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Send us a textWe map the new course landscape and show how trust, focus, and thoughtful support turn a crowded niche into an advantage. From onboarding that builds safety to AI-driven upsells, we share practical ways to raise completion and profit without bloat.• market shift post‑2020 and AI making course creation easier• trust recession, proof of expertise, and honest limits• picking support structures that match ideal clients• designing for focus with missions, tracks, and tools• engagement loops, reactivation prompts, and peer recognition• built‑in upsells, AI agents, and shareable wins• common mistakes: non‑actionable content and weak onboarding• mini courses for quick wins vs signature transformations• long game mindset and stair‑step offers before self‑paced• how to work with Jasmine and where to find herYou love all things tiny marketing. Head down to the show notes page and sign up for the wait list to join the tiny marketing club where you get to work one-on-one with me with trainings, feedback, and pop-up coaching that will help you scale your marketing as a B2B service business.Jasmine Jonte helps experts turn braindumps into world-class programs! Her Done-For-You Course Creation agency takes care of everything - from the big picture promise down to the last worksheet download. They're on a mission to make learning simple and fun for 10 Million students while saving 100+ hours for every course creator they partner with!Coupling her teaching experience with business savvy and management skills, you'll want her to do the heavy lifting when building or upgrading your online programs!LinkedIn: https://www.linkedin.com/in/jasminejonte/Website: Cre8tion.coYouTube: https://www.youtube.com/@JasmineJonteCRE8TIONJoin my events community for FREE monthly events.I offer free events each month to help you master your business's growth through marketing, sales, systems, and offer strategy. Join the community here! Are you tired of prospects ghosting you? With a Gateway Offer, that won't happen.Over the next Ten Days, we will launch and sell our Gateway Offers with the goal of reaching booked-out status!Join the challenge here.Support the showApply for the Tiny Marketing Club >>> Join the ClubCome tour my digital home :) >>>WebsiteWanna be friends? >>> LinkedInLet's chat every Tuesday! >>> NewsletterCatch the video podcast on YouTube >>>YouTubeJoin my event group for live events >>>Meetup
Starting a new job should feel energizing, not overwhelming. Yet research shows that nearly 30% of new hires leave within their first 90 days, a costly miss that often traces back to ineffective onboarding and orientation. Even more telling, only 12% of employees believe their company provides a great onboarding experience, which means most people feel the system fails them at exactly the moment they need it most. And considering that organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%, the stakes for getting it right are high. In this episode of Bring Out the Talent, we're joined by Dr. Mechelle Roberthon, a nationally recognized HR and organizational development leader, keynote speaker, and consultant. With over 15 years of experience helping organizations strengthen culture and elevate employee experience, Dr. Rob is known for her practical, people-first approach that turns talent strategies into measurable business impact. This conversation is about shifting onboarding and orientation from administrative necessity into strategic advantage. From blending compliance with culture to designing orientation that truly resonates, Dr. Rob shares strategies leaders can use to set employees up for long-term success. Get ready for a future-focused discussion that will reshape how you think about onboarding, orientation, and those critical first chapters of the employee journey.
Something New! For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP226 In episode 226, Coffey talks with Pam Boyd and Bernie Beck about creating drama-free workplaces and eliminating wasted emotional energy from organizations. They discuss how workplace drama differs from ordinary conflict; the cost of toxic employees and fear-based leadership; strategies for accountability and courageous conversations; the “C-R-E-A-T-E-D” framework to create cultures that thrive; using emotional intelligence and personal development plans to improve team culture; how to replace confrontation anxiety with consistent coaching; and how leaders can operationalize emotional intelligence to build healthier, more productive organizations. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com. If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com. About our Guest: Pam has presented in seven countries and all fifty states and has written six books and three screenplays. She studied theater and pre-med at the University of Oklahoma and has a BBA from Northwood University. Bernie Beck has thirty years of experience in business leadership and more than four thousand consulting, executive coaching and training hours. He earned his BBA at Gonzaga University, Coaching credentials from UTD School of Management, and is a PCC from the ICF. Pam and Bernie can be reached at https://www.linkedin.com/in/pamela-boyd-8b193b1/ https://www.linkedin.com/in/berniebeck/ Pam and Bernie's book, The Drama-Free Business: From Inception to Succession: https://a.co/d/hrF6nDZ Pam's firm, Dramatic Conclusions: www.dramaticconclusions.com About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth. Learning Objectives: Identify sources of workplace drama and distinguish them from normal conflict. Apply the C-R-E-A-T-E-D framework to strengthen organizational culture. Practice the BEERS or PEERS coaching model to address performance and behavior issues effectively. Build systems for feedback, recognition, and development that reinforce accountability. Operationalize emotional intelligence through regular coaching, trust-building, and leader self-awareness.
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of disconnection in the workplace with guests Susie Leacy and Kevin Empey. They explore the impact of remote work on employee connection, the role of leadership in fostering a cohesive culture, and the importance of intentional strategies to build relationships among employees. The conversation also touches on the multi-generational workforce and the need for organizations to adapt their communication and engagement strategies to meet diverse needs. Ultimately, the episode emphasizes that connection is a shared responsibility between leaders and employees, and that fostering a culture of connection is essential for organizational success. Takeaways Disconnection is a significant challenge in modern workplaces. Connection is essential for productivity and resilience. Leadership plays a crucial role in fostering connection. Organizations must adapt to maintain engagement in remote work settings. Intentional strategies are needed to create opportunities for connection. The multi-generational workforce presents unique challenges and opportunities. Onboarding processes should focus on building community and connection. Employees have a role in co-creating workplace culture. Flexibility in work arrangements comes with shared responsibility. Connection should be prioritized over merely addressing disconnection. Chapters 00:00 Introduction to Disconnection in the Workplace 04:47 Understanding the Challenge of Disconnection 09:01 The Importance of Connection in Modern Work 12:03 Bridging the Gap: Building Cohesion and Engagement 16:15 Navigating a Multi-Generational Workforce 21:55 Intergenerational Connections in Care Settings 24:35 Bridging Generational Gaps in the Workplace 29:42 Intentional Onboarding and Cultural Integration 33:06 Creating Community in a Hybrid Work Environment 39:13 Co-Creating Culture: The Role of Employees and Leaders
La fin d'une mission, ça peut être prévu… ou subi. Dans les deux cas, il y a des choses à anticiper pour ne pas se retrouver le bec dans l'eau. Dans cette Minute Marine, je te partage une petite checklist pour réussir ton offboarding, marquer des points avec ton client, et peut-être préparer la suite. Et je te parle aussi de ces moments plus flous, quand une mission s'arrête sans prévenir. J'en profite pour évoquer deux épisodes que je te recommande : – l'interview de Mathis, qui a perdu ses principaux clients du jour au lendemain – l'interview de Pauline, sur l'art de récolter et utiliser les avis clients (et au passage, un petit épisode Outline : “La cliente qui veut faire un point”) Et toi : – Tu gères comment les fins de mission ? – T'as déjà vécu une rupture imprévue qui t'a un peu secoué·e ? (Pour me répondre, envoie-moi un mp sur Linkedin
Positive Psychologie und Führung in einer Bank: Wieso eigentlich nicht? Das dachten sich auch meine Gesprächspartner Jeffrey Hochegger und Jürg (Tschüge) Schefer von der Raiffeisen Schweiz. Und so starteten sie vor drei Jahren gemeinsam mit ein paar weiteren KollegInnen die Inhouse-Ausbildung zu PP-Ambassadoren. Sie erzählen mir in dieser Folge von "Positiv Führen", wie genau die Reise oder besser gesagt: Expedition mit den PP-Raiketen für sie ablief. Jeffrey und Jürg erzählen, Warum sie am Anfang auch manche überrollt haben und was sie, wenn sie nochmal starten könnten, von Anfang an anders machen würden; wie sich welche Säule des PERMA-Modells konkret im Berufsalltag umsetzen lässt – nicht nur in einer Schweizer Bank warum ihnen PERMA nicht ausreicht und sie sich für die 6. Säule Vitalität/ Gesundheit entschieden haben ob und wie Erfolge immer messbar bzw. sichtbar sein müssen Über die Gäste: Jeffrey ist Anlagestratege und Jürg ist für die Qualitätssicherung des Raiffeisen Intranets zu ständig. Ich habe beide beim Summit der Deutschen Gesellschaft für Positive Psychologie (DGPP) in Berlin kennengelernt, wo sie ihre Expedition in einem inspirierenden Vortrag vorgestellt haben. Ihnen, Euch und Dir viel Freude und Anregung beim Zuhören! Weitere Infos zu mir auf positiv-fuehren.com. Kritik, Fragen, Wünsche gern an kontakt@positiv-fuehren.com Wenn dir der Podcast gefällt, freue ich mich über Bewertungen, Abos und/oder Rezensionen auf Apple Podcasts oder Spotify. Danke! Sämtliche weitere Folgen unter positiv-fuehren.com/podcast – oder auf diversen Podcast-Plattformen. Für Dich vielleicht spannend: Schon meinen Newsletter abonniert?
In dieser Episode sprechen wir darüber, wie es ist, im Body Leasing als externer Data Scientist direkt im Kund*innenteam zu arbeiten. Mira und Andreas teilen ihre Erfahrungen zu Rollenwechseln, Erwartungen im Projekt und dem Umgang mit Druck und neuen Teamkulturen. Wir geben praktische Tipps für Onboarding, Kommunikation und Beziehungspflege, damit die Zusammenarbeit für alle Seiten gut funktioniert. Außerdem beleuchten wir die Chancen und Risiken für Beratungen, Freelancer*innen und Auftraggeber*innen. Am Ende zeigt sich: erfolgreich wird Body Leasing vor allem über gute Beziehungen und gute Selbstorganisation. **Zusammenfassung** Was Body Leasing bedeutet und warum es eine besondere Form der Beratung ist Erfahrungen von Mira und Andreas: Rollen, Herausforderungen und Chancen im Kund*innenteam Tipps für den Einstieg: Onboarding ernst nehmen, Erwartungen klären, Ergebnisse gut präsentieren Bedeutung von Beziehungsebene, Teamkultur und Kommunikation im täglichen Miteinander Umgang mit Druck, Bewertung und wechselnden Anforderungen Vorteile für Berater*innen: neuer Input, externe Validierung, Einblick in andere Unternehmen Chancen und Risiken für Beratungsunternehmen und Freelancer*innen Sicht der Auftraggeber*innen: schnelle Verfügbarkeit, Know-how-Gewinn, aber auch On-/Offboarding-Aufwand
Neue Lieferanten schnell onboarden – und trotzdem alle Prozesse sauber einhalten? In Folge 193 zeige ich dir, wie wir bei Metallbau Lührmann neue Lieferanten strategisch integrieren, ohne dass es zum Bottleneck in der Produktion wird. Du erfährst:
This conversation explores the future of Web3 education, focusing on the innovative approaches taken by Olympus Insights and their Olli education platform. With nearly 90,000 students enrolled, the platform leverages AI to provide personalized learning experiences and aims to bridge the knowledge gap in the crypto space. The discussion highlights the importance of community engagement, global outreach, and the incentives offered to learners and content creators. The conversation also touches on the recent Asia trip, showcasing the platform's growth and future aspirations in the blockchain education sector.TakeawaysOlympus Insights is an AI and blockchain edtech company.The Olli education platform offers over 170 free lessons.AI tutors provide personalized learning experiences.Education is crucial for understanding the crypto ecosystem.The platform has nearly 90,000 students enrolled.Community engagement is vital for global outreach.Incentives like learn-to-earn encourage participation.The platform aims to onboard the next billion users.Education in blockchain needs to be accessible and engaging.The future of education will integrate AI and blockchain technologies.Chapters00:00 The Future of Web Three Education02:57 AI and the Role of Tutors06:04 Understanding Crypto Education08:54 Global Community Engagement and Impact11:54 Highlights from Asia Trip and Future Plans12:20 The Singapore Experience: Networking and Insights16:49 Incentives and the Learn-to-Earn Model19:18 Future of Education in Blockchain22:29 Onboarding the Next Billion UsersDISCLAIMER: This content is for informational and educational purposes only and is not financial, investment, or legal advice. I am not affiliated with, nor compensated by, the project discussed—no tokens, payments, or incentives received. I do not hold a stake in the project, including private or future allocations. All views are my own, based on public information. Always do your own research and consult a licensed advisor before investing. Crypto investments carry high risk, and past performance is no guarantee of future results. I am not responsible for any decisions you make based on this content.
