Podcasts about Hospitality

What really happens to a business when payments stop working, even for a few minutes? I recorded this episode live at Dynatrace Perform in Las Vegas, inside the Venetian, surrounded by engineers, operators, and business leaders all wrestling with the same uncomfortable reality. Payment outages are no longer rare edge cases. They are becoming a routine operational risk, and the cost is far higher than many organizations realize. To unpack that shift, I sat down with Victoria Ruffo, Software Engineering Team Lead at FreedomPay, for a grounded and practical conversation about resilience, observability, and what failure actually looks like in modern commerce. Victoria explains how FreedomPay supports merchants by orchestrating every part of the payment journey through a single platform, from terminal management to remote updates and even on-device advertising. If you have checked into a hotel and noticed a payment terminal quietly branded "Secured By FreedomPay," there is a good chance you have already interacted with her team's work. That real-world exposure gives her a clear view of what happens when systems fail and why customers are far less patient than businesses often assume. We talk about new research from FreedomPay, Dynatrace, and Retail Economics that puts a stark number on the issue. $44.4 billion in U.S. retail and hospitality revenue is at risk every year due to payment disruptions. But as Victoria points out, the most alarming insight is not the headline figure. It is the gap between how long customers are willing to wait and how long outages actually last. Most consumers abandon a purchase after seven minutes, while many disruptions stretch on for hours. In those early minutes alone, the majority of revenue is already gone. The conversation moves beyond statistics into lived experience. From lunch breaks cut short by declined payments to stadiums losing an entire event's worth of revenue in a single outage, Victoria shares why these failures are not abstract technical issues. They directly affect staff wages, customer loyalty, and long-term brand trust. We also explore why cash-only backups and outdated terminals no longer reflect how people actually pay, and why uneven investment in resilience leaves many merchants dangerously exposed. AI plays a central role in the discussion, but not in the way hype cycles often suggest. Victoria is clear that FreedomPay is not using AI to touch cardholder data or write payment code. Instead, tools like Dynatrace Intelligence help teams detect issues faster, identify patterns humans might miss, and move from reaction to anticipation. That shift, she argues, is where real value shows up, especially when seconds and minutes matter. If you care about payments, customer experience, or the hidden connection between technical failure and business impact, this episode offers a timely reminder that outages do not have to be catastrophic if organizations plan for them properly. As consumers grow less patient and systems grow more complex, are your payment platforms designed to absorb disruption, or are they quietly waiting to fail at the worst possible moment? Useful Links Connect With Victoria Ruffo Learn More About Freedom Pay Whitepaper Payment Resilience in an Uncertain World UK Learn More About Dynatrace Perform Thanks to our sponsors, Alcor, for supporting the show.

In this episode, we explore how focusing on the right actions can lead to greater success in real estate investing. Vinney shares insights on wealth building and effective investment strategies that can enhance your passive income. Don't miss out on this valuable discussion that emphasizes doing what truly matters!

Send us a textTrade the contemporary hype for a deep concern with holiness! What if your youth ministry felt unmistakably sacred and still radically welcoming?In this episode of Youth Ministry Booster, Zac Workun sits down with Ribbin Dorado to explore a youth ministry model built on formation over frenzy, one that helps teenagers love the church they're actually growing into.Together, we unpack a fresh durable, and repeatable,  youth ministry framework designed for long-term faith formation:A two-hour Sunday night gathering that prioritizes formation over gamesA monthly rhythm that includes a Student Sabbath at home, complete with table liturgiesA mid-month Worship in the Round, where students lead and testifySacred worship spaces using incense, kneelers, and iconography to signal reverence. Elements of signs, symbols, and wonder. Memorizing creeds, spontaneous testimonies, and students “fighting for the mic” to name where they see God at workTeaching shaped by the lectionary, offering a balanced diet of Scripture and resisting cherry-pickingWe also talk about rethinking leadership in student ministry:Hospitality leaders who cultivate belongingFormation leaders who guide 30-minute Bible circlesThoughtful training, interviews, and resources that treat leaders as ministers—not just volunteersLanguage that dignifies the calling and responsibility of those shaping students' faithAt the core is the soul of the youth pastor. Ribbin challenges leaders to abide in Christ (John 15), practice the daily Examen, read Scripture beyond sermon prep, and develop a living rule of life. Teenagers don't just hear what we teach, they catch what we love. We lead from overflow, not exhaustion.Finally, we reframe success in youth ministry:Are students worshiping with the broader church?Are families practicing prayer and Scripture at home?Two years after graduation, are students rooted in a local church?Formation is a long obedience in the same direction—formed inwardly and sent outwardly.Subscribe, rate, and review on Spotify, Apple Podcasts, or YouTube. Check out Lifeway.com/Essentials for free roundtable days this spring in Oklahoma, Arkansas, Virginia, and North Carolina. Sign up and bring your team.Support the showJoin the community!

How does a pro snowboarder become a hospitality innovator?Join David Millili and Steve Carran as they sit down with Bradley Steward, Co-founder and President of Caravan Outpost, to explore an extraordinary journey from professional snowboarding to creating one of America's most unique boutique hospitality experiences.In this episode, you'll discover:The transition from sports to media, directing projects for Cartoon Network, Adult Swim, and even influencing early Jackass.How he co-founded Bonfire Snowboarding, turning it into a global apparel brand before selling to Adidas.The inspiration behind Caravan Outpost, and how he and his wife designed it as an experiential travel destination, blending luxury, community, and the outdoors.Tips for independent hoteliers and entrepreneurs on creating a brand that fosters emotional connections rather than just products.Get ready for candid stories, unexpected adventures, and behind-the-scenes moments from snowboarding competitions, Hollywood projects, and a luxury outdoor retreat that feels more like a community than a hotel.  Watch the FULL EPISODE on YouTube: https://youtu.be/leosxe5M0-0 Links:Bradley on LinkedIn: https://www.linkedin.com/in/bradley-steward-7b829a23/Caravan Outpost: https://caravanoutpostojai.com/For full show notes head to: https://themodernhotelier.com/episode/248Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Washington Wednesday on first ladies and political influence, World Tour on the elections in Myanmar, and expressing faith through hospitality. Plus, Janie B. Cheaney on the “no contact” trend, crying is the new trend, and the Wednesday morning newsSupport The World and Everything in It today at wng.org/donateAdditional support comes from B&H Academic. Their new resource, God and Country, explores faith and national identity. 40% off ... Lifeway.com/GodAndCountryAmbassadors Impact Network brings together Christian entrepreneurs and angel investors who share a commitment to advancing the gospel through business. Entrepreneurs raising growth capital gain access to investors with operational experience who provide more than funding, including mentorship and prayer support. Know an investor seeking to deploy capital into Kingdom-building companies? Share AIN with them at ambassadorsimpact.comThe Free Lutheran Bible College (FLBC), Plymouth, MN, prepares students to live out their calling through the study of God's Word in authentic community since 1964. At FLBC, biblical truth isn't an elective course—it's the foundation of our academic study. Through the study of God's Word in authentic, Christ-centered community, you'll form a biblical worldview that gives you clarity and confidence for whatever comes next—college, career, family, or ministry. Learn more at flbc.edu/world

