Podcasts about Product management

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Product management

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Best podcasts about Product management

Show all podcasts related to product management

Latest podcast episodes about Product management

Product Thinking
Dear Melissa - Answering Questions About Product Management Outside of SaaS

Product Thinking

Play Episode Listen Later May 18, 2022 19:28


In this Dear Melissa segment, Melissa answers subscribers' questions about product management in software vs hardware, SaaS vs e-commerce, and within the governmental sector. She covers the differences in product strategy, things all of these product jobs will have in common, how to figure out which tools apply to your industry and product type, and how to measure impact over time for products where results could take years to come by.  Q: Do you see a difference in the strategic and tactical delivery of customer value between a digital product and a physical product created through discrete manufacturing processes? Are there any major pitfalls that I should be aware of as I work with the product roadmap and product lifecycle management of a non-SaaS product? [2:01] Q: What are some key differences in SaaS product management teams versus product management teams inside of retailers? What advice would you give for someone in the new role who is also becoming a VP or an executive for the first time? [9:02] Q: How do you find good metrics when the effects of an improved road maintenance program might not show or pay off until years or decades later? How do we handle these kinds of outcomes when trying to measure the impact of our products? [12:12] Resources Melissa Perri on LinkedIn | Twitter MelissaPerri.com

Becker’s Healthcare Podcast
Why Cybersecurity is More Important than Ever

Becker’s Healthcare Podcast

Play Episode Listen Later May 16, 2022 19:49


In this episode, we are joined by Mike Frane, Vice President of Product Management, at Windstream Enterprise to discuss why Cybersecurity is more important than ever. Tune in to learn more about where healthcare organizations are lacking in their ability to protect themselves and SASE, a unified cloud-based security & network solution.This episode is sponsored by Windstream Enterprise.

The Everyday Innovator Podcast for Product Managers
Special: Interviewed by Tom Leung, FiresidePM, about challenges in product management and more

The Everyday Innovator Podcast for Product Managers

Play Episode Listen Later May 16, 2022 52:04


How product managers and leaders break through challenges Tom Leung is the Director of Product Management at Google Health and was previously at YouTube. He also hosts the Fireside Product Management podcast. This is a special episode of the Product Mastery Now podcast as Tom is interviewing me. He invited me as a guest on […]

One on One Interviews
Jeff Wartgow of Oracle - Not designing experiences for Gen Z makes you a niche player

One on One Interviews

Play Episode Listen Later May 16, 2022 44:59


Earlier this year I partnered with Oracle on a survey of over two thousand US-based consumers to learn more about who they trust between social media influencers and brands in learning about products and services, understanding out how to get the most out of them once the purchase has been made, and how they'd like to handle things when they needed help with a product or service. And while there were a number of interesting findings that were surfaced from the survey, one of the overarching findings was that close to forty percent of those surveyed trusted influencers over brands. But a deeper look into those numbers found that Millennials and Gen Zers surveyed were approximately 2.4X more likely to say they trust influencers than Baby Boomers were. To dig in and discuss some of the numbers and what they might mean going forward, I recently had a LinkedIn Live conversation with Jeff Wartgow, Vice President of Product Management for Oracle. Below is an edited transcript of a portion of our conversation. Click on the embedded SoundCloud player to hear the full conversation.

Clear Admit MBA Admissions Podcast
Wire Taps 233—Asset management sales to top MBA? Lawyer to consultant, from New Zealand. Military pilot seeking product management role.

Clear Admit MBA Admissions Podcast

Play Episode Listen Later May 16, 2022 39:08


Alex and Graham kick off this week's episode with some discussion around the waitlist movements they've observed over the last week on MBA LiveWire. It is becoming clear that MBA programs are going to their waitlists in good numbers, with likely more to come. Graham highlighted the most recently published Real Humans alumni pieces, including a Columbia graduate who has landed at Microsoft, and a Northwestern Kellogg grad who is now in a role with Amazon. Graham also discussed a new initiative we have launched, where we are seeking reviews regarding your experience with Clear Admit. We ask you to add yours, here: https://bit.ly/clearadmitreviews. Graham also highlighted the ongoing Application Overview workshop series he is hosting. As a reminder, this upcoming week includes Columbia, Dartmouth / Tuck, Chicago / Booth, and Virginia / Darden. Signups are here: https://tinyurl.com/clearadmitevents! For the WireTaps portion of the show, Alex selected three ApplyWire entries: First up, Graham introduces a candidate who is working in asset management sales (decent emphasis on business development). She has a masters in finance, after completing an unrelated undergraduate degree at a top UK university, and she worked throughout her studies. The strong ECs also help bolster this candidate. Assuming a decent result on the GMAT, Alex and Graham feel confident she can target top programs. This week's second candidate works in Australia, and is from New Zealand. She has transitioned from the legal profession to consulting, with a longer term target of Fintech. Her super GMAT will be an asset as she makes the case for b-school despite a legal background. Our final candidate is a military pilot, who has a strong technical undergraduate degree and is seeking a product management role post-MBA. He is considering dual degrees, as well as a straight up MBA. With a super GRE of 322, and a strong GPA, much like our first two candidates, there is a lot to like....but does he need the dual degree or will an MBA suffice? This episode was recorded in Paris, France and Cornwall, England. It was produced and engineered by Dennis Crowley from his top secret studios in West Philadelphia. Thanks for listening!

GrowthCap Insights
Powering Small Businesses: Fundbox CEO Prashant Fuloria

GrowthCap Insights

Play Episode Listen Later May 15, 2022 25:27


In this episode, we speak with Prashant Fuloria, CEO of Fundbox, a financial platform for small businesses.  The company has connected with nearly 300,000 businesses, unlocked over $2 billion in working capital, and invested over $100 million into its AI platform, gaining deep insights into the small business ecosystem. Fundbox is backed by Khosla Ventures, General Catalyst, Healthcare of Ontario Pension Plan, MUFG Innovation Partners, BNY Mellon, Allianz, and others. Prior to joining Fundbox as COO in 2016, Prashant served as SVP, Advertising at Yahoo! and Chief Product Officer at Flurry.  He was also the Senior Director of Product Management at Facebook and a Product Management Director at Google. We hope you enjoy the show.

HouseSmarts Radio with Lou Manfredini
TimberTech Decking & Fox Home Center

HouseSmarts Radio with Lou Manfredini

Play Episode Listen Later May 15, 2022


On this Outdoor Oasis special, Lou is joined by the Director of Product Management at TimberTech and the Decking Specialist at Fox Home Center. The three discuss the companies and what they each manufacture. What is the pricing and maintenance that comes depending on the wood choice with a new deck? For more information, visit […]

UI Breakfast: UI/UX Design and Product Strategy
Episode 239: Product Management for UX with Christian Crumlish

UI Breakfast: UI/UX Design and Product Strategy

Play Episode Listen Later May 13, 2022 40:10


Can designers succeed in managing products? Is it a natural path forward? Our guest today is Christian Crumlish, product consultant and the author of Product Management for UX People. You'll learn how product managers benefit from UX knowledge, how and when startups should focus on their PM efforts, tips for learning product management as a designer, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesProduct Management for UX People — Christian's new bookEllen Chisa — Christian's role modelVirality metricRich Mironov — another of Christian's mentorsFollow Christian on TwitterFollow Christian on LinkedInUse promocode UIBREAKFAST0222 for a discount on Christian's bookToday's SponsorThis episode is brought to you by InVision. The future of work is not about getting things done in one specific way. The future of work is collaborative, where everyone's strengths can fuel the entire team. That's where InVision comes in. InVision brings teams and tools together in one real-time collaborative workspace. From kickoffs to handoffs, InVision makes work more inclusive, creative and impactful. Try it for free at invisionapp.com/go/uibreakfast.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.

Total Car Score
S3E31: 2023 Mercedes-Benz C Class Breaking news: The Sedan is not dead

Total Car Score

Play Episode Listen Later May 13, 2022 19:45


In this episode we demonstrate that sedans are not dead, with the 2022 Mercedes-Benz. We talk to  Bernie Glaser, Head of Product Management for MBUSA, about all the technologies included in the new generation of this classic German model. 

Commerce Code
Episode 113: Is the Economy Waking Up With a Post-Covid Credit Hangover?

Commerce Code

Play Episode Listen Later May 13, 2022 16:01


This week on Commerce Code we speak with Dr. Emre Sahingur, SVP of Predictive Analytics, Research and Product Management at VantageScore, and dive deeper into the post-pandemic consumer credit analysis.

