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3 episodes with customer management
2 episodes with customer management
3 episodes with customer management
2 episodes with customer management
2 episodes with customer management
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5 episodes with customer management
4 episodes with customer management
3 episodes with customer management
Today, we're live with SPI Logistics' Cristine Sills, Navneet Johal, and Shivrani Narayan, who are talking about claims handling, professionalism, fraud prevention, and carrier verification! Guests discuss how the SPI team manages complex claim issues to prevent escalation and safeguard agents from costly errors and potential disputes, uphold SPI's reputation, counter identity theft, and update their due diligence process! About Cristine Sills, Navneet Johal, and Shivrani Narayan Manager of Client Services, Cristine Sills has been employed at SPI Logistics since January 2003. Cristine started her journey with SPI as an Accounts Receivable Supervisor. Throughout her tenure, she has acquired diverse skills by cross-training in Accounts Payable, Accounts Receivable, and the Client Care Services department. This comprehensive knowledge has provided her with a unique vantage point on the company's operations, enabling her to contribute to the creation and development of a more integrated learning experience for the employees and independent business owners. Manager of People and Culture, Navneet Johal has been a part of SPI Logistics since June 2023. In her role, she works collaboratively with her colleagues to ensure the highest level of service delivery to our esteemed agents. Her responsibilities encompass various aspects, including facilitating the smooth integration of new agent offices and their sub-reps, as well as configuring roles within the Salesforce Platform. Operations Manager, Shivrani Narayan has been a part of SPI Logistics since July 2020. In her role, Shivrani is responsible for providing comprehensive training and support to our agents, particularly in utilizing our internal TMS system and addressing claims and insurance-related inquiries. With her expertise in claims management, Shivrani offers invaluable guidance on carrier vetting, emphasizing key factors to consider and warning signs to be cautious of. Connect with SPI Phone: 866-744-7774
Learn to effectively handle price increases in today's volatile economy, guiding your business through the storm with confidence and strategic insight. Mark dives into the intricate balance of market share, profit margins, and customer loyalty. This episode promises to provide you with the tools to maintain strong customer relations while making essential price adjustments. Learn the techniques to communicate transparently with clients, embed adjustments into base prices, and avoid the common pitfalls of surcharges that can turn your pricing strategy into a tangled mess. ⭐ Leave us a rating or review on your favorite podcast app. We actually read them!
Networking and community building are crucial for women's professional development. In this WINiT podcast sponsored by CWT, moderator Bev Heinritz, Director of Foundation Programs at GBTA Foundation, and Lisa Nelson, Senior Director of Customer Management at CWT, discuss how collective networking and community-building efforts can drive broader systemic change by advocating for policies, practices, and cultures that support women in the workplace. When women come together, they can influence industry standards and create more inclusive environments. Show Links: Lead to Win by Karla A. Harris You've Been Chosen – Thriving the Unexpected by Cynt Marshall Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
n Episode 44, we explore the world of Value Realization with Nate Gruys, Director of Sales and Customer Management, and Mitch Turner, Head of Value Transformation at OneStream. This episode unpacks how OneStream's unified platform transforms finance by streamlining processes, reducing costs, and achieving significant efficiency gains in financial close, reporting, and planning. Nate and Mitch also share real-world examples of ROI and insights into helping customers measure and track their OneStream value post-implementation.
Today's episode with Anthony Petitte centers around challenges in the transportation industry, particularly the issues with truck parking and entrepreneurship! Dive into our conversation as we highlight the importance of embracing discomfort to foster business growth in a saturated market, financial knowledge, operational understanding for success, and enhancing customer experience through strong relationships with drivers and shippers! Download FinPark's mobile app and use the code Finpod15 to get a 15% off when you book your first reservation! About Anthony Petitte Anthony Petitte is a seasoned entrepreneur and executive with over 14 years of experience in the logistics, transportation, and financial sectors. He is currently the Chief Operating Officer at FinPark, a division of Finloc 2000 Inc., a $400M financial services firm specializing in freight transportation equipment. FinPark is a pay-to-park marketplace that allows drivers and fleets to book on-demand parking reservations and receive exemplary service to secure truck parking facilities for various classes of trucks. As the COO, he oversees the operations, marketing, partnerships, and strategy of FinPark, leveraging his expertise in digital marketing, new business development, and customer experience. He is also an active investor and strategic advisor for several logistics startups, such as Simporter, Zuum, Torch, and Turris, helping them scale and grow their businesses. He is passionate about creating innovative solutions that improve the efficiency, safety, and sustainability of the supply chain industry. He holds a Lean Six Sigma White Belt Certification and a Cybersecurity Board Governance Certification.
Lightning Round: Top 10 Ways to Retain Customers Question: Sierra from Toronto, Canada asks, “I am in equipment financing sales and in the last year we have grown a lot— some organic, most through acquisition. While this has been exciting, it feels like the demands on us as salespeople are doing nothing but expanding. I used to be focused on mostly new sales, but now they wants us to find new business, grow existing accounts and above all keep our retention rates high. How am I supposed to do all that?”
Lightning Round: Top 10 Ways to Retain Customers Question: Sierra from Toronto, Canada asks, “I am in equipment financing sales and in the last year we have grown a lot— some organic, most through acquisition. While this has been exciting, it feels like the demands on us as salespeople are doing nothing but expanding. I used to be focused on mostly new sales, but now they wants us to find new business, grow existing accounts and above all keep our retention rates high. How am I supposed to do all that?”
Position yourself ahead of the AI curve. There are three crucial elements of effective selling that AI simply can't replicate As the digital landscape shifts, relying on product features alone is no longer sufficient. Learn how the art of asking the right questions can foster trust and solidify lasting relationships with your clients. Equip yourself with the skills to not just navigate, but thrive, in this AI-driven world of sales. Join Mark as he shares insights on leveraging your distinct human qualities to maintain a competitive edge in the marketplace. ⭐ Leave us a rating or review on your favorite podcast app. We actually read them!
In this episode, host KJ Burke is joined by Adam Diallo, Senior Manager Customer Success, CDW Canada and Amanda Frank, Senior Manager Customer Success, CDW Canada to discuss how services organizations and technology providers continue to change they way they help customers, ensuring they have success throughout the full lifecycle of technology.To learn more, visit cdw.ca
בפרק מספר תשע: אסטרטגיות ושיטות מומלצות לגדילה (Scale) של צוותי Customer Successֿעם יפעת לב, דיברנו על ההתאמות שארגון הסקסס צריך לעשות במצב בו החברה כולה משתנה, אם מבחינה אסטרטגית ואם מבחינת גדילה וכו׳.מה שברור הוא , שברגע שיש הרבה יותר לקוחות מקודם, לא ניתן לספק את אותה רמת השירות לכלל הלקוחות, ולרוב צריך לנקוט בגישה שתבדל קבוצות של לקוחות על פי מאפיינים זהים, ולכל קבוצה יינתן מענה מתאים - לתהליך הזה קוראים סגמנטציה - התפלגות או פילוח בעברית.לרוב, הפילוח הזה ייצור קבוצה של לקוחות אסטרטגיים, קבוצה של לקוחות אמצע SMBs למשל, וקבוצה של לקוחות קטנים.באופן טבעי, רוב הפוקוס של ארגון הסקסס יילך ללקוחות האסטרגיים ואולי גם קבוצת האמצע, בעוד שהלקוחות קטנים, יקבלו פחות יחס ואולי אפילו ייזנחו.אבל, מה אם אני עדיין רוצה להמשיך לתת שירות לקבוצת הלקוחות הקטנים מבלי לפגוע בשאר הקבוצות? איך אני מתמודד עם מצב בו צוות הסקסס לא גדל ביחס ישר לגדילה במספר הלקוחות? איזה כלים מאפשרים לתת שירות ברמה גבוהה ועדיין לא להשקיע משאבים מיותרים? אחת הדרכים להתמודד עם המצב היא Digital Customer Management ועל זה בדיוק נדבר היום.בפרק של היום מתארח אורן כהן, מנהל צוות Customer Success בחברת Atera וביחד, ננהל שיחה מעניינת וכיפית על Customer Management דיגיטלי, מה זה אומר? ובאילו כלים ניתן להשתמש וגם איך מודדים את ההשפעה וההצלחה של ניהול לקוחות אלו? אז אם אתם עובדים בחברה שחווה גידול משמעותי בבסיס הלקוחות ונמצאת בשלב בו היא צריכה לבצע סגמנטציה ולהחליט איך לפעול - הפרק הזה בשבילכם.
Joining us on today's episode is Ron Davis, Executive Vice President and Global Head of Customer Management at Zurich Commercial Insurance. With over 30 years of experience in the industry, Ron has implemented customer management best practices across Zurich's commercial insurance business, making significant contributions to the field.Ron began his journey at Zurich in 2000 and has held various executive positions since then. He holds an MBA from Concordia University and a business degree from Carleton University, and his extensive experience spans across Europe, Canada, and the United States. Ron has also been involved with SAMA for many years, starting as a member of the SAMA's Knowledge Committee, and then joining the Board of Directors in 2013. In 2015, Ron became a member of the Executive Committee of the Board of Directors.Join us as we explore Ron's valuable insights on the art of strategic account management and outside-in selling, touching on his involvement with the SAMA and his perspective on what makes a world-class strategic account manager.
