Podcasts about Hospitality

Relationship between the guest and the host, or the act or practice of being hospitable

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    Latest podcast episodes about Hospitality

    Cat & Cloud Podcast
    Path Of Least Resistance

    Cat & Cloud Podcast

    Play Episode Listen Later Sep 25, 2023 40:02


    What is the lifetime value of a customer? What is the importance of providing guests with “delightful” experiences? Hospitality extends farther than making people feel welcome, it's about meeting guests where they're at and doing what you can to get them stoked. This week Chris and Michael are sitting down to talk about how you can keep people coming back to your business time and time again. Every interaction is an investment in your guest, and the more you're able to make someone feel taken care of the more likely they'll be to come back… maybe they'll even tell a few friends! Listen to the full episode to hear their thoughts on how to put a hospitality focused cafe culture into practice. Do you have a question you've been dying to ask us? Do you wanna hear us talk about it on the podcast? Visit our website catandcloud.com/podcast, or email us at podcast@catandcloud.com and tell us what it is, and maybe your question will be the one we answer next week! Instagram: https://www.instagram.com/catcloudcoffee/ Cat & Cloud: https://catandcloud.com/ Chris Baca's Personal Blog: https://chrisbaca.com/ We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions, with Integrity and intentionally, and it's our mission to inspire connection, by creating memorable experiences. We're a small independent business and this is our story. Enjoy!

    5THWAVE - The Business of Coffee
    The powerful connection between coffee and sport

    5THWAVE - The Business of Coffee

    Play Episode Listen Later Sep 22, 2023 26:09


    On the podcast today we're delving into the worlds of coffee and sport to explore the synergies between these two high profile industries.We'll be speaking with Dr Lindsy Kass, Principle Lecturer, University of Hertfordshire to get a deeper understanding of what caffeine does to the body and how it can affect athletic performance.We'll also hear from Caleb Benoit, Founder, Connect Roasters and Major League Baseball player Ian Happ from the Chicago Cubs, about their business partnership and the importance of aligning on vision and values.Credits music: "Rye Grass Ryder" by Samantha Rise in association with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

    The Next Big Idea
    UNREASONABLE HOSPITALITY: The Power of Giving People More Than They Expect

    The Next Big Idea

    Play Episode Listen Later Sep 21, 2023 66:38


    When he was 26, Will Guidara took the helm of a middling brasserie in New York City called Eleven Madison Park. A decade later, it was named the best restaurant in the world. How did he pull off this unprecedented transformation? By practicing unreasonable hospitality. Host: Caleb Bissinger Guest: Will Guidara Book: "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect"

    Thanks For Visiting
    291. Boardrooms to Bedrooms: How An NYC-Based Host Crushed Hospitality in the Hudson Valley

    Thanks For Visiting

    Play Episode Listen Later Sep 21, 2023 44:26


    Hello listeners! We're thrilled to have Ray Vargas join us today. Ray left his corporate job in NYC to start a vacation rental business in New York's gorgeous Hudson Valley. With local roots and a background in hospitality, Ray has built an award-winning company managing over 50 luxury properties.He shares how Home Sweet Hudson was born out of necessity when he couldn't find help managing his vacation home, how he leveraged his local connections and hospitality skills to provide 5-star experiences for his guests, how he pressure tests homes before renting them, and his tips for hiring and retaining a top-notch team.Other topics covered include the importance of professional photography, developing company culture and core values, and transitioning to an entrepreneurial lifestyle. Ray's story proves that, with grit and passion, you can build a thriving business – even in rural areas!Resources:• #STRShareSunday: @retroretreatscincy• Website: homesweethudson.com• Instagram: @homesweethudsonco• Entrepreneur Operating System: eosworldwide.com• Read: Traction: Get a Grip on Your Business by Gino WickmanThanks for Visiting is produced by Crate Media.Mentioned in this episode:Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate!Sign up at hostmasterclass.com.Breezeway | Breezeway is our favorite all-in-one property operations and messaging app. We use Breezeway to standardize our cleaning, maintenance, and inspection processes and automate guest messaging to deliver a quality experience. Their photo checklists make it easy to verify detailed work in real-time and make sure nothing falls through the cracks. Best yet, TFV listeners get free implementation!Sign up today at Breezeway.io/TFVHostfully | Sign up today and use coupon code THANKSFORVISITING to get 2 Free Guidebooks!Sign up at Hostfully.comBe on the money, all the time, with Relay, a no-fee, online business banking and money management platform helps small businesses take control of their cash flow and get crystal clear on what they're earning, spending and saving.TFVCON | Join us September 24-26 in Columbus, Ohio for TFV CON 2023!Grab your spot now at tfvcon.com.