Tiff and Kristy spell out what it takes to onboard to the best of your ability. They touch on the questions a hiring manager should be asking themself during interviews, how an applicant will be learning about your practice, the appropriate vibes to give out for your business, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello Dental A Team listeners. I am here with you again today with my fave podcaster I'm sorry rest of the team. She's got that title right now. She's got the crown Miss Kristy is here with me today And this one we had to talk about it beforehand and I'm excited. I'm now excited for this We had to brainstorm a little bit before recording this podcast to ensure we were on the right track and like minded on this which I think speaks volume to the you know, podcast topic, but also to how well our team works together and how well our team really is bonded. And Kristy, before we get into today's topic, first of all, welcome. Thank you so much for giving me, it's Monday today, so giving me your Monday afternoon so we could record a couple of podcasts. How are you? DAT Kristy (00:50) Good, I always look forward to my Mondays when I get to spend them with you. The Dental A Team (00:54) Thank you. I used to do these on Fridays, which was like, it's a fun way to end of the week. But I was like, I think it's a fun way to start the week too, because we get time together. And then I just like them better on Mondays. So hopefully you guys do too. DAT Kristy (01:08) I agree. The Dental A Team (01:10) So today's podcast, you guys, if you're subscribed to our newsletters, you know that our podcasts kind of follow the same topic and genre of our newsletters. If you're not subscribed to our newsletters, hop over to TheDentalATeam.com, hit subscribe because there's actually, I mean, we follow the same cadence and the same topics, but they're gonna be a little bit different. So if you're looking for more information, a lot of times they have downloads in them too. So if you're not subscribed, go do that. Our marketing team would love me for that little plug, but truly if you're not getting those yet, you should be, so go grab them. ⁓ Today's topic may be, I think today's topic on podcast might be a little bit different than topic by newsletter. And Kristy and I wanted to take a stab at really kind of switching the mindset on this space. And Kristy, think I'm gonna like boost our egos. I think you and I actually do really, really well. at seeing something and flipping it and being like, well, what if we looked at it from this angle instead of that one? I think you and I actually do really, really well at that. So thank you for working together with me on that. Today, you guys, your newsletter coming through, like I said, it's gonna be a little bit different. Today's podcast, we're really gonna be talking about not off-boarding, like what to do, how to let someone go, because we're really not here for that. Like the consulting team is here for... doing everything we can to hire the right person and to make sure that there's complete clarity around everything that each individual is doing, that the path is set and you actually have no questions about keeping them on or off boarding them. Like that's in your court, that is not in our court. So we thought it would be more beneficial and more fun for the two of us to really talk about onboarding correctly and like even before you're onboarding, what that looks like. Kristy, I think this might actually be fun. I'm just spinning us a little bit, but I kind of want to talk about us attracting you into the Dental A Team because you haven't always been here, right? We have met you, Kiera, I have met you a long time ago, but you haven't been with the Dental A Team forever, even though to us and likely to all of our listeners, it does feel like you have been a part of this team since DAT Kristy (03:20) No. The Dental A Team (03:33) the very beginning, which I think also speaks volumes to our topic today because that goes right along with what we're thinking. Now, how did that happen, Kristy? Like, how did Dental A Team, how did we attract you? You found us. ⁓ We are so thankful for it. But how did we attract you, who fit so seamlessly into the dynamics of our team, our goals? you literally like consult just like we do like everything about you embodies who we are. How is that possible? How did we do that? DAT Kristy (04:11) Yeah, you know, with every place you go, there's little things that may change a little bit, but the heart of things don't change. And so you're right, if we align not only in process, but also culture. so ⁓ when it came time for my journey to shift and change, it was important to find the like minded space and people. ⁓ not only for me to help them grow, but for you guys to help me grow, right? Like they say, look around who you surround yourself with because you're kind of like the top five people you hang around, right? And so ⁓ it was really important for me to find that culture and process both, you know, and I'll make sure we were aligned. The Dental A Team (05:05) Yeah, thank you. I think if you guys can hear what she's saying, right, Kristy's saying that she was able to see that she was in alignment with who we are as humans, that our goals, our vision, our company standards really aligned with Kristy. While there might be some caveats and some spaces of learning or some spaces where it's like, okay, I thought it would look like this, but let's try this or and let's try and let's create this. ⁓ DAT Kristy (05:07) Yeah. The Dental A Team (05:34) That's massive because offboarding, offboarding does, it's not easy, you guys. It's not, there's not an easy peasy process that takes emotions out and just makes it to where you're the robot that can easily just fire people whenever you want. What I do instead is I try to make sure that I'm representing our company to the best that I possibly can in everything that I do. So when I'm going through, I'm the hiring manager for our consulting team. When I'm going through, I'm doing the same thing Kristy said she's doing. I'm looking to see, does this candidate align with who we are? the response is coming back in alignment with how we speak to each other or how we speak to clients. Is it in alignment with what I would love to see a timeline as, right? Like I've gotten, I've had candidates where I'm like, my gosh, their resume is fantastic. This is the experience that I want, spot on. I'm gonna reach out to them and I don't hear from them for like a week. I'm like, well, that's not in alignment with us. And so ensuring that on both sides, we're taking a step back and we're questioning the alignment of those pieces, I think is a huge, huge reason why it's been successful. Now, in order to do that, this is a caveat, you guys. You can't just show up and just, expect everyone to know how to show up, right? You've got to really lead by example. And in my opinion, we are leading by core values, mission and vision. We are driven by the why of this company. And that is what attracts people. That's what attracted Kristy. Kristy was attracted to the why of our company, our mission, our vision. and how we show up, which are our core values. I show up in our core values, Kiera does, Britt does. When Kristy came to the interview, she was like, okay, got it. I can see it in real life. So Kristy, as an outsider, you're applying for a job. In what ways were you able to see that we did have an alignment or at least enough alignment to say, let's explore this in that... ⁓ hiring process, like in the application process, you're sending your resume outside of listening to us on on podcasts, I'm thinking how can offices kind of emanate and represent that in a space where like minded people can find them? DAT Kristy (08:06) Yeah, if I'm understanding you correctly, think it's truly... ⁓ You have to make sure you're painting clarity for people on, you have to speak your culture. Like for instance, how many times do we talk to our own clients and say, do you have a mission statement? Do you have core values? And they'll be like, yeah, we do, somewhere. You know what I mean? You have to live it and you can't just say, yes, I have it. You have to show that you have it and you use it and it means something. The Dental A Team (08:37) Mm-hmm. DAT Kristy (08:47) Right? And so when I found you guys, you could recite it. You lived it. You wove it into your process. Right? And it told me that it means something to you and you live by it. Like it's our code of conduct, if you will. Right? And it can't just be put in a drawer. You have to keep it alive in order for it to serve the ultimate goal and mission, if you will. The Dental A Team (09:15) Mm hmm. Yeah, I totally agree. And it's just a it's a rep an outward representation. And so I think even in our job ads, right, and I know I work a lot with clients on this. I know I see you guys doing it, too. I know Monica just helped a client last week with some job ads. But making sure those job ads speak to you because I can write a job ad. But if you copy and paste the job that I wrote, even writing it for you, even my clients that I've worked with for seven plus years, DAT Kristy (09:16) Thank The Dental A Team (09:44) I can write it for you and I know you, but unless you go in and speak some of yourself into that ad, it's not gonna hit, it just doesn't resonate. And so a lot of practices too are very different than who I am. So if I write your ad and I attract me to your practice and your practice doesn't, you're not me, that person is likely not gonna be a good fit. DAT Kristy (09:51) Mm-hmm. Right. The Dental A Team (10:13) Right? It's just, she could or he could for sure for the, maybe for the long run, but attracting that like-minded person takes really being able to know who you are and who you want to show up as and then doing that every single day. It makes me think of like, if I went and applied at Chick-fil-A, I know exactly how I'm supposed to show up. If I apply at Target, if I apply at Starbucks, I know exactly how I'm supposed to show up. Dutch Bros. I wouldn't apply at Dutch Bros because it's too much energy output. I know that, right? But if I can go to Starbucks where it's still energy output, but not quite as much, it's a little tamer of a coffee process, I really want to be a barista one day. That's why I'm saying these. I would love to be a barista. ⁓ But I'm going to judge it. I'm going to judge where I'm applying based on those aspects. My son did the same thing. His first job even, he's looking at, is this a company I want to work for? Is this a company that I can represent and be happy at? Because no matter what he understood as an employee, he's walking in as a representation of that facility. And if it's not a company that he is in alignment with, either what they're doing, he doesn't understand what they're doing, or he's not excited to be there himself, he knows that he's not gonna be able to represent that and he's gonna be a really just angry human. And if they're not happy, that's where off-boarding comes in, right? Like now you're into the space of like this kid, dang it Brody, like you suck. He's like, yeah, cause I hate working here. Got it. Right. Or he sees like team members, employees that are like not loving life. Like he's judging these entry level positions based off of that. So to be in a position where we're high level, we're getting paid way better. We've got some schooling behind us. DAT Kristy (11:48) See you. The Dental A Team (12:07) Most of us at least see ease at least some sort of knowledge base or trying to get our foot into dental We're looking at those things as well Like how are people showing up and Kristy as I'm saying that I'm like that might be something that even is lost in the old like drop your resume off at the front desk like used to be able to drop it off and see what it was like to be like, ⁓ This is a place. I want to go or ⁓ okay, like DAT Kristy (12:26) Yeah. Mmm. The Dental A Team (12:32) on and jot that down. Yeah, so we lose some of that like visibility. But I do think this day and age people are looking at social media, people are looking at websites and people are researching. I know when we get when we get finally to the interview process, if I'm talking to a person who hasn't researched us, and they don't know who we are, they don't know how we show up, they haven't looked at the website, I'm like, well, that might not be a great fit. Because for our culture, You've already done that. You know you fit and you're excited to work with us. You know? DAT Kristy (13:04) I agree with you, Tiff, so much. And I love that you use Dutch Bros. Hopefully everybody, even if you don't drink coffee, they have other things. But ⁓ I'm with you. I couldn't work at Dutch Bros. I appreciate what they do. But it's funny how many times that situation happens in practices and we want to make the employee wrong. And truly it was our process because we attracted the wrong person. I mean, if Dutch Bros. was attracting an introvert, The Dental A Team (13:26) Hmm. DAT Kristy (13:33) they'd be off boarding a lot of people, right? And so instead of, I mean, I like to say, I mean, when you and I looked at this topic, I literally was like, well, heck, if we're off boarding that many people, we've got to take some ownership on that side. You know, just like our patients, if there's attrition, we have natural attrition, they move away or death, that's gonna happen with employees too. But if we're having to off board a lot of employees, I think it's time that we take a step back. The Dental A Team (13:36) Agreed. DAT Kristy (14:01) and go, how are we attracting and who are we attracting? ⁓ One of the things with, we spoke about core values and our mission statement. I also think like, it's just not our why. And you made mention of this. It's also how we behave and how we show up. It's the why, the what and the how. And we get commitments around that. And if we're not getting that, I'm always about extreme ownership. So how can I take a step back and attract the right person, attract the extrovert to Dutch brothers, not the introvert to, right? Because we're ultimately setting ourselves up for failure and for the person too. We didn't do right by them if we hired the introvert at Dutch brothers. The Dental A Team (14:39) correct. Yeah. I agree. And I think something you said there, that's the like Simon Sinek, like what, what, how and why, right? And I think something that most practices nail is the what. We know what position we need to hire. We don't nail the how that position shows up for our company. So what, what is the how behind how that position contributes to our team? How do they show up for our team? And how do they show up for the patients? Meaning what is the job? DAT Kristy (15:03) Thank The Dental A Team (15:19) that they're doing and what are the metrics that tell us they are doing that job or not? Because oftentimes we also get stuck in the ⁓ mundane like feelings and emotions. And I'm not here to say that a stellar person, know, somebody, I've seen it. I've seen a manager who had stellar collections and like top-notch collections but couldn't communicate with the team. That's an issue, but that's a metric too. Like are we, You know, how can we tie those things to the metrics? So if we can say your extreme ownership is massive, because if we can say as a leadership team or as an owner, I've done everything I can, they have complete clarity, I've had the conversations, offboarding then is much easier. Offboarding is difficult when there's still confusion, when either that person is gonna be confused because you let them go because they had no idea they did anything wrong. or if you're confused because you can't even pinpoint why this person doesn't work with your team, you just know they don't work. That's the confusion. the what and the why. So what is the position? Why do you need it? And then how do we show up for that position? And what's the clarity around what that person's supposed to be doing? DAT Kristy (16:41) I love that you say that, Tiff, because how many times do we even identify, let's just take an easy one. I need to hire a greeter, right? And they need to smile and they have to be able to answer the phone too, but it isn't just answering the phone. It's hearing the warm smile and we do it this way. How much of that did you portray? And even how much of that did you include in your interview process? The Dental A Team (17:07) ⁓ uh-huh. DAT Kristy (17:08) you know what I mean? Did you have them answer a phone? This is really ⁓ a different way of looking at things, but I learned a different process when I was in practice where ⁓ at the end of the applying, it says, do not submit your resume. And we wanted somebody with detail. And so the people that submitted their resumes, mean, some of were great, but we threw it out, right? And we never ever We also took bias, like people bias out of it. And so our first interview was always over the phone without seeing them. And we would instruct them to call at a certain time and how to handle the call. Like you're gonna schedule me an appointment for, and we wanted to hear, like we gave them specifics and hear how they deliver. Can you see how that then starts to align with our how and why? We painted the clarity of what to do. and then listened for the results and saw how naturally they fit, if you will. It's a different strategy, but. The Dental A Team (18:11) Absolutely, we used, it totally is. used to do, ⁓ what's your favorite, respond to this with your favorite ice cream in the subject line or your favorite candy or your favorite baseball team. I've got offices that are in Chicago and you know, there's the Cubs and the White Sox are both Chicago. So it's like, what's your favorite ⁓ baseball