Podcast appearances and mentions of amy mcknight

Thank you to our VIP sponsors! Topics: -Sam took some time off to travel to Portugal. -How do you handle reaching out to an employee when they are on vacation and need to be contacted? -Sam was frustrated at what he considered a simple direction to an employee. -Joe would like to be able to focus on one aspect of his job. -Joe develops a “custom fact” in Addigy to deal with Time Machine issues. -Jerry waltzes in and reigns on Joe's backup parade. -Backing up to Synology has been successful for Jerry. -One of Sam's client had her son help her with migrating to a new Mac. Needless to say, it went awry. -Apparently, BackBlaze has a weekly maintenance occur Thursday at 2-4PM Pacific Time. During the middle of the work day! -Going back to the full window in Apple Music when listening to music seems to elude Joe. -Jerry doesn't even use Apple Music anymore. He is a fan of Rhune. -Enabling text message forwarding on your Mac is necessary to get SMS messages on your Mac. -Still using macOS Server, Joe ran into a point update to 12.6.1 making shares disappear. -We welcome back Amy McKnight as a sponsor of Command Control Power! We would like to wish her the best at her new position with VIM Coaching. https://www.vimcoaching.com/amy-mcknight -Command Control Power is celebrating show 500!

Topics: -This week we welcome Amy McKnight, owner of The Mac Spa and Mac Mentor.  -Amy talks about choosing the Fit Bit over the Apple Watch.  -It spawns a conversation about fitness.  -She tells us her story about dealing with the pandemic in the early days and how it affected her businesses. She also used it as an opportunity to pursue other avenues.  -Amy’s goal has been to reach more people in more places. To that end, they have put their classes on Zoom and made them available to customers outside of the Denver area.  -As they go more virtual, her company is looking for more partners to help broaden their reach.  -Joe has been doing remote work for a lot longer than any of us and her inadvertently prepared for these times.  -How much of these changes are permanent? -Amy’s primary market is the residential space and focus is on empowering people to understand the technology.  -Classes are more scalable than the break/fix part of IT.  -Mac Mentor has some core classes like intro to Mac and managing passwords.  -Both Amy and Steve have a presentation setup with multiple computers and devices.  -Friday’s are Q&A sessions just for members.  -Recurring fees for classes is a great way to keep a good customer base.  -The Class Pass is now available as an affiliate program. Interested affiliates can sign up with Mac Mentor -Jerry describes how this can fill a niche for consultants that are busy “fixing”.  -Stress free support appears to be the opposite of Jerry’s experience.  -Amy ordered a new MacBook Pro with the M1 chip. 

Topics: -Joe had a client reach out just to say something positive about Parallels 16. How infrequently do we get those feel good calls? -Speaking of Parallels 16, Jerry has a gripe about a Parallels update that ended up costing him. -Sam wants to inject some feel good stories and talks about a free offer from a local ISP for households with educators and school age children. -Another great tool for educators is Safe You Tube, a site that lets you play YouTube videos for children, without potentially inappropriate ad content. -What happened to paper cups? -We have some follow up to the Carbon Copy Cloner Privacy Fish, from Mike Bombitch himself! -And now we have a hot air balloon from Tech Tool Pro. -Amy McKnight and others give Joe some credit for his PSA about being able to open PDFs in Microsoft Word. -Jerry is annoyed by a client that is clearly multi tasking while trying to work with him remotely. -Joe has a similar client and sees the proof with Handoff displaying multiple apps in their Mac Dock.  -While trying to work with a new client remotely, Sam seems just how difficult it can be when leaving a lot of the work to the client. -Sam & Joe have a live conversation about a potential new client that they are both in discussions with.

This week on the podcast Sarah is talking to Amy McKnight. Amy is a North Carolina based fiber artist and weaver, and she and I first talked for episode 55 of the podcast. When Sarah found out about Amy’s most recent project traveling around her county to teach weaving and create a public community art project about the threads that bind her community together, She knew she wanted to have her on the podcast again to talk about this process. Show Notes: www.gistyarn.com/episode-85

Amy McKnight is a North Carolina-based fiber artist and weaver specializing in working on small looms. Show Notes: www.gistyarn.com/episode-55

Topics: -We welcome back Weldon Dodd of Rewind Tech to the show. Weldon was kind enough to put Sam up and host him in his training space in Centennial, CO -Joe has a correction from listener Justen Wattenberger in the way he pronounces and writes Mojave -In Joe’s latest feature request corner, he wants to see shared favorites. Sam would like shared contacts. -Joe quizzes us on the domain 1e100.net (hint: it is owned by Google) -Sam addresses the rumors about how he spends his CCP per diem and where he sleeps at night -Weldon gives us the scoop about his business and how it involves MSP clients as well as an Apple Authorized Training Partner -Weldon begins a conversation about how to onboard new employees and the team shares their thoughts -One of the methods that Sam used was to have the new hire document your steps so he/she learns how to create documentation and you get to critique the way they create notes -Joe has a client that he respects that gave him good unsolicited feedback on his new hire. She became a barometer and may be a future method for vetting potential new employees -Weldon compares that to a situation where he was brought on board to help vet a new educator being brought into his son’s school -Sam has a bone to pick with Joe about a new client referral that he cannot shake -On the topic of referrals, Weldon talks about his good business relationship with Amy McKnight and the team at The Mac Spa -Joe asks Weldon about his decision to go all in on MSP and how difficult it was at times to say no to potential business -After heavy experience with companies like Microsoft and Cisco, Weldon realized he was the only one on his team that could handle certain tasks. So it made him sharpen his focus on things that he and his entire team could be awesome at. -A big congratulations to Weldon for his successful presentation with Randy Saeks at JNUC 2018! -ACEs Conference is back for 2019! It will be held in Kansas City, MO June 4-6. Visit http://acesconf.com/ccp/ for special pricing for CCP listeners.

We're back. The first episode of Season 2 is out now! This week's topic is all about change. Personal changes, professional changes and just going through life changes in general. Let's break it down... Facebook: @breaktheatoms Instagram: @breaktheatoms / @hiphopchronicle / @iamkinetik Soundcloud: @breaktheatoms Twitter: @breaktheatoms / @hiphopchronicle / @iamkinetik Recorded, mixed and mastered by Amy McKnight at The Qube London

Empower your Customers Hey Hey everyone!  It's time for another great episode of the Appitalize On Your Idea podcast.  Today we have Mac Spa owner Amy McKnight on.  Amy was an attendee of the 2015 ACEs Conference who then turned into a speaker for the 2016 conference.  Amy has a great angle on empowering customers.  Many of us would believe that teaching a customer how to do something would eliminate the need for us, but not with Amy.  She believes (and rightfully so) that if you empower your customer the return is 100 fold.  Not only will that customer keep coming back, but they will more than likely spread the word about you and bring you new customers.  So many of us believe that we need to sell hard to get the sale done.  "Get the product into the customers hands", as it were.  But honestly that's the wrong philosophy.   Listen to Amy discuss passive income for her active job, and also about empowering your customers.   If you like the content in this episode please do leave a review in iTunes. Links Mentioned During the Show: Mac Spa's home page Free trial of Mac Spa MD