Podcasts about customer service tips

Get ready to scrub down your physical space and your mental space in this episode of The GroomPod! Host Susy the Groomer is joined by Barbara Bird to talk about the magic of horsepower and high temperatures. Susy shares her latest workspace upgrade: a new state-of-the-art vapor steam cleaner. Discover the ultimate guidelines for using steam to blast away dander and grime in the nooks, crannies, and sliding tracks of your mobile van or brick-and-mortar salon without warping your composite wood or ruining your expensive electrical equipment.Then, the duo shifts from deep cleaning the salon to deep cleaning their mental space. Barbara takes the mic for an essential masterclass on QTIP: Quit Taking It Personally. From dealing with critical clients to handling online reviews that sting, Barbara draws from her 10 years as a therapist and decades as a groomer to share golden strategies on building an emotional firewall between your business operations and your self-worth. Plus, the hosts catch up on the latest industry shakeups, including Groomer's Choice acquiring ShowSeason, and share a few laughs about the learning curve of managing multiple dogs in a brand-new grooming van.A special thank you to our corporate sponsors: Best Shot, ShowSeason, Precision Sharp Groomore, Stazko.

What if the fastest way to grow your pool service isn't a new ad, but a missed call you never return? We walk through the simple, repeatable habits top plumbers, HVAC techs, and landscapers use to win business—and show exactly how to apply them to pool care. The playbook is straightforward: answer quickly, look professional, write clear bids, and respect the clock. Do these well and you'll close more estimates, earn better clients, and build a referral engine that compounds.We start with responsiveness because it's the real gatekeeper. When a homeowner is shopping, they call until a human picks up. A quick reply—by phone or text—keeps the lead alive and signals reliability from day one. We share low-friction systems to capture calls during business hours, including using a spouse, assistant, or simple auto-texts to acknowledge inquiries. Then we dig into presentation: clean, branded trucks, tidy uniforms, and name tags that build instant trust at the curb. Image isn't vanity; it's proof of care.From there, we get practical about paperwork and punctuality. Typed, detailed bids and easy-to-read invoices set you apart from scribbled carbon copies, reduce haggling, and speed approvals. A one-page service agreement clarifies what's included, what costs extra, and how you work—making you look modern and organized. Finally, we get real about time: arriving when you say you will, or texting early if you're delayed, tells clients their day matters. That respect shows up in reviews, renewals, and referrals.If you're ready to turn small habits into a big advantage, this conversation gives you the framework and the tools to start today. Subscribe, share this with a fellow pool pro, and leave a review to tell us which habit you'll upgrade first.We share habits from top trades that any pool pro can use to win more leads: answer fast, look sharp, write clear bids, and show up on time. Simple practices compound into trust, higher close rates, and stronger referrals.• learning from plumbers, HVAC, and landscapers• answering calls and textsSend us a textSupport the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://store.thebottomfeeder.com/Try Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y

One of the biggest benefits of selling direct is having complete control over your fans' customer experience, but even the best entrepreneurs out there sometimes find themselves facing a tricky customer service issue. In this episode, Lauren & Matt share their strategies for providing top tier support for your customers. Whether you're taking preventative measures, planning a proactive approach, or providing solutions to unexpected problems, we're here to help you help your customers. Dive Deeper

Join the Refrigeration Mentor Hub here Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses This conversation is about how to level up your customer service skills. These softer skills are rarely taught out in the field or in school, but they are critical to a successful and enjoyable career in refrigeration. This episode includes practical tips on active listening, communication, and building relationships with customers - tools which will improve both your professional and personal life, guaranteed. I'll also share details on a new customer service training program by Refrigeration Mentor.  In this episode, we cover: -Staying healthy during summer heat waves -Importance of mental health in the trades -Customer service tips -Active listening  -Enhancing communication skills -Reflecting on conversations -Building strong customer relationships Helpful Links & Resources: Reach out about Refrigeration Mentor Customer Service Training:  info@refrigerationmentor.com Episode 153: 5 Essential Tips for Great Customer Service  

In this episode, we delve into the critical importance of rapid response times for boosting business conversions, illustrated with real-life case studies. Discover how responding quickly to customer inquiries can significantly enhance your business credibility and conversion rates, demonstrated by examples from blue-collar industries. Learn why being 'born ready' and setting up efficient communication systems can make or break your business, as we share strategies adopted by market leaders and the Amazon culture. Explore how implementing quick response systems can unlock substantial financial gains and customer loyalty. Want to get in the room with us each week? Check out BlueCollarMillionaire.net and join Boardroom Elite — a mastermind built for business owners who want real strategy.

