Branch of medicine
Chrissie Mayr Podcast with Jimmie Lee aka The Jersey Outlaw, Dentistry, Man On The Street Comedy, Howie Mandel, Ethan Klein, H3 Podcast and more! FOLLOW JIMMIE @JimmieLeeTheJerseyOutlaw linktr.ee/jerseyoutlaw https://twitter.com/jimmieleeoutlaw SEE CHRISSIE'S STAND UP: 1/5, 1/6 - SAN DIEGO - https://www.micdropcomedy.com/shows/229610 1/25 - DALLAS - https://www.prekindle.com/event/49543-chrissie-mayr-dallas
Transform your dental practice and enrich your life with key insights in this episode: Revolutionize with Values: See how Faith & Focus can dramatically alter your practice's direction and decision-making. Peak Performance & Well-being: Explore the impact of Flow & Fitness on enhancing your professional efficiency and personal health. Growth and Joy in Dentistry: Embrace Fearlessness and Fun, and ignite your professional passion with Fascination. Harmony in Wealth and Relationships: Understand the synergy between Friends/Family, Fortune, and Freedom in creating a well-rounded, successful career. Tune in now to discover strategies for a more powerful and integrated approach to your dental career. P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Bulletproof Hygiene Podcast Episode 130 Host: Charissa Wood, RDH Guest: Dr. Ebone Jordan TAKEAWAYS Introduction Dr. Ebone Jordan's background Medical Science Liaison definition, role, and purpose MSL's have advanced scientific training and academic credentials OraPharma Partnering with health care professionals What are the differences between what an MSL can do and what a sales rep can do? Advice for the one who wants to become MSL Future of the MSL in Dentistry. REFERENCES Bulletproof Mastermind Bulletproof Summit Bulletproof Hygiene OraPharma
Lorie is the Vice President of the American Association of Dental Office Managers. She is the Founder and Owner of StreeterBuilt Coaching and Consulting. She has over 30 years of dental and marketing experience, a Life Coach and Master Reiki Healer on the Gong Show, voice on mickie mouse clubhouse, opened for raskel flatts, health and wellness of the practice administrator and more. Mark and Lorie talk about singing, passions, growth, dentistry, life, health and wellness and more. Enjoy!
Snowfall around the Twin Cities makes for less than ideal drivers, so make sure to keep your eyes on the road watch watch for hazards (aka every other driver). In the first hour, SKOR North's Judd Zulgad on the Wild's recent turn of form, a massive house explosion, and any Twins news from the first day of the Winter Meetings, KSTP's Chris Egert talks about a fire at a homeless encampment in Minneapolis and a semi-truck that drove into a dental office in White Bear Lake. Hour #2 has the crew dive into how Minnesota's legalization of marijuana has impacted the state if at all, and Tom tells about the time he mistakenly took 50mg gummies instead of 5mg ones... In hour #3 Kristyn Burtt discusses the morality and legality of being hoodwinked. Bamboozled. Swindled. I think you get the point. It's been a popular method of producing entertainment ever since Punk'd. Hey, it's better than resorting to watching the Kardashians. On the Family we debate how many wieners per hour is too many. For some, zero is the only appropriate number. For others, like Tim and Tevin, it depends on how good the show is. We're not talking about hot dogs, by the way. Stream the show LIVE on the Tom Barnard Show app M-F from 8-12PM or get the show on-demand on Apple Podcasts, Spotify or wherever you get your podcasts! Learn more about your ad choices. Visit megaphone.fm/adchoices
Originally Aired December 4, 2023: Stories of memorable co-workers good and bad. How a turd can establish dominance. Everything you wanted to know about Festivus. Listen & subscribe to the show on Apple Podcasts, Spotify or Amazon Music. For more, visit https://www.93x.com/half-assed-morning-show/Follow the Half-Assed Morning Show:Twitter/X: @93XHAMSFacebook: @93XHAMSInstagram: @93XHAMSEmail the show: HAMS93X@gmail.com See omnystudio.com/listener for privacy information.
Dr. Alex Planes, owner of Planes Dental Partners and Implants4All and LifestreamU, is a recognized leader in the field of implantology. He blends passion with extensive experience, specializing in Implants and Full Arches. As a graduate of Columbia University Dental School, he has accomplished over 22,000 implant placements and more than 1200 Full Arch Procedures. Dr. Planes holds elite credentials from the American Academy of Implant Prosthodontics and is an active member of ICOI Mastership, AACD, ADA, AGE, and AAID. In 2022, Dr. Planes' company marked a notable accomplishment, clearing $7 million in annual revenue providing patients with specific Implants/Full Arch services. Over the past six years, he has developed comprehensive Clinical Courses and Business Programs to support dentists in expanding their implant businesses by imparting his innovative techniques and profound knowledge. His understanding and experience on scaling a business is invaluable and enables him to mentor entrepreneurs of all industries. In this episode, Brad and Alex discuss what Alex does well in his dental practice and how he has grown his business leaps and bounds by becoming one of the best in his field. Check out his links below to learn more about how he and his team can help you! Bombs: Marketing makes you grow “If you don't want to invest in yourself there is no way you're going to succeed.” - Alex Planes 30% off anyone who listens to the podcast Get aligned with your core values Follow Alex @DrAlexAPlanes Learn more about what Alex is doing https://planesdentalarts.com Watch the full video episode on Brad's Rumble here: https://rumble.com/c/c-2544182 Watch the full video episode on Brad's Youtube Here: https://bradlea.tv
Episode Summary: This episode of the Dental Practice Heroes podcast features Michael Arias, a renowned dental entrepreneur and the inventor of ground marketing. Known as the "Ground Marketing Guy," Michael shares his insights and experiences in the dental industry, focusing on innovative marketing strategies and personal development. About the Guest: Michael Arias is a repeat guest on the podcast, celebrated for his unique approach to marketing in the dental field. His expertise in ground marketing, a concept he pioneered, has made him a sought-after figure in dental entrepreneurship. Michael's approach is characterized by his ability to simplify complex concepts and apply them effectively in the dental practice setting. Key Takeaways: • Transforming Dental Practices through Personalized Relationships Building genuine, caring relationships with patients can significantly enhance the success of a dental practice. This approach goes beyond mere transactions, focusing on creating a personal connection with each patient. • Navigating Online Reputation Challenges The reality of managing a dental practice's online reputation in today's digital world. The discussion includes strategies for addressing negative feedback and the importance of maintaining a positive online presence. • Storytelling as a Powerful Communication Tool The use of storytelling in effectively communicating complex ideas. This involves crafting narratives that convey information and engage and resonate with the audience, making the message more impactful. • Embracing Mistakes for Growth and Learning The perspective is that mistakes, especially in marketing and client interactions, are inevitable and valuable. These errors provide unique opportunities for learning and improvement, contributing to personal and professional growth. • Commitment to Continuous Learning and Adaptation The importance of ongoing education and adapting new ideas in the ever-evolving marketing field. This includes staying updated with the latest trends, reading influential books, and continuously seeking knowledge to enhance marketing strategies.
If you listen to this podcast, you believe your dental patients deserve more. Just fixing their teeth when their risk factors will undo all your skilled work isn't good enough for your patients. Tune in today as I share how you can help your patients understand how their choices affect the longevity of their dental work.
DOT - Use the Code DENTALDIGEST for 10% off https://www.oneplacecapital.com/ Follow @dental_digest_podcast Instagram Follow @dr.melissa_seibert on Instagram Connect with Melissa on Linkedin James Otten, DDS Bachelor of Science in Zoology & Minor in Microbiology University of Arkansas 1977 Doctor of Dental Surgery, University of Missouri-Kansas City School of Dentistry 1981 General Practice and Hospital Dentistry Residency-Certificate, Veterans Administration Medical Center in Leavenworth, Kansas 1982 Center for Advanced Dental Studies, St Petersburg FL, Completion of Curriculum in Advanced Restorative Care and the Evaluation, Diagnosis and Treatment of Occlusal and Temporomandibular Disorders 1989-1993 The Pankey Institute, Key Biscayne FL, Completion of Curriculum, Continuum I-VI plus Advanced Studies, 1991- present Piper Education and Research Center, St Petersburg FL, Seminars I-III, Advanced Diagnosis, Management and Treatment of TM Disorders, 1994-2013 Other: Compiled over 3500 hours of Continuing Education in the study of Occlusion, TM Disorders, Facial Pain, Esthetics, Invisalign Certification, Implant and Prosthodontic Restorative care. Associate Professor Prosthodontics University of Missouri-Kansas City School of Dentistry 1982-83 Fellow, American College of Dentists Visiting Faculty, L.D. Pankey Institute -1996-current Visiting Faculty, Newport Coast Orofacial Institute, Newport Beach CA 2010- present L.D. Pankey Institute – Associate/Lead Faculty 1999 – current Provost, L.D. Pankey Institute 2005 -2012 L.D. Pankey Institute Board of Directors/Advisors 2005 – current Medical Staff Lawrence Memorial Hospital Department of Surgery-current Private Practice Lawrence Kansas 1984 – present Drew McDonald, DDS, MS Dr. McDonald attended dental school at the prestigious Creighton University in Omaha, Nebraska. Known for it's rigorous academic curriculum and intense clinical training, Dr. McDonald received many academic accolades while at Creighton including inductions into Omicron Kappa Upsilon (National Dental Honor Society) and Alpha Sigma Nu (Honor Society of Jesuit Universities). He also served in leadership positions as class president and student body president and on alumni relations committees. After graduating Cum Laude from Creighton, Dr. McDonald was accepted as one of only three residents nationwide into the University of Missouri-Kansas City Orthodontics program, a renowned two-and-a-half year, full-time residency known for its clinical excellence. Dr. McDonald graduated in December of 2016 with his certificate in orthodontics and master's degree in Oral and Craniofacial Sciences. When away from the office, Dr. Drew is a “girl-Dad” to two daughters, a self-proclaimed grill master, and minimally talented yet enthusiastic golfer, you can find him taking in a Lobo game, and spending time outdoors with his family.
Welcome back to a special episode of the Growth in Dentistry podcast. Today's episode is a blast from the past, as we bring you a session on gratitude theory that Daren Baird, communication coach at Griffin Hill, did with the Dental Intelligence team a few years ago. Listen in to hear how gratitude can impact your life and work, leading to further fulfillment in your daily work.See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.
