Podcasts about Hospitality

In this special HITEC edition of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Apaleo co-founder Philip von Ditfurth and SVP Revenue Florian Montag to explore the future of hospitality technology, AI, and open platform architecture.The conversation dives into why Apaleo chose a composable, API-first approach long before it became an industry trend, how leading hotel brands are leveraging technology to improve both guest experiences and operational efficiency, and what hoteliers need to do today to prepare for the rise of agentic AI.Philip shares lessons learned from building technology platforms across fragmented industries, while Florian offers a hotelier's perspective on AI adoption, governance, and the importance of creating a future-ready technology foundation. Together, they discuss why flexibility, open infrastructure, and strategic technology decisions will define the next generation of successful hotel operators.Key Topics Include: The power of open APIs and composable hospitality technology  Why AI readiness starts with the right technology foundation  Lessons from innovative hotel brands like citizenM Building a future-proof hotel tech stack  The balance between guest experience and operational efficiency Watch the FULL EPISODE on YouTube: https://youtu.be/uBwm8n1ExM8Links:Philip on LinkedIn: https://www.linkedin.com/in/philip-von-ditfurth-1a570/ Florian on LinkedIn: https://www.linkedin.com/in/fmontag/Apaleo: https://apaleo.com/For full show notes head to: https://themodernhotelier.com/episode/296Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

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When the wind is just right, on a small beach in Titusville, Florida, horseshoe crabs crawl out of the water and onto the beach to lay their eggs. Jim and Colin joined up with two marine biologists—Bob Sluka who works with A Rocha, a Christian conservation organization and Margaret Miller, a coral biologist who works with SECORE International—and three A Rocha interns to survey the horseshoe crabs. That experience began an exploration into paying attention to many of the creatures that surround us, extending hospitality, and learning from the creatures, even from the ocean itself, about how we might better worship the creator of it all.  Theme song and credits music by Breakmaster Cylinder. Other music in this episode by Vesper Tapes, Klimenko Music, Evergreen, High Street Music, Magentize Music, & Sirius Music, courtesy of Shutterstock, Inc. Links and Resources: Learn about A Rocha Do your own nurdle hunt Atlantic Article about Synthetic alternatives to LAL Radiolab Episode about Horseshoe Crabs Listen to our most recent episode about A Rocha work in Oahu, Hawaii

In this episode, hosts David Millili and Steve Carran sit down with Jesús Olivares Sánchez to explore how hospitality is being reshaped by AI, data, and rapidly evolving guest expectations.Jesús shares his journey from engineering and financial services into hospitality tech, eventually joining Amadeus, where he now focuses on connecting the hospitality ecosystem through data, distribution, personalization, and advertising. The conversation dives into how hotels can stay “discoverable” in an AI-driven world, the rise of agentic commerce, and why modern distribution strategies must balance control, relevance, and flexibility across multiple channels.In this episode you'll know about: The biggest shifts shaping hospitality today, especially the rise of AI and changing guest expectations  How Amadeus is connecting data, distribution, and personalization across the hospitality ecosystem  What “AI discoverability” means for hotels and how it impacts direct bookings and distribution strategy  How agentic AI and new commerce models are changing the way travelers search, book, and experience travel  What hoteliers need to do now to stay competitive while modernizing their tech stack for the future Watch the FULL EPISODE on YouTube: https://youtu.be/bAwJbUXbFsULinks:Jesús on LinkedIn: https://www.linkedin.com/in/jes%C3%BAs-olivares-s%C3%A1nchez-2313b16b/Amadeus: https://amadeus.com/enFor full show notes head to: https://themodernhotelier.com/episode/295Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special HITEC episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Branigan Mulcahy, CEO and Co-founder of Virdee, to explore how AI and digital wallet technology are transforming the hotel guest experience.Branigan shares insights into Virdee's partnership with Apple and Google to bring hotel room keys directly into mobile wallets, eliminating many of the friction points associated with traditional digital key systems. The conversation dives into the future of contactless hospitality, AI-powered guest engagement, personalization at scale, sustainability benefits, and how hotels can balance automation with exceptional human service.From seamless room access through Apple Wallet and Google Wallet to AI-driven guest communication and operations, this episode offers a glimpse into what the next generation of hospitality technology looks like—and why hotel operators should be paying attention.Key Topics Covered: Digital room keys in Apple Wallet and Google Wallet  Enhancing guest convenience and satisfaction  AI's role in the hotel guest journey  Sustainability benefits of eliminating plastic key cards  The future of hospitality technology and guest experiences Watch the FULL EPISODE on YouTube: https://youtu.be/46LegJqDHdQLinks:Branigan on LinkedIn: https://www.linkedin.com/in/branigan-mulcahy/ Virdee: https://virdee.ai/ For full show notes head to: https://themodernhotelier.com/episode/294Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

"Hospitality is the humanity in the built environment, that is the way in which we express care and facilitate all of those great high touch point, high emotional engagements that the best hospitality

Send us a message!In this episode of Alex & Annie: The Real Women of Vacation Rentals, we are joined by Bob Milne, President and COO of First Chair Destinations.Bob has spent decades in the vacation rental industry, with leadership experience across Steamboat Resorts, Wyndham Vacation Rentals, Vacasa, Casago, and now First Chair Destinations. His career has taken him from building a local vacation rental company in Colorado to helping lead large-scale portfolios across some of the most recognizable names in the industry.Now, with First Chair Destinations, Bob is returning to a more focused, locally grounded model of vacation rental management.Throughout the conversation, Bob shares what he has learned from building and scaling vacation rental companies, what the industry can take away from the Vacasa to Casago transition, and why the future of vacation rental management still depends on strong local teams, trusted owner relationships, and consistent guest hospitality.He also discusses the role of technology, AI, distribution, OTAs, private equity, and consolidation in shaping what comes next for the industry.Episode Chapters:03:22 - Bob's path through Steamboat, Wyndham, Vacasa, Casago, and First Chair06:26 - What the Vacasa to Casago transition revealed about the industry10:25 - How First Chair is approaching its next chapter15:29 - What rapid growth has taught the vacation rental industry16:18 - Why local teams still matter in a scaled industry17:05 - How hospitality can get lost as companies grow23:56 - What operators can learn from the Vacasa to Casago transition27:51 - What consolidation could mean for the industry30:06 - Where AI can support vacation rental operations33:16 - Building a hospitality-first culture across local teams40:47 - Why OTAs still play a major role in distribution46:56 - How owner expectations around channel visibility are changing49:34 - Why the future of vacation rentals is still local51:57 - How guest expectations are changingConnect with Bob:LinkedIn: https://www.linkedin.com/in/robertemilne/ Website: https://www.firstchair.com/ ✨ Exclusive Offers to Alex & Annie Listeners: Thinking about the next chapter for your vacation rental business? Connect with Monarch Collective to explore what growth could look like with the right platform behind you.

