Podcasts about call centers

Most contractors think they need more leads, but Josh Crouch says many are already losing revenue inside the calls they have. Josh joins Scott to unpack missed calls, misleading booking-rate data, CSR training, dispatching for dollars, and where AI answering services help or hurt. They also explain why homeowners expect pricing information online and how ecommerce can move the buying process forward before a technician ever reaches the home.Change Your Filter is Powered by Contractor Commerce.Contractor Commerce helps contractors guide homeowners through pricing, options, and next steps directly from their website ... learn more.Follow us on social!LinkedInFacebookInstagramConnect with Josh!

Image: Anti-ICE call center press conference – Nashville District 30 Councilwoman Sandra Sepulveda speaking Image Credit: Nashville Noticas / FacebookTennessee Conservative News [By Olivia Lupia] –Nashville city leaders and leftist activists are looking to oppose a planned ICE call center after the U.S. Department of Homeland Security changed the contract's location from Adams in Montgomery County to Nashville, claiming the facility will bring more harm to immigrant communities and saying they will attempt to legislatively hamstring the project.A federal contract database shows that initially, the $63 million contract for the ICE immigration enforcement support center to Alaska-based company Koniag Government Services listed Adams, TN as the potential location, a rural town along the Kentucky border with a population of about 600. But towards the end of last week, an update to the database listed Nashville as the new location, showing a ZIP code covering the Donelson neighborhood near the Nashville International Airport. DHS has confirmed it is establishing a Public Safety Coordination Center designed to support ICE's 287(g) program not just for the over 100 Tennessee agencies currently enrolled in the program, but nationwide. Through 24/7 operation organized around 8-hour shifts, ICE has said the center is intended to “strengthen coordination” with state and local law enforcement partners across the country.“The center will provide 287(g) partners with real-time operational support, case-related guidance, and direct access to ICE resources, improving response times and ensuring law enforcement has the support needed to protect communities and enforce federal immigration law,” read a department statement.ICE did decline to confirm the specific location, citing a “coordinated campaign of violence” against its officers, a comment corroborated by DHS reports stating officers are facing “an 8,000% increase in death threats and a 1,300% increase in assaults against them,” as of June 2026.However, the liberal sect of Nashville does not appear pleased with the news, with immigrant advocates and city leadership claiming the center conflicts with the city's values and will “spread fear” in immigrant communities.Several Metro City Council members recently hosted a press conference alongside representatives from the Tennessee Immigrant and Refugee Rights Coalition (TIRRC), Tennessee Justice for Our Neighbors (TJFON), and other “community and faith leaders”, expressing their displeasure with a possible facility and pledging to oppose the center however they can.“This call center is not Nashville, and we will make sure that we do everything in our power so that it is not here, ever. Because we have a responsibility to all Nashvillians, whether they were born here or raised here. They are Nashville,” District 30 Council Member Sandra Sepulveda said. Sepulveda also said they are “currently looking at legislation that would look at any zoning and permitting at this time. So we are in the process of talking to community partners and different Metro officials to see what our path will be. Know that we are here, and we will be fighting with every breath we have until we find solutions.”TJFON Executive Director Tessa Lemos Del Pino said, “The government is required by law to protect children living in this country without a guardian. This is to protect them from abuse, exploitation, or being trafficked. Instead, our government is funding a call center that extensively puts a target on their backs.”But while Del Pino calls it “targeting”, ICE has previously said the national call center will help to locate these vulnerable unaccompanied migrant minors, a task the Trump Administration has taken very seriously. According to DHS Secretary Markwayne Mullin, over 150,000 of 450,000 missing children have been recovered since the beginning of Trump's second term, thanks to a special task force dedicated to the job.A spokesperson from Mayor Freddie O'Connell's office said his office is “still in the process of getting a consistent depiction of what is planned”, though it is likely he will ultimately stand in opposition should the project plans move forward.

ICE has moved their planned location of a 24/7 call center from Adams, Tennessee, to Donelson. Host Rachel Iacovone is joined by creative producer Marie Cecile Anderson and executive producer Whitney Pastorek to discuss what that actually means for Nashville. Plus, the Nashville Banner reports that Waymo's driverless cars are always recording us, controversial Choice Lanes appear to be coming to I-24, and our members-only segment, Hell Naw, takes on the out-of-state takeover of our finest food establishments. Learn more about the sponsors of this August 21st episode: Nashville Shakespeare Fest Alabama Beaches VOTE FOR US in the Nashville Scene's Best of Nashville 2026 Awards! Get more from City Cast Nashville when you become a City Cast Nashville Neighbor. You'll enjoy perks like ad-free listening, invitations to members only events and more. Join now at membership.citycast.fm/nashville Want some more City Cast Nashville news? Then make sure to sign up for our City Cast Nashville newsletter.  Follow us @citycastnashville You can also text us or leave a voicemail at: 615-200-6392 Interested in advertising with City Cast? Find more info HERE.

California 988 suicide and crisis lifeline contact centers say they are struggling to keep up with increased demand because of a lack of funding. Cities in the state are struggling to hit affordable housing goals by 2030. Newport-Mesa Unified School District is the first in California to ban electric bikes from school property for kindergarten through eighth grade. Plus, more on the Evening Edition. Support The L.A. Report by donating at LAist.com/join and by visiting https://laist.comSupport the show: https://laist.com

Marci is a day late, and $2000 short. Crying at at the customer service counter. Spoofing the FBI and the DC Metro Police. When to believe your best friend.

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/leads?utm_source=YouTube%20%28Funnel%29&utm_medium=organic&utm_campaign=Social&utm_content=Direct&utm_term=PerpetualSummary:Just got back from a weekend in San Diego with a good chunk of our leadership team and about 15 investors and flippers from all over the country, and I've got to be honest, it left me thinking. We ran hot seats, did some presentations, and heard from guys on the East Coast, the Midwest, and the West Coast, so this wasn't just one market's problem. There was one theme that kept showing up over and over again, and it's not sexy, but it might be the single biggest reason some people are struggling right now while others aren't.In this episode, Tucker and I break down what we saw at the event, why houses are basically illiquid right now compared to a hot market, and the real difference between the investors who are stressed out chasing deals versus the ones sitting comfortably with options. We also get into where we think rates and the broader market are headed, why the AI hype might be a bigger bubble than people realize, and how that could actually end up being good news for real estate. If you're feeling the pressure to keep the machine running right now, this one's for you.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Story 1- Mae's office is full of “Junjun” encounters.Story 2- Bea scrambled out of her office because she saw some…thing?WATCH in Youtube youtube.com/@philippinecampfirestoriesLISTEN via: bit.ly/PhCampfireStoriesLike, Follow and Join us in our social media channels!Email Address: campfirestoriesph@gmail.comFacebook:https://www.facebook.com/philippinecampfirestories/Instagram: https://www.instagram.com/campfirestoriesphTikTok @campfirestoriesphFB Group Messenger: https://m.me/ch/AbYMxBMNFZA6gEpa/You can send over your support thru the following platforms:Patreon patreon.com/campfirestoriesphPaypal earlm.work@gmail.comAudio Production by The Pod Network EntertainmentFor any collaboration, brand partnership, and campaign run inquiries, e-mail us at info@thepodnetwork.com.#podcastph #philippinecampfirestories #santelmosociety #pinoyhorror #pinoypodcast #horror #horrortok #horrorstory #horrorstories #tagaloghorrorstories #tagaloghorror #tagaloghorrorstory #ghostmode #tagaloghorror #kakatakotSupport this show http://supporter.acast.com/philippinecampfirestories. Hosted on Acast. See acast.com/privacy for more information.

