Podcasts about sops

The Bulletproof Dental Podcast Episode 412 HOSTS: Dr. Peter Boulden GUEST: Cassie Kellner DESCRIPTION In this conversation, Peter Boulden and Cassie Kellner discuss the importance of Standard Operating Procedures (SOPs) in dental practices. They explore how SOPs can enhance efficiency, improve onboarding, and create a better work environment. Cassie shares insights on using Trainual to develop and manage SOPs effectively, emphasizing the need for team involvement and the integration of technology. The discussion also includes success stories and practical tips for implementing SOPs in dental practices. TAKEAWAYS SOPs are essential for creating structure in dental practices. Digital SOPs are more effective than paper manuals. Micro learning is key to engaging team members. Start with the most frequently asked questions to create SOPs. Team involvement in SOP development increases buy-in. Technology can streamline SOP management and training. Creating a playbook is crucial for onboarding new staff. Regular updates to SOPs are necessary for ongoing relevance. AI can assist in creating and managing SOPs. A well-structured playbook enhances patient experience and team clarity. CHAPTERS 00:00 Introduction to SOPs in Dentistry 04:29 The Importance of Digital SOPs 07:29 Understanding SOPs and Micro Learning 10:44 Onboarding and Employee Retention 13:30 Overcoming the Daunting Task of SOP Creation 16:26 Building a Foundation for Your Practice 19:27 Creating Team Buy-In for SOPs 22:33 Templates and Tools for Startups 23:53 Embracing Growth in Dentistry 29:18 The Importance of a Playbook 29:38 Success Stories: Transforming Practices 34:55 Leveraging AI for Efficiency 41:21 Finding Clarity and Support 43:03 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind BPTRAINUAL.com

FREE Hashimoto's and Thyroid Type Training and Support CallThursday Nov 6 ,2025 @ 8:30pm EasternRegister here: https://innatopiler.com/zoomcall/This episode will change how you think about stress, support, and what it really means to “do it all” with Hashimoto's.Renee Warren joins Inna to share how she built a thriving business, raised two babies, and recovered from deep burnout, not by pushing harder, but by learning how to delegate, receive help, and create real systems of support at home and work.You'll hear how Renee uses “family SOPs” to keep her nervous system calm, what boundaries actually protect thyroid health, and why doing less doesn't mean settling for less. In fact, it's often the exact shift that allows your body to heal and your life to expand.If you've ever wondered how to balance ambition with healing, or how to have it all without doing it all, this conversation will show you what that really looks like.For full show notes, please see:https://innatopiler.com/podcasts/boundaries-burnout-delegation-renee-warren/Get ThyroLove - the first all in one bottle multi-nutrient comprehensive formula designed specifically for those with Thyroid Autoimmunity at ThyroLove.com - use code “Podcast” to get 10% off and free shipping For more information about everything Hashimoto's please visit InnaTopiler.comIf you are struggling to lose weight with Hashimoto's, Inna has a 10 day plan just for you at InnaTopiler.com/jumpstartIf you need help with fatigue or brain fog with Hashimoto's, please check out Inna's 9 Day Exhaustion Solution at innatopiler.com/energyIf you don't yet know your thyroid type, please be sure you sign up for Inna's next free training at InnaTopiler.com/zoomcall FREE Hashimoto's and Thyroid Type Training and Support CallThursday Nov 6 ,2025 @ 8:30pm EasternRegister here: https://innatopiler.com/zoomcall/

Send us a textThe Silverbacks are in the studio this week talking about The Fire Department Mission Statement. This episode features Nick Brunacini, Terry Garrison, Pat Dale, and John Vance.We trade long, forgettable mission statements for simple words that drive decisions: be safe, be nice, be accountable. Stories from the field show how clarity anchors culture, justifies resources, and holds leaders and crews to the same standard.• why short missions beat wordy statements• aligning SOPs, training and gear with be safe• defining be nice for crews and customers• accountability as care for people and system• staffing, survivability and telling hard truths up the chain• the work as a non‑political north star• risk management plans that everyone knows and uses• training as continuous, not one and done• enforcing values from probationer to chiefMake sure to subscribe and tell your friends.This episode was recorded at the Alan V. Brunacini Command Training Center in Phoenix on October 27, 2025.For Waldorf University Blue Card credit and discounts: https://www.waldorf.edu/blue-card/For free command and leadership support, check out bshifter.comSign up for the B Shifter Buckslip, our free weekly newsletter here: https://lp.constantcontactpages.com/su/fmgs92N/BuckslipShop B Shifter here: https://bshifter.myshopify.comAll of our links here: https://linktr.ee/BShifter

Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. Some confidence, they go to moderate to high confidence, and they go to high confidence.That's your job. Your job's on the top row. As their leader, their trainer, their coach, you need to make sure that they start out here and end up there. If they are not high confidence, then you can't trust them to make the right decisions or the right course correction as it goes along. And you'll always be drawn back into it. So your job is to make sure they go from low commitment to high commitment. So the more specific you can be, the more that they get training, the more they get SOPs, the more they get instruction, and the more that they know what right looks like,the more their confidence level will go up.If you get to that green quadrant and they are still a hot mess, or they still can't make decisions as a team, that's on you. Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.

Jordan Solender is the CEO and Founder of IT Select, a tech advisory firm transforming how companies acquire IT solutions through AI-powered procurement. Under his leadership, IT Select has expanded to serve clients across 38 states and earned recognition from FinTech TV and CIO Review. A lifelong entrepreneur, Jordan has launched several ventures in tech, events, and hospitality. He's passionate about helping founders scale smarter through automation, delegation, and process optimization, driven by his belief that technology can turn complexity into growth. In this episode… Founders often find themselves buried in endless processes — approvals, meetings, and decisions that only they can make. Growth slows, teams wait, and burnout creeps in. What if you could cut weeks off your workflow, remove yourself as the bottleneck, and let automation handle the heavy lifting? According to Jordan Solender, a multi-business builder who turns chaos into scalable systems, scaling faster starts with replacing manual control with intelligent systems. He shares how he transformed IT procurement with AI through his company IT Select, and how the same principles apply to any business. From hosting Decision Maker Dinners that foster collaboration without sales pressure to using AI voice agents that qualify leads in seconds, Jordan reveals how to eliminate inefficiency at every level. He shows how founders can reclaim hours each week by systemizing, automating, and relentlessly optimizing their operations. In this episode of the Inspired Insider Podcast, Dr. Jeremy Weisz talks with Jordan Solender, Founder of IT Select, about removing bottlenecks and scaling through automation. They discuss Jordan's bottleneck framework, the role of AI and SOPs, and lessons from his EO network and books like Buy Back Your Time. He shares how he helps founders reclaim time and scale smarter.

In this special re-release of Owned and Operated, John Wilson sits down with AJ and Noah of Premier Home Pros to unpack how they went from a dining-room-table idea to $15M in year one, $86M in year two, and a national rollout—without taking on debt. They break down the sales system, affiliate-led demand gen, installer model, and the ops math behind a ~46-day greenfield payback. If you're scaling a home service business, this is the blueprint.You'll hear the real numbers: 91% demo, 82% close in month one for $557k, why they switched from acrylic to engineered stone to lift average ticket from $11.7k → $18.3k+, how they opened 9 locations by end of 2024, and the org/game plan to chase nine figures—profitably.

When leadership breaks down, processes fall apart fast. But rebuilding doesn't start with systems. It starts with people.In this episode of Maximum Octane, Kim Hickey and Jason Patel sit down with Chris Darmody, General Manager at Graham Auto Repair, to explore what it takes to turn around a struggling organization. When Chris joined the shop, leadership gaps, inconsistent processes, and fading accountability had left the team adrift. Instead of walking away, he leaned into the fire.Drawing on 22 years of experience in the automotive industry, Chris shares how he reignited the culture at Graham by focusing on empowerment, accountability, and communication. He explains how creating structure through SOPs, while keeping the shop's personality intact, rebuilt trust and consistency, and why real empowerment means giving people both the freedom and the authority to lead. Kim and Jason also draw powerful parallels between diagnosing car issues and diagnosing leadership problems, showing how the same mindset of testing, learning, and refining can transform both people and performance.Tune in to episode 129 of Maximum Octane if you've ever inherited a broken team, felt stuck in the weeds, or wondered how to rebuild trust after disruption. Chris's story proves that great leadership doesn't just fix problems; it rebuilds belief.Episode Takeaways:3:30 How Chris's “trial by fire” background prepared him to take over at Graham Auto Repair5:50 The leadership vacuum Chris walked into and how he stabilized two struggling shops7:30 Why passion and purpose matter more than position titles8:10 The hidden truth about inventory, diagnostics, and industry perception11:20 The first red flags Chris noticed and how he rebuilt integrity into daily operations13:20 Why accountability is the ultimate form of empowerment14:50 How team-built SOPs create buy-in and drive consistency18:00 What rebuilding a culture really looks like and why it takes patience21:50 Why every business, no matter how small, needs documented processes26:40 How to truly empower leaders by giving them real authority27:20 Trust, audit, and verify: how to stop micromanaging and start leading32:50 How developing backups for every role sets the stage for expansionConnect with Chris Darmody:LinkedInGraham Auto RepairLet's connect:WebsiteLinkedInFacebookEmail: info@maximumoctane.com Hosted on Acast. See acast.com/privacy for more information.

