Podcasts about call centers

 Call centers are the hub of much activity these days as customers seek information or wish to buy things.  Their role has changed over the years and the sophistication of the technology they use, the demands on them to streamline and cost cut with AI, and the supervisor ‘surveillance' which measures their minute- by- minute … Read More Read More

AB Gorham, artist, poet, and Assistant Professor of Book Arts and Papermaking at the University of Nebraska at Omaha. In the show Gorham talks about the tactile and transformative nature of book arts, where a choreography of sculpture, language, and paper come together in experiential forms. She shares how her creative process is driven by intuition, the discipline of daily practice, and even her dreams.AB Gorham's poems have been published in Puerto Del Sol, The Call Center, American Letters and Commentary, DIAGRAM, and Gulf Coast, among others. Her artist books can be found in special collections at UCLA, the Institute of Art Chicago, the Rhode Island School of Design, Miami University, the Bainbridge Island Museum of Art, and many others.

In this conversation, John Harcar interviews Peter Roth about his journey in business, focusing on the importance of call centers in generating leads for various industries. Peter shares his experiences, challenges, and strategies for building successful call centers, emphasizing the need for quality data and effective recruiting. He also discusses the future of his business and the potential for scaling operations across different sectors. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Want to Host Realtor Classes That Fill Seats & Build Your Business—Without Doing It All Yourself?If you're a mortgage professional looking to attract more Realtor partners, grow your pipeline, and establish yourself as a trusted expert, myAgent Classes is your shortcut to success.See if myAgent Classes is the right fit for you.Schedule a Call with Geoff ASK GEOFF A QUESTIONAsk Your Question HereEpisode Summary:CEO and Founder of Total Expert, Joe Welu reflects on the evolution of customer expectations in the financial services industry over the past seven years. He emphasizes the importance of customer retention and loyalty, highlighting how data and technology can enhance customer engagement. Three Key Takeaways:1. Client Retention Is the New BattlegroundMost lenders retain less than 20% of past clients, while leaders like Rocket approach 85%. The difference isn't just in technology—it's in having a consistent, disciplined customer journey that starts before the next transaction is even on the radar.2. Consistency Beats ComplexityTop-performing LOs and lenders win not by doing more, but by doing the right things consistently—like building automated, intelligent customer journeys that trigger the right message at the right time, without relying on manual follow-up.3. You Don't Need a Call Center to CompeteWith today's tech, even individual originators can run plays that mimic large, high-retention teams—thanks to tools that automate outreach, monitor customer intent, and surface high-value opportunities already in your database.Connect With Joe on LinkedIn Learn More About Total ExpertCONNECT

Enhancing Pediatric Practice Efficiency with Call Centers and Virtual Assistants featuring Dr. Igor TroganIn this episode of The Pediatric Lounge, hosts George and Herb welcome frequent guest Dr. Igor Trogan to discuss the implementation and benefits of call centers and virtual medical assistants in pediatric practice. Dr. Trogan shares insights on the necessity of call centers due to front desk inefficiencies, the logistics of setting up a call center, and the advantages of using virtual assistants from abroad. They delve into the impact on scheduling, patient care, and overall practice management. The conversation also highlights the technology used, the renaming of call centers to 'patient care centers' to avoid blame, and the importance of preserving the human element in pediatric care. Dr. Trogan emphasizes the need for a step-by-step approach to integrate these changes smoothly into any practice.00:00 Introduction to The Pediatric Lounge00:38 Meet Dr. Igor Rogan01:11 The Need for a Patient Care Center02:31 Setting Up the Patient Care Center04:53 Virtual Medical Assistants06:30 Call Center Operations08:56 Handling Appointments and Records15:48 Technology and Tools27:43 Managing Remote Workers34:58 Challenges with Traditional Medical Assistants36:46 Advantages of Virtual Medical Assistants38:08 Managing a Virtual Medical Assistant Team39:56 The Role of Technology in Modern Practices44:32 Maintaining Team Culture Remotely50:16 Cost Savings with Virtual Medical Assistants51:09 Future of AI in Medical Practices54:36 The Importance of Human Touch in Pediatrics01:02:25 Steps to Implementing Virtual Medical Assistants01:05:15 Conclusion and Final ThoughtsSupport the show

