Podcasts about Hospitality

The Airbnb gold rush is over—and boutique hotels are taking over.In this episode, Rich sits down with Michael Zuber (One Rental at a Time) to talk about the next big wave in real estate: boutique hotels. From regulations killing short-term rentals to 40 million baby boomers retiring and selling off mom-and-pop motels, Rich breaks down why this moment mirrors Airbnb's early days—and how investors can capitalize on it.They cover:Why Airbnb supply is shrinking while hotel demand is boomingHow retiring boomers are creating a once-in-a-generation buying windowThe 3 rules for buying boutique hotels in any market cycleHow AI and design are redefining what “hospitality” looks likeThe exact steps to transition from short-term rentals to boutique hotelsIf you've been thinking about scaling beyond Airbnb or getting into hospitality, this episode gives you the full blueprint for what's next.Let's get into it.Connect with Michael on Instagram: @onerentalatatimeJoin our investor waitlist and stay in the know about our next investor opportunity with Somers Capital: www.somerscapital.com/invest. Want to join our Boutique Hotel Mastermind Community? Book a free strategy call with our team: www.hotelinvesting.com. If you're committed to scaling your personal brand and achieving 7-figure success, it's time to level up with the 7 Figure Creator Mastermind Community. Book your exclusive intro call today at www.the7figurecreator.com and gain access to the strategies that will accelerate your growth.

Sometimes I just get an hankering. Ya know, a chance to try and tell it like it is. There is no óne-size" fits all solution to what is happening in our trade. And there still are many successes in the trade...more to come on that front. Wine is too important to the existance of man to address the ills of the trade with thinking marketing and packaging solutions will solve the problems. Certainly, the trade can make some contemporary adjustments to those issues, but those are not the core issues. They can't be, wine is a conduit for the human soul to the soil; deep rooted (pun intended) in our human history. My solo chat in this episode of Wine Talks covers a smorgasbord of wine world goings-on, from L.A. distributor drama to the secret sauce behind great wine service. I tell some spicy takes on wine industry passion, poke fun at “credentials” (let's just say WSET 1 is not exactly rocket science), and reminisces about both snobby and soulful wine moments—because hey, sometimes decanting at home is just as much about the class as the glass. Ialso spin off on stories about meeting the Pope (fingers crossed for that podcast collab!) and a forthcoming series, Song of America, which promises inspiring immigrant tales—because let's face it, who didn't dream of inventing the bendy straw? The thread running through it all is passion—whether you're pouring Pinot or running a carpet empire on Santa Monica Blvd, it's caring deeply that truly makes life (and wine) taste better. And don't worry, Ikeep ranting about all the things that make me crazy in the wine world, so stay tuned and pour yourself a glass for the ride!   #wineindustry #winepassion #RNDCCollapse #winesales #wineeducation #WSET #wineservice #restaurantwinesales #NapaValley #properwineservice #hospitality #immigrantstories #SongOfAmerica #Armenianwinemakers #VaticanWine #wineculture #winestorytelling #celebritywines #farmtotable #wineexperiences

Today we're welcoming Rick and Lindsay from the south coast of the UK, who created Looking Glass Lodge—a stunning example of how cabin culture translates across different countries and landscapes. What makes their story particularly compelling is that they didn't set out to become cabin hosts at all. When Rick's father retired from managing a nature reserve, Rick and Lindsay inherited a piece of woodland that had been lovingly cultivated over thirty years, and they faced a choice: how do you maintain and preserve this special place while also sharing it with others? Their solution was to create a cabin so thoughtfully designed that it feels like a natural extension of the forest itself. Working with architect Michael Kendrick, they spent two and a half years designing a structure that sits at just the right angle in a natural clearing, maximizing the connection between indoor and outdoor spaces without disrupting the ecosystem his parents had spent decades nurturing. What struck me most about their approach is how they've flipped the typical cabin business model. Rather than extracting profit from the land, all income from Looking Glass Lodge goes directly back into maintaining the woodland and nature preserve. They're essentially using hospitality as a conservation tool, giving people the opportunity to experience this special place while ensuring it remains protected for future generations. We'll explore their philosophy of "selling nothing"—how they've intentionally avoided adding hot tubs, barbecues, and other typical cabin amenities because they discovered their guests just want to disconnect completely. We'll dive into their design philosophy, from sourcing unique Scandinavian furniture to the biophilic design principles that help guests feel truly immersed in nature, and why they believe maintaining a seamless connection between cabin and woodland is what makes a cabin truly special. Whether you're interested in sustainable cabin business models, designing with minimal environmental impact, or just want to hear about a place where doing absolutely nothing is the main attraction, this conversation offers a different perspective on what cabin culture can be.Instagram: @lookingglasslodge                                                                                                        Cozy Rock Contact InfoInstagram: @cozyrockcabinCozy Rock Cabin: https://staycozycabin.holidayfuture.com/listings/311027Cozy Camp Sebec: https://staycozycabin.holidayfuture.com/listings/311051Cozy Rock Website: http://www.staycozycabin.comYouTube Channel: https://www.youtube.com/channel/UC_FgMwAgvORd1IwlH1nlC9g

As Fr. Mark-Mary mentioned, the friars will be taking a meaningful break to embrace the rest and the joy of the Jubilee Year. While they are away, please enjoy listening (or re-listening) to this previously released episode, and join us in continuing to pray for Fr. Mark-Mary, Fr. Innocent, Fr. Angelus, and Fr. PT as they follow God's will and heed the call of the Jubilee. The Poco a Poco podcast happens because of many generous donors, including recurring monthly donations of any amount. Thinking about helping out? You can give at https://spiritjuice.org/supportpoco. Thank you! --- Do you wonder about Mary's firsthand memory or experience of God?  We can relive Mary's memory and experience of God through the rosary. Rosary is like experiencing God with Mary—in her heart, her hospitality. Mary is the most perfect Christian, the most perfect woman who's all about Jesus, and in this month of the Rosary, we are invited to take time and be with Her more and be able to love Jesus a lot more through her. In this episode, we're gonna dive deep and talk about the Rosary, Mary, and Marian Devotion, and how we can open ourselves up to receive the hospitality of Mary.