Dr. Dan Kelley is a successful dentist in Ohio with an emphasis on care for the entire family. We discuss interesting topics such as handling student debt as a dentist, putting together the right team for your dental office, and what dentistry will look like 20 years in the future. Do not miss this episode! Ladies & Gentlemen, you are listening to "Confessions From A Dental Lab" and we're happy you're here. Subscribe today and tell a friend so we can all get 1% better :) Connect with Dr. Kelley on instagram at @dankelley9648 and email him at firstname.lastname@example.org Follow KJ & NuArt on Instagram: @lifeatnuartdental Learn more about the lab at nuartdental.com
And we are back! Welcome to the Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich, where we dive deep into the dynamic world of dental practice management. I'm thrilled to share with you an episode packed with insights and inspiration to elevate your professional journey. In today's installment, we embark on a journey of personal growth and strategic development. From the power of embracing change to crafting a compelling vision for your practice, we'll explore the nuances that can transform the familiar mediocrity into an arena of unfamiliar excellence. Join me as we navigate through the challenges, celebrate the victories, and uncover the keys to not just surviving but thriving in the ever-evolving landscape of dental care. All this and much more, up next. Show Notes (00:55) Some personal updates (02:57) Recommended books and courses (04:38) New Mastermind for 2024 (05:42) Overcoming resistance to change: The familiar mediocrity vs the unfamiliar excellence (08:43) Needing an outside push of accountability (10:37) Committing to moving forward and being intentional: Vision and mission statement (16:24) Losing connection to your vision (23:48) Putting yourself out there with your vision (27:20) Why refocusing can give you freedom (32:43) Creating a new direction for my practice (33:40) The different ways of approaching working as a dentist (36:29) How I stay motivated (38:16) Making more money
Russ interviews Dr. DeAngelo Webster this week on the Saturday after Thanksgiving. DeAngelo graduated from University of Michigan in 2016 and did his start up immediately after dental school against conventional wisdom for a fraction of what the normal cost of a startup. His practice's name is White Pine Dental Health is located half way between Ann Arbor and Detroit. His focus at his office is on "dental school" dentistry which he explains in the podcast. DeAngelo goes through how he learned to run a dental business and how he went on to create Practice Biopsy which is his dental continuing education company that focuses on helping employee dentists become owner dentists. He also runs an active Facebook group of around 5k dentists with the same name. Last but not least we talk about DeAngelo's marketing strategy around branding and how his goal was to be the most famous person in a five mile radius around his office.
Marko Vujicic currently serves as Chief Economist and Vice President of the Health Policy Institute at the American Dental Association. In this role he oversees a comprehensive research program focusing on the U.S. dental care system. Previously, he was Senior Economist with The World Bank in Washington D.C. where he focused on health systems reform in developing countries and directed the global health workforce policy program. He was also a Health Economist with the World Health Organization in Geneva, Switzerland. In all of these roles, Dr. Vujicic led large-scale strategic initiatives focused on bringing cutting edge data and research to specific health policy challenges. Dr. Vujicic has published extensively in peer-reviewed journals such as Health Affairs, The New England Journal of Medicine, JAMA, Health Services Research, Health Economics, Social Science and Medicine, and Medical Care. He is also the lead author of the book, Working in Health, which examines health workforce challenges globally and has written several book chapters on health care policy issues. His team's work has been cited by CNN, The New York Times, NBC News, CNBC, The Washington Post, The Wall Street Journal, Fox News, PBS NOVA, and The Atlantic. He has been invited to provide testimony to federal and state legislative committees. Dr. Vujicic holds several academic appointments. He is adjunct senior fellow at the Leonard Davis Institute of Health Economics, University of Pennsylvania and affiliate faculty at the Center for Health and the Social Sciences, University of Chicago as well as the Center for Health Services and Policy Research at the University of British Columbia. He is an adjunct professor at the University of Toronto and a visiting assistant professor at Tufts University. Dr. Vujicic obtained his Ph.D. in Economics from the University of British Columbia and a Bachelor's degree in Business from McGill University in Montreal. Dr. Raymond Cohlmia is currently serving as Executive Director of the American Dental Association. He graduated with a Doctor of Dental Surgery Degree from the University of Oklahoma College of Dentistry in 1988. He was in private practice for 27 years with his father and brother, while also holding a faculty appointment at the College of Dentistry. He served as Assistant Dean for Clinical Operations from 2013 to 2015 and was appointed as Dean of the University of Oklahoma College of Dentistry from 2015 to 2021 and concurrently remained in the practice of dentistry during that time. Dr. Cohlmia has served as a delegate to the American Dental Association and 12th District Trustee from 2015 to 2019. Along with his involvement and leadership in academia, he has served in many capacities, including presidencies at the local and state level, served on many national councils, committees, and task forces for the American Dental Association, as well as many other dental organizations.
Dr. Nojan Bakthiari graduated from New York University College of Dentistry in 2011, followed by a 1-year General Practice Dentistry Program at Kingsbrook Jewish Medical Center. He then completed a 2-year CODA-accredited Orofacial Pain program at New York University College of Dentistry. He started a private practice part time while teaching part time at Yale New Haven Hospital, Oral Surgery Department. Later on, he led the Orofacial Pain didactic and clinical curriculum at the University of Connecticut, School of Dental Medicine. Currently, he has an academic appointment at Columbia University but spends the majority of his time in his own private practice. His practice is one of the few ones which from it's inception was limited to evidence-based care of temporomandibular disorders, orofacial pain and associated headaches. He also serves on the Board of Directors at the New York University Dentistry Alumni Association and the Executive Council of the American Academy of Orofacial Pain.
Embark on a transformative journey with our special guest, Dr. Garima, as she shares her inspiring career switch from dentistry to education. Discover how life's pivotal moments can reshape your professional path. Dr. Garima, once a dentist, now excels in educating visual learners, particularly in the realm of English. Join us as we delve into her incredible story and gain valuable insights into navigating career transitions. Whether you're contemplating a career shift or seeking inspiration, this episode is a must-watch. Let's dive into the fascinating conversation about reinventing careers and embracing new possibilities. Don't miss the chance to explore the untold stories of transformation with Dr. Garima! Connect with Dr. Garima on her social media platforms: LinkedIn: Dr. Garima Listen to the Podcast here: Anchor FM: https://zurl.co/VsBr Spotify: https://zurl.co/Mqfv Apple: https://zurl.co/XeQL Google: https://zurl.co/UmKD Amazon: https://zurl.co/iBww Stitcher: https://zurl.co/A99I Breaker: https://zurl.co/2XAl Overcast: https://zurl.co/REqc Pocket Cast: https://zurl.co/tPYF Radio Public: https://zurl.co/5bmW IHeart: https://zurl.co/v7db
Dr. Walker was born in Florida and attended the University of Florida for her undergraduate studies. She decided to leave the Sunshine State to attend University of Louisville School of Dentistry where she graduated in 2003. After graduation, Dr. Walker served as a Lieutenant in the United States Navy where she was stationed in San Diego and Atsugi, Japan. After her four-year commitment was complete, Dr. Walker was excited to move back to Louisville with her family. When Dr. Walker is not working, she spends her spare time with her family, including husband, Michael, son, Henry, and daughter, Elsie, and enjoying the adventures that they bring!
Our special guest is Steven McEvoy, an IT Professional and Project Manager for MME Consulting, a computer company specializing in serving dental practices nationwide. Steve is here to discuss cyber security. He exposes the loopholes, but he also provides solutions. Orthodontic practices are lucrative, making them a prime target for hackers who can leverage you and hold your data as ransom. This episode is a must-listen-to protect your data from ransomware and bad actors. IN THIS EPISODE: [0:00] Dr Leon introduces today's topic: Cyber Security. [4:04] Steve explains why an orthodontic practice is ripe for cyber attack. [6:53] Steve discusses antivirus programs and has suggestions on next-gen antivirus software for orthodontic practices. [11:19] Steve describes how a hacker can fool a staff member. [17:14] Listener, Mark Bronski, asks how to start protecting your practice from cyber attacks? [22:28] Steve discusses the value of staff training and using a password manager. [28:25] Steve discusses the question of having your information in the crowd. KEY TAKEAWAYS: [3:35] Why is an orthodontic practice a target for cyber security threats? [7:00] Do we still need antivirus software on my computer, and is it effective to fight off the next-gen cyber attacks? [11:11] How do you define this phenomenon? Is it phishing scams or social engineering? How do you define it? RESOURCE LINKS People + Practice - Website Leon - Email Amy - Email Steve McEvoy Email MME Consulting - Website QUOTES: “Every new ransomware attack is a unique thing. So an old school antivirus program was used to look for a particular pattern, an executable file that's coming in attached to an email. If it matched that pattern, it would stop it. But now it's a hacker that makes something that's completely dynamic. So there are better antivirus tools that are out there today. I refer to them as next-gen antiviruses, and they're available from multiple companies.” Steve McEvoy “All practices should be monitored. If someone's out shopping for one, the buzzword is an EDR. An EDR solution stands for endpoint detection and response. They're available from multiple companies like Sentinel 1 and WatchGuard.” - Steve McEvoy
Episode Summary: In this episode, Dr. Etch and Dr. Justin Bhullar delve into the crucial aspects of dental practice management, focusing on the effectiveness of team meetings and morning huddles. They share their experiences and strategies for making these gatherings more than just routine, but pivotal moments for setting the day's tone and aligning team goals. Why You Should Listen: Leadership and Team Dynamics: Understand the role of leadership in shaping a productive team environment. Effective Meeting Strategies: Gain insights into conducting efficient and valuable team meetings and morning huddles. Adapting to Team Size: Learn how to manage meetings effectively in practices with large teams. Creating a Positive Culture: Discover how acknowledging individual contributions can enhance team morale. Practical Tips for Practice Management: Get actionable advice on managing your dental practice more effectively. Key Takeaways: Leading by Example: The importance of leaders setting the right example in punctuality and preparation. Setting Expectations and Creating Value: How to set clear expectations for meetings and add value to ensure team engagement. Efficient Meeting Structures: Tips for organizing meetings that are effective, especially in larger practices. Recognizing Personal Milestones: The impact of acknowledging personal events like birthdays in building a positive team culture. Adapting Meeting Strategies: Tailoring meeting strategies to suit the unique needs of your practice. DPH Coaching Operational Excellence: Strategies to streamline practice operations for efficiency and growth. Team Building and Leadership: Techniques to build a cohesive team and lead effectively. Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success. Personal Development: Coaching on personal growth to enhance professional performance. Visit www.dentalpracticeheroes.com to Learn more
