Podcasts about arthur murray dance studios

The 5 Core Concepts to Customer Service Shep Hyken interviews Chris Lynam, Customer Service Expert and multi-franchise owner of Arthur Murray Dance Studios. He is the host of the podcast, Off the Floor, and author of the new book, The Choreography of Customer Service: High Touch Service in a Touch-Free World. They discuss how your organization can implement the five core concepts of good customer service. Top Takeaways:  • Chris shares THE 5 CORE CONCEPTS TO CUSTOMER SERVICE from his book, The Choreography of Customer Service. 1. The Backstory: Customer service professionals should discover what steps have led the customer to their business. Instead of asking, "How can I help you right now?" ask, "What has brought you in here today?" If customer service professionals know their customer's backstory, they will be able to put themselves into their customer's shoes. This is how they can provide the level of service that they would want themselves. 2. The Negative: When you genuinely care for your customers, you will give them the "cautionary tale" when necessary. The most appropriate advice may not always be what the customer wants to hear. But, if it will give your customers the best outcome, you have to make sure they get the complete picture. 3. The Secret Mission: There is something unique that differentiates you from others and will help you outperform what might be considered average in your field or industry.  4. Muscle Memory: What attitudes and good habits developed over time come naturally to you as you serve your customers? 5. Return on Investment: How do you measure the return of investment on the frontlines? The return on investment is not necessarily measured by dollars. It can be measured by customer behaviour. It can be a compliment or the customer coming back to do more business with you. • Chris also talks about building your customer team like you are preparing for a bank heist. Tune in to find out what this means and if you should be preparing for your own "bank heist." Quote: "Feedforward instead of feedback. Instead of examining customer interactions after they happen, prepare your customer service team for different scenarios before they go out into the frontlines."   About:   Chris Lynam is a customer service expert and multi-franchise owner of Arthur Murray Dance Studios. He is the host of the podcast, Off the Floor, and the author of the new book, The Choreography of Customer Service: High Touch Service in a Touch-Free World.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Arthur Murray Theater Show My guests this week on Jim on the Air are Serge Chmelnitzki and Kristen Salazar. They are co-owners of the Arthur Murray Dance Studio in Santa Barbara. Arthur Murray will be performing at Center Stage Theater in Santa Barbara. After a two-year break, the students and professional dancers of the Arthur Murray Dance Studios in Santa Barbara are excited to invite you back to enjoy a cornucopia of theatrical routines and beautiful dancing. Dancers range from brand new students who show off how much you can accomplish within a few months to accomplished competitive dancers who travel the world and wow audiences with their impressive skills. About the organizer: The Arthur Murray Dance Studios are the biggest private dance organization in the world, teaching the world to dance since 1912. With nearly 300 studios in more than 21 countries, Arthur Murray stays committed to the highest level of instruction through fully certified instructors who are constantly learning and improving their craft. By the way, the Santa Barbara studio has been around since 1948! http://www.arthurmurraysocal.com --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/jim-sirianni/support

Albert Marshall began his career with Arthur Murray Dance Studios in Talahasee, Florida while in high school. After college at Florida State, he migrated to Wisconsin and managed three dance studios, quickly discovering that he was morbidly allergic to harsh winters and ice. He moved back to Florida and began working with both Arthur Murray Studios and Walt Disney World. After years of employment with those companies, he got into real estate. He remained in real estate until 2009 when he was offered to be the manager of a sushi restaurant in Aruba. Albert eventually moved back to the United States and took a medical sales position consulting for radiology departments in hospitals. Albert has been a Champion Latin Division dancer, real estate agent, a manager of a sushi restaurant, and a consultant to hospitals across the nation. Because he enjoys helping others, Albert made the decision in 2012 to become a LegalShield Associate, offering a portfolio of legal and identify theft services - protecting the legal rights and identities of families, small businesses, and commercial drivers. He specializes in the small business and employee benefits division, where he helps small businesses affordably protect and grow their business and offer a voluntary benefit to their employees at no out-of-pocket expense to the employer. You can connect with Albert Marshall on Facebook or, to learn more about LegalShield, go to www.albertmarshall.com.

Professors Tess Wilkinson-Ryan and Dave Hoffman discuss a student's claim for rescission on a contract for thousands of hours of dance lessons in the 1968 case Vokes vs. Arthur Murray Dance Studios.

Lynda Smith, Owner of Arthur Murray Dance Studios of Minnesota and Organizer of the Dancing with the Twin Cities' Celebrities! A multi-award winner world Dancer, knows the ins and outs of the dance world.http://www.twincitiesarthurmurray.comhttp://www.DanceWithTheTCCelebs.com

Some stories are so good that they seemingly defy reality. Enter Chris Lynam.He dropped out of school. His mom fired him from the family business. Like me, he wasn't going to become a professional basketball player.Fast forward to 2018, and he and his wife Daisy are owners and franchisees of four of the top ten Arthur Murray Dance Studios--a brand that has been dominating dance for over 100 years.How did dancing until 2am set off a chain reaction of success for Chris? What help did he get along the way? What's going on the NBA playoffs this year, and why do neither Chris nor I think the Rockets will win it all?It's all here. Enjoy this episode. Relevant links:https://soundcloud.com/off-the-floor-podcast (Chris's podcast Off the Floor)http://www.arthurmurraylive.com/ (Chris's Bay Area Franchises)https://www.quora.com/profile/Chris-Lynam-2 (Chris's writing)https://www.nytimes.com/2018/04/05/briefing/isis-britain-monkeys.html (New York Times' recent celebration of Arthur Murray)

Lynda Smith, Owner of Arthur Murray Dance Studios of Minnesota and Organizer of the Dancing with the Twin Cities' Celebrities! A multi-award winner world Dancer, knows the ins and outs of the dance world.http://www.twincitiesarthurmurray.comhttp://www.DanceWithTheTCCelebs.com

This week, author, poet and blogger Uchechi Kalu had the opportunity to interview Christie Olvera, dance instructor and owner at Arthur Murray Dance Studios in San Miguel de Allende, Mexico. Christie sat down with her and talked about why dancing together is a vital part of maintaining a good relationship with your partner, the importance of the wedding dance, and the reasons why couples who dance together often stay together. Please send your comments/feedback and find more information at www.thrivingbride.com