SheLeads with Carly
74: Olivia Grace | Senior Director of Product, Slack

SheLeads with Carly

Play Episode Listen Later May 12, 2022 38:38


Olivia is the Senior Director of Product Management at Slack. Prior to Slack, she was a Head of Product for Realtime Innovation at Instagram, Lead Product Manager at Twitch, and a Product Manager at gaming companies in Blizzard Entertainment and ZAM Network. However, Olivia didn't have the conventional path into Product. She had a whole career beforehand as a professional musician, a director of asset management, to even a key player in real estate.Enjoy!

The Product Podcast
Breaking Into Product and Tech by Microsoft Product Leader

The Product Podcast

Play Episode Listen Later May 12, 2022 66:37


Starting a new career can be quite an exciting time in one's life. It's important to have all the information and tools to really succeed and reach your dreams. Today Ali Vira, Product Leader at Microsoft, is here to share some advice, tips, and tricks on how to enter and thrive in the exciting industries of product and tech. Get the FREE Product Book and check out our curated list of free Product Management resources hereThis episode is brought to you by Amplitude.Amplitude is the pioneer in digital optimization software, helping product leaders answer the strategic question: "How do our digital products drive our business?" More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude. The Amplitude Digital Optimization System makes critical data accessible and actionable so teams can unlock insights, build winning products faster, and turn products into revenue. Amplitude is the best-in-class product analytics solution, ranked #1 in G2's 2022 Winter Report.Get started today at amplitude.com

IoT For All Podcast
The Evolution of RFID and Its Impact on IoT | Impinj's Matt Branda

IoT For All Podcast

Play Episode Listen Later May 12, 2022 22:16


Matt Branda discusses the next evolution in RFID, RAIN RFID, and talks about why right now is the right time for it. He also discusses how COVID has impacted adoption and other challenges he's seen in the industry. Ryan and Matt wrap up the podcast with a discussion regarding the education side of IoT and the challenges it imposes.Matt Branda is Vice President of Product Management for Impinj. He leads a team focused on delivering world-class RAIN RFID connectivity products that provide industry-leading performance and reliability. Before Impinj, Matt worked for Qualcomm as Director of Marketing, 5G, and Cypress Semiconductor. He also holds a Bachelor of Science in Electronics and Communications Engineering from Rensselaer Polytechnic Institute.

Tech for Non-Techies
Feature creep – why apps get too complicated

Tech for Non-Techies

Play Episode Listen Later May 11, 2022 13:53


When an app has too many features and pop ups, most users get confused and frustrated. This is feature creep: when the product's core functionality becomes hidden in too many options and things to do. Feature creep happens when a team is determined to stay productive, but loses sight of its strategy. Sometimes stopping is better for the product than doing more. Learning notes from this episode: Feature creep is problematic for two main reasons: it confuses users and it costs money. This is because product teams have to be paid to design and code, and you also have to pay cloud costs to store your pointless features. Feature creep happens when there is a pressure to produce, which is contrary to the ability to focus. It can be easier to present new features as productivity to investors and corporate bosses, rather than saying that the product team took time to review results and reflect. To prevent feature creep, go back to the fundamental product development questions you've learnt here: What problem is our product solving? Who are we solving it for? Who is willing to pay to solve this problem? What other solutions do they have to this problem? Keep your eyes on the user, not the product. Feature creep happens when you get obsessed with the product and forget the user. It should be the other way around. Resources mentioned in this episode: Tech for Non-Techies: Introduction to UX design for Non-Techies with Sang Valte (video) Tech for Non-Techies: The hidden cost of cat videos (podcast) UX Collective: Feature creep, what is it and how it affects your customers To attend Tech for Non-Technical Founders on May 14 2022, book your ticket here   ----- If you like learning about how tech products and profits get made, you'll like our newsletter. It's funny too. Sign up here. ----- There are 2 ways to apply this work to your unique challenges: For companies: We create learning and innovation programmes, to help companies make the most out of digital transformation and help them become more entrepreneurial. Happy clients include Techstars x Blackstone Launchpad, Constellation Brands and Oxford University. Get in touch with us about bespoke training & consulting on info@techfornontechies.co For individuals, if you want to: Build tech a venture as a non-technical innovator Succeed in tech as a non-techie Then Tech For Non-Techies membership is for you. We love hearing from our readers and listeners. So if you have questions about the content or working with us, just get in touch on info@techfornontechies.co Say hi to Sophia on Twitter and follow her on LinkedIn. Following us on Facebook and Instagram will make you smarter. 

How To Succeed In Product Management | Jeffrey Shulman, Red Russak & Soumeya Benghanem

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Red Russak and Soumeya Benghanem welcome Jeremiah Nelson (Motorola Solutions) to talk about becoming a good PM in a difficult environment. Product management is a job that requires teamwork, team effort, and collaborative planning to successfully launch and eventually sell a product. It can become a difficult task and extremely challenging but with the people in the team, nothing is impossible.    Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 07:46 When does product management become difficult? 10:46 What is the rubric that customers give you? 11:37 Indicators to help understand the customer's rubric 15:19 Who should not be a PM? 20:12 Every PM owns the decision regardless of how it's made 27:09 You are not your product 29:49 What makes a better PM for API and technical products? 36:07 Get a detailed understanding of how things function 42:02 Goal-setting methods for a new project 46:24 Take care of yourself first 48:54 Being a PM is about the team you create

Control The Room
Episode 96: Org Development From The Inside Out

Control The Room

Play Episode Listen Later May 10, 2022 46:23


“I think that's where the leadership development side of the work that I've been doing really comes in. Because to be a leader within an organization that encourages autonomous teams with missions and encourages cross-functional work and a more decentralized structure, they need to feel comfortable and confident themselves. A lot of organizations I've seen will have that command and control kind of traditional hierarchy, and a lot of that is because that's what the leader has experience in and that's what the leader is most comfortable with. So to have this blend of something that's more, maybe not quite self-managed, not to that level but to a level where we do have teams that can do their homework, they can build a hypothesis, they can do some experimentation, they can share back on that, they can learn from it and they can pivot, it takes a leader who I think is comfortable with that.” -Kate Leto In this episode of Control the Room, I had the pleasure of speaking with Kate Leto about her experience in Product Management, Organizational Development, and Personal Development industries that has taken her around the world.  She shares how self-awareness can help make you a better leader, develop confidence, and battle imposter syndrome.  Later, Kate explains why changing Organizations must first start with changing individuals and teams.  We then discuss different types of leadership skills and how to develop them.   Listen in for more interesting thoughts on how to build higher-performing teams.

How Would You Beat?
How Would You Beat Uber Using Jobs-to-be-Done

How Would You Beat?

Play Episode Listen Later May 10, 2022 32:25


In this episode, we will look at how you could beat Uber. Uber currently has a market cap of about $60 billion. Its peak share was around $60 or so. They famously disrupted the taxi industry. But if you open the app, you can see what else they're getting into such as food delivery, rental cars, mass transit, and package delivery. Their main direct competitor is Lyft. So what has Lyft done to take share and differentiate? They targeted different needs at one point, for example, safety and emotional needs around connecting with drivers. Essentially trying to make a trip a social experience. So did that work? Well, their market cap today is about $12 billion or so. But they're still only worth about 20% of Uber. So how would you compete with Uber?

