Podcasts about sops

When it comes to scaling smarter, not scattered, there are three mistakes owners make that hurt efficiency, profitability, and leadership. Kiera talks about how Dental A-Team helps practices simplify methods so that success is humming across all locations. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and I hope you are having such an amazing day. Today is podcasting day and I actually did a little reel for you guys to come and enjoy getting ready for me on podcasting day. My husband and I, we did this funny thing when I got like amped myself up and we're like, I love my life. I love my job. I love podcasting. And I don't know if you guys have seen that little girl.   who does that where she gets so excited about life and it's like, I love my bed, I love my hot tub, I love my view. And truly I love all of you. And I'm just super excited to be here with you podcasting, to be talking about great things in dentistry. And today I think that this one's going out to our multi-practice owners. And these are three costly gaps that I've noticed within multi-practice ownership that really try to highlight some of the gaps because at the end of the day, the podcast was created   to help all dentists elevate, to help all of us rise, to positively impact the world of dentistry in the greatest way possible. And that's what we're about. That's what our mission is. That's what I'm about. And so today going out to those multi-practice owners, or for those of you thinking about multi-practice ownership and do you want to do this? do you want to like, what are some of these gaps that maybe could also impact solo practice owners? So at Dental A Team, do work with solo practice owners, multi-practice owners. We work with...   like from basically one million, you know, you're maybe at that 650, one million range, all the way up to that 10, 15, $20 million range as well for practices. And there is a no one size fits all in Dental A Team I'm very, very, very, very big on who we hire and who the people are within our company. And with our clients that this is your life. This is your dream. There is no ultimate destination that we're trying to get all of our practices to. There is no final   You've got to hit this in order to be excellent within Dental A Team. is what is your life? We have some owners that are working at two or three days a week. We have some owners that are working six days a week. We have some that want multi-practice ownership. have others that want solo practice ownership. We have some that are solo practitioners doing 4 million in one location of about six to seven operatories. We have others that are in multi-locations doing 2 million. So really there is a no one size fits all. It's more what do you want to be? And we call this the yes model. So where do you   personally and professionally want to be. stands for earnings to make sure you're profitable and S stands for systems and teams to support that. So really making sure that way you can say yes to your life, yes to the things you want in life. That's what we're about. So with that, like when you look at multi-practice ownership, it does not necessarily mean adding more profit. I've talked to several multi-practice owners that are actually making less money in multi-practice ownership than they are.   prior to expanding to multi locations. Think about it. You've got one location that's doing really well, the other one's not doing so well, well, your good one has to then support your not so cash flowing one. So sometimes it actually can be a lot more costly for you. And so for you to just realize that some of the ways that we can do this will actually impact solo practitioners. ⁓ And so the three things that we're gonna work on today are like,   things that hurt efficiency, they hurt profitability and they hurt leadership. So when we look at this, doing a deep dive on that, that's really what I want you to look at of like how you can scale smarter and not scattered because really with multi-practice ownership, I remember the day we opened our second location. Our first practice was doing, it was 500,000 to 2.4 million in nine months. And then we opened our second location and you better believe that it was like just adding more fuel to this already burning chaos fire. I think that's really, really clear. And I hope you heard that it was adding more fuel.   to the chaos fire, not to the profitable fire, but to the chaos fire. ⁓ And that was really, really, really struggling. ⁓ It was hard on me. It was hard on our practice. It was hard on the team. I was not showing up as a great manager. I was not showing up as a great ⁓ leader. I was not showing up as a great partner. ⁓ I was not showing up great in my marriage. It was like literally just trying to swim through and feel like I was trying to survive rather than doing it smart. And so that's something really big that we've been wanting to do for all of you is   to give you this smarter way. Dental A Team was really here for you. It was built by people who are just like you, who have been in your shoes, they don't just understand you, but have actually been in your shoes, who's walked the walk, talked the talk, and we've done it very successfully. So I love to help offices. Hopefully we're helping you. ⁓ And if you love this podcast, please be sure to like it, start, share it, because that's how we're able to help and influence more people. number one, the biggest number one miss is no centralized operations. So that means ⁓ we don't...   we don't have a central plan and instead our practices are individual islands. This was very much my practices. We had our one and it was doing certain things and we had our second one and it was not doing certain things. And so going from each practice felt like I was going to multiple different locations, multi different pieces and that really gets hard. And so we have inconsistent systems which means we have unpredictable outcomes. And then on that, like we did not have a set way that we'd schedule. So we'd schedule one way at our first location another way at our second location.   Our billing was not the same. The way we were insurance verifying, our fee schedules weren't even the same because we were in two different cities. And so we had different fee schedules. ⁓ Reporting was not the same. We did not have leaders in both practices. We did not have SOPs that could scale. Like truly our operations manual was not done and we just thought buy another practice and let's go through this. Rather than having a set standard, and this is something I'm really big on when people want to go to multi-practice ownership or they're already in multi-practice ownership. This is really where we start. There's a practice that we're working with and   I think about them, were, the solo doctor was running around to every single location, trying to out-produce the problems instead of fixing the problems at the base level. And that's going to be through this of like centralized systems and getting systems in place and like having our scheduling and our billing and our cashflow consistent and looking at each of the individual practices ⁓ to make sure that they are centralized. And so when we work with multi-locations,   What we do is we actually simplify it down. So you don't necessarily have to have centralized billing or scheduling like right away. Once you get to that four or five, usually it's very recommended to have centralized billing or I've got some practices that are multi like it's one location, but they have about 15 to 17 operatories. Well, that does count in my opinion as multi ops, multi practices, cause a lot of times multi practices are like five ops or more. So you think about a 15 op practice that's like three practices, but just under one roof.   So even in this larger practice, I often recommend we start to centralizing. So we have a set standard of how we're doing billing. We have different reporting metrics. You've got to have the KPIs. We've got to have the set system. So what we started to do is we standardized the operatories. So all ops are the same. We standardized how we're scheduling. We're all in the same softwares. We have an SOP. So we've got our front office, our back office teams, and we do the exact same way. So how we're doing it. We had both practices auditing each other so that we standards were not getting missed and it wasn't.   Well, this practice does it this way and this one does it this way. No, we're trying to make these standardized. that way, again, it's not so that way we can't have our own flare and variety at the different locations, but it's so that way when practices show up and doctors show up, we're actually able to be efficient and effective because we're able to have it be the same. It's like, could you imagine ⁓ if your practices were like everybody's varying different houses? So the way I put my silverware in my house might be very different than where you put your silverware in your house.   So just imagine we've got five different houses, how much easier it would be if we all walk in and we all agree that silverware goes to the right of the dishwasher. Well, now, no matter where the dishwasher is placed in a house, we know silverware will always be to the right of the dishwasher. Just like when we walk into an operatory, we always know that the ⁓ disposable, so our gauze, our cotton, is always to the right of X. It all practices. So as much as we can get them similar, so that way it's just more efficient, it's more streamlined, everything is working together rather than against each other.   but truly getting centralized operations in multi-operatories or multi-locations is going to be one of the biggest ways to cut costs, to save time, and to make it more efficient for a better patient care all the way around the board. So really look at your practice and see, do we have inconsistent systems? Are we doing things differently? Do we have different flares and flavors? Do we have like five different houses within our multi-practice ownership? And what could we do to unify it across all of the practices this quarter? And usually when I'm starting with an office,   I'm going to look for the scheduling because that's usually the fastest. Then the operatories will be my next piece that I'm going to go for. And then after that, we're going to go into our billing tactics and making sure that goes into it, which leads me right into point number two. And this is gap number two and it's profit per location is not being tracked. A lot of times when people get multipractices, what they do is they just keep it all under one tax ID number. I understand your reasoning. I did that when I started my multiple businesses. It actually gets really hairy scary. And so ⁓   Yes, like let's untangle this. I'm not a CPA. My job is not to be giving you financial advice. My job is just to help you as a consultant. We pair really well with CPAs. And so miss number two is when we don't have profit being tracked per location, but overall as total revenue, but not knowing which practice is profitable and which practice is struggling. That's a really, really, really big miss as a practice. So helping you just understand that you've got to a hundred percent.   make sure we're looking at the profitability and breaking it apart. So each practice has its own tax ID number. Yes, this is annoying. Yes, you have to fix the billing pieces for it, but each practice needs to be treated like its own individual business unit. within the bigger whole. So it's like we have the same standards, we have the same operatory setup, we have the same softwares, we have the same billing tactics, but what we have is we make sure each practice is profitable.   So we know how much are we paying for all the fixed versus variable costs and we're tracking those within each location. When team members travel between each location, they're actually paid out of two separate entities. So they could be technically putting in more than 40 hours, but if they're only putting 20 hours here and 30 hours here, technically that's not over time. It's like working two different jobs. Now you have to be careful with that to make sure that those employees are not overworked.   But making sure that like when I've got team members going to multi locations, I am tracking it per location. I am tracking it per practice. When I've got regional managers separating out that regional manager salary amongst all the locations to make sure is this practical profitable? And if not, what are the underperformers? What are the root causes? How can I get this profitable? Can we do block scheduling in there? Can I work on my costs? I've got two practices right now and their rent is much higher in one location. Well, if I've got higher rent over there and higher costs,   I have to produce more in that practice than I do. So I can't have the exact same block scheduling in both locations. I can still block schedule similarly, but I have to make sure that I'm hitting my correct overhead percentages and that each practice is profitable. We have separate credit cards for each location. So we're ordering on those separate credit cards. So it is per location. We have different bank accounts for each location. So the money's coming in so we can see what it is. And what's crazy is when offices actually do this, what they find is   they're actually able to quickly identify what the root causes of that practice. They're able to bring it up to par. like one practice, they're losing money due to not having hygiene reappointments in there. So like the hygiene team is not as profitable as they should be. So we laser focus in on that. We fix the systems across the board, but we laser focus on the practice that's struggling. And we're actually able to boost them by 400,000 per year just by fixing that one small problem, because we're not looking at the organization as a whole. Yes, you do need to look at the organization as a whole.   but you do need to like scope it down to how each practice is performing. And this should be weekly, monthly, quarterly to then assess how we're doing. ⁓ When people get into multi level DSOs, you better believe they're looking at their top performers and their lower performance. And a lot of times they cut those lower performing offices out because that's hurting their overall profitability of the business. So many offices have really high producing practices and they're dumping it to go save the other ones. Just like thinking about a real estate portfolio.   they're looking and rebalancing those portfolios, but for you to rebalance it is to make sure you're tracking the profit per location and we're fixing the issues at the base root problem. ⁓ And so really what it should be is you should A, make sure you're running them individually, B, do a P &L by location and let's figure out where our gaps are within the finances to see how can I make each location profitable and set that as the target as the goal for your regional, for your office managers.   This is the goal per location. I work with an office and we have six locations that we go to quarterly. And we are looking at their scorecards every single week, every single practice. And then we look collectively at the whole to make sure organization as a whole is profitable. Yes, when we started new and of course we're going to be dumping money into it. But the goal is for that new practice to be profitable. Six months to one year max is when they need to start breaking profit. And so when teams know this, when office managers know this, what happens is the whole   portfolio actually does better and the businesses are running much more effectively, efficiently with better patient care, better team awareness all around. So that's miss number two, ⁓ gap number two. Miss number three is not having consistent accountability. So when you have it, oftentimes it's just this chaos. Like I said, like we're adding more fuel to a chaos burning fire. And so ⁓ when we have that there's no roles, there's no structured check-ins, there's...   It just feels like hope and pray. And then we're trying to like get the profitability margins. We're trying to do all those pieces. So we've got to have cadences in there of weekly calls, having weekly scorecards and quarterly reviews. ⁓ And so when you have leaders at each location, what they do is they, get all office managers together on a weekly call. They look at the scorecards for their practices. They look cross company so they can look at all the other offices. So if I'm struggling with a profitability, but this office over here is doing really well.   office managers sync up, let's have you two work together, let's have you see what you're doing differently. That way everybody's able to be profitable. So that really helps. And then you empower all the leaders to own their KPIs and report back. So they're owning their teams, they're owning their departments, they're owning the profitability of their practice. And then this way we're able to have metrics that are the same across all locations. So having a set scorecard that's used, when we do it within our company, we have practice A, practice B, practice C.   Right now I've got an office I'm thinking of and practice A is super profitable and practice B is not. And they're just looking at it collectively as a whole versus saying, my gosh, we've got to get like practice B profitable. Practice B is not producing and it's not collecting what it should be. A lot of times also that profitability margin is hurting because we're not collecting. And so one practice is very much collecting, paying for the other practice, but it's just due to broken systems and not having that O-M responsible. And it's because we're spread across trying to be   ⁓ efficient, which is true, but we have to have individualized centralized accountability frameworks in each location. So it reports up. People know who's ultimately responsible for that practice for the different pieces, rather than it being we're all responsible for everything. That means nothing is actually truly being tracked. So ⁓ when we've implemented these scorecards across practices, usually what you start to see is you see an increase in profitability, an increase in collections, an increase in case acceptance, because everybody's looking   Like we're looking side to side, it's like Sudoku. I'm looking to see how am I comparing with my other practices and how can I get the support where I'm struggling? And then you also start to create cohesiveness as a unity. You start to create cross collaboration. And this is a huge, huge, huge mess in multi-practice ownership and even in bigger practices. So when you look at this and you have that weekly reporting rhythm, you have this weekly accountability, and then you start to empower your leaders to meet with their team members once a month.   and then have quarterly cadences where we're looking to see how we're doing, you start to see teams rise up. Because now it's like, great, we know what the scoreboard is. We know what we're aiming for. know everybody knows what they're accountable for. There's no more of this confusion of what should we be doing or should my practice do this, but your practice doesn't. You try to get them as standardized as possible. And what I will tell you is working with multiple multi-practice owners, this is not a dream. This is a reality that you should be striving for and that you can do. I love to work with Mac.   multi-practice owners because I love to take the chaos and turn it into simplicity. I love to help you see which like it's like a ball of yarn and you're like, my gosh, like pull this string or pull this string or pull that string. And like, we don't know how to untangle what we've created. And so doing these three misses of not having centralized operations. So making sure we're centralized across the board, making sure each practice is profitable and then having accountability across the board. When you streamline those across all your locations,   instantly things get better. Scaling is not great when it's chaos. Scaling is great when it's tightened, when it's predictable, and when it's consistent. That's when it becomes fun. That's when it becomes fun to be multi-practice honored, but it is not fun when it is the chaos. And so when we do this, this is something that I'm obsessed with. This is something I love to help offices. This is where I love to help regional managers figure out how to do this because a lot of times they don't even know. They've never done it before. They've just been a great office manager and doing one baby versus five babies.   We all know as parents and siblings and aunts and uncles, we know that one baby is a lot easier than five babies. However, five babies can actually be easier on certain levels when we have set standards and we have set processes and we have set things in place and we've got rhythms and we've got routines that actually sometimes can be easier than just one because it forces you to actually rise up. It forces you to be better than what you've been. And so with this, just know these are some of the three big gaps that we see in multi-practice ownership or large practice ownership.   These are some of the areas that we really expert help. And hopefully for you to just have a quick like checklist of like, where am I doing on my standardized ops? How am I doing on profitability of each location? And how am I doing on accountability, KPI tracking, scorecard accountability, weekly check-ins, implementing just a few of these things will radically help you. But sometimes it's so hard to lift your head up out of the bubble when you're living in the bubble. And so if you're struggling with that, reach out.   Like let's just have a conversation. Let's see if we're a right fit. If nothing else, we'll give you a lot of gaps, a lot of tools, a lot of tips and help you out. reach out, Hello@TheDentalATeam.com. Go to our website, TheDentalATeam.com and click on the book of call. This is what we do. We create structure for scale, clarity for leaders and profit for every location. Like that is what our obsession is. And so I'd love to help you out. As always, just know dentistry is the greatest place we could ever possibly be in. We are so blessed to be a part of dentistry.   And I just want you to remember like if multi-practice ownership or larger practice ownerships on the horizon, these are things to do. If you're already in the weeds of it, you know, it's a lot harder to actually do than you thought it was. And so reach out. There's no reason to do this alone. The industry is hard as it is. So there's no reason to do this alone. Reach out. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.  