Recorded live from HITEC, Steve Carran sits down with the Alliant leadership team—CEO Tristan Gadsby, SVP of Customer Experience Andrew Pirret, and CRO Alberto Santana—to explore how technology is transforming the guest experience while keeping hospitality at its human core.The conversation dives into Alliant's collaboration with Les Clefs d'Or, where concierge professionals are embracing AI and modern technology to enhance personalized service. Tristan shares how technology can make hospitality professionals "superhuman" by automating routine tasks and allowing them to focus on meaningful guest interactions.Alberto discusses the untapped opportunity hotels have to better understand why guests are traveling, using a compelling World Cup travel scenario to illustrate how hotels can move beyond generic upsells and create memorable, emotionally connected experiences. The team also explores the importance of recognizing every guest on a reservation—not just the primary booker—and how doing so unlocks deeper personalization and increased revenue opportunities.Andrew explains why digital wallets and contactless check-in technology have reached a tipping point, making travel smoother for guests while helping hotels overcome staffing and operational challenges. The discussion also highlights how Apple Wallet integrations are changing the way travelers manage their stays and interact with hotel brands.Finally, Tristan shares how Alliant is leveraging agentic AI, guest data, and contextual intelligence to create smarter recommendations for guests and more efficient workflows for hotel teams. From AI-powered morning briefing agents to hyper-personalized guest engagement, the future of hospitality is becoming more connected, intelligent, and guest-centric than ever before.In this episode, you'll learn:How concierge teams are embracing AI without losing the human touchWhy understanding a guest's reason for travel matters more than everThe hidden revenue opportunities in identifying all guests on a reservationHow digital wallets are reshaping the hotel guest journeyThe role of agentic AI in delivering personalized hospitality at scaleWhy data quality is the foundation of successful AI initiativesWatch the FULL EPISODE on YouTube: https://youtu.be/pREGBac4jyALinks:Tristan on LinkedIn: https://www.linkedin.com/in/tristangadsby/Alberto on LinkedIn: https://www.linkedin.com/in/mrsantana/Andrew on LinkedIn: https://www.linkedin.com/in/andrew-pirret/Alliants: https://www.alliants.com/For full show notes head to: https://themodernhotelier.com/episode/293Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special HITEC edition of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Jeff Bzdawka, CEO of Hapi and a Hall of Fame inductee in hospitality technology. Jeff shares his unique journey from aspiring dentist to hospitality technology leader, reflecting on the experiences that shaped his career across Hyatt, Pegasus, TravelClick, Noland, and now Hapi.The conversation explores the evolving relationship between hospitality and technology, with a deep dive into what it truly means for hotels to be AI-ready versus AI-enabled. Jeff explains why clean, connected, and actionable data is the foundation for successful AI adoption, the challenges of achieving the industry's long-sought 360-degree guest profile, and how hotels can leverage technology to create more personalized guest experiences.They also discuss operational automation, payment processing innovations, the importance of data normalization, and the future of hospitality technology as the industry moves from AI experimentation to real-world implementation. Plus, Jeff shares insights from the HITEC show floor, leadership lessons from his Wisconsin roots, and his vision for the future of guest experience.Key Topics Covered: The intersection of hospitality and innovation  Why hotels must focus on data before AI  Payment automation and reducing operational friction  HITEC trends and the future of AI in hospitality  Leadership, culture, and industry transformation Watch the FULL EPISODE on YouTube: https://youtu.be/4Dg2iO2DW3MLinks:Jeff on LinkedIn: https://www.linkedin.com/in/jeffbzdawka/Hapi: https://www.stayhapi.com/For full show notes head to: https://themodernhotelier.com/episode/292Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Notes Matthew 10:40-42 Genesis 22:1-14 In this episode, we explore the challenging and complex stories of Genesis 22 and Matthew 10, examining themes of faith, sacrifice, hospitality, and God's justice. Join us as we unpack these biblical narratives and their relevance today. Chapters 00:00 Introduction to the Pulpit Fiction Podcast 01:22 Contemplative Prayer and Its Importance 05:39 Exploring the Good News in Matthew 10 10:03 The Role of Prophets and Righteousness 16:34 The Challenge of Radical Hospitality 19:02 Historical Context of Jesus' Teachings 21:36 The Rewards of Recognition 22:13 The Temptation of Celebrity in Faith 23:40 The Complexity of Hospitality and Power 25:01 Human Connection: Offering Water as a Gesture 27:13 Exploring Genesis 22: The Test of Abraham 29:28 God Who Sees: Connections to Hagar's Story 32:06 The Problematic Nature of Sacrifice 34:54 Cultural Context of Sacrifice in Faith 37:45 Rejecting Child Sacrifice: A Broader Message 40:28 The Finality of Abraham's Test  

With this episode, I'm prepared to ruffle some feathers. I hope you have thick skin, but this conversation is absolutely necessary, and I am incredibly passionate about it. Lately, everywhere I look on social media, I see small business owners posting Reels, TikToks, and memes making fun of how frustrating, exhausting, or annoying their customers are. They complain about customers asking too many questions, taking up too much time, or interrupting their day. This completely blows my mind. On one hand, I hear entrepreneurs constantly talking about how slow sales are and how desperately they need customers. But on the other hand, they are publicly mocking the very people keeping their doors open. We cannot say we want growth while simultaneously acting irritated that customers even exist. Even if you aren't posting this online, I want you to look deeper: How do you talk about your customers behind the scenes with your team? How do you think about them when you get home at night? I'm not throwing blame without looking in the mirror. When I ran my retail store, I had days where I got frustrated and, to my regret, complained to my team. But we have to change our mindset. Customers are not an inconvenience to your business; they are your business. Without them, you don't have a business—you just have inventory and bills. Key Takeaways from the Episode Your Customers are Watching Your Social Media: That "relatable" video mocking customer behavior might get laughs and likes from other business owners, but your actual customers are seeing it, too. When they see that content, they hear: You are a burden, and we don't want to help you. Why would anyone spend money where they feel unwanted? You Don't Sell a Unicorn Product: Whether you sell shoes, jewelry, candles, or clothing, customers can buy it somewhere else—Target, Amazon, or the boutique down the street. They choose your business because they want connection, experience, and service. Customer Service is the Business: Answering questions, helping people make decisions, and building trust isn't an interruption to your task list. It is the task. 5 Ways to Train Your Team to Appreciate Customers If we want better customer relationships, it has to start internally with our leadership and trickle down to our teams. Here are five practical ways to recalibrate your internal culture: Remember Who Writes the Paycheck: I don't write my team's paychecks; the customers do. Employees need to understand the direct connection between the customer experience and business survival. Stop Celebrating Sarcasm and Complaining: If leadership complains about customers behind the scenes, employees absorb that rotten mindset. Instead, actively celebrate positive customer stories and wins. Train Emotional Intelligence, Not Just Sales Skills: Teach your team how to actively listen, remain patient, read a customer's energy, and make people feel seen. View Questions as Buying Signals: Do not get annoyed when a customer asks a million questions. Questions mean interest and curiosity. An inquisitive customer is a massive opportunity, and they are far more valuable than a silent customer who walks right out. Build a Culture of Hospitality over Customer Service: Customer service asks, "How do we complete this transaction?" Hospitality asks, "How do I make this person feel?" Final Thoughts Setting healthy boundaries, having closing times, and protecting your peace is perfectly okay. You don't have to answer DMs 24/7 or let people mistreat you. But we must communicate our boundaries with kindness. People will remember how your business made them feel far longer than they will remember what they bought. The businesses that win long-term aren't always the cheapest or the trendiest; they are the ones that make their customers feel deeply valued. How are you going to shift your mindset around your customers this week? Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe

#137Josh sits down with Jenn Saesue and Chat Suansilphong, co-founders of 55 Hospitality, recorded at Bangkok Supper Club. Chat learned to cook in his father's restaurant in Thailand before the CIA and Colicchio & Sons. Jenn opened her first restaurant at 22 and watched it fail. The two met managing a Thai restaurant group in Hell's Kitchen, then built Fish Cheeks, Bangkok Supper Club, Fish Cheeks Williamsburg, and the allergen-free Bub's Bakery. The thread through all of it: do fewer things, do them with intention, and trust people to run them.Jenn and Chat explain why Fish Cheeks opened with under twenty items and no pad thai, even after friends asked if they were stupid (pad thai, Chat notes, was pushed by the Thai government and is something most Thai people eat once a year). They get into refusing to dial down the spice, why sourcing is the only real moat once recipes leak, and why the stigma against machines in a kitchen is both shortsighted and bad for keeping good cooks. The back half turns to Bub's Bakery, born from her husband's intolerances and a seventeen dollar chocolate truffle at the green market, built with Chef Melissa Weller (Per Se, Bouchon, Sadelle's) on one rule: taste good first, allergen-free second.Links and resources