Want to boost engagement and build stronger relationships with your audience? It's all in the details! In this episode, we're diving into the power of micro-interactions—those small but mighty moments that make your brand feel more personal, engaging, and unforgettable. Learn how tiny tweaks in your social media, website, email marketing, and customer service can drive real results. Ready to take action? Let's get into it!────────────────── ⬇️ MORE THINGS, CHECK THEM OUT! ⬇️ Have questions or want to connect? Message me on Instagram. And, if you're ready to ditch the overwhelm, streamline your business, and create a brand that deeply resonates with your audience, take the next step and fill out my application form so we can chat! ⟡ My Favorite Platforms: https://www.iden.agency/tools ⟡ Subscribe to my Email List: https://iden.myflodesk.com/subscribe

Send us a textBuilding a Culture of Excellence: In-House Education and Innovation at Hello Hair Co.In this episode, Jen and Todd discuss the importance of continual education and innovation in their salon, Hello Hair Co. The conversation turns to strategies to keep their staff engaged and their services top-notch. They discuss the detailed planning and execution of their educational programs, including classes on blow-drying, hair extensions, and updos. They highlight the value of including staff in decision-making and leadership roles to foster a strong team culture. Additionally, Todd elaborates on their newsletter, 3-2-1 Pro Push, which provides business insights, stories, and challenges to keep readers and hair pros thinking critically about their practices. This episode explores how a business can continuously improve and innovate while involving and valuing its team.00:00 Introduction and Opening Remarks00:39 Personal Updates and Reflections03:01 Newsletter Insights and Business Tips10:49 Staff Development and Education Initiatives15:22 Upcoming Classes and Staff Involvement18:28 Exciting Your Staff and Clients19:58 Leveraging Staff Skills for Growth21:57 Continuous Improvement and Education25:27 Apprenticeships and One-on-One Training32:13 Providing Practical and Impactful Education34:48 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Welcome to episode 87 where I'm going to share with you my top 3 customer service tips you might want to focus on in your fashion business! | Membership | Free guides | Facebook group | Questions | Donations | Instagram | www.gitanastyling.com |  #fashionbusiness #fashionentrepreneur #fashionstartup #howtostartafashionbusiness #customerservice

How do you elevate your customer's experience? By showing them that you actually care about them, proactively engaging with them, and being aware of the perception that they have of you.In this Valentine's Day special, I share why it's important to show your clients that you love them 365 days a year.▶▶ Upgrade Your LinkedIn Profile in 10 Minutes:https://www.completegameu.com/landing-page-1-5650KEY MOMENTS(00:00:00) Accelerate Your Insurance Sales Podcast, Episode 6(00:02:40) Elevating Customer Experience in Insurance(00:06:00) Showing Your Clients You Love Them(00:10:41) Proactive Client Engagement (00:14:35) LinkedIn Profile Auditing for Your Entire TeamCONNECT WITH ANDY NEARYSubscribe and listen to the Accelerate Your Insurance Sales Podcast

In this Greatest Hits episode of Getting to Aha!, Darshan Mehta revisits his discussion with Christine Trippi, CEO at The Wise Pineapple, where she travels all over the U.S. to inspire, consult, train, and present keynote speeches based on some of the biggest ideas from her best-selling book: Yes Is the Answer: How Positivity, Passion, and Pineapples Will Transform Your Leadership and Your Life. With more than thirty-four years of experience, Christine is an award-winning hospitality leader in the industry. She's so dedicated to her work that she left her six-figure salary at the largest travel company in the world to launch The Wise Pineapple.

