Podcasts about Hospitality

Fitness entrepreneur Brian Mazza founded High Performance Lifestyle Ventures — which offers a powerful 4-day retreat packed with human performance growth in an immersive, team-driven environment. Guests can expect keynote speakers, sunrise yoga & meditation, multiple HIIT classes, and more to help them unlock their full potential and kickstart the next chapter of their life. In this studio episode of Bucket List Careers, Brian shares how he carved his career path, seized every opportunity to network, and said "Yes!" to big ideas with confidence over fear!

Gideon Spencer built a hospitality portfolio of $7M+ AUM and today he shares all the lessons that took him to the next level.Find more about Gideon:* Follow him on Instagram: @gideonspencer_* Check his podcast: The Hunt for IncredibleWant To Quit Your Job In The Next 6-18 Months Through Buying Commercial Real Estate & Small Businesses?

QFF: Quick Fire Friday – Your 20-Minute Growth Powerhouse!   Welcome to Quick Fire Friday, the Grow A Small Business podcast series that is designed to deliver simple, focused and actionable insights and key takeaways in less than 20 minutes a week.   Every Friday, we bring you business owners and experts who share their top strategies for growing yourself, your team and your small business. Get ready for a dose of inspiration, one action you can implement and quotable quotes that will stick with you long after the episode ends!   In this episode of Quick Fire Friday, host Amanda Jones interviews Shane Fell shares his incredible journey from the corporate world of luxury cars to becoming the driving force behind Fellini, Hobart's renowned Italian restaurant. With a passion for hospitality, Shane emphasizes the importance of trust, teamwork, and creating WOW experiences that leave lasting impressions. He discusses his leadership approach, focusing on empowering staff, fostering innovation, and building a people-first culture. Shane's insights into crafting unforgettable dining experiences showcase his commitment to excellence and adaptability. From customer connections to operational precision, Shane's story inspires business owners to pursue growth through passion and resilience. Other Resources:    “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect”, by Will Guidara The 10X Rule: The Only Difference Between Success and Failure by Grant Cardone 7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience by Scott McKain Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers by Jeanne Bliss Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear Key Takeaways for Small Business Owners: Passion Drives Success: Pursue what you love, as passion fuels energy and commitment in both business and personal life.   Trust Builds Culture: Trust is the foundation of a strong team and an exceptional customer experience. Without trust, culture deteriorates.   Empower Your Team: Value your staff by giving them a voice, encouraging innovation, and fostering an environment where they feel appreciated. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for?   Customer Experience Matters: Success lies in crafting memorable experiences by focusing on relationships, first impressions, and understanding customer needs.   Adaptability is Key: Stay open to change and embrace new technologies or ideas to remain relevant and competitive in your industry.   Invest in Self-Growth: Continuously learn and grow through books, audio, and personal discipline to achieve goals and inspire others. One action small business owners can take: According to Shane Fell, one action a small business owner should take is to set clear non-negotiables for their operations, such as service quality and team behavior. Regularly reviewing these standards with the team ensures consistency and drives growth. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximize your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

In his first year as CEO of Hospitality America, Ben Campbell set a bold tone by putting people and culture at the heart of the company's strategy—well ahead of the industry curve. From earning back-to-back “Best Places to Work” awards to launching flexible PTO programs and strategic mentorship initiatives, Ben's leadership has sparked a cultural and operational transformation. This episode dives into how his People First approach, new leadership roles, and investment in soft-branded hotel growth have positioned HA for long-term success.  Tune in to hear how bold vision, data-driven decisions, and a passion for people are reshaping the hospitality landscape. Thanks to Actabl for sponsoring this video. Actabl gives you the power to profit.

In his first year as CEO of Hospitality America, Ben Campbell set a bold tone by putting people and culture at the heart of the company's strategy—well ahead of the industry curve. From earning back-to-back “Best Places to Work” awards to launching flexible PTO programs and strategic mentorship initiatives, Ben's leadership has sparked a cultural and operational transformation. This episode dives into how his People First approach, new leadership roles, and investment in soft-branded hotel growth have positioned HA for long-term success.  Tune in to hear how bold vision, data-driven decisions, and a passion for people are reshaping the hospitality landscape. Thanks to Actabl for sponsoring this video. Actabl gives you the power to profit.

What is the balance between hospitality's business efforts and sustainability efforts? That's what Andrea Foster, EVP of Hospitality Development at MindClick, is here to talk about on the podcast. The conversation covers how sustainability initiatives can improve guest experiences and align with corporate values. Andrea discusses the importance of measuring sustainability, the impact of intentional design, and the benefits of MindClick's data-driven platform. With anecdotes from their own experiences and practical insights, Dan and Andrea illustrate how forward-thinking practices in the hospitality industry can create positive environmental and economic outcomes.Takeaways:Integrate sustainability into the core values and operations of your business. Audit and measure sustainability metrics to continually improve practices.Create one-pagers and marketing materials that highlight sustainability initiatives and share them with corporate travel buyers and event planners. Train front-line employees to articulate the sustainability story to guests.Explore opportunities for green financing and lower cost of capital. Use data to demonstrate the financial benefits of sustainability to shareholders and stakeholders.Capture demand by aligning with the values of specific demographics (e.g., millennials, Gen Z, female travelers).Foster a company culture that celebrates continuous improvement in sustainability efforts.Incorporate sustainability into the initial planning stages of new projects to avoid disruptive changes later. Set clear benchmarks and goals for sustainability efforts and track progress over time.Quote of the Show:“ We can achieve growth and achieve success and profitability and return on investment while also making decisions that are considerate, careful, respectful, and responsible. There is a way to do both.” - Andrea FosterLinks:LinkedIn: https://www.linkedin.com/in/andreakmfoster/ Website: https://www.mindclick.com/ Shout Outs:0:44 - Cornell University https://www.cornell.edu/ 0:45 - Boston University https://www.bu.edu/ 0:47 - Purdue University https://www.purdue.edu/ 0:49 - Miraval Resorts  https://www.miravalresorts.com/ 0:50 - CBRE https://www.cbre.com/services/property-types/hotels 0:51 - Marcus Hotels https://www.marcushotels.com/ 0:54 - AHLA Foundation https://www.ahlafoundation.org/ 4:33 - JoAnna Abrams https://www.linkedin.com/in/joannaabrams/ 9:05 - Marriott https://www.marriott.com/default.mi 11:53 - Bitty and Beau's Coffee https://www.bittyandbeauscoffee.com/ 15:32 - Steve Jobs https://en.wikipedia.org/wiki/Steve_Jobs 19:58 - Metropolis Magazine https://metropolismag.com/ 39:51 - Ritz-Carlton https://www.ritzcarlton.com/ 47:14 - Hotel Marcel https://www.hilton.com/en/hotels/hvnsdup-hotel-marcel-new-haven/ 52:04 - Paul McElroy https://www.linkedin.com/in/paul-mcelroy-3387954a/ 52:05 - Highgate https://www.highgate.com/ 58:59 - Arne Sorenson https://en.wikipedia.org/wiki/Arne_Sorenson_(hotel_executive) 1:00:48 - Gloria Steinem https://en.wikipedia.org/wiki/Gloria_Steinem 1:08:38 - NYU Lodging Conference https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality/international-hospitality-conference.html 

Growing up in a small town outside Providence, Rhode Island, Dr. Jonathan Leary always had big dreams. At a young age, he had plotted to move to Los Angeles and pursue a career in medicine, despite never having visited the city. Those dreams evolved as he explored ways of helping people on a deeper level—not just improving their physical health but enhancing their lifestyle.After completing his undergraduate studies in kinesiology at the University of Rhode Island and obtaining a doctorate in chiropractic medicine from Southern California University, Leary had a traditional path to becoming a medical doctor in mind. But his perspective shifted as he spent time in hospitals. Instead of the fulfillment he imagined, he found chaotic and stressful environments that didn't align with his vision of care. Struggling with the rigidity of these systems, he realized the traditional medical model wasn't for him.That's when the idea for Remedy Place began to take shape. Through his studies and an introduction to alternative medicine, Leary was inspired by the power of holistic care. He saw potential for meaningful change by merging proven wellness practices with a hospitality-driven, healing environment.The idea was bold. And today, with four locations in West Hollywood, New York, and Boston, Remedy Place is rooted in the belief that social connection is essential to health, transforming the concept of self-care and setting a new standard for wellness.Thank you for listening! For more of our great interviews, find us at hospitalitydesign.com.

