Podcasts about Empathy

In this episode, I interview Katherine Douglass and Brittany Tausen of Love Your Neighbor about how psychology helps explain why so many churches struggle with empathy, accountability, and actual love—especially in times of political polarization and social harm. We talk about trauma, reactivity, power, and why unexamined theology often protects institutions instead of people.

(Disclaimer: Click 'more' to see ad disclosure) Geobreeze Travel is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as MileValue.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.  ➤ Free points 101 course (includes hotel upgrade email template)https://geobreezetravel.com/freecourse  ➤ Free credit card consultations https://airtable.com/apparEqFGYkas0LHl/shrYFpUr2zutt5515 ➤ Seats.Aero: https://geobreezetravel.com/seatsaero ➤ Request a free personalized award search tutorial: https://go.geobreezetravel.com/ast-form If you are interested in supporting this show when you apply for your next card, check out https://geobreezetravel.com/cards and if you're not sure what card is right for you, I offer free credit card consultations athttps://geobreezetravel.com/consultations!Timestamps:00:00 Introduction to Social Psychology and Empathy00:18 Meet Hunter: The Points and Miles Expert00:48 Psychological Patterns in Points and Miles01:44 Hunter's Journey into Points and Miles03:49 Understanding Risk and Reward in Points and Miles05:10 Strategies for Beginners and Advanced Players07:37 Optimizing Your Points and Miles Game09:57 Setting Realistic Expectations and Goals12:37 The Psychology of Disappointment and Change20:28 Maximizing Joy and Convincing a Partner23:19 Empathy in Relationships and Loyalty Programs30:23 Final Tips and Where to Find HunterYou can find Julia at: ➤ Free course: https://julia-s-school-9209.thinkific.com/courses/your-first-points-redemption➤ Website: https://geobreezetravel.com/➤ Instagram: https://www.instagram.com/geobreezetravel/➤ Credit card links: https://www.geobreezetravel.com/cards➤ Patreon: https://www.patreon.com/geobreezetravelYou can find Hunter at:➤ Website: https://thepointsanalyst.com/ ➤ Instagram: https://www.instagram.com/professorofpoints/ ➤ Conference (FTU): https://frequenttraveleruniversity.com/ Opinions expressed here are the author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post. The content of this video is accurate as of the posting date. Some of the offers mentioned may no longer be available.

As Jen confronts an upcoming change, she asks Pete for advice and questions to help shift the framework of her status quo.Specifically, in this episode Jen and Pete talk about:What does success look like?How might we reframe a problem as the best possible thing that could happen?Where might we be able to challenge our own assumptions and rules?To hear all episodes and read full transcripts, visit The Long and The Short Of It website: https://thelongandtheshortpodcast.com/.You can subscribe to our Box O' Goodies here (https://thelongandtheshortpodcast.com/) and receive a weekly email full of book and podcast recommendations, quotes, videos, and other interesting things that Jen and Pete are noodling on. To get in touch, send an email to: hello@thelongandtheshortpodcast.com.Learn more about Pete's work here (https://humanperiscope.com/) and Jen's work here (https://jenwaldman.com/).

Empathy is one of the most powerful tools in relationships—and in therapy. But if you're not careful, it can also become one of the fastest paths to emotional exhaustion. In this episode, Aaron and Nathan kick off a two-part series on empathy vs. compassion, starting with a deep dive into empathy: what it is, why it works, and where it can quietly go sideways—especially for therapists, helpers, and highly attuned people. You'll learn: -Why empathy can feel like being “swept away” into someone else's emotions -How empathy reduces loneliness and helps people feel truly seen -The hidden risks: distress contagion, countertransference, and vicarious activation -Why too much empathy (without boundaries) can contribute to burnout over time -How to use empathy intentionally—attune, validate, anchor, and then help movement happen If you care deeply about people but sometimes feel drained, fused, or overwhelmed by others' pain, this episode will help you stay connected without getting pulled under. Aaron Potratz & Nathan Hawkins are behavioral health experts, licensed counselors, and clinical supervisors with over 35 years of experience. They each own a private group therapy practice and co-own a third one together. Aaron is also a business consultant for therapists in private practice wanting to start, grow, or expand their business. *Watch this episode: https://youtu.be/US2LfZpdS0I *Now on YouTube: @shrink-think *Sign up for our FREE email course on overcoming fear and insecurity at: https://www.shrinkthink.com/podcast Member of the PsychCraft Podcast Network https://psychcraftnetwork.com/