team? Not to say, I love that baseball team too or yes, Sprinkles ice cream is the best, but to say, you caught that detail. in there and I love that you said that, Kristy. used to, Kiera and I once upon a time had a recruiting company. We are not doing that anymore, everyone, and it is hard. I hated it. It was a long time ago. We don't need to go back there, but that's how I used to schedule the interviews. I would say, awesome. I will chat with you on Tuesday at 2 p.m. You call me. So if they didn't call me, if they missed that interview, they were out. It was an automatic out for me, or if they called late, but I do agree. with getting the preliminary done, not having a face-to-face for the first time, listen for the details of what you need for that position. So if you're hiring a billing rep and you get someone you're like, I didn't love her on the phone, well, she's not talking to you, she's talking to insurance companies. So that might be okay. But if you're hiring a greeter that you're like, she was super shy, she didn't really, like she wasn't super forthcoming, she didn't have any questions for me, it wasn't engaging, is your patient gonna enjoy talking to that person on the other side? But then flip side of that, Kristy, I think you mentioned something really, really beautiful you said, if we're hiring a greeter and we want that smiley personality, we want that bubbly person, like you're hiring for those things, but I've also seen practices, and this drives me a little nuts, I've seen practices that are like, I want the bubbly person who's building relationships with the patients, they're smiling, they're making eye contact, and they're excited to see the patients as soon as they walk through the door, they also answer the calls and they can pass it off. You find that person. DAT Kristy (19:52) You The Dental A Team (20:08) Right? And then they're like, her details suck and she can't multitask. Well, guess what? Those are two very differing personalities and you got to choose your heart. If she's stellar at building the relationships and your patients are fine waiting five minutes in the front lobby because she's sitting there talking to them and they're not angry when they go to the back, might be okay that she didn't call the insurance company for whatever, you know, whatever detail was. miss, like then at that point it's do we have clarification of roles and are the duties in the right seat? Because personality will make a massive difference to the results that you want and you've got to figure out the type of person that you want in those seats as well. DAT Kristy (20:46) Okay. Yeah. The other factor in that too, Tiff, and I think in a way you touched on it was, it a skill thing or a will thing? You know, we've got to understand and also set benchmarks for time, right? I literally was talking to a practice last week and I just kept hearing, don't have time and we don't have time. And I'm just thinking, you know, we can always say, well, when I learned back in 19, whatever, The Dental A Team (21:04) Yeah. DAT Kristy (21:24) go there, but you know, we were just thrown in and that doesn't mean it's the right way. It doesn't mean it's the right way. And you know, we owe it to people to give them the time to onboard them and show them what we want. And it goes back to how you said, choose your heart. The time we spend early will reap rewards. The Dental A Team (21:48) Totally agree. I think that's brilliant. we have worked so hard on our onboarding process to match it with our expectations and to match it with our core values and our mission and our vision because we want our team to be onboarded correctly, not willy-nilly. It was kind of like haphazard. honestly, we've hired a lot of amazing people and a lot of people who They were, they are amazing humans. We've not hired anyone who's not an amazing human. I have loved everyone that we hired, but they may not have been the right fit for us, either at that time or just in general. It doesn't mean that they're not a good person. It just means that it didn't fit. And I am a firm believer in any aspect of life. If it's not fitting for me, it's not fitting for them either. It's not, there's no way. we can coexist with one of us not working out and the other one working out. It just doesn't work that way. So this was so much more fun than the original topic we looked at. Thank you for taking that. DAT Kristy (22:53) Yeah, agree, agree. Yeah, I'm with you Tiff. mean, if we're off boarding so many people, let's just take a step back and focus on our onboarding and how we can choose differently. So, cause it's not fun off boarding. It isn't. The Dental A Team (23:08) No, no, and I don't want that to be like, eventually that is gonna be a conversation. It is a protocol that you do need to have in place. It should be very simple. There should be no questions asked and the person should be like, yep, got it, okay. They might still be angry, that's fine. That's an emotional situation, but there shouldn't be questions around it. And if you need help building that, fine. We've got references, we've got information, we've got documents we can help you with, but realistically, take a step back and say, how can I prevent the need to off board someone? I want everyone here forever. having that protocol, sure, got it in our back pocket for if it is necessary, but how do I prevent that need? I don't want that at all. So go back through your hiring process and look at the team members that hired well. Like I'll look at Kristy and say, how did I attract Kristy to my team? How did I attract Trish to my team? Like Monica, to my team, Monica was a referral from Trish because Trish knew that this was a fit for Monica. Trish knew it was a fit for us for the same reasons Kristy did. I actually, we didn't even realize until after Trish started the hiring process, she knew me previously, didn't even realize because it was a different space of life that we were connected. She applied to our company because she wanted to work with our company, not because of me. So it's just really cool to watch those things happen. So moving forward with hiring, I look at DAT Kristy (24:28) Yeah. The Dental A Team (24:34) the consultants that I have, Dana, and I say, what attracted this human, this perfect specimen of a consultant to our company? And how do I emanate that in the information I'm putting outward? Like the podcast, the job ads, those pieces, how do I make sure that I recruit those people again? DAT Kristy (24:54) I agree with you. And you mentioned this early on too. One of my biggest tips would be make sure you're speaking to that employee in the beginning of your ad. So many times people write it about themselves. This is why, you know, but they're buying into what it's an emotional thing that it's going to bring to them. So make sure you're speaking to that, you know, on the onset of your. The Dental A Team (25:20) I totally agree with you. That is a massive point. We get caught up in wanting people to want us. We want people to want to work with us. And I do want people to want to work with us, but I want people to first see themselves in the job, in the person that I'm describing. I want them to be able to check, check, check, say, yes, that's me, yes, that's me, yes, I want this, yes, I want to work with this company. DAT Kristy (25:43) 100%. Yeah. The Dental A Team (25:45) Awesome. All right, guys, I hope this was beneficial. think biggest takeaways, biggest action items, make sure number one, we talk about this all the time, you guys, core values, mission, vision, job descriptions are in alignment. We preach on this because you guys, it is the core of your company. So if those things, your org chart, those pieces are out of alignment, they're not solid yet, reach out, Hello@TheDentalATeam.com We can get on a call, kind of figure out what needs to happen. If you are our client, reach out to your consultant. Easy peasy. Okay, don't reach out to hello. That gets a little confusing when things like that come through. So if you have a consultant on your team already on your side, reach out to your consultant. ⁓ Secondary to that, check and see like what's working, what's not working, and how can you duplicate what's working? How can you duplicate that higher and keep people for the long haul? I would love if every time we quote unquote off boarded someone, it was truly because they had a life change, not because it was the wrong place for either of us. And sometimes we do outgrow each other. I do have to put that out there. If you're a team of seven today, and in a year and a half, you're a team of 13, 14, sometimes those team of seven team members need a team of seven. And that's okay too. That's an out, that's a life change. That's a, this space is no longer working for me. That's a life change. It's a growth space. That's okay too. It doesn't mean that there was something wrong. It just means that we're in a new space. So go check those pieces. If you're in the hiring world right now, Check your ads, make sure your ads are speaking to you, and then check the kind of applicants that you're getting to your ads. Is there a trend in the type of applicants you're getting? Are they all wrong? Are they all right? Are they mediocre? Kind of check that and then revamp your ad to fit to attract someone different if you're not getting the right people. Kristy, thank you so much. This one was, like I said, this was really fun. At first I think we both were like, wow, that's a little wild. ⁓ DAT Kristy (27:39) What? The Dental A Team (27:42) But I had a lot of fun with this one. So thank you for taking that journey with me, Kristy. DAT Kristy (27:46) Yeah, absolutely. Thank you. Always a pleasure. The Dental A Team (27:49) Thank you. Awesome. All right, guys, go drop us a five star review because you know this one was amazing. This was super fun for us. And also let us know what you loved. Let us know if there's anything we can do to help you. Again, if you're not yet a client, Hello@TheDentalATeam.com is a really easy space to reach us at. If you are a current client that we love and adore, we love and adore you on a consultant basis. So reach out to your consultant. She is here waiting to help you. All right, everyone, we'll catch you next time.
What's up folks, today we have the pleasure of sitting down with Megan Kwon, Director, Digital Customer Communications at Loblaw Digital.(00:00) - Intro (01:26) - In This Episode (04:11) - Building a Career Around Conversations That Scale (06:25) - Customer Journey Pods and Martech Team Structures (09:08) - Martech Team Structures (11:23) - Customer Journey Martech Pods (12:54) - How to Assign Martech Tool Ownership and Drive Real Adoption (14:54) - Martech Training and Onboarding (17:30) - How To Integrate New Martech Into Daily Habits (19:59) - Why Change Champions Work in Martech Transformation (24:11) - Change Champion Example (28:25) - How To Manage Transactional Messaging Across Multiple Brands (32:35) - Frequency and Recency Capping (35:59) - Why Shared Ownership Improves Transactional Messaging (41:50) - Why Human Governance Still Matters in AI Messaging (47:11) - Why Curiosity Matters in Adapting to AI (53:08) - Creating Sustainable Energy in Marketing Leadership Summary: Megan leads digital customer communications at Loblaw Digital, turning enterprise-scale messaging into something that feels personal. She built her teams around the customer journey, giving each pod full creative and data ownership. The people driving results also own the tools, learning by building and celebrating small wins. Her “change champions” make new ideas stick, and her view on AI is grounded; use it to go faster, not think for you. Curiosity, she says, is what keeps marketing human.About MeganMegan Kwon runs digital customer communications at Loblaw Digital, the team behind how millions of Canadians hear from brands like Loblaws, Shoppers Drug Mart, and President's Choice. She's part strategist, part systems thinker, and fully obsessed with how data can make marketing feel more human, not less.Before returning to Loblaw, Megan helped reshape how people discover and trust local marketplaces at Kijiji, and before that, she built growth engines in the fintech world at NorthOne. Her career has been a study in scale; from scrappy e-commerce tests to national lifecycle programs that touch nearly every Canadian household. What sets her apart is the way she leads: with deep curiosity, radical ownership, and a bias for collaboration. She believes numbers tell stories, and that the best marketing teams build movements around insight, empathy, and accountability.Building a Career Around Conversations That ScaleRunning digital messaging at Loblaw means coordinating communication at a scale that few marketers ever experience. Megan oversees the systems that deliver millions of emails and texts across brands Canadians interact with daily, including Loblaws, Shoppers Drug Mart, and President's Choice. Her team manages both marketing and transactional messages, making sure each one aligns with a specific stage in the customer journey. The workload is immense. Each division has its own priorities, and every campaign needs to fit within a shared infrastructure that still feels personal to the customer.“We work with a lot of different business divisions across the entire organization. Our job is to make sure their strategies and programs come to life through the customer lifecycle.”Megan's team operates more like a connective tissue than a broadcast engine. They bridge the gaps between marketing, product, and data teams, translating disconnected strategies into a unified experience. That work involves building systems capable of:Managing multiple brand voices while keeping messaging consistentTriggering real-time communications that respond to customer behaviorIntegrating old and new technologies without breaking operational flowEvery campaign becomes part of a continuous conversation with the customer. Each message is one step in a long dialogue, not a one-off announcement.Megan's perspective comes from experience earned in very different industries. She began her career at Loblaw during the early days of online grocery, a time when digital operations were experimental and resourceful. She later worked across fintech, marketplaces, and paid media before returning to Loblaw. That journey helped her understand every layer of the customer funnel, from acquisition through retention. It also taught her how to combine growth marketing tactics with enterprise-level communication systems, that way she can scale personalization without losing humanity.Most large organizations still treat messaging as a collection of isolated programs. Megan treats it as an ecosystem. Her work shows that when lifecycle and acquisition efforts operate within a shared framework, communication becomes more coherent and far more effective. Alignment between data, channels, and teams reduces noise and builds trust with customers who engage across multiple brands.Key takeaway: Building a unified messaging ecosystem starts with structure, not volume. Create systems that connect channels, data, and brand voices into one coordinated experience. Treat messaging as a relationship that continues long after the first conversion. That way you can make enterprise-scale communication feel personal, intentional, and consistent across every touchpoint.Customer Journey Pods and Martech Team StructuresRunning digital communications at Loblaw means managing one of the largest customer ecosystems in the country. The team sends millions of messages across grocery, pharmacy, and e-commerce brands every week. Each interaction has to feel personal, relevant, and timely, even when it comes from a massive organization. Megan explains that the only way to handle that kind of scale is to treat data as the operating system and collaboration as the backbone.Her team relies on analytics to shape every message. Real-time signals from dozens of digital properties guide what customers see, when they see it, and how those experiences evolve. It is a constant feedback loop between behavior and communication. “We lean a lot into the data that we gather,” Megan says. “That pretty much drives almost everything that we do.” The systems are only half the story, though. The other half is how her team stays connected across offices, divisions, and projects. They share knowledge in Coda, manage progress in Jira, and rely on Slack to keep conversations fluid. Even their emojis have purpose, creating a shared language that makes collaboration faster and more human.“Everything that we do, we share that knowledge back and forth so that we can continue to learn off each other,” Megan said.The team structure used to follow the company's business units. Each division had its own specialists who acted like small internal agencies. It worked for speed, but it made collaboration harder. Megan reorganized everything around the customer journey instead. Her teams now work in “pods” that align with stages such as onboarding, discovery, shopping, and post-purchase. Each pod has both data and creative ownership over its domain. That way, a single team can experiment, learn, and apply what works across multiple brands.Megan also built intentional overlap between pods to keep ideas moving. For example, the loyalty and early engagement pod owns both new-member activation and retention. That connection helps them understand the full customer arc, from first purchase to repeat visits. The result is a flexible structure that shares expertise fluidly without losing focus. Large enterprises tend to slow down under their own weight, but this model keeps Loblaw's marketing engine fast, synchronized, and grounded in customer behavior.The work Megan's team does might look complex from the out...
