Podcasts about email templates

The market is tough, agents are stressed, and claws can come out. We get it. But being a jerk isn't going to make anything better, and this episode is our loving reminder of that. We are deep in summer and we just needed a little happy boost around here. So instead of another finger-pointy episode about what's going wrong, Katy and I sat down to share some genuine feel-good stories from the field. Stories about what happens when Realtors actually choose community over competition, even when the market makes that harder than it should be. This episode is the pep talk you didn't know you needed. Whether you are the listing agent, the co-op agent, the broker, or just someone who has been on the receiving end of a kind gesture, we think you will walk away from this one feeling a little lighter and a lot more inspired to be the agent people actually want to work with. Here's what we cover in this episode: How Alissa organized a "speed dating" listing tour with five agents she barely knew and what happened next Why reaching out to strangers in the MLS is not as scary as you think it is The story that went viral-ish: when the agent who lost the listing brought the buyer What to do when you lose a competing listing appointment to a friend Why being the thoughtful co-op agent who calls about the AC or the hole in the ceiling actually matters How listing agents can show up for buyer agents (and why it pays off) The LSU baseball ball signed by a retired player and why a Realtor friend made it possible What happens inside a luxury neighborhood when competing agents decide to run open houses together Why how you exit a brokerage matters just as much as how you enter one What brokers can learn from being gracious when agents leave If you have been feeling the pressure to compete instead of connect, this is the episode for you. Your reputation is one of the best tools you have, and being a good co-op agent is one of the fastest ways to build it. Key Quotes & Takeaways: "Being a jerk isn't going to make anything better." Alissa "In multiple offer situations, your reputation is one of the best tools you can have." Katy "You get more flies with honey." Katy "How do you want to be talked about? That agent is going to go to their new company and they're going to talk about you." Katy "People are starving for the good. We are just not sharing enough of it." Alissa Products, People & Previous Episodes Mentioned: Episode 36: Community Over Competition (hustlehumblypodcast.com/36) Episode 129: How to Be a Good Co-Op Agent (hustlehumblypodcast.com/129) Hustle Humbly Community (hustlehumblypodcast.com/membership) Want to toast someone on the show? Send us a voice or video message with your name, who you are toasting, and why! Email it to team@hustlehumblypodcast.com. Leave us a review at http://ratethispodcast.com/hustlehumbly Get your FREE Database Template: http://hustlehumblypodcast.com/starthere Join Hustle Humbly Community! http://hustlehumblypodcast.com/membership Email Templates 101: http://emailtemplates101.com All Resources: http://hustlehumblypodcast.com Submit your topic ideas and toasts to Team@HustleHumblyPodcast.com

Is your brain cluttered with every new tool, platform, and software someone told you that you absolutely need? Same. This episode started as a simple refresh of our tech stack after a listener wrote in asking what we actually use to run our businesses. Spoiler: the list is still shockingly short. But somewhere between Google Sheets and listing descriptions, we took a turn into AI territory, and y'all, we are not turning back. We walk through our bare-bones tech stack (yes, we still use a spreadsheet), talk honestly about how we are each using AI in our real estate businesses right now, and share why keeping things simple is not laziness, it is a strategy. We also get into SEO vs. AEO vs. GEO (yes, GEO is a real thing and it matters), what AI actually pulled up when Alissa searched herself, and the big announcement: Katy is teaching a monthly AI class inside the Hustle Humbly Community starting now. If you have been quietly panicking every time someone mentions AI, or if you have been using it already and want to go deeper, this episode is for you. Here's what we cover in this episode: The listener email that prompted this episode and our full simple tech stack answer Why simpler systems get used more consistently (and cost less money) Google Sheets, Trello, Canva, email, Google Drive, MLS, and yes, a little AI Transaction management and e-sign tools required by our brokerages How to qualify your tech choices based on the type of business you want to run SEO vs. AEO vs. GEO: what each one means and which one actually matters for your real estate business What happened when Alissa's seller looked her up with AI (hint: reviews matter a lot) How Alissa used ChatGPT to analyze multiple offers and review pre-approval letters Using AI to virtually stage photos, repaint rooms, and show sellers the vision How Katy used Claude to turn listing appointment notes and photos into a beautiful PDF checklist for a seller The Plaud device that listens to your appointments and summarizes them Why shiny tools do not fix broken habits Claude vs. ChatGPT: what is different and why Katy made the switch Projects, skills, and co-work inside Claude explained simply The new monthly AI class inside the Hustle Humbly Community for $25/month Why your Google reviews are your most important AI visibility tool right now Key Quotes & Takeaways: "Shiny objects feel productive, but they can delay real progress." Alissa "New tools do not fix broken habits. If you have systems in place that you're not using, a new system is not going to help you." Alissa "As long as you're running your business like a business and getting reviews from people, the internet and the AI are going to pick up on that." Alissa "You can not ask for more business if you are not taking care of the business you already have." Alissa "Using AI well will probably cut your task in half." Katy Products, People & Previous Episodes Mentioned: Episode 8: Tech Tools for Real Estate (hustlehumblypodcast.com/8) Google Sheets (free) Trello (free) Canva (free and paid) Google Drive (free and paid) ChatGPT (chatgpt.com) paid plan ~$20/month for photo editing Claude / Claude.ai (claude.ai) paid plan ~$22/month MLS e-sign (included with board dues) Dotloop (e-sign & transaction management) SkySlope (transaction management) Hustle Humbly Community (hustlehumblypodcast.com/membership) Email Templates 101 (emailtemplates101.com) Want to toast someone on the show? Send us a voice or video message with your name, who you are toasting, and why! Email it to team@hustlehumblypodcast.com. Leave us a review at http://ratethispodcast.com/hustlehumbly Get your FREE Database Template: http://hustlehumblypodcast.com/starthere Email Templates 101: http://emailtemplates101.com All Resources: http://hustlehumblypodcast.com Submit your topic ideas and toasts to Team@HustleHumblyPodcast.com