In this episode, hosts David Millili and Steve Carran sit down with Anthony Vita, VP of Global Partnerships at Revenue Analytics, to explore how modern revenue management is becoming more accessible to independent hotels and boutique operators.Anthony shares his unconventional journey from e-commerce and luxury interiors into hospitality tech, and how that experience helped shape his perspective on data, pricing, and automation. The conversation dives into the launch and expansion of Climber in North America, and how it's aiming to level the playing field between small independent properties and large hotel groups through affordable, intelligent revenue management tools.In this episode, you'll learn: Why Climber is expanding into North America to support independent hotel operators  How Revenue Analytics is working to democratize revenue management tools that were once only available to large hotel chains  Why many independent hotels still rely on spreadsheets and “gut instinct” for pricing—and what's changing  The importance of partnerships across PMS, CRS, and hospitality tech ecosystems in scaling revenue solutions globally  How accessibility and affordability are shaping the future of revenue management for small and mid-sized properties Watch the FULL EPISODE on YouTube: https://youtu.be/3vbrnUkyHaALinks:Anthony on LinkedIn: https://www.linkedin.com/in/vitaanthony/Revenue Analytics: https://www.revenueanalytics.com/For full show notes head to: https://themodernhotelier.com/episode/291Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode, hosts David Millili and Steve Carran sit down with Will Gilbert, Co-Founder of Bodhi, live from HITEC, to explore how hospitality technology is rapidly transforming hotel operations, guest experience, and revenue performance.Will shares how Bodhi has achieved 10X growth since last October, and why the company is positioning itself not just as a product vendor—but as a true hotel operating platform designed to unify fragmented systems across the hospitality ecosystem.The conversation dives deep into how Bodhi is helping hotels deliver measurable ROI through its powerful ROI calculator, which links operational improvements directly to revenue impact, guest satisfaction, energy savings, and operational efficiency.Rather than bolting on features or claiming AI hype, Will explains Bodhi's philosophy of building a purpose-built, fully integrated platform that improves over time and delivers tangible business outcomes. From housekeeping optimization and valet integration to work order management and predictive insights, Bodhi is redefining what “platform” really means in hospitality tech.The discussion also covers: Why most hotel “platforms” are actually disconnected products  How guest experience issues directly impact revenue and ratings  The importance of data security, including SOC 2 Type 2 compliance  What's next for the future of hotel operating systems Watch the FULL EPISODE on YouTube: https://youtu.be/BF9nGmpAU-kLinks:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/290Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

With this episode, I'm prepared to ruffle some feathers. I hope you have thick skin, but this conversation is absolutely necessary, and I am incredibly passionate about it. Lately, everywhere I look on social media, I see small business owners posting Reels, TikToks, and memes making fun of how frustrating, exhausting, or annoying their customers are. They complain about customers asking too many questions, taking up too much time, or interrupting their day. This completely blows my mind. On one hand, I hear entrepreneurs constantly talking about how slow sales are and how desperately they need customers. But on the other hand, they are publicly mocking the very people keeping their doors open. We cannot say we want growth while simultaneously acting irritated that customers even exist. Even if you aren't posting this online, I want you to look deeper: How do you talk about your customers behind the scenes with your team? How do you think about them when you get home at night? I'm not throwing blame without looking in the mirror. When I ran my retail store, I had days where I got frustrated and, to my regret, complained to my team. But we have to change our mindset. Customers are not an inconvenience to your business; they are your business. Without them, you don't have a business—you just have inventory and bills. Key Takeaways from the Episode Your Customers are Watching Your Social Media: That "relatable" video mocking customer behavior might get laughs and likes from other business owners, but your actual customers are seeing it, too. When they see that content, they hear: You are a burden, and we don't want to help you. Why would anyone spend money where they feel unwanted? You Don't Sell a Unicorn Product: Whether you sell shoes, jewelry, candles, or clothing, customers can buy it somewhere else—Target, Amazon, or the boutique down the street. They choose your business because they want connection, experience, and service. Customer Service is the Business: Answering questions, helping people make decisions, and building trust isn't an interruption to your task list. It is the task. 5 Ways to Train Your Team to Appreciate Customers If we want better customer relationships, it has to start internally with our leadership and trickle down to our teams. Here are five practical ways to recalibrate your internal culture: Remember Who Writes the Paycheck: I don't write my team's paychecks; the customers do. Employees need to understand the direct connection between the customer experience and business survival. Stop Celebrating Sarcasm and Complaining: If leadership complains about customers behind the scenes, employees absorb that rotten mindset. Instead, actively celebrate positive customer stories and wins. Train Emotional Intelligence, Not Just Sales Skills: Teach your team how to actively listen, remain patient, read a customer's energy, and make people feel seen. View Questions as Buying Signals: Do not get annoyed when a customer asks a million questions. Questions mean interest and curiosity. An inquisitive customer is a massive opportunity, and they are far more valuable than a silent customer who walks right out. Build a Culture of Hospitality over Customer Service: Customer service asks, "How do we complete this transaction?" Hospitality asks, "How do I make this person feel?" Final Thoughts Setting healthy boundaries, having closing times, and protecting your peace is perfectly okay. You don't have to answer DMs 24/7 or let people mistreat you. But we must communicate our boundaries with kindness. People will remember how your business made them feel far longer than they will remember what they bought. The businesses that win long-term aren't always the cheapest or the trendiest; they are the ones that make their customers feel deeply valued. How are you going to shift your mindset around your customers this week? Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe

حلقة جديدة مهمة من البودكاسترز مع رجل الأعمال منير غبور، بنتكلم عن رحلته من الطفولة في حلوان، لأول خطواته في الشغل، لحد ما بقى واحد من أهم الأسماء في عالم البيزنس، التأمين، السياحة، والفنادق في مصر. إزاي مشروع تاكسيات بسيط فتح له أبواب البيزنس؟ وإزاي الصدفة ممكن تتحول لفرصة لو عندك عين تلمحها وشجاعة تتحرك وراها؟ منير غبور بيحكي عن فلسفة الادخار، أول دروس الاستثمار، دخوله مجال التأمين، تأسيس شركات خاصة، وكواليس مشروعات كبيرة زي Mirage City وJW Marriott وSonesta. وفي الحلقة بنتكلم كمان عن السياحة في مصر، أهمية الأمن، الاستثمار في الناس، أزمة التعليم والزيادة السكانية، ومشروع مسار العائلة المقدسة اللي ممكن يكون فرصة ضخمة للسياحة الدينية في مصر. حلقة مليانة حكايات حقيقية عن الشغل، المخاطرة، النجاح، الخوف من الفشل، والانضباط… لكل شخص مهتم بالبيزنس، ريادة الأعمال، السياحة، أو عايز يفهم إزاي الفرص الكبيرة ساعات بتبدأ من تفاصيل بسيطة جدًا. A new important episode of Elpodcasters with businessman Mounir Ghabbour, where we talk about his journey from growing up in Helwan, to his first steps in business, all the way to becoming one of the most influential names in Egypt's business, insurance, tourism, and hospitality industries. How did a simple taxi project open the door to a much bigger business journey? And how can coincidence turn into opportunity when you have the eye to spot it and the courage to act on it? Mounir Ghabbour shares his philosophy on saving, his earliest lessons in investment, his journey into insurance, the founding of private insurance companies, and the stories behind major projects like Mirage City, JW Marriott, and Sonesta. We also discuss tourism in Egypt, the importance of security, investing in people, the challenges of education and overpopulation, and the Holy Family Route project, which could become a major opportunity for religious tourism in Egypt. An episode full of real stories about work, risk, success, fear of failure, and discipline… for anyone interested in business, entrepreneurship, tourism, or understanding how big opportunities can sometimes begin with the smallest details. رابط موقعنا, انضم إلى مجتمعنا: https://www.elpodcasters.com/ our website link, join our community: https://www.elpodcasters.com/ ‎اسمعوا البودكاسترز على | Listen to El-Podcasters on Spotify - https://anchor.fm/elpodcasters Apple - https://podcasts.apple.com/eg/podcast/el-podcasters/id1633419184 Anghami - https://play.anghami.com/podcast/1029463712 El-Podcasters Social Media | منصات التواصل الإجتماعي للبودكاسترز: Instagram - https://www.instagram.com/elpodcasters Tiktok - https://www.tiktok.com/@elpodcasters Facebook- https://www.facebook.com/elpodcasters Linkedin - https://www.linkedin.com/company/elpodcasters/ X - https://www.twitter.com/elpodcasters Snapchat - https://snapchat.com/t/3Zbo2vzS Bassel Alzaro - https://www.instagram.com/basselalzaro https://www.facebook.com/BasselAlzaroX https://snapchat.com/t/CoWlatfk Karim Rihan - https://www.instagram.com/karimrihann Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this special HITEC edition of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tim Major, CEO of Operto, to explore how AI is transforming hotel marketing, direct bookings, and operational efficiency.Tim shares how Operto One's autonomous AI agents help hotels combat predatory OTAs, improve direct booking performance, and optimize visibility across both traditional search engines and emerging AI-powered search experiences. The conversation dives into the role of agentic AI in hospitality, the balance between automation and authentic guest service, and how hotels can leverage AI without adding complexity to their existing technology stack.Key topics include: How AI agents protect hotel brands from predatory OTA practices  Increasing direct bookings through automated search and GEO optimization  The future of agentic AI in hospitality operations  Real-world success stories from hotels using AI-driven solutions  Preparing hotel websites and content for AI-powered search platforms Watch the FULL EPISODE on YouTube:  https://youtu.be/zGLo-TaAMykLinks:Tim on LinkedIn: https://www.linkedin.com/in/majortm/Operto: https://operto.com/For full show notes head to: https://themodernhotelier.com/episode/289Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special HITEC episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Ryan King, SVP of the Americas at Shiji, live from the Shiji Cafe and Marketplace on the trade show floor. The conversation dives deep into how hospitality technology is evolving—and where it's still falling short.Ryan shares insights from over a decade of attending HITEC and explores the industry's ongoing struggle with fragmented, siloed systems across PMS, POS, spa, and operations. While hotels rushed to adopt tech to solve staffing shortages, many ended up with disconnected tools that fail to deliver a unified guest experience.In this episode, you'll learn: Why many hotels still struggle with fragmented, siloed technology—and how it impacts the guest experience  How rushed tech adoption during staffing shortages created operational inefficiencies instead of solving them  What it really means to “meet the guest where they are” and how these changes hotel operations in practice  How mobile and on-the-floor service models can increase speed, upsells, and guest satisfaction  Why cloud-based systems are key to connecting PMS, POS, spa, and other hotel platforms  The growing importance of clean, unified data in an AI-driven hospitality landscape Watch the FULL EPISODE on YouTube: https://youtu.be/qIkt3mlnx1ULinks:Ryan on LinkedIn: https://www.linkedin.com/in/ryan-king-11083842/ Shiji Group: https://www.shijigroup.com/For full show notes head to: https://themodernhotelier.com/episode/288Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Check out eCornell's AI in Hospitality Certificate Program  Starwood Hotels - starwoodhotels.com Tao Group Hospitality - taogroup.com With approximately 17.1 million employees, the hospitality and leisure industry remains one of the largest and, unfortunately, most volatile employment sectors. Front-line turnover rates continue to hover around 50% to 80%, and there are an estimated 986,000 current job openings in restaurants and hotels alone. The combined impact of turnover and vacancies threatens both operational stability and industry growth. This Keynote will examine current labor market conditions and explore innovative solutions reshaping hospitality workplaces. From leveraging new technologies to reimagining traditional workforce management approaches, our panel will analyze strategies to address these challenges. The discussion will highlight both immediate solutions and long-term initiatives that are creating more stable, adaptable work environments. What You'll Learn Easy-tech options for responding to the current dynamics, including demand forecasting, AI-enabled hiring, and auto-scheduling Proven no-tech initiatives, such as predictable scheduling, multi-skilling, shared labor pools, and educational pipelines Policies and practices that promote workplace flexibility and responsiveness Follow eCornell on YouTube, Facebook, Instagram, LinkedIn, TikTok, and X.

Mark 9:33-37 33 And they came to Capernaum. And when he was in the house he asked them, “What were you discussing on the way?” 34 But they kept silent, for on the way they had argued with one another about who was the greatest. 35 And he sat down and called the twelve. And he said to them, “If anyone would be first, he must be last of all and servant of all.” 36 And he took a child and put him in the midst of them, and taking him in his arms, he said to them, 37 “Whoever receives one such child in my name receives me, and whoever receives me, receives not me but him who sent me.” ESV LESSON NOTES / DISCUSSION QUESTIONS G.O.A.T = Greatest of all time. From athletics, to art, to music, to acting, and so much more, there are a lot of G.O.A.T debates that people engage in. With that, people use different arguments and examples to define true greatness. Our gauge for who or what is the “Greatest of all time” is based on how we see true greatness. 1.) Are there any G.O.A.T arguments that you find yourself passionate about?  2.) What are some core tenants of greatness in an area of interest for you? Mark 9:33-34. As Jesus and the disciples were on their way to Capernaum, the disciples got into a heated conversation around this topic: "Who among them was the true G.O.A.T?". Upon entering the house, Jesus asks the disciples this question, “What were you discussing on the way?” (vs. 33) The disciples' response? “But they kept silent…” (vs. 34). They didn't say any words, but their silence still spoke. At the hearing of Jesus' question, the disciples were embarrassed and afraid. They were embarrassed by their actions and they were afraid of being exposed. In our humanity, fear and embarrassment are barriers to honesty. Combined, fear and embarrassment produce shame. Yet, here's the gospel truth: We have nothing to hide because the cross of Jesus has already exposed us. 1.) What embarrassments of your life are hindering your honesty with God and with others? 2.) What spaces and rhythms of vulnerability do you have in your life? Mark 9:35. The world measures greatness by who's in first and who's in charge. Yet, as Jesus defines greatness, He flips greatness on its head. He even says this in Matthew 18:4 “Whoever humbles himself like this child is the greatest in the kingdom of heaven.” Humility admits that "I need Jesus and I need others" as we acknowledge and accept our own limitations. In our humility, we see the relational dynamic we are to share with those around us. This relational dynamic shows us that humility is a give and receive relationship between us and others. By walking in humility and service towards others and allowing ourselves to receive the humility and service of others, we walk in the footsteps of Jesus (Philippians 2:4-8) 1.) Is it difficult for you to accept the help of others? Why or why not?  2.) How has Jesus' upside down definition of greatness affected or challenged your work? Relationships? Mark 9:36-37. Hospitality was a normal part of Jewish culture. In fact, it was expected. At the same time, another cultural norm was that children were extreme blessings. While children were, and still are, a tremendous blessing, they are still helpless, dependent, and small. In relation to social status, children did not rank very high. Yet, in Jesus' real life example of greatness, He uses a child to show what true greatness is. In an argument where the disciples were debating who's the biggest, Jesus says that greatness is seen in who welcomes the smallest. In other words, to be great is to show hospitality to those who can do nothing for you. 1.) Read this quote. "Our homes, imperfect as they are, must be a haven from the chaos outside. They should be a reflection of our eternal home, where troubled souls find peace, weary hearts find rest, hungry bodies find refreshment, lonely pilgrims find communion, and wounded spirits find compassion.” In what ways does this quote challenge/encourage you? 2.) As you think about what it means to show hospitality (be both host and guest), what feelings or thoughts are invoked within you? Why? "True Greatness". When discussing true greatness, Jesus highlights what true greatness is: To be great is to be honest (vs. 33-34). To be great is to be humble (vs. 35). To be great is to show hospitality to those who can do nothing for you. (vs. 36-37) 1.) As you think about "true greatness", which of these tenants of greatness most challenges you? Most encourages you?

