Behind The Smiles: With Dr. Gina Dorfman

Making the leap from associate dentist to startup owner is a scary prospect, and many of us focus on the wrong things when embarking on this adventure. Addressing these obstacles today is author, startup consultant, and founder of Ideal Practices, Jayme Amos. Join us to hear what building your ideal startup entails and the steps that you can take. We discuss actionable advice both for those looking to startup and established practice owners. We discover some of the challenges that Gina faced in her startup, and why she succeeded where others did not. Tune in to find out why asking "What" is more important than asking "How" when refining your vision, and the three irreversible decisions that can derail your startup before you've even begun. We hear some wonderful anecdotes of how startups change lives, and examples of people that have made an impact on Jayme after joining his network. Jayme talks us through the major problems with the advice given on online forums ("If you build it, they will come"), and how adding a personal touch to your startup can make all the difference to your patient database. Press "Play" to find out what the three P's of planning stand for, as well as where you can find some great resources to launch your startup, and so much more!

It's a shocking truth that so many dentists can't afford to retire at 62 and maintain their lifestyle. But this does not have to be the case! Today we are joined by David Phelps, a Dentist and Real Estate Investor who has figured out how to own his freedom and even wrote a book about it! In this episode, David opens up about the struggles his family faced that motivated him to sell his dental practice and build a passive income. We discuss some of the reasons why so many dentists struggle to retire and how we can go about avoiding this pitfall. We talk about the mistakes dentists commonly make from abdicating the management of their investments and investing in speculative things that aren't sustainable.David explains how he came to write the book Own Your Freedom with Dan Kennedy and some of the principles covered in it. Tuning in you'll hear how to determine what your ‘freedom number' is, how to achieve it by owning assets, not financial products, and the importance of not just investing in assets but also investing in relationships. To hear David's valuable advice to investors and business owners in light of the volatile times that we're living in and to discover how you too can own your freedom, tune in today!

As a dentist, you'd imagine that the only thing you'd have to be good at is solving problems in people's mouths, but in reality, if you're going to run a successful practice, there's a lot more to it than that. Marketing is one of those vital elements with the ability to make or break your business. In this episode, I'm joined by the master of ground marketing, Michael Arias aka The Dental Marketer, who is here to share the wealth of knowledge that he has accumulated after many years of developing his niche. As you will hear today, ground marketing is built around the concepts of reciprocity and relationship building. It has a much higher success rate than guerrilla marketing, costs much less than paid marketing, and can be used across all markets, from car dealerships to retirement villages. Tune in today for a valuable lesson on how to turn your humble practice into a thriving business!

These days, if you want to have a successful marketing strategy, you need to have an online presence. Since most dentists don't have the time or inclination to curate their online presence, they would likely want to outsource their marketing to an agency or independent company. Unfortunately, most agencies don't specialize in dentistry, resulting in generic content being used that doesn't reflect the true character of your practice. Here to help us navigate the quickly evolving online landscape for dentists is Rita Zamora, founder and owner of the social media marketing service providers: Connect90 and Rita Zamora Connections.In our conversation with Rita, we discuss the current social media landscape for dentists, the biggest mistakes practices are making online, and how her company Connect90 supports dental practices with their social media strategy. Tuning in you'll hear Rita unpack the importance of aligning your values with your online presence and why consistency and being intentional is key. You won't want to miss this information-packed episode, breaking down all the details of what a practice needs to be successful online!

Continued education, or CE, is an important part of any healthcare and dentistry professional's career. After experiencing firsthand, some of the issues with the requirements and systems associated with CE as a dental hygienist, our guest Sarah Thiel, decided she would set about making these processes much easier for people in the industry! This was the backdrop for the founding of her company, CE Zoom, and in today's episode, we get to hear all about the biggest stepping stones in this journey. We also talk about work-life balance, Sarah's commitment to parenthood, and how she has navigated life as a female CEO. So to hear it all, join us today!