Welcome to a special edition of We get work®, recorded live from Workplace Horizons 2025 in New York City, Jackson Lewis's annual Labor and Employment Law Conference. Over 500 representatives from 260 companies gathered together to share valuable insights and best practices on workplace law issues impacting their business today. Here's your personal invitation to get the insights from the conference, delivered directly to you. 

Be sure to catch the debut episode of the all-new Suite Spot: Independent Hotel Show Series.  Suite Spot first-timer, and special guest, Kat Woods of NYC Women of Hospitality, joins the podcast to discuss critical topics including: The Importance of Women in Hospitality 2025 Independent Hotel Show Miami Social Media and Its Impact on the Hotel Guest Experience And much more. Ryan Embree: Welcome to Suite Spot, where hoteliers check in, and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everyone. Welcome to another episode of The Suite Spot. This is your host, Ryan Embree, introducing a brand new series. We are here at the Independent Hotel Show series. Now this is a series where we're talking to independent hoteliers, advisory board members, and really getting geared up for Miami in September, all leading up to that incredible show that the Suite Spot is gonna be a part of. And so will my guests that I'll bring on with me right now, Kat Woods of Bridgeton and New York City Women of Hospitality. Kat, thank you so much for joining the Suite Spot. Kat Woods: Thanks, Ryan. Excited to be here. Ryan Embree: Yeah, we've got a lot to cover, including that independent hotel show, uh, which we're gonna talk all about. But as it is tradition here on the Suite Spot, this is your first time. Would love to learn a little bit about your hospitality journey. What led you to Bridgeton in the New York City Women of Hospitality? Kat Woods: Sure. Thank you. So many years ago, um, I started my career with W Hotels. I actually started with W Barcelona in college and fell head over heels in love with the brand. I worked for about five years in rooms operations between the w New York Union Square and the w New York downtown here in New York City, and got a really great foundation for operating hotels in a nice corporate structure. But in the mid 2010s, the boutique lifestyle hotel scene in New York was really starting to grow, and 11 Howard was one of the hottest hotels opening at the time. I was able to join that team shortly after opening, and that was my first introduction into truly independent boutique hotels. I fell in love with it. There was so much creativity in the operation, so much creativity in the branding. Um, and that really started my career in independent and lifestyle hotels. After that, um, I was able to continue with, uh, l Howard up until the pandemic and throughout the pandemic I helped with a couple projects here and there, but ultimately landing with Bridgeton as the, uh, assistant general manager of their Walker Hotel, Tribeca Property, which is an incredible lifestyle property located in Tribeca. Um, and I've been with the Bridgeton team now in a variety of roles for about four years. Ryan Embree: That's awesome. And creative freedom is, you're right, such a draw for independent hotels and why some people like yourself Kat. Sounds like once you get a taste of that and the ability to really express and tell your story, which we're certainly gonna cover, and one of the, the foundational reasons why a lot of people are not just working, but also guests choose independent hotels is because of that, that story and creative nature. So it's, it's so cool to see. And again, this, this series is all about independent hotels and that that massive show that's gonna be happening in September. Now you're also the executive director of the New York City Women of Hospitality. For those who aren't familiar, talk to our audience a little bit about this organization and its mission. Kat Woods: Sure. So the New York City Women of Hospitality was founded in 2018 by Jolie Feld and Tiffany Perra. And the goal upon the initiation of the group was to create a supportive, safe space for women in the industry. It's no surprise that women are facing some battles that maybe their male counterparts don't. Um, and the idea was to create a community where we can bounce som...

Feeling “equity rich” but still cash strapped? You're not alone—and there's a smarter way to break free. In this eye-opening episode, We sit down with Certified Financial Planner Alan Franks to explore how real estate investors can unlock hidden capital, boost returns, and build lasting wealth. Alan shares powerful strategies for using tools like home equity lines of credit and securities-based lending to access cash without selling off valuable assets. He also sheds light on how the post-COVID real estate market has shifted—and how savvy investors are adapting. With clarity, humor, and real-world examples, Alan unpacks complex financial concepts and shows how to take advantage of tax-saving opportunities, diversify your portfolio, and rethink the way you use leverage. Whether you're managing multiple short-term rentals or just starting out, this episode will help you think bigger, plan smarter, and make your money work harder. It's the conversation every real estate investor needs—but probably never had. Ready to reimagine your investment strategy? Hit play and discover what's possible. Things we discussed in this episode: Use HELOCs to access cash for investment opportunities. Diversify across real estate and traditional assets. Borrow against securities to unlock investment capital. Leverage tax benefits like bonus depreciation and RE pro status. Adapt to STR shifts post-COVID in supply and demand. Prioritize appreciation, even with low initial cash flow. Use credit lines to scale real estate portfolios. Plan for high rates and increased competition. Factor opportunity cost into investment decisions. Balance investments across real estate, retirement, and taxable accounts. Get in touch with Alan: LinkedIn - ⁠⁠⁠https://www.linkedin.com/in/alanfranks/ Instagram - ⁠⁠⁠https://www.instagram.com/frankly_financial/ Website - ⁠⁠⁠https://www.empowered-money.com/ #SmartStayShow #realestate #realestateinvestor #realestateagent #RealEstateInvesting #WealthBuilding #FinancialPlanning #ShortTermRentals #InvestmentStrategy #PassiveIncome #RealEstateWealth #FinancialFreedom #PropertyInvestment #TaxAdvantages Follow Us! Join Jason Muth of Prideaway Stays and Straightforward Short-Term Rentals and Real Estate Attorney / Broker Rory Gill for the first episode of SmartStay Show! Following and subscribing to SmartStay Show not only ensures that you'll get instant updates whenever we release a new episode, but it also helps us reach more people who could benefit from the valuable content that we provide. SmartStay Show ⁠⁠⁠Website⁠⁠⁠ and on ⁠⁠⁠Instagram⁠⁠⁠ and⁠⁠⁠ YouTube⁠⁠⁠ Prideaway Stays ⁠⁠⁠Website⁠⁠⁠ and on ⁠⁠⁠Facebook⁠⁠⁠ and ⁠⁠⁠LinkedIn⁠⁠⁠ Straightforward Short-Term Rentals ⁠⁠⁠Website⁠⁠⁠ and on ⁠⁠⁠Instagram⁠⁠⁠ Attorney Rory Gill ⁠⁠⁠on LinkedIn⁠⁠⁠ Jason Muth on ⁠⁠⁠LinkedIn⁠⁠⁠ Hospitality.FM SmartStay Show is part of⁠⁠⁠ Hospitality.FM⁠⁠⁠, a podcast network dedicated to bringing the best hospitality-focused podcasts to those in and around the industry, from Food + Beverage, Guest Experience, Diversity & Inclusion, Tech, Operations, Hotels, Vacation Rentals, Real Estate Law, and so much more!

Our schedule has sucked & we apologize for that.. our production level is low bc Kip is an idiot, but lucky for you we have a semi-coherent episode thanks to our wonderful guest Denise Mickelsen from the CO Restaurant Association.We're back with a 6x Guest of the Stoned Appetit podcast to talk about the Hospitality industry rallying around a good cause with good food. On June 5th, Hundred of Folks will decend on Denver for a night of red wine, red threads & purple teeth... we're dancing, drinkin & eating for a good cause! We talk about all that comes with the festivities, new activations & giveaways... as well as pick Denise's brain for a few new gems in the community. Foodies, listen up & snag your tickets today! Use promo code STONED for 10% off too!! Become a supporter of this podcast: https://www.spreaker.com/podcast/stoned-appetit--3077842/support.