Hip-hop artists Salt-N-Pepa and Bravo's Phaedra Parks join Jeff & Shane to talk about Phaedra's climate controlled fur vault. Plus, Salt-N-Pepa tell the chumps about working at a call center & how their music helps sharks breed.  • • •  Want more Jeff Lewis? Click here to sign up for 3 free months of SiriusXM and listen weekdays to "Jeff Lewis Live" from 12-2pE/9-11aP on Radio Andy Channel 102. Plus, tune into The Jeff Lewis Channel for even more Jeff content streaming exclusively on the SiriusXM app channel 789. • • •  Host - Jeff Lewis Guests - Salt-N-Pepa, Phaedra Parks, & Shane Douglas Vice President - Tim Johnson Senior Directors - Lisa Mantineo & Alyssa Heimrich Senior Producer - Jamison Scala Associate Producer & Editor – Oscar Beltran Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Grab our breakdown of the 5 Low-Cost Businesses That Make $1 Million: https://www.franchiseempire.com/lowcost?utm_source=feThis video breaks down the exact roles, responsibilities, and level of control shared between a franchisor and a franchisee. While the franchisor is responsible for providing the complete operational blueprint including marketing, training guidelines, and brand protection tools the franchisee is the ultimate business owner who handles everyday operations like hiring, staff management, and executing the system. Through personal anecdotes about owning Five Guys franchises and navigating site approvals, the speakers emphasize the importance of following the proven system and maintaining a collaborative relationship to achieve profitability.------------------Considering Investing In A Franchise?

How do you grow a home services division from $3 million to $15 million, with a goal of $20M this year? In this episode of Can't Stop the Growth, Chad Peterman sits down with Blake Wiltshire, Director of Residential Services at Althoff Home Services in the Chicagoland area, to break down exactly what changed and what it took. Blake started at Althoff in 2004 sweeping floors and making warehouse deliveries. Today he runs the entire residential division. The growth didn't come from throwing money at ads. It came from the blocking and tackling: rebuilding the call center, retraining technicians, and getting relentless about the basics most contractors skip. Whether you're a $3M shop trying to find the next gear or a $15M operator pushing toward $20M, this conversation is a masterclass in growing through fundamentals instead of ad spend. Subscribe to Can't Stop the Growth for more conversations with the leaders elevating the home service industry. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Check out Althoff Home Services: https://callalthoff.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

THE TIM JONES AND CHRIS ARPS SHOW 0:00 SEG 1: US strikes Iran for 10th night 16:47 SEGMENT 2: DAVID STOKES, Director of Municipal Policy at the Show-Me Institute || Officials in Maryland Heights have decided to transfer police emergency dispatching to a regional call center amid a labor shortage they say makes it difficult to find qualified dispatchers. || The rising cost of Kirkwood's new public works building: "At the same time, the city faces a multimillion-dollar budget hole, brought on largely by overspending in the electric department, plus a troubled water system that could cost $90 million to repair." || St. Louis Aldermen on Monday agreed to allow new data center developers to sidestep renewable energy requirementsshowmeinstitute.orgx.com/DavidCStokes 32:11 SEGMENT 3: CHRIS CORNER: Liberalism is a mental disorder https://newstalkstl.com/ FOLLOW TIM - https://twitter.com/SpeakerTimJones FOLLOW CHRIS - https://twitter.com/chris_arps 24/7 LIVESTREAM - http://bit.ly/NEWSTALKSTLSTREAMS RUMBLE - https://rumble.com/NewsTalkSTL See omnystudio.com/listener for privacy information.

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Episodio dedicado a Brenda.Una mujer llega a un nuevo trabajo en el cual los empleados actúan raro ante su presencia, ella intenta hacerse la fuerte y afrontar aquellas miradas que la persiguen. Sin embargo, cuando le toca el turno de noche, descubre una verdad aterradora sobre la anterior y única empleada mujer que había en la empresa. Desde ese momento la pesadilla comenzó.Sígueme en Instagram: dantempoplusAyúdame a llegar a la meta de los 100KSuscríbete a mi canal de YoutubeContacto: dantempoplus@gmail.com Hosted on Acast. See acast.com/privacy for more information.

In this episode of Dental Unfiltered, Dr. Andrew Vallo breaks down exactly why his dental group transitioned to a call center model and how it's delivering real ROI. He compares the pros and cons of call center coverage against traditional in-house teams and virtual assistants (VAs). Tune in to discover why capturing missed calls can translate directly into thousands of dollars in added production for your practice.

One of the most frustrating parts of running a roofing company right now is feeling like someone else controls your growth.Maybe it's the lead company.Maybe it's the marketing agency.Maybe it's a referral source that's slowed down.Or maybe it's the simple reality that every lead seems to cost more than it did a year ago.When leads get tight, most contractors react the same way:"We need more leads."But in many cases, that's not actually the problem.The real problem is control.When your business depends entirely on outside sources for opportunities, you're constantly reacting instead of proactively creating growth.That's exactly why I sat down with RSA mentor Kody Landals.After building and scaling an in-house call center for his own roofing company, Kody went on to help implement the same systems across multiple roofing brands.Watch this interview where Kody breaks down the 5-step framework for building your own roofing call center.A few of the topics we cover:• The first numbers you need to know before spending a dollar on leads• The technology stack that makes an in-house call center possible• Why hiring for personality beats hiring for call center experience• How to create scripts, scorecards, and accountability systems that actually work• The daily metrics that tell you whether your lead generation is healthy—or headed for troubleIf you're looking for more control, more predictability, and a practical framework for building an internal lead generation engine, I think you'll get a lot from this one.Stay strong.P.S. Kody is working with contractors like you on lead generation, call center builds, phone sales, and scaling. If you want to join Kody, the other RSA mentors, and surround yourself with a community of value-aligned roofers growing together, then joining The Roofing STRONG Alliance™ community might be for you: https://rsa.pro/Membership is now included at no additional cost for The TAMKO Edge® Certified Contractors.=============Join The Roofing STRONG Alliance by TAMKO™ (RSA): https://rsa.pro/Exclusively available to The TAMKO Edge® Certified Contractors at no additional cost.FREE Starter Membership (RSA): https://rsa.pro/freePODCASTApple Podcasts: https://apple.co/3fSQievSpotify: https://bit.ly/3eMAqJeFOLLOWFacebookInstagramTikTokLinkedInThe views and opinions expressed are based on Adam's long tenure and personal experiences as a roofing service consultant prior to coming to TAMKO. As such, his views are intended for general informational purposes only and should not be considered professional advice regarding insurance, financing, legal matters, compliance, or business transactions. Communication techniques demonstrated are intended solely to help contractors better understand and serve homeowners — not to encourage manipulative, deceptive, or high-pressure sales practices. Contractors must ensure their sales and business practices comply with all applicable federal, state, and local laws, including consumer protection (including cooling-off periods, cancellation rights, or home solicitation sale regulations), telemarketing, lending (including the Truth in Lending Act), and employment. Financing examples are illustrative only; terms, availability, and required disclosures vary by lender and state. TAMKO makes no representation regarding any financing product or its availability. Any discussion of business financing, credit, or capital strategies is general in nature; contractors should consult qualified financial, legal, and other professional advisors before making borrowing or credit decisions or any other decisions related to their business operations.Content produced on or before 5/13/26 was previously produced by The Roof Strategist, TAMKO Building Products LLC makes no representations or warranties regarding its accuracy, completeness, or applicability to current products, programs, or operations.