Dentists often have a hard time wrapping their heads around marketing. We frequently spend money trying to promote ourselves through various channels and end up seeing very little in returns. Today we are joined by Laura Maly and Michael Anderson who are the co-founders of  Wonderist Agency, a marketing agency aimed solely at dentists. In this episode, they explain how marketing in the field of dentistry has changed over the years and explain why some of the marketing commonly done by dentists simply does not work. Michael breaks down their three-part system for marketing: tell your story, reach your audience, and capture leads and follow up.  We also touch on how you can benefit from using Yelp and other review sites.To hear about some of the Wonderist Agency's most successful hacks like looking at what your competition is doing, matching your channel to the demographic you're trying to attract, and using virtual consults to generate leads (among other things), tune in today!

Today's guest Fred Joyal is not a dentist, but he founded one of the most useful marketing tools for the field (1-800-DENTIST). Join us today as we discuss all things marketing and more, with Fred Joyal, author, speaker, entrepreneur, and business advisor. Throughout his time running 1-800-DENTIST, Fred was never once asked about a dentist's qualifications; instead, he was asked, "What do other people say about them?" He concluded that people's decisions are driven by our emotions, with the reasoning justifying them coming later. Tune in to find out how you can harness this quality to build the best practice for both you and your patients, and why it's important to give the patient what they want and not what you want. We dive into how to create value for the patient using trust, and how the negativity bias affects your business decision-making.Discover tips on creating patient intake forms that you can turn into conversations and six books that Fred and Gina feel will change your life. Don't miss out on this must-hear episode!

Networking is a major part of most jobs, and dentistry is no different. Today we talk to returning guest, Dr. Tuan Pham, about the importance of networking and why he created the Dental Maverick Summit to give dentists a space to do so. From what makes the Dental Maverick Summit so unique (and so much fun!), to how to become a leader instead of a manager, you'll learn it all in this episode. Find out the star-studded lineup for the 2022 Dental Maverick Summit, and what each of these experts has in common. We talk about why embezzlement happens to doctors, and what we can do to avoid it. Join us to hear about how to best teach dentists, and what you can do to take control of your practice. We also discuss marketing and staying relevant over time, and why reviews are your greatest asset.Discover the unexpected benefits of setting up online scheduling for your practice, and why people are unlikely to cancel an appointment they made using this option. From Giant Jenga to mentorship to growing your comfort zone, this episode has it all!

When Anne Duffy founded Dental Entrepreneur Woman (DeW) in 2016, it was because she had finally had enough of how women were being underserved and undervalued in dentistry. Dew Life is a movement for inspiring, highlighting, connecting, and empowering all women in dentistry. In this week's episode, we get together with Anne to discuss her journey with dentistry, how she founded DeW Life as well as some of the changes she has seen, and still hopes to see, in the industry. We discuss the immense pressures that women face when balancing life, work, and family and how a lack of support can often lead to burnout. Tune in today for a wonderful conversation with a magnificent woman on leadership, dentistry, and more!

HIPAA compliance is one of those things that those of us with dental practices would simply like to delegate to our office managers and forget about. Even if you think you're HIPAA compliant, the regulations change so frequently that it's hard to stay on top of it. Often it's only when there is a breach or a violation that we truly discover just how compliant we are not. Today we are joined by Danielle Mckinley, the Director of Partnerships at PCIHIPAA who is also known as The HIPAA Chick. Listening in you'll find out what you can do to protect yourself from breaches and penalties, why you should take a risk assessment, how you can properly train your staff in a practical cost-effective manner, why it's also so important to be PCI compliant, and how the number one insurance policy you're most likely to use may also be the one you have completely overlooked. Tune in to hear this incredibly insightful and surprisingly fun conversation on all things HIPAA!