    Hospitality Mavericks Podcast
    #229 Fergus Navaratnam-Blair Research Director at NRG - Can AI transform travel and hospitality

    Hospitality Mavericks Podcast

    Play Episode Listen Later Sep 21, 2023 63:53


    Fergus Navaratnam-Blair Research Director at National Research Group, a research agency that focuses on the intersection of media, culture, and technology.In this conversation, Fergus breaks down AI; how AI can improve technologies, transform tasks in the travel industry, if consumers can truly trust where AI is now, human accountability through AI, and key points to think about when using AI in your organization.Connect with Ferugshttps://www.linkedin.com/in/fergus-navaratnam-blair-aa0a72a1/https://www.linkedin.com/company/national-research-group-a-stagwell-company/https://nrgmr.com/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

    Give an Ovation
    Hospitality Sliced Right With Brandon and Zane Hunt

    Give an Ovation

    Play Episode Listen Later Sep 21, 2023 20:02


    Brandon and Zane Hunt are brothers who have shaken and shaped the pizza industry since they opened Via313 in 2011. Brandon and Zane began Via313 out of a trailer in Detroit determined to expand and serve everyone up a slice. Now as a multi-unit brand, Via313 continue to serve delicious deep dish pizza all while perfecting their guest experience.On this episode you'll learn from Brandon and Zane about:Unique in-house hospitality tacticsTransparency around the realities of starting your own businessConnection and consistencyMore!Thanks, Brandon and Zane!

    The DreamMason Podcast
    A Plant Medicine Journey - The Lessons from an MDMA & Psilocybin Mushroom Experience

    The DreamMason Podcast

    Play Episode Listen Later Sep 20, 2023 41:04


    I went on a deeply healing, fun, and life-changing plant medicine journey about a week ago. This experience was led by a professional and held in a ritual fashion. Everyone was safe, taken care of, and chose to go on this joinery for their own reason. This is my fresh summary of the experience.  While more and more breakthroughs and awareness keep coming, this was my first unscripted sharing the experience with the public. This is not meant to encourage anyone to do plant medicine or other drugs or substances but to share my experience. I am not a shaman or a doctor, and everyone needs to consult their support systems, doctors, healers, and therapists before embracing these types of experiences. I hope you enjoy this share, and if you have any questions, you can always contact me. You can connect with Alex Terranova here: Instagram: @InspirationalAlex Website: www.TheDreamMason.com Email: Alex@TheDreamMason.com Alex Terranova is an Executive & Leadership Coach, Performance & Success Alchemist, Author, Men's Retreat Leader & International Speaker. Yahoo Finance dubbed me “The Anti-Excuses Coach,” and I am the Co-Creator of The Alchemy of Men Retreat, which is reimagining conscious men's work & the Co-Creator of Your Love Adventure, an innovative, fun, & adventurous new take on dating. Since 2007 I have led and supported leaders and teams in operations, people, HR, and franchising in the Hospitality and Technology Industries, opening over 15 locations across the country and overseeing the training of hundreds of franchisees, managers, and team members. Since 2015 I have professionally coached hundreds of successful and influential individuals & businesses to thrive financially, enjoy better relationships, and achieve more, all with less stress, drama, and difficulty. As a Professional Certified Coach & the Founder of DreamMason Inc., I have uniquely combined raw, direct, and bold masculine tactics with magnetic, playful, and spiritual feminine ease. I am passionate and believe Integrity, Commitment, Vulnerability, Trust, and Faith make up the core of Authenticity, which provides access to living an exceptional life of abundance, love, & joy. My work has been featured on NBC, FOX, Yahoo Finance, The Good Men Project, Disrupt Magazine, Thrive Global, and Elephant Journal. Additionally, I have worked with athletes, entertainers, executives, & leaders in; MLB, LinkedIn, Shutterfly, Godiva, Chase, Million Dollar Sellers, and Coldwell Banker. I support people in creating real results, integrity, enjoyment, and peace so that they can be empowered and successful in what deeply matters to them and build effective teams and their legacy.

