Podcasts about Hospitality

Relationship between the guest and the host, or the act or practice of being hospitable

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    Best podcasts about Hospitality

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    Latest podcast episodes about Hospitality

    Behind the Stays
    Hilton This Week in Hospitality: Says AI Is Coming for the OTAs, Kayak's Founders Launch Lola, and Choice Buys Harvest Hosts for $130M

    Behind the Stays

    Play Episode Listen Later Oct 2, 2026 64:00


    Scott is in Sicily, so Zach, Ben Wolff and Edwin Kramer take the docket. Edwin checks in from a new boutique hotel on Spain's Costa Blanca, and Ben is fresh from the glamping show. The first story: Hilton's CIO says AI assistants have put online travel agencies under real threat, yet he expects personal AI agents to become commissionable channels too. The crew asks what "direct" even means when an agent that never sleeps keeps rate-shopping after the booking is made. Edwin says post-booking shopping could be a bigger disruption than the booking itself. Then Booking.com tightens how much guest data, including phone numbers, it passes to hotels. Next, Lola, the new AI travel assistant from Kayak's co-founders, wholly owned by Booking Holdings. It has a free tier, a $5 a month membership and a $25 a month VIP plan, and both paid plans need a 12-month commitment. Edwin thinks it could make the OTA stronger. Ben is highly skeptical that anyone will pay up front for perks. Then Choice Hotels buys RV club Harvest Hosts for a reported $130 million. The crew talks about farm hospitality, RVers who eventually want a real bed, and what IHG and Wyndham do next. The closer: Europe's new anti-greenwashing rules took effect September 27. Edwin explains why they are hard to police and why hotels may go quiet about sustainability instead. Plus spice of the week: a hot September in southern Europe, and why this is the moment to experiment.   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

    Keys To The Shop : Equipping the Coffee Retail Professional
    628: Start With Reasonable Hospitality

    Keys To The Shop : Equipping the Coffee Retail Professional

    Play Episode Listen Later Oct 1, 2026 26:37


    We love extremes. Novel services, events, specials, and stunts to catapult us into the consciousness of our customers seem to be what we favor and are fixated on. After all, it proves that we are different, better, and that we care about people and quality!...right? Not exactly. Just like Settling the Table before it, Wil Guidara's great book, Unreasonable Hospitality has been making the rounds in the coffee sphere. Many draw inspiration from this book and it helps them make their shops better. Others I have seen take the idea of "unreasonable" and jump over the basics directly into extreme and novel one off efforts or give into the compulsion to reinvent vs refine who they are and what they do. This I feel is a mistake. Today we will be talking about why we need to start with and more successfully maintain reasonable hospitality in order to naturally bring about the kind of moments we can later say were unreasonable, but fit with who we are, vs efforts that we slap on to our shops that are flailing in the basics.   Consulting to help you and your coffee business thrive. Book a free call now:  https://calendly.com/chrisdeferio/30min    Related episodes: 430 : Embracing "Unreasonable Hospitality" w/ Will Guidara | Thank You NYC + The Welcome Conference SHIFT BREAK! The Trend of Backwards Hospitality SHIFT BREAK! The Trend of Backwards Hospitality 469: Unremarkable Hospitality and Cafe Terroir     SPONSORS! "Your Brand Cafe" for all your Cups, Sleeves printing and much more!    The worlds best plant based beverages! The Barista Series! 

    The Modern Hotelier
    #337: How Revenue Management Is Changing & Giving Independent Hotels An Advantage | with Steve Taft & Tim Kolman

    The Modern Hotelier

    Play Episode Listen Later Oct 1, 2026 28:24


    What can a modern revenue management system (RMS) actually do for an independent hotel? In this episode, David Millili sits down with Steve Taft, VP of Partnerships at  ampliphi RMS, and Tim Kolman, VP of Sales at ampliphi RMS, to discuss how modern revenue management systems are helping independent hotels compete with larger brands.For many 40-room independent hotels, revenue management is still something owners and operators handle at the end of a long day. From check-ins and check-outs to laundry, breakfast, maintenance, and guest service, there is often little time left for analyzing demand and optimizing room rates.In this episode, we discuss:Why independent hotels have historically been underserved by hospitality technologyHow a 40-room independent hotel can approach hotel pricing and revenue managementWhy legacy RMS technology created the perception that revenue management requires extensive manpowerThe difference between an all-in-one hotel technology stack and a best-in-breed technology strategyIf you're a hotel owner, general manager, revenue manager, hospitality technology professional, or independent hotel operator interested in hotel revenue optimization, RMS technology, AI for hotels, dynamic pricing, RevPAR, commercial strategy, and independent hotel technology, this episode is for you.Watch the FULL EPISODE on YouTube: https://youtu.be/bmg2EWB-8NU Links:Steve on LinkedIn: https://www.linkedin.com/in/stevetaft/Tim on LinkedIn: https://www.linkedin.com/in/tkolman/ampliphi RMS: https://www.getampliphi.com/For full show notes head to: https://themodernhotelier.com/episode/337Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    Unshaken
    Ep 329: The Build You Up Series: The Encouragement of Hospitality with Rebecca Amburgey

    Unshaken

    Play Episode Listen Later Oct 1, 2026 87:21


    It's time to set the table, simmer some soup, and open your heart to welcome others in. But why make the effort? As Christians, we practice hospitality because Christ has generously welcomed us into His kingdom and love. In today's episode, we're diving into the "why" and "how" of Biblical hospitality—sharing practical ideas, addressing common hesitations, and uncovering the encouraging truth God's Word offers on opening our homes to others.Resources:The Gospel Comes with a House Key by Rosaria ButterfieldEpisode 203: Everyday Theology - Two Paths with Brittany Colchagoffhttps://podcasts.apple.com/us/podcast/unshaken/id1518435724?i=1000654306294Reach out at:unshakenpsalm622@gmail.comChrist the Word Church Sermons - PodcastChurch History by Christ The Word Church - PodcastTruth & Life - PodcastFellow Heirs - Podcast

    Arch Eats
    Danny Meyer on the Future of Hospitality

    Arch Eats

    Play Episode Listen Later Oct 1, 2026 33:00


    Last weekend, restaurateur Danny Meyer visited St. Louis to launch his new book, What Could Possibly Go Right?, ahead of its national release on September 29. SLM's George Mahe sat down with Meyer to discuss the new book and his first, Setting the Table, along with hot-button topics including AI in restaurants, GLP-1 drugs and their impact on menus, content creators, shifting tipping practices, and food delivery's effect on hospitality. Listen or watch to learn why Mahe calls Meyer “the most respected restaurant owner in America.” Watch Arch Eats on YouTube and listen on Spotify, Apple Podcasts, or wherever podcasts are available. See related stories and resources from this episode at https://www.stlmag.com/podcasts/arch-eats/episode-77 Watch on YouTube: https://www.youtube.com/playlist?list=PLwYnyrcREHGkvOXGJHENgtHtcRMnGPVFW Listen on Spotify: https://open.spotify.com/show/0BfUm30GQXcfuYAWqwrsYs?si=432aaa0abc5646a4&nd=1&dlsi=c46d922dd1824b7b Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/arch-eats/id1714524378 New to podcasts? Follow these instructions to start listening to our shows, and hear what you've been missing: https://www.stlmag.com/podcasts/how-to-listen/ Have an idea for a future episode? Email podcasts@stlmag.com Interested in being a podcast sponsor? Email advertisting@stlmag.com

    Making Space with Hoda Kotb
    How Danny Meyer Accidentally Launched Shake Shack's Billion-Dollar Empire

    Making Space with Hoda Kotb

    Play Episode Listen Later Sep 30, 2026 36:21


    Most people spend their lives trying to avoid mistakes, but restaurateur Danny Meyer, the visionary behind Shake Shack and Union Square Hospitality Group, believes that failure is actually the greatest teacher we have. In this moving conversation from Making Space with Hoda Kotb, Danny Meyer pulls back the curtain on the hardest moments of his career and what it takes to bounce back when everything falls apart. He and Hoda explore his new memoir, What Could Possibly Go Right?, discussing why putting your employees first, trusting your gut, and asking the right question can completely change your life. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    Above Board with CandorPath
    (Un)Reasonable Hospitality

    Above Board with CandorPath

    Play Episode Listen Later Sep 30, 2026 45:47


    What does it really mean to go above and beyond for the people you serve? In this episode of The Above Board Podcast, John Kennedy and Rainah Gadberry talk about “unreasonable hospitality” and how small, thoughtful gestures can make people feel genuinely seen and valued. They share real examples, talk about handling mistakes well, and discuss why great service is about more than simply meeting expectations. This conversation is inspired by Unreasonable Hospitality by Will Guidara and how its ideas can apply not just in business, but in everyday life. 01:30 Team Culture and Client Care 05:00 Service Frustrations in Healthcare 10:26 Magic Moments vs Tragic Moments 12:27 Small Gestures That Matter 15:21 Ritz Carlton Anniversary Story 18:34 Intentionality in Everyday Life 23:40 Humans Over AI in Service 27:20 Owning Mistakes With 'Humble Pie' 37:16 Shoutouts to Great Service Brands & Companies 39:34 Creating Memorable Client Moments

    The Modern Hotelier
    #336: What the Next Generation of Hotel Technology Looks Like | with Mark Bloomquist & Steve Burman

    The Modern Hotelier

    Play Episode Listen Later Sep 30, 2026 22:19


    roommaster is evolving—and the future of hotel technology is all about modernization, flexibility, and helping hoteliers work smarter.In this episode, recorded at the Independent Hotel Show Miami, Steve Carran sits down with Mark Bloomquist, Chief Revenue Officer, and Steven Burman, Director of Sales at roommaster, to discuss how the 30-year-old hospitality technology platform is being reimagined for the next generation of hoteliers.They explore what “modern” really means in hotel technology, why hoteliers are looking for more unified platforms, and how roommaster is combining PMS functionality with revenue management, reporting, AI, integrations, and human support.The conversation also dives into the growing role of AI in hospitality, not as a replacement for hotel staff, but as a way to automate repetitive tasks and free teams to focus more on guest experience. Mark and Steven also explain why human account management and personalized support remain critical as technology continues to evolve.In this episode, you'll learn about: How roommaster has evolved after 30 years in hospitalityWhat “modern” hotel technology actually meansWhy hoteliers want all-in-one platforms and seamless integrationsWhere AI belongs in the hotel guest journeyWho roommaster is designed to serveWatch the FULL EPISODE on YouTube: https://youtu.be/gSHANsDJSmw Links:Mark on LinkedIn: https://www.linkedin.com/in/mark-bloomquist-a7a4639/ Steve on LinkedIn: https://www.linkedin.com/in/stevenburman99/roommaster: https://www.roommaster.com/For full show notes head to: https://themodernhotelier.com/episode/336Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    Live Forward Live
    The Image of Meetings in Columbus, A Conversation with CoStar