Today, we are kicking off our first ever Circle Back series. If you aren't sure what that is, I recommend listening to remind{h}er 152: Circle Back to hear a little more about the heart behind the series. We're starting with a remind{h}er from five years ago—remind{h}er 38: A Spirit of Hospitality. If you've listened to this episode before, it might be interesting to consider how your understanding or practice of hospitality has grown or shifted since the last time you listened. If this is your first time engaging this episode, it might be worth considering what your life and circumstances were like back in February 2021 when it first released. What has your experience of God been like since then? Who were you then and who are you now? Listen in {again!}   remind{h}er 152: Circle Back The Great Dance by Baxter Kruger Sign up for The Re{collection} Learn more about spiritual direction Need a speaker for your next gathering? Let's work together! www.withjulianne.com 

“There isn’t a formula on how to teach this… if it becomes formulaic, it can’t produce the same aha effect.”

DeJorn Huffman opens up about her journey in the Chicago beverage scene, sharing lessons, challenges, and joys that shaped her path as she traversed her wide-ranging career from bartending, to liquor distribution, and now the spirits supplier side of the industry. DeJorn reflects on her deep love for the city, and how it inspires her work every day

Hospitality can feel overwhelming when life is already full, but it doesn't have to be complicated or perfect to be meaningful. In this conversation, we talk about how different seasons of motherhood shape our capacity for hosting, why community grows through small, intentional invitations, and how letting go of perfection makes space for genuine connection. We share practical, low-pressure ideas for opening your home like simple food, flexible spaces, repeatable traditions, and involving the whole family. We hope you'll find that these strategies make hospitality feel life-giving instead of burdensome! In this episode, we cover: - Navigating different stages of motherhood under one roof and how age gaps gradually change daily rhythms - Why hosting flows best from margin and why you shouldn't feel guilty if it's not your season for entertaining - Growing community intentionally instead of waiting for it to happen, even when it feels vulnerable - Letting go of the idea that hosting always means a full dinner– embracing snacks, brunches, playdates, and themed gatherings instead - Pantry-friendly, budget-conscious meal ideas that scale easily and accommodate different dietary needs without added stress - Creative hosting themes and simple twists that make gatherings memorable without requiring elaborate prep - Using your home's basement, outdoor space, or even a single table to create the right atmosphere for both kids and adults - Regular home systems that support hospitality (even last-minute), including decluttering, minimizing decision fatigue, and spreading prep throughout the week - Why repeating the same meals or annual gatherings isn't boring and how tradition actually reduces hosting overwhelm - Involving the whole family in hosting to make hospitality sustainable and practical ideas for how kids can contribute - Releasing perfectionism around cleanup and learning to enjoy guests without feeling “on duty” the entire time - Reframing hospitality away from self-focus and toward generosity, presence, and making people feel genuinely welcomed View full show notes on the blog + watch this episode on YouTube. Thank you for supporting the sponsors that make this show possible! RESOURCES MENTIONED Check out Megan's YouTube channel, Megan Fox Unlocked, and her podcast Youtube channel, Honey I'm Homemaker Grab Megan's undated ​​Block It Off Planner Master the rhythm of sourdough with confidence in my Simple Sourdough course Gain the sewing knowledge and skills every homemaker needs in my Simple Sewing series Keep all my favorite sourdough recipes at your fingertips in my Daily Sourdough cookbook CONNECT Megan Fox Unlocked | Website | YouTube | Instagram | YouTube Lisa Bass of Farmhouse on Boone | Blog | YouTube | Instagram | TikTok | Facebook | Pinterest

What if your hotel could know exactly what your guests want before they even check in — and deliver it automatically? In this episode, David Millili and Steve Carran sit down with Scott Buelter, CEO of Ascent 360, to dive into the transformative power of AI, data, and personalization in the hospitality industry.In this episode you'll learn about:How hotels are using Customer Data Platforms (CDPs) to unify guest data from multiple systems.The current and future role of AI in hospitality, from marketing automation to operational efficiency.How AI can support staff rather than replace them, improving the human touch in guest interactions.The shift from providing tools to delivering outcomes, and why marketers who embrace AI will thrive.If you want to understand how AI and data are shaping the next generation of hotel marketing, guest experiences, and operational efficiency, this episode is a must-watch.Watch the FULL EPISODE on YouTube: https://youtu.be/wM8cOSoRIXsThis episode is sponsored by Ascent360: https://ascent360.com/ Links:Scott on LinkedIn: https://www.linkedin.com/in/scottbuelter/Ascent360: https://ascent360.com/For full show notes head to: https://themodernhotelier.com/episode/247Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Ducks. Food. Hunting. More food. Friendships. Family. Traditions. And open doors. That's what cajun hospitality is all about. Big John Hebert and I wrap a 3- or 4-day duck hunting tour of his homeland with a conversation covering all of it---the local lay of the land, a never quit mentality but why marsh hunting is a young man's game, the perfect gumbo trio to include his dad's famous "grassy gumbo," sweet potato versus potato salad sides, making family-recipe hoghead cheese, labeling ducks simply as "northerns", why naming blue-winged teal "god's birds" fits local culture, local call makers and early influences, and how some things have changed--but some things never, ever will--and more. Not in this part of the world.  C'est bon!     Visit the Legendary Brands That Make MOJO's Duck Season Somewhere Podcast Possible: MOJO Outdoors  Alberta Professional Outfitters Society Benelli Shotguns Bow and Arrow Outdoors Ducks Unlimited  Flash Back Decoys GetDucks.com Inukshuk Professional Dog Food  Migra Ammunitions onX Maps  Use code GetDucks25 to save 25% Sitka Gear SoundGear Use code GetDucks20 to save 25% Tom Beckbe USHuntList.com   Like what you heard? Let us know! • Tap Subscribe so you never miss an episode. • Drop a rating—it's like a high-five in the duck blind. • Leave a quick comment: What hit home? What made you laugh? What hunt did it remind you of? • Share this episode with a buddy who lives for duck season.   Want to partner? Have or know a story to share? Contact: Ramsey Russell ramsey@getducks.com  