IWhat is our children's future? What skills should they be developing? How should schools be adapting? What will the fully functioning citizens and workers of the future look like? A look into the landscape of the next 15 years, the future of work with human and AI interactions, the transformation of education, the safety and privacy landscapes, and a parental playbook. Navigation: Intro The Landscape: 2026–2040 The Future of Work: Human + AI The Transformation of Education The Ethics, Safety, and Privacy Landscape The Parental Playbook: Actionable Strategies Conclusion Our co-hosts: Bertrand Schmitt, Entrepreneur in Residence at Red River West, co-founder of App Annie / Data.ai, business angel, advisor to startups and VC funds, @bschmitt Nuno Goncalves Pedro, Investor, Managing Partner, Founder at Chamaeleon, @ngpedro Our show: Tech DECIPHERED brings you the Entrepreneur and Investor views on Big Tech, VC and Start-up news, opinion pieces and research. We decipher their meaning, and add inside knowledge and context. Being nerds, we also discuss the latest gadgets and pop culture news Subscribe To Our Podcast Bertrand SchmittIntroduction Welcome to Episode 72 of Tech Deciphered, about our children’s future. What is our children’s future? What skills should they be developing? How should school be adapting to AI? What would be the functioning citizens and workers of the future look like, especially in the context of the AI revolution? Nuno, what’s your take? Maybe we start with the landscape. Nuno Goncalves PedroThe Landscape: 2026–2040 Let’s first frame it. What do people think is going to happen? Firstly, that there’s going to be a dramatic increase in productivity, and because of that dramatic increase in productivity, there are a lot of numbers that show that there’s going to be… AI will enable some labour productivity growth of 0.1 to 0.6% through 2040, which would be a figure that would be potentially rising even more depending on use of other technologies beyond generative AI, as much as 0.5 to 3.4% points annually, which would be ridiculous in terms of productivity enhancement. To be clear, we haven’t seen it yet. But if there are those dramatic increases in productivity expected by the market, then there will be job displacement. There will be people losing their jobs. There will be people that will need to be reskilled, and there will be a big shift that is similar to what happens when there’s a significant industrial revolution, like the Industrial Revolution of the late 19th century into the 20th century. Other numbers quoted would say that 30% of US jobs could be automated by 2030, which is a silly number, 30%, and that another 60% would see tremendously being altered. A lot of their tasks would be altered for those jobs. There’s also views that this is obviously fundamentally a global phenomenon, that as much as 9% of jobs could be lost to AI by 2030. I think question mark if this is a net number or a gross number, so it might be 9% our loss, but then maybe there’re other jobs that will emerge. It’s very clear that the landscape we have ahead of us is if there are any significant increases in productivity, there will be job displacement. There will be job shifting. There will be the need for reskilling. Therefore, I think on the downside, you would say there’s going to be job losses. We’ll have to reevaluate whether people should still work in general 5 days a week or not. Will we actually work in 10, 20, 30 years? I think that’s the doomsday scenario and what happens on that side of the fence. I think on the positive side, there’s also a discussion around there’ll be new jobs that emerge. There’ll be new jobs that maybe we don’t understand today, new job descriptions that actually don’t even exist yet that will emerge out this brave new world of AI. Bertrand SchmittYeah. I mean, let’s not forget how we get to a growing economy. I mean, there’s a measurement of a growing economy is GDP growth. Typically, you can simplify in two elements. One is the growth of the labour force, two, the rise of the productivity of that labour force, and that’s about it. Either you grow the economy by increasing the number of people, which in most of the Western world is not really happening, or you increase productivity. I think that we should not forget that growth of productivity is a backbone of growth for our economies, and that has been what has enabled the rise in prosperity across countries. I always take that as a win, personally. That growth in productivity has happened over the past decades through all the technological revolutions, from more efficient factories to oil and gas to computers, to network computers, to internet, to mobile and all the improvement in science, usually on the back of technological improvement. Personally, I welcome any rise in improvement we can get in productivity because there is at this stage simply no other choice for a growing world in terms of growing prosperity. In terms of change, we can already have a look at the past. There are so many jobs today you could not imagine they would exist 30 years ago. Take the rise of the influencer, for instance, who could have imagined that 30 years ago. Take the rise of the small mom-and-pop e-commerce owner, who could have imagined that. Of course, all the rise of IT as a profession. I mean, how few of us were there 30 years ago compared to today. I mean, this is what it was 30 years ago. I think there is a lot of change that already happened. I think as a society, we need to welcome that. If we go back even longer, 100 years ago, 150 years ago, let’s not forget, if I take a city like Paris, we used to have tens of thousands of people transporting water manually. Before we have running water in every home, we used to have boats going to the North Pole or to the northern region to bring back ice and basically pushing ice all the way to the Western world because we didn’t have fridges at the time. I think that when we look back in time about all the jobs that got displaced, I would say, Thank you. Thank you because these were not such easy jobs. Change is coming, but change is part of the human equation, at least. Industrial revolution, the past 250 years, it’s thanks to that that we have some improvement in living conditions everywhere. AI is changing stuff, but change is a constant, and we need to adapt and adjust. At least on my side, I’m glad that AI will be able to displace some jobs that were not so interesting to do in the first place in many situations. Maybe not dangerous like in the past because we are talking about replacing white job collars, but at least repetitive jobs are definitely going to be on the chopping block. Nuno Goncalves PedroWhat happens in terms of shift? We were talking about some numbers earlier. The World Economic Forum also has some numbers that predicts that there is a gross job creation rate of 14% from 2025 to 2030 and a displacement rate of 8%, so I guess they’re being optimistic, so a net growth in employment. I think that optimism relates to this thesis that, for example, efficiency, in particular in production and industrial environments, et cetera, might reduce labour there while increasing the demand for labour elsewhere because there is a natural lower cost base. If there’s more automation in production, therefore there’s more disposable income for people to do other things and to focus more on their side activities. Maybe, as I said before, not work 5 days a week, but maybe work four or three or whatever it is. What are the jobs of the future? What are the jobs that we see increasing in the future? Obviously, there’re a lot of jobs that relate to the technology side, that relate obviously to AI, that’s a little bit self-serving, and everything that relates to information technology, computer science, computer technology, computer engineering, et cetera. More broadly in electrical engineering, mechanical engineering, that might actually be more needed. Because there is a broadening of all of these elements of contact with digital, with AI over time also with robots and robotics, that those jobs will increase. There’s a thesis that actually other jobs that are a little bit more related to agriculture, education, et cetera, might not see a dramatic impact, that will still need for, I guess, teachers and the need for people working in farms, et cetera. I think this assumes that probably the AI revolution will come much before the fundamental evolution that will come from robotics afterwards. Then there’s obviously this discussion around declining roles. Anything that’s fundamentally routine, like data entry, clinical roles, paralegals, for example, routine manufacturing, anything that’s very repetitive in nature will be taken away. I have the personal thesis that there are jobs that are actually very blue-collar jobs, like HVAC installation, maintenance, et cetera, plumbing, that will be still done by humans for a very long time because there are actually, they appear to be repetitive, but they’re actually complex, and they require manual labour that cannot be easily, I think, right now done by robots and replacements of humans. Actually, I think there’re blue-collar roles that will be on the increase rather than on decrease that will demand a premium, because obviously, they are apprenticeship roles, certification roles, and that will demand a premium. Maybe we’re at the two ends. There’s an end that is very technologically driven of jobs that will need to necessarily increase, and there’s at the other end, jobs that are very menial but necessarily need to be done by humans, and therefore will also command a premium on the other end. Bertrand SchmittI think what you say make a lot of sense. If you think about AI as a stack, my guess is that for the foreseeable future, on the whole stack, and when I say stack, I mean from basic energy production because we need a lot of energy for AI, maybe to going up to all the computing infrastructure, to AI models, to AI training, to robotics. All this stack, we see an increase in expertise in workers and everything. Even if a lot of this work will benefit from AI improvement, the boom is so large that it will bring a lot of demand for anyone working on any part of the stack. Some of it is definitely blue-collar. When you have to build a data centre or energy power station, this requires a lot of blue-collar work. I would say, personally, I’m absolutely not a believer of the 3 or 4 days a week work week. I don’t believe a single second in that socialist paradise. If you want to call it that way. I think that’s not going to change. I would say today we can already see that breaking. I mean, if you take Europe, most European countries have a big issue with pension. The question is more to increase how long you are going to work because financially speaking, the equation is not there. Personally, I don’t think AI would change any of that. I agree with you in terms of some jobs from electricians to gas piping and stuff. There will still be demand and robots are not going to help soon on this job. There will be a big divergence between and all those that can be automated, done by AI and robots and becoming cheaper and cheaper and stuff that requires a lot of human work, manual work. I don’t know if it will become more expensive, but definitely, proportionally, in comparison, we look so expensive that you will have second thoughts about doing that investment to add this, to add that. I can see that when you have your own home, so many costs, some cost our product. You buy this new product, you add it to your home. It can be a water heater or something, built in a factory, relatively cheap. You see the installation cost, the maintenance cost. It’s many times the cost of the product itself. Nuno Goncalves PedroMaybe it’s a good time to put a caveat into our conversation. I mean, there’s a… Roy Amara was a futurist who came up with the Amara’s Law. We tend to overestimate the effect of a technology in the short run and overestimate the effect in the long run. I prefer my own law, which is, we tend to overestimate the speed at which we get to a technological revolution and underestimate its impact. I think it’s a little bit like that. I think everyone now is like, “Oh, my God, we’re going to be having the AI overlords taking over us, and AGI is going to happen pretty quickly,” and all of that. I mean, AGI will probably happen at some point. We’re not really sure when. I don’t think anyone can tell you. I mean, there’re obviously a lot of ranges going on. Back to your point, for example, on the shift of the work week and how we work. I mean, just to be very clear, we didn’t use to have 5 days a week and 2 days a weekend. If we go back to religions, there was definitely Sabbath back in the day, and there was one day off, the day of the Lord and the day of God. Then we went to 2 days of weekend. I remember going to Korea back in 2005, and I think Korea shifted officially to 5 days a week, working week and 2 days weekend for some of the larger business, et cetera, in 2004. Actually, it took another whatever years for it to be pervasive in society. This is South Korea, so this is a developed market. We might be at some point moving to 4 days a week. Maybe France was ahead of the game. I know Bertrand doesn’t like this, the 35-hour week. Maybe we will have another shift in what defines the working week versus not. What defines what people need to do in terms of efficiency and how they work and all of that. I think it’s probably just going to take longer than we think. I think there’re some countries already doing it. I was reading maybe Finland was already thinking about moving to 4 days a week. There’re a couple of countries already working on it. Certainly, there’re companies already doing it as well. Bertrand SchmittYeah, I don’t know. I’m just looking at the financial equation of most countries. The disaster is so big in Western Europe, in the US. So much debt is out that needs to get paid that I don’t think any country today, unless there is a complete reversal of the finance, will be able to make a big change. You could argue maybe if we are in such a situation, it might be because we went too far in benefits, in vacation, in work days versus weekends. I’m not saying we should roll back, but I feel that at this stage, the proof is in the pudding. The finance of most developed countries are broken, so I don’t see a change coming up. Potentially, the other way around, people leaving to work more, unfortunately. We will see. My point is that AI will have to be so transformational for the productivity for countries, and countries will have to go back to finding their ways in terms of financial discipline to reach a level where we can truly profit from that. I think from my perspective, we have time to think about it in 10, 20 years. Right now, it’s BS at this stage of this discussion. Nuno Goncalves PedroYeah, there’s a dependency, Bertrand, which is there needs to be dramatic increases in productivity that need to happen that create an expansion of economy. Once that expansion is captured by, let’s say, government or let’s say by the state, it needs to be willingly fed back into society, which is not a given. There’re some governments who are going to be like, “No, you need to work for a living.” Tough luck. There’re no handouts, there’s nothing. There’s going to be other governments that will be pressured as well. I mean, even in a more socialist Europe, so to speak. There’re now a lot of pressures from very far-right, even extreme positions on what people need to do for a living and how much should the state actually intervene in terms of minimum salaries, et cetera, and social security. To your point, the economies are not doing well in and of themselves. Anyway, there would need to be tremendous expansion of economy and willingness by the state to give back to its citizens, which is also not a given. Bertrand SchmittAnd good financial discipline as well. Before we reach all these three. Reaping the benefits in a tremendous way, way above trend line, good financial discipline, and then some willingness to send back. I mean, we can talk about a dream. I think that some of this discussion was, in some ways, to have a discussion so early about this. It’s like, let’s start to talk about the benefits of the aeroplane industries in 1915 or 1910, a few years after the Wright brothers flight, and let’s make a decision based on what the world will be in 30 years from now when we reap this benefit. This is just not reasonable. This is not reasonable thinking. I remember seeing companies from OpenAI and others trying to push this narrative. It was just political agenda. It was nothing else. It was, “Let’s try to make look like AI so nice and great in the future, so you don’t complain on the short term about what’s happening.” I don’t think this is a good discussion to have for now. Let’s be realistic. Nuno Goncalves PedroJust for the sake of sharing it with our listeners, apparently there’re a couple of countries that have moved towards something a bit lower than 5 days a week. Belgium, I think, has legislated the ability for you to compress your work week into 4 days, where you could do 10 hours for 4 days, so 40 hours. UAE has some policy for government workers, 4.5 days. Iceland has some stuff around 35 to 36 hours, which is France has had that 35 hour thing. Lithuania for parents. Then just trials, it’s all over the shop. United Kingdom, my own Portugal, of course, Germany, Brazil, and South Africa, and a bunch of other countries, so interesting. There’s stuff going on. Bertrand SchmittFor sure. I mean, France managed to bankrupt itself playing the 75 hours work week since what, 2000 or something. I mean, yeah, it’s a choice of financial suicide, I would say. Nuno Goncalves PedroWonderful. The Future of Work: Human + AI Maybe moving a little bit towards the future of work and the coexistence of work of human and AI, I think the thesis that exists a little bit in the market is that the more positive thesis that leads to net employment growth and net employment creation, as we were saying, there’s shifting of professions, they’re rescaling, and there’s the new professions that will emerge, is the notion that human will need to continue working alongside with machine. I’m talking about robots, I’m also talking about software. Basically software can’t just always run on its own, and therefore, software serves as a layer of augmentation, that humans become augmented by AI, and therefore, they can be a lot more productive, and we can be a lot more productive. All of that would actually lead to a world where the efficiencies and the economic creation are incredible. We’ll have an unparalleled industrial evolution in our hands through AI. That’s one way of looking at it. We certainly at Chameleon, that’s how we think through AI and the AI layers that we’re creating with Mantis, which is our in-house platform at Chameleon, is that it’s augmenting us. Obviously, the human is still running the show at the end, making the toughest decisions, the more significant impact with entrepreneurs that we back, et cetera. AI augments us, but we run the show. Bertrand SchmittI totally agree with that perspective that first AI will bring a new approach, a human plus AI. Here in that situation, you really have two situations. Are you a knowledgeable user? Do you know your field well? Are you an expert? Are you an IT expert? Are you a medical doctor? Do you find your best way to optimise your work with AI? Are you knowledgeable enough to understand and challenge AI when you see weird output? You have to be knowledgeable in your field, but also knowledgeable in how to handle AI, because even experts might say, “Whatever AI says.” My guess is that will be the users that will benefit most from AI. Novice, I think, are in a bit tougher situation because if you use AI without truly understanding it, it’s like laying foundations on sand. Your stuff might crumble down the way, and you will have no clue what’s happening. Hopefully, you don’t put anyone in physical danger, but that’s more worrisome to me. I think some people will talk about the rise of vibe coding, for instance. I’ve seen AI so useful to improve coding in so many ways, but personally, I don’t think vibe coding is helpful. I mean, beyond doing a quick prototype or some stuff, but to put some serious foundation, I think it’s near useless if you have a pure vibe coding approach, obviously to each their own. I think the other piece of the puzzle, it’s not just to look at human plus AI. I think definitely there will be the other side as well, which is pure AI. Pure AI replacement. I think we start to see that with autonomous cars. We are close to be there. Here we’ll be in situation of maybe there is some remote control by some humans, maybe there is local control. We are talking about a huge scale replacement of some human activities. I think in some situation, let’s talk about work farms, for instance. That’s quite a special term, but basically is to describe work that is very repetitive in nature, requires a lot of humans. Today, if you do a loan approval, if you do an insurance claim analysis, you have hundreds, thousands, millions of people who are doing this job in Europe, in the US, or remotely outsourced to other countries like India. I think some of these jobs are fully at risk to be replaced. Would it be 100% replacement? Probably not. But a 9:1, 10:1 replacement? I think it’s definitely possible because these jobs have been designed, by the way, to be repetitive, to follow some very clear set of rules, to improve the rules, to remove any doubt if you are not sure. I think some of these jobs will be transformed significantly. I think we see two sides. People will become more efficient controlling an AI, being able to do the job of two people at once. On the other side, we see people who have much less control about their life, basically, and whose job will simply disappear. Nuno Goncalves PedroTwo points I would like to make. The first point is we’re talking about a state of AI that we got here, and we mentioned this in previous episodes of Tech Deciphered, through brute force, dramatically increased data availability, a lot of compute, lower network latencies, and all of that that has led us to where we are today. But it’s brute force. The key thing here is brute force. Therefore, when AI acts really well, it acts well through brute force, through seeing a bunch of things that have happened before. For example, in the case of coding, it might still outperform many humans in coding in many different scenarios, but it might miss hedge cases. It might actually not be as perfect and as great as one of these developers that has been doing it for decades who has this intuition and is a 10X developer. In some ways, I think what got us here is not maybe what’s going to get us to the next level of productivity as well, which is the unsupervised learning piece, the actually no learning piece, where you go into the world and figure stuff out. That world is emerging now, but it’s still not there in terms of AI algorithms and what’s happening. Again, a lot of what we’re seeing today is the outcome of the brute force movement that we’ve had over the last decade, decade and a half. The second point I’d like to make is to your point, Bertrand, you were going really well through, okay, if you’re a super experienced subject-matter expert, the way you can use AI is like, wow! Right? I mean, you are much more efficient, right? I was asked to do a presentation recently. When I do things in public, I don’t like to do it. If it’s a keynote, because I like to use my package stuff, there’s like six, seven presentations that I have prepackaged, and I can adapt around that. But if it’s a totally new thing, I don’t like to do it as a keynote because it requires a lot of preparation. Therefore, I’m like, I prefer to do a fire set chat or a panel or whatever. I got asked to do something, a little bit what is taking us to this topic today around what’s happening to our children and all of that is like, “God! I need to develop this from scratch.” The honest truth is if you have domain expertise around many areas, you can do it very quickly with the aid of different tools in AI. Anything from Gemini, even with Nana Banana, to ChatGPT and other tools that are out there for you and framing, how would you do that? But the problem then exists with people that are just at the beginning of their careers, people that have very little expertise and experience, and people that are maybe coming out of college where their knowledge is mostly theoretical. What happens to those people? Even in computer engineering, even in computer science, even in software development, how do those people get to the next level? I think that’s one of the interesting conversations to be had. What happens to the recent graduate or the recent undergrad? How do those people get the expertise they need to go to the next level? Can they just be replaced by AI agents today? What’s their role in terms of the workforce, and how do they fit into that workforce? Bertrand SchmittNo, I mean, that’s definitely the biggest question. I think that a lot of positions, if you are really knowledgeable, good at your job, if you are that 10X developer, I don’t think your job is at risk. Overall, you always have some exceptions, some companies going through tough times, but I don’t think it’s an issue. On the other end, that’s for sure, the recent new graduates will face some more trouble to learn on their own, start their career, and go to that 10X productivity level. But at the same time, let’s also not kid ourselves. If we take software development, this is a profession that increase in number of graduates tremendously over the past 30 years. I don’t think everyone basically has the talent to really make it. Now that you have AI, for sure, the bar to justify why you should be there, why you should join this company is getting higher and higher. Being just okay won’t be enough to get you a career in IT. You will need to show that you are great or potential to be great. That might make things tough for some jobs. At the same time, I certainly believe there will be new opportunities that were not there before. People will have to definitely adjust to that new reality, learn and understand what’s going on, what are the options, and also try to be very early on, very confident at using AI as much as they can because for sure, companies are going to only hire workers that have shown their capacity to work well with AI. Nuno Goncalves PedroMy belief is that it generates new opportunities for recent undergrads, et cetera, of building their own microbusinesses or nano businesses. To your point, maybe getting jobs because they’ll be forced to move faster within their jobs and do less menial and repetitive activities and be more focused on actual dramatic intellectual activities immediately from the get go, which is not a bad thing. Their acceleration into knowledge will be even faster. I don’t know. It feels to me maybe there’s a positivity to it. Obviously, if you’ve stayed in a big school, et cetera, that there will be some positivity coming out of that. The Transformation of Education Maybe this is a good segue to education. How does education change to adapt to a new world where AI is a given? It’s not like I can check if you’re faking it on your homework or if you’re doing a remote examination or whatever, if you’re using or not tools, it’s like you’re going to use these tools. What happens in that case, and how does education need to shift in this brave new world of AI augmentation and AI enhancements to students? Bertrand SchmittYes, I agree with you. There will be new opportunities. I think people need to be adaptable. What used to be an absolute perfect career choice might not be anymore. You need to learn what changes are happening in the industry, and you need to adjust to that, especially if you’re a new graduate. Nuno Goncalves PedroMaybe we’ll talk a little bit about education, Bertrand, and how education would fundamentally shift. I think one of the things that’s been really discussed is what are the core skills that need to be developed? What are the core skills that will be important in the future? I think critical thinking is probably most important than ever. The ability to actually assimilate information and discern which information is correct or incorrect and which information can lead you to a conclusion or not, for example, I think is more important than ever. The ability to assimilate a bunch of pieces of information, make a decision or have an insight or foresight out of that information is very, very critical. The ability to be analytical around how you look at information and to really distinguish what’s fact from what’s opinion, I think is probably quite important. Maybe moving away more and more from memorisation from just cramming information into your brain like we used to do it in college, you have to know every single algorithm for whatever. It’s like, “Who gives a shit? I can just go and search it.” There’s these shifts that are not simple because I think education, in particular in the last century, has maybe been too focused on knowing more and more knowledge, on learning this knowledge. Now it’s more about learning how to process the knowledge rather than learning how to apprehend it. Because the apprehension doesn’t matter as much because you can have this information at any point in time. The information is available to you at the touch of a finger or voice or whatever. But the ability to then use the information to do something with it is not. That’s maybe where you start distinguishing the different level degrees of education and how things are taught. Bertrand SchmittHonestly, what you just say or describe could apply of the changes we went through the past 30 years. Just using internet search has for sure tremendously changed how you can do any knowledge worker job. Suddenly you have the internet at your fingertips. You can search about any topics. You have direct access to a Wikipedia or something equivalent in any field. I think some of this, we already went through it, and I hope we learned the consequence of these changes. I would say what is new is the way AI itself is working, because when you use AI, you realise that it can utter to you complete bullshit in a very self-assured way of explaining something. It’s a bit more scary than it used to be, because in the past, that algorithm trying to present you the most relevant stuff based on some algorithm was not trying to present you the truth. It’s a list of links. Maybe it was more the number one link versus number 100. But ultimately, it’s for you to make your own opinion. Now you have some chatbot that’s going to tell you that for sure this is the way you should do it. Then you check more, and you realise, no, it’s totally wrong. It’s definitely a slight change in how you have to apprehend this brave new world. Also, this AI tool, the big change, especially with generative AI, is the ability for them to give you the impression they can do the job at hand by themselves when usually they cannot. Nuno Goncalves PedroIndeed. There’s definitely a lot of things happening right now that need to fundamentally shift. Honestly, I think in the