Podcasts about customer service tips

In this episode, we delve into the critical importance of rapid response times for boosting business conversions, illustrated with real-life case studies. Discover how responding quickly to customer inquiries can significantly enhance your business credibility and conversion rates, demonstrated by examples from blue-collar industries. Learn why being 'born ready' and setting up efficient communication systems can make or break your business, as we share strategies adopted by market leaders and the Amazon culture. Explore how implementing quick response systems can unlock substantial financial gains and customer loyalty. Want to get in the room with us each week? Check out BlueCollarMillionaire.net and join Boardroom Elite — a mastermind built for business owners who want real strategy.

Want to boost engagement and build stronger relationships with your audience? It's all in the details! In this episode, we're diving into the power of micro-interactions—those small but mighty moments that make your brand feel more personal, engaging, and unforgettable. Learn how tiny tweaks in your social media, website, email marketing, and customer service can drive real results. Ready to take action? Let's get into it!────────────────── ⬇️ MORE THINGS, CHECK THEM OUT! ⬇️ Have questions or want to connect? Message me on Instagram. And, if you're ready to ditch the overwhelm, streamline your business, and create a brand that deeply resonates with your audience, take the next step and fill out my application form so we can chat! ⟡ My Favorite Platforms: https://www.iden.agency/tools ⟡ Subscribe to my Email List: https://iden.myflodesk.com/subscribe

Send us a textBuilding a Culture of Excellence: In-House Education and Innovation at Hello Hair Co.In this episode, Jen and Todd discuss the importance of continual education and innovation in their salon, Hello Hair Co. The conversation turns to strategies to keep their staff engaged and their services top-notch. They discuss the detailed planning and execution of their educational programs, including classes on blow-drying, hair extensions, and updos. They highlight the value of including staff in decision-making and leadership roles to foster a strong team culture. Additionally, Todd elaborates on their newsletter, 3-2-1 Pro Push, which provides business insights, stories, and challenges to keep readers and hair pros thinking critically about their practices. This episode explores how a business can continuously improve and innovate while involving and valuing its team.00:00 Introduction and Opening Remarks00:39 Personal Updates and Reflections03:01 Newsletter Insights and Business Tips10:49 Staff Development and Education Initiatives15:22 Upcoming Classes and Staff Involvement18:28 Exciting Your Staff and Clients19:58 Leveraging Staff Skills for Growth21:57 Continuous Improvement and Education25:27 Apprenticeships and One-on-One Training32:13 Providing Practical and Impactful Education34:48 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Welcome to episode 87 where I'm going to share with you my top 3 customer service tips you might want to focus on in your fashion business! | Membership | Free guides | Facebook group | Questions | Donations | Instagram | www.gitanastyling.com |  #fashionbusiness #fashionentrepreneur #fashionstartup #howtostartafashionbusiness #customerservice

How do you elevate your customer's experience? By showing them that you actually care about them, proactively engaging with them, and being aware of the perception that they have of you.In this Valentine's Day special, I share why it's important to show your clients that you love them 365 days a year.▶▶ Upgrade Your LinkedIn Profile in 10 Minutes:https://www.completegameu.com/landing-page-1-5650KEY MOMENTS(00:00:00) Accelerate Your Insurance Sales Podcast, Episode 6(00:02:40) Elevating Customer Experience in Insurance(00:06:00) Showing Your Clients You Love Them(00:10:41) Proactive Client Engagement (00:14:35) LinkedIn Profile Auditing for Your Entire TeamCONNECT WITH ANDY NEARYSubscribe and listen to the Accelerate Your Insurance Sales Podcast

In this Greatest Hits episode of Getting to Aha!, Darshan Mehta revisits his discussion with Christine Trippi, CEO at The Wise Pineapple, where she travels all over the U.S. to inspire, consult, train, and present keynote speeches based on some of the biggest ideas from her best-selling book: Yes Is the Answer: How Positivity, Passion, and Pineapples Will Transform Your Leadership and Your Life. With more than thirty-four years of experience, Christine is an award-winning hospitality leader in the industry. She's so dedicated to her work that she left her six-figure salary at the largest travel company in the world to launch The Wise Pineapple.

Building a strong, empathetic team isn't just about training—it's about connecting. In this episode, we share behind-the-scenes insights from a DealMachine team meeting. From creative approaches like using Kahoot for engagement to strategies for handling challenging customer interactions, we dive into actionable tips for training your team to excel. Tune in for lessons on fostering empathy, improving communication, and creating a collaborative culture that drives success. KEY TALKING POINTS:0:00 - Introduction2:09 - Our Kahoot Game6:48 - Recent Wins With The DealMachine Team8:18 - The New DealMachine Map9:40 - Wins From People Joining Virtually10:34 - The Investors That Came To Meet With David13:07 - Shout Outs15:07 - Wrapping Up15:23 - Outro LINKS:Instagram: David Leckohttps://www.instagram.com/dlecko Website: DealMachinehttps://www.dealmachine.com/pod Instagram: Ryan Haywoodhttps://www.instagram.com/heritage_home_investments Website: Heritage Home Investmentshttps://www.heritagehomeinvestments.com/

In this episode, I break down my answers to the 20 most-searched questions about making money on Etsy. This is a rapid fire Q+A so get your pen and paper ready to learn how to succeed as an Etsy Seller in 2024!

Welcome to the new era of Trucking For Millennials. In this episode, we had the pleasure of hosting Matt Perkins, a seasoned professional in the logistics and sales industry. We covered a wide range of topics crucial to the trucking and logistics community, focusing on the current state of freight rates, market dynamics, and the potential impact of the upcoming election on the industry. Key Discussion Points: Freight Rates and Market Conditions: Matt shared his insights on the current depressed state of the freight market, comparing it to previous downturns in 2000-2003 and 2008. We discussed the unpredictability of the market and how it has shifted from predictable waves to erratic spikes, making it challenging for brokers and carriers alike. Impact of Larger Brokerages and Trucking Companies: We explored whether larger brokerages and trucking companies are squeezing out smaller players by manipulating rates. Matt emphasized that while larger entities have significant influence, the market is still competitive, and smaller brokers can thrive with the right strategies. Role of Technology and Training: The conversation highlighted the importance of technology in leveling the playing field for smaller brokers. Matt stressed the need for good training and consistent customer service to differentiate oneself in a saturated market. Sales Strategies and Customer Relationships: Matt shared his focus on sales and the importance of leveraging networks and maintaining consistent customer interactions. We discussed the long sales cycles in the current market and the necessity of persistence and genuine care in building lasting customer relationships. Future Outlook and Election Impact: We speculated on the potential changes in the freight market post-election and whether a new administration could lead to a market uptick. The discussion also touched on the broader economic factors influencing the industry and the need for businesses to stay adaptable. Overall, this episode provided valuable insights into navigating the complexities of the freight market, the importance of technology and training, and effective sales strategies. Matt's expertise and practical advice are sure to benefit anyone in the trucking and logistics industry. Make sure to check out the video podcast on our YouTube Channel! Also don't forget to give us a follow on Instagram, Facebook, Linkedin, Tiktok, and X @PDQAmerica

One of my biggest pet peeves is seeing so many people staring at their phone all day. So that carries over when I go to a restaurant and they walk out with one of those handhelds and stare at it the entire time. I know it's not their fault but the owner needs to train their people on correctly using one of those handheld and still providing customer service. --- Send in a voice message: https://podcasters.spotify.com/pod/show/kimology411/message Support this podcast: https://podcasters.spotify.com/pod/show/kimology411/support

Welcome to the latest episode of Prime People Podcast, where we delve into the world of real estate customer service with none other than Joe Fallea, a distinguished figure renowned for his exceptional representation in real estate investment and development. In this insightful discussion, Joe shares invaluable insights and top-notch tips on providing first-class service to clients, from initial consultation to closing. As a leading professional in his community, Joe emphasizes the importance of understanding clients' needs and staying ahead of the evolving real estate industry. Tune in to gain expert advice and elevate your customer service game in real estate!#primerealestate  #RealEstate #Business #Growth #Productivity #CultureWant more IN depth learning?Listen to Prime People Podcast: https://primepeoplepodcast.buzzsprout...Get FIRST access to Exclusive PDF's, Tools, and Events: http://eepurl.com/igsZZjContent Creation Guide -    • How to Create Content (without feelin...  Learn how to Focus in a World Full of Distractions w/ this Daily Planner -    • My Daily Routine for Maximum Producti...  Get started w/ YouTube -    • YouTube Action Guide  Start your Podcast Today! - (85) 2023 Podcasting: Start Your Own Show with this Live Training Session - Secrets Revealed! - YouTubeLooking for a REAL ESTATE?Sign Up for our Monthly Newsletter to keep you at the front of the line for opportunities, off-market deals, exclusive events, and product launches: http://eepurl.com/gJG44vConnect with me here:Website: https://www.justinkonikow.com/Twitter:

Welcome back to another episode of What Thad Thinks (Not Neel). Tune into as Thad and Neel explore the depths of social media companies, censorship and customer service tips! 

While conflict is detrimental to any kind of business, it is very much normal. As a business owner, how do you handle conflicts between your managers and team members? How effective are your ways? In this episode of Making Dough Show, I will provide top tips that we apply to all of our stores which help us a lot not only on how to resolve conflict but how to even avoid it from arising at the workplace. Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: 5 Restaurant Business Success Tips | How to run a Successful Restaurant https://youtu.be/lCcxPAigL7E Watch: How to motivate an introvert employee | 3 Customer Service Tips for Introverts https://youtu.be/sRGoErJWZtw Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo Please visit our website https://www.makingdoughshow.com/ LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow FOLLOW us on Instagram: https://bit.ly/2SLRp42 CONNECT on Linked-In: https://bit.ly/2D0a3QA #business #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow

Why These 10 Customer Service Tips Make a Difference in an Insurance agency. Customer service training is a necessity to drive agency growth. In many insurance agencies, we train insurance customer service representatives on the system, carrier, and transactions. However, we miss the opportunity to train them in customer service soft skills. The reality is that it's the littlest of details that can leave an impact and impression on your clients. If you want to give WOW Customer service, it's important, you provide your team with the right training. Let's review just a few examples of how a well-trained insurance customer representative team can make a big impact! https://www.agencyperformancepartners.com/blog/10-insurance-customer-service-training-tips/ Our customer service course is launched. Get it now and start saving time: https://www.agencyperformancepartners.com/customer-service-training/

In this episode, @Tony Reed discusses the power of perseverance: how to never give up on your goals and dreams..

