Podcasts about sops

In dieser Folge sprechen wir über ein Thema, das jede*r im Rettungsdienst kennt – aber viel zu selten offen anspricht: Fehler. Warum passieren sie? Wie verhindert man sie? Wie geht man damit um, wenn sie passiert sind? Und was läuft im System falsch? Wir reden über:

In this episode, Wade sits down with James Hatfield, Chief Revenue Officer at LiveSwitch, to talk about how video and AI are transforming sales for moving and home service businesses. They dig into why the old way of doing in-person estimates is slowing companies down, and how virtual video surveys can help you win the "race to the face," respond faster, and close more of the right jobs without sending a truck to every lead. The conversation covers practical use cases for live video and AI: building accurate inventories and cube sheets from a simple walkthrough, documenting pre-existing damage to protect your crews, turning recordings into training and SOPs, and creating a long-term "data moat" that makes your business harder to compete with. They also look ahead at what's coming next—AI agents that can watch surveys, build reports, and help move you toward almost touchless online booking. Connect with James Hatfield: Chief Revenue Officer of LiveSwitch https://www.linkedin.com/in/james-hatfield/ Know more about LiveSwitch: https://www.liveswitch.com/ Shop Wade's book - Hometown Titan: Build A Local Business That Dominates Your Market: https://a.co/d/8zLXZMC Become a MOVING TITAN at the next Moving Titan Retreat https://www.movingtitanretreats.com/ Tighten up your moving company operations with TITAN UP TRAINING https://www.titanuptraining.com/ This episode is powered by Hyre (formerly Hey Lieu) Virtual Assistants: https://www.hyreup.com/ https://www.linkedin.com/company/hyre https://www.instagram.com/hyre.up https://www.facebook.com/hyre.up This episode is sponsored by: Moversville - an online marketing company and resource for movers, consumers, and those involved in the moving process. https://www.moversville.com/wade USA Home Listings – a marketing and lead resource for moving companies. https://www.usahomelistings.com/   About the Show Wade Swikle is the CEO of 2 College Brothers Moving, Storage and Franchising, currently with locations in Tampa, Gainesville, and Orlando, Florida. https://2collegebrothers.com/   Learn more and connect with Wade Swikle: Wade's website: https://2collegebrothers.com/ LinkedIn: https://www.linkedin.com/in/wadeswikle/ Youtube: https://www.youtube.com/@2CollegeBrothersMovingStorage Instagram: https://www.instagram.com/wadeswikle/

Send us a textOne of the top reasons businesses fail? Growing too fast without the right infrastructure.In this final episode of our three-part scaling series, I'm breaking down Pillar 3: Systems & Scale Infrastructure—the operational systems, financial clarity, time management strategies, and team building approach you need to scale sustainably.You'll learn about:Building operational systems that deliver consistent qualityUnderstanding your financesDesign your CEO schedule and know when to hireCreate a high-performing team cultureBuild a business that runs without youI also share my personal burnout story and the "Swiss clock team" I built that operated seamlessly—giving me the freedom to leave corporate and go full-time in my business eventually.The result? A sellable business that scales without burning you out.Book a complimentary consultation at stairwaytoleadership.comKey TakeawaysSustainable growth beats fast growth - Scaling too quickly without infrastructure can destroy your businessThree components of scale infrastructure - Operations, financials, and team/time managementRevenue ≠ Profit - Track your profit margins, cash flow, and break-even pointDocument everything - SOPs, client journey maps, and continuous improvement processesHire strategically - Know when you're too busy, optimize first, then hireBuild team culture - Mission, values, and vision should be felt daily, not just writtenDesign your CEO time - Reduce client-facing hours, focus on high-impact activitiesThe compound effect - Small, strategic weekly steps create massive transformationBusiness that runs without you - The ultimate goal for freedom and sellabilityPeace of mind matters - Financial clarity + capable team = less stress and anxietyTimestamps (Optional - Add if Desired)00:00 - Introduction & Series Recap01:00 - Why Fast Growth Can Kill Your Business03:00 - Pillar 3: Systems & Scale Infrastructure Overview06:00 - My Personal Burnout Story07:00 - Operational Systems: Client Journey & SOPs10:00 - KPIs That Matter12:00 - Financial Systems: Beyond Revenue to Profit16:00 - Time Management & When to Hire20:00 - Team Building, Delegation & Leadership24:00 - Energy Management & Work-Life Boundaries28:00 - The Swiss Clock Team Story31:00 - What High Performance Looks Like34:00 - Final Thoughts & Next Week's PreviewResources MentionedEpisode 225: The Three Pillars Every Service Business Needs to Scale to Six Figures and BeyondEpisode 226: From Feast or Famine to Predictable Revenue: The Client Acquisition EngineBook a Complimentary Consultation: htts://stairwaytoleadership.comConnect with MaggieWebsite: https://stairwaytoleadership.com

Host: Cindy Allen Published: November 14, 2025 Length: ~14 minutes Presented by: Global Training Center Summary This week on Simply Trade: Cindy's Version, Cindy Allen breaks down a whirlwind of trade developments—from the end of the federal shutdown to a rapid string of new tariff exemptions and reciprocal deals. Inspired by Taylor Swift's Death by a Thousand Cuts, Cindy explains how the industry isn't being overwhelmed by one big policy shift, but by the relentless series of small, fragmented, high-impact changes that hit importers, customs brokers, and compliance teams day after day. From air freight instability to Switzerland–U.S. negotiations, CAFTA carve-outs, and Argentina beef exemptions, Cindy sheds light on both the economic impact and the behind-the-scenes operational work that trade professionals must perform every time a new deal hits the headlines. This Week in Trade • The federal shutdown ends and the aviation system begins stabilizing • FAA restores routes after up to 6% of flights were cut • Air freight is preparing for a possible late-season peak (but uncertainty remains) • Global shipping flows shift again: • Europe, Middle East, Central America lanes show growth from China • U.S.-bound volumes remain down year-over-year • Anchorage continues its rise as a major air freight hub • Forecasts indicate overall soft demand for the remainder of the year New Trade Developments • U.S.–Switzerland trade deal announced (Details forthcoming; likely modeled after UK/EU/Japan tariff frameworks) • Central America tariff revisions under CAFTA • Expected apparel exemptions for Guatemala & El Salvador • Guatemala coffee exempted — positive for major U.S. importers • Argentina beef tariff reductions • Good for consumers • Raises sensitivity with U.S. cattle industry Here's a strong, concise paragraph version that keeps all the meaning but reads smoothly and professionally: Why This Feels Like “Death by a Thousand Cuts” Cindy explains that today's trade environment is overwhelming not because of one major policy shift, but because of the constant stream of piecemeal announcements that arrive without warning. Industry groups have little opportunity to offer input, and each new deal or exemption forces customs brokers into a full operational cycle—from interpreting vague notices and waiting for CSMS or Federal Register clarification to updating systems, revising SOPs, identifying affected HTS numbers, retraining teams, and notifying clients. Importers face a parallel burden as they update classifications, reevaluate landed costs, adjust sourcing and contracts, and communicate financial impacts across their organizations. With several new deals dropping within just a couple of days, teams are completing multiple implementation cycles back-to-back, making the pressure feel like a true “death by a thousand cuts.” Key Takeaways • The shutdown is over, but volatility continues across aviation and freight • Global trade flows are shifting, but the U.S. remains an outlier in demand • New tariff deals bring benefits but impose significant operational burdens • Compliance and broker teams are stretched thin by continuous policy shifts • The industry is experiencing a true “death by a thousand cuts” RESOURCES & MENTIONS • Global Training Center • TradeForce Multiplier Credits Host: • Cindy Allen – LinkedIn • Trade Force Multiplier Producer: • Lalo Solorzano – LinkedIn Subscribe & Follow New episodes every Friday. Presented by Global Training Center — providing education, consulting, workshops, and compliance resources for trade professionals. Connect with us: • Simply Trade Podcast on LinkedIn • Global Training Center on LinkedIn • YouTube • Spotify • Apple Podcasts • Trade Geeks Community Don't forget to rate, review, and share with your fellow trade geeks!

Click here to sign up for a new platform that helps law firms use subscription billing.Here are the top 5 takeaways from this episode:1. Constant Adaptation and Simplification Are Key to Law Firm Success.Both Mathew and Lauren emphasized the importance of regularly reassessing and adapting their practice areas, pricing, and service offerings. Lauren pivoted away from tax debt resolution to focus on estate planning and prenups, while Mathew simplified his pricing structure and eliminated underused features and add-ons.2. Data-Driven Decisions Improve Offerings and Client Experience.They both use a mix of analytics, client feedback, and “gut data” from years of experience to refine their services. This includes tracking which offerings clients actually use, which content gets the most engagement, and adjusting accordingly for better retention and satisfaction.3. Streamlined Onboarding and Intentional Friction Save Time.Mathew shared how he reworked his onboarding process using Google Workspace, Calendly, Stripe, and Google Forms to introduce just enough friction. This helps filter out unqualified leads and ensures new clients are a good fit, saving time for both the lawyer and the client.4. Community and Content Platforms Matter.Lauren's move from MailChimp to Substack for her newsletter and podcast was inspired by the platform's community features and ease of use. Both hosts discussed the value of memorable branding, vanity URLs, and focusing content on topics that resonate most with their audience (like costs, outsourcing, AI, and SOPs).5. Embrace AI and Technology, but Stay Client-Focused.Both are exploring ways to use AI and automation to improve efficiency and client service, such as creating SOPs, using AI prompts, and building tools for solo practitioners. However, they stress that technology should serve the client's needs and not overwhelm them with complexity.Bonus: The most popular content topics for their audiences are costs, outsourcing, AI, finances, and standard operating procedures—indicating a strong interest in practical, efficiency-focused advice for running a modern law firm.__________________________Learn more about A Different Practice.Sign up for Paxton, my all-in-one AI legal assistant, helping me with legal research, analysis, drafting, and enhancing existing legal work product.Here's a link to purchase lifetime access to the recordings of My Shingle's AI Teach-In if you couldn't make it live.I've partnered with Pii to make it easy for you to purchase the hardware I use in my law firm: (1) Studio Setup; (2) Midrange Setup; (3) Highrange Setup.Get Connected with SixFifty⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, a business and employment legal document automation tool.Sign up for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Gavel⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, an automation platform for law firms.Check out my other show, the Law for Kids Podcast.Visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Law Subscribed⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to subscribe to the weekly newsletter to listen from your web browser.Prefer monthly updates? Sign up for the Law Subscribed Monthly Digest on LinkedIn.Want to use the subscription model for your law firm? Sign up for the Subscription Seminar waitlist at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠subscriptionseminar.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.Check out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Mathew Kerbis'⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ law firm ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscription Attorney LLC⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Get full access to Law Subscribed at www.lawsubscribed.com/subscribe

