Podcast appearances and mentions of James W Carey

Ritual communication creates 'sharing, participation, association and fellowship' according to James W. Carey, and this is just what organizations need to do in COVID times. Yet many companies are focused on simple transmission ie. sharing the information and not considering the emotional response. As my daughters showed me this evening with the ritual they created for the passing of the Platy fish, people want events to have meaning beyond words.In this podcast, I look at the works of Herbert Marshall McLuhan who wrote The Guttenberg Galaxy and coined the term "the medium is the message". I look at how technology itself is changing the underlying uses of communication and how organizations can take measures to establish rituals which define and protect culture.The irony is that as communication via platforms becomes more tribal (also a McLuhan phrase), it's also becoming less ritualized and more based on the formula for performance. The final social media send-off of a bin collector after 34 years of service is used to illustrate my view that we need to ensure rituals somehow survive lest organizations end up in the bin.Listen to the full episode here.SPEAK|Pr is for leaders to unlock the value in their organization for free with effective communication and is hosted by international Pr agency owner and entrepreneur Jim James.If you like this podcast, then subscribe to our newsletter herePlease visit our blog post on PR for business please visit our site:https://www.eastwestpr.com/blogs/Find us on Twitter @eastwestprSupport the show (https://www.eastwestpr.com/podcast-speakpr)

Ritual communication creates 'sharing, participation, association and fellowship' according to James W. Carey, and this is just what organizations need to do in COVID times. Yet many companies are focused on simple transmission ie. sharing the information and not considering the emotional response. As my daughters showed me this evening with the ritual they created for the passing of the Platy fish, people want events to have meaning beyond words.In this podcast, I look at the works of Herbert Marshall McLuhan who wrote The Guttenberg Galaxy and coined the term "the medium is the message". I look at how technology itself is changing the underlying uses of communication and how organizations can take measures to establish rituals which define and protect culture.The irony is that as communication via platforms becomes more tribal (also a McLuhan phrase), it's also becoming less ritualized and more based on the formula for performance. The final social media send-off of a bin collector after 34 years of service is used to illustrate my view that we need to ensure rituals somehow survive lest organizations end up in the bin. SPEAK|Pr is for leaders to unlock the value in their organization for free with effective communication and is hosted by international Pr agency owner and entrepreneur Jim James.If you like this podcast, then subscribe to our newsletter herePlease visit our blog post on PR for business please visit our site:https://www.eastwestpr.com/blogs/Find us on Twitter @eastwestpr Support the show (https://www.eastwestpr.com/podcast-speakpr)