Running a dental practice can be challenging on so many levels, and one of the ways to combat this is to create systems and an identity that feels authentic and unique. Dr. Brady Smith joins us on today's show to share his story in dentistry and the steps he has taken to make his work more enjoyable, impactful, and ultimately successful. Dr. Brady is the founder of HALO Dental Network, an initiative that aims to broaden the charitable work of dentists everywhere. We also talk about education in dentistry and some of the issues that seem to continually crop up in dental schools. The main portion of today's chat is spent thinking about how focusing your work on serving and helping sectors of society that really need it can be such a powerful force, both for those you help and for the success of your practice. Our guest talks about incorporating his love of standup comedy into his work, why he was mentioned on Joe Rogan's podcast, and how he responds to bad press for the dental profession! So for all this and a whole lot in between, tune in today.

As a dentist, you are also running a business, but perhaps knowing the numbers is not your strongest skill. Today's guests, JoAnne Tanner and Rick Willeford, aim to make the business of running a dental practice as smooth as possible. JoAnne runs Tanner Management, a consultancy that helps dentists buy and sell their practices. Rick is the owner of DentaMetrix, a platform that provides professional-strength analytics, dashboards, and reports for consultants, Dental CPAs, enterprise owners, and sophisticated practice managers. Find out how JoAnne uses DentaMetrix to help her clients gain insights into the number, and why, even though there are so many moving parts, it is still better to buy than to start your practice from scratch.

Irene  Iancu and Katrina Sanders, hosts of the Tooth or Dare podcast, share their very different journeys into dentistry and what they continually learn about team management and getting the most out of your employees.  We hear from Irene about the key lessons she has learned from being an employer and how she applies that to building a fulfilled and valued team. Katrina discusses her passion for further education in dental hygiene and how different generations are motivated at work and in learning and how to incorporate that knowledge into your practice. Later we discuss the challenges and benefits of delegating and the importance of giving as much consideration to positive feedback as negative feedback.

Many women dentists feel like they need to shrink into themselves or take up 'less space', but today's guests are here to tell you that it's ok to be amazing! Dr. Erin Elliot and Dr. Jennifer Kirwan are extraordinary examples of women who are absolutely killing it in dentistry and who are not afraid to own their power. In this episode, we hear more about Jennifer's background and her lifelong passion for dentistry. We dive into what it is like being a woman dentist, and Jennifer and Erin share their experiences and the importance of having relatable role models in the field you are working in.

Dr. Bao-Tran Nguyen, together with her husband, Dr. Nate Jeal, established not one but five dental practices before encountering a bit of burnout in the process. Since then, they have invested in mentors,  learned how to be better business people and marketers, and learned the importance of focusing on what you enjoy doing while letting others handle what you don't. You'll also hear about how they started a side project growing practices, flipping them, and selling them, and how they have channeled what they have learned about marketing into their Fast Growth Practice program, a business advisory program.

Dr. Gina joins Irene and Katrina of the Tooth or Dare podcast for this special crossover episode sponsored by YAPI paperless automation software.  Dr. Gina provides some much-needed triage of Irene's difficult experiences in the nuances of managing her own new dental practice.We cover some of these dental topics and much more:How do you bankrupt a dental office?How do you train staff to use new technology?What should discipline look like in a dental office?How can you tell when an employee is not a good fit?

In this episode of Behind The Smiles, Wendy Briggs, founder of Hygiene Diamonds, shares her 20-year journey helping dental practices to champion the role of the hygienist, developing hiring and onboarding processes, and how elevating patient service leads to increased production. She discusses:How to attract the right candidates in your hiring adsThe importance of core values for leading a dental practiceThe 3 key roles of a hygienistCreating an onboarding processProduction-based compensation Request your free copy of Wendy’s book here: The Ultimate Guide to Doubling and Tripling Your Dental Practice Production. Wondering how developed your team culture and hiring process are? Complete Wendy’s Practice Pulse Scorecard in less than 10 minutes to see the results before booking a free consultation.  You can find the Double Your Dental Production podcast with Wendy Briggs, and Dr. John Meis “Love Your Practice,” on iTunes by clicking on our show notes.  Wendy Briggs reveals the secrets to boosting your practice’s production revolves around the right team, core values, and the powerful role a hygienist plays in elevating patient care.Show Notes: https://www.hygienediamonds.com/https://theteamtraininginstitute.com/wendys-free-gift?Id=483&CurrentLS=WendysFreeGifthttp://www.practicepulsescorecard.comhttps://podcasts.apple.com/us/podcast/double-your-dental-production-tomorrow-team-training/id584153001?mt=2

