Podcasts about Hospitality

This Episode is Sponsored by Lodgify If you have been thinking about building your own direct booking channel and reducing your reliance on the OTAs, Lodgify is worth a serious look. It brings your booking website, channel management, guest messaging, and unified inbox into one place. VRS listeners can get 20% off yearly and bi-yearly plans with code VRS-20, valid through to the end of June. Visit Lodgify and use code VRS-20 to get started.  > Click here to visit Lodgify.com  ________________________________________________________________________________________________________________________________________ Heather has just returned from a week in the UK - visiting family, catching up with old friends, and speaking at the Scale AI Summit in Brighton. In this solo reflection episode, she weaves together two very different vacation rental experiences, a hospitality revelation on a delayed Virgin Atlantic flight, and the core teaching from her conference session to land on a single, unifying idea: purpose comes before polish, and foundation comes before execution. The episode moves from a functional but story-free farm conversion cottage, to a 300-year-old Hastings cottage that felt like it had been created specifically for her friends, to a conference room full of STR operators at every stage of their AI journey. The thread connecting all of it: knowing who you are, who you serve, and what you stand for before you pick up a single tool - whether that tool is a £200 kettle, a booking platform, or an AI assistant. Heather also walks through the core framework from her "Building Your AI Business Brain" session, giving listeners a practical, actionable foundation they can start building this week. Key Takeaways A pilot who told his delayed passengers "I am the host of this flight and you are my guests" changed the atmosphere of an entire departure lounge with one sentence. Purpose, clearly stated, changes everything. The difference between the two cottages wasn't price or quality - it was whether the owner knew exactly who they were creating the experience for. One was built for a specific person; the other was built for anyone passing through. Before you touch a single AI tool, you need five foundational pieces in place: your vision, your mission and values, your business profile (including avatars, brand voice, and workflows). Without these, AI will produce generic output for a generic audience. The fastest way to capture your brand voice isn't to write it - it's to talk it through using voice-to-text. Most people think out loud more naturally than they write, and the result is closer to your real voice. At the Scale AI Summit, fewer than half the room had a documented client or owner avatar - which means their AI has no idea who it's writing for. If it's not documented, it doesn't exist as far as your AI is concerned. Strategy before execution, every time. Paul Anderson's RAF officer training insight maps directly to AI adoption: the operators who slow down to build a foundation first are the ones who get useful, consistent results. ________________________________________________________________________________________________________________________________________

Elizabeth welcomes Jake Cohen, New York Times bestselling cookbook author, recipe developer, and one of the most joyful voices in food today. Jake's culinary journey began with a love of hospitality that led him from the Culinary Institute of America to restaurant kitchens, food media, and eventually to his bestselling cookbooks Jew-ish, I Could Nosh, and his new book, Dinner Party Animal. In this conversation, Jake and Elizabeth talk about his favorite New York food spots, the lessons he learned working in professional kitchens, and the career pivots that helped him move from restaurants to food media to becoming a celebrated cookbook author. Jake shares how he thinks about ambition, creativity, manifestation, and taking time to recharge after three major book projects. He also opens up about his approach to hosting, why dinner parties do not need to feel stressful, and how food can become the conduit for connection, presence, and joy. Episodes Here  Say Hi To Elizabeth and Purely Elizabeth:  Website | Instagram Jake Cohen: IG | Dinner Party Animal  I Could Nosh | JEW-ISH Mentioned:  Chirping Chicken  ABC Kitchen Hani's Bakery  Salad Freak  Tokin' Chews 

Are restaurant hospitality standards quietly killing your bottom line? There is a real financial and emotional cost of running a hospitality-first restaurant. Hospitality and profitability must find a balance to keep great restaurants alive.Subscribe for new episodes every week and share this with anyone in the food and beverage industry.Follow Me On Social Media:Instagramhttps://www.instagram.com/themodernwaiterpodcast/TikTokhttps://www.tiktok.com/@themodernwaiterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Live from HITEC in San Antonio, the Steve Turk and Sarah Dandashy recap the inaugural Hospitality Creator Summit, created by Anna Blue and Anthony Melchiorri, which drew 200+ attendees for a full day of networking and creator-focused education. Sara shares first impressions of the high-energy event, meeting online peers in person, and the supportive, low-ego atmosphere. A panel on “behind the brand deal” featured Margaritaville and My Place Hotels discussing how brands choose creators, partnership paths from in-kind to paid, and the challenge of tracking bookings driven by content, including working with small-audience creators for fit and aesthetic. They note sessions on newsletters and podcasting milestones, HITEC's creator booth with interview and green-screen setups, and floor trends like better booth experiences, fewer AI buzzwords but more specific integrations, data consolidation, and room automation savings, plus a push for brands to create personality-driven, value-first content.A big shout out to our sponsor Lodgify! Starting June 17th to June 30th, use promo code THM60 for 60% off00:00 Live From HITEC00:21 Sponsor Shoutout - Lodgify 00:58 Creator Summit Recap02:55 Brand Deals Panel05:09 Creator Growth Tips05:50 Meet Tyler Behind Scenes06:37 Content Booth Setup07:31 HITEC Floor Highlights08:27 Tech Trends And AI09:57 Venue Vibes San Antonio10:16 Creators Take Over10:57 Booth Snacks and Vibes11:24 Why Brands Need Content12:55 Make Value Not Ads14:19 One Post Big Impact16:05 HCS First Day Energy17:54 After Party and Wrap

In this episode of Masters in Travel, Brianna sits down with Olivia Tambosso, a luxury travel advisor whose career began on the inside of one of the world's most respected luxury hotel brands: Aman. After years in guest-facing operational roles in Morocco, Thailand, and Japan, Olivia brings a rare perspective to the travel advisor side of the industry. Together, Brianna and Olivia explore what true luxury looks like behind the scenes, from anticipating client needs to understanding the operational realities that shape a hotel stay. Olivia shares how her time at Aman taught her to communicate more clearly, advocate more thoughtfully, and view hotels as collaborative partners rather than simple suppliers. This conversation is a reminder that luxury travel is not just about beautiful rooms or impressive amenities. It is about care, nuance, relationships, and the small details that make clients feel deeply seen.

What role do uniforms really play in shaping a hotel's brand experience, and why are they often overlooked despite being one of the first things guests notice?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran are joined by Mia Liu, Creative Director of Drape & Stitch, a fashion-forward uniform brand redefining what hospitality teams wear and why it matters.Mia shares her journey from growing up in China with a passion for fashion and design, to building an international career across design, production, sourcing, and marketing. With deep experience across the fashion and activewear industries, she eventually founded Drape & Stitch in 2022 to bring a more modern, functional, and brand-aligned approach to hospitality uniforms.The conversation explores how uniforms are often overlooked in hospitality despite being one of the first visual touchpoints for guests. Mia breaks down why hotels should treat uniforms as part of the overall brand experience—not just an operational necessity—and how comfort, durability, and storytelling all play a critical role in shaping guest perception.The episode continues with deeper industry questions, including:  The most common mistakes hotels make when selecting uniform vendors  Why luxury hospitality is moving away from generic uniform programs  How design details can reflect a hotel's architecture, history, and identity  Real examples of custom uniform storytelling from luxury properties like Fairmont Washington, DC and Waldorf Astoria  Why comfort and functionality are just as important as aesthetics in modern uniform design From fabric innovation to brand storytelling, this episode reveals how uniforms are becoming a strategic part of hospitality experience design—and why the future of hotel branding may start with what your team wears.Watch the FULL EPISODE on YouTube: https://youtu.be/_YHLxYzRvWc This episode is Sponsored by Drape & Stitch: https://drapeandstitch.com/ Links:Mia on LinkedIn: https://www.linkedin.com/in/mia-l-b07ab326/ Drape and Stitch: https://drapeandstitch.com/For full show notes head to: https://themodernhotelier.com/episode/286Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Reach Out: Please include your email and I will get back to you. Thanks!emersonk78@me.comExcel Still More Journal - AmazonNew GENESIS Daily Bible Devotional!Daily Bible Devotional Series - AmazonTitle Sponsor: Tyler Cain, Senior Loan Officer, Statewide MortgageWebsites: https://statewidemortgage.com/https://tylercain.floify.com/Phone: 813-380-8487Check out the book Unreasonable Hospitality1. Hospitality is Bigger than Entertaining -- it's about the people!2. Jesus Practiced Unreasonable Hospitality - go and do likewise!3. People Remember How You Make Them Feel - "do unto others..."-- A Quick Guide For The Week --- Notice Someone- Do One Unnecessary Kindness- Create One Memorable Moment This Week

2 Kings 4:8-18

European tourists discovering “real America” ahead of the FIFA World Cup 2026—reacting to Waffle House, Buc-ee’s, Walmart, and Southern food culture. From funny food reactions to small-town hospitality, visitors say they’re stunned by everyday American life and kindness across the South.See omnystudio.com/listener for privacy information.

