Local Business Heroes Podcast

Welcome to another episode of the Local Business Heroes Podcast. I'm your host, Jase Kraft and today I have someone with me with over 3 decades of experience. She delivers top-notch customer service and is a staple in the community. We talk about employee management, keeping the work fun, and how to balance time and work. This my conversation with Tami Lien from Stride Rite Sioux Falls. Tami's Information: Facebook: https://www.facebook.com/strideritesf Phone: (605) 362-7728 Jase's Information: Website: http://jasekraft.com/ (http://jasekraft.com) Facebook: http://www.fb.com/jasekraft (www.fb.com/jasekraft) Instagram: http://www.instagram.com/jaecheese (www.instagram.com/jaecheese) LinkedIn: http://www.linkedin.com/jase-kraft (www.linkedin.com/jase-kraft)

Today I'm chatting with Greg Geiske from Greg & Larae Photography. He's a local photographer in Sioux Falls who got his start in weddings and has since moved into commercial photography and videography. We talk about some new technology that will be impacting the local business space as well as how he is creating impact beyond himself and cultivating creativity. Greg's Information: Photography Website http://www.myrealitypro.com (My Reality Pro Website) Jase's Information: Website: http://jasekraft.com/ (http://jasekraft.com) Facebook: http://www.fb.com/jasekraft (www.fb.com/jasekraft) Instagram: http://www.instagram.com/jaecheese (www.instagram.com/jaecheese) LinkedIn: http://www.linkedin.com/jase-kraft (www.linkedin.com/jase-kraft)

In this episode, I interview 2010 Business Week's top 25 under 25 entrepreneurs, the founder of 9 clouds and Lemonly - A company that is creating clarity in the world through infographics and much much more. John Meyer has a ton of wisdom and experience he is going to share with us to help you run your business just a little better. We talk about clarifying your message both to the outside world and internally to your employees! John's Information: Twitter: https://twitter.com/johntmeyer (https://twitter.com/johntmeyer) Lemonly: http://www.lemonly.com (www.lemonly.com) Lead More Podcast: https://www.buzzsprout.com/1140509 (https://www.buzzsprout.com/1140509) Lead More Community: https://medium.com/@johntmeyer/are-you-ready-to-lead-introducing-the-leadmore-community-75a5fca031c2 (Click Here) Jase's Information: Website: http://jasekraft.com/ (http://jasekraft.com) Facebook: http://www.fb.com/jasekraft (www.fb.com/jasekraft) Instagram: http://www.instagram.com/jaecheese (www.instagram.com/jaecheese) LinkedIn: http://www.linkedin.com/jase-kraft (www.linkedin.com/jase-kraft) Music by Bensound

"Before I did it, it looked like a mountain. Looking back now, it looks more like a molehill." - Pete Kleinjan Owner of Tiger29, an SEO agency in Sioux Falls, SD. In this episode we talk about how fear plays a role in the growth and decision making of a business. It can hide in many forms including perfectionism. We talk about what to look for when developing processes and about always doing the right thing! Listen in to learn from one of the most respected SEO guys in Sioux Falls. Pete's Information: Website: https://www.tiger29.com/ (https://www.tiger29.com/) Jase's Information: Website: http://jasekraft.com (http://jasekraft.com) Facebook: http://www.fb.com/jasekraft (www.fb.com/jasekraft) Instagram: http://www.instagram.com/jaecheese (www.instagram.com/jaecheese) LinkedIn: http://www.linkedin.com/jase-kraft (www.linkedin.com/jase-kraft) Music by bensound

