Interviews: Tech and Business

In episode 882 of CXOTalk, Michael Krigsman sits down with Kevin De Liban, founder of TechTonic Justice and former legal aid attorney, who reveals the shocking truth about AI's impact on vulnerable communities. De Liban shares how 92 million low-income Americans now have critical life decisions, such as healthcare, housing, employment, and government benefits, that are determined by algorithms that often fail catastrophically.Drawing from his groundbreaking 2016 legal victory in Arkansas, where he successfully challenged an algorithm that devastated the lives of disabled Medicaid recipients, De Liban exposes the myth of AI neutrality and demonstrates how these systems reflect the biases and incentives of their creators. He explains why self-regulation and "ethical AI" initiatives often fail when they conflict with business interests, and why effective regulation is crucial.What you'll learn: The real scale of AI harm affecting 92 million Americans Why AI systems aren't neutral decision-making toolsHow algorithms denied healthcare to disabled people in ArkansasWhy ethical AI initiatives fail without enforceable accountabilityPractical steps technology leaders can take to prevent harmThe expansion of AI monitoring into middle-class professionsWhy regulation benefits ethical companiesHow to determine if AI is appropriate for high-stakes decisionsThis conversation challenges conventional wisdom about AI adoption and offers essential guidance for executives, developers, and policymakers navigating the intersection of technological innovation and social responsibility.Whether you're a C-suite executive, technology professional, policymaker, or concerned citizen, this discussion provides crucial insights into one of the most pressing issues of our time: ensuring AI serves humanity rather than harming those who need protection most.=====Subscribe to CXOTalk: www.cxotalk.com/newsletterRead the episode summary and transcript: www.cxotalk.com/episode/ai-failure-injustice-inequality-and-algorithmsLearn more about TechTonic Justice: www.techtonicjustice.org

How do you transform a tech giant into an AI-first (or AI-native) organization? In CXOTalk episode 881, Cisco's President and Chief Product Officer, Jeetu Patel, reveals the blueprint for building AI-native companies in 2025.Discover why AI won't replace your job – but someone using AI better than you will. Learn how Cisco is revolutionizing its entire operation, from engineering to customer support, with artificial intelligence at the core.Key topics covered:Building an AI-first culture and overcoming employee resistanceManaging non-deterministic AI systems and security challengesThe global AI race and why speed matters more than perfectionAutonomous agents and the future of workEthical AI implementation across international bordersReal-world AI applications transforming enterprise operationsPatel shares candid insights about jailbreaking AI models, the importance of "market-in" thinking, and why he spends 2-3 hours nightly learning with AI. Plus, hear his perspective on global AI partnerships and why regulatory restraint is crucial for maintaining competitive advantage.Whether you're a C-suite executive, technology leader, or business strategist, this conversation delivers actionable strategies for thriving in the AI era.

AI strategist and TikTok commentator Nate B. Jones joins CXOTalk host Michael Krigsman to explain the high-stakes race among OpenAI, Google, Meta, and others to advance large language models. The discussion explores token economics, model specialization, and hands-on prompting skills every executive needs to translate AI progress into business results. Watch Episode 880 now and subscribe for weekly conversations with top tech leaders.

Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.Our guest is Damon Covey, General Manager of UCC at GoTo.Learn more at: www.goto.com

Join Andrew Wesbecher (Powered_By) and Michael Krigsman on CXOTalk episode 878 to discuss how AI agents can help small businesses succeed in 2025. Learn from industry experts and discover the benefits of using AI technology for your SMB to stay ahead of the competition!Learn more from www.poweredby.agency===================

Learn about the impact of AI in healthcare in CXOTalk episode 877 on AI in clinical trials. Discover how artificial intelligence is revolutionizing clinical trials and the potential benefits for the healthcare industry.AI promises faster, safer clinical trials and better patient experiences. Clario's EVP & Chief Information Technology & Product Officer, Jay Ferro, joins CXOTalk host Michael Krigsman to explain how his team unifies IT, product, data, security, and marketing under one roof, giving sponsors, sites, and patients a single, seamless platform. He outlines responsible AI governance with legal, medical, privacy, and security leaders. He shows how predictive tools speed recruitment, sharpen protocol design, cut dropout risk, and support image interpretation while physicians keep the final judgment.Watch to learn• How a unified tech-product structure cuts cost and removes friction• Steps for enterprise-wide AI oversight in a regulated environment• Real use cases for AI in recruitment, imaging, and trial optimization

Join this deep dive into Agentic AI with Phil Fersht of HFS Research on CXOTalk episode #876. Learn about the future of AI and how it impacts business strategies.