A business without customers will not remain a business for long. Therefore it is imperative to find ways to improve customer service if it is not currently at an acceptable level within your organization. Dale Carnegie said "The person who gets the farthest is generally the one who is willing to do and dare." In order to be competitive, a business must revolve around meeting the needs of its customers. How far is your business willing to go to provide exceptional customer service? When customers feel that their needs are a priority it inspires loyalty, and a loyal customer base is key to a company's longevity. A culture of putting customers first sets a company apart, and with many markets being saturated with the glut of competition it is important to stand apart. So How can you instill the principles of good customer service in employees? There are a couple of steps that must be followed to accomplish this goal. So, listen along as Damien discusses 6 areas that can be done to improve the customer experience?

In this episode, @Tony Reed discusses the 3 most effective ways to communicate the value of a home..

Can exceptional customer service lead to more sales?!According to research done by Salesforce, 89% of consumers are more likely to make another purchase after a positive customer service experience.Yes, friend, 89%!This goes to show that customer service is one of the most important parts of business.Great customer service:Makes people raving fans, Keeps them coming back, andEncourages them to tell their friends about your business.In this episode, I give you my top 3 tips for providing exceptional quality service to keep your customers coming back for more.Click play NOW to hear my tactical tips!I know you're here because you want to get your hands dirty. I know you want to do the best you can for your clients, and I know you want to serve them well so you can get more customers for your business.Exceptional quality service is a key tenant of making SALES for your business, and if that's your goal, I'd love to invite you to attend my upcoming FREE class, How to Create an Instagram Sales Machine! In it, you'll learn how to get sales pouring in from Instagram with my 5-part framework. Register now at https://www.jasminestar.com/sell and I'll see you then!

In this episode, @Tony Reed discusses the truth about real estate and how it will make you rich..

In this episode, @Tony Reed discusses what happens if the real estate market crashes and how to protect yourself from the damaging effects..

In this episode, @Tony Reed discusses how Real Estate doesn't have to be hard and the three things holding the average real estate agent back from success..

In this episode, @Tony Reed discusses how to make a fortune in real estate. How to make a fortune in real estate..

In this episode, @Tony Reed discusses how to create engaging small talk with customers. You may not think small talk is needed in a real estate transaction, but honestly, small talk is required in a real estate transaction because who wants to give off an awkward vibe?.

In this episode, @Tony Reed discusses how to be prepared for the housing crash. .

In this episode, @Tony Reed discusses whether real estate agents are still in demand.  .

In this episode, @Tony Reed discusses how a real estate agent should never judge customers..

In this episode, @Tony Reed discusses why you should never be afraid to shake hands with customers and how to overcome that fear..

In this episode, @Tony Reed discusses why you should never leave your employees clueless about what to do..

In this episode, @Tony Reed discusses how to sound more confident on the phone, even if you're shy..

In this episode, @Tony Reed discusses giving the best customer service..

In this episode, @Tony Reed discusses why you should never take customers through hell just for compensation. Great business tips..

In this episode, @Tony Reed discusses the 4 most crucial customer service skills, according to data..

Want to know how to improve your customer service? We listened to 100 calls to find 5 roofing customer service tips you can use with your business.Join Sydnee Olsen and Tim Brown on the Hook Better Leads podcast to learn more!https://hookagency.com/

In this episode, @Tony Reed discusses how to respond when an angry customer is screaming at you..

In this episode, @Tony Reed discusses why it's never a good idea to tell customers {"Anything"} just to shut them up..

In this episode, @Tony Reed discusses how to be prepared for customers when doing a real estate deal. Are you "prepared"? tips for real estate agents to get more customers..

How to connect with your Clients, Donors, Board, and Staff... For the first five years of our business, all sales came from word of mouth! Why? Because customer service is a non-negotiable when I am being serviced and when I am servicing others. It seems like customer service is slowly creeping into the extinction category and today I give tips on how you can use this to your advantage in growing a thriving nonprofit or service-based business. I'm going to give you my exact recipe that drives customers back for services we don't even offer. This not only works for clients but it also works for all humans, donors, board members, social media followers, and staff. If your business involves people! This is for you! If you're looking to take your service-based business to the next level, we have set up over 4000 businesses and Nonprofits and received over $11 million dollars in funding. Email me to see if our 4 Pillars to Funding coaching program can work for your organization. https://www.clarkandclark.org

Season 01 / Episode 01 Stevens Roundtable - David Drew - Driver Technology Stevens Operations - Sam Freni - Vice President of Operations Driver Safety - William Tallent - Director of Safety and Training Stevens Feature Family Member - Rachel Kershner - Director of Customer Service Tips of Driver Success - Herbert Floyd - Circle of Service Health & Fitness Tips for Drivers - Bob Perry  Stories from the Road - Pinky  Tip of the Stevens Cap - Royford Burris For questions on whether you meet our driver qualifications, please call our Recruiting Department at 1-800- 333-8595 or visit: https://www.stevenstransport.com/drivers/ If you would like to share YOUR tips for driver success or some of your interesting stories from the road, please contact your host Tim Cicciarelli at tim@inboundpodcasting.com https://www.inbounddigitalmediaagency.com/inbound-podcasting      

We've all heard the customer is always right. But what does that mean? Jeff Bezos said when he was starting Amazon he would sit an empty chair at the table during meetings. And that would represent the customer. For every decision he thought about the customer. How is this going to benefit the customer? And really, that's why we are tutoring. We want to help the customer. They should have a seat at every decision we make. Any website we're making, or ad we're writing, or tutoring session we're doing is about the customer. Adopt the attitude that you work with the customer and together you're going to decide on a good plan for them. That's going to make you stand out from other people. Because customers are actually pretty savvy. They're going to subconsciously realize they have a seat at the table with you. They can feel that. And this attitude doesn't just make the best business sense (which it does, Bezos is the richest man in the world), but it's also just the right thing to do. The customer should have a seat at the table. It's not about what you can get. It's about what you become and what you're able to contribute in the process.Keep a long term orientation and focus on how you can contribute to these people. How can you make a difference today? I've interviewed people who said the reason they wanted to tutor was because they were trying to make some extra cash. Wow, okay. Maybe they'll be a decent tutor. But if all they want is money they're probably not going to be amazing. I'm looking for the person who says, “I did tutoring in high school, and I loved helping people.” That's a better tutor, someone who cares about not only mathematics but about helping people. Develop the mindset of you're in this to help people. Give the customer a seat at the table. When you do this, customers are going to want to buy from you. They're gonna want to do business with you. And it starts to change every aspect of your business. There are businesses that refuse to refund people when they aren't happy. They get argumentative with customers. And that's because their mindset is, “What can I get from this?” Well, no one's gonna want to do business with people who are trying to get things out of them. A better mindset is, “How can I contribute?” People are going to want to do business with that person. They are also going to refer you to more clients automatically. Imagine you are emailing someone and they tell you they have already found a tutor. My mindset is, “That's wonderful. I'm really happy for you. If you ever have any questions about education at all, or need some resources or anything, send an email. I'm here to help. Even if you need help finding other tutors or something.” Focus on how you can actually help the person in any way. It's morally right. It feels good. And it's great for your business.

Keeping customers is just as important as getting new customers. Plus working to keep customers is much easier than earning new ones.However, customers will only remain with you if you're providing a great product and awesome service. But creating new ways to make your customers happy is tough.The Reboot Crew has some tips for you on some of their best kept secrets to making happy customers.The RebootCustomer ServiceBusinessCustomers