In this episode of Lennox ON AIR, Doug and Dave sit down with dealers Jason Schlunt (Bellows Plumbing, Heating, Cooling, and Electrical) and Dalton LaMay (Dalton's Heating and Cooling), alongside Lennox leaders, to explore how AI is reshaping the call center—and why missed calls are quickly turning into missed revenue. From shifting homeowner expectations to the need for instant response, they break down how dealers are rethinking the way they capture and convert inbound opportunities.The group also dives into where opportunities are slipping through the cracks and how top performers are closing the gap. You'll hear real-world insights on combining human teams with AI, improving response times, and creating a more consistent customer experience. If you're looking to reduce missed opportunities and capture more demand, this episode delivers practical takeaways you can put to work right away.Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!Lennox ON AIR is a Lennox Learning Solutions Production.

In this episode of Hear Tell, Diana Keough talks with University of Georgia law professor and 2023 UGA MFA graduate Elizabeth Chamblee Burch about her new book, The Pain Brokers: How Con Men, Call Centers, and Rogue Doctors Fuel America's Lawsuit Factory. Part investigative journalism and part legal exposé, The Pain Brokers takes readers inside the hidden world surrounding transvaginal mesh litigation — a sprawling system of telemarketers, mass tort lawyers, questionable medical practices, and billion-dollar settlements built around women searching for relief from chronic pain. Kirkus Reviews described Beth's book as “a clarion call for reform and change.” In their conversation, Diana and Beth discuss how Beth organized such a large and complicated story, how she approached writing fairly about deeply flawed characters, and the care she took to preserve the dignity of the women at the center of the book — women whose suffering had already been exploited for profit. They also talk about the challenge of translating dense legal and medical material into narrative nonfiction that remains deeply human at its core. The Pain Brokers is available wherever books are sold.  For more information about Elizabeth and her work, visit her website: https://www.elizabethchambleeburch.com/

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:Tucker and I have been watching this market carefully for a while now, and this episode we finally just said what we really think. We get into where rates are headed, what the Iran peace talks might mean for bond yields and real estate, and why this current stagnant stretch has honestly been harder than the 2008 crash for a lot of operators out there. There's real pent-up demand sitting on the sidelines — the question is when it breaks loose, and whether you'll be positioned to catch it.We also get honest about some of the decisions we've made over the past couple of years, including why Tucker intentionally slowed his operation down and why that was actually the smarter play. We talk about what it really takes to build lasting wealth in real estate versus just staying busy, why personal liquidity changes everything about how you make decisions, and what we've seen happen to people who chase the wrong goals at the wrong time. Good one this week — hope it hits.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

"The goal is not to win the argument. The goal is to keep the customer." Episode Chapters [01:00] Why Service Recovery Creates Loyalty [03:13] Empowering Employees to Solve Problems Fast [05:32] Service Recovery in Call Centers and High-Volume Environments [09:04] The LAST Model for Handling Complaints [11:22] How Great Recovery Protects Your Reputation Most leaders spend a lot of time thinking about how to prevent problems. That's important, but problems will happen anyway. What often separates a good organization from a great one is how quickly and professionally it responds when expectations are not met. Some of the strongest customer relationships are built during moments of disappointment, when employees take ownership, listen carefully, and turn frustration into trust. In this episode, Lee Cockerell explains why effective service recovery makes all the difference in business. It often creates stronger customer loyalty than a flawless experience. He shares his experience using the LAST model to turn difficult situations into lasting relationships. Read the blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.  

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:This week I sat down with Greg, a seasoned real estate operator out of the Seattle area who's been in the trenches of this business for years and this conversation did not disappoint. We kick things off with a raw story about a deal I fumbled. Signed too fast, left $30K on the table, and the buyer ended up regretting the whole thing too. It's one of those lessons that stings but the kind you actually learn from. From there, Greg and I go deep on what really separates the operators who last in this business from the ones who burn out or burn bridges. And spoiler: it's not AI, it's not the hottest software, and it's definitely not how loud you are online.We also get into some real talk about AI in real estate. What's actually useful, what's smoke and mirrors, and why the fantasy of automating your way to deals is setting a lot of people up for failure. Greg breaks down how he's using tools like his Atlas system to get in front of motivated sellers faster, but we're both clear that the money is still made in the room. In negotiations, relationships, and reputation built over years. If you're a real estate agent or investor trying to figure out how to actually build something that lasts, this one's for you.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Send us Fan MailThe onslaught of customer AI agents.In the next 9 to 12 months, your customer will be able to say “hey Siri, call my subscription company and cancel my plan, then chat with the ABC airline and move my flight from Tuesday to Wednesday.”The AI agent launches the call or chat. It acts on their behalf.Think about what that does to your cx volume. Interactions are going to skyrocket. This is when and why AI in your contact center stops being optional. You'll need it just to handle the sheer volume of bots coming at you.So the question becomes whether you have an AI front door. Something that can answer these calls, do the basic triage, and hand off to a human only when it actually needs one.You can still have human service for human callers but you will need Ai to handle the Ai. IMO Sla will become less and less of a core metric as bots will wait in queue and won't care. How we operate will change too. All you centers with retention lines and agents. How do you downsell or save a bot told to cancel?And it's going to be really bad at first. Customers will not be happy with the bot outcomes. They will call you back to try to fix. It will get better but it's going to be a rocky start. Volume are going up. This is one of the main things we're thinking about at Expivia. And it's exactly what we're getting ready to help our BPO customers handle.The bots are coming. The centers that planned for them win. The ones that didn't get buried. Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. Click here:expiviadigital.comFollow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelOttoQA: try.ottoqa.comExpivia: Expiviausa.com

