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In this episode, Dave and Peter sit down with Radhika Dutt, author of "Radical Product Thinking: The New Mindset for Innovating Smarter," to explore why iteration-obsessed product development is failing organizations.Radhika shares hard-learned lessons from her 25-year career across diverse industries and five acquisitions, introducing the concept of "product diseases" like hero syndrome, pivotitis, and obsessive sales disorder that plague modern product teams. She challenges conventional wisdom around OKRs and goal-setting, explaining why they often create an illusion of performance while masking real problems.The conversation explores why goals, targets, and OKRs backfire and what actually works instead. Radhika introduces her tried-and-tested alternative: a framework for puzzle-setting and puzzle-solving called OHLs (Objectives, Hypotheses, and Learnings). This approach helps companies develop a mindset that equips teams to experiment, learn, and adapt in a disciplined way, ultimately delivering far better results than traditional goal-setting methods.The discussion dives deep into crafting detailed, hypothesis-driven vision statements that actually help teams make decisions, rather than fluffy corporate speak that sounds inspiring but provides no guidance. Radhika explains how to balance vision debt against short-term survival needs using her three-question puzzle-solving framework.Key Takeaways:The importance of writing good hypotheses and understanding customer pain points deeply before defining experiments and measurementsOrganizations need to get much closer to their target customers to truly understand their behaviors and pain points, enabling better vision statements and hypotheses that resonateEffective vision statements must enable decision-making; if you can't make yes/no decisions based on your vision, and understand the trade-offs between short-term survival and long-term vision, it's not valuable enoughFree Resource: Download the OHLs template and toolkit: https://www.radicalproduct.com/toolkit/#OHLToolkit
Join Product Manager Brian and Enterprise Consultant Om as they peel back the sticky veneer from the "Build First" trend sweeping through product development. Listen or watch as we debate the message being projected by AI tool vendors (who all have their own flavor of tool to sell you) and ask - "are we encouraging teams to skip crucial validation" in favor of rapid prototyping? Stick around for our discussion, which includes:- How "Build First" creates organizational dependencies on AI vendors- The death of institutional knowledge and strategic thinking- Effects of skipping user research and stakeholder conversations- The token economy trap and hidden costs of AI-driven development- Practical ways to leverage AI tools without falling into these trapsWhether you're a product manager, developer, or leader navigating the AI hype cycle, this episode offers balanced insights on how to use AI tools responsibly while still building products people actually want.#AIProductDevelopment #BuildFirst #ProductManagementproduct management, agile development, AI tools, build first, user research, token economy, product strategy, tech leadership, AI in product development, product validationLINKSYouTube https://www.youtube.com/@arguingagileSpotify: https://open.spotify.com/show/362QvYORmtZRKAeTAE57v3Apple: https://podcasts.apple.com/us/podcast/agile-podcast/id1568557596Website: http://arguingagile.comINTRO MUSICToronto Is My BeatBy Whitewolf (Source: https://ccmixter.org/files/whitewolf225/60181)CC BY 4.0 DEED (https://creativecommons.org/licenses/by/4.0/deed.en)
Kim Curley lives by the phrase “we are humans that go to work, we are not workers that go home to human.” Kim is the Global OCM Leader at NTT DATA and is dedicated to finding human-first AI solutions. This week Kim joins Tammy to discuss change management and AI. Kim shares tips on how she gets people to move past the fear of change and the winning question she asks when people are hesitant to adopt AI solutions - “how's that working out for you?”Please note that the views expressed may not necessarily be those of NTT DATALinks: Kim Curley Mindset: The New Psychology of Success by Carol S. DweckLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Can a product leader truly drive innovation while balancing customer needs and technological disruption? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, NMI Chief Product Officer Tiffany Johnson will be speaking on transforming product strategy in the payments industry. She shares insights from leading a global embedded payments company, offering a deep dive into strategic product management and leadership.