In this episode of the Building Freedom Podcast, host Randy Stanbury breaks down Reason #6 of why builders and remodelers fail to grow: the lack of systems and software mastery.Randy explains why systems must come before people, how inconsistent processes create chaos, and why your software should become the home of all your SOPs. You'll learn the importance of the Systems C.I.A. role (Creator, Implementer, Accountability), how to pinpoint your biggest issues using IRCs, and how to simplify your operations with the Process Improvement Generator.If you want predictable results, better profitability, and more freedom in your business, this episode shows you where to start.If you like what you're listening to, we would love it if you could give us a 5-star review! This will help us know we are giving you what you need to grow and succeed as an entrepreneur. Please reach out to us on social media or through our website with other information you might want to hear on upcoming episodes!https://www.4levelcoach.com/https://www.instagram.com/4levelcoach/https://www.facebook.com/4LevelCoach/https://www.linkedin.com/company/4-level-coach

You thought $11 got you just a 3-day workshop? Think again. I just dropped two bonus trainings that should be locked behind a $5K paywall—and they're included (for now) inside the Sanctified Sales Implementation Intensive. Here's what you're getting:

How does a three-person L&D team support 23,000 associates across seven states? In this episode, Chris Chappell, Director of Learning & Development at Weis Markets, shares how servant leadership, clear career paths, and just-in-time video microlearning are elevating the employee experience—and the customer experience—across retail, manufacturing, and logistics. Show Notes:Weis Market's Chris Chappell offers many key takeaways to empower team members to succeed. His top points include: Lead as a servant, not a boss. Chris Chappell centers L&D on servant leadership—meeting associates' needs, anchoring to mission, and role-modeling behaviors so people trust and follow. Career paths + strong leadership = retention. Provide clear growth paths and accountable leaders. Weis Markets' leadership development now spans five levels and correlates with higher engagement and reduced turnover that is 20–25 points lower than retail averages. Make learning “in the moment.” Snapshot video microlearning—accessed via QR codes embedded in SOPs—powers fast cross-training (e.g., moving a bakery associate to deli) and reduces friction during call-offs. Do fewer things, better. “Ruthless prioritization” keeps work aligned to mission, strategy, core operations, and compliance. The team consolidated ~1,798 courses to ~800 and is rebuilding high-value content for mobile delivery in Workday Learning. Build a distributed training network. Centralize standards and content, then empower expert trainers across departments to deliver. Add feedback loops with structured homework and report-outs so learners hold themselves accountable. Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry's Ultimate L&D Podcast Guide. Learn more about d'Vinci at www.dvinci.com. Follow us on LinkedInLike us on Facebook

Professional Builders Secrets brings you an exclusive episode with Jon Engquist, third-generation contractor and Founder of Subtrak. Jon breaks down how to turn your company's know-how into clear systems and live checklists your team actually follows, so you get consistency, accountability, and the freedom to grow without firefighting.This episode is sponsored by Apparatus Contractor Services, click the link below to learn more:hubs.ly/Q02mNSsG0INSIDE EPISODE 212 YOU WILL DISCOVER What a “system” really isHow to structure your businessWhy so many builders get stuck in chaos modeHow strong SOPs help you train faster, cut rework and callbacks, and attract A-players and much, much more.ABOUT JON ENGQUISTWith over 15 years of experience in the construction industry, Jon honed his expertise in managing high-value projects, leading teams, and improving operational efficiency. As a third-generation construction professional, Jon has successfully overseen everything from estimating and scheduling to contract negotiation, dispute resolution, and team development.Connect with Jon: linkedin.com/in/jonengquist/TIMELINE 5:20 Why most builders struggle to document their processes10:15 The “contractor hamster wheel” and how to break free from chaos15:00 The simple weekly routine to start building your playbook19:40 How to turn SOPs into real checklists your team actually follows23:30 How Subtrak helps builders systemise fastLINKS, RESOURCES & MOREAPB Website: associationofprofessionalbuilders.comAPB Rewards: associationofprofessionalbuilders.com/rewards/APB on Instagram: instagram.com/apbbuilders/APB on Facebook: facebook.com/associationofprofessionalbuildersAPB on YouTube: youtube.com/c/associationofprofessionalbuilders

What do entrepreneurs actually want from their Executive Assistants? In this episode, Nicky speaks with Andrew Chesnutt, CEO of The Authority Forge and a serial entrepreneur who's built multiple seven-figure businesses, about what separates a good EA from a great one.Andrew shares a candid look at the realities of working with founders—many of whom are fast-moving, neurodivergent, and juggling multiple priorities. Together, they unpack:The real difference between a Virtual Assistant and an Executive AssistantWhy EAs who move from order taker to consultant quickly become indispensableHow to build trust and anticipation with entrepreneurs who find it hard to let goWhy clear communication and understanding neurodiversity are key to a strong partnershipHow EAs can use AI tools and SOPs to translate an entrepreneur's “brain dump” into structured, actionable workflowsAndrew references the “Radar” character from MASH* as the perfect example of an Assistant who anticipates every need before it's even voiced—and he's right. This episode will help you see what it takes to become that kind of strategic partner. The EA Campus

Send us a textWhat if you stopped selling features and started winning on outcomes? We sit down with founder Jason Bryll to unpack the plays that turned a one-person consultancy into a high-performance services engine built on trust, speed, and rock-solid systems. From healthcare data trenches to global team leadership, Jason shares the unvarnished moves that drive compounding growth without the chaos.We start with the founder shift: hire earlier than feels comfortable, build around ownership, and accept the short-term income flatline to unlock long-term scale. Jason explains how tight salary bands, margin-aware pricing, and disciplined ops saved his company from cash whiplash. Then comes the big pivot—ditching heavy implementation fees for a lower entry point and a higher, predictable monthly retainer. That single change reduced friction, boosted forecasting, and delivered what clients actually want: rapid iteration without the upsell dance.The heart of the playbook is focus and quality. Jason narrowed services to data warehousing, BI reporting, and analytics, then codified delivery with SOPs, Asana-driven workflows, and video training. This made speed a true differentiator—faster time to value with consistent standards. Layer in a US–India model with monthly culture touchpoints and you get three wins at once: 24-hour progress, approachable pricing, and meaningful wages for a growing global team. The kicker? Zero churn among clients on the recurring model, thanks to steady partnership and fewer barriers to making progress.If you're building a services firm—or stuck chasing product market fit with no payoff—this conversation is a blueprint. You'll hear how to hire for trust over resumes, define the customer outcome that matters most, and transform expertise into repeatable assets that scale. Subscribe for more bold, unfiltered strategies, share this with a founder who needs it, and drop your biggest bottleneck—we'll tackle it in a future show.Support the show

Schedule a Meeting with Joshua TODAY!Do you treat winter like downtime — or as the secret weapon that could set up your most profitable year ever?While most contractors kick back after the season ends, Joshua Gillow challenges you to do the opposite. In this episode, he reveals why the off-season is the perfect time to overhaul your systems, sharpen your team, and fix the inefficiencies that drain profits all summer long.You will:Learn how to transform winter from a “dead season” into your business's most productive growth window.Discover simple systems and SOPs that save time, reduce chaos, and empower your crew.Find out how to use education, leadership development, and communication to strengthen your entire company before spring.Tune in now to discover how to use your off-season to grow your people, your systems, and your profits — so next year isn't just a repeat, it's your biggest leap forward.Connect with Joshua at:The WebsiteThe Facebook GroupSales Master ClassesHow to work with Joshua - https://yes.express/apply/Tune into this podcast where a seasoned craftsman shares expert communication skills, strategies for overcoming stress and overwhelm, and insights on building a profitable business in landscaping and hardscaping, with tips on how to sell, close more deals, and achieve financial freedom to retire early as a successful business owner in the design/build and outdoor living industry.

If you're searching for the inspiration to keep going when life feels loud and uncertain, this conversation is your reset. Sandy Moll went from a young marriage and single motherhood to a blended family and seven businesses—built on faith, forgiveness, gratitude, and the courage to listen to God in the quiet.In this episode, you'll hear how Sandy:Navigated divorce, blended two families with love, and released the guilt through self-forgivenessLost W-2 jobs during the 2007–08 crisis—then followed God's nudge to launch new companiesUses silence (no phone notifications!) to hear God's direction and choose the right next stepKeeps work sustainable with systems, SOPs, and ruthless prioritization (not hustle theater)Starts each day with gratitude so fear and comparison don't run the showDiscerns real God-given dreams from noisy, external expectationsWhy This MattersIf you've been praying, pushing, and still wondering “Am I chasing the wrong dream?”—Sandy's story shows how quiet, humble moments can spark the biggest transformations. It's practical, inspirational, and faith-forward without being preachy.HighlightsThe early “searching” years: belonging, church as a safe place, and chosen familyFrom first marriage to single mom to a blended family that actually workedThe 2008 Financial Crisis: job loss → entrepreneurship (and why panic kills options)Silence over hustle: how to hear God, set priorities, and build without burning outForgiving yourself so you can finally move forwardStructuring life for peace: no Monday/Friday meetings, focused Tue–Thu work blocks, systems that runDon't miss thisStay 'til the end for a special surprise: an original song inspired by today's story...“Jesus, Carry Me" - Created by K-Lowe Music (Your Custom Music Destination)Connect with Sandy MollLinkedIn: @SandyMollFacebook: @SandyJMollInstagram: @Sandy_J_MollEmail: s.moll@abs-core.comText/Call: 913-731-6007 (text preferred; she replies)Book Kevin for Your EventI'm Kevin Lowe—speaker, host, and a guy who's had to learn how to see in the dark and still choose the light. If you want a keynote that leaves people stronger than it found them, visit KevinSpeaks.org.Hey, it's Kevin!I hope you enjoyed today's episode! If there is ever anything I can do for you, please don't hesitate to reach out. Below, you will find ALL the places and ALL the ways to connect!I would LOVE to hear from you! Send me a Voice MessageWant to be a guest on GRIT, GRACE, & INSPIRATION? Send Kevin Lowe a message on PodMatch!Book Kevin to Speak at Your Next Event: CLICK to Learn More

Brandon Sinkler traded firefighting for construction and built a successful remodeling company in Charleston, South Carolina. What began as a leap of faith into house flipping became a career grounded in consistency and service. Brandon shares how he grew from working solo to adding key hires who helped him bring structure and balance to his work. His story highlights how he developed clear systems and standard operating procedures that now guide every project. In this episode you will learn: How Brandon transitioned from public service to construction The lessons he learned pricing and managing his first flips Why building relationships has been key to his success How he created SOPs that keep his team aligned His future vision for building new homes in Florida Listen to the episode to learn more. Resources: Visit the Coastal Builders and Consultants website here.

