Podcasts about dental practice management

What's one thing you've been avoiding in your practice? Maybe it's a slipping standard or a team member no longer pulling their weight — and every week you wait, your practice feels it a little more.In this episode, Katherine Eitel Belt is back to help you finally have these conversations without losing the team you've built. You'll learn how to have what she calls "invitation conversations,” what it takes to get a real commitment, and where coaching ends and micromanaging begins (and why most owners get it backwards).Topics discussed:(00:00) The conversation you keep avoiding(03:29) How a near-firing became an “invitation”(10:01) The clarity that comes before the conversation(12:18) Why owners avoid hard conversations(14:29) When fear-based management backfires(16:06) Team calibration: running the invitation(20:43) Holding boundaries and identifying non-negotiables(23:35) Real-life example of an invitation conversation(27:33) Coaching vs. micromanagingLearn more about Katherine Eitel Belt and the LionSpeak Leadership Academy:https://www.lionspeak.net/This episode was produced by Podcast Boutique https://www.podcastboutique.comInvest in your Team and the Leaders you Need at the DPH Leadership Intensive Here Invest in your Team and the Leaders you Need at the DPH Leadership Intensive Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Today's episode jumps straight into the deep end of managing a practice. Dr. Kuba shares about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Travel together with Dr. Kuba and Bethany as they discuss step by step how they investigated the account and used it as an opportunity to learn and improve. In today's episode, they discuss what all went wrong with the treatment estimate and then discuss the changes that could have been made to ensure a more accurate estimate. Deep and meaningful tips are included in this episode PLUS so much more in the June bonus episode. Don't Miss the Early Bird Registration Special for the Leadership Summit!! Friday, September 18 from 8:30 – 4:30Inquire or register TODAY: www.hellobethany.com/leadership 

As an addendum to last week's “Money Matters” episode, Dr. Kuba and Bethany dig into the various ways that a team member can unintentionally sabotage a practice. While collections (last week's episode) is foundational to practice success, there are many other seemingly insignificant mistakes that can substantially impact success. Dr. Kuba and Bethany discuss several important ones to consider. This power packed twenty minute episode will provide dental teams with multiple areas to review in their practice. 

Send us Fan MailIf there's one thing we're used to by now, it's sifting through the latest trends in dental technology. When it comes to practice management software, clinicians want answers, not marketing. That's why we're so excited to be joined by Greg Wu and Tori Lane from Curve for a no-fluff software demo! In this live, workflow-driven demonstration, we'll put Curve Dental to the test and show how its cloud-based platform integrates scheduling, imaging, billing, and patient communication into one seamless ecosystem. Attendees will see firsthand how Curve simplifies daily operations, enhances team collaboration, and provides actionable insights that drive smarter clinical and business decisions.Join us as we cut through the noise and show you all the reasons we love using Cure: It has an intuitive interfaceIt improves workflow efficiencyIt will elevate the patient experienceMost importantly, it delivers a true return on investmentFrom front desk to operatory, this session will walk through real-world scenarios that highlight the software's strengths, address common dental software concerns, and reveal whether Curve is simply another option or a genuine game-changer for modern dental practices.Come with questions. Leave with clarity.✨Work with Curve Dental: https://www.curvedental.com/

You're alone in your office after hours, staring at the numbers, and you can feel it: the practice has more potential. The hard part isn't the math. The hard part is saying “production goals” out loud without feeling like you've betrayed patient care or turned into a salesperson. We've been trained to talk dentistry, not revenue, so it makes sense that money talk can feel awkward, corporate, or even greedy. We walk through a simple but powerful reframe for dental practice management: if you don't define what production, growth, and profit mean, your dental team will define it for you, and it often turns into pressure, discomfort, and underpresented treatment. That discomfort leaks into case acceptance, financial conversations, and patient trust. Then we use three questions to anchor the conversation in ethics and confidence: do patients need what we recommend, do we do good clinical work, and do we take great care of people through the full experience? When those are true, presenting treatment becomes clarity, not manipulation. From there, dental office metrics stop being “just numbers” and start representing value provided: pain relieved, teeth saved, disease treated, confidence restored. We also make the case that healthy dental practice profitability can improve patient care by funding better technology, training, team retention, and a calmer practice culture that isn't desperate for every yes. If you want a stronger, more aligned team and sustainable dental practice growth, this is the mindset shift that makes the leadership conversations easier. Subscribe to Dental Practice Heroes, share this with a practice owner who hates talking about money, and leave a review so more dentists can find it. What's the one “number” you want your team to see as patient impact?Check out www.relevanceonlinemarketing.com if you want to get the same great marketing results as Dr. Etch.  Mention DPH and get your first month FREE!Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Collecting money in a practice tends to be one of the more difficult tasks. At times, odd emotions get in the way. Sometimes we feel guilt over charging a patient for something they need, a service they receive. We attempt to lighten the guilt feeling by making unsanctioned collections agreements or even avoiding to collect altogether. Balances can loom over our heads at times and can cause patients to resist returning to the practice. Dr. Kuba and Bethany tackle this topic today. It is a MUST listen as collections are pivotal to the success of every practice. Stay tuned in the June Subscription for even more collections tips and training! 