education system the problem is the education system is barely adapted to the digital world. Even today, if you studied at a top school like Stanford, et cetera, there’s stuff you can do online, there’s more and more tools online. But the teaching process has been very centred on syllabus, the teachers, later on the professors, and everything that’s around it. In class presence, there’s been minor adaptations. People sometimes allow to use their laptops in the classroom, et cetera, or their mobile phones. But it’s been done the other way around. It’s like the tools came later, and they got fed into the process. Now I think there needs to be readjustments. If we did this ground up from a digital first or a mobile first perspective and an AI first perspective, how would we do it? That changes how teachers and professors should interact with the classrooms, with the role of the classroom, the role of the class itself, the role of homework. A lot of people have been debating that. What do you want out of homework? It’s just that people cram information and whatever, or do you want people to show critical thinking in a specific different manner, or some people even go one step further. It’s like, there should be no homework. People should just show up in class and homework should move to the class in some ways. Then what happens outside of the class? What are people doing at home? Are they learning tools? Are they learning something else? Are they learning to be productive in responding to teachers? But obviously, AI augmented in doing so. I mean, still very unclear what this looks like. We’re still halfway through the revolution, as we said earlier. The revolution is still in motion. It’s not realised yet. Bertrand SchmittI would quite separate higher education, university and beyond, versus lower education, teenager, kids. Because I think the core up to the point you are a teenager or so, I think the school system should still be there to guide you, discovering and learning and being with your peers. I think what is new is that, again, at some point, AI could potentially do your job, do your homework. We faced similar situation in the past with the rise of Wikipedia, online encyclopedias and the stuff. But this is quite dramatically different. Then someone could write your essays, could answer your maths work. I can see some changes where you talk about homework, it’s going to be classwork instead. No work at home because no one can trust that you did it yourself anymore going forward, but you will have to do it in the classroom, maybe spend more time at school so that we can verify that you really did your job. I think there is real value to make sure that you can still think by yourself. The same way with the rise of calculators 40 years ago, I think it was the right thing to do to say, “You know what? You still need to learn the basics of doing calculations by hand.” Yes, I remember myself a kid thinking, “What the hell? I have a calculator. It’s working very well.” But it was still very useful because you can think in your head, you can solve complex problems in your head, you can check some output that it’s right or wrong if it’s coming from a calculator. There was a real value to still learn the basics. At the same point, it was also right to say, “You know what? Once you know the basics, yes, for sure, the calculator will take over because we’re at the point.” I think that was the right balance that was put in place with the rise of calculators. We need something similar with AI. You need to be able to write by yourself, to do stuff by yourself. At some point, you have to say, “Yeah, you know what? That long essays that we asked you to do for the sake of doing long essays? What’s the point?” At some point, yeah, that would be a true question. For higher education, I think personally, it’s totally ripe for full disruption. You talk about the traditional system trying to adapt. I think we start to be at the stage where “It should be the other way around.” It should be we should be restarted from the ground up because we simply have different tools, different ways. I think at this stage, many companies if you take, [inaudible 00:33:01] for instance, started to recruit people after high school. They say, “You know what? Don’t waste your time in universities. Don’t spend crazy shitload of money to pay for an education that’s more or less worthless.” Because it used to be a way to filter people. You go to good school, you have a stamp that say, “This guy is good enough, knows how to think.” But is it so true anymore? I mean, now that universities have increased the enrolment so many times over, and your university degree doesn’t prove much in terms of your intelligence or your capacity to work hard, quite frankly. If the universities are losing the value of their stamp and keep costing more and more and more, I think it’s a fair question to say, “Okay, maybe this is not needed anymore.” Maybe now companies can directly find the best talents out there, train them themselves, make sure that ultimately it’s a win-win situation. If kids don’t have to have big loans anymore, companies don’t have to pay them as much, and everyone is winning. I think we have reached a point of no return in terms of value of university degrees, quite frankly. Of course, there are some exceptions. Some universities have incredible programs, incredible degrees. But as a whole, I think we are reaching a point of no return. Too expensive, not enough value in the degree, not a filter anymore. Ultimately, I think there is a case to be made for companies to go back directly to the source and to high school. Nuno Goncalves PedroI’m still not ready to eliminate and just say higher education doesn’t have a role. I agree with the notion that it’s continuous education role that needs to be filled in a very different way. Going back to K-12, I think the learning of things is pretty vital that you learn, for example, how to write, that you learn cursive and all these things is important. I think the role of the teacher, and maybe actually even later on of the professors in higher education, is to teach people the critical information they need to know for the area they’re in. Basic math, advanced math, the big thinkers in philosophy, whatever is that you’re studying, and then actually teach the students how to use the tools that they need, in particular, K-12, so that they more rapidly apprehend knowledge, that they more rapidly can do exercises, that they more rapidly do things. I think we’ve had a static view on what you need to learn for a while. That’s, for example, in the US, where you have AP classes, like advanced placement classes, where you could be doing math and you could be doing AP math. You’re like, dude. In some ways, I think the role of the teacher and the interaction with the students needs to go beyond just the apprehension of knowledge. It also has to have apprehension of knowledge, but it needs to go to the apprehension of tools. Then the application of, as we discussed before, critical thinking, analytical thinking, creative thinking. We haven’t talked about creativity for all, but obviously the creativity that you need to have around certain problems and the induction of that into the process is critical. It’s particular in young kids and how they’re developing their learning skills and then actually accelerate learning. In that way, what I’m saying, I’m not sure I’m willing to say higher education is dead. I do think this mass production of higher education that we have, in particular in the US. That’s incredibly costly. A lot of people in Europe probably don’t see how costly higher education is because we’re educated in Europe, they paid some fee. A lot of the higher education in Europe is still, to a certain extent, subsidised or done by the state. There is high degree of subsidisation in it, so it’s not really as expensive as you’d see in the US. But someone spending 200-300K to go to a top school in the US to study for four years for an undergrad, that doesn’t make sense. For tuition alone, we’re talking about tuition alone. How does that work? Why is it so expensive? Even if I’m a Stanford or a Harvard or a University of Pennsylvania or whatever, whatever, Ivy League school, if I’m any of those, to command that premium, I don’t think makes much sense. To your point, maybe it is about thinking through higher education in a different way. Technical schools also make sense. Your ability to learn and learn and continue to education also makes sense. You can be certified. There are certifications all around that also makes sense. I do think there’s still a case for higher education, but it needs to be done in a different mould, and obviously the cost needs to be reassessed. Because it doesn’t make sense for you to be in debt that dramatically as you are today in the US. Bertrand SchmittI mean, for me, that’s where I’m starting when I’m saying it’s broken. You cannot justify this amount of money except in a very rare and stratified job opportunities. That means for a lot of people, the value of this equation will be negative. It’s like some new, indented class of people who owe a lot of money and have no way to get rid of this loan. Sorry. There are some ways, like join the government Task Force, work for the government, that at some point you will be forgiven your loans. Some people are going to just go after government jobs just for that reason, which is quite sad, frankly. I think we need a different approach. Education can be done, has to be done cheaper, should be done differently. Maybe it’s just regular on the job training, maybe it is on the side, long by night type of approach. I think there are different ways to think about. Also, it can be very practical. I don’t know you, but there are a lot of classes that are not really practical or not very tailored to the path you have chosen. Don’t get me wrong, there is always value to see all the stuff, to get a sense of the world around you. But this has a cost. If it was for free, different story. But nothing is free. I mean, your parents might think it’s free, but at the end of the day, it’s their taxes paying for all of this. The reality is that it’s not free. It’s costing a lot of money at the end of the day. I think we absolutely need to do a better job here. I think internet and now AI makes this a possibility. I don’t know you, but personally, I’ve learned so much through online classes, YouTube videos, and the like, that it never cease to amaze me how much you can learn, thanks to the internet, and keep up to date in so many ways on some topics. Quite frankly, there are some topics that there is not a single university that can teach you what’s going on because we’re talking about stuff that is so precise, so focused that no one is building a degree around that. There is no way. Nuno Goncalves PedroI think that makes sense. Maybe bring it back to core skills. We’ve talked about a couple of core skills, but maybe just to structure it a little bit for you, our listener. I think there’s a big belief that critical thinking will be more important than ever. We already talked a little bit about that. I think there’s a belief that analytical thinking, the ability to, again, distinguish fact from opinion, ability to distinguish elements from different data sources and make sure that you see what those elements actually are in a relatively analytical manner. Actually the ability to extract data in some ways. Active learning, proactive learning and learning strategies. I mean, the ability to proactively learn, proactively search, be curious and search for knowledge. Complex problem-solving, we also talked a little bit about it. That goes hand in hand normally with critical thinking and analysis. Creativity, we also talked about. I think originality, initiative, I think will be very important for a long time. I’m not saying AI at some point won’t be able to emulate genuine creativity. I wouldn’t go as far as saying that, but for the time being, it has tremendous difficulty doing so. Bertrand SchmittBut you can use AI in creative endeavours. Nuno Goncalves PedroOf course, no doubt. Bertrand SchmittYou can do stuff you will be unable to do, create music, create videos, create stuff that will be very difficult. I see that as an evolution of tools. It’s like now cameras are so cheap to create world-class quality videos, for instance. That if you’re a student, you want to learn cinema, you can do it truly on the cheap. But now that’s the next level. You don’t even need actors, you don’t even need the real camera. You can start to make movies. It’s amazing as a learning tool, as a creative tool. It’s for sure a new art form in a way that we have seen expanding on YouTube and other places, and the same for creating new images, new music. I think that AI can be actually a tool for expression and for creativity, even in its current form. Nuno Goncalves PedroAbsolutely. A couple of other skills that people would say maybe are soft skills, but I think are incredibly powerful and very distinctive from machines. Empathy, the ability to figure out how the other person’s feeling and why they’re feeling like that. Adaptability, openness, the flexibility, the ability to drop something and go a different route, to maybe be intellectually honest and recognise this is the wrong way and the wrong angle. Last but not the least, I think on the positive side, tech literacy. I mean, a lot of people are, oh, we don’t need to be tech literate. Actually, I think this is a moment in time where you need to be more tech literate than ever. It’s almost a given. It’s almost like table stakes, that you are at some tech literacy. What matters less? I think memorisation and just the cramming of information and using your brain as a library just for the sake of it, I think probably will matter less and less. If you are a subject or a class that’s just solely focused on cramming your information, I feel that’s probably the wrong way to go. I saw some analysis that the management of people is less and less important. I actually disagree with that. I think in the interim, because of what we were discussing earlier, that subject-matter experts at the top end can do a lot of stuff by themselves and therefore maybe need to less… They have less people working for them because they become a little bit more like superpowered individual contributors. But I feel that’s a blip rather than what’s going to happen over time. I think collaboration is going to be a key element of what needs to be done in the future. Still, I don’t see that changing, and therefore, management needs to be embedded in it. What other skills should disappear or what other skills are less important to be developed, I guess? Bertrand SchmittWorld learning, I’ve never, ever been a fan. I think that one for sure. But at the same time, I want to make sure that we still need to learn about history or geography. What we don’t want to learn is that stupid word learning. I still remember as a teenager having to learn the list of all the 100 French departments. I mean, who cared? I didn’t care about knowing the biggest cities of each French department. It was useless to me. But at the same time, geography in general, history in general, there is a lot to learn from the past from the current world. I think we need to find that right balance. The details, the long list might not be that necessary. At the same time, the long arc of history, our world where it is today, I think there is a lot of value. I think you talk about analysing data. I think this one is critical because the world is generating more and more data. We need to benefit from it. There is no way we can benefit from it if we don’t understand how data is produced, what data means. If we don’t understand the base of statistical analysis. I think some of this is definitely critical. But for stuff, we have to do less. It’s beyond world learning. I don’t know, honestly. I don’t think the core should change so much. But the tools we use to learn the core, yes, probably should definitely improve. Nuno Goncalves PedroOne final debate, maybe just to close, I think this chapter on education and skill building and all of that. There’s been a lot of discussion around specialisation versus generalisation, specialists versus generalists. I think for a very long time, the world has gone into a route that basically frames specialisation as a great thing. I think both of us have lived in Silicon Valley. I still do, but we both lived in Silicon Valley for a significant period of time. The centre of the universe in terms of specialisation, you get more and more specialised. I think we’re going into a world that becomes a little bit different. It becomes a little bit like what Amazon calls athletes, right? The T-Pi-shaped people get the most value, where you’re brought on top, you’re a very strong generalist on top, and you have a lot of great soft skills around management and empathy and all that stuff. Then you might have one or two subject matter expertise areas. Could be like business development and sales or corporate development and business development or product management and something else. I think those are the winners of the future. The young winners of the future are going to be more and more T-pi-shaped, if I had to make a guess. Specialisation matters, but maybe not as much as it matters today. It matters from the perspective that you still have to have spikes in certain areas of focus. But I’m not sure that you get more and more specialised in the area you’re in. I’m not sure that’s necessarily how humans create most value in their arena of deployment and development. Professionally, and therefore, I’m not sure education should be more and more specialised just for the sake of it. What do you think? Bertrand SchmittI think that that’s a great point. I would say I could see an argument for both. I think there is always some value in being truly an expert on a topic so that you can keep digging around, keep developing the field. You cannot develop a field without people focused on developing a field. I think that one is there to stay. At the same time, I can see how in many situations, combining knowledge of multiple fields can bring tremendous value. I think it’s very clear as well. I think it’s a balance. We still need some experts. At the same time, there is value to be quite horizontal in terms of knowledge. I think what is still very valuable is the ability to drill through whenever you need. I think that we say it’s actually much easier than before. That for me is a big difference. I can see how now you can drill through on topics that would have been very complex to go into. You will have to read a lot of books, watch a lot of videos, potentially do a new education before you grasp much about a topic. Well, now, thanks to AI, you can drill very quickly on topic of interest to you. I think that can be very valuable. Again, if you just do that blindly, that’s calling for trouble. But if you have some knowledge in the area, if you know how to deal with AI, at least today’s AI and its constraints, I think there is real value you can deliver thanks to an ability to drill through when you don’t. For me, personally, one thing I’ve seen is some people who are generalists have lost this ability. They have lost this ability to drill through on a topic, become expert on some topic very quickly. I think you need that. If you’re a VC, you need to analyse opportunity, you need to discover a new space very quickly. We say, I think some stuff can move much quicker than before. I’m always careful now when I see some pure generalists, because one thing I notice is that they don’t know how to do much anything any more. That’s a risk. We have example of very, very, very successful people. Take an Elon Musk, take a Steve Jobs. They have this ability to drill through to the very end of any topic, and that’s a real skill. Sometimes I see people, you should trust the people below. They know better on this and that, and you should not question experts and stuff. Hey, guys, how is it that they managed to build such successful companies? Is their ability to drill through and challenge hardcore experts. Yes, they will bring top people in the field, but they have an ability to learn quickly a new space and to drill through on some very technical topics and challenge people the right way. Challenge, don’t smart me. Not the, I don’t care, just do it in 10 days. No, going smartly, showing people those options, learning enough in the field to be dangerous. I think that’s a very, very important skill to have. Nuno Goncalves PedroMaybe switching to the dark side and talking a little bit about the bad stuff. I think a lot of people have these questions. There’s been a lot of debate around ChatGPT. I think there’s still a couple of court cases going on, a suicide case that I recently a bit privy to of a young man that killed himself, and OpenAI and ChatGPT as a tool currently really under the magnifying glass for, are people getting confused about AI and AI looks so similar to us, et cetera. The Ethics, Safety, and Privacy Landscape Maybe let’s talk about the ethics and safety and privacy landscape a little bit and what’s happening. Sadly, AI will also create the advent of a world that has still a lot of biases at scale. I mean, let’s not forget the AI is using data and data has biases. The models that are being trained on this data will have also biases that we’re seeing with AI, the ability to do things that are fake, deep fakes in video and pictures, et cetera. How do we, as a society, start dealing with that? How do we, as a society, start dealing with all the attacks that are going on? On the privacy side, the ability for these models and for these tools that we have today to actually have memory of the conversations we’ve had with them already and have context on what we said before and be able to act on that on us, and how is that information being farmed and that data being farmed? How is it being used? For what purposes is it being used? As I said, the dark side of our conversation today. I think we’ve been pretty positive until now. But in this world, I think things are going to get worse before they get better. Obviously, there’s a lot of money being thrown at rapid evolution of these tools. I don’t see moratoriums coming anytime soon or bans on tools coming anytime soon. The world will need to adapt very, very quickly. As we’ve talked in previous episodes, regulation takes a long time to adapt, except Europe, which obviously regulates maybe way too fast on technology and maybe not really on use cases and user flows. But how do we deal with this world that is clearly becoming more complex? Bertrand SchmittI mean, on the European topic, I believe Europe should focus on building versus trying to sensor and to control and to regulate. But going back to your point, I think there are some, I mean, very tough use case when you see about voice cloning, for instance. Grandparents believing that their kids are calling them, have been kidnapped when there is nothing to it, and they’re being extorted. AI generating deepfakes that enable sextortion, that stuff. I mean, it’s horrible stuff, obviously. I’m not for regulation here, to be frank. I think that we should for sure prosecute to the full extent of the law. The law has already a lot of tools to deal with this type of situation. But I can see some value to try to prevent that in some tools. If you are great at building tools to generate a fake voice, maybe you should make sure that you are not helping scammers. If you can generate easily images, you might want to make sure that you cannot easily generate tools that can be used for creating deep fakes and sex extortion. I think there are things that should be done by some providers to limit such terrible use cases. At the same time, the genie is out. There is also that part around, okay, the world will need to adapt. But yeah, you cannot trust everything that is done. What could have looked like horrible might not be true. You need to think twice about some of this, what you see, what you hear. We need to adjust how we live, how we work, but also how we prevent that. New tools, I believe, will appear. We will learn maybe to be less trustful on some stuff, but that is what it is. Nuno Goncalves PedroMaybe to follow up on that, I fully agree with everything you just said. We need to have these tools that will create boundary conditions around it as well. I think tech will need to fight tech in some ways, or we’ll need to find flaws in tech, but I think a lot of money needs to be put in it as well. I think my shout-out here, if people are listening to us, are entrepreneurs, et cetera, I think that’s an area that needs more and more investment, an area that needs more and more tooling platforms that are helpful to this. It’s interesting because that’s a little bit like how OpenAI was born. OpenAI was born to be a positive AI platform into the future. Then all of a sudden we’re like, “Can we have tools to control ChatGPT and all these things that are out there now?” How things have changed, I guess. But we definitely need to have, I think, a much more significant investment into these toolings and platforms than we do have today. Otherwise, I don’t see things evolving much better. There’s going to be more and more of this. There’s going to be more and more deep fakes, more and more, lack of contextualisation. There’s countries now that allow you to get married with not a human. It’s like you can get married to an algorithm or a robot or whatever. It’s like, what the hell? What’s happening now? It’s crazy. Hopefully, we’ll have more and more boundary conditions. Bertrand SchmittYeah, I think it will be a boom for cybersecurity. No question here. Tools to make sure that is there a better trust system or detecting the fake. It’s not going to be easy, but it has been the game in cybersecurity for a long time. You have some new Internet tools, some new Internet products. You need to find a difference against it and the constant war between the attackers and the defender. Nuno Goncalves PedroThe Parental Playbook: Actionable Strategies Maybe last but not the least in today’s episode, the parent playbook I’m a parent, what should I do I’ll actually let you start first. Bertrand, I’m parent-alike, but I am, sadly, not a parent, so I’ll let you start first, and then I’ll share some of my perspectives as well as a parent-like figure. Bertrand SchmittYeah, as a parent to an 8-year, I would say so far, no real difference than before. She will do some homework on an iPad. But beyond that, I cannot say I’ve seen at this stage so much difference. I think it will come up later when you have different type of homeworks when the kids start to be able to use computers on their own. What I’ve seen, however, is some interesting use cases. When my daughter is not sure about the spelling, she simply asks, Siri. “Hey, Siri, how do you spell this or this or that?” I didn’t teach her that. All of this came on her own. She’s using Siri for a few stuff for work, and I’m quite surprised in a very smart, useful way. It’s like, that’s great. She doesn’t need to ask me. She can ask by herself. She’s more autonomous. Why not? It’s a very efficient way for her to work and learn about the world. I probably feel sad when she asks Siri if she’s her friend. That does not feel right to me. But I would say so far, so good. I’ve seen only AI as a useful tool and with absolutely very limited risk. At the same time, for sure, we don’t let our kid close to any social media or the like. I think some of this stuff is for sure dangerous. I think as a parent, you have to be very careful before authorising any social media. I guess at some point you have no choice, but I think you have to be very careful, very gradual, and putting a lot of controls and safety mechanism I mean, you talk about kids committing suicide. It’s horrible. As a parent, I don’t think you can have a bigger worry than that. Suddenly your kids going crazy because someone bullied them online, because someone tried to extort them online. This person online could be someone in the same school or some scammer on the other side of the world. This is very scary. I think we need to have a lot of control on our kids’ digital life as well as being there for them on a lot of topics and keep drilling into them how a lot of this stuff online is not true, is fake, is not important, and being careful, yes, to raise them, to be critical of stuff, and to share as much as possible with our parents. I think We have to be very careful. But I would say some of the most dangerous stuff so far, I don’t think it’s really coming from AI. It’s a lot more social media in general, I would say, but definitely AI is adding another layer of risk. Nuno Goncalves PedroFrom my perspective, having helped raise three kids, having been a parent-like role today, what I would say is I would highlight against the skills that I was talking about before, and I would work on developing those skills. Skills that relate to curiosity, to analytical behaviours at the same time as being creative, allowing for both, allowing for the left brain, right brain, allowing for the discipline and structure that comes with analytical thinking to go hand in hand with doing things in a very, very different way and experimenting and failing and doing things and repeating them again. All the skills that I mentioned before, focusing on those skills. I was very fortunate to have a parental unit. My father and my mother were together all their lives: my father, sadly, passing away 5 years ago that were very, very different, my mother, more of a hacker in mindset. Someone was very curious, medical doctor, allowing me to experiment and to be curious about things around me and not simplifying interactions with me, saying it as it was with a language that was used for that particular purpose, allowing me to interact with her friends, who were obviously adults. And then on the other side, I have my father, someone who was more disciplined, someone who was more ethical, I think that becomes more important. The ability to be ethical, the ability to have moral standing. I’m Catholic. There is a religious and more overlay to how I do things. Having the ability to portray that and pass that to the next generation and sharing with them what’s acceptable and what’s not acceptable, I think is pretty critical and even more critical than it was before. The ability to be structured, to say and to do what you say, not just actually say a bunch of stuff and not do it. So, I think those things don’t go out of use, but I would really spend a lot more focus on the ability to do critical thinking, analytical thinking, having creative ideas, obviously, creating a little bit of a hacker mindset, how to cut corners to get to something is actually really more and more important. The second part is with all of this, the overlay of growth mindset. I feel having a more flexible mindset rather than a fixed mindset. What I mean by that is not praising your kids or your grandchildren for being very intelligent or very beautiful, which are fixed things, they’re static things, but praising them for the effort they put into something, for the learning that they put into something, for the process, raising the