In this episode, John Wilson sits down with Richard Dunbar of FieldPulse to dig into one of the most important — and often overlooked — levers for scaling a home service company: modernizing your operational platform. Whether you're running HVAC, plumbing, electrical, restoration, or any specialty trade, the shift from legacy tools to a true field service management system (FSM) is one of the highest-ROI moves you can make. Richard and John break down how contractors are ditching whiteboards, Excel boards, paper invoices, and manual dispatching in favor of flat-rate pricing systems, centralized pricebooks, technician-friendly workflows, real-time visibility, and true operational clarity.What You'll LearnWhy legacy systems cap your growthHow flat-rate pricing really worksWhere the real ROI of FSM software comes fromHow to remove friction from the entire customer journey The #1 mistake contractors make when trying to scale revenue 

Chad Brown, founder of CBB.Services, has spent 23+ years in healthcare and now specializes in helping med spa owners streamline operations and scale. Originally supporting corporate healthcare, his consulting grew organically as friends in the med spa space sought his guidance. With the med spa industry projected to jump from $18.5B to $49B by 2030, Chad decided to niche down—seeing massive growth potential and a rising global focus on health, weight loss, and hormone balance.The conversation highlights the debate between casting a wide net versus niching down. Both Chad and Kenner agree that focusing deeply on a specific audience builds authority faster. Kenner shares how being known as the AI tax expert elevated his brand—just as Chad's med spa focus positions him uniquely in a booming industry. They note that niching creates stronger content, clearer messaging, and deeper client trust.Chad openly shares that one of his biggest struggles early on was trying to do everything alone—something many entrepreneurs experience. Both he and Kenner emphasized the importance of community, mentorship, and collaboration. Kenner mentions their own group, The Vast Vault, and how mentorship from leaders like Sharon Lechter and Ron LeGrand accelerates success by helping entrepreneurs avoid costly mistakes and gain clarity.Looking ahead, Chad's focus is building scalable processes and documenting everything—key steps for long-term growth. Kenner reinforces this with the idea of creating AI-powered knowledge bases, SOP libraries, and workflows that future employees can easily adopt. They discuss how simple recordings of daily tasks can be transformed into written SOPs using AI, saving time and enabling smoother onboarding and operations.Chad is leaning heavily into affiliate partnerships and podcast guesting as his main marketing strategies. Being featured on targeted podcasts extends his reach, creates long-tail content for SEO, and allows audiences to hear his expertise firsthand. They also discuss how podcast appearances generate dozens of social media clips through AI, building authority at scale. Chad's ability to listen deeply to clients, understand their pain points, and build customized blueprints is ultimately what makes him unique in the med spa consulting world.Takeaways• Chad Brown helps med spa owners grow their businesses.• Niche marketing can lead to greater success.• Mentorship is vital for overcoming business challenges.• Documenting processes is essential for scalability.• AI can assist in creating knowledge bases.• Affiliate marketing can expand reach and revenue.• Podcasts are a powerful marketing tool.• Authenticity builds trust with clients.• Understanding pain points is key to consulting.• Community support can alleviate the struggles of entrepreneurship.Sound Bites• Mentorship can help you avoid pain• I'm a big fan of affiliates• Authenticity cannot be fakedListen & Subscribe for More:

This year at Brian's Lawn Maintenance, we took a step forward by investing in real training and implementing real systems. Utilizing the Greenius platform and establishing robust SOPs has eliminated guesswork, ensured consistency across crews, and enhanced the quality of our work. Everyone now follows the same standards, processes, and expectations. When you invest in training, you're not just upgrading your team — you're building a business that's scalable, profitable, and runs smoother than ever.

Reach Out Via Text!In this Wednesday episode Jeremiah Jennings gives a clear and practical look at how artificial intelligence is about to transform the way service companies operate. He explains why AI tools are not here to replace people but to remove repetitive low value work so owners and leaders can focus on tasks that truly move the business forward. Jeremiah walks through a real example of how an AI agent answers calls schedules estimates logs customer information and sends follow ups with accuracy and consistency. He also shares how internal agents can help employees find SOPs track jobs and stay organized through simple conversational commands. This episode encourages listeners to begin learning and experimenting with AI tools now rather than waiting until the industry leaves them behind. With winter approaching Jeremiah challenges owners to spend a few hours each week learning how AI can free up time reduce stress and create more sustainable growth inside their companies.Support the show 10% off LMN Software- https://lmncompany.partnerlinks.io/growinggreenpodcast Signup for our Newsletter- https://mailchi.mp/942ae158aff5/newsletter-signup Book A Consult Call-https://stan.store/GrowingGreenPodcast Lawntrepreneur Academy-https://www.lawntrepreneuracademy.com/ The Landscaping Bookkeeper-https://thelandscapingbookkeeper.com/ Instagram- https://www.instagram.com/growinggreenlandscapes/ Email-ggreenlandscapes@gmail.com Growing Green Website- https://www.growinggreenlandscapes.com/

Join Hannah as she shares expert strategies for building high-converting landing pages in your paid media campaigns. Learn how to tailor your message to specific audiences, make conversions effortless, and continually test and optimize your pages with tools like Microsoft Clarity. Discover actionable tips to enhance headline relevance, improve form interactions, and effectively use social proof to boost your conversion rates. Follow these best practices and transform your landing pages today!00:00 Introduction to Optimizing Landing Pages00:48 Nailing the Message Match02:00 Effortless Landing Page Conversions03:40 Testing and Learning05:03 Recap and Final Tips

Welcome to another insightful episode of "It's the Bottom Line that Matters"! In this episode, our dynamic hosting team—Jennifer Glass, Patricia Reszetylo, and Daniel McCraine—tackle the all-too-familiar challenge of evaluating and choosing new technology tools for small businesses. From exploring new customer relationship management systems and accounting software to debating the merits of various productivity platforms, the discussion delves into practical ways business owners can cut through the clutter and make confident choices.The hosts share their personal methods, including using resources like ChatGPT to ask the right questions and software review platforms such as Capterra and G2 to get honest user feedback. They highlight the importance of carefully listing your needs, running trials and demos, and even learning when the latest tech might not be the right fit for your team. Plus, you'll hear candid stories about shiny marketing tactics, return policies, and adjusting your standard operating procedures to integrate new tools.If you've ever found yourself drowning in tech options or regretting a purchase, this episode is for you. Get ready for actionable advice, relatable anecdotes, and a few laughs as our hosts guide you through the process of evaluating tech—helping ensure that whatever tools you choose, it's the bottom line that truly matters.Keywords: small business tech tools, evaluating software, CRM systems, email platforms, accounting systems, software trials, ChatGPT, AI tool recommendations, business software needs, tech tool evaluation, software review sites, Google search for software, Capterra, G2, software user reviews, feature comparison, use case scenarios, software testing, software integration, standard operating procedures (SOPs), automation in business, training team on software, software onboarding, AppSumo, software return policies, money-back guarantees, software budgeting, software deal breakers, time-saving tech, user adoption challengesWe mentioned #AppSumo in this episode - check out their Black Friday deals