In this session we will dive into the world of hemp beverages, exploring the state of the industry, market trends, technical details, and, most importantly, giving you ample time to ask questions! Topics covered will include formulation considerations, production SOPs, navigating the regulatory landscape, and understanding what consumers want in a THC drink.Attendees will leave the session with checklists to get you from formulation to launch, a rough outline of COGS and ROI modeling, and samples to begin developing a THC drink of your own.” “Ricky is the Revenue Director at Perfectly Dosed. He has worked with hundreds of breweries assess the viability of the hemp beverage market and ultimately scale their THC product lines to 10%+ net new revenue in less than a year. Breweries that work with Perfectly Dosed range from local taprooms to major regional craft breweries.Perfectly Dosed makes ultra stable and affordable hemp emulsions. We've powered over one billion servings and our team of experts would be happy to help you launch and scale your hemp products.Join us in person for CBP Connects New OrleansDecember 8–10, 2025It's never been more important to connect: https://cbpconnects.com/

Today, we're diving into one of the most challenging scenarios any EMS provider faces: paediatric cardiac arrest. The figures are challenging, with only a 4.9% survival rate for infants and neurologically intact survival rates as low as 1-4% nationally. These calls have long been considered to have poor outcomes.But what if I told you that one fire department completely rewrote the playbook and achieved neurologically intact survival rates of 46%? What if they did it by breaking conventional rules and staying on scene longer, not shorter?Today, we're joined by Medical Director Paul Banerjee from Polk County Fire Rescue in Florida, where they've transformed paediatric cardiac arrest outcomes through changing the protocols that challenge everything we thought we knew about pre-hospital resuscitation. From their "NO/NO/GO" dispatch system to permissive hypercarbia post-intubation, from mechanical CPR to aggressive on-scene airway management, Polk County has proven that with the right approach, we can dramatically improve outcomes in this patient cohort. *** Please note, this podcast is for information purposes only. You must stay within your scope and remit of practice and service SOPs at all times ***This podcast is sponsored by BlueRoomXRWhen lives are on the line, training needs to feel real. That's where BlueRoom comes in, the world's most advanced mixed-reality training simulator. No bulky controllers or gimmicks, just your hands, your kit, and a level of immersion that places you straight into the mission. From the cockpit of a Blackhawk to the chaos of a combat zone, BlueRoom delivers pressure-filled environments without real-world risk.With Mission Control, instructors can shift conditions, change patient vitals, and dial up intensity instantly. And thanks to Garmin biometrics, the system even responds to your physiology in real time, adapting as your stress and heart rate rise.Born in Australia and now trusted across five continents, BlueRoom is redefining readiness for military, medical, and frontline professionals. This isn't the future of training; it's training transformed.

If you're ready to implement more efficient & effective marketing strategies for your practice, book your FREE strategy session & marketing plan: https://go.medspamagicmarketing.com/scheduleIs your med spa stuck in the "good" zone but you're striving for greatness? You're not alone. Many practice owners hit a plateau, unsure of how to level up. In this episode of Med Spa Success Strategies, we're diving into seven essential strategies that will help you take your med spa from good to great, creating long-term success and momentum.Running a med spa involves more than offering great services. It's about refining leadership, operations, and culture to ensure consistent growth. This episode is packed with actionable insights, inspired by Jim Collins' principles, that will empower you to build a stronger, more efficient practice.You will learn:✅ How level 5 leadership can transform your med spa✅ Why hiring for heart and discipline is the key to a great team✅ The importance of confronting the facts and tracking your numbers✅ How to focus on your sweet spot for profitability✅ Why clear systems and SOPs lead to business freedom✅ How to use technology to accelerate your practice's growth✅ How the flywheel effect creates unstoppable momentum for your med spaWhether you're just starting out or looking to scale your multi-location practice, this episode will guide you on the path to greatness, helping you build a business that thrives, not just survives.Follow us on social media: https://www.instagram.com/medspamagicmarketing/https://www.linkedin.com/company/med-spa-magic-marketing/https://www.facebook.com/MedSpaMagicMarketing/https://www.tiktok.com/@medspamagicmarketing

Who's really making the buying decision? Spoiler: it's not always the one you think.In this episode of The Contractor Fight Sales Podcast, Tim and Derek break down the critical Influencer step of the Shin-Fu sales process. They share real stories of when contractors thought they were talking to the right person—only to find out later that the real driver of the project was someone else entirely.You'll learn:How to identify the true influencer before it's too late.The “kiss of death” mistake contractors make on sales calls.How to keep both spouses (or decision makers) engaged and aligned.Why practicing, role playing, and clear SOPs make closing easier.

Founder Arturo Lewin unpacks the drayage grind behind U.S. imports—how Alliance Worldwide Logistics Corp grew from a two-truck hustle into a reliable intermodal carrier by obsessing over turn times, chassis and free-time clocks. The Blue-Collar Twins dig into pricing discipline (detention/demurrage/accessorials), owner-operator recruiting, port/rail expansion, and the culture/tech stack that keeps containers moving when everyone else is stuck at the gate. You'll hear: Port Playbook: dispatch, pre-pulls, and the free-time math that saves customers from five-figure D&D bills.Pricing That Holds: accessorials, fuel, per-diem, and how to educate shippers without losing the relationship.Fleet Strategy: balancing company rigs with owner-ops, safety incentives, and dedicated lanes.Ops Backbone: TMS + ELD + GPS + EDI, photo proof at every milestone, and real-time customer updates.Expansion Moves: port to rail ramp, inland hubs, and when to say no to the wrong freight.People & Culture: training dispatchers to think in “minutes and miles,” not just loads and rates. Show links: From Gym Teachers to Service Leaders: The Julio Twins' Story | Last Bite Mosquito, Viking Pest https://youtu.be/DAYxtzhswxs From PE Teachers to Pest Control Owners: The Julio Twins Share Their POTOMAC Experience https://youtu.be/HAx9noqsqTo https://www.linkedin.com/in/paulgiannamore www.potomaccompany.com https://bluecollartwins.com Produced by: www.verbell.ltd Timestamps 00:00 – Cold open: “In drayage, the meter starts the second the box hits the ground.” 00:48 – Intros: who Arturo serves and what Alliance Worldwide Logistics does 02:10 – Origin story: first port run, first customer, and the early two-truck lessons 05:20 – What shippers miss: demurrage vs. detention vs. per-diem explained in plain English 07:15 – The free-time clock: pre-pulls, storage, and when paying yard fees beats D&D 10:05 – Rate integrity: accessorials that keep you alive (and how to present them) 12:40 – Fleet mix: owner-operators, company trucks, and safety incentives that actually work 15:30 – Turn-time obsession: appointment windows, gate queues, and chassis availability 18:25 – Tech stack: TMS, ELD, GPS photos, and EDI status codes customers care about 21:10 – Port → rail: adding inland ramps and choosing the right 3PL/BCO partners 24:30 – Recruiting & retention: why dispatcher quality keeps drivers loyal 27:45 – 2020–2021 lessons: congestion playbook and the “never again” SOPs 30:20 – Saying no: freight that looks good on paper but kills your day 33:00 – Building culture: minutes and miles mentality; daily huddles that prevent fire drills 36:10 – What great shippers do: clean paperwork, quick unloads, and shared calendars 39:00 – Advice to founders: know your numbers, guard the clock, and protect your lanes 41:30 – Close: what's next for Alliance Worldwide Logistics and where Arturo is placing bets

What if trying to control everything is the very thing holding your business back? Most operators think control means being everywhere at once. Today's guest thinks that mindset is killing your business.After opening 100+ stores, managing $100M in revenue, and building teams across international brands, Won Jeong realized the real goal isn't knowing everything—it's building systems so you don't have to.In this episode, we unpack how training becomes a growth engine, not a time suck. Won shares how AI is transforming onboarding from guesswork to guided execution, why memorizing SOPs is a waste of leadership potential, and the real ROI of training that makes your team independent—not dependent.If you're ready to stop firefighting and start scaling, this episode is your blueprint.To learn more about Smart Trainer and the future of restaurant training, visit SmartTrainerApp.com._________________________________________________________Free 5-Day Restaurant Marketing Masterclass – This is a live training where you'll learn the exact campaigns Josh has built and tested in real restaurants to attract new guests, increase visit frequency, and generate sales on demand. Save your spot at restaurantbusinessschool.comFull Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.We have a lot more content coming your way! Be sure to check out our other content:Yelp for Restaurants PodcastsRestaurant expert videos & webinars

