The Future of Work With Jacob Morgan

January 30, 2026: The future of work is accelerating—and for many leaders, it feels overwhelming. Political shifts, new laws, rapid advances in AI, rising ethical expectations, and changing employee demands are all converging at once. The volume of change can make it feel like you're stuck on a treadmill that keeps getting faster. But here's the reality: not every trend deserves your attention. In this episode, I walk through how external forces—political, legal, and ethical—are reshaping the employee experience, from pay transparency and AI governance to data privacy, workplace monitoring, and evolving expectations of leadership. I also explain why compliance is no longer just an HR or legal responsibility—it's becoming a shared leadership mandate. More importantly, I share why trends aren't truths. Just because something is happening doesn't mean you should chase it.

January 29, 2026: Today a series of stories made it impossible to ignore how fast work is changing. Meta says AI now allows one employee to do the work of entire teams. Engineers at Anthropic and OpenAI say AI writes nearly 100% of their code. Amazon and Dow announced thousands of job cuts as they restructure for efficiency. And at the same time, companies are hiring storytellers to help cut through the growing flood of AI-generated content. In this episode of Future Ready Today, I connect the dots across these developments and explain what they reveal about shrinking teams, disappearing roles, changing career paths, and the rising importance of human skills in an AI-driven world. These aren't isolated headlines — they're signals of a deeper shift in how companies are redesigning work right now. I break down what's actually happening inside organizations, share the data behind these changes, and offer a futurist lens on what this all means for leaders, employees, and anyone trying to stay future ready.

January 28, 2026: In today's episode, I zoom out to help you see what's really shaping the future of work. Before we talk about AI, leadership, or organizational strategy, we need to understand the forces happening outside our companies. Because work doesn't evolve in isolation—it's shaped by powerful external trends in technology, society, economics, and more. That's why I walk through the STEEPLE framework: a futurist tool designed to help leaders move from reacting to predicting—and from predicting to designing. STEEPLE stands for Social, Technological, Economic, Environmental, Political, Legal, and Ethical forces. Together, these seven domains explain how work is changing and what leaders need to prepare for over the next five-plus years, especially in an AI-driven world. We explore how AI is becoming the central nervous system of organizations, why skills are replacing job titles, how identity and purpose are reshaping careers, and why the economic contract between employers and employees is being rewritten in real time. I also share why the future of work isn't something organizations "deliver" to employees—it's something that's co-created, requiring accountability on both sides. If you're trying to make sense of rapid technological change, shifting employee expectations, and what leadership really means in the age of AI, this episode gives you a practical framework to understand what's coming—and how to design for it.

January 27, 2026: Executives say AI is making work more efficient. Employees say it's barely saving time. Gartner warns that overreliance on AI will actually lead to worse decisions. And one of the world's leading AI CEOs says the real risks are arriving faster than society is prepared for. In today's episode of Future Ready Today, I break down four stories that, together, reveal what's really happening at work in the age of AI: A 5,000-year historical lens from Forbes Tech Council on how every major technology shift redefines what humans are valuable for — and why AI is no different, just faster. A new warning from Gartner that by 2030, 30% of organizations will see worse decision-making because employees are relying on AI before developing judgment. Reporting from the Wall Street Journal showing a growing gap between executives who believe AI is boosting productivity and employees who experience more rework, confusion, and an "AI tax" on their time. A sobering essay from Anthropic CEO Dario Amodei, who argues that AI is entering its "adolescent" phase — powerful, fast-moving, and increasingly difficult to govern. Grab a copy of my new book: https://8exlaws.com/  Request to join my CHRO group: https://futureofworkleaders.com/  Join my Non-CHRO group: https://employeeexperienceleaders.com/ 

AI can handle entry-level tasks today, but at what cost to your future leadership? Many companies are accidentally "hollowing out" their talent pipeline by cutting junior roles, creating a massive gap that will haunt them in five years. Efficiency today shouldn't come at the expense of your leaders tomorrow. How do we thoughtfully architect the future workforce to prioritize the health and depth of the leadership bench? In this episode, Melanie Tinto, CHRO of Grainger, joins us to explore how the company utilizes Strategic Workforce Planning (SWP) to ensure a "tech powered, human led" organization that balances automation with career development. This discipline informs every aspect of Grainger's talent strategy, from navigating the impact of AI to addressing talent shortages. We look into the necessity of viewing workforce planning as a mirror to financial planning, focusing on the strategic migration of roles and skills rather than simple headcount reduction. Key highlights include managing the surge of AI-generated job applications, the importance of foundational talent programs such as maintaining the campus recruiting "spigot," and transitioning toward a skills-based organization through internal upskilling and "build vs. buy" strategies. This episode is the CHROs' blueprint to become strategic visionaries who stay three moves ahead of market disruption. Discover how to master these critical "chess moves" before the talent gap becomes irreversible.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com  

January 23, 2026: In this episode of Future Ready Today, I unpack why Citigroup CEO Jane Fraser's blunt "results over effort" message is such an important signal—and why it marks the end of comfortable work far beyond Wall Street. Citi's job cuts and cultural reset aren't about short-term cost savings; they reflect a broader shift toward harder performance standards, fewer layers, and much less tolerance for ambiguity. I connect that message to Amazon's continued flattening of corporate roles, the growing "sink-or-swim" reality many employees are feeling across industries, and what global leaders at Davos are quietly admitting about jobs, competition, and adaptability in an AI-driven world. I also explore why the lack of consensus among AI leaders themselves is pushing responsibility back onto human judgment and leadership.

