Podcasts about Hospitality

In this special roundtable episode, Katie Cline (Suite Success) brings together some of the most influential voices in hospitality podcasting for an unfiltered reflection on the moments, movements, and hard truths that shaped 2025 — and what operators should be paying attention to as the industry looks toward 2026. The conversation features yours truly, Zach Busekrus (Behind the Stays), David Millili and Steve Carran (The Modern Hotelier), and Glenn Haussman (No Vacancy). Together, they move past headlines and hot takes to examine what's really happening behind the scenes of hospitality today. Drawing on hundreds of candid conversations with founders, operators, and industry leaders, the group explores luxury's continued ascent, the evolving (and often conflicted) state of loyalty, where AI delivered meaningful impact—and where it fell short—along with trade show fatigue, shifting guest expectations, and the creative ways operators protected profitability in a challenging year. This episode isn't about predictions for prediction's sake. It's a grounded, experience-driven discussion for hospitality leaders who want to understand not just what changed in 2025, but why it mattered — and how those lessons will shape smarter, more resilient businesses in the year ahead.

This week, Brandon Butler and Nathan McLeod sit down with Paul Johnson of River Bend Resort to explore the heart and heritage of Minnesota's Lake of the Woods.From family-run resorts to lifelong fishing traditions, Paul shares how he and his wife, Brandi, turned their love of the outdoors into a legacy that brings families together year after year.A warm, nostalgic, and inspiring look at how fishing trips become lifelong memories.For more info:River Bend Resort WebsiteRiver Bend Resort FacebookRiver Bend Resort InstagramWalley Capitol of the WorldSpecial thanks to:Living The Dream Outdoor PropertiesSuperior Foam Insulation LLCDoolittle TrailersScenic Rivers TaxidermyConnect with Driftwood Outdoors:FacebookInstagramYouTubeEmail:info@driftwoodoutdoors.com

On Sunday, a Hanukkah celebration in Australia was interrupted by a horrific shooting which killed at least 15 people. At Brown University in Rhode Island, a gunman shot and killed two students and left nine injured at a Saturday exam study session. In light of these tragedies, we're re-releasing a conversation about violence and antisemitism between Mike Cosper, Rabbi Joshua Stanton, and Bishop Robert Stearns. Then, Australian Steve Cuss of CT Media's Being Human podcast drops by with a Christmas meditation on the hospitality of God to those the world considers strangers.  REFERENCED IN THE SHOW: -Trump Disses Putin, Kermit Speaks at Graduation, and The Israeli Embassy Suffers Loss - The Bulletin -Hosted by God at Christmastime - Being Human with Steve Cuss GO DEEPER WITH THE BULLETIN:  -Join the conversation at our Substack.  -Follow the Being Human podcast. -Find us on YouTube.  -Rate and review the show in your podcast app of choice. ABOUT THE GUESTS: Rabbi Joshua Stanton is associate vice president for interfaith and intergroup initiatives at the Jewish Federations of North America. He is also on the board of governors with the International Jewish Committee on Interreligious Consultations, which presides over Jewish-Christian relations with the Vatican.   Bishop Robert Stearns is the founder and executive director of Eagles' Wings and the presiding bishop of the historic Tabernacle Church in Buffalo, New York. Stearns serves as president of the Israel Christian Nexus in Los Angeles and has ministered in more than 30 nations around the world, with a central focus on the nation of Israel.  Steve Cuss is a pastor, former chaplain, and founder of Capable Life which helps people lower internal and relational anxiety in the workplace and at home. He is the author of Managing Leadership Anxiety: Yours and Theirs and The Expectation Gap: The Tiny, Vast Space between Our Beliefs and Experience of God. Steve hosts the CT Media podcast, Being Human. ABOUT THE BULLETIN:  The Bulletin is a twice-weekly politics and current events show from Christianity Today moderated by Clarissa Moll, with senior commentary from Russell Moore (Christianity Today's editor-at-large and columnist) and Mike Cosper (senior contributor). Each week, the show explores current events and breaking news and shares a Christian perspective on issues that are shaping our world. We also offer special one-on-one conversations with writers, artists, and thought leaders whose impact on the world brings important significance to a Christian worldview, like Bono, Sharon McMahon, Harrison Scott Key, Frank Bruni, and more.    The Bulletin listeners get 25% off CT. Go to https://orderct.com/THEBULLETIN to learn more.    “The Bulletin” is a production of Christianity Today  Producer: Clarissa Moll  Associate Producer: Alexa Burke  Editing and Mix: Kevin Morris Graphic Design: Rick Szuecs Music: Dan Phelps  Executive Producer: Erik Petrik  Senior Producer: Matt Stevens Learn more about your ad choices. Visit podcastchoices.com/adchoices

S9 E6 — In a season of parties and entertaining, it's good to remember that hospitality means something very different—welcoming the stranger and caring for one another. In The Hospitality of Need, Kevan Chandler, born with a progressive disability, explores how dependence can expand life and deepen community. His story points us back to our shared human neediness, reflected in the baby lying in the manger. 00:0 Reimagining the Good Life06:12 Gift of Interdependence12:52 Understanding Need and Hospitality17:37 Proximity and Need21:43 Peer to Peer Caregiving26:39 A Journey to Skellig Michael32:53 Spiritual Realities of Need38:12 Invitation Into NeedMENTIONED IN THIS EPISODE:Amy Julia's interview with Kevan on Take the Next StepThe Hospitality of Need: How Depending on One Another Helps Us Heal and Grow Together by Kevan Chandler and Tommy SheltonWe Carry Kevan I John 1_WATCH this conversation on YouTube: Amy Julia Becker on YouTubeSUBSCRIBE to Amy Julia's Substack: amyjuliabecker.substack.comJOIN the conversation on Instagram: @amyjuliabeckerLISTEN to more episodes: amyjuliabecker.com/shows/_ABOUT OUR GUEST:KEVAN CHANDLER is the founder of the nonprofit organization We Carry Kevan and speaks worldwide about friendship and disability. He and his wife, Katie, enjoy doing everything together, including growing vegetables and reading to each other.Kevan was the second of his siblings to be diagnosed with spinal muscular atrophy, type 2, a rare neuromuscular disease. In 2016, he and his friends took a trip across Europe, leaving his wheelchair at home, and his friends carried him for three weeks in a backpack.An avid storyteller, Kevan is an author and speaker worldwide about his friendships and unique life with a disability, being a featured speaker for Tedx and Google, as well as various conferences, pharmaceutical companies, and universities.__We want to hear your thoughts. Send us a text!Connect with me: Instagram Facebook YouTube Website Thanks for listening!

SAVI's, Lance Thompson , joins Jason Averbook and Jess Von Bank to explore the intersection of AI and hospitality, focusing on personal stories, the importance of communication, and the evolving role of technology in enhancing employee and customer experiences. The speakers share insights on how AI can support hospitality operations, improve employee satisfaction, and create a more seamless experience for guests. They also discuss the balance between technology and human interaction, emphasizing the need for thoughtful implementation of AI tools in the industry.