In this episode of the Real Estate Pros podcast, host Erika interviews Abdullah Ghaffar, a successful entrepreneur in the real estate industry. Abdullah shares his journey from working in IT to discovering wholesaling and building a thriving business. He discusses the importance of systems, tools, and virtual assistants in scaling his operations, as well as the challenges he faced along the way. Abdullah emphasizes the value of consistency and the 10,000 hour rule in mastering any craft. Looking ahead, he shares his aspirations for new developments in real estate and the importance of mentorship in navigating challenges.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

You've got your solopreneur business humming: systems in place, clients happy, goals aligned...but there's one crucial piece most of us forget: our own well-being. In this episode, Carly and Joe get real about the not-so-glamorous (but absolutely essential) side of solopreneurship, balancing your business and your life. From scheduling workouts like meetings to curbing doomscrolling and finding your community, they unpack the habits that keep you sane and successful. Because when you are your business, taking care of yourself isn't optional, it's strategy.Q&As From The EpisodeHow can solopreneurs maintain work-life balance when their business depends entirely on them?It starts with designing your business around your life, not the other way around. Schedule movement like it's a client meeting, set clear boundaries for work hours, and implement repeatable systems so you're not constantly reinventing the wheel. Remember: you are the business—so maintaining your well-being is maintaining your productivity.What can solopreneurs do to combat isolation and loneliness?Working solo doesn't mean being alone. Join local meetups, online communities, or hobby groups to stay connected. Networking is also one of the most powerful growth tools for solopreneurs—you don't need a million clients, just meaningful relationships that keep both your business and your mindset thriving.How can solopreneurs avoid burnout and decision fatigue?Repetition and routines are your secret weapons. Create standard operating procedures (SOPs) for daily tasks, batch your decisions when possible, and celebrate your wins—big or small. Recognizing progress keeps your motivation high and prevents the constant “what's next?” pressure from draining your energy.

What if the fastest way to grow isn't doing more, but letting go—carefully? We pull back the curtain on how we hired and trained two very different assistants, one in Texas and one in the Philippines, and the systems that make those partnerships smooth, secure, and genuinely business-changing. From the first grading task to a multi-role teammate, and from a five-hour bookkeeping trial to dashboards, course ops, and content workflows, this is a real-world blueprint for delegating without losing your mind.We walk through the decisions that matter: how to choose between 1099 and W‑2, where to source talent (and what marketplace reviews actually tell you), and how to set pay based on skill, scope, and outcomes. Security and ethics are baked in—NDAs, HIPAA training when needed, and password managers like LastPass so you can grant access without giving away the keys. You'll hear how simple, living SOPs turn chaos into consistency: short Loom or Camtasia videos, Trello checklists, and clear definitions of “done” that make handoffs clean and quality predictable.Communication is the backbone. We explain why one primary channel and a weekly check-in beat scattered pings and why screenshots with specific notes eliminate rework. We also share candid red flags—vanishing act replies, task-dumping without initiative, and hidden subcontracting—and the green flags that signal a pro: proactive problem-solving, honest updates, and resilience when life or weather hits across time zones. Most of all, we make the case that delegation is an investment, not a cost. Start with five to ten hours, document one process, ship it, and use the time you get back for higher-leverage work—or real rest.Ready to turn overwhelm into a system that scales? Listen now, subscribe for more practical playbooks, and leave a review with the first task you plan to delegate.Get your step by step guide to private practice. Because you are too important to lose to not knowing the rules, going broke, burning out, and giving up. #counselorsdontquit.

Let's be honest — not everyone loves talking about money. In many marriages, one spouse takes the financial lead while the other says, *"It's just not my thing."* But what happens when the person who handles the finances isn't around anymore? In this episode of *Coffee with Your Retirement Coach*, I sit down with **Coach Nic Yeomans** to talk about how couples can protect themselves — and each other — financially. We break down how to plan, organize, and communicate around money, even when it feels uncomfortable or confusing. Whether you're the spouse who handles the books or the one who'd rather not think about them, this episode is packed with practical steps for creating clarity, confidence, and peace of mind in your financial life. **Keywords:** retirement planning for couples, financial communication, financial literacy, money in marriage, financial planning, retirement advice, spousal planning, money management --- ### **Timestamps** 00:00 – "It's just not my thing." Why money can be a tough topic in marriage 01:07 – How couples divide financial duties (and where that plan fails) 02:32 – What happens when the financial spouse passes first 03:24 – The problem with well-meaning financial advice from friends or family 03:54 – Setting your spouse up for success with financial SOPs and organization 05:02 – Creating financial awareness without overwhelming your partner 06:17 – Why a third-party financial advisor can help bridge communication gaps 07:19 – The importance of empathy and understanding your spouse's comfort zone 08:30 – How attending financial meetings together builds peace of mind 09:02 – Key takeaways: how to protect your family financially, even if "it's not your thing" 10:03 – Closing thoughts: stay coachable, stay connected --- ### **Links & Resources**

In this episode, Wendy Buckley of STARS HazMat Consulting breaks down the realities of hazmat freight compliance and risk management! We talk about why most companies don't realize their insurance excludes key hazmat activities like storage or transport and how that mistake alone can shut you down, how hands-on, customized training and concise SOPs are what actually protect your team, the essential role of regular internal and third-party audits, and how proper commodity identification can prevent dangerous storage scenarios (like lithium batteries stacked next to paper rolls). If you're moving or brokering hazmat freight, investing in expert guidance, tailored training, and updated insurance coverage isn't optional—it's how you keep your business alive and compliant in a zero-tolerance industry!   About Wendy Buckley With 28 years of hands-on experience in hazardous materials transportation, compliance, and safety, Wendy helps companies navigate the complexities of hazmat regulations while ensuring their operations remain efficient, safe, and profitable. As the founder and owner of STARS HazMat Consulting for 13 years, she partnered with shippers, carriers, warehouses, and 3PLs to create customized compliance strategies that protect people, property, and profit. Her approach is simple yet impactful: turn regulatory challenges into opportunities for operational excellence and growth.   Connect with Wendy Website: https://starshazmat.com/  LinkedIn: https://www.linkedin.com/in/wendy-buckley-48304223/  Email: info@starshazmat.com  

John sits down with Harmony Brownwood, CEO & founder of GreenWorks Inspections & Engineering, to unpack how she grew from zero connections in 2009 to one of the largest independently owned inspection companies in the U.S.—now operating across six states with 11 locations, 2,500–3,000 services a month, and a runway from ~$15M toward $20M in annual revenue. Harmony shares the mindset work that kept her going for 16 months without a sale, the systems that let her scale beyond herself, and why “happy clients + happy team” is the non-negotiable core KPI.They get into how GreenWorks blends home inspections, structural engineering, and environmental services; why market flatness forces true market-share plays; and the playbook for entering new states by leading with engineering/environmental before residential inspections. You'll hear how she measures client experience (NPS, “happy calls,” QC + AI on 80k+ reports), builds SOPs that actually stick, and keeps standards sky-high while still being beloved by realtors, investors, and homeowners.If you want a concrete blueprint for scaling a people-powered, service-heavy org—without PE money, franchising, or letting quality slip—this one's for you.

Today I talk with Skyler Vaughn, cofounder of For The Love Of Upstate. You'll remember his partner Madi Johnson from episodes 96 and 156, and after having her on the show twice, it was finally time I convinced Skyler to join. Skyler is incredible when it comes to project management, and this skill is how FTLOU is able to crank out 6-7 property renovations per year, and is on track for 10-12 next year!  If you, like me, are the kind of investor who gets all excited at the Pinterest moodboard phase, but then cries multiple times during a project wondering why you subjected yourself to this torture, you will be fascinated by Skyler's ability to manage so many tasks at so many different projects all at the same time and make it look so effortless. Skyler shares with us the exact project management tools he uses, his SOPs, how he builds his team to get the job done, and his timelines for each project. This is a no-fluff episode, with practical tips you can implement right away on your next rehab. Connect with Skyler Invest with us! Thank you to our sponsor Lodgify – Take 20% off Lodgify's most powerful plans with code novacancy20! Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode Description Investing $72,000 in yourself might sound crazy, but it was one of the best business decisions I've ever made. In this episode, I break down why I joined an exclusive mastermind of 225 highly successful entrepreneurs and how it's already paying dividends in ways I never imagined. This wasn't an impulsive purchase or ego play. This was about proximity, getting access to the right people in the right rooms who could collapse my timeline to success. Within just five days of joining, I've already received deal flow worth more than my investment, access to 32 SOPs from $100 million businesses, and mentorship that's shifting how I think about wealth building entirely. Most people focus on cost instead of value. They ask "How much does it cost?" before understanding what they're getting. Wealthy people think differently, they calculate ROI first. When you shift from a scarcity mindset to an abundance mindset focused on value and proximity, everything changes. Episode Timeline & Highlights [0:00] – The $72,000 investment that changed everything [0:48] – What proximity really means and why access beats content [1:27] – Cost vs. value: The guacamole analogy that explains wealth mindset [2:30] – How to collapse your timeline by 5-10 years [3:33] – Why most people ask the wrong questions about investments [5:15] – The CPA firm deal that already covered my investment [7:28] – Scarcity vs. abundance: The two roadblocks to wealth [9:41] – Why failure is part of the game (the Call of Duty analogy) [10:49] – From $0 to $1 million the hard way vs. $1 million to $5 million with access [15:04] – My mentor's reaction to my "$10 million goal" (and why I needed that challenge) [18:04] – Being "too tolerant" as a leader—and how it was holding me back [20:23] – Why you need to be the dumbest person in the room [22:05] – The cost of waiting: How hesitation hurts your family Key Takeayways Access Trumps Content: You're not buying information; you're buying proximity to people who've already achieved what you want. ROI Over Cost: Wealthy people ask "What's the return?" before "What's the price?" This mindset shift changes everything. Proximity Collapses Time: The right rooms can speed up your journey by years or even decades. Challenge Breeds Growth: You need people who will push your limits and challenge your comfort zone. Quotables "What I bought wasn't content. What I bought was access." "You're either going to pay with time or money, just realize that." "I've been the smartest person in the room for way too long, and it's time to level up." "The shortcut isn't buying another PDF or course. It's getting proximity to people playing the game at the level you want to rise to." Links & Resources Learn more about Budgetdog Academy: https://budgetdog.com My book, The Roadmap to Financial Freedom: https://budgetdogacademy.com/order-now Follow me on Instagram: https://instagram.com/budgetdog Ready to join BudgetDog Academy? Book a call with my team in the show notes below. If this episode shifted your mindset about investing in yourself, share it with someone who needs to hear this message. And don't forget to rate, follow, and review, it helps more people break free from scarcity thinking and start building real wealth.