January 22, 2026: For years, we've talked about jobs, titles, careers, and skills as if they were stable foundations of work. They're not. In today's episode of Future Ready Today, I break down five stories that reveal a deeper truth most leaders are avoiding: the job itself is starting to fail as the core unit of work. From Meta's pullback on long-horizon roles, to Deloitte scrapping traditional job titles, to the growing skills mismatch in hiring, to lawsuits over opaque AI screening tools, and even to Citi's bottom-up AI experiments — these aren't disconnected headlines. They're signals of the same structural breakdown. AI didn't cause this. It exposed it. This episode is about why organizations keep redesigning org charts, titles, and technology — but refuse to redesign work itself. And why the companies that win next won't be the ones with the best AI tools, but the ones willing to let go of outdated assumptions about jobs, careers, and control. Grab a copy of my new book: https://8exlaws.com/  Request to join my CHRO group: https://futureofworkleaders.com/ 

January 21, 2026: Most conversations about the future of work in 2026 focus on the obvious things: AI tools, hybrid policies, skills, and perks. That's not where the real change is happening. In this episode, I break down the top future of work trends for 2026 that actually matter—the ones quietly reshaping how work is structured, how value is created, and how organizations really operate. This isn't a prediction episode and it's definitely not a fluffy trend list. It's about a deeper shift in labor architecture, including: Why organizations are now managing a second workforce of AI agents—and why most leaders aren't prepared to govern non-human labor How work is turning into a product, making clarity more valuable than effort Why entry-level jobs are disappearing, and what that means for long-term expertise and leadership pipelines How governance is becoming culture, as systems—not slogans—are increasingly shaping behavior Why truly human work is becoming more valuable and more unequal at the same time Across all of these trends runs one idea most leaders underestimate: legibility. When systems execute work and decisions, organizations must be able to explain what's happening, why it's happening, and who is accountable. Grab a copy of my new book: https://8exlaws.com/  Request to join my CHRO group: https://futureofworkleaders.com/   

January 20, 2026: Oxford Economics data suggests AI-driven layoffs are still a small slice of overall job cuts, raising questions about whether AI is being used as a convenient explanation for traditional cost cutting. At the same time, Goldman Sachs warns that up to 25% of work hours could be automated—not as a job apocalypse, but as a task-level shock that exposes poorly designed roles. I also unpack new PwC research showing that most CEOs aren't seeing meaningful ROI from their AI investments yet—and why that failure has more to do with broken workflows and leadership decisions than with the technology itself. Meanwhile, a quieter but more consequential shift is happening as physical AI and robotics move rapidly into logistics, manufacturing, healthcare, and other parts of the real economy. And finally, I explain why ServiceNow's partnership with OpenAI signals AI moving into the core "plumbing" of organizations—where it will force leaders to confront inefficiency, bureaucracy, and outdated ways of working. Grab a copy of my new book: https://8exlaws.com/ Request to join my CHRO group: https://futureofworkleaders.com/   

Imagine an eighty-year-old grandmother discussing Russian literature with ChatGPT in her native tongue; it is a powerful reminder that AI is no longer a futuristic concept but a present reality that bridges generations. For CHROs, the challenge is not simply the technology itself, but rather shifting the human behaviour that interacts with these tools. In this episode, Joanne Rodgers, the CHRO of New York Life, shares the strategic roadmap used to scale AI adoption across 24,000 employees and agents by focusing on the mindset, skill set, and tool set. We explored the firm's Ignite AI initiative, which prioritised responsible AI and AI training, remarkably leading to the creation of over 10,000 self-made GPTs. We look into how they integrated mandatory AI goals into performance reviews while maintaining a strict human-in-the-loop governance model to protect the employee experience. Moreover, Joanne highlights the success of their career hub and talent marketplace, explaining how time-bound gigs have boosted internal mobility to 40%. This discussion is your fresh playbook in change management, demonstrating how to foster employee engagement and upskilling in a rapidly evolving landscape without sacrificing the essential human element. ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com

January 16, 2026: Everyone keeps asking whether AI is going to destroy jobs. That question is already outdated. In this episode of Future-Ready Today, I walk through five stories that reveal what's really happening in the labor market—and why the biggest risk isn't job loss, but broken pipelines. I explore why Boomers are staying in the workforce longer while Gen Z struggles to break in, how AI is driving a surge in construction and infrastructure jobs, and why the real bottleneck in the AI economy isn't software talent but electricians, plumbers, and skilled trades. I also unpack new data showing that AI has already created more than a million jobs globally—and why those jobs aren't evenly accessible. And finally, I look at what it means when firms like McKinsey deploy tens of thousands of AI agents and fundamentally change the leverage equation in knowledge work. Taken together, these stories point to a hard truth: AI isn't replacing humans—it's exposing weak systems. Systems that stopped training, stopped investing in skills, and assumed talent pipelines would take care of themselves.  

