Podcasts about dental practice management

It is hard to believe, but MDD is celebrating its FIFTH anniversary! After surprising Dr. Kuba with this anniversary reminder, Bethany reflects on her favorite episode as well as the way the themes and topics have changed over the years. Dr. Kuba reflects on her favorite moments and aspects of being a show host. They both marvel at the international reach of the show (hello Germany!). Together, they dream about the days ahead for MDD. Thank you, listeners, for five amazing years! LAST week to register for the September 18 Leadership Summit! Don't miss it! When: September 18, 2026 from 8:30 a.m. - 4:30 p.m. (Lunch served) Where: Homewood Suites, The Colony, TXWho: Practice owners and leaders are invitedWhat: Bring your leadership problems, and we will solve them together! Harness a day full of practical solutions surrounded by like-minded leaders. HUB HIGHLIGHTTime Study BundleEverybody thinks they know where the day goes until they actually track it. A week of real numbers tells you whether you need another team member or just a different schedule.Employee Conference AgreementSending a team member to a conference costs real money, so put the terms in writing before they go. The template gives you the agreement language and a sample itinerary, so nobody's guessing about who covers what or what you expect in return.Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Join Us! Friday, September 18, 20268:30am - 4:30pmIn The Colony, TXInquire or register TODAY!HelloBethany.com/Leadership

We break down why the same operational problems keep resurfacing even after everyone “agrees” in a meeting. We share a simple leadership framework that turns talk into implementation so our dental practice keeps improving without constant reminders. • the hidden cost of repeated meetings and drifting systems • why agreement feels good but fails without a system • a real crown charting conflict that fuels resentment • involving the team through autonomy and a clear why • making a decision without chasing the perfect solution • setting a defined trial period so everyone tests together • building revisit habits with agendas, reminders, and checklists • getting curious when a system fails instead of blaming people • the four-word framework: discuss, decide, try, revisit go to dentalpracticeheroes.com/strategy and book a free strategy call with me. Join Us at our Upcoming Retreat October 2nd and 3rd.  Click Here to Register If you are ready to increase your new patients and start growing your practice, visit www.relevanceonlinemarketing.com and see what you've been missing with your current company. Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

We describe the moment every practice owner knows: you block CEO time to build better systems, then lose it to nonstop interruptions and tiny fires. We share how protecting leadership time, setting clear availability rules, and focusing on KPIs turns you from the bottleneck into the builder of a practice that runs without you. • why CEO time disappears faster than clinical time • protecting leadership time like production time • the difference between reacting all day and creating real growth • a simple closed-door boundary for uninterrupted work • what to do when CEO work feels uncomfortable • starting with KPIs, a problem list, and one-on-ones • spotting repeat questions and turning them into systems • training the team to make decisions without you You can book a strategy, call it dentalpracticeheroes.com/slash strategy. And if this episode resonated with you, I would really appreciate it if you left a review. Use the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking HereTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Eight out of ten employees show up disengaged. The other two are doing all the work in your practice.In this episode, Dr. David Maloley explains what's really driving attrition and why a paycheck doesn't cut it anymore. You'll find out which outside forces are quietly commoditizing your practice, the burnout triggers already built in, and how to create an employee experience that holds your practice together.Topics discussed:(00:00) Introduction(03:19) David's dream practice that turned into a nightmare(06:29) What hiring an office manager can't fix (09:18) The forces commoditizing dentistry(18:25) What a bad employee experience looks like(20:10) Three levels of a value-fluent team(21:16) What's really driving patient attrition(23:09) Burnout triggers built into dental practices(25:30) What happens when you stop chasing numbers(30:10) Why vague leadership creates attrition(36:28) The Trust Triangle decision frameworkTake the Commodity Threat Assessment:https://assessment.irreplaceablepractice.com/Listen to more episodes with Dr. David Maloley:https://www.buzzsprout.com/2311108/episodes/14424320https://www.buzzsprout.com/2311108/episodes/14423936This episode was produced by Podcast Boutique https://www.podcastboutique.comRegister for all Free upcoming webinars HERE Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Dr. Kuba is all bent out of shape today over a recent medical visit. She recaps multiple instances of inefficiencies that push her to pause, reflect, and consider the hidden lessons. She and Bethany dialogue about the potential causes of such inefficiencies as well as what dental teams can do to avoid chronic medical mistakes. Everyone can relate to those terrible medical experiences, but today's episode will help you to stop and consider the lessons to be learned in thinking through these scenarios. August Digest Available! This month we focus on HIRING! Grow your team and build your systems intentionally this month. Subscribe today! Want 30% off the Leadership Summit? Become a subscriber!! https://www.patreon.com/cw/ManagingDentalDrama/membership Do not miss the Leadership Summit! When: September 18, 2026 from 8:30 a.m. - 4:30 p.m. (Lunch served) Where: Homewood Suites The Colony, TXWho: Practice owners and leaders are invitedWhat: Bring your leadership problems, and we will solve them together! Harness a day full of practical solutions surrounded by like minded leaders. www.hellobethany.com/leadership HUB HIGHLIGHTEmergency Call TriageMake emergency calls easier for your front office team with this simple triage guide that helps them ask the right questions and know how quickly a patient may need to be seen. Team TrainingMake team training easier with this step-by-step guide designed to help your front office and clinical team work more efficiently and create a better patient experience.Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Join Us! Friday, September 18, 20268:30am - 4:30pmIn The Colony, TXInquire or register TODAY!HelloBethany.com/Leadership