Segment 1 - Interview with Jeff Pollard Introducing Forrester's AEGIS Framework: Agentic AI Enterprise Guardrails For Information Security For this episode's interview, we're talking to Forrester analyst Jeff Pollard. I'm pulling this segment's description directly from the report's executive summary, which I think says it best: As AI agents and agentic AI are introduced to the enterprise, they present new challenges for CISOs. Traditional cybersecurity architectures were designed for organizations built around people. Agentic AI destroys that notion. In the near future, organizations will build for goal-oriented, ephemeral, scalable, dynamic agents where unpredictable emergent behaviors are incentivized to accomplish objectives. This change won't be as simple or as straightforward as mobile and cloud — and that's bad news for security leaders who in some cases still find themselves challenged by cloud security. Segment 2 - Weekly News Then, in the enterprise security news, there's funding and acquisitions, but we're not going to talk about them AI's gonna call the cops on you and everyone's losing money on it and Anthropic agreed to pay for all the copyright infringement they did when training models and Otter.ai got sued for recording millions of conversations without consent Burger King got embarrassed and their lawyers didn't like it NPM package mayhem certificate authority hijinks AI darwin awards All that and more, on this episode of Enterprise Security Weekly. Segment 3 - Executive Interviews from Black Hat 2025 Interview with Rohit Dhamankar from Fortra Live from Black Hat 2025 in Las Vegas, Matt Alderman sits down with Rohit Dhamankar, VP of Product Strategy at Fortra, to dive deep into the evolving world of offensive security. From red teaming and pen testing to the rise of AI-powered threat simulation and continuous penetration testing, this conversation is a must-watch for CISOs, security architects, and compliance pros navigating today's dynamic threat landscape. Learn why regulatory bodies worldwide are now embedding offensive security requirements into frameworks like PCI DSS 4.0, and how organizations can adopt scalable strategies—even with limited red team resources. Rohit breaks down the nuances of purple teaming, AI-assisted red teaming, and the role of BAS platforms in enhancing defense postures. Whether you're building in-house capabilities or leveraging external partners, this interview reveals key insights on security maturity, strategic outsourcing, and the future of cyber offense and defense convergence. This segment is sponsored by Fortra. Visit https://securityweekly.com/fortrabh to learn more! Interview with Michael Leland from Island At BlackHat 2025 in Las Vegas, Matt Alderman sits down with Michael Leland, VP Field CTO at Island, to tackle one of cybersecurity's most urgent realities: compromised credentials aren't a possibility — they're a guarantee. From deepfakes to phishing and malicious browser plug-ins, attackers aren't “breaking in” anymore… they're logging in. Michael reveals how organizations can protect stolen credentials from being used, why the browser is now the second weakest link in enterprise security, and how Island's enterprise browser can enforce multi-factor authentication at critical moments, block unsanctioned logins in real time, and control risky extensions with live risk scoring of 230,000+ Chrome plug-ins. Key takeaways: Why credential compromise is inevitable — and how to stop credential use How presentation layer DLP prevents data leaks inside and outside apps Real-time blocking of phishing logins and unsanctioned SaaS access Plug-in risk scoring, version pinning, and selective extension control Enabling BYOD securely — even after a catastrophic laptop loss Why many users never go back to Chrome, Edge, or Safari after switching Segment Resources: https://www.island.io/blog/how-the-enterprise-browser-neutralizes-the-risks-of-compromised-credentials This segment is sponsored by Island. Visit https://securityweekly.com/islandbh to learn more! Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-424