Every gym owner hears the same advice — but not every piece of advice fits the same stage of growth. Knowing when to apply the right strategy can make or break your momentum.Welcome to Gym Marketing Made Simple, the show designed for boutique gym owners who want to grow their member base, boost revenue, and scale with clarity — all without getting lost in complicated marketing systems.Episode HighlightsIn this episode, Tommy Allen breaks down why gym owners often feel pulled in different directions by mentorship companies — and how understanding which stage of growth your gym is in determines the advice that actually works. From focusing on coaching and retention in the early days to building systems and leadership as you expand, this conversation helps clarify what truly matters at each phase of growth.Key TakeawaysEarly-stage gyms (0–100 members) should prioritize client experience, coaching quality, and retention.Mid-stage gyms (100–200 members) need to develop systems, SOPs, and playbooks to create scalability.Mature gyms should shift their focus to leadership development and effective client-acquisition strategies.Not all mentorship advice is wrong — it's about knowing which advice applies to your current stage.Surrounding yourself with mentors aligned with your gym's growth phase accelerates progress.Episode Chapters00:00 Intro00:34 Understanding Mixed Messages in Gym Growth01:28 Advice for Different Stages of Gym Growth03:12 The Role of Data and Tribalism in Advice04:16 Strategies for Navigating Different Stages Call to Action If this episode helped clarify your next step, share it with another gym owner who might be stuck in the same stage. Subscribe to Gym Marketing Made Simple for more episodes built to help gyms grow smarter, not harder.Supporting Information

Rob Anspach interviews Fractional CMO April Dawn on SOPs, burnout, travel, life as a petri dish, AI, scaling and her origin story. The post Ep 366 – What A CMO Does first appeared on Rob Anspach's E-Heroes.

John sits down with Zac Dearing (Mantel) to break down how top HVAC, plumbing, and electrical companies are moving from “proposal tools” to true shopping experiences that help homeowners buy with confidence—and help teams close more, faster. They dig into hard data from Mantel's platform and homeowner survey: why Tuesdays are the biggest sales day, how response time and proposal view time (“eyeball time”) predict closes, and why a 10-point jump in proposal strength correlates with ~$960 higher average ticket. They also cover remote/virtual selling (and what a high-fidelity, open-cart experience can look like), pricing transparency (69% of homeowners try to find a price online…only 15% find something clear), extended-warranty strategies, and what changes between a $10M shop and a $100M shop (hint: ruthless simplicity). If you want a concrete playbook for modern sales—benchmarks, coaching levers, and systems that scale—this one's for you.

In this episode, Ryan dives deep into what's happening behind the scenes at his garage door company, the tech he's rolling out, and why the future of home services might not include people at all. Recorded just after the FieldPulse launch, he reflects on the rollout process, what went right, what went wrong, and how it's transforming how his team operates—especially with automation, ClearPath workflows, and vendor communication all dialed in.He opens up about making bold moves, like hiring an EA from Mexico, investing in AI masterminds, and taking more risks than ever before. Ryan explains how AI is no longer optional—it's essential. From automating SOPs and field service workflows to building customer-facing bots that can communicate like humans, he's already deploying tech that most of the industry isn't even thinking about yet.This episode also explores why GoHighLevel might be the most future-proof software in marketing automation, what it's like leaving ServiceTitan, and how tools like SureWinder save companies thousands by preventing injuries. Ryan discusses the concept of “software is dead” and why custom AI-driven tools are the next wave of operational efficiency.He doesn't shy away from the controversial stuff either—like his belief that robotics will soon replace labor in garage doors, especially with Tesla's Optimus entering the market. And he offers a powerful challenge to business owners: Are you resisting AI because it's hard, or because it's new?You'll also hear updates on Aaron Overhead Doors' rebrand, marketing strategies for lean overhead, and insights on how to plan your schedule around what actually works for you, not what looks good on paper. Plus, Ryan gives a shoutout to Chamberlain's upcoming AI-powered camera tech and why smart integrations are going to matter more than ever.This episode is packed with ideas, predictions, and tough love. If you're in home services and not paying attention to tech shifts in AI, robotics, and automation—you might already be behind.Find Ryan at:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://garagedooru.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://aaronoverheaddoors.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://markinuity.com/⁠Check out our sponsors!Sommer USA - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://sommer-usa.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Surewinder - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://surewinder.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stealth Hardware - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://quietmydoor.com/⁠

Your revenue isn't just a sales problem; it's a nervous system problem. When every ping jolts you into fight or flight, strategic thinking goes dark and your business runs on emergency mode. We trace how emotional reactivity shows up in everyday decisions—saying yes to the wrong clients, chasing quick fixes, freezing on follow-through—and how those micro-moments add up to missed proposals, stalled ideas, and a drained bottom line.We break down a practical operating system for calm: the CLEAR framework. You'll hear how to cast a concrete vision of control, locate repeating patterns of chaos, evaluate the gap without blame, align resources with simple SOPs and communication protocols, and build a roadmap that scales clarity as you grow. This is resilience by design, not a pep talk. Expect real examples of decision trees, escalation rules, and the kind of calendar “white space” that lets you think before you act.To help you start now, we share three moves you can implement today: a daily decision audit to find what didn't need you, an interruption log to expose process gaps, and one protected hour a week for strategic work with zero inbox time. The result is a flywheel—calm creates better decisions, better decisions create profit, and profit funds stronger systems. If you've been the system for your business, it's time to build one that serves you. Subscribe, share with a friend who's stuck in whack-a-mole mode, and leave a quick review so more builders can trade chaos for control.Thanks for listening! Connect With Me:

Business managers can have the tendency to mistake documentation for discipline. Just because you have things written down, doesn't mean that you - for that matter, your team - is following the process. Founders, owners, and managers can get excited about clarity and control as they write polished SOPs, draw neat workflows, and lay out nifty diagrams. But that's the easy part. And the easy part is almost never the part that brings the results you're after. Everyone “agrees” on the defined system — and then does whatever they want. You continue trying to manage the chaos, instead of actually creating order.

Running a gym takes more than passion — it takes systems, data, and the right team behind it.Welcome to Gym Marketing Made Simple, the podcast that helps boutique gym owners grow smarter — attracting more members, boosting revenue, and simplifying operations without having to handle marketing on their own.Episode HighlightsThis episode breaks down what it truly means to run a gym like a business. Guests Aimee Moller from Swift River CrossFit and Mikilah Speer from FEM Fit share how tracking key metrics, building a strong team, and creating structured systems can help gyms scale sustainably. From communication tools to internship programs, this conversation uncovers the operational foundations that drive real growth.Key TakeawaysTreating a gym like a business creates structure, accountability, and long-term stability.Tracking data like churn rate, average revenue per member, and new member acquisition is essential for decision-making.Clear systems — including training manuals and SOPs — help maintain consistency and reduce overwhelm as membership grows.A formal internship program supports staff development and prepares future coaches.Anticipating turnover and defining clear roles help avoid friction within the team.Communication tools like Slack improve organization, keep staff aligned, and streamline internal updates.Episode Chapters00:00 Intro00:05 Running a Gym Like a Business01:11 Importance of Data and Hiring in Gym Operations03:41 Building a Quality Team and Anticipating Turnover10:04 Challenges of Hiring Friends and Defining Roles12:46 Key Metrics for Gym OwnersCall to Action If this episode sparked ideas for improving operations, follow Gym Marketing Made Simple for more conversations that help gym owners grow efficiently and sustainably.Supporting Information

Business managers can have the tendency to mistake documentation for discipline. Just because you have things written down, doesn't mean that you - for that matter, your team - is following the process. Founders, owners, and managers can get excited about clarity and control as they write polished SOPs, draw neat workflows, and lay out nifty diagrams. But that's the easy part. And the easy part is almost never the part that brings the results you're after. Everyone “agrees” on the defined system — and then does whatever they want. You continue trying to manage the chaos, instead of actually creating order.