Dr. Kuba and Bethany put the gloves on today! While they often see things from different perspectives, today's episode might represent the most they have ever disagreed on a subject matter. As Dr. Kuba reads through actual applicants from her recent job post, she shares why she accepted or rejected the candidate, and Bethany shares her perspective. If you struggle to determine who is a good applicant, this episode makes it clear that it is truly difficult to decide! However, this episode will also give you alternative perspectives to consider when shifting through a pool of employee applicants. Enjoy the debate! 

The news story this week should cause us all to pause. Medical emergencies are a reality for which we should all be prepared. When an incredibly sad news story regarding a dental death occurs, we owe it to ourselves, our team, and our patients to pause and ensure that we are as prepared as we can possibly be. In an effort to remind us all, Dr. Kuba and Bethany have resurrected a recent episode regarding medical emergencies. Together they reflect on several REAL scenarios that recently occurred in the dental field. They discuss the appropriate steps to take during an emergency in order to protect your patients, your practice, and yourself. In addition, they discuss preventive steps that can be taken to ensure that your team responds well before, during, and after an emergency. Do yourself a favor and take notes today!  Dr. Kuba and Bethany dig much deeper into this subject in the May digest. For non-subscribers, if you missed the May content, you can purchase it through our Hub/Shop. Don't miss your chance to attend The Leadership Summit. In eight weeks, on Friday, September 18, Dr. Kuba and Bethany will join up with attendees at Homewood Suites in The Colony, TX for an entire day dedicated to practical leadership topics. With only a few spots remaining and the early bird special coming to an end, don't hesitate to register TODAY! HUB HIGHLIGHTMay Dental Digest BundlePrepare your team for medical emergencies with the May Dental Digest Bundle, featuring training scenarios, a team emergency quiz, and a clear action plan for addressing gaps in your practice. Dental Assistant Checklist Bundle Keep your dental assistants organized and your practice running smoothly with editable checklists for daily duties, downtime tasks, and ongoing responsibilities. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Join Us! Friday, September 18, 20268:30am - 4:30pmIn The Colony, TXInquire or register TODAY!HelloBethany.com/Leadership

In this episode of the Shared Practices Podcast, Dr. George Hariri answers listener requests to strip away group practice bias and focus entirely on elite solo dental practice management. Many practitioners mistakenly believe that a multi-provider clinic is the only route to high-level profitability, but optimizing a solo model can create an incredibly low-stress, high-income asset. George outlines the precision growth pathways and details how transitioning from a standard solo dentist to a "productive solo" or "smart solo" can elevate your take-home pay to $400,000 and beyond.To break out of the low-revenue trap, you must learn how to manipulate the core levers of dental practice management.Implement these critical solo growth metrics and systems in your practice:Build the 2-2-2 Operational Balance: Scale your patient base to seamlessly support two full-time hygienists, two front office team members, and two dental assistants to perfectly balance your diagnostic and administrative workflow.Master Hygiene Benchmarks: Understand that there are roughly 200 active patients per day of hygiene. Target a base of 1,600 active patients to completely fill two full columns of hygiene working four days a week.Hit Case Acceptance Targets: Elevate your presentation style to consistently achieve an 80% patient acceptance rate (patients saying yes to at least one treatment item) and a 30% to 40% total dollar value treatment acceptance rate.Lock In Diagnostic Consistency: Develop clear, research-backed clinical diagnostic protocols so your hygiene team can confidently co-diagnose and tee up treatment plans before you even enter the room.Maximize Time Efficiency: Unlike group practices that focus heavily on analytical data points, a solo practitioner must treat their personal clinical time as the most valuable asset in the building by delegating every legally allowed task to auxiliaries.Transforming your solo office requires moving past basic survival and adopting highly intentional dental practice management strategies.Ready to take the next step in your dental practice journey? Visit https://sharedpractices.com to learn more about our Buyer Representation and Coaching services, designed to help dentists buy, grow, and optimize profitable practices. You can also use our Free Look to evaluate dental practice opportunities with real data before making a decision. For daily Dental Moneyball insights, strategy tips, and updates, follow us across our social channels.