Most home service companies don't have a lead problem. They have a follow-up problem. In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Kevin Wu, founder of Leaping AI, to discuss how AI voice agents and automation are helping home service businesses solve some of their biggest call center challenges. From missed calls and slow follow-up times to after-hours booking and lead nurturing, Kevin shares how AI is being used as a practical tool to support customer service teams, improve speed-to-lead, and create better customer experiences without replacing people. The conversation also explores the future of AI-powered call centers, how contractors can automate repetitive tasks, and why business owners should focus on using AI to eliminate bottlenecks instead of simply cutting payroll. What You Will Learn in This Episode Why speed-to-lead is still one of the biggest challenges in home services How AI voice agents help capture missed opportunities The difference between replacing employees and supporting employees Why call centers struggle with consistency and process adherence How AI can improve appointment scheduling and follow-up The role of AI in call monitoring and quality control Why data quality inside your CRM matters more than ever How AI can help clean and organize customer databases The future of automated outbound campaigns The risks of AI abuse and spam calling How responsible AI adoption can improve customer experience Why contractors should start experimenting with AI today If you're looking for ways to improve call handling, increase booked appointments, and build a more efficient service business, this episode is packed with practical insights. Timestamps 00:00 Challenges with contractor responsiveness 03:11 Kevin introduces himself 08:58 Kids' interest in trade careers 09:45 Issues with Customer Support Responsiveness 14:00 AI improving call center efficiency 18:33 Solving data analysis with AI 20:55 Improving business metrics accuracy 25:37 Implementing EOS for business owners 29:31 Focusing on business priorities 32:00 AI for persistent customer follow-up 35:27 Responsible AI use in marketing 39:33 Data export issues in QuickBooks 40:45 Using AI to clean CRM data 43:35 Trying something new for 30 minutes Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Joshua Crouch: https://www.linkedin.com/in/josh-crouch/ Kevin Wu: https://www.linkedin.com/in/kevin-wu-452a6393/ Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmasterypodcast • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly powered by: UpFrog: upfrog.com  MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/  Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/  Breezy: Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://getbreezyapp.com/schedule-demo PhoneTAP: Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo   

Relebogile Mabotja asks 702 landers what are the realities and unspoken truths of people working in call centres in South Africa, with 702 landers sharing their thoughts . 702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of lifestyle topics and a peak into the worlds of entertainment and leisure. Thank you for listening to a 702 Afternoons with Relebogile Mabotja podcast. Listen live on Primedia+ weekdays from 13:00 to 15:00 (SA Time) to Afternoons with Relebogile Mabotja broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/2qKsEfu or find all the catch-up podcasts here https://buff.ly/DTykncj Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Join Easy Button Real Estate LIVE in San Diego: https://easybuttonrealestate.com/liveSummary:We're back after a little hiatus, and we're not holding back. In this episode, Tucker and I catch up on what's been going on in our worlds: Tucker's pushing through his $5-6M spec build in Naples, I recently welcomed my first kid (and survived the first two weeks), and we both weigh in on where this market is actually headed right now: interest rates, the 10-year bond, geopolitical tension, and all the weird signals that make it nearly impossible to read the tea leaves right now.But the real conversation? We get into the Brandon Turner situation, one of the biggest real estate syndication stories circulating online right now. Whether you've been following it or this is your first time hearing about it, we break down the real lessons behind it: what happens when you skip too many rungs on the investment ladder, how social media celebrity can fast-track your way into deals you're not ready for, and why the people who truly build lasting wealth in this game rarely, if ever, make the news. If you're wholesaling, flipping, or thinking about raising capital, this one's for you.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Lou on says the coverage of the food stamps adjustments is liberal media gas lighting.See omnystudio.com/listener for privacy information.

Lou on says the coverage of the food stamps adjustments is liberal media gas lighting.

If your company relies on call centers to support your customers, you'll want to listen to this podcast.  The Federal Communications Commission just put out a sweeping proposal to require the significant onshoring of non-US based call center operations implementation of new customer service standards, such as language proficiency requirements.  FCC mandates would normally only apply to companies that the FCC historically regulates—telecom carriers, cable providers, and wireless and satellite companies, etc.—but in this recent proposal, there's a shocking twist: the Commission is exploring whether to use a somewhat obscure statutory provision to extend its call center customer service mandates and onshoring requirements to any business that uses a U.S. phone number—retailers, banks, healthcare providers, you name it.    In this 12-minute episode of Staying Connected, Tony Mangino and Andrew Brown discuss the proposed rules, why the FCC thinks it has the authority to mandate customer service standards and call center operations of companies it does not regulate, and what enterprise customers need to do before these rules reshape their costs and vendor relationships. If you would like to learn more about our experience in this space, please visit our  Communications Regulatory Advice and Advocacy webpage.

Send us a message!In this episode, we are joined by Paul Wohlford and Amanda Szubert of Call Center Solutions to talk about staffing, guest services, AI, and the growing need for reliable support in vacation rental operations.Paul and Amanda share how Call Center Solutions grew out of a real hospitality staffing challenge and how their nearshore team in Montego Bay, Jamaica now supports vacation rental and hotel companies with reservations, outbound calls, after-hours support, back-office work, and more.The conversation also explores why human connection still plays such an important role in hospitality, even as AI becomes a bigger part of guest communication. Paul and Amanda break down how operators can use technology to support their teams while still creating the kind of guest experience that builds trust, drives bookings, and keeps people coming back.We discuss:05:59 - How Call Center Solutions got its start in the hospitality space05:59 - Why staffing continues to be a challenge for reservation and guest service teams12:00 - How nearshore support can help operators improve consistency and coverage10:20 - The role of redundancy during storms, outages, and operational disruptions14:40 - Where AI fits into guest communication and agent support16:01 - Why human connection still matters in vacation rental hospitality13:20 - The importance of training, knowledge bases, and quality assurance44:41 - How support teams can help identify gaps in the booking experience28:21 - What operators should consider when outsourcing guest servicesConnect with CCS:Website Link: https://www.ccssuccess.com/LinkedIn Link: https://www.linkedin.com/company/my-call-center-solutions/Facebook Link: https://www.facebook.com/ccssuccessInstagram Link: https://www.instagram.com/call.center.solutions/Connect with Paul:Email: paulw@ccssuccess.comConnect with Amanda:LinkedIn: https://www.linkedin.com/in/amanda-szubert-8b26a033/ ✨ Exclusive Offer to Alex & Annie Listeners: Improve efficiency and customer engagement with Call Center Solutions.Get all setup and implementation fees waived when you let them know you heard about CCS from Alex & Annie.

