Podcasts about Onboarding

In dieser Folge tauchen Daniel Dippold, EWOR, und Mike Mahlkow tief in ihre persönlichen Produktivitäts-Setups ein. Sie sprechen offen und konkret über die Tools, die ihnen wirklich Zeit sparen und ihren Arbeitsalltag effizienter machen – von E-Mail und Kalender über File Management und Meeting-Transkription bis hin zu Hardware-Tipps. Dabei geht es nicht um Tool-Overload, sondern um die Frage: Wie findet man die richtige Balance und was bringt wirklich Return on Time? Was du aus der Folge mitnimmst: Konkret & ehrlich: Welche Tools Daniel und Mike täglich wirklich nutzen und warum – von Superhuman für E-Mail, Raycast für Mac, cal.com/WimCall für Scheduling, Optiverse für Meeting-Transkription bis zu ClickUp und Google für Projekt- und Wissensmanagement. Prozess statt Hype: Wie man Tools auswählt und woran man erkennt, ob sich das Onboarding und der Wechsel wirklich lohnt. Hardware matters: Warum ein guter Laptop, stabile Kopfhörer, Mikro & Internet genauso produktiv machen wie die beste Software. Ergonomie & Gesundheit: Wie ein Laptopständer und externe Tastatur Nackenproblemen vorbeugen. Tool-Philosophie: Produktivität ist kein Tool-Overload! Es geht um wenige, aber wirkungsvolle Tools – und darum, regelmäßig zu prüfen, was wirklich Zeit spart. Bonus: Ausblick auf AI-Workflows und warum ein bewusster Umgang mit neuen Tools und Automatisierungen immer wichtiger wird. ALLES ZU UNICORN BAKERY: https://stan.store/fabiantausch   Daniel Dippold  LinkedIn: https://www.linkedin.com/in/danieldippold  Website: https://www.ewor.com/  Mike Mahlkow LinkedIn: https://www.linkedin.com/in/mikemahlkow/  Website: https://fastgen.com/  Join our Founder Tactics Newsletter: 2x die Woche bekommst du die Taktiken der besten Gründer der Welt direkt ins Postfach: https://www.tactics.unicornbakery.de/  Kapitel: (00:00:00) Produktivität: Tools und Prinzipien (00:01:30) Superhuman & E-Mail-Produktivität (00:04:42) Snippets, Scheduling und Follow-ups in Superhuman (00:07:15) Inbox Zero & Unified Inbox (00:09:09) Raycast & File-Management auf dem Desktop (00:12:15) Naming, AI-Features und Quick Links in Raycast (00:16:42) Kalender-Tools: cal.com, WimCall & Scheduling-Infrastruktur (00:22:48) Meeting-Transkriptionstools & Automatisierungen (00:26:21) Hardware: Kopfhörer, Mikrofone, Laptops & Setup (00:37:16) Die drei wichtigsten Tools für junge Companies (00:38:27) Project Management: ClickUp, Google Docs & Knowledge Management (00:42:47) Internet & Tastatur als unterschätzte Produktivitätsfaktoren (00:46:07) Ergonomie: Laptopständer & Nackenprobleme (00:47:46) Zeittracking & ROI von Tools (00:49:05) Fazit: Weniger ist mehr & Ausblick auf AI-Tools

Theresa Duringer is the owner and CEO of Temple Gates Games, a San Francisco–based digital board game studio known for best-in-class adaptations of modern tabletop games. Her team has brought Ascension to VR and developed acclaimed digital versions of Dominion, Race for the Galaxy, Shards of Infinity, and more, with a relentless focus on speed, clarity, and intuitive UI. Theresa works closely with designers and publishers to translate complex tabletop systems into digital experiences that feel natural, responsive, and faithful to the original games, helping players around the world connect and play together online. In this episode, she shares insights on what makes a great digital adaptation, why performance and UX are inseparable from game design, and how to bridge the gap between physical and digital play without losing what makes tabletop special. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit justingarydesign.substack.com/subscribe

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP237  In episode 237, Coffey and DeDe Church discuss recent news items about how shifting economic conditions, technology, and leadership gaps are reshaping the employment landscape.  They discuss the realities of a “low-hire, low-fire” labor market; dehumanizing hiring processes and AI-driven recruiting tools; challenges facing early-career workers and liberal arts graduates; emerging roles created by artificial intelligence; the growing importance of soft skills like problem solving and communication; workforce restructuring, layoffs, and job hugging; employee disengagement and the great detachment; why strong frontline workers often struggle as supervisors; the risks of promoting without leadership training; transparency, feedback, and promotion decisions; and how kindness, accountability, and continuous feedback drive engagement.  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for three quarters of a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   Media mentioned in this podcast:  From AI bubble fears to the job market's ‘Great Freeze': Economists answer your biggest questions about 2026  Private-Sector Hiring Turned Positive in December After November Losses   Private Hiring Sank in November, ADP Says  US Bureau of Labor Statistics Occupational Outlook Handbook: Fastest Growing Occupations  The 2026 Job Market Outlook: Where the Jobs Are  Economists Are Studying the Slowing Job Market—and Feeling It Themselves  When Good Frontline Workers Make Bad Supervisors  Is Your Leadership Style Too Nice? The Friendship Recession: The Lost Art of Connecting Use Situation-Behavior-Impact (SBI)™ to Understand Intent  About our Guest:  DeDe Church is an attorney, employee relations counselor, workplace and University investigator, and nationally recognized trainer with more than 30 years of experience. She has trained thousands of employees and managers on how to create a productive, respectful culture for clients ranging from Fortune 50 companies to her favorite local pizza shop. Known for her humor and practicality, DeDe is often invited and then re-invited to deliver her high-energy workshops at distinguished conferences and to create videos for employee onboarding and annual training.  As an expert investigator, DeDe relies upon a depth of knowledge to find the facts without causing unnecessary disturbances. Witnesses often say they feel at ease when talking with her because of her approachable nature. In addition, DeDe is often retained to review investigation procedures and to train in-house HR and University professionals on investigation best practices. In recognition of her skills, DeDe has been retained to testify as an expert witness in employment cases more than 20 times by organizations including Uber, BP, and MD Anderson Cancer Center.  DeDe is a former Senior Assistant Attorney General for the State of Texas in the Civil Rights/General Litigation Division. During almost seven years there, she advised dozens of state agencies on the proper response to employee complaints, represented the State in over 30 trials involving discrimination in the workplace, and successfully argued before the Fifth Circuit Court of Appeals and the Texas Supreme Court. DeDe received the prestigious Presidential Citation from the President of the Texas State Bar in recognition of outstanding service to the citizens of Texas. Her Bachelor of Arts degree is from Louisiana State University, magna cum laude, and she received a Doctorate of Jurisprudence with Honors from the University of North Carolina School of Law in Chapel Hill, North Carolina.  DeDe Church can be reached at www.dedechurch.com https://www.linkedin.com/in/dede-wilburn-church-a71b748/  About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been rec...

Starting a new supply chain role?What you do after accepting the offer may matter more than the offer itself.In our latest Supply Chain Career Catalyst episode, we break down why onboarding is one of the most underestimated inflection points in a career — and how to turn your first 90 days into real momentum.This conversation covers: • What to do before day one • How to approach your first week • How to build credibility in your first 30, 60, and 90 days • Why relationships matter more than process early onIf you're starting a new role in 2026, this one is worth your time.Need help hiring top talent? Engage SCM Talent Group, a supply chain recruiting & executive search firm that specializes in your hiring needs: Continuous Improvement Engineering Inventory Planning Logistics & Transportation Manufacturing Operations Robotics Sales & Business Development S&OP Strategic Sourcing & Procurement Supply Chain Management Technology & Automation Warehousing

Jacqueline Cheong is the Co-founder and CEO of Artie.Artie moves data across your systems in real-time, and we talk about why that's so important in the age of AI.It's a lot harder than you'd think, as less than 5% of real-time data streaming projects are successful.I talked to a dozen people to prepare for this conversation, including Jared Friedman who worked with Jacqueline during YC, her sales coach Ras, and numerous Artie employees like A-nee-rud, Ryan, Sarah, Shangbing and Jacqueline's co-founder Robin.We talk through how Robin built real-time data streaming at OpenDoor and Zendesk before they started Artie, and Jacqueline shares the sales playbook she learned going from hedge fund analyst to software CEO, including asking customers for their hardest problem and then solving it with the product.Artie just announced a $12 million Series A a few weeks before we published this episode. We talk about how they landed all of their early enterprise customers through cold outbound, how they structure and automate their prospecting with AI so they have no BDRs, and why they're seeing customers switch to Artie even after building their own multi-million dollar real-time streaming projects in-house.I also asked Jacqueline what it's like working with Standard Capital. They're a new fund started by a group of YC partners, and it was fascinating to hear about the things they've borrowed from YC when investing at the Series A stage.Try Numeral, the end-to-end platform for sales tax and compliance: ⁠https://www.numeral.com⁠Sign-up for Flex Elite with code TURNER, get $1,000: https://form.typeform.com/to/Rx9rTjFzTimestamps:(4:08) Artie: Real-time data streaming(5:13) Why moving data is so hard(9:14) Evolution of data warehouses(12:47) AI needs real-time data(18:44) Build vs buy in data streaming(22:51) How to build in a crowded market(26:26) Early focus on a specific hard problem(30:33) Acquiring enterprise customers from cold emails(32:51) Onboarding their first customer with no UI(35:46) Solving compliance and implementation(38:50) How to automate internal engineering, marketing, and ops(44:01) Building an AI-powered GTM pipeline and motion(53:00) Starting Artie to solve their own problem(59:25) Discovering YC through a friend(1:02:20) Everything Jacqueline learned about sales(1:06:29) How to improve your sales discovery calls(1:10:08) Inside Artie's $12m Series A(1:16:44) What its like working with Standard Capital(1:22:59) Jacqueline's favorite bookReferencedTry Artie: https://artie.comCareers at Artie: https://www.artie.com/careersClay: https://www.clay.comPodcast with Tommy @ Alloy: https://www.youtube.com/watch?v=e7i8Wxklu-YYCombinator: https://www.ycombinator.comStandard Capital: https://www.standardcap.comFounding Sales: https://www.foundingsales.comThe Score Takes Care of Itself: https://www.amazon.com/Score-Takes-Care-Itself-Philosophy/dp/1591843472Follow JacquelineTwitter: https://x.com/JacquelineSYC19LinkedIn: https://www.linkedin.com/in/jacqueline-cheongFollow TurnerTwitter: https://twitter.com/TurnerNovakLinkedIn: https://www.linkedin.com/in/turnernovakSubscribe to my newsletter to get every episode + the transcript in your inbox every week: https://www.thespl.it/

In a rapidly changing craft beer landscape, many breweries are rediscovering what made this industry thrive in the first place: connection, creativity, and community. This session explores how breweries are adapting to tighter margins, shifting consumer habits, and increased competition by leaning into collaboration rather than competition.Drawing from Brew Ninja's behind-the-scenes perspective working with breweries across North America, we'll look at real examples of how teams are partnering with other producers, diversifying their offerings, and re-imagining their taprooms.Brew Ninja is the complete, affordable and easy to use brewery management software. With Brew Ninja your team gets time back to focus on what they do best.Brewers are on top of production schedules and inventory, ensuring you never run dry or overproduce. Sales teams have real time access to accurate inventory, meaning they can close deals faster without endless back and forth. Owners see margins and profitability with just a few clicks, and your whole team communicates seamlessly.Bronwyn Lloyd, Brew Ninja's Onboarding & Marketing Specialist, has worked with breweries across North America for the past three years — helping teams improve operational efficiency through better access to information and simpler workflows, while learning firsthand from the brewers shaping the future of the craft beer industry.Stay up to date with CBP: http://update.craftbeerprofessionals.orgRegister for The Brewery Profit Workshop by Small Batch Standard: https://luma.com/SBSprofitworkshop

Send us a textAsset onboarding often feels like it should get easier with experience. But for many growing biopharma and manufacturing organizations, it does the opposite.In this episode of Lean by Design, Oscar Gonzalez and Lawrence Wong explore why asset onboarding becomes more chaotic as organizations get bigger. Despite having SOPs, templates, and experienced teams, new equipment still arrives late or incomplete, ownership feels unclear, and validation, IT, EHS, and operations are forced to negotiate readiness in real time.Rather than framing this as an execution or communication problem, the conversation reframes onboarding as a risk transition that is rarely designed explicitly. As organizations scale, experience masks risk, accountability becomes assumed, and operational teams quietly inherit fragility they never agreed to own.This episode isn't about best practices or speeding things up. It's about understanding why onboarding chaos is predictable at scale—and why fixing it starts with seeing the risk clearly. Order Predictably Broken Now! https://books2read.com/predictablybroken Learn more about us by visiting: https://sigmalabconsulting.com/ Check out video episodes: https://www.youtube.com/@LeanByDesignPodcastWant our thoughts on a specific topic? Looking to sponsor this podcast to continue to generate content? Or maybe you have an idea and want to be on our show. Fill out our Interest Form and share your thoughts.