    Live Forward Live

    Play Episode Listen Later Sep 30, 2026 14:53 Transcription Available


    What impact do meetings and conventions have on the local economy? In this special episode of the Yes, Columbus podcast, Sarah and Boxer sit down with Didio Pequeno of CoStar to take a closer look at the “heads-in-beds” conversation and explore what hotel demand, visitor spending and meetings mean for Columbus' economy—and the future of the city's meetings and conventions industry.Didio Pequeno joined CoStar Group as Director of Hospitality Market Analytics, responsible for the Northeast and Midwestern regions. In this capacity, he produces meaningful, relevant, and insightful analysis on the hospitality industry, focusing on his assigned regions.Pequeno's career in hospitality spans nearly 20 years, including roles in operations, consulting, and advisory. While working as a Senior Consultant with Carpedia Hospitality, he specialized in labor optimization and implementing changes to operational processes within full-service hotels located across the globe. Most recently, he spent time as a Senior Consultant with REVPAR International, a hospitality advisory and asset management firm. In this role, he assisted in the asset management of over a dozen hotels, completed over 50 feasibility studies, and the cumulative value of the assets he evaluated exceeded $1 billion.His passion for the hospitality industry drove him to obtain a Bachelor of Business Administration in Hospitality & Tourism Management from Pace University, a Master of Science in Hotel Finance from NYU, and a Certificate in Hotel Real Estate Investments & Asset Management from Cornell University. In his free time, he likes to work out, travel, and entertain friends. He is also married to a chef, so he and his wife are wholeheartedly committed to the hospitality industry!

    The Unfamiliar Shift with Ariela
    Searching for Meaning, Searching for Community: SingleThread's Tony Greenberg on Why Hospitality Is Everywhere

    The Unfamiliar Shift with Ariela

    Play Episode Listen Later Sep 30, 2026 25:43 Transcription Available


    "It's a restaurant with rooms attached." That's how Tony Greenberg describes SingleThread — and Ariela thinks it might be the future of hospitality. In this episode, Tony, co-founder of SingleThread and CEO of Vertice Hospitality, joins Ariela to trace his unlikely path from working under Mayor Bloomberg on the Hudson Yards development to surviving the 2008 financial crisis to co-founding SingleThread with chef Kyle Connaughton. They dig into what makes SingleThread's restaurant-inn-farm model work, how retail and hospitality are converging across every industry, and why Tony insists that integrity — not opportunity — should decide which projects a hospitality brand takes on.Episode Time Stamps:0:00 – Introduction to Tony Greenberg and SingleThread0:40 – From NYU finance grad to working on Hudson Yards under Mayor Bloomberg3:32 – Striking out on his own to found Up Ventures4:16 – The pivot to food and hospitality, and building Food Union with top chefs6:22 – Losing it all in the 2008 financial crisis, and meeting future co-founder Kyle Connaughton7:11 – Building SingleThread as a side project that quickly took off9:47 – What SingleThread actually is: a restaurant, inn, and farm woven into one experience11:20 – Hospitality's spread into retail and other industries14:22 – Opening Selvedge: extending SingleThread into a standalone inn16:02 – Retail at SingleThread: starting small and staying true to the core business20:37 – Why integrity, not opportunity, should decide which projects to take on20:59 – Bringing SingleThread to Kyoto through a partnership with Capella Hotel Group24:09 – Closing: what's next for SingleThread, including Entremet and future locationsEpisode Highlights:Tony's origin story: working for Mayor Bloomberg's Economic Development Corp on Hudson Yards in his 20s, negotiating opposite real estate titans like Steve Roth and Douglas DurstStriking out on his own to found Up Ventures after discovering he was barred from working with anyone who'd bid on Hudson YardsBuilding Food Union with chefs Thomas Keller, David Chang, and Albert Adrià as anchor tenants — and watching it collapse in the 2008 financial crisisMeeting future SingleThread co-founder Kyle Connaughton through that experience, and starting SingleThread as a side projectWhat SingleThread actually is: a restaurant, inn, and farm designed as one continuous guest experienceWhy hospitality is bleeding into retail and other industries, and his take on which brands are doing it well versus poorlyOpening Selvedge, a 10–11 room extension of SingleThread with no restaurant of its ownHis approach to retail: starting small (farm store, CPG products, artisan collaborations) and never letting it distract from the core businessWhy he insists on integrity as a filter for every business decision — "if you can't execute at a very high level, just don't do it"Bringing SingleThread to Kyoto through a partnership with Capella Hotel Group, after a pre-COVID Japan project fell throughWhat's next: opening SingleThread Entremet and plans to expand the concept to a few more international locations over timeTony and Ariela close on a theme that's run through the whole conversation: growth, for Tony, only makes sense when it makes everything — the guest experience, the team, and the brand — better, not just bigger. From Hudson Yards to Food Union's collapse to building SingleThread almost by accident, his throughline is patience and integrity over opportunism. As hospitality continues to spill into retail, real estate, and beyond, his approach offers a clear filter: only take on what you can execute at the highest level, and let everything else wait.Stay tuned for the next episode of The Unfamiliar Shift with Ariela for more insightful discussions on the boutique lifestyle lodging industry.Keep connected with BLLA for the latest updates and explore BLLA.org for more resources. Follow us on Instagram and LinkedIn to keep up with the pulse of boutique hospitality.

    No More Bad Events
    Tomorrow's Attendee Is Already Here. Stop Designing for Yesterday. (ft. Jim Russell | Global Head of Events | Maritz)

    No More Bad Events

    Play Episode Listen Later Sep 30, 2026 32:24


    GUEST BIO:Jim Russell is a transformational leader with 35+ years shaping the meetings and events industry. A former EVP at Freeman and VP at PSAV, he brings deep expertise in global P&L leadership, client experience innovation, and behavioral science informed engagement. Jim currently serves as Chair of MPI's International Board of Directors and is founder of Veterans in Ascension, a nonprofit supporting the veteran community. HIRE THEM TO SPEAK:Follow Jim Russell: LinkedIn BioFollow Scott Bloom: eSpeakers BioFollow eSpeakers: eSpeakers Marketplace ABOUT NO MORE BAD EVENTS:Brought to you by eSpeakers and hosted by professional emcee, host, and keynote speaker Scott Bloom, No More Bad Events is where you'll hear from some of the top names in the event and speaking industry about what goes on behind the scenes at the world's most perfectly executed conferences, meetings, and more. Get ready to learn the secrets and strategies to help anyone in the event industry reach their goal of putting on nothing less than world-class events. Learn more at nomorebadevents.com. ABOUT THE HOST:A veteran comedian and television personality who has built a reputation as the go-to choice for business humor, Scott has hosted hundreds of events over two decades for big and small organizations alike. Scott has also hosted his own weekly VH1 series and recently co-hosted a national simulcast of the Grammy Awards from the Palace Theater.As the son of a successful salesman, he was exposed to the principles of building a business at an early age. As a comedian, Scott cut his teeth at renowned improv and comedy clubs. As a self-taught student of psychology, he's explored what makes people tick and has written a book (albeit a farce) on how to get through life. He's uniquely positioned to deliver significant notes on connecting people and making business seriously funny. And who doesn't like to laugh? Learn more about Scott: scottbloomconnects.com PRODUCED BY eSpeakers:When the perfect speaker is in front of the right audience, a kind of magic happens where organizations and individuals improve in substantial, long-term ways. eSpeakers exists to make this happen more often. eSpeakers is where the speaking industry does business on the web. Speakers, speaker managers, associations, and bureaus use our tools to organize, promote, and grow successful businesses. Event organizers think of eSpeakers first when they want to hire speakers for their meetings or events.The eSpeakers Marketplace technology lets us and our partner directories help meeting professionals worldwide connect directly with speakers for great engagements. Thousands of successful speakers, trainers, and coaches use eSpeakers to build their businesses and manage their calendars. Thousands of event organizers use our directories every day to find and hire speakers. Our tools are built for speakers, by speakers, to do things that only purpose-built systems can.Learn more at eSpeakers.com. SHOW CREDITS: Scott Bloom: Host | scottbloomconnects.comJoe Heaps: eSpeakers | jheaps@eSpeakers.com

    The FocusCore Podcast
    Leadership, Trust and Resilience in Japan with Naomi Mano