Cassie and Henry from Sunny Space Studio share how they grew their reformer studio in Kelowna, British Columbia, Canada, to $65k a month within a year - without spending a dollar on ads. They break down how they attract over 100 first visits per month through exceptional client experience, brand consistency, and word of mouth. Plus how they train loyal clients into instructors, create SOPs that scale, and keep classes sold out with clear standards and warm service. This episode is a playbook for studio owners doing $10k+ who want to grow fast, without chaos or burnout.Check out Sunny Space here: https://www.sunnyspacestudio.ca/And on IG: https://www.instagram.com/sunnyspace.studioMentioned in this episode:Get our help to grow your teamThis podcast uses the following third-party services for analysis: AdBarker - https://adbarker.com/privacy

Your business grows to the level of your leadership and shrinks to the level of your systems. That gap—between your ceiling and your floor—is the roller coaster. The highs feel amazing; the lows can be lethal. In this episode, I show you how to smooth the ride and tilt the whole line up and to the right.First, we raise the ceiling. You'll learn how to focus your effort where it matters most: buying back your time from low-value tasks, concentrating on high-leverage work like offers, sales, and partnerships, and practicing consistent self-leadership. I'll walk through using The Golden Hour—a protected daily block to move one meaningful growth task forward—plus simple ways to partner smarter and make better decisions faster.Then we raise the floor. We'll stabilize delivery by teaching changes before we make them, documenting the essentials with quick, practical SOPs, and keeping 90% of operations on the proven playbook while reserving 10% for controlled experiments. You'll also hear how to set a single primary decision-maker for day-to-day operations with clear escalation rules, so the business keeps running when you're not in the room.You won't get off the roller coaster—but you can change the pattern from one step forward/one back to three forward/one back. Manage yourself first, then lead the team. Make your current “best day” the standard, raise it, and repeat.Connect with Chris Cooper:Website - https://businessisgood.com/

I always try and bring the sunshine and some good energy and often I like to bring some good bagels. Today if you use your 'smellavision' link ( only kidding there is none - yet lol ) it smells like fresh bagels! I want you to meet Beth George, former attorney turned bagel whisperer and owner of Bagel-ish in Beacon, NY, and wow… this woman is rising dough and raising entrepreneurs. Beth's origin story is pure heart: in 2006 she started baking to help her son manage health and behavioral issues—researching the gut–brain connection long before it was trendy. That journey led her to develop healthier, more digestible bagels (tip: freeze, then toast—the “resistant starch” effect can lower the glycemic impact, and pairing with protein helps even more). But Beth didn't stop at a great bagel. Through Bagel-ish and her consulting/training work, she now teaches entrepreneurs how to open thriving bagel shops—in the U.S. and 12 countries (from Ethiopia to Sweden to Taiwan!). Clients range from one-store startups to multi-location operators. One early client even made it to Shark Tank and later exited big. Want in on the bagel business? Startup ballpark: ~$450K on the lean end; many projects land $450K–$800K (retrofits can be closer to ~$200K). Revenue targets: to make the math work, plan for roughly $1.0M–$1.8M in annual sales and aim to keep about 25% by managing labor, food, and occupancy with discipline. Pro move: repurpose a former food location to save big on buildout. Why her bagels stand out Focus on healthier wheat formulas (tastier + more gut-friendly) Real-world training on formulas, equipment, SOPs, and projections A founder who blends legal rigor, R&D, and insane passion (her BYOB—Bake Your Own Bagels—shirt says it all: Passion Makes Perfect). If you're heading to the Hudson Valley, pop into Bagel-ish, 226 Main St, Beacon, NY. If you're dreaming of opening your own shop, Beth's training center and consulting might be your best first step. Listen to my full conversation with Beth George on The Debbie Nigro Show and get inspired to turn that bagel dream into a blueprint. Learn more: bagel-ish.com

If growth has come with a hidden bill—your time, your presence, your peace—this episode gives you a better plan. Today I'm joined by Justin Donald—Lifestyle Investor—long-time friend and FRD brother. What I love about Justin: he plays the game for freedom, not flex. Inside the episode: Cashflow First: A clear path to cover core bills with cash-producing assets so your calendar can breathe again. Every Dollar Works: Why mentors, masterminds, and pros are investments—when you demand ROI on knowledge, not just deals. Owner/Operator Reset: Use the “take a year off” thought experiment to surface missing systems, leadership, and SOPs. The Allocation Reality: How the wealthiest tilt toward low-risk, steady plays—and keep only a small slice for high-risk shots. Naval's Four Levers: Add people, capital, code, or media so your upside isn't limited to your hours. Teach Without Preaching: Spark money wisdom at home—so your kids inherit a mindset, not just assets. Listen now → Financial Freedom Beats Net Worth  

In episode 583 of the Lawyerist Podcast, Zack Glaser talks with Bernadette Harris, business strategist and finance coach at Lawyerist, about how to move beyond “survival mode” and into strategic, scalable growth.  Bernadette breaks down the financial metrics that define a mature, transferable law firm, what she calls the difference between working in your business and having your business work for you. Together, they explore the KPIs that show when your team, not just you, is generating revenue, how to measure leverage across roles, and how to build systems that make your firm valuable enough to sell or pass on.  Bernadette also shares what succession planning really looks like for small firms, why client origination should be team-wide, and how to start laying the groundwork, no matter your current stage of growth.  Listen to our previous episodes with Bernadette:  #557: KPIs for Lawyers: Measuring Your Law Firm's Financial Health with Bernadette Harris Apple | Spotify | LTN  #523: Financial Red Flags: Are You Hiring Too Soon?, with Bernadette Harris Apple | Spotify | LTN  #457: Healthy Profits: Understanding the Story Your Numbers Tell, with Bernadette Harris Apple| Spotify | LTN  If today's podcast resonates with you and you haven't read The Small Firm Roadmap Revisited yet, get the first chapter right now for free! Looking for help beyond the book? See if our coaching community is right for you.   Access more resources from Lawyerist at lawyerist.com.  Chapters/Timestamps:  0:00 – Introduction: Running and Community at LabCon 2:40 – The Power of Accountability and Growth Communities 5:40 – Advanced Firm Finances: Stage 3 & 4 Growth 8:45 – Shifting from Survival to Strategy 11:35 – Measuring Leverage: Who's Doing the Work? 14:45 – Tracking Revenue by Role, Not Hours 19:15 – When Owners Should Stop Doing Casework 23:00 – Building Transferable Value 25:40 – Succession Planning and Client Origination 29:10 – Systems, SOPs, and True Scalability 33:20 – How to Reach the Next Stage 35:10 – Closing Thoughts & Resources 