Jason Cohen is a four-time founder (including two unicorns, one being WP Engine) and an investor in over 60 startups, and has been sharing his lessons on company building at A Smart Bear for nearly 20 years. In this episode, Jason shares his methodical five-step framework for diagnosing stalled growth—a problem that faces almost every team.We discuss:1. Jason's five-step framework: logo retention, pricing, NRR, marketing channels, target market2. A small tweak that'll double response rates on your cancellation surveys3. Why “it's too expensive” is almost never the real reason customers cancel4. The “elephant curve” of growth5. How repositioning the same product can increase revenue 8x6. When to reconsider if growth is even the right goal for your business—Brought to you by:10Web—Vibe coding platform as an APIStrella—The AI-powered customer research platformBrex—The banking solution for startups—Episode transcript: https://www.lennysnewsletter.com/p/why-your-product-stopped-growing—Archive of all Lenny's Podcast transcripts: https://www.dropbox.com/scl/fo/yxi4s2w998p1gvtpu4193/AMdNPR8AOw0lMklwtnC0TrQ?rlkey=j06x0nipoti519e0xgm23zsn9&st=ahz0fj11&dl=0—Where to find Jason Cohen:• Preorder Jason's book: https://preorder.hiddenmultipliers.com/• X: https://x.com/asmartbear• LinkedIn: https://www.linkedin.com/in/jasoncohen• Blog: https://longform.asmartbear.com• Website: https://wpengine.com—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Jason Cohen(05:19) Jason's writing journey(08:25) Questions to ask when your product stops growing(18:17) Getting real customer feedback(20:27) Analyzing cancellation reasons(26:54) Onboarding and activation(29:35) Quick summary(35:46) Revisiting pricing strategies(41:46) Positioning strategies(47:52) Why pricing is inseparable from your strategy(52:06) The importance of net revenue retention (NRR)(01:00:25) Asking whether or not this is good for the customer(01:04:34) Leveraging existing customers(01:06:42) Are your acquisition channels saturated? The “elephant curve”(1:09:41) Why all marketing channels eventually decline(01:12:04) Direct vs. indirect marketing channels(1:13:36) Getting creative with new channels(01:19:04) Do you actually need to grow?(01:25:57) Deciding when to quit(01:29:27) Book announcement(01:33:21) AI corner(01:34:35) Contrarian corner(01:37:43) Lightning round and final thoughts—Referenced:• Tyler Cowen's website: https://tylercowen.com• How to Perform a Customer Churn Analysis (and Why You Should): https://www.groovehq.com/blog/learn-from-customer-churn• Linear: https://linear.app• Jira: https://www.atlassian.com/software/jira• Patrick Campbell's post on X about pricing: https://x.com/Patticus/status/1702313260547006942• The art and science of pricing | Madhavan Ramanujam (Monetizing Innovation, Simon-Kucher): https://www.lennysnewsletter.com/p/the-art-and-science-of-pricing-madhavan• Pricing your AI product: Lessons from 400+ companies and 50 unicorns | Madhavan Ramanujam: https://www.lennysnewsletter.com/p/pricing-and-scaling-your-ai-product-madhavan-ramanujam• Pricing your SaaS product: https://www.lennysnewsletter.com/p/saas-pricing-strategy• M&A, competition, pricing, and investing | Julia Schottenstein (dbt Labs): https://www.lennysnewsletter.com/p/m-and-a-competition-pricing-and-investing• “Sell the alpha, not the feature”: The enterprise sales playbook for $1M to $10M ARR | Jen Abel: https://www.lennysnewsletter.com/p/the-enterprise-sales-playbook-1m-to-10m-arr• Buffer: https://buffer.com• AG1: https://drinkag1.com• How to find hidden growth opportunities in your product | Albert Cheng (Duolingo, Grammarly, Chess.com): https://www.lennysnewsletter.com/p/how-to-find-hidden-growth-opportunities-albert-cheng• How Duolingo reignited user growth: https://www.lennysnewsletter.com/p/how-duolingo-reignited-user-growth• The Elephant in the room: The myth of exponential hypergrowth: https://longform.asmartbear.com/exponential-growth• HubSpot: https://www.hubspot.com• Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO): https://www.lennysnewsletter.com/p/lessons-from-30-years-of-building• Adjacency Matrix: How to expand after PMF: https://longform.asmartbear.com/adjacency/• Ecosystem is the next big growth channel: https://www.lennysnewsletter.com/p/ecosystem-is-the-next-big-growth• ChatGPT apps are about to be the next big distribution channel: Here's how to build one: https://www.lennysnewsletter.com/p/chatgpt-apps-are-about-to-be-the• 10 contrarian leadership truths every leader needs to hear | Matt MacInnis (Rippling): https://www.lennysnewsletter.com/p/10-contrarian-leadership-truths• Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, prioritizes intuition, and builds toward a 100-year vision | Archie Abrams (VP Product, Head of Growth at Shopify): https://www.lennysnewsletter.com/p/shopifys-growth-archie-abrams• Geoffrey Moore on finding your beachhead, crossing the chasm, and dominating a market: https://www.lennysnewsletter.com/p/geoffrey-moore-on-finding-your-beachhead• ER on Prime Video: https://www.amazon.com/ER-Season-1/dp/B0FWK5WJQ4• The Pitt on Prime Video: https://www.amazon.com/The-Pitt-Season-1/dp/B0DNRR8QWD• Wispr Flow: https://wisprflow.ai• Anker: https://www.anker.com—Recommended books:• Will: https://www.amazon.com/Will-Smith/dp/1984877925• Monetizing Innovation: How Smart Companies Design the Product Around the Price: https://www.amazon.com/Monetizing-Innovation-Companies-Design-Product/dp/1119240867• Hidden Multipliers: Small Things That Accelerate Growth: https://preorder.hiddenmultipliers.com• On Writing Well: The Essential Guide to Mastering Nonfiction Writing and Effective Communication: https://www.amazon.com/Writing-Well-Classic-Guide-Nonfiction/dp/0060891548• Crossing the Chasm, 3rd Edition: The Updated Version of the Insightful Guide on Bringing Cutting-Edge Products to the Mainstream: https://www.amazon.com/Crossing-Chasm-3rd-Disruptive-Mainstream/dp/0062292986—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP236  In episode 236, the second part of a two-part conversation, Coffey continues his discussion with Jacob Morgan about building future-ready organizations by balancing empathy, performance, and technology in the modern workplace.  They discuss misalignment between employee expectations and career outcomes; long work hours versus work-life balance tradeoffs; honesty in company culture and career paths; the eight laws for future-ready organizations; decoding the human signal in leadership; empathetic excellence as a talent framework; learning as the new job security; flexibility in career design; people-first leadership principles; the role of leaders in shaping employee experience; using AI and technology to amplify humanity; risks of over-indexing on empathy; managing performance during personal hardship; AI augmentation versus job replacement; and why organizational redesign must precede true AI transformation.  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   About our Guest:  Jacob Morgan is an international best-selling author, professionally trained futurist, and keynote speaker. He also runs "Future of Work Leaders," an exclusive network of the world's top CHROs shaping the future of work and employee experience. His passion and mission is to create future-ready leaders, employees, and organizations. Jacob's work has been endorsed by the CEOs of Mastercard, Best Buy, Unilever, The Ritz Carlton, Nestle, Cisco, Audi, and many others. He has a popular podcast called Future-Ready Leadership With Jacob Morgan and lives in Los Angeles with his wife, two kids, and two Yorkie rescue dogs.  Jacob Morgan can be reached at   https://thefutureorganization.com/  https://www.linkedin.com/in/jacobmorgan8/  https://x.com/jacobm https://www.youtube.com/@JacobMorgan https://www.instagram.com/jacobmorgan8/ https://www.facebook.com/JacobMorgan8/ https://greatleadership.substack.com/   About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Understand how misaligned expectations between employees and organizations undermine performance and engagement Evaluate talent using the empathetic excellence framework of competence, merit, and empathy Apply practical leadership approaches to balance empathy with accountability Explain the eight laws that define a future-ready organization Assess how AI and technology can augment human capability rather than replace it  

In this episode of Disruption/Interruption, KJ sits down with Joey Coleman, two-time Wall Street Journal bestselling author and expert in experience design and retention strategy. Joey reveals the shocking truth about employee turnover—costing businesses a trillion dollars annually—and shares his proven framework for transforming the first 100 days of any relationship. From his background as a criminal defense attorney and White House advisor to consulting with NASA, Volkswagen, and Zappos, Joey brings unique insights into why companies lose employees and customers, and more importantly, how to keep them. Four Key Takeaways The First Day Crisis (10:25) 4% of all new hires quit after their first day of work globally, and by day 45, that number jumps to 22%. By the one-year mark, 40% of employees have left—costing U.S. businesses approximately $1 trillion annually. The True Cost of Turnover (13:00) Replacing an employee costs between 100-300% of their annual salary just to get someone new into the seat—not including their actual salary and benefits. For a $50,000 employee, you're looking at $50,000-$150,000 in replacement costs alone. HR's Shift from Culture to Compliance (27:00) Over the past 50 years, HR departments have shifted focus from creating great workplace cultures to managing compliance, documentation, and litigation prevention—leaving no one responsible for making the workplace the best it can be. The Remarkable Organization Test (35:31) "The way you know you're running a remarkable organization is if you announce you're hiring and your existing employees immediately recommend amazing people they want to work with. In most organizations, internal referral candidates measure close to zero." Quote of the Show (28:12):"There is no one who wakes up in the morning, looks in the mirror and says, 'My primary job when I get to work today is to make sure that this is the best place that any of these people have ever worked.'" – Joey Coleman Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with Joey Coleman: LinkedIn: https://www.linkedin.com/in/joeycoleman1/ How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlDSee omnystudio.com/listener for privacy information.

Co-founder of Conversion Factory, Zach Stevens, rejoined me on Ditching Hourly to give us an update on how he's growing his subscription SaaS marketing agency in year 3. Links We MentionedConversion Factory WebsiteZach's partner Corey, on XThe Superstruct Manifesto by David GuttmanThe "If You're Such An Expert" Ditcherville ComicChapters(00:00) - Introduction and Welcome (00:10) - Zach's Business Journey (01:19) - Conversion Factory's Growth (02:26) - Subscription Model Insights (04:04) - Hiring and Team Expansion (08:32) - Training and Onboarding (20:48) - Client Management Strategies (30:00) - Client Frustrations and Communication Strategies (31:04) - The Inefficiency of Phone Calls (33:19) - Setting Client Expectations (37:05) - AI in Copywriting and Design (45:53) - Subscription Model Benefits (54:49) - Final Thoughts and Future Plans ----Do you have questions about how to improve your business? Things like:Value pricing your work instead of billing for your time?Positioning yourself as the go-to person in your space?Productizing your services so you never have to have another awkward sales call or spend hours writing another custom proposal?Book a one-on-one coaching call with me and get answers to these questions and others in the time it takes to get ready for work in the morning.Best of all, you're covered by my 100% satisfaction guarantee. If at the end of the call, you don't feel like it was worth it, just say the word, and I'll refund your purchase in full.To book your one-on-one coaching call, go to: https://jonathanstark.com/callI hope to see you there!