This conversation delves into the importance of enhancing communication skills within the home service industry, focusing on call conversions, customer service, and the balance between technology and human interaction. Brigham discusses the impact of private equity on training, the necessity of ongoing coaching, and the role of leadership in achieving business success. They emphasize the need for technicians to improve their performance and the importance of understanding customer needs. In this conversation, the speakers discuss the evolving landscape of call centers, the importance of technology in customer engagement, and the need for better communication skills among technicians. They explore investment trends in the home service industry, the significance of personal touch in customer experience, and strategies for staying ahead in the market. Additionally, they provide insights for aspiring speakers and outline the onboarding process for Power Selling Pros. Don't forget to register for Tommy's event, Freedom 2025! This is the event where Tommy's billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025. For more details visit freedomevent.com 00:00 Enhancing Communication Skills in Home Services   02:23 Identifying Blind Spots in Call Conversions   04:46 The Impact of Private Equity on Training   08:31 Maximizing Technician Performance and Lead Generation   11:56 The Importance of Comprehensive Customer Service   15:15 Balancing Technology and Human Interaction   21:33 The Role of Leadership in Business Success   24:57 The Value of Ongoing Training and Accountability   29:11 Rising Awareness in Call Centers   30:45 Leveraging Technology for Customer Engagement   31:51 The Importance of Technological Adaptation   33:07 Investment Trends in Home Services   34:54 Enhancing Customer Experience through Personal Touch   35:59 Training Technicians for Better Communication   39:17 Transforming Service into Sales   44:19 Staying Ahead in the Home Service Industry   47:35 Advice for Aspiring Speakers   57:21 Onboarding and Next Steps for Power Selling Pros 

Hey CX Nation,In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at TaskUs think through on a daily basis to build world class customer experiences.**Episode #259 Highlight Reel:**1. Leading AI-safety initiatives at TaskUs  2. Developing and leveraging AI-powered analytics for customers 3. Partnering with Decagon and Regal focusing on augmentation 4. Constant monitoring & analysis of customer interactions to fuel sales5. Leveraging playbooks & how-to guides to create incredible EX Click here to learn more about Joe AndersonClick here to learn more about TaskUsHuge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of First Contact: Stories of the Call Center, we go deep with Vern Fernandez from Jabra, the guy who's turning headsets into high-performance AI-powered CX tools. We're talking about devices that detect tone, improve agent empathy, reduce call times, and, even more impressively, alert you when your dog is barking too loudly to ensure a good customer experience. This isn't some gadget talk -this is a wake-up call for anyone serious about performance, retention, and the future of work.

Another blast from the past, but still very relevant today :)Here's the LinkTree: https://linktr.ee/caffcx

In this fascinating episode of Scam Rangers, host Ayelet Biger-Levin interviews renowned scam investigator Jim Browning, whose YouTube channel has over 4.4 million subscribers. Jim has made headlines for infiltrating scam call centers, exposing how large-scale fraud operations really work—from pig butchering scams to telco account hijacking.We explore: How Jim first gained access to scammer computers and what he discovered The psychology and tactics behind fake tech support, telco discount, and payment alert scams How a whistleblower inside a Dubai-based scam center helped bring down a network of 3,000 scammers The critical role of one-time passcodes (OTPs) and why reading them out loud can compromise your identity What banks, tech leaders, and consumers can do to fight backThis episode is essential listening for anyone working in fraud prevention, cybersecurity, or digital customer protection.Videos Mentioned in the Episode: Pig Butchering Scam and Dubai Call Center Investigation https://youtu.be/dV9U_aoHI_g?si=0d2gtrmdcVrjZSbu Scammer Call Center with CCTV Footage (Firmart Travels) https://www.youtube.com/watch?v=le71yVPh4uk Arnold Schwarzenegger Soundboard Prank on Scammershttps://www.youtube.com/watch?v=ZF-NtGsZ6ZoAbout the Guest:Jim Browning is a software engineer turned scam exposer who has dedicated the past decade to disrupting scam operations around the world. His investigative videos have led to real-world law enforcement actions and helped educate millions on how scams really work.YouTube Channel: https://www.youtube.com/@JimBrowningThis podcast is hosted by Ayelet Biger-Levin, who has spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. Ayelet created this podcast to talk about the human side of scams and to learn from those dedicated to advocating for scam victims and taking action against fraud. Be sure to follow Ayelet on LinkedIn: https://www.linkedin.com/in/ayelet-biger-levin/ More from RangersAI: https://www.linkedin.com/company/rangersai/ Learn More: https://www.rangersai.com/

