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In episode 217, Coffey talks with HRSouthwest Conference keynote speaker Steve Cadigan about the evolving nature of work.They discuss ongoing remote work debates; the evolution from hiring for skills to hiring for learning ability; the need for experimentation in remote team management; AI's role in skills analysis and internal talent mapping; building learning ecosystems between companies and educational institutions; the importance of knowing employee capabilities outside of their role-specific tasks; and HR's evolving role as facilitators of organizational awareness and AI governance.Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.About our Guest:Steve Cadigan is a highly sought-after talent advisor to leaders and organizations across the globe. As Founder of his own Silicon Valley-based firm, Cadigan Talent Ventures, Steve advises a wide range of innovative organizations that include Google, Cisco, Intel, and The Royal Bank of Scotland, Manchester United Football Club, The Country Music Association and the BBC. He is also regularly retained by some leading VC (Venture Capital) and Consulting firms such as Andreesen Horowitz, McKinsey & Company, Deloitte, and Greylock Partners for his counsel on a wide range of talent topics.Since 2021 Steve has been recognized every year as a top 100 thought leader in the world of Talent and People.Steve speaks at conferences and teaches in major universities around the world. His work in helping shape the culture at LinkedIn led Stanford University to build a graduate-level class around this ground-breaking work. Steve is frequently asked to appear on global TV and is a frequent guest on Bloomberg West, CBS, and CNBC.Throughout his career, the teams, cultures, and organizations he has led and helped build have been recognized as exceptional, “world-class” performers by the Wall Street Journal and Fortune Magazine.Before launching his firm, Steve worked as an HR executive for over 25 years at a wide range of companies and industries including ESPRIT, Fireman's Fund Insurance, Cisco Systems, PMC-Sierra, Electronic Arts and capped by serving as the first CHRO for LinkedIn from 2009 through 2012, taking the company from a private firm of 400 employees, through an IPO and helping set it up to be the powerhouse that it has become today. In 2021 Steve received the high honor of being invited by both The University of San Francisco and Stanford University to deliver their commencement speeches.Today Steve serves on the Board of Directors to three companies and also sits on the Advisory Board of several other progressive organizations. His passion is helping leaders and companies build compelling talent strategies.In August of 2021 Steve published a ground-breaking book on the Future of Work titled Workquake: Embracing the Aftershocks of COVID-19 to Create a Better Model of Working.Even before its official release it realized #1 on the Amazon list of Hot New Releases. In the summer of 2025 Steve launched a new podcast series called Workquake Weekly.Over his career, Steve has lived in Singapore, Canada, and the United States. He has interviewed, hired, coached and mentored thousands of employees and leaders within a wide range of industries and geographies. This is what sets Steve apart from others who speak about the future of work. Steve has lived deep inside the world of work as an employee AND as an employer. His experiences and achievements give him a unique and authoritative point of view, essential to all discussions about the future of work.Today Steve lives in California with his family. He is the father of four boys and the stepdad to two girls. When he is not speaking, teaching, or writing, you can find Steve coaching basketball, playing tennis, body surfing, driving his kids everywhere, or cheering them on at their activities.Steve graduated from Wesleyan University with a BA in History and received a Master's Degree in HR & Organization Development from the University of San Francisco.Workquake: Embracing the Aftershocks of COVID-19 to Create a Better Model of Working : https://a.co/d/3uORSF4Workquake Weekly Podcast: https://podcasts.apple.com/us/podcast/workquake-weekly/id1815731966Steve Cadigan can be reached at https://stevecadigan.com.About Mike Coffey:Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week.Mike and his very patient wife of 28 years are empty nesters in Fort Worth.Learning Objectives:1. Shift hiring strategies from evaluating what candidates already know to assessing their capacity to learn new skills quickly, as the shelf life of current competencies continues to shrink.2. Develop comprehensive internal talent mapping systems that identify employees' transferable skills and potential for different roles within the organization, similar to how companies track customer data.3. Create experimental approaches to remote work management rather than rigid policies, to determine what productivity and culture practices work best for specific team dynamics.

Sparked by a Wall Street Journal piece on McKinsey, we ask: Is AI an existential crisis for consulting firms or their greatest chance to reinvent strategy, talent, and client value? The post AI: Existential Threat or Opportunity for Consulting Firms? appeared first on Rattle and Pedal.

durée : 00:04:34 - Le Grand reportage de France Inter - On la connaît pour ses célèbres codes rouges : code civil, code pénal... L'entreprise Lefebvre Dalloz est le leader de l'édition juridique en France. Mais les salariés vivent mal la réorganisation du groupe initiée en 2018 avec l'appui de McKinsey. Ils dénoncent un management “brutal”. Vous aimez ce podcast ? Pour écouter tous les autres épisodes sans limite, rendez-vous sur Radio France.

As Ireland's economy thrives - with record low unemployment and high levels of educational attainment - a new report from McKinsey & Company, commissioned by Generation Ireland and supported by JPMorganChase, highlights the urgent need to close the country's growing tech skills gap through inclusive adult education. Ireland's technology sector is poised for significant growth, with projections indicating the creation of 40,000 new technology roles between 2025 and 2030, subject to changes in the Irish jobs market from international tariffs and AI market disruption. Yet, this promising growth is hindered by a formidable skills gap, as 83% of employers report significant difficulties in reskilling, while fostering social mobility, helping underrepresented groups access careers in technology. Ireland's technology sector is poised for significant growth, with projections indicating the creation of 40,000 new technology roles between 2025 and 2030, subject to changes in the Irish jobs market from international tariffs and AI market disruption. Yet, this promising growth is hindered by a formidable skills gap, as 83% of employers report significant difficulties in sourcing skilled professionals. This report, for the first time, delves into the intricacies of this challenge and proposes bold solutions to ensure Ireland's continued leadership in the tech sector, anchoring on the ability to unlock the opportunity from latent talent pools, with thousands of people who are motivated and intrinsically well suited to these careers, but need a clearer pathway and formalised training to do so. Despite the success of current government initiatives in equipping a large segment of the population with the necessary education and training through delivering industry-leading levels of degrees and apprenticeships, there remain pockets of society where barriers to entry persist. These barriers, which include a lack of formal qualifications and systemic socioeconomic disadvantages, hinder social mobility and exacerbate inequality. There are many education pathways in Ireland, such as Universities, corporate bodies, SOLAS FET initiatives, and NGOs. Each education pathway has inherent access challenges for people with barriers to entry; however, some educational pathways have been proven internationally to lend themselves to be a transformative way to build social mobility. To address these challenges, the report recommends a multifaceted approach to upskilling and reskilling, emphasising the importance of lifelong learning. Key ideas include creating affordable and accessible education pathways, engaging employers in co-creating training curricula, and providing targeted support for individuals most at risk of exclusion from the workforce. The report also highlights the potential economic benefits of improving social mobility, with estimates suggesting that enhancing education and employment opportunities could increase GDP by 3-9% across European countries. In Ireland, addressing childhood disadvantage alone could recover approximately 4% of GDP annually. Drawing inspiration from successful European models, Ireland can implement skills strategies to meet employer needs while fostering social mobility. These programmes have demonstrated the potential to uplift individuals from disadvantaged backgrounds, equipping them with the skills and confidence to access high-quality jobs and achieve economic independence. To maintain its leadership in education and skills, Ireland could establish a pathway to lifelong learning and enable targeted interventions for rapid education to meet the market's evolving demands. This report underscores the critical role of targeted rapid adult education in bridging Ireland's technology skills gap while promoting social mobility. By prioritising the inclusion of underrepresented groups and investing in scalable, targeted training programs, Ireland can unlock the potential of its untapped talent pool, create a more equitab...

Send us a textWant to land a consulting role in Canada? This episode walks you through everything you need to know about breaking into consulting in 2025.We cover:The current Canadian consulting market and how it differs from the U.S. and U.K.3 recruiting power moves you can apply immediatelyKey target schools, top firms, and the hiring timeline2025 salary preview across McKinsey, Bain, BCG, and moreFor the complete playbook, download Management Consulted's 2025 Canada Recruitment Roadmap – free. It's packed with firm-by-firm insights, deadlines, and strategies to help you land an offer in Toronto, Montreal, Vancouver, or Calgary.Additional Resources:Review 2025 Canada consulting application deadlinesJoin Black Belt, an expert prep program that's helped hundreds land offers in CanadaPartner Links:Stax is hiring! See open roles and requirementsListen to the Market Outsiders podcast, the new daily show with the Management Consulted teamConnect With Management Consulted Schedule free 15min consultation with the MC Team. Watch the video version of the podcast on YouTube! Follow us on LinkedIn, Instagram, and TikTok for the latest updates and industry insights! Join an upcoming live event - case interviews demos, expert panels, and more. Email us (team@managementconsulted.com) with questions or feedback.