    Slick Talk: The Hospitality Podcast
    Top 10 Vacation Rental Secrets | Brooke Pfautz

    Slick Talk: The Hospitality Podcast

    Play Episode Listen Later Sep 20, 2023 45:45


    Brooke Pfautz, CEO & Co-Founder of Vintory, has been a guest on the show more times than most but with good reason. The guy is a gem of knowledge and on this episode, he joins us to share some of the top secrets of our industry from the top vacation rental experts in his new book, Vacation Rental Secrets. Listen to Brookes' recent episode from earlier last year in 2022 - Listen here This episode is brought to you by our sponsors at: Minut – Minut has more than just security features! They monitor noise, movement, and occupancy all within one device and all Slick Talk listeners get 2 months FREE when they sign up with this link! Vintory - Scaling your property management company? Vintory is giving Slick Talk listeners a free digital copy of their book "From 0 to 500 Properties In 5 Years" and a $50 Amazon Gift Card for those who sign-up to do a demo! Safely.com – The best STR insurance that covers guests, owners, and managers! Making Safely a no brainer! Hostfully – Use code SLICKTALK for 3 months free of their digital guidebook or $100 off their property management platform! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we dive into the industry as a whole in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form and we will be in touch! Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

    Keys To The Shop : Equipping the Coffee Retail Professional
    432 : How to Win in Specialty Retail Coffee

    Keys To The Shop : Equipping the Coffee Retail Professional

    Play Episode Listen Later Sep 20, 2023 47:31


    It is a new era is specialty retail coffee. Great coffee can be found very easily in most major cities and people are making better coffee at home than they ever have. Add to this the ubiquity of RTD (Ready to Drink) coffee and a wide variety of convenience products. The retail coffee shop, with baristas making drinks and serving those drinks to customers, sits amongst this saturation with a problem, how do we create value? How do can you win in specialty retail coffee?  On this episode we are going diving into some extremely important ways that you can not only stand out in a crowded marketplace, but give the customer unmatched value that draws their repeat business, and you sustainable success.  Enter with an open mind and determine ahead of time, that if something resonates with you, that it will be the first step of your consistent pursuit to apply it and let it change you and your business.  We talk about: Hospitality as priority Why convenience products are actually an indictment of the cafe Values and your digital identity  Keeping marketing promises True accessibility and death of ego Listening to your customers Leadership reformation in the shop   Keys to the Shop Coaching and Consulting! Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call!   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com

    Scaling Up Business Podcast
    Exceptional Customer Experiences — Stowe Shoemaker, PhD

    Scaling Up Business Podcast

    Play Episode Listen Later Sep 20, 2023 45:58


    Great customer service is something that we can expect from restaurants and hotels, but rarely do we expect it from hospitals or emergency rooms. Today's guest is on a mission to change that.   Stowe Shoemaker has served as an advisor to numerous hospitality service providers over the course of his career including IGT, British Airways, Accor, Hilton, Landry's, and Hyatt. He has published two marketing textbooks and his newest book, Hospitable Healthcare: Just What the Patient Ordered! introduces hospitality principles to the healthcare industry.   Hospitality matters in every industry. Consider the last time you needed medical care. Did the customer service enhance your experience, or did it only make a hard situation worse? Healthcare needs to be fixed in more ways than one. Stowe and his coauthor aim to address the changes that need to be made in their new book.   Hospitality customer service standards are currently much higher than in the healthcare industry. A survey Stowe conducted indicated that healthcare ranks last in the hospitality experience when compared to restaurants and hotels. What can be learned from the hospitality industry that could be used in healthcare?   There are five principles that create an exceptional customer experience and systems that can be implemented to make these principles an effortless part of the customer experience.   Prepare, anticipate, engage, evaluate, and reward.   When each of these principles is achieved, a patient begins to feel less like an inconvenience to the company and more like a loved family member. And loyal customers will become lifelong, repeat clients who spend more money and create positive word of mouth for the business.   Interview Links: Stowe Shoemaker Hospitable Healthcare: Just What the Patient Ordered!   Resources: 20,000 Scaleups Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Recruiter.com Short List (use code scaleup)   Scaling Up is the best-selling book by Verne Harnish and our team for Scaling Up Coaches (formerly Gazelles). We share how the fastest-growing companies succeed where so many others fail.   Bill Gallagher, Scaling Coach and host of the show, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.   We help leadership teams with the biggest decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth. Scaling Up is based on Verne's original best-selling business book, Mastering the Rockefeller Habits.   Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.    