On this episode of BUZZ, we present several example questions to use in your patient testimonial videos. This content provides incredible value for your Dental Marketing as it offers relevant social proof and transforms your existing patients into ambassadors for your Practice. Additionally, you are adding the transformational power and reach of video to your Marketing Campaign. Show Produced by Dentainment https://dentainment.com/ Dentainment is a Digital Creative Marketing Agency, providing services to the Dental Community such as: Logo Design Brand Identity Dental Websites Search Engine Optimization Video Production Social Media Management Google AdWords Management Voice Search Optimization and more Discover the power of AI, video, social media, and more in ‘Best Dental Marketing,' the ultimate guide for Dental professionals looking to transform their marketing efforts and drive new patient growth. Learn more about Best Dental Marketing Here: https://bestdentalmarketing.com/ Learn more about our sponsor Dental Year! Providing your Dental Practice with 365 Days of Marketing Inspiration. http://www.DentalYear.com
“It didn't hurt before YOU drilled it!” - sound familiar? Of course it does! It's such a real world WEEKLY dilemma for Dentists all over the world. That heavily decayed and/or cracked molar was destined to start hurting the moment you touched it. How should you handle these scenarios? How can you prevent them in the first place? What if you're patient is upset? https://youtu.be/bf24wpgiv3Q Watch PDP167 on Youtube To tackle this scenario I'm joined by Dr. John Swarbrigg and Dr. Neel Jaiswal – two of the nicest guys in dentistry! How do we dodge the pitfalls before they even appear? The secret sauce lies in a personal and detailed consent process. Informed consent allows you to set expectations, which saves time, money, and ensures smiles all round. And hey, we also talk about mitigating situations when things go a bit wonky – because let's face it, we're all human! If you're in need of a new indemnity quote, use the link www.protrusive.co.uk/insurance to get £100 off with PDI (and see how much you save by moving away from traditional and out-dated indemnity agreements). Need to Read it? Check out the Full Episode Transcript below! Highlights of the episode:00:00 Intro01:32 The Protrusive Dental Pearl02:45 Dr. Jonathan Swarbrigg05:50 Dr. Neel Jaiswal07:17 Scenario: Painful Pulpitis after Treatment08:31 ‘The 4 Rs'13:13 Save on Dental Indemnity14:23 Getting to know your patient16:36 Consent process21:15 Issues and complaints25:59 Who foots the bill?31:38 Final remarks38:16 Outro If you liked this episode, you will also like GF019 - Indemnity vs Insurance Did you know? You can get CPD from the Web App or Phone App and watch premium clinical videos, for less than a tax deductible Nando's per month? Click below for full episode transcript: Jaz's Introduction: Picture this scenario, you have an asymptomatic molar with a large, behemoth amalgam restoration. You think it looks a little bit worse for wear, so you plan an indirect restoration, let's say an onlay. Jaz's Introduction:And everything goes smoothly, you did it under rubber dam, and it looks beautiful, and he followed all the adhesive principles, but unfortunately this asymptomatic tooth became very symptomatic and now you're looking at a pulpitis and the patient needs a root canal. Now sometimes the patient is upset. Does this sound familiar? Well if this doesn't sound familiar then you probably haven't done enough dentistry because this is something that we face. It's a real world problem. It's no one's fault that this happened. It's just biology. But attached to this scenario are emotions and feelings of the patient which can sometimes be quite bitter. So today we tackle the clinical part of the scenario in terms of what do we do, how do we prevent this from happening, what kind of communication should be happening with the patient to preempt this kind of scenario, and medically, legally, how can we protect ourselves. I'm joined by a fantastic dentist called Dr. John Swarbrigg. And Dr. Neel Jaiswal, together they are two of the nicest guys in Dentistry. And yes, my voice does sound a little bit different. I'm sick again! Like, literally I was sick three weeks ago. I don't know why, it's like a chest infection this time. It's all these bugs that the kids bring from the school. But I'm powering through. I'm powered by coffee. I'm also powered by your love on social media and also on YouTube. It's been amazing to have all these new listeners join. And all the veterans who've been listening to the podcast for so many years. To be part of the community on Telegram or the Facebook group or the app itself. Thank you so much to all of you for supporting Protrusive Dental Podcast. Protrusive Dental PearlAs you know, every PDP episode, I give you a Protrusive Dental Pearl, and today is a bit of a funny one. It's an app I want to recommend, and I don't know if it's an international app or not. I know it's in the UK,
Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ In this week's episode of Dental Drill Bits, we're diving deeply into a dilemma most dental practices grapple with - "Should my hygienist clock out when they have free time?" An empty dental chair is definitely the stuff of nightmares for a dental practice. With a keen focus on this issue, we aim to provide a fresh perspective on handling unpredictable schedule gaps due to cancellations and no-shows. We also delve into the potential pitfalls of moving patient appointments and the unseen consequences it can have on your practice's reputation. If you're looking to find out how to most efficiently use hygiene time in your practice, let's jump into today's episode! What You'll Learn in This Episode: Approaches to manage your hygienist's empty appointment slots caused by last-minute cancellations. The perilous after-effects of moving patients' appointments without their consent. Practical tips for filling cancelled appointments as swiftly as possible from your existing patient pool. The impact of scheduling chaos on the overall atmosphere and productivity of a dental practice. How proper scheduling can uplift the satisfaction rate among patients and staff alike. Stay tuned for the next registration period for Front Desk Pro! https://classicpractice.com/front-desk-pro/
In this must-listen episode for dental practice owners, we delve into the transformative power of a next-level gratitude practice: Revolutionize Your Mornings: Learn how to supercharge your morning routines and team huddles with gratitude. Uncover Health Breakthroughs: Grasp how gratitude profoundly impacts pain control, sleep quality, stress levels, and inflammation. Boost Confidence & Drive: Discover immediate strategies to conquer fear and skyrocket motivation, leveraging gratitude to enhance your professional confidence. Don't miss out on this opportunity to transform your dental practice. Tune in now to elevate your leadership with the power of gratitude! P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Lorie is the Vice President of the American Association of Dental Office Managers. She is the Founder and Owner of StreeterBuilt Coaching and Consulting. She has over 30 years of dental and marketing experience, a Life Coach and Master Reiki Healer on the Gong Show, voice on mickie mouse clubhouse, opened for raskel flatts, health and wellness of the practice administrator and more. Mark and Lorie talk about singing, passions, growth, dentistry, life, health and wellness and more. Enjoy!
Dr. Williams, who is a retired dentist and someone who has been teaching at the University of Maryland School of Dentistry for years now, discusses the importance of understanding the type of dentistry prior to purchasing an existing practice and/or starting a new practice. Dr. Williams evaluates how dentistry has changed over the years and the process of what he went through when he started his practice in the 80's
Dentistry is just starting to hit the biggest wave of change the industry has ever seen. Many of the innovations we are only beginning to see in the dental field have already been pioneered by the medical industry, paving the way for dentistry to experience exponential growth. In this episode of The Patient First Podcast, I interview Cissy Mangrum, the VP of Revenue Cycle for Specialty Dental Brands. With years of experience in health technology, Cissy Mangrum was an eyewitness to the innovative transformations that happened in the medical industry and now in the dental space. Cissy shares the insights she's gained from her perspective as a revenue cycle expert, comments on the exciting developments in dental software and describes the most important area for dental practices and DSO networks to optimize efficiencies. I'm Dr. Bryan Laskin—dentist, author, entrepreneur and data nerd working hard to improve interoperability in dentistry to ensure better care for patients and more efficient operations for providers. Learn more about Specialty Dental Brands: SDB.com Contact Cissy Mangram: cissy(dot)mangram(at)SDBmail(dot)com Discover solutions that support interoperability: Toothapps.com
Dr. Mina Ghorbani joins us to dive into the fascinating world of AI and dentistry. We're taking a look at the new applications and innovations shaping the industry today and the advancements we can look forward to in the future. Special Guest: Dr. Mina Ghorbanifarajzadeh For more information, show notes and transcripts visit https://www.ada.org/podcast
Today's episode offers a whole lot of important information to sink your teeth into. I'm joined by Dr. Kevin Winters, a neuromuscular dentist who specializes in bite and jaw issues. Dr. Winters founded The Hills Dental Spa in Austin, Texas. Listeners can visit thehillsdentalspa.com to receive a free consultation. After years of grinding my teeth and countless dental issues, I worked with Dr. Winters on a full mouth restoration. And I've been blown away by the results – the process corrected my bite, alleviated my neck pain, and even changed the shape of my face. Even though neuromuscular dentistry can change lives, it's not widely understood or even taught in most dental schools. In this episode, Dr. Winters explains what neuromuscular dentistry is and why it's so impactful, taking us through the entire process of my mouth restoration as I share my personal experience. We talk about how your teeth are connected to neck pain, headaches, muscle structure, posture, and more – and get into the most common causes for grinding your teeth and how to fix them. Plus, we explore treatments for TMJ and TMD, tongue and lip ties, and sleep apnea. Dr. Winters also answers some burning questions: Is there any actual wisdom in removing wisdom teeth? What do pacifiers do to babies' jaws? And is fixing your teeth really like an instant facelift? DISCLAIMER: This podcast is presented for educational and exploratory purposes only. Published content is not intended to be used for diagnosing or treating any illness. Those responsible for this show disclaim responsibility for any possible adverse effects from the use of information presented by Luke or his guests. Please consult with your healthcare provider before using any products referenced. This podcast may contain paid endorsements for products or services. THIS SHOW IS BROUGHT TO YOU BY: SYN-FIT | Go to infinitybiotechnology.com and use code LUKE10 for 10% off. AND… COZY EARTH | Get up to 35% off site wide at cozyearth.com when you use the code “LUKE”. AND… TIMELINE NUTRITION | Go to “LUKE10” for 10% of any 2, 4 or 12-month Mitopure plans at timelinenutrition.com. AND… BON CHARGE | Use the code LIFESTYLIST for 15% off at boncharge.com/lifestylist. MORE ABOUT THIS EPISODE: (00:08) Dr. Winters' Path to Dentistry (10:01) Luke's Experience Working With Dr. Winters (22:24) Getting to the Root of the Issues (34:07) The Impact of Bottles & Pacifiers (44:01) Is There Any Wisdom in Removing Wisdom Teeth? (51:41) Treating Tongue Ties (01:00:44) The Diagnostic Process (01:16:31) The Far-Reaching Effects of TMJ & TMD (01:26:21) Fixing Your Bite Overnight (01:38:01) An Instant Facelift (01:46:07) Preparing To Build a New Bite (02:00:50) The Process of a Full Mouth Restoration (02:15:07) The Future of the Dental Industry (02:24:16) Dr. Winters' Greatest Teachers Resources: Website: thehillsdentalspa.com (Listeners receive a complimentary consultation) Instagram: @thehillsdentalspa Facebook: The Hills Dental Spa Are you ready to block harmful blue light, and look great at the same time? Check out Gilded By Luke Storey. Where fashion meets function: gildedbylukestorey.com Join me on Telegram for the uncensored content big tech won't allow me to post. It's free speech and free content: www.lukestorey.com/telegram The Life Stylist is produced by Crate Media.