In this episode I interview Derek Haffner the owner of Green 4ver and Fully Promoted. He has great insight as to the true key to unlocking endless sales for your organization and how to identify the find people to bring into your organization. Listen in to become wiser! Derek's information: Websites: Fully Promoted:https://fullypromoted.com/locations/sioux-falls-sd/ (https://fullypromoted.com/locations/sioux-falls-sd/) Green 4ver: http://www.green4everinc.com/ (http://www.green4everinc.com/) Facebook: Fully Promoted: https://www.facebook.com/FullypromotedSF/ (https://www.facebook.com/FullypromotedSF/) Green 4ver: https://www.facebook.com/green4everinc/ (https://www.facebook.com/green4everinc/) Jase's Information: Website: https://www.jasekraft.com/ (https://www.jasekraft.com/) Facebook: https://www.facebook.com/jasekraft/ (https://www.facebook.com/jasekraft/) Linked In: https://www.linkedin.com/in/jase-kraft/ (https://www.linkedin.com/in/jase-kraft/) Instagram: https://www.instagram.com/jaecheese/ (https://www.instagram.com/jaecheese/)

In this episode I chat with Brendan Harberts with Harberts Media and how he turned his side hustle into a full hustle. This episode is packed with wisdom including how to better network and get other to fall in love with what you are doing. Brendan's Information: Website: http://www.harbertsmedia.com (http://www.harbertsmedia.com) Facebook: https://www.facebook.com/harbertsmedia/ (https://www.facebook.com/harbertsmedia/) Jase's Information Website:http://jasekraft.com ( www.jasekraft.com) Facebook: http://www.facebook.com/jasekraft (www.facebook.com/jasekraft) Email: jase.kraft@thryv.com Music by Bensound

My conversation with Collin DeWitt, owner of Kinesio Care Center, reveals how to handle knowing your vision, and not knowing the steps to get there, finding the right kind of networking group, and 1 killer tip on how to make your marketing more effective. Collin's Information: Website: http://kinesiocarecenter.com/ (www.kinesiocarecenter.com) Jase's Information: Website: http://www.jasekraft.com/ (www.jasekraft.com) Email: jase.kraft@thryv.com Music by bensound

In my conversation with Maggie Pearson, we chat about imposter syndrome, mentorship, and outsourcing.  Maggie's Information:  Website: http://www.tenaciousdogtraining.com Phone: 605-368-1885 Jase's Information:  Website: http://jasekraft.com Email: jase.kraft@thryv.com Music by Bensound

In this episode, I explain what changes are going to be made in the coming weeks.  Jase's Information: website: www.jasekraft.com email: jase.kraft@thryv.com

A unique episode where Jase recaps his last 12 episodes and points our a similarity between all the guests' superpower. He calls it the Trinity of Business. Tune in to hear what that means Jase's Info: Website: http://jasekraft.com (www.jasekraft.com) Facebook Group: http://www.fb.com/groups/businessonpurpose1 (www.fb.com/groups/businessonpurpose1) Email: jase.kraft@thryv.com

In this episode Chad Phillips and I talk about how to see and understand trends in your industry before they happen and how to overcome self doubt. It's not what you think. Listen in to find out more! Chad Phillips Info: website:http://www.chadphillipsphotography.com/ (http://www.chadphillipsphotography.com/) Jase Kraft's Info: website: http://www.jasekraft.com/ (http://www.jasekraft.com/) Music by bensound

In this episode, Justin Shatto, the Owner of The Diamond Room, and I discuss the importance of getting to know the customer and how to determine what they really want from you.  Justin's Info:  Website: www.thediamondroom.com Jase's Info: Website: www.jasekraft.com Facebook: www.facebook.com/jasekraft Music by bensound.com

Steve Vollmer with Vollmer Leadership Coaching and I discuss what it takes to create a business that excels in both Profit and Impact. Steve lays out his framework to help any business owner struggling with either of these issues. He comes from a unique background and has a great story to share! Listen to learn and be inspired! Steve's Information: Website: https://vollmerleadershipcoaching.com/ (https://vollmerleadershipcoaching.com/) Facebook: https://www.facebook.com/vollmerleadership/ (https://www.facebook.com/vollmerleadership/) Jase's Information: Website: http://www.jasekraft.com (www.jasekraft.com) Facebook: http://www.facebook.com/jasekraft (www.facebook.com/jasekraft) Email: jase.kraft@thryv.com Books Mentioned:  Wisdom of the Enneagram - Don Richard Riso  The Road Back to You - Ian Morgan Cron and Suzanne Stabile Scary Close - Donald Millard Music by bensound.com  