The Product Podcast
Finding Your Product Mentors by Hinge CPO

The Product Podcast

Play Episode Listen Later May 10, 2022 32:52


We could all use a little help from those around us, specifically someone with a little more experience to help guide us towards success. Today we are happy to welcome Hinge CPO, Michelle Parsons, to share a little bit about her own journey and help you get ready to go out there and find your own perfect product mentor. Get the FREE Product Book and check out our curated list of free Product Management resources hereThis episode is brought to you by Amplitude.Amplitude is the pioneer in digital optimization software, helping product leaders answer the strategic question: "How do our digital products drive our business?" More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude. The Amplitude Digital Optimization System makes critical data accessible and actionable so teams can unlock insights, build winning products faster, and turn products into revenue. Amplitude is the best-in-class product analytics solution, ranked #1 in G2's 2022 Winter Report.Get started today at amplitude.com

Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Ep. 207: Enabling Employees and Technicians Using the Power of Mobile Solutions with Fred Kraus, Ying Qin and Greg Ayres of iOFFICE + SpaceIQ

Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology

Play Episode Listen Later May 10, 2022 20:31


Fred Kraus is Senior Director of Product, Greg Ayres is Director of Product Management and Ying Qin is Manager of Product Management at Archibus by iOFFICE + SpaceIQ where they are passionate about providing comprehensive systems for optimizing the built environment and bringing out the best in people. Mike Petrusky recently hosted a live webinar for partners and customers of Archibus called “Enabling Employees and Technicians Using the Power of Mobile Solutions” where he asked the team of product experts why mobile solutions are such a big part of a company's workplace and facility-based technology strategy in 2022. They explored the evolution of facility, maintenance and asset management over the past few years, the challenges that both employees and technicians face today, and how technology can help mitigate the risks of our changing world. Connect with Fred on LinkedIn: https://www.linkedin.com/in/frederick-kraus-182b7/ Connect with Ying on LinkedIn: https://www.linkedin.com/in/ying-qin-83a8279/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregayres2/ Learn more about Archibus by iOFFICE + SpaceIQ: https://archibus.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your thoughts with Mike via email: podcast@iOFFICECORP.com

Navigating the Customer Experience
166: The Art of Listening and Gathering Product Feedback with Matt Young