With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   Episode Overview There is a retail trend I'm seeing that is growing across independent retail shops worldwide and I'm sharing all about it in this episode. Let's talk about analog wellness. So what exactly is it? I'm diving into just that in this episode: what it is; how customers are craving slower, more human experiences and how brick-and-mortar retailers are uniquely positioned to meet that need. I'll explain why this shift has little to do with what you sell and everything to do with how customers feel when they're in your shop. I'll share why this matters now, especially as people step back from constant screens, noise, and digital overload. Listeners will come away with a clearer understanding of how analog wellness shows up in retail, how it connects to hospitality and experience-driven sales, and why this approach strengthens loyalty, word of mouth, and long-term growth. Our Key Topics What analog wellness and analog wellbeing mean in a retail context Why customers are seeking slower, tactile, in-person experiences The role of brick-and-mortar shops as places to exhale and feel seen How experience and hospitality replace price-based competition Ways retailers are creating gathering spaces and community moments Why invitations and connection matter more than urgency or discounts Key Takeaways for Retailers on Analog Wellness Customers are craving calm, connection, and human interaction, not constant stimulation. Brick-and-mortar shops can serve as a third space beyond home and work. Experience and how customers feel now drive loyalty more than price. Small, intentional moments of hospitality can create lasting impact. Designing around customer feelings strengthens sales and relationships.   "Analog wellness is not anti-technology. It is pro-human." -Wendy Batten This week, I would love for you to listen in and reflect on how your shop can become a place where customers slow down, feel seen, and want to linger. Are there ways you are already doing it now? Jump into my DMs on Instagram and tell me about it!   Resources Mentioned and Related Episodes: Retail Sales & Marketing Accelerator (On-Demand)A practical course designed to help shop owners stop guessing and start making clearer, data-informed decisions around sales and marketing. Join my Love List!   Episode 252: Creating a Culture of Hospitality in Your Retail Business with Guest Expert Stephanie Miller Vincent   Episode 268: Awesome Isn't Accidental: Raising the Retail Standards in Your Shop About your host, Wendy Batten In case we haven't met…I'm Wendy Batten. I've been a small business owner, coach, and mentor for over 25 years. I help thoughtful, established entrepreneurs step into their role as CEO and build businesses that are profitable, meaningful, and supportive of the lives they want to live. My work blends real-world strategy with a life-first philosophy, shaped by lived experience, not theory. I've been there! Through honest conversations and practical insight, I invite you into bigger thinking about leadership, possibility, and how to build both business and life on purpose. For more support from Wendy Hang out and connect with Wendy on IG All of Wendy's current programs and services for shop owners can be found HERE.  Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select "Ratings and Reviews" and "Write a Review" and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

In this episode of The Vinney and Beau Show, Vinney and Beau dive into what really separates experienced investors from the rest—especially when markets feel uncertain. With stocks swinging, interest rates shifting, and headlines creating noise, they break down how seasoned investors stay calm, focused, and intentional.   This is an honest conversation about navigating cycles, avoiding emotional decisions, and understanding where real opportunity shows up when others hesitate.   They cover key ideas that are shaping today's investor mindset, including:

On this episode of The LA Food Podcast, we're doing a little bit of everything — industry analysis, hot takes, and a long, thoughtful sit-down with two people quietly shaping what neighborhood dining looks like in Los Angeles right now.In Part 1, Father Sal joins Luca to break down the 2026 James Beard Award semifinalists. LA had a massive showing this year, but how does it stack up against past years — and which semifinalists actually have a real shot at winning? We dig into the numbers, the narratives, and what Beard recognition really means in 2026. In Chef's Kiss / Big Miss, we cover Noma selling out in three minutes (and then making bagels), Bill Addison taking the gloves off, Firstborn LA going all-in on prix fixe, and a handful of LA chefs landing on one of the year's most anticipated culinary TV shows.In Part 2, Luca sits down with Adam Weisblatt, Co-Founder and Partner of Last Word Hospitality, and DK Kolender, Chef and Partner of Hermon's, one of LA's most talked-about new neighborhood restaurants. We start with Hermon's — the vision, the food, the drinks, and why it already feels like it's been here forever — before zooming out to talk about Last Word's broader strategy behind Found Oyster, Queen's, Barra Santos, and more. Adam and DK share hard-earned perspective on building restaurants people actually return to, thriving as a restaurant group in today's LA, and how they think about growth, praise, and sustainability. We close with reflections on Last Word Hospitality's recent James Beard Outstanding Restaurateur nomination and what success looks like moving forward.Powered by Acquired Taste

Talltail gets trapped. By love.Resources: Mobilize.usStand With MinnesotaMN Immigrant Rights Action Committee (MIRAC)The Immigrant Defense NetworkImmigrant Law Center of MNBook: Super Edition: Tallstar's Revenge Support us on Ko-fi! WCWITCast Ko-fiFollow us on BlueSky! WCWITCastFollow us on Instagram! WCWITCastCat Fact Sources:Who Is Shaving Virginia's Cats? - Atlas Obscura Mystery in Virginia: Someone is shaving other people's cats | AP NewsWaynesboro woman warns others of cats being shavedWaynesboro cat owners fearful over pets getting 'shaved'Alert issued in Kent after cats shaved in spate of attacksMetro Co UK - Phantom Shaver in KentWarning to cat owners after pets shaved in 'disturbing' spate of attacks across Kent | ITV News MeridianYoutube - ITV News, Kent Cat ShaverMusic:Happy Boy End Theme Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0https://creativecommons.org/licenses/by/4.0/This transformative podcast work constitutes a fair-use of any copyrighted material as provided for in section 107 of the US copyright law. Warrior Cats: What is That? is not endorsed or supported by Harper Collins and/or Working Partners. All views are our own.

Adam, Joanna, and Zach discuss how members of the trade and media might be making for worse bar patrons than they used to. From demanding complicated cocktails (sometimes off-menu!) on busy nights to expecting to have their entire tabs comped, has the bartender's handshake turned into a act of aggression? Please remember to subscribe to, rate, and review The VinePair Podcast on Apple Podcasts, Spotify, or wherever you get your episodes, and send any questions, comments, critiques, or suggestions to podcast@vinepair.com. Thanks for listening, and cheers!Zach is reading: 7 Alternatives to Petrus, the World's Most Expensive BordeauxJoanna is reading: How Williamsburg's Lighthouse Quietly Became the Bar Industry's HangoutAdam is reading: Does Trade Etiquette Still Exist Among Bartenders?Instagram: @adamteeter, @jcsciarrino, @zgeballe, @vinepair Hosted on Acast. See acast.com/privacy for more information.

Join Steve Carran and David Millili as he welcomes Jon Bumhoffer, producer of The Modern Hotelier, for a deep dive into hospitality trends and industry forecasts for 2026. In this episode, we break down everything hotel owners, operators, and travelers need to know—from group business rebounds, rising labor costs, and food & beverage innovations, to AI-driven bookings, lifestyle brands, and the latest in hotel tech investments.What You'll Learn in This Episode:Food & beverage shifts: pop-ups, healthy options, and tech-driven dining experiencesRising labor and operational costs impacting the hospitality industryAI in travel: how large language models are reshaping hotel bookingsHotel tech spotlight: MEWS secures $300M funding and what this means for cloud PMSControversial hotel design trends: the debate over doorless bathroomsSubscribe to The Modern Hotelier for more industry analysis, expert interviews, and hospitality hot topics.Watch the FULL EPISODE on YouTube: https://youtu.be/gDHkSaG0Wu0Links:2026 US Industry Forecast5 Trends to watch in 2026MEWS Secures $300 Million in FundingU.S. Hotel Bathroom “Privacy Backlash” Goes ViralFor full show notes head to: https://themodernhotelier.com/episode/246Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Make Room for Hospitality — Kayla Erickson Hospitality isn't about impressing others, it's about creating space for people to encounter God. Today, discover how opening your home and your heart can become a powerful way to reflect Christ's love and make room for life-changing moments.

