Podcasts about Empathy

The capacity to understand or feel what another person is experiencing

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Empathy

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    The CMO Podcast
    Conny Kalcher (Zurich Insurance) | Reinventing Insurance Through Empathy

    The CMO Podcast

    Play Episode Listen Later Feb 25, 2026 60:16


    What does it take to revitalize a 150-year-old company? Jim's guest this week, Conny Kalcher, has done it twice. First at LEGO during its historic turnaround, and now at Zurich Insurance as their Group Chief Customer Officer, where she's proving that empathy is not a soft skill but a strategic advantage. Conny spent 33 years at LEGO, where she helped navigate one of the most dramatic brand turnarounds in modern business history. Then in 2019, she joined Zurich Insurance, a company with over 200-country reach and a $100 billion market capitalization, to lead global customer loyalty and advocacy at a time when trust and humanity matter more than ever. And since joining, Conny has helped drive millions of new customers, a 35% increase in brand value, and measurable improvements in satisfaction and retention.This is a conversation about renewing legacy brands, leading cultural transformation, and proving that empathy is not just good for people, it's good for business.—Learn more, request a free pass, and register at iab.com/newfrontsPromo Code for free access: CMOPODNEW26*Note: promo code is exclusive for brand and agency, brand marketers and media buyers. IAB reserves the right to cancel any registrations that don't meet this criterion. —This week's episode is brought to you by Deloitte and IAB.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    improve it! Podcast – Professional Development Through Play, Improv & Experiential Learning

    In this Workday Playdate, Erin dives into the discomfort of “good awkward” with Henna Pryor. Henna is a workplace performance expert, keynote speaker, and author who helps teams build social fitness in a world that's forgotten how to human. Together, they unpack why our social muscles have atrophied (thanks, tech + pandemic isolation) and how leaning into micro-discomfort can radically improve leadership, communication, and team cohesion.This episode is your permission slip to stop polishing and start connecting.Inside This Episode:Social Muscles Are Flabby: Why hyper-connectivity is sabotaging real connection—and what it's doing to workplace communication and confidence.Micro-Disagreements, Major Growth: How low-stakes conflict and social repetition build trust, resilience, and stronger teams.Asking for Help Without Spiraling: The surprising stat: 1 in 3 employees would rather clean a toilet than ask for help. Let's fix that.The Neuroscience of Shared Moments: Why laughter, eye contact, and shared awkwardness boost psychological safety and belonging.Normalize the Awkward: How naming “good awkward” in real time reduces fear and strengthens authentic leadership.Language Builds Safety: Practical scripts to express discomfort, validate emotions, and create space for real dialogue.Humor as a Leadership Strategy: Why playfulness lowers defensiveness, reduces conflict anxiety, and makes feedback easier to hear.Good Enough > Perfect: Ditching perfectionism to build faster recovery and stronger comeback rates in tough moments.Recovery Rate > Failure Rate: Why resilient leaders focus less on avoiding discomfort and more on how quickly they bounce back.Make Work a Playground Again: Micro-exercises and small social reps teams can use immediately to rebuild connection and confidence.Who This Episode Is For:Leaders who want to build psychological safety without the corporate fluffPeople managers craving stronger team connection and communicationHigh achievers unlearning perfectionismRemote and hybrid teams rebuilding social confidenceHumans ready to trade polished for presentYour FreebieYou want to support your people the same way you want to be supported—but in fast, emotionally charged moments, the right words can be hard to find.Enter, your free resource - Human Leadership in the Age of AI: An Empathy Playbook. It gives you a simple, 3-part list of human-first phrases you can use in meetings, emails, and one-on-ones.Empathy isn't extra anymore. It's essential. Download your Empathy Playbook here.Connect with Henna PryorHenna's LinkedInHenna's websiteHenna's InstagramHenna's book, Good Awkward: How to Embrace the Embarrassing and Celebrate the Cringe to Become The Bravest YouConnect with Erin Diehl x improve it!Erin's websiteErin's InstagramErin's TikTokErin's LinkedInimprove it!'s websiteimprove it!'s InstagramSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Landon & Heather Schott Podcast
    Connect With God Through Compassion | Chris Donald | MC Austin

    Landon & Heather Schott Podcast

    Play Episode Listen Later Feb 25, 2026 53:58


    In this message, Ps. Chris Donald challenges us with a powerful truth: what we encounter with God in private must overflow into public action. Compassion is not just a feeling. Empathy feels with someone—but compassion moves for someone. Compassion serves. Compassion heals. Compassion saves. If we encounter God in the secret place but never allow it to shape how we live, love, and serve in public, we've only received half the meal. We sat at the table. We were filled. But we did nothing with what we were given. Private encounters are meant to produce public compassion!

    Born Or Made
    What the Restaurant Industry Taught Me About Life with Andrew Aguero | Kreatures of Habit

    Born Or Made

    Play Episode Listen Later Feb 25, 2026 63:06


    In this episode of the Creatures of Habit podcast, host Michael Chernow sits down with Andrew Aguero to delve into the intricacies of the restaurant industry, sharing personal anecdotes and discussing the nuanced challenge of leading a team in such a dynamic environment. They talk about the essentiality of leading by example, the concept of service both in and out of the restaurant, and the inevitable transition from the restaurant world to a more balanced lifestyle focusing on wellness. From hilarious and stressful restaurant stories to key lessons in leadership and the importance of supporting one's community, Michael and Andrew provide a heartfelt exchange about life, leadership, and personal growth. Don't miss this heartfelt, informative, and truly inspirational episode filled with practical advice and genuine human connection.TIME STAMPS03:44 The Restaurant Industry: A Community of Opportunity09:29 Opening Restaurants: Challenges and Rewards13:31 Restaurant Nightmares and Lessons Learned27:17 The Magic of Restaurant Atmosphere32:50 Creating Memorable Guest Experiences33:59 Leading with Empathy and Emotional Intelligence35:44 Understanding and Connecting with Your Team37:06 The Complexity of the Restaurant Industry42:52 Transitioning to a Wellness-Focused Lifestyle47:36 The Power of Habits and Fitness54:31 Building Meaningful Relationships and Networks01:00:59 Final Thoughts and Reflections

    The Joe Martino Show
    334. Boundaries and Empathy: How to Care Without Losing Yourself

    The Joe Martino Show

    Play Episode Listen Later Feb 25, 2026 36:53


    Do you find yourself overexplaining a lot? Do you delay hard conversations because you're worried about how the other person will take it? Do you find yourself caught in the quagmire of resentment? Do you struggle to have boundaries because you're concerned that the other person's feelings will be hurt? Are you struggling with the impulse to rescue people? Do things you don't actually have time for because you don't want to be seen in a negative light? Does other people's pain run your life? Are you a people pleaser? If any of these are true for you, this episode is for you. The modern religion of empathy has hijacked our agency on how we live our lives. Its adherents preach that you are responsible for my emotions and feelings. They take hostage a person's ability to choose boundaries. Let's look at how boundaries and empathy can coexist. What does it mean to live in a healthy way with both? Episode 334 of The Joe Martino Show is live.

    Category Visionaries
    How Empathy landed 9 of the top 10 US life insurance carriers | Ron Gura

    Category Visionaries

    Play Episode Listen Later Feb 25, 2026 15:50


    Empathy is pioneering bereavement care as an enterprise benefit, transforming how employers and financial institutions support employees during life's most challenging transitions. Working with 9 of the top 10 life insurance carriers in the US and Canada—covering over 40 million people—Empathy created a new category by combining grief support with practical logistics like probate navigation, account deactivation, and estate settlement. In a recent episode of BUILDERS, we sat down with Ron Gura, Co-Founder & CEO of Empathy, to learn how the company went from testing five verticals simultaneously to dominating life insurance, then leveraged the group life/employer overlap to expand into employee benefits. Topics Discussed: Testing five enterprise verticals simultaneously to find product-market fit Landing New York Life through their venture arm and innovation team Why life insurance carriers need to be risk-averse (and how to work with that reality) The strategic overlap between group life insurance and employee benefits Investing in brand at seed stage when your barrier to entry is psychological aversion Navigating dual audiences: decision-makers in their workday versus end users in crisis Expanding from loss to adjacent life transitions like disability leave and estate planning GTM Lessons For B2B Founders: Run parallel vertical tests with focus constraints, not sequential exploration: Ron identified 10+ potential verticals but intentionally tested exactly five simultaneously—hospices, funeral homes, employers, and two others before life insurance emerged as the winner at position five. This parallel testing with artificial constraints forces prioritization while dramatically compressing time-to-insight. Sequential testing would have meant potentially cycling through five failed pilots before discovering their strongest market. B2B founders with horizontal platforms should pick their top 3-5 verticals and run focused pilots in parallel, accepting that this burns more resources upfront but eliminates the risk of quitting before finding your wedge. Map the ecosystem overlap between buyer personas before choosing your wedge: Empathy's expansion from life insurance to employers wasn't growth strategy—it was recognizing an architectural reality. Half their carriers sell group life, meaning MetLife doesn't sell to consumers at metlife.com but exclusively to employer groups. When Amanda at Paramount loses her sister (not covered by insurance), she calls Paramount HR. When her husband dies (covered by MetLife group policy), the beneficiary calls MetLife. Same end user, two different enterprise entry points into the same moment. B2B founders should map these triangular relationships before choosing their wedge vertical. The question isn't just "who has budget?" but "who else touches this user in adjacent contexts?" Brand investment at seed stage is product strategy when fighting cognitive aversion: Ron's insight: "The barrier to entry isn't regulatory and isn't technology. It's us humans trying really hard not to think about our own mortality." This isn't a marketing problem—it's a fundamental go-to-market blocker. The company made what most would consider Series A investments (premium domain, design system, tone/voice framework) at seed stage specifically because brand reduces psychological friction to adoption. Contrast this with Monday.com starting as "daPulse" and rebranding years into success. B2B founders addressing taboo topics (death, mental health, financial distress, relationship issues) should model brand as a core distribution lever, not post-PMF polish. In deeply human categories, buyer's lived experience is your demo: Enterprise buyers at Citibank, MetLife, or Google aren't experiencing crisis during the sales cycle—they're evaluating ROI in their normal workday. But as Ron noted, "Everyone we're talking to...they're humans. They have parents, they had loss, they went through probate." The most common response after seeing the product: "Damn, I wish you called me a few months ago. I needed this a year ago with my mom." This turns product demo into personal recognition. B2B founders in universal human experience categories (caregiving, bereavement, parental leave, financial stress) should structure discovery and demo to activate buyer's memory of their own experience, not just their budget authority. Category creation is a resource-attraction strategy that trades speed for competitive exposure: Ron explicitly acknowledged: "There's pros and cons to defining a category. It's helpful when you attract resources, talent, capital. It also creates very fertile ground for a number two sympathy.com to come along and learn from this podcast...what to go after." Category leadership accelerates recruiting and fundraising by providing narrative clarity, but it simultaneously publishes your playbook. Every hiring blog post, podcast appearance, and positioning document teaches future competitors which verticals to target and which to avoid. B2B founders should treat category creation as a conscious bet: trade competitive opacity for talent/capital velocity. If you're not ready to defend your position, stay in stealth longer. Bridge new categories to existing budget lines through analogous benefits: When entering new verticals beyond life insurance, Ron doesn't educate from zero. With employers, he positions bereavement care alongside caregiving solutions, fertility programs, and parental leave: "This is a life transition happening in my own intimate house. Just like a new baby. I have new duties now." This isn't metaphor—it's budget mapping. Bereavement care gets evaluated against existing family benefits spending, not created from scratch. B2B founders in new categories should identify which existing line item their solution logically extends, then structure ROI narratives around reallocation, not net-new budget creation. // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co // Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM

    Skip the Queue
    Master Planning the Future: How to Build Visitor Attractions That Last - Ray Hole

    Skip the Queue

    Play Episode Listen Later Feb 25, 2026 50:36


    In this episode of Skip the Queue, Andy Povey is joined by Ray Hole of Ray Hole Architects for a wide-ranging and thought-provoking conversation about strategy, storytelling and the true economics of experience design. Key Topics Discussed The “Camelot” collaboration model in attraction development Experience economy vs. pure economics Primacy and recency effects in guest psychology Designing the departure experience Turning operational cost into experiential value Storytelling through architecture Instagrammable design and generational behaviour Empathy in ticketing and security Integrating accommodation into attraction strategy Converting capex into revenue-generating experiences   Show References:   Ray Hole, Managing Director of Ray Hole Architects https://www.rayhole-architects.com/ https://www.linkedin.com/in/ray-hole-a6b7396/   Skip the Queue is brought to you by Merac. We provide attractions with the tools and expertise to create world-class digital interactions. Very simply, we're here to rehumanise commerce. Your host is Andy Povey.   Credits: Written by Emily Burrows (Plaster) Edited by Steve Folland Produced by Emily Burrows and Sami Entwistle (Plaster) Download The Visitor Attractions Website Survey Report - https://www.merac.co.uk/download-the-visitor-attractions-survey We have launched our brand-new playbook: ‘The Retail Ready Guide to Going Beyond the Gift Shop' — your go-to resource for building a successful e-commerce strategy that connects with your audience and drives sustainable growth. Download your FREE copy here