Subscribe to DTC Newsletter - https://dtcnews.link/signupIn this episode of the DTC Podcast, we sit down with Drew Marconi, Co-founder and CEO of Intelligems, to dig into the real way brands should be thinking about testing in 2025.Forget just optimizing for conversion rate or AOV. The smartest brands are now optimizing every site change—pricing, shipping, offers, content—for one thing: profit per visitor.Drew shares how Intelligems helps brands move beyond surface-level CRO and into truly strategic decision-making by treating pricing, shipping, and discounts as testable business levers.Stop guessing, start knowing. Install Intelligems for free: https://apps.shopify.com/intelligemsKey Insights:Why profit per visitor is more than conversion rate or revenueIt's the only metric that balances AOV, margin, and conversion—and captures true business impact.What most brands get wrong about pricingMany haven't touched prices in years or are afraid to test them. Drew explains how to approach price testing without backlash.The roadmap to build a culture of experimentationFrom VP-level buy-in to weekly testing meetings, learn how the best teams are structured for consistent optimization.How to test pricing, offers, and shipping intelligentlyGet the real-world tactics behind straddle tests, dynamic discounts, and testing offer mechanisms.Agentic AI is coming to testingDrew breaks down how automated agents will soon handle ideation, test execution, analysis, and rollout—without human bottlenecks.If you're still optimizing for revenue or conversion alone, this episode will change how you think about growth. It's not just about what wins the test—it's about what drives profit.Timestamps00:00 – The state of A/B testing and pricing strategies02:15 – Drew's journey from McKinsey to founding Intelligems04:30 – Why pricing needs to be broader than just the list price07:10 – Dynamic pricing fears and consumer perception09:20 – Building effective testing roadmaps for DTC brands12:05 – Running price elasticity tests for better profit per visitor14:30 – Personalization strategies based on traffic sources16:45 – Optimizing Black Friday & holiday offers through testing19:30 – Creating a culture of experimentation inside your brand22:40 – How high-performing teams structure ongoing testing cycles25:10 – Statistical significance, confidence intervals & testing duration28:20 – Measuring profit per visitor vs. focusing on conversion rate30:15 – The agentic AI future of A/B testing & infinite experimentationHashtags#ABTesting #PricingStrategy #EcommerceGrowth #DTCBrands #ConversionOptimization #Personalization #ProfitPerVisitor #BlackFridayStrategy #AIAutomation #MarketingAnalytics Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Lesley Logan sits down with Jon Ostenson, author of Non-Food Franchising and CEO of FranBridge Consulting, to explore why franchising—especially beyond the food industry—is one of the most underutilized yet powerful paths to entrepreneurship. Jon shares how franchising gives you proven systems, built-in marketing, and a peer network, while also revealing what green flags (and red flags) to look for when evaluating opportunities. You'll walk away seeing franchising in a whole new light—with clarity and confidence.If you have any questions about this episode or want to get some of the resources we mentioned, head over to LesleyLogan.co/podcast https://lesleylogan.co/podcast/. If you have any comments or questions about the Be It pod shoot us a message at beit@lesleylogan.co mailto:beit@lesleylogan.co. And as always, if you're enjoying the show please share it with someone who you think would enjoy it as well. It is your continued support that will help us continue to help others. Thank you so much! Never miss another show by subscribing at LesleyLogan.co/subscribe https://lesleylogan.co/podcast/#follow-subscribe-free.In this episode you will learn about:Why franchising can be a faster, safer path to business ownership.The surprising industries thriving in non-food franchising.How semi-passive franchise models allow people to day jobs while building a business.The real numbers behind startup costs, royalties, and profit potential.Green flags and red flags to watch when evaluating franchise opportunities.Episode References/Links:FranBridge Consulting - https://franbridgeconsulting.com/Jon Ostenson on LinkedIn - https://www.linkedin.com/in/jonostenson/Jon Ostenson on Facebook - https://www.facebook.com/JonOstenson1/Jon Ostenson on Twitter - https://twitter.com/Jon_OstensonJon Ostenson on YouTube - https://www.youtube.com/@JonOstensonFBCBook: Non-Food Franchising by Jon Ostenson - https://a.co/d/29XayrQGuest Bio:Jon Ostenson is the Founder and CEO of FranBridge Consulting, which ranked 584th on the Inc. 5000 list as one of the fastest-growing companies in America. A former corporate executive and past President of ShelfGenie, Jon has sat on all sides of the franchising table—as franchisor, multi-brand franchisee, and now trusted advisor. Widely recognized as a leading voice in non-food franchising, he has helped thousands of entrepreneurs and investors explore opportunities across industries such as home services, wellness, senior care, and pet care. Jon is also the bestselling author of Non-Food Franchising, a practical guide for building wealth and business ownership without starting from scratch. Through FranBridge, he connects clients with over 600 vetted franchise brands and provides strategic, hands-on support at no cost to the client—helping them step confidently into semi-passive investments or full-time business ownership. If you enjoyed this episode, make sure and give us a five star rating and leave us a review on iTunes, Podcast Addict, Podchaser or Castbox. https://lovethepodcast.com/BITYSIDEALS! DEALS! DEALS! DEALS! https://onlinepilatesclasses.com/memberships/perks/#equipmentCheck out all our Preferred Vendors & Special Deals from Clair Sparrow, Sensate, Lyfefuel BeeKeeper's Naturals, Sauna Space, HigherDose, AG1 and ToeSox https://onlinepilatesclasses.com/memberships/perks/#equipmentBe in the know with all the workshops at OPC https://workshops.onlinepilatesclasses.com/lp-workshop-waitlistBe It Till You See It Podcast Survey https://pod.lesleylogan.co/be-it-podcasts-surveyBe a part of Lesley's Pilates Mentorship https://lesleylogan.co/elevate/FREE Ditching Busy Webinar https://ditchingbusy.com/Resources:Watch the Be It Till You See It podcast on YouTube! https://www.youtube.com/channel/UCq08HES7xLMvVa3Fy5DR8-gLesley Logan website https://lesleylogan.co/Be It Till You See It Podcast https://lesleylogan.co/podcast/Online Pilates Classes by Lesley Logan https://onlinepilatesclasses.com/Online Pilates Classes by Lesley Logan on YouTube https://www.youtube.com/channel/UCjogqXLnfyhS5VlU4rdzlnQProfitable Pilates https://profitablepilates.com/about/Follow Us on Social Media:Instagram https://www.instagram.com/lesley.logan/The Be It Till You See It Podcast YouTube channel https://www.youtube.com/channel/UCq08HES7xLMvVa3Fy5DR8-gFacebook https://www.facebook.com/llogan.pilatesLinkedIn https://www.linkedin.com/in/lesley-logan/The OPC YouTube Channel https://www.youtube.com/@OnlinePilatesClasses Episode Transcript:Jon Ostenson 0:00  Lesley, franchising is not right for everyone. I think there's some people that, to your point, are too entrepreneurial that want to put their thumbprints all over a business. And you know, it may not be a good fit for them. However, for the vast majority, it's my humble belief that franchising represents a better path to business ownership.Lesley Logan 0:15  Welcome to the Be It Till You See It podcast where we talk about taking messy action, knowing that perfect is boring. I'm Lesley Logan, Pilates instructor and fitness business coach. I've trained thousands of people around the world and the number one thing I see stopping people from achieving anything is self-doubt. My friends, action brings clarity and it's the antidote to fear. Each week, my guest will bring bold, executable, intrinsic and targeted steps that you can use to put yourself first and Be It Till You See It. It's a practice, not a perfect. Let's get started.Lesley Logan 0:53  All right, Be It babe. I have a topic we have never touched. I'm so jazzed about this, I actually found it really, really fascinating. And this year is like my year of being curious and understanding more and more about businesses as our business continues to grow. And so when I met Jon Ostenson, I have so much more knowledge, so much more understanding, so much more excitement and inspiration. And I really wanted to bring this to you, because I know how many of you are like, wanting to make other income, wanting to make more income, one of the questions I get all the time is like, how do I make passive income? How do I have another income stream? I know that managing your money in stocks can be overwhelming, and so I wanted to bring a whole topic to you that I think could be really, really fascinating. So Jon Ostenson is the author of Non-Food Franchising. His company is FranBridge Consulting and so we're gonna talk about franchises. And if you're like, oh, this could be so boring, I promise you, it's anything but boring. It's quite fascinating. Even if you never go into this, you'll actually like, look at franchises and different businesses in a whole different light. And I found it to be really eye opening. And I feel like a lot of my friends should be doing this, and I don't know, maybe, maybe I'll create a portfolio and do this too, but I now have so much more understanding, and I'm really excited for you to have that, because to be it till you see it in anything, the first thing we need is have answers and understanding and also some curiosity in a topic we might not have known anything about. So if you've been wanting to start a business, maybe instead of starting something new, you actually want to franchise and so here is Jon Ostenson. Lesley Logan 0:53  All right, Be It babe, I'm really excited. I've read the book by our guest today, and this is a really interesting topic we have never talked about, and I've always been slightly interested in, and now I'm even more intrigued. So Jon Ostenson is our guest today. Can you tell everyone who you are and what you rock at that's so unique, so niche and so wonderfully that we need to talk about it? Jon Ostenson 2:40  Yeah, absolutely, no. Jon Ostenson, here in Atlanta, Georgia, I've got three young kids I chase around on a daily basis, but you know, I spend most of my time helping my clients find the right businesses for them. And so, you know, we work with over 600 different franchise brands, and what I call Non-Food Franchising. So it's all these industries outside of fast food that incorporate franchising. And yeah, it's entirely free to work with us, and I get to help our clients navigate, what are the top opportunities given their background, their interest, what they're looking to do? What are those top available opportunities in their market that can be a fit for them?Lesley Logan 3:11  I so I really, this is, like, really interesting, because first of all, of course, growing up, I only knew like, food franchisers, and I'm just not into cleaning a kitchen. So, like, that was, you know, different. And then also, like, in my industry, there are now, like, franchises in in the Pilates world, but there's always been franchises in the fitness world. And I guess, like, I guess where we could start is, like, wait, why would someone do a franchise versus, like, start their own non-food business, you know, like, what, what would be like, the things that they're thinking about? Because one of the reasons I want to have you on is, we have had a lot of coaches who are entrepreneurial. And I also think, like, not everyone is an entrepreneur, but also I don't want to, like, tell people that, like, I think they need to figure that out for themselves. So why would someone franchise versus start something themselves?Jon Ostenson 3:59  Yeah, great question. And you know, franchising is not right for everyone. I think there's some people that, to your point, are too entrepreneurial, that want to put their thumbprints all over a business, and you know, it may not be a good fit for them. However, for the vast majority, it's my humble belief that franchising represents a better path to business ownership. You know, you've got a lot of things already in place. You've got a proven business model that's been successful in other markets. You've got a coach on the sidelines in that franchisor that's supporting you and their team. You've got other franchisees that are living the same thing day in, day out, in their markets. You're constantly exchanging best practices. You're in business for yourself, but not by yourself. And, you know, being able to step into a business where on day one, the marketing is pretty close to optimized because they know how to run, you know, and the franchisor is doing a lot of that for you. You've got efficiencies and supply chain, and there's just a lot of opportunity that franchising opens up. And what I tell our clients is, hey, you may double down and triple down on franchises and build a whole empire of franchises. A lot of our clients do, or you may decide, hey, after franchising, let's go start my own business. I guarantee you that next business is going to be better for having had that franchise experience and understanding, how do you stand up a business, what are the best practices in the processes that go around it? Lesley Logan 5:09  Yeah, I mean, like, I think that's really cool, because I remember, you know, when I wanted to, first of all, when I became a Pilates instructor, I never thought I'd own a studio, because I worked at a I rented from a studio, and I saw how much stress she was under, and then I worked for a company, high end fitness business, and I got to run a studio for them. And I was like, oh, this is so nice, just to have everyone tell me the budgets, and tell me how much people are getting paid and and do all the do all the math, and then I can just do the thing that I really love. And so in a way, that's kind of like what you're saying, like a franchise is a proven like, it's a business that's already been in existence. It's proven, like, who they're for, what they do, how they market. And so you get to kind of hit the ground already running, in some ways, am I right?Jon Ostenson 5:53  Yeah, you start on third base instead of first. You're not having to test everything now, in exchange, you're paying a royalty back to the franchise or right? And franchising is just like everything. Not every company is created the same. Every industry has got good players. You've got ones that aren't as strong. That's where we come in to help our clients really identify the companies that are providing the most value, that can get them to where they want to be.Lesley Logan 6:13  Yeah. So I guess, then I guess maybe I should have started with, what is a franchise. Maybe I should have started there. And then also, if you can talk about, like, do, do companies that are franchises, they have already been in business before they're selling off businesses, or they they start out that way, like, do you get it on the ground level? Jon Ostenson 6:34  Yeah, well, hopefully they've already proven out the model, at least in one location, if not in multiple locations, you know. And they're well capitalized, they've got a team to support franchisees, but no franchising at its roots, you know, it's really three things. That's, it's a shared brand, we all know that. But then it's, you know, that there's a system, and there's guidance, and there's value being provided from a home office to that franchisee, to that location. The franchisees give me some sort of payment back in the form of a royalty, typically, to that franchisor. So it's really those three things. So there are companies out there that are probably operating as franchises that may not have franchise, but technically, that's what a franchise is. And again, when I say the F word franchise, people think fast food. I mean, that's what comes to mind. But there's so many different industries out there outside of food, and I've got nothing against the food guys. We need them. We support them. But again, there are easier ways to make money that may require less employees, less operating hours, that may carry higher margins because you don't have the food waste, they may be less susceptible to consumer whims. I always say that frozen yogurt was big until it wasn't. Most of our clients are liking opportunities that aren't trendy. They're not going out of style, and they'll always be mainstream.Lesley Logan 7:46  Yeah. Can we talk about like, what are like some of the, what are some of the non-food franchise like, either if you want to name names, or if you want to name like areas of business? Because maybe it would help people to hear like, there, there's actually franchises in an industry they already have experience in. Jon Ostenson 8:01  Yeah, you know. And I'd say 90% of our clients get into something in an industry they don't have experience in. And that's the beauty of franchising, is it allows for those pivots, but you take the transferable skill set. So yeah, examples there, we're seeing a lot of interest, I'd say in the general theme, it's businesses that will do well regardless of the economy, regardless of tariffs, regardless of, you know, other exterior factors. And so it's things that people will always spend money on. So home and property services are a huge area. Health and wellness. McKinsey just came out with a study saying it's now a $480 billion a year industry in the US, growing at 10% so health, you know, wellness, is now mainstream, which I know you would agree with it's categories like kids, pets, seniors again, things that people will always spend money on regardless. And you know, within these there's so many different niches. I mean, I can just, you know, I'm thinking of in-home senior care. We have a lot of clients doing that, but then I've had clients that have been placed there that came back said hey Jon, what's a tangential opportunity that can tag onto this, and I introduced them to one that provides wheelchair ramps and stair lifts and retrofitting within a home, allowing people to age in place. Youth soccer, I've had so many clients do well in youth soccer, tutoring, kids-related, pets, everything from pet grooming to pet boarding to dog training, you know, but. Lesley Logan 9:19  That's crazy, because I would never have thought those things. And also, like, I because we travel around the world. We were talking about that before we hit record, I find myself, like, like, in shock. Sometimes I see a business and I'm like, like, how much did they need to get started? You know? Because, like, what I love about like, like, one of the things that kept me from starting my own studio is, like, just the barrier of entry. I didn't know how to read a lease, I didn't know what kind of insurance I needed to have outside of what the insurance I had as a renter. I didn't know that. And then I had to, like, buy all the equipment, and then it's like, oh, like, literally, my clients came the first like, where's the trash can? I was like, oh, yeah, we need a trash can. Like, you know, you know, right? Like, I was like, I was like, flying by the seat of my pants. But like, what you're saying is, like, I, if I was like, I need a change in my life, or I actually just want to have something that's working alongside what I'm already doing, I can go into another industry, and then they already have the blueprint. So, like, I already know how much it's going to cost me to go all in. I know how much it's going to cost me to run it, and I also have an idea, in theory, at least as I learned this from your book of, like, what I could make off of this investment, which is a little different than stock market, like you think. I mean, we all hope it's going up right now, we're riding a different wave. But, like, but like, you know, so am I right when I say, like, there's like, a nice blueprint there that kind of allows you to know more about what you don't know? Jon Ostenson 10:43  Absolutely. No, you go in and you know, nothing's ever a sure thing, right? I never want to pretend like it is. Business ownership is hard. It takes work. If it was easy, everybody would be a business owner. But franchising does make it a lot easier and a lot more predictable, right? I mean, that's why banks love providing SBA loans to franchises over startups, right? It's just more predictable, and the success rates are obviously a lot higher all the data shows, you know, but I'd say, going in, you know, there's a whole exploration process, and that's where we take our clients through, hold their hand as they're having these conversations with their franchises. You know, learning a lot, asking good questions. They, they get a chance to talk to other franchisees in that system before they ever buy. You know, they get kind of the inside knowledge. They get a franchise disclosure document, which is the history of the franchise and all the information. And to your point, the financials on the all in investment. And you know, there's going to be some variability in there, but it outlines that, and then talks about the historical financial results, what you could expect to make if you execute according to plan. And so you know, you can make disproportionate returns on your investment. Again, because you're, you're putting effort in, right? If it was just thrown in an index fund, you know, you're not going to be able to make, you're going to be capped at what you can make. However, with this, you also get the tax benefit. So it's really a, I call it the trifecta. You're, you're building towards cash returns. You're obviously building an asset that's going to have exit value down the road, and in all likelihood, you'll sell to another franchisee in the system. That's very common. And then third, you get the tax benefits of business ownership. And if you have a W2 job or spouse with a W2 I mean, this could be a great offset. I mean, there's so many levers that the government set up the tax playbook to incentivize business ownership.Lesley Logan 12:19  Yeah, well, one of the reasons why we love being a business owner, I definitely enjoy those. I want to, like, just kind of tap into something, because you talked about, like, being a W2. So realistically, how many people do you know, like, have a job and then have a franchise that's successful? Like, are they overworking? Are they 120-hour work week kind of person? Or, like, is that a normal thing that people can do?Jon Ostenson 12:43  Roughly half of our clients start out with a manager in place. It's what franchising would call semi passive or semi absentee or executive model. I always want to say hey, stop. You know, let's not sugarcoat this. It takes work to stand up a business. You know. I don't want to ever pretend like it doesn't so, you know, it is very doable within a franchise system, because you've got a franchisor and their team supporting that manager that you put in place on a day to day basis, they can answer a lot of the questions and kind of hold their hand. So it takes some of the burden off of you. So much of it your ramp up time and success comes down to who you put in that place. You can have a great vehicle, you still have to have a great driver, so someone that has fire in the belly that you incentivize. You know that's a hard worker. They can make your life very easy, but if it's not the right person, you can find yourself with some headaches and leaning in. So I'd say that is the biggest variable that I see. But I've got so many success stories of clients that have gone that path. I should always want to make sure that they go in eyes wide open, that in the early going especially, it will take work.Lesley Logan 13:43  Yeah, yeah. I mean, like, I think that's really important. Okay, let's just take, take a step back, Jon, how did you get into doing this? Like, did you, did you always know, like, you would be in franchises? Like, did you fall into franchises? Like, tell us the journey that got you here. Jon Ostenson 13:56  Yeah. You know, like so many of your listeners, I spent many years in the corporate world, and you went to grad school and did all the things you're supposed to do as a W2 and had a great run. But, you know, had that desire, like so many, to be a business owner and to do something more entrepreneurial, and didn't know what it what it looked like. And I really fell into franchising. So about eight years ago, I left the corporate world, assumed the reins of a business called Shelf Genie, which is a large franchise system. I served as their president, supporting our home office and all of our franchisees, and I really fell in love with the franchise model through that experience. And I just saw how so many different backgrounds got involved in a shared system because of the support that we were providing. So long story short, I partnered with the founder of that company. We spun off. We've invested in franchises ourselves. I've continued to invest in franchises on my on my own outside of that, so I've been a franchisor. I am a multi brand franchisee as well, and started the consulting practice about little over six years ago, and now I give it most of my full time focus, and just love helping others connect the dots, because I just hear the same conversations every day. So many people, oftentimes midlife, they're saying gosh, you know, I've looked around. And they all know some business owners, and they see them out playing golf or, you know, going to their kids activities. And they say, there's a little bit of FOMO, right? And, but they say, I don't have that genius idea. I'm a little risk averse. I don't know where to start. That's where I come in and say hey, look at all these other people that have done done this through franchising with similar backgrounds, and here's why it worked for them. So absolutely love helping them. I personally, on the franchisee front, this just shows a little bit of the variety out there. I kind of like home and property services personally. So I've got one business that works on parking lots. It provides asphalt paving and line striping, you know, non sexy need based industry, right? I've got another one, is almost like an equipment rental business. It provides temporary walls like containment walls around renovation projects and construction sites. It's a great B2B business. I've got one that this is kind of more in the health and wellness genre. It's uses 3D printing to provide custom inserts and insoles for shoes, right? It talked about a niche, right? But we cater a little bit to the older population. So I've got it down in Delray, Florida, which is a great market. I've got another one where I'm on the franchisor side, I'm invested that provides custom pull out shelving for your kitchens and pantries and stay at home moms are great for that business. They're great designers. They can work when they want to and go in and be very conversational, and it's just cool that, you know, we're creating a lot of jobs out there and helping a lot of communities.Lesley Logan 16:28  Okay, that is so all of those things, I would not have thought that, like, those are franchises. I guess I just thought, like, some guy in Las Vegas, like, start a business, like, putting fences, you know, and then it's like, but then I do see like, oh, it's a company. And then you're like, how, like, how, who got into, like, having a business in every city that has, like, fences. But now that I'm like, you know, now that the wall been pulled over my eyes, I can under, away from my eyes, I can see like, oh, these are companies that got started, and then they had success, and then they basically created a blueprint that they could sell to other people, and then that's how they spread their wings, because they've got good systems in place. And then people like you, or people like listening are like, Oh, I could do that. I actually, like, I have the funds for that. I like that area, or, you know, I can have the time for that. I just wouldn't have thought that those are those. There's things out there. And I was reading your book, one of the things that we all have to realize is, like, there's a massive population of people who are getting older, and there is not enough like services for them, and so like to be able to get into a franchise that is like servicing those people that they for a necessity they need. It's kind of nice, I guess. I have a question, how much of what you have to do as a franchisee, as far as the marketing goes, like, are you curating the marketing? Does the franchise or that's the parent company, right, like the owner, do they come up with a marketing strategy and you just, like, put it out there. Like, I guess I'm wondering, like, how much of it do you be creative? Because I have a lot of people like, I want to do this, but I hate social media, or I hate writing a newsletter, or I hate doing the the money and the taxes, like, how much does the actual franchisor do for you? Jon Ostenson 18:06  Yeah, it certainly varies, but I'd say in most cases, the franchisor leans in pretty heavy on the marketing side, and that's one of the value adds they're bringing. So they're creating collateral and brand standards and customizing things for you for your location. But you know, typically they have an in house marketing team. They may partner with an outside digital marketing firm that's running all your Google ads and social media ads and such. Oftentimes, they encourage you to get involved on the organic side of social media. So it's, hey, I've got a home show coming up. Hey, look at this great job. We just got a five star review. But again, if you need help with that, most of them are able to lean in pretty heavy, because I do have a lot of clients like you said that they hey, I don't want anything to do with marketing or lead generation. And I, you know, in some cases you have franchises that have national accounts. I mean, that's a great lead generator. In some cases, they have an in house call center that's actually sometimes making outbound calls, or, at a minimum, taking inbound calls, setting appointments for you. So, you know, as you go through the expiration process, you want to say, what, what value is that franchisor providing for the royalty that I'm giving them? And, you know, make sure that there's tangible things that they're doing for you, oftentimes on the marketing side as an example.Lesley Logan 19:11  Yeah, okay, you talked about royalties, I guess, for the person who doesn't understand what that means. What is that? And then what are we what can someone expect on like, maybe not like the best end, but like an average, an average earnings.Jon Ostenson 19:26  Yeah, so I'd say six to 8% royalty typically is common in revenue, and when you look at financial projections of a franchise system, they're always going to net out for that royalty, right? I mean, that's part of the business model. But again, those are oftentimes expenses that you would be paying on your own elsewhere. From an earnings standpoint, well, first off, from an investment standpoint, I mean, we have some clients who are getting into big seven figure deals, but most people like when you look at service-based businesses and you're all in investment, your franchise fee, startup costs, several months of working capital, oftentimes you're in the 150,000 to 300,000 range, all in. And some of our clients are using cash, most like the idea of using an SBA loan, where maybe they put in 50,000 cash and then they use an SBA loan for the balance. Some are using an old 401-K from a previous employer, and rolling that over, which is very doable through what's called the ROBS program. So we help them with all of that. But from an earnings standpoint, it definitely varies. You always want people to take a conservative approach. There are businesses that will start cash flowing as early as three months in. Oftentimes, what you see is maybe six months, six to 12 months, somewhere in that range. Again, we always want to be conservative, but no you can make disproportionate returns. So let's say your all in investment was 200,000 from their businesses out there, where you can conceivably do a million dollars for first year. I mean, there are a good number of those. And oftentimes you're kicking off 15 to 20% to the bottom line. So call it 150 to the bottom line. And you may not get that in year one, but that may be your run rate at the end of year one. So 150 on an investment of 200,000 that's 75%, and then you're doing, you're doing that every year, and you're going to sell that business down the road. So again, but you're putting effort in, right? Lesley Logan 21:01  Right, well, well, and it's like, like, I'm just, like, just forever. I, when I opened up my studio, which was a small studio, I, no, my bank did not give me a loan. I've been in business for so many years, like, look, I make, I make over six figures, and I just want, like, a $40,000 loan. And they like, laughed in my face, so I used a credit card. But it was, the investment was like, $40,000 in equipment, all I had to do, and then obviously my rent and everything. And of course, yes, I, because it was on a credit card, I paid that shit off. But, but like you do only have to, ideally, only buy that equipment one time, right? So there's that. But to to your point, like the money that or time I had to spend on marketing my business, on coming up with the marketing, on testing it out, on doing all that stuff, on also collaborating, also doing the organic, also all that stuff, it starts to go sometimes you're like, it would be nice if someone could take this off. And even if you're like, oh, let's all just hire an agency. Y'all, I have talked to marketing agencies. They are not just 6% like some like, you know, when you think about, like, the marketing agency and the account and the organization and the hiring practices and the onboarding, all that stuff costs money, and so sometimes it's kind of like, it's almost like it's 50% it's 50 one way, 50% one way, half it does another. It's kind of like, if you really want to make your own thing and be your own thing, then go do your own thing, and you'll have all the same expenses. But I can't believe, and I don't know, I can't believe it that an SBA loan would be easier to get if you're in a franchise. But it makes sense, because there's a proven track record from all the other businesses, and the SBA is like, oh, this is like, very risk free. It took us a pandemic to get an SBA loan because they were just giving them away. And then recently, a lovely bank helped us get an SBA loan. But, like, it's not easy when you work for yourself and a non proven kind of a thing to get loans. So it sounds really cool that that would be an option for people. Jon Ostenson 22:51  Yeah, and probably two thirds of our clients use them. We really don't have issues getting them. As long as you have semi decent credit, then you know, they have that confidence in the franchise.Lesley Logan 23:00  That's so cool. That is really cool. Okay, so I guess you know there's, there's probably people going, oh my gosh. Like, I don't know. Like, I'm not confident as a business owner. Do you have to have, like, would you suggest, like, you have to have some sort of management experience, or do you have people who, like, do the franchisers like, support you in leading a team and how to lead the business that you're doing. Or, like, are you having to figure that yourself? Jon Ostenson 23:26  Yeah, there are some franchises where you really don't have to have a team. You know, you can be kind of a solopreneur in a way, or maybe have an assistant. Most of them do involve people. And people always ask me, what, what does it take to be successful in franchising? And really, it's two things. It's one, you're good with people. You don't have to be great, but you have to be someone that people want to work with, work for work. So that's just Business 101, and then secondly, your willingness to follow a system, where I see people get in trouble in franchising is that they come in and they think they're the smartest guy in the room, and they don't have the humility to actually learn from others and to follow a system, even if they have questions. When I was at Shelf Genie, our best franchisees were the ones that followed the system the closest. That sounds so cliche, but it's true. Lesley Logan 24:04  I mean, just being in business myself for 15 years, like, how, like, there are some days I'm like, I just wish there was a fucking blueprint that I could just wake up, follow, like, there's days and I'm like, so I can't imagine, like, not only take advantage of that, but I guess, like, maybe that would be the person who wouldn't be right for franchising, and maybe they shouldn't have gotten into it in the first place.Jon Ostenson 24:29  Yeah, no, I've seen clients do very well within a franchise system, and then, you know, I had a client that didn't do well in it, and the feedback from the franchisor was said, what's going on? Why is it working for them and not for them. You said, we've coached them, we've done everything we can, but they're not willing to follow the system. (inaudible) But certainly, if you have any business experience that you know, those transferable skill sets definitely help and maybe give you a leg up. But I've got plenty of clients, you know, doctors or a big client, mainly clientele of ours, most of them don't have business experience. They may be really, they're like, smart and smarter than their little niche but they don't have that business experience. They love the idea of, they know how to learn, and they're willing to learn, and they're willing to follow the playbook the textbook. Instead, they come in and they say, Hey, we want to flex that intellectual muscle. And most of them are keeping the day job. You know, they've invested too much to walk away from that. But they put a manager in place, and they go out and run a restoration business, or a mobile pet grooming business, something that allows them to flex that intellectual curiosity a little bit.Lesley Logan 25:29  That is so cool. I just think it's so cool, like I was, I never thought about, I'll be really nice, I actually never thought about owning a franchise. I have been wondering and been very curious of like, what if I wanted to open up something that I made into a franchise like that has been on my mind a lot lately, but the more I read your book, the more I'm like, what a cool investment strategy. Like, you know, just to diversify how you're investing for retirement and wealth, and, like, generational wealth. I don't have any kids, but like, it would be cool to have have have another way of having an income stream or or a way of growing wealth without having to, not that it's not work, but also just not rely solely on, like, what my wealth manager is doing with my stocks.Jon Ostenson 26:13  Oh, because so many of our clients do have kids or family members that they plan on bringing in on the business over time and kind of setting an example for them to learn from as well, and of taking a risk, if you will, a calculated risk. But now from an investment standpoint, I'm an all of the above investor. I invest in real estate and energy and the public markets and private credit. I encourage people to do all that. I just think the business ownership can have a unique place in that portfolio, and there's a whole lot of tax benefits and other synergies to come from that. So I'm not against any of those other investments. I just think it's an all of the above approach. And a lot of our clients invest in real estate too, some more actively than others, but there's a lot of synergy between those two, I think, from a mindset standpoint, from a tax advantage standpoint, and then directly from an industry standpoint, a lot of these businesses support real estate.Lesley Logan 27:00  What are some, like, green flags about a franchise, or some red flags, like, what are some things that we would like? You'd be like, oh, this looks really this looks really good. I think a client would do really well with this. And then what are some like, ooh, maybe, maybe watch this one, or don't, don't sign up for that.Jon Ostenson 27:16  You know, certain the brand is more important in certain industries. I mean, certainly, food, hotels, things like that. You know, but in a lot of industries, I think about insulation, that's a $50 billion a year industry, no one can name an installation company, right? And so that's less important. But still, some of these industries, you know, if it's a household name brand, then it's probably sold out in all the good areas of your market, right? And so oftentimes, we find ourselves working with more emerging franchises. You know, they may have five locations, 25 locations, 50 locations. Yes, they haven't been around forever, but they're growing fast. And really, the what I look for there, it's the competitive advantages, it's the financial models got to be very robust, because you have a smaller sample size to look at. You've, you know, the early franchisees have to be saying positive things about their experience. But then a lot of emphasis I put on those companies is the leadership team. I want to see a good blend of industry experience, but also franchise experience represented on that team that's essentially going to be your business partner. So I would say that the people involved on the other end, I can't underestimate that enough. That's something I emphasize with our clients. Let's vet them. Those are the ones that you want to have a good relationship with that are going to be supporting you day in, day out. You know. I would also say, you know, make sure that, if it's an early stage franchise, make sure it's well capitalized. You know, they've got plenty of assets in the bank. I have seen companies, at times, rush into franchising thinking it was their gold mine and they needed to have a pot of gold going in, because it's expensive to franchise, but no, private equity loves franchising, you know, they they invest strategically at the franchisor level very oftentimes, just they love the model and kind of these industries that they play in. There's a lot of smart money getting involved. But I always encourage people, you know, and that's why we set up our exploration process the way we did. And, you know, I'm essentially a real estate broker buffer franchises, and so I help our clients understand what's going on behind the scenes, how to think about this, the questions to ask, provide them with a lot of resources, and then we simply get a referral fee from the franchise brand on the back end when a placement happens, like a real estate model, you've got the seller, and none of that's passed on (inaudible).Lesley Logan 29:17  So that's why you're free. Because, like, I couldn't believe it. I was reading the book, and I was like, because to me, you know, one of the one of the big hurdles for a lot of people is like hiring a coach to help them make the best decisions. You have to have the money for that and hope that it works, but to work with you, you know, it's just free for for the person wanting to work with you. So like, you get paid because the franchise company pays you like a real estate so, got it. Jon Ostenson 29:40  For them, it's a sales and marketing expense. None of that's passed on to our clients at all. So you know, whether they go directly to a brand or go through us, they're paying the same franchise fee. So it's a nice, it's really a great model, and, yeah, we're able to help a lot of people through it. Lesley Logan 29:58  That is so cool. Yeah. I mean, so you did this six years ago. Okay, so you started right before everything shut down. Like, can we just go back? Was it, what was the be it till you see it, or what would, like, the things you had to do? Because, like, my goodness, during that time, a lot of franchises could be open. A lot of franchises had, like, limitations. Did you worry that, like, this was going to all, like, be affected negatively. Like, did you see the light at the end of the tunnel? Tell me about it. Jon Ostenson 30:25  Yeah, you know, just like everything, we're all questioning what's going on there for a few weeks, but then as soon as the dust settled, I mean, the franchise deals started happening again, and people started jumping back in. They said, I want something that I can be in control of, and I really don't want to go back to the office. I really, you know, a lot of people took time to think about what they wanted to be until they saw, you know, and they said, you know, that's the time a lot of introspection, which led to a lot of people saying, maybe now's the time. If I don't jump now, when am I ever going to do it? So, you know, there's a lag effect. Some of those late adopters I'm still having calls with now. They're like, I've been thinking about this for years, and most of them are realizing there's never a perfect time to jump into business ownership. But, you know, good number of them realize, hey, now's as good of a time as ever, as ever. And yeah, for me, you know, I love what I do. I've had teams in the past of, you know, 50 employees, and you know, I can do that, but that's not what I love doing. What I love doing is working with clients. I love strategy. I love seeing business models being out there at the tip of the spear, and so I've really structured my business now. I had that vision early on that, hey, I'm going to play to my strengths and how I want to spend my time, and that's what I've built. So yeah, love our model and how I get to help people and engage with clients all day.Lesley Logan 31:35  Yeah, so in that because, like, we talked to a lot of people get really passionate. And I think what, especially when I work with studio owners, like, sometimes their passion becomes like a prison because they like, stop taking care of themselves to like, do their passion like, how do you prioritize yourself so that you can have the mindset and the wherewithal to help the people that you like to help?Jon Ostenson 31:54  Yeah, I'm probably one of the more intentional people that you'll meet in that regard. You know, I think through things in the area of five domains, you know, faith, family and relationships, but then also finances, fitness and franchising. So my 5F framework, if you will, you know, but I'm constantly evaluating and balancing, you know, how my day is spent in each of those so, you know, work out on the fitness side. You know, the trainer a couple times a week, and got my infrared sauna and cold plunge and red light and all that here in the office. And, you know, coach my kids teams, you know, teach their Sunday school. You know, try to balance everything and very blessed, very thankful for what I get to do, and that allows me to do the other things I want to do. And I will say I'm the hardest boss I've ever had. You know, business ownership isn't easy. I work myself hard, but there's so much flexibility, and I'm just thankful. I pinch myself every day having had a W2 job for many years, I could, can never imagine doing that again.Lesley Logan 32:48  Yeah, I understand that. Okay, this is a really, like personal story we had. Our health insurance company is contracted with another company. Maybe it's a franchise that, like, comes to your house to, like, do, like, your physical, which is, like, just the meetup, just the heart, the lungs, just the blood pressure, and then, like, talk to you about, like, what doctors you want to see this year. And the whole time I was like, this feels like a scam. Are you casing the joint? Like, what are? What are? I'm like, I feel like this, this is too good to be true. And then they left and my husband are just like, let's just pretend it's not a scam. How lucky are we that we could set aside the time in the middle of a workday at our home to, like, take care of our health, and then, like, go back to doing the things we love everyday. Working for yourself is, like, the hardest thing, even if you work for yourself, for your own franchise, like they're running a business is, you know, there's only so many days where there's not an obstacle. You're like, what the fuck just happened there? But when you are realizing it's all part of the plan that you set out, like when you actually got what you wanted, it is worth pinching yourself. So I love that. Thank you for sharing that. And I also we second y'all red lights, cold plunges like, work out, move your body. It makes running your business, whatever that is, so much easier.Jon Ostenson 34:07  Absolutely, absolutely, no, fully agree. Lesley Logan 34:09  What are you most excited about right now? And like, it can be like in the franchise world, or it can be in like, in your business. Like, what are you most excited about right now? Jon Ostenson 34:16  Yeah, you know, I I practice what I preach, and I love just trying new things and then bringing them to my clients. So for me, I've got my consulting practice, and then I've got all these franchises and other investments in a holding company, and I'm just, this is the nerd side of me. I'm just realizing all these different tax plays and alternative investments and how they can work together, and I'm bringing in the best of the best advisors, and, you know, really trying to level up. That was my theme last year, was level up. I'm like, am I with the best bank out there? Am I with the best concierge doctor? Am I with the best financial advisor? I identified 25 different areas, and this took time by one by one, leveled up in each of those. And said, if I'm not working with best in class, why not? And so I'm just thinking through that lens, and I think it's helping our clients to just kind of say, you know, let's get off the sidelines. Let's just forget the status quo. Like, how do we level up and get better? And you know, whether it be personally or those that we work with in every area.Lesley Logan 35:11  That's so cool. Thank you for sharing that. Because I, I think it's really easy to just keep doing the same thing, and you're like, well, this works and this works. And like, going back to that the bank that gave us SBA loan, I told my husband, I was like, well, why aren't we working with that bank? Like, why is that is not our bank? Because our bank certainly didn't help us. So why are we not with that bank? And it was like, one tiny thing, and I'm like, can we figure out a way around that one time? This seems so stupid. I want to work with a bank that's going to give me money whenever I want it. That's why, why I have a bank. It's not like they're getting interest. I'm not making any money off them. So I so I find, like, it's, it's effort to go through and figure out what that is. And then there's that change, which most people don't like, but then it's like, but then you have, like, the best of the best. So, you know, I think that's really cool.Jon Ostenson 36:01  Yeah, absolutely, you know, unfortunately, I've got the best wife, so I'm not up leveling there.Lesley Logan 36:06  That's good to know. That's good to know. Shout out to her. Okay, is there anything I didn't ask you, because this is a new topic for me, so I really want to make sure that, like, we covered all the bases that you think we needed to. Is there anything to ask you about franchising and getting into it that you want to share with us today. Jon Ostenson 36:22  Yeah, you know, I think we really hit a lot of the hot topics. You know, we're seeing more interest than we've ever seen. I think, for a variety of reasons, our biggest challenge is not lead flow, it's, it's, you know, just the opportunities. They move so fast in good markets. So I would encourage people, if anyone has an interest in exploring, there's no downside, there's no cost. I just hear testimonial after testimonial of franchising wasn't on my radar. I was looking at existing businesses. And actually, that's a good topic. A lot of our clients say hey, we've been looking for an existing business. Here's what I hear. We've been looking for four years, five years, six years. We've been under LOI, letter of intent for five companies, six companies, due diligence didn't shake out someone else outbid us. We uncovered this. And due diligence over and over again, and then they come around to franchising. They say, wait a minute, I can get into franchising without having to pay the premium of an existing business, without having to have the risk of change in ownership. I mean, you're going to lose some key employees. That just happens when you have a change in ownership. And there's so many people out there looking because you have all these talking heads on social media saying, hey, buy a business and then build it. It's like, what was the franchise system? Buy a proven model, but put your thumbprints on it from day one, and build the culture the way you want it. So I'd say that was one thing I wanted to add that just came to mind.Lesley Logan 37:36  I'm glad you brought that up, because we first, like, I work with a lot of business owners who are like, I want to sell my studio. They want to sell their business. And I'm always like, okay, well, what can we sell? Because if you are the main person, not much to sell, babe. So we have to, like, do all this work to make the business sellable. And, and I was like, and I really wish that someone had told you have to think about the exit in mind. Because you have to think about the exit in mind when you start anything everyone, but I do think that there's a lot of people in, oh, I'll just buy this one because I've seen how good it is. I like going there. And so we have this, like, almost like, attachment, but it's true, like, even if people like you, they might still leave, because people don't like change.Jon Ostenson 38:17  Yeah, and you paid a premium thinking nothing was going to change, right? So, you know, that's one of the things I love about franchising, too, is that exit in mind when you start in the beginning again, most franchises, you're not going to find many good franchise resales out there on the market, because any opportunity that's worth buying is going to be bought by another franchisee in that system, that internal M and A, as I call it, mergers and acquisitions, where franchisees buy each other's businesses, which allows for exits and allows others to expand. That's so, so common. I've got so many clients have done, I've personally done it just again, when you think about the end in mind.Lesley Logan 38:52  Yeah, okay, we're gonna take a brief break, and then we're gonna find out how people can work with you, do a call with you and see if this is what's in it for them. Lesley Logan 39:02  All right, Jon, how do people like, it's free, so they could just, like, chat with you and just see if, like, this is a good idea for them, right? Like, that's how they can work with you. How do they find you?Jon Ostenson 39:10  Yeah, come out to our website, franbridgeconsulting.com F-R-A-N bridge consulting dot com you know, share your email address. I'll send you a free digital copy of our book, Non-Food Franchising, which is a great primer to kind of get the juices flowing and help you connect the dots on franchising. And yeah, more than happy to jump on a call, just to indicate that interest when we reach out to you, and we'll jump on a 20-25, minute call, and I can give you some thoughts and get to know you a little bit better, and we can go from there. So again, entirely free to work with us. Certainly if you want to follow on LinkedIn, I put out content most days on LinkedIn. So that could be another place to find me. Lesley Logan 39:42  Oh, that's cool. LinkedIn a place that I keep saying I'm going to start printing thumbprint on. And I go in there and I'm like, I don't know what I'm doing. So maybe in a maybe in a future year. You guys, I did read the book. I'm telling you, it was an it's a great read, and it really helped. It will. I think if it's for you, you'll know by reading the book, and if it's not for you, you'll know by reading the book. And I think that that's really cool. And also I just really, one of the things I'm really intentional about is like we have so many listeners, and I really want people to have I think freedom to make decisions is one of the most important ways you can be it till you see it. And having an, a way of making an income that works for you is one of the best things I could give to you guys as listeners. So thank you so much for being here. Before I let you go, Jon, you've given us so much already, but we love to give our listeners some bold, executable, intrinsic and targeted steps people can take to be it till they see it. What do you have for us? Jon Ostenson 40:35  Yeah, you know, I would say, here's a quote, activity breeds activity, and it's the idea. I've just seen this play out in my career, in my life. Whenever I get off the couch, off the sidelines, I start moving towards Option A or Option B. That's when option C comes out of left field. And so I think good things happen when you're in motion. That idea of activity breeding other activity. Oftentimes you don't know what's coming, but you stay active, it comes.Lesley Logan 40:55  So good. It's so good. It kind of like, ladies, my Pilates lovers, it's like a body in motion stays in motion, like it's like that, but also like we had someone else say, like, I'm, everything is everything. And when you never know what, going out and talking to someone could turn into, my husband talks to everyone at every party, and I I'm so thankful for him, because I can talk to like, five people at a party, and then I'm like, okay, that's good. I'm good. Like, but he and, you know what, we've needed some of those people. He's like, oh, there's this guy I talked to at this place and, like, so, and you just never know what those connections are. So that's a great Be It Action Item. Thank you so much, Jon. Jon Ostenson, everyone. You can get his book, go to franbridgeconsulting.com. Perfect. Go there. We'll have the link in the show notes. And, you know, share this with a friend who needs to hear it. If you had a friend who's like, I need something different, I need to change. I need a new job, like this might be the exact thing they need. And then you get to be part of that. How cool is that? So thank you, Jon. And until next time everyone, Be It Till You See It. Lesley Logan 41:35  That's all I got for this episode of the Be It Till You See It Podcast. One thing that would help both myself and future listeners is for you to rate the show and leave a review and follow or subscribe for free wherever you listen to your podcast. Also, make sure to introduce yourself over at the Be It Pod on Instagram. I would love to know more about you. Share this episode with whoever you think needs to hear it. Help us and others Be It Till You See It. Have an awesome day. Be It Till You See It is a production of The Bloom Podcast Network. If you want to leave us a message or a question that we might read on another episode, you can text us at +1-310-905-5534 or send a DM on Instagram @BeItPod.Brad Crowell 42:39  It's written, filmed, and recorded by your host, Lesley Logan, and me, Brad Crowell.Lesley Logan 42:44  It is transcribed, produced and edited by the epic team at Disenyo.co.Brad Crowell 42:48  Our theme music is by Ali at Apex Production Music and our branding by designer and artist, Gianfranco Cioffi.Lesley Logan 42:55  Special thanks to Melissa Solomon for creating our visuals.Brad Crowell 42:58  Also to Angelina Herico for adding all of our content to our website. And finally to Meridith Root for keeping us all on point and on time.Support this podcast at — https://redcircle.com/be-it-till-you-see-it/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Breaking through the barriers that hold you back isn't about changing who you are—it's about changing how you think.What's Really Holding You Back From Leadership Success?The biggest barrier to women's leadership advancement isn't external—it's the fixed mindset that keeps you playing small. Research shows that women hold just 25% of senior leadership positions and face a projected 48-year timeline to reach true parity in executive roles. But here's the game-changer: women leaders who embrace a growth mindset are reshaping their neural pathways and accelerating their path to the C-suite.This question haunts nearly every ambitious woman I meet: "What's really holding me back?" At first glance, it seems obvious—lack of sponsorship, limited opportunities, or not fitting the traditional leadership mold. While these external barriers are real, the most transformative shift happens when we look inward.The truth? Your mindset shapes your reality. The Elizabeth Effect: When Fixed Mindset Becomes Your Career Ceiling Let me share Elizabeth's story—a brilliant, results-driven leader who consistently went above and beyond. Despite her stellar performance, promotions kept slipping away. When she finally asked for feedback, the response was devastating: "You don't have enough executive presence."Sound familiar? Research reveals that executive presence is being redefined in 2025, moving beyond traditional markers like vocal projection to encompass emotional intelligence, adaptability, and authentic leadership.Elizabeth could have accepted this label and remained stuck. Instead, she chose growth. As her executive coach, I helped her identify the specific gaps between her current presence and the executive leadership she aspired to embody. Together, we worked on targeted mindset shifts and executive presence strategies—from reframing her inner dialogue to mastering the art of leading rooms even when she felt uncomfortable.The transformation wasn't just tactical; it was deeply psychological. Within a year of implementing these strategies, Elizabeth wasn't just promoted—she became known as the leader who elevated everyone around her.The turning point? One powerful belief: "I can grow." The Neuroscience Behind Your Leadership Transformation Here's the encouraging truth that every woman leader needs to understand: Your brain is built to adapt. Research from the NeuroLeadership Institute shows that 85% of people can shift from a fixed to growth mindset on a weekly basis when they focus on three key habits: valuing progress, experimenting, and learning from others.Every small choice literally rewires your mind for the future you want. This isn't positive thinking—it's applied neuroscience.Fixed vs. Growth Mindset: The Leadership DifferenceFixed Mindset Says:"This is just how I am""I'm never going to be good at this""I can't make mistakes"Growth Mindset Says:"I'm not there yet, but I can learn""Challenges are opportunities to grow""Mistakes are data for improvement"McKinsey's 2025 research on growth leadership reveals that high-performing companies are led by executives who demonstrate five critical mindsets: prioritizing growth, acting boldly, maintaining customer focus, attracting talent, and executing with rigor.The Ripple Effect: How Your Mindset Transforms EverythingWhen you shift your mindset, the impact cascades through every aspect of your leadership:On Yourself: Confidence Becomes Your Competitive EdgeYour mind shift shapes your confidence. Instead of playing small, you start seizing opportunities that align with your potential.On Your Team: Culture Becomes Your LegacyYou set the tone—is it safe to try and learn, or are people afraid to fail? Google's Project Aristotle confirmed that psychological safety, directly linked to growth mindset leadership, is the foundation of innovative teams.On Your Results: Growth Becomes Your GPSYou determine whether you seize opportunities or stay stuck in familiar territory.