In this Episode, Chris Jacobson and I explore the concepts of vision building and goal setting in business. We touch on the perspective of success and how to use big picture goals to set yourself up for success. Listen to our conversation! Chris's Information: Website: http://vision-insurance-group.com/ (http://vision-insurance-group.com/) Facebook: http://facebook.com/visioninsurancegroup (facebook.com/VisionInsuranceGroup ) Email: info@vision-insurance-group.com Jase's Information: Website: http://jasekraft.com (www.jasekraft.com) Facebook: http://facebook.com/jasekraft (www.fb.com/jasekraft) Email: jase.kraft@thryv.com Text: 605-770-7731

In this episode, I interview the one and only Lindsay Harris! She is a master of processes and shares some awesome insight on how she develops sound processes that work! She also is a master communicator which helps in multiple facets of her business and she gives some very actionable advice on how to explain complex topics in a simple way that your audience/customer/employee will understand! Lindsay's Info: Website:https://harrislawtrust.com/ (https://harrislawtrust.com/) Facebook: https://www.facebook.com/HarrisLawTrust/ (https://www.facebook.com/HarrisLawTrust/) Office #:https://www.google.com/search?q=harris+law+and+trust+sioux+falls&rlz=1C1CHBF_enUS794US795&oq=harris+law+&aqs=chrome.4.69i57j0l7.9009j0j4&sourceid=chrome&ie=UTF-8# ((605) 777-1772) Jase's Information: Facebook: http://www.facebook.com/jasekraft (www.facebook.com/jasekraft/) Website: https://jasekraft.com/%20 (https://jasekraft.com/) Text/call: 605-770-773 Email: jase.kraft@thryv.com   music by www.bensound.com

In this episode, I interview Shari Gannon, the owner of Krave Branding. She is a master at connecting with customers and partners and shares her wisdom on how she is able to leverage her relationship skills to build a business of her dreams. We talk about relationship building and structuring a company to fit your lifestyle.  Shari's Information:  Email: hello@kravebranding.com Website: https://kravebranding.com/ (https://kravebranding.com/)   Jase's Information: Facebook: http://www.facebook.com/jasekraft (www.facebook.com/jasekraft/) Website: https://jasekraft.com/%20 (https://jasekraft.com/) Text/call: 605-770-7731 Email: jase.kraft@thryv.com   music by www.bensound.com

In this episode, I chat with Business Broker, Bryan Mulder about what it takes to sell a business  Bryan shares sound advice on: ✔️How long it takes to sell your business ✔️When and why you should consult a business broker ✔️The #1 reason why your business won't get top dollar ✔️How to set your business up to be sold for the Highest Possible Dollar Bryan's Information: Text/Call: 712-541-2128 Email: b.mulder@murphybusiness.com Jase's Information: Facebook: http://www.facebook.com/jasekraft (www.facebook.com/jasekraft/) Website: https://jasekraft.com/ (https://jasekraft.com/) Text/call: 605-770-7731 Email: jase.kraft@thryv.com music by www.bensound.

In this episode, I interview the winner of the 2019 SBA Young Entrepreneur of the Year, Matt Beukelman. He is the owner of Rapid Fitness and has an amazing story of how he got to where is he now. We talk about risk vs reward, finding the need in the market, and more. Tune in to learn from a wise young mind. Matt's Information: Website: https://dellrapidfitness.com/ (https://dellrapidfitness.com/) Website: https://rapidfitnessonline.com/ (https://rapidfitnessonline.com/) Facebook: https://www.facebook.com/DellRapidFitness/ (https://www.facebook.com/DellRapidFitness/) Phone: (605) 428-3899 Jase's Information: Facebook: http://www.facebook.com/jasekraft (www.facebook.com/jasekraft/) Website: https://jasekraft.com/ (https://jasekraft.com/) Text/call: 605-770-7731 Email: jase.kraft@thryv.com music by www.bensound.

