Podcast appearances and mentions of John R Dijulius

, it helps grow the show. Today's guest teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalisation and relationships are more important now than ever--and they will be the key to success for businesses moving forward. As he aptly states, "Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty." This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers. We welcome John R. DiJulius, the author of The Relationship Economy: Building Stronger Customer Connections in the Digital Age More about John here:

Technology, social media, phone apps, Alexa, Siri, Go Google, Artificial Intelligence, there is so much coming at us.  When it comes to our business...what do we do?  Which one or ones do we choose?  If any? What is going to give our business the competitive edge?  How much is going to cost?  What can I afford?  What is really going to make a difference?  The questions are endless.  And it may leave you feeling overwhelmed, helpless, hopeless and over matched.  What is the answer as we enter into the next decade?  We are so focused on technology in today's world we have perhaps overlooked Occam's Razor.  That is the most simplest answer sits right before us.  Not that it is easy, but it is staring us right in the face.  You feel it, I feel it, your customer wants it.  What is it?  A real relationship. In this episode of A New Direction Best Selling Author John R. DiJulius opens our eyes to the research and examples of the one thing that will compete and overcome any technology.  The quality and depth of our relationships with our past, current, and future customers.  The fact is there is no app to develop a relationship.  Alexa doesn't really care about your family, occupation, your recreational joys, or your hopes and dreams.  Only people can do that.  As John DiJulius explains in his outstanding book "The Relationship Economy:  Building Stronger Customer Connections in the Digital Age"  people want to be in relationships, but not temporary ones, not ones with the idea of gathering business, but ones that are real, genuine, authentic and meaningful. As technology has increased and surrounds us the very thing that will separate your business from every other will be how well you can truly make your customer "feel" special.  And "The Relationship Economy" and John DiJulius takes a microscopic and example filled approach to helping you make your business a difference maker with people.  Here is a really simple question:  Are you a business that people love?  Sounds awkward when you ask it, but think about the businesses you truly love.  They are the ones you are loyal to, the ones that you keep going back to, the ones that make you feel special, important, provide value, and the one try to convince your friends to use.  If your were the kind of business that people loved...what would that do for your bottom line?  That is the Relationship Economy and how it will change your business.  Thank you for listening to the show, and please share it with your friends.  Also, I would love to hear from you about the show you can always reach me at jay@jayizso.com. Please thank our sponsors.  I really mean that.  They are responsible for helping bring these amazing authors to you on A New Direction. EPIC Physical Therapy.  Whether you just need some guidance to get in better shape, you have an injury or recent surgery, or you are an elite athlete getting yourself back into the game, the certified experts coupled with the latest start of the art equipment will help you get you where you want to be.  EPIC relief.  EPIC recovery.  EPIC results.  That is EPIC Physical Therapy.  Head on over to www.EPICpt.com and learn more! and Linda Craft & Team, REALTORS, for 35 years they have helped thousands of people all over the world when it comes to buying and selling real estate.  Completely locally owned and unaffiliated Linda and her expert team can help you find the best expert in real estate regardless of what company they work for.  Just one more reason why for 35 years they have been known as the "legends of customer service".  Give them a call!  Click on over to www.LindaCraft.com OH and don't forget you can listen to replays of the show every Thursday at 4pm and Sundays 10 pm EDT on the OAK 93.5 FM.  So if live in the Greater Raleigh area take a listen and let the station know that you heard A New Direction on the OAK 93.5 FM.  Thank you so much!  www.OAK93.5.org  

Jim Cerone is one of the very best Wedding DJs & MCs on the entire planet. he is known as "The Perfect Host" and is hugely respected around the world in the DJ community.   “If you build your business by over delivering, there’s no way you can’t succeed” Jim Cerone   Some areas explored in this episode Listening with empathy Emotion and Jim mentions various books, such as The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World - John R. DiJulius III (Author)   What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint - Nicholas J. Webb   Emotionally Engaged: A Bride’s Guide to Surviving the "Happiest" Time of Her Life - Allison Moir-Smith   A testimonial from a recent wedding Jim performed at:   "Try to remember or imagine the greatest party you've ever been to and that's exactly what Jim can create as the host of your event! He has the innate ability to connect with people of all ages in such a fun and professional way.” - Claire, Mother of the Bride   Links: https://www.jimcerone.com/   Full details at: https://tonywinyard.com/ee009-jim-cerone-the-perfect-host/   Exceeding Expectations Links: Website: https://www.exceedingexpectations.me/ Facebook Group: https://www.facebook.com/groups/ExceedingExpectationsPodcast/ Twitter: http://twitter.com/TonyWinyard LinkedIn: http://uk.linkedin.com/in/tonywinyard YouTube: https://www.youtube.com/channel/UCM4fdNYycZQD_SzPO2TbV0Q

Swarnav is the CEO of TouchLight a power generation solutions company for commercial spaces. He is also a regional board member for the CleanTech Open Midwest. He brings experience in Materials Engineering and extensive knowledge of commercializing new technologies in the Clean Tech and software space. Loved chatting with Swarnav...not only does the guy have a unique name, he also has a unique solution to producing electricity. We talk about: Elon Musk and robots taking over the world Zombies Counting cards and why you shouldn't play poker or BS with Swarnav! What future tech can we look forward to? Innovative solutions to generating electricity and how Swarnav came up with the idea for his company Taking entire airports off the power grid Recommended books Tons more! Resources TouchLight - Swarnav's company Crossing the Chasm by Geoffrey Moore The Lean Startup by Eric Ries The Customer Service Revolution by John R. Dijulius III THANK YOU! Thanks again for listening to the show! If it has helped you in any way, please share it using the social media buttons you see on the page. Additionally, reviews for the podcast on iTunes are extremely helpful and greatly appreciated! They do matter in the rankings of the show and I read each and every one of them. Join the Successful Dropout Nation! Subscribe to the Successful Dropout Podcast. Enter your email on the top right of this page for regular emails from Kylon Gienger on how to drop out, grind, and succeed. Follow @kylongienger on Instagram!