Have you ever closed a deal only to find out you had the wrong person on the buyer rep agreement? Or listed a property without confirming who actually has legal authority to sell? This episode is your reminder that verifying identity in real estate transactions is not optional, and the stories in this one will make sure you never forget it. We are diving into a topic that sounds logistical but is actually one of the most important things you can do to protect your business: making sure you have the right signatures on the right documents from the very beginning. From buyer representation agreements to estate listings, from fraud prevention to identity verification, we are sharing real stories, real mistakes, and real solutions. Katy kicks things off with a wild story from a colleague whose buyers turned into a commission battle because a college daughter signed a buyer rep agreement with a Zillow agent while mom and dad were out of town. The result? A 50/50 commission split and a hard lesson learned. Alissa shares her own recent experience with a couple where the husband flat out refused to sign, plus the story of how a cash-paying dad showed up at closing and threw off her compliance paperwork entirely. We also get into estate sales, listing fraud on vacant land, power of attorney misconceptions, and why asking for a copy of someone's driver's license is never overstepping. Here's what we cover in this episode: - Why the buyer rep agreement is only as strong as the names on it - How to find out who will actually be on title before you start showing homes - What to do when only one party in a couple signs your buyer representation agreement - The procuring cause nightmare that the buyer rep agreement was supposed to fix - A first-hand story about a husband refusing to sign and how Alissa handled it - When a dad swoops in with cash at closing and suddenly you have the wrong buyer on paper - How to protect yourself when listing inherited or estate properties - Why you should ask for a copy of the will and contact the succession attorney before you list - What happens when a succession is not complete and your listing cannot legally sell - Vacant land fraud: the growing scam where someone pretends to be the seller - The truth about power of attorney and why you cannot do a POA for a POA - Why asking for a driver's license is not rude; it is just good business - How to use your broker as a buffer when clients push back on signing - Toasting Syed, a Realtor in Virginia who came to the US in 2022 as a US Army ally and grew from 2 transactions to 12 under contract for 2026 Key Quotes & Takeaways: - "The question isn't necessarily who's the buyer. Who do you see on the title? Who is going to be on the title?" Katy - "No one tosses up a fuss who is legit. If you say I need a copy of your driver's license and they say no, just push back. These are legal documents. I must verify your identity." Alissa - "If you cave at their first request, which goes against how you run your business, they are going to run the rest of the show." Katy - "This rep agreement is getting signed. It's the law." Alissa - "Clear, sincere communication matters more than perfect English." Syed (via Katy) Products, People & Previous Episodes Mentioned: - Episode 190: Wire Fraud and Real Estate Fraud with Nikki (title attorney) (hustlehumblypodcast.com/190) - Episode 317: Realtor Safety (hustlehumblypodcast.com/317) - Hustle Humbly Community (hustlehumblypodcast.com/membership) Want to toast someone on the show? Send us a voice or video message with your name, who you are toasting, and why! Email it to team@hustlehumblypodcast.com. Leave us a review at http://ratethispodcast.com/hustlehumbly Get your FREE Database Template: http://hustlehumblypodcast.com/starthere Email Templates 101: http://emailtemplates101.com Agent Systems 101: http://agentsystems101.com All Resources: http://hustlehumblypodcast.com Submit your topic ideas and toasts to Team@HustleHumblyPodcast.com Music: Straight A's by Connor Price → https://connorprice.shop/ The Good Life by Summer Kennedy → https://soundcloud.com/summerkennedy/the-good-life Be The One by Matrika → https://uppbeat.io/t/matrika/be-the-one

Have you ever walked out of a listing appointment feeling like you just gave a masterclass... for free? In this episode we are talking about one of the trickiest catch-22s in real estate: you have to provide value to win the listing, but you also cannot give away the farm before anything is signed. This episode is a very honest, very practical chat about protecting yourself on listing appointments while still being the professional your sellers need. We started with a question from a listener who wanted to know how Alissa gets strict with sellers during the prep process without coming across as harsh or judgmental. The answer? It is less about being strict and more about knowing your job, explaining the why behind your advice, and having the confidence to deliver hard truths with warmth. We walk through real scenarios, including what to say when sellers push back on repairs, what happens when they show up to photo day without completing their checklist, and how to handle the overwhelming house that needs a phase two (and sometimes a phase three). Then we get into the part nobody talks about: how to actually protect yourself before you start spending hours helping sellers prep their home. We share what agents across the country are doing in their markets, including office exclusives, delayed listing options, commitment letters, and everything in between. And we remind you that if you are giving away all your best advice before anything is signed, that is a business problem, not a seller problem. Here's what we cover in this episode: Why the listing interview and the photo prep consultation are two completely different things (and why you need a hard line between them) How Alissa delivers the prep list with confidence and warmth, without sellers feeling judged What to say when sellers refuse to do the work: "We will need to adjust the price" The photo day story that taught Alissa to always do a pre-photo walkthrough Why phasing the prep process works (cookie jars first, deep clean second) How to frame staging prep as phase one of moving so sellers actually get it done The real cost of not prepping: price, days on market, and your own sanity How agents in different states (Georgia, Florida, Connecticut, Texas, Colorado, California, Oregon, Minnesota) are getting something signed before the consultation Office exclusive status: what it is, how it works, and why it protects you Commitment letters and listing agreements with future marketing dates What to do about reimbursable expenses if a seller cancels The builder story that reminded us sometimes you just have to stop marketing until they hold up their end Why your delivery gets better with experience, open houses, and being in the room Remember: price, location, condition. If condition is not right, price is the only lever left Key Quotes & Takeaways: "I do this to everybody. That's why I sell houses." - Alissa "Prepping for photos is phase one of moving." - Alissa "Listing interview and photo prep are not combined. There is a hard line." - Katy "If you gave them all that value and they had no problem throwing you to the curb, guess whose fault that is? Yours. This is really about running your business like a business." - Alissa "You are what you say you are. If you keep telling yourself you can't talk to people that way, you won't." - Alissa Products, People & Previous Episodes Mentioned: Staging Conversations Guide: hustlehumblypodcast.com/courses Hustle Humbly Community: hustlehumblypodcast.com/membership Want to toast someone on the show? Send us a voice or video message with your name, who you are toasting, and why! Email it to team@hustlehumblypodcast.com. Leave us a review at http://ratethispodcast.com/hustlehumbly Get your FREE Database Template: http://hustlehumblypodcast.com/starthere Email Templates 101: http://emailtemplates101.com All Resources: http://hustlehumblypodcast.com Submit your topic ideas and toasts to Team@HustleHumblyPodcast.com

Show Notes: Lana Newishy, founder of Hey Intake, explains that Hey Intake is one of several startups she has founded, which focuses on improving the client experience in the initial stages of a project. The Client Intake Process Lana  highlights common issues in the client intake process, such as disorganized communication, missing information, and inefficient discovery calls. She emphasizes the loss of opportunities due to inefficient intake processes and the need for a structured system. Lead Qualification and Filtering Issues Lana discusses the broken lead qualification process, where consultants often react to discovery calls without proper filtering. She points out information asymmetry, where clients don't know what to share, and consultants don't ask the right questions consistently.  Streamlining the Intake Process Lana mentions the fragmentation of tools, such as emails, documents, CRM systems, and file sharing, which are not connected in a single flow. She introduces the idea of a single, structured flow from first contact to service completion to streamline the intake process. A Demonstration of Hey Intake Lana shares her screen to demonstrate the Hey Intake dashboard, which includes tabs for dashboard, submissions, contacts, form builder, email templates, automations, analytics, team settings, and support. Dashboard Lana explains the AI-driven suggestions on the dashboard, which prioritize tasks based on the current stage of the intake process. Submissions Window She demonstrates the submissions window, which categorizes submissions into lead phase, intake phase, and service phase, and provides AI scores for prioritization. Lana continues to explain the submissions window, showing how submissions are scored and prioritized based on AI analysis.    Submissions Drawer She demonstrates the submission drawer, which allows users to update the phase of a contact, request documents, and send e-signatures. Lana mentions the form builder, which allows users to create custom forms with various templates and fields. She explains the flexibility of adding fields, customizing inputs, and setting AI scoring weights to prioritize requests. Integrating with CRM Systems Lana discusses the ability to integrate Hey Intake with existing CRM systems and legal project management tools. She explains that some clients prefer to keep their existing systems and connect them with Hey Intake for a seamless process.    Form Builder When asked about the form builder,  Lana demonstrates how to create and customize forms, including adding fields, customizing branding, and setting up automations. She highlights the importance of keeping forms simple and quick to fill out to avoid discouraging potential clients.  Email Templates Library Email Templates Library Lana demonstrates the email templates library, which includes pre-built templates and the ability to edit them manually or with AI. She emphasizes the flexibility of the system to meet the specific needs of different clients and businesses.  Automations Tab Lana introduces the automations tab, which shows the flows for various actions, such as sending emails, requesting documents, and following up on actions. She explains how to set up custom automations and toggle them on and off. The Vendor Setup System Lana explains how Hey Intake helps with vendor setup, including requesting documents, managing client portals, and handling e-signatures.   Uploading Documents She demonstrates the process of uploading documents for e-signatures and integrating with services like DocuSign and SignWell. Lana highlights the native storage options and the ability to connect with clients' private storage facilities. She emphasizes the importance of streamlining the onboarding process to save time and reduce administrative burdens. Hey Intake Customer Base Lana discusses the current customer base, which includes law firms, accountants, photographers, home renovators, and B2B consultants. She mentions the potential to focus on specific verticals in the future based on data collection and user feedback. The conversation turns to the development process, and Lana explains that she has a development team based in Canada that helps build B2B AI-based solutions. Lana highlights the structured validation process and the importance of a framework for successful development and launch. Hey Intake Pricing Lana provides information about the pricing of Hey Intake, which starts at $16 per month for the annual plan and $19.40 per month for the monthly plan. She mentions the availability of an enterprise tier for custom solutions. Timestamps: 05:07: Demonstration of Hey Intake Dashboard  12:50: Detailed Walkthrough of Submissions and Form Builder  22:33: Integration and Customization of Hey Intake 22:57: Automations and Email Templates  26:20: Vendor Setup and Document Management 31:02: Customer Base and Future Plans  35:29: Pricing and Contact Information  Links: Website: https://heyintake.com/ This episode on Umbrex: https://umbrex.com/unleashed/episode-648-lana-newishy-founder-of-hey-intake/ Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com. *AI generated timestamps and show notes.  