    The FocusCore Podcast

    Play Episode Listen Later Sep 30, 2026 59:18


    In this FocusCore Podcast episode, host David Sweet interviews Naomi Mano, Founder of Luxurique and Chairperson of the Japan MICE Association, a US-born Japanese national with over 30 years of experience in marketing, branding, and hospitality. Naomi explains why she left corporate roles at IBM and Fidelity to build her own company, and what it took to launch a luxury business in Japan as a woman entrepreneur in 2007. She shares her view that entrepreneurs need grit, mental strength, and physical stamina, and describes how she leads a team of nearly 50 by managing her own reactions and adapting how she communicates with each person. They discuss building trust with traditional artisans and turning personal relationships into corporate ones, serving ultra high net worth clients, and pivoting during COVID by building a keyword-based travel platform with government grants. Naomi closes with her advice on defining success by your own values and never giving up on your vision.The 2026 FocusCore Salary Guide is here: 2026 Salary GuideIn this episode you will hear:Why Naomi left corporate life to build her own company in JapanWhat entrepreneurs really need: grit, mental strength, and physical staminaHow to lead a growing team by managing your own reactionsHow to turn personal trust into lasting corporate relationships in JapanHow Luxurique pivoted during COVID with government grantsWhy success should be defined on your own termsAbout Naomi:Naomi is a US-born Japanese national with over 30 years of experience in marketing, branding, and hospitality. She began her career at IBM and contributed to the Nagano Olympic Marketing Committee, before taking on regional marketing roles across Asia Pacific. Her background gives her strong insight into Japanese culture and how to make it accessible to international visitors.In 2007, she launched and led the Japan operations for Quintessentially, a global luxury lifestyle service provider. She later founded Luxurique in 2014 to create high-end cultural experiences, events and to support the growth of luxury inbound tourism in Japan, while also advising organizations and governments on strategies targeting high-net-worth travelers.Naomi is the author of Omotenashi no Genso (Illusion of Hospitality), chairperson of the Japan MICE Association, and a doctoral candidate at Keio University researching sustainable tourism. She is widely recognized as an industry thought leader, regularly speaking at major travel events and featured in leading international publications.Connect with Naomi Mano:LinkedIn: https://www.linkedin.com/in/naomi-mano-6444a65/?isSelfProfile=falseLuxurique: https://www.luxurique.com/Connect with David Sweet:LinkedIn: https://www.linkedin.com/in/drdavidsweet/Twitter: https://twitter.com/focuscorejpFacebook: :https://www.facebook.com/focuscoreasiaInstagram: https://www.instagram.com/focuscorejp/Website: https://www.japan.focuscoregroup.com/This podcast was proudly produced by Lisa Yasuda.“Doin' the Uptown Lowdown,” used by permission of Christopher Davis-Shannon. To find out more, check out www.thetinman.co. Support independent musicians and artists.

    Harold's Old Time Radio
    WSM - Hospitality Time

    Harold's Old Time Radio

    Play Episode Listen Later Sep 30, 2026 29:41 Transcription Available


    Become a supporter of this podcast: https://www.spreaker.com/podcast/harold-s-old-time-radio-no-1--4206392/support.

    FEEL Slovenia Podcast
    More Than a Meal: The Art of Hospitality with JRE Slovenia

    FEEL Slovenia Podcast

    Play Episode Listen Later Sep 30, 2026 42:19 Transcription Available


    What makes a meal truly memorable? In this episode of Feel Slovenia, host Dr Noah Charney is joined by award-winning sommeliers Nina Bratovž of JB and Grega Repovž of Gostilna Repovž to explore the art of Slovenian hospitality. From family traditions and the human touch to local ingredients, distinctive wines and lesser-known regional dishes, they reveal how Slovenia's culinary identity is rooted in genuine warmth, a strong sense of place and generations of knowledge.The conversation also looks ahead to 2028, when Slovenia will host the international JRE Conference, bringing more than 400 chefs and hospitality professionals to the country.Feel Slovenia the Podcast is brought to you by the Slovenian Tourist Board and hosted by Dr Noah Charney.For more inspirational content, check out www.slovenia.info and our social media channels, including Instagram, Facebook, YouTube, Twitter, Pinterest, LinkedIn and Tripadvisor.

    Impossible Beauty
    Episode 197: Andrew Camp- Can Meals Transform Us?

    Impossible Beauty

    Play Episode Listen Later Sep 29, 2026 51:38


    Diet and wellness culture often lead us to fear or restrict certain foods or amounts. Food is often seen as something to be optimized or controlled. But what if we began viewing food from a completely different lens-one of gratitude, abundance, enjoyment, and even deep meaning? That is the conversation I dig into with Andrew Camp in today's episode.Andrew Camp is a former chef and pastor, who holds a master's degree in spiritual formation and soul care. Andrew also hosts The Longest Table Podcast, where he explores how the intersection of food and faith can foster community and connection.In our time together, we explore the themes of food, hospitality, and the table in the Biblical narrative, as well as tensions around food and the table in modern-day society. I was also fascinated by our discussion on the transformational, even mystical, elements we might experience around the table. For me, this conversation was refreshing and intriguing. I hope the same is true for you.Buy Melissa L. Johnson's book, Soul-Deep Beauty: Fighting for Our True Worth in a World Demanding Flawless, here. Learn more about Impossible Beauty and join the community here.

    food beauty chefs biblical camp diet hospitality meals anti diet transform us nondiet impossible beauty soul deep beauty fighting world demanding flawless our true worth
    The STR Sisterhood
    The Power of Emotional Intelligence in Hospitality with Daniella Morganelli

    The STR Sisterhood

    Play Episode Listen Later Sep 29, 2026 48:02


    What if becoming a better host has less to do with knowing every strategy—and more to do with understanding people?In this episode of the STR Sisterhood, I'm joined by Daniella Morganelli, a school counselor, former property manager, and Airbnb host who has been in the short-term rental space since 2018. Daniella brings a unique perspective to hospitality because so much of her professional life has centered around people—understanding their emotions, navigating conflict, solving problems, and learning to meet people where they are.And those skills translate beautifully into hosting.We dive into emotional intelligence—being aware of your own emotions, beliefs, and perspectives while recognizing that the person on the other side of a situation may experience it very differently.In this episode, we talk about:What emotional intelligence looks like in short-term rental hospitalityWhy meeting guests where they are can completely change how you handle difficult situationsPutting yourself in someone else's shoes before reacting to a conflictThe difference between solving a problem for someone and working through it with themWhy great hospitality means accommodating guests—within reasonRecognizing when being a people pleaser can lead to being too accommodatingHow self-awareness can make you a stronger communicator, host, and business ownerBecause the truth is, guests aren't always showing up relaxed and carefree. Travel can be stressful. People have different expectations, preferences, and ways of communicating—and sometimes that stress comes out as a complaint.That doesn't mean you have to say yes to everything.But it does mean there's tremendous value in slowing down long enough to understand what's really happening before you respond.Sometimes the better question isn't, “Who's right?”It's, “How can we work through this?”And that small shift can help you handle challenging conversations with more clarity, create a better experience for your guests, and become a more confident host along the way.HIGHLIGHTS AND KEY POINTS:[00:47] A short introduction about our guest Daniella Morganelli, and how her passion for hospitality evolved from property management into a short-term rental and travel-focused business[05:41] Daniella shares the operational realities of hosting strangers in her backyard pool through Swimply, including last-minute bookings, towels, amenities, and setting boundaries [07:36] Daniella explains how her background in property management and school counseling has taught her to meet people where they are and navigate guest emotions [11:00] How emotional intelligence can help short-term rental hosts better understand themselves, their guests, and the conflicts that come with hospitality[14:35] Daniella explains how emotional intelligence can help hosts diffuse guest frustrations by focusing on solutions, accommodation, and giving guests space [17:40] Daniella shares how emotional intelligence, hospitality, and a desire to help others shape the way she approaches her many businesses[23:12] How Daniella learned to prioritize self-care while balancing motherhood, a full-time career, and multiple hospitality businesses [28:03] Daniella shares how travel, Disney, and hospitality have become a meaningful part of her life and the way she creates memories with her family[31:15] Daniela shares how entrepreneurship transformed her confidence and taught her to trust herself[38:06] The lightning round Golden Nuggets:“Understanding your own self helps you understand other people too.”“I'm glad that I have taken all the risks that I have because it's helped build my confidence and my self esteem.”“My light, my confidence, my ability to have a positive outlook can shine through that plexiglass, but the negativity never penetrates me.”“You can have a beautifully designed space when it's not operated well, it is not going to go so well. But design plus the operations, I really feel are super important.”Let's Connect: Instagram : https://www.instagram.com/crimsoncocoachalet/ https://www.instagram.com/dmtravelvibesFacebook : https://www.facebook.com/VacaVibesinD5/ https://www.facebook.com/DMTravelVibes/ https://www.facebook.com/morganellibabe/ Enjoyed the show? Subscribe, Rate, Review, Like, and Share!

    The Gentleman‘s Journal Podcast
    Nick Jones, Hospitality Entrepreneur

    The Gentleman‘s Journal Podcast

    Play Episode Listen Later Sep 29, 2026 37:21


    Few people have shaped modern British hospitality quite like Nick Jones. As the founder of Soho House, he turned a single members' club above a restaurant on Greek Street into a global name, changing the way a generation eats, drinks, stays and socialises along the way. In this episode, Gentleman's Journal editor Joe Bullmore sits down with Jones to discuss his remarkable career, the lessons learned from three decades in hospitality, and his latest chapter: The St. Clement Hotel.

    Hospitality Daily Podcast
    Research: The State of AI in the Hotel Industry - Josiah Mackenzie

    Hospitality Daily Podcast

    Play Episode Listen Later Sep 29, 2026 11:28


    Today in Washington, DC, I shared findings from the State of Hotel AI research I ran with Nazpari Aydin for Destination AI. We surveyed hotel company leaders about how they feel about AI, where it's paying off today, and what's holding them back. The researchState of Hotel AI: Fall 2026 findingsTake the survey to get the full benchmarking data setRelated episodesDestination AI: How I Built the #1 Hospitality AI Event From Scratch (Nazpari Aydin)Stop Guessing About AI. See What Hotel Leaders Are Actually Doing (Nazpari Aydin)AI is the Tool. Mindset is the Operating System. Hospitality is the Outcome. (Danica Smith)How Loews Hotels Puts AI to Work for Guests and Teams (Dan Kornick, Loews Hotels) A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    Conflict Managed
    Ep 230, Your Customer's First Experience Begins with Your Employee's Experience

    Conflict Managed

    Play Episode Listen Later Sep 29, 2026 63:26 Transcription Available


    This week on Conflict Managed we welcome Kristi Ellingsworth. Together we explore: Engaging and empathizing with those who don't get what they want Creativity and generosity The willingness to be uncomfortable with people in conflict Sharing your calm with others Leadership energy Curious vs judgmental mindset Taking pauses throughout the day to self-regulate Being generous with compliments Conflict Managed is available wherever you get your podcasts and on YouTube @3pconflictrestoration Kristi Ellingsworth is the Director of Hospitality at Dartcor Enterprises. Her work centers on employee experience, leadership development, emotional intelligence, and creating workplace cultures where people feel genuinely supported and connected. What makes her perspective especially unique is that she didn't come up through traditional HR—she spent more than a decade in fine dining, including nearly seven years as Maitre d' at Nobu Hospitality, where she managed VIP guest relationships, trained front-of-house teams, and navigated the constant demands of high-pressure hospitality environments. Today, she brings those same hospitality principles into the workplace, helping leaders think differently about communication, conflict, trust, and psychological safety. She also previously hosted her own wellness podcast, The Alternative Podcast with Kristi Ellingsworth, where she interviewed experts on mindset, mindfulness, and personal growth. Kristi's philosophy is simple: the employee experience is the first customer experience. Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown. #ConflictManagement #WorkplaceCulture #Communication #Connection #Podcast

    GRINDIT podcast
    Episode 595: 1 Corinthians 15 Part 3 What Does It Mean to “Receive”?