Do you feel heard by the organization you work for as an employee? Which companies do you feel listened to as a customer? What have you experienced to know whether your voice is being heard by politicians? Do your employees, customers and stakeholders feel heard...or not? How can we transform 100s, even 1000s of potential critics into super promoters by listening to their needs and responding accordingly? Are you aware of the value scaling listening can bring to your organization? And how to architect scaling listening? We know listening is essential in interpersonal communication. Yet, how can we scale listening so that we can respond to hundreds of thousands people and bring value to the organization at a larger scale? Jim Macnamara is on a mission to spread the value and importance of listening, even more at large scale. He is a distinguished Professor of Public Communication at the University of Technology in Sydney. Jim is internationally recognized for his research into the evaluation of public communication and for his work on organizational listening.  In this episode, Jim shares his experiences and the lessons he learned from working in communications almost his whole life. He continues to promote the value of communication and listening in different settings, specifically in the business and political setting. He also explains how technology can be a big help in communicating and listening to what your stakeholders need so that you can respond transforming organizational detractors into cheerleaders.   Enjoy listening in. “Communications more about what arrives in the minds of people and what happens then it is about transmitting the information. Communication's got to be a two-way process.” - Jim Macnamara Valuable Resource: Be sure to check out Jim’s Book: Organizational Listening: The Missing Essential in Public Communication.    Listen in Notes: 02:16 - How spending almost his whole life working in communications led him to discover the value of listening. Diving into communication-related works helped him see the mistakes made by companies when it comes to listening. 05:22 - How do you value your audience’s responses? How can you listen at large scale? 07:06 - Acknowledging their response and making use of the new technology we have- how gathering the information  from audience responses is now easier to analyze through the use of technology 08:47 - How do we respond to these data? How can we apply organizational listening? 09:56 - Jim shares how analyzing these data and responding in a way that your audience feels that they are listened to can help increase your sales and turn detractors into cheerleaders of your company 14:14 - The first steps in the architecture of listening. How you can take the step in listening to your own organization. 16:51 - How training your team of call center people can create a positive impact on your customers and the customer service team. Getting good feedback because this is great for the morale of your employees. 18:01 - Internal communication is very important. Giving value to your audience’s response and training your team to listen can help improve your audience feedback and your company or organization as well 21:29 - How having proper policies for listening can lead to a better articulation and communication cycle with your customers and employees 23:59 - The issue of growth and scale in organizations and their effects on communication within the organization 26:41 - How technology nowadays can be used as a way to listen to your audience even on a wide scale. The impact of technology in listening and how it changed the way of responding to your audience’s concerns 28:48 - How can you respond to your audience in a way that you show them you are giving value to their concerns, comments, and responses? What do you do with the gathered data from the use of technology and how do you respond to those given data? 30:55 - Listening in a politician’s perspective and how they should listen to the voter’s concerns instead of persuading. How politicians construct their surveys with a fixed list of questions instead of listening to their voter’s concerns 33:25 - Communication is not a one-way transmission of information. What is the definition of true communication and how you should understand the value of it? 34:54 - Leaders should stop talking and start listening. How listening to concerns instead of constantly distributing information should be valued more by leaders 35:51 - If you don’t have communication, you don’t have society. How political leaders, especially in democratic countries, should listen and keep in touch with their citizens 39:04 - The importance of fact-checking in avoiding misinformation as a hazard in communication, especially in politics   Key Takeaways: If you don't have communication, you just don't have society. And so that to me is very important. - Jim Macnamara If you ask a question and don't listen to the answers, then you actually do the opposite of what you're trying to intend. - Jim Macnamara “In simple terms, organizations need to shut up and start listening!”- Jim Macnamara “An organization has got to believe that there is real value in listening.”- Jim Macnamara “We’ve spent a lot of money on communication...but actually, the value of listening comes in far, far higher than the value of putting out information. Putting out information is very costly.”- Jim Macnamara “In all listening, the first thing you do is acknowledge.”- Jim Macnamara “So often when we say ‘communication,’ what we mean is distributing information. One way transmission of information is not communication...communication is more about what arrives in the minds of people and what happens after than it is about transmitting information. If you’re working in communication, you should be spending half of your time, half of your budget, and half of your resources on listening, and the other half on speaking and distributing information. That would be true communication.”- Jim Macnamara “What we do often is decide what information we will send out, and we decide what form we will send it in. We’ve already made all of those decisions, so why not stop and ask a lot more questions, and then respond to what people need?”- Jim Macnamara   Resources Mentioned: AMEC Summit on Measurement of Communication - https://amecorg.com/summits/2020-programme/ Achmea - https://www.achmea.nl/en/about-us/achmea-foundation Obama’s Automated Emails - https://www.theatlantic.com/technology/archive/2012/11/hey-i-need-to-talk-to-you-about-this-brilliant-obama-email-scheme/265725/ Communications as Culture: Essays on Media and Society - James W. Carey: https://books.google.com/books/about/Communication_as_Culture.html?id=AcSufbsE7TwC Organizational Listening: The Missing Essential in Public Communication - Jim Macnamara: https://www.amazon.com/Organizational-Listening-Missing-Essential-Communication/dp/1433130521 Beyond Post-Communication: Challenging Disinformation, Deception, and Manipulation - Jim Macnamara: https://www.peterlang.com/view/title/71209 Connect with Jim Mcnamara:   Linkedin Twitter   Connect with Raquel Ark www.listeningalchemy.com Mobile: + 491732340722 contact@listeningalchemy.com LinkedIn      

"We treated Reagan, we treated Bush, and we treat Trump too often as if they're idiots. I have no idea whether they are or not, but I don't think that it's a good strategy to assume your opponent is an idiot."Buy @notapipepodcast a coffee!Lawrence Grossberg discusses his book Under the Cover of Chaos: Trump and the Battle for the American Right with Chris Richardson. Grossberg is the Morris Davis Distinguished Professor of Communication and Cultural Studies at the University of North Carolina at Chapel Hill (since 1994), and he has held additional appointments in American Studies, Anthropology and Geography. He studied at the University of Rochester (with Hayden White and Richard Taylor), the Centre for Contemporary Cultural Studies (Birmingham, England, with Stuart Hall and Richard Hoggart) and completed his Ph.D. at the University of Illinois (with James W. Carey) in 1976.He was the editor of the journal Cultural Studies from 1990 through 2018. He has published ten books and edited another eleven, as well as over 250 essays and dozens of interviews, in English. His work has been translated into twenty languages and additionally, he has published numerous original books and essays in other languages, and lectures all over the world. He has advised over fifty doctoral students, and been honored for his scholarship, teaching and mentorship by the International Communication Association, the (U.S.) National Communication Association, the Association for Cultural Studies, and the University of North Carolina.His work has addressed a wide range of questions especially the specificity of cultural studies, developments in contemporary theory, the affective nature of the popular, and the changing political culture of the U.S. He has approached these in writings on: U.S. popular music, youth culture and politics; the construction of kids as a political field; value theory: struggles over modernities; the state of progressive oppositions and countercultures; and post-war reconfigurations of the conservative and reactionary rights.In 2019, Under the Cover of Chaos won the National Communication Association’s Diamond Anniversary Book Award. His other recent books include Cultural Studies In the Future Tense, We All Want to Change the World (available free online), Under the Cover of Chaos, and (co-edited) Stuart Hall, Cultural Studies 1983.