    Limitless Athlete Podcast
    Why the Conversation You're Avoiding Is Costing You the Business

    Limitless Athlete Podcast

    Play Episode Listen Later Feb 25, 2026 12:21


    Most business partnerships don't break in one moment. They drift — slowly, quietly — through the conversations that never get had. In this episode, Tom Foxley breaks down a real coaching case: a co-founder running a growing business who was going around his business partner instead of through him. Keeping the energy alive by avoiding the friction. Watching a small disconnect become a serious risk. Tom unpacks the three psychological layers underneath the avoidance — including the personality mismatch most founders misread, the identity threat running silently in the background, and the fear of conflict disguised as protecting momentum. You'll also hear how Tom uses the VIEW framework (Vulnerability, Impartiality, Empathy, Wonder) to help clients prepare for the high-stakes conversations they keep deferring. If you have a business partner, a key team member, or anyone in your world you're tiptoeing around — this episode will show you why capacity beats control, and what to do about it this week. Topics covered: - Why high performers avoid conflict (and what it's really protecting) - The personality dynamic you're misreading as disrespect - The VIEW framework for direct, clean conversations - Capacity over control — the principle that changes everything - One action to take before the end of the week

    Inspire Change with Gunter
    Inspire Change with Gunter 8-320 | Understanding Consciousness The Inner World Men Live In

    Inspire Change with Gunter

    Play Episode Listen Later Feb 25, 2026 28:47


    This week on Inspire Change, Gunter discusses what is consciousness, and how does it shape the inner lives of men?In this episode of Inspire Change with Gunter, Gunter explores the complex nature of consciousness and its profound influence on self-awareness, emotional experience, and personal growth. Drawing from psychology, neuroscience, and decades of therapeutic experience, he examines how consciousness shapes men's inner worlds — and why understanding it is essential for healing, emotional intelligence, and authentic connection.  Rather than treating consciousness as an abstract concept, Gunter breaks it down into practical components that listeners can explore in their own lives. He explains how internalized voices, social conditioning, and relational environments influence self-perception and vulnerability, and how greater awareness can lead to healthier emotional expression and deeper personal insight.  This conversation offers practical questions and reflective tools designed to help listeners better understand their mental states, emotional patterns, and self-model — opening pathways toward growth, resilience, and meaningful change.Key Themes & Discussion PointsThe Nature of ConsciousnessWhy consciousness remains one of psychology's most complex and “stubborn” questionsExploring whether we are mechanical beings or living organisms with rich inner worldsThe Three Components of ConsciousnessGunter outlines three interacting elements:State — the current mental and emotional conditionContent — thoughts, feelings, and sensory experienceSelf-model — how we perceive and define ourselvesInternalized Voices & Self-PerceptionHow introjected voices shape identity and self-awarenessThe influence of early authority figures and cultural messagingHow internal narratives shape emotional regulation and behaviorSocial Environment & Emotional ExpressionThe role of mirror neurons and relational dynamicsHow social environments influence vulnerability and connectionWhy men often experience emotional restriction in relational spacesConsciousness & MasculinityCultural conditioning and its impact on men's emotional accessHow masculinity norms influence vulnerability and self-expressionThe relationship between consciousness, emotional intelligence, and personal growthPractical Reflection QuestionsGunter offers guiding questions to deepen awareness:State• What is my current mental and emotional state?• Am I calm, tense, distracted, or overwhelmed?Content• What thoughts and emotions are present right now?• Are they grounded in reality or shaped by past experience?Self-Model• How do I see myself in this moment?• Is this perception compassionate, critical, or inherited?These questions help cultivate self-awareness and create space for intentional change.Memorable Sound Bites“Are we machines or living beings with inner worlds?”“Consciousness is three things working together.”“Internalized voices shape your self-model.”

    The Long and The Short Of It
    387. Revising Goals

    The Long and The Short Of It

    Play Episode Listen Later Feb 24, 2026 16:54


    This week, Jen and Pete noodle on a mental framework in which they revisit and recommit, or revise, or replace, or remove the goals they've set for themselves this year (which leaves them feeling re-invigorated, re-energized, and re-inspired).  Specifically, in this episode Jen and Pete talk about: How might we add and consider the context surrounding our goals? How might we reframe a pivot away from a certain goal as not a failure but a learning? What are some tactics to give ourselves more grace in the journey towards our goals? To hear all episodes and read full transcripts, visit The Long and The Short Of It website: https://thelongandtheshortpodcast.com/. You can subscribe to our Box O' Goodies here (https://thelongandtheshortpodcast.com/) and receive a weekly email full of book and podcast recommendations, quotes, videos, and other interesting things that Jen and Pete are noodling on.  To get in touch, send an email to: hello@thelongandtheshortpodcast.com. Learn more about Pete's work here (https://humanperiscope.com/) and Jen's work here (https://jenwaldman.com/).

    SuperPsyched with Dr. Adam Dorsay
    #304 ADHD & Marriage | Melissa Orlov

    SuperPsyched with Dr. Adam Dorsay

    Play Episode Listen Later Feb 24, 2026 56:22


    Dr. Adam Dorsay introduces his podcast episode featuring Melissa Orlov, a Harvard-educated expert on ADHD and marriage and author of “The ADHD Effect on Marriage” and “The Couple's Guide to Thriving with ADHD.” They discuss what adult ADHD is and is not, emphasizing attention dysregulation, distractibility, impulsivity, planning and working-memory difficulties, and emotional dysregulation, along with the hereditary and neurochemical basis (notably low dopamine) and why stimulants can be calming by increasing dopamine availability. Dorsay shares his own late ADHD diagnosis, his first experience taking Ritalin, and how medication helped him build habits and identity-based changes he later maintained without medication.Orlov describes common, predictable relationship patterns in ADHD-impacted couples, including the “hyperfocus courtship” phase driven by elevated dopamine and the shift after 24–28 months when symptoms become more visible. She outlines the experiences of both partners: the ADHD partner often carries lifelong shame and sensitivity to criticism, while the non-ADHD partner can feel lonely, resentful, and overwhelmed by chaos and perceived lack of follow-through. They explore distractibility and how “new or shiny” can override what is important, and they highlight strengths often associated with ADHD such as creativity, energy, passion, and effective performance in high-stimulation contexts.Orlov presents a three-stage framework for healing: moving out of denial and learning how ADHD impacts relationships, both partners taking responsibility for their own work, and breaking entrenched patterns such as parent-child dynamics and “symptom-response-response” cycles by reframing symptoms and changing reactions. They address sleep hygiene as foundational, noting sleep deprivation can worsen or mimic ADHD symptoms, and discuss strategies like consistent bedtime routines, “sacred bedtime,” and limiting electronics and blue-light exposure. They also discuss how parent-child dynamics harm sexual connection, the importance of lowering pressure when restarting sex, and improving communication about sex. Orlov closes with the importance of rebuilding trust through transparency and ownership rather than equating trust solely with perfect follow-through, and she names self-compassion and compassion for others as the key skill she would give to everyone.00:00 Welcome to Dorsay00:28 ADHD and Marriage Stakes01:00 Meet Melissa Orlov03:00 Why ADHD Feels Familiar04:17 What ADHD Is and Isnt06:23 Why Stimulants Help07:38 Adams Diagnosis Story09:36 Medication Targets and Hope12:14 Habits and Identity Shifts13:15 Empathy for Both Partners14:50 ADHD Partner Childhood Shame20:13 Non ADHD Partner Experience22:19 Hyperfocus Courtship Chemistry24:46 Distractibility in Relationships26:49 Main Thing Mantra27:24 Medication to Structure28:39 ADHD Strengths Kept30:17 Three Stages Healing31:29 Breaking Bad Patterns34:57 Sleep Hygiene Fixes40:36 Electronics at Bedtime42:14 Sex and Reconnection49:06 Rebuilding Trust54:21 Compassion Magic Skill55:22 Closing ThanksHelpful Links:Melissa OrlovMelissa Orlov The Couple's Guide to Thriving with ADHD Book

    The Chills at Will Podcast
    Episode 325 with Oliver James, Author of Unread, and Dogged Proponent of Literacy, Vulnerability, and Self-Improvement

    The Chills at Will Podcast

    Play Episode Listen Later Feb 24, 2026 67:53


    Notes and Links to Oliver James' Work   Oliver James is a literacy advocate and motivational speaker who has been sharing his journey about learning to read as an adult, through TikTok and Instagram. Through videos and posts, he has been charting the books he's read, and the lessons he's learned and relearned. He has been featured on The Jennifer Hudson Show, The Today Show, NPR, and more.   Buy Unread: A Memoir of Learning (and Loving) to Read on TikTok   Oliver's Website   Oliver on The Jennifer Hudson Show At about 1:25, Oliver talks about feedback he has gotten from early readers of Unread At about 2:35, Oliver responds to Pete's question about vulnerability in writing the book and presenting the book to the world At about 4:00, Oliver talks about his social media availability and upcoming tour stops At about 5:20, Pete asks Oliver about the book's Dedication and important epigraph; Oliver expands upon the connections between reading and exercises At about 7:40, Oliver talks about the emotions at the moment after he shared with his social media followers that he couldn't read, in 2021 At about 10:00, Oliver explains how he would get by when being called on to read in school At about 12:20, Oliver replies to Pete's question about good ways for people to start learning to read/cement their developing reading skills At about 15:00, Oliver talks about his singing and reading and other things that he does on Tik Tok Live and Instagram At about 16:10, Oliver and Pete discuss  At about 18:00, Pete highlights Oliver's great book recommendations throughout his book, and particularly connections between The Giver and Oliver's pains and triumphs in learning and reading At about 21:45, The two discuss missing important learning opportunities and learning cycles in adolescence  At about 23:15, Oliver talks about “creating [his] own identity” based on what teachers and other authority figures sometimes told him, subtly or not At about 24:40, The two discuss how The Phantom Tollbooth connects to Oliver's reading and learning journey At about 26:30, Oliver gives background on how a speech class gave him more confidence and how it led to speech becoming a vocation At about 29:50, Oliver reflects on what might have been different had he been a reader when he was set up in a sting operation At about 31:50, Oliver explains how people in jail gave him hope and how this experience connects to the character of Zero in Holes, particularly with regard to a sense of “duty” and community learning  At about 33:50, Oliver highlights Dirty Laundry and shame and relationships with girls and dependence  At about 37:20, Oliver talks about the importance of a quote book that was his first gifted book and the “helpless[ness]” that came at the beginning of the COVID pandemic  At about 43:20, Oliver makes connections between COVID and “how to carry” on his reading and emotional journey At about 44:20, The Diary of Anne Frank and The Outsiders and ideas of reading and being in community with readers and reading is discussed  At about 45:40, Pete gives a rec for one of his all-time favorites, That Was Then, This is Now At about 46:20, The two discuss the Piiraha people and “living in the moment” based on Oliver's car accident and other traumatic and triumphant moments  At about 51:00, Pete highlights The Alchemist and ideas of how books “unlock” so much, and expands upon the “agreements” featured in Don Ruiz's books, in particular with regards to his father  At about 54:30, Empathy is discussed, as experienced in reading and in life, and love and thanks for his mother At about 56:10, Oliver reflects on children's books and “tap[ping] into emotions” and “be[ing] a kid” At about 1:00:30, Pete highlights ways in which Oliver gave him a different perspective on finishing a book and on the classic The Giving Tree At about 1:02:10, Oliver responds to Pete's questions about his feelings upon meeting famous people for interviews, like Jennifer Hudson    You can now subscribe to the podcast on Apple Podcasts, and leave me a five-star review. You can also ask for the podcast by name using Alexa, and find the pod on Stitcher, Spotify, and on Amazon Music. Follow Pete on IG, where he is @chillsatwillpodcast, or on Twitter, where he is @chillsatwillpo1. You can watch other episodes on YouTube-watch and subscribe to The Chills at Will Podcast Channel. Please subscribe to both the YouTube Channel and the podcast while you're checking out this episode.       Pete is very excited to have one or two podcast episodes per month featured on the website of Chicago Review of Books. The audio will be posted, along with a written interview culled from the audio. His conversation with Jeff Pearlman, a recent guest, is up soon at Chicago Review.     Sign up now for The Chills at Will Podcast Patreon: it can be found at patreon.com/chillsatwillpodcastpeterriehl      Check out the page that describes the benefits of a Patreon membership, including cool swag and bonus episodes. Thanks in advance for supporting Pete's one-man show, DIY podcast and extensive reading, research, editing, and promoting to keep this independent podcast pumping out high-quality content!    This month's Patreon bonus episode features an exploration of formative and transformative writing for children, as Pete surveys wonderful writers on their own influences.    Pete has added a $1 a month tier for “Well-Wishers” and Cheerleaders of the Show.     This is a passion project, a DIY operation, and Pete would love for your help in promoting what he's convinced is a unique and spirited look at an often-ignored art form.    The intro song for The Chills at Will Podcast is “Wind Down” (Instrumental Version), and the other song played on this episode was “Hoops” (Instrumental)” by Matt Weidauer, and both songs are used through ArchesAudio.com.     Please tune in for Episode 326 with Yiming Ma, who spent a decade in tech and finance before writing the dystopian novel These Memories Do Not Belong to Us, named a Spotify Editors' Pick, longlisted for the Goodreads Choice Award, and featured on Best Book of 2025 lists by Electric Literature, Debutiful, PEN America,  and elsewhere.    The episode airs on February 24 or 25.       Please go to ceasefiretoday.org, and/or https://act.uscpr.org/a/letaidin to call your congresspeople and demand an end to the forced famine and destruction of Gaza and the Gazan people.       You can also donate at chuffed.org, World Central Kitchen, and so many more, and/or you can contact writer friend Ursula Villarreal-Moura directly or through Pete, as she has direct links with friends in Gaza.

