Podcast appearances and mentions of martin grunstein

How can you expect to please your customers when you're determined to keep correcting them? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that could be pushing people away. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

How can you expect to please your customers when you're determined to keep putting them “right” all the time? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that could be pushing people away. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information.

How can you expect to please your customers when you’re determined to keep putting them “right” all the time? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that could be pushing people away. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information.

Martin Grunstein is Australia's customer service expert. When the media wants an expert opinion on customer service, they call Martin Grunstein. Martin is one of Australia's most successful motivational speakers and he has been booked as the keynote speaker for major conferences throughout Australia. He appears regularly on TV - The Project; A Current Affair; Today Tonight; Switzer (On Foxtel business channel) and on the radio - ABC; 2UE; 2GB; 4BC; 6PR and many other stations.   Connect with us Instagram: https://www.instagram.com/bragreviews/ Facebook: https://www.facebook.com/bragreviews Linkedin: https://www.linkedin.com/company/brag-reviews/ www.bragreviews.com

This week, Rik and Peter are joined by Martin Grunstein, Australia's customer service expert, as he shares some effective strategies for real estate and other industries. Episode Notes Web links Martin's Web Site Connect with us Facebook Our Website

This week, Peter speaks to Shawn Burns, Senior Portfolio Manager at Contango Asset Management, about managing the Switzer Dividend Growth Fund (SWTZ) and Contango Income Generator (CIE), plus Martin Grunstein discusses his experience on the professional business speaking circuit and his views on retail and customer service.

What's happened to our iconic high street shopping precincts? Oxford Street in Sydney, Chappel Street in Melbourne, famed shopping strips which are a shadow of their former selves. Can boutique retailers on classic shopping streets survive or have our shopping habits moved on? EOFY sales, stocktake sales, end of season sales, Boxing Day sales, Black Friday - does anybody pay full price for anything these days? Consumer behaviour expert Martin Grunstein explains. Workwise: Officeworks wants to help you maximise your tax return and with only one week remaining until EOFY, Mark Chapman from H&R Block highlights the five key details business owners should be focusing on. Peter Switzer from growyourbusiness.com.au shares a must-read book for frustrated business owners.

We all know how important it is to have patients experience fantastic service, especially customer service. More often than not, we know what to do but we don't necessarily practice it. So, in Episode 162 of the Savvy Dentist Podcast, we talk about practical ways to lift your game in the area of customer service with Martin Grunstein. Martin has worked with over 500 companies across more than 100 industries that have made him the most in-demand speaker on the subject of customer service. **In this episode we discuss:** * 02:19: Why customer service important and how it has changed over the years. * 02:55: The importance of human to human marketing despite technological advances available in communication. * 04:11: The risk of commoditisation in industries. * 05:16: Tips on how to price your services better. * 07:47: Learning to communicate your intangibles effectively and applying it to your dental practice. * 10:51: Martin shares stories about a nursery and cafe industry and how the dental industry can learn from it. * 13:24: How Dr Jesse Green applied the nursery and cafe example to his own dental practice. * 15:17: Some tips from Martin regarding the things that surprise him the most in the world of customer service today. * 17:29: Learning how to distinguish employees who are gems for your business. Martin also gives examples of how customer service is so important in any industry. * 22:35: Martin explains the rule of awesome customer service and shows us the difference between professional and friendly relationships between dentists and patients. * 24:16: Mending relationships after complaints. * 27:59: Martin discusses how loyalty and referrals come from patients after their complaints are handled well. * 31:30: Why is good service so uncommon? * 33:10: 2 things dentists should focus in their practice to help them become successful both in business and life and have an enjoyable professional experience for themselves and the patient. * 37:48: The value of customer retention for your business.

     We all know how important it is to have patients experience fantastic service, especially customer service. More often than not, we know what to do but we don't necessarily practice it. So, in Episode 162 of the Savvy Dentist Podcast, we talk about practical ways to lift your game in the area of customer service with Martin Grunstein. ...   Read more... This article is copyright ©  Dr Jesse Green The post 162. How to Have an Amazing Patient Experience appeared first on Dr Jesse Green.