When Justin Buzzi launched a clear kayak tour in Florida, his goal was to offer something memorable. What he built was one of the most highly rated kayak experiences in the country—with over 50,000 five-star reviews and 30+ franchise locations.In this episode, Justin joins Dustin Miller of Conversion Assist to unpack how they built a guest experience that keeps working long after the paddles are down. From guide training to personalized automations, they reveal the systems and strategies behind their flywheel of reviews, repeat customers, and referrals.Whether you run one tour or many, this conversation offers clear, actionable ideas for tightening operations, earning stronger reviews, and building a reputation that scales.Top 10 TakeawaysStart with experience. Build with systems. Clear kayaks got attention, but it was the systems behind the scenes—like training, hiring, and guest communication—that turned Get Up and Go Kayaking into a scalable business.Google reviews matter most. While they still collect reviews on TripAdvisor, Airbnb, and Facebook, the team prioritizes Google for its impact on search visibility and conversion. That focus shapes everything from email copy to in-person asks.Follow up with every guest, not just the booker. After each tour, automated messages go out to everyone who attended—not just the person who paid. That alone tripled their review volume in one year.Set expectations before guests arrive. Automated pre-tour texts help guests feel informed, reduce no-shows, and create a smoother arrival. That positive start lays the groundwork for better reviews.Empower guides to own the guest relationship.Top guides build connection, read the group, and ask for reviews in ways that feel natural. Some have personally earned over 2,000 five-star reviews through great service and follow-up.Automation can still feel personal. With name-based SMS, segmented follow-ups, and smart timing, Dustin's system balances efficiency with a human touch. Guests feel supported without extra strain on the team.Use your off-season to get stronger. Slow months are for updating SOPs, refreshing content, replacing gear, and optimizing tools. When the season picks up again, the whole operation runs better.Your reviews are a roadmap. Use AI to analyze common praise and complaints in your reviews. What guests love should shape your messaging. What they question should inform training or improvements.Bad reviews are a chance to show who you are. Reply quickly, stay calm, and put future guests at ease. Dustin recommends using AI to help write thoughtful, emotionally neutral responses if needed.Great reviews grow more than bookings. Consistent five-star reviews improve search rankings, boost conversion rates, and increase the long-term value of your company. It's not just a feedback loop—it's a growth engine.

If you loved Part 1, get ready for the blueprint. In Part 2, Derek Pittak returns to break down how recruiters can actually use EOS (Entrepreneurial Operating System) to scale—with simple, powerful tools that drive accountability, clarity, and focus. We cover everything from documenting processes (without 75-page SOPs) to running 90-day “traction” cycles, creating scorecards, setting rocks, and defining your company's vision so your entire team rows in the same direction.

Most service companies start the same way: a great practitioner opens shop and sells their own time—hairdressers, trainers, dentists, therapists, lawyers. That works… until it doesn't. Quality depends on the founder; hiring “clones” leads to uneven results and micromanagement; SOPs multiply; and the business becomes a mini-bureaucracy. In this episode, I explain why the “be the best and do it all yourself” approach traps you—and how to scale without wrecking your brand.We walk through the five most common growth models (rent-a-chair, senior-junior-novice ladders, HQ services platform, affiliate/license, and “big fish + aux team”)—what they do well and where they stall. Then I lay out a practical move from practice to platform: productize outcomes (not just services), define roles and tiers, keep marketing/sales centralized, and build continuity revenue (memberships, cohorts, retail) while letting intrapreneurs grow under your brand. Finally, we add leverage backstage with AI—intake, plan drafting, comms, QA—so your team spends more time on human moments and outcomes.If you're stuck between being the best in town and working 70-hour weeks, this is your path out: a platform where good people can do great work—and your brand gets stronger every time they do.Connect with Chris Cooper:Website - https://businessisgood.com/

#664 Is customer service draining your time and resources? It doesn't have to! In this episode hosted by Kirsten Tyrrel, we're joined by Jordan Brown, founder and CEO of Omnie, who explains how outsourcing customer service can actually increase revenue while giving you back valuable time. Jordan shares how the right mix of AI and human support can transform customer interactions, with AI handling routine questions and freeing up your team to build relationships and drive conversions. He highlights how real-time chat support can turn site visitors into paying customers and reveals why outsourcing not only saves money but also improves customer satisfaction. Whether you're overwhelmed with inquiries or looking to scale, Jordan breaks down how outsourcing can become a strategic advantage for your business! (Original Air Date - 4/7/25) What we discuss with Jordan: + Outsourcing customer service boosts revenue + AI handles routine questions effectively + Human agents build relationships and loyalty + Real-time chat increases conversion rates + Dedicated agents ensure brand consistency + Outsourcing saves time and reduces costs + Customer support can drive long-term growth + Proactive customer service enhances satisfaction + Training and SOPs improve agent performance + Knowing when to outsource prevents burnout Thank you, Jordan! Check out Omnie at ⁠OmnieCSR.com⁠. Email Jordan at jbrown@omniecsr.com. Watch the ⁠video podcast⁠ of this episode! To get access to our FREE Business Training course go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. And follow us on: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Tik Tok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠millionaireuniversity.com/sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Want to hear from more incredible entrepreneurs? Check out all of our interviews ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices

Show NotesGuest: Dr. Jeremiah Sturgill — Founder, Sturgill Orthodontics; Co-founder, Go Unicorn Strategy (concierge SEO/SEM for orthodontists).Learn more: https://gounicornstrategy.comWhy another company? A veteran ads/SEO partner (ex-HGTV/Discovery; managed ~$50k/day in Google Ads for a private client) audited ortho sites and found pretty but underperforming builds. Early tests drove measurable gains in qualified Google referrals; the two formalized a boutique service.Boutique by design: Targeting ~20–30 practices so one point of contact knows your brand, market dynamics, and projects end-to-end.Inside-out marketing: Don't pour money into ads until the phones, web forms, and team follow-up are dialed in. Track missed calls (goal: zero), record and review, and role-play quarterly.Feedback loop that works: Ads go live → the team tags outcomes (show/start/no-show) → campaigns are adjusted to favor demographics, keywords, and offers that convert in your market.Budget truth: Tiny spends create noise, not signal. Commit to a test period and a budget that can generate statistically useful data; adjust by market competition (it's a real auction).Brand over commodity: Build a site that sells your culture and trust, not “$500 off aligners.” If your web vibe doesn't match the in-office experience, trust evaporates.Pricing with confidence: If you deliver Four Seasons-level service, don't set Motel 6-level fees. You're not everyone's cup of tea—and that's healthy positioning.Language matters: For out-of-network calls, lead with help (“We can file Delta for you… let's get you scheduled…”) rather than a hard “We're out of network.”AI on the horizon: Jeremiah is building a practice “master prompt” to capture decisions, SOPs, and red-flag handoffs so teams ask the system before they page the doctor.Practical TakeawaysFix the fundamentals first: Fast phones, fast follow-up, and a brand-true website before buying more traffic.Measure what matters daily: Missed calls, call length outliers, and lead outcomes by source—then tune campaigns accordingly.Fund real tests: Set a market-appropriate budget and time horizon; dabbling hides the truth.Sell the who, not the what: Lead with trust, culture, and clarity; avoid commodity framing.Close the loop with training: Quarterly role-play on the hardest questions your team actually hears.MentionedGo Unicorn Strategy: https://gounicornstrategy.comAcquired podcast (Google series)Scheduling Institute (Jay Geier) — phone excellenceDan Kennedy — back-end sales before better adsCliftonStrengths “WOO” — why trying to win everyone over can hurt decisionsFour Seasons/Ritz-Carlton service standards as a pricing/positioning lensPast related episodes: Dr. Jamie Reynolds; Dr. Ben Fishbein.Subscribe to The Burleson Box wherever you listen. ***The Burleson Box is brought to you by OrthoFi:Grow More. Worry Less. Simplify Your Practice with OrthoFi.Did you know that practices using OrthoFi start more patients and reduce financial barriers without adding complexity to their operations? With OrthoFi, you can simplify the insurance and patient financial process, streamline collections, and free up your team to focus on patient care. OrthoFi combines smart technology with patient-friendly payment solutions to help you start more treatment, improve cash flow, and deliver a better overall experience. Patients love the flexibility. Practices love the results.Take advantage of a platform built specifically for orthodontists and dental specialists—helping you manage everything from eligibility verification to automated payment processing in one easy-to-use system. Grow your starts. Increase your efficiency. And reduce the headaches of insurance and collections with OrthoFi.Want to learn more? Schedule a demo today and see how OrthoFi can help your practice thrive.Click below to learn more:OrthoFi.com*** Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, exclusive study guides, special edition books each quarter, powerpoint and keynote presentations and two tickets to Dustin Burleson's Annual Leadership Retreat.http://www.theburlesonbox.com/sign-up Stay Up to Date: Sign up for The Burleson Report, our weekly newsletter that is delivered each Sunday with timeless insight for life and private practice. Sign up here:http://www.theburlesonreport.com Follow Dustin Burleson, DDS, MBA at:http://www.burlesonseminars.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Are you aware that client retention is not just about doing great work or delivering projects on time? While those are the basics, real loyalty comes from how clients feel when working with your agency. In this episode of The Agency Blueprint podcast, I share practical strategies for agency owners who want to intentionally build relationships that surprise, delight, and strengthen loyalty. I also explain how personal touches, thoughtful gestures, and genuine human connections separate thriving agencies from those struggling with churn.Don't miss this episode to learn how little, meaningful moments can build emotional equity and transform business relationships into trusted, long-term collaborations.Key Questions:[01:15] Do your clients feel truly seen, heard, and appreciated, or do they just see you as another vendor?[05:56] Are you taking the time to surprise clients with personal gestures that actually matter?[11:35] What small, unexpected “surprise and delight” moments could you add to strengthen client loyalty right now?What You'll Discover: [01:15] Why great work is expected, but true loyalty comes from making clients feel seen, heard, and valued.[02:36] How agency owners often get pulled back into client work to save accounts when teams can't maintain those relationships.[03:50] A story of an agency that built such strong relationships that their client work became award-winning.[04:50] Why creative professionals produce their best work when they genuinely enjoy their client relationships.[05:56] The importance of focusing on personal, thoughtful gestures that show clients they're valued instead of generic gifts. [08:54] How to create personalized gifts tied to client interests, milestones, or inside jokes.[11:35] Why building emotional equity makes clients more forgiving when small mistakes or delays occur.[12:28] How to create SOPs for consistent relationship-building while keeping room for spontaneity and personalization.

