Podcasts about Hospitality

In this special 2025 Year-End Recap, hosts David Millili, Steve Carran, and Jon Bumhoffer reflect on a massive year for The Modern Hotelier, filmed on location at the Lafayette Hotel & Club in San Diego, California.From nearly doubling episode output and becoming hospitality's most engaged podcast, to launching Modern Hotelier Media, producing high-impact hotel experience tours, and covering major hospitality events and trade shows across the U.S., this episode breaks down the milestones that defined 2025.Topics Covered: Favorite moments from the yearBehind-the-scenes stories from major hospitality conferencesLessons learned building a media company in hospitalityWhat excites them most about 2026, including international expansion If you're a hotel owner, operator, hospitality professional, or hotel tech brand, this episode offers insight into where hospitality media is heading—and how storytelling, video, and community engagement are shaping the future of the industry.Watch the FULL EPISODE on YouTube: https://youtu.be/j_zOdOB1kFIFor full show notes head to: https://themodernhotelier.com/episode/240Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, Josiah Mackenzie speaks with Craig Poole, a three-time Hilton Connie Award winner and AHLA's General Manager of the Year, about hospitality's unique ability to heal broken places. Craig shares how he approaches struggling hotels and communities by changing perception first—restoring dignity, self-esteem, and hope long before financial results follow. Drawing on real-world turnarounds, he explains why investing in people and engaging the surrounding community can transform not just a business, but an entire environment. See more with Craig: Listen: People are the point of impact: How to create new beginnings and empower through leadershipListen: Transforming lives through hospitality: What inspired me to do moreListen: Be the change you want to see: My advice for hospitality leadersWatch: Follow Me and I Will Be Behind YouFollow Craig on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This week is a classic “how did we get here?” episode — starting with the pain of losing a recording, then jumping into what's been happening in our world, from a surprise New York Times mention to a hospitality-heavy event with Mazzer at Sightglass. We talk about what makes coffee service feel special without getting stuck in inside-baseball language, and how energy, flow, and intention can shape the whole experience. From there we spiral into specialty coffee in places built for speed, using Downtown Disney as the example: expectations, wait times, identity, and why “special” has to be obvious and deliver fast if it's going to work in high-volume environments. We close out nerding on espresso size and extraction trends — how coffee's swung from tiny ristretto culture to modern big shots — and what all of that says about where coffee (and our own work) is headed.

As we share meals with those we love this holiday season, Father Dave welcomes Emily Stimpson Chapman to discuss her new book "Around the Catholic Table: 100+ Simple Recipes for Family and Friends."

Kevan Chandler is an author, speaker, and the voice behind We Carry Kevan and The Hospitality of Need. Kevan lives with muscular atrophy, a rare neuromuscular disease. Through his writing and storytelling he invites people into a countercultural way of seeing need, dependence, and community, not as weakness, but as gift. Kevan shares his story of growing up with muscular atrophy and how, over time, he's learned that serving others and being served are not opposites—they're intertwined. We talk about how our needs can become doorways into deeper relationships, the difference between simply asking for help and intentionally inviting people into our need, and how it's possible to give and receive at the same time. This conversation is thoughtful, challenging, and a reminder that vulnerability around our needs can lead to deeper connection with others. The Hospitality of Need  We Carry Kevan (Book) We Carry Kevan Organization Follow Kevan on Social → @wecarrykevan & @vanchandler  Follow SWE on Instagram → @so.what.else  Follow Kaitlin on Instagram → @kaitlingraceelliott https://www.kaitlinelliott.com/

Some Canadians are changing their travel plans and heading to international destinations outside of the United States. We speak with two Canadian snowbirds, one who decided to travel to Mexico, rather than make their annual trip to Texas. While another returned to their Florida home, but not without some hesitation, only to find fewer Canadians around. And we hear from Wayne Smith, the Director of the Institute for Hospitality and Tourism Research on the latest numbers, what's driving them, and what that means for local economies.

In this episode, Rob Blood, Founder and Chairman of Lark, returns for a one-year check-in following Lark's blockbuster deal with Life House. Rob reflects on what it actually takes to scale a hospitality company after the announcement—working through integration challenges, repairing trust, and intentionally building culture under pressure. The conversation explores how values are operationalized at scale, why storytelling and culture anchor identity, and what to look for in leaders when complexity increases. You may also enjoy:Billion-Dollar Boutique Blockbuster: The Story Behind Lark Hotels' Joint Venture with Life HouseHow We Created An Award-Winning Boutique Hotel Management and Development Company - Meg Kennedy & Rob Blood, Lark HotelsRoad Trips & Revelations: Fresh Ideas for Hospitality - Meg Kennedy & Rob Blood, Lark Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this passage from 3 John, we are reminded that in showing hospitality to others, we are showing hospitality to God!

In this episode, we continue the conversation around technology, automation and the future of coffee with an expert panel discussion recorded at the COHO Business Insight Summit.In this session we're joined by Scott Martin, CEO, Unity Coffee, Miranda Caldwell, Marketing Director, Eversys, and Boris Zwick, CEO, Übermilk, to explore the latest advancements in technology and how automation helps baristas deliver quality and consistency at scale.Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Notes Matthew 2:13-23 Isaiah 63:7-9 Hebrews 2:10-18 Summary In this episode of the Pulpit Fiction Podcast, hosts Robb McCoy and Eric Fistler discuss the lectionary readings for the first Sunday of Christmas, focusing on Matthew 2:13-23, the flight to Egypt, and the implications of Herod's tyranny. They explore themes of hospitality, the significance of the Old Testament connections, and the faithfulness of God as highlighted in Isaiah 63. The conversation also delves into the humanity of Christ as presented in Hebrews 2, emphasizing the ongoing relevance of the incarnation in today's context. Takeaways The podcast discusses the lectionary readings for the first Sunday of Christmas. Attendance challenges during the holiday season are common for many churches. The flight to Egypt is a significant and often overlooked part of the Christmas story. Herod's actions reflect the tyranny and fear of oppressive regimes. The theme of hospitality is crucial in the context of the Holy Family's journey. Connections between the Old Testament and New Testament are explored. Isaiah 63 highlights God's faithfulness amidst human struggles. Hebrews 2 emphasizes the humanity of Christ and his understanding of human suffering. The ongoing relevance of the incarnation is discussed in relation to modern issues. The podcast encourages reflection on the themes of hope and redemption. Chapters 00:00 Introduction to the Pulpit Fiction Podcast 02:47 Reflections on Christmas and Attendance Challenges 06:00 Exploring the Gospel Reading: Matthew 2:13-23 12:09 The Significance of the Flight to Egypt 18:01 Herod's Tyranny and the Theme of Refugees 23:50 The Role of Hospitality in the Holy Family's Journey 30:11 Connecting the Old Testament and New Testament Themes 35:46 Isaiah 63: God's Faithfulness Amidst Human Struggles 42:03 Understanding Hebrews 2: The Humanity of Christ 47:50 The Ongoing Relevance of the Incarnation 54:09 Conclusion and Reflections on the Podcast  