Hospitality is more than offering a meal or inviting someone into our home—it is a powerful witness to the love of Christ. Augustine’s journey toward faith began not with an argument, but with the gracious welcome of Bishop Ambrose, whose kindness opened the door for Augustine to encounter the truth of the gospel. Scripture reminds us that our lives testify to Christ just as much as our words do. When we walk in wisdom toward outsiders, extend grace, and make the best use of every moment (Colossians 4:5–6), God often uses our ordinary acts of love to draw others to Himself. Today, we are invited to imitate Christ’s hospitality by welcoming, serving, and loving those around us in His name. Main Takeaways You’ll learn how hospitality can serve as a powerful form of evangelism. Discover how Augustine’s relationship with Ambrose illustrates the impact of gracious, Christlike living. Understand Paul’s call to walk wisely toward outsiders and speak with grace. Reflect on how daily interactions create opportunities to demonstrate the gospel. Be encouraged to model God’s welcoming heart by extending love, warmth, and attentiveness to others. Bible Verse References Colossians 4:5 – https://www.biblestudytools.com/colossians/4-5.html Colossians 4:6 – https://www.biblestudytools.com/colossians/4-6.html Acts 4:19–20 – https://www.biblestudytools.com/acts/passage/?q=acts+4:19-20 1 Peter 2:12 – https://www.biblestudytools.com/1-peter/2-12.html James 4:14 – https://www.biblestudytools.com/james/4-14.html Romans 5:8 – https://www.biblestudytools.com/romans/5-8.html Your Daily Prayer Lord of every moment, help me steward well the relationships and opportunities You place in my life. Teach me to walk in wisdom toward others, extending the same grace, warmth, and hospitality You have shown me. Soften my heart toward those who are difficult to love, and open my eyes to simple ways I can welcome, listen, and care for others. When kindness feels costly, remind me of the cross and the immeasurable love You displayed there. May my life reflect Your heart and lead others closer to You.In Jesus’ name, Amen. Want More? Subscribe to Your Daily Prayer for daily devotional encouragement. Leave a rating or review to help others find the podcast. Visit LifeAudio.com for more biblically grounded podcasts. Explore more devotionals and spiritual growth articles at Crosswalk.com and Christianity.com. Relevant Links & Resources Articles on hospitality, Christian living, and loving others well:Crosswalk.com – https://www.crosswalk.comChristianity.com – https://www.christianity.com Scripture resources for today’s passages:BibleStudyTools.com – https://www.biblestudytools.com/colossians/4-5.html Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.

This episode explores how company culture is shaped by the balance between craft and hospitality. We talk about what happens when standards exist without care, and when care exists without standards — and why both extremes create problems for teams and guests alike. Culture, in this sense, becomes the set of signals that tell people how to make the right call in real moments. At its core, the conversation is about clarity and support. When leaders clearly communicate what matters and back it up through consistent decisions, teams don't have to guess whether perfection or people come first. The goal isn't choosing one over the other, but building a culture where craft and hospitality work together to create experiences that feel both thoughtful and human.

In this episode, Josiah Mackenzie sits down with Agnelo Fernandes, CEO of Cote Hospitality, to explore the career journey and leadership philosophy behind one of hospitality's most human-centered executives. Agnelo reflects on his unconventional path from finance into hospitality, the micro-moments that shaped his belief in empathy and servant leadership, and why fulfillment—not titles or compensation—has kept him committed to the industry. The conversation also dives into practical lessons from his rise to CEO, including leading from any seat, slowing down to listen, and solving problems with conviction. This episode is a thoughtful reminder of why hospitality matters—and what it takes to lead with both discipline and soul. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Fluent Fiction - Hungarian: Snowy Roads to a Heartwarming Holiday Hospitality Find the full episode transcript, vocabulary words, and more:fluentfiction.com/hu/episode/2025-12-15-23-34-02-hu Story Transcript:Hu: A havas táj csendes volt és békés, amikor László, Judit és Katalin útnak indultak a magyar vidéken.En: The snowy landscape was quiet and peaceful as László, Judit, and Katalin set off through the Hungarian countryside.Hu: Az autó melegen dorombolt, mint egy elégedett macska, a három barát pedig tele volt izgalommal az ünnepi utazás miatt.En: The car purred warmly like a contented cat, and the three friends were filled with excitement for the festive journey.Hu: A karácsonyi fények vidáman pislogtak a falvakon keresztül, és mindenhol meg lehetett látni a szikrázó hópelyheket, amint lassan ereszkedtek alá a földre.En: Christmas lights twinkled cheerfully through the villages, and everywhere you could see the sparkling snowflakes slowly descending to the ground.Hu: Ahogy közeledtek a következő faluhoz, Judit hirtelen összehúzta magát az ülésén.En: As they approached the next village, Judit suddenly huddled on her seat.Hu: László rögtön észrevette, hogy valami nem stimmel.En: László immediately noticed that something was wrong.Hu: "Jól vagy, Judit?En: "Are you okay, Judit?"Hu: " kérdezte aggódva.En: he asked worriedly.Hu: Judit elmosolyodott, bár gyenge volt.En: Judit smiled weakly.Hu: "Csak egy kis fejfájás, semmi komoly," válaszolta, de László érezte, hogy ez több annál.En: "Just a little headache, nothing serious," she replied, but László sensed it was more than that.Hu: Katalin, aki mellettük ült, azonnal elővette a telefonját, hogy megnézze a közeli orvosi rendelőket.En: Katalin, who was sitting beside them, immediately took out her phone to check for nearby medical clinics.Hu: Az út jeges volt, és a hó egyre sűrűbben hullott, ami megnehezítette az előrehaladást.En: The road was icy, and the snow was falling more densely, making progress difficult.Hu: "László, nézzük meg a következő falut.En: "László, let's check the next village.Hu: Talán van ott orvos, aki segíthet," javasolta Katalin.En: Maybe there's a doctor there who can help," suggested Katalin.Hu: László bólintott és meghozta a döntést.En: László nodded and made the decision.Hu: Tudta, hogy kockázatos a viharos időben letérni az útról, de Judit állapota fontosabb volt.En: He knew it was risky to stray from the road in the stormy weather, but Judit's condition was more important.Hu: A kis falu, ahová tartottak, csak pár kilométerre volt tőlük, de a hóesés jelentősen lelassította őket.En: The small village they were heading to was only a few kilometers away, but the snowfall significantly slowed them down.Hu: Az autó motorja küzdött a csúszós és lefagyott úton.En: The car's engine struggled on the slippery and frozen road.Hu: Végül elértek a falu szélén álló kis orvosi rendelőhöz.En: Finally, they reached the small medical clinic on the edge of the village.Hu: Az épület előtt alig volt hely a parkolásra, de szerencsére László sikerült letennie az autót.En: There was hardly any space to park in front of the building, but fortunately, László managed to park the car.Hu: Judit már nagyon gyengének tűnt, amikor kiszálltak.En: Judit looked very weak as they got out.Hu: A rendelő zárva volt, és László az ajtóra kopogott.En: The clinic was closed, and László knocked on the door.Hu: Végül a faluból előbukkant egy idősebb úr, aki a falu orvosa volt.En: Eventually, an older gentleman appeared from the village, who was the village doctor.Hu: László kérte, hogy segítsen rajtuk.En: László asked for his help.Hu: Az orvos először vonakodott, mert karácsony este volt, de látva Judit állapotát, kinyitotta az ajtót.En: The doctor hesitated at first because it was Christmas Eve, but seeing Judit's condition, he opened the door.Hu: „Jó, gyertek beljebb, megvizsgálom” - mondta végül.En: “Alright, come in, I'll examine you,” he finally said.Hu: A barátokat melegség ölelte körül a klinikán, és az orvos alaposan megvizsgálta Juditot.En: Warmth enveloped the friends inside the clinic, and the doctor thoroughly examined Judit.Hu: Hálásan figyeltek, ahogy az orvos gyors intézkedései nyomán Judit kezdett jobban lenni.En: They watched gratefully as Judit started feeling better thanks to the doctor's prompt actions.Hu: Katalin és László megkönnyebbülten fújtak egyet.En: Katalin and László breathed a sigh of relief.Hu: Miután Judit állapota stabilizálódott, az orvos meghívta őket a falu közösségi házába a helyi karácsonyi ünnepségre.En: After Judit's condition stabilized, the doctor invited them to the village community center for the local Christmas celebration.Hu: A falu lakói kedvesen fogadták őket.En: The villagers welcomed them kindly.Hu: Az asztalokon kalács, forralt bor, és egyéb finomságok sorakoztak.En: On the tables were cake, mulled wine, and other treats.Hu: A karácsonyfa alatt ajándékcsomagok, amelyek mindenkinek örömet okoztak.En: Under the Christmas tree were gift packages that brought joy to everyone.Hu: László rádöbbent, hogy néha idegenek segítőkészsége az igazi ajándék.En: László realized that sometimes the generosity of strangers is the real gift.Hu: Ahogy a hó lassan elcsitult és a csillagok kiragyogtak az égen, a három barát melegen ölelkezett a falu társaságában.En: As the snow slowly calmed and the stars shone brightly in the sky, the three friends embraced warmly in the village's company.Hu: Egy kicsit más volt ez a karácsony, de talán éppen hogy ettől lett igazán különleges.En: This Christmas was a bit different, but perhaps that's what made it truly special. Vocabulary Words:landscape: tájcontented: elégedettfestive: ünnepitwinkled: pislogtakhuddled: összehúzta magátsensed: érezteclinics: rendelőkicy: jegesdense: sűrűstray: letérnistormy: viharosengine: motorslippery: csúszósfrozen: lefagyotthesitated: vonaKodottexamine: megvizsgálstabilized: stabilizálódottgenerosity: segítőkészségcommunity: közösségicelebration: ünnepségmulled wine: forralt borgift packages: ajándékcsomagokcalmed: elcsitultembraced: ölelkezettuncommon: szokatlanwelcome: fogadtákgratefully: hálásanrelief: megkönnyebbülésprompt: gyorsaction: intézkedés

