Difrent

The interoperability conversation continues in this episode as Randal is joined by Rachel Murphy, Hassan Chaudhury, and Professor Sultan Muhmud. Listen as they discuss interoperability, renegade Trusts, and what organisations are looking for on an international level. 02:20 Interoperability challenges within the NHS over the years 04:40 What it looks like at a local level 07:40 Countries with similar issues and those we could learn from 11:15 The fundamental first step to ensure we are improving interoperability across systems 17:20 Hassan's work in the Department for Internation Trade 23:25 Successful innovations with interoperability Read Tech debt hangover: a tsunami of point solutions and interoperability challenges -------------------------------------------------------------------------------------------------------------------------- Recorded by Difrent's CEO, Rachel Murphy, and Head of Growth Randal Whitmore, Hassan Chaudhury, and Professor Sultan Mahmud Edited by Jo Brown Difrent's Twitter @BeDifrent Difrent's LinkedIn Difrent Group Difrent's YouTube Difrent -------------------------------------------------------------------------------------------------------------------------- Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

Rachel Murphy and Randal talk about Rachel's days on NHS Digital's Empower the person programme. Including point solutions and Rachel's favourite subject, interoperability. 00:55 Rachel's role within the programme 05:50 How long the NHS Digital role lasted 10:29 How you get started with a programme of this size and delivering outcomes 13:35 The first big win for Rachel during the programme 14:50 Memorable challenges and overcoming them 22:10 The pandemic and point solutions 22:50 Things to consider when undertaking such a programme ---------------------------------------------------------------------------------------------------------- Recorded by Difrent's CEO, Rachel Murphy, and Head of Growth Randal Whitmore Edited by Jo Brown Difrent difrent.co.uk Twitter twitter.com/bedifrent LinkedIn linkedin.com/company/18343613 ---------------------------------------------------------------------------------------------------------- Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

Everyone has been through quite a lot this year, For Difrent, it has seen an acquisition by The Panoply Group. Jo sat down with Rach and Neal (Panoply) to chat about 2020, what's been learned in 2020 from the good and the bad to hope in 2021. 02:03 What has gone well 06:30 Handling a business during a pandemic 08:53 What didn't go so well in 2020 10:40 What has been hindered by the pandemic 13:40 The differences between buying face to face and remotely 17:50 What's to come in 2021 29:06 What does 2021 hold for Difrent and Panoply Recorded by Difrent's CEO, Rachel Murphy, and The Panoply Group Founder, Neal Gandhi Recorded and edited by Jo Brown Difrent difrent.co.uk Twitter twitter.com/bedifrent LinkedIn linkedin.com/company/18343613 ---------------------------------------------------------------------------------------------------------- Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

With Covid-19 still front and centre across the globe, diversity hasn't been far behind. This pandemic has shone an even harsher light on the inequalities people are facing on a daily basis that can't be ignored any longer. From social mobility, gaps in representation, to accessibility, we pose the question: are we getting the basics right? Enjoy the conversation as we engage with our panellists, Rachel Murphy, Nadira Hussain, and Dr Sam Shah and their take on the state of play and where to go with it all. This continues not to be one-sided though, watch our panellists and take the opportunity to ask them your questions via social media! 00:00:40 Panel introductions 00:04:48 Diversity: can it be ignored any longer? 00:10:45 Diversity: why can't we get the basics right? 00:24:54 Diversity: is it just too complicated right now? 00:32:11 Q&A Read Are we getting the basics right? Watch Difrent Talks: Diversity - are we getting the basics right? Difrent difrent.co.uk Twitter twitter.com/bedifrent LinkedIn linkedin.com/company/18343613 ---------------------------------------------------------------------------------------------------------- Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

Teams across Healthcare organisations are increasingly leaning into technology to help them deliver services, often at scale and with pace, that will have a positive impact on the lives of patients, clinical staff, and citizens. But, the question is, how do you mobilise and lead a high-performing digital delivery team, especially during a pandemic, where ‘remote-first’ is fundamental and digital services are paramount to service users? Listen as we engage with our panellists, Rita Brockless, Dr Sandeep Bansal, and Difrent’s Daniel Leakey and their wealth and breadth of experience in building high-performing delivery teams in Healthcare. This wasn't one-sided though, listen to our audience put questions to our panellists. 00:00:50 Panel introductions 00:02:36 How do you bring your teams together for maximum success? 00:11:03 What are the barriers that prevent teams from high-performing? 00:17:46 [Covid9] What are the things we can positively do? 00:26:54 Q&A Read Building high-performing digital delivery teams Watch Difrent Talks: Building high-performing digital delivery teams Difrent difrent.co.uk Twitter twitter.com/bedifrent LinkedIn linkedin.com/company/18343613 ---------------------------------------------------------------------------------------------------------- Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

Take a listen to our User Researcher's, Merissa Brown, Erin Grey, and Steven Palmer as they talk to Randal Whitmore about what it's like to conduct User Research during a lockdown while working on the NHS Jobs platform. Hear about the inevitable tech woes that become part and parcel of the experience as well as asking the big question - has User Research helped in delivering on the project? 01:06 Organisations we’re working with but is it more about the candidates? 04:00 What are the problems we are trying to save and the vision of the project? 07:35 Is this project saving money going forward? Is the process the same for every organisation? 09:00 How has User Research helped in delivering this project? 14:44 What are the User activities that you carry out for projects like this? 25:10 How much in-person UR did you do pre-Covid and what does that look like now? 31:12 Key challenges of remote testing (Hawthorne effect) 37:07 What’s been the most surprising finding? Read Remote user research: our team's lockdown experiences Difrent difrent.co.uk Twitter twitter.com/bedifrent LinkedIn linkedin.com/company/18343613 ---------------------------------------------------------------------------------------------------------- Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