In this episode of The Modern People Leader, Sarika Lamont, Chief People Officer at Vidyard, joins us to unpack her non-traditional journey into HR and how AI is reshaping the role of People teams. She shared practical AI use cases from onboarding automation to AI coaching, along with the mindset shifts HR leaders must make to lead change rather than fear it. ----  Downloadable PDF with top takeaways: https://modernpeopleleader.kit.com/episode276Sponsor Links:

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP235 In episode 235, the first part of a two-part conversation, Coffey talks with Jacob Morgan about building a future-ready organization by redesigning employee experience as a leadership system rather than a collection of perks. They discuss the role of futurists and foresight frameworks in business strategy; decoding human signals to anticipate workforce change; why employee experience must balance empathy, competence, and merit; failures of perk-driven engagement models; employee agency and co-creation of the workplace experience; structural work design versus superficial engagement tactics; leadership accountability in shaping culture; using technology and AI to amplify human capability rather than replace it; aligning expectations between employees and organizations in a post-pandemic workforce. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.  If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.  About our Guest: Jacob Morgan is an international best-selling author, professionally trained futurist, and keynote speaker. He also runs "Future of Work Leaders," an exclusive network of the world's top CHROs shaping the future of work and employee experience. His passion and mission is to create future-ready leaders, employees, and organizations. Jacob's work has been endorsed by the CEOs of Mastercard, Best Buy, Unilever, The Ritz Carlton, Nestle, Cisco, Audi, and many others. He has a popular podcast called Future-Ready Leadership With Jacob Morgan and lives in Los Angeles with his wife, two kids, and two Yorkie rescue dogs. Jacob Morgan can be reached at  https://thefutureorganization.com/  https://www.linkedin.com/in/jacobmorgan8/  https://x.com/jacobm https://www.youtube.com/@JacobMorgan https://www.instagram.com/jacobmorgan8/ https://www.facebook.com/JacobMorgan8/ https://greatleadership.substack.com/  About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Understand how foresight tools and human signals help leaders prepare for future workforce shifts Evaluate employee experience using the framework of empathetic excellence instead of perks or engagement scores Apply the eight laws of employee experience to build resilient, future-ready organizations  

SUMMARY: In this episode of Ops Experts, Aaron Hovivian and Terryn Turner break down the anatomy of a smooth-running business by outlining five core systems that operations leaders must own to support scale. They focus on how operators can cut through noise, support high-vision entrepreneurs, and move from reactive triage to proactive structure. The conversation centers on creating clarity, protecting focus, and building foundations that allow visionaries to move fast without breaking the business. The five systems covered include metrics and visibility, task and project management, internal communications, hiring and onboarding, and fulfillment. Aaron and Terryn explain how clear dashboards, disciplined project tools, defined communication lanes, repeatable hiring processes, and tight fulfillment systems reduce friction across teams and improve customer experience. The episode provides a practical framework for operators who want to regain control, create leverage, and build businesses that scale without chaos.   Minute by Minute:  00:00 Introduction and Daily Routines 02:02 The Anatomy of a Smooth Running Business 05:06 Metrics and Visibility 09:46 Task and Project Management 13:24 Internal Communications 17:13 Hiring and Onboarding 21:06 Fulfillment and Customer Experience

What does it take to build a learning culture that truly sticks? Brad Garfinkel, Vice President of Learning and Development at Members 1st Federal Credit Union shares how a clearly defined culture — grounded in the belief that “we is greater than me” — shapes everything from onboarding and frontline training to leadership development and career pathways. Show Notes:Members 1st VP of Learning and Development Brad Garfinkel offers many practical, inspirational and actionable ways to make learning an integral part of any organization. Culture must be embedded from day one: At Members 1st, learning starts on day one with a consistent message: culture isn't a slogan — it's a daily practice reinforced through onboarding, training, and coaching.“We is greater than me” drives learning design: This simple but powerful mindset shapes how training is built, delivered, and reinforced, helping employees see their role within a larger team and mission.Listening builds credibility for L&D: Brad's organization-wide listening tour helped reposition learning and development as a strategic partner, not just a support function for frontline roles.Personalized pathways outperform one-size-fits-all training: By using flexible learning pathways, hybrid delivery models, and hands-on coaching, Members 1st meets learners where they are — and accelerates growth.Career exploration fuels engagement and retention: Programs like leadership development tracks and internal apprenticeships allow employees to explore new roles, build skills, and envision long-term careers within the organization.Read the book Brad referenced, Attitude is Everything : 10 Life-Changing Steps to Turning Attitude into Action   By Keith HarrellPowered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry's Ultimate L&D Podcast Guide. Learn more about d'Vinci at www.dvinci.com. Follow us on LinkedInLike us on Facebook

In this episode, Dominic Rubino talks with Justin Dews (Founder & CEO of PathOpt) about how AI is being used right now inside cabinet shops and trade businesses to reduce interruptions, protect institutional knowledge, and save time. This episode is for construction and contracting business owners who: • Feel stuck answering the same questions • Struggle with onboarding and training • Worry about losing key knowledge when people leave • Want estimating and pricing support without more chaos Topics Covered: • AI for onboarding and employee training • Capturing knowledge from owners and foremen • Using AI to support estimating and pricing • Reducing interruptions and wasted time • Security and confidentiality concerns explained

Ever started a new job and realized the “real work” isn't just the work. It's learning the culture, the decision-making rhythm, and what success actually looks like? In this re-released best-of conversation, Dr. Shweta Miglani breaks down the small, practical moves that help you ramp faster, build credibility, and grow your career without burning out. Dr. Miglani shares how her journey began in journalism, pivoted through learning science and instructional design, and expanded into global talent management and organizational development—supporting leaders across industries and countries. Together, we talk about what separates professionals who thrive quickly from those who stay stuck: proactive communication, stakeholder mapping, clear expectations, and learning how to lead with both strategy and humanity. You'll hear actionable guidance for your first 90 days, how to make your one-on-ones count, and why emotional intelligence and cultural intelligence matter even more as AI transforms the workplace. If you're stepping into a new role, navigating a career pivot, or leading across cultures, this one will give you a playbook you can actually use. Main topics we cover: The #1 mistake people make in a new job—and how to avoid it How to prepare for one-on-ones so you're seen as a true partner Stakeholder mapping: the career accelerator most people skip Upskilling/reskilling + AI: what leaders must unlearn to adapt EQ + CQ: why “being more human” is the competitive advantage Dr. Shweta Miglani is a global talent and organizational development leader with deep experience across major companies, helping modern organizations build leadership, culture, and capability. She holds a doctorate in leadership development and organizational enablement and is the author of Navigate Your Career: Strategies for Success in New Roles or Promotions by Wiley press. Timestamps (approximate): 00:00 — BetterHelp + why support matters 01:30 — Why this best-of episode is back 04:30 — Shweta's career pivot and the mentor question that changed everything 13:30 — The biggest early-career mistakes in a new role 20:00 — What high performers do differently (prep, proactivity, follow-through) 30:30 — Talent development trends: skilling + AI 40:30 — EQ/CQ and leading “more human” in an AI world 52:00 — The one leadership move: lead with your values + clear expectations 58:30 — “Difference Maker” community: planning, stakeholder map, managing up Subscribe, leave a review, Subscribe to the podcast, leave a review, and share this episode with someone starting a new role or navigating a pivot. Your support helps the community grow and keeps these important conversations going. Connect with us: https://www.aworldofdifferencepodcast.com Linkedin YouTube Substack If you need professional help, such as therapy: https://www.betterhelp.com/difference If you are looking for your next opportunity, sign up for Lori's Masterclass on Master the Career Pivot: https://www.loriadamsbrown.com/careerpivot Difference Makers who are podcast listeners get 10% offf with the code: DIFFERENT Get 50% off your first 2 months with Riverside: https://riverside.cello.so/ErHyXrgXYn3 Learn more about your ad choices. Visit megaphone.fm/adchoices

Contact us and share your opinionJoin DrGandalf and the team from Tempo to see how they can sort your rota, HR, finance and more. See Tempo: https://tempo.gpnetworks.co.uk/00:00 GP rota solved?01:00 Who are Tempo02:30 What is Tempo?06:18 Tempo journey07:40 Tempo coverage08:13 Tempo integrations09:45 Tempo HR support11:55 Tempo improving your practice13:40 Tempo platforms14:05 Tempo forecasting15:15 Tempo live demo23:19 Tempo GP Rota made easy25:48 Tempo GP Benchmarking27:58 Tempo and GPNetworks28:44 Contact Tempo29:25 TPP and EMIS integration30:45 Room planner?32:15 NHS Pensions integration34:30 Cost of Tempo36:30 Onboarding with Tempo39:06 Annual leave rules?43:05 Tempo in brief..Boost your triage skills with our dynamic 5-session live webinar course, tailored for primary care clinicians. Led by Dr. Gandalf and Dr. Ed Pooley, this comprehensive training covers all facets of remote patient triage—digital, on-call, and more. Gain practical knowledge, exclusive tips, and direct access to our experts through open Q&A sessions. Elevate your ability to manage primary care challenges effec Subscribe and hear the latest EPIC episode. Join Dr Mike as he shares how to get started and fly using EMIS to make your life easier with this clinical systembit.ly/EMIScourse

David Stever is the former CEO and CMO of beloved ice cream brand Ben & Jerry's. David started with the company back in the early 80's, working as a tour guide at their factory in Waterbury, Vermont. Over time, David ascended within Ben & Jerry's, helping to grow the then start-up into an iconic, multinational corporation. Over the course of his decades-long career there, David led marketing initiatives, drove massive brand growth, expanded global market share, and helped facilitate reinvention and product innovation, all while keeping Ben & Jerry's social mission front and center. He joins Roy to discuss his journey from tour guide to C-Suite, the many learnings he took from founders Ben Cohen and Jerry Greenfield, the profound effect of pursuing a triple bottom line, and much more.        Highlights from our conversation include: David's initial interest in the ice cream industry and how it evolved into his career (1:32)Working with Ben and Jerry in the early days (3:50)Leadership lessons learned through periods of massive growth and scaling (6:13)David's strengths and keys to success as Ben & Jerry's CMO (8:48)What surprised him the most when he transitioned from CMO to CEO (13:48)What it means to do “business as unusual” (15:29)The influence of Ben & Jerry's blend of activism and commerce on his leadership (18:12)How David defines Ben & Jerry's unique culture and how he helped sustain it through the years and through acquisition (20:26)Successful hiring throughout Ben & Jerry's different phases (22:48)Qualities David sought in his top leadership team (27:40)What he believes is often overlooked when assessing prospective talent (28:47)David's next chapter and what he's most excited about in looking ahead (31:00)Visit HowIHire.com for transcripts and more on this episode.Follow Roy Notowitz and Noto Group Executive Search on LinkedIn for updates and featured career opportunities.Subscribe to How I Hire:AppleSpotifyAmazon

Jason Curtis, Director of Technology at the Windsor School, shares insights on navigating career transitions within independent schools. The discussion covers the importance of "listening tours" when starting new roles, the nuances of the interview process, and balancing transparency with current supervisors when seeking new opportunities.The Winsor School: https://www.winsor.edu/ The Hockaday School: https://www.hockaday.org/ Laurel School: https://www.laurelschool.org/ World War Z (Audiobook): https://www.audible.com/pd/World-War-Z-Audiobook/B00BIKAVHS FirstClass (OpenText): https://www.opentext.com/products/firstclass Weird NJ: https://weirdnj.com/

AI won't replace accountants—but AI-enabled firms will outcompete them. Blake Oliver sits down with Thomson Reuters' Elizabeth Beastrom and Kirat Sekhon to map the end-to-end tax workflow, from document intake and auto-population (SurePrep) to delivery and e-sign (SafeSend), and into year-round advisory with CoCounsel and Ready to Advise. Learn how to “kill the questionnaire,” free staff from data entry, build an open tech stack, and turn tax prep into subscription advisory.Chapters(02:49) - Technology Expectations of New Accountants (03:38) - The Shift from Desktop to Cloud-Based Tax Software (05:14) - Thomson Reuters' Approach to Customer-Centric Tax Technology (05:55) - Automation and AI in Tax Workflow (10:58) - The Role of SurePrep in Data Entry Automation (18:34) - Advisory Services and Ready to Advise (24:53) - AI in Onboarding and Knowledge Transfer (25:35) - Empowering Junior Associates with AI (26:41) - AI in Education and Talent Attraction (30:40) - AI's Role in Tax and Accounting (33:58) - The Future of AI in Tax Preparation (41:59) - AI-Driven Advisory Services (47:41) - Practical Steps for Tax Firms to Embrace AI Sign up to get free CPE for listening to this podcasthttps://earmarkcpe.comhttps://earmark.app/Download the Earmark CPE App Apple: https://apps.apple.com/us/app/earmark-cpe/id1562599728Android: https://play.google.com/store/apps/details?id=com.earmarkcpe.appConnect with Our GuestsElizabeth Beastromhttps://www.linkedin.com/in/elizabeth-beastrom/Kirat Sekhonhttps://www.linkedin.com/in/kirat-sekhon-2172022/Learn more about Thomson Reutershttp://thomsonreuters.com/Connect with Blake Oliver, CPALinkedIn: https://www.linkedin.com/in/blaketoliverTwitter: https://twitter.com/blaketoliver/

Organizations invest heavily in recruiting top talent, but without effective onboarding, much of that investment is at risk. In fact, companies with strong onboarding programs improve new hire retention by up to 82% and boost productivity by over 70%. The good news? With the right approach, onboarding can become one of the most powerful drivers of culture and performance.In this episode of Bring Out the Talent, we're joined by Shauna Bona, a learning strategist and organizational development leader who has helped companies transform low-energy onboarding into programs that truly deliver results. With deep expertise in designing experiences that blend strategy, adaptability, and creativity, Shauna brings practical insights into how organizations can energize new hires from day one.This conversation is all about how agile thinking can revitalize onboarding programs that feel stale or uninspired. From spotting the warning signs of a program that's lost momentum, to building in continuous feedback loops, to balancing consistency with adaptability, Shauna shares actionable strategies leaders can use to turn onboarding into a long-term engine for engagement, productivity, and success. Tune in for an insightful discussion that will leave you rethinking the role of onboarding in shaping employee experience and organizational outcomes.