In this episode of Working the Floor, we sit down with hospitality heavyweight Martin Kuczmarski, the man behind some of London's most sought-after restaurants: The Dover, Dover Street Counter, and Martino's. Drawing on nearly three decades in hospitality, including 15 years helping build Soho House into a global phenomenon, Martin shares the philosophy that has made his own ventures such runaway successes. From handwritten reservation books and frozen martini glass swaps to triple-layered tablecloths and mouthwash in the bathrooms, every detail is designed with one goal in mind: making guests feel happier when they leave than when they arrived.Martin reflects on why he left Soho House, what inspired him to bring "old-school hospitality" back to modern London, and why he believes the industry has become too focused on trends at the expense of genuine service. He discusses the creation of The Dover, a restaurant built around timeless elegance, simple food done exceptionally well, and an unwavering commitment to hospitality. Along the way, he shares stories about designing chairs through dozens of prototypes, reviving classic dishes like spaghetti meatballs and prawn cocktail, and why instinct—not market research—has guided every major decision in his career.The conversation also explores the future of hospitality, the challenges facing London's restaurant scene, and Martin's views on members' clubs, pricing, staff culture, and what separates great operators from struggling ones. Packed with insight, humour, and a few perfectly made martinis, this episode is a masterclass in creating memorable experiences. Whether you're a restaurateur, hospitality professional, or simply someone who loves great restaurants, Martin's passion for people and service shines through from start to finish.BUY TICKETS TO OUR LIVE SHOW HERE - https://www.eventbrite.com/e/go-to-food-podcast-live-with-chef-adam-byatt-tickets-1992111901323?aff=oddtdtcreatorWatch and Subscribe To Our Youtube Videos Here - https://www.youtube.com/@gotofoodYou can book a virtual demonstration with Quooker to find the right setup for your kitchen and remember, until the end of August, if you use the code GO TO FOOD, you'll get free installation and a free Quooker glassware set. Just head to www.Quooker.co.uk now!Get 2 Months of Blinq For Free - With Code - GOTOBLINQ - https://blinqme.com/Order The Greatest Meat In The Country From HG Walter Here & Have Restaurant Quality Meals From Home - www.hgwalter.com Hosted on Acast. See acast.com/privacy for more information.

In this episode, I review a conversation between Lila Rose and Adam Lane Smith on having a vision for your marriage and the forgotten christian virtue of hospitality as a scriptural command. To access the sources for this episode, visit: https://www.youtube.com/watch?v=96HSQtdIg80To become a subscriber of this podcast, visit:⁠⁠https://anchor.fm/seth-hensley/subscribe⁠

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   This week opens in full TWIH chaos: Zach and Scott are somehow a mile apart in San Antonio and still not together, Ben is on the Connecticut shore debuting smarter-looking glasses, and Edwin is back in Barcelona sweating through a muted AC situation. Then the guys get into the real stories moving hospitality. CoStar and Tourism Economics upgrade 2026 RevPAR forecasts, but the panel is skeptical. Luxury keeps pulling away, select service is stuck below inflation, and Ben argues the real problem is product-market fit: too many boring midscale hotels charging more without giving guests a reason to care. Edwin warns that the rush into luxury could create a wave of copy-paste properties that look expensive but mean nothing. Scott lands the bigger question: are we measuring industry health while ignoring the health of the guest experience? From there, Marriott hits 10,000 properties with the JW Marriott Ranthambore in India — and the milestone becomes a debate about scale, owner trust, Bonvoy economics, and whether loyalty programs are quietly becoming financial institutions. Edwin points to owners pushing for a bigger slice of Marriott's credit-card and loyalty revenue, while Ben argues younger hoteliers may not see the same value in flags that previous generations did. The crew digs into whether AI, better data, and a more independent-minded generation of owners could start cracking the big-brand moat. In What's in Your DMs, Ben is seeing a wave of narrative-driven independent hotel projects, Scott hears from a travel advisor whose clients are bringing AI-generated itineraries for human validation, Edwin is getting flooded by designers looking for work, and Zach admits he built a Claude agent to help find better podcast guests. Finally, Edwin breaks down Amsterdam's tourist-tax fight, where the city is pushing toward a 20% tax by 2030 and hotel leaders are moving from dialogue to lawsuits. The group debates overtourism, whether cities want visitor revenue without visitor relationships, and why Europe is starting to feel materially more expensive for travelers. Spice of the Week closes with World Cup infrastructure chaos in Miami, six-hour stadium commutes, and Ben's Messi doppelgänger moment. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro 06:51 — Story #1: CoStar's Hotel Forecast Reversal 24:00 — Story #2: Marriott Hits 10,000 Hotels 46:50 — What's In Your DMs: AI Travel Planning & Independent Hotel Momentum 1:00:13 — Story #3: Amsterdam's Tourist Tax Revolt 1:11:22 — Spice of the Week   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

In this conversation, Amar Peterman and I get into the slow, local, unglamorous work of becoming neighbors across real difference. We talk about the table as the place where the common good gets built, and why so many of us are far more comfortable playing host than being hosted - flinging our doors open without ever considering who actually walks through them. We get into hospitality as displacement, an accompaniment that refuses to leave, Thomas learning you can't reason your way to resurrection, and an imagination that can see life where everything around us insists there's only division. Here's the challenge: we have to learn to receive before we can ever give, to love people beyond their labels, and to start right where we are, with the one neighbor in front of us.Amar D. Peterman is a constructive theologian working at the intersection of faith and public life. He is the founder of Scholarship for Religion and Society LLC and the former assistant director of civic networks at Interfaith America. Peterman holds an MDiv from Princeton Theological Seminary and is currently a PhD student at the University of Chicago Divinity School. His writing and research have been featured in Sojourners, Christianity Today, The Christian Century,The Fetzer Institute, The Berkley Forum, and more. He also publishes regularly on his Substack, This Common Life.Amar's Book:Becoming NeighborsAmar's Recommendations:Make Your Home in this Luminous DarkGlimmeringsConnect with Joshua: jjohnson@shiftingculturepodcast.comGo to www.shiftingculturepodcast.com to interact and donate. Every donation helps to produce more podcasts for you to enjoy.Follow on Facebook, Instagram, Twitter, Threads, Bluesky or YouTubeSupport the podcast and the ministry that my wife and I do around the world. Just click on the support the show link below Support the show