Step into Episode 191 of On the Delo as David DeLorenzo jumps on the mic solo to close out the year with real talk on hospitality risk, restaurant trends, and how technology is reshaping the business. From foreign objects in food to seven-figure kitchen fires, Delo pulls back the curtain on what really happens after the incident is over and the lawyers get involved.He also shares where the industry is headed next: AI ordering, predictive inventory, labor shortages, non-alcoholic drink trends, and why community and culture inside your four walls matter more than ever. Along the way you'll hear about the Built Different Community he runs with Jeremy Scott, a Vegas trip to see Def Leopard at Caesars, and why his Spotify Wrapped was Creed… and only Creed.Chapter Guide (Timestamps): (0:15) Solo Year-End Check-In & Episode 191 Overview (1:04) Built Different Community, Circle App & Why It Exists for Entrepreneurs (2:35) Community, Coaching Calls & 50 Years of Combined Business Experience (3:23) What Guests Don't See: Behind-the-Scenes Reality of Hospitality (4:56) Top Claims from 2025: Foreign Objects in Food & Customer Injury Letters (7:11) Kitchen Injuries, Wet Floors, Clutter & Workers Comp Fallout (9:43) “Small” Kitchen Fires that Turn into Million-Dollar Losses (12:00) Walk-In Coolers, Spoilage & How Cause of Loss Really Works (13:35) Parking Lots, Slip-and-Falls & The Power of Video Cameras (17:44) Liquor Liability, Obviously Intoxicated Laws & Fatal DUI Claims (20:56) AI, Automation & Predictive Analytics in Restaurant Operations (23:04) Non-Alcoholic Options, Late-Night Food & Shifting Guest Habits (25:36) New Openings, Moves to Downtown Phoenix & Arizona's Top 100 Recognition (27:33) Heritage, Protein House, Feta Cowboy & the Growth of Local Concepts (28:12) How to Truly Support Your Favorite Restaurants & Close of 2025

In this episode, Josiah Mackenzie reconnects with Lynn Bruni-Perkins, Chief Marketing Officer of the San Francisco Travel Association, to talk about where San Francisco is right now and where it's headed. Lynn shares how storytelling and hospitality play a central role in shaping a city's future, from rebuilding civic pride to driving visitors to powering the economy. The conversation explores SF Travel's “Believe in San Francisco” messaging platform, the importance of residents as ambassadors, and why welcoming people—especially in moments of change—matters more than ever for cities and the hospitality professionals who serve them.Watch "Believe in the City" on YouTubeSee the "Heart of the City" neighborhood series A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Preparing to welcome Jesus into our brokenness this Christmas with Daughter to St. Paul, Sister Orianne Pietra René, on Trending with Timmerie. (1:44) Hospitality is a virtue. How do we find ways to be hospitable in our current circumstances? (14:43) A Catholic approach to death. Should we want to die or strive to live forever? Report shows 1 in 20 Canadian Deaths via assisted suicide in 2023; meanwhile, tech works to keep us alive forever. (33:52) Resources mentioned: Sister’s Instagram https://www.instagram.com/orianne_jn/ Forgiven: A Guide to Confession and the Examen Prayer https://www.amazon.com/Forgiven-Guide-Confession-Examen-Prayer/dp/0819819204 Dive Deep - 40 Days With God At Sea https://paulinestore.com/dive-deep-40-days-with-god-at-sea.html 1 In 20 Canadian Deaths Were Through Assisted Suicide Last Year https://www.dailywire.com/news/1-in-10-canadian-deaths-were-through-assisted-suicide-last-year-country-says

We got something cool for episode 1001! Props to Katie Cline at the Skift Suite Success: Masters of Hospitality podcast for this one. I joined an end-of-year roundtable with some of the most thoughtful voices in hashtag#hospitality media to reflect on what actually mattered in 2025 and what could reshape 2026. Huge thanks to everyone who brought real perspective (and disagreement) to the table:

Belonging is not something you arrive at. It is something you build. In this episode of Walk-In Talk Media, Carl Fiadini sits down in studio with Marina Baronas, hospitality leader and author of A New Life, A New Menu: An Almanac of Belonging. Raised across Lithuania, Russia, and Azerbaijan, Marina came to the United States at nineteen without speaking English and built a life through the unseen work of hospitality. Her journey moves through kitchens, dining rooms, leadership, motherhood, burnout, and reinvention, offering an honest look at service as lived experience, not performance. Joining the conversation is Chef Carl Riding, who came up through hotels and kitchens before stepping away from the line to build Crab Island Seafood, a small, independent, chef-driven company producing elevated crab dips. Together, they explore dignity in invisible labor, identity beyond titles, redefining success without leaving hospitality, and why this industry continues to feel like home even after it takes its toll. This episode is for anyone who has carried their roots across borders, worked until they were unseen, or searched for belonging inside the hospitality industry. What to Expect From This Episode Immigration, identity, and finding belonging through hospitality The emotional cost of invisible labor and long-term burnout Front of house and back of house perspectives shaped by hotels and kitchens Redefining success without walking away from the industry Why hospitality continues to feel like home, even after reinvention Brand Partners Crab Island Seafood https://www.crabislandseafooddip.com Metro Foodservice Solutions https://www.metro.com RAK Porcelain USA https://www.rakporcelain.com/usa Pass the Honey https://www.passthehoney.com Trade Show & Event Partners New York Restaurant Show https://www.nyrestaurantshow.com California Restaurant Show https://www.californiarestaurantshow.com Florida Restaurant Show https://www.flrestaurantshow.com Pizza Tomorrow Summit https://www.pizzatomorrow.com U.S. Culinary Open (NAFEM Show) https://www.usculinaryopen.com Cause Partners We Support The Burnt Chef Project https://www.theburntchefproject.com Operation BBQ Relief https://operationbbqrelief.org Hogs for the Cause https://hogsforthecause.org Sustainable Supperclub https://www.sustainablesupperclub.org

In this special seminar recorded live at Portland Cocktail Week, Shawn Soole delivers one of his most personal and impactful talks: Turn & Burn to Build & Belong — a deep dive into the culture of hospitality, the burnout cycle, and how operators and bartenders can reclaim purpose, connection, and long-term belonging in this industry.Drawing from decades of experience behind the bar, in management trenches, and in mentorship roles, Shawn breaks down how the industry got here, what needs to change, and how teams can build workplaces people want to stay in.

We continue our European Coffee Symposium + COHO series with a keynote from Scott Martin, founder of Unity Coffee and the mastermind behind Coffee Nation and Costa Express.In this fascinating session, Scott explores the impact of technology and automation on our industry, arguing that robust infrastructure will outlast flashy innovation. He also shares why the future of coffee will not be defined by “human vs. machine” but a seamless combination of both.Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

Katie Laudick perfectly encapsulates Cameron Mitchell's Restaurants' growth-from-within philosophy. She worked her way up from server and HR intern to become the company's chief people officer. She now helps to hire, train, and maintain the company's culture throughout the restaurant group's 6,000 employees and over 70 restaurants, which include Ocean Prime, Del Mar, and Hudson 29. Katie tells guest host Gloria Dawson that a big part of that growth mindset actually stems from Cameron Mitchell's signature 'Yes is the Answer! What is the Question?' philosophy that extends not just to guests but to employees, too.