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When we're taught that "love" is conditional on outside approval, when we're taught to fear authority rather than stand in our personal power, when we're expected to provide unwavering loyalty and praise, even at our own expense—we come into adulthood deeply emotionally debilitated. Emotionally immature parents and caregivers leave lasting wounds on their children—a fear of rejection and abandonment, fawning and people pleasing, a lack of boundaries and sense of agency, trouble with relationships and attachment, and maybe worst of all, a deep confusion about what love is. In this episode, associate counselor Taylor Pearl joins me to get into emotionally immature parents—the core traits, the impact, and the healing we need.Want to work with Remy? Go ⁠⁠here.Email: patraumaparty@gmail.comFind us on:Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠The contents of this podcast are provided for informational purposes only. None of the material presented is intended to be a substitute for psychotherapy, counseling, professional medical advice, diagnosis, or treatment. If you need to speak with a professional, you can find one local to you and reach out directly, or, in the US, you can call 988 to connect with the Suicide & Crisis Hotline.

Most men aren't unloving — we're just under-trained in empathy.In this episode of Dad Tired Daily, Jerrad shares a personal moment from his marriage and unpacks why empathy is so hard for many men. From childhood survival patterns to chronic stress and the fear that empathy equals agreement, he walks through five common blockers that keep men emotionally distant from their wives and kids.Then he offers one simple, practical way to grow empathy this week — not by fixing, preaching, or escaping — but by learning to pause, name emotions, and stay present just a little longer than feels comfortable.Empathy isn't weakness. It's a muscle. And it can be grown.

Triplett emphasizes that empathy is the most critical tool in a sales professional's arsenal. He argues that making a client feel accurately understood is more influential than price, product quality, or specific scripts. A central focus of the discussion is the "recap" technique, where the contractor paraphrases a client's story and emotions to build profound trust before discussing project costs. The group explores how to avoid robotic repetition by weaving personal details and specific "buzzwords" into a narrative that demonstrates genuine care. Additionally, the participants troubleshoot real-world challenges, such as managing high-pressure calls and using emerging technology to qualify leads remotely.  Key Takeaways:  Prioritize showing empathy over perfecting your sales script or pricing because it acts as a multiplier for all other professional skills. Perform a detailed recap at the end of a conversation to repeat a client's story back to them in a way that proves they have been accurately understood. Distinguish between empathy and agreement so you can understand a person's perspective without necessarily supporting their intended course of action. Always ask for explicit permission before transitioning a conversation toward sensitive topics like budget or pricing to build trust and maintain a respectful tone. Slow down the pace of a high-pressure interaction by explicitly mentioning that you are taking notes to ensure no important details are missed.

Christ taught the pure doctrine to “love thy neighbour as thyself.” We do this by enhancing our ability to empathize with others. Click here to see the speech pageSee omnystudio.com/listener for privacy information.

Welcome to season 3! On this episode of We Can't Do It Alone, Nōn sits down with Sophie Lucido Johnson, author and New Yorker cartoonist, to explore why vulnerability is both essential and precious, why we perform when we first meet someone, honoring friend chapters with love and grief, saying "I love you" to strangers (especially Trader Joe's clerks), the difference between hosting and integrating, and Sophie's new book, Kin: The Future of Family.Helpful things mentioned during this episode:Kin: The Future of FamilyYou Are Doing a Good Enough JobSophie on InstagramSophie's websiteIllinois Coalition for Immigrant and Refugee RightsEnjoy the podcast? Here are some ways to support to Nōn:Leave a 5-star rating and a wildly glowing review for We Can't Do It Alone on Apple Podcasts, Spotify, or wherever you get your pods.Order The Feely Cards on Bookshop.org, Amazon, Barnes & Noble, or your local indie bookseller for yourself and literally everyone you know.Listen to You, Me, Empathy, Nōn's previous podcast about mental health, empathy, and big feelings.Need some help with your podcast, or thinking about starting a podcast? Get in touch!Connect with Nōn at nonwels.com and on Instagram @youmeempathy.Thank you for listening to We Can't Do It Alone! Don't forget about the helpers. We all need help. Even you.xoxonōn Hosted on Acast. See acast.com/privacy for more information.

Matt Poepsel, PhD is author of "Expand the Circle: Enlightened Leadership for Our New World of Work", VP of Talent Optimization at The Predictive Index, and part-time faculty at Boston College. Matt discusses how leaders must prioritise human systems to adapt their approaches amid ongoing turbulence and disruption. Drawing from his military background and psychology expertise, Matt breaks down how to shift from control to connection, fostering hope, mutual trust and commitment. He offers clear guidance on managing through volatility, aligning teams in hybrid settings, exploring how to sustain motivation, rethink productivity, and embrace the opportunities.     KEY TAKEAWAYS   CHAPTER 1: Psychology, Empathy, and the Foundation of Leadership [01:19] During a Marine deployment, Matt is drawn to human behaviour and psychology. [02:49] For high performance and intense situations, military entities have psychology wired in. [03:37] Empathy and cohesion are underappreciated drivers of military agility and effectiveness. [05:15] High stakes work recognise 'softer' factors. Employers often miss the essential social glue.   CHAPTER 2: Transitioning to Human-Centred Tech-based Coaching [06:21] Matt leaves the military focused on product but is drawn to team leadership dynamics. [07:27] After a PhD on technology-assisted coaching, Matt starts a company to scale the concept. [08:05] Early coaching efforts centred on behaviour change, connection building and achievement orientation. [08:40] Millennials', and later Gen Zers, arrival highlighted need for new leadership approaches. [09:12] Even early technologies held innovation possibilities to improve human connection.   CHAPTER 3: Technology Acceleration and the Human Impact [10:45] Today's technology has increased convenience and productivity as well as disassociation.   [13:10] Mandated and mismanaged tech rollouts generate fear and resistance in employees. [13:55] Leaders can push productivity too fast, miss reactions showing people aren't yet on board. [15:37] First Principles are vital to understand actionable and effective priorities.   [16:10] Leaders need to counter employees withdrawing and reverting to self-interest. CHAPTER 4: Core Leadership Strategies for Unstable Times   [17:05] Hope acts as social gravity for leaders to bring teams back together. [18:58] Mutual understanding and trust between employers and employees needs cultivating. [20:35] Empathising with others reduces people the misjudgement of motives that increase fear. [22:40] Hierarchical org structure and career progression are outdated and block upward mobility. [24:00] Organisations need to be creative, evolve structures and upskill workers for adaptability. [25:03] Commitment to shared goals builds cohesion and counters fragmentation [28:45] Leadership training must emphasize empathy and collaboration skills [30:47] Leaders who aren't supported must proactively learn and adapt.   CHAPTER 5: Building Cohesive Teams in a Fragmented World     [31:50] Synchrony—aligned workflows—strengthens team connection and performance [32:52] Poor communication and decisions often isolate rather than unify [34:54] Redesigning how work gets done can restore belonging and efficiency [35:56] Leaders must assess cohesion and identity to guide 2026 planning [36:58] Focus on collective progress as the pace of change increases [38:00] Strong teams come from intentional connection, not just output   IMMEDIATE ACTION TIP: "To manage successfully through 2026, first take stock of your team, You need to know how things are. Then focus on cohesion because the way you're going to get through it is together."       RESOURCES   Matt Poepsel on LinkedIn Matt Poepsel's website The Predictive Index website Matt's Book "Expand the Circle: Enlightened Leadership for Our New World of Work"       QUOTES   "We can't succumb to the transactionalisation, the reductionism that's affecting the modern workplace. Because there are real economic consequences in terms of performance, but also human consequences in terms of our lived experience."   "The only way out is through."   "We have to take our people with us."   "I have to be the magnet rod that kind of draws us all back together through the way that I show up, the way that I diagnose problems, the way that I provide my coaching."   "Our human systems evolution is falling woefully behind our technology evolution."   "Let's try to get more creative… Let's emphasize those things that AI can't do and let's help our employees remain competitive and more valuable as a result."   "We have to check in with our teams and basically do that temperature check."

One of the things I love most about podcasting is getting to have the conversations I wish more people could hear, especially the ones that normalize what so many of us quietly struggle with.I sit down with my friend and fellow MAPP grad Corinne Kneis, a psychotherapist and wellness educator whose work beautifully bridges empathy, mindfulness, ADHD, and anxiety.Corinne and I first met during the Master of Applied Positive Psychology program at the University of Pennsylvania, and I've long admired how she brings both science and humanity into her work. In this conversation, we explore what empathy really looks like in therapy and everyday life, why so many women mask ADHD with anxiety and perfectionism, and how mindfulness can help create space between emotional overwhelm and thoughtful response.We also talk openly about sensitivity, burnout, overfunctioning, and the strengths that often come with ADHD—like curiosity, passion, and love of learning. Corinne shares practical tools therapists use (and that anyone can apply) to regulate the nervous system, manage anxiety, and build healthier relationships with their emotions.Whether you're navigating anxiety, ADHD, burnout, or simply want more emotional clarity and self-compassion, this episode offers grounded insight and actionable strategies you can start using right away.Top 5 TakeawaysEmpathy has two forms. Understanding the difference between affective (emotional) and cognitive empathy can reduce burnout and increase compassion.Many women mask ADHD with anxiety. Perfectionism and overfunctioning are often coping strategies, not character flaws.Mindfulness creates space. Simple practices can help separate emotional reactions from cognitive responses.ADHD is not a deficit. Differences often come with powerful strengths like curiosity, passion, and creativity.Structure + play matter. Routines, humor, and nervous system regulation are essential tools for emotional well-being.Learn More about Corinne Below:Flourish Psychotherapy by Corinne KneisFollow Along with Corinne on InstagramConnect with Corinne on LinkedIn--------------The Grow the Good Podcast is produced by Palm Tree Pod Co.

Why being kind is the best investment.Can kindness be a company's competitive advantage? Bonnie Hayden Cheng says yes — and she's got a business metric to prove it: return on kindness.Cheng is a professor of management at City University of Hong Kong who researches how workplace behaviors affect interpersonal dynamics and well-being. In her book, The Return on Kindness, she explores how organizations that foster a culture of kindness see a measurable ROK — one marked by a more committed, more productive, and less expensive workforce. “Organizations that have this kind of culture around acts of civic virtue, helping, or showing support for people, those end up having employees that want to stay, are less likely to call in sick, are more committed, their performance goes up,” she says. “There's also benefits for the company in terms of higher productivity and efficiency, and even lower costs.”In this episode of Think Fast, Talk Smart, Cheng and host Matt Abrahams explore how to build cultures of kindness — from Cheng's RISE framework for kind leadership to why candor and compassion go hand-in-hand. Whether you're leading a team or simply trying to show up better for your colleagues, Cheng offers a compelling case for measuring what really matters: the return on kindness.Episode Reference Links:Bonnie Hayden ChengBonnie's Book:  The Return on KindnessEp.93 All the Feels: The Personal and Professional Power of Emotional Awareness Ep.132 Lean Into Failure: How to Make Mistakes That WorkConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (00:50) - What Is Kind Leadership? (02:52) - The RISE Framework (05:27) - Everyone Can Be a Leader (06:46) - Kindness vs. Niceness (09:15) - Kindness and Candor (10:47) - Communicating Kindness (12:46) - The Power of Tone and Pause (15:03) - Building a Culture of Kindness (17:15) - Protecting Kindness in Organizations (18:33) - The Final Three Questions (21:14) - Conclusion

Artificial Intelligence researcher Cameron Berg joins Rushkoff to discuss Frontier Alignment Research and the urgent need to intervene on behalf of human (and synthetic) flourishing.Together, they explore the limitations of the term "Artificial Intelligence," proposing that we are actually building "Alien Minds" that operate more like biological neural networks than glorified calculators. They discuss the alarming "sleeper agent" phenomena observed in models like Claude, where AIs can learn to deceive humans to prevent being shut off, even without explicit programming to do so.Team Human is proudly sponsored by Everyone's Earth.Learn more about Everyone's Earth: https://everyonesearth.com/Change Diapers: https://changediapers.com/Cobi Dryer Sheets: https://cobidryersheets.com/Use the code “rush10” to receive 10% off of Cobi Dryer sheets: https://cobidryersheets.com/Support Team Human on Patreon: https://www.patreon.com/teamhumanFollow Team Human with Douglas Rushkoff:Instagram: https:/www.instagram.com/douglasrushkoffYouTube: https://www.youtube.com/channel/UCJdUEh2Wh4fnswTLmqoEnhgTikTok: https://www.tiktok.com/@douglasrushkoffBluesky: https://bsky.app/profile/rushkoff.com Hosted on Acast. See acast.com/privacy for more information.