Richard Blank, President of Costa Rica's Call Center provides a fast, fun, and furious master class on the science and secrets behind telemarketing sales.    Along the way we discuss – the power of bilingual skills (11:50), First Impressions (14:00), training telemarketers (20:00), pinball metaphors (27:00),  INXS (31:45), positive escalation (38:30), Phonetic Micro Expressions (39:00), the Buffer Boomerang Technique (43:35), and Right Butt, Wrong Seat (51:00). Special challenge – count the culture references sprinkled throughout this pod, from Helen Keller to Bo Derek, Napoleon Dynamite to Eddie George.   Checkout Richard Blank's YouTube video featuring Garry Gary Beers (INXS) @ Costa Rica's Call Center. This podcast is teamed with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Help us reach our 3-scholarship goal for 2025. Send a donation, large or small, through our website @ www.lukeleaders1248.com, PayPal, or Venmo @LukeLeaders1248.  Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day.

Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today's episode, we're thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon, and Brinks, Frederic brings a practical, global perspective to the evolving world of CX. What we cover in this episode: Why great customer experiences are effortless by design How AI can automate repetitive tasks, freeing your team for high-value conversations The critical need to balance AI automation with authentic human connection Why AI integration leads to more WOW moments and stronger customer loyalty How Ignoring AI today is like ignoring computers in the 1980s How AI enables 24/7 service without burnout Why solving problems quickly and easily is the foundation of trust and advocacy Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

Join our community of RE investors on Skool here: https://www.skool.com/the-real-estate-investing-club-5101/about?ref=44459ba83f5540f19109c8a530db4023FROM CALL CENTERS TO CASH FLOWIn this eye-opening episode of The Real Estate Investing Club, I sit down with Dave Codrea, co-founder of Greenleaf Capital Partners, who reveals an innovative investment strategy that perfectly captures today's changing commercial landscape: repurposing vacant call centers into thriving multi-tenant business spaces.

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/538   IdeasUnlimited This week's episode of the Outsource Accelerator Podcast sees Derek joined by Shahzad Yaqoob, CEO and Founder of IdeasUnlimited.  IdeasUnlimited will celebrate 15 years in the industry this year thanks to Shahzad's persistence through challenges like the COVID-19 pandemic and remote work adjustments. He shares how his company grew from a collection of gig workers to a 400-person firm.    References: Website: https://ideasunlimitedonline.com/ Email: nick@ideasunlimitedonline.com   Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry   About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

https://www.justice.gov/opa/pr/united-states-files-false-claims-act-complaint-against-three-national-health-insurance If you would like to work with Christian on your Medicare Health Plan, we currently work with people in 45 states. Those are the states we currently are licensed in. Christian and Christian Brindle Insurance Services represents many of the top insurance companies in the Medicare industry. Contact us for more information:➡️Our Site: https://https://www.christianbrindleinsuranceservices.com/ ✅Call (801)-255-5340.

Today we have more than 1.5 hours of true scary stories with a late night ambience. Scary Stories For Dark Dreams is a collection of older stories, remastered and put together in a long form episode. This Collection includes the following stories; Call Center stories from Jan 2024, Paranormal And Crazy Friend stories from Dec 2023. So, turn down the lights, tune in, and let the haunting tales of everyday people take you down that dark and creepy road. Remember, these aren't just stories... these are true experiences that remind us that our world can truly be scarier than fiction. Support the channel for Early Access AND more! Patreon ➤ https://patreon.com/AsTheRavenDreams Check out the Merch Store! ➤ https://teechip.com/stores/astheravendreams Much Love, and Sleep Well... ----- #TrueScaryStories #AsTheRavenDreams #RedditStories ➤ Stories include a content warning for language and sensitive/disturbing content. Viewer discretion is always advised. ➤ ALL Audio of this Podcast are copyright of AS THE RAVEN DREAMS / RAVEN ADAMS and may not be duplicated, in any format, without explicit permission ➤ If you like any of the following stories, consider subscribing! - Dark Web horror stories, creepy lets not meet stories, stalker stories, Glitch In The Matrix Stories, Unexplained Horror stories, Paranormal stories, cryptid encounter stories, Crazy ex lover stories, creepy neighbor stories, quantum immortality, true scary stories from reddit, or any other True horror Stories! ➤ And Remember; You are loved, you are important, and you are valid. Never let anyone tell you otherwise. Ad After First story, no ads after that. Story 1: 00:24 Story 2: 14:34 Story 3: 24:36 Story 4: 31:45 Story 5: 45:10 Story 6: 56:23 Story 7: 1:01: Story 8: 1:04:12 Story 9: 1:13:04 Story 10: 1:16:48 Story 11: 1:30:48 Learn more about your ad choices. Visit megaphone.fm/adchoices

University of Illinois at Urbana-Champaign computer science professor Dr. Sheldon Jacobson joins John Williams to talk about his Crain’s Op-ed that suggests that the U.S use tariffs on offshore customer service centers.