Navigating the Customer Experience

Play Episode Listen Later May 10, 2022 28:11


Matt Young is the CEO of UserVoice, the first (and we think best!) product feedback and research tool for software companies around the world. Matt started his professional career as a software developer, right when web browsers were released. He developed innovative solutions on the web well before SaaS and Product Management were the ubiquitous terms that they are today.   Over his career, he has pushed for better ways to build software. And through all the changes in development methodologies, he has put the customer at the centre of everything his teams have built. This is what attracted him to UserVoice - an opportunity to make sure that teams building complex software solutions have direct access to the intended users - to make sure that the problems any company or development team are solving are actually worth solving.   Questions   Could you share a little bit about your journey with our listeners, in your own words? Could you tell us a little bit about UserVoice? To the average listener that's listening to this podcast, a little bit about the company, what does the company do? And what types of businesses do you primarily service? What about tips for improving feature request responses? Could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? Can you also share with us maybe one or two books that have had the biggest impact on you? It could be a book that you read a very long time ago, or even one that you've read recently that has really impacted you in a great way. If you could choose the best customer service or customer experience tip to give to our listeners who are business owners, what would be the most important tip that you would give them to ensure that their business is successful? Could you also share with us what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. Where can they find you online? Do you have a quote or a saying that during times of adversity or challenge you'll tend to revert to this quote, it kind of helps to get you back on track if for whatever reason you got derailed or you got off track.   Highlights   Matt's Journey   Matt shared that he had a pretty ordinary software development career starting off as an individual software developer, and then moving into management. The thing that he had experienced while doing all that was that he would notice that product teams would ask engineering teams, which are big and expensive and complicated to build things and didn't really have a good way to justify the reasoning behind that. He was really interested in hearing why customers thought what they were being asked to build was important, why it was an important problem to solve, why the solution they had in mind was a good one for them. And he just was really passionate about companies being connected to the users that they serve.   So, that's kind of what brought him to UserVoice. He started out as the VP of Engineering at UserVoice but over the years, they've spun out a couple of other products and other companies, so the original founder is now the CEO of a sister company of theirs, it's working on some parallel products, and UserVoice is his to run and build and all the responsibility and fun that comes with that.   What is UserVoice and What Does the Company Do?   Me: Could you tell us a little bit about UserVoice? To the average listener that's listening to this podcast, a little bit about the company, what does the company do? And what types of businesses do you primarily service?   Matt shared that UserVoice is a software as a service product and it's all oriented around making sure that you can gather any feedback that comes your way about your product, and that that feedback is available to the entire organization and can be analyzed and used to make products better. So, you guys have probably seen somewhere in your professional lives, a place where you had the opportunity to tell a team how they could make their product better, and that's evolved over the years and the way that that happens. There are annoying ways to do it, like with pop-up windows and there're really common ways to do it, like with surveys. But whether you've got a system in place or not, like people are providing feedback all the time, they're doing that in the middle of a sales demo, for example, they're saying what they do and don't like about the product, they're showing. They're doing that through support tickets, by asking about a thing they want to try to accomplish that may not be supported yet.   So, UserVoice the product makes it really easy for anyone who's in any position to hear customer feedback, either an employee of the company and support sales or success, or the customers themselves, have the ability to send whatever it is that's worrying them to the company and then gives the product team the ability to aggregate what is usually a pretty big mountain of data into something that helps them relate their product development plans to the goals that the company currently has. So, the short story is they're a software as a service product, but it's a business analysis tool that's built around product feedback.   Me: One of the things I was intrigued in getting your feedback on is, do you think customers should be driving the product roadmap?   Matt stated that that's a question that they get asked quite a bit and the funny thing about that is that a lot of the traditional like stereotypical personality type of a product manager is a very creative type person and he thinks they can feel a little bit threatened by saying, “Hey, your customers should drive your roadmap.”   And they think, “Well, what about me? What about the innovation and creativity that we have to bring to bear?”   He thinks it's a mistake to think of it as a black and white question like, should customers be driving a roadmap? “No.”   Should companies be creating a roadmap without customer input? “No, neither one is quite right.”   They need to use each other to really understand each other and meet to find common ground about the real problems that they're trying to solve. So, he basically views customer feedback as research inputs into a roadmap that's getting created. Not customers, like actually prioritizing things and steering the ship directly but they do have a lot of really valuable information for companies that can help them go to market with much greater success.   Tips for Improving Feature Request Responses   Matt stated that the typical product manager is getting asked to do a lot of things, they're getting asked by their co-workers to change the product to close a deal, for example, customers obviously have a lot of input. One thing that really makes a lot of product managers nervous is the fact that they know that they need to say no to a lot of these things just because of resource constraints, or that what they're being asked for doesn't necessarily fit the vision of the company. But getting comfortable saying no to people, he thinks it's just a matter of being more transparent with them. The customers of software, especially these days are getting more sophisticated and understanding how software is developed, how hard it is to make it perfect and do all the things that you want it to do.   So, he thinks transparency goes a really long way so when you do get feedback about your product, acknowledging the people that you're listening, making sure that they feel valued, and that the time they took to give you that feedback is something that you take seriously and find value in yourself, acknowledging that is important.   But then being very frank with what's the process, what's going to happen next. He doesn't think most customers would expect, “Okay, great, we're going to get to work on this right away.” That's not the way that software gets developed. But if you can explain to people like, “Hey, cool, thanks. I've made a note of this. We're going to talk about it with the team; we're going to keep our ears out for other customers like you who might need a similar kind of thing. And is it okay if we come back to you and have a conversation about this topic later when we decide to dig into it some more and get some more specific feedback from you about how your point of view has changed, about different solutions we're considering and all those things.” So, using customer feedback as an invitation to engage with a customer base, he thinks is a really good way to look at it.   Me: Now, as it relates to product development, a lot of a lot of customers I believe have challenges sometimes trying to identify what's the right type of product that they may need for their business. The customer feedback, it's definitely something you should get ongoing once you actually sold a product, or you've had an idea of what the design is going to look like and how it's going to affect the customer's life. But let's say you're at a developmental stage where you're not sure exactly what the market needs, how do you gather feedback at that point?   Matt stated that the best way to do that is through one on one interviews. And he thinks them being a one on one, he'd say in person, but more often than not, it's something like a Zoom call or a Skype call or something like that, where you're talking to people.   You want to get as high fidelity information as you possibly can from people and that usually requires a conversation, asking people to fill in a form, it's kind of a boring activity. You can't ask follow on questions, etc. And when you're just in that early stage of developing your product, you want to be able to interact with that customer and maybe observe how excited or indifferent they are about what you're building. Are they just eager and jumping out of their seat at the opportunity to use something like what you're describing to them? Or are they more middle of the road.   Most people are very polite, so they're not going to tell you that it's a bad idea or anything like that but they might not be excited about it and that's a pretty good sign that you might not be on to something that's truly differentiated in the market for you. So, they always say like, until you have 100 or so customers, doing interviews in person and not getting software systems in the middle of that connection between you and a customer is really important to do, where once you cross a threshold of a 100 or so customers, you need to have systems that can scale because your time is limited, and you couldn't possibly have conversations with every single one of them.   Me: Agreed. So feedback, your whole solution is built around feedback. And I think feedback is so important. How is it that you handle dealing with some of your clients? For example, here in Jamaica, I found that sometimes when organizations get feedback, whether it's in like in an electronic format, or it is submitted to them in a verbal conversation, sometimes the organizations get defensive and it comes over in their tone and their language.   Matt agreed and stated that if you think about feedback, when was the last time you went out of your way to go tell someone they were doing a great job? “Everything that you are doing, and your product is awesome, and I love it, don't change a thing.” That just doesn't happen. You might occasionally get a compliment about something they do like, but it's always going to come with something that people want to be different.   So, as a company who provides a product to people, get into the mindset that they're not judging you, they're not trying to tell you you've done a bad job, they're trying to express to you what problems they think you might be a partner to them and help solve are and if you view it that way, then it's a whole lot less threatening, you're less likely to get defensive.   It's never going to be all good news, it's mostly like, “Here are deficiencies that I think you have in your product and ways that it could be better.” But don't take it that way, take it to mean like, “Okay, these are opportunities that we have, that are potential improvements that could not only benefit our business, but really benefit these customers and what they're trying to do in their lives.”   They get a lot of people who come to them who are pretty nervous about opening up the door to get feedback about their products, because it does seem like a little bit of a bad news train that's going to come your way. But they always try to coach them that like, “Okay, well, would you feel better just doing this blind, fumbling around, building software hoping that you're right. Or would you rather have actionable real information from people, even if it is a little bit tough to take at times?” And inevitably, when you think about it like, “Yeah, I know need the information, it's just we've been working so hard, and everyone's poured their hearts into it and I don't know if I can take hearing all the ways that people don't like it.” But it's okay, you'll get through it, we're all tough human beings. So it'll serve you well in the long run.   Me: That's really, really good advice. And it's good to know that even though you're an organization that's focused on feedback, you do offer some form of coaching with your clients, to kind of get them in that mindset to change your perspective, because you are correct. If you change your perspective and look at it as an opportunity, which generally speaking, I don't think the customer would come back to give you feedback if they didn't want to continue using your product.   Matt agreed. They wouldn't bother, the fact that they spared some time for you is a really good sign. It shows a degree of passion. As he's thinking about this, he's thinking about the world's most successful companies and you might in your mind, say, “Well, they've got it made, they've got these huge customer bases that are rolling in money.” But if you think about their world, they have even more feedback coming their way that's even more critical coming from all different directions in the world, because they are so popular. So it never ends, you're always going to get advice either unsolicited or solicited about how it could be better. So use it, use it to your advantage, make it a tool, not a threat.   App, Website or Tool that Matt Absolutely Can't Live Without in His Business   When asked about online resource that he cannot live without, Matt shared that the app for him, it's Superhuman, the email client. They, like a lot of companies when the pandemic started shifted to working remotely and so even more than ever, his world is driven by email. So having a very efficient system in place that drives the mountain of email that shows up in his inbox every day, you can pry Superhuman out of his cold dead hands. And one of the things he likes about Superhuman also is that they're very public about the way that they do assess its value and build it. And Rahul Vohra who runs Superhuman, is a really interesting resource to look at from a product management perspective. So on two fronts, it's a great product and the way that they work on it is really interesting.   Books that Have Had the Biggest Impact on Matt   When asked about books that have impacted him, Matt stated that he'll share two because there's just one very old one that he read a long time ago and there's one relatively newer one that he thinks is really important. The older one is an old favourite that he's sure you've all heard of, How to Win Friends & Influence People by Dale Carnegie. And the reason he likes it so much is that he's an introvert. And introverts are not shy, they're not afraid of social interactions or anything like that but it drains energy to have a lot of interactions with people.   And How to Win Friends & Influence People was really to him the beginning of understanding behavioral psychology and learning how to do that on a person to person basis really set the foundation for thinking about how to build software products that speak to the psychological motivations behind what people do and don't do. So to him, it was kind of like the impetus to get started with what turned into a much bigger thing so they study psychology to try to make sure that their products are really good too. And it's a very approachable thing, especially if you listen to the audio book, whoever they got to narrate; it just feels like a warm blanket on a cold day, that guy's voice is great.   The other one he'd recommend, it's along the same lines, there's a book by Yuval Noah Harari called Sapiens: A Brief History of Humankind and it's this very interesting discussion about the evolution of mankind and the various phases that it's gone through, even going back to like cavemen. But looking at the Iron Age, the Stone Age, all the different ages that we've gone through, and even more recent history. It even looks at things like religion through the lens of all the different eras. There was a time in history where multiple Gods was the norm. And the days we live in today, one God is the norm. And by looking at things way zoomed out like this, and humankind, you start to see the patterns of what changes and what stays the same with all of us over time and it's just this fascinating, very unusual perspective on humankind that he thought was really interesting.   Important Customer Experience Tips for Business Owners to Ensure That Their Business is Successful   Me: Now, Matt, could you also share with us and this is a bonus question. It wasn't in the conversation flow, but I feel like you give us an amazing answer. So the question is, if you could choose the best customer service or customer experience tip to give to our listeners who are business owners, what would be the most important tip that you would give them to ensure that their business is successful?   Matt stated that he's going to say something that is a variation of like, make sure people aren't just the numbers to you and to put that into very tactical terms, call people by their name, and view them as an actual human being. If you're answering a support ticket, it's very easy to view things as an email that's coming through without a person behind it, who's having an actual problem, or having a good day or a bad day or frustration or excitement about what you're doing.   But if you can always be visualizing the person behind it, and the fact that they go beyond this relationship that you have with them about your product, and they are a human being that is just like you in terms of their hopes and dreams and fears and the lives that they lead, it's going to make you a much more empathetic provider of services and that goes a really, really long way in the success of businesses.   What Matt is Really Excited About Now!   Matt stated that this is actually something he's really, really excited about. They just switched to a four day workweek, UserVoice did. And he thinks it's common in some areas of Europe, Scandinavia, in particular is kind of leading the way on it. But not a lot of American companies have tried this out and he thinks that's born of a few things and it's conjecture on his part but he thinks it's just lack of trust that a lot of companies have in their workforce, which he thinks is a huge mistake. But they're a relatively small company, and they try to be very experimental in what they do. And in doing so, they started a four day workweek experiment about six weeks ago. And they laid out what their goals were, their goals were concrete, they wanted to make sure that their output was just as good as it is with a five day work week. But they wanted to make sure that people had more time to pursue their lives outside of work.   And it's been an epically good experience across the board, he's sent out a survey every two weeks since they started asking people if they would continue if they had to decide today, and then asking about what some of the pros and cons have been. And people will tell you, like, “My days are busy, but they're very engaging. And I feel like this scarcity of time makes me choose my battles really carefully.”   And then, the one thing as an example, a guy named Tori, who's a product manager on their team, he has date morning with his wife every Friday morning, because the kids are at school, and his wife's favourite thing to do is to go have breakfast at a restaurant. And so, they just do this every Friday, it's like, “My marriage is better, my connection to my wife is better, and I enjoy my job more.” So this is something he thinks more companies should look into. It's been great for them.   Me: I totally agree. Lovely, I love that. I really, really love that, I'm sure your employees must be totally excited that the organization is taking this leap forward. And you're doing it in a country or territory where it's not widely adopted as yet, hopefully, it will be eventually, as you had mentioned.   Matt shared that he has a hard time imagining going back to I five day workweek, it's only been a month and a half after working professionally for 35 years.   Me: I've spoken to so many people that said that they don't know what it would be like to go back into the office. And like here in Jamaica, we were kind of emerging out of the pandemic like a lot of other countries are, but there are a lot of organizations who they just can't see and I think it's because they don't have the systems and tools in place, really but they just can't see their business operating with their team members, majority of them operating from home, and some of them in all honesty, really don't need to be in a physical space, in a building, in a business district area to come and get the job done. I think if they had the right productivity tools to kind of measure and as you said, they were able to clearly identify what their goals are, and are still able to achieve those goals with their team members working from home, it's very doable.   Matt stated that it does take trust on the part of the leadership of the organization, that you've hired the right people and that a lot of companies say this, but he thinks a lot of companies, it's lip service that, “I don't care what you do, as long as you get your work done.” There are other companies that if they find out, “I took an hour long walk at lunch, because I wanted to, they might get judgy about that,” which is why if you're getting good stuff done, it doesn't make any sense. So, he agrees. It's very similar to the remote versus office problem, and he doesn't need to watch someone work to know that they're doing a good job; he wants to see the results of what they do.   Where Can We Find Matt Online   LinkedIn – Matt Young Email – matt@uservoice.com   Quote or Saying that During Times of Adversity Matt Uses   When asked about quote or saying that he tends to revert to, Matt stated that he doesn't have a quote; his mind just doesn't work that way. If people ask him about like people that he follows and all that stuff, he tends not to do that, he tends to just assimilate his worldview into something that is influenced in small and big ways by all the different things he's read or all the different people that he interacts with. But he thinks that the most important thing that he tries to keep in mind, especially these days, it was highlighted by the pandemic happening is that your life is not your job.   To him, the most important thing is the positive impact that you have on the earth in the time that you're here. Most specifically, the people around you. He grew up outside New York City so sometimes his language can be colourful, so he won't say it; don't be a you know, what is, the thing that drives him all the time, other people are just as stressed as you are, they're less privileged than you are, just have a bit of empathy for them.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links How to Win Friends & Influence People by Dale Carnegie Sapiens: A Brief History of Humankind by Yuval Noah Harari   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