I talked with Harry Javer, Founder and Producer of The Lodging Conference, and Dr. Producer Suzanne Bagnera about why this event keeps pulling people back year after year. I've been going for about 25 years. Suzanne's coming for the first time. That gave us two very different ways into the same conversation. The Lodging Conference brings the industry conversations people need right now: finance, construction, development, AI, adaptive reuse, conversions, residential hotels, and the dealmaking that shapes what comes next. I'll also be back on the main stage hosting one of the general session panels, so I wanted to hear directly from Harry about what's shaping this year's event. But the event also has the thing most conferences can't manufacture: people actually relax. The lazy river race helps. The duck race definitely helps. So do the morning activities, the evening events, and the way the property takeover keeps people running into each other all week. That's what makes the conversations different. People still talk deals, capital, brands, development, and strategy. They just do it in an environment where everyone feels a little more human. Harry also shared what first-timers should know, why the event keeps selling out, and why registering before June 30 matters. And yes, I fully intend to defend my title as king of the lazy river race. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

 This week we are joined by a guest from our staff team, Sahar Smith, to unpack the impact of Gospel Hospitality in our everyday lives.

Hospitality is often criticized for lagging behind on technology. Martin Soler sees it differently. In this episode, he explores the paradox of hospitality innovation, arguing that hotels have frequently been ahead of other industries while also becoming burdened by technology that adds complexity rather than removing it. This conversation examines how AI could reverse that trend, freeing hospitality professionals from administrative work and allowing them to spend more time creating meaningful guest experiences.Read Martin's newsletter on Substack A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

If God is hospitable, then we as the Church must be about extending his hospitality to the world. As we show hospitality to others in service of our Lord, He lovingly gifts us with further revelation of Himself. ^^^^^^^In Christ. In Community. In Lebanon.⁠⁠⁠⁠⁠https://www.cornerstonelebanon.com/⁠⁠⁠⁠⁠YouTube LivestreamThe Scriptures of both the Old and New Testaments (66 books) are the unique, divinely inspired, authoritative word of God that came through human agents under God's providence. Its primary purpose is to make us wise for salvation through faith in Jesus Christ (2 Timothy 3:15), who is the ultimate revelation of Eternal Life that the Scriptures testify about (John 5:39; Luke 24:25-27).

X: @RepFine @americasrt1776 @ileaderssummit @NatashaSrdoc @JoelAnandUSA @supertalk @JTitMVirginia Join America's Roundtable radio co-hosts Natasha Srdoc and Joel Anand Samy with U.S. Congressman Randy Fine, member of the House Foreign Relations Committee and the Education and Workforce Committee. He is one of the most effective communicators in Congress in advancing our shared values and principles. A third-generation Floridian, Randy built a career as a successful entrepreneur, founding and running businesses in retail, technology, and hospitality. He has been an active Boy Scout volunteer, serving as both Cubmaster and Assistant Scoutmaster. The son of two public school teachers, Randy graduated magna cum laude from Harvard College with a degree in government and later earned his MBA from Harvard Business School, where he graduated with high distinction as one of the youngest Baker Scholars in decades. Congressman Fine also serves as a member of the Freedom Caucus, Republican Study Committee and the Judea and Samaria Caucus. The conversation will explore practical and principled approaches to reducing the cost of housing and healthcare, as well as the critical importance of election integrity, with a strong majority of Americans supporting voter identification requirements, according to Pew Research. Recent studies cited by the White House suggest a correlation between the deportation of individuals residing in the United States illegally and declining housing costs in several major metropolitan areas. The Trump administration noted that "14 of the top 20 U.S. metro areas with the largest undocumented migrant populations experienced year-over-year declines in home listing prices." The discussion also highlights historical immigration enforcement trends. According to published reports, the administration of President Barack Obama formally removed approximately 3 million noncitizens from the United States during his time in office. The program will also examine growing concerns over Iran's pursuit of nuclear weapons and discuss strategies to prevent the world's leading state sponsor of terrorism from threatening global security and holding the free world hostage. americasrt.com https://ileaderssummit.org/ | https://jerusalemleaderssummit.com/ America's Roundtable on Apple Podcasts: https://podcasts.apple.com/us/podcast/americas-roundtable/id1518878472 X: @RepFine @ileaderssummit @americasrt1776 @NatashaSrdoc @JoelAnandUSA @supertalk @JTitMVirginia America's Roundtable is co-hosted by Natasha Srdoc and Joel Anand Samy, co-founders of International Leaders Summit and the Jerusalem Leaders Summit. America's Roundtable radio program focuses on America's economy, healthcare reform, rule of law, security and trade, and its strategic partnership with rule of law nations around the world. The radio program features high-ranking US administration officials, cabinet members, members of Congress, state government officials, distinguished diplomats, business and media leaders and influential thinkers from around the world. Tune into America's Roundtable Radio program from Washington, DC via live streaming on Saturday mornings via 68 radio stations at 7:30 A.M. (ET) on Lanser Broadcasting Corporation covering the Michigan and the Midwest market, and at 7:30 A.M. (CT) on SuperTalk Mississippi — SuperTalk.FM reaching listeners in every county within the State of Mississippi, and neighboring states in the South including Alabama, Arkansas, Louisiana and Tennessee. Tune into WTON in Central Virginia on Sunday mornings at 9:30 A.M. (ET). Listen to America's Roundtable on digital platforms including Apple Podcasts, Spotify, Amazon, Google and other key online platforms. Listen live, Saturdays at 7:30 A.M. (CT) on SuperTalk | https://www.supertalk.fm

We sat in London last Wednesday night at a place called Bocconcino in Berkeley Square. We were celebrating our daughter's birthday. Her partner had picked the place. It's flash. It's in a beautiful building. It's Italian. The food was very good. The service, however, was rubbish. I only mention that to remind ourselves that we moan a lot in this country about service, or the lack of it. And we have every right to moan. But we are not unique. For all the anecdotal stuff you hear about the world being perfect, the vibe being electric, and the hospo scene being buzzing — it's not always true. You can be in one of the better joints in one of the great cities and still be left wanting — even more so when they automatically charge you a 60 quid service fee when there wasn't any real service. Anyway, one of the lessons of the trip was this: three of our kids were involved. One dropped off in New York for a job, and two visited because they live their lives on the other side of the world. This feeds into another of the great debates we've been having in this country — why are all the young people leaving? My conclusion? Why on earth wouldn't they? And not because NZ has nothing to offer, but because the world is massive, and opportunities abound. If you can't take them when you're young, when can you? None of our kids are offshore because they hate New Zealand. They are offshore because they are curious — and don't we want curious young people? They aren't down on us. They are exploring and chasing dreams. The idea that you can chase a dream, and it must be done here, is absurd. Sure, some have left because times have been tight, but none of ours have gone for that reason — and I suspect that's true of most young Kiwis. We are not inferior because of an inquisitive generation. When you can weekend in Copenhagen or the Greek Islands, when Hyde Park is your garden, when you can earn pounds — why on earth wouldn't you? As a parent, all you can do is be filled with joy for them. Three young people living their dreams — who could ask for more? LISTEN ABOVESee omnystudio.com/listener for privacy information.

What if hospitality was more than greeting people at the door or inviting friends over for dinner? In this message, we explore God's vision for hospitality, a radical, Spirit-empowered way of living that helps people feel seen, welcomed, and loved. Drawing from Scripture, the hospitality practices of world class organizations, and the story of Hosea, we'll discover how God uses ordinary people to turn strangers into friends and friends into family. Hospitality isn't simply what we do. It's who we are as followers of Jesus.