Building a strong, empathetic team isn't just about training—it's about connecting. In this episode, we share behind-the-scenes insights from a DealMachine team meeting. From creative approaches like using Kahoot for engagement to strategies for handling challenging customer interactions, we dive into actionable tips for training your team to excel. Tune in for lessons on fostering empathy, improving communication, and creating a collaborative culture that drives success. KEY TALKING POINTS:0:00 - Introduction2:09 - Our Kahoot Game6:48 - Recent Wins With The DealMachine Team8:18 - The New DealMachine Map9:40 - Wins From People Joining Virtually10:34 - The Investors That Came To Meet With David13:07 - Shout Outs15:07 - Wrapping Up15:23 - Outro LINKS:Instagram: David Leckohttps://www.instagram.com/dlecko Website: DealMachinehttps://www.dealmachine.com/pod Instagram: Ryan Haywoodhttps://www.instagram.com/heritage_home_investments Website: Heritage Home Investmentshttps://www.heritagehomeinvestments.com/

In this episode, I break down my answers to the 20 most-searched questions about making money on Etsy. This is a rapid fire Q+A so get your pen and paper ready to learn how to succeed as an Etsy Seller in 2024!

Welcome to the new era of Trucking For Millennials. In this episode, we had the pleasure of hosting Matt Perkins, a seasoned professional in the logistics and sales industry. We covered a wide range of topics crucial to the trucking and logistics community, focusing on the current state of freight rates, market dynamics, and the potential impact of the upcoming election on the industry. Key Discussion Points: Freight Rates and Market Conditions: Matt shared his insights on the current depressed state of the freight market, comparing it to previous downturns in 2000-2003 and 2008. We discussed the unpredictability of the market and how it has shifted from predictable waves to erratic spikes, making it challenging for brokers and carriers alike. Impact of Larger Brokerages and Trucking Companies: We explored whether larger brokerages and trucking companies are squeezing out smaller players by manipulating rates. Matt emphasized that while larger entities have significant influence, the market is still competitive, and smaller brokers can thrive with the right strategies. Role of Technology and Training: The conversation highlighted the importance of technology in leveling the playing field for smaller brokers. Matt stressed the need for good training and consistent customer service to differentiate oneself in a saturated market. Sales Strategies and Customer Relationships: Matt shared his focus on sales and the importance of leveraging networks and maintaining consistent customer interactions. We discussed the long sales cycles in the current market and the necessity of persistence and genuine care in building lasting customer relationships. Future Outlook and Election Impact: We speculated on the potential changes in the freight market post-election and whether a new administration could lead to a market uptick. The discussion also touched on the broader economic factors influencing the industry and the need for businesses to stay adaptable. Overall, this episode provided valuable insights into navigating the complexities of the freight market, the importance of technology and training, and effective sales strategies. Matt's expertise and practical advice are sure to benefit anyone in the trucking and logistics industry. Make sure to check out the video podcast on our YouTube Channel! Also don't forget to give us a follow on Instagram, Facebook, Linkedin, Tiktok, and X @PDQAmerica

One of my biggest pet peeves is seeing so many people staring at their phone all day. So that carries over when I go to a restaurant and they walk out with one of those handhelds and stare at it the entire time. I know it's not their fault but the owner needs to train their people on correctly using one of those handheld and still providing customer service. --- Send in a voice message: https://podcasters.spotify.com/pod/show/kimology411/message Support this podcast: https://podcasters.spotify.com/pod/show/kimology411/support

Welcome to the latest episode of Prime People Podcast, where we delve into the world of real estate customer service with none other than Joe Fallea, a distinguished figure renowned for his exceptional representation in real estate investment and development. In this insightful discussion, Joe shares invaluable insights and top-notch tips on providing first-class service to clients, from initial consultation to closing. As a leading professional in his community, Joe emphasizes the importance of understanding clients' needs and staying ahead of the evolving real estate industry. Tune in to gain expert advice and elevate your customer service game in real estate!#primerealestate  #RealEstate #Business #Growth #Productivity #CultureWant more IN depth learning?Listen to Prime People Podcast: https://primepeoplepodcast.buzzsprout...Get FIRST access to Exclusive PDF's, Tools, and Events: http://eepurl.com/igsZZjContent Creation Guide -    • How to Create Content (without feelin...  Learn how to Focus in a World Full of Distractions w/ this Daily Planner -    • My Daily Routine for Maximum Producti...  Get started w/ YouTube -    • YouTube Action Guide  Start your Podcast Today! - (85) 2023 Podcasting: Start Your Own Show with this Live Training Session - Secrets Revealed! - YouTubeLooking for a REAL ESTATE?Sign Up for our Monthly Newsletter to keep you at the front of the line for opportunities, off-market deals, exclusive events, and product launches: http://eepurl.com/gJG44vConnect with me here:Website: https://www.justinkonikow.com/Twitter:

Welcome back to another episode of What Thad Thinks (Not Neel). Tune into as Thad and Neel explore the depths of social media companies, censorship and customer service tips! 