You can't scale if you're the cleaner, the guest texter, the bookkeeper, and the ops manager.This episode breaks down exactly when to hire, who to hire first, how to onboard them, and how to keep them executing so you can grow your STR business instead of babysitting it.• When it's actually time to hire (not too early, not too late)• Who your first hire should be in an STR business• Sample VA schedule for guest communications• How to onboard using SOPs instead of winging it• What to pay and where to find VAs• The weekly meeting rhythm that keeps them accountableWant to Grab the Hiring and Onboarding Templates?Just click the link below and DM us "VA".Link: https://ig.me/m/mike.sjogren?utm_source=Podcast&utm_medium=Captivate&utm_campaign=T031&utm_content=VA00:00:04 – When to Hire Your First Person00:00:29 – Signs You're Doing a 40–60 Hour Week00:03:52 – Operator First or Sales First?00:10:07 – Sample STR VA Schedule (Guest Comms)00:10:24 – What to Pay and What They Do00:17:42 – Onboarding With SOPs, Not Vibes00:17:52 – Weekly Meetings and Task Lists00:18:56 – Growing Their Responsibilities Over Time00:28:03 – Where to Find VAs 00:28:43 – Use Our Hiring & Onboarding TemplatesGet FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

Young entrepreneur Vikram joins Jessey to share how he hit over $150K in land profit in just 7 months. From hiring early to dialing in high-volume texting and direct mail, Vikram breaks down his biggest wins, lessons, and the systems he's building to scale his business the right way.What you'll learn:• How Vikram hit 5 deals and $150K profit in under a year• Why he hired a full-time texter early (and how they qualify leads)• Lessons from launching 8+ businesses before land• Smarter strategies with SmarterContact vs LaunchControl• Why direct mail still pulls his highest-quality leads• The exact SOPs he gives his team• Mistakes with pricing and targeting (and how he fixed them)• His next marketing experiment

You can't scale if you're the cleaner, the guest texter, the bookkeeper, and the ops manager.This episode breaks down exactly when to hire, who to hire first, how to onboard them, and how to keep them executing so you can grow your STR business instead of babysitting it.• When it's actually time to hire (not too early, not too late)• Who your first hire should be in an STR business• Sample VA schedule for guest communications• How to onboard using SOPs instead of winging it• What to pay and where to find VAs• The weekly meeting rhythm that keeps them accountableWant to Grab the Hiring and Onboarding Templates?Just click the link below and DM us "VA".Link: https://ig.me/m/mike.sjogren?utm_source=Podcast&utm_medium=Captivate&utm_campaign=T031&utm_content=VA00:00:04 – When to Hire Your First Person00:00:29 – Signs You're Doing a 40–60 Hour Week00:03:52 – Operator First or Sales First?00:10:07 – Sample STR VA Schedule (Guest Comms)00:10:24 – What to Pay and What They Do00:17:42 – Onboarding With SOPs, Not Vibes00:17:52 – Weekly Meetings and Task Lists00:18:56 – Growing Their Responsibilities Over Time00:28:03 – Where to Find VAs 00:28:43 – Use Our Hiring & Onboarding TemplatesGet FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

In this episode, Jannes Sörensen—founder of Kepler Hotel Group and the Kepler International Hospitality Academy, and former General Manager of London's award-winning Beaumont Hotel—joins our innovation correspondent Matthias Huettebraeuker to discuss what it really takes to lead consistent excellence in hospitality.Building on yesterday's conversation about service, Jannes explains why structure, systems, and culture—not endless SOPs—are the foundations that allow great hotels to deliver truly remarkable guest experiences. He shares lessons from his time leading The Beaumont on balancing discipline with creativity, developing leadership at every level, and creating a culture where consistent excellence becomes second nature. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Stop drowning in business chaos - your SOPs are the life raft you need. In this game-changing episode, Susan Finch and Lany Sullivan expose why your team's knowledge hoarding is sabotaging growth and share their proven system for creating procedures that actually get used. They reveal why writing at a 5th-grade level isn't dumbing down - it's smartening up your business operations. From horror stories of employees creating secret binders to success stories of businesses transformed through proper documentation, this episode delivers the blueprint for organizing years of scattered procedures into one powerful system. Learn the exact folder structure, naming conventions, and review processes that turn procedural chaos into operational clarity. Whether you're a solopreneur ready to scale or managing a team that's reinventing the wheel daily, this episode provides the roadmap to document, delegate, and finally find joy in your work again. As always, we try to give you an action list you can do on your own: Immediate Actions (This Week): Create Your Hub • Set up a main folder called "SOPs," "Procedures," or your preferred name • Ensure it's in a shared drive accessible to your team • Remove individual access permissions temporarily if needed Assess Current State • List all the procedures you currently have documented • Identify which team members have created their own "personal" procedures • Note any critical processes that exist only in someone's head Choose Your Categories • Divide your business into main operational areas (e.g., Admin, Sales, Production) • Create main folders for each category • Keep it simple - aim for 4-7 main categories maximum Short-Term Actions (Next 2-4 Weeks): The Great Document Dump • Move ALL documents from subfolders into main category folders • Review for duplicates and conflicting versions • Don't panic - this temporary chaos leads to clarity Establish Naming Conventions • Agree on a team-wide naming system • Include dates, version numbers, or status (TBD, Complete, Archive) • Rename all documents consistently Create Missing SOPs List • For each category, list procedures that need documentation • Create placeholder documents titled "[Process Name] - TO BE COMPLETED" • Assign ownership and deadlines Medium-Term Actions (Next 1-3 Months): Develop Your SOP Template • Include: Purpose, Tools Needed, Step-by-Step Instructions, Screenshots • Add revision dates at the top • Create a video component for complex procedures Write Priority SOPs • Start with your "hit by a bus" procedures - the critical ones only you know • Use simple language (5th grade level) • Include where to find things, which buttons to click, what fields to complete Implement Approval Process • Create a procedure for creating procedures • Establish who approves new SOPs • Set review cycles for existing procedures Long-Term Actions (Ongoing): Build the Habit • Schedule weekly SOP time • Update procedures as processes change • Archive outdated versions rather than deleting Create Onboarding Materials • Develop a "Start Here" folder for new team members • Include how to navigate the SOP system • Add role-specific procedure lists Regular Maintenance • Quarterly reviews of high-use procedures • Annual audit of all SOPs • Celebrate when team members create or update procedures

Emma Rainville is a fractional CEO and operations strategist with over a decade of experience transforming seven, eight, and nine-figure businesses behind the scenes. Known as the "integrator by DNA," she specializes in moving founders from burnout and cash bleed to scalable, profitable growth. Emma's reputation rests on her blunt, practical approach and her obsession with execution—not just theory—and on her proven ability to architect systems that protect profits and foster company culture. With her trademark SCOPE model and Wave Vision process, Emma helps businesses create sustainable systems that unlock new levels of efficiency and profit. On this episode we talk about: Emma's first entrepreneurial hustle at age eight and early lessons in leverage The hidden pitfalls founders face with unchecked expenses and chaotic systems Why most business owners fail to understand their true numbers—and how to fix it The critical role of SOPs: why written processes and automation trump hiring How AI and automation are disrupting labor-intensive businesses, from landscaping to admin work Emma's journey through the IDF, ER trauma nursing, and operations leadership—plus the real secret behind her career pivot Highest-leverage automation opportunities business owners miss The key mindsets and habits of growth-focused founders Top 3 Takeaways Unchecked expenses silently destroy profit—regular, ruthless review of every expense can unlock 3-4% profit instantly. Most business owners don't know actual unit-level profitability; tracking this granular data enables better decisions, higher margins, and less work. Strong businesses scale with written SOPs and automation, not by hiring; processes should come before people. Notable Quotes “Sales is king.” “Every dollar needs to have a name, and every person should know the numbers that matter.” “You can't automate chaos—get your processes right, then use AI and automation to scale.” Connect with Emma Rainville: https://www.instagram.com/emma_rainville512/?hl=en Learn more about your ad choices. Visit megaphone.fm/adchoices

On Healthy Mind, Healthy Life, host Avik and guest George Rivera break down how founders can scale fast without burning out or missing what matters at home. George shares the Father First Owner OS, the $10,000/hour filter, and practical delegation frameworks that replace task-doing with outcome ownership, standard operating procedures, and clear decision rights. If you're a time-poor, revenue-rich founder, this episode gives you direct, actionable steps to reclaim your calendar, protect family time, and grow with consistency.   About the Guest   George Rivera is the creator of Father First Owner OS and author of Buy Back Time Formula. He helps 7–9 figure founders win back 10–20 hours a week, end key-person dependency, and stay fully present at home—without shrinking the business.   Key Takeaways: Design for outcomes, not tasks: Assign clear owners for results with written SOPs and Loom-style walkthroughs so work stops bouncing back to the founder. Install structure: Replace “everyone reports to me” with a simple executive/manager layer. Ownership becomes clear, and the founder exits the escalation loop. Give decision rights: Predefine thresholds (e.g., approve anything under a set spend) so teams move without micromanagement. Run the $/hour filter: Log two weeks of work. Anything a capable person can do for a small fraction of your effective hourly value gets delegated or outsourced. Systematize the repeats: Every recurring task becomes a one-time documentation effort that compounds time savings. Stay in needle-moving zones: Founder time belongs in growth, relationships, and visibility—not internal admin and QC. Proof it works: George scaled from ~$20M to nearly ~$50M while cutting to ~30 hours/week and taking true off-grid months by applying these frameworks. Why it matters: Moments with your kids don't come back. Optimize the business for presence now to minimize end-of-life regrets and pass down a better operating model at home and at work.   Connect with the Guest  : Website: https://buybacktimeformula.com/Socials: @buybacktimeformula (Facebook and other platforms listed from the site) Instagram | YouTube | LinkedIn | TikTok | Facebook   Want to be a guest on Healthy Mind, Healthy Life? DM on PM - Send me a message on PodMatch DM Me Here: https://www.podmatch.com/hostdetailpreview/avik   Disclaimer: This video is for educational and informational purposes only. The views expressed are the personal opinions of the guest and do not reflect the views of the host or Healthy Mind By Avik. We do not intend to harm, defame, or discredit any person, organization, brand, product, country, or profession mentioned. All third-party media used remain the property of their respective owners and are used under fair use for informational purposes. By watching, you acknowledge and accept this disclaimer.   Healthy Mind By Avik is a global platform redefining mental health as a necessity, not a luxury. Born during the pandemic, it's become a sanctuary for healing, growth, and mindful living. Hosted by Avik Chakraborty—storyteller, survivor, wellness advocate—this channel shares powerful podcasts and soul-nurturing conversations on: • Mental Health & Emotional Well-being• Mindfulness & Spiritual Growth• Holistic Healing & Conscious Living• Trauma Recovery & Self-Empowerment With over 4,400+ episodes and 168.4K+ global listeners, join us as we unite voices, break stigma, and build a world where every story matters. Subscribe and be part of this healing journey. ContactBrand: Healthy Mind By AvikEmail: join@healthymindbyavik.com | podcast@healthymindbyavik.comWebsite: www.healthymindbyavik.comBased in: India & USA Open to collaborations, guest appearances, coaching, and strategic partnerships. Let's connect to create a ripple effect of positivity. CHECK PODCAST SHOWS & BE A GUEST:Listen our 17 Podcast Shows Here: https://www.podbean.com/podcast-network/healthymindbyavikBe a guest on our other shows: https://www.healthymindbyavik.com/beaguestVideo Testimonial: https://www.healthymindbyavik.com/testimonialsJoin Our Guest & Listener Community: https://nas.io/healthymindSubscribe To Newsletter: https://healthymindbyavik.substack.com/ OUR SERVICESBusiness Podcast Management - https://ourofferings.healthymindbyavik.com/corporatepodcasting/Individual Podcast Management - https://ourofferings.healthymindbyavik.com/Podcasting/Share Your Story With World - https://ourofferings.healthymindbyavik.com/shareyourstory STAY TUNED AND FOLLOW US!Medium - https://medium.com/@contentbyavikYouTube - https://www.youtube.com/@healthymindbyavikInstagram - https://www.instagram.com/healthyminds.pod/Facebook - https://www.facebook.com/podcast.healthymindLinkedin Page - https://www.linkedin.com/company/healthymindbyavikLinkedIn - https://www.linkedin.com/in/avikchakrabortypodcaster/Twitter - https://twitter.com/podhealthclubPinterest - https://www.pinterest.com/Avikpodhealth/ SHARE YOUR REVIEWShare your Google Review - https://www.podpage.com/bizblend/reviews/new/Share a video Testimonial and it will be displayed on our website - https://famewall.healthymindbyavik.com/   Because every story matters and yours could be the one that lights the way!   #podmatch #healthymind #healthymindbyavik #wellness #HealthyMindByAvik #MentalHealthAwareness#comedypodcast #truecrimepodcast #historypodcast #startupspodcast #podcasthost #podcasttips #podcaststudio #podcastseries #podcastformentalhealth #podcastforentrepreneurs #podcastformoms #femalepodcasters #podcastcommunity #podcastgoals #podcastrecommendations #bestpodcast #podcastlovers #podcastersofinstagram #newpodcastalert #podcast #podcasting #podcastlife #podcasts #spotifypodcast #applepodcasts #podbean #podcastcommunity #podcastgoals #bestpodcast #podcastlovers #podcasthost #podcastseries #podcastforspeakers#StorytellingAsMedicine #PodcastLife #PersonalDevelopment #ConsciousLiving #GrowthMindset #MindfulnessMatters #VoicesOfUnity #InspirationDaily #podcast #podcasting #podcaster #podcastlife #podcastlove #podcastshow #podcastcommunity #newpodcast #podcastaddict #podcasthost #podgepisode #podcastinglife #podrecommendation #wellnesspodcast #healthpodcast #mentalhealthpodcast #wellbeing #selfcare #mentalhealth #mindfulness #healthandwellness #wellnessjourney #mentalhealthmatters #mentalhealthawareness #healthandwellnesspodcast #fyp #foryou #foryoupage #viral #trending #tiktok #tiktokviral #explore #trendingvideo #youtube #motivation #inspiration #positivity #mindset #selflove #success

Julie Runez leads marketing for a custom automation firm that designs and builds one-off manufacturing machinery. She came back to work after years at home with her kids, brought a journalist's curiosity, and learned industrial marketing from the ground up during the early months of 2020. Without case studies she could publicly share and with very long, high-stakes sales cycles, Julie shifted the strategy away from chasing clicks to creating in-person proof. The result is a zero-cost lab inside their facility where vendors and manufacturers test ideas together, train teams, and de-risk projects before anyone signs. We talk culture, kindness in leadership, learning fast, and why most problems are system problems, not people problems.Why this conversation mattersIf you sell complex, capital equipment under NDA, the usual playbook won't carry you. Julie shows how to earn trust when buyers need confidence more than content, and how to build culture around the people you want to attract.What you'll hearHow journalism skills, parenting, and resourcefulness translated into an effective solo marketing role.Why kindness from the founder set the tone for culture and risk-taking.The limits of digital in NDA-heavy environments and how in-person proof fills the gap.Inside the lab concept and how cross-vendor collaboration builds end-to-end confidence.Using ClickUp and simple SOPs to turn tribal knowledge into systems.Handling the “I'm in over my head” moments by finding the skill, the person, or the room that solves it.Topics coveredCulture as the environment you create for the people you want.Experimenting, failing forward, and deciding what actually works for your business.Sales cycles that run from a year to many years, and how to stay relevant in the meantime.Bringing vendors, engineers, and customers together to test and train before purchase.Storytelling that focuses on outcomes, not features.Letting the next generation toss the box aside rather than just think outside it.Quotes to pull“When you buy a drill, you're buying holes. Our buyers need confidence their problem will be solved.”“In tough moments it's usually a system problem, not a human problem.”“The lab is our proof. People can see parts move, get training, and leave with answers.”“Kindness from leadership makes everything else solvable.”GuestJulie Runez is the marketing lead for a custom automation and machine-building company serving life sciences and other regulated industries. She built an in-house lab program that lets manufacturers and vendor partners test concepts, train operators, and de-risk projects at zero cost.SponsorMed Device Boston at the BCEC, September 30 to October 1. A sourcing and education expo with suppliers, workshops, and expert-led sessions for the next generation of med-tech.

In this Building Better Foundations episode, Rob Broadhead and Michael Meloche talk with Wes Towers of Uplift360, a Melbourne-based digital agency serving the construction and trades industry. The discussion centers on niching for developers—how focusing on a specific audience helps software teams and agencies communicate better, deliver faster, and build lasting client trust. Key Idea: Niching for developers isn't about limiting opportunities — it's about amplifying your expertise and clarity in the markets that need you most. About the Guest — Wes Towers Wes Towers is the founder of Uplift 360, a Melbourne-based digital agency that helps builders and trades turn websites into trusted, lead-generating tools. With over 20 years of hands-on experience, Wes focuses on authenticity, clear strategy, and measurable growth — no fluff, just results. Through his work and podcast appearances, he shares practical insights on niching for developers, SEO, and building trust in an AI-driven world.

From running movies out of the back of his family's warehouse at age 12 to becoming the largest Marco's Pizza franchisee in America, McLain Hoogland understands the long game – and the pivot. With a lineage stretching back to the birth of family video rental and a career forged by service in the Marine Corps, McLain doesn't just lead a multigenerational business, he's reinvented it more than once.In this episode of the Smart Franchising Podcast, we explore(06:11) Growing up in a family business(08:26) The drive behind pizza chain growth(11:34) Streamlining operations for control(13:08) Why efficiency depends on geography(16:53) Franchise growth vs real estate(19:55) Veterans' skills beyond stereotypes(22:35) Turning customer experience into profit(26:27) What makes a franchise restaurant succeed(29:27) Marketing challenges for franchise owners(33:17) How food delivery keeps evolving(38:02) What to look for in a franchise system(41:00) Leadership that goes beyond business books(42:42) Finding balance to avoid burnout(45:56) Diversifying into healthcare and real estateOn Why Veterans Thrive in FranchisingMcLain: “You've learned some pretty high-level things in very stressful situations. You've learned how to train people, how to follow SOPs. That's a restaurant. There's a rule set in franchising: it isn't a free-for-all all.”On Building for Growth (Not Just Survival)McLain: “The first year is dialing in your operations and growing your customer base. You have to hire for the sales you want, not just the budget you think you have.”On Knowing When NOT to Get Into FoodMcLain: “If your first venture into franchising and you have no food experience, I would say, do not go into food. It's easy to lose money, hard to make money – it's a very competitive space.”On The Power of Brand and CultureMcLain: “If you're joining a franchise system, you're buying all of it, not just the food. Do your homework. Dig deep into the support and leadership.”

Send us a textIs your business secretly held together by your memory?If you walked away for two weeks, would things run—or fall apart?If the answer makes you sweat, this episode is your lifeline. We're breaking down the three essential SOPs every founder needs to scale—and showing you how to write them in 30 minutes flat using AI.Spoiler alert: You're not writing 47 documents. You're building three power moves that unlock freedom, delegation, and growth.Join the Insider Experience and get the exact AI prompts + walkthroughs for all 3 SOPs. This is your shortcut to scaling with sanity.What You'll Learn in This Episode:Why “I'll document it later” is the biggest lie founders tell themselves—and how it's silently costing you thousands.The 3 foundational SOPs that unlock hiring, delegation, and scale.The exact 4-step AI framework that turns your brain dump into pro-level SOPs (no tech background required).The SORTED Method: What makes an SOP actually usable—and delegation-proof.How to build an AI-generated SOP you can use today..Resources & LinksInsider Experience — Get the full SOP prompt suite + AI workflowsFree Gift — 10 Ways AI Will Make You a Better Leader Related Episodes:EP. 076 – How Smart CEOs Build SOPs Without Boring Themselves (or Their Teams)This companion episode goes deeper into what makes an SOP actually stick—and how to make your team care about using them.EP. 079 – Your Attachment to the Founder Struggle is ExpensiveIf you're still doing everything yourself, this one's the wake-up call you didn't know you needed.Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Hosts: Renee Chiuchiarelli & Julie Parks Published: November 4, 2025 Length: ~10 minutes Presented by: Global Training Center

Send us a textWhat happens when English and social studies teachers join a career academy — and every lesson connects to the real world?In this episode of the Making Schools Work podcast, SREB's Daniel Rock and Debra Cullen talk with Angie Maples and Wes Stephenson, teachers at the Career Academies of Decatur (CAD) in Alabama. They share how academic teachers are helping students build essential workplace and life skills — from writing professional emails to conducting interviews with local employers — all while meeting state standards.You'll hear how CAD teachers:Bring career and technical education concepts into every lessonUse standard operating procedures (SOPs) to teach structure and responsibilityCreate projects that blend academic content with real-world applicationBuild student confidence and communication through authentic assignments and presentationsDevelop a schoolwide showcase where students present to local business and community leadersThis episode shows how academic teachers can make every class career-relevant — and how CAD is helping students see purpose in every assignment. The Southern Regional Education Board is a nonprofit, nonpartisan organization that works with states and schools to improve education at every level, from early childhood through doctoral education and the workforce. Follow Us on Social: Facebook Instagram X

From zero to 100K: The untold blueprint African entrepreneurs are missing to scale their businesses. In this revealing episode of Konnected Minds, we dissect why 90% of African businesses fail within their first five years - and more importantly, how to be part of the 10% that thrives. Our hosts pull no punches as they expose the harsh reality: most registered entities in Ghana aren't businesses at all, they're just paperwork collecting dust while founders wonder why customers aren't beating down their doors. The conversation takes a masterclass turn as we break down real-world scaling strategies, starting with a hair business owner targeting 400,000 cedis monthly. You'll discover why doing the math matters more than having dreams - 80 orders at 5,000 cedis each isn't magic, it's methodology. We reveal the BTC framework (Branding, Traffic, Conversion) that transforms wishful thinking into systematic growth, and why starting with paid ads beats waiting for organic traffic when you need revenue now. Critical insights covered: • Why optimizing for cash flow, not just sales, separates businesses from hobbies • The revolutionary power of internet marketing that African entrepreneurs are sleeping on • How one Udemy course and YouTube videos led to a first million - no MBA required • The AI scaling strategy that lets you be in 1,000 places at once • Why social proof through strategic giveaways beats traditional marketing • The personalized bot system that generates subscription revenue while you sleep We share the sobering truth about Ghana's entrepreneurial landscape: having a registered company means nothing if customers aren't your daily obsession. Drawing from real consulting experiences, including a business owner who exceeded revenue targets after implementing proper SOPs and systems, we demonstrate that scaling isn't about working harder - it's about building infrastructure that works without you. The episode crescendos with a live strategy session, showing exactly how to approach two businesses - one at zero revenue, another at 100K looking to scale. Whether you're selling hair extensions or building a consulting empire, the principles remain: clarity on numbers, systematic customer acquisition, and leveraging technology to multiply yourself. This isn't another motivational talk about entrepreneurship - it's a tactical breakdown of what actually moves the needle in African markets, where traditional business wisdom often falls short but digital opportunities are limitless.

John Sampogna co-founded his digital agency, Wondersauce, at just 26, with the ambition to take on the giants of Madison Avenue. He spent five years grinding, building a stellar reputation, and scaling his team from two to 100 employees. But as the operational weight of payroll, HR, and collections threatened to pull him under, he made a decision that shocks most founders: he sold the company he bled for.For most founders, that's the end of the story. For John, it was just the beginning. He stayed on to run Wondersauce, proving that selling your business doesn't mean selling your soul. Now, 15 years in and still at the helm post-acquisition, John is having his best year ever, redefining success by mastering the shift from entrepreneur to "intrapreneur."In this interview, John sits down with Ryan Atkinson to share his playbook for competing against giants, even when you're the underdog. He reveals his "ruthlessly raw" pitching strategy, the keys to scaling from 2 to 100 employees, and how to build systems and redundancy (SOPs) so you can stop being the bottleneck in your own company. John also gets transparent about the process of business acquisition, what buyers really look for, and how to structure a deal that lets you keep building. Whether you're a service business owner or a founder planning your exit strategy, this episode provides a masterclass in building a business based on reputation, discipline, and relentless growth.Takeaways:- A "ruthlessly raw" and direct pitching style, focused on ideas rather than a polished script, can be a refreshing way to win over clients who are tired of "buttoned-up" agency presentations.- The two biggest levers for scaling a service business from 2 to 100 employees are the quality of your work and the reputation it builds through word-of-mouth.- When planning an exit, you must build redundancy and systems (SOPs) so the business is not dependent on you. This makes it a much more attractive and stable asset for a buyer.- Founders who are "hands-on" in everything are often a bottleneck.1 You should hire people to fill your weaknesses (like project management) so you can focus on your strengths (like sales).- When clients repeatedly ask for a service you don't offer, see it as an opportunity. Be transparent, learn alongside them, and offer it at a discount to prove your capability.- Stop selling services (e.g., "email marketing") and start selling results (e.g., "client retention"). This communicates your true value and avoids commoditization.- Only start a business you are genuinely interested in. If you're not passionate, you'll be beaten by competitors who absorb industry knowledge organically simply because they love it.- Be a broken record with your marketing. No one listens or remembers after one time; you must relentlessly drill your unique message into people's heads.- The toughest, unseen part of being a CEO is the emotional tax of managing and protecting your team, all while having to find your own ways to cope and "keep it together."- There is power in being "blissfully naive." The lack of experience in the early days allows for purer and less conservative decision-making, which can be a powerful advantage.Tags: Business Growth, Entrepreneurship, Leadership, Business Acquisition, Systems and Procedures, Digital AgencyResources:Grow your business today: https://links.upflip.com/the-business-startup-and-growth-blueprint-podcast Connect with John: https://www.instagram.com/wondersauce/?hl=en

It's been 246 weeks since Rik was last on Shirt Show, and a lot has happened. After overcoming a near death experience earlier this year, Rik was kind enough to share his experience with us, as well as his newfound perspective as a small business owner who kept his shop running while he was down. Topics of discussion include: having your kids work at your shop, powering through a medical disability, holding sneezes, preparing for the worst, SOPs, centralized file storage, hiring setbacks, moving, Every time I Die, and questionable family movie nights.

You didn't start an STR business to be a full-time cleaner, guest texter, or firefighter.This episode breaks down how most hosts trap themselves in operations — and how to build systems that finally let you step out and scale up.• Why “hustle” kills long-term growth• The systems that keep your business running without you• How to delegate without losing control• Why buying back your time is your real ROI• A blueprint to turn chaos into clarityIf you're tired of putting out fires and want your STR to finally run smoothly,go to strsecrets.com/ops00:00:12 – Why Every STR Needs an Operating System 00:04:28 – Automating Guest and Team Communication 00:08:17 – Tracking Operations Like a Real Business 00:11:45 – How to Build Repeatable Systems That Scale 00:15:33 – Managing 100+ Units Without Losing Control 00:19:58 – Training Teams to Operate Like Owners 00:24:40 – Optimizing Listings for Efficiency and ROI 00:29:25 – The Data Metrics Every Operator Should Track 00:33:54 – Using Tech and SOPs to Eliminate Chaos 00:38:42 – The Future of STR Businesses Runs on SystemsGuest Bio:Michael Dinwiddie is a real estate investor, Airbnb Superhost, and leader in hospitality operation who combines short-term rental management experience with a background in product marketing and customer experience design. As the founder of Togethere Vacation Rentals, Michael manages premium short-term rentals and boutique hotels across Washington State, helping owners increase profitability while creating meaningful guest experiences.He also built Hospitality HQ, an operating system and training platform that equips hosts and managers with the tools, automations, and processes needed to scale efficiently. Michael's work bridges the gap between hospitality and technology—bringing professional systems to help scale the next generation of short-term rental entrepreneurs.Guest Link:instagram.com/michael.dinwiddie/Get FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

This week I am chatting with Karen Kohuth of Greenhouse on Greendell in New Jersey about how she and her husband shifted from microgreens to cut flowers and grew revenue by 27 percent in one season. Karen walks through what changed on the business side of her flower farm business: niching down to one product line, using crop planning to match bouquet recipes and market demand, keeping weekly sales records, and installing simple SOPs that make harvest, bouquet making, and market prep run smoother. We also talk time blocking, training seasonal staff, and small automations like irrigation that give you back hours during peak bloom. If you are a new or growing flower farmer selling at farmers markets or through a CSA, you will love how practical and doable her steps are. Karen credits consistent record keeping and a clearer plan from the Six Figure Flower Farming program for helping her make data driven choices that increased sales and created space for real life things like a summer vacation. Listen in to hear the exact mindset shifts she made, the tools she uses to track profitability by crop, and how she decides what stays and what goes so each bed pays its way. If you are ready to build a profitable and sustainable flower farm with a concrete plan...Enrollment for Six Figure Flower Farming is open November 4 to November 13, 2025!Join the program: www.trademarkfarmer.com/enrollFollow Karen on Instagram: @greenhouseongreendellCheckout Greenhouse on Greendell online: www.greenhouseongreendell.com Did you enjoy this episode? Please leave a review on Apple or Spotify. Follow Jenny on Instagram: @trademarkfarmer Find free flower business resources: www.trademarkfarmer.com ​

On this episode, Sev sits down with Marcelo Avila, a car dealership entrepreneur and immigrant success story who reveals the hard truths about buying and selling used cars. Discover why most people buy what they want instead of what they need, how to avoid the biggest car-buying mistakes, and why choosing the right partner in life and business makes all the difference. Marcelo opens up about his journey from Ecuador to Australia, building a multi-location dealership, and his practical framework for sustainable success. If you're considering a car purchase or just love deep dives into entrepreneurship, business culture, and family, this episode delivers.Enjoyed this deep dive? Like, comment, and subscribe to The Sevo Show for more inspiring conversations. Let us know your biggest takeaway in the comments and share this video with someone who needs a dose of used car ownership or family man entrepreneurship. 00:00:00 - Biggest used-car mistake: wants vs needs 00:00:24 - New-dad intro and guest Marcelo Aila 00:01:15 - Entrepreneurship is failing forward 00:02:01 - Why migrate to Perth: origin story 00:02:59 - Showroom crash and ownership lessons 00:04:56 - Car-loan regret and money mindset 00:06:24 - Family hardship, England to Australia arc 00:07:51 - Picking the right life partner matters 00:11:00 - COVID boom, market cool-off, subleasing 00:12:30 - Building an internal marketing team 00:14:22 - Agencies vs in-house: incentives and speed 00:16:24 - Set 30-day success metrics that count 00:18:10 - Test small budgets, learn from data 00:19:16 - SOPs so knowledge doesn't walk away 00:20:49 - Culture: people stay by choice 00:21:49 - Franchises, buying land, scaling yards 00:22:55 - Sponsor message: ads done properly 00:23:42 - Qualifying buyers: use case and budget 00:24:54 - Chinese brands, EVs, hybrids complexity 00:26:27 - Consignment explained with real example 00:28:10 - Price bands for first car, risk trade-offs 00:29:08 - BYD servicing, parts and range realities 00:31:05 - Toyota/Mazda/Subaru: reliability and resale 00:33:06 - Autonomy timelines and safety features 00:35:44 - Adapting to policy shifts and markets 00:40:10 - Raising kids while building a business 00:43:15 - Document everything; avoid assumptions 00:50:08 - How to contact Marcelo and businessesFollow Marcelo's Business:Instagram: https://www.instagram.com/3mt.auto/Website: https://www.3mtauto.com.au/Follow me:https://www.instagram.com/sevspics/https://www.instagram.com/thesevoshow/Hire My Studios and Production Team:https://brighttsar.com/Sponsors:https://www.whereu.com.au/

You didn't start an STR business to be a full-time cleaner, guest texter, or firefighter.This episode breaks down how most hosts trap themselves in operations — and how to build systems that finally let you step out and scale up.• Why “hustle” kills long-term growth• The systems that keep your business running without you• How to delegate without losing control• Why buying back your time is your real ROI• A blueprint to turn chaos into clarityIf you're tired of putting out fires and want your STR to finally run smoothly,go to strsecrets.com/ops00:00:12 – Why Every STR Needs an Operating System 00:04:28 – Automating Guest and Team Communication 00:08:17 – Tracking Operations Like a Real Business 00:11:45 – How to Build Repeatable Systems That Scale 00:15:33 – Managing 100+ Units Without Losing Control 00:19:58 – Training Teams to Operate Like Owners 00:24:40 – Optimizing Listings for Efficiency and ROI 00:29:25 – The Data Metrics Every Operator Should Track 00:33:54 – Using Tech and SOPs to Eliminate Chaos 00:38:42 – The Future of STR Businesses Runs on SystemsGuest Bio:Michael Dinwiddie is a real estate investor, Airbnb Superhost, and leader in hospitality operation who combines short-term rental management experience with a background in product marketing and customer experience design. As the founder of Togethere Vacation Rentals, Michael manages premium short-term rentals and boutique hotels across Washington State, helping owners increase profitability while creating meaningful guest experiences.He also built Hospitality HQ, an operating system and training platform that equips hosts and managers with the tools, automations, and processes needed to scale efficiently. Michael's work bridges the gap between hospitality and technology—bringing professional systems to help scale the next generation of short-term rental entrepreneurs.Guest Link:instagram.com/michael.dinwiddie/Get FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

In this episode of the Grow A Small Business Podcast, host Troy Trewin interviews John Ferguson, founder of Hobart Gutter Guard Co., shares his journey from working in community services to building a $500K lifestyle business. Starting as a side hustle in 2018, he grew the company through smart systems, clear SOPs, and delegation. By hiring a virtual assistant and automating operations, John reduced his workload to just two hours a week. After selling half the business, he now focuses on expanding the model across Australia. His story is a powerful example of how vision, structure, and marketing mastery can turn a small local business into a scalable success. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to John Ferguson, the hardest thing in growing a small business is the isolation and loneliness that come with being a solopreneur. He explained that working alone – especially on tasks like marketing, sales copy, and SEO—can feel isolating because there's no one to share wins or frustrations with. That lack of daily collaboration makes it challenging to stay motivated and balanced while managing all aspects of the business. What's your favorite business book that has helped you the most? John Ferguson mentioned that his favorite business book that helped him the most is "Sell Like Crazy" by Sabri Suby. He said it's the best sales book he's ever read, providing powerful insights into marketing, sales psychology, and conversion strategies. The book helped him sharpen his approach to attracting and converting customers, which played a key role in growing Hobart Gutter Guard Co. into a highly profitable business. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? John Ferguson recommends listening to SEO and Google Ads podcasts to stay sharp on digital marketing, as these have been key in his business growth. He also listens to the Grow a Small Business Podcast and other interview-style shows to learn from real entrepreneurs' journeys. For learning, he prefers YouTube tutorials and audiobooks over formal courses, as they allow him to study while working or driving. Ferguson believes that consistent self-learning through podcasts and online resources is essential for any small business owner wanting to improve marketing, systems, and overall growth. What tool or resource would you recommend to grow a small business? John Ferguson recommends using a CRM and pipeline management tool as the most powerful resource for growing a small business. He believes having an all-in-one platform that combines lead tracking, automation, and communication can completely transform operations. Instead of juggling multiple apps, a single integrated system helps manage customers, streamline workflows, and improve response times, especially for service-based businesses. Ferguson credits this approach for saving him hours of manual work each week and making his business more efficient, scalable, and profitable. What advice would you give yourself on day one of starting out in business? John Ferguson's advice to his day-one self would be to keep everything simple — from the business model and offer to the systems and operations. He believes simplicity creates clarity, reduces stress, and makes scaling easier. Ferguson explained that many entrepreneurs overcomplicate their processes with unnecessary tools and jargon, which slows growth. His biggest lesson is that a simple, repeatable system and a clear vision are far more powerful than a complex setup, and that focusing on doing the basics exceptionally well is the real key to long-term success. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Keep your business simple, repeatable, and clear to create real growth — John Ferguson Freedom in business comes from systems, not endless hours of work — John Ferguson Success isn't about doing everything yourself, it's about building a process that runs without you — John Ferguson  

The Bulletproof Dental Podcast Episode 412 HOSTS: Dr. Peter Boulden GUEST: Cassie Kellner DESCRIPTION In this conversation, Peter Boulden and Cassie Kellner discuss the importance of Standard Operating Procedures (SOPs) in dental practices. They explore how SOPs can enhance efficiency, improve onboarding, and create a better work environment. Cassie shares insights on using Trainual to develop and manage SOPs effectively, emphasizing the need for team involvement and the integration of technology. The discussion also includes success stories and practical tips for implementing SOPs in dental practices. TAKEAWAYS SOPs are essential for creating structure in dental practices. Digital SOPs are more effective than paper manuals. Micro learning is key to engaging team members. Start with the most frequently asked questions to create SOPs. Team involvement in SOP development increases buy-in. Technology can streamline SOP management and training. Creating a playbook is crucial for onboarding new staff. Regular updates to SOPs are necessary for ongoing relevance. AI can assist in creating and managing SOPs. A well-structured playbook enhances patient experience and team clarity. CHAPTERS 00:00 Introduction to SOPs in Dentistry 04:29 The Importance of Digital SOPs 07:29 Understanding SOPs and Micro Learning 10:44 Onboarding and Employee Retention 13:30 Overcoming the Daunting Task of SOP Creation 16:26 Building a Foundation for Your Practice 19:27 Creating Team Buy-In for SOPs 22:33 Templates and Tools for Startups 23:53 Embracing Growth in Dentistry 29:18 The Importance of a Playbook 29:38 Success Stories: Transforming Practices 34:55 Leveraging AI for Efficiency 41:21 Finding Clarity and Support 43:03 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind BPTRAINUAL.com

FREE Hashimoto's and Thyroid Type Training and Support CallThursday Nov 6 ,2025 @ 8:30pm EasternRegister here: https://innatopiler.com/zoomcall/This episode will change how you think about stress, support, and what it really means to “do it all” with Hashimoto's.Renee Warren joins Inna to share how she built a thriving business, raised two babies, and recovered from deep burnout, not by pushing harder, but by learning how to delegate, receive help, and create real systems of support at home and work.You'll hear how Renee uses “family SOPs” to keep her nervous system calm, what boundaries actually protect thyroid health, and why doing less doesn't mean settling for less. In fact, it's often the exact shift that allows your body to heal and your life to expand.If you've ever wondered how to balance ambition with healing, or how to have it all without doing it all, this conversation will show you what that really looks like.For full show notes, please see:https://innatopiler.com/podcasts/boundaries-burnout-delegation-renee-warren/Get ThyroLove - the first all in one bottle multi-nutrient comprehensive formula designed specifically for those with Thyroid Autoimmunity at ThyroLove.com - use code “Podcast” to get 10% off and free shipping For more information about everything Hashimoto's please visit InnaTopiler.comIf you are struggling to lose weight with Hashimoto's, Inna has a 10 day plan just for you at InnaTopiler.com/jumpstartIf you need help with fatigue or brain fog with Hashimoto's, please check out Inna's 9 Day Exhaustion Solution at innatopiler.com/energyIf you don't yet know your thyroid type, please be sure you sign up for Inna's next free training at InnaTopiler.com/zoomcall FREE Hashimoto's and Thyroid Type Training and Support CallThursday Nov 6 ,2025 @ 8:30pm EasternRegister here: https://innatopiler.com/zoomcall/

Send us a textThe Silverbacks are in the studio this week talking about The Fire Department Mission Statement. This episode features Nick Brunacini, Terry Garrison, Pat Dale, and John Vance.We trade long, forgettable mission statements for simple words that drive decisions: be safe, be nice, be accountable. Stories from the field show how clarity anchors culture, justifies resources, and holds leaders and crews to the same standard.• why short missions beat wordy statements• aligning SOPs, training and gear with be safe• defining be nice for crews and customers• accountability as care for people and system• staffing, survivability and telling hard truths up the chain• the work as a non‑political north star• risk management plans that everyone knows and uses• training as continuous, not one and done• enforcing values from probationer to chiefMake sure to subscribe and tell your friends.This episode was recorded at the Alan V. Brunacini Command Training Center in Phoenix on October 27, 2025.For Waldorf University Blue Card credit and discounts: https://www.waldorf.edu/blue-card/For free command and leadership support, check out bshifter.comSign up for the B Shifter Buckslip, our free weekly newsletter here: https://lp.constantcontactpages.com/su/fmgs92N/BuckslipShop B Shifter here: https://bshifter.myshopify.comAll of our links here: https://linktr.ee/BShifter

Jordan Solender is the CEO and Founder of IT Select, a tech advisory firm transforming how companies acquire IT solutions through AI-powered procurement. Under his leadership, IT Select has expanded to serve clients across 38 states and earned recognition from FinTech TV and CIO Review. A lifelong entrepreneur, Jordan has launched several ventures in tech, events, and hospitality. He's passionate about helping founders scale smarter through automation, delegation, and process optimization, driven by his belief that technology can turn complexity into growth. In this episode… Founders often find themselves buried in endless processes — approvals, meetings, and decisions that only they can make. Growth slows, teams wait, and burnout creeps in. What if you could cut weeks off your workflow, remove yourself as the bottleneck, and let automation handle the heavy lifting? According to Jordan Solender, a multi-business builder who turns chaos into scalable systems, scaling faster starts with replacing manual control with intelligent systems. He shares how he transformed IT procurement with AI through his company IT Select, and how the same principles apply to any business. From hosting Decision Maker Dinners that foster collaboration without sales pressure to using AI voice agents that qualify leads in seconds, Jordan reveals how to eliminate inefficiency at every level. He shows how founders can reclaim hours each week by systemizing, automating, and relentlessly optimizing their operations. In this episode of the Inspired Insider Podcast, Dr. Jeremy Weisz talks with Jordan Solender, Founder of IT Select, about removing bottlenecks and scaling through automation. They discuss Jordan's bottleneck framework, the role of AI and SOPs, and lessons from his EO network and books like Buy Back Your Time. He shares how he helps founders reclaim time and scale smarter.

In this special re-release of Owned and Operated, John Wilson sits down with AJ and Noah of Premier Home Pros to unpack how they went from a dining-room-table idea to $15M in year one, $86M in year two, and a national rollout—without taking on debt. They break down the sales system, affiliate-led demand gen, installer model, and the ops math behind a ~46-day greenfield payback. If you're scaling a home service business, this is the blueprint.You'll hear the real numbers: 91% demo, 82% close in month one for $557k, why they switched from acrylic to engineered stone to lift average ticket from $11.7k → $18.3k+, how they opened 9 locations by end of 2024, and the org/game plan to chase nine figures—profitably.

When leadership breaks down, processes fall apart fast. But rebuilding doesn't start with systems. It starts with people.In this episode of Maximum Octane, Kim Hickey and Jason Patel sit down with Chris Darmody, General Manager at Graham Auto Repair, to explore what it takes to turn around a struggling organization. When Chris joined the shop, leadership gaps, inconsistent processes, and fading accountability had left the team adrift. Instead of walking away, he leaned into the fire.Drawing on 22 years of experience in the automotive industry, Chris shares how he reignited the culture at Graham by focusing on empowerment, accountability, and communication. He explains how creating structure through SOPs, while keeping the shop's personality intact, rebuilt trust and consistency, and why real empowerment means giving people both the freedom and the authority to lead. Kim and Jason also draw powerful parallels between diagnosing car issues and diagnosing leadership problems, showing how the same mindset of testing, learning, and refining can transform both people and performance.Tune in to episode 129 of Maximum Octane if you've ever inherited a broken team, felt stuck in the weeds, or wondered how to rebuild trust after disruption. Chris's story proves that great leadership doesn't just fix problems; it rebuilds belief.Episode Takeaways:3:30 How Chris's “trial by fire” background prepared him to take over at Graham Auto Repair5:50 The leadership vacuum Chris walked into and how he stabilized two struggling shops7:30 Why passion and purpose matter more than position titles8:10 The hidden truth about inventory, diagnostics, and industry perception11:20 The first red flags Chris noticed and how he rebuilt integrity into daily operations13:20 Why accountability is the ultimate form of empowerment14:50 How team-built SOPs create buy-in and drive consistency18:00 What rebuilding a culture really looks like and why it takes patience21:50 Why every business, no matter how small, needs documented processes26:40 How to truly empower leaders by giving them real authority27:20 Trust, audit, and verify: how to stop micromanaging and start leading32:50 How developing backups for every role sets the stage for expansionConnect with Chris Darmody:LinkedInGraham Auto RepairLet's connect:WebsiteLinkedInFacebookEmail: info@maximumoctane.com Hosted on Acast. See acast.com/privacy for more information.

Who's really making the buying decision? Spoiler: it's not always the one you think.In this episode of The Contractor Fight Sales Podcast, Tim and Derek break down the critical Influencer step of the Shin-Fu sales process. They share real stories of when contractors thought they were talking to the right person—only to find out later that the real driver of the project was someone else entirely.You'll learn:How to identify the true influencer before it's too late.The “kiss of death” mistake contractors make on sales calls.How to keep both spouses (or decision makers) engaged and aligned.Why practicing, role playing, and clear SOPs make closing easier.

Founder Arturo Lewin unpacks the drayage grind behind U.S. imports—how Alliance Worldwide Logistics Corp grew from a two-truck hustle into a reliable intermodal carrier by obsessing over turn times, chassis and free-time clocks. The Blue-Collar Twins dig into pricing discipline (detention/demurrage/accessorials), owner-operator recruiting, port/rail expansion, and the culture/tech stack that keeps containers moving when everyone else is stuck at the gate. You'll hear: Port Playbook: dispatch, pre-pulls, and the free-time math that saves customers from five-figure D&D bills.Pricing That Holds: accessorials, fuel, per-diem, and how to educate shippers without losing the relationship.Fleet Strategy: balancing company rigs with owner-ops, safety incentives, and dedicated lanes.Ops Backbone: TMS + ELD + GPS + EDI, photo proof at every milestone, and real-time customer updates.Expansion Moves: port to rail ramp, inland hubs, and when to say no to the wrong freight.People & Culture: training dispatchers to think in “minutes and miles,” not just loads and rates. Show links: From Gym Teachers to Service Leaders: The Julio Twins' Story | Last Bite Mosquito, Viking Pest https://youtu.be/DAYxtzhswxs From PE Teachers to Pest Control Owners: The Julio Twins Share Their POTOMAC Experience https://youtu.be/HAx9noqsqTo https://www.linkedin.com/in/paulgiannamore www.potomaccompany.com https://bluecollartwins.com Produced by: www.verbell.ltd Timestamps 00:00 – Cold open: “In drayage, the meter starts the second the box hits the ground.” 00:48 – Intros: who Arturo serves and what Alliance Worldwide Logistics does 02:10 – Origin story: first port run, first customer, and the early two-truck lessons 05:20 – What shippers miss: demurrage vs. detention vs. per-diem explained in plain English 07:15 – The free-time clock: pre-pulls, storage, and when paying yard fees beats D&D 10:05 – Rate integrity: accessorials that keep you alive (and how to present them) 12:40 – Fleet mix: owner-operators, company trucks, and safety incentives that actually work 15:30 – Turn-time obsession: appointment windows, gate queues, and chassis availability 18:25 – Tech stack: TMS, ELD, GPS photos, and EDI status codes customers care about 21:10 – Port → rail: adding inland ramps and choosing the right 3PL/BCO partners 24:30 – Recruiting & retention: why dispatcher quality keeps drivers loyal 27:45 – 2020–2021 lessons: congestion playbook and the “never again” SOPs 30:20 – Saying no: freight that looks good on paper but kills your day 33:00 – Building culture: minutes and miles mentality; daily huddles that prevent fire drills 36:10 – What great shippers do: clean paperwork, quick unloads, and shared calendars 39:00 – Advice to founders: know your numbers, guard the clock, and protect your lanes 41:30 – Close: what's next for Alliance Worldwide Logistics and where Arturo is placing bets