Show Website: https://mspbusinessschool.com/ In this episode of MSP Business School, Brian Doyle dives into the concept and structure of the "Office of VCIO," drawing parallels from the enterprise-level office of CIO. Originally presented as part of a webinar, this detailed discussion outlines the significance of having a cohesive team approach to delivering Quarterly Business Reviews (QBRs), Strategic Business Reviews (SBRs), and other essential fractional VCIO services. Brian emphasizes that while tools such as the VCIO Toolbox can facilitate this process, any MSP can implement these principles to evolve their service offerings and better meet client needs. By structuring a team with clearly defined roles for engineers, VCISOs, customer success managers, and executives, MSPs can ensure more efficient project management and customer satisfaction. Brian provides insights into how this model helps maintain strong client relationships and opens up avenues for new recurring revenue streams. He discusses the importance of regular check-ins, risk management, and continuous education to keep clients informed and engaged. Additionally, the episode explores leveraging assets and risk management to drive informed decision-making and sales. Key Takeaways: The office of the VCIO model promotes a team-based approach to client management, ensuring cohesive and comprehensive service delivery. Engineers play a critical role in the QBR process, and their timely assessments are crucial for identifying gaps and driving projects. The VCISO role is becoming increasingly vital in MSPs with a growing focus on security and compliance, offering opportunities for new recurring revenue streams. Customer Success Managers help maintain strong client relationships by collecting feedback and keeping customers informed and engaged. Effective VCIO programs require executive buy-in and support to handle escalations and ensure that the QBR process remains a priority. Host: Brian Doyle: / briandoylemetathinq Sponsor: vCIOToolbox: https://vciotoolbox.com
Fortunately, and unfortunately we are creating something that doesn't currently exist. It's needed, but when you're the first to do something the mountains are much bigger to climb. --- Do you need some help driving sales? I'm the CEO of Restaurant Marketing That Works, and we help restaurants find HUNGRY customers. RMTW owns two companies, America's Best Restaurants and DRYVER, powered by Repeat Returns. Go to www.restaurantmarketingthatworks.com for more information That's Restaurant Marketing That Works Dot Com :)
Lightning Round: 10 Ways to Stay Focused During Tough Times Question: Alanna from Seattle asks, “It's always been hard getting customers to stay engaged, but this past year it has become harder than ever. Is it me or has something changed I'm not aware of?” Book: Selling in a Post-Trust World by Larry Levine ❖ Send your questions to Meridith and Mark at hello@saleslogicpodcast.com
Lightning Round: 10 Ways to Stay Focused During Tough Times Question: Alanna from Seattle asks, “It's always been hard getting customers to stay engaged, but this past year it has become harder than ever. Is it me or has something changed I'm not aware of?” Book: Selling in a Post-Trust World by Larry Levine ❖ Send your questions to Meridith and Mark at hello@saleslogicpodcast.com
Lightning Round: 10 Ways to Build Your Sales Confidence Question: John from San Diego asks, “I am a bit of a news junkie, and watching this week everyone is talking about the stock market going down and interest rate cuts coming. I work in the restaurant industry—is there anything I should be doing to prepare for the change in market conditions, how will my customers be impacted?” Book: Selling Your Way - Kristie Jones ❖ Send your questions to Meridith and Mark at hello@saleslogicpodcast.com
Lightning Round: 10 Ways to Build Your Sales Confidence Question: John from San Diego asks, “I am a bit of a news junkie, and watching this week everyone is talking about the stock market going down and interest rate cuts coming. I work in the restaurant industry—is there anything I should be doing to prepare for the change in market conditions, how will my customers be impacted?” Book: Selling Your Way - Kristie Jones ❖ Send your questions to Meridith and Mark at hello@saleslogicpodcast.com
How you manage your customer data, is how you drive your sales correctly. Do you need some help driving sales? I'm the CEO of Restaurant Marketing That Works, and we help restaurants find HUNGRY customers. RMTW owns two companies, America's Best Restaurants and DRYVER, powered by Repeat Returns. America's Best Restaurants is a media platform dedicated to helping independent restaurants gain massive attention and create excitement in the community. DRYVER is a restaurant marketing software built to drive sales through email, text, and social media marketing to increase your restaurant's sales on autopilot. Visit www.restaurantmarketingthatworks.com
Today's live episode features an industry veteran, Colby Varley, talking about the niche-based business of Advanced Transportation Services, Inc. in the produce market! Listen in as we discuss the importance of specialization, sustainable revenue, carrier relationships, the produce shipment dynamics, market conditions, and customer management. About Colby Varley Colby is a recognized thought leader, industry veteran, and the co-owner of Advanced Transportation Services Inc. His industry expertise spans 40 years in refrigerated transportation, bringing unparalleled knowledge and a history of operational excellence. Connect with Colby Website: https://advancedtransportationservices.com/ Email: colby@atssalinas.com Phone: 559-627-0274 LinkedIn: https://www.linkedin.com/in/colby-varley-5ba57a69/ Instagram: https://www.instagram.com/colby_varley_ats/ Facebook: https://www.facebook.com/colby.varley/
In this episode, Jimmy Purdy welcomes Scott Pelava, a seasoned shop owner and community figure, on The Gearbox podcast. The conversation dives deep into the real challenges and personal costs of owning and operating an automotive repair shop. Scott shares his early struggles transitioning from technician to owner, highlighting the steep learning curve in mastering the business aspects to ensure growth and success. Both Jimmy and Scott discuss the critical balance between work and family life, revealing the personal sacrifices often made by business owners. 00:00 Seeking help from old coaching company to resolve issue.06:04 Scott created a social media group and it grew rapidly worldwide.15:53 Discovering marketing failures leads to business reflection.19:26 Skilled technician seeks new opportunities due to disrespect.22:40 Self-improvement and pushing others to excel.27:34 Technicians seek solutions from various sources for problems.35:11 Unending work stress, missed family time, neglect.38:27 Reflecting on past client appeasement efforts.43:12 Techs becoming owners, diminishing productivity and impact.50:52 Networking led to finding new CRM options.58:08 Positive feedback on classes, with minor issues.01:01:28 Different customers, different needs, different services offered.01:07:33 Coordinating ASOG scholarship for struggling shop owners.01:09:45 Overdoing trade shows, scheduling classes, research. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE
In this episode of the Morning Upgrade podcast I talk with Dana Diaz about her morning routine, work life balance, managing your customers and much more.
How would you rate your emotional intelligence?It turns out that the core of any successful customer experience initiative is deeply intertwined with the capacity and willingness of employees to communicate effectively. Emotional intelligence is a fundamental skill when it comes to communication.Sandra Thompson is an EI expert and ranks as a top 10 Emotional Intelligence leaders on LinkedIn. She joined me on The Delighted Customers Podcast to help leaders navigate EI and understand the very real impact EI has on the customer experience, and ultimately employee and customer engagement."You have to put in the work!" Sandra says. "Some may be able to do it (improve their EI) on their own...while others may need an accountability coach to hold the mirror up and ask them tough questions."Sandra shares practical suggestions that business leaders can implement right away to lift their emotional intelligence personally and organizationally.Here are some of the highlights included in this episode:5 tips for improving emotional intelligence 5 Tips to Improve Emotional IntelligenceEmotional intelligence and it's connection to CXThe Jellybean Game and the importance of visceral customer experiencesThe impact of bad customer experiences and the inflection point for loyaltyThe practice of gratitude and its impact on starting the day positivelyThis episode is rich with ideas and insights and I love the British accent!Meet Sandra!Sandra Thompson is the first Goleman Emotional Intelligence Coach in the UK. She started out as a Customer Experience consultant in 2010 when she founded Exceed all Expectations, a management consultancy focusing on improving customer and employee experience. Sandra rebranded as The Ei Evolution in Jan 2021 because she believes that the skill of emotional intelligence can transform the way businesses behave, improve the relationships between customer and employee and between colleagues too. She is still working in the field of customer experience but the new brand enables Sandra to work more with schools – she believes that teaching young people how to become more emotionally intelligent could help them thrive. Sandra has been fortunate to work with clients such as: Vodafone, Arsenal Football Club, Waitrose, Open University, Battersea Dog & Cats home, and Network Rail. She gives keynotes and frequently presents on webinars and podcasts to an international audience on all matters CX, EX and EI. Sandra has been fortunate to lecture part-time at a Business School in London on the topics of People Management and Leadership and Professional Behaviours and Customer Management and she runs a series of postgraduate courses in Customer Experience and Emotional Intelligence. She presented her first academic paper in 2019, TEDx in 2020, and intends to start a PhD in 2025. It's true to say that she's a lifelong learner. Recommended Book:Man's Search for Meaning, Viktor Frankl - https://www.amazon.com/Mans-Search-Meaning-Viktor-Frankl-ebook/dp/B009U9S6FIHere is the reference to the cards:https://www.ridersandelephants.com/the-emotional-culture-deck-pdf-download Lisa Feldman Barrett link for her publications: https://lisafeldmanbarrett.com Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter
Für unsere Kund:innen da sein – so schnell und kompetent wie möglich. Das ist das Ziel des Customer Service bei SWAROVSKI OPTIK. Daniel Mühlmann, Leiter des Customer Management, erzählt mehr über den Kundenservice und die Servicephilosophie bei SWAROVSKI OPTIK.
Today, we're thrilled to have Jakin Harper, the owner of Rareform Agency, join us on the show! Rareform Agency specializes in revolutionizing customer experiences by offering top-notch services in customer review management, customer interactions management, and streamlining payment collections. This episode is packed with valuable knowledge and actionable tips from Jakin Harper, exclusively on Let's Talk Business! Join the "Let's Talk Business" podcast community on Patreon to engage with show hosts, guests, and fans. You'll also get exclusive content, member shoutouts on the show and early access to in-person events. Get access here: patreon.com/letstalkbusiness ▶ Subscribe to our YouTube Channel: https://goo.gl/dzqVGV ✅ Marc Ebinger, Crükus Marketing Agency
Today our focus turned to dealing with customers and their calls or requests outside of working hours or if you're on holiday… So today, Clive wanted to know, how do you deal with customers contacting you outside of your working hours?We were joined by two top tradespeople – Danny Madden & George from GM Joinery to talk us through their experiences!There's also the pub lunch quiz for your chance to grab 6 points, as well as the very best messages we received!
Brenton Grimes is Founder and CEO of Reef.ai, a customer revenue platform that helps companies predictably grow revenue with existing customers and fast-tracks net retention reporting. In this episode Brenton and KJ discuss how companies can be proactive in utilizing data and investing in the outlier model to achieve better revenue outcomes. Key Takeaways: How to increase customer retention in the SaaS market Common mistakes to avoid when managing your tech customers How to implement the outlier model in the SaaS industry Why subscription models are the future of tech Quote of the Show (37:00): “If you feel like you need to drive your business in a different direction, don't wait. Take that first step and the road will open up in front of you.” – Brenton Grimes Join our Anti-PR newsletter where we're keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with Brenton Grimes: LinkedIn: https://www.linkedin.com/in/brentgrimes/ Company Website: https://www.reef.ai/ Company LinkedIn: https://www.linkedin.com/company/reef-ai/ How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cub21ueWNvbnRlbnQuY29tL2QvcGxheWxpc3QvODE5NjRmY2EtYTQ5OC00NTAyLThjZjktYWI3YzAwMmRiZTM2LzNiZTZiNzJhLWEzODItNDhhNS04MDc5LWFmYTAwMTI2M2FiNi9kZDYzMGE4Mi04ZGI4LTQyMGUtOGNmYi1hZmEwMDEyNjNhZDkvcG9kY2FzdC5yc3M= Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlDSee omnystudio.com/listener for privacy information.