Leading a new company doesn't start with a strategy—it starts with trust. At The Lodging Conference, I spoke with Ben Perelmuter, President & CEO of Remington Hospitality, about how he's shaping the company's culture, building his leadership team, and staying focused on what matters most: property performance. Here's what stood out:

Fran Harding was a stay-at-home mother of eight children when her pharmacist husband came home one night with the news that the family were moving to Charleville in Western Queensland to run a pub.Gordan had spontaneously leased a pub, and Fran was to be its new publican.So, with their kids in tow (including a little baby), they set off.Fran set up her sewing machine behind the bar and did her best to work out how to pull beers, understand what the locals were saying and keep tabs on her brood.Then Fran's husband fell in love with the pub across the street – the once grand hotel, The Corones.The Harding family moved in, learning about its history as ‘The Taj Mahal of the Warrego' and doing their best to return the pub to its former glory.Fran has published two books about her life and about the Corones Hotel, called The Accidental Australians and The Accidental Publican.This episode of Conversations was produced by Meggie Morris. Executive Producer is Nicola Harrison.It explores Australian history, stories, outback, the bush, Queensland, Quilpie, Migration, Great Australians, 1990 flood, recovering after natural disasters, social history, outback characters, hospitality, running a business, big families, motherhood, historic hotels, writing, books, memoir, Greek-Australians, small town Australia, working mothers, how to run a pub, renovating historic buildings, Harry Corones, Kythira, Poppa, Greece, Mediterranean Islands, Greek Orthodox, Greek diaspora, Australian pioneers.To binge even more great episodes of the Conversations podcast with Richard Fidler and Sarah Kanowski go the ABC listen app (Australia) or wherever you get your podcasts. There you'll find hundreds of the best thought-provoking interviews with authors, writers, artists, politicians, psychologists, musicians, and celebrities.

What happens when luxury design meets the wild?Award-winning designer, Graeme Labe, Managing Partner and Chief Design Officer at Luxury Frontiers, shares how he's redefining hospitality by crafting experiences that connect people deeply to nature, while championing sustainability and community. Graeme shares his journey from traditional hospitality design to founding Luxury Frontiers, which focuses on creating unique, luxurious experiences in remote locations. The conversation covers topics such as the importance of experiential hospitality, the challenges of working in remote environments, and the role of sustainability and community engagement in their projects. Graeme also discusses the innovation culture within his team, their participation in the Radical Innovation Award, and the significance of site-specific design.Takeaways: Focus on creating unique, immersive experiences that connect guests to their environment, rather than just providing traditional luxury.Design experiences that gently push guests out of their comfort zones, allowing them to grow while still feeling safe and cared for.Integrate sustainability into every aspect of your projects: from site selection and building materials to community engagement and ongoing operations.Foster a culture of innovation within your team. Set up internal labs or competitions to encourage experimentation with new materials and ideas.Use natural materials and let the surrounding environment take center stage in your designs. Break down barriers between indoors and outdoors to enhance biophilic experiences.Thoughtfully integrate technology to improve comfort and accessibility, but also create opportunities for guests to disconnect and fully immerse themselves in the experience.Treat logistical, regulatory, and environmental constraints as opportunities to innovate and improve your designs.Quote of the Show:“ It's those moments that take you out of your comfort zone, when you're truly immersed in a place, that change your life. That's the kind of experience we try to design for.” - Graeme LabeLinks:LinkedIn: https://www.linkedin.com/in/graeme-labe-a0332b19/ Website: https://www.luxury-frontiers.com/ Instagram: https://www.instagram.com/luxury_frontiers/ Shout Outs:1:16 - Radical Innovation https://www.radicalinnovation.io/ 1:53 - AHEAD Awards https://www.aheadawards.com/ 5:26 - The Lion King https://en.wikipedia.org/wiki/The_Lion_King 7:08 - Orient Express Hotels https://www.orient-express.com/hotels 9:47 - Volkswagen https://www.vw.com/en.html 9:48 - Coleman https://www.coleman.com/ 22:16 - Luca Franco https://www.linkedin.com/in/luca-franco-5507b311/ 28:18 - Blue Sky Award https://www.blueskyawards.com/en/ 30:41 - Anomien Smith https://www.linkedin.com/in/anomien-smith-73917715/ 35:02 - The Crown https://en.wikipedia.org/wiki/The_Crown_(TV_series) 35:05 - King George https://en.wikipedia.org/wiki/George_III 35:09 - Queen Elizabeth https://en.wikipedia.org/wiki/Elizabeth_II 41:34 - Hirsch Bedner https://hba.com/ 41:45 - Michael Bedner https://hba.com/legacy/ 50:59 - Six Senses https://www.sixsenses.com/en/ 51:04 - Ritz Carlton https://www.ritzcarlton.com/ 51:06 - Marriott https://www.marriott.com/default.mi 51:07 - Four Seasons https://www.fourseasons.com/ 

Jenn Saesue and Chat Suansilphong of 55 Hospitality share how they redefined Thai food in NYC with Fish Cheeks, launched Bangkok Supper Club, and are now opening Bub's Bakery. Hear their insights on spotting market gaps, partnering with talented chefs, embracing customer feedback, and building trust within their team. Discover real-world lessons on growing restaurant brands and staying innovative while expanding. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.We dive into:Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiencesHow mobile technology and personalization are transforming hospitalityWhy technology should be part of hotel design conversations from day oneRobert's insights highlight not only where hospitality tech is today, but also where it's headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHroThis episode is sponsored by WorldVue — https://www.worldvue.com/Links:Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/ WorldVue: https://www.worldvue.com/For full show notes head to: https://themodernhotelier.com/episode/218Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this week’s First $1,000 segment, hear how a certified interpreter turned empty hotel conference rooms into a training ground for quick, practical American Sign Language (ASL). Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week. Show notes: SideHustleSchool.com Email: team@sidehustleschool.com Be on the show: SideHustleSchool.com/questions Connect on Instagram: @193countries Visit Chris's main site: ChrisGuillebeau.com Read A Year of Mental Health: yearofmentalhealth.com If you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes.