This week, Paul Rickard is back along with Peter Switzer to speak to Century 21 founder Charles Tarbey about the property market. Plus the head of Centuria Life, Michael Blake, talks about a new investment bonds offering, and customer service expert Martin Grunstein also joins the show. Switzer Daily: http://www.switzer.com.au/Centuria LifeGoals: https://lifegoals.centuria.com.au/Martin Grunstein: http://www.martingrunstein.com.au/

We are back this week to talk about poor customer service and the banks, and we're joined by customer service expert Martin Grunstein, who thinks a few bankers need to be whipped into shape. Later we're joined by Sydney man Neil who says applying for a home loan was the most stressful experience of his life - and we find out from our lending expert Adrian Sheahan what should have been done differently. Don' miss out!

INTERVIEW OF THE MONTH This month Alan McGirvan interviews Australia's customer service expert, Martin Grunstein. To find out more about Martin visit his website: http://martingrunstein.com.au/ Find out more about McGirvanmedia: http://mcgirvanmedia.com.au/

If you can explain why your service is better than your competitors, you shouldn’t have to compromise on price. Real Estate agent James Tostevin’s passion for his job and disciplined work ethic helps explain why he is so good at what he does, which translates into phenomenal success. And the lessons he gives to Business Essentials can be applied to any business. Professional speaker on customer service, Martin Grunstein says the fact that so many Australian businesses get it so wrong on customer service means other businesses have an opportunity – it’s not hard to do it better. And for smaller businesses, it’s much easier to provide great customer service than for larger and cumbersome corporates. http://www.businessessentials.com.au

Many people see customer service as something separate from marketing, but just think about it for a second: what better way is there to market your business than to give your customers such good customer service they spread the word about your company? After many decades as a public speaker and customer service guru, Martin Grunstein has seen all-too-often how much companies neglect customer service. Time and again they will pay big money for advertising, but when it comes to follow-up calls to customers, they will say they don’t have the time or the money. Luckily, Martin has shared some very simple methods that we can all follow in order to nail our customer service. See below for a quick snapshot: ** When advertising, don’t be too obsessed with price. Talk about your point of difference, especially if that is your service. ** Don’t get into arguments with customers on social media. You need to show you’re responsive to customer complaints but it’s wise to take any debate offline. How about offering to take them for coffee? ** A recent survey found that 14% of people would stop dealing with a business on grounds of price, but 68% would on grounds of customer service. ** Ongoing communication with clients is absolutely key to understanding the quality of your customer service. Follow-up calls are absolutely paramount. ** Understand that you might have to apologise to customers even when they are in the wrong. Sometimes you are dealing with perceptions rather than reality.   In this episode of Business Brain Food you will learn: ** The laws of customer service and behaviour ** How customer service can drive ROI ** Customer service trends over the last 30 years ** How easy it is to shine compared to your competitors ** The relative merits of qualitative V quantitative research   Resources mentioned in this episode: ** Exclusive offer from this week’s show sponsors BarterCard. Click this link for free advertising and 5,000 line of credit for free: http://bartercard.com.au/actioncoach ** Martin’s website: http://www.martingrunstein.com.au ** The SMEA has teamed up with Action Coach to deliver over 50 free business coaching workshops across Australia. Go to http:smallbizsept.com.au and find your nearest workshop. And as an extra bonus, any attendee of the workshop will get free membership to the SMEA for a year worth 400 AUD. ** Facebook: facebook.com/businessbrainfood ** Facebook group: https://www.facebook.com/groups/businessbrainfood ** Twitter: https://twitter.com/bfewtrell ** ActionCOACH: http://actioncoachanz.com/itunes ** ActionCOACH: http://actioncoachanz.com/stitcher   As Martin says “inertia and stupidity are the greatest enemies to business”, so don’t be complacent about your customer service. Listen to the experts and do you best for your customers today! Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that! Until next time, have a profitable day. Cheers, Ben Fewtrell (02) 9111 5000