We've all forgotten something at the worst possible moment. (Alissa forgot $150 worth of Mother's Day cakes at the bakery.) Forgetting a cake stings. Forgetting to check FHA loan requirements for a distressed property can cost your buyer over $1,000 they don't have. That's the difference between a personal mistake and a professional one, and that's exactly what we're digging into today.   This episode is all about the mistakes new Realtors make, not the business setup kind, but the ones that happen in the middle of real transactions with real buyers and sellers. We received a message asking us to cover this, so here we are. Consider this your friendly but firm reminder that learning on the job at your clients' expense is not a plan.   In this episode we cover:   Not understanding pre-approval terms or being afraid to talk about money with clients Why leaving financing blanks on a purchase agreement is a serious problem The importance of knowing common loan types (FHA, VA, RD, conventional) and their requirements Not asking for help and winging transactions instead of going to your broker Why Facebook groups are not a substitute for your broker's guidance Letting buyers run the show during due diligence instead of setting expectations The "3 S's" framework: safety, structure, and systems for home inspection guidance HOA due diligence: what agents miss and why it matters more than ever Understanding occupancy and why you can't negotiate it after the fact Panic canceling instead of problem-solving during due diligence Saying yes to every client (and why that's hurting you, not helping you) Hiding behind texts and emails when the situation calls for a phone call Taking everything personally and what it costs you long term Real stories: the mold case, the missing refrigerator, and the agent who told his clients to sue him   Key Quotes & Takeaways:   "If you are not comfortable talking about money, you are not ready to have a client." Alissa "When an agent feels frustrated by something, instead of being frustrated at the client, they need to say: I guess I didn't explain that." Alissa "You don't need to be over there cleaning their house until 10 o'clock at night. You can't want to sell the house more than they do." Alissa "I can't count the number of people that didn't use me in my first five years that I have done so much business with in the last ten years, because I did not burn the bridge." Alissa "It's not okay to learn on the job at the expense of your buyers and sellers. You have to take this seriously." Katy   Products, People & Previous Episodes Mentioned:   Episode 355: Treating Your Business Like a Business (hustlehumblypodcast.com/355) Make Sure You're Sure Template (hustlehumblypodcast.com/makesure) Hustle Humbly Community (hustlehumblypodcast.com/membership)   If you are a new agent, bookmark this one. If you know a new agent, send it to them today.   Are you loving the podcast? Leave us a review! It means the world and helps other agents find the show.   Leave a review: hustlehumblypodcast.com/itunes New to Hustle Humbly? Start here: hustlehumblypodcast.com/starthere Join the Hustle Humbly Community: hustlehumblypodcast.com/membership Get our free resources and templates: hustlehumblypodcast.com   Email us: team@hustlehumblypodcast.com Follow us: Instagram: @hustlehumblypodcast Facebook: Hustle Humbly Podcast Want to toast someone on the show? Send us a voice or video message with your name, who you are toasting, and why! Email it to team@hustlehumblypodcast.com.   Leave us a review at http://ratethispodcast.com/hustlehumbly Get your FREE Database Template: http://hustlehumblypodcast.com/starthere Email Templates 101: http://emailtemplates101.com All Resources: http://hustlehumblypodcast.com Submit your topic ideas and toasts to Team@HustleHumblyPodcast.com  

You got your real estate license. But did you actually build a business, or did you just start collecting transactions? We get messages from y'all all the time, and so many of the problems you are writing about could be solved with one mindset shift: treat your business like a business. So this episode is your pep talk and your reality check, all in one. Real estate has a sneaky way of deceiving you into thinking you are working when you are really just busy. Nobody warns you in real estate school that you will be the marketing department, the admin department, the accounting department, AND the person running every appointment. Whether you are solo or on a team, all of that still lands on you. And we have lots of stories to bring this home. There is the put-together Realtor Alissa met at the nail salon who is leaving a team she loves, not on emotion, but because she finally tracked her numbers and it was time. There is Stacy, who slid a buyer rep cancellation across the table after offer number five. There is the friend group chat that taught Alissa why everyone, especially friends and family, needs the same consultation and the same rules.  This is the episode where we give you permission to have rules, communicate them, track your numbers, and behave like the professional you already are. Here's what we cover in this episode: Why being busy in real estate is not the same as running a business Wearing all the hats: marketing, admin, accounting, and the actual job The nail salon Realtor who is leaving her team because of what her tracking revealed Why you have to know your ROI on every dollar you spend (postcards, leads, brokerage splits) Professionalism vs. being everyone's best friend, and where that line really is How to set communication rules (email vs. text) and actually enforce them Why the buyer and seller consultation matters even more with friends and family Treating every client the same: same consultation, same rules, same buyer rep agreement When a price point or location is not a good business decision, and how to refer out and collect a referral fee Working ON your business, not just IN it (taxes, LLC, CPA, a monthly admin day) Key Quotes & Takeaways: "Real estate has a way of deceiving you into thinking you're working." Katy "She's not making an emotional decision, she's basing it on facts and numbers." Katy "Businesses have rules and expectations of their customers. If you never tell your clients, how would they know what the rules are?" Katy "At what cost is your business running? Are you stepping over a dollar to pick up a penny?" Alissa "You are a business, but you aren't acting like a business just because you got your real estate license." Alissa Products, People & Previous Episodes Mentioned: -Episode 113: Be the Boss (hustlehumblypodcast.com/113) -Episode 198: Real Estate Side Hustles (hustlehumblypodcast.com/198) -Hustle Humbly Community (hustlehumblypodcast.com/membership) -Number Tracking freebie (hustlehumblypodcast.com/track) Want to toast someone on the show? Send us a voice or video message with your name, who you are toasting, and why! Email it to team@hustlehumblypodcast.com. Leave us a review at http://ratethispodcast.com/hustlehumbly Get your FREE Database Template: http://hustlehumblypodcast.com/starthere Email Templates 101: http://emailtemplates101.com All Resources: http://hustlehumblypodcast.com Submit your topic ideas and toasts to Team@HustleHumblyPodcast.com