Stories shape the way we see the world, connect with others, and find hope in the midst of hardship. In this episode, I had the privilege to interview one of my favorite living authors Daniel Nayeri, whose books Everything Sad is Untrue and The Many Assassinations of Samir the Seller of Dreams have captivated readers with their honesty, humor, and heart. From his childhood in Iran and experiences as a refugee to his reflections on truth, memory, and hospitality in storytelling, Daniel shares how stories help us love our neighbors, cultivate empathy, and face suffering with hope.Find show notes and full transcript here: https://www.humilityanddoxology.com/daniel-nayeri-truth-story-hospitality-hope/Thank you to Podcast Season Sponsor Berean Builders. Click here for homeschool science your kids will love: ⁠https://bereanbuilders.com/ecomm/While you're here, would you take a minute to leave a rating and review in your podcast app? Send me a screenshot of your review and I'll send you a $15 gift certificate to my shop! Just email me your review screenshot at Amy@HumilityandDoxology.comJoin Made2Homeschool for exclusive content and community: HumilityandDoxology.com/M2H ⁠⁠⁠⁠⁠⁠https://www.made2homeschool.com/a/2147529243/KNcPGL3t⁠⁠⁠⁠⁠⁠Getting Started With Shakespeare Guide: https://www.humilityanddoxology.com/exploring-shakespeare-children/FREE Homeschool Planner Calendar: https://www.humilityanddoxology.com/free-homeschool-planner-calendar/FREE Homeschool Planning Guide: https://www.humilityanddoxology.com/homeschool-planning-guide/Year of Memory Work: https://humilityanddoxology.com/year-of-memory-workFollow Humility and Doxology Online:Blog ⁠⁠⁠⁠⁠⁠⁠⁠https://www.humilityanddoxology.com/⁠⁠⁠⁠⁠⁠⁠⁠Facebook ⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/HumilityAndDoxology⁠⁠⁠⁠⁠⁠⁠⁠Instagram ⁠⁠⁠⁠⁠⁠⁠⁠http://instagram.com/humilityanddoxology⁠⁠⁠⁠⁠⁠⁠⁠YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠YouTube.com/humilityanddoxology⁠⁠⁠⁠⁠⁠⁠⁠Amy's Favorites: ⁠⁠⁠https://humilityanddoxology.com/favorites⁠⁠⁠This podcast and description contains affiliate links.

Adam, Joanna, and Zach respond to a listener question about a recent, unsatisfying visit to a well-regarded Napa Valley winery. Are some of the more established wineries in the valley failing to provide the kind of hospitality guests expect? Are newer brands more responsive to the current landscape? How can wineries justify high-priced tastings to a clientele that perhaps wants a different experience than in the past? Please remember to subscribe to, rate, and review VinePair on Apple Podcasts, Spotify, or wherever you get your episodes, and send any questions, comments, critiques, or suggestions to podcast@vinepair.com. Thanks for listening, and be well.Zach is drinking: Jean-Charles Fornerot "Murgers des Dents de Chien" Saint-Aubin 1er Cru White BurgundyJoanna is drinking: Domaine Sylvain Pataille AligoteInstagram: @adamteeter, @jcsciarrino, @zgeballe, @vinepair Hosted on Acast. See acast.com/privacy for more information.

In this conversation, Brian Steiner discusses his journey in scaling short-term rental businesses, particularly focusing on tiny homes. He shares insights on the challenges and strategies involved in building a successful rental business, the importance of team building, and the unique design elements that enhance guest experiences. Brian also outlines future expansion plans and innovations in the hospitality sector.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

David Mannion, founder of Haven Growth Advisors, brings over 23 years of real estate experience ranging from institutional investing to private development. On this episode, he discusses how his firm provides much-needed liquidity to sponsors, developers, and investors at a time when capital is difficult to access. Based in Phoenix but with national relationships, David and his partners not only lend but also co-invest in projects, bridging financing gaps and fueling growth in markets with strong job and population growth. His projects span boutique hospitality, infill multifamily, mixed-use developments, and even a private airplane hangar. Above all, David emphasizes the power of relationships, adaptability, and technology—especially AI—in scaling a real estate business."   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Step into Episode 181 of On the Delo as David DeLorenzo sits down with Charles Jr. (“Chuck D”) —an East Valley native behind Aftermath, Born & Bred, and the forthcoming Rosewood in downtown Gilbert—to talk craft, community, and why he wants people dressing up for dinner again.From first shifts at Tony Roma's to 15 years fast-tracking at Zinc with mentor Terry, Charles breaks down the real levers: concept, lighting, music, and a female-friendly vibe that draws everyone. The two get real on safer nightlife and DUIs, scaling pains from a 1,300→3,800 sq ft buildout, and what's next—an aggressive late-night push in Chandler.Chapter Guide (Timestamps): (0:15 – 1:02) Opening & Episode 181; welcome Charles.(1:03 – 2:23) Junior & nicknames (“Chuck D” plates; Delo's “Italian Stallion”). (2:26 – 3:01) Origin story—5th-gen AZ; Mesa/Chandler/Gilbert roots. (6:52 – 8:27) First jobs: Tony Roma's → Outback lessons. (11:41 – 13:29) Zinc years & discovering hospitality as craft. (18:00 – 20:07) Launching Aftermath in Uptown; scaling from 1.3k→3.8k sq ft. (22:41 – 23:48) Where to find them: Aftermath (Phoenix), Born & Bred (Scottsdale & Chandler), Rosewood → downtown Gilbert. (25:17 – 27:05) Mature crowd, safer nights; calling out DUIs. (39:56 – 40:24) Chandler goes late-night—food & cocktail specials. (40:33 – 42:27) Rapid fire: read minds, water slides, gold, flip-phone experiment. (45:06 – 45:28) Health: lift weights & bodyweight focus.

Andrew Arthurs was previously CIO for some of the world's largest hotel management companies and is now President and Chief Operating Officer of Actabl, embodying what it looks like to live and lead with hospitality.In this episode, Andrew teaches us about the network effect in hospitality: how trust and relationships built over time shape careers, companies, and leadership.Also see: Brené Brown's "marble jar" analogy and building trustWhy Great Hospitality Leaders Always Return to the Front Desk - Andrew Arthurs A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Hospitality New Zealand has warned that cutting food education from subjects taught in Year 11 will worsen looming workforce shortages. John Gerritsen reports.

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From not knowing how to fix a puncture to leaving Ireland to cycle to Australia via  Iran, Afghanistan, China and beyond, Fergal Guihen shows how saying yes to fear can change everything.Listen if: You've ever thought, “I'd love to take off on an adventure… but I wouldn't even know where to start.”Key takeaways:Fear is the compass: When faced with two routes, Fergal picked the scarier one  and discovered for him this would lead to the richest experiences.Hospitality beats headlines: The countries that made him most nervous (Iran, Afghanistan, China) turned out to be the most generous.Commit out loud: Telling others he was going made backing out impossible. Accountability is the fuel for your adventure.Golden quote: “I'd rather try and fail than not try at all.”Links mentioned in this episode:Donate to Fergal's fundraiser for suicide prevention Mayo Roscommon Hospice & NorthWest Stop: Follow Fergal on InstagramPrevious Guests and episodes mentioned:David McCourt - Part 1 and Part 2Emily Hulbert Check out Ombraz Sunglasses - I'm a fan and I think you will be too! Check out Zorali for all your outdoor adventure needs!Support the showBuy me a coffee and help support the show! I'm an affiliate for a few brands I genuinely use and recommend including:

How can independent hotels win in today's digital landscape with creators, podcasts, and emerging platforms?In this episode of The Modern Hotelier Podcast, hosts Steve Carran and David Millili sit down with hospitality leaders Hillary Folkvord (Hotelier & Entrepreneur, Sacajawea Hotel), Melissa Benhaim (Founder of Benhaim Public Relations), Jennifer Glatt (M.A., Boutique & Independent Hotel Journalist & Storyteller), and Karla Cobreiro (Chief Credibility Officer, Cobreiro Comms) to uncover the strategies driving authentic storytelling, social media success, and hotel brand growth. From building trust through authentic, personality-driven storytelling to leveraging influencers and content creators, this panel explores how independent hotels can stand out in a competitive market.You'll learn:Why the best story wins when it comes to hotel branding and guest experience.How to create a cohesive brand voice across Instagram, podcasts, newsletters, and websites.Practical strategies for social media, video marketing, and PR outreach that actually drive bookings.The importance of hyperlocal collaborations with local businesses, guides, and vendors.What hotel leaders should look for when partnering with influencers and content creators.How AI search and platforms like Substack are changing the way hotels get discovered.Watch the FULL EPISODE on YouTube: https://youtu.be/2bbOc5hZu-QLinks:PanelistsMelissa Benhaim on LinkedIn: https://www.linkedin.com/in/melissa-benhaim-90263734/Karla Cobreiro on LinkedIn: https://www.linkedin.com/in/karla-cobreiro/Hillary Folkvord on LinkedIn: https://www.linkedin.com/in/hillary-folkvord-b777b313/Jennifer Glatt on LinkedIn: https://www.linkedin.com/in/jennifer-glatt/For full show notes head to: https://themodernhotelier.com/episode/217Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode the Ski Moms talk with Kristel Killary. Kristel Killary is the Assistant Professor and Program Coordinator for the Resort and Hospitality Management program at Vermont State University, based at Killington Resort. A lifelong skier who grew up at Pico Mountain, Kristel transitioned from a 12-year career in amusement park operations to Killington Resort before finding her true calling in education. She now leads this unique three-year bachelor's degree program that combines academic learning with paid resort industry experience.Kristel breaks down VSU's innovative Resort and Hospitality Management program that allows students to earn their bachelor's degree in three years while gaining extensive hands-on experience at Killington Resort. Kristel also discusses industry trends, including increasing opportunities for women in leadership roles and the potential impact of AI on resort operations. Resources:Program Website: https://vermontstate.edu/academic-programs/resort-hospitality-management-bs/Campus Location: Killington Resort, VermontPartner Resorts: Killington Resort, Pico Mountain, Woodstock Inn and ResortKey Quotes:"Most of our students graduate debt-free - that's a true testament to working while going to school. The average amount our students make in their co-ops is about $32,000.""If they can combine a passion with an education and a career - that's the secret sauce, that's what we all really want."Junior Lease appointments at Ski Haus are open! Book for each child 16 or under to get skis or a snowboard, boots, and bindings—plus a free Tenney season pass, Cranmore ticket & more. skihaus.com Join us at the Snowbound Expo in Boston at the Menino Convention & Exhibition Center from November 14-16, 2025. Get your $5 day passes or $10 weekend tickets with code MOMTRENDS10 here. Find your perfect family-friendly mountain stay—or list your own!

Before her role today at Actabl, Shanell Marinuzzi built a reputation as a hotel fixer, turning around underperforming properties. In this episode, she shares how relying on pen, paper, and spreadsheets became a limiting factor for her -- and how technology gave her time back to focus on guests and her teams. She also explains why adoption is the real key to results, and what leaders can do to make new tools stick.Also see: The Hotel Fixer: Turning Around Performance Through Leadership and CultureFrom Cost to Catalyst: Rethinking Hotel Labor Strategies for 2026 and Beyond A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

September 21, 2025 | Costly Hospitality | Pastor Caleb Bryant

Labor shortages are hitting #hospitality kitchens hard—and it's not just about headcount. For this #NoVacancyNews, I talk with Franke Jones, senior culinary consultant at Food Buy, about how aging kitchen teams and lack of incoming talent are creating a slow-motion crisis. We break down actionable strategies to help short-staffed kitchens stay productive: • Smart procurement to reduce prep time • Menu rationalization for better cross-utilization  • Streamlining SOPs across outlets • Chef-led consulting that actually understands your pain points If you're running a resort, #hotel, or restaurant and feeling the #labor squeeze, this episode is your playbook for doing more with less—without burning out your team. 

We're live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.Munir shares his insights on: Why the valet experience is the first impression of a hotel How MP Parking bridges the gap between hotel culture and valet service The importance of hotel involvement in parking operations How MP Parking improves staff satisfaction and guest serviceWatch the FULL EPISODE on YouTube: https://youtu.be/YzScq585I50Links:Munir on LinkedIn: https://www.linkedin.com/in/munir-maluf-0a6a1913/Miami Parking Inc: https://www.parkmp.com/Le VALET: https://www.levalets.com/For full show notes head to: https://themodernhotelier.com/episode/216Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the importance of physical experience, atmosphere, ease of doing business, technical excellence, operational details, and hospitality in creating customer evangelists. The conversation emphasizes the need for companies to excel in all areas to build brand loyalty and provide a seamless customer experience. John shares insights on how to audit these components and the significance of training employees in hospitality to enhance customer interactions. Takeways: To create customer evangelists, excel in six key areas. Physical experience often gets overlooked until it's a problem. Atmosphere can transform emotional connections to brands. Ease of doing business is crucial for customer satisfaction. Technical excellence should be a differentiator, not just a requirement. Operational details are often invisible but impactful. Hospitality is about how you make customers feel valued. Training for hospitality is often undervalued in organizations. Regular audits of customer experience components are essential. Improving one area can lead to quick wins in customer loyalty. Chapters: 00:00Introduction to Customer Experience Excellence 01:28The Six Key Areas of Customer Experience 04:13The Importance of Physical Experience 05:55Creating Atmosphere: The Emotional Connection 10:55Functional Ease: Making Business Simple 12:06Technical Excellence: Beyond Competence 13:39Operational Details: The Invisible Backbone 17:23The Role of Hospitality in Customer Experience 21:45Training for Hospitality: Bridging the Gap 24:49The Interconnectedness of the Six Components 30:17Auditing Customer Experience 32:19Quick Wins for Customer Loyalty 34:50Creating Customer Evangelists: The Challenge   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here   Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

The hospitality sector is warning the government's NCEA overhaul will undermine its drive to grow the tourism industry. Education correspondent John Gerritsen has more.

