Talking Email with Postmark

Follow Talking Email with Postmark
Share on
Copy link to clipboard

Welcome to Talking Email with Postmark, a new podcast mini-series brought to you by Wildbit, the makers of Postmark. On this podcast, you'll get a behind the scenes look at how Wildbit, a thirty-person SaaS company, approaches customer communication across three distinct SaaS products. We’ll cover a…

Postmark


    • Dec 13, 2019 LATEST EPISODE
    • infrequent NEW EPISODES
    • 55m AVG DURATION
    • 7 EPISODES


    Search for episodes from Talking Email with Postmark with a specific topic:

    Latest episodes from Talking Email with Postmark

    Why emails bounce and how to handle them responsibly?

    Play Episode Listen Later Dec 13, 2019 45:54


    Anna Ward, the Head of Deliverability at Postmark, gives us an in-depth look at bounces. We discuss what bounces are, why they happen, and what can be done about them. If you’re looking for tips to improve bounce handling for your app be sure to tune in!

    How we align our customer success and product teams to solve customer issues

    Play Episode Listen Later Nov 21, 2019 39:25


    Rian Van Der Merwe, the Product Manager for Postmark, and Brian Kerr, a member of the Postmark customer success team, come together to discuss how we’ve aligned our customer success & product teams to help solve customer issues and make product improvements. We’ll take a closer look at useful strategies and tactics that we’ve recently implemented to help our teams stay aligned so that we can better act on customer feedback to improve the overall customer experience.

    Bubblegum, duct tape, and digital handshakes: how email has evolved over the last 40 years to support modern communication

    Play Episode Listen Later Sep 27, 2019 60:32


    Andrew Theken, Software Architect for Postmark, and Chris Nagele, CTO of Wildbit (Postmark’s parent company) discuss how SMTP, the protocol that powers email, came into being and explore how the protocol has evolved in a — dare we say — elegant way to keep up with the demands of modern users; Shoehorning rich text, cat gifs, security features, and unicorn emojis into a system that was designed almost 40 years ago.

    Demystifying inbound email processing with JazzHR

    Play Episode Listen Later Sep 18, 2019 51:33


    Sean McAfee, Director of TechOps at JazzHR, and Patrick Graham, technical lead on Postmark’s customer success team, talk to us about inbound email processing. We discuss how inbound processing and parsing works and then explore how JazzHR, a leader in the recruiting software industry, utilizes this functionality to power two-way messaging for their platform. By providing this behind the scenes look into two-way message processing, we hope that you’ll come away with some ideas on how you might be able to implement inbound email for your business or side-project.

    Solving extreme email deliverability mysteries

    Play Episode Listen Later Aug 27, 2019 73:18


    Anna Ward, Postmark’s Head of Deliverability, discusses her path to becoming an email deliverability expert and explores a handful of the most bizarre and extreme email deliverability edge-cases that she’s encountered throughout her career. We cover a wide-range of topics from list bombing to clandestine spamming. By exploring the factors that contributed to these catastrophic deliverability events we hope that you’ll come away with some ideas on how to protect and improve email deliverability for your business or side project.

    How we approach designing transactional email templates

    Play Episode Listen Later Aug 6, 2019 55:57


    Matt West and Derek Rushforth, both tenured designers at Postmark, discuss their respective paths to design and share real-life examples of how we’ve approached designing and testing templates here at Postmark. They cover, how to approach transactional email design, tools and tips to make the design process more seamless, and introduce a few Postmark template features and functionality that make email design and implementation more straightforward for designers and developers alike. Matt and Derek touch on all of the considerations you need to keep in mind when designing transactional email templates for your web-application. Don't miss out.

    How we think about customer communication for our SaaS products

    Play Episode Listen Later Aug 6, 2019 61:02


    Chris Bowler, head of Customer Success for our latest SaaS product, Conveyor, and Ilya Sabanin, the product manager and developer on the Conveyor team, discuss how we’ve approached customer communication planning and development for our SaaS products. We’ll start by exploring communication requirements for early-stage SaaS products like Conveyor, and then take a closer look at how those requirements evolve overtime as products mature. Chris and Ilya touch on many of the considerations you need to keep in mind when planning customer communication for your product. Don't miss out.

    Claim Talking Email with Postmark

    In order to claim this podcast we'll send an email to with a verification link. Simply click the link and you will be able to edit tags, request a refresh, and other features to take control of your podcast page!

    Claim Cancel