In this episode, host Josh interviews Aaron Hovivian, CEO of The Collab Team, about scaling operations for entrepreneurs and solopreneurs. Aaron shares his journey from retail and corporate project management to founding his own operations consultancy. The discussion covers the importance of identifying strengths, implementing operating systems like EOS, and documenting SOPs to streamline growth from seven to eight figures. Aaron offers practical advice for overcoming operational bottlenecks and introduces his Ops Experts Club resource hub. The episode provides actionable steps for business owners looking to delegate effectively and build scalable, efficient operations.Chapters:Introduction & Aaron's Background (00:00:00)Aaron shares his entrepreneurial roots, early jobs, and inspiration from his father's business journey.Discovering a Passion for Operations (00:00:49)Aaron describes his natural inclination for improving systems and his transition from retail to project management.First Entrepreneurial Leap & Founding The Collab Team (00:01:35)Aaron recounts leaving a stable job to help a friend's business, marking the start of The Collab Team.Systems Thinking & Early Genius (00:02:54)Discussion about always thinking in systems and the importance of operating in one's zone of genius.Complexity in Growth & The Value of Operations (00:03:31)Aaron explains how business growth brings complexity and the need to streamline through operations.The Power of Delegation & Operating Systems (00:03:48)Aaron introduces the concept of “Delegate and Elevate” from EOS and the importance of SOPs.Why Operations Matter for Scaling (00:04:37)Aaron discusses why operations are crucial for entrepreneurs aiming to scale from seven to eight figures.Visionaries vs. Operators: Identifying Strengths (00:05:02)Aaron explains the difference between visionary entrepreneurs and those skilled in operations.Common Pitfalls in Delegation & Team Structure (00:06:17)Challenges entrepreneurs face when delegating without clear processes or team roles.Intentionality & Backward Planning (00:07:06)The importance of planning from the end goal backward to reduce daily frustrations.Operations as a Business Pillar (00:07:33)Josh compares operations to a three-legged stool, emphasizing its equal importance with sales and vision.Implementing Operating Systems & Frameworks (00:08:02)Josh shares his experience implementing operating systems and frameworks like EOS and Scalable.Entrepreneurial Profiles & The Kolbe Assessment (00:08:56)Discussion about the Kolbe assessment and how most entrepreneurs are high quick starts, not high follow-through.Three Actionable Takeaways for Entrepreneurs (00:09:33)Josh summarizes three steps: set your goal, do a time study/gap analysis, and document SOPs for delegation.Aaron's Additional Advice: Start with the Highest Burn (00:11:15)Aaron advises tackling the most painful or draining tasks first to maximize relief and ROI.Ops Experts Club Gift & Resources (00:12:27)Aaron introduces the Ops Experts Club, offering free access and tools like the Gap Analyzer for listeners.Closing Remarks & Gratitude (00:14:31)Josh and Aaron wrap up, expressing appreciation and encouraging entrepreneurs to leverage operations for growth.Links and Mentions:Tools and WebsitesOps Experts Club on FacebookGap AnalyzerBooksTraction by Gino Wickman on AmazonAssessmentsKolbe AssessmentTranscript:Josh 00:00:00  Today I'm super excited to introduce you to Aaron Hovivian, the CEO and Project Lead at the Collaborative Team Management, or AKA the Collab Team. So welcome to the podcast, Aaron.Aaron 00:00:11  Hey Josh, thanks for having me man. So good to be here.Josh 00:00:13  Aaron, you've got a lot of experience. As we can see in operations, you've helped grow solopreneurs into multifaceted eight figure brands and helping scale people beyond that. Aaron, let's back things up and tell me, like, how did you even get started in operations? Why is that your specialty?Aaron 00:00:31  Yeah, I you know, so growing up, my dad was an entrepreneur. My dad was entrepreneurial, you know, and I saw him going out there starting his own business. For him, it was construction for him. He, you know, he had been working for some big guys doing construction in Southern California, you know, for his whole career. And at the age of 40, you know, he said, hey, I'm going to go out and do this on my own.Aaron 00:00:49  He was able to build this empire for himself. You know, of 85 people doing, you know, high rise construction ceilings in LA in Orange County. And I think inspired by his journey, I think is what inspired me. But I noticed me all growing up, you know, from my earliest jobs. I started working in skateboard snowboard shops as a kid, you know, but even there I did a lot of retail just starting out. A lot of kids do, you know. But I noticed about me is that I'm always pulling apart systems. Like, I'm always wondering, how could we tweak that? How could we make that better? Rolling into businesses that don't have training manuals and building train training manuals, you know, looking at their POS system to see how they're dealing with point of sale, like wondering how the customer journey is going to be and just compliment to you, Josh, even just the sequencing of your automations, of sending the invite to this just to be on this podcast, I was like, that guy gets it.Aaron 00:01:35  Like, let's make the customer journey easy. Like, let's take out of the way the encumbrances or the stumbling blocks. And so I think that's been my journey all the way through. right before I started the Colab team, I was doing project management for a large credit union here in our area in southern Oregon. And I was doing a lot with construction, project management, but also project management within the organization and helping with new platforms, coming online and managing teams and I had my first entrepreneur knock on my door and say, hey, he had been a friend of mine for a lot of years. His name is Keith Yaki. He's got a great brand out there. He did real estate for a lot of years, and now he's leaning into something he calls the married game. But Keith Yaki knocked on my door and he said, hey, what would you think about leaving the credit union and coming out and doing this thing with me? I need somebody that just gets operations. You know, they were doing a big bus tours, fix and flip education brand, and he was like, I, I've got all the knowledge, I've got all the education.Aaron 00:02:25  I've laid out the whole program. I know it's going to work, but I'm super nervous about the details. What would you think about taking a step with me in this? And so that became my first client for the Colab team, and I left something super stable and kind of like my dad, you know, this, this corporate gig that, you know, had been around for 50 years. They'll be around for 50 more. They loved me being there. I loved them as people. But I just saw that desire in my heart of, I want more than that. I want to be entrepreneurial. I want to get out there and get out onto my own brand, on my own two feet and take things to the next level. And so that's kind of what started me down the journey.Josh 00:02:54  I love that, I love that, you know, from an early age, you were always kind of like pulling things apart. Trying to figure ...

Send us a textTired of repeating yourself to parents—or fixing miscommunications that could've been avoided? You're not alone.

In episode 583 of the Lawyerist Podcast, Zack Glaser talks with Bernadette Harris, business strategist and finance coach at Lawyerist, about how to move beyond “survival mode” and into strategic, scalable growth.  Bernadette breaks down the financial metrics that define a mature, transferable law firm, what she calls the difference between working in your business and having your business work for you. Together, they explore the KPIs that show when your team, not just you, is generating revenue, how to measure leverage across roles, and how to build systems that make your firm valuable enough to sell or pass on.  Bernadette also shares what succession planning really looks like for small firms, why client origination should be team-wide, and how to start laying the groundwork, no matter your current stage of growth.  Listen to our previous episodes with Bernadette:  #557: KPIs for Lawyers: Measuring Your Law Firm's Financial Health with Bernadette Harris Apple | Spotify | LTN  #523: Financial Red Flags: Are You Hiring Too Soon?, with Bernadette Harris Apple | Spotify | LTN  #457: Healthy Profits: Understanding the Story Your Numbers Tell, with Bernadette Harris Apple| Spotify | LTN  If today's podcast resonates with you and you haven't read The Small Firm Roadmap Revisited yet, get the first chapter right now for free! Looking for help beyond the book? See if our coaching community is right for you.   Access more resources from Lawyerist at lawyerist.com.  Chapters/Timestamps:  0:00 – Introduction: Running and Community at LabCon 2:40 – The Power of Accountability and Growth Communities 5:40 – Advanced Firm Finances: Stage 3 & 4 Growth 8:45 – Shifting from Survival to Strategy 11:35 – Measuring Leverage: Who's Doing the Work? 14:45 – Tracking Revenue by Role, Not Hours 19:15 – When Owners Should Stop Doing Casework 23:00 – Building Transferable Value 25:40 – Succession Planning and Client Origination 29:10 – Systems, SOPs, and True Scalability 33:20 – How to Reach the Next Stage 35:10 – Closing Thoughts & Resources  Learn more about your ad choices. Visit megaphone.fm/adchoices

Sales doesn't start with “buy now.” It starts with teaching something useful, showing that it works in real life, and then making the next step clear and safe. In this energizing solo episode, we break down a simple framework—awareness, momentum, conversion—that turns scattered content into a steady journey your audience can trust. You'll hear how to move beyond surface-level education, use client stories to build belief, and craft conversion content that handles real objections around time, money, and fit without sounding pushy.We also dig into the quiet engine behind consistent marketing: habit stacking and lightweight SOPs. Instead of chasing motivation, we design tiny, repeatable actions that latch onto your existing day—like outlining a story after your morning coffee or drafting objection answers before you log off. These stacks become a calm system for producing momentum content and case studies, week after week, so sales feel like service rather than pressure. If SOPs sound too technical, we simplify them to their core: a short sequence of steps you'll actually follow to get results.By the end, you'll have a practical way to map your customer journey, pick stories that prove transformation, and create conversion assets that illuminate the path to your offer. You'll know how to turn wins into proof, proof into confidence, and confidence into action. If you've been feeling “lost in the weeds,” this is your blueprint for consistent, human marketing that compounds. Subscribe, share this with a friend who's stuck on content, and leave a quick review to tell us which habit stack you'll try first.Be sure to get on the Early Bird List for the spooky Good Deals Promo!