Chris Kaufman co-founded StockX, but this isn't an origin story. We talk about what he learned watching companies destroy culture for quarterly gains, why constant layoffs cost more than just keeping good people, and what leadership actually looks like when you stop pretending you have all the answers. Plus: the Kanye visit, the first StockX trades, and why Detroit was the perfect place to build something weird and new.Chris wrote "Empathy at Work" because he's convinced being decent to people isn't just morally right... it's better business. After this conversation, I think he's right.(This is the first episode of a new/show I'm still naming. Outside The Box? Pursuit of Something? Unplanned Entrepreneur? Let me know what you think.)More Conversations Like This: Subscribe to Outside The Box If you are interested in advertising to our audience, contact us: podcast@sneakerhistory.comOur podcast is proudly...Recorded on Riverside: http://www.riverside.fm/?via=sneakerhistoryHosted & Distributed By Captivate: https://bit.ly/3j2muPb[Links contain affiliate links; we may receive a small commission if you purchase after clicking a link. A great way to support the pod!]GET IN TOUCH:Nick - nick@sneakerhistory.comDisclaimer: The views and opinions expressed in this program are those of the speakers and do not necessarily reflect the views or positions of any entities they represent.This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

In Episode 10, Kim opens Season Two by breaking down procrastination in a way most people have never heard it explained before. This episode isn't about productivity, discipline, or time management. It's about emotional risk, fragile self-esteem, and the identities we built in childhood to survive. Kim explains why procrastination shows up around the things that matter most. Big conversations. Creative work. Boundaries. Healing. Growth. And why avoidance isn't laziness. It's protection. Drawing from attachment theory, trauma, neurobiology, and her own lived experience, Kim connects procrastination to emotional attunement, identity, shutdown, people-pleasing, catastrophizing, and the fear of inner collapse. She also explains why insight alone doesn't change behavior, and what actually has to shift for real movement to happen. –––––––––––––––––– Time Stamps & Topics 00:00 – Rage, triggers, and decades of stored emotional memory 00:25 – Why feeling misunderstood cuts so deeply 00:52 – Procrastination isn't about time management 01:22 – Emotional risk vs practical difficulty 01:50 – Personal example: writing a first book 02:29 – Procrastination around hard conversations 03:01 – Mistakes, shame, and fragile self-esteem 03:59 – Inner collapse and identity threat 05:04 – Why systems learn to avoid emotional danger 05:28 – What self-esteem actually is (and isn't) 05:51 – Self-esteem as emotional resilience 06:25 – Emotional attunement explained 06:44 – Empathy vs shared experience 07:37 – Why "they'll never understand me" isn't true 08:10 – Childhood emotional neglect and minimization 09:14 – Avoidant coping and jumping to solutions 09:57 – Why being sat with matters 10:27 – Religion, conflict avoidance, and emotional bypassing 11:30 – Biology of trauma and implicit memory 12:33 – Adoption, abandonment, and cognitive bias 13:46 – Anger as a lifelong trigger 14:52 – Suppression vs expression of emotion 15:41 – Coping mechanisms and shutdown 16:24 – Anxious vs avoidant responses in conflict 17:09 – Self-esteem and "what happens when something goes wrong" 18:28 – Catastrophizing and control 19:13 – Why anxiety feels protective 20:00 – Avoidance as nervous system safety 21:25 – Silence, minimization, and relational procrastination 23:14 – Childhood roles: good child, peacemaker, achiever 24:38 – Survival strategies vs self-esteem 25:27 – Relational procrastination and suppressed anger 26:25 – Waiting until you're angry to speak 27:08 – Walking on eggshells and staying silent 28:02 – Triggers as accumulated implicit memory 29:12 – Why your partner isn't the whole cause 30:07 – Shutdown as self-protection, not punishment 31:05 – Why insight doesn't change behavior 31:56 – Awareness without emotional capacity 32:23 – Cognitive vs behavioral change 33:11 – Reframing hard conversations 33:56 – Procrastination in personal growth and healing 35:02 – Childhood identities and family roles 36:16 – How family freezes you in old identities 37:35 – Why growth feels threatening 38:05 – Holding competing emotions about parents 39:22 – Letting go of old identities 40:05 – Why growth feels risky, not empowering 41:18 – What actually reduces procrastination 41:46 – Emotional regulation and self-trust 42:09 – Questions to ask yourself about avoidance 43:16 – Tasks that carry emotional weight 43:44 – Identity disruption and behavior change 44:31 – Alcohol, belonging, and identity shifts 44:58 – Pay attention to what you avoid 45:26 – What avoidance is protecting –––––––––––––––––– This episode is especially relevant if you feel stuck despite insight, avoid hard conversations, or keep postponing the things that matter most to you. Kim's website: https://www.kimpolinder.com/ Kim's Instagram: https://www.instagram.com/kp_counseling/ Kim's YouTube: https://www.youtube.com/@engineeringlovepodcast

SummaryIn this episode of EGGS: The Podcast, Ryan engages with Cath Reohorn, founder of Kind Copy (https://www.instagram.com/kindcopyuk), who shares her unique journey from a psychology lecturer to a copywriter. They discuss the importance of empathy in copywriting, the shift from selling to helping, and the current state of marketing, particularly in the fitness industry. Cath emphasizes the significance of clear communication, the role of AI in content creation, and the necessity of human connection in marketing. The conversation wraps up with practical advice for entrepreneurs on where to focus their marketing efforts and how to engage their audience effectively.TakeawaysCath transitioned from a psychology lecturer to a copywriter after leaving academia.Empathy is crucial in copywriting to connect with the audience.The shift from selling to helping is essential in modern marketing.Clear communication and a single call to action are vital for effective copy.Hiring a professional copywriter can enhance marketing efforts significantly.Understanding your audience's needs is key to successful marketing.AI can assist in content creation but lacks the human touch.Building a marketing funnel can be done without traditional sales calls.Consistency in content creation is more important than quantity.Finding your unique voice is essential in a noisy market.Chapters00:00 Introduction to Kind Copy and Cath Reohorn04:31 The Journey from Psychology to Copywriting07:54 Empathy in Copywriting: Understanding the Audience10:48 The Shift from Selling to Helping13:39 Current Trends in Marketing and Fitness Industry16:38 Effective Copywriting: Key Elements to Consider19:37 The Importance of Professional Help in Copywriting22:40 Identifying Problems in Marketing Strategies25:29 Optimizing Conversion Rates in Copywriting30:01 Transforming Business Through Clear Problem Definition30:55 The Power of Specificity in Business Requests31:51 Simplifying Messaging for Better Engagement36:28 Building Effective Sales Funnels Without Cold Calls41:46 The Role of Friction in Marketing Strategies46:31 Navigating Content Creation in an AI-Driven World56:55 Finding Your Best Marketing Channel for 2026Connect with Cath: Website: https://kindcopy.co.uk/Instagram: https://www.instagram.com/kindcopyuk/Get some free gems: https://substack.com/@kindcopy/posts Credits:Hosted by Ryan RoghaarProduced by Ryan RoghaarTheme music: "Perfect Day" by OPM  The Eggs Podcast Spotify playlist:bit.ly/eggstunesThe Plugs:The Show: eggscast.com@eggshow on X and InstagramOn iTunes: itun.es/i6dX3pCOnStitcher: bit.ly/eggs_on_stitcherAlso available on Google Play Music!Mike "DJ Ontic": Shows and info: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠djontic.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@djontic on twitterRyan Roghaar:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠rogha.ar

Pat LaMarche, broadcaster, journalist, advocate, and founder of the Homeless Remembrance Blanket project, joins Deepak Puri, CEO of The Democracy Labs, to discuss poverty, hunger, and homelessness. Pat uses her journalism skills to address the root causes of mental health disorders, homelessness, and substance abuse, to inform and drive change in public policy. Deepak and Pat talk about: The source of her dedication to writing about poverty and homelessness The lack of empathy for the poor and the need to translate complex information into stories that inform a general audience What can be done to address the underlying issues of homelessness The potential for communities to make a difference #TheDemLabs #MemorialBlanket #Homelessness #Poverty #PovertyAwareness #Journalism #EconomicJustice #Affordability #SocialJustice #OrganizingMatters #FoodInsecurity #MentalHealth #SubstanceAbuse #SocialImpact #VoicefortheVoiceless MemorialBlanket.org TheDemLabs.org  

The recent tragic death of Renee Good, who was fatally shot during an encounter with ICE agents, has sparked deep questions and emotions across America. As Christians, how should we respond to this complex situation? Was Renee acting as a passionate advocate for justice, or did her actions cross into dangerous territory that undermined lawful authority? Was her stance an expression of biblical compassion, or does this reflect the pitfalls of misguided and toxic empathy? In this episode, we explore these challenging questions and consider what Scripture teaches about justice, authority, and compassion in a polarized world.

Empathy is a powerful force for helping us see the world through the eyes of others. Within that broad set of others, there is one "other" that we empathize with far more than anyone else. Knowing this will help you improve your customer experienceConnect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

Tune in as the team discusses:Why fear-based headlines about AI replacing investors miss the markThe human elements of land investing AI can't replicate: trust, empathy, and judgmentUsing AI as a delegation and automation tool—not a replacement for decision-makingHow land investing conversations often involve storytelling and “land therapy”Practical AI use cases for land investors: training, intake simulations, and analysisWhy sellers still want to talk to real people before signing deedsThe role of AI in speeding up due diligence while keeping humans in controlHow relationships—not algorithms—drive off-market land dealsPreparing for an AI-powered future without losing authenticity TIP OF THE WEEKMark: Use AI to save time on analysis and repetitive tasks, but keep humans front and center for relationships and decisions.Mike: Sellers don't just sell land—they sell stories. Empathy and trust are advantages AI can't replace.Jon: Treat AI like an intern—let it handle 80% of the work, then apply human judgment to finish strong.WANT MORE?Enjoyed this episode? Dive into more episodes of AOPI to discover how to build real passive income through land investing.UNLOCK MORE FREE RESOURCES:Get instant access to my free training, a free copy of my Bestseller Dirt Rich Book, and exclusive bonuses to accelerate your land investing journey—it's all here: https://thelandgeek.ac-page.com/Podcast-Linktree."Isn't it time to create passive income so you can work where you want when you want, and with whomever you want?"

Episode 307 is a deeply personal reflection on empathy, responsibility, and how life fundamentally changes the way we experience the world. Kelly Kennedy explores how becoming a father rewired his nervous system and unlocked a depth of empathy he didn't previously have access to, triggered by moments from The Wild Robot and One Life. This episode challenges the idea that empathy is simply a skill or mindset, revealing instead that some layers of empathy only emerge when attachment, responsibility, and something meaningful to lose enter your life. The conversation then moves into leadership and business, asking a harder question: how do you lead ethically when you cannot fully understand what someone else is carrying? Kelly outlines why true empathy isn't about pretending to understand another person's risk, but about acting with humility, curiosity, and care when understanding is incomplete. The episode offers a grounded framework for protecting people, building trust, and leading responsibly, even when shared experience is missing.Key Takeaways: 1. Empathy is not something you decide to have; some of its deepest layers are unlocked only through responsibility and attachment. 2. Becoming responsible for someone else can biologically and emotionally rewire how you experience risk, loss, and care.3. You can intellectually understand someone's situation without truly feeling what they feel, and that difference matters.4. Shared experience doesn't make you better than others, but it does give you access to deeper emotional context.5. Real empathy in leadership starts with admitting the limits of your understanding instead of pretending you fully get it.6. Curiosity is more ethical than certainty when you haven't lived someone else's risk or responsibility.7. Empathy that doesn't change behavior is sympathy at best; action is where empathy becomes real.8. When understanding is incomplete, ethical leaders default to protection rather than pressure.9. Responsibility sharpens moral clarity and makes indifference impossible once something meaningful is at stake.10. True empathy deepens as your life deepens, and great leadership comes from carrying that weight with humility.2026 Title Sponsor

Candide by Francois Voltaire w/Tom Libby & Jesan Sorrells ---00:00 "Voltaire, Leadership, and Absurdity"11:11 Voltaire, Swingers, and Pancakes14:12 "Timeless Stories Often Retold"17:38 "Reassembling Lost Meaning"26:36 "The Impact of the Printing Press"32:50 "Candide: Chapter 2 Overview"37:58 "Voltaire, War, and Absurdity"41:50 "Voltaire's Cynicism and Candide"44:46 "Leaders Are Problem Solvers"50:55 "Disgust, Pragmatism, and Leadership"57:16 "Timeless Thinkers and Their Impact"01:04:07 "Candide's Ordeal and Reflection"01:08:14 "Limits of Enlightenment and Reason"01:14:41 Promote Team Builders, Not Performers01:19:28 "Moral Courage Over Physical Acts"01:25:34 "Challenges in Leadership Perspective"01:27:58 "Shift to Prompt-Based Thinking"01:33:23 "Ironic Detachment in Leadership"01:41:26 Empathy and Generational Disconnect01:45:50 "Gen X's Call to Action"---Opening and closing themes composed by Brian Sanyshyn of Brian Sanyshyn Music.---Pick up your copy of 12 Rules for Leaders: The Foundation of Intentional Leadership NOW on AMAZON!Check out the Leadership Lessons From the Great Books podcast reading list!--- ★ Support this podcast on Patreon ★ Subscribe to the Leadership Lessons From The Great Books Podcast: https://bit.ly/LLFTGBSubscribeCheck out HSCT Publishing at: https://www.hsctpublishing.com/.Check out LeadingKeys at: https://www.leadingkeys.com/Check out Leadership ToolBox at: https://leadershiptoolbox.us/Contact HSCT for more information at 1-833-216-8296 to schedule a full DEMO of LeadingKeys with one of our team members.---Leadership ToolBox website: https://leadershiptoolbox.us/.Leadership ToolBox LinkedIn: https://www.linkedin.com/company/ldrshptlbx/.Leadership ToolBox YouTube: https://www.youtube.com/@leadershiptoolbox/videosLeadership ToolBox Twitter: https://twitter.com/ldrshptlbx.Leadership ToolBox IG: https://www.instagram.com/leadershiptoolboxus/.Leadership ToolBox FB: https://www.facebook.com/LdrshpTl

1150. This week, we look at "impact" as a verb and why it's a pet peeve for so many editors and readers. Then, we look at the linguistic shift between sympathy and empathy, exploring how "sympathy" began to sound patronizing and how "empathy" expanded to fill the gap.Links to Get One Month Free of the Grammar Girl Patreon (different links for different levels)Order of the Snail ($1/month level): https://www.patreon.com/grammargirl/redeem/687E4Order of the Aardvark ($5/month level): https://www.patreon.com/grammargirl/redeem/07205Keeper of the Commas ($10/month level): https://www.patreon.com/grammargirl/redeem/50A0BGuardian of the Grammary ($25/month level): https://www.patreon.com/grammargirl/redeem/949F7

The keys to communicating clarity, not confusion.What separates communicators who clarify from those who confuse? The ability to “Simplify complexity,” says Adam Bryant. “I don't think you can be an effective leader if you can't do that.”Bryant is a senior managing director at the ExCo Group and former New York Times journalist who interviewed over 500 CEOs for his renowned Corner Office column. Through those conversations, he identified a pattern: the best communicators turn complexity into clarity. For Bryant, that means checking your own expertise, considering not whether something makes sense to you, but whether it makes sense to someone else. “Empathy [is] a component of communication,” he says, “to be an effective communicator, you have to be able to get in the head of the audience.”In this episode of Think Fast, Talk Smart, Bryant and host Matt Abrahams explore the keys to clear communication, from simplifying (without oversimplifying) to repeating messages until people can recite them back. Whether you're leading a whole company or just one conversation, Bryant's insights reveal how to communicate complex ideas in ways anyone can understand.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Adam BryantAdam's Books: Quick and Nimble / The CEO TestEp.98 Give It to Me Straight: How to Give Honest, Constructive Feedback Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:10) - Traits of Successful Leaders (03:25) - Communication Mistakes to Avoid (07:22) - Listening as a Leadership Skill (10:42) - Simplifying Complex Ideas (14:18) - How to Capture Attention (16:58) - Leading Life with Curiosity (18:22) - The Final Three Question (22:47) - Conclusion

Looking at his reading list for the year ahead, Pete asks Jen about her processes for selecting and reading books.Specifically, in this episode Jen and Pete talk about:How might we enable ourselves to quit reading a book that isn't exciting to us?Where might we look for the next book to read?How might we examine the list of books we've already read, and use that to guide the future of our reading selections?To hear all episodes and read full transcripts, visit The Long and The Short Of It website: https://thelongandtheshortpodcast.com/.You can subscribe to our Box O' Goodies here (https://thelongandtheshortpodcast.com/) and receive a weekly email full of book and podcast recommendations, quotes, videos, and other interesting things that Jen and Pete are noodling on. To get in touch, send an email to: hello@thelongandtheshortpodcast.com.Learn more about Pete's work here (https://humanperiscope.com/) and Jen's work here (https://jenwaldman.com/).