Diary of a CEO: July to September 2020 Listen as Rachel updates on the crazy last few months and gets honest about what an acquisition really entails! What went well? 01:20 A scientific approach to bidding and remote pitching 03:43 Difrent’s acquisition by The Panoply Group 07:04 Face-to-face meetings with staff and clients 08:15 Watching Nic Carney and Merissa Brown at the Socitm graduation and Rachel’s relationship with Socitm’s, Nadira Hussain What hasn’t gone well? 09:40 The pandemic rages on and thoughts on building award-winning Home Testing service 10:40 Personal challenges with family members passing from Covid19 and illnesses To donate to Rachel’s fundraising for cancer treatment in the USA click this link 13:55 Difrent’s Founder, Steve Dhillon, left the company Focus for the next three months 15:18 Moving out of London after 20 years 16:00 Hiring permanent talent for Difrent and building relationships within The Panoply Group 16:45 NHS Jobs going live and new projects and new clients 17:30 Speaking events including joining Matt Hancock at GovTechSummit, MOD, how it's all about people talking to people, and managing energy 22:10 Summing up the next few months Twitter Rachel Murphy LinkedIn Rachel Murphy Difrent difrent.co.uk Twitter twitter.com/bedifrent LinkedIn linkedin.com/company/18343613 ---------------------------------------------------------------------------------------------------------- Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

We're back and the world has definitely changed! In our first episode of 2020, Rachel Murphy sits down to chat with Randal Whitmore, Jay Heal, and Andrew Larcombe who were part of a team launching an NHSX service during the early lockdown stages of Covid-19. The delivery was completed in just a month, an incredibly short amount of time for a national service to go live. Read Fighting COVID-19 with NHSX, getting key workers back to the frontline in 8 days Watch Difrent Talks: Delivering national COVID-19 response services in 8 days Difrent difrent.co.uk Twitter twitter.com/bedifrent LinkedIn linkedin.com/company/18343613 ---------------------------------------------------------------------------------------------------------- Music: I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque

Difrent has gone from strength to strength and much growth has happened throughout the year. Jo sat down with Rach and Steve to chat about Difrent in 2019, the successes and learnings, and the aims for 2020. Ultimately, will they be able to sum up this year and the next in three words? • Highlights of the year • Rach stepping back from the business for medical reasons • What it was like for Steve to lose Rach as a teammate • What has been learnt in 2019 • Where Difrent finishes this year and is it where they want to be • Visions for Difrent in 2020 • Where #TechForGood stands for 2020 • Summing up 2019 and 2020 Recorded by Rachel Murphy — Difrent CEO @rachel0404 and Steve Dhillon - Difrent Founder @steveDhillon Recorded and edited by Jo Brown - Difrent Marketing Manager @jojojoeyjb

Rachel Murphy attended and spoke at Silicon Slopes in Utah on the 31st of February. She spoke about her history of coming up through the old school business way to the new ways of startup. She also talks about the work Difrent have done over the last twelve months. Song: Fredji - Flying High (Vlog No Copyright Music) Music provided by Vlog No Copyright Music. Video Link: https://youtu.be/ueOi5slIU2E

Welcome back to Rachel's CEO Diary, days 80-120. We jump straight into what's been going on over the last 40 days including: What's gone well Opening up NHS BSA with Overseas NHS Jobs private BETA with a shout out to Scott Smith for the open show and tell as part of NHS Digital's Service Manual. A number of key hires to help us bolster our senior capability Not so well Frameworks drying up Hiring into perm gaps - Delivery Director/Change Director going on the slow Decision making as a business Engagement across the business Hard decisions Questions Rachel's been asking herself How am I feeling having worked here for 23 months What's next Change/Transformation Eye surgery Song: Fredji - Flying High (Vlog No Copyright Music) Music provided by Vlog No Copyright Music. Video Link: https://youtu.be/ueOi5slIU2E

Rachel Murphy attended and spoke at a DataTalks event in London on the 27th of June. She spoke about data and how spanning her 20 year career, it has informed every transformation she's been a part of. Here's the video too https://youtu.be/fCuvErvILXw.

Welcome to Rachel's latest instalment of Diary of a CEO, part2 To keep it punchy, we broke it up into two parts. Listen to Rach talk all the things that haven't gone well in her last 40 days and what's coming up for the next 40 days: Getting personal Discovery work and the learning curves Leaders Director continues Strategic partnerships are a must Progressing NHSX conversations Jumping into public speaking Mentoring and being mentored Strategy implementation continues London Tech week and our own events Our Business development manager's dare

Welcome to Rachel's latest instalment of Diary of a CEO. To keep it punchy, we broke it up into two parts. Listen to Rach talk all the things that have gone well in her last 40 days: GDS assessment passed for NHS Jobs Good engagement with NHSX team Next phase for British Psychological Society Advisory Board announcement International Women's Day presentation Implemented Slack Getting approached by people wanting to work for us Bringing help in to QA our bidding approach and refine how we do this going forward Thought leadership - the future is multi-vendor delivery led to booking Digitech19 with Emilia Cedeno Strategy rolled out and shared across business Attending the book launch for Carruthers and Jackson and the press roundtable Won our first award