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‘Expert by experience’ is increasingly recognised as an approach to help ensure markets are inclusive, especially for customers in vulnerable circumstances. Charities and people with a lived experience of vulnerability want to increasingly shape the thinking and practice of organisations. Most regulators (including the FCA) recognise this and expect firms to consider such an approach. However, just how do organisations practically do this when there are 28 million vulnerable customers (all with different needs) and just 24 hours in a day to make this all work? Our latest podcast recorded as part of MALG's Virtual Connect, brings together five experts to explain just what an ‘expert by experience’ is, how organisations go about selecting which experts and charities to work with and what difference this engagement can make to the way in which organisations operate. Joining our Vulnerability Lead Consultant, Chris Fitch are: Multi award-winning disability campaigner and Euan’s Guide Ambassador, Jon Attenborough. Head of Customer Vulnerability, Strategy, Insight and Engagement at Lloyds Banking Group, and Vulnerability Academy graduate Jane Rodrick. Chair of the Money Advice Hub, St Georges House Leadership Fellow, and service design innovator, Sam Nurse. Managing Director at Three Hands, an organisation that brings people with lived experience of vulnerability with organisations who want to understand and connect with the lived experience perspective, Jan Levy. Head of Corporate Engagement at Fair By Design (funded by the Barrow Cadbury Trust), Carl Packman. www.moneyadvicetrust.org
In spring 2020, before Coronavirus hit, we recorded conversations between six people who have been to prison and three senior members of Ministry of Justice staff. These conversations made up the first six episodes of this series. This seventh and final episode brings those senior bosses back to the studio as we reflect on those original conversations, and the changed reality for prisons in the era of Coronavirus. Featuring: Sonia Flynn, Chief Probation Officer and Director of Women at HM Prison and Probation Service; Tanya Robinson OBE, Head of Diversity and Inclusion at HM Prison and Probation Service; Helga Swindenbank, who is Executive Director for Youth Custody Services at the Ministry of Justice. Future Prison was produced with support from the Barrow Cadbury Trust and the Saint Sarkis Charity Trust. Presenter: Hilary Ineomo-Marcus Producer: Suzi Dale For more information on the work of the Prison Radio Association, visit www.prison.radio
Gabby spent over four years in prison away from her daughter. In this episode of Future Prison, Gabby talks to Sonia Flynn, Chief Probation Officer and Director of Women at HM Prison and Probation Service about being a parent behind bars, and her experience of imprisonment. Future Prison was produced with support from the Barrow Cadbury Trust and the Saint Sarkis Charity Trust. Presenter: Hilary Ineomo-Marcus For more information on the work of the Prison Radio Association, visit www.prison.radio
Kelly was one of just over 3,700 women behind bars - most of whom are in for non-violent offences. In this episode of Future Prison, Kelly talks to Sonia Flynn, Chief Probation Officer and Director of Women at HM Prison and Probation Service about the experience of women behind bars. Future Prison was produced with support from the Barrow Cadbury Trust and the Saint Sarkis Charity Trust. Presenter: Hilary Ineomo-Marcus For more information on the work of the Prison Radio Association, visit www.prison.radio
Daniel's mum ran out of the courtroom crying when he was found guilty. He wasn't expecting a guilty verdict and he was taken straight to Pentonville prison. In this episode of Future Prison, Daniel talks to Tanya Robinson OBE, Head of Diversity and Inclusion at HM Prison and Probation Service about why young black men are so over-represented in the prison system. Future Prison was produced with support from the Barrow Cadbury Trust and the Saint Sarkis Charity Trust. Presenter: Hilary Ineomo-Marcus For more information on the work of the Prison Radio Association, visit www.prison.radio
Victoria spent time in Holloway and Send prisons and, as a young Black woman, she found they treated her very differently. In this episode of Future Prison, she talks to Tanya Robinson OBE, Head of Diversity and Inclusion at Her Majesty's Prison and Probation Service, about conditions for Black people behind bars. Future Prison was produced with support from the Barrow Cadbury Trust and the Saint Sarkis Charity Trust. Presenter: Hilary Ineomo-Marcus For more information on the work of the Prison Radio Association, visit www.prison.radio
Ali was 19 years old when he found himself in a bus on the way to the notorious Young Offender Institution at Feltham, in west London. In this episode of Future Prison, he talks to Helga Swindenbank, who is Executive Director for Youth Custody Services at the Ministry of Justice, about what sort of institutions are suitable for young adults who have committed crimes. Also in the studio, Dr Giles McCathie, who is Lead Psychologist for Youth Custody Services. Future Prison was produced with support from the Barrow Cadbury Trust and the Saint Sarkis Charity Trust. Presenter: Hilary Ineomo-Marcus For more information on the work of the Prison Radio Association, visit www.prison.radio