Ready to capture the hearts of your customers? Get started with SendOutCards by clicking this link https://www.SendOutCards.com/u/starms/sendTune in now and don't forget to sign up for www.solciety.co!Speaker 1 (00:03):Welcome to the Solarpreneur podcast, where we teach you to take your solar business to the next level. My name is Taylor Armstrong and I went from $50 in my bank account and struggling for groceries to closing 150 deals in a year and cracking the code on why sales reps fail. I teach you to avoid the mistakes I made and bringing the top solar dogs, the industry to let you in on the secrets of generating more leads, falling up like a pro and closing more deals. What is a Solarpreneur you might ask a Solarpreneur is a new breed of solar pro that is willing to do whatever it takes to achieve mastery and you are about to become one. What's going on. Solarprenuer its Taylor Armstrong here with another episode.Speaker 2 (00:45):Hope you're doing well. Hope you're crushing it this week. We're going to dive into a topic today to help you crush it even more. So let's hop into it before I do that. Just want to preface. I am out here in my living room. It's a Saturday four. O'clock here, my kids asleep in the other room. So if you hear a break in the audio, if you hear a kid screaming, that means he woke up. Hopefully he won't. But just wanted to preface that. Let's jump into it though. Saturdays, hopefully you're out crushing hard. Hopefully you were hitting some doors today. I want to talk about why you should be taking pictures with all your customers. You probably heard, I think six, seven episodes ago. I did a podcast on why you should take video testimonials with your customers. That's I think the preference, first of all, try to get video testimonials with your clients.Speaker 2 (01:45):But if you can't do that at the bare minimum, get pictures with them. So we're going to hop into a couple of reasons why you should be taking photos with all your customers. Okay? Number one, if you get pictures with your customers, it is great for posting on social media. If you follow me over on Instagram, Facebook, you've probably seen, I have made an effort to be posting at least a picture or a video testimonial with every one of my customers. And guess what? I've been doing that about three weeks now, and I've already gotten a referral just from doing that three weeks. I don't even have friends here in San Diego. Really? I should say friends that are homeowners, but I got a testimony or I got a referral who was actually someone in Utah, someone that I went to school with, haven't talked to, and I don't know for five years, probably he hits me up.Speaker 2 (02:41):He says, Hey Taylor, I didn't realize you do solar, but I see you posting these videos, these pictures. Can you get me some information out of the blue haven't talked to the guy for five years, hits me up, asked me for some info. So that's why you need to be posting on social media. Just post on your stories, post on your timelines. I'm still learning this. There are guys that are way better than me at this, but bare minimum. Start just posting it on your stories. Go on Instagram, share it. People are going to notice that. And you're going to get referrals just from doing that. So that's the first thing. And the number two, if you can get a picture or a video with your customers, it's going to just keep your quiver full your quiver of stories to use in your closes with your customers.Speaker 2 (03:34):Hey, hopefully, you know, by now you need to be using stories. As you sell to your customer stories are what sells stories are. What activate that motions of the homeowner. They can't all be about numbers. Some people you're going to close that way, but if you really want to take your closing to another level, you need to get that other side of the brain activated the emotional side, because once people can have an emotional connection, that is when they're going to just fight with that with log logic and they're going to close. So what stories can you use if you have a picture or a video to back up the story and better yet, if it's someone in the neighborhood they're going to buy that story, they're going to trust it. They're going to believe it. It's going to come across way more powerful than you just telling a story.Speaker 2 (04:21):If they can tie that to a picture you're showing them or a video. I did that this week. Matter of fact had an appointment. Filipino lady here, down here in San Diego showed her, um, another lady in her exact neighborhood. She didn't know this lady, but she knew, I told her it was two streets up from her. I showed her on the map, the exact house. So I said, Hey, this is your neighbor Lolita. You may be seeing her walking her around. And then I proceeded to tell her the story of how it will lead. I had some of the concerns she had about it, damaging the roof about it's causing radiation. Yeah, I don't get that too often, but this lady was concerned about it. Um, I don't know, creating radiation, given her cancer. I'm like, okay, there's microwaves. There's things in your house that are many way more radiation.Speaker 2 (05:12):Your cell phone for crying out loud is a mini way more radiation than you're going to get from your solar panels. But I tied that all in with the story of Alita, her neighbor, that was two streets up. And because I had a picture in a video to go with that story, she bought it way more than me just toner those things and overcoming her objection that way. So if you can have something like that, best case scenario is they recognize the neighbor, but next best is you're showing on map. You're saying, Hey, it's this house here. You probably seen her out walking her dog. Then you show her the video. That's your next best scenario. And that's how you're going to crush objections that come your way as you're doing your in-home presentations. So that's two use it in your stories. And then number three, which I think is probably one of the most powerful things I've been doing lately is you can use it to send in cards to your customers.Speaker 2 (06:11):As I brought this up a few weeks ago on the podcast, how my friend river Skinner guys should all give them a fall on Instagram. Think he's at the abundant king, but you share invaluable tips all the time. He reminded me of a service that I had stopped using it's called send out cards. Okay. So again, I mentioned this, but I'm going to give you guys the exact process that I am implementing now with my customers. So I closed them up. You go to send out cards.com and I'll include a link. Go in the show notes, obviously include a link. And um, yeah, this'll be my affiliate link too. So hope you guys don't mind pay it forward. If you want to support the show would appreciate it. If you can show some love, go click on my affiliate link. There I'll get a little kickback.Speaker 2 (07:01):If you want to use this service, but go click the link, send out cards.com. And what you'll do is you can go on there and you can send out these custom cards. And the reason it's super powerful, having a picture is you can take the picture you took with the customer. You can include that in the card, and then you can write a personalized note with them. How cool was that? So we're going to get a picture with you and them. They can frame it on their wall. They're going to see it all personalized, super cute. They're going to love it. Okay. So that's the, I think one of the most powerful things you can do to get your referrals okay. In this process, just another side note with this is I send out a pack of four brownies when I send them the card.Speaker 2 (07:44):So they're getting a custom card. They're getting four brownies sent and you can choose a font in there that shows it looks like you hand wrote, wrote it. Okay. So it's not taking you much time. I have my little conventional message I send, but then I always include like one or two sentences that are specific to that homeowner. So if they had a super cute Husky, I said, Hey, loved your cute dog. By the way, if they had a, uh, I don't know, huge trucks sitting on the driveway, Hey, your truck was awesome. Let me take a ride and get some time, whatever it is, include a couple lines that are accustomed to them. And then that's going to help them feel that you actually appreciated them, that you remembered their conversation and that you, they weren't just another customer. They weren't just another client.Speaker 2 (08:32):But hopefully they think of you as a friend, after this start doing that, I promise you it's going to also generate your referrals, but it's going to help you stay in touch. It's going to set you apart from the competition. If you're not doing this, it's great for retention. It's a way of anchoring your clients. We've done several episodes on that, but you need to figure out a way to anchor these customers, to get them to stick it. Because if they get a personalized card from you, if they get a pack of brownies, the next guy that comes to the door says, Hey, we can beat whatever quote you got. We can beat the price on the solar. Do you think they're more likely to stick with you if they could just got a car and a pack of brownies in the mill? Probably so, right.Speaker 2 (09:14):They're probably going to be like, nah, don't worry about it. So it's a way to set yourself apart. And last tip I have with this, don't do it on your own. Okay? I mean, you can take the time to do it, but what I do, I have my assistant, my virtual assistant. She will go and prepare all this. It doesn't take a ton of time. I mean, you can do it five or 10 minutes, but if you're closing massive amounts of deals, like you should be as a Solarpreneur, you should be learning how to outsource things. So this is a way that you can really truly become a solar printer, figure out things. You can outsource, figure out things. You can save time on and figure out how to delegate. This is how people are taking it to the next level. They're not doing everything.Speaker 2 (09:59):If you think of successful entrepreneurs, Henry Ford, he said, I can't remember the quote, but basically he's not the smartest man in the room. He didn't know what half the things were when it come to making cars. But guess what? He had people that didn't know how to do those things that he didn't know. And that's what every successful entrepreneur and Solarpreneur is doing. They are figuring out ways to save time and to delegate. So that's my recommendation. Get a virtual assistant, or maybe you have your spouse, your wife, your girlfriend, a boyfriend, whatever. Maybe they're helping you in your solar business. Maybe they can help do this. So when I close the deal immediately, I send my virtual assistant, her name's Angelica, which she actually produces the show. So give her a thank you if you ever run into her. But I sent Angelica message.Speaker 2 (10:50):I say, Hey, Angelica, here's the picture with the customer. Then I send her two sentences that are specific to that customer. I say, uh, really loved, um, hanging out with your dogs, really loved your pet iguana in the back. Let's talk soon. So something customed to that. And then she copies and piece the message. You know, how are you type thing, um, is nice connecting and then paste the two sentences that are specific to that person. She puts it all in the card. She hits the button. Guys. This only costs. I think it's like a, I dunno, 15 bucks a card, something like that. And you're getting a pack of Bruni sent to them and it's sending a card and it's sending a picture of you and the customer. So do that guarantee. It's going to get you some results. And then if you can get a video testimonial, okay.Speaker 2 (11:43):I don't take pictures and video testimonials, so I'll shoot for the video testimonial first, if I don't get it, all you do is simply screenshots. A moment in the video where, because you know, you're taking them with you and the customer. Go follow me if you need an example, this, but you're taking them with both of you and then just screenshot a place where it looks like you're both. I dunno, natural. Okay. Sometimes it's hard at the time I've got my mouth wide open and uh, my eyes doing strange things, but find a place where it looks like it probably was a picture screenshot that, and then there's your selfie. There's your selfie with the customer. So that's my recommendations on why you should start taking photos with your customers. Try it, let me know what you think. Let me know if you guys have other ways that you are using other creative things to connect more with your customers to generate more referrals, because that's what we're all about here on the soar printer movements.Speaker 2 (12:42):It's helping you guys make it easy as possible to get more leads, generate more referrals and close more deals. So hope this helped. Let me know what you think. Share this with someone who needs a way or who needs some encouragement to take more pictures. I was embarrassed about doing this. I remember my first, like three or four years in solar, I would never do this. And um, the only time I would do it, actually, it was when we had sales competitions, because that was our proof that we were actually with the customers getting inside the homes. And then after that, I'm like a photo with the customers. Now I forget about it, but now I am seeing how powerful it can be. So just do it. It's super easy to get a picture with a customer, even if they don't want to just assume it. I've never had anyone mad at taking a selfie with them and you can sneak it if you have to. Okay. Just don't get sued or something. Okay. Yeah. Release myself from all liability. That's what I got today. Guys. Hope it helped keep crushing it, close some deals this week and we will see you on the next episode.Speaker 3 (13:51):Hey, Solarpreneurs quick question. What if you could surround yourself with the industry's top performing sales pros, marketers, and CEOs, and learn from their experience and wisdom in less than 20 minutes a day. For the last three years, I've been placed in the fortunate position to interview dozens of elite level solar professionals and learn exactly what they do behind closed doors to build their solar careers to an all-star level. That's why I want to make a truly special announcement about the new learning community, exclusively for solar professionals to learn, compete, and win with top performers in the industry. And it's called the Solciety, this learning community with designed from the ground up to level the playing field to give solar pros access to proven members who want to give back to this community and help you or your team to be held accountable by the industry. Brightest minds four, are you ready for it? Less than $3 and 45 cents a day currently Solciety is open, launched, and ready to be enrolled. So go to Solciety.co To learn more and join the learning experience. Now this is exclusively for Solarpreneur listeners. So be sure to go to solciety.co And join. We'll see you on the inside.   

GUEST: Amber Sitko founded All About Animals Rescue in 2005, the largest spay/neuter and wellness care provider in Michigan, reaching more than 75,000 cats and dogs each year with care. She created the first comprehensive TNR/SNR program of its kind in Michigan training over 3,000 people how to TNR. Amber is a cloud architect with Microsoft and has an MBA from Wayne State University. MAIN QUESTION: What should great customer service look like for animal welfare organizations — and what are some tips for achieving it? TAKEAWAYS: Customer service starts with leadership and management. Plan to be open when it is most convenient for the people you're trying to reach with your mission to access your services rather than what is most convenient for your staff. For example, Saturdays are good days to offer services as are Mondays because many people in service industries are off Mondays. If you are trying to reach people with fewer resources or seniors who may not be tech savvy, then create walk-in times rather than requiring appointments for vaccines and wellness care — simpler services they are most likely to need. If you hear about a bad customer experience, always thank them for bringing it to your attention because otherwise you may not know. Apologize – even if you think they are wrong. When warranted, offer them something beyond an apology such as free services. This brings them back and gives you a chance to make a better second impression. Hire managers and team leads who can lead by example with good customer service skills. Have managers spend some time working alongside frontline staff. This allows them to make course corrections when they see corners being cut or new rules being created that don't fit with your mission or desired organization culture — it's a great way to keep things on track. LINKS: All About Animals Rescue  Leadership recommendation on an article from Best Friends Animal Society titled "How to Start a Rescue or Other Animal Nonprofit"