What Jesus did here in Cana of Galilee was the first of the signs through which he revealed his glory; and his disciples believed in him (John 2:11). This Advent, we are focussing on Immanuel, God with us. Let's head deeper into the gospels to see what there is regarding this theme in the life of Jesus. Today, a wedding in Cana. There is significant mystery in this story. There is no mention of who the happy couple are or why Jesus and his disciples and his mother are even there. There is no explanation as to why Jesus tells his mother it's not his time but then does a miracle anyway. Everything focuses on the problem and its solution. The problem is that the wine has run out. This was simply not allowed. Hospitality was paramount in Jewish culture and a wedding with out wine…that was the worst of the worst. It would be the story of the town for generations. But Jesus intervenes and provides an abundance of excellent wine. And I do mean an abundance. The six stone jars that are suddenly filled with wine have a combined capacity of over 700 litres. John tells us why he included this story in his gospel. It was the first of the signs through which Jesus revealed his glory. The glory of God's kingdom revealed in an abundance of wine. "Is that wise?" you might ask. Well yes, it is. It says two things about God's kingdom. First, it is a kingdom of plenty. Many Christians in North America wonder, if we ought to feel guilty about the abundance of wealth we possess, compared to most of the residents of this globe. It's good to ask such a question. But the answer is that we do not need to feel guilty. Everywhere in the Bible, God's kingdom is shown to be a kingdom of plenty. Guilt should not be our reaction to our wealth. Rather, a true understanding of God's kingdom causes us to become generous. If God has plenty, then we can share what we have because God can replenish our bank accounts. That, I think, is, at least in part, what Paul communicates in 2 Corinthians 8 & 9. It's worth the read. The second thing this story tells us about God's kingdom is that it is characterized by joy. Years ago, I was walking alongside some colleagues who were struggling with their churches. They just couldn't get on the same page as the leadership. It was painful to watch. I remember wondering if it was alright for me to be enjoying ministry so much, because I really was. Then a retired pastor told me that it was permitted to enjoy ministry. He reminded me that the kingdom of God is one of joy. Jesus brought joy with him. The angels said as much to the shepherds. So, when you receive a gift this Christmas, receive it with joy, recognizing that God is inviting you to enjoy a taste of his kingdom. As you journey on, go with the blessing of God: May the peace of the Lord Christ go with you, wherever he may send you. May he guide you through the wilderness, protect you through the storm. May your day end with rejoicing at the wonders he has shown you. May you rest in his provision as he brings night, and then new dawn.

The Wildmoor Oak isn't just a busy country pub — it's a place people keep coming back to.In this episode, we sit down with Bex and Sarah, founders of Makers of Hospitality, to talk about how they turned The Wildmoor Oak into one of the most popular pubs around, known for outstanding home-cooked food, legendary Sunday roasts, and genuinely warm service.With a kitchen led by a former Michelin-starred chef, quality is a given — but what really sets The Wildmoor apart is how the team is treated. Bex and Sarah believe in Will Guidara's “unreasonable hospitality” philosophy: look after your staff properly, and they'll look after your guests even better.We talk about:How The Wildmoor Oak was opened and what it took to get it rightWhy staff happiness directly impacts food, service, and atmosphereWhat “unreasonable hospitality” looks like in a real country pubLessons any pub, café, or restaurant owner can take from their approachTheir ambitions to open more venues and build a values-led pub groupWhether you love great pubs, care about hospitality culture, or are thinking about opening your own place one day, this conversation is packed with honest insight and practical lessons.Pull up a chair — this one's worth your time.Follow-Makers O Hospitality-https://www.instagram.com/makersofhospitality/The Wildmoor-https://www.instagram.com/thewildmooroak/https://thewildmooroak.co.uk/The Plough-https://www.instagram.com/theploughinn_wollaston/https://theploughinnwollaston.co.uk/Us-⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.i⁠⁠nstagram.com/breakingbreadpodcastbirmingham/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/breakingbreadpodcastuk ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Opening Drone Footage From Rob At Alto Drones-⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠https://www.instagram.com/alto.drones/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Music From Tom Ford-⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠https://www.instagram.com/thetennischampion/⁠⁠⁠⁠⁠⁠⁠⁠⁠Support Us/Buy Merch- ⁠⁠⁠⁠https://breakingbreadbirmingham.co.uk/shop/⁠⁠⁠

Derek Champagne talks with Marvin Alballi, a globally recognized leader in the food and beverage industry, acclaimed for authoring the world's highest-rated restaurant and F&B book, Restaurant Excellence: The Ultimate Guide to Success in the Food and Beverage Industry, available on Amazon. His book was purchased by top hotel and restaurant companies and endorsed by global chefs and CEOs.A recipient of the prestigious Fortune 500 Brinker International “Operator of the Year” award, Alballi has established a reputation as a transformative force in hospitality, with a proven record of turning around struggling businesses and driving sustained growth.With extensive experience across luxury, lifestyle, upscale, mainstream F&B and the restaurant franchise industry segments, Aballi has worked in North America, Europe, the Middle East, Africa, and Asia. His career includes consulting for celebrity chefs, Michelin-starred restaurants, and award-winning establishments, including MENA's 50 Best #1 restaurant. In addition, Marvin Alballi has consulted for global, local brands, and franchises such as Orfali Bros, Boston Market, Café D'Arte, Famoso Pizzeria, The Great Harvest Bread Company, Peaceful Restaurants, Wing Stop, and Fusion Ceviche.A sought-after keynote speaker, Alballi has been featured at leading conferences and platforms such as Bloomberg Intelligence (NYC), The Future Hospitality Summit, HSMAI, Breaking Travel News, The Fast Food & Café Convention, Dubai Restaurant Week, and the CET World Series convention on CX and Marketing. They are also a regular guest on Dubai Eye Radio's Helen Farmer Show and have spoken for and guided several organizations including Couqley Restaurants, Paramount Hotels, Adyen, Radisson Dubai, Orfali Bros, and Crowne Plaza Muscat.His insights and thought leadership have been showcased on international podcasts including Bloomberg, The Chef JPK, GotLanded (New York), Polaris (Dubai), and TwentyOne06.In addition to creating the groundbreaking Twelve-Point Program (TPP)—the industry's most effective F&B and restaurant performance management system, Alballi has become a trusted authority on brand reputation, guest experience, profitability, marketing, and restaurant economics. His expertise lies in crafting strategic, long-term business solutions that deliver measurable results and elevate operational excellence.A Canadian citizen, Alballi continues to influence the global F&B landscape by driving innovation, quality, and sustainable growth. Alballi currently leads 26 countries and territories at Hilton Asia Pacific with more than 1,100 restaurants and bars in the Asia Pacific region.Marvin's new book, Hospitality Excellence, is available on Amazon (as of February 2026). Business Leadership Series Intro and Outro music provided by Just Off Turner: https://music.apple.com/za/album/the-long-walk-back/268386576