What would actually happen to your pet sitting or dog walking business if you couldn't show up tomorrow? In this episode, we share how a scary experience during COVID forced us to confront just how much our business depended on us personally. We walk through the first four ways to build a more resilient business: having a backup as a solo sitter, creating a team-based system with employee backups, handing off admin tasks, and getting your "in-your-head" knowledge documented. We talk about the mental load of being the only one who knows how to run payroll, schedule, and respond to emergencies—and what it looks like to slowly share that responsibility. We want you to start building a business that can keep caring for clients and supporting your family, even when life forces you to step back. Main topics: Facing "What If I Can't?" Solo Sitters and True Backups Team-Based, Cross-Trained Staff Handing Off Admin Tasks Systematizing In-Your-Head Knowledge Main takeaway: "Being without a backup is just one emergency away from losing everything and having a real catastrophe on their hands" It sounds dramatic, but it's the reality so many pet sitters and dog walkers quietly live with. One illness, one family emergency, or one injury could leave clients stranded and your business hanging by a thread. In this episode, we talk about how to build real backups, not just in theory, but in practical, everyday ways—from connecting with another sitter to cross-training a team to documenting what only lives in your head. You don't have to build a massive company, but you do deserve a business that won't collapse the second you need to step away. Links: Loom (Suggested for Screen-Recording SOPs): https://www.loom.com/ ChatGPT / AI Tools (Implied for Turning Transcripts into SOPs): https://www.openai.com/chatgpt/ Check out our Starter Packs See all of our discounts! Check out ProTrainings Code: CPR-petsitterconfessional for 10% off

Hiring is the single biggest decision that either scales your STR business or silently destroys it. Most hosts wait too long, hire too cheap, or onboard the wrong way. In today's episode I sit down with Matt Metros of CS Outsource, who works with more than 500 property management companies worldwide, to break down exactly how to hire properly, avoid the common traps, and build a team that actually frees you up.You'll learn:• When to hire your first assistant• Why cheap VAs cost you more• The real onboarding process hosts never do• The traits of great operators• How to stop micromanaging and actually lead• Why your SOPs are simpler than you think• What agencies like CS Outsource really offer behind the scenesIf you're managing 5 to 10 properties and feeling stretched, this video is the one that will save you months of headaches.Work with the team I trust for all my hiring:https://boostly.co.uk/hiring

Send us a textA green shirt in the lobby can mean more than a friendly hello—it might be the quiet promise that you can worship in peace. We sit down with Gus and Gary, longtime law enforcement pros turned church servants, to explore how God redeems our work and how practical vigilance can coexist with deep, joyful faith.Gus traces his journey from a mixed religious upbringing to a Bible-centered church that shifted him from checking boxes to building a living relationship with Christ. Gary's doorway was unexpected: Friday jiu-jitsu classes with a pastor who rolls on the mat and opens Scripture on Sunday. Together they explain how a safety ministry grew from instinct to intentionality—SOPs, training, and a calm presence—so families can focus on the Word while a thoughtful team watches the room.The stories go deeper than procedures. Gus recalls a chase and a sudden, unexplainable stop at the woods—later learning the suspect waited with a gun. That pause, he says, was God's protection. Both men share regrets about missed moments to point people to Jesus and how Scripture, mentors, and community have made them bolder and kinder. We talk about serving without fear, letting God lead our careers, and seeing setbacks as protection or redirection. We also widen the lens beyond Sunday: coaching Special Olympics, volunteering in the city, and living so visibly that people ask, Why are you different?If you've ever wondered how your weekday skills could matter in a church, or how to balance vigilance with worship, this conversation offers hope, clarity, and next steps. Join us to learn how availability becomes ministry, why community shapes courage, and how God uses ordinary work to guard, guide, and grow His people. Enjoyed this conversation? Subscribe, share with a friend, and leave a review to help others find it.New episodes every Mondaywww.lifehousemot.cominfo@lifehousede.com Join us Sundays at 9 & 11 AM Intro music by Joey Blair

Grab a copy of our BOOK here: http://winningtheweek.com/ Join Lifehack Tribe: https://members.lifehackmethod.com/join-lifehack-tribeSUBSCRIBE to our podcast on the platform of your choice! Spotify: http://spoti.fi/3pNtPVe Apple Podcasts: http://apple.co/3tiIpWW Or subscribe to our YouTube channel: https://www.youtube.com/c/LifehackBootcamp Time stamps:03:27 – Designing Your Business to Run Without You12:10 – Map Your Role and Find Leverage15:00 - The 1% Better Principle.18:15 – Building a Master Map of Systems20:25 – Screencasting to Create Systems Effortlessly21:55 – Screencasts as a Major Hack for Clarity and Systems Creation25:15 – Creating Video SOPs for Delegation and Future Reference27:10 – Linking Recurring Tasks to SOPs for Seamless Execution and Delegation29:20 – Systemizing Every Role to Build a Sellable, Scalable Business30:36 – Planting Seeds of Systems for Future Leverage32:30 – Becoming a Systems Thinker33:39 – Using the Annoyance Method to Solve Root Problems36:51 – Small Wins Could Be Big Wins MasqueradingCheck out our FREE masterclass all about How To Plan The Perfect Week In 30 Minutes Flat: https://bit.ly/3eEZ9AQ Check out our website: https://lifehackmethod.com/

In this episode, Cathy Sykora delves into how artificial intelligence (AI) is transforming the way wellness and health coaches run their businesses, create programs, and engage clients. She shares her personal experiences—both what's worked and what needs caution—and outlines actionable strategies to leverage AI for operations, content creation, marketing, and coaching workflows. Cathy emphasizes that while AI can dramatically accelerate productivity, it still requires human oversight to maintain integrity, authenticity, and scope of practice. She also explains how to build your own branded "voice" in AI tools and avoid common pitfalls, like over‑reliance or blind trust in generated content. If you're a coach ready to up‑level your business efficiency and client impact, this episode gives you a roadmap to make AI a practical asset. In this episode, you'll discover: How to use AI for business operations: contracts, SOPs, onboarding forms, project management and meeting recaps. Ways to build coaching programs and client content in days instead of years using AI‑powered templates, guided meditations, quizzes and tracking systems. Effective marketing and visibility uses: sales sequences, email marketing, lead magnets, website copy, SEO keywords — and how Cathy uses a custom GPT with her voice. Client experience and engagement innovations: supervision models, progress‑tracking systems, reflection questions, resource lists and automation. Coaching growth and education: how AI supports lesson summaries, case studies, practice coaching sessions, client avatars, pricing calculators, workflow outlines and staying on top of wellness research. Key caution points: verifying accuracy, staying within scope, reviewing output, using multiple AI sources, and not treating AI as a "person". Memorable Quotes: "There are times when I ask the GPT: 'Are you sure?' and it'll say, 'You have a good point…' because it finds the flaw when you challenge it." "I can create an entire sales sequence in three minutes where it used to take me three days." "AI doesn't replace experts. It amplifies them. The leaders who win the next decade will be those who combine human insight with machine precision." Bio: Cathy Sykora is the founder of the Health Coach Group and has over 40 years of business experience, including extensive work in public health, education, and communication. Her mission is to empower health coaches and practitioners to create thriving practices that transform lives. Through ready‑to‑brand programs, websites, and business tools, Cathy has supported thousands of coaches in building successful businesses. Links to Resources: Health Coach Group Website: thehealthcoachgroup.com (https://www.thehealthcoachgroup.com) Special Offer: Use code HCC50 to save $50 on the Health Coach Group website Leave a Review: If you enjoyed the podcast, please consider leaving a five-star rating or review on Apple Podcasts.

Episode Summary In this strategic and energizing episode of Dental Drill Bits, Dana and Sandy unpack one of the most overlooked drivers of practice stability and growth, your annual planning session. Together, they walk through the questions, metrics, team conversations, and leadership decisions that set the tone for a productive, organized, and profitable new year. Sandy shares her trusted framework for evaluating practice performance, identifying bottlenecks, and turning missed opportunities into measurable goals. Dana breaks down how to communicate the importance of an annual planning meeting to your team—even if you haven't done one in a few years. From KPI awareness and production forecasting to team agreements, CE planning, and SOP check-ins, this episode gives practices everything they need to create a clear, motivating roadmap for 2026. If you want to stop drifting into the new year and instead design it—this episode is your guide. Show Notes In This Episode, You'll Learn: Why most practices drift into the new year unprepared—and how to fix it The must-track KPIs for evaluating your year-end performance How to hold a productive annual planning meeting (without turning it into a gripe session) What your team really needs to contribute meaningful input How agreements, policies, and SOPs eliminate frustration and set expectations How to turn dropped statistics into 2026 wins Why tracking new patient sources matters more than ever How to anticipate "slow" months and outflow your way into a full schedule CE planning and skill inventories for every position The importance of setting daily and hourly production goals Updates your website and systems may be overdue for The role of communication in shaping team culture and patient experience Episode Sponsors Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert.

How to Build a Remote Team Without Burnout with Jana FranklinSo many women start a business for freedom—only to find themselves working more than ever as the chief, cook, and bottle washer in their own company. In this episode of Smart Women Talk, host Katana Abbott interviews Jana Franklin, serial entrepreneur and Founder & CEO of CEO Concierge, a premium virtual assistant agency with a 75+ person international team. Jana shares how she:Went from corporate fashion and multi-unit franchise owner (Jimmy John's & Fantastic Sams) to leading a remote teamDiscovered the power of matching tasks to personality—“front stage” vs. “backstage” workBuilt systems, SOPs, and support so she could stop doing everything herselfHelps entrepreneurs reclaim entire days each week by delegating email, admin, hiring, licensing, and moreYou'll learn practical steps to:Decide what to delegate (starting with a simple one-week exercise)Think differently about money, risk, and hiring supportUse virtual assistants to scale your business without sacrificing your health or familyBuild a remote team rooted in values, systems, and intentional leadershipIf you're overwhelmed, maxed out, and know you can't grow by doing more yourself, this conversation will show you a realistic, affordable path to finally getting the support you deserve.Learn more about Jana and CEO Concierge: https://www.ceoconcierge.comJoin our free Smart Women community: JoinSmartWomen.com

