Podcasts about sops

How do you scale a boutique hotel company without losing the creativity, personality, and local connection that make independent hospitality so special?In this episode, David Millili and Steve Carran sit down with Jorgan von Stiening, President of Palisociety, to explore the strategy behind scaling a successful boutique hotel company while staying true to its brand and guest experience.Jorgan shares his journey from accounting and hospitality consulting at Ernst & Young to joining Palisociety and helping the company grow from three hotels to a much larger portfolio across multiple brands and markets. He also breaks down Palisociety's partnership with Design Hotels and Marriott Bonvoy, explaining how the company is using Marriott's global reach and loyalty base while maintaining its independent identity.In this episode, you'll learn:How to scale boutique hotels without losing their identityWhy systems and SOPs are critical to independent hotel successThe business value of in-house design, marketing, and brandingHow Marriott Bonvoy is changing Palisociety's customer acquisition strategyWhat major events like the 2028 Olympics could mean for Los Angeles hotelsThis episode is sponsored by Sip Tea: https://sip-tea-path.com/Watch the FULL EPISODE on YouTube: https://youtu.be/HNlQ5NDIyJoLinks:Jorgan on LinkedIn: https://www.linkedin.com/in/jorganvonstiening/Palisociety: http://palisociety.com/For full show notes head to: https://themodernhotelier.com/episode/324Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us Fan Mail My Amazon Guy helps Amazon brands build steady, long-term growth with a full team of brand managers, SEO specialists, PPC experts, designers, and project managers. The team uses data, hands-on account reviews, and more than 400 working SOPs to improve visibility, conversions, advertising, listings, and overall account performance. MAG started as an Amazon education company, and that teaching mindset still shapes how the team works today while managing more than $1.4 billion in annual Amazon sales for hundreds of brands.Ready to grow with a full Amazon team? Talk to My Amazon Guy: https://bit.ly/4jMZtxuWant free resources? Dowload our Free Amazon guides here:Your $1M Roadmap is here!: https://bit.ly/3SBO7VkDownload the 2026 Amazon AI Operating Manual: https://bit.ly/3SLmusPAmazon Receiving Delay Guide: https://hubs.ly/Q04cdD4c0Amazon Catalog Spring Cleaning: https://hubs.ly/Q046BVfp0Amazon Proft Margin Defense 2026: https://hubs.ly/Q042trRH0Amazon SEO Toolkit 2026: https://bit.ly/4oC2ClTAmazon Seller Strategy Report 2026: https://bit.ly/3YN1RME2026 Ecommerce Website & SEO Readiness Checklist: https://hubs.ly/Q04btghf0Amazon 2026 PPC guide: https://bit.ly/4lF0OYXTimestamps0:00 - Why Brands Work With My Amazon Guy0:33 - Strategies for Profitable Amazon Growth1:30 - How MAG Acts as an Extension of the Team2:27 - Specialized Experts in SEO, PPC, and Design3:21 - Expertise Beyond Amazon: Meta, TikTok, and Web4:45 - Scaling Amazon Brands With Proven SOPs5:15 - From Amazon Education to $1 Billion in Managed Sales6:23 - How to Partner With My Amazon Guy-----------------------------------------------------------------------------------------Follow us:LinkedIn: https://www.linkedin.com/company/28605816/Instagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Twitter: https://twitter.com/myamazonguySubscribe to the My Amazon Guy podcast: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVw Support the show

You're a contractor, you're busy, and you're tired of LinkedIn consultants telling you that you'll be left behind if you don't embrace AI right now. Smart move to tune out the hype — but here's the catch: while you're waiting for the noise to die down, a few of your competitors are quietly using these tools to save hours every week. Not on flashy stuff. On the boring stuff. Meeting minutes, SOPs, pulling scope language out of a 200-page addendum. Dimitri Sidiropoulos is the Vice President of Delphi Plumbing and Heating, a heavy mechanical self-performing public works contractor in New York City. He's not a tech bro — he's a working contractor who decided to actually try ChatGPT for a year inside his construction company. In this conversation, Eric and Dimitri get into what works, what doesn't, where it saves him hours, where the proposal bot he tried to build had to be abandoned, and where that last 20% will nail you if you're not paying attention. If you've been waiting for someone to give you a no-hype, on-the-ground answer to "should I actually be using ChatGPT?" — grab a notepad. This is the conversation.   What you'll learn: Why the first move with AI isn't asking it to do work — it's letting it interview you How Dimitri spent three days in back-and-forth with ChatGPT to give it real context about his business The "Jarvis to Iron Man" framework: AI enhances the operator, it doesn't replace the brain Where ChatGPT shines: meeting minutes, SOPs, pulling scope from addenda, three/five/ten-year strategic planning Where it falls down: custom proposal bots, takeoffs of pipe and fittings, anything that depends on means and methods Why "80% of the way there in five minutes" beats "80% of the way there in a day and a half" How to ask AI for its sources so you can spot hallucinations early Why writing emails with AI can hurt the relationships you've built The first move on Monday morning if you're an AI-skeptic contractor   Connect with Dimitri Delphi Plumbing & Heating: www.delphiph.com Dimitri on LinkedIn: www.linkedin.com/in/dimitri-sidiropoulos-b4485190 Delphi on LinkedIn: www.linkedin.com/company/delphiph  

Are you a pest control owner looking to grow? Join Our Facebook Group with 4,600+ Members: https://www.facebook.com/groups/pestcontrolmillionairesGustavo Hernandez is the owner of 1-800-Raccoon Pest & Wildlife Control: https://www.800raccoon.com/ Jonas's Socials: Instagram: https://www.instagram.com/jonasaolson/Facebook: https://www.facebook.com/jonas.olson.18/Check out Jonas's Book ‘'Zip Code Kings'': https://pestcontrolmillionaires.com/zip-code-kings/The Pest Control Millionaire Podcast is all about helping small business owners scale their lawn and pest companies by talking to experts in the service industry.For business coaching and mentorship, visit: pestcontrolmillionaires.com Produced by Sofia Salaverri and Dalton Fisher, Fisher Multimedia LLCFisherMultiMedia.comChapters: 00:00 — Welcome to Pest Control Millionaire00:57 — First Impressions of New York03:19 — The Tattoo Giveaway That Took Off04:31 — Growing Up Fast09:02 — Wake-Up Call14:02 — The Story Behind 1-800-RACCOONS15:25 — Wildlife, Sub Work, and Building Relationships18:18 — What Does Growth Actually Look Like?20:26 — Turning One-Time Jobs Into Recurring Revenue33:53 — SOPs and Why Every Company Is Messy37:42 — Welcome to the House40:33 — Living Out a Father's Legacy#pestcontrolmarketing #pestcontrolbusiness #pestcontrolleads #pestcontrolowner #pestcontrolpodcast #jonasolson

Run a business that takes appointments? Use code 'CEO' at https://glossgenius.com/cubicletoceo for 50% off your first two months of a premium plan. This is a free preview of a paid episode (50 min), exclusively available on our subscriber-only premium feed. Become a premium subscriber to tune into the full episode: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cubicletoceo.co/podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Questions about our premium podcast subscription? Send us a DM ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@cubicletoceo Most acquisition stories only give you one side of the deal. Today's case study shares the POV of both buyer and seller. Julie Ball built Sparkle Hustle Grow, a subscription box for women entrepreneurs, and sold it in a 90-day deal. Carol Gavhane bought SHG in 2022 and eventually rebranded as Arrivée this year, a quarterly box built on the belief that rest is a strategy, not a reward. In this kickoff to our acquisition series, Julie shares how her business wasn't built to sell, so she spent months trimming the fat and building SOPs before listing with a business broker. The valuation ran 2 to 3X annual profit, and Carol bought at list price plus an inventory addendum, financed through a traditional bank loan rather than an SBA loan. Julie and Carol share how they worked together to create a win-win deal and what the other side of the sale looks like, four years later. Connect with Julie: https://mrsjulieball.com https://www.linkedin.com/in/julieball https://www.instagram.com/mrsjulieball Connect with Carol: https://arriveebox.com/ https://www.instagram.com/arriveebox https://www.facebook.com/arriveebox If you enjoyed today's episode, please: Post a screenshot & key takeaway on your IG story and tag us ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@cubicletoceo⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ so we can repost you. ⁠⁠⁠Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠our premium feed⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for case-study style interviews every Monday.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

This week we dive into why your real estate portfolio feels so stressful—and how to fix it. You'll hear the exact mindset shifts and systems we've used (and taught thousands of women) to turn a scattered rental portfolio into a streamlined, profitable business. We break down: Why “more doors” can mean more stress, especially when you're holding too many small, high-effort, low-return properties How to evaluate your rentals using cash flow and Return on Equity (ROE) so you can confidently decide what to keep, sell, or trade up The difference between being a “mom-and-pop landlord” and a real estate CEO—and the SOPs, bookkeeping, and insurance checks you actually need How systems, boundaries, and business hours with tenants protect your peace (and prevent 3:30 a.m. calls) Why most everyday investors don't know their numbers, and how that fuels anxiety and indecision The power of community, mentorship, and accountability for women real estate investors who are making big decisions alone If your portfolio looks good on paper but feels like a second full-time job, this episode will help you get clarity, reduce stress, and start running your rentals like the high-performing business they are.     Resources: Get on the waitlist for the WIIRE Community Grab our SOP Templates Simplify how you manage your rentals with TurboTenant Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

Text your thoughts and questions!Do you ever feel like you're constantly trying new productivity tools, apps, and systems, but still find yourself overwhelmed by everything you need to remember and manage? Maybe you have a calendar, a to-do list, reminders, and countless notes—but you're still spending too much mental energy figuring out what needs to happen next.The problem isn't always that you need a better productivity app. Sometimes, what you really need are simple, repeatable processes that take work off your brain and make everyday life easier to manage.In this re-release, Lisa revisits one of her favorite behind-the-scenes episodes and shares the seven productivity techniques she uses regularly to keep both her business and home life running as smoothly as possible. From mind sweeping and task lists to automation, templates, checklists, scheduling, and a family command center, she walks through the practical systems that help her stay organized without relying on complicated productivity hacks.You'll learn why mind sweeping can help clear mental clutter, how to turn an overwhelming to-do list into a focused list of your most important tasks, and why automating repetitive work can save more energy than you might realize. Lisa also explains how templates and checklists can simplify recurring tasks, reduce the chance of forgetting important steps, and make delegation easier.You'll also discover how using your calendar as a central source of information can help you manage both personal and professional responsibilities, and how a simple command center can reduce the mental load of coordinating a busy household. Throughout the episode, Lisa emphasizes an important principle: the goal isn't to find the perfect platform or productivity system, but to create processes that genuinely work for you.Because this is a re-release, Lisa also shares a few updates to the tools mentioned in the original episode, including the transition from Acuity to Calendly and from ConvertKit to Kit. While the technology may change, the underlying productivity techniques continue to stand the test of time.This week, episode 328 of the Positively Living® Podcast explores seven practical productivity methods that can help you reduce mental clutter, simplify recurring responsibilities, save energy, and create systems that support both your work and your everyday life.Key Takeaways:Discover how mind sweeping can clear mental clutter and get tasks out of your head.Learn how to use focused task lists and Most Important Things (MITs) to prioritize your day.Explore how automation can reduce repetitive work and save mental energy.Discover how templates can make recurring emails, posts, and communications faster and easier.Learn how checklists can prevent missed steps, support delegation, and create simple SOPs.Understand how scheduling and reminders can help you stay on top of both personal and professional commitments.Discover how a family command center can reduce mental load and improve household communication.Learn why visual systems can make responsibilities and schedules easier for everyone to understand.Explore why consistent processes matter more than constantly finding new productivity tools.Discover how sustainable productivity is about creating systems that keep life moving without adding overwhelm or burnout.Thank you for listening! If you enjoyed this episode, take a screenshot of the episode to post in your stories and tag me!  And don't forget to follow, rate, and review the podcast and tell me your key takeaways!Learn more about Positively LivingⓇ and Lisa at https://positivelyproductive.com/podcast/Stop trying to fit into someone else's productivity rules! Grab my free Productivity Toolkit, a collection of workbooks designed to help you explore how you work, uncover what truly matters to you, and create your very own energy-friendly systems. Get it here: www.positivelyproductive.com/plpkitCONNECT WITH LISA ZAWROTNY:FacebookInstagramResourcesWork with Lisa! LINKS MENTIONED IN THIS EPISODE:Episode 178 7 Techniques and Tools Used by a Productivity ExpertEpisode 220 How Decluttering Helps You Stress Less and Focus BetterTech Tools PlaylistPositively Productive Resources LibraryBook a Clarity CallAsync CoachingProductivity Toolkit(Find links to books/gear on the Positively Productive Resources Page.)Dance Song Playlist V1, V2, V3Music by Ian and Jeff ZawrotnyStart your own podcast with Buzzsprout!Request this Toolkit and other free resources at the Resources Page.

A federal construction firm runs standard operating procedures that assign every new contract an owner responsible for starting the submittal register, safety plan, and QC plan before the pre-construction meeting. Frank Spencer of Aztec explains how his team makes leadership, not the individual, accountable when a step falls through the cracks, and how a small firm keeps that discipline without hiring anyone to manage it. What you'll learn in this episode: Why accountability for a missed SOP step belongs to the leader who pushed it down, not the team member How to audit a segment of your process the moment something falls through the cracks instead of running slow full reviews The email and communication matrix that tells the team who must respond and who is only being informed How to cut SOP fluff and narrow focus when a firm realizes it has built too many layers Why a small business stays disciplined on process even when nobody can be hired to own it full time Chapters: 0:00 - How to ensure SOPs actually get used and activated 1:15 - Accountability sits with the leader who pushed the process down 3:34 - Auditing a segment quickly when a step is missed 4:52 - Staying disciplined on touch points before a problem hits 5:51 - Crucial conversations when the SOP is not working 6:33 - Cutting fluff and narrowing focus to fewer layers 8:00 - The email matrix and subject-line rules that reduce confusion 9:00 - Solving the frustration that started the whole system Mindy gives you the federal opportunities, agency signals, recompete intel, and pursuit briefs that tell you not just what contracts exist, but which ones to chase and how to win them. Sign up for free Daily Alerts and get opportunities delivered to your inbox before the day starts.

Your team's mistakes are costing you money, time, and trust. But the real problem may not be your employees… Most law firm owners hire experienced people and assume they should already know what to do. Then deadlines get missed, work must be corrected, clients become frustrated, and the owner gets pulled back into daily operations.In this episode, Richard James exposes the training gap keeping small law firms dependent on their owners. He explains why informal instructions, inherited experience, and a collection of SOPs are not enough to build a reliable team.You will discover:How to reduce costly employee mistakes in a small law firmWhy experienced paralegals still need role-specific law firm trainingHow to create a repeatable employee onboarding system for law firmsHow law firm owners can verify employee competency before delegatingWhy documented law firm processes fail without proof and accountabilityHow to train legal staff to complete work correctly without owner supervisionHow employee training systems help a law firm run without the ownerHow better law firm staff development supports sustainable growth and scalability

Your team is not failing because they are lazy, and your AI is not failing because it is “dumb.” The real problem is usually simpler and more painful: unclear expectations. When we delegate without clarity, we force people, virtual assistants, and AI agents to guess. Guessing is an invisible tax that shows up as rework, delays, awkward customer interactions, and the nagging feeling that you are working harder than you should. We walk through a practical workforce clarity framework for moving from chaos to clarity so your business can scale in the digital world. Think backyard fort versus steel building: one is slapped together, the other is built from a blueprint. We talk about documenting your messy reality, pulling apart SOPs and job descriptions, then rebuilding them into an expectation playbook with explicit success metrics. We also explain how to divide work into three clear lanes: strategic human decisions, tasks that can be optimized with AI, and work that is perfect for remote virtual assistant specialists. Then we show how NotebookLM can act like a planning partner when you feed it the right sources: your workflows, catalogs, website content, and even a “confession dump” voice note that captures your vision and constraints. From those inputs, you can generate an implementation plan, clearer delegation briefs, and assets like a slide deck or infographic that keep everyone aligned. If you want better AI output, tighter operations, and a customer experience that stays consistent as change accelerates, hit play. Subscribe, share this with a leader who needs clarity, and leave a review so more teams can stop guessing and start building with a blueprint.Send us Fan MailSupport the show

On this episode of TMFS, Marvin sits down with Automations Bae founder Chenell Moniq'ue to break down how to actually build AI systems that make money instead of just talking about AI on social media. Chenell traces her path from a real estate loss and a Cameo ad that brought in 800 credit repair leads in 12 days to building one of the most practical automation education platforms online, sharing why she had to shut her first business down before she ever scaled it right. They walk through her core framework of systems, automation, and AI in that order, live demoing how to build a scheduled email manager, prompt Claude for a real business growth plan, and even create an AI twin so you can show up on camera without ever hitting record. It's a hands on masterclass covering everything from SOPs and delegation to voice cloning and AI agents, closing with a clear message that you won't get replaced by AI, you'll get replaced by someone who mastered it.

You started a business because you wanted freedom. But now every client, invoice, follow-up, and decision depends on you—and you're working more hours than you ever did at a job.So did you actually build a business… or did you just create a harder job?In this episode of Mama's House To Penthouse, Prinston Hicks and Country Cowboy break down the mindset shift required to go from self-employed worker to true business owner.They discuss:• Working ON your business vs. working IN it• Why entrepreneurs become bottlenecks• The player vs. coach mentality• Delegation and hiring• Organizational charts and leadership• Building repeatable systems and SOPs• Key-man risk and key-man thinking• Why working harder isn't the same as scaling• Creative ways to build a team before you can afford large salaries• Moving from a worker mindset to an owner mindsetThey also discuss YouTube monetization, AI-generated content, content distribution, and why creating great content means nothing if nobody sees it.If your business can't function without you, this episode will challenge you to rethink what you're actually building.Follow Mama's House To Penthouse for weekly conversations about entrepreneurship, business systems, AI, leadership, marketing, mindset, and building a life of freedom.⏱️ CHAPTERS00:00 Intro01:35 YouTube Monetization Is Getting Harder03:29 Platforms Are Cracking Down On Engagement Bait & AI Slop04:43 Creating Content Isn't Enough Anymore05:03 Why Businesses Need Content Distribution06:31 Consistency & Getting Your Content Seen07:28 Penthouse Plays Recap07:58 Mama's House Mail08:00 Did You Build a Business or Just a Harder Job?12:15 Why Entrepreneurs Become Their Own Bottleneck15:00 Stop Thinking Like an Employee18:30 Building an Organizational Chart22:00 The Player vs. Coach Mentality25:00 Stop Doing Everything Yourself29:30 Building a Team That Can Execute Without You34:00 The CEO Isn't the Top of the Food Chain38:00 Key-Man Risk & Key-Man Thinking42:00 Systems Turn Work Into a Business45:00 Why Working 18 Hours Doesn't Mean You're Building48:00 Delegation, SOPs & Getting the Right People52:00 Why You Need to Step Back to Scale55:00 Stop Glorifying How Hard You Work58:00 How to 10X a $100K Business1:02:00 Creative Ways to Hire Before You Can Afford Full-Time Staff1:05:00 Stop Making Business Harder Than It Has To Be1:08:00 From Worker Mindset to Owner Mindset1:11:01 Outro

PATH TO SIGNIFICANCE | You don't have to run your real estate business from memory. It's about documenting what works and creating repeatable systems so your business becomes easier to run, grow, and hand off. In this conversation, Laura Major joins us to share how SOPs have helped streamline her business and create more freedom along the way.  To view the SOP Builder, click here.   In this episode:  00:36 What SOPs Really Mean 01:36 Clarity and Duplication 03:05 Proactive Systems Mindset 04:52 18-Month SOP Progress 06:42 Listing SOP Wake-Up Call 08:51 Brain Dump and Scripts 10:53 Handoff and Team Scaling 15:09 Goals and Capacity Planning 17:06 Refreshing Lead-to-Listing Flow 19:01 Post-Close Nurture Touchpoints 19:52 How to Start Your SOPs 20:43 What's Next and Wrap-Up   Subscribe to the More Than More Podcast for new weekly episodes as we discuss building meaningful and impactful businesses, careers, and lives through real estate. Apple Podcasts Spotify YouTube