Board Certified Naturopath and Wholistic Dentist, Dr. Yelle explains the definition of Biologic Dentistry- which he explains as having open eyes and being able to look at the rest of the body and trying to find out how the oral component could be affecting the rest of the body. Related to Migraines, in the mouth, there are a lot of areas of potential undiagnosed chronic inflammation which impacts the body's pain threshold. From Root Canals, to the Jaw, and Ozone Therapy, Dr. Yelle addresses several topics related to oral health. You can learn more about Dr. Yelle and his practice at www.mountainwellnessdentistry.com Purchase your SAM device today at https://www.noveraheadachecenter.com/sam-product/ Novera: Headache Center
I fell asleep at the wheel and ran off the road. That was the start of my own sleep apnea journey. This is serious. It saves lives. Doctor, if you want to do one thing as a clinical dentist to make the most difference in the lives of your patients, then get yourself as much education as you can about sleep apnea. Tune in to this episode to learn more.
In today's episode, Dr. Etch dives deep into the real-world challenges and solutions of running a dental practice. Transform your front desk into a powerhouse of patient communication. Dr. Paul breaks down the common pitfalls in dental practice phone calls and provides practical, easy-to-implement tips. He delves into the "Dirty 13" – those tricky, frequently asked questions that can make or break a patient's first impression. From handling inquiries about costs and insurance to explaining procedures, this segment is a goldmine for anyone looking to elevate their practice's phone etiquette. Learn how to navigate questions about pricing for services like root canals and extractions, both with and without insurance. Get insights on responding to queries about available services like Invisalign or teeth whitening. It's not just about the answers; it's about how you answer. This part of the episode is a must-listen for anyone looking to improve their patient communication and turn inquiries into appointments.
In the US, the majority of oral maxillofacial surgeons work in private practice settings, where anesthesia is a mainstay of their practice. This has led to the development of strict in-office anesthesia models, evaluations, and guidelines. Joining us to offer his perspective on preparing for in-office anesthesia evaluations, emergency drills, and more is Dr. Dean DeLuke, an oral maxillofacial surgeon practicing in Richmond, Virginia, and a professor in the Department of Oral and Maxillofacial Surgery at the Virginia Commonwealth University (VCU) School of Dentistry. In today's episode, Dr. DeLuke highlights the importance of being well-organized, doing regular emergency drills, empowering your staff as vital members of your team, building relationships with your local emergency response team, and more. For tips to enhance your in-office anesthesia safety, skills, administration, and monitoring, tune in today!Key Points From This Episode:Outlining the purpose of in-office anesthesia evaluations.New regulations in the anesthesia space, including quarterly mock emergency drills.Tips for preparing your team for an in-office anesthesia evaluation.Guidelines for organizing your emergency drug kit.Common anesthesia mistakes and how to avoid them.Practical resources and recommendations for surgeons doing daily anesthetics.Challenges presented by GLP-1 receptor agonist drugs and how to navigate them.Responding to anesthesia complications related to obesity and other comorbidities.Recommended reads, things to watch, and more!Links Mentioned in Today's Episode:Dr. Dean DeLuke — https://dentistry.vcu.edu/contacts/profile/dean-deluke/Dr. Dean DeLuke on LinkedIn — https://www.linkedin.com/in/dean-deluke-631b1b19/Dr. Dean DeLuke Email — email@example.comOMSNIC — https://www.omsnic.com/American Association of Oral and Maxillofacial Surgeons (AAOMS) — https://myoms.org/Dr. Robert C. Bosack — https://www.bosack.net/Carl Hiaasen — https://carlhiaasen.com/Bad Monkey — https://www.amazon.com/dp/B00AP2VR8WThe In-Between — https://www.amazon.com/dp/059349993XEveryday Oral Surgery Website — https://www.everydayoralsurgery.com/ Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/ Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/Dr. Grant Stucki Email — firstname.lastname@example.orgDr. Grant Stucki Phone — 720-441-6059KLS Martin — https://www.klsmartin.com/
A snapshot of the prison system and their 4 Dentists, who have to treat 38 thousand inmates. If you liked this episode please visit Notes From The Pen on Patreon and sign up - it helps supply bits of food, coffee, phone calls, and allows us to create these podcasts. Support our show: https://www.patreon.com/user?u=56777802 You can read more about Bobby and prison reform on the website: notesfromthepen.com Shout-out to JD and Ashley Bell for all their behind the scenes support. --- Send in a voice message: https://podcasters.spotify.com/pod/show/r-caldwell/message
In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more serious than usual but oh so important. Dental Office Safety: We discuss the duty of business owners to provide a safe workplace, the importance of contingency plans, and the potential legal ramifications they may face in case of violent incidents. We also touch on the delicate topic of carrying guns at work - you have to know your local laws and regulations. The episode took a sobering turn as we discussed real-life cases where dentists have been killed in their offices. We explore the traumatic aftermath of such incidents and the long-lasting effects they have on individuals and the dental field as a whole. Safety Measures and Self Defense: We also touch on practical safety measures that dental offices can implement, such as panic buttons, safe rooms, and preparation exercises. Tink (as his friends call him) offers valuable insights into self-defense methods that you can utilize, including using non-traditional objects as weapons. Staying Informed and Educated to Ensure Compliance: Tink shares his expertise on fraud, waste, and abuse laws and why you can no longer take the risk that “it won't happen to you.” I hope that this episode empowers you to create a safer and more compliant dental practice. For you and your team. Resources from the call: ADA's Tip Sheet on Workplace Violence: https://www.ada.org/-/media/project/ada-organization/ada/ada-org/files/publications/guidelines-for-practice-success/gps-regulatory/employee-on-employee-violence-tip-sheet.pdf Elite Learning's class on the topic: https://www.elitelearning.com/resource-center/dental/workplace-violence-in-the-dental-office/ Article on Patient Aggression: https://www.safetyandhealthmagazine.com/articles/20660-patient-aggression-toward-dentists-a-common-issue-survey Connect with Duane “Tink” Tinker: Talking with the Toothcop Podcast Facebook: The Dental Compliance and Duane Tinker Linkedin: Duane Tinker Book a Call with Duane Tinker ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. Don't forget to check out my other podcast Chew on This - A Dental Podcast! If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit odysseymgmt.com to check out my book, webinars and courses.
660: Is Quality Scalable in Dentistry? - Dr. Christian Coachman & Dr. Tal MorrHave you faced the dilemma between seeking financial growth and also keeping high clinical quality? It's something dentists, both seasoned and novice, consider often. Can quality really be scalable? Learn more about these two paths in Episode 660 of The Best Practices Show!Episode Resources:Subscribe to The Best Practices Show podcast https://the-best-practices-show.captivate.fm/listenJoin ACT's To The Top Study Club https://www.actdental.com/tttSee ACT's Live Events Schedule https://www.eventbrite.com/cc/act-dental-live-workshops-306239Get The Best Practices Magazine for free! https://www.actdental.com/magazineWrite a review on iTunes https://podcasts.apple.com/us/podcast/the-best-practices-show/id1223838218Links Mentioned in This Episode:Learn more about Digital Smile Design https://digitalsmiledesign.com/Register for DSD Residency 1 https://digitalsmiledesign.com/education/attend-a-course/dsd-concept-level/dsd-residency-1Learn more about Tal Morr https://www.tmprosthodontics.com/Main Takeaways:You can take one of two paths: the highest quality or just practicing. The size of your practice not only has an effect on a clinical level but it has an effect on the customer service. Identify where you can differentiate yourself and build the model that will leverage the best side of yourself.There's no right or wrong. There's no correct path. It's ultimately what you define as your ultimate goal. Quotes:“I think as a young dentist the first decision you need to make is what is your ultimate objective, because there really are no right and wrong. There are 2 paths you can take: there is the path you can take of trying to achieve the highest quality or there's the path of just practicing, building the quantity of patients that you have…and making your patients happy. Ultimately you have to make that decision. Because what I've always told the young people that I speak to, I said ‘If your objective is to build your name and build yourself as one of the top clinicians, everything you do is a reflection of you.' Meaning, when I started every filling of mine was perfect, every crown of mine was expensive and one perfectly. And I remember when I first started, I worked for a guy and he said ‘you're freakin crazy…you spend way too much time on the patient. You spend way too much money on the technician. You're too picky.' But what happened was everything I did became representative in my community. How? Because my patients would go to see other specialists, they went to see other dentists and they said ‘wow, who did this?'...and I built my reputation that way.” - Tal (3:41—5:26)“There are two ways to grow. One is to see more people, have more dentists, and just do volume. And the other is to increase your pricing…how do you get to the place where you can increase your pricing? It's based on building your reputation as one of the top people. But you're right, it has a ceiling.” (9:48—10:37)“[I'm raising my pricing for two reasons] One is obviously to be compensated for the effort and time and experience I invest. And the second is to…I tell patients I'm...
Dr Blaine Leeds is this week's guest, he's been a dentist for several decades and has recently turned his attention to sleep apnea and has found some intriguing connections between them! In more detail, Dr Leeds first discusses his book; “What Happens When Our Children Don't Sleep” and why he wrote it (with Bryan Ferre), what he does in his day-to-day in his dental practice, how dental health has changed over the years and how AI can help dental diagnoses in the future. Dr Leeds then talks in detail about how the shape of one's jaw affects sleep and can cause numerous sleep issues including Sleep Apnea, and how he came into this information via collaboration – this conversation is sure to inform and surprise people of all ages! Dr Leeds' Site: www.askdrleeds.com - www.linkedin.com/in/blaineleeds - Twitter/X: @BlaineLeeds - https://facebook.com/drblaineleeds The Proclaim Device/toothbrush Dr Leeds mentioned: https://proclaimhealth.com Anthropologist Robert Corruccini's Book: https://amzn.eu/d/h6k4rPe Last week's episode was a Star Wars conversation, where Dave, Maff & Mike bring you their thoughts on Attack Of The Clones! Three episodes serve as a soft lead into the Clone Wars animated series; this, the Phantom Menace chat and the upcoming Clone Wars movie review! The debate continues on the quality of the prequels as we draw nearer to the animated series that changed Star Wars forever! Sign up to the Pop Culture Collective newsletter here to keep up to date with Mike and other incredible creator's many releases: https://pccnewsletter.com If you want FREE BONUS CONTENT, please screenshot your reviews & ratings of the show and send them to Mike via social media or email and he'll send you an episode of Afterthoughts of your choosing! MORE GUEST SPOTS & FREE CONTENT: Mike (& Megan) appeared on Spider-Dan & The Secret Bores to compare the two Day of The Dead movies Coco & The Book Of Life: https://pod.fo/e/1fdd53 Mike appeared on Back To The Filmography to talk about Jason Statham's only animated movie to date; Gnomeo & Juliet: https://pod.fo/e/1f9f28 Mike spoke with Thomas Rochester of Reckless Rebellion to talk about the 3 Thrawn book trilogies: https://pod.fo/e/1df29c Mike also appeared on Star Wars Timeline to talk about Ahsoka, as part of the #RoadToAhsoka: https://youtu.be/-qo3tVHyC1U Find Mike's other show; Star Wars: Comics In Canon on Spotify & the other podcast apps on the feed of Comics In Motion or on GCC's YouTube channel. Episodes are out every Saturday; episodes 0-142 are out now; ep 142 showcases Darth Vader against Padmé's handmaidens while ep 141 are Clone Wars stories you've not heard of and in ep 140 Mike explains how Luke Skywalker obtained his green lightsaber crystal! Previous episodes include the Hidden Empire crossovers, every canon Star Wars comic by Marvel, full High Republic coverage (book reviews & comics) & much more - https://podfollow.com/comicsinmotion Find all of Mike's social media & other links at https://linktr.ee/GenuineChitChat or Instagram – Twitter – Facebook – YouTube – Stitcher – Podbean – Spotify
DOT - Use the Code DENTALDIGEST for 10% off olsenna.com Olsen Facebook Olsen Instagram Olsen Linkedin Olsen Youtube https://www.oneplacecapital.com/ Follow @dental_digest_podcast Instagram Follow @dr.melissa_seibert on Instagram Connect with Melissa on Linkedin Marco Gresnigt graduated summa Cum Laude in 2005 at the university of Groningen, the Netherlands. In January 2012 he obtained his PhD on clinical and laboratory evaluation of laminate veneers. Besides working at the university, he works as a dentist in a center for special care. Marco lectures at the Center for Dentistry and Oral Hygiene, and teaches masters students in a specialized program on esthetics and prosthetic dentistry. Besides writing scientific articles, he has published several articles on minimally invasive and adhesive dentistry in dental journals, and teaches post-graduate courses. He obtained several awards like: the NVGPT publication prize, Boering prize and Cavex prize. Since 2014 Marco became a member of the international Bio-EmulationTM group.
