Podcasts about Retail

As a marketing leader, you often spend so much time on the strategies and tactics that keep your brand growing that it's difficult to keep up with what's going on in the background with the platforms and the companies behind them. While agility requires a flexible technology stack, it also requires a leadership mindset that can distinguish market noise from genuine strategic opportunity, and filter out the hype to understand the shifts that can impact customers and the bottom line. The ability to pivot your people, processes, and platforms in response to major market shifts is no longer a nice to have, but rather a competitive advantage. Today, I'm excited to talk with our 2026 Resident Expert on the CX and MarTech platform landscape. We're going to focus on the business and business opportunities that mergers, acquisitions, and big moves in the market provide to these platforms' customers. Our focus today is going to be a recap of market activity in 2025 with an eye towards what to expect in 2026. To help me discuss this topic, I'd like to welcome, Bill Staikos, Founder at Be Customer Led.About Bill Staikos Bill Staikos on LinkedIn: https://www.linkedin.com/in/billstaikos/ Resources Be Customer Led: https://becustomerled.com/ Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://advertalize.com/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

What really happens to a business when payments stop working, even for a few minutes? I recorded this episode live at Dynatrace Perform in Las Vegas, inside the Venetian, surrounded by engineers, operators, and business leaders all wrestling with the same uncomfortable reality. Payment outages are no longer rare edge cases. They are becoming a routine operational risk, and the cost is far higher than many organizations realize. To unpack that shift, I sat down with Victoria Ruffo, Software Engineering Team Lead at FreedomPay, for a grounded and practical conversation about resilience, observability, and what failure actually looks like in modern commerce. Victoria explains how FreedomPay supports merchants by orchestrating every part of the payment journey through a single platform, from terminal management to remote updates and even on-device advertising. If you have checked into a hotel and noticed a payment terminal quietly branded "Secured By FreedomPay," there is a good chance you have already interacted with her team's work. That real-world exposure gives her a clear view of what happens when systems fail and why customers are far less patient than businesses often assume. We talk about new research from FreedomPay, Dynatrace, and Retail Economics that puts a stark number on the issue. $44.4 billion in U.S. retail and hospitality revenue is at risk every year due to payment disruptions. But as Victoria points out, the most alarming insight is not the headline figure. It is the gap between how long customers are willing to wait and how long outages actually last. Most consumers abandon a purchase after seven minutes, while many disruptions stretch on for hours. In those early minutes alone, the majority of revenue is already gone. The conversation moves beyond statistics into lived experience. From lunch breaks cut short by declined payments to stadiums losing an entire event's worth of revenue in a single outage, Victoria shares why these failures are not abstract technical issues. They directly affect staff wages, customer loyalty, and long-term brand trust. We also explore why cash-only backups and outdated terminals no longer reflect how people actually pay, and why uneven investment in resilience leaves many merchants dangerously exposed. AI plays a central role in the discussion, but not in the way hype cycles often suggest. Victoria is clear that FreedomPay is not using AI to touch cardholder data or write payment code. Instead, tools like Dynatrace Intelligence help teams detect issues faster, identify patterns humans might miss, and move from reaction to anticipation. That shift, she argues, is where real value shows up, especially when seconds and minutes matter. If you care about payments, customer experience, or the hidden connection between technical failure and business impact, this episode offers a timely reminder that outages do not have to be catastrophic if organizations plan for them properly. As consumers grow less patient and systems grow more complex, are your payment platforms designed to absorb disruption, or are they quietly waiting to fail at the worst possible moment? Useful Links Connect With Victoria Ruffo Learn More About Freedom Pay Whitepaper Payment Resilience in an Uncertain World UK Learn More About Dynatrace Perform Thanks to our sponsors, Alcor, for supporting the show.

COTTO's founder sold out her initial production run in 30 minutes by building her audience first. Use her social media techniques to validate demand before you're ready to sell. Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Griffin Spolansky is the Co-Founder and CEO of Mezcla, the protein bar brand known for its bold flavors and distinctive “puff-crispy” texture. On this episode of ITS, Griffin and Ali talk about the bar category, getting partners to bet on your brand, and keeping your business as simple as possible.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

“Retail theft” often conjures Hollywood-esque heist scenes or sleight of hand at self-checkout. But 2025 was likely the biggest year on record for another, less glamorous kind of shrinkage: cargo theft. In this episode, how goods stolen right out of a truck raise costs for producers, logistics firms, and yes, consumers. Plus: More data centers plan to build their own natural gas plants, private sector data shows labor market growth is slow but steadying, and Kai visits an award-winning chef in South Los Angeles.Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter.Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.

With every board member and CEO demanding a generative AI strategy yesterday, how much of the conversation is about creating real business value versus simply not being left behind? Agility requires more than just speed; it demands a fundamental shift in how we approach problem-solving and storytelling, especially when a technology like AI re-writes the rulebook. Today, we're going to talk about the real tension that exists between the incredible promise of generative AI and the practical, often messy reality of enterprise adoption. We'll explore how to bridge the gap between deeply technical products and the clear, compelling narratives that actually convince customers and boards to invest. To help me discuss this topic, I'd like to welcome, Sharon Argov, CMO at AI21 Labs. About Sharon Argov Sharon Argov on LinkedIn: https://www.linkedin.com/in/sharonargov/ Resources AI21 Labs : https://www.ai21.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://advertalize.com/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

“Retail theft” often conjures Hollywood-esque heist scenes or sleight of hand at self-checkout. But 2025 was likely the biggest year on record for another, less glamorous kind of shrinkage: cargo theft. In this episode, how goods stolen right out of a truck raise costs for producers, logistics firms, and yes, consumers. Plus: More data centers plan to build their own natural gas plants, private sector data shows labor market growth is slow but steadying, and Kai visits an award-winning chef in South Los Angeles.Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter.Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.

Joining us in this episode of Living Off Rentals is a seasoned real estate developer with more than five decades of hands-on experience across residential, commercial, and industrial properties. David Pelusio Sr. has spent over 55 years building, owning, and operating assets ranging from warehouses and shopping centers to large-scale self-storage facilities. Today, his focus is on converting vacant big-box retail buildings into climate-controlled self-storage. Listen as David breaks down why self-storage has remained resilient through economic cycles, how buying properties at the right price creates massive upside, and why underutilized retail spaces present one of the most compelling opportunities in today's market.  Enjoy the show! Key Takeaways: [00:00] Introducing David Pelusio Sr. and his real estate background [03:00] How David got started in real estate at just 16 years old [04:26] The economics of buying vacant big-box retail versus ground-up construction [07:14] Using existing tenants to create cash flow from day one [08:14] Subdividing properties attracts institutional buyers [09:35] The approval process to convert vacant properties to storage [11:24] Renovation costs, pricing strategy, and competitive advantages [13:48] The four key criteria David uses to select winning markets [16:01] The risks involved in self-storage [23:21] Financing strategies and minimizing downside risk [25:00] Leaving "meat on the bone" to ensure strong exits [28:43] How investors can get involved or learn more [29:29] Connect with David Pelusio Sr. [31:04] Final thoughts on risk, returns, and long-term demand for self-storage [34:08] Outro Guest Links: LinkedIn: https://www.linkedin.com/in/david-pelusio-sr/  Website: https://davidrealestatehomes.com/  Show Links: Living Off Rentals YouTube Channel – youtube.com/c/LivingOffRentals  Living Off Rentals YouTube Podcast Channel - youtube.com/c/LivingOffRentalsPodcast  Living Off Rentals Facebook Group – facebook.com/groups/livingoffrentals  Living Off Rentals Website – https://www.livingoffrentals.com/  Living Off Rentals Instagram – instagram.com/livingoffrentals  Living Off Rentals TikTok – tiktok.com/@livingoffrentals   

On today's podcast episode, we discuss the run-up to the Super Bowl: how brands can stand out during the big game, what galvanizes people around this cultural moment, and how brands should be measuring success. Listen to the discussion with Vice President of Content and host Suzy Davidkhanian, Senior Analyst Blake Droesch, and Vice President of Content Paul Verna.   Get more insights like these with our free, industry-leading newsletters covering advertising, marketing, and commerce. Sign up at emarketer.com/newsletters Follow us on Instagram at: https://www.instagram.com/emarketer/ For sponsorship opportunities contact us: advertising@emarketer.com For more information visit: https://www.emarketer.com/advertise/ Have questions or just want to say hi? Drop us a line at podcast@emarketer.com For a transcript of this episode click here: https://www.emarketer.com/content/podcast-podcast-inside-super-bowl-how-brands-break-through-tap-culture-prove-roi-reimagining-retail © 2026 EMARKETER     Seedtag applies advanced AI to deliver privacy-first advertising at scale. As the creator of neuro-contextual advertising, Seedtag moves beyond traditional contextual targeting methods such as keywords and categories. Instead, Seedtag understands deeper signals of interest, intent, and emotion to create custom audiences based on a brand's objectives.