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: Restroom Policy for Restaurant Employees| Restaurant Management Tips https://youtu.be/uuL-uhkOpKA Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant? https://youtu.be/qMyMvJ-S67I Watch: How to delegate tasks effectively | Restaurant Management Tips https://youtu.be/vxMv_DVMFfY Watch: How to motivate an introvert employee | 3 Customer Service Tips for Introverts https://youtu.be/sRGoErJWZtw Please visit our website https://www.makingdoughshow.com/ Who doesn't love their cell phone? Everybody uses cell phones everywhere. But this becomes an issue when employees use cell phones even at work unnecessarily. For restaurants, this problem requires special attention. Generally, companies will limit using cell phones at work for two main reasons: for safety and interference with business. In restaurants, for instance, casual cell phone usage among kitchen staff can lessen the speed of food preparation, while servers using cell phones can disrupt diners. Here are a few practical tips for employees not to abuse using cell phones on our Making Dough Restaurant Show episode today! Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow FOLLOW us on Instagram: https://bit.ly/2SLRp42 CONNECT on Linked-In: https://bit.ly/2D0a3QA #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow

In this episode of Digital Transformation & Leadership Danny Levy presents a Keynote Presentation from Jason Bradshaw a Customer & Employee Experience Expert, Growth Consultant & Keynote Speaker at The Power of CEX. Jason breaks down how to respond to the ever evolving demands of customers that care about the experience just as much as the product or service. Want to find out more? Get in touch with Jason on LinkedIn here, https://www.linkedin.com/in/jasonsbradshaw/ Are you getting every episode of Digital Transformation & Leadership in your favourite podcast player? You can find us Apple Podcasts and Spotify to subscribe. --- Send in a voice message: https://anchor.fm/danny-levy/message

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant? https://youtu.be/qMyMvJ-S67I Watch: How to delegate tasks effectively | Restaurant Management Tips https://youtu.be/vxMv_DVMFfY Watch: How to Manage Time I Avoid Biggest time wasters that kills productivity https://youtu.be/nZ48pvWiw80 Watch: How to motivate an introvert employee | 3 Customer Service Tips for Introverts https://youtu.be/sRGoErJWZtw Please visit our website https://www.makingdoughshow.com/ What do you do when some of your employees go to the restrooms just a few minutes before they clock out, and they stay there for 10 to 20 minutes? (This is on top of their restroom breaks throughout their shifts). This is the question from Francisco we're answering in today's episode of the Making Dough Restaurant Show. And I'm giving away five practical tips that we can apply to solve this issue among restaurant employees. Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX​ SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​ FOLLOW us on Instagram: https://bit.ly/2SLRp42​ CONNECT on Linked-In: https://bit.ly/2D0a3QA​ #restaurant​ #restaurantmanagement​ #restaurantmarketing​ #restaurantmanager​ #makingdoughshow

This week's podcast focuses on customer service! This is such an important topic for camps. Learn some great tips and ideas as well as how you can teach customer service to your camp staff!  “Do what you do so well that they will come back, and tell their friends!” – Walt Disney

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: 5 Staff shortage solutions | How to increase job applicants in your restaurant? https://youtu.be/qMyMvJ-S67I Watch: How to delegate tasks effectively | Restaurant Management Tips https://youtu.be/vxMv_DVMFfY Watch: How to Manage Time I Avoid Biggest time wasters that kills productivity https://youtu.be/nZ48pvWiw80 Watch: Employee Onboarding Management Tips | How to Onboard a New Employee https://youtu.be/EWv2ixnbENw Let's talk about customer service and being an introvert. In the restaurant industry, where we deal with customers every day, having good customer service skills is a must. It seems easy for extrovert employees, but how about for introverts? How can you motivate an introvert employee to provide exceptional customer service to your guests? Here are three practical tips for introverts to improve customer service: -Always smile -Be courteous -Be enthusiastic Please visit our website https://www.makingdoughshow.com/ Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! LET'S CONNECT: SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX​ SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow​ FOLLOW us on Instagram: https://bit.ly/2SLRp42​ CONNECT on Linked-In: https://bit.ly/2D0a3QA​ #restaurant​ #restaurantmanagement​ #restaurantmarketing​ #restaurantmanager​ #makingdoughshow

In last week's episode, we talked about Home Depot's value of "Power Hour," a customer-service value that has seen a great deal of success in the company. But what happens when that value slips at different levels of the organization? What if the value isn't emphasized or it's overlooked for a period of time? Pastor Q responds to Home Depot employee complaints & talks about how to inspire and uphold the values that matter most. At the end of the day, it's all about what motivates you. Enjoy!

If you walk into any Home Depot around 10:00am on a weekday, you’ll likely hear an announcement that Power Hour is beginning. This customer service initiative popularized by CEO Frank Blake in 2010 inspired one of our values at theChapel. Every week, we take intentional time to pray for, recognize, and celebrate people who are making a difference in our organization! Even if you're not leading a church, don't forget that your business is still the people business. Customer service matters. And saying "THANK YOU?" That's not just an act of goodwill, but it builds influence & trust. Who can you "power hour" today?

When a Customer says they will have to find someone else to clean their home what do you do? How do you keep it from hurting your feelings? And how could you manage the customer expectations better? Learn to set boundaries from the start so everyone wins. Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown *** PROMISED LINKS AND GOOD KARMA RESOURCES *** 4 Essential Keys to Effective Communication in Love, Life - https://amzn.to/3tsSArO Boundaries: When to Say Yes, How to Say No To Take Control of Your Life - https://amzn.to/3uX3Mgj The Art of Everyday Assertiveness: Speak Up. Say No. Set Boundaries. Take Back Control - https://amzn.to/3v6OHcv Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - https://amzn.to/32fYjFl Customer Service Training 101: Quick and Easy Techniques that Get Great Results - https://amzn.to/3toKnVg Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet - https://amzn.to/3sk07ru These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU. *** MORE VIDEOS ON THIS TOPIC *** How to Manage Customer Expectations - 11 Excellent Tips - Marketing 360 - https://youtu.be/BPO6_HSdQec Setting Boundaries with Clients: Role Play, Demo, Foundations - https://youtu.be/pX9x_w8ME9s Foundations for Community Health Workers - https://youtu.be/pX9x_w8ME9s Good boundaries free you | Sarri Gilman | TEDxSnoIsleLibraries ​- TEDx Talks ​- https://youtu.be/rtsHUeKnkC8 Dr. Henry Cloud | How To Set Boundaries - Dr. Henry Cloud - https://youtu.be/zjcPkKHZRCg Boundaries: Why You Need Them & How to Set Them - The Holistic Psychologist - https://youtu.be/dXvlwXMNbXI A beginners guide to setting boundaries - The Holistic Psychologist - https://youtu.be/tUOvY6Lfm1A *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS*** Daily Giveaway - https://funnycleaningshirts.com *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleaner Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Low to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, a professional house cleaner for 25 years, ran and managed one of the largest independently owned cleaning companies in the Southeast United States. She is the CEO and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids. https://FunnyCleaningShirts.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.co

Episode 059:  Vonda and Lori rewind to Episode 6 when they walk through the 4 must-know rules of customer service.  As you know, customer service in business is EVERYTHING! These customer service rules are easy to remember and follow and will make customers happy and coming back for flowers time and again! To see the details go here:https://www.thebusinessandpleasureofflowers.com/Our sponsors:Flower CliqueOne Clique Flower Prep School

Jared might not like superhero movies much, but WandaVision's homage to classic sitcoms and fresh take on hero life has sucked him right in. Well, or maybe his mega-crush on Elizabeth Olsen had something to do with it. Either way, tune in for six reasons you should join Jared in his weekly WandaVision viewing. But—listener beware—this monologue is riddled with spoilers! (2:16) If you haven't watched episodes 1-4, skip ahead to the guest interview, wherein Jared welcomes fellow lawyer/podcaster John Strohmeyer to chat about creating better customer service in your law firm. Defining your values can help you develop better processes that, in turn, promote client satisfaction. (9:31) Lastly, we know you've been waiting for the Rump Roast! This time, Jared quizzes John on the top trending words on urbandictionary.com. (26:02) John Strohmeyer is an international tax and estate planning attorney and host of the Five Star Counsel Podcast. This week, I talked about the new Disney+ show 'WandaVision'. So, here are my favorite Disney songs! https://open.spotify.com/playlist/5U3ZYUfpPYQU0v0ilXrYcb?si=i91FC1-tQ0eXlEzOS2lY8w Our theme song is Two Cigarettes by Major Label Interest. Our closing song is 555 by Tiger Gang. Special thanks to our sponsors Scorpion, TimeSolv, and Alert Communications.

Jared might not like superhero movies much, but WandaVision’s homage to classic sitcoms and fresh take on hero life has sucked him right in. Well, or maybe his mega-crush on Elizabeth Olsen had something to do with it. Either way, tune in for six reasons you should join Jared in his weekly WandaVision viewing. But—listener beware—this monologue is riddled with spoilers! (2:16) If you haven’t watched episodes 1-4, skip ahead to the guest interview, wherein Jared welcomes fellow lawyer/podcaster John Strohmeyer to chat about creating better customer service in your law firm. Defining your values can help you develop better processes that, in turn, promote client satisfaction. (9:31) Lastly, we know you’ve been waiting for the Rump Roast! This time, Jared quizzes John on the top trending words on urbandictionary.com. (26:02) John Strohmeyer is an international tax and estate planning attorney and host of the Five Star Counsel Podcast. This week, I talked about the new Disney+ show 'WandaVision'. So, here are my favorite Disney songs! https://open.spotify.com/playlist/5U3ZYUfpPYQU0v0ilXrYcb?si=i91FC1-tQ0eXlEzOS2lY8w Our theme song is Two Cigarettes by Major Label Interest. Our closing song is 555 by Tiger Gang. Special thanks to our sponsors Scorpion, TimeSolv, and Alert Communications.

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources In today's show, we are giving you five tips to improve restaurant customer service. You may have a great team to provide great customer service in your establishment. However, you know that there are always areas to improve when it comes to customer service. Customer service is a very significant aspect of the industry we are in, so if you are a restaurant owner or restaurant manager aiming to more high-grade customer service in your business, this show is for you! Please don't forget to give us a like, comment, and subscribe. Thanks a lot and stay tuned for another Making Dough Show episodes next week for more restaurant owner tips! Let's make some dough! #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources What makes an outstanding restaurant customer service? If you've been in the restaurant industry for quite some time, you know that excellent restaurant customer service isn't all about how delicious the food you offer or how attractive the place you have. It's far more than that. Customer service is necessary for all businesses to become successful. For restaurants, setting customer service standards, conducting restaurant customer service training, especially Front of the House (FOH) training, and ensuring efficient restaurant management will help you improve customer service. If you are a restaurant owner or restaurant manager who's trying to find ways on how to improve customer service in your establishment, this episode of Making Dough Show is for you! Watch this until the end, and if you like it, please give us a thumbs up and subscribe. Thanks and catch us again on our next episode for more restaurant owner tips! Let's make some dough! #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow

On this episode, we're going to be talking about how real customer service is more than just lip service. Learn from past bad customer experiences to know how not to treat your customers. Control your emotions in a conflict situation, plus more great tips. Listen to the full episode of Small Business Talk Podcast #069 to find out Why Customer Service Needs to Be More Than Lip Service.  