The Everyday Innovator Podcast for Product Managers
384: Why listening is the next product management superpower – with Christine Miles

The Everyday Innovator Podcast for Product Managers

Play Episode Listen Later May 9, 2022 35:51


How product managers can achieve transformational listening Today we are talking about listening. How would you rate yourself as a listener? I consider it a superpower for product managers and innovators, because proper listening is a key way to learn what customers need. It is also a behavior of those gaining influence in their organizations. […]

Rustacean Station
Rust Safety with Quentin Ochem and Florian Gilcher

Rustacean Station

Play Episode Listen Later May 8, 2022 50:54


Allen Wyma talks with Quentin Ochem, Lead of Product Management and Business Development at AdaCore and Florian Gilcher, Managing Director at Ferrous Systems. Rust use in safety-critical industries is becoming more and more desired from users. Allen, Quentin, and Florian discuss the recent partnership between AdaCore and Ferrous Systems. Contributing to Rustacean Station Rustacean Station is a community project; get in touch with us if you'd like to suggest an idea for an episode or offer your services as a host or audio editor! Twitter: @rustaceanfm Discord: Rustacean Station Github: @rustacean-station Email: hello@rustacean-station.org Timestamps [@1:46] - What is Ferrocene? [@6:08] - Why does Ferrocene need to exist? [@10:18] - How can Ferrocene help industries that require high-quality security? [@16:14] - Why AdaCore decided to support Rust. [@21:25] - Does Ada use a VM? [@24:06] - What brought Quentin & Florian together to work on Rust? [@30:52] - What are the changes that came along with AdaCore and Ferrous Systems' partnership? [@40:46] - How in demand is AdaCore and Ferrous System with their customers in different industries? [@47:01] - AdaCore and Ferrous System's quality management [@49:35] - Quentin & Florian's parting thoughts. Credits Intro Theme: Aerocity Audio Editing: Plangora Hosting Infrastructure: Jon Gjengset Show Notes: Plangora Hosts: Allen Wyma

Asset Champion Podcast | Physical Asset Performance, Criticality, Reliability and Uptime
Ep. 81: Enabling Employees and Technicians Using the Power of Mobile Solutions with Fred Kraus, Ying Qin and Greg Ayres of iOFFICE + SpaceIQ

Asset Champion Podcast | Physical Asset Performance, Criticality, Reliability and Uptime

Play Episode Listen Later May 6, 2022 20:36


Fred Kraus is Senior Director of Product, Greg Ayres is Director of Product Management and Ying Qin is Manager of Product Management at Archibus by iOFFICE + SpaceIQ where they are passionate about providing comprehensive systems for optimizing the built environment and bringing out the best in people. Mike Petrusky recently hosted a live webinar for partners and customers of Archibus called “Enabling Employees and Technicians Using the Power of Mobile Solutions” where he asked the team of product experts why mobile solutions are such a big part of a company's workplace and facility-based technology strategy in 2022. They explored the evolution of facility, maintenance and asset management over the past few years, the challenges that both employees and technicians face today, and how technology can help mitigate the risks of our changing world. Connect with Fred on LinkedIn: https://www.linkedin.com/in/frederick-kraus-182b7/ Connect with Ying on LinkedIn: https://www.linkedin.com/in/ying-qin-83a8279/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregayres2/ Learn more about Archibus by iOFFICE + SpaceIQ: https://archibus.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Learn more about the iOFFICE + SpaceIQ Asset Division and explore more interviews at: https://www.assetchampion.com/ Share your thoughts with Mike via email: podcast@iOFFICECORP.com  

The Product Podcast
Product Vision & Strategy by fmr Amazon Product Executive

The Product Podcast

Play Episode Listen Later May 5, 2022 29:24


Today we are getting an exclusive look at what it takes to build a compelling strategy that will help you and your team boost your product to new heights. We are joined by former Amazon Product Executive, Bhushan Shinkre, who will be sharing frameworks and techniques that will allow you to pivot your product in the right direction. Get the FREE Product Book and check out our curated list of free Product Management resources hereThis episode is brought to you by Amplitude.Amplitude is the pioneer in digital optimization software, helping product leaders answer the strategic question: "How do our digital products drive our business?" More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude. The Amplitude Digital Optimization System makes critical data accessible and actionable so teams can unlock insights, build winning products faster, and turn products into revenue. Amplitude is the best-in-class product analytics solution, ranked #1 in G2's 2022 Winter Report.Get started today at amplitude.com

The Rideshare Guy Podcast
RSG 206: Uber Makes It Easier To Get Started and Earn - Interview with Uber's VP of Product Management

The Rideshare Guy Podcast

Play Episode Listen Later May 5, 2022 21:15


If you are a new Uber driver and not sure how to take your first ride or delivery, this is the episode for you. Join Harry as he does a "ride along" with Sachin Kansal, Uber's Vice President of Product Management, where they discuss Uber's learning center, how to get started driving for Uber and what it's like driving Uber for beginners.

eCommerce Uncensored - Email Marketing | Facebook Ads | Social Media Marketing
EU260: The State of Email Marketing with Jake Cohen from Klaviyo

eCommerce Uncensored - Email Marketing | Facebook Ads | Social Media Marketing

Play Episode Listen Later May 5, 2022 58:44


   In today's episode, Jake Cohen, director of Product Management for Klaviyo, talks about the state of email marketing. Jake & the guys discuss the evolution of advertising and tracking your insights, building customer relationships, and how to optimize those relationships for better customer experiences. Mentioned resources: https://www.klaviyo.com/blog/taboo-brands-marketing https://showcase.klaviyo.com/sc/ https://www.klaviyo.com/marketing-resources/customer-first-marketing https://www.klaviyo.com/blog/marketing-attribution Don't forget to […] The post EU260: The State of Email Marketing with Jake Cohen from Klaviyo appeared first on eCommerce Uncensored.

The Star Guided Entrepreneur
Secrets to Our Community's Success and How You Can Do It Too

The Star Guided Entrepreneur

Play Episode Listen Later May 4, 2022 27:17


Our CareerClimb community has had phenomenal success, as expressed in:40%+ raises in compensationAccelerated promotionsSenior roles negotiatedVP roles landedIndustry and Function switches,and more.   How did these mid-career women in tech achieve all this in less than 18 months? I reveal the keys to their success in this episode.  A quick preview: It starts with the vision crafted during the Product VP Challenge.  The next Challenge is coming up in mid-May 2022 - register for free at www.productvpchallenge.com.