Frank just got back from an exciting course in Las Vegas called CaLABrate, in which dentists, technicians and their respective teams learned the latest techniques on how to achieve the best scans. It was put together by iTero and there were plenty of exciting takeaways! Anyone in dentistry can find value in this episode. Ladies & Gentlemen, you are listening to Confessions From A Dental Lab, and we're happy you're here. Serving Dentists Since 1977. Choose Excellence, Choose Nu-Art. Learn more at nuartdental.com Follow Frank & NuArt on Instagram: @frankatnuartdental & @lifeatnuartdental Subscribe today and tell a friend :)
HA SIDO POSIBLE CREAR EL PROGRAMA “LA REUNIÓN SECRETA” GRACIAS A TU AYUDA COMO GUARDIÁN MECENAS. ***** HAZTE MECENAS EN HTTP://WWW.PATREON.COM/LAREUNIONSECRETA Esta noche vive un nuevo directo de #LaReuniónSecreta desde la 22:00 hora española. Te decimos lo que nadie dice: sin anestesia y sin edulcorantes. ¡La Reunión Secreta somos todos! No se lo digas a nadie… ¡PÁSALO! 🔁💪🤫 🎸 CARLITOS TÍNEZ https://www.youtube.com/channel/UC0eeuxpQ70z-Pe0rHhOq9Fg 🗿 FUROR DOMINI: LA IRA DE DIOS 📖 La 1ª novela del Dr. Gaona que puedes comprar exclusivamente aquí: https://bit.ly/FurorDomini 🍺 ALCOTEST - NEUROSALUS https://play.google.com/store/apps/details?id=com.ejample.productos_app https://apps.apple.com/ie/app/alcotest-neurosalus/id1617249188 Conexiones en directo con: - Rubén Gisbert (Abogado. Divulgador político. Presidente de la Junta Democrática de España) - José Luis Martín Ovejero (Abogado. Experto en retórica y argumentación jurídica. Experto en análisis del comportamiento no verbal y la detección de la mentira. Máster y Profesor en Comunicación No Verbal y Oratoria) - 🎖️ Federico Bossi desde Argentina (Abogado) - 🎖️ Dr. Óscar Carreres desde Países Bajos (Doctor en "Learning Motor Skills in Dentistry". Profesor Titular de Odontología Restauradora en la Vrije Universiteit - VU Amsterdam. Elegido cómo el mejor profesor universitario en 2017, 2020 y 2023) Con el equipo habitual de La Reunión Secreta: Dr. José Miguel Gaona, Joan Miquel MJ, Carlos Martínez, Lourdes Martínez, Marta Vim y Olga Ralló. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ SÍGUENOS EN REDES Twitter: https://twitter.com/lrsecreta Instagram: https://www.instagram.com/lareunionsecreta/ Facebook: https://www.facebook.com/LRsecreta REDES SOCIALES DEL EQUIPO | DR. JOSÉ MIGUEL GAONA | - https://twitter.com/doctorgaona | DIRECTOR | - Joan Miquel MJ - https://www.instagram.com/official_joan_miquel_mj/ | PRODUCTORA | - Lourdes Martínez - https://twitter.com/chicadelaradio | AYUDANTE DE DIRECCIÓN | - Olga Ralló - https://twitter.com/olgarallo | AYUDANTE DE PRODUCCIÓN | - Carlos Martínez - https://twitter.com/Carlitos_Tinez _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Today's episode is proudly sponsored by Darkhorse Tech, your go-to Dental-driven IT solutions company!Picture this: You're running a dental practice, and your patients' trust and data are your top priority. Enter Darkhorse Tech, the guardians of your patients' information, the solution to your IT headaches, and the force behind your seamless tech integrations.Your practice deserves the best, and Darkhorse Tech delivers.Click this link for an exclusive offer: https://thedentalmarketer.lpages.co/darkhorse-deal/AND if you're listening before November 27th, 2023, take advantage of their Black Friday deal! https://thedentalmarketer.lpages.co/darkorse-black-friday-deal/Guest: Reuben KampBusiness Name: Darkhorse TechCheck out Reuben's Media:Website: https://www.darkhorsetech.com/Facebook: https://www.facebook.com/DarkhorseTechInstagram: https://www.instagram.com/darkhorsetech/Email: email@example.comOther Mentions and Links:Companies/Software: Benco Open Dental Microsoft Azure Flex Mango Dentrix Ascend Eaglesoft CareStack Oryx Archy DEXIS CarestreamUseful Terms: DHCP - service that hands out IP addressesDNS - how devices resolve internet addressesGateway - how you get to the internetHIPAA - Health Insurance Portability and Accountability ActPeople/Communities: Howard Farran (podcaster + blogger)Dentistry Dentistry Uncensored with Howard Farran (podcast)Dental Town (blog/website/community)Host: Michael AriasWebsite: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/Join this podcast's Facebook Group: The Dental Marketer SocietyMy Key Takeaways:I'm moving to cloud based software. Do I still need IT support?How to spot out IT companies that may be dishonest.How does your IT company help with HIPAA compliance?The basics on IT with firewalls, antivirus, and internet connectivity. Why do we need reliable options for these?Why the D.I.Y. mentality is often not the right call with your IT solutions.Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: All right. It's time to talk with our featured guests. Beloved person. Everybody adores him. Ruben Camp. How's Reuben: it going, man? You know how hard it is to be beloved and an IT guy at the same time. So, I'm doing great. Thanks, Michael. I've been doing this 11 years and just happy to be talking to you today.Michael: No, man. We appreciate it. We appreciate everything you're doing. I know you guys have, um, done a lot for the dental community, also startup community as well. Just practices in general. Um, at the same time, this is not your first episode with us. You've been with us, you've guided us through some processes.And at the same time, we're going to answer some of the most major questions today. But before we do that, if you can kind of give us a gist or a rundown, been doing this for Reuben: 11 years. That's right. Well, this is in Dark Horse. Um, Dark Horse is something that I started. It was, it was just me, you know, back in 2012.And, uh, we we've grown throughout the years. We got about 65 employees, about 1000 clients, uh, that are in the dental space. That's pretty much all we focus on is dental. So, uh, how I got into that is I used to be a Benco technician. So I used to do corporate it for, you know, the bad guys and, uh, you know, they really love selling birds and bibs and all that stuff.But it was kind of an afterthought. So I really wanted to. Um, you know, start a company where service was the, uh, the main forward, not selling consumables. So, Mm-Hmm. Uh, other Interesting. My dad was a dentist. That's how I got into this industry. I think everyone has a really interesting path about how you found dental.I know you do Michael as well. Right? We all kind of get dragged in somehow. Yeah. Um, you know, went to school, uh, at Chapel Hill to, to be a dentist and decided I didn't wanna do that. So, uh, yeah. Benco dark horse. Here we are. So you Michael: left Benco mainly because you were not seeing what you wanted to see, or what was the reason?Reuben: Yeah. So, I mean, there are a sales. Company first, right? So they're, you know, all the meetings and all the messaging and everything like that. It was, it was about how do we sell more product? How do we sell more CBCTs? How do we, you know, get more accounts and sell them consumables? You know, I call it burrs, bibs and everything else.and they had I. T. Because you know what? They didn't want shine or Patterson to be in that office. they almost like they had I. T. As a defensive mechanism, but not as like a core, something that they were putting a lot of resources in to develop. So, you know, I'm very passionate about what I do, uh, customer service and dental.That's kind of like, that's my niche. So, you know, let's say if Benco was 80, 20 sales to service, right? We have three people in sales out of 65 people. So you can see just by the demographics of our, you know, how we're made up. Most of our people are in places to support our clients, not to sell, you know, to shove something down their throat.So that was very important to me just as a service technician that started a company versus You know, we have a lot of competitors out there that have just either, you know, either bought an IT company and they're just trying to squeeze it for profits or, you know, someone who does not understand customer service, but hey, they're really good at a P& L statement.Yeah, yeah. Michael: Did you specialize that in Chapel Hill IT? Reuben: No, I had biochemistry because I was, uh, that's pre dental based. Anything that's in the sciences basically is pre dental. So that's, uh, computers. that's just been kind of my thing for, you know, for as long as I can remember, you know, nine, 10, 12, got into building computers and fixing them and started a company in high school called it's good computer solutions with and we run around and.Anybody that knows Ithaca, it's Cornell. So we fix it in Cornell professors at all hours of the day. And anyway, so it's just kind of been a passion self taught passion Michael: of mine. Yeah. Cause I was going to ask you out of all the. Things you were doing in Benco. Why did you pick to hone in on IT? Reuben: Uh, for that solution?You know, they wanted me to be a dual trained tech, right? They wanted me not only to go into an office install a computer system, sensors mount a CVCT, calibrate it, do all that stuff. But they were like, you know it would be really great if while you're there someone's, you know Cuspidor doesn't work if you could also be crushing on the mechanicals, you know, suction, all that stuff, you know, amalgam separators.And I was, uh, I was just so, I was so talented at the I. T. side of things that I never really got that opportunity to learn on it. And that's fine because that's not really a passion of mine. Um, You know, those, those systems are kind of gross. What goes down the drain when they get clogged up. Uh, so, uh, there's some very talented, we call them core service technicians, right?The core equipment in the office. and we'll leave it up to the professionals, but, Michael: Gotcha. Okay, man. Interesting. So then fast forward, you started Dark Horse Tech and this is where you're at now. Now, I know we're going to kind of talk about, and let's kind of jump into that if we can. A lot of people do have.Open dental, right? and so break it down to me. What are the confusions when it comes to having that and then I. Reuben: T. Absolutely. So kind of how we got here is, you know, dark horse version 1. 0 was we were a small regional upstate New York company. I mean, it's good. New York, small town, 30, 000 people, 30, 000 college students.And, you know, that was the old way of doing things. And then, you know, we got a break and Howard for and hired me. And Howard was in Phoenix, so that was our first, I can't drive to your office, right? And we nailed it. he was running Open Dental, in his office. And that really gave us the confidence, uh, and exposure, right?Went on his podcast, got a, got a forum to, introduce myself to the dental community, which at that time was still. Dental town now about a year after that interview, it's like everyone fled to Facebook groups and then I followed, them over there. so dark horse version 2. 0 is not just, you know, we're five minutes from your office.It's. Hey, we're dental specific. That's our edge. If you're in Hawaii, if you're in Alaska, if you're in rural Nebraska, we'll support you. No problem. You know, we'll make it work. And Dark Horse version 3. 