    What's Burning
    047: Barb Stuckey - Author of Taste and Chief Innovation & Marketing Officer at Mattson

    What's Burning

    Play Episode Listen Later Sep 20, 2023 62:05


    Barb grew up in Baltimore and spent much of her childhood in a Chinese restaurant. It was there that she developed a love for food as well as the frantic energy and deep hospitality that restaurants generate. She has an undergraduate business degree from the University of North Carolina Chapel Hill, and a Masters Degree in Hospitality from the Cornell Hotel School. Barb has been at Mattson since 1997 and is currently Chief Innovation & Marketing Officer at North America's most successful independent developer of foods and beverages. Mattson provides insights, strategy, innovation and product development services to retail CPGs, foodservice suppliers, ingredients suppliers, chain restaurants, and supplement companies.  Barb is known as a taste, food trend, innovation, consumer insights, and product development expert.  As part of Barb's role in the innovation projects that make up her daily job, she is required to taste food and figure out how to make it better. After more than 2 decades doing this, she's honed her tasting skills and ability to help others make food taste better. She shared this insight with the world when her book Taste: Surprising Stories & Science About Why Food Tastes Good was published in 2013. The paperback version is simply titled TASTE. Barb was instrumental in helping The San Francisco Cooking School integrate the science of taste into their curriculum by teaching the fundamentals of taste to each incoming class during the school's 10 years in San Francisco.  Barb has served on non-profit boards including La Cocina, San Francisco's incubator for low-income women of color, The Plant Based Food Association, and the Robert Mondavi Institute for Wine & Food Science at the University of California, Davis, and Mattson. Barb is also a contributor to Forbes.com where she writes about the food industry.  Barb is a performer at heart, and has given dozens of talks across the food and beverage industry, as well as a short TED Talk on umami at the main TED Conference on the mainstage in Long Beach.  Barb lives with her hyper-taster husband and two artisan cats, and splits her time between San Francisco and Healdsburg, in the heart of Sonoma wine country. She can be bribed with good tomatoes.  On this episode, Barb joins host Mitchell Davis and explores the concepts of “taste empathy” and “stomach share,” plus discusses the importance of learning how to taste critically in order to cook. Follow Barb on Instagram @barbstuckey and LinkedIn https://www.linkedin.com/in/barb-stuckey-3110b51/ For more on Barb and Mattson, visit:  www.MattsonCo.com   

    West Coast Initiative
    Jones Tidy & His Adventures of Hospitality

    West Coast Initiative

    Play Episode Listen Later Sep 20, 2023 98:22


    We sit down with Jones Tidy and converse on his journey of Hospitality World. He is Currently working with the well known Tao group and has worked at many well known establishments in his young career. He gives you a better understanding of why service is so important anywhere you go to work and the impact it has on others. His passion in Hospitality and his growth shows during our whole conversation in his journey. So let the talk begin.