January 15, 2026: AI job data says work is stable. Productivity reports promise trillions in gains. Job seekers tell me finding work is getting harder. These stories can't all be true at the same time. In this episode of Future Ready Today, I break down new research from Anthropic on how AI is quietly reshaping jobs task by task, why supposed productivity gains are leaking away through rework and quality issues, how bold $4.5 trillion productivity projections depend on leadership decisions most companies still aren't making, and why job seekers are sensing a tightening labor market before it shows up in official data. This isn't an episode about AI hype or fear. It's about the growing disconnect between what the data says, what companies promise, and what workers are actually experiencing — and what leaders need to understand if they want to be future ready.

January 14, 2026: Change takes far longer than leaders expect—and that gap is where frustration, failure, and missed opportunity live. In this episode, I break down why organizations struggle to move at the pace of the world around them, even when the need for change is obvious. We explore the real blockers slowing transformation: legacy technology, bad data, bureaucracy, internal politics, and cultures built for a different era. AI promises speed and intelligence, but without clean data, modern systems, and the courage to rethink how decisions get made, it only amplifies existing problems. I also unpack how the CHRO role has fundamentally changed. Today's CHRO is the CEO of people—responsible not just for HR, but for aligning talent, culture, technology, and foresight with business outcomes. Finally, we challenge the idea that employee experience is an "HR thing." It's not. It's a shared system co-created by leaders and employees alike. Building a future-ready organization isn't about quick wins—it's a long game that requires persistence, discipline, and the willingness to do the hard work of real transformation.

January 13, 2026: In today's episode, five stories reveal why work is starting to crack under pressure. New data shows employee financial stress is no longer a personal issue but a measurable drag on productivity, just as healthcare costs surge and job mobility slows. At the same time, a major study finds AI is already doing 20–40% of the work in many organizations, yet produces inconsistent and low-quality results when left without human oversight. Research also shows that always-on expectations and over-availability are quietly draining loyalty, even in places where right-to-disconnect laws exist. While employees remain physically present, many are mentally hedging, disengaging, or preparing exit options. On the hiring front, reporting confirms that cold applying still leads to jobs, but hiring systems are buckling under massive application volume and collapsing signal quality. Finally, a viral backlash calling to "fire 90% of HR" exposes a deeper trust and legitimacy crisis, raising hard questions about whether HR functions are delivering outcomes that match today's pace of change.

Scaling a massive workforce culture often fails because the big-picture strategy never reaches the people on the front line. What is the real secret to consistent growth future-ready leaders should know to scale culture within a massive organization of 130,000 employees? In this episode, I sat down with Chipotle COO Jason Kidd to explore how culture actually scales through systems, standards, and leadership discipline. Jason breaks down the discipline of "mastering the mundane," a strategy that ensures every department—from the CHRO to marketing and finance—is perfectly aligned to support the front line. We discussed how Chipotle achieves an incredible 80–90% internal promotion rate for General Managers by identifying "happy people" with a competitive drive and utilising "Avacado," more often called "Ava," their AI-driven recruitment assistant, to remove friction from the hiring process. For executive leaders, Jason provides a masterclass in granular succession planning, revealing how they forecast leadership needs up to four years in advance to sustain rapid growth. This episode highlights that while technology like AI serves as a powerful "assist," the human touch and leadership intuition remain the essential ingredients for scaling a high-performance culture.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com  

Most organizations aren't shaping the future of work, they're chasing it. In this episode, I share what CHROs admit privately but rarely say out loud: HR has become reactive, stuck in firefighting mode, and focused on looking good instead of doing what actually drives results. Traditional HR metrics are backward-looking, accountability has eroded, and the pendulum has swung dangerously toward entitlement. This isn't about blaming employees. It's about restoring honesty, balance, and courage in leadership. Because work is a value exchange—and when leaders are afraid to say that, both performance and culture suffer. The future of work doesn't need more perks. It needs leaders willing to tell the truth.

January 8, 2026:  In today's episode of Future Ready Today, I break down the most important future-of-work stories shaping how work is actually changing right now. I look at new research showing workers rank AI as one of the top forces shaping their workplace — even as pay and work-life balance remain their biggest concerns. I examine why Amazon is tightening its performance review process and asking employees to clearly articulate what they accomplished, and what that says about accountability making a quiet comeback at work. I also dig into new labor data showing more Americans are working multiple jobs than at any time since 1999, what LinkedIn's latest talent research reveals about a growing confidence gap in the workforce, and why falling job openings matter more than the headlines suggest. Taken together, these stories paint a picture of a labor market where expectations are rising, pressure is increasing, and work is becoming less forgiving — even as many workers feel less prepared to navigate what comes next.