This framework is designed for two people—one or both carrying anxious-preoccupied and dismissive-avoidant tendencies—to get to know each other at a pace that honors safety, curiosity, and gradual nervous system trust-building rather than triggering attachment defenses or falling into the “anxious–avoidant dance.
This framework is designed for two people—one or both carrying anxious-preoccupied and dismissive-avoidant tendencies—to get to know each other at a pace that honors safety, curiosity, and gradual nervous system trust-building rather than triggering attachment defenses or falling into the “anxious–avoidant dance.
This week, I welcome Shanna Hocking to the podcast to talk about her new research in higher education and what's holding women back in university advancement. You might be surprised that the answer is disturbingly simple. Here are my favorite takeaways: The Crisis in Higher Education Leadership: A shift is needed from a scarcity mindset focused only on fundraising to a focus on leadership and culture as the key to success. The profession is at a crossroads, needing to re-evaluate what has historically worked versus what is needed for the future, especially post-pandemic. Structural Barriers for Women Leaders: Despite being the majority of the advancement profession, women hold fewer than 35% of Chief Advancement Executive roles at top universities. The biggest barrier to success for women in these roles isn't personal inadequacy but organizational structures and systems that weren't built for their success. The Critical Gap in Onboarding and Inclusion: Over 70% of women Chief Advancement Executives report no formal onboarding support (coaching, training, professional development). This lack of intentionality contributes to lasting stress and negatively affects their view of the organization. Furthermore, unconscious biases manifest in subtle ways, such as being excluded from informal, powerful "in-group" conversations. The solution isn't to "blow up" the system but to focus on small, intentional, and consistent acts of inclusion and systems change. Connect with Shanna at hockingleadership.com.
Onboarding ist mehr als Blumen auf dem Schreibtisch. Doch wem erzählen wir das? Die meisten Unternehmen sind sich der Bedeutung einer guten Einarbeitung bewusst. Warum gehen dann trotzdem so viele neue Mitarbeitende nach ein paar Monaten wieder? Darüber sprechen Jennifer und Ralf in dieser Folge von Doppelter Espresso. Du erfährst, warum Onboarding oft schon vor dem ersten Arbeitstag beginnt, wieso zu viel Information am Anfang überfordert und weshalb ein echtes Willkommen im Team über Motivation und Bindung entscheidet. Ralf zeigt, welche Fehler Unternehmen regelmäßig machen und was das kostet (Spoiler: bis zu 45.000 Euro pro Fehlbesetzung!). Jennifer bringt Praxisbeispiele aus Workshops mit, erzählt, was Menschen wirklich brauchen, um anzukommen und warum ein geschulter Buddy oft der entscheidende Unterschied ist. Wenn du willst, dass neue Kolleg:innen bleiben, sich gesehen fühlen und schnell durchstarten (und ihr dabei Geld und Zeit spart), ist diese Folge dein Weckruf. Übrigens: Unsere Folge aus 2019 zum Thema Onboarding findest du, wenn du in der App deiner Wahl nach „Das Onboarding entscheidet fast alles“ suchst. ► Für einen positiven Jahres-Endspurt bieten wir im Dezember besondere Power-Sessions an. Trage dich hier unverbindlich für mehr Infos ein: https://begeisterungsland.de/power-sessions/ ► Hier erhältst du Zugang zu unseren gratis Führungs-Tools: https://begeisterungsland.de/begeisterungsletter/ ► Weitere praktische Audio-Lösungen für deinen Führungsalltag findest du hier: https://begeisterungsland.de/audios/ ► Unsere Story liest du hier: https://begeisterungsland.de/unsere-story/ Und wenn dir der Podcast gefällt, freuen wir uns sehr über eine Weiterempfehlung und positive Bewertung!
Recently, Super Testnet built Papa swaps: a novel & optimistic way of doing atomic swaps on Bitcoin. In this episode, he talks about his new projects, why he is in favor of filtering the mempool + BIP 444 activation, and prediction markets. Time stamps: 00:01:28 - Intro: Super Testnet's Return to the Bitcoin Takeover Podcast 00:03:03 - Lightning Privacy Wars: Recapping Super's Monero Challenge & Layer 2 Debates 00:03:43 - Papa Swaps Unleashed: Super's Lightning-Fast Innovation Explained 00:04:57 - Submarine Swaps 101: From Layer 1 to Layer 2 in a Flash 00:06:04 - Phoenix Wallet Magic: Splicing vs. Submarine Swaps – Why Capacity Matters 00:07:55 - Birth of Papa Swaps: From Mexico Chats to Single-Transaction Breakthrough 00:09:19 - Why "Papa"? The Hilarious Submarine Speed Pun Behind the Name 00:10:23 - Hedgehog Protocol Update: When Will It Launch? (Spoiler: Probably Never) 00:12:00 - Hedgehog's Fate & Super's Conference Show-and-Tells 00:12:47 - Papa Swaps Deep Dive: Relative Time Locks & Happy vs. Sad Paths 00:14:47 - How Papa Swaps Work: Secrets, HTLCs, & Atomic Swaps Simplified 00:18:33 - Risks & Tradeoffs: Double Spends, RBF, & Trust in Small Transactions 00:21:02 - Block Space Savings: Papa Swaps vs. Boltz, Moon Wallet, & Lightning Loop 00:22:29 - Papa Swaps' Edge in a Crowded Layer 2 World 00:23:29 - Sidechain Shoutouts: Citrea, Alpen, & Scaling Debates Revisited 00:24:32 - Papa Swaps Today: Proof-of-Concept, Mainnet Risks, & Wallet Adoption 00:27:02 - Will Phoenix & Breeze Integrate Papa or Hedgehog? 00:28:47 - Boltz Exchange Scoop: CEO Kilian Rausch & Co-Founder Michael 00:29:35 - Lightning History: Joule, Bottle Pay, & Nostr Wallet Connect Ideas 00:33:06 - Ad Break: Layer 2 Labs' Drivechains 00:34:57 - Sideshift.ai: Swap Stables for BTC 00:37:10 - BIP 444 Drama 00:38:18 - Spam Filters Work for Bandwidth Savings 00:39:32 - Miners' Risks: Orphan Blocks & 50% Filter Adoption Scenarios 00:42:44 - Mempool Art: Portland Hodl's Block Painting Software & Mara Pool Deals 00:44:28 - Spam Defined: Extra Data vs. Permissionless Purity Debate 00:48:21 - BitVM Dreams: Catching Pikachu on Bitcoin Without Spam 00:50:29 - Citrea & Alpen: BitVM 2/3, ZK Proofs, & Data Availability Concerns 00:52:55 - Citrea Marketing Myths: Inscriptions Over OP_RETURN in Launch 00:53:29 - OP_RETURN vs. Inscriptions: Base Space Scarcity & Pruning Debates 00:56:35 - BIP 444 Breakdown: Temporary Spam Ban & Consensus Changes 01:00:06 - Legal Slippery Slope? OFAC Lists, Sanctions, & Permissionless Fears 01:02:05 - BIP 444 Odds & Details 01:07:15 - Inscriptions as Anchors: Layer 2 Onboarding or Hidden Spam? 01:10:26 - OP_RETURN Drama: V30 Update vs Filters 01:13:31 - Community Toxicity: "Knotzis," "Coretards," & Ad Hominem Fallacies 01:16:40 - Pleb Slop & Purity Quests: Dogma vs. Base Layer Privacy Push 01:20:01 - Spam Doesn't Pay Node Runners – Miners Only 01:21:42 - Pro-Choice Nodes: Custom Policies, Wizards, & Hackathon Ideas 01:25:18 - Windows Wizards & Idea Generation: Super's Creative Process 01:26:24 - Ad Break: Bitcoin.com News – Balanced Global Crypto Coverage 01:27:28 - NoOnes: Ray Youssef's P2P Marketplace for the Global South 01:29:57 - Chat Q&A: Money Transmitters, Legal Fears, & Miner Roles 01:34:00 - Spark Wallet Exposed: Privacy Leaks & Statechain Explorer Risks 01:35:31 - Mercury Wallet Nod: Statechains' Real-World Usage Milestone 01:35:31 - Statechains' Demand: Spark's Success vs. Mercury's Shutdown 01:36:05 - Blinded Servers: Hiding Balances & History in Statechains 01:37:20 - Privacy Mitigations: IP Hiding, VPNs, & Avoiding Key Reuse 01:38:43 - Spark Improvements: CoinJoins & Future Privacy Features 01:40:27 - GDPR Compliance: Bull Bitcoin's CoinJoins & Legal Privacy Push 01:41:57 - Nostr Frustrations: Searching Old Posts Sucks 01:42:58 - ARCash DExplained 01:48:31 - Spam Subjectivity & Consensus Rules Debate 01:51:08 - Objective vs. Subjective: Mempool Policies as Good Rules 01:53:10 - No Hard Fork: BIP 444's Low Adoption & Hash Rate Doubts 01:54:41 - Cultural Conflicts: Ossified Bitcoin & Soft Fork Stalls 01:55:26 - Influencer Consensus 02:37:56 - Bitcoin Prediction Markets: Non-Interactive DLCs & Proxies 02:38:41 - Poly Market UX: Early Exits & Position Transfers 02:40:03 - PSBT Auctions: Non-Interactive Sales Explained 02:41:48 - Agias Protocol: Native Bitcoin Prediction Markets 02:43:03 - Paul Sztorc Story 02:44:19 - Oracle Problem 02:45:48 - Hivemind Insights 02:46:57 - Build Agias 02:48:39 - Predix Collaboration 02:49:16 - Favorite Thinkers: Robin Linus, Liam Eagen 02:50:24 - BitVM's BSV Origins 02:52:52 - Turing Completeness & Craig Wright 02:54:58 - BitVM Evolution 02:55:24 - 2010 Spam Debates with Satoshi & OGs 02:56:52 - Block Size Wars vs. Current Fights 02:57:28 - Nostr Threads with Aaron van Wirdum 02:58:01 - Follow Super: Supertestnet.org 02:59:03 - Infighting Fuels Ethereum & Zcash Growth 02:59:29 - Outro: Thanks to Sponsors & Farewell
This week on Slappin' Glass, we sit down with Justin Bokmeyer, Director of Basketball Operations for the Brooklyn Nets, to explore how great teams build sustainable, high-performance environments.With a background spanning West Point, MLS Next, and the NBA Academy, Justin shares powerful lessons on leadership, systems thinking, and developing people-first organizations that thrive under pressure.