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP234  In episode 234, Coffey talks with Lana Eyzips about building data-informed, strategic HR functions. They discuss why HR is often excluded from strategic planning; shifting HR from reactive firefighter to proactive advisor; building credibility through relationships rather than titles; translating people data into business and revenue impact; onboarding priorities for new HR leaders; compliance as a driver of culture and ethics; balancing HR's role with leaders and employees; using data to influence executive decisions; the Light Bulb Method for strategic HR problem-solving; DEI framed through business outcomes; psychological safety and trust in organizations; and the future of HR with AI governance and automation. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.  If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.  About our Guest: Lana Eyzips, M.A., PHR is a senior HR leader and business psychology consultant with over 17 years of HR experience helping organizations turn people challenges into strategic growth. She's the creator of The Lightbulb Method™, a practical framework that connects people, data, and culture to drive results leaders can actually see.  With a master's in Industrial and Organizational Psychology and deep experience across industries, from healthcare and credit unions to manufacturing and nonprofits, Lana brings a rare blend of compliance expertise, behavioral insight, and cross-cultural perspective. Her work focuses on helping leaders build credibility, navigate change, and create cultures rooted in trust, accountability, and clarity. Lana Eyzips can be reached at  https://lanaeyzips.carrd.co/ https://www.linkedin.com/in/eyzipslana/  About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make better decisions about the people they involve in their business.  Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Mike was recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been named the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas SHRM, the state HR association, where he serves Texas' 30 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County, where he is chair of the Workforce Readiness Committee; the Texas Association of Business, Texas' state chamber; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200). Mike and his very patient wife of 29 years are empty nesters in Fort Worth, where he teaches yoga several times each week.  Learning Objectives: Explain why credibility is the foundation for HR's strategic influence Apply practical methods for building trust with executives and frontline leaders Use data, culture awareness, and psychology to frame people issues as business risks and opportunities 

Tune in to our weekly LIVE Mastermind Q+A Podcast for expert advice, peer collaboration, and actionable insights on success in the Probate, Divorce, Late Mortgage/Pre-Foreclosure, and Aged Expired niches!  Today we dive into the lazy agent program, a property lead system Becky demonstrates in a concise app walkthrough. Becky, the chief architect, explains how driving-by opportunities are captured: you photograph a property, verify a few data points, upload six or seven details, and submit. The acquiring company, backed by substantial funding to purchase properties nationwide, coordinates the next steps and ensures you're compensated. If they buy, they'll return the listing rights and you'll earn a 25% referral when the property is later listed and sold. The platform is designed to be simple and accessible, with a free sign-up period and a clear path to onboarding that collects real brokerage information. The demo shows how status changes are reflected in the system, how admins can add comments, and how you can track progress from submission to resale. The aim is to minimize the time spent chasing low-hanging fruit while still rewarding contributors, and to include investors and wholesalers who want in on the process. The session closes with Q&A, slides, and instructions to access the sign-up flow, the support resources, and the upcoming opportunities to start submitting properties today.  Key Takeaways: The Lazy Agent program lets agents submit distressed or underutilized property opportunities to a nationally funded acquiring partner. Participation is free during the initial sign-up window announced on the call, with paid access planned later. Submitting a property through the app sends photos and key details directly to the acquiring company for review. Agents earn a 25% referral fee when a submitted property is acquired and listed, or when a returned opportunity is successfully listed. The acquiring company handles all negotiation and acquisition work, returning the listing to the submitting agent when ready. Agents can view property status updates and admin comments inside the app for visibility and tracking. Onboarding requires valid brokerage information and a licensed principal broker to support listing agreements. The program is designed as a low-effort, scalable way for agents to monetize opportunities they would otherwise pass on. To learn more, visit https://www.AllTheLeads.com or call (844) 532-3369 to check how many leads are available in your market.   #LazyAgentProgram #RealEstateTech #LeadGeneration #PropTech Previous episodes: AllTheLeads.com/probate-mastermindInterested in Leads? AllTheLeads.comJoin Future Episodes Live in the All The Leads Facebook Mastermind Group:  https://facebook.com/groups/alltheleadsmastermindBe sure to check out our full Mastermind Q&A Playlist  Support the show

In this episode, Heather Bayer welcomes back her son and business partner, Mike Bayer, for a timely New Year's discussion on a topic that affects nearly every property manager: onboarding and training. After a holiday season filled with family chaos (a trip to the emergency room, and a broken hot tub!), Heather and Mike shift gears to reflect on the challenges of integrating new team members into short-term rental businesses. Drawing from Mike's personal experience onboarding at a new job in the pickleball industry, they reveal how even fast-growing companies can feel "held together by duct tape" without strong onboarding systems. This episode kicks off a multi-part series on training, development, and systems thinking in STR businesses - highlighting why formal training is often overlooked and how it can transform team performance, guest experience, and business efficiency. ________________________________________________________________________________________________________

In this episode of Block Party, Nic Cary sits down with Andrey Lazorenko CEO of the ADI Foundation, to unpack how ADI is building a compliance-ready blockchain designed for governments, institutions, and the next billion users.From why the UAE has become a global hub for Web3 innovation to how modular, permissioned-yet-interoperable blockchains unlock real-world assets, digital identity, and cross-border payments, Andrey dives into the chain that will onboard millions.

Hiring a new clinician can either be a catalyst for growth or a source of stress and stagnation, depending on how well the process is handled. In this solo episode, Jesse shares his proven 3-part framework to help dental practice owners confidently recruit, onboard, and retain high-performing clinicians who are not only clinically competent but also culturally aligned.Whether you're scaling your team or finally stepping back from the chair, Jesse unpacks the essential groundwork you need to lay before recruitment, how to attract top talent in a competitive market, and the onboarding strategies that lead to long-term retention. This episode is packed with actionable insights including the powerful "magnetic job offer" approach that has helped practices across Australia hire clinicians who thrive and stay.In this episode:[00:36] Why even hands-on dentists need a solid hiring strategy[01:20] Common pitfalls when hiring clinicians[02:35] The 3-step formula[06:14] How to vet candidates [07:47] The Magnetic Job Offer: a real-life example that worked[10:49] Getting buy-in before discussing money[12:55] Onboarding checklists, culture training, and mentoring[14:16] Why this process is a force multiplier for your business.Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Transformational Training for Dental Practice TeamsIf you want to grow your practice, you need a high-performing team - but training takes time, effort, and resources you often don't have. That's why we created the Savvy Dentist Team Training Bundle - a 12-month program packed with five powerful courses, including our Practice Manager Masterclass, Front Desk All Stars, Hygiene & Therapy Heroes, Treatment Coordinator Training, and the Million Dollar Dentist course. Each course is delivered live via Zoom, and you'll also get access to past recordings, so you can onboard new team members anytime without starting from scratch. Want to scale your practice and build a winning team? Click on the link and join the waitlist. Team Training Bundle Sept 25

There's something strange about founders who built their entire business on open source software and open standards, then turn around and say you should lock customers in as hard as possible. I think that's a horrible practice—and counterintuitively, making it easy to leave actually makes people stay longer. Today I'm making the case for frictionless import and export, with real examples from PermanentLink and lessons from Fathom Analytics, and why informed choice beats artificial lock-in every time.This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/the-case-against-vendor-lock-in-why-easy-exit-means-better-retention/ The podcast episode: https://tbf.fm/episodes/430-the-case-against-vendor-lock-in-why-easy-exit-means-better-retention Check out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP#233 In episode 233, Coffey talks with Amy Jacobs about evaluating and investigating unique complaints. They discuss evaluating the credibility of anonymous complaints; deciding when to investigate versus monitor; retaining records of all complaints for institutional memory; handling requests for confidentiality and anonymity; responding to complaints from former employees; assessing credibility when performance issues exist; navigating complaints raised through attorneys or union representatives; managing interviews with legal counsel or representatives present; deciding between in-person and virtual investigations; selecting interview locations to preserve confidentiality; recording versus not recording interviews; controlling interview pace and scope; identifying unrelated but critical issues uncovered during investigations; communicating investigation outcomes to complainants and employees; preventing retaliation claims; and managing gossip and trust in the workplace after investigations. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.  If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.  About our Guest: Amy Jacobs, an employment lawyer, joined Employment Practices Solutions in 1997 and is a currently a senior consultant and shareholder. For 30 years, Amy and the other consultants at EPS have partnered with all sorts of organizations to build respectful and inclusive work environments. In addition to impartial complaint investigations, EPS provides a range of services including highly customized training programs - live, virtual-live, and on-demand; expert testimony in human resources and employment law; and a wide array of HR consulting services. Their client base includes Fortune 100 companies, small businesses, government entities, higher education institutions, and nonprofit organizations. Mostly importantly, EPS is dedicated to providing high-quality solutions that meet the unique needs of each organization. Amy Jacobs can be reached at https://www epspros.com https://www.linkedin.com/company/epspros About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 30 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 29 years are empty nesters in Fort Worth.  Learning Objectives:  Evaluate anonymous and informal employee complaints for credibility and risk. Apply best practices for conducting fair, defensible workplace investigations. Manage post-investigation communication to reduce retaliation and rebuild trust. 

Today is January 1st, 2026. You woke up with that feeling. That mixture of hope and determination that only exists on this day. That fragile belief that this year will be different. That this is finally the year your blog takes off, your email list grows, your digital product launches, your income becomes real.I want to honor that feeling. That spark of "this is my year" energy is beautiful. It's the part of you that refuses to give up on your blogging dreams.But I also need to tell you something that might be hard to hear on a day when everything feels possible. Something that could save you from reliving this exact moment next January, making these exact same resolutions, feeling this exact same hope that fades by February.The way you've been approaching your blog isn't going to magically work just because the calendar changed.This episode walks through two versions of 2026. Two possible futures for your blogging business, both starting from this exact moment. One where you do what you've always done and end up exactly where you've always ended up. And one where you make a fundamentally different choice, where you stop trying to build alone, and where December 2026 looks nothing like any December before it.This is the episode I wish someone had made me listen to years ago.In this episode:Why New Year's blogging resolutions fail by February (and it's not a willpower problem)The structural problem with relying on motivation to grow your blog and email listTwo versions of 2026: where you'll be if nothing changes vs. where you could be with supportWhat I've observed in 8 years of coaching bloggers through January goal-settingWhy the bloggers who succeed aren't more disciplined, they're more supportedA month-by-month vision of what building your blog with partnership actually looks likeWhat happens when you stop trying to figure out content strategy, email marketing, and digital product creation aloneSpeaking directly to the part of you that's scared to invest in your blogging business againHere's the truth about bloggers who break through:They're not the most talented. They're not the most disciplined. They're not the ones with the most time or the fewest obstacles.They're the ones who got support. Every. Single. Time.The bloggers who stay stuck are the ones who keep trying to do it themselves. Who buy blogging courses but implement alone. Who set content calendar goals but have no one to hold them accountable. Who resolve to be more consistent with their blog posts, email newsletters, and social media, as if willpower alone has ever been enough.Make 2026 the year you stop doing it alone.Blog Execution Manager Plus is your hands-on blogging partner for the entire year. Not a course to consume by yourself. Not coaching where you get advice and figure out implementation alone. Actual partnership.What you get when you join this month:→ Onboarding call to map your blog, niche, audience, and goals → Custom roadmap built specifically for your blogging business → Lead magnet created to grow your email list → Welcome email sequence written and loaded → Content strategy mapped for consistent blog traffic → Sales page copy for your digital product or offer → Launch emails written to sell your course, ebook, or service → Project management handled so you always know what to focus on → Up to 16 hours per month of done-for-you work on your blog$500/month at beta pricing. This rate increases once beta fills. Join now and lock it in for as long as you stay.Three-month minimum because real blog growth takes time, and I'm not interested in being another abandoned attempt on your list. I'm interested in being the thing that finally works.This is your last January feeling this way.Not...