January 7, 2026: Nearly a decade ago, I wrote The Employee Experience Advantage to challenge organizations to move beyond perks, surveys, and surface-level engagement. Since then, employee experience has become a top priority—but in many cases, we've lost sight of what it actually means. In this episode, I share why post-pandemic workplace strategies focused on "giving everything to everyone" were unsustainable, how accountability and performance quietly disappeared, and why great employee experience isn't about making work easy—it's about enabling people to grow, contribute, and do meaningful work. I also explain why employee experience is a leadership responsibility, not an HR program, and introduce a futurist framework built from conversations with over 100 CHROs around the world to help organizations design workplaces that are human, challenging, and future-ready. If you're trying to cut through the noise and rethink what employee experience should look like for the next decade, this episode will help reset your perspective.

January 6, 2026: Is AI actually increasing productivity — or just shifting responsibility without reward? In this episode of Future Ready Today, I unpack seven of the most important future-of-work stories shaping leadership decisions right now. From why Gen Z is entering the workforce anxious about AI, to new evidence that AI can slow work down instead of speeding it up, to the rise of empowered employees quietly ignoring return-to-office mandates, this episode explores what's really changing beneath the surface. I look at why the U.S. government is reviving apprenticeships, how AI is enabling four-day workweeks only when leaders redesign work intentionally, why flexibility debates have shifted from where work happens to when it happens, and how expanding responsibility without expanding pay is setting the stage for the next trust crisis at work.

When a longtime CEO steps down, it's not just a change in leadership—it's a shift in the organization's heartbeat. After 40 years of service, Williams faced exactly that moment: a legacy to honor, a culture to protect, and a future to build. But how do you preserve stability while ushering in transformation? In this episode, Debbie Pickle, Senior Vice President and Chief Human Resource Officer at Williams, talks about orchestrating a seamless CEO succession  after long tenures and the CHRO's pivotal role in managing the culture, priorities, and structure during these executive transitions. She walks through creating a CEO Resource Guide, using tools like Hogan Assessments, 360 feedback, and development plans to prepare candidates, and crafting a thoughtful 30–60–90-day plan for the incoming CEO. Debbie also shares how Williams redefined its core values and replaced its mission and vision with a purpose statement, all while aligning the board of directors through strong governance principles like "noses in, fingers out." CHROs will learn all tips into managing leadership transitions through feedback loop, the importance of continuous learning during change, and how to become a true strategic partner and CEO whisperer in the organization. You'll learn how to guide your company through its next defining leadership chapter and balance what's changing vs. what's staying the same.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com

The world of work didn't just change, it fundamentally broke the old rules. Forget just 'adapting'—this episode is your essential guide to understanding the radical shifts currently squeezing CHROs and how to build a team that can truly withstand them. In this special episode, we revisit three of our most important conversations from the past year. Entrepreneur and author Mark Matson reframes the American Dream for the modern workplace, revealing how distorted mindsets—entitlement, resentment, and "juicy victimhood"—are limiting performance more than circumstances ever could, and what leaders can do to revive accountability and ownership. Endurance expert and best-selling author Alex Hutchinson shows how the science of athletic training applies directly to leadership today, from managing chronic stress to sustaining creativity and peak performance. And Stephen Schmidt, Chief Security Officer at Amazon, breaks down why the biggest AI threats aren't technical at all, but human—rooted in behavior, trust, and a lack of guardrails. Together, these segments surface a simple truth: the future belongs to leaders who can build personal responsibility, manage stress like an athlete, and create a culture strong enough to withstand the risks of an AI-powered world.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—preorder a copy here: 8EXlaws.com  

December 24, 2025:  The systems we've relied on to organize work are starting to crack. In this episode of Future Ready Today, we unpack four stories that reveal how deeply work is being reshaped — often in ways leaders aren't prepared for. AI was supposed to make hiring fairer and faster, but instead it's flooding employers with indistinguishable candidates and eroding trust in the hiring process. Workers are debating whether flexibility is worth a massive pay cut, exposing a deeper shift in how people value time, money, and quality of life. LinkedIn's CEO argues that five-year career plans are now outdated as skills evolve faster than organizations can plan for. And inside offices, introverts are pushing back on collaboration models designed for visibility rather than outcomes — raising hard questions about accommodation, performance, and accountability. Together, these stories point to a larger truth: work is moving away from rigid structures and toward adaptability, learning velocity, and human judgment. The future of work won't be defined by perks, policies, or platforms — it will be shaped by how well organizations redesign hiring, careers, and culture for a world of constant change.

December 23, 2025:  AI is moving from experiment to expectation at record speed, but employees say leadership hasn't built the systems needed to support it. Remote work is quietly becoming a privilege instead of a right. And a growing number of professionals are reclaiming Sundays as deep-work days because weekdays have become fragmented and unproductive. In this episode, we examine four stories that reveal a powerful shift underway: the future of work is no longer about where or when people work — it's about who has leverage, who controls their time, and which organizations can redesign work fast enough to keep up. If you want to understand what's really changing beneath the headlines, this episode connects the dots.