Segment 1 - Interview with Jeff Pollard Introducing Forrester's AEGIS Framework: Agentic AI Enterprise Guardrails For Information Security For this episode's interview, we're talking to Forrester analyst Jeff Pollard. I'm pulling this segment's description directly from the report's executive summary, which I think says it best: As AI agents and agentic AI are introduced to the enterprise, they present new challenges for CISOs. Traditional cybersecurity architectures were designed for organizations built around people. Agentic AI destroys that notion. In the near future, organizations will build for goal-oriented, ephemeral, scalable, dynamic agents where unpredictable emergent behaviors are incentivized to accomplish objectives. This change won't be as simple or as straightforward as mobile and cloud — and that's bad news for security leaders who in some cases still find themselves challenged by cloud security. Segment 2 - Weekly News Then, in the enterprise security news, there's funding and acquisitions, but we're not going to talk about them AI's gonna call the cops on you and everyone's losing money on it and Anthropic agreed to pay for all the copyright infringement they did when training models and Otter.ai got sued for recording millions of conversations without consent Burger King got embarrassed and their lawyers didn't like it NPM package mayhem certificate authority hijinks AI darwin awards All that and more, on this episode of Enterprise Security Weekly. Segment 3 - Executive Interviews from Black Hat 2025 Interview with Rohit Dhamankar from Fortra Live from Black Hat 2025 in Las Vegas, Matt Alderman sits down with Rohit Dhamankar, VP of Product Strategy at Fortra, to dive deep into the evolving world of offensive security. From red teaming and pen testing to the rise of AI-powered threat simulation and continuous penetration testing, this conversation is a must-watch for CISOs, security architects, and compliance pros navigating today's dynamic threat landscape. Learn why regulatory bodies worldwide are now embedding offensive security requirements into frameworks like PCI DSS 4.0, and how organizations can adopt scalable strategies—even with limited red team resources. Rohit breaks down the nuances of purple teaming, AI-assisted red teaming, and the role of BAS platforms in enhancing defense postures. Whether you're building in-house capabilities or leveraging external partners, this interview reveals key insights on security maturity, strategic outsourcing, and the future of cyber offense and defense convergence. This segment is sponsored by Fortra. Visit https://securityweekly.com/fortrabh to learn more! Interview with Michael Leland from Island At BlackHat 2025 in Las Vegas, Matt Alderman sits down with Michael Leland, VP Field CTO at Island, to tackle one of cybersecurity's most urgent realities: compromised credentials aren't a possibility — they're a guarantee. From deepfakes to phishing and malicious browser plug-ins, attackers aren't “breaking in” anymore… they're logging in. Michael reveals how organizations can protect stolen credentials from being used, why the browser is now the second weakest link in enterprise security, and how Island's enterprise browser can enforce multi-factor authentication at critical moments, block unsanctioned logins in real time, and control risky extensions with live risk scoring of 230,000+ Chrome plug-ins. Key takeaways: Why credential compromise is inevitable — and how to stop credential use How presentation layer DLP prevents data leaks inside and outside apps Real-time blocking of phishing logins and unsanctioned SaaS access Plug-in risk scoring, version pinning, and selective extension control Enabling BYOD securely — even after a catastrophic laptop loss Why many users never go back to Chrome, Edge, or Safari after switching Segment Resources: https://www.island.io/blog/how-the-enterprise-browser-neutralizes-the-risks-of-compromised-credentials This segment is sponsored by Island. Visit https://securityweekly.com/islandbh to learn more! Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-424
Send us a textHealthcare spending continues to surge, with pharmacy costs now representing 30-40% of total healthcare spend. In this episode of CareTalk Executive Features, David Williams speaks with Dr. Alan Pannier, SVP of Product Strategy at SmithRx, about how legacy PBMs' misaligned incentives drive up costs, the toll on patients, employers, and independent pharmacies, and how a modern PBM model focused on transparency, fair reimbursement, and aligned incentives could finally fix what's broken in pharmacy benefits.
