HabChat

There are many components to having an engaged and high-functioning team. Of these, two of the most critical are (a) ongoing training and (b) effective and trustworthy branch managers, which means it is especially important for managers to receive continuing education. Whether your branch managers are getting a refresher on conducting the 8-Step Sales Process or learning new principles in leading and motivating teams, this ongoing training plays an enormous role in driving the overall success of your financial institution.  Join Patrick and Susan as they speak with Haberfeld's Rachael Houghton (Executive Consultant & Director of eLearning and Special Programs) about the necessity of ongoing training. You'll also hear from Rachael about this year's Manager Academy (Sep. 30 to Oct. 2 in Omaha) and what your branch managers can expect to take away from this event. Want to learn more about Manager Academy? Visit haberfeld.com/manager-academy or email Rachael at rhoughton@haberfeld.com.

Let's face it: It can be difficult to share a new idea with your superiors. This difficulty can stem from fear of judgment, insecurity about your idea's worth, lack of confidence in presenting your ideas effectively, or any number of other places. However hard it can be, sharing ideas is also vital. The fact is, we can't always expect our leaders to be the ones with great ideas or all the answers; everyone needs to chip in. The doors of communication should be wide open, with leaders actively encouraging new ideas and employees feeling totally comfortable in sharing them. At Haberfeld, we have a history of free-flowing ideas among and across every level of our organization, and it has produced some truly extraordinary results. In this episode, Join Patrick and Susan as they speak with Dr. Sean Payant (Chief Strategy Officer) about the importance of sharing new ideas—and how you can build an idea-sharing culture at your institution.

Think about the last time you made a major decision; perhaps moving, changing jobs, buying a new car, planning a vacation, or any number of other significant life choices. How much information did you collect prior to making that decision? Whether you gathered a lot of information or a little, collecting at least some data is key to making a choice you're happy with. When a Financial Institution is in the position of having to make a big decision, the right data can offer a very clear and unbiased picture of what's going on. In fact, having the right data (and knowing what to do with it) can play a huge part your FI's success… which is where the Haberfeld Data Team comes into play. In this episode of HabChat, Patrick and Susan discuss the importance of data and its crucial role in your FI's success. Listen in as David Sovey (Chief Information and Data Officer) and Brett Dangler (Vice President, Business Intelligence) tell us why Data truly is #1!

According to a May 2023 Gallup survey, fully engaged customers represent a 23% premium share of wallet, profitability, revenue, and relationship growth over the average customer. In other words, we shouldn't just be opening new checking accounts and hoping for the best. Fully engaging with new customers after they've left the branch is just as important as clearly asking for their business at the start of the process, which means we must have an onboarding plan!  This is precisely why Haberfeld recently unveiled a new product called Fisionary™ designed to help institutions like yours successfully onboard your new checking customers. In this episode of HabChat, you'll hear Patrick and Susan's conversation with Robb Rempel (Haberfeld Executive Vice President) on Fisionary™ and how Haberfeld can help you fully onboard and engage new customers for the long-term.

Have you had the good fortune to attend Haberfeld Symposium? If not, you really should consider attending. I mean, not only do you get the opportunity to see your favorite Haberfeld employee-owners and connect with our AMAZING clients, but you also get to witness the unveiling of the Haberfeld Report! The Haberfeld Report is a time-honored annual tradition that offers a look behind the curtain of what Haberfeld is up to along with the trends we're seeing in the community banking space. In this episode of HabChat, your charming hosts Patrick and Susan speak with Achim Griesel (President of Haberfeld) to unpack some of the highlights in the Haberfeld Report from Symposium 2024 in San Antonio!

Imagine for a moment: After making yourself thoroughly indispensable within your institution, you are promoted to a management role. Congratulations! You did it! You've worked hard for years and mastered every aspect of your job, and this promotion is very well-deserved. But, once you step into your role, you quickly realize that you are quite unprepared to lead others. You may even feel like you're just making it up as you go. Well, you're not alone! In fact, this is something most first-time managers experience. Most companies are excellent at training people to handle the operational aspects of the job, but those same companies often place little (to no) focus on the human aspect of leadership. So, what are we to do about it?In this episode of HabChat, join hosts Patrick and Susan as they discuss this vital leadership issue with Rob Bennetts (Haberfeld Senior Consultant & Director of Cultivate). Tune in today to learn why managers aren't there to tell people what to do; they're there to help people grow. You'll also learn how Haberfeld can help grow your team's leadership through our Cultivate platform.

