Podcasts about Hospitality

Not every career starts with the corner office — Mike Neubecker shares with #NoVacancyNews his story from hourly front desk clerk at MGM Grand back in 1993 to President & COO of MGM Grand, New York-New York, and Excalibur. That's three of the most iconic #MGMResorts properties on the Las Vegas Strip! In our conversation, Mike shared insights on:

Is hospitality really about perfect meals—or is it about creating space for connection? In this inspiring and fun-filled episode, I sit down with Abby Kuykendall, founder of A Tabletop Affair and author of Let the Biscuits Burn. Abby’s refreshing perspective reminds us that meaningful gatherings don’t require spotless homes or gourmet menus; they thrive on authenticity and presence. From her funny Taco Bell story to practical tips like conversation cards and family non-negotiables, Abby shares how small acts of intentionality can transform our tables into places of belonging. We’ll also explore the deeper, spiritual side of hospitality—how opening our homes can invite God’s presence and rekindle relationships. If hosting feels overwhelming, this conversation will encourage you to start small and welcome big blessings. And remember, I'd love to connect more on Instagram, where you'll find me at @donnaajones. And don’t forget to subscribe so you don’t miss a single episode! Xo, Donna Listen in to learn more : (03:01) A Taco Bell Craving (08:00) The Meaning of Authentic Hospitality (13:35) Training for Hospitality Without Innate Talent (18:32) Practicing Intentional Hospitality Rhythms (29:04) Feeding 5,000 Every Day Donna’s Resources: Order a copy of my latest book - Healthy Conflict, Peaceful Life: A Biblical Guide to Communicating Thoughts, Feelings, and Opinions with Grace, Truth, and Zero Regret. It is available anywhere books are sold– here is the link on Amazon. If you need a helpful resource for someone exploring faith and Christianity or simply want to strengthen your own knowledge, you’ll want a copy of my book, Seek: A Woman’s Guide to Meeting God. It’s a must for seekers, new believers, and those who want to be more confident in their faith! Connect with Abby Kuykendall Instagram:https://www.instagram.com/abby.kuykendall/ Website: https://abbykuykendall.com Pick up a copy of Abby’s book - Let the Biscuits Burn Connect with Donna Instagram: @donnaajones Website: www.donnajones.org Donna’s speaking schedule: https://donnajones.org/events/ Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.

What happens when a hotel developer moves from building Hampton Inns to creating lifestyle hotels with fire pits and Michelin-starred restaurants?Today's guest is a returning guest, Stephen Wendell, Co-Founder and CEO of Mountain Shore Properties. They explore the shift from select-service properties to luxury and lifestyle hotels, examining the business dynamics and guest experiences that differentiate these segments. Steven shares insights on building independent lifestyle hotels, dealing with construction challenges, financing, and the pivotal role of major brands and creative freedom. They also discuss the evolving demands of younger travelers and the potential for lifestyle hotels to serve as cultural hubs. The conversation touches on financing strategies, the impact of current economic conditions, and the balance between guest experience and profitability.Takeaways: The most successful hospitality projects prioritize unique, memorable experiences for guests, which can lead to long-term loyalty and word-of-mouth growth.Each project is a learning opportunity. Apply lessons from past mistakes to improve future outcomes and avoid repeating errors.Consider a mix of select service and lifestyle/boutique properties to balance stability with higher-reward opportunities.Affiliation with major brands can make financing easier and provide valuable marketing/distribution support, but weigh the costs and benefits carefully.The best hotels become hubs for both guests and locals. Create spaces and experiences that attract both groups.Younger travelers value experiences over points. Offer unique, local collaborations and experiences to attract and retain this demographic.Hospitality is a long-term business. Set expectations with investors and partners accordingly, and operate with a long-term mindset.Quote of the Show:“Some people quit in the messy middle. We've pushed through, and now we know what to do and how to do it.” - Stephen WendellLinks:LinkedIn: https://www.linkedin.com/in/stephen-wendell-5417291a/ Website: https://mountainshoreproperties.com/ Shout Outs:1:18 - Philadelphia Eagles https://www.philadelphiaeagles.com/ 2:00 - Camptown https://mountainshoreproperties.com/project/camptown-leeds-ny/ 3:56 - Airbnb https://www.airbnb.com/ 4:14 - Hyatt https://www.hyatt.com/ 4:15 - Dream https://www.hyatt.com/dream-hotels 4:16 - The Standard https://www.hyatt.com/the-standard/en-US 4:17 - Bunkhouse https://www.hyatt.com/bunkhouse-hotels/en-US/explore 4:18 - Hilton https://www.hilton.com/en/ 4:19 - Graduate https://www.hilton.com/en/brands/graduate-hotels/ 4:22 - Nomad https://www.hilton.com/en/brands/nomad-hotels/ 4:23 - Marriott https://www.marriott.com/default.mi 5:09 - Courtyard https://courtyard.marriott.com/ 5:17 - Hotel Genevieve https://mountainshoreproperties.com/project/hotel-genevieve-louisville-ky/ 7:20 - Hampton Inn https://www.hilton.com/en/brands/hampton-by-hilton/ 13:00 - Gary Vaynerchuk https://en.wikipedia.org/wiki/Gary_Vaynerchuk 13:50 - Steve Jobs https://en.wikipedia.org/wiki/Steve_Jobs 13:52 - Bill Gates https://en.wikipedia.org/wiki/Bill_Gates 13:53 - Jeff Bezos https://en.wikipedia.org/wiki/Jeff_Bezos 14:49 - James Beard https://en.wikipedia.org/wiki/James_Beard 17:18 - AC Hotels https://ac-hotels.marriott.com/ 18:07 - Independent Lodging Congress https://ilcongress.com/ 18:18 - Deutsche Bank https://www.db.com/ 18:20 - Bank of America https://www.bankofamerica.com/ 22:31 - Vanguard https://investor.vanguard.com/ 22:32 - John Bogle https://en.wikipedia.org/wiki/John_C._Bogle 23:09 - JDV https://www.hyatt.com/jdv-by-hyatt/en-US/explore 24:08 - IHG https://www.ihg.com/hotels/us/en/reservation 24:12 - Vignette https://www.ihg.com/vignettecollection/hotels/us/en/reservation 25:29 - Waldorf Astoria https://www.hilton.com/en/brands/waldorf-astoria/ 34:40 - Ritz Carlton https://www.ritzcarlton.com/ 45:57 - Jerome Powell https://en.wikipedia.org/wiki/Jerome_Powell 52:26 - Paul Volcker https://en.wikipedia.org/wiki/Paul_Volcker 54:59 - Costa Susana https://costasusana.com/en/ 56:20 - Hotel Saint Cecilia https://www.bunkhousehotels.com/hotel-saint-cecilia 56:47 - Regent Hotels https://www.ihg.com/regent/hotels/us/en/reservation 

"Hospitality didn't happen around my kitchen table that afternoon — it happened in a fluorescent-lit DMV hallway. And it reminded me that the heart of biblical hospitality is about being present, noticing the people God places in our path, and extending kindness right where we are."Leave a comment for Jen: https://incourage.me/?p=254346--No matter what season of life you're in, prioritizing and planning helps make the most of your time. Inspirational content and Scriptures throughout DaySpring's 18-month Agenda Planners will help you keep your eyes on Him. Choose from several unique designs, each one with different content to encourage you and fun surprises included to keep you organized! Shop planners at DaySpring.com.The (in)courage podcast is brought to you by DaySpring. For over 50 years, DaySpring has created quality cards, books, and gifts that help you live your faith. Find out more at DaySpring.com.Connect with (in)courage: Facebook & Instagram for daily encouragement, videos, and more! Website for the (in)courage library, to meet our contributors, and to access the archives. Email us at incourage@dayspring.com. Leave a podcast review on Apple!

