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During a moment of crisis, Best Buy moved fast by turning a pilot program into a nationwide solution almost overnight.Join hosts Chuck Moxley and Nick Paladino as they talk with Robert Neer and Brent Van Wieringen, former Best Buy product leaders who orchestrated one of retail's most impressive digital transformations. With experience leading consumer-facing digital experiences and customer journey optimization, Robert and Brent share how they scaled curbside pickup from 25% of stores to chain-wide in just 72 hours, plus insights from studying competitors' failed attempts during the same period.Key Actionable Takeaways:Create urgency through customer outcomes, not arbitrary deadlines - Focus teams on solving customer problems rather than hitting dates to avoid artificial chaos and shortcutsExpose your entire team to customer pain points - Put engineers, designers, and product managers directly in front of struggling customers to build genuine mission-driven motivationMeasure success beyond conversion rates - Track lifetime value and downstream impact of customer engagement activities, not just immediate transactionsWant more tips and strategies about creating frictionless customer experiences? Subscribe to our newsletter! https://www.thefrictionlessexperience.com/frictionless/ Download the Black Friday/Cyber Monday eBook: http://bluetriangle.com/ebook-Goods Company Website: goodscompany.io Robert's LinkedIn: https://www.linkedin.com/in/robertneer/ Brent's LinkedIn: https://www.linkedin.com/in/brentvanw/ Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/ Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Chapters: (00:00) Introduction(01:45) Pre-pandemic curbside pickup foundation(04:00) 72-hour chain-wide rollout during COVID(08:00) Physical and digital coordination challenges(11:00) Breaking down organizational silos(12:45) Enduring lessons from pandemic transformation(18:35) Creating urgency without chaos(24:55) Building mission-driven teams today(27:55) Product management philosophy and myths(30:50) AI's role in product development(35:50) Common misconceptions about frictionless experiences(37:50) Conclusion
We consider the moral implications of scientific research, especially when the aim is to develop military arms. Are the scientists involved morally responsible for the use of these weapons on civilians? Author and historian Robert Neer recounts the top-secret research conducted at Harvard in the early 1940s, which yielded the weapon napalm. We also hear […]
Napalm. One of the most controversial weapons of the 20th century, it's an incendiary substance that if it comes into contact with your skin, it will burn directly to the bone. Used in the Second World War, and later the Korean and Vietnam war, what are the origins of this devastating weapon?In today's Warfare, James Patton Rogers is joined by Robert Neer, author of Napalm: An American Biography. Together, they delve deep into the history and consequences of this infamous substance, from its origins through to its military applications and ethical dilemmas.Discover the past on History Hit with ad-free original podcasts and documentaries released weekly presented by world renowned historians like Dan Snow, Suzannah Lipscomb, Lucy Worsely, Matt Lewis, Tristan Hughes and more. Get 50% off your first 3 months with code WARFARE. Download the app on your smart TV or in the app store or sign up here.You can take part in our listener survey here.For more Warfare content, subscribe to our Warfare Wednesday newsletter here. Hosted on Acast. See acast.com/privacy for more information.
Robert Neer is the guest on this week's episode of The Chauncey DeVega Show. He is a historian at Columbia University and the author of Napalm: An American Biography. Robert's work is a incisive and unique example of the history of objects and how that type of social history can illuminate broader questions of politics, life, and society. Napalm: An American Biography is more than the history of a horrific weapon: it is an insight into American war fighting, inventions, and foreign affairs. Dr. Neer and Chauncey talk about the history of napalm, its inventors, the moral questions that (should) govern the use of technology and science, the Vietnam War, American power, and the symbolism and meaning that have been constructed around such an iconic and terrifying weapon in both the world's and America's public imagination. Chauncey also shares his thoughts on Tom Brady and "Deflategate", the Oklahoma tornadoes and the Amtrak train crash, how Republican racism has hurt America's infrastructure in the Age of Obama, and a frightening encounter with an entitled student who was moved to gross anger by a discussion of wealth inequality and consumerism.
Just as there is no one way to write a biography, nor should there be, so there is no rule dictating that biography must be about the life of a person. In recent years, the jettisoning of this tradition has led to a number of compelling explorations of the lives of commodities (such as salt or the banana), texts (Gone with the Wind, for example), diseases (including cancer or cancer cells), and even the Atlantic Ocean. The latest entry into this realm of biographical inquiry is Robert Neer‘s Napalm: An American Biography (Harvard University Press, 2013). As the title suggests, this is a consciously American biography, meaning that Neer (a core lecturer at Columbia University) traces the arc of the life of the incendiary gel whilst also situating it in a national context. Napalm is, after all, an American invention and, as Neer writes in the prologue, “It’s history illuminates America’s story, from victory in World War II, through defeat in Vietnam, to its current position in a globalizing world.” Much as napalm sticks to everything it encounters, so it sticks to our national history, splattering into the lives of those involved in its creation, the victims of its use, and the way America- to this day- wages war. *To briefly highlight another emerging biographical trend, many authors are now posting their research online so that it is easily accessible to readers. Thus, the endnotes of Napalm: An American Biography, including relevant hyperlinks, can be accessed HERE. Learn more about your ad choices. Visit megaphone.fm/adchoices