    Hospitality Hangout
    Flipping the Breakfast Script | Season 10, Vol. 5

    Hospitality Hangout

    Play Episode Listen Later Sep 20, 2023 18:53


    On the latest episode of Hospitality Hangout, co-hosts Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sat down with a breakfast industry giant: David Birzon, CEO at Snooze, an A.M. Eatery. This conversation offers unique industry insights that you will not want to miss.From Paradise Bakery to Snooze, A Journey of ExpansionBirzon, who began his journey in the hospitality realm with Paradise Bakery in Aspen back in 1988, recounted his experience of growing the chain to an impressive 80 restaurants. The successful endeavor ultimately attracted Panera Bread, leading to an acquisition in 2007. But Birzon's entrepreneurial spirit didn't stop there. In 2012, partnering with a private equity group, he took on a new challenge, acquiring Snooze when it had a mere six units. Today, the chain boasts 65 eateries with eyes set on more.Unlocking the Power of Loyalty ProgramsJimmy sparked a discussion around the power of loyalty programs, referencing Snooze's recent revamp, MySnooze Bennyfits. Birzon emphasized the depth of relationship that can be forged when patrons opt into these programs. It isn't just about rewards, but the invaluable data that enables restaurants to truly cater to individual needs. As Schatzy noted, the cost of customer acquisition far outweighs retention, making these programs essential for sustainable growth.Snooze's Blueprint for ExpansionWith an expansive trajectory in mind, Snooze aims to leave its culinary footprint in diverse locations including Orlando, Tampa, Minneapolis, Philadelphia, Cincinnati, and Columbus. They're strategically spreading their reach, from mature markets to entirely new territories, keeping their growth ambitions stateside for now.The Fusion of Dining & DigitalThe trio also delved into the accelerating marriage of hospitality and technology. While the restaurant sector was historically slow in embracing digital solutions, the COVID-19 pandemic served as a profound catalyst. Today's challenge, Birzon notes, isn't about finding tech solutions – it's the integration and the tug-of-war over data ownership with third-party platforms.Schatzy and Jimmy also touched upon the idea of "dynamic pricing". A concept mirroring the pricing models of airlines and hotels could indeed reshape dining economics. However, Birzon believes a full embrace would demand a completely digital platform.Interestingly, while digital menus soared during the pandemic, there's been a trend reversal with many reverting to the tangible charm of paper menus, epitomizing the timeless essence of hospitality.The convergence of hospitality and technology demands a fine balance. While tech undeniably augments the dining experience, it's paramount that it serves to enhance, not eclipse, the very heart of hospitality.Tune into the Hospitality Hangout episode to hear these insights and more. Birzon's experiences, coupled with Schatzy and Jimmy's perspectives, promise a wealth of knowledge for anyone looking to navigate the evolving landscape of the hospitality industry.

    Good Morning Hospitality
    Deep Dive Into Hospitality Analytics with Jan Freitag

    Good Morning Hospitality

    Play Episode Listen Later Sep 20, 2023 35:39


    Mr. Jan D. Freitag is the National Director, Hospitality Analytics, for the CoStar Group. He moved there from STR which was acquired in October 2019 by CoStar Group. This week, our Hotel Crew, Sarah Dandashy & Steve Turk, have Jan Freitag joining the podcast again to discuss a line of data, occupancy, and hotel/travel impact in the current environment.  The GMC Report is LIVE! Make sure you sign up for our Good Morning Capital Newsletter & Members Dashboard, right here! Hospitality Hotline Hospitality Hotline is open to everyone by using this link!

    The Hospitality Mentor
    Deep Dive Into Hospitality Analytics with Jan Freitag

    The Hospitality Mentor

    Play Episode Listen Later Sep 20, 2023 34:54


    Mr. Jan D. Freitag is the National Director, Hospitality Analytics, for the CoStar Group. He moved there from STR which was acquired in October 2019 by CoStar Group. This week, our Hotel Crew has Jan Freitag joining the podcast again to discuss a line of data, occupancy, and hotel/travel impact in the current environment Tune in as Sarah Dandashy and Steve Turk highlight these stories, share their opinions and dive in deeper to the topics you all want to hear more about! This show is structured to cover industry news within all of travel/hospitality and is recorded live every Wednesday morning 7am PST/10am EST so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, LIVE! Follow Steve Turk on LinkedIn Follow Sarah Dandashy on LinkedIn Check out Good Morning Hospitality livestreams Hospitality Hotline is open to everyone by using this link!

    The Real Estate Law Podcast
    A Tailored Approach: Short-Term Rental Investor Anson Roberts on Personal Growth and Leadership