Send us a message!What does it take to scale luxury vacation rentals while protecting the legacy of the brands that built them?In this episode, Alex & Annie welcome back Scott Wiseman, CEO of Nocturne Luxury Villas, for an inside look at how Nocturne approaches acquisitions in the luxury vacation rental space. Instead of treating acquisitions as one-size-fits-all deals, Scott explains how his team works with founders to create personalized exit plans that honor their legacy, protect employees, and keep guests at the heart of the business.We discuss:1️⃣ How Nocturne has grown to nearly 1,200 homes across six markets2️⃣ Why culture and relationships are as important as financial outcomes3️⃣ How Nocturne's concierge services give vacation rentals an edge over resorts4️⃣ What he sees ahead for the luxury travel sector5️⃣ Honest advice for owners considering selling their businessScott brings a grounded, people-first perspective to what's often seen as a purely financial process. His approach reminds us that growth can happen without losing the heart of a company — its people, its culture, and the relationships that built it.Connect with Scott Wiseman:LinkedIn: https://www.linkedin.com/in/scottfwiseman/ Connect with Nocturne:Website: https://www.nocturneluxuryvillas.com/ ✨ Exclusive Offer to Alex & Annie Listeners:Get free onboarding when you partner with Xplorie! Valid through November 30, 2025.

Happy anniversary, Top Floor!  Calvin Tilokee is the founder and creative director of RevPAR Media, blending 20+ years of revenue management and marketing with a sharp creative streak. Known for illuminating hospitality brands and roasting industry quirks with his beloved hotel-meme persona, @revparblems, Calvin bridges data, strategy, and humor. On this anniversary episode, he flips the script as guest host, guiding a lively tour through pandemic pivots, podcast production, and personal pet peeves. What You'll Learn About: • Where Susan found the nerve to launch a business without a cash cushion or safety net. • Calvin's own origin story: furlough → pandemic pivot → RevPAR Media, full steam ahead. • The birth of Top Floor: from “Going Up” to the brand you know (and why the original name got nixed). • Why the show expanded beyond marketing, and why that makes it more fun (and nosier). • Production secrets: heavy prep, tight edits, and Susan's biggest guest pet peeves. • The fan favorites everyone mentions: the sister episodes (aka laugh tracks with plot). • What's next: more episodes, collabs, maybe a digital magazine, and some video—selectively. • Dream guests: Cindy Gallop and Sara Blakely (manifesting!). • Big swings Susan wants to try: investigative series + hospitality history deep dives. • Legacy goal: helping pros discover dream roles they didn't know existed. • Three Loading Dock stories for the price of one… but you'll have to listen for that. Our Top Three Takeaways: 1. Entrepreneurship isn't about perfect timing or eliminating all risk. Susan launched Hive Marketing in 2009 without savings or a safety net, betting that the chaos of the financial crisis made “failure” reputationally safe, and she's never looked back. 2. Top Floor's edge is curiosity + craft. The show evolved from a marketing niche to a “curiosity cabinet” for the entire hospitality industry, staying audio-first with tight editing and meticulous preparation, and measuring success by growing influence and genuine relationships.  3. The next chapter is expansion and experimentation. Susan's eyeing more episodes, collaborations, a digital Top Floor magazine, selective video/live moments, and investigative or history-of-hospitality series, aiming to surface hidden career paths and inspire listeners while the industry modernizes to match guest behavior. Calvin Tilokee on LinkedIn https://www.linkedin.com/in/calvintilokee/ RevPAR Media https://www.revparmedia.com/ Susan Barry on LinkedIn https://www.linkedin.com/in/susandbarry/ Hive Marketing https://www.hive-marketing.com/ Top Floor https://www.topfloorpodcast.com/ Female Founders in Hospitality https://femalefoundersinhospitality.com/ Cindy Gallop's Brain-Altering HBR Article https://hbr.org/2022/04/stop-criticizing-women-and-start-questioning-men-instead Other Episodes You May Like:  03: Dude, Calm Down with Calvin Tilokee https://www.topfloorpodcast.com/episode/03 53: It's Your Birthday

Rene van Camp is Chief Hospitality Officer at ISS North America, the global facility management company, and Principal of Guckenheimer, its culinary brand where he is a senior leader in luxury and lifestyle hospitality and workplace experience management. Mike Petrusky asks Rene about the role of hospitality in the workplace today and why he believes that developing a culture of service where everyone focuses on the customer first is essential for organizations. They explore the ISS way of hospitality which involves setting clear expectations, providing the necessary tools, continuous training, and strong quality assurance programs. Rene says that community building is a top priority as workplace leaders seek to magnetize the office, and this can be achieved through a thoughtful and orchestrated approach to customer service. Mike and Rene agree that the FM industry is evolving, and professionals can maximize their value by fostering a culture of service and enhancing the employee experience, so they share the inspiration and the practical advice you need to be a Workplace Innovator! Connect with Rene on LinkedIn: https://www.linkedin.com/in/renevancamp/ Learn more about ISS N/A: https://www.issworld.com/en-us Learn more about Guckenheimer: https://www.guckenheimer.com/en-us Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

In this episode, hosts David Millili and Steve Carran, sit down for a fast-paced and insightful conversation with Steven Kinsley, President of Kinsley Meetings. From his beginnings as a Ski Bum in Vail to leading a nationally recognized meetings and events company, Steve shares stories, lessons, and perspectives shaped by decades in hospitality and association event planning.What You'll Hear in This Episode:Fun lightning-round questions: golf skills, favorite emoji, good wine, and time travel to 1947.Growing up in Boulder & California, discovering community, and how early experiences shaped his career.Launching Kinsley Meetings and focusing on associations after the 2008 downturn.Leadership philosophy: supporting teams, fostering independence, and building long-term relationships.How meetings and events have evolved post-pandemic—objectives, engagement, personalization, and networking.This episode blends personal storytelling, career insights, and industry thought leadership—perfect for hoteliers, event planners, and anyone curious about the future of hospitality and meetings.Watch the FULL EPISODE on YouTube: https://youtu.be/MXPK3XYsvm4 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Steven Kinsley on LinkedIn: https://www.linkedin.com/in/skinsley/Kinsley Meetings: https://www.kinsleymeetings.com/For full show notes head to: https://themodernhotelier.com/episode/210Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Melissa Fackler uses hospitality techniques to make thoughtful and insightful teams that excel. 

Thrilled to join Dr. Suzanne Bagnera on No Vacancy Live as we caught up with our longtime friend Leora Lanz, author of Developing Your Marketing Mindset: Real World Lessons from Hospitality. Leora has spent more than a decade teaching at Boston University, blending consulting expertise with case studies to prepare the next generation of #hospitality leaders. She reminded us why every business needs a marketing mindset—and why adopting a #hospitalitymindset is just as important. Some takeaways that stood out:

Be My Burning Guest I have come into my garden, my sister, my bride; I have gathered my myrrh along with my balsam. I have eaten my honeycomb and my honey; I have drunk my wine and my milk. Eat, friends; drink and imbibe deeply, O lovers.” Last week, we learned: "Of all the righteous ones of Scripture, Avraham and Sarah were the best known for hospitality to strangers, especially when they received the three angels. (So 5:1) Good gardening is good hospitality to the voice of Adonai, His holy Presence. Because human beings, particularly believers walking in the Way of Yeshua, are in His image, practicing hospitality toward people of faith is an especially sweet fruit of the Ruach HaKodesh." Hospitality prepares us to be a part of the Garden of Eden conversation in the Scripture above. We can both invite the Bridegroom hospitably and remain in the Garden because we possess the vital character of hospitality without which a human cannot remain in the Garden. We can be a worthy guest...and friend...who will bless the Garden. To get a better handle on this trait, let's take a careful look at what hospitality is. What does the word mean? Hospitality: Middle English hospital, "residence for pilgrims and travelers, charitable institution providing residence for the poor and infirm," "guest accommodations" (probably by ellipsis from hospit?le cubiculum "sleeping room for guests"), noun derivative of hospit?lis "of a guest, of hospitality, hospitable” The Hebrew word for “guest” is kara ????? The KJV translates Strong's H7121 in the following manner: call (528x), cried (98x), read (38x), proclaim (36x), named (7x), guests (4x), invited (3x), gave (3x), renowned (3x), bidden (2x), preach (2x) Outline of Biblical Usage to call, call out, recite, read, cry out, proclaim (Qal) to call, cry, utter a loud sound to call unto, cry (for help), call (with name of God) to proclaim to read aloud, read (to oneself), read to summon, invite, call for, call and commission, appoint to call, name, give name to, call by The Book of Leviticus is "Vayikra" ["and called"], a book of holies, our calling to create a sanctuary of holiness for YHVH. This hospitality “preaches” His Presence to the earth and His desire to dwell with us. The Torah describes to us our holy "calling." Not only that, Adonai listens to the cries / proclamations of human beings, especially the poor and distressed. Somewhere in this world, your name can be proclaimed to Heaven, either in frustration, agony, and pain, or in gratefulness, relief, and consolation. How this works is that the needy “give name to” the situation in that home or community. A guest can “summon” Adonai's attention for blessing or chaos. He will actually come investigate the call for Divine help or proclamation of gratefulness! • Now the LORD appeared to Abraham by the oaks of Mamre, while he was sitting at the tent door in the heat of the day. When he raised his eyes and looked, behold, three men were standing opposite him; and when he saw them, he ran from the tent door to meet them and bowed down to the ground, and said, “My Lord, if now I have found favor in Your sight, please do not pass Your servant by. Please let a little water be brought and wash your feet, and make yourselves comfortable under the tree; and I will bring a piece of bread, so that you may refresh yourselves; after that you may go on, since you have visited your servant.” (Ge 18:1-5) Avraham understood what a special opportunity he had. Without a guest, who would bless? Righteous guests are given a Divine mandate to bless or destroy a home. It's an apocalyptic opportunity symbolic of the end of days. Washing feet and providing a safe place to rest with food is the ancient practice of hospitality to guests, especially honored guests. Yeshua told his disciples to honor one another, not a new commandment, but an affirmation and demonstration of an old pattern of hospitality.

Title: Hospitality in Sports Guest: Jeff Morander, CEO of ALSD

Send us a textIn this episode, Todd and Jen dive into the two pillars of salon growth: retention (keeping clients coming back) and acquisition (bringing in new ones). Too many salon owners focus on just one—but long-term success requires mastering both.You'll hear practical strategies, client experience tips, and marketing insights drawn straight from the Hello Hair Co. playbook, including how to create loyalty, inspire referrals, and consistently attract new faces without burning out.Key TakeawaysRetention and acquisition aren't either/or — both are essential for lasting salon growth.Consultations (and re-consultations) are the secret to keeping clients loyal.Hospitality and personalization turn good services into unforgettable experiences.Building staff confidence is a leader's job — and prevents overwhelm in new stylists.Smart marketing tools (Google Ads, SEO, automation, reviews, social media) keep new clients coming consistently.Focusing only on retention or only on acquisition will break your business model.Tracking the right KPIs (rebooking, client lifetime value, cost per new client, referrals) shows you what's really working.Episode Timestamps[00:00] – Intro & why Jen refused to kick things off[00:01:30] – Jen's opening take and quote of the week: Vidal Sassoon on why hairdressers are magical[00:03:00] – Todd's opening take, owner perspective: the happiness KPI[00:07:00] – Why retention matters: loyalty, consistency, referrals, and fun[00:11:00] – The consultation game changer: how to re-consult every visit[00:14:30] – Building relationships when your skills are still developing[00:15:00] – Hospitality Playbook: moving beyond snacks and water bottles[00:17:00] – Personalization & note-taking for unforgettable experiences[00:19:00] – Staff happiness and motivation = client happiness[00:21:00] – Helping “baby hair pros” build confidence without overwhelm[00:23:30] – Why acquisition matters: churn, plateaus, and growth[00:26:00] – Automated touchpoints: email & text marketing that works[00:28:30] – Google Ads, SEO, and why outsourcing marketing was a game-changer[00:33:00] – Social media strategy: faces > backs of heads[00:35:00] – Cross-promoting with local businesses & the power of reviews[00:37:00] – KPIs: client lifetime value, cost per client, rebooking, referrals[00:38:30] – Wrap-up + free Hospitality Playbook downloadResources & LinksSubscribe to the 321 Pro Push Newsletter: Real business lessons, strategies, and challenges delivered weekly.Listen to more episodes: the Hello Hair Pro podcastFollow us on Instagram: @hellohairproLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

In this episode, we're joined by Leora Halpern Lanz: author, hospitality marketing expert, and professor at Boston University's School of Hospitality. With her new book, Developing Your Marketing Mindset, coming out today, Leora shares why marketing isn't just for marketers, but a mindset every hospitality professional needs.You'll learn how critical and strategic thinking can enhance your approach, why hospitality and marketing are deeply intertwined, as well as lessons from teaching experiential marketing and collaborating with hotels and restaurants on real-world projects.Whether you own, operate, or lead in hospitality, this conversation will help you think differently about marketing and why it matters now more than ever today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The lecture begins with a reading from the Gospel of Luke, specifically chapter 14, verses 16-24, which introduces a parable about a great feast. Within the parable, Jesus likens God's invitation to His kingdom to a grand banquet, where many initially invited make excuses for not attending. The narrative unfolds to reveal the host's frustration and his subsequent decision to invite the marginalized—those who are poor, crippled, blind, and lame—highlighting the theme of radical hospitality. Through this story, the speaker, Ian, emphasizes the importance of inclusion and the open-hearted invitation from God to all, regardless of social status.Transitioning from the parable, Ian draws connections to a real-life account involving Derek Black, a former white supremacist who found transformation through unexpected hospitality from Matthew Stevenson, an Orthodox Jewish peer. This personal example serves as a poignant illustration of the power of connection and understanding in overcoming prejudice. Ian posits that Derek Black's change was not the result of forced confrontation or theological debate, but rather the genuine, costly hospitality extended to him. This transformation underscores the series theme of core values at St. Moses Church—hope, hospitality, and holiness.Further into the lecture, Ian outlines the church's annual practice of reaffirming membership, explaining that this annual renewal serves as a reminder of commitment to the community and faith. He shares personal anecdotes regarding communication and invitation dynamics, comparing modern tools to ancient practices—especially the double invitation system employed in hospitality of the past. With a focus on cultural context, Ian explains that banquets in the ancient world were not merely social gatherings but indicators of status and reciprocity, thus exemplifying the depth of neglect experienced by those excluded from such table settings.As the narrative unfolds, Ian poignantly critiques the dismissals presented as excuses in the parable, noting the human tendency to prioritize personal agendas over spiritual invitations. He questions the audience's spiritual appetite, suggesting that many have become desensitized to the richness of God's invitation, opting instead for the mundane concerns of daily life. The speaker warns against becoming complacent in our relationship with God, drawing parallels to the parable's characters whose misplaced priorities prevented them from experiencing the joy of the feast.The lecture shifts to highlight the host's unexpected actions—inviting those from the margins. Ian emphasizes that this radical hospitality stands in stark contrast to the norms of the time, depicting a God who shatters cultural boundaries to bring in those often disenfranchised. He describes how these actions of the host illustrate a radical departure from societal norms regarding honor and reciprocity, insisting on an understanding that God desires a filled banquet, inclusive of the marginalized.In his deep dive into the theological implications of the parable, Ian connects Jesus' words to larger biblical narratives, particularly from the prophet Isaiah, who spoke of a similar banquet for all people, signaling God's abundant grace. This biblical vision, featuring the inclusion of the poor and marginalized, is positioned as central to understanding the mission and message of Jesus. Ian elucidates that the call to hospitality reflects the very heart of God—a theme he urges the congregation to embrace.Towards the conclusion of the lecture, Ian explicitly articulates what hospitality means as a core value at St. Moses Church, asserting that true hospitality resembles the radical and sacrificial love embodied by Jesus. He challenges conventional notions of hospitality that often prioritize comfort or status and redefines them through the lens of the Gospel. Ian frames the church's mission as a commitment to embodying this radical hospitality—sharing resources, building relationships across divides, and engaging in genuine community for the benefit of all.Ultimately, Ian's exhortation culminates in a call for personal reflection and action, encouraging congregants to participate in the church's mission of hospitality, not merely as a social nicety but as a profound expression of faith and community. He concludes with a prayer, inviting the congregation to open their hearts to God's transformative work within themselves and their community, thereby extending the radical hospitality they have received from Him to others.