University of Illinois at Urbana-Champaign computer science professor Dr. Sheldon Jacobson joins John Williams to talk about his Crain’s Op-ed that suggests that the U.S use tariffs on offshore customer service centers.

Join us at the Seven Figure Medicare Agent Summit: https://sevenfiguremedicareagentsummit.com/In this episode of Seven Figures or Bust, we delve into the Department of Justice's recent actions against telecommunications carriers and call centers accused of facilitating massive robocall operations. The DOJ has filed lawsuits against several companies, including XCast Labs, Inc., for allegedly transmitting billions of illegal robocalls to American consumers, many of which involved fraudulent schemes impersonating government agencies. We discuss the implications of these legal actions for the telecommunications industry and the ongoing efforts to combat fraudulent robocalls.Gets Leads from Lead heroes here: https://leadheroes.com/Learn more about getting your own VA with Hire Heroes here:  https://app.hireheroes.com/signup?fpr=christian43Join our free private Facebook group for insurance agents: https://www.facebook.com/groups/551409828919739/     Welcome to the Christian Brindle channel brought to you by Christian Brindle & Christian Brindle Insurance Services. This channel is here for the sole purpose of bringing training, tips, success stories, and personal development from Christian Brindle. Christian is a published author, hosts the ever popular Everything Medicare Podcast, and made six figures in the Medicare business by the time he was 25 years old.

Today's show includes Chad Cunningham, CEO of DuPONT Registry Exchange, Andy Wright, Managing Partner of VINart Dealerships. This episode is brought to you by: CDG Recruiting - Building on the success of my industry job board, I'm launching CDG Recruiting — a more hands-on, white-glove automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you're ready to find your next rockstar employee, try CDG Recruiting today by visiting cdgrecruiting.com Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy's stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com

In this episode, we answer real-world questions straight from the trenches — covering the critical crossroads many real estate agents and investors face.Here's what you'll learn:✅ How to navigate seller meetings when you wear both the agent and investor hat ✅ The best way to avoid confusing sellers — and close more deals ✅ When it's actually time to quit your W2 job and go full-time into real estate ✅ Smart decision-making on whether to wholesale or flip — without getting stuck ✅ How your professional background (sales, engineering, construction) influences your real estate journey — and where it doesn't ✅ Why velocity of money matters more than ever in today's market ✅ The real truth about "easy" paths in real estate entrepreneurship (spoiler: there aren't any!)Cole and Tucker pull from years of coaching, investing, and building businesses to share no-BS insights that help you move faster and smarter.Whether you're just starting out, debating your next big leap, or scaling a six-figure business — this episode is packed with lessons you can use today.

Most home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads. Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business. Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home service industries who want to lead better, grow faster, and build lasting impact through people-first leadership and proven business strategies. Want the Happy Call Script mentioned in the episode? Text the word HAPPY to 385-247-3714 to get it now. Additional Resources: Brigham on LinkedIn Power Selling Pros Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Your call center has untapped profit potential. When properly trained, CSRs can dramatically boost booking rates and drive top-line revenue. Hitting 90% booking rate on bookable calls should be the standard. Every percentage point below that is costing real dollars. Your CSR team can be a leadership pipeline. With the right culture and coaching, the call center becomes a place where future leaders emerge. Flat compensation beats percentage-based incentives. A clear, daily dollar amount per membership or upsell keeps CSRs motivated and focused. AI has value, but it can't replace human connection. Use it for support, but don't let it take over the customer experience unless you want to risk sameness.