In this episode, Wade sits down with James Hatfield, Chief Revenue Officer at LiveSwitch, to talk about how video and AI are transforming sales for moving and home service businesses. They dig into why the old way of doing in-person estimates is slowing companies down, and how virtual video surveys can help you win the "race to the face," respond faster, and close more of the right jobs without sending a truck to every lead. The conversation covers practical use cases for live video and AI: building accurate inventories and cube sheets from a simple walkthrough, documenting pre-existing damage to protect your crews, turning recordings into training and SOPs, and creating a long-term "data moat" that makes your business harder to compete with. They also look ahead at what's coming next—AI agents that can watch surveys, build reports, and help move you toward almost touchless online booking. Connect with James Hatfield: Chief Revenue Officer of LiveSwitch https://www.linkedin.com/in/james-hatfield/ Know more about LiveSwitch: https://www.liveswitch.com/ Shop Wade's book - Hometown Titan: Build A Local Business That Dominates Your Market: https://a.co/d/8zLXZMC Become a MOVING TITAN at the next Moving Titan Retreat https://www.movingtitanretreats.com/ Tighten up your moving company operations with TITAN UP TRAINING https://www.titanuptraining.com/ This episode is powered by Hyre (formerly Hey Lieu) Virtual Assistants: https://www.hyreup.com/ https://www.linkedin.com/company/hyre https://www.instagram.com/hyre.up https://www.facebook.com/hyre.up This episode is sponsored by: Moversville - an online marketing company and resource for movers, consumers, and those involved in the moving process. https://www.moversville.com/wade USA Home Listings – a marketing and lead resource for moving companies. https://www.usahomelistings.com/   About the Show Wade Swikle is the CEO of 2 College Brothers Moving, Storage and Franchising, currently with locations in Tampa, Gainesville, and Orlando, Florida. https://2collegebrothers.com/   Learn more and connect with Wade Swikle: Wade's website: https://2collegebrothers.com/ LinkedIn: https://www.linkedin.com/in/wadeswikle/ Youtube: https://www.youtube.com/@2CollegeBrothersMovingStorage Instagram: https://www.instagram.com/wadeswikle/

Send us a textOne of the top reasons businesses fail? Growing too fast without the right infrastructure.In this final episode of our three-part scaling series, I'm breaking down Pillar 3: Systems & Scale Infrastructure—the operational systems, financial clarity, time management strategies, and team building approach you need to scale sustainably.You'll learn about:Building operational systems that deliver consistent qualityUnderstanding your financesDesign your CEO schedule and know when to hireCreate a high-performing team cultureBuild a business that runs without youI also share my personal burnout story and the "Swiss clock team" I built that operated seamlessly—giving me the freedom to leave corporate and go full-time in my business eventually.The result? A sellable business that scales without burning you out.Book a complimentary consultation at stairwaytoleadership.comKey TakeawaysSustainable growth beats fast growth - Scaling too quickly without infrastructure can destroy your businessThree components of scale infrastructure - Operations, financials, and team/time managementRevenue ≠ Profit - Track your profit margins, cash flow, and break-even pointDocument everything - SOPs, client journey maps, and continuous improvement processesHire strategically - Know when you're too busy, optimize first, then hireBuild team culture - Mission, values, and vision should be felt daily, not just writtenDesign your CEO time - Reduce client-facing hours, focus on high-impact activitiesThe compound effect - Small, strategic weekly steps create massive transformationBusiness that runs without you - The ultimate goal for freedom and sellabilityPeace of mind matters - Financial clarity + capable team = less stress and anxietyTimestamps (Optional - Add if Desired)00:00 - Introduction & Series Recap01:00 - Why Fast Growth Can Kill Your Business03:00 - Pillar 3: Systems & Scale Infrastructure Overview06:00 - My Personal Burnout Story07:00 - Operational Systems: Client Journey & SOPs10:00 - KPIs That Matter12:00 - Financial Systems: Beyond Revenue to Profit16:00 - Time Management & When to Hire20:00 - Team Building, Delegation & Leadership24:00 - Energy Management & Work-Life Boundaries28:00 - The Swiss Clock Team Story31:00 - What High Performance Looks Like34:00 - Final Thoughts & Next Week's PreviewResources MentionedEpisode 225: The Three Pillars Every Service Business Needs to Scale to Six Figures and BeyondEpisode 226: From Feast or Famine to Predictable Revenue: The Client Acquisition EngineBook a Complimentary Consultation: htts://stairwaytoleadership.comConnect with MaggieWebsite: https://stairwaytoleadership.com

Host: Cindy Allen Published: November 14, 2025 Length: ~14 minutes Presented by: Global Training Center Summary This week on Simply Trade: Cindy's Version, Cindy Allen breaks down a whirlwind of trade developments—from the end of the federal shutdown to a rapid string of new tariff exemptions and reciprocal deals. Inspired by Taylor Swift's Death by a Thousand Cuts, Cindy explains how the industry isn't being overwhelmed by one big policy shift, but by the relentless series of small, fragmented, high-impact changes that hit importers, customs brokers, and compliance teams day after day. From air freight instability to Switzerland–U.S. negotiations, CAFTA carve-outs, and Argentina beef exemptions, Cindy sheds light on both the economic impact and the behind-the-scenes operational work that trade professionals must perform every time a new deal hits the headlines. This Week in Trade • The federal shutdown ends and the aviation system begins stabilizing • FAA restores routes after up to 6% of flights were cut • Air freight is preparing for a possible late-season peak (but uncertainty remains) • Global shipping flows shift again: • Europe, Middle East, Central America lanes show growth from China • U.S.-bound volumes remain down year-over-year • Anchorage continues its rise as a major air freight hub • Forecasts indicate overall soft demand for the remainder of the year New Trade Developments • U.S.–Switzerland trade deal announced (Details forthcoming; likely modeled after UK/EU/Japan tariff frameworks) • Central America tariff revisions under CAFTA • Expected apparel exemptions for Guatemala & El Salvador • Guatemala coffee exempted — positive for major U.S. importers • Argentina beef tariff reductions • Good for consumers • Raises sensitivity with U.S. cattle industry Here's a strong, concise paragraph version that keeps all the meaning but reads smoothly and professionally: Why This Feels Like “Death by a Thousand Cuts” Cindy explains that today's trade environment is overwhelming not because of one major policy shift, but because of the constant stream of piecemeal announcements that arrive without warning. Industry groups have little opportunity to offer input, and each new deal or exemption forces customs brokers into a full operational cycle—from interpreting vague notices and waiting for CSMS or Federal Register clarification to updating systems, revising SOPs, identifying affected HTS numbers, retraining teams, and notifying clients. Importers face a parallel burden as they update classifications, reevaluate landed costs, adjust sourcing and contracts, and communicate financial impacts across their organizations. With several new deals dropping within just a couple of days, teams are completing multiple implementation cycles back-to-back, making the pressure feel like a true “death by a thousand cuts.” Key Takeaways • The shutdown is over, but volatility continues across aviation and freight • Global trade flows are shifting, but the U.S. remains an outlier in demand • New tariff deals bring benefits but impose significant operational burdens • Compliance and broker teams are stretched thin by continuous policy shifts • The industry is experiencing a true “death by a thousand cuts” RESOURCES & MENTIONS • Global Training Center • TradeForce Multiplier Credits Host: • Cindy Allen – LinkedIn • Trade Force Multiplier Producer: • Lalo Solorzano – LinkedIn Subscribe & Follow New episodes every Friday. Presented by Global Training Center — providing education, consulting, workshops, and compliance resources for trade professionals. Connect with us: • Simply Trade Podcast on LinkedIn • Global Training Center on LinkedIn • YouTube • Spotify • Apple Podcasts • Trade Geeks Community Don't forget to rate, review, and share with your fellow trade geeks!

Click here to sign up for a new platform that helps law firms use subscription billing.Here are the top 5 takeaways from this episode:1. Constant Adaptation and Simplification Are Key to Law Firm Success.Both Mathew and Lauren emphasized the importance of regularly reassessing and adapting their practice areas, pricing, and service offerings. Lauren pivoted away from tax debt resolution to focus on estate planning and prenups, while Mathew simplified his pricing structure and eliminated underused features and add-ons.2. Data-Driven Decisions Improve Offerings and Client Experience.They both use a mix of analytics, client feedback, and “gut data” from years of experience to refine their services. This includes tracking which offerings clients actually use, which content gets the most engagement, and adjusting accordingly for better retention and satisfaction.3. Streamlined Onboarding and Intentional Friction Save Time.Mathew shared how he reworked his onboarding process using Google Workspace, Calendly, Stripe, and Google Forms to introduce just enough friction. This helps filter out unqualified leads and ensures new clients are a good fit, saving time for both the lawyer and the client.4. Community and Content Platforms Matter.Lauren's move from MailChimp to Substack for her newsletter and podcast was inspired by the platform's community features and ease of use. Both hosts discussed the value of memorable branding, vanity URLs, and focusing content on topics that resonate most with their audience (like costs, outsourcing, AI, and SOPs).5. Embrace AI and Technology, but Stay Client-Focused.Both are exploring ways to use AI and automation to improve efficiency and client service, such as creating SOPs, using AI prompts, and building tools for solo practitioners. However, they stress that technology should serve the client's needs and not overwhelm them with complexity.Bonus: The most popular content topics for their audiences are costs, outsourcing, AI, finances, and standard operating procedures—indicating a strong interest in practical, efficiency-focused advice for running a modern law firm.__________________________Learn more about A Different Practice.Sign up for Paxton, my all-in-one AI legal assistant, helping me with legal research, analysis, drafting, and enhancing existing legal work product.Here's a link to purchase lifetime access to the recordings of My Shingle's AI Teach-In if you couldn't make it live.I've partnered with Pii to make it easy for you to purchase the hardware I use in my law firm: (1) Studio Setup; (2) Midrange Setup; (3) Highrange Setup.Get Connected with SixFifty⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, a business and employment legal document automation tool.Sign up for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Gavel⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, an automation platform for law firms.Check out my other show, the Law for Kids Podcast.Visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Law Subscribed⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to subscribe to the weekly newsletter to listen from your web browser.Prefer monthly updates? Sign up for the Law Subscribed Monthly Digest on LinkedIn.Want to use the subscription model for your law firm? Sign up for the Subscription Seminar waitlist at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠subscriptionseminar.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.Check out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Mathew Kerbis'⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ law firm ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscription Attorney LLC⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Get full access to Law Subscribed at www.lawsubscribed.com/subscribe

In this episode of the Building Freedom Podcast, host Randy Stanbury breaks down Reason #6 of why builders and remodelers fail to grow: the lack of systems and software mastery.Randy explains why systems must come before people, how inconsistent processes create chaos, and why your software should become the home of all your SOPs. You'll learn the importance of the Systems C.I.A. role (Creator, Implementer, Accountability), how to pinpoint your biggest issues using IRCs, and how to simplify your operations with the Process Improvement Generator.If you want predictable results, better profitability, and more freedom in your business, this episode shows you where to start.If you like what you're listening to, we would love it if you could give us a 5-star review! This will help us know we are giving you what you need to grow and succeed as an entrepreneur. Please reach out to us on social media or through our website with other information you might want to hear on upcoming episodes!https://www.4levelcoach.com/https://www.instagram.com/4levelcoach/https://www.facebook.com/4LevelCoach/https://www.linkedin.com/company/4-level-coach

You thought $11 got you just a 3-day workshop? Think again. I just dropped two bonus trainings that should be locked behind a $5K paywall—and they're included (for now) inside the Sanctified Sales Implementation Intensive. Here's what you're getting:

How does a three-person L&D team support 23,000 associates across seven states? In this episode, Chris Chappell, Director of Learning & Development at Weis Markets, shares how servant leadership, clear career paths, and just-in-time video microlearning are elevating the employee experience—and the customer experience—across retail, manufacturing, and logistics. Show Notes:Weis Market's Chris Chappell offers many key takeaways to empower team members to succeed. His top points include: Lead as a servant, not a boss. Chris Chappell centers L&D on servant leadership—meeting associates' needs, anchoring to mission, and role-modeling behaviors so people trust and follow. Career paths + strong leadership = retention. Provide clear growth paths and accountable leaders. Weis Markets' leadership development now spans five levels and correlates with higher engagement and reduced turnover that is 20–25 points lower than retail averages. Make learning “in the moment.” Snapshot video microlearning—accessed via QR codes embedded in SOPs—powers fast cross-training (e.g., moving a bakery associate to deli) and reduces friction during call-offs. Do fewer things, better. “Ruthless prioritization” keeps work aligned to mission, strategy, core operations, and compliance. The team consolidated ~1,798 courses to ~800 and is rebuilding high-value content for mobile delivery in Workday Learning. Build a distributed training network. Centralize standards and content, then empower expert trainers across departments to deliver. Add feedback loops with structured homework and report-outs so learners hold themselves accountable. Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry's Ultimate L&D Podcast Guide. Learn more about d'Vinci at www.dvinci.com. Follow us on LinkedInLike us on Facebook

Professional Builders Secrets brings you an exclusive episode with Jon Engquist, third-generation contractor and Founder of Subtrak. Jon breaks down how to turn your company's know-how into clear systems and live checklists your team actually follows, so you get consistency, accountability, and the freedom to grow without firefighting.This episode is sponsored by Apparatus Contractor Services, click the link below to learn more:hubs.ly/Q02mNSsG0INSIDE EPISODE 212 YOU WILL DISCOVER What a “system” really isHow to structure your businessWhy so many builders get stuck in chaos modeHow strong SOPs help you train faster, cut rework and callbacks, and attract A-players and much, much more.ABOUT JON ENGQUISTWith over 15 years of experience in the construction industry, Jon honed his expertise in managing high-value projects, leading teams, and improving operational efficiency. As a third-generation construction professional, Jon has successfully overseen everything from estimating and scheduling to contract negotiation, dispute resolution, and team development.Connect with Jon: linkedin.com/in/jonengquist/TIMELINE 5:20 Why most builders struggle to document their processes10:15 The “contractor hamster wheel” and how to break free from chaos15:00 The simple weekly routine to start building your playbook19:40 How to turn SOPs into real checklists your team actually follows23:30 How Subtrak helps builders systemise fastLINKS, RESOURCES & MOREAPB Website: associationofprofessionalbuilders.comAPB Rewards: associationofprofessionalbuilders.com/rewards/APB on Instagram: instagram.com/apbbuilders/APB on Facebook: facebook.com/associationofprofessionalbuildersAPB on YouTube: youtube.com/c/associationofprofessionalbuilders

What do entrepreneurs actually want from their Executive Assistants? In this episode, Nicky speaks with Andrew Chesnutt, CEO of The Authority Forge and a serial entrepreneur who's built multiple seven-figure businesses, about what separates a good EA from a great one.Andrew shares a candid look at the realities of working with founders—many of whom are fast-moving, neurodivergent, and juggling multiple priorities. Together, they unpack:The real difference between a Virtual Assistant and an Executive AssistantWhy EAs who move from order taker to consultant quickly become indispensableHow to build trust and anticipation with entrepreneurs who find it hard to let goWhy clear communication and understanding neurodiversity are key to a strong partnershipHow EAs can use AI tools and SOPs to translate an entrepreneur's “brain dump” into structured, actionable workflowsAndrew references the “Radar” character from MASH* as the perfect example of an Assistant who anticipates every need before it's even voiced—and he's right. This episode will help you see what it takes to become that kind of strategic partner. The EA Campus

Send us a textWhat if you stopped selling features and started winning on outcomes? We sit down with founder Jason Bryll to unpack the plays that turned a one-person consultancy into a high-performance services engine built on trust, speed, and rock-solid systems. From healthcare data trenches to global team leadership, Jason shares the unvarnished moves that drive compounding growth without the chaos.We start with the founder shift: hire earlier than feels comfortable, build around ownership, and accept the short-term income flatline to unlock long-term scale. Jason explains how tight salary bands, margin-aware pricing, and disciplined ops saved his company from cash whiplash. Then comes the big pivot—ditching heavy implementation fees for a lower entry point and a higher, predictable monthly retainer. That single change reduced friction, boosted forecasting, and delivered what clients actually want: rapid iteration without the upsell dance.The heart of the playbook is focus and quality. Jason narrowed services to data warehousing, BI reporting, and analytics, then codified delivery with SOPs, Asana-driven workflows, and video training. This made speed a true differentiator—faster time to value with consistent standards. Layer in a US–India model with monthly culture touchpoints and you get three wins at once: 24-hour progress, approachable pricing, and meaningful wages for a growing global team. The kicker? Zero churn among clients on the recurring model, thanks to steady partnership and fewer barriers to making progress.If you're building a services firm—or stuck chasing product market fit with no payoff—this conversation is a blueprint. You'll hear how to hire for trust over resumes, define the customer outcome that matters most, and transform expertise into repeatable assets that scale. Subscribe for more bold, unfiltered strategies, share this with a founder who needs it, and drop your biggest bottleneck—we'll tackle it in a future show.Support the show

Schedule a Meeting with Joshua TODAY!Do you treat winter like downtime — or as the secret weapon that could set up your most profitable year ever?While most contractors kick back after the season ends, Joshua Gillow challenges you to do the opposite. In this episode, he reveals why the off-season is the perfect time to overhaul your systems, sharpen your team, and fix the inefficiencies that drain profits all summer long.You will:Learn how to transform winter from a “dead season” into your business's most productive growth window.Discover simple systems and SOPs that save time, reduce chaos, and empower your crew.Find out how to use education, leadership development, and communication to strengthen your entire company before spring.Tune in now to discover how to use your off-season to grow your people, your systems, and your profits — so next year isn't just a repeat, it's your biggest leap forward.Connect with Joshua at:The WebsiteThe Facebook GroupSales Master ClassesHow to work with Joshua - https://yes.express/apply/Tune into this podcast where a seasoned craftsman shares expert communication skills, strategies for overcoming stress and overwhelm, and insights on building a profitable business in landscaping and hardscaping, with tips on how to sell, close more deals, and achieve financial freedom to retire early as a successful business owner in the design/build and outdoor living industry.

If you're searching for the inspiration to keep going when life feels loud and uncertain, this conversation is your reset. Sandy Moll went from a young marriage and single motherhood to a blended family and seven businesses—built on faith, forgiveness, gratitude, and the courage to listen to God in the quiet.In this episode, you'll hear how Sandy:Navigated divorce, blended two families with love, and released the guilt through self-forgivenessLost W-2 jobs during the 2007–08 crisis—then followed God's nudge to launch new companiesUses silence (no phone notifications!) to hear God's direction and choose the right next stepKeeps work sustainable with systems, SOPs, and ruthless prioritization (not hustle theater)Starts each day with gratitude so fear and comparison don't run the showDiscerns real God-given dreams from noisy, external expectationsWhy This MattersIf you've been praying, pushing, and still wondering “Am I chasing the wrong dream?”—Sandy's story shows how quiet, humble moments can spark the biggest transformations. It's practical, inspirational, and faith-forward without being preachy.HighlightsThe early “searching” years: belonging, church as a safe place, and chosen familyFrom first marriage to single mom to a blended family that actually workedThe 2008 Financial Crisis: job loss → entrepreneurship (and why panic kills options)Silence over hustle: how to hear God, set priorities, and build without burning outForgiving yourself so you can finally move forwardStructuring life for peace: no Monday/Friday meetings, focused Tue–Thu work blocks, systems that runDon't miss thisStay 'til the end for a special surprise: an original song inspired by today's story...“Jesus, Carry Me" - Created by K-Lowe Music (Your Custom Music Destination)Connect with Sandy MollLinkedIn: @SandyMollFacebook: @SandyJMollInstagram: @Sandy_J_MollEmail: s.moll@abs-core.comText/Call: 913-731-6007 (text preferred; she replies)Book Kevin for Your EventI'm Kevin Lowe—speaker, host, and a guy who's had to learn how to see in the dark and still choose the light. If you want a keynote that leaves people stronger than it found them, visit KevinSpeaks.org.Hey, it's Kevin!I hope you enjoyed today's episode! If there is ever anything I can do for you, please don't hesitate to reach out. Below, you will find ALL the places and ALL the ways to connect!I would LOVE to hear from you! Send me a Voice MessageWant to be a guest on GRIT, GRACE, & INSPIRATION? Send Kevin Lowe a message on PodMatch!Book Kevin to Speak at Your Next Event: CLICK to Learn More

Brandon Sinkler traded firefighting for construction and built a successful remodeling company in Charleston, South Carolina. What began as a leap of faith into house flipping became a career grounded in consistency and service. Brandon shares how he grew from working solo to adding key hires who helped him bring structure and balance to his work. His story highlights how he developed clear systems and standard operating procedures that now guide every project. In this episode you will learn: How Brandon transitioned from public service to construction The lessons he learned pricing and managing his first flips Why building relationships has been key to his success How he created SOPs that keep his team aligned His future vision for building new homes in Florida Listen to the episode to learn more. Resources: Visit the Coastal Builders and Consultants website here.

When Justin Buzzi launched a clear kayak tour in Florida, his goal was to offer something memorable. What he built was one of the most highly rated kayak experiences in the country—with over 50,000 five-star reviews and 30+ franchise locations.In this episode, Justin joins Dustin Miller of Conversion Assist to unpack how they built a guest experience that keeps working long after the paddles are down. From guide training to personalized automations, they reveal the systems and strategies behind their flywheel of reviews, repeat customers, and referrals.Whether you run one tour or many, this conversation offers clear, actionable ideas for tightening operations, earning stronger reviews, and building a reputation that scales.Top 10 TakeawaysStart with experience. Build with systems. Clear kayaks got attention, but it was the systems behind the scenes—like training, hiring, and guest communication—that turned Get Up and Go Kayaking into a scalable business.Google reviews matter most. While they still collect reviews on TripAdvisor, Airbnb, and Facebook, the team prioritizes Google for its impact on search visibility and conversion. That focus shapes everything from email copy to in-person asks.Follow up with every guest, not just the booker. After each tour, automated messages go out to everyone who attended—not just the person who paid. That alone tripled their review volume in one year.Set expectations before guests arrive. Automated pre-tour texts help guests feel informed, reduce no-shows, and create a smoother arrival. That positive start lays the groundwork for better reviews.Empower guides to own the guest relationship.Top guides build connection, read the group, and ask for reviews in ways that feel natural. Some have personally earned over 2,000 five-star reviews through great service and follow-up.Automation can still feel personal. With name-based SMS, segmented follow-ups, and smart timing, Dustin's system balances efficiency with a human touch. Guests feel supported without extra strain on the team.Use your off-season to get stronger. Slow months are for updating SOPs, refreshing content, replacing gear, and optimizing tools. When the season picks up again, the whole operation runs better.Your reviews are a roadmap. Use AI to analyze common praise and complaints in your reviews. What guests love should shape your messaging. What they question should inform training or improvements.Bad reviews are a chance to show who you are. Reply quickly, stay calm, and put future guests at ease. Dustin recommends using AI to help write thoughtful, emotionally neutral responses if needed.Great reviews grow more than bookings. Consistent five-star reviews improve search rankings, boost conversion rates, and increase the long-term value of your company. It's not just a feedback loop—it's a growth engine.