Could hope finally be on the horizon for Auckland's inner city hospitality sector? As part of the Government's $70 million tourist spend - $40 million will go towards drawing big international events to our shores. It's hoped the funding will provide a boost to Auckland Bars, cafes and restaurants have been struggling. Mandy Lusk co-owned Vivace - which went into liquidation last year - she's now back in the inner citY, leading food and beverage operations at Hotel DeBrett. Mandy Lusk spoke to Lisa Owen.

Despite the sluggish economy, the number of hospitality venues has been increasing. Restaurant Association chief executive Marisa Bidios spoke to Corin Dann

QUOTES FOR REFLECTION“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy.”~Henri J.M. Nouwen (1932-1996), Dutch priest, professor and theologian.“Here in our house you'll find a royal welcome; Have supper first, then tell us what you need.”~From Book 1 of Homer's Odyssey“What you leave behind is not engraved in stone monuments but what is woven into the lives of others.”~Pericless (495-429 BC), Greek general“Christian hospitality has much more to do with good relationships than with good food. There is a fine line between care and cumber. In many instances, less ado would serve better.”~Kevin DeYoung, American pastor and theologian“The focus of entertaining is impressing others; the focus of true hospitality is serving others.”~Tim Chester, British pastor and authorSERMON PASSAGE3 John 1-15 (ESV) 1 The elder to the beloved Gaius, whom I love in truth. 2 Beloved, I pray that all may go well with you and that you may be in good health, as it goes well with your soul. 3 For I rejoiced greatly when the brothers came and testified to your truth, as indeed you are walking in the truth. 4 I have no greater joy than to hear that my children are walking in the truth. 5 Beloved, it is a faithful thing you do in all your efforts for these brothers, strangers as they are, 6 who testified to your love before the church. You will do well to send them on their journey in a manner worthy of God. 7 For they have gone out for the sake of the name, accepting nothing from the Gentiles. 8 Therefore we ought to support people like these, that we may be fellow workers for the truth. 9 I have written something to the church, but Diotrephes, who likes to put himself first, does not acknowledge our authority. 10 So if I come, I will bring up what he is doing, talking wicked nonsense against us. And not content with that, he refuses to welcome the brothers, and also stops those who want to and puts them out of the church. 11 Beloved, do not imitate evil but imitate good. Whoever does good is from God; whoever does evil has not seen God. 12 Demetrius has received a good testimony from everyone, and from the truth itself. We also add our testimony, and you know that our testimony is true. 13 I had much to write to you, but I would rather not write with pen and ink. 14 I hope to see you soon, and we will talk face to face. 15 Peace be to you. The friends greet you. Greet the friends, each by name.

Hospitality is the art of making others feel seen, valued, and cared for — creating a space where people feel they matter. Hospitality is the Hidden Edge: Why Emotional Connection Drives Customer Loyalty by Lander Chamber | Jun 3, 2025 | Chamber Blog, Member Support “Hospitality is making people feel seen.” Unknown Music-"Homesick" Copyright 2018. Written by Shireen Amini. Produced by Shireen Amini and Mike Davidson of Plaid Dog Recording (Boston, MA).

In today's episode we're speaking with influential coffee entrepreneur Andrew Tolley, Managing Director of Tolley Coffee & Tea.Together with his siblings, Laura and Nick, the Tolleys profoundly shaped London's early specialty coffee scene with Taylor Street Baristas – a pioneering chain whose legacy and culture can still be felt today. They also established Harris + Hoole, a joint venture with Tesco, now run by The Nero Group.Today, Andrew is as ever focused on education and serves as Knowledge Curator at the Coffee Knowledge Hub and Vice President of the Specialty Coffee Association.In this candid conversation, Andrew reflects on his career, the realities and lessons from scaling two specialty coffee businesses, and the enduring legacy of Taylor St. He also shares his vision of the opportunities in coffee as a force for good through innovation, education, and positive social impact.Credits music: The Weight by EIRRA in association with The Coffee Music Project and SEB Collective. Tune into the 5THWAVE Playlist on Spotify for more music from the showSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

In this episode of Remodelers on the Rise, Kyle is joined by leadership coach and speaker Pete Burak for a refreshingly practical and thoughtful conversation on what it means to lead well—at work and at home. From crafting a clear “here to there” vision, to mentoring your team, to creating a 12-out-of-10 client experience, Pete shares simple but powerful principles to help remodelers grow as leaders. You'll also hear why generosity always wins, how to avoid skipping over mentorship, and why the best leaders are first great followers. It's packed with wisdom, stories, and takeaways you can start using with your team right away. ----- Ready to streamline your business and increase profits? Visit JobTreadto see how their all-in-one construction management software helps remodelers and builders simplify estimating, scheduling, job costing, and invoicing. Want to hear JobTread in action? Check out our upcoming January episode featuring stories from the JobTread Connect User Conference in Dallas. You'll hear directly from contractors who are using JobTread to boost profits, improve communication, and deliver a better client experience. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Knowing your numbers is essential for business success. Leadership is about helping people transition from their current state to a desired future state. Righteous discontent can inspire teams to strive for improvement. Generosity in business leads to long-term success and goodwill. Creating a 12 out of 10 experience can elevate client satisfaction. Mentorship involves teaching, modeling, and allowing for immersion in learning. A strong home life contributes to success in business. Goodness and virtue are foundational to effective leadership. Leaders should communicate their vision consistently to their teams. Investing in personal development is crucial for effective leadership. ----- Chapters 00:00 Introduction and Background 04:08 Leadership Insights and Definitions 07:09 Entrepreneurial Journey and Experiences 10:02 The Importance of Vision in Leadership 13:05 Generating Righteous Discontent 16:13 Practical Applications of Leadership 19:08 Communication and Leadership Principles 22:11 Key Leadership Takeaways 28:23 The Power of Serving Clients 30:39 Hospitality and Generosity in Business 38:43 The Importance of Mentorship 44:26 Balancing Business and Family Life

Howzit Hostels Founder Michael Russell grew up in Carlsbad, California, and built a new life in Hawaii. He shares memories from his first job, lessons on education, and the challenges of living in Maui. Michael talks about the impact of tourism, surviving the devastating Maui fires, and how the experience shaped his outlook. He also details his leap into the hostel business.https://www.howzithostels.com/

