Podcasts about Hospitality

FIND MORE ABOUT ABBY KUYKENDALL Abby Kuykendall- Website and Instagram Abby Kuykendall's Book- Let the Biscuit Burn A FEW THINGS MENTIONED Revelation 19 1 Peter QUESTIONS TO HELP YOU RISE When have you felt seen, known and loved, what did the other person do to help you feel that way? How can you be disciplined to build hospitality into your rhythms? What is one visual reminder you can create in your home or office that will trigger an invitation of hospitality? How can you get ready to be ready this holiday season? LET'S CONNECT! Did you like this episode? Let us know and leave a review on itunes or share it with a friend. Or message us on Instagram – we'd love to hear from you! Get the Daily Dozen Checklist -12 habits that will immediately make you happier and healthier  

Week 1 of CHRISTMAS AT BETHLEHEM with Executive Pastor Matt Piland. Pastor Matt reminds us what true hospitality looks like.

Brady Lowe is a connector, educator, and experience-maker who founded Taste Network and the nonprofit Piggy Bank, spending more than two decades building unforgettable collaborations between chefs, farmers, hotels, and brands. Through his Next 10 coaching and accelerator hub, Brady helps hospitality founders design smarter events, deeper guest relationships, and sustainable revenue with a focus on pairings, playbooks, and pre-visit engagement. Susan and Brady chat during this special in-person episode, recorded at The Pub at EAV. • How to use Facebook groups, comments, and DMs to attract sports fans and turn them into faithful regulars • Why "11 to 35 micro-interactions" often have to happen before a guest spends a dollar with you • Ways to make your social media as personal and welcoming as your host stand or bar top • The origin story of Taste Network and how a single wine-and-cheese pairing can shape an entire career • How to think about guest engagement as "relationship currency" that carries your brand through tough times • What a strong pre-visit engagement sequence looks like for restaurants, hotels, and bars • Practical examples of surprise-and-delight moments that guests can replicate at home and rave about for months • How to turn recipes, rituals, and house favorites into high-value digital giveaways that build your email list • Why most hospitality social media fails (and what to ask your social media person about actual revenue) • How to download your Instagram data and use AI to audit what's working and who your real audience is • What to expect from the 2026 World Cup in terms of premium experiences, demand, and guest expectations • The key non-negotiables Brady uses to design memorable F&B experiences: surprise, emotional sequencing, and human connection *** Our Top Three Takeaways 1. Engagement before the visit is the new battleground for hospitality success. Brady argues that guest engagement must begin long before someone walks through the door. Restaurants and hotels should treat Instagram and their websites as extensions of the front door—places where you start building relationship equity. A simple "hello," a thoughtful comment, or an acknowledgment of someone's interaction can fundamentally shift how guests perceive your brand once they arrive. Most brands post but don't connect, and that is the biggest miss today. 2. Hospitality operators need training, tools, and intentionality around social media—and most don't have it. He's adamant that restaurants and hotels rarely train their teams to engage digitally. Social media isn't just a marketing channel; it's a hospitality channel. He encourages leaders to audit their digital presence, use tools like ChatGPT to evaluate Instagram data, create value-focused lead magnets (recipes, techniques, guides), and measure whether social efforts actually drive revenue. Without this skill set, the business model is incomplete. 3. First-time "transformational moments" are at the heart of memorable hospitality. From his earliest career epiphany—watching a guest have a life-changing food experience—to building Taste Network and Next 10, Brady centers everything around delivering unforgettable moments. His non-negotiables: surprise, carefully sequenced emotional storytelling, and genuine human connection. These principles apply whether you're designing an event, launching a restaurant, or building community—and they're key to earning loyalty and sustaining brands through peaks and valleys. Brady Lowe on LinkedIn https://www.linkedin.com/in/tastenetwork/ Taste Network https://tastenetwork.com/ The Pub at EAV https://www.eavpub.com/ Other Episodes You May Like:  129: Boo-Boo Sugar with Jason Brooks https://www.topfloorpodcast.com/episode/129 86: Fist Bump Welcome with Mary Mattson-Quagliana https://www.topfloorpodcast.com/episode/86 85: Fake Wedding Officiant with Michael Cecchi-Azzolina https://www.topfloorpodcast.com/episode/85

What does it really take for a boutique hotel to stand out in the crowded world of social media? In this episode, host David Millili and Steve Carran sit down with Dino Jevric, Social Media Marketing Manager at Arlo Hotels, to explore how hotels can thrive in today's digital world.From Dino's early days in social media to running creative campaigns for Arlo Hotels, we dive deep into strategies that connect travelers with authentic experiences. Discover how Arlo leverages culture, personality, and behind-the-scenes content to redefine boutique hotel marketing—and why authenticity is more important than ever in social media.In this episode, you'll learn:How Arlo Hotels builds engaging campaigns without relying solely on promotionsThe balance between polished visuals and authentic, “run-and-gun” contentTips for hotels struggling with social media: leaning into culture and personalityHow Arlo's social media creates connection before guests even step on propertyWatch the FULL EPISODE on YouTube: https://youtu.be/FvaCNK7_vYc Links:Dino on LinkedIn: https://www.linkedin.com/in/dino-jevric/Arlo Hotels: https://arlohotels.com/Arlo on Instagram: https://www.instagram.com/arlohotels/For full show notes head to: https://themodernhotelier.com/episode/238Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Some people seem born with the gift of hospitality. The moment you step through their doorway, peace meets you like a warm blanket. The room smells inviting, your needs are anticipated, and the details have been thoughtfully arranged with love. Many of us admire these “natural hostesses,” even if we don’t see those qualities in ourselves. Alicia Searl shares honestly that hosting doesn’t come as easily for her anymore—especially now that the holidays feel heavier, the gatherings larger, and the expectations higher. When she learned it was her turn to host Christmas, her first reaction wasn’t joy but stress. Yet the Lord softened her heart and reminded her of something far more important than décor, menus, or perfect planning: Hospitality is ultimately about peace, not presentation. In Luke 10, Jesus sends out seventy-two disciples with one simple instruction upon entering a home:“First say, ‘Peace to this house.’”No elaborate preparations. No expectations. Peace was the first gift exchanged. If peace rested there, they were to stay, share meals, and bring the good news of God’s kingdom. If not, the peace simply returned to them, and they moved on. Simple. Sacred. Purposeful. Hospitality is one of the primary ways believers embody the heart of Christ. Whether our homes are large or small, tidy or lived-in, beautifully decorated or simple, we are called to cultivate atmospheres where peace dwells. Our mission field begins at our front door.The people who enter our homes—and the homes into which we enter—should encounter the peace of Christ through us. This season, whether you’re hosting Christmas, visiting relatives, or gathering with neighbors, you have the opportunity to bring peace into every room you enter. Today's Bible Reading:“When you enter a house, first say, ‘Peace to this house.’ If someone who promotes peace is there, your peace will rest on them; if not, it will return to you. Stay there, eating and drinking whatever they give you… Do not move around from house to house.” – Luke 10:5–7 Main Takeaways True hospitality is not about perfection—it's about peace. Jesus instructs us to bless homes with peace before anything else. Our homes can become places of ministry through simple, Christ-centered welcome. The peace of Christ rests where hearts are open, and it returns unharmed where it is not. Peace on earth begins with peace exchanged between believers in everyday relationships. Let’s Pray Father God, Thank You for giving us a beautiful model of hospitality through Your Word. Help us to release the pressures of hosting and instead focus on welcoming people with Your peace. Soften our hearts toward every person who enters our home and every home we enter this season. Teach us to greet others with grace, truth, and love. Fill our homes with Your presence so they may radiate peace on earth in the most ordinary and sacred ways. Let the atmosphere within our walls reflect the hope we have in Christ, and may our hospitality become a testimony of Your goodness. In Jesus’ name, Amen. Additional Scriptures for Reflection Romans 12:13 Hebrews 13:2 John 14:27 Colossians 3:15 Calls to Action Subscribe to the Your Daily Prayer podcast at LifeAudio.com Share this devotional with someone preparing to host holiday gatherings Explore related articles on Crosswalk.com and Christianity.com for more resources on hospitality and peace Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.