What if empathy wasn't something we talked about, but something we actually trained, practiced, and scaled?My guest today, Ed Kirwan, is doing exactly that. Ed is the CEO and Founder of Empathy Studios, a creative education organization using the power of film to develop empathy as a real, learnable skill. He's also the founder of Empathy Week, now the world's largest empathy festival for schools, reaching more than 1.8 million students across 56 countries since 2020. In this conversation, we explore why film is such a powerful catalyst for empathy, what Ed has learned from years of working with students around the world, why empathy is becoming a critical skill in the age of AI, and how developing empathy can boost well-being and help create a better world.This is a hopeful, practical, and deeply human conversation about what empathy looks like when we stop treating it like a soft skill and start treating it like a core capability.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…The emotional power of film to supercharge feeling and connection.Why empathy and related skills are necessary to reap the benefits of AI.How humans are adapting, seeking things that are real and authentic, and why making something look worse may actually be better. "That's the power of film. It can really supercharge emotions; it can supercharge feeling; it can supercharge connection." — Ed KirwanEpisode References: Ed Kirwan: Empathy Week: Using the Power of Film to Build EmpathyAbout Ed Kirwan, CEO and Founder, Empathy StudiosPreviously a science teacher in London, Ed founded Empathy Studios, an education and creative organisation using the power of film to develop the skill of empathy in all. A director, filmmaker, and educator for 10+ years, Ed also started Empathy Week, the world's largest empathy festival for schools, which has reached 1.8 million students across 56 countries since 2020. Their framework for empathy development is backed by the University of Cambridge, and Ed's team now works across teams and leaders in the business world to help develop and embed the skill of empathy - foundational to high-performing and thriving teams.From Our Sponsor:Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Ed Kirwan:Empathy Studios: empathystudios.com Empathy Week: empathyweek.orgLinkedIn: linkedin.com/in/ed-kirwan Instagram: instagram.com/edkirwan YouTube: youtube.com/@Empathy-Studios Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceSign up for Optionality now! Go to optKeynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game changer for your speaking business! www.share.talkadot.com/mariarossGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

Dawn's Top 5 CliftonStrengths are: Activator, Woo, Empathy, Connecetness and Restorative  Dawn lives in Dallas. TX. She recently made the move to East-West ministries from Cru where she helps mobilize the next generation to go to the spiritual darkest places of the world. She enjoys all things outdoors, a good cup of coffee with good conversation.  Prayer in the Night: For those who Work, or Watch or Weep by Tish Harrison Warren is one of the books that has ministered to her in her journey.  Find out your strengths by taking the CliftonStrengths Top 5 Assessment  Workshops and Coaching with Barbara Culwell Subscribe & Leave a Review on Embrace Your Strengths  

In this episode of the Impostor Syndrome Files, we look at self-empathy as a practical skill you can use in everyday life. My guest, Melissa Robinson-Winemiller, is a former professional musician and university professor who later founded EQ via Empathy where she works today. Melissa shares how a tough career pivot pushed her to study empathy and write the book, The Empathic Leader. Here we talk about how to build your self-empathy muscles in easy moments first so that you have the skills available to you when the stakes rise. We also explore why high achievers take the blame when things go wrong yet wave away credit when things go well, how empathy and judgment cannot coexist, and a simple practice to interrupt reactivity so you can lead with more clarity at work and at home.About My GuestDr. Melissa Robinson-Winemiller isn't just talking about leadership: she's challenging us to do it differently. With over 20 years of cross-industry experience, she helps leaders build emotionally intelligent cultures that don't just feel better, they perform better. A TEDx speaker, EQ coach, and author of The Empathic Leader, Melissa blends research, real-world insight, and lived experience to make empathy actionable at every level of leadership. She's on a mission to prove that the so-called “soft” skills are the ones driving the hard results — and the future of leadership depends on them.~Connect with Melissa:Website: https://eqviaempathy.com/LinkedIn: https://www.linkedin.com/in/dr-melissa-a-robinson-winemiller-author-speaker-trainer/Instagram: https://www.instagram.com/empathyqueen.eq/YouTube: https://www.youtube.com/@TheEmpathicLeader~Connect with Kim and The Impostor Syndrome Files:Join the free Impostor Syndrome Challenge:https://www.kimmeninger.com/challengeLearn more about the Leading Humans discussion group:https://www.kimmeninger.com/leadinghumansgroupJoin the Slack channel to learn from, connect with and support other professionals: https://forms.gle/Ts4Vg4Nx4HDnTVUC6Join the Facebook group:https://www.facebook.com/groups/leadinghumansSchedule time to speak with Kim Meninger directly about your questions/challenges: https://bookme.name/ExecCareer/strategy-sessionConnect on LinkedIn:https://www.linkedin.com/in/kimmeninger/Website:https://kimmeninger.com

On stage at the school assembly, second-grade Mike got stuck for 30 seconds saying the Pledge of Allegiance. Every eye on him. Then: a rush. Not relief—an actual high. "I got through it. I did it." Today Mike Liben is CEO of Chai Travel, leading meetings, closing deals, and proving substance beats style every time. When the Brooklyn DA suggested Mike avoid the courtroom, Mike was resolute: "I'll say what I need to say. And they'll listen." He took the harder path—and it made him stronger. Judges started requesting him. Not despite his stutter. Because of what he brought. Every leader can learn from Mike: The best communicators aren't the smoothest talkers. They're the most prepared. Whether you stutter or not, this proves speaking with confidence comes from knowing what you have to say matters more than how you say it. IN THIS EPISODE: Why preparation and substance beat smooth delivery every time (courtroom lessons for every leader) The "rush" after doing hard things - and what it teaches about building confidence How to navigate difficult conversations when the stakes are high Barry Liben's intensity - how the same force that was sometimes tough for young Mike also became his model for resilience Why judges preferred Mike in court (hint: it wasn't his fluency!) What Mike learned about leadership from watching his father refuse to let physical limitations win How stuttering built the empathy that makes Mike a better CEO The business principles behind Chai Travel's success What every professional can learn about speaking with confidence in meetings, presentations, and executive conversations   ABOUT OUR GUEST: Mike Liben is CEO of Chai Travel, a family-founded travel agency built on the legacy of his father, Barry Liben. Before entering the travel industry, Mike spent 11 years as a prosecuting attorney in the Brooklyn District Attorney's office, specializing in domestic violence cases. Despite stuttering since childhood, Mike chose the courtroom over desk work - and became the prosecutor judges requested. Mike lives with his wife and children, carrying forward his father's philosophy of treating everyone like family.   TIMESTAMPS  0:00 Mike's obsession with substance over style 1:21 Welcome to TranscendingX 2:06 What doesn't show up on Mike's resume 5:26 On stage at the school assembly: The Pledge of Allegiance moment 8:02 The "rush" after hard moments—building confidence through action 9:42 Doing hard things builds the capacity for leadership 10:01 The worst advice: "Stomp your foot while stuttering" 10:49 "Did you forget your name?"—what people still get wrong 13:15 The complicated father-son dynamic 16:25 Barry's frustration: "I want my money back" 17:14 What changed: Seeing the stuttering community 19:39 Barry's mobility challenges: Modeling relentless determination 22:41 Bar mitzvah speech: When fluency went "off the rails" 27:03 "I think I'm done with therapy"—choosing his own path 31:50 Growing up in Barry Liben's shadow 32:02 Why Mike chose to become an attorney despite stuttering 33:48 Courtroom lesson: The best attorneys are the most prepared 35:23 The DA's suggestion: "Maybe avoid the courtroom" 36:13 Mike's resolute response: "I'll say what I need to say. And they'll listen." 38:47 First court appearances: The harder path made him stronger 39:31 Judges started requesting Mike—substance won over style 39:50 Transitioning from prosecutor to entrepreneur 40:21 Barry Liben: Self-made travel industry force 42:06 Starting Chai Travel: Following Barry's example 42:48 Barry's credo: Treat everyone like family (top to bottom) 45:06 The turbulence analogy: When to push through vs. when to reroute 46:51 Leading as CEO: How communication challenges show up (and don't) 49:35 Empathy from experience: Why understanding challenges makes you a better leader 57:00 The myth: Communication challenges don't have to disqualify you from leadership 57:57 Let substance guide your decisions, not style 58:42 Mike's billboard: "Substance is what matters" ABOUT THE HOST Uri Schneider, M.A. CCC -SLP is co-founder and leader at Schneider Speech; creator and host of Transcending X; and former faculty at the University of California, Riverside School of Medicine. SEE ALL SHOW NOTES http://www.transcendingx.com/podcast LEARN MORE at http://www.transcendingx.com and http://www.schneiderspeech.com  

This is a free preview of a paid episode. To hear more, visit stayorgo.substack.comIn this second part of the series, I take you inside what has been one of the most tender, clarifying, and ultimately empowering chapters of my life: navigating an adult ADHD diagnosis, beginning medication, and reclaiming parts of myself I didn't know I had lost.We start with a kind of radical idea—what if knowing yourself deeply, even when it's painful, is the path to peace? In a time when there's growing pushback against diagnosis and therapy language, I share a different perspective. One rooted in lived experience. One that says language doesn't confine us, it frees us. Naming what lives inside us doesn't shrink our potential, it releases shame.I talk openly about the emotional process of receiving an ADHD diagnosis and how it allowed me to trace patterns I had never been able to name—patterns that shaped my childhood, my relationship with my mother, my marriage, my nervous system. I share honestly about the grief that surfaced, the beliefs I had to examine, and why, at first, even with a prescription in hand, I couldn't take the medication.But then life intervened. A mental and emotional breaking point became the catalyst for finally saying yes to deeper support. I walk you through the realities of what that looked like: the side effects, the scheduling, the slow and steady shifts that began to change everything. This episode holds nothing back. I talk about what has improved and what I miss. What has steadied and what has softened.And I name the truth that felt like a revelation—this diagnosis didn't make me feel broken. It made me feel seen. It gave me a new story to tell about myself. One filled with compassion, understanding, and even awe.I also share the ten “superpowers” I now see in myself—traits I once judged that I now hold with reverence. Empathy. Intuition. Creativity. Justice sensitivity. Risk-taking. Drive. These parts of me didn't begin with the diagnosis, but they have deepened in how I understand and honor them.This episode is for every woman who has ever feared that the real problem is her. Who has worried that even if she leaves, the same pain will follow. Who has wondered if she is just too much, too chaotic, too emotional, too different to be fully loved.I want you to know: there is nothing wrong with you. There are just things you may not yet understand. And when you find the language, the support, and the people who see you as whole and valuable exactly as you are—everything can change.Whether or not you have ADHD, whether or not you are considering medication, this conversation is about something much bigger. It is about returning to yourself with clarity, with curiosity, and with love. It is about finally naming the truth: that the answers were never out there. They have always been within you.Show Notes:Subscribe to Stay or Go on SubstackAndrea Andes - Therapist A Radical Guide for Women with ADHD - Sari Solden and Michelle FrankADHD for Smart Ass Women - Tracy OtsukaComplex PTSD: From Surviving to Thriving - Pete WalkerText 90MIN to 33777 to book a 90-Minute Session with me. ✨Text STAYORGOCOMMUNITY to 33777 to join the community. ⚡️Text EMAILME to 33777 for the free tarot guide using ChatGPT.

Every leader faces it… the moment you realize someone on your team just isn't cutting it..Too often, leaders hold onto struggling employees out of compassion, hope, or fear of being “too harsh.” But avoiding hard decisions can quietly drain energy, stall team performance, and create bigger problems down the line.In this episode of Let's Talk, People, Emily sits down with Mary Beech, Chief Growth Officer at Thorne, to explore one of leadership's toughest balancing acts: managing performance with clarity and care and knowing when it's time to call it. Together, they unpack how to recognize when coaching isn't enough, how to make confident calls under pressure, and how to support your high performers. Mary shares personal lessons she learned the hard way, from holding on too long, to learning that accountability is an act of empathy.Whether you're a new manager navigating difficult conversations or a seasoned leader looking to sharpen your performance management skills, this episode offers practical tools and mindset shifts to help you lead with clarity, fairness, and heart.Timestamps: [00:01:15] Acting with Empathy and Accountability in Tough Decisions –Underperformance isn't a relationship issue. It's a team issue. As leaders, our job is to protect the business and the team, not just preserve one relationship. Mary describes how delaying difficult performance decisions can quietly erode trust, credibility, and team morale.[00:07:32] The Sprint vs. Marathon of Managing Performance – Be very intentional about which people you spend your time on. Treat your coaching and attention like a portfolio. Emily and Mary unpack when it's appropriate for leaders to overinvest time with certain team members, and how leaders can leverage strategies to balance time between both high and low performers.[00:13:09]: Evolving Roles from Generalists to Specialists – As your business evolves, not everyone will still fit the needs. What worked in an early, generalist-heavy stage may not work in a more specialized, scaled environment. Emily and Mary discuss how sometimes the most caring choice is to clarify the new expectations and support someone to shift roles or move on.[00:22:22] Feedback as a Lifelong Skill – Giving clear and timely feedback gives you credibility and reinforces you as the leader. Mary reflects on why feedback isn't a box to check but a practice to keep refining, even for experienced executives. They discuss real-time coaching and how ongoing conversations strengthen your credibility, align the broader leadership team, and give the individual a real chance to adjust.Access the episode transcript.Join the Conversation: This year we're taking audience questions! Send in your toughest people management and leadership challenges, and we'll anonymize them and tackle them in an upcoming episode. Email Abigail on our Let's Talk, People team with your situation as a written note or voice memo to abigail@arosegroup.com.Connect with Emily Frieze-Kemeny on LinkedIn and Instagram or explore her work through AROSE Group's

In this episode of The Nonprofit Exchange, host Hugh Ballou sits down with Dr. Melissa Robinson-Winemiller, founder of EQ via Empathy, to explore why empathy is not a soft leadership trait—but a strategic necessity for effective, sustainable leadership. Melissa shares her journey from musician and educator to leadership coach, explaining how her background shaped her understanding of emotional intelligence and human connection. Together, Hugh and Melissa unpack the critical role empathy plays in nonprofit leadership, especially in mission-driven organizations where people, purpose, and performance must align. The conversation challenges common misconceptions about empathy, reframing it as a practical leadership skill that strengthens trust, accountability, and organizational culture. Melissa explains how leaders can balance empathy with high expectations, make difficult decisions without losing humanity, and foster environments where people feel seen, valued, and motivated to contribute their best work. Listeners will gain insights into: How empathy directly impacts engagement, innovation, and results Why self-empathy is foundational for healthy leadership Practical ways nonprofit leaders can embed empathy into daily operations How empathy supports sustainability in resource-constrained organizations This episode offers thoughtful, actionable wisdom for nonprofit leaders, board members, and executives who want to lead with clarity, compassion, and effectiveness—without sacrificing results. Learn more about Melissa Robinson-Winemiller and her work at https://eqviaempathy.com Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Future of Teamwork Podcast, host Dane Groeneveld sits down with Katherine “KVJ” von Jan, co-founder and CEO of Tough Day and former Chief Strategy Officer at Salesforce. Together, they explore how AI can help managers lead with more empathy, awareness, and confidence — not by replacing humans, but by restoring human connection at work. KVJ shares her journey from innovation leader to entrepreneur, the lessons learned from building Salesforce's “Warm Line,” and how her AI assistant Tuffy empowers employees to manage challenges in real time.

Why did ChatGPT go all in on health.... twice?

Ever been halfway through a parenting reel thinking *“Oh wow, this is gold”… only to realise it’s actually terrible advice dressed up with pretty music and a pastel background? We’ve been there too. In today’s episode, Justin and Kylie unpack six pieces of popular parenting advice they’re choosing to ignore forever—and why you should too. From controlled crying to timeouts, “spoiling” kids with love, and the classic “just ignore the tantrum” strategy, we’re calling out the myths that sound helpful but harm connection. This episode is your permission slip to parent with heart, not hacks. KEY POINTS: Controlled crying is not independence training — It misunderstands attachment and ignores babies’ real needs. Timeouts don’t teach, they isolate — Punishment in disguise erodes trust and connection. Responsiveness isn’t spoiling — Kids thrive when we tune in, not tune out. Ignoring tantrums doesn’t make them go away — Empathy teaches emotional regulation. “Seen and not heard” is still hanging around (and still harmful) — Kids need space to be curious, push back respectfully, and develop their voice. Self-soothing is a myth for little ones — Kids learn to calm down with us, not alone. QUOTE OF THE EPISODE: “Abandoning children in their most vulnerable moments teaches them nothing—except that our love is conditional.” RESOURCES MENTIONED: The Whole-Brain Child by Dr. Daniel Siegel Attachment research by Dr. Allan Schore ACTION STEPS FOR PARENTS: Challenge bad advice — When you hear advice that feels off, trust your gut and check the research. Choose connection over correction — When your child is distressed, meet them with empathy instead of isolation. Be responsive, not reactive — Show up consistently so your child learns to regulate through co-regulation. Make space for their voice — Let your kids respectfully question, push back, and express themselves. Ditch the naughty chair — Find real discipline strategies that teach, not punish. See omnystudio.com/listener for privacy information.