Pour ceux qui veulent lancer un podcast et développer leur activité, On est en live le 23 juin ! Inscris-toi ici : https://echoes-studio.systeme.io/welcomeMaxime Gauthier est Meilleur Ouvrier de France réceptionniste. L'un des deux seuls en France depuis 2015. Il a ouvert le Peninsula Paris avec 600 employés, fermé son hôtel avec une chaîne et un cadenas pendant le Covid, et en est ressorti entrepreneur avec 180 épisodes de podcast et une académie de formation. Dans cet épisode, on ne parle pas de rentabilité ni de prix dynamiques. On parle de ce que personne ne dit dans les formations Airbnb : comment l'hospitalité, la présence sincère et une note manuscrite à 5 euros peuvent transformer un investissement locatif en expérience mémorable et en avis 5 étoiles.

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   Two of the biggest casino operators in the world became takeover targets in the same week — and the squad has thoughts. Barry Diller's People Inc. just offered $18 billion to take MGM Resorts private, days after Fertitta agreed to buy Caesars. MGM's own CFO didn't argue the company was fairly valued — he argued investors aren't doing the work. Ben, Scott, and Edwin debate whether public markets are simply too lazy to underwrite experience-driven hospitality, and what the next-generation casino actually looks like. Then: the deal that almost rewrote the industry. On a recent podcast, Airbnb's former Chief Strategy Officer Chip Conley revealed that Marriott and Airbnb spent six months negotiating a major partnership in 2016 — including talk of earning and burning Bonvoy points on Airbnb stays — before Marriott's owners killed it. Was it the most expensive "no" in hospitality history? Plus: Zach got access to Odesia, the AI travel search platform from Sonder's co-founder that just landed $6M from Sequoia — and it's the best AI trip-planning experience he's seen, full stop. And a new survey of 2,000 travelers reveals what premium guests will actually pay more for: quiet rooms, verified sustainability, and tech that connects rather than dazzles. Spoiler — it's a home-field advantage for independents. Spice of the Week covers a sandwich shop that turned away revenue over a tiny dog, why full hotels fool owners into thinking their marketing works, the OTA-fee budget shell game, and Zach's big announcement: Journey's new strategic partnership with Cloudbeds. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro 05:08 — Story #1: MGM's Take-Private Bid and the Value of Live Experience 16:31 — Story #2: Marriott and Airbnb's Partnership That Never Happened 33:43 — Story #3: Travelers Will Pay More for Quiet, Calm, and Credibility 44:54 — Spice of the Week   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Most hospitality leaders focus on the guest experience — but real success starts from within. Agnelo Fernandes, CEO of Cote Hospitality, reveals how cultivating the right mindset, values, and perspectives can transform your organization from the inside out.In this episode, Agnelo shares powerful stories of empathy and leadership that demonstrate why understanding and caring for your people is the secret to delivering exceptional service. He explains how shifting your perspective can not only change your behavior but inspire your team and build lasting loyalty both inside your organization and with your guests. You'll discover:The core values that shape Agnelo's leadership—love, humility, and making others feel valued—and how they influence his approach to hospitalityPractical strategies for hiring, training, and empowering associates who embody a service excellence mindsetHow to leverage feedback, innovation, and technology—including AI—to stay relevant in a rapidly evolving industryThe importance of disconnecting and recharging to lead with purpose and clarity in a high-pressure environmentWhy does this matter? Because hospitality isn't just about beautiful spaces or seamless check-ins—it's about creating genuine human connections. Leaders who understand this can turn challenges into opportunities, nurture loyalty, and build a resilient, forward-looking culture.Whether you're a hotelier, restaurateur, or aspiring leader, this episode offers unique insights on leading with authenticity, empathy, and vision. Agnelo's perspective is a masterclass in aligning mindset with mission, helping you see beyond the immediate and unlock long-term success. Perfect for hospitality professionals committed to making a difference, or anyone looking to lead through service and purpose—this is your guide to transforming leadership from the inside out.

Episode 201 picks up just days after Walk-In Talk Media celebrated its 200th episode at Tampa Club. What started as a milestone celebration became something much bigger: more than 120 hospitality professionals, chefs, operators, distributors, manufacturers, brand partners, creators, and friends gathered in one room to celebrate the community that has formed around Walk-In Talk Media. Chef Thomas Mandzik joins the show to reflect on the night, the energy in the room, the food, the sponsors, the Tasty Cam moments, and what it meant to see so many industry people show up for one another. From the Walk-In Talk Podcast ice carving and Crab Island Seafood dip display to the nonstop hospitality from Thomas and the Tampa Club team, the evening became a reminder that this industry is built on relationships. As Thomas put it: "Yes, we're competitors… but we're still all fans of each other." The conversation also looks ahead to Thomas's next chapter. This fall, he'll be leaving Tampa Club and heading to Corpus Christi, Texas, where he plans to open an intimate 20-seat restaurant built around his own vision, artistry, faith, and pursuit of a deeply personal dining experience. In studio, Thomas prepares two foie gras-driven dishes: Foie gras with squab, blue corn grits cake, Three Sisters composition, and jus. Bluefin tuna "ravioli" with foie gras mousse, mascarpone, Parmesan, basil emulsion, blood orange gastrique, yuzu aioli, and tomato ginger water. This episode is about celebration, community, gratitude, faith, risk, and the next chapter for one of Walk-In Talk Media's closest chef voices. Episode Takeaways Walk-In Talk Media's Episode 200 celebration became a true hospitality community moment. More than 120 industry professionals gathered at Tampa Club to celebrate the milestone. Chef Thomas Mandzik and the Tampa Club team helped create the culinary energy of the night. The event highlighted the power of relationships across chefs, operators, distributors, manufacturers, and brand partners. Thomas sees the Central Florida hospitality scene as competitive, but also deeply supportive. His move to Corpus Christi is rooted in family, faith, timing, and opportunity. Thomas plans to open an intimate 20-seat restaurant focused on artistry, memory, and elevated dining. The episode features two highly technical foie gras dishes built around squab and bluefin tuna. Hospitality at its best is about creating moments people remember. Episode 201 serves as both a recap of a major milestone and a preview of Thomas's next chapter. BRAND PARTNERS Metro Foodservice Solutions & Trimark USA https://www.metro.com  Commercial-grade storage, transport, and workflow systems trusted across professional kitchens. TriMark USA TriMark is the largest foodservice design, equipment, and supplies provider in North America, helping operators build, equip, and optimize hospitality kitchens through design-build expertise, sourcing, installation, and service. RAK Porcelain USA https://www.rakporcelain.com Professional tableware engineered for durability and presentation. Citrus America https://www.citrusamerica.com Premium citrus solutions supporting chefs, retailers, and distributors. Crab Island Seafood https://crabislandseafood.com Florida-based supplier delivering responsibly sourced seafood to foodservice partners. Testo North America https://www.testo.com/en-US Precision measurement and food safety solutions for professional kitchens. CAUSE PARTNERS The Burnt Chef Project https://www.theburntchefproject.com Advocating for mental health awareness in the hospitality industry. Operation BBQ Relief https://operationbbqrelief.org Providing meals to communities impacted by natural disasters. Sustainable Supperclub https://www.sustainablesupperclub.com Pop-up dining experiences focused on sustainability and food access. TRADE SHOW & INDUSTRY PARTNERS Florida Restaurant Show https://www.therestaurantshows.com/florida/ New York Restaurant Show https://www.therestaurantshows.com/new-york/ California Restaurant Show https://www.therestaurantshows.com/california/ Pizza Tomorrow Summit https://www.pizzatomorrow.com/ U.S. Culinary Open https://www.usculinaryopen.com/About Creative Loafing Tampa Bay https://www.cltampa.com ABOUT WALK-IN TALK MEDIA Walk-In Talk Media is an industry-recognized B2B food and hospitality media company focused on chef-driven storytelling and real conversations inside the business of food.    