Welcome back to another episode of Behind The Smiles with Dr. Gina Dorfman.In this episode, Dr. Laura Mach joins us to talk about:Balancing dentistry with motherhood How coaching changed her life, her practice, and her employee's lives. How your brain and its habits form and affect the success of your practice. How to create a mindset of abundanceHow she coaches dentists to manage their thoughts around their practicesHow Dr. Gina started a software movementWhy dressing up instantly helps to boost your mood and productivityYou can find Laura's podcast, “Love Your Practice,” on iTunes, YouTube, and Spotify! You can find Laura's website here to learn about her upcoming webinar on Feb 26th called, "How You Can Fall In Love With Your Practice by Simply Changing One Thing."

Welcome back to another episode of Behind The Smiles! Today's episode features none other than entrepreneur, author, speaker, and business phenomenon, Mike Michalowicz. In this episode, Mike and Gina chat about...What is the defining component when a business doesn't need the owner? What is the goal of a four week vacation? It's not about you taking a vacation from the business, but the business taking a vacation from YOU.How an owner and business relationship is more like that of conjoined twins than of a parent and child. How we solve the problem of being terrible at delegating to others What the QBR (Queen Bee Role) is and why every employee needs to know what that role is in your company.You can find free chapters of Mike's books and resources here: https://mikemichalowicz.com

Welcome to another episode of Behind The Smiles. Today, Dr. Gina Dorfman chats with the founder of BoomCloud, a robust dental membership plan software that helps your practice create, organize and automate a dental membership program for your patients. In this episode, they share...What BoomCloud can do specifically for your team AND for your patients - why it is a Win-Win.How BoomCloud helps you to attract patients without insurance and reduce your dependence on PPO's.Why it's important to consider BoomCloud, especially in our post-COVID world.You can learn more about BoomCloud here: https://boomcloudapps.com

In this episode of Behind The Smiles, Dr. Natanya Brown talks with Dr. Gina about managing our happiness and not taking out stress on food. They also talk about...Using your brain to work for you and not against youHow your habits form who you areHow to have the right perspective for long term weight lossHow weight loss is more than just diet and exerciseWhy insulin is one of the most important hormones in your body for weight lossYou can find out more about Dr. Natanya Brown at https://www.drnatanya.comas well as on Facebook at https://www.facebook.com/drnatanya and Instagram at https://www.instagram.com/dr.natanya/

In this special crossover episode of Behind The Smiles, Dr. Gina Dorfman joins dental practice owner and incredibly insightful consultant, Kiera Dent. Kiera and Dr. Gina chat about:Overcoming self-limiting beliefsDelegating AuthorityThe $200 dollar rule / Executive Decision This year's Women Dentists Connect 2020 Virtual Summit! https://www.womendentistsconnect.com Want to attend the Women Dentists Connect 2020 Virtual Summit? Dr. Gina Dorfman, will be speaking at the Summit on November 13th + 14th. If you’re a female dentist or practice owner who loves YAPI - join in and bring your team along! It's a VIRTUAL event, so make a weekend out of it at your office or from home. Can’t wait to see you there! P.S. the 50% off discount ends 10/31 so jump in at womendentistsconnect.com before then! Use code "GINA" to get BUY 1 GET 1 FREE ticket 50% off!