This panel explores what it means for the church to embody true hospitality by following Christ—the ultimate model of love, humility, and service. Through Scripture, practical principles, and heartfelt reflection, we learn how genuine love transforms our interactions, shapes our character, and equips us to serve others with excellence.

"Hospitality and real community starts by inviting people into your messy home…"   Summary In this episode, Mike and Alicia sit down with best-selling Catholic author Emily Stimpson Chapman to talk about Advent, Storybook for young Catholics, and the beauty of simple hospitality. Emily shares the real, lived rhythms of Advent in her home—reminding parents that peace and prayerfulness grow best when traditions are tied to everyday routines and kept flexible, not burdensome.   Emily also introduces her newest work, The Story of All Stories, a beautifully crafted children's story Bible from Word on Fire that presents salvation history as one unified narrative. Although written for ages 7–13, it has already captivated teens, parents, and grandparents alike.   Finally, the conversation turns to hospitality—how ordinary families can open their homes joyfully, even amid noise, chaos, and little ones. Emily offers practical tips, simple meal ideas, and a vision for welcoming others that prioritizes connection over perfection.   Key Takeaways Advent traditions work best when tied to existing family routines—like dinner—rather than starting from scratch. Flexibility in traditions preserves peace and allows your family to embrace the joy of the season without stress. Hospitality doesn't require perfection—simple meals and genuine presence build true community. Opening your home combats loneliness and helps families live their mission together.   Couple Discussion Questions What Advent traditions have been life-giving for our family—and which ones cause unnecessary stress? How could we anchor Advent prayer or traditions more naturally into our existing daily routine? In what ways do we tell the story of salvation to our children? Is there room to deepen our approach? When we think about hospitality, what holds us back most—perfectionism, time, or fear? Who is one person or family we could invite over in the next two weeks for a simple, joy-filled meal?  

In this conversation, Robert Capelli discusses his journey into the pet hospitality industry, the evolution of pet hotels, and the challenges of financing and operating these facilities. He highlights the importance of technology in enhancing the pet care experience and the growing trend of pet humanization, where pets are treated as family members. The discussion also covers effective management practices and the future of pet hospitality, emphasizing the need for personalized experiences for pet owners.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

It's one thing to grow your own food, take care of animals, and cook from scratch, but it's another thing entirely to open your door and invite people into your real, lived-in home. Yet hospitality has always been such an important part of homemaking and biblical community. It's a ministry we get to offer, not when everything is perfect, but right in the middle of real life. Scripture reminds us that welcoming others is one of the simplest ways we can show the love of Christ, and it doesn't require anything fancy. Today, we're talking about how to make your home a cozy, welcoming place to be, not with expensive, Pinterest-perfect décor, but with the little things that create warmth and comfort, and the heart posture that opens the door to real connection.   Our Sponsors: - A'del Natural Cosmetics - natural, U.S. made makeup, Christian and family-owned! Go to adelnaturalcosmetics.com/jocelyn Use code: FARMFEDFAMILY for 20% off your order - Inherit Clothing Company - find modest, fashionable clothes designed with Christian values Go to inheritco.com/FARMFED Use code: FARMFED for 10% off your order   Join the free Farm Family Community  Connect with Jocelyn! Free recipes, gardening tips, food preservation tutorials, and more! Follow us on Facebook

Join us as we discuss how we are to hold on to the Truth of the Gospel, watch out for false teaching, and exercise caution when offering hospitality to enemies of the Gospel.

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Jenna has (almost) never been interviewed, which is quite remarkable for someone who has had such an impact on the Rochester restaurant scene, the cultural fabric of Rochester, and the entrepreneurship community of our city. In this hour plus interview, we get to know the person behind many of Rochester's most well known and beloved restaurants and the pride of Holley, NY.Mentioned in this episode:Joe Bean Coffee - Coffee that lifts everyone.Use promo code Lunchador for 15% off your order! https://shop.joebeanroasters.comBehind the GlassPodcast and gallery focusing on underrepresented artists utilize the space to amplify their work. Curated by @Richardbcolon @qua.jay. Check out the podcast or join them in person first Fridays at 240 E Main St, Rochester, NY! https://behind-the-glass-gallery.captivate.fmFood About TownFood About Town hosted by Chris Lindstrom, focusing on restaurants, food and drink of all kinds, and whatever topics I want to cover! https://foodabouttown.captivate.fm/

AMY KASARI, Pastor of Hospitality and Justice / Second Sunday of Advent / Ruth 2.1-12

X: @RepFine @ileaderssummit @americasrt1776 @NatashaSrdoc @JoelAnandUSA @supertalk @JTitMVirginia Join America's Roundtable (https://americasrt.com/) radio co-hosts Natasha Srdoc and Joel Anand Samy with U.S. Congressman Randy Fine. Randy Fine was elected to represent Florida's 6th Congressional District in April of 2025 and serves on the House Foreign Affairs and the Education and Workforce Committee. A third-generation Floridian, Randy built a career as a successful entrepreneur, founding and running businesses in retail, technology, and hospitality. At 40, he retired from the private sector to focus on raising his two sons, Jacob and David, with his wife, Wendy. Randy's retirement didn't last long. In 2016, he was elected to the Florida House - before moving on to the Florida Senate and then Congress. As the only Jewish Republican in the Florida Legislature, Randy led the fight to make Florida the safest state in America for Jewish families and people of faith. Randy graduated magna cum laude from Harvard College with a degree in government and later earned his MBA from Harvard Business School. Topics: 1) Update on the U.S. economy, inflation, grocery prices and cost of gas. The inflation rate under President Biden's administration was 9.1% (year-over-year, as measured by the Consumer Price Index), which occurred in June 2022. This was the highest rate in approximately 40 years. Through President Trump's leadership on the economic front, the high inflation rate has dropped to 3%. The record high inflation under the Biden-Harris administration pushed up grocery prices to an all-time high. Congressman Fine addresses the concerns of the high cost of living with a clear explanation. Gas prices under the Biden administration surged to a high of $5.016 per gallon for regular unleaded, recorded on June 14, 2022. Today, gas prices have dropped to a national average of $2.93, with the average gas price in Mississippi dropping to around $2.57 per gallon of regular unleaded. Today, Democrats are running elections on "affordability" while facts clearly reveal that they created the economic crisis in the first place. It was the Biden administration's policies voted by Democratic Party members of Congress which have hurt American families and the US economy. The conversation focuses on how decent hard-working Americans will benefit from the tax cuts including no tax on tips, no tax on overtime and the removal of taxes on social security impacting retirees. 2) The rise of anti-Semitism in America with a focus on polling showing that anti-Israel sentiment is rising on the Republican side, especially among young voters. 3) President Trump's efforts to curtail the flow of drugs from Venezuela by targeting boats transporting cocaine to America. In the US, around 42 million people had used cocaine at some point in their lifetime as of 2024. An estimated 22,174 people died from a cocaine-involved overdose in 2024. 4) Bringing to the forefront how NATO member Croatia sold illicit Iranian oil stored in Croatian government facilities. The illegal scheme (operating between 2022 and 2024) where nearly one million barrels of sanctioned Iranian oil were allegedly stored in a Croatian facility before being sold as Malaysian oil to evade U.S. sanctions. Report: "A civil forfeiture complaint was filed early this year in the U.S. District Court for the District of Columbia alleging that $47 million in proceeds from the sale of nearly one million barrels of Iranian petroleum is forfeitable as property of, or affording a person a source of influence over, the Islamic Revolutionary Guard Corps (IRGC) or its Qods Force (IRGC-QF), designated Foreign Terrorist Organizations (FTOs). 5) The China threat. 6) Focusing on Congressman Randy Fine's effort in co-sponsoring the bill The Veterans' Assuring Critical Care Expansions to Support Service members (ACCESS) Act of 2025 with Chairman Mike Bost, House Veterans Affairs Committee, a Marine veteran. americasrt.com (https://americasrt.com/) https://ileaderssummit.org/ | https://jerusalemleaderssummit.com/ America's Roundtable on Apple Podcasts: https://podcasts.apple.com/us/podcast/americas-roundtable/id1518878472 X: @RepFine @ileaderssummit @americasrt1776 @NatashaSrdoc @JoelAnandUSA @supertalk @JTitMVirginia America's Roundtable is co-hosted by Natasha Srdoc and Joel Anand Samy, co-founders of International Leaders Summit and the Jerusalem Leaders Summit. America's Roundtable (https://americasrt.com/) radio program focuses on America's economy, healthcare reform, rule of law, security and trade, and its strategic partnership with rule of law nations around the world. The radio program features high-ranking US administration officials, cabinet members, members of Congress, state government officials, distinguished diplomats, business and media leaders and influential thinkers from around the world. Tune into America's Roundtable Radio program from Washington, DC via live streaming on Saturday mornings via 68 radio stations at 7:30 A.M. (ET) on Lanser Broadcasting Corporation covering the Michigan and the Midwest market, and at 7:30 A.M. (CT) on SuperTalk Mississippi — SuperTalk.FM reaching listeners in every county within the State of Mississippi, and neighboring states in the South including Alabama, Arkansas, Louisiana and Tennessee. Tune into WTON in Central Virginia on Sunday mornings at 9:30 A.M. (ET). Listen to America's Roundtable on digital platforms including Apple Podcasts, Spotify, Amazon, Google and other key online platforms. Listen live, Saturdays at 7:30 A.M. (CT) on SuperTalk | https://www.supertalk.fm