Step into Episode 190 of On the Delo as David DeLorenzo sits down with longtime friend and Arizona hospitality pro Tiffany for a candid conversation about life behind the bar, responsible service, mental health, and launching a new industry-driven concept in downtown Mesa. From nearly two decades in restaurants and bars to opening “The Walk In” while navigating new motherhood, Tiffany pulls back the curtain on what it really takes to care for guests, protect your team, and still protect your own energy. If you're in hospitality, own a bar or restaurant, or just love the Arizona beer community, this one gives you real-world perspective and practical takeaways you can use right now.Hear how Tiffany went from a 19-year-old hostess at Native New Yorker in Tempe to a respected leader in Arizona's craft beer scene, shaping programs at spots like Cornish Pasty, Postino Gilbert, and The Sleepy Whale. She breaks down the psychology of reading guests, the art and “mama bear” finesse of cutting someone off, and why hospitality that feels like family is the only way to stand out when people are more selective than ever about where they spend their money. The conversation also dives into how therapy, boundaries, lifting, early mornings, and porch coffee help her manage burnout and stay grounded in an industry that often expects you to be “on” no matter what's happening in your own life.You'll also get an inside look at The Walk In, the new “grandma's basement” bar Tiffany is opening in a historic basement space in downtown Mesa with partners Chris Rogers and Thad Krosky. Think cozy couches, wood paneling, beer neons, beer, natural wine, vinyl nights, and a serious non-alcoholic program designed for people who want the full experience without the booze. Tiffany shares the real startup journey: losing their first dream Tempe location, regrouping with help from community and a strong broker, finding the former Sun Devil Liquor basement and its old cellar “relics,” and deciding they don't have to settle for anything less than the right space.Chapter Guide (Timestamps):(0:00 - 2:40) Saturday Morning Vibes and Episode 190 Intro(2:41 - 5:56) Tiffany's Start in Hospitality: Native New Yorker, ASU, and Falling in Love with the Industry(5:57 - 12:40) Psychology Behind the Bar: Reading Guests, Responsible Service, and Care Over Transactions(12:41 - 18:21) Arizona Beer Community: Hospitality, Storytelling, and Surviving a Changing Market(18:22 - 23:58) Building The Walk In: Concept, Partners, Mental Health Focus, and Learning the Business Side(23:59 - 30:38) Losing a Location, Finding a Basement: Tempe Setbacks, Downtown Mesa, and Not Settling(30:39 - 37:56) Non-Alcoholic Programs, Mental Wellness, Therapy, and Coping Without the Crutch of Alcohol(37:57 - 43:21) Motherhood, Support Systems, Arizona Roots, and Raising Riley in Hospitality(43:22 - 47:24) Rapid Fire: Music, Tattoos, Aliens, Gold Shows, and Strength Inside and Outside the Bar(47:25 - 48:39) What's Next: Copper State Beer Festival and Built Different Community Invite

Series: 2025 Theme - The Disciplines of DiscipleshipService: Sun AM WorshipType: SermonSpeaker: Andy Cantrell

In this episode, Craig Poole reflects on how a lifetime in hospitality built the resilience and mindset he's relied on while fighting cancer. He shares lessons drawn from decades of leadership — gratitude, selflessness, adaptability, and compassion — and explains why hospitality uniquely prepares people to face life's hardest challenges. Craig also revisits his philosophy of leadership, community, and being “behind” the people you lead, and how that philosophy has taken on deeper meaning through illness. This is a thoughtful conversation about strength, service, and what hospitality teaches us far beyond our careers.Resources: Listen: People are the point of impact: How to create new beginnings and empower through leadershipListen: Transforming lives through hospitality: What inspired me to do moreListen: Be the change you want to see: My advice for hospitality leadersWatch: Follow Me and I Will Be Behind YouFollow Craig on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

We are commanded to show hospitality to all, but especially to those who cannot easily reciprocate the gift: those in prison, strangers, or the weary.

When the market gets noisy, the data gets louder. In this episode, Rich sits down with Jan Freitag — National Director of Hospitality Analytics at CoStar — for a no-spin breakdown of what's actually happening in hotel investing right now and where the smartest capital is positioning next.Jan pulls back the curtain on real transaction data, RevPAR trends, cap rate movement, supply constraints, and why luxury hotels are quietly becoming one of the strongest inflation hedges left. They dig into the K-shaped hospitality economy, why ultra-luxury is surging while midscale struggles, how Airbnb regulation is reshaping demand, and what tightening insurance, climate risk, and maturing debt really mean for operators over the next 24 months.You'll hear why some coastal and supply-constrained markets continue to command premium pricing, why distress hasn't materialized the way investors expected, and how institutional players like Blackstone think about assets very differently than individual buyers. From CoStar's unmatched data coverage to forward-looking predictions on rates, transactions, and demand, this episode is pure signal.If you're investing in hotels — or thinking about it — this is required listening. The numbers don't lie, and this conversation tells you exactly how to read them.Join our investor waitlist and stay in the know about our next investor opportunity with Somers Capital: www.somerscapital.com/invest. Want to join our Boutique Hotel Mastermind Community? Book a free strategy call with our team: www.hotelinvesting.com. If you're committed to scaling your personal brand and achieving 7-figure success, it's time to level up with the 7 Figure Creator Mastermind Community. Book your exclusive intro call today at www.the7figurecreator.com and gain access to the strategies that will accelerate your growth.

Natajia Miller is a visionary entrepreneur from the Bahamas who has transformed her family's dream into reality with Embrace Resort on Staniel Cay. Starting from humble beginnings—where her mother paved the way through sheer determination and hard work—Natajia traveled the globe, living in places like Dubai and rural China, before returning home to take their boutique island resort to new heights. Her leadership during the challenges of the COVID-19 pandemic showcased her commitment to her team and guests, and she's become known for curating authentic, personalized hospitality experiences that blend Bahamian culture, warmth, and true human connection. Takeaways: Resilience is the heart of success: Natajia's journey is powered by family legacy, perseverance, and the ability to adapt through hard times like the pandemic. Personalized hospitality stands out: Embrace Resort differentiates itself by offering caring, individualized experiences and fostering genuine relationships—not just luxury amenities. Leadership is about community: Natajia's approach is grounded in loyalty to her team and the community spirit, proving that small businesses can have a big impact. Sound Bytes: “Service excellence is not just a fake smile. It's about how that person feels in your presence. Service comes from caring.” “What I used to think was a negative thing—us being so small and not posh—is actually what makes us amazing. Because we have time for your stories.” “When people come to Embrace, they always say, I feel like I visited an aunt… You feel like somebody cares about you at this place.” Connect & Discover Natajia: Instagram: @mindfrotravel LinkedIn: @natajiamillerluxurytravel Website: stanielcayvacations.com Website: embraceresort.com