On this episode of Destination on the Left, I talk with Jason Nies, proprietor of the renowned Inn at Honey Run, and LaVern Hershberger, Vice President of Homestead Furniture. This week's show takes us to the heart of Ohio's Amish country, where we dive into a truly unique partnership: The Inn at Honey Run's iconic Club Level Honeycombs—rooms built into the hillside—are set for a major redesign with Homestead Furniture leading the transformation. Jason and LaVern share the story of how their professional paths crossed through local tourism efforts, their shared mission to honor the area's heritage while staying relevant, and how their businesses are making an impact far beyond their own walls by referring guests to one another. What You Will Learn in This Episode: Why both companies are focused on staying relevant to new generations of customers while remaining true to their roots and values What makes Homestead Furniture stand out in the Amish furniture industry How the redesign of the Inn at Honey Run's Club Level Honeycomb rooms will offer guests twelve distinct themed experiences to appeal to diverse visitor preferences Why community collaboration and participating in local tourism committees have been a catalyst for business innovation and personal connection in Holmes County How tourism and destination marketing directly impact both the resort and furniture business, creating a full-circle relationship where each refers customers to the other and enhances the local economy LaVern and Jason's advice on making partnerships work, including the importance of aligned values and trust in each other's expertise Staying Relevant in a Changing Landscape Both the Inn at Honey Run and Homestead Furniture have deep roots in their community—Jason as the inn's third owner and LaVern as part of Homestead's third generation. But remaining core to your brand while evolving to meet modern tastes is a challenge. By integrating contemporary designs and offering full customization, Homestead ensures their craftsmanship appeals to both long-standing customers and a new, design-savvy generation. Jason describes The Inn at Honey Run as “not an Amish country experience” in the traditional sense, but rather “an affordable luxury getaway” located in natural beauty, complete with unique hillside Honeycomb rooms, an award-winning restaurant, and an open-air art museum. By continuously refining the inn's offerings, Jason is setting a new standard for rural luxury and authenticity. A Vision for Diverse, Immersive Stays At the heart of this collaboration is the Honeycomb Homecoming project, a complete reimagining of The Inn at Honey Run's signature Honeycombs—earth-sheltered suites built into a hillside and renowned for privacy and natural immersion. What makes this project groundbreaking is its approach to guest experience. Each of the 12 Honeycomb rooms will be uniquely themed, offering distinctive moods, decor, and even scents to transform the atmosphere. Thanks to the partnership with Homestead, guests will soon be able to choose their ideal ambiance, whether rustic, coastal, mid-century, or traditional, along with the highest level of Amish craftsmanship. Creating a Destination, Not Just a Stay The connection between The Inn at Honey Run and Homestead Furniture extends beyond their immediate partnership. Both Jason and LaVern are actively involved in local tourism development, serving on the chamber's tourism committee to promote Holmes County while preserving authentic Amish culture. Their partnership reinforces Holmes County's status as a top tourist destination in Ohio, attracting visitors eager to escape city life and immerse themselves in natural beauty. The collaboration is full circle; visitors drawn by Homestead's reputation for quality design are guided to stay at the inn, while hotel guests experience Homestead's work firsthand, perhaps inspiring a furniture investment of their own. Resources: Website: https://www.homesteadfurnitureonline.com/ Website: https://www.innathoneyrun.com/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

McKibbon Hospitality celebrates 100 years in business—and President Bruce Baerwalde joined hosts Glenn Haussman and Dr. Suzanne Bagnera on No Vacancy Live to share how the company continues to thrive. In this episode: ✔️ How McKibbon grew from operating Piggly Wiggly grocery stores to nearly 100 hotels ✔️ Why a culture of trust and “family” keeps associates engaged for decades  ✔️ The strategy behind dual-branded hotels and Florida growth markets  ✔️ The role of #extendedstay in the development pipeline ✔️ How McKibbon invests in innovation and prepares for its next century Bruce's 30-year career with McKibbon highlights the power of culture, consistency, and visionary leadership in #hospitality. 

What does it take to lead a hotel company through constant headwinds while still inspiring teams and delivering exceptional guest experiences?Today Dan interviews Scott Roby, President of Pacifica Hotels, to explore the state of the hospitality industry. They discuss the importance of focusing on controllable aspects of business, such as team and guest care, amid economic headwinds and legislative challenges in California. Scott shares insights on Pacifica's strategy of balancing ownership and third-party management, the value of maintaining a strong company culture, and the critical role of technology in the industry. The conversation also touches upon the future prospects and financial strategies for 2026 and beyond, emphasizing a meticulous approach to cost management and team accountability.Takeaways: Encourage team members to share where they're stuck or what could make their jobs better. Leaders should model vulnerability and ask focused questions like, “What's one thing I can do to make your job easier?”Embrace technology and AI to streamline operations and enhance guest experiences. Use tech to remove rote tasks, freeing up staff for more meaningful guest interactions.When working with third-party owners or management partners, ensure alignment in values and culture. Have honest conversations early to avoid misfits that can erode company culture.Monitor both macro and micro trends in your market. Be prepared to pivot operations, staffing, and capital allocation as needed to respond to changing conditions.Build a culture of accountability. Be direct, give open feedback, and focus on solutions. Transparency with owners and team members builds trust and drives better results.Offer opportunities for team members to advance within your organization, which helps with retention and creates a stronger, more flexible workforce.At its core, hospitality is about making people feel safe, seen, and heard. Whether with guests or team members, focus on building relationships and delivering care.Quote of the Show:“A hotel management company is its people. The quality of the company is first and foremost about the people that they have on their team and how they're leading and inspiring the hotel teams.” - Scott RobyLinks:LinkedIn: https://www.linkedin.com/in/scottroby/ Website: https://www.pacificahotels.com/ Shout Outs:1:04 - Storyteller Hospitality https://storytellerhospitality.com/ 1:08 - Evolution Hospitality https://www.evolutionhospitality.com/ 2:52 - Independent Lodging Conference https://ilcongress.com/ 15:51 - The Serenity Prayer https://www.praywithme.com/serenity-prayer.html 17:27 - Tapestry Hotels https://www.hilton.com/en/brands/tapestry-collection/ 17:28 - Hilton https://www.hilton.com/en/ 20:01 - World Cup https://www.fifa.com/en/tournaments/mens/worldcup/canadamexicousa2026 55:00 - Smith Travel https://smith.travel/ 55:01 - Hotel Data Conference https://www.hoteldataconference.com/event/89ca421c-aff8-4d2b-a772-c71c8d0bf627/home 