Is retail suffering from "buzzword fatigue"? In this 25-minute deep dive, Nick Kaplan and Rick Watson debrief the biggest themes, surprises, and reality checks from NRF 2026: Retail's Big Show. From the noise surrounding "agentic commerce" to the practical startups actually moving the needle, we break down what brands need to know to survive the next era of retail.Key Takeaways:The Buzzword Barrier: Why brands are feeling lost in a sea of repetitive jargon and how to spot the difference between hype and high-impact tech.Practical Innovation: A look at the NRF Innovation Hub, featuring startups like Marpipe that are solving real-world problems in product feed and ad optimization.The Virtue of Patience: Navigating the rapid release cycle from giants such as OpenAI and Google requires a steady hand and a long-term view.The NRF Debrief is sponsored by Avalara and Freshmint.

Jessica Rennard is the President of NuSource, a female-led micro-wholesale platform powering the demand side of resale. With 15+ years in circular fashion, she partners with leading brands to turn excess, returned, and take-back inventory into scalable resale channels—bridging sustainability goals with real revenue. Known for building from the ground up, Jessica brings a pragmatic, operator's lens to how brands can unlock value, visibility, and longevity in the secondhand economy.In this episode Jessica walks us through how NuSource sources, sorts, and redistributes returns and excess inventory to resellers and retailers — creating predictable secondary channels that protect brand value and reduce landfill. We dig into operations, pricing strategies, merchandising one-offs, live selling, and how resale can become a true acquisition channel for brands.We are doing our first-ever open call! You can submit your store or favorite store to be on the podcast because every store has a story behind it! Go to theretailwhorepodcast.com, click on SUBMIT YOUR STORE, fill out an easy form and we'll see you on the mic!What's insideHow brands can turn returns and take-back programs into revenue streams — real examples and pricing tiers (Lululemon, OGL, and others).The warehouse playbook: sorting tech, grading, fulfillment flows and how to scale one-off inventory operations without breaking margins.Retail tactics that work: merchandising one-offs, department takeovers, and live selling strategies to drive urgency and higher sell-through.Mentioned In This Episode:InstagramFacebookThe NUSOURCE WebsiteSupport the show

A grocery store has to take inventory to stay stocked with good needed every week for consumers.     A restaurant has to take inventory to make sure they have plenty of food to feed their customers.    Retail stores like Best Buy and Walmart have to stay stocked for their consumers.   Amazon has to keep its inventory levels up for the products they offer online.    They're built around systems, processes, and efficiencies.    Some require people and others do not.    When was the last time you took personal inventory in your life?    Who you're surrounded by?    The type of work you do....do you enjoy the work you do?    What things you're requiring?.....do you like really nice things or are you okay living a simpler life?    Where is the essence of your focus going right now?     Do you have good friends around you?    Let's unpack and explore all of this......   About the ReWire Podcast   The ReWire Podcast with Ryan Stewman – Dive into powerful insights as Ryan Stewman, the HardCore Closer, breaks down mental barriers and shares actionable steps to rewire your thoughts. Each episode is a fast-paced journey designed to reshape your mindset, align your actions, and guide you toward becoming the best version of yourself. Join in for a daily dose of real talk that empowers you to embrace change and unlock your full potential.    Learn how you can become a member of a powerful community consistently rewiring itself for success at ⁠⁠https://www.jointheapex.com/⁠⁠   Rise Above

In part one of two, Amanda explains how and why they worked in fast fashion.  This episode gets started in Portland, OR in 2002, travels to the Urban Outfitters home office in Philadelphia, PA, then on to Los Angeles (Modcloth and Nasty Gal), and ends back in Portland, OR.  Yes, Amanda is really good at organizing a cross country move.Add your address to get a postcard.Get your Clotheshorse merch here: https://clotheshorsepodcast.com/shop/If you want to share your opinion/additional thoughts on the subjects we cover in each episode, feel free to email, whether it's a typed out message or an audio recording:  amanda@clotheshorse.worldDid you enjoy this episode? Consider "buying me a coffee" via Ko-fi: ko-fi.com/clotheshorseClotheshorse is brought to you with support from the following sustainable small businesses:Slow Fashion Academy is a size-inclusive sewing and patternmaking studio based in Philadelphia, Pennsylvania. Designer and fashion professor Ruby Gertz teaches workshops for hobbyists and aspiring designers, so that anyone can learn the foundational skills of making, mending, and altering their own clothes. Ruby also provides professional design and patternmaking services to emerging slow fashion brands, and occasionally takes commissions for custom garments and costume pieces. She has also released several PDF sewing patterns for original designs under her brands Spokes & Stitches, and Starling Petite Plus. Check the schedule for upcoming workshops, download PDF sewing patterns, and learn about additional sewing and design services at www.slowfashion.academy.Deco Denim is a startup based out of San Francisco, selling clothing and accessories that are sustainable, gender fluid, size inclusive and high quality--made to last for years to come. Deco Denim is trying to change the way you think about buying clothes. Founder Sarah Mattes wants to empower people to ask important questions like, “Where was this made? Was this garment made ethically? Is this fabric made of plastic? Can this garment be upcycled and if not, can it be recycled?” Signup at decodenim.com to receive $20 off your first purchase. They promise not to spam you and send out no more than 3 emails a month, with 2 of them surrounding education or a personal note from the Founder. Find them on Instagram as @deco.denim.Selina Sanders, a social impact brand that specializes in up-cycled clothing, using only reclaimed, vintage or thrifted materials: from tea towels, linens, blankets and quilts.  Sustainably crafted in Los Angeles, each piece is designed to last in one's closet for generations to come.  Maximum Style; Minimal Carbon Footprint.Republica Unicornia Yarns: Hand-Dyed Yarn and notions for the color-obsessed. Made with love and some swearing in fabulous Atlanta, Georgia by Head Yarn Wench Kathleen. Get ready for rainbows with a side of Giving A Damn! Republica Unicornia is all about making your own magic using small-batch, responsibly sourced, hand-dyed yarns and thoughtfully made notions. Slow fashion all the way down and discover the joy of creating your very own beautiful hand knit, crocheted, or woven pieces. Find us on Instagram @republica_unicornia_yarns and at www.republicaunicornia.com.Cute Little Ruin is an online shop dedicated to providing quality vintage and secondhand clothing, vinyl, and home items in a wide range of styles and price points.  If it's ethical and legal, we try to find a new home for it!  Vintage style with progressive values.  Find us on Instagram at @CuteLittleRuin.

The episode opens with a sweeping look at the biggest retail stories shaping January. Amazon dominates the headlines again, this time with the closure of all Amazon Fresh grocery and Go stores and a renewed reliance on Whole Foods and online grocery. At the same time, Amazon is laying off tens of thousands of employees, part of a broader wave of cuts across retail and adjacent industries, including UPS, Home Depot, and Nike. The hosts explore whether this is a post-pandemic correction, an AI-driven efficiency shift, or an early signal of bigger structural change.The news turns to Saks Global's bankruptcy, in which most Saks off-price stores will be shut down. This is expected to benefit rivals like Nordstrom Rack and Bloomingdale's Outlet. Earnings signals offer a mixed outlook: LVMH posts weaker results, reinforcing concerns that luxury's recovery will be uneven, while Starbucks shows early signs of traction with traffic growth and the return of tiered loyalty rewards.The second half features an energetic, insight-rich discussion with fellow NRF Top Voices Billy May, Brooklinen's CEO, and David J Katz, EVP and CMO, Randa Apparel, recorded live in the Narvar podcasting studio on the NRF Big Show show floor in New York. Together, they explore how consumer behavior is changing, why value is now deeply contextual, and how trust has become the most fragile currency in retail. They discuss pricing strategy in an era of tariffs, geopolitical risk, and algorithmic pricing, warning that transparency and clarity matter more than ever.The group dives into AI reality—what's working, what's hype, and why AI should be treated as a power tool, not a decision-maker. They examine leadership in the post-COVID era, arguing that execution, speed, and disciplined focus now define winning organizations. Don't miss these rapid-fire takes on rising retailers and the future of the department store—listen now and join the conversation to stay ahead in retail's next chapter.The conversation then shifts to the week's remarkable stories. highlighting the staggering scale of AI investment, including Anthropic's rumored $350 billion valuation and Amazon's possible $50 billion stake in OpenAI. Michael reflects on growing wealth concentration in the U.S. and many developed countries, noting the economic and social implications. Looking around the corner, Steve unpacks TikTok's shifting algorithms, political influence concerns, and TikTok Shop's move to force sellers into its proprietary logistics network—changes that could reshape social commerce. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling author of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is a senior retail advisor, keynote speaker and media entrepreneur. Michael has delivered keynotes, hosted fire-side discussions hosted senior retail executive on-stage in 1:1 interviews worldwide. Michael produces and hosts a network of leading retail trade podcasts, including The Remarkable Retail Podcast, The Voice of Retail The Food Professor, The FEED powered by Loblaw and the Global eCommerce Leaders podcast. He has been recognized by the NRF as a global Top Retail Voice for 2025 and 2025 and continues to be a ReThink Retail Top Retail Expert for the fifth year in a row.