    GRINDIT podcast

    Play Episode Listen Later Sep 29, 2026 50:57


    We are taking a deep dive into 1 Corinthians 15:1 and 2 to see what Paul says about the gospel of Jesus and how it changes our lives. What we are seeing with some of the Corinthians is that the gospel hasn't really made a difference in their lives and they continue to live in sin. Paul has warned them on multiple occasions to quit the sin and get in right relationship with Jesus and with those in the church, but they continue to discredit Paul, his authority, his apostleship, and his message because if they can discredit him, it makes them feel as though they can defend their sinful actions instead of repenting and allowing Jesus and the gospel to change them. Were they saved? Are they saved? Paul puts conditions on their faith and we break it down in this podcast!

    The Best One Yet

    Neko's $7B bodyscanner launched in NYC to analyze every mole… and 25K are on the waitlist.Meta's Muse AI now has an adorable physical form… And Zuck found a new business model.Le Labo's fragrances hit $200M with secret smells… but its top-seller is the candle it threw out (and Pokemon).Plus, the fastest-growing smuggled item in the US… is French butter.$SPOT $META $ELSeedtag events: https://events.seedtag.com/advertisingweek26Join the waitlist for TBOY Live @ Seedtag: https://6c05jscjq8k.typeform.com/to/RlYICxJi Grab your Tickets to the IPO Tour: Our In-Person OfferingSan Francisco 9/23: https://www.ticketmaster.com/event/1C0064AFB5F688BDBoston 10/14: https://tickets.citywinery.com/event/tboy-the-ipo-tour-in-person-offering-8cdhupSeattle 11/4 (21+): https://www.axs.com/events/1446394/the-best-one-yet-ticketsNEWSLETTER:https://tboypod.com/newsletter OUR 2ND SHOW:Want more business storytelling from us? Check our weekly deepdive show, The Best Idea Yet: The untold origin story of the products you're obsessed with. Listen for free to The Best Idea Yet: https://wondery.com/links/the-best-idea-yet/NEW LISTENERSFill out our 2 minute survey: https://qualtricsxm88y5r986q.qualtrics.com/jfe/form/SV_dp1FDYiJgt6lHy6GET ON THE POD: Submit a shoutout or fact: https://tboypod.com/shoutouts SOCIALS:Instagram: https://www.instagram.com/tboypod TikTok: https://www.tiktok.com/@tboypodYouTube: https://www.youtube.com/@tboypod Linkedin (Nick): https://www.linkedin.com/in/nicolas-martell/Linkedin (Jack): https://www.linkedin.com/in/jack-crivici-kramer/Anything else: https://tboypod.com/ About Us: The daily pop-biz news show making today's top stories your business. Formerly known as Robinhood Snacks, The Best One Yet is hosted by Jack Crivici-Kramer & Nick Martell. Hosted on Acast. See acast.com/privacy for more information.

    25 Years of Vampire: The Masquerade - A Retrospective

    The Fifth Tradition: Hospitality“When thou comest to a foreign city, thou shall present thyself to the one who ruleth there. Without the word of acceptance, thou art nothing.”Hospitality sounds polite. In the Camarilla, it's anything but.Bob digs into the Fifth Tradition and the very practical problem it attempts to solve: how many immortal predators can a city actually sustain? We tackle Vampire's infamous one Kindred per 100,000 mortals guideline, why it makes little sense as a measure of available blood, and why it becomes far more interesting when viewed as a measure of anonymity, hunting access, territory, and Masquerade risk.From there, Hospitality becomes politics. Who gets into the city? Who gets turned away? What happens when the city is “full,” but an elder suddenly needs somewhere to stay? What is your reputation worth when you vouch for a newcomer—and what happens when the Prince's legitimate authority to control population becomes a convenient weapon against political rivals?Because another vampire doesn't just consume blood.They consume the city's ability to pretend vampires aren't there.Welcome to the Fifth Tradition: Hospitality.Support the showhttps://linktr.ee/25YearsOfVtM

    No Vacancy with Glenn Haussman
    Hotel Marketing With AI: How My Place Hotels Competes With Bigger Brands

    No Vacancy with Glenn Haussman

    Play Episode Listen Later Sep 28, 2026 6:22


    Last week at the My Place Hotels of America conference, I talked with Jeff Thomas, VP of Marketing, about how a smaller hotel company competes against brands with much bigger marketing budgets. Jeff says My Place started experimenting with AI back in 2022, using it to create visual content at scale, personalize marketing and improve how travelers find its hotels through ChatGPT, Gemini, Perplexity and other AI tools. His team tests aggressively, learns quickly and tracks revenue coming through AI-driven discovery. We also get into #HotelMarketing, AI search and why Jeff keeps his team focused on a clear strategy instead of chasing every new platform that pops up. Watch this one to hear how My Place uses #AI to compete more effectively across #Hospitality. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

    Hospitality Daily Podcast
    AI is the Tool. Mindset is the Operating System. Hospitality is the Outcome. (Danica Smith)

    Hospitality Daily Podcast

    Play Episode Listen Later Sep 28, 2026 19:26


    AI is the tool, mindset is the operating system, and hospitality is the outcome. In this episode, Danica Smith, Guest Experience Correspondent at Hospitality Daily and founder of MorningStar GX, shares what this framework means for hospitality leaders: giving people the time and support to use AI, keeping experimentation focused on useful outcomes, and considering operational efficiency alongside team well-being and guest experience.Read Danica's article: You Cannot Automate Your Way Out Of OverwhelmListen to our previous conversation: Is AI Actually Improving Our Lives? A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    St. Moses Church
    Core Values 202: Hospitality

    St. Moses Church

    Play Episode Listen Later Sep 28, 2026 39:48


    In this lecture, the speaker reflects on Romans 12:9–14 and focuses on hospitality as a Christian practice. He begins with the example of Andre and Magda Trocmé in Le Chambon, who helped shelter Jewish refugees during World War II. Their response to danger is presented as an illustration of practical, costly welcome.The sermon explains that Christian hospitality is not occasional entertaining but a deliberate pursuit of the outsider. The speaker connects this to Romans 15, where believers are told to accept one another as Christ has accepted them. Hospitality is described as helping others experience the welcome God has already given.The lecture then traces the theme of God's hospitality through the Bible, from creation to the cross. It emphasizes that God invites people into his presence, provides what is needed to come without shame, and welcomes those who were once far off. The speaker uses the image of being clothed properly for a formal table to describe being made ready through Jesus.Another major section addresses the difficulty of hospitality. The speaker discusses the tendency to prefer “people like me” and warns against inward-focused community. He gives examples of Christians crossing ethnic, generational, and social divides, including students in Rwanda and the church's life in Baltimore.The sermon concludes by linking hospitality to the future hope of God's homecoming. The speaker says Christian hospitality prepares people to welcome God's coming kingdom and should shape church life through generosity, care for needs, and openness across political and cultural differences. He ends by inviting members to commit to this kind of community.

    The Folo by Travel Weekly
    The Folo updates: The newest in hospitality, cruise, river cruise

    The Folo by Travel Weekly

    Play Episode Listen Later Sep 28, 2026 40:52


    Continuing with our check-in with reporters on their top stories of the summer – and what we can expect this fall. This week, host Rebecca Tobin talks with hospitality editor Christina Jelski, who provides an update on hotel news: The demand picture, whether Canadians are returning to the U.S., Mexico’s struggles and more. Then, cruise editor Teri West talks about new directions in rate and the launch of the third Icon-class ship. And river cruise and tours editor Brinley Hineman returns to recap this summer’s low-water levels for river cruising. These conversations were recorded throughout September and have been edited for length and clarity. Episode sponsor: This episode was sponsored by Travel Insured International https://www.travelinsured.com Stay on at the end of the Folo for a sponsored interview with Christine Peruccio, Travel Insured's AVP of sales and account management support, and Mary Pat Sullivan, the executive vice president of marketing and brand partnerships for Northstar Travel Group. Related links: U.S. hotel forecast gets another bump after 'record' room sales https://www.travelweekly.com/Travel-News/Hotel-News/US-hotels-performing-well-in-2026-reforecast-costar-tourism-economics How AI data centers are fueling the U.S. hospitality boom https://www.travelweekly.com/Travel-News/Hotel-News/Strong-year-US-hotels-with-AI-data-center-building-boom Checking in column: Tourism is taking a stand in the U.S.-Canada feud https://www.travelweekly.com/Christina-Jelski/Tourism-industry-taking-a-stand-in-U-S-Canada-feud The Mexican sargassum surge sparks new strategies and investments https://www.travelweekly.com/Mexico-Travel/Sargassum-surge-sparks-new-strategies-and-investments Cruise sellers are onboard with NCL's pricing strategy https://www.travelweekly.com/Cruise-Travel/Cruise-sellers-on-board-with-NCL-change-pricing-strategy Cruising on Royal Caribbean's newest Icon class ship https://www.travelweekly.com/Cruise-Travel/Cruising-on-Royal-Caribbean-new-Legend-of-the-Seas Low water, high stakes: River lines take a hit to satisfy guests https://www.travelweekly.com/River-Cruising/River-cruise-lines-swallow-costs-to-move-guestsSee omnystudio.com/listener for privacy information.