The Texas heat forced Dr. Kuba and Bethany into their cozy closet to record today's important episode. Dr. Kuba throws two completely different scenarios to Bethany and puts her on the spot for advice. Both with the question - Who you gonna call? A patient receives services in your practice and then three weeks later gets admitted to the hospital with facial swelling. Should you self-report to the Board? In another scenario, a practice owner has an incredibly valuable employee that is looking at jail time. Should you intervene to help? Regardless of the scenario, it is critical to have the right people lined up to call when really weird and yet substantial scenarios hit your door. Only a few spots remain for the Leadership Summit! Don't miss out on this open dialogue day of sharing leadership problems and developing solutions together. Register TODAY to secure a spot for you and your key team members. Friday, September 18, from 8:30 - 4:30 at a hotel approximately 15 minutes from DFW airport. See you there! www.hellobethany.com/leadership Want 30% off the Leadership Summit? Become a subscriber!! https://www.patreon.com/cw/ManagingDentalDrama/membership HUB HIGHLIGHTHR Bundle Be prepared for common HR situations with editable forms designed to support your practice and team. Policy Documents Bundle Save time and strengthen your practice with editable policies for your team, patients, and office. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Join Us! Friday, September 18, 20268:30am - 4:30pmIn The Colony, TXInquire or register TODAY!HelloBethany.com/Leadership

What does it take to be a better producer? For Dr. Spencer Greer, it's not about chasing new patients or pushing treatment.In this episode, he shares the exact language he uses to present treatment without sounding greedy, losing trust, or pressuring anyone into a "yes." You'll learn where most dentists drop the ball on case acceptance and the traits that turn a surprising hire into a top producer.The best part: the growth you're after is already sitting in your schedule.Topics discussed:(00:00) Introduction(02:03) From salesman to dentist(04:04) Building your career with intention(06:56) Why he hands all production to associates(09:25) The benefit to hiring new associates right out of school(15:30) Communication mistakes (+ how to fix them)(18:46) Having hard conversations without sounding greedy(21:28) Presenting it delicately, with a real example(22:42) How to handle rejection(24:57) More production without more patients(30:48) Dash Production courseUse code PAUL for 10% off Dr. Spencer Greer's Dash Production course! The course starts on July 17th, so sign up here today: https://highleveldentists.com/This episode was produced by Podcast Boutique https://www.podcastboutique.comCheck out the Growth Program Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Bethany's sister-in-law is back!! Amanda has been a manager for many years now. She recalls a time when she felt, “If I want to have something done right, I have to do it myself.” This mindset led her to burnout, fatigue, and frustration. She and Bethany discuss her delegation mindset. Amanda shares how she strives to create a collaborative environment where delegation, teamwork, and equality is the norm. She also shares her mindset when hiring and managing team members. There are so many wonderful nuggets of advice in this episode. Don't miss it! Only a few spots remain for the Leadership Summit! Don't miss out on this open dialogue day of sharing leadership problems and developing solutions together. Register TODAY to secure a spot for you and your key team members. Friday, September 18, from 8:30 - 4:30 at a hotel approximately 15 minutes from DFW airport. See you there!  ->   www.hellobethany.com/leadership HUB HIGHLIGHTInsurance Bundle Support your team through insurance changes with practical resources designed to make patient conversations easier. Bonus Bundle Motivate your team with practical bonus plans that encourage productivity, accountability, and a positive office culture. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Join Us! Friday, September 18, 20268:30am - 4:30pmIn The Colony, TXInquire or register TODAY!HelloBethany.com/Leadership

Important Note for Listeners: This episode contains a discussion regarding mental health and the professional challenges—including suicidal ideation—faced by dental practitioners. We believe these conversations are vital for industry transparency and support. If you or someone you know is experiencing distress, please reach out to one of the following confidential, professional services: Dental Practitioner Support: A 24/7, independent, and free national support service specifically for dental practitioners, students, and their families. Phone: 1800 377 700. Lifeline Australia: 24/7 crisis support and suicide prevention services. Phone: 13 11 14. Beyond Blue: 24/7 mental health support and resources for all Australians. Phone: 1300 224 636. The Essential Network (TEN): Specialized mental health support for health professionals, developed by the Black Dog Institute. Episode Overview: In this episode, we explore the structural and cultural shift of moving a small business toward an employee-owned model. Our guest, Monica O'Malley, shares her journey in restructuring her dental practice, focusing on how this model fosters professional agency, eliminates traditional hierarchical friction, and builds long-term organizational resilience. We discuss the tangible impact of ownership on team motivation and the intentional steps required for leaders to build a lasting, purpose-driven professional legacy. Key Topics Covered: The Case for Shared Agency: Moving beyond top-down management to increase team engagement and problem-solving capabilities. Building Institutional Resilience: How employee ownership acts as a buffer against industry turbulence and "perma-crisis." Cultural Transformation: Practical steps for shifting the internal value system of a firm toward transparency and shared vision. Legacy Planning: Strategies for leaders looking to transition power and ensure the long-term health of their practice.   Thanks for listening. Visit the Owner To Owner Podcast website to subscribe, listen back, or check out any resources or information mentioned on the show.Search @ownertoownerpodcast on your favourite podcast player to subscribe and listen to the episodes.Reach out to Michael Kerr via the website if you need personal assistance or advice for your small business.michael.kerr@kerrcapital.com.auwww.ownertoownerpodcast.com.au