Rika Nakazawa is a firm believer in the magic of the universe. That magic, according to Rika, comes from something she calls organic intelligence. This week on Catalyst, Tammy sits down with Rika, the Chief Commercial Innovation Officer at NTT, to discuss the future of innovation, sustainability and space technology. Rika explains how this concept of organic intelligence can help shift the way people think about resource management, energy efficiency and Artificial Intelligence. She also shares some of the research she's doing in the world of space and satellite technology - could data centers in space be the next big thing!? Please note that the views expressed may not necessarily be those of NTT DATALinks: Rika Nakazawa Ray Wang - AI Exponentials McKinsey - Annual Technology Trends Report Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In this insightful episode of the AIGA Design Podcast, hosts Lee-Sean Huang and Giulia Donatello are joined by Sahar Chung, Director of Product Strategy at Multiplayer. Sahar shares her unique career journey, from her early days as a NASA contractor to becoming a leader in the UX field. The conversation delves into the evolution of UX research as a strategic partner, the importance of building inclusive methodologies, and the critical role of relationship-building in design. Learn about Sahar's co-founding of Confetti Q&A, a platform for community-driven discussions on industry challenges. Connect with Sahar Chung:https://saharchung.com/LinkedinSahar's recommendation: Fantasy HighJoin us for the 2025 AIGA Design Conference, October 9-11 in Los Angeles, California – https://www.aiga.org/design/aiga-design-conferenceWatch the video version of this podcast on YouTube: https://www.youtube.com/watch?v=MscLQyFFwVI
Product strategy, OKRs, and KPIs are popular product management frameworks. But how can they be applied successfully together? What comes first, strategy, OKRs, or KPIs? Can OKRs describe or replace strategy? And what should you do when a senior stakeholder tells you what OKRs and KPIs to use? Listen to this episode to hear my answers.
This week on Catalyst, Tammy is joined by the singular Sindhu Srivastava. Sindhu grew up in a small town in India then went on to study at the prestigious Indian Institutes of Technology and Wharton and is now the CEO of three companies - We Crush Events, Meaningful Data and We Crush AI. In this conversation Sindhu gets vulnerable with Tammy about her first experience with an executive coach and how it forced her to confront the things that were holding her back from being a better leader. She also speaks about her company Girls who CEO which seeks to empower young girls and gives them the tools they need to become confident CEOs later in life. Sindhu also talks about why she's so excited about LLMs and how they can be used to harness human complexities instead of reducing them. Please note that the views expressed may not necessarily be those of NTT DATALinks: Sindhu SrivastavaMan's Search for Meaning How to Be an Antiracist Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In this episode, Carlos Gonzalez de Villaumbrosia interviews Inbal Shani, Chief Product Officer at Twilio, the $18B customer engagement powerhouse trusted by over 320,000 businesses worldwide.Inbal is a trailblazer in AI-first product development. Before joining Twilio, she led the launch of GitHub Copilot—one of the most transformative AI tools for developers, reshaping how engineers write code. Now at Twilio, she's steering a product portfolio that infuses AI into the heart of customer communications, helping companies unlock smarter, more personalized digital experiences at scale.In this conversation, Inbal shares why successful AI adoption goes far beyond adding models to features—it requires a rethinking of product strategy itself. She also dives into how Twilio measures real business impact from AI, why PMs need technical fluency more than ever, and what it takes to lead a product org into the AI-native future.What you'll learn:- How GitHub Copilot shaped Inbal's approach to building AI-native products.- Why AI adoption alone is not a product strategy—and what to focus on instead.- The metrics Twilio uses to evaluate AI's business impact.- The evolving technical skill set required for PMs in the age of AI.Key Takeaways