In this episode, we learn from Jimmy Peña, Director of Estate Operations for a private, ultra-high-net-worth individual. Jimmy shares how private estate hospitality demands service that exceeds even the most elite hotels, with every meal treated "like the Super Bowl." He explains the nuances of serving at this level, the daily practices that drive excellence, and how lessons from private estates can be applied to any hospitality business. Listeners will come away with a rare inside look at hospitality at its most exclusive - with insights they can use to elevate their own business.You may also enjoy from Jimmy:Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and MomentsHeart, Hustle & the Simple, Brutal Beauty of HospitalityHiring for Heart, Turning "Opportunity Guests" into Advocates, and Avoiding Counterfeits A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Shawn Soole welcomes Kimberly Flear , founder of Last Call Coaching , for a heartfelt and transformative conversation. Kimberly shares her journey from burnout and addiction within the hospitality industry to becoming a leading advocate for well-being, psychological safety, and sustainable leadership in the places we serve.What You'll Learn* Kimberly's personal story: going from service to self-care and recovery* Building recovery-ready workplaces that prioritize mental health and psychological safety * Leadership that centers empathy, employee engagement, and staff retention * Practical strategies for reducing turnover, absenteeism, and promoting a sustainable team culture * Live Q&A: advice on launching wellness initiatives, empowering teams, and bringing recovery awareness into hospitalityTimestamp Highlights* 00:02:30 – Kimberly shares her early hospitality roots and turning point into recovery* 00:12:00 – Launching Last Call Coaching and what motivated the mission* 00:25:30 – Core principles of building recovery-ready workplaces—well-being meets business* 00:38:00 – Live Q&A: managing stigma, bringing training into teams, and speaking truth to leaders* 00:52:00 – Kimberly's vision forward: tools, workshops, and culture change in actionWho It's ForThis episode is essential for hospitality owners, managers, HR leaders, and anyone passionate about creating cultures that support both team well-being and operational excellence.If You Loved This Episode* Hit Like * Subscribe and tap the

Welcome to a special edition of Kitchen Chat: A Taste of Luxury, History, and Hospitality. Host Margaret McSweeney takes you to the heart of London’s Mayfair, a place synonymous with timeless elegance, to visit the incomparable Brown’s Hotel, a Rocco Forte Property. Brown’s is more than just a hotel; it’s a living piece of history, where the… The post Brown’s Hotel and the Mayfair Bun appeared first on Kitchen Chat.

Gideon Spencer built a hospitality portfolio of $7M+ AUM and today he shares all the lessons that took him to the next level.Find more about Gideon:* Follow him on Instagram: @gideonspencer_* Check his podcast: The Hunt for IncredibleWant To Quit Your Job In The Next 6-18 Months Through Buying Commercial Real Estate & Small Businesses?

In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.Whether you're in hospitality leadership or simply love great service stories, this episode is packed with insights you won't want to miss.Topics We Cover:Why genuine personality and compassion matter more than experience when hiring.Balancing technology with personalized, human-centered hospitality.How daily team stand-ups and feedback loops improve consistency and service recovery.Turning guest interactions into long-term memories and even PR opportunities.Watch the FULL EPISODE on YouTube: https://youtu.be/gFtpadQlH0U Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nick on LinkedIn: https://www.linkedin.com/in/nick-nations-78699534/ Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/For full show notes head to: https://themodernhotelier.com/episode/208Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Chef Ken Butler, Executive Chef at Hotel Polaris, to explore the art of hospitality, the evolution of food and beverage trends, and the behind-the-scenes dedication that makes guest experiences unforgettable. From rooftop sushi to locally sourced Colorado flavors, Chef Ken shares his insights on how culinary innovation and health-conscious choices are shaping the future of dining.Topics covered in this episode:The rise of health-conscious dining: cutting seed oils & prioritizing natural ingredientsHotel Polaris' six diverse food & beverage outlets (from rooftop Aviator Bar to Pamela's Americana restaurant)Creative dishes blending sushi, steak, and fresh seafoodCulinary connections to the Air Force Academy and community engagementThe “Polaris Pour” program: bourbon, tequila, wine, gin, and more signature tasting eventsWatch the FULL EPISODE on YouTube: https://youtu.be/kDmybYEqVSA Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ken on LinkedIn: https://www.linkedin.com/in/ken-butler-687939a0/Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/For full show notes head to: https://themodernhotelier.com/episode/209Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

NEW EPISODE drops Friday, 9am PSTIn this trailer, I chat with Kimberly Flear about mental health and how it is evolving, changing and finally getting better in the hospitality industry.

In this conversation, Andrew Rickauer from United Way of Marquette County explains how local partnerships, often including tourism businesses, are helping build stronger, more resilient communities. His perspective shows how tourism can be a vital force for community well-being when it's aligned with local needs. Hosted on Acast. See acast.com/privacy for more information.

“Design is subjective, but quality is objective.”Today, Spencer Levine, President of RAL Companies and Affiliates, joins Dan to dive into hospitality development. Spencer shares insights from his extensive career in architecture and landscape development. The conversation covers the importance of delivering tangible and thoughtful hospitality experiences, the significance of strategic partnerships, and the crucial role of creative problem-solving in the development process. Spencer also delves into his experiences during the 2008 financial crisis and how it shaped his company's approach to handling distressed projects. Additionally, he reflects on lessons from his father and the impact of company culture on successful project execution.Takeaways: Exceptional service can overcome shortcomings in physical spaces. Focus on delivering care and responsiveness to guests and clients.Approach challenges by seeking solutions, not dwelling on problems. Be proactive and creative, especially when facing constraints.Invest in relationships and develop a strong network, both internally and externally. Know who to call when you need expertise beyond your own.Strive for authenticity in design and experience. Make spaces and services reflect the unique character of their location and purpose.Take personal responsibility for your work and encourage accountability within your team. Share knowledge and support each other to achieve common goals.No task is beneath you. Be ready to do whatever it takes to deliver a project, from high-level strategy to hands-on work.Make decisions with intention and commit to them. Don't get stuck in indecision. Pivot if needed, but move forward with conviction.Quote of the Show:“Design is not necessarily just beautiful, it's making a decision and forging ahead with it.” - Spencer LevineLinks:LinkedIn: https://www.linkedin.com/in/spencer-levine-665b1078/ Website: https://ralcompanies.com/ Shout Outs:0:45 - Mandarin Oriental Resorts and Residences https://ralcompanies.com/projects/mandarin-oriental/ 0:49 - Zero Irving https://ralcompanies.com/projects/14th-street/ 0:51 - Four Seasons Vail https://www.fourseasons.com/vail/ 0:54 - ULI New York https://newyork.uli.org/ 1:50 - Monty Python https://en.wikipedia.org/wiki/Monty_Python 10:31 - Horst Schulze https://horstschulze.com/ 13:13 - Robert Levine https://www.linkedin.com/in/robert-levine-65b60628/ 17:24 - Roan Steamboat https://www.steamboatsprings-realestate.com/roan/ 17:41 - The Madeline https://aubergeresorts.com/madeline/ 26:45 - Ironshore https://www.ironshorecayman.vip/ 28:22 - Hart Howerton https://www.harthowerton.com/ 28:32 - Meyer Davis https://www.meyerdavis.com/ 29:31 - Reda Amalou https://www.redaamalou.com/en/ 29:37 - Ocean House https://www.oceanhouseri.com/ 35:45 - Field of Dreams https://en.wikipedia.org/wiki/Field_of_Dreams 46:38 - Vincent Cangelosi https://www.linkedin.com/in/vincent-cangelosi-4053a23/ 47:24 - Steve Higgins https://www.canoehospitality.com/ 50:48 - Young President's Organization https://www.ypo.org/ 58:31 - Cornell University https://www.cornell.edu/ 59:10 - Harvard University https://www.harvard.edu/ 

Jonny Lake and Isa Bal, co-founders and masterminds behind the two Michelin-starred Trivet in London, discuss their latest venture. Plus: Simon Kim chats about shaking up the traditional American steakhouse with the acclaimed Cote. See omnystudio.com/listener for privacy information.