If you're looking to take your marketing efforts to the next level, Funnel Fusion 360 is the ultimate solution for you! This groundbreaking platform provides the necessary resources you need in today's hyper-paced digital landscape. Learn more at https://funnelfusion360.com Symbiotic 7 Solutions City: Toronto Address: 2967 Dundas Street West #47 Website http://thebestoffersaround.com Phone +1-416-400-1207 Email admin@symbiotic7solutions.com
Improve your customer service and review management with the ReviewIQ™ ReviewResponder by Local Business Coach. Automate responses and enhance customer engagement with one simple Chrome plugin! Visit https://reviewiq.localbusinesscoach.com/ for more information! Local Business Coach 703 E Court St Suite 1, Flint, MI 48503, United States Website https://www.localbusinesscoach.com/ Phone +1-810-202-8760 Email support@localbusinesscoach.com
LinkedIn, ein mächtiges Werkzeug, um Vertrauen aufzubauen, Beziehungen zu knüpfen und Nachfrage für deine Produkte zu generieren. Willkommen zur neuen Staffel. Nicht nur der Name ist neu! Wir heissen Virginie im Team willkommen und nennen den Podcast fortan “B2B Marketing Automators". Heute nehmen wir dich mit auf eine Reise durch das Universum von LinkedIn - es geht darum, wie du LinkedIn meisterst und es zu einem leistungsstarken Werkzeug in deinem Marketing-Arsenal machst. Wir sprechen nicht über reines Netzwerken, sondern auch darüber, wie du Vertrauen aufbaust, Beziehungen knüpfst und eine echte Nachfrage für deine Produkte generierst. Wir tauchen tief in die Geheimnisse von LinkedIn ein und entfalten die Macht des Meinungsführertums. Erfahre, wie du die Plattform nutzt, um sichtbar zu werden, deinen Einfluss zu erhöhen und deine Botschaft zu verbreiten. Übrigens, coole visuelle Zusammenfassung zum LinkedIn Algorithm Report von Richard von der Blom: https://www.linkedin.com/posts/richardvanderblom_socialselling-linkedinbyrichardvanderblom-activity-7077887593735950336-S1vY Hier geht's zum Videopodcast: https://youtu.be/EWpxsQP3Nlg Triff Virginie Cantin unsere Meisterin des B2B-Storytellings und Virtuosin der Marketingklaviatur. Mit ihrem BWL-Abschluss von der renommierten HSG in St. Gallen und einem Master in Management & Economics von der Uni Zürich hat Virginie nicht nur die Theorie, sondern durch ihre vielseitigen beruflichen Erfahrungen auch die Praxis des B2B-Marketings gemeistert. Als LinkedIn-Coach und Autorin eines Wall Street Journal-Bestsellers hat sie bereits mit über 100 Kunden weltweit zusammengearbeitet und weiss daher genau, wie man die richtigen Worte findet und diese wirkungsvoll einsetzt. https://www.linkedin.com/in/virginie-cantin/ Dann haben wir unseren digitalen Pfadfinder Marc Gasser. Seit seinem 16ten Lebensjahr führt er B2B-Unternehmen durch die wilde Welt der digitalen Customer Journeys. Mit seinem Master in Wirtschaftsinformatik aus Zürich und Schweden im Gepäck baute er Marketing- und Salesabteilungen auf und automatisierte das Lead & Customer Management. Er hat nicht nur ein Buch über Marketing Automation & KI geschrieben, sondern ist auch Innosuisse-Experte, Dozent und Fachbeirat an der Zürcher Fachhochschule ZHAW. https://www.linkedin.com/in/marcgasser/ Und zu guter Letzt, unser Startup-Schmied und SaaS-Profi Valentin Binnendijk. Valentin hat mehrere Unternehmen wie STARTUPS.CH und TrekkSoft aufgebaut. Diese Startups sind heute noch Schwergewichte, mit über 100 Mitarbeitenden und 10 Millionen Euro jährlich wiederkehrenden Einnahmen. Mit seiner Leidenschaft für Unternehmertum, SaaS-Produkte und zielgerichtete Strategien, ist Valentin der Antrieb für das Produkt, welches wir zusammen vorstellen. https://www.linkedin.com/in/valentinbinnendijk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/b2b-marketing-automators/message
“As a project manager, you should be very spontaneous enough to deal with the unexpected situations and convert that particular weakness to opportunities and have the strength to convert those weaknesses in that particular market.”Welcome to another episode of Shape of Work. In today's episode, our guest talks about some of the major challenges as a project manager and the importance of being available to the customers. We have Yelisetty Naga Saujanya, Projects Director at Pact Software Services, an international software development company headquartered in India with its branches across the Middle East(UAE, Saudi, Qatar) Kenya & USA. They specialise in ERP, Accounting and CRM software solutions.Saujanya has an overall work experience of over two decades. She has worked at Riyan Creations and PMI Pearl City Chapter before her time at Pact Software, where she has worked for over seventeen years. She did her Bachelor's Degree from St. Theresa's College for Women, and her PGPMEX from Great Lakes Institute of Management.Episode HighlightsWhat Pack Services has achieved in 25 years of growth?The importance of being available to customersWhat are some major challenges of being Project Director?Advice to the youth starting their careersFollow Saujanya on LinkedinProduced by: Priya BhattPodcast Host: Aparajeeta BoroAbout Springworks:Springworks is a fully-distributed HR technology organisation building tools and products to simplify recruitment, onboarding, employee engagement, and retention. The product stack from Springworks includes:SpringVerify— B2B verification platformEngageWith— employee recognition and rewards platform that enriches company cultureTrivia — a suite of real-time, fun, and interactive games platforms for remote/hybrid team-buildingSpringRole — verified professional-profile platform backed by blockchain, andSpringRecruit — a forever-free applicant tracking system.Springworks prides itself on being an organisation focused on employee well-being and workplace culture, leading to a 4.8 rating on Glassdoor for the 200+ employee strength company.
Running a business can be a challenging task, especially when it comes to managing your customer relationships effectively. In today's world, customers are the backbone of any successful business, and maintaining a healthy relationship with them is crucial for long-term success. One of the most effective tools available to businesses today for managing customer relationships is a Customer Relationship Management (CRM) system. However, a question that we often hear from business owners is "Do I need a CRM?" To put it simply, if you want to grow your business and maintain a competitive edge in today's market, the answer is a resounding yes. A CRM system can help you streamline your customer management processes, improve customer satisfaction, and increase your overall revenue. Here are some reasons why implementing a CRM is essential for your business: Organized Customer Data: One of the most significant benefits of a CRM system is that it helps you keep all your customer data organized in one place. This includes information such as contact details, purchase history, and any interactions they've had with your business. This organized data enables you to gain insights into your customers' behaviors and preferences, allowing you to personalize your marketing campaigns and tailor your offerings to their needs. Improved Customer Experience: A CRM system can help you provide a more personalized and seamless customer experience. By having access to all your customer data, you can respond to their needs more efficiently and effectively. For instance, if a customer has a complaint or issue, you can quickly access their information and address their concerns promptly, leading to increased customer satisfaction. Increased Efficiency: Managing customer relationships manually can be time-consuming and labor-intensive. A CRM system automates many of the processes involved in managing customer relationships, such as data entry and tracking customer interactions. This automation frees up your time and resources, allowing you to focus on other critical aspects of your business. Improved Sales and Revenue: By leveraging the insights gained from your CRM system, you can identify new sales opportunities and cross-sell or upsell products to existing customers. This can lead to increased revenue and a higher lifetime customer value. In conclusion, if you are just starting up or have been in business for years, implementing a CRM system is essential for managing your customer relationships effectively. A CRM system can help you organize your customer data, improve the customer experience, increase efficiency, and boost your revenue. With so many benefits to offer, a CRM system is a must-have tool for any business looking to succeed in today's competitive market.
Connectivity is critical to driving equitable economic growth, yet 2.7 billion people still cannot access the internet. And many struggle with slow, costly and unreliable connections. Greater connectivity and innovative solutions for a resilient infrastructure can unlock opportunities in education, healthcare, business and other sectors. This episode features the tools – and the experts – helping foster healthy connections between people, greater equity across the globe and more efficient use of resources.On This Episode:Dr. Rennisha Wickham, Senior Marketing Manager, DowRennisha Wickham is a Senior Marketing Manager in Dow's Packaging and Specialty Plastics business. She is also an inclusion and diversity champion, driving a culture of inclusion and empowering her internal and external partners to cultivate a diverse community of critical thinkers that can solve the world's most challenging problems. Rennisha joined Dow in 2012 in R&D, where she made contributions to a number of technical projects including the development of functionalized polymers, non-extrusion-based process technologies, sustainable polyolefin solutions for resilient flooring, and elastomers for medium voltage insulation. Rennisha transitioned to Dow's Technical Service and Development (TS&D) group in 2015, where she leveraged core R&D strengths to deliver high performing technologies for the transportation market and drove growth through distribution channel partners. Rennisha later transitioned to Customer Management in 2018, where she drove growth across transportation, consumer, flooring, artificial turf, and wire and cable markets. Rennisha has a Bachelor of Science in chemistry from Virginia State University and a Ph.D. in chemistry from University of Maryland in 2012. She holds six patents and is the author of a number of internal and external publications.Kyle Fleming, Director of the Virgin Islands Energy Office and Water and Power Authority (WAPA) Board ChairmanIn 2016, Kyle Fleming returned to his home on St. Croix, USVI to fulfill his professional goal of transforming the energy sector within the USVI. Upon his return, he took on the role as Director of Operations of a regional residential, commercial, & utility-scale solar developer in the territory. Following Hurricane Irma and Maria, Mr. Fleming developed and deployed solar plus battery storage systems territory-wide which relieved the dependence on generators for many Virgin Islanders suffering through the extended black-outs. Mr. Fleming has continued to impact the Energy Profile of the territory as Director of Virgin Islands Energy Office. As Director, Mr. Fleming has focused policy and program development around the following core pillars: Sustainability, Resiliency, Work-Force Development, and Efficient Energy Resource Utilization. In 2021 Mr. Fleming was elected Chairman of the Virgin Islands Water and Power Authority's governing board. During his tenure, he has focused on disrupting the traditional power plant mentality of the operation and shifting to an Energy as a Service strategy to better serve the evolving energy needs of the community as a whole.Mia Quinn, Senior Director, Public Affairs at American Chemistry Council Mia Quinn leads efforts to communicate the plastics industry's major sustainability initiatives. She works to bring together experts to share insights in key areas of sustainability, including public policy, product design, recycling and infrastructure. She is passionate about collaboration, clear communication and engaging audiences to learn more about innovation and modern solutions for our communities and our country. Mia has a degree in political science from Washington University in St. Louis. She grew up in the suburbs of Denver, Colorado and is a lifelong Denver Broncos fan. She lives in Northern Virginia with her husband and two sons.