In this episode we are joined by Shahzad Naseem from the SAP SuccessFactors Product Strategy team to discuss the strategic reasoning behind the SmartRecruiters acquisition, the roadmap for Autonomous Payroll., & more! We go "under the hood" to explore why SAP chose SmartRecruiters over other vendors. How they evaluated every vendor and what set SmartRecruiters apart, focusing on the strength of their Applicant Tracking System (ATS) vs. "hollow" AI chatbots. Shazad reveals the 2026 vision for Employee Central Payroll (ECP), including the introduction of Autonomous Payroll Agents for compliance, reconciliation, and alerts that allow admins to "go home at 5:00 PM". We also clarify the future of SuccessFactors Recruiting vs. SmartRecruiters and how native onboarding fits into the new ecosystem. Key Takeaways & Chapters 00:00:00 | Intro: The PayrollBADIes Podcast Kickoff 00:01:12 | Meet Shahzad Naseem: SAP Strategy Lead & Musician 00:06:40 | The SmartRecruiters Business Case: Why SAP Acquired Them 00:12:05 | ATS Strength vs. Hollow Chatbots: The Evaluation Process 00:19:21 | Joule AI vs. Winston AI: Will They Ever Merge? 00:23:23 | The Future of "Headless" AI HR Applications 00:25:51 | 2025 Roadmap: Workforce Scheduling & Business Data Cloud (BDC) 00:27:12 | Autonomous Payroll: The Vision for ECP 00:29:55 | How Payroll Agents Solve Finance Reconciliation Gaps 00:32:33 | What Happens to SuccessFactors Recruiting & Onboarding?00:37:16 | Closing: The Future of Payroll Innovation If you care about Payroll, SAP, AI, Recruiting, Compliance, or the future of HR Technology, this episode is for you.

Today's guest is Mary Ann Miller, VP and Fraud Executive Advisor at Prove. Mary Ann brings extensive experience in fraud prevention, identity risk, and digital onboarding across financial services. Mary Ann joins Emerj Senior Editor, Marilie Fouchè, to discuss how financial institutions are applying data and AI to modernize customer onboarding while managing fraud, risk, and regulatory requirements. Mary Ann also breaks down how AI-driven identity verification can automate manual checks, safely support data pre-fill, and flag suspicious or non-human activity earlier in the onboarding process. The conversation highlights how these workflow changes can reduce operational burden, lower customer abandonment, and improve fraud outcomes without slowing down legitimate customers. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP232 In episode 232, Coffey talks with Margarita Ramos about the importance and future of the employee relations function following the $11.5 million SHRM discrimination verdict. They discuss the SHRM jury verdict and its implications for HR credibility; the role of employee relations at the intersection of compliance and employee experience; proactive versus reactive approaches to workplace conflict; multiple complaint channels and manager escalation obligations; why dismissing concerns as "not illegal" undermines trust; investigation failures highlighted in the SHRM case; investigator neutrality, training, and experience requirements; when and why to use outside investigators or counsel; leadership accountability and the role of the CHRO in employee relations; the three-legged stool of employee relations, HR business partners, and employment counsel; building ER infrastructure with case management systems and data analytics; handling high-performing but high-risk leaders; transparency in employee relations processes; reducing gossip through consistent and fair investigations; and the future of employee relations including responsible use of AI in investigations. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.  If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.  About our Guest: Margarita Ramos is a highly respected Global Employee Relations executive and employment attorney with more than two decades of experience across technology, SaaS, and financial services. She is trusted by CHROs, HR Business Partners, and C-suite leaders to build scalable ER infrastructures, stabilize organizations through change, and elevate the employee experience through disciplined governance and operational excellence. With a foundation rooted in JD-trained employment law—including roles as In-House Employment Counsel at Merrill Lynch and Principal Corporate Counsel at Microsoft—Margarita developed deep legal expertise in compliance, risk mitigation, and workplace investigations.  She later translated this expertise into senior ER and HR Compliance leadership roles at VMware, Splunk, RBC, and Bank of America, where she supported complex global workforces navigating rapid growth, cultural transformation, and organizational change. Throughout her career, Margarita has been brought in to create structure where ambiguity exists. She has built and led global ER Centers of Excellence, developed investigations and performance-management frameworks, and implemented modern case-management systems such as Workday, HR Acuity, and AI-enabled governance tools. Her approach blends empathy with operational rigor, ensuring ER functions are both employee-centric and aligned with business strategy. A skilled investigator and ER strategist, Margarita advises senior leaders on workplace investigations, conflict resolution, performance management, DEI&B, and global employment compliance. She is known for her ability to translate data, case trends, and cultural signals into actionable insights—leveraging ER metrics, KPIs, and reporting to influence leadership decisions, drive fairness, and strengthen organizational culture. Her data-driven approach enables leaders to make well-informed, consistent decisions that reinforce trust and accountability across the enterprise.  Margarita has also led M&A HR integration efforts at VMware and Splunk, overseeing cultural alignment, workforce assessments, and change-management strategies during periods of significant transformation. Her leadership in these environments reflects her commitment to creating workplaces where clarity, belonging, and operational excellence coexist. Beyond her corporate work, Margarita is deeply committed to developing future talent. She has mentored first-generation college students and contributed to organizations such as Girls Who Code, Year Up, and Hobart & William Smith Colleges. At Microsoft, she provided pro bono support for Kids in Need of Defense (KIND). Outside of work, she enjoys ballroom dancing and cooking. Margarita is passionate about shaping modern, strategic, tech-forward ER functions that support organizational values, reduce risk, build leadership capability, and create an environment where employees can do their best work with trust, fairness, and accountability. Margarita Ramos can be reached athttps://www.linkedin.com/in/margarita-ramos/ About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher.In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee.Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teach...

Season seven of the Grow Your B2B SaaS podcast centered on one core ambition: how to grow from early validation at 10K MRR to meaningful scale at 10M ARR. Across the season, founders, operators, and leaders shared practical guidance on product-market fit, hiring, go-to-market systems, partnerships, pricing, revenue operations, community, expansion revenue, and more. This summary distills their insights as shared in the episodes—nothing theoretical, nothing added beyond what they discussed—into a single, coherent narrative designed to help you focus, execute, and build momentum.From the outset, the thesis is clear. There are patterns you'll hear repeatedly—focus, alignment, ICP clarity, hiring for stage-fit, segmentation, community, and systems. There are also points of debate that reflect the realities of stage and context. What follows is a structured walkthrough of the advice discussed in the season, episode by episode, following the journey from 10K MRR through the climb toward 10M ARR.Season 7 Full Episode listS7E1: How to Build SaaS Partnerships That Actually Drive Revenue with KaraLynn LewisS7E2: Why 80% of Outbound Sales Fails, and How to Fix It with Besnik VrellakuS7E3: Building SaaS Partnerships That Actually Drive Revenue with Hugo PereiraS7E4: Why Your SaaS GTM Isn't Working And How to Fix It with Operational Discipline with Garrath RobinsonS7E5: B2B SaaS Sales Growth: Outbound Strategies to Scale Revenue with Joey GilkeyS7E6: How is AI Transforming Go To Market for B2B SaaS with Maja VojeS7E7: Why Human Psychology Still Wins in B2B SaaS Sales (Even in the Age of AI) with Desiree-Jessica PelyS7E8: Building a Community-Led Growth Engine for SaaS with Michelle GoodallS7E9: The Future of SaaS Content: AI, Personal Branding, and Authority with Tommy WalkerS7E10: Scaling SaaS Sales: From Founder-Led to High-Performance Teams with Kevin “KD” DorseyS7E11: How to Use Signal-Based Selling to Drive Efficient SaaS Growth with Shoaib G.M.S7E12: SaaS Pricing Strategy 2026: Hybrid Models, AI Costs & Value-Based Pricing with Tjitte JoostenS7E13: Building a Global SaaS GTM: Cultural Nuances, Local Teams & Expansion with Varun ThambaS7E14: Scaling SaaS in 2026: AI Adoption, Pricing Shifts & Efficient Growth with Romy Kotler-de GrootS7E15: SaaS Monetization in 2026: Tiering, Usage, AI Add-Ons & Pricing Experiments with Krzysztof SzyszkiewiczS7E16: SaaS GTM in 2026: AI, Hybrid Sales & High-Performance Revenue Engines with Richard SchenzelS7E17: How PLG Will Change in 2026: AI Agents, Onboarding & Hybrid GTM with Roelof OttenS7E18: Preparing Your SaaS for an Exit: Valuation Drivers, Buyers & Metrics That Matter with René de JongS7E19: How SaaS GTM Will Change in 2026: Thought Leadership, Intent Signals & AI-Powered Growth with Glenn MiseroyS7E20: How SaaS Companies Will Scale in 2026: GTM Efficiency, RevOps, and Word-of-Mouth Growth with Koen StamS7E21: How AI Will Rewrite SaaS GTM in 2026: Pricing, Efficiency & Sales Automation with Jacco van der Kooij

SummaryIn this episode of the Fuel Podcast, host Caleb Talley sits down with Sanjay Ahuja, founder of Believ.ai, to discuss his inspiring entrepreneurial journey. Sanjay shares how, after twenty-seven years of thriving in global corporate roles across India, Dubai, and the U.S., he embraced his entrepreneurial spirit to address a crucial gap in AI: clean data.Believ.ai emerged from Sanjay's firsthand experience with the complexities of onboarding merchants efficiently and securely. The platform's focus is on streamlining onboarding for marketplaces, payments, and logistics companies, tackling the dual challenge of speed and fraud prevention. Additionally, Sanjay explains his experience with Fuel Accelerator, describing Bentonville's unique, supportive environment for tech founders, and praising the city's vibrant entrepreneurial ecosystem.For those looking to launch their own ventures, Sanjay offers sage advice: “Be an entrepreneur at an early stage of life. You'll fail, and that's fine—you'll learn and move on to build something bigger and better.” This episode is a must-listen for founders seeking inspiration, practical insights, and a sense of belonging in the startup community!Show Notes(00:00) Introduction(04:22) Believ: An AI-Powered Onboarding Platform(07:07) Sanjay's Fuel and Bentonville Experience(12:20) Insights into the Fuel Accelerator(16:09) Adopting an Entrepreneurial Mindset(17:34) Closing ThoughtsLinksCaleb TalleyFuel AcceleratorFuel Accelerator YouTubeSanjay AhujaBeliev.ai

As 2025 comes to a close, Steve revisits five standout moments from five of our most impactful Great Practice conversations this year. This episode is built as a highlight reel, with short clips pulled from full-length interviews that focused on the business side of running a law firm. The goal is simple: give you the best ideas from 2025 in one place, so you can spot the next upgrade your firm needs and put it into action. As you listen, treat this like a working session. Steve tees up five areas to pay attention to, and each clip gives you a practical lens you can apply right away. When a segment makes you think, "That is exactly what we need," pick one idea to implement this week, then use the show notes to jump into the full episode for the complete conversation. You'll hear: John Morgan on building a systems-first, 21st-century firm through automation and transparency, and what it looks like to scale without relying on individual heroics Chris Murphy on upgrading your case mix by choosing your lanes, setting intake criteria, and confidently saying no to the wrong work while referring it out the right way Lori Pulvermacher on turning hiring into real capacity with a 90-day onboarding plan that defines what "winning" looks like at 30, 60, and 90 days Barb Betts on asking for introductions instead of transactional referrals, and how to do it with language that feels natural and creates real permission Robert Rose on building repeat referrals with a scalable partner program, using simple relationship "rings" and value touches that keep you top of mind If a specific moment hits home, check the show notes to jump into the full episode with that guest and take the next step from insight to implementation. Next week, we'll share Part 2: Best of 2025, Great Life. In this episode, you will hear: Five standout Great Practice moments from 2025 Scaling with systems, not heroics Automation and transparency for consistency and leverage Niche discipline, intake criteria, and confidently saying no Hiring into capacity with a 30/60/90-day onboarding plan Asking for introductions and building referral momentum through relationships Building repeat referrals with a structured partner content program Follow and Review: Subscribe & Review Never miss an episode. Subscribe on Apple Podcasts, Spotify, or YouTube. ⭐Like what you hear? A quick review helps more people find the show.⭐ Supporting Resources: Grow or Die: John Morgan's Relentless Strategy for Law Firm Expansion – Part 1: atticusadvantage.com/podcast/grow-or-die-john-morgan John Morgan: www.forthepeople.com/attorneys/john-morgan Morgan & Morgan: www.forthepeople.com Litify: www.litify.com Injury.com: www.injury.com The Client Upgrade System That Changes Everything with Chris Murphy: atticusadvantage.com/podcast/client-upgrade-system Chris Murphy: atticusadvantage.com/team/chris-murphy Scalli Murphy Law, P.C.: www.scallimurphy.com Onboarding as a Competitive Advantage: 7 Essential Tips for Law Firms with Lori Pulvermacher: atticusadvantage.com/podcast/strategic-onboarding-for-law-firms Lori Pulvermacher: atticusadvantage.com/team/lori-pulvermacher Download: New Hire Onboarding Guide for Law Firms: atticusadvantage.com/worksheets/new-hire-onboarding-guide Beyond Word of Mouth: Systemizing Referral Marketing with Barb Betts: atticusadvantage.com/podcast/beyond-word-of-mouth-systemizing-referral-marketing Barb Betts: www.barbbetts.com The Biggest Marketing Mistakes Lawyers Make and How to Fix Them with Robert Rose: atticusadvantage.com/podcast/marketing-mistakes-lawyers-make-with-robert-rose Robert Rose: robertrose.net Seventh Bear: www.seventhbear.com Reach Out To a Practice Advisor: atticusadvantage.com/contact-us   If there's a topic you would like us to cover on an upcoming episode, please email us at steve.riley@atticusadvantage.com. Curious about growing your own practice? Contact Atticus to see whether our law firm coaching can help you strengthen attorney success, refine your law firm business strategy, and build a practice that actually supports your life. You can also sign up for our newsletter to get practical insights on how to grow a law firm: from law firm leadership and management to marketing, hiring, operations, culture, and profitability, so you can build a Great Practice and a Great Life.