For many leaders, "transformation at scale" feels like an impossible task—especially when employees are overwhelmed, technology is accelerating, and expectations about the future of work keep shifting. But Norfolk Southern has done this successfully in one of the toughest environments imaginable: a 200-year-old freight railroad with a safety-sensitive, unionized workforce. And in this episode, you'll hear how. Annie Adams, CHRO and former Chief Transformation Officer, shows what operational excellence powered by AI really looks like in practice. You'll learn how she led a headquarters relocation to Atlanta, built a future-ready corporate headquarters around employee experience, and used guiding principles like clear communication, leader toolkits, and discretionary effort to manage transformation fatigue. Annie dives into how Norfolk Southern "puts the AI in railroad" through innovations like digital train inspection portals, machine vision, on-edge computing, and 75+ algorithms that turn "finders into fixers." She also breaks down how their data science team uses predictive maintenance to model track wear, how giving frontline employees mobile tools has improved the way work gets done, and how Copilot is helping leaders make sense of 26,000+ employee survey comments. She shares cultural anchors like their SPIRIT values and the iconic Lake Pontchartrain recovery story that reveals the company's deep commitment to innovation and purpose. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

December 19, 2025:  Workers are hesitating before changing jobs. Parents are questioning whether college is still worth the cost. Talent shortages persist even as hiring slows. And U.S. regulators are signaling a major shift in how companies approach DEI. In this episode, we explore six key future-of-work stories shaping how people think about careers, education, productivity, and fairness at work. From new data on job mobility and workforce policy to early recession signals and changing attitudes toward vocational paths, these stories reveal a workforce moving from confidence to caution—and from slogans to systems.

December 18, 2025:  Is artificial intelligence already replacing jobs—or is that narrative getting ahead of the data? This episode examines new research from Vanguard's 2026 Economic and Market Outlook, which analyzes U.S. employment and wage data to understand how AI exposure is actually affecting work today. Contrary to widespread fears, the findings show that jobs most exposed to AI—including analysts, accountants, HR professionals, and other knowledge workers—are not disappearing. They are growing. And real wages in those roles are rising faster than in jobs with lower AI exposure. The episode explores why AI is currently acting as a productivity amplifier rather than a job killer, how this phase mirrors earlier waves of technological change, and where the real risks are beginning to emerge. It also looks ahead to the implications for workforce design, skill development, and career pathways—especially as AI reshapes entry-level work and raises performance expectations across organizations. For leaders, executives, and professionals trying to separate AI hype from reality, this episode offers a grounded, data-driven view of what's happening now—and what signals to watch next in the future of work.

December 17, 2025: Gartner's 2026 HR trends reveal how AI adoption is outpacing people systems and managerial readiness; Ford scales back parts of its electric vehicle strategy as regulatory pressure, legacy infrastructure, and workforce realities collide; white-collar job markets tighten while demand grows for skilled, non-automatable work; rising job anxiety spreads across professional roles as career certainty erodes; companies accelerate skills-based hiring as college degrees lose signaling power; and the UK passes a major Employment Rights Bill aimed at reducing job precarity by expanding worker protections and limiting unstable work arrangements.

December 16, 2025: We start with new data from EY showing that workplace culture—specifically how people treat each other—has become the number one reason employees stay at their company, outranking pay, flexibility, and career growth. We then examine growing evidence that AI and remote work may be accelerating loneliness at work, and why that matters in a society already experiencing declining trust, community, and social connection. We also look at why 2026 is shaping up to be a labor market reset rather than a boom or bust, how the U.S. government is rebuilding its internal talent engine to regain institutional capability, what McKinsey's planned layoffs reveal about the unbundling of white-collar work, and what the latest jobs data tells us about where leverage is shifting between employers and employees.

AI is failing most companies, trapping employees in digital exhaustion. The real problem isn't the technology, but the organization itself. Forget fixing your models—the path to true transformation is redesigning your workflows, structure, and human collaboration to finally work with AI. In this episode, Rebecca Hinds, Head of the Work AI Institute at Glean, unpacks insights from the Work Transformation 100 study, revealing what 100+ leaders, technologists, and researchers are doing differently to make AI actually work. You'll learn how AI needs to be embedded in the flow of work, why organizational structure eats AI for breakfast, how centralization and decentralization must coexist, and how leaders can avoid automating the soul of work by preserving ownership, creativity, and accountability. Rebecca breaks down the emerging collaboration between HR and IT, the rise of agentic workflows, the role of telemetry data in measuring AI adoption, and why flattening org charts for the sake of AI often backfires. She also shares real examples of bottom-up and top-down AI change, the impact of digital exhaustion, and the critical importance of redesigning processes and incentives before redesigning technology. This episode is every CHRO's playbook to lead AI transformation with human insight, organizational clarity, and people-first strategy, not hype.   ________________ This Episode is sponsored by Glean: The AI Transformation 100 is here — Glean's Work AI Institute reveals what's really working with AI at work The AI Transformation 100, authored by Dr. Rebecca Hinds, Head of the Work AI Institute at Glean and Stanford's Bob Sutton surfaces 100 hard-won lessons from leaders actually deploying AI at scale. It's not about what AI could do — it's about what works, what fails, and what companies have to get right to make AI real. One takeaway: AI doesn't fix broken systems. It amplifies them. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/   Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