    5THWAVE - The Business of Coffee
    The French art of coffee – a conversation with Belleville Brûlerie

    5THWAVE - The Business of Coffee

    Play Episode Listen Later Sep 28, 2026 32:44


    In today's episode, we catch up with David Flynn, President and Co-founder of the iconic Belleville Brûlerie in Paris.Founded in 2013, Belleville is a leading name in France's specialty coffee scene,  known for its exceptional coffees and distinctive bleu de travail worker's jackets – a celebration of French craftsmanship and artisan tradition.In this conversation, David shares why France is becoming an increasingly interesting market for specialty coffee, and how the country's deep-rooted appreciation for food, flavour and gastronomy is helping to shape its coffee culture.David also unpacks his decision to move away from coffee shops to focus on roasting and sourcing, and how he's embracing lean management to make the business more efficient while empowering his team to drive continuous improvement.Credits music: "Trip The Light" by BlueBelle in association with The Coffee Music Project and SEB Collective. Tune into the 5THWAVE Playlist on Spotify for more music from the showSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

    Cork's 96fm Opinion Line
    Could the Fleadh Save Cork City Centre? Michael Droney of Crawford & Co Says It Can

    Cork's 96fm Opinion Line

    Play Episode Listen Later Sep 28, 2026 11:29


    Hospitality boss Michael Droney joins Paul to push for a transformed city centre, family-friendly festivals, and explains why Cork needs a massive cultural showcase. Hosted on Acast. See acast.com/privacy for more information.

    3AW Breakfast with Ross and John
    'Don't let the magic leave the building'; Creating a hospitality empire

    3AW Breakfast with Ross and John

    Play Episode Listen Later Sep 28, 2026 30:35


    In today’s episode, we were sit down with one half of Baker Bleu, Mike Russell. We discuss the difficulties in building a successful bakery empire, the realities of running a business in the hospitality industry, and what it takes to turn a passion for baking into a thriving brand. Mike also shares the story behind Baker Bleu, the lessons he’s learned along the way, and his approach to building a business that stands out in an increasingly competitive industry.See omnystudio.com/listener for privacy information.

    AdMission
    'Don't let the magic leave the building'; Creating a hospitality empire

    AdMission

    Play Episode Listen Later Sep 28, 2026 30:35


    In today’s episode, we were sit down with one half of Baker Bleu, Mike Russell. We discuss the difficulties in building a successful bakery empire, the realities of running a business in the hospitality industry, and what it takes to turn a passion for baking into a thriving brand. Mike also shares the story behind Baker Bleu, the lessons he’s learned along the way, and his approach to building a business that stands out in an increasingly competitive industry.See omnystudio.com/listener for privacy information.

    The Learning Leader Show With Ryan Hawk
    708: Danny Meyer - How You Make People Feel: The Founder of Shake Shack & Union Square Hospitality Group on Culture as Soil, the 49/51 Hiring Formula, and Leading With Generosity

    The Learning Leader Show With Ryan Hawk

    Play Episode Listen Later Sep 27, 2026 54:28


    The Learning Leader Show with Ryan Hawk www.LearningLeader.com My new book, The Price of Becoming, is a USA Today, LA Times, Success Magazine, and Publishers Weekly bestseller! I think you'll find it useful. Connect with me on Twitter/X: @RyanHawk12 Instagram: @RyanHawk12 Sign up for Mindful Monday (it's free):  This is brought to you by Insight Global. If you need to hire one person, hire a team of people, or transform your business through Talent or Technical Services, Insight Global's team of 30,000 people around the world has the hustle and grit to deliver. My guest: Danny Meyer is the founder of Union Square Hospitality Group and one of the most influential restaurateurs of his generation. He built New York landmarks like Union Square Cafe and Gramercy Tavern, and Shake Shack... He's the author of the classic Setting the Table and the new What Could Possibly Go Right? Key Learnings "Business, like life, is all about how you make people feel. It's that simple and it's that hard." "Optimists and pessimists die the same way. They just live differently." Shimon Peres. Danny prefers to live as an optimist. Most people respond to hope. A few will come out of a dark closet hopping on a pogo stick and a few will walk on the shady side no matter what. Most people start the day intending to make it better than yesterday, and they'll follow someone who shows them how that could happen. A growing business needs funding and leadership. It also needs soil. Like a plant needs sun and water and still needs something to grow in. The soil is the culture, and it determines whether anything you plant actually grows. Be explicit about which behaviors you celebrate and which you won't tolerate. Then be relentlessly consistent about both. That's how culture survives you not being in the room. Everyone is watching who gets hired, promoted, and paid. Every time you compromise on either the skills or the character, you send a message that you didn't mean any of the words. Probably unwittingly, but you send it. Curiosity is the behavior Danny celebrates most. If you want a team that treats every day as a chance to be better than yesterday, someone has to actually wonder what could be done differently. Entrepreneurs are upsighted. Danny's word. They only see what's up, only see what could possibly go right, and they look at existing problems that would make the world better if solved. A bad salesperson answers questions you never asked. Danny remembers a shoe store that hauled out everything from the back room regardless of what he wanted. The only two questions that mattered were does it fit and do I like it. A great one gets into your shoes and asks what you'd want. Sometimes they help you get to the question you actually have. There's no job that doesn't benefit from good sales skills, and good writing skills. Entrepreneurial athleticism is the trait Danny looks for in every leader. Talent gets you in the door. Athleticism is dedicating yourself to train plus the mental and emotional mettle to find a way to win. Day one mentality. The day a restaurant opens, nothing is scratched, every door works, nothing is smudged, and you assume everyone might be a critic. Day one of year 10 should be better than the original, because you have ten years of learning. Without that, it only goes backwards. The hiring formula is 49 and 51. Forty-nine percent is how well he thinks you can do the job, which is mostly technical and different for every role. Fifty-one percent is who you are. That 51 percent is Hospitality Quotient. The composite of optimistic warmth, curious intelligence, determined work ethic, empathy, self-awareness, and integrity. Someone with a high HQ is happier themselves when they make someone else feel better. "Cooking a great piece of fish only gets you to the 49-yard line." You need all 100, and it isn't just the servers who need it. It's everybody. A high HQ is a liability in an interview. Danny sometimes has to park his own at the door, because his job isn't to make the candidate feel good. It's to assess how they'll make the staff and the guests feel. Never ask if someone is self-aware. They'll say yes. Ask instead: "What's the greatest misperception other people have about you?" You can't answer it without self-awareness, because you have to know both what you are and what you're projecting. When hiring a chef, Danny already knows they can cook. What he's testing is the feedback loop. Will they get defensive? Grateful? He may well be wrong in the feedback, and he still wants to know early what it's going to be like to lead this person. Caitlin took a reservation and saved a woman's life. She was getting a phone number when the caller's voice started halting. Caitlin sensed something was wrong, asked permission to call 911, and got the address. It was a hemorrhagic stroke. The woman survived and had to relearn how to speak. Caitlin was so moved that she went back to school to become a speech therapist for people with aphasia. When the woman died recently, she left Caitlin the money to pay for it. A good employee books the table accurately. A great one changes someone's night, or their life. Danny's point about Caitlin: nobody trained her for that. The culture did. Mind share is what marketing earns. Heart share is what hospitality earns. Mind share means people know you exist and think of you first. Heart share means they love you and tell everyone they know. The golden rule of hospitality is not the golden rule. Do unto others as you believe they would want done unto them. Service is one size fits all. Hospitality is one size fits one. The salmon that changed everything. Soon after Gramercy Tavern opened, a Union Square Cafe regular told Danny what happened was inexcusable. Her salmon came well done when she'd ordered it rare. Danny's first reaction was that an honest kitchen mistake didn't seem so bad. The mistake wasn't the problem. The response was. At Union Square Cafe, she said, the server would have noticed, quietly removed it, brought soup so her guests could keep eating, recooked it properly, and probably taken it off the bill. At Gramercy, nobody came over while she picked at it. A manager eventually took the plate, handed her a coat check, told her the rest would be waiting at the door, and left it on the bill. "If you don't have language, you cannot teach." For ten years Danny led one restaurant by embodying the behavior he wanted. With two, wherever he was, he wasn't at the other one. It was the first time he had to lead by using his words instead of just embodying what he wanted to see. Enlightened hospitality, in this order: Each other first. How the team treats each other, with generosity and charitable assumption. Then the guests. Then the community and the suppliers. Then the investors, who end up with more because of everything above. Break it anywhere, starting with how people care for each other, and it doesn't work. Lead with generosity. You're in business for tomorrow dollars, not today dollars. His staff charged that woman for the salmon because they were afraid she was working an angle. Danny's response: where is the charitable assumption that maybe we just overcooked it? Nice and kind are different. Nice isn't a bad thing, but sometimes nice is how you avoid addressing a problem. Kind means I'm on your side, which sometimes means holding up the mirror. If someone isn't measuring up and you let it go, that isn't kind and it isn't even nice. Kindness takes the courage to give honest feedback without demoralizing the person. Laying people off during the pandemic wasn't nice. Doing it one at a time was kind. Several hundred people, and nobody got laid off by tweet or mass email. Everyone was spoken to by their own boss. Shake Shack started because Danny asked what could possibly go right. An artist needed someone to run a hot dog cart under an installation in Madison Square Park. His team said they were too busy running four restaurants. Danny's argument was that the park was the front yard of two of them, and you take care of your front yard. They staffed it with their coat checkers and served Chicago-style on purpose. The coat checkers had no work until the weather turned cold, so this gave them a summer job. Chicago-style has eight toppings, which let them find out whether four coat checkers could remember how every regular liked it. The point was proving hospitality isn't only for fancy restaurants. They lost money two years running, and the community started calling it "our hot dog cart." Danny heard the word "our" and knew people felt shared ownership. Then he gave away the building. He built a $750,000 kiosk and donated it to the park, so the park owns the building and his company owns the business. A percentage of every sale goes back into keeping the park beautiful and safe. That first Shake Shack still pays just under a million dollars a year in rent to the park. Danny's champagne moment a year from now: that the book actually meant something to people. He wrote it to teach himself, because that's how he learns. If the lessons he picked up scraping his knees turn out to be useful to someone else, it was worth it. Reflection Questions Which behaviors does your team know for certain you celebrate, and which do they know you won't tolerate? If you asked five of them, would you get the same five answers? Look at your last promotion. Did that person clear the bar on both the 49 and the 51? What did everyone else learn from watching it? Where are you being nice right now when the situation calls for you to hold up the mirror? Podcast Chapters00:00 Apply for the Learning Leader Circle 01:36 Meet Danny Meyer 03:23 "It's That Simple, and It's That Hard" 05:15 Optimists and Pessimists Die the Same Way 08:47 Culture Is the Soil 12:53 Why He Celebrates Curiosity 15:44 What Sales Taught Him 19:48 Entrepreneurial Athleticism 23:15 The 49 and 51 Hiring Formula 26:10 "What's the Greatest Misperception About You?" 28:32 Testing the Feedback Loop in an Interview 29:44 Caitlin Saves a Life 32:51 Mind Share vs. Heart Share 34:33 The Golden Rule of Hospitality 35:33 If You Don't Have Language, You Cannot Teach 39:10 Enlightened Hospitality 41:35 Nice vs. Kind 43:10 Laying People Off the Kind Way 45:03 How a Hot Dog Cart Became Shake Shack 50:08 The Champagne Question 52:08 EOPC  