    The Real Estate Law Podcast

    Play Episode Listen Later Sep 19, 2023 50:59


    We're super excited to welcome our friend Anson Roberts on the podcast! As Founder and CEO of Tailored Stays, Anson has raised the bar for luxury short-term rentals and attention to detail. Jason met Anson at the STR Wealth Retreat in Miami and was instantly drawn to his warmth, knowledge, and giving mindset. During this conversation, we learn WHY Anson chooses to give more than he takes from others, and how that has set his business up with success. Anson is no stranger to entrepreneurship, having built a successful automotive business from the ground up. Now, he's focused on acquiring unique properties and leveling up the guest experience.  Anson shares the lessons he's learned from acquiring, renovating, and operating such large and complex properties like his stunning retreat in Crystal Beach - Solara Sands. We hear Anson's thoughts on leadership, delegating tasks, and using technology like AI tools to help grow his business efficiently. We're thrilled to have Anson join us today to share his insights on success, leadership, and living an aligned life. So whether you're an investor, business owner, or seeking personal growth, get ready to be inspired as we learn from the master himself. Things we discussed in this episode: How Anson went from flipping houses to building a luxury vacation rental empires The story behind acquiring and renovating the one-of-a-kind Solara Sands property Hard lessons learned from operating a large and complex rental in the first year Why Anson believes community and mastermind groups are essential for success Strategies for finding your "zone of genius" and focusing your time and energy The daily habit Anson swears by for adding value and improving lives Best practices for leadership, delegation, and empowering remote teams Why being vulnerable is important in a mastermind setting for true growth Leveraging new tech like AI to automate tasks and serve customers Get in touch with Anson Roberts Website - https://tailoredstays.co/ Email - anson@tailoredstays.co Instagram - https://www.instagram.com/tailoredstays.co/ Facebook - https://www.facebook.com/tailoredstays.co Join Jason Muth of Straightforward Short-Term Rentals and Attorney / Broker Rory Gill of NextHome Titletown and UrbanVillage Legal in Boston, Massachusetts for another episode of The Real Estate Law Podcast! #realestatepodcast #nexthome #humansoverhouses #realestate #realestateinvesting #realestateinvestor #realestatelaw #realestateagent #realestateinvesting #realestateinvesting #entrepreneurship #vacationrentals #businesssuccess #personaldevelopment #mastermindgroups #findingyourpassion #leadership #selfimprovement Follow us! Following and subscribing to The Real Estate Law Podcast not only ensures that you'll get instant updates whenever we release a new episode, but it also helps us reach more people who could benefit from the valuable content that we provide. The Real Estate Law Podcast on Instagram and YouTube NextHome Titletown Real Estate on Facebook and LinkedIn Straightforward Short-Term Rentals on Instagram Attorney Rory Gill on LinkedIn Jason Muth on LinkedIn Help us Spread the Word If you've found our podcast helpful, entertaining, or informative, please consider leaving us a rating and review. It only takes a minute and can make a huge difference in helping us reach more listeners. Hospitality.FM The Real Estate Law Podcast is part of Hospitality.FM, a podcast network dedicated to bringing the best hospitality-focused podcasts to those in and around the industry, from Food + Beverage, Guest Experience, Diversity & Inclusion, Tech, Operations, Hotels, Vacation Rentals, Real Estate Law, and so much more

    Customer Service Academy
    141: 5 Step Framework to Protect Quality and Experience

    Customer Service Academy

    Play Episode Listen Later Sep 19, 2023 19:44


    In this episode, we talk about quality and how to protect it in your business.   Link to my latest virtual hospitality program:  http://6canons.com/   - We discuss 3 businesses who are testing new CX strateies in the marketplace - Quality takes an intentional approach to ensure daily execution.  This is fueled by front line employees and their leaders. - 5 steps to maintaing quality in your business     It's time for the great service comeback!  Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.     Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.     Tony Johnson Customer Service Expert | Author | Trainer | Speaker     Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com

    The Hospitality Mentor
    Hispanic Hospitality Leaders | National Hispanic Heritage Month

    The Hospitality Mentor

    Play Episode Listen Later Sep 19, 2023 80:32


    In honor of National Hispanic Heritage Month, you will hear from 5 incredible Hispanic hospitality leaders in this episode. National Hispanic Heritage Month is annually celebrated from September 15 to October 15 in the United States for recognizing the contributions and influence of Hispanic Americans to the history. The Hispanic hospitality leaders you will hear from in this episode are Santiago Rodriguez is the General Manager at Nobu Hospitality, Carlos Garcia is the General Manager at Sonesta Miami Airport, Cessie Cerrato is the Founder of Cessie C. Communications, Richard Garcia is the Senior Vice President of F&B Remington Hotels, and Laura Barbieri is an Executive & Life Coach. Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

    Southland Christian Church
    Unsung Heroes | The Hospitality of Lydia

    Southland Christian Church

    Play Episode Listen Later Sep 18, 2023 30:51


    Healthy churches always have healthy volunteer cultures where everyone contributes and serves. Lydia was a successful businesswoman who opened up her home as a place to launch a church. In this sermon we will look at how hospitality is often a key to helping people feel safe and loved in the presence of God.