This week we have a special episode for you all...it is our 100th episode, and it is SUPER exciting to celebrate this episode with the CEO Whisperer and Business Growth Guru, Cameron Herold! By 35, he’d helped build his first two 100 Million Dollar companies. By the age of 42, Cameron had engineered 1-800-GOT-JUNK?’s spectacular growth from $2Million to $106 Million in revenue in just six years. In this episode, Dr. Gina and Cameron discuss...The power of delegating to othersThe top traits of entrepreneurs Why dentists need to expand their network outside of just dentistryWhy business is easy once you get the proper trainingHow group interviews help you to identify the strongest candidates for your work cultureHow hiring is like building a sports team Why you need to have 4-5 clear and easy to understand core valuesThe importance of creating a "Vivid Vision" for your practice...and much more!If you'd like to learn more about Cameron, you can find out more here: https://www.cameronherold.com You can listen to his podcast, "Second in Command: The Chief Behind The Chief," here: https://podcasts.apple.com/us/podcast/second-in-command-the-chief-behind-the-chief/id1368800817You can find Cameron's books on Amazon here: https://www.amazon.com/Cameron-Herold/e/B00845CG2S?ref=sr_ntt_srch_lnk_1&qid=1603239455&sr=8-1

In this episode of Behind The Smiles, Dr. Gina Dorfman chats with Teresa Duncan, Dentistry's #1 Insurance and Revenue Coach, and leader of Odyssey Management. Teresa gives us the scoop on...Communicating the quality of care - being proactive about giving patients a good experience. How to use your words to make patients feel secure and confident in you.How “we have found” and “in my experience” are two of the most reassuring phrases to your patients. Why it's critical to train your team more.The importance of allocating time to training. The best way for treatment coordinators to communicate with patients.How to successfully present a treatment plan.How to answer some of the most common patient questions, “Does my insurance cover that?” “Why is there a balance? "My insurance has paid you, why is there a balance?” Successful insurance tactics: How to get paid better and faster.Red flags to look out for when estimating patient balance and billing insurance.Theresa gives free webinars on her website on how to be a good insurance coordinator. She also hosts two podcasts, "Nobody Told Me That" and "Chew On This Dental Podcast with Kevin Henry." You can find out more about Teresa on her website, http://www.odysseymgmt.com/about

Welcome back to Behind The Smiles. This week's episode features Brenda McNulty, Dental Group Director of supportDDS. She talks to us about team building and changing the way that dentists hire and train their teams. In this episode, Brenda teaches us:Why the term "team" is such an important term to use and how to hire for your team.Hiring the right person that supports your mission and vision of your practice. How to interview and specific questions to ask. Creating a culture in your office and how to be a leader in your practice. Fostering a positive attitude within your team. You can contact Brenda McNulty at brendajmcnulty@gmail.com or find more information about her here: https://www.dentalspeakersbureau.com/speaker/brenda-mcnulty/

In this week's episode, Debra Engelhardt-Nash joins us to talk about some amazing communication techniques and skills that will help you to gain patients, motivate your team, and reactivate patients in re-opening your practice. Debra brings a human touch and compassion, as well as intelligent communication skills to the dentistry field. This episode includes practical, well-vetted tips from how to train your front office staff, to how to improve your communication as the dentist with your patients, to the big question we are all asking ourselves...how are we keeping our hygiene schedule full and our 2020 successful in September of this year?

In this episode of Behind The Smiles, our guest Christine Hammond joins Dr. Gina to talk about Christine's experience working as a dental scheduling coordinator for seven and a half years, as well as working for YAPI for two years. Christine clearly has a lot of experience working in the dental office and outside of the dental office to provide solutions for dentists and their teams. Christine talks about how the little details matter in a dental office, strategies to gain online reviews, and how to avoid broken appointments and communicate with patients.

In today's episode, Dr. Vilas Sastry of teledentistry.com joins us to talk about the problems that teledentistry solves for you and your team, combats "no shows," & creates a more productive schedule in your office. You can find Dr. Vilas Sastry and more about teledentistry by going here.