How do top policymakers balance fostering technological advancement with necessary oversight? Join Michael Krigsman as he speaks with Lord Chris Holmes and Lord Tim Clement-Jones, members of the UK House of Lords, for a deep dive into the critical intersection of technology policy, innovation, and public trust.In this conversation, explore:-- The drive for "right-sized" AI regulation that supports innovators, businesses, and citizens.-- Strategies for effective AI governance principles: transparency, accountability, and interoperability.-- The importance of international collaboration and standards in a global tech ecosystem.-- Protecting intellectual property and creators' rights in the age of AI training data.-- Managing the risks associated with automated decision-making in both public and private sectors.-- The push for legal clarity around digital assets, tokenization, and open finance initiatives.-- Building and maintaining public trust as new technologies become more integrated into society.Gain valuable perspectives from legislative insiders on the challenges and opportunities presented by AI, digital assets, and data governance. Understand the thinking behind policy decisions shaping the future for business and technology leaders worldwide.Subscribe to CXOTalk for more conversations with the world's top innovators: https://www.cxotalk.com/subscribeRead the full transcript and analysis: https://www.cxotalk.com/episode/ai-digital-assets-and-public-trust-inside-the-house-of-lords00:00 Balancing Innovation and Regulation in AI02:48 Principles and Frameworks for AI Regulation09:30 Global Collaboration and Challenges in AI and Trade15:25 The Role of Guardrails and Regulation in AI17:43 Challenges in Protecting Intellectual Property in AI22:32 AI Regulation and International Collaboration29:11 The UK's Approach to AI Regulation32:00 Proportionality and Sovereign AI36:28 Digital Sovereignty and Creative Industries39:09 The Future of Digital Assets and Legislation40:53 Open Banking, Open Source Models, and Agile Regulation45:43 Ethics and Professional Standards in AI47:22 Exploring AI and Ethical Standards49:00 AI in the Workplace and Global Accessibility51:40 Regulation, Public Trust, and Ethical AI#cxotalk #AIRegulation #AIInnovation #DigitalAssets #PolicyMaking #UKParliament #TechPolicy #Governance #PublicTrust #LordChrisHolmes #LordTimClementJones

What's genuinely working with AI in healthcare? Join Michael Krigsman with experts Dr. David Bray (Stimson Center), Teresa Carlson (General Catalyst Institute), and Dr. David Reich (Mount Sinai Health System) as they cut through the hype.Discover practical insights on:-- Integrating AI into clinical workflows-- Calculating the real ROI of AI investments-- Overcoming data interoperability challenges-- The impact of policy and regulation-- Shifting towards value-based care with AILearn how artificial intelligence impacts decisions, data, and the future of patient care.

In episode 873, we dive deep into 5G security with Anand Oswald, Sr. VP and GM of Network Security at Palo Alto Networks. Explore the transformative impact of 5G on industries and how the convergence of technologies like AI and IoT drives 5G digital transformations. Learn about managing sophisticated threats, the importance of a zero-trust approach, and the difference between public and private 5G network security. Discover real-world examples of 5G technologies in action and get key advice for securing your enterprise-grade 5G infrastructure from the ground up.

In episode 872 of CXOTalk, we explore the capabilities of AI-powered smartphones in professional photography. Joining us are two former Apple engineers, Ziv Atar and Tom Bishop. They are the minds behind the iconic portrait mode on iPhones and are now the founders of GLASS Imaging. They discuss how neural networks are revolutionizing smartphone cameras, aiming to drive hardware changes resulting in smaller, cheaper, and higher-quality cameras. The discussion covers computational photography, the evolution and potential of AI in image processing, and whether smartphones can match or surpass traditional cameras. The episode includes insightful comparisons and examples demonstrating AI's incredible improvements to digital photography.

Discover the future of AI startups and enterprise adoption with Arvind Jain, Founder and CEO of Glean, in CXOTalk episode 871. Arvind explains:How AI startups differ from traditional software companiesStrategies for rapid revenue scaling in AI-native businessesKey considerations for CIOs evaluating AI solutionsManaging AI ethics, security, and transparency risksPractical advice for entrepreneurs starting AI venturesThe evolving landscape of AI integration in enterprise workflowsLearn why centralizing AI strategy, focusing on small wins, and prioritizing security are crucial for successful AI implementation. Arvind emphasizes the importance of solving real business problems and adapting to the rapidly changing AI landscape.Whether you're a CIO, entrepreneur, or business leader interested in AI's transformative potential, this episode offers actionable insights to guide your AI journey.

In CXOTalk episode 870, we present an exclusive interview with Jenifer Robertson, the Executive Vice President of Mass Markets at AT&T. With oversight of $100 billion in revenue and 60,000 employees, Jenifer recounts her journey from systems analytics and coding to her current leadership position. The discussion emphasizes AT&T's customer-centric strategies, advancements in AI, and the company's response to disruptions in telecom. Jenifer also discusses the significance of convergence between fiber and wireless technologies, the customer demands shaping the telecom industry, and how to balance technological innovation with customer needs. Additionally, the episode offers insights into female leadership in technology and the philosophy of 'humble confidence' in leadership roles.