In this episode, I'm joined by Albert Prat, founder of B Brands and BeToken.Albert runs five profitable e-commerce brands doing ~€20M/year, and is tokenizing company equity under European regulation to raise capital, grow inventory, and expand into bigger markets like Germany. We also talk loyalty/community tokens, e-commerce growth levers, and what it takes to compete on delivery speed and supply.Key Timestamps[00:00:00] Intro: BeToken + €20M/year e-commerce brands [00:01:00] Albert's background and the five brands [00:02:00] Why tokenize equity: inventory + growth capital [00:04:00] Primary market now, secondary market coming [00:07:00] Utility token idea: community + rewards across brands [00:08:00] Lockups, liquidity pool, and investor protections [00:10:00] Onboarding: custodied wallets + KYC [00:13:00] Growth plan: stock, Germany, direct website sales [00:16:00] Marketing that works: influencers for fitness brands [00:18:00] E-commerce trends: speed, logistics, competition [00:21:00] 2026 roadmap: raise, list, expand, grow revenue [00:23:00] Targets: €35M next year, €100M longer termConnecthttps://betoken.io/https://x.com/betoken_iohttps://x.com/betoken_globalhttps://www.linkedin.com/in/albert-prat-asensio-29980b68/https://x.com/AlbertP0170DisclaimerNothing mentioned in this podcast is investment advice and please do your own research. It would mean a lot if you can leave a review of this podcast on Apple Podcasts or Spotify and share this podcast with a friend.Get featuredBe a guest on the podcast or contact us – https://www.web3pod.xyz/

Trading is no longer just a financial activity; it has become a spectator sport. In this episode, Threadguy explains how Gen Z's internet-native fluency, built through sneaker markets, NFTs, and meme cycles, translates into a new kind of market intuition: attention, momentum, and mimetics. We delve into “Entertainment Finance,” where perps, prediction markets, and live trading are starting to resemble streaming and esports more closely than Wall Street. Along the way, we explore why “internet capital markets” may pull everything on-chain over time, what happens when every asset becomes content, and why creators and traders will keep pushing into the open frontier. ---

What if you could build a thriving $2M construction business by focusing on the right team structure and core values? Tom Bunn shares his journey from corporate burnout to successful contractor, revealing how his team-first approach and EOS framework transformed Bunn and Sons from a handyman service to a thriving design-build firm, without the chaos that typically plagues construction businesses.What You'll LearnHow to transition from working IN your business to working ON your businessWhy core values are essential for qualifying both team members and clientsHow to structure and manage trade partner relationships for long-term successThe importance of maintaining margin in your business decisionsWhy "table stakes" business practices can become a major differentiator in constructionTime Stamps00:00 - Episode Intro01:02 - Starting Bunn and Sons: From Corporate to Construction03:43 - Building the Business: Early Challenges and Growth06:04 - Team Dynamics: Assembling and Managing the Crew09:27 - Core Values and Company Culture25:31 - Building Long-Lasting Trade Partner Relationships25:56 - Onboarding and Integrating New Trade Partners27:15 - Maintaining Trade Partner Relationships34:00 - Client Qualification and Vetting Process40:20 - Challenges and Best Practices in Construction42:16 - The Importance of Margin in Business47:18 - Differentiating Through Basic Business Practices49:26 - The Low Barrier to Entry in Construction53:41 - Simplicity vs. Complexity in Business Operations55:15 - Final Thoughts and ReflectionsSnippets from the Episode"I've found that a lot of people we hire come to us in a state I'd loosely describe as 'battered wife.' This industry has just become far too commonplace for tradespeople to be undervalued, overworked, and stressed out."- Tom Bunn"When things get lean, there's a constant temptation to want to say 'maybe we could make this work,' but you have to be careful. It's very easy to burn a lot of relationship capital with your team when you bring a bad client on board."- Tom Bunn"Simple doesn't mean easy. Pricing is simple: direct costs, indirect costs, and margin on top. But if you don't know what those are, that very simple thing becomes tough."- Tom BunnKey TakeawaysDefine your core values first, then hire to match themFocus on coordination and client experienceMaintain long-term trade partner relationshipsPay invoices on time and respect trade partners' expertiseQualify clients against your values and ideal client profileProtect your margins by saying no to the wrong opportunitiesBasic business practices can be your biggest differentiatorResources⁠⁠⁠⁠⁠⁠⁠⁠⁠24 Things⁠⁠⁠⁠⁠⁠⁠⁠⁠ Construction Business Owners Need to Successfully Hire & Train an Executive Assistant⁠⁠⁠⁠⁠⁠⁠⁠⁠Schedule⁠⁠⁠⁠⁠⁠⁠⁠⁠ a 15-Minute Roadblock CallBuild a Business that Runs without you. Explore our⁠⁠⁠⁠⁠⁠⁠⁠⁠ GrowthKits⁠⁠⁠⁠⁠⁠⁠⁠⁠ Need Marketing Help? We Recommend⁠⁠⁠⁠⁠⁠⁠⁠⁠ Benali⁠⁠⁠⁠⁠⁠⁠⁠⁠Need Help with podcast production? We recommend⁠⁠⁠⁠⁠⁠⁠⁠⁠ Demandcast⁠⁠⁠⁠⁠⁠⁠⁠⁠More from Tom BunnLinked InBun & Sons websiteBun & Sons on IGMore from Martin Holland⁠⁠⁠⁠⁠⁠⁠⁠⁠theprofitproblem.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠annealbc.com⁠⁠⁠⁠⁠⁠⁠⁠⁠   ⁠⁠⁠⁠⁠⁠⁠⁠⁠Email Martin⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Meet With Martin⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠More from Khalil⁠⁠⁠⁠⁠⁠⁠⁠⁠benali.com ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Email Khalil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Meet With Khalil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠More from The Cash Flow ContractorSubscribe to our⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube channel⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe to our ⁠⁠⁠⁠⁠⁠⁠⁠⁠Newsletter⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow On Social:⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠X(formerly Twitter)⁠⁠⁠⁠⁠⁠⁠⁠⁠Visit our ⁠⁠⁠⁠⁠⁠⁠⁠⁠website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Email⁠⁠⁠⁠⁠⁠⁠⁠⁠ The Cashflow Contractor

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here http://goodmorninghr.com/wp-content/uploads/2025/12/Good-Morning-HR-Episode-231-Discussion-Starter.pdf  In episode 231, Coffey talks with Diondra Filicetti about the real economics of employee engagement and how leaders can drive performance by shaping environment, alignment, and activation on their teams.  They discuss why engagement is an economic lever rather than a feel-good metric; how misaligned leadership expectations undermine performance; the impact of poorly prepared managers on engagement; practical ways to evaluate team capacity before adding headcount; the critical role of culture, trust, and behavior norms in workplace performance; strategies for designing the right environment, role alignment, and activation for teams; the Pygmalion Effect and how leaders' beliefs shape outcomes; diagnosing attitude issues versus structural problems; and using engagement needs as a framework for one-to-ones and organizational improvement.  You can find Diondra's book “Engagement Economics: Increasing Performance & Profitability by Engaging Your People” here https://a.co/d/9mTuXIs  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   About our Guest:  Diondra Filicetti is a Learning and Development professional, best-selling author, and two-time TEDx speaker. As the founder of Driven By Co., she helps organizations enhance performance through engaging workshops, leadership programs, and communication training. Her book Engagement Economics explores how employee engagement drives profitability and success. With expertise in adult learning and instructional design, Diondra has empowered professionals to lead with purpose, connect effectively, and inspire growth.  Diondra Filicetti can be reached at https://www.drivenbyco.com  https://www.linkedin.com/in/diondrafilicetti  https://www.facebook.com/DrivenByCo  http://instagram.com/drivenbyco  https://www.youtube.com/@drivenbyco Her book “Engagement Economics: Increasing Performance & Profitability by Engaging Your People”  https://a.co/d/9mTuXIs  About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Understand and explains the economic impact of employee engagement. Identify gaps in environment, alignment, and activation that reduce team performance. Apply practical leadership behaviors that build trust, clarify purpose, and elevate team capacity. 

What does the future of the pet service industry look like as technology and client expectations evolve? Matthew Kutas, founder and CEO of Republic of Dog, talks about the challenges and opportunities facing pet care businesses today. He discusses how technology can streamline operations without losing the emotional connection at the heart of the work, and why onboarding is a make-or-break process for client trust. Matthew shares insights on staffing, scaling, and the professionalization of the industry. He also explores how pet care intersects with city planning, corporate wellness, and strategic partnerships, pointing to new opportunities for growth. Main topics: Technology's impact on pet services Onboarding as client trust foundation Balancing scaling with personalization Staffing challenges and expectations City planning, condos, and corporate programs Main takeaway: "Technology should give you more time to do the important things—it should enhance the client's experience, not replace the human connection." – Matthew Kutas As pet care professionals, we often look to tech to solve our pain points. Scheduling tools, payment systems, even AI—these can save hours of work. But Matthew Kutas reminds us that the point isn't to automate away the heart of our service. Instead, we should use the time we gain to deepen relationships with clients and their pets. Send that personal message. Make that check-in call. Show you care. Because in an industry built on trust, the human connection is what truly sets us apart. About our guest: Matthew Kutas is the founder and CEO of Republic of Dog, based in Canada. With over 25 years in the pet service industry, he has built and operated businesses in dog walking, daycare, grooming, and boarding, before shifting into consulting and advising. Today, his focus is on how pet services integrate into urban living, condos, and hotels, while also addressing industry-wide challenges like technology, staffing, and scaling. Matthew works with pet care companies, city planners, and property managers to ensure pets remain central in both business growth and community design. Links: https://republicofdog.ca Check out our Starter Packs See all of our discounts! Check out ProTrainings Code: CPR-petsitterconfessional for 10% off

Scarce Assets: Vance Crowe explains why BTC is becoming the superior store of value, how it could reshape farmland economics, & why family legacy may be the most important asset you pass on.---

You know that moment when someone sees something in you long before you're ready to claim it? For many leaders, that moment becomes the spark that changes everything. For Vicky Brown, it was the gentle (yet persistent) nudge that pushed her from devoted "number two" to founder of a thriving HR firm that's been supporting high-performance companies for more than two decades. Too often, business owners think of HR as paperwork, policies, or "the stuff you deal with when something goes wrong." But Vicky's story—and her expertise—reveal a very different truth: HR is leadership. HR is vision. HR is the people strategy that creates growth, retention, and long-term success. With 20+ years of corporate leadership behind her, Vicky stepped into entrepreneurship almost by accident. But what she built—Idomeneo Enterprises and the Leaders Journey Experience—now helps business owners streamline their operations, strengthen their culture, and lead with confidence. And yes, her unexpected background as an opera singer plays a surprising role in how she shows up as a leader today. In this episode, Vicky breaks down how to hire well, retain top talent, lead remote teams, and embrace the mindset required to grow—and how you can do the same. Finding & Keeping the Right People Hiring high performers doesn't start with a job post—it starts the moment you recognize a gap on your team. Vicky explains that clarity is everything: when leaders don't define what they truly need, they end up hiring "whoever sticks" instead of hiring strategically. Onboarding goes beyond SOPs. High performers want context—why their work matters, where it fits in the bigger picture, and what success actually looks like. When people feel informed and empowered, they stay engaged and contribute at a higher level. And retention? It comes down to vision. Vicky shares that great leaders build a vision big enough to hold their team's dreams. Some people will eventually pursue their own path—and that's a win. But the right culture gives ambitious, talented people room to grow with you. Leading With Vision—And Letting Your Team Shine With decades of HR leadership behind her, Vicky reminds us that great CEOs don't know everything—they know enough to hire the right experts. She encourages leaders to stay curious, keep learning, and stay connected to every part of the business, even the parts outside their natural strengths. Culture is equally essential, especially for remote teams. Vicky shares how her company maintains connection through weekly team touchpoints—tactical meetings, kudos and wins, shared learning, and a beloved "Wednesday Water Cooler" that mixes fun with genuine relationship building. These small rituals create trust and make work feel human. And then there's her opera background. Her teacher's advice—"Sing with your opera voice all the time"—became a leadership mantra about confidence, presence, and stepping fully into your role. It's the mindset that helped Vicky evolve from a reluctant founder to a visionary leader. Enjoy this episode with Vicky Brown… Soundbytes 08:53 - 09:10 "You're good at what you're good at, but now you're responsible for a whole world of other tasks. I had never sold anything—now suddenly I'm responsible for sales, marketing, accounting, all of it." 14:14 - 14:25 "Your vision needs to be large enough to hold their dream. If your vision is big enough, there's infinite opportunity for them with you." Quotes "You just have to step into that suit and wear it." "High performers don't just want to make widgets—they want to know how their work fits into the bigger picture." "Recruiting is a marketing function. You're selling the opportunity to the right people." "You need to know enough to be dangerous, but not enough to do it all. Hire experts." Links mentioned in this episode: From Our Guest Website: https://idomeneoinc.com/ LinkedIn Profile: https://www.linkedin.com/in/vicky-brown-4160061/ The Ultimate HR Workflow Guide: http://vickybrownhr.com/podcastgift Connect with brandiD Find out how top leaders are increasing their authority, impact, and income online. Listen to our private podcast, The Professional Presence Podcast: https://thebrandid.com/professional-presence-podcast Ready to elevate your digital presence with a powerful brand or website? Contact us here: https://thebrandid.com/contact-form/