Feeling lost? The biggest thing holding your practice probably isn't your team, your overhead, or the economy — it's the stories you're telling yourself.In this episode, Neo Positivity, creator of the Thoughts Become Things movement and author of Your ATM, explains how the brain's "algorithm" can keep you stuck and how to take back control of your thoughts. You'll learn daily exercises and mental habits that combat negative thinking and change how you lead your practice.Topics discussed:Why most of your thoughts run on autopilotThe stories you tell yourself about your practiceWhy the leader is often the real problemHow to stop a negative thoughtWhy your home and work mindset can't be separatedThe question that reveals your purposeThis episode was produced by Podcast Boutique https://www.podcastboutique.comCheck out the Growth Program Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

What's one thing you've been avoiding in your practice? Maybe it's a slipping standard or a team member no longer pulling their weight — and every week you wait, your practice feels it a little more.In this episode, Katherine Eitel Belt is back to help you finally have these conversations without losing the team you've built. You'll learn how to have what she calls "invitation conversations,” what it takes to get a real commitment, and where coaching ends and micromanaging begins (and why most owners get it backwards).Topics discussed:(00:00) The conversation you keep avoiding(03:29) How a near-firing became an “invitation”(10:01) The clarity that comes before the conversation(12:18) Why owners avoid hard conversations(14:29) When fear-based management backfires(16:06) Team calibration: running the invitation(20:43) Holding boundaries and identifying non-negotiables(23:35) Real-life example of an invitation conversation(27:33) Coaching vs. micromanagingLearn more about Katherine Eitel Belt and the LionSpeak Leadership Academy:https://www.lionspeak.net/This episode was produced by Podcast Boutique https://www.podcastboutique.comInvest in your Team and the Leaders you Need at the DPH Leadership Intensive Here Invest in your Team and the Leaders you Need at the DPH Leadership Intensive Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Today's episode jumps straight into the deep end of managing a practice. Dr. Kuba shares about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Travel together with Dr. Kuba and Bethany as they discuss step by step how they investigated the account and used it as an opportunity to learn and improve. In today's episode, they discuss what all went wrong with the treatment estimate and then discuss the changes that could have been made to ensure a more accurate estimate. Deep and meaningful tips are included in this episode PLUS so much more in the June bonus episode. Don't Miss the Early Bird Registration Special for the Leadership Summit!! Friday, September 18 from 8:30 – 4:30Inquire or register TODAY: www.hellobethany.com/leadership 

As an addendum to last week's “Money Matters” episode, Dr. Kuba and Bethany dig into the various ways that a team member can unintentionally sabotage a practice. While collections (last week's episode) is foundational to practice success, there are many other seemingly insignificant mistakes that can substantially impact success. Dr. Kuba and Bethany discuss several important ones to consider. This power packed twenty minute episode will provide dental teams with multiple areas to review in their practice. 

Send us Fan MailIf there's one thing we're used to by now, it's sifting through the latest trends in dental technology. When it comes to practice management software, clinicians want answers, not marketing. That's why we're so excited to be joined by Greg Wu and Tori Lane from Curve for a no-fluff software demo! In this live, workflow-driven demonstration, we'll put Curve Dental to the test and show how its cloud-based platform integrates scheduling, imaging, billing, and patient communication into one seamless ecosystem. Attendees will see firsthand how Curve simplifies daily operations, enhances team collaboration, and provides actionable insights that drive smarter clinical and business decisions.Join us as we cut through the noise and show you all the reasons we love using Cure: It has an intuitive interfaceIt improves workflow efficiencyIt will elevate the patient experienceMost importantly, it delivers a true return on investmentFrom front desk to operatory, this session will walk through real-world scenarios that highlight the software's strengths, address common dental software concerns, and reveal whether Curve is simply another option or a genuine game-changer for modern dental practices.Come with questions. Leave with clarity.✨Work with Curve Dental: https://www.curvedental.com/