Join Michael Krigsman on CXOTalk as leading CIO advisors Tim Crawford and Isaac Sacolick unpack actionable strategies for Chief Information Officers to thrive in the AI era. This episode dives into critical challenges and opportunities, offering insights on:Governance & Data Strategy: Prioritize robust AI governance frameworks and invest in clean, scalable data to drive reliable innovation. Sacolick stresses early integration of compliance and ethics, while Crawford underscores the need for a holistic data strategy to avoid “garbage in, garbage out” pitfalls.Change Management: Proactively educate teams and collaborate with HR (CHRO) to secure training budgets, empowering employees to adapt as AI reshapes workflows in IT, sales, and customer support.Innovation vs. Efficiency: Focus on AI initiatives that transform business models and customer experiences—not just productivity gains. Align pilots with clear OKRs, balancing agility with measurable outcomes to escape “pilot purgatory.”Collaboration & Risk Mitigation: Engage legal and audit teams early, building cross-functional councils to navigate regulatory demands and ethical AI use.Cultural Shifts: Embrace automation and upskilling, balancing Shadow IT's creativity with security guardrails to fast-track innovation responsibly.This discussion is perfect for IT leaders navigating digital transformation and equips CIOs to harness AI's disruptive potential. Like, subscribe, and share your questions in the comments to join the conversation shaping the future of enterprise AI!

In CXOTalk Episode 868, host Michael Krigsman interviews Praveen Akkiraju, Managing Director at Insight Partners, to explore the world of agentic AI.Praveen explains AI agents, their reliance on large language models (LLMs), and how they differ from traditional applications. He discusses AI agents' current state and reliability, explains the layered architecture involving user interfaces, reasoning, and dynamic querying, and highlights the importance of evaluation loops and human-in-the-loop systems for consistent output.The episode also discusses practical use cases in various sectors like coding, customer support, and IT operations. It explores the complex economics, security considerations, and future trajectory of AI agents in both startups and large enterprises.

In CXOTalk episode 867, Princeton professor Arvind Narayanan, co-author of AI Snake Oil, reveals why many AI products fail to deliver on their promises and how leaders can distinguish hype-driven solutions from those that create value. Exploring the landscape of AI advancements, deceptions, and limitations, Narayanan explains how to detect genuine AI innovations from overhyped and potentially harmful applications. We discuss real-world examples, ethical concerns, and the role of policy and regulation in mitigating AI snake oil. Tune in to learn actionable insights for consumers and businesses and explore how AI reshapes industries while posing unique challenges and opportunities. #enterpriseai #cxotalk #aihype #aiethics

How are boards of directors navigating the complex world of enterprise AI and AI adoption? Join Michael Krigsman in conversation with independent board member Adriana Karaboutis (former technology leader at Dell, Biogen, National Grid) as they dissect the current state of AI adoption across industries. Discover the key drivers and roadblocks, the tension between innovation and risk, and what to do when board members lack tech understanding. This is a must-watch for CEOs, CIOs, and anyone who shapes their organization's AI strategy.

Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AI—its potential to build trust and its risks of enabling deception. Join host Michael Krigsman and our expert guests:

How can AI protect critical infrastructure from cyberattacks? Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks. Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is revolutionizing OT security. Oswal reveals strategies for: • Protecting legacy industrial systems • Managing remote access securely • Implementing zero trust in OT environments • Using AI-driven threat detection • Meeting new compliance requirements Essential viewing for technology leaders responsible for securing manufacturing facilities, utilities, oil & gas operations, and other critical infrastructure. Learn how AI-powered security solutions can protect your operations while enabling digital transformation. CXOTalk Website: www.cxotalk.com Subscribe to Our Newsletter: www.cxotalk.com/subscribe Read the full transcript and episode summary: www.cxotalk.com/episode/securing-critical-infrastructure-precision-ai-for-ot-environments #cybersecurity #AI #criticalinfrastructure #OTsecurity #industrialsecurity #zerotrust #digitaltransformation #CXOTalk

Are you navigating the complex landscape of AI ethics and governance?

Artificial intelligence is rapidly transforming business, technology, and society. On this episode of CXO Talk, Dr. Terrence Sejnowski, a renowned computational neuroscientist, deep learning pioneer, and author of "ChatGPT and the Future of AI," discusses the implications of this technological revolution. He explores how AI is evolving, drawing parallels with the human brain, and explains why a robust data strategy is crucial for successful AI implementation. Dr. Sejnowski holds the Francis Crick Chair at the Salk Institute for Biological Studies and is a Distinguished Professor at UC San Diego. Dr. Sejnowski explains the importance of lifelong learning for employees and emphasizes AI's role in augmenting, not replacing, human capabilities. He also addresses critical topics such as explainability in AI decision-making, ethical considerations, and the potential impact of AI on the future of work. This discussion offers practical guidance for business and technology leaders navigating the complexities of AI integration and its implications for their organizations. Episode Participants Terrence J. Sejnowski is Francis Crick Chair at The Salk Institute for Biological Studies and Distinguished Professor at the University of California at San Diego. He has published over 500 scientific papers and 12 books, including ChatGPT and The Future of AI: The Deep Language Learning Revolution. He was instrumental in shaping the BRAIN Initiative that was announced by the White House in 2013, and he received the prestigious Gruber Prize in Neuroscience in 2022 and the Brain Prize in 2024. Sejnowski was also a pioneer in developing learning algorithms for neural networks in the 1980s, inventing the Boltzmann machine with Geoffrey Hinton; this was the first learning algorithm for multilayer neural networks and laid the foundation for deep learning. He is the President of the Neural Information Processing Systems (NeurIPS) Foundation, which organizes the largest AI conference, and he is a leader in the recent convergence between neuroscience and AI. Michael Krigsman is a globally recognized analyst, strategic advisor, and industry commentator known for his deep expertise in digital transformation, innovation, and leadership. He has presented at industry events worldwide and written extensively on the reasons for IT failures. His work has been referenced in the media over 1,000 times and in more than 50 books and journal articles; his commentary on technology trends and business strategy reaches a global audience. #AI #ArtificialIntelligence #FutureofWork #DeepLearning #CXO #DigitalTransformation #BusinessStrategy #TechnologyLeadership #ChatGPT #cxotalk