    Farmerama
    #95: ADOPT-Funded Innovations, Farming on Crutches, Regenerative Hospitality, and a Preview of ORFC 2027

    Farmerama

    Play Episode Listen Later Sep 27, 2026 44:34


    In the third and final episode of our 2026 summer series, Farmerama speaks to two farmers currently working on ADOPT-funded projects: Emma Loder-Symons of Nonington Farms in Kent on the two-year Mill-It project to grow millet for human consumption, addressing harvesting without glyphosate and highlighting millet's drought resilience and low-cost potential; and Bryony Graham, a fourth-generation arable farmer on the Essex/Hertfordshire border, on short rotation coppice willow for biomass and an ADOPT-funded trial to make clean, peat-free compost at commercial scale, alongside wider benefits for carbon capture and habitat. Find out more about all the ADOPT funded projects here: https://farmpep.net/adopt/live-projects We also head to Sierra Leone to hear from Mabutu Samai and farm manager Lahai Makie about Farming on Crutches, training amputees in agroecology and bokashi production while seeking funding to expand. Find out how to support their work here: https://farmingoncrutches.org/donate Geetie Singh-Watson and Philippa Hughes share details of their brand new Level 3 regenerative hospitality course, launching this month as a partnership between The Bull Inn in Totnes, Farmacy and the Apricot Centre. Find out more here: https://farmacylondon.com/pages/education And finally the ORFC Farm Practice Advisor Andy Dibben previews the diverse, practical programme of the 2027 Oxford Real Farming Conference. Tickets are on sale now: https://orfc.org.uk/event/oxford-real-farming-conference-2027/ ***** If you would like to support Farmerama to keep on sharing the stories of the regenerative farming community, there are lots of different ways you can help: Sign up for our monthly newsletter here. facebook.us12.list-manage.com/subscribe?…5e20dde279 Become a community supporter on Patreon here. www.patreon.com/farmerama Show the world how much you love Farmerama by wearing one of our Farmerama caps – available here. farmerama-radio-ltd.square.site/ If you are a business who is aligned with our vision for crafting a positive ecological future rooted in the people on the land and seas, you can become a commercial supporter of the show. Read more about our mission and what we do here. drive.google.com/file/d/1yupfV514…view?usp=sharing

    America's Roundtable
    America's Roundtable with Congressman Randy Fine | U.S. Economy - Increased Household Income | Addressing Iran's Threat | Election Integrity

    America's Roundtable

    Play Episode Listen Later Sep 27, 2026 20:40


    X: @RepFine @americasrt1776 @ileaderssummit @NatashaSrdoc @JoelAnandUSA @supertalk @JTitMVirginia Join America's Roundtable radio co-hosts Natasha Srdoc and Joel Anand Samy with U.S. Congressman Randy Fine, member of the House Foreign Relations Committee and the Education and Workforce Committee. He is one of the most effective communicators in Congress in advancing our shared values and principles. A third-generation Floridian, Randy built a career as a successful entrepreneur, founding and running businesses in retail, technology, and hospitality. He has been an active Boy Scout volunteer, serving as both Cubmaster and Assistant Scoutmaster. The son of two public school teachers, Randy graduated magna cum laude from Harvard College with a degree in government and later earned his MBA from Harvard Business School, where he graduated with high distinction as one of the youngest Baker Scholars in decades. Congressman Fine also serves as a member of the Freedom Caucus, Republican Study Committee and the Judea and Samaria Caucus. The discussion focises on the defining questions facing America at home and around the world: the strength of our economy, the reforms taking place at the federal level in Washington which impacts every state across the nation, America's ability to compete with China, and the rapidly changing security landscape in the Middle East. At the heart of our conversation is a fundamental question: What does America need to do to remain strong, prosperous, secure, and capable of leading in an increasingly competitive world? The Middle East remains a critical arena for American security—and the relationship between the United States and Israel remains an important part of that discussion, from intelligence and defense cooperation to technology, innovation, and economic partnership. americasrt.com https://ileaderssummit.org/ | https://jerusalemleaderssummit.com/ America's Roundtable on Apple Podcasts: https://podcasts.apple.com/us/podcast/americas-roundtable/id1518878472 X: @RepFine @ileaderssummit @americasrt1776 @NatashaSrdoc @JoelAnandUSA @supertalk @JTitMVirginia America's Roundtable is co-hosted by Natasha Srdoc and Joel Anand Samy, co-founders of International Leaders Summit and the Jerusalem Leaders Summit. America's Roundtable radio program focuses on America's economy, healthcare reform, rule of law, security and trade, and its strategic partnership with rule of law nations around the world. The radio program features high-ranking US administration officials, cabinet members, members of Congress, state government officials, distinguished diplomats, business and media leaders and influential thinkers from around the world. Tune into America's Roundtable Radio program from Washington, DC via live streaming on Saturday mornings via 68 radio stations at 7:30 A.M. (ET) on Lanser Broadcasting Corporation covering the Michigan and the Midwest market, and at 7:30 A.M. (CT) on SuperTalk Mississippi — SuperTalk.FM reaching listeners in every county within the State of Mississippi, and neighboring states in the South including Alabama, Arkansas, Louisiana and Tennessee. Tune into WTON in Central Virginia on Sunday mornings at 9:30 A.M. (ET). Listen to America's Roundtable on digital platforms including Apple Podcasts, Spotify, Amazon, Google and other key online platforms. Listen live, Saturdays at 7:30 A.M. (CT) on SuperTalk | https://www.supertalk.fm

    Cedar Hills Community Church - Cedar Rapids, Iowa
    The Most Excellent Way: Right Person, Right Place, Right Time

    Cedar Hills Community Church - Cedar Rapids, Iowa

    Play Episode Listen Later Sep 27, 2026 29:07


    The Most Excellent Way: Right Person, Right Place, Right TimePastor Kent LandhuisTHEME - We serve according to our God-given giftedness.TEXT - Ephesians 4:7, 1 Peter 4:101. God gives gifts. • Romans 12:6-8 • 1 Corinthians 12:7-112. Gifts build up the body. • Ephesians 4:7, 11-13 • 1 Peter 4:10 • Mark 10:43-453. Gifts determine service. • Right person, right place, right time. • “The place God calls you to is the place where your deep gladness and the world's deep hunger meet.” ~ Frederick BuechnerNEXT STEPS1. Ask Jesus, what is my gift?2. Ask Jesus, what is my calling?JOURNAL: What is my gift? What is my calling (place and time)?REFLECTION  • Administration • Being an apostle • Craftsmanship • Discernment • Encouragement • Evangelism • Exhortation • Faith • Giving • Healing • Helps • Hospitality • Interpreting tongues • Knowledge • Leadership • Mercy • Music • Prayer • Prophecy • Serving • Shepherding • Speaking in tongues • Teaching  • Wisdom • Worship leadingPRAYER Dear Lord, Thank You for loving me and for giving me life and breath. You know my heart, and You know that I want to use the gifts You have given me to honor you and build up others.Lord, I am asking You to show me where You want me to serve. Open my eyes to see the needs around me, and open my ears to hear Your voice. Clear away confusion or doubt, and direct me to the specific people, places, or ministries where I can make a difference. Give me courage to step out when You open a door. Shape my heart to be a true servant, humble and willing to follow.In Jesus name, Amen

    Oceanside Community Church
    The Holistic Hospitality of Jesus

    Oceanside Community Church

    Play Episode Listen Later Sep 27, 2026


    We continue our Luke 9 series with a look at the hospitality of Jesus as seen through the feeding of the 5,000.

    New Books in Sports
    Spies and Other Pigeons: Hospitality and Hostility in Multispecies Pakistan with Muhammad A. Kavesh (U Washington, 2026)

    New Books in Sports

    Play Episode Listen Later Sep 26, 2026 52:32


    Across Pakistan's rooftops, pigeon flyers devote enormous care and labor to birds that soar the skies, take part in competitions, and knit together communities otherwise divided by caste, class, language, and ethnicity. Spies and Other Pigeons: Hospitality and Hostility in Multispecies Pakistan (U Washington, 2026) follows these flyers across four provinces, revealing a world of shauq (passionate pursuits) where training, feeding, and flying become affective acts to welcome a more-than-human other into the home.When cherished birds cross the militarized India-Pakistan border, they are recast as intruders and “spies," exposing the thin line between welcome and suspicion, hospitality and hostility. Through long-term ethnography, Dr. Muhammed Kavesh traces the layered meanings of arrival, both at the home and the homeland, showing how pigeons illuminate political tensions while sustaining bonds of play, care, and enthusiasm. Interweaving anthropology, South Asian studies, and multispecies studies with the Punjabi folktale of Heer Ranjha, Dr. Kavesh offers a conceptually rich account of human-pigeon relatedness. Moving from village lofts and urban rooftops to racing clubs and borderlands, the book demonstrates how animals mediate danger, belonging, and reciprocity across contested lines.Original and exciting, Spies and Other Pigeons reframes multispecies anthropology through a South Asian lens, revealing how the care and labor of pigeon keeping anchor local worlds and unsettle national borders. This interview was conducted by Dr. Miranda Melcher whose book focuses on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. You can find Miranda's interviews on New Books with Miranda Melcher, wherever you get your podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    New Books in South Asian Studies
    Spies and Other Pigeons: Hospitality and Hostility in Multispecies Pakistan with Muhammad A. Kavesh (U Washington, 2026)