Amas Tenumah is the host of the Amas Talks podcast. He is based in Oklahoma City, Oklahoma, US. Amas has a long history focused on customer service and service innovation. He regularly advises companies and speaks at events forcused on CX. On his LinkedIn Amas says: "I'm a digital philosopher, keynote speaker and customer service thought leader. My thoughts are featured on NPR, NBC, Fox-business and other outlets. I have spent over 20 years in the customer service industry and now advise executives on service modernization." Amas recently published an article titled: "The Worst Job in Corporate America is In a Call Center - And Is It Even Worth Fixing?" Mark Hillary called Amas to ask about the article and his thoughts behind his statements on contact centers and what he thinks can be improved... https://www.linkedin.com/in/amastenumah/ https://www.linkedin.com/pulse/worst-job-corporate-america-call-centerand-even-worth-amas-tenumah-cdcfc/ https://amastalks.com/

Difficile quantificarlo ma sono sicuramente tantissimi gli italiani che ricevono quotidianamente un elevato numero di telefonate non richieste e non gradite da parte dei call center, che ricorrono a tecniche sempre più sofisticate. Ne parliamo con Massimiliano Dona, presidente dell'Unione Nazionale Consumatori.

When I was 19, I thought the goal was simple—make a lot of money, fast. I wanted freedom, autonomy, and proof that I could do it on my own. What I didn't realize then was that chasing money for the sake of it will leave you just as broke as being without it.In this episode, I sit down with Ryan and Cory for a deep, honest, and often hilarious conversation about what really matters in business and life. We unpack my early days: dropping out of college, getting my real estate license, failing miserably as an agent, and eventually stumbling into wholesaling. I walk through the deal that changed everything—a $105k check at 19—and how that moment shifted my mindset from "make a quick buck" to "build something sustainable."We dive into why financial freedom isn't a dollar amount—it's a lifestyle shift. I share how $20-30K/month with complete control over your time might make you feel wealthier than a 7-figure salary working for someone else. We talk about the ego traps of big business, why more employees and revenue doesn't always mean more happiness, and how I found peace in running lean and living intentionally.The guys and I also talk about identity—why so many entrepreneurs wrap theirs around their business or bank account—and how dangerous that can be. I share the story of how I got into the right rooms early, paid $15K I barely had to go to a mastermind in Maui, and ended up building lifelong relationships with people who changed the trajectory of my career.Whether you're just getting started or deep into the game, this conversation is about more than money. It's about freedom, self-awareness, and doing the work that actually matters—to you. No fluff, no flexing—just a real conversation with people who've been through it.

TANATH BRADLEY, 911 CALL CENTER DIR.  ELIZABETH BROOKS

Send us a textIn this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analytical capabilities with Deep Research, we've evaluated each platform across 18 critical criteria. Whether you're considering a CCaaS migration, evaluating your current vendor, or just keeping tabs on the industry, this vendor-neutral assessment provides the clarity you need to make informed decisions. From AI capabilities to cost transparency, integration ecosystems to operational excellence try to cover it all. Don't miss this essential guide to the current CCaaS landscape, where technology meets practical real-world application through the eyes of AI.  Tom Laird's 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

How do you build a contact center where people want to stay? In this episode of First Contact: Stories of the Call Center, we sit down with Sam Falletta, CEO of Incept, who shares how he built a people-first company culture that reduces turnover and drives performance. From rewriting rigid attendance policies to embedding mental health support into operations, Sam takes us deep into the realities of leading with empathy while delivering results. We also unpack the evolution of leadership, the hidden cost of disengagement, and why automation without a human core is a missed opportunity.

A Blast from the Past:Everyone, regardless of career path should spend one year (at least) in a customer-facing position.Starting at a new company? Spend a few days or weeks in their customer service department to take the pulse of the company.In most companies, the further you go up the chain of command, the further away from the customer you get. This can lead to bad business decisions.Anyway, enjoy!Here's the LinkTree: https://linktr.ee/caffcx

In this episode, we are diving into one of the biggest traps we see in the real estate space — and it's something we've both dealt with personally and seen way too often in our community calls: the never-ending education loop.You know the drill — buying course after course, joining mastermind after mastermind, chasing every strategy that pops up on your feed: Subto, seller finance, novations, development, you name it. We get it. Early on, we did the same thing. It feels like progress… but for most investors, it's just mental masturbation.So in this episode, we're getting brutally honest about:Why buying more education won't fix your businessHow to actually identify and solve your real constraint (hint: it's usually leads or sales)What we've seen happen when people chase strategies before they've even mastered the basicsHow Cole approached his first flip without blowing up the businessTucker's step-by-step framework for transitioning from wholesaling to flipping — the smart wayWhy most real estate partnerships don't work, and what makes the rare ones actually lastAnd the hardest truth of all: you need more patience than you thinkWe're sharing personal stories — the good, the bad, and the ugly — from early flips, failed partnerships, and those moments where we thought the next course would finally be “it.” Spoiler: it wasn't.If you're stuck in the cycle of constant learning and zero implementation, or you're trying to figure out what path makes the most sense for you, we hope this episode gives you the clarity and confidence to take real action.We're not gurus. We're just guys who've been through the grind — and we're here to tell you the truth.Because at the end of the day… 