Japan has one of the lowest average NPS scores in the world, and the reason is cultural: Japanese customers expect more.Daniel Orenes Ferrández, Senior Manager of Customer Experience at Uber, discusses Omotenashi, the Japanese philosophy of anticipating customer needs and apologising sincerely before resolving a problem.Daniel has lived and worked in Japan for over a decade, including five years leading conversational AI initiatives at Rakuten. He explains why the Japanese language has between ten and fifteen ways of saying sorry, why choosing the right level matters as much as solving the issue, and how generative AI prompts can now select an apology tone based on contact type and severity, something fixed NLU responses could never do.The conversation covers Aimai, the Japanese concept of ambiguity used to maintain conversational harmony. Japanese speakers rarely say no directly, and AI systems need specific prompting to catch these signals in sentiment analysis. We also discuss the escalation strategy, digital mascots, integration with the Japanese messaging app Line, and practical guidance for global brands deploying conversational AI in Japan.Show notes
Read Daniel's Substack, Japan CX Insider: https://danielferrandez.substack.com/Follow Daniel on LinkedIn: https://www.linkedin.com/in/danielorenesferrandez/
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Can an AI actually call your investors, sound completely human, and book the meeting — without ever crossing an SEC line? I put it to the test live on this episode, and honestly… she fooled me.   In this Abundance Mindset episode, I role-play a motivated accredited investor and throw every curveball I can at "Kelly," an AI voice agent built inside GoHighLevel for capital raisers and syndicators. Watch how she handles time zones, scheduling, reminders — and what happens the moment I start asking about rates, terms, and returns. (Hint: she does exactly what a compliant assistant should do.) Then we go behind the scenes on how she's built, why she's designed to be likable instead of salesy, and where AI is taking investor relations next.   If you raise capital, run a syndication, or just want to see where AI + real estate is heading, this one will open your eyes.   ⏱️ TIMESTAMPS   00:00 – The AI demo begins (meet "Kelly") 00:50 – Confirming my contact info (she already knows me) 02:00 – I ask about live deals… watch her pivot to a call 02:40 – Booking the meeting + handling time zones 03:30 – Rescheduling, reminders & calendar links 05:30 – The reveal: "Are you a live person?" 06:30 – My honest reaction + behind the scenes 08:00 – How memory + GoHighLevel automations work 09:30 – Why she stays 100% compliant (no rates, terms, or returns) 11:00 – The future: AI that remembers and builds relationships     ----    

Host Alycia Anderson welcomes Meaghan Walls, CEO of the Center for Disability Inclusion and president/CEO of Assistology, to discuss how hospitality and events still leave disabled people out and why the upcoming World Cup in Kansas City makes accessibility and disability inclusion urgent across infrastructure, transportation, hotels, and short-term rentals. They explore shortcomings like limited and segregated accessible seating, inaccessible restrooms, and ticketing systems that create major barriers, and Meaghan shares a venue that renovated after losing CDI's summit due to restroom inaccessibility. Meaghan explains CDI's beyond-compliance approach, covering AV, counters, wayfinding, information and communication access, and operational practices, and cites disability travel and entertainment spending. She describes the DineAble white paper research on restaurant experiences and dignity, then connects inclusion to hiring by challenging exclusionary job descriptions. They close by promoting the hybrid CDI Disability Inclusion Summit on September 24 and Meaghan's guiding question: “Who does this not work for?” Big Ideas for Better Welcome 

In this episode, hosts David Millili and Steve Carran sit down with Eric Ettlin, Senior Vice President of Brand, Marketing, and Digital at Aimbridge Hospitality, one of the largest hotel management companies in the world.Eric shares his journey from early digital marketing roles in finance to leading global brand and digital strategy across hundreds of hotels. He discusses what it takes to scale marketing across complex, multi-brand hotel portfolios and how third-party management differs from traditional brand-side hospitality roles.The conversation dives deep into the evolving hospitality landscape, including how Aimbridge balances brand standards, owner expectations, and guest experience. Eric also breaks down the creation of Second Wave, Aimbridge's in-house marketing powerhouse, and how it enables faster, more agile marketing execution across its portfolio.In this episode, you'll discover: How Eric transitioned from finance and e-commerce into hospitality leadership  What it takes to scale marketing across 1,000+ hotels and multiple global brands  Why third-party hotel management creates unique marketing challenges and opportunities  How Aimbridge's “Second Wave” team is redefining in-house hospitality marketing  The rise of AI in travel planning and how it's changing SEO into GEO Watch the FULL EPISODE on YouTube: https://youtu.be/i_MR_lr1OVk Links:Eric on LinkedIn: https://www.linkedin.com/in/ericettlinAimbridge Hospitality: https://www.aimbridgehospitality.com/For full show notes head to: https://themodernhotelier.com/episode/287Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Jenn delves into the importance of brotherly love in the Christian community. This concept is often misunderstood, and many Christians struggle to show love to others, especially when faced with difficult situations or hurtful experiences. There are 8 different ways every Christian should illustrate brotherly love: Hospitality to Christian strangers Standing for the mistreated Christians Remembering the Christians in prison Being content with what we have Letting go of anxiety Refusing to love money Honoring marriage Honoring the marriage bed Jenn encourages listeners to reflect on their own relationships and consider how they can show brotherly love to those around them, whether it's through a simple act of kindness or a more significant gesture. God's love is a model for our own love, and that we should strive to be like Him in our relationships with others. If you're looking for a reminder of the importance of love and kindness in your relationships, this episode is a great place to start. Join Jenn as she explores the ways in which we can cultivate brotherly love and build stronger, more meaningful connections with those around us. Related Episodes: 1 Corinthians 7:1-11 - The Christian Perspective of Sex and Marriage - With Special Guest Garett 1 Corinthians 13:7-13 - Love Covers Sin 2 Timothy 3:1-9 - A Warning for All Christian Women Hey! Look at this other P40 content! YouTube - https://www.youtube.com/watch?v=Hnh-aqfg8rw Ko-Fi - https://ko-fi.com/p40ministries Website - https://www.p40ministries.com Facebook - https://www.facebook.com/p40ministries Contact - jenn@p40ministries.com Rumble - https://rumble.com/c/c-6493869 Books - https://www.amazon.com/Jenn-Kokal/e/B095JCRNHY/ref=aufs_dp_fta_dsk Merch - https://www.p40ministries.com/shop YouVersion - https://www.bible.com/reading-plans/38267-out-of-the-mire-trusting-god-in-the-middle Check out LifeAudio for other faith-based podcasts on parenting, studying Scripture, and more:www.lifeaudio.com Become a Coffee-Tier member to gain access to The Bible Explained on Fridays: https://ko-fi.com/p40ministries Support babies and get quality coffee with Seven Weeks Coffee https://sevenweekscoffee.com/?ref=P40 Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.

Martin Soler shares one of the most common challenges in hospitality: seeing the industry only through your own perspective. Drawing on his experience as a hotel operator, technology leader, and advisor, Martin explains why great ideas often fail when we don't fully understand other viewpoints. He shares practical ways to adopt different viewpoints, make better decisions, and evaluate opportunities more effectively. Hospitality leaders will come away with a simple framework to avoid blind spots and view industry challenges from a broader perspective. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Personalization is one of hospitality's most important goals, but is it really a technology problem? In this episode, hospitality advisor and former hotel general manager Martin Soler explains why guest preferences are far more contextual and dynamic than many systems assume. Drawing on examples from both hospitality and everyday consumer technology, Martin explores the limits of hyper-personalization and why the most memorable guest experiences often come from observation, empathy, and human judgment. Hospitality leaders will gain a practical perspective on balancing data, technology, and the art of service. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What Americans consider ordinary and routine can seem surprisingly fascinating to international visitors. Everyday conveniences we often take for granted—such as ice makers and sprawling supermarkets—can be eye-opening for many travelers. World Cup visitors are going viral for their takes on ordinary American life, and Dan shared some of their favorite discoveries as he talked with Dr. Rachel Fu, Professor of Tourism, Hospitality, and Event Management at the University of Florida.See omnystudio.com/listener for privacy information.