For years, companies have relied on credentials and rigid job structures that filter out talent instead of developing it. But in a world where roles are shifting fast, especially with AI, those old models are holding organizations back and leaving employees frustrated. It's time for organizations to unlock human potential by rethinking talent development for the future of work.In this episode of the Happiness Squad Podcast, Ashish Kothari sits down with Stacey Dietsch—former McKinsey partner and senior executive at Liberty Mutual— to explore how skills-based practices, leadership investment, and responsible AI adoption can help organizations empower people and close the talent gap.Stacey Dietsch is Executive Vice President of Talent Pipeline at Liberty Mutual Insurance, where she leads the end-to-end talent lifecycle—including strategic workforce planning, talent attraction, onboarding, learning and development, performance management, and career growth across 45,000 employees globally. Before joining Liberty Mutual in January 2024, Stacey spent nearly two decades as a Partner in McKinsey & Company's People & Organizational Performance Practice, helping organizations align their talent, culture, and operating models to drive sustainable performance and meaningful work.Stacey emphasizes that building thriving organizations requires deliberate choices—simplifying structures, developing leaders at every level, and giving people ownership of their growth and impact. Tune in now and learn what unlocks your team's real potential.Things you will learn in this episode:• Why empowered workplaces outperform bureaucratic ones• The role of purpose, autonomy, and trust in employee flourishing• The shift from credential-based to skills-based hiring and promotion• The promise of STARS (Skilled Through Alternative Routes) in widening talent pipelines• Using AI responsibly: not just for cost savings, but for growth and workplace transformation✅Resources:• Liberty Mutual Insurance: https://www.linkedin.com/company/liberty-mutual-insurance/ • STARS (Skilled Through Alternative Routes) framework: https://www.opportunityatwork.org/stars • Positive Organizational Scholarship: https://positiveorgs.bus.umich.edu/an-introduction/ ✅Books:• Multipliers, Revised and Updated: How the Best Leaders Make Everyone Smarter by Liz Wiseman: https://a.co/d/cgjo5ij • The Win-Win Workplace: How Thriving Employees Drive Bottom-Line Success by Angela Jackson: https://a.co/d/awtKbEP • Hardwired for Happiness by Ashish Kothari: https://a.co/d/fpmucOP