In this episode, Hospitality Daily host Josiah Mackenzie joins a roundtable of the top podcasters in hospitality for an unfiltered look at the stories that defined 2025 and what leaders can anticipate for the year ahead. Moderated by Katie Cline, host of Suite Success, the discussion brings together Zach Busekrus (Behind the Stays), David Millili and Steve Carran (The Modern Hotelier), and Glenn Haussman (No Vacancy) to unpack the realities behind luxury's continued rise, loyalty's identity crisis, AI hype versus impact, trade show fatigue, and how operators protected profitability in a challenging year. Drawing on hundreds of conversations each has had across the industry, this episode offers a grounded, experience-driven perspective on where hospitality stands today and the forces likely to shape 2026. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this engaging episode of "Crafting a Meaningful Life," host Mary Crafts welcomes Taylor Scott, a prominent figure in the hospitality industry, to discuss the art of hospitality and its profound impact on personal and professional lives. With over 25 years of experience in top-tier hospitality organizations, Taylor shares his insights on what truly constitutes hospitality and how it transitions from mere service to creating memorable experiences. The episode navigates through the personal journey of Taylor, shedding light on how his foundational experiences at Walt Disney World paved the way for his career and passion in hospitality. Throughout the conversation, keywords like "unreasonable hospitality," "human connection," and "leadership through empathy" underscore the richness of their discussion. Taylor emphasizes the power of authentic interactions, relationship building, and emotional intelligence as vital components of hospitality, transcend beyond the industry. His belief that hospitality should be a human feeling, not just an act of service, resonates through the dialogue, encouraging listeners from all walks of life to infuse these principles into their daily interactions and professional ethos.   About the Guest: Taylor Scott is a seasoned professional with over 25 years of experience in the hospitality and entertainment industries. His career has encompassed pivotal roles at prestigious organizations such as Walt Disney World, Gaylord Hotels, and major Las Vegas hotels like Wynn, Encore, and Cosmopolitan. With a solid educational background, including an MBA from the Cornell Hotel School, Taylor transitioned into entrepreneurship by founding Lead with Hospitality LLC. He is also a published author, with three notable books: "Ball Games to Boardrooms," "Lead with Hospitality," and "Give Hospitality," which explore leadership and hospitality from unique perspectives. Key Takeaways: Hospitality is about how we make people feel, transcending simple service to create a holistic emotional experience. Successful leadership in any field should integrate hospitality principles, focusing on human connection and empathy. A commitment to relationships, rather than transactions, is crucial in both personal and professional settings. Emotional intelligence and self-mastery are essential for leading not only others but also oneself. Embracing a purpose-driven approach that leverages personal strengths can yield substantial personal and organizational success.   Resources: Taylor Scott - Social Media and Website   Lead with Hospitality website - www.LeadWithHospitality.com   - Taylor Scott - Keynote Speaking  ---- Download Taylor's Keynote Speaker Brochure   - Lead with Hospitality Live Learning Experiences --- Leadership Learning Experiences --- Frontline Teams Learning Experiences --- Facilitator Development Learning Experiences   - Lead with Hospitality Content Licensing -- For Leaders, For Frontline Teams, For Facilitators   LinkedIn - https://www.linkedin.com/in/tscott1502/   Instagram - https://www.instagram.com/tscott1502/     Taylor Scott - Books and Action Plans   Ballgames to Boardrooms - Book   Lead with Hospitality - Book - Download the Complimentary Action Plan   Give Hospitality  - Book - Download the Complimentary Action Plan     Lead with Hospitality Travel Group by Dream Vacations - Travel Agency Franchise   - www.LeadWithHospitalityTravelGroup.com

In this episode, we're learning from Craig Stanghetta, Founder and Creative Director of Ste Marie, about why the most successful hospitality concepts are designed around emotion rather than just aesthetics. Drawing on his background in theatre, Craig shares how story, risk, and a balance of comfort and wonder shape spaces guests actually return to. He also shares what emotional design looks like in an increasingly AI-driven world and why human connection remains hospitality's most durable advantage. Want more? Listen to Craig's interview on Hospitality DesignCheck out Craig's work on Instagram or the Ste Marie website A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, host Shawn Soole sits down with longtime industry veteran John Gakuru — a globally seasoned bar professional, brand strategist, and now founder of Coruscent Co.. John brings decades of experience across continents, from managing classic cocktail venues in London to shaping global spirits distribution and now advising on some of the most forward-looking spirits and hospitality projects worldwide.

Next in our series of unfiltered talks from the European Coffee Symposium + COHO stages, we turn our attention to the future of the UK coffee shop market with a panel of seasoned leaders in specialty coffee.We're joined by Marta Pogroszewska, Non-Executive Director, Bread Holdings, Paul Kelly, Global Marketing Director, La Marzocco, and Caroline Ottoy, Managing Director, WatchHouse. Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Continuing our series of unfiltered discussions from The European Coffee Symposium, we are at the COHO Head of Coffee Summit, led by James Hennebry, Co-founder of Rosslyn Coffee. James is joined by an exceptional panel of leaders: Agnes Potter, Managing Director, Allpress UK, Josh Brown, Commercial Director. WatchHouse, Julian Weresch, Head of Coffee UK&I, Sodexo and Travis Wilson, Head of Coffee, La Maison.This candid and inspiring session brought together some of the most experienced minds in specialty coffee to explore what truly moves the dial when scaling a high-quality coffee programme across multiple sites.Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Next up in our European Coffee Symposium Live series, is a talk from Egor Kolpakov, Founder & CEO of The Miners – an unconventional specialty coffee chain from Prague that's expanding at remarkable pace across Europe.In this session, Egor shares his vision to inject the energy of New York's coffee scene into Eastern Europe, and discusses how The Miners' fast-paced, movement-driven service model is designed for efficiency, connection and contemporary active lifestyle.Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Last month saw the return of the European Coffee Symposium (ECS) + COHO in Berlin. Across three days, we welcomed 50 influential speakers from around the world to share their insights, inspiration, and bold ideas shaping the future of coffee and hospitality.Over the coming weeks, we'll bring you a collection of these unfiltered conversations, panel discussions and keynote sessions – direct from the ECS + COHO stages. We start with a talk by Matt Chitharanjan, Co-founder & CEO of Blue Tokai – a coffee shop chain and specialty coffee roastery in India. In this session, Matt offers sharp insights into India's rapidly-growing coffee market, highlighting the huge opportunities in an under-served coffee landscape, and the difficulties of balancing growth with profitability.Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Joseph Martinez is the longtime school principal of Carpenter Community Charter in Los Angeles. Families know him as the principal who literally picks up trash in the morning and dresses up for school plays, but also as the steady hand through fires, immigration fears and lockdown drills. Here's his Brief But Spectacular take on bringing hospitality to education. PBS News is supported by - https://www.pbs.org/newshour/about/funders. Hosted on Acast. See acast.com/privacy

I'm Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I've spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.Today I dig into what customer loyalty really means and why so many programs miss the mark. Loyalty is not about discounts. It is about access, recognition, and the feeling of being valued. I break down how small moments of surprise and genuine connection can drive more repeat visits than any points system. If you want your guests to come back more often and spend more when they do, these strategies will help you build relationships that last. TakeawaysLoyalty should be about access, not just perks.Recognition is key to building emotional equity.Surprise elements in loyalty programs enhance customer engagement.Creating thresholds in loyalty fosters a sense of belonging.Handwritten notes can significantly improve customer relationships.Loyalty programs should focus on privilege rather than discounts.Emotional economics can drive customer loyalty effectively.Regulars should feel special through personalized experiences.Surprise and delight can differentiate your restaurant from competitors.Tracking changes in loyalty strategies can reveal valuable insights.Chapters00:00 Introduction to Hospitality Insights01:26 Rethinking Customer Loyalty05:48 Creating Emotional Connections with GuestsIf you've got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line. If you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting https://joshkopel.com.

Join Pastor Jason with Tim and Katie Perry as they discuss the Security and Hospitality Team at East River Park. 

In this episode, Cody & Meagan dive into the powerful role storytelling plays in hospitality branding. A great story can turn a stay into an experience—and create lasting emotional connections with your guests.They break down how to craft a compelling brand story that truly resonates and builds loyalty.