In this episode, I go back to one of the original ideas behind Rocket Chiro and what used to be Black Sheep DC: relationship marketing. This topic has been near and dear to me for a long time, and I wanted to revisit it because I think it is especially relevant heading into a new year. A lot of chiropractors are either just getting started, feeling stuck, or reflecting on why their practice does not feel as stable as they want it to be. In my experience, a big part of that comes down to how you think about marketing and growth. Specifically, are you trying to build relationships, or are you just trying to make sales? Why Chiropractic Is a Relationship Business Chiropractic is not a big-ticket, one-time-sale business like real estate or high-end sales. We do not make our money from a single transaction. Chiropractic works much more like a restaurant. Restaurants succeed because they have repeat customers over a long period of time. Some people come in all the time. Some come occasionally. Some only come for special occasions. But when they want that type of food, they go back to the same place. Chiropractic works the same way. If someone comes in, finishes a care plan, and never comes back, that is not a success. That is a broken relationship. The Goal Most Chiropractors Get Wrong I talk through three different goals chiropractors tend to have. The wrong goal is simply "I want new patients." A better goal is "I want new patients who are a good fit for my practice." The best goal is "I want new patients who are a good fit for my practice and who always come to me when they need a chiropractor." That last goal changes everything. It changes how you onboard patients, how you make recommendations, how you follow up, and how you market. Retention Is Not PVA One of my long-standing soapboxes is that real retention is not a PVA number. Real retention is not about how many visits someone averages during a care plan. Real retention is about maintaining the doctor patient relationship over time. If someone sees you ten times over twenty years, but every single time they need a chiropractor they come back to you, that is incredible retention. Retention is about time, trust, and being the default chiropractor in someone's life. Dating for Marriage vs Dating for Sex I use a dating analogy to explain how mindset changes behavior. If you are dating with the intention of a long-term relationship or marriage, you move differently. You listen more. You are more honest. You care about fit. You think long term. If your only goal is to score, none of that matters. The same thing happens in chiropractic. If your only goal is to close a new patient, you will use pressure, scare tactics, and short-term thinking. If your goal is a long-term relationship, your entire approach changes. How a Relationship Mindset Changes Your Practice I walk through several areas where this mindset shows up. Onboarding looks different. You listen more, talk less, and focus on agreement instead of closing. Recommendations and care plans become more flexible, educational, and structured instead of rigid and contract-driven. Follow-up and reactivation feel natural instead of awkward. You check in because you care, not because you are desperate. Marketing shifts from chasing new patients with deals and urgency to building authority, trust, and long-term connection with both new and existing patients. Relationship Marketing and SEO I also talk about how this mindset applies to SEO and online marketing. Short-term SEO tactics rely on fake activity, fake reviews, junk backlinks, and manufactured signals. They can work briefly, but they are unstable and risky. Long-term SEO is relational. It is built on real reviews, real activity, real authority, and consistency over time. Selling to people who trust you is easy. Getting people to trust you is hard. Google works the same way. You do not game a relationship. You build one. The Big Takeaway Relationship marketing is long-term and stable. Sales marketing is short-term and unstable. One compounds. The other burns out. And the final thought I leave you with is this: What you do to get patients is what you have to do to keep them. If you rely on pressure to get people in the door, you will need pressure to keep them. If you build trust to get them, trust is what keeps them coming back.   Resources Mentioned: Free Website/SEO Review: https://rocketchiro.com/chiropractic-practice-assessment Best chiropractic websites: https://rocketchiro.com/best-chiropractic-websites  

BONUS: Swimming in Tech Debt — Practical Techniques to Keep Your Team from Drowning in Its Codebase In this fascinating conversation, veteran software engineer and author Lou Franco shares hard-won lessons from decades at startups, Trello, and Atlassian. We explore his book "Swimming in Tech Debt," diving deep into the 8 Questions framework for evaluating tech debt decisions, personal practices that compound over time, team-level strategies for systematic improvement, and leadership approaches that balance velocity with sustainability. Lou reveals why tech debt is often the result of success, how to navigate the spectrum between ignoring debt and rewriting too much, and practical techniques individuals, teams, and leaders can use starting today. The Exit Interview That Changed Everything "We didn't go slower by paying tech debt. We went actually faster, because we were constantly in that code, and now we didn't have to run into problems." — Lou Franco   Lou's understanding of tech debt crystallized during an exit interview at Atalasoft, a small startup where he'd spent years. An engineer leaving the company confronted him: "You guys don't care about tech debt." Lou had been focused on shipping features, believing that paying tech debt would slow them down. But this engineer told a different story — when they finally fixed their terrible build and installation system, they actually sped up. They were constantly touching that code, and removing the friction made everything easier. This moment revealed a fundamental truth: tech debt isn't just about code quality or engineering pride. It's about velocity, momentum, and the ability to move fast sustainably. Lou carried this lesson through his career at Trello (where he learned the dangers of rewriting too much) and Atlassian (where he saw enterprise-scale tech debt management). These experiences became the foundation for "Swimming in Tech Debt." Tech Debt Is the Result of Success "Tech debt is often the result of success. Unsuccessful projects don't have tech debt." — Lou Franco   This reframes the entire conversation about tech debt. Failed products don't accumulate debt — they disappear before it matters. Tech debt emerges when your code survives long enough to outlive its original assumptions, when your user base grows beyond initial expectations, when your team scales faster than your architecture anticipated. At Atalasoft, they built for 10 users and got 100. At Trello, mobile usage exploded beyond their web-first assumptions. Success creates tech debt by changing the context in which code operates. This means tech debt conversations should happen at different intensities depending on where you are in the product lifecycle. Early startups pursuing product-market fit should minimize tech debt investments — move fast, learn, potentially throw away the code. Growth-stage companies need balanced approaches. Mature products benefit significantly from tech debt investments because operational efficiency compounds over years. Understanding this lifecycle perspective helps teams make appropriate decisions rather than applying one-size-fits-all rules. The 8 Questions Framework for Tech Debt Decisions "Those 8 questions guide you to what you should do. If it's risky, has regressions, and you don't even know if it's gonna work, this is when you're gonna do a project spike." — Lou Franco   Lou introduces a systematic framework for evaluating whether to pay tech debt, inspired by Bob Moesta's push-pull forces from product management. The 8 questions create a complete picture:   Visibility — Will people outside the team understand what we're doing? Alignment — Does this match our engineering values and target architecture? Resistance — How hard is this code to work with right now? Volatility — How often do we touch this code? Regression Risk — What's the chance we'll introduce new problems? Project Size — How big is this to fix? Estimate Risk — How uncertain are we about the effort required? Outcome Uncertainty — How confident are we the fix will actually improve things?   High volatility and high resistance with low regression risk? Pay the debt now. High regression risk with no tests? Write tests first, then reassess. Uncertain outcomes on a big project? Do a spike or proof of concept. The framework prevents both extremes — ignoring costly debt and undertaking risky rewrites without proper preparation. Personal Practices That Compound Daily "When I sit down at my desk, the first thing I do is I pay a little tech debt. I'm looking at code, I'm about to change it, do I even understand it? Am I having some kind of resistance to it? Put in a little helpful comment, maybe a little refactoring." — Lou Franco   Lou shares personal habits that create compounding improvements over time. Start each coding session by paying a small amount of tech debt in the area you're about to work — add a clarifying comment, extract a confusing variable, improve a function name. This warms you up, reduces friction for your actual work, and leaves the code slightly better than you found it. The clean-as-you-go philosophy means tech debt never accumulates faster than you can manage it. But Lou's most powerful practice comes at the end of each session: mutation testing by hand. Before finishing for the day, deliberately break something — change a plus to minus, a less-than to less-than-or-equal. See if tests catch it. Often they don't, revealing gaps in test coverage. The key insight: don't fix it immediately. Leave that failing test as the bridge to tomorrow's coding session. It connects today's momentum to tomorrow's work, ensuring you always start with context and purpose rather than cold-starting each day. Mutation Testing: Breaking Things on Purpose "Before I'm done working on a coding session, I break something on purpose. I'll change a plus to a minus, a less than to a less than equals, and see if tests break. A lot of times tests don't break. Now you've found a problem in your test." — Lou Franco   Manual mutation testing — deliberately breaking code to verify tests catch the break — reveals a critical gap in most test suites. You can have 100% code coverage and still have untested behavior. A line of code that's executed during tests isn't necessarily tested — the test might not actually verify what that line does. By changing operators, flipping booleans, or altering constants, you discover whether your tests protect against actual logic errors or just exercise code paths. Lou recommends doing this manually as part of your daily practice, but automated tools exist for systematic discovery: Stryker (for JavaScript, C#, Scala) and MutMut (for Python) can mutate your entire codebase and report which mutations survive uncaught. This isn't just about test quality — it's about understanding what your code actually does and building confidence that changes won't introduce subtle bugs. Team-Level Practices: Budgets, Backlogs, and Target Architecture "Create a target architecture document — where would we be if we started over today? Every PR is an opportunity to move slightly toward that target." — Lou Franco   At the team level, Lou advocates for three interconnected practices. First, create a target architecture document that describes where you'd be if starting fresh today — not a detailed design, but architectural patterns, technology choices, and structural principles that represent current best practices. This isn't a rewrite plan; it's a North Star. Every pull request becomes an opportunity to move incrementally toward that target when touching relevant code. Second, establish a budget split between PM-led feature work and engineering-led tech debt work — perhaps 80/20 or whatever ratio fits your product lifecycle stage. This creates predictable capacity for tech debt without requiring constant negotiation. Third, hold quarterly tech debt backlog meetings separate from sprint planning. Treat this backlog like PMs treat product discovery — explore options, estimate impacts, prioritize based on the 8 Questions framework. Some items fit in sprints; others require dedicated engineers for a quarter or two. This systematic approach prevents tech debt from being perpetually deprioritized while avoiding the opposite extreme of engineers disappearing into six-month "improvement" projects with no visible progress. The Atlassian Five-Alarm Fire "The Atlassian CTO's 'five-alarm fire' — stopping all feature development to focus on reliability. I reduced sync errors by 75% during that initiative." — Lou Franco   Lou shares a powerful example of leadership-driven tech debt management at scale. The Atlassian CTO called a "five-alarm fire" — halting all feature development across the company to focus exclusively on reliability and tech debt. This wasn't panic; it was strategic recognition that accumulated debt threatened the business. Lou worked on reducing sync errors, achieving a 75% reduction during this focused period. The initiative demonstrated several leadership principles: willingness to make hard calls that stop revenue-generating feature work, clear communication of why reliability matters strategically, trust that teams will use the time wisely, and commitment to see it through despite pressure to resume features. This level of intervention is rare and shouldn't be frequent, but it shows what's possible when leadership truly prioritizes tech debt. More commonly, leaders should express product lifecycle constraints (startup urgency vs. mature product stability), give teams autonomy to find appropriate projects within those constraints, and require accountability through visible metrics and dashboards that show progress. The Rewrite Trap: Why Big Rewrites Usually Fail "A system that took 10 years to write has implicit knowledge that can't be replicated in 6 months. I'm mostly gonna advocate for piecemeal migrations along the way, reducing the size of the problem over time." — Lou Franco   Lou lived through Trello's iOS navigation rewrite — a classic example of throwing away working code to start fresh, only to discover all the edge cases, implicit behaviors, and user expectations baked into the "old" system. A codebase that evolved over several years contains implicit knowledge — user workflows, edge case handling, performance optimizations, and subtle behaviors that users rely on even if they never explicitly requested them. Attempting to rewrite this in six months inevitably misses critical details. Lou strongly advocates for piecemeal migrations instead. The Trello "Decaffeinate Project" exemplifies this approach — migrating from CoffeeScript to TypeScript incrementally, with public dashboards showing the percentage remaining, interoperable technologies allowing gradual transition, and the ability to pause or reverse if needed. Keep both systems running in parallel during migrations. Use runtime observability to verify new code behaves identically to old code. Reduce the problem size steadily over months rather than attempting big-bang replacements. The only exception: sometimes keeping parallel systems requires scaffolding that creates its own complexity, so evaluate whether piecemeal migration is actually simpler or if you're better off living with the current system. Making Tech Debt Visible Through Dashboards "Put up a dashboard, showing it happen. Make invisible internal improvements visible through metrics engineering leadership understands." — Lou Franco   One of tech debt's biggest challenges is invisibility — non-technical stakeholders can't see the improvement from refactoring or test coverage. Lou learned to make tech debt work visible through dashboards and metrics. The Decaffeinate Project tracked percentage of CoffeeScript files remaining, providing a clear progress indicator anyone could understand. When reducing sync errors, Lou created dashboards showing error rates declining over time. These visualizations serve multiple purposes: they demonstrate value to leadership, create accountability for engineering teams, build momentum as progress becomes visible, and help teams celebrate wins that would otherwise go unnoticed. The key is choosing metrics that matter to the business — error rates, page load times, deployment frequency, mean time to recovery — rather than pure code quality metrics like cyclomatic complexity that don't translate outside engineering. Connect tech debt work to customer experience, reliability, or developer productivity in ways leadership can see and value. Onboarding as a Tech Debt Opportunity "Unit testing is a really great way to learn a system. It's like an executable specification that's helping you prove that you understand the system." — Lou Franco   Lou identifies onboarding as an underutilized opportunity for tech debt reduction. When new engineers join, they need to learn the codebase. Rather than just reading code or shadowing, Lou suggests having them write unit tests in areas they're learning. This serves dual purposes: tests are executable specifications that prove understanding of system behavior, and they create safety nets in areas that likely lack coverage (otherwise, why would new engineers be confused by the code?). The new engineer gets hands-on learning, the team gets better test coverage, and everyone wins. This practice also surfaces confusing code — if new engineers struggle to understand what to test, that's a signal the code needs clarifying comments, better naming, or refactoring. Make onboarding a systematic tech debt reduction opportunity rather than passive knowledge transfer. Leadership's Role: Constraints, Autonomy, and Accountability "Leadership needs to express the constraints. Tell the team what you're feeling about tech debt at a high level, and what you think generally is the appropriate amount of time to be spent on it. Then give them autonomy." — Lou Franco   Lou distills leadership's role in tech debt management to three elements. First, express constraints — communicate where you believe the product is in its lifecycle (early startup, rapid growth, mature cash cow) and what that means for tech debt tolerance. Are we pursuing product-market fit where code might be thrown away? Are we scaling a proven product where reliability matters? Are we maintaining a stable system where operational efficiency pays dividends? These constraints help teams make appropriate trade-offs. Second, give autonomy — once constraints are clear, trust teams to identify specific tech debt projects that fit those constraints. Engineers understand the codebase's pain points better than leaders do. Third, require accountability — teams must make their work visible through dashboards, metrics, and regular updates. Autonomy without accountability becomes invisible engineering projects that might not deliver value. Accountability without autonomy becomes micromanagement that wastes engineering judgment. The balance creates space for teams to make smart decisions while keeping leadership informed and confident in the investment. AI and the Future of Tech Debt "I really do AI-assisted software engineering. And by that, I mean I 100% review every single line of that code. I write the tests, and all the code is as I would have written it, it's just a lot faster. Developers are still responsible for it. Read the code." — Lou Franco   Lou has a chapter about AI in his book, addressing the elephant in the room: will AI-generated code create massive tech debt? His answer is nuanced. AI can accelerate development tremendously if used correctly — Lou uses it extensively but reviews every single line, writes all tests himself, and ensures the code matches what he would have written manually. The problem emerges with "vibe coders" — non-developers using AI to generate code they don't understand, creating unmaintainable messes that become someone else's problem. Developers remain responsible for all code, regardless of how it's generated. This means you must read and understand AI-generated code, not blindly accept it. Lou also raises supply chain security concerns — dependencies can contain malicious code, and AI might introduce vulnerabilities developers miss. His recommendation: stay six months behind on dependency updates, let others discover the problems first, and consider separate sandboxed development machines to limit security exposure. AI is a powerful tool, but it doesn't eliminate the need for engineering judgment, testing discipline, or code review practices. The Style Guide Beyond Formatting "Have a style guide that goes beyond formatting to include target architecture. This is the kind of code we want to write going forward." — Lou Franco   Lou advocates for style guides that extend beyond tabs-versus-spaces formatting rules to include architectural guidance. Document patterns you want to move toward: how should components be structured, what state management approaches do we prefer, how should we handle errors, what testing patterns should we follow? This creates a shared understanding of the target architecture without requiring a massive design document. When reviewing pull requests, teams can reference the style guide to explain why certain approaches align with where the codebase is headed versus perpetuating old patterns. This makes tech debt conversations less personal and more objective — it's not about criticizing someone's code, it's about aligning with team standards and strategic direction. The style guide becomes a living document that evolves as the team learns and technology changes, capturing collective wisdom about what good code looks like in your specific context. Recommended Resources Some of the resources mentioned in this episode include:  Steve Blank's Four Steps To Epiphany The podcast episode with Bernie Maloney where we discuss the critical difference between "enterprise" and "startup". And Geoffrey Moore's Crossing the Chasm, and Dealing with Darwin.   About Lou Franco   Lou Franco is a veteran software engineer and author of Swimming in Tech Debt. With decades of experience at startups, as well as Trello, and Atlassian, he's seen both sides of debt—as coder and leader. Today, he advises teams on engineering practices, helping them turn messy codebases into momentum.   You can link with Lou Franco on LinkedIn and learn more at LouFranco.com.