Shoot us a Text.Episode #1141: Tesla drops a philosophy-heavy master plan that barely mentions EVs. Palmer Luckey becomes the first to fly the Jetson One eVTOL. And McKinsey pushes back on AI job fears with a boost in entry-level hiring.Tesla's “Master Plan Part IV” is here, and it might just be the most philosophical of the bunch. With barely a mention of actual cars, the company appears to be pivoting hard toward artificial intelligence, humanoid robots, and an ambitious goal they call “sustainable abundance.”The document positions Tesla as a leader in building tools that "bring AI into the physical world."The original "Master Plans" outlined clear goals: launch EVs, scale production, and push solar. Fewer than 200 words of Part IV reference Tesla's current or future products, with humanoid robot Optimus taking center stage.The plan leans heavily into themes like "Growth is infinite" and "Innovation removes constraints" instead of product roadmaps.Electric vehicles are only mentioned in the context of the past; the future is autonomy, labor automation, and AI computing.Musk has said Tesla's humanoid robots will account for “~80% of Tesla's long-term value.”Tech founder Palmer Luckey just became the first customer to take delivery of the Jetson One — a personal electric aircraft that doesn't even require a pilot's license. And yes, he took it for a spin.The Oculus and Anduril founder lifted off in Carlsbad, CA after just 50 minutes of training.Jetson One is a $128,000 single-seat eVTOL with 20-minute flight time and 63 mph top speed.Luckey's flight kicks off Jetson's official global rollout; 2025 and 2026 models are already sold out.Jetson's CTO says their goal is to “move ground-based transportation up to the air.”At a time when many fear AI will make junior roles obsolete, McKinsey is leaning in the opposite direction. The firm announced it plans to grow North American hiring by 12% in 2026, with a focus on entry-level talent — especially those fluent in emerging tech.McKinsey currently employs 5,000–7,000 non-partners in North America and could grow that number by up to 20% in five years.North America chair Eric Kutcher values younger workers' fluency in tech: “The 20-year-old econ major… is way more in tune.”Kutcher emphasized that while AI may improve efficiency, it frees up teams to pursue growth initiatives — not layoffs.Many CEOs aren't excited by cost-cutting; they're eager to redirect resources toward new opportunities, he noted.“What we will work on will still require the same level of intellect… doing the things that you can't do with machines,” said Kutcher.Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

George Kurian's journey from a modest upbringing in Kerala, India, to becoming CEO of NetApp is an extraordinary story. George worked cafeteria shifts and construction jobs to pay his way through Princeton before climbing the ranks at Oracle, McKinsey, and Cisco. In this episode, George opens up about the weight of being a “rookie CEO” responsible for 12,000 people, the discipline of saying no to 97% of ideas, and the humility it takes to lead through uncertainty. He and Ilana explore resilience, focus, and the future of AI, while revealing how diverse experiences and family values shaped his leadership philosophy. George Kurian is CEO of NetApp, a Fortune 500 data infrastructure and cloud services company. Under his leadership, NetApp has strengthened its cloud-first and data services strategy, growing into a $20 billion company. In this episode, Ilana and George will discuss: (00:00) Introduction (02:20) Family Role Models and Upbringing (06:00) Landing a Princeton Scholarship and Learning to Survive (09:20) Lessons from Oracle and McKinsey (13:50) Why George Left Cisco to Join NetApp (16:45) How Cafeteria Work Inspired NetApp's Engineering Process (19:40) The ‘30-30-30' Rule for Driving Organizational Change (22:40) George's Journey to Becoming CEO Overnight (26:30) First-Time CEO Challenges and Leadership Struggles (30:40) Why a CEO Should Say “No” to 97% of Ideas (33:10) Betting on Cloud Partnerships Instead of Competing (37:15) The Power of Choosing Your Path and Tackling Hard Problems George Kurian is CEO of NetApp, a Fortune 500 data infrastructure and cloud services company. Before joining NetApp in 2011, he had built a diverse tech career that included leadership roles at Oracle, McKinsey, Cisco, and Akamai. Under his leadership, NetApp has strengthened its cloud-first and data services strategy, growing into a $20 billion company. Connect with George: George's LinkedIn: linkedin.com/in/georgekuriannetapp Leap Academy: Ready to make the LEAP in your career? There is a NEW WAY for professionals to fast-track their careers and leap to bigger opportunities. Watch the free training at https://bit.ly/leap--free-training

Complacency is the slow death of leadership. When we tolerate “good enough,” we quietly set the ceiling for our team's potential—and our own. When you say “good enough” is acceptable, you erode excellence. You send the message that mediocrity is tolerated, and that message ripples across culture, morale, and results. People disengage. Teams plateau. Opportunities slip away. As Jim Collins reminds us: “Good is the enemy of great.” And Gallup's research backs it up: only about 2 in 10 employees strongly agree that their performance is managed in a way that motivates them to do outstanding work. That's what happens when leaders accept mediocrity instead of inspiring excellence. The good news is that raising the bar doesn't mean driving people to exhaustion. Excellence isn't about perfection; it's about clarity, ownership, and progress. As Brené Brown says, “Clear is kind. Unclear is unkind.” When leaders clearly define expectations, celebrate growth, and model accountability, teams rise to meet higher standards. And it starts with us. We can't expect our people to reject complacency if we're coasting ourselves. Abraham Lincoln put it simply: “Whatever you are, be a good one.” Holding ourselves accountable to higher standards inspires trust, builds credibility, and makes excellence contagious. In this episode of Reflect Forward, I introduce a tool I call the Ownership Audit, a quarterly practice designed to identify and eliminate complacency within yourself, your team, and your organization. I'll walk you through how to use it to ask the hard questions, check for alignment with your mission and values, and take courageous action when “good enough” has crept in. Because the truth is, mediocrity doesn't just cost culture, it costs money. McKinsey research shows that companies with high-performance cultures are 3.7 times more likely to be top financial performers. Steve Jobs once said, “Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.” As leaders, we must become that yardstick. We must model what it looks like to expect and deliver excellence, not perfection, but the commitment to always do better. Mic Drop Moments • “Complacency is the slow death of leadership.” • “When leaders tolerate ‘good enough,' they set the ceiling for their team's potential.” • “Mediocrity doesn't just cost culture; it costs money.” • “Excellence isn't perfection; it's clarity and ownership.” • “If you tolerate average, you'll never unlock extraordinary.” Key Takeaways 1. Tolerating “good enough” erodes both culture and results. 2. Complacency spreads like a virus; leaders set the bar. 3. Raising standards is about clarity and compassion, not perfection. 4. The Ownership Audit helps leaders spot and eliminate mediocrity. 5. Holding yourself accountable to higher standards inspires trust, energizes your team, and keeps complacency from creeping in. Timestamps • 00:00 – Why “good enough” is dangerous • 02:05 – The StoneAge story: breaking the dealer model • 08:42 – The psychology of “good enough” • 12:30 – The ripple effect of complacency • 16:10 – Raising standards without burnout • 21:18 – Holding yourself accountable • 27:45 – The Ownership Audit framework • 35:10 – Closing thoughts and call to action Connect with Kerry Don't forget to subscribe to Reflect Forward on your favorite podcast platform or YouTube. Visit my website, kerrysiggins.com, to explore my book, The Ownership Mindset, and get more leadership resources. Let's connect on LinkedIn, Instagram, or TikTok! Find Reflect Forward on YouTube: https://www.youtube.com/@kerrysiggins-reflectforward Find out more about my book here: https://kerrysiggins.com/the-ownership-mindset/ Connect with me on LinkedIn: https://www.linkedin.com/in/kerry-siggins/

In this episode of Top of the Pile, host Karen Elders sits down with Jim Citrin, one of the nation's foremost experts on leadership and career success. As leader of Spencer Stuart's CEO practice, Jim has advised boards and CEOs on more than 850 top leadership searches over the past 25 years. He brings a wealth of experience as a former McKinsey consultant, Goldman Sachs associate, and bestselling author of eight books, including The Career Playbook, which offers invaluable guidance for young professionals navigating the early stages of their careers.Together, Karen and Jim explore the realities of today's competitive job market, where internship and entry-level acceptance rates at top firms rival Ivy League admissions. Jim shares strategies for standing out among hundreds of applicants, emphasizing the importance of clarity, persistence, and developing what he calls the “career triangle” of job satisfaction, compensation, and lifestyle. The conversation highlights how young professionals can proactively balance these factors throughout their careers.They also dive into practical advice on relationship-building, networking (or as Jim prefers to call it, “authentic connection”), and mastering the art of interviewing. From creating strong first impressions to asking thoughtful, well-researched questions, Jim breaks down the habits that set top candidates apart. Throughout the discussion, both Karen and Jim stress the value of curiosity, resilience, and self-awareness—qualities that help young professionals build momentum early in their careers.This episode is filled with timeless advice, practical strategies, and inspiration for anyone looking to launch their career and stay at the "Top of the Pile".Here are a few links to key items mentioned:The Career Playbook by Jim CitrinInterviewing to live, living to interview, article by Jim CitrinGirl Effect, a non-profit, aims to unlock the power of girls and end poverty globallyLAUNCH Career Strategies was founded by Karen Elders and Elyse Spalding. We help young professionals launch a successful career path with expert coaching services. Reach out today for an initial FREE coaching session.LinkedIn | Instagram | Facebook

According to a 2023 report from McKinsey & Company, women remain significantly underrepresented in senior leadership roles, holding only 28% of C-suite positions. And when they do rise, they're twice as likely to be mistaken for someone more junior, or labeled “aggressive” rather than assertive.The message is clear: lead, but not too boldly. Speak up, but not too loudly. Be strong, but not so strong that you make people uncomfortable.But here's the truth: the world desperately needs women who are willing to lead with power, confidence, and integrity—all at the same time. Women who refuse to shrink, soften, or silence themselves to fit someone else's comfort level.Today's conversation is for every person who's ready to lead without apology. Because power isn't the problem. The problem is when we believe we have to abandon ourselves to achieve it.