Whether we're seeking personal, professional, or institutional growth, getting there will always be a journey. A financial institution's journey will involve many factors, but some of the highest drivers for deposit growth relate to having compelling products and a strong culture that promotes innovation. Mid Oregon Credit Union is one such institution, and they've seen tremendous growth in their partnership with Haberfeld. This is due in no small part to Mid Oregon's President and CEO, Kevin Cole, who has been a staunch advocate and guiding light on their path to success. Join Patrick and Susan as they talk to Kevin about Mid Oregon's impressive growth in a conversation that touches on compelling products, strong culture, and how some of the smallest things make the biggest difference.  

Imagine: You have been leading your financial institution for decades, and you're immensely proud that you've helped it grow in almost every way. Now, as you reflect on 30-plus years of hard work, struggles, wins, and relationships, you realize it's time to take a step back and enjoy the fruits of your labor. But what does that look like, exactly? How do you slowly step away, and who is going to lead the institution when you do? Once you've identified your institution's next leader, how do you plan a successful handoff? These are the same questions David Furnace (Executive Vice Chairman and former CEO of Haberfeld) had when it was time to hand over the reins to Ben O'Neill (new CEO of Haberfeld).Join Patrick and Susan as they talk with David and Ben about the process and timeline of succession planning, and how the two worked together for an effective and timely passing of the torch. 

We'd say the battle for deposits is heating up, but in truth, it's already red-hot. With every financial institution in America doing everything they can to attract new deposit customers, it's crucial for your institution to have a solid strategy and an account lineup to match. For years, Haberfeld has preached the Free Account, and it's still absolutely critical. But, what if we told you there's an account that can offer your customers wonderful value AND increase your institution's noninterest income?  Join Patrick and Susan as they discuss the Benefits Checking account with Haberfeld President Achim Griesel and Jenny Wofford, SVP and CSO of Pinnacle Bank in Georgia! Listen in as they break down why Benefits Checking will truly benefit your institution as well as your customers!

Imagine for a moment that you're starting up a bank or credit union. You already know the type of culture you want to build, the community you want to support, and even the products you want to provide. Now, you just need to figure out how to get people in the door to open an account. Shouldn't be too hard, right? Just put up a sign, run a few ads in the local paper, and maybe go door to door. And it will work… but only a little, and not in the long-term. The main issue here is that we need to be painstakingly deliberate in how we attract people to our institution and develop these relationship. This is where Haberfeld's HPG™ Strategy comes in.For more than 35 years, Haberfeld has assisted financial institutions in running highly successful marketing campaigns, from messaging to design to audience to so much more. In this episode, join Patrick and Susan for a discussion with Haberfeld marketing experts Joe McWilliams and Cory Kibler on how the Haberfeld team helps our clients attract as many new customers as possible.

It's safe to say that every financial institution wants to grow. Well, growth isn't something that happens overnight; it happens when one is consistently working towards it. This is where the Haberfeld HPG™ strategy comes in, but does it really work? The short answer is YES! Not only does it work, but there are countless advocates for this strategy. One of those advocates is Doug Carey who is a former Executive VP for West Gate Bank in Lincoln, NE. His experience, leadership, and humility helped West Gate Bank grow from 5 to 10 neighborhood branches in 15 years. Join Patrick and Susan as they chat with Doug Carey and Dr. Sean Payant to discover how Doug championed the HPG™ strategy over a long period of time.

Let's face it: We've all had a leader that we never trusted, didn't get along with, or weren't supported by. The way the world works today, it's crucial to have leaders in our organizations that build trust, inspire others, and promote growth. Join Patrick and Susan as they speak with Haberfeld's Ben O'Neill and Ned Pauley about leadership's true role in your FI's growth. Here, Ben and Ned also offer their perspective on the best ways to help your leaders grow.Books MentionedServant Leadership by Robert K. Greenleaf https://www.amazon.com/Servant-Leadership-Legitimate-Greatness-Anniversary/dp/0809105543Good to Great by Jim Collinshttps://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1672347211&sr=8-1 

Take control of your financial institution and have sustainable growth for years to come. Habchat offers an in-depth look at how the Haberfeld strategy works. Join Patrick Reese and Susan Kubert as they talk with industry leaders, Haberfeld experts, and current Haberfeld clients. Listen in as we discuss the proven strategy that will help grow core deposits and set your financial institution up for long-term growth.