The right rituals—and the right conversations—can transform how your team collaborates.Strong collaboration starts with thoughtful practices and clear communication. As Molly Sands, Head of the Teamwork Lab at Atlassian, emphasizes, the teams that thrive are the ones that regularly pause to align on what matters and how they're progressing. “You want to know if you're making progress,” she notes, “and you want ways to redirect early—before you're scrambling at the end.”Through her research with teams across Atlassian and around the world, Sands has seen how small, consistent habits—monthly goal reviews, transparent updates, shared spaces for spontaneous interaction—build alignment, psychological safety, and momentum. And in hybrid and distributed environments, she highlights how “bursty” collaboration patterns and intentional meeting design help teams move faster without burning out.In this Quick Thinks episode of Think Fast, Talk Smart, Sands and host Matt Abrahams break down the rituals that make teamwork work, from OKR check-ins to collaboration hours to the rotating Chief Vibes Officer. No matter where your team sits, Sands shows how intentional communication unlocks connection, speed, and more satisfying ways of working together.Episode Reference Links:Molly SandsEp.241 Team Spirit: How to Make Group Work WorkConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:43) - Measuring Collaboration the Right Way (05:35) - Training Leaders & Goal Rituals (07:49) - Creating Space for Spontaneous Work (11:20) - Making In-Person Time Count (11:44) - Three High-Impact Team Gatherings (14:00) - Supporting Diverse Communication Styles (16:08) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns. Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.

Natalia Chappell is the founder of Natalia Chappell & Co, a UK-based consultancy helping luxury and lifestyle brands scale sustainably. Previously, she led marketing for THG's luxury division, working with brands like Coach and Ralph Lauren across price points from hundreds to thousands of pounds.In this episode of DTC Pod, Natalia breaks down what it really takes for US brands to win in the UK—and why so many get it wrong. She shares the full-funnel mistakes she sees premium brands make over and over, why some household US names thrived in Britain while others quietly retreated, and what's actually driving results on Meta right now. She also gets into how to connect with younger consumers who think differently about spending, and why the old playbook of polished content isn't cutting it anymore. Plus, her journey from corporate marketing leader to female founder, and what she wishes more people understood about building a business as a woman.Episode brought to you by StordInteract with other DTC experts and access our monthly fireside chats with industry leaders on DTC Pod Slack.On this episode of DTC Pod, we cover:1. Lessons from high-growth UK e-commerce brands 2. Creating sustainable, holistic marketing strategies3. Using data and analytics to drive channel mix decisions4. Optimizing for paid and organic synergy5. Landing page and website audit best practices6. UGC, influencer, and creator partnership frameworks7. Onboarding and managing creators for conversion and brand fit8. Navigating UK logistics, customs, and local expectations9. How to adapt brand voice and content for UK consumer10. UK cultural moments and how to plan campaigns around them11. Success stories (Drunk Elephant, Ralph Lauren, Coach) and why some US brands flop12. Digital-first approaches to brand building13. Upcoming trends—partnership ads, authentic content, and Gen Z consumers14. Supporting and growing as a female founder in e-commerceTimestamps00:00 Introduction to DTC POD and episode with Natalia Chappell01:18 Natalia's background: fashion, digital marketing, luxury brand experience03:26 Lessons learned building luxury and beauty e-commerce teams05:16 Becoming a female founder and launching Natalia Chappell & Co07:22 The type and scale of brands Natalia's agency works with09:07 Optimizing paid-to-organic mix for sustainable growth12:12 Data, analytics, and the importance of first-party data integrity13:33 Why understanding inventory and offer depth matters before scaling ads16:26 Building a marketing flywheel that feeds itself18:50 Audience segmentation, CRM, and conversion optimization20:08 Attribution modeling and keeping data integrations clean22:29 Organic growth: auditing website, SEO, landing pages, and reviews24:03 Content strategy: authentic UGC, influencers, and the UK market26:58 Equipping creators for conversion, not just reach29:25 Structuring affiliate and creator programs, commissioning vs. flat fees33:01 Logistics: Warehousing, customs, and UK delivery expectations36:54 Adapting voice, copy, and calendar to resonate in the UK38:34 Brand case studies: Drunk Elephant, Coach, Ralph Lauren41:09 Why some US brands struggle in the UK (Forever 21, etc.)44:21 Trends to watch: partnership ads, content authenticity, Gen Z targeting47:25 Where to find and connect with Natalia ChappellShow notes powered by CastmagicPast guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.  Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter here.Projects the DTC Pod team is working on:DTCetc - all our favorite brands on the internetOlivea - the extra virgin olive oil & hydroxytyrosol supplementCastmagic - AI Workspace for ContentFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTokNatalia Chappell - Founder of Natalia Chappell & Co.Blaine Bolus - Co-Founder of CastmagicRamon Berrios - Co-Founder of Castmagic

The secret to effective teamwork and collaboration.To collaborate, we have to communicate. As Molly Sands knows, “The more that we can get on the same page, the more effective we are.”Sands is a behavioral scientist and the head of the Teamwork Lab at Atlassian, where she researches how teams can collaborate more effectively and efficiently, especially in distributed and hybrid work environments. As she's seen in her research and within her own team, “People can accomplish a lot more together when they work well together.” The key to unlocking that potential lies in communication that aligns people not just in their activity, but in their deeper goals and vision. “The best work happens when you start by asking why,” she says, “getting people to really understand: why is this a problem, why do we wanna solve it, and how are we uniquely positioned to do that? The more that we can map this out together, the more effective our teams tend to be.”In this episode of Think Fast, Talk Smart, Sands and host Matt Abrahams discuss strategies for effective collaboration, from “page-led” meetings and asynchronous video messages to using AI as a collaborator. Whether your team is working face-to-face or across time zones, Sands' insights show how better communication is the key to better collaboration.Episode Reference Links:Molly SandsEp.241 Team Spirit: How to Make Group Work WorkConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:32) - How the Teamwork Lab Works (04:03) - Top Challenges for Teams (04:37) - Clarifying Goals & Alignment (07:19) - AI as a Collaborative Partner (09:25) - Atlassian's AI Onboarding Buddy (12:49) - Rethinking Meetings (15:58) - Three Types of Work Time (17:17) - Replacing Meetings with Asynchronous Video (20:02) - The Final Three Questions (24:11) - Conclusion  ********This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.