Follow The ThunderCast on social media so you never miss an episode or a ticket giveaway!! ThunderCast.Online Instagram Tik Tok Threads Twitter Facebook YouTube   The ThunderCast is brought to you each week by Leasure Oliver PLLC. Please remember, if you are ever the victim of a car wreck, contact Leasure Oliver PLLC at 304carwreck.com Jason and Matt are local attorneys proudly serving West Virginia, Kentucky, & Ohio. Like them on Facebook as well.   5 Things Every Herd Fan Needs To Know This Week is sponsored by Ignite Link, The Tri-State's Premier IT Management Team.  Contact Ignite Link for all of your business' IT and media consulting needs at (304)908-9424 or online at: Website Facebook Twitter   Learn how you or your business can be a part of The Thunder Trust Follow The Thunder Trust on all Social Media Outlets Instagram Twitter Facebook   Join the Big Green for as little as $5/Month, so you can take advantage of all of the money saving Herd Perks that come along with membership, in addition to from providing critical scholarship funding for our Herd Athletes.     ALWAYS buy your tickets to ALL Marshall Home Games, Away Games, Tournaments, & Bowl Games at HerdZone.com or by calling 800-The-Herd   Sign your kids up for The Thundering Herd Kids Club and let's build a new era of passionate Herd Fans!!   We'll see you around The Joan...

Sarah Eustis, CEO of Main Street Hospitality, shares how she thinks about growth through the lens of irreplaceability. She explains why historic hotels with emotional and cultural relevance often present stronger long-term opportunities than new builds, especially in today's environment. The conversation explores stewardship as an operating and investment discipline, where thoughtful repositioning, branding, and revenue management unlock value without erasing identity. Hospitality leaders will take away a clear framework for building durable advantage by leaning into what makes a property impossible to replace.See Sarah's TEDx talk: Old Wine in New Bottles: Generational Hospitality & ReinventionSee our earlier conversations: From 14-Year-Old Housekeeper to Ralph Lauren to CEO: What I've Learned in Hotel Management and Beyond The Box and the Wavy Line: A Smarter Way to Lead Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

 In this message from Making Room, we reflect on 1 John 4 and the promise that perfect love casts out fear. Learn how hospitality becomes courageous, wise, and faithful when rooted in God's love. 

Meagan rejoins Cody for a timely and future-focused conversation on one of the most transformative forces in hospitality: Artificial Intelligence. As guest expectations rise and teams remain lean, AI is quickly becoming a must-have—not a nice-to-have—for properties heading into 2026.In this episode, Cody and Meagan break down how hoteliers can realistically use AI today—without needing a tech background or massive budget.

Also, should all schools in NI give girls the choice to wear trousers as uniform?

“To lead by influence is listening, staying curious and asking good questions.”

Guest BioAl Ste-Marie is the founder of Unsold Antarctica, a travel company that specializes in connecting adventurous travelers with last-minute, discounted voyages to the White Continent. With a background in hospitality, Al brings a deep understanding of customer service and traveler psychology to the world of expedition travel. His work helps make Antarctica more accessible to curious explorers, families, and first-time adventurers who might not have realized this dream trip was within reach.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Al about his journey into the polar travel industry and the story behind Unsold Antarctica. He explains how offering discounted, last-minute trips has opened up Antarctic travel to a broader audience, breaking down the perception that the experience is out of reach for most people.Al also shares how his background in hospitality has shaped the way he approaches customer care and the importance of working with knowledgeable travel agents. From the surprising warmth of Antarctica's summer season to the thrill of the polar plunge, the conversation explores what makes an Antarctic expedition so memorable. Along the way, Al touches on the power of multi-generational travel and the unique bonds formed between people who share this once-in-a-lifetime journey.Key Takeaways✓ Unsold Antarctica provides discounted, last-minute travel opportunities to the Antarctic region✓ Visiting Antarctica can be more budget-friendly than many travelers expect✓ A background in hospitality enhances how companies serve and understand their clients✓ Understanding customer psychology is essential in crafting exceptional travel experiences✓ Travel agents offer valuable expertise and personalized guidance for complex trips✓ Antarctica is surprisingly mild during its summer months✓ Multi-generational travel is a growing trend on Antarctic expeditions✓ Shared experiences in remote locations build strong connections among travelers✓ The polar plunge remains a fan-favorite activity among adventurous guests✓ Partnering with a travel agent can elevate the entire journey Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Today, we're bringing you two live recordings from last year's European Coffee Symposium, featuring conversations with Joe & The Juice and Hagen. While both are Danish-inspired concepts, each offers a distinct perspective on growth and the customer experience.Thomas Nørøxe, CEO of Joe & The Juice, shares how the business has built a high-performance culture rooted in energy, ambition and personal development. He also explains how innovation across the brand is guided by four core pillars: health, experience, convenience and sustainability.Tim Schroeder, CEO and Founder of boutique specialty coffee chain Hagen, shares his philosophy of building an analogue brand in a digital world and why he prioritises human connection and in-store experiences over a reliance on digital technology.Credits music: "Heather" by Ayngi in association with The Coffee Music Project and SEB Collective. Tune into the 5THWAVE Playlist on Spotify for more music from the showSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Prepare. To. Be. Happy.Returning to Hospitality Meets, Klaudia Mitura - work psychologist, L&D leader at the Science Museum Group, host of The Happiness Challenge podcast, author of The Alphabet of Happiness, and an actual Certified Chief Happiness Officer (yes, really) delivers one of the most uplifting, honest, and quietly powerful conversations we've ever recorded.This episode is not about toxic positivity, pretending everything's fine, or slapping a smile on life's messier moments.It's about science backed happiness, micro habits, curiosity, resilience, and learning how to live with the noise in your head - not silence it.It's warm.It's funny.It's deeply human.And it might just change how you think about happiness altogether.In This EpisodeKlaudia's return to the podcast nearly four years on, and how life has unfolded sinceLosing a job, being separated from family, rescheduling a wedding four times, a family cancer diagnosis… and why happiness still matteredWhy Klaudia decided to treat her life like a scientific experimentWhat the science of happiness actually tells usWhy happiness isn't a destination - it's a starting pointThe power of micro-habits and why 1% changes beat life overhaulsWhy happiness fuels kindness, generosity, optimism and impactThe danger of “I'll be happy when…” thinkingWhy curiosity might be the most underrated life skill of allHappiness, But Not the Cringey KindKlaudia is very clear on one thing:This is not about toxic positivity.It's not about ignoring grief, stress, uncertainty, or the very real challenges of life and work.It's about acknowledging them and giving yourself the tools to cope, recover, and move forward.As Klaudia explains, happiness:Helps us regulate our nervous systemMakes us more resilient under pressureIncreases kindness, generosity and problem solvingGives us the energy to face hard things, not avoid themOr put simply:Happiness doesn't deny reality.It helps you deal with it.Stand-Out Quotes“Happiness is not a destination. It's a starting point”“We regret not allowing ourselves to be happier”“You can be going through something hard and still experience joy”“Happiness fuels kindness. Without it, we can't change anything”“You don't need a life overhaul - you need small habits, done consistently”Why ListenThis episode is for you if:You're tired of overcomplicating happiness