Shannon Hobbs, Chief People Officer at BNY, joined us to unpack how the bank is scaling its early-career pipeline, flattening org design, and running a culture-first transformation.We discussed BNY's in-house AI hub “Eliza” (99% employee certification, 15k+ agents, 100 digital employees), plus practical advice for CHROs on building AI capability safely and at scale.---- How BNY is betting big on early talent (PDF): https://modernpeopleleader.kit.com/episode267Sponsor Links:
The conversation explores the significant changes in the workplace, particularly the rise of virtual assistance and remote work since 2022. It highlights the challenges businesses face in hiring and onboarding remote workers, emphasizing the need for effective integration into teams to foster a sense of belonging and commitment. Takeaways Virtual assistance has transformed the way businesses operate.Remote work has become more widely accepted since 2022.Many firms struggle with effective hiring practices.Onboarding remote workers requires intentional effort.Integration into the team is crucial for remote employees.Businesses often overlook the importance of proper training.A sense of belonging is vital for remote workers.The approach to remote work varies significantly across firms.Effective communication is key in remote settings.Companies need to adapt their culture to include remote workers.
Links & Mentions: Consult booking link: www.dryazdancoaching.com/consult Email me: DrDYazdan@gmail.com Make more money video: www.dryazdancoaching.com/MDM Follow me for more tips: (@DrYazdan) www.instagram.com/dryazdan and (@DrYazdanCoaching) www.Instagram.com/dryazdancoaching In this episode, we're tackling one of the biggest (and most frustrating) challenges dental practice owners face: staff turnover. If you've ever hired someone great, trained them for months, only to lose them six months later—you're not alone. But what if the problem isn't your people… it's your systems? I'm sharing exactly how strategic systems for hiring, onboarding, and retention can help you build a loyal, consistent, and high-performing team. You'll learn what's really behind team members quitting (hint: it's not just money), and what to put in place today to start improving your practice culture and stability. Whether you're hiring right now or just tired of constant turnover, this episode will help you lead with clarity, keep your best team members, and reduce the stress of staffing issues.
On today's episode of the podcast I'm Download the Contractor Onboarding Toolkit at notavglaw.com/toolkit. Inside you'll find the State by State Contractor Classification Cheat Sheet, the California Contractor Compliance Framework. and the Essential Contract Considerations for Your Contractor Agreement. When going through contractor onboarding, we need to go through a few steps: 1. Determine if someone is a contractor or employee This is the first layer of protection on my Legal Layers of Protection. Layer 1 is protection, and it's basically just "don't break the law." This is why you need to make sure your new hires are classified correctly, because misclassification is illegal and there are interests and penalties when you get audited. These laws are dictated by state. This is where the State by State Contractor Classification Guide in our Toolkit comes in handy. Each state has different classification laws, with about 30 states using the ABC test. California is known for enforcing it the most after they passed the AB5 Law. You can implement this test with our , and you can learn more about that in the California Contractor Compliance Framework Part A - Control - You can't have too much control over your contractors and their work. Part B - A business owner may not provide services that are within the usual course of the hiring entity's business. For example, a lawyer hiring a lawyer to provide legal services, a photographer hiring a second photographer, these would need to be employees. It's not just this simple, it's anything that's integral to your business that you're doing all the time. This is the part of the test that a lot of people fail. Part C - Someone can only be a contractor if you're hiring them to provide a service that they already have a business doing. For example, if you're hiring a photographer who has a photography business to come do your brand photos. 2. What type of contractor are they? If you've determined them to legally be a contractor, ask yourself if they are working in your business or are they a project-based contractor? If you are a project-based contractor, you may consider yourself a service provider offering B2B services. If you are the service provider, you are likely the one to provide the contract versus the person hiring you giving you a contractor agreement. Also consider who's leading the conversation? Be careful to avoid the use of the term "controlling" the situation, as that brings you back to test A on control. 3. Contractor onboarding If the contractor is the one leading the conversation/process to provide you the service, they should be providing you the contact, sending you the invoices, etc. When hiring a contractor, make sure you get a contractor agreement, ideally a copy of their business license (in some states they need to have their own business in order to be a contractor), and have them provide you a W9 (get this up front so you don't have to chase them down for a 1099 later on). What should go in the contract? You want their address, you want to specify the exact services they'll be providing, you want to outline the payment terms and you want provisions in there that this is a work-for-hire agreement. You can find all of these in the Contractor Agreement in the Contract Club (notavglaw.com/club). I also recommend a sophisticated onboarding tool (I use Gusto) to connect the W9, their ID and all the necessary tax information and then Gusto will automate the 1099 come tax time. It's important to note that before hiring a contractor or employee, you want to have an LLC and just generally have your shit together. If your business is already messy, it can look even messier once you start to bring outside people in. I dive into this more in my book, Unf*ck Your Biz (available at notavglaw.com/book). Download the Contractor Onboarding Toolkit at notavglaw.com/toolkit. Inside you'll find the State by State Contractor Classification Cheat Sheet, the California Contractor Compliance Framework. and the Essential Contract Considerations for Your Contractor Agreement.
Something New!For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP225 In episode 225, Coffey talks with Monica Lloyd about navigating organizational change with transparency, stability, and human-centered strategies. They discuss how AI, workforce demographics, and economic uncertainty are reshaping leadership expectations; how transparency and vulnerability build trust during change; how leaders can create stability and clear communication systems in uncertain times; how organizational values and culture can anchor teams through disruption; the impact of AI on jobs and workforce planning; rethinking career paths and talent retention in the age of automation; training middle managers to communicate consistent messages; building engagement through recognition and behavioral insight; and how HR must evolve into the science of human behavior and change management. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com. If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for one hour of recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com. About our Guest: Monica Lloyd is the founder of People Forward®, a consulting firm on a mission to create workplaces people love. A recognized thought leader and top-rated speaker, she's known for blending sharp business strategy with contagious energy that inspires leaders and teams to raise their game. As an expert contributor to the Forbes HR Council, Monica brings both credibility and a fresh perspective to the national stage, challenging audiences to rethink how work should feel and how organizations can truly thrive. Her style is equal parts strategist, motivator, and innovator who never shies away from tough conversations, but always keeps people at the center. Whether she's guiding executives through organizational transformation, sparking inspiration from the stage, or hosting her People Mavens podcast, Monica's work is rooted in one simple belief: the best business strategy is people strategy. Monica Lloyd can be reached at https://www.peopleforward.us https://www.linkedin.com/in/themonicalloyd/ About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth. Learning Objectives: Explain how transparency and vulnerability strengthen leadership credibility during times of change. Identify methods to create organizational stability and clear communication in uncertain conditions. Describe strategies for adapting workforce planning and career development in response to AI-driven transformation.
Summary In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of accountability for values with guests Karen Jones and Karen Hackett. They explore the importance of articulating and embedding organizational values, the role of managers in fostering a culture of accountability, and the potential pitfalls of weaponizing values in the workplace. The conversation also touches on the significance of onboarding processes and the need for open communication and feedback within organizations. Takeaways Accountability for values is a significant challenge for many organizations. Values must be articulated and understood to be effectively lived. Creating a culture of feedback is essential for accountability. Managers play a pivotal role in releasing the energy of their teams. Onboarding processes should embed values from the start. Psychological safety is crucial for open conversations about values. Values can be weaponized, leading to defensiveness in feedback. Organizations need to be bold about their current culture and desired future state. Storytelling can help connect employees to organizational values. Time is a critical factor in enabling managers to engage with their teams. Chapters 00:00 Introduction to Accountability for Values 01:24 Understanding Organizational Culture 04:18 Insights from the Mind the Gap Report 06:19 Bringing Values to Life 11:03 Accountability in Practice 17:17 Weaponization of Values in the Workplace 22:16 Building a High-Performance Culture 24:53 The Role of Managers in Organizational Success 30:01 Empowering Middle Managers 37:22 The Importance of Storytelling in Leadership 37:49 Effective Onboarding Practices
As freelancers, we want to help our clients succeed — but where's the line between great service and doing too much? In this week's episode of The Freelancer's Tea Break, I'm chatting about: ☕ Setting healthy boundaries (and sticking to them!)
If you hired someone tomorrow, do you know what their first 10 days would actually look like? If not, you have work to do. Do you have a clear onboarding plan, or is your plan to just throw them into the deep end and see if they can swim? One is better than the other. Hire slower. Onboard sharper. Be prepared and prepare your people. You have work to do when onboarding new hires.
Watch the video recording of this Keynote here on YouTube.Check out JR Keller's Onboarding and Employee Success Cornell CourseOnboarding has a significant impact on the employee experience, with research showing it can boost new hire productivity by over 60% and decrease turnover likelihood by nearly 50%.In this Cornell Keynote, JR Keller, Associate Professor of Human Resource Studies at Cornell ILR School, and Beth Flynn-Ferry, Executive Director of the Center for Advanced Human Resource Studies, share insights into how effective onboarding enhances job satisfaction, confidence, organizational commitment, and employee well-being.Drawing on decades of academic research and real-world expertise, they will present four actionable tips to improve onboarding programs, equipping leaders to drive engagement, retention, and overall team success.What You'll LearnThe importance of preboarding and how to do it wellThe pivotal role the hiring manager — not HR — plays in onboardingThe importance of assigning an onboarding buddyHow to measure successEffective Interviewing Cornell Course https://tinyurl.com/2brlxtfxThe Center for Advanced HR Studies (CAHRS) https://www.ilr.cornell.edu/cahrs Follow eCornell on YouTube, Facebook, Instagram, LinkedIn, TikTok, and X.
We kick off a special in-depth discussion with the development team from SmallCubed about of MailMaven, and new, “information rich” email client, and Joe Kissell, the author of both the MailMaven documentation as well as Take Control of MailMaven. “Chief spelunker and instigator” Scott Morrison, “Programmer and back-end wizard” Scott Little, and “Websie and cat hearding” Beth Wall start off by discussing how MailMaven grew out of the end of Apple Mail plug-ins and how they address metadata, advanced rules, keyboard-driven workflows, thoughtful UI decisions, approachable onboarding, and more. (Part 1) MacVoices is supported by SurfShark. Go to https://surfshark.com/macvoices or use code “macvoices" at checkout to get 4 extra months of Surfshark VPN! Show Notes: Chapters: [0:00] Part 1 setup and topic overview[0:11] What MailMaven is and who it's for[0:25] Guest introductions and project background[4:34] Origins: from MailTags/MailSuite to a full client[6:42] Apple ends plugins → building a foundation[8:26] Why a mail client is hard; “viable” feature set[11:54] Why switch: customization and control[14:17] Unique tools: metadata, outbound rules, quick filing[15:47] Feel, fluidity, and philosophy[24:46] Onboarding for non-power users[26:24] “Stuck-in-the-mud” UI choices and shortcuts[31:45] Spam strategy: SpamSieve + server filters[37:20] Training spam on iOS; closing notes Links: SpamSieve Take Control of MailMaven by Joe Kissell (free!) Guests: Beth Wall is perhaps the main ingredient in the glue that has formed SmallCubed. Beth brings experience in systems' adminstration, databases and networking. Beth streamlines our SmallCubed workflows, builds websites, maintains our support systems and stores and cracks the whip. She has also played a key role in the organization of the Çingleton conferences in Montreal Scott Little is based in Gdansk, Poland and the founder of Little Known Software. He has worked in software development for over 20 years and has specialized in the development of plugins for Apple's Mail.app for over 10 years. Scott has collaborated with other prominant Mail Plugin companies, such as Creative In Austria, and Feingeist Software and brought Little Known's products SignatureProfiler and Tealeaves to SmallCubed. He is our back-end wizard an server go-to guy. Scott Morrison of Vancouver Island, Canada, developed Mail Act-On in 2004 and MailTags in 2005 and hasn't looked back. The product suite of MailTags, Mail Act-On and MailPerspectives is use by thousands of Mac users daily to bring sanity and fluidity to their email workflows. Scott Morrison has also been actively involved in the Mac Indie Developer Community as a speaker at several conferences and a co-founder of the Çingleton Conference in Montreal. Support: Become a MacVoices Patron on Patreon http://patreon.com/macvoices Enjoy this episode? Make a one-time donation with PayPal Connect: Web: http://macvoices.com Twitter: http://www.twitter.com/chuckjoiner http://www.twitter.com/macvoices Mastodon: https://mastodon.cloud/@chuckjoiner Facebook: http://www.facebook.com/chuck.joiner MacVoices Page on Facebook: http://www.facebook.com/macvoices/ MacVoices Group on Facebook: http://www.facebook.com/groups/macvoice LinkedIn: https://www.linkedin.com/in/chuckjoiner/ Instagram: https://www.instagram.com/chuckjoiner/ Subscribe: Audio in iTunes Video in iTunes Subscribe manually via iTunes or any podcatcher: Audio: http://www.macvoices.com/rss/macvoicesrss Video: http://www.macvoices.com/rss/macvoicesvideorss
If you hired someone tomorrow, do you know what their first 10 days would actually look like? If not, you have work to do. Do you have a clear onboarding plan, or is your plan to just throw them into the deep end and see if they can swim? One is better than the other. Hire slower. Onboard sharper. Be prepared and prepare your people. You have work to do when onboarding new hires.