You're alone in your office after hours, staring at the numbers, and you can feel it: the practice has more potential. The hard part isn't the math. The hard part is saying “production goals” out loud without feeling like you've betrayed patient care or turned into a salesperson. We've been trained to talk dentistry, not revenue, so it makes sense that money talk can feel awkward, corporate, or even greedy. We walk through a simple but powerful reframe for dental practice management: if you don't define what production, growth, and profit mean, your dental team will define it for you, and it often turns into pressure, discomfort, and underpresented treatment. That discomfort leaks into case acceptance, financial conversations, and patient trust. Then we use three questions to anchor the conversation in ethics and confidence: do patients need what we recommend, do we do good clinical work, and do we take great care of people through the full experience? When those are true, presenting treatment becomes clarity, not manipulation. From there, dental office metrics stop being “just numbers” and start representing value provided: pain relieved, teeth saved, disease treated, confidence restored. We also make the case that healthy dental practice profitability can improve patient care by funding better technology, training, team retention, and a calmer practice culture that isn't desperate for every yes. If you want a stronger, more aligned team and sustainable dental practice growth, this is the mindset shift that makes the leadership conversations easier. Subscribe to Dental Practice Heroes, share this with a practice owner who hates talking about money, and leave a review so more dentists can find it. What's the one “number” you want your team to see as patient impact?Check out www.relevanceonlinemarketing.com if you want to get the same great marketing results as Dr. Etch.  Mention DPH and get your first month FREE!Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Collecting money in a practice tends to be one of the more difficult tasks. At times, odd emotions get in the way. Sometimes we feel guilt over charging a patient for something they need, a service they receive. We attempt to lighten the guilt feeling by making unsanctioned collections agreements or even avoiding to collect altogether. Balances can loom over our heads at times and can cause patients to resist returning to the practice. Dr. Kuba and Bethany tackle this topic today. It is a MUST listen as collections are pivotal to the success of every practice. Stay tuned in the June Subscription for even more collections tips and training! 

Check this episode out in both video and audio! Today, Dr. Kuba and Bethany discuss a foundational management strategy called “Directly Responsible Individuals” or as Kuba refers to “The Tag-You're-It Person”. They discuss what a DRI and how it helps in managing a great team, inspiring confidence in your team members, and lightening the load on the practice owner and manager. If you want an inspiring way to get the best out of your team, listen to this episode! 

Welcome back to the Shared Practices podcast.In this episode of Ask George, we're diving into a question we hear all the time from aspiring owners: How do you build a real business instead of just buying yourself a job? Whether you're preparing to purchase your first practice or thinking about expanding into your second or third location, this conversation will give you a clearer, more honest picture of what ownership really looks like today.Dentistry has changed a lot over the years. With more options like DSOs, choosing private practice is no longer the default—it's a decision. And for many, that decision means stepping into the role of an entrepreneur. That comes with real challenges: managing rising staff costs, dealing with insurance reimbursements, and navigating tighter margins, especially in a post-COVID landscape. But at the same time, it creates an opportunity to build something that can grow beyond your own clinical work.So what's the difference between a job and a business? If everything depends on you being in the chair day in and day out, it's still a job—no matter how successful it looks on paper. A true business is built to operate and generate income even when you're not there. That shift in mindset is what separates operators from owners.George breaks down a practical path to get there, including how to build around multiple providers, improve efficiency, and create systems that support long-term growth. From bringing on associates to optimizing your space and team, it's all about creating a structure that doesn't rely solely on you. Ready to take the next step in your dental practice journey? Visit https://sharedpractices.com to learn more about our Buyer Representation and Coaching services, designed to help dentists buy, grow, and optimize profitable practices. You can also use our Free Look to evaluate dental practice opportunities with real data before making a decision. For daily Dental Moneyball insights, strategy tips, and updates, follow us across our social channels.

Need a little motivation for today? Bethany gets on a self-proclaimed soapbox today, but hopefully one that will inspire and encourage all dental professionals today. She shares of a recent encounter she had with a health provider that reminded her about the importance of what we do on a daily basis. Through dentistry and through relationships, we have the opportunity to be impactful. Today is a day to be reminded that what we do truly matters. Be encouraged today as you listen to Bethany's important reminder! 

Michael chats with Dr. Ryan Hungate, Chief Clinical and Strategy Officer at Henry Schein One. Together, they discuss Ryan's role at the company, the challenges Henry Schein One is solving across clinical workflows and revenue cycle management, and how integrated technology is reshaping dental practice operations. They also explore how AI and automation are improving efficiency, enhancing patient communication and trust, and supporting providers in delivering care, along with what's ahead as these technologies become more embedded in dentistry. Learn more about Henry Schein One at www.HenryScheinOne.com. 