If you loved Part 1, get ready for the blueprint. In Part 2, Derek Pittak returns to break down how recruiters can actually use EOS (Entrepreneurial Operating System) to scale—with simple, powerful tools that drive accountability, clarity, and focus. We cover everything from documenting processes (without 75-page SOPs) to running 90-day “traction” cycles, creating scorecards, setting rocks, and defining your company's vision so your entire team rows in the same direction.

Most service companies start the same way: a great practitioner opens shop and sells their own time—hairdressers, trainers, dentists, therapists, lawyers. That works… until it doesn't. Quality depends on the founder; hiring “clones” leads to uneven results and micromanagement; SOPs multiply; and the business becomes a mini-bureaucracy. In this episode, I explain why the “be the best and do it all yourself” approach traps you—and how to scale without wrecking your brand.We walk through the five most common growth models (rent-a-chair, senior-junior-novice ladders, HQ services platform, affiliate/license, and “big fish + aux team”)—what they do well and where they stall. Then I lay out a practical move from practice to platform: productize outcomes (not just services), define roles and tiers, keep marketing/sales centralized, and build continuity revenue (memberships, cohorts, retail) while letting intrapreneurs grow under your brand. Finally, we add leverage backstage with AI—intake, plan drafting, comms, QA—so your team spends more time on human moments and outcomes.If you're stuck between being the best in town and working 70-hour weeks, this is your path out: a platform where good people can do great work—and your brand gets stronger every time they do.Connect with Chris Cooper:Website - https://businessisgood.com/

#664 Is customer service draining your time and resources? It doesn't have to! In this episode hosted by Kirsten Tyrrel, we're joined by Jordan Brown, founder and CEO of Omnie, who explains how outsourcing customer service can actually increase revenue while giving you back valuable time. Jordan shares how the right mix of AI and human support can transform customer interactions, with AI handling routine questions and freeing up your team to build relationships and drive conversions. He highlights how real-time chat support can turn site visitors into paying customers and reveals why outsourcing not only saves money but also improves customer satisfaction. Whether you're overwhelmed with inquiries or looking to scale, Jordan breaks down how outsourcing can become a strategic advantage for your business! (Original Air Date - 4/7/25) What we discuss with Jordan: + Outsourcing customer service boosts revenue + AI handles routine questions effectively + Human agents build relationships and loyalty + Real-time chat increases conversion rates + Dedicated agents ensure brand consistency + Outsourcing saves time and reduces costs + Customer support can drive long-term growth + Proactive customer service enhances satisfaction + Training and SOPs improve agent performance + Knowing when to outsource prevents burnout Thank you, Jordan! Check out Omnie at ⁠OmnieCSR.com⁠. Email Jordan at jbrown@omniecsr.com. Watch the ⁠video podcast⁠ of this episode! To get access to our FREE Business Training course go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. And follow us on: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Tik Tok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠millionaireuniversity.com/sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Want to hear from more incredible entrepreneurs? Check out all of our interviews ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices

Show NotesGuest: Dr. Jeremiah Sturgill — Founder, Sturgill Orthodontics; Co-founder, Go Unicorn Strategy (concierge SEO/SEM for orthodontists).Learn more: https://gounicornstrategy.comWhy another company? A veteran ads/SEO partner (ex-HGTV/Discovery; managed ~$50k/day in Google Ads for a private client) audited ortho sites and found pretty but underperforming builds. Early tests drove measurable gains in qualified Google referrals; the two formalized a boutique service.Boutique by design: Targeting ~20–30 practices so one point of contact knows your brand, market dynamics, and projects end-to-end.Inside-out marketing: Don't pour money into ads until the phones, web forms, and team follow-up are dialed in. Track missed calls (goal: zero), record and review, and role-play quarterly.Feedback loop that works: Ads go live → the team tags outcomes (show/start/no-show) → campaigns are adjusted to favor demographics, keywords, and offers that convert in your market.Budget truth: Tiny spends create noise, not signal. Commit to a test period and a budget that can generate statistically useful data; adjust by market competition (it's a real auction).Brand over commodity: Build a site that sells your culture and trust, not “$500 off aligners.” If your web vibe doesn't match the in-office experience, trust evaporates.Pricing with confidence: If you deliver Four Seasons-level service, don't set Motel 6-level fees. You're not everyone's cup of tea—and that's healthy positioning.Language matters: For out-of-network calls, lead with help (“We can file Delta for you… let's get you scheduled…”) rather than a hard “We're out of network.”AI on the horizon: Jeremiah is building a practice “master prompt” to capture decisions, SOPs, and red-flag handoffs so teams ask the system before they page the doctor.Practical TakeawaysFix the fundamentals first: Fast phones, fast follow-up, and a brand-true website before buying more traffic.Measure what matters daily: Missed calls, call length outliers, and lead outcomes by source—then tune campaigns accordingly.Fund real tests: Set a market-appropriate budget and time horizon; dabbling hides the truth.Sell the who, not the what: Lead with trust, culture, and clarity; avoid commodity framing.Close the loop with training: Quarterly role-play on the hardest questions your team actually hears.MentionedGo Unicorn Strategy: https://gounicornstrategy.comAcquired podcast (Google series)Scheduling Institute (Jay Geier) — phone excellenceDan Kennedy — back-end sales before better adsCliftonStrengths “WOO” — why trying to win everyone over can hurt decisionsFour Seasons/Ritz-Carlton service standards as a pricing/positioning lensPast related episodes: Dr. Jamie Reynolds; Dr. Ben Fishbein.Subscribe to The Burleson Box wherever you listen. ***The Burleson Box is brought to you by OrthoFi:Grow More. Worry Less. Simplify Your Practice with OrthoFi.Did you know that practices using OrthoFi start more patients and reduce financial barriers without adding complexity to their operations? With OrthoFi, you can simplify the insurance and patient financial process, streamline collections, and free up your team to focus on patient care. OrthoFi combines smart technology with patient-friendly payment solutions to help you start more treatment, improve cash flow, and deliver a better overall experience. Patients love the flexibility. Practices love the results.Take advantage of a platform built specifically for orthodontists and dental specialists—helping you manage everything from eligibility verification to automated payment processing in one easy-to-use system. Grow your starts. Increase your efficiency. And reduce the headaches of insurance and collections with OrthoFi.Want to learn more? Schedule a demo today and see how OrthoFi can help your practice thrive.Click below to learn more:OrthoFi.com*** Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, exclusive study guides, special edition books each quarter, powerpoint and keynote presentations and two tickets to Dustin Burleson's Annual Leadership Retreat.http://www.theburlesonbox.com/sign-up Stay Up to Date: Sign up for The Burleson Report, our weekly newsletter that is delivered each Sunday with timeless insight for life and private practice. Sign up here:http://www.theburlesonreport.com Follow Dustin Burleson, DDS, MBA at:http://www.burlesonseminars.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Are you aware that client retention is not just about doing great work or delivering projects on time? While those are the basics, real loyalty comes from how clients feel when working with your agency. In this episode of The Agency Blueprint podcast, I share practical strategies for agency owners who want to intentionally build relationships that surprise, delight, and strengthen loyalty. I also explain how personal touches, thoughtful gestures, and genuine human connections separate thriving agencies from those struggling with churn.Don't miss this episode to learn how little, meaningful moments can build emotional equity and transform business relationships into trusted, long-term collaborations.Key Questions:[01:15] Do your clients feel truly seen, heard, and appreciated, or do they just see you as another vendor?[05:56] Are you taking the time to surprise clients with personal gestures that actually matter?[11:35] What small, unexpected “surprise and delight” moments could you add to strengthen client loyalty right now?What You'll Discover: [01:15] Why great work is expected, but true loyalty comes from making clients feel seen, heard, and valued.[02:36] How agency owners often get pulled back into client work to save accounts when teams can't maintain those relationships.[03:50] A story of an agency that built such strong relationships that their client work became award-winning.[04:50] Why creative professionals produce their best work when they genuinely enjoy their client relationships.[05:56] The importance of focusing on personal, thoughtful gestures that show clients they're valued instead of generic gifts. [08:54] How to create personalized gifts tied to client interests, milestones, or inside jokes.[11:35] Why building emotional equity makes clients more forgiving when small mistakes or delays occur.[12:28] How to create SOPs for consistent relationship-building while keeping room for spontaneity and personalization.

You can't scale if you're the cleaner, the guest texter, the bookkeeper, and the ops manager.This episode breaks down exactly when to hire, who to hire first, how to onboard them, and how to keep them executing so you can grow your STR business instead of babysitting it.• When it's actually time to hire (not too early, not too late)• Who your first hire should be in an STR business• Sample VA schedule for guest communications• How to onboard using SOPs instead of winging it• What to pay and where to find VAs• The weekly meeting rhythm that keeps them accountableWant to Grab the Hiring and Onboarding Templates?Just click the link below and DM us "VA".Link: https://ig.me/m/mike.sjogren?utm_source=Podcast&utm_medium=Captivate&utm_campaign=T031&utm_content=VA00:00:04 – When to Hire Your First Person00:00:29 – Signs You're Doing a 40–60 Hour Week00:03:52 – Operator First or Sales First?00:10:07 – Sample STR VA Schedule (Guest Comms)00:10:24 – What to Pay and What They Do00:17:42 – Onboarding With SOPs, Not Vibes00:17:52 – Weekly Meetings and Task Lists00:18:56 – Growing Their Responsibilities Over Time00:28:03 – Where to Find VAs 00:28:43 – Use Our Hiring & Onboarding TemplatesGet FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

Young entrepreneur Vikram joins Jessey to share how he hit over $150K in land profit in just 7 months. From hiring early to dialing in high-volume texting and direct mail, Vikram breaks down his biggest wins, lessons, and the systems he's building to scale his business the right way.What you'll learn:• How Vikram hit 5 deals and $150K profit in under a year• Why he hired a full-time texter early (and how they qualify leads)• Lessons from launching 8+ businesses before land• Smarter strategies with SmarterContact vs LaunchControl• Why direct mail still pulls his highest-quality leads• The exact SOPs he gives his team• Mistakes with pricing and targeting (and how he fixed them)• His next marketing experiment

You can't scale if you're the cleaner, the guest texter, the bookkeeper, and the ops manager.This episode breaks down exactly when to hire, who to hire first, how to onboard them, and how to keep them executing so you can grow your STR business instead of babysitting it.• When it's actually time to hire (not too early, not too late)• Who your first hire should be in an STR business• Sample VA schedule for guest communications• How to onboard using SOPs instead of winging it• What to pay and where to find VAs• The weekly meeting rhythm that keeps them accountableWant to Grab the Hiring and Onboarding Templates?Just click the link below and DM us "VA".Link: https://ig.me/m/mike.sjogren?utm_source=Podcast&utm_medium=Captivate&utm_campaign=T031&utm_content=VA00:00:04 – When to Hire Your First Person00:00:29 – Signs You're Doing a 40–60 Hour Week00:03:52 – Operator First or Sales First?00:10:07 – Sample STR VA Schedule (Guest Comms)00:10:24 – What to Pay and What They Do00:17:42 – Onboarding With SOPs, Not Vibes00:17:52 – Weekly Meetings and Task Lists00:18:56 – Growing Their Responsibilities Over Time00:28:03 – Where to Find VAs 00:28:43 – Use Our Hiring & Onboarding TemplatesGet FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