Send us Fan MailYou can learn a lot about outdoor hospitality from spreadsheets and site plans, but you learn the truth from the people who have carried the radio, calmed the queue, and still found a way to make the day feel fun. I'm joined by Lisa Courtney, VP of Operations and Sales at Camp Jellystone, and her career story starts in the most Jellystone way possible: stepping into a character suit and running recreation programming before working her way up to general manager and, later, brand leadership.We get real about what campground management and RV resort operations demand, especially in year-round parks where staffing is tight and standards are high. Lisa shares what burnout looked like for her, how she thinks about boundaries now, and why “it's okay to make mistakes” only works if you actually fix what you learn. We also unpack the simplest lever leaders control every day: culture. When a team feels supported and aligned, guests feel it immediately, and the guest experience becomes consistent rather than accidental.From there, we zoom out to Camp Jellystone's franchise model and how the industry has shifted since Covid: consolidation, more multi-park operators, third-party management, and the challenge of serving owners with very different systems. We talk seasonal versus transient mix, ancillary revenue, changing booking windows, and the rising cost of glamping cabins and other lodging. Lisa's north star is clear: reduce friction points, elevate the experience, and create memory-driving stays that bring families back year after year.If you care about campground leadership, guest experience, glamping strategy, or franchise growth in outdoor hospitality, press play. Subscribe, share the episode with a fellow operator, and leave us a review with the biggest lesson you've learned on the ground.We work really hard to bring you the best content from the best operators in our industry and we do it all absolutely free of charge. All we ask is that you consider leaving us a review on Apple Podcasts or Spotify so we can keep the momentum going. Simply go to the homepage of the podcast and scroll down till you see the stars. Thanks for your support and let's keep getting more people outside.This podcast is powered by Sage Outdoor Advisory, the industry leaders in feasibility studies and appraisals. 

12 Jun 2026. Short stay hotel company Vacationer says the winter rates it’s booking Dubai apartments for are higher than last year. We find out more with Harrison Moore. Abbas Sajwani’s company AHS has bought the Shangri-La for more than a billion dirhams. We find out why. Two CEOs in studio, property and hospitality. Guido De Wilde of Wasl Hospitality and Jonathan Emery of Aldar Development on how their sectors are bouncing back, and why they’re hopping on bikes this summer. And we speak to cables giant Ducab and CEO Charles-Edouard Mellagui about the strategies they’ve put in place to deal with a still shut Strait of Hormuz.See omnystudio.com/listener for privacy information.

This week, Teague travels to San Diego to sit down with Greg Kennealey, CEO of Peregrine Hospitality, at the Sheraton San Diego Resort on Harbor Island. Greg shares his approach to leadership, team building, and owning and managing a diverse portfolio of more than 46 properties nationwide, spanning select-service hotels, boutique properties, and destination resorts. Greg discusses the importance of empowering teams, his confidence for the long-term future of hospitality, and remaining actively involved in every facet of the company's operations, from acquisitions and asset strategy to branding and guest experience. He also reflects on his own path into the industry—one he jokingly describes as "dumb luck"—and the experiences that ultimately shaped his career. From scaling operations to fostering excellence, Greg offers valuable insights into what it takes to lead at the highest levels of hospitality while keeping people, whether guests or team members, at the center of every decision.

In today's episode, we catch up with Jack Simpson of Axil Coffee Roasters in Melbourne and the reigning World Barista Champion.After taking the Australian Barista Championship title three years in a row, Jack claimed the world crown in Milan in November, 2025.In this conversation, Jack reflects on the experience of winning on the biggest coffee stage in the world, the pressure and opportunities that followed, and what comes next. We also discuss sustainability in coffee, and why, for Jack, it's ultimately about relationships, respect and long-term support for coffee producers, to ensure fairness and economic viability across the supply chain.Credits music: "Nothing is Forever" by Georgia Mooney in association with The Coffee Music Project and SEB Collective. Tune into the 5THWAVE Playlist on Spotify for more music from the showSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Americas CEO of JLL Hotels & Hospitality Kevin Davis talks with CoStar News Hotels' Stephanie Ricca at the NYU International Hospitality Investment Forum about why the first half of 2026 has fostered more hotel transactions. 

C&R have fun celebrating World Cup eve! They look at what World Cup visitors are saying/wanting during their time in America. From Taco Bell to the Grand Canyon, the show takes calls from all over the country on the fun topic! Plus, The Captain scores two goals for Carolina!See omnystudio.com/listener for privacy information.

In this episode, hosts David Millili and Steve Carran sit down with Ayesha Molino, Chief Operating Officer of MGM Resorts International, to explore the evolving landscape of hospitality, entertainment, and large-scale resort operations in Las Vegas.Ayesha shares her unconventional path from law and government into hospitality leadership, and how her experience in policy shaped her approach to decision-making at one of the world's largest resort companies. The conversation dives into MGM's guest-centric operating model, the transformation of Las Vegas into an entertainment-driven destination, and how AI, data, and loyalty partnerships like Marriott Bonvoy are reshaping the future of travel.In This Episode, You'll Learn About: How growing up in San Diego and Washington, DC shaped her leadership mindset  The transformation of Las Vegas into an entertainment-first global destination  Why modernizing legacy systems and moving to the cloud is critical for innovation  How the MGM–Marriott Bonvoy partnership is reshaping loyalty in travel and gaming  Traits of successful hospitality leaders in today's data-driven environmentWatch the FULL EPISODE on YouTube: https://youtu.be/eW8xZA-XK9U Links:Ayesha on LinkedIn: https://www.linkedin.com/in/ayesha-molino-a7581a84MGM Resorts International: https://www.mgmresorts.com/en.htmlFor full show notes head to: https://themodernhotelier.com/episode/285Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Value Paradox: Why Guests Are Spending More and Forgiving Less Consumer sentiment is at an all-time low, yet people are still spending. The World Cup just kicked off on American soil. And right here in Polk County, Florida, a landmark healthcare partnership just opened its doors with a vision that every hospitality leader should study. In this episode, I unpacks the paradox reshaping restaurants, hotels, and every guest-facing business right now: guests are opening their wallets and they are less forgiving than ever when the experience falls short. The brands winning aren't the cheapest or the fanciest - they're the ones whose people make guests feel like the money was worth it. We talk about lessons from the Watson Clinic and Orlando Health ribbon cutting in Lakeland - a masterclass in designing for the future. We also talk about the FIFA World Cup as the ultimate high-stakes CX case study, with a practical playbook for host cities, hotels, restaurants, and stadium concessions operators facing surge volume, international guests, and a global spotlight. In this episode: Why value has less to do with price than you think - and the three layers that actually drive loyalty The K-shaped consumer market and what it means for your frontline team The World Cup CX playbook: cultural fluency, surge staffing, recovery, and finishing strong Three leadership moves to make this week -not next quarter Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth).   Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy  Links & Resources:

Each week, Paul Foster & Simon Alexander catch up over coffee. This week: The Big VAT Debate in Hospitality. We discuss the perception of VAT prices, the differences between VATable and non-VATable items and what needs to change. Plus, Tommy Banks on Food Unfiltered, pastries, foie gras and chewing the industry fat. Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode of the Moms of the Lou podcast features Tara Gallina of Take Root Hospitality. She talks about her journey from South Florida to New York City, where she attended culinary school and worked for Blue Hill at Stone Barns. She met her husband, Michael, at Blue Hill and they moved back to St. Louis in 2015 and eventually opened Vicia in 2017. In 2019, they acquired Winslow's Table. Tara emphasizes the importance of community and family, balancing work and motherhood. Check out their Father's Day cookout at Vicia on June 21st!Tara Gallina is the co-owner and Chief Experience Officer of Take Root Hospitality, recognized as a hospitality-first leader in the St. Louis culinary community. She is dedicated to cultivating deep relationships with Midwest farmers, breeders, and fishers, translating their stories into thoughtful guest experiences at Vicia, Winslow's Table, and Bistro La Floraison. Tara oversees front-of-house standards and an education-driven service culture, elevating every detail from beverage programs to takeaway offerings while maintaining a core focus on integrity and sustainability. Her path began after leaving a career in HR to study at the International Culinary Center in New York City, followed by a formative F.A.R.M.S. apprenticeship at Blue Hill at Stone Barns. During her tenure there, she gained a grounding in sustainable agriculture and mastered various front-of-house roles, eventually rising to lead bartender and senior service captain. Today, working alongside Michael Gallina, she connects her teams to food sources and ensures the farming community is integrated into every facet of the guest experience.We hope you enjoyed this podcast episode! To learn more about Moms of the Lou you can go to stlouismom.com or follow us on Instagram and Facebook. You can listen to the podcast on Apple Podcast and Spotify. And don't forget to rate and review so more people can tune in! This episode was produced by St. Louis Mom. It was recorded and edited by STL Bucketlist Studios in St. Louis, Missouri. 