Host Dr Russell Thackeray interviews Jodie Herbert in Canberra, Australia, founder of Ability Pathways Australia and a carer of three children on the autism spectrum.They discuss neurodiversity as natural variation in thinking, differences in autism categorisation (ASD 1–4), and how modern workplaces with constant digital channels can make neurodivergent needs harder to accommodate.Jodie describes practical, low-cost adjustments employers can make—written follow-ups, clear SOPs, and quiet workspaces or work-from-home options—and explains her data-driven “longitudinal study” approach: clients complete daily questionnaires for 30 days, producing visualised recommendations to help employers close the “implementation gap.”They also cover Australia's disability legislation and the NDIS, noting proposed 2026 funding cuts and a pending parliamentary bill, with concerns about service loss, economic impact, and participant wellbeing.00:00 Welcome and Introductions00:21 Life in Canberra01:28 Jodie's Story and Mission02:50 What Neurodiversity Means03:56 Autism Levels Explained06:37 Workplace Overload and Inclusion11:33 Simple Adjustments That Work14:57 Remote Work and Real Needs17:31 Closing the Implementation Gap20:56 Australia Disability Policy and NDIS23:32 NDIS Cuts and What's at Stake27:16 How to Connect and Final ThoughtsYou can contact us at info@qedod.comResources can be found online or link to our website https://resilienceunravelled.com

A private practice can look successful on the outside and still feel exhausting behind the scenes. Clients are showing up, revenue is coming in, and everything appears to be working, but the owner may still be answering every question, fixing every exception, following up on loose ends, and carrying far too much of the practice in their own head. In this episode, Gordon talks with Lisa Permar about the small, repeated friction points that quietly drain a practice owner's time, attention, and energy. They explore how everyday tasks around intake, scheduling, billing, documentation, and team communication can become much bigger problems when there are no clear systems behind them. Lisa also shares her framework of moving from firefighter to builder to operator and explains why hiring more help does not necessarily solve the problem if the processes themselves are unclear. Gordon and Lisa also discuss delegation, creating simple and useful SOPs, and what it takes to build a practice that can continue functioning when the owner needs to step away. Whether you are running a group practice or working solo, the goal is not to automate every interaction or remove the human side of your work. It is to create enough structure around the predictable and repeatable parts of your practice that you can protect your attention for the things that truly require your judgment and care. Resources Mentioned In This Episode  Subscribe to YouTube Wise Practice Summit Read the show notes here Watch on YouTube Use the promo code "GORDON" to get 2 months of Therapy Notes free Consulting with Gordon The PsychCraft Network Follow us on Instagram Meet Lisa Permar Lisa Permar is an operations architect and the founder of Zero Friction Practice, where she helps private practice owners build the systems their businesses need to run smoothly without relying on memory, constant oversight, or late nights. Drawing on years of experience building the operational backends of businesses across multiple industries, Lisa specializes in helping clinical practices improve intake, scheduling, billing, cash flow, delegation, and documentation. Through the Zero Friction Method, she works alongside practice owners to install practical infrastructure, create clear playbooks, and remove the owner as the bottleneck so the practice can operate with greater clarity, consistency, and freedom. Free Practice Friction Quiz + Friction Tax Calculator The assessment identifies their Practice Friction Type (Firefighter, Builder, or Operator), estimates the financial impact of operational friction inside their practice, and provides a clearer next step based on their results. Podcast listeners will also receive 55% off The Friction Tax Blueprint, a step-by-step diagnostic that helps practice owners uncover where their practice is quietly draining time, money, and mental bandwidth. Through five guided assessments and calculations, they'll identify their biggest operational leaks, estimate the true cost of those inefficiencies, and walk away with a prioritized 30-day action plan so they know exactly what to fix first.  Discount code: THERAPY50 Website Instagram Facebook

“It's not always about how are we going to do it, but who.” Connect With Our SponsorsSolventum - https://go.solventum.com/clarityGreyFinch - https://greyfinch.com/jillallen/A-Dec - https://www.a-dec.com/orthodonticsSmileSuite - https://getsmilesuite.com/ Summary In this episode of Hey Docs!, Jill Allen presents on the “Who Not How” mindset, urging orthodontic practice owners and managers to stop centering themselves in goal achievement and instead identify the right “whos” (team members, third-party partners, coaches, and tools) to execute. She critiques arbitrary, repetitive goal-setting without plans or resources, and warns against Superman/Superwoman syndrome driven by ego, control, or reluctance to spend. Jill explains the multiplier effect of working with capable people and outlines a hierarchy of business needs—from solid daily operations and systems, to financial stability, market presence and patient experience, innovation and growth, and ultimately freedom. She highlights practical AI “whos,” demonstrating how ChatGPT can rapidly create social media strategy, messaging, and calendars, and how Canva can produce branded templates, bulk posts, and AI avatar videos for tasks like patient instructions. Connect With Our Guest Jill Allen & Associates - https://www.practiceresults.com/ Takeaways Stop asking how and start asking who. The right people get you to your goals faster than any plan.Every successful person has a coach or a "who" helping them level up.Make sure your goals are achievable and backed by a real plan.Superman/Superwoman syndrome is real. Ego and control can keep you stuck.Delegation isn't a weakness. Trust your team to help you get things done.Building your practice on a solid foundation is essential: daily operations, systems, and the right team members.Give your team members a career path.Your market presence matters. Patients are researching you before they ever walk in the door.ChatGPT can handle social media strategy, SOPs, job ads, blogs, and more in minutes.Canva makes professional, on-brand content creation fast and affordable for any team member.Chapters 00:00 Introduction05:18 Goal Setting Fallacy08:07 Superhero Syndrome Mindset15:44 Multiplier Effect and Picking Whos20:59 Business Needs Pyramid26:49 Whos for Ops Finance and Marketing31:31 Freedom Through Growth34:55 AI as Your Who36:45 ChatGPT for Social Media46:08 Canva Templates and Avatars52:29 Final Takeaways and Next Steps Episode Credits:  Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Garrett LuceroAre you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?Reach out to me- www.practiceresults.com.    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.    New episodes drop every Thursday!   