    The Empathy Edge
    Kasey D'Amato: Making High-Stakes Decisions Requires Empathy and Self-Compassion

    The Empathy Edge

    Play Episode Listen Later Feb 24, 2026 38:38


    What happens when you're standing at a pivot point — the kind where your next move could shift everything for your business, your team, or your career? In those high-stakes moments, success doesn't come from spreadsheets alone. It requires empathy, emotional intelligence, and even self-compassion.Kasey D'Amato knows this firsthand. A keynote speaker, executive coach, and strategic advisor, Kasey has guided founders and corporate leaders through major transitions with clarity and resilience. In our conversation, we dug into her four pillars of holistic leadership and how self-regulation shapes better decisions. We explored the “decision threshold,” why every choice has three outcomes, and how to balance head, heart, and gut when the numbers don't tell the full story. Kasey also shared why grounding yourself is key to hearing other perspectives without defensiveness — and how empathy and self-compassion aren't soft skills, but strategic advantages when the stakes are high.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Finding the balance of the decision threshold - that point between gathering information and making the decision. Why does every choice have three outcomes?The Four Pillars of holistic leadership and how self-regulation shapes better decisions.How to balance head, heart, and gut when the numbers don't tell the full story. Utilizing the Two-Minute rule to move out of indecision. "I believe it is the critical moments of decision and how you handle your emotional intelligence in those critical moments and pivots that set you up for success, no matter how big your failures are along the way." — Kasey D'AmatoEpisode References: The Empathy Edge Podcast Episode: Ilana Ben-Ari: How the Empathy Toy is Changing the WorldAbout Kasey D'Amato, Business Leader and Holistic Coach:Kasey D'Amato is a keynote speaker, executive coach, and strategic business advisor who helps business founders and corporate leaders navigate high-stakes decisions and transitions with clarity, confidence, and resilience — without burning out in the process.With over 20 years of experience across healthcare, entrepreneurship, and business consulting, Kasey brings a unique blend of business acumen, human behavior expertise, and emotional intelligence to her work. She is a former Dermatology PA who went on to launch multiple ventures — including a global skincare brand, a healthcare consulting agency, and an executive leadership advisory.She's consulted with Fortune-level companies, led workshops across the healthcare and financial industries, and spoken at major institutions like UCLA, USC, and the University of Miami.Kasey is known for her dynamic, actionable, and emotionally intelligent approach to leadership — guiding ambitious entrepreneurs and executives to think bigger, lead better, and align their next move with both performance and personal fulfillment.From Our Sponsor:Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Kasey: Website: https://www.kaseydamato.com/ LinkedIn: https://www.linkedin.com/in/kaseydamato/ Facebook: https://www.facebook.com/kasey.damato/ Instagram: https://www.instagram.com/kaseydamato/?hl=en Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

    Brainy Moms
    Your Kid's Bookshelf Needs a Makeover: On Diversity, Belonging, & Empathy | Amber O'Neal Johnston

    Brainy Moms

    Play Episode Listen Later Feb 24, 2026 45:33 Transcription Available


    A single comment from a curious child—“We only study white people”—sent Amber O'Neal Johnston on a mission to rebuild her family's learning around story, dignity, and depth. On this episode of The Brainy Moms Podcast, Dr. Amy and Sandy sit down with Amber to unpack how a balanced bookshelf can change the culture of a home and the character of a child. Using Dr. Rudine Sims Bishop's mirrors, windows, and sliding glass doors analogy, Amber shows how to choose books that reflect kids' lived experiences, open honest views into other worlds, and inspire real-life empathy that carries beyond the page.We talk about practical ways to curate without censoring. Amber's rule is brave conversation over banned books: preview when you can, invite your kids to bring you the sticky parts, and ask sharp questions about author intent, historical context, and your own family values. You'll hear how this approach trains discernment for the teen years, when kids meet complex ideas without you in the room. We also dig into why diverse stories matter for every family, especially in communities that still feel segregated. Familiarity breeds friendship, and literature can be the first friendly bridge.Then we pivot to pace. Amber guards margin so her kids can be bored, curious, and creative—because that's where the magic lives. She makes a compelling case for a slow childhood and wide learning: linger in topics, pair fiction with primary sources, visit local history, cook the food, and let questions lead. Instead of climbing faster, go broader and deeper, and watch confidence and empathy grow together. Her final nudge is freeing: you are the special sauce. Lead with what you love—tech, nature, handicrafts, or culture—and let that authentic passion shape your homeschool DNA.If you're ready to raise thoughtful, joyful readers and make your home a place of belonging, press play. If this resonates, share it with a friend, subscribe for more conversations like this, and leave a review to help others find the show.ABOUT US:The Brainy Moms is a parenting podcast hosted by cognitive psychologist Dr. Amy Moore and Sandy Zamalis. Dr. Amy and Sandy have conversations with experts in parenting, child development, education, homeschooling, psychology, mental health, and neuroscience. Listeners leave with tips and advice for helping parents and kids thrive. If you love us, add us to your playlist and follow us on social media! CONNECT WITH US:Website: www.TheBrainyMoms.com Email: BrainyMoms@gmail.com Social Media: @TheBrainyMoms Subscribe to our free monthly newsletter Visit our sponsor's website: www.LearningRx.com

    High 5 Adventure - The Podcast
    Archaeology for Wellbeing | Dr. Celia Orsini

    High 5 Adventure - The Podcast

    Play Episode Listen Later Feb 24, 2026 30:03


    In this episode of Vertical Playpen, Phil Brown and Celia Orsini delve into the intersection of archaeology and identity, exploring how understanding our past can enhance our sense of belonging and well-being. Celia shares her personal journey with archaeology, emphasizing the importance of landscape and community in shaping identity. The conversation highlights the role of empathy and communication in teams, the shift in community needs towards connection, and practical exercises for understanding identity through objects. Celia's insights provide valuable tools for fostering a sense of belonging in a world increasingly marked by loneliness.   Archaeology is fundamentally about identity processes. Understanding our past helps us build community and belonging. Experiencing landscapes can create emotional connections. Identity is a fluid process influenced by our choices. Empathy is essential for effective communication in teams. Shared experiences build trust and foster collaboration. The need for community has shifted from political tensions to addressing loneliness. Practical exercises can help individuals explore their identity. Objects on our desks can reflect our personal stories and connections. Identity construction is an ongoing process that can be improved. Learn more about Celia and Archaeology for Wellbeing and download the free ebook - https://www.archaeology-for-wellbeing.com/ Contact the podcast - podcast@high5adventure.org

    Trust Me...I Know What I'm Doing
    Poorva Joshipura on PETA International and the Threats of Animal Cruelty

    Trust Me...I Know What I'm Doing

    Play Episode Listen Later Feb 24, 2026 46:33


    PETA International President Poorva Joshipura unpacks Survival at Stake, linking animal cruelty to pandemics, antibiotic resistance, climate change, and pollution. Abhay and Poorva chat about her journey—from a "chicken burger" awakening to driving global change—and practical roadmaps for vegan living that protect humanity. They discuss the role of empathy, cultural heritage, and the impact of technology in advancing animal rights. Poorva shares insights on the compassion economy and how businesses can align with ethical practices. The conversation also touches on the challenges and controversies faced by PETA, emphasizing the need for awareness and action in the fight against animal cruelty.Chapters00:00 Introduction to Abhay and Poorva02:30 Poorva's Journey into Animal Rights06:54 The Importance of Empathy and Awareness10:50 Strategies for Animal Advocacy14:07 Sponsor Break - Travelopod15:27 Unlearning and Building Compassion19:46 The Accessibility of Veganism Today21:33 Channeling Anger into Positive Change25:13 Cultural Practices and Animal Rights in India28:48 Sponsor Break - Timberdog30:03 The Role of the Compassion Economy32:36 Leveraging Technology for Animal Advocacy35:41 Understanding PETA's Controversial Tactics39:53 Euthanized Animals and Ethical Considerations43:53 Staying Optimistic in Animal Activism45:58 Conclusion and Shout OutsBig shout out this week to previous guest, Neal Katyal for always bringing his constitutional A game, to Paul McCartney for being one of my favorite vegans of all time and for starting Meat Free Mondays and to Kashi, the inspiration behind RuffRest by Timber Dog.TRUST ME I KNOW WHAT I'M DOING is brought to you by TRAVELOPOD, with personalized travel support to help you explore the wonders of the world.  Start your next journey at vacation.travelopod.comThis episode is also sponsored by RuffRest® , the only dog bed you'll ever need.  Go to www.timberdog.com to learn more

    Communicast: A Communication Skills Podcast
    Your Nervous System Leads the Conversation: Communicate in a Regulated State

    Communicast: A Communication Skills Podcast

    Play Episode Listen Later Feb 24, 2026 38:15


    Today, I'm joined by Karen Canham—founder of Karen Ann Wellness and a coach who works with founders, high performers, and teams operating in high-pressure environments. Karen's work is all about expanding capacity—helping people understand how nervous system regulation shapes the way we communicate, lead, handle conflict, and show up authentically at work. In this episode, Karen and I explore what it really means to communicate from a regulated state, why so many people cycle between “go-go-go” and shutdown, and how that pattern contributes to miscommunication and burnout. Karen brings a grounded, human approach to communication that connects performance, leadership, and well-being in a way that feels both actionable and refreshing. Let's dive in. Additional Resources: ► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond ► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/ ► Connect with Karen: https://www.linkedin.com/in/karenannwellness/ ► Learn more about Karen's work: https://www.karenannwellness.com/ ► Subscribe to Communicast: https://communicast.simplecast.com/ ► Learn more about Communispond: https://www.communispond.com

    Killing the Tea
    Empathy, Research, and Resistance: Interview with Susana M. Morris about Positive Obsession

    Killing the Tea

    Play Episode Listen Later Feb 24, 2026 60:07


    This week, I talk with Susana M. Morris about her Octavia E. Butler cultural biography Positive Obsession: The Life and Times of Octavia E. Butler. Listen to hear about: Octavia Butler's journey from a shy, self-diagnosed dyslexic student to a groundbreaking sci-fi author, and how her relentless “positive obsession” with writing shaped her career.   How Butler's work reflects deep research, historical pattern recognition, and sharp social insight—explaining why her stories feel prophetic even though she chaffed at that comparison.   The personal costs and creative rewards of dedicating your life to meaningful work, and how Butler's example encourages artists and writers to pursue their own Positive Obsessions.   Check Out Author Social Media PackagesCheck out the Bookwild Community on PatreonCheck Out My Stories Are My Religion SubstackGet Bookwild MerchFollow @imbookwild on InstagramOther Co-hosts On Instagram:Gare Billings @gareindeedreadsSteph Lauer @books.in.badgerlandHalley Sutton @halleysutton25Brian Watson @readingwithbrianMacKenzie Green @missusa2mba