In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.Discover how Bhlen helps hotels and hospitality brands: Eliminate paper lists with eco-friendly digital solutions Deliver personalized, hyper-local experiences for guests Boost revenue by promoting on-site restaurants & services Support ESG & sustainability goals with trackable data Provide an easy, no-app, no-integration solution using QR codesFrom digitizing local restaurant guides to creating experience-as-a-service platforms, Bhlen is changing how travelers discover cities, attractions, and hidden gems—directly from their phones.If you're a hotelier, destination manager, or travel industry professional, this episode will give you actionable insights on the future of guest engagement and why the next generation of hospitality is digital-first.Watch the FULL EPISODE on YouTube: https://youtu.be/2pI52saL24wLinks:Jaimey on LinkedIn: https://www.linkedin.com/in/jaimey-bembry-9950245/ Website: www.bhlen.comEmail: info@bhlen.comFor full show notes head to: https://themodernhotelier.com/episode/215Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Norman Wu of Conscious Hospitality Group reveals how he manages nine fast-casual brands across the Pacific Northwest, from Just Poke's 40 franchise locations to community-focused concepts like Haps burgers. Wu discusses his regional growth strategy, sustainability commitments from day one, and why operations must come first in multi-brand management. Plus, Won Jeong from Smart Trainer demonstrates how AI is transforming restaurant operations—from three-second schedule generation to sales predictions that factor in weather, events, and traffic patterns. Learn why going deep in your home market beats wide expansion, and how AI can enhance (not replace) your team's capabilities.FastCasualNation #RestaurantTech #RestaurantAIGet Your Podcast Now! Are you a hospitality or restaurant industry leader looking to amplify your voice and establish yourself as a thought leader? Look no further than SavorFM, the premier podcast platform designed exclusively for hospitality visionaries like you. Take the next step in your industry leadership journey – visit https://www.savor.fm/Capital & Advisory: Are you a fast-casual restaurant startup or a technology innovator in the food service industry? Don't miss out on the opportunity to tap into decades of expertise. Reach out to Savor Capital & Advisory now to explore how their seasoned professionals can propel your business forward. Discover if you're eligible to leverage our unparalleled knowledge in food service branding and technology and take your venture to new heights.Don't wait – amplify your voice or supercharge your startup's growth today with Savor's ecosystem of industry-leading platforms and advisory services. Visit https://www.savor.fm/capital-advisory

believe hospitality is so much more than a transaction—it's the heartbeat of creating unforgettable experiences. In today's episode, I'm sharing the benefits of going above and beyond, as laid out in Will Guidara's book Unreasonable Hospitality. I'm diving into how you can take the most impactful lessons from the book and apply them to your short-term rental. Time-stamps:The nobility of hospitality (5:04)Adversity is a terrible thing to waste (9:00)Co-hosting Services (12:00)What would you try if you knew you couldn't fail? (13:17)The opposite of a good idea is also a good idea (14:33)A dream will never come true if you don't say it out loud (15:54)Hospitality is not transactional (19:19)Becoming a Dreamweaver (20:28)Mentioned in This Episode:Co-hosting Services: www.brandandmarket.co/cohosting Book a discovery call with Ali: brandandmarket.17hats.com/p#/schedulingUnreasonable Hospitality: unreasonablehospitality.comThe STR Book Club: thestrbookclub.comBusiness Systems for a Short-Term Rental with Kassie LayneConnect with Ali: Website: brandandmarket.coInstagram: instagram.com/brandandmarket.co

In this episode of the Greece Chats Podcast with Tony Kariotis, Chef Christos Bisiotis shares his remarkable journey from Greece to the United States. From his first job at Christos Steakhouse to cooking for President Obama at the White House, Christos reflects on the experiences that shaped his career and the philosophy that guides his cooking. He opens up about his time at Eataly, the importance of management in the kitchen, the impact of the pandemic on his plans, and how he built new ventures such as Terpsi Hospitality and Bellita Pasta in Miami. Throughout the conversation, Christos emphasizes the role of family, simplicity, and Greek culture in his life and his food.The episode wraps up with a fun rapid fire session where Christos shares his favorite places to visit in Greece, his go-to traditional dishes, thoughts on Greek coffee culture, and even his signature dish.Stay tuned until the end as I ask Christos our signature sign off question: what does being Greek mean to you?Learn more about Christos at christosbisiotis.com

Hospitality as a family Guests: Dennis and Karen Anderson

GUEST BIO:David Kliman, CMM, is co-founder of ELX, an invitation-only community for global corporate event heads. Former International Chairman of MPI and White House Board of Travel and Tourism member, he's recognized as one of the 50 most influential event industry professionals. David specializes in strategic market insights and customer advisory facilitation for hospitality organizations. HIRE THEM TO HOST OR SPEAK:Follow David Kliman: LinkedIn ProfileFollow Scott Bloom: eSpeakers BioFollow eSpeakers: eSpeakers Marketplace ABOUT NO MORE BAD EVENTS:Brought to you by eSpeakers and hosted by professional emcee, host, and keynote speaker Scott Bloom, No More Bad Events is where you'll hear from some of the top names in the event and speaking industry about what goes on behind the scenes at the world's most perfectly executed conferences, meetings, and more. Get ready to learn the secrets and strategies to help anyone in the event industry reach their goal of putting on nothing less than world-class events.Learn more at nomorebadevents.com. ABOUT THE HOST:A veteran comedian and television personality who has built a reputation as the go-to choice for business humor, Scott has hosted hundreds of events over two decades for big and small organizations alike. Scott has also hosted his own weekly VH1 series and recently co-hosted a national simulcast of the Grammy Awards from the Palace Theater.As the son of a successful salesman, he was exposed to the principles of building a business at an early age. As a comedian, Scott cut his teeth at renowned improv and comedy clubs. As a self-taught student of psychology, he's explored what makes people tick and has written a book (albeit a farce) on how to get through life. He's uniquely positioned to deliver significant notes on connecting people and making business seriously funny. And who doesn't like to laugh?Learn more about Scott: scottbloomconnects.com PRODUCED BY eSpeakers:When the perfect speaker is in front of the right audience, a kind of magic happens where organizations and individuals improve in substantial, long-term ways. eSpeakers exists to make this happen more often.eSpeakers is where the speaking industry does business on the web. Speakers, speaker managers, associations, and bureaus use our tools to organize, promote, and grow successful businesses. Event organizers think of eSpeakers first when they want to hire speakers for their meetings or events.The eSpeakers Marketplace technology lets us and our partner directories help meeting professionals worldwide connect directly with speakers for great engagements.Thousands of successful speakers, trainers, and coaches use eSpeakers to build their businesses and manage their calendars. Thousands of event organizers use our directories every day to find and hire speakers. Our tools are built for speakers, by speakers, to do things that only purpose-built systems can.Learn more at eSpeakers.com. SHOW CREDITS:Scott Bloom: Host | scottbloomconnects.comJoe Heaps: eSpeakers | jheaps@eSpeakers.com