December 12, 2025: Recent data shows unemployment for new college graduates is now higher than the overall workforce — an unusual and troubling signal that entry-level work is breaking down. At the same time, OpenAI's GPT-5.2 marks a shift from AI as a helper to AI as a task owner, reshaping how professional work gets done and raising hard questions about jobs, accountability, and career paths. We also explore why AI is dramatically expanding the role of the CHRO, turning HR leaders into architects of human-AI collaboration, and how "ghostworking" is emerging as outdated productivity metrics collide with modern knowledge work. Finally, a Microsoft executive draws a rare line in the sand, saying AI development should stop if it threatens humanity — highlighting the growing leadership challenge of governance, judgment, and restraint.

December 11, 2025: In today's episode, I break down five major stories reshaping the future of work and leadership. I start with the growing crisis of trust as employees hesitate to adopt new AI tools, then dive into the global debate around "neurorights" and the push to protect cognitive privacy in an era of emerging neurotechnology. I unpack AT&T's candid admission that cultural fixes came far too late, explore how AI managers are beginning to automate managerial busywork and influence organizational design, and examine Disney's landmark partnership with OpenAI and what it signals for the future of creativity and intelligent content creation. Each story includes a futurist lens that connects today's headlines to the deeper shifts every leader must understand to build a truly future-ready organization.

December 10, 2025: Today's episode breaks down the forces reshaping work right now: more than 1.1 million layoffs across the U.S. economy, bank CEOs signaling that AI will replace foundational tasks, engineering leaders using AI to reveal performance gaps, new Harvard research showing AI agents taking over cognitive work, a widening leadership-capacity gap, and the rise of AI-native people management platforms like Shapes. We explore what each story means for talent, leadership, and the future of work.

December 9, 2025: Today's episode brings together the biggest shifts shaping work right now: a global Gen Z unemployment crisis pushing the UK into a $965M skills investment, Amazon's surprising move to position AI agents as "teammates," Jamie Dimon's latest prediction on how AI will reshape jobs and society, new research showing young professionals falling behind in remote roles, fresh data revealing that ChatGPT Enterprise is saving employees nearly an hour a day, and Apple's market boost as investors grow tired of AI hype. These stories together reveal where work is breaking, where it's evolving, and what leaders need to pay attention to in order to stay future-ready.

Automation and AI are rewriting the rules of work, leaving CHROs grappling with a challenge to preserve humanity that fuels innovation. When technology starts moving faster than people, the real test of leadership begins. In this episode, CHRO Katie Watson shares how she's leading an AI revolution without losing the heart of business at Western Digital, a 55-year-old tech company powering the world's data. We explore how Western Digital is modernizing every corner of its workforce—from fully automated "lights-out" factories in Thailand to AI-assisted engineering and HR systems—while protecting what makes work meaningful. Katie shares how upskilling programs have helped thousands of employees transition into higher-value roles, why "AI champions" are key to driving adoption, and how human connection must remain at the center of digital change. She also discusses how HR and business leaders can govern AI responsibly, build comfort with experimentation, and help employees see technology as a collaborator rather than a threat. The tension between innovation and humanity begins as the AI takeover lingers, but the future of work isn't about choosing between people or technology, but learning how they can grow stronger together. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/   Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

December 5, 2025: SHRM reports that AI is accelerating the collapse of traditional entry-level roles, forcing companies to rethink how they develop early-career talent. A WIRED investigation reveals what happened when a startup tried replacing employees with AI agents—and why it quickly fell apart. The CEO of NTT DATA tells Reuters that the current AI bubble will be short-lived before a much larger wave of transformation. A new Times of India story shows that young remote workers are losing career momentum due to reduced visibility and fewer opportunities for mentorship. The Hechinger Report uncovers why "no degree required" is still largely a myth as employers continue to favor credentialed candidates. And a new Challenger report finds more than 71,000 layoffs as companies restructure around evolving skill needs.

December 4, 2025: In today's episode of Future Ready Today, I break down six major stories shaping the future of work. Nvidia's Jensen Huang pushes back on AI job doom while Geoffrey Hinton warns that massive unemployment may be unavoidable. AI is quietly restructuring the rhythm of the workweek, RTO mandates are tightening as employees turn to "microshifting," Microsoft moves aggressively toward an AI-native workforce, and Accenture partners with OpenAI to transform consulting at scale. Each story includes a futurist lens to help leaders decode the signals behind the headlines and build a truly future-ready organization.

December 3, 2025: Today's episode breaks down six major shifts shaping the future of work: companies turning frontline employees into TikTok influencers, robotics transforming scientific labs into fully automated discovery engines, and the rapid rise of career minimalism as workers reject traditional career ladders. Instagram orders a full five-day return to the office while eliminating recurring meetings, Sundar Pichai warns that AI will disrupt every profession—including his own—and new research from Anthropic reveals how AI is reshaping engineering work from the inside. These stories show how culture, technology, and talent expectations are being rewritten in real time.