In episode 862, Michael Krigsman talks with Bernardo Mariano Jr., Assistant Secretary-General and Chief Information Technology Officer at the United Nations, about the evolving landscape of AI governance and digital responsibility. They discuss the Global Digital Compact, strategies for bridging the digital divide, and the importance of equitable data access. Learn how the UN collaborates with governments, private sector leaders, and civil society to establish global frameworks that align innovation with ethical principles. Gain actionable insights into responsible AI implementation, reducing risk, and ensuring that both mature enterprises and emerging startups benefit. #AI #DigitalTransformation #ArtificialIntelligence #UN #GlobalGovernance #EthicalAI #Sustainability #Innovation #DigitalEquity #Leadership #CXOTalk #technology Subscribe to CXOTalk for more executive-level conversations on AI, digital transformation, and strategic leadership.

Note: This episode and description were generated completely with AI based on a previous episode of CXOTalk. You can see the full episode here: ⁠Social Impact: The Philosophy of Zoho CEO Sridhar Vembu | CXOTalk --- This CXOTalk episode features an interview with Zoho CEO Sridhar Vembu, who discusses his company's unique approach to business.  Vembu emphasizes long-term thinking, rural development, and a strong company culture built on core values rather than formalized policies. He explains how Zoho's bootstrapped and privately held structure allows for sustained investment in R&D and employee development, fostering innovation outside traditional tech hubs.  His "transnational localism" strategy aims to create high-value jobs in rural areas, balancing economic development and addressing inequalities. The interview also explores the importance of practical skills, adapting to local markets, and maintaining profitability while prioritizing social impact.

AI is revolutionizing software development, but where do you start? Ashley Kramer, Chief Marketing & Strategy Officer and Interim Chief Revenue Officer at GitLab, joins CXOTalk to discuss how to integrate AI strategically into your DevSecOps process. Learn how to measure AI's ROI, increase developer productivity and happiness, and navigate the hype around AI-powered coding. Discover practical strategies for leveraging AI to build better software faster, improve security, and drive innovation.

AI is transforming financial services, but are we building it responsibly? Dr. Scott Zoldi, Chief Analytics Officer at FICO, joins Michael Krigsman on CXOTalk episode 859 to discuss the importance of AI ethics in finance. Learn how to build trust, transparency, and accountability into your AI systems. In this episode, we cover: • The challenges of black box AI and the need for explainable AI (XAI) • Practical strategies for mitigating bias and ensuring fairness in AI-driven decisions • FICO's innovative use of blockchain to ensure responsible AI development • How to balance innovation with ethical considerations in financial services • Actionable advice for business and technology leaders Watch now to gain valuable insights into navigating the complex ethical landscape of AI in finance. Subscribe to CXOTalk for more conversations with leading experts on the critical issues facing business and technology leaders today. #ai #Ethics #FinTech #ArtificialIntelligence #Blockchain #CXOTalk #DigitalTransformation #Innovation #Leadership #responsibleai #cxotalk

Are your marketing efforts falling flat? You're probably focusing on tactics, not strategy. Join marketing guru Seth Godin and Michael Krigsman on CXOTalk to dissect the critical difference between strategy and tactics, revealing why most companies miss the mark and how to build a winning, long-term approach.In this discussion, Seth exposes the pitfalls of chasing short-term gains and neglecting the underlying philosophy that drives successful marketing. He shares real-world examples of companies like Google, Yahoo, Netflix, and Starbucks, illustrating how a clear strategy can make or break a business.Discover how to:Define your core strategy: Move beyond vague mission statements and identify the fundamental "why" behind your business.Understand invisible systems: Learn to recognize the underlying forces shaping your market and how to leverage them for growth.Empower your team: Connect your strategy to everyday actions and inspire your team to contribute meaningfully.Embrace the smallest viable audience: Focus on building a passionate core audience to amplify your message.Leverage technology effectively: Avoid chasing the latest tech trends. Use technology strategically to advance your core strategy.Tell compelling stories: Connect with your audience emotionally and create resonating narratives.This episode is a must-watch for CEOs, CMOs, marketing professionals, and anyone looking to build a sustainable and impactful business. Don't just get the word out—make a real difference.