Hospitality sector says the new incentives from Rachel Reeves are still short of what is needed, £2million of stolen tools uncovered and Nick Clegg comes into the studio to discuss 10 years since Brexit.

What if your entire career started with being told you were too nice to succeed?For John Terzian and Brian Toll, that's exactly how it began. These are the minds behind The h.wood Group: an empire born from rejection, reinvention, and the refusal to follow the rules.In this episode, they share how protecting guests instead of exploiting them became their superpower, why aesthetics matter more than you think, and how they transitioned from bottle service to building culture through culinary. We get into the painful leap from nightlife to fine dining, how they designed demand instead of chasing it, and the operational discipline required to stay profitable 10 years in.This isn't just about cool venues, it's about what it takes to last in an industry designed to burn you out.To learn more about The h.wood Group and their concepts, visit hwoodgroup.com._________________________________________________________Today's episode was brought to you by Square. If you want restaurant tech that actually supports how you run your restaurant, find out how Square can help at square.com/goodstuff.Free 5-Day Restaurant Marketing Masterclass – This is a live training where you'll learn the exact campaigns Josh has built and tested in real restaurants to attract new guests, increase visit frequency, and generate sales on demand. Save your spot at restaurantbusinessschool.com

In this episode, David Millili and Steve Carran sit down with Kunal Shah, Managing Partner of Travel & Hospitality at ZS, to explore the future of the hotel industry in 2026, key revenue strategies, and how technology is reshaping guest experiences.Kunal shares insights from his global career—starting at United Airlines, earning an MBA at London Business School, and now leading ZS's travel and hospitality practice. He breaks down the biggest opportunities and challenges hotels face today, including RevPAR pressure, AI adoption, guest personalization, and new revenue streams beyond rooms.Whether you're a hotel operator, GM, revenue manager, or hospitality investor—this episode is packed with practical strategies and industry foresight.What You'll Learn in This Episode:2026 hospitality trends & industry outlookWhy RevPAR growth is plateauingHow hotels can improve guest engagement & incremental revenueThe most promising new revenue streams beyond roomsWhy relationships & intellectual curiosity matter in hospitality leadershipThis episode is sponsored by ZSWatch the FULL EPISODE on YouTube: https://youtu.be/7y2WcNmOwfoLinks:Contact ZSKunal on LinkedIn: https://www.linkedin.com/in/ksshah/ZS: https://www.zs.com/For full show notes head to: https://themodernhotelier.com/episode/245Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

My mother was born in Bethlehem, Palestine, a land where hospitality is not sentiment, not a virtue to be cultivated, but obedience. It is not taught, debated, or defended. It is enacted. The land itself bears witness to a scriptural way of life that precedes institutions, borders, and claims of authority. The earth remembers what human beings forget. It remembers what it means to live under decree rather than under ownership.Scripture itself is formed by this memory. It speaks in a Semitic grammar in which unity precedes sequence and must never harden into possession. Genesis opens not with “the first day,” but with yom eḥad, one day. Creation does not begin with order imposed over time, but with a complete, bounded unity named before anything is divided or accumulated. Wholeness precedes sequence. Unity precedes control.Arabic preserves this same grammar. Like Biblical Hebrew, Arabic counting does not begin with an ordinal. One says yawm wāḥid, one day, not “the first day.” Ordinals only begin with “second,” al-yawm al-thānī. Linguistically, “one” does not mark position. It marks unity, closure, and intelligibility. Only once unity is given can differentiation follow. Counting does not produce wholeness. It presupposes it.This is not a linguistic curiosity. It is a refusal written into the language itself. Scripture does not allow the world to be treated as an object assembled piece by piece. The land is first named as a whole before it is ever divided. Life is first declared worthy before it is ever administered. Unity is given, not achieved.That is why in that land, people did not write treatises on coexistence. They did not construct ethical systems to justify themselves. They lived. They lived because Scripture was never an abstraction. It was not an idea to be mastered but a Command to be obeyed. Hospitality was not a moral accomplishment but a reflex, the uncalculated response of those who know that they are not masters. The outsider is received not because one has reasoned it to be good, but because this is what life looks like on land that belongs to someone else.Israel in the Scriptural text is itself constituted according to this same grammar. Twelve is not a governing structure but a symbolic totality, the whole addressed by God for a purpose. The Twelve in the Gospels function the same way. They do not rule. They signify. They address Israel as a whole, not as an institution to be preserved. Once that address has been made, unity is not hardened into continuity. It is released.Paul's mission embodies this release. What was gathered symbolically is carried outward. Election is not converted into ownership. Unity is not turned into administration. It is sent, so that the nations may be addressed.Scripture consistently contrasts this covenantal unity with another numerical grammar. The nations appear as ten, the number of human totality, the fullness of empire and power. Ten names what human beings claim when they totalize, when they consolidate, when they rule. Scripture does not resolve history by allowing twelve to rule ten. It resolves history by confronting ten through twelve, by addressing power without becoming power.God alone remains uncounted and undissolved, because God is not one element within the sequence. God is the unity that makes all counting possible. God is not the first proprietor among others. God is the only Proprietor.That is why what happened in Gaza was wrong. Not because one group could assemble better arguments about history or entitlement. It was wrong because mothers and children were killed. This is not political speech. It is witness. The decree that rendered the land worthy is the same decree that rendered every life upon it worthy. To violate that life is not to offend an ideology but to profane what was entrusted. Those who claimed the land while denying the life upon it testified against themselves. They forgot the one thing Scripture never negotiates.There is only one Proprietor.Scripture arose to interrupt such forgetting. When kings enthrone themselves and devour, when power names itself necessity, when land is reduced to possession rather than received as inheritance, Scripture speaks. It does not bargain. It does not flatter. It calls heaven and earth to witness. The land does not belong to those who conquer it, nor to those who administer it, nor to those who explain it away. It belongs to the One who provides it. Everything that breathes upon it is under his protection, whether rulers approve or not.There is only one Ruler.Those who lived there knew this without commentary or defense. When neighbors arrived from Europe, speaking other tongues and carrying other memories, the question was never whether they had a right to be there. They came. They were received. Some remained. That was not the transgression. The transgression came when the memory of Scripture was erased by claims of ownership, when inheritance was renamed possession, when sovereignty displaced obedience.I was born in St. Paul, Minnesota. I am not formed by charters, statutes, or arrangements of power. What governs my path is older and heavier than law. My neighbor is not determined by documents but by encounter. Those who have come to this place, as others once came to the land of my mother's birth, are my neighbors because they have been placed in my path by him and because they walk upon land that is not mine. This land too belongs to the same Proprietor. And because he has deemed it worthy, all who dwell upon it are worthy, whether they are welcomed or rejected, named or erased.By his decree, I am a Minnesotan, just as surely as all who dwell herein, every fragile life bearing the terrible gift of his living breath.Hear the word of the Lord. Every encounter is a divine summons. The mother. The child. The worker who serves your food. The one who teaches God's children. Do not deceive yourself. It is not them you face. It is the One who holds their breath in his awesome and terrible hand.Surely, he is not mocked.You fools!Who is like God?This week, I discuss Luke 9:1. This episode is offered in memory of Renee Nicole Good and Alex Pretti, whose voice the land itself lifts before God.“Etching of two loons.” By John James Audubon, 1836. Minnesota Historical Society.“And he called together [συγκαλέσας (sugkalesas)] the twelve [τοὺς δώδεκα (tous dodeka)] and gave them power and authority over all the demons and to heal diseases [νόσους (nosous)].” (Luke 9:1)συγκαλέω (synkaleo) / ק-ר-א (

