Customer Management IQ

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Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community. Simply put, you can interact and share solutions with an incredible net…

Blake Landau


    • Jun 30, 2010 LATEST EPISODE
    • infrequent NEW EPISODES
    • 27m AVG DURATION
    • 10 EPISODES


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    Latest episodes from Customer Management IQ

    Interview with Brian Vellmure Talks About CRM Evolution, Enterprise 2.0 and A New Social Landscape

    Play Episode Listen Later Jun 30, 2010 28:47


    Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evolution, August 2nd-4th in New York City. Tune into this podcast for a sneak peak on Vellmure's program and what the CRM crystal ball holds for our industry.

    Interview with Esteban Kolsky, Social CRM Consultant, Strategist, Thinker and Blogger

    Play Episode Listen Later Jun 25, 2010 26:45


    Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterprise 2.0, social media and customer management.

    Interview with Milan Katz, Director of the Contact Center at Unity Healthcare

    Play Episode Listen Later Jun 25, 2010 22:36


    Listen in on this interview for a sneak peak of Katz' session at the International Contact Center Exchange Conference in Miami this October!

    Interview with Andrew Hull of RightNow Technologies

    Play Episode Listen Later Jun 22, 2010 21:31


    In this interview Andrew Hull talks about the importance of the multi-channel customer experience. He will share case studies with us from Match.com and MySpace.

    Interview with John Jantsch, Author of The Referral Engine

    Play Episode Listen Later Jun 22, 2010 24:04


    Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to Market Itself (Portfolio), marketing expert John Jantsch offers practical ways to harness the power of referrals for a steady flow of new customers. In this podcast Jantsch explores how the Referral Engine can drive businesses from your own network, and keep new customers coming back for more.

    Interview with David Vap, Chief Solutions Officer, RightNow Technologies

    Play Episode Listen Later Jun 10, 2010 21:26


    In this interview with David Vap, Chief Solutions Officer of RightNow, we address new and exciting contact center technologies. RightNow is a provider of Cloud Based CX Software solutions that improve customer experience. Hear about why RightNow is focusing on mobile and social technologies and what's in store for 2010.

    Interview with Michael Thomas of Engagement

    Play Episode Listen Later Jun 3, 2010 31:21


    Michael Thomas, Principal of Effective Engagements, talks with Customer Management IQ about social business strategy and why CRM is the most exciting technology space today. Michael is a well established authority on CRM (Customer Relationship Management) and Social CRM strategies and best practices. Michael is also known for his understanding of the Social and Mobile audience and how to engage this group on their terms.Effective Engagements is a Social CRM Consultancy promotional company and Director of Social CRM Strategies with Social Strategy1, a managed social media monitoring and strategy solution.His expertise in CRM and Social Media has given him great insights into Social CRM strategies and assisting companies extend their current CRM strategies to the Social CRM realm. He was named one of the Rockstars of Social CRM by the Social Media Listening Platform solutions Radian6 and serves on their Social CRM Leadership Council.

    Interview with Ngenera's Lauren Hall-Stigerts on Social CRM

    Play Episode Listen Later Jun 2, 2010 16:51


    In this interview Lauren Hall-Stigerts talks with Customer Management IQ about some of the exciting software and technology developments from Ngenera and other key learnings from the Social CRM Summit in Atlanta this year.

    Interview with Daniel Ziv SEM, Verint

    Play Episode Listen Later May 19, 2010 23:49


    Interview with social media guru Daniel Ziv on social business strategy and how it impacts the contact center.

    Interview with Shannon O'Connor, VP Strategy, Verint Solutions

    Play Episode Listen Later May 18, 2010 56:23


    In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice President, with Verint Solutions, a leading provider of Actionable IntelligenceĀ® solutions and services for enterprise workforce optimization and security intelligence. O'Connor answers your pressing call center technology questions!

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