In this episode, Jannes Sörensen—founder of Kepler Hotel Group and the Kepler International Hospitality Academy, and former General Manager of London's award-winning Beaumont Hotel—joins our innovation correspondent Matthias Huettebraeuker to discuss what it really takes to lead consistent excellence in hospitality.Building on yesterday's conversation about service, Jannes explains why structure, systems, and culture—not endless SOPs—are the foundations that allow great hotels to deliver truly remarkable guest experiences. He shares lessons from his time leading The Beaumont on balancing discipline with creativity, developing leadership at every level, and creating a culture where consistent excellence becomes second nature. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Emma Rainville is a fractional CEO and operations strategist with over a decade of experience transforming seven, eight, and nine-figure businesses behind the scenes. Known as the "integrator by DNA," she specializes in moving founders from burnout and cash bleed to scalable, profitable growth. Emma's reputation rests on her blunt, practical approach and her obsession with execution—not just theory—and on her proven ability to architect systems that protect profits and foster company culture. With her trademark SCOPE model and Wave Vision process, Emma helps businesses create sustainable systems that unlock new levels of efficiency and profit. On this episode we talk about: Emma's first entrepreneurial hustle at age eight and early lessons in leverage The hidden pitfalls founders face with unchecked expenses and chaotic systems Why most business owners fail to understand their true numbers—and how to fix it The critical role of SOPs: why written processes and automation trump hiring How AI and automation are disrupting labor-intensive businesses, from landscaping to admin work Emma's journey through the IDF, ER trauma nursing, and operations leadership—plus the real secret behind her career pivot Highest-leverage automation opportunities business owners miss The key mindsets and habits of growth-focused founders Top 3 Takeaways Unchecked expenses silently destroy profit—regular, ruthless review of every expense can unlock 3-4% profit instantly. Most business owners don't know actual unit-level profitability; tracking this granular data enables better decisions, higher margins, and less work. Strong businesses scale with written SOPs and automation, not by hiring; processes should come before people. Notable Quotes “Sales is king.” “Every dollar needs to have a name, and every person should know the numbers that matter.” “You can't automate chaos—get your processes right, then use AI and automation to scale.” Connect with Emma Rainville: https://www.instagram.com/emma_rainville512/?hl=en Learn more about your ad choices. Visit megaphone.fm/adchoices

On Healthy Mind, Healthy Life, host Avik and guest George Rivera break down how founders can scale fast without burning out or missing what matters at home. George shares the Father First Owner OS, the $10,000/hour filter, and practical delegation frameworks that replace task-doing with outcome ownership, standard operating procedures, and clear decision rights. If you're a time-poor, revenue-rich founder, this episode gives you direct, actionable steps to reclaim your calendar, protect family time, and grow with consistency.   About the Guest   George Rivera is the creator of Father First Owner OS and author of Buy Back Time Formula. He helps 7–9 figure founders win back 10–20 hours a week, end key-person dependency, and stay fully present at home—without shrinking the business.   Key Takeaways: Design for outcomes, not tasks: Assign clear owners for results with written SOPs and Loom-style walkthroughs so work stops bouncing back to the founder. Install structure: Replace “everyone reports to me” with a simple executive/manager layer. Ownership becomes clear, and the founder exits the escalation loop. Give decision rights: Predefine thresholds (e.g., approve anything under a set spend) so teams move without micromanagement. Run the $/hour filter: Log two weeks of work. Anything a capable person can do for a small fraction of your effective hourly value gets delegated or outsourced. Systematize the repeats: Every recurring task becomes a one-time documentation effort that compounds time savings. Stay in needle-moving zones: Founder time belongs in growth, relationships, and visibility—not internal admin and QC. Proof it works: George scaled from ~$20M to nearly ~$50M while cutting to ~30 hours/week and taking true off-grid months by applying these frameworks. Why it matters: Moments with your kids don't come back. Optimize the business for presence now to minimize end-of-life regrets and pass down a better operating model at home and at work.   Connect with the Guest  : Website: https://buybacktimeformula.com/Socials: @buybacktimeformula (Facebook and other platforms listed from the site) Instagram | YouTube | LinkedIn | TikTok | Facebook   Want to be a guest on Healthy Mind, Healthy Life? DM on PM - Send me a message on PodMatch DM Me Here: https://www.podmatch.com/hostdetailpreview/avik   Disclaimer: This video is for educational and informational purposes only. The views expressed are the personal opinions of the guest and do not reflect the views of the host or Healthy Mind By Avik. We do not intend to harm, defame, or discredit any person, organization, brand, product, country, or profession mentioned. All third-party media used remain the property of their respective owners and are used under fair use for informational purposes. By watching, you acknowledge and accept this disclaimer.   Healthy Mind By Avik is a global platform redefining mental health as a necessity, not a luxury. Born during the pandemic, it's become a sanctuary for healing, growth, and mindful living. Hosted by Avik Chakraborty—storyteller, survivor, wellness advocate—this channel shares powerful podcasts and soul-nurturing conversations on: • Mental Health & Emotional Well-being• Mindfulness & Spiritual Growth• Holistic Healing & Conscious Living• Trauma Recovery & Self-Empowerment With over 4,400+ episodes and 168.4K+ global listeners, join us as we unite voices, break stigma, and build a world where every story matters. Subscribe and be part of this healing journey. ContactBrand: Healthy Mind By AvikEmail: join@healthymindbyavik.com | podcast@healthymindbyavik.comWebsite: www.healthymindbyavik.comBased in: India & USA Open to collaborations, guest appearances, coaching, and strategic partnerships. Let's connect to create a ripple effect of positivity. CHECK PODCAST SHOWS & BE A GUEST:Listen our 17 Podcast Shows Here: https://www.podbean.com/podcast-network/healthymindbyavikBe a guest on our other shows: https://www.healthymindbyavik.com/beaguestVideo Testimonial: https://www.healthymindbyavik.com/testimonialsJoin Our Guest & Listener Community: https://nas.io/healthymindSubscribe To Newsletter: https://healthymindbyavik.substack.com/ OUR SERVICESBusiness Podcast Management - https://ourofferings.healthymindbyavik.com/corporatepodcasting/Individual Podcast Management - https://ourofferings.healthymindbyavik.com/Podcasting/Share Your Story With World - https://ourofferings.healthymindbyavik.com/shareyourstory STAY TUNED AND FOLLOW US!Medium - https://medium.com/@contentbyavikYouTube - https://www.youtube.com/@healthymindbyavikInstagram - https://www.instagram.com/healthyminds.pod/Facebook - https://www.facebook.com/podcast.healthymindLinkedin Page - https://www.linkedin.com/company/healthymindbyavikLinkedIn - https://www.linkedin.com/in/avikchakrabortypodcaster/Twitter - https://twitter.com/podhealthclubPinterest - https://www.pinterest.com/Avikpodhealth/ SHARE YOUR REVIEWShare your Google Review - https://www.podpage.com/bizblend/reviews/new/Share a video Testimonial and it will be displayed on our website - https://famewall.healthymindbyavik.com/   Because every story matters and yours could be the one that lights the way!   #podmatch #healthymind #healthymindbyavik #wellness #HealthyMindByAvik #MentalHealthAwareness#comedypodcast #truecrimepodcast #historypodcast #startupspodcast #podcasthost #podcasttips #podcaststudio #podcastseries #podcastformentalhealth #podcastforentrepreneurs #podcastformoms #femalepodcasters #podcastcommunity #podcastgoals #podcastrecommendations #bestpodcast #podcastlovers #podcastersofinstagram #newpodcastalert #podcast #podcasting #podcastlife #podcasts #spotifypodcast #applepodcasts #podbean #podcastcommunity #podcastgoals #bestpodcast #podcastlovers #podcasthost #podcastseries #podcastforspeakers#StorytellingAsMedicine #PodcastLife #PersonalDevelopment #ConsciousLiving #GrowthMindset #MindfulnessMatters #VoicesOfUnity #InspirationDaily #podcast #podcasting #podcaster #podcastlife #podcastlove #podcastshow #podcastcommunity #newpodcast #podcastaddict #podcasthost #podgepisode #podcastinglife #podrecommendation #wellnesspodcast #healthpodcast #mentalhealthpodcast #wellbeing #selfcare #mentalhealth #mindfulness #healthandwellness #wellnessjourney #mentalhealthmatters #mentalhealthawareness #healthandwellnesspodcast #fyp #foryou #foryoupage #viral #trending #tiktok #tiktokviral #explore #trendingvideo #youtube #motivation #inspiration #positivity #mindset #selflove #success

Julie Runez leads marketing for a custom automation firm that designs and builds one-off manufacturing machinery. She came back to work after years at home with her kids, brought a journalist's curiosity, and learned industrial marketing from the ground up during the early months of 2020. Without case studies she could publicly share and with very long, high-stakes sales cycles, Julie shifted the strategy away from chasing clicks to creating in-person proof. The result is a zero-cost lab inside their facility where vendors and manufacturers test ideas together, train teams, and de-risk projects before anyone signs. We talk culture, kindness in leadership, learning fast, and why most problems are system problems, not people problems.Why this conversation mattersIf you sell complex, capital equipment under NDA, the usual playbook won't carry you. Julie shows how to earn trust when buyers need confidence more than content, and how to build culture around the people you want to attract.What you'll hearHow journalism skills, parenting, and resourcefulness translated into an effective solo marketing role.Why kindness from the founder set the tone for culture and risk-taking.The limits of digital in NDA-heavy environments and how in-person proof fills the gap.Inside the lab concept and how cross-vendor collaboration builds end-to-end confidence.Using ClickUp and simple SOPs to turn tribal knowledge into systems.Handling the “I'm in over my head” moments by finding the skill, the person, or the room that solves it.Topics coveredCulture as the environment you create for the people you want.Experimenting, failing forward, and deciding what actually works for your business.Sales cycles that run from a year to many years, and how to stay relevant in the meantime.Bringing vendors, engineers, and customers together to test and train before purchase.Storytelling that focuses on outcomes, not features.Letting the next generation toss the box aside rather than just think outside it.Quotes to pull“When you buy a drill, you're buying holes. Our buyers need confidence their problem will be solved.”“In tough moments it's usually a system problem, not a human problem.”“The lab is our proof. People can see parts move, get training, and leave with answers.”“Kindness from leadership makes everything else solvable.”GuestJulie Runez is the marketing lead for a custom automation and machine-building company serving life sciences and other regulated industries. She built an in-house lab program that lets manufacturers and vendor partners test concepts, train operators, and de-risk projects at zero cost.SponsorMed Device Boston at the BCEC, September 30 to October 1. A sourcing and education expo with suppliers, workshops, and expert-led sessions for the next generation of med-tech.