0 has been cloud. Right? So, and that's kind of where we're segwaying in here today. Is open dentals, you know, great company.They're well known for their customer service. That's what I care about. Right? So when you hear me singing companies phrases, that means when you pick up the phone and call them, they treat you well, and they solve your problem. so we've always loved open dental. and so the confusion has come up just recently.So cloud. Open that up. There's two versions. There's the one you just that everyone pretty much has right now, which is you call them up. You buy a license key and you put it on your server. And right. It's a local system. And then there is. Open Dental's internal cloud offering, like literally they hosted at their HQ in Oregon, and that is a separate version.So there are only 2 versions of Open Dental. However, this is where the confusion comes in, like professionals like us, right? We use Microsoft and Azure as their cloud platform. We take the first version, the normal version, the one that works with, you know, Flex and Mango and Medento and Swell, all your third party integrations.We take the one that you've been running on your local server, and we put it in the cloud. So same version, integrations all work. that's still version 1. Version 2 is the one that OpenNL offers, and they have a pricing sheet online that you can look at, but it does not have integrations with third party.Which is tough for me because that's when I hear feedback about OpenDental, the products, right, the support's great, but people really love using all the third party integrations and they love the ability to switch, right? If something's not working for them, uh, there's nine other paperless companies you can go to, right?Um, you know, or like, you know, Flex is a great example, right? Flex is only written for OpenDental. And they do a really good job of what they do, right? Does not exist in any other practice management software. Cannot, cannot replicate it. But let's say the owner general manager flex pissed you off. You can switch software.So you can't do that with any other platform out there. So to break it down really simply. There's the off the shelf open dental, and that's the one that, you know, that we're in large part supporting putting in the cloud, um, creating awesome solutions for single practices, multi site practices and D.S. O. S. And then there's the internal open dental cloud offering. We honestly across our, you know, we have right now 1050 clients. We have zero people on that second version. So Mhm. that is where most of the confusion has come in the space when you try to have a conversation like over Facebook, over text. It's really hard to parse that out, and then when people call Open Dental, it gets even more confusing. Really? Michael: Okay. let me ask you, when it comes to cloud, do you still need IT for that? You still need Reuben: IT. So, HIPAA compliance are just, they're linked together, right? It's just like, alright, you read the, you know, what you need to do to, you know, to protect your patient's health information.Need to have a firewall? That doesn't go away. Uh, you need to have the antivirus software that does not go away. you need to have a backup system that does go away as long as you don't have 3D images, right? Those don't go to the cloud yet. Those stay local, right? this is something that a conversation needs to happen.It's really hard for me to like text somebody back and forth and explain all this. I'm glad this podcast exists because I can now cite it. Like, hey, before you even talk to me, listen to our conversation here. IT is absolutely reduced by going to Open Dental Cloud. Again, the first one, the off the shelf one I'm talking about, it is not erased, right?Michael: Open Dental will help you with Open Dental. Anything else in your practice, printers, security cameras, internal cameras, sensors, CVCTs, PCI compliance, all that is, is traditionally still on the company. Gotcha. Okay. So then what are the frustrations when trying to explain this then I guess, do people still understand it or they're more like.What, Reuben: you know, it's I. T. there's like, I can't give my full explanation because it crosses the border into I. T. jargon and the three letter, you know, acronyms start coming out and everyone's lost. So what we typically do we share our screen, right? We say, Hey, this is exactly how it's going to work on your office.Okay. Okay. Okay. Um, take the example of somebody that is on a server based open dental solution. Right now. We say, hey, you know what? It's the same version. We're going to put it in the cloud. Your staff is going to walk in the morning. They're going to see an open dental icon. They're double click on it and they're not even going to know what's in the cloud.Execution is actually very simple, right? from the customer's point of view, right? There's some expertise that goes into, migrating to the clouds, you know, getting the cloud server where it needs to be security. All that stuff takes technical expertise, but the staff walking in the morning, double clicking on open dental that does not change.So, um, that's why it's been such a successful implementation is because it's like it's still open dental that people know and love. Uh, it's just not on a local server in your office. And, you know, historically, the cloud has been slower, right? But with Microsoft's, you know, recent introduction of a couple of different protocols that are again, here comes the three letter acronyms.RDP is now AVD, which as a virtual desktop, we're seeing now that the cloud is faster than a local server. So it's not only that it's it's 2023. Of course, this should be in the cloud, is actually, just as fast or even faster than a local server. So it's, uh, you know, a really great time to talk about.This is when you're looking to replace your server. It's like, hey, do you want to, you know, do you want to write a check every 5 years? Right? And maintain that hardware. And when you replace it, there's downtime to transfer it, or you go to the cloud. You know, it's a really great time to, to talk to your IT company about, um, options.So you don't have to buy one time, part of our cost. Michael: Gotcha. So then it's easy. I guess, how often should you replace the server then? And then what really does cloud based I guess servers or softwares kind of cover, right? If you were to give us like bullet points of this is what it covers easily. Boom. And then how often should we replace the server?You're like, Nope, I'm still sticking with what I know. Trying to Reuben: servers five to seven years is a pretty safe, um, window of time, right? It is. If your server goes down, that means your patients are waiting. So, that is not worth something cheaping out on, right? It's kind of the brains of the operation.Now, if you go to the cloud now, you don't have to work at hardware anymore, right? And you look at Microsoft's data the industry. This is this is true for voiceover I. P. As it is for any cloud service. They talk about nines, right? They talk about what is your uptime? How many nines are there past the 99 percent point, right?And Microsoft has four nines. So that means you have about a minute and a half downtime a year. I've never seen it go down, but technically I guess it's gone down for a minute and a half on average every year. 99. 9999 percent uptime, which cannot be replicated at all by a local because all these services, you have Amazon, you have Google, you have Microsoft, just to name three.There's competition part, you know, the cost of storage is going down. The cost of servers is going down. It used to be, it didn't make a lot of sense for a single practice to go cloud, uh, only for multi site and now it's just, everyone should go cloud because it's, more cost effective. Hmm. Michael: So that's the key most cost effective then, right?Especially if people are trying to. Gotcha. Okay. So then going with that to you, Ruben, because you've, you've worked with hundreds of practices or you are working with hundreds of practices. Reuben: Hundreds of practices that use Open Dental and more, you know, more practices that use Dentrix and Eaglesoft and CareStack and Oryx and all those software.So, you know, I, I see the entire industry. We're kind of focusing here on Open Dental, but, um, I mean, Open Dental, it's no secret is, My favorite software, I don't know if I've still ever seen a negative comment about open dental. Michael: So then to you, what would be, if you're trying to be super cost.Effective, but efficient to start off, what would it be the best kind of like formula or stack to use for this? Reuben: So it all goes to fit, right? What makes, if we're, we're saying everything is equal, it's an easy answer. Right. but the problem is certain softwares are better suited for dentists. Right.There's, of course, the feature set standpoint, and you can only find this out by talking to these companies and doing demos. Is this going to work for my practice and how I manage and bill and all that stuff? Um, you know, and the other side of this is you want? Do you want something that's all inclusive, right?Let's let's take dentrics ascend. Uh, for example, you pay a higher bill, right? Then you would pay to open down, but you get every single service that you could want. The problem is you have to use all those services, right? There is no alternative. if you're a dentist that wants to use the best software, that's why open dental still exists, right?It may look, it's from like, it's from the 1990s and they haven't updated it, but you know, what makes it so powerful is. honestly, it's like the app store on, on Apple, right? It's a, it's a great phone, but you know, what's great about it? The app store, you can download whatever you want.It's got the best ecosystem out there. So you go into open now and you're like, you know, flex is a really great example. that program alone It's just so incredibly powerful, right? You don't have those options with an all inclusive software, but maybe you're a dentist and you're just like, you know, I don't want to worry about having to sign up for Open Dental and then Flex and then, you know, Practice by Numbers and then Mango Voice.I don't want to have to do all that. Right. Which is, you know, why companies like Archie exists because they'll, they'll say, Hey, we'll give you practice management. We'll give you phones through mango. It's included in your bill. We'll give you patient communication. We'll give you all this stuff. So you kind of have to ask the question of what kind of person are you?Are you justlet me sign up for 1 thing and I'll just use whatever they have. Or do you want to be able to be like. I want to work with the best, patient communication company. I want to work with the best clearinghouse. I want to work with the best, patient portal company, credit card company.That's who I am. That's what a lot of dentists are out there. I mean, Open Dental is still the number one software for startups. Um, when we see people have all the choice in the world, Open Dental is still being... over 50 percent of start up practices are still going open nettle. and that's why, it's more of an ease, uh, question, right? Single pane of glass, it's all here. Freedom of choice is on the other Michael: side. Gotcha. So one is more like all one subscription type. Yeah, like for example, like Oryx, right? If you were to just go with Oryx, all in one, exclusive, you know what I mean?Inclusive everything, Reuben: I'm going to get Oryx, uh, and I'm going to get phones. I'm done. Yeah. Michael: It's easy. Yeah. Yeah. Okay. But if you want the, like the other side, right? The freedom to choose. Reuben: So we have opened 400 startups. I've talked to most of these people and then, even, even more people, right.Because the ones that didn't go with us. Right. I, and I hear their story. And like, I think the reason Open Dental is appealing. Is because, let's go back to the 2012, you know, I'm leaving Benco, I'm risking, that's, that's a health insurance for our family that's half the income for our family and I'm leaving with nothing and I'm saying, like, you know, I have a dream to create a great it company and I'm, I'm going for it.Right. and that's who the startup people are, plus a million and a half dollars in debt, which I do not have. that's a whole nother layer. So, you know, when you talk to these people, they're like, this is my dream practice. I want it to be freaking awesome, right? And I'm not sure those companies can, can meet that standard, right?They're, they're trying to be the jack of all trades. because when you peel back the layer. You know, let's again, just let's go back to Ascend. That's like 10 different companies, right? They've stitched the software all together to make it all look and feel like a cohesive interface.But the practice management module is different than the image, right? That's a separate software, right? So you're talking about one company who's trying to develop and, you know, and push forward 10 different platforms. It's really hard to do, right? And it's one reason why we're like, Hey, mango, do your thing.Just frickin nail the phones, right? And a lot of I. T. companies do do phones. We just feel like it distracts from our core purpose, which is like. All right, we're going to be awesome at support. We're gonna be awesome at startups, which is basically support as well, you know, and we're gonna be great at the cloud, right?let's just focus on these three things. That is our competitive advantage. When you try to broaden in any segment, I mean, Dennis probably know this from trying to bring in, let's bring in ortho, let's bring in oral surgery in house, and you try to be A plus at all these different things, it's really hard.It's the same thing with software