Check this episode out in both video and audio! Today, Dr. Kuba and Bethany discuss a foundational management strategy called “Directly Responsible Individuals” or as Kuba refers to “The Tag-You're-It Person”. They discuss what a DRI and how it helps in managing a great team, inspiring confidence in your team members, and lightening the load on the practice owner and manager. If you want an inspiring way to get the best out of your team, listen to this episode! 

Welcome back to the Shared Practices podcast.In this episode of Ask George, we're diving into a question we hear all the time from aspiring owners: How do you build a real business instead of just buying yourself a job? Whether you're preparing to purchase your first practice or thinking about expanding into your second or third location, this conversation will give you a clearer, more honest picture of what ownership really looks like today.Dentistry has changed a lot over the years. With more options like DSOs, choosing private practice is no longer the default—it's a decision. And for many, that decision means stepping into the role of an entrepreneur. That comes with real challenges: managing rising staff costs, dealing with insurance reimbursements, and navigating tighter margins, especially in a post-COVID landscape. But at the same time, it creates an opportunity to build something that can grow beyond your own clinical work.So what's the difference between a job and a business? If everything depends on you being in the chair day in and day out, it's still a job—no matter how successful it looks on paper. A true business is built to operate and generate income even when you're not there. That shift in mindset is what separates operators from owners.George breaks down a practical path to get there, including how to build around multiple providers, improve efficiency, and create systems that support long-term growth. From bringing on associates to optimizing your space and team, it's all about creating a structure that doesn't rely solely on you. Ready to take the next step in your dental practice journey? Visit https://sharedpractices.com to learn more about our Buyer Representation and Coaching services, designed to help dentists buy, grow, and optimize profitable practices. You can also use our Free Look to evaluate dental practice opportunities with real data before making a decision. For daily Dental Moneyball insights, strategy tips, and updates, follow us across our social channels.

Need a little motivation for today? Bethany gets on a self-proclaimed soapbox today, but hopefully one that will inspire and encourage all dental professionals today. She shares of a recent encounter she had with a health provider that reminded her about the importance of what we do on a daily basis. Through dentistry and through relationships, we have the opportunity to be impactful. Today is a day to be reminded that what we do truly matters. Be encouraged today as you listen to Bethany's important reminder! 

Michael chats with Dr. Ryan Hungate, Chief Clinical and Strategy Officer at Henry Schein One. Together, they discuss Ryan's role at the company, the challenges Henry Schein One is solving across clinical workflows and revenue cycle management, and how integrated technology is reshaping dental practice operations. They also explore how AI and automation are improving efficiency, enhancing patient communication and trust, and supporting providers in delivering care, along with what's ahead as these technologies become more embedded in dentistry. Learn more about Henry Schein One at www.HenryScheinOne.com. 

Encore Performance: While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide rise of grumpiness, the dental field certainly gets hit hard by the patients who are simply looking to fight. In this episode, Dr. Kuba and Bethany discuss specific disgruntled patient examples from just the last week and share insights on how they each handled or would have handled the patient. The ability to successfully deescalate a tense situation is very complicated. However, over the last two years, it has become increasingly difficult. Listen in as Dr. Kuba and Bethany discuss this topic and their strategies for dealing with unhappy patients. Interested in the Leadership Summit? Friday, September 18, from 8:30 – 4:30Inquire or register TODAY:  https://www.hellobethany.com/about-3 

In a residual theme of “going deep”, Dr. Kuba and Bethany dig into a weighty and important topic today – medical emergencies. Together they reflect on several REAL scenarios that recently occurred in the dental field. They discuss the appropriate steps to take during an emergency in order to protect your patients, your practice, and yourself. In addition, they discuss preventive steps that can be taken to ensure that your team responds well before, during, and after an emergency. Do yourself a favor and take notes today!  Interested in the Leadership Summit? Friday, September 18 from 8:30 – 4:30Inquire or register TODAY:  https://www.hellobethany.com/about-3 