If you own or operate a restaurant, this is one of the most important Nashville Restaurant Radio episodes you will ever listen to.In today's conversation, Brandon sits down with Justin Cook, a Certified EOS Implementer® who has helped dozens of businesses—restaurants included—escape the chaos and finally build organizations that run with clarity, accountability, and consistency.Joining as co-host is Sean Lyons, Partner at UP Hospitality (Germantown Café, Park Café, and Karrington Rowe), who brings the real-world operator's lens to the conversation. This is the perfect mix of Visionary, Integrator, and Implementer perspectives.Together, we break down:⭐ Why restaurants need EOS more than almost any other industry• Why owners get stuck in firefighting mode• The hidden cost of running on emotion instead of systems• How EOS creates clarity when growth outpaces structure⭐ The tools that immediately change restaurant operations• The Vision/Traction Organizer (V/TO)• Your Accountability Chart (why org charts don't work in restaurants)• L10 Meetings and how they stop fires before they spread• Rocks, Scorecards, IDS, and the discipline that restaurants rarely build on their own⭐ Sean's firsthand experience implementing EOS across three restaurant brands• What worked• What was painful• What changed overnight• What still needs refinement• Your business shouldn't rely on your heroics• How EOS makes decision-making objective⭐ How EOS helps restaurant owners get their LIFE back• Why you sleep better when your team has clarity• Independent restaurant owners• Operators stuck in the “I know everything, so I have to do everything” loopWho is this episode for?• Anyone who wants a healthier team, clearer accountability, and fewer firesIf you've ever wished you could step out of daily chaos and truly lead your restaurant—this conversation is the roadmap.

You don't need to change your whole life.You need to come home to it.In a world obsessed with constant achievement and hustle, author and coach Taylor Scott brings a radically human approach to performance, growth, and purpose. This episode is about remembering who you are beneath the noise and giving yourself full permission to lead from that place.George sits down with Taylor Scott, author of Lead with Hospitality and former Disney leader, to explore the intersection of leadership, purpose, and emotional intelligence. But this isn't a talk about business tactics or mindset hacks. It's a soulful conversation about alignment, presence, and learning how to live from integrity, not for image.Whether you're leading a team, running a business, or simply trying to show up better in your own life, this episode will bring you back to what truly matters: your values, your presence, and your heart.What You'll Learn in This Episode:The difference between external success and internal fulfillmentHow to shift from performance mode into personal alignmentThe power of reconnecting to your own story and purposeWhy clarity doesn't come from forcing but from rememberingHow Taylor's Disney background taught him everything about emotional safetySimple practices to lead with hospitality, in business and life Key Takeaways:✔️Emotional safety creates excellence: Environments where people feel seen, heard, and safe allow them to thrive.✔️Integrity isn't a trait, it's a practice: Living in alignment with who you are creates real confidence and connection.✔️Presence is the unlock: Being here, now, is more powerful than any plan or tactic.✔️Story is strategy: When you own your story, your strategy becomes magnetic.✔️Connection isn't a marketing tactic: It's your greatest leadership tool. Timestamps & Highlights:[00:00] – The illusion of performance vs. the gift of alignment[08:45] – Taylor's journey from Disney to emotional safety advocate[14:12] – What “Lead with Hospitality” really means[21:34] – The 4 essentials for creating emotional safety[27:49] – Redefining performance: from hustle to integrity[35:03] – Leading yourself before you lead others[41:12] – Hospitality in business, relationships, and communication[48:20] – Remembering your story: a key to confidence[55:44] – Taylor on grief, healing, and honoring your pace[1:03:09] – Practical tools to come back to your center[1:09:28] – Final truth bombs and a reminder: “You're already enough.” Connect with Taylor Scott:Website: https://leadwithhospitality.com/Book: Lead with Hospitality – available on AmazonInstagram: @tscott1502Books & ResourcesYour Challenge This Week:What part of this conversation sparked something in you?Tag  @itsgeorgebryant and  @tscott1502 on Instagram to share your reflection or a moment where you chose alignment over performance.Want to lead with more presence? Start by answering this:Where am I performing… and what would alignment look like instead?Join The Alliance: The Relationship Beats Algorithms™ community for entrepreneurs building meaningful businesses through connection.Apply for 1:1 Coaching with George: Build a business aligned with your heart, not just your head.Check out upcoming live events and workshops at: https://mindofgeorge.com/retreat/

"Beyond Sunday" are episodes from Adam and Narrate staff that dive deeper into our life with Christ.Hannah sits down with Deb McNay, a Narrate owner who serves on the Hospitality Team to hear her story.  

Stephen Grootes speaks to George Glynos, Head of Research at Head of Research at ETM Analyst Moody’s upcoming review could mean for South Africa’s credit rating, amid fiscal gains, reform progress, and lingering growth concerns. In other interviews, Dino Constantinou, Operations Director for the Marble group talks about Marble Hospitality’s bold move to expand its portfolio with the launch of a five-star hotel at The Olympus in Sandton. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape.    Thank you for listening to a podcast from The Money Show Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc The Money Show is brought to you by Absa     Follow us on social media   702 on Facebook: https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/CapeTalk 702 on YouTube: https://www.youtube.com/@radio702   CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/Radio702 CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

The Green Top Outdoors Podcast connects listeners with the heart of Virginia's outdoor heritage. In this episode, Hunter and Todd sit down with owner Ted Barrett and Director of Operations Chloe Altaffer to explore Dundee's history, its explosive growth since 2020, what makes their upland program so elite, the tradition of dog work, the unforgettable English theme days, corporate retreats, weddings, hospitality, and why this place has become a true Virginia treasure.If you've ever wanted to experience upland hunting, classic Southern hospitality, or a sporting event straight out of the English countryside — this episode is for you.Our mission is simple: celebrate the people, places, and traditions that make outdoor life unforgettable.

TBTL Friendo and Self-Made Media Mogul Nora McInerny joins the show to talk about why she insisted on picking up Luke at the Phoenix airport when she heard he was coming to town. They also discuss Andrew's very bureaucratic plans for Christmas Eve. And they prep Luke for his upcoming appearance on KUOW's news podcast.  