Send us a textWhat happens when one of New York's top bartenders goes sober—and gets even better at his craft?In this episode of Feel Lit Alcohol Free, Ruby and Susan sit down with award-winning bartender Chris Cardone, who's flipping the script on what it means to thrive behind the bar—without drinking a drop. From winning the Diageo World Class US Bartender of the Year after going sober, to facing stigma in an industry where alcohol is king, Chris shares the raw truth about sobriety, success, and staying fully present in high-pressure spaces.We dive into:What it's really like to be a sober bartenderHow Chris is leading a movement to make bars more inclusive for alcohol-free guestsWhy your sobriety can actually elevate your creativity and connection (yes, even in the hospitality world!)If you've ever wondered how to navigate social settings without alcohol, or you're curious about how the drinking culture is evolving, this one's a must-listen. Hit play and find out how living alcohol-free is no longer the exception—it's the upgrade.Connect with Chris Cardone:Continuous Beverage Solutions: Helping the hospitality world embrace alcohol-free inclusivity www.ContinuousBev.comInstagram: @continuousbevEmail: Chris@continuousbev.comListeners have said that our podcast has helped them get alcohol free! So we created Feel Lit 21, a way for you to press your reset button and take a 21 day break from alcohol. Every day you will receive emails with videos, journal prompts, and the inspiration you need to embrace 21 days without alcohol that feels lit! Leave a review on Apple Podcasts, and ask us any questions you have about breaking free from wine or living an alcohol-free lifestyle. Websites:Susan Larkin Coaching https://www.susanlarkincoaching.com/ Ruby Williams at Freedom Renegade Coaching https://www.freedomrenegadecoaching.com/Follow Susan: @drinklesswithsusanFollow Ruby: @rubywilliamscoachingIt is strongly recommended that you seek professional advice regarding your health before attempting to take a break from alcohol. The creators, hosts, and producers of the The Feel Lit Alcohol Free podcast are not healthcare practitioners and therefore do not give medical, or psychological advice nor do they intend for the podcast, any resource or communication on behalf of the podcast or otherwise to be a substitute for such.

Jolynn D. Ledgerwood has over 25 years experience in Learning and Development. Her experience spans Hospitality, Consumer Goods, ProfessionalServices, IT, and Cyber Security. She has worked with several large companies including PepsiCo, Brinker International, FritoLay, Critical Start, and Toyota Motors. While she enjoyed her work in the large corporate setting, she was discouraged by the methodologies for Team Building and allowing ALL members a voice.  When she found LEGO®️ Serious Play®️, she was drawn to its familiarity and plentiful application opportunities. (LSP has over 15,000 facilitators in the Europe countries, and only 100+ in the US.). She added it to her list of Certifications including Bob Goff's Dream Big, The Primal Question,and Gallup StrengthsFinder.

Nathan Woods is the Founder of Beloved Hospitality, who helps businesses build trust, loyalty, and meaningful growth through leadership development, customer journey innovation, and a culture of hospitality. Nathan is an Unreasonable Hospitality Certified Consultant. --What I learned during my conversation with Nathan. Hospitality is the simple act of thinking about and preparing for others before their arrival. Create an onboarding experience for new clients that closes the gap of potential buyer's remorse. Stop sending branded apparel. Get to know those you serve and send bespoke items that represent their unique identity. The local church needs to get creative again by being first-class in this space because business leaders are currently front-runners. Think of creative ways to serve a family if the husband is away on a leadership adventure. --How to show virtual hospitality?If you found this conversation useful, share it with a friend at the specific minute mark that your friend would find insightful. --To start working with Lantz Howard as your professional coach, go to www.lantzhoward.com and take the short leadership health assessment. Follow Lantz on LinkedIn.

Join KItchen Chat host Margaret McSweeney as she steps both into the future and back in time, to the hallowed, historic grounds of the Raffles London at The OWO. Experience the property’s recent magnificent transformation of the Old War Office, a building where history was profoundly made, from the days of Winston Churchill to Ian Fleming’s… The post Raffles London at The OWO: A Taste of Luxury, History and Hospitality appeared first on Kitchen Chat.

Episode 325 talks about managing your partnership in business & parenthood, featuring Sabrina Castillo. Listen now!Sabrina Castillo is a visionary entrepreneur, leadership coach, and brand strategist with over 20 years of experience in communications, community engagement, and business development.As co-founder of Carlitos Barbecue Taqueria, a thriving Latino-owned restaurant group, she blends strategy, culture, and purpose to grow a brand rooted in her family's heritage.A former entertainment and civic engagement professional, Sabrina has worked with major artists and brands, launched national voter initiatives, and led campaigns for NYC Votes.Now, she channels her expertise into empowering women, building value-driven businesses, and creating spaces where family, faith, and ambition coexist.Known as the queen of pivots, Sabrina's journey reflects her ability to evolve while staying grounded in what matters most—motherhood, purpose, and the freedom to dream big.For full episode show notes, visit here.Watch the full interview on our YouTube channel! Subscribe here.My new book is officially available to buy! Order Financially Lit! Today!Want to join our signature programs? Click here to learn more!Check out this YQD™ Sponsor:BetterHelp—Professional support when you need it, at a fraction of the cost of in-person therapy. Get 10% off your first month with our sponsor: https://betterhelp.com/dinero. Become a member at https://plus.acast.com/s/YoQuieroDinero. Hosted on Acast. See acast.com/privacy for more information.

Send us a textLeveraging Hospitality to Boost Your Salon BusinessIn this episode, Jen and Todd reflect on their past month's experiences and dive into the differences between hospitality and service within the hair industry. They emphasize how leveraging honest hospitality can enhance client retention and attract new clients, ultimately growing your salon business. They stress reading the room, making clients feel special, and creating emotional connections as key factors in delivering outstanding hospitality. Furthermore, they underline the importance of leading by example and investing in your team to sustain a warm, client-focused culture. Key points include actionable tips on remembering client preferences, creating a welcoming ambiance, and stepping out of comfort zones to make real-world progress in business.00:00 Introduction and Catching Up00:44 Episode Milestone and Future Plans01:07 Hospitality vs. Service Overview02:04 Opening Takes: Knowledge and Progress07:24 Client Retention and Growth Strategies15:32 Service vs. Hospitality in Business18:09 The Importance of Hospitality in Service18:58 Consistency in Client Service19:13 Client Retention Through Personal Connection21:16 The Pitfalls of Self-Centered Service23:41 Reading the Room: Tailoring Service to Clients25:23 Practical Tips for Enhancing Hospitality28:30 Leadership and Team Management33:47 Building a Unique Brand vs. Franchising35:18 Conclusion and Final ThoughtsLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

In this episode, Danica Smith, founder of Morningstar GX and our guest experience correspondent, interviews Billy Skelli-Cohen, CEO of Beaumier, about opportunities for providing "soulful hospitality" today.Recommended next episode: Strategy Meets Soul: Leading with Both Sides of the Brain A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Mary Sullivan, co-founder of Sweet but Fearless, talks with Sara Fay Egan, President and CEO of Beale Street Blues, about the power of pivots, both in life and in career. Life doesn't always go according to plan, actually, it rarely does. From surprise career twists to family emergencies and all the curveballs in between, it can sometimes feel like happiness is just out of reach. But what if you could find joy, even in the chaos? Mary and Sara explore how to recognize the seasons of life, trust your timing, and know when it's time to shift direction. This honest conversation is a reminder that change isn't something to fear. It's often the key to uncovering what truly fulfills you. Sara Fay is president and CEO of Beale Street Blues Company, a Hospitality and Restaurant Group and Entertainment Company. Her understanding of all aspects of the hospitality industry has elevated her to a sought-after expert in the field. Her experiences in event planning and starting and owning businesses, combined with her life experiences, inspired her to write her debut book, “The Through Line: Finding Happiness Through the Curveballs of Life, Family, and Business”.   Enjoyed this episode? Subscribe, hit like, and leave a comment—we'd love to hear your thoughts!     MORE ABOUT SARA FAY EGAN: LinkedIn: Sara Fay Egan Website: Sara Fay Egan Website: Sara Fay Egan Events Instagram: Sara Fay Egan Events BOOK: “The Through Line: Finding Happiness Through the Curveballs of Life, Family, and Business” ABOUT SWEET BUT FEARLESS: Website - Sweet but Fearless LinkedIn - Sweet but Fearless

Message from Jacob Moore on May 25, 2025

In this sermon on Hebrews 13:1–21, Pastor Benjamin Kandt explores how unshakeable faith takes root in everyday life. As the letter to the Hebrews draws to a close, the author turns from theological depth to practical exhortation — calling the church to live with love, hospitality, sexual integrity, contentment, and respect for spiritual leaders. Pastor Benjamin unpacks how these ordinary, often overlooked practices are actually extraordinary when grounded in Christ, who is “the same yesterday, today, and forever.”The sermon culminates in the majestic benediction of verses 20–21, where God is revealed as the One who equips His people through the risen Christ, our Great Shepherd. Pastor Benjamin reminds us that the Christian life is not lived in our own strength, but in the power of God's grace, enabling us to do His will. This message invites us to embody our theology in community — living out gospel truth in love, sacrifice, and faithful obedience.