While conflict is detrimental to any kind of business, it is very much normal. As a business owner, how do you handle conflicts between your managers and team members? How effective are your ways? In this episode of Making Dough Show, I will provide top tips that we apply to all of our stores which help us a lot not only on how to resolve conflict but how to even avoid it from arising at the workplace. Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Watch: 5 Restaurant Business Success Tips | How to run a Successful Restaurant https://youtu.be/lCcxPAigL7E Watch: How to motivate an introvert employee | 3 Customer Service Tips for Introverts https://youtu.be/sRGoErJWZtw Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Restaurant Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough! Want TOAST POS for your restaurant? Click this link to sign up for a DEMO today and download the Restaurant Opening Calculator and Restaurant Business Plan Template for FREE: https://www.makingdoughshow.com/toast-demo Please visit our website https://www.makingdoughshow.com/ LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://bit.ly/2sif5kX SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow FOLLOW us on Instagram: https://bit.ly/2SLRp42 CONNECT on Linked-In: https://bit.ly/2D0a3QA #business #restaurant #restaurantmanagement #restaurantmarketing #restaurantmanager #makingdoughshow

Why These 10 Customer Service Tips Make a Difference in an Insurance agency. Customer service training is a necessity to drive agency growth. In many insurance agencies, we train insurance customer service representatives on the system, carrier, and transactions. However, we miss the opportunity to train them in customer service soft skills. The reality is that it's the littlest of details that can leave an impact and impression on your clients. If you want to give WOW Customer service, it's important, you provide your team with the right training. Let's review just a few examples of how a well-trained insurance customer representative team can make a big impact! https://www.agencyperformancepartners.com/blog/10-insurance-customer-service-training-tips/ Our customer service course is launched. Get it now and start saving time: https://www.agencyperformancepartners.com/customer-service-training/

In this episode, @Tony Reed discusses the power of perseverance: how to never give up on your goals and dreams..

A business without customers will not remain a business for long. Therefore it is imperative to find ways to improve customer service if it is not currently at an acceptable level within your organization. Dale Carnegie said "The person who gets the farthest is generally the one who is willing to do and dare." In order to be competitive, a business must revolve around meeting the needs of its customers. How far is your business willing to go to provide exceptional customer service? When customers feel that their needs are a priority it inspires loyalty, and a loyal customer base is key to a company's longevity. A culture of putting customers first sets a company apart, and with many markets being saturated with the glut of competition it is important to stand apart. So How can you instill the principles of good customer service in employees? There are a couple of steps that must be followed to accomplish this goal. So, listen along as Damien discusses 6 areas that can be done to improve the customer experience?

In this episode, @Tony Reed discusses the 3 most effective ways to communicate the value of a home..

Can exceptional customer service lead to more sales?!According to research done by Salesforce, 89% of consumers are more likely to make another purchase after a positive customer service experience.Yes, friend, 89%!This goes to show that customer service is one of the most important parts of business.Great customer service:Makes people raving fans, Keeps them coming back, andEncourages them to tell their friends about your business.In this episode, I give you my top 3 tips for providing exceptional quality service to keep your customers coming back for more.Click play NOW to hear my tactical tips!I know you're here because you want to get your hands dirty. I know you want to do the best you can for your clients, and I know you want to serve them well so you can get more customers for your business.Exceptional quality service is a key tenant of making SALES for your business, and if that's your goal, I'd love to invite you to attend my upcoming FREE class, How to Create an Instagram Sales Machine! In it, you'll learn how to get sales pouring in from Instagram with my 5-part framework. Register now at https://www.jasminestar.com/sell and I'll see you then!

In this episode, @Tony Reed discusses the truth about real estate and how it will make you rich..

In this episode, @Tony Reed discusses what happens if the real estate market crashes and how to protect yourself from the damaging effects..

In this episode, @Tony Reed discusses how Real Estate doesn't have to be hard and the three things holding the average real estate agent back from success..