    PHPC
    The Golden Thread–Hospitality | Christ of the Celts

    PHPC

    Play Episode Listen Later Sep 18, 2023 21:34


    Sip With Me
    Brad Parker, Parker Hospitality

    Sip With Me

    Play Episode Listen Later Sep 18, 2023 27:43


    Vibe check, Chicago!! If you're a regular on the Chicago food & drink scene, chances are you've been to one of Brad Parker's establishments, which include the popular Hampton Social, The Bassment, newly opened Nisos Prime, and more coming.   Entrepreneur Brad Parker is the founder of Parker Hospitality and his dining concepts are more than kitchens slinging conventional dishes —--they're immersive portals that transport guests to dreamy destinations: you have the nautical Hampton Social which evokes an East Coast lifestyle; Mediterranean Nisos lets you escape to the Greek Islands; and live music venue, Bassment, is a one of our favorite speakeasy lounges.    Brad joins us this week to discuss what you can enjoy at his immersive establishments, both in Chicago and around the nation. We learn fun facts like where the famously instagramable “rosé all day” sign came from and what theme is next on his business bucket list. Hear how he curates each location's high quality menu and why his spots are perfect for many young adults like Ioanna & Aaron, who want insane quality food but also sometimes want to have fun in a more sophisticated environment than a busy club or crowded bar. Plus, Ioanna & Aaron dine at Nisos Prime Bar & Hampton Social. AND we had such a good time, we're going back to Nisos Prime Bar this week to celebrate Ioanna's birthday (we're mostly going back for the homemade bread app)! We 10/10 recommend Brad's spots for a night out with friends, to celebrate a special event, or just to treat yourself. The food quality was superior, the staff were the friendliest in the city, and the energy, let us tell you, the VIBES truly transported us to places far far away. See our experience and reviews on Instagram @sipwithme_ Visit https://www.parkerhospitality.com to see locations, make reservations, and view menus! Follow Brad: @bradparker_hospitality Follow Parker Hospitality: @parkerhospitality

    On the Back Bar
    On The Back Bar #76 The Unexpected Power of Hospitality: Dicky Hartono's Bangkok Journey

    On the Back Bar

    Play Episode Listen Later Sep 17, 2023 47:53


    In this episode of On The Back Bar Podcast, Chris chats to Dicky Hartono the beverage manager at Firefly Sindhorn Kempinski Bangkok.  Full Podcast video on YouTube here  ***** Join our community on Facebook! Beverage Network This podcast relies on our listeners to keep the show going! If you could support us by joining our Patreon it would really help this podcast grow. Patreon is a platform where you can support the podcast with a small monthly donation. This funding will help with all manner of things to equipment costs, editing and even getting some hard to reach people to sit down with me. Or you can just buy me a coffee to say thanks with the link below! :)  https://www.patreon.com/onthebackbar https://www.weeboon.com/en/campaign/chris-menning-fighting-off-cancer       ***** If you love our show would you please consider leaving us a review on iTunes or giving us 5 stars? It will really make a difference and help the podcast in the future. Head over to our website gastronomerlifestyle.com Contact me at chris@gastronomerlifestyle.com

    Mosaic Christian Church
    TABLES | Hospitality Amidst Hostility | Jonathan Moynihan

    Mosaic Christian Church

    Play Episode Listen Later Sep 17, 2023 42:47


    TABLES | Hospitality Amidst Hostility  | Jonathan Moynihan

    The Learning Leader Show With Ryan Hawk
    545: Will Guidara - The Remarkable Power of Giving People More Than They Expect (Unreasonable Hospitality)