Courtney went to prison at the age of 20, and served two and a half years inside. Now aged 22, she's living in a bail hostel in Liverpool. Courtney came into our studio a few months after she was released from prison. She's aiming to complete her degree and is also looking for employment. She's also enjoying spending time with her daughter. Also in the studio is Helga Swindenbank, who is Executive Director for Youth Custody Services at the Ministry of Justice, and Dr Giles McCathie, who is Lead Psychologist for Youth Custody Services. Future Prison was produced with support from the Barrow Cadbury Trust and the Saint Sarkis Charity Trust. For more information on the work of the Prison Radio Association, visit www.prison.radio
On 17 June 2014 Sue Hall (Chief Executive, West Yorkshire Probation Trust and Chair, Probation Chiefs Association) delivered the 17th Annual Bill McWilliams Memorial Lecture entitled 'Why Probation Matters'. This is the seventeenth of a series of annual memorial lectures given in the spirit of Bill McWilliams’s work. The Bill McWilliams Memorial Lecture is supported by the Clarke Hall Fund, the Barrow Cadbury Trust and the late Hugh Sanders OBE. For more information about the lecture, please contact Mrs Joanne Garner, Institute of Criminology, University of Cambridge, Sidgwick Avenue, Cambridge CB3 9DA, 01223 335360, jf225@cam.ac.uk Slides: http://www.crim.cam.ac.uk/events/documents/why_probation_matters.pdf
On 17 June 2014 Sue Hall (Chief Executive, West Yorkshire Probation Trust and Chair, Probation Chiefs Association) delivered the 17th Annual Bill McWilliams Memorial Lecture entitled 'Why Probation Matters'. This is the seventeenth of a series of annual memorial lectures given in the spirit of Bill McWilliams’s work. The Bill McWilliams Memorial Lecture is supported by the Clarke Hall Fund, the Barrow Cadbury Trust and the late Hugh Sanders OBE. For more information about the lecture, please contact Mrs Joanne Garner, Institute of Criminology, University of Cambridge, Sidgwick Avenue, Cambridge CB3 9DA, 01223 335360, jf225@cam.ac.uk Slides: http://www.crim.cam.ac.uk/events/documents/why_probation_matters.pdf
On 17 June 2014 Sue Hall (Chief Executive, West Yorkshire Probation Trust and Chair, Probation Chiefs Association) delivered the 17th Annual Bill McWilliams Memorial Lecture entitled 'Why Probation Matters'. This is the seventeenth of a series of annual memorial lectures given in the spirit of Bill McWilliams’s work. The Bill McWilliams Memorial Lecture is supported by the Clarke Hall Fund, the Barrow Cadbury Trust and the late Hugh Sanders OBE. For more information about the lecture, please contact Mrs Joanne Garner, Institute of Criminology, University of Cambridge, Sidgwick Avenue, Cambridge CB3 9DA, 01223 335360, jf225@cam.ac.uk Slides: http://www.crim.cam.ac.uk/events/documents/why_probation_matters.pdf
On Monday 20th June 2016, the Institute of Criminology at the University of Cambridge held the 19th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Vivian Geiran, Director of the Irish Probation Service. Mr Geiran spoke on the topic 'Penal Reform and Probation in Europe: Positive Change of Direction, 'Nudges to the Rudder' or 'Steady as She Goes'?'. The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE. This entry provides an audio source for iTunes U.
On Monday 20th June 2016, the Institute of Criminology at the University of Cambridge held the 19th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Vivian Geiran, Director of the Irish Probation Service. Mr Geiran spoke on the topic 'Penal Reform and Probation in Europe: Positive Change of Direction, 'Nudges to the Rudder' or 'Steady as She Goes'?'. The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE. This entry provides an audio source for iTunes U.
On Monday 20th June 2016, the Institute of Criminology at the University of Cambridge held the 19th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Vivian Geiran, Director of the Irish Probation Service. Mr Geiran spoke on the topic 'Penal Reform and Probation in Europe: Positive Change of Direction, 'Nudges to the Rudder' or 'Steady as She Goes'?'. The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE.
On Monday 20th June 2016, the Institute of Criminology at the University of Cambridge held the 19th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Vivian Geiran, Director of the Irish Probation Service. Mr Geiran spoke on the topic 'Penal Reform and Probation in Europe: Positive Change of Direction, 'Nudges to the Rudder' or 'Steady as She Goes'?'. The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE. This entry provides an audio source for iTunes U.
On Monday 20th June 2016, the Institute of Criminology at the University of Cambridge held the 19th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Vivian Geiran, Director of the Irish Probation Service. Mr Geiran spoke on the topic 'Penal Reform and Probation in Europe: Positive Change of Direction, 'Nudges to the Rudder' or 'Steady as She Goes'?'. The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE.