Do you know how to handle recleans for house cleaning? How do house cleaners prevent callbacks from homeowners? Customer satisfaction is the key to success in your maid service business. And you can empower your employees with profit sharing and extra training for maids. Let's create a system around recleans to prevent house cleaners being called back. Today’s #AskaHouseCleaner sponsor is Savvy Cleaner Training for house cleaners and maids. #AngelaBrown #SavvyCleaner *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** 10 Ways to Motivate Employees - Victory Photo Studio - https://youtu.be/_GiuysFb-iY HR Management: Compensation & Incentives - IUSoutheast - https://youtu.be/vRTPeQZfp_A Four Questions to Help You Manage Poor Performance - DrTashaEurich - https://youtu.be/S6HcMJDWCeo Creating Customer Satisfaction - SkillPath - https://youtu.be/PFsMOGMCgWA Customer Service Vs. Customer Experience - Valuetainment - https://youtu.be/bL_D-qyva0c *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show. Extra Mile: 500 Customer Service Tips for Success - https://amzn.to/3g3nxw7 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/3fZZTRh Revolutionize Teamwork: How to Create and Lead Accountable Teams - https://amzn.to/2LC8hIy Employee Training & Development (Irwin Management) - https://amzn.to/3g0MNmR Powerful Phrases for Effective Customer Service - https://amzn.to/2ZrfCmL *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

Today, I talk about a VERY popular new product that is available to sell on Etsy, some tips on making designs for this item, and some tips to manage customer service requests during the holiday season.

As we are in the midst of the COVID-19 pandemic, our thoughts tend to be scattered, and we are having to re-evaluate our priorities. As a roofing contractor, you have probably experienced this. While your business is important to you, it can be hard to devote mental energy to ways to sustain it; much less improve it. But don't fool yourself – even in this time of crisis your business can grow and thrive. It may not seem like it, but the pandemic is affording business owners the opportunity to showcase outstanding customer service. We work with roofing contractors every day. We have seen the value of great customer service during these times and what it can do for a business now and in the future. As we are taking precautions to safeguard ourselves, our families, and our businesses, take some time to consider customer service in the here and now. Doing so will help your business not only survive during these times but thrive. Here at Roofing Webmasters, we are here for you every step of the way. If you are ready and willing to utilize this crisis as an opportunity to demonstrate value to your customers, then read our customer service tips. Let People Know If you are running your business during these times, it would be extremely helpful for existing and potential clients alike if they knew that you intend to take the necessary precautions to keep them safe. In this time, the last thing anyone wants is to have a bunch of roofers on their property who are coughing and possibly spreading the novel Coronavirus. So the first step you should take towards maintaining a high level of customer service during this pandemic is letting your customers know that you will take the necessary steps to keep them safe. Update your website to reflect the safety practices you and your crews will be implementing, let people know when they call, and ask about your services and you can even send emails to your current customers updating them on your safety policy. Follow Through It's one thing to say that you will keep your customers and team safe, it's quite another to actually follow through. The first concern on everyone's mind as they venture into the public or have people come to their homes or businesses is face masks. Make sure you and your team have plenty of face masks when they are on the job. You can also let your customers know that you will be mainly outside and that if you need anything, you will simply knock on the door. Physical distance is important so try not to be too “in your face” when you are speaking to a customer in person. While that may be your normal style, it will make your customers wary and unlikely to use your services again in the future. Modernize your Communications Your customers will appreciate your efforts to limit physical contact. If you don't have to physically be on the job site, try not to be. Instead, try to communicate with your customers over the phone or, if the situation calls for visual aids, reach out to them over Zoom, FaceTime, or other video chat apps. As a roofer, it may be hard to let your customers know what needs to be done over the phone so these video chat apps can be beneficial to get on the same page as your customers. Keep Things Basic This one may be hard since almost everyone is feeling the effects of the economic crunch. But if all possible, try to limit the number of workers you have on a job site to those that the job actually needs. People may get uneasy if they see a big crew on their property unless the job really necessitates such a workforce. By keeping your team scant, you are showing the customer that you care about their safety and health. Reach out Online Just because we are social distancing during this time doesn't mean that we can't interact with our customer base. Now is a great time to respond to all those comments left by customers on your social media page and reply to some of your reviews. Replying to reviews is a great way to show your customers that you care about their interaction with your company and you don't need to put theirs or your health at risk to do so. Responding to social media posts is also a great way to engage customers and develop a rapport with them. Show Empathy And as it is eloquently explained in this Forbes article, people are frustrated these days. Not only is the looming virus stressful but services are down or really slow all over the place. Show your customers that you understand their frustration and that you are doing everything in your power to help them. Reach out to them in an email, call them on the phone or simply post a message on your website and social media page acknowledging the frustration that many customers may be feeling and assuring them that you are working to fill their roofing needs. Customer Service Tips for the Future All the customer service tips we have laid out here sound like they are for the here and now – and they are. But all of these tactics revolve around considering the thoughts, concerns, and feelings of your customers – an approach that any successful roofing contractor must adopt.  The above customer service tips will surely help your customers trust you during the pandemic, but they will remember the thoughtful service you provided at this time. And they will be that much more likely to continue with your roofing services when things get back to normal.  For more help with your roofing contractor business, please feel free to reach out to us here at Roofing Webmasters.  The post Showcasing Great Customer Service During Coronavirus appeared first on Roofing Webmasters.

It may not seem like it but this pandemic is an opportunity for you as a plumbing contractor to solidify the professional relationships you have with your current customers, make sure they become recurring customers, and even gain new customers. But it all starts with outstanding customer service. Believe it or not, you can exhibit stellar customer service as a plumber in these challenging times.  And these times certainly are challenging for plumbers. Plumbing work usually entails moving around somewhat freely in the homes and businesses of your clients. But things are different now. People are skittish about having an outsider coming into their home and mince about the place. So in a sense, emphasizing customer service during COVID-19 has a lot to do with adapting.  But why is customer service so important during this time? Doesn't everyone understand that things are different and that they should lower expectations? Despite what many businesses are doing, now is a great time to show your customers that you really care and emphasize customer service. The Benefits of Outstanding Customer Service During COVID-19 Demonstrating great customer service isn't just about keeping your business afloat during COVID-19; it's about making life-long customers. This is a perfect opportunity to show your customers that you are willing to go the extra mile for them when they need it the most. If you are able to provide plumbing services in a manner that exceeds the expectations of the customer during this pandemic, they will remember you when this is all over with. They will also be that much more likely to refer you to their friends and family who are looking for a reliable plumber.  The benefits of customer service stretch far beyond the here and now but it is a great time to “come to the rescue” of your customers and instill a lasting and positive perception of your services in their minds. And customer service is a huge part of the plumbing industry. As marketing experts specializing in the plumbing trade, we see that the most successful contractors are the ones that make customer service a priority at all times. If you would like to find out how you can grow your plumbing contractor business both now and on into the future, contact us here at Plumbing Webmasters.  Customer Service Tips for Plumbers Hopefully, now you have an idea of the potential benefits of maintaining a high level of customer service during the pandemic. But how you maintain exemplary customer service in a time that is so challenging in so many ways? Here are just a few customer service tips you can put into practice right now: Social Distancing Keeping the recommended 6 feet away from people at all times can be challenging as a plumber. But if you show your customers that you are committed to it, you will win their favor. If you are working in someone's home or place of business, let them know the area in which you will be working. If you need to move from area to area, make sure your customers know that you will be moving. You can call out to them before you move to give them a chance to maintain a proper distance. It may take more time and effort, but your customers will really appreciate it. Stay Patient – As a plumber, you probably talk to multiple customers a day. And during these times COVID-19 dominates many conversations. Even though you may be sick and tired of talking about COVID-19, a little empathy goes a long way with your clients. Remain patient, lend an empathetic ear and try not to be short with your customers. Everyone is looking to vent a little these days and if you can be the plumber that can smile through tedious conversations, you will have won a recurring customer.

It may not seem like it but this pandemic is an opportunity for you as a plumbing contractor to solidify the professional relationships you have with your current customers, make sure they become recurring customers, and even gain new customers. But it all starts with outstanding customer service. Believe it or not, you can exhibit stellar customer service as a plumber in these challenging times.  And these times certainly are challenging for plumbers. Plumbing work usually entails moving around somewhat freely in the homes and businesses of your clients. But things are different now. People are skittish about having an outsider coming into their home and mince about the place. So in a sense, emphasizing customer service during COVID-19 has a lot to do with adapting.  But why is customer service so important during this time? Doesn't everyone understand that things are different and that they should lower expectations? Despite what many businesses are doing, now is a great time to show your customers that you really care and emphasize customer service. The Benefits of Outstanding Customer Service During COVID-19 Demonstrating great customer service isn't just about keeping your business afloat during COVID-19; it's about making life-long customers. This is a perfect opportunity to show your customers that you are willing to go the extra mile for them when they need it the most. If you are able to provide plumbing services in a manner that exceeds the expectations of the customer during this pandemic, they will remember you when this is all over with. They will also be that much more likely to refer you to their friends and family who are looking for a reliable plumber.  The benefits of customer service stretch far beyond the here and now but it is a great time to “come to the rescue” of your customers and instill a lasting and positive perception of your services in their minds. And customer service is a huge part of the plumbing industry. As marketing experts specializing in the plumbing trade, we see that the most successful contractors are the ones that make customer service a priority at all times. If you would like to find out how you can grow your plumbing contractor business both now and on into the future, contact us here at Plumbing Webmasters.  Customer Service Tips for Plumbers Hopefully, now you have an idea of the potential benefits of maintaining a high level of customer service during the pandemic. But how you maintain exemplary customer service in a time that is so challenging in so many ways? Here are just a few customer service tips you can put into practice right now: Social Distancing Keeping the recommended 6 feet away from people at all times can be challenging as a plumber. But if you show your customers that you are committed to it, you will win their favor. If you are working in someone's home or place of business, let them know the area in which you will be working. If you need to move from area to area, make sure your customers know that you will be moving. You can call out to them before you move to give them a chance to maintain a proper distance. It may take more time and effort, but your customers will really appreciate it. Stay Patient – As a plumber, you probably talk to multiple customers a day. And during these times COVID-19 dominates many conversations. Even though you may be sick and tired of talking about COVID-19, a little empathy goes a long way with your clients. Remain patient, lend an empathetic ear and try not to be short with your customers. Everyone is looking to vent a little these days and if you can be the plumber that can smile through tedious conversations, you will have won a recurring customer.