Dan McGee, TLIS, Chief Technology Officer at Laurel School, joins the podcast to discuss why being a tech director is the best job in a school. He shares insights into his expansive role, which includes enterprise-level risk management, major construction projects, and the "archeological dig" of offboarding a long-tenured Head of School.Laurel School, all-girls private school in Shaker Heights, OHSwank, movie and TV show licensingTechnology Leaders in Independent Schools (TLIS), ATLIS's certification programATLIS Board of DirectorsHuddle camera, wireless and wired cameras with pan, tilt, and optical zoom capabilitiesTRS-80, one of the earliest mass-produced and mass-marketed retail home computers, launched in 1977 by Tandy Corporation
We kick off a special in-depth discussion with the development team from SmallCubed about of MailMaven, and new, "information rich" email client, and Joe Kissell, the author of both the MailMaven documentation as well as Take Control of MailMaven. "Chief spelunker and instigator" Scott Morrison, "Programmer and back-end wizard" Scott Little, and "Websie and cat hearding" Beth Wall start off by discussing how MailMaven grew out of the end of Apple Mail plug-ins and how they address metadata, advanced rules, keyboard-driven workflows, thoughtful UI decisions, approachable onboarding, and more. (Part 1) MacVoices is supported by SurfShark. Go to https://surfshark.com/macvoices or use code "macvoices" at checkout to get 4 extra months of Surfshark VPN! Show Notes: Chapters: [0:00] Part 1 setup and topic overview [0:11] What MailMaven is and who it's for [0:25] Guest introductions and project background [4:34] Origins: from MailTags/MailSuite to a full client [6:42] Apple ends plugins → building a foundation [8:26] Why a mail client is hard; "viable" feature set [11:54] Why switch: customization and control [14:17] Unique tools: metadata, outbound rules, quick filing [15:47] Feel, fluidity, and philosophy [24:46] Onboarding for non-power users [26:24] "Stuck-in-the-mud" UI choices and shortcuts [31:45] Spam strategy: SpamSieve + server filters [37:20] Training spam on iOS; closing notes Links: SpamSieve Take Control of MailMaven by Joe Kissell (free!) Guests: Beth Wall is perhaps the main ingredient in the glue that has formed SmallCubed. Beth brings experience in systems' adminstration, databases and networking. Beth streamlines our SmallCubed workflows, builds websites, maintains our support systems and stores and cracks the whip. She has also played a key role in the organization of the Çingleton conferences in Montreal Scott Little is based in Gdansk, Poland and the founder of Little Known Software. He has worked in software development for over 20 years and has specialized in the development of plugins for Apple's Mail.app for over 10 years. Scott has collaborated with other prominant Mail Plugin companies, such as Creative In Austria, and Feingeist Software and brought Little Known's products SignatureProfiler and Tealeaves to SmallCubed. He is our back-end wizard an server go-to guy. Scott Morrison of Vancouver Island, Canada, developed Mail Act-On in 2004 and MailTags in 2005 and hasn't looked back. The product suite of MailTags, Mail Act-On and MailPerspectives is use by thousands of Mac users daily to bring sanity and fluidity to their email workflows. Scott Morrison has also been actively involved in the Mac Indie Developer Community as a speaker at several conferences and a co-founder of the Çingleton Conference in Montreal. Support: Become a MacVoices Patron on Patreon http://patreon.com/macvoices Enjoy this episode? Make a one-time donation with PayPal Connect: Web: http://macvoices.com Twitter: http://www.twitter.com/chuckjoiner http://www.twitter.com/macvoices Mastodon: https://mastodon.cloud/@chuckjoiner Facebook: http://www.facebook.com/chuck.joiner MacVoices Page on Facebook: http://www.facebook.com/macvoices/ MacVoices Group on Facebook: http://www.facebook.com/groups/macvoice LinkedIn: https://www.linkedin.com/in/chuckjoiner/ Instagram: https://www.instagram.com/chuckjoiner/ Subscribe: Audio in iTunes Video in iTunes Subscribe manually via iTunes or any podcatcher: Audio: http://www.macvoices.com/rss/macvoicesrss Video: http://www.macvoices.com/rss/macvoicesvideorss
The people you hire aren't you. That's why you're the one doing the hiring, and they're the ones being hired. That is to say, business owner's shouldn't expect their employees to think like them, and show the sort of initiative required to be, well, an owner. If they did, they'd be an owner. But the person you're hiring is not an owner. It's unfair to them, and unrealistic for you, to have that sort of expectation of them. All it does is breeds frustration for everybody involved. Your onboarding strategy needs to be more than, "Shadow me for a day, and good luck." And then get exasperated with them 3 months in for still not performing up to your expectations. If you don't show them how to win, don't be surprised when they lose.
The people you hire aren't you. That's why you're the one doing the hiring, and they're the ones being hired. That is to say, business owner's shouldn't expect their employees to think like them, and show the sort of initiative required to be, well, an owner. If they did, they'd be an owner. But the person you're hiring is not an owner. It's unfair to them, and unrealistic for you, to have that sort of expectation of them. All it does is breeds frustration for everybody involved. Your onboarding strategy needs to be more than, "Shadow me for a day, and good luck." And then get exasperated with them 3 months in for still not performing up to your expectations. If you don't show them how to win, don't be surprised when they lose.
Do your practitioners really understand their performance targets — and why they matter?In episode 324 of the Grow Your Clinic Podcast, Ben, Hannah and Jack unpack how to set clear, relevant performance targets that drive both practitioner growth and clinic sustainability. You'll learn how to start the KPI conversation early — even at the hiring stage — and how to link targets to your team's personal goals so they feel motivated, not micromanaged. The team dives into how to tailor expectations by profession and experience, use tools for real-time feedback, and foster open, transparent discussions that build trust and accountability. If you've ever struggled to balance clinic profitability with practitioner satisfaction, this episode shows you how to create targets that inspire action and long-term success for your whole team.Need to systemise your clinic? Start your free trial of Allie!https://www.allieclinics.com/In This Episode You'll Learn:
www.WGAN.info/fotello In this episode of WGAN-TV, Dan Smigrod welcomes back Fotello Co-Founder Harman Walia to showcase Fotello's newest enhancements that simplify how real estate media professionals edit, deliver, and get paid for their work. Harman explains how Fotello's mission remains focused on helping photographers deliver their best work while saving money — a guiding principle for every product decision the company makes. Key Highlights 1. Twilight Photo Editing Harman introduces the upgraded Twilight AI feature, which allows creators to convert daytime images into natural, realistic twilight scenes in just one click. The AI maintains architectural accuracy — nothing inside or outside the property is altered — ensuring ethical photo representation for real estate listings. 2. Unified Delivery Platform Fotello now enables users to deliver all digital assets—photos, videos, 3D tours, and floor plans—through one link. Real estate agents can preview, download, and even request revisions directly from the portal, reducing back-and-forth communication. 3. White-Label Sub-Domain For professionals seeking a fully branded experience, Fotello offers a white-label sub-domain option that removes all Fotello branding from delivery pages and emails. This feature allows photographers to present the portal as their own—ideal for brand consistency and client trust. 4. Integrated Payments The newly launched Fotello Payments integrates seamlessly with Stripe, allowing photographers to collect payments directly without additional Fotello transaction fees. Funds are deposited daily, and all payout data can be viewed and exported from a single dashboard. 5. Instant and Same-Day Delivery Harman shares how some users have installed Starlink internet in their vehicles to enable instant delivery of photos right after shoots. This capability allows creators to offer same-day or even immediate turnaround—either as a premium service or as a competitive differentiator. 6. Onboarding and Support Fotello has streamlined its onboarding to remove previous friction points. New users can sign up directly via WGAN's affiliate link for 25 free listings, with optional one-on-one support for setup, domain configuration, and client migration. Learn more: www.WGAN.info/fotello Special Offer for WGAN Community Real estate photographers and media pros who sign up through the WGAN affiliate link receive up to 25 listings free as part of their Fotello Essential membership—equivalent to editing up to 1,500 photos at no cost. This exclusive offer is only available via the WGAN link: www.WGAN.info/fotello It's a simple way to test Fotello's full workflow—AI photo editing, delivery, and payments—before committing to a paid plan.
Worried you're not "tech-savvy" enough to sell online and use software to manage your orders and inventory? Farmer Alex felt the same way! Learn how Barn2Door's Onboarding Team gave him the tools and confidence to grow his Farm business.For more Farm resources, visit: barn2door.com/resources
In this episode, host Peter Bauman (Le Random's editor in chief) talks with Parker Ito about the multidisciplinary artist's path from late net art/post-Internet and “zombie formalism” to Solana's artist-led avant scene. They dig into painterly, memetic, trait-rich collections, subtle “post-AI” tooling, ETH vs. Solana cultures, blind mints and scale. Plus why this moment rekindles faith in a new avant-garde.Monday's editorial: https://www.lerandom.art/editorial/claudia-hart-on-land-of-the-deadFriday's bonus editorial: www.lerandom.art/editorial/parker-ito-and-evil-biscuit-on-possessed-spiritsChapters
The Catalyst: Sparking Creative Transformation in Healthcare
The first 100 feet of your patient's journey can determine whether they feel safe enough to heal or guarded enough to hold back. In this episode, I'm wrapping up my four-part miniseries on how to create a trauma-informed and neurodivergent-inclusive onboarding experience. I've learned that the way we welcome patients says as much about our care as the medicine we practice. Every detail - the tone of our emails, the questions we ask, the space we create - either builds trust or adds stress. What if every first interaction helped someone exhale and feel seen? What would change in your work if your process reflected safety, autonomy, and genuine connection? I'll share insights from my Catalyst Studio community and ways to make those first 100 feet of your patient's journey feel like the start of true healing. Episode Breakdown: 00:00 True Healing Begins When Patients Say Yes 04:25 Why Trauma and Neurodivergence Matter in Onboarding 07:10 Building Trust in the First 100 Feet of the Patient Journey 09:12 Creating a Trauma-Informed Intake and Welcome Experience 16:13 Using Personal Connection to Ease Anxiety and Build Safety 23:23 Giving Patients Choice and Control in Their Care 28:15 How to Prevent Ghosting and Maintain Long-Term Engagement Links Learn more about the Catalyst Studio Mentorship PODCAST coupon code for a free Brainstorming session Connect with Dr. Lara Salyer: Visit Dr. Lara's Website Explore The Catalyst Way Subscribe to Dr. Lara's YouTube Channel Connect with Dr. Lara on LinkedIn Follow Dr. Lara on Instagram Follow Dr. Lara on Facebook Follow Dr. Lara on TikTok Podcast production and show notes provided by HiveCast.fm
The Bulletproof Dental Podcast Episode 412 HOSTS: Dr. Peter Boulden GUEST: Cassie Kellner DESCRIPTION In this conversation, Peter Boulden and Cassie Kellner discuss the importance of Standard Operating Procedures (SOPs) in dental practices. They explore how SOPs can enhance efficiency, improve onboarding, and create a better work environment. Cassie shares insights on using Trainual to develop and manage SOPs effectively, emphasizing the need for team involvement and the integration of technology. The discussion also includes success stories and practical tips for implementing SOPs in dental practices. TAKEAWAYS SOPs are essential for creating structure in dental practices. Digital SOPs are more effective than paper manuals. Micro learning is key to engaging team members. Start with the most frequently asked questions to create SOPs. Team involvement in SOP development increases buy-in. Technology can streamline SOP management and training. Creating a playbook is crucial for onboarding new staff. Regular updates to SOPs are necessary for ongoing relevance. AI can assist in creating and managing SOPs. A well-structured playbook enhances patient experience and team clarity. CHAPTERS 00:00 Introduction to SOPs in Dentistry 04:29 The Importance of Digital SOPs 07:29 Understanding SOPs and Micro Learning 10:44 Onboarding and Employee Retention 13:30 Overcoming the Daunting Task of SOP Creation 16:26 Building a Foundation for Your Practice 19:27 Creating Team Buy-In for SOPs 22:33 Templates and Tools for Startups 23:53 Embracing Growth in Dentistry 29:18 The Importance of a Playbook 29:38 Success Stories: Transforming Practices 34:55 Leveraging AI for Efficiency 41:21 Finding Clarity and Support 43:03 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind BPTRAINUAL.com
In episode 224, Coffey talks with Dr. Leslie Thomas about how artificial intelligence and the speed of change are reshaping hiring and workforce development.They discuss the evolving role of AI in HR and how it is redefining job design and required skill sets; the transition from traditional degree-based hiring to skills-based approaches that emphasize measurable competencies; how psychometrics supports objective and equitable testing and certification; the rise of microcredentials and modular certification programs that align with changing organizational needs; the implications of reduced reliance on four-year degrees and the expansion of alternative pathways to employment; the balance between automation and human adaptability as job roles evolve; methods for assessing durable “power skills” such as communication, collaboration, and leadership; and the importance of ensuring transparency, privacy, and bias mitigation in AI-assisted assessment and hiring systems.Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for three quarters of recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:For more than 20 years, Dr. Leslie Thomas has been helping clients create assessment programs to effectively measure and evaluate professional competence.In her role at Kryterion, Dr. Thomas and her team work closely with clients to help translate their business goals into credentialing programs that provide real value to their stakeholders such as enhanced productivity, risk mitigation, or lower hiring costs.As a member of the Association of Test Publisher's Technology-based Assessment's AI subcommittee, she has contributed to multiple publications on the use of AI in the assessment including the responsible use of AI and human oversight.Before Kryterion, Leslie served as the Chief Psychometric Officer at Brainbench, ran a boutique consulting firm, and worked as a research scientist at ACT.Leslie Thomas can be reached at www.kryterion.com/ www.linkedin.com/in/leslieathomasAbout Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 28 years are empty nesters in Fort Worth.Learning Objectives:1. Understand how AI is transforming employee selection, assessment, and job design.2. Identify strategies for implementing skills-based and credential-based hiring.3. Evaluate ways to maintain fairness, transparency, and adaptability in AI-driven HR processes.