    NoseyAF Podcast
    Why Welcoming Everyone Gets Complicated with Garland Fuller

    NoseyAF Podcast

    Play Episode Listen Later Feb 24, 2026 54:26 Transcription Available


    Episode 106: Why Welcoming Everyone Gets Complicated with Garland FullerWhat this episode is about:What does it actually take to build a space where people feel like they belong? Garland Fuller — culture consultant and founder of Third Space Academy — has made it her life's work to answer that question. We get into the gap between what organizations say they value and how they actually operate, why "I want everyone to come" is a lot trickier than it sounds, and what intentional community building really looks like in practice.This one hit close to home — I share what I've been learning building my pop-up cinema project on Chicago's south side through the Change Collective fellowship, and Garland brings the strategic clarity to help it all click.Let's get into it:What is a culture consultant, actually? Garland breaks down the "people, place, program" framework and why culture is often the unseen force shaping how organizations actually operate — not just what's on the mission statementValues: aspiration vs. reality — Why integrity and service are on everyone's list, what it actually means to walk the talk, and when it might be time to update values that no longer fit who your org has becomeThird spaces are disappearing (or getting expensive) — From libraries to record shops to country clubs, Garland explains the spectrum of third spaces and who's really being invited inThe "I want everyone to come" trap — Why all-ages, all-inclusive spaces are aspirational but tricky, with real examples from Stephanie's micro cinema project (Poetic Justice vs. Disney night, anyone?)Building the Community Impact Collective — Garland's digital sanctuary for femmes who are done fitting into boxes, why she built it for community over solo learning, and the Show and Tell Mondays that keep it realAdapt or die: organizations that are going stale — A real talk about churches, legacy orgs, and what happens when your next generation isn't in your current membershipPractical strategies: surveying, focus groups, and why anonymous mattersLeadership advice that hits: People are watching you in the small moments more than the big keynotesChapters: • 00:08 - Introducing the Guest • 07:20 - Understanding Culture and Values in Organizations • 16:55 - Creating All-Age Spaces: Building Community Connections • 19:00 - Exploring Community Engagement • 31:27 - Building Community and Support in Creative Spaces • 36:14 - Facilitation and Empathy in Group Dynamics • 44:21 - Facilitation and Engagement in Education • 48:21 - Creating Third Spaces: Starting from Your WhyThings We MentionedThird Space Academy — Garland's coaching program for leaders building intentional community spaces Community Impact Collective — Garland's digital community for femmes and changemakers The Change Collective Fellowship — the civic leadership fellowship Stephanie participated in that sparked her pop-up cinema projectSoho House — referenced as an example of an exclusive, membership-based third spaceRay Oldenburg's concept of "third spaces" — the sociological framework underlying this whole convo (optional — confirm

    An Earful In the Emerald City
    Envious Empathy

    An Earful In the Emerald City

    Play Episode Listen Later Feb 24, 2026 86:15


      On this weeks episode, the guys are talking about the left raises everyone's taxes, and how the warmth of collectivism is starting to chill people. They discuss the Munich security conference, and the difference of views between the left and the right; and they give a recap of the Olympic games as they draw to a close. (Emeraldcitypodcast@gmail.com)

    Bridal Chats with Bella Lily Bridal
    Is it normal to feel anxious instead of excited?

    Bridal Chats with Bella Lily Bridal

    Play Episode Listen Later Feb 24, 2026 23:31


    You're engaged… so why does it feel like anxiety is taking up more space than excitement? If you've ever wondered, “Is this normal?”—this episode is for you.In this honest, no-filter conversation, we're talking about the emotions no one warns you about during wedding planning. The overwhelm, the pressure, the second-guessing—and yes, the moments where anxiety feels louder than joy. As your go-to bridal podcast, we're here to be real with you, validate what you're feeling, and remind you that you are not doing this wrong.We're breaking down why these feelings happen, what's actually normal, and how to give yourself grace through the process. No sugarcoating, no guilt—just honest reassurance and support from people who truly get it.Because you deserve to feel supported, heard, and confident every step of the way.

    Purpose 360
    What CEOs Are Thinking Today with Alan Murray

    Purpose 360

    Play Episode Listen Later Feb 24, 2026 31:34


    In a moment defined by disruption and accelerating change, Carol Cone sits down with one of the world's most seasoned CEO observers to decode what's really keeping leaders up at night. Alan Murray, journalist, former CEO of Fortune, and now Founding President of the WSJ Leadership Institute, has spent decades in candid conversation with the heads of the world's largest organizations. What emerges from this exchange is a rare, behind-the-scenes look at how today's CEOs are navigating geopolitical instability, AI transformation, cultural division, and fragile trust. Drawing on insights from hundreds of top executives, Murray makes a compelling case: the greatest challenges facing CEOs are no longer purely strategic or technological but are profoundly human.At the heart of the discussion is a powerful tension shaping the C-suite: while AI dominates boardroom agendas, the real work lies in culture, trust, and human alignment. Murray also shares why empathy has emerged as a defining leadership competency, how purpose and moral clarity are becoming competitive differentiators, and why organizations that successfully engage and inspire their people will outpace those that rely solely on technological advantage. This is a deeply strategic dialogue about leading through volatility, humanizing organizations in an AI-driven era, and building cultures resilient enough to thrive amid constant change.Listen for insights on:Turning AI ambition into measurable valueDifferentiating through talent and not just techReframing empathy as strategic leadershipPreparing young leaders for human-centered workResources + Links:Watch the full conversation on YouTubeAlan Murray's LinkedInThe WSJ Leadership InstitutePodcast: WSJ Leadership Institute Presents: Leaders (00:00) - Welcome to Purpose 360 (01:06) - Alan Murray (03:03) - Alan's CEO Leadership Title (05:19) - Leadership Institute Backstory (06:07) - Shape of the Institute (08:55) - Conversation with CEOs Today (10:30) - The AI Revolution (12:16) - Balancing This New World (15:22) - Empathy (18:40) - Balancing Humanity with Technology (19:50) - Moral Leadership (21:39) - Becoming More Human and Humanized (22:48) - Reinforcing the People Part (24:38) - Evolving the Culture (25:20) - Most Presing Social Issues (27:27) - Advice for Young People (29:28) - Last Word (30:15) - Wrap Up

    Cancer Stories: The Art of Oncology
    Mother's Grief: Loss Through the Lens of Motherhood