With just a little over a month away from the 2026 Independent Hotel Show Miami taking place, special guest and President of Staypineapple Hotels Inc., Dina Belon, joins the Suite Spot to discuss the Stayepineapple brand, the independent hotel industry, and what she is looking forward to from IHS Miami 2026! Ryan Embree: Welcome to Suite Spot, where hoteliers check in and we check out what’s trending in hotel marketing. I’m your host, Ryan Embree. Hello, everyone. Welcome to another episode of The Suite Spot. This is your host, Ryan Embree. Back for another edition of season two of our independent hotel show series, where we are getting geared up and ready for that annual tradition down in Miami Beach at the Independent Hotel Show. We cannot wait. We’re gonna talk a little bit about it with our guests. We actually met for the first time in person last year at this event. We’re able to spend some time with her. Dina Belon, president at Staypineapple Hotels. Dina, thank you so much for joining me back on The Suite Spot. Dina Belon: Oh, thank you so much for inviting me, Ryan. This is amazing. I’m so excited. We had such a good time in Miami last year, it was a blast and, uh, talking to you felt like I was talking to a friend. Ryan Embree: Well, I appreciate it. I feel the same. Just honored to be speaking with you here. And I can’t believe we’re here. It’s we’re just months away from the Independent Hotel Show. It’s gonna be bigger, better than ever. We’re excited about it. We’re gonna talk about it. But we did have you on for the first time, so we had the opportunity. Usually, I start these episodes by a little bit of a background and kind of an introduction, but I’m gonna start a little unorthodox today. There was a post that I saw on LinkedIn, which by the way, for our Suite Spot listeners, make sure you say, uh, you follow Staypineapple Hotels and Dina. Great follows on LinkedIn. But there’s an, an article called Everything Staypineapple Hotels Dina Belon Does in a Day. And I thought that was such a cool and creative idea and concept. Talk to us a little bit about how that idea originated and give us a day in life. What is it like to be Dina Belon? Dina Belon: Well, I tried to be very honest. Hopefully it was fun too. I, there’s a lot of humor in my day, and so hopefully that came across. Um, the magazine, uh, that’s a local magazine here in, uh, east, the east side of Seattle and Bellevue and Kirkland area of Washington does those highlights of leaders in the area, um, on a regular basis. So it was fun, uh, a little stressful because you had to, like, take photographs and, you know, kind of just walk through your day. Um, I loved, though, really integrating my pets, because they’re a big part of my life. And so it started off with Molly waking me up at 5:45, which is actually what she does every morning. About 15 minutes before my alarm goes off, my little kitty cat starts yelling at me about wanting water. Um, so yeah, all the way until, you know, 8:00 at night and a lovely glass of wine with my husband. And all the shenanigans in the middle. Ryan Embree: Yeah. And I think it’s so cool because I think it, you know, we obviously work in the people business, right? In hospitality. Uh, we host people from all over the world, all different walks of life. Um, but to see, you know, sometimes, uh, I think right now, especially right now, right, when there’s all this talk of AI and technology and stuff like that, it’s really refreshing to see our industry leaders. And I get that. I have the, the privilege of getting that, interviewing some of the industry leaders when they talk to me about their, you know, beginnings and, and how maybe they started as a bellman or a front desk agent or fell into the industry. And I think the more that we can kind of humanize and show that these are people that really have a true passion for serving other people. Um, and then on the other side of the front desk, the guests that come into our lobbies, they are people too, whether they’re on a work trip, where they’re trying to escape. You know, sometimes it, it’s refreshing to take, take a beat and think about that. And that’s exactly what this article did for me because it is, you know, even though we’re hospitality, we’re in it, the hustle bustle, 365, twenty four seven. We’re still people, right? Yeah. We’re still people with our pets and, and, and our, uh, you know, what we like to do. Um, so it was a really cool, I think, uh, refreshing look. I wa – I definitely wanted to bring that in. Br – um, and, and your love of pets, it goes right along with your brand, uh, Staypineapples Hotel. And, you know, I’ve come to know and love through your content, your keynotes at the Independent Hotel Show, uh, following you on LinkedIn. For those audience members that might not be as familiar, uh, share with us, uh, a little bit about what makes Staypineapple Hotels so unique and one of a kind. Dina Belon: Yeah. So we are the opposite of corporate uniformity, uniformity. Uh, we’re really about, you know, a boutique sp – hotel experience with a lot of personality. Um, so one of the things that we’re well known for is the naked experience, um, which is, uh, a little eye-opening to a lot of people, but all it really is, is a fun, cheeky, which we like to do, uh, marketing way to talk about our bed and our bedding and our linen and our terry is so comfy, cozy and amazing, you’ll wanna sleep naked. Um, so it, and we give you an, a big cuddly robe so that you don’t come to the door naked. Ryan Embree: There you go. Dina Belon: Um, so that, that’s, that’s very indicative of the Staypineapple personality. Um, we’re also, um, not just pet friendly, we’re dog obsessed. Um, so we, uh, really go over the top with our pet program. We have a partnership with Soundz, S-O-U-N-D-Z, uh, that is, um, uh, sounds, uh, in music – Sure. That, um, pets like and that calm them when they feel nervous, um, that is available for guests, uh, at no cost, a 14-day, uh, free trial. And then, um, we have a partnership with, uh, an emergency veterinary, uh, service called Veg. Um, of course, you get beds and bowls and treats and, um, water bottles and poop bags and all kinds of stuff when you bring, uh, your furry friend. Although we’re dog obsessed, we also love kitty cats too. I have two kitty cats and two dogs. So, um, we, yeah, we’re, we’re pretty over the top with the pet thing. And then we have a, we have a number of the properties that have, uh, hotel dogs as well. Um, so one of the management staff ha – brings their dog to work every day and has really become a, a core team member. Um, you wouldn’t believe how many reviews we get, uh, with our, our furry, uh, friends being, uh, listed as their favorite part of the hotel. Ryan Embree: Yeah. I’ve seen them at trade show nows at industry trade shows. Yeah. You’ll have, like, a puppy break. Uh, brilliant. Brilliant. Dina Belon: It’s my favorite thing. Ryan Embree: Yeah. It just gets people in, in, in a happy mood. People love it. So, uh, and, and the focus of, of the dog obs – dog obsessed, um, i- i- is, is so smart. I mean, p – you know, people. We always think about how stressful travel is, obviously, from a logistics and s – and people standpoint, but obviously on our pets too. They’re in a place that they’ve never been before. Um, they don’t know that they’re heading across the country or even down the road. They’re in somewhere unnatural. So that’s really, really cool that you can kind of make them feel at ease there. And, and I’m sure the guest feedback, uh, from that has been really, really great to see. Um, now, you talked about, um, Staypineapple being a, a very unique boutique brand. Um, I noticed one word you didn’t mention in there, which is, uh, independent or non-branded. Uh, you prefer the term unchained. And I wanna explore that a little bit. I don’t wanna give you too much, uh, of a question. I, I’d like, like you to kinda run with that. Why do you prefer unchained to maybe independent segment or non-branded? Dina Belon: So to me, independent, non-branded, um, you know, indicates that we’re small or we’re isolated or, um. And, and I think it’s, um, diminishing to 30% of the hotel sector, which is truly unchained in both term, both ways that that term can be used. One, we are not attached to a chain in literal terms, but we’re also unchained from a limitation perspective. I think what is so amazing about the independent or the in – the unchained sector of the market to the guest is the founders, the visionaries, the leadership teams, the hotel teams at these hotels put their lifeblood and their passion and their vision and their belief in hospitality into these properties and into the experiences guests are gonna get. It is not a corporate ownership that is managed by a brand that has 5,000 other w – hotels just like it. And, you know, the onsite hotel team has reams of binders to tell them how to do their job. Um, we believe very much in no SOPs. Um, we have, uh, ultimate SOP. It’s do the next right thing. That’s the SOP for Staypineapple. It’s that simple. Just do the next right thing. We help the team understand that a little bit with kind of some guidelines, which is what is the best thing for you and your colleagues? What is the best thing for the guests? And what is the best thing for the business? And if you frame that question, those questions under do the next right thing, anybody can make the right decision at any moment, at every level of the organization. When we talk about empowerment, it isn’t, you know, we’ve given you a toolkit. I always loved this, because I worked in, in the brands. Um, and we always had a toolkit. You had a toolbox full of things that you could use to solve a problem. Well, I don’t need to give you a toolbox. You are a grown person that is a professional in the hospitality industry and you’ve entered this industry with a passion for people. Why would I tell you how to do your job, um, in every aspect with books of SOPs? Instead, I should get out of your way and let you be who you are in an authentic way. Because that connects with people. If, uh, you know, we put, we put people in our industry in a blazer, a Navy blazer, and a name tag, and tell them, “This is how you answer the phone. This is how you greet somebody. This is how you do this.” Basically, you’re a representation of the brand, so you need to fit in this box. Well, I believe in a different hospitality, in a hospitality that is, um, grounded in, um, real people and real human beings and, and mistakes even, and quirkiness, and stuff that you wouldn’t necessarily, uh, engage in or experience in your normal life. That’s why you’re traveling. You wanna experience different things and new things. You’re going to a new place. And so we don’t have, um, dress. We don’t have uniforms for our front of house team members. We do for back of house simply because we don’t want the back of house team to have to ruin their own clothes because the engineers get their clothes snagged and the housekeepers get their clothes dirty and, you know, so it’s more just to take care of our team. But, um, the front of house team doesn’t have uniforms. They get to wear their own clothes to work. That’s another idea. It’s like, I want you to be you, but wear this black polo shirt that makes you look like everybody else. Or Navy Blazer that makes you look everybody, right? Like the entire concept of what we think is normal and standard in our industry is the antithesis of what we’re trying to create as an experience for a guest. Um, so it’s really important to us, you know, you can have colored hair and ear piercings and tattoos. And I remember early in my career, it was always, um, I love to tell this story. Um, the, the dress code, because I was a manager, so I was allowed to wear my own clothes, but the dress code was, had to have, um, pants or a skirt, uh, a, a jacket, had to have a blazer, and it had to be of solid color. So what I’ve got on today would not have applied. Um, my shoes could not have open toes and an open heel, one or the other. And I had to have pantyhose on. So I lived in Florida. I remember I stopped wearing pantyhose at some point because they were hot. And so I, I actually had an HR person, uh, come up to me and say, “By the way, um, we’ve, we’ve noticed that you’re not meeting the dress code.” And I just turned around and looked at her and I was like, “Those things make me sweat. I have to be out by the pool sometimes. I have to be outside. It’s too hot. I’m not wearing them. Fire me.” Ryan Embree: Yeah. Yeah. Dina Belon: That was the end of pantyhose in our dress code. I was like, “Good luck with that.” Ryan Embree: Right. And I’m sure the person on the other side, you know, it, it, they were just obviously following the guidelines – Right. And the standards of what was put before them. And you’re absolutely right, Dina. You know, the, the one thing that we talk about all the time, and you talk to. Uh, I’ve talked to industry leaders about is, you know, what makes your management company brand property so great? Usually the first thing they say is they’re people. Yet, when you’re putting those people in a box, how great can they actually be, right? Every property is so different because of the individuals that make up that property. Um, so, you know, that thought process is, is so brilliant to, to think of the individualism and the passion can kind of shine through because it’s those stories that you talked about in the unchained or the independent sector that, that reason why I, this is one of my favorite series, because I get to sit and talk to independent hoteliers and, and hear their stories, their struggles, their challenges, but also their successes, their passions, where they built this, this property that has been, you know, where they’ve had these struggles, but they’ve gotten over the hump and they just love it so much and you can just see it come out in that, that, uh, conversation. It’s, and sometimes very different. Nothing to knock the brands, but sometimes very different when you’re talking to a GM of a branded hotel. Um, and it’s m- maybe just a stop on, on their way to the career. So it is one piece of advice I hear all the time is if you’re a hospitality professional out there, you know, maybe explore the independent hotel down the road. You know, get some good experience there. It’ll, you’re definitely gonna learn a lot, that’s for sure. Yeah. Um, you’re gonna get a lot of – Well, it depends on – Yeah. Dina Belon: Yeah, what you like, right? And I agree with you. One isn’t right or wrong. I spent the vast majority of my career in the, in the branded hotel space. Um, and I just found my happy place in – Sure. In the independent space, right? I, because I was always bucking the rules when I worked in the brands. And I didn’t, I didn’t even know what boutique and. I, I though boutique hotels were just little. Like, I literally, when I started at Staypineapple, I love the story too. ‘Cause when I started, I was like, “I’m gonna come in and show them how to write SOPs and, and brand standards, and we’re gonna standardize this, and we’re gonna scale it, and it’s gonna be, you know, blah, blah, blah, blah, blah.” I had, I told, because I had spent my whole career in that space. Um, I believed passionately in brand standards when I started at Staypineapple. And I remember, um, our CFO telling me, “Do not say the word brand standard. You will send Michelle off the deep end.” Michelle is our founder. Yeah. And I was like, “What? I don’t understand.” Yeah. “How could you not have brand standards? How do you even operate this place without brand standards?” Right? Right. Um, and, and it took me a couple of years to really internalize what the difference in the business model is. Again, one is not right or wrong. They both have their strengths. But if you’re, uh, a free spirit, if you’re somebody. Like we hire for three things. Authenticity. Like your. First of all, people underestimate the willingness to be authentic. If you have been trained to put on a mask when you go to work and, and almost be an actor and play a part at the hotel, it’s very difficult to take that mask off and, and allow the vulnerability of being yourself. ‘Cause if somebody rejects you when you’re being yourself, it hurts a lot more than if a guest rejects you and yells at you when you have a mask on. That’s a Ryan Embree: Great point. Dina Belon: You’re being somebody else, right? Yeah. So it’s a harder position for our team members, I think, to be their authentic selves. Um, the next is really critical thinking. The ability to problem solve and, and, and be creative and figure out ways to, um. We know to say yes. That’s one of our sayings. We notice. We know how to say yes. Yes is not always a direct yes. Sometimes you have to go around to get to yes, but we know how to do that. And that’s all about creativity and critical thinking. And then really, the last one, um, I think is underserved in our industry, which is emotional intelligence. Um, that ability to read people. And, and it connects to that critical thinking, right? If I can, if I can, uh, connect with you on an emotional level and understand you better, understand your psychographics as a person, which is much deeper than that you like Diet Coke, right? I want to know things deeper than that about you. Then I can use that emotional intelligence to be creative and create, create hyper-personalized experiences for you. That is something that I think isn’t. It. The industry in general, particularly on the branded side, does not foster in our industry. If those things are interesting to you, then go check out the independent or unchained space, because I think you’ll be a lot happier coming from a recovering brand employee. Ryan Embree: Ryan Embree: Yeah. I, I love that. I love everything about that. I mean, those skills are. I mean, it’s, it’s at the core of hospitality, um, especially the emotional intelligence. And I think y- you’re absolutely right. It’s a skill needed now more than ever, by the way. Um, and it’s gonna get trickier to navigate. So we’ll be those, those younger, um, hospitality professionals and, you know, at, at, at any age, really, that invest that time and effort into honing in that skill that are gonna, that are gonna see successes there. Um, I wanna, I wanna take, uh, a step back, Dina, and kinda look at the hospitality landscape right now for independent and, or unchained, uh, uh, hotels. Where do you see opportunity in today’s landscape? And then maybe where are some of the bigger challenges that, that they’re coming up against? Dina Belon: Sure. So I think one of our biggest opportunities I just mentioned, which is hyper-personalization, um, we really look at this, i- if you kinda start at the beginning of the process of how you do hyperpersonalization. Um, it really starts with zero-party data for us. Uh, every brand or every group or every, you know, independent hotel is different, um, in their philosophy on this. I’ve certainly, um, experienced and, um, met with people that do research on their guests online. They look up your Facebook page. They check you out and see what you might be talking about. Um, we have decided to take the approach that we only wanna use data that you have freely and willingly given us. Um, so we communicate with our guests a lot, um, when we can. So there’s a little bit of a differentiator here when we talk about this. Um, if you’re coming in as an Expedia or a Booking.com guest, probably not getting this experience because we don’t have, we don’t have much information about you, and those OTAs don’t like to share. So, but if, uh, you’ve stayed with us before or it’s a direct booking, then we have communicated with you, um, in a way that is fun and cheeky and kinda starts to get you. Um, w- we like to, we like to encourage kind of a pre-arrival experience that is, um, engaging and, and, and gets you kind of primed for what Staypineapple is gonna be like. So you’re not, like, smacked in the fa – you know, you’re expecting a Marriott courtyard and you’re smacked in the face with Staypineapple. Ryan Embree: Right. You got a dog running up to you and yeah. Um, Dina Belon: So one of the things we do is ask a very open-ended question, um, in a pre-arrival email to all of our, uh, direct booking guests. And it says, um, basically in a cheeky way, I don’t remember exactly how it’s phrased, but it’s why you come in to stay with us. And you would be shocked at the amount of information that people share with us and, like, get into deep personal things and tell us all kinds of stuff. That is a trevor – treasure trove of information. Again, that’s stuff that matters. Not whether Jack Daniels is your favorite, you know, liquor. Uh, like, I wanna know that you’re. What, what do you volunteer for? What, what are you passionate about? What do you care about? Are you married? Do you have kids? You know, like, the things that, that you really, really make you who you are, right? That’s, that’s what we really look at for hyper-personalization and allows our team to use their creativity. So that’s just step one, right? Gotta have the information. And then two, you have to have a culture of people that are encouraged and inspired to be creative, to do fun, interesting things, not just deliver a bottle of wine to your room. What? Ryan Embree: Yeah. Dina Belon: Right? Um, like, do something that’s about me, not about you. It, like, that’s what I always say. To me, the bottle of wine in the room is about you buying my loyalty. It’s about you as a hotel. It’s not about me as an individual. So everything should be about the individual and about what makes them excited or happy or feel welcome or feel like they belong, um, there. How many times have you walked into a hotel and you felt like there was a cool club and you didn’t belong? Ryan Embree: Mm. Yeah. Dina Belon: So awful. It is the worst thing about hotels, I think. One of the other things that I just find, um, disheartening about our, our industry is that many people that are not related to the hotel business think you can’t go in a hotel if you’re not a guest. That’s so sad to me, right? Like, there’s, there’s this perception of a barrier, and it’s the opposite of what we should be. Like, we believe our hotels are very much a community hub. And so we encourage the community to come into the hotel. And we don’t even, we don’t have a lot of food and beverage. And some of our properties don’t have any. Some have just limited. We have a few full-service restaurants, but it’s not about us wanting to make money in our restaurants. It’s about us wanting to create an atmosphere in the hotel that is engaging and activating for the guests that are coming. ‘Cause the guests wanna interact with locals. They don’t want to interact with somebody from New York – Right. When they’re in Seattle. They wanna hang out with Seattle people, right? Yeah. So it’s, it’s a real win-win model, but you have to turn, you have to turn that barrier so many people think exists. Ryan Embree: Well, you touched on two things there, Dina, that at the core of this independent hotel show series, it really comes back to, which is loyalty, you know, just fierce, fierce loyalty for inde – I mean, the type of loyalty that I hear from guests talking about independent hotels is very different from the other points or nights that I’m, that I’m hearing in, on the other side of it. And, and it’s a depth that will be word of mouth. I mean, when you talk about word of mouth, like, that is the ultimate s – what marketing can’t buy, right? That storytelling that they’re going to be able to provide you champions of your brand and advocates for your hotel. Uh, the second thing is local community engagement and getting the community on board with what you do. I see it no greater place than Miami when we’re at, at the independent hotel show. And they talk about trying to just infuse that Miami culture into their own properties. And it does attracts a lot of locals. And, and you’re absolutely right. It’s, there’s a parallel where probably somewhere where you, where we talk a lot about reputation and people being scared of those one-star, two-star, or even negative feedback in any sense of it, embracing that and saying, “I don’t want one-star reviews, but I wanna see the negative feedback so that I can fix it, right? I want those, I want those locals to come into my hotel. Um, I don’t wanna put that barrier up because I wanna be that community hub. I love that. So what about any challenges you think right now? Dina Belon: Yeah, I think, um, the, there’s, there’s a number of challenges. I mean, I can, I can talk about the obvious, the headwinds on inflation, the cost of human and financial capital, maintaining service quality while we’re trying to maximize profit. Yeah. I like all of the blah, blah, blah. All of the, Ryan Embree: Yeah. All those talking points. Dina Belon: Yeah. They’re not very fun topics though. Um, honestly, I think the most interesting topic right now is really AI. And I do think it’s our biggest risk, particularly in our, our world of this unchained or independent hotel space. It’s the biggest risk we have, and it’s also the biggest opportunity. And it could go either way. And I think it will probably go hard one way or the other. It won’t be somewhere in the middle. And the reality is, is AI, AI search, which is kind of where we’re at right now, not, we’re not really to the point of bookings starting a little tiny bit. But, um, AI search is focused on very deep, complex, broad data about a hotel. So a, a person, and it really starts with the search parameters. You’re going from keyword search, like, I’m going to Seattle and I wanna be near Pioneer Square, to, I’m interested in a boutique hotel with a cool vibe that has a restaurant and provides a great sleep experience. Those two searches are completely different and is where the threat and the opportunity comes from. The opportunity is, as the hotel owner, operator, you have the best opportunity to create very deep content that is searchable by an AI. Compared to Booking.com and Expedia and all the others, their scale just does not allow them to create that kind of deep content for every hotel on their site, right? So you can create a higher value for the AI search to go to your website over somewhere else that it can go find your hotel. You might still find your hotel, but you’d rather get the booking. Um, direct and get the AI sending the guests to your website to check out the hotel than to booking.com ‘s website to check out. So that’s where the opportunity is. Threat is very real that the big brands and the OTAs have the pocketbooks, bandwidth, the resources to win at this fight and come in and put themselves between us and our guests. And so I think both at a legislative level, all the way down to individual property advocacy and elevating your voice online and everything in between, every hoteler, hotelier needs to be paying attention to. Because in the next five years, you could lose, you could lose the connection to your guests prior to arriving. And that, for us, that would ruin a huge part of our experience. Like we have pre-arrival concierge that helps you curate and plan your experience for your whole trip, not just your hotel stay. All of that would be for naught if I can’t communicate with my guests. Ryan Embree: 100%. Yeah. Uh, seismic shift happening, technologics pl – like shifting beneath us. Uh, I think you’re absolutely where it’s gonna impact everyone from the big brands all the way down to the small independent hotel who, who thinks, “Oh, this is, this isn’t coming for me. It’s gonna have wide ranging effects. It’ll be very, very interesting to see.” But share your concern, but also hopefully that little bit of hope there too, that it, it does go that right way and hospitality stays in, in somewhere where we come to know and, and love our industry. I wanna shift gears. Another thing I’ve, uh, learned about you over the years following your content and your career is your work, uh, inspiring, empowering the next generation of female hospitality professionals. Dina, I’ve seen you on stage at, at multiple panels, uh, a- a- around this subject. Tell us a little bit about the work you do behind the scenes and any tips you would share for up and coming Suite Spot female listeners or just the listeners in general here. Dina Belon: Yeah, I do. I love this topic. I, I love to empower women. Um, I think, uh, uh, we’re, we’re a force in this industry, um, and our voice should be heard. Um, so I, I like to support other women by a couple of things. Um, you’ll, you’ll, you’ll start to notice, I like to simplify things down to like one, two, three points at most. Yeah, I like it. Um, because I think it’s the way the human brain works. Sure. And the best way we can kind of, uh, create change – Yeah. Is by having a very focused, uh, approach to it. I really like self-advocacy, um, and encouraging women to self-advocate, because I think in general, this is a generalization because it’s not all women, but in general, we’re not great at it. Um, men are much better at self-advocacy than women. There’s been all kinds of study and research done on that. Um, and it’s a huge part of why women are paid less, why women are promoted less, because they just don’t ask. They don’t raise their hand. Um, and so I. And then the, the second point kind of ties in, which is leading by example. And so I think I love to tell stories about my career when self-advocacy was a benefit to me and how I got to where I am. And I’m afraid of it too. Let me tell all the female listeners I am not great at self-advocacy. Um, I’ve learned to do it over the years while I’m kind of gritting my teeth in the back of my mouth. Um, but I, there’s been a number of times when, you know, the really, the places where my career really took off, um, I stood up for myself and I raised my hand and I said, “I can do that.” Or, “I can even do more than what you asked me for.” So I’ll give you an example. Um, when I was at Wyndham, um, we, we acquired another company that did the same thing as we did. Um, and we were looking at how to create efficiency and blah, blah, blah. One was in Seattle and one was in Florida. And I was in the Florida office and I was asked, and we were the acquirer, so we acquired the company in Seattle. And so I was asked to fly out to Seattle and check out how my division, which we did all the renovation work and capital improvements and stuff like that, how my division would work with the group in Seattle. And so off I went on a plane and met with them and talked to them and figured out how they did things and figured out how we did things. Um, and so the ask was like, how do we merge the two and how do we create some efficiency? And I came back with a combined team that had me at the top of it with a promotion to vice president. It was really hard for me to do. It was a little bit easier because I gotta do it in writing and send it in and I didn’t have to say it out loud. Um, but it worked. And it was the first VP role I ever had. I was one of the youngest vice presidents at Wyndham. I remember the first time I went to the all leadership meeting, which was, happened once a year at Wyndham. There was 500 people there. This is vice presidents and above. Um, that’s how large the organization is. Um, that’s less than 5% of the employment base of the company. Um, and I was one of the youngest and I was one of the few women that were in the room. And I was blown away by that factor. And I went, “I, I need to work at do- doing something about this. I need to help other women.” ‘Cause particularly 20 years ago probably, um, there was a little bit more sharp elbows among women. There were so few seats in leadership that we were competing for them. And I think women weren’t as good as we are today at lifting everybody up instead of competing with each other. Adding more chairs at the table instead of competing for the one that a woman is gonna fail, fill. Um, so those, I think, are really my biggest things that I recommend younger women focus on is be an example to other women around you, above you, below you, beside you, I don’t care. Advocate for yourself. Advocate for other women and support each other. Um, don’t compete with each other. Ryan Embree: Yeah, I love that. I love that story. And I think we, you know, it’s inspiring to hear those, right? Because it, it can be scary sometimes. Um, but to hear those, those stories, those real life, um, you know, personal, uh, examples in front of you, those are the things that maybe get you that extra bit of confidence there. And it’s, it’s very, very cool to see. So, uh, appreciate your work there. And, um, you know, ex- excited to, to share that with those tips for the audience. Definitely wanted to, to, um, go into that topic a little bit. Um, but this is the Independent Hotel Show series. We might change your episode to say Unchained Hotel Series. But, uh, we’ll, we’re gonna. This is. We’re talking today about the Independent Hotel Show happening this year, September 16th and 17th. Uh, Miami Beach. Remember, listeners, uh, don’t forget to use promo code Ryan26. That’s for a complimentary, uh, registration. Dina, you’re on the advisory board. You’ve been a long time supporter of this show. What inspired you? Take me back to when you were first kind of asked to get involved with the show. Uh, what inspired you to get in, like, first involved with it? And how do you see it supporting independent hoteliers? Dina Belon: Yeah. I was, uh, introduced to it before the very first one and asked to be on the advisory board. And it was an immediate yes, and yes, what can I, what can I do to help? Because I knew that there was a gap in our industry in the independent space for a place for independents to get together and have real conversations and real opportunity to collaborate and learn from each other. We’re so isolated, um, in, in many ways. Like, we don’t have a mothership to create all of the stuff, the, you know, programs or education or philosophy or how do you do this? Or what do you do with that? Or, you know, how do you get mustard stains out of the towels? You know, like, anything. Like, we don’t have a mothership that helps us, that hands us a bunch of stuff and tells us how to do it. Each of us are creating all of this on our own. And that’s part of what makes our sector of the industry so unique and great, is that you get a different experience at every property because they’re all created through a visionary process. But there’s also a lot that we could share best practices and adapt what somebody else is doing to what we’re doing. I, like, I love to talk to, um, suppliers and vendors and tech companies, um, that reach out to me all the time because I learn from them. I learn what they’re doing, um, how one of their customers is doing something. You know, like, we constantly have a need for new knowledge and collaboration in our space that didn’t exist. And so this show is one of the only things that are really in our space focused on us and give us the opportunity to do that. It is an incredibly good show. It’s so well curated from, uh, an educational perspective, from the sessions. There’s multiple stages. Um, everything is in one room, which I love. Um, you can, you know, you can be listening to a panel discussion that’s really energizing, and then you’ve got a 10-minute break and you can run over and see a vendor that you wanted to talk to because you’ve only got 10 minutes. And then you get, you know, it’s not spread out. It’s not like the big shows where, you know, you’re gonna have to walk 10 miles to get to something. And the people that are there care and are focused on the independent space. So you’re also not gonna get the eye rolls and the you’re too small and we don’t care about you, and oh, you’re not part of Marriott, uh, you know, conversation, whether with vendors or with anybody, right? The, the people that are here are passionate about this part of the industry and are ready and willing to help anybody that comes to the show improve what they’re doing. Uh, like, I love helping other independent hoteliers, uh, in any way I can. In any context, talking about distribution, talking about guest service, talking about, you know, any, any part, because there are enough customers out there for all of us. I know we’re competitors, but, um, helping, helping everybody lift is a much better strategy than trying to elbow somebody out. Ryan Embree: Absolutely. We’re all in it together. 100% agree. And it’s funny, you know, you were mentioning at the, at the top of the answer about, you know, how independent hotels don’t have some of these resources that the big brands do. Uh, you know, one of the, one of the common things that big brands do is have an annual conference, right? And they get everybody together and, and share ideas and challenges. This is like the annual conference for independent hotel shows. So it’s a sense of belonging. Um, it’s a different energy. It’s a different. It’s, it’s a different type of, uh, uh, of event. Um, it. So real quick, first, uh, tip for any first time attendees that, uh, might be going. Dina Belon: Yeah. Um, I think two. Again, I love my, my two or three points. Um, be curious. So show up curious, um, and, and open and willing to share. Um, because that’s what your, your analogy to a brand conference is perfect because, um, that’s what we’re there to do is help each other. Um, and being curious will help you just be a sponge and take things in. Um, use, use AI in this scenario, um, and help have an AI assistant help you, an electronic one in your pocket, help you remember all the stuff that is gonna come at you because it’s gonna come like a fire hose and it’s gonna be really hard to remember it all when you get home. Um, I use Pocket for anybody who cares. It’s a little tiny device that I literally keep in my pocket. And I push it anytime I have an idea, I can just talk into it. Or I can push it if I’m having an interesting conversation with somebody and it’ll record that conversation. Of course, I ask the person before I do it. Um, but right? So that it, so that you’re, you’re capturing all of that interesting, cool ideas and, um, vendors and sup – you know, people that can support you. Um, it, walk away from an interaction with somebody and they’ve handed you their business card. Take your little device. It can be your phone too, but however you wanna do it and say, “I just met Ryan with Suite Spot and I really wanna be on his podcast. I need to reach out to him after when I get back.” And then your little AI will give you a to-do when you get back, uh, home. So that’s, that’s my number one tech tip. Um, and then I think the other, the opposite of that, which is a little challenging sometimes, is set the technology down and be present and be aware and pay attention. And don’t be on your phone answering emails from your staff back at your hotel. Like, I know it’s super hard to disconnect and, and be present while you’re at the conference, but you’ll gain a lot more if you’re there and you’re listening and you’re talking. Like, if you go to some of the educational sessions, raise your hand, ask questions. Make a point. Don’t even ask a question. If you’ve got an idea that the panel needs to hear, raise your hand and say it. Um, because it’s a, it’s a dialogue. This isn’t a. There’s, you know, we don’t have the president of Marriott and the president of Wyndham sitting on a panel telling us all how to do things. We’re all collaborators that are telling how we’re doing things and wanting to hear how you’re doing it and figuring out how we can share, share those ideas. So be present. Ryan Embree: That, that’s a great. Yeah, that’s a great mindset to, to enter this show into. My tip is gonna be make sure you see Dina Bellin on stage, uh, because she’s gonna be there once again. You’re gonna be moderating a powerhouse panel. Hospitality is not a department. Um, give us a sneak preview, if you can, of what that discussion might unpack and maybe your thoughts on the topic. Dina Belon: Yeah. It’s really gonna be, you know, about how hospitality is a culture. It’s not a silo. It’s, um, it’s really formed over time through behavior and modeling. Um, it’s not training manuals. It’s not a poster on the wall. It’s values. Um, it’s about, um, really taking everybody in your organization, whether it’s ops, which always seems obvious, but the finance departments, you know, HR, uh, the marketing team. Like, is everybody aligned to your mission and values as an organization? And you as a leader, are you practicing, as a lifestyle, the culture of your organization? So hospitality is not about the ops department. It is about the entire organization following a. Identifying first, have you identified? Right? So, like, our mission at Staypineapple is where stays become stories. Um, it’s a cute, cute way to say it, but it is in very real terms. We want your stay to be so impactful and so memorable that it becomes a lifetime story for you and your family. That kind of connection, that kind of sense of belonging, that kind of emotional feeling, um, is what we’re after, and that’s our mission. And so, if I’m not living that lifestyle every day as the leader of the organization, and our CFO, and our accountant, and our HR, uh, manager aren’t living that lifestyle, how can we ask the hotel teams to live it? Ryan Embree: Yeah. Great point. Yeah, it’s, I mean, it’s hospitality, right? And what we’re always trying to, to try to accomplish, uh, at the end of a guest day is to really, uh, not just, not just feel, feel the, the hospitality, feel the s – the, uh, uh, the, the service that we were providing them. Uh, not just feeling like they, they stayed in, you know, four rooms in a, four rooms in a box, right? That’s, that’s what – Yeah. The old saying. Dina Belon: How many hotels have you forgotten – Ryan Embree: Right. That’s a wonderful point. Wonderful point. And a great segue into our next, because I think you’ve got an unforgettable, um, uh, portfolio over there. So we’re gonna do some rapid fire here, Dina, to get to know you and your, uh, portfolio a little better at Staypineapple Hotel. So, uh, we always like to start with our favorite view from one of your hotels. Dina Belon: Definitely Chicago. So we’re in the loop and we look right at the Chicago Theater sign. And then three blocks down the other way, you can see the edge of the bean. And then there’s this amazing jazz mural, uh, from the corner rooms of the building. The, the incredible view. And we’re an urban city center, so views are not generally our vibe. Um, right? It’s usually another building next door. Um, but that one, that is really incredible. Ryan Embree: That makes for a good one. Uh, favorite fun fact about one of your properties? Dina Belon: Oh, uh, this is personal. Uh, uh, Fetch, which is our recycling program, is, um, all built around our dog obsessed culture. Uh, again, we like to be, you know, funny and cheeky. Um, so Dash, who’s our, um, our mascot, um, the pineapple pup. Um, he helps with waste reduction education, the Fetch program. Get it? Fetch, dog. Ryan Embree: Oh, I love it. Yeah. There you go. Uh, favorite signature dish, um, or amenity? Dina Belon: Hmm. Um, there’s a couple. Oh, goodness. These, this is hard. This is really hard. I, I mentioned the naked experience already, so I’ll let that one go, though that is one of my favorites. Again, personal. So you might start to see, I have a little bit of slant towards sustainability. Um, I am. It’s a, it’s a personal topic that I’m very passionate about. Um, our water bottles. Um, it was a huge lift for us to figure out. So, uh, what, I don’t know, five years ago, we used to have, um, unlimited water bottles available to our guests. Um, it’s part of our health and wellness program. We believe that, you know, hydration is a big part of health and wellness, particularly in en – urban environments when you’re walking a lot, you need to stay hydrated. It gave me a lot of heartburn. We were, we were, we were selling, or not selling, giving away a half a million water bottles, plastic water bottles a year. And it just, it hurt my heart. Um, so we were able to partner, um, with Path Water to do a custom 20-ounce aluminum water bottle pre-filled. Um, and we leave that in the guest room complimentary for every guest. And we put a water bar in our lobbies, um, for, to refill those bottles. Um, and that replaced all the plastic water bottles. And so, so now you see really fun, cute, steak pineapple aluminum water bottles all over the airport all the time in our city. Ryan Embree: Hey, there you go. Great marketing goes along with it. Uh, favorite guest experience? Dina Belon: Um, definitely Surprise and Delight, which is our, uh, strategy around that creative, uh, you know, hyper-personalization for guests. Uh, really creating those moments that create memories and stories. Ryan Embree: And then last favorite piece of art. Ryan Embree: That’s funny. Um, we, we happen to have our owner, our founder, Michelle, is a huge art collector. So that is really hard. We have a lot of original art in our hotels that’s from her personal collection. She regularly emails me and says, “Hey, I just bought a new piece, and can you find a place to put it in one of the hotels?” And I’m always like, “Oh my God, I’m running out of walls, Michelle.” But I think my favorite that she has, um, bought for every single hotel is, um, a Martin Goldstein original dog sculpture. Um, he is famous for creating these whimsical, limited edition bronze dogs that are known as Harvey Dogs. Um, and they’re just super cute. Um, and you can find one at every hotel. It’s, it’s one of those, like, Disney where you have to find the Mickey Mouse and Everything. Ryan Embree: Yeah, like a little Easter egg, yeah. Dina Belon: Exactly. An Easter egg hunt at any Staypineapple is go find the Marty Goldstein, uh, Harvey dog. Ryan Embree: All right. Well, there it, there it is. Challenge, um, put out there for our Suite Spot listeners, uh, visiting Staypineapple Hotels. Well, Dina, thank you. You’ve spent, um, quite, uh, some time with us. Um, thank you so much for sitting down. As we wrap up today, we do like to look into kind of our hospitality crystal ball. Uh, try to predict the future, which is becoming more difficult to do every single day, uh, now with every, the technology and AI. But, you know, as president of Staypineapple Hotels, what’s your vision for the future of, uh, the brand? Dina Belon: Yeah. You know, I think we’re gonna continue to expand on our ability to connect with guests and make them feel like they belong when they’re at Staypineapple, that they’re part of the family. And I know that sounds kitschy, but it’s, it’s a very real emotional, uh, mission for us. And, and in the broader context, what we believe the hospitality’s, hospitality industry’s role and responsibility in society is, and will become even more important as robots take over the world. That human connection that a hospitality industry can create, um, becomes an imperative for us to stay connected as a society. Ryan Embree: I agree. Yeah, that was just gonna echo that same sentiment. I think it’s gonna become more and more im- important. So we need, uh, brands like Staypineapple Hotels to, to keep true to that hospitality mission statement. So Dina, thank you again, uh, for taking the time to join us here on The Suite Spot. Any final thoughts before we wrap up? Dina Belon: Just go out there and be you, you know? Uh, don’t be afraid to, uh, come play in the independent space and definitely come to the Independent Hotel Show in Miami and, uh, let’s have a cocktail. Ryan Embree: Let’s do it. Uh, both Dina and I will have the privilege of being down there in Miami. We hope to see you in person. Dina, thank you so much for joining us here on The Suite Spot, and we hope to see you at the Independent Hotel Show in Miami. Thank you. And thank you for listening. We’ll talk to you next time here on The Suite Spot. To join our loyalty program, be sure to subscribe and give us a five-star rating on iTunes. Suite Spot is produced by Travel Media Group. Our editor is Brandon Bell with cover art by Bary Gordon. I’m your host, Ryan Embree and we hope you enjoyed your stay.  