In Part 2 of The Dwayne Kerrigan Podcast with John Karpov, founder and CEO of Action Home Services, Dwayne and John go even deeper into the mindset and systems behind Action Home Services(AHS), a leading landscaping and exterior construction company serving Toronto and the Greater Toronto Area. From almost losing his residency to scaling an $8M business while facing deportation, John shares how he built structure, leadership, and culture around his immigrant grit. He opens up about redefining fulfillment, transitioning from survival mode to leadership, and how relentless personal growth became the cornerstone of his company's 50% year-over-year growth.John reveals his leadership playbook — from reading 2 books a month to building over 1,000 SOPs and investing $1.5M in professional development for his team — and how staying humble, hungry, and human is what keeps him grounded through every phase of growth.If Part 1 was about survival, this episode is about scaling — with purpose, structure, and soul.Listen to Part 1 HEREWatch Part 1 HERETimestamps[00:00:00] — Dwayne opens with: “You can only run a business so long by running the fastest.”[00:01:00] — John's incredible story of his wife's visa approval and their shared “never give up” destiny.[00:05:00] — The immigration battle: how they nearly lost everything waiting for permanent residency.[00:07:30] — The miracle timing that let them stay in Canada and the lessons learned living on the edge.[00:10:00] — Reinvesting every dollar into the business while facing uncertainty.[00:13:00] — Scaling to $10M+ before age 25 — and not feeling like it's an accomplishment.[00:17:00] — Dwayne and John explore scarcity versus hunger — and how the immigrant mindset fuels drive.[00:19:00] — John on never feeling “done” and why fulfillment comes from helping others succeed.[00:22:30] — The breakthrough realization: happiness is in the journey, not the destination.[00:26:00] — Daily fulfillment rituals: reading, training, and prioritizing sleep.[00:29:00] — Building structure and delegation into the company's DNA — leadership by design.[00:31:00] — Creating organizational charts, head of departments, and scaling through people.[00:35:30] — Learning to lead through education: 100+ conferences and a book club culture.[00:38:00] — Investing $1.5M in personal and professional development and $40K in books.[00:41:00] — Company reading list and rewards program: from “Unreasonable Hospitality” to “Good to Great.”[00:45:00] — John's transparent leadership: open-book finances, KPI education, and growth accountability.[00:49:00] — Over 1,000 SOPs: how structure scales culture.[00:53:00] — Turning every mistake into a process and every error into a lesson.[00:56:00] — The ROI of structure: new managers finally saying, “I love that it's organized.”[00:58:00] — Why immigrants often make exceptional employees — grit meets gratitude.[01:00:30] — Dwayne's reflection on the power of sacrifice and the immigrant spirit.[01:02:00] — John's final advice: “If you need my help with your business, I'll be there for you.”Key...

Welcome back to another Business Live Show! Today we go live with Brad Smith and Contractor Keith (36 years in the trades, 300+ homes built) for a candid teardown of Keith's next chapter. After a life-altering health crisis and a move to The Villages, he's shifting from spec builds to systems, automations, and AI—launching Punchlist Media (Notion workspaces, n8n automations, custom LLM knowledge bases) and scoping a community + marketplace concept for AI builders and buyers. We map his MVP, tame imposter syndrome, and design a business that optimizes for peace, purpose, and steady cash flow—not chaos.Key Highlights:- Why the pivot: How a major health scare, caregiver support, and a cross-country move clarified Keith's decision to leave high-stress spec building for ops systems and AI.- Punchlist Media (v1): Notion as a relational database (not a spreadsheet), n8n for low-cost automations, and custom LLMs to turn SOPs into searchable knowledge.- “Strata” (working title): A community + marketplace for solo AI devs & small teams (think Shopify × Stack Overflow × Upwork × Gumroad) with code, gigs, and peer support.- Community before code: Build a free flagship Notion template, weekly build-in-public updates, live office hours, and a newsletter to validate before heavy software.- Imposter syndrome, solved: Your story is the brand. Ship value, show the process, and let people join the journey—credibility compounds in public.- Designing for life: Pick the game you want to play—Keith optimizes for sanity and cash flow, not a $100M exit. Systems + people = durable calm growth.- Selling the trades is hard: Contractors are skeptical; a smarter wedge is AI + operations for any small business—earn trust with utility, not hype.If today's live breakdown helped, share it with a friend, drop a review, and join us Wednesdays at 2:30 PM ET on X & LinkedIn for the next live teardown.

Scott Harris, a New York City real estate broker with more than $2 billion in career sales and author of The Pursuit of Home, reframes buying and selling property as an emotional journey—“a place where life is happening for you”—that requires the same discipline leaders apply to strategy, systems, and people. Drawing on two decades of high-volume practice, he shows how clarity, structure, and empathy turn one of life's biggest financial decisions into a more deliberate, rewarding process.   Key insights and practical lessons:   Hire with intent. “Take the time to hire a real estate agent that speaks their language… so they feel seen and heard.” The right agent is not a transaction cost but a guide to psychological clarity. Use offers as diagnostics. “When you make an offer… your body says, ‘Oh my God, I'm so nervous. I love this place.' That's the truth.” Even small commitments reveal what a buyer truly values. Design systems around strengths. Harris explains how scaling from solo agent to top-producing team required separating client-facing judgment from operations, codifying SOPs, and hiring for execution. Lead through service during downturns. In crises such as COVID-19, Harris focused on community logistics and donation drives rather than retreating, actions that “added tons of value” and built long-term trust. Read the market, not the myth. Buyers err by “negotiating as if real estate were their industry,” while sellers overvalue personal attachment. Both sides win with rigorous market framing and honest prep. Match investments to capacity. Real estate, Harris reminds, “is not a get-rich-quick scheme.” Choose asset types (short-term rentals, LP stakes, or diversified funds) based on desired involvement and risk. Protect personal capacity. Sustained performance comes from “daily meditation, consistent exercise, and the accountability of a coach.”   For executives managing high-stakes transactions or scaling service businesses, this conversation offers a pragmatic playbook: clarify who adds value, create low-risk tests that expose real preferences, and build repeatable systems that keep human judgment at the center of growth.  

Photographer, coach, and world traveler Mycah Bain joins me to talk about building a business around time wealth—so you can step away, live fully, and still grow sustainably. We dive into how she leads a multi–six-figure studio with a team of 10, takes 2–3 month winter sabbaticals every year, and uses systems, SOPs, and AI to create more freedom (not more hustle).In this episode, you'll hear:What time wealth looks like in real life—and how to plan a true sabbaticalThe exact roles on Mycah's team and how she creates a consistent client experienceBoundaries, abundance, and saying “not now” without losing momentumUsing SOPs, automation, and AI to scale sustainablyPracticing time abundance and learning to be “done” for the dayNavigating grief while running a values-driven businessConnect with Mycah:IG: @mycahbainphotoMoney Mindset Freebie: mycahbain.com/moneyWant to learn how to create time freedom in your business? Let's work together!

Katie Friday is a sales engineer who took the scenic route into manufacturing. She started in social work, battled through an engineering pivot at WVU, worked her way from project engineering to sales, and now lives at the intersection of customers, controls, and culture. We talk about resilient learning, why great SOPs read like fifth grade science, the reality of safety projects, and how leadership sets the tone for teams. There is a rom-com opening scene, a baby blue Beetle, and a giant robot in Wilmington. Most of all, there is a clear picture of how supportive culture turns new hires into future leaders.Why this conversation mattersCulture is a team sport and leadership is the lever. Katie shows how cross-functional respect between engineering, maintenance, and operations speeds projects up, how good documentation creates confidence on the floor, and why automation does not erase jobs. It raises the skill ceiling and demands better training.Conversation highlightsMeeting story at IMTS and a friendship that started in an elevator.Katie's rom-com life pitch featuring a 2013 baby blue Beetle and a bee.Switching from social work to industrial engineering and learning resilience the hard way.From receptionist to project engineer to sales engineer and why talking to customers clicked.The coolest project sighting, a towering broadcast robot and the crews that build stages for NASCAR, ESPN, and even the Super Bowl.Safety projects move first and fast, and the scheduling whiplash that brings.SOPs that actually teach, pictures over jargon, and testing docs with non engineers.Women navigating a male heavy field, boundaries, and a shoutout to mentor Kimberly Pelke.Why new adopters of automation are the next wave and how AI will show up on the plant floor.Topics coveredCompany culture as daily behavior, not a poster on the wall.Leadership modeling communication and teamwork.Sales engineering as translator between customers and controls teams.Budget timing, stakeholders, and the real blockers to moving from design to execution.Operator training that matches the tech.Automation as job shifter and skill builder, not a job eraser.Women in STEM, representation that changes decisions, and early pipeline programs.Quotes“I do not mind being the dumbest in the room. It just means I am learning.”“Good culture feels like a team that actually communicates and still pulls toward the same goal.”“Automation does not eliminate people. It asks them to learn new skills.”“Great SOPs should read like fifth grade science. Pictures help people keep the line running.”GuestKatie Friday is a sales engineer working across pharma, food and beverage, rubber and tire, and other regulated environments. She graduated from West Virginia University in industrial engineering, cut her teeth in project engineering, and now helps manufacturers scope, justify, and deliver automation upgrades with Industrial Automated Systems and sister company Triune Electric.Shoutouts and resources mentionedIndustrial Automated Systems and Triune Electric.Mentor Kimberly Pelke, director of business development.Move Over Bob, a culture first magazine introducing young women to trades.Rosie Riveters, early STEM confidence through productive struggle.Vendors seen on the floor, including Siemens, Rockwell, and Schneider Electric.WVU, the scene of the pivot and the grind.SponsorMed Device Boston is a sourcing and education expo at Boston's BCEC, September 30 to October 1. Two hundred plus suppliers, hands on workshops, and expert led sessions focused on the next generation of med tech. Register at meddeviceboston.com and plan your visit. The link is in the show notes.ConnectHost, Jim Mayer. Subscribe to Manufacturing Culture on YouTube and your favorite podcast app. Share the episode with a friend who is wrestling with training and documentation after an automation upgrade.