Dr. Kuba spills the beans today. In complete vulnerability she discusses the recent opening (and closing) of her second location. She unpacks all of the emotions and thought that went into turning the page on this new and exciting venture in her life. At times, life throws curve balls your way, and you have to react, to pivot. Today's episode focuses on the importance of pivoting and then fighting against the feelings of regret, disappointment, and even guilt and instead forcing yourself to see the silver lining in it all. Welcome to Dr. Kuba's therapy session! Interested in the Leadership Summit? Friday, September 18 from 8:30 – 4:30Inquire or register TODAY: https://www.hellobethany.com/about-3 

Bethany and Dr. Kuba take a more serious tone today as they address the very real hardships of leadership, management, and practice ownership. The bottom line is – it is extremely difficult. Struggling to successfully manage a dental practice and team is so challenging, in fact, that it can feel isolating…..like nobody truly understands the stresses of it all. The isolation can often lead to loneliness and even relationship struggles. Dr. Kuba reflects on how her expectations of her husband changed over the course of practice ownership and how she learned to find support in a variety of ways. While this episode is deep, it is absolutely essential to wrestle through this topic in order to comfort and positive coping strategies. 

Are you ever stuck in a situation in your practice where you wonder – is this happening elsewhere? Or am I the only one? Bethany gets the opportunity to field “real vs. not-real” questions from her clients all the time. She often helps them decipher if they are truly alone in their struggles or are struggling along with the rest of the dental community. In today's episode, she tackles four recent scenarios, rumors, and trends that she deems either real or not real. Find some comfort and encouragement today as you navigate how connected your situation is to others. 

So what is the big deal with patient retention? Dr. Kuba and Bethany dig into this topic today to discuss why this buzzword is so prominent amongst dentists and consultants alike. Bethany discusses multiple different ways to look at the category of retention and then describes why this number is a litmus test for health in most dental practices. This is definitely an episode you do not want to miss!Want to watch the episode instead?! Check it out here!

It's all over the news. Impossible to miss, unfortunately. Dr. Kuba and Bethany grab their vomit bags and discuss this news story. This is every practice owner/team's nightmare…..this kind of national story that brings scathing comments, negative reviews, and a dark cloud of despair, no doubt. Dr. Kuba asks the plaguing question – can dentists truly ever take a break? This is the fear that every practice owner has – you leave town and something catastrophic occurs. Listen to today's episode as Dr. Kuba and Bethany process this situation. Want to watch the episode instead?! Check it out here! 

Running a dental practice isn't just about dentistry, it's about managing people, systems, and growth.In this episode, host Patrick Chavoustie talks with Julie Parker, co-founder of Dental Business Mastery, about practical strategies for leading a high-performing dental team, creating systems that actually work, and taking the guesswork out of practice management.Whether you're looking to improve team retention, streamline operations, or grow your practice profitably, this conversation is packed with actionable insights you can implement right away.Here's what they cover:– The Hidden Challenges in Dental Practice Management– How Pay and Team Dynamics Impact Growth– Creating Clear Systems That Actually Work– Leading With Confidence & Clarity– The Importance of Transparency and Communication– Tips From Dental Business Mastery to Level Up Your PracticeLearn more here: dentalbusinessmastery.com.au  ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/

Are you watching the Olympics? Well, Bethany is. She admits that the only thing on her TV for the last week has been the Olympics. She draws inspiration from these athletes in today's episode and challenges all listeners to harness the power of the Olympics. She reminds everyone of the importance of being dedicated to the profession of dentistry like the elite athletes are dedicated to their sport. If your are looking for some Monday inspiration, then look no further than today's episode! 

Today, we turn the tables and ask the question…..What if the leaders are failing? It is, no doubt, a question that has nagged at the back of some of our listener's minds. It is a valid question, albeit uncomfortable, but valid. So, Dr. Kuba and Bethany tackle this topic in today's episode. What choice does a team member have when their doctor or their manager seems to be the problem? What steps, if any, should they take? 

Closing the practice for a day, two, or five is an extremely difficult decision. Whether it is due to snow, a water leak, or a broken compressor, there are multiple factors when considering a practice closure. In this episode, Dr. Kuba and Bethany discuss what to consider with patients during a practice closure. They remind listeners about the importance of clear communication with patients as well as the importance of preparation for unexpected closures. They also focus on what to consider with team members during closures. This is an important subject, so listen up! 