In this episode, we sit down with Kevin Barosso, Director of Sales and Marketing at Hotel Polaris, to explore how the property is redefining the balance between business and leisure travel in Colorado Springs. From versatile dining and meeting spaces to unique leisure amenities, Kevin shares how the hotel is creating experiences that attract both professionals and families. He also dives into the evolving role of artificial intelligence in hotel marketing and what that means for the future of hospitality.What you'll hear in this episode:How Hotel Polaris blends business and leisure travel for a “bleisure” experienceWhat makes Hotel Polaris's meeting and event spaces unique compared to other propertiesHow the hotel accommodates multiple groups without overlap or disruptionThe importance of personalized service and tailoring each group's event experienceHow artificial intelligence is shaping hotel marketing, SEO, and guest engagementWatch the FULL EPISODE on YouTube: https://youtu.be/upZAtrw37Ro Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin on LinkedIn: https://www.linkedin.com/in/kevin-barosso-b370051/CoralTree Hospitality: https://www.coraltreehospitality.com/For full show notes head to: https://themodernhotelier.com/episode/207Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we cover the latest in hotel industry developments, from the launch of Magnuson Hotels' soft brand Mayfield to major global openings, acquisitions, and executive appointments, highlighting how innovation and expansion are shaping the sector.Are you new and want to start your own hospitality business?Join our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook group⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Boostly and join the discussion:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Want to know more about us? Visit our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stay informed and ahead of the curve with the latest insights and analysis.

Jimmy Peña believes hospitality comes down to two essentials: heart and hustle. In this conversation, the Beverly Hills estate manager and former Ritz-Carlton quality auditor shares what he learned shaping service excellence across Forbes Five-Star and AAA Five-Diamond properties. Jimmy reflects on the mentors who guided his career, the power of checklists and standards, and the stewardship mindset required to balance service and profit. Hospitality leaders will find practical lessons on creating dignity, empathy, and excellence in every detail.You may also enjoy from Jimmy: Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

As the industry evolves, breweries are embracing tools like QR code ordering to streamline operations, boost tab sizes, and maximize efficiency. But how do you keep the soul of the taproom alive when guests order with their phones instead of chatting with a bartender or server? In this panel, brewery leaders and Arryved experts discuss how to use technology without losing the personal connection that keeps people coming back. We'll explore the sweet spot between operational efficiency and guest experience, discuss flexible service models—and share real-world strategies for integrating tech without compromising on hospitality.Panelists: Adriane Hodges (Bold Republic Brewing Company)Kent Steeves (Braeloch Brewing)Moderator: Nick Komisar (Arryved)Join us in person for CBP Connects New OrleansDecember 8–10, 2025It's never been more important to connect: https://cbpconnects.com/

We're back! And we're back for at least another year thanks to the legends at Rotacloud!!!And what a way to welcome us back with none other than the beyond epic, deep thinking and hilarious Gina Knight, Head of People at Flat Iron.Gina brings a big dose of warmth, humour, and honesty as she takes us from reception desk chaos to Ibiza career pact holidays, via Girl Guide hooch smuggling and a heated broccoli debate.This episode is proof that hospitality is never boring and that laughter really is part of the job description.What you'll hear in this episode:The Apron Rebellion – Why Flatiron's team said “thanks, but not good enough” and turned old aprons into hammocks, handbags and… dresses.Reception life uncensored – Gina and Phil swap war stories about demanding guests, room shortages, and the eternal question: how do you like your broccoli?Girl Guides & Hooch – Life lessons from leadership at 12 years oldThe Ibiza Pact – How Gina's “if you get a new job, I get a new job” deal ended in both friends quittingThe Beef Bank – Yes, Flatiron literally gives managers a monthly allowance called the Beef Bank. Spoiler: it doesn't involve storing steaks in a vault (Although Phil may have thought this)Key Takeaways:Listening gets results: Sometimes it's as simple as changing aprons or challenging your team to upcycle them into fashionHospitality teaches resilience: From riots to ridiculous complaints, it's all character building (and occasionally comedy gold).Neurodiversity is a strength: Gina shares how dyslexia and ADHD traits fuel her creativity and communication.Careers aren't straight lines: Say yes, pivot, Ibiza, repeat.Kindness still wins: Even after chaos, communities show up with coffee, cake, and compassion.Quotes we loved:“We redesigned the aprons… and the team went, thanks, but that's not good enough. Make them sustainable. Cue: hammocks, handbags, cushions, and dresses.”“At 12, I was responsible for six Girl Guides. I'd like to say I was sensible… but I did sneak in a couple of bottles of Hooch.”“How do you like your broccoli, Phil?”“I wanted to go to Ibiza, so I told my best mate we both had to get new jobs. We both did. Mission accomplished.”“I thought the Beef Bank was actual beef in a bank… but apparently, it's money you can spend on PlayStation vouchers or pillows.”A joyful, laugh-out-loud episode awaits about people, positivity, and why soggy broccoli nearly broke the internet.Show PartnersA big shout out to Today's show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud's time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode of the Radical Radiance podcast, join host Rebecca George and guest Abby Kuykendall as they dive into a conversation about hospitality and the importance of embracing imperfection. In this conversation, Abby shares insights from her new book, Let the Biscuits Burn, and discusses how hospitality is more about serving others than entertaining. Discover how opening your home can reflect the heart of God and why it's crucial to focus on people rather than perfection.Key Takeaways:Hospitality as a spiritual practice of intentional kindness. Overcoming the intimidation of perfect hosting. The art of the invite and setting clear expectations.Personal stories of community and connection.Let the Biscuits Burn on AmazonYou're Not Too Late on AmazonSponsors:Live Oak Integrative HealthIf you're feeling off—tired, foggy, not quite yourself—your hormones might be trying to tell you something. My friend Rebecca Belch at Live Oak Integrative Health offers faith-forward, root-cause care to help women get back to feeling vibrant and whole again. Through advanced hormone testing, gut health evaluation, and personalized wellness plans, she comes alongside you with the tools and support you need. Book a free consultation at⁠ liveoakintegrativehealth.com⁠, and don't forget—Radical Radiance listeners get $40 off any service package!⁠Live Oak Integrative Health⁠ Christian Standard BibleIf you're looking for a new Bible to help you go deeper in your study of God's Word, the brand-new CSB Women's Study Bible is one you're going to love—and it's available for preorder right now before it officially releases on November 1st!Created by a team of women who love Scripture and want to help you engage with it meaningfully, this Bible is packed with verse-by-verse study notes, word studies, profiles of women in the Bible, devotional content, and tools to help you live out what you're learning. Preorder your copy today wherever books are sold or visit csbwomensstudybible.com to learn more.⁠CSB Women's Study Bible⁠Humble Lamb:You'll love the NLT SonRise Bible from Humble Lamb! With rich illustrations, luxurious sprayed edges, and exceptional attention to detail, this edition brings the beauty of Scripture to life in your hands. With every Bible purchased, you help support gospel-centered humanitarian work in Pakistan. Their mission is clear: to magnify the Word of God and serve those in need. Discover the NLT SonRise and more at humblelamb.com.⁠Humble Lamb⁠

On the latest No Vacancy podcast, Anthony Melchiorri and I had a great conversation with Blair Wills, CEO of StepStone Hospitality, and Michael Broadhurst, COO of StepStone Hospitality. StepStone has grown from a single property in 2007 to a 30-hotel portfolio today—and they're at that critical inflection point where management companies have to decide if they're going to stay lean or scale up. We dug into some big topics:

One definition for hospitality is to make space. So, friend, could you scoot over and make space at your table to share a meal, expand your heart to make space for a new relationship, listen instead of talking making space for others to be understood? This season will learn from the host, Jesus Christ, & how He extended the welcome of the Gospel to make space for all kinds of people. To listen to the rest of the series or other episodes of the enCourage Podcast visit: https://women.pcacdm.org/podcast/  