Chef Brian Lewis is the founder and CEO of Full House Hospitality Group and a three-time James Beard Award finalist for Best Chef Northeast, with nominations in 2018, 2022, and 2025. A Culinary Institute of America and Johnson and Wales University graduate, he apprenticed under Jean Louis Palladin, Marco Pierre White, and Eric Ripert before becoming the founding executive chef of Richard Gere's The Bedford Post Inn, which earned Esquire's Best New Restaurant in 2009 and an Excellent review from The New York Times. In 2015 he founded Full House Hospitality Group, which now operates The Cottage in Westport and Greenwich, Connecticut, and OKO in Westport and Rye, New York, with 125 employees across four locations.This episode opens with a story about a job interview that most chefs would have walked away from. Lewis did not walk away. He secretly prepared an eight-course meal before anyone asked, controlled the entire tasting, and landed the role that gave him what he calls a PhD in opening and operating a restaurant from the ground up.How he built Full House Hospitality Group around a single principle: only expand when operations can thrive without you in the roomWhy empowering teams with genuine autonomy inside defined guardrails is the only leadership model that scales across four restaurants and 125 peopleHow strategy and psychology replaced technique as his primary tools when he made the shift from chef to CEOAndré Natera and Brian Lewis cover the identity shift required when a chef stops being the creative voice in the kitchen and starts leading other chefs to express theirs, the role of kindness as a non-negotiable management standard, navigating reviews and social media pressure across multiple concepts, and the research trip to Japan that preceded the launch of OKO. The episode closes with rapid fire kitchen gear, stocks and dashi minimalism, and the chef Mount Rushmore.GuestBrian Lewis on Instagram → https://www.instagram.com/brianlewischef/Full House Hospitality on Instagram → https://www.instagram.com/fullhousehg/Links Subscribe on Substack → https://chefspsa.substack.com/Shop Chef's PSA Merch → https://shop.chefspsa.com/Visit Chef's PSA Website → https://chefspsa.com/Lead Like a Chef App → https://studio.com/apps/andre/leadlikeachef

Michael interviews Stephen Logue, an economist and former FMCG marketer who became marketing director at Berni Inns, founded a research-led consultancy, and later owned restaurants.Logue explains how market research identified five consistent drivers of restaurant success—cleanliness, service, atmosphere, food quality, and value for money—and how redesigning and standardizing Berni Inns (including work with Conran) lifted sales and won a Catey.He argues hospitality underinvests in service, emphasizing “hire character, train skills,” building staff confidence and self-belief, and using tools like mystery visits and customer research.He shares “runners and riders” concept testing, a successful Greek concept at Meadowhall, lessons from Wetherspoon's standards and value focus, and the financial importance of repeat customers. Logue now supports independents via pro bono work and promotes simple cost control, menu margin analysis, and clear service promises.Connect with Stephen Logue:https://www.linkedin.com/in/stephen-logue-47227757/https://www.hospitalityblueprints.com/https://youtu.be/2_E_EBbdXpU?si=_0cECaQouijt_8LShttps://www.hospitalityblueprints.com/masterclass-videosBook:https://www.amazon.co.uk/Magic-Malls-Incredible-Customer-Service/dp/1910090638/ref=sr_1_3?crid=GEM2XLEJMP0P&dib=eyJ2IjoiMSJ9.lw06nq8ML3KTk_rhrQVeIK8X9HSz5KW3t9INoXg7iSTGjHj071QN20LucGBJIEps.bEQQL7nAGqgyohrPiRxbrwgf3N_jm-_O3tqE8QOnVBw&dib_tag=se&keywords=Stephen+Logue&qid=1780948637&sprefix=stephen+logue%2Caps%2C232&sr=8-3Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsor Monotree.They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.Head to their website to sign up.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Benji Purslow joins Damian this week to discuss his journey from pub bartender and aspiring musician to International Advocacy Manager at Heaven Hill.From pulling pints in seaside pubs to representing one of the world's largest whiskey producers, Benji shares lessons learned from more than 25 years in hospitality and explains what modern brand advocacy really looks like.The conversation explores career progression, supplier relationships, bourbon's current challenges, and why deep expertise remains one of the most valuable assets a bartender can develop.Key TakeawaysHospitality teaches resilience, adaptability and work ethic that transfers into almost any career. The best brand advocates aren't simply marketers—they connect producers, distributors, bars, bartenders and consumers. Benji explains why brands look for the right fit rather than simply chasing social media numbers, and why developing specialist knowledge in a single category can create significant career opportunities.The discussion also explores bourbon's current oversupply concerns, why the situation is more nuanced than many headlines suggest, and how today's challenges could ultimately benefit whiskey drinkers in the years ahead. Above all, Benji argues that passion matters, and that the most successful advocates tend to work with products and categories they genuinely love.In This EpisodeBenji's route into hospitality, the realities of modern brand advocacy, working with Heaven Hill and American whiskey, what brands look for in bartenders and venues, bourbon's boom, slowdown and future outlook, career advice for aspiring advocates, and reflections on Tales of the Cocktail and industry networking.Follow Benji on Instagram: @benjipurslowFollow The Cocktail Academy:Instagram: @welovecocktailsTikTok: @welovecocktailsxWebsite: www.thecocktailacademy.comEmail: sayhello@thecocktailacademy.com Hosted on Acast. See acast.com/privacy for more information.

“It’s those people that have a fear of the future that get held back. Sometimes you just have to jump off the bridge and leap into those entrepreneurial waters.”