Of course, as the old saying goes, beauty is in the eye of the beholder, but even as children we all kind of realise who's seen as physically attractive and who isn't, don't we? Let's take a moment to consider that the global beauty industry was worth $430bn in 2022, according to a report from McKinsey. That was up from $300 bn in 2015, with projections suggesting the $500bn mark would be reached by 2025. If people are spending all that money on skincare, fragrance, makeup and haircare, it must be for a reason? Why does pretty privilege even exist? How can we overcome it? In under 3 minutes, we answer your questions! To listen to the last episodes, you can click here: ⁠How are social media influencers making money through rage baiting?⁠ ⁠How can you change your body odour?⁠ ⁠Does sex help us to sleep better?⁠ A podcast written and realised by Josh Chance. First Broadcast: 21/9/24 Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode Summary: What can a pack of African painted dogs teach us about leadership and gender equity? A lot more than you might think. On a recent Disney trip with my son, I hopped on my favorite ride - Kilimanjaro Safari -in one of my favorite parks – Animal Kingdom, and our guide, Kyla, shared something that really caught my attention: painted dogs are the most successful hunters in the animal kingdom with an incredible 85% success rate. Compare that to the so-called “King of the Jungle,” the lion, who is successful only about 20% of the time. The difference? Not brute force. Not dominance. Not confidence. The painted dogs' secret is collaboration. They succeed because an alpha male and alpha female lead together, backed by the entire pack. In this episode of the Advancing Women Podcast, we explore: Why win/win beats win/lose in leadership and equity. The hidden strengths that are too often overlooked and undervalued. How McKinsey research proves diverse, collaborative leadership outperforms. The importance of communal traits like empathy, compassion, and collaboration. Why the future of leadership looks a lot less like lions, and a lot more like painted dogs. This episode is a reminder that leadership and equity aren't about fighting for the biggest piece of the pie. it's about ditching the scarcity mindset in favor of abundance. Win/Win! If you lead a team, an organization, or even your own family, this episode will challenge you to rethink leadership and equity, not as competition, but as collaboration. #tunein and discover why the case for gender equity is really the case for better leadership for everyone. References:

In this episode, I speak with Katya Denike, Chief Product Officer at Holland & Barrett, the 150-year-old health and wellness retailer that has become a household name on the UK high street. Having previously worked at McKinsey, Yandex, Ozon, and Beyond 100, she now leads Holland & Barrett's ambitious digital transformation - helping the company evolve from a traditional retailer into a global wellness ecosystem. We cover a lot, including: Transforming a heritage retailer: Holland & Barrett is delivering double-digit growth through a sweeping digital and cultural transformation, investing in everything from supply chain systems to customer-facing apps. Global vs local: The company builds strong global digital capabilities (like search and e-commerce infrastructure) while tailoring ~20% of the experience for each market to meet regulatory and customer needs. High street resilience: Despite doom-and-gloom headlines, Holland & Barrett is thriving by focusing on product-market fit, preventative healthcare, and efficient tech-enabled operations. The app transformation: Taking the mobile app in-house turned it from a struggling third-party product (30% revenue share, 4.5+ rating). Internal product management is sexy too: Katya insists that logistics, pricing systems, and data management are some of the most rewarding areas for product managers, enabling everything else to work. Team structure: Around 100 people in product, design, and research, split between "firm foundations" (core systems) and "omnichannel customer experience", plus a small but mighty product ops team. Leadership leap: Moving into her first CPO role was daunting, but support from her manager pushed her to take the leap and build a truly independent product function inside the company. Skills for success: Katya highlights high agency, emotional intelligence, and the ability to navigate crucial conversations as must-haves for product leaders. Check out Holland & Barrett Check out Holland & Barrett's website: https://www.hollandandbarrett.com/, or their careers page: https://apply.hollandandbarrettjobs.com/jobs/vacancy/find/results/. Connect with Katya You can connect with Katya on LinkedIn: https://www.linkedin.com/in/denikekatya/. You can also check out Katya's podcast, Rocking Cribs & Careers. here! https://open.spotify.com/show/3rheb2Q1YuUvdmeYS8ngqA.

Plus Should We Let AI Speak For The Dead?Like this? Get AIDAILY, delivered to your inbox 3x a week. Subscribe to our newsletter at https://aidailyus.substack.comDating Apps Out, AI Boyfriends InWriter Patricia Marx test-drives digital romance with Replika, Character.AI, and JanitorAI—chatbots that flirt, console, and glitch their way through “relationships.” Her experience shows the weird, funny, and sometimes sad truth of swapping real-world intimacy for algorithmic affection. I Hate My AI Friend (It's Creepy)A wearable pendant called “Friend” (think AirTag crossed with snarky AI) listens to your life and offers real-time commentary. Built using Gemini 2.5, it often feels abrasive and socially awkward—so much so that WIRED writers ditched it fast due to the cringe vibes and privacy creep. When AI Speaks for the Dead, Should We Listen?An AI-generated video resurrected a murder victim—voiced and scripted by his sister—to speak at sentencing. Patricia Williams warns this chilling blend of technology and emotion risks blurring truth with scripted performances, unsettling legal testimony, memory, and the sacred silence of loss.AI “Slop” Is Clogging Your BrainBrace yourself—your feed is drowning in “AI slop”: low-effort, repetitive content flooding TikTok, Facebook, and Insta for clicks and cash. It's addictive, shallow, and mind-numbing—turning us into scroll zombies while cheap bots cash in online. AI Has No Clue What It's Doing—And It's Threatening UsA Charles Darwin University study slams unregulated AI for eroding human dignity—pointing to privacy violations, bias, and lost autonomy hidden behind “black box” models. Dr. Maria Randazzo warns that without human-centered, global governance, AI risks reducing us to mere data points.AI Boom Leaves Consultants in the DustEven though consultants poured billions into AI hype, firms like Deloitte, PwC, McKinsey, and Bain are struggling to deliver real results. With client teams now being just as skilled—or better—many PoCs never scale, and businesses are increasingly going in-house or using freelancers. Candidates Don't Trust AI RecruitersA March 2025 Gartner survey found only 26% of job candidates trust AI to evaluate them fairly—even as over half suspect AI is screening their applications. Fears cluster around bias, lack of transparency, and being treated as data points, while concerns over “ghost jobs” fuel skepticism about the legitimacy of postings.Brain-Inspired Chips Are the Real AI DisruptorsTraditional CPUs/GPUs powering AI juggle power, heat, and lag—not ideal for real-time stuff like robots or self-driving cars. Neuromorphic chips mimic the brain's event-driven style, crunching data locally with tiny energy use, no cloud needed. CIO says they might eclipse quantum for making edge AI smarter and greener. 

UPGRADE TO SYSK PREMIUM! To unlock ad-free listening to over 1,000 episodes plus receive exclusive bonus content, go to ⁠⁠⁠ ⁠⁠⁠https://SYSKPremium.com  When you stay at a short-term rental property such as Airbnb, you often notice security cameras. After all, it is someone's home. But what about cameras inside the home? This episode begins with surprising data about just how common hidden surveillance is—and what every guest should know. Source: https://www.ipx1031.com/surveillance-rental-study/ For as long as humans have been around, we've had to do something with our hair. We've cut it, colored it, styled it—and hairstyles have come and gone through the centuries. But where do these trends really come from? Why do they say so much about who we are? And why are some styles (like the mullet, the pompadour, or “The Rachel”) so iconic? To answer these questions, I speak with Rachel Gibson, a hair historian who knows more about hair than anyone you'll ever meet. She's currently writing a book on the subject and shares fascinating content on her Instagram @thehairhistorian https://www.instagram.com/thehairhistorian/# People can be brilliant, but they can also be incredibly stupid—and sometimes in spectacular ways. Why do individuals, organizations, and even governments make such foolish choices? And what can we learn from it? My guest is Cezary Pietrasik, co-owner of Synerise (a global AI leader in predicting human behavior), former investment banker at JPMorgan, former consultant at McKinsey, and author of Homo Idioticus: Why We Are Stupid and What to Do About It (https://amzn.to/3Jqsa6D). He explains the psychology of stupidity and shares jaw-dropping examples you won't forget. When people are sad, they often ruminate—rehashing negative thoughts over and over. It feels hard to stop, but there is something simple that helps break the cycle. Listen as I reveal what science says about how to stop rumination. Source: https://www.theatlantic.com/health/archive/2015/06/how-walking-in-nature-prevents-depression/397172/ PLEASE SUPPORT OUR SPONSORS!!! INDEED: Get a $75 sponsored job credit to get your jobs more visibility at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Indeed.com/SOMETHING⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ right now! QUINCE: Keep it classic and cool this fall with long lasting staples from Quince! Go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Quince.com/sysk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for free shipping on your order and 365 day returns! HERS: Whether you want to lose weight, grow thicker, fuller hair, or find relief for anxiety, Hers has you covered. Visit ⁠⁠⁠⁠⁠⁠⁠⁠https://forhers.com/something⁠⁠⁠⁠⁠⁠⁠⁠ to get a personalized, affordable plan that gets you! SHOPIFY: Shopify is the commerce platform for millions of businesses around the world! To start selling today, sign up for your $1 per month trial at⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://Shopify.com/sysk⁠⁠⁠⁠⁠⁠⁠⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Most leaders say they want transparency.But when the pressure's on, many unintentionally create cultures where people hide mistakes.Camilo Rueda — CEO of Aeropost and former U.S. Navy Submarine Officer — learned this lesson the hard way, thousands of feet below the ocean's surface.As a young officer, one bad call almost ended his career. In that moment, he had two choices:

Sam Chaudhary is the co-founder and CEO of ClassDojo, a multi-product education platform used in 95% of U.S. schools and over 180 countries globally to connect teachers, students, and families. In this episode, Sam shares the full arc of building ClassDojo, from early skepticism about education and a failed group-making tool, to creating a communication platform loved by millions. In this episode, we discuss: Why ClassDojo was built for consumers (teachers, students and parents) instead of schools How ClassDojo grew entirely by word-of-mouth Sam's unusual approach to building multiple new businesses The founder mindset required to build an industry leader Why relentless resourcefulness is an underrated skill And much more… References: Accel: https://www.accel.com/ Airbnb: https://www.airbnb.com/ Bill Gates: https://www.linkedin.com/in/williamhgates/ Brendan Kereiakes: https://www.linkedin.com/in/product/ ClassDojo: https://www.classdojo.com/ Dominick Bellizzi: https://www.linkedin.com/in/dominickbellizzi/ Geoff Ralston: https://www.linkedin.com/in/geoffralston/ Gonzalo Aguilar Málaga: https://www.linkedin.com/in/gonzalodecheck/ Hamilton Helmer: https://www.linkedin.com/in/hamilton-helmer-42983/ Imagine K12: https://www.imaginek12.com// Khan Academy: https://www.khanacademy.org/ Liam Don: https://www.linkedin.com/in/liamdon/ McKinsey: https://www.mckinsey.com/ Paul Graham: https://x.com/paulg Plaid: https://plaid.com/ Reid Hoffman: https://www.linkedin.com/in/reidhoffman/ Roblox: https://www.roblox.com/ Sal Khan: https://www.linkedin.com/in/khanacademy/ Superhuman: https://superhuman.com/ Tim Brady: https://www.linkedin.com/in/tim-brady-7a632510/ Y Combinator: https://www.ycombinator.com/ Where to find Sam: LinkedIn: https://www.linkedin.com/in/samchaudhary/ Twitter/X: https://x.com/samchaudhary Where to find Brett: LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/ Twitter/X: https://twitter.com/brettberson Timestamps: (01:36) Why education is a “bad market” (02:52) Why enterprise education is broken (03:35) Building for families, not schools (06:53) Early challenges and insights (09:45) Sam's unusual background (11:42) Meeting co-founder Liam at a hackathon (13:22) Getting into Imagine K12 with a group-making tool (19:47) The conversation with Reid Hoffman that changed everything (21:52) Building a network to reach more families (23:30) Scaling by building a community (33:18) Designing for delight and word-of-mouth growth (40:09) Launching the first monetization feature after 7 years (41:35) How to pick markets and when to go broad (46:04) The explosive expansion into the tutoring industry (55:11) Creating safe online spaces for kids (58:01) Harnessing AI in education (59:52) Lessons from ClassDojo's playbook

Most organizations aren't blind to the rising stress, burnout, and quiet quitting at work. They're just implementing workplace well-being programs that don't work. Leaders are left wondering why their people are disengaged despite offering meditation apps and mental health webinars. The real issue is that wellbeing isn't built into the business strategy.In this episode of the Happiness Squad Podcast, Ashish Kothari and Julie Rust-Bodenmann, former Global Head of Wellbeing at Credit Suisse, reveal what it takes to embed wellbeing into the DNA of a business, even during a crisis. Drawing from her time at McKinsey, Credit Suisse, and UBS, Julie walks us through how she designed and rolled out a global wellbeing strategy, secured C-suite buy-in, and mobilized a 500-person wellbeing champion network across the organization.Learn how you can make wellbeing a strategic lever, not just a benefit.Things you will learn in this episode:• Why most wellness programs fail to move the needle• How to shift from treating wellbeing as a benefit to a business strategy• The critical role of role modeling and middle managers• How storytelling and regulatory pressure can win executive support• Why starting small and scaling what works beats big, flashy initiatives• Julie's own wellbeing practices, and why leaders must start with themselvesTune in now and walk away with a practical blueprint and the conviction that flourishing workplaces aren't just possible, they're profitable.✅Resources:• Julie Rust-Bodenmann's website: https://www.rust-bodenmann.com/ • Oxford University Research: https://hubstaff.com/blog/employee-satisfaction-and-productivity/ • Me-Search by Tal Ben Shahar: https://podcast.wellevatr.com/me-search-the-journey-to-happier-living-with-tal-ben-shahar • Michael Landsberg's Sick Not Weak movement: https://www.sicknotweak.com/about/# • “This Is Me” Campaign (London): https://www.thelordmayorsappeal.org/news-and-events/events-calendar/1198/this-is-me-2023-event/ • World Economic Forum Study: https://reports.weforum.org/docs/WEF_Thriving_Workplaces_How_Employers_can_Improve_Productivity_and_Change_Lives_2025.pdf • Addressing Employee Burnout: https://www.mckinsey.com/mhi/our-insights/addressing-employee-burnout-are-you-solving-the-right-problem • ✅Books:Hardwired for Happiness: https://a.co/d/eoPlwdE

In this episode, Kweilin Ellingrud—Director at the McKinsey Global Institute and Senior Partner at McKinsey,breaks down the gender pay gap as a solvable, data-driven problem. We trace where inequity actually begins (the “broken rung” at first promotion), how it compounds through performance reviews and caregiving penalties, and why “it's just choices” doesn't hold up once you control for role and tenure. Kweilin shares the fixes leaders can implement this quarter: transparent pay bands, balanced promotion slates, skills-based hiring, disciplined pay equity audits, and manager training that sticks. We also explore how AI and productivity gains could widen or close the gap—depending on governance. You'll leave with a six-step playbook, concrete KPIs to track progress, and quick experiments any org can run to make fair pay the default.

Aviation Career Foundation & PhilosophyDarren Pleasance's aviation journey began serendipitously at age 13 in Livermore, California, sparked by witnessing model airplane flying in a local park (02:32)Boy Scouts aviation merit badge provided first airplane flight experience with troop leader who was also a flight instructorAirport proximity advantage allowed daily after-school bicycle rides to Livermore Airport for hands-on learningMentorship network development through open hangar visits led to free flight instruction from CFI named DougAccelerated certification timeline: solo at 16, private at 17, commercial instrument flight instructor at 18College funding strategy utilized flight instruction income to pay for education expensesLife decision framework established early: "When faced with difficult decision, choose one that makes for better story" (07:03)McKinsey departure decision after 14 years applied this principle to join Google despite financial spreadsheet analysisAlaska bush pilot choice over completing engineering master's degree exemplified same philosophyCareer diversification approach created multiple aviation experiences: corporate jets, glider towing, competition aerobatics, bush flyingMedical Certification Challenges & AdaptationsColor vision deficiency discovery at age 16 during first medical examination created major career obstacle (09:16)Initial medical restriction: "not valid for night flight or color signals" threatened professional pilot aspirationsDemonstrated ability waiver process required FAA flight examination demonstrating ability to distinguish aviation-relevant colorsTesting requirements included: identifying plowed vs. unplowed fields, recognizing taxiway centerline lights, runway edge lights, beacon colorsAirline career impact: even with eventual first-class medical clearance, airlines wouldn't hire pilots with any medical history complicationsBlessing in disguise outcome: forced exploration of diverse aviation opportunities including John Travolta corporate pilot work, competition aerobatics, P-51 flyingCorporate Experience IntegrationMcKinsey consulting foundation provided comprehensive business function exposure across marketing, sales, finance, organizational strategy (05:58)High-tech specialization and sales/marketing focus opened door to Google global team leadership opportunity14-year tenure built expertise in helping management teams improve business performance worldwideDiverse client experience across multiple industries and business functions created versatile skill setGoogle and Cisco leadership roles combined with continuous aviation involvement maintained dual expertise (12:51)Weekend flying commitment included teaching aerobatics at Bedford Airport's Executive Flyers AviationCompetition aerobatics involvement led to EAA board connections and industry networkingP-51 flying experience enhanced aviation credibility and public profileAOPA Leadership Vision & QualificationsUnique qualification combination merged deep aviation passion with Fortune 500 business leadership experience (12:51)200+ employee organization requires substantial business management capabilitiesPublic speaking requirements for member events, donor relations, political advocacy, airport community relationsAviation credibility essential for representing pilot community interests and understanding operational challengesAdvocacy experience needed for communicating aviation value to non-pilot stakeholdersCurrent aircraft ownership maintains grassroots GA connection through Sea Ray amphibious aircraft and RV-6 ownership (15:11)Recent flying examples: Priest Lake, Idaho seaplane fly-in participation, formation flying with friendsBackcountry flying engagement demonstrates continued hands-on small aircraft experienceCost-conscious operations understanding through Rotax-powered aircraft ownershipComprehensive Member Service PortfolioBase membership value proposition at $89 annually provides extensive pilot support services (20:40)Pilot Information Center staffing includes deep maintenance experts available for technical problem-solvingInternational flight planning assistance covers Canada, Bahamas, and worldwide destinations with step-by-step guidanceAircraft purchasing support through aviation finance group connections and escrow service coordinationDocumentation and process guidance for complex aviation procedures and regulatory compliancePilot Protective Services enhancement for additional $85 annually adds critical legal and medical advocacy (21:43)Medical packet review service ensures special issuance applications meet FAA requirements before submissionLegal representation availability for FAA enforcement actions, violations, or incident responsesSpecialized expertise access for navigating complex regulatory interactions and protecting pilot certificatesRisk mitigation approach prevents multi-month delays from incomplete FAA submissionsMedical Certification Support & Modern ChallengesGrowing mental health certification complexity requires specialized AOPA medical services guidance (30:28)Young pilot medication history increasingly common for anxiety, depression, ADHD treatments during teenage yearsHistorical automatic disqualification being replaced with thoughtful case-by-case evaluation by FAADocumentation requirements becoming more complex but achievable with proper preparation and advocacyDr. Susan Northrup leadership as Federal Air Surgeon working to reduce special issuance backlogsProcessing timeline improvements under current FAA medical leadership showing measurable progress (30:28)Six-month to one-year timelines still common for special issuance cases with complex medical historiesBacklog reduction efforts ongoing but substantial volumes still creating extended wait timesProfessional pilot impact demonstrated through airline pilot medical deferral experiences requiring months of career uncertaintyLegislative Advocacy & Infrastructure ProtectionAirport infrastructure comparison highlights US aviation system advantages over international counterparts (35:56)5,000 public use airports in US with only 500 having control towers enables widespread GA access3,500 airports with instrument approaches create weather-independent national transportation networkGermany comparison: only towered airports permitted instrument approaches, severely limiting utility aviationEuropean model limitations restrict general aviation to VFR-only operations at uncontrolled airportsATC privatization opposition based on international precedent analysis and stakeholder influence concerns (33:32)User fee implementation in privatized systems creates barriers to flight training, safety practices, and airport utilizationAirline influence concentration through deeper financial resources shapes privatized ATC board decisionsAirspace allocation shifts favor commercial operations over general aviation access and utilitySafety degradation risks from reduced flight training frequency due to per-operation fee structuresEducational Programs & Future Pilot DevelopmentHigh school aviation program expansion reaching 30,000 students across 1,500 schools nationwide (23:49)Four-year curriculum structure provided free to participating schools regardless of economic constraintsTeacher training programs enable non-pilot educators to deliver aviation content effectivelyCareer pathway diversification beyond traditional airline pilot focus to include corporate, firefighting, medevac, bush flying opportunitiesProfessional development support helps students understand aviation industry breadth and alternative career pathsPilot shortage solution approach emphasizes local flight school importance over centralized training facilities (38:19)Military pilot percentage decline requires civilian-trained pilot pipeline expansion for airline recruitmentLocal flight school network at thousands of airports provides distributed training capacityAirport closure threat directly impacts airline pilot production capability and national transportation infrastructureMember Engagement & Growth StrategyFlight instructor advocacy role critical for membership growth and student pilot introduction to AOPA services (45:41)Historical membership introduction pattern: CFIs recommended AOPA alongside essential equipment and educational materialsCurrent engagement decline among flight instructors requires renewed education about AOPA value propositionStudent pilot free membership for six months provides risk-free introduction to organization benefitsCareer-long value proposition extends beyond private pilot training through professional aviation transitionsPublic advocacy responsibility for aviation community members to educate non-pilot population about airport importance (47:55)Medical evacuation services utilizing local airports for emergency patient transportFirefighting operations depend on airport infrastructure for aerial suppression activitiesEconomic development impact through business aviation supporting local employment and commercePilot training pipeline at local airports directly feeds airline industry personnel requirements