Shoot us a Text.It's the Saturday after ASOTU CON and the energy is still buzzing. Nathan is joined by Chris Reeves and Ann-Marie Johnsons to talk about their favorite moments and the heart behind the event. Special guest Carol Marshall of ActivEngage brings her unique perspective on what it meant to be part of the unreasonable hospitality at ASOTU CON.Some of our favorite moments: community, hugs, the emotional impact of the car giveaway andthe charity auction raising $10,000 for Vehicles for Change.ActivEngage's culture of full-color service is highlighted through their all-human chat model and hospitality approach.Carol credits the book Be Amazing or Go Home for reigniting her team's proactive spirit after the COVID lull.“We tried to serve in full color, not black and white,” Carol says, capturing the essence of their contribution.Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about the hotel pre-opening and opening process.Recommended next episode with Kevin: The 70% Rule: Why Hospitality Leaders Grow Faster by Stepping Beyond Their Comfort Zone A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

We talk about how we want to provide an experience for the guest, to connect with them, to make a positive impact. The way to get there though is through embracing what may seem like the opposite of what we want, the transactional. Gasp!  Today on Shift Break we will be talking about why the transaction between you and the customer, the ordinary exchange of money for goods, is the gateway and foundation to building a truly remarkable business and hospitality experience! Related episodes:  In Praise of the "Transactional" 518: How to Run a Coffee Shop w/ Meaningful Hospitality 505: Maintaining Excellence in the Everyday Work of Coffee Shops w/ Maxwell Colonna-Dashwood SHIFT BREAK: Back to the Basics SHIFT BREAK: Is Your Love for Coffee Sabotaging Your Success? HIRE KTTS CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com

In this engaging conversation, Sorcha Porter shares her journey from a corporate job to becoming a successful realtor and entrepreneur. She discusses her initial reluctance to enter the real estate market, her experiences traveling and building a business, and how she navigated the challenges of COVID-19. Sorcha highlights her success in flipping properties, her focus on working with investors, and her recent venture into furnished rental management. She concludes with her aspirations to buy a castle in Europe and create unique hospitality experiences.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Co-Hosts: Steve Macchia and Matt Scott "This welcoming spirit of graced hospitality is to be shared and received continuously, one at a time and in community." - Steve Macchia  Learning to offer soul hospitality to another only comes after first experiencing the hospitality of God. In this episode of The Discerning Leader podcast, Steve and Matt define soul hospitality, how it shapes and builds spiritual community, and suggest tangible ways we can offer it to those around us. This conversation also explores how we can approach holy interruptions and embrace one another with a non-judgmental, gracious and generous spirit.   Join the conversation about spiritual discernment as a way of life at www.LeadershipTransformations.org and consider participation in our online and in-person program offerings. Additional LTI spiritual formation resources can be found at www.SpiritualFormationStore.com and www.ruleoflife.com and www.healthychurch.net.  

Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today's episode, we're thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon, and Brinks, Frederic brings a practical, global perspective to the evolving world of CX. What we cover in this episode: Why great customer experiences are effortless by design How AI can automate repetitive tasks, freeing your team for high-value conversations The critical need to balance AI automation with authentic human connection Why AI integration leads to more WOW moments and stronger customer loyalty How Ignoring AI today is like ignoring computers in the 1980s How AI enables 24/7 service without burnout Why solving problems quickly and easily is the foundation of trust and advocacy Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality industry. They explore how AI can serve as an enabler for operators, enhancing the efficiency of hospitality businesses by optimizing workforce management and improving guest experiences. Ben shares his journey from being an engineer to building technology companies focused on frontline workforces, detailing the creation of Sona and its impact on hospitality and retail sectors. They discuss the significant benefits of AI, such as providing data-driven insights and automating scheduling to free up managers' time for more critical tasks. Furthermore, they address the challenges of integrating AI into operations, the importance of involving frontline workers in the adoption of new technologies, and the rapid pace of AI advancements. Ben also emphasizes the need for businesses to adopt AI tools early to avoid being left behind and the potential for AI to revolutionize various business operations.Connect with Ben:https://www.getsona.com/https://www.linkedin.com/in/talkingquickly/https://www.getsona.com/resources/reports-and-resources/the-impact-of-artificial-intelligence-in-hospitalityConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week on GMO, the crew looks ahead to Memorial Day adventures—Alex Burkett is planning a trip to Cuyahoga Valley National Park, while Matt Whitermore recently visited Ferncrest Promised Land for a franchise discovery day (shoutout to Ferncrest and Brian Linton!). The team explores how wellness tourism continues to shape RV travel, with more parks offering yoga, meditation, and guided nature walks. A new Pilot/Campspot survey shows campers are favoring shorter trips to national parks and small towns within 200 miles. We also unpack how the 2026 GMI requirements on new RVs are pressuring campgrounds to upgrade their infrastructure. Plus, we highlight Electric Outdoors's off-grid glamping canopy, USA TODAY's 10 Best campgrounds, and the booming overlanding trend showcased at Overland Expo West. ---- ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Good Morning Hospitality⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ is part of the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Hospitality.FM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Multi-Media Network and is a Hospitality.FM Original The hospitality industry is constantly growing, changing, and innovating! This podcast brings you the top news and topics from industry experts across different hospitality fields. Good Morning Hospitality publishes three thirty-minute weekly episodes: every Monday and Wednesday at 7 a.m. PST / 10 a.m. EST and every Tuesday at 8 a.m. CET for our European and UK-focused content. Make sure to tune in during our live show on our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn page⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ every week and join the conversation live! Explore everything Good Morning Hospitality has to offer: • Well & Good Morning Coffee: Enjoy our signature roast—⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠order here!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ • Retreats: Join us at one of our exclusive retreats—learn more and register your interest ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ • Episodes & More: Find all episodes and additional info at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠GoodMorningHospitality.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Thank you to all of the Hospitality.FM Partners that help make this show possible. If you have any press you want to be covered during the show, email us at goodmorning@hospitality.fm Learn more about your ad choices. Visit megaphone.fm/adchoices

On this particularly timely edition of Kitchen Chat®: A Taste of Luxury, History, and Hospitality, host Margaret McSweeney whisks you away on a flavorful journey into the captivating world of Matcha! From World Tea Expo in Las Vegas and the Chicago Tea Festival, where the global popularity and ceremonial allure of Matcha was undeniably the… The post Matcha, Matcha, Matcha! appeared first on Kitchen Chat.