Obrigada por apoiar o meu trabalho!Siga as redes sociais do podcastInstagram https://www.instagram.com/assustadoramente_podcast/Youtube: https://www.youtube.com/channel/UCW4XSj51qebh9DtVSfcD0Qwhttps://www.tiktok.com/@assustadoramente_podcastEntre para o grupo no Telegram: https://t.me/podcastassustadoramenteEnvie o seu relato para assustadoramente@outlook.com

Hey CX Nation,In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assurance, where industry leaders come together with peers and industry experts, as well as Cyara leaders and product teams, to network, collaborate, and gain new strategies to help achieve their CX/CS objectives and elevate key contact center performance metrics for the future.Our guest interviews for this IRL (in-real life) event episode included: Peter Nilsson & Aravinda Damarla (Microsoft), Erica McMannes (Instant Teams), Deon Nicholas (Forethought AI), Rishi Rana (Cyara), Abhijit Banerjee (Canada Life) & Mitch Risner (Cyara). Each of the guests in this episode had unique points of view on the state of CX/CS/Customer Support & what the future of business will look like in today's world thanks to AI. In this episode, Adrian chats with the XChange 2025 guests about how they are equipping their customers & teammates with the power of AI + building flexible new solutions to scale their business into the future.   **Episode #258 Highlight Reel:**1. Cyara XChange live interviews from customer focused business leaders 2. Information exchange of ideas for CX & EX opportunities  3. Conversational AI game changing solutions 4. Improving your customer experience & building for the future 5. Examples of world-leading AI companies/solutions to keep your eyes on Click here to learn about CyaraClick here to learn about XChange 2025 EventHuge thanks to everyone for joining us on this week's episode of The CXChronicles Podcast and featuring their work and efforts in pushing the customer & employee (agent) experience space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Freshworks, Forethought AI & Ascendr) + they can learn more about our CX/CS/RevOps focused services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Sales & Marketing, Customer Experience, Customer Success, Employee Experience & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content. Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

"In all that, we still need humans doing what humans do best, which is creating human connection and creating and that innovation." -Karin Hurt   Welcome to this enlightening episode of the Turmeric & Tequila Podcast with your host, Kristen Olson! In this episode, we're diving into the world of leadership with a remarkable conversation featuring guest Karin Hurt, a leadership development expert, successful entrepreneur, and the dynamic force behind Let's Grow Leaders. Together, Kristen and Karin explore the fascinating intersection of sports, leadership, and personal development while sharing practical strategies for resolving workplace conflicts and leading effectively in today's fast-paced world. You'll hear Karin's journey from her days as a synchronized swimmer to leading large teams at Verizon, ultimately founding her global leadership development company. Karin's insights reveal the timeless principles of human connection, clear expectations, and curiosity, offering actionable tactics that leaders across all domains can put to use immediately. If you're an entrepreneur, coach, or family leader, this episode is packed with invaluable advice to enhance your leadership skills. So, grab your favorite beverage and get ready to delve into graceful disruption and insight-packed conversations with Kristen Olson and Karin Hurt on Turmeric & Tequila.   Time Stamps: 00:00 Karen Hurt: Leadership Expert's Journey 05:10 "Collective Success Through Collaboration" 09:32 Journey from Call Centers to Leadership 11:28 "Success Through Marathon Mindset" 13:42 Hybrid Leadership Training Dilemma 17:08 "Powerful Phrases for Workplace Conflict" 22:29 Bridging Generational Gaps 24:48 "Effective Vision Communication" 26:31 Team Development Card Deck System 30:13 Sponsors and Gratitude Highlights   Karin Hurt is the Founder and CEO of Let's Grow Leaders, a global leadership development company known for practical leadership development that sticks. She's the author of 5 books, including Powerful Phrases for Dealing with Workplace Conflict and Courageous Cultures. https://letsgrowleaders.com/ https://www.linkedin.com/in/karin-hurt/ https://twitter.com/letsgrowleaders?lang=en https://www.facebook.com/letsgrowleaders https://www.instagram.com/kshift4u/   Connect with T&T: IG: @TurmericTequila Facebook: @TurmericAndTequila Website: www.TurmericAndTequila.com Host: Kristen Olson IG: @Madonnashero Tik Tok: @Madonnashero Website: www.KOAlliance.com WATCH HERE   MORE LIKE THIS: https://youtu.be/ZCFQSpFoAgI?si=Erg8_2eH8uyEgYZF   https://youtu.be/piCU9JboWuY?si=qLdhFKCGdBzuAeuI https://youtu.be/9Vs2JDzJJXk?si=dpjV31GDqTroUKWH  