In this episode of Flavors Unknown, I sit down with Chef Bhavin Chhatwani, the visionary Executive Chef behind Tamasha Modern Indian in Raleigh, North Carolina. Recognized as a James Beard Foundation “Emerging Chef” semifinalist, Bhavin is boldly reshaping the narrative around Indian food in America.We explore his journey from the bustling streets of Udaipur to the refined kitchens of luxury hotels and two-MICHELIN-starred restaurants. Along the way, Chef Bhavin shares how he's bringing depth, nuance, and regional authenticity to modern Indian cuisine—while making it approachable and unforgettable for American diners.From tamarind-glazed pork belly to street food-inspired desserts, you'll get a behind-the-scenes look at the stories, philosophy, and intention behind Tamasha's most memorable dishes—and the broader movement to elevate Indian cuisine on the global stage. What you'll learn from Chef Bhavin Chhatwani The Origins➤ Childhood food memories from Udaipur, Rajasthan➤ His first cooking experiment at age 6 (3:17)➤ Family influences and early fascination with street food and restaurants (4:30)Culinary Education & Regional Immersion➤ Four years of culinary school in India (5:15)➤ Selection to the elite Taj Group Management Training Program (5:45)➤ Working in Lucknow, Delhi, Bangalore, Chennai, and Hyderabad (7:00–9:30)➤ How cuisine shifts dramatically every 50 miles in India (8:30)➤ Why chefs must work in different regions to understand true Indian cuisine (7:30)Philosophy of Cooking & Evolution of Authenticity➤ His take on "authentic vs. modern" Indian cuisine (11:30)➤ Cooking with memory, instinct, and precise technique (17:55)➤ The story behind Tamasha's name and vision—“a grand performance on the palate” (12:56)Signature Dishes & Innovation➤ The three-day process behind his pork belly using French techniques (21:23)➤ Street food tributes like Dahi Bhalla and Pani Puri (21:50, 32:05)➤ North Carolina ingredients reimagined: collard greens, purple sweet potatoes (23:30)➤ Sweet potato & cardamom gelato, butter chicken elevated (24:30, 27:30)➤ The challenge of convincing Indian and American diners that Indian food belongs in fine dining (25:09)Hospitality, Culture & Leadership➤ How he builds a joyful, respectful kitchen culture (27:45)➤ Offering staff meaningful work-life balance—including month-long breaks (28:10)➤ Creating guest experiences that feel like personal celebrations (18:30)Personal Favorites & Advice➤ Favorite guilty pleasure foods: chicken kathi rolls & biryani with fried chicken (29:46)➤ The one ingredient he can't live without (30:33)➤ Advice for young chefs: balancing hard work with smart work (33:08)➤ The biggest misconception about Indian food in America (35:00) Beyond the Mic: My Stories in Print A Taste of Madagascar: Culinary Riches of the Red Island invites readers to join me on his unforgettable journey across the island of Madagascar, where a vibrant culture and stunning ecosystem intertwine to create an extraordinary culinary experience. Explore the unique ingredients and traditions that define Madagascar and discover their profound impact on the global culinary landscape. Alongside the captivating stories, the book presents a collection of exciting recipes that showcase the incredible flavors and ingredients of Madagascar.Publication date: Tuesday, January 27, 2026Pre-order the book here! "Conversations Behind the Kitchen Door” is my debut book, published in Fall 2022. It features insights from chefs and culinary leaders interviewed on the Flavors Unknown podcast, offering a behind-the-scenes look at creativity, culture, and the future of the hospitality industry.Get the book here! Links to most downloaded episodes (click on any picture to listen to the episode) Chef Sheldon Simeon

In this episode, Brian is joined by Dr. Peter Ricci, Directorof the Hospitality & Tourism Management Programs at Florida Atlantic University. The Hospitality & Tourism Management Program at FAU covers wide-ranging Hospitality & Tourism Management subjects where thestudents learn creative thinking, analytical problem solving, data analysis, writing, and public speaking skills that prepares them for a successful career in the hospitality field. Tune in to hear who Dr. Ricci Thanks for helping himalong the way.

Jimmy Peña is a hospitality executive, best-selling author, and nonprofit leader whose career spans luxury hotels, estate operations, publishing, and ministry. A graduate of Baylor University and the University of Texas at Tyler, Jimmy began in the world of health and fitness — becoming Worldwide Fitness Editor for Muscle & Fitness and M&F Hers, co-writing the New York Times bestseller Extra Lean with Mario Lopez. But as he explains in this episode, a childhood experience of “radical hospitality” shaped his view of service and ultimately led him to the Ritz-Carlton, where he earned the prestigious Leader of the Year Award and discovered hospitality as his true calling.Today, Jimmy serves as Director of Estate Operations for a private, ultra-high-net-worth individual, overseeing world-class service standards and asset management. He also consults with families, estates, and businesses, helping them elevate their operations and culture by drawing on Ritz-Carlton–inspired practices.In this conversation, Jimmy reflects on what he's learned along the way — from the role of structure and standards in elevating service, to why stewardship is central to hospitality, and how caring for people, places, and moments brings both delight and dignity to the work we do. Listeners will come away with a deeper understanding of service as stewardship — and how to lead with both heart and excellence in every guest experience. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

On this episode of Accelerate Your Business Growth, host Diane Helbig welcomes Taylor Scott—best-selling author, keynote speaker, and hospitality industry veteran. Taylor shares insights from his 20+ years working with iconic brands like Disney Parks and Resorts, Gaylord Hotels, and the Cosmopolitan of Las Vegas. He dives deep into the transformative power of kindness, intentionality, and genuine hospitality within organizations, and reveals his practical framework for leaders looking to create workplaces where both employees and customers truly thrive. Tune in to learn why kindness isn't just a feel-good perk but a real competitive advantage, how to define and live your company's mission, vision, and values, and the six actionable virtues every leader can embody to inspire and engage their teams. If you are a small business owner or salesperson who struggles with getting the sales results you are looking for, get your copy of Succeed Without Selling today. Learn the importance of Always Be Curious. Accelerate Your Business Growth is proud to be included on the list of the 45 Best Business Growth Podcasts. We are also honored to be selected by FeedSpot as one of the Top 10 Growth Hacking Podcasts, Top 25 Evergreen Podcasts and Top 50 Business Growth Podcasts on the web. Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful. Whether it's sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. Be sure to subscribe so you never miss an episode and visit Helbig Enterprises to explore the many ways Diane can help you improve your business outcomes and results. Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, I sit down with the legendary chef and restaurateur Wolfgang Puck to talk about the joy and purpose behind a life's work. He shares how finding passion, not chasing money, has been the foundation of his success, and why quality, hospitality, and making people feel good are non-negotiables in creating lasting experiences. Wolfgang reflects on the defining moments that shaped his career, from France to founding Spago in Los Angeles, and the lessons his mother instilled that still guide him today. At 75, he remains energized by his craft, showing why joy is the ultimate ingredient for longevity.

Psalm 23:5–6 (Listen) 5   You prepare a table before me    in the presence of my enemies;  you anoint my head with oil;    my cup overflows.6   Surely1 goodness and mercy2 shall follow me    all the days of my life,  and I shall dwell3 in the house of the LORD    forever.4 Footnotes [1] 23:6 Or Only [2] 23:6 Or steadfast love [3] 23:6 Or shall return to dwell [4] 23:6 Hebrew for length of days (ESV)Luke 14:15–24 (Listen) 15 When one of those who reclined at table with him heard these things, he said to him, “Blessed is everyone who will eat bread in the kingdom of God!” 16 But he said to him, “A man once gave a great banquet and invited many. 17 And at the time for the banquet he sent his servant1 to say to those who had been invited, ‘Come, for everything is now ready.' 18 But they all alike began to make excuses. The first said to him, ‘I have bought a field, and I must go out and see it. Please have me excused.' 19 And another said, ‘I have bought five yoke of oxen, and I go to examine them. Please have me excused.' 20 And another said, ‘I have married a wife, and therefore I cannot come.' 21 So the servant came and reported these things to his master. Then the master of the house became angry and said to his servant, ‘Go out quickly to the streets and lanes of the city, and bring in the poor and crippled and blind and lame.' 22 And the servant said, ‘Sir, what you commanded has been done, and still there is room.' 23 And the master said to the servant, ‘Go out to the highways and hedges and compel people to come in, that my house may be filled. 24 For I tell you,2 none of those men who were invited shall taste my banquet.'” Footnotes [1] 14:17 Or bondservant; also verses 21 (twice), 22, 23 [2] 14:24 The Greek word for you here is plural (ESV)Luke 10:38–42 (Listen) Martha and Mary 38 Now as they went on their way, Jesus1 entered a village. And a woman named Martha welcomed him into her house. 39 And she had a sister called Mary, who sat at the Lord's feet and listened to his teaching. 40 But Martha was distracted with much serving. And she went up to him and said, “Lord, do you not care that my sister has left me to serve alone? Tell her then to help me.” 41 But the Lord answered her, “Martha, Martha, you are anxious and troubled about many things, 42 but one thing is necessary.2 Mary has chosen the good portion, which will not be taken away from her.” Footnotes [1] 10:38 Greek he