AI is revolutionizing personalization, but are you using it effectively? David Edelman, author of "Personalized: Customer Strategy in the Age of AI," reveals how to leverage AI for genuine customer connection, not just intrusive marketing.In CXOTalk episode 857, Edelman, a senior advisor at Boston Consulting Group (BCG) and Harvard Business School professor, shares practical strategies for building a customer-centric organization and maximizing customer lifetime value. Discover the five promises of personalization and how to overcome common challenges like data silos. Learn how CMOs can lead the charge in AI-driven personalization, becoming strategic growth drivers.Watch now for actionable insights and real-world examples to transform your customer relationships in the age of AI.#AI #Personalization #CustomerExperience #CX #Marketing #DigitalTransformation #cxotalk

AI and data science experts Dr. Anthony Scriffignano and Dr. Satyam Priyadarshy join Michael Krigsman for a candid discussion on the practical realities of AI implementation. They debunk the myth of AI as a magic bullet and explore what truly drives success in AI projects and the common pitfalls that lead to failure.Learn how to address critical challenges like confirmation bias, data quality issues, communication gaps between data scientists and business leaders, and the ethical considerations of synthetic data. Discover practical strategies for building a data-driven culture, managing computational costs, and maximizing the value of your data science initiatives. This episode is a must-watch for business and technology leaders seeking to leverage AI effectively.

In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers.The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets.Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-powered coaching bots to assist agents in real-time. By embedding AI into existing workflows, companies can augment their workforce seamlessly, leading to more effective operations and better customer experiences.Key Takeaways:Enhance Customer Experience and Efficiency with AI: Implement AI solutions to automate routine tasks, allowing agents to focus on delivering personalized service.Seamless Integration of AI Tools: Embed AI into current processes to assist agents without disrupting their workflow.Augment, Don't Replace, Human Agents: Use AI to support and enhance agent capabilities, fostering effective collaboration.Start Small and Scale Up: Begin with limited AI initiatives to quickly demonstrate value and expand based on measurable outcomes.About Dan Bodner:Dan Bodner is the Founder and CEO of Verint, a leading Customer Experience Automation company. Since starting Verint in 1994, Dan has been at the forefront of leveraging AI to revolutionize customer engagement, helping organizations enhance satisfaction while optimizing costs.Don't forget to subscribe to CXOTalk for more expert discussions on leadership, AI, and the digital economy!Subscribe: www.cxotalk.com/subscribeRead transcript and key points: www.cxotalk.com/episode/what-is-cx-automationLinkedIn: www.linkedin.com/company/cxotalkTwitter: twitter.com/cxotalkIf you found this video valuable, please like, share, and leave a comment below. We'd love to hear your thoughts!#CXAutomation #AI #CustomerExperience #Verint #ContactCenter #CXOTalk #ArtificialIntelligence #BusinessGrowth #DigitalTransformation #CustomerSatisfaction

Ready to explore the mind-bending world of Agentic AI and its impact on the future of work?In CXOTalk episode 854, Michael Krigsman talks with Babak Hodjat, Cognizant's CTO of AI, to unravel the mysteries of AI agents, evolutionary algorithms, and the potential for robot armies to reshape our world.Discover:What are AI agents, and why are they like mini robot armies? Learn how multi-agent systems are revolutionizing AI and offering advantages over traditional approaches.Can robots learn to walk in a world where trees float? Explore the fascinating world of evolutionary AI and its applications in website optimization, robot locomotion, and more.How do we prevent AI bias and ensure responsible development? Hodjat tackles the crucial ethical considerations of AI and the need for human-centric design.What does the future hold for businesses in the age of agentic AI? Get a glimpse into a future where interconnected AI agents collaborate to achieve complex business goals.Babak Hodjat, a pioneer in AI and one of the inventors of Siri's natural language processing, demystifies complex AI concepts and offers practical insights for business and technology leaders. Don't miss this opportunity to explore the future of AI and its transformative potential!Subscribe to the CXOTalk newsletter to join our LIVE conversations:Episode page: https://www.cxotalk.com/episode/inside-the-advanced-ai-lab-agents-robots-and-levitating-treesTwitter: https://twitter.com/cxotalkLinkedIn: https://www.linkedin.com/company/cxotalkFacebook: https://www.facebook.com/cxotalk

Want to understand the power of agentic AI and how it can transform your business? In episode 854 of CXOTalk, Michael Krigsman sits down with Praveen Akkiraju, Managing Director at Insight Partners, to explore the exciting world of AI agents.This episode simplifies complex concepts, helping you understand AI agents' potential for automating tasks, boosting efficiency, and unlocking innovation. We explore real-world applications, the crucial role of data infrastructure, and the importance of trust and transparency in agentic AI systems.Plus, we address those burning questions about the impact of AI on the future of work.Listen to this episode to learn:-- What agentic AI is and how it differs from traditional AI-- Practical applications of AI agents in various industries-- Key considerations for evaluating and implementing agentic AI solutions-- How to build trust and transparency into your AI systems-- The potential impact of agentic AI on jobs and the workforceDon't miss out on this essential discussion about the future of AI in the enterprise!Subscribe to CXOTalk for more insights from leading experts in the tech industry!