NTT DATA's CEO on staying true to his values as he leads the company into the future In this episode from the archives Tammy is joined by NTT DATA's Global CEO Abhijit Dubey. Abhijit and Tammy discuss the importance of remaining grounded as a leader and Abhijit shares tips on how to overcome imposter syndrome - yes, CEOs can experience imposter syndrome too! He also shares his vision of where the industry is going with agentic AI and how we might onboard AI agents in the future. Links: Abhijit DubeyAbhijit Dubey - World Economic Forum See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Keywordscybersecurity, product management, career development, market strategy, customer insights, hacking, music, team building, startup life, risk management SummaryIn this episode of No Password Required, host Jack Clabby and co-host Kayleigh Melton engage in a lively conversation with John Shipp, a product strategist at Rapid7. They explore John's unique journey from a metalhead to a cybersecurity expert, discussing the importance of passion in career development, the intricacies of product management, and the significance of customer insights in shaping cybersecurity solutions. John shares his early experiences in hacking, the influence of music on his life, and the value of building strong teams and company culture. The episode concludes with a fun segment called the Lifestyle Polygraph, where John answers quirky questions about his ideal cyber team and his dream day with Ric Flair. TakeawaysBeing a metalhead prepares you for the boardroom.You can follow your passion and thrive in your career.Product management involves understanding customer needs and market dynamics.Curiosity is a key driver in the tech field.Great teams are built on strong leadership and culture.Startup life requires a willingness to take risks.Networking and building relationships are crucial in cybersecurity.Understanding your risk appetite is important when considering career moves.Music can be a significant influence on personal and professional life.Mentorship and sharing knowledge are vital for growth in the industry. TitlesFrom Metal to Management: A Cybersecurity JourneyPassion and Profession: Finding Your Path in Cybersecurity Sound bites"You can follow your passion and thrive.""I learned security at scale.""Curiosity drives my passion for tech." Chapters00:00 Introduction to Cybersecurity and Personal Journeys02:49 The Role of Passion in Career Development05:21 Navigating Product Management and Market Strategy08:23 The Evolution of Cybersecurity Skills11:37 The Importance of Customer Insights in Product Development14:35 Early Experiences in Hacking and Cybersecurity17:24 The Influence of Music on Personal and Professional Life20:19 Building Teams and Company Culture23:10 Startup Life and Risk Management26:08 Lifestyle Polygraph: Fun Questions and Insights29:13 Final Thoughts and Connections
Dave dives into Anker Electronics' success, the #1 largest Amazon FBA seller in the world. Dave talks about the controversial tactics they employed to reach the top and their innovative marketing strategies. This includes using KickStarter for product launches which admittedly is a very uncommon thing to see from a billion dollar company and the top talent they hired so early on. Even if you don't have ambitions to be at the top of the top, there are some things to learn from Anker. Get mystery shopped for your brand and 2 competitors of your choice FOR FREE! Stord will provide a detailed report that outlines the specific areas you are out performing your competitors and where your competitors are outperforming you. Learn how your consumers truly experience your brand today! Anker electronics is literally the biggest third-party seller on Amazon. But what did they do to get to the top? Apart from selling great products, hiring the best they could, and marketing their products well, it doesn't seem like anything special. In this episode, Dave dives into Anker's success and the 5 controversial tactics they employed into their business that propelled them to the top. The Big Takeaway Anker Electronics is one of the largest Amazon sellers in the world. The company was founded by an ex-Google engineer, Stephen Yang. Anker's success is attributed to some innovative marketing strategies, including using Kickstarter campaigns to pre-launch their products. They've also hired top-level talent quite early on for their business growth. Anker has avoided black hat tactics that plague the top of the top especially. Anchor has diversified into a completely different direction while also still being somewhat related. Timestamps 00:00 - The Rise of Anchor Electronics 10:03 - Innovative Marketing Strategies 19:05 - Controversies and Challenges 23:46 - Lessons from Anchor's Success As always, if you have any questions or anything that you need help with, leave a comment down below if you're interested. Don't forget to leave us a review on iTunes if you enjoy our content. Thanks for listening! Until next time, happy selling!