Let's be real. Sales onboarding standards are so low they're non-existent. There are none. In too many companies, new reps are thrown into the deep end and told to “figure it out.” They're expected to sell a product they barely understand, position it without a strategy, and hit quota within 90 days. It's not a learning curve. It's a setup for failure. In this episode of Sales is Not a Dirty Word, I break down why poor onboarding is one of the biggest performance killers in sales teams today, and how redesigning it can instantly reduce turnover, strengthen confidence, and empower new hires close faster. You'll learn what effective sales onboarding should include, why it's the foundation of employee retention, and how it turns seemingly mediocre sales hires into consistent performers. Here's what we'll cover: ✔ Why “sink or swim” onboarding is destroying your sales potential ✔ What new reps actually need to start producing results in 30 days ✔ The difference between a salesperson and a sales strategist — and why it matters ✔ How to equip your team with tools, talk tracks, and clarity from day one ✔ The exact onboarding framework that cuts ramp-up time and increases revenue If your new hires are struggling to gain traction or your sales team feels like a revolving door, this episode will show you what's missing and how to fix it fast.
Today, I sit down with my good friend Wiley Curran to break down the story behind CPC, a family-built perpetual holding company that buys and holds businesses indefinitely. We also discuss how CPC approaches acquisitions, management incentives, and organizational design to create enduring value across industries. We discuss: The evolution of CPC from a family chemicals business to a multi-company holding group Why long-term ownership outperforms short-term investing strategies How to build companies around customer intimacy and employee satisfaction The “five key battles” CPC uses to evaluate and improve every business Lessons learned from buying, integrating, and supporting 14 companies over time Topics: (00:00:00) - Intro (00:03:12) - Running a CEO search (00:08:26) - The story behind CPC (00:23:39) - The importance of customer intimacy (00:37:02) - CPC's long-term vision and employee engagement (00:40:33) - Executive ownership and equity (00:41:29) - Structuring equity buyouts (00:42:58) - Valuation and liquidity rights (00:44:49) - Investment strategy and business acquisition (00:47:11) - Sourcing and evaluating business opportunities (00:50:14) - Onboarding and integration of new businesses (01:03:09) - Customer lifetime value and profitability (01:09:13) - Board meetings and CEO summits (01:14:36) - AI experiments and business impact (01:18:30) - Future vision and personal goals Support our Sponsors Ramp: https://ramp.com/fort Collateral Partners: https://collateral.com/fort Chris on Social Media: Chris on X: https://x.com/fortworthchris Instagram: https://www.instagram.com/thefortpodcast LinkedIn: https://bit.ly/45gIkFd Watch POWERS on YouTube: https://bit.ly/3oynxNX Visit our website: https://www.powerspod.com/ Leave a review on Apple: https://bit.ly/45crFD0 Leave a review on Spotify: https://bit.ly/3Krl9jO POWERS is produced by https://www.johnnypodcasts.com/
Laravel expert Joel Clermont joined me on Ditching Hourly to share how he and his co-founder run their successful dev subscription business. Chapters(00:00) - Introduction and Guest Introduction (00:16) - Joel's Background and Business Model Transition (01:54) - Launching the Dev Subscription Model (04:47) - Marketing and Initial Success (07:44) - Client Profiles and Demand (11:19) - Managing Client Expectations and Scope (18:58) - Onboarding and Project Management (21:21) - Handling Messy Projects and Infrastructure (25:06) - Client Capacity and Longevity (26:47) - Exploring Client Sizes and Ideal Fits (28:39) - Balancing Workload and Client Expectations (32:06) - Ensuring Client Satisfaction (34:47) - Managing Work and Time Effectively (43:11) - Challenges and Downsides of Subscription Model (47:54) - Marketing Strategies for Developers (52:52) - Conclusion and Resources Joel's LinksJoel's website » https://nocompromises.io/Joel's books » https://masteringlaravel.io/booksJoel's courses » https://masteringlaravel.io/coursesJoel's community » https://masteringlaravel.io/community ----Do you have questions about how to improve your business? Things like:Value pricing your work instead of billing for your time?Positioning yourself as the go-to person in your space?Productizing your services so you never have to have another awkward sales call or spend hours writing another custom proposal?Book a one-on-one coaching call with me and get answers to these questions and others in the time it takes to get ready for work in the morning.Best of all, you're covered by my 100% satisfaction guarantee. If at the end of the call, you don't feel like it was worth it, just say the word, and I'll refund your purchase in full.To book your one-on-one coaching call, go to: https://jonathanstark.com/callI hope to see you there!
In this dynamic episode of the Will Power Podcast, host Will dives into a live coaching session that uncovers a radical recruitment strategy capable of solving the biggest constraint in your physical therapy practice: manpower.Drawing on concepts from top business minds like Alex Hormozi and Elon Musk, Will shares a breakthrough idea to leverage your top talent for exponential growth. Forget expensive, low-yield job boards! Learn how to turn your current rockstars into passionate, highly-incentivized recruiters for a fraction of the cost of missed opportunity.This session also explores the power of a growth mindset in overcoming the scarcity and "PTSD" that plagues many practice owners in the challenging healthcare industry.Key Discussion Points:The Single Constraint: Understanding the one focus that matters most for explosive business growth.Onboarding & Team Alignment: Using the Working Genius Assessment to align new hires (like a new Executive Assistant/VA) with existing team strengths for a seamless transition.Recruitment as Marketing & Sales: Why finding top talent for your PT practice is fundamentally a marketing and sales challenge.The $20,000 Referral Bonus Tactic: A deep-dive into a non-traditional, high-value referral system that leverages Gross Profit to justify a massive bonus for existing and even past employees.Calculating the Cost of Missed Opportunity: Why practice owners must calculate lost revenue from unfilled positions to understand the true value of speed in hiring.Retention and Culture Win-Win: How this incentive system simultaneously boosts employee retention, fuels a positive company culture, and creates a path for leadership growth.Growth Mindset in Action: A candid discussion on breaking free from scarcity and limiting beliefs that hold back successful practice owners.Join the conversation and discover how a mindset shift and a strategic investment can turn your toughest business problem into your greatest growth engine!Send us a textVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.
Are you unintentionally creating buyer's remorse during onboarding? In this power-packed faith-based business training, Dr. Chonta Haynes reveals The 5 VIP Onboarding Secrets that transform client intake from a cold transaction into a Divine Welcome that builds loyalty, retention, and recurring revenue. Discover how to turn your welcome packet into a celebration of purpose, transform kickoff calls into anointing moments, set sacred agreements that eliminate confusion, create community instead of isolation, and seal every relationship with a blessing. This episode teaches faith-driven coaches, authors, consultants, and speakers how to honor the clients God sends while building a business of stewardship, impact, and multiplied income. If you're ready to scale with strategies, systems, and Spirit, this training will show you how to elevate the first 30 days into a life-changing journey your clients will never stop talking about! Whether you're onboarding your first client or streamlining your coaching program, these Kingdom business principles ensure clients don't just stay — they become lifelong partners and evangelists for your brand. Subscribe for more episodes from the Building a FAITH-Based Business One Room at a Time series. What you'll learn in this episode:– Why transactional onboarding kills momentum– How to turn a simple welcome into a spiritual experience– The first 30-day retention framework that creates lifelong clients– How to build a faith-centered culture of community and care Timeline 00:00 – When onboarding steals joy + the #1 mistake coaches make 01:21 – Secret 1: Acceptance → Turn info into illumination 04:04 – Secret 2: Anointing → Celebrate before extracting details 05:53 – Secret 3: Agreement → Expectations that protect relationships 07:02 – Secret 4: Affirmation → Transform clients into a tribe 08:10 – Secret 5: Acknowledgement → A check-in that solidifies trust 10:15 – How to implement this framework in your faith-based business 10:45 – Schedule Your Destiny Accelerator Strategy Call (https://chontahaynes.com/destiny)
Let's be honest—most onboarding experiences are forgettable at best and overwhelming at worst. Yet for many organizations, the way they welcome new employees hasn't kept up. Traditional onboarding often feels like a box to check—an administrative marathon of paperwork, policies, and PowerPoints. But in a world where people are craving connection, clarity, and belonging, that approach simply doesn't work anymore.As discussed in a recent DEI After 5 episode, embracing change—especially when it comes to how we onboard—can be a powerful catalyst for growth, both for individuals and organizations.Why Onboarding Needs to ChangeWe know that employees decide whether they'll stay with an organization within their first few months—and for Generation Z, that decision happens even faster. According to recent data, 20% of Gen Z employees quit because of poor onboarding, and 8% leave within the first 90 days if the experience doesn't meet expectations. That's not just a retention problem—it's a culture problem.Gen Z and younger millennials are entering the workforce with a clear set of values. They want to understand what a company stands for from day one. In fact, 62% of women and 42% of men in Gen Z expect to learn about their organization's diversity, equity, and inclusion (DEI) policies during onboarding. This isn't just a “nice-to-have” feature—it's foundational to how they decide whether they belong.When onboarding fails to answer those deeper questions—Do I fit here? Is this a place where I can grow? Will my voice matter?—employees start to disengage before they've even begun.From Administrative to TransformationalEffective onboarding is no longer about checklists—it's about connection. It's an invitation to embrace change, to build trust, and to set the tone for psychological safety from day one.Organizations that get this right are moving from “orientation sessions” to onboarding experiences—interactive, personalized, and grounded in the company's values and culture. Instead of overwhelming new hires with information, they're creating space for exploration and engagement.In the podcast, we explored how today's employees are wired for interactivity. They grew up in digital spaces that reward curiosity and participation. Sitting through hours of dense slides? That's a fast track to disengagement. In fact, 75% of Gen Z admits to skipping or fast-forwarding through boring onboarding content.Modern onboarding should mirror how people learn and connect today:* Short, engaging videos that bring your culture and values to life.* Interactive learning tools that reinforce understanding instead of memorization.* Opportunities for dialogue, where new hires can safely ask questions without fear of judgment.* Stories and experiences that show—not just tell—how your organization lives its values.Psychological Safety Starts on Day OneA powerful theme from the podcast was the link between effective onboarding and psychological safety. When employees feel comfortable asking questions, sharing feedback, or admitting what they don't know, they're more likely to succeed—and stay.But when onboarding is rigid or transactional, it sends an early signal: “We care more about compliance than connection.” And that's where disengagement begins.By reframing onboarding as the first act of culture-building, organizations can demonstrate trust and transparency immediately. That first impression becomes the foundation for engagement, innovation, and long-term commitment.Embracing Change for GrowthEmbracing change—whether in how we work, lead, or onboard—requires adaptability and courage. It's about stepping outside of what's comfortable to build something that actually resonates.The most successful organizations are those that view onboarding not as a one-time event, but as an evolving process of integration and growth. They understand that people don't just need information—they need belonging.When leaders create space for new hires to feel seen, supported, and empowered, they set the stage for resilience, innovation, and shared success. Change, after all, is only disruptive when we resist it. When we lean into it, it becomes the very thing that helps us grow.If you want to learn more about how to create a culture of care, foster psychological safety, and design workplaces where people thrive from day one, subscribe to our YouTube channelSacha Thompson, founder of The Equity Equation, boasts 20+ years of experience spanning education, non-profit, and tech sectors. With a fervent commitment to inclusive leadership and workplace equity, Sacha specializes in fostering psychological safety for all team members. Her transformative coaching and consultancy services have earned her recognition in Forbes, Newsweek, and Business Insider. A seasoned speaker on psychological safety and leadership, Sacha is dedicated to building inclusive cultures and driving organizational success. She was most recently featured in Success, NBC News, Newsweek, and Business Insider. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit deiafter5.substack.com/subscribe