Can a solo agent actually take a real vacation and come back to a business that's still intact? In this episode, I'm walking y'all through a real-time case study of taking time off as a solo agent. I just got back from a nine-day trip to Czech and Austria, and Katy is grilling me on every detail of how I prepped, who helped, what almost fell apart, and what I'd do differently next time.   I share the honest truth about the weeks leading up to the trip, the colleague I paid to help me, the client who almost slipped through my fingers, and the in-flight Wi-Fi disaster that had me texting offer responses across the Atlantic. If you've ever wondered whether you can step away from your real estate business without the whole thing falling apart, this one's for you.   In this episode we cover:   - Why I started panicking a month before my trip and how I got my mindset back - How I picked the colleague who helped me and what I paid her for nine days - The coffee meeting that gave me peace of mind before I left - The client who almost ghosted me because I was going to be out of town - How I scheduled closings strategically so I wouldn't have to worry while away - The email system I taught my helper (and why she said it was amazing) - The phone calls I did and didn't take from Europe - Why FaceTiming the kids backfired and what worked instead - The plane Wi-Fi nightmare that turned my flight home into a stress test - Why I should have given myself more buffer days when I got back - The lender disaster I came home to and how my exhaustion actually helped   Key quotes from the episode:   - "You cannot put a price on peace of mind." - Alissa - "We are not emergency room doctors." - Alissa - "Don't save those trips for when you retire. We all know Realtors don't retire." - Katy - "You have a job so you can have a life. So you have to actually live the life." - Katy - "If I can go to Europe for nine days as a solo agent, so can you." - Alissa   Products and episodes mentioned: - Episode 57: Taking a Day Off - Episode 102: Vacations, How-To Guide - Episode 331: Kim Lafleur's Vacation (phone left with the team) - Email Templates 101: http://emailtemplates101.com - Agent Systems 101: http://agentsystems101.com   If this episode gave you a little nudge to actually plan that trip, we'd love a toast on the show. Submit your toasts and topic ideas to Team@HustleHumblyPodcast.com, and leave us a review at http://ratethispodcast.com/hustlehumbly.    Leave us a review at http://ratethispodcast.com/hustlehumbly   Get your FREE Database Template: http://hustlehumblypodcast.com/starthere   Email Templates 101: http://emailtemplates101.com   Agent Systems 101: http://agentsystems101.com   All Resources: http://hustlehumblypodcast.com   Submit your topic ideas and toasts to Team@HustleHumblyPodcast.com     Music:   Straight A's by Connor Price → https://connorprice.shop/   The Good Life by Summer Kennedy → https://soundcloud.com/summerkennedy/the-good-life   Be The One by Matrika → https://uppbeat.io/t/matrika/be-the-one  

We got invited to NAR headquarters in Chicago for a small influencer summit and honestly? We thought the first email was fake and deleted it.

If you've ever had a seller say, "We're probably about a year out… but can you come tell us what to do?" — this episode is for you.   Today we're talking about how to win the listing early without wasting your time, burning yourself out, or giving away all your value. Because here's the truth: the agent who shows up first often wins.   But how early is too early? And what should a listing prep timeline for sellers actually look like?   We break down the mindset shift, the boundaries, and the strategy behind pre-listing appointments — especially when they're not ready yet.   Here's what we cover in this episode: Why the highest-performing agents go on pre-listing visits early The realistic listing prep timeline for sellers (hint: it's longer than they think) What sellers should NOT do too far in advance (step away from the mulch) Interior prep vs. exterior timing How to avoid losing listings after giving staging advice When to use a checklist — and when to show up in person Protecting your time with commitment letters or pre-market agreements What to do when they choose another agent after you've done the work Real-life stories of listings lost… and listings rewarded   We also share a powerful reminder: sometimes helping someone prep their home changes more than just their sale price.   And don't forget — we're collecting TOASTS! If you're a buyer, seller, Realtor, or client who wants to celebrate a Realtor who made a difference, send your toast to: team@hustlehumblypodcast.com Key Quotes & Takeaways "The agent who shows up first is usually the one who wins." – Katy "Phase one of listing prep is phase one of moving." – Alissa "You're not a free checklist. You're a service-based business." – Katy "Sometimes the sooner you get in the house, the better, even if they're a year out." – Alissa "There's no 100% protection in real estate… but there is real estate karma." – Katy Products, People & Previous Episodes Mentioned: Hustle Humbly Staging Prep Checklist (Freebie) Pre-Listing Appointment Email Template(included in Email Templates 101) Pre-Market / Commitment Agreement (Broker-specific form) Vendor List (painters, storage units, junk haulers, etc.) Episode 143: Working with Sellers: Pre-Listing Prep Episode 276: How Do You Stage a House? A Guide for Consumers Epidsode 45: The Listing Interview Episode 189: Listing Photos Want to toast someone on the show? Send us a voice or video message with your name, who you're toasting, and why! Email it to team@hustlehumblypodcast.com. Leave us a review at http://ratethispodcast.com/hustlehumbly   Music:   "Straight A's" by Connor Price → https://connorprice.shop/   "The Good Life" by Summer Kennedy → https://soundcloud.com/summerkennedy/the-good-life   "Be The One" by Matrika → https://uppbeat.io/t/matrika/be-the-one  

It's a new year, and with that comes a tidal wave of motivation, new planners, gym memberships—and a lot of Realtors about to throw out their entire business in the name of "starting fresh."

It's happened to all of us at some point—your cousin, college roommate, or neighbor posts that they just bought or sold a house… but you weren't the agent. Ouch. If you've ever wondered how to handle it when a friend or family member uses someone else, this replay of one of our most-loved episodes has the clarity and pep talk you need. Originally aired as Episode 165, this candid conversation dives deep into the reality of *working with friends and family in real estate*. From professional boundaries to emotional resilience, we share our personal stories—rejections included—and offer tangible tips to protect your mindset and run a smooth business, even when things get awkward. Whether you're new to the business or 10 years in, this episode will remind you: it's not personal, it's business. And you've got what it takes to stay professional, kind, and confident through it all. *Here's what we cover in this episode:* - How to professionally respond when loved ones don't choose you - Tips for setting boundaries when working with people you know - Scripts to request a referral (without begging) - Why it's important to treat friends and family like real clients - How to turn rejection into future opportunity - The importance of systems to help you stay consistent with every client - Real stories of rejection—and how we survived them *Resources & CTAs:* - Get the FREE Database Template: https://www.hustlehumblypodcast.com/starthere   - Email Templates 101: http://emailtemplates101.com   - Build Your Own Business 101: https://hustlehumblypodcast.com/byob   - Agent Systems 101: http://agentsystems101.com   - Submit a toast or topic: team@hustlehumblypodcast.com ----------------------------------------- Find all the podcast freebies at https://www.hustlehumblypodcast.com/starthere Want to join the Hustle Humbly Community? You'll find support, coaching, and systems to build a business you love. Come hang out with us at https://www.hustlehumblypodcast.com/membership We love to hear from you! Message us on Instagram @hustlehumblypodcast or email us at team@hustlehumblypodcast.com Leave a review for the show! https://www.ratethispodcast.com/hustlehumbly   Music:   "Straight A's" by Connor Price → https://connorprice.shop/   "The Good Life" by Summer Kennedy → https://soundcloud.com/summerkennedy/the-good-life   "Be The One" by Matrika → https://uppbeat.io/t/matrika/be-the-one  

Let's talk about the guilt loop so many Realtors get stuck in: when you're at work, you feel guilty about missing life — and when you're at home, you feel guilty about stepping away from your business. In this special replay of our Hustle Humbly Community Live Zoom, we're diving deep into how to set boundaries during a season that's naturally full of busyness, distraction, and high expectations (hello, holidays). This conversation is packed with relatable stories, powerful mindset shifts, and real advice from agents like you who are trying to find a way to serve their clients *and* show up for their families. Whether you're fighting burnout, feeling pulled in too many directions, or just wondering if it's okay to take a day off — this chat is your permission slip. We also hear from our friend Emily, who stepped away from real estate for a year after a devastating loss, and came back to have her best year ever. Her six takeaways are gold for any Realtor who wants to build a business that serves their life, not one that consumes it. Here's what we cover in this episode: - The mental load of the holiday season and how to protect your time - The quote that helped Alissa let go of the guilt (thanks RBG!) - The false urgency of real estate — and how to recognize *real* emergencies - Why "no" is a full sentence - What it means to actually build a business that serves you - The power of scheduled texts, second phone lines, and a literal "brick" to lock your apps - Why social time *is* work time (hello, database!) - How one agent stepped away from her business — and came back stronger