Embark on an insightful exploration of the hospitality sector, powered by data-driven analysis. Cindi Howson and Hyatt's data trailblazer, Ray Boyle (Vice President, Data and Analytics), are charting a course through Hyatt's data innovation. Witness how Hyatt's four-pillar data strategy is revolutionizing everything from employee empowerment to guest personalization and operational efficiency. Discover how Hyatt is democratizing data with self-service tools and pioneering an AI-powered frontier to redefine the very essence of hospitality!Key Moments: Data as an Asset (08:26): Ray emphasizes the importance of shifting the organizational mindset to view data not as a cost center, but as a critical asset. He discusses how data should be cared for, invested in, and stored like any other valuable asset, with the expectation of generating value for the business.  Hyatt's Data Strategy Pillars (13:00): Ray outlines the four key pillars that form the foundation of Hyatt's data strategy. These pillars include cultivating people and building a data-driven culture, personalizing the guest and customer experience in a high-trust environment, operating with excellence by ensuring operational efficiency and information consistency, and growing with intent by integrating new businesses and data flows.  Key Milestones in Hyatt's Data Transformation (16:42): Ray details the significant milestones in Hyatt's data transformation journey. These include clarifying the data strategy, establishing the data and AI operating model, building data governance capabilities, modernizing the data platform and infrastructure, expanding data assets, and releasing new services like personalization and forecasting.  Data Democratization and Data Fluency (23:00): Ray explains Hyatt's strong emphasis on self-service analytics to empower users across the organization. He discusses the importance of data accessibility, trustworthiness, and usability, as well as the potential of generative AI to further democratize data access and insights.  This includes building a data community to facilitate knowledge sharing and learning, as well as providing tooling and guidance to business organizations to effectively roll out analytics within their domains.  AI's Impact and Collaboration (31:35): Ray explores the transformative impact of AI on businesses and its role in fostering tighter collaboration between business and technology teams. He discusses how AI is driving the need for reimagined workflows and how it's changing the way data is used and delivered across the organization.Key Quotes:“ThoughtSpot has been a key partner of ours on that journey. We just roll the data into the cloud, and we're working to publish our assets, sales, finance, loyalty, revenue, search, and marketing into that infrastructure so that there's just a growing base of information that everybody can use in the self-service context.” - Raymond Boyle"Velocity is something you build over time. It's how I think about the operating model around data, ensuring everyone plays their role and develops the necessary skills. To me, velocity increases as you establish the operating model and you have the business, technology, and data organizations, along with governance and security, all participating effectively. - Raymond Boyle"When you think about the business outcomes and how people are beginning to consider AI's potential in that transformation, I believe AI is becoming a more significant factor every quarter." - Raymond BoyleMentionsThe Four V's of Big Data, Including VelocityDalva, By Jim HarrisonMinnesota Timberwolves' SuccessGuest Bio Ray Boyle (current Vice President, Data and Analytics at Hyatt) has enjoyed a distinguished career spanning several industries and roles across consulting, software, analytics, and data leadership. His notable roles include leading strategic planning, research, and analytics for Walmart's Sam's Club division; serving as Vice President of Walmart Global Customer Insights and Analytics; Vice President of Walmart's Global Data and Analytics Platform; Vice President leading FICO's global retail and CPG practice; and Executive Vice President heading IRI's Global Shopper Analytics and Services team.Since 2019, Ray has served as Vice President, Data and Analytics at Hyatt. Aligned with Hyatt's purpose — to care for people so they can be their best — his ambition is to elevate and scale that care through data-driven decisions and automation that benefit guests, customers, owners, and colleagues.Guest Bio Ray Boyle (current Vice President, Data and Analytics at Hyatt) has enjoyed a distinguished career spanning several industries and roles across consulting, software, analytics, and data leadership. His notable roles include leading strategic planning, research, and analytics for Walmart's Sam's Club division; serving as Vice President of Walmart Global Customer Insights and Analytics; Vice President of Walmart's Global Data and Analytics Platform; Vice President leading FICO's global retail and CPG practice; and Executive Vice President heading IRI's Global Shopper Analytics and Services team.Since 2019, Ray has served as Vice President, Data and Analytics at Hyatt. Aligned with Hyatt's purpose — to care for people so they can be their best — his ambition is to elevate and scale that care through data-driven decisions and automation that benefit guests, customers, owners, and colleagues. Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

In this episode, Wil Slickers interviews Jon Gardner, the Global President of Development at F1 Arcade. As a huge Formula 1 and Motorsports fan, Wil dives deep into the world of F1 Arcade, a unique concept that combines advanced F1 racing simulators with exceptional hospitality. They discuss the F1 Arcade experience, how it brings the thrill of Formula 1 racing to everyone, and the journey from concept to reality. Jon shares his transition from oil and gas to experiential hospitality, his partnership with Adam Breeden, and the future of F1 Arcade. They also touch on the importance of personalization, team empowerment, and creating 'wow' moments for guests. Don't miss out on this engaging episode that offers valuable insights into delivering an immersive hospitality experience! Connect with Jonathan Gardner: ⁠⁠⁠LinkedIn⁠⁠⁠ F1 Arcade Website Connect with Wil: ⁠⁠⁠LinkedIn⁠⁠⁠ ⁠⁠⁠Instagram⁠⁠⁠ This episode is brought to you by our sponsors at: ⁠⁠⁠Send Squared⁠⁠⁠, the Hubspot for Hospitality Brands & Professionals! Get your business and leads organized and automated with Send Squared, the industry's best CRM! ——– Thank you for tuning into our podcast!⁠⁠⁠ Slick Talk⁠⁠⁠ is a⁠⁠⁠ Hospitality.FM⁠⁠⁠ production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our⁠⁠⁠ website⁠⁠⁠ and take a look at our amazing⁠⁠⁠ podcast and network sponsors⁠⁠⁠ that make this all possible! You can also listen to our Monday morning podcast,⁠⁠⁠ Good Morning Hospitality⁠⁠⁠, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out⁠⁠⁠ our contact form⁠⁠⁠, and we will be in touch! Last but not least, we love to connect on LinkedIn!⁠⁠⁠ Let's connect⁠⁠⁠ there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

How is hospitality education evolving? Nicolas Graf, chaired professor and Associate Dean at New York University's Jonathan M Tisch Center of Hospitality, joins Dan today to discuss the realm of hospitality education. Their discussion spans Nicolas's unique career path that started from being a high school dropout and chef apprentice in Switzerland, to becoming a chaired professor of hospitality. They explore the essential role of hospitality in everyday life and its potential for significantly impacting careers. The two dive into the future of hospitality education, emerging pathways for students and apprentices, and the substantial impact of hosting hospitality conferences. The episode also highlights the importance of saying 'yes' to opportunities, the evolution of the experience economy, and how institutions like NYU are shaping the future of the hospitality industry.Takeaways: Say "yes" more often to opportunities that come your way, even if they are outside your comfort zone. These can lead to unexpectedly positive outcomes and career paths.Recognize that the hospitality industry offers multiple pathways, including traditional four-year degrees, apprenticeships, and associate degrees that can credit work-based experience. Explore these options based on your circumstances and goals.Take advantage of financial aid and scholarships offered by institutions like NYU, especially if financial constraints are a concern. These avenues can significantly reduce the economic burden of higher education.Understand that the principles of hospitality (such as making people feel cared for and appreciated) are applicable across various industries beyond hotels and restaurants. Develop and leverage these skills to enhance your career in any field.Strive to positively impact others through your work. Whether you're an educator, manager, or employee, making a difference in people's lives is deeply rewarding.Be open to different roles and industries throughout your career. Experiences in jobs like hotels, consulting, and even internships can provide diverse skills and perspectives that are highly valuable.Quote of the Show:“ One thing that's always been exciting for me is when you can positively impact someone else, and that's probably why I am doing what I'm doing.” - Nicolas GrafLinks:LinkedIn: https://www.linkedin.com/in/nicolas-graf/ Website: https://www.nyu.edu/ Shout Outs:0:41 - TAM's Incubator https://tamsincubator.com/ 0:49 - Jonathan M Tisch Center of Hospitality https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality.html 5:24 - Virginia Tech https://www.vt.edu/ 6:29 - University of Houston https://uh.edu/ 6:34 - Essex Business School https://www.essex.ac.uk/departments/essex-business-school 6:42 - Cornell University https://www.cornell.edu/ 10:37 - Pennsylvania State University https://www.psu.edu/ 12:15 - Langone Health NYU https://nyulangone.org/ 12:26 - Harvard University https://www.harvard.edu/ 14:43 - National Academy Foundation https://naf.org/ 15:30 - Marriott Family Foundation https://www.jwasmarriottfoundation.org/ 15:51 - Bill Marriott Institute of Hospitality https://hospitality.utah.edu/ 16:01 - University of Utah https://www.utah.edu/ 17:43 - Howard University https://howard.edu/ 17:46 - Marriott-Sorenson Center for Hospitality Leadership https://business.howard.edu/hospitality-leadership 20:23 - Pyramid Hospitality Group https://www.pyramidglobal.com/ 22:30 - Danny Meyer https://en.wikipedia.org/wiki/Danny_Meyer 22:32 - Setting the Table https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763 24:01 - Pine and Gilmore https://strategichorizons.com/pine-and-gilmore/ 24:56 - Macy's https://www.macys.com/ 25:16 - Adrian Cheng https://www.linkedin.com/in/adrian-cheng-chi-kong/ 25:21 - Rosewood Hotels https://www.rosewoodhotels.com/en/default 27:18 - Ritz Carlton https://www.ritzcarlton.com/ 28:35 - Hilton https://www.hilton.com/en/ 29:19 - Capital One https://www.capitalone.com/ 29:56 - Wall Street Journal https://www.wsj.com/ 30:04 - Tiffany's https://www.tiffany.com/ 32:45 - Norwegian Cruise Line https://www.ncl.com/ 34:23 - Citizen M https://www.citizenm.com/ 42:45 - Johnson and Wales https://www.jwu.edu/ 42:58 - Chip Wade https://chipwade.com/ 42:59 - Union Square Hospitality Group https://www.ushg.com/ 43:02 - Marcus Samuelsson https://en.wikipedia.org/wiki/Marcus_Samuelsson 50:44 - Questrex https://questex.com/ 