In this episode I have a fun conversation with a good friend who is also a customer experience expert, Brittany Hodak. We chat through ways to future-proof your business with superfans, how to divide your time between finding new fans & serving existing ones, as well as the best ways to provide value and exceed expectations! Episode breakdown: 01:50 - Brittany's World Record 06:30 - Future-proof your business 08:55 - Chase new fans or serve current audience? 11:15 - The 3 Phases of Customer Management 13:45 - How to exceed expectations 19:05 - Explain the value you provide 21:00 - The long road to a book starts with…pizza 26:30 - The Platinum Rule Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations. She has written hundreds of articles for Forbes, Adweek, Success, and other top publications; she has appeared on programs on NBC, CBS, ABC, and CNN; and she has worked with some of the world's biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. Entrepreneur magazine calls her “the expert at creating loyal fans for your brand.” Brittany's debut book, Creating Superfans, will be in stores in January 2023. “You're going to get referrals, but not TODAY! You've got to be great at recruiting new customers, and you also have to be great at taking care of your existing customers.” - Brittan Hodak Get your copy of Superfans: BrittanyHodak.com/book Make your Continuing Education easy and CHECK OUT Empire Learning! If you are enjoying the MME podcast, please take a second and LEAVE US A REVIEW, and JOIN our text group: 214-225-5696
David Tran, Head of Customer Management is joined by Dane Hambrook, Head of Specialty Products where they discuss his recently appointed role and touch on the recent RIMS Canada Conference held in Halifax, and one topic that is top of mind for many folks in our industry — ESG,
CX Goalkeeper - Customer Experience, Business Transformation & Leadership
The CX Goalkeeper had the great opportunity to interview Ricky HarrisLinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classesHighlights:00:00 Game Start00:32 Ricky's introduction03:34 Ricky's values05:26 The CX landscape in South Africa7:36 What can we learn from South Africa12:49 The role of the Chartered Institute of customer management19:19 Continuous Education & the most requested skills21:36 The future question (CX in 10 years)26:29 Ricky's book suggestion31:28 Ricky's contact details32:39 Ricky's golden nuggetand much more on https://www.cxogoalkeeper.com/RickyHarris#cxgoalkeeper #customerexperience #podcast #leadership
This week we're featuring an excerpt from our Job Site Leadership Workshop - one of the most requested development courses that we offer here at Nolan Consulting Group. Facilitated by NCG Managing Partner Brian Nolan, and Conal Mulreany, Field Supervisor at Nolan Painting & Field Consultant at NCG, this workshop is designed to provide Production Management leaders with the critical awareness of each leg of the Operational Stool: Employee Management, Customer Management & Job Management. This particular excerpt begins with an element that impacts the culture of the field environment - values. Do your employees understand the values of your company - are they living those values in the workplace? The discussion also taps into the power of emotional intelligence. As a leader and manager of people, how do you respond to situations - both positive and negative? Are you aware of the impact your words have? To quote Benjamin Franklin, "Remember not only to say the right thing in the right place at the right time but far more difficult still, to leave unsaid the wrong thing at a tempting moment." Brian and Conal are passionate about this topic, and no matter what industry you are in, this discussion will impact your leadership.
“Some of our most traditional, original ideas of business strategy have turned out to be profoundly flawed.” The research is in, the key to driving world-class customer retention and growth rates is not customer happiness or customer satisfaction. While both are important, it's the results the customer achieves with a supplier that matter most. It may seem obvious, but conventional wisdom and behavior have not always led companies down a path to embracing the importance of ensuring customers achieve results. In this enlightening episode of Value Builders, Dave sits down with customer retention, growth, and strategy expert, Greg Daines, to discuss how Greg's economics background and retention research are providing a clearer understanding of how to effectively attain better retention and growth rates by changing behavior and creating meaningful results for customers.About Greg Daines Greg Daines is a leading expert in customer retention, growth, and strategy. Throughout his career as both a founder and executive, he has regularly challenged the conventional thinking. He has spent the past several years working with companies around the world to transform their results using his unique Total Customer Strategy playbooks. Greg is known for his thought-provoking and data-driven approach, and he holds advanced degrees in business and economics from MIT and Cambridge University.
Episode #18 CRM for Small Businesses Ft. Adarsh Noronha, Country Director, Hubspot India. Welcome back to MSME TALK with Industry Experts. As technology is changing the world it is kind of mandatory for business to get digitalise. While covid pandemic and other changes within the market make it necessary for small and midsize businesses (SMBs) to accelerate digital transformation but small businesses cannot avoid digitalisation & automation to survive & scaling up even in non-pandemic scenario. . A report by Cisco gives gives us a picture how the pandemic has evolved digitisation - While the majority( over 70 %) of small businesses have already started their digitalization journeys due to crisis- 26% of small businesses remain in status quo mode – they have remained largely reactive to market changes and have made little effort to digitally transform. There are many ways through which digitalisation can be done. Automation of the core business processes is the most critical part of digital transformation. Businesses looking to automate core business processes typically look at two main software solutions, enterprise resource planning (ERP) and customer relationship management (CRM). In this episode of MSME TALK we will learn about CRM for small businesses, types of CRM, benefits & applicability for small businesses, how small businesses can implement the CRM , how does return on investment made in CRM can be calculated and much more from Adarsh Noronha . Adarsh Noronha is Country Director for Hubspot India. Prior to Hubspot Adarsh held leadership positions at Salesforce ,Oracle and Informatica. Adarsh holds over 2 decades of experience in leading clients in digital Transformation. Hubspot is a leading US based CRM and marketing tool company with worldwide presence. Hubspot stands in top 3 ranking in worldwide CRM companies for small businesses. If you are an entrepreneur and require to connect to experts for any business requirement do let us know. In case If you are an Industry Expert with MSME as your target audience, please share about yourself with us. Your feedback, suggestions, reviews and likes motivates us. Please leave your rating and reviews on apple podcast or Spotify https://link.chtbl.com/MSME_TALK_ Check our website for podcast & other resources: www.msmetalk.com Follow us on: https://www.linkedin.com/company/msmetalk https://www.facebook.com/msmetalk https://www.instagram.com/msmetalk https://twitter.com/msmetalk Get WhatsApp alert: Send hi - https://Use code MSMETALK10 to get FLAT 10% Discount on professional fees across all services on www.legalwiz.in. It is a leading LegalTech co providing 100+ expert legal services online for small businesses & start-ups, like New Company Registration, Intellectual Property Registration, GST, Bookkeeping, Legal Drafting & Regular Compliances. Msmetalk.podcast@gmail. MSME TALK has collaborated with LegalWiz.in. Use code MSMETALK10 to get FLAT 10% Discount on professional fees across all services on www.legalwiz.in. It is a leading LegalTech co providing 100+ expert legal services online for small businesses & startups , like New Company Registration, Intellectual Property Registration, GST, Bookkeeping, Legal Drafting & Regular Compliances. Msmetalk.podcast@gmail.com
Andy Cam & Todd Glister talk about how they manage customers from the initial meeting right the way through to the conclusion of the work
How does a Basketball Player make it to the top of a very well known outsourcer in the Netherlands? My guest today is Nuno van Dunem da Costa, who's sporting career and professional customer management career are an absolute inspiration! We are chatting about Nuno's ambition and drive to succeed - as player of the Portuguese National Youth Team and later with a Dutch team, Nuno talks candidly about how he learned to pursue his dream, his career but at the same time not lose himself. He draws many parallels from his active sports career to his Customer Experience / Operational Excellence work. Nuno tells us about the importance to follow a framework - however the most important component here is the customer! And not just the end-user, also the company internal customer! Now Operations Director with 5CA the brings all his experiences to a leading Dutch outsourcing firm who, in his own words…. Have given Nuno more development and support than other firms combined. Hint…. Look after your employees and they give you their utmost best they can! Social Links LinkedIn: https://www.linkedin.com/in/nuno-vandunemdacosta/ 5CA: https://5ca.com/ Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/ This Podcast is produced by: Andrew Madden Photography & Media Production
Jamiel and I did a LIVE workshop on Facebook all about creative cookie selling and it was SO much fun hanging out with some of you in the group! We would definitely love to do more of these, so let us know what topics you want to hear. In the meantime, I wanted to make this available on the podcast as well but it was 90 minutes JAM PACKED with ideas, so I thought it might be easier if we posted different topics as individual podcast segments so you could easily access the different ideas and process them. If you want to check out the whole workshop in its entirety, you can watch the replay either in the Facebook group or on Youtube, here: facebook.com/girlscoutpodcast https://youtu.be/YnQuk07WeiA
Guess what happens when you meet at Waitrose' wine bar at KingsCross…. You end up working with the #Ateam and are going to win the best Outsource Contact Centre of the Year Awards at the European Contact Centre and Customer services Awards 2021! Speaking to William about Customer Management is just pure joy! When you meet up with people who absolutely love the industry, believe in the opportunities a good customer service centre brings to clients, BPO and agents - my heart just jumps! But not only is William one of the best Directors of Market Engagement in the BPO world, he also shares a few hidden talents with us. We discuss entrepreneurship, we speak about professional loneliness and the importance of bringing the professional and personal elements of our lives together. Social Links Website: https://www.ascensos.com/ LinkedIn: https://www.linkedin.com/in/william-carson-ascensos/ New Ways: https://www.newways.org.uk/ Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/ This Podcast is produced by: Andrew Madden Photography & Media Production