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we are joined by special guest Joy Gustafson of Intent Dental Management.  Joy brings over 30 years of experience in the dental arena, with deep expertise in practice management, leadership, and profitability. Her perspective on leading with intention makes this a great, forward-looking episode for dentists heading into 2026. To learn more about how Intent Dental Management can help you achieve your Dental Practice objectives, visit this link:
 https://www.intentdental.com/ To learn how call handling by Smith.AI can grow your Dental Pratice faster, retain more patients and improve patient satisfaction, visit this link:  https://calendly.com/d/csry-6sv-5rd/dentainment-smith-ai-consultation

It has been a while since Bethany and Dr. Kuba have tackled the ugly topic of insurance. They jump right into tough topics in their first 2026 episode together! Insurance ranks at the top of their list. After a recent incident with a parent who was frustrated about insurance coverage (or lack, thereof), the situation was brought to Dr. Kuba's attention and ultimately to Bethany's attention as well. It reopened dialogue regarding the shenanigans of dental insurance. Listen in to this refreshed conversation! 

Meet Bethany's husband! He gets put on the spot today to answer some burning questions. As a high school economics and government teacher, his insight into current economic trends is always a support for Bethany as she consults with her clients. Listeners get a small piece of this insight in today's episode. He also reflects back on the history of Bethany Consulting and shares his top tips for dental professionals. You don't want to miss those tips! They are solid! Finally, he wraps up with a few fun facts about Bethany, Bethany Consulting, and the Subscription. 

There is no better way to kick things off in 2026 than to get some inspiration from nature – specifically from Bethany's Nigerian Dwarf goats! In this episode, Bethany shares the lessons she has learned over the last couple of weeks as she has helped 7 of her goats get through birthing a total of 15 kids. Nature is a powerful teacher, so there are core lessons that we can ponder upon and ultimately incorporate into life and practice ownership. 

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Most dental practices don't struggle because of dentistry but because of what happens behind the scenes.   Practice management is rarely taught even though it controls profitability, team morale, and long-term growth. My friend Olivia Smith shares insight and stories of her clients' misses and wins. The realities of running a successful dental practice include understanding KPIs (without drowning in numbers) to leading teams with clarity and accountability (without losing your mind!).    We touched on so many topics - the time really flew by! Just a few topics:    Associate integration (so delicate) Manager burnout Realistic case acceptance tips When leadership isn't an innate skill   This is a candid look at dental practice management no one tells you about.   Connect with Olivia Smith   Website https://osdentalconsulting.com/home/ Facebook https://www.facebook.com/660184687177918 Instagram https://www.instagram.com/osdentalconsulting/   ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today:

Happy Holidays! With time off (hopefully) in the not-so-distant future, it is important that your patients AND team are prepared for any holiday closure time. Patients should ideally be made aware of any practice closures in advance. Emails, texts, or custom recorded voicemails are the best way to ensure that patients know you are closed AND know what to do if they have a dental emergency. Your team also needs to know the expectations for checking email, voicemail, and text messages while the practice is closed. Listen in to these reminders to ensure that you are fully prepared for any time off this week! 

Howard was the keynote speaker of the ICCMO back in September to discuss all things business and dental in light of the AI wave. Join Dentaltown.com today to learn great dentistry from great dentists!

When the suction stopped and the power went out, Dr. Maggie Augustyn could have panicked. Instead, she found herself in the basement of her 1886 dental office facing a literal life-or-death decision to flip the breaker and restore power. What happened next wasn't just a fix to a technical problem, it was a moment that revealed what true leadership looks like under pressure.

Not everyone should be a leader. Not even your star employee. The DPH Coaches learned this lesson the hard way, and this episode unpacks what can happen when you put the wrong person in charge. You'll hear how to be proactive and get the right people in the right roles, the signs you may have promoted the wrong person, and why an outside hire might be the best move. Leadership is too important to get wrong, so don't miss this one!Topics discussed in this episode:Early signs Dr. Henry's new manager wasn't a leaderWhat actually makes a good leaderInternal hires vs. external hiresWhy internal promotions don't always workHow respect is earned in a practiceThis episode was produced by Podcast Boutique https://www.podcastboutique.comUse the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking Here Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Episode Summary This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes.  Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusing waiting rooms and perfume-passing that crossed the line. She then shares what her tire appointment taught her about easing patient anxiety and making sure customers leave with confidence. Sandy brings her own story to the table about trying to buy fireplace logs, only to be talked out of making the purchase by the very person answering the phone. Together, they explore what it means to honor the customer's current concern, anticipate their questions, and create experiences that build trust. If you've ever wondered how the smallest details can make or break customer loyalty, this episode will make you rethink every touchpoint in your practice. Key Takeaways Always imagine yourself in the customer's position—what feels confusing vs. reassuring? Honor the customer's current concern, even if you think they need something else. Anticipate wants, questions, and needs before the customer even asks. Every interaction is an opportunity to build confidence—or lose it.