Some management companies build hotels. Olympia Hospitality builds identity. I spoke with Sara Masterson (President) and John Schultzel (Chief Growth Officer) about how Olympia blends independent spirit, strong brand partnerships, and mission-driven hospitality across destinations like Nantucket, Boston, Winter Park, the White Mountains, and beyond. On #NoVacancyNews, Sara and John explain how they combine boutique creativity with brand-backed consistency, how they think about technology adoption, and why community connection is becoming the core differentiator in both luxury and branded hotels. A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com. What we cover:

Cyber threats aren't evolving, they're accelerating.

In this episode of The Modern Hotelier, Steve Carran and David Millili is joined by Luis Segredo, CEO of Hapi, to discuss the biggest hospitality news and trends from November. They dive into the recent dissolution of the Marriott–Sonder partnership, exploring why integrations and siloed technology can make or break hotel collaborations.Steve and Luis also examine the rise of direct bookings, the impact of loyalty programs, and how travelers are navigating Black Friday and Travel Tuesday deals. They share insights on how hotel brands are adapting to changing customer expectations, leveraging technology to create seamless experiences, and preparing for the future of hospitality.Topics covered in this episode:Marriott & Sonder partnership dissolves: lessons learned from failed integrations and siloed tech.Why hotel brands are leading in U.S. travel searches.Thanksgiving travel trends: record-breaking numbers, road vs. air travel, and insights from personal experiences.How hotels can innovate faster with harmonized data across multiple property management systems.Watch the FULL EPISODE on YouTube: https://youtu.be/IeKEY3anr54Links:Luis on LinkedIn: https://www.linkedin.com/in/luissegredo/Hapi: https://www.stayhapi.com/ Mariott Terminates Sonder AgreementBrands lead US Travel searchesThanksgiving TravelBlack Friday or Travel Tuesday dealsTell us more about the findings of The Future of Hotel Data ReportWhat is new at Hapi?For full show notes head to: https://themodernhotelier.com/episode/237Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of Disruption/Interruption, host KJ sits down with John Choate, co-founder of Apogee Travel, to discuss how the travel industry hides value, the illusion of price comparison, and how Apogee is disrupting the online travel agency model by turning every hotel booking into a charitable donation. Discover the truth behind loyalty programs, the commoditization of hotels, and how transparency and social good can reshape an entire industry. Four Key Takeaways: The Illusion of Comparison Shopping [00:41]John explains how consumers believe they are comparison shopping for hotels, but in reality, prices are controlled and nearly identical across platforms. The Birth of Apogee’s Value Model [06:55]The story of how a charity hotel stay and a conversation with Steve Wynn inspired the idea of using hotel profits for social good. Exposing Loyalty Program Devaluation [24:15]John breaks down how hotel loyalty programs manipulate point values, creating “value blindness” for consumers. How Apogee Travel Disrupts the Industry [32:05]Apogee’s unique model: every booking generates a donation to a charity of the traveler’s choice, at no extra cost, while still earning brand rewards points. Quote of the Show (34:20):"Most people think charity is emotional. In our model, it's structural. Travel's the largest overlooked fundraising engine in the world. We just plugged it in." – John Choate Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with John Choate: LinkedIn: https://www.linkedin.com/in/johnchoate/ Company Website: https://apogeetravel.com How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD?si=22332d4cd4ef4e41See omnystudio.com/listener for privacy information.

#10MinuteswithJesus ** Put yourself in the presence of God. Try talking to Him. ** 10 minutes are 10 minutes. Even if you can get distracted, reach the end. ** Be constant. The Holy Spirit acts "on low heat" and requires perseverance. 10-Minute audio to help you pray. Daily sparks to ignite prayer: a passage from the gospel, an idea, an anecdote and a priest who speaks with you and the Lord, inviting you to share your intimacy with God. Find your moment, consider you are in His presence and click play.

“Hospitality isn’t just something we do. Ultimately, it’s who we are. I think it rewards empathy, resilience, and creativity."

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Are we losing the gift of hospitality that shaped our homes, churches and communities? In this holiday episode, Jobin and Jeswin explore how South Asian families practiced hospitality as a way of life and why it is harder for our generation to keep it going. They share personal stories, cultural quirks and biblical insights that reveal why caring for others is more than a good trait, it is a central part of Christian identity. A warm, honest and convicting conversation about rebuilding community and opening your home, even when it feels inconvenient.

n this episode, Chris Gannon, co-founder of Bolay Fresh Bold Kitchen, shares his journey in the restaurant industry, influenced by his family's legacy in hospitality. He discusses the unique culinary experience Bolay offers, emphasizing health-conscious choices and community dining. The conversation explores the challenges of supply chain management, labor issues, and the importance of hospitality in creating memorable dining experiences. Gannon advocates for encouraging youth to join the hospitality industry, highlighting the valuable life skills it imparts. The episode concludes with a discussion on growth strategies, particularly the benefits of joint ventures over franchising.Takeaways Chris Gannon's background in hospitality stems from his family's legacy. Bolay focuses on nutritious, bold flavors from various cuisines. The restaurant industry is evolving towards healthier food options. Community dining and breaking bread together are essential for connection. Supply chain challenges are a significant concern for restaurants today. Hospitality is crucial for creating memorable dining experiences. Labor challenges and minimum wage increases impact restaurant operations. Encouraging youth to work in hospitality teaches valuable life skills. Joint ventures may offer more control than traditional franchising. The restaurant business thrives on teamwork and collaboration.

This week, we're talking about something every hospitality person knows all too well: pain.Back pain. Neck pain. Shoulder pain. “I've been on my feet for 14 hours” pain. But what if… most of it isn't actually coming from your body?Enter Gemma McFall (Gemma McFall – Pain Reprocessing Therapist)— Chronic Pain Recovery Coach, former hotel HR leader, Disney alum, and the only person whose first hospitality shift involved covering herself in six bowls of soup.A true industry baptism.

It's been another tough year for hospitality, with few restaurants and bars immune to the cost of living crisis. For an insight on the industry we're joined by Lucien Law, founder and chief executive of Savor Group which runs 20 restaurants and bars across Auckland spoke to Ingrid Hipkiss.

Most people know the names Marriott, Hilton, Wilson — but countless African American hoteliers helped build the foundation of American hospitality, and their stories rarely get told. I sat down with Calvin Stovall, author of Hidden Hospitality, to explore the remarkable journey behind his new book and the extraordinary hoteliers he uncovered along the way. Calvin spent decades researching these stories — from the late 1700s through the civil rights era — and the result is a stunning coffee table book filled with resilience, innovation, and legacy. On #NoVacancyNews, Calvin talks about the emotional moment he held the finished book for the first time, how the idea originated back in grad school, and why these stories matter for the next generation of leaders in our industry. A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com. Key Insights:

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   A big week of structural shifts in travel and hospitality. Capital One moves to acquire Hopper's installed software and hire key hotel and engineering teams — signaling a deeper push into owning the traveler journey. The team explores the LuxUrban collapse which predates the Sondor fall out but has an eerily similar story. And Google announces that hotel and flight bookings are coming directly into AI Mode, collapsing research and booking into a single conversational experience. We break down what these moves mean for distribution, loyalty, hotel operators, and the future relationship between brands, banks, and big tech. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at alliance.journey.com. Key Topics & Timestamps 00:00 — Intro 03:10 — Story #1: Capital One Set to Acquire Hopper Travel Software 15:22 — Story #2: Yet Another Hospitality Company Files For Bankruptcy: LuxUrban 30:34 — Story #3: Hotel and flight bookings are coming to Google's AI Mode 44:30 — "Spice of the Week" Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/    Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/uniquestaysguy/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Join Steve Carran and David Millili on The Modern Hotelier as they sit down with Brittney Jones, Chief Development Officer at Brittain Resorts & Hotels, to explore her inspiring journey from working on-property at a hotel to becoming a C-level executive.In this episode, Brittney shares insights on:The career lessons that shaped her path in hospitalityHow curiosity, humility, and adaptability have fueled her successThe intricacies of hotel development, acquisitions, and third-party managementStrategies for aligning owners and operators for long-term successEmerging trends in leisure and experiential hospitality, from condo hotels to upscale RV resortsAdvice for aspiring hospitality executives looking to grow in the industryBrittney also opens up about her personal journey, the values instilled growing up in South Carolina, and the small wins that have made a big impact throughout her career.Watch the FULL EPISODE on YouTube: https://youtu.be/pNG3z7i_RLgLinks:Brittney on LinkedIn: https://www.linkedin.com/in/brittney-s-jones/Brittain Resorts & Hotels: https://www.brittainresorts.com/ For full show notes head to: https://themodernhotelier.com/episode/236Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textBarbecue-sauce “arson,” a stadium that literally farts during fireworks, and a coffee order that could break up a marriage, welcome to another perfectly unhinged conversation with our friend Gavin. We compare UK and US chaos, ride the annual “Merry Christmas vs Happy Holidays” outrage carousel, and BBQ sauce.Gavin walks us through award winning pub bathrooms and a cursed KFC restroom, we investigate why the London Velodrome whoops like a cartoon character during fireworks, and we palate cleanse with cheese rolling, dog dancing, and a beautifully sloppy Rod Stewart clip.Our AITA segment features the domestic battle of the season: a simple offer of coffee turns into a barista-level demand with foam and syrups. Hospitality or entitlement? You decide. Gavin also gives a quick field guide to British masculinity: lad, bloke, chap, geezer, and a music rec you'll want in your playlist.If you laughed, cringed, or yelled “Emily, make your own coffee,” follow, review, and tell us: lad, bloke, chap, or geezer?Super Familiar with The Wilsons Find us on instagram at instagram.com/superfamiliarwiththewilsonsand on YoutubeContact us! familiarwilsons@gmail.com A Familiar Wilsons Production

Senior Vice President and Chief Commercial Officer at Newport Hospitality Group, Whitney Altizer, joins the Suite Spot in the latest episode of TMG Hospitality Trailblazers to give audiences a close look at what makes the Newport portfolio and brand unique in the hospitality industry and why social media is critical to a hotel's success in the digital age. Ryan Embree: Welcome to Suite Spot, where hoteliers check in, and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everyone. Welcome to another episode of The Suite Spot. This is your host, Ryan Embree. Welcome to another edition of our TMG Hospitality Trailblazers series. I got a fantastic guest. We actually had an opportunity to meet with someone from the, the Newport Hospitality Group just a couple weeks ago at the Hospitality Show, but we got a brand new guest here with us today, senior Vice President, Chief Commercial Officer, Whitney Altizer. Whitney, thank you so much for joining the Suite Spot today with me. Whitney Altizer: Hey, Ryan, thanks so much for having me. Appreciate it. Ryan Embree: We're gonna have a fun conversation today. A lot of exciting stuff and news about Newport Hospitality, but as tradition here on the Suite Spot, hospitality, as we know, is one of those things where people can come from all different places, brands, management companies, and unique journeys that led you to where you are. So let's hear about yours, Whitney. Talk to us a little bit about your hospitality journey and what led you to Chief Commercial Officer at Newport Hospitality Group. Whitney Altizer: Yeah. Well, I always joke that Newport raised me. You know, I went to Virginia Tech for business and hospitality, and then I moved to Atlanta and worked with Darden restaurants for a stint. You know, and I love the experience, but I just decided I needed a new perspective on food and beverage and the industry in general. So I ended up back in Blacksburg at a full service Holiday Inn that Newport actually owned and managed at the time. So 22 years ago, I walked into that Holiday Inn as a director of catering and sales, worked there on property, and then, moved up to the corporate director of sales, a corporate revenue manager. Then I was the director of Revenue and Digital. Then came along the Vice President of Comms Stratt, which catapulted me to where I am today which is the Chief Commercial Officer. Ryan Embree: Your story is a genuine reflection of our industry, of how many facets there are to hospitality, from everything from food and beverage to sales, to all the positions that you, that you held in, in between. You know, it's one of the reasons a lot of people love hospitality is because you can really do anything within it, right? It's almost its own ecosystem within our industry, and it's really cool to see, and I'm sure that was, you had some incredible experience, which lends you to where you are right now and knowing different people's positions. That's what we hear is sometimes the most successful hospitality people are the ones that got exposure to those different aspects of hospitality and kind of use that in their experience today. Some of those, hospitality professionals maybe even had to, you know, during that, that 2020 era had to get into some of those departments that they hadn't done in a minute, and certainly shared some experience there. But, we won't talk about that time, but doing some research for this episode, I wanna talk about Newport Hospitality and their story. Right? I always find it so fascinating when we talk about to these management companies and brands about how they first got into hospitality and fun little facts. That the origin story really dates back all the way to the 1850s. It goes back way, way far. Could you give a little background on the early days, maybe not take us that far, but a little bit early days of Newport Hospitality and how it's led to the amazing growth that you gu...

The Christmas season is here, and with it comes the rush, the expectations, and the pressure to make everything picture perfect. In this episode, we talk about what it really means to live the heart of Christmas, not just celebrate the day. We look at how easy it is to chase perfect moments, perfect meals, perfect gatherings, and miss the deeper invitation to be Christlike in how we show up for the people in front of us.You'll hear a simple encouragement to slow down, notice what matters, and create space for peace, joy, and connection. We talk about the difference between hospitality and entertaining, how to shift from striving to being present, and why the season can become a thin place if we're willing to pause and let God meet us there.This is for anyone feeling stretched thin or pulled in a hundred directions. Come back to center. Come back to Christ.Key TakeawaysThe Christmas season invites you to focus on connection, not performance.Look at what you're chasing this month and ask if it lines up with your faith or with outside pressure.Perfection pulls your attention away from presence. Let it go.Hospitality means opening your heart, not proving anything.Simplicity creates space for joy and connection.Christmas is a thin place. Slow down enough to sense God near.Stress Less, Live More: Simplify Your Routine with Soup and the Sabbath with Kathi Lipp- click here to listen.Christmas season, Christ centered Christmas, holiday stress, presence over presents, simplifying Christmas, hospitality, finding peace, joy in the holidays, thin places, spiritual reflection

Life keeps moving faster and faster and our schedules keep getting fuller and fuller. Fortunately, we have access to so much technology to help us keep up. But even though it empowers us to do more, we feel worse. We're glued to our phones, rage baited, and over stimulated. Many of us walk around with a pit in our stomach, anxious over what sources to trust and what catastrophe will strike next. But it doesn't help to blame our phones. It's a neutral piece of technology. 

