Love Works Here

Shawn and Hannah share the story of Shawn's journey through solving one of the most difficult parts of running a business - protecting the team when dealing with some of the toughest customers. 

Shawn and Hannah discuss the importance of mental health, ways to deal with stress and trauma, and reasons why we, as leaders, so often avoid talking about the subject.

Shawn discusses the importance of a giving great answers to the toughest questions. Transparency, vulnerability, and trust - are all vital elements to telling our personal story when it matters the most. When everything is on the line in an interview, and you only get one shot to answer life-changing questions, your best bet will always be, to trust first, and "put your heart on the table."

This episode is a break from the typical "Love Works Here Podcast" format. Shawn and Hannah answer questions sent in from the @loveworkshere Instagram account and go in depth on Team Member burnout, retention strategies, as well a handful of other current and relevant topics. 

In a critical season when every business is seeking employees and desperate to hire, Shawn and Hannah discuss the importance of capturing and sharing everyday moments - and how some of the best recruiting is free, and comes from simply sharing stories that will travel. Our teams keep the memories of the moments as we capture them. If we take the time to find and share heartwarming stories, they'll keep heartwarming memories. We are the storytellers. 

In this episode, Shawn shares the journey to finding his purpose, and the misconceptions he encountered along the way. The episode ends with an in-depth guide to finding your own purpose. Listeners are strongly advised to have a pen and paper during this exercise.

This episode departs from Team Member Culture, and focuses on the customer. We have discovered that there are basic, human, emotional needs that every Team Member has in common and that appealing to these needs is a big key to their happiness. Knowing that, what if we discovered the emotional needs that every guest has in common? This episode follows Shawn's journey to this discovery, and the framework he created to make sure that all of his Team Members were appealing to these needs in every customer interaction.

Leaders have a way of showing up when no one else does, but sometimes good leaders show up in places where we didn't even know or think to look. Shawn discusses what matters most in selecting leaders, how some people pursue leadership for the wrong reasons, and how to spot these things early on, before it's too late.

Shawn and Hannah discuss four common reasons why vision fails, and dive in to focus on the fourth. Building a virtual gathering place can be one of the most affective ways to remind your team of the things that matter most, but none of that is effective without engagement. In this episode we share our best idea for maximizing engagement so that vision can be reinforced continuously.

Shawn and Hannah discuss the difference between being on the front side of the job or the back side of the job, and how this difference can make simple jobs impossible, or impossible jobs, simple - all which have an affect on the culture of the business. Shawn explains a step by step method to diagnosing bottlenecks, working your way to the front side - and using this method to increase capacity in businesses that may have hit a wall.

This episode is a break from the typical "Love Works Here Podcast" format. In the very first first un-cut and un-edited episode, Shawn answers candidly, questions sent in from the @loveworkshere Instagram account.

Shawn and Hannah discuss the importance of developing leaders quickly in a rapidly growing business, and how sometimes you have to build influence from scratch. Shawn speaks to the common things that tend to keep people from moving forward into leadership, and how to work through them.

Shawn and Hannah discuss the importance of building a bench of leaders who care as much as the owner cares - which sounds tougher than it has to be. Shawn shares stories that reinforce the vital importance of first selecting the right leaders, and then getting the most out of those leaders, by tailoring their role to the their strengths.

Shawn, Hannah, and Christine discuss the importance and significance of "the first day," and the changes they made to their Orientation after reading "The Power of Moments" by Chip and Dan Heath.

Every business has certain days that seem impossible to staff. What if we could turn those tough days into the days where everyone wanted to show up and work? Shawn and Hannah discuss their own list of "tough days to staff," and how their leaders have worked together to transform them into some of the best days of the year.

Shawn and Hannah review chapter 4-6 of Simon Sinek's book "Leaders Eat Last," and discuss the power of the brain's "happy chemicals" and their affect on us. They then discuss how these chemicals play into "The York Framework": A series of systems that, when utilized in the workplace, help develop people, grow trust throughout the organization, and transform any business into a place where everyone loves their job.

Shawn and his Hidden Valley Leadership Team share stories from the business and discuss the importance of fostering and strengthening Trust within the work place. "Trust" is the final piece of "The York Framework": A series of systems that, when utilized in the workplace, help develop people, grow trust throughout the organization, and transform any business into a place where everyone loves their job.

Shawn and his Crossings Leadership Team share stories from the business and discuss the importance of fostering and strengthening Trust within the work place. "Trust" is the final piece of "The York Framework": A series of systems that, when utilized in the workplace, help develop people, grow trust throughout the organization, and transform any business into a place where everyone loves their job.

Shawn and Hannah share stories from the business and discuss the importance of maintaining relentless accountability within the work place. "Accountability" is the foundation of "The York Framework": A series of systems that, when utilized in the workplace, help develop people, grow trust throughout the organization, and transform any business into a place where everyone loves their job.

Shawn and Hannah share stories from the business and discuss the importance of establishing a higher purpose within the work place. "A Higher Purpose" is the fourth pillar of "The York Framework": A series of systems that, when utilized in the workplace, help develop people, grow trust throughout the organization, and transform any business into a place where everyone loves their job.

Shawn and Hannah share stories from the business and discuss the importance of fostering a family within the work place. "A Family" is the third pillar of "The York Framework": A series of systems that, when utilized in the workplace, help develop people, grow trust throughout the organization, and transform any business into a place where everyone loves their job.

Shawn and Hannah share stories from the business and discuss the importance of creating "Momentum" the second pillar of "The York Framework": A series of systems that, when utilized in the workplace, help develop people, grow trust throughout the organization, and transform any business into a place where everyone loves their job.

Shawn and Hannah share stories from the business and discuss the importance of developing "A Path," the first pillar of "The York Framework": A series of systems that, when utilized in the workplace, help develop people, grow trust throughout the organization, and transform any business into a place where everyone loves their job.

Shawn and Hannah walk through all the elements of the York Framework and list some of the systems within. They explain how each tool is designed to eliminate tension in the business, and meet basic, human emotional needs of employees.

“Why are we here?” Shawn and Hannah discuss the purpose behind creating a podcast channel. Shawn shares his story, some struggles along the way, and the meaning behind the title "Love Works Here."