Hey there, my gorgeous listener, welcome to episode 68 of the Small Business Made Simple Podcast. Thank you for lending me your ears today – I know you have lots of choices, so I sincerely appreciate me being one of them! If you’re a first time listener, super super welcome, I am so pleased to have you here.  I am your host Jenn Donovan, and, it’s my job, via this podcast, social media and everywhere else actually, to make your business life simpler.  Business can be lonely and hard and complicated and it’s hardly ever easy, but it should be simple or at least simpler, so that’s my commitment you to on the Small Business Made Simple podcast! One way I help to make your life simpler is by having a group of like-minded business owners all in one stop.  To ask questions, get answers and enjoy the journey of business! If you haven’t joined the Like Minded Business Owners Facebook Group, then hope over there after this episode and join!  Simply search Like Minded Business Owners in Facebook or come to the show notes for the like.  Show notes are at www.socialmediaandmarketing.com.au/68 www.facebook.com/groups/LikeMindedBusinessOwners On this episode I have a special guest and amazing lady, in fact the queen of Customer Service in Australia – Cate Schreck from Lightbulb Training Solutions Cate is the Director of Lightbulb Training Solutions (LTS) and is known for designing and delivering workplace training programs that educate and motivate staff to work together in harmony and provide consistently excellent customer service. Cate is passionate about sharing the skills that create harmonious workplaces and delighted customers. Cate and I have spoke together at a few events and we had another planned before Covid hit – so hopefully we’ll meet face to face again really soon. But I love her energy and her passion for customer service. I am so passionate about customer service and it was a priority when I had my retail business.  My team were the dream team when it came to customer service, but I know it’s not like that for everyone. So, I asked Cate to come on and have a chat about Customer service for the benefit of all! It’s insightful, it’s passionate and it’s a bit of a laugh too.  You’ll know what I mean about halfway through – but on this episode I do something I’ve NEVER done before on a podcast – lucky she’s so forgiving! So, listen in and get your customer service boots strapping! INTERVIEW WITH CATE SCHRECK https://lightbulbtraining.com.au/ https://www.linkedin.com/company/lightbulb-training-solutions https://www.linkedin.com/in/cate-schreck-1a369134/ I really hope you got a lot from this episode – I promise you didn’t miss out on too much wisdom because I didn’t press record! The outtake of this interview is almost hilarious – especially the video, when you can start to see my face turn green from sickness when I realised what I did. Something for the bloopers reel! But, that’s all for episode 68. I’ll be back next Thursday with another great episode to help you simplify your business in 2020.  If you’re enjoying this podcast, which if you have listened to here – you hopefully are, don’t forget to subscribe, share this episode with another superstar business owner who’s doing the daily grind and would appreciate someone making their business simpler, and leave a rating or review to show how much you are loving this free weekly content. Massive love coming your way if you do! See you next week on the podcast for episode 69.  But in the meantime, let’s hang out on social and get social on social – you’ll find me on Instagram, Facebook and my fav LinkedIn. But whatever you do, ……..remember small business peeps, as my opening song says, there’s no point in dreaming small!      

Martin Grunstein is Australia's customer service expert. When the media wants an expert opinion on customer service, they call Martin Grunstein. Martin is one of Australia's most successful motivational speakers and he has been booked as the keynote speaker for major conferences throughout Australia. He appears regularly on TV - The Project; A Current Affair; Today Tonight; Switzer (On Foxtel business channel) and on the radio - ABC; 2UE; 2GB; 4BC; 6PR and many other stations.   Connect with us Instagram: https://www.instagram.com/bragreviews/ Facebook: https://www.facebook.com/bragreviews Linkedin: https://www.linkedin.com/company/brag-reviews/ www.bragreviews.com

Today, we’re getting into what makes us loyal to a brand, what we pay attention to, and the impact of marketing. We also shout out a few of our favorite brands, including some local love. Links in this episode: * Bob’s Red Mill (https://www.bobsredmill.com/) * Nisolo (https://nisolo.com/) * Patagonia (https://www.patagonia.com/home/) * Warby Parker (https://www.warbyparker.com/) * Cuyana (https://www.cuyana.com/) * Bon Appetit (https://www.bonappetit.com/) * Everlane (https://www.everlane.com/) * Ole Henricksen (https://www.sephora.com/search?keyword=OLEHENRIKSEN) * Nike Training Club (https://www.nike.com/us/en_us/c/nike-plus/training-app) * Crooked Media (https://crooked.com/) * Spotify (https://www.spotify.com/us/)

Customer service can make or break a business, so make it good. Contrary to popular belief, customer service doesn’t start after the sale and doesn’t end when the job is done. Today, Logan is talking about 9 actionable tips that can help you sell more through great customer service. Follow these to keep customers happy now and in the future!   In this episode, we talk about… Building rapport with a potential customer in an appropriate manner Talking about customer benefits to add effect Staying flexible when chasing a lead Following up the inevitable mistakes that are going to happen Rules for using the bathroom at the job site Listening to music in a way that doesn’t disturb anyone else Asking for the final payment in a normal way Having an established follow-up process Properly gifting your clients so that they remember you   Links to resources: Full Sail Marketing Giveaway Full Sail Marketing Facebook Sign up for The Blueprint and learn the fundamentals of successful marketing, go to contractorgrowthnetwork.com  For more Contractor Growth Tips visit us on Youtube at https://www.youtube.com/channel/UCYrCSDrWwoa2jFZPJ0F5q0A

Gina, Rachel and Keith are going rogue again! Customer service horror stories. We've all got them. Some of us may have created a few. Some of us entrepreneurs, managers, business owners have to prevent them and diffuse them.  Gina, Rachel and Keith share some of their worst customer experiences and derive the lessons from the shitshows. Is your customer service philosophy by the book or do whatever it takes? What are the unintended consequences and hidden impacts of a bad customer experience? Please hold while we connect you with a customer representative. You've been warned! On today’s podcast... 00:01 - Rachel is recording her audiobook and everyone is about to go to jail 2:29 - When a reservation really isn't a reservation 5:00 - When a holiday really isn't a holiday 10:00 - If employees aren't empowered, they will react from fear 14:33 - Companies with "do whatever it takes" customer service cultures 18:35 - The customer doesn't care what you can't do 22:30 - Dealing with angry customers 26:00 - The negative impact of customer confrontation 31:30 - Preparing your employees for the worst of humanity...I mean...customers. 35:21 - #MomTips by Gina 40:23 - Customer service for people who aren't used to customers 44:20 - Get access to Women Your Mother Warn You About freebies! (HINT: scroll to the bottom) For more Gina, Rachel and Women Your Mother Warned You About visit our website! More about Gina Gina Trimarco is CEO/Founder of Pivot10 Results (training and strategy company) and Carolina Improv Company (comedy club and school). She has 25+ years of experience in marketing, sales, operations and people training. Gina combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition. A true Chicago city girl, her much older father trained her in sales starting at the age of 10, working in flea markets.  More about Rachel Rachel Pitts is a Mom, Realtor, Author, and Creator of The Closing Curve, a new real estate software focused on enhancing the buyer experience. With a background in show business, her motto is: Entertain. Inform. Inspire. Find Rachel on social media as RachelonRealEstate, at www.rachelonrealestate.com and www.theclosingcurve.com and pick up her book, The Gift of Wreckage on Amazon More about Keith Walters As Managing Principal of Walters Dev Group, LLC, Keith currently assists companies via board and advisory roles. Keith has spent more than 30 years using a strong entrepreneurial focus to lead, advise and grow very successful businesses. His focus on operational excellence brings stability into organizations he leads and guides. Through a unique management system focused on company growth and strong culture development Keith helps build businesses that are true talent magnets. Women Your Mother Warned You About™ is part of the Sell or Die Podcast Network. Check out these other amazing SORD podcasts.  Sell or Die The Why and The Buy Hidden Stories with Jeremy Fulkerson Wheelbarrow Profits  

The Importance of Continuing to Build Relationships With Your Existing Customers To Strengthen Your Business. "I think it's so important, that we treat our customers with respect and also an obligation-free service, we actually provide service to people, and expect anything return. I find even though I work in sales, I don't think of myself as being a salesperson, I think it's about building a relationship." Tasha White Listen to Small Business Talk Podcast Episode 021 for all Tasha's tips and see the full show note at https://smallbusinesstalk.com.au/021

Customer service tips for career property managers

How to use the house cleaner mulligan to get more referrals is a house cleaning FAQ. Angela Brown, The House Cleaning Guru says play the mulligan game every week. This is when you exceed customer expectations and go the extra mile in your housecleaning. The customer says clean my space, but they only pay the maid service for so much time. So, when you have a chance to do a #mulligan it's like doing a good deed beyond your housekeeper salary. And we know excellent #CustomerService makes customers talk. Word of mouth referrals is the result and the house cleaner mulligan is the way to get those referrals. Today's #AskaHouseCleaner sponsors are Savvy Cleaner. (Training and certification for house cleaners and maids.) And Savvy Perks (a way for you to give a mulligan to your cleaning team.) *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/mulligan *** MORE VIDEOS ON THIS TOPIC *** Going The Extra Mile | Doing More Than Required - Rafael Eliassen - https://youtu.be/Kq8UZrr3kCs Going the Extra Mile for You - Access Bank - https://youtu.be/Zgun38esMzo ExtraMile Extras Cashier Training Video - Chevron with Techron - https://youtu.be/EXf3CRsMWiQ Customer Service Expert: How to Provide a Better Customer Experience - Shep Hyken - https://youtu.be/uQWoeD-ufXU Customer Service. Make the difference - Planet Booking - https://youtu.be/0jgI93fXzs *** RESOURCES FROM THIS EPISODE *** Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - https://amzn.to/2RiFQE0 It's Never Crowded Along the Extra Mile: 10 Secrets for Success and Inner Peace - https://amzn.to/2V5Yv55 Mile 2: 31 Extra Mile Secrets For An Extraordinary Life - https://amzn.to/2R9EsDR The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2BAEZ82 The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2LzBnHR We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

In our last episode, I asked “Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast.”Today my question is “How do you know if your customer service is working”I am going to explain how you can find out.