In this episode of Masters of Moments, host Jake Wurzak sits down with Greg Kennealey, CEO of Peregrine Hospitality, for an in-depth conversation on building and operating a diversified hotel platform with a focus on performance, alignment, and long-term value creation. With a career that includes time at Strategic Hotels and KSL Capital, Greg brings both institutional experience and an owner-operator mindset to the conversation. They discuss the evolving landscape of hotel investment, from pandemic-driven shifts in demand and staffing, to the renewed importance of leisure travel, stress-testing models, and driving performance across both luxury resorts and extended-stay properties. Greg also breaks down the founding of Peregrine, their vertically integrated approach, and how alignment and talent are central to outperforming in any market cycle. They also cover: How the best hotel companies earned loyalty by prioritizing staff during COVID Lessons from KSL on underwriting, capital planning, and long-term investing The rise of experiential and independent resorts—and where they see opportunity Why owner-operator models outperform in today's capital environment The critical role of KPIs like labor margin, guest satisfaction, and revenue flow Designing phantom ownership structures to retain and reward top hotel talent Building a culture of accountability and innovation from the ground up This episode is a masterclass in hospitality execution, told through the lens of someone who has scaled both iconic resorts and margin-driven select-service portfolios—and believes the best teams win every time. Links: Peregrine Hospitality - https://www.peregrinehg.com/ Greg on LinkedIn - https://www.linkedin.com/in/greg-kennealey-946b715/ Connect & Invest with Jake: Follow Jake on X: https://x.com/JWurzak 1 on 1 coaching with Jake: https://www.jakewurzak.com/coaching Learn How to Invest with DoveHill: https://bit.ly/3yg8Pwo Topics: (00:00:00) - Intro (00:01:32) - Resilience and Challenges in the Hotel Industry (00:03:12) - Investment Strategies and Stress Testing (00:04:59) - Balancing Leisure and Corporate Travel (00:08:21) - Operational Challenges and Innovations (00:34:13) - The Role of Location in Hotel Success (00:38:51) - Conviction in Hotel Investments (00:41:07) - The Complexity of Hotel Ownership (00:41:48) - The Owner-Operator Model (00:44:49) - Sales Strategies and Exit Timing (00:47:21) - Rapid Acquisition Challenges (00:50:12) - Building an Entrepreneurial Venture (00:54:24) - Operational Oversight and KPIs (00:58:40) - Managing Labor Costs (01:01:26) - Investing in Experiential Resorts (01:09:02) - Food and Beverage Strategies (01:15:52) - Future Goals and Favorite Hotels

Youssef Boudarine is the Creator of Epicurean Indy and Founder of J'Adore Pastry   Listen to Circle City Success Podcast episode 209, where you'll hear Youssef tell us about...   ● Why he decided to attend culinary school, his passion for food and the arts, his eperience traveling Europe while working in the food and restaurant industry, and why he moved to Indiana ● His journey to Indiana, getting connected to people in the city, and how the food scene landed him opportunities to work alongside some of the top chefs in Indianapolis ● The story of J'Adore Pastry, the why behind creating a business, and the origin of Epicurean Indy   Circle City Success Podcast Partners & Sponsors  

In this episode, Master Sommelier Bobby Stuckey returns to the Vint Wine Podcast for a wide-ranging conversation on the art of hospitality, the evolving role of the sommelier, and the deep connections forged through thoughtful service. From his early days bussing tables after being expelled from school, to building one of America's most respected restaurant groups, Bobby shares the personal philosophy that guides his work on the floor, in the cellar, and as a leader.We explore what defines a great sommelier, the enduring importance of humility and guest-focused service, and why social media influence is no substitute for decades of commitment. Bobby also reflects on the continued growth of Frasca Hospitality Group, the complexities of operating in a luxury hotel setting, and the expansion of his Scarpetta wine label in Friuli, Italy. Along the way, he shares stories that reveal why graduation dinners and post-surgery guests in Vail can be as instructive as any textbook on hospitality.This episode is essential listening for those passionate about wine, committed to service, or building something with lasting impact.

In this episode of Hotel Moment, Karen Stephens sits down with Stuart Greif, Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide. With over two decades of leadership experience in hospitality, Stuart shares how to balance innovation in hospitality, the guest experience, and profitability in the luxury sector. From his pragmatic approach to AI implementation to his emphasis on human connection as the core of hospitality, Stuart offers practical advice on how hotels can differentiate themselves in a tech-driven landscape while delivering exceptional experiences that drive loyalty, higher spending, and powerful word-of-mouth marketing.