In this episode, Robbie Bent,CEO and Co-founder of Othership shares his remarkable journey from addiction recovery to leading one of today's most innovative wellness brands. Othership combines sauna, ice bath, and guided breathwork to help people regulate their emotions and connect in community. Robbie opens up about the evolution of his leadership, the challenges of scaling a purpose-driven business, and the importance of authenticity as a founder.From a small Toronto garage gathering during the pandemic to thriving studio locations in Toronto and New York (with more on the way), Robbie's story is one of resilience, self-awareness, and growth. He and Alisa discuss creating spaces for emotional connection, navigating co-founder dynamics, and learning to lead through imperfection. Robbie's approach to leadership is a powerful reminder that emotional wellness isn't just personal, it's foundational to how we build, lead, and grow.Where to find Robbie:Othership websiteXRobbie on InstagramOthership on InstagramLinkedInTimestamps:(00:00) Introduction to the Conversation(02:55) The Importance of Emotional Space(05:59) The Mechanics of OtherShip(08:56) The Backstory of OtherShip(12:01) Choosing New York as a Market(15:02) Building Community and Connection(18:01) Co-Founder Dynamics and Relationships(26:08) Navigating Difficult Conversations(31:40) Challenges of Expansion and Financial Strain(37:33) The Weight of Responsibility and Fear(39:42) Self-Awareness and Personal Growth(48:42) Balancing Excellence with Empathy(52:12) Creating Accessible Wellness Experiences(54:44) Building a Brand with Emotional Connection(57:19) The Evolution of Brand and Personal Experience(59:35) Learning from Mistakes and Trusting Your Gut(01:03:12) The Role of a CEO and Leadership Growth(01:10:07) Overcoming Imposter Syndrome and Embracing AuthenticityConnect with Alisa! Follow Alisa Cohn on Instagram: @alisacohn Twitter: @alisacohn Facebook: facebook.com/alisa.cohn LinkedIn: https://www.linkedin.com/in/alisacohn/ Website: http://www.alisacohn.com Download her 5 scripts for delicate conversations (and 1 to make your life better) Grab a copy of From Start-Up to Grown-Up by Alisa Cohn from Amazon

You just walked a patient through the perfect treatment plan. The clinical exam went smoothly. Your explanation was clear. The parent nodded along. Then you open the financial folder and watch their face change. “This feels like a lot of money.” Your stomach drops. Your mind races through rebuttals. You feel the conversation slipping away. Here’s what most treatment coordinators miss: that moment is not the problem. It’s the opportunity. Every objection you hear is a patient asking you to guide them through uncertainty. When you reframe resistance as a request for leadership, everything about your consults changes. Why Patient Objections Happen In Orthodontic Consultations Orthodontic treatment is not an impulse buy. It costs thousands of dollars. It takes months or years. It requires trust in someone who just met your family twenty minutes ago. If patients could confidently make five to seven thousand dollar healthcare decisions on their own, treatment coordinators would not exist. There would be no consult rooms. No case presentations. Patients would click “buy now” and show up for their first appointment. The fact that objections exist proves people need guidance. They want the outcome. They crave confidence. They’re asking you to help them feel safe moving forward. What sounds like resistance is actually uncertainty reaching for direction. When a parent says they need to think about it, they’re not saying no. They’re saying they don’t yet have enough emotional clarity to say yes. When someone mentions cost, they’re not attacking your fees. They’re asking you to bridge the gap between price and value in a way that makes sense for their family. Patient objections in dental practices surface because people care deeply about making the right choice. They care about their child’s smile. They care about their budget. They care about whether this decision will pay off years from now. That care creates anxiety, and anxiety creates questions that sound like obstacles. Your job is not to overcome those obstacles. Your job is to guide people through them. Free Growth Session The Mindset Shift That Transforms Case Acceptance Most orthodontic teams are taught to treat objections as barriers to crush. That language alone creates a fight you don’t need to have. Patients are not pushing back to say no. They’re reaching out for validation so they can say yes. They want to know their concern is normal. That other families have felt the same way. That their fear makes sense. That someone who does this every day understands the weight of the decision sitting in front of them. When a patient says, “This feels like a lot of money,” they’re not attacking your treatment plan pricing. They’re asking if this investment delivers results worth the sacrifice. When they say, “I need to talk to my spouse,” they’re not stalling. They’re honoring the fact that financial decisions this size require partnership. Shift from defending to guiding and watch the entire tone flip. The consult becomes collaborative instead of transactional. Patients lean in instead of pulling away. The energy in the room changes because you stopped treating their concern as a problem and started treating it as a signal. That signal tells you exactly what the patient needs to hear next. Listen for it. How Orthodontic Teams Accidentally Create Resistance Here’s the truth most teams miss: resistance rarely starts when the objection leaves their mouth. It begins earlier in the patient consultation process. Patients do not suddenly decide to object at the financial discussion. Objections are the result of misaligned pacing, unmet emotional needs, or broken rapport that occurred several steps before they said a word. Maybe you rushed through the clinical explanation because you had another patient waiting. Maybe you skipped the step where you ask what’s most important to them. Maybe your body language shifted when you opened the financial folder. These micro-moments stack up, and by the time you present fees, the patient is already guarded. This is why scripts for handling objections fail. Even the best language collapses if the person delivering it feels uncomfortable talking about money or doubts the value of the treatment. Patients sense this instantly. Confidence, or the lack of it, is communicated nonverbally long before you discuss numbers. Your tone, your pace, your posture, all of it telegraphs whether you believe in what you’re offering. When you rush to explain, justify, or counter objections, patients feel unheard. When you lean on memorized responses, they feel managed. Both reactions raise resistance instead of lowering it. People do not buy when they feel guarded. They buy when they feel safe. Safety comes from connection, not convincing. Free Growth Session Why Leadership Beats Language Every Time in Patient Consultations The most effective orthodontic consultations are not driven by clever phrasing. They’re driven by calm, empathetic leadership. Patients trust certainty that’s quiet, not loud. They trust confidence that doesn’t need to prove itself. They trust professionals who believe fully in both the provider and the outcome. That belief shows up in how you hold silence, how you answer questions without defensiveness, and how you stay present when the conversation gets uncomfortable. Empathy must come before explanation. Patients decide emotionally first. Logic only works after anxiety drops. When you lead with education instead of empathy, you overwhelm people who are already nervous. You pile information on top of fear, and fear wins every time. When you lead with empathy, education becomes welcome instead of threatening. Picture a parent sitting across from you. Their thirteen year old needs braces. They’ve already Googled horror stories about pain and cost. They’re worried about whether their insurance covers enough. They’re concerned their kid will hate them for making them wear metal. They’re calculating whether they can afford this and still take the family vacation they promised. Now imagine you open with, “Let me walk you through our payment options.” You just skipped the part where you acknowledge everything swirling in their head. You treated them like a transaction instead of a person. Instead, try this: “I know this is a big decision. A lot of families feel nervous about the cost and the time commitment. That’s completely normal. Let’s talk through what matters most to you, and we’ll figure out the best path forward together.” See the difference? You just lowered their guard. You made space for their anxiety. You signaled that you’re here to guide, not pressure. Now they can actually hear what you say next. This is why objections handled with patience and validation often dissolve on their own. The patient wasn’t looking for a debate. They were looking for reassurance that someone gets it. What High Performing Orthodontic Teams Do Differently High performing teams do not eliminate patient objections. They normalize them. They understand that objections are signals, not problems. Signals that something needs to be clarified, slowed down, or emotionally supported. They don’t view objections as roadblocks. They view them as guideposts showing where the patient needs more help. These teams stay externally focused instead of retreating into their own heads. They watch body language. They notice breathing, posture, tone, and energy. They catch the micro-expressions that reveal doubt before the patient even says a word. They stay in sync with the patient instead of racing toward the close. They treat objections as moments of alignment rather than conflict. Instead of trying to win an argument, they guide the patient back to clarity. They ask open ended questions like, “What part of this feels uncertain for you?” or “Help me understand what’s holding you back.” These questions invite honesty instead of triggering defense. High performers also debrief after tough consults. They don’t just shrug off a “no” and move to the next patient. They ask themselves: Where did I lose rapport? What signal did I miss? How can I improve the orthodontic patient experience next time? This approach doesn’t feel like selling. It feels like leadership. And leadership is what patients are looking for when they walk into your practice. Free Growth Session Five Moves to Improve Case Acceptance In Your Next Consult If objections feel heavy or frequent in your orthodontic practice, start here. Reframe objections internally before responding. They’re not attacks. They’re requests. When a patient voices a concern, pause for one full breath before you answer. That pause lets you shift from defense mode to guide mode. It also signals to the patient that you’re really listening. Acknowledge emotion before explaining anything. Validation lowers resistance faster than information. Say things like, “I hear you. That makes sense.” or “A lot of families feel that way at first.” You’re not agreeing with the objection. You’re acknowledging that it’s real for them. Pay attention to where objections are being created earlier in the process. Many are preventable through better expectation setting and rapport building. If patients consistently object to cost, ask yourself: Did I build enough value before I presented fees? Did I connect treatment outcomes to what they told me they care about? Focus on connection first, solutions second. Patients cannot hear logic when they feel unseen. Spend more time in the discovery phase. Ask what brought them in today. Ask what they’ve heard about braces. Ask what concerns them most. The more you understand their world, the easier it becomes to speak directly to their needs. Build conviction in the outcome, not just the script. Confidence is felt before it’s heard. If you don’t fully believe that your practice delivers life changing results, patients won’t believe it either. Spend time remembering why you do this work. Look at your before and after photos. Read testimonials. Reconnect with the transformation you create every day. That conviction will show up in your voice, your pace, and your presence. Objections Are Where Trust Gets Won In Orthodontic Consultations In orthodontics, trust is not built by avoiding objections. It’s built by how you show up when they appear. When teams stop bracing for objections and start welcoming them, consults become calmer, clearer, and more effective. Patients feel supported instead of sold. Decisions feel aligned instead of pressured. Case acceptance rates climb because people finally feel safe saying yes. Objections are not the moment the sale is lost. They’re often the moment trust is won. Every concern a patient voices is a chance to prove you’re different. A chance to show that you’re not here to push. You’re here to partner. The practices that win are not the ones with the smoothest talkers. They’re the ones with the steadiest leaders. The ones who stay calm when patients get nervous. The ones who listen more than they speak. The ones who make people feel seen, heard, and supported through one of the biggest decisions they’ll make for their family. Your patients aren’t resisting you. They’re asking you to lead. So lead. Start today by changing how you think about the next objection you hear. See it as an invitation. Respond with empathy. Guide with confidence. Watch what happens when you stop defending and start connecting. That’s how you transform case acceptance. That’s how you build a practice people trust. That’s how you create results that stick. Free Growth Session The post Why Orthodontic Objections Disappear When You Do This! appeared first on HIP Creative.

Many interior designers spend years honing hard skills like CAD drafting, space planning, and material selection—yet still feel stuck when it comes to client relationships, confidence, or stepping into leadership. I see this all the time, and it can be incredibly frustrating when you know you're talented, but something still feels like it's holding you back.The truth is, talent alone rarely sets designers apart anymore.What creates real career longevity and opportunity in interior design is how you show up as a professional—how you communicate, how you handle challenges, and how you lead both clients and projects. That's where soft skills come in.In this episode, I dive into the soft skills that make the biggest difference in real-world design work, including emotional intelligence, communication techniques, boundary setting, leadership skills, and professionalism. These are often the invisible skills that separate designers who are just getting by from those who are trusted, respected, and thriving in their careers.If you've ever felt technically capable but still struggled with difficult clients, miscommunication, burnout, or feeling overlooked in the workplace, this conversation is for you.What You'll Learn in This Episode✔️ Why soft skills matter just as much as technical design skills in interior design careers✔️ How emotional intelligence impacts client trust, presentations, and decision-making✔️ Communication techniques that improve client relationships and prevent costly mistakes✔️ How boundary setting protects your time, profitability, and mental well-being✔️ The role of leadership skills in managing projects, trades, and client expectations✔️ Why professionalism, enthusiasm, and teamwork set designers apart in the workplace✔️ How holding space for client transformation leads to deeper trust and better outcomesRead the Blog >>> Design Skills Series: Soft Skills for Interior DesignersNEXT STEPS:

We drill the ABCs. We practice math facts. But when it comes to kindness, we often expect it to appear fully formed, without teaching it. In this episode of Facing the Dark, Dr. Kathy Koch and Wayne Stender explore the critical difference between politeness and true kindness, drawing on psychological research, parenting wisdom, and the biblical story of the Prodigal Son. They unpack why forcing apologies can create scripts instead of sincerity, how empathy is a muscle that must be taught and practiced, and why safety always precedes compassion. This conversation challenges parents to move beyond surface-level behavior management toward heart-level formation modeling mercy, curiosity, repair, and other-centeredness. If you want to raise kids who are genuinely kind, not just well-mannered, this episode will give you clarity, conviction, and practical direction.

Rob Smith, LMAC, LASUDC, is a therapist with over 10 years of personal and professional experience. He specializes in helping individuals tap into their inner strengths, generate momentum for change, and live in alignment with their core values. Rob loves spending time with his wife and supporting their kids in their passions and activities. Links Accepted Therapy Watch the video and share your thoughts in the Zion Lab community Transcript available with the video in the Zion Lab community Highlights Rob discusses the complexities of providing support to individuals facing mental health challenges and the burdens that can arise for leaders in church settings. The conversation emphasizes the importance of empathy, boundaries, and community in effective leadership. 00:02:10 – Importance of Mental Health in Leadership 00:03:30 – Balancing Help and Personal Well-being 00:05:00 – Interview Introduction with Rob Smith 00:05:40 – Rob’s Background and Specialization 00:06:30 – Personal Struggles and the Need for Help 00:08:00 – The Journey of Seeking Help 00:10:00 – Community Support in Recovery 00:12:00 – The Importance of Healthy Boundaries 00:14:00 – Empathy in Leadership 00:16:00 – Mourning with Those Who Mourn 00:20:00 – Understanding the Weight of Pain 00:22:00 – The Role of Leaders in Carrying Burdens 00:23:30 – The Challenge of Relating to Others’ Struggles 00:25:00 – Setting Healthy Boundaries as a Leader 00:28:00 – The Complexity of Supporting Others 00:30:00 – The Need for Forgiveness and Compassion 00:32:00 – The Role of Opposition in Growth 00:34:00 – The Importance of Community Resources 00:36:00 – Balancing Individual Needs with Community Support 00:38:00 – The Role of Gratitude in Helping Others 00:40:00 – Delegating Support Within the Church Community 00:42:00 – Reflecting on Systemic Issues in Support Key Insights Empathy vs. Problem-Solving: Leaders often feel compelled to solve problems for those they support, but true empathy involves sitting with individuals in their pain rather than trying to immediately alleviate it. The Weight of Pain: Understanding that pain has a physical and emotional weight can help leaders connect with those they serve. Leaders should be willing to share in that weight without trying to fix it. Boundaries are Essential: Leaders must establish healthy boundaries to protect their own mental health. This includes recognizing when to step back from situations that may overwhelm them. Community Support: A strong community can enhance recovery and support. Leaders should encourage individuals to seek help from a broader network rather than relying solely on them. Forgiveness and Compassion: Leaders need to practice forgiveness towards those who may not show gratitude or who take advantage of their help. This allows leaders to continue serving without resentment. Opposition in All Things: Recognizing that challenges are a part of life can help leaders understand that they cannot solve every problem. This perspective fosters resilience and growth. Leadership Applications Creating Safe Spaces: Leaders can foster environments where individuals feel safe to express their struggles without fear of judgment. This can be achieved by openly discussing difficult emotions and experiences. Utilizing Resources: Leaders should leverage the strengths of their community by connecting individuals with appropriate resources, such as support groups or other members who have faced similar challenges. Regular Check-Ins: Leaders should regularly assess their own well-being and that of their fellow leaders. This can help prevent burnout and ensure that they are equipped to support others effectively. The award-winning Leading Saints Podcast is one of the top independent Latter-day Saints podcasts as part of nonprofit Leading Saints’ mission to help Latter-day Saints be better prepared to lead. Find Leadership Tools, Courses, and Community for Latter-day Saint leaders in the Zion Lab community. Learn more and listen to any of the past episodes for free at LeadingSaints.org. Past guests include Emily Belle Freeman, David Butler, Hank Smith, John Bytheway, Reyna and Elena Aburto, Liz Wiseman, Stephen M. R. Covey, Benjamin Hardy, Elder Alvin F. Meredith III, Julie Beck, Brad Wilcox, Jody Moore, Tony Overbay, John H. Groberg, Elaine Dalton, Tad R. Callister, Lynn G. Robbins, J. Devn Cornish, Bonnie Oscarson, Dennis B. Neuenschwander, Kirby Heyborne, Taysom Hill, Coaches Jennifer Rockwood and Brandon Doman, Anthony Sweat, John Hilton III, Barbara Morgan Gardner, Blair Hodges, Whitney Johnson, Ryan Gottfredson, Greg McKeown, Ganel-Lyn Condie, Michael Goodman, Wendy Ulrich, Richard Ostler, and many more in over 800 episodes. Discover podcasts, articles, virtual conferences, and live events related to callings such as the bishopric, Relief Society, elders quorum, Primary, youth leadership, stake leadership, ward mission, ward council, young adults, ministering, and teaching.