Techniques from the stage to optimize the patient/customer experience Shep Hyken sits down with Dr. Bob Baker. They discussed his new book The Performance Of Medicine, how Bob relates his experiences as a magician and doctor to customer service, and how to optimize the customer/patient experience. There is a lot that anyone and any business can learn from Dr. Bob! TOP TAKEAWAYS: • Bob shared four basic techniques that all performers use to create connections with customers. They are: 1. Listening and observing - Listen to what the other person is saying and respond with your full attention. At that moment, be the best version of yourself that you can be. 2. Being in the moment - You want your customer to think that you’re only there for them at that moment. Being present in the moment is the only part of the interaction that you have complete control over. The way you maintain that is by… 3. Staying in character - The character you have to play is the best version of yourself. That character is different than who you are at home or in social settings. 4. Act as if - If you act in a certain way, you will feel it, then you will become it. Act like there is no place that you’d rather be than with that customer. • As a doctor, thinking of people as just patients isn’t enough. It’s the experience that they get that will cause them to come back and refer friends to you. • Bad things are going to happen, the lesson is to own them. Hospitals (and businesses) can decrease malpractice suits (and lost customers) by taking the following steps: 1. Owning their mistake 2. Explaining the mistake to the victim family 3. Explaining what steps the hospital will take to prevent it from happening again 4. Offering some form of compensation ABOUT: Dr. Bob Baker is a retired gastroenterologist. Before medicine, he performed as a professional magician and ventriloquist. He even was a contestant on America’s Got Talent. His experiences in both medicine and performance gave him the knowledge and wisdom that he shared in his book, The Performance Of Medicine. (https://www.amazon.com/Performance-Medicine-Techniques-Experience-Practicing/dp/0999616900) Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Bestselling author and global speaker Jeff Toister returns to the show with amazing tips and actions for creating and executing on your vision for an outstanding service culture. What’s your vision for a solid customer service culture? If you want to deliver outstanding customer service that inspires loyalty and positive word-of-mouth, then you need a customer-focused service culture. But while many leaders think they provide excellent service, they have an unrealistic vision of what that means. As a result, business strategies continue to cause conflicts that make maintaining a customer-focused culture an uphill battle. “It’s a journey that takes long-term commitment.” -Jeff Toister That’s why we’re delighted to have Jeff Toister on the show! In fact, Jeff joined us in the early days of Crack the Customer Code for a great discussion around the root causes of customer service failures. But now he’s back to help us create and execute a vision for customer service excellence. “You can’t just declare ‘from now on we’re going to move from a toxic culture to a service culture…’” - Jeff Toister Jeff has helped many leaders create realistic, scalable service visions, so the wisdom he brings to this episode is priceless. Not only does he share where many great leaders go wrong, but through great examples and actions you can take today, he shows us some simple ways to get on the right track. Good things come in threes! Here are some of the core disciplines and exercises Jeff gives you in this episode: 3 characteristics of a good service vision 3 rules for leaders to shape a customer-focused service culture A 3-question assessment for your service training Jeff explains all of these in detail, so you’ll know exactly what to do next. And as a bonus, he tells you where to find additional free resources to power up your transformation. Are you ready to create a service vision that motivates employees, delights customers and brings measurable results? Then listen in! Interview Highlights There are many parts to a good service vision, but what are the 3 most important characteristics? [4:10] Why is it so important to balance aspiration with reality in your service vision? [9:10] There’s a popular belief that culture is built from the bottom up. However, Jeff has a different take on this. [13:20] Training plays a huge role, so Jeff shares how you can assess how well employees are aligned with your service vision. [17:00] Want to do better at creating a service vision? Then Jeff has vital tips and a free resource to get you started! [21:40] About our guest Jeff is the best selling author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six continents have taken one of his video-based training courses on LinkedIn Learning (a.k.a. Lynda.com). Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute and Feedspot has named his Inside Customer Service blog one of the Top 50 customer service blogs on the planet. Jeff brings an adult learning background to his customer service work and holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development. Connect with Jeff Twitter Sign up for Jeff’s Customer Service Tips of the Week Download Jeff’s Service Culture Handbook Toolkit Related Content 360Connext® post, How to Unlock Your Outstanding Service Culture for Good Customers That Stick® post, Creating a Customer Service Culture with Jeff Toister Episode 014:  Handling Pressure, Jeff Toister, and The Customer as Hero Episode 222: (Tip) Instilling Culture Throughout the Organization We’re on C-Suite Radio! Check it out for more great podcasts   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Customers you can't please. Are they wrecking your business? When you have customers, you can't please sometimes it's just a gap in your work agreement. There needs to be teamwork between homeowner priorities and the house cleaner priorities. Another reason Angela Brown, The House Cleaning Guru recommends using worksheets. Customers you can't please activate your satisfaction guarantee which cost you your company profit. End the relationship with the never happy, nit-picky, high-maintenance customers. Solve the problem or move on. Today's Ask a House Cleaner sponsors are Savvy Cleaner (Maid service training.) HouseCleaning360 (the place to find maids and house cleaners.) Savvy Perks (benefits for house cleaning business owners and their staff.) And My Cleaning Connection (a hub for pro cleaning tips.) *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/show *** MORE VIDEOS LIKE THIS *** Broken Vacuum - https://youtu.be/wmCpLk43Eic Damage Control for House Cleaners - https://youtu.be/eFHErJW-f5k Housekeepers Having a Bad Day - https://youtu.be/iwpQq1Dasfg Accused of Theft While House Cleaning - https://youtu.be/hWBVEs0XoLk 11 Ways to Overcome a 1-star review - https://youtu.be/6d-CyNAXfKw   *** RESOURCES FROM THIS EPISODE *** FREE WORKSHEETS YOU CAN DOWNLOAD – https://savvycleaner.com/worksheets The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2N1eihH Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - https://amzn.to/2KxWCss Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - https://amzn.to/2tN076X The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2MtHsEY The Big Book of Customer Service Training Games - https://amzn.to/2KsRTYN We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com

"Obnoxious customers on the loose. Help! I just want to clean my space alone without an annoying customer looming. And it ain't speed cleaning if I have to re-clean after obnoxious customers mess stuff up. What pro cleaning tips do you have?" Angela Brown, The House Cleaning Guru on today's Ask a House Cleaner gives tips on that obnoxious customers. Your maid service stays in business because of your crazy customers. This cleaning advice is not what you want to hear but may save your business.  Today’s sponsors are Savvy Cleaner (Maid service training.) HouseCleaning360 (Create a business fanpage where homeowners can read your glowing ratings and reviews.) Savvy Perks (Employee discount network and benefits for small business owners.)   *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/obnoxious-customers *** MORE VIDEOS LIKE THIS *** Broken Vacuum - https://youtu.be/wmCpLk43Eic Damage Control for House Cleaners - https://youtu.be/eFHErJW-f5k Housekeepers Having a Bad Day - https://youtu.be/iwpQq1Dasfg Accused of Theft While House Cleaning - https://youtu.be/hWBVEs0XoLk 11 Ways to Overcome a 1-star review - https://youtu.be/6d-CyNAXfKw *** RESOURCES FROM THIS EPISODE *** Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers - https://amzn.to/2Jwc6fu Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - https://amzn.to/2I7TNOp The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2HtK3AK Customer Service Training 101: Quick and Easy Techniques That Get Great Results - https://amzn.to/2FjpO2X Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities - https://amzn.to/2Jwg6wm We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com

What is a standard satisfaction guarantee for house cleaning? What does it mean? What should a standard satisfaction guarantee include? We Ask a House Cleaner about policies and procedures like how long after service a customer can call? And does a standard satisfaction guarantee mean you have to give their money back? The House Cleaning Guru, Angela Brown, talks industry standard warranty on your work. Be a savvy cleaner. Explain your terms are within 24 hours to avoid scam artists. Today’s sponsor is #HouseCleaning360 If you haven't already - get some free publicity for your cleaning business. Create a business fan page and link all your social media on https://HouseCleaning360.com *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/standard-satisfaction-guarantee/ *** MORE VIDEOS LIKE THIS *** Communication Skills - A Must Have for House Cleaners - https://youtu.be/UsbUcCB6zYw Texting vs. Calling - https://youtu.be/rTvOYIii28A Why I Fired My Maid - https://youtu.be/XPz4d24xLk4 Should I Stay or Should I Go? House Cleaner Confusion - https://youtu.be/Op3QCHB9PeA Stack the Deck - Set Yourself Up to Win - https://youtu.be/Y14sTyn0HeE Nagging Boss - Cleaning Client Nit-Picks and Complains - https://youtu.be/nYAwNHfaWW0 Follow Instructions – The #1 Rule for Maids - https://youtu.be/fpYKkRElU6I   *** RESOURCES FROM THIS EPISODE *** Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - http://amzn.to/2hkSJxt Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - http://amzn.to/2ho3Ndc Customer Service Training 101: Quick and Easy Techniques That Get Great Results - http://amzn.to/2hfnhNm The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2zvChPM Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities - http://amzn.to/2AuHs2l Dealing with Difficult People: Get to Know the Different Types of Difficult People in the Workplace and Learn How to Deal with Them - http://amzn.to/2AvmMaA   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** LOOKING FOR WAY TO BOOST YOUR FANDOM? *** https://www.facebook.com/groups/HouseCleaning360/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

Customer service isn't complicated, but most companies make it so. Michael Angelo Caruso interviews Lisa Ford on the one thing that makes everything else better--customer service.   