➡️ Join 321,000 people who read my free weekly newsletter: https://newsletter.scottdclary.com➡️ Like The Podcast? Leave A Rating: https://ratethispodcast.com/successstoryJonathan Campau is a luxury hospitality pioneer who transformed a bold vision into a $700M real estate empire by exclusively serving the world's top 1%. As the mastermind behind some of the most sought-after high-end properties, Jonathan has redefined what it means to deliver unforgettable experiences to ultra-high-net-worth clients. With decades of entrepreneurial grit, innovative deal-making, and an unwavering commitment to excellence, he has become a trusted name in luxury real estate and hospitality. Jonathan's story is a masterclass in scaling elite service into an enduring, global portfolio.➡️ Show Linkshttps://www.instagram.com/luxuri.ceo/https://www.linkedin.com/in/jonathancampau/ ➡️ Podcast SponsorsHubspot - https://hubspot.com/ Vanta - https://www.vanta.com/scott Federated Computer - https://www.federated.computer Lingoda - https://try.lingoda.com/success_sprintCornbread Hemp - https://cornbreadhemp.com/success (Code: Success)FreshBooks - https://www.freshbooks.com/pricing-offer/ Quince - https://quince.com/success Northwest Registered Agent - https://www.northwestregisteredagent.com/success Prolon - https://prolonlife.com/clary Stash - https://get.stash.com/successstory NetSuite — https://netsuite.com/scottclary/ Indeed - https://indeed.com/clary➡️ Talking Points00:00 - Intro01:37 - What Jonathan Does02:34 - Jonathan's Origin Story05:00 - Why Real Estate?09:21 - Why Isn't Everyone Doing This?12:30 - Finding Rent-to-Own Owners20:21 - Jonathan's Real Estate Advice24:25 - Jumping into Luxury Real Estate29:20 - Sponsor Break32:29 - Mastering Rent-to-Own Deals41:50 - Never Cross-Collateralize47:50 - What Jonathan Wants to Improve59:07 - Sponsor Break1:01:19 - Wild Career Stories1:17:23 - Jonathan's 2025 Business Size1:13:56 - Advice to His Younger Self1:18:35 - Jonathan's Biggest Risk1:22:22 - Radical Candor in Deals1:24:07 - A Tough Lesson Learned1:27:47 - Sacrifices & Work-Life Balance1:33:08 - Defining Success1:34:52 - One Lesson for His KidsSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What happens when a frustrated Airbnb host builds a tool to solve his own problem—and ends up launching one of the most influential platforms in short-term rentals? In this episode, we sit down with Pierre-Camille Hamana, CEO and founder of Hospitable, to explore his surprising journey from law school dropout to tech entrepreneur. What began as a simple solution to automate guest messaging for his own rental has grown into a powerhouse property management platform supporting tens of thousands of listings across the globe. Pierre shares the real story behind Hospitable's evolution—from a basic tool for solo hosts to a full-fledged system tackling everything from platform integration to direct bookings. We dive into the complexities of building software for hosts, the future of short-term rental automation, and why simplicity is the key to scaling. Whether you're a seasoned host, a budding entrepreneur, or just fascinated by startup journeys, this episode is packed with insight, inspiration, and behind-the-scenes moments from a founder who's quietly reshaping the future of hospitality tech. Things we discussed in this episode: Founder's Origin: Pierre Hamana began by renting out a room on Airbnb and built Hospitable to automate his own guest messaging. Early Focus: Designed for small hosts managing fewer than 7 properties. Direct Bookings: Built-in booking engine with ID checks, rental agreements, and deposit handling. OTA Integrations: Navigated complex relationships with platforms like Airbnb and Booking.com. Community Input: Product roadmap shaped by user forums and direct feedback. Support Culture: Globally distributed team known for fast, friendly help—often using memes. Vision: Exploring marketplace tools and STR property investments. Small Host Challenges: Tackled issues like payment processing and lack of support from traditional vendors. Platform Growth: Evolved from a messaging tool to an all-in-one host solution. Tech Democratization: Making powerful tools accessible to individual hosts and self-managers. Get in touch with Pierre: Facebook - ⁠https://www.facebook.com/20AD6664F78B17B8FED5⁠ LinkedIn - ⁠⁠⁠⁠https://www.linkedin.com/in/pchamana/⁠ Instagram - ⁠⁠⁠⁠https://www.instagram.com/pchamana/⁠ Website - ⁠⁠⁠⁠https://smartbnb.io/⁠ #SmartStayShow #realestate #realestateinvestor #realestateagent #RealEstateInvesting #ShortTermRentals #AirbnbTips #HostTech #PropertyManagement #TravelTech #EntrepreneurStory #DirectBookings #HostLife #HospitableSoftware #STRInnovation Follow Us! Join Jason Muth of Prideaway Stays and Straightforward Short-Term Rentals and Real Estate Attorney / Broker Rory Gill for the first episode of SmartStay Show! Following and subscribing to SmartStay Show not only ensures that you'll get instant updates whenever we release a new episode, but it also helps us reach more people who could benefit from the valuable content that we provide. SmartStay Show ⁠⁠⁠⁠Website⁠⁠⁠⁠ and on ⁠⁠⁠⁠Instagram⁠⁠⁠⁠ and⁠⁠⁠⁠ YouTube⁠⁠⁠⁠ Prideaway Stays ⁠⁠⁠⁠Website⁠⁠⁠⁠ and on ⁠⁠⁠⁠Facebook⁠⁠⁠⁠ and ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ Straightforward Short-Term Rentals ⁠⁠⁠⁠Website⁠⁠⁠⁠ and on ⁠⁠⁠⁠Instagram⁠⁠⁠⁠ Attorney Rory Gill ⁠⁠⁠⁠on LinkedIn⁠⁠⁠⁠ Jason Muth on ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ Hospitality.FM SmartStay Show is part of⁠⁠⁠⁠ Hospitality.FM⁠⁠⁠⁠, a podcast network dedicated to bringing the best hospitality-focused podcasts to those in and around the industry, from Food + Beverage, Guest Experience, Diversity & Inclusion, Tech, Operations, Hotels, Vacation Rentals, Real Estate Law, and so much more!

What makes Chick-fil-A's hospitality more than just good service?In this episode, we're joined by Nicholas Lawrence, Executive Director of People & Culture, Chick-fil-A Local Franchise - Indianapolis and the founder of Lawrence Leadership.Nick takes us behind the scenes of Chick-fil-A's legendary hospitality culture—where “my pleasure” isn't just a catchphrase, it's a moral obligation. From his early days selling shirts and ties at Macy's to leading people and culture at a top-performing franchise, Nick shares how leadership, emotional intelligence, and ownership are at the heart of every great customer experience.What You'll Learn:How Chick-fil-A builds a customer-first culture that rivals the best in hospitalityWhy local ownership makes all the difference in maintaining brand excellenceLessons from retail and HR that translate directly into hotel leadershipWhy emotional intelligence is the competitive edge for any hospitality businessWhat “serving a higher purpose” really looks like in day-to-day operationsWhether you're leading a hotel team or running a restaurant, this episode is packed with actionable takeaways to elevate your guest experience.Watch the FULL EPISODE on YouTube: https://youtu.be/68j5jerfiG8 This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nicholas on LinkedIn: https://www.linkedin.com/in/nicholas-lawrence-shrm-cp-59b76289/Chick-fil-A Local Franchise: https://www.chick-fil-a.com/For full show notes head to: https://themodernhotelier.com/episode/158Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Meghan Clem and Katie Webb Brundige are the creative forces behind Intertwined Inc., bringing decades of experience in hospitality, events, marketing, and design to the art of crafting luxury experiences. Their hospitality collection of brands offers wedding and event production services, social media marketing, and room block management. Known for their creativity, precision, and heart, they also lead RAD Camp, their nonprofit organization dedicated to empowering individuals with disabilities through life- changing and inclusive experiences. Meghan, a University of Southern California graduate with a degree in Public Relations, launched her career in event planning and public communications for the City of Anaheim, later expanding her talents into large-scale production, nonprofit consulting, and social media strategy. Katie, who holds a Bachelor's degree in Hospitality and Tourism Management with a focus in Event Management from San Diego State University, began her journey planning major events for Fortune 500 companies before building a reputation for bespoke event design and multi-day productions across the globe. Together, they've woven social impact into the very fabric of their business model because they believe that luxury and generosity are not mutually exclusive. -- Critical Mass Business Talk Show is Orange County, CA's longest-running business talk show, focused on offering value and insight to middle-market business leaders in the OC and beyond. Hosted by Ric Franzi, business partner at REF Orange County.

What happens when a love for art, culture and community transforms into a thriving boutique hospitality business in the hills above Rio de Janeiro? In this soulful episode of The Business of Glamping and Unique Holiday Rentals, I sit down with Dacia Young, a passionate Bed and Breakfast owner who left behind the familiar and followed a dream to Brazil's bohemian heart... Santa Teresa. We explore how her unique 13-room heritage property, expertly decorated with elegant art pieces, became more than just a guest stay… it became a reset space and a sanctuary for rest, reflection, and realignment. In this episode, we dive into: Why she chose a boutique, cultural model over the traditional tourist trail How her family-run Bed and Breakfast delivers that wow factor with local art, garden views and homemade breakfasts What inspired her to launch "Reset Retreats", and how they're helping guests slow down, reflect, and restore The power of hosting transformational experiences (and what guests really want from a retreat) What it's like to move abroad and start a business around a different pace of life If you've ever dreamt of running your business in a vibrant new country… or building a retreat that offers more than just a pretty view, this episode will leave you inspired, grounded and full of ideas. Because sometimes, the best way to grow your business… is to slow down. If you want to visit Dacia in Casa Jomo, attend one of her retreats or learn from her if you are thinking of relocating, visit: https://www.casajomo.art/ __________   Sarah Riley - The Glamping Academy Learn what it takes to launch a glamping business: https://www.inspiredcoursesvip.com Join the Glamping Start Up And Grow Club: https://www.inspiredcoursesvip.com/club Take part in the Masterclasses: https://www.inspiredcoursesvip.com/masterclasses Contact Sarah through LinkedIn: https://www.linkedin.com/in/sarahrileyuk/ All show notes can be found with each podcast episode and in this archive: https://www.inspiredcamping.com/category/podcast/