Most dentists grind themselves into the ground, believing freedom only comes after a big sale. After scaling a $6 million practice, selling to a DSO, and nearly torching his relationships in the process, Dr. Paul Etchison discovered that real freedom isn't about early retirement. Now the bestselling author of Dental Practice Heroes, a coach, and a podcast host, he shows how any dentist—whether solo or scaling—can build a business that thrives without their constant presence. If you like this episode, here are more episodes we think you'll enjoy: Ep #554 – From Clinician to Executive: The Playbook for Scaling Dental Practices - Emmet Scott Ep #549 - Lessons on Ownership, Mindset & Money For Practice Owners and New Dental Grads – Mike Abernathy Check out the show notes for more information! P.S. Whenever you're ready, here are some other ways I can help fast track you to your Freedom goal (you're closer than you think): 1. Schedule a Call with My Team: If you'd like to replace your active practice income with passive investment income within 2-3 years, and you have at least 1M in available capital (can include residential/practice equity or practice sale), then schedule a call with my team. If it looks like there is a mutual fit, you'll have the opportunity to attend one of our upcoming member events as a guest. 2. Get Your Dentist Retirement Survival Guide: The winds of economic change are here, and now is the time to move to higher ground. This guide gives you the steps to protect your retirement, your family, and your peace of mind. Get the 25-point checklist here. 3. Get Your Free Retirement Scorecard: Benchmark your retirement and wealth-building against hundreds of other practice professionals, and get personalized feedback on your biggest opportunities and leverage points. Click here to take the 3 minute assessment and get your scorecard.

What if you could double or even triple your dental practice's profitability without working more hours? The secret lies in understanding and optimizing your dollar-per-hour production.Most dentists unknowingly operate practices that generate around $300 for every 40 minutes of work when they could be making $1,500 in that same time frame. This profound difference doesn't just impact your income—it transforms every aspect of practice ownership, from stress levels to management decisions to work-life balance.Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury tackle one of the most dreaded times in the dental calendar: “Sucktember.” As kids go back to school and cancellations rise, many practices see their production slump, but it doesn't have to be that way. Sandy shares why mindset matters more than market trends, how to uncover hundreds of patients hiding in your own software, and why reactivation projects can both fill your schedule and boost team morale. From calling patients who haven't been in for years to creating fun staff incentives, you'll discover proven strategies that transform September into Success-tember (and set you up for Rocktober). If you're ready to stop the slump and finish the year strong, this is an episode you won't want to miss. Takeaways: Your mindset shapes your results: stop expecting September to “suck.” Patient reactivation projects reveal hundreds of opportunities already in your database. Most patients who haven't been in still believe you're their dentist — reach out. Consistency in outreach creates predictable schedules. Boost team morale by gamifying reactivation with small rewards. Increased outflow (calls, texts, emails, mailers) is the key to saving your September.

Ready to get out of the operatory without leaving dentistry? If you're mid-career and craving more, this episode will help you figure out your next move and how to get there.Dr. Mustafa Shah-Khan of Simplify Dentistry shares his tips for simplifying your systems, meeting production goals, and avoiding the common traps that keep dentists stuck. Learn how to get out of that mid-career burnout and build a practice that supports the lifestyle you want!Topics discussed in this episode:Practice models for more flexibilityThe 3 core competencies in dentistryHow to simplify your practiceWhy you should embrace new technologyHow to find freedom and fulfillment in your careerLearn more about Simplify Dentistry:http://www.simplifydentistry.comThis episode was produced by Podcast Boutique https://www.podcastboutique.comUse the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking Here Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