SaaS Open Mic by ChartMogul
When SaaS Companies Acquire Communities with James Mayes of Mind the Product

SaaS Open Mic by ChartMogul

Play Episode Listen Later May 4, 2022 23:34


In this episode of SaaS Open Mic:The story of Mind the Product, the world's largest community of product managersHow it sold to PendoWhat software companies should consider before acquiring a community De-Risking acquisitionsWhat community leaders should contemplate when considering an exitBuilding audiences versus building communitiesThe next steps for the acquirer and acquired after the sale

How To Succeed In Product Management | Jeffrey Shulman, Red Russak & Soumeya Benghanem

In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Red Russak welcome Marily Nika (Imperial College London) and Matt Hulett (PetMeds) to talk about what it takes to become an AIPM. Do you need a technical background to become one? Do you need to be an engineer? Or do you have to be both an engineer and MBA holder? Our panel today shows us why we need to become ready to switch to a new skill set and learn to take on a different role when we it comes to machine learning and product management.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 04:22 What does AI or ML mean for PMs? 10:41 You don't need a technical background to become an AIPM 13:50 How to become ready to switch to a new skill set 18:16 What are the characteristics that makes you a good AIPM 30:45 Which would you  like to work best with? 33:47 Work on things that you're passionate about 42:26 Do you need an MBA to be a great PM? 45:25 If we are all generalists, how do we bring niche products to life? 49:52 Building confidence to ask thoughtful questions

Outliers with Daniel Scrivner
Investor Spotlight: Gokul Rajaram – The Prolific Angel Investor on Speed, Small Teams, Product Management, and Decision Making

Outliers with Daniel Scrivner

Play Episode Listen Later May 4, 2022 63:18


“The best product leaders coach people across the company, not just in their team, and help develop them into the future leaders of the company.” – Gokul Rajaram Gokul Rajaram (@gokulr) is an angel investor and Product and Business Helper at DoorDash. He started his career as a Technical Lead at Juno, and has since led product development at Google, Facebook, and Square. He is an investor and advisor in many companies, and is an active member of several Boards, including Coinbase, Pinterest, and The Trade Desk. Show notes with links, quotes, and a transcript of the episode: https://www.danielscrivner.com/notes/angel-investor-speed-small-teams-product-management-decision-making-gokul-rajaram-spotlight-show-notes Topics discussed with Gokul Rajaram 00:02:26 – Gokul's background in product management 00:06:58 – Applying a computer science background to product management 00:10:26 – What great product vision looks like 00:16:32 – The product analyst role 00:23:11 – Focusing on controllable inputs 00:26:07 – Experiment design 00:34:54 – Editing vs. managing a product 00:42:50 – SPADE decision making 00:55:18 – Speed in product creation Sign up here for Outlier Debrief, our weekly newsletter that highlights the latest episode, expands on important business and investing concepts, and contains the best of what we read each week. Follow Outlier Academy on Twitter: https://twitter.com/outlieracademy. If you loved this episode, please share a quick review on Apple Podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices

Product Hive
PMs as the GMs of their Product - How Divvy Runs Product Management with Tyler Hogge

Product Hive

Play Episode Listen Later May 4, 2022 45:27


Tyler Hogge—Senior Vice President of Product and Risk at Divvy—discusses Divvy's Product Management Playbook. View this presentation on YouTube: https://www.youtube.com/watch?v=bbYdMC6thZo Follow Tyler Hogge on Twitter: https://twitter.com/thogge Check out producthive.org to see the latest events, join our community on Slack, and much more. Thanks to Joakim Karud for our music: soundcloud.com/joakimkarud/keep-on-going

The Product Podcast
The Power of Women in FinTech by PayPal Sr Director of Product

The Product Podcast

Play Episode Listen Later May 3, 2022 30:14


We love to see powerful women making an impact in the tech industry. Today we are sitting down with Mudita Tiwari, Senior Director of Product at PayPal, to hear more about her incredible journey and the amazing things she is doing in the world of FinTech.Get the FREE Product Book and check out our curated list of free Product Management resources hereThis episode is brought to you by Amplitude.Amplitude is the pioneer in digital optimization software, helping product leaders answer the strategic question: "How do our digital products drive our business?" More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude. The Amplitude Digital Optimization System makes critical data accessible and actionable so teams can unlock insights, build winning products faster, and turn products into revenue. Amplitude is the best-in-class product analytics solution, ranked #1 in G2's 2022 Winter Report.Get started today at amplitude.com

The Tech Chef, Restaurant, Hospitality and Hotel Technology Business Podcast
TCP053: Using Data to Convert Bodies Into Bits with Marcus Wasdin

The Tech Chef, Restaurant, Hospitality and Hotel Technology Business Podcast

Play Episode Listen Later May 3, 2022 35:29


Here we are, another week past and time for another edition of The Tech Chef. For those of you that are regular listeners, thank you for tuning in again and for those of you that are joining us for the very first time, a very big welcome to all of you.  This is your number one resource for all things related to hospitality technology and strategy to make your organization a more profitable and efficient organization. To ensure you don't miss a single episode, make sure you subscribe to our show via your favorite podcast app, software or service. It is a pleasure to have you with us here today. Trust me, you are amongst great company! I will be flying to out Vegas tomorrow for https://foodondemandnews.com/food-on-demand-conference/may2022/ (Food on Demand)… look forward to seeing many of you there. The number of vendors and attendees that this show brings every year continues to impress me. I was at the very first show they had outside of Dallas and even year one, it was a substantial conference. Please come up and say “hi” when I see you there.  I have quite a few people scheduled for interviews for this show so if you would like to be one of them, please ping me on LinkedIn or text me so we can set something up. Today we are privileged to talk to https://www.linkedin.com/in/marcuswasdin/ (Marcus Wasdin).  Marcus Wasdin serves as the General Manager of the https://www.partech.com/products/par-back-office/ (PAR Data Central Business Unit). PAR Data Central, formally Restaurant Magic Software, is the Restaurant Back Office management suite that some of the world's best-known restaurants use to manage operations. In this role, Marcus has responsibility for all aspects of the business unit.  Most recently, Marcus served as the Chief Information Officer of the https://www.nba.com/hawks/ (Atlanta Hawks) and State Farm Arena. At the Hawks, Marcus has responsibility for the technology, analytics and business strategy functions. Marcus led the technology/guest experience components of the $200 million renovation of State Farm Arena implementing $25 million in new technology in an 18-month period. In his tenure, the Hawks improved from 16th to 1st in overall guest experience and from 18th to 1st in in arena technology as compared to other NBA teams based on guest surveys. Prior to joining the Hawks, Marcus served in multiple executive roles for hospitality, software and technology companies where he proved to be a successful and driven business leader. Most recently, Marcus served as Chief Information Officer at https://www.churchs.com/ (Church's Chicken). Marcus' experiences also include time as Vice President of Marketing and Product Management as well as the Vice President of Sales Support for SumTotal Systems, a strategic Human Capital and Business Planning software provider. Marcus also serves as an advisory board member for Hospitality Technology Magazine which is the only media brand dedicated exclusively to covering technology trends and solutions in the lodging and food service industries. Marcus Wasdin graduated with honors from the J. Mack Robinson College of Business at Georgia State University with a Bachelor of Business Administration in Computer Information Systems. How To Contact MeWebsite: https://skipkimpel.com/ (https://SkipKimpel.com) (all archived shows and show notes will be posted here) Website: https://constrata.io/ (https://ConStrata.io) Instagram: https://instagram.com/skipkimpel (https://instagram.com/skipkimpel) Twitter: https://twitter.com/skipkimpel (https://twitter.com/skipkimpel) Facebook:  https://www.facebook.com/skipkimpel1/ (https://www.facebook.com/skipkimpel1/) TikTok: https://www.tiktok.com/@skipkimpel (https://www.tiktok.com/@skipkimpel) LinkedIn: https://www.linkedin.com/in/skipkimpel/...

How Would You Beat?
How Would You Beat Twitter Using Jobs-to-be-Done?

How Would You Beat?

Play Episode Listen Later May 2, 2022 37:32


In this episode, we will look at how you could beat Twitter using Jobs-to-be-Done. Twitter, of course, has been in the news because Elon Musk has entered an agreement to buy the company and possibly transform it into something else. But what we want to ask is, regardless of what happens with Elon Musk, what would you do to beat Twitter? What is Twitter's real function in the world? Why are people hiring Twitter? If you took the perspective that Twitter was actually a competitor, and you wanted to compete with them and create a different service, how would you go about doing it and could Jobs-to-be-Done give you insights in beating Twitter even after Elon Musk buys the platform? Or it could be a way that Twitter itself could improve? 

