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As we witness rapid advancements in Artificial Intelligence (AI) and Automation, the concept of intelligent bots wielding unprecedented power becomes an intriguing prospect. Will these machines, equipped with ever-evolving capabilities, surpass human intelligence and ultimately dominate our society? The notion may seem like science fiction, but as technology continues to reshape our world and advance at warp speed, it is essential to explore the possibilities, ponder the ethical implications, and navigate the path ahead with caution and foresight. In this thought-provoking episode of our podcast, we delve into the fascinating realm of AI and explore the profound implications of AI bots becoming increasingly smarter, more efficient, and eventually developing the capacity to experience emotions. Chetan Dube, Founder & CEO Amelia, and Lanham Napier, President, Amelia, talk to Pari Natarajan, CEO at Zinnov, about the evolution of AI bots and their potential impact on human productivity. With insights and captivating anecdotes, this episode explores how AI will soon become a way of life, replacing human functions as we know them today. What does AI really mean for us, as a human workforce? Chetan and Lanham offer diverse perspectives on the capabilities of an AI worker, drawing from psychology, neuroscience, and AI ethics, as they delve into the complexities of human-like emotions in machines, powered by AI. Timestamps 2:39 – The implications of Generative AI on Amelia 6:32 – How Amelia is keeping up with disruptions 9:09 – How technology can solve problems while building customer relationships 13:17 – How AI will play a role in the future of SMBs 17:17 – What is the technology evolution required for the world to see digital employees? 21:20 – How is Amelia thinking about catering to different verticals? 23:39 – The role of partnerships in building vertical expertise 24:48 – AI and ethics 27:29 – Making AI global ethics-compliant 29:53 – The future of Amelia
In Part II of this 2-part episode, we continue our conversation with Chetan Dube, who for over 2 decades has been haunted by the seminal question Alan Turing posed in 1950 - "Can Machines Think?" Chetan's years-long Odyssey in pursuit of an answer led him to found Amelia, one of the market leaders in enterprise AI software. During this segment, we'll learn how the government can significantly reduce its trade deficit by leveraging AI, when the majority of the workforce will be digital (hint: it's sooner than you think), and Chetan's tips on how to "hire" the right digital employee.
Progress, in just about any endeavor, is often driven by pioneers who see pathways where others only see dead ends. In the field of AI, one such trailblazer is Chetan Dube, whose quest to make machine intelligence approximate human intelligence led him to found IPsoft (now Amelia), the world's largest privately held AI software company. In Part I of this 2-part episode, we speak with Chetan & learn why traditionally risk-averse industries went all in on conversational AI and the differentiating edge it provides them; which metric (other than ROI) best captures the impact of automation; and the biggest challenges organizations are experiencing in deploying automation and conversational AI.
Chetan Dube is the CEO at IPsoft, an American multinational technology company which primarily focuses on Artificial Intelligence. IPsoft has just over 2,000 employees in 15 countries. When you think of AI you might remember an experience you’ve had with a chatbot when trying to contact a company in order to ask a question, make a return, or purchase an item. Most of our experiences with chatbots are extremely frustrating and commonly end with us screaming “agent” into the phone. But IPsoft is working on solving this problem. Chetan says the problem is the average IQ of the chatbots and virtual assistants is around that of a 5 or 6 year old human. How can you expect great customer service from a five year old? You can’t. So what IPsoft is doing is studying the human brain and finding ways to mimic the human hippocampus, ways to make chatbots and virtual assistants more flexible and able to read a customer’s mood. So where are we now in the grand scheme of things being able to recreate human intelligence in AI? Chetan says, “It's not a discussion if true artificial intelligence will start to rival human intellect. The only thing that is of discussion nowadays is when. Is it going to be in, as you mentioned, the Curtswell, the singularity and you feel that, is it going to be in 2030-35, is it going to be as we maintain by 2025, you will pass someone in the hallway and you won't be able to tell if it's a human or an android. I think that's the real difference is that just the time horizon. If it's going to be in the next six years, if it's going to be in the next 11 years. It's inevitable at this point that you will get to the point where these agents start to mimic human intellect.” With all of that said, Chetan still believes that AI will never be able to truly master human creativity. This is a skill that is unique to humans. Machines and Technology can complete tasks, find answers in their databases, use algorithms to solve math problems, but Chetan believes they won’t be able to cure cancer, create life, find a way to colonize Mars, etc…Humans will always have a role no matter how many jobs AI can take over, because of human creativity. The fact is advances in AI and technology are coming, it is not a question of if, but when and how fast. So what is Chetan’s advice for how to prepare for what’s to come? He says, “Dust the rust off your brain and focus on creativity and coming up with things that are ... Do not play the machines on their playing field, you will lose. Do not play on mundane, ordinary chores and say I'm going to be the Luddite or neo-Luddite and try and stop the machines from driving cars or flying planes or driving trucks. They're going to. They're going to. That's what they do. They are just more effective at that. Humans are more effective at, and will continue to be, creativity.” What you will learn in this episode: How Chetan defines AI What kind of AI IPsoft is designing and building Where we are in the grand scheme of things of being able to recreate human intelligence Is the world of AI over hyped? Whether or not we should be worried about AI How we can embrace AI and what’s coming Who or what Amelia is