What does it really take to build a local business in downtown Colorado Springs right now?In this roundtable episode of the Colorado Business Podcast, Clay Ross of Yobel and The Look Up Gallery joins David “Nova” Nowakowski of The Brit Pub and NovaMeets for a real conversation about resilience, risk, community, and the changing landscape of downtown business.Clay shares the story of rebuilding after the fire, searching through 23 possible spaces, and creating a home for artists, ethical fashion, drinks, galleries, and First Friday community.Nova opens up about leaving morning television, stepping into hospitality, helping build The Brit Pub, bringing football culture to downtown Colorado Springs, and learning just how hard the restaurant and pub business really is.This episode goes deeper than business updates. It is a conversation about what downtown needs, why local businesses need support, how community spaces are built, and why the future of Colorado Springs depends on people actually showing up.If you care about Colorado Springs, downtown business, local art, hospitality, entrepreneurship, or the future of the city, this episode is worth watching.Chapters:00:00 Welcome to the Roundtable02:00 Clay Ross on Rebuilding Yobel and The Look Up Gallery06:22 Resilience After the Fire09:56 Working with Your Spouse in Business11:07 First Fridays and Building an Art Community13:07 David “Nova” Nowakowski and The Brit Pub Story21:26 The Reality of the Hospitality Industry27:45 What a Weekend at The Brit Pub Looks Like30:33 Football, Regulars, and Building Community38:05 First Friday at The Look Up Gallery47:37 What Downtown Colorado Springs Needs Next58:52 Why People Need to Show Up Locally01:11:25 Supporting Independent Businesses Downtown01:19:11 Nova's New TV Show Inside The PubFeatured Guests:Clay RossYobelThe Look Up GalleryDavid “Nova” NowakowskiThe Brit PubNovaMeets

Ryman Hospitality Properties, Inc. (RHP) - Colin Reed, Executive Chairman, Mark Fioravanti, President & CEO, present at the Gabelli 18th Annual Sports & Media Symposium held on June 4th, 2026. Moderated by Justin McAuliffe, Research Analyst at Gabelli. To learn more about Gabelli Funds' fundamental, research-driven approach to investing, visit https://m.gabelli.com/gtv_cu or email invest@gabelli.com. Connect with Gabelli Funds: • LinkedIn - https://www.linkedin.com/company/investgabelli/ • X - https://x.com/InvestGabelli • Instagram - https://www.instagram.com/investgabelli/ • Facebook - https://www.facebook.com/InvestGabelli http://www.Gabelli.com Invest with Us 1-800-GABELLI (800-422-3554)

This Episode is Sponsored by Lodgify If you have been thinking about building your own direct booking channel and reducing your reliance on the OTAs, Lodgify is worth a serious look. It brings your booking website, channel management, guest messaging, and unified inbox into one place. VRS listeners can get 20% off yearly and bi-yearly plans with code VRS-20, valid through to the end of June. Visit Lodgify and use code VRS-20 to get started.  > Click here to visit Lodgify.com  ________________________________________________________________________________________________________________________________________ Heather has just returned from a week in the UK - visiting family, catching up with old friends, and speaking at the Scale AI Summit in Brighton. In this solo reflection episode, she weaves together two very different vacation rental experiences, a hospitality revelation on a delayed Virgin Atlantic flight, and the core teaching from her conference session to land on a single, unifying idea: purpose comes before polish, and foundation comes before execution. The episode moves from a functional but story-free farm conversion cottage, to a 300-year-old Hastings cottage that felt like it had been created specifically for her friends, to a conference room full of STR operators at every stage of their AI journey. The thread connecting all of it: knowing who you are, who you serve, and what you stand for before you pick up a single tool - whether that tool is a £200 kettle, a booking platform, or an AI assistant. Heather also walks through the core framework from her "Building Your AI Business Brain" session, giving listeners a practical, actionable foundation they can start building this week. Key Takeaways A pilot who told his delayed passengers "I am the host of this flight and you are my guests" changed the atmosphere of an entire departure lounge with one sentence. Purpose, clearly stated, changes everything. The difference between the two cottages wasn't price or quality - it was whether the owner knew exactly who they were creating the experience for. One was built for a specific person; the other was built for anyone passing through. Before you touch a single AI tool, you need five foundational pieces in place: your vision, your mission and values, your business profile (including avatars, brand voice, and workflows). Without these, AI will produce generic output for a generic audience. The fastest way to capture your brand voice isn't to write it - it's to talk it through using voice-to-text. Most people think out loud more naturally than they write, and the result is closer to your real voice. At the Scale AI Summit, fewer than half the room had a documented client or owner avatar - which means their AI has no idea who it's writing for. If it's not documented, it doesn't exist as far as your AI is concerned. Strategy before execution, every time. Paul Anderson's RAF officer training insight maps directly to AI adoption: the operators who slow down to build a foundation first are the ones who get useful, consistent results. ________________________________________________________________________________________________________________________________________

Elizabeth welcomes Jake Cohen, New York Times bestselling cookbook author, recipe developer, and one of the most joyful voices in food today. Jake's culinary journey began with a love of hospitality that led him from the Culinary Institute of America to restaurant kitchens, food media, and eventually to his bestselling cookbooks Jew-ish, I Could Nosh, and his new book, Dinner Party Animal. In this conversation, Jake and Elizabeth talk about his favorite New York food spots, the lessons he learned working in professional kitchens, and the career pivots that helped him move from restaurants to food media to becoming a celebrated cookbook author. Jake shares how he thinks about ambition, creativity, manifestation, and taking time to recharge after three major book projects. He also opens up about his approach to hosting, why dinner parties do not need to feel stressful, and how food can become the conduit for connection, presence, and joy. Episodes Here  Say Hi To Elizabeth and Purely Elizabeth:  Website | Instagram Jake Cohen: IG | Dinner Party Animal  I Could Nosh | JEW-ISH Mentioned:  Chirping Chicken  ABC Kitchen Hani's Bakery  Salad Freak  Tokin' Chews 

What can food teach us about culture, connection, and living a meaningful life? Recorded inside Baldi Restaurant at the Waldorf Astoria Beverly Hills, this episode of Travel With Meaning features acclaimed chef and restaurateur Edoardo Baldi. Born in Seravezza and raised in Forte dei Marmi on the Tuscan coast, Chef Edo's earliest memories are rooted in family, food, and community. From trips to the local market with his mother to learning recipes from his mother and grandmothers, those formative experiences shaped not only his love of cooking but also his understanding that food is one of the most powerful ways we connect with others. At the age of ten, his family moved to Los Angeles, bringing with them the traditions, flavors, and hospitality of Italy. Today, Chef Edo is known for creating authentic Italian dining experiences that celebrate simplicity, seasonality, and the joy of gathering around a table. In this conversation, we explore his journey from Tuscany to Los Angeles, the influence of family on his career, the importance of preserving cultural traditions, and why hospitality is ultimately an act of generosity and love. We also discuss travel, identity, and how the places we come from continue to shape who we become. Topics discussed include: • Growing up in Tuscany and moving to Los Angeles • Family traditions and Italian culture • The connection between food and community • Hospitality as a way of life • Simplicity and authenticity in Italian cuisine • Travel, heritage, and personal identity Whether you're passionate about food, travel, culture, or meaningful conversations, this episode is a reminder that some of life's greatest connections are made around a shared meal. Enjoy my conversation with Chef Edoardo Baldi.

Are restaurant hospitality standards quietly killing your bottom line? There is a real financial and emotional cost of running a hospitality-first restaurant. Hospitality and profitability must find a balance to keep great restaurants alive.Subscribe for new episodes every week and share this with anyone in the food and beverage industry.Follow Me On Social Media:Instagramhttps://www.instagram.com/themodernwaiterpodcast/TikTokhttps://www.tiktok.com/@themodernwaiterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Dan and Linda Jarms share how their faith, backgrounds, and marriage have shaped a life of intentional hospitality, from welcoming strangers and missionaries to cultivating unity in a growing church. They explore the biblical foundations of hospitality: God's welcome of us in Christ, the role of elders, and the difference between entertaining and true Christ-centered care, while offering practical ideas for practicing hospitality in busy seasons and small spaces. Linda also shares her go-to low-stress pesto pasta recipe as an example of simplifying meals to better focus on people.

"Lighting design is an editing tool. Emphasize, de-emphasize, reveal, conceal."