    Cancer Stories: The Art of Oncology

    Play Episode Listen Later Feb 24, 2026 30:37


    Listen to JCO's Art of Oncology article, "Mother's Grief" by Dr. Margaret Cupit-Link, who is an assistant professor of pediatric hematology/oncology at Cardinal Glennon Children's Hospital of St. Louis University. The article is followed by an interview with Cupit-Link and host Dr. Mikkael Sekeres. Dr Cupit-Link shares a pediatric oncologist's experience of a patient's death through the new lens of motherhood. TRANSCRIPT AOO 26E03 Narrator: Mother's Grief, by Margaret Cupit-Link, MD, MSCI  Mikkael Sekeres: Welcome back to JCO's Cancer Stories: The Art of Oncology. This ASCO podcast features intimate narratives and perspectives from authors exploring their experiences in oncology. I'm your host, Mikkael Sekeres. I'm professor of medicine and Chief of the Division of Hematology at the Sylvester Comprehensive Cancer Center, University of Miami. What a treat it is today to have joining us our third place Narrative Medicine Contest winner, Maggie Cupit-Link, an assistant professor of Pediatric Hematology Oncology at Cardinal Glennon Children's Hospital of St. Louis University to discuss her Journal of Clinical Oncology article, "Mother's Grief." Both Maggie and I have agreed to call each other by first names. Maggie, thank you for contributing to the Journal of Clinical Oncology and for joining us to discuss your winning article. Maggie Cupit-Link: Thank you so much for having me and for choosing my article. It's an honor to get to speak with this group. I know a lot of our listeners have a lot in common with us in our profession, so I'm excited to be here. Mikkael Sekeres: We're excited to have you. You are such a terrific writer. Tell us about yourself. Where are you from, and walk us through where you are at this stage of your career? Maggie Cupit-Link: I grew up in a small town in Mississippi called Brookhaven, and I ended up attending college in Memphis, Tennessee, which is important to note because I was a pre-med student when I got diagnosed with childhood cancer, Ewing sarcoma, at the age of 19. And so that really shaped my career goals. And I was treated at St. Jude Children's Research Hospital, which is very formative as well, given that I was surrounded by childhood cancer patients. I ended up doing my medical school at the Mayo Clinic Medical School in Minnesota, which was very cold for me but a wonderful experience. And then went to St. Louis to WashU, St. Louis Children's for my residency, and then back to Memphis for my fellowship at St. Jude. But now I'm back in St. Louis at the other hospital, Cardinal Glennon, which is affiliated with St. Louis University. And my husband's originally from St. Louis, so it was always a dream of his to be back here. And once I ended up here, I really have loved St. Louis as well. So this is home for us and our two babies who are ages one and two, and they are one year and one day apart exactly. Mikkael Sekeres: Oh my word. Well, you are definitely in the thick of it, aren't you? Maggie Cupit-Link: It's a very busy, chaotic life, but I'm very grateful. And so that makes it worth it. Mikkael Sekeres: That sounds fantastic. Well, I'm calling in from Miami today, so believe me, the thought of being in Rochester, Minnesota is not very appealing in mid-February. Maggie Cupit-Link: I believe that. I'm glad I'm not there right now. Mikkael Sekeres: Gee, I didn't know about your history of having cancer yourself. What was it like to return for fellowship at the place where you yourself were treated? Maggie Cupit-Link: That was an incredible experience for me. It was very emotional as well. I remember the first day of fellowship getting a tour and crying throughout the tour. More tears of joy, but it was, it was really surreal. It was really special. And I got to learn from some of the doctors who treated me, which made it really special as well. I'm really glad I got to train there and to be at a place with such a large volume of pediatric oncology patients was a really great learning experience. Mikkael Sekeres: I wonder, infrastructures, buildings change over a few years, particularly in medical centers. Was there ever a moment when you were talking to a patient who was sitting in the same chair where you were sitting when you were a patient? And was that something that you were open to sharing with people? Maggie Cupit-Link: All the time, on all accounts. Yes. The infrastructure has changed. It continues to grow significantly, but the clinic hadn't changed at that time. I think it will in the next couple of years. But the solid tumor clinic where I was treated was exactly the same. And there were many times where I took care of sarcoma patients and Ewing sarcoma patients who were teenagers as I had been in the very same rooms and times where I learned from my own oncologist as he was teaching me and training me. So it made it really special. It made empathy a big part of my experience. And I think it is for all of our experiences in oncology in particular, but I think that empathy has always been a huge part of my job and something that comes to me naturally, which is a gift. But as is sort of alluded to in my piece that we're discussing today, can be difficult at times. Empathy can also sometimes be a curse when it's hard to turn off, and that's been something as a mother now that I've really had to learn to cope with is like figuring out when my empathy might not serve me in moments and might not serve the patient in moments, and when it is an asset and a gift. Mikkael Sekeres: Empathy at the deepest possible level, having walked the same path your patients have walked as well. Really a remarkable story, Maggie. Maggie Cupit-Link: I'm very blessed to get to be alive and well, but especially to get to have a job that's so meaningful to me and hopefully can share my experience in a way that helps my patients. Mikkael Sekeres: And you share it through writing as well. When did you start writing narrative pieces? Maggie Cupit-Link: I started writing a lot when I was a cancer patient for more like a journal experience. And I had a CaringBridge page, which is one of these social media pages where families update their friends a lot on what's going on. And I started journaling daily, and then ended up publishing a book of my experience as a patient. I had also done a lot of writing of letters to my grandfather who's a retired professor of Christian philosophy because during my illness, I was really struggling with my faith and having a lot of questions as we all do when encountering children with cancer, "Why? Why God?" And so the book is actually called Why God? Suffering Through Cancer Into Faith, and it's a collection of narratives that I exchanged with my grandfather. And his part is more philosophical, and mine is more raw and emotional and expressive of the grief that I was feeling at the time as a patient. So that was the first big time I did narrative medicine, but I've found myself continuing to do so as a way to cope and process things that I go through. And the most recent one before the one we're discussing today was a piece about fertility that was published in JCO Cancer Stories and also I got to do the podcast for that piece. And that was about my experience losing fertility as a patient and how that has impacted what I tell patients about fertility and how I counsel them about possible fertility loss. And the plot twist there is that I actually have two miracle babies that I birthed for some reason after 13 years of menopause. So now I'm not infertile, but I'm very passionate about fertility as well. Mikkael Sekeres: Well, I remember that essay. I also remember how impactful that was to a lot of people who read it and how helpful it was. And gave a lot of people hope. Maggie Cupit-Link: I think hope is very, very important and necessary in the realm of cancer. Mikkael Sekeres: My word, you have so much that you could potentially share with your patients on their journey. Have you also been open to sharing your faith with them? Maggie Cupit-Link: Absolutely. I am. I think that it's something I'm really cautious not to push on anyone, but whenever patients bring up faith and want to talk about that or when they introduce that as a topic and make it clear that that's something that they are thinking about, then I'm definitely very open about that too. Mikkael Sekeres: Well, that must be a comfort to them. Maggie Cupit-Link: I hope so. It's a comfort to me as well. For me, I don't know how I would do this job and lose patients and children to death if I didn't believe in something more. Mikkael Sekeres: It's beautifully said. In this essay, you make a close connection to your patient and his mother when you write, "I imagined my own son contained in a hospital room, attached to an IV pole, vomiting from chemotherapy. I could feel the warmth of his skin against mine and the weight of his body on my chest. And as I looked back at Tristan's mother, I could only support her decision to hold her baby." What is the importance of this connection to patients, and are there any downsides? In other words, you know, in medical school, we're often taught to keep a distance, or there was an essay I wrote with Tim Gilligan, who's a GU oncologist and this incredible communicator, where we wonder if all the communication classes we're exposed to in medical school actually undo our natural communication and our natural connection because we figure, "Gee, if we have to take all these classes on communication, maybe we've got to communicate differently." What is the importance of this connection to patients, and are there any downsides? Like, should we keep a distance or not? Maggie Cupit-Link: I don't know if we should, but I know that I can't. This is my gift and my curse. I think that taking care of someone with a sick baby, especially as a parent, is so human and so full of emotion that it's not possible for me not to feel that connection. Now, I do think there's a point at which I have to be careful that what I'm doing and what I'm expressing doesn't make it harder for them. I think it's important for them to know that I feel for them and that I am having these feelings, but I don't want it to become about me when I'm trying to help them. So I once in one of these medical school situations was told that the moment the family begins to comfort me might be a moment that I've known I've gone too far. And so I think that's a rule of thumb I think about is like, if I'm crying in this moment with this family, does that make them feel loved, or does that make them feel like they need to worry about me? And I think most of the time it just makes them feel loved, but that's sort of the tension there. I think when it comes to me too, I've been unable so far to put up boundaries to protect myself emotionally. I don't know that I'm capable of that, but more importantly, I don't think that's authentic for me. And so I don't do that. I'm trying to process and grieve so that I can cope and continue to be the doctor and person that I am. But I refuse to put up emotional walls because I don't think that will serve the patient or be authentic to who I am as a person. Mikkael Sekeres: You bring up a couple of really important notions, and the first is authenticity, being true to ourselves. And if we're not true to ourselves, our patients will see through that and wonder if we're not being true to them. And also having our antennae up to get the pulse of the room, to see how people are reacting to what we're doing and making sure that we're serving our patient's needs more than we're serving our own needs when we're actually in the clinic room with our patients. Maggie Cupit-Link: Definitely, I agree. And and those scenarios in medical school, I remember just thinking to myself that it didn't make a lot of sense to me and that I was lucky that this class wasn't meant for me, that I'll just do what I feel is appropriate. And I always did really well in the simulations, but I had no way to articulate why I knew what to do. It just, for me, I was so lucky that part came naturally, and I think it does in many of us who find medicine as a calling. But I don't know how to teach or learn that. Mikkael Sekeres: Well, you've seen it from the other side as well. I mean, you strike me as being a naturally empathic person and someone who's tuned into other people's emotions. But you've also been there. You're more tuned in than I am, having been someone who's had cancer. I've certainly had close family members who've had cancer, my mom has lung cancer, for example. So I've been in the role of somebody in the room who's supporting somebody with cancer, but I haven't myself had cancer the way you have. Maggie Cupit-Link: It definitely impacts my empathy. And I think that I was surprised after becoming a mother how much that also changed things for me and impacted my empathy further. Until you're a parent, you really don't know the depth and intensity of your love for a child or a person. And it was only then that I realized how heartbreaking it might be to lose a child. It's very difficult to suppress that empathy. And that's when it might not be helpful sometimes is when I'm leaving work and thinking about someone who lost their baby and knowing that no matter how much I empathize with them, it's not going to fix it. It's been the first time in my career and maybe my life where I've had to tell myself that maybe it's okay not to have empathy in this moment. Like, maybe I should turn it off for a little bit so that I can relax and enjoy my baby. Mikkael Sekeres: My God, it's such an interesting perspective. I think as oncologists, we have this different perspective on illness and, and if we're smart about it, if we're really focused and in the moment, we appreciate the aspects of life and realize how precious they can be. And that can be a lovely thing and something we pass on to our kids. I will tell you, my own children have accused me of brushing off some of their maladies with the refrain, "Well, it may hurt you, but it's not leukemia." Maggie Cupit-Link: I've heard that's common with physician's children, but it takes a lot to get a rise out of the parent. Mikkael Sekeres: You write at one point in the essay, "At first, I believed that I had no right to grieve in this way, that it was his mother's grief, Tristan's mother, not mine. I reminded myself that I was not Tristan's mother. I did not give birth to him or name him." Now, we recently published an essay about grieving called "Are You Bereaved?" by Trisha Paul, where she also wonders whether we as oncologists have a right to grieve. What do you think? Do we? Maggie Cupit-Link: I have to note that Trisha and I were co-fellows together in our training, so I'm happy that you mentioned her. And I need to go read that essay. I haven't read that one, so I will. It's weird to wonder if we have the right to grieve. My grandmother is a psychologist, and I remember as a child saying like, "I know I shouldn't feel this way, but" about some random thing. And I remember her saying, "Feelings aren't 'should'. Feelings just 'are'." So like, maybe it doesn't matter if we should or shouldn't, but if we are grieving, we're grieving. I think in some ways it feels like I don't have the right to grieve because I have this wonderful, happy life. And this can be true of survivorship as well when I'm taking care of many children who won't get to be survivors, especially because I care for a lot of sarcoma patients. But I often wonder like, "Am I allowed to be this happy," or "am I allowed to not be happy because there's so much grief in their lives?" So it's hard. I feel this tension often like, I'm not allowed to grieve as much as this mom, but also I better be really, really happy because I'm okay and my baby's okay. It's hard when we compare our emotions to other people's who are going through different things. But it, but it's hard not to wonder, like, "Am I allowed to feel this way?" "Am I supposed to feel this way?" For me, that's when writing is helpful. Just writing down what I feel in great detail helps me move through the feelings, I guess. Mikkael Sekeres: Part of the processing of it. You described the code call for your patient vividly. You know, you draw us as readers into your essay and into that moment. We've all been in that moment. I remember when I was just talking to somebody about when I was in the intensive care unit, when I was a resident, and how at that time, a psychiatrist actually met with us every week to help us process what we were seeing in the intensive care unit, which was really remarkably forward thinking for how long ago I trained. Maggie Cupit-Link: That's really great. Mikkael Sekeres: How did you process it in real time and afterwards though? Maggie Cupit-Link: That day, even now, an aspect of me was dreading this conversation because I feel nauseated when I think back to that day, to that code, and I feel like I'm going to cry. And I don't feel like that in every code, but I think it was because of the parallels between the little boy and my baby. To note, my baby, Houston, he is a big, bald, fat faced baby with a binky in his mouth at all times, and Tristan was a fat, bald baby with a binky in his mouth at all times. And so even though there was a bit of an age difference, when I saw Tristan, I just thought of Houston, and I couldn't separate that. I feel often when I'm doing a lumbar puncture or running a code in real time on a patient, I can sort of dehumanize to the degree that's helpful where I just do what needs to be done and put aside the ick feelings. But with that child, in that code, I couldn't. And luckily I didn't have to do anything but stand there and tell them when to stop or just be supportive, but I felt sick. I felt like I couldn't do anything to help. I didn't feel like a doctor in that moment. I felt like a family member of that child. And that was really difficult. I was so lucky, and I don't know how much the piece reflects this, but the other doctor who was there, the other oncologist, is a mentor of mine who's older than me and wiser than me and very experienced. And I call her my 'work mom' lovingly. She was there, and she stepped in and helped me and checked on me and made me feel like I could handle things. It would have been much worse without her there. Mikkael Sekeres: We're fortunate when we do have our friends and colleagues to help process this because if you're not in this field, at that moment it's hard to understand just how deeply we can also feel the pain that our patients are going through. Maggie Cupit-Link: Absolutely. Mikkael Sekeres: And I do hope you'll retain that description of Houston for when you give the speech at his wedding because I'm sure he'd appreciate that. Maggie Cupit-Link: The big fat bald binky baby. Yes. Houston is now in his 'mama phase' where if I'm not holding him at all times, he fake cries, "Mama," until I do pick him up. So it's been exhausting physically, but I must pick him up. Mikkael Sekeres: I have to say it has been such a pleasure having you, Maggie Cupit-Link, join us to discuss your essay, "Mother's Grief." Thank you so much for submitting your article and for joining us today. Maggie Cupit-Link: Thank you so much for having me, and thank you for everyone for reading. Mikkael Sekeres: If you've enjoyed this episode, consider sharing it with a friend or colleague or leave us a review. Your feedback and support helps us continue to have these important conversations. If you're looking for more episodes and context, follow our show on Apple, Spotify, or wherever you listen and explore more from ASCO at asco.org/podcasts. Until next time, this has been Mikkael Sekeres for JCO's Cancer Stories: The Art of Oncology. The purpose of this podcast is to educate and to inform. This is not a substitute for professional medical care and is not intended for use in the diagnosis or treatment of individual conditions. Guests on this podcast express their own opinions, experience, and conclusions. Guest statements on the podcast do not express the opinions of ASCO. The mention of any product, service, organization, activity, or therapy should not be construed as an ASCO endorsement. Show Notes: Like, share and subscribe so you never miss an episode and leave a rating or review.   Guest Bio: Dr Margaret Cupit-Link is an assistant professor of pediatric hematology/oncology at Cardinal Glennon Children's Hospital of St. Louis University.   Additional Reading:  It Mattered Later Why, God?: Suffering Through Cancer into Faith, by Margaret Carlisle Cupit, et al

    The Brand Called You
    Unlocking Leadership with Empathy: Anita Kishore, PhD, ACC – Executive Coach, Facilitator & Instructor

    The Brand Called You

    Play Episode Listen Later Feb 24, 2026 25:39


    Join us for an insightful episode of The Brand Called You as host Ashutosh Garg speaks with Anita Kishore, PhD, ACC — Executive Coach, Facilitator, and Instructor based in New York City.In this engaging conversation, Anita shares her fascinating career journey from scientist to management consultant and ultimately to executive coach. She reflects on the pivotal moments that shaped her path and the people-centered motivations that guided her transition.Anita offers practical wisdom on balancing candor with empathy, addressing blind spots among high-achieving leaders, and navigating the systemic and internal barriers faced by women and underrepresented professionals. She also explores the transformative role of mindfulness and emotional intelligence in building resilience, enhancing decision-making, and strengthening self-awareness.Whether you are an executive, an emerging leader, or someone navigating a meaningful career pivot, this episode delivers actionable insights for leading with clarity, compassion, and purpose.

    Harder Than Life
    You Don't Have to Hit Rock Bottom w/ Amber Hollingsworth

    Harder Than Life

    Play Episode Listen Later Feb 24, 2026 58:13


    Addiction doesn't start with a substance. It starts with pain. In this episode of Harder Than Life, Kelly Siegel sits down with addiction expert Amber Hollingsworth to explore the real roots of addiction, enabling, and family systems. This conversation breaks down why enabling feels like love, how trauma fuels addictive behavior, and why recovery requires boundaries, accountability, and radical honesty. If you've ever loved someone struggling with addiction—or struggled yourself—this episode offers clarity and hope. Key Takeaways

    Lassoing Leadership
    Crisis Communicaitons... The Lasso Way - S3E30 - Benjamin Morgan

    Lassoing Leadership

    Play Episode Listen Later Feb 24, 2026 36:53


    KeywordsCrisis Communication · Leadership · Empathy · Clarity · Trust · Communication Principles · Leadership Mistakes · Ted Lasso · Risk Management · Community EngagementSummaryIn this episode of Lassoing Leadership, Jason Rogers and Garth Nichols sit down with Benjamin Morgan, Senior Fellow in Crisis Communications, to unpack what really matters when the pressure is on.Drawing from decades of experience supporting leaders through high-stakes moments, Benjamin challenges the instinct to “get the message right” before getting the people right. Together, the trio explore why empathy, clarity, and repetition aren't soft skills in a crisis—they're survival skills.From common leadership missteps (including the temptation to clam up) to the long-term value of trust and relationship-building, this conversation reframes crisis communication as a deeply human practice. Along the way, Benjamin and the hosts even pull lessons from popular culture—yes, including Ted Lasso—to remind us that authenticity and care often matter more than perfect phrasing.Whether you're leading a school, an organization, or a community, this episode offers practical wisdom for navigating uncertainty with calm, credibility, and compassion.Take AwaysCrisis communication starts with understanding how stressed your audience already is.Empathy and clarity beat polish and perfection every time.Repetition isn't annoying—it's necessary for understanding under pressure.One of the biggest leadership mistakes in a crisis is going silent.Trust is built long before a crisis—and spent during one.Authenticity matters more than sounding “official.”Crisis moments are both threats and opportunities for leadership.Emotional context shapes how messages are received.Positive communication deposits help cushion difficult conversations.Strong leadership puts people first, message second.Navigating Crisis CommunicationEmpathy in Leadership: When the Pressure Is OnChapters00:00 – Introduction to Crisis Communications03:22 – Crisis vs. Risk Communication: What's the Difference?07:59 – Core Principles for Communicating Under Pressure11:58 – Navigating Ambiguity When Answers Aren't Clear17:09 – Common Crisis Communication Mistakes Leaders Make21:36 – Choosing the Right Voice in a Crisis25:34 – Leadership Lessons from Ted Lasso

    "The Way You Respond Matters, Empathy & Sympathy"

    "Get a Life" with Stephen and Kristen Young

    Play Episode Listen Later Feb 24, 2026 22:32


    Send a textEpisode 52: Empathy & Sympathy: There's a great difference between these two words. In this episode we discuss the relational differences between empathy and sympathy and how they impact your personal and professional relationships. This episode will help you transition to a more empathetic approach, listen today!

