Podcast appearances and mentions of marcy jacobs

In this episode of The CX Tipping Point Podcast, we spoke with Marcy Jacobs, the first Chief Digital Experience Officer for the State of Maryland. Marcy goes into the significance of user-centered design and the holistic approach needed to improve digital experiences, particularly in government and consulting sectors. She discusses her journey in digital government, from starting out as a graphic and web designer to leading digital transformation efforts at USDS and the Department of Veterans Affairs. Marcy explores challenges, solutions, and strategies for integrating digital services, enhancing user research, and leveraging AI for better customer experiences.Key Takeaways:Insights on prioritizing user needs over technology and shifting from an inside-out to an outside-in approach.Importance of understanding the full user journey.How project management and product leadership require technical depth, leadership buy-in, and measurable outcomes to avoid reinforcing ineffective processes.Breaking down silos between digital services and CX teams to ensure data-driven, actionable solutions rather than just measurement.The role of user research in improving services and the potential of AI when applied strategically. Join us as we uncover how digital services can transform government experiences and why a human-first approach is critical to success!Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners! Stay Connected: Follow us on social media: LinkedIn: @DorrisConsultingInternational Twitter: @DorrisConsultng Facebook: @DCInternational Resources Mentioned: Citizen Services Newsletter 2024 Service to the Citizen Awards Nomination Form

UPDATE 12:01pm – CPS Energy crews have identified the problem, according to FELPS; estimated repair time is 1-2 hours. *** The city of Floresville is in the dark, following a transmission outage. The outage, which started just after 11am Monday and affects approximately 14,000 customers, may continue for between 2 and 4 hours, according to Marcy Jacobs, chief operating officer at the Floresville Electric Light & Power System (FELPS). Jacobs says the problem is on the CPS Energy side of operations. The outage affects all of Floresville and nearby areas.Article Link

The Floresville Electric Light & Power System board trustees voted Wednesday to terminate Chief Executive Officer Greg Low. Trustees took the action after a three-hour executive session at a regular Aug. 25 meeting. According to board Chairman Daniel Tejada, the termination was made “with cause” and was effective immediately. In accordance with the utility's organization chart, its chief operational officer, Marcy Jacobs, will temporarily assume the chief executive officer's duties. See more details in the Sept. 1 Wilson County News. reader@wcn-online.comArticle Link

Oct 25, 2018 | This episode features Marcy Jacobs, Executive Director of the Digital Service team at Veterans Affairs, and recent recipient of a Service to America Medal for Management Excellence for her and her team's work connecting vets to the benefits they deserve. Jacobs talks about her background in fine arts and psychology, her 15-year career in web design and how USDS actually came to her. After a two-hour coffee meeting and a breakfast at the White House with former U.S. CTO Todd Park, Jacobs is leading a team at VA changing the veteran digital experience.

Calling it a surreal moment, Marcy Jacobs, executive director of the digital service at the Veterans Affairs Department accepted her Service to America Medal Tuesday night.Jacobs started her effort to change the way more than 40 million veterans and their families interact with the VA. She joined Federal News Radio's Jason Miller on Federal Drive with Tom Temin to talk about why the SAMMIES recognition is about more than just improving the vets.gov website.

Episode 29 of FedHeads is out! Robert and Francis welcome Marcy Jacobs, Executive Director of the Digital Services team at the Department of Veterans Affairs. Marcy is also a 2018 Service to America Medals Finalist for her work to create online digital tools for veterans to more easily access benefits and services, delivering a high-quality and seamless user experience. Marcy Jacobs 2018 Sammies Finalist Profile: https://servicetoamericamedals.org/honorees/view_profile.php?profile=511 About the Service to America Medals: https://servicetoamericamedals.org/about/index.php About FedHeads FedHeads are Robert Shea and Francis Rose, who love to talk about the arcana of government management and the people who are trying to make it better. They don't have t-shirts yet, but are open to ideas. If government is your bag, you've got to listen to 'em. They're the FedHeads.

Until recently, the only thing worse than visiting a Veterans Affairs facility in person with questions was visiting it online. Over the years VA had developed a tangle of web sites, logins and forms. Now it's much easier with the digital equivalent of a single point of contact. Marcy Jacobs has been leading the word. The executive director of the VA's digital services, and a finalist in this year's Service to America Medals program, joined Federal Drive with Tom Temin for more.

The government faces a serious brain drain: For every one tech worker under 30 years old, there are almost five who are 60 and older. One way to fix that is lure talent from the private-sector for short-term stints in the government. Marcy Jacobs runs one such team: the Digital Service team at the Veterans Affairs department. She shares what she looks for when she’s building her team and how some fall in love with the mission. Here’s more on the work Jacobs’ team does and more information on the Sammies, an awards program that recognizes the work of public servants. Read more about the U.S. Digital Service’s work, and by the way, the team is hiring. This episode is underwritten by Leidos.

This episode of Sound Notes is all about UX and Agile. Marcy Jacobs, Digital Service Expert for U.S. Digital Service and LeadingAgile's John Tanner join Dave Prior to explore the topic of UX and Agile. If you'd like to learn more about the specific questions address during the conversation, check out the show notes below. Show Notes John and Marcy Interview begins 00:08 Introductions to Marcy and John 00:42 The difference between UX, UI and Visual Design 02:27 An example of Visual Design, UI and UX 04:11 Focus Groups… BAD! 07:27 Where to get the info about your user/customer 08:46 What is User Centered Design 11:03 How do you help clients develop greater mindfulness about design 14:30 When the stakeholders “know” what the user needs19:25 Features and solution should be driven by understanding the problem 21:48 Changing the Portfolio Mindset 23:36 When they don’t know that they don’t understand the problem 25:40 Moving past the “just get it launched, we’ll fix it later” mindset 27:52 What do we mean by “MVP” and what do people actually need (not what do they want)? 29:43 What UX Metrics should we use to just success 31:28 Intranets… and pain 34:29 How much is good design is enough?Is there a point at which good design is not valuable? 36:44 Enticing management to support better design 38:52 If we are going to iterate, can’t just we fix the design later? 41:00 Dave’s hypothetical situation and a design-centric response 42:50 UX and Dev to working together on understanding user needs 45:59 Getting a more comprehensive view of what his happening for the user when they interact with hat you are building 48:51 What one thing do Marcy and John wish people understood about design 50:43 Getting the world to shift it’s thinking about design 51:51 Reaching Marcy and John for more information 54:27 Agile DC - Dave Nicolette Teaser 54:52 If you'd like to get in touch with Marcy Jacobs, you can find her on LinkedIn at https://www.linkedin.com/in/marcy-katz-jacobs-a26a5b John Tanner can be reached on the LeadingAgile site at http://www.leadingagile.com/guides/john-tanner/ or via LinkedIn at https://www.linkedin.com/in/tannerjs If you'd like to check out Agile DC to learn more about the even John mentioned, check out their website here: http://agiledc.org