In this episode, I interview Nate Dejong of Highest Health Chiropractic. His customer experience is the best in the business and we learn from him exactly how he does it. Creating a better customer experience will lead to more referrals and repeat loyal customers. Here are the show notes: 00:00-  Getting to Know Dr. Nate DeJong:  Why Dr. Nate started Highest Health Chiropractic and the Early journey.  Raising children while starting a business Why Sioux Falls 5:30 - What does being a part of the Sioux Falls community means to Nate DeJong  Being apart of the community has contributed to Nate's successes 7:00 -  Nate is programmed to be an introvert but has taken the qualities of an extrovert He figured out that his duty to help people was greater than his fear of talking to people 9:00 -  Learning from his team has made the biggest impact on his business.  No one teaches team building in Chiropractic School If you can't maintain your employees you can't grow.   11:30 -  Nate is quick to throw himself under the bus.  Step outside of what I need to do in a day to day, and asking, how is my team?  13:15 - The Advantage by Patrick Lencioni Read the book - But DO Something with the book.  15:00 - How the Enneagram test has affected the team culture.  Allows the receiver of information to understand where the deliverer of the message is coming from Knowing yourself helps to understand how you come off to others.  Remember that we are all imperfect human beings 18:15 -  How to show care without coming across as creepy: Remember people's name, and what's going on in their lives Record it in the CRM Go over the information in the morning before the customers come in Pray for people - Do it on the spot Be in a caring Mindset - You can just tell -  Posture - Get on their level - Kneel for kids, sit with customers.  24:00-  Integrated Business and Faith Integrating your personal identity into your business 27:00 - How to get your team to care about the customers as much as you Ground your team in your why and the mission of the business.  Making sure that your staff knows why they show up for work.  Train, talk, and consistently speak to your staff about your Mission and Core Values 30:00 Nate Keeps a praise book from his customers. Writes down any and all compliments that they get from their customers. They go over these praises every Monday Having a praise book has helped Nate stay connected with his customers and purpose as he steps away from full-time adjusting 35:00 -  End vision for Highest Health Chiropractic Position his business so he can do more of what he loves and less of what he doesn't  Nate's Information: Website: https://highesthealthchiropractic.com/ (https://highesthealthchiropractic.com/) Facebook: https://www.facebook.com/chiropractorsiouxfallssd/ (https://www.facebook.com/chiropractorsiouxfallssd/) Phone: 605-610-8801 Jase's Information: Facebook: http://www.facebook.com/jasekraft (www.facebook.com/jasekraft/) Website: https://jasekraft.com/ (https://jasekraft.com/) Text/call: 605-770-7731 Email: jase.kraft@thryv.com music by www.bensound.

My interview with John Small, the Owner of Sunny Radio, provides a lot of insights for local businesses including:  How to build loyalty in customers How your perception can make or break your business How to ask great questions Who should you collaborate with and who should you ignore Join us for a great conversation on Collaboration!  If you loved this episode, please subscribe and share it with someone who needs to hear this message. I appreciate you and any feedback you can give me. Plus if you have any owners, you'd like to recommend to be on the podcast, let me know!  Email all recommendations and feedback to jase.kraft@thryv.com Sunny Radio: www.sunnyradio.com CloudCast Radio: www.cloudcastradio.com  music by www.bensound.com