December 2, 2025: Today's episode breaks down several major developments shaping the future of work: new research showing CHROs under intense pressure, employees quietly using AI to automate half their workload, Satya Nadella calling empathy a workplace superpower, Accenture rebranding 800,000 employees as "reinventors," OpenAI declaring a "code red" as Gemini gains ground, and a surprising case of an employee using AI to fake an injury that HR approved instantly. I break down what each of these signals means for leaders, HR teams, and anyone building a future-ready organization.

While technology is transforming work, the real competitive advantage lies in human curiosity, creativity, and connection—because AI can optimize efficiency, but only people can create joy. In this episode, Deborah Borg, Chief People and Culture Officer at International Flavors & Fragrances (IFF), joins us to explore how one of the world's most innovative companies is reimagining talent strategy through the fusion of AI, analytics, and human creativity. Deborah shares how IFF—home to the scents, flavors, and enzymes found in everyday products—builds its people strategy around both science and soul. She walks through the entire talent lifecycle, from AI-assisted recruiting and predictive analytics in engagement to apprenticeship-based mentoring for niche roles like perfumers and scientists. The conversation unpacks how IFF balances technology with human judgment, ensuring cultural fit and creativity remain central as AI accelerates hiring and decision-making. Deborah also reveals how IFF's cross-functional AI Council governs innovation responsibly, enabling experimentation without losing the human touch. ------------ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/   Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

November 26, 2025: Today's episode breaks down six major stories shaping the future of work: Clifford Chance cuts 10% of business services roles, HP slashes up to 6,000 jobs as it embeds AI, a new survey shows worker anxiety at record highs, McKinsey says humans and AI agents will work side-by-side, new UK data warns 3 million low-skilled jobs could vanish by 2035, and a Las Vegas report predicts up to 95% of hospitality jobs may be automated. I unpack what these signals mean for leaders navigating AI disruption, workforce redesign, and the changing psychology of work.   ---------- Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com

November 25, 2025: Fast Company reports that on-site workers are experiencing significantly worse "Sunday Scaries" than remote employees. The Wall Street Journal highlights how the U.S. economy is becoming increasingly dependent on corporate AI spending. Fortune features Slack's cofounder warning that employees are drowning in "fake work" that looks productive but delivers little value. Amazon's latest layoffs are tied directly to automation and robotics. The WSJ outlines the next wave of office design focused on biophilic spaces, flexible collaboration zones, and personalized climate control. And Moderna has merged its technology and HR departments, creating a unified workforce systems model that signals a major structural shift in how organizations will operate in the AI era.   ---------- Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com

When a leader reaches the top, the climb doesn't stop, it just changes shape. The real challenge isn't getting to the corner office, it's knowing how to stay relevant, resilient, and ready for what's next. The best CEOs don't just lead well once; they lead well through change, mastering the cycles of their own growth. In this episode, I sit down with Kurt Strovink, Senior Partner at McKinsey & Company and Global Head of McKinsey's CEO Practice, to break down the cyclical nature of leadership from his book A CEO for All Seasons: Mastering the Cycles of Leadership. Drawing from research on 200 high-performing CEOs, we explore the four seasons of leadership—stepping up, starting strong, staying ahead, and sending it forward—and what distinguishes those who sustain excellence over time. We dive into how cognitive diversity strengthens decision-making, servant leadership keeps power grounded in purpose, and renewal strategies prevent success from breeding complacency. We also explore how great CEOs develop resilience under pressure and create leadership factories that outlast them. This episode offers CHROs a playbook to help leaders evolve through every phase of their journey, and build organizations capable of thriving through every season of change. ------------ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Looking for what actually moves the needle on performance and retention? It's in The 8 Laws of Employee Experience. Preorder here: 8EXLaws.com

November 20, 2025:  This episode breaks down six major stories shaping the future of work and the workplace in 2025. A new study reveals the rise of "Cold Work"—a breakdown of trust between employees and managers marked by hidden behaviors, disengagement, and rising hostility. Google CEO Sundar Pichai makes headlines by claiming the CEO role may be "one of the easier things" for AI to replace, adding fuel to the debate about automation and leadership. The Wall Street Journal reports that the AI boom has become "the most joyless tech revolution ever," with worker anxiety rising even as tech stocks soar. New research from Northeastern shows that workers overwhelmingly prefer retraining over safety nets when facing AI disruption. A delayed U.S. jobs report presents a murky economic picture, combining unexpected job growth with a rising unemployment rate. Meanwhile, Verizon announces 13,000 layoffs, underscoring the turbulence across major industries.  

November 19, 2025: Amazon and Target stumble through chaotic new layoff tactics, Sundar Pichai warns that the AI boom may be tipping into irrational exuberance, and U.S. and European banks reveal two very different—yet equally successful—approaches to return-to-office. We also unpack the alarming collapse of foundational math skills on college campuses, why leaders are outsourcing performance reviews to AI, and why Gen Z's double-major explosion may matter less than what they can actually show and build.

