POPULARITY
I actually starting this piece 3 or 4 years ago, pre-Covid days. And as often happens when trying to be creative, you can be hit with a case of writer's block that can leave any number of incomplete topics to collect dust. In my case, I can have upwards of a dozen or so pieces just sitting on the sidelines at any point in time. So was the case with this piece. The reason I mention pre-Covid days is because many businesses are still facing challenges as they recover, however my original observation about customer experience were prior to Covid and yet still exist today. Putting lipstick on a pigThe phrase to put "lipstick on a pig" means making superficial or cosmetic changes to a product in a futile effort to disguise its fundamental failings. {Wikipedia} Many businesses, both small and large, condone this kind of behaviour.On a recent road trip south, we stayed in a number of hotels. Like many, when heading to a specific destination we tend to stay in mid range establishments that we book at some point during our day. Booking any farther ahead is pointless as we never know how far we'll drive on any given day because of weather or traffic.These establishment are well known chains, from Holiday Inn Express to Hampton Inns, to name a few. Fancy, no! But usually more than satisfactory for a quick overnight stop and they're usually situated right near major highway exits. So easy off, easy on. In most cases they're reasonably priced and provide a free breakfast. All in all, a good value proposition. Most of the time.The following are just a few of the observations I made during our stays at various establishments. Poorly trained and uncaring staffBurnt out light bulbs in room.Inoperative power ports or outlets in room.Significant marks on wall and ceiling in room.Peeling wallpaper in hallways.Worn and scratched stain on bathroom door.Poorly applied caulking around tub. I ain't buying the placeIndividually, none of these shortcomings are a deal breaker and can be easily overlooked when just staying one night. As I like to say, “I ain't buying the place” and for the most part the rooms and establishment were clean. But they tarnish the customer experience. The point I'm trying to make with these observations is, when something such as a hotel room is serviced every single day, how do any of these items get overlooked? In one hotel we stayed in they were in the process of completely renovating the front lobby and the breakfast area. Yet, this is the same place where the wallpaper in the hallways was pealing and light bulbs in the room were burnt out. To my way of thinking they kind of got this back asswards.I always wonder whose decision it is to invest tens of thousands of dollars in refurbishing the lobby when the rest of the establishment is in dire need of some loving. Especially when these items can be rectified at little or no cost. It's akin to putting lipstick on a pig and again does little to improve the customer experience. Considering that these places are designed for travellers who typically spend more time in their rooms than in the lobby as they rest up for their next driving day. When you think about it, once checked in, most guests spend their time in the room as they rest up for the next day of driving. So, wouldn't think room maintenance would be a priority? Just saying!To be sure 1st impressions are important and major renovations are part of the hospitality industry. As franchisees, they have requirements to update their facilities to new standards set out by the franchisor.Out of syncBut many small businesses operate the same way. They are more concerned about their outward appearance, which I maintain is an absolute must, but useless if the behind the scenes operations are totally out of sync with that image.Too often I see small business owners spend time,
Whitehall 1212, named after the then famous telephone number of Scotland Yard—the headquarters of the London Metropolitan Police Force—was written and directed by Wyllis Cooper and broadcast by NBC. It was hosted by Chief Superintendent John Davidson, curator of the Black Museum and it used many of the same picked cases by contemporary radio show The Black Museum, and nearly mirrored its broadcast run. The two shows were different in the respect that while Whitehall 1212 told the story of a case entirely from the point of view of the police starting from the crime scene, The Black Museum was more heavily dramatized and played out scenes of the actual murders and included scenes from the criminal's point of view. Listen to our radio station Old Time Radio https://link.radioking.com/otradio Listen to other Shows at My Classic Radio https://www.myclassicradio.net/ Remember that times have changed, and some shows might not reflect the standards of today's politically correct society. The shows do not necessarily reflect the views, standards, or beliefs of Entertainment Radio
Whitehall 1212, named after the then famous telephone number of Scotland Yard—the headquarters of the London Metropolitan Police Force—was written and directed by Wyllis Cooper and broadcast by NBC. It was hosted by Chief Superintendent John Davidson, curator of the Black Museum and it used many of the same picked cases by contemporary radio show The Black Museum, and nearly mirrored its broadcast run. The two shows were different in the respect that while Whitehall 1212 told the story of a case entirely from the point of view of the police starting from the crime scene, The Black Museum was more heavily dramatized and played out scenes of the actual murders and included scenes from the criminal's point of view.Listen to our radio station Old Time Radio https://link.radioking.com/otradioListen to other Shows at My Classic Radio https://www.myclassicradio.net/Remember that times have changed, and some shows might not reflect the standards of today's politically correct society. The shows do not necessarily reflect the views, standards, or beliefs of Entertainment Radio
In this episode, Cargo Facts Editor Jeff Lee and Associate Editors Andrew Crider and Robert Luke discuss news that Rolls-Royce has successfully tested its hydrogen engine platform. What impact will this have on cargo? Meanwhile, Boeing has suspended the testing of its 777-9 passenger aircraft due to an engine issue. Will this also further delay the aircraft's freighter sibling? How will this and other developments affect the 777-8F vs. A350F battle? Tune in for a discussion of these topics and more for the week ended Dec. 2, 2022.
PAN CARD TO BECOME INOPERATIVE FROM.....
Despite the IMD's ‘orange' alert, indicating a strong chance of ‘heavy to very heavy rain' at isolated places on Monday, the S-band doppler weather radar (DWR) in Colaba has remained inoperative for the last four days. How does it affect the city and what are the predictions for rain? Tune in to know more with RJ Rohini.
This episode is also available as a blog post: http://quiteaquote.in/2020/08/12/ayn-rand-inoperative/ --- Send in a voice message: https://anchor.fm/quiteaquote/message
Inoperative garage door remotes bring lots of operational problems. The fix could have been done by resetting the remote or replacing the batteries. Make sure you're in range or clean the sensors. If your remote still isn't working, then it's time to give the professionals garage door repair in Clarksburg a call. Visit here - https://www.bwigaragedoors.com/locations/garage-door-repair-clarksburg/
A rogue agent, a storage unit, deadly cargo. Sponsorship for this episode comes from Squarespace, The RealReal and HelloFresh. Visit passengerlist.org to see a script and full list of credits for “Inoperative Operative,” and join the investigation. New episodes every Monday. Passenger List was created, co-written and co-directed by John Scott Dryden; co-written and co-directed by Lauren Shippen; and edited and sound designed by Mark Henry Phillips, who also composed the music for the show. “Inoperative Operative” was written by Lauren Shippen. Passenger List is a proud member of Radiotopia, from PRX. JAMES DENNISON – Rob Benedict KAITLIN LE – Kelly Marie Tran PROFESSOR MARSHAL – Richard Doyle THOMAS RIDER – Colin Morgan
Dr. Nasser Hanna, Indiana University Health, describes the factors which determine whether stage III NSCLC is resectable.
Dr. Nasser Hanna, Indiana University Health, describes the factors which determine whether stage III NSCLC is resectable.
Dr. Nasser Hanna, Indiana University Health, describes the factors which determine whether stage III NSCLC is resectable.
This week we discuss 14 CFR 91.213, Inoperative instruments and equipment. What do you do when you find a piece of equipment is not working? This episode of TFP will go through the decision making process required to stay within the law. Please enjoy The Finer Points!Check out our new video website sneak peek at OnTheFlightLine.comFly Your Best,Jason