TV host, producer, author, and UN Goodwill Ambassador Padma Lakshmi joins Rapid Response with candid advice for business leaders on speaking out, showing courage, and staying true to themselves, particularly amid the Trump Administration's violent immigration crackdown. A passionate voice at the intersection of food, culture, and identity, Lakshmi shares how she's shaking up food media with her new series America's Culinary Cup, and offers a refreshingly human take on modern work life, including why she chooses to take zoom meetings from the comfort of her own bed.Visit the Rapid Response website here: https://www.rapidresponseshow.com/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Stand out in a zero-click world! Learn how curiosity, emotional intelligence, and a people-first marketing strategy can transform your visibility and brand trust. Get tips on the Poise framework and find out why leading with meaning matters more than chasing metrics.And don't forget! You can crush your marketing strategy with just a few minutes a week by signing up for the StrategyCast Newsletter. You'll receive weekly bursts of marketing tips, clips, resources, and a whole lot more. Visit https://strategycast.com/ for more details.==Let's Break It Down==04:12 Retail to Marketing Evolution06:45 Consumer Skills in B2B Marketing12:14 Presence vs. Position in Branding13:06 Importance of Brand Presence16:29 Personalized Care from Pharmacy22:08 Cross-Functional Alignment for Success25:40 Rethinking B2B Buyer Strategies27:24 Omnichannel OSEP Framework for Success29:50 Strategic Digital and Retail Alignment35:15 Aligning for Targeted Success36:14 Understanding Omnichannel Marketing Impact==Where You Can Find Us==Website: https://strategycast.com/Instagram: https://www.instagram.com/strategy_cast/Facebook: https://www.facebook.com/strategycast==Leave a Review==Hey there, StrategyCast fans!If you've found our tips and tricks on marketing strategies helpful in growing your business, we'd be thrilled if you could take a moment to leave us a review on Apple Podcasts. Your feedback not only supports us but also helps others discover how they can elevate their business game!

Gold & Silver Selloff Sparks Surge Of Retail Buying After the silver price crashed by 30% on Friday, one of the consequences has been a new surge in precious metals buying on the retail level. This has left premiums higher, and is creating a lot of problems within the gold and silver dealer supply chain, which Stefan Gleason of MoneyMetals.com joins me on the show to discuss. So to find out more about how the latest crash is impacting the market, join us for this live call at 1pm Eastern! - To visit Stefan's MoneyMetals.com go to: https://www.moneymetals.com - #silver #silverprice #gold And remember to get outside and have some fun every once in a while!:) (URL0VD) This video was sponsored by First Majestic Silver, and Arcadia Economics does receive compensation. For our full disclaimer go to: https://arcadiaeconomics.com/disclaimer-first-majestic-silver/Subscribe to Arcadia Economics on Soundwise

Known for its bold brand, devoted fans and culture of innovation, Taco Bell continues to push the boundaries of what modern retail can be, blending human connection with digital transformation to create memorable experiences for both consumers and team members. Dane Mathews, global chief digital and technology officer at Taco Bell joins guest host David French of NRF for this wide-ranging conversation on innovation, leadership, and the evolving role of technology in retail, recorded live at NRF 2026: Retail's Big Show in New York City.(00:00:00) From fandom to digital transformation(00:05:05) Turning loyalty into human connection(00:08:57) When AI changes the customer mindset(00:10:39) Scaling meaningful moments in 2026(00:13:55) Managing risk at the edge of innovation(00:16:53) Rethinking the human and technology equation(00:20:04) Leading with connection, curiosity and momentum(00:22:47) Why volatility is retail's greatest opportunityThe National Retail Federation is the world's largest retail trade association.Every day, we passionately stand up for the people, policies and ideas that help retail succeed.Resources:• Become an NRF member and join the world's largest retail trade association• Learn about our retail education platform, NRF Foundation, at nrffoundation.org• Learn about retail advocacy at nrf.com/advocacy• Find more episodes at retailgetsreal.comRelated:• 386: Inside Starbucks' commitment to thriving communities• 358: How McDonald's enhances customer engagement and loyalty

Retail arbitrage on Amazon has allowed Kim and Perry Coghlan to sell over 8 figures in a single year selling shoes and clothing They manage a team of about 20 people across two cities while raising 13 kids. In this deep-dive interview, they reveal the exact systems, processes, and management philosophies that make it all work.CONNECT WITH KIM AND PERRY– Youtube: https://www.youtube.com/@EcomToolbox– Free Facebook group: https://www.facebook.com/groups/ecomtoolbox– Facebook page: https://www.facebook.com/ecomtoolbox1– Skool: https://www.skool.com/ecomtoolbox/about?ref=4adcf73740e949279874c4793504807c– Twitter: https://x.com/Pcoghlan, https://x.com/kimcoghlan4, https://x.com/ecom_toolboxRECOMMENDED TOOLS– SellerAmp SAS (14-day free trial): https://www.selleramp.com/oachallengeUse code OAC50 to save 50% off your first month.– Keepa Academy: https://www.oachallenge.com/keepa-academy– Boxem (14-day free trial): https://www.oachallenge.com/boxemTIMESTAMPS0:00 - Introduction and episode overview2:15 - Kim and Perry's business overview (10 years, 8 figures, 20 employees)4:30 - Shifting focus from top line revenue to bottom line profit6:00 - Why employees wanted data and metrics8:00 - Ecom Toolbox community and podcast launch11:00 - Helping intermediate sellers scale sustainably12:00 - The retail arbitrage renaissance14:30 - Know your numbers: why financial foundations matter first16:30 - Top metrics every Amazon seller should track17:30 - Velocity and cash flow management20:00 - Tracking stale inventory and learning from bad buys23:00 - The business scorecard explained (EOS framework)26:00 - Scorecard metrics: sales, spend, inventory value, margin28:00 - Returns tracking and seasonal variations31:00 - Finding the right tempo for tracking your numbers33:00 - Using AI in their Amazon business36:00 - Lean operations and spaghetti mapping explained39:00 - Real examples of process improvement41:00 - Bringing in a lean consultant for company-wide training43:00 - The eight wastes and eliminating extra processing44:00 - Mindset shift: accepting your process is wrong47:00 - Being the boss you never had49:00 - Elon Musk, staying in the weeds, and the Gemba51:00 - Book recommendations (Walter Isaacson, Ron Chernow)52:00 - Building systems through crisis response, not planning55:00 - Complete hiring process and personality testing59:00 - Phone screening, core values introduction, and filtering1:01:00 - Shopper training program overview1:04:00 - Warehouse training before field work1:07:00 - What makes a shopper field-ready1:09:00 - Compensation structure: item count vs percentage of spend1:11:00 - Bonus structure and incentivizing profitable behavior1:12:30 - Buying criteria for shoes and clothing (minimums, ROI)1:15:00 - Subcategories to avoid (dress shoes, small sizes)1:16:00 - Repricing strategy: buy box anchoring, not ROI-based1:18:00 - The rodeo jeans revelation: market doesn't care what you paid1:19:00 - Aging inventory repricing (30-day and 90-day rules)1:22:00 - Using ScanPower Mobile for pricing decisions1:23:30 - Holding inventory strategy and merchant fulfilled hack1:26:00 - Supplier profitability report as backbone of shopper metrics1:28:00 - Cross-collaboration and company averages1:30:00 - Honey holes and competitive bonuses1:31:00 - The four core values (TACO framework)1:34:00 - Quarterly conversations and the people analyzer1:36:00 - Embedding core values through repetition1:37:00 - Importance of outside perspectives and continuous learning1:39:00 - How lean and EOS clicked for them1:40:00 - EOS as the administrative equivalent of lean1:43:00 - Ecom Toolbox elevator pitch and who it's for1:44:00 - Where to find Kim and Perry1:45:30 - Time travel question: advice to their younger selves1:48:00 - Setting boundaries and not letting the business consume you1:48:30 - Recent impactful learning (Musk biography, learning to play)