Hello love! Welcome back to another episode of Fearlessly Freelance.Over the last 20 years I've managed relationships with hundreds of clients, from tech-phobic small business owners to demanding stakeholders at some of the world's top brands. In this week's episode I'm here to share several strategies how to navigate client relationships in a way that helps you establish healthy, strong connections that create long-term trust and success.Listen in if you want to learn:✹ How to protect your energy with clients✹ Growing + nurturing relationships with clients✹ How to build trust✹ Protecting your boundaries and staying sane!More from Fearlessly FreelanceFollow me on Instagram @fearlesslyfreelanceHave you joined our FREE private community for freelance women, The Confidence Club yet? If you want to meet like-minded freelance women, join free co-working sessions and get weekly live trainings on building your confidence in business, come on in!!www.fearlesslyfreelance.com---
Breaking up with a client is never a fun job, let's face it – and if you've been freelancing for a while, you've probably had to do it at some point. I know how stressful it can be to have to sack a client (having had to do it multiple times over the years!) especially when the circumstances can feel emotionally draining and difficult to navigate all by yourself. In this episode I explain how to approach this tricky area of running a business and managing client relationships without losing your cool, including:✹ The legal stuff - how to protect yourself when you need to end a relationship✹ The best way to let a client know you're breaking up with them✹ How to offboard the right way✹ How to stay calm and deliver a stress-free break upMore from Fearlessly FreelanceFollow me on Instagram @fearlesslyfreelanceJoin our FREE private community for freelance women, The Confidence Club where I host weekly co-working sessions and drop regular, exclusive insights + content!www.fearlesslyfreelance.com---
JoAnna Brandi is the Publisher of The Customer Care Coach – A weekly self study leadership training program in “The Art and Science of Exquisite Customer Care” as well as “Monday Morning Motivation” – a tool to keep employees focused on keeping the customers happy.She has written over 500 articles and worked with companies that range in size from multinationals to small privately held companies. She is a popular and highly rated public speaker at conferences such as the World Conference on Customer Management, the North American Conference on Customer Management. She has been named the #1 Speaker at the Inc. Conference on Customer Strategy.Episode Links:Web: https://returnonhappiness.com/Twitter: https://twitter.com/KeepEmHappyFacebook: https://www.facebook.com/ReturnOnHappinessYoutube: https://www.youtube.com/user/JoannaBrandiCompanyJoey Pinz Conversations Podcast Information: • Website: https://www.joeypinz.com • Link Tree: https://linktr.ee/joeypinz • Music by Tom Izzo: @wahlsinger https://tomizzomusic.com Support our podcast: • Subscribe: https://joeypinzconversations.com/subscribe/ • How much is this podcast worth to you? Consider $5, $10 or $20/mo with Patreon: https://www.patreon.com/joeypinz • How about a one-time payment? • What is the episode worth to you? $25/$50/$100/$500 /$1,000/$5,000 with PayPal (one-time): https://www.paypal.com/paypalme/JoePannone Please subscribe/follow to Joey Pinz Discipline Conversations Podcast: • Spotify, Apple, Google, or others. Please consider rating with 5 stars if you like it. • Apple: https://podcasts.apple.com/us/podcast/joey-pinz-discipline-conversations/id1583997438 • Spotify: https://open.spotify.com/show/69SFwY3XSwcw9qNvElAn10 • Google: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8xODI4OTA2LnJzcw • YouTube: https://www.youtube.com/c/JoeyPinzDisciplineConversations?sub_confirmation=1Please follow on social media: @TheJoeyPinz • Instagram: @TheJoeyPinz https://www.instagram.com/TheJoeyPinz • Twitter: @TheJoeyPinz https://twitter.com/TheJoeyPinz • Facebook: @TheJoeyPinz https://www.facebook.com/TheJoeyPinz • TikTok: @TheJoeyPinz https://www.tiktok.com/@thejoeypinzFinally, join our newsletter: https://joeypinzconversations.com/#newsletterSupport the show (https://www.patreon.com/joeypinz)
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Joel Montaniel, chief executive officer and co-founder of SEVENROOMS about helping operators build their direct and personalized relationship with guests. SEVENROOMS is a guest experience and retention platform that works on helping operators utilize guest data to provide experiences that boost business. Montaniel says, “So many many years ago we tried to figure out why hospitality technology systems didn't have any guest data in them and we really were surprised by that because we were like this is the hospitality industry. It is all about understanding the little things, it is all about making people feel special. How can operators do that when the very ingredient you would need is not available in the systems they're using to run their business?” He adds, “we got our start as a guest data CRM company and that we've now evolved ourselves into a guest experience platform with a mission of helping operators make their guests feel at home.”When Frischling asks Montaniel where he thinks we are in the lifecycle of technology, Montaniel says, “if we take hospitality technology as the starting point I believe we're still in the early innings at the very beginning of this cycle.” He adds, “And I think the cloud has enabled a lot of opportunities, in addition of course the mobile, so it feels like we're still in the very very early days.” Montaniel says when asked about the new functionalities SEVENROOMS added, “as we were building the company we started with this idea of guest data and so how do we help the restaurant capture as much guest data as possible and how do we make it as easy as possible for them to capture it. And actually when we first started we had restaurants that were using our CRM system side by side with their reservation seating system, that's how important it was to them and then what we realized is if we wanted to help the restaurants, how could we actually also build the reservations and the seating so that they could have one system to look at everything together.” SEVENROOMS is giving the operators a personalized picture of their consumer on-premise and off-premise. Montaniel talks about delivery, saying in the United States before the pandemic forty-two percent of consumers had done delivery, now delivery is more than fifty percent and growing. He says, “what's interesting is we thought that when covid was stabilizing that dine-in would pick back up and delivery would slow down a little bit, but actually what you're seeing is both are accelerating so dine-in is up, delivery is up, and so what that means is now a restaurant needs to be able to understand and work across both of those different channels.”To hear more from this episode with SEVENROOMS, tune into this episode of Hospitality Hangout. Click here for more recovery and relief information for restaurant, hospitality and food service operators.This syndicated content is brought to you by Branded Strategic Hospitality.
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Joel Montaniel, chief executive officer and co-founder of SEVENROOMS about helping operators build their direct and personalized relationship with guests. SEVENROOMS is a guest experience and retention platform that works on helping operators utilize guest data to provide experiences that boost business. Montaniel says, “So many many years ago we tried to figure out why hospitality technology systems didn't have any guest data in them and we really were surprised by that because we were like this is the hospitality industry. It is all about understanding the little things, it is all about making people feel special. How can operators do that when the very ingredient you would need is not available in the systems they're using to run their business?” He adds, “we got our start as a guest data CRM company and that we've now evolved ourselves into a guest experience platform with a mission of helping operators make their guests feel at home.”When Frischling asks Montaniel where he thinks we are in the lifecycle of technology, Montaniel says, “if we take hospitality technology as the starting point I believe we're still in the early innings at the very beginning of this cycle.” He adds, “And I think the cloud has enabled a lot of opportunities, in addition of course the mobile, so it feels like we're still in the very very early days.” Montaniel says when asked about the new functionalities SEVENROOMS added, “as we were building the company we started with this idea of guest data and so how do we help the restaurant capture as much guest data as possible and how do we make it as easy as possible for them to capture it. And actually when we first started we had restaurants that were using our CRM system side by side with their reservation seating system, that's how important it was to them and then what we realized is if we wanted to help the restaurants, how could we actually also build the reservations and the seating so that they could have one system to look at everything together.” SEVENROOMS is giving the operators a personalized picture of their consumer on-premise and off-premise. Montaniel talks about delivery, saying in the United States before the pandemic forty-two percent of consumers had done delivery, now delivery is more than fifty percent and growing. He says, “what's interesting is we thought that when covid was stabilizing that dine-in would pick back up and delivery would slow down a little bit, but actually what you're seeing is both are accelerating so dine-in is up, delivery is up, and so what that means is now a restaurant needs to be able to understand and work across both of those different channels.”To hear more from this episode with SEVENROOMS, tune into this episode of Hospitality Hangout. Click here for more recovery and relief information for restaurant, hospitality and food service operators.This syndicated content is brought to you by Branded Strategic Hospitality.
Professor Moira Clark is a Professor of Strategic Marketing at Henley Business School in the UK. She is also the founder and director of the Henley Centre for Customer Management. In this episode Professor Clark explores the need to build back better post-pandemic CX and also the total lifetime value of customers. https://www.henley.ac.uk/people/professor-moira-clark https://www.henley.ac.uk/
As we emerge from the pandemic and associated restrictions, Moira Clark, Professor of Strategic Marketing at Henley Business School and Director of the Henley Centre of Customer Management, discusses the changing expectations of customers who are increasingly demanding, confident and grumpy. How can companies best serve the ‘want-it-now' generation. See omnystudio.com/listener for privacy information.