Show Notes: Sri Kaza is a former McKinsey partner and the author of Unconvention, A Small Business Strategy Guide. Sri explains why he left McKinsey after nearly a decade of working with large corporations, to start working with small businesses. Around 12 years ago he decided to pursue entrepreneurship and independence. He worked for Tor Hagen at Viking Cruises, who was a former McKinsey partner, and Sri was impressed by Tor's ability to allow his vision to take risks and drive decision-making. This inspired Sri to look more broadly at entrepreneurship. The Tax Credit Company After working with Hagen, Sri joined a new entrepreneurial venture, the Tax Credit Co., which focused on small businesses with less than 100 or 500 employees. His focus was operationalizing their work opportunity tax credit business, helping them access the government credits they simply were not aware of.  Sri's company spent a significant amount of time and money acquiring customers, focusing on providing value and helping them navigate the complex world of tax credits. Explaining The Work Opportunity Tax Credit Sri explains how The Work Opportunity Tax Credit, which allows small businesses to claim tax credits up to 2000 dollars for hiring individuals on government assistance or from unique districts with socio-economic issues. Sri talks about the scale of tax credit opportunities available as well as the potential for fraud and exploitation. To build a scalable back end, Sri drew from his McKinsey experience and suggests thinking about the business from the perspective of the small business owner and providing guidance on where the big problems are. Small Business Lending  Sri shared examples from his most recent role as CEO of ForwardLine Financial, a small business lender about being informative and helping businesses research their problems. This approach helped both the small business clients and Sri's company scale up well; but many of their clients' business faced challenges during the COVID pandemic and a third of their customers did not survive the pandemic. Sri then developed a framework for building business cases and understanding the strategies of small firms, helping them apply funds and succeed. It was this experience that inspired the concept of his book. Agility and Speed of Decision-Making Incorporating agility and speed of decision making into a small business framework is crucial for success. Small business owners have the advantage of knowing their customers day-to-day and making decisions quickly. This is different from CEOs of big companies, who have to make decisions based on government restrictions. Sri explains that, during the post-COVID period, many businesses didn't wait to set up their standards for their in-store experience. They adjusted their offerings based on customer preferences, even in states with more freedom. For example, in Florida and Texas, businesses with a large number of operations struggled and saw higher revenue declines on average than some California cities. Business owners in these states didn't wait for the government to dictate their practices, but instead understood their customers' concerns and did their own research. This allowed them to make decisions quickly and reflect their customers' preferences, which helped them stay in better shape than chains that were waiting for national rules. The Importance of Purpose and Pride for Small Businesses Sri discusses the concept of purpose in small businesses, comparing it to the concept of Shokunin, or craftsmanship. Sri talks about  his time in Japan and what he learned from small businesses there. He found that these businesses focused on their craft rather than profit or growth. He later realized that purpose allows individuals to choose their return on investment and pursue their passions. Individuals often leave consulting to pursue independence, not to make more money. They value the freedoms they gain from doing so. When making decisions, it's crucial not to compromise on their purpose, as it's powerful and doesn't have to follow the path of larger corporations. Pricing for Small Businesses Sri discusses the concept of raising prices for small businesses, which can be a challenge. He explains that there is more to understanding customer value than just price, and that small businesses should be conscious of the benefits they are sharing. He suggests that small businesses should not solely focus on profit but also on what they are trying to accomplish. He lays out pricing principles in his book to help small businesses understand how to calculate pricing and be conscious of the driving factors behind it that may not simply be profit.  Plans for the Future Sri's personal plans for his book include becoming a coach or consultant to small businesses, launching a nonprofit foundation, and having an impact on 30 million entrepreneurs in the country. He believes that these entrepreneurs are challenged and need advice from people who have practical experience. He plans to create a nonprofit foundation and help build tools and reach a wider distribution. Timestamps: 02:15: Sri Kaza's Background and Entrepreneurial Journey  03:52: Challenges and Successes in Small Business Consulting  08:02: The Concept of Underdog Principles  22:40: Purpose and Craftsmanship in Small Businesses 26:27: Agility and Speed in Small Business Decision-Making  27:03: Value and Pricing in Small Businesses 28:42: Future Plans and Impact of the Book  Links: Website:https://sri-kaza.com Gift for Unleashed Listeners: https://sri-kaza.com/media/unleashed Substack: https://substack.com/@srikaza?utm_source=global-search The Book: https://www.amazon.com/Unconvention-Small-Business-Strategy-Guide-ebook/dp/B0FM41LNWX?ref_=ast_author_mpb Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com.

Venkat Atluri, McKinsey senior partner and coauthor of The Ecosystem Economy: How to Lead in the New Age of Sectors Without Borders, explains how value creation is shifting from stand-alone enterprises to coordinated networks of collaborators. Drawing on two decades advising leaders in technology, media, and telecom, he outlines what makes ecosystem businesses distinct from traditional conglomerates—and the governance required to make them work at scale.   Atluri emphasizes that ecosystems aren't about diversification for its own sake, but about following a customer-led thread: “Start with the customer and then follow the thread—what other problems does that customer have that you can solve together with partners?”   Key Insights from the Conversation Beyond Suppliers: Many firms mistake a supplier list or procurement process for an ecosystem. Atluri is clear: “A supplier list is not an ecosystem. An ecosystem is about mutual value creation and sharing in the upside.” Role Clarity Matters: Some firms will anchor the platform, continuously raising the bar for developers and users. Others will participate as contributors, protecting privacy, quality, and customer experience. Scale only comes when “responsibilities, incentives, and accountability” are explicit. Discipline in Operating Models: He advises executives to integrate ecosystem thinking into strategy, but then run deeper, dedicated workstreams to define roles, economics, and governance. Competition Is Ecosystem vs. Ecosystem: Scenario planning must account for new types of disruptors and ask, “What would an ecosystem leader do here?” Over time, Atluri expects the economy to consolidate into a few macro-ecosystems with multiple micro-ecosystems nested beneath them. History as a Control: Symbian and BlackBerry illustrate that large user bases are not moats. “Unless you keep raising the bar on your proposition, you lose.” Customer Experience Sets the Standard: Consumer expectations now apply in B2B as well: “If something doesn't work out of the box, that tells you the company is focused on itself, not the customer.”

Send us a textWhy do most service businesses never hit $100K, let alone a million and beyond? McKinsey research reveals it's not talent or passion—it's the lack of documented and working systems. Discover the three critical systems every service business needs to scale successfully.What You'll LearnThe 3 critical systems every service business must have to reach $100K+Why system alignment with your brand and values mattersReal results clients achieve when systems are implemented properlyThe 3 Critical Systems for Service Businesses1. Client Acquisition System2. Service Delivery System3. Client Retention SystemAll must align with your brand, competitive advantage, and valuesKey Insight

Ever feel like your brain is fried from too much input, but not enough output? Like you're consuming podcasts, scrolling social feeds, reading articles, binge-watching YouTube—and yet when it comes time to spark your next big idea… you're blank? In this episode of The Happy Hustle Podcast, I break down what I call the innovation igniter. And no, it's not about forcing yourself into some high-pressure “brainstorming session” with a whiteboard and stale coffee. It's about creating the conditions where real breakthroughs can flow.I've studied how innovation really happens—not just for me, but for executives, entrepreneurs, and creatives across industries. McKinsey reports that 84% of leaders believe innovation is critical for growth, yet 94% admit they're unhappy with their results. That gap? It's not a lack of talent—it's a lack of the right environment for ideas to actually ignite.So here are the three main conditions that fuel innovation. First, you need space to think without pressure. Cortisol, the stress hormone, literally shuts down the prefrontal cortex—your idea factory. You gotta schedule sacred “think time,” device-free, even if it's just 90 minutes a week. Second, you need diverse perspectives to challenge your assumptions. Stats show diverse teams outperform by 35% in problem-solving. That's why I love masterminds where we've got people from totally different backgrounds pushing each other into new insights. Third, you need freedom to explore without judgment. That “yes, and…” mindset that Pixar and improv comedy thrive on. No idea is too weird at first—let it breathe before you kill it.Beyond those conditions, I also share a framework: block weekly think time, seek cross-pollination with outsiders, and create environments where wild ideas are celebrated. When you do this, breakthroughs stop being “lucky moments” and start becoming predictable. For me, that often happens out in the Montana backcountry during our Epic Camping Adventures. Phones off. Nature on. Minds open. And boom—million-dollar ideas drop.If you're stuck in consumption mode, overloaded with info but starving for wisdom, this episode is for you. It'll give you permission to slow down, clear the noise, and make space for the brilliance that's already in you. Because innovation isn't luck—it's a muscle. And with the right conditions, you can flex it anytime you need.Connect with Cary!https://www.instagram.com/caryjack/https://www.facebook.com/SirCaryJackhttps://www.linkedin.com/in/cary-jack-kendzior/https://twitter.com/thehappyhustlehttps://www.youtube.com/channel/UCFDNsD59tLxv2JfEuSsNMOQ/featured Get a free copy of his new book, The Happy Hustle, 10 Alignments to Avoid Burnout & Achieve Blissful Balance https://www.thehappyhustle.com/bookSign up for The Journey: 10 Days To Become a Happy Hustler Online Coursehttps://thehappyhustle.com/thejourney/Apply to the Montana Mastermind Epic Camping Adventurehttps://thehappyhustle.com/mastermind/“It's time to Happy Hustle, a blissfully balanced life you love, full of passion, purpose, and positive impact!”Episode Sponsors:If you're feeling stressed, not sleeping great, or your energy's been kinda meh lately—let me put you on to something that's been a total game-changer for me: Magnesium Breakthrough by BiOptimizers. This ain't your average magnesium—it's got all 7 essential forms that your body actually needs to chill out, sleep deeper, and feel more balanced. I take it every night and legit notice the difference the next day. No more waking up groggy or tossing and turning all nightIf you're ready to sleep like a baby, calm your nervous system, and optimize your recovery, go grab yours now at bioptimizers.com/happy and use code HAPPY10 for 10% OFF.99 Designs- Need a killer logo, stunning website, or next-level brand design?Stop DIY-ing and start delegating like a boss with 99designs by Vista! Neurable- If you're looking to level up your focus, productivity, and mental well-being all at once, do yourself a favor and check out Neurable. You get a special hookup—just use the code HAPPY at checkout and get $100 off.

How can entrepreneurs transform the challenges of an aging population into powerful opportunities for innovation? In this episode of The Angel Next Door Podcast, host Marcia Dawood welcomes Bruce Simpson, a longtime McKinsey leader and now co-founder of Age Tech Capital, to discuss the rapidly growing world of age tech.Bruce shares his global perspective and deep experience in building new companies and catalyzing tech-driven change in healthcare and beyond. With Age Tech Capital, he's developing an investment ecosystem focused on supporting technology that benefits people over 50, combining health, financial security, and independent living with cutting-edge AI and data-driven solutions.Listeners get an inside look at emerging startups, funding models for angel investors, and why channeling entrepreneurial energy into age tech is both a social imperative and a huge opportunity. If you're passionate about investing, tech, or building a better future for all ages, this episode offers practical insight and inspiration you won't want to miss. To get the latest from Bruce Simpson, you can follow him below!https://www.linkedin.com/in/bruce-b-simpson/ https://www.agetechcapital.com Sign up for Marcia's newsletter to receive tips and the latest on Angel Investing!Website: www.marciadawood.comLearn more about the documentary Show Her the Money: www.showherthemoneymovie.comAnd don't forget to follow us wherever you are!Apple Podcasts: https://pod.link/1586445642.appleSpotify: https://pod.link/1586445642.spotifyLinkedIn: https://www.linkedin.com/company/angel-next-door-podcast/Instagram: https://www.instagram.com/theangelnextdoorpodcast/TikTok: https://www.tiktok.com/@marciadawood

Enterprise Knowledge's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Dawn Brushammar, currently an independent KM consultant, advisor, and frequent contributor at industry events. She has spent her 25+ year career connecting people to relevant knowledge and information. Her experience across industries and geographies includes leading an internal Knowledge Management team at McKinsey and Company, building databases for the Oprah Winfrey Show, running research services for a division of American Express, and managing academic librarianship at several universities and an environmental and sustainability research institute. In their conversation, Lulit and Dawn discuss the similarities between their early career paths and KM journeys, the evolving role of the modern librarian, and how KM and semantics support AI technologies. They also define what a "knowledge-first organization" should look like, and touch on Dawn's upcoming talk at the Semantic Layer Symposium on the rising importance of library science to the Semantic Layer.To learn more about the Semantic Layer Symposium, check it out here: ⁠https://semanticlayersymposium.com/⁠ *25% off discount code: knowledgecastTo learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠

Procurement can play a crucial role in driving a company's transformation, and leaders are now recognizing its potential to be a strategic enabler of change. In this episode of Inside the Strategy Room, we explore the key findings from our recent McKinsey.com article titled “Aim higher and move faster for successful procurement-led transformation”. Teresa George, a partner in our Chicago office, Raul Santos, a partner in our Madrid office, and Cole Wirpel, an associate partner in our Atlanta office, join Sean to share insights on how procurement can be a catalyst for company-wide transformation and the essential capabilities required to achieve this goal. Related insights Aim higher and move faster for successful procurement-led transformation How procurement leaders can bring metals and mining up to speed The digital spend control tower: Shift spending mindsets at scale Defining your ‘true north’: A road map to successful transformation McKinsey Insights on Transformation McKinsey Transformation on LinkedIn McKinsey Insights on Strategy & Corporate Finance McKinsey Strategy & Corporate Finance on LinkedInSupport the show: https://www.linkedin.com/showcase/mckinsey-strategy-&-corporate-finance/See www.mckinsey.com/privacy-policy for privacy information

Tanguy Catlin, a senior partner at McKinsey & Co., discusses how insurers can boost performance by integrating AI across operations, focusing on workflow redesign, technology reuse and strong leadership to ensure successful adoption.

Send us a textGetting invited to a second round consulting interview is a huge achievement, but it's not the finish line. The final round is where the offer is won or lost. In this episode, Jenny Rae shares exactly how to prepare for 2nd-round consulting interviews, including advanced case interview strategies and fit interview best practices. Whether you're interviewing with McKinsey, Bain, BCG, or another top consulting firm, this guide will help you turn your second-round invite into a full-time offer.Additional Resources:Start your Case Prep Plan (free!)Black Belt Case Prep Program: Your one-stop shop for case + fit interview prep, from round 1 to the offerYouTube playlist of Case Interview ExamplesStay on top of Consulting Application DeadlinesListen to the Market Outsiders podcast, the new daily show with the Management Consulted teamConnect With Management Consulted Schedule free 15min consultation with the MC Team. Watch the video version of the podcast on YouTube! Follow us on LinkedIn, Instagram, and TikTok for the latest updates and industry insights! Join an upcoming live event - case interviews demos, expert panels, and more. Email us (team@managementconsulted.com) with questions or feedback.