In this episode of Behind The Smiles, Dr. Ashley Joves of Smile & Co. joins us to talk about being authentic, humanizing social media, and communicating clearly with your team. In this honest and vulnerable episode, Dr. Ashley Joves talks about expressing gratitude towards your team, and that we are enough, as human beings and as dentists. You can find Dr. Ashley Joves' practice, Smile & Co., here: https://smileandcompany.com

This week on Behind The Smiles, Dawn Kulongowski, DDS, joins us to talk about how 15 minutes of meditation a day is scientifically proven to change your life and your business, her journey in combining dentistry with mindfulness, and how to create the world and practice you want to see.You can learn more about Dawn here, on "The Peaceful Practice" website: http://www.peacefulpractice.com You can find Dawn's podcast here: http://www.peacefulpractice.com/podcast/ You can find Dawn's "Mindfulness For Professionals" Facebook group here:https://www.facebook.com/Mindfulness-For-Professionals-142660186340559/

Welcome back to Behind The Smiles! Jennifer Peace of Prosperity Dental Solutions joins us this week. Jennifer has worked in the business of dentistry for 24 years and uses her gifts and experience to offer unique, integrative coaching. In this episode, she shares with us how to:1.) Identify what kind of leader you are 2.) Accentuate your strengths 3.) Work with a team that compliments you wellTo learn more about Jennifer and the work that she does, visit her website: https://prosperitydentalsolutions.com

In this week's episode of Behind The Smiles, Dr. Gina Dorfman interviews her friend, fellow female dentist, and founder of "She Grows Her Practice," Dr. Cyndi Blalock. The two talk about balancing your job as a dentist with your job as a mom, giving yourself grace in the process, being present in every scenario, and taking the risk of investing in your team. They also talk about how uplifting another female dentist will in turn uplift yourself, and the amazing support in doing that in"She Grows Her Practice."The link to Cyndi's dental practice: https://www.cardinaldentist.com/meet-the-doctors/ A video about "She Grows Her Practice": https://vimeo.com/284237877

In the time of crisis, our teams need strong leaders. Lead your team with a plan, not panic.Dr. Gina Dorfman had the opportunity to interview Rachel Teel Wall of Inspired Hygiene. This is a very insightful interview in which Rachel shares her Five-Step Relaunch Plan.1. Clinical Safety Plan2. Scheduling Plan3. Communication Plan4. Financial Plan5. Clinical Care and Diagnostic PlanPlease listen as you make plans to reopen your offices. Create a written protocol to get your team on the same page about your expectations. Spell out what measures you will be taking to keep everyone safe. Share any research or references that you are basing your plan on.You can connect with Rachel directly by emailing her at rachel@inspiredhygiene.com!Inspired Hygiene Website link: https://www.inspiredhygiene.com/why-inspired-hygiene/

In this episode of Behind The Smiles, Dr. Gina Dorfman interviews the Sleep Apnea Queen herself and second-time guest, Dr. Erin Elliott. She's a member of the ADA, as well as the American Academy of Sleep Medicine, and the American Academy of Dental Sleep Medicine. Dr. Erin Elliott shares her journey in dentistry with us, how she balances being a dentist with being a mom without succumbing to "mom guilt," how to embrace your unique calling as a dentist, and much more.You learn more about Dr. Erin Elliott here: https://erinelliottdds.com/aboutYou can sign up for one of Dr. Erin Elliott's live events here: https://www.eventbrite.com/o/dr-erin-elliott-9053808104And just for kicks, here is Dr. Erin Elliott's original dental sketch, "The Queen of Good Air: https://www.youtube.com/watch?v=rtYqXfR21Z8

This week on Behind The Smiles, Dr. Gina Dorfman interviews good friend and colleague, Dr. Mona Patel. The two talk about the importance of setting boundaries in your business (as well as in every other aspect of life), Dr. Mona's outlook on COVID-19, and how we can work smarter, not harder, to do our best to recover our team and practice quickly once things are back to normal. Dr. Mona also shares some excellent book recommendations with us, which we share some links to below. You can find Dr. Mona Patel here: https://www.monapateldmd.com/about/dr-mona-patel/Book Recommendation #1: "Stress Less, Accomplish More" by Emily Fletcher: https://www.amazon.com/dp/B078QY5LFW/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1Book Recommendation #2: "Game Changer" by David McAdams: https://www.amazon.com/dp/B00DX5X984/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