Transportation vs Logistics with Marty Wadle Marty Wadle and Joe Lynch discuss transportation vs logistics. Marty is the Chief Commercial Officer of Ruan Transportation, a transportation company providing Dedicated Contract Transportation, Managed Transportation, Value-added Warehousing, and Brokerage Support Services. About Marty Wadle Marty Wadle currently serves as Ruan's Chief Commercial Officer leading the Commercial Solutions team, which includes sales, marketing, and solution engineering. Previously, Marty served as Senior Vice President of Ruan's Supply Chain Solutions division, consisting of Value-Added Warehousing, Brokerage Support Services, and Managed Transportation. Ruan manages $1.35 billion in annual supply chain spend, employs 4,600 drivers, and operates 4,000 power units and 12,000 trailers out of 300 locations across the U.S. In addition, Ruan operates 1.5 million square feet of dedicated warehouse space and $500 million of managed transportation. Marty has held multiple positions at Ruan over his 25-year career that have given him a wide base of experience in sales and operations. Prior to Ruan, Marty worked for LTL carrier Central Transport and institutional food wholesaler Martin Brothers Distribution. Marty is a graduate of Iowa State University with a Bachelor of Business Administration degree in transportation and logistics. He currently serves on the Iowa State University Supply Chain Forum. About Ruan Transportation Ruan provides Dedicated Contract Transportation, Managed Transportation, Value-Added Warehousing, and Brokerage Support Services to customers across the U.S. Ruan's Integrated Supply Chain Solutions services encompass all aspects of transportation and logistics, providing our customers the ideal combination of asset- and non-asset-based solutions that get your products from point A to point B safely and efficiently. With more than 89 years of transportation management experience, Ruan is one of the top 10 privately owned transportation companies in the country with 300 operations and 6,000 team members. Key Takeaways: Transportation vs Logistics Marty Wadle is the Chief Commercial Officer at Ruan Transportation Management Systems, a family-owned transportation management company, providing Dedicated Contract Transportation, Managed Transportation, and Value-added Warehousing. In the podcast interview, Joe and Marty discuss transportation vs logistics, even though those words are used interchangeably, they mean different things. According to Council of Supply Chain Professionals, a Third Party Logistics (3PL) Provider is “A firm which provides multiple logistics services for use by customers. Preferably, these services are integrated, or "bundled" together by the provider. These firms facilitate the movement of parts and materials from suppliers to manufacturers, and finished products from manufacturers to distributors and retailers.” There are 5 different categories of 3PL services: Logistics, Transportation, Warehousing, Special Services, and Technology. Logistics services add value through planning, while transportation services add value by executing those plans. Transportation services include: Small Package, Air Cargo, Ocean, Less Than Truckload, Truckload, Fleet Acquisition, Equipment / Drivers, Dedicated Contract Carriage, Intermodal, Final Mile, Rail. Logistics services include: 3rd party logistics, 3PL, 4th party logistics, 4PL, Just-in-Time (JIT), Payment Auditing, Freight Auditing, Payment Processing, Freight brokerage, Freight broker, Digital Freight Brokerage. Warehousing services include: Warehouse Storage, Pick and Pack, Sub-assembly, Site Location, Distribution Center Management, Inbound Shipping, Outbound shipping, Receiving, Putaway, Put-away, Order processing, Replenishment, Pulling, Restocking, Picking, Validation, Sorting, Distribution Center Management System (DCMS), Vendor Managed Inventory (VMI), Inventory Management, Cross-docking, Cross-dock, Ecommerce Fulfillment, Packaging. Special services include: Direct to Home, Direct to Store, Sustainability, Green Logistics, Reverse Logistics, Product Lifecycle Management, Supply Chain Security Analysis, Contingency planning, Crisis Planning, Global Expansion, Foreign Trade Zone (FTZ), Logistics Consulting, Transportation Consulting, Import / Export, Customs, Labor Management, Marketing Services, Customer Service Technology services include: Supply Chain Technology, Freight technology, EDI, Enterprise Resource Planning (ERP), Predictive Analytics, Technology Services, Web Services, Global Trade Management (GTM), Transportation Management System (TMS), Warehouse Management System (WMS), Supplier Management, Customer Management, Cloud Based Solutions, Wireless. Learn More About Transportation vs Logistics Marty Wadle's LinkedIn Ruan Transportation Marty Wadle on Des Moines and Ruan Successful Bulk Food Transport with Chris Fish The Basics of Dedicated Contract Carriage with Bob Elkins Technology Alone Won't Integrate Your Supply Chain with Paul Jensen Ruan White Paper: Selecting the Right 3PL Partner The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube
Alaina & JD discuss why more than 70% of Customer Success professionals we surveyed uses this Customer Management Software. What are the alternatives, and what do we look out for when implementing a new software tools to help you be efficient in your customer time-to-value?
Mr. Suresh Narayanan is the Chairman and Managing Director of Nestlé India Limited. Mr. Narayanan has recently completed 40 years of his corporate journey across four countries and cultures. He joined Nestlé in 1999 as Executive Vice President for Sales in India, in which role he spearheaded Sales and Customer Management. He then moved countries within Nestlé in senior positions and took over as the CMD of Nestlé India in 2015. listen to Suresh Narayanan talk about his leadership journey and provide some amazing insights in conversation with Leadership Coach and Author Ruchira Chaudhary whose book Coaching the Secret Code to Uncommon Leadership has been published by Penguin Random House India. See omnystudio.com/listener for privacy information.
BrandTrust Talks Weekly - der inspirierendste Wochenrückblick aus Markenperspektive - feiert seinen 1. Geburtstag. Und dafür hat sich Colin etwas Besonderes einfallen lassen: Er hat KollegInnen und Fans vom Podcast eingeladen, persönliche Gewinner oder Fundstücke zu präsentieren und 1 Jahr BrandTrust Talks Weekly Revue passieren zu lassen. Schwerpunktthemen sind Purpose & Nachhaltigkeit sowie eine Europareise mit Beiträgen zu Städtemarkting, Markenführung und Tourismus. Danke an alle Speaker und Interpreten (aufgeführt in der Reihenfolge, in der sie vorkommen): - Philipp Spittel-Nielszarksi, Customer Love Manager von BrandTrust - Bernhard Scholz, Senior Brand Consultant von BrandTrust - Sarah Böhmer, Brand Consultant von BrandTrust - Leon Reitz, Vertreter der Gen Z und Fußball-Kollege - Marion Endres und Max Kratzer von IDEENHAUS, Geschäftsführerin und Head of Digital - Kees Elands, CEO und Gründer von TrendsActive - Maximilian List, Brand Consultant bei BrandTrust aus Berlin - Nikolaus Rauschl, Brand Consultant bei BrandTrust aus Wien - Reto Sidler, Head of Communications and Marketing bei Greater Zurich Area - Judith Grass, Geschäftsführerin von Golm Silvretta Lünersee Tourismus - Hendrik Lennarz, Keynote Speaker, Growth Hacking Trainer und Buch-Autor - Alexandra Fischbäck, Head of Marketing & Customer Management bei BrandTrust - Björn Kersten und Olaf Tegtmeier vom Podcast "Dental Talk - Wartezimmergespräche"
Following up is the key to closing those projects and winning more deals. The use of a good CRM makes follow up of bids, projects, potential clients and other important information quick, easy and at your fingertips. Erick Vargas, COO of FollowUP CRM talks about the use of a CRM to help you grow your commercial business to the next level. Don't Miss Out!Special thanks to our sponsor Top Roof Contractors. Membership in this organization includes reduced prices for commercial roofing leads, third-party-verification to add credibility to your company, and a host of valuable benefits upon acceptance into the network. Learn more about them at https://www.toproofcontractors.com.YOUR GUIDE TO CREATING AN EMPLOYEE HANDBOOKAfter several years of sharing his handbook with other contractors and making numerous improvements, Andy Near decided to create a how-to guide for making a custom handbook for virtually any roofing company. It includes his own company's handbook along with numerous helpful notes. Use it as a template or just for new ideas. To purchase the book, visit https://www.ebay.com/itm/333306141697JOIN US LIVE TWICE A MONTHTo be part of the real-time discussion with our live audience, like us on Facebook and tune in every 1st and 3rd Thursday of the month at 7pm ET: https://www.facebook.com/RocketRoofShowSUBSCRIBE TO THE PODCASTDon't miss what we are preparing for you next! Find a direct link to your favorite podcast directory: https://www.buzzsprout.com/755294WHERE TO GET MOREFurther information is available on the Rocket Roof Show website: http://www.rocketroofshow.com
In this episode of SparrowCast, Jason speaks about Customer Management and its importance.
deBBie akwara (popularly referred to as the CX Queen), is a leading CX entrepreneur and CX educator in Africa. She is the founder of Nigeria’s 1st boutique CX management consulting firm, Niche Customer Experience Consulting Firm. Prior to Niche, deBBie led CX success in the banking, telecommunications and education sectors working at noted local, pan African and international organizations in Nigeria i.e. Zenith Bank Plc, United Bank for Africa Plc, Etisalat Nigeria (now 9mobile) and Bridge International Academies. Successes recorded were an increase in self-service adoption, an increase in the organization’s industry customer service ranking and an increase in revenue generation from CX improvement projects. As an advocate for CX education in Africa, deBBie (through the Niche Institute of Customer Experience & Innovation West Africa) launched Africa’s 1st indigenous globally recognized CX certification courses in partnership with the Institute of Customer Management, United Kingdom and certified by the European Professional Certification Agency (now known as European Marketing and Management Association – EUMMAS). It is a first of its kind CX certification that caters to the unique learning style of Africans, inculcates western learning methodologies and provides varied CX certifications for business managers, business leaders and CX & customer service consultants. deBBie is a founding member of the Customer Experience Professionals West Africa (CXPWA) association. She is on a mission to grow businesses one customer experience at a time across Africa and building the customer experience management capabilities of professionals in Africa that will drive an authentic practice of customer experience management on the continent. deBBie was recognized in 2020 as one of the top global CX thought leaders and influencers by Survey Sensum. She is an author, a mom, a humanitarian and is always looking for new opportunities to learn about CX and connect with professionals seeking to find their true expressions in CX and demonstrate a practical application of CX to drive sustainable business growth. Follow deBBie akwara on LinkedIn Follow deBBie akwara on Twitter @debbieakwara Follow Worthix on LinkedIn Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn Follow Mary Drumond on Twitter: @drumondmary The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.
David “Rev” Ciancio is a Hospitality Marketing Consultant, and customer and technology evangelist with more than 20 years of experience in B2B digital marketing and business development, specializing in hospitality marketing, content, local SEO, reputation management, and influencer marketing.
In der 45. Episode von BrandTrust Talks Beyond verkündet Colin einige Neuigkeiten: Eigentlich hat Colin jede 5. Folge zusammen mit Jasmin (Co-Host) moderiert, vergangene Folgen Revue passieren lassen und Neuigkeiten bekannt gegeben. Doch diese Episode ist anders: Jasmin zieht sich aus BrandTrust Talks zurück und es gibt 2 neue Co-Hosts: Alexandra Fischbäck, Head of Marketing & Customer Management und Philipp Spittel-Nielszarski, Customer Love Manager. Die beiden stellen sich, ihre Schwerpunkte und ihre Pläne für den Podcast vor. Alexandras Schwerpunkt liegt auf Themen zu Marketing und Digital Transformation mit dem "mutmachendsten Podcast für Marketingverantwortliche", Philipp spricht mit seinen Gästen über Markenkontaktpunkte und wie man Kultur im Unternehmen leben kann sowie Next Level Customer Love Management. Seid gespannt auf eine sympathische Folge mit Colin, Alexandra und Philipp und freut euch auf die kommenden Wochen.