In this episode, host Manjali Kulathunga joins Mike de Jong to expose the operator trap, the profitable but unsellable reality that forms when an aesthetic practice cannot function without its founder. Mike breaks down the GSD, architect, and hunter leadership types, then shows owners how to capture decision-making in SOPs, delegate simple tasks first, train through role-play, and build a team that can sustain patient volume without constant founder involvement. His final framework is uncompromising: transfer trust from the owner to the practice, incentivize capable leaders, and systemize the first location before expanding, or risk scaling chaos instead of building a valuable asset.

What makes one studio worth hundreds of thousands of dollars more than another—even when both generate the exact same revenue and profit?In this episode of the Female emPOWERed Podcast, Christa Gurka breaks down the real factors that determine the value of your boutique fitness, Pilates, or wellness business. Drawing from her own experience selling Pilates in the Grove in 2025, Christa explains why the most valuable businesses aren't necessarily built by the best instructors—they're built on systems, leadership, profitability, and predictability. In this episode, you'll learn: Why owner dependence dramatically reduces business value  The difference between owning a business and owning a job  How buyers evaluate boutique fitness and wellness businesses  Why recurring revenue matters more than top-line sales  The role systems and SOPs play in increasing valuation  How to identify the bottlenecks keeping your business dependent on you  Why leadership layers and delegation are essential for long-term growth  The concept of "exit without selling" and how to achieve true time freedom  The hidden cost of being the person who makes every decision The three levers that increase business value:1. Reduce owner dependencyIf your clients, revenue, and day-to-day operations all depend on you, buyers see risk. The less your business relies on the owner, the more valuable it becomes.2. Build recurring, documented revenueMemberships, clear pricing, documented systems, and repeatable processes create predictability and make your business more attractive to both buyers and future leaders.3. Create a leadership layerA strong second-in-command and clearly defined roles allow your business to thrive—even when you're not in the room.Key takeawayWhether you plan to sell your business someday or keep it forever, the process is the same: build systems, develop leaders, document your operations, and remove yourself as the bottleneck.The businesses that create true financial freedom are the ones that can operate successfully without the owner being involved in every decision. Resources mentioned in this episodeElevate to Exit: christagurka.com/elevateFit Biz Accelerator: christagurka.com/acceleratorOperational Scorecard: christagurka.com/operationalscorecardIf this episode resonated with you, share it with another studio owner who wants to build a business that's profitable, sustainable, and valuable—whether they ever plan to sell it or not. 

Is your business creating more content with AI… but getting less attention from it?AI has made it ridiculously easy to produce images, ads, social posts, and product visuals. Unfortunately, easy doesn't mean effective. When everyone has access to the same tools, generic prompts tend to produce generic content—and generic content rarely moves the business needle.The solution isn't another 500-word “perfect prompt.” It's giving AI better context, references, brand knowledge, and creative direction—and knowing when human refinement still matters.In this episode of Leveraging AI, Isar Meitis sits down with Aastha Taneja to break down a practical workflow for creating AI-powered visual assets that look intentional, stay consistent with your brand, and are designed to generate engagement rather than simply fill your content calendar.Aastha demonstrates how she combines traditional creative thinking with tools including ChatGPT, Figma, Pinterest, image-generation platforms, and Photoshop. She also explains why she believes businesses should treat AI as an assistant—not outsource the entire creative process to it.In this session, you'll discover:Why so much AI-generated marketing content turns into forgettable “AI slop.”Why better AI creative starts before you write a prompt.How mood boards give AI a far clearer understanding of the visual direction you want.How to feed AI your website, brand assets, SOPs, typography, and existing creative to improve its output.The difference between borrowing a proven format and copying someone else's creative.How to maintain accurate product details when AI image generators get almost everything right—but miss one critical element.How AI can help businesses create high-quality Amazon listing images and other e-commerce assets.How reusable visual workflows can turn a manual creative process into a scalable content system.Aastha Taneja is a creative professional with years of experience developing digital assets for brands and through freelance work. She now combines that traditional design foundation with AI, helping businesses and professionals understand how to use AI tools more effectively for creative work and sharing those methods through corporate training.Her core philosophy is refreshingly practical: AI should amplify good creative thinking—not replace it.Connect with Aastha on LinkedIn:https://www.linkedin.com/in/taneja-aastha/ About Leveraging AIThe Ultimate AI Course for Business People: https://multiplai.ai/ai-course/YouTube Full Episodes: https://www.youtube.com/@Multiplai_AI/Connect with Isar Meitis: https://www.linkedin.com/in/isarmeitis/ Join our Live Sessions, AI Hangouts and newsletter: https://services.multiplai.ai/eventsIf you've enjoyed or benefited from some of the insights of this episode, leave us a five-star review on your favorite podcast platform, and let us know what you learned, found helpful, or liked most about this show!

Struggling to get projects off to a smooth, professional start? You're not alone. In this episode of the Elite Business Advice Podcast, host Chris Moore, founder of Elite Business Advisors, breaks down exactly what a Job Start SOP should look like for your painting company — and why most contractors are losing money, trust, and crew efficiency without one.This is part one of a two-part series on Job Start and Job Closeout SOPs. Chris dives deep into the standard operating procedure every painting contractor needs to kick off projects with consistency, professionalism, and accountability.In this episode, you'll learn:·       Why a documented Job Start SOP matters — the hidden costs of inconsistent project kickoffs that most contractors never see·       The exact sequence for a professional job start — from leader arrival time and lawn sign placement to the final scope review with the homeowner·       How a final scope review builds trust — and prevents the dreaded "homeowner hovering over your shoulder" problem·       Standards and timelines that protect your business — colors confirmed 2 weeks out, work orders ready 1 week out, materials ordered 3-5 days before·       Who's accountable for executing the SOP — and why accountability always sits one level above the person doing the work·       The 3 areas Job Start SOPs impact — marketing and visibility, client experience, and project efficiency for your crewWhether you're a solo owner still running your own job starts or scaling a team of project managers and crew leaders, this episode gives you a repeatable framework to bring consistency, trust, and professionalism to every project kickoff.Next week: Chris covers the Job Closeout SOP — don't miss it.Connect with Chris Moore and Elite Business Advisors:@elitebusinessadvisors on all social platformswww.elitebusinessadvisors.com to learn more about how they help Painting Contractors all over North America!This is the Elite Business Advice Podcast — practical business strategy for painting contractors who want to run a tighter, more profitable operation.#PaintingContractor #PaintingBusiness #SOP #PaintingCompany #ContractorTips #BusinessAdvice

Smarter operations can mean more revenue, a stronger team, and happier guests. Joe Mikulich of EDO Hospitality shares practical ideas independent restaurant operators can put to work right now. What if running a more profitable restaurant isn't about working harder, but operating smarter? Roger sits down with Joe Mikulich, co-founder of EDO Hospitality, to talk about the practical moves helping his growing restaurant group drive revenue, build a stronger culture, and create happier guests. From smarter SOPs and staff accountability to beverage profits, hiring, retention, marketing, memorable guest experiences, and AI, this episode is packed with ideas independent restaurant owners and operators can put to work right away. Want to build a restaurant that's more profitable, runs smoother, and doesn't depend on you every minute of the day? Join the Restaurant Rockstars Academy and learn proven systems for leadership, menu profitability, labor control, marketing, and operational excellence.

The Regulatory Playbook for Global Cannabis Expansion: Cross-Border Compliance, Banking Access, and Legal Architecture with Juliana SalazarIn a recent episode of The Thoughtful Entrepreneur Podcast, host Josh Elledge sat down with Juliana Salazar, an Attorney and Legal Counsel with Rudick Law Group, to examine the complex regulatory matrix governing international cannabis markets. Juliana, a Colombian-licensed attorney and international consultant operating at the intersection of North and Latin American legal frameworks, details how multi-jurisdictional operators can navigate shifting federal policies, overcome systemic banking barriers, and mitigate compliance risks. This conversation provides an essential, practical guide for cannabis founders, investors, and corporate advisors looking to translate complex legal jargon into actionable operational steps, structure cross-border trade partnerships, and leverage productized legal models to build sustainable, high-valuation enterprises.The Legal Infrastructure: Navigating Multi-Jurisdictional Regulations and Mitigating Cross-Border RisksThe primary bottleneck restricting growth for scaling cannabis enterprises is the sheer friction caused by fragmented, fast-changing regulatory frameworks that vary wildly across municipal, state, and international borders. Juliana Salazar explains that many operators make the costly mistake of blurring the legal lines between medical frameworks—which demand rigid pharmaceutical-grade quality controls and prescription oversight—and adult-use commercialization. In the United States, federal prohibition continues to create severe financial access challenges, forcing legitimate businesses to operate through complex banking workarounds, while international hubs like Colombia face strict export mandates regarding end-use product definitions. To expand safely, business leaders must establish proactive compliance architecture, documenting every financial transaction and supply chain touchpoint long before regulatory scrutiny occurs.Overcoming the traditional friction between corporate legal counsel and day-to-day operations requires a fundamental shift in how legal guidance is delivered to business leaders. Rather than overwhelming executives with dense, ambiguous statutory text, modern legal advisors must act as strategic translators, converting statutory requirements into clean, step-by-step operational checklists, clear employee SOPs, and predictable, productized legal packages. Adopting fixed-fee legal services allows emerging startups and established multi-state operators to eliminate unpredictable hourly billing, accurately forecast legal expenses, and secure ongoing compliance education without fearing cost overruns. This structured approach to legal risk management ensures that internal management tiers stay focused on execution while maintaining total alignment with local enforcement standards.Furthermore, capitalizing on emerging cross-border trade opportunities between Latin America, North America, and European markets demands a methodical, highly intentional approach to corporate growth. Fast-moving entrepreneurs frequently rush international partnerships without verifying that destination countries permit specific plant compounds or product formats, leading to seized shipments, canceled licenses, and severe capital loss. Successful cross-border expansion requires local legal expertise on both sides of the transaction to vet international partners, verify import/export documentation, and monitor federal rescheduling trends. When intentional, mindful decision-making, transparent financial governance, and productized legal architecture are synthesized into a single expansion strategy, cannabis executives remove systemic operational friction, safeguard their assets, and predictably increase enterprise equity.About Juliana SalazarJuliana Salazar is an Attorney, Legal Counsel at Rudick Law Group, and a prominent international legal consultant specializing in global cannabis compliance and cross-border transactions. Based in Bogotá, Colombia, Juliana serves as the firm's first international counsel, bridging the gap between Latin American cultivation hubs and North American commercial markets. Drawing from an extensive background as a licensed attorney and entrepreneur, she specializes in translating complex international regulations into practical, accessible strategies for emerging startups and established multi-jurisdictional operators.About Rudick Law GroupRudick Law Group is an elite boutique law firm and legal advisory consultancy engineered to support high-growth businesses, investors, and operators within regulated industries, with a specialized focus on cannabis law. The firm offers comprehensive legal services spanning corporate structuring, regulatory compliance, intellectual property protection, cross-border trade strategies, and productized legal plans. Through transparent, fixed-fee solutions and deep industry expertise, Rudick Law Group enables business owners to mitigate legal exposure, streamline compliance workflows, and scale their enterprise valuation.Links Mentioned in This EpisodeRudick Law Group Official Website: rudicklawgroup.comJuliana Salazar on LinkedIn: linkedin.com/in/salazarbonettKey Episode HighlightsMedical vs. Adult-Use Legal Mechanics: Differentiating between strict medical compliance frameworks and adult-use regulations to ensure proper market entry.Cross-Border Trade Protocols: Navigating complex export and import mandates between Latin American producers, European importers, and North American distribution networks.Mitigating Federal Banking Obstacles: Implementing rigorous financial documentation systems to secure compliant banking relationships in federally restricted markets.Productized Legal Architecture: Utilizing fixed-fee legal plans to replace unpredictable hourly billing and provide accessible, ongoing compliance support.Translating Dense Legal Frameworks: Converting complex statutory mandates into actionable operational checklists and SOPs for frontline management teams.ConclusionThe conversation with Juliana Salazar underscores that thriving in the global cannabis sector requires an intentional balance of high-level regulatory strategy and practical operational execution. By standardizing internal compliance protocols, leveraging transparent legal structures, and taking a measured approach to international expansion, business leaders can transform a volatile, highly regulated operation into a resilient, self-sustaining corporate asset.More from The Thoughtful Entrepreneur

Ryan Englin, Founder of Core Matters, explains how frontline managers can use AI to eliminate busywork — drafting reminders, scripts, and performance reviews — so they focus on the human side of leading. He breaks down why generic AI produces "slop," why documented SOPs make it reliable, and why the professionals who learn the tool become more valuable, not replaceable. Learn more at https://corematters.com/