What is the “post-booking black hole” in hospitality, and how can hotels eliminate it to transform the guest experience using AI, destination intelligence, and modern engagement tools? In this episode, hosts David Millili and Steve Carran sit down with Michael Gahan, CEO of Tongo, for a deep dive into how hotels can transform the guest journey by stepping into the “post-booking black hole.”Michael shares his unconventional path from small-town California, professional MMA fighting, and wine tour entrepreneurship to building a hospitality tech company focused on redefining guest engagement through destination intelligence and AI-powered concierge experiences.The conversation explores: How early guest conversations shape travel decisions and hotel revenue  Why most hotels miss the critical pre-arrival planning window  What makes Tongo's approach different from typical “AI concierge” tools  How personalized, scalable concierge experiences are now possible  The operational challenges and opportunities inside modern hotel organizations Michael also discusses lessons from his MMA career, the importance of guest-centric thinking, and why the future of hospitality depends on owning the conversation before guests even arrive.This episode is sponsored by Tongo: https://letstongo.com/Watch the FULL EPISODE on YouTube: https://youtu.be/xYXa6iH6qfELinks:Michael on LinkedIn: https://www.linkedin.com/in/michael-gahan/Tongo: https://letstongo.com/For full show notes head to: https://themodernhotelier.com/episode/284Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What do dough balls, coffee, Covid crisis meetings, global expansion, and one very determined mum have in common?This week's guest is Caroline Ottoy, Managing Director of WatchHouse.Today, WatchHouse is one of the most exciting hospitality brands on the planet, with 29 locations across the UK, USA and Dubai, and ambitious plans to reach 100 sites globally over the next few years.But Caroline's journey started in a very different place.A teenager destined for a science degree, a year spent slightly losing her way, and a mum who effectively packed her bags and sent her to hospitality university whether she liked it or not.Thankfully, she did.In this episode we chat about:How an agricultural college accidentally launched a hospitality careerSpending a year working in France and becoming fluent in FrenchThe early days of ASK and opening restaurants across the UKLiving above the restaurant and learning hospitality the hard wayThe legendary Dough Ball IncidentGrowing brands from start up to national successThe move from restaurants into Planet OrganicLeading through Covid and creating daily "Cobra Meetings" to keep teams alignedLearning to step up when uncertainty is everywhereOvercoming imposter syndrome and finding confidence on stageThe mentors, cheerleaders and leaders who changed her lifeWhy EOS has become one of the most powerful tools behind WatchHouse's growthThe ambitious journey to 100 WatchHouse locations worldwideSome of my Favourite Quotables"Visions are irrelevant without great people""Everything is about people. Everything""I was a really good waitress. I'm telling you now, I could handle a big section""We didn't really know what we were doing. We were just finding out as we went along"Along the way we explore leadership, resilience, culture, friendship, hospitality careers, and the extraordinary impact great people can have on the direction of our lives.One of my favourite moments came when Caroline reflected on receiving a message from a former team member years later, thanking her for the role she'd played in shaping his career and life.It's a beautiful reminder that in hospitality, we often have a far bigger impact on people than we ever realise.Funny, thoughtful, inspiring and packed with lessons for anyone building teams, leading people, or simply trying to figure things out as they go.And yes...There is a story involving enough dough balls to fill half of Bristol.Enjoy.Show PartnerA big shout out to today's show partner, RotaCloud — the people management platform built specifically for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from one simple, web-based app.It also makes life easier for teams, allowing staff to check rotas, request holiday, and pick up extra shifts directly from their phones.To find out more, head to RotaCloudThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Guest Bio Julius Solaris is founder of Boldpush, a management consultancy, and one of the most influential voices in the event industry. A 2024 EIC Hall of Leaders inductee, he advises Fortune 500 companies and event industry CEOs. His content reaches 9 million readers annually, with over 300,000 professionals downloading his research. Julius has delivered keynotes across 15 countries to more than 250,000 attendees.   Hire Them to Speak Follow Julius Solaris: LinkedIn Bio Follow Scott Bloom: eSpeakers Bio Follow eSpeakers: eSpeakers Marketplace   About No More Bad Events Brought to you by eSpeakers and hosted by professional emcee, host, and keynote speaker Scott Bloom, No More Bad Events is where you'll hear from some of the top names in the event and speaking industry about what goes on behind the scenes at the world's most perfectly executed conferences, meetings, and more. Get ready to learn the secrets and strategies to help anyone in the event industry reach their goal of putting on nothing less than world-class events. Learn more at nomorebadevents.com.   About the Host A veteran comedian and television personality, Scott has built a reputation as the go-to choice for business humor. He has hosted hundreds of events over two decades for organizations of all sizes, hosted his own weekly VH1 series, and co-hosted a national simulcast of the Grammy Awards from the Palace Theater. As the son of a successful salesman, he was exposed to the principles of building a business at an early age. As a comedian, Scott cut his teeth at renowned improv and comedy clubs. As a self-taught student of psychology, he's explored what makes people tick and has written a book (albeit a farce) on how to get through life. He's uniquely positioned to deliver significant notes on connecting people and making business seriously funny. And who doesn't like to laugh? Learn more about Scott: scottbloomconnects.com   Produced by eSpeakers When the perfect speaker is in front of the right audience, a kind of magic happens where organizations and individuals improve in substantial, long-term ways. eSpeakers exists to make this happen more often. eSpeakers is where the speaking industry does business on the web. Speakers, speaker managers, associations, and bureaus use our tools to organize, promote, and grow successful businesses. Event organizers think of eSpeakers first when they want to hire speakers for their meetings or events. The eSpeakers Marketplace technology lets us and our partner directories help meeting professionals worldwide connect directly with speakers for great engagements. Thousands of successful speakers, trainers, and coaches use eSpeakers to build their businesses and manage their calendars. Thousands of event organizers use our directories every day to find and hire speakers. Our tools are built for speakers, by speakers, to do things that only purpose-built systems can. Learn more at eSpeakers.com.   Show Credits Scott Bloom: Host | scottbloomconnects.com Joe Heaps: eSpeakers | jheaps@eSpeakers.com

What does it take to rehumanize our common life in a moment of cultural fragility, institutional collapse, and crisis of trust? Recorded at the Washington National Cathedral for Comment magazine's inaugural Understory Festival, this roundtable asks how culture, beauty, and faith might rehumanize a fractured public life. Mark Labberton is joined by Comment editor-in-chief Anne Snyder, The Sacred host Elizabeth Oldfield, Washington Post columnist Shadi Hamid, and Cardus co-founder Ray Pennings. "It is actually possible to have deep roots and wide open arms." In this episode, the panel reflects on building a gathering rooted in hope and Christian humanism rather than argument alone. They discuss why and how politics is downstream from culture, the role of religion in the public square, the limits of purely cerebral ways of knowing, toxic positivity versus honest hope, pluralism with deep roots, the beauty of "groaning," and learning to die well. Episode Highlights "It is actually possible to have deep roots and wide open arms."—Anne Snyder "Naturally as a Muslim, I don't agree with Christianity's truth claims, but that doesn't mean that I can't appreciate the beauty of Christianity."—Shadi Hamid "The word that's been coming to me this whole festival is and."—Elizabeth Oldfield "Politics is downstream from culture."—Ray Pennings "We're all made to worship, it's just a question of what we worship."—Shadi Hamid About the Guests Anne Snyder is editor-in-chief of Comment, a magazine published by Cardus, and convener of the Understory Festival. She hosts The Whole Person Revolution podcast and wrote The Fabric of Character. Elizabeth Oldfield hosts The Sacred podcast, is a former director of UK think tank Theos, and author of Fully Alive: Tending to the Soul in Turbulent Times. Shadi Hamid is a Washington Post columnist, senior fellow at Georgetown's Center for Muslim-Christian Understanding, co-host of Zealots at the Gate, and author of The Case for American Power. Ray Pennings co-founded Cardus in 2000 and serves as its executive vice president and Comment's publisher. Helpful Links and Resources The Understory Festival: https://comment.org/understory/ Comment magazine: https://comment.org Cardus: https://www.cardus.ca The Understory, by Lore Ferguson Wilbert (the book behind the name): https://www.amazon.com/dp/1587435705 Elizabeth Oldfield, Fully Alive: https://www.elizabetholdfield.com The Sacred podcast: https://linktr.ee/sacredpodcast Zealots at the Gate: https://comment.org/podcasts/zealots-at-the-gate/ Shadi Hamid, The Case for American Power: https://www.washingtonpost.com/people/shadi-hamid/ Show Notes Understory Festival, National Cathedral Local hope, national despair Naming the festival: the Lore Ferguson Wilbert book Festival, not conference—body, mind, heart, soul Cardus, a faith-based think tank "Politics is downstream from culture."—Ray Pennings Ways of knowing as the "secret sauce" A Muslim observer among his favorite Christians "I don't agree with Christianity's truth claims, but that doesn't mean that I can't appreciate the beauty of Christianity."—Shadi Hamid Culture as the path out of despair Weeping beside someone rolling their eyes Groaning beauty and Romans 8 Dying well—euthanasia, deathbeds, Ben Sasse The secular paradigm at a dead end "We're all made to worship, it's just a question of what we worship."—Shadi Hamid Madeleine Albright's "theophany" on faith in diplomacy Moral ambition and the power of "and" "The word that's been coming to me this whole festival is and."—Elizabeth Oldfield Christian humanism—rights endowed by a Creator Luke Bretherton—start with the neighbor's need Hospitality—a guest, not an enemy "It is actually possible to have deep roots and wide open arms."—Anne Snyder Surface versus depth—showing what's underneath #UnderstoryFestival #Comment #ChristianHumanism #PublicTheology #ShadiHamid #ElizabethOldfield #AnneSnyder #Cardus #Pluralism #Hope Production Credits Conversing is produced and distributed in partnership with Comment Magazine and Fuller Seminary.