Want to start your own million dollar business with less than $1k? Get the guide: https://clickhubspot.com/bgk Episode 751: Sam Parr ( https://x.com/theSamParr ) talks to Will Guidara ( https://x.com/wguidara ) about how startups can use principles of 5-star restaurants to beat their competitors. — Show Notes: (0:00) Intro (7:42) Delivering praise and criticism (12:26) Unreasonable customer experience (17:39) One Size Fits All (25:14) One Size Fits Most (28:54) One Size Fits One (33:53) How to implement (40:24) Who to study (47:51) The business of restaurants (53:58) Dealing with critics — Links: • Unreasonable Hospitality - https://www.unreasonablehospitality.com/ — Check Out Shaan's Stuff: • Shaan's weekly email - https://www.shaanpuri.com • Visit https://www.somewhere.com/mfm to hire worldwide talent like Shaan and get $500 off for being an MFM listener. Hire developers, assistants, marketing pros, sales teams and more for 80% less than US equivalents. • Mercury - Need a bank for your company? Go check out Mercury (mercury.com). Shaan uses it for all of his companies! Mercury is a financial technology company, not an FDIC-insured bank. Banking services provided by Choice Financial Group, Column, N.A., and Evolve Bank & Trust, Members FDIC — Check Out Sam's Stuff: • Hampton - https://www.joinhampton.com/ • Ideation Bootcamp - https://www.ideationbootcamp.co/ • Copy That - https://copythat.com • Hampton Wealth Survey - https://joinhampton.com/wealth • Sam's List - http://samslist.co/ My First Million is a HubSpot Original Podcast // Brought to you by HubSpot Media // Production by Arie Desormeaux // Editing by Ezra Bakker Trupiano

Want To Quit Your Job In The Next 6-18 Months Through Buying Commercial Real Estate & Small Businesses?

One definition for hospitality is to make space. So, friend, could you scoot over and make space at your table to share a meal, expand your heart to make space for a new relationship, listen instead of talking making space for others to be understood? This season will learn from the host, Jesus Christ, & how He extended the welcome of the Gospel to make space for all kinds of people. To listen to the rest of this series go to Scoot Over or listen to other podcasts on the enCourage Podcast.

In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff environments. From the Icon Espresso Machine that simplifies latte art and recipe consistency, to strategies for reducing "coffee leakage" when guests leave for Starbucks across the street, this conversation dives deep into the future of coffee in hospitality.You'll hear about:Why coffee is now one of the fastest-growing revenue drivers for hotels.How automation helps hotels deliver café-quality drinks without hiring baristas.The role of design, efficiency, and customer insights in upgrading F&B programs.Practical advice for hoteliers looking to enhance their coffee offerings without overhauling their outlets.Watch the FULL EPISODE on YouTube: https://youtu.be/P8GUWgGpTII Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/ Dalla Corte: https://dallacorte.com/usa/For full show notes head to: https://themodernhotelier.com/episode/214Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Claudio Meli, Virtuoso's Hotelier of the Year and General Manager of THE PLACE Firenze, shares how he redefines luxury by connecting guests to the city's artisans and cultural heritage. In this conversation, he explains the creation of The Place of Wonders, a foundation that supports Florence's craftspeople while offering travelers rare access to workshops normally closed to the public. Meli also discusses the broader impact on community, sustainability, and overtourism, showing how longer, more engaged stays benefit both guests and locals. Hospitality leaders will find lessons here in creating unique, purpose-driven experiences that cannot be replicated anywhere else.You may also enjoy:DJ to "Hotelier of the Year": Meet Claudio MeliNo Check-Ins: Redefining Luxury with "Sartorial Hospitality" - Claudio Meli, THE PLACE Firenze A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Honor, Hospitality, and Heaven: Luke 14:1-24 (Nate Edmondson) by Highlands Community Church

In this episode, we sit down at the Independent Hotel Show in Miami with Venkatesh Sakamuri, CEO of Stayflexi, and Krishna Talasila, CIO & Co-Founder of Stayflexi, to explore how they're transforming hospitality technology. Venkatesh introduces Stayflexi IQ, their new AI-powered data intelligence and revenue management platform designed to help independent hotels compete with big brands. He shares insights on the future of AI in hospitality, the importance of demand and competitor intelligence, and why an all-in-one PMS platform enhances the guest journey.Krishna dives into lessons learned from expanding in India, how Stayflexi scaled to over 3,500 properties worldwide, and why they're now doubling down in the U.S. market. He also explains how Stayflexi IQ can integrate seamlessly with existing hotel systems, giving hoteliers actionable insights without a complete tech overhaul.If you're a hotelier, hospitality professional, or simply interested in the future of hotel tech, AI, and revenue management, this episode is packed with valuable takeaways.What you'll learn in this episode:How Stayflexi is empowering independent hotels with AI-driven intelligenceWhy data is the “new king” in hospitalityThe benefits of an all-in-one PMS vs. multiple integrations Key lessons from scaling in India and expanding globallyThe future of revenue management in the AI eraWatch the FULL EPISODE on YouTube: https://youtu.be/QlAMhqhEi3s Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Venkat on LinkedIn: https://www.linkedin.com/in/venkatsakamuri/ Krishna on LinkedIn: https://www.linkedin.com/in/sasank-stayflexi/Stayflexi: https://business.stayflexi.com/For full show notes head to: https://themodernhotelier.com/episode/213Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What would change in your business if you treated time as your most valuable commodity and priced every hour accordingly? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with luxury agent and team leader Gail DeMarco. Gail drops the polite filter and lays out how she built a near billion in lifetime sales by staying lean, obsessing over data, and designing a brand that shows up everywhere. From four open houses every weekend to hyper-focused farming and YouTube consistency, she explains exactly how she creates momentum in new markets and turns listings into market share. The conversation digs into hiring for coachability, running a tight listing operation, delegating fast, and engineering deals with assumable loans and lender-powered rate buydowns. It is an unvarnished masterclass on standards, time discipline, and creative structure in a tough market, capped with faith-driven leadership and straight talk on saying no to bad fits. If this episode pushed you to tighten your standards and reclaim your calendar, share it with one agent who needs a wake-up call and DM us the one change you will make this week.   Highlights: 0:00-5:59 Numbers that make you sit up Why she is in the business of real estate not just a realtor Team goal: everyone should out-earn the leader 2023 production 389M team, 80M personal Lean teams beat big teams, people get lost Expect scar tissue and weekly tears on the climb 10:00-13:00 Branding that actually moves property Name recognition as the north star, top of mind wins listings Premium signage and consistent open house experience Compliance first, even with team branding Treat 450k and multi-million the same, remove ego Hospitality touches: Fiji water, booklets, consistency 15:51-19:59 Mailers metrics and momentum Four-page data-driven mailers co-op with lender Pull the plug when the farm does not pencil, like a stock Proof of everywhere affects community recognition Give to the community and spend to make money YouTube surge from 400 to 67k with consistency 20:20-22:20 Hyper-focus and the price of time Farm a few micro-markets deeply Co-list luxury so you can be everywhere the listing needs Signs concentrate perception: you sell everything here Time is the most valuable commodity, price your hours If it is not on calendar, it is a no, including Pilates conflicts 52:20-1:00:37 Delegate to elevate and operational excellence If it is not income producing, do not do it Pay a premium TC to keep you out of real estate jail Contact sport: get off the modules and host more opens Role play Breakfast Club for objections When to spend three hundred monthly or get a part-time job 1:01:48-1:07:14 Creative deals, lenders, and the close Advertise payment, not price: buydowns beat reductions Assumable loans open doors with patience on closing Competing with builders: incentives and differentiation Say no to listings that cannot appraise or perform Closeout lender love and episode wrap   Quotes: “I am not a realtor I am in the business of real estate.” – Gail DeMarco “I want everyone on my team to make more money than me that is my goal.” – Gail DeMarco “Your most valuable commodity is your time.” – Gail DeMarco “You have to delegate to elevate.” – Gail DeMarco   To contact Gail DeMarco, learn more about her business, and make her a part of your network, make sure to follow her on her Website, Instagram, Facebook, Youtube, and LinkedIn.   Connect with Gail DeMarco! Website: https://www.movetostjohnsfl.com/ Instagram: https://www.instagram.com/relentlessrealtor/ Facebook: https://www.facebook.com/gail.d.demarco/ YouTube: https://www.youtube.com/@LivinginStJohnsStJohnsCountyFL LinkedIn: https://www.linkedin.com/in/gaildemarco/   Connect with me! Website: toprealtorjacksonville.com   Website: toprealtorstaugustine.com    SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best.   #RealEstateExcellence #GailDeMarco #LuxuryRealEstate #ListingAgent #RealEstateBranding #OpenHouses #YouTubeForAgents #RealEstateCoach #TimeManagement #DelegateToElevate #AssumableLoans #RateBuydown #LenderPartner #FarmingStrategy #MailersThatWork #PonteVedra #Rivertown #Over55Communities #eXpRealty #RealEstateMindset