We've spent years trying to make our chatbots sound more human, which is great. But what if the larger goal should have also been to make them as useful as possible while we're at it? Agility requires more than just adopting the latest technology; it demands a fundamental rethinking of customer engagement, moving from reactive responses to proactive problem-solving. Today, we're going to talk about the next evolution of AI in customer service. As more companies turn to automation to manage scale and efficiency, the real challenge isn't just implementing a chatbot; it's ensuring that technology actively solves problems and enhances the customer relationship, rather than just deflecting tickets. To help me discuss this topic, I'd like to welcome, Alan Ranger, VP Marketing at NiCE Cognigy. About Alan Ranger Alan Ranger is VP of Marketing at NiCE Cognigy, the global leader in enterprise AI agents. With over 30 years of experience in tech, Alan has led growth strategies at both startups and public software companies. At NiCE Cognigy, he helps organizations adopt AI that delivers real business value reducing costs while improving customer satisfaction. Prior to NiCE Cognigy, Alan led global market development at LivePerson, where he helped double revenues. He now leads NiCE Cognigy's expansion in the US and UK and works closely with clients to deploy AI that scales. Alan Ranger on LinkedIn: https://www.linkedin.com/in/aranger/ Resources NiCE Cognigy: https://www.cognigy.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://advertalize.com/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Send us a textThe top retail digital transformation trends for 2026 capture a fundamental shift from incremental modernization to structural re-architecture, driven by the collision of macroeconomic headwinds and on-the-ground operational strain. Geopolitical volatility, persistent inflation, and a cooling global economy are tightening capital discipline and reshaping risk tolerance, while margin compression, rising fulfillment complexity, and escalating customer expectations are forcing retailers to reengineer how work actually gets executed across merchandising, supply chain, and customer operations. This framework is intentionally practical, not theoretical: it helps retail buyers diagnose architectural fragility and sequence modernization investments with economic reality in mind; it signals to software vendors where R&D will generate durable market pull rather than novelty-driven noise; and it gives executives a forward-looking map of which platforms, data strategies, and functional ecosystems are accumulating strategic gravity as the industry resets.In this episode, our host Sam Gupta discusses the top 10 retail digital transformation trends in 2026. He also discusses how these trends would impact business models and the specific steps executives need to take as they plan their retail transformation initiatives. Finally, he shares the advantages for these strategies and how they would help navigate current macroeconomic headwinds.Video: https://www.youtube.com/watch?v=aN8BupegUZ4Read: https://www.elevatiq.com/post/top-retail-digital-transformation-trends/Questions for Panelists?

Your product data wasn't built for AI agents. Here's why that's a problem. In the latest episode of RETHINK Retail's award-winning AiR (AI in Retail) podcast series, host Jamie Tenser sits down with @Anne-Claire Baschet, Chief Data & AI Officer at @Mirakl and a Top AI Leader recognized by RETHINK Retail, to explore the seismic shift happening in retail discovery right now. Anne-Claire brings a rare combination of deep technical expertise and strategic vision, from her roots as a Data Scientist at AXA to leading e-commerce platforms at Aramis Group, and now driving AI innovation at Mirakl. As a recognized leader in the AI retail space, she's at the forefront of what she calls the "agentic era" in commerce. The reality check: • 53 million shopping queries happen daily on ChatGPT alone • 60% of shoppers now use AI in their shopping journey • Traditional keyword optimization? It's no longer enough What retailers must do now: ✓ Product data & API infrastructure – Make your catalog AI-responsive, not just mobile-responsive ✓ Brand content & social proof – Build trust signals that AI agents recognize ✓ Pricing transparency – Show the real price (product + promo + tax + shipping) ✓ Fulfillment capabilities – Accurate stock and delivery promises matter more than ever ✓ Performance tracking – Test, learn, and optimize for agentic channels Anne-Claire's advice for 2026? "Experiment. The ones who win are going to be those whose products AI can actually find, understand, and recommend."

Recorded live at NRF 2026: Retail's Big Show, this episode of the RETHINK Retail Podcast features Michelle James, Vice President at CTIA, in conversation with Melissa Blassingame, RVP of Partner Alliances at Twilio. As consumers increasingly ignore unknown calls, this episode explores how Branded Calling ID in retail is helping brands rebuild trust and improve voice engagement. - Why trust in voice communications is critical for modern retail - How Branded Calling ID improves answer rates and customer experience - Real-world retail use cases, including delivery and customer support - How industry standards and collaboration are restoring trust in voice

With host retail coach Wendy Batten   https://wendybatten.com/podcast-intro/   Episode Overview There is a retail trend I'm seeing that is growing across independent retail shops worldwide and I'm sharing all about it in this episode. Let's talk about analog wellness. So what exactly is it? I'm diving into just that in this episode: what it is; how customers are craving slower, more human experiences and how brick-and-mortar retailers are uniquely positioned to meet that need. I'll explain why this shift has little to do with what you sell and everything to do with how customers feel when they're in your shop. I'll share why this matters now, especially as people step back from constant screens, noise, and digital overload. Listeners will come away with a clearer understanding of how analog wellness shows up in retail, how it connects to hospitality and experience-driven sales, and why this approach strengthens loyalty, word of mouth, and long-term growth. Our Key Topics What analog wellness and analog wellbeing mean in a retail context Why customers are seeking slower, tactile, in-person experiences The role of brick-and-mortar shops as places to exhale and feel seen How experience and hospitality replace price-based competition Ways retailers are creating gathering spaces and community moments Why invitations and connection matter more than urgency or discounts Key Takeaways for Retailers on Analog Wellness Customers are craving calm, connection, and human interaction, not constant stimulation. Brick-and-mortar shops can serve as a third space beyond home and work. Experience and how customers feel now drive loyalty more than price. Small, intentional moments of hospitality can create lasting impact. Designing around customer feelings strengthens sales and relationships.   "Analog wellness is not anti-technology. It is pro-human." -Wendy Batten This week, I would love for you to listen in and reflect on how your shop can become a place where customers slow down, feel seen, and want to linger. Are there ways you are already doing it now? Jump into my DMs on Instagram and tell me about it!   Resources Mentioned and Related Episodes: Retail Sales & Marketing Accelerator (On-Demand)A practical course designed to help shop owners stop guessing and start making clearer, data-informed decisions around sales and marketing. Join my Love List!   Episode 252: Creating a Culture of Hospitality in Your Retail Business with Guest Expert Stephanie Miller Vincent   Episode 268: Awesome Isn't Accidental: Raising the Retail Standards in Your Shop About your host, Wendy Batten In case we haven't met…I'm Wendy Batten. I've been a small business owner, coach, and mentor for over 25 years. I help thoughtful, established entrepreneurs step into their role as CEO and build businesses that are profitable, meaningful, and supportive of the lives they want to live. My work blends real-world strategy with a life-first philosophy, shaped by lived experience, not theory. I've been there! Through honest conversations and practical insight, I invite you into bigger thinking about leadership, possibility, and how to build both business and life on purpose. For more support from Wendy Hang out and connect with Wendy on IG All of Wendy's current programs and services for shop owners can be found HERE.  Never miss an episode! Subscribe to the Creative Shop Talk Podcast and get the tools, inspiration, and strategies you need to thrive as an independent retailer.Click here to subscribe to iTunes!  Loved the episode? Leave a quick review on iTunes- your reviews help other retailers find my podcast, and they're also fun for me to go in and read. Just click here to review, select "Ratings and Reviews" and "Write a Review" and let me know what your favorite part of the podcast is. So grateful for you! Thank you!

Join Tommy Shaughnessy as he speaks with Logan, Managing Partner of Frictionless Capital, about the high-stakes race to build a global blockchain-based financial system. Logan shares his updated thesis on why monolithic, high-throughput architectures like Solana are winning the battle for real revenue and trading dominance over modular designs.They dive deep into the "Global Exchange" vision, the physics of time-to-inclusion, and how innovations like Proprietary AMMs (PropAMMs) are redefining market making. Logan also explores the broader implications of AI, from the compounding power of Grok to the societal impact of a robot-led workforce.