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews two guests who presented at the RIMS ERM Conference 2025 in Seattle, Washington. First, Dr. Gav Schneider, Group CEO Risk 2 Solution Group and Founder, Institute of Presilience Risk 2 Solution, and second, Shreen Williams, Founder & CEO, Risky Business SW, LLC, and a member of the RIMS Rising Risk Professional Advisory Group. Dr. Schneider explained the meaning of Presilience and risk intelligence in ERM. Shreen Williams discussed the cognitive biases that can be mitigated through the six stages of an ERM Framework. Listen for insights into implementing an ERM Framework in your organization.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast. Our interviews were recorded live on site at the RIMS ERM Conference 2025 in Seattle. Our guests are Dr. Gav Schneider and Shreen Williams. We're going to have fun in this episode! But first… [:48] The next Virtual RIMS-CRMP Exam Prep will be held on December 9th and 10th. From December 15 through the 18th CBCP and RIMS will present the RIMS-CRMP Exam Prep Boot Camp. [1:05] Another virtual course will be held on January 14th and 15th, 2026. These are virtual courses. Links to these courses can be found through the Certifications page of RIMS.org and through this episode's show notes. [1:18] RIMS Virtual Workshops! "Managing Data for ERM" will be led again by Pat Saporito. That session will start on December 11th. Registration closes on December 10th. RIMS members always enjoy deep discounts on the virtual workshops. [1:37] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [1:48] The RIMS CRO Certificate Program in Advanced Enterprise Risk Management is hosted by the famous James Lam. This is a live, virtual program that helps elevate your expertise and career in ERM. [2:01] You can enroll now for the next cohort, which will be held over 12 weeks from January through March of 2026. Registration closes on January 5th. Or Spring ahead and register for the cohort held from April through June of 2026. Registration closes on April 6th. [2:21] Links to registration and enrollment are in this episode's show notes. [2:25] This episode was recorded at the RIMS ERM Conference 2025. We've covered a lot of ERM ground in the last few episodes, and for those who want to catch up, I've included a link to the RIMS ERM Special Digital Edition of Risk Management magazine in this episode's notes. [2:49] RIMScast ERM coverage is linked as well. Enhance your ERM knowledge with RIMS. [2:54] On with the show! We are following up last week's episode with ERM Global Award of Distinction winner Sadig Hajiyev by featuring interviews with two of the presenters who appeared at the RIMS ERM Conference, Dr. Gav Schneider and Shreen Williams. [3:12] Long-time RIMScast listeners may remember Dr. Gav Schneider from an episode in November of 2023. We were delighted that he made the trip all the way from Australia to join us at the ERM Conference in Seattle. [3:27] Dr. Gav is the Group CEO at Risk2Solution Group and the Founder of the Institute of Presilience. The title of his session on November 17th was "Embedding Presilience and Risk Intelligence into ERM." This harkens back to his prior episode about wicked problems. [3:45] We're going to start there and discuss how presilience takes that thinking to the next level for ERM leaders, and we're going to get some of his risk philosophies and have a great time. Let's get to it! [3:56] Interview! Dr. Gav Schneider, welcome back to RIMScast! [4:24] Dr. Schneider is here at the RIMS ERM Conference for the first time. It's the second-highest-attended ERM Conference in RIMS history. His session, later today, is called "Embedding Presilience and Risk Intelligence into ERM." [4:54] On Dr. Schneider's last visit to RIMScast, he talked about wicked problems. How does presilience take that mindset and thinking to the next level for ERM? [5:08] Dr. Schneider says the core idea of ERM is about getting scalable decision-making, recording, and outcomes, in terms of risk, for your organization. More and more, our organizations are facing these wicked problems. [5:25] We can't function anymore in a world of absolutes. When we plug risk intelligence into the way we think, act, and plan, we become adaptive. We also become opportunity-centric. [5:37] A wicked problem is not easily solved. When you implement a solution, it often leads to more problems. You have to be able to learn. If you can't learn, you can't adapt. [6:17] What are the core components of the Presilience Framework? Dr. Schneider says, simplistically, we think about tackling risk at three levels: the self, the team, and the organization. Then we overlay that with people and process, connected through leadership. [6:34] To make that work, we have to develop a set of core attributes: situational awareness, critical thinking, enhanced decision-making, effective and directive coms, the ability to act and enact, and the ability to learn and grow. [6:46] When you can plug that into your architecture, leveraging insight, hindsight, and foresight, you then can make the right calls about whether or not to do something. It becomes an overlay model for most ERM-type structures, where we can plug the human piece into the system. [7:15] Dr. Schneider says the core aim of ERM turns risk management into a team sport, with everyone across an organization reporting, collaborating, and understanding to make great decisions about where the organization is and where it's going, not where we think it is. [7:32] To do that, we need to plug certain things into the ecosystem of the organization, some of which are policies, procedures, and tech. Most ERM experts do that. The piece that we've ignored is the human part, because it's hard. [7:49] Dr. Schneider has compiled The Organizational Risk Culture Standard. It took about nine months of work. It was a thorough process. Five experts wrote it, 15 peers reviewed it, and 11 organizations have approved it, endorsed it, and are supporting it. [8:09] For years, Dr. Schneider had heard that organizations would not focus on human-centricities that they couldn't measure. [8:17] Dr. Schneider's framework has 10 domains with a maturity model that aligns beautifully with RIMS's ERM Model. It's built to encapsulate and incorporate ISO 31000 and COSO. Dr. Schnieider has just released it, free to download. [8:39] Dr. Schneider is excited about presenting his session in a couple of hours. Everyone tells him that the RIMS ERM Conference is the sharp end of the spear, with the smartest risk people. The session is "Embedding Presilience and Risk Intelligence into ERM." [9:10] Session attendees will learn about risk intelligence. Dr. Schneider's definition is an applied attribute or living skill that enables you to seize upside opportunities while you manage potential negative outcomes. [9:44] When you speak of risk intelligence as a living skill and applied attribute, it becomes an ability to scale great decision-making. You want risk-intelligent people, working in risk-intelligent teams, empowered and structured into a risk-intelligent organization. [10:18] Dr. Schneider says if we can't get those three layers to integrate and work together, you get frustrated stakeholders. Get your ERM team working to get everyone to understand the basics of risk reporting, using the metrics, and sharing information. [10:33] Justin compares it to the gears in a watch. Dr. Schneider agrees; there's not one moving piece, it's a complex ecosystem in most organizations because humans are complex. We're relying on tech and on variables we don't control. [10:46] Dr. Schneider says, in the conference, everyone's accepted how disruptive the current climate is, how difficult it is to forecast, and how uncertainty and volatility are dominating. [10:59] With that in mind, we've got to think of it differently. You can't force people to adopt a system and think it will work. If you want to get a high-performance culture, ERM is an incredibly useful tool, but only if people want it, like it, want to use it, and understand the benefit it adds. [11:17] Dr. Schneider thinks ERM is going to take a massive leap forward because of generative AI and because we've done well in process-based risk management. There are models, standards, and tools we can reference on how to do this. [11:32] Why most organizations fail is that people don't understand people and the drivers people have. The one thing that Dr. Schneider would love people to take away from his session is that "I have to start with me." [11:43] Dr. Schneider continues. If I'm trying to get people to do something, I need to understand the voice in my head, what's coming out of my mouth, and what my actions are. If I can't control that, what makes me think I'm going to change organizational culture? [11:54] It starts with me. Then I can move to us, and we can get this high-performing risk team. If I can get a high-performing risk team, now we are ready to take it through the organization. We can be the real value-add. [12:06] The risk departments of the future are not going to be what they were or what they are now. They're not going to be compliance departments anymore. [12:14] Risk departments of the future are going to be insight, hindsight, and foresight departments. They're going to create understanding of what's happened, what's happening, and what we need to do to capitalize on opportunity, while we manage downside. [12:34] Dr. Schneider points out that if we're looking at the same thing, we see something different. That's great for managing bias, but terrible if we can't align because we'll each think we're right, and pull apart. [12:47] One of the missions is to develop adaptable, high-performing humans who can leverage tach, collaborate, and solve problems. That's the future of risk management. [13:05] Dr. Gav Schneider, I look forward to popping into your session today. It is called "Embedding Presilience and Risk Intelligence into ERM." [13:19] Quick Break! RISKWORLD 2026 will be held from May 3rd through the 6th in Philadelphia, Pennsylvania. RISKWORLD attracts more than 10,000 risk professionals from across the globe. It's time to Connect, Cultivate, and Collaborate with them. Booth sales are open now! [13:42] Registration is open for RIMS members. General registration and speaker registration will open on December 3rd. Marketplace and Hospitality badges will be available starting on March 3rd. Links are in this episode's show notes. [13:55] Let's Bring out Our Next Guest, the Founder and CEO of Risky Business SW LLC, Shreen Williams! [14:05] If you are a regular reader of RIMS Risk Management magazine, you may recognize her name from the byline of a recent article, "How to Overcome Cognitive Biases in Risk Management." [14:19] Shreen is also a member of the Rising Risk Professional Advisory Group here at RIMS. She presented at the ERM Conference a session in the Foundational Level, called "Beating the Bias: Exposing and Combating Cognitive Biases in ERM." [14:35] Justin sat in on this session, and he had some follow-ups about cognitive biases and how they relate to ERM and risk management, generally. If you missed the session or have not yet read the article, this will give you a taste of what you missed or what you're going to read. [14:53] We're going to have a lot of fun! Let's get to it! [14:56] Interview! Shreen Williams, welcome to RIMScast! [15:05] Justin sat in on Shreen's session, "Beating the Bias: Exposing and Combating Cognitive Biases in ERM." Shreen explains that there are more than 150 biases from the standpoint of the psychology of human behavior. [15:29] Shreen focuses on the ones that are relevant to the ERM process. There are more than enough. In her presentation, Shreen focused on seven biases. The lifecycle for the ERM process has six stages. Five stages cover one bias each; the Risk Assessment stage covers two biases. [16:00] Justin mentions that for anyone who attended, the handout is available through the RIMS Events App. Shreen says she also put a QR code on the deck, so if you got the deck, you have that code, as well. [16:27] Shreen has an audio-visual platform she uses to get her thought leadership content out about what she loves most. She calls herself a risk nerd. She likes talking about the discipline in a way that's accessible and digestible to the end user. [16:43] Shreen says most of the time, you'll see the term ERM delivered in such a complex and jargon-filled way that it turns folks off who are not in this sector. That leads to confusion, overwhelm, and killing their engagement. [16:54] Shreen loves doing interviews to talk about the discipline in a way that is approachable, accessible, and digestible to the end user without any academic discipline. [17:05] In her session, Shreen said that cognitive biases often embed themselves in ERM processes without detection. Shreen describes a bias in the first stage of the ERM process life cycle, Identification. The bias that creeps in is Complexity Bias. [17:33] Shreen says that Complexity Bias is when organizations or people believe that the more complex something is, the more superior it is. It's not always true, and it's the worst posture to have in ERM. [17:48] Shreen gives a Complexity Bias example. A company hires a consultant to create an ERM Program and gets a 200-page framework to give to employees. The executives feel smart. The front-line employees are overwhelmed. It's too complex. It can't be operationalized. [18:13] You don't have consistent risk participation because the people don't know how to do it. [18:17] Shreen explains her technique to handle Complexity Bias. If you can't explain something in two minutes or less, go back to the table and try again. The more digestible you make the lingo, the more it will stick. [18:39] Shreen is a visual learner. She sees things clearly if you show them in an infographic. Different generations may learn differently. Shreen is very close to Gen Z. They keep her young! They also give her fresh perspectives on the discipline. [19:09] Ten years ago, most of the college curriculum for risk management was highly insurance-centric: actuary, underwriting, claims adjudication. [19:21] Shreen started in the banking sector, where ERM is prevalent and mature. Other industries didn't see the need for it. There were no regulatory requirements for it. [19:30] From the young people she coaches and mentors, Shreen has seen that universities are now teaching not only the insurance side but also ERM, and are framing the discipline as Risk Resilience.  [19:51] Shreen says young people are graduating with a broader perspective of the discipline, which opens opportunities for them. [20:00] Shreen has said she was the sober adult in the room while the leadership doused itself in champagne. She embraced that role when she joined the tech sector. Before then, Shreen worked for companies in heavily regulated industries: finance, transportation, and government. [20:18] Shreen says tech is completely night and day different from those industries. She says it's a hyper-close space. You have to get to things quickly and tell leaders what you are going to do immediately. You have about three minutes in front of the board. You have to be quick. [20:31] You have to be highly visual. You don't need 50 bullet points on the screen to make your point. You should be the expert. The visual just makes it more accessible to the people. [20:46] Shreen explains Premortem Analysis. We all talk about postmortems and after-actions. This makes ERM practitioners cringe. [21:05] Everything that happened was something you told the people was something on the table, and no one took you seriously, so now you're reactive and resolving whatever risk materialized. [21:16] Premortems are a favorite of Shreen's because you get to work through whatever that scenario is or that initiative is and flesh it out, from end to end. Then you reverse-engineer it and go back for each opportunity or risk you identify, good or bad, and you get to the best response. [21:30] If the initiative gets approved, you've already flushed out everything that could go wrong. [21:51] Shreen told a joke during the session that if you want your initiative to die, take it to ERM, and they'll tell you no. Shreen says, No, take it to ERM to get a clear and confident Yes. [22:14] Justin tells Shreen, You left us yesterday with a great sentiment that bias is not the enemy, blindness is. That hearkens back to everything in a premortem analysis. [22:27] Shreen's final words to the audience: "For those who are new to the discipline, do not be turned away or feel like you're not enough or something's wrong with you because you don't understand it. It's not you. It's likely the person or textbook you're getting information from. [22:40] "Most of the things that teach about ERM are highly theoretical. If you can find someone to align with, someone who's a mentor to you, see what they do, and how they go about it, highs and lows, you'll learn a lot more about the discipline hands-on than from any book. [22:55] Blindness and blind spots you cannot see. Sometimes you're focused like a racehorse with blinders on. With blinders on, you cannot avoid bias. Humans are a big part of the process. With humans come human biases. [23:21] The mitigant for bias is to have an awareness of it and have your little toolbox of those leading biases that you can go around to mitigate. [23:31] Justin says, Shreen, it's been such a pleasure. [23:36]  Special thanks once again to Dr. Gav Schneider and Shreen Williams for joining us here on RIMScast. They were fantastic speakers. I've got links to Dr. Schneider's prior episode and Shreen's RIMS Risk Management magazine article in this episode's show notes. [23:54] Be sure to check out last week's episode with Sadig Hajiyev, one of the two winners of the RIMS ERM Global Award of Distinction. For more ERM Conference coverage, check out the RIMS LinkedIn page for all sorts of photos, videos, and coverage of this fantastic event. [24:11] We had a great time, and we look forward to seeing you next year in Washington, D.C. for the RIMS ERM Conference 2026. [24:19] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [24:47] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [25:04] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [25:22] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [25:38] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [25:52] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [26:04] Practice good risk management, stay safe, and thank you again for your continuous support!   Links: RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | Jan‒March 2026 Cohort | Led by James Lam RIMS-Certified Risk Management Professional (RIMS-CRMP) RISKWORLD 2026 Registration — Open for exhibitors, members, and non-members! Reserve your booth at RISKWORLD 2026! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS Risk Management magazine | Contribute RIMS ERM Special Edition 2025 RIMS Newsroom: "Two Dynamic ERM Programs Win Top Honor at RIMS ERM Conference 2025" RIMS Risk Management Magazine: "How to Overcome Cognitive Biases in Risk Management" RIMS Now RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 Upcoming RIMS Webinars: RIMS.org/Webinars   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep December 9‒10, 2025, 9:00 am‒4:00 pm EST, Virtual CBCP & RIMS-CRMP Exam Prep Bootcamp: Business Continuity & Risk Management December 15‒18, 2025,  8:30 am‒5:00 pm EST, Virtual Full RIMS-CRMP Prep Course Schedule "Leveraging Data and Analytics for Continuous Risk Management (Part I)" | Dec 4. See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: "RIMS ERM Global Award of Distinction 2025 Winner Sadig Hajiyev — Recorded live from the RIMS ERM Conference in Seattle!" "Risk Rotation with Lori Flaherty and Bill Coller of Paychex" "Energizing ERM with Kellee Ann Richards-St. Clair" "AI and the Future of Risk with Dan Chuparkoff" (RIMS ERM Conference Keynote) "Talking ERM: From Geopolitical Whiplash to Leadership Buy-In" with Chrystina Howard of Hub "Shawn Punancy of Delta Flies High With ERM" "Tom Brandt on Growing Your Career and Organization with ERM" "James Lam on ERM, Strategy, and the Modern CRO" "Risk Quantification Through Value-Based Frameworks" "Solving Wicked Problems with Dr. Gav Schneider" (2023)   Sponsored RIMScast Episodes: "Secondary Perils, Major Risks: The New Face of Weather-Related Challenges" | Sponsored by AXA XL (New!) "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025' | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL "Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against An Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Dr. Gav Schneider, Group CEO Risk 2 Solution Group / Founder Institute of Presilience Risk 2 Solution   Shreen Williams, Founder & CEO, Risky Business SW, LLC Also a member of the RIMS Rising Risk Professional Advisory Group   Production and engineering provided by Podfly.  