Encore Performance: While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide rise of grumpiness, the dental field certainly gets hit hard by the patients who are simply looking to fight. In this episode, Dr. Kuba and Bethany discuss specific disgruntled patient examples from just the last week and share insights on how they each handled or would have handled the patient. The ability to successfully deescalate a tense situation is very complicated. However, over the last two years, it has become increasingly difficult. Listen in as Dr. Kuba and Bethany discuss this topic and their strategies for dealing with unhappy patients. Interested in the Leadership Summit? Friday, September 18, from 8:30 – 4:30Inquire or register TODAY:  https://www.hellobethany.com/about-3 

In a residual theme of “going deep”, Dr. Kuba and Bethany dig into a weighty and important topic today – medical emergencies. Together they reflect on several REAL scenarios that recently occurred in the dental field. They discuss the appropriate steps to take during an emergency in order to protect your patients, your practice, and yourself. In addition, they discuss preventive steps that can be taken to ensure that your team responds well before, during, and after an emergency. Do yourself a favor and take notes today!  Interested in the Leadership Summit? Friday, September 18 from 8:30 – 4:30Inquire or register TODAY:  https://www.hellobethany.com/about-3 

Dr. Kuba spills the beans today. In complete vulnerability she discusses the recent opening (and closing) of her second location. She unpacks all of the emotions and thought that went into turning the page on this new and exciting venture in her life. At times, life throws curve balls your way, and you have to react, to pivot. Today's episode focuses on the importance of pivoting and then fighting against the feelings of regret, disappointment, and even guilt and instead forcing yourself to see the silver lining in it all. Welcome to Dr. Kuba's therapy session! Interested in the Leadership Summit? Friday, September 18 from 8:30 – 4:30Inquire or register TODAY: https://www.hellobethany.com/about-3 

Bethany and Dr. Kuba take a more serious tone today as they address the very real hardships of leadership, management, and practice ownership. The bottom line is – it is extremely difficult. Struggling to successfully manage a dental practice and team is so challenging, in fact, that it can feel isolating…..like nobody truly understands the stresses of it all. The isolation can often lead to loneliness and even relationship struggles. Dr. Kuba reflects on how her expectations of her husband changed over the course of practice ownership and how she learned to find support in a variety of ways. While this episode is deep, it is absolutely essential to wrestle through this topic in order to comfort and positive coping strategies. 

Are you ever stuck in a situation in your practice where you wonder – is this happening elsewhere? Or am I the only one? Bethany gets the opportunity to field “real vs. not-real” questions from her clients all the time. She often helps them decipher if they are truly alone in their struggles or are struggling along with the rest of the dental community. In today's episode, she tackles four recent scenarios, rumors, and trends that she deems either real or not real. Find some comfort and encouragement today as you navigate how connected your situation is to others. 

So what is the big deal with patient retention? Dr. Kuba and Bethany dig into this topic today to discuss why this buzzword is so prominent amongst dentists and consultants alike. Bethany discusses multiple different ways to look at the category of retention and then describes why this number is a litmus test for health in most dental practices. This is definitely an episode you do not want to miss!Want to watch the episode instead?! Check it out here!

It's all over the news. Impossible to miss, unfortunately. Dr. Kuba and Bethany grab their vomit bags and discuss this news story. This is every practice owner/team's nightmare…..this kind of national story that brings scathing comments, negative reviews, and a dark cloud of despair, no doubt. Dr. Kuba asks the plaguing question – can dentists truly ever take a break? This is the fear that every practice owner has – you leave town and something catastrophic occurs. Listen to today's episode as Dr. Kuba and Bethany process this situation. Want to watch the episode instead?! Check it out here! 

Running a dental practice isn't just about dentistry, it's about managing people, systems, and growth.In this episode, host Patrick Chavoustie talks with Julie Parker, co-founder of Dental Business Mastery, about practical strategies for leading a high-performing dental team, creating systems that actually work, and taking the guesswork out of practice management.Whether you're looking to improve team retention, streamline operations, or grow your practice profitably, this conversation is packed with actionable insights you can implement right away.Here's what they cover:– The Hidden Challenges in Dental Practice Management– How Pay and Team Dynamics Impact Growth– Creating Clear Systems That Actually Work– Leading With Confidence & Clarity– The Importance of Transparency and Communication– Tips From Dental Business Mastery to Level Up Your PracticeLearn more here: dentalbusinessmastery.com.au  ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/

Are you watching the Olympics? Well, Bethany is. She admits that the only thing on her TV for the last week has been the Olympics. She draws inspiration from these athletes in today's episode and challenges all listeners to harness the power of the Olympics. She reminds everyone of the importance of being dedicated to the profession of dentistry like the elite athletes are dedicated to their sport. If your are looking for some Monday inspiration, then look no further than today's episode! 

Today, we turn the tables and ask the question…..What if the leaders are failing? It is, no doubt, a question that has nagged at the back of some of our listener's minds. It is a valid question, albeit uncomfortable, but valid. So, Dr. Kuba and Bethany tackle this topic in today's episode. What choice does a team member have when their doctor or their manager seems to be the problem? What steps, if any, should they take? 