Ralph welcomes six authors to discuss their books: “Beyond Nuclear” founder Linda Gunter; trial lawyer Sean Simpson; law professor Elizabeth Burch; naturalist David Schmidt; industrial hygienist Marc Axelrod; and educator and advocate Jonathan Kozol.Linda Gunter is the founder of the US-based non-profit Beyond Nuclear and serves as its international specialist. Previously, she was a journalist at USA Network, Reuters, and The Times. She launched, and writes for Beyond Nuclear's online magazine, Beyond Nuclear International. And she is the author of No To Nuclear: Why Nuclear Power Destroys Lives, Derails Climate Progress and Provokes War.We need to reduce the most carbon, the fastest, for the least cost—and that's renewables every time. But it's also an issue of: as we divert funds towards nuclear power (new reactors, which are not here now, they're just aspirational ideas on paper, none of the designs have certifications or licenses yet) as we divert time and our money towards waiting for something that will perhaps take a decade or two (or never) to materialize, and as we squeeze out renewables in the process, what do we do? We continue to burn fossil fuels. So actually, choosing nuclear as an answer to climate makes the climate crisis worse.Linda GunterSean Simpson is an attorney specializing in civil jury trials, representing individuals who have been harmed by someone else's carelessness or intentional wrongdoing. He is the author of Punitive Damages: The Lawyer's Tool for Shaping Society.[Punitive damages are] typically not covered by insurance. But oddly enough, there's a trend coming now where these corporations—because they're in control, we've let them have the reins, and now they're getting insurance companies to sell them coverage to cover their punitive damages, which is totally a 180. If somebody else is going to pay your punishment for you, it's not going to sting your rump if somebody gets spanked on somebody else's behind.Sean SimpsonElizabeth Burch is a professor at the University of Georgia School of Law, and co-author of Perceptions of Justice in Multidistrict Litigation: Voices from the Crowd. She is the author of The Pain Brokers: How Con Men, Call Centers, and Rogue Doctors Fuel America's Lawsuit Factory.Imagine that you are sitting in your kitchen and you get a phone call one night. And you answer, and the person on the other end of the line knows an inordinate amount of information about you—they know your name, they know your birth date, they know the name of your doctor, the name of your hospital, the date and type of medical implant that you had put in you. And then they tell you that you have a ticking time bomb in you. And if you don't have this removed immediately (that in this case was pelvic mesh, which is designed to deal with incontinence and pelvic organ prolapse) that you are going to die. But not to worry, they are setting up appointments down in South Florida to have the mesh removed. What they don't say is all of the important things.Elizabeth BurchDavid Schmidt is lifelong San Francisco Bay Area resident, naturalist, and environmental historian. He worked as a writer in the public affairs office of the U.S. Environmental Protection Agency in San Francisco from 1991 to 2021, led dozens of hikes for the Greenbelt Alliance in the region's extensive public parklands, and volunteered on habitat restoration projects for the Golden Gate National Parks and the California Native Plant Society. He is the author of San Francisco Bay Area: An Environmental History.I think [the environmental movement in the Bay Area] is the most successful regional environmental movement in US history. Its victories have had a tremendous impact on protecting the natural landscape, the agricultural landscape. And this is a landscape that is famous for its scenic beauty. It's among the world's most biodiverse landscapes with more than a thousand species of plants and wildlife. And persistence pays off. That is the theme that comes across time and again with environmental victories is: persistence pays off.David SchmidtMarc Axelrod is an award-winning front line industrial hygienist and workplace safety professional. He has developed and implemented programs to protect people from industry's most hazardous technologies. He has worked for employers including Boeing, Kaiser Permanente, UCLA and the City of Beverly Hills. He is the author of The Flame Bucket: Adventures in Workplace Safety.You can lie down in the flame bucket and stop a [rocket] launch, but you can only do it once. So I decided that we had a very risky program [at the city of Beverly Hills]. It was for testing our commercial drivers for alcohol and drugs. And somehow they got a big percentage of them, almost a third of them, got left out of the program. And I can see, being backstage, what happens in city government where people leave and people come and how these kinds of things can occur. But when they do happen, what you've got to do is stop everything, blame the people that left, and then fix it right away. But this program—even though people knew that there was a big gap in it, they just didn't want to fix it. But I knew as City Safety Officer, I was responsible. So after months of delay, I said, “Listen, these drivers can't drive anymore. They can't do their safety functions without a clearance test from our drug and alcohol program.” And so that got their attention, and we quickly fixed the program, and I got a lot of thank yous. And then a few days later, I was fired.Marc AxelrodJonathan Kozol is a leading advocate for child-centered learning, equality, and racial justice in our nation's schools, and he travels and lectures about educational inequality and racial injustice. Mr. Kozol is the author of nearly a dozen books about young children and their public schools, including Death at an Early Age, An End to Inequality: Breaking Down the Walls of Apartheid Education in America, and We Shall Not Bow Down: Children of Color Under Siege: An Invocation to Resistance.My book is not simply a polite description of these problems. It's probably the most militant book I've ever written. It's an open call for militant resistance. And, you know, I get condemned for that, but I'm not afraid to say that I'm an unregenerate activist, and I'm too old to change my stripes.Jonathan KozolNews 5/1/26* Perhaps the biggest news of the week is the Supreme Court's 6-3 decision in Louisiana v. Callais to gut Section 2 of the Voting Rights Act, which preserved majority-minority congressional districts. In practice, this ruling gives conservative Southern states license to draw these districts out of existence. Jonathan Cervas, a political scientist at Carnegie-Mellon University who has served as a special master in multiple Voting Rights Act cases, is quoted in AP saying “The Voting Rights Act as a means to protect minority voters from vote dilution is essentially dead.” In the Washington Post, NAACP President Derrick Johnson called the decision “a devastating blow to what remains of the Voting Rights Act, and a license for corrupt politicians who want to rig the system by silencing entire communities,” and “a major setback for our nation and…the hard-won victories we've fought, bled, and died for.” In practice, this ruling is sure to set off a new round of redrawing congressional districts, likely resulting in a net gain of 12 seats – half of the Southern Section 2 districts – for the GOP. In Louisiana itself, CNN reports Governor Jeff Landry has halted House primaries, where “Early voting was scheduled to begin Saturday and overseas ballots had already gone out.” Moreover, “Democratic Rep. Cleo Fields, whose district is at the center of the Supreme Court's redistricting decision, said…Landry had told him he anticipated issuing an executive order to suspend the House election and call a new one.”* Speaking of Southern congressional districts, in Florida's 20th district, Sheila Cherfilus-McCormick has “defiantly” filed to run again in the special election for her former district, per NOTUS. Cherfilus-McCormick resigned her seat in Congress last week just minutes before the House Ethics Committee was scheduled to “recommend punishment on an array of charges.” She had previously been found guilty of “25 ethics violations, including allegedly stealing $5 million dollars in federal disaster-aid funds used to bolster her 2021 campaign,” following an extensive investigation running for two years and including “issuing 58 subpoenas, interviewing 28 witnesses and reviewing over 33,000 documents.” Elijah Manley, the young progressive running for the seat, is quoted saying “Sheila Cherfilus-McCormick resigned in disgrace moments before her colleagues were set to expel her from Congress…The last thing our community needs is a second round of chaos and instability. She should focus on her legal troubles.”