In Episode 852 of CXOTalk, host Michael Krigsman explores enterprise AI strategy with guests Anindya Ghose, Professor at NYU Stern School of Business, and Ravi Bapna, Chair Professor at the University of Minnesota's Carlson School of Management.What You'll Learn:The "House of AI" Framework: Understand the foundational pillars—data engineering, descriptive analytics, predictive analytics, causal analytics, and prescriptive analytics—that form the basis of successful AI strategies.Building a Strong AI Foundation: Learn why allocating 70% of resources to data cleaning and preparation is crucial for AI success.Overcoming Barriers to AI Adoption: Discover how to address the "three I's"—inertia, ignorance, and lack of imagination—that hinder AI implementation in organizations.Leveraging AI for Competitive Advantage: Explore techniques like transfer learning and fine-tuning to maximize AI benefits, even with smaller datasets.Addressing AI Ethics and Bias: Gain insights into proactive measures for de-biasing AI models and ensuring fairness and equity in AI outputs.Cultivating an AI-Ready Workforce: Find out how to upskill your team and foster a culture that bridges the gap between technical capabilities and business leadership.Learn from two leading academics collaborating on AI initiatives with over 200 companies globally.Stay Connected:

In episode 851 of CXOTalk, Kurt Strovink, a senior partner at McKinsey & Company, explores the pivotal role of leadership in enterprise AI.Learn how to balance innovation with risk, bridge the gap between business and technology, and tackle the ethical challenges AI poses.  Discover why CEOs should act as 'chief calibration officers,' ensuring rapid innovation while managing risks effectively. Strovink emphasizes the importance of a strategic approach beyond individual use cases to focus on high-value domains. This episode also highlights the necessity of developing comprehensive frameworks to address potential biases, privacy concerns, and workforce impacts. Understand the critical role of senior executives in making judgment calls on gray area trade-offs and maintaining optionality with partners in a rapidly changing environment.Don't miss this opportunity to gain valuable insights on delivering real business value through technology in a risk-adjusted way.Stay Connected:

Join CXOTalk episode 850 for a discussion with Jeff Schilling, Chief Information Security Officer at Teleperformance, as he explores the intricacies of managing cybersecurity globally. Discover how Teleperformance, the world's largest business process outsourcing company, leverages Island's enterprise browser to enhance security across diverse IT environments while maintaining ease of use for its 500,000 employees.Learn about the challenges of operating in over 100 countries and how a collaborative approach with clients helps mitigate security risks. Gain valuable insights into protecting corporate reputation and ensuring business continuity in today's evolving threat landscape.

In CXOTalk episode 849, Michael Krigsman hosts Peter Altabef, Chair and CEO of Unisys, to explore the transformative role of AI in enterprise technology and the pivotal role of CIOs in this evolution. Altabef provides insights into how Unisys integrates AI to improve client solutions and internal operations while emphasizing strategic investment and leadership.*Episode Highlights:**AI as a Catalyst for Innovation:* Learn how AI, especially generative AI, reshapes business strategies, fosters innovation, and redefines customer engagement.*CIO Leadership in AI Transformation:* Discover how CIOs are crucial in driving AI initiatives, managing risks, and fostering cross-departmental collaboration to achieve success in a rapidly changing landscape.*Disciplined AI Investment:* Understand Unisys's strategic approach to AI investment, focusing on projects that align with business objectives and deliver measurable ROI.*Cultural and Leadership Transformation:* Explore the importance of cultivating a culture of continuous learning and servant leadership to navigate AI-driven changes successfully.*Future Technologies:* Explore the potential of emerging technologies like quantum computing to expand AI capabilities and drive future growth.*About the Participants:**Peter Altabef:* Chair and CEO of Unisys, with a wealth of experience in leading technology companies.*Michael Krigsman:* Industry analyst and CXOTalk host, recognized for his digital transformation and leadership expertise.#enterpriseai #digitaltransformation #ceo #cio #cxotalk #unisys 

Ed Sim, founder of boldstart ventures, discusses investing in enterprise AI startups on CXOTalk episode 847. Learn how AI reshapes the tech landscape and what investors seek in AI-driven companies. Gain insights on integrating AI, balancing development speed with scalability, and building key relationships.

Discover the power of storytelling in business with Carissa Carter, Academic Director of Stanford's d.school. In this CXOTalk episode, Carter shares expert strategies for crafting compelling narratives, presenting data responsibly, and using prototypes to gather focused feedback. Learn how to communicate complex ideas effectively, align your stories with organizational values, and navigate the challenges of storytelling in the age of AI. Essential viewing for business leaders, marketers, and innovators looking to enhance their communication skills and drive engagement.