    Street Cop Podcast
    Episode 1017: Ego, Authority & Tactical Empathy — Lessons from a 20-Year Hostage Negotiator

    Street Cop Podcast

    Play Episode Listen Later Feb 23, 2026 65:17


    In this episode, Dennis talks with Derek Gaunt, former commander and elite hostage negotiator, about the hidden mistakes leaders make when they rely on authority and pressure. Derek shares lessons from nearly three decades in law enforcement and how those same principles now help executives, entrepreneurs, and investors make better decisions. If you want to influence people without escalating conflict — and lead without letting ego sabotage outcomes — this conversation is packed with insight.

    Feel Good Podcast with Kimberly Snyder
    Tools to Create Authentic, Health-Supportive Connection with Kalina Silverman

    Feel Good Podcast with Kimberly Snyder

    Play Episode Listen Later Feb 23, 2026 54:12


    In this heartfelt conversation, Kimberly and Kalina explore the importance of in-person connections, the impact of loneliness on health, and the journey from journalism to creating meaningful conversations. They discuss empathy, authenticity, and the role of community in healing, while emphasizing the need for heart-centered living and the power of vulnerability. The discussion also touches on finding common ground in divisive times and the significance of being approachable in everyday interactions.Chapters:00:00 Kimberly00:06 Welcome to Topanga: A Peaceful Beginning00:07 Exploring Personal Journeys and Growth00:17 The Power of In-Person Connection03:11 Understanding Loneliness and Its Impact06:24 The Journey from Journalism to Heart-Centered Conversations09:13 Empathy and Meaningful Connections12:06 The Role of Heart in Decision Making15:02 The Importance of Authenticity in Relationships18:01 The Art of Big Talk and Empathy21:17 Creating Connections Through Shared Experiences24:01 Building Connections Through Shared Experiences25:22 The Power of Community in Shared Struggles27:49 Exploring Social Impact and Human Connection29:44 Finding Common Ground Amidst Differences32:35 The Importance of Authenticity in Conversations35:15 Approachability and Meaningful Interactions38:34 Transforming Strangers into Connections40:56 Navigating Conversations with Vulnerable Individuals42:47 Embracing Vulnerability and Healing Through ConnectionSponsors: FATTY15 OFFER: Fatty15 is on a mission to replenish your C15 levels and restore your long-term health. You can get an additional 15% off their 90-day subscription Starter Kit by going to fatty15.com/KIMBERLY and using code KIMBERLY at checkout.USE LINK: fatty15.com/KIMBERLY FEEL GOOD SBO PROBIOTICSOFFER: Go to mysolluna.com and use the CODE: PODFAM15 for 15% off your entire order. USE LINK: mysolluna.com CODE: PODFAM15 for 15% off your entire order. Kalina Silverman Resources: Book: Big Talk: How to Skip the Small Talk, Make Meaningful Connections, and Enrich Your Life Website: kalinasilverman.com Social: IG: @makebigtalk Bio: Kalina Silverman is a documentary journalist, entrepreneur, speaker, and creator of Big Talk (@makebigtalk)—an award-winning viral media project that highlights meaningful conversations to foster empathy and human connection. She is also an upcoming author, with a Big Talk book set for release under Penguin Random House (Tarcher) in 2026. A Fulbright Scholar, Ambassador, and Public Speaker, Kalina has traveled globally to deliver Big Talk workshops and presentations, including at Fortune 500 off-sites, universities, and mental health organizations. Her TEDx talk on Big Talk has 7 million views, and her social media content has reached 500,000 followers and 125 million+ views. Big Talk has been featured by Good Morning America, TIME, People, PBS, USA Today, KTLA, NBC, and more. Most recently, Kalina partnered with GoFundMe to interview survivors of the Los Angeles wildfires, Hurricane Helene, and the Texas Floods, creating viral videos that helped raise over $2 million in relief funds and garnered international attention. A Northwestern University broadcast journalism graduate, Kalina worked on documentary films in Ecuador and Germany focused on education and the Holocaust. As a Fulbright Research Scholar in Singapore, she studied how to establish cross-cultural empathy through Big Talk. She also co-founded MIXED, Northwestern's first-ever Mixed Race Student Coalition. Beyond journalism and advocacy, Kalina is a model and commercial actress, having appeared in campaigns for Nike, Upwork, Adidas, Coca-Cola, Google, Meta, Sony, Delta, and more. Kalina is passionate about bridging cultures and communities through media, education, and the arts, as well as combating modern-day loneliness and disconnection. An adventurer at heart, she stays active through surfing, Taekwondo, tennis, and dance while also nurturing her creativity through painting, songwriting, and playing piano and guitar.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Work On Your Game: Discipline, Confidence & Mental Toughness For Sports, Business & Life | Mental Health & Mindset

    Empathy means understanding how someone else feels. In this episode, I break down why people don't ask for empathy equally. They usually demand it from those they think will give it, and stay quiet around those who won't. I believe empathy is often requested based on leverage, status, and perceived vulnerability. People calculate who feels safe to push and who doesn't. So the conversation isn't just about feelings. It's about power, positioning, and who holds the advantage in the moment. Show Notes: [03:40]#1 Empathy is a mandate from those who expect someone to yield. [14:21]#2 Power determines who gets empathy versus who gets accountability. [20:17]#3 Empathy is a tool used to suspend standards selectively. [24:42]#4 Empathy is almost always enforced downward, never upward. [25:58] Recap Episodes Mentioned: 3221: Why Christianity Is Openly Disrespected [Part 1 of 2] 3222: Why Christianity Is Openly Disrespected [Part 2 of 2] Next Steps: --- Power Presence is not taught. It is enforced. If you are operating in environments where hesitation costs money, authority, or leverage, the Power Presence Mastermind exists as a controlled setting for discipline, execution, and consequence-based decision-making. Details live here: http://PowerPresenceProtocol.com/Mastermind  This Masterclass is the public record of standards. Private enforcement happens elsewhere. All episodes and the complete archive: → WorkOnYourGamePodcast.com 

    Think Fast, Talk Smart: Communication Techniques.
    266. Your Brain Has Too Many Tabs Open: Managing the Voice in Your Head

    Think Fast, Talk Smart: Communication Techniques.

    Play Episode Listen Later Feb 23, 2026 27:29 Transcription Available


    How to turn down the chatter of negative self-talk.If you want to have better conversations with others, Ethan Kross says you first have to quiet down the chatter in your own head.A professor, researcher, and author, Kross defines chatter as a “negative thought loop” that hijacks our attention and undermines our ability to perform. “We have a limited capacity to focus our attention,” he says. “Attentional resources are a limited commodity, and chatter acts like a sponge that consumes that capacity. It leaves very little leftover that allows us to do the things that we want or need to do.” In his work researching, teaching, and writing about emotional regulation and the conscious mind, Kross has explored how to manage the negative self-talk that sabotages our concentration. “Here's the good news,” he says. “You can get out of it. Managing your chatter [is] a lot like becoming physically fit” — and he's developed tools and frameworks for building the muscles to turn down the noise.In this episode of Think Fast, Talk Smart, Kross joins host Matt Abrahams to share methods for quieting chatter and reclaiming precious mental resources. From distanced self-talk to mental time travel, his tools offer a way to tune out the static and tune into clarity and connection.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Ethan KrossEthan's Books: Chatter / ShiftEp.179 Finding Positive in Negative Emotions: Communication, Happiness & Wellbeing Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:27) - Defining Chatter (04:57) - Breaking the Loop (09:54) - Technology & Emotional Sharing (13:20) - Why “Get Over It” Fails (18:40) - Emotions as Data (21:11) - The Final Three Questions (25:01) - Conclusion   ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.This episode is brought to you by Babbel. Think Fast Talk Smart listeners can get started on your language learning journey today- visit Babbel.com/Thinkfast and get up to 55% off your Babbel subscription.Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

    Leaders in the Trenches
    People-First Leadership for CEOs: The Shift That Unlocks Growth and Accountability

    Leaders in the Trenches

    Play Episode Listen Later Feb 23, 2026 25:50


    In this episode of Growth Think Tank, I chat with Peter, the CEO of Your Your Money Line, about People First Leadership and its role in enhancing organizational success. We discuss the vital link between employee well-being and performance, highlighting financial health as a key stress reducer. Peter emphasizes the importance of empathy, accountability, and open communication in fostering a supportive team culture, leading to improved collaboration and reduced turnover. Our conversation reveals that prioritizing people is both a moral and strategic necessity for sustainable growth in businesses. Episode Highlights & Time Stamps 4:08 The Importance of Financial Well-being 6:25 Defining People First Leadership 7:47 Building a People First Culture 12:10 Values That Shape Leadership 16:02 Challenges in Implementing Leadership Values 22:22 The Impact on Bottom Line Key Takeaways ➤

    Best Friend Therapy
    "Caring feels like part of who I am": Aimee Cliff on empathy, emotional sensitivity and how to switch off

    Best Friend Therapy

    Play Episode Listen Later Feb 23, 2026 39:32


    Welcome back to Dial Emma! Each week, I'll be answering your dilemmas with honesty, empathy, and a few therapeutic truth bombs to help you make sense of life's stickiest moments. If you've ever wished you had a therapist in your back pocket, Dial Emma is here to help.This week on the podcast, I'm responding to a listener dilemma all about empathy - and who better to help me answer it than an integrative psychotherapist who describes herself as someone who 'empathises for a living,' Aimee Cliff.Aimee joins me to explore the complexities of empathy, emotional sensitivity, and the challenges faced by those who feel deeply for others. We discuss the burden of emotional intuition, the importance of setting boundaries, and the impact of childhood experiences on one's ability to manage empathy. Aimee also emphasises the importance of self-care, and understanding the difference between genuine emotional connection and anxiety-driven responses.If you have a dilemma for Emma, please fill out this form. To pre-order Aimee's book, click here. ---Dial Emma is hosted by Emma Reed Turrell, produced by Lauren Brook.---Social media:Emma Reed Turrell @emmareedturrellDial Emma @dialemmapodcastEmail: contact@dial-emma.uk

    Forged Ingold
    Forged Ingold Podcast (Episode 114 – Empathy and Love, A Smithing Process for Us All)

    Forged Ingold

    Play Episode Listen Later Feb 23, 2026 7:42


    So often on this podcast, we talk about the importance of a strong mindset and body. In today's episode, Alec discusses the other side we need as well: empathy and love. Just like a smithing process, we are tested in life through different fires and different elements. Together the experience makes us stronger. Giving practical advice to business owners and mentors as well - Welcome back to the Forged Ingold Podcast!If you like the show please subscribe and leave a 5 star rating - that and texting it to a friend are the easiest ways you can help us grow. 

    The Daily Dharma
    Sitting with our Pain

    The Daily Dharma

    Play Episode Listen Later Feb 23, 2026 13:01


    In this episode, we explore how we can learn to be present with our own pain.Thoughts or questions you'd like to share? Email me anytime at dailydharmapodcast@gmail.com. I would love to hear from you.

