Podcast appearances and mentions of laci phillips

Our most popular podcast every year is the current year recap/review and our forecast for what dentists can expect next year. This year, we brought in NPI Education Instructors Dr. Andrew Roman and Laci Phillips into the discussion.

Getting Started with Systems in Your Dental Practice Episode #425 with Laci Phillips If you're using Post-its as your training manual, you need a better system! And to help you create the best one for your practice, Kirk Behrendt brings in Laci Phillips, cofounder of Practice Dynamics, to shift your thinking and reveal how to get started. Systems give you organization, consistency, and predictability, and the way to achieve it is with an SOP. To find out more about SOPs and how to create them, listen to Episode 425 of The Best Practices Show! Main Takeaways: You need a Standard Operating Procedure (SOP) manual. SOPs are living, breathing documents. Keep them updated. It's up to leadership for team members to follow systems.   Great things will happen if you have great systems in place. Creating systems will take a lot — a lot — of time. Quotes: “If you are a team member and you've ever said, ‘Oh, I had no idea that was my job,' or, ‘Wow, I don't even have a job title or responsibilities,' or, ‘I have no idea how to do that,' or you're responsible for training somebody and you're not even fully trained yourself, these are the things that we're talking about right now — systems, documented, actually organized and put into categories. So, no matter where you are or what you're doing, you know where to go to find any answers that you need. And it becomes an easy training manual as well. And I just find it's something we don't have in dental practices. It's kind of crazy to me.” (2:52—3:35) “What I'm talking about is an SOP manual, a Standard Operating Procedure manual. And it's a living, breathing, document. It changes as your procedures change, as your systems change. Maybe you don't accept all third-party financing anymore. Maybe you use different vendors for different things. Things change. Life changes. Procedures change. We have to document that and keep those up to date as well.” (4:43—5:15) “It took us a good three years — I'm not kidding — to put [our SOP] together. This is not something that you just all of a sudden, on the weekend, or you send homework with your team to get this done. But there's a nice, concise, consistent way to get it done that we have found. And so, it does take a lot of time.” (6:18—6:39) “Use your leads. You use your team leads. So, you have a business team lead, you have a clinical team lead, you have a hygiene team lead. And maybe even, now, you have a marketing lead. And so, you use those leads in the capacity in which we put them in that role, ‘Hey, if something changes, if something is different in your department, in your category, please let me know so that I can update the SOP manual.' And, again, it's digital. It's a Word document, or you can lock it down as a PDF. But it's digital so that it's easy to do.” (6:58—7:36) “Let's say I'm a sterilization assistant and I'm gone today. I'm out, and somebody else needs to pick up this pace for me, and they've never done it before. Oh — I can pull out the SOP manual, go to “Sterilization,” and it's going to tell me exactly about the STATIM, the cold sterile, the hot sterile, where do things go, how do I use it, what do I do. It would even allow the doctor, if need be, to jump in and do some things maybe the doctor isn't used to doing. But it's a leadership role in getting this together for our team.” (9:06—9:42) “[When team members don't follow the systems] this is a leadership issue. It's leadership. And look, I get it. Dentists go to dental school to become dentists. What makes them happy is being in the patient's mouth and changing lives, and doing beautiful dentistry, making people feel healthy and whole again. But guess what? When you bought that practice and when you hired team members, you became a leader. Whether you like it or not, you are a leader by default. And you could either be a great leader, or you could be a bad leader. That's totally up to you. But you're a leader, regardless. So, when anybody tells...

For our 33rd episode of The Women in Dentistry podcast, we have Laci Phillips, Coach & Co-Founder of Practice Dynamics. Laci talks about the different ways your dental practice can shine using systems, teams, and technology, topping it all off with a lot of personality!

Do you need CE credits and you are just trying to figure out how to make it through the next few hours?  Are you goal oriented and itching to implement new ideas in your practice as soon as you get back?  Have you ever wanted to be in the audience of a talk show?  If you answered yes to any of these questions you are in the right room. Our speaker today is Laci Phillips, founder of Practice Dynamics; systems, teams and technology based advisory. Laci has been working towards this day with you since she was old enough to know having her own talk show was her lifelong goal.  With 25+years of experience in the dental industry, Laci will open up a well- rounded discussion today with you, no matter the role you play on the team.  Laci began her road to coaching as a chairside assistant while going to college to pursue a dream of one day having her own talk show. While, she was a great employee, she was a terrible chairside assistant and was “Promoted” to the business office. The business side of dentistry opened a whole new world for her.  Laci’s experience of working in high tech offices paired with her passion for dentistry and dental teams has brought her here today to share her dental “talk show” with you!