Joseph Martinez is the longtime school principal of Carpenter Community Charter in Los Angeles. Families know him as the principal who literally picks up trash in the morning and dresses up for school plays, but also as the steady hand through fires, immigration fears and lockdown drills. Here's his Brief But Spectacular take on bringing hospitality to education. PBS News is supported by - https://www.pbs.org/newshour/about/funders. Hosted on Acast. See acast.com/privacy

Dean Biersch, who runs Hopmonk Taverns and co-founded Gordon/Biersch, joins Herlinda Heras and Daedalus Howell on Brew Ha Ha. This is his first time on the show. Herlinda has invited Dean Biersch whom she ran into at a Hopmonk concert last Saturday. Dean remembers his first job in hospitality was preparing big spreads for the passengers at Hornblower Yachts in San Francisco. “You learn a lot when you work on boats,” says Dean. “Hospitality in general is like 90% planning.” Daedalus remembers covering the opening of Hopmonk for the local press, back when it opened. Dean remembers having to reorganize the physical space in the first location in Novato, to create a beer garden. They developed the first venue as a music venture and beer garden at the same time and he feels that it is a magic combination. They would love to have more large concerts in Sonoma but there are regulatory barriers. Russian River Brewing Co. is open in Santa Rosa on 4th St. and at their big Windsor location. Visit their website for up-to-date hours, menus, beers and more. “The trailing edge of the leading edge” Hopmonk was “on the trailing edge of the leading edge” of the beer revolution. His job was in the city and then a friend introduced him to a brewpub in Hopland. He had tasted real ale while traveling in Europe, so he recognized what they were doing there in Hopland. He wrote a business plan, showed it to a friend of the family who had always invited such a move, then he met Dan Gordon. They eventually became business partners. Dan had taken a brewery engineering university program in Germany. He brought small scale craft German beer to California, with Gordon/Biersch beers. Visit our sponsor PizzaLeah in Windsor for the finest pizza menu, great beers and the most authentic flavors around!

Chris Gilbert intrinsically believes that when residents feel seen, heard, and cared for, they become more supportive and trusting of their government.  He argues that "customer service" is the transactional act of doing what needs to be done for the customer. However, municipal hospitality is centered around how you make residents feel during and after the delivery of services to them. The Springfield Township administrator launched Municipal Hospitality Advisors after a fateful celebratory birthday dinner with his wife whereupon he was blown away by the actions of the restaurant owner. That experience and the general approach of the hospitality industry towards providing value and memorable experiences to their guests formed the foundation for Gilbert's trainings. SHOW NOTES: Chris Gilbert's LinkedIn Profile and website: https://www.municipalhospitality.com/ To learn more about Sam Toles' social media training for elected officials, go to: https://civisocial.com/aame AAME MEMBERSHIP: To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/ AAME JOB BOARD: The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/ SUPPORT THE PODCAST: Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/ If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link. Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms. Joe Turner's LinkedIn Page Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

Choose connection over protection this holiday season. Simple hospitality, peaceful hosting, and meaningful memories that start right at home.  The holidays whisper an incitation we all feel: Make it beautiful, make it memorable, make it perfect for the people you love. As moms, we want our homes to sparkle, our meals to be delicious, and our gatherings to feel magical. But somewhere between the planning, preparing, and performing, we lose the very thing we're craving most: connection.  In this episode, we explore Holiday Hosiptiality: Connection Over Perfection, a life-giving shift that reminds us that welcoming others into our home doesn't have to be exhausting, elaborate, or picture-perfect. True hospitality isn't about polished details: it's about presence, peace, laughter, conversation, and belonging.  You'll hear encouragement, relatable stories, and practical ways to host with ease and warmth.  Learn: Why moms slip into performance without realizing it The difference between service tasks and meaningful hospitality How to set a peaceful hosting experience  Simple hospitality ideas for real homes and real families How to include your children and learn the art of generosity Plus much more.  If you long for gatherings that feel relaxed, joyful, and spiritually grounding, without the holiday overwhelm, this episode is your invitation to simplify and welcome others with peace.  Because at the end of the night, people won't remember spotless countertops, intricate centerpieces, or homemade desserts. They'll remember how your home felt, how you made them feel, and the simple gift of being together.  Read the full show notes with links here: Holiday Hospitality: Connection Over Perfection Related Podcast For You: Ministry of Motherhood Shepherding a Child with Big Emotions 10 Simple Gratitude Habits for Happy Moms The Beautiful Unseen Work of Motherhood Avoiding Mom Burnout Teaching Kids Not to Quit If you enjoy listening to Parenting and Homeschool Advice ~ Equipped To Be with Connie Albers, please leave a review and a five-star rating. It is quick and will only take a few seconds. When you do, it helps others see the show in their feed. Also, would you kindly share this with a friend or two? Equipped To Be might be an encouragement to them. Thank you ~ Connie   Have a question? Interested in having Connie speak? Send an email to Connie here: https://conniealbers.com/contact/   

Sorry about the delay, ran into a few technical difficulties this week with a skeleton crew trying to get it back up and running, y'all might notice a couple cuts but we were able to get the whole thing published luckily, we love y'all! be back next week, big things coming with episode 200!

It started with back-pocket sardines and a debate over anchovy-flavored sweat, but the conversation quickly shifted to the real burning question: Why is true Christian hospitality so hard?In this episode, Jason, Kyle, and Jaden unpack the deep connection between food, fellowship, and faith. They discuss the proposed segment Hot Pocket Theology, the incarnational nature of the Christian life, and the difference between disagreement and openness when discussing theology.We explore the concept of the church as a radical welcoming space for all, using Paul's letter to the Romans as a guide: Welcome one another as Christ has welcomed you (Romans 15:7). They wrestle with the importance of walking with people in suffering versus a hyper-focus on healing, and challenge the idea that the Gospel is a personal me story instead of a communal we story.To connect, email podcast@zionclearlake.org (zionclearlake.org/pockettheology)

In this episode of The Sustainable Hospitality Podcast, host Kathy Sue McGuire speaks with Greg Poirier, Global Director of Hospitality Certification at Audubon International. Greg shares how the organization evolved from wildlife protection into one of the most influential sustainability certification bodies in hospitality—now active in 37 countries.They explore why third-party verification is becoming essential for hotels, why waste remains the industry's weakest performance area, and how staff culture, guest expectations, and AI-driven tools are reshaping the future of sustainable operations. Greg also breaks down the business case: where real ROI comes from, how to measure it, and why insurance volatility may soon push sustainability forward faster than anything else.⸻

If you've ever wondered what happens when you mix hustle, humility, a bit of chaos, and a moment of pure stage-fright… this episode has you covered.This week, I sat down with Tom James, Managing Director of Bill's Restaurants, and a man whose career has taken him from glass collector to running iconic hospitality brands with a detour involving an incident with Jamie Oliver. Is that really his name?it's every bit as painful and glorious as it sounds.But beyond the comedy gold, Tom brings serious insight on leadership, culture, brand evolution, and the real work behind transforming a casual dining business in a turbulent market.In This EpisodeThe 16 year old glass collector who instantly fell in love with the buzz of hospitalityWhy hospitality should count as national serviceThe mentor who changed Tom's life and convinced him to skip his degree for a bar manager job at 20Becoming a General Manager at 24 and the power of someone seeing potential in you before you see it in yourselfForgetting everything you think you know when joining a new business (and why it matters)The Padstow Hotel summer that taught him more in four weeks than the entire year beforeWhy casual dining's old “playbooks” no longer work in a market that changes every two monthsHow Bill's rebuilt its identity, doubled EBITDA, and refocused the business around culture, data and genuine hospitalityWhy six out of ten experiences are basically an invitation to try somewhere elseStand-Out Quotes“You've always got to find a way. The failures… what are the learnings? How can I do it better?”“The nicest, kindest, most generous man I've met in hospitality is Bill — he's still our cultural benchmark.”“Six out of ten is saying: try somewhere else next time.”“The best loyalty comes from emotional connection — not discounting.”“I learned more in four weeks running that hotel than in the entire year before.”Why ListenThis episode is a masterclass in:Leadership without egoCulture-driven transformationBrand identity in a challenging marketThe messy, human, hilarious reality of hospitalityAnd above all, Tom's story is a reminder of why this industry is so special:it takes good people, stretches them, teaches them, shapes them — and occasionally gives them stories they'll never, ever live down.Including Jamie OliverShow PartnersA big shout out to the first of today's show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philAlso, a massive shout out to our new show partners ApronRunning a hospitality business means juggling endless payments - from suppliers to staff - all while keeping cash flow in check. That's where Apron helps.With Apron Bill Pay, you can manage every supplier payment in one place, approve and schedule bills,...