Hospitality consultant Preston Lee explains how restaurants can build stronger teams, earn employee trust and create the kind of human connection that keeps guests coming back.Why This Episode MattersWhy hospitality begins with genuine care, not a memorized scriptWhat younger employees need from restaurant leaders todayHow daily training creates consistency without overwhelming the staffWhy the employee experience directly shapes the guest experienceHow AI may make real human hospitality even more valuableBanterMark and Francis take aim at New York City's new anti-alcohol campaign and its failure to acknowledge the social and cultural role of restaurants and bars. Francis proposes a protest involving drinks, campaign posters and social media…until Mark's old college beer funnel makes an appearance and immediately weakens the case.The ConversationPreston Lee joins Mark and Francis to discuss why hospitality is ultimately a structured form of kindness and care. He explains how restaurants can motivate younger employees by providing purpose, clarity and consistent expectations rather than assuming earnings alone will create commitment. The conversation explores hands-on training, daily pre-shifts and Preston's “drip training” approach, which introduces meaningful changes gradually and reinforces them through accountability. They also discuss creating hospitality between employees, recognizing when someone is not right for the organization and developing managers rather than simply promoting them. Finally, Preston considers how AI may support restaurant training while making authentic human interaction an increasingly valuable luxury.Timestamps0:00 New York City's anti-alcohol campaign6:35 Hospitality as kindness, care and purpose17:00 What Gen Z needs from restaurant leaders25:00 Drip training, accountability and earning trust30:30 Building hospitality within the restaurant team43:30 The 30% Rule, AI and the future of human connectionBioPreston Lee is a hospitality consultant, founder of The 30% Rule and author of The Hospitality Handbook: How Unconditional Hospitality Transforms Teams, Customers, and Companies. He works with restaurant operators to develop stronger leaders, more consistent teams and hospitality systems that can grow with the business.InfoPreston's book The Hospitality Handbook: How Unconditional Hospitality Transforms Teams, Customers, and CompaniesPreston's site https://30percentrule.com/ Subscribe: Restaurant Guys' Regularhttps://restaurantguysregulars.buzzsprout.com/Magyar Bankhttps://www.magbank.com/Stage Left Wine Shophttps://www.stageleftwineshop.com/Our PlacesStage Left Steakhttps://www.stageleft.com/Catherine Lombardi Restauranthttps://www.catherinelombardi.com/Stage Left Wineshophttps://www.stageleftwineshop.com/Reach Out to The Guys!TheGuys@restaurantguyspodcast.com

In this episode, Brian is joined by Dr. Jennifer Elfenbein,Chair of the Hospitality & Tourism Management Program at Grand Canyon University. Grand Canyon University is a private, nonprofit Christian university located in Phoenix, Arizona. They are dedicated to providing a purpose-driven education that empowers students to discover their calling and lead with integrity. As part of the Colangelo College of Business, Jennifer brings a wonderful balance of real-world experience and 15 years of teaching experience to the program. Tune in to hear who Jennifer Thanks for helping heralong the way.

Joff Romoff, Google Cloud's Global Head - Travel & Hospitality, unpacks the real and imagined cultural gaps between Silicon Valley and the hotel industry. We talk how tech companies are asset-light and data-forward, while hoteliers are asset-heavy and still inclined to think of the room, not the customer, as the product.And, how AI is (very) quickly transforming how travelers get inspired via longer, richer prompts, demand for activity outranking accommodation, and a strong desire to trust the new infrastructure of search. But AI's real value is reducing friction, not obliterating human experience. The industry is now in an all-out technology arms race, with OTAs, brands, suppliers, and pretty much everybody else you can think of on the front lines.

Hospitality businesses in Christchurch have had a big boost to the winter coffers thanks to rugby's Super Round in the city's new stadium. Richard Sinke, owner of Dux Central spoke to John Campbell.

Dina Winder is EVP of Asset Management at Highgate and President of the Hospitality Asset Managers Association (HAMA). In this episode, she shares the unexpected path that led her into hospitality, from investment banking and real estate to one of the hotel industry's most influential roles: asset management.Dina explains what asset management means in a hotel context, how asset managers represent ownership interests, and why the role spans everything from investment strategy and underwriting to renovations, financing, and long-term business planning. She also discusses what makes hotels fundamentally different from other real estate asset classes and why that complexity is part of what makes the business so compelling.Beyond asset management, Dina reflects on the career lessons that shaped her leadership style, including analytical thinking, attention to detail, learning the fundamentals, and the ability to turn numbers into a story. If you're looking to better understand how owners think about hotel performance and value creation, this conversation offers an inside look at one of hospitality's most influential and often misunderstood functions.See Highgate's portfolio here A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

We live in a culture that tells us to look after ourselves first. Yet despite all our freedom, connection, and opportunity, loneliness has become one of the defining issues of our time. This series explores the biblical practice of hospitality—the simple but powerful act of opening our homes, sharing our tables, serving others, and building genuine community. Through Scripture, practical insights, and honest conversation, we'll discover how God's answer to isolation is found in lives lived together. Hospitality isn't entertaining. It's making room for people. To start the series Pastor Paul Reid shared this great message titled 'Practice Hospitality'

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   This week opens at LE Miami — which Scott describes less like a travel conference and more like Coachella for hotel nerds — before the guys dive into the real industry tension underneath the party. Hyatt tells investors to stop counting rooms and start counting fees, arguing that “empty calorie” growth is the wrong metric. But the panel digs into the contradiction: the premium story is Park Hyatt, Andaz, Thompson, and Alila — while the actual growth engine may be Essentials, all-inclusives, and credit card economics. Translation: hotel companies are increasingly distribution platforms, loyalty machines, and maybe even banks. Then Hilton's Undergraduate by Hilton gets a second look. The name still gets roasted, but the strategy starts to make sense: college towns are wildly underserved, Graduate doesn't pencil everywhere, and tired select-service boxes are begging for conversion. The question is whether this is lifestyle innovation — or just another brand solving an owner pipeline problem. The guys also react to Sonder co-founder Francis Davidson's new AI travel startup, Odessia, and debate whether dedicated AI travel agents can win when ChatGPT and Claude already own so much user context. That leads into a bigger conversation about trust, human travel advisors, preference passports, and why overwhelmed travelers may want fewer options — not more. Finally, Minor Hotels makes the case for “asset-right” hospitality, arguing that brands need more skin in the game if they want owner trust. The crew closes with DMs, celebrity hotel speculation, World Cup demand anxiety, and Ben teasing a possible conversion-brand play of his own. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro & L.E/Miami Recap 05:52 — Hyatt's New Growth Strategy 16:35 — Hilton's Undergraduate Brand Bet 24:25 — Sonder's Founder Is Back: Odessia and AI Travel Planning 33:35 — The Human Concierge Is Making a Comeback 50:00 — What's In Your DMs? 59:25 — Spice of the Week   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode What happens when artificial intelligence meets world-class customer hospitality? In this episode of Remarkable Results Radio, host Carm Capriotto welcomes Mike DelaCruz, CEO of Overdryve Marketing, and Michelle Tansey, co-founder of Euro Clinic, for a forward-thinking discussion on how auto repair shops can use AI, data, and intentional customer experiences to build stronger businesses. From using AI as a strategic business assistant to creating a luxury-level customer journey that rivals brands like Ritz-Carlton and Nordstrom, Mike and Michelle share practical insights on what separates average shops from elite operations. They explain how predictive marketing, operational excellence, and deeply embedded core values can transform customer retention and long-term profitability. What You'll Learn How AI can serve as your shop's "big brain" to improve decision-making and uncover blind spots.How predictive marketing can forecast car count, identify customer churn, and improve campaign performance.The concept of the "NASA Shop" and what elite automotive operations do differently.How Euro Clinic creates unforgettable customer experiences through personalized hospitality.The importance of building systems and processes around your shop's core values.Why strong operations must come before marketing success.How small communication changes can dramatically improve customer trust and confidence.The role data plays in making better business decisions and reducing emotional guesswork. The future belongs to shops that combine technology with humanity. AI can provide unprecedented insight into customer behavior and business performance, but lasting success still comes from exceptional service, consistent operations, and a culture built around caring for people. The shops that embrace both innovation and hospitality will be the ones that stand out, retain customers, and thrive in the years ahead. Mike DelaCruz, CEO Overdryve Marketing Michelle Tansey, Euro Clinic, Santa Clara, CA. Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI's integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You're probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story...