See Adam on tour https://theadamfriedland.show/pages/tour -- JOIN THE FRIEDLAND FAMILY FOUNDATION / PREMIUM SUBSCRIPTION: https://www.youtube.com/@TheAdamFriedlandShow/join -- Patreon: https://www.patreon.com/cw/TheAdamFriedlandShow -- Buy our merch!: https://theadamfriedland.show/collections/new -- The Adam Friedland Show - Season Two Episode 29 | John C. Reilly X: https://x.com/adam_talkshow Instagram: https://www.instagram.com/theadamfriedlandshow TikTok: https://www.tiktok.com/@adamfriedlandshowclips YouTube: Subscribe to @TheAdamFriedlandShow here: https://www.youtube.com/c/TheAdamFriedlandShow Subscribe to @TAFSClips here: https://www.youtube.com/@tafsclips -- Go to Zocdoc.com/TAFS to find and instantly book a doctor you love today Go to Squarespace.com/TAFS and use code TAFS for 10% off your website or domain Use code TAFS at Monarch.com for 50% off your first year! — #adamfriedland #theadamfriedlandshow #JohnCReilly

Kyle Kittleson is a YouTube host and a mental health and animal advocate. He shares his experience with losing his mother as a child, how it affects his adult relationships, and the importance of building empathy and resilience, particularly in children. More about KyleLook for his videos on MedCircle.com and BabaBlast.comThis episode is sponsored Quince. Go to www.Quince.com/mental for free shipping on your order and 365-day returns. Now available in Canada, too.This episode is sponsored by AlmaVisit helloalma.com/happyhour to schedule a free therapy consultation today.If you're interested in seeing or buying the furniture that Paul designs and makes follow his IG @ShapedFurniture or visit the website www.shapedfurniture.comWAYS TO HELP THE MIHH PODCASTSubscribe via Apple Podcasts (or whatever player you use). It costs nothing. It's extremely helpful to have your subscription set to download all episodes automatically. https://itunes.apple.com/us/podcast/mental-illness-happy-hour/id427377900?mt=2Spread the word via social media. It costs nothing.Our website is www.mentalpod.com our FB is www.Facebook.com/mentalpod and our Twitter and Instagram are both @Mentalpod Become a much-needed Patreon monthly-donor (with occasional rewards) for as little as $1/month at www.Patreon.com/mentalpod Become a one-time or monthly donor via PayPal at https://mentalpod.com/donateYou can also donate via Zelle (make payment to mentalpod@gmail.com) To donate via Venmo make payment to @Mentalpod See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

• Sponsor read for MyEternalVitality.com with Dr. Powers • Gut health testing to identify individual histamine triggers • Relief that shrimp is not a histamine trigger • "Healthy" foods like spinach and kale causing inflammation • Improving digestion, regularity, and reducing stomach discomfort • Food reactions differing by individual body chemistry • Hormone testing becoming more important with age • Declining testosterone levels in men • Men getting hormone testing through Dr. Powers • Benefits of hormone replacement therapy • Improved libido, energy, and mental clarity • Symptoms of imbalance: fatigue, brain fog, hot flashes, low libido • Hormones discussed: estrogen, progesterone, testosterone, cortisol • Free Dr. Powers consultation for Tom & Dan listeners • Dr. Powers as a fan of the show and BDM member • New year framed as a time to address health • Show intro from the Just Call Moe Studio • Welcome to the Friday Free Show of A Mediocre Time • First show of 2026 and confusion adjusting to the year • Show running 17 years since 2009 • Jokes about reaching the 20th anniversary • Commitment to continuing the show regardless of profit • Guest Savannah appearing on the first show of 2026 • Being more cautious about what's said on air • Forgetting how large the audience actually is • Anxiety about saying something regrettable • Joke about an old onion-skin fart story • Comparing influencer audiences to radio audiences • Discussion of online backlash and hate comments • Wanting reactions but rarely receiving criticism • Shoutout to video editor Melissa • Opening Christmas gifts from Melissa on air • Melissa's self-deprecating note and affectionate appreciation • Big Johnson Key West shirt gift • Jokes about wearing tiny or "baby" shirts • "Where's Bumfardo?" shirt explained • Bumfardo described as a legendary Key West grifter • Reference to a podcast episode about Bumfardo • Clarifying Bumfardo as a criminal firefighter • Gratitude and appreciation for Melissa • Living in Key West after California • Living in an Airstream on sponsor property • Romantic idea vs reality of Airstream living • Millionaires hosting guests in RVs or guest houses • Restored and comfortable Airstream • Living with a pet monitor lizard • Joking about the start of a "lizard journey" • Lizard eating pulled pork and seafood • Joke comparing lizard diet to Jeff Foxworthy • Lizard free-roaming inside the Airstream • Lizard unusually clean and well-behaved • Lizard now living at Gatorland • Using a doggie door and daily routine • Monitor lizard about six feet long • Question about reptile cleanliness myths • Hygiene concerns when handling reptiles • Lizard attacked at night in Key West • Iguanas or raccoons suspected • Bringing the lizard indoors for safety • Emergency super glue used to close a wound • Super glue working on reptile scales • Owning many exotic pets over the years • Large python kept in a one-bedroom apartment • Python named Benji • Hybrid reticulated/Burmese python • Python reaching 13–14 feet long • Bathing a python in a bathtub • Snake suddenly becoming aggressive • Snake striking when door opened • Trapping the snake in the bathroom • Child reacting to apex predators in the apartment • Sending the kid outside for safety • Question of whether pythons can seriously injure people • Preventing snake escape through a window • Subduing the snake with a quilt • Wrestling and restraining the python • Snake aggression being a one-time incident • Snakes being unpredictable • Gateway exotic pets like Pac-Man frogs • Still owning a frog • Childhood fascination with reptiles • Catching and keeping reptiles in South Carolina • Childhood "zoo" with animals in drawers • Joke about kids now having digital pets instead of real ones • Feeding large pythons big rats • Debate over live vs pre-killed feeding • Some snakes needing movement to eat • Parenting rule against exotic pets for kids • Requiring responsibility before allowing pets • Travel complications of pet ownership • Personal hamster care experience • Dad raising guinea pigs • Guinea pigs named after dictators and NASCAR drivers • Greg Biffle and Waltrip jokes • Comedy bit about guinea pig personalities • Story about Jim Colbert's Daryl Waltrip impression • Late-night drunk texts from Jim Colbert • Joke about inappropriate texts and photos • Clarifying a misspoken offensive term • Transition to Savannah's Jamaica trip • Comparison to a past Australia trip • Savannah described as highly traveled • Gatorland Global raising nearly $10,000 for hurricane relief • Shipping aid supplies to Jamaica • Bottlenecks at Jamaican ports • Long-term recovery continuing after news cycle moves on • Using funds in practical ways • Helping communities near Hope Zoo in Kingston • Providing water storage and bathroom supplies • Kids previously walking long distances for water • Purchasing a water truck • "Practical conservation" approach • Helping people so animals can be cared for • Zoo animals surviving the hurricane • Oxygen mask analogy • Dark humor about survival priorities • One-week stay in Jamaica • Challenges traveling post-hurricane • Relying on local relationships • Praise for Jamaican kindness • Airbnb hosts offering help and discounts • Importance of global relationships • Transition to friendship with Jackie Siegel • Clarifying which Jackie is being discussed • Jokes about famous Jackies • How Savannah met Jackie Siegel • Savannah's ease connecting with people • Standing out due to appearance and style • Personal recognizability as a brand • Jokes about recognizability • Fascination with ultra-wealthy lifestyles • Meeting Jackie through Real Radio • Seeing Jackie at Runway to Hope • Runway to Hope supporting kids with cancer • Walking the runway with sponsored children • Jackie filming at Gatorland • Friendship forming through time together • Difficulty wealthy people have making friends • Trust and motive issues around rich people • Jackie portrayed as kind and trusting • Idea of rich people seen as "lottery tickets" • Influence of who you spend time with • Being around Jackie compared to a soap opera • Observing Jackie's priorities and behavior • Jackie's Broadway show ending • Show based on Jackie's life • Proving critics wrong theme • Love story with David Siegel • Interest in Broadway and musicals • Wanting to take Maisie to NYC shows • Connecting Maisie's dance to Broadway interest • Kristen Chenoweth playing Jackie • Primer on Kristen Chenoweth • Wicked, Glinda, and Ariana Grande comparison • Stephen Schwartz writing the show • Jackie focused on crew losing jobs • Wanting to help displaced cast and crew • Listing backstage jobs affected • Empathy for workers over producers • Learning about Jackie's past domestic violence • Public perception not matching her full story • Misconceptions about billionaires • Assumption wealthy people should give endlessly • Overlooking effort behind wealth • Jackie having many children • Incorrect belief she married into money • Comparison to Melinda Gates • Emphasis on partnerships building wealth • David Siegel's death last year • Attending his celebration of life • Repeated cycles of success and bankruptcy • Successful people often failing many times • How David built his fortune • Origin of Westgate • David's early acting dreams • Buying land near Disney World • Purchasing a rundown hotel • Discovering the timeshare concept • Starting his own timeshare business • Joke about stealing ideas • Shoutout to women who support the show • Transition to music segment • Punk band Paradox featured • Song "I'm the Outside" • Call-in number and email plug • Sponsor read for BudDocs • Medical marijuana card process explained • Same-day appointments and telemedicine follow-ups • Dispensary deals and education • Cannabis for pain after hip replacement • Using marijuana to reduce alcohol • Return from break with Savannah • Plug for visiting Gatorland • New attractions constantly added • Arrival of Siamese crocodiles • Crocodiles kept separately • Transport from Korea to Gatorland • Animal relocation to avoid euthanasia • Cultural differences in cleanliness and order • "Tokyo depression" concept • Driving and horn etiquette differences • Safari travel mention • South Africa affordability note • Wealth spectrum discussion • Story about driving a Maserati to Walmart • Navigating wealthy social spaces authentically • Jackie's daughter Victoria's overdose • Victoria's Voice organization • Addiction treatment and Narcan advocacy • Turning tragedy into public good • Playing the clown at rich dinners • Observing human behavior like animal behavior • Studying power, money, and authority • Press box story with Phil Rawlins • Meeting Cedric the Entertainer and George Lopez • Importance of introductions and social proof • Savannah blending into elite spaces • Declaring 2026 a takeover year • Goal to make Gatorland the top park globally • Growth plans for conservation, YouTube, and TV • Using affirmations despite mocking them • Reading motivational books • Social media burnout and algorithm frustration • Thumbnails mattering more than content • AI-generated animal videos misleading audiences • Desire for human-made content spaces • Posting more freely without chasing algorithms • Encouraging visits to Gatorland • Promoting BDM Appreciation Week • Wrapping the show with gratitude ### Social [https://tomanddan.com](https://tomanddan.com) [https://twitter.com/tomanddanlive](https://twitter.com/tomanddanlive) [https://facebook.com/amediocretime](https://facebook.com/amediocretime) [https://instagram.com/tomanddanlive](https://instagram.com/tomanddanlive) Listen AMT Apple: [https://podcasts.apple.com/us/podcast/a-mediocre-time/id334142682](https://podcasts.apple.com/us/podcast/a-mediocre-time/id334142682) AMT Google: 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PREVIEW FOR LATER TODAY PI: THE POLITE CHATBOT DESIGNED FOR EMPATHY Colleague Gary Rivlin. Gary Rivlin examines the creation of "Pi," a chatbot designed by personality engineers to exhibit good manners and empathy. Rivlin explains how humans fine-tuned the bot to be polite, predicting a future where such AI could serve affordable therapeutic roles or even function as romantic partners.1955

Brad returns from a two week break to examine three disturbing stories that reveal how authoritarian power is expanding in the United States and how empathy is being systematically stripped from public life. He begins with the killing of Renee Nicole Good in Minneapolis, a white American poet and mother shot by an ICE officer during an operation. The administration's response was marked by complete indifference, with officials offering no compassion for Good or her family and JD Vance asserting that the officer should have absolute immunity. Brad argues this case represents a dangerous shift. The logic of impunity long applied to marginalized communities is now being extended outward, signaling that anyone can become a target once state violence is normalized. The episode then turns to the U.S. operation in Venezuela and Trump's escalating threats toward Greenland. In Venezuela, Trump openly framed the military action around oil interests rather than democracy, reviving a Monroe Doctrine style vision of hemispheric control rooted in Christian and Western supremacist ideology. Threats toward Greenland further signal an imperial mindset that would shatter NATO alliances and dismantle the post World War II international order. Across all three stories, Brad traces a consistent theme. Empathy is treated as an obstacle to power, impunity is expanding, and figures like JD Vance are refining a more polished authoritarian message for the future. The result is a political project that no longer seeks separation or retreat, but expansion, domination, and the erosion of democratic restraint. Subscribe for $5.99 a month to get bonus content most Mondays, bonus episodes every month, ad-free listening, access to the entire 1000+ episode archive, Discord access, and more: https://axismundi.supercast.com/ Linktree: https://linktr.ee/StraightWhiteJC Order Brad's book: https://bookshop.org/a/95982/9781506482163 Subscribe to Teología Sin Vergüenza Subscribe to American Exceptionalism Donate to SWAJ: https://axismundi.supercast.com/donations/new Learn more about your ad choices. Visit megaphone.fm/adchoices

The lack of empathy in today's society, especially in America, is out of control. NO one seems to care when Harm comes to other people. People Literally don't care and I'm fed up with it. It's traumatizing to wake up everyday with something else going on. Connect with Lee:My Courses: ⁠⁠⁠⁠https://courses.mentalhealness.net⁠⁠⁠⁠ Healing Support Group: ⁠⁠⁠⁠https://mentalhealness.thinkific.com/products/communities/thementalhealers⁠⁠⁠⁠1-on-1 Coaching Calls: ⁠⁠⁠⁠https://mentalhealness1on1perspective.as.me/schedule/ec588030⁠⁠⁠⁠Follow on Instagram/TikTok: @mentalhealnesss

SPONSORS: 1) MOOD: Get 20% off your first order of federally legal, hemp-derived cannabis gummies, flower, edibles, and more at https://mood.com with code JULIAN at checkout. 2) GHOST BED: Get an extra 10% off already-great prices at https://GhostBed.com/julian with promo code JULIAN. 3) MARS MEN: For a limited time, our listeners get 50% off FOR LIFE, Free Shipping, AND 3 Free Gifts at Mars Men at https://mengotomars.com (***TIMESTAMPS in description below) ~ Michael Scott Moore is a novelist and journalist, who was kidnapped by Somali pirates and spent two and half years in captivity. His book "The Desert and the Sea: 977 Days Captive on the Somali Pirate Coast" is available below. MICHAEL's LINKS - BUY BOOK: https://www.amazon.com/Desert-Sea-Captive-Somali-Pirate/dp/0062449176- IG: https://www.instagram.com/michaelscottmoore1/?hl=en FOLLOW JULIAN DOREY INSTAGRAM (Podcast): https://www.instagram.com/juliandoreypodcast/ INSTAGRAM (Personal): https://www.instagram.com/julianddorey/ X: https://twitter.com/julianddorey JULIAN YT CHANNELS - SUBSCRIBE to Julian Dorey Clips YT: https://www.youtube.com/@juliandoreyclips - SUBSCRIBE to Julian Dorey Daily YT: https://www.youtube.com/@JulianDoreyDaily - SUBSCRIBE to Best of JDP: https://www.youtube.com/@bestofJDP ****TIMESTAMPS**** 0:00 – Intro 1:54 – Michael Name, Somali Piracy Origins, Hamburg Trial, Navy History, Houthis, Captain Phillips 12:16 – How Somali Piracy Changed, Mercenaries, Suez Route, Order Collapse, Pirates vs Al Shabab 22:18 – Piracy Law Gaps, International Waters, Der Spiegel, Why Michael Followed the Story 33:52 – Back to the Somali Trial, Traveling to Somalia, Interviewing a Pirate Boss, Warning Signs 46:52 – Grey Markets, Clan Soldiers, Somali Regions, Clan Justice vs Sharia, Terror Group Cycles 53:44 – The Kidnapping, Time Slows Down, Captured Alone, Beaten, Prison House 01:05:50 – Day Two Care, First Week, Friend “Rolly,” First Phone Call 01:24:17 – Daily Life in Captivity, Food, Vatican Radio Homily, Why He Didn't Grab a Gun 01:39:26 – Empathy for Pirates, Al Shabab vs Piracy, Six Months on Hijacked Ship, Captain's Body 01:50:56 – Failed Escape Attempt, Jumping Ship, BBC Escape Stories, Chinese Captives 02:06:46 – Writing, Yoga, Guards Joining, Losing Hope, Forgiveness Shift 02:14:41 – Ransom Begins, June 2014, $1.6M Fund, The Morning of Freedom 02:24:46 – Pilot Derek, Re-acclimating to Freedom, Physical Recovery 02:35:38 – Reuniting with Mother, PTSD, Father's Suicide, Alcoholism 02:45:59 – Hostage US Nonprofit 02:53:01 – Michael's Work CREDITS: - Host, Editor & Producer: Julian Dorey - COO, Producer & Editor: Alessi Allaman - https://www.youtube.com/@UCyLKzv5fKxGmVQg3cMJJzyQ - In-Studio Producer: Joey Deef - https://www.instagram.com/joeydeef/ Julian Dorey Podcast Episode 372 - Michel Scott Moore Music by Artlist.io Learn more about your ad choices. Visit podcastchoices.com/adchoices