    Ops Cast
    Leading With Heart in a Systems World: Accountability, Empathy, and the Human Side of Ops with Kimi Corrigan

    Ops Cast

    Play Episode Listen Later Feb 23, 2026 59:03 Transcription Available


    Text us your thoughts on the episode or the show!In this episode of Ops Cast, we explore a side of operations leadership that rarely appears in roadmaps or system diagrams but determines whether teams thrive or burn out.Kimi Corrigan, Vice President of Marketing Operations at Huntress, joins Michael Hartmann on our latest Ops Cast episode. Kimi shares her perspective on servant leadership, psychological safety, and the emotional intelligence required to lead effectively inside fast-growing, complex organizations.The conversation goes beyond tools and processes to focus on the human side of operations. Kimi discusses how to lead with empathy without lowering standards, how to navigate difficult conversations with honesty and accountability, and how to create sustainable team rhythms in environments that often default to constant firefighting.They also examine how ops leaders can enter new organizations thoughtfully, read culture before pushing change, and decide where to invest their energy early. Kimi shares where AI can genuinely support leadership development, not as a replacement for judgment, but as a tool for reflection, communication, and clarity.What you will learn: • How to balance servant leadership with high performance expectations • Why psychological safety is essential in ops teams • How to lead through growth and organizational transition • Ways to build sustainable team trust outside of crisis moments • The non-technical skills that prepare operators for leadership roles • Where AI can strengthen communication and self-awarenessIf you are leading a Marketing Ops team or aspiring to step into leadership, this episode highlights the interpersonal skills that often matter more than technical mastery.Be sure to subscribe, rate, and review Ops Cast, and join the conversation at MarketingOps.com.Episode Brought to You By MO Pros The #1 Community for Marketing Operations Professionals We're an official media partner of B2BMX 2026 — the B2B Marketing Exchange — happening March 9-11 at the Omni La Costa Resort in Carlsbad, CA. It's practitioner-focused with 50+ breakout sessions, keynotes, and hands-on workshops covering AI in B2B, GTM strategy, and advanced ABM. Real networking, real takeaways. And because we're a media partner, you get 20% off an All-Access Pass with code B2BMAOP at checkout. Head to b2bmarketing.exchange to grab your spot. MarketingOps.com is curating the GTM Ops Track at Demand & Expand (May 19-20, San Francisco) - the premier B2B marketing event featuring 600+ practitioners sharing real solutions to real problems. Use code MOPS20 for 20% off tickets, or get 35-50% off as a MarketingOps.com member. Learn more at demandandexpand.com.Support the show

    The Children's Book Review: Growing Readers Podcast
    Sara Pennypacker on The Lions' Run: Empathy, the French Resistance, and Unlikely Heroes

    The Children's Book Review: Growing Readers Podcast

    Play Episode Listen Later Feb 23, 2026 57:42


    In this episode of The Growing Readers Podcast, host Bianca Schulze welcomes New York Times bestselling author Sara Pennypacker to discuss her powerful new historical novel, The Lions' Run. Sara shares how her father's experience as a teenage POW in a German prison camp during World War II influenced the story—and how a little-known Nazi program called the Lebensborn became the emotional trigger that set her empathetic orphan hero, Lucas, into action.From redefining what courage looks like for young readers to trusting kids with big, complicated questions about justice and resistance, Sara reveals why empathy is the true root of all bravery, how Joseph Campbell's storytelling wisdom shaped a pivotal cherry strudel scene, and why Jon Klassen's breathtaking cover art inspired her to go back and make the book even better.Whether you're a parent looking for meaningful middle grade historical fiction, an educator exploring WWII through a fresh lens, or a fan of Pax eager to see what Sara does next, this conversation is a moving celebration of quiet heroism and the enduring power of story.Read the transcript on ⁠The Children's Book Review (coming soon)⁠.Highlights:The Epigraph That Says It All: Why an African proverb about elephants and grass perfectly captures the heart of the bookThe Lebensborn Program: The little-known Nazi eugenics program that inspired the story—and why Sara felt compelled to bring it to light for kidsEmpathy as Courage: Why Lucas was never really a coward, and why Sara believes true bravery always begins with caring about someone other than yourselfThe Termite Theory: How many small, quiet acts of resistance—not one loud heroic moment—can take down something enormousCherry Strudel and Joseph Campbell: How the antagonist's own power gets turned against her in one of the most satisfying scenes in the bookJon Klassen's Cover: How seeing the finished art sent Sara back to her manuscript for one final, vibe-elevating revisionBig Cheese Preview: A sneak peek at Sara's next book—and why she's finally giving a child character all the powerNotable Quotes:"The true root of all courage is empathy. You have to care enough about someone other than yourself to go into some kind of action." —Sara Pennypacker"No matter what you are resisting, you are not alone. There are people working behind the scenes." —Sara PennypackerBooks Mentioned:The Lions' Run by Sara Pennypacker, illustrated by Jon Klassen: ⁠Amazon⁠ or ⁠Bookshop.org⁠Pax by Sara Pennypacker, illustrated by Jon Klassen: ⁠Amazon⁠ or ⁠Bookshop.org⁠Pax, Journey Home by Sara Pennypacker, illustrated by Jon Klassen: ⁠Amazon⁠ or ⁠Bookshop.org⁠The Borrowers by Mary Norton: ⁠Amazon⁠ or ⁠Bookshop.org⁠About Sara Pennypacker:Sara Pennypacker is the New York Times bestselling author of the beloved Clementine series, the Pax duology, and her newest novel, The Lions' Run. Her books have been translated into dozens of languages and have earned numerous awards and honors. A former painter, Sara brings a visual artist's sense of structure and scene to every story she writes. She lives in Florida.Credits:Host: Bianca SchulzeGuest: Sara PennypackerProducer: Bianca Schulze

    St. John's UCC Sermons
    Sermon: Empathy for the Devil

    St. John's UCC Sermons

    Play Episode Listen Later Feb 23, 2026


    The Science Pawdcast
    Season 8 Episode 1: Baby Rhythm, Senior's Pet Challenges, and Dr. Raven Baxter on Science Communication

    The Science Pawdcast

    Play Episode Listen Later Feb 22, 2026 50:19 Transcription Available


    Send a textA newborn brain can feel the pulse before it knows the tune—and that single insight opens a door into how early our minds start to organize the world. We kick off the new season by exploring two studies that hit close to home: one revealing that infants build visual categories and detect musical rhythm far earlier than many assumed, and another mapping the real‑world challenges older adults face when caring for pets they deeply love. The data is surprising, the implications are practical, and the thread running through it all is how we turn evidence into everyday decisions.Our guest, Dr. Raven the Science Maven, brings sharp insight and contagious energy to the bigger question: how do we bridge science and public life? From molecular biology to a PhD focused on communication, from catchy vaccine tracks to hosting Pfizer's Science Will Win, Raven shows how storytelling, music, and personal narrative make complex ideas land. We talk institutional barriers, the pandemic's hard lessons, why every science degree should include communication training, and how her nonprofit, The Science Haven, sparks curiosity with projects like Stellar Dreams.If you enjoy smart, human stories that connect lab findings to daily choices, tap play, subscribe, and share with a friend who loves science and pets. And if you care about better SciComm in higher education, go to make science make sense.com and add your name. Your voice helps science reach the people it's meant to serve.Dr. Baxter's Website - you'll find her podcast link and social media links hereOur links - you'll find all of our social links and website links hereSupport the showFor Science, Empathy, and Cuteness!Being Kind is a Superpower. All our social links are here!

    The Dignity Lab
    The Language of Needs

    The Dignity Lab

    Play Episode Listen Later Feb 22, 2026 12:50 Transcription Available


    Join the dialogue - text your questions, insights, and feedback to The Dignity Lab podcast.In this episode, Jennifer explores the universal needs that underpin human dignity and healing after harm. She emphasizes the importance of recognizing and understanding these needs, both for oneself and in relationships with others. The conversation delves into the impact of dignity violations, the collective nature of needs, and the role of nonviolent communication in fostering understanding and compassion. Jennifer encourages listeners to reflect on their own needs and how they relate to their experiences of harm and healing.TakeawaysUnderstanding universal needs can aid in healing after harm.Dignity violations occur when needs are ignored or dismissed.Reclaiming our needs is an act of integrity, not selfishness.Needs are not demands; they are essential for our well-being.The language of needs can help us navigate relationships.Dignity is inherent and can be bruised by unmet needs.Collective needs must be recognized in communication.Ignoring higher needs dehumanizes individuals.Understanding needs fosters compassion and accountability.Reflecting on unmet needs can guide healing strategies.Exploring what it means to live and lead with dignity at work, in our families, in our communities, and in the world. What is dignity? How can we honor the dignity of others? And how can we repair and reclaim our dignity after harm? Tune in to hear stories about violations of dignity and ways in which we heal, forgive, and make choices about how we show up in a chaotic and fractured world. Hosted by physician and coach Jennifer Griggs.For more information on the podcast, please visit www.thedignitylab.com.For more information on podcast host Dr. Jennifer Griggs, please visit https://jennifergriggs.com/.For additional free resources, including the periodic table of dignity elements, please visit https://jennifergriggs.com/resources/.The Dignity Lab is an affiliate of Bookshop.org and will receive 10% of the purchase price when you click through and make a purchase. This supports our production and hosting costs. Bookshop.org doesn't earn money off bookstore sales, all profits go to independent bookstores. We encourage our listeners to purchase books through Bookshop.org for this reason.

    Keen on Yoga Podcast
    Ep 264 Mark Epstein – The Role of Desire in Buddhism

    Keen on Yoga Podcast

    Play Episode Listen Later Feb 22, 2026 49:46


    Adam interviews Mark Epstein, a psychiatrist and author, discussing the complex nature of desire from both a Buddhist and psychotherapeutic perspective. They explore how desire is often misunderstood as an obstacle, when in fact it can serve as a vehicle for spiritual growth and understanding. The conversation delves into the importance of recognizing and embracing desire rather than suppressing it, the role of the ego, and the lessons learned from personal experiences and stories, including the Ramayana and the parable of the strawberry. Buy the Book: Open to Desire – The Truth About What The Buddha Taught Support the Podcast: Buy us a coffee: https://www.buymeacoffee.com/infoRf Mark Shares  ·    Desire is not inherently negative; it's often our perception of it that limits us. ·   Suppressing desire can lead to greater dissatisfaction and emotional issues. ·      Desire can be a pathway to spiritual growth and understanding. ·      The ego plays a crucial role in our awareness and spiritual practice. ·      Meditation helps us to understand and transform our desires. ·      The middle path involves finding a balance between indulgence and suppression of desires. ·      Personal anecdotes can illustrate the complexities of desire and satisfaction. ·      Understanding the nature of desire can lead to greater empathy and connection with others. ·      The Ramayana serves as a metaphor for the journey of desire and its true purpose. ·      Self-awareness is key to transforming our relationship with desire. Find Mark Instagram: https://www.facebook.com/markepstein108 Website: www.markepsteinmd.com  Keen on Yoga Website: http://www.keenonyoga.com/ Instagram:  @keen_on_yoga | @adam_keen_ashtanga Retreats with Adam: https://www.keenonyoga.com/ashtanga-yoga-retreats Become a Patron: https://www.keenonyoga.com/patrons/ Linktree: https://linktr.ee/Keenonyoga Chapters 00:00 Introduction to Mark Epstein 01:01 Desire: A Different Perspective 05:55 Desire as a Vehicle for Growth 11:55 The Nature of Desire and Suffering 18:04 Personal Anecdotes and Lessons Learned 24:06 Empathy and the Objectification of Desire 30:46 Exploring Desire and Unsatisfactoriness 33:42 The Middle Path: Balancing Indulgence and Suppression 36:09 Understanding Desire: The Role of Self and Shame 37:12 The Ramayana: A Story of Desire and Purpose 40:37 The Strawberry Parable: Appreciating Desire 43:43 The Ego: Our Greatest Obstacle and Hope  

    The Christian Worldview radio program
    How Christians Are Manipulated By Untethered Empathy