As your freelance business grows, you hit an inevitable ceiling: there's only so much you can do yourself. But delegating effectively is harder than it sounds. How do you train team members to run with tasks independently without constant check-ins? How do you avoid becoming a bottleneck that slows everyone down? And how do you set boundaries without seeming hostile or unavailable? In this episode, Preston and Clay answer listener Peter's question about delegation, drawing on Clay's experience managing a 20+ person team generating over a million in recurring revenue. They share practical strategies for creating SOPs, setting communication boundaries, and hiring people who can actually think for themselves—so you can focus on growing your business instead of micromanaging every detail. Support our show sponsors → https://freelancetofounder.com/sponsors Submit your own question → https://freelancetofounder.com/ask Check out Clay's business → ⁠⁠https://golinus.com Learn more about your ad choices. Visit megaphone.fm/adchoices

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This episode of the Global Medical Device Podcast, hosted by Etienne Nichols with guest Shannon Decker, CEO of VBC1 and an expert in healthcare transformation, dives deep into the science of how adults learn, contrasting pedagogy (child-centered learning) with andragogy (adult-centered learning). The discussion reveals why traditional training methods, like handing new hires 40 SOPs to read, are often ineffective for experienced professionals in the MedTech industry.Shannon explains the core principles of andragogy: adults are self-directed, problem-centered, and bring a vast reservoir of experience to the table (schema theory). They are less motivated by sequential, externally guided learning and more by what is relevant, timely, and what is in it for them. This self-directed approach means successful training in MedTech requires catering to intrinsic motivation and providing tactile, real-world practice rather than just videos or documentation.The conversation pivots to practical applications across the medical device lifecycle. Shannon shares compelling examples, like improving physician adoption of a medical device by shifting the focus from extrinsic financial rewards and regulatory compliance to the intrinsic motivation of improving patient health outcomes. By making users part of the development process and using performance feedback to tap into a professional's competitive spirit, organizations can achieve significantly higher engagement and successful adoption of new technologies.Key Timestamps[03:20] What is Andragogy? How adults learn differently than children.[04:45] The role of schema theory and existing experience in adult learning.[05:40] Why the traditional "drop 40 SOPs" on a new hire's desk fails adults.[07:15] Case Study: The challenge of low medical device adoption and the missing education piece.[08:50] The power of tactile practice and addressing user confidence (e.g., misusing the device).[11:00] Contrasting Andragogy (self-directed) vs. Pedagogy (directed/sequential).[14:10] Applying adult learning to device development: solving the user's problem.[16:45] How to boost adoption: Intrinsic motivation and making users part of the process.[18:20] The key physician motivator: Desire to help people over money or administrative requirements.[21:10] Behavior science: Focusing on influential champions and mid/top performers for diffusion.[22:45] The "Gold Star" effect: Using competitive spirit and relevant KPIs for motivation.Quotes"The way we come to learning with adults is different... The best way that they learn is coming up with things that are relevant to them, things that are timely, things that they need. They want to be interested." - Shannon Decker"I don't talk about the money that they're going to make... What I talk to them about is by paying attention and doing these screening exams, you're going to have an impact on the overall health of your patient." - Shannon DeckerTakeawaysStop Relying on Documentation for Training: Adult learners need tactile input and practice. Replace or supplement large volumes of SOP reading with project team involvement, practical exercises, and hands-on use to build confidence and retention.Focus on the "What's In It For Me" (WIIFM): When designing a medical device or a training program, identify the user's intrinsic motivations. For clinicians, this is often the desire to improve patient outcomes—lead with this message rather than revenue or regulatory burden.Build Champions, Not Just Compliance: Instead of solely focusing energy on low performers or the loudest voices, identify respected, influential leaders (champions) to pilot and advocate for new technology. Their positive experience drives the Law of Respect and encourages wider...

Send us a textEver build a process so perfect that no one actually uses it? In this episode, Mike and Blaine tackle one of the biggest traps entrepreneurs and small business owners fall into: overengineering. From automating tasks that never needed automating, to building dashboards for a team of one, to writing SOPs that no one ever reads—these are the mistakes that slow businesses down instead of moving them forward. We share real-world stories, laugh at the times we've been guilty ourselves, and offer practical advice on how to simplify, streamline, and actually make progress. If you've ever been stuck in the weeds trying to “perfect” your business systems, this episode is for you. Learn how to stop wasting energy on the wrong things and start focusing on what really drives growth.#entrepreneurship #smallbusiness #businessgrowth #productivity #startuplifeVisit mikeandblaine.com to buy us a beer and keep the conversations going!Enjoyed the episode? Support the show and buy us a beer at mikeandblaine.comDon't miss the latest insights and entertaining discussions on entrepreneurship, small business, and random BS. Subscribe, follow, and like Mike and Blaine's "Business, Beer, and BS" and catch every episode! Featured Beer: @snakelakebrewcoMike: Voodoo Ranger “Atomic Pumpkin” AleBlaine: Snake Lake “Backdraft” Red Rye IPAWatch on YouTube: https://youtu.be/rm17G17ZSCYThanks to our Beer Sponsors: • Rachel Barnett from Gentle Frog: youtube.com/@GentleFrog • Karen Hairston from 3S Smart Consulting: 3ssmartconsulting.com• Larry Weinstein, the Cash Flow Cowboy in Houston Texas!• Neighbor Pat• Devin• Jeff Robertson at jeffreyrobertson.comListen to all our episodes at mikeandblaine.comcashflowmike.comdryrun.comSupport the showCatch more episodes, see our sponsors and get in touch at https://mikeandblaine.com/

From a wrong-number job interview to running two Bay Area branches and finally launching his own shop, Josh Fleenor lays out how Pest Pros grew from two trucks to a regional force—anchored in multifamily, a “whatever it takes (the right way)” culture, and promoting leaders early so the company can scale without breaking. You'll hear the origin story, the first-year sprint to $747k, the blue-ocean play in property management, and how hugs, hard conversations, and clear guardrails keep the team winning year after year. You'll hear: The misdial that led to pest control, five years at Clark, and the leap after a dissolved partnership.Why multifamily became the beachhead—and how value + pricing flipped “dirt-cheap” accounts into real margin.The year-one LinkedIn blitz, $700k booked in property management, and testing channels by turning Google off.Culture in practice: “no excuses, find a way,” hugs and vulnerability, and guardrails so “whatever it takes” doesn't burn families out.Hiring slow for core values, promoting early to build leadership layers, and a structure that rotates HQ leaders into satellite offices.Tech & tools: cautious AI (great for SOPs, not for phones—yet), contests, and experiences that bond the team. Show links: From Gym Teachers to Service Leaders: The Julio Twins' Story | Last Bite Mosquito, Viking Pest https://youtu.be/DAYxtzhswxs From PE Teachers to Pest Control Owners: The Julio Twins Share Their POTOMAC Experience https://youtu.be/HAx9noqsqTo https://www.linkedin.com/in/paulgiannamore www.potomaccompany.com https://bluecollartwins.com Produced by: www.verbell.ltd Timestamps 00:00 – Cold open: “Whatever it takes”—and why the team hasn't missed an annual goal in 7½ years 01:00 – Origin story: the wrong-number interview that led to pest control; Clark → Bay Area branch leadership 04:45 – “Meant for more”: deciding to go all-in on the industry 08:00 – Partner plan dissolves; Josh launches Pest Pros with two trucks and a people-first vision 11:55 – Year one: LinkedIn property-management push and $747k produced by December 13:50 – Headwinds: SPB complaints, Yelp shutoff, and finding the blue-ocean in multifamily 16:30 – Pricing for value (not “dirt-cheap”); personal connection as the wedge 18:45 – Financial lumps and learning—what he'd do differently 19:45 – Leadership layers: promote early so managers can practice accountability 22:00 – Morning routine, boundaries, and defining what “whatever it takes” does—and does not—mean 24:50 – Channels & testing: billboards, TV, referrals; turning Google off to see what's real 28:10 – Expansion map: Concord HQ, Yuba City, Roseville; “own NorCal” before jumping farther 30:40 – Rebuilding a misfiring satellite office around core values; HQ leaders rotate in monthly 33:00 – Production targets: $1,400–$1,500/day per truck—without 12-hour burnout days 36:30 – Culture mechanics: hugs, vulnerability, Kings-arena party, Tahoe yacht, contests 42:45 – Hiring for values; when a “maybe” hire isn't a culture fit 44:00 – AI today: SOPs/emails yes; phones not yet—protect the experience 47:00 – Imperfect reps > perfection; posting, writing, and getting better on camera 49:30 – Parenting and adversity: giving his daughter the space to earn her own stripes 51:10 – Closing: mentorship, masterminds, and a people-first vision for the next chapter