    New Books in South Asian Studies

    Play Episode Listen Later Sep 26, 2026 52:32


    Across Pakistan's rooftops, pigeon flyers devote enormous care and labor to birds that soar the skies, take part in competitions, and knit together communities otherwise divided by caste, class, language, and ethnicity. Spies and Other Pigeons: Hospitality and Hostility in Multispecies Pakistan (U Washington, 2026) follows these flyers across four provinces, revealing a world of shauq (passionate pursuits) where training, feeding, and flying become affective acts to welcome a more-than-human other into the home.When cherished birds cross the militarized India-Pakistan border, they are recast as intruders and “spies," exposing the thin line between welcome and suspicion, hospitality and hostility. Through long-term ethnography, Dr. Muhammed Kavesh traces the layered meanings of arrival, both at the home and the homeland, showing how pigeons illuminate political tensions while sustaining bonds of play, care, and enthusiasm. Interweaving anthropology, South Asian studies, and multispecies studies with the Punjabi folktale of Heer Ranjha, Dr. Kavesh offers a conceptually rich account of human-pigeon relatedness. Moving from village lofts and urban rooftops to racing clubs and borderlands, the book demonstrates how animals mediate danger, belonging, and reciprocity across contested lines.Original and exciting, Spies and Other Pigeons reframes multispecies anthropology through a South Asian lens, revealing how the care and labor of pigeon keeping anchor local worlds and unsettle national borders. This interview was conducted by Dr. Miranda Melcher whose book focuses on post-conflict military integration, understanding treaty negotiation and implementation in civil war contexts, with qualitative analysis of the Angolan and Mozambican civil wars. You can find Miranda's interviews on New Books with Miranda Melcher, wherever you get your podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    Behind the Stays
    This Week in Hospitality: Royal Caribbean Buys Half of Sandals, Uber's Hotel Play, and Big Hotel Brands Start Betting on Creators

    Behind the Stays

    Play Episode Listen Later Sep 25, 2026 64:55


    The full squad is back. Royal Caribbean is taking a 50% stake in Sandals Resorts for roughly $3 billion, and the crew breaks down why a cruise line wants an all-inclusive hotel brand. Edwin runs the numbers on who is really serving whose guests, and Scott, who has known the Stewart family most of his life, explains why cruise companies can't build ships fast enough and are coming ashore instead. Then it's Airbnb's hotel push: just shy of 4,000 hotels on the new listing format, hand-curated and aimed at independent and soft-brand three- and four-star properties. Ben weighs in as an operator who knows the platform well, and Edwin asks what happens to hotels when short-term rental markets get squeezed. From there, Uber's hotel business: Dara Khosrowshahi says the traveler comes to Uber, Uber One has more than 50 million paying members, and the Blacklane deal hints at where a trip super app could go. The closer: at Skift's first creator summit, IHG and Hyatt said they're giving up control of scripted creator campaigns. Scott says it's six years too late. Ben says social is now the best customer acquisition channel on the planet, and any brand that won't invest in it is choosing to hand its bookings to the OTAs. Plus spice of the week, from an Ibiza rave revival to the difference between building a brand and putting heads in beds.   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

    This is Oklahoma
    This is James Leewright - CEO/President at Oklahoma Restaurant Association Hospitality, Policy & Association Management

    This is Oklahoma

    Play Episode Listen Later Sep 25, 2026 52:44


    Business and civic leader with 30 years proven leadership skills in business, civic and public sectors including small business, corporate, and elected office. As President & CEO of Oklahoma's leading hospitality associations, James oversees strategy, advocacy, and workforce development initiatives impacting 5,000+ businesses and 100,000 employees statewide. A former Oklahoma State Senator and committee chair, bringing a unique blend of policy insight, business acumen, and servant leadership to advancing industries and communities. https://www.okrestaurants.com/ Huge thank you to our sponsors. The Oklahoma Hall of Fame at the Gaylord-Pickens Museum telling Oklahoma's story through its people since 1927. For more information go to www.oklahomahof.com and for daily updates go to www.instagram.com/oklahomahof The Chickasaw Nation is economically strong, culturally vibrant and full of energetic people dedicated to the preservation of family, community and heritage. www.chickasaw.net Dog House OKC - When it comes to furry four-legged care, our 24/7 supervised cage free play and overnight boarding services make The Dog House OKC in Oklahoma City the best place to be, at least, when they're not in their own backyard. With over 6,000 square feet of combined indoor/outdoor play areas our dog daycare enriches spirit, increases social skills, builds confidence, and offers hours of exercise and stimulation for your dog http://www.thedoghouseokc.com Metro Ford of OKC is proudly serving Oklahoma City with vehicles you can rely on and service you can trust. It's also why they're Oklahoma's Number One Performance Dealership. Shop the inventory today at www.metrofordofokc.com where the difference is Real. #ThisisOklahoma

    The Modern Hotelier
    #333: How A Loyalty Program Helps Independent Hotels Compete | with Audrey Yates & David Gavaldon

    The Modern Hotelier

    Play Episode Listen Later Sep 25, 2026 15:15


    Independent hotels have a secret weapon that the big chains don't have, and in this episode, we unpack exactly how to use it.Welcome to The Modern Hotelier. Today's guest is David Gavaldon, a new member of the Stash Hotel Rewards team who spent years on the hotel side of the program before joining their side. He sits down with host Audrey Yates to break down how independent hotels can compete with corporate giants by building their own loyalty program without losing the independent spirit that makes them special.In this episode, you'll learn:Why loyalty beats OTA traffic — the difference between price-driven OTA guests and the loyalty guests who book direct, feel special, and come backHow to compete with the chains — why "we also have a loyalty program" is a powerful line for any independent propertyThe network effect — how getting introduced at one Stash property immediately connects guests to a portfolio of nearly 400 independent hotels across North AmericaWhy staff buy-in makes or breaks the program — the one thing hotels get wrong (hint: if the staff doesn't buy in, why should the guests?)Easy integration — how Stash works with almost every PMS and CRS, so you can tap into the network without changing your tech stackThe direct-booking advantage — why booking direct is astronomically better for the hotel, and how to spread that messageWatch the FULL EPISODE on YouTube:  https://youtu.be/JhGTESfEPxU Links:Audrey on LinkedIn: https://www.linkedin.com/in/audrey-yates-0b5331b4/David on LinkedIn: https://www.linkedin.com/in/david-gavaldon-036b76425/ Stash Hotel Rewards: https://www.stashrewards.com/For full show notes head to: https://themodernhotelier.com/episode/333Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    Bitesize Business Breakfast Podcast
    Global Village beats Disney on daily visitors

    Bitesize Business Breakfast Podcast

    Play Episode Listen Later Sep 25, 2026 33:59


    25 Sep 2026. Chris Sylt explains how Global Village overtook Disney’s Magic Kingdom for daily attendance, while AIQ’s Saravan Penubarthi discusses AI safeguards, SHUAA Capital’s Thomas Christie unpacks surging US borrowing costs and Khamas Hospitality’s Pratik Kachroo assesses Dubai’s hotel recovery.See omnystudio.com/listener for privacy information.

    No Vacancy with Glenn Haussman
    Why Hospitality Leaders Must Stay Uncomfortable

    No Vacancy with Glenn Haussman

    Play Episode Listen Later Sep 24, 2026 34:41


    The minute you get too comfortable, somebody else passes you. Gary Hernbroth, author of Twist the Familiar, joins me on No Vacancy to talk about questioning how we work, how we lead and how we build relationships. His point is simple: confidence moves you forward, but comfort turns into complacency fast. That applies to careers, #HotelLeadership, sales and pretty much every part of #Hospitality. We also get into failure and why people who fall down, learn and adjust often bring more value than people pretending they never screw up. Watch this one to challenge a few habits, rethink how you approach people and keep yourself from getting too comfortable. Gary's book, Twist the Familiar, is here: Twist the Familiar on Amazon Thanks so much to Actabl for supporting this podcast. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

    The Restaurant Guys
    Hospitality Should Be Fun | Rick Tramonto

    The Restaurant Guys

    Play Episode Listen Later Sep 24, 2026 29:32 Transcription Available


    This is a Vintage episode from 2006.Why This Episode MattersRick Tramonto makes the case for fine dining that is polished and precise without being stiff or intimidating.The Guys tackle an enduring hospitality dilemma: when does accommodating one guest diminish the experience for everyone else?Tramonto reflects on restaurants as a place for nontraditional careers, mentorship and finding a sense of belonging.The conversation ends with the importance of cooking, family and gathering around the table.BanterMark and Francis discuss a 2006 proposal to block cell-phone signals in movie theaters—and whether restaurants should do the same. That leads to the story of guests who opened a laptop in the Catherine Lombardi dining room and started watching a movie with the sound on.The ConversationRick Tramonto joins the cell-phone debate from the perspective of Tru, where the philosophy was to cherish the customer and say yes whenever possible—until one guest's behavior began interfering with everyone else's experience. From there, he explains his approach to fine dining: maintain impeccable technical standards, but lose the stiffness, read the table and make people feel comfortable.The conversation broadens into why restaurants attract people who take unconventional paths. Tramonto talks about cooking as a combination of art, science, craft and business, and about the responsibility chefs and operators have to mentor young people drawn to the intensity of restaurant life. He closes with the importance of home cooking, family meals and keeping people gathered around the table.Guest BioRick Tramonto is an acclaimed chef, restaurateur and cookbook author. At the time of this 2006 conversation, he was chef-partner of Chicago's celebrated Tru restaurant and one of the leading figures in American fine dining.Timestamps00:00 Vintage introduction01:00 Cell phones and dining-room etiquette08:00 Rick Tramonto joins: when hospitality has to say no14:00 Taking the intimidation out of fine dining18:00 Restaurants as a path for nontraditional learners22:00 Mentorship and restaurant culture25:00 Family, home cooking and gathering around the tableInfoMore about Rickhttps://tramontocuisine.com/Oct 23, Friday - Winemaker Dinner w/ Neri Capponi of Villa Calcinaia WineryOct 26-31 - Spooky BarOct 27, Tuesday - Robert Simonson book signing cocktail partyMore info - https://www.stageleft.com/events/ Subscribe: Restaurant Guys' Regularhttps://restaurantguysregulars.buzzsprout.com/Magyar Bankhttps://www.magbank.com/Stage Left Wine Shophttps://www.stageleftwineshop.com/Our PlacesStage Left Steakhttps://www.stageleft.com/Catherine Lombardi Restauranthttps://www.catherinelombardi.com/Stage Left Wineshophttps://www.stageleftwineshop.com/Reach Out to The Guys!TheGuys@restaurantguyspodcast.com

    Restaurant Hoppen
    Pizza Science and the Evolution of Restaurant Hospitality w/ Tim Maides (Dolomiti)

    Restaurant Hoppen

    Play Episode Listen Later Sep 24, 2026 67:17


    Few people in Omaha's restaurant scene are more fun to chat with than Tim Maides, the co-owner of Dolomiti, and unpacking his brain on pizza is a true delight. We nerd out on ovens a dough a bit, but we also talk a lot about Dolomiti's approach to treating guests and how expectations, from both restaurant and guest, can affect a dining experience. This is a fun one, and very educational!