At a time when startups are primarily funded by private market investors, who you know has become a critical factor in gaining access to that venture capital. But how does the reliance on alumni and professional networks create barriers for startups from historically disadvantaged groups?Emmanuel Yimfor '20 is a finance professor at Columbia Business School and holds a Ph.D. from Rice University. His research focuses on entrepreneurial finance, diversity and private capital markets, with insights into gender and racial disparities in venture capital funding, board representation and how resources could be more equitably allocated.Emmanuel joins co-host Maya Pomroy '22 to discuss his career journey from working at a Cameroonian telecommunications company to teaching at some of the top U.S. business schools, as well as his research on the influence of alumni networks in venture capital funding, how AI tools can address biases in lending, and finally how he's teaming up with his son to bring AI tools to young innovators and entrepreneurs in Cameroon. Episode Guide:01:00 Exploring Entrepreneurial Finance03:36 The Role of Networks in VC Funding08:10 Emmanuel's Journey From Cameroon to the U.S.12:34 The Rice University Experience15:43 Research on Alumni Networks and Funding21:49 Algorithmic Bias in Lending33:17 Empowering Future Innovators in Cameroon38:42 Final Thoughts and Future OutlookOwl Have You Know is a production of Rice Business and is produced by University FM.Episode Quotes:Rethinking who gets funded in venture capital31:07: What does good networks mean exactly? If you look at venture capital partners, for example, right? They have worked at McKinsey before they became venture capital partners. So they have worked at certain companies, they have done certain jobs that then led them to become VCs. And so to the extent that we have a lack of representation in this pipeline of jobs that is leading to VC, then the founders that do not come from these same backgrounds do not have as equal access to the partners. And so what that suggests is something very basic, which is like, just rethink the set of deals that you are considering. That might expand the pool of deals that you consider, because, you know, there might be a smart person out there that is maybe not the same race as you, but that has an idea that you really, really want to fund. And that is something that I think, like, everybody would agree with. You know, we want to allocate capital to its most productive uses.From hard data to meaningful change29:13: So I have a belief in America, at least based on my life journey, which is: if you work hard for long enough, somebody is going to recognize you and you will be rewarded for it. And so I really believe that America takes in data, thinks about that data for a while to think about whether the research is credible enough, and then, using that data, they are a good Bayesian, so they get a new posterior. They act in a new way that is consistent with what the new before and the new data. And so I think about my role as a researcher as just like, you know, providing that data. Here is the data, and here is what is consistent with what we are doing right now. Now, you know, what you do with that information now is like, you know, update what you are doing in a way that is most consistent with efficient capital allocation—is my hope.Why Emmanuel finds empirical work so exciting 21:34: Empirical work is so exciting to me because then you are like, "I am a little bit of a police detective." So you take a little bit of this thing that feels hard to measure, and then you can create hypotheses to link it to the eventual outcomes, to the extent that that thing that is hard to measure is something that is leading to efficient capital allocation. Then, on average, you know, this feeling that you get about founders that are from the same alma mater should lead to good things as opposed to leading to bad things. And so, you know, that is exactly the right spirit of how to think about the work.Show Links: TranscriptGuest Profiles:Emmanuel Yimfor | Columbia Business SchoolEmmanuel Yimfor | LinkedInEmmanuel's Website 

In this episode of the Canary Cast, Florian Hagenbuch, Co-Founder and General partner at Canary, sits down with Jose Gedeon, co-founder and CEO of Cobre, a Colombian fintech building the real-time B2B payments and cross-border infrastructure powering finance teams across Latin America. From his early fascination with M-Pesa’s case at the University of Pennsylvania, to failed attempts at building his own mobile money business in Colombia, a stint as a consultant at McKinsey New York, and a role at Oyo in Mexico, José shares how each chapter of his journey shaped the vision for Cobre. What started as white-label wallets for meal vouchers during the pandemic evolved into Colombia’s leading real-time B2B payments platform, now expanding rapidly into Mexico and cross-border flows. During the episode, José reflects on the unique challenges of scaling a fintech in LatAm, the pivotal customer moments that unlocked entirely new business lines, and the ambition of turning Cobre into the default infrastructure for payments across the region. In this episode, we dive into: From White-Label Wallets to Infrastructure: How Cobre pivoted from building digital wallets for meal vouchers into real-time B2B payments and treasury management. Cross-Border Breakthroughs: The customer emergency that sparked Cobre’s cross-border product and how it led to a new revenue line. The Role of Stablecoins: Why stablecoins are becoming increasingly relevant in illiquid or high-cost currency corridors like Colombia, Turkey, and Argentina. Scaling in Mexico: How Cobre reached $100M in monthly volume in only 8 months in Mexico—10x faster than in Colombia. Vision for the Future: Why Jose believes it’s still “day zero” for Cobre and how the company aims to become the de facto B2B payment infrastructure for LatAm. Founder Lessons: Biggest mistakes, wins, and the cultural values that define the Cobre team. Whether you’re a founder, operator, or fintech enthusiast, this episode offers a masterclass in product pivots, client-focused culture, scaling infrastructure in emerging markets, and building with ambition in one of the most dynamic regions in the world. Tune in to hear how Cobre is not only modernizing payments in Colombia and Mexico, but also shaping the future of financial infrastructure across Latin America. Guest: Jose GedeonJose is the co-founder and CEO of Cobre, a fintech modernizing B2B payments and cross-border infrastructure in Latin America. Cobre moves billions annually, already processing ~3% of Colombia’s GDP, and recently raised its Series B led by Oak HC/FT, with participation from Canary and other global investors. Follow Jose on LinkedIn Host: Florian HagenbuchFlorian is the co-founder and General Partner at Canary, a leading early-stage investment firm in Brazil and Latin America. Canary has invested in more than 130 companies since its founding in 2017. Previously, Florian founded Loft, a company that digitized and transformed the home buying experience in Brazil, bringing transparency, liquidity, and credit to millions of Brazilians. Before that, Florian also co-founded Printi, the leading online printing marketplace in Latin America. Follow Florian on LinkedInHighlights:00:55 – 07:30 | Jose's Background & Early Influences07:30 – 08:08 | The Impact of COVID on Colombia's Financial Digitization08:10 – 11:07 | University Years, Early Attempts & Lessons Learned11:16 – 14:47 | Corporate Finance Pain Points Cobre Set Out to Solve & the First Iteration: White-Label Wallets14:55 – 16:11 | Cobre's First Business Model and Learnings on Pricing Power and Revenue Potential16:20 – 18:57 | Pivot to Real-Time B2B Payments and Building Colombia's First and Only Real-Time B2B Payment Infrastructure19:00 – 21:00 | Bre-B, the "PIX" of Colombia21:02 – 26:19 | Expansion into Cross-Border Payments and Different Customer Bases26:20 – 28:54 | Money Corridors in Colombia29:00 – 32:22 | Stablecoins & Tech Stack in Cross-Border Payments33:00 – 36:00 | Expansion to Mexico & Early Learnings 36:00 – 37:00 | Key Numbers, Scale & Vision37:00 – 43:07 | Future Plans and Raising Successful Venture Rounds43:08 – 47:40 | Founder Lessons & Culture47:40 – 52:12 | Conclusion: Recommended Content for ListenersRecommended Content: 1. Elon Musk biography by Walter Isaacson2. The World for Sale by Javier Blas and Jack Farchy3. Read, Write, Own by Chris DixonTranscrição do Episódio em Português: Hoje, estamos movimentando cerca de 3% do PIB da Colômbia dentro da Cobre.É um número muito grande.Mas, ao mesmo tempo, também é pequeno.Copo meio cheio, copo meio vazio.Isso nos dá bastante espaço para crescer. Agora, mudando para o inglês, para facilitar um pouco para você.José, muito obrigado por estar aqui. Agradeço por dedicar seu tempo. Estou muito animado para conversar com você. Como contexto, o José é cofundador e CEO da Cobre, uma fintech colombiana que está se expandindo para o México. Vocês rapidamente se tornaram uma das principais plataformas de pagamentos B2B em tempo real e de gestão de tesouraria corporativa na Colômbia — e, em breve, também no México. Sob sua liderança, muitas coisas empolgantes aconteceram. Vocês já escalam para centenas de empresas nesses dois países. Estão movimentando algo em torno de 18 bilhões em volume anual em folha de pagamento e pagamentos a fornecedores.E, o mais importante, estão se tornando uma camada crítica de infraestrutura para times financeiros modernos na região. Estou muito animado com este episódio, em mergulhar na sua jornada empreendedora, José, como a Cobre está modernizando os pagamentos corporativos, o cenário fintech na América Latina de forma mais ampla e, claro, a visão que você tem para o futuro da companhia. José, obrigado por se juntar a nós. É um prazer enorme ter você aqui hoje. José:Florian, o prazer é meu. A Canary foi a primeira firma de venture capital que acreditou na Cobre — e também o primeiro investimento de vocês fora do Brasil. Na época, nós até dissemos ao Marcos que expandiríamos para o Brasil… ainda não aconteceu.Mas tem sido uma ótima história até aqui, e vocês têm sido apoiadores incríveis. Obrigado. Florian:Sim, lembro bem disso. Inclusive, naquela época vocês tinham outro nome, não era? Acho que era “Pexto”, se não me engano.As coisas mudam, mas estamos felizes que deu certo. José, talvez possamos começar um pouco falando do seu histórico e da sua trajetória pessoal. Pode nos contar sobre sua origem e o que você fazia antes de empreender? José:Claro. Eu nasci e cresci em uma cidade pequena da Colômbia chamada Cartagena. Hoje é turística e bastante conhecida, mas, quando eu crescia lá, era apenas um destino nacional, relativamente pequeno. Eu, inclusive, nasci em Barranquilla porque minha mãe era de lá — que é ainda menor.De Barranquilla vêm muitas coisas conhecidas: Shakira, a Avianca (nossa companhia aérea nacional), e as últimas duas empresas colombianas que abriram capital nos EUA também são de lá.É uma cidade muito empreendedora. Talvez um bom precedente para a Cobre, não é? Venho de uma família de imigrantes libaneses — extremamente trabalhadores e empreendedores. Cresci aprendendo, por osmose, o que significava ser um empresario. Homens e mulheres da minha família sempre fundaram e até hoje administram empresas. Era um ambiente muito natural para acabar trilhando o caminho que trilhei. Depois tive o privilégio de estudar na Universidade da Pensilvânia. Meu primo Felipe — hoje cofundador da Cobre — estudava lá um ano antes de mim. Eu nunca achei que conseguiria entrar, mas consegui, e fui para a Penn cursar a graduação. No meu primeiro ano, li um business case sobre a M-Pesa, considerada precursora do dinheiro móvel — e, por consequência, de boa parte do que chamamos hoje de fintech: Zelle, Venmo, Paytm, GCash…A ideia original surgiu da M-Pesa, um serviço criado pela Vodafone que permitia às pessoas enviar dinheiro via SMS. Hoje, algo como 20% do PIB do Quênia transita pela M-Pesa. É completamente ubíquo. Inspirado nisso, tentei várias vezes criar algo parecido na Colômbia durante meus verões na Penn, mas obviamente falhei — afinal, eu não era uma empresa de telecomunicações. Ainda assim, essa experiência me mostrou como uma infraestrutura de pagamentos em tempo real poderia transformar a vida de milhões de pessoas e empresas. Ao me formar, voltei para a Colômbia para tentar de novo. E falhei mais uma vez. Foi aí que percebi: “o problema sou eu, preciso aprender a construir empresas de verdade”. Então fui trabalhar na McKinsey em Nova York. Passei um ano e meio lá e tive como cliente uma das maiores gestoras de venture capital do mundo. Eu era apenas analista júnior na equipe, mas aprendi muito sobre como os VCs pensam. Isso me levou a largar o emprego em Nova York e me mudar para a Cidade do México, para trabalhar na Oyo Rooms, um dos grandes unicórnios da Índia. A ideia era aprender mais sobre startups de hiperescala do que eu aprenderia ficando na consultoria. Fiquei um ano e meio na Oyo — até a pandemia começar. Com a COVID, percebi: “este é o momento certo para digitalizar pagamentos na Colômbia”. As empresas estavam forçadas a mudar. E foi quando decidi voltar a Bogotá, em junho de 2020, para tentar mais uma vez. E agora, cá estamos. Florian:Muito interessante. Não sabia de todas essas tentativas que não deram certo antes.Aliás, eu também estudei na Penn, me formei em 2010. Você foi alguns anos depois, certo? José:Sim, me formei em 2018. E naquela época, o ambiente ainda era mais voltado para carreiras tradicionais. A maioria queria ir para consultoria, bancos de investimento ou fundos. Eu era um dos poucos insistindo em empreender já na graduação. Participei até de competições de startups do MBA, porque não havia para undergrad. (continua na mesma estrutura — alternando Florian / José, até o final da conversa que você compartilhou).

"I was reading this report and it was the same old women who are making steady progress in leadership, but we're not making it fast enough. After all these years of being a leader, of being a mentor, of being a coach, of helping other women. I was just frustrated. How can this be?" After 30 years in healthcare technology leadership and reading yet another McKinsey report showing glacial progress for women, Laurie McGraw had enough. That frustration became fuel—launching the Inspiring Women podcast over four years ago to amplify the voices and stories of accomplished women leaders. Now, after 200+ conversations with extraordinary women across healthcare, technology, and business, Laurie shares what she's learned about accelerating women's advancement into leadership. The patterns are clear: every successful woman has moments of doubt before breakthrough, no one is "done learning," and the most accomplished leaders are often the most driven to contribute more. "The moments in these conversations that I love the most—every accomplished woman when you see them speaking so impactfully and powerfully, it seems easy," Laurie reveals. "But I like to draw out those moments in time when that same person wasn't all that they are. How did they make that leap?" In Part 2 of this special Q&A episode, Laurie discusses: The McKinsey report that sparked her frustration—and action—to create Inspiring Women Why she chose podcasting as the platform to accelerate women's leadership advancement The surprising patterns discovered across 200+ conversations with accomplished women How even the most powerful women still have "next levels" they're trying to reach Why men listening to the podcast has become an unexpected catalyst for change What listeners tell her about those breakthrough "nugget" moments that change careers Her ultimate vision: more women in leadership creates a more just and equitable society "I get as many comments from men who listen to Inspiring Women as I do from women, because it helps them understand what people are dealing with and how they can be supportive," Laurie shares, highlighting how allies are crucial to systemic change. With women's funding still at a paltry 2% and progress remaining frustratingly incremental, Laurie's message is clear: "Why is having women in leadership important? When we have more women in leadership, we have a more just and equitable society. Full stop. That is why I am doing this." Four years, 200+ episodes, and countless transformed careers later, the Inspiring Women podcast continues its mission—one conversation, one story, one breakthrough moment at a time. Chapters 00:30 - Why I Started the Inspiring Women Podcast 02:45 - The Simple Concept Behind the Show 03:50 - Patterns from 200+ Conversations 05:30 - Even Accomplished Women Keep Growing 06:15 - Vision for the Inspiring Women Community 07:45 - Dream Dinner Guest: Katie Couric 08:30 - Be a Voracious Learner 09:15 - How Can We Be Bolder? Guest & Host Links Connect with Laurie McGraw on LinkedIn Connect with Inspiring Women Browse Episodes | LinkedIn | Instagram | Apple | Spotify

I'm thrilled to share some incredible insights from my latest podcast episode featuring the legendary Jack Dempsey. Jack is a powerhouse in the venture capital and angel investing space, and our conversation was nothing short of inspiring. Here's a sneak peek into what we discussed:Key Takeaways:  1. Jack's Origin Story:  • From a blue-collar kid in Buffalo, NY, to a senior partner at McKinsey & Company.  • The transformative power of education and mentorship.  2. The Role of an Operating Partner:  • What it means to create value in private equity.  • The diverse responsibilities and impact of an operating partner.3. Transition to Teaching and Mentoring:  • Jack's shift from full-time private equity to teaching at the University of Saint Thomas.  • His passion for mentoring at Techstars and supporting the startup community.4. Investment Philosophy:  • The importance of backing innovative founders and unique business models.  • Why people and their ideas are at the heart of successful investments.5. Entrepreneurial Education:  • Hands-on learning through real-world projects and market research.  • The rewarding experience of teaching and seeing students launch successful businesses.6. Mentorship at Techstars:  • The impact of “mentor madness” and accelerating startup growth.  • The importance of leadership coaching alongside business strategy.7. Personal Insights on Leadership:  • Leadership as a journey of moving people forward together.  • The significance of asking for help and leveraging your network.  • Favorite Business Books:8. The Definitive Drucker for customer focus and innovation.  • Do More Faster for practical startup lessons.  • Younger Next Year for maintaining mental and physical health.  • Advice for Aspiring Entrepreneurs:9. The power of networking and nurturing personal relationships.  • Maximizing your return on time and giving back to the community.  • Embracing life as a one-time opportunity to make the most of.10. Building a Legacy:  • Creating opportunities for others through mentoring and teaching.  • Defining success through family, relationships, and impactful contributions.Jack's journey and wisdom are truly inspiring, and I can't wait for you to hear the full conversation. Tune in to gain valuable insights and be motivated to take your own entrepreneurial journey to the next level.Listen Now: https://youtu.be/Q1CwuS5_Bm0Stay curious and keep innovating!Send us a textConnect with Kip on LinkedInhttps://www.linkedin.com/in/kipknippel/Watch Bite-Sized Clips on YouTubehttps://www.youtube.com/@capitalistculture/shorts

Before 7:00 a.m., your day is already won—or lost. In this kickoff to Hard Hat Headspace, we step onto the jobsite with a foreman who turns a shaky morning into a smooth-flowing shift using a two-minute huddle, a visible plan, and a no-drama constraint log. Keeping with the foundation of The NEXT Academy, this episode is backed by insights from FMI, McKinsey, and Harvard Business Review. You'll get field-ready tactics (3W1H, make-ready checks, quick visual boards) that boost productivity, safety, and morale. If you lead crews—foremen, supers, or craft pros—this episode is your playbook to win the day before it starts. #BeNEXT

This week I sit down with Paul Grosmann, CEO of R.M.Williams, to talk about one of Australia’s most iconic and enduring brands. We go back to 1932 and the story of founder Reginald Murray Williams, and how a bloke with no formal training built a business that became a global name. Paul shares what makes the boots and jackets so special, why Aussies are so loyal to the brand, and how it has stayed true to its roots despite decades of changing ownership. He also opens up about his own journey from Nike and McKinsey to Harris Farm Markets, and the leadership lessons he is bringing to R.M.Williams as he drives the brand into its next chapter while keeping its heritage front and centre. Check out R.M.Williams website here: https://drinkhyro.com/ You can subscribe to the Mentored newsletter here: https://mentored.com.au/newsletter-sign-up Join the Facebook Group. Follow Mark Bouris on Instagram, LinkedIn & YouTube.See omnystudio.com/listener for privacy information.