In this episode of Rooted in Retail, Crystal Vilkaitis sits down with marriage and relationship counselor Kathy Rushing to explore why communication and intentional relationship-building are foundational (not optional) for healthy retail teams, strong leadership, and sustainable business growth.Drawing from over 30 years as a marriage and family therapist and 40+ years of marriage to a serial entrepreneur, Kathy shares practical frameworks and mindset shifts that help retailers strengthen relationships at work and at home. From nervous system regulation and burnout to simple daily rituals and the powerful CRAVE framework, this episode offers actionable tools retailers can implement immediately to improve culture, retention, and connection.[02:10] — Why communication and connection are culture-shaping forces in retail, not just “soft skills.”[05:01] — Kathy shares her personal story of hitting relational burnout after years of entrepreneurial pressure.[08:38] — Understanding fight-or-flight, irritability, and why prolonged stress changes how we show up at work and at home.[12:38] — Small moments of connection that radically shift team morale and customer experience.[14:46] — The danger of assuming “we're fine” and how slow relational drift happens unnoticed.[17:00] — You're either moving toward connection or slowly drifting apart — at work and in life.[19:57] — Relationships as long-term assets, not emergenciesWhy proactive maintenance prevents burnout, turnover, and even divorce.[22:10] — Why people don't leave jobs, they leave relationships, and how leadership directly affects retention.[25:40] — How understanding communication styles improves leadership, hiring, and teamwork.[27:05] — Introducing the CRAVE frameworkA five-pillar system for maintaining strong relationships:C — CommunicationR — Rhythms & rituals that connectA — Appreciation & affirmationV — VisionE — Energy[28:17] — A simple but transformative communication tool that reduces defensiveness and builds trust.Join the Rooted in Retail Facebook Group to continue the conversation Join our newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch! Go to http://indera.co/prompt to access the prompt

Follow Last Call on SpotifyFollow Last Call on Apple PodcastsJoin Jack Forehand and Matt Zeigler for the premiere episode of Last Call, a new monthly market wrap show where we go beyond the headlines to deliver actionable investment insights — and have a little fun along the way.Instead of focusing on index performance or short-term moves, we step back and connect the dots between macro instability, narrative shifts, options market signals, private credit risk, AI capital spending, and the changing nature of the Magnificent Seven.Featuring conversations with Brent Kochuba from SpotGamma, Ben Hunt from Perscient, Kai Wu from Sparkline Capital, and clips from our recent interviews with Liz Ann Sonders and Aswath Damodaran, the episode blends market structure, behavioral finance, valuation discipline, and long-term investing context to help investors understand what is really driving today's market environment — and how to think about it going forward.Main Topics:• Why this is not a traditional market recap and how Last Call is designed to be more useful for investors• Instability versus uncertainty — and why today's market feels different• Loss of trust in institutions, policy, and global systems and its impact on markets• What options market flows reveal about hidden market risks and sudden volatility• How private credit has reached bubble-like conditions and why narrative risk matters• The debate over retail and retirement account exposure to private credit• Why valuation discipline looks different when correlations rise across asset classes• Aswath Damodaran on trimming positions, raising cash, and the difficulty of finding uncorrelated assets• How the Magnificent Seven are changing from asset-light to asset-heavy businesses• AI capital expenditure, historical spending booms, and why infrastructure builders often underperform• Whether this AI cycle is truly different from railroads, telecom, and past technology boomsTimestamps00:00 — Intro and opening clips01:10 — What Last Call is and why this format exists04:30 — Instability versus uncertainty in today's market09:58 — Loss of trust, gold, and historical parallels13:18 — Brent Kochuba on options flows and hidden market stress25:17 — How options dislocations explain sudden market drops25:40 — Ben Hunt on private credit narrative risk28:00 — Why private credit exposure is everywhere32:32 — Retail access versus restrictions in private credit36:19 — What happens if the private credit bubble breaks39:28 — Aswath Damodaran on raising cash and trimming positions47:08 — The changing nature of the Magnificent Seven47:42 — Kai Wu on AI capex and asset-heavy tech50:48 — Why high capital spending often leads to underperformance56:01 — Historical parallels from railroads to the dot-com boom

What if the biggest risk to your marketing AI strategy isn't the technology itself, but the org chart it's fracturing? Agility requires more than just speed; it demands a framework of trust and collaboration. When it comes to AI, this means your ability to innovate is directly tied to your ability to partner effectively across the organization, especially with IT and security. Today, we're going to talk about a critical tension point in the modern enterprise: Marketing is moving at the speed of AI, adopting powerful, often low-code tools to drive results. But this speed creates new complexities and risks, disrupting traditional roles and processes. Success is no longer just about having the best tech stack; it's about forging a strategic partnership between the CMO and IT leaders to balance innovation with governance, and productivity with security. To help me discuss this topic, I'd like to welcome, Renu Upadhyay, Chief Marketing Officer at Omnissa. About Renu Upadhyay Renu Upadhyay is senior vice president of Marketing at Omnissa, leading global marketing strategy, demand generation, product and solution marketing and brand to establish Omnissa as the leading digital work platform company. Renu is an experienced technology marketer with a deep understanding of products, industry, and customers spanning mobile, wireless networking and collaboration solutions across large and mid-size organizations. Prior to Omnissa, she served as vice president of Marketing for VMware's End-user Computing (EUC) business. In that role, she led marketing strategy and was responsible for customer messaging, demand, content marketing, sales and technical enablement, and product pricing strategy. She oversaw marketing programs and campaigns for EUC's comprehensive portfolio of solutions including employee engagement programs. Prior to VMware, Renu held senior product marketing roles at leading companies including Good Technology, Cisco Systems and AT&T Wireless. ,Yes,This will be completed shortly Renu Upadhyay on LinkedIn: https://www.linkedin.com/in/renuupadhyay/ Resources Omnissa: https://www.omnissa.com/ Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://advertalize.com/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Andrew McLuhan (The McLuhan Institute) and Paulo Ferreira (co-founder, Barrons Brand Publishing) join us to dissect the seismic shift from persuasion to publication. As institutions crumble and audiences demand transparency, brands are discovering they don't need platforms—they need publishing strategies. From Brazil's brand publishing revolution to venture capital as the ultimate gamble, this conversation explores how commerce and culture collapse into a single, trust-driven narrative where every brand becomes its own campfire.Content Is Dethroned, Context Is KingKey Takeaways:Brands must shift from persuasive advertising to informational publishingBrand publishing empowers direct audience relationships, cutting out middlemenContext and transparency build trust, but objectivity is increasingly seen as a mythWell-informed consumers strengthen brands, while fear of knowledge signals weaknessStorytelling is the new sales department and remixability drives cultural powerKey Quotes:"A good brand doesn't fear a well-informed client. A good brand wants a well-informed client." — Paulo Ferreira [00:58:52]"With our new media, people have the freedom to find it themselves. Brands are becoming their own campfires, allowing people to crowd around and exchange stories." — Andrew McLuhan [00:10:11]"‘The medium is the message' was telling radio people to calm down about TV. Being obsolete doesn't mean death, it means rebirth." — Andrew McLuhan [00:23:53]"Trust is built through transparency. The scroll is infinite now. The stakes have never been higher for laying our cards on the table." — Andrew McLuhan [01:00:22]Associated Links:Learn more about The McLuhan InstituteLearn more about Barrons Brand PublishingCheck out Future Commerce on YouTubeCheck out Future Commerce Plus for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

As Super Bowl LX nears, sports betting has become inseparable from the modern fan experience, even as scandals ripple through the NBA, MLB, and NCAA. Journalist Danny Funt joins Rapid Response to explore his new book, Everybody Loses, and explain how legalized gambling is transforming leagues, media, and the economics of fandom. From the dominance of FanDuel and DraftKings to the rise of prediction markets like Kalshi and Polymarket, Funt reveals who's winning, who's being exploited, and whether the industry is headed for a reckoning.If you or someone you know is struggling with gambling, you can call 1-800-662-HELP. Visit the Rapid Response website here: https://www.rapidresponseshow.com/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Clare Walsh is Managing Director of Leasing Strategy at Asana Partners, a retail-focused investment firm with over $7 billion in assets under management. Walsh discusses the company's focus on neighborhood retail across the top 25 U.S. metropolitan areas, highlighting key properties in neighborhoods including Dallas Design District, Charlotte's South End, and Salt Lake City's East Bench. She covers current retail trends including the wellness economy, the rise of authentic Asian cuisine and beauty concepts, and the growing demand for small-format retail. Walsh also explains Asana Partners' active investment approach, the challenge of finding quality all-day cafes, and how experiential retail and AI-powered personalization are shaping the future of neighborhood shopping centers.   James Cook is the Director of Retail Research in the Americas for JLL.  Subscribe: Apple Podcasts | Spotify  Listen: WhereWeBuy.show  Email: jamesd.cook@jll.com  YouTube: http://everythingweknow.show/ Read more retail research here:  http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.  