Novemner 18, 2025:  Today's episode breaks down seven of the most important stories shaping the future of work. We explore why AI adoption is stalling inside organizations—and why companies are turning to internal influencers to drive real behavior change. We look at the surge in "ghost job" postings that are distorting the labor market and frustrating job seekers, and we explore the surprising history of the 40-hour workweek and whether it still makes sense in the age of AI. Next, we dive into brand-new data from Glassdoor's Worklife Trends 2026 report, which reveals rising distrust in leadership, declining career visibility, and how early-career workers are reshaping expectations. We also unpack a Guardian story showing that criticism of Gen Z is nothing new—it's a historical pattern that repeats in every era of disruption. We then examine why Big Tech companies are cutting jobs despite record profits and record AI investment, and we close with an Inc. story about an "AI error" that turned out to be human error—a reminder that the biggest risks of automation come from governance, not algorithms. If you want to understand the signals, trends, and shifts reshaping the future of work, this episode connects all the dots. Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: https://bit.ly/8exlaws  

Growth tests the soul of every organization. As companies expand, consistency often replaces compassion—but CAVA proves you can scale without losing humanity. With 400 restaurants and 12,000 team members, CAVA has built a culture that's as grounded as it is consistent through a people framework rooted in heart, health, and humanity. In this episode, I sit down with Kelly Costanza, Chief People Officer of CAVA, to unpack exactly how they've done it—diving into their MVC framework (Mission, Values, and Competencies) that turns ideals into action. We explore their recognition systems like MVC Awards and Value Cards, the CCT Program that trains leaders as culture coaches, and Impact Plans that replace performance reviews with real-time growth. Kelly also shares how CAVA brings connection to life through the Love Button and Allies in Motion (AIM) programs, integrates culture across the employee lifecycle, and balances AI innovation with human warmth. This episode offers every CHRO a practical look at how to bring values to life, connect them to performance, and make culture come alive. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

November 14, 2025: Today's episode breaks down six major stories shaping the future of work and employee experience. We look at how unclear corporate policies are pushing employees into a shadow AI underground, why Meta is rewriting performance reviews around AI-driven impact, and how higher education is scrambling to rebuild workforce pathways for an AI-first world. We also explore why companies predict the toughest job market in years for the Class of 2026, Silicon Valley's renewed push for universal basic income as automation accelerates, and the rise of "polyworking" as more people juggle multiple jobs to survive economic pressure. These stories reveal the trends, tensions, and emerging signals leaders need to watch to stay future-ready.

November 13, 2025: Ford's CEO warns that the U.S. is entering a skilled-trades crisis as thousands of high-paying technical jobs sit vacant. Elon Musk's unprecedented trillion-dollar compensation package reveals the extreme performance targets Tesla must hit—ranging from 20 million vehicles a year to the deployment of a million robots. Glassdoor releases its top workplace trends for 2026, highlighting the rise of transparency, internal mobility, and human-centric leadership. And new reporting from The Wall Street Journal shows that skills-based hiring is fading as companies quietly return to college-degree requirements.

November 12, 2025: PwC's 2025 Global Workforce Survey exposes a growing gap between empowered and excluded workers. Across Australia, employees are already facing the reality of AI-driven job disruption. A WIRED feature explores a startup run entirely by AI agents—including executives—raising new questions about what leadership looks like when teammates aren't human. Amazon announces a massive $2.5 billion investment to upskill 50 million people worldwide. New research from Yahoo UK and Modern Sciences shows AI is reshaping pay and opportunity, rewarding those who work with technology instead of against it. And Honeywell CEO Vimal Kapur tells Fortune why AI isn't just a tool—it's a complete redesign of how business operates.

November 11, 2025: IT and HR are joining forces to manage the chaos AI is creating inside companies. A new white-collar gig economy is emerging as professionals get paid to train algorithms. Paramount's return-to-office mandate backfires, with 600 employees choosing severance instead. In India, workers are turning to AI as a career ally, redefining ambition around adaptability. Irish parents are split over whether creativity or coding will prepare kids for the future. And Palantir is skipping universities altogether, hiring high-school grads through its Meritocracy Fellowship.

Uber moves more than 36 million trips a day, a scale that would overwhelm most systems. But as AI reshapes every corner of business, even a tech giant like Uber must evolve faster than ever. The real question is, how do you lead an organization this massive through an AI revolution without losing reliability, human connection, or trust? In this episode, I sit down with Praveen Neppalli Naga, Uber's Chief Technology Officer for Mobility and Delivery, to explore the leadership blueprint driving Uber's AI-powered transformation. He shares how Uber is transforming its software engineering systems using tools like Cursor and agentic AI workflows, integrating machine learning into real-time marketplace technology, and balancing automation with human oversight to avoid what he calls "AI slop." We also dive into how his teams are preparing for autonomous vehicles, managing global scale across 36 million daily trips, and rethinking the engineering culture to adopt AI responsibly and sustainably. For CHROs, this episode reveals how to lead large-scale transformation by aligning people, technology, and purpose, and how to build a culture where AI doesn't replace human capability, but amplifies it.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com