In this episode, @Tony Reed discusses how to make a fortune in real estate. How to make a fortune in real estate..

In this episode, @Tony Reed discusses how to create engaging small talk with customers. You may not think small talk is needed in a real estate transaction, but honestly, small talk is required in a real estate transaction because who wants to give off an awkward vibe?.

In this episode, @Tony Reed discusses how to be prepared for the housing crash. .

In this episode, @Tony Reed discusses whether real estate agents are still in demand.  .

In this episode, @Tony Reed discusses how a real estate agent should never judge customers..

In this episode, @Tony Reed discusses why you should never be afraid to shake hands with customers and how to overcome that fear..

In this episode, @Tony Reed discusses why you should never leave your employees clueless about what to do..

In this episode, @Tony Reed discusses how to sound more confident on the phone, even if you're shy..

In this episode, @Tony Reed discusses giving the best customer service..

In this episode, @Tony Reed discusses why you should never take customers through hell just for compensation. Great business tips..

In this episode, @Tony Reed discusses the 4 most crucial customer service skills, according to data..

Want to know how to improve your customer service? We listened to 100 calls to find 5 roofing customer service tips you can use with your business.Join Sydnee Olsen and Tim Brown on the Hook Better Leads podcast to learn more!https://hookagency.com/

In this episode, @Tony Reed discusses how to respond when an angry customer is screaming at you..

In this episode, @Tony Reed discusses why it's never a good idea to tell customers {"Anything"} just to shut them up..

In this episode, @Tony Reed discusses how to be prepared for customers when doing a real estate deal. Are you "prepared"? tips for real estate agents to get more customers..

How to connect with your Clients, Donors, Board, and Staff... For the first five years of our business, all sales came from word of mouth! Why? Because customer service is a non-negotiable when I am being serviced and when I am servicing others. It seems like customer service is slowly creeping into the extinction category and today I give tips on how you can use this to your advantage in growing a thriving nonprofit or service-based business. I'm going to give you my exact recipe that drives customers back for services we don't even offer. This not only works for clients but it also works for all humans, donors, board members, social media followers, and staff. If your business involves people! This is for you! If you're looking to take your service-based business to the next level, we have set up over 4000 businesses and Nonprofits and received over $11 million dollars in funding. Email me to see if our 4 Pillars to Funding coaching program can work for your organization. https://www.clarkandclark.org

Season 01 / Episode 01 Stevens Roundtable - David Drew - Driver Technology Stevens Operations - Sam Freni - Vice President of Operations Driver Safety - William Tallent - Director of Safety and Training Stevens Feature Family Member - Rachel Kershner - Director of Customer Service Tips of Driver Success - Herbert Floyd - Circle of Service Health & Fitness Tips for Drivers - Bob Perry  Stories from the Road - Pinky  Tip of the Stevens Cap - Royford Burris For questions on whether you meet our driver qualifications, please call our Recruiting Department at 1-800- 333-8595 or visit: https://www.stevenstransport.com/drivers/ If you would like to share YOUR tips for driver success or some of your interesting stories from the road, please contact your host Tim Cicciarelli at tim@inboundpodcasting.com https://www.inbounddigitalmediaagency.com/inbound-podcasting      