Host Brian Walsh takes up ImpactAlpha's top stories with editor David Bank. Up this week: How some LPs are going ‘beyond the check' to help their GP impact managers survive the fundraising drought; enabling US retail investors to back solar projects in Africa and Latin America (8:05); and, at “He for She,” recognizing men who champion women in asset management (13:40).Check out this week's stories:“Ten ways LPs are going ‘beyond the check' to help impact managers survive the fundraising drought,” by Erik Stein.“Solar projects in Africa and Latin America pay dividends to US retail investors,” by Lucy Ngige.Listen to "Women Changing Finance"The lyrics to Kat Taylor's re-write of "The Times They Are A-Changin'":Come gather around people wherever you roamand admit that the dangers around you have grownand accept it that soon you'll be cut to the bone if your time isn't spent saving, we better start swimming or we'll sink like a stormfor the times they are changin'.Investments they come and investments they go without purpose of fixing the mean status quountil voices left out become voices we know at the ballot the lectern on Wall Street's beggars row take back your impact through your almighty tollFor investors, they are changin'.Come Senators, Congressmen, please heed the call.Don't stand in the doorway, don't block up the hall.For he that gets hurt will be he who has stalled.But that outside it is raging will soon shake your windows and rattle your walls for the times they are changin'.

Host Brian Walsh takes up ImpactAlpha's top stories with editor David Bank. Up this week: How some LPs are going ‘beyond the check' to help their GP impact managers survive the fundraising drought; enabling US retail investors to back solar projects in Africa and Latin America (8:05); and, at “He for She,” recognizing men who champion women in asset management (13:40).Check out this week's stories:“⁠Ten ways LPs are going ‘beyond the check' to help impact managers survive the fundraising drought⁠,” by Erik Stein.“⁠Solar projects in Africa and Latin America pay dividends to US retail investors⁠,” by Lucy Ngige.Listen to "⁠Women Changing Finance⁠"The lyrics to Kat Taylor's re-write of "The Times They Are A-Changin'":Come gather around people wherever you roamand admit that the dangers around you have grownand accept it that soon you'll be cut to the bone if your time isn't spent saving, we better start swimming or we'll sink like a stormfor the times they are changin'.Investments they come and investments they go without purpose of fixing the mean status quountil voices left out become voices we know at the ballot the lectern on Wall Street's beggars row take back your impact through your almighty tollFor investors, they are changin'.Come Senators, Congressmen, please heed the call.Don't stand in the doorway, don't block up the hall.For he that gets hurt will be he who has stalled.But that outside it is raging will soon shake your windows and rattle your walls for the times they are changin'.

Royalmount is not just "doing fine" it is accelerating. In this episode Axel Monsaingeon sits down with Michael Stroll, Partner at Carbonleo and SVP Leasing, to break down what actually drives a successful mixed use destination in Montreal. They explore how consumer habits are changed, why occupancy momentum matters more than first month headlines, and how the right tenant mix, events, and access strategy can reposition an asset quickly. You will hear the measurable results behind the Royalmount lease up, the expansion logic for phase two retail, why a hotel on site makes sense, and how Class A office demand is being reshaped by commute patterns and lifestyle convenience. If you work in development, leasing, investment, or brokerage, this conversation is a masterclass in building durable demand through placemaking and long term vision. Topics & Timestamps

When it comes to meeting customer expectations for delivery in the e-commerce era, the shortest distance can be the biggest challenge.

This Week In Startups is made possible by:Gusto - http://Gusto.com/twistZite - http://zite.com/twistCircle.so - http://circle.so/twistGuest links: Andrew Duffy, Founder and CEO, http://sparkplug.app — Retail incentives and brand partnerships platformFord Smith, Founder of http://Ultranative.com — Investing in transformative startupsSocrates Rosenfeld, Founder and CEO of http://iheartjane.com — One stop shop for cannabis productsToday's show: On TWiST's first Cannabis Roundtable, Jason is joined by three top Cannabis founders and investors: Ford Smith of Ultranative, Andrew Duffy of Sparkplug, and Socrates Rosenfeld of Jane.How will the regulatory environment and the move to Schedule III change the industry? Are those regulations shaping consumption? How are investors thinking about cannabis startups given the difficulty with exits? Most importantly, what's the deal with the increasing potency of cannabis?Each guest has their own perspective, Andrew sees it as a natural reaction from CPG brands to power users, Ford points to “flyover” operators unconcerned with long-term health of the industry, while Socrates refers to moonshine drinking during the prohibition to say that regulations create these problems.Speaking of moonshine, alcohol consumption is dropping dramatically among Gen-Z, with many pointing to cannabis consumption as a substitute. Some perceive cannabis as healthier and lacking caloric nature of alcohol, which could explain why there are now more daily smokers than daily drinkers!Timestamps:(0:00) Guest Introductions for the Cannabis Roundtable!(2:50) Why Jason invested in Sparkplug(6:44) How Ford Smith got into Cannabis investing — is it Cannabis a good investment?(11:40) Gusto - Check out the online payroll and benefits experts with software built specifically for small business and startups. Try Gusto today and get three months FREE at http://Gusto.com/twist.(12:46) Socrates breaks down building a major cannabis marketplace(18:13) Canadian legalization and tailwinds for cannabis.(20:25) How Cannabis startups are pivoting to deal with high competition and regulatory pressure(21:47) Zite - Zite is the fastest way to build business software with AI. Go to http://zite.com/twist to get started.(27:07) Who benefits from legalization of cannabis? Healthcare? Retail? Banking?(28:03) How the alcohol industry is getting crushed by cannabis usage(31:27) Circle.so -  The easiest way to build a home for your community, events, and courses — all under your own brand. TWiST listeners get $1,000 off Circle's Professional Plan by going to http://circle.so/twist.(32:47) Is new cannabis too potent? Is high potency cannabis a result of illegal rules.(42:05) Why heavy consumers are driving CPG startups to high doses(44:14) Cannabis psychosis and the problem with brands selling potency items.*Subscribe to the TWiST500 newsletter: https://ticker.thisweekinstartups.com/Check out the TWIST500: https://twist500.comSubscribe to This Week in Startups on Apple: https://rb.gy/v19fcp*Follow Lon:X: https://x.com/lons*Follow Alex:X: https://x.com/alexLinkedIn: https://www.linkedin.com/in/alexwilhelm/*Follow Jason:X: https://twitter.com/JasonLinkedIn: https://www.linkedin.com/in/jasoncalacanis/*Thank you to our partners:(11:40) Gusto - Check out the online payroll and benefits experts with software built specifically for small business and startups. Try Gusto today and get three months FREE at http://Gusto.com/twist.(21:47) Zite - Zite is the fastest way to build business software with AI. Go to http://zite.com/twist to get started.(31:27) Circle.so -  The easiest way to build a home for your community, events, and courses — all under your own brand. TWiST listeners get $1,000 off Circle's Professional Plan by going to http://circle.so/twist.Check out all our partner offers: https://partners.launch.co/

Wild Rye designs stylish, sustainable outdoor gear for women, growing 30% to 50% annually through strong partnerships and community-driven fundraising.For more on Wild Rye and show notes click here  Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Theory meets tarmac. Sushmitha "Sushi" Radhakrishnan runs finance and operations at Birddogs, the men's apparel brand born from a Shark Tank moment that's now selling through Dick's Sporting Goods. She breaks down what cash flow actually looks like when summer—not holidays—is your Super Bowl, tariffs hit mid-growth, and every trend cycle could make or break a season.Key takeaways:Seasonal brands need capital access during revenue troughs, not just peaksMulti-channel operations demand different buying cycles—wholesale plans months ahead while DTC converts in hoursSpeed separates winners in apparel—trends change faster than traditional finance approval loopsSmall teams need executive-level spend control with rapid scalability for growth momentsKey Quotes:Sushi Radhakrishnan [00:14:49]: "Because we are a seasonal business, having access to credit cards like a Brex where we have charge cards—in those situations when we're in our cash flow troughs, having that extra flexibility is really critical to us. There's a six month period where we have to have really good months because that's what funds the business in the lower months."Sushi Radhakrishnan [00:20:28]: "This is my first foray into apparel and selling it online and trends change so quickly. A winning product—it's definitely a very dynamic environment to operate in."Sushi Radhakrishnan [00:18:12]: "We move really fast. Getting that feedback loop shortened is really important when we're managing cash. That's been refreshing with Brex—the support we're getting from a credit card provider. I don't have that same level of one on one service with American Express."Sushi Radhakrishnan [00:23:22]: "People buy apparel based on emotion, not just because they see it come across their Instagram reel. It's really important that we continue to appeal to our buyers in a way that's more than just selling the value prop of our product."Associated Links:Learn more about BrexLearn more about MelioCheck out Future Commerce on YouTubeCheck out Future Commerce Plus for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Coming up on this hour of All Sides, we're discussing the bankruptcy of Value City Furniture, Saks Fifth Avenue and other big name stores and what it means about the future of retail.