If you don't truly know your numbers, you might be leaking money without even realizing it. Most dentists assume they're making more than they actually are—but are you calculating your real take-home income? In this episode, we break down what's actually going on behind the financial curtain of your practice—and how to fix it. In this episode of the Raving Patients Podcast, I sit down with dental CPA Travis Slade to talk about the financial clarity every dentist needs—but few actually have. We break down the five core financial drivers that impact your real income: revenue, overhead, debt, taxes, and personal spending. These aren't just accounting terms—they're the difference between feeling in control and constantly feeling cash-strapped. Travis shares insights gained from working directly in dental offices, and explains how most practice owners are in the dark about where their money goes. We dig into common traps—like inflated overhead, lifestyle creep, and taking on debt without understanding the long-term impact—and give practical tips to help you make better decisions around hiring, investing, and personal budgeting. This episode will help you assess your financial health, calculate your true break-even point, and set goals that actually move the needle. If you're serious about building a practice that supports the life you want, this is one you don't want to miss.   Here's what we talked about in this episode: The five financial drivers that actually determine your take-home pay Why revenue can be a misleading metric if you don't track overhead and debt Ideal overhead breakdowns (including wages, supplies, marketing, and more) Understanding debt health: what's manageable and what becomes a liability The impact of personal spending on your stress, cash flow, and practice health How to strategically invest in marketing (and know if it's actually working) What your monthly break-even number really is—and why you need to know it Common financial traps dentists fall into and how to avoid them Travis's #1 piece of advice for financial stability and long-term growth — Key Takeaways 00:39 Introduction and Event Announcement 04:10 Understanding Financial Metrics for Dental Practices 05:31 The Five Financial Drivers of Dental Practices 09:40 Revenue: The Misleading Top Line Number 12:20 Overhead: Managing Practice Expenses 16:32 Debt Management in Dental Practices 22:07 Personal Spending and Lifestyle Choices 25:02 The Financial Matrix: Understanding Break Even 26:19 Common Financial Traps for Dentists 28:45 Marketing Investments and Financial Projections 30:28 Final Thoughts and Advice   — Connect with Travis Want help decoding your numbers or figuring out your break-even point? Travis is offering a free Financial Matrix Calculator, plus a complimentary session for the first two listeners who reach out.

Difficult patients are rarely truly difficult, they are often just confused, misaligned, or reacting to unclear communication. In this episode, Dr. Bruce Baird shares how valuing your team, improving communication, and creating a family-like environment in your practice transforms stress into confidence and productivity.  

The myth of discipline has perpetuated an enormous lie about what drives success in dental practices. Drawing from personal experience, I reveal why traditional definitions of discipline aren't necessary for extraordinary practice growth. Through vulnerable admissions about my own "undisciplined" habits (25 years of smoking, late-morning wake-ups, nightly cereal binges), I unpack what actually drove my success building a large group practice.Text us your feedback! (please note: we cannot respond through this channel))

Ever feel like your dental practice is an endless cycle of putting out fires, managing team drama, and squeezing in "just one more patient"? That overwhelming weight on your shoulders isn't just in your head—and you're definitely not alone in feeling it.Dr. Paul Etchison breaks down the three fundamental stressors that make practice ownership feel impossibly heavy: team management challenges, operational overwhelm, and the crushing clinical demands that keep you trapped chairside. But rather than offering quick fixes or motivational platitudes, he provides concrete, tested solutions that have transformed practices across the country.Text us your feedback! (please note: we cannot respond through this channel))Sign up for the life changing Hero Collective 12 month program 2025 starting in September. Go Here The 2025-2026 DPH Mastermind is now taking applications! Make this the year you decided to create the practice you've always dreamed about!Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

If you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you. Because here's the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won't make it go away—it just costs you more. To break this down, I've invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict, protecting team culture, and preventing silent turnover. In this episode, Dina and I discuss: What an ombuds actually is—and why every growing practice should consider working with one The hidden costs of unresolved team tension, from failed associate retention to lost productivity How DSOs can better support both legacy staff and new acquisitions during transitions Why HR alone isn't enough—and how the neutrality of an ombuds creates psychological safety Practical strategies for conflict prevention, including conflict style assessments and mediation training The powerful shift from "culture" to "community"—and how that reframes your leadership Whether you're managing five locations or fifty, this episode will help you take a hard look at your organizational health—and give you tools to proactively strengthen it. — Key Takeaways 00:42 Introduction and Event Announcement 03:30 Understanding the Role of an Ombuds 05:43 Dina's Journey into Dentistry 10:00 Common Conflicts in Dental Practices 15:14 The Impact of Ignoring Conflicts 18:40 Ombuds vs. HR: Understanding the Differences 21:18 Ombuds Engagement: Temporary vs. Long-term 24:33 The Cost of Unresolved Conflict 27:10 Organizational Health in Dental Practices 28:31 Lightning Round Q&A 32:40 Conclusion and Contact Information   — Connect with Dina LinkedIn: Dina Lynch Eisenberg Email: hello@happypracticeconsulting.com Resource: Self-Assessment for DSO Leaders    — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Filling the Gaps: Leveraging AI to Optimize Dental Schedules and Patient Engagement. Jeff Barsotti, CEO of MaxAssist returns to the show. Jeff discusses: The importance of empowering front desk staff with the right tools and support Market trends regarding patient scheduling and openings Upcoming integrations, including a partnership with Mango Voice for enhanced telephony solutions & the new MaxAi To learn more about MaxAssist or schedule a demo visit - https://getmaxassist.com/ Watch the MaxAi video - https://dso.pub/MaxAi  