Chetan Dube, the CEO of IPsoft Inc, goes one on one with Anthony to discuss the future of the workforce and how technology will change how we think and work. IPsoft is the largest privately owned artificial intelligence company. Chetan started his company after a question began to haunt him – “Can machines think?” His goal is to have machines come together with carbon forms to create a more efficient planet. IPsoft has already created technology that is changing the way companies interact with their customers. They have created the most human-like robot named Amelia, who is already utilized by some of the biggest corporations in the world. However, new technology comes with fear. Some fear that we may not be able to distinguish carbon life forms from androids. Colleagues in the workforce fear that machines and technology will take their jobs. Leadership fears the cost and risk associated with implementing new technology. Chetan explains how leadership will be redefined in the years to come. The risk of not implementing and utilizing technology is greater than the risk of adapting to the changes technology will bring to the workforce. Technology will change the landscape of the workforce and it is not a matter of if it will change, but when and how it will change. This technological revolution took 1/5th of the time of the first economic evolution. Chetan's one fear is that the masses will not be ready for the speed of the revolution. It is extremely important for leaders to align their business models with the changes that technology will bring, and to wake up the masses. Leaders need to prepare their workforce to understand that this technology is here to help them. It will open up colleagues' time to new creative thinking and problem solving, and their roles will be redefined, giving thought back to the people who lost it to task. With the changes that new technology will bring to the workforce, Chetan is hopeful and energized with the thought that the future will be filled with more imaginative and creative thinking. For the first 10 years of the company's existence, IPsoft's staff focused all of their efforts on researching and learning as much about the human brain as possible, not even writing a single line of code. Chetan sites current research which states the average human uses their creative brain less than 30% of the day, while 70-80% of every day is pulled down by common chores. He is excited to see what kind of human creativity will be unshackled as technology helps to unlock more time to use our creative brains. Humans are at the top of the food chain because of our brain and the new cortex, which allows us to think creatively. Chetan is confident that as technology evolves, human thinking will also evolve with it. To learn more about Chetan Dube and the IPsoft's work, visit their website: www.ipsoft.com.
In today's episode of Early Adopter Research, Dan Woods speaks with Chetan Dube, CEO of IPSoft. The conversation covers AI adoption and productization and IPSoft's unique approach to these topics. 2:20 - What is the current landscape with productized and non-productized adoption of AI 4:45 - Why AI needs to become sentient 7:30 - The highest level of AI sentience 12:00 - What companies should focus on so they can be effective users of productized AI 19:00 - The different levels of AI productization 27:15 - IPSoft's product portfolio 34:30 - Whether are companies moving towards more automation overall
Twenty years ago, Chetan Dube left the world of academia, at New York University’s Courant Institute of Mathematical Sciences, to pursue a career in business. He tells Jonathan Moules what inspired the move. See acast.com/privacy for privacy and opt-out information.
Designing AI: How can you make an artificial intelligence chatbot so sophisticated that it passes the Turing test? Chetan Dube, CEO of IPsoft, speaks with CXOTalk about Amelia and AI product design from a designer’s perspective.Dube has served as the President and CEO of IPsoft since its inception in 1998. During his tenure, he has led the company to create a radical shift in the way IT is managed.
Designing AI: How can you make an artificial intelligence chatbot so sophisticated that it passes the Turing test? Chetan Dube, CEO of IPsoft, speaks with CXOTalk about Amelia and AI product design from a designer’s perspective.Dube has served as the President and CEO of IPsoft since its inception in 1998. During his tenure, he has led the company to create a radical shift in the way IT is managed.
While Indian IT may not be on its deathbed yet, the threat of disruption is looming large and clear. And if an imminent death sounds exaggeration, "a near death" experience cannot be ruled out. Produced by Anand Murali Music Credit: www.accelerated-ideas.com/
Chetan Dube is the cool math professor you always wished you had at college. Impeccably attired and capable of switching between anecdotes about a childhood spent in New Delhi, Paris and London with deep dive explanations of probabilistic vs deterministic neural networks - he is one of the most interesting personalities in the emerging world of AI and cognitive computing. After founding his company IPsoft, he developed Amelia, a “virtual service-desk employee”, that understands the semantics of language, and can solve business process queries just like a human being. Over coffee in his office in New York, we spoke about the impact of AI on the design of companies, and in particular, the rise of the cognitive enterprise, in which software platforms will be able to understand, learn and anticipate customer needs, even before they know them.
Chetan Dube is the cool math professor you always wished you had at college. Impeccably attired and capable of switching between anecdotes about a childhood spent in New Delhi, Paris and London with deep dive explanations of probabilistic vs deterministic neural networks - he is one of the most interesting personalities in the emerging world of AI and cognitive computing. After founding his company IPsoft, he developed Amelia, a “virtual service-desk employee”, that understands the semantics of language, and can solve business process queries just like a human being. Over coffee in his office in New York, we spoke about the impact of AI on the design of companies, and in particular, the rise of the cognitive enterprise, in which software platforms will be able to understand, learn and anticipate customer needs, even before they know them.