LIVE with Laci Phillips and Katrina Sanders! Join our Facebook Group Marketing & Mocktails with Minal Sampat for access to the Live recording. Thank you for listening to the previously recorded episode of Marketing & Mocktails with Minal Sampat. To receive 10 Ways to improve your marketing Text the word RESOURCES to 38470

Part 2 of a special 2-part episode. Dr. Gina Dorfman sits down and chats with Laci Phillips and Bonnie Pugh of Practice Dynamics. These ladies discuss a wide array of hot topics in dentistry from practice management to creating and implementing systems and technology. Laci Phillips and Bonnie Pugh have been working in the dental industry for many years. It is the mission of Practice Dynamics to provide a progressive and modern coaching experience with a focus on systems, teams and technology to drive growth. We commit to deliver quality seminars and team meetings with supportive products, and our ultimate goal is to provide balance driven success in a dynamic environment to the clients we serve. With our team, we provide industry-leading expertise, innovative tools, and perspective to solve our clients’ most difficult strategic and tactical business challenges.Visit their website at https://www.practicedynamics.net/

Part 1 of a special 2-part episode. Dr. Gina Dorfman sits down and chats with Laci Phillips and Bonnie Pugh of Practice Dynamics. These ladies discuss a wide array of hot topics in dentistry from practice management to creating and implementing systems and technology. Laci Phillips and Bonnie Pugh have been working in the dental industry for many years. It is the mission of Practice Dynamics to provide a progressive and modern coaching experience with a focus on systems, teams and technology to drive growth. We commit to deliver quality seminars and team meetings with supportive products, and our ultimate goal is to provide balance driven success in a dynamic environment to the clients we serve. With our team, we provide industry-leading expertise, innovative tools, and perspective to solve our clients’ most difficult strategic and tactical business challenges.Visit their website at https://www.practicedynamics.net/

Laci discovered at an early age her true passion for speaking and entertaining audiences. As a founding partner at Practice Dynamics she combines her knowledge of dentistry and with passion for teams to deliver customized coaching, workshops and speaking events throughout the country. Laci began her road to coaching as a chairside assistant while going to college to pursue a dream of one day having her own talk show. While working her way to the business side of dentistry, she was fortunate to learn from top industry professionals. The experience gained on this journey gives her unique insight into the technology and business side of dentistry. The experience of working in high tech offices, as well as, high-end cosmetic practices has instilled in her the passion and the knowledge to coach dental teams on their journey to excellence. Balancing coaching dental teams with her speaking career is dream come true. Each time she takes the stage her passion for dentistry and the dental team comes to life in her words and the lessons she teaches. Practice Dynamics specializes in coaching teams to reach their goals through balance driven success using systems, teams and technology. Contact info: URL (website: www.practicedynamics.net Phone: 623-810-1352 Email: laci.phillips@practicedynamics.net

Bonnie Pugh: Bonnie, founding partner at Practice Dynamics, blends her love for the dental industry and business to help dental teams across the country reach new heights in their success. She specializes in coaching teams to goal by blending their unique philosophy with proven systems and business practices.   Bonnie has a long record of success in the business of dentistry. Prior to founding Practice Dynamics she was the Product Line Manager for the Dental Division of Carestream Dental. In this role she was responsible for the strategic planning of the dental practice management line of products. This experience gives her a unique understanding of the blend of the business of dentistry, the technology that supports it and the teams that make it happen.   A professed lifetime learner and educator Bonnie recently took on the role of Executive Director of the Academy of Dental Management Consultants. In this role she guides an organization that serves to help dental management consultants throughout the country improve and grow their skills.   Her love for knowledge and personal growth drives her to provide balance driven success through systems, teams and technology for the practices she works with every day.   Laci Phillips: Laci discovered at an early age her true passion for speaking and entertaining audiences. As a founding partner at Practice Dynamics she combines her knowledge of dentistry with her passion for teams to deliver customized coaching, workshops and speaking events throughout the country.   Laci began her road to coaching as a chairside assistant while going to college to pursue a dream of one day having her own talk show. While working her way to the business side of dentistry, she was fortunate to learn from top industry professionals. The experience gained on this journey gives her unique insight into the technology and business side of dentistry. The excitement of working in high tech offices, as well as, high-end cosmetic practices has instilled in her the passion and the knowledge to coach dental teams on their road to excellence.   Balancing coaching dental teams with her speaking career is a dream come true. Each time she takes the stage her passion for dentistry and the dental team comes to life in her words and the lessons she teaches.   Practice Dynamics specializes in coaching teams to reach their goals through balance driven success using systems, teams and technology.   www.PracticeDynamics.net

This episode’s discussion: 1. Systems, Teams, and Technology 2. Communication with teams and patients 3. Team Building - nothing happens with out them - The Dr is part of the team too! 4. Social Marketing and Branding 5. The Business of Dentistry - Yes, it’s a business! (Stay tuned for Part Two with Bonnie Pugh!)   Laci discovered at an early age her true passion for speaking and entertaining audiences. As a founding partner at Practice Dynamics she combines her knowledge of dentistry with her passion for teams to deliver customized coaching, workshops and speaking events throughout the country.   Laci began her road to coaching as a chairside assistant while going to college to pursue a dream of one day having her own talk show. While working her way to the business side of dentistry, she was fortunate to learn from top industry professionals.  The experience gained on this journey gives her unique insight into the technology and business side of dentistry. The excitement of working in high tech offices, as well as, high-end cosmetic practices has instilled in her the passion and the knowledge to coach dental teams on their road to excellence.   Balancing coaching dental teams with her speaking career is a dream come true.  Each time she takes the stage her passion for dentistry and the dental team comes to life in her words and the lessons she teaches.   Practice Dynamics specializes in coaching teams to reach their goals through balance driven success using systems, teams and technology.   www.PracticeDynamics.net