The truth is: buying or selling a house can feel like a full-blown identity crisis. Realtors know it, clients feel it, and now we have a licensed therapist here to explain *why* it all gets so emotionally messy. In this episode we welcome Katy's former client and current number one referrer, Mary Ruiz, LPC. She's not just a real estate success story — she's now a licensed professional counselor (and a great one at that). We chat about the mental health rollercoaster that often comes with real estate: from renovations and relocations to the unexpected triggers that show up when people face big change. Mary shares why even competent, confident people often spiral emotionally during a transaction, and how *Realtors can support clients* without carrying the weight of everyone's emotions. We're talking about therapy, boundaries, client meltdowns, and the emotional expectations people carry into real estate decisions. This is a must-listen for any Realtor who's ever felt like an unqualified therapist. Here's what we cover in this episode: - Why therapy and real estate overlap more than you think - The mental toll of buying, selling, building, and renovating - What neurodivergent clients may struggle with during moves - Why confident people often break down during transactions - Tips for helping clients regulate their emotions - When (and how) to set boundaries with difficult clients - Grounding techniques to use during emotional conversations - What Realtors can do to protect their own mental well-being

Ever been blindsided by a cancelation that just didn't make sense? This week we're sharing a raw, real story about a transaction that went sideways—only to come full circle weeks (and $15,000) later. In this episode, Alissa opens up about a recent experience with a buyer who backed out of a deal in the eleventh hour. What followed was a perfect storm of assumptions, zero communication, and a text message that dropped a cancelation bomb—with no phone call to discuss it first. We're diving deep into the best practices & etiquette for Real Estate Cancellations: when you should call (not text), how to manage your client's emotions, and what happens when professionalism goes out the window. Spoiler alert: it cost the buyer way more than they expected. This is your podcast therapy session and masterclass in cancelation communication all rolled into one. Because y'all, some deals really *can* be saved—with the right conversation. Here's what we chat about in this episode: - The shocking cancelation that inspired this story   - Stats on how often cancelations are happening (hint: it's more than you think)   - What *should* happen before a cancelation is sent   - Why a simple phone call could have saved the deal   - Handling emotional clients and managing expectations   - What to disclose—and when   - How to exit gracefully and protect relationships for the long game   - What happened when the *same* buyer came back   - Tips for co-op agent professionalism in tricky transactions  

When we say "digital database," we *don't* mean your phone contacts or your Facebook friends list… but those people? They're part of the journey. This episode is a mindset-reset and practical guide to growing your sphere the natural way—through actual conversations, genuine connections, and organic follow-up. Katy and Alissa are breaking down what it really looks like to be intentional with every person you meet, without overthinking it or trying to "convert" someone into a lead the moment they shake your hand. From pumpkin patch meet-ups to casual gym chats and birthday parties, Alissa shares real-life examples of how simple social connections (and friendly follow-up) have grown her business over time. No gimmicks, no pressure, just being present, paying attention, and taking the next logical step. If you've ever felt weird about friending someone you met last week or wondered if you "should" reach out again, this is your permission slip to stop overcomplicating it. Here's what we cover in this episode: What the "digital database" really is (and what it's not) How to follow up with people you meet *without being salesy* Real-life examples from school field trips, birthday parties & the gym The importance of timing when adding new connections online How to clean up your social media to support your business What to say (and not say) when you're reconnecting online The birthday method for engaging your sphere meaningfully How to grow your database when you're new or need more people Why being intentional > chasing leads Key Quotes & Takeaways "Being intentional isn't creepy; it's the beginning of connection." Alissa "The second you meet someone, take the next step. Don't wait three months, that's when it gets weird." Katy "We're not stalking. We're making friends. That's literally the job." Alissa "The digital clutter in your sphere might be hiding the people who actually matter." Katy "Send the friend request. Comment on the post. Show up like the nice, normal human you are." Alissa Products, People & Previous Episodes Mentioned: Build Your Own Business: http://hustlehumblypodcast.com/byob   Free Database Template: http://hustlehumblypodcast.com/starthere   Email Templates 101: http://emailtemplates101.com    

Sometimes you just need another agent to say what everyone else is thinking. In this Q&A episode, Katy and Alissa are answering the real-life, in-the-trenches questions Realtors are navigating every single day. We're talking client expectations, boundaries, broker advice that doesn't make sense, and what actually works in today's market. When y'all send questions to our inbox, you never disappoint. And this batch covers everything from inspections to communication issues to luxury listings to motherhood to what we'd do if we didn't work in real estate. It's honest, funny, and full of practical advice you can use immediately. Here's what we chat about in this episode: Should Realtors go to inspections (and why brokers sometimes say not to) What to do when clients break agreements or try to cut you out The triggers we use to stay on top of communication Whether you really need a second phone or Google Voice Email marketing: what actually works and what your clients don't care about What to charge when covering showings for another agent Rental property updates from Alissa And what job we'd take if we ever left real estate Key Quotes & Takeaways "You're not the inspector just because you showed up. You're the professional who guides your client through the process." —Katy "If someone doesn't want to work with me, I'm not going to fight them about it—but I am going to enforce the contract." —Alissa "Most boundary problems disappear when you communicate like a professional from the very beginning." —Katy "I'm not trying to be right, I'm trying to be happy—and sometimes that means letting people be wrong." —Alissa "There is no such thing as an easy closing. That's why clients need us." —Katy Products, People & Previous Episodes Mentioned: Email Templates 101: http://emailtemplates101.com Agent Systems 101: http://agentsystems101.com Hustle Humbly Newsletter: http://hustlehumblypodcast.com/newsletter Trello training inside Hustle Humbly Community Want to toast someone on the show? Send us a voice or video message with your name, who you're toasting, and why! Email it to team@hustlehumblypodcast.com. Leave us a review at http://ratethispodcast.com/hustlehumbly Get your FREE Database Template: http://hustlehumblypodcast.com/starthere Email Templates 101: http://emailtemplates101.com Agent Systems 101: http://agentsystems101.com All Resources: http://hustlehumblypodcast.com Submit your topic ideas and toasts to Team@HustleHumblyPodcast.com Music: Straight A's by Connor Price → https://connorprice.shop/ The Good Life by Summer Kennedy → https://soundcloud.com/summerkennedy/the-good-life Be The One by Matrika → https://uppbeat.io/t/matrika/be-the-one