On this episode of The Nikki & Brie Show, the twins are joined by the powerhouse behind Play Playground, the one and only Jennifer Worthington! From producing Coyote Ugly to reinventing social connection with her experiential venue in Vegas, Jen's journey is all about hustle, reinvention, and having a damn good time along the way. The girls sip and spill on everything from first-date fails to why bar culture is getting stale, and why more spaces like Play Playground are the future of connection and fun.They talk motherhood, business, and balance (does it even exist?!), and Jen gets candid about walking away from Hollywood to raise her daughter—and finding her next big thing in hospitality. From her wildest career risks to her bad bitch playlist must-haves, Jen shares her secrets to making bold moves and waking up every day with a grateful heart. Plus, they play a round of “Finish the Sentence” where we find out who Jen would be if she wasn't busy building empires.If you're craving inspiration, a little laughter, or a reminder to chase your dreams, then this episode is a must-listen. Press play and get ready to walk the walk! Call Nikki & Brie at 833-GARCIA2 and leave a voicemail! Follow Nikki & Brie on Instagram, follow the show on Instagram and TikTok and send Nikki & Brie a message on Threads! Follow Bonita Bonita on Instagram Book a reservation at the Bonita Bonita Speakeasy To watch exclusive videos of this week's episode, follow The Nikki & Brie Show on YouTube, Facebook, and TikTok! You can also catch The Nikki & Brie Show on SiriusXM Stars 109! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Pastor Seth Troutt kicks off the new sermon series, "Jesus Stories," with an insightful exploration of the parables from the Gospel of Luke.In this first installment, Pastor Seth shares his personal story of experiencing unexpected generosity, drawing parallels with the parable of the great banquet, where Jesus illustrates the kingdom of God as a feast open to all.Through this message, viewers are invited to reflect on the profound generosity of God and our role in extending hospitality to others.Join us as we delve into the transformative stories Jesus told and discover how they invite us to live out radical generosity and grace in our daily lives.00:00 - Introduction05:00 - Big Idea: Jesus wants his house full of all kinds of people.10:50 - Hospitality doesn't expect short-term returns.15:54 - Humans are “good excuse”  factories.22:16 - Jesus doesn't ask us to do what he hasn't already done himself.27:34 - You must say “Yes” to the invitation to taste the feast.32:18 - Christmas at Ironwood**HOW TO FIND US*** SUBSCRIBE TO OUR YouTube CHANNEL: https://www.youtube.com/@IronwoodChurchAZFACEBOOK https://www.facebook.com/ironwoodchurchaz/ INSTAGRAM https://www.instagram.com/ironwood.church/WEBSITE https://www.ironwoodchurch.org/