This episode couldn't come any more timely…. Just recently two major UK banks have announced that their working from home solution is here to stay! But…. Mark Walton boldly says….. Not everyone is cut out for Home Working…. And Home Working is not for everyone. So - how do you ensure you have got the right people and the right environment? Mark has been CEO of Sensée since Feb 2019, leading the growth of the business. Sensée is the UK's leading, if not only, ethically-driven true Home Working specialist, delivering consultancy, platforms, technology ecosystem and a large highly skilled team of BPO advisors to Financial Services, Energy, Retail and many other leading Blue chip brands. Mark is now championing the growth within the BPO Industry of disrupting, Home Working technologies and solutions. Mark is working with the Best Companies and clients in this space across the UK and Europe. Mark has been involved in growing businesses all of his career and has specialised in the BPO, Customer Management and Marketing sectors for the past 20 years, working with major brands in the telecoms, mobile, utilities and financial services sectors. He was a Director at HEROtsc for six years and led its spectacular growth from regional player to market leader, recording a turnover of £60million. LinkedIn: https://www.linkedin.com/in/mark-walton-0627a74/ Website: https://www.sensee.co.uk/index.html Email. mark.walton@sensee.co.uk Marianne on LinkedIn: https://www.linkedin.com/in/marianne-rutz-351b0a5/ https://www.rutzconsulting.com My Podcast is produced by: https://www.unavoided.com
Join Vibha Kagzi, CEO & Founder of ReachIvy.com in conversation with Anand Jain, Co-Founder of CleverTap to know all about customer engagement and behavioural analytics!
In Soul of Business, Claressa Monteiro speaks to Bee Bee Lim, Head of Marketing and Customer Management, Consumer Banking Group at DBS Bank, on DBS’s suite of digital offerings, including digital gifting and virtual experiences, for safe and joyful Chinese New Year celebrations. See omnystudio.com/listener for privacy information.
Sie sind nicht unbedingt Menschenfreunde, man denke an Ludwig van Beethoven. Sie sind auch nicht zwingend liebenswerte Menschen, siehe Steve Jobs. Im Zweifel sind sie nicht mal sonderlich sympathisch oder auch nur gut erzogen, wie Elon Musk gern unter Beweis stellt. Sie sind nicht zwingend charismatisch, belegt Greta Thunberg.
Mutmacher, die Köpfe und Herzen öffnen, sind die Voraussetzung für neues Lernen. Seit unserer Kindheit lernen wir von Vorbildern, im Positiven wie im negativen Sinne. Schleckt Opa das Messer beim Abendessen ab? Geht Mama bei Rot über die Ampel, wenn sie es eilig hat? Ist Papa Fairness-Vorbild im Sport? Uns fallen Hunderte von Beispielen ein, was und vor allen Dingen wer uns beeinflusst hat. Auch mein Leben ist geprägt von Menschen, die mich inspirieren und die die Welt verändern. Ich nenne sie Kopföffner.
Sie ist Stellvertretende Aufsichtsratsvorsitzende bei Beiersdorf und Aufsichtsrätin bei Maxingvest. Außerdem ist sie Leiterin Corporate Social Responsibility bei Beiersdorf. Und: im Stiftungsrat der Hamburger Kunsthalle. Im Kuratorium der Randstad-Stiftung. Im Vorstand der Freunde der Hamburger Kammerspiele. Beirat der Universitäts-Gesellschaft Hamburg. Zweite Vorsitzende der Bürgerstiftung Rellingen. Mitglied bei dem Verein FidAR – Frauen in die Aufsichtsräte. Professorin am Institut für Kultur- und Medienmanagement an der Hamburger Hochschule für Musik und Theater. Mitglied im Arbeitskreis Kulturförderung – Bundesverband der Deutschen Industrie (BDI). Mitglied bei Zonta International. Kuratoriumsmitglied bei dem Verein New Generation – Gemeinnützige Einrichtung für Menschen ab Fünfzig. Buchautorin. Mentorin. Wahrscheinlich ist diese lange Liste nicht mal vollständig, denn Manuela Rousseau, Jahrgang 1955, ist enorm vielseitig – und enorm vielseitig engagiert.
In unserer Rubrik „Karrierepfade“ fragen wir erfolgreiche Köpfe aus unserer Branche nach ihrem Werdegang, was sie an ihrem Beruf toll finden – und was nicht. In dieser Ausgabe: Thomas Güther
Es gibt viele Tools, die die User Experience deiner Webseite oder deines Shops verbessern können (wie zB Intercom) oder CRM-Tools, die dir das Customer Management erleichtern (wie zB Hubspot). Wenn du die Customer Journey deiner Webseite trotz unterschiedlicher externer Tools konsistent tracken und analysieren möchtest, stehst du vor einigen Herausforderungen... die sich aber durchaus lösen lassen! Die Shownotes und die Blogartikel zum Podcast-Thema findest du unter https://analyticsfreak.com/podcast Ich freu mich immer über dein Feedback und deine Fragen! Schreib mir gern über meine Website https://analyticsfreak.com oder auf LinkedIn.
Learn to Run Your I.T. Business Hosted by Jeff Halash from TechNutPC.com Paco Lebron from ProdigyTeks Ian Alexander from SyncroMSP Crystal Henkle from SyncroMSP MSP Unplugged Video Live Show and Chat every Sunday at 7:30pm EST Email: Jeff@MSPUnplugged.com Support This Show Patreon.com/MSPUnplugged BuyMeACoffee.com/MSPUnplugged PayPal.Me/MSPUnplugged Main Topic: SyncroMSP Combined RMM and PSA Platform including Invoicing, Credit Card Payments, Help Desk, Customer Management, Automation, Scripting, Remote Access, Email Marketing and more. Links: Sign up for a FREE 30-Day Trial + a FREE 1:1 Demo Open Office Hours: Registration Facebook: Syncro Users Group Syncro Blog: Development Cycle SyncroMSP: YouTube Channel DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission. Music By Jim Holley
Mache Deine Kunden erfolgreich, nicht glücklich. So lautet einfach zusammengefasst das Ziel von Customer Success Management. Denn wenn der Kunde erfolgreich ist, steht Geld für den Ausbau zur Verfügung. Gero Decker beschreibt in diesem Podcast was ein guter Success Manager mitbringen muss, wie Deine Firma profitiert und welche Tools Dich unterstützen. Du erfährst... 1)…die Grundlagen des Customer Success Managements 2)…wie Du Kunden behältst 3)…warum CSM hilfreich beim Wachstum ist 4)…wie Du CMS im Unternehmen einsetzt
This week is Credit Education Week, which is why I don’t just have one, but I’ve got two podcast episodes to share with you! Yesterday, I had Richard Moxley on the show to talk about how to win the credit game (or how to understand and be good at managing credit). For today’s episode, I’m talking to Jay Acharya, Vice President of Card Partnerships and Customer Management at Capital One, because Capital One is the sponsor of Credit Education Week, as well as my upcoming Millennial Money Meetup next week! Every year, there’s a different theme for Credit Education Week. Last year, as you may remember, I had Patrick Ens from Capital One to talk about the theme last year-money mindfulness. This year the theme is #MyMoneyVision, which just means on top of being mindful with your money, it’s important to have a vision for your money. Just like with anything in life, we won’t change any of our habits without a good reason for doing so. We won’t just start working out because we know we should for our health. We need a clear goal to work towards. I give presentations all the time about how to manage your money better, but I always try to emphasize that nothing I share about how to make a budget or how to pay off your debt will mean anything to you unless you set some strong financial goals. So I hope you take this opportunity during Credit Education Week to learn more about responsible credit use and to set some financial goals. It’s never to late and you don’t have to wait until the start of the next year. The best time to set a new goal is as soon as possible. Join the Conversation To see what other people are talking about for Credit Education Week, follow the hashtags #MyMoneyVision and #CEWC2019 Learn More About Credit Education Week To learn more about Credit Education Week, visit CEWC.ca and CreditCanada.com. To Check Your Credit Score for Free To check your TransUnion credit score for free through Capital One, visit their Credit Keeper page. Learn More About Capital One’s Cards As mentioned on the show, if you’re trying to improve your credit score but can’t get approved for a credit card, one route you can take is to get a guaranteed or secured credit card like Jay mentioned. You can take a look at Capital One’s various credit cards here. For full episode show notes visit https://jessicamoorhouse.com/214
digital kompakt | Business & Digitalisierung von Startup bis Corporate
Mache Deine Kunden erfolgreich, nicht glücklich. So lautet einfach zusammengefasst das Ziel von Customer Success Management. Denn wenn der Kunde erfolgreich ist, steht Geld für den Ausbau zur Verfügung. Gero Decker beschreibt in diesem Podcast was ein guter Success Manager mitbringen muss, wie Deine Firma profitiert und welche Tools Dich unterstützen. Du erfährst... 1) …die Grundlagen des Customer Success Managements 2) …wie Du Kunden behältst 3) …warum CSM hilfreich beim Wachstum ist 4) …wie Du CMS im Unternehmen einsetzt
Amy Zupon, Chief Executive Officer of Vertafore, joins host, Aubie Knight, for a discussion about insurtech and data and how both impact customer management.
Join Tim and Maxine as they talk Tea (with no Tea!) and discuss the customer management ethos that runs through Venture 1 Consulting. Music: https://www.purple-planet.com
Der Podcast mit Markenmachern, Marketingverantwortlichen, Transformatoren und Customer Love Managern. Zwei inspirierende Podcast-Formate zu Markenthemen erscheinen regelmäßig auf unserem Kanal "BrandTrust Talks": Mit unserem Weekly erhaltet ihr jeden Freitag von unserem Partner Colin Fernando pünktlich um 13 Uhr den inspirierendsten Wochenrückblick aus Markenperspektive kompakt in ca. 15 Minuten. 2-3 Markengeschehnisse stehen dabei jede Woche im Fokus und obendrein erhaltet Ihr Gewinner, Verlierer und echte Fundstücke aus der Markenwelt. Unser Beyond Talk ist unser zweites Format und der tiefschürfendste Blick hinter die Kulissen von Marken und deren Machern. Colin bekommt dort als Moderator Verstärkung von Alexandra Fischbäck und Philipp Spittel-Nielszarski. Alexandra ist Shiftschoolabsolventin und unsere Head of Marketing und für Euch immer auf der Suche nach dem, was das Marketing unserer Zeit ausmacht. Philipp ist unser Customer Love Manager und möchte für Euch herausfinden, wie Unternehmenskulturen und Markenbildung operativ auf allen Ebenen funktionieren kann.