Welcome back to another episode of Behind The Smiles! On this episode, Dr. Gina Dorfman interviews good friend and colleague, Dr. Tim Rauch, about how we can use teledentistry not only to help triage emergencies, create extra income, and provide continuity of care to our patients. They also talk about how we can still use this technology when we get back to normal with out practices, and why in some cases, treating patients through teledentistry can create more trust than in person.The two also talk about dental marketing and Dr. Tim's business, "Dental Authority Marketing," which you can find here: https://www.dentalauthoritymarketing.com/am-tim-rauch

On this episode of Behind The Smiles, Dr. Marty Jablow from New Jersey joins us to talk about how our practices are being affected by COVID-19, providers decisions on what's right versus wrong, why selling is not appropriate right now, and more. You can find Dr. Marty Jablow here: https://www.dentallearning.net/authors/marty-jablow

Welcome back to Behind The Smiles! In this episode we talk to Dr. Arash Hakahaim, dentist and owner of Dentulu, a teledentistry company that allows you to take care of your patients virtually during times of crisis (such as now during the COVID-19 shutdown). Amazingly it is fully HIPAA compliant! Teledentistry can be a solution for you and your practice during this time, as well as helping a lot of patients who cannot see their normal dentists.Here's a link to Dentulu website: https://www.dentulu.com/how-it-works-for-dentists/

The bad boy of Dental Facebook Groups sits down with Dr. Gina Dorfman to talk about his new presentation "The Chamfered Psyche," the stigma of depression and suicide in dentistry, losing his father at a young age, and the vivid dream that he'd give everything he owns to see come true.Plus, Josh name drops as he remembers some guys (and ladies), shares the hottest of takes, and reveals his soft side.This pod was our first ever double-header episode, but despite the first strike, it ended up being a home run.Check out Pearls for Your Practice! https://www.dentaleconomics.com/science-tech/article/14073401/pearls-for-your-practice

This unique cross-over episode of Behind The Smiles equips you with solid advice on how to proceed with your practice and patient engagement during a time when your practice needs to shut down. Good leadership is essential during this time. In this episode, Dr. Gina Dorfman, Sandy Pardue, and Michael Arias answer questions such as, "How do you deal with patients who do not want to reschedule, and say will call you when they are ready?"

Welcome back to Behind the Smiles with your host, Dr. Gina Dorfman! Today's episode is a cross-over episode with Dr. Chris Phelps and the Dental Slang podcast. In this episode, Dr. Gina Dorfman talks about her career development as a dentist: from starting her first practice from scratch to becoming a co-founder of a dental software company, YAPI. She also shares her biggest challenges and successes as a dentist and shares her perspective on how those two are intertwined. Other topics include communicating effectively with your patients, what they are thinking while they are at your dental office, and the effects of GroupThink on your practice. We have the feeling that you will leave with a lot of insight that will empower you in your dental journey. Feel free to share this episode with a dental friend (or, just a plain old friend!) if you think he or she may benefit as well!Dr. Chris Phelps Dental slang Podcast link: https://podcasts.apple.com/us/podcast/dental-slang-with-dr-christopher-phelps-and-dr-jodi-danna/id1480240307

In this unique cross-over episode of Behind The Smiles and the Relentless Dentist podcast, Dr. Gina Dorfman and Dr. David Maloley share stories of their journeys in dentistry, the reality of why we make decisions, and tips for successfully delegating work in our dental practices.