PJ chats to Seamus Coffey, from the Fiscal Council, who explains why menu prices didn't budge despite a hard‑won VAT reduction. Hosted on Acast. See acast.com/privacy for more information.

What if the deepest friendships aren't built on independence—but on dependence done with dignity? In this unforgettable conversation, Ginny Yurich sits down with Kevan Chandler (living with spinal muscular atrophy) and pastor Tommy Shelton to talk about their new book, The Hospitality of Need—and the startling idea that letting people help you can be a form of generosity. Kevan's life is filled with “weirdly clear needs,” and he shares how friends who volunteer to help him each morning don't experience it as a burden, but as a gift: a predictable rhythm of brotherhood, trust, and real presence in a distracted world. Together, they reframe hospitality as more than hosting—it's also showing up to be fed, allowing others to step into purpose, and creating communities where people don't have to pretend they're fine. From the friends who carried Kevan across Europe (and now help other families adventure through We Carry Kevan) to the biblical picture of friends lowering a man through a roof to meet Jesus, this episode will leave listeners asking a brave, practical question: What if my needs could become a doorway to love rather than something to hide? Learn more about your ad choices. Visit megaphone.fm/adchoices

Join us for an enlightening discussion as we explore the intersection of hospitality and leadership with our latest guest, Taylor Scott. Taylor, an accomplished author, keynote speaker, and leadership development consultant, shares insights from his rich career spanning Disney Parks and Resorts, Gaylord Hotels, and Las Vegas landmarks like Wynn and the Cosmopolitan. He reveals the inspiration behind his latest book, "Give Hospitality," a Hawaiian-themed fable that draws on real-life experiences and relationships with influential leaders. Listen in as we discuss the art of storytelling and its power to convey essential leadership principles, while Taylor highlights the role of mentors and personal connections in shaping his narrative.Discover the transformative essence of hospitality in leadership as we reflect on its role in creating welcoming and inclusive environments. Inspired by a memorable pre-opening speech at Gaylord Palms Resort, we explore how the spirit of hospitality can bridge divides in both personal and professional settings. This conversation emphasizes the importance of generosity, kindness, and the spirit of Aloha in fostering meaningful relationships and driving performance. Taylor shares personal anecdotes that illustrate the impact of empathy and authenticity in leadership, revealing how these qualities build trust and foster a culture of connection.We also touch on the importance of intentional leadership and organizational transformation, as Taylor shares his journey from Walt Disney World to the bustling scene of Las Vegas. He emphasizes the significance of gratitude and intentionality in overcoming challenges and achieving desired outcomes. In addition, we discuss the dual aspects of giving and receiving hospitality through effective feedback, underscoring the importance of dialogue and constructive conversations. Finally, we highlight the role of personal and organizational values in creating a culture of hospitality, offering practical exercises and metrics to measure success. Join us for an engaging and thought-provoking conversation that promises to inspire and inform.Key Takeaways– Hospitality is the ability to make people feel welcome, comfortable, and important, a core competency of transformational leadership that applies across all industries – Emotional connection drives behavioral change; Jonathan Haidt's "rider and elephant" metaphor shows how emotion (the elephant) provides the energy while logic (the rider) provides direction– Consistency in leadership behavior, not initial perfection, builds trust and credibility; keep showing up authentically even when facing initial skepticism – Remote leadership is possible when leaders commit to three non-negotiables: one-on-one meetings, team meetings, and strategic digital communicationChapters02:21 Guest Introduction: Taylor Scott's Background and 20-Year Hospitality Career03:54 The Inspiration Behind Give Hospitality: Hawaiian Theme and Fable Format05:25 The Story of Kauele Resort: Character Development and Core Values12:31 The GIVE Framework: Hospitality Rooted in the Spirit of Aloha14:21 Business Results and Hospitality: The Inseparable Connection Between Relationships and Performance18:33 Empathy as a Learnable Skill: Building Authentic Connection in Stressful Times21:01 Consistency in Leadership: Why Daily Behaviors Build Trust More Than Words27:33 Intentional Leadership: Vision, Mission, and Values as Accountability Anchors45:50 Leading with Hospitality in Remote and Hybrid EnvironmentsConnect with Craig Dowden and the Do Good to Lead Well PodcastWebsite: https://www.craigdowden.comGuest Contact InformationTaylor Scott: Founder Hospitality, LLCWebsite: https://www.leadwithhospitality.comLinkedIn: https://www.linkedin.com/in/tscott1502/Email: info@leadwithhospitality.comBooks:- Give Hospitality- Lead with Hospitality- Ball Games to Boardrooms

Notes Luke 2:1-20 John 1:1-14 Summary In this episode of the Pulpit Fiction Podcast, hosts Eric Fistler and Rob McCoy explore the significance of Christmas Eve, focusing on the Gospel of Luke and John. They discuss the nativity story, emphasizing themes of hospitality, community, and the deeper meanings behind familiar narratives. The conversation highlights the importance of welcoming God into our lives and the transformative power of the incarnation. Through reflections on the shepherds and the poetic nature of John's Gospel, the hosts invite listeners to engage with the Christmas story in a meaningful way. Takeaways This year Christmas falls on a Wednesday, which is exciting for many. The podcast will focus on the Gospel of Luke and John for Christmas Eve. Rob is hosting a preaching retreat in January for those interested in planning their sermons. The story of Jesus' birth is often simplified, but it holds deeper meanings. The concept of 'no room at the inn' can be reframed to highlight hospitality. Shepherds symbolize the vulnerable and caring nature of leadership in the story. The Gospel of John presents a poetic view of the incarnation. The light shines in the darkness, and the darkness cannot extinguish it. The story of Jesus' birth invites us to reflect on our own hospitality. The community aspect of faith is emphasized in the discussion. Chapters 00:00 Introduction to Christmas Eve Preaching 02:56 Retreat Announcement and Preaching Preparation 05:46 Christmas Reflections and Personal Experiences 08:52 Exploring Luke 2:1-20 - The Birth of Jesus 14:44 The Significance of the Shepherds 21:55 Juxtaposition of Empire and Hospitality 28:19 The Kingdom of God and Vulnerability 38:50 The Word Made Flesh: A Poetic Exploration 54:47 Radical Hospitality and Welcoming God 56:42 Community and Connection in Faith  

In this powerful Abundance Thursday episode, Vinney Chopra and Gualter Amarelo break down one of the most misunderstood wealth principles: "Who has your money?" Vinney Chopra, who came to America with just $7 and went on to build a portfolio across multifamily, senior living, and hospitality, shares real-life lessons from decades of investing. Joined by Gualter Amarelo, best-selling author of Broke to a Quarter-Million and host of the Alchemist Nation Podcast, this conversation blends mindset, strategy, and practical wisdom into one eye-opening discussion.   Together, they unpack how money truly moves in business and investing, including:

Few things are more powerful than the feeling of being cared for when you need it most. That's exactly what the Hospitality House of Charlotte provides — a welcoming “home away from home” for patients and families traveling to the Charlotte for medical care. Since 1985, the organization has offered comfort, hope, and community to thousands of people during some of life's most difficult moments. Our guest today is Angie Bush. She's the Chief Executive Officer of Hospitality House of Charlotte. With a dynamic background in nonprofit leadership and community engagement, Angie has spent her career building mission-driven programs that bring people together through compassion and service.  Angie, welcome to The BrandBuilders Podcast.