Between Two COO's with Michael Koenig
GoGuardian COO, Cyrus Mistry, on joining at the same time as $200M in new funding, switching from Google to a startup, how SaaS ops are different than Disney ops, bringing millions of bricked Chromebooks back to life from a cruise ship

Between Two COO's with Michael Koenig

Play Episode Listen Later May 2, 2022 29:50


GoGuardian COO, Cyrus Mistry, spent 14 years at Google as the Director of Product Management for Chromebooks bringing computers to schools, before joining GoGuardian as COO right when they raised $200M in new funding from Tiger Global Management. Cyrus has a wealth of knowledge not only stemming from his four advanced degrees but also from his operating experience at Disney prior to Google. Have a listen to hear about his story and what it's like to move from Google to a startup.Cyrus Mistry on LinkedIn: https://www.linkedin.com/in/cmistryGoGuardian: https://www.goguardian.comEpisode Website: htps://betweentwocoos.com/gogaurdian-coo-cyrus-mistryMichael Koenig on LinkedIn: https://linkedin.com/in/mkoenig514

This is Product Management
298 - Data-Driven Strategy is Product Management

This is Product Management

Play Episode Listen Later May 2, 2022 25:59


Our latest guest, Satnam Singh is the Chief Product Officer of tax and trade at Thomson Reuters. He is a strong believer in “data-driven strategy” for building products, and keeping the end in mind is a thread that runs through most of his success. Get some advice from him, including the actual processes he uses to ensure successful products and happy customers in this episode. TIPM is produced by Feedback Loop, the research platform designed for products and marketing teams. Get access at https://go.feedbackloop.com/start-free-now-tipm to a free trial today. 

GTM: Got Ten Minutes?
Episode #19: Ashima Goyal, Senior Product Manager at Carvana

GTM: Got Ten Minutes?

Play Episode Listen Later Apr 29, 2022 13:33


Ashima is currently working as a Senior Product Manager at Carvana and leads the pre-purchase experience in the direct-to-consumer mobile app on iOS and Android. She has taken multiple products from concept to launch for millions of customers in the B2C space. Ashima started her role as a Technology Consultant at Deloitte and later moved into Product Management after doing her MBA. With most of her product career spent at startups, she is well-versed in scaling products in a fast-paced environment and driving iterative product growth.

The Product Podcast
Product Innovation and Self-Driving Cars by Cruise VP of Product

The Product Podcast

Play Episode Listen Later Apr 28, 2022 22:02


Innovation is crucial for all Product Managers, regardless of what you're building. Today we are going to be taking a deeper look into an industry where innovation is everything, self-driving cars. Join Oliver Cameron, VP of Product at Cruise, as he shares his insights in this cutting-edge field and what it takes to build a truly innovative product.Get the FREE Product Book and check out our curated list of free Product Management resources hereThis episode is brought to you by Amplitude.Amplitude is the pioneer in digital optimization software, helping product leaders answer the strategic question: "How do our digital products drive our business?" More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude. The Amplitude Digital Optimization System makes critical data accessible and actionable so teams can unlock insights, build winning products faster, and turn products into revenue. Amplitude is the best-in-class product analytics solution, ranked #1 in G2's 2022 Winter Report.Get started today at amplitude.com

How Would You Beat?
How Would You Beat Airbnb Using Jobs-to-be-Done

How Would You Beat?

Play Episode Listen Later Apr 28, 2022 36:57


In this episode, we're going to look at how you would beat Airbnb using Jobs-to-be-Done (JTBD). Airbnb has obviously become a major company. In the travel industry, its market cap is about 110 billion just to put that into perspective. Marriott, obviously a leading provider of hotels and hospitality, has a market cap of about 50-60 billion or so. Airbnb is almost twice as big as Marriott. So what explains this? And additionally, what are the threats to Airbnb? If Marriott, another competitor, or new venture were trying to take share from Airbnb and trying to grow larger how would they do it? How could you use Jobs-to-be-Done to beat Airbnb?

a16z
Inside Apple Software Design

a16z

Play Episode Listen Later Apr 28, 2022 97:25


In this wide-ranging conversation from April 2019, a16z's Frank Chen sits down with Ken Kocienda, a longtime software engineer and designer at Apple from 2001 to 2017, who wrote a book about his career there, called Creative Selection.They discuss Ken's unconventional path from freelance photographer to software engineer at Apple, his work on many core products from Safari web browser to iPhone, iPad, and Apple Watch and features like Autocorrect, what it was like to demo new products for Steve Jobs, and more.

Product: All The Responsibility
107: Overcoming Biases Using Adversarial Product Management, with Chris Butler

Product: All The Responsibility

Play Episode Listen Later Apr 27, 2022 46:31


How “Adversarial Product Management” helps us overcome biases Our cognitive – and other – biases can lead to bad decisions and poor product designs. You see the results in products that are hard to use, or that simply fail to make a dent in the market. But there are ways to overcome and manage these Read More

How To Succeed In Product Management | Jeffrey Shulman, Red Russak & Soumeya Benghanem
44: Collaboration to Support, Manage, and Learn About Customers

How To Succeed In Product Management | Jeffrey Shulman, Red Russak & Soumeya Benghanem

Play Episode Listen Later Apr 27, 2022 54:29


In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and Soumeya Benghanem welcome Divya Sreekumar (Meta) and Clay Robinson (Mamenta) to talk about collating information  both from customers and within the organization to unravel hiend use wants and needs. By asking the right questions and having the right people onboard, addressing customer needs can become more effective.   Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.   What to Listen For: 00:00 Intro 08:31 Collating product backlog 10:34 Getting the right data and filtering the noise 16:08 PMs find the unarticulated wants and needs  18:36 Either you're doing too much or too little when gathering info 26:41 Take yourself up from the HOW and switch to the WHY 34:06 How do you break into the PM space? 40:09 How do you speak up when you feel you're not empowered to

Execs
Morgan Brown (VP of Growth at Shopify, ex Product at Facebook)

Execs

Play Episode Listen Later Apr 26, 2022 50:30


Morgan Brown is Vice President of Growth at Shopify. Prior to working at Shopify, he was Director of Product Management at Facebook and Chief Operating Officer of Inman News. In today's episode, Morgan walks through different phases of his career. He emphasizes how to be comfortable with change, what he learned from Facebook's product development framework, and how to nail performance marketing. He even gave us some advice on how to launch this podcast. Morgan's intelligence is rivaled only by his empathy. We're grateful to have had the chance to chat with him. Adam Gelman, On Deck's SVP of Revenue, joined me in this episode as a guest co-host. We hope you enjoy. --- Execs is a show for founders, operators, and pioneers who want to understand the playbooks, frameworks, and tactics that leading tech companies today have used to scale.  To engage further:  Check out the On Deck job board Share your thoughts with us on Twitter:  Hosted by: @eriktorenberg Featuring guest: @morganbProduced by: @jacksonsteger Brought to you by: @beondeck 

Cloud N Clear
EP 124 / TRANSFORM YOUR BUSINESS WITH SADA POWER: SEIZE THE POWER OF CLOUD WITH NEXT-LEVEL SOLUTIONS

Cloud N Clear

Play Episode Listen Later Apr 26, 2022 19:52


A new episode of #CloudNClear is HERE! SADA CTO Miles Ward and SADA #ProductManager Kari Greguksa define #service #product management and SADA's strategy for packaging #cloudsolutions. Plus, get more insight into the #SADAPOWER products and how they help you navigate the #cloud with confidence.  Tune in to this special episode to learn about our #SADAPOWER line of #service #products, the exponential growth of SADA's #SaaS #Alliance Program, and #productmanagement best practices that accelerate #gotomarket strategies.   Host: Miles Ward | CTO, SADA Guest: Kari Greguskat | Product Manager, SADA   Connect on Twitter: https://twitter.com/cloudnclear https://twitter.com/SADA https://twitter.com/milesward   Connect on LinkedIn: https://www.linkedin.com/company/sada/ https://www.linkedin.com/in/milesward/ https://www.linkedin.com/in/kari-greguska/   To learn more, visit SADA.com.

The Product Podcast
Learning Lateral Product Skills by Credit Karma General Manager

The Product Podcast

Play Episode Listen Later Apr 26, 2022 29:52


There are so many skills that one needs to be successful in the world of Product Management. Today our guest Poulomi Damany, a Credit Karma GM, will be talking about some that might not directly relate to building products but will certainly make you much better at doing so. Get the FREE Product Book and check out our curated list of free Product Management resources hereThis episode is brought to you by Amplitude.Amplitude is the pioneer in digital optimization software, helping product leaders answer the strategic question: "How do our digital products drive our business?" More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude. The Amplitude Digital Optimization System makes critical data accessible and actionable so teams can unlock insights, build winning products faster, and turn products into revenue. Amplitude is the best-in-class product analytics solution, ranked #1 in G2's 2022 Winter Report.Get started today at amplitude.com

Unleash Possible
Finding the WHY in Product Management w/Matt Young

Unleash Possible

Play Episode Listen Later Apr 25, 2022 20:44


Your customers aren't product managers, but their feedback drives your product decisions. As you gather their valuable feedback and prioritize their requests, it's important to understand the “why” behind them. Join Samantha and her guest, Matt Found, CEO of  UserVoice, as they discuss the importance of gathering customer feedback from multiple sources for product management, and be able to answer the question of WHY customers ask for product enhancements, versus simply requesting feature upgrades.