* In more positive news from Congress, Rep. Greg Casar announced this week that the Congressional Progressive Caucus he chairs is issuing a new Affordability Agenda, bringing together a slew of bills sponsored by progressives – on topics ranging from housing to groceries to prescription drugs and more – into a unified package. In an introduction, the Caucus emphasizes that “Americans are facing a cost-of-living crisis and…At the same time, Democrats are searching for a vision that wins back the trust of working families and provides a mandate to deliver the big changes our country needs in 2026.” The question now is whether the Democratic Party will take up this banner and run with it or once again spurn their progressive base.* Meanwhile, the Trump administration is occupied with their continuing efforts to persecute comedians for anodyne jokes. The latest on this front is the Federal Communications Commission ordering the Walt Disney Company's ABC to seek early broadcast license renewals for the eight TV stations it owns, following a joke about Melania Trump on Jimmy Kimmel's late night show, NPR reports. The joke, a “mock speech for an alternative White House Correspondents' Dinner,” which went “Our first lady Melania is here. So beautiful. Mrs. Trump, you have a glow like an expectant widow,” aired three days before the actual White House Correspondents' Dinner and the corresponding security threat. Kimmel has stressed that the joke was about the age difference between the President and First Lady “not, by any stretch of the definition, a call to assassination. And they know that.” FCC Commissioner Anna M. Gomez, sole Democrat still on the commission, issued a statement calling this “the most egregious action this FCC has taken in violation of the First Amendment to date…As part of its ongoing campaign of censorship and control, the White House called publicly for the silencing of a vocal critic, and this FCC has now answered that call.”* Another scandalous act of corruption from inside the federal government came to light this week with Gannon Ken Van Dyke, a special operations soldier stationed at Fort Bragg being charged with insider trading. Specifically, Van Dyke is charged with three counts of violating the Commodity Exchange Account, one count of wire fraud and one count of an unlawful money transaction for using classified government information to win over $400,000 via prediction betting site Polymarket vis-a-vis the kidnapping of Venezuelan President Nicolás Maduro, per the Hill. U.S. Attorney for the Southern District of New York Jay Clayton, also heading up the prosecution of President Maduro, is quoted saying “Prediction markets are not a haven for using misappropriated confidential or classified information for personal gain.” For their part, Polymarket has announced tightened insider trading rules, but continues to insist that “When we identified a user trading on classified government information, we referred the matter to the DOJ & cooperated with their investigation,” and that Van Dyke's arrest is “proof the system works.”* In more news related to Latin America, a new poll shows leftist Senator and presidential candidate Iván Cepeda with a substantial lead, according to the City Paper Bogotá. In polls of the first round, Cepeda drew 44.3%, while his rivals, Abelardo de la Espriella and Paloma Valencia drew 21.5% and 19.8% respectively, an impressive showing for Valencia who has nearly doubled her support since the last poll was taken. In the second round, polling shows Cepeda besting both rivals, 54.6% to 42.6% against de la Espriella and a narrower 51.2% versus 46.6% against Valencia. A Cepeda victory would continue the leftward trend in Colombian politics begun with the election of Gustavo Petro in 2022, a remarkable turnaround for one of the most stalwart conservative countries in the region.* Elsewhere on the globe, a new poll shows Jeremy Corbyn – the British left icon, former Labour Party leader and founder of Your Party – in danger of losing his long-held seat in the riding of Islington North. Corbyn, who was first elected to the seat in 1983, was able to keep his seat as an independent MP even after his expulsion from the Labour Party following the hostile takeover of the party by the centrist Keir Starmer regime. Yet now, with Your Party coming apart at the seams, the Greens look poised to capture the seat. However, the Canary notes that this poll only asked voters about their partisan voting intentions, with no mention of individual candidates. This means even if voters in Islington North are more sympathetic to the Greens overall, they could still return Corbyn himself to Parliament. Nevertheless, this poll gives some indication of how successfully the Greens have outmaneuvered Your Party, even in what should be their most solid riding.* Another iconic British public figure – King Charles III – is in America this week for a royal visit in which he addressed a joint session of Congress, met with President Trump and enjoyed a White House dinner. On Wednesday, the King attended a wreath-laying ceremony at Ground Zero in New York City, along with New York Governor Kathy Hochul, New Jersey Governor Mikie Sherrill and, most strikingly, New York City Mayor Zohran Mamdani. This unlikely pairing has clearly piqued the interest of the press, who asked Mayor Mamdani what he would talk about with the King if they were to have a private moment together. While the duo did not ultimately have a private meeting, Mamdani responded that he would “probably encourage [the King] to return the Kohinoor diamond,” which POLITICO identifies as “an enormous bauble set into a royal crown on display in the Tower of London,” noting that the diamond has “become a point of contention between England and India.”* In more local news, with the protracted California gubernatorial primary on the horizon at last, the International Alliance of Theatrical Stage Employees or IATSE, has thrown their weight behind progressive billionaire Tom Steyer, Variety reports. This piece notes Steyer's pledge to keep film and television production in Los Angeles along with his outspoken criticism of the merger between Paramount Skydance and Warner Bros. as well as his proposal to levy a tax on AI computations and use the proceeds to “fund training for displaced workers.” IATSE represents around 50,000 workers in California and 130,000 workers nationwide. Steyer has amassed considerable union support in his bid for perhaps the second most powerful political executive position in the country after the presidency, including the California Teachers Association, the California Federation of Teachers, and the California Nurses Association. Steyer's closest Democratic rival in the open primary, former Congressman, state Attorney General and HHS Secretary Xavier Becerra is racking up endorsements as well, including from Planned Parenthood Affiliates of California and powerful California politicianss such as Assembly Speaker Robert Rivas. With a close race between the top four leading Democrats and Republicans, the June 2nd primary is sure to conclude with a photo finish.* Finally, in Washington DC, the Democratic Mayoral primary continues to grow more acrimonious. This week, former Councilmember Kenyan McDuffie, the candidate backed by corporate donors and the DC political establishment, criticized progressive Councilmember Janeese Lewis-George in a fundraising email for supposedly accepting “dark money from outside interest groups.” Which groups you may ask? Local unions, representing tens of thousands of DC workers, including local branches of the AFL-CIO, UFCW, transit workers, teachers, the building trades and more. In a stinging rebuke, the unions excoriated McDuffie for his “disturbing pattern of anti-union talking points and votes” including opposition to wage increases for DC restaurant and child-care workers – while simultaneously accepting donations from “MAGA developers…[and] utility and energy executives.” Moreover, Axios reports Safe & Affordable DC, a labor-aligned super PAC, is launching a half-million dollar ad blitz attacking McDuffie on his record of favoritism towards the utilities at a moment when bills are higher than ever. Tensions mounted even higher this week, when the D.C. Office of Campaign Finance opened an investigation to determine whether Lewis George's campaign is collaborating too closely with her union allies – an allegation she has dismissed as “baseless.” It is worth noting that DC progressives have had this accusation leveled at them in the past, only for it to indeed prove baseless. Expect this race to get more heated, and more expensive, the closer we get to the June 16th primary.This has been Francesco DeSantis, with In Case You Haven't Heard. Get full access to Ralph Nader Radio Hour at www.ralphnaderradiohour.com/subscribe