This week we are going to the Versalles Neighborhood in Puerto Vallarta to visit two restaurants and sport bars owned by Lawrence Goodwin and his wife Reanna. They are El Rey Bar and Grill PV and The Office PV, just three blocks away from each other. These two places are very popular hangouts in Versalles where one day it's a football game the next day, depending on the day it could be a drag show. Lawrence also is very deep into the tequila culture, and he will tell you about his tastings. Lawrence is the Agave Abogado.

Steve Carran and David Millili join a special holiday roundtable led by Katie Cline (Suite Success), alongside Glenn Hausmann (No Vacancy), Josiah Mackenzie (Hospitality Daily), and Zach Busekrus (Behind the Stays), to unpack the biggest hospitality moments of 2025 and what's likely coming in 2026.From the long-awaited Waldorf Astoria New York revival and the acceleration of “ultra-luxury,” to loyalty disruption, trade show fatigue, boutique brands being gobbled up by the majors, and the industry's messy (but inevitable) race to adopt AI—this conversation is packed with sharp takes, real operator perspective, and plenty of friendly debate.They wrap with 2026 predictions, including the growing divide between luxury and everyone else, the next evolution of loyalty (beyond points), authentic content backlash against the “AI buffet,” workforce shifts driven by automation, and what's next for branded short-term rentals and experience-led travel.In this episode, we cover:2025's biggest headline: the Waldorf Astoria New York restoration and what it signals for luxuryWhy points can feel more like “bribery” than true loyaltyAI in hospitality: confusion, hype, and the gap between “buzzwords” vs real resultsHow AI should support staff (reduce stress, protect service) rather than replace peopleTravel behaviour shifts: more local trips, road trips, and value-driven getaways (without giving up travel)Watch the FULL EPISODE on YouTube: https://www.youtube.com/watch?v=aT3HtYbHDNYLinks:Katie Cline on LinkedIn: https://www.linkedin.com/in/katiecline13/Host of Suite Success: https://www.suitesuccesspodcast.com/ Josiah Mackenzie on LinkedIn: https://www.linkedin.com/in/josiahmackenzie/Host, Hospitality Daily: https://podcast.hospitalitydaily.com/p/start-here/ Glenn Hausmann on LinkedIn: https://www.linkedin.com/in/glennhaussman/Host, No Vacancy: https://novacancynews.com/ Zach Busekrus on LinkedIn: https://www.linkedin.com/in/zacharybusekrus/Host, Behind the Stays: https://www.journey.com/For full show notes head to: https://themodernhotelier.com/episode/239Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how recent conversations during a trip to Northern California sharpened his perspective on the pace of technological change—and what it means for hospitality leaders. He explains why technology, and increasingly AI, is no longer just about efficiency, but a critical enabler of personalization, empowered teams, and delivering on the promise of hospitality. Agnelo also outlines the financial and operational pressures forcing the industry to rethink labor, data, and decision-making. For leaders navigating rising expectations and tighter margins, this conversation offers a clear-eyed view of what's becoming non-negotiable. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this sponsor bonus episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he and his team use ProfitSword by Actabl to manage hotel performance each day. He explains how real-time visibility into revenue, labor, and other costs enables better game-time decisions to drive profitability.You may also enjoy:What Our "52 Games a Year" Mindset Reveals About Leading Performance in Hospitality - Agnelo Fernandes, Cote Hospitality"If We're Not Using Technology, We're Done": A CEO's Wake-Up Call for Hospitality - Agnelo Fernandes, Cote HospitalityYour Reporting Is Killing Profitability (Here's How to Fix It) - Lindsey Goedeker, ActablUnlocking the Big Wins in Hotel Profitability Today - Steven Moore, ActablThe People Side of Data: How We Spend Less Time on Reports, More Time with Guests (And Still Thrive) - Shozib Khan, Spire Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Michael talks with Greg from 'Only A Pavement Away,' a charity co-founded by Greg and his wife, Jill, to help disadvantaged individuals secure employment in the hospitality sector. Greg shares the story behind the charity's inception and its significant impact, having placed over 800 people into jobs and added £32 million to the economy since its launch in 2018. The discussion covers their process of preparing candidates, the role of relationship managers, and the ultimate goal of expanding their reach across the UK. Greg emphasizes the importance of building quality relationships and offers insights into the challenges and successes they've faced. He also highlights the critical need for funding to continue their mission of transforming lives through meaningful employment.Connect with Greg:https://onlyapavementaway.co.uk/https://www.linkedin.com/in/greg-mangham-5424402a/A big thank you to our epsiode sponsor Apron.The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.Head to their website to sign up.Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this special alumni edition, three Penn Staters (Jill Ferguson '98, Jaden Crudup '25, and Alysha Foo '25) reflect on their unexpected career paths and the lessons they learned along the way. From operational leadership to legal strategy and organizational transformation, they offer candid stories about growth, purpose, and navigating an industry where people, food, and values intersect.Music credit: "West in Africa" by John Bartmann is licensed under a CC0 1.0 Universal License.

In this special roundtable episode, Katie Cline (Suite Success) brings together some of the most influential voices in hospitality podcasting for an unfiltered reflection on the moments, movements, and hard truths that shaped 2025 — and what operators should be paying attention to as the industry looks toward 2026. The conversation features yours truly, Zach Busekrus (Behind the Stays), David Millili and Steve Carran (The Modern Hotelier), and Glenn Haussman (No Vacancy). Together, they move past headlines and hot takes to examine what's really happening behind the scenes of hospitality today. Drawing on hundreds of candid conversations with founders, operators, and industry leaders, the group explores luxury's continued ascent, the evolving (and often conflicted) state of loyalty, where AI delivered meaningful impact—and where it fell short—along with trade show fatigue, shifting guest expectations, and the creative ways operators protected profitability in a challenging year. This episode isn't about predictions for prediction's sake. It's a grounded, experience-driven discussion for hospitality leaders who want to understand not just what changed in 2025, but why it mattered — and how those lessons will shape smarter, more resilient businesses in the year ahead.

“Hospitality is really an expression of honor. It's how you honor yourself, your team, your guests, and your ancestors.”