    The Christian Worldview radio program

    Play Episode Listen Later Feb 21, 2026 53:59


    Send a textGUEST: PASTOR JOE RIGNEY, author, Leadership and The Sin of EmpathyHave you ever wondered why so many feminists support biological boys who identify as girls being able to compete against and defeat biological girls in girls' sporting events?Or why is nary a peep uttered by those on the left against Somali Muslim immigrants in Minnesota who defrauded taxpayers of over $9 billion? But in the next second these same people are out on the streets screaming and interfering with Immigration and Customs Enforcement (ICE) agents who are tasked with finding and deporting illegal immigrants, many of whom having committed additional crimes while here?The animating motivation behind these scenarios and countless more is a misguided form of empathy.Empathy means “the ability to understand and share the feelings of another.” It has some crossover with sympathy and compassion, which are biblical qualities. God is compassionate. Christ understands and sympathizes with our weaknesses and sufferings and believers are to be like Him.Hebrews 4:15 confirms this: “For we do not have a high priest who cannot sympathize with our weaknesses, but One who has been tempted in all things as we are, yet without sin.”Colossians 3:12-13 extols that we show compassion: “as those who have been chosen of God, holy and beloved, put on a heart of compassion, kindness, humility, gentleness and patience; bearing with one another, and forgiving each other, whoever has a complaint against anyone; just as the Lord forgave you, so also should you.”So while sympathy and compassion are biblical virtues, there is a corrupted form of empathy today which serves as a sacred virtue of the left that is blind to moral truth and negative consequences because the object of their empathy holds an idolized status of being oppressed.So going back to the aforementioned examples, girls missing opportunities in sports or getting injured or defeated by biological boys is ignored for the greater good of helping the purportedly oppressed “trans community” feel accepted.It's more important to be welcoming to our Somali Muslim neighbors than to worry about billions in taxpayer fraud. And the illegal immigrants in the shadows among us need protection, never mind that they broke the law to enter and many have committed serious crimes, all the while taking advantage of our taxpayer funded social services like welfare, education, and health care.Our guest this weekend, Joe Rigney, author of Leadership and The Sin of Empathy and associate pastor of Christ Church in Moscow, Idaho, will explain how untethered empathy goes far beyond the biblical call for compassion and instead is used to manipulate people into supporting leftist power and policies. Because how cold, bigoted, hateful, racist, and homophobic must you be to not share in their so-called empathy?When you begin to see this emotional blackmail taking place in our society and the church, you will see how important it is for Christians and pastors to speak clearly and boldly with truth and grace.--------------------------------PROGRAM NOTES:Leadership and the Sin of Empathy

    Civic Cipher
    MAGA Christians Call ‘Empathy' Sinful / Data Shows Shifting Identities in U.S. Black Population (2 of 2)

    Civic Cipher

    Play Episode Listen Later Feb 21, 2026 21:14 Transcription Available


    Second Half: The second half of the show sees us discussing a new trend of MAGA Christians referring to empathy as ‘sinful’ and ‘toxic’ as a way to provide cover for their extreme beliefs. We also discuss the shifting trends in Pew Research data of Black Americans over the last quarter-century and discuss the implications.Support the show: https://www.patreon.com/civiccipher?utm_source=searchSee omnystudio.com/listener for privacy information.

    The Christian Worldview
    How Christians Are Manipulated By Untethered Empathy

    The Christian Worldview

    Play Episode Listen Later Feb 21, 2026 54:00


    The AI for Sales Podcast
    Unlocking the Power of AI in Writing

    The AI for Sales Podcast

    Play Episode Listen Later Feb 21, 2026 29:14


    Summary In this episode of the AI for Sales podcast, host Chad Burmeister interviews R.A. Wilson, author of 'In Search of the Master Prompt' and founder of Writers Forge. They discuss the transformative impact of AI on writing and customer experience, the misconceptions surrounding AI, and the importance of maintaining a personal touch in automated processes. R.A. shares insights on emerging AI technologies, the ethical considerations of AI use, and the significance of narrowing one's niche in writing. The conversation emphasizes the collaborative potential of AI in enhancing the writing process while retaining the essential human element. Takeaways AI has transformed the way creators connect with audiences. Personalization in marketing is increasingly important with AI. AI is a tool that requires teaching and collaboration. Misconceptions about AI include the belief that it can solve all problems. The human touch is essential in writing and marketing. Emerging AI technologies are combining various functionalities. Ethics in AI usage falls on the creators and users. Narrowing your niche can lead to greater success in writing. Empathy for humanity is crucial for writers using AI. AI can help refine manuscripts but human oversight is necessary. Chapters 00:00 Introduction to AI in Writing 01:35 Transforming Customer Experience with AI 03:48 The Role of AI in Book Writing 05:20 Misconceptions About AI 07:18 Balancing Automation and Personal Touch 08:40 Emerging AI Technologies 10:22 Ethics in AI Usage 12:27 Skills for Aspiring Authors 15:04 Finding Your Niche in Writing 16:58 Final Thoughts and Advice The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

    The Dad Edge Podcast (formerly The Good Dad Project Podcast)
    Collaborative & Proactive Solutions with Your Children that Don't Require Punishment featuring Dr. Ross Greene

    The Dad Edge Podcast (formerly The Good Dad Project Podcast)

    Play Episode Listen Later Feb 20, 2026 59:24


    In this powerful conversation, I sit down with Dr. Ross Greene, clinical psychologist and creator of the Collaborative and Proactive Solutions (CPS) model, to unpack why traditional rewards and punishments often make behavior worse — not better. We dive deep into why "because I said so" stops working, what your child's frustration is actually communicating, and how to shift from authoritarian control to collaborative leadership that builds trust, accountability, and critical thinking.   If you've ever thought, "Why is this not working anymore?" this episode will give you a radically different lens — and practical tools you can use immediately.     Timeline Summary [0:00] Why power struggles are so common in parenting [2:00] Introducing Dr. Ross Greene and the CPS model  [6:17] Why rewards and punishments don't solve the real problem  [8:33] Concerning behavior as a frustration response  [12:04] The 3-step collaborative problem-solving process explained  [16:19] Real-life example: solving teeth brushing battles with a 3-year-old  [30:56] Curfew conflict and how to navigate teenage resistance  [37:16] How collaborative parenting builds critical thinking  [41:56] Why authoritarian parenting may cause long-term harm  [47:06] Developmental variability — why every child is different  [49:23] Why noncompliance is informative, not defiance  [56:31] Accountability through collaboration — not punishment      Five Key Takeaways Concerning behavior is a signal, not a character flaw. It communicates an unsolved problem.  Rewards and punishments modify behavior — they don't solve the underlying issue.  The 3-step CPS process (Empathy, Define Adult Concern, Invitation) reduces conflict and builds trust.  Noncompliance is information. It tells you an expectation may exceed your child's current skill set.  Collaborative leadership builds accountability, emotional regulation, and critical thinking.      Links & Resources Dad Edge Alliance Preview Call: http://thedadedge.com/preview Dad Edge Business Boardroom (Mastermind): https://thedadedge.com/mastermind Dr. Ross Greene — Lives in the Balance (Free Resources): https://livesinthebalance.org Episode Show Notes & Resources: https://thedadedge.com/1442   Closing Remark   If this episode challenged how you think about discipline, accountability, and leadership at home, don't just sit on it — put it into practice. Try the empathy step tonight. Lead with curiosity. Solve one unsolved problem.   If this conversation impacted you, please rate, review, follow, and share the podcast. The way we parent today shapes the leaders of tomorrow.   From my heart to yours — go out and live legendary.

    Psychiatry & Psychotherapy Podcast
    Empathy in Therapy: Mastering Empathic Engagement with Dr. Douglas Flemons

    Psychiatry & Psychotherapy Podcast

    Play Episode Listen Later Feb 20, 2026 75:42


    In this episode, Dr. Puder engages in a profound conversation with Dr. Douglas Flemons, a seasoned marriage and family therapist and author of the newly released Empathic Engagement in Clinical Practice. Drawing from over 30 years of supervising family therapists, Dr. Flemons redefines empathy as an active, pursued skill rather than a passive feeling, distinguishing it sharply from sympathy. Explore common misconceptions, the pitfalls of sympathetic responses, debates on cognitive versus affective empathy, the role of microexpressions and universal affective states, and practical strategies for building genuine therapeutic connections without imposing interpretations or judgment.   By listening to this episode, you can earn 1.25 Psychiatry CME Credits. Link to blog Link to YouTube video

    Talk Eastern Europe
    Ukraine: four years of resistance. Part 1: mobilizing empathy for stolen children

    Talk Eastern Europe

    Play Episode Listen Later Feb 20, 2026 53:03


    In episode 255 of Talk Eastern Europe, Alexandra, Adam and Nina discuss the week's key developments across the region, from Olympic results to the latest from the Munich Security Conference, including EU calls related to Russia–Ukraine regotiations and a high-level US visit to the countries of theregion.The second half features the first instalment of our special series commemorating the fourth anniversary of the full-scale Russian invasion of Ukraine. For this episode, Nina sat down with Ukrainian-Canadian singer, folklorist and activist Marichka. She reflects on her journey from musician to activist, medic and war journalist and speaks about her musical project Daughters of Donbas, where she collaborates with international artists and amplifies survivor voices, including Lisa, a young woman who survived filtration camps in Mariupol.In the bonus episode, Marichka stays on to speak about Ukrainian folk music traditions and briefly sings in the “open voice” polyphonic singing technique. She also speaks about her digital archive, Folk Songs of Ukraine. Our patrons can listen to that here: https://www.patreon.com/posts/bonus-255-folk-151154003Check out Daughters of Donbas Facebook page: https://www.facebook.com/p/Daughters-of-Donbas-61572669756771/Check out Daughters of Donbas Instagram page: https://www.instagram.com/daughtersofdonbas/

    Think Fast, Talk Smart: Communication Techniques.
    265. Complexity to Connection: Humanizing High-Stakes Communication

    Think Fast, Talk Smart: Communication Techniques.

    Play Episode Listen Later Feb 19, 2026 24:18 Transcription Available


    How to turn complexity into connection through clear communication.Communication in high-stakes moments isn't about saying more — it's about connecting better. For Jonathan Berek and Phil Polakoff, the most effective communicators don't rely on jargon or performance. They rely on empathy, listening, and stories that resonate.Both longtime Stanford Medicine leaders, Berek and Polakoff have spent their careers translating complex, emotional, and often urgent health issues for patients, colleagues, and the public. And they've learned that the message only lands when it's delivered at the right level, with the right intention. “Know your audience,” Berek says, describing the importance of “leveling” — communicating in language that meets people where they are, without talking down or over their heads.For both Berek and Polakoff, listening is the foundation. “The two most important skills in communication are empathy and listening,” Berek explains — not as soft skills, but as the core mechanics of trust. Polakoff agrees, pushing for directness and clarity: “I like a yes or a no. I don't like ambivalence or ambiguity.” And when it comes to being memorable, he's relentless about simplicity: “Think bold, start small.”In this episode of Think Fast, Talk Smart, Berek and Polakoff join host Matt Abrahams to examine what great communicators actually do: prepare deeply, speak concisely, listen with intention, and use storytelling to bring others along. Because as Berek puts it, “People feel the emotion when they see a story,” and emotion — paired with clarity — is what turns information into impact.Episode Reference Links:Phil PolakoffJonathan BerekConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:49) - Raising Awareness For Women's Cancer (03:46) - Redefining Health Beyond Disease (05:08) - Why Storytelling is Essential (07:08) - What Makes a Story Memorable (08:45) - Advice for Better Communication (09:46) - Making Complex Ideas Accessible (10:34) - Speaking at Your Audience's Level (11:57) - Listening & Empathy (12:39) - Improving Communication with Improv (14:08) - Communication for Collective Change (16:47) - Mentorship & The Big Picture (17:58) - The Final Three Questions (21:48) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.This episode is brought to you by Babbel. Think Fast Talk Smart listeners can get started on your language learning journey today- visit Babbel.com/Thinkfast and get up to 55% off your Babbel subscription.Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

    Build Your Network
    CO-HOST | Make Money by Leading with Empathy (Even When Customers Lose Their Cool)

    Build Your Network

    Play Episode Listen Later Feb 19, 2026 21:30


    On this episode of the Travis Makes Money Podcast, Travis Chappell is joined by his producer Eric for a candid, funny, and surprisingly meaningful conversation sparked by a viral incident at Chipotle. What starts as a wild story about a customer throwing a burrito bowl turns into a deeper discussion about empathy, customer service, leadership, and why business owners must protect their teams. Travis shares his perspective on firing bad customers, treating service workers with respect, and how working high-volume people-facing jobs (like door-to-door sales) builds patience, emotional intelligence, and communication skills that translate directly into business success. On this episode we talk about: Why “the customer is always right” is a dangerous mindset When business owners should fire customers to protect their team The viral Chipotle incident and the judge's creative punishment Whether everyone should work in customer service at least once How empathy, communication, and patience directly impact your income Top 3 Takeaways Your employees come first. Refund difficult customers — but don't tolerate abuse toward your team. Empathy is a business skill. Jobs that force you to interact with lots of people teach patience, communication, and emotional control. Kindness shouldn't require experience. You shouldn't have to work in food service to treat people with basic respect. Notable Quotes “The customer is not always right.” “You should never allow your team members to be berated by someone who's clearly never going to be happy.” “You shouldn't have to work in food service to be a kind human being.”  Travis Makes Money is made possible by HighLevel – the All-In-One Sales & Marketing Platform built for agencies, by an agency.  Capture leads, nurture them, and close more deals—all from one powerful platform.  Get an extended free trial at gohighlevel.com/travis Learn more about your ad choices. Visit megaphone.fm/adchoices