Live from HITEC in San Antonio, the Steve Turk and Sarah Dandashy recap the inaugural Hospitality Creator Summit, created by Anna Blue and Anthony Melchiorri, which drew 200+ attendees for a full day of networking and creator-focused education. Sara shares first impressions of the high-energy event, meeting online peers in person, and the supportive, low-ego atmosphere. A panel on “behind the brand deal” featured Margaritaville and My Place Hotels discussing how brands choose creators, partnership paths from in-kind to paid, and the challenge of tracking bookings driven by content, including working with small-audience creators for fit and aesthetic. They note sessions on newsletters and podcasting milestones, HITEC's creator booth with interview and green-screen setups, and floor trends like better booth experiences, fewer AI buzzwords but more specific integrations, data consolidation, and room automation savings, plus a push for brands to create personality-driven, value-first content.A big shout out to our sponsor Lodgify! Starting June 17th to June 30th, use promo code THM60 for 60% off00:00 Live From HITEC00:21 Sponsor Shoutout - Lodgify 00:58 Creator Summit Recap02:55 Brand Deals Panel05:09 Creator Growth Tips05:50 Meet Tyler Behind Scenes06:37 Content Booth Setup07:31 HITEC Floor Highlights08:27 Tech Trends And AI09:57 Venue Vibes San Antonio10:16 Creators Take Over10:57 Booth Snacks and Vibes11:24 Why Brands Need Content12:55 Make Value Not Ads14:19 One Post Big Impact16:05 HCS First Day Energy17:54 After Party and Wrap

Here's to finding the community and connection your soul craves (and God created you for!) in a world that is tempting us to disconnect. My friend, Ashlee Gadd, wrote a new book alongside a handful of other authors that blends beautiful encouragement, essays, recipes, and tips from a gospel-centered approach to community and friendship. It's raw, it's honest, and it's life-giving. We're diving into what friendship looks like in busy seasons, how to stay consistent, the freedom to host without pressure of perfection, and leaning in when the world tells us to lean away from one another. With faith at the cornerstone, this episode is refreshing and like a whisper of rest. You're in good company, friend. ⁠⁠⁠⁠⁠⁠⁠⁠Watch Truth Talks with Tara on YouTube here⁠⁠⁠⁠⁠⁠⁠⁠! CONNECT WITH TARA ON SOCIAL MEDIA: ⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/misstarasun⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/truthtalkswithtara⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠https://www.tarasunministries.com⁠⁠⁠⁠⁠⁠⁠ CONTACT: podcast@tarasunministries.com SPEAKING INQUIRIES: contact@tarasunministries.com ADVERTISE ON THE SHOW: To inquire about host-read ads or to become the show's next sponsor, please send an email to podcast@tarasunministries.com. DISCLAIMERS: This podcast may contain affiliate links, sponsorships, or products I've received for free. Please know that I always try to operate in integrity and only share products I know you'll love (and I genuinely love). If you decide to purchase through my links, thank you so much for your support! The perspectives shared in each episode belong solely to the individual contributors and don't necessarily represent the views of the podcast host, production team, or the owner of this intellectual property. This podcast is not intended to provide legal advice, and we encourage listeners to consult qualified professionals regarding their brand, business, or other matters. This disclosure is made in accordance with the Federal Trade Commission's guidelines under 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.” Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Masters in Travel, Brianna sits down with Olivia Tambosso, a luxury travel advisor whose career began on the inside of one of the world's most respected luxury hotel brands: Aman. After years in guest-facing operational roles in Morocco, Thailand, and Japan, Olivia brings a rare perspective to the travel advisor side of the industry. Together, Brianna and Olivia explore what true luxury looks like behind the scenes, from anticipating client needs to understanding the operational realities that shape a hotel stay. Olivia shares how her time at Aman taught her to communicate more clearly, advocate more thoughtfully, and view hotels as collaborative partners rather than simple suppliers. This conversation is a reminder that luxury travel is not just about beautiful rooms or impressive amenities. It is about care, nuance, relationships, and the small details that make clients feel deeply seen.

What role do uniforms really play in shaping a hotel's brand experience, and why are they often overlooked despite being one of the first things guests notice?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran are joined by Mia Liu, Creative Director of Drape & Stitch, a fashion-forward uniform brand redefining what hospitality teams wear and why it matters.Mia shares her journey from growing up in China with a passion for fashion and design, to building an international career across design, production, sourcing, and marketing. With deep experience across the fashion and activewear industries, she eventually founded Drape & Stitch in 2022 to bring a more modern, functional, and brand-aligned approach to hospitality uniforms.The conversation explores how uniforms are often overlooked in hospitality despite being one of the first visual touchpoints for guests. Mia breaks down why hotels should treat uniforms as part of the overall brand experience—not just an operational necessity—and how comfort, durability, and storytelling all play a critical role in shaping guest perception.The episode continues with deeper industry questions, including:  The most common mistakes hotels make when selecting uniform vendors  Why luxury hospitality is moving away from generic uniform programs  How design details can reflect a hotel's architecture, history, and identity  Real examples of custom uniform storytelling from luxury properties like Fairmont Washington, DC and Waldorf Astoria  Why comfort and functionality are just as important as aesthetics in modern uniform design From fabric innovation to brand storytelling, this episode reveals how uniforms are becoming a strategic part of hospitality experience design—and why the future of hotel branding may start with what your team wears.Watch the FULL EPISODE on YouTube: https://youtu.be/_YHLxYzRvWc This episode is Sponsored by Drape & Stitch: https://drapeandstitch.com/ Links:Mia on LinkedIn: https://www.linkedin.com/in/mia-l-b07ab326/ Drape and Stitch: https://drapeandstitch.com/For full show notes head to: https://themodernhotelier.com/episode/286Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Reach Out: Please include your email and I will get back to you. Thanks!emersonk78@me.comExcel Still More Journal - AmazonNew GENESIS Daily Bible Devotional!Daily Bible Devotional Series - AmazonTitle Sponsor: Tyler Cain, Senior Loan Officer, Statewide MortgageWebsites: https://statewidemortgage.com/https://tylercain.floify.com/Phone: 813-380-8487Check out the book Unreasonable Hospitality1. Hospitality is Bigger than Entertaining -- it's about the people!2. Jesus Practiced Unreasonable Hospitality - go and do likewise!3. People Remember How You Make Them Feel - "do unto others..."-- A Quick Guide For The Week --- Notice Someone- Do One Unnecessary Kindness- Create One Memorable Moment This Week

2 Kings 4:8-18

European tourists discovering “real America” ahead of the FIFA World Cup 2026—reacting to Waffle House, Buc-ee’s, Walmart, and Southern food culture. From funny food reactions to small-town hospitality, visitors say they’re stunned by everyday American life and kindness across the South.See omnystudio.com/listener for privacy information.

I talked with Harry Javer, Founder and Producer of The Lodging Conference, and Dr. Producer Suzanne Bagnera about why this event keeps pulling people back year after year. I've been going for about 25 years. Suzanne's coming for the first time. That gave us two very different ways into the same conversation. The Lodging Conference brings the industry conversations people need right now: finance, construction, development, AI, adaptive reuse, conversions, residential hotels, and the dealmaking that shapes what comes next. I'll also be back on the main stage hosting one of the general session panels, so I wanted to hear directly from Harry about what's shaping this year's event. But the event also has the thing most conferences can't manufacture: people actually relax. The lazy river race helps. The duck race definitely helps. So do the morning activities, the evening events, and the way the property takeover keeps people running into each other all week. That's what makes the conversations different. People still talk deals, capital, brands, development, and strategy. They just do it in an environment where everyone feels a little more human. Harry also shared what first-timers should know, why the event keeps selling out, and why registering before June 30 matters. And yes, I fully intend to defend my title as king of the lazy river race. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

C&R have fun celebrating World Cup eve! They look at what World Cup visitors are saying/wanting during their time in America. From Taco Bell to the Grand Canyon, the show takes calls from all over the country on the fun topic! Plus, The Captain scores two goals for Carolina!See omnystudio.com/listener for privacy information.