In this episode, Virtuoso's Hotelier of the Year for 2025, Claudio Meli, General Manager of The Place Firenze, shares why true luxury begins at arrival, how "sartorial hospitality" creates unforgettable experiences, and what hospitality leaders everywhere can learn from rethinking the guest journey from the ground up. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Step into Episode 180 of On the Delo as David DeLorenzo welcomes back Melissa (Eat Drink AZ / Eat Drink Creative Agency) for a sharp, no-nonsense conversation on what actually moves the needle for restaurants in 2025. From scaling her team from a one-woman show to Arizona's largest hospitality social media agency, Melissa lays out exactly how she did it—and what you need to know to stand out on social. From her 15M-view “chicken at home” TikTok to geofenced Meta campaigns and a new storytelling series at historic Arizona spots, this one is packed with tactical plays, trend calls, and a clear view of where marketing is headed (hint: AR is coming fast). If you run a restaurant—or advise one—this is your field guide to content that converts, budgets that make sense, and brand choices that age well.Chapter Guide (Timestamps): (0:14 - 1:07) Episode 180 intro & Melissa's second appearance confirmed. (1:08 - 3:25) 2021→now: Eat Drink AZ growth; TikTok to 270k+/220k; 15M chicken clip. (3:26 - 5:18) Team & scale: 5 employees, 4 contractors; Texas trip for Mujinzo & Hayashi (Lin's). (6:13 - 10:23) 70% “out” of the business: delegation, Ryan's role, and Michelle's elevation. (10:54 - 12:18) New short-form history series: Hanny's & Enchiladas; call for real stories. (12:42 - 16:13) Owner playbook by budget: in-house hour, small retainer, or agency—let insights lead. (16:52 - 18:57) Truth about paid social: Meta is pay-to-play; boost ≠ backend; spend with intent. (20:09 - 23:15) What's next: guerrilla returns; “flat internet” → AR interfaces; Minority Report moment. (23:15 - 24:36) Food/design shift: fewer IG gimmicks; more sleek, sexy, service-forward experiences. (26:39 - 28:33) Vegas sticker shock: $36 for two beers; hotels $650+ a night. (28:57 - 31:37) Personal upgrades: fitness, cooking at home, and continued education (AI in Anaheim). (31:53 - 35:21) Free 30-min social audit, upcoming Evolve PR talk, Taste of AZ, salsa judging, Esplanade win.

What does it mean to be truly welcoming? In this episode of The Leader's Journey Podcast, Trisha Taylor is joined by author and spiritual director Laura Murray to explore welcome as a guiding principle for life and leadership. Together they unpack how hospitality goes deeper than surface-level friendliness, why boundaries are essential to real welcome, and how leaders can create environments of safety, curiosity, and belonging. This conversation will inspire you to rethink what welcome looks like in your home, your leadership, and your community. Laura Murray is a minister, author, and spiritual director who brings faith formation into the digital space through her innovative work with online retreats and resources. She is passionate about integrating ideas, connecting people, and releasing the gifts of others. Her newest book, Becoming a Person of Welcome, explores what it means to embody hospitality in ways that are healthy, grounded, and transformative. Learn more about Laura's work, including her retreats and resources, at laurabmurray.com. Conversation Overview Welcome as more than friendliness Why genuine welcome requires boundaries and limits Protecting both people and purpose in our communities The grief and gift of acknowledging our limitations Learning to welcome our own humanity before we can welcome others Endings, closure, and repair as essential parts of welcome The multiplying effect of welcome beyond ourselves How God's welcome shapes the way we welcome others   Resources Mentioned Becoming a Person of Welcome by Laura Murray LauraBMurray.com  The Leader's Journey Coaching 

learn how to say communicate with guests who are not proficient English speakers, from a conversation between a hotel staff member and a guest

Kevan Chandler is a best-selling author and the founder of a nonprofit organization called We Carry Kevan. He speaks worldwide about his life with a disability and how community and creativity are the keys to true accessibility. Through storytelling, and discussion, Kevan and Eric Wood, Pastor of Justice and Mercy, explore how our own needs can actually create space for kinship—with one another and with our neighbors—in the rhythms of our ordinary lives.