Sue Straughan, a tenured hospitality specialist and Corporate Director of Business Solutions for the food distributor Ben E. Keith, shares her remarkable 40+ year journey in the industry, detailing how a necessity job at Baskin Robbins evolved into a profound passion. The discussion centers on her pivotal experience working for Houston's restaurant, where she learned that "chaos and hospitality could coexist in a way that was beautiful", and how she applied these high standards to help turn around the struggling James Coney Island chain. This success was achieved not by raising prices, but by relentlessly focusing on systems, consistency, team pride, and the overall guest experience, demonstrating that flawless execution on the basics is the key to driving sustained sales and word-of-mouth growth.10 Takeaways  Prioritize Execution over Complexity: The most successful businesses, especially in restaurants, focus on doing fewer things perfectly rather than many things averagely. This requires a constant discipline to maintain simplicity. Hospitality and Chaos Coexist: High-volume restaurants (like Houston's with 1-3 hour waits) prove that it's possible to execute 100% flawlessly and maintain composure ("calm in the middle of chaos") by having robust systems and an intentional team culture. The Menu Should Serve the Concept: Keep the menu small and focused (e.g., Houston's one-page, 22-item menu). Introduce new items only if they meet strict time standards (e.g., eight minutes at lunch) and, if needed, replace an existing item to prevent complexity creep. Structure and Systems Build Culture: Employees thrive when they know what is expected of them. Implementing detailed, consistent systems, from cleaning standards to specific service greetings, creates a "well-oiled machine" and instills a sense of pride in the team. Invest in Your Team's Pride: Simple things like new uniforms, standardized training, and daily pre-shift meetings can significantly boost team mentality, tenure, and passion by making employees feel valued and reinforcing the importance of their role. Sales Growth Should Precede Price Hikes: The turnaround at James Coney Island focused first on driving sales by improving the guest experience before considering raising prices. The four ways to drive sales are: raise prices, encourage higher spend per visit, increase visit frequency, or attract new customers. Focus on Low-Hanging Fruit for Revitalization: Start improvement efforts by addressing what the customer sees first, such as clean parking lots, fresh paint, working signage, and clear glass. These visual cues are essential for first impressions. Measure and Reward Hospitality: Implementing a rigorous system like a 10-page mystery shopper report, coupled with accountability and financial rewards for achieving high scores (e.g., $1,000 manager bonus), can directly correlate with rising sales. Focus on What You Can Control: Don't rely on external factors like the weather to drive business. Concentrate effort and resources on perfecting the inside of your four walls: the guest's experience from driving by to walking out. Reverse-Engineer Customer Frustration: Identify the top five things consumers are most frustrated with in your industry (e.g., long waits, inconsistent quality) and intentionally do the exact opposite to stand out and "blow their mind."

As 2025 closes out, the Suite Spot wraps up with the latest inductee into the TMG Hospitality Trailblazers. CEO of Hotel Equities, Ben Rafter, joins the podcast to discuss all things hospitality and technology and how these two components come together to make the perfect guest experience for travelers. Ryan Embree: Welcome to Suite Spot, where hoteliers check in and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everyone, and welcome to another episode of The Suite Spot. This is your host, Ryan Embree here with a very exciting, informative episode continuing our TMG Hospitality Trailblazers. This is our series where we are talking to those industry leaders and brands, management companies that are paving the way forward. I've got an absolutely amazing guest, I'm excited to speak with him today. Ben Rafter, CEO of Hotel Equities. Ben, thank you so much for joining the Suite Spot. Ben Rafter: Thanks, Ryan. Looking forward to it. Ryan Embree: Yeah, we're gonna have fun conversation, talk all about hotel equities, but on the Suite Spot we do a little tradition where instead of just doing your normal bio, I actually like handing it over to our guests to kind of talk through their hospitality journey. because sometimes you get a little bit more insights. Us hospitality people, we got mentors. We come from different brands, sometimes fall into hospitality, quite frankly. You know, talk to us, our Suite Spot hotel audience, a little bit about your hospitality journey and what led you to your role as a CEO over at Hotel Equities. Ben Rafter: Sure, I fit into the fall into it category, without a doubt. I was a, uh, tech guy for better part of 15 years, mostly startups. Sold two of 'em and after selling, the second one was locked out of the industry for a year and got a phone call from a hotel guy. And he said, what are you doing? You want to come to Mount Everest with me? And just because nothing better to do for the next month. We packed up and headed over to Nepal and on about the third day he said to me, so what do you think of the hospitality industry and hotels? And it was dumb enough to open my mouth and give him my opinion that you needed to sort of fuse together larger than life hoteliers, which was his background and kind of quant tech data, guys like me. And over the next 20 days, we hashed out starting a hotel company literally on the side of a mountain, in this case. And after that ended, it was 2008, the market crashed. We had a new president. I flew to Hawaii and we started with four hotels in Hawaii. And it's been nonstop ever since. So definitely not a traditional way to get into the industry. Ryan Embree: Yeah, yeah. You give new meaning to kind of climbing the corporate ladder, so to speak, when, when talking about that. But I think that's what honestly makes hospitality so fascinating. Because yours, honestly, a lot of the majority of the guests we talked to Ben, hospitality was not their final destination, so to speak, what you were talking to. But I think it brings new perspective and obviously insights into an industry that, quite frankly, we're gonna talk about it in a minute, but needs some more technology integration into hospitality right now. And to fast forward to today, obviously a strategic merger in May, 2025 with Springboard Hospitality. It's been extremely busy second half of the year for you and your team, including a couple exciting announcements we're gonna talk about in a second, Ben. But, you know, can you share some of the biggest kind of takeaways and lessons you've learned for the business, over this past six months? Maybe give us a state of the Hotel Equities as you would say. Ben Rafter: Yeah, absolutely. I mean one thing, coming from sort of independent and generally either gateway market or leisure focused. You learn how diverse some of these markets are and how much different it is running a courtyard or a Rest Inn or a Hamp...

Join Paul Barron on Fast Casual Nation as he sits down with Jeff Chandler, CEO of Hopdoddy Burger Bar, to discuss how the Austin-based brand is winning in the crowded burger category with 50 locations and 2% traffic growth. Discover their hybrid fast casual-casual dining model, premium protein strategy including bison burgers, the accidental success of burger bowls, and why they're betting on hospitality over discounting in 2026.#FastCasualNation #HopdoddyBurgerBar #RestaurantIndustryGet Your Podcast Now! Are you a hospitality or restaurant industry leader looking to amplify your voice and establish yourself as a thought leader? Look no further than SavorFM, the premier podcast platform designed exclusively for hospitality visionaries like you. Take the next step in your industry leadership journey – visit https://www.savor.fm/Capital & Advisory: Are you a fast-casual restaurant startup or a technology innovator in the food service industry? Don't miss out on the opportunity to tap into decades of expertise. Reach out to Savor Capital & Advisory now to explore how their seasoned professionals can propel your business forward. Discover if you're eligible to leverage our unparalleled knowledge in food service branding and technology and take your venture to new heights.Don't wait – amplify your voice or supercharge your startup's growth today with Savor's ecosystem of industry-leading platforms and advisory services. Visit https://www.savor.fm/capital-advisory