What does it take to build a business that stands the test of time?In this episode, we dive into a rich conversation about long-term thinking in business. We'll share key lessons learned from growing and sustaining a company over decades—touching on everything from hiring for the long haul, staying grounded in your mission, and navigating challenges without chasing every trend.You'll hear about the mindset shifts required to focus on impact over ego, how to maintain trust with customers and teams, and why slow, intentional growth often beats hyper-speed scaling. Whether you're a startup founder or a seasoned operator, this episode offers timeless principles for building something that lasts.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Send us a textIn 2025, outsourcing isn't just about price, it's about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff.From AI expectations and data transparency to platform flexibility and agent experience, this is your blueprint for setting the bar higher and finding a partner who can actually meet it. Tom Laird's 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

In this episode, we challenge the common belief that bigger teams always lead to better results.Exploring lean operations, smart delegation, and the power of small, focused teams, we uncover how businesses and startups can thrive without unnecessary complexity.We'll share real-world insights on maximizing efficiency, building a strong culture, and achieving more with less. Whether you're an entrepreneur, a manager, or a team leader, this conversation will change the way you think about scaling.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodAccess Easy Button Leads:https://easybuttonleads.com/Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

In this episode, we dive deep into the strategies behind building a high-performing real estate team with Brandon Turner, a renowned investor and entrepreneur.Brandon shares his insights on leadership, delegation, and creating a culture of excellence within a real estate business. From hiring the right people to fostering an environment of trust and accountability, this conversation is packed with actionable advice for anyone looking to scale their investment operations.Whether you're an aspiring investor or an experienced professional, Brandon's wisdom will help you unlock the full potential of your real estate team. Tune in to discover the mindset, systems, and leadership tactics that can take your business to the next level!Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Send us a textEPISODE DESCRIPTION:Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding?In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking reality? Only 1 in 20 customers actually completes these surveys, yet companies continue making major strategic decisions based on this minuscule, heavily biased sample.After examining the latest research and industry data, we're ready to challenge everything you thought you knew about customer feedback collection. This episode breaks down:Why survey response rates have plummeted to a dismal 5% and what this means for data reliabilityHow extreme response bias creates a distorted picture of your actual customer experienceThe fundamental flaws in survey methodologies that no amount of tweaking can fixWhy AI-powered sentiment analysis across 100% of interactions represents the future of customer insightsPractical steps to transition your contact center to more reliable feedback mechanismsWhether you're a contact center director, CX professional, or operations manager, this episode delivers the wake-up call your customer experience strategy desperately needs. Stop making decisions based on feedback from just 5% of your customers and discover how to capture the complete voice of your customer base. Discover exceptional, AI-driven contact center outsourcing with Expivia. Visit expiviausa.com or message me in Linkedin at: https://www.linkedin.com/in/tlairdexpivia/Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