In this episode of Behind The Smiles, Dr. Gina Dorfman chats with YAPI's own Marketing expert and Dentistry for Kids and Adult's patient, Ian Young. Ian has been a patient of multiple dentists in his lifetime and imparts some wisdom on what can make a patient feel uncomfortable v. comfortable, why automation is convenient for a patient, and much more. This episode is the first of our new series, "Patient Point of View," in which once a month, Dr. Gina Dorfman interviews dental patients of different demographics. We hope to give dentists who are listening in a look into the wants, needs, and emotions their patients are having in the chair to know how to better serve those patients.A link to Ian's blog articles: https://yapiapp.com/author/ian_young/

In this episode of Behind the Smiles, Dr. Gina Dorfman interviews engineer expert and good friend, Rohit Garg. Rohit is the co-founder of Practice Numbers, which is a business management software that tracks metrics in order to drastically increase productivity and revenue generation in your office. In this episode, we talk about why metrics are important and how to use them to grow your business, translating your goals to your staff to increase productivity, and being practical with measuring certain costs. Practice Numbers website: https://www.practicenumbers.com/

In this episode of Behind The Smiles, Dr. Gina Dorfman sits with Dr. Steven Mautner to talk pet peeves of dental marketing, increasing your case acceptance, policies on using cell phones in the dental office, and how to handle online reviews.Dr. Steven Mautner, D.D.S. established his practice in Margate, Florida in 1991, and has been crushing it ever since. He doesn't sweat the small (or big) stuff, and encourages you to do the same in your practice. Dr. Mautner's website: http://sgmdds.com/index.php?lang=en

Dr. Gina Dorfman chats with Carrie Webber. Carrie Webber is Chief Communications Officer and co-owner of Jameson, a dental management, marketing, and hygiene coaching firms that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. https://jmsn.com/

The Fee For Service Dentist Podcast is a podcast where dentists and dental professionals come together to share their best ideas on how to grow high-quality dental offices.Dr. Gina had the pleasure of sitting down and chatting with Dr. Drew Byrnes. They chat about leadership, practice management, outreach, and associates. Check out The FFS Dentist Podcast at the link below! https://www.ffsdentistry.com/

In this installment of Behind the Smiles, Dr. Gina Dorfman interviews Dr. Summer Kassmel, a multi-practice owner and Co-founder of Women Dentists Connect. This episode is all about goal setting, accountability, and finding the right employees for your practice. To learn more about next year's event for Women Dentists Connect, please visit the website below; https://womendentistsconnect.com/ skassmel@gmail.com

This holiday season you can give your dental practice the gift that keeps on giving - YAPI! For a limited time, you can save BIG with our CyberWeek Savings. You can call us or visit our special page to claim this offer. This offer is valid only from Monday, December 2nd through Sunday, December 8th. 844-669-9274https://ww2.yapiapp.com/yapi-cyberweek-special/

Making Priorities Your Main Focus and Filling in The Gaps with Heidi Mount In this episode, Dr. Gina interviews Heidi Mount. Heidi has over 27 years of experience working with dentists and dental team members. Today she has her own consulting business where she shares her knowledge and wealth of expertise with dentists and team members. This episode is all about focusing on priorities, looking back, and seeing the big picture, and seeing where you may have missed opportunities and what you can do to fill in those scheduling gaps. Get in touch with Heidi - https://coachheidimount.com/Heidi@coachingdentist.com

Part 02. In this episode, Dr. Gina talks with her long-time hero, Dino Watt. Dino is known to many as The Relationship Expert. He has many years of experience helping many leaders in wide capacities overcome challenges, create a thriving company culture, and increase revenue. In part 2 of a 2-part special episode, Dr. Gina and Dino Watt discuss the power of cultivating advice and borrowing and implementing ideas from other industries into that of dentistry. Learn more from Dino Watt: http://dinowatt.com/https://podcasts.apple.com/us/podcast/the-propreneur-podcast/id1487531579His Books and Publications:https://www.amazon.com/Dino-Watt/e/B010MH4DZS/ref=dp_byline_cont_ebooks_1