What emerged from this crisis was not merely a commercial venture, but a deliberate reimagining of how communities can celebrate the bond between humans and their pets. Courtney Honda and Slava Borisov recognized that the pet industry, despite its massive $160 billion market size, had fundamentally missed an opportunity to create genuine hospitality experiences. Traditional retailers operated on purely transactional models, lacking the sensory richness and emotional connection that pet owners desperately craved. Their decision to create Puptique stemmed from a clear understanding that pets provide physical, emotional, and spiritual support to their owners, yet the industry treated them as commodities rather than family members. Courtney and Slava brought complementary personalities and backgrounds that prove essential to both their personal and professional relationship. Their yin-yang dynamic generates healthy debate and productive conflict that strengthens their partnership rather than derailing it. Courtney, fueled by the aloha spirit and rooted in marketing and wellness backgrounds, balances Slava's immigrant entrepreneurial drive and experience managing portfolios worth hundreds of millions. Together, they've learned that the financial investment required for franchising is actually the easier part of the equation compared to finding partners genuinely committed to building community for the next decade. If you're inspired by Courtney and Slava's mission to create community hubs for pet owners and are interested in becoming a franchise partner or learning more about the Puptique opportunity, visit www.puptique.com to explore how you can bring this innovative Pet Hospitality concept to your community. Whether you're looking to invest in a franchise, become a member, or simply discover more about their vision of celebrating the lifelong bond between humans and their pets, their website provides all the resources you need to get started. Join thousands of members nationwide who are already part of the Puptique community and experience firsthand how genuine hospitality and authentic connection are transforming the pet retail landscape. For the accessible version of the podcast, go to our Ziotag gallery.We're happy you're here! Like the pod?Support the podcast and receive discounts from our sponsors: https://yourbrandamplified.codeadx.me/Leave a rating and review on your favorite platformFollow @yourbrandamplified on the socialsTalk to my digital avatar Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Most people say they can't find the right mentor. The truth? They're not ready — and they're not qualifying. In this episode of the Abundance Mindset Podcast, Vinney Chopra and co-host Gualter break down Wealth Principle 30: learn to attract the right mentors.   Vinney shares the full origin story — arriving in America with just $7, knocking on doors 13 hours a day selling Bibles and encyclopedias for the Southwestern Company, and how seven books became his first mentors. He tells the story of his 40-year mentor, billionaire Spencer Hayes, whose business card simply read "Salesperson." Then he gives you the practical framework: how to qualify a mentor, how to make yourself worthy of one, and why "if the man is right, the world is right."   If you're building in real estate, raising capital, or just trying to get to the next level — this one's for you.   ⏱️ Timestamps 00:00 — "When the student is ready, the mentor appears" 00:50 — Wealth Principle 30: attract the right mentors 01:20 — Inside the 9-year mastermind (4 PM PST Wednesdays) 01:50 — Arriving in America with $7 — a Hindu man selling Bibles 02:30 — The 7 books that became Vinney's first mentors (Peale, Rohn, Carnegie, Dyer, Kiyosaki) 03:00 — 80-hour weeks knocking on doors in Atlanta 04:00 — Closing the engineering career: "I'm a salesperson at heart" 04:30 — Spencer Hayes: the billionaire mentor and the Park Avenue penthouse 06:00 — The business card that just said "Salesperson" 06:40 — Vinney's 5 books (including Hospitality Investing Made Easy) 08:00 — How to actually qualify a mentor (do they have the track record?) 09:00 — Introspection: finding the need within 10:00 — "If the man is right, the world is right" — the puzzle story 12:00 — Being open and worthy enough to be mentored 13:00 — Don't give up + the Tony Robbins lesson 13:30 — Find the top mentors in your business and study their path 14:30 — Hospitality is the name of the game right now 15:00 — "Bring the seed, not your need"  

Good podcasts are part of an ecosystem of ideas that have the potential to change the world - to shift us into the new system we so badly need.  For a long time, Farmerama Radio has been at the leading, radical edge where food, farming and activism meet. In the early days, it was all about fostering the voices of grassroots, small-scale farming with monthly episodes featuring stories from the field. Then, in 2019, the co-founders, Abby Rose and Jo Barratt worked with Katie Revell to produce their first in-depth series Cereal, which looked at the process of creating bread, from seed to loaf. It was a huge hit, and building off the success of Cereal – which won two Guild of Food Writers Awards – they went on to produce several more series, including their most downloaded, Landed, a powerful exploration of land ownership and colonial legacy in Scotland. In April of this year, Farmerama launched a new project Cereal Revisited, looking at the real-world impact of their podcast, and how Farmerama's stories helped listeners take action, both big and small.  This is a story of Thrutopia in action and we are really delighted to welcome one of the co-founders, Abby Rose to this podcast. Abby continues to lead the podcast today (the team is all women) and is both a farmer and soil health advocate. She was named one of 50 New Radicals by The Guardian and Nesta in 2018 for her work developing simple apps that help build ecology, profitability and beauty on farms around the world, and then in 2020, she was named in Code Hospitality's Top 100 Influential Women in Hospitality.  Farmerama Radio itself was named Best Investigative Work and Best Food Podcast at the Guild of Food Writers Awards 2020 and won Best Environment and Natural World podcast at the Independent Podcast Awards 2024.  So for a story that really gets to the heart of the power of story, please do listen and enjoy.LinksFarmerama website Farmerama Radio podcast on Apple Podcasts Wakelyns Farm in Suffolk Nottingham Mill Co-opHodmedod's YQ Grain at Hodmedod'sUK Grain Lab —About Accidental Gods—We offer three strands all rooted in the same soil, drawing from the same river: Accidental Gods, Dreaming Awake and the Thrutopia Writing Masterclass Our next Open Gathering offered as part of our Accidental Gods Programme is 'WALKING THE PATH OF THE INNER WARRIOR' which will run on Sunday 28th June 2026 from 16:00 - 20:00 GMT - details are here. You don't have to be a member of Accidental Gods to come along - but if you are, all Gatherings are half price.If you'd like to join us at Accidental Gods, this is the membership where we endeavour to help you to connect fully with the living web of life. If you'd like to train more deeply in the contemporary shamanic work at Dreaming Awake, you'll find us here. If you'd like to explore the recordings from our last Thrutopia Writing Masterclass, the details are hereManda and Louise both offer one-to-one Mentoring Calls.  Manda is fully booked just now, but if you'd like to contact Louise, details are here.

Most people don't lose money in real estate because they picked the wrong house…They lose money because they didn't understand the financing strategy behind the deal. This week on the Exit Strategies Radio Show, host Corwyn J. Melette sits down with William Harvey, founder of Harvey Capital, to unpack the realities of private lending, hard money financing, house flipping, hospitality investing, and what homeowners and aspiring investors need to understand before jumping into a deal.From common mistakes that cost people money to understanding risk, equity, and financing strategy, this conversation is packed with practical insights for anyone looking to build wealth through real estate while protecting their financial future.Will shares how he went from a double college dropout to building a real estate investment and hard money lending business — while also discussing the importance of faith, stewardship, and legacy-building.Key Takeaways:00:01 — Will Harvey's journey into real estate investing00:06 — How private lending actually works00:07 — Why hard money isn't always “expensive”00:08 — Risks borrowers and lenders face00:11 — Why ARV matters so much00:15 — Biggest mistakes new investors make00:18 — Hospitality and Airbnb investing lessons00:21 — Faith, stewardship, and legacy-building Legacy Takeaway:What I'm focused on now is really trying to generate wealth and resources and use that to try to help initiatives that are actively trying to spread the gospel throughout the world. Connect with Will:Contact Number: 703-677-7991Invest with: Harvey-Capital.comHard money: HarveyCapitalFunding.comConnect with Corwyn:Contact Number: 843-619-3005Instagram:⁠ https://www.instagram.com/exitstrategiesradioshow/⁠FB Page:⁠ https://www.facebook.com/exitstrategiessc/⁠Youtube:⁠ https://www.youtube.com/channel/UCxoSuynJd5c4qQ_eDXLJaZA⁠Website:⁠ https://www.exitstrategiesradioshow.com⁠Linkedin:⁠ https://www.linkedin.com/in/cmelette/⁠Shoutout to our Sponsor: Mellifund Capital, LLCNeed funding for your next real estate flip or build? MelliFund Capital makes it fast, flexible, and investor-friendly. Visit MelliFundCapital.com and fund your future today. Again, that's MelliFundCapital.com, M-E-L-L-I-L-U-N-D, Capital.com.