Most home service companies still treat the call center like an expense. That is a mistake. In this episode of Can't Stop the Growth, Chad Peterman sits down with Avoca's Tyson Chen to break down why the call center should be treated like a true revenue driver. From booking rate clarity to missed daytime opportunities, after-hours overflow, membership conversion, and smarter coaching, this conversation is packed with practical insight for HVAC, plumbing, and trade leaders who want to stop losing revenue they never even knew they had. This episode is especially valuable for owners, GMs, call center managers, and operators preparing for peak season and trying to maximize every lead that comes through the door. Additional Resources: Connect with Tyson Chen Learn more about Avoca Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Your call center is not overhead Know your real booking rate After-hours is a major revenue leak Missed calls reveal bigger operational problems Coaching needs more than a few sampled calls Input metrics drive output metrics Memberships increase commitment Operations and call center must stay aligned

On this episode of The CJ Moneyway Show x GI: The States Capital, we journey with Richard Blank—CEO of Costa Rica's Call Center, keynote speaker, entrepreneur, and pinball machine collector—who traded comfort in Philly for legacy-building in Latin America. Richard's story is a bold, inspiring narrative of taking risks, building culture from the ground up, and living a life of intention. Learn how he turned telemarketing into an art form and created a motivational company culture that drives seven-figure success in paradise. CJ MONEYWAY SHOW LINKS Website https://cjmoneyway.com Listen on All Platforms https://pod.link/1707761906 Book CJ Moneyway https://calendly.com/cj-cjmoneywayshow/60min CJ Moneyway Listener Benefit CJ Moneyway listeners can access $40+ savings here: https://readyrx.com/treatments/se?coupon=cjmoney #RichardBlank #GIStatesCapital #Entrepreneurship #BusinessPodcast #PuraVida #Motivation #Leadership #Telemarketing Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Nan epizòd Carel Pedre resevwa Walensky Olicier, moun ki dèyè chèn YouTube "ThatBoyLens" la.Vin dekouvri kòman yon jèn ayisyen kite travay li nan call center pou l vin youn nan pi gwo kreyatè kontni k ap montre bèl bò Ayiti nan mond lan. Nou pale sou:- Kòman li kòmanse ak sèlman 50 dola ak yon telefòn Samsung.- Estrateji li itilize pou l fè videyo l yo an anglè pou l touche yon odyans entènasyonal.- Kòman li rive jwenn gwo kontra ak mak entènasyonal pandan l ap viv Ayiti.- Enpòtans travay li nan chanje fason mond lan wè Ayiti.

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:Most people see what's happening in the news — gas prices climbing, insurance costs through the roof, tariffs hitting construction — and they freeze up. Tucker and I think that's exactly backwards. In this episode we break down how small operators like us actually have an edge right now, and why playing the same game as the big publicly traded builders is a trap you want to avoid.We get into the real stuff — why investors are bailing on vacation rentals in California and Florida, how new state wealth taxes are quietly shifting where people want to live, and how to spot development opportunities in your zip code before the rest of the market catches on. You don't need to be an economist to use any of this. You just need to know what to look for and stay ahead of it rather than become a victim of it.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:In this episode, we unpack what's happening in the broader market—from geopolitical tensions around Iran to volatility in crypto—and what it actually means for real estate operators making capital decisions right now. We also talk candidly about how experienced investors think about liquidity, risk exposure, and where they choose to park cash outside of active deals.Then we break down the practical path to doing your first spec development deal: why partnering with a builder (not just a GC) matters, how to evaluate lots the right way, what timelines can quietly kill returns, and how to avoid getting stuck in multi-year permitting traps. If you're looking to move from sourcing deals into building them, this episode gives you a clear operator-level starting point.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Turn Your Real Estate Business Into a $100,000/Month PROFIT Machine in 2026: https://creative-crafter-3107.kit.com/c0b266c717?utm_source=youtube&utm_medium=social&utm_campaign=march_workshopJoin the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:In this episode, we talk about how something happening halfway across the world is starting to hit much closer to home. From delayed materials to rising costs, we're seeing firsthand how global events are beginning to slow down real estate development in ways that aren't always obvious at first.We also get into how we're thinking about operating through it, what this means for timelines, and why staying aware of these shifts matters more than ever right now. If you're building or developing, this is something you can't afford to ignore.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Not Today... Jenn talks about her "Breast Revision" and how her doctor ghosted her. Eddie's dentist closed down.  Now Jenn and Eddie both really hate call centers. Should we be terrified human a petri dish of human brain cells can now play a first person shooter game? Plus, Florida Man Friday!

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:In this episode, we talk about the growing hype around AI and what it actually means for real estate entrepreneurs. There's no question the technology is powerful, but we don't think AI is going to replace operators anytime soon.We break down how we're thinking about AI in our own businesses not as a magic solution, but as a tool that can make good operators more efficient. From underwriting deals to running systems and making better decisions, AI can help, but it won't replace experience, judgment, or execution.We also talk about where the real estate market sits right now, why stable markets can create great opportunities, and why trying to skip steps in this business is usually a mistake.At the end of the day, the best deals still go to the best operator AI or not.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

The Rod and Greg Show Daily Rundown – Tuesday, March 10, 20264:20 pm: RedState contributor Ward Clark joins the show to discuss his recent piece that ponders if President Donald Trump is reshaping the world by punishing socialist regimes.4:38 pm: Molly Moore, Chief Operating Officer for LiveOps, joins Rod and Greg to discuss a Federal Communications Commission proposal to limit U.S. telecom firms use of foreign call centers and require their workers to be proficient in English.6:05 pm: State Representative Karianne Lisonbee joins the show to discuss her decision to run for Congress in Utah's 2nd District against incumbent and fellow Republican Blake Moore.6:38 pm: Peter Rosenberger, author, caregiver and national radio host, joins Rod and Greg to discuss his piece for The Blaze about how, following the death of Rush Limbaugh, his audience became scattered.

Thomas Kicker ist CEO von Magenta Telekom – einem Unternehmen, das für viele Menschen ganz selbstverständlich zum Alltag gehört: Telefonieren, Surfen, Streamen, Homeoffice. Dahinter stehen tausende Mitarbeiterinnen und Mitarbeiter, die jedes Jahr für einen Milliardenumsatz sorgen. Einen Teil seiner Karriere hat Kicker im Silicon Valley verbracht, war bei Palantir, einem der umstrittensten Tech-Unternehmen der Welt, und kommt aus einer Mischung aus Beratung, Technologie und Start-up-Welt. Gerold Riedmann vom STANDARD spricht mit ihm über KI im Call Center, den Preis von billigem Mobilfunk, Social-Media-Verbote für Kinder, den Zeitfresser TikTok und den vermurksten Glasfaserausbau in Österreich. Kicker erklärt, wieso Österreich wieder einen Leistungswillen aufbauen und Europa mit Blick auf die KI-Transformation in die Offensive gehen muss. Er erzählt, was Palantir erfolgreich gemacht hat. Und er schildert, wie die Techkonzerne und Texas San Francisco ruiniert haben.