Breaking The Glass Ceiling: A PDXWIT Podcast
Padmashree Koneti: Culture Shock and Confidence

Breaking The Glass Ceiling: A PDXWIT Podcast

Play Episode Listen Later Apr 25, 2022 46:20


On this episode of Humanizing Tech, Padmashree Koneti (she/her) joins us to discuss her experience with identity assimilation as a first-generation immigrant. As the VP of Product Management of Tableau and vocal advocate of DEI, Padmashree brings a wealth of skills and knowledge to the tech industry.    She defines the model minority myth in her own words, how it shapes the obstacles she overcame, and her hopefulness for future generations entering their careers today. Tune in for some career path inspiration like tips for tackling imposter syndrome, how to turn it into a strength, and why asking “why?” got her where she is today.

AWS Podcast
#517: [INTROUCING] AWS Amplify Studio

AWS Podcast

Play Episode Listen Later Apr 24, 2022 28:19


Amplify Studio is a new visual interface that lets front-end and full-stack developers go from Figma design to full-stack React app, both cloud-connected backend and front-end UI components, in hours. In this episode, Simon is joined by Nikhil Swaminathan (Senior Manager, Product Management) to discuss all things AWS Amplify. They dig into the future of web and mobile app development, why the team built the service, and how startups and enterprises are accelerating their development on AWS. Learn more about Amplify - https://aws.amazon.com/amplify/ Learn more about Amplify Studio - https://aws.amazon.com/amplify/studio/ Learn more about Amplify Hosting - https://aws.amazon.com/amplify/hosting/

The Produce Moms Podcast
EP214: Celebrating Earth Day With The Tesla Of Home Energy Appliances With Zach Elkin, President Of Beko, And Sazi Bugay, Director Of Product Management And Marketing

The Produce Moms Podcast

Play Episode Listen Later Apr 22, 2022 38:07


“Beko is the Tesla of home appliances! The way you have brought technology and sustainability into real time solutions for homeowners and moms like me is amazing.”   Lori Taylor (32:43-33:02)   In 2018, we started the tradition of celebrating a brand that's doing a remarkable job of making sustainability a priority and more accessible for all of us in our home kitchens for Earth Day. There's no better company to celebrate this year than Beko Home Appliances, a company awarded as the Most Energy Efficient in 2022 and Partner of the Year Sustained Excellence Award (for the third time) from Energy Star! One of the fastest growing brands in Europe and fresh into the U.S. market for four years, and the first home appliance brand to be honored by the EPA every year since, Beko has everything from nutrient-saving kitchen appliances, refrigerators that preserve food for longer, and dishwashers that actually clean the corners of your casserole dishes.   Beko prides themselves on “already having done what others are talking about” when it comes to sustainability and energy efficiency. For example, their dishwasher uses less water than any other dishwasher on the market today, creating a new, revolutionary way of washing dishes. Their dishwasher has a self-cleaning filter (did you know you were supposed to clean your dishwasher's filter!?), a casserole dish “section” to clean those pesky, caked-and-baked casserole dish corners, and a height-adjustable third rack so you don't have to waste water hand-washing your pasta pots!   As if their dishwasher wasn't incredible enough, their refrigerators, EverFresh and HarvestFresh technology will blow your mind. The Beko refrigerators have a proprietary crisper drawer technology that sucks out the ethylene gas (naturally occuring gas by all fruits and vegetables) using just air filtration. They also have created their own, unique lights that mimic sunlight, completely tricking your fruits and vegetables to continue photosynthesis, keep the vitamin content and protect the nutrient value!    “Just how cooking your fruits and vegetables can change the nutrient makeup, you can have nutrient loss as your fruits and vegetables age and get closer to the rotten stage.” Sazi Bugay (18:06-18:16)   Beko has been a household name for decades in Europe, where it's common to always buy produce fresh and frequently, but in the USA, our purchasing habits veer towards doing our grocery shopping once a week, which is where part of our waste problem comes from. Beko wanted to find a way to tackle this issue without using additives, which is where their HarvestFresh and EverFresh technology came from. HarvestFresh is available in their current appliances and EverFresh will be on the market later this year, along with updates to their dishwashers and washing machines which use steam to save water!    Did you know the average family throws away $1,600 worth of food on an annual basis? On top of that, 40% of everything that's harvested on the farm goes to waste and the lion's share of that occurs at the household level.   One of Beko's main focuses is to reduce their carbon footprint which is why, for example, the plastic tub in their washing machine is made with reused, crushed or recycled bottles. That combined with many of the pain points we have as homeowners in our own desire to be sustainable makes Beko one of the best-in-class, energy efficient companies to date. Beko's oven is another great example of this, which they are launching later this year. The double-wall oven uses proprietary air movement technology along the width and cavity of the oven that reduces preheat time.    “Beko is a purpose-driven global company and our focus is all about creating a healthier planet. We know that with the health of our planet we have health and wellness for all. Our focus will remain to bring forth products made with sustainable materials, to continue to have best-in-class energy efficiency judged by the EPA, and to continue to bring products that help eliminate water waste.” Zach Elkin (36:31-37:06)   As moms and leaders of our household, it's hard to feel like you're doing a “good job” at being sustainable when things like your appliances add to our carbon footprint in a way you can't control. With Beko, not only will your food last longer and your dishes will be cleaner, you'll be reducing waste (and your water bill) without having to do anything at all! Plus, who doesn't want fresher, crisper, healthier, more vitamin and nutrient-packed produce you don't have to throw out in a few days!? Beko is also focused on making sure all of their appliances are affordable, which is why you'll never see them head-to-head price-wise with other top of the line appliances out there. Find out where you can purchase on of Beko's incredible refrigerators, ovens, dishwashers, washing machines or appliances at: https://www.beko.com/us-en/in-stock and make your home as sustainable as possible.   How to get involved Join The Produce Moms Group on Facebook and continue the discussion every week!  Reach out to us - we'd love to hear more about where you are in life and business! Find out more here.    If you liked this episode, be sure to subscribe and leave a quick review on iTunes. It would mean the world to hear your feedback and we'd love for you to help us spread the word!  

The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch
20 Product: Robinhood CPO on The 3 Stages of Product Management, How to Structure and Execute Great Product Reviews, The Secret to Building a World-Class Hiring Funnel in Product Team Building with Aparna Chennapragada

The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch

Play Episode Listen Later Apr 20, 2022 40:27


Aparna Chennapragada is Chief Product Officer @ Robinhood, the company revolutionizing consumer finance with commission-free investing, and tools to help shape your financial future. As for Aparna, prior to Robinhood, she spent an incredible 12 years at Google, most recently as VP and GM for Consumer Shopping and also as the lead AR and Visual Search products. Aparna is also an active angel investor with a portfolio including Khatabook, Statsig and On Deck to name a few. If that was not enough, Aparna is also a board member at Capital One. In Today's Episode with Aparna Chennapragada You Will Learn: 1.) Origins in Product: How Aparna made her way into the world of product and product management? What were Aparna's biggest takeaways from her 12 years at Google? What does product management mean to Arpana today? 2.) Customer Discovery: 101 What are the 3 different stages of product management? What does great customer discovery look like? What are the best questions to ask? How should one dig deeper? Where do so many make mistakes in customer discovery? What should product people take from the answers? What should they disregard? 3.) The Hiring Process: How should founders breakdown the process of hiring for their first in product? What does the interview process look like? How should founders structure it? What core questions should teams ask of prospective candidates? What are red flags when interviewing potential product hires? What literal tests and case studies can founders do to test the quality of candidates? 4.) The Onboarding Process: How should founders structure the onboarding process for new product hires? What can founders do to make PMs successful in their first 30 days? Where do many product hires make the biggest mistakes in the first 30 days? What can product hires do to build trust with their new team? Items Mentioned in Today's Episode with Aparna Chennapragada Aparna's Fave Resource: Shishir's Executive Onboarding