Closing the practice for a day, two, or five is an extremely difficult decision. Whether it is due to snow, a water leak, or a broken compressor, there are multiple factors when considering a practice closure. In this episode, Dr. Kuba and Bethany discuss what to consider with patients during a practice closure. They remind listeners about the importance of clear communication with patients as well as the importance of preparation for unexpected closures. They also focus on what to consider with team members during closures. This is an important subject, so listen up! 

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we are joined by special guest Joy Gustafson of Intent Dental Management.  Joy brings over 30 years of experience in the dental arena, with deep expertise in practice management, leadership, and profitability. Her perspective on leading with intention makes this a great, forward-looking episode for dentists heading into 2026. To learn more about how Intent Dental Management can help you achieve your Dental Practice objectives, visit this link:
 https://www.intentdental.com/ To learn how call handling by Smith.AI can grow your Dental Pratice faster, retain more patients and improve patient satisfaction, visit this link:  https://calendly.com/d/csry-6sv-5rd/dentainment-smith-ai-consultation

It has been a while since Bethany and Dr. Kuba have tackled the ugly topic of insurance. They jump right into tough topics in their first 2026 episode together! Insurance ranks at the top of their list. After a recent incident with a parent who was frustrated about insurance coverage (or lack, thereof), the situation was brought to Dr. Kuba's attention and ultimately to Bethany's attention as well. It reopened dialogue regarding the shenanigans of dental insurance. Listen in to this refreshed conversation! 

Meet Bethany's husband! He gets put on the spot today to answer some burning questions. As a high school economics and government teacher, his insight into current economic trends is always a support for Bethany as she consults with her clients. Listeners get a small piece of this insight in today's episode. He also reflects back on the history of Bethany Consulting and shares his top tips for dental professionals. You don't want to miss those tips! They are solid! Finally, he wraps up with a few fun facts about Bethany, Bethany Consulting, and the Subscription. 

There is no better way to kick things off in 2026 than to get some inspiration from nature – specifically from Bethany's Nigerian Dwarf goats! In this episode, Bethany shares the lessons she has learned over the last couple of weeks as she has helped 7 of her goats get through birthing a total of 15 kids. Nature is a powerful teacher, so there are core lessons that we can ponder upon and ultimately incorporate into life and practice ownership. 

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Most dental practices don't struggle because of dentistry but because of what happens behind the scenes.   Practice management is rarely taught even though it controls profitability, team morale, and long-term growth. My friend Olivia Smith shares insight and stories of her clients' misses and wins. The realities of running a successful dental practice include understanding KPIs (without drowning in numbers) to leading teams with clarity and accountability (without losing your mind!).    We touched on so many topics - the time really flew by! Just a few topics:    Associate integration (so delicate) Manager burnout Realistic case acceptance tips When leadership isn't an innate skill   This is a candid look at dental practice management no one tells you about.   Connect with Olivia Smith   Website https://osdentalconsulting.com/home/ Facebook https://www.facebook.com/660184687177918 Instagram https://www.instagram.com/osdentalconsulting/   ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today:

Happy Holidays! With time off (hopefully) in the not-so-distant future, it is important that your patients AND team are prepared for any holiday closure time. Patients should ideally be made aware of any practice closures in advance. Emails, texts, or custom recorded voicemails are the best way to ensure that patients know you are closed AND know what to do if they have a dental emergency. Your team also needs to know the expectations for checking email, voicemail, and text messages while the practice is closed. Listen in to these reminders to ensure that you are fully prepared for any time off this week! 

Howard was the keynote speaker of the ICCMO back in September to discuss all things business and dental in light of the AI wave. Join Dentaltown.com today to learn great dentistry from great dentists!

When the suction stopped and the power went out, Dr. Maggie Augustyn could have panicked. Instead, she found herself in the basement of her 1886 dental office facing a literal life-or-death decision to flip the breaker and restore power. What happened next wasn't just a fix to a technical problem, it was a moment that revealed what true leadership looks like under pressure.