Satisfaction guarantee for house cleaners is one of your best marketing tools. Do you offer a satisfaction guarantee for your maid service or house cleaning business? Today we Ask a House Cleaner is it the responsibility of maids to offer a satisfaction guarantee and if so what does it involve? Angela Brown, The House Cleaning Guru gives tips in this house cleaning training on customer service. Today’s show sponsor is https://HouseCleaning360.com. HouseCleaning360 is a referral database where you can find your next savvy cleaner. *** MORE VIDEOS LIKE THIS *** Protect Your Brand - https://youtu.be/dGfQNWKhjok Education - Do I Need a Degree to Run a Cleaning Business? - https://youtu.be/0GS-FvJC1Vg Best Books for House Cleaners - https://youtu.be/Jr3Ne3UdkQc Social Media Presence - Do I Need It If I'm Just a Maid? - https://youtu.be/0JV7VNqqIWk Cleaning Lady? I'm a Cleaning Specialist! - https://youtu.be/OqbmaY_p8Nk Reviews - Should I Turn Them Off? - https://youtu.be/ZG_J-SM9114 What Should I Wear to Bid Cleaning Jobs? - https://youtu.be/H9oB8v8LM7E What Your Cleaning Car Says About Your Company Image - https://youtu.be/LFd8zBqkqFg What is a Mulligan for House Cleaner, Maids, and Housekeepers? - https://youtu.be/oNFyLUx3XqI I or We? When Promoting My House Cleaning Biz or Maid Service? - https://youtu.be/pjlPoJVuNJs *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/satisfaction-guarantee-house-cleaners/ *** RESOURCES FROM THIS EPISODE *** Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - http://amzn.to/2hkSJxt Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - http://amzn.to/2ho3Ndc Customer Service Training 101: Quick and Easy Techniques That Get Great Results - http://amzn.to/2hfnhNm The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - http://amzn.to/2zvChPM Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities - http://amzn.to/2AuHs2l Dealing with Difficult People: Get to Know the Different Types of Difficult People in the Workplace and Learn How to Deal with Them - http://amzn.to/2AvmMaA *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/   *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

To earn a good client’s business, sometimes—or oftentimes—it’s not about the fee we charge, but the quality of customer service we provide. And for Matt Fore, this has proven to be true throughout the 25 years he has been in the kids entertainment business. A full-time comedy magician and a lecturer, Matt offers a load of helpful and actionable tips that you can do straight away to offer your clients a refreshing dose of excellent customer service and make an indelible, fantastic impression in the process. In this episode we discuss: How consistently providing good customer service builds you a good reputation and benefits your business A shift in mindset: It’s not about you and what you’re selling; it’s about your customer and how you can solve their problem. Empathic listening Examples of bad customer service The Ritz-Carlton mindset Simple things you can do starting right now to stand out and be a customer service rock star

Costly mistakes can happen in the first 10 seconds of a phone call to your practice. All front office staff need to be aware of forbidden phrases when communicating with patients.  Your entire team needs to know that the Internal Marketing Goals for the practice are to have more patients referring, higher treatment acceptance, more trust, and higher retention.  Check out this podcast to learn more on this topic. 

Being a leader vs. being in charge is an important distinction to make. Whether you're a cleaning franchisor, a house cleaner, parent, clergyman, teacher, coach or boss.  Being a leader isn't about giving special treatment and special favors. Angela Brown, The House Cleaning Guru says being a leader is about leading with love. Tough love and earning respect along the way.  "The golden rule has become tarnished with entitlement." You'll learn today what you can count on in today's episode of Ask a House Cleaner.    *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/being-a-leader/   *** RESOURCES FROM THIS EPISODE *** Leadership and Self-Deception: Getting Out of the Box - http://amzn.to/2vzgaJo The Slight Edge: Turning Simple Disciplines into Massive Success and Happiness - http://amzn.to/2wuIIAP The Magic of Thinking Big - http://amzn.to/2erwQHS The 80/20 Principle: The Secret to Achieving More with Less - http://amzn.to/2wZaUPB The Truth About Money - http://amzn.to/2wZbcGb Shortcut to Prosperity: 10 Entrepreneurial Habits and a Roadmap for an Exceptional Career - http://amzn.to/2xE7QVX The Power of Nice: How to Conquer the Business World With Kindness- http://amzn.to/2erHBd8 Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - http://amzn.to/2wrzfw5 The Big Book of Small Business: You Don't Have to Run Your Business by the Seat of Your Pants - http://amzn.to/2wqOOnp Work The System: The Simple Mechanics of Making More and Working Less - http://amzn.to/2wZfFbH   *** MORE VIDEOS LIKE THIS *** Should House Cleaners Take Vacations - https://youtu.be/Mh_ct6lvd7A Labor Laws - House Cleaners Push Back - https://youtu.be/lmXYF_lMfls Photo Release - https://youtu.be/lgscwodREos Credit Cards - https://youtu.be/VM-frN4bFA8 Close Out - https://youtu.be/pgcbbIkbOQo Broken Vacuum - https://youtu.be/wmCpLk43Eic Fire My Cleaning Employee For Being Late and Lazy? - https://youtu.be/AtfN4QDH4Qo No Money - How to Start a Cleaning Business When You're Broke - https://youtu.be/3MjZ0DyzvIs Time - My Hours Are My Own Right? - https://youtu.be/maxtjyUVcmw Percentage of Clean vs. Messy Houses - https://youtu.be/HYRiab7ldu4 Should I Hire Family For My House Cleaning Business? - https://youtu.be/PRCkm4v8uP8   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v   *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com   *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips   *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z   *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/   *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner   *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.   *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links while it doesn’t cost you any more money than if you purchased elsewhere, we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business.  THANK YOU!   *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com   *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification.  

From time to time, a conflict will arise between you and a customer. How do you keep your cool when a customer expresses a complaint? What's the best way to defuse the situation? Honey Shelton talks to customer service expert Teresa Allen about the types of complaints, where they are rooted, and how to react accordingly to each. Teresa and Honey also discuss the role of social media as an outlet for customer complaints. Tune in if you're interested in handling customer complaints the right way!About Our GuestTeresa Allen is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Sales & Customer Service. She is an internationally recognized customer service expert and has been presenting customer service keynotes and training programs across the U.S. and abroad for over twenty years. Teresa is the author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Currently ranked #1 on the GlobalGurus.org list of global customer service experts, Teresa is ranked in the Top 10 of U.S. speakers by Speaking.com. Teresa is a two-time recipient of the ASTD Professional Trainer of the Year Award.

Chantal Wellavize is the founder of Equichoice, a bricks and clicks store selling ‘the products your horse would choose'. The business started in 2006 as a bit of hobby and online now does 10-15 orders per day. She talks through the challenges of balancing her two very different businesses, and how Equichoice has given her the flexibility to create her own work life balance. This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy

Episode #6 of Russ Talks finds Russ Harrington back in Chattanooga, TN, to discuss the lost art of Customer Service. If you've listened to his other episodes, you've heard Russ mention it several times. This time Russ dives into some specifics . . . including the food that Reba requests for her day at the studio. And if you haven't yet heard, Russ will be teaching this year at THE TEXAS SCHOOL OF PROFESSIONAL PHOTOGRAPHY! Block off the dates on your calendar now--APRIL 24-29, 2016. Registration opens at PRECISELY 11:00 pm Central Time, January 3, 2016. Be ready to register at that very moment, before the class fills up. And how about you take a walk with Russ, Bill, Mike Hanline of WHCC, and a group of other walkers this January? PPA Charities is hosting the Super Heroes for Smiles 5K, January 10, 2016, in lovely downtown Atlanta, GA. Register for your place in the "race" (a "race" for others . . . we'll be walking) and your entry supports the work of Operation Smile and also Dando Amor. And if you're not going to be in Atlanta for Imaging USA (and the 5K), you can still be a virtual runner! Click HERE to learn more. Speaking of Customer Service: You hear me mention the interview with Tim & Bev Walden--find those episodes HERE and HERE. How about the Behind-the-Scenes book that Russ has just published? Or how do you get Russ to your studio for a day?! Click the logo below. Finally--have you wondered about the band that sings Russ' really cool intro and outro? They're The Crevulators. Click HERE to hear more of their work.

Are you looking to find ways to provide better customer service? Do you need tips to improve your social care? This week on the Social Media Social Hour, John DiJulius joins me to dive into world-class customer service tips, social care and more! John is a leading authority on customer service and has helped companies like […] The post World-Class Customer Service Tips, Social Care and More! appeared first on Casual Fridays.

This episode of FoodTruckr School is a bit different—Pat’s not here, so the team at FoodTruckr HQ took over! Matt Gartland, Nicole Farley, Jonathan Wondrusch, and Mindy Holahan held a roundtable discussion just for you where we shared insights on everything from developing customer relationships to the origin story behind the FoodTruckr brand.

This episode of FoodTruckr School is a bit different—Pat’s not here, so the team at FoodTruckr HQ took over! Matt Gartland, Nicole Farley, Jonathan Wondrusch, and Mindy Holahan held a roundtable discussion just for you where we shared insights on everything from developing customer relationships to the origin story behind the FoodTruckr brand. The post FS005- Customer Service Tips and Marketing Insights from the FoodTruckr Team appeared first on FoodTruckr | How to Start and Run a Successful Food Truck Business.

Shep Hyken, award-winning Customer Service Expert, gives tips, ideas and ways of creating outstanding programs. Todd Greene of HeadBlade on creating, marketing a new product. He saw a need and came up with an answer and now it is 7,000 stores.  

Kathryn Petralia. Co-Founder and COO of Kabbage, an online provider of working capital for small businesses offers key tips on how owners can land financing for their business. She will also provide insight into the state of lending and why more small businesses are looking for capital to grow. Christopher Girdwood has an idea people should buy their goods from small busineses trying to recover in disaster areas. Marshall Gibbs is the chief technology and operations officer for Target Data. He shows how even the smallest enterprise can use data to drive sales, profits.  Peter Shankman, a Social media guru, andRachel Honig, share  the 10 things small businesses can do now to boost their customer service.

Richard Everson owns and runs Schonegg, an award winning guesthouse in rural Australia. Recently he sent me an email requesting an interview, and it was this part of the email that caught my attention: "My wife and I own Country Guesthouse Schonegg. We love the business and after 10 years, 7 tourism awards and over 65% repeat/referral business, we like to think we've learnt a thing or two about marketing." Richard also told me he's been a chef at a Michelin hat awarded restaurant in London and worked on the QE2 - so I'm also thinking he knows a thing or two about customer service. PLUS I wallow in self-pity as I share how Seth knocked me back and I pose a question that all motivated small business owners should be asking themselves if they want to improve their offering. Enjoy! The post #118 Precision marketing & customer service tips from an award-winning guesthouse owner. appeared first on Small Business Big Marketing. See omnystudio.com/listener for privacy information.

Dianne Linderman talks about customer service and how employees of a business feel about their customers. Recently, someone got angy with Dianne though she is their customer, and she explains the right way to handle this situation. Dianne also shares her experience as an owner of a traveling petting zoo and a traveling cooking show, and what they each taught her about life, people and business. Learn more about Dianne on her website: http://www.everythingthatmattersradio.com/

Create a business that "stands out" from the rest by providing great customer service. See your business "take off" by following these simple steps.