Your practice management software holds plenty of data, but is it giving you the insights you actually need to grow? In this episode, Dr. Len Tau sits down with Vin Cardillo, founder of Pronto Dental, to discuss why tracking the right metrics matters more than simply collecting data. From profitability and benchmarking to missed phone calls and perio performance, Vin shares how dentists can make smarter decisions, improve accountability, and build more profitable practices by understanding the numbers behind their business. Vin shares how aggregating data from multiple systems including practice management, accounting, HR, reputation management, and phone systems creates a clearer picture of practice performance. He explains how benchmarking helps identify opportunities for improvement and why focusing on a handful of high-impact metrics can dramatically increase profitability. The conversation also explores common areas where practices lose revenue, including missed phone calls, low periodontal treatment rates, accounts receivable, and underutilized production capacity. Vin discusses the importance of accountability, consistent SOPs, reviewing monthly financials, and using data to build confidence as a business owner. Whether you're a solo practitioner or growing multiple locations, this episode offers practical insights to help you run a healthier, more profitable dental practice. What You'll Learn Why your practice management software alone isn't enough. The value of combining data from multiple systems into one dashboard. The benchmarks every dental practice should monitor. How missed phone calls and poor scheduling impact revenue. Why periodontal treatment rates are one of the biggest missed opportunities. The financial metrics every dentist should understand. How data creates accountability throughout your team. Why confidence in your numbers leads to better business decisions. — Key Takeaways 01:00 Introduction and guest welcome 04:00 What Pronto Dental is and how it works 07:22 Why every practice needs a performance dashboard 12:30 The limitations of relying only on your practice management system  14:40 Understanding your P&L and key financial metrics 16:53 Benchmarks every dental practice should monitor 21:01 The most overlooked metrics in dentistry 23:20 What private practices can learn from DSOs 24:04 Low-hanging opportunities to increase profitability 26:05 Avoiding data overload and taking action 28:01 The biggest benefit of using performance data 29:18 Building accountability through measurable metrics 31:51 Lightning Round 36:35  How to connect with Vin Cardillo and closing remarks — Connect With Vin Email: vin@prontodental.com Learn how Pronto Dental helps practices aggregate data, benchmark performance, improve accountability, and uncover growth opportunities across every area of the business. Vin also offers 20% off the onboarding fee for listeners of the Raving Patients Podcast when you mention the show.   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Most businesses don't have a revenue problem.They have a visibility problem. They're unknowingly leaving crores of rupees on the table because they don't know what their data is trying to tell them.In this episode, we sit down with Gayatri Agrawal, Founder of AI-native service provider Altrd, to understand how businesses can use ChatGPT and Codex to uncover hidden customer insights, identify revenue leaks, make better business decisions, and build AI workflows that deliver measurable business outcomes.In this episode, you'll learn:1. The 30-day AI playbook that can save businesses crores of rupees2. How ChatGPT and Codex can uncover hidden customer insights and revenue leaks3. Why most companies fail at AI transformation despite investing heavily in AI4. How to make better business decisions using AI instead of relying on guesswork5. How AI can automate SOPs, analyze operations, and even monitor factory floors through CCTV6. The biggest AI adoption mistakes founders make - and how to avoid themIf you're a founder, CXO, operator, marketer, or simply curious about how AI is changing the way businesses operate, this episode will change the way you think about AI and business growth!Chapters0:00 Intro1:51 What's Revolutionary About ChatGPT & Codex?2:47 The AI Mistake Costing Businesses Crores3:51 The Framework That Finds the Right AI Problem6:14 3 Hidden Costs of Building AI11:42 The 5-Step AI Blueprint14:08 AI Watched 32 CCTV Videos... Here's What Happened32:25 Where Do Founders Overestimate AI?34:08 The 30-Day AI Playbook to 10x Your Revenue36:04 Golden Rule Before Going to Any AI Company37:25 AI Found ₹20 Cr Worth of D2C Insights47:08 ChatGPT 5.6 Does a Live Flight Check-In Remotely51:40 ChatGPT Runs the Interview and Coaches Gayatri53:48 Closing Thoughts for Founders

Chef Keiona Jackson became the first African-American and first female executive chef in Oxford, Mississippi; then walked away from six figures and a kitchen she loved when her body finally said what her mouth wouldn't. This episode is for anyone who's ever been praised for their grit and never asked what that grit was actually costing them.-------------Registration for the free monthly Leadership Lab is open — a live working space for chefs ready to lead without losing themselves — @ https://thecheflifebrigade.com/thelab--------------"You have to value yourself and your worth more than a title or two accolades — or appeasing somebody, or a credibility, whatever the driving force is behind doing something that your intuition told you not to do."Standing on a Sugar BucketChef Keiona's story doesn't start in a professional kitchen. It starts in Mississippi, five years old, standing on a gallon sugar bucket next to her grandmother so she could reach the counter. Breakfast, lunch, and dinner. Everybody in the neighborhood knew that if you were hungry, you could find a plate at her grandmother's house — any part of the day.She didn't set out to chase titles. She started an aviation mechanic job for Jeep and accidentally built a catering company on the side — business cards from Vistaprint, an EIN, no idea she was technically operating illegally. All she wanted was to feed people and watch them smile. That was the whole plan.The plan changed because other people kept seeing something in her that she wasn't looking for.Becoming the First — and Paying the Tax Nobody Talks AboutIn 2018, Keiona became the first African-American executive chef and the first female executive chef in Oxford, Mississippi. She calls it an honor. She's also honest that it wasn't celebrated the way it should have been, in a town she describes plainly as racist-centric.She was in kitchens with the "good old boys" who told her she wasn't good enough to be anything but a prep cook or a dishwasher — after she'd already worked her way past those positions. She was, more often than not, the only woman and the only Black woman in the room. She had to earn respect from men who didn't extend it by default, just so they'd do their jobs.She didn't do it to be a trailblazer. She did it because she wanted the next person who looked like her to have an easier path than she did. "I didn't want to be the only African-American executive chef," she says. "I want to mentor people to come in that look like me to take that position."What Actually Surprised Her About the JobAsk most people what it's like to become an executive chef and you'll get a story about pressure, pace, plating. Ask Keiona and she'll tell you about systems and processes — the invisible infrastructure most kitchens don't have, and the reason so many restaurants fail long before anyone notices."As an executive chef, you are a mother, a mentor, a leader, a cook, a paper pusher," she says. She still has employees from 2018 who call to check on her. She leads by example — if she asks someone to deep clean, she's on her knees next to them, because she doesn't want to explain what she wants. She wants to show it.That instinct comes partly from her master's in psychology, which she never formally used as a career — she uses it every day with her team instead. Her coaching philosophy is simple and hard to actually practice: "You have to humanize the experience." Take the business logic out of the moment when someone's struggling. See them as a whole human being, not a pair of hands on a schedule.The Cost of Being the One Who Can Do AnythingHere's where the episode turns. Because being that reliable, that skilled, that willing to carry the kitchen on your back — it works, right up until it doesn't.A company that bought the hotel she used to run in Oxford asked her to come back and restore it. She still had a heart for that place. It was home. Against her own discernment — the part of her that was telling her not to go back — she said yes.She got the property back into Marriott compliance. She stood up a rooftop restaurant short-staffed, in the slow season, while corporate told her they were "solely dependent on her expertise" — and then micromanaged every decision she made. Seven days a week. Twelve to fifteen hours a day.Her body started keeping score before her mind admitted anything was wrong. Memory loss. A stutter that came and went. And one day, trying to get on an elevator at work, she pushed the button — and her feet simply wouldn't move. Her brain sent the signal. Her body didn't answer. People were behind her trying to get off, and she couldn't make herself step forward.She resigned October 7th. It took nearly six months to be restored, mentally and physically.Can Resilience Actually Be a Hindrance?We asked her directly: can endurance and resilience — the very traits that got her here — actually be a bad thing?"It's absolutely a hindrance," she says, without hesitating.That's the hammer of this episode. Not that resilience is bad. That resilience without a boundary attached to it isn't strength — it's a slower, quieter way of disappearing. You have to value yourself and your worth more than a title, more than an accolade, more than the credibility of proving you can do it again. Whatever the driving force is behind ignoring your own intuition, you have to value yourself over it.Putting Her Brain on PaperSince then, Keiona has spent months doing something that sounds unglamorous and is actually the whole turnaround: she wrote it all down. A thousand Google Sheets and docs. Fifteen years of operational knowledge that used to live only in her head — the reason she was always the one everyone called — finally on paper, so someone else could actually step in."It was a heavy weight," she says, "and I can feel it lifting from my chest when I submitted the last document."That's what delegation actually looks like when it's not a productivity buzzword. It's relief. It's the difference between being needed and being trapped.Boundaries, Routine, and the Discipline of NoThese days, her mornings start with prayer and meditation. She's in the gym regularly. She reads for the pure pleasure of it again, because that's a version of herself she'd lost. And she names the one skill that changed everything: learning to say no."No is the biggest thing for me," she says. "The ability to say no and to understand that you don't have to accept everything." In the past couple of years, she's walked away from more deals than she's said yes to — a hard reversal for someone who used to jump on every opportunity out of fear it wouldn't come again, and who's been burned by people who took her ideas because she gave too freely, too fast.What She's Building NowKeiona isn't stepping back from the industry — she's rebuilding it from underneath. She's launching the Mississippi Culinary Reentry Program Initiative, training and placing returning citizens in culinary jobs. Seeds to Skillet brings kids in her hometown of Oakland, Mississippi into the kitchen and the garden, teaching them to grow their own food and eventually cook a graduation dinner for their community. And she built the Operator's Playbook — an app that puts real restaurant SOPs, costing sheets, and P&L education in front of small operators who can't afford a consultant.All of it traces back to one line she repeats twice in this conversation, once for herself and once for anyone still building without a map: "I want to be that person that I didn't have."Chapters00:00 - Cold Open: The Elevator That Wouldn't Move01:45 - Welcome, Chef Keiona Jackson02:14 - From a Sugar Bucket in Mississippi to Culinary School04:42 - Becoming Oxford, Mississippi's First Black and First Female Executive Chef08:08 -The Mentors Who Believed First10:42 - What Nobody Tells You About Running a Kitchen13:19 - Humanizing the Team, Not Just Managing It16:13 - The Bolognese Test: Chasing Validation in Italy17:34 - Living With Imposter Syndrome20:04 - Building What She Didn't Have: Reentry Program, Seeds to Skillet, the Operator's Playbook27:47 - Can Resilience Become a Hindrance?29:44 - The Elevator That Wouldn't Move (For Real This Time)34:16 - Boundaries, Delegation, and Putting Her Brain on Paper36:59 - The Power of NoChef Keiona JacksonAB Techniccal College | Culinary ProgramCarolina Health & WellnessRegister for The Leadership LabThe Recipe For Your Success NewsletterStay Tall & Frosty. And Lead from the Heart. —Adam.Podcast Copyright — Chef Life Media LLC

Jay Fiske, President of Powerhouse Dynamics, returns to the Modern Facilities Management Podcast for a deep dive into energy management for multi-site retailers and food service operators.Jay breaks down the Internet of Things without the jargon, explains why energy is quietly becoming one of the most controllable line items on the P&L, and unpacks the shift from passive procurement toward proactive, demand-side management. With energy costs climbing 4–5% year over year (and spiking 20–30% in some markets), he makes the case for why so many enterprises are finally moving from "voluntold to find savings" to a real strategy.The heart of the conversation is measurement. Jay walks through the IPMVP framework and the concept of weather normalization — why you can't just compare last July's bill to this July's, and how to prove the true impact of an energy-saving investment by measuring a building against itself. It's the difference between getting lucky with a cool summer and actually knowing your technology works.Whether you manage two locations or two thousand, this episode will help you become a savvier consumer of energy initiatives and build a business case your leadership team can trust.In this episode:What IoT really means (and why the term shouldn't intimidate you)The real drivers behind rising energy costsProcurement vs. SOPs vs. active controls vs. AIThe IPMVP methodology and weather normalization explainedHow to properly measure and present energy savings

Discover the secret to professional growth with Jamal Marshall, executive coach and host of the top 1.5% podcast, Listen and Speak. Rooted in brain neuroplasticity, Marshall's unique modality addresses subconscious beliefs to help CEOs, entrepreneurs, and senior leaders overcome burnout and stress. Learn from his journey—from addictions counselor to managing a successful business through massive adversity. Find out how he uses SOPs and expert delegation to scale his business, plus how he navigates modern corporate budget challenges. If you need extra bandwidth and the leverage of a VA, grab a spot that fits your week: https://bit.ly/4xcWPYM #ExecutiveCoaching #Neuroplasticity #TheLeveragePodcast #SubconsciousMind #BurnoutRecovery #LeadershipDevelopment #StandardOperatingProcedures #BusinessDelegation #CEOCoaching #BusinessScaling #Entrepreneurship

Ready to know how to know your customers so deeply your business never loses touch as it grows? In this episode, Suzi Dafnis talks with Michele Hansen, who bootstrapped Geocodio into a multimillion-dollar business (without outside funding!), about why understanding your customers is the real foundation of a business that stands the test of time. Michele Hansen is the author of Deploy Empathy: A Practical Guide to Interviewing Customers, and she practises what she teaches. If more than TWO weeks go by without a customer conversation, she says, she doesn't feel like herself. That habit of structured listening (yep, not systems, not SOPs) is what has kept her business relevant and thriving for over a decade. This is a conversation about staying close to the people you serve, making sharper decisions based on their behaviour, and leading without becoming the bottleneck in your business. If you've ever wondered how to know your customers well enough to make confident calls about your marketing, pricing, offers, and more… Michele is the expert to hear from. Why Knowing Your Customers Is the Foundation of Everything So many businesses rely on systems, procedures, and SOPs. Or, we simply do things the way we always have done them. But Michele makes the case that it's something else entirely: evidence and customer insights. She uses a jobs-to-be-done framework to give customer interviews structure — what they've tried before, what they're really trying to accomplish, and why other things haven't worked. She shares why running those conversations are essential at every stage of the customer lifecycle, from prospects to ten-year clients. Learning how to know your customers (and talk to them) keeps you connected to who they are and how their needs change over time — instead of guessing, or worse, building from a gut feeling and the noise of what competitors are doing. What You'll Discover in Episode 373: How to Know Your Customers (and Why Most Founders Stop Listening) Why structured listening is the secret lifeblood of a resilient business The jobs-to-be-done questions that make customer interviews easy Michele's "two-week rule" for staying connected to customers A simply scoring system for deciding what to build, change, or stop The real cost when founders stop listening (and the "HIPPO" problem) Why you need to start saying, "I am NOT an airport." (I LOVE this.) The chessboard question for the highest-value use of your time. What it really means to operationalise empathy… and what boundaries are needed How Michele bootstrapped Geocodio to millions on her own terms Mentioned in this Episode: Learn more about how to know your customers and use audience research in Michele's book: Deploy Empathy Check out how Geocodio can help your business. The Growth Network — the HerBusiness community for women business owners ready to do business by their own rules Liked Episode 373: How to Know Your Customers (and Why Most Founder Stop Listening)? Check out these recent episodes: How to Simplify Your Business and Put Down the Weight You're Carrying I've Built a Successful Business… So Why Do I Want More? Can Your Business Run Without You? Signs You're the Bottleneck & Systems That Fix It – with Kristin Skinner How to Delegate Without Losing Control of Your Business (Even the Work You Think Only You Can Do) How Being More Visible Makes It Easier for Customers to Choose You

Get in Touch! Send us a message.Day three of vacation. Somewhere warm. You've been trying to take this trip for years — the install schedule finally cleared, the timing was right.You glance at your phone. Voicemail from Maya, your lead designer. Client sitting in front of her, complex kitchen remodel, and she can't remember how you handle the markup on a custom range hood. You call her back and walk her through it. She says she'll write it down.An hour later: different question via text. Then another. By dinner you've sent seven responses.You are on vacation. The business is not.Twenty-some years of context, judgment calls, and shortcuts are stored in exactly one place: your head. How you price a custom hood. How you handle the vendor when an order comes in wrong. The words that keep a difficult client calm when the timeline slips. The software workaround that saves twenty minutes on a spec sheet. None of it written down. It transfers by proximity — by watching you long enough, or by calling you when nobody in the showroom has the answer.You didn't build a business. You built a high-paying job you can never leave.In this episode, we walk through the talk-through SOP: how to get the knowledge out of your head and into a system — without sitting down to write a single word.What you'll hear:Why familiarity isn't systemization — and what it actually costs you when a key employee leavesHow narrating your work while you do it builds the manual without a single hour of documentationThe AI prompt that turns a recorded workflow into a step-by-step checklist your team can actually useGet the AI Note-taking Guide → cabinetnotes.com

Adi Klevit is the leader and visionary of Business Success Consulting Group. Her 30 years of knowledge and experience as a trained Industrial Engineer, management consultant, and business executive give her a unique understanding of the challenges businesses face. Adi utilizes her practical know-how and wisdom to successfully help organizations and companies of any size dramatically improve their efficiency and performance. By leveraging her ability to understand business processes as well as people and drawing on her high-caliber skills in vital areas of personnel management, finance, and operations, Adi can help virtually any business owner achieve their goals and bring order to their lives. Adi is also the host of the Systems Simplified podcast and author of a new eBook, Stop Carrying Your Business in Your Head, the foundation for a full-length book on process documentation, knowledge transfer, and operational excellence.

What if your most valuable content is already sitting unused in your video library?Creating more is not always the answer. The bigger opportunity may be turning every video, podcast, training session, or interview you have already produced into a collection of useful, discoverable business assets.The solution is a repeatable AI-powered workflow that transforms unstructured content into optimized blog posts, newsletters, social posts, short-form videos, sales materials, SOPs, and more—without relying on a one-sentence prompt and hoping for the best.In this episode of the Leveraging AI podcast, Isar Meitis speaks with Ryan Robinson about building that workflow from the ground up.Ryan demonstrates how a YouTube video can become an SEO-optimized article using RightBlogger. He also breaks down how business leaders can recreate and adapt the process with tools such as Claude or ChatGPT.The real lesson goes beyond video-to-blog conversion.You will learn how to give AI the context it needs, refine its first drafts, turn successful processes into reusable skills, and automate the creation of downstream content assets.You will also hear why AI-generated work still needs human review—and where those checkpoints belong before anything reaches a client, colleague, or public audience.In this session, you'll discover:How to turn videos, podcasts, and other unstructured inputs into valuable business contentWhy asking AI to “write a blog post” is not enough to produce useful resultsHow RightBlogger converts videos into structured, SEO-optimized articlesHow keyword research, content structure, internal links, external links, and FAQs improve an AI-generated draftHow to have Claude or ChatGPT interview you before creating the deliverableHow to convert a successful workflow into a reusable skill or standard operating procedureWhy the finished blog post can become the source of truth for newsletters and social contentHow to build specialized skills and connect them through an orchestrated workflowRyan Robinson is an experienced content creator, blogger, entrepreneur, and the founder of RightBlogger. He has built a successful online presence across blogging, YouTube, podcasting, and major digital publications, helping hundreds of thousands of people improve their content and grow their reach.Connect with Ryan on LinkedIn:https://www.linkedin.com/in/theryanrobinson/ About Leveraging AIThe Ultimate AI Course for Business People: https://multiplai.ai/ai-course/YouTube Full Episodes: https://www.youtube.com/@Multiplai_AI/Connect with Isar Meitis: https://www.linkedin.com/in/isarmeitis/ Join our Live Sessions, AI Hangouts and newsletter: https://services.multiplai.ai/eventsIf you've enjoyed or benefited from some of the insights of this episode, leave us a five-star review on your favorite podcast platform, and let us know what you learned, found helpful, or liked most about this show!

Innovation comes in many areas, and compliance professionals need not only to be ready for it but also to embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, host Tom Fox visits with Justin Roopnarine, Partner at Limitless Capital. Roopnarine is an engineer whose career has spanned the Air Force, financial engineering, software engineering, and both public- and private-sector problem solving. He brings a practical perspective to evolving compliance and risk management, arguing that organizations need systems that can adapt to changing conditions rather than rely on static checklists or rigid SOPs. Roopnarine believes algorithmic auditing can make compliance more repeatable and effective by using rules, metrics, and programmatic checks to document decisions, monitor thresholds, and quickly identify where breakdowns occur. At the same time, he emphasizes that AI and technology should strengthen human judgment and that financial literacy helps people comply more fully when they understand the reasons behind the rules and the broader goals they support. Key highlights: Living Compliance Framework for Changing Conditions Algorithmic Compliance Checks with Portfolio Exposure Limits FAR North Star of government contracting compliance Consolidated Database Feedback Loop from Lower Ranks Understanding the “why” behind financial rules Resources: Managing Partner: Limitless Capital LP Podcast: Approaching Infinity Website: https://limitlesslp.com/ LinkedIn https://www.linkedin.com/in/justin-roopnarine/ YouTube https://www.youtube.com/@approachinginfinityshow Spotify https://open.spotify.com/show/32jOxQ8WhZElwk4c3RjkmD Instagram https://www.instagram.com/jrlive7/ TikTok https://www.tiktok.com/@approaching_infinity_pod Facebook https://www.facebook.com/profile.php?id=61576572194605 Innovation in Compliance was recently honored as the Number 4 podcast in Risk Management by 1,000,000 Podcasts

If you ask three technicians how a process gets done in your SPD, there's a good chance you'll get three different answers. So how do you get everyone on the same page? In this week's episode of "Built Different: Training in SPD," Jhmeid Billingslea joins the conversation to explain why standardization is about much more than writing another SOP. He breaks down the difference between policies and SOPs, why the best processes are built with frontline technicians, and how clear expectations help teams work toward the same goal. If you're ready to get every shift moving in the same direction, you won't want to miss this conversation! After finishing this podcast episode, earn your 1 CE credit immediately by passing the short quiz linked here: https://www.flexiquiz.com/SC/N/episode33-05 Visit our CE Credit Hub at https://www.beyondcleanmedia.com/ce-credit-hub to access this quiz and over 350 other free CE credits. #BeyondClean #SterileProcessing #Season33 #BuiltDifferent #TrainingInSPD #Standardization #SOP #Policy #Competency #Goals #Consistency

Episode: 00330 Released on August 3, 2026 Description:  What happens when you review 850 analytical job postings spanning nearly three years? Dr. Jessica Herbert did exactly that, and what she found should make every law enforcement leader rethink how they hire analysts. In this episode, Jason and Jessica discuss the disconnect between job postings and the actual work today's analysts perform. They examine why many agencies continue recycling outdated job descriptions, why technical skills like SQL and Python are often overlooked, and how organizations should rethink hiring, onboarding, and professional development. Whether you're hiring your first analyst, managing an established crime analysis unit, or planning your own career, this conversation provides practical guidance on preparing the analytical workforce for the future.  