In this episode of Take-Away with Sam Oches, Sam talks with Cameron Mitchell, founder and CEO of Cameron Mitchell Restaurants, a Columbus, Ohio based group that has 68 restaurants across 20-plus concepts from coast to coast. When Cameron set out to be a restaurateur over three decades ago, before he ever opened a restaurant, he wrote that he wanted to build a company with “great people delivering genuine hospitality,” and that continues to be the mantra driving the renowned hospitality in his group. His flagship brand is Ocean Prime, which is celebrating its 20th anniversary this year and expects to close the year with around $285 million in sales at just 21 locations. Sam sat down with Cameron in Columbus at Mitchell's Ocean Club — the original Ocean Prime location — to learn more about his philosophy around hospitality and how that has a direct impact on sales.In this conversation, you'll find out why:Sometimes when a restaurant isn't working, you just need to start overYou should hone your site selection process over time to nail your perfect locationWhen you accept status quo, things start to go downhillIf you take care of your team, they'll take care of your guests, who will take care of your companyThe P&L maybe changed, but the demand for fine dining experiences has notHave feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.

Join Richard Schneider, COO and Chief Development Officer of Areas USA, on Hospitality Hangout as he shares insider insights into scaling one of the largest airport and travel plaza hospitality operators in the country. From his early start in restaurants at six years old to leading innovation in airport dining, Richard discusses why hospitality will always trump technology and how emerging brands are transforming food service across airports and highways nationwide. In this episode, explore hospitality trends and bold ideas that drive memorable guest experiences in the restaurant industry. Richard also reflects on leadership strategies, acquisitions, and the growth of local concepts in travel hospitality, offering valuable perspectives for anyone in the hospitality industry or interested in the future of food service and airport dining. Episode Credits:Sponsored by: DirecTV for BusinessProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this week's Post Shift Shot, I dig into how the rise of remote work is quietly impacting the hospitality ecosystem — from empty downtown cores to shrinking lunch rushes and unpredictable revenue patterns.This isn't an anti-remote rant; it's a reality check on how shifts in work culture ripple through restaurants, bars, and the people who rely on them. If you operate in hospitality, this is a conversation we can't afford to ignore.

Tourists helicoptered out of a flood-damaged East Coast campground, say the hospitality from locals is the silver-lining following last week's devastating storm. Mary Argue reports.

Chris Goss is the Director of Hospitality, Operations, and Human Resources at Heirloom Hospitality in Vermont, where he oversees people, culture, and guest experience across the organization. With more than four years in this role, and over 30 years of restaurant hospitality experience before that, Chris blends strategic HR leadership with hands-on operational expertise to help build engaged teams and memorable hospitality experiences. Passionate about "awakened" hospitality, he focuses on values-driven leadership, staff development, and creating workplaces where people feel seen, supported, and able to do their best work. On this episode, Chris shares lessons from a career spent at the intersection of service, operations, and human connection—and how thoughtful HR can transform both employee and guest journeys. Join RULibrary: www.restaurantunstoppable.com/RULibrary Join RULive: www.restaurantunstoppable.com/live Set Up your RUEvolve 1:1: www.restaurantunstoppable.com/evolve Subscribe on YouTube: https://youtube.com/restaurantunstoppable Subscribe to our email newsletter: https://www.restaurantunstoppable.com/ Today's sponsors: - Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started! - Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."  Let's make 2026 the year your restaurant thrives. - US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up? Visit: usfoods.com/expectmore. - Guest contact info:  Email: christopherleegoss@gmail.com -OR- chris@henofthewood.com  Thanks for listening! Rate the podcast, subscribe, and share! 

Send us a textLynn Thoman is a professor at Columbia University's School of International and Public Affairs and the founder of 3 Takeaways, a top 1% global podcast known for distilling big ideas from influential leaders shaping policy, business, and society. Drawing on experience across corporate strategy, public sector advisory work, and board service at institutions such as the Brookings Institution and Harvard's Kennedy School of Government, Lynn brings a cross-sector lens to how AI is reshaping decision-making, learning, and human potential.In this conversation, we discuss:Why AI is best understood as an amplifier of human capability, especially in leadership, where judgment and choices matter more than technology.How the real upside of AI is giving people more space for imagination, empathy, and meaningful human connection.How to prepare students and professionals for an AI-shaped job market by prioritizing learning paths, adaptability, and relationships over fixed career tracks.Why the biggest risks of AI come from small, hard-to-detect changes in data or models that can create serious downstream harm.How AI is pushing education, work, and leadership back toward core human skills like judgment, curiosity, and imagination.Where cautious optimism comes from, including AI's potential to expand access to knowledge, healthcare, and opportunity when used with care.Resources:Subscribe to the AI & The Future of Work NewsletterConnect with Lynn on LinkedInAI fun fact articleOn How genAI studios launch AI-first companiesOther podcast episodes mentioned on the show:On reinventing the academic curriculum for MBAs with Dave Marchick, Dean of the Kogod School of BusinessFrom 3 Takeaways:The Genetic Revolution Has Begun - George Church on What Comes NextThe Transforming Power of Hospitality in Business: Setting the Table with Union Square Hospitality Group Founder & CEO Danny Meyer

Mike Switzer interviews Alan Cooper, founder and editor of three online business news websites in South Carolina, about cool new venues, restaurants, and hotels that have opened up recently across our state.

Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, shares how luxury's rapid growth is reshaping hospitality. Stuart breaks down the data behind luxury's expansion, then explores the second- and third-order effects, including changes in the workforce, leadership readiness, training, and differentiation in an increasingly crowded market. The conversation also looks ahead, discussing how hospitality could play a larger role as other industries change and why human connection and caring matter more as luxury scales. This episode offers a clear perspective for hospitality leaders thinking about what comes next and how to prepare.You may also enjoy:The Evolution of Luxury Hospitality From Comfort to Connection - Guillaume BenezechBeyond AI: Engineering the Future of Luxury Travel - Gilda Perez-Alvarado, AccorNo Check-Ins: Redefining Luxury with "Sartorial Hospitality" - Claudio Meli, THE PLACE FirenzeBehind the Stars: How Forbes Travel Guide Defines Luxury & Five-Star Hospitality - Amanda Frasier, Forbes Travel Guide[Book by Joseph Pine] The Transformation Economy: Guiding Customers to Achieve Their Aspirations A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, I introduce 2026: The Year of Experiential Hospitality and why it's time to stop treating customer experience and hospitality as separate conversations. Customer experience is the strategy. Hospitality is how that strategy shows up in real moments, on the front line, every day. Experiential hospitality is about intentionally creating moments where people feel welcomed and understood, and using those moments to build trust, loyalty, and differentiation. In this episode, we cover: Why experience is the clear differentiator in a commoditized marketplace How hospitality becomes the front-line expression of customer experience What hospitality-rich organizations do differently, and what every industry can learn from them How tiered service levels (value through luxury) create clarity and intentional premiumization The role of leaders and frontline teams as the true multipliers of experience Where technology and AI enable experience, and why humans must stay in the loop This episode sets the foundation for how experience, hospitality, people, leadership, and technology come together in 2026, with hospitality leading the way. Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth) in 2026. If you are ready to start 2026 with clarity, confidence, and momentum, this episode is your launch point. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy  Links & Resources:

In this episode, Melissa Maher, a former travel and hospitality executive and author of Holding Your Own, unpacks the leadership skills many professionals never get taught on the job. Melissa shares why she wrote the book and how confidence, self-advocacy, executive presence, and communication shape career progress more than performance alone. The conversation explores practical ways to build trust, navigate feedback, strengthen personal brand, and adapt in a fast-changing, AI-influenced workplace. This episode is for hospitality leaders who want to advance their careers, lead more effectively, and have the conversations that move work and people forward.Listen to our previous recordings with Melissa:Think Big: What I Learned As Expedia's CMO (And Beyond) - Melissa MaherWhat It Takes to Operate at Peak Personal Performance - Melissa Maher A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Eric Thompson interviews Jed Inductivo, a Ninja with Compass in Los Angeles, who achieved his best year yet in 2025 with business up 56% year over year. What makes the story remarkable is that it happened during significant adversity. LA faced devastating fires that impacted clients and the community at large. Jed's brokerage dissolved, forcing a rapid transition. Instead of contracting, Jed expanded by choosing a player mindset, leading with value, and committing to simple, repeatable Ninja fundamentals. Jed credits a guiding belief, "This is happening for me, not to me," as the mindset shift that kept him solution-focused. During the fires, he stepped into service by supporting displaced clients, helping people find temporary housing, and sending resource packed newsletters that were widely shared and generated inbound calls for lease support. Jed breaks down the systems that drove his growth. He created two versions of a Real Estate Review, a five-minute version and a fifteen-minute version, to make Habit 7 consistent. He pairs those reviews with a steady rhythm of coffees and lunches, and he built a highly intentional agent referral engine that now contributes roughly two-thirds of his business. He also shares how his hospitality background helps him deliver a Four Seasons level experience through intake forms, milestone moments, and event style open houses. Looking ahead to 2026, Jed's focus is on calm in the hard, protecting mornings for focus and clarity, and doubling down on his vital few activities, including Real Estate Reviews, two coffees or lunches per week, and his power hour. Key Takeaways Adversity can be fuel when you choose a player mindset and stay focused on solutions This is happening for me, not to me, is a practical mental shift that prevents victim thinking and creates forward motion Value creates opportunity, and Jed's fire resource newsletters were shared widely and led directly to new lease clients Real Estate Reviews paired with coffee or lunch became Jed's strongest growth lever and biggest source of sales Simplify the habit so it happens consistently, and the five-minute and fifteen-minute review options removed friction and made execution weekly Follow up with an insight rather than asking if they have questions, which keeps the burden off the client and highlights your expertise Agent referrals are built intentionally through consistent relationship building, two agent connection calls per week, and making it easy to remember and refer you Make referring you easy with a simple one sheet that explains your market areas, specialties, and personal connection points Hospitality creates bespoke service and intake sheets plus milestone touches create a Four Seasons experience Authentic flow wins and the most sustainable systems are the ones aligned with your DNA and interests Memorable Quotes This is happening for me, not to me Real estate agents are problem solvers My biggest sales this year have come from this combination of real estate review, coffee, lunch by far Treat your clients like they're staying at a Four Seasons The best flow is authentic flow Links: Website: https://ninjaselling.com/ninja-podcast/ Email: TSW@NinjaSelling.com Phone: 1-800-254-1650 Podcast Facebook Group: http://www.facebook.com/groups/TheNinjaSellingPodcast Facebook: http://www.facebook.com/NinjaSelling Instagram: https://www.instagram.com/ninjasellingofficial/ LinkedIn: https://www.linkedin.com/company/ninjaselling Upcoming Public Ninja Installations: https://NinjaSelling.com/events/list/?tribe_eventcategory%5B0%5D=183&tribe__ecp_custom_2%5B0%5D=Public Ninja Coaching: http://www.NinjaSelling.com/course/ninja-coaching/ Jed Inductivo: https://www.compass.com/agents/jed-inductivo/  