We've all heard the horror stories: buyers showing up to closing short on cash, or sellers shocked at their proceeds. Yikes. The truth? These moments don't have to happen — not if you're consistently using buyer cost sheets & seller net sheets. In this episode, we're breaking down exactly how we use these powerful tools with our clients to build trust, confidence, and calm. And here's the good news: it's not complicated, it's just math + mindset. We're talking through every single line item on a net sheet, what to include, when to deliver it, and how to tailor it to each unique buyer or seller situation. Whether you're a seasoned agent or brand new to real estate, this episode will help you become more confident when talking about money — and ultimately give your clients the clarity they deserve.     Here's what we cover in this episode: How to create a seller net sheet that builds trust Using cost sheets with buyers to avoid surprise expenses What to do when a seller doesn't understand closing costs Smart strategies for buyer offers based on actual numbers Handling contingent clients with dual net/cost sheets Becoming fluent and confident with money conversations Key Quotes & Takeaways "If your client is surprised at closing, you haven't done your job." — Alissa "We use net sheets to keep our sellers grounded — and focused on the bottom line." — Katy "Every offer gets a net sheet. That's how we avoid emotional chaos." — Alissa "A buyer cost sheet shows them what's real — not just what they 'hope' it costs." — Katy "Don't avoid money conversations. That's where your value really shines." — Alissa Products, People & Previous Episodes Mentioned: Episode 232: Buyer Brokerage: How To Episode 295: Why Buyer Agents Struggle to Get Paid Agent Systems 101 Email Templates 101 Want to toast someone on the show? Send us a voice or video message with your name, who you're toasting, and why! Email it to team@hustlehumblypodcast.com. Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com   Music: Straight A's by Connor Price The Good Life by Summer Kennedy  

Haunted house season is here, and we're back with more of your haunted house real estate stories! This annual episode is equal parts creepy, hilarious, and deeply memorable — and we're sharing everything from friendly ghosts to record players spinning in power-less foreclosures. Real estate is wild on a normal day, but when things start slamming, whispering, and levitating? That's next-level spooky. These stories come straight from our listeners and fellow Realtors, and we've got it all: haunted listing appointments, ghost dogs, creepy dolls, unexplained cold spots, and even a spirit who just wanted his research delivered back to the university. While none of these haunted happenings are exactly by the book, they're certainly unforgettable. If you've ever had a weird gut feeling on a showing, this episode will make you feel seen... and maybe a little haunted. Here's what you'll hear in this episode: A closet door that kept opening… and a ghost whispering “get out” A record player spinning in a power-less house Ghostly buyers who vanished mid-showing A photographer who saw someone move — in an empty home The professor who researched ghosts and maybe became one Cold spots, angry basement doors, and haunted flip houses A house no one saw — and buyers who didn't last two months Key Quotes & Takeaways “I was like, get out… and the ghost said, get out.”  “I felt a cold, angry presence — then the door slammed in my face.”  “If you're going to stay, that's fine. Just stop turning the boiler on.”  “The professor just wanted his research archived. Once we did, the heat finally stayed off.”  “That was the only way she could've sold it… someone had to buy it sight unseen.” Leave us a review at http://ratethispodcast.com/hustlehumbly Get your FREE Database Template: http://hustlehumblypodcast.com/starthere Email Templates 101: http://emailtemplates101.com Agent Systems 101: http://agentsystems101.com All Resources: http://hustlehumblypodcast.com Submit your topic ideas and toasts to Team@HustleHumblyPodcast.com Music: Straight A's by Connor Price → https://connorprice.shop/ The Good Life by Summer Kennedy → https://soundcloud.com/summerkennedy/the-good-life Be The One by Matrika → https://uppbeat.io/t/matrika/be-the-one   Rate & Review the Show: Love what you hear? Leave us a review at https://ratethispodcast.com/hustlehumbly  

Ever found yourself halfway through a showing thinking, “This buyer has no intention of buying anything”? You, my friend, have met the infamous looky loo. They're curious, they're charming, and they are a black hole of time, gas money, and sanity, unless you have boundaries. In this episode, we're going deep into how to manage the buyers who just want to look; the ones who text at 9pm with Zillow links, or who take seven years to finally make a purchase. We're sharing real stories (some wild ones), actionable strategies, and a whole lot of permission to run your business like a business. If you've ever thought, “I don't want to lose the deal,” but also “I might lose my mind,” this one's for you.   Here's what we cover in this episode: What makes someone a looky loo and how to spot them early How to set clear boundaries and expectations without guilt The difference between being helpful and being used When to quiet quit on a buyer (and how to do it professionally) Scripts to help you say what needs to be said, kindly but firmly How to qualify casual buyers without scaring them off How buyer behavior impacts your time, business, and mental load   Products, People & Previous Episodes Mentioned:

Ever feel like product, sales, or engineering just doesn't get you, or worse, ignores your most urgent requests? Here's the uncomfortable truth—being amazing with customers isn't enough to get you promoted (or even layoff-proof) in Customer Success anymore.In this episode, I share a powerful, never-talked-about strategy that unlocks rapid career growth for CSMs by making you the secret weapon every department wants on their team. We'll unpack the missing piece of cross-functional collaboration, share the three-step process top CSMs use to become indispensable, and get super tactical about how to make product, sales, and engineering actually want to work with you.By the end, you'll know exactly how to shift from being seen as a “problem-dumper” to a strategic, value-driving partner—transforming how your company sees you and unlocking real career momentum. Want to be the CSM your whole company can't afford to lose? Hit play now and let's dive in.

When Stacie Rihl hosted her first first-time homebuyer class, only 10 people showed up  and she had 15 pizzas. Fast forward a few years, and she now runs a national referral business built entirely around teaching buyers how the process works. After gaining experience in both the real estate and mortgage industries, Stacie Rihl recognized a major gap in education and resources for first-time homebuyers. She went on to become an online educator for new buyers, offering free virtual classes that have helped over 20,000 people learn the home-buying process. In this episode, we chat with Stacie about how she went from in-person flops to 50+ monthly referrals all while wearing yoga pants and working from her laptop. She shares how her journey through real estate sales and mortgages gave her a unique perspective, why consistency mattered more than perfection, and how a simple Zoom class changed her entire career.

Raise your hand if you've ever been personally victimized by an email template...Here's the thing about email templates: they look like a shortcut, but most of the time they just slow you down. You spend an hour (or two) editing it to sound like you, only to end up with an email that falls flat and doesn't get the clicks or replies you want.If that's been your experience, just know you aren't the only one. I had the same struggles when I used to rely on email templates to stay consistent with my email marketing.In this episode, I'm giving you all the tea on why email templates can actually hurt your email marketing, the real cost of trying to force your voice into someone else's words, and how to make writing your own emails way simpler.In this episode, you will learn:Why email templates aren't ideal for moms in businessWhy your audience isn't connecting when you use email templates and swipe copyHow to use the content you're already creating to make email writing simpleThe shift that makes your emails feel natural, engaging, and worth hitting sendResources Mentioned in Today's Episode:Book your Email Reset before all of the beta spots are gone (beta pricing is $147)!Ways I Can Serve You:Join the Marketing Without Socials Email Community​The Social Media Detox ClubDownload the FREE Make Your Business Social Media Optional Private PodcastRecommended Podcast + Business Tools:Podcast Hosting: Captivate (7-Day Free Trial) Recommended Keyword Research Platform: Keysearch.coEmail Marketing: Kit (14-Day Free Trial)CRM: Dubsado (Save 20% on your first month or year)Website Builder: Showit (30-Day Free Trial)Host your community and sell your digital products: PodiaSome of the above links are affiliate links, meaning I may earn a small commission at no additional cost to you.Connect with Andria:Threads: @mamaturnedmompreneurInstagram: @mamaturnedmompreneurEmail: hello@mamaturnedmompreneur.comWebsite: www.mamaturnedmompreneur.com

What if I told you the #1 thing sabotaging your Customer Success interviews isn't your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping for interviews sends you spinning into self-doubt and second-guessing every possible question, this episode is the one you can't afford to skip.I'm sitting down with Zach, our all-star CS coach and talent acquisition pro, to dissect exactly why overpreparing leaves you sounding disorganized and less confident (and how hiring managers pick up on it instantly). We'll crack open the mindset shift you need to stop prepping from a place of fear, and break down Zach's proven framework that will help you show up organized, authentic, and ready to win. You'll hear the worst mistakes job seekers make when spiraling, super actionable ways to find your “superpower,” and how to leave interviews feeling empowered, not deflated.If you're tired of your interviews not reflecting the awesome CSM you actually are, you'll walk away from this episode knowing exactly how to prep with clarity, show up with confidence, and finally get out of your own way.