To kick things off, can you share a bit about your journey and what led you to your role at CMX, and what experiences have shaped the way you think about omnichannel media today?CMX is known for turning consumer intent into action. Can you walk us through how your team uses precision and scale to thoughtfully connect brands with customers across the entire funnel?You often describe CMX's approach as fueling meaningful shopping experiences. Can you share a case study that illustrates how full-funnel strategies have driven measurable results for a brand or retail partner?From your vantage point, how are omnichannel media strategies evolving, and what should brands be doing today to ensure they're driving both brand growth and long-term performance in such a fragmented landscape?When you look ahead, what excites you most about the future of full-funnel media and the role CMX is playing in transforming how brands connect with consumers?

Summary: Want your frontline employees to consistently deliver wow moments—not just when they feel like it? Discover the proven DiJulius Group methodology that transforms random acts of kindness into designed, trained, and repeatable customer experiences that build emotional connection and loyalty at scale. In this episode of the Customer Service Revolution podcast, customer experience expert John DiJulius breaks down the four-pillar system world-class organizations use to eliminate "employee roulette" and create signature experiences customers can't stop talking about. What You'll Learn: Service Aptitude: How to train teams to read customer cues and recognize wow opportunities—even when customers don't explicitly ask for help (why "fine" is the F-bomb of customer service) Secret Service Systems: Hidden intelligence tools that make every customer feel like a VIP, from color-coded appointment books to the "white cape vs. black cape" technique used in John Robert's Spa for 30+ years Zero Risk Service Recovery: The fastest way to earn loyalty isn't delight—it's removing uncertainty through communication, clarity, and ownership (includes the Service Recovery Paradox research) Non-Negotiable Standards: How to turn wow behaviors into journey-mapped touch points that don't depend on superstar employees Real-World Examples Featured: The $15,000 Painter Story: How one contractor earned a lifetime referral by taking down a Christmas tree, switching out a damaged bedpost, and cleaning up so well "you couldn't tell he was there" at 5pm each day—proof that wow moments don't have to be expensive The Concierge Doctor Paradox: Why a 4-month wait for primary care appointments is driving patients back to premium concierge services (and what that teaches about making price irrelevant) The $4 Airline Snack Fail: When a flight attendant argued with a frequent flyer over a declined card instead of just giving him the item—a masterclass in missing the wow moment Key Frameworks & Systems: The LEAST Service Recovery Method: Listen Empathize Apologize Solve Thank The 80-20 Rule for Service Defects: 80% of problems happen in 20% of areas—train intensely on those bottlenecks first FORD Intelligence System: Track Family, Occupation, Recreation, Dreams to personalize every interaction The Three-Stage Journey Map Structure: Service Defects: What frustrates customers (don't do this) Non-Negotiable Standards: Operational + experiential musts (do this every time) Above & Beyond Opportunities: Pattern recognition moments (do this when it presents itself) Critical Insights: "The customer may complain about what went wrong, they're gonna rave about how well we handled it." - John DiJulius The Service Recovery Paradox: Companies that drop the ball and pick it up create MORE loyalty than never dropping it at all Employee roulette is the #1 killer of customer experience—your experience shouldn't depend on which employee someone gets Policy-driven cultures create employee paranoia and customer frustration—empowerment drives both morale and revenue Wow moments work in ANY industry, even ones without repeat customers (injury attorneys, funeral homes, basement waterproofing) Discount is the tax you pay for an average experience—make the experience so good that price becomes irrelevant Perfect For: Customer Experience Directors training frontline teams Contact center managers reducing complaint volume Retail and hospitality leaders eliminating employee roulette Service business owners wanting more referrals Anyone trying to scale personalization without adding headcount Tactical Implementation Guide: Start Tomorrow: Pick ONE stage of your customer journey and improve it this week. Focus on: The greeting (eye contact, enthusiastic greeting, ear-to-ear smile, engage, educate) Using customer names twice per interaction Asking "Is there anything else I can do for you today, Ms. [Name]?" Weekly Cadence: Send 2-5 minute micro-learning videos every Wednesday covering service aptitude, secret service, zero risk, or celebrating employee above-and-beyond stories (creates positive FOMO) Celebrate Above & Beyond: When employees deliver wow moments, share stories company-wide to reinforce behavior AND inspire others Featured Resources: Experience Revolution Membership (March 9th workshop: Breaking Down Silos) Customer Experience Executive Academy (CXEA) 12-month certification The Five E's: Eye contact, Enthusiastic greet, Ear-to-ear smile, Engage, Educate Stop hoping your people deliver great experiences. Start building systems that make it normal. Learn how to coach service aptitude, implement secret service, deliver zero risk, and turn wow behaviors into non-negotiable standards that create raving fans. Schedule your free strategy call here Links: The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test:  https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

This episode is brought to you by Airia.AI dominated conversations at NRF 2026—but as adoption accelerates, so do the risks. In this Retail Remix Deep Dive bonus episode, host Adam Blair, Editor at Retail TouchPoints, sits down with Kevin Kiley, CEO of AIRIA, to explore how retailers can unlock the promise of AI without exposing themselves to unnecessary vulnerability.Together, they unpack where AI is delivering real value across retail, from store associate enablement to back-office operations, while also addressing the growing challenges around security, governance, reliability, and ROI. Kevin shares why “AI sprawl” is becoming a serious issue, how model outages and hallucinations can derail critical workflows, and why retailers must avoid locking themselves into a single AI provider.The conversation also draws parallels to earlier tech shifts like mobile and e-commerce, offering a grounded look at what retailers should prioritize now—and what to be cautious about—as AI moves from experimentation to enterprise-wide deployment.Key TakeawaysWhy AI is a strong fit across retail functions, from the store floor to legal and supply chainThe hidden risks of agentic AI, including data access, outages, and model driftHow governance, observability, and auditability are becoming non-negotiableWhy flexibility across AI models is critical as capabilities evolve at breakneck speedWhere retailers are seeing the biggest ROI today—from associate training to contract reviewA realistic outlook on AI's trajectory through 2026, including where hype may coolRelated LinksLearn how AIRIA helps enterprises govern and secure AI deployments:Explore more retail insights and and NRF26 coverage at  Retail TouchPointsSubscribe so you don't miss more episodes of Retail Remix from the show floor of NRF26. -----Discover how Airia's no-code AI platform empowers retail teams to automate inventory, customer support, and more—without technical expertise. Ready to make AI work for you? Visit airia.com/retailtouchpoints to learn more.

Ray Reddy is VP of Retail at Shopify, leading the company's retail business and championing local entrepreneurs. With a career focused on leveraging technology for commerce, he previously co-founded Ritual, a mobile commerce platform supporting local restaurants, and PushLife (acquired by Google), where he later led mobile product management for shopping and commerce. Ray is passionate about building products that simplify complexity and create new opportunities to help local entrepreneurs win. Top 3 Value Bombs 1. Retailers are entering a modern renaissance where AI and rapid innovation make entrepreneurship easier than ever. 2. Shopify POS Hub delivers near-perfect reliability by solving the long-standing pain of iPad-peripheral incompatibility. 3. Expanding delivery and payment capabilities, like Uber Direct and global Tap to Pay, helps merchants offer world-class customer experiences. Learn more about Shopify's retail solutions and the Winter '26 Edition - Shopify Winter '26 Edition Sponsors HighLevel - The ultimate all-in-one platform for entrepreneurs, marketers, coaches, and agencies. Learn more at HighLevelFire.com. Intuit QuickBooks - Transform your cash flow and your business this year. Check out QuickBooks money tools today! Learn more at QuickBooks.com/money. Terms apply. Money movement services are provided by Intuit Payments Inc., licensed as a Money Transmitter by the New York State Department of Financial Services.