In this episode, Carlos Gonzalez de Villaumbrosia interviews Noam Lovinsky, Chief Product Officer at Grammarly, the AI-native productivity platform with over 40 million daily active users and $700 million in annual revenue.Grammarly began as a trusted writing assistant, but it's now redefining productivity at scale. With the recent acquisitions of Superhuman, the lightning-fast AI-powered email client ($825M), and Coda, the flexible doc-based workspace tool, Grammarly is evolving into a full-stack AI productivity platform. This expansion signals a bold product vision—one that positions Grammarly at the center of modern knowledge work.Noam leads Grammarly's product organization with a focus on combining human expertise with AI agents to unlock next-level collaboration. In this episode, he unpacks the strategy behind Grammarly's product evolution, how they're designing extensible systems for third-party developers, and why the future of work is not just AI-assisted—but AI-augmented. He also shares how his teams balance speed and scale, and what it takes to build high-performing product orgs around a radically expanding vision.What you'll learn:- Why Grammarly is moving beyond writing to become a full AI-native productivity suite.- The product rationale behind acquiring Superhuman and Coda—and what's next.- How Grammarly's extensibility strategy is creating a powerful product moat.- Noam's approach to building teams that combine human judgment with AI agents.Key Takeaways
Benoit Berthoux on the opportunities and risks of founding a startup in the age of AIIn early 2023 Benoit Berthoux saw that generative AI was expanding possibilities for how people work. Benoit wanted to develop a tool that implemented seamlessly into their workflows instead of adding yet another tool. From this Mindy was born, helping people harness the benefits of generative AI without having to become prompt engineers. This week on Catalyst, Benoit joins Tammy to talk about how the newest technology is being used to meet users where they're at. They discuss the promise of new tech and the rise of creative startups. They also discuss some of the challenges of operating a startup right now - namely that things are moving so fast it can be hard to keep up. Please note that the views expressed may not necessarily be those of NTT DATALinks: Mindy Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In this episode, we welcome back Sean Luitjens, VP of Product Strategy and Partnerships at Salary.com. Drawing from his recent conversations with over 20 WorldatWork affiliates, Sean shares his insights on the most pressing challenges and consistent messages from compensation practitioners on the front lines. He also unpacks the “mass confusion” caused by data overload and new compliance demands, the strategic allocation of limited budgets, and future of merit increases. [0:00] Introduction Welcome, Sean! Today's Topic: The Consistent Messages from WorldatWork [5:07] What are the most consistent messages you've heard from WorldatWork affiliates? Practitioners are facing “mass confusion” from the sheer volume of data, technology options, and compliance requirements. Despite increased demands, compensation budgets and headcount have not grown. [17:47] Where are compensation departments focusing their time and budgets? Technology now allows for more sophisticated segmentation and pay philosophy execution than was possible with Excel. The role of the compensation professional has expanded to include communications, as transparency makes it critical to explain the “why” behind pay decisions. [28:17] Are merit increases going away? The effectiveness of traditional merit increases vs. paying for the role and offering performance-based bonuses that are not added to base pay. The practical challenges of any model, whether it's merit-based or role-based, often come down to inconsistent management and lack of buy-in. [34:36] Closing Thanks for listening! Quick Quote “We don't always put ourselves in the seats of the [compensation] practitioner . . . There's so much information coming at them from data, and the one thing that seems to not have changed in the comp budget.”
Leslie Shannon on why if you're trying to replicate the physical world in the digital realm you're doing it wrong This week on Catalyst Tammy sits down with Jeopardy winner, author of Virtual Natives and Head of Trend and Innovation Scouting for Nokia, Leslie Shannon. Leslie has a deep passion for combining technology and art and is now working to understand what technology is coming next. In this episode, Leslie and Tammy discuss the importance of harnessing our creativity as we look to the future. They discuss Leslie's book Virtual Natives and how the younger generation is creating new opportunities to fix broken industries with innovative technologies. Leslie also shares tips on how to transform your job into something that better suits you and your company - a skill she is very adept at. Please note that the views expressed may not necessarily be those of NTT DATALinks: Virtual Natives Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Guest: David Rowley, Operating Partner at Diversis Capital Host: Alex Rawlings Topic: Product Strategy, Artificial Intelligence, and the Evolving Role of the Operating Partner
Want to know how to effectively engage industry analysts and shape your product roadmap? In this podcast hosted by Cassio Sampaio, Saviynt Senior Vice President of Strategy Henrique Teixeira will be speaking on product strategy and analyst relations in B2B SaaS. Drawing from his extensive experience at Gartner and in the identity management space, Henrique shares insider insights on how product managers can collaborate with analysts to drive innovation and market positioning.