Think Customer Success networking is just about DMing recruiters or chatting up random CSMs on LinkedIn? That's the biggest myth killing your job search right now. Today, I'm sharing the real reason you're not landing interviews—and it's not what you think.In this episode, I break down exactly why generic networking is a waste of your energy, and reveal a smarter, data-backed approach that gets you noticed by the people who actually make hiring decisions. You'll get the inside scoop on who to target, when to reach out, and precisely what to say so your message cuts through the noise. I'll even share proven, real-world message examples that opened doors for my clients and show you how to do the same, starting this week.By the end of this episode, you'll trade that networking overwhelm for confidence and clarity, knowing how to land interviews faster than ever before.

What if the only thing between you and your next Customer Success role is a smarter job search strategy? In this episode, I sit down with Howard, who went from layoff (with a baby on the way!) to landing his dream job at Zoom in just eight weeks, and in the toughest market we've ever seen. He's sharing the raw truth about what actually works, how to get recruiters to notice you, the difference strategic coaching makes, and the resume and interview secrets that put you at the top of the pile—even with hundreds of competitors.You'll leave this episode with a playbook to fast-track your interviews, stand out in a crowded field, and confidently negotiate your next offer. Ready for the strategy other job seekers don't know? Press play and find out exactly how Howard did it and how you can too.

Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even knowing it.In this episode, I'm pulling back the curtain on the real way interviewers score your answers and why vague talk tracks are quietly wrecking your chances. We'll dive into the truth about the interview scorecard system, run through real-life answer transformations (from bland to “Hire them now!”), and I'll reveal the tiny shifts that separate “meh” candidates from absolute standouts in today's hyper-competitive Customer Success market.You'll walk away knowing exactly how to turn your stories into high-scoring, offer-earning answers so you finally stand out, leave no doubt, and get the job you deserve. Curious what your go-to interview stories are really scoring in the eyes of a hiring manager?Hit play now because the details you're missing might be the only thing standing between you and your dream role.

What if your KPIs are hiding your true impact and that's why you're not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you're not alone. That's why in this episode, I reveal the three high-impact metrics I personally used to score raise after raise (including how I built a 200k IC role from scratch), the “invisible work” you should start logging today, and how to create your own bulletproof folder of receipts for interviews, promotions, and layoff protection. Hear the small, simple experiments that can lead to company-wide change and find out how to capture the magic that really sets you apart.You'll learn how to turn invisible effort into undeniable evidence, make your value pop in every review, and protect yourself from layoffs or missed opportunities. Want to know the "receipts" no one else is collecting but every leader cares about? Press play now and get the edge you deserve.

Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn't your experience, your resume, or even your skills…but just three tiny tweaks to your interview game?In this episode, I break down the exact changes my client made to go from getting ghosted after interviews to locking in two final rounds and a six-figure Customer Success offer (with a 35% raise!) in just a few weeks. You'll hear the interview mistakes almost everyone makes, why your stories might be falling flat, and the secret to selling your value without feeling like you're bragging. Plus, I'll reveal my favorite strategy for steering interviews so you finally stand out from the crowd.If you're frustrated by interview feedback that never seems to turn into offers, you're about to get massive clarity and a road map to confident, compelling interviews that actually seal the deal. Hit play now to learn exactly what you need to shift and finally break out of the endless interview loop for good.

You're standing in an open house, sweating in a blazer, and someone asks how many HVAC units are in the home. Cue the internal panic. In this episode, we're diving into one of the most relatable questions we've ever received: How much do I actually need to know about houses to be a good Realtor? Spoiler alert: more than “I'll find out for you” on repeat, but less than a licensed contractor. Whether you're brand new or years in, this episode will help you figure out where the gaps are in your knowledge, how to fill them, and what your clients really expect from you. We share our own early embarrassments (looking at you, open house meltdown), what we've learned along the way, and how we approach showing prep, including how much we know before we ever step foot in the door. We'll talk about: What to say when you don't know the answer The key home systems and materials every Realtor should understand How we research and prep for showings and inspections The most efficient ways to learn about houses on the job What we do and don't memorize before a showing Why attending inspections is better than reading reports This episode is full of practical advice, permission to not know everything, and a little pep talk to go learn your product. Because you can't sell what you don't understand. Take one hour this week and walk through a vacant home or attend an inspection. Ask questions. Learn what you don't know. It'll pay off in client confidence and better service. Key Quotes/Takeaways “You can't sell what you don't understand.” —Katy “It's not about knowing everything. It's about knowing where to find the answer.” —Alissa “If you keep saying ‘I'll find out,' eventually clients will wonder what exactly you do know.” —Katy “You're not the inspector, but you are supposed to be an informed professional.” —Alissa “Knowing your product builds confidence. And confidence builds trust.” —Katy   Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com   Music: Straight A's by Conner Price The Good Life by Summer Kennedy  

Ever nailed your elevator pitch only to get ghosted after the first interview? Here's the hard truth, “Tell me about yourself” isn't a trick question, but it's tripping up even the most seasoned Customer Success pros. In today's episode, I'm exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression and keeping your dream CS role just out of reach. You'll learn why memorizing your pitch could be your downfall, how to avoid oversharing your life story, and the secret to using job description keywords to get recruiters rooting for you. I'll break down the mistakes that could be costing you callbacks and walk you through a real client's before-and-after pitch so you know exactly what “good” sounds like in less than 20 minutes.You'll leave with a sharper, more strategic elevator pitch that gets noticed (and gets you to the next round), with none of the fluff or rambling. Ready to finally turn that first impression into a second interview? Hit play now to fix your pitch before your next big opportunity slips by.

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Sick of pouring your heart into job applications only to get ghosted, again and again? Here's the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch the generic and learn to message like a pro. Most people are doing it all wrong and sabotaging their shot at the job before they even get a reply.Today, I'm tearing the lid off my private vault of cold outreach secrets. I'm revealing the 5 real-life messaging strategies that got my clients interviews at top companies, across multiple industries. You'll hear exactly what these killer cold DMs had in common, why hiring managers can't resist answering, and the subtle details that set your message apart from the noise. Plus, for the first time ever, I'm giving you access to my plug-and-play cold outreach templates that make customizing your next message almost too easy.If you're ready to stop feeling invisible, stand out in any hiring manager's inbox, and finally break the interview drought, this episode is your shortcut. You'll walk away with a strategy you've never tried and the confidence to hit send.

Tired of getting brand offers that don't pay? Let's change that! In this episode, I'm breaking down exactly how to respond to brand emails—especially when they're offering “exposure” or product instead of cash. These situations come up all the time, and knowing how to reply with clarity and confidence is key to turning freebies into paid gigs.