One of my areas of study in my undergraduate degree was the religions and cults in the Mediterranean—from Ancient Greek religion to Roman to Judaism and into early Christianity. Through this work, you can see the commonalities in these moral and cultural norms as well as the religious similarities, and of course, I continue to feel frustrated at seeing the talk, through the world, about immigrants. Whether they are illegal, how do we treat them, how do we “protect” our land, resources. It always makes me wonder if the laws of hospitality that were SO incredibly important to the religions and governments in the Bible and Ancient Greek religion and culture (the “basis for our own constitution”) matter to those in charge. Do they understand the root of the messages they seem to preach? So, rather than get on a soap box and condemn the hypocrite I wanted to talk about stranger and hospitality in Greek Myth and in the Bible that you might think you know. We will discuss Xenia (Greek: ξενία [kse'ni.a]) and Theoxeny.References and SourcesMythology of Hospitality, by Alilia Athena, Aug 10,2024:  https://paleothea.com/cultural-myths/mythology-of-hospitality/The Stranger from Bible Hub: https://biblehub.com/topical/t/the_stranger.htm  A Brief Biblical Case for LGBTQ inclusion, The ReformationProject: https://reformationproject.org/case/sodom-and-gomorrah/  The Story Of Sodom And Gomorrah Asks Us To Consider Our OwnInhospitality. Grant Hartley,  December11, 2022. https://outreach.faith/2022/12/the-story-of-sodom-and-gomorrah-asks-us-to-consider-our-own-inhospitality/  Embracing the Stranger: Hospitality in the Bible, PastorFari Maghami: https://coastalchurch.org/embracing-the-stranger-hospitality-in-the-bible/   Philoxenia – Greek Hospitality – The Myth of Baucis andPhilemon https://greekerthanthegreeks.com/philoxenia-greek-hospitality-the-myth-of-baucis-and-philemon/  Xeniahttps://en.wikipedia.org/wiki/Xenia_(Greek)On Meeting Gods in Disguise: The Myths of Ovid and theMessage of Paul by Noah Huismanhttps://noahhuisman.substack.com/p/on-meeting-gods-in-disguiseReferencesBiblical & Roman/Greek References:Genesis 18–19Judges 19Ezekiel 16:49-50Isaiah 1:10-17Jeremiah 23:14Amos 4:1-11Zephaniah 2:8-11Sirach 16:8Wisdom 19:15Matthew 25:35Luke 10:25-37Hebrews 13:2Acts 14 (Paul and the gods Zeus and Hermes)Ovid, MetamorphosesPhilo of Alexandria, writings on SodomAugustine's interpretations (early 5th century)Here are some New Testament biblical passages that directlyinstruct and command  to show hospitalityas a people who are called to follow Christ:Romans 12:13 – “Share with the Lord's people whoare in need. Practice hospitality.”1 Peter 4:9 – “Offer hospitality to one anotherwithout grumbling.”Hebrews 13:2 – “Do not forget to showhospitality to strangers, for by so doing some people have shown hospitality toangels without knowing it.”Titus 1:8 – “Rather, he must be hospitable, onewho loves what is good, who is self-controlled, upright, holy and disciplined.”Matthew 25:35 – “For I was hungry and you gaveme something to eat, I was thirsty and you gave me something to drink, I was astranger and you invited me in.”3 John 1:5-8 – “Dear friend, you are faithful in what you are doing for the brothers and sisters, even though they are strangers to you. They have told the church about your love. Please send them on their way in a manner that honors God. It was for the sake of the Name that they went out, receiving no help from the pagans. We ought therefore to show hospitality to such people so that we may work together for the truth.”

[Watch episode here] Welcome to the Curious Conversations Business Mini Series – where we sit down for real, raw, and honest chats with inspiring business owners who've built their dreams from the ground up. No fluff, no filters — just the truth behind what it really takes to succeed.In this powerful episode, we dive into the world of hospitality with Melinda and Wani, from Melbourne institution Ms Frankie, and the co-founders of a thriving hospitality group. Melinda opens up about the true behind-the-scenes journey — from launching their very first venue, the initial investment, and hustling to survive, to nearly shutting down and ultimately turning it all around into a profitable business. If you've ever dreamed of starting a business, especially in the hospitality industry, or you're in the thick of it and need some motivation, this episode is packed with real-life lessons, practical tips, and inspiring resilience.Topics we cover:How Melinda and Wani got started in hospitalityThe first major investmentWhat no one tells you about running a venueNavigating debt and tough decisionsHow they turned it all aroundTips on building a sustainable and profitable business Subscribe for more Curious Conversations as we explore the stories beyond the highlight reel — the grit, growth, and glory of building something meaningful.

Want to stay at the Park Street Inn? Click here to reserve a room -⁠ ⁠https://secure.thinkreservations.com/theparkstreetinn/reservations⁠⁠Sign up on our email list for more recipes, hospitality tips and special discounts to our inn - https://theinnkeepercouple.myflodesk.com/e81a3tzvlyFollow our inn on instagram - ⁠https://www.instagram.com/theparkstreetinn/⁠Follow the Innkeeper couple - ⁠https://www.instagram.com/theinnkeepercouple/⁠Looking to own a B&B or short term rental property? Check out our Hospitality course here - ⁠https://stan.store/theparkstreetinn/p/innkeepercoop⁠ We'll give you a detailed blueprint to owning your own Bed & Breakfast, Inn, or Retreat Center - even if it seems miles and years away. Because chances are... it's more doable than you think!Love tea? Use promo code SipwithBrittany at jolenesteahouse.com to receive a 15% discount. They are a Banff tea house with all the varieties of tea one could love. We love the chai and cinnamon plum! THE INN'S SECRET RECIPES - This one-time purchase includes all of the recipes we've created since we became B&B owners, and we'll continue to add recipes to this as we go, as well - https://stan.store/theinnkeepercouple/p/every-recipe-bundleBe sure to leave us a review and share with your friends. Thank you for listening! 

In this episode, Kevin Kelleher, a former hotel leader who is now an account manager at Actabl, shares what he's learned about growth in hospitality.Recommended next episode with Kevin: From Heart of House to Leadership: Lessons From My Journey to Hospitality Excellence A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Teatime Discipleship, my phrase for personal, generous hospitality, is about the serving and cherishing one friend offers another. We link arms, to say, "I am here for you" in a world that is draining and isolating. Download for free: The Heart of a Disciple Journal

Dave introduces today's guest, Will Guidara, author of ‘Unreasonable Hospitality,' and his storied culinary background. Dave then interviews Will and they talk about Will's philosophies on hospitality, the influence of Danny Meyer's approach to hospitality, problem-solving, and having a positive attitude regarding work. Dave finishes with an Ask Dave. Listen to the previous DCS episode with Will here: https://open.spotify.com/episode/0356ddrsgQgqDbWQOUw2J9?si=EW6uezCeRE2vFnmvVLAnlw Purchase ‘Unreasonable Hospitality' here: https://www.unreasonablehospitality.com/#TheBook Check out Will's newsletter here: https://www.unreasonablehospitality.com/newsletter Check out past speakers at The Welcome Conference here: youtube.com/@TheWelcomeConference Send in your questions to askdave@majordomomedia.com Subscribe to the show on YouTube: https://www.youtube.com/@thedavechangshow Subscribe to Recipe Club on YouTube: https://www.youtube.com/@recipeclubofficial Submit your favorite food moments in your favorite movies to majorfoodporn.com Join our community discord on majordomo.com Host: Dave Chang and Chris Ying Guests: Will Guidara Video/Audio Producer: Felipe Guilhermino Majordomo Media Producers: Kelsey Rearden and David Meyer Editor: Stefano Sanchez Learn more about your ad choices. Visit podcastchoices.com/adchoices