companies. Everything in the startup, it's a conversation. I listen to what people want and, you know, anytime they're just like, this has to work. I want this practice to be the, you know, the best patient experience. It can be it usually inevitably points to, to a single software company.Michael: Yeah. Okay, cool, man. That's awesome. And then, so with that kind of being said, I know cost kind of comes in the mind. That's the question that a lot of people really ask is how can they start cutting down on their I. T. or how can they minimize that I. T. bill or have you seen this? Where people are like, Hey, I just got like new fees on my it bill or something like that.What, what is up with that? Reuben: The new fees thing? Uh, well, I mean, if you add computers, it just depends how your IT is set up, right? there's. Uh, on the back end, I can tell you, as somebody who runs an I. T. company, we get charged per device, right? So it's natural for your I. T. company to then bill you. It's the fairest way to do it.We get charged for ten, you know, antivirus agents. You have nine servers, nine workstations and a server. That's ten. Lines up. So usually when you see I. T. bills go up office ads, a computer office ads, email services. It's, it's stuff like that. I mean, unless you're just working with, you know, shady folks that just move numbers, you don't notice, um, you know, we do price increases, uh, annually because we give our staff raises.Guess where the price increase comes from. what we hear from our clients, we want to work with the same people again and again. That's retention. And that means you got to give people a reason to stay here. Besides like, Hey. You like ribbon, you should stay here, but usually that means promotions and raises and all that good stuff.let's pivot to how do you cut down on IT costs, right? not someone who is, let's say, there's a lot of IT companies out there that prevent their clients from going to the cloud because they so fear, like, oh no, it's not ready yet, it can't do what you want to do. But they're really protecting their butts, right?They're like, oh, my client goes to the cloud. I'm going to lose revenue. So let's talk about that. Let's talk about how to lose IT companies revenue. so think about, any software out there. Dentrix. Uh, Eaglesoft open, right? We have a server uh, we have to back up that server and the office says, you know what?If that server goes down, I don't wanna be downed at all. Alright? So then we need a backup and disaster recovery system. So when we go cloud, let's just make it very, very simple. Let's leave three D out of it. Let's, let's treat it like it's a pediatric office and everything is two d imaging. I'll pick on Oryx for now, right? I know it's a good partner of ours. I know Rania. I love the products. When you go, or let's say you're on Open Dental and DEXIS imaging locally, you go Oryx, what goes away on the IT side? Well, I don't have to manage your server anymore. That is one of the highest costs on there.That goes away. I don't have to back up that server that I'm not managing anymore. So that goes away. So what does that leave? That leaves how much support you want, right? And so that's either you pay as needed or you want unlimited support for your practice. A firewall that is still a HIPAA requirement in antivirus software.I'm just trying to keep it as simple as possible, like there's patch management and all this stuff you have to keep your computers up to date that should, go along with the antivirus and all that stuff. But, some big stuff comes off, but you still have a lot of requirements, and things to protect on the network.Gotcha. Michael: Okay. So the requirements still stay, but now when you say the biggest expense, which is the servers, right? That kind of comes off, how much are we looking to shave off when that happens? Reuben: Yeah, so I mean, I can only talk about myself. Right. And our company. so again, the two biggest costs are support.Let's say you're paying for unlimited support. We call that our gold plan, right? Unlimited phone support and server management. So let's say an office is on a 600 a month plan with us unlimited support, and they go to a cloud based agreement. You could be looking at 150 a month in savings. Okay, Michael: but server management, right?Or the Reuben: server? Server, yeah, the server in the backup system going away, you could go down to 450. Michael: Okay, but everything else, the bare bones requirement. Reuben: Percent savings. Michael: So when it comes to like the, let's just say they did that and they went with the works, they did all that and they're like, Ruben, help me out here, man.Like I need, give me the bare bones that what we can do. How does that look? And, and is that feasible for the long run? And they're like, I want to grow, Reuben: but give me the bare bones. Well, depends on how much your staff calls in, right? If your staff doesn't call in. You should be on a bare bones plan, right?You shouldn't be on just like, Hey, cover me for HIPAA compliance, cybersecurity, make sure I don't get hacked. Let's go. the thing is most of our clients call in, they use the service they pay for. So it's, it's completely up to the client. I think it's a really. Smart decision as, uh, as a business owner, not to put a barrier between your staff needing help and like, Oh, you know, Dr.Clark's going to get a bill. If I pick up the phone, right? Things are broken. Your staff doesn't hesitate. It gets fixed done, right? That's the stuff that, you know, the dentist doesn't see while they're in the treatment room is like, you know, the scanner doesn't work. So your staff is so much less efficient because they had to, you know, create a workaround.Right. Because they know if they call, you know, Dr. Clarkson and get you know, bill in the mail 10 days from now, he's going to be like, Hey, Nancy, what the heck? Yeah, yeah, yeah, you're right. You know, it's uh, you know, And Michael: I feel like that kind of creates like more, uh, you're scared. You won't even tell the doctor, you know what I mean?You're like, oops, I pray, tell her you'll lie about it or something, right? In order to not feel, you're creating some type of weird environment in your office when you do that. Right, Reuben: right. I can't imagine how much stuff. Wouldn't get done if I was the bottleneck at my company, it's like, Oh, no, we can't reach out to that company until Ruben approves it.It's like, Oh, my God, I wouldn't get anything done. Um, but to answer your question, like, if you, let's say it's a, it's a medium or sized or smaller office. You stripped out the unlimited service and you're just like, Hey, I'm going to Oryx and I want no frills, right? Just give me, compliant and protected.You could easily be in the 200 to 300 range. Yeah. Yeah. Michael: But the unlimited, like give me an example, like why, or from your experience, if you can give me like the top three, why does staff call in a lot? Let me Reuben: just pull up our service board right now and just list off what people calling about your PCS compliance scan a PCI compliance scan, it's a test for I. T. Professionals. It's like, you know, what settings do you have on on your firewall? Do you have antivirus software? When were the last? So it's basically a test for I. T. People. That's a really great thing to offload to us because that thing takes like 30 minutes to complete.Right? questionnaire and then you have to schedule the scan. You have to know your internal IP address that spectrum gave you to run. Anyway, uh, that's one example. let's see. Questions about switching a panoramic PC to server PC. So this office, they have a imaging database on their pan PC and they want to.They want to talk to us about what it would take to move that to the server PC to consolidate that, um, create remote access, right? That's something that's included with all of our plans. Great remote access for, my new remote employee, uh, so that they can log into a lab computer, let's see, install remixes on computers that were just installed, uh, by the office.uh, workstation two cannot print, create new windows user on consultation computer. and then, oh, this one's great. Uh, shout out to Becky Scott from Lincoln Children's Dentistry. Help my son get fortnight to work on our office Wi Fi. So, you guys, you guys cover all kinds of help my son get fortnight to work.Yeah, I mean, there's... You cover everything. IT companies, uh, you know, we're, again, we're dental specific. We coach our people to call us on anything. There's, there's really two setups. There is the like IT company that say, Hey, that's a vendor problem. You need to call them directly. And then there's us, right.And, and some other really good companies in the space who have vendor management built in, and that's the expectation that like your staff. Is taking care of patients. They're not like waiting on hold with Carestream or, you know, gen X or Dexus, you know, they're, they gotta take care of patients. Like, yeah, wait on hold while, you know, while we're, you know, working at home or, or at hq.So, but Michael: that, I, I think that's really good to have though, because I feel like, uh, a lot of the times you waste time looking for it, right? When we can just go to you and then you give us the solution. Hey, it's a vendor, Hey, it's this. And so I'm sure you've heard of this a lot, and this is a question when I asked and the Dental Market Society Facebook group, like in other places, they send us this one a lot, uh, when VoIP, right?So they're saying kind of like we're having an issue with our phones and then VoIP says there is no issue or it can be any other vendor, right? That says there is no issue on our end. So then it falls back on you or what, what happens there? Reuben: Yeah. So, you know, in the example of the bad it company that says call your vendor, you're stuck in the middle as the client, that's the worst, you know, you feel helpless, kind of feel a little pissed off and you're like, what, and so our clients never have to feel like that anymore because we're just, we are them.In that scenario, we're hunting down the solution the ticket will not get closed until the issue is resolved. So let's talk about voiceover IP, right? A lot of, you know, a lot of people that is the standard. Now, of course, you should have it. It's really great if you have a hybrid, you want to offer jobs that are hybrid or even full remote, right?Voiceover IP is like the only way to pull that off. So you install your new phone system and you're having call quality issues. the number one most likely culprit is going to be your firewall. Okay, so if the phone company says, Hey, our servers are great. Everything looks really good until it hits your office.And so let's assume they're right. Yeah, you know, let's assume AWS is not having an issue. Firewall is gonna be number one. Internet quality is going to be number two. And number three is going to be the device that controls your network. Sometimes that's the server. Sometimes that's the firewall. But basically, you know, my, when you, when you go to Starbucks and you join the wifi, you're getting an IP address from something, right?You're not just, just magically connecting to the internet. Something is handing you an address. Okay, so those are the three things that again, if you have an I. T. Company, they're going to be able to diagnose that stuff pretty quickly. They're going to be able to run, let's say, in the Internet stability.They're going to be able to run a ping test. Let's say you spectrum. They can see is your Internet like a D. C. Current. Is it just flat? Or is it like, is it just Jerry? And it's all over the place. You know, voice needs a very, consistent connection to work well, not a lot of traffic, but just needs a stable connection.Firewall. Well, if you just leave the firewall stock unconfigured, it's just going to be constantly scanning that phone traffic, and then you're going to call quality issues. So, what we do is after the office let's say they get mango, they plug their, uh, yelling phones in, they show up on the network.we do a couple different things, but just to keep it simple, we whitelist them, right? we tell the firewall. These devices are safe. Don't hammer them. Right? Don't constantly bombard them with internal threat protection stuff. there's a couple other tips and tricks you could do, but it's more kind of for your, your I.T than like a D. I. Y. Stuff. So we won't talk about that. Yeah. And then there's the device that hands out I. P. Addresses. Right? So you could be out of I. P. Addresses, right? You have such a large office. You've maxed out. You plug that phone in. It doesn't even connect to the Internet. you could have I. P.Address conflicts, right? So, uh, you let's say, the phone's working great. You connect your laptop, That router gives, uh, your laptop the same address as the phone. One of those devices is going to win. Okay, uh huh. Right, so there could be an IP address conflict. Um, and I'll just throw out some, some other words if people are taking notes here and they're going to send it to their IT company.DHCP, that's what, that's the service that hands out IP addresses. DNS, that's how devices resolve internet addresses, right? Google. com is actually 8. 