KONE Conversations

Karalyn Dodd, Service Sales Consultant for the Southwest Ontario branch shares her story on her rich and varied career at KONE and what has led to her success 

Cesar Ramirez - Project Manager, Supply Unit Mexico - shares how teams across the Americas are putting measures and initiatives in place to help KONE achieve its 2030 global sustainability and carbon neutral goals 

Sandra Moreno Hopkins – Area Offering Manager for KONE 24/7 Connected Services – shares her vision on how KONE 24/7 Connected Services strategically positions KONE to deliver outstanding, predictive service to its customers 

KONE Americas Senior Vice President of Finance Anthony Beckley discusses how KONE strategically invests in research to drive innovation and new product development. He also shares how the company will continue investing in creating a positive, inclusive culture for current and new employees.

Ernie Bonin - National Strategic Accounts Manager for KONE Canada - shares KONE best practices for achieving high retention and building trusting relationships with customers 

Major Projects Director Steve Gonzalez returns, this time to share key learnings from the Council on Tall Buildings and Urban Habitat's (CTBUH) international conference that took place in November 

Dennis Murphy – Installation Manager, Major Projects Americas  –  talks about how the KONE JumpLift solution works and the value it offers our customers 

Oscar Arias – New Equipment Sales Manager – shares key insights on smart building and new construction trends in Mexico 

Karine Sobel – Senior Service Sales Consultant for KONE Montreal  –  shares insights on how tools such as Salesforce.com, Outlook and Konect integrate with KONE's Solution Selling approach to help build trusted, collaborative customer relationships 

Phil Durko - Sales and Operations Manager for KONE Los Angeles - shares how KONE collaborates with customers for high efficiency and outstanding uptime at today's top airports.

Dan Brooks, Director of New Equipment Corporate Sales for KONE Americas, discusses construction trends post-pandemic and shares key insights on maintaining ongoing involvement with the customer during every phase of new projects.

Randona Conrad, New Business Consultant for KONE Canada, underscores the importance of developing successful, trusting relationships with customers in a complex and at times, challenging, elevator industry.

KONE Mexico Managing Director Alicia Bandala discusses how employee engagement, change management and other initiatives continue to drive an even more collaborative, positive workplace culture throughout the region. She also shares key elements KONE is embracing at a local and global level to address diversity, equity and inclusion and best position the company to continue to be a great place to work and top employer of choice.

Brian Krzyaniak, Escalator Unit Director for KONE Americas shares stories of KONE's community commitment, including philanthropic efforts at the Coal Valley, Illinois location 

New Equipment Area Offering Director Bob Moler underscores KONE's commitment to innovation and how strong customer relationships can lead to innovation 

Valdez Hails, Environment, Health & Safety Director, shares insights into achieving our Safety culture and underscores KONE's commitment to the Environment and Sustainability. 

Sherri Robertson , New Equipment Sales Manager for the Greater Toronto Area, shares her perspectives on new construction trends in Toronto and how KONE collaborates with customers at every stage of development. She also discusses customers' adoption of new technology and innovation including KONE 24/7 Connected Services and Health and Well-being solutions. 

Pierre Marceau, General Manager – Service & Solutions, Montreal discusses the importance of good data as well as how KONE leverages technology

Vertical Market Director Brad Fleming discusses how KONE has collaborated with arenas, convention centers and hotels as cities begin to reopen and events begin to allow more participants and fans

General Manager Chris Miller discusses KONE's greatest assets – its people and culture.

KONE Americas Office Vertical Market Director Todd Boever tackles hot topics such as the future of commercial office environments and the "return to work" for employees nationwide.

Tom Kautz, KONE Americas Retail and Residential Vertical Market Director discusses how the shift of lifestyles and new behaviors in residential environments due to the pandemic has resulted in an even greater need for durability, efficiency and reliability for elevators in high-rises and condo buildings.

Adam Judd, KONE Americas Sourcing Director, shares insights on our ongoing commitment to the communities, and special guest Ellie Doughty – a longtime friend of KONE – who shares her story of being an elevator fan.

Bruce Norden, KONE Americas Director of the Healthcare & Industrial Markets, discuss how KONE helps keep hospitals and healthcare facilities running efficiently and without service interruptions, thanks to modernization efforts and technology such as KONE 24/7 Connected Services.

Nicole Manzo, KONE Americas Senior Vice President of Human Resources,  share insights on our refreshed KONE Values, commitment to a diverse and inclusive culture and the importance of employee engagement during these times.

Steve Gonzalez, KONE Americas Director of Major Projects, discusses the future of airports and how airlines are adapting to new protocols and looking to offer more of an "experience" for travelers. He also shares how KONE's Health and Well-Being solutions are being implemented as safety continues to be a top priority.

Madelin Barnett , KONE Senior Service Account Manager discusses the keys to becoming a trusted advisor for our customers and shares a few anecdotes on long-term trusted engagements KONE has cultivated over the years.

Gérald Richard, District Vice President for KONE Canada East, discusses recent activity in Canada and how the team has successfully maintained consistent customer communications during this challenging time.

Mark Duin, General Manager of Service & Solutions for KONE Portland, discusses the latest Customer Loyalty Survey and underscores KONE's success in soliciting feedback and maintaining open, trusted customer relationships.

Jeff Couture, General Manager of Service & Solutions for the KONE Americas Pacific District, discusses the numerous value propositions of KONE 24/7 Connected Services and how some West Coast customers have reduced callouts up to 30 percent.

Margot Epstein, Director of Sales Operations for New Construction, discusses the various ways KONE continues to collaborate with customers on new projects during these trying times.

Philip Jenkinson, KONE Business Development Manager - Canadian Prairies, discusses the significance of KONE 24/7 Connected Services and the powerful shift from a reactive to proactive to predictive approach in maintenance.

Stuti Oza, Customer Solutions Manager for KONE Major Projects, discusses elevator and escalator solutions that tenants and visitors can see in buildings when they return to the workplace.

We are proud to launch KONE Conversations, an audio podcast designed to deliver unique perspectives and insights from KONE employees across new social media channels. Topics will be open-ended, ranging from technology and innovation to customer service and working at KONE. Our first interview is with Terry Bell, KONE Platform Manager, who shares insights on working with KONE Customers.