Anand Oswal, Senior Vice President and General Manager of Network Security at Palo Alto Networks, discusses the rapid adoption of AI in business and the critical importance of securing AI applications.As organizations increasingly use AI to enhance productivity and transform customer experiences, they face new challenges in mitigating risks associated with data exposure, supply chain vulnerabilities, and runtime threats. Anand emphasizes the need for a comprehensive approach to securing AI-powered applications, from ensuring visibility and control over employee usage to protecting against configuration risks and runtime attacks.*Key Takeaways:*• Secure AI applications by design• Manage Shadow AI risks• Protect AI-powered applications from threats• Balance security and productivity• Adopt a platform-centric security approach*Watch this episode to learn:*• How to secure AI applications and mitigate risks• Strategies for managing Shadow AI and protecting sensitive data• Best practices for protecting AI-powered applications from threats• How to balance security and productivity in the age of AI• The benefits of a platform-centric approach to network security

Join CxOTalk episode 845 to explore the transformative power of generative AI with Don Vu, Chief Data and Analytics Officer at New York Life. Discover how this 179-year-old company leverages generative AI to enhance client and agent experiences, tackle technical debt, and drive innovation. Don shares unique insights on the link between AI and business strategy, the importance of senior leadership support, and the challenges of operationalizing AI solutions.In this episode, Don Vu discusses:- Integrating of AI and data strategy at New York Life- How a 179-year-old company embraces its history while innovating- Managing technical debt and fostering collaboration between business and technology- The role of senior leadership in driving AI initiatives- Real-world AI deployments and their impact on business processes- The future of AI in evaluating life insurance risk and enhancing customer experience#AI #businesstransformation #genai #GenerativeAI #DataAnalytics #cxotalk 

Explore the alarming world of AI-driven disinformation and its impact on businesses in CXOTalk Episode 844. Clemson University professors Patrick Warren and Darren Linvill, co-directors of the Media Forensics Hub, join host Michael Krigsman to expose the latest tactics used to spread disinformation.Learn how bad actors, from state-sponsored campaigns to individual influencers, leverage AI to create and spread disinformation at an alarming scale. Warren and Linvill provide expert insights into:-- The structure of disinformation campaigns-- The growing threat to businesses, who can be targets or suffer collateral damage-- Potential technological solutions, including AI-powered detection and mitigation toolsLearn how to protect your organization from AI-driven disinformation and leverage AI for good. This episode is a must-watch for business leaders who want to understand and mitigate the risks of disinformation in today's digital landscape.#disinformation #AI #artificialintelligence #socialmedia #mediaforensics #CXOTalk  #narrativelaundering #privacy

Join CXOTalk episode 843 to explore how AI is transforming leadership. Anthony Scriffignano (former Chief Data Scientist of Dun and Bradstreet) and Inderpal Bhandari (former Global Chief Data Officer of IBM), share their expertise on the evolving role of AI in business, the challenges of integrating new technologies, and the importance of cultural shifts within organizations. Don't miss this engaging discussion on the future of work and leadership.AI #Leadership #DigitalEconomy #CxOTalk #Technology #Innovation #BusinessTransformation #FutureOfWork #DataScience #aileadership 

In CXOTalk episode 841, host Michael Krigsman sits down with Yousuf Khan, Partner at Ridge Ventures and former multi-time CIO, to explore the transformative impact of AI on venture capital, startups, and enterprise AI.Key topics include:• Separating AI hype from reality in VC investing• Evaluating AI startups and their long-term potential• The challenges and opportunities AI presents for enterprises• Balancing innovation with risk management in AI deployment• Strategies for CIOs and boards navigating the AI landscapeKhan shares insights from his unique perspective as both a seasoned CIO and current VC investor. Learn how to identify promising AI ventures, understand the "blast radius" of AI implementations, and develop the critical skills needed to lead successful AI initiatives in your organization.

Artificial intelligence holds immense promise, but why do so many AI projects fail? In Episode 840 of CXOTalk, we uncover the common pitfalls that plague AI implementations and explore practical strategies for achieving real-world success.Our guest, Sol Rashidi, author of "Your AI Survival Guide" and seasoned technology executive (Sony Music, Estée Lauder), shares invaluable insights from her extensive experience leading data and analytics initiatives.This episode is a must-watch for business and technology leaders seeking to navigate the complexities of AI.We discuss critical factors that determine AI success, including:-- Establishing a Clear AI Strategy: Defining your organization's AI ambition (AI-centric or embedded workflows) to guide resource allocation and overall direction.-- Considering Projects' Criticality and Complexity: Prioritizing projects based on strategic importance and feasibility, rather than just potential business value, to avoid "pilot purgatory."-- Engaging Leadership and Managing Change: Securing top-down support to overcome resistance and fostering a culture that embraces AI's transformative potential.-- Leveraging Existing Data Investments: Maximizing the use of existing data assets to uncover new insights and accelerate AI solution deployment.-- Avoiding the “Shiny Object” Syndrome: Ensuring AI solutions align with specific business needs and starting small to test viability before scaling up.Critical Takeaways:-- Rethink Use-Case Selection: Sol challenges traditional selection criteria, advocating for a criticality and complexity-focused approach to maximize successful deployment and scaling.-- The Importance of Continuous Monitoring: AI is not a "set it and forget it" technology. Sol emphasizes the need for ongoing monitoring and human involvement to ensure data accuracy and adapt to evolving needs.-- Overcoming Organizational Resistance: Sol provides strategies for addressing fears and misconceptions surrounding AI, highlighting the importance of strong leadership and clear communication.About Our Guest:Sol Rashidi holds 7 patents, with 21 filed, in the Data & Analytics space. A sought-after keynote speaker, she shares her expertise on Machine Learning, Data & Analytics, and emerging operating models for organizations undergoing digital transformation.  Her impressive career includes leadership roles at Estée Lauder, Merck, Sony Music, and Royal Caribbean.Join us for this insightful conversation on CXOTalk Episode 840!#ArtificialIntelligence #AI #BusinessStrategy #CXOTalk #SolRashidi #DataAnalytics #Leadership #DigitalTransformation #enterpriseai #aifails 