As we are in the midst of the COVID-19 pandemic, our thoughts tend to be scattered, and we are having to re-evaluate our priorities. As a roofing contractor, you have probably experienced this. While your business is important to you, it can be hard to devote mental energy to ways to sustain it; much less improve it. But don't fool yourself – even in this time of crisis your business can grow and thrive. It may not seem like it, but the pandemic is affording business owners the opportunity to showcase outstanding customer service. We work with roofing contractors every day. We have seen the value of great customer service during these times and what it can do for a business now and in the future. As we are taking precautions to safeguard ourselves, our families, and our businesses, take some time to consider customer service in the here and now. Doing so will help your business not only survive during these times but thrive. Here at Roofing Webmasters, we are here for you every step of the way. If you are ready and willing to utilize this crisis as an opportunity to demonstrate value to your customers, then read our customer service tips. Let People Know If you are running your business during these times, it would be extremely helpful for existing and potential clients alike if they knew that you intend to take the necessary precautions to keep them safe. In this time, the last thing anyone wants is to have a bunch of roofers on their property who are coughing and possibly spreading the novel Coronavirus. So the first step you should take towards maintaining a high level of customer service during this pandemic is letting your customers know that you will take the necessary steps to keep them safe. Update your website to reflect the safety practices you and your crews will be implementing, let people know when they call, and ask about your services and you can even send emails to your current customers updating them on your safety policy. Follow Through It's one thing to say that you will keep your customers and team safe, it's quite another to actually follow through. The first concern on everyone's mind as they venture into the public or have people come to their homes or businesses is face masks. Make sure you and your team have plenty of face masks when they are on the job. You can also let your customers know that you will be mainly outside and that if you need anything, you will simply knock on the door. Physical distance is important so try not to be too “in your face” when you are speaking to a customer in person. While that may be your normal style, it will make your customers wary and unlikely to use your services again in the future. Modernize your Communications Your customers will appreciate your efforts to limit physical contact. If you don't have to physically be on the job site, try not to be. Instead, try to communicate with your customers over the phone or, if the situation calls for visual aids, reach out to them over Zoom, FaceTime, or other video chat apps. As a roofer, it may be hard to let your customers know what needs to be done over the phone so these video chat apps can be beneficial to get on the same page as your customers. Keep Things Basic This one may be hard since almost everyone is feeling the effects of the economic crunch. But if all possible, try to limit the number of workers you have on a job site to those that the job actually needs. People may get uneasy if they see a big crew on their property unless the job really necessitates such a workforce. By keeping your team scant, you are showing the customer that you care about their safety and health. Reach out Online Just because we are social distancing during this time doesn't mean that we can't interact with our customer base. Now is a great time to respond to all those comments left by customers on your social media page and reply to some of your reviews. Replying to reviews is a great way to show your customers that you care about their interaction with your company and you don't need to put theirs or your health at risk to do so. Responding to social media posts is also a great way to engage customers and develop a rapport with them. Show Empathy And as it is eloquently explained in this Forbes article, people are frustrated these days. Not only is the looming virus stressful but services are down or really slow all over the place. Show your customers that you understand their frustration and that you are doing everything in your power to help them. Reach out to them in an email, call them on the phone or simply post a message on your website and social media page acknowledging the frustration that many customers may be feeling and assuring them that you are working to fill their roofing needs. Customer Service Tips for the Future All the customer service tips we have laid out here sound like they are for the here and now – and they are. But all of these tactics revolve around considering the thoughts, concerns, and feelings of your customers – an approach that any successful roofing contractor must adopt.  The above customer service tips will surely help your customers trust you during the pandemic, but they will remember the thoughtful service you provided at this time. And they will be that much more likely to continue with your roofing services when things get back to normal.  For more help with your roofing contractor business, please feel free to reach out to us here at Roofing Webmasters.  The post Showcasing Great Customer Service During Coronavirus appeared first on Roofing Webmasters.

Episode #6 of Russ Talks finds Russ Harrington back in Chattanooga, TN, to discuss the lost art of Customer Service. If you've listened to his other episodes, you've heard Russ mention it several times. This time Russ dives into some specifics . . . including the food that Reba requests for her day at the studio. And if you haven't yet heard, Russ will be teaching this year at THE TEXAS SCHOOL OF PROFESSIONAL PHOTOGRAPHY! Block off the dates on your calendar now--APRIL 24-29, 2016. Registration opens at PRECISELY 11:00 pm Central Time, January 3, 2016. Be ready to register at that very moment, before the class fills up. And how about you take a walk with Russ, Bill, Mike Hanline of WHCC, and a group of other walkers this January? PPA Charities is hosting the Super Heroes for Smiles 5K, January 10, 2016, in lovely downtown Atlanta, GA. Register for your place in the "race" (a "race" for others . . . we'll be walking) and your entry supports the work of Operation Smile and also Dando Amor. And if you're not going to be in Atlanta for Imaging USA (and the 5K), you can still be a virtual runner! Click HERE to learn more. Speaking of Customer Service: You hear me mention the interview with Tim & Bev Walden--find those episodes HERE and HERE. How about the Behind-the-Scenes book that Russ has just published? Or how do you get Russ to your studio for a day?! Click the logo below. Finally--have you wondered about the band that sings Russ' really cool intro and outro? They're The Crevulators. Click HERE to hear more of their work.