Any donation is greatly appreciated! 47e6GvjL4in5Zy5vVHMb9PQtGXQAcFvWSCQn2fuwDYZoZRk3oFjefr51WBNDGG9EjF1YDavg7pwGDFSAVWC5K42CBcLLv5U OR DONATE HERE: https://www.monerotalk.live/donate TODAY'S SHOW: In this episode of Monero Talk, Douglas Tuman talks with JP from THORChain to discuss the project's renewed effort to integrate Monero (XMR) into its decentralized cross-chain liquidity protocol. JP explains why an earlier 2022–2023 integration attempt stalled due to limitations in Monero's old multisig system and security concerns, and reveals THORChain is now developing a new threshold signature scheme to make Monero swaps trust-minimized and scalable. He outlines an expected rollout through the Vultisig wallet, stagenet, and finally mainnet by Q1 2025. The conversation explores the role of privacy in crypto, competition and collaboration with projects like Serai and Haven, and THORChain's return to its core mission as a decentralized custodian network. JP emphasizes Monero's importance for financial sovereignty and future AI-driven economies, and invites the Monero community to contribute to the integration effort. TIMESTAMPS: (01:15:00) - Guest introduction and discussion about Monero and Thorchain. (02:18:00) - Thorchain's development and multi-sig technology. (05:00:00) - Discussion on Thorchain's decentralized liquidity pool network. (08:50:00) - The Haven team and potential Monero integration with Thorchain. (10:49:00) - Updates on the threshold signature scheme for Monero. (12:07:00) - Timeline for implementing Monero on Thorchain. (13:24:00) - Monero as digital cash and its privacy benefits over Bitcoin and Zcash. (16:51:00) - Zcash's privacy model compared to Monero's. (18:25:00) - Monero's place in decentralized exchange systems. (19:28:00) - How decentralized exchanges like Thorchain compare with centralized ones. (21:02:00) - Monero's liquidity challenges and efforts to improve. (23:21:00) - Competition between Thorchain and Serai (Luke Parker's project). (26:36:00) - Encouragement for more people to contribute to Monero's ecosystem. (29:39:00) - Shift from private key-based wallets to threshold signature wallets. (32:15:00) - Open-source commitment and possible collaboration with Sarai on threshold signature schemes. (35:00:00) - Building for Monero: Threshold signature libraries and their future. (38:28:00) - Making Thorchain more accessible for Monero integration. (39:01:00) - Current progress on Monero integration and Thorchain's roadmap. (42:42:00) - Monero's potential future with decentralized exchanges. (45:58:00) - Thorchain's liquidity model and rebuilding after setbacks. (49:36:00) - Thorchain's expansion and lending features. (51:33:00) - The future of Thorchain and its role in the decentralized finance space. (54:29:00) - Deflationary mechanics of Thorchain's native token, Rune. (57:33:00) - Building a seamless wallet experience for Monero users within Thorchain. (01:00:29) - The resilience of Thorchain and Monero's synergy. (01:02:09) - Onboarding new users and the balance between decentralization and user accessibility. (01:05:55) - Closing remarks: Cypherpunk roots and the future of Monero and Thorchain. GUEST LINKS: https://x.com/jpthor Purchase Cafe & tip the farmers w/ XMR! https://gratuitas.org/ SPONSORS: Cakewallet.com, the first open-source Monero wallet for iOS. You can even exchange between XMR, BTC, LTC & more in the app! Monero.com by Cake Wallet - ONLY Monero wallet (https://monero.com/) StealthEX, an instant exchange. Go to (https://stealthex.io) to instantly exchange between Monero and 450 plus assets, w/o having to create an account or register & with no limits. WEBSITE: https://www.monerotopia.com CONTACT: monerotalk@protonmail.com ODYSEE: https://odysee.com/@MoneroTalk:8 TWITTER: https://twitter.com/monerotalk FACEBOOK: https://www.facebook.com/MoneroTalk HOST: https://twitter.com/douglastuman INSTAGRAM: https://www.instagram.com/monerotalk TELEGRAM: https://t.me/monerotopia MATRIX: https://matrix.to/#/%23monerotopia%3Amonero.social MASTODON: @Monerotalk@mastodon.social MONERO.TOWN: https://monero.town/u/monerotalkAny donation is greatly appreciated!Any donation is greatly appreciated!
In episode 223, Coffey talks with Mike Lyons about why hiring for character and behavior often predicts success better than relying on experience or technical skills.They discuss how HR leaders can define and hire for the right character traits by first understanding business strategy (for example, Walmart vs. Nordstrom models); aligning hiring with authentic, observable core values; identifying the specific attitudes and behaviors that make top performers successful in each role; using structured behavioral interviews to identify values; conducting reference checks as investigative conversations rather than formalities; designing realistic job previews to reduce turnover; and maintaining objectivity by keeping character assessments job-related and bias-free.You can access Mike's free library of free downloads to elevate your healthcare clinic from merely OK to excellent here: https://www.seasoned-advice.com/signup-for-free-downloadsGood Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for three quarters of recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Mike Lyons is the Chief Consultant for Seasoned Advice HR Services, which helps highly motivated healthcare clinics with HR support. He is a frequent presenter at healthcare conferences on the topics of leadership, culture, and employee engagement. He is a graduate of LSU and the University of Illinois and resides in Austin, TX with his wife and kids.Mike Lyons can be reached at https://www.seasoned-advice.com https://www.linkedin.com/in/mikelyonshr https://www.instagram.com/seasonedadviceAbout Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 28 years are empty nesters in Fort Worth.Learning Objectives:1. Recognize how strategic alignment clarifies which behavioral traits drive business results.2. Define authentic organizational and role-specific values based on top-performer analysis.3. Apply structured interviews, probing, and reference checks to assess character without bias.
Dirk Kreuters Vertriebsoffensive: Verkauf | Marketing | Vertrieb | Führung | Motivation
Dein neuer Mitarbeiter hat unterschrieben, Glückwunsch. Aber jetzt beginnt das Spiel erst richtig. Denn Onboarding ist nicht „nice to have“, sondern deine Versicherung für Recruiting-Erfolg. Wenn du kein strukturiertes Onboarding hast, riskierst du hohe Fluktuation, verlorenes Geld und verbrannte Motivation. Hier erfährst du, warum Onboarding nicht am ersten Arbeitstag beginnt, sondern mit der Unterschrift – und wie du deine Investition absicherst.
Discover Regpack: The Ultimate Onboarding and Payment Solution with Asaf Darash Regpacks.com About the Guest(s): Dr. Asaf Darash is the founder and CEO of Regpack, a leading registration and payments platform designed to enhance how organizations automate their operations. With a PhD from UC Berkeley focused on the intersection of technology and human behavior, Dr. Darash transformed his academic research into Regpack's adaptive architecture that simplifies complex onboarding systems. Under his leadership, Regpack processes billions in payments and optimizes workflows for a variety of sectors, including education, events, and non-profits. Dr. Darash is also a frequent speaker on automation and SaaS innovation. Episode Summary: In this engaging episode of The Chris Voss Show, host Chris Voss sits down with Dr. Asaf Darash, the visionary founder behind Regpack. They dive into the intricacies of Regpack, a robust SaaS platform revolutionizing registration and payment systems for businesses and organizations worldwide. Dr. Darash shares insights into the founding and evolution of Regpack, highlighting how it simplifies complex onboarding processes and enhances automation for its users. The conversation covers the technical prowess and unique services offered by Regpack, including its groundbreaking conditional logic engine and API capabilities. Dr. Darash discusses the importance of creating seamless and intuitive user experiences, emphasizing how Regpack's customization options help businesses effectively engage with clients while saving time and cost. With a keen focus on the service-based market, this episode delves into the challenges faced by businesses in managing onboarding processes and how Regpack's innovative solutions can help overcome them. Key Takeaways: Revolutionizing Onboarding: Regpack's adaptive software transforms the onboarding process for service-based businesses, offering a flexible and efficient solution. Conditional Logic Engine: The platform's distinctive feature allows users to experience a streamlined process tailored to their specific needs, enhancing customer satisfaction. Cost-Effective Payment Processing: Dr. Darash reveals how Regpack reduces payment processing costs using a proprietary method that identifies card types and offers lower rates. Integrations and Customization: With robust API and webhook capabilities, Regpack easily integrates into existing systems, providing extensive customization for clients. Automation and Growth: Businesses leveraging Regpack's automation tools witness an average 30% growth in their revenue as a result of improved efficiency and user experience. Notable Quotes: "Think of a mother that's super tired, end of day, needs to register their kid… While making dinner, it needs to be that simple." — Dr. Asaf Darash "Regpack makes everything just flow." — Dr. Asaf Darash "From my perspective, it's like I'm connecting the two — my business side and my passion for educational services." — Dr. Asaf Darash "The whole thing is made to make sure that you understand how Regpack is gonna help you." — Dr. Asaf Darash "What I was trying to do was figure out a system that had no constraints in it." — Dr. Asaf Darash
How to Build a High-Performing Sales Team in a Founder-Led Business: Insights from Nicholas LoiseFor many small and midsize business owners, sales can be both the engine and the bottleneck of growth. Founder-led sales will only take a company so far before scalability demands process, structure, and leadership. In this episode, host Josh Elledge speaks with Nicholas Loise, Founder of Sales Performance Team, who shares practical strategies for transitioning from founder-driven selling to building a high-performing, self-sustaining sales organization.Building a Scalable Sales SystemNicholas Loise explains that most founders struggle with hiring salespeople because they underestimate how different it is to sell for a small business compared to a large enterprise. Without the backing of a big brand, sales success depends on grit, creativity, and adaptability. He emphasizes that before hiring, founders must document their entire sales process—from prospecting and discovery to objection handling and closing—so new hires have a clear roadmap to follow.Once the playbook is in place, Nicholas recommends hiring two salespeople at once to increase the chances of success, benchmark performance, and encourage healthy collaboration. He also stresses the importance of investing heavily in the first 90 days, creating structured onboarding, shadowing opportunities, and clear milestones to ensure quick ramp-up and retention. Compensation should be simple and transparent, typically a mix of base salary plus commission that motivates results while providing stability during onboarding.Finally, Nicholas discusses how to maintain oversight without micromanaging. Delegating sales effectively requires trust—but also process. Regular reviews, feedback loops, and continuous updates to your playbook keep the system strong. By using objective assessment tools and focusing on cultural fit, founders can build sales teams that scale sustainably and deliver consistent performance long after they've stepped out of the front-line role.About Nicholas LoiseNicholas Loise is the Founder of Sales Performance Team and a seasoned sales strategist who helps founder-led businesses build scalable, high-performing sales teams. With decades of experience in sales leadership, Nicholas specializes in designing sales playbooks, recruiting and onboarding top-performing reps, and aligning compensation structures that drive profitable growth.About Sales Performance TeamSales Performance Team helps $1M–$25M companies transition from founder-led selling to a system-driven sales organization. The firm provides fractional sales leadership, sales team recruitment, onboarding systems, compensation design, and proven frameworks that help founders replace intuition with strategy—and build a sales team that consistently delivers results.Links Mentioned in This EpisodeSales Performance Team WebsiteNicholas Loise LinkedIn ProfileKey Episode HighlightsFounders often struggle to hire sales reps because they underestimate how different small-business selling is from enterprise sales.Documenting your entire sales process—from prospecting to closing—is essential before stepping out of the role.Hiring two salespeople at once improves benchmarking, morale, and retention while reducing hiring risk.Strong onboarding within the first 90 days directly impacts sales performance and long-term success.Keep compensation plans simple, transparent, and performance-driven to attract and retain top...