Pool Pros text questions hereIn this episode of the Insurance Interlude, hosts Steve Sherwood and Pat Grignon delve into the complexities of insurance, particularly in the context of the pool and hospitality industries. They discuss the inevitability of accidents, emphasizing the importance of preparedness and proper signage to mitigate risks. Pat shares insights on how training programs can lead to insurance discounts, highlighting the significance of proactive safety measures in reducing workplace injuries and improving insurance rates. The conversation also touches on the nuances of auto insurance, where liability coverage often constitutes a significant portion of premiums, and the hosts encourage listeners to engage with their insurance agents to explore options for better rates and coverage.keywordsinsurance, pool safety, workplace injuries, auto insurance, liability coverage, insurance discounts, safety training, California Pool Association, risk management, insurance tipstakeawaysYou can never completely prevent accidents, but you can prepare for them.Proper signage is crucial for emergency response effectiveness.Training programs can lead to insurance discounts.Incentive programs for no workplace injuries can improve safety culture.Auto insurance liability coverage is often the most significant part of your premium.Sound Bites"You can never completely prevent accidents.""Training programs can lead to insurance discounts.""Auto insurance liability coverage is often the most significant part."Chapters00:00Introduction to Insurance in the Pool Industry01:50The Importance of Safety Training06:11Incentives for Safety and Insurance Discounts10:27Understanding Auto and Liability Insurance15:16Navigating Insurance Costs and Coverage Options17:22Conclusion and Final Thoughts LaMotte CompanyLaMotte Company is a leading manufacturer of water quality testing products & pool test kitsCalifornia Pool AssociationPool Industry Trade OrganizationCMAHCThe Council for the Model Aquatic Health Code promotes health & safety at public swimming poolsDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Join us on an exciting episode of The Hospitality Mentor Podcast as host Steve Turk dives into the incredible journey of Francesco Balli, co-CEO of Grove Bay Hospitality Group. Discover the unique paths that led Francesco and his partner from being CPAs to successful restaurateurs, the challenges they overcame, and the wisdom they've gathered along the way. This episode is a must listen for anyone interested in the hospitality industry, as Francesco shares insights on building a business, the impact of AI, and the exciting future of their ventures. Special thanks to our sponsor Lodgify for making this episode possible. Don't miss out on this inspiring conversation!00:00 Introduction to the Hospitality Mentor Podcast00:44 Sponsor Spotlight: Lodgify01:38 Guest Introduction: Francesco Bali02:08 Francesco's Early Career and First Job in Hospitality02:28 The Journey from CPA to Hospitality02:51 Family Influence and Entrepreneurial Spirit04:34 The Leap from Ernst and Young to Areas USA15:36 Navigating the Concession World18:40 The Birth of Grove Bay Hospitality Group24:27 Acquiring the Airport Restaurant26:06 Winning the Coconut Grove Contract28:01 Launching Glass and Vine30:37 Partnering with Top Chef Jeremy Ford33:11 Expanding with Stubborn Seed and Stiltsville Fish Bar35:01 Venturing into Airport Concessions41:10 Future Prospects and AI in Hospitality42:57 Advice for Young Entrepreneurs

In this episode, we sit down with Paul Caine, President of Endeavor's IMG Events and On Location businesses, to explore the future of live experiences and global sports entertainment. Paul oversees a vast international portfolio spanning consumer experiences, premium hospitality, and brand partnerships, placing him at the center of how fans engage with the world's biggest events.   Website: onlocationexp.com Instagram: onlocationexp   BACK STORY Paul Caine is the President of premium experiential hospitality leader On Location, part of TKO Group Holdings (NYSE: TKO). In this role, Paul oversees a diverse and global portfolio of consumer experiences, hospitality, and brand partnerships.   Through partnerships with more than 150 rightsholders, including the NFL, NCAA, UFC, IOC (Paris 2024, Milano Cortina 2026, LA 2028 Olympic & Paralympic Games), FIFA (FIFA World Cup 26TM) and PGA of America, On Location provides corporate clients and fans with official and exclusive access to memorable experiences at marquee events. Before joining On Location, Caine amassed an extensive track record building, operating, and transforming public and private businesses. He most recently served as Global Chief Revenue Officer (CRO) of Bloomberg Media, as Chief Executive Officer of Westwood One, and in numerous roles at Time Inc. over a span of 23 years, including Publisher of People, Entertainment Weekly, Executive Vice President, CRO, and Group President. He is also the Founder of PC Ventures (an investment and advisory company), Chairman of the Board of Magnite, and Co-Founder, with his wife Pam, of the Griffin Cares Foundation.   SUBSCRIBE TO ICONIC HOUR If you enjoyed today's podcast, I'd be so appreciative if you'd take two minutes to subscribe, rate and review ICONIC HOUR. It makes a huge difference for our growth. Thanks so much!   ICONIC LIFE MAGAZINE  Stay in touch with ICONIC LIFE magazine. We invite you to join our digital VIP list and SUBSCRIBE!   JOIN OUR ICONIC COMMUNITY Website: iconiclife.com Instagram: @iconiclifemag Facebook: Iconic Life YouTube: ICONIC LIFE   FOLLOW RENEE DEE Instagram: @iconicreneedee LinkedIn: Renee Dee   Thanks for being a part of our community to Live Beautifully.  

On this podcast episode, we have Kaela, a returning guest to discuss common customer requests that make servers cringe. As veteran restaurant servers, we dive into what servers hear when customers say these lines. Learn about the nuances of customer requests and how they're often interpreted in the restaurant industry..#Restaurant, #ServerLife, #ServiceIndustry, #Hospitality, #ServerStories #RestaurantComedy Follow Me On Social Media:Instagramhttps://www.instagram.com/themodernwaiterpodcast/TikTokhttps://www.tiktok.com/@themodernwaiterMore Info https://www.themodernwaiter.com/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

1 Peter 4:7-11 (ESV)Andrew, Isack, and Edwin discuss how we are to use the resources, opportunities, abilities, and gifts we have: as stewards of God's grace so He receives the glory.Read the written devo that goes along with this episode by clicking here.    Let us know what you are learning or any questions you have. Email us at TextTalk@ChristiansMeetHere.org.    Join the Facebook community and join the conversation by clicking here. We'd love to meet you. Be a guest among the Christians who meet on Livingston Avenue. Click here to find out more. Michael Eldridge sang all four parts of our theme song. Find more from him by clicking here.   Thanks for talking about the text with us today.________________________________________________If the hyperlinks do not work, copy the following addresses and paste them into the URL bar of your web browser: Daily Written Devo: https://readthebiblemakedisciples.wordpress.com/?p=24161The Christians Who Meet on Livingston Avenue: http://www.christiansmeethere.org/Facebook Page: https://www.facebook.com/TalkAboutTheTextFacebook Group: https://www.facebook.com/groups/texttalkMichael Eldridge: https://acapeldridge.com/ 

What if resilience is just a code word for neglect?Catarina Bill of Southern Smoke is calling BS, and doing something about it. Born into the back-of-house world through her family's meat business, Catarina's not just preaching compassion, she's building infrastructure. Her work exposes the cracks in our industry's foundation: no healthcare, no mental health safety net, no margin for error.In this conversation, we get into the systems she's building to catch people before they fall, why professionalizing hospitality means meeting human needs, and the radical idea that support shouldn't be earned by burnout.This isn't charity, it's a wake-up call. And for anyone still wondering why staff won't come back, this conversation has answers.To learn more about Southern Smoke and how to support their mission, visit southernsmoke.org._________________________________________________________Today's episode was brought to you by Square. If you want restaurant tech that actually supports how you run your restaurant, find out how Square can help at square.com/goodstuff.Free 5-Day Restaurant Marketing Masterclass – This is a live training where you'll learn the exact campaigns Josh has built and tested in real restaurants to attract new guests, increase visit frequency, and generate sales on demand. Save your spot at restaurantbusinessschool.com