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:AI is everywhere right now and honestly, we're seeing a lot of real estate entrepreneurs getting stuck because of it.In this episode, we talk about AI overwhelm and why it might actually be slowing your business down instead of speeding it up. We break down where AI can genuinely help (and where it absolutely won't), why residential real estate is still a people business, and why talking to sellers will always outperform tinkering with tools.If you've been feeling behind, distracted, or tempted by every new AI update, this one's for you. Sometimes the real bottleneck isn't technology… it's execution.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Episode 1906 - brought to you by our incredible sponsors: BETTER HELP: Your emotional wellbeing matters. Find support and feel lighter in therapy. Sign up and get 10% off at BetterHelp.com/HARDFACTOR.  QUINCE: Don't keep settling that clothes that don't last. Go to Quince.com/hardfactor for free shipping and 365 day returns.  BRUNT WORKWEAR: Get $10 Off boots and clothing at BRUNT with code HARDFACTOR at www.bruntworkwear.com LUCY -  100% pure nicotine. Always tobacco-free. LUCY's the only pouch that gives you long-lasting flavor, whenever you need it. Get 20% off your first order when you buy online with code (HARDFACTOR).  Lucy.co 00:00:00 Timestamps 00:11:50 Camels disqualified from beauty pageant for getting botox 00:25:47 Humans and neanderthals interbred 00:29:49 Physicist claims he found heaven's physical location - 00:34:43 “Spanish” option at Washington Call Center offered AI bot with thick spanish accent speaking english And much more Thank you for listening and supporting the pod! Go to patreon.com/HardFactor to join our community, get access to Discord chat, bonus pods, and much more - but Most importantly: HAGFD! Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, hosts of N2K CyberWire ⁠⁠⁠Maria Varmazis⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Dave Bittner⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ alongside ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Joe Carrigan⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ are discussing the latest in social engineering scams, phishing schemes, and criminal exploits that are making headlines. Maria's story covers a BBC experiment by Thomas Germain showing how easily major AI tools like ChatGPT and Google's Gemini repeated a completely fabricated claim he posted online, highlighting what experts call a “renaissance for spam” as SEO-style manipulation resurfaces in the age of AI. Dave's story examines Elizabeth Chamblee Burch's book The Pain Brokers, which details how women with pelvic mesh implants were allegedly cold-called and steered into surgeries as part of a $40 million mass-tort recruitment scheme fueled by litigation finance and regulatory gaps. Joe's story reports on an alleged decade-long ticket fraud ring at the Louvre in Paris, where tour guides and museum employees are accused of reusing tickets and bribery, costing more than €10 million before French authorities made multiple arrests. Our catch of the day comes from Reddit, where a user tested the limits of a land developer. Resources and links to stories: ⁠I hacked ChatGPT and Google's AI - and it only took 20 minutes A Terrifying Scam and the System That Made It Possible The Pain Brokers: How Con Men, Call Centers, and Rogue Doctors Fuel America's Lawsuit Factory  Louvre tour guides accused of orchestrating $16m ticket fraud ring over a decade T&T&T Land&Sea ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Have a Catch of the Day you'd like to share? Email it to us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠hackinghumans@n2k.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Angenommen sie unternehmen eine Bergwanderung, irgendwo in den Alpen, und sie müssen auf einer Berghütte übernachten. Zusammen mit 40 verschwitzten Fremden, auf einer harten Sammelpritsche. Schulter an Schulter. Mit dem Geruch von 80 Wanderschuhen in der Nase und dem Schnarchen eines Almdudel-Tirolers im Ohr. Wie würden sie sich da fühlen? Ja genau. Und sehen sie, so ähnlich geht es einem auch, wenn man sich diese Folge von Baywatch Berlin anhört. Das sinnlose Geschwätz von Lundt, Schmitt und Klaas pfeift einem durch die Gehörgänge, der Muff von seltsamen Ansichten zieht einem ins Gehirn und die Berührung mit befremdlichen Themen lässt sich nicht vermeiden. An Nachtruhe ist nicht zu denken, wenn Lundt von seiner Arbeit in einem Betrüger-Call Center erzählt, wenn Schmitt die Frage aufwirft, wie viel Blatt Klopapier nicht peinlich sind und Klaas mit dem „Leben von der eigenen Substanz“ eine Überlebenspraktik skizziert, die selbst Xavier Naidoo als komplett undenkbar bezeichnen würde. Ja, jetzt liegen Sie da und bereuen, dass sie zu dieser Wanderung in die Gedankengebirge von Baywatch Berlin angetreten sie, aber ach, es ist ja längst zu spät. Mit starrem Blick und verkrampften Fäusten liegen Sie da und hören Theorien über „Kacke machen“ und „Bauchifauchi“. Sie ertragen die neue Servicerubrik, den großen Hobbycheck, mit stoischer Ruhe und beten zum Herrn, dass er diese Erfahrung namens Baywatch Berlin, endlich, endlich enden lässt. Doch regelmäßige Hörer*innen wissen längst Bescheid: Schwarz ist die Podcastnacht und der Morgen nicht in Sicht. Du möchtest mehr über unsere Werbepartner erfahren? Hier findest du alle Infos & Rabatte: https://linktr.ee/BaywatchBerlin Du möchtest Werbung in diesem Podcast schalten? Dann erfahre hier mehr über die Werbemöglichkeiten bei Seven.One Audio: https://www.seven.one/portfolio/sevenone-audio

Season 4 of The Breakdown is here!Host Lauren is kicking off with a spotlight on the unseen heroes of healthcare — our call center team at Rothman Orthopaedics. Patient Access Director MaryKate Wacker talks training, structure, and what great customer service looks like in healthcare. Plus, Lauren chats with Mary and Judy — two call center OGs — about 30+ years of ringing phones, office cigarettes, tales of Richard Rothman, and why they've never hung up on this career.

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591 

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/Summary:Most real estate investors don't lose because they can't find deals — they lose because they stop marketing too early.In this episode, we talk about why real estate marketing rarely pays off in the first 30 days, how deals actually develop over time, and why consistent marketing behaves more like a long-term asset than a short-term expense. If you want steadier deal flow, better follow-up results, and a strategy that survives slow markets, this conversation will reset how you think about marketing.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Voice is becoming one of the fastest paths for AI to do real work, especially in regulated environments where accuracy and compliance matter. In this episode, we look at voice agents replacing and augmenting phone-based workflows, what trust and measurement look like when AI runs sensitive interactions, and how healthcare and consumer products shift toward continuous monitoring and deeper connection. The throughline is simple: as AI enters higher-stakes moments, the winners will be the systems people can trust and actually rely on. Resources:Follow Olivia Moore on X: https://x.com/omooretweetsFollow Bryan Kim on X: https://x.com/kirbyman01Follow Julie Yoo on X: https://x.com/julesyooRead more all of our 2026 Big IdeasPart 1: https://a16z.com/newsletter/big-ideas-2026-part-1Part 2: https://a16z.com/newsletter/big-ideas-2026-part-2/Part 3: https://a16z.com/newsletter/big-ideas-2026-part-3/ Stay Updated:If you enjoyed this episode, be sure to like, subscribe, and share with your friends!Find a16z on X: https://twitter.com/a16zFind a16z on LinkedIn: https://www.linkedin.com/company/a16zListen to the a16z Podcast on Spotify: https://open.spotify.com/show/5bC65RDvs3oxnLyqqvkUYXListen to the a16z Podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/a16z-podcast/id842818711Follow our host: https://x.com/eriktorenbergPlease note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures. Stay Updated:Find a16z on XFind a16z on LinkedInListen to the a16z Show on SpotifyListen to the a16z Show on Apple PodcastsFollow our host: https://twitter.com/eriktorenberg Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What if all those dropped calls, endless wait times and dead end hotlines every time you try to reach customer service weren't accidents but part of the plan?San Francisco! Come to a screening of Drop Dead City followed by a conversation with Roman on Monday, Nov 3. Info and tickets. Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.