Just as there is no one way to write a biography, nor should there be, so there is no rule dictating that biography must be about the life of a person. In recent years, the jettisoning of this tradition has led to a number of compelling explorations of the lives of commodities (such as salt or the banana), texts (Gone with the Wind, for example), diseases (including cancer or cancer cells), and even the Atlantic Ocean. The latest entry into this realm of biographical inquiry is Robert Neer‘s Napalm: An American Biography (Harvard University Press, 2013). As the title suggests, this is a consciously American biography, meaning that Neer (a core lecturer at Columbia University) traces the arc of the life of the incendiary gel whilst also situating it in a national context. Napalm is, after all, an American invention and, as Neer writes in the prologue, “It’s history illuminates America’s story, from victory in World War II, through defeat in Vietnam, to its current position in a globalizing world.” Much as napalm sticks to everything it encounters, so it sticks to our national history, splattering into the lives of those involved in its creation, the victims of its use, and the way America- to this day- wages war. *To briefly highlight another emerging biographical trend, many authors are now posting their research online so that it is easily accessible to readers. Thus, the endnotes of Napalm: An American Biography, including relevant hyperlinks, can be accessed HERE. Learn more about your ad choices. Visit megaphone.fm/adchoices
Just as there is no one way to write a biography, nor should there be, so there is no rule dictating that biography must be about the life of a person. In recent years, the jettisoning of this tradition has led to a number of compelling explorations of the lives of commodities (such as salt or the banana), texts (Gone with the Wind, for example), diseases (including cancer or cancer cells), and even the Atlantic Ocean. The latest entry into this realm of biographical inquiry is Robert Neer‘s Napalm: An American Biography (Harvard University Press, 2013). As the title suggests, this is a consciously American biography, meaning that Neer (a core lecturer at Columbia University) traces the arc of the life of the incendiary gel whilst also situating it in a national context. Napalm is, after all, an American invention and, as Neer writes in the prologue, “It’s history illuminates America’s story, from victory in World War II, through defeat in Vietnam, to its current position in a globalizing world.” Much as napalm sticks to everything it encounters, so it sticks to our national history, splattering into the lives of those involved in its creation, the victims of its use, and the way America- to this day- wages war. *To briefly highlight another emerging biographical trend, many authors are now posting their research online so that it is easily accessible to readers. Thus, the endnotes of Napalm: An American Biography, including relevant hyperlinks, can be accessed HERE. Learn more about your ad choices. Visit megaphone.fm/adchoices
Just as there is no one way to write a biography, nor should there be, so there is no rule dictating that biography must be about the life of a person. In recent years, the jettisoning of this tradition has led to a number of compelling explorations of the lives of commodities (such as salt or the banana), texts (Gone with the Wind, for example), diseases (including cancer or cancer cells), and even the Atlantic Ocean. The latest entry into this realm of biographical inquiry is Robert Neer‘s Napalm: An American Biography (Harvard University Press, 2013). As the title suggests, this is a consciously American biography, meaning that Neer (a core lecturer at Columbia University) traces the arc of the life of the incendiary gel whilst also situating it in a national context. Napalm is, after all, an American invention and, as Neer writes in the prologue, “It’s history illuminates America’s story, from victory in World War II, through defeat in Vietnam, to its current position in a globalizing world.” Much as napalm sticks to everything it encounters, so it sticks to our national history, splattering into the lives of those involved in its creation, the victims of its use, and the way America- to this day- wages war. *To briefly highlight another emerging biographical trend, many authors are now posting their research online so that it is easily accessible to readers. Thus, the endnotes of Napalm: An American Biography, including relevant hyperlinks, can be accessed HERE. Learn more about your ad choices. Visit megaphone.fm/adchoices
Just as there is no one way to write a biography, nor should there be, so there is no rule dictating that biography must be about the life of a person. In recent years, the jettisoning of this tradition has led to a number of compelling explorations of the lives of commodities (such as salt or the banana), texts (Gone with the Wind, for example), diseases (including cancer or cancer cells), and even the Atlantic Ocean. The latest entry into this realm of biographical inquiry is Robert Neer‘s Napalm: An American Biography (Harvard University Press, 2013). As the title suggests, this is a consciously American biography, meaning that Neer (a core lecturer at Columbia University) traces the arc of the life of the incendiary gel whilst also situating it in a national context. Napalm is, after all, an American invention and, as Neer writes in the prologue, “It’s history illuminates America’s story, from victory in World War II, through defeat in Vietnam, to its current position in a globalizing world.” Much as napalm sticks to everything it encounters, so it sticks to our national history, splattering into the lives of those involved in its creation, the victims of its use, and the way America- to this day- wages war. *To briefly highlight another emerging biographical trend, many authors are now posting their research online so that it is easily accessible to readers. Thus, the endnotes of Napalm: An American Biography, including relevant hyperlinks, can be accessed HERE. Learn more about your ad choices. Visit megaphone.fm/adchoices
Just as there is no one way to write a biography, nor should there be, so there is no rule dictating that biography must be about the life of a person. In recent years, the jettisoning of this tradition has led to a number of compelling explorations of the lives of commodities (such as salt or the banana), texts (Gone with the Wind, for example), diseases (including cancer or cancer cells), and even the Atlantic Ocean. The latest entry into this realm of biographical inquiry is Robert Neer‘s Napalm: An American Biography (Harvard University Press, 2013). As the title suggests, this is a consciously American biography, meaning that Neer (a core lecturer at Columbia University) traces the arc of the life of the incendiary gel whilst also situating it in a national context. Napalm is, after all, an American invention and, as Neer writes in the prologue, “It’s history illuminates America’s story, from victory in World War II, through defeat in Vietnam, to its current position in a globalizing world.” Much as napalm sticks to everything it encounters, so it sticks to our national history, splattering into the lives of those involved in its creation, the victims of its use, and the way America- to this day- wages war. *To briefly highlight another emerging biographical trend, many authors are now posting their research online so that it is easily accessible to readers. Thus, the endnotes of Napalm: An American Biography, including relevant hyperlinks, can be accessed HERE. Learn more about your ad choices. Visit megaphone.fm/adchoices
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