Wanna know the worst email or DM a wedding vendor receives? It simply says: “how much?” Reaching out to wedding vendors can feel a bit like the early stages of dating, right? Those initial messages are kind of like you're feeling your way to see if you two click, and as awkward as it might seem with your wedding vendor team, you want to make a great first impression.You really do, because it can mean the difference between booking someone that will go out of their way to understand you and your needs and someone who ignores you and doesn't even respond. The truth is that a random and scattered approach to researching your wedding vendors can make it unnecessarily hard to find people who have the skills and experience you need, and those people who truly get your vision.So this week I'm sharing a system to attract the right vendors who understand and can fulfil your wedding dreams. We'll cover why having a strategic approach to vendor communication is pretty much essential, and how providing details from the start can get them excited about your wedding plans RESOURCESFREE wedding vendor email templates: www.unbridely.com/perksSend Unbridely a 90-second audio message on Speakpipe: https://www.speakpipe.com/unbridelypodcast*The Unbridely Podcast is sponsored by its listeners. When you purchase products or services through links on our website or via the podcast, we may earn an affiliate commission.*------This episode of the Unbridely Modern Wedding Planning Podcast is brought to you by WedSites.com, Unbridely's recommended wedding website builder, guest management platform & wedding planning tool all in one.Visit WedSites.com to get started on your FREE wedding website and use code UNBRIDELYPOD to get 10% off any of their paid plans.-----Unbridely acknowledges the Traditional Owners of the Land we record this podcast on, the Kaurna People. We pay our respects to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander cultures.Support the showFollow us on Instagram: https://www.instagram.com/unbridely/or TikTok: https://www.tiktok.com/@unbridelyEmail the Unbridely Podcast:hello@unbridely.com

Are you using “liability” as an excuse to avoid helping your clients? In this episode, we're tackling a tricky topic: the fine line between being helpful and being liable. It's a line many Realtors struggle to navigate, but don't worry—we're here to break it all down for you.   Here's what we're chatting about: Attending inspections: Why skipping them might be riskier than showing up. What's actually your job: Spoiler alert—you are supposed to give advice. Documentation saves the day: The importance of email recaps and written communication. Liability myths vs. reality: We bust common misconceptions about what can actually get you sued. Learning from the horror stories: We share real-life liability situations and how to avoid them.   You'll also hear us reflect on the power of having systems in place, the importance of treating every client consistently, and why it's critical to educate your clients (even when it's an uncomfortable conversation). If you've ever felt nervous about overstepping—or not stepping up—this episode is a must-listen.   Key Quotes/Takeaways “Giving advice isn't a liability—it's literally your job as a Realtor.” – Katy “Skipping the inspection is a bigger liability than attending. Your clients need you there.” – Alissa “The more you document, the less you'll have to worry if something goes wrong.” – Katy “Agents who avoid giving advice are just avoiding doing their job.” – Alissa “Your job is to guide and protect your clients—not let them ‘run amok.'” – Katy   Products, People & Previous Episodes Mentioned Hustle Humbly Freebie: Due Diligence Checklist (hustlehumblypodcast.com/makesure) Email Templates 101: For communicating clearly with clients and documenting conversations. Errors and Omissions Insurance: To protect Realtors from professional liability claims.   Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com  

Rachel Kapp, M.Ed., BCET, and Stephanie Pitts, M.Ed., BCET dig into why learners should have email templates ready to go to communicate with their teachers. They also share 9 ideas for email templates that the learners at Kapp Educational Therapy Group and My Ed Therapist have used. Support us on Patreon: https://www.patreon.com/learnsmarterpodcast   How to connect with us: Join our e-mail list Rachel's Kapp Educational Therapy Group website Steph's My Ed Therapist website  @learnsmarterpodcast, @kappedtherapy, @myedtherapist   Other episodes mentioned:    Ep 182: The Principles of a Portal Audit (Educational Therapy Series) Ep 276: Reair: Online Portal Pitfalls (Executive Functioning Series)

Happy Holidays! We're keeping it light and festive with a special replay of one of our favorite past episodes: Our Favorite Things(episode 72)! We're sharing everything from holiday traditions to snacks, gift-giving tips, and even our favorite tools for keeping life (and work) simple. Whether you're wrapping presents or just need a breather during the busy season, this episode is perfect for bringing some cheer to your day. In this episode, we chat about: Christmas traditions we love (and some we've let go). Go-to holiday foods (and why marshmallows belong on sweet potato casserole). How we organize holiday decor for stress-free decorating. Thoughtful gift ideas (including a 2-tier Lazy Susan and homemade cookies). Why simple joys, like clean countertops and naps, are our ultimate favorites.

If you're getting ready to sell a home, this episode is for you! Today we're going all in on staging tips for sellers—from what to clean to what to add (and what to hide!). Join us as we break down the most effective ways to prepare your home for the market, help buyers imagine themselves living there, and ultimately, get the best possible sale. Whether it's clearing clutter, freshening up with neutral colors, or staging each room with intention, these strategies can mean the difference between “For Sale” and “Sold!”   Some of the tips we cover: The checklist of “must-dos” for any seller to make a great first impression Why your online listing photos matter and how to prep for them Levels of staging: occupied vs. vacant homes and what to consider for each Budgeting for staging and the impact of making simple updates How to manage smells, lighting, and even music during showings Specific tricks to make kitchens, bathrooms, and closets feel open and fresh Outdoor must-haves: making sure the landscaping enhances the home, not detracts When to invest in upgrades like carpet replacement or fresh paint   Don't let your home go on the market without this advice! It's all about setting the right mood and creating a space that invites buyers to see their future home. Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com

It's time to get spooky with another group of listener-shared haunted house stories! DISCLAIMER: If you are triggered by death, crime, paranormal activity and general creepy stuff, then this is not the episode for you. We meant no disrespect to the deceased referenced in the show. With that being said we tell some seriously wild listener submitted stories and we have quite a few laughs. We had a hard time getting through some of these due to general icks and a few cases of the uncontrollable giggles. We learned a lot about our listeners including they are incredibly brave, sometimes to a fault, and are excellent writers. In honor of their writing prowess and the O.G. scary story teller, Edgar Allen Poe, we are bringing back our favorite game: “name that short story”. If Halloween week brings out your love for all things spooky then this episode is for you!   Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com

Not sure if you are going to renew your license for next year? Are you stuck in a real estate rut?  You're not alone!  In this episode, we're tackling the tough decision of whether to renew your license when faced with financial struggles and a slow market.  We'll share stories from agents in the trenches, explore practical strategies for boosting your income, and offer mindset reminders to help you navigate this challenging season.  Plus, we'll dive into the importance of confidence and adaptability in your real estate career.  We are even giving you a 6 question test to determine if it really is time to walk away. So, tune in and let's figure out your next steps together! Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com.  

If your listings are gathering dust, it's time to talk about what to do when listings sit! Crickets chirping instead of offers rolling in? Don't stress! In this episode, we're tackling the tough topic of stagnant listings. We'll share strategies for re-energizing your marketing efforts, navigating a slow market, and keeping your sellers motivated. We are sharing our list of questions to ask yourself as the agent plus an important seller question, “what's your budget to sell?”. From staging and photography to social media and open houses, we've got the tips to turn those crickets into a chorus of offers.  So, tune in and let's conquer those listing woes together! Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com.  

Our listeners sent in their real life HOA stories and we can't wait to share them with you. Let's dive deeper into the world of Homeowners Associations in this episode. Join us as we read real stories from the trenches. These stories explore the ups and downs of living in an HOA community. From preserving property values to navigating neighborhood drama, discover why some people love HOAs while others can't wait to escape them. Whether you love or hate HOAs, this episode will give you a fresh perspective and plenty of laughs along the way. Weeds, wildflowers, RVs in driveways, speeding teens and insurance nightmares… Tune in for all of this and more!   Leave us a review at ratethispodcast.com/hustlehumbly Get your FREE Database Template  Email Templates 101: emailtemplates101.com Build Your Own Business 101: hustlehumblypodcast.com/byob Agent Systems 101: agentsystems101.com All Resources: hustlehumblypodcast.com Submit your topic ideas and toasts to team@hustlehumblypodcast.com.