FIND MORE ABOUT ABBY KUYKENDALL Abby Kuykendall- Website and Instagram Abby Kuykendall's Book- Let the Biscuit Burn A FEW THINGS MENTIONED Revelation 19 1 Peter QUESTIONS TO HELP YOU RISE When have you felt seen, known and loved, what did the other person do to help you feel that way? How can you be disciplined to build hospitality into your rhythms? What is one visual reminder you can create in your home or office that will trigger an invitation of hospitality? How can you get ready to be ready this holiday season? LET'S CONNECT! Did you like this episode? Let us know and leave a review on itunes or share it with a friend. Or message us on Instagram – we'd love to hear from you! Get the Daily Dozen Checklist -12 habits that will immediately make you happier and healthier  

Week 1 of CHRISTMAS AT BETHLEHEM with Executive Pastor Matt Piland. Pastor Matt reminds us what true hospitality looks like.

Brady Lowe is a connector, educator, and experience-maker who founded Taste Network and the nonprofit Piggy Bank, spending more than two decades building unforgettable collaborations between chefs, farmers, hotels, and brands. Through his Next 10 coaching and accelerator hub, Brady helps hospitality founders design smarter events, deeper guest relationships, and sustainable revenue with a focus on pairings, playbooks, and pre-visit engagement. Susan and Brady chat during this special in-person episode, recorded at The Pub at EAV. • How to use Facebook groups, comments, and DMs to attract sports fans and turn them into faithful regulars • Why "11 to 35 micro-interactions" often have to happen before a guest spends a dollar with you • Ways to make your social media as personal and welcoming as your host stand or bar top • The origin story of Taste Network and how a single wine-and-cheese pairing can shape an entire career • How to think about guest engagement as "relationship currency" that carries your brand through tough times • What a strong pre-visit engagement sequence looks like for restaurants, hotels, and bars • Practical examples of surprise-and-delight moments that guests can replicate at home and rave about for months • How to turn recipes, rituals, and house favorites into high-value digital giveaways that build your email list • Why most hospitality social media fails (and what to ask your social media person about actual revenue) • How to download your Instagram data and use AI to audit what's working and who your real audience is • What to expect from the 2026 World Cup in terms of premium experiences, demand, and guest expectations • The key non-negotiables Brady uses to design memorable F&B experiences: surprise, emotional sequencing, and human connection *** Our Top Three Takeaways 1. Engagement before the visit is the new battleground for hospitality success. Brady argues that guest engagement must begin long before someone walks through the door. Restaurants and hotels should treat Instagram and their websites as extensions of the front door—places where you start building relationship equity. A simple "hello," a thoughtful comment, or an acknowledgment of someone's interaction can fundamentally shift how guests perceive your brand once they arrive. Most brands post but don't connect, and that is the biggest miss today. 2. Hospitality operators need training, tools, and intentionality around social media—and most don't have it. He's adamant that restaurants and hotels rarely train their teams to engage digitally. Social media isn't just a marketing channel; it's a hospitality channel. He encourages leaders to audit their digital presence, use tools like ChatGPT to evaluate Instagram data, create value-focused lead magnets (recipes, techniques, guides), and measure whether social efforts actually drive revenue. Without this skill set, the business model is incomplete. 3. First-time "transformational moments" are at the heart of memorable hospitality. From his earliest career epiphany—watching a guest have a life-changing food experience—to building Taste Network and Next 10, Brady centers everything around delivering unforgettable moments. His non-negotiables: surprise, carefully sequenced emotional storytelling, and genuine human connection. These principles apply whether you're designing an event, launching a restaurant, or building community—and they're key to earning loyalty and sustaining brands through peaks and valleys. Brady Lowe on LinkedIn https://www.linkedin.com/in/tastenetwork/ Taste Network https://tastenetwork.com/ The Pub at EAV https://www.eavpub.com/ Other Episodes You May Like:  129: Boo-Boo Sugar with Jason Brooks https://www.topfloorpodcast.com/episode/129 86: Fist Bump Welcome with Mary Mattson-Quagliana https://www.topfloorpodcast.com/episode/86 85: Fake Wedding Officiant with Michael Cecchi-Azzolina https://www.topfloorpodcast.com/episode/85

What does it really take for a boutique hotel to stand out in the crowded world of social media? In this episode, host David Millili and Steve Carran sit down with Dino Jevric, Social Media Marketing Manager at Arlo Hotels, to explore how hotels can thrive in today's digital world.From Dino's early days in social media to running creative campaigns for Arlo Hotels, we dive deep into strategies that connect travelers with authentic experiences. Discover how Arlo leverages culture, personality, and behind-the-scenes content to redefine boutique hotel marketing—and why authenticity is more important than ever in social media.In this episode, you'll learn:How Arlo Hotels builds engaging campaigns without relying solely on promotionsThe balance between polished visuals and authentic, “run-and-gun” contentTips for hotels struggling with social media: leaning into culture and personalityHow Arlo's social media creates connection before guests even step on propertyWatch the FULL EPISODE on YouTube: https://youtu.be/FvaCNK7_vYc Links:Dino on LinkedIn: https://www.linkedin.com/in/dino-jevric/Arlo Hotels: https://arlohotels.com/Arlo on Instagram: https://www.instagram.com/arlohotels/For full show notes head to: https://themodernhotelier.com/episode/238Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

After more than 35 years in the catering world, JeriLynne Clifford launched The Hill Country Bon Vivant in 2022 — a lifestyle brand dedicated to the art of hospitality. As a tastemaker, hospitality expert, and storyteller, JeriLynne shares recipes, wine pairings, and entertaining inspiration that celebrate seasonal ingredients and the joy of gathering. Through her blog and social channels, she encourages others to slow down, shop locally, and savor meaningful meals made with intention. JeriLynne is also the author of The Vineyard Table: Cooking, Wine and Stories of Hospitality, a cookbook born from her collaborations with Texas winemakers. Each chapter weaves together recipes, wine pairings, and heartfelt stories that reflect her belief that true hospitality is about connection — not perfection. Learn more at https://hillcountrybonvivant.com/Support the show

Wild has been on hiatus while I finish my most recent book. We'll be back with a fresh direction and new guests in the coming months, but in the meantime, I'm dropping in a small handful of interviews I've been doing on Substack that you might find interesting. They're far more rustic and casual than my usual offerings. You can, of course, watch the video versions over on Substack.My guest today is Dr Sharon Blackie a psychologist, mythologist, and author whose work lives at the meeting point of story, psyche, and ecology. In this conversation, we explore the role of fairytales and myths in hard and disorienting times, and what these old stories can teach us about the deeply human act of hospitality, how we welcome others, and ourselves, in moments of fear, change, and uncertainty. You can also watch the chat here.We anchor the discussion around a beautiful essay of Sharon's, The Meaning of Hospitality, which she has generously made available for free.A bit about Dr Sharon Blackie: An award-winning writer and teacher working at the intersection of psychology, mythology, and ecology. She's the author of the bestselling If Women Rose Rooted, and her work has appeared in The Guardian, The Irish Times, and The Scotsman. She lives on a smallholding in the mountains of Wales, where she continues to explore how myth and story can guide us through modern life.PS: My new book, I Eat the Stars, will be out worldwide in May/June 2026. If you're curious, you can read the serialised version over on Substack. Today's chat touches on a few of the themes I explore in that work.--If you need to know a bit more about me… head to my "about" pageFor more such conversations, subscribe to my Substack newsletter, it's where I interact the most!Let's connect on Instagram Hosted on Acast. See acast.com/privacy for more information.