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he thinks about leading performance in a challenging operating environment. As demand flattens and costs continue to rise, Agnelo explains why labor is unlikely to return to "normal" anytime soon, how simplicity and adaptability have become competitive advantages, and why strong brands are built in moments. He introduces his “52 Games a Year” mindset, reframing performance as a season of wins and losses that requires constant adjustment rather than rigid plans. This episode offers hospitality leaders a practical, people-first perspective on driving sustainable performance without losing what makes hospitality work. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Christopher ByrdFounder & Managing DirectorAdventure Cycling Thailandhttps://adventuretravelmarketing.com/guest/christopher-byrd/A formerly enlisted U.S. Marine that originally came from Maryland, Chris lived in Washington, DC for the last 12 years that he was living in the United States. Chris moved to Bangkok in April of 2002 and resided there until August of 2008 when he moved down to Hua Hin to include day tours and multi-day tours as part of his bicycle touring business. He plans to continue living in Thailand and work on growing the popularity of his Tour de Thailand Charity Rides and his Hua Hin Bike Tours / Royal Coast Bicycle Adventure Tours. Chris has over 25 years experience in the hotel and restaurant business as well as many years working in sales and customer service. His time in the Marine Corps gave him the strength to be a leader and to motivate his staff and fellow riders while understanding the physical limits of individuals. Chris is a caring person that loves to have a good time and help others.summaryIn this episode of the Big World Made Small podcast, host Jason Elkins interviews Christopher Byrd, founder of Adventure Cycling Thailand. They discuss Christopher's journey from his early life in Maryland to his passion for cycling and how it led him to establish a bicycle touring business in Thailand. The conversation explores the philosophy behind cycling tours, the impact of hospitality experience on running a business, and the life changes that brought Christopher to Thailand, including the aftermath of 9/11. In this conversation, Christopher Byrd shares his transformative journey from bartending in Washington, D.C. to establishing a life in Thailand. He discusses the challenges he faced during his initial move, the inspiration behind his charity bike rides, and the evolution of his bike tour business. Byrd reflects on the lessons learned from his experiences, including the physical and mental challenges of long-distance cycling, the importance of community support, and the impact of COVID-19 on his business. In this conversation, Christopher Byrd shares the journey of establishing Adventure Cycling Thailand, detailing the challenges faced during the COVID pandemic and the subsequent rebranding of the company. He discusses the importance of safety and security in Thailand, highlighting the welcoming nature of the culture. Additionally, Byrd reveals future plans for community engagement, including charity rides and a Pride event, emphasizing the significance of inclusivity and support for local charities.takeawaysAdventure Cycling Thailand focuses on single-day & multi-day bicycle tours.Christopher prefers a leisurely cycling style over competitive racing.His early experiences with cycling were influenced by his father.He transitioned from the Marine Corps to the hospitality industry.Customer service skills from hospitality are essential in tourism.Christopher's life took a turn after losing his job in tech.He sought a fresh start in Thailand after personal losses.The kindness of Thai people made him feel welcome during his visit.9/11 had a profound impact on his perspective while abroad.Christopher's journey reflects resilience and adaptability. Christopher transitioned from bartending to living in Thailand.He was inspired to start a charity bike ride after moving to Thailand.The first charity ride was filled with unexpected challenges.Byrd learned valuable lessons about cycling and sponsorships.He successfully built a bike tour bu Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Every now and then, an episode arrives that contains everything we love about hospitality:chaos, heart, humour, problem solving… and at least two stories involving naked guests.This week Phil chats with James McComas FIH, General Manager of Eastwell Manor, part of the Champneys Group. At 6'5", James is one of the tallest men Phil knows — which, as it turns out, comes with unexpected job perks But behind the laughter sits a deeply thoughtful leader with a wonderfully varied hospitality journey: from growing up on army bases and falling into hotels at 15, to adventuring across the US, spending five transformational years in New Zealand, then returning to the UK to run heritage properties, country houses and boutique hotels.In This EpisodeHow James went from growing up on army bases to discovering hospitality at 15 and never looking backWild stories from Colorado and the early years, including saunas and frat partiesFive transformative years in New Zealand and the cultural lessons that shaped his leadership styleThe messy, brilliant reality of becoming a GM, including sewage explosions, fires, and emotional hospitalityLife at Eastwell Manor today: heritage charm, low doorframes, and why tall GMs are secretly maintenance heroesMore than his fair share of nudity exposureStand-Out Quotes“The absence of criticism is not the same as the provision of support”“You almost can't be wrong — because in that moment, you don't yet know what ‘right' is”“Everywhere I've worked, I've come away grateful for what I've learned”“These stories balance out the tough days — they remind you why we do this”Why ListenThis episode is everything hospitality really is:funny, unpredictable, emotional, human, and a lifelong learning journey.James brings:Sharp leadership insightReal talk about stepping up to GMIncredible travel storiesA deep appreciation for culture and peopleTwo of the best hotel anecdotes ever recordedAnd behind the humour is a leader who genuinely loves this industry, and shows you exactly whyEnjoy!Show PartnersA big shout out to the first of today's show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philAlso, a massive shout out to our new show partners ApronRunning a hospitality business means juggling endless payments - from suppliers to staff - all while keeping cash flow in check. That's where Apron helps.With Apron Bill Pay, you can manage every supplier payment in one place, approve and schedule bills, and sync automatically with Xero or QuickBooks.And with the Apron Card, your team can spend easily while you stay in control - and earn rewards on every purchase.Learn more at getapron.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode of EisnerAmper's Private Equity Dealbook, Elana Margulies-Snyderman, Director, Publications, speaks with Sean Christie, CEO, Carver Road Hospitality and Nelson Famadas, Managing Partner & COO, Carver Road Capital, a private equity fund that invests in hospitality services. Sean and Nelson discuss the transaction Carver Road completed with Emmy Squared Pizza, including the opportunities, challenges, due diligence process and more.  ✨ What you'll learn:

This week, Brandon Butler and Nathan McLeod sit down with Paul Johnson of River Bend Resort to explore the heart and heritage of Minnesota's Lake of the Woods.From family-run resorts to lifelong fishing traditions, Paul shares how he and his wife, Brandi, turned their love of the outdoors into a legacy that brings families together year after year.A warm, nostalgic, and inspiring look at how fishing trips become lifelong memories.For more info:River Bend Resort WebsiteRiver Bend Resort FacebookRiver Bend Resort InstagramWalley Capitol of the WorldSpecial thanks to:Living The Dream Outdoor PropertiesSuperior Foam Insulation LLCDoolittle TrailersScenic Rivers TaxidermyConnect with Driftwood Outdoors:FacebookInstagramYouTubeEmail:info@driftwoodoutdoors.com