    Revitalize and Replant
    Loneliness in a Hyper-Connected World: Part 2

    Revitalize and Replant

    Play Episode Listen Later Sep 24, 2026 23:41


    On today's episode of Revitalize & Replant, Mark Clifton, Mark Hallock, and Dan Hurst continue their discussion on why many people feel lonely even in a world that is always connected. Building on Part 1, this conversation digs into practical, often-overlooked reasons loneliness persists inside the church, from generational disconnection to closed-off homes to people silently carrying heavy burdens. Together, the Marks and Dan discuss how intentional hospitality and cross-generational relationships can help churches become places where people are truly known—not just attended.Some Highlights:Younger and older believers are often disconnected. This weakens discipleship and encouragement.Hospitality is often neglected. Many homes are busy, private, or closed off.Many people suffer quietly. They carry grief, anxiety, addiction, or family pain alone. Resources Related to This Episode:Bowling Alone: The Collapse and Revival of American Community by Robert D. Putnam Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    The Modern Hotelier
    #332: The Importance of Scent & Guest Amenities for Hotels | with Kim Peterson & John Farrell

    The Modern Hotelier

    Play Episode Listen Later Sep 24, 2026 23:38


    Hotel amenities are the touchpoints guests remember, they matter just as much at $200 a night as at $1,000.In this episode, Steve and David sit down with John Farrell, CEO and Owner, and Kim Peterson, Head of Operations, of Trilipiderm and Curated Comforts, a U.S.-based skincare and spa line that builds fully customized amenity programs for hotels. Kim and John explain why scent is the most memory-evoking sense we have, how signature scents can keep amenity revenue on the property instead of "off the shelf," and how to roll out refillable dispensers without adding operational headaches for housekeeping. They also cover sustainability done properly, FSC-certified materials, reduced kitting and packaging, plus the supply-chain lesson every hotelier should hear everything US-sourced and US-manufactured meant zero disruptions, even through COVID.You'll also get Trilipiderm's origin story (founded 2010 in Jackson Hole) and how the Cloudveil Hotel in Wyoming became their first hotel partner and went on to earn Michelin Keys while its guests raved about the in-room products.If you run a property, own or manage hotel operations, or make amenity and procurement decisions, this episode is packed with practical takeaways on guest experience, sustainability, and building a brand guests remember.In this episode, you'll discover:Trilipiderm's origin story — founded 2010 in Jackson Hole, Wyoming, and how the Cloudveil Hotel became their first hotel partner (now a Michelin Key property).Why scent drives guest experience — how a signature scent turns a bathroom into a branded experience guests remember.Why customized amenity programs win — how to keep amenity revenue on your property instead of buying off-the-shelf.The operational reality of refillable dispensers — rolling them out without housekeeping headaches, plus sustainability done right (FSC-certified, reduced packaging).A hotel supply-chain lesson — why all US-made production meant zero disruption, even through COVID.What hotel owners and ops managers should weigh on amenity and procurement decisions — guest experience, sustainability, and brand building.Watch the FULL EPISODE on YouTube: https://youtu.be/AG9BYZgi9gw Links:Kim on LinkedIn: https://www.linkedin.com/in/kim-peterson-11248767/ TRILIPIDERM: https://trilipiderm.com/For full show notes head to: https://themodernhotelier.com/episode/332Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    7 Minute Leadership
    Episode 836 - The Zero-Dollar Hospitality Playbook

    7 Minute Leadership

    Play Episode Listen Later Sep 24, 2026 10:11 Transcription Available


    Episode 836 explains how leaders can improve hospitality and customer service training with little to no training budget. Learn five practical strategies for building better customer experiences through employee standards, anticipation, service recovery, and consistent leadership coaching.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

    Nothing Major
    217: Laver Cup Showdown, Alcaraz & Zverev Lead Europe + Influencer Rankings Update! | EP 217

    Nothing Major

    Play Episode Listen Later Sep 24, 2026 44:20


    On this episode of Nothing Major, the guys preview the Laver Cup in London, break down the format and rosters, and debate whether Team World can take down a Europe squad led by Alcaraz and Zverev. Sam also unveils his updated tennis influencer rankings after the US Open, with Paige Lorenze at No. 1 and Sam jumping to No. 3, plus he shares what to expect from his TV duties and travel. They also talk major life moments and retirement transitions, review the new Wilson Defier racket, and answer fan questions on Zverev's Slam chances, US Open influencers, dream guests and a junior with two forehands.Follow Nothing Major on Social Media:https://linktr.ee/NothingMajorShowSubmit your questions in the Fan Participation section at https://www.nothingmajorshow.com/00:00 Welcome Back and Agenda00:46 Rant Give Flags Back01:43 Tennis Influencer Rankings04:38 Breakfast and Horse Diet07:40 Laver Cup Preview10:28 Teams Matchups and Broadcast Plans15:10 Hospitality and Event Vibes16:40 Big Life Moments19:33 Retirement Transition Talk21:11 Life After Tour Life21:54 Advice To Younger Self23:24 Wilson Racket Review28:41 Celebrity Flight Story29:39 Can Zverev Win Slams31:42 US Open Influencer Debate33:47 Dream Guests For The Pod35:44 Two Forehands Prospect39:51 Podcasts Stealing Bits41:32 Wrap Up

    PRessing On: Real Life in Public Relations
    The Evolution of Hospitality and Lifestyle PR: How Communications Has Shifted Across Food, Drink, Travel, and Hotel Brands

    PRessing On: Real Life in Public Relations

    Play Episode Listen Later Sep 24, 2026 39:08


    Join us for a PRessing On in Public Relations conversation with Carla Burt. Carla Burt is Co-founder and CEO of Hue & Cry, an independent brand, communications and activation agency specializing in hospitality, travel, food and drink, with teams in London and New York. With more than 25 years' experience in the industry, Carla has worked on both sides of the client-agency relationship, beginning her career in-house in hospitality before moving into consultancy and ultimately building Hue & Cry. Today, she advises global and independent brands on how to build relevance, reputation and growth in an increasingly fragmented communications landscape. Her experience spans hotels and travel, restaurants, drinks and lifestyle brands, giving her a front-row view of how the way people discover, experience and advocate for brands has changed. She is particularly interested in the evolving role of PR, from traditional earned media and cultural influence to social advocacy, search and the growing impact of AI on brand discovery. Carla splits her time between the UK and US, working with clients and teams across both markets.   To track down Carla visit: Instagram: @Hueandcryagency LinkedIn: linkedin.com/in/carlaburt/ linkedin.com/company/hue-&-cry/ Website: huecryagency.com   For more information on the PRessing On podcast visit PRressingOnPodcast.com or instagram.com/pressingoninpr/ RMGComm.com DeGravePR.com

    SharkPreneur
    Episode 1322: The Business Behind a Profitable Bar with Chris Schneider

    SharkPreneur

    Play Episode Listen Later Sep 23, 2026 18:28


    A packed bar can look wildly successful from the outside while quietly losing money behind the scenes. In this episode of Sharkpreneur, Seth Greene interviews Chris Schneider, Bar Business Coach, who shares why many bars struggle not because they lack customers, but because owners often lack the financial systems, pricing discipline, labor management, and business acumen needed to protect margins. He explains the importance of prime cost, hiring for attitude rather than experience, creating a memorable guest experience, and making dozens of small operational improvements that collectively improve the bottom line. Chris also explores how AI can support back-office operations, why owners need to rely on data instead of instinct alone, and what he would change first when turning around a struggling neighborhood bar. Key Takeaways:→ A bar can be packed with customers and still lose money if pricing, labor, entertainment, and other operating costs are not properly managed.→ Hospitality businesses often struggle when passion and operational experience are not paired with strong business and financial skills.→ Prime cost, which combines labor and the cost of goods sold, is one of the most important metrics bar and restaurant owners need to monitor.→ A clean, well-maintained restroom can strongly influence how guests perceive the overall cleanliness and quality of the entire establishment.→ Delivering an exceptional guest experience can generate more valuable word-of-mouth marketing than many traditional advertising methods. Chris Schneider bridges three critical areas in hospitality: operations, financial systems, and education. A former bar owner, he learned firsthand how to be profitable by managing neighborhood bars where every decision impacts the bottom line. His experience at Intuit as a QuickBooks Live Manager exposed him to patterns across thousands of small businesses, revealing that success comes from better systems and smarter use of financial data.Chris later taught hospitality at Ivy Tech, where he refined his ability to turn complex challenges into repeatable systems. He now coaches bar owners using his MCC Framework—Mindset, Concept, Culture—to improve profitability and operations.He hosts The Bar Business Podcast, reaching listeners in 100+ countries, and is the author of multiple industry books. Chris helps independent bar owners build profitable, system-driven businesses that align with their vision. Connect With Chris:Website: http://barbusinesscoach.com/Facebook: https://www.facebook.com/barbusinesscoach/Instagram: https://www.instagram.com/barbusinesscoachLinkedIn: https://www.linkedin.com/in/chris-schneider-74732021/YouTube: https://www.youtube.com/channel/UCsyvnkceZSVsRMTJdnB4SuQ