Why have dozens of DSOs collapsed? What's the impact on the dental industry? And how can you protect yourself, even if you never plan to sell? Tune in to learn what's really happening in the DSO market, and what YOU should look for if you're considering a DSO!Topics discussed in this episode:Why so many DSOs are failingWhat investors look for in DSOs today3 characteristics of an ideal partnerRisks of the DSO business modelBenefits of partnering with a DSO_________________________________****To learn more about MB2 and get a free valuation for your practice:  Text "MB2" to (312)910-2603****Text us your feedback! (please note: we cannot respond through this channel))Join our Online Mastermind Community with All the Training, Systems, and Plug and Play Protocols for you and your team. https://www.dentalpracticeheroes.com/DPHcoaching Use the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking HereTake Control of Your Practice and Your Life I help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Team and Doctor Training for every aspect of Practice Management Comprehensive Training: Boost profit, efficiency, and team engagement. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Ever feel like the stress of dental practice is overwhelming? Join us on Dental Practice Heroes as we sit down with the insightful dental life coach Chelsea Myers to explore how dentists can manage stress and avoid feeling trapped in their profession. Chelsea offers practical advice on setting boundaries between work and home life and emphasizes the importance of personal and professional growth. Discover how taking control of your own happiness, instead of relying on external factors, can lead to a more fulfilling career and personal life.In our deep-dive discussion, Chelsea also sheds light on achieving flow and authenticity in dentistry. She explains how practices like writing, meditation, and structured routines can uncover personal insights and alleviate stress. Learn how traits that contribute to professional excellence, like perfectionism, can be managed to improve personal relationships. Chelsea also shares about her one-on-one and group coaching, her foundation supporting families in need, and how you can connect with her for further guidance. Tune in for an episode packed with valuable tips and heartfelt advice for every dentist seeking balance and fulfillment.Text us your feedback! (please note: we cannot respond through this channel))Check out www.relevanceonlinemarketing.com if you want to get the same great marketing results as Dr. Etch. Mention DPH and get your first month FREE!Take Control of Your Practice and Your Life I help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Team and Doctor Training for every aspect of Practice Management Comprehensive Training: Boost profit, efficiency, and team engagement. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

What does “biohacking” have to do with dentistry? For Dr. Peter Dinh, figuring out the root cause of his low energy and burnout changed the way he felt in his body and in his practice.In our conversation, he shares how functional medicine helped him heal hidden issues like leaky gut and low dopamine, improve his mental and physical health, and show up better for his team, his family, and himself. We also talk about the stress of practice ownership and how biohacking can help you treat common problems like anxiety, apathy, and trouble sleeping — making it possible to lead without burnout and build a healthier, happier practice.Topics discussed in this episode:The hidden health effects of practice ownershipUnderlying causes of fatigue, mood imbalance, and burnoutHealing through functional medicineReframing work, stress, and successUnexpected benefits of biohackingHow personal healing makes you a better leaderBalancing practice ownership and personal healthConnect with Dr. Peter Dinh:Website: https://www.guthormoneclinic.com/Instagram: https://www.instagram.com/gut_hormone/Youtube: https://www.youtube.com/@TheGutHormoneClinicEmail: dinhpeterdds@gmail.com Text us your feedback! (please note: we cannot respond through this channel)) Check out www.relevanceonlinemarketing.com if you want to get the same great marketing results as Dr. Etch. Mention DPH and get your first month FREE!Take Control of Your Practice and Your Life I help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Team and Doctor Training for every aspect of Practice Management Comprehensive Training: Boost profit, efficiency, and team engagement. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

In this candid episode, Dr. Bruce Baird shares why most team problems aren't really team problems—they're leadership problems. Learn how better onboarding, clearer expectations, and courageous conversations can radically change the culture, productivity, and future of your dental practice.