    The Learning Leader Show With Ryan Hawk

    Play Episode Listen Later Sep 17, 2023 58:13


    Text Hawk to 66866 to become part of "Mindful Monday." Join 10's of thousands of your fellow learning leaders and receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12   https://twitter.com/RyanHawk12 “Intention means every decision, from the most obviously significant to the seemingly mundane, matters.” “My dad says “The best way to learn is to teach.” He taught me to study for tests as if I were going in to deliver a presentation. At EMP, I made teaching part of our culture.” "Public speaking is a leadership skill." Excellence is about small details — A couple of examples of that were lighting and music. “Maybe people don't notice every single individual detail, but in aggregate, they're powerful. In any great business, most of the details you closely attend to are ones that only a tiny, tiny percentage of people will notice.” "Some of the best advice I ever got about starting in a new organization is; Don't cannonball. Ease into the pool." Magic: “Too many people approach creative brainstorming by taking what's practical into consideration way too early in the process. Start with what you want to achieve, instead of limiting yourself to what's realistic or sustainable.” “Sometimes magic is just someone spending more time on something than anyone else might reasonably expect.” – Penn and Teller "Often, the perfect moment to give someone more responsibility is before they're ready." The daily 30-minute meeting: “A daily 30-minute meeting is where a collection of individuals becomes a team.” Find hidden treasures: Will's dad had his own platoon in Vietnam. It wasn't a great platoon. On it was a guy nicknamed Kentucky, Kentucky was lazy and wasn't in great shape. He wasn't that smart, but he was skilled directionally and had a great feel for being in the woods.  “A leader's responsibility is to identify the strengths of the people on their team, no matter how buried those strengths might be.” “Business like life is all about how you make people feel. It's that simple and that hard.” - Danny Meyer "In restaurants, our reason for being is to make people feel, seen, it's to make them feel welcome, it's to give them a sense of belonging. The food, the service, the design, they are simply ingredients in the recipe of human connection" “The One Minute Manager by Ken Blanchard and Spencer Johnson. I still give The One Minute Manager to every person I promote. It's an amazing resource, in particular on how to give feedback. My biggest takeaways were: Criticize the behavior, not the person. Praise in public; criticize in private. Praise with emotion, criticize without emotion.” “What would you attempt to do if you knew you could not fail?” “What criticism offers you, then, is an invitation to have your perspective challenged—or at least to grow by truly considering it. You might stick with a choice you've been criticized for or end up somewhere completely different. The endgame isn't the point as much as the process: you grow when you engage with another perspective and decide to decide again.” “The aggregation of marginal gains,” or a small improvement in a lot of areas. In his words: “The whole principle came from the idea that if you broke down everything you could think of that goes into riding a bike, and then improve it by 1 percent, you will get a significant increase when you put them all together.”

    Restaurant Rockstars Podcast
    360. How to Dominate Your Hospitality Competition - Keith Benjamin

    Restaurant Rockstars Podcast

    Play Episode Listen Later Sep 16, 2023 69:57


    It's one thing to run a restaurant, bar, or club and quite another to run a business and dominate the competition. It takes vision, strategy, hospitality, and a powerful company culture. In this episode of the Restaurant Rockstars Podcast, I'm speaking with Keith Benjamin of Uptown Hospitality Group and Eat, Drink & Be Merry, a dynamic restaurant, bar, and nightlife company with locations in NYC, Charleston, and Chicago. Keith started his career in college creating big hospitality events, then did a stint in sports marketing only to find his true passion working his way to the top in the hospitality space. Watch or listen as Keith tells: - What it means to put it all on the line to invest in and grow a future in hospitality - How to authentically become the “IT” spots for customers to go to - The true meaning of Leadership - Inspiring and coaching your team while having a full bench of future leaders. - Doing the right thing, setting an example for the industry, and giving back - Knowing and relating to your customer to provide the most fun experiences. - Playing your best game, but always staying aware of the competition behind you And of course, how to instill “Intrapreneurship” within an entrepreneurial business. Don't miss this episode, then go out there and ROCK your own Bar, Club or Restaurant! Roger Thank you to our sponsors: The Restaurant Academy: Everything you need to know to optimize profits and maximize sales https://restaurantrockstars.com/joinacademy/ Xenia: Your operations base camp that scales standard procedures, trains your team, controls operations, and even manages food safety. https://xenia.team/rockstars Popmenu: For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate. FREE Demo: https://www.popmenu.com/rockstars Jtech: The “key” to restaurant communications with cutting edge tech for your customers and team. Now Get 10% off only at this link: https://www.jtech.com/rockstars

    Most People Don't... But You Do!
    #105 Choices Lead to Chances for Happiness; Donna Quadri-Felitti (Penn State School of Hospitality)

    Most People Don't... But You Do!

    Play Episode Listen Later Sep 15, 2023 43:09


    Today's podcast guest is Donna Quadri-Felitti, who heads the School of Hospitality for Penn State University. She is a dear, supportive friend that continues to TEACH me and others not only about our industry, but also about life. We discuss: -How education and experiences lead to choices, which then can enable greater happiness. -How their program sequencing changed to adapt to the needs of their students after the pand