On Sunday, a Hanukkah celebration in Australia was interrupted by a horrific shooting which killed at least 15 people. At Brown University in Rhode Island, a gunman shot and killed two students and left nine injured at a Saturday exam study session. In light of these tragedies, we're re-releasing a conversation about violence and antisemitism between Mike Cosper, Rabbi Joshua Stanton, and Bishop Robert Stearns. Then, Australian Steve Cuss of CT Media's Being Human podcast drops by with a Christmas meditation on the hospitality of God to those the world considers strangers.  REFERENCED IN THE SHOW: -Trump Disses Putin, Kermit Speaks at Graduation, and The Israeli Embassy Suffers Loss - The Bulletin -Hosted by God at Christmastime - Being Human with Steve Cuss GO DEEPER WITH THE BULLETIN:  -Join the conversation at our Substack.  -Follow the Being Human podcast. -Find us on YouTube.  -Rate and review the show in your podcast app of choice. ABOUT THE GUESTS: Rabbi Joshua Stanton is associate vice president for interfaith and intergroup initiatives at the Jewish Federations of North America. He is also on the board of governors with the International Jewish Committee on Interreligious Consultations, which presides over Jewish-Christian relations with the Vatican.   Bishop Robert Stearns is the founder and executive director of Eagles' Wings and the presiding bishop of the historic Tabernacle Church in Buffalo, New York. Stearns serves as president of the Israel Christian Nexus in Los Angeles and has ministered in more than 30 nations around the world, with a central focus on the nation of Israel.  Steve Cuss is a pastor, former chaplain, and founder of Capable Life which helps people lower internal and relational anxiety in the workplace and at home. He is the author of Managing Leadership Anxiety: Yours and Theirs and The Expectation Gap: The Tiny, Vast Space between Our Beliefs and Experience of God. Steve hosts the CT Media podcast, Being Human. ABOUT THE BULLETIN:  The Bulletin is a twice-weekly politics and current events show from Christianity Today moderated by Clarissa Moll, with senior commentary from Russell Moore (Christianity Today's editor-at-large and columnist) and Mike Cosper (senior contributor). Each week, the show explores current events and breaking news and shares a Christian perspective on issues that are shaping our world. We also offer special one-on-one conversations with writers, artists, and thought leaders whose impact on the world brings important significance to a Christian worldview, like Bono, Sharon McMahon, Harrison Scott Key, Frank Bruni, and more.    The Bulletin listeners get 25% off CT. Go to https://orderct.com/THEBULLETIN to learn more.    “The Bulletin” is a production of Christianity Today  Producer: Clarissa Moll  Associate Producer: Alexa Burke  Editing and Mix: Kevin Morris Graphic Design: Rick Szuecs Music: Dan Phelps  Executive Producer: Erik Petrik  Senior Producer: Matt Stevens Learn more about your ad choices. Visit podcastchoices.com/adchoices

S9 E6 — In a season of parties and entertaining, it's good to remember that hospitality means something very different—welcoming the stranger and caring for one another. In The Hospitality of Need, Kevan Chandler, born with a progressive disability, explores how dependence can expand life and deepen community. His story points us back to our shared human neediness, reflected in the baby lying in the manger. 00:0 Reimagining the Good Life06:12 Gift of Interdependence12:52 Understanding Need and Hospitality17:37 Proximity and Need21:43 Peer to Peer Caregiving26:39 A Journey to Skellig Michael32:53 Spiritual Realities of Need38:12 Invitation Into NeedMENTIONED IN THIS EPISODE:Amy Julia's interview with Kevan on Take the Next StepThe Hospitality of Need: How Depending on One Another Helps Us Heal and Grow Together by Kevan Chandler and Tommy SheltonWe Carry Kevan I John 1_WATCH this conversation on YouTube: Amy Julia Becker on YouTubeSUBSCRIBE to Amy Julia's Substack: amyjuliabecker.substack.comJOIN the conversation on Instagram: @amyjuliabeckerLISTEN to more episodes: amyjuliabecker.com/shows/_ABOUT OUR GUEST:KEVAN CHANDLER is the founder of the nonprofit organization We Carry Kevan and speaks worldwide about friendship and disability. He and his wife, Katie, enjoy doing everything together, including growing vegetables and reading to each other.Kevan was the second of his siblings to be diagnosed with spinal muscular atrophy, type 2, a rare neuromuscular disease. In 2016, he and his friends took a trip across Europe, leaving his wheelchair at home, and his friends carried him for three weeks in a backpack.An avid storyteller, Kevan is an author and speaker worldwide about his friendships and unique life with a disability, being a featured speaker for Tedx and Google, as well as various conferences, pharmaceutical companies, and universities.__We want to hear your thoughts. Send us a text!Connect with me: Instagram Facebook YouTube Website Thanks for listening!

SAVI's, Lance Thompson , joins Jason Averbook and Jess Von Bank to explore the intersection of AI and hospitality, focusing on personal stories, the importance of communication, and the evolving role of technology in enhancing employee and customer experiences. The speakers share insights on how AI can support hospitality operations, improve employee satisfaction, and create a more seamless experience for guests. They also discuss the balance between technology and human interaction, emphasizing the need for thoughtful implementation of AI tools in the industry.

Jesus offered a radical, transformational hospitality. What does it look like for us to do the same?

TALK TO ME, TEXT ITA morning rant turns into a meditation on what we owe each other. We start by speaking plainly about a cruel public comment tied to a killing and why even supporters can demand better. Decency isn't partisan; it's a baseline. A real apology can lower the temperature and keep us human — especially when grief is involved. From there, we lighten the mood with a very online holiday debate: the rise of the “naked” Christmas tree. Are bare branches and clean lines a soothing aesthetic or just a hollow flex? We share why some people crave calm minimalism while others treasure a tree thick with memory — handmade ornaments, chipped baubles, and the stories they carry. Style tips sneak in too: small palettes for serenity, balanced sizes for flow, and intentional placement so even an eclectic tree feels cohesive.Then comes a sharp swing: an 86-year-old gets fined after spitting out a wind-blown leaf. It's a small story with a big point about proportionality, discretion, and why zero-tolerance policies can backfire when they ignore context. Respect for rules grows when enforcement feels fair and human. Finally, we end on the kind of local heroism that restores faith. A Florida chef notices a regular's sudden absence, calls to check in, then drives over when the phone goes silent. He hears a faint cry and opens the door to find the man injured and dehydrated — and likely saves his life. Hospitality at its best is community care, and the practical lesson is clear: pay attention, keep a soft roster of regulars with consent, and don't ignore a missed routine.The thread running through every segment is simple: words shape culture, and attention saves people. If the vibe of the season means anything, it's found in the choices we make when no one's filming and when the timeline moves on. Listen, weigh in on the “minimalist vs memory” tree debate, and tell us which story stuck with you. If you felt seen, share this with a friend, hit follow, and leave a quick review so more curious listeners can find the show.Buzzsprout - Let's get your podcast launched!Start for FREE Thanks for listening! Liberty Line each week on Sunday, look for topics on my X file @americanistblog and submit your 1-3 audio opinions to anamericanistblog@gmail.com and you'll be featured on the podcast. Buzzsprout - Let's get your podcast launched!Start for FREESupport the showTip Jar for coffee $ - Thanks Music by Alehandro Vodnik from Pixabay Blog - AnAmericanist.comX - @americanistblog