Cornell Hotelie and former Big Red football player Jesse Baker '09 joins us to share the path that took him from a blue-collar upbringing to founding JET Hospitality, a company transforming distressed RV parks and motels into boutique outdoor destinations.Jesse talks about discovering entrepreneurship early, finding his footing at Cornell, getting into real estate, and how flipping houses and experimenting with short-term rentals eventually shaped his approach to “lifestyle lodging.” He also explains what makes JET properties different, from tiny homes, to immersive outdoor experiences, to the secret behind his luxury bedding philosophy. The grit he built at Cornell still shows up in his work today.Plus, we pitch Jesse our “Next Big Things in Lifestyle Lodging” ideas, and he surprises us with which ones he'd actually consider. He's the best, and we had a lot of fun with him!Find Jesse here:JET Hospitality: jet hospitality.comFind Jesse on Instagram: @jethospitalityNot sponsored by or affiliated with Cornell University

This episode breaks down the top 10 hospitality industry practices that can transform any business. Learn how to apply customer-first service, consistency, and training to your leadership style.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTreeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCI

In this episode, Jeremy sits down with Travis Chambers to unpack one of the most fascinating entrepreneurial journeys you'll hear. Travis shares how he cracked the code on creating viral content, scaled a marketing agency to 8 figures, and then made a bold pivot into the luxury hotel and hospitality space.What You'll Learn:The framework Travis used to consistently create viral content that drives real business resultsHow he built and scaled his marketing agency to 8 figures (and the lessons learned along the way)Why he decided to pivot from a successful agency into luxury hotel experiencesThe challenges and opportunities in the high-end hospitality industryKey insights on knowing when to pivot vs. when to double downWhether you're a content creator, agency owner, or entrepreneur looking for your next move, this conversation is packed with actionable insights and inspiring stories.Support the showFollow us on social at:Jeremy G Barker Instagram90 Proof wisdom InstagramYoutubeFaceboook

In this conversation, our guest experience correspondent, Danica Smith, interviews Matthew Bell, Managing Director at Mollie's, and former Chief Hotel Operations Officer at citizenM, about why so many digital initiatives continue to underperform. Matt explains how misaligned goals, over-engineered projects, and a lack of clear value metrics often hold hotels back, and why a more incremental, guest-led approach delivers better results. He also shares why personal devices, identity, and authentication will shape the next wave of guest experience innovation. Hospitality leaders will come away with a clearer framework for evaluating their tech stack and focusing on what actually delivers results. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I'm Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I've spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.In this episode, I break down a problem I see all the time in our industry: identity drift. When your purpose, priorities, and daily practices stop lining up, the entire business starts to wobble. I walk through the identity compass and show how it helps you get centered again so you can make decisions that actually move the restaurant forward. If you feel pulled in a hundred directions or unsure why your growth has stalled, this conversation will help you refocus on what matters and clear out the noise holding you back.  TakeawaysYour purpose isn't a tagline. It's a compass for every decision.Priorities reveal your real beliefs; budgets and calendars are your true mission statements.What you invest in is what you believe.The real mission statements are lived through repetition.Burnout isn't caused by effort, it's caused by confusion.Alignment gives your effort direction.Start by writing your restaurant's one line purpose.Audit your spending to match your purpose.Add a branch head question for pre-shift lineups.Eliminate one tactic that isn't serving your compass.Chapters00:00 Introduction to Full Comp and AI Toolkit01:55 Understanding Identity Drift in Restaurants05:45 The Identity Compass: Purpose, Priority, and Practice07:34 Practical Steps for Realignment and ImprovementIf you've got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com.

Pastor Natalie Morris reflects on Acts 2:42–47 and invites us, whatever our season, to pursue authentic fellowship—sharing meals, praying, practicing generosity, and meeting regularly. She challenges us to take one simple step today and watch how God moves.

Hospitality — and hospitals. Two words that share a root, but whose meanings often seem at odds with each other. IDEAS traces the historical roots of hospitals, the tension between hospitality and discipline that has defined hospitals throughout their history, and what it means to create a hospitable hospital in the 21st century. *This is the third episode in our series, The Idea of Home, which originally aired on June 15, 2022.People you will hear in this podcast: Rachel Kowalsky is a pediatric emergency physician at New York—Presbyterian Weill Cornell Medicine in New York City. She co-created a website called Our Break Room to share poems and stories for healthcare workers. Joshna Maharaj is a Toronto-based chef and activist, and the author of Take Back the Tray: Revolutionizing Food in Hospitals, Schools and Other Institutions.Kathy Loon is executive lead for Indigenous collaboration & relations at Sioux Lookout Meno Ya Win Health Centre (SLMHC) and a member of Slate Falls First Nation. Carole Rawcliffe is professor emerita of medieval history at the University of East Anglia. She specializes in the history of medieval medicine and early hospitals. Kevin Siena is a professor of history at Trent University. He specializes in the history of medicine and the history of hospitals in England in the 16th, 17th and 18th centuries. David Goldstein is an associate professor of English at York University, where he is also the coordinator of the creative writing program. He is the co-editor of Early Modern Hospitality. This episode also includes a clip from a 2016 CBC Radio interview with Maureen Lux, professor of history at Brock University and the author of Separate Beds: A History of Indian Hospitals in Canada. 

Thanks for listening!