Step into Episode 177 of On the Delo as David DeLorenzo sits down with hospitality builder Mikis Troyan—the behind-the-scenes operator who helped launch American Junkie, co-founded Clive Collective, and now steers concepts like CALA, Tell Your Friends, and Neon Spur. From Phoenix roots and a real-estate grind (think 600–700 foreclosure homes a year) to design-driven restaurants and bar programs, Troyan lays out the unvarnished reality of building places locals actually love—and what's next: Kuza (robata + hand rolls) and a downtown Phoenix trio (Love Call, Ada, Kuza Tori).Chapter Guide (Timestamps): (00:15 - 01:36) Intro & long ties: Episode 178, decades-long friendship, and fathers who've known each other ~50 years. (01:46 - 04:09) Origin story: Phoenix-born; real name Michael; family called him “Matthew”; nickname “Mikis”; Chaparral → SDSU → LA (PA gigs, CAA) → back to help dad; foreclosure wave (600–700 sales/yr). (04:09 - 06:23) Jump to hospitality: American Junkie → Ride Hospitality Group → founding Clive Collective (CALA, Tell Your Friends, Neon Spur); why he prefers staying off-camera. (06:23 - 07:52) Family & leadership: 15-year marriage (March), kids Asher (9½) and Ivy (7½); team-first ops. (07:52 - 11:20) Design lens → CALA: Value-engineering (“if you can't touch it, it doesn't have to be real”); hotel partner Tyler Kent; vibey Mediterranean gap; patio built from scratch; opened in ~4 months; PV Mall #2 targeted next. (11:27 - 12:22) Food matters: Chef Bo's role; why timing made the partnership click post-Sanctuary. (13:30 - 15:29) Neon Spur & Tempe's revival: A country-lean dive on Mill Ave; landlord vision + Mayor Corey; why the opportunity was a no-brainer. (18:08 - 19:34) CALA reality check: Open 7 days (hotel F&B), breakfast/lunch/dinner daily, brunch daily; seasonal menu updates. (21:24 - 23:06) Tell Your Friends: Basement lounge under The Americano; partners Dave Sellers & Bob Agahi; designer Paul Basile; global Bar & Restaurant Design Awards nod; Thu–Sat live music; Americano menu available downstairs. (23:31 - 25:32) Kuza: Robata, sushi, hand rolls in the former Chauncey Social space; aiming for October; Bo is crafting the menu. (25:43 - 27:44) Downtown trio: Love Call (dark neighborhood bar), Ada (mostly outdoor, seafood-lean), Kuza Tori (alley-entry listening bar with hand rolls) with Intersection Development (see “Rainbow Road” apartments shout-out). (28:25 - 31:55) People, seasonality & habits: Why summer slumps test Phoenix operators; his 6am news + breakfast routine, kids at St. Francis, Thursday date nights.

Welcome to this classic episode. Classics are my favorite episodes from the past 10 years, published once a month. These are N of 1 conversations with N of 1 people. Sean Feeney makes you want to be a better person, friend, and leader. Sean is the co-founder of Grove House Hospitality Group and the owner of Lilia and Misi, two of New York City's most sought-after restaurants. He left his job in Trading to chase down a dream with Michelin star chef Missy Robbins. Sean leveraged his finance background to write his own rulebook for the restaurant industry, crafting several establishments that now boast several thousand people on the waitlist any given night. His story is as entertaining as it is inspiring. As we go step by step through his business endeavors, he points out all of the times he was told “it's just always been done this way” and how that revealed to him where he could innovate. Sean's restaurants are the perfect example of building a business into the fabric of a community, collaborating with other brands in authentic ways, and staying true to yourself along the way. Please enjoy this awesome conversation with Sean Feeney.  For the full show notes, transcript, and links to mentioned content, check out the episode page here. ----- This episode is brought to you by ⁠⁠⁠⁠⁠WorkOS⁠⁠⁠⁠⁠. WorkOS is a developer platform that enables SaaS companies to quickly add enterprise features to their applications. With a single API, developers can implement essential enterprise capabilities that typically require months of engineering work. By handling the complex infrastructure of enterprise features, WorkOS allows developers to focus on their core product while meeting the security and compliance requirements of Fortune 500 companies. Visit ⁠⁠⁠⁠⁠WorkOS.com⁠⁠⁠⁠⁠ to Transform your application into an enterprise-ready solution in minutes, not months. ----- Invest Like the Best is a property of Colossus, LLC. For more episodes of Invest Like the Best, visit joincolossus.com/episodes.  Past guests include Tobi Lutke, Kevin Systrom, Mike Krieger, John Collison, Kat Cole, Marc Andreessen, Matthew Ball, Bill Gurley, Anu Hariharan, Ben Thompson, and many more. Stay up to date on all our podcasts by signing up to Colossus Weekly, our quick dive every Sunday highlighting the top business and investing concepts from our podcasts and the best of what we read that week. Sign up here. Follow us on Twitter: @patrick_oshag | @JoinColossus Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes: (00:00:00) Welcome to Invest Like the Best (00:03:58) A Chance Encounter with a Michelin-Starred Chef (00:08:52) The Birth of a Culinary Partnership (00:12:49 Embracing the Genius Within (00:16:41) Innovative Approaches to the Restaurant Business (00:24:53) Creating Demand: The Art of Exclusivity (00:28:49) Learning from the Best: Insights from Kith's Success (00:34:21) Defining Exceptional Hospitality (00:44:20) The Power of Customer Relationships in Hospitality (00:52:31) Unlocking Team Potential  (00:53:33) The Philosophy of the Perfect Turn (00:54:05) Balancing Art, Commerce, and Satisfaction (00:56:13) The Impact of Authentic Experiences and Brands (01:03:24) The Evolution of a Hospitality Brand (01:06:38) Community Engagement and the Power of Simplicity (01:24:40) Creative Responses and Business Lessons Learned (01:36:05) Lessons From Working In The Restaurant Industry  (01:43:01) The Kindest Thing Anyone Has Ever Done For Sean

Click here to listen to the full episodeExtraordinary hospitality is a powerful competitive advantage. In this episode, Will Guidara explains how he transformed his New York City restaurant into the best in the world by creating bespoke experiences for customers and shares how any business can succeed by being more intentional and creative to build meaningful relationships with those they serve. YOU WILL LEARN:· The critical difference between hospitality and service. MENTIONED IN THIS EPISODE: “Unreasonable Hospitality,” by Will Guidara www.unreasonablehospitality.com NOTEWORTHY QUOTES FROM THIS EPISODE: “Service is effectively fulfilling the base level promise. Hospitality is how you make the people feel when you provide that service.” – Will Guidara “Sometimes you just need to slow down to speed up; we shouldn't always try to multitask and be efficient.” – Will Guidara “It's not the cost of the gesture that matters, it's how it makes people feel.” – Will Guidara “It feels great to make other people feel good.” – Will Guidara “The only advantage that exists in the long term comes from hospitality, from consistently and generously investing in relationships because they take time to build and, if you build them in the right way, they take a long time to erode.” – Will Guidara Hosted on Acast. See acast.com/privacy for more information.