Christian hip hop artist and author Propaganda talks with Brian Doak & Jason Fileta about what really matters for Christians in this moment: human dignity. Is Gen X the last generation with street smarts? Why are men struggling so hard in our culture? And how can we think about passing on what really matters from one generation to the next?Propaganda is a rapper, poet, and author born and raised in Los Angeles. Check out his book Terraform: https://www.prophiphop.com/bookListen to a tune from Prop's latest album: https://www.youtube.com/watch?v=7U593BIvGa4Jason Fileta is a Christian activist and Associate Vice President of Inclusive Excellence at George Fox University: https://www.bread.org/bio/jason-fileta/Dr. Brian Doak is an Old Testament scholar and professor: https://www.georgefox.edu/academics/undergrad/departments/religion/faculty/doak.htmlIf you enjoy listening to the George Fox Talks podcast and would like to watch, too, check out our channel on YouTube! We also have a web page that features all of our podcasts, a sign-up for our weekly email update, and publications from the George Fox University community.

Some people seem born with the gift of hospitality. The moment you step through their doorway, peace meets you like a warm blanket. The room smells inviting, your needs are anticipated, and the details have been thoughtfully arranged with love. Many of us admire these “natural hostesses,” even if we don’t see those qualities in ourselves. Alicia Searl shares honestly that hosting doesn’t come as easily for her anymore—especially now that the holidays feel heavier, the gatherings larger, and the expectations higher. When she learned it was her turn to host Christmas, her first reaction wasn’t joy but stress. Yet the Lord softened her heart and reminded her of something far more important than décor, menus, or perfect planning: Hospitality is ultimately about peace, not presentation. In Luke 10, Jesus sends out seventy-two disciples with one simple instruction upon entering a home:“First say, ‘Peace to this house.’”No elaborate preparations. No expectations. Peace was the first gift exchanged. If peace rested there, they were to stay, share meals, and bring the good news of God’s kingdom. If not, the peace simply returned to them, and they moved on. Simple. Sacred. Purposeful. Hospitality is one of the primary ways believers embody the heart of Christ. Whether our homes are large or small, tidy or lived-in, beautifully decorated or simple, we are called to cultivate atmospheres where peace dwells. Our mission field begins at our front door.The people who enter our homes—and the homes into which we enter—should encounter the peace of Christ through us. This season, whether you’re hosting Christmas, visiting relatives, or gathering with neighbors, you have the opportunity to bring peace into every room you enter. Today's Bible Reading:“When you enter a house, first say, ‘Peace to this house.’ If someone who promotes peace is there, your peace will rest on them; if not, it will return to you. Stay there, eating and drinking whatever they give you… Do not move around from house to house.” – Luke 10:5–7 Main Takeaways True hospitality is not about perfection—it's about peace. Jesus instructs us to bless homes with peace before anything else. Our homes can become places of ministry through simple, Christ-centered welcome. The peace of Christ rests where hearts are open, and it returns unharmed where it is not. Peace on earth begins with peace exchanged between believers in everyday relationships. Let’s Pray Father God, Thank You for giving us a beautiful model of hospitality through Your Word. Help us to release the pressures of hosting and instead focus on welcoming people with Your peace. Soften our hearts toward every person who enters our home and every home we enter this season. Teach us to greet others with grace, truth, and love. Fill our homes with Your presence so they may radiate peace on earth in the most ordinary and sacred ways. Let the atmosphere within our walls reflect the hope we have in Christ, and may our hospitality become a testimony of Your goodness. In Jesus’ name, Amen. Additional Scriptures for Reflection Romans 12:13 Hebrews 13:2 John 14:27 Colossians 3:15 Calls to Action Subscribe to the Your Daily Prayer podcast at LifeAudio.com Share this devotional with someone preparing to host holiday gatherings Explore related articles on Crosswalk.com and Christianity.com for more resources on hospitality and peace Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.

This panel explores what it means for the church to embody true hospitality by following Christ—the ultimate model of love, humility, and service. Through Scripture, practical principles, and heartfelt reflection, we learn how genuine love transforms our interactions, shapes our character, and equips us to serve others with excellence.

"Hospitality and real community starts by inviting people into your messy home…"   Summary In this episode, Mike and Alicia sit down with best-selling Catholic author Emily Stimpson Chapman to talk about Advent, Storybook for young Catholics, and the beauty of simple hospitality. Emily shares the real, lived rhythms of Advent in her home—reminding parents that peace and prayerfulness grow best when traditions are tied to everyday routines and kept flexible, not burdensome.   Emily also introduces her newest work, The Story of All Stories, a beautifully crafted children's story Bible from Word on Fire that presents salvation history as one unified narrative. Although written for ages 7–13, it has already captivated teens, parents, and grandparents alike.   Finally, the conversation turns to hospitality—how ordinary families can open their homes joyfully, even amid noise, chaos, and little ones. Emily offers practical tips, simple meal ideas, and a vision for welcoming others that prioritizes connection over perfection.   Key Takeaways Advent traditions work best when tied to existing family routines—like dinner—rather than starting from scratch. Flexibility in traditions preserves peace and allows your family to embrace the joy of the season without stress. Hospitality doesn't require perfection—simple meals and genuine presence build true community. Opening your home combats loneliness and helps families live their mission together.   Couple Discussion Questions What Advent traditions have been life-giving for our family—and which ones cause unnecessary stress? How could we anchor Advent prayer or traditions more naturally into our existing daily routine? In what ways do we tell the story of salvation to our children? Is there room to deepen our approach? When we think about hospitality, what holds us back most—perfectionism, time, or fear? Who is one person or family we could invite over in the next two weeks for a simple, joy-filled meal?  

In this conversation, Robert Capelli discusses his journey into the pet hospitality industry, the evolution of pet hotels, and the challenges of financing and operating these facilities. He highlights the importance of technology in enhancing the pet care experience and the growing trend of pet humanization, where pets are treated as family members. The discussion also covers effective management practices and the future of pet hospitality, emphasizing the need for personalized experiences for pet owners.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

It's one thing to grow your own food, take care of animals, and cook from scratch, but it's another thing entirely to open your door and invite people into your real, lived-in home. Yet hospitality has always been such an important part of homemaking and biblical community. It's a ministry we get to offer, not when everything is perfect, but right in the middle of real life. Scripture reminds us that welcoming others is one of the simplest ways we can show the love of Christ, and it doesn't require anything fancy. Today, we're talking about how to make your home a cozy, welcoming place to be, not with expensive, Pinterest-perfect décor, but with the little things that create warmth and comfort, and the heart posture that opens the door to real connection.   Our Sponsors: - A'del Natural Cosmetics - natural, U.S. made makeup, Christian and family-owned! Go to adelnaturalcosmetics.com/jocelyn Use code: FARMFEDFAMILY for 20% off your order - Inherit Clothing Company - find modest, fashionable clothes designed with Christian values Go to inheritco.com/FARMFED Use code: FARMFED for 10% off your order   Join the free Farm Family Community  Connect with Jocelyn! Free recipes, gardening tips, food preservation tutorials, and more! Follow us on Facebook