On Monday 20th June 2016, the Institute of Criminology at the University of Cambridge held the 19th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Vivian Geiran, Director of the Irish Probation Service. Mr Geiran spoke on the topic 'Penal Reform and Probation in Europe: Positive Change of Direction, 'Nudges to the Rudder' or 'Steady as She Goes'?'. The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE.
On 23 June 2015 Anne Worrall, Professor Emerita of Criminology, Keele University delivered the 18th Annual Bill McWilliams Memorial Lecture entitled 'Grace under Pressure: The Role of Courage in the Future of Probation Work'. This is the eighteenth of a series of annual memorial lectures given in the spirit of Bill McWilliams’s work. The Bill McWilliams Memorial Lecture is supported by the Clarke Hall Fund, the Barrow Cadbury Trust and the late Hugh Sanders OBE. For more information about the lecture, please contact Mrs Joanne Garner, Institute of Criminology, University of Cambridge, Sidgwick Avenue, Cambridge CB3 9DA, 01223 335360, jf225@cam.ac.uk
On 23 June 2015 Anne Worrall, Professor Emerita of Criminology, Keele University delivered the 18th Annual Bill McWilliams Memorial Lecture entitled 'Grace under Pressure: The Role of Courage in the Future of Probation Work'. This is the eighteenth of a series of annual memorial lectures given in the spirit of Bill McWilliams’s work. The Bill McWilliams Memorial Lecture is supported by the Clarke Hall Fund, the Barrow Cadbury Trust and the late Hugh Sanders OBE. For more information about the lecture, please contact Mrs Joanne Garner, Institute of Criminology, University of Cambridge, Sidgwick Avenue, Cambridge CB3 9DA, 01223 335360, jf225@cam.ac.uk
On 23 June 2015 Anne Worrall, Professor Emerita of Criminology, Keele University delivered the 18th Annual Bill McWilliams Memorial Lecture entitled 'Grace under Pressure: The Role of Courage in the Future of Probation Work'. This is the eighteenth of a series of annual memorial lectures given in the spirit of Bill McWilliams’s work. The Bill McWilliams Memorial Lecture is supported by the Clarke Hall Fund, the Barrow Cadbury Trust and the late Hugh Sanders OBE. For more information about the lecture, please contact Mrs Joanne Garner, Institute of Criminology, University of Cambridge, Sidgwick Avenue, Cambridge CB3 9DA, 01223 335360, jf225@cam.ac.uk
On Tuesday 25th June 2013, the Institute of Criminology at the University of Cambridge held the 16th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Professor Paul Senior, Director of the Hallam Centre for Community Justice in Sheffield. Professor Senior spoke on the topic "Privatising Probation: The Death Knell of a Much-Cherished Public Service?". The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE. This entry provides an audio source for iTunes U.
On Tuesday 25th June 2013, the Institute of Criminology at the University of Cambridge held the 16th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Professor Paul Senior, Director of the Hallam Centre for Community Justice in Sheffield. Professor Senior spoke on the topic "Privatising Probation: The Death Knell of a Much-Cherished Public Service?". The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE. This entry provides an audio source for iTunes U.
On Tuesday 25th June 2013, the Institute of Criminology at the University of Cambridge held the 16th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Professor Paul Senior, Director of the Hallam Centre for Community Justice in Sheffield. Professor Senior spoke on the topic "Privatising Probation: The Death Knell of a Much-Cherished Public Service?". The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE. This entry provides an audio source for iTunes U.
On Tuesday 25th June 2013, the Institute of Criminology at the University of Cambridge held the 16th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Professor Paul Senior, Director of the Hallam Centre for Community Justice in Sheffield. Professor Senior spoke on the topic "Privatising Probation: The Death Knell of a Much-Cherished Public Service?". The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE.
On Tuesday 25th June 2013, the Institute of Criminology at the University of Cambridge held the 16th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Professor Paul Senior, Director of the Hallam Centre for Community Justice in Sheffield. Professor Senior spoke on the topic "Privatising Probation: The Death Knell of a Much-Cherished Public Service?". The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE.
On Tuesday 25th June 2013, the Institute of Criminology at the University of Cambridge held the 16th Annual Bill McWilliams Memorial Lecture. The lecture was delivered by Professor Paul Senior, Director of the Hallam Centre for Community Justice in Sheffield. Professor Senior spoke on the topic "Privatising Probation: The Death Knell of a Much-Cherished Public Service?". The Bill McWilliams Memorial Lecture is generously supported by the Probation Chiefs' Association, the Clarke Hall Fund, the Barrow Cadbury Trust, and the late Hugh Sanders OBE.