Explore the world of digital healthcare security and the Island enterprise browser with Bill Dougherty, CISO of Omada Health, on episode 839 of CXOTalk. Learn how Omada leverages technology to manage sensitive health data securely and efficiently, all through a virtual-first approach. Bill shares insights on the unique challenges of securing digital health information and the innovative solutions that help protect patient data. Don't miss this in-depth discussion on the intersection of healthcare, security, and technology!#DigitalHealthcare #Cybersecurity #CISO #HealthTech #VirtualHealth #cxotalkRead the transcript with episode highlights and key takeaways:https://www.cxotalk.com/episode/ciso-insights-why-use-an-enterprise-browserSubscribe: newsletter.cxotalk.com

Join this discussion with Simon Allen, CEO of McGraw Hill, as he dives deep into the transformative impact of AI and technology on education. With over 130 years of experience, McGraw Hill offers a unique perspective on navigating the digital shift while preserving the essential teacher-student connection.#AI #Education #EdTech #McGrawHill #cxotalk Read the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/ai-in-education-a-conversation-with-mcgraw-hill-ceoSubscribe: newsletter.cxotalk.com

On episode 837 of CXOTalk, we explore AI and workforce transformation with Kian Katanforoosh, co-creator of Stanford's Deep Learning course and CEO of Workera. Join us for a discussion on the practical implications of generative AI for businesses and strategies for transforming a future-ready workforce.#futureofwork #workforcetransformation #cxotalk #enterpriseai

Join this discussion with Parag Parekh, Chief Digital Officer of IKEA Retail, as he shares the fascinating story of IKEA's digital transformation on CXOTalk episode 835. Learn how this iconic furniture retailer embraced an omnichannel approach, balancing digital innovation with core brand values. Discover how IKEA navigated complex challenges in supply chain, product design, and company culture to meet the evolving needs of its customers. #DigitalTransformation #RetailInnovation #CXOtalk #FutureOfRetail Read the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/designing-the-future-ikeas-digital-transformation-journey Subscribe: newsletter.cxotalk.com

In episode 833 of CXOTalk, we discuss ethical and regulatory challenges of artificial intelligence with Lord Tim Clement-Jones, a member of the UK House of Lords and a spokesperson for science, innovation, and technology in the UK Parliament. Lord Clement-Jones shares his expert insights on how governments and organizations can navigate the complexities of AI to ensure it serves the common good without stifling innovation.Throughout the discussion, Lord Clement-Jones emphasizes the importance of establishing a regulatory framework that promotes public trust and business confidence in AI technologies, while mitigating potential risks and harms. He addresses the need for transparency, accountability, and the incorporation of ethical principles into AI development and deployment. This episode explores how to balance innovation with ethical considerations within the rapidly evolving AI landscape.#AIethics #TechnologyRegulation #DigitalInclusion #Cxotalk #ArtificialIntelligence #PublicTrust #AIRegulation #TechPolicy #Innovation #EthicalAI

Join CXOTalk episode 836, for a deep dive into the world of NASCAR with Matthew Cochran, Director of IT at Hendrick Motorsports. Discover how Hendrick Motorsports leverages the power of the Island Enterprise Browser to enhance security and productivity across their operations.Matthew Cochran shares insights on the critical role of IT in racing, highlighting how advanced technology and data management are integral to winning championships. Whether you're a tech enthusiast, a NASCAR fan, or interested in enterprise security, this episode offers valuable insights into the intersection of sports and technology.Read the transcript here: https://www.cxotalk.com/episode/securing-the-last-mile-with-an-enterprise-browser-nascar-team-hendrick-motorsports#CXOTalk #NASCAR #Technology #EnterpriseSecurity #DataAnalytics #MachineLearning #HendrickMotorsports #EntperiseBrowser

In episode 832 of CXOTalk, Michael Krigsman talks with Mohamad Ali, the Chief Operating Officer of IBM Consulting, about practical aspects of integrating AI into business operations. The discussion explores challenges and opportunities that companies encounter as they transition from initial AI experimentation to scaling these solutions effectively.Ali emphasizes the changing landscape of AI consulting, highlighting the shift from building initial use cases to addressing the complexities of scaling, which involve security, bias, data privacy, governance, and cost optimization. He also introduces IBM Consulting Advantage, a platform designed to equip consultants with AI tools and resources while ensuring responsible and ethical implementation.#OperationalizeAI #ibm #futureofwork #genai #cxotalk #aibusines #professionalservices *Stay Connected:*