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, takes us inside the thinking behind the company's GUIDE mentorship program—designed to develop leaders from within while improving retention and strengthening culture. Agnelo explains why mentorship works best as a two-way relationship, how personal branding fits into leadership development, and why human connection—not hierarchy—is the foundation of meaningful growth. He also shares the tangible business outcomes Cote is seeing, from stronger retention to deeper engagement and a growing pipeline of future leaders. This conversation offers a practical, values-driven look at how mentorship can become a strategic advantage in hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Hospitality is more than offering a meal or inviting someone into our home—it is a powerful witness to the love of Christ. Augustine’s journey toward faith began not with an argument, but with the gracious welcome of Bishop Ambrose, whose kindness opened the door for Augustine to encounter the truth of the gospel. Scripture reminds us that our lives testify to Christ just as much as our words do. When we walk in wisdom toward outsiders, extend grace, and make the best use of every moment (Colossians 4:5–6), God often uses our ordinary acts of love to draw others to Himself. Today, we are invited to imitate Christ’s hospitality by welcoming, serving, and loving those around us in His name. Main Takeaways You’ll learn how hospitality can serve as a powerful form of evangelism. Discover how Augustine’s relationship with Ambrose illustrates the impact of gracious, Christlike living. Understand Paul’s call to walk wisely toward outsiders and speak with grace. Reflect on how daily interactions create opportunities to demonstrate the gospel. Be encouraged to model God’s welcoming heart by extending love, warmth, and attentiveness to others. Bible Verse References Colossians 4:5 – https://www.biblestudytools.com/colossians/4-5.html Colossians 4:6 – https://www.biblestudytools.com/colossians/4-6.html Acts 4:19–20 – https://www.biblestudytools.com/acts/passage/?q=acts+4:19-20 1 Peter 2:12 – https://www.biblestudytools.com/1-peter/2-12.html James 4:14 – https://www.biblestudytools.com/james/4-14.html Romans 5:8 – https://www.biblestudytools.com/romans/5-8.html Your Daily Prayer Lord of every moment, help me steward well the relationships and opportunities You place in my life. Teach me to walk in wisdom toward others, extending the same grace, warmth, and hospitality You have shown me. Soften my heart toward those who are difficult to love, and open my eyes to simple ways I can welcome, listen, and care for others. When kindness feels costly, remind me of the cross and the immeasurable love You displayed there. May my life reflect Your heart and lead others closer to You.In Jesus’ name, Amen. Want More? Subscribe to Your Daily Prayer for daily devotional encouragement. Leave a rating or review to help others find the podcast. Visit LifeAudio.com for more biblically grounded podcasts. Explore more devotionals and spiritual growth articles at Crosswalk.com and Christianity.com. Relevant Links & Resources Articles on hospitality, Christian living, and loving others well:Crosswalk.com – https://www.crosswalk.comChristianity.com – https://www.christianity.com Scripture resources for today’s passages:BibleStudyTools.com – https://www.biblestudytools.com/colossians/4-5.html Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.

This episode explores how company culture is shaped by the balance between craft and hospitality. We talk about what happens when standards exist without care, and when care exists without standards — and why both extremes create problems for teams and guests alike. Culture, in this sense, becomes the set of signals that tell people how to make the right call in real moments. At its core, the conversation is about clarity and support. When leaders clearly communicate what matters and back it up through consistent decisions, teams don't have to guess whether perfection or people come first. The goal isn't choosing one over the other, but building a culture where craft and hospitality work together to create experiences that feel both thoughtful and human.

Derek Champagne talks with Marvin Alballi, a globally recognized leader in the food and beverage industry, acclaimed for authoring the world's highest-rated restaurant and F&B book, Restaurant Excellence: The Ultimate Guide to Success in the Food and Beverage Industry, available on Amazon. His book was purchased by top hotel and restaurant companies and endorsed by global chefs and CEOs.A recipient of the prestigious Fortune 500 Brinker International “Operator of the Year” award, Alballi has established a reputation as a transformative force in hospitality, with a proven record of turning around struggling businesses and driving sustained growth.With extensive experience across luxury, lifestyle, upscale, mainstream F&B and the restaurant franchise industry segments, Aballi has worked in North America, Europe, the Middle East, Africa, and Asia. His career includes consulting for celebrity chefs, Michelin-starred restaurants, and award-winning establishments, including MENA's 50 Best #1 restaurant. In addition, Marvin Alballi has consulted for global, local brands, and franchises such as Orfali Bros, Boston Market, Café D'Arte, Famoso Pizzeria, The Great Harvest Bread Company, Peaceful Restaurants, Wing Stop, and Fusion Ceviche.A sought-after keynote speaker, Alballi has been featured at leading conferences and platforms such as Bloomberg Intelligence (NYC), The Future Hospitality Summit, HSMAI, Breaking Travel News, The Fast Food & Café Convention, Dubai Restaurant Week, and the CET World Series convention on CX and Marketing. They are also a regular guest on Dubai Eye Radio's Helen Farmer Show and have spoken for and guided several organizations including Couqley Restaurants, Paramount Hotels, Adyen, Radisson Dubai, Orfali Bros, and Crowne Plaza Muscat.His insights and thought leadership have been showcased on international podcasts including Bloomberg, The Chef JPK, GotLanded (New York), Polaris (Dubai), and TwentyOne06.In addition to creating the groundbreaking Twelve-Point Program (TPP)—the industry's most effective F&B and restaurant performance management system, Alballi has become a trusted authority on brand reputation, guest experience, profitability, marketing, and restaurant economics. His expertise lies in crafting strategic, long-term business solutions that deliver measurable results and elevate operational excellence.A Canadian citizen, Alballi continues to influence the global F&B landscape by driving innovation, quality, and sustainable growth. Alballi currently leads 26 countries and territories at Hilton Asia Pacific with more than 1,100 restaurants and bars in the Asia Pacific region.Marvin's new book, Hospitality Excellence, is available on Amazon (as of February 2026). Business Leadership Series Intro and Outro music provided by Just Off Turner: https://music.apple.com/za/album/the-long-walk-back/268386576

When the market gets noisy, the data gets louder. In this episode, Rich sits down with Jan Freitag — National Director of Hospitality Analytics at CoStar — for a no-spin breakdown of what's actually happening in hotel investing right now and where the smartest capital is positioning next.Jan pulls back the curtain on real transaction data, RevPAR trends, cap rate movement, supply constraints, and why luxury hotels are quietly becoming one of the strongest inflation hedges left. They dig into the K-shaped hospitality economy, why ultra-luxury is surging while midscale struggles, how Airbnb regulation is reshaping demand, and what tightening insurance, climate risk, and maturing debt really mean for operators over the next 24 months.You'll hear why some coastal and supply-constrained markets continue to command premium pricing, why distress hasn't materialized the way investors expected, and how institutional players like Blackstone think about assets very differently than individual buyers. From CoStar's unmatched data coverage to forward-looking predictions on rates, transactions, and demand, this episode is pure signal.If you're investing in hotels — or thinking about it — this is required listening. The numbers don't lie, and this conversation tells you exactly how to read them.Join our investor waitlist and stay in the know about our next investor opportunity with Somers Capital: www.somerscapital.com/invest. Want to join our Boutique Hotel Mastermind Community? Book a free strategy call with our team: www.hotelinvesting.com. If you're committed to scaling your personal brand and achieving 7-figure success, it's time to level up with the 7 Figure Creator Mastermind Community. Book your exclusive intro call today at www.the7figurecreator.com and gain access to the strategies that will accelerate your growth.