In this Building Better Foundations episode, Rob Broadhead and Michael Meloche talk with Wes Towers of Uplift360, a Melbourne-based digital agency serving the construction and trades industry. The discussion centers on niching for developers—how focusing on a specific audience helps software teams and agencies communicate better, deliver faster, and build lasting client trust. Key Idea: Niching for developers isn't about limiting opportunities — it's about amplifying your expertise and clarity in the markets that need you most. About the Guest — Wes Towers Wes Towers is the founder of Uplift 360, a Melbourne-based digital agency that helps builders and trades turn websites into trusted, lead-generating tools. With over 20 years of hands-on experience, Wes focuses on authenticity, clear strategy, and measurable growth — no fluff, just results. Through his work and podcast appearances, he shares practical insights on niching for developers, SEO, and building trust in an AI-driven world.

Send us a textIs your business secretly held together by your memory?If you walked away for two weeks, would things run—or fall apart?If the answer makes you sweat, this episode is your lifeline. We're breaking down the three essential SOPs every founder needs to scale—and showing you how to write them in 30 minutes flat using AI.Spoiler alert: You're not writing 47 documents. You're building three power moves that unlock freedom, delegation, and growth.Join the Insider Experience and get the exact AI prompts + walkthroughs for all 3 SOPs. This is your shortcut to scaling with sanity.What You'll Learn in This Episode:Why “I'll document it later” is the biggest lie founders tell themselves—and how it's silently costing you thousands.The 3 foundational SOPs that unlock hiring, delegation, and scale.The exact 4-step AI framework that turns your brain dump into pro-level SOPs (no tech background required).The SORTED Method: What makes an SOP actually usable—and delegation-proof.How to build an AI-generated SOP you can use today..Resources & LinksInsider Experience — Get the full SOP prompt suite + AI workflowsFree Gift — 10 Ways AI Will Make You a Better Leader Related Episodes:EP. 076 – How Smart CEOs Build SOPs Without Boring Themselves (or Their Teams)This companion episode goes deeper into what makes an SOP actually stick—and how to make your team care about using them.EP. 079 – Your Attachment to the Founder Struggle is ExpensiveIf you're still doing everything yourself, this one's the wake-up call you didn't know you needed.Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

From running movies out of the back of his family's warehouse at age 12 to becoming the largest Marco's Pizza franchisee in America, McLain Hoogland understands the long game – and the pivot. With a lineage stretching back to the birth of family video rental and a career forged by service in the Marine Corps, McLain doesn't just lead a multigenerational business, he's reinvented it more than once.In this episode of the Smart Franchising Podcast, we explore(06:11) Growing up in a family business(08:26) The drive behind pizza chain growth(11:34) Streamlining operations for control(13:08) Why efficiency depends on geography(16:53) Franchise growth vs real estate(19:55) Veterans' skills beyond stereotypes(22:35) Turning customer experience into profit(26:27) What makes a franchise restaurant succeed(29:27) Marketing challenges for franchise owners(33:17) How food delivery keeps evolving(38:02) What to look for in a franchise system(41:00) Leadership that goes beyond business books(42:42) Finding balance to avoid burnout(45:56) Diversifying into healthcare and real estateOn Why Veterans Thrive in FranchisingMcLain: “You've learned some pretty high-level things in very stressful situations. You've learned how to train people, how to follow SOPs. That's a restaurant. There's a rule set in franchising: it isn't a free-for-all all.”On Building for Growth (Not Just Survival)McLain: “The first year is dialing in your operations and growing your customer base. You have to hire for the sales you want, not just the budget you think you have.”On Knowing When NOT to Get Into FoodMcLain: “If your first venture into franchising and you have no food experience, I would say, do not go into food. It's easy to lose money, hard to make money – it's a very competitive space.”On The Power of Brand and CultureMcLain: “If you're joining a franchise system, you're buying all of it, not just the food. Do your homework. Dig deep into the support and leadership.”

John Sampogna co-founded his digital agency, Wondersauce, at just 26, with the ambition to take on the giants of Madison Avenue. He spent five years grinding, building a stellar reputation, and scaling his team from two to 100 employees. But as the operational weight of payroll, HR, and collections threatened to pull him under, he made a decision that shocks most founders: he sold the company he bled for.For most founders, that's the end of the story. For John, it was just the beginning. He stayed on to run Wondersauce, proving that selling your business doesn't mean selling your soul. Now, 15 years in and still at the helm post-acquisition, John is having his best year ever, redefining success by mastering the shift from entrepreneur to "intrapreneur."In this interview, John sits down with Ryan Atkinson to share his playbook for competing against giants, even when you're the underdog. He reveals his "ruthlessly raw" pitching strategy, the keys to scaling from 2 to 100 employees, and how to build systems and redundancy (SOPs) so you can stop being the bottleneck in your own company. John also gets transparent about the process of business acquisition, what buyers really look for, and how to structure a deal that lets you keep building. Whether you're a service business owner or a founder planning your exit strategy, this episode provides a masterclass in building a business based on reputation, discipline, and relentless growth.Takeaways:- A "ruthlessly raw" and direct pitching style, focused on ideas rather than a polished script, can be a refreshing way to win over clients who are tired of "buttoned-up" agency presentations.- The two biggest levers for scaling a service business from 2 to 100 employees are the quality of your work and the reputation it builds through word-of-mouth.- When planning an exit, you must build redundancy and systems (SOPs) so the business is not dependent on you. This makes it a much more attractive and stable asset for a buyer.- Founders who are "hands-on" in everything are often a bottleneck.1 You should hire people to fill your weaknesses (like project management) so you can focus on your strengths (like sales).- When clients repeatedly ask for a service you don't offer, see it as an opportunity. Be transparent, learn alongside them, and offer it at a discount to prove your capability.- Stop selling services (e.g., "email marketing") and start selling results (e.g., "client retention"). This communicates your true value and avoids commoditization.- Only start a business you are genuinely interested in. If you're not passionate, you'll be beaten by competitors who absorb industry knowledge organically simply because they love it.- Be a broken record with your marketing. No one listens or remembers after one time; you must relentlessly drill your unique message into people's heads.- The toughest, unseen part of being a CEO is the emotional tax of managing and protecting your team, all while having to find your own ways to cope and "keep it together."- There is power in being "blissfully naive." The lack of experience in the early days allows for purer and less conservative decision-making, which can be a powerful advantage.Tags: Business Growth, Entrepreneurship, Leadership, Business Acquisition, Systems and Procedures, Digital AgencyResources:Grow your business today: https://links.upflip.com/the-business-startup-and-growth-blueprint-podcast Connect with John: https://www.instagram.com/wondersauce/?hl=en

It's been 246 weeks since Rik was last on Shirt Show, and a lot has happened. After overcoming a near death experience earlier this year, Rik was kind enough to share his experience with us, as well as his newfound perspective as a small business owner who kept his shop running while he was down. Topics of discussion include: having your kids work at your shop, powering through a medical disability, holding sneezes, preparing for the worst, SOPs, centralized file storage, hiring setbacks, moving, Every time I Die, and questionable family movie nights.

You didn't start an STR business to be a full-time cleaner, guest texter, or firefighter.This episode breaks down how most hosts trap themselves in operations — and how to build systems that finally let you step out and scale up.• Why “hustle” kills long-term growth• The systems that keep your business running without you• How to delegate without losing control• Why buying back your time is your real ROI• A blueprint to turn chaos into clarityIf you're tired of putting out fires and want your STR to finally run smoothly,go to strsecrets.com/ops00:00:12 – Why Every STR Needs an Operating System 00:04:28 – Automating Guest and Team Communication 00:08:17 – Tracking Operations Like a Real Business 00:11:45 – How to Build Repeatable Systems That Scale 00:15:33 – Managing 100+ Units Without Losing Control 00:19:58 – Training Teams to Operate Like Owners 00:24:40 – Optimizing Listings for Efficiency and ROI 00:29:25 – The Data Metrics Every Operator Should Track 00:33:54 – Using Tech and SOPs to Eliminate Chaos 00:38:42 – The Future of STR Businesses Runs on SystemsGuest Bio:Michael Dinwiddie is a real estate investor, Airbnb Superhost, and leader in hospitality operation who combines short-term rental management experience with a background in product marketing and customer experience design. As the founder of Togethere Vacation Rentals, Michael manages premium short-term rentals and boutique hotels across Washington State, helping owners increase profitability while creating meaningful guest experiences.He also built Hospitality HQ, an operating system and training platform that equips hosts and managers with the tools, automations, and processes needed to scale efficiently. Michael's work bridges the gap between hospitality and technology—bringing professional systems to help scale the next generation of short-term rental entrepreneurs.Guest Link:instagram.com/michael.dinwiddie/Get FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

This week I am chatting with Karen Kohuth of Greenhouse on Greendell in New Jersey about how she and her husband shifted from microgreens to cut flowers and grew revenue by 27 percent in one season. Karen walks through what changed on the business side of her flower farm business: niching down to one product line, using crop planning to match bouquet recipes and market demand, keeping weekly sales records, and installing simple SOPs that make harvest, bouquet making, and market prep run smoother. We also talk time blocking, training seasonal staff, and small automations like irrigation that give you back hours during peak bloom. If you are a new or growing flower farmer selling at farmers markets or through a CSA, you will love how practical and doable her steps are. Karen credits consistent record keeping and a clearer plan from the Six Figure Flower Farming program for helping her make data driven choices that increased sales and created space for real life things like a summer vacation. Listen in to hear the exact mindset shifts she made, the tools she uses to track profitability by crop, and how she decides what stays and what goes so each bed pays its way. If you are ready to build a profitable and sustainable flower farm with a concrete plan...Enrollment for Six Figure Flower Farming is open November 4 to November 13, 2025!Join the program: www.trademarkfarmer.com/enrollFollow Karen on Instagram: @greenhouseongreendellCheckout Greenhouse on Greendell online: www.greenhouseongreendell.com Did you enjoy this episode? Please leave a review on Apple or Spotify. Follow Jenny on Instagram: @trademarkfarmer Find free flower business resources: www.trademarkfarmer.com ​

The Bulletproof Dental Podcast Episode 412 HOSTS: Dr. Peter Boulden GUEST: Cassie Kellner DESCRIPTION In this conversation, Peter Boulden and Cassie Kellner discuss the importance of Standard Operating Procedures (SOPs) in dental practices. They explore how SOPs can enhance efficiency, improve onboarding, and create a better work environment. Cassie shares insights on using Trainual to develop and manage SOPs effectively, emphasizing the need for team involvement and the integration of technology. The discussion also includes success stories and practical tips for implementing SOPs in dental practices. TAKEAWAYS SOPs are essential for creating structure in dental practices. Digital SOPs are more effective than paper manuals. Micro learning is key to engaging team members. Start with the most frequently asked questions to create SOPs. Team involvement in SOP development increases buy-in. Technology can streamline SOP management and training. Creating a playbook is crucial for onboarding new staff. Regular updates to SOPs are necessary for ongoing relevance. AI can assist in creating and managing SOPs. A well-structured playbook enhances patient experience and team clarity. CHAPTERS 00:00 Introduction to SOPs in Dentistry 04:29 The Importance of Digital SOPs 07:29 Understanding SOPs and Micro Learning 10:44 Onboarding and Employee Retention 13:30 Overcoming the Daunting Task of SOP Creation 16:26 Building a Foundation for Your Practice 19:27 Creating Team Buy-In for SOPs 22:33 Templates and Tools for Startups 23:53 Embracing Growth in Dentistry 29:18 The Importance of a Playbook 29:38 Success Stories: Transforming Practices 34:55 Leveraging AI for Efficiency 41:21 Finding Clarity and Support 43:03 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind BPTRAINUAL.com