In this episode, we sit down with Dan Crabill to explore how he went from struggling through seven jobs in just two and a half years to building and successfully exiting a Voice over IP (VoIP) company. Dan shares how finding the right opportunity, focusing on underserved small and mid-sized businesses, and consistently delivering exceptional customer service helped his company grow to support over 30,000 endpoints before its acquisition. He also explains how networking, strategic positioning, and understanding changing market trends allowed him to build a business that stood out in an increasingly competitive telecommunications industry.The conversation also dives into what truly makes a business valuable. Dan explains why systems, standard operating procedures (SOPs), customer retention, and company culture became the foundation of his success. He shares how giving employees the freedom to make mistakes, hiring people for mindset rather than experience, and continuously improving internal processes helped create a business that could operate efficiently without relying on its founders. The discussion also covers sales strategies, referral partnerships, networking, and why building relationships often generates better long-term results than relying solely on cold outreach.Beyond building and selling a business, Dan discusses what entrepreneurs should do long before they think about an exit. He shares practical advice on preparing financial records, increasing company value, negotiating EBITDA multiples, managing due diligence, and reducing buyer risk before taking a business to market.===Key Topics:-Building a successful VoIP business from startup to acquisition-Why systems and SOPs are the foundation of scalable companies-Growing through networking, referrals, and relationship-based sales-Building a high-retention business that buyers want to acquire-Preparing a company for a successful exit and maximizing business value-Leadership, delegation, and creating a culture that drives long-term growth===If you're selling land and still relying on Facebook messages, you're making it harder than it needs to be. Acrefy helps land investors create clean, professional dispo websites where buyers can see everything in one place. It saves time, looks legit, and helps you close faster.

Nick Friedman is the co-founder of College Hunks Hauling Junk & Moving, one of the most recognizable home service brands in the country. What started as a college summer side hustle has grown into a $300 million national franchise with more than 100 locations. Nick is also the bestselling author of Effortless Entrepreneur and host of the Hunks Talking Junk podcast. In this episode, he shares the lessons behind scaling a simple service business, building systems that last, and why execution—not flashy ideas—is often the greatest competitive advantage. On this episode we talk about: How College Hunks Hauling Junk & Moving grew from a summer side hustle into a $300 million franchise Why branding, customer experience, and execution matter more than having a revolutionary business idea The power of systems, SOPs, and checklists for scaling any business Lessons learned from franchising, appearing on the very first episode of Shark Tank, and building through economic downturns Why resourcefulness may be the most valuable entrepreneurial skill in the age of AI Top 3 Takeaways You don't need to invent the next tech unicorn to build wealth—improving a "boring" business with better branding, systems, and customer service can create extraordinary results. Sustainable growth comes from documenting processes, empowering great people, and continually refining your systems rather than relying on founder hustle alone. Resourcefulness consistently beats raw intelligence. Entrepreneurs who adapt, solve problems creatively, and execute relentlessly will outperform those with the best ideas. Notable Quotes "Execution is a strategy." "Developing systems is something we do—it's not something we did." "If you can do it just slightly better than the alternative on a consistent basis, you win over time." Connect with Nick Friedman: Instagram: https://www.instagram.com/nickfriedman1/ Website: https://nickfriedman.com College Hunks Hauling Junk & Moving: https://www.collegehunkshaulingjunk.com/ Podcast: Hunks Talking Junk A Word from Our Sponsors: - Visit DrinkAG1.com/TMM to get a free AG1 Travel Case with 7 free AG1Travel Packs in your Welcome Kit with your first AG1 subscription order while supplies last. - Go to Leesa.com for 25% OFF select mattresses (through August 23, 2026) PLUS get an extra $50 off with promo code TMM, exclusive for my listeners  Learn more about your ad choices. Visit megaphone.fm/adchoices

In which Sacha talks about her SOPs for writing, and Rachael marvels at how different the two of them are

AI is everywhere, but are property management companies asking the right questions before implementing it? In this episode of the #DoorGrowShow, Jason Hull sits down with Mo Hussain to discuss why successful AI adoption has far less to do with technology and far more to do with operational clarity. Instead of chasing the latest AI tools, Mo introduces his Measure, Map, Automate framework to identify operational bottlenecks, uncover hidden profit leaks, and build workflows that actually improve business performance.  Together, they explore why clean data is the foundation of automation, how undocumented processes create costly inefficiencies, and why AI should enhance human decision-making rather than replace it.   You'll Learn [00:00] Meet Mo Hussain and the Measure, Map, Automate Framework [03:20] Why Most Companies Ask the Wrong AI Questions [08:10] The Role of Clean Data in AI Success [12:45] Mapping Workflows Before Automating Them [15:30] The Process Myth and Better Operational Systems [21:10] Building Accountability Into AI Workflows [25:15] Designing AI Agents That Actually Perform [27:45] Turning Operational Data Into Business Growth [29:15] Final Advice for Property Management Leaders Quotables "AI value really truly is workflow value." Mo Hussain  "AI depends on trusted operational data." Mo Hussain  "The winners are not gonna be the companies that have the most amount of data, but they're the ones that can convert data into consistent operating actions." Mo Hussain  Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason Hull (00:00) welcome everybody. I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry.   At DoorGro, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show. And my guest today is Mo Hussain, and we're going to be talking about how property management companies can stop drowning in data and start turning it into real operational growth. In this episode,   Mo is breaking down the measure, map, and automate framework that he has built and approach an approach to uncovering hidden margins, reducing manual oversight, and getting more value out of every door in your portfolio.   right.   is Mo Hussain. Mo, welcome to the show.   Mo Hussein (01:01) Hey Jason, happy to be here.   Jason Hull (01:03) So today we're going to be chatting a little bit about how property management companies can stop drowning in data and start turning it into real operational growth. And Mo's going to break down the measure, map, and automate framework, his approach for uncovering hidden margins, reducing manual oversight, and getting more value out of every door in your portfolio. So cool, measuring is important. We'll get into that. So before we get into that, Mo,   Can you give people a little bit of background on yourself? How did you get into entrepreneurism? How did you get connected to property management? And help everybody understand who Mo is. Yeah.   Mo Hussein (01:42) Yeah.   great question. So I I've been in this industry now for probably coming up on 20 years at this point. I I worked at some of the prop tech and software providers that are prevalent in the space. Namely, I worked at both YARTI App Folio, which are both kind of headquartered in in Santa Barbara. and a little bit over ten years ago, I started a consultancy and accounting CPA practice that specifically focuses on   Jason Hull (01:56) Namely, I worked at both YARDIE and at Folio, which are both kind of headquartered in in Santa Barbara. a little bit over ten years ago, I started a consultancy and accounting TPA practice that specifically focuses   on prop tech and real estate. So we offer consultations with implementations, custom reporting, operationalizing around technology, which is which is now the buzz around kind of AI and automation at this point.   Mo Hussein (02:11) Prop tech and real estate. So we offer consultations with implementations, custom reporting, operationalizing around technology, which is which is now the buzz around kind of AI and automation at this point. and then   we've also built products for the space to help with automations, help with you know accounting compliance and bringing visibility and custom reporting capabilities to operators. So kind of leveraging all the experience.   Jason Hull (02:25) And then we've also built products for the space to help with automations, help with you know, accounting compliance and bringing visibility and custom reporting capabilities to operators. So kind of leveraging all the experience   Mo Hussein (02:40) from working as a consultant and also as an accountant and even working as some of these tech providers now being a actual supplier in the industry.   Jason Hull (02:41) from working as a consultant and also as an accountant and even working as some of these tech providers now being a aqua supplier in the industry. Very cool. Very cool. So you're a little bit nerdy.   Mo Hussein (02:52) A little bit. Data. I love data. Right.   Jason Hull (02:53) Okay, so am I. So am I. All right. So   cool. So let's talk nerdy to me, Mo. All right. So let's let's chat about this. So let's get into it. So t tell us about this. Wha why is this wh how'd you come up with this framework? Why is this important? I love frameworks because frameworks are usually where we take something that we notice a pattern in, there's some complexity involved, and we make it simple. So explain to us.   Mo Hussein (02:59) Yeah.   Jason Hull (03:18) Where does the measure map and automate framework kind of come from?   Mo Hussein (03:22) Right, right. And this is this kind of stems from a conversation you probably have with plenty of your your clients and even prospects when you start engaging, you know, the the the very popular question now of how do we use AI? I want to streamline and automate. And it's a very loaded, it's a very loaded, fairly ambiguous question, right? How do we use AI? We want to implement AI into our operations, right?   Jason Hull (03:23) And this is this kind of stems from a conversation you probably have with plenty of your   You know, the the the the very popular question now, how do we use AI? It's a very loaded, fairly ambiguous question, right? How do we use AI? We want to implement AI more.   Mo Hussein (03:48) when conversely, like you know, operators and property managers should be starting with a different qu set of questions, right? Like how like where are we losing things like NOI, margin, time, control, or even consistency, right? AI really only matters when it connects and automation really only matters when it connects to a to a revenue lever or some type of a cost lever or productivity gain or or risk reduction, right?   Jason Hull (03:50) Conversely, like you know, operators, property managers should be starting with a different set of questions, right? Like how like where are we losing things like NOI, margin, time, control, or even consistency, right? AI really only matters when it connects in automation really only matters when it connects to a to a revenue lever or some type of a cost lever, productivity gain or or risk reduction,   right? Yeah. there's there's a couple   Mo Hussein (04:14) and there's there's a couple of key components   Jason Hull (04:16) key components in even conversations that you've probably even had with with property managers today is that firstly like you know operators today they already have a lot of data. They probably have access to a lot of different data sets across, you know, operations, but it's probably, you know, disconnected and disjointed and different reports and disconnected systems, hidden in spreadsheets and and dashboards that probably don't drive much much action, right? and everybody wants   Mo Hussein (04:17) in even conversations that you've probably even had with with property managers today is that firstly, like, you know, operators today, they already have a lot of data. They probably have access to a lot of different data sets across, you know, operations, but it's probably, you know, disconnected and disjointed and different reports and disconnected systems hidden in spreadsheets and and dashboards that probably don't drive much much action, right? and everybody wants to   Jason Hull (04:43) to automate and execute   Mo Hussein (04:43) automate and execute an   operational kind of workflow. But the hard part is not whether, you know, AI can really do something, but the hard part is whether a company even knows where value is leaking and who owns that action and and whether these workflows are even clear enough to to be able to automate. And that's kind of the premise of this framework is to kind of measure what that pain is, you know, map that workflow, automate that repetitive work and manage   Jason Hull (04:45) an operational kind of workflow. The hard part is not whether you know AI can really do something, but the hard part is whether a a company even knows where value is leaking and who owns that action and and whether these workflows are even clear enough to to be able to automate. And that's kind of the premise of this framework is to kind of measure what that pain is, you know, map that workflow, automate that repetitive work, and   manage ideally performance through some type of closed loop accountability. We just put an actual word to it, right? A framework to it, I'm sure   Mo Hussein (05:07) ideally performance through some type of a closed loop accountability. We just put an actual word to it and a framework to it, but I'm sure very   similarly to the conversations that you're probably having also even with customers.   Jason Hull (05:15) Very similarly to the conversations that you're probably having also with customers.   Yeah, yeah, got it. Yeah. it's interesting because we're now seeing a lot of these tech companies or tech forward companies that are kind of backtracking on AI a little bit. They were giving out basically blank checks to use AI as much as they could. Some were even creating sort of a contest internally, incentivizing like who could use the most tokens.   Mo Hussein (05:29) Mm.   Right.   You're right.   Jason Hull (05:41) Which is a little bit insane   to just give people a blank check as if that always the more tokens you burn, the more productivity is being created, right?   Mo Hussein (05:51) Right, right, right. And we're seeing, yeah, and you know, as we're seeing these newer models that are coming out, whether it's, you know, through Cloud, Anthropic or even these other these other LLMs, the token utilization is becoming more and more expensive, especially with these newer models. And so now the question of just like, hey, how is that utilization actually translating to actual business value? Right. And this was a question that eventually would have been would have been pushed, right?   Jason Hull (05:54) Yeah and you know.   Of just like, hey, how's that utilization actually translating to actual business value? Right.   Yeah. Yeah. Yeah. I love it. Like how to use AI. Yeah. Bad question. A better question is how do we actually make sure we're creating more profit? How do we actually make sure we are lowering costs? Like   And that's the the idea, they think, well, AI must be so much cheaper than people. And what's interesting, I've also seen some reports lately showing the amount of money these different LLMs are losing right now. They're spending a massive amount of money to deliver AI to us at a super cheap price right now. And but they're losing money. Every time we're chatting, they're losing money.   Mo Hussein (06:47) Mm-hmm.   Right.   Right.   Jason Hull (07:01) And that's that's a wild business model. They're obviously hoping to win some sort of AI race. They're hoping to get us maybe in the future. And there's a lot of talk lately as well of people thinking we gotta shift to local models. Like we gotta I gotta run this AI stuff on my own computer and not be giving all my money to anthropic or open AI you know, open AI or whatever. So okay.   Mo Hussein (07:15) Mm-hmm.   Right, right.   Right.   Jason Hull (07:26) Cool. So let's continue on. Me measure, map and automate. Yeah. Yeah.   Mo Hussein (07:29) Yeah. Yeah. And   by the way, going on your point, Jason, it's you know, you you also, you know, creating automation and leveraging these models locally, it there's definitely value in that. But you know, now more than ever, f you know, teams are kind of distributed, right? And so ideally, if you've built automations and leveraging these L LMs and   Jason Hull (07:35) Yeah, y you also you know   Locally it is definitely that   Teams are kind of distributed, right? Yeah. Ideally, if you've built automations and leveraging these LLMs   and   Mo Hussein (07:52) And things of that sort.   You probably want to have like some type of an interface that's like cloud based, right? Or for folks to be able to kind of collaborate in some type of a ideally like a safe environment, right? and so measure, map and and automate. So you know, there's there's kind of those three components to be able to actually fully ideally leverage leverage AI. But   Jason Hull (07:55) some type of a an interface that's like cloud based, right? Or for folks to be able to kind of collaborate in some type of a ideally like a safe environment, right? yeah. So measure, map and and automate. So you know there's there's kind of those three components to be able to actually fully ideally leverage leverage AI but   there's there's a couple like kind of key core components that feel like   Mo Hussein (08:20) There's there's a couple of like kind of key core components that I feel like   is very important for folks to to really understand before they can they they can even take advantage of of AI, right? so one is you know AI, AI value really truly is workflow value. And so like the most the biggest opportunities when it comes to automation leveraging AI is things that are repetitive.   Jason Hull (08:25) is very important for folks to to really understand before they can they they can take advantage of of AI, right? so one is, you know, a AI AI value really truly is a workflow value. And so like the most   automation leveraging AI as things that are   repetitive, you know, judgment heavy, ideally high volume workflows. Think about things like you know, leasing follow-up, delinquency, turns, maintenance, triage, variance explanations. another another key thing to understand is you know AI depends on trusted ideal operational data. And so if you don't have accurate or clean property unit, resident, vendor,   Mo Hussein (08:44) you know, judgment heavy, ideally high volume workflows. Think about things like you know, leasing follow-up, d delinquency, terms, maintenance triage, variance explanations. another another key thing to understand is, you know, AI depends on trusted ideally operational data. And so if you don't have accurate or clean property unit, resident vendor   payment data and it's and it's inconsistent, you know, AI just   Jason Hull (09:10) payment data and it's and it's inconsistent, you know,   AI just helps accelerate the wrong answer, right? This notion of like hallucinations also kind of exist. and you know insights without ownership is is just is really just theater. And so although AI may identify a problem and recommend an action, things need to be routed, right? And asci you know action needs to be assigned, there needs to be some accountability that gets created there and then a measurement of of of   Mo Hussein (09:13) helps accelerate r the wrong answer, right? And the this notion of like hallucinations also kind of exist. and you know insights without ownership is is just is really just theater. And so although AI may identify a problem and recommend an action, things need to be routed, right? And as I you know action needs to be assigned. There needs to be some accountability that gets created there and then a measurement of of of a   of of a of a result.   Jason Hull (09:40) of of a of a   result. and then lastly like humans humans control still matters, right? Things that have a very high potential opportunity cost. you know, operators should be very careful on how they utilize AI. So, you know, things around fair housing, sensitive sensitive decisions like screenings, evictions, legal communication, you know, employee decisions and maybe even large payment loopholes and so   Mo Hussein (09:42) and then lastly like humans, humans control still matters, right? Things that have a very high potential opportunity cost. you know, operators should be very careful on how they utilize AI. So, you know, things around fair housing, sensitive sensitive decisions like screenings, evictions, legal communication, you know, employee decisions and maybe even large payment approvals. And so   Once we   have these kind of these table stake table stake items, if you will, kind of address, then you know we can move on to kind of you know the our framework of kind of measure, map, and automate. And so in each of these different components have different purposes, you know. The whole point of the measure step is is to quantify where pain exists and to validate kind of being buying versus buy like building. And so you want to ask things like where   Jason Hull (10:09) Once we have these kind of these table stakes stakeheads, if you will, kind of addressed, then you know, we can move on to kind of, you know, the our framework of kind of measure, map, and automate. And so and each of these different components have different purposes, you know. The whole point of the measure step is is to quantify where pain exists and to validate kind of being buying versus buy like building. And so you want to ask things   like where   Mo Hussein (10:36) where   time, where margin, where service quality or accountability is lost today, right? Examples can be things like, you know, days vacant, you know, delinquency rate, maintenance response times. These would be kind of like outputs like invoice coding time, reporting hours, renewal conversions, right?   Jason Hull (10:37) Where time, where margin, where service quality or accountability is lost today, right? Examples can be things like, you know, days vacant, you know, delinquency rate, maintenance response times. These would be kind of like outputs like invoice coding time, reporting hours, renewal conversions, right?   Yeah. Got it. Yeah, that that makes a lot of sense. So you've got to be you have to have good data.   Which the crux of th where their data is all probably housed is inside of their property management software.   Mo Hussein (11:06) Right.   Jason Hull (11:07) And so hopefully that software is kinda tracking some of this stuff. But, you know, everybody's had a CRM that the team didn't put enough notes in. And then it becomes kind of useless, right? So you're like, what happened with Fred on that call earlier, you know, or previously? I I think I think we talked about this. Can't remember. Why aren't you putting in notes? And so then the flaw becomes the human in the loop in a lot of instances. But then you're saying, you know, also humans matter. Like   Mo Hussein (11:14) Right.   Right.   Jason Hull (11:34) Related to fair housing. We've got to have the human in the loop making decisions. I don't think it would go fair very well to be standing in front of a judge and say, Well, the AI messed this up. It wasn't me.   Mo Hussein (11:43) Right. Right.   Right. Yeah, that's very that's very correct. the the the other thing is is that you know software is a tool, right? So they you know, for like that example that you just gave of like, hey, you know, I had a conversation with Freddie or an owner or what have you, and you know, the notes weren't captured. And so if there's if if if if there's there needs to be also a cultural   Jason Hull (11:46) Yeah, that's very that's very   Yeah, they you know, put like that example that you just gave of like, Hey, you know, I had a conversation   And you know, the notes weren't captured. And so if there's if if if if there's there needs to be also   Mo Hussein (12:06) shift within the organization to become more performance kind of driven, right? And using, you know, places of truth. You know, I, you know, we use Salesforce in our own internal kind of CRM and you know, there's this old ad like this old saying of just, you know, hey, if it didn't happen to Salesforce, it didn't happen at all. In other words, if your system of record hasn't been updated and things haven't been added to it   Jason Hull (12:06) cultural shift within the organization to become more performance kind of driven, right? And using, you know, places of truth. You know, I you know, we use Salesforce in our own internal kind of CRM and you know, there's this this old like this old thing of just, you know, hey, if it didn't happen in Salesforce, it didn't happen at all. Right.   Mo Hussein (12:29) to to ensure that it is correct and accurate and up to date, then   Jason Hull (12:29) to it to to ensure that it is correct and accurate and up   to date, then the organization sees it as, you know, as it didn't happen. And somebody, you know, using anecdotal feedback like, well I did this, but I just didn't update this. And so that's it's very important that, you know, whatever system you're using to kind of measure different KPIs and metrics, that that, you know, that behaviors within the organization are shifting towards that. And it's it's something it's a cultural shift that needs to also   Mo Hussein (12:32) the organization sees it as you know as it didn't happen. And somebody, you know, using anecdotal feedback of like, well I did this, but I just didn't update this, it means it didn't happen. And so that's it's very important that, you know, whatever system you're using to kind of measure different KPIs and metrics, that that, you know, that behaviors within the organization are shifting towards that. And it's it's some it's a cultural shift that needs to also cascade   also from from leadership down as well.   Jason Hull (12:57) Cascade also from leadership down.   Yeah, the advantage we have nowadays with all the AI stuff that's come out is now pretty much everything gets transcribed everywhere. So calls get transcribed, notes can be created automatically. You can also go back and ha check the transcription on a call or a zoom call or recording, figure out what happened. So that you know, not leaving notes in the CRM is a little bit less of a problem than it was in the past.   So we've so we've chatted a bit about measure. What is what's important about mapping or map? Yeah. So this is this goes back to my previous point about like you know AI value being it it is workflow value. Yeah so you know you've measured you've identified you know your measurements and KPIs. So whatever those KPIs may be. Next what you need to do is map what the actual   Mo Hussein (13:30) The mapping. Yeah. So this is this goes back to my previous point about like, you know, AI value being it is workflow value. And so, you know, you've measured, you've identified, you know, your measurements and KPIs, you know, days vacant, delinquency, whatever those KPIs may be. Next, what you need to do is map what the actual what   the actual workflows that are happening, not how leadership or staff thinks it's happening.   Jason Hull (13:53) what the actual workflows are happening, not how leadership or staff thinks it's   happening. There's a very key kind of a distinction is that, you know, a lot of operators and teams kind of assume, hey, you know, we have a set process, but it may not be happening the way that they are envisioning or the way that they're assuming that this is happening. Yeah. And and map that entire workflow end to end.   Mo Hussein (13:59) The very key kind of distinction is that, you know, a lot of operators and teams kind of assume, hey, you know, we have a set process, but it may not be happening the way that they are envisioning or the way that they're assuming that this is happening. And and map that entire workflow end to end.   identify what systems are involved, where handoffs occur, where approvals are required.   Jason Hull (14:21) identify what systems are involved, where handoffs occur, where approvals are required,   Mo Hussein (14:27) where judgment calls are are are are kind of made. And so, you know, every company has, you know, things like experienced managers and accountants and maintenance folks and and they usually know what good looks like versus what bad looks like. And so AI here is to help kind of convert that tribal knowledge ideally into a repeatable operating model. And so examples of how that mapping   Jason Hull (14:28) where judgment calls are kind of made. And so every company has you know things like experienced managers and accountants and maintenance folks, and and they usually know what good looks like versus what bad looks like. And so AI here helped kind of convert that tribal knowledge ideally into an overviewable operative model. So examples of   that mapping would be is you know, hey, what is the entire need to lease workflow?   Mo Hussein (14:50) would be is, you know, hey, what is the entire lead to lease workflow? You know,   Jason Hull (14:54) You know, what is the work order to completion, you know? what is our renewal offer to sign and executed actual renewal? And so and actually and again documenting that, a a lot of organizations have some notion of what that workflow kinda looks like. but   Mo Hussein (14:54) What is the work order to completion? You know? what is our renewal offer to signed and executed actual renewal? And so and actually, and again, documenting that. A a lot of organizations have some notion of what that workflow kind of looks like. but you know, they   haven't actually done they may not have documented, or if they did, it's not updated and they have an out of date SOP or a process diagram.   Jason Hull (15:12) you know, they haven't actually gotten any INOT documents in or if they did, it's not updated and they have an out of data so P or a process diagram.   Mo Hussein (15:22) And that's that's and that's that's that's a very important kind of key aspect of kind of this process.   Jason Hull (15:22) and that's that's and that's that's that's a very important kind of key aspect of kind of this process. Yeah, yeah. Well I a lot of times I end up talking with clients and I've noticed kind of this pattern or trend in the industry of I call it the process myth where everybody thinks if we just had better processes   all of our hopes and dreams would come true when it comes to the off side of the business and we would be more profitable. And especially see this in the two to four hundred door range in single family or small multi-residential property management. And so the challenge there is th that it's impossible to create enough processes, KPIs, and systems to make mediocre people be great. But they pe that doesn't stop business owners from trying. They they're like   Mo Hussein (15:59) Right.   Right.   Jason Hull (16:04) They they they wake up in the morning, they're like, I want to play an impossible game today. And they they still try. And I call it the process myth because if you have really great people, even if your processes are garbage, that I've seen these businesses still perform well. But the reverse is not true. You have mediocre people, you could have insane amounts of systems and processes and stuff, and the business still has a lot of headaches and problems.   Mo Hussein (16:16) Mm-hmm.   Jason Hull (16:29) And so I've kind of noticed this pattern. I call it the three levels of process. And level one is documentation. It's just like writing stuff out. But that's kind of like the owner's manual in the glove box of the car. Nobody looks at it, it doesn't get updated. You know, it's like it's it's it's gathering dust, and people don't actually, that's not actually how the processes are run. And over time, things gravitate towards ease or grace or what the flows best for the person doing the job.   Mo Hussein (16:39) Mm-hmm, mm-hmm.   Jason Hull (16:57) Not for what's best for the job sometimes. And so it gravitates a little bit towards chaos or being worse. Then there's this level two, which is checklists. This is where people are using things like Asana or Process Street or Lead Simple or they some sort of checklist space system where now they're verifying the works getting done in a certain way. But checklist has its own problems in that it's very linear and not every process is linear.   Mo Hussein (16:59) Right, right.   Read simple. Mm-hmm.   Mm-hmm.   Jason Hull (17:24) There's decisions   and splits and merges and sting things happening concurrently in property management. And so the challenge with checklist also it can tend to slow things down. It's not as efficient. So the next level and the problem I had with checklist, we used to use process street, is that it it if anytime a process got complicated, I had to build logic and you know, if-then sort of situations into it.   And it usually got to the point where I didn't even understand it. Like a year later, I'm looking at a process. I'm like, I had to retranslate this back into something that made sense to my brain. And I always, and the nerd had to be the one that did all the updates on it because nobody else could understand it. So then we eventually graduated to level three. So level three is visual workflow. This is for humans.   Mo Hussein (18:01) Right.   Mm-hmm.   Jason Hull (18:13) And so, and with with this, my tip to everybody listening, if you have a system, whether it's checklist or it's any of these three levels, you know, documentation, checklist, or visual workflow, that you your first two processes you make as an operator or as a business owner is how to create a process in this system is number one. And number two, how to QA.   Mo Hussein (18:26) Did   Jason Hull (18:37) A process that is made in the system to know it's actually a good one. If you just make those two, you don't have to do any of the other stuff. Everybody else can do it. You just make those two. That's my tip for all you business owners. And now with AI, you can start adding AI. Once you have things visually mapped out, it's you've got the map like you're talking about. Now you can figure out all right, where can AI take over some of this stuff? And where do we still need the human in the loop? Right. So yeah.   Mo Hussein (18:43) Mm.   And automation. Mm-hmm. Yep.   Yeah.   Right,   Jason Hull (19:05) So any tips for those listening to this that are already geeking out with AI, they're doing a little bit of this measuring and mapping and automating. What are some of the biggest challenges you've noticed where this kind of breaks down or people are making mistakes?   Mo Hussein (19:19) It's it's honestly it's the it's the you know, AI value. it's it's a lot of the small individual decisions that are made in a in a repetitive fashion and that that are made a lot that really are gonna unlock like true value for for any operator. And so like, you know, having very clean data, standardized, you know, systems of truth by what we mean by that is that, you know, hey, you know.   Jason Hull (19:20) It's it's honestly it's the it's the you know, AI value it's it's   like true value for for any op   clean data, standardized, you know, systems of truth. But what we mean by that is that, you know, hey,   you know, you know, whatever work order system that you're using, for example, has accurate, you know, work order data. People, you know, you're making a segment for actually closing out the work order when they complete it. Hey, the end of the week, I'm gonna now try to remember what I did earlier in the week.   Mo Hussein (19:47) you know, whatever work order systems that you're using, for example, has accurate, you know, work order data. People, you know, your maintenance technicians are actually closing out the work order when they complete it. Not just, hey, the end the week, I'm gonna now try to remember what I did earlier in the week.   Close it out. So the data is   the data can't be trusted, then AI is just going   Jason Hull (20:04) data the be trusted and AI   Mo Hussein (20:07) to cause additional kind of confusion. And so having accurate systems of record. And I gave that example of of of a work order when a technician kind of closes that, right? the process map, I think the you know, the three buckets are like three level that you kind of gave, I think is a great, great.   Jason Hull (20:20) Yeah, yeah. Yeah, that makes sense.   yeah.   level that you kinda gave I think it's a great,   great anecdote and framing of how processes should be kind of looked at. And and I think one thing that a lot of operators usually tend to overlook or assume is you know how things are being done versus how they actually are being done within the schemes, right? So an owner somebody at some point said, okay hey this is a process we're gonna take and then over time that just kind of got changed.   Mo Hussein (20:29) anecdote and framing of how processes should be kind of looked at. And and I think one thing that a lot of operators usually tend to overlook or assume is you know how things are being done versus how they actually are being done within the teams, right? It's an owner, somebody at some point said, okay, hey, this is the process we're gonna take. And then over time that just kind of got changed. And there   may be, you know, two different property managers   Jason Hull (20:55) And there may be, you know, two different property managers   Mo Hussein (20:58) operating in two different regions in the same company that are doing leasing renewal differently, right? That going back to that point that you mentioned about systematizing and having accountability loops and task base or like checklist items and ensuring that those things are actually done in that same quality and that same fashion is very, very key. And so getting data, like getting the right data, accurate data,   Jason Hull (20:58) operating in two different regions in the same company that are doing these things renewal differently. Right. That point that you mentioned about synthesizing and having accountability loops and task based or like checklist items and ensuring that those things are actually done in that same quality, in that same fashion is very, very key. And so getting data, getting the right data, accurate data   Mo Hussein (21:23) and then also like your process mapping and your   Jason Hull (21:24) And then also like your process mapping   and your processes kind of documented. I think I think the visual representation is a great way to have that. And those are the two key things that ninety percent of folks that are trying to leverage AI and automation and even the folks that are starting to try to jump into this space and try to automate and use AI for these things like usually we're like where where they're really struggling with. got it. Yeah, I think   Mo Hussein (21:26) processes kind of documented. I think I think the visual representation is a great way to have that. Those are the two key things that ninety percent of folks that are trying to leverage AI and automation and even the folks that are starting to try to jump into this space and trying to automate and use AI for these things like usually we're like we're where they're really struggling with.   Jason Hull (21:50) I was just on a webinar recently and they were talking about building AI agents and they were talking about if you want to make really effective AI agents, you need to give them a really good job description, just like a human. And what what's really funny is if you we coach clients on this a lot, but if we tell the clients to to go, we coach clients on   Creating job descriptions. We call our version of them R docs because each section starts with an R, like role, responsibility, et cetera, all the typical stuff. But then we have some additional sections that we found really paramount. So what we'll tell them to do is go ask your team members, give them this framework, and have them create their own R Doc. And then you take a look at this and see if that's what you would have created. Because it's never like what they think their job is. It's usually very different than what the business owner thinks their job is.   Mo Hussein (22:25) Mm-hmm.   Right.   Jason Hull (22:36) And maybe even different what the manager, the ops person thinks the job is, but then you can actually literally get on the same page with them. You can be like negotiate this and be like, this is what we think your priorities should be, and what your outcomes should be, and what we want you to be able to accomplish. And this is helpful for them to know what they're aiming for so that they can please you because your team members want to please you if they're good. But usually there's a big disconnect, like you're saying, between what   Mo Hussein (23:00) Mm-hmm. Mm-hmm.   Jason Hull (23:05) the the employee thinks their j role and job is versus what their manager thinks they should be doing versus what the business owner thinks everybody should be doing. And so nobody's on the same page. And then you're everybody's roles are a little messy. And then you're going, let's give them processes now to work on. And they're not even clear on what their job is or what their role is. Yeah. And so same thing if you were going to build an AI agent and you were like, I want you to try and be good at everything. And then suddenly it's like really   Mo Hussein (23:29) Right.   Jason Hull (23:34) Hallucinating a lot and it's messing everything up and yeah. And it's not a realistic creature, you know, just like some people give create job descriptions that are for like four different personality types. Right. And then they hire somebody that maybe can actually do all four things, and we call those really highly adaptable, weird creatures entrepreneurs. And then they wonder why that property manager left and stole all their clients.   Mo Hussein (23:34) Horrible.   Right.   Yeah.   Jason Hull (23:57) Instead of finding somebody that's like really good at being one thing. Right. Yeah. And that's how you should see Asia.   Mo Hussein (24:00) Right. That that that that role clarity is very, very, very important, right? And that's how you should see agents as well, is that   like, hey, it's like a trained employee. And so you should exp you should expect the same level of, you know, investment involvement, if you will, and trying to and try to help them be the best of like, you know, whether it's a leasing agent, a maintenance coordinator, or whatever that their role may be. And I I think another aspect is and I'm curious how like how   Jason Hull (24:12) you should expect the same level of you know investment involvement if you will and trying to and try to help them be the best of like you know whether it's a leasing agent a maintenance coordinator or whatever that their role may be and I I think another aspect is and I'm curious that   like how you know when you guys are having conversations with clients around role descriptions stuff it's the concept of ownership like hey what you know how to how to align ownership to and lining that up to hopefully the mental business   Mo Hussein (24:28) you know, when you guys having conversations with clients around role descriptions and stuff, it's the concept of ownership. Like, hey, what, you know, how to how to align ownership to and lining that up to hopefully an eventual business outcome or KPI   or something so that, you know, their performance drives also the business performance, right? How have you guys had this conversation or how do you talk about kind of that concept? I can kind of allude to it without kind of explicitly calling it out.   Jason Hull (24:42) Kate guy or something so that you know their performance derives also the business performance, right? Yeah. How do you talk about kind of that concept? You kind of allude to it without kind of explicitly calling   it out. Yeah, I think well, sometimes I'll just totally call a business owner out on things. But I think what I think will be interesting is people are building starting to build agents. I think that they should.   They should have an understanding of personality types. I think they should have an understanding maybe or a conversation with AI about what Myers Briggs type might be good for this agentic role. And because like somebody that's really good at like strategy and the strategist role, which would be like an INTJ in Myers Briggs, might be good at some operational stuff, but they would be really terrible at customer service.   Mo Hussein (25:19) Mm-hmm.   Jason Hull (25:33) Because a lot of INTJs don't even like humans, right? And so they're logical thinkers and they're really judging and they're practical and they're in you know introverted and they're really bad at understanding how the other person feels or even expressing that. And so you're you you don't want to create these try and create AI AI agents that are multiple split personality types, because I don't think they're gonna be as effective. And you can't also, just like you wouldn't want somebody building the process.   QE QA QA of the process. You don't want them both. You don't want AI to be checking itself. Right. Right. The the brain that had problems doing the messing things up, maybe, or didn't do it totally right. You don't want them checking their own work. Right. And so, yeah, so I think this is going to be interesting that people are going to be building agents and they usually think just logically here's the context it needs, here's the role, whatever. But I think also maybe give it the personality that it.   Mo Hussein (26:08) Right, right.   Right.   Jason Hull (26:29) What's the disc assessment for this person, this agent? What's the Myers Briggs type for this agent? And then if especially if they're communicating with humans or doing a task that you want them to be somewhat human like, they're going to be much better at doing this if you give it you create them in the right way. Just an idea.   the other thing to know as a business owner, you need to know who you are so that you can build your dream team around you. So your advisors, whether they're agentic or human, your advisors, your team members, it should be built ultimately around you thriving and being healthy in your own business so that you've got the tea the tools and the resources that fit you. But most business owners make the mistake.   Of trying to build the business around the business and then wonder why they're miserable and why they're kind of a slave to their own business. Right.   Mo Hussein (27:16) Right. Right. Right.   Jason Hull (27:20) So anyway, Mo, measure, map, automate, MMA. Doesn't involve fighting too much. You know, like mixed martial arts. It's a little bit on the, you know, less physical side of things. fun chatting about.   Mo Hussein (27:26) No.   Jason Hull (27:34) all the the AI stuff that's going. How can people anything else that you want to add to our conversation here about yeah this model? And then could you tell us a little bit about what you do and how maybe you help property managers with this stuff? Yeah. Yeah. so I guess just to put it succinct, kind of a a sandwich kind of takeaway. So yeah, operators need to wait for a perfect AI.   Mo Hussein (27:48) Yeah. Yeah. so I guess just to put it succinctly, kind of a a a sandwich kind of takeaway. So, yeah, operators don't need to wait for a perfect AI strategy.   Start by identifying, measuring where value exists, where things are leaking, then mapping workflows and then deciding what can be safely automated and measuring whether those actions improve performance. and so   Jason Hull (28:00) Identifying, measuring where value exists, where things are leaking, then mapping workflows, and then deciding what can be safe and automated, and measuring whether.   Mo Hussein (28:10) like you know, over time we'll see that you know the winners are not gonna be the companies that have the most amount of most amount of data, but they're the ones that can convert data into consistent operating actions across how they've operated every door. if you we help clients with you know putting together SOPs, also mapping their technology needs, where where they're where they're having operational leaks in the business can be   Jason Hull (28:10) So like you know over time we'll see that you know the winners are not gonna be the companies that have the most amount of most amount of data, but they're the ones that can convert data into consistent operating actions across how they've operated every door. if you we help clients with you know putting together SOPs, also mapping their technology needs, where where they're where they're having operational leaks and the business   can be optimized.   Mo Hussein (28:37) Optimized further using   Jason Hull (28:38) Further using technology and automation, we have a platform that we've built, Prop Strata, to actually connect and help with that automation type effort. and we're also we also do a lot of accounting and and CPA work. you can reach us at www.balanceasset solutions.com, and my emails mo at propstrata.com, or you can reach out to our team at info at balance asset.   Mo Hussein (28:39) technology and automation. We have a platform that we've built, Prop Strata, to actually connect and and help with that automation kind of efforts. then we're also we also do a lot of accounting and and CPA work. you can reach us at www.balanceasset solutions.com and and then my email is mo at at propstrata.com or you can reach out to our team at info at balanceasset solutions.com.   Jason Hull (29:03) Cool. So they could take a look at this at propstrata.com.   Mo Hussein (29:07) Correct. W dot propstrata.com.   Jason Hull (29:11) Okay, cool. Very cool. All right. yeah, check that out, everybody. It sounds interesting. All right. Well, Mo, I appreciate you coming out and hanging out with me here on the DoorGro show and sharing everything.   All right.   So if   If you have ever felt stuck or stagnant in your property management business and you want to take it to the next level, reach out to us at doorgrow.com. We are the world's best at creating high-growth property management companies in the single-family residential space or the small multi-space. And if for a free training or how to get unlimited leads for free, text the word leads to 512-648-4608. That's 512-648-4608.   Also, join our free community just for property management business owners at doorgrowclub.com. And if you want tips, tricks, and ideas to learn about our offers, subscribe to our newsletter by going to doorgrow.com slash subscribe. And if you found this even a little bit helpful, don't forget to subscribe and leave us a review on whatever channel you saw or heard this on. We'd really appreciate it. And until next time, remember the slowest path to growth.   is to do it alone. So let's grow together. Bye everyone.

You built the process... so why aren't you (or your team) following it? This episode is all about the difference between creating great processes and actually getting your team to follow them. While most advisors spend time documenting workflows, the real challenge is building habits that stick when business gets busy. Libby shares practical strategies for turning systems into your firm's default way of operating, helping advisors reduce mistakes, create consistency, and build a business that can truly scale without relying on constant oversight.In this episode, you'll learn:Why implementation is a completely different skill than process design, and why even great systems fail without consistent execution.Simple ways to help your team build new habits, including creating "pause points," making SOPs easy to access, and eliminating exceptions.How to create a culture that rewards following the process instead of celebrating lucky shortcuts that eventually create more work.Practical leadership strategies for auditing your systems, encouraging team feedback, and building lasting process adoption through repetition and accountability.If you've ever built a process only to watch your team slowly drift back to the old way of doing things, this episode will give you a practical framework for making change stick. Small, consistent improvements—paired with intentional implementation—can transform the way your business operates, creating a smoother experience for both your team and your clients while helping your firm scale with confidence.Join the Systems to Scale Group Coaching Program HERE! Register for the Asset+Map Do It Together Webinar HERE! Check out The First 100 Days Course: The Advisor's Blueprint for a Remarkable Client Experience HERE!Learn more about T2MWorks HERE! Learn more about Asset-Map financial planning software HERE! Learn more about our sponsor Beemo Automation HERE!   Check out the Efficient Advisor YouTube Channel HERE!Connect with Libby on LinkedIn HERE!Successful businesses don't get built alone. You need community! You need collaboration! Join us in The Efficient Advisor Community on Facebook.

Tunde and Moji Adefolaju opened their SERVPRO one week before COVID shut everything down. Six years later they're running six territories and 15 service vehicles in Northern California.In this episode, host Clinton James sits down with the husband-and-wife team behind SERVPRO of East Concord / Brentwood. Neither came from restoration — Tunde managed construction projects, Moji came out of banking and oil and gas. One 40-minute phone call with a franchisee they'd never met sent them into the industry.You'll walk away with:- How they survived a launch that landed on top of a global shutdown- Why they built SOPs and culture early, before they had the crews to run them- The collections fight every restorer has, and how they shortened their payment windows- How they split residential and commercial: Google for one, relationships for the other- Why they added a 1-Tom-Plumber franchise, and how the two brands feed each other- Moji's advice for women getting into restoration----------Subscribe to Restoration Pros Unplugged and visit restorationprosunplugged.com----------Running a restoration company and want to get more jobs from your online marketing? Book a free discovery call with Water Restoration Marketing at https://waterrestorationmarketing.com/discovery-call/

If this resonated with you, here are additional resources:⭐ APPLY TO SHIFT: https://sidehustlepro.co/shiftIn this episode, I sat down with Dawn Fitch, founder of Pooka Pure and Simple, to talk about the winding road that took her from designing album covers in the music industry to building a natural beauty brand rooted in her own health journey. Dawn opens up about the years it took to get an MS diagnosis, and how healing herself led her to start formulating clean, simple products long before she ever thought of herself as a business owner.We get into the real, unglamorous parts of entrepreneurship: street teaming outside churches before social media existed, a cease-and-desist letter that almost derailed her Whole Foods deal, and the hard lessons of scaling into big box retail. Dawn also shares how she walked away from a failing retail lease with nowhere to go, only to land in the space that's been home to her production for over a decade.Finally, Dawn walks me through the newest chapter of her story: a 250,000 dollar grant from Audible's DEI program that brought Pooka into a beautiful new Newark location, and how an activity she almost treated as an afterthought, the Bloom Bar, became the biggest draw of the whole business.Main TakeawaysProtect your business structure early. Trademark your name, keep separate books, and build SOPs before you're forced to by a cease-and-desist letter or a big retail opportunity.Don't chase big box retail until your core revenue stream is stable enough to absorb the rules, returns, and thin margins that come with it.When a business decision doesn't feel right, it is okay to walk away even without a backup plan. Trust and timing can lead you somewhere better.Build a real activation or experience around your product. Community and connection, not just the product itself, is what keeps customers coming back.Highlights Include(00:41) Dawn's start as a graphic designer in the music industry, designing album covers(01:36) The moment paralysis first hit while she was walking to work(03:04) The five-year journey to her eventual MS diagnosis(05:15) How the name Pooka came from her mother calling her kids her pooka leaders(07:19) Why email marketing became the backbone of the business from day one(11:01) The cease-and-desist letter over the brand name right before entering Whole Foods(13:49) How putting her pride to the side led to her first 10 Whole Foods stores(18:29) Her advice on knowing when a business is truly ready for big box retail(26:51) Why Pooka exited all 62 of its Whole Foods stores last year(29:04) How the Best Life Tribe Facebook group and a sea moss request from a member helped save the business during the pandemic(32:07) Landing the 250,000 dollar Audible DEI grant for the new Newark space(35:14) How the Bloom Bar, almost an afterthought, became the biggest draw of the businessWatch & ListenSpotify: https://open.spotify.com/show/13qDj08lBR4ymzGhXIKy8tApple Podcasts: https://podcasts.apple.com/us/podcast/side-hustle-pro/id1126021323Social MediaWebsite: pookapureandsimple.comInstagram: @PookalitaTikTok: @Pookalita1 Hosted on Acast. See acast.com/privacy for more information.

Closing the Valuation Gap: Eliminating Founder Dependency and Engineering Autonomous Revenue Engines with Muriel TouatiIn a recent episode of The Thoughtful Entrepreneur Podcast, host Josh Elledge sat down with Muriel Touati, the Founder and CEO of Exit 3D Studio and author of The Valuation Gap, to examine the systemic operational flaws that trap service-based founders in relentless daily execution. Muriel, an international business growth strategist and enterprise exit advisor, details how B2B agencies and professional service firms routinely cap their own equity and valuation multiples by relying on founder-driven sales, unwritten processes, and word-of-mouth client acquisition. This conversation delivers an essential strategic playbook for business owners looking to build predictable inbound lead pipelines, successfully delegate high-ticket sales closing, and transform an exhausting job into a highly scalable, autonomous corporate asset.The Asset Autonomous Paradigm: Systematizing Sales Delegation and Closing the Service Valuation GapThe fundamental constraint capping the valuation of most service-based companies is "founder dependency"—a condition where revenue generation, client retention, and daily fulfillment rely entirely on the personal network and physical hustle of the owner. When a founder remains the sole sales closer and primary problem-solver, the business operates with severe structural fragility, causing prospective buyers and private equity groups to heavily discount the firm's exit multiple. True enterprise value is unlocked when an owner systematically audits their daily involvement, identifies single points of failure, and implements standardized operating procedures (SOPs) that allow non-founder team members to run critical sales and delivery functions independently.Transitioning away from founder-led sales requires a disciplined, step-by-step framework for recruiting, onboarding, and handholding a dedicated sales closer until they consistently match or exceed the founder's conversion performance. Many business owners make the critical error of completely stepping away from the sales process too early, mistaking delegation for total abandonment without providing proper training. To build a predictable revenue engine, founders must join live sales calls alongside new closers, provide detailed post-call debriefs, and gradually transition deal ownership only after the representative demonstrates complete mastery of the company's sales playbook. Pairing this hands-on sales onboarding with an inbound content strategy that invites prospects into the brand's narrative—rather than relying on cold outreach or unpredictable referrals—ensures a steady stream of pre-sold, warm leads ready for the sales team to convert.Ultimately, preparing a service business for a lucrative exit requires closing "the valuation gap" long before an owner actively seeks a buyer or liquidity event. Because professional service firms lack traditional tangible assets, buyers evaluate the business based entirely on intangible strength: operational process maturity, team autonomy, client concentration metrics, and repeatable customer acquisition systems. Conducting routine "exit drills"—where the founder intentionally steps away for extended periods to test operational resilience—exposes hidden dependencies and allows leadership to refine backend workflows before entering negotiations. When an enterprise synthesizes predictable inbound lead generation, documented SOPs, and an autonomous sales infrastructure into a unified corporate architecture, it eliminates founder friction, maximizes profit margins, and secures premium market valuation.About Muriel TouatiMuriel Touati is the Founder and CEO of Exit 3D Studio, an international growth strategist, and the author of The Valuation Gap. Drawing from an extensive background building and scaling digital marketing enterprises and guiding B2B acquisitions across global markets, Muriel specializes in helping service business owners eliminate founder dependency. She is a dedicated exit strategy advisor focused on helping founders build predictable revenue engines, delegate high-stakes sales closing, and maximize enterprise equity.About Exit 3D StudioExit 3D Studio is an elite business growth and exit-readiness advisory firm engineered to help B2B service companies scale sustainably and increase market valuation. The firm specializes in delivering comprehensive founder-dependency audits, inbound sales pipeline engineering, sales team onboarding playbooks, and strategic SOP documentation frameworks. Through tailored growth blueprints and resources like The Valuation Gap, Exit 3D Studio enables professional service providers to remove operational scaling debt, build autonomous sales infrastructures, and execute high-value exit strategies.Links Mentioned in This EpisodeExit 3D Studio Official Website: exit3dstudio.comMuriel Touati on LinkedIn: linkedin.com/in/murieltouatiKey Episode HighlightsThe Founder Dependency Audit: Testing organizational vulnerability by taking extended breaks to identify which operational and sales functions break down without the owner.The Sales Closer Handholding Protocol: Implementing a step-by-step shadowing and debrief framework to safely delegate sales closing without risking conversion rates.Inbound Relationship Architecture: Transitioning away from cold outreach to publish narrative-driven content that attracts pre-sold, high-intent B2B prospects.Standardizing Intangible Assets: Documenting recurring operational workflows into clear SOPs to build enterprise value in service-based companies.Closing the Valuation Gap: Preparing for a business exit years in advance by diversifying revenue streams, eliminating key-person risk, and proving predictable growth.ConclusionThe conversation with Muriel Touati underscores that building a business capable of running without its founder is an intentional, step-by-step architecture rather than an unreachable ideal. By standardizing internal corporate governance, building a hands-on sales delegation pipeline, and focusing on the intangible assets that drive buyer demand, business leaders can transform an exhausting daily operation into a highly structured, self-sustaining corporate asset.More from The Thoughtful Entrepreneur

You do not need to be technical to build a smarter business. You just need to know how to use the tools in front of you. In this episode of The Level Up Podcast w/ Paul Alex, we break down how non-tech founders can use AI to automate tasks, save time, reduce costs, and move faster without writing a single line of code. Because AI is not just for software engineers. It is for founders, operators, creators, sales teams, and anyone who wants to remove bottlenecks from their business. If you are still writing every email from scratch, handling every admin task manually, creating every piece of content by hand, and avoiding AI because you think you are “not technical,” you are slowing down your own company. Paul explains why the smartest entrepreneurs are not trying to do everything the hard way. They are using AI to support the repetitive work so they can focus on the work that actually drives growth. In this episode, you'll learn: Why AI is a powerful tool for non-tech founders How automation can save time on emails, SOPs, content, and admin work Why using AI can reduce production costs and increase efficiency How smart tools free your team to focus on sales, relationships, and strategy Why founders who adopt AI early can move faster than their competition The truth is simple: AI is not replacing the founder. It is helping the founder operate with more speed, clarity, and leverage. High-level entrepreneurs do not waste hours on tasks that software can help support. They use AI to draft faster. Create faster. Organize faster. Automate faster. And free up human energy for the decisions, relationships, and strategies that actually grow the business. The smartest founders are not doing everything manually. They are upgrading the system. They are automating the noise. They are protecting their time. And they are using AI to build a more efficient business without needing a technical background. Adopt the tools. Move faster. And keep leveling up. Your Network is your NETWORTH! Make sure to add me on all SOCIAL MEDIA PLATFORMS: Instagram: ⁠https://jo.my/paulalex2024⁠ Facebook: ⁠https://jo.my/fbpaulalex2024⁠ YouTube: ⁠https://www.youtube.com/channel/UCGhDAD1JyGGzSQUPD9lc9HQ⁠ LinkedIn: ⁠https://jo.my/inpaulalex2024⁠ Looking for a secondary source of income or want to become an entrepreneur? Check out one of my companies below to see if we can help you: ⁠www.CashSwipe.com⁠ FREE Copy of my book “Blue to Digital Gold - The New American Dream” ⁠www.officialPaulAlex.com⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us Fan Mail“You can make more money, but you can never redo a childhood.” ~ George RiveraKey Discussion Highlights & TakeawaysThe Wake-Up Call: How a final conversation with his dying father shifted George's perspective from chasing money to valuing time.Scaling Freedom vs. Chaos: Why your business structure dictates your lifestyle, and how to intentionally design a business that scales freedom.The Freedom Audit: A step-by-step process to track your time, apply the “10K per hour filter,” and ruthlessly eliminate, automate, or delegate tasks.Delegate Outcomes, Not Tasks: Why delegating simple tasks causes “context switching” and kills productivity, and how to use AI and SOPs to delegate entire outcomes.The 18 Summers Rule: A powerful reminder that parents only get 18 summers with their children, making the case for being present now.⏱️ Show Timestamps & Chapter Markings00:00:00 – Welcome to The Remarkable People Podcast00:01:26 – George's Golden Nugget: The 18 Summers Perspective00:02:29 – Sponsor Break: Console Vault00:04:16 – The Early Hustle: George's 31-Year Entrepreneurial Journey00:05:37 – The Turning Point: A Conversation with His Dying Father00:07:16 – Cash Rich, Time Poor: The Temptation to Burn It All Down00:08:48 – Redesigning the Business: From 90 Hours to Complete Freedom00:09:30 – Teaching His 8-Year-Old Son Real Estate Negotiation00:15:11 – Helping Founder Dads Reclaim 10-20 Hours a Week00:16:50 – The Freedom Audit & The Time Liberation Trifecta00:20:18 – How to Delegate Outcomes (Not Tasks) Using AI00:22:49 – The Myth of the “Open Door Policy” and Context Switching00:27:42 – Founder Dad Tables & Connecting with George Rivera00:30:39 – Final Thoughts: Escaping the Founder PrisonRemarkable Guest Info:Guest Bio:George Rivera is a 31-year entrepreneur who started his first online business in 1995 while still in high school. Despite reaching incredible financial success, George found himself trapped in the “founder prison,” working 90-hour weeks and sacrificing his family life. Following a profound realization before his father's passing, George re-architected his life and business to prioritize his family. Today, he is the creator of the Buy Back Time Formula and Founder Dad Tables, dedicated to helping other cash-rich, time-poor fathers reclaim 10-20 hours a week to reconnect with their families without sacrificing their business.Website: https://buybacktimeformula.com/brandingFor full episode details and All Remarkable Special Offers, visit https://DavidPasqualone.com/GeorgeRiveraSupport the showTHE NOT-SO-FINE-PRINT DISCLAIMER: While we are very thankful for all of our guests, please understand that we do not necessarily share or endorse the same beliefs, worldviews, or positions that they may hold. We respectfully agree to disagree in some areas, and thank God for the blessing and privilege of free will.For more Remarkable Episodes, Inspiration, and Motivation, please visit https://davidpasqualone.com/remarkable-people-podcast/ now!

In this episode the hosts analyze a high-margin Amazon agency for sale while a veteran business broker reveals how buyers can win—or lose—competitive acquisition deals and what "SBA pre-qualified" really means.Business Listing – https://quietlight.com/listings/18829076/Welcome to Acquisitions Anonymous – the #1 podcast for small business M&A. Every week, we break down businesses for sale and talk about buying, operating, and growing them.Looking to build a professional website in minutes? Try Wix: https://wix.pxf.io/c/6898629/3115214/25616?trafcat=templateHubSpot is the backbone for how businesses scale without chaos. Try them out here: https://go.try-hubspot.com/OeG9VrSubscribe for more episodes: https://www.youtube.com/@AcquisitionsAnonymousPodcast?sub_confirmation=1Subscribe to our Newsletter: https://www.acquanon.com/newsletter

Watch the YouTube version of this episode HEREYou don't know where you'll be next Tuesday and that's exactly the point. In this episode of Maximum Lawyer, Tyson Mutrux sits down with trademark attorney and educator Sonia Lakhany, who has turned her entire life into a delegation and systems experiment by putting everything she owns in storage and becoming a “fancy homeless” digital nomad. Sonia shares how she runs two thriving companies while living out of a single bag and cycling through hotels around the world, using extreme efficiency, SOPs, and intentional lifestyle design to strip away errands, household chores, and decision fatigue so she can focus on deep work, creativity, and enjoying the freedom she built.From departure checklists and dopamine menus to virtual mailboxes and hotel‑based “done‑for‑you” living, Sonia walks Tyson through the operational choices that make her nomad life possible and the business lessons law firm owners can steal even if they never leave their hometown. She talks candidly about solo travel, loneliness, and choosing not to have kids, how ADHD and a craving for “whimsy” drove her away from traditional employment, and why she now sees trademarks as the ultimate lifestyle practice area for lawyers who want flexibility, global reach, and lean, high‑margin firms. They also dig into her 4L Education platform and flagship “Two Weeks to Trademarks” course, including why hundreds of alumni keep coming back for live reteaches, how she leverages AI to systematize her own law firm, and what it really looks like to build a business that funds your bucket‑list life instead of competing with it.What You'll LearnHow Sonia designed a “digital nomad” life that eliminates errands, chores, and home maintenance through radical delegationWhy running two companies from hotel rooms forced her to systematize everything from travel checklists to client workHow solo travel, white space, and pattern interrupts supercharge her creativity and strategic thinkingWhy she believes permanency (houses, kids, routines) isn't for everyone and how that shapes her business choicesWhat makes trademark law a lifestyle‑friendly, globally scalable practice area for lawyersHow her 4L Education and “Two Weeks to Trademarks” course help attorneys escape burnout and build flexible practicesWhy alumni keep re‑attending her live reteaches and how AI is changing the way she teaches and practices trademarksHighlights 00:00 – Why Sonia doesn't know where she'll be next Tuesday and her “fancy homeless” origin story05:00 – Delegating life: hotels, virtual mailboxes, and stripping away errands and chores10:00 – Departure checklists, extreme efficiency, and SOPs for travel and business20:00 – Solo travel, loneliness, and designing a life without partners, pets, or kids30:00 – ADHD, whimsy, and why Sonia was never built to be a traditional employee40:00 – Building lean teams, avoiding management bloat, and redefining success beyond headcount50:00 – Inside 4L Education and “Two Weeks to Trademarks,” lifestyle lawyering, and global trademark opportunities55:00 – Live reteaches, CLE, unreasonable hospitality, and using AI to future‑proof your practiceConnect with Sonia:Instagram YouTube Linkedin 

Vincent Yoder is CEO of RT Yoder, scaling a family-founded trades business into a multi-division platform through AI, acquisitions, and systems-driven growth across electrical, plumbing, and HVAC services. Top 3 Value Bombs 1. Emotional discomfort often reveals the biggest opportunities for personal and entrepreneurial growth. 2. Creative deal structuring, like consulting for equity, helps entrepreneurs gain ownership by delivering measurable value. 3. AI becomes far more powerful with strong SOPs and context-rich systems, giving businesses a major advantage. Check out the website and connect with Vincent to discuss acquisitions, AI systems, and scaling service-based businesses - Yoder Enterprises Group Website Sponsors HighLevel - The ultimate all-in-one platform for entrepreneurs, marketers, coaches, and agencies. Learn more at HighLevelFire.com. Nexus Install - Have a high-ticket offer? Nexus Install builds you a custom LinkedIn prospect booking system designed to generate more quality sales calls. Email JLD at John@EOFire.com to learn more.