Not everyone should be a leader. Not even your star employee. The DPH Coaches learned this lesson the hard way, and this episode unpacks what can happen when you put the wrong person in charge. You'll hear how to be proactive and get the right people in the right roles, the signs you may have promoted the wrong person, and why an outside hire might be the best move. Leadership is too important to get wrong, so don't miss this one!Topics discussed in this episode:Early signs Dr. Henry's new manager wasn't a leaderWhat actually makes a good leaderInternal hires vs. external hiresWhy internal promotions don't always workHow respect is earned in a practiceThis episode was produced by Podcast Boutique https://www.podcastboutique.comUse the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking Here Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Episode Summary This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes.  Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusing waiting rooms and perfume-passing that crossed the line. She then shares what her tire appointment taught her about easing patient anxiety and making sure customers leave with confidence. Sandy brings her own story to the table about trying to buy fireplace logs, only to be talked out of making the purchase by the very person answering the phone. Together, they explore what it means to honor the customer's current concern, anticipate their questions, and create experiences that build trust. If you've ever wondered how the smallest details can make or break customer loyalty, this episode will make you rethink every touchpoint in your practice. Key Takeaways Always imagine yourself in the customer's position—what feels confusing vs. reassuring? Honor the customer's current concern, even if you think they need something else. Anticipate wants, questions, and needs before the customer even asks. Every interaction is an opportunity to build confidence—or lose it.

Most dentists grind themselves into the ground, believing freedom only comes after a big sale. After scaling a $6 million practice, selling to a DSO, and nearly torching his relationships in the process, Dr. Paul Etchison discovered that real freedom isn't about early retirement. Now the bestselling author of Dental Practice Heroes, a coach, and a podcast host, he shows how any dentist—whether solo or scaling—can build a business that thrives without their constant presence. If you like this episode, here are more episodes we think you'll enjoy: Ep #554 – From Clinician to Executive: The Playbook for Scaling Dental Practices - Emmet Scott Ep #549 - Lessons on Ownership, Mindset & Money For Practice Owners and New Dental Grads – Mike Abernathy Check out the show notes for more information! P.S. Whenever you're ready, here are some other ways I can help fast track you to your Freedom goal (you're closer than you think): 1. Schedule a Call with My Team: If you'd like to replace your active practice income with passive investment income within 2-3 years, and you have at least 1M in available capital (can include residential/practice equity or practice sale), then schedule a call with my team. If it looks like there is a mutual fit, you'll have the opportunity to attend one of our upcoming member events as a guest. 2. Get Your Dentist Retirement Survival Guide: The winds of economic change are here, and now is the time to move to higher ground. This guide gives you the steps to protect your retirement, your family, and your peace of mind. Get the 25-point checklist here. 3. Get Your Free Retirement Scorecard: Benchmark your retirement and wealth-building against hundreds of other practice professionals, and get personalized feedback on your biggest opportunities and leverage points. Click here to take the 3 minute assessment and get your scorecard.

What if you could double or even triple your dental practice's profitability without working more hours? The secret lies in understanding and optimizing your dollar-per-hour production.Most dentists unknowingly operate practices that generate around $300 for every 40 minutes of work when they could be making $1,500 in that same time frame. This profound difference doesn't just impact your income—it transforms every aspect of practice ownership, from stress levels to management decisions to work-life balance.Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Ready to get out of the operatory without leaving dentistry? If you're mid-career and craving more, this episode will help you figure out your next move and how to get there.Dr. Mustafa Shah-Khan of Simplify Dentistry shares his tips for simplifying your systems, meeting production goals, and avoiding the common traps that keep dentists stuck. Learn how to get out of that mid-career burnout and build a practice that supports the lifestyle you want!Topics discussed in this episode:Practice models for more flexibilityThe 3 core competencies in dentistryHow to simplify your practiceWhy you should embrace new technologyHow to find freedom and fulfillment in your careerLearn more about Simplify Dentistry:http://www.simplifydentistry.comThis episode was produced by Podcast Boutique https://www.podcastboutique.comUse the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking Here Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Difficult patients are rarely truly difficult, they are often just confused, misaligned, or reacting to unclear communication. In this episode, Dr. Bruce Baird shares how valuing your team, improving communication, and creating a family-like environment in your practice transforms stress into confidence and productivity.  

The myth of discipline has perpetuated an enormous lie about what drives success in dental practices. Drawing from personal experience, I reveal why traditional definitions of discipline aren't necessary for extraordinary practice growth. Through vulnerable admissions about my own "undisciplined" habits (25 years of smoking, late-morning wake-ups, nightly cereal binges), I unpack what actually drove my success building a large group practice.Text us your feedback! (please note: we cannot respond through this channel))

Ever feel like your dental practice is an endless cycle of putting out fires, managing team drama, and squeezing in "just one more patient"? That overwhelming weight on your shoulders isn't just in your head—and you're definitely not alone in feeling it.Dr. Paul Etchison breaks down the three fundamental stressors that make practice ownership feel impossibly heavy: team management challenges, operational overwhelm, and the crushing clinical demands that keep you trapped chairside. But rather than offering quick fixes or motivational platitudes, he provides concrete, tested solutions that have transformed practices across the country.Text us your feedback! (please note: we cannot respond through this channel))Sign up for the life changing Hero Collective 12 month program 2025 starting in September. Go Here The 2025-2026 DPH Mastermind is now taking applications! Make this the year you decided to create the practice you've always dreamed about!Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.