Alicia Graham on how Claimable is using AI to help people appeal denied health claimsAlicia Graham has seen firsthand how unjust health insurance denials have impacted people across the United States. Enter Claimable, a product that helps individuals challenge denied health claims. With an 80% success rate and a record of helping people get coverage in just days, Claimable is giving power to patients. This week Alicia Graham, the founder and COO of Claimable, joins Tammy to talk about the company's human-centered, custom AI-powered platform. They discuss how Claimable crafts custom appeals for patients and how they are helping Americans reduce barriers to care and get out of medical debt.Please note that the views expressed may not necessarily be those of NTT DATALinks: Claimable Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In this episode of Building Better Developers with AI, Rob Broadhead and Michael Meloche delve into the often-overlooked yet crucial topic of customer success. Revisiting a previous episode, "Customer Success - Delivering value on a budget," with AI's help, they reframe how developers and founders can deliver long-term value—even on a limited budget. “Customer success isn't optional—it's how you grow sustainably.” Unlike reactive customer support, customer success is a proactive mindset. It ensures that what you build helps users meet their goals, reduce friction, and ultimately drive business results—for both them and you. The Key Difference: Support Reacts. Success Delivers. Many developers conflate customer support with customer success, but they serve very different roles: Support fixes problems when users hit a wall. Success removes those walls altogether. Callout: “When you build for success, you become an investment—not just a cost.” Developers should aim to reduce effort, automate pain points, and align solutions with customer outcomes. That's when your work becomes mission-critical. Busting the Budget Myth A common misconception is that customer success programs are a luxury reserved only for large companies. The truth? Small teams may need it even more. Michael shares a real-world example: After years of manually maintaining a client's outdated systems, a simple upgrade cut service time from three days to four hours. That's budget-friendly success with measurable ROI.
At the first ever live Catalyst event Tammy and Sean Jantzen discuss driving digital innovation at UPSSean Jantzen is the king of shipping for shipping. 24 years ago he started out as an intern at UPS and is now the Vice President of Applications Development. In the first ever live Catalyst recording from Nexus 2025, Tammy sits down with Sean to discuss how he ships new innovative software at the global shipping and logistics company. Sean talks about how his background in team sports informs his coaching mindset and explains why shipping early and small can lead to fewer bugs and faster delivery.Please note that the views expressed may not necessarily be those of NTT DATALinks: Sean JantzenScaling responsible AI: With Noelle RussellOnly the curious will thrive: Top takeaways from Nexus 2025Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
If you've ever wondered how to make test-driven development more than a coding technique, this episode is for you. Ashok Sivanand and producer Doug Branson answer listener and Reddit-sourced questions about building better product teams—covering everything from mindset shifts to hard truths about performance reviews and strategic alignment. Ashok connects TDD to the principles of Essentialism by Greg McKeown, revealing how teams can define success before they begin and cut through the noise of Slack and OKRs. Hear practical advice for first-time founders struggling to articulate value without a 20-minute demo, plus techniques to scale beyond early adopter customers using real-world interviews and Jobs to Be Done. Later, they explore how to recover from a tough performance review, especially in remote roles, and why communication—not effort—is often the missing ingredient. The episode wraps with a conversation about the dangers of leadership ambiguity when a company isn't sure whether it's selling a service or a product. ASK YOUR QUESTION: convergence.fm/contact Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Episodes referenced in this episode... From Code to Culture: How Shopify Thrives Under Farhan Thawar's Thought Leadership - https://youtu.be/tKEKfjACv3k The POWER of Small Data With High Signal - A Jobs To Be Done masterclass with Andrew Glaser - https://youtu.be/0X1RKZWJgOU Building Customer-Centric Teams: Josh Seiden on OKRs and Agile - https://youtu.be/0dPoDNCQmyc Best of 2024 - Derisking and Evolving on your OKR (Objectives and Key Results) Implementation - https://youtu.be/6HcRd6qUq1A Inside the episode... TDD as a mindset beyond code, inspired by Essentialism How to recover from a tough performance review in a remote org Tips for first-time founders explaining product value without demos Jobs to Be Done and using customer language in sales Diagnosing product vs