Healthcare Makes No Sense

If healthcare is  focused around the patient, why is the patient journey filled with barriers and inconveniences?Are we looking at the whole picture?It makes no sense!This week, we talk with Dr. Marc Harrison, the CEO at Intermountain Healthcare about the patient experience throughout the continuum of care. We want to understand the challenges and opportunities at the systemwide-level, and hear how Intermountain is working on its patient journey from start to finish.

People look to healthcare to fix the current health mental crisis, but is it the sole responsibility of the industry to do so?That's a doozy, and it makes no sense!In this episode, we talk with Tracy Breen, the Chief Medical Officer at Mount Sinai West about mental health and the violence that is happening all too often across our country and hospitals. We wanted an inside look from a seasoned veteran who works in New York City and get her take on how her health system is addressing both crises.

If healthcare starts and ends with the patient, why is the patient experience becoming more about tech than humanity?It makes no sense!That's why in this episode, we talk to Chris Waugh, the Chief Design and Innovation Officer at Sutter Health.We're hoping to learn more about the use of human-centered design within healthcare in an effort to make healthcare more human.From working with specialized bikes to his tenure at the global design-firm IDEO, Chris helps us break down his work at Sutter to evolve and meet the needs of its patients, and tackle why the patient experience makes no sense.

If healthcare is for all, why is our leadership lacking diversity?How can we create change if we don't bring more representation to the table?It makes no sense!In this episode, we talk to Charlotte Ipsan, the Chief Administrative Officer at Norton Women's and Children's Hospital in Louisville, Kentucky. Charlotte also has over 30 years' of experience in maternal, women's and pediatric health care, so we wanted her take from both the administrative and clinical side of why Healthcare Makes No Sense. We'll dive into her shift from nursing to leadership, the challenges and inequities she has faced throughout her career, and how to encourage more female leaders in a typically male dominated C-Suite.

If nurses are the largest workforce in healthcare, why do we have such a shortage of them?Is it simply unsustainable salaries and burnout? Or does it go as deep as the core of nurse education and the cracks within healthcare itself? It makes no sense!In this episode, we talk to Katie Boston-Leary and Jackie Herd, two very accomplished nursing leaders who are working toward making the nursing profession more sustainable. We tap into their world, as we explore education, hiring and legislative aspects to grasp why the nursing workforce makes no sense.

For most hospitals + health systems, care seems to stop after the patient leaves the hospital. Even with all of the healthcare data and information tracking on patients, we are still unable to meet patients where they are. How can we have all of this data, but still lack the means to provide better access to care?In this episode, we'll dive into Steve's rich history beginning with his immigration from Romania, and how his work at PCCI works to address the needs of North Texas' vulnerable populations, their partnership with safety net providers and building connected communities of care.

Healthcare has been very slow to innovate and is in need of some fresh ideas, but the industry has many regulations and standards that make it hard to do so. Even with all of this start-up energy in healthcare, the practices are still too convoluted and difficult for start-ups to reach broad adoption. Enter Pothik Chatterjee, AVP of Innovation at LifeBridge Health and Executive Sponsor at 1501 Health. He and his team have a unique approach of having providers and payers work together in this "payvider" model and has brought much needed change to the industry. They have managed to pilot and foster the growth of many start-ups within this difficult environment such as Live Chair Health, Baby Life, and Even Health's Cabana.With his brilliant mind and expertise, maybe he can help us #makeitmakesense.

Staffing and burnout has been a big issue affecting the healthcare industry. We're still not sure why it's such a headache almost two years into the pandemic, but good thing we are joined by the charming and brilliant Connie Savor Price to help us #makeitmakesense.As the CMO of Denver Health, she is no stranger to the difficulties of staffing and the weight of burnout. And as the Professor of Medicine (Infectious Diseases) at University of Colorado, she has expert knowledge on the effects that COVID has on the industry.Maybe with her guidance we can understand how she is handling this ongoing dilemma.

Workforce issues have been a major headache, especially within healthcare. The industry has been dealing with a dwindling workforce due to retirement, but also pandemic related demands. Staff morale is at an all-time low and we want more perspective into how to navigate these uncharted waters. During today's episode we'll talk about keeping an engaged workforce and how to lead them through one of the most difficult times in modern-day history.