Have you ever read "If You Give a Mouse a Cookie" or "If You Give A Pig A Party"? If you have, you probably can guess what this episode is about. If you haven't, tune in and learn about setting limits with your customers. Be sure to pick up a copy of "If You Give a Mouse a Cookie."
Marco Amoedo on MVP ShowSubscribe on your favourite player: Apple Podcasts | Google Podcasts | Spotify | Sticher | Tunein | Soundcloud | Full Show notes can be found here: https://www.nz365guy.com/90 MVP Show notes Personal background – moving back to Galicia, Spain from London, practicing the queimada, seafood in Galicia Changing jobs Becoming a Microsoft MVP, then a Microsoft employee, and then again an MVP, continuing to participate in the Dynamics community Roles handled when he was still working for Microsoft Overview of some highlights around how the core technology has changed since he’s been involved with it Changes around Dynamics 365 and Power Platform internal to Microsoft or observation about the matter being in the community How Microsoft compares to competitors like Salesforce and SAP Views around Microsoft leadership and how the company has transformed over the years Advice to people who are new to the Dynamics platform and want to build a career in the Dynamics space Marco AmoedoMicrosoft Business Applications MVPMarco Amoedo is a technologist with extensive experience in enterprise software across vendor, system integrator and customer side. He has worn many hats: developer, technical lead, pre-sales and solutions architect. As a result, he has a thorough understanding of issues and complexities around technology strategy, sales, and delivery. Particularly, on Customer Management and ERP platforms where he has focused most of his career. Marco excels at helping organisations deliver innovation to increase value for customers and optimise operations. He is a resourceful problem solver and excellent communicator, able to influence and connect across all levels of an organisation. He has built high performance teams and likes mentoring and coaching others to help them achieve their goals. In his spare time, he enjoys reading about technological disruption and business transformation topics.
Jon Ferrara, CEO of Nimble, in conversation with Berry. Jon Ferrara has been recognized for pioneering innovation in the customer management category. He's the founder and CEO of Nimble, an award-winning social sales, and marketing CRM for individuals and teams.
Importance and Implications of personal networks and digital insights in state-of-the-art customer engagement today Ralph Schonenbach, network enthusiast and CEO of Envoy and Dr. Dorian Selz, co-founder and CEO of Squirro discussed with Ulf Sänger the potential present in our networks and unstructured data. What is preventing businesses from leveraging the information they have on their clients and contacts? Is there a way to aggregate and analyze this information to gain better insights? How can businesses use these insights to realize their potential? www.bearingpoint.com/talks
Cassandra Hogan from KPMG speaks with Hazel Flynn on personalised and empathetic customer management, sharing what the Australian water sector can learn from a global experience.
Venturi's Voice: Technology | Leadership | Staffing | Career | Innovation
In this episode Andy Davis talks to Simon Halkyard, Talent acquisition partner at Shop Direct. Simon is currently responsible for the Analytics, Customer Management and Credit Risk Talent Acquisition functions at Shop Direct. Previously he was responsible for designing and implementing the Talent Acquisition recruitment strategy for Shop Direct's new London office, attracting, engaging and hiring world-class tech talent. On the show Simon discusses making the transition from agency recruitment to internal recruitment. He also shares his strategies for retaining staff, developing a positive work culture and navigating on-boarding interviews. Show Notes: 1.09 Making the transition from a recruitment agency to internal recruitment. 3.22 Building relationships with internal recruitment. 4.33 The pressure of working in internal recruitment. 5.12 Do you have to make a conscious effort to prove to the people you're hiring that you are interested in their sector. 6.15 Navigating technology and recruitment. 7.28 The difficulty of everyone having an opinion in recruitment. 8.02 How much are softer skills important now when hiring for technology roles. 9.56 Has working internally helped you develop better methods for on-boarding. 11.49 Examples of technology helping the decision-making process in business. 12.15 Not being naturally comfortable in the interviewing role. 13.08 Talking about retention when hiring internally. 13.58 What incentives are you using to boost retention. 15.14 Businesses offering incentives that are more important than money. 16.44 Changing work culture to enable more flexible working hours. 18.28 Talking about workplace culture. 19.40 Transparency, honesty and openness. 20.40 Encouraging employees to try new things and having a willingness to try and fail. 22.35 What in your professional life gives you the most sense of satisfaction.
The Top Entrepreneurs in Money, Marketing, Business and Life
Josh March. He’s the founder and CEO of Conversocial, a customer engagement solution that helps businesses increase their customer loyalty by enabling effortless, in-the-moment, customer service to social and mobile channels. The largest global firms including Google, Sprint, Hertz and Hyatt Hotels turn to his platform to deliver an amazing, social, first, customer service experience at a large scale. He previously founded the leading social application platform, iPlatform, one of the world’s first Facebook preferred developer which was acquired in 2012. Famous Five: Favorite Book? – The Four Steps to the Epiphany What CEO do you follow? – Ben Horowitz Favorite online tool? — Twitter How many hours of sleep do you get?— 6.5 If you could let your 20-year old self, know one thing, what would it be? – Be more self-aware and your own thinking can become your bias Time Stamped Show Notes: 01:40 – Nathan introduces Josh to the show 02:51 – iPlatform was sold to Betapond in 2012 03:28 – The acquisition was a mix of cash and equity 03:53 – Conversocial is an enterprise SaaS product 04:20 – Conversocial follows up on customers through social media sites 04:38 – Conversocial collects messages from different social media channels and analyzes them 05:04 – Conversocial has raised $20M of venture capital 05:33 – Conversocial started from iPlatform 06:00 – Josh saw that they needed to move quickly with Conversocial, so they raised funds 06:29 – The first round was $2.5M and was a priced equity round 07:24 – Some of Conversocial’s customers were an upsell from iPlatform 07:34 – Team size is around 100 08:00 – Josh was initially involved with the product development of Conversocial and as they grew and hired great people, he began shifting more of his time to customer acquisition 09:33 – Their biggest customer pays around a million dollars annually 09:50 – Conversocial also has customers who pay from $25K to $200K 11:00 – Conversocial focuses on customer care 12:00 – The need for a customer contact center is greatly increasing 12:28 – Conversocial currently has 200 clients 13:30 – Conversocial has passed their $10M ARR mark 14:12 – Conversocial has a higher logo churn with small companies 14:47 – Conversocial’s net churn is around 120% 16:21 – Josh flies a lot just to meet customers 17:48 – Fully weighted CAC varies dramatically depending on the deals 18:24 – Payback period is around 18 months 18:43 – Josh won’t sell to Sprinklr 19:10 – Josh thinks Sprinklr’s vision is far off of Conversocial’s vision 20:30 – The Famous Five 3 Key Points: Focus on the needs of the customers and figure out how you can solve their problems. Social media is being used not only for marketing, but for customer service as well. An entrepreneur should go the “extra mile” just to get a client. Resources Mentioned: Simplero – The easiest way to launch your own membership course like the big influencers do but at 1/10th the cost. The Top Inbox – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences GetLatka - Database of all B2B SaaS companies who have been on my show including their revenue, CAC, churn, ARPU and more Klipfolio – Track your business performance across all departments for FREE Hotjar – Nathan uses Hotjar to track what you’re doing on this site. He gets a video of each user visit like where they clicked and scrolled to make the site a better experience Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments Host Gator– The site Nathan uses to buy his domain names and hosting for the cheapest price possible Audible– Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books Show Notes provided by Mallard Creatives
The "Money Talks" experts answer listeners' questions on customer relationship management software services Zendesk and Salesforce.com; fundamental tips for investing in stocks and whether long-term care insurance premiums are tax deductible.
Discover how to harness the power of one of the most important "rules of thumb" in the cleaning business.
Discussing How Zappos User Agreement Failed In Court and Left Zappos Legally Naked in which the court refused as Bennet speaks with Attorney Eric Goldman, the founder of the Tertium Quid Blog ... a new blog on the Forbes platform that discusses Internet law, IP and advertising law. Plus, Bennet speaks with Hadar Paz, the North America Chief Executive Officer of inside, the worlds first Real-Time Online Customer Management Solution that changes everything. For the first time, retailers can view their online store or website in real time.
Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evolution, August 2nd-4th in New York City. Tune into this podcast for a sneak peak on Vellmure's program and what the CRM crystal ball holds for our industry.
Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evolution, August 2nd-4th in New York City. Tune into this podcast for a sneak peak on Vellmure's program and what the CRM crystal ball holds for our industry.
Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterprise 2.0, social media and customer management.
Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterprise 2.0, social media and customer management.
Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to Market Itself (Portfolio), marketing expert John Jantsch offers practical ways to harness the power of referrals for a steady flow of new customers. In this podcast Jantsch explores how the Referral Engine can drive businesses from your own network, and keep new customers coming back for more.
Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to Market Itself (Portfolio), marketing expert John Jantsch offers practical ways to harness the power of referrals for a steady flow of new customers. In this podcast Jantsch explores how the Referral Engine can drive businesses from your own network, and keep new customers coming back for more.
Interview with social media guru Daniel Ziv on social business strategy and how it impacts the contact center.
Interview with social media guru Daniel Ziv on social business strategy and how it impacts the contact center.
In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice President, with Verint Solutions, a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence. O'Connor answers your pressing call center technology questions!
In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice President, with Verint Solutions, a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence. O'Connor answers your pressing call center technology questions!
This podcast is part of the Customer Management track. One of the most promising areas in analytics involves using transaction-level data to improve decisions. Transaction analytics are already a key part of fraud solutions like Fair Isaac’s Falcon Fraud Manager....
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