In this episode, I interview Adam Huber from Clarity Coat. Adam has successfully built and sold an auto detailing business and is now co-owner of Clarity Coat.  In this episode Adam teaches us how:  The Key to Marketing is becoming an expert in your industry. A simple hack to know what your customers care about is to join Facebook Groups to see what people are asking and start making content around that. When times are slow, double down on marketing. The market is always cyclical. If you can lean into marketing during the slow times, your dollar will go farther because others are pulling back and when the lights turn back on and business comes back up, you just stole a lot of the market share.  Adam used a martial arts method of training his employees. He would train the first employee and then have that employee train the next one and so on.It helped his employees learn better because they had to do the teaching You can't tell a decision is great until you've made it and look back on it. Any good decision has the opportunity to be good, it's just a matter of you making the decision a great one by going all in.  The Number One thing local businesses need to do is get better at Marketing. Getting out in front of the community. The average consumer needs to see who's behind the business.  If you loved this episode, please subscribe and share it with someone who needs to hear this message. I appreciate you and any feedback you can give me. Plus if you have any owners, you'd like to recommend to be on the podcast, let me know!  Email all recommendations and feedback to jase.kraft@thryv.com Adam's Information: Tik Tok: @claritycoat Website: https://www.claritycoat.com/ (https://www.claritycoat.com/) Facebook: https://www.facebook.com/claritycoatofficial/ (https://www.facebook.com/claritycoatofficial/) Jase's Information: Facebook: http://www.facebook.com/jasekraft (www.facebook.com/jasekraft/) Website: https://jasekraft.com/ (https://jasekraft.com/) Email: jase.kraft@thryv.com music by www.bensound.com

After spending 13 years in the Theater business Jason has built a successful Cleaning Company. He has has a knack for building a great team and keeping them motivated.  Here is a snapshot of our conversation:  Interviewing tips include: Look for those applicants that were in more activities in school than just good grades. Look for people who were in activities as they are familiar with a hard work ethic and self-discipline.  He also gave an example of a question that he often uses in an interview: “Have you ever been in a situation where you do more or superior to your colleagues?” He says that an answer, yes or no, isn't necessarily bad, but it's the supporting reason they give can tell you a lot about the person.   Build a culture of Trust, but Verify. This gives your employees enough rope to make decisions on their own, but it also sets the expectation that they will be held accountable. Dealing with employee mistakes. First Question the process, not the person. Ask them how we can make this better in the future and be collaborative about it. Put the ball in their court to own the change.  If you loved this episode, please subscribe and share it with someone who needs to hear this message. I appreciate you and any feedback you can give me. Plus if you have any owners, you'd like to recommend to be on the podcast, let me know! Email all recommendations and feedback to jase.kraft@thryv.com Jason's Information: Website: https://optimalprimeservices.com/ (https://optimalprimeservices.com/) Facebook: https://www.facebook.com/optimalprimecleaning/ (https://www.facebook.com/optimalprimecleaning/) Jase's Information: Facebook: http://www.facebook.com/jasekraft (www.facebook.com/jasekraft/) Website: https://jasekraft.com/ (https://jasekraft.com/) Email: jase.kraft@thryv.com music by www.bensound.

The Local Business Heroes Podcast's host, Jase Kraft, explains the purpose and vision behind the podcast. Get to know why Local Business means so much to me and the rest of America. This podcast is for the Local Business Owners that want to learn from other successful owners with the same goals as themselves. We don't have to be the next Facebook, Uber, or Netflix, but we do want to dominate our market, use our business for retirement, pass the business down to the next generation, or even grow and expand regionally. Each guest is interviewed about his/her superpower and why they've been successful in business. You, the listener, will get 2-4 key takeaways to implement in your business and/or mindset. Anything from hiring, firing, leadership, creativity, marketing, and operations will be discussed on this podcast. Join me and your peers on a journey to grow your business into the company you have always envisioned. Follow Me on Facebook: https://www.facebook.com/jasekraft (www.facebook.com/jasekraft) Connect with me on LinkedIn: https://www.linkedin.com/in/jase-kraft/ (https://www.linkedin.com/in/jase-kraft/) music: www.bensound.com