Et si le leadership de demain se construisait autour de l'impact, de l'innovation et de l'intelligence collective ? C'est la vision portée par mon invitée d'aujourd'hui, Alexandra Mathiolon, PDG de Serfim, une entreprise familiale de 3 000 collaborateurs engagée dans l'aménagement durable des territoires.Diplômée des Mines de Saint-Étienne et de l'Imperial College de Londres, Alexandra a d'abord fait ses armes chez McKinsey, avant de prendre les rênes d'une ETI qui façonne les infrastructures de demain. Elle partage avec nous aujourd'hui son parcours de leader, sa vision du management, et surtout comment elle met en mouvement son entreprise pour répondre aux grands enjeux climatiques et sociétaux.Dans cet épisode, on parle d'innovation, d'engagement et de transformation, mais aussi des défis d'un leadership aligné avec ses valeurs et ses ambitions.Lien d'inscription vers la newsletter gratuite : Le cercle des leaders de demain : https://lecercledesleadersdedemain.substack.com/?r=1t1xsv&utm_campaign=pub-share-checklist2 minutes – 7 questions expressPour mieux comprendre vos attentes et vous proposer un podcast encore plus utile.https://tally.so/r/npYXlB

¿Cómo se protege a millones de usuarios en plataformas que procesan miles de transacciones por minuto? ¿Qué hay detrás del antifraude en el ecosistema fintech de Latinoamérica?En este episodio de #TheWayPodcast, conversamos con Carlos Ayalde, ejecutivo especializado en pagos, finanzas y prevención de fraude, con una trayectoria que lo llevó a liderar como Head of Payments & Fraud Prevention en Rappi, y más recientemente a dirigir nuevos productos en la fintech mexicana Stori, enfocada en inclusión financiera.Hablamos sobre su paso por Rappi y el reto de construir confianza en medio del crecimiento acelerado, su visión desde la consultoría estratégica en McKinsey, su faceta como cofundador de Tiny Kitchen Brands, y cómo hoy impulsa productos financieros innovadores para un sector históricamente excluido.Una conversación clave para entender cómo se equilibra el riesgo, la innovación y la inclusión en el mundo fintech.

Send us a textStep inside a live McKinsey-style case interview. In this episode, former McKinsey consultant and expert coach Mark Di Giorgio leads a candidate through a market entry case set in the nutrition and healthcare industry.Watch how the case unfolds, including:Structuring a US market entry problemSizing the diabetes supplement marketEvaluating retail vs. direct sales channelsAssessing risks and competitor responsesIf you're preparing for McKinsey, BCG, or Bain, this is your chance to experience the pressure of a real interview and learn how to communicate with structure, clarity, and confidence.Want personalized feedback and practice with Mark? Book a one-on-one coaching session today below. Spots fill quickly.Work with Mark:See Mark's current coaching availabilityPurchase the Black Belt case prep program for 1:1 coaching with Mark Connect on LinkedInPartner Links:Stax is hiring! See open roles and requirementsListen to the Market Outsiders podcast, the new daily show with the Management Consulted teamConnect With Management Consulted Schedule free 15min consultation with the MC Team. Watch the video version of the podcast on YouTube! Follow us on LinkedIn, Instagram, and TikTok for the latest updates and industry insights! Join an upcoming live event - case interviews demos, expert panels, and more. Email us (team@managementconsulted.com) with questions or feedback.

For most of us, workplace engagement isn't a solo sport—it's a team one. The ADP (yes, the payroll people) Research Institute's study across 19 countries found that most of us, regardless of company size, are immersed in team life. In companies of 150 or more employees, 82% of employees work on teams, and nearly 3/4ths juggle more than one team. Even if your employer has fewer than 20 people, 2/3rds of us are teaming up on one, two or even three teams. This matters: team membership doubles our odds of scoring high on Gallup's engagement metrics, with this research concluding that the sweet spot belonging is being on five distinct teams. It is not just the number of teams, but whether we trust the team leader that can make us 12 times more likely to be fully engaged. Let's go back to the holy grail of Google's Project Aristotle, which took team-obsession to a new level.  Google spent twp years studying 180 teams to crack the high-performing team code. They discovered that talent and resources aren't the magic ingredients—they're just the gravy. The meat and potatoes or tofu and rice for the team? Psychological safety—the freedom to speak up, take risks, and make mistakes without fear of public humiliation. It turns out, when people feel safe to contribute, they get bold, creative, and collaborative.  Leaders create psychological safety with dependability, structure and clarity, meaning, and impact.  McKinsey's research builds on this, showing that effective teams come in different “archetypes.” A cycling team is like a NASCAR pit crew—specialized, coordinated, but with independent metrics. Agile software teams are more like relay squads—high interdependence and shared outcomes, where dropped balls ripple through the race. Surgical teams? Think rowing crew—total synchronicity, clearly defined roles, and an unshakable sense of belonging.   To truly hum, teams need to tend to their “health drivers,” grouped into four areas. Configuration means having the right roles and perspectives. Alignment is clarity on purpose and shared commitment. Execution covers collaboration, communication, decision making, and feedback. Renewal—the often-overlooked one—ensures long-term sustainability through belonging, psychological safety, recognition, and trust. Not every team needs to nail all of the team health drivers - of the 17 identified health drivers even top performing teams are only “very good” at about 11, which is like a C-! Four health drivers stand out as the performance heavyweights: trust, communication, innovative thinking, and decision making.  Much of this is what we know - what is surprising is that just getting some of the elements that create healthy and effective teams right is a game-changer in the workplace.

What if your next competitive advantage wasn't a new product, but a new kind of leader? Doug Powell believes designers and design thinkers have the skills business needs most right now, the ability to connect human needs with strategic goals, to navigate uncertainty, and to see opportunities others miss. In a world of rapid technological change and economic contraction, that perspective can be the difference between falling behind and defining what's next. Doug has spent his career proving it. At IBM, he helped build one of the largest corporate design programs in history, hiring over 1,000 designers, embedding human-centered design across global teams, and aligning design thinking with enterprise strategy. He's led at the highest levels of AIGA, advised Fortune 100 leaders, and now coaches executives on how to integrate design into the core of their decision-making. This is an essential time for design and designers. In the face of unprecedented global challenges and a rapidly evolving technological landscape, the core skills of human-centered design, empathy, curiosity, inclusion, collaboration, and craft, are needed more than ever. Doug believes designers are made for this moment. For business leaders, Doug's perspective is a wake-up call: designers and design thinkers are not just executors of creative work, they are catalysts for innovation, culture change, and long-term growth. Research from McKinsey shows that companies excelling in design outperform industry peers by up to 2x in revenue growth and shareholder returns. A 2023 InVision report found that 92% of high-maturity design organizations report a strong connection between design and business strategy. Doug argues that in a time of technological disruption and market uncertainty, leaders who integrate human-centered design into the decision-making core of their companies will be the ones defining what's next. In this conversation, you'll hear about: + Why companies that integrate design at the leadership level grow faster and create greater shareholder value +Lessons from building IBM's global design program from scratch in under four years +How human-centered design can break down silos and speed decision-making across functions +Why downturns are a prime opportunity to invest in innovation and talent +The lasting influence of Tibor Kalman and the responsibility of design to challenge complacency +How AIGA builds leadership capacity across industries and the value of giving back +Why designers will be at the center of AI's most transformative breakthroughs, and what leaders should do now Whether you're a CEO, CMO, or innovation lead, this episode will show you how to harness design as a strategic advantage, not just for better products, but for stronger teams, sharper strategy, and sustainable growth.

Send us a textGet the insider's view on consulting recruitment in the United Kingdom for 2025. In this episode, we cover market trends, 3 recruiting power moves, and a salary preview for top firms like McKinsey, Bain, and OC&C.You'll learn:Why where you study matters more than what you studyThe true recruiting timeline for UK firms (hint: it starts earlier than you think)What entry-level salaries and bonuses look like across leading UK firmsConsulting demand in the UK is rising, but so is competition. Use this episode as your guide to stay ahead of the curve.Download the 2025 UK Recruitment Roadmap (free).Links:Join Black Belt - an expert prep program that's helped hundreds land offers in the UKReview 2025 UK consulting application deadlinesBook a 15-minute call with Katie to see which package is right for youListen to the Market Outsiders podcast, the new daily show with the Management Consulted teamConnect With Management Consulted Schedule free 15min consultation with the MC Team. Watch the video version of the podcast on YouTube! Follow us on LinkedIn, Instagram, and TikTok for the latest updates and industry insights! Join an upcoming live event - case interviews demos, expert panels, and more. Email us (team@managementconsulted.com) with questions or feedback.

On this Live Greatly podcast episode, Kristel Bauer sits down with Corinne Low PhD, Wharton economist, mother, and author of Having It All: What Data Tells Us About Women's Lives and Getting the Most Out of Yours.  Kristel and Corinne discuss some key contributors feeding into frustrations and overwhelm in navigating work/life as well as insights into ambition, goals, fulfillment and work-life balance. Tune in now!  Key Takeaways From This Episode: Some common frustrations working mothers are facing Reframing what work is really about Tips to redesign work and life to support more fulfillment  Insights into ambition Research into what women are looking for in the workplace How women are looking for predictability and structure in the workplace ABOUT CORINNE LOW  PH.D Corinne Low is an Associate Professor of Business Economics and Public Policy at the Wharton School of the University of Pennsylvania. Her research focuses on the economics of gender and discrimination and has been published in top journals such as the American Economic Review, Quarterly Journal of Economics, and Journal of Political Economy. She was named one of Poets and Quants 40 MBA Professors under 40 in 2024. Her first book, Having It All, is forthcoming with Flatiron in September 2025. Corinne and her work have also been featured by major popular media outlets, including Forbes, Vanity Fair, The LA Times, and NPR. Corinne is the co-creator of the Incentivized Resume Rating method for measuring hiring discrimination, and regularly speaks to and works with firms looking to improve their hiring and retention practices. She has spoken to and advised firms like Google, IFM Investors, Uber, Activision Blizzard, and Amazon Web Services, in addition to teaching in Wharton's Executive Education programs. She has given talks to top academic institutions like Harvard University, Stanford University, and Oxford, as well as to organizations like the New York Federal Reserve, Brookings, and the US Department of Labor.   She received her Ph.D. in Economics from Columbia University, her B.S. in Economics and Public Policy from Duke University, and formerly worked for McKinsey and Company. Outside of work, she is the co-founder and volunteer executive director for Open Hearts Initiative, a New York City based non-profit that aims to combat the homelessness crisis through pro-housing neighborhood organizing. Connect with Corinne Order Having It All: What Data Tells Us About Women's Lives and Getting the Most Out of Yours  Website: https://www.corinnelow.com/  Instagram: https://www.instagram.com/corinnelowphd/  Linkedin: https://www.linkedin.com/in/corinne-low-64a0741b4/  About the Host of the Live Greatly podcast, Kristel Bauer: Kristel Bauer is a corporate wellness and performance expert, keynote speaker and TEDx speaker supporting organizations and individuals on their journeys for more happiness and success. She is the author of Work-Life Tango: Finding Happiness, Harmony, and Peak Performance Wherever You Work (John Murray Business November 19, 2024). With Kristel's healthcare background, she provides data driven actionable strategies to leverage happiness and high-power habits to drive growth mindsets, peak performance, profitability, well-being and a culture of excellence. Kristel's keynotes provide insights to “Live Greatly” while promoting leadership development and team building.   Kristel is the creator and host of her global top self-improvement podcast, Live Greatly. She is a contributing writer for Entrepreneur, and she is an influencer in the business and wellness space having been recognized as a Top 10 Social Media Influencer of 2021 in Forbes. As an Integrative Medicine Fellow & Physician Assistant having practiced clinically in Integrative Psychiatry, Kristel has a unique perspective into attaining a mindset for more happiness and success. Kristel has presented to groups from the American Gas Association, Bank of America, bp, Commercial Metals Company, General Mills, Northwestern University, Santander Bank and many more. Kristel has been featured in Forbes, Forest & Bluff Magazine, Authority Magazine & Podcast Magazine and she has appeared on ABC 7 Chicago, WGN Daytime Chicago, Fox 4's WDAF-TV's Great Day KC, and Ticker News. Kristel lives in the Fort Lauderdale, Florida area and she can be booked for speaking engagements worldwide. To Book Kristel as a speaker for your next event, click here. Website: www.livegreatly.co  Follow Kristel Bauer on: Instagram: @livegreatly_co  LinkedIn: Kristel Bauer Twitter: @livegreatly_co Facebook: @livegreatly.co Youtube: Live Greatly, Kristel Bauer To Watch Kristel Bauer's TEDx talk of Redefining Work/Life Balance in a COVID-19 World click here. Click HERE to check out Kristel's corporate wellness and leadership blog Click HERE to check out Kristel's Travel and Wellness Blog Disclaimer: The contents of this podcast are intended for informational and educational purposes only. Always seek the guidance of your physician for any recommendations specific to you or for any questions regarding your specific health, your sleep patterns changes to diet and exercise, or any medical conditions.  Always consult your physician before starting any supplements or new lifestyle programs. All information, views and statements shared on the Live Greatly podcast are purely the opinions of the authors, and are not medical advice or treatment recommendations.  They have not been evaluated by the food and drug administration.  Opinions of guests are their own and Kristel Bauer & this podcast does not endorse or accept responsibility for statements made by guests.  Neither Kristel Bauer nor this podcast takes responsibility for possible health consequences of a person or persons following the information in this educational content.  Always consult your physician for recommendations specific to you.

Vivek Viswanathan is one of the brightest, kindest, most thoughtful individuals I have ever known. A son of immigrant parents, Vivek excelled in school attending Harvard, Cambridge, and Stanford. He then excelled in business, working for McKinsey (kind of) and Kleiner Perkins. Then Vivek excelled in politics working for Governor Brown, Governor Newsom, Hilary Clinton's presidential campaign, and eventually serving as Special Assistant to the President of the United States. In this episode we walk through Vivek's career progression as well as some of the lessons he learned along the way. We also discuss the following: While I was intrigued by so many things in this interview, starting with how high-school Vivek preferred policy camp to sports camp, I was especially intrigued by Vivek's perspective on living an integrated life: combining our values and passions, and then spending time with people who reflect those values. Vivek is a master at building and maintaining relationships, and then constantly striving to learn all he can from others. While Vivek's professional achievements are remarkable, I'm most impressed by his commitment to doing good in the world. As Vivek reminded us, to achieve anything worthwhile in life, we have to work really hard, all the while accepting the uncontrollable.   Connect on Social Media: X: https://twitter.com/nate_meikle LinkedIn: https://www.linkedin.com/in/natemeikle/ Instagram: https://www.instagram.com/nate_meikle/ Youtube: https://www.youtube.com/@nate.meikle

One in four Americans is enrolled in Medicaid, yet the system designed to support them is constantly at risk—underfunded, politically vulnerable, and often overlooked.Dr. Alastair Bell, President and CEO of Boston Medical Center Health System, shares how his organization is reimagining what it means to care for underserved populations, while managing nearly 40% of Massachusetts' Medicaid enrollees. In this conversation, we explore the financial realities of running an “essential” hospital system, the opportunities and pitfalls of Medicaid ACOs, and why AI might deepen inequity if essential providers are left behind.We cover:

Show Notes: Sandor Marton, a McKinsey alum and co-founder of Chronos Insights introduces the AI research companion tool and explains its features. Sandor shares his background in growth strategy, commercial strategy, and due diligence work. He identifies the problems faced by small firms and independent practitioners who don't have large teams in place to assign people to do the massive amount of necessary foundational research, which limits the size of projects they can take on. An Overview of Chronos Insights Sandor discusses partnering with Matt Jones and Dustin Chrysler to develop an AI-powered solution for market and competitive landscape research. He talks about the background of the team and the issues they initially tackled. The team aimed to create a specialized prompt leveraging ChatGPT's large language model while moving away from ChatGPT's programming “to make people happy” and to deliver more accurate results. They developed their tool, Chronos, with a different approach. The tool uses neural search and keyword search to provide more accurate and sourced research solutions. Sandor talks about how they tested the agents. He found it saved 75% of research time using the platform and emphasizes the need for review and revision of AI-generated outputs. Chronos Research Capabilities The conversation turns to access to proprietary databases, and Sandor explains the current use of the alpha version sources publicly available information. He also talks about their engineering resources and can build a version that taps into proprietary, private, or licensed resources, and that the user can direct the agent to source from specific sources. Sandor refers to a large Fortune 100 company that has hired them to build an agent to work with their internal research team. Sandor discusses potential future features like an interview finder tool and a composite self-referencing insights feature. The discussion touches on the flexibility of the tool in handling different types of research problems. User Interface Explained Sandor explains the simple UI of the tool, which includes five landing pages: Project Overview, Research Statement of Work, Research Plan, Research Tab, and Research Summary. The tool creates a research plan based on the user's research statement of work, breaking it down into discrete task prompts. Sandor demonstrates how to use the tool by copying and pasting a Word document into the Research Statement of Work tab. The tool generates a detailed research plan, including market landscape, competitor landscape, and key trends and developments. Project Overview Research Plan Generation Sandor explains the process of generating a research plan, including organizing research tasks by major research categories and subsections. He shares an example of the various categories to be researched within the statement of work. The tool creates task prompts for each topic within the research statement of work. Users can edit tasks and change the language model used for research. Sandor highlights the efficiency of running multiple tasks concurrently using the platform and demonstrates how it works and the various categories of research that can be explored, analyzed, and summarized. How Chronos Summarizes Prompts Sections Identified and Tasks to Complete Subsections Explained Reviewing and Exporting Sandor demonstrates how to review and export the research outputs generated by the tool. The tool provides citations for each task, allowing users to verify the sources. Users can rerun tasks and edit them as needed. The tool offers a research summary feature, which condenses the research outputs into a concise format. Research Task Overview     Market Landscape Research Use Cases and Future Developments Sandor talks about use cases and future developments. He explains that it can handle various research topics and how they have programmed the agent to eliminate errors. Sandor mentions a project which included researching sales cycles and client selection criteria. The tool has potential for developing primary research, valuation and diligence work, and incorporating proprietary or licensed material. Timestamps: 02:44: Development of the AI Research Companion 05:42: Current and Future Features of the Tool  08:55: Walkthrough of the AI Research Companion Tool  18:54: Detailed Explanation of the Research Plan  25:22: Running and Reviewing the Research Plan  33:20: Future Developments and Use Cases  37:20: Conclusion and Contact Information  Links: Website: https://www.chronosinsights.com/ Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com.