When an AI agent makes a decision that costs your company millions in a lawsuit, who do you fire? Agility requires both the speed to adopt new technologies like AI agents, as well as the foresight to build the guardrails that prevent that speed from driving your brand off a cliff. Today, we're going to talk about the hidden crisis brewing behind the AI revolution: the accountability gap. As companies race to replace roles with autonomous AI agents, a critical question is being ignored: when an agent makes a biased, unethical, or simply wrong decision that harms a customer or an employee, who is actually responsible? This isn't a future problem; it's happening right now, and it poses a massive threat to brand trust, customer relationships, and legal standing. To help me discuss this topic, I'd like to welcome, Albert Castellana, Co-Founder & CEO at GenLayer. About Albert Castellana Albert Castellana on LinkedIn: https://www.linkedin.com/in/acastellana/ Resources GenLayer: https://www.genlayer.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: ⁠https://incogni.com/agile⁠  The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agile Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

What Does It Mean to Think Like an Owner in Property Management?Retail real estate is not won in boardrooms. It is won in the field. Chris Ressa sits down with Tine Helton, Regional Property Manager at DLC, to talk about the work that actually keeps open-air retail centers running across Illinois, Indiana, and Ohio. From tenant relationships to infrastructure issues, Tine walks through what it means to own the day-to-day when performance, responsiveness, and consistency are the difference between a good center and a great one.Tine's path into property management started on the leasing side, where she learned how a deal turns into a real, operating business. That curiosity led her into operations, professional certifications through IREM, and a leadership role focused on getting better at the craft, not just holding the title. The conversation digs into why education, ethics, and peer networks still matter in a business that moves fast and demands real accountability.At DLC, Tine shares what stood out most: a culture that backs its people and expects them to take ownership of outcomes. The result is a practical look at how strong operators build better properties, stronger tenant partnerships, and long-term performance in open-air retail.What You'll HearWhy the best property managers operate like owners, not order-takersHow leasing knowledge becomes an operational advantage once the deal is signedWhat IREM certifications actually change in day-to-day decision-making and leadershipHow to turn education and peer networks into real career leverageWhat strong culture looks like when performance and accountability matterHow Midwest open-air centers stay competitive through consistency, speed, and follow-throughChapters00:00 – The Operator's SeatChris introduces Tine Helton and sets the stage for a conversation about what it really takes to run retail centers, not just lease them.01:00 – From Leasing to LeadershipTine explains how her early work supporting leasing teams shaped the way she thinks about operations, tenants, and long-term performance.02:45 – Choosing the Harder PathA look at why she moved into property management and embraced the challenge of being accountable for everything that happens after the deal is done.04:00 – The IREM AdvantageTine breaks down how certifications, ethics, and peer networks through IREM sharpened her decision-making and accelerated her career.07:30 – Turning Education into OpportunityHow investing in professional development led directly to promotions, leadership roles, and industry recognition.12:45 – Joining DLC and Thinking Like an OwnerWhat stood out about DLC's culture and why ownership, accountability, and support matter in daily operations.15:40 – Growth Without a CeilingTine shares why continuous learning, new disciplines, and community involvement keep her pushing forward.17:45 – Defining a Successful YearWhat success looks like when it is measured by team performance, process improvement, and being a leader others can count on.

The old retail calendar is dead. Between TikTok virality, celebrity sightings, and ChatGPT-powered discovery, brands face a new reality: commerce runs on culture's clock. Nicole Thomas (Brex) and Anand Mehta (Melio) break down how this shift from predictable peaks to perpetual possibility demands radical financial agility.Key takeaways:Retail shifted from twice-yearly peaks to monthly cultural spikes brands can't predictCash conversion cycle reveals hidden supplier payment leverage beyond inventory optimizationCredit card float extends working capital without compounding traditional loan debtLiquidity separates trend leaders from trend chasers regardless of business sizeKey Quotes:Nicole Thomas [00:06:27]: "Seasonality is kind of taking shape in the way that it's less of like these ebbs and flows maybe twice a year to maybe once a month. If your product goes viral or if a celebrity endorses something, your consumers are now expecting to get those products when they want it."Anand Mehta [00:22:17]: "Costco managed to have a very low, if not negative cash conversion cycle because their store is the warehouse. They've already sold and converted their inventory to cash before they even have to pay it out."Nicole Thomas [00:37:06]: "Commerce is definitely making a big shift to flattening out, but not flattening out enough to where you can actually predict those peaks and valleys. We're definitely shifting from a calendar economy to more of a cultural economy."Anand Mehta [00:32:14]: "This use case of extending cash flow isn't just for businesses who are struggling. If you're a brand that is very liquid, having that cash buffer allows you to be a brand that's jumping in on a trend in the early stages of the trend, not chasing a trend."In-Show Mentions:Learn more about BrexLearn more about MelioCheck out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Recorded live at NRF 2026: Retail's Big Show, the RETHINK Retail Podcast dives into how Rebag is using conversational AI to transform luxury resale. Olivier Hepner, CPTO at Rebag and Howe Gu Senior Vice President, Partnerships & Ecosystem at Rezolve AI, discuss moving beyond traditional search, helping shoppers make confident decisions, and blending AI with human expertise. Discover what intelligence-driven retail looks like in a one-of-a-kind product world.

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Today - A tale of two retail experiences. Merchants are getting eaten up by the cost of returns and stiff new policies are reflecting that, with strict deadlines and fees as high as $45 to process mailed items. By contrast, Costco continues to lead with customer-friendly policies, including a little-known "price drop" perk.  Also - The ABLE (529A) program has undergone significant expansion, with millions more people now eligible. Clark breaks down everything you need to know, including a NEVER NEVER rule to protect your wallet.  Many Unhappy Returns: Segment 1 Ask Clark: Segment 2 The Updated 529A: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Costco Home Insurance: 5 Things To Know Before You Buy It Costco Car Insurance: 5 Things To Know Before You Get a Policy Travel Alert: New Requirement for UK Travelers European Travel Information and Authorisation System (ETIAS) What Is an ABLE Account? 10 Clark Howard 'Never, Not Ever' Rules To Protect Your Money Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

For years, we've heard about AI transforming software development. But what if that same level of agentic, AI-driven collaboration could be applied not just to writing code, but to writing your entire go-to-market playbook? Agility requires that your go-to-market teams operate at the speed of insight, not at the speed of manual data entry and fragmented workflows. This means empowering them with tools that don't just provide data, but automate action based on strategic intent. Today, we're going to talk about the concept of an 'agentic' go-to-market platform, where AI doesn't just assist, but actively collaborates with sales and marketing teams to automate entire workflows, from strategy to execution. To help me discuss this topic, I'd like to welcome, Marcio Arnecke, Chief Marketing Officer at Apollo.io. About Marcio Arnecke As Apollo.io's Chief Marketing Officer, Marcio Arnecke brings a visionary approach to scaling high-growth B2B SaaS marketing in the AI-driven sales landscape. With over two decades of experience driving revenue acceleration across global markets, he has consistently transformed early-stage technology companies into market-defining brands. Hisexpertise in AI-powered go-to-market strategies uniquely positions him to accelerate Apollo's mission of empowering sales teams through intelligent data and automation. Previously, he played a pivotal role in scaling marketing functions at SaaS giants like Intercom and Zendesk, where he drove remarkable growth from $40M to $1.7B, culminating in a successful IPO that raised $100 million in 2014. Leveraging his comprehensive background in demand generation, product marketing, and strategic storytelling, Marcio is focused on positioning Apollo as the go-to AI sales platform for SMB and mid-market teams. His approach combines data-driven insights with targeted narrative strategies, translating Apollo's technological capabilities into practical business value. Drawing from his global experience across Silicon Valley and international markets, Marcio aims to expand Apollo's brand and demonstrate how AI can meaningfully improve sales engagement for growing businesses. Marcio holds advanced degrees from Stanford University's Graduate School of Business and Golden Gate University, complemented by a BS in Business Administration from Universidade Feevale in Brazil. Marcio Arnecke on LinkedIn: https://www.linkedin.com/in/marcioarnecke/ Resources Apollo.io: https://www.apollo.io Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile  The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agile Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company