In this episode of The Cognitive Revolution, host Nathan Labenz speaks with Andreessen Horowitz partners Olivia Moore and Anish Acharya about the rapid evolution of voice AI technology and its real-world applications. The conversation explores how multimodal models, reduced latency, and improved emotional intelligence are enabling more natural voice interactions across various platforms including Hume AI's Octave model, Google's NotebookLM, and Sesame. Nathan and his guests discuss compelling business use cases—from Happy Robot handling complex negotiations with truckers to SMBs deploying voice AI for after-hours support—while also addressing philosophical questions about labor displacement and the urgent need for responsible innovation to protect consumers from potential AI voice scams. SPONSORS: Oracle Cloud Infrastructure (OCI): Oracle's next-generation cloud platform delivers blazing-fast AI and ML performance with 50% less for compute and 80% less for outbound networking compared to other cloud providers. OCI powers industry leaders like Vodafone and Thomson Reuters with secure infrastructure and application development capabilities. New U.S. customers can get their cloud bill cut in half by switching to OCI before March 31, 2024 at https://oracle.com/cognitive Shopify: Shopify is revolutionizing online selling with its market-leading checkout system and robust API ecosystem. Its exclusive library of cutting-edge AI apps empowers e-commerce businesses to thrive in a competitive market. Cognitive Revolution listeners can try Shopify for just $1 per month at https://shopify.com/cognitive NetSuite: Over 41,000 businesses trust NetSuite by Oracle, the #1 cloud ERP, to future-proof their operations. With a unified platform for accounting, financial management, inventory, and HR, NetSuite provides real-time insights and forecasting to help you make quick, informed decisions. Whether you're earning millions or hundreds of millions, NetSuite empowers you to tackle challenges and seize opportunities. Download the free CFO's guide to AI and machine learning at https://netsuite.com/cognitive RECOMMENDED PODCAST: Second Opinion. Join Christina Farr, Ash Zenooz and Luba Greenwood as they bring influential entrepreneurs, experts and investors into the ring for candid conversations at the frontlines of healthcare and digital health every week. Spotify: https://open.spotify.com/show/0A8NwQE976s32zdBbZw6bv Apple: https://podcasts.apple.com/us/podcast/second-opinion-with-christina-farr-ash-zenooz-md-luba/id1759267211 YouTube: https://www.youtube.com/@SecondOpinionwithChristinaFarr PRODUCED BY: https://aipodcast.ing CHAPTERS: (00:00) About the Episode (03:39) Introduction and Welcome (03:50) AI Scouting Methods (08:25) Best Voice AI Experiences (11:34) Voice AI for Seniors (14:27) Sponsors: Oracle Cloud Infrastructure (OCI) | Shopify (16:54) Voice Technology Challenges (20:48) Human-Like Conversation Dynamics (24:13) AI Voice Negotiations (27:34) Apple's Siri Delays (31:13) Voice AI Stack Evolution (Part 1) (33:16) Sponsors: NetSuite (34:49) Voice AI Stack Evolution (Part 2) (37:57) Context Assembly Challenges (40:48) Enterprise Voice Applications (46:30) Labor Market Impact (49:36) SMB Voice Solutions (50:53) Creator Voice Tools (52:17) AI for Children (56:18) AI Companionship and Romance (58:58) Ethical Guidelines Discussion (01:02:46) Future of Voice Computing (01:04:49) Outro SOCIAL LINKS: Website: https://www.cognitiverevolution.ai Twitter (Podcast): https://x.com/cogrev_podcast Twitter (Nathan): https://x.com/labenz LinkedIn: https://linkedin.com/in/nathanlabenz/ Youtube: https://youtube.com/@CognitiveRevolutionPodcast Apple: https://podcasts.apple.com/de/podcast/the-cognitive-revolution-ai-builders-researchers-and/id1669813431 Spotify: https://open.spotify.com/show/6yHyok3M3BjqzR0VB5MSyk

We hear the term passive income everywhere—on social media, in real estate circles, and from so-called business gurus. But is it real, or just a myth that leads people down the wrong path?In this episode, we break down what passive income really means, why so many people chase it, and the hard truth about building long-term wealth. We share real-life stories, including one about a flashy entrepreneur who sold the dream of easy money—only to end up in jail. We also dive into the common pitfalls of real estate investing, why rental properties and Airbnbs aren't as “hands-off” as people think, and how the old-school, get-rich-slow approach is the real key to success.If you've ever wondered whether there's a way to make money without putting in the work, this episode is for you. We get honest about what it takes to build financial freedom and why true entrepreneurs never really “retire.” Tune in and let's set the record straight on passive income once and for all.Join the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

In this episode, we break down the biggest mistake that causes real estate investors to lose money—and how to make sure it doesn't happen to us.Too many investors rush into deals without fully understanding their market. We've seen it over and over—buying in the wrong area, missing key details about permits and zoning, or taking on projects that are way too risky. Some learn the hard way, while others don't recover at all.But the investors who succeed? They know their market inside and out. Today, we're sharing real experiences, lessons learned, and simple strategies to make smarter deals and build a real estate business that lasts.What We Cover:The #1 mistake that causes investors to failHow professionals choose the right deals (and avoid the bad ones)The unseen risks that can turn a great deal into a disasterHow to grow the right way—without overextendingThe simple steps to truly understand a market before investingJoin the Off Market Method Community:https://www.myeasybuttoninvestor.com/off-market-methodConnect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnson

Weekly Podcast #509 - Carsen shares her experience of managing a call center. Big D & Bubba reminisce about a "Got Milk?" campaign from earlier in their career. Plus, Caylee Hammack talks about her latest music and companion book!

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