Dental practice owners across the country are facing a critical challenge: how to continue growing when hygienists seem impossible to find. This shortage creates a frustrating bottleneck - you've got the new patients flowing in, your clinical skills are sharp, your systems are solid, but without adequate hygiene capacity, your practice hits a growth ceiling that feels impenetrable.The mathematics behind this problem are straightforward but concerning. A full-time hygienist seeing seven patients daily for four days weekly can accommodate 672 patients on a six-month recall schedule. For practices bringing in 80-100 new patients monthly with strong reappointment rates, a single hygienist reaches capacity within just eight months. This reality forces practice owners to make difficult decisions about resource allocation.Beyond simply raising compensation to attract scarce hygiene talent (though that may be necessary), savvy practice owners are deploying creative solutions: becoming more selective about recalls and building robust ASAP lists; extending recall intervals beyond the traditional six months for appropriate patients; restructuring patient flow to route new patients directly through doctor exams with same-day dentistry opportunities; and implementing assisted hygiene models to increase capacity. Each approach has merits and challenges, but combining these strategies can help practices continue growing despite staffing limitations.Remember that transparency with patients about industry-wide staffing challenges helps manage expectations, and consider that new patients often represent a population with greater immediate treatment needs than established patients who already receive regular care. By implementing these five practical solutions, you can continue growing your practice, serving your community effectively, and maintaining the profitability that supports your ideal lifestyle.Ready to implement systems that create freedom and profitability in your practice? Visit dentalpracticheroes.com to learn more about our training programs designed specifically for practice owners who want more time off while maintaining exceptional income.Text us your feedback! (please note: we cannot respond through this channel))Check out www.relevanceonlinemarketing.com if you want to get the same great marketing results as Dr. Etch. Mention DPH and get your first month FREE!Take Control of Your Practice and Your Life I help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Team and Doctor Training for every aspect of Practice Management Comprehensive Training: Boost profit, efficiency, and team engagement. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Big growth isn't reserved for in-network practices. Dr. Andrew Kokabi has built more than just a thriving fee-for-service practice — he's built a reputation as a trusted business that gives back.In this episode, he explains what it means to be a community-driven practice and how this approach has helped him grow without relying on insurance. He also shares his best community initiatives, including one that cost nothing to launch but continues to generate trust and referrals. Don't miss this one — he's got some ideas on service and leadership that you'll want to try!Topics discussed in this episode:Why Dr. Kokabi wanted a fee-for-service practiceEarly challenges and hiring lessonsGrowing from 3 to 11 operatoriesHow they became a community-driven practiceStrategies to build up your reputationThe mindset that will hold you backLearn more in Dr. Andrew Kokabi's book, The Community Focused Dentist!https://drandrewkokabi.com/bookConnect with Dr. Andrew Kokabi:https://drandrewkokabi.com/http://brookhavenfamilydentistry.com/Call (770) 451-0611 to book Dr. Andrew Kokabi for your event!Text us your feedback! (please note: we cannot respond through this channel)) Take Control of Your Practice and Your Life I help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Team and Doctor Training for every aspect of Practice Management Comprehensive Training: Boost profit, efficiency, and team engagement. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Trust should be the plan before the treatment plan. It's the foundation behind case acceptance, retention, and referrals — the things that actually grow your practice.In this episode, we dive into strategies for building trust in the day-to-day, common mistakes new dentists make, and how to ease patients into seeing a new provider without losing them. You'll learn how to make a great first impression, discover a hack for stress-free follow-up calls, and hear what really keeps patients coming back!Text us your feedback! (please note: we cannot respond through this channel)) Take Control of Your Practice and Your Life I help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Team and Doctor Training for every aspect of Practice Management Comprehensive Training: Boost profit, efficiency, and team engagement. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Burnout isn't just a buzzword—it's a real problem in dentistry. But why? Join us as we dive into the growing issue of burnout and how you can find joy in your career again. You'll get strategies for combatting burnout, learn how to manage the stress of practice ownership, and understand the key mindset shifts that make all the difference in your workweek. These insights will help you step back from the chaos and make changes that reduce stress and prevent burnout!Topics discussed in this episode:Why is burnout on the rise?Mindset shifts to overcome burnoutBalancing roles as owner and clinicianStrategies to manage stress and avoid burnoutText us your feedback! (please note: we cannot respond through this channel)) Take Control of Your Practice and Your Life I help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Team and Doctor Training for every aspect of Practice Management Comprehensive Training: Boost profit, efficiency, and team engagement. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Leadership in dental practices often faces unexpected challenges, especially when dealing with negative patient feedback. By employing the Infinite Why system to analyze issues, leaders can uncover the roots of problems and foster a more constructive team environment focused on improving patient care.• The emotional challenges of receiving negative reviews• Understanding the importance of extreme ownership in practice management• The Infinite Why system as a tool for deep analysis of issues• Engaging in blame-free discussions for improvement• The crucial role of leadership in guiding teams for better outcomes• The importance of continuous training and communication within teamsText us your feedback! (please note: we cannot respond through this channel))Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus on what matters most. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Comprehensive Training: Boost profit, efficiency, and team engagement. Live Monthly Webinars: Learn proven strategies for scaling your practice. Live Q&A Sessions: Get personalized help when you need it most. Supportive Community: Connect with practice owners on the same journey. Editable Systems & Protocols: Standardize your operations effortlessly. Ready to build a practice that works for you? Visit www.DPHPod.com to learn more.