Dr. Alison Green and Mr. Chris Horak host Navigating Hospitality, a Podcast Channel brought to you by Global Hospitality and Tourism Management living learning lab inside The University of West Florida's President's Club at Timeless Tanglewood. The intersection of theory and practice, applying social intelligence in the real world of hospitality etiquette for business and personal. This project is partially funded by Instructional Technology Enhancement Projects (ITEP), and is in conjunction with student learning outcomes from the HFT 4799 course.
Pensacola, Florida
During this episode – we will talk about proper etiquette regarding face coverings and why it is important to think through your selection of a face covering. Please note, we are not medical doctors, we don’t give advice with regards to the efficacy of wearing a face covering, rather – we explore social intelligence, etiquette, … Continue reading Navigating Face Coverings →
When you see a string hanging from your cloth napkin, what you do next may alert your fellow diners to what you are really thinking! This episode will discuss what do in situations surrounding napkin usage and how to be socially intelligent in all situations.
Why are shoes so important to be polished? What is the importance of social intelligence within how you treat your shoes? Take a listen, and you’ll find out why polishing your shoes will help you land a great opportunity!
In this episode, we will discuss proper ways to introduce each other.
Have a moment and forget a name? Here are some tips for you.
Our leaders have gathered to discuss what they know best, how to lead the hospitality industry in times where we don’t know what tomorrow brings. This round-table closes the circle, we started at Timeless Tanglewood, and for this chapter, we close at Timeless Tanglewood. As you will hear, this is only just the beginning of … Continue reading Navigating Hospitality Round-table May 7, 2020 →
Great discussion on how it looks today in the new normal world of hospitality. Listen to our local leaders talk about what is going on, from how the business has shifted, to hard decisions needing to be made. Attendees: Welcome President and CEO of Visit Pensacola, Darien Schaefer Rick West – VooDoo BBQ DC Reeves … Continue reading Navigating Hospitality Round-table April 23, 2020 →
This week, we look towards recovery and the issues we are currently facing. What a week it was! We continued to discuss what the business models will be, and now the PPP, SBA loans, along with new grants on the horizon. Chock full of great discussion. Have a listen.
Robust discussion this week regarding what’s next for our hospitality industry. Each week unfolds new challenges, and this is where we come together as a hospitality community and share. This week we have: Rick West – VooDoo BBQ DC Reeves – Perfect Plain Jack Brown – Visit Pensacola Todd Thompson – Pensacola Chamber Rick Fountain … Continue reading Navigating Hospitality Round-table April 9, 2020 →
Anticipating the PPP application date April 3, 2020.
This week the Hospitality Leaders in Pensacola come together and discuss where we are at in today’s COVID 19 world. Gus Silivos – Skopelos at New World Nick Murry – Innisfree Rick West – VooDoo BBQ DC Reeves – Perfect Plain Jack Brown – Visit Pensacola Todd Thompson – Pensacola Chamber Rick Fountain – Dean … Continue reading Navigating Hospitality Round-table April 2, 2020 →
March 26, 2020 COVID 19 Navigating Hospitality Roundtable Pensacola Hospitality Leaders sharing how it is going, and what we can do as a community. Amazing leaders. Gus Silivos – Skopelos at New World Nick Murry – Innisfree Rick West – VooDoo BBQ DC Reeves – Perfect Plain Jack Brown – Visit Pensacola Todd Thompson – … Continue reading Navigating Hospitality, Roundtable March 26, 2020 →
Navigating Hospitality – Current Conditions. Join Dr. Alison Green as she talks to our industry leaders about how COVID19 is impacting the local hospitality industry. Panelists include:Rusty Branch – Executive Director Escambia County Destination Marketing OrganizationNick Murray – Corporate Director of Food and Beverage, Innisfree HotelsJean Pierre N’Dione – General Manager and Co-Owner, Five Sisters … Continue reading March 19,2020 →
During this time when we are navigating the Coronavirus 2019 (COVID-19) there are some questions on how you should approach people in a business setting. In lieu of a handshake, what is the proper etiquette for business settings. Today we address what is appropriate to offer instead of a handshake. Thanks for tuning in, and … Continue reading Navigating The Handshake →
We have talked about this subject many times, and for this episode, it will be discussed in depth. Understanding the basics of phone etiquette will get your far in both business and personal setting.
Here are some quick tips on what to wear for your interview. These are basic suggestions for looking professional and polished.
Attending a meal for business? These top ten tips will put you at ease from cocktail hour to dessert, have a listen. Each tip is also in the small bite format for easy listening.
When you need to excuse yourself, the proper way.
Where to place cell phones and your elbows at the table.
When gathered for a business meal or interview, when do you start to talk about business?
This week we talk about navigating gratitude in the workplace.
How to butt in on conversations during a business networking event.
This week we discuss where to place your name tag on your suit in a business networking situation. Why do you place it on the correct side? What to wear for the situation, and how to best interact. Great tips are shared. If you cannot play this in the current window, please select “listen in … Continue reading Episode 5 – Navigating Name Tags – Business Networking →
Bring your own (water, coffee) bottle. This week we take a dive into when is it appropriate to bring your own bottle to an event, a meeting, or a casual event.
How to introduce yourself, and others. Key Takeaways Understand how to greet others by paying attention to how they introduce themselves. Come prepared to professional and social settings by thoroughly researching the background and titles of individuals you will be engaging with. Honorifics are a means of showing respect for one’s occupation and achievements. Refrain … Continue reading Episode 1 – Navigating Introductions →