8. 8. 8. Okay, right. So when you type in google. com, it's touching a DNS server and it's saying, what is this? And it goes, Oh yeah, that's 8. Of course. Well, here you go.You don't know that's happening, but DHCP, DNS, and lastly, gateway. Gateway is just how you get to the internet. So I know that's, that's a lot of technical jargon, but you know, for the, for those of you who are DIY er, like furiously writing your, your IT company to email right now, just put all those words in there.Michael: Wait, quick question, leaving firewall stock? What does that mean? Like you said, if you just leave your firewall stock. Reuben: Okay. So let's say you get a firewall. Plug it in out of the box. You don't do anything. All right. What you're going, you're going to have phone issues. You're going to have issues with anything that is internal that needs to broadcast external.Okay. So think, think about. Open dental e services thing about, credit card, right? You have a credit card reader that thing needs to authenticate their credit card and come back if you leave it stock. It's going to turn off access to all of these devices that you rely on your practice to work on. Now, it's not going to not work 100 percent of the time.but these are the things that your I. T. commission should be doing. They should be whitelisting these known good devices. Um, so there are no issues and you don't have to worry about this stuff at all. Gotcha. Michael: Okay. Interesting. So this is basically why we hear all the time where they might be like, hey, it's not us.Call your IT company. Reuben: It's not us. It's you. Um, yeah. Uh, It's usually, it's also usually the firewall and, and not to get into a soapbox here. IT is, it's really hard because there's not like a set of standards. So again, anybody, including me, I should say, You know, self taught, just have a lot of experience, can be an IT person, right?So, you know, you come along and someone's like, Oh yeah, I can do all of that for half the price. Right. And it's just like, okay, but what are you getting? And it's like, uh, none of this stuff is HIPAA compliant. It's like, no wonder it's half price because it's not actually protecting your office. You know, you, do want to work honestly with folks that care about their patient's data.Right. Because that's what I care about doing a good job. but I tease one of those tough industries, right? There's not a lot of regulation in terms of, who can, um, be an I. T. person, if you're an I. T. person that's working with a dentist, you have their trust and you breach that trust by selling them something that is not HIPAA compliant.There are no ramifications for you. So it's, somewhat of a wild, like I'm in this, this position where, you know, I've been around long enough and I have the respects, uh, of a lot of people out there and there are other companies like medics dental, that, that do a really good job in this space. And, you know, we like to say we're the good guys, right?We don't cut corners. We do the right thing. We take care of our clients. But then there's the rest of the market and it's, really hard to have, conversations because the dentist is always stuck in the middle, right? They're hearing one thing like from a colleague. Oh, this endodontist who has five offices in Illinois uses this guy and pays him, pays him 40 bucks a month and that's everything you do.I'm like, yeah, okay. You know, it's half of these, like, okay. I want to fight to keep the client. The other half is like, this person has been fed a load of, you know, BS. And I'm not going to be the one that's going to be able to convince them that they were given wrong information by their endodontist friend.So it's like, yeah, it's just, mistake. In that scenario. Michael: No, that's good. Because in that scenario, what would be like the, I guess in your terms, like the BS, like the stuff where you're like, Ruben, I see that all the time, man, where I'm like, Oh, look, your fellow it person here just wants to let you know.And then they give you like a list of everything or whatever. And you're like. What? You know what I mean? it looks like they pretty much are saying like, we can do the same thing, but like, 40 bucks a month Reuben: I'll the name, but I'll give you a real example.So we had, we had a dentist that recently left us, right? Um, and they, they were under a, a one year startup deal. Right. So we give folks lower pricing, on the startup price. they just have to sign a one, just a one year term, uh, initial term. Then it's month to month after that. So it was like month six in this, dentist, uh, was struggling, right?Her practice wasn't growing as fast as she wanted to. So she was making calls to vendors to be like, Hey, what can you do for me? and this is was kind of alluding to the endodontist. This is, that's kind of the story, right? She talked to a colleague who used a guy, um, for his practices and was like, Hey, I'm really struggling, but I'm not going to hold somebody to a contract if I'm affecting their business. Yeah, yeah, that's not why I got into this industry, right? Is to make every single dollar I could from a dentist, and it's like, tell you what, let's make a deal here. Send me what they sent you if they are truly matching what we are providing.Like, just let's, let's part ways, right? Go there, save some money and, you know, let's part as friends. so got an email a week later and they're like, the plan is we're going to take your HIPAA compliant firewall and we're going to replace it with a home router for Best Buy. It's like, okay.And then we're going to take your HIPAA compliant backup system and we're going to install a free Dropbox. I'm like, okay, so I didn't even read the rest of the email. I just stopped there and I was like, all right, so let's let's figure out how to work together. They're not giving you a HIPAA compliant solution.You know, like, if I can help you in any way, take some pressure off your business, let's do it. And that email came back with basically, I was the bad guy for pointing out that they had been given bad advice. So I have two choices in this moment. I can keep continuing to try to work with this person or I can just let them go.And I chose to let them go. I don't want to have to be bad guy. I don't do high pressure sales. I don't do scare tactics. or if you trust another person. More than me if by all means, please go work with them, but you know, peace of mind sleep at night I told the doctor everything that they were not getting you know They were literally compromising their patients health information.can't work with that person, you know Michael: yeah, so they were more upset that you didn't agree with the other IT companies like Janky solutions, you know what I mean? Like, Oh, like, Hey, we're Reuben: just like a perfect they're doing what we're doing for less money, show me, cause I would love to know how to be more efficient.Just, I'm curious, like, how did, how is this possible? And it turns out the solution was, we're just going to pull stuff off a Best Buy that belongs in someone's home. And so you're good.Michael: That, that story really gets into the essence of the complexity of being an IT professional in healthcare.Yeah. Yeah. And we got to go one of these days, we got to do an episode about how important it is to be HIPAA compliant. Cause I know we kind of touched that. Well, we touched that in this episode, but we kind of touched that in previous ones of, it's mega important, you know.Um, in order to do that. So Reuben: it should be like car insurance, right? It should not be opt in, opt out. it's like, yeah, I kind of want to be a little compliant, but then I want to ignore all this stuff, you know, that actually costs a little compliant and like, who's safe. Henry Schein got hacked twice, Aspen Dental.And this is just this year, Aspen Dental had over a thousand practices get hacked. I don't know what it's going to take, and I try not to, you know, worry about all the dentists that didn't take my advice went down a different pathway, but. This is what I talk about. I want to work with people that care about protecting their patient.is a passion of mine. I want you to care about protecting your patient's health information. Yeah, Michael: and I like that about you, man. It's because, like, your transition... Every time I think Dark Horse has been running, you guys have been... Moving the needle closer and closer to quality, right? Over like, we got to get more sales, more people, more things.and every time you guys have ever sponsored, right? You're never like, how many leads are we getting or anything like that? It's more like, Hey man, like let's, let's. Let them know about this. Let's let the people know about that, right? important Reuben: stuff. My marketing strategy can be distilled down into two words.Good vibes. I just want, like, good vibes that kind of, you know, reverberate throughout the anals of the internet, right? Just like, uh, you know, someone has a question on, uh, you know, dental marketer group about imaging software. Whatever. We'll jump in. I'm not gonna solicit you. Here's an answer. Great.If you look me up and you want to reach out, that's awesome. But that has been for 11 years all organic growth. And why? Like, we love partnering with with you. Michael's just like, here's a podcast that is just about let's get as much information. Let's clear up confusion in the industry.I'm not asking you to work with me. Take all this information back to your IT company and protect yourself. And if you love your IT guy, keep working with him. I'm here if you want an option, but like, I really hope you care about compliance before you call. Michael: Yeah. And if you guys want to know how to get Fortnite to start working in your office.Reuben: That's the Michael: firewall. Yeah. I remember, uh,Ashley one time caught you, right? Like about a fridge or something Reuben: like that? so actually once called me when her power went out.Hey, my, uh, you know, my, uh, computers aren't turning on, I was like, can you call your electric company and that goes back to just like we, again, when we train our clients calls for anything, sometimes they do. Yeah. And no, no, no. Yeah. Call NYSEG or, you know, call your local power company.Uh, happy to help out and pick up the phone and all that. But yeah, no. Michael: That's awesome. Ruben, we appreciate your time, but before we say goodbye, can you tell our listeners where they can find you? Reuben: Oh, yeah. Um, I'm all over the internet. So you'll see me just popping around in and out of Facebook groups. Uh, my direct email is admin at dark horse tech.com and go right on our website and hit contact us. And that will, uh, generate a little, link to schedule a call with us. DM me on Facebook, you can DM me on Instagram. You'll see. Instagram, if you want to follow us at dark horse tech, that's where I post, you know, anytime we're doing a startup. I post all the pictures out there.Right? So if you're interested in working with us, or just interested in like, what are the newest latest startups looking like? we're, we're pretty much doing one or two startups a week, right? So we did about 87 just last year. and so yeah, follow along. that makes me feel good.Cause I'm the one doing all that posting. So please like, like my photos. Michael: Please like my photos. Awesome guys. So that's all going to be in the show notes below. So definitely go check it out. Follow Dark Horse Tech on their social media. And at the same time. Click on the first link in the show notes below to check out the exclusive deal that dark horse tech is giving you go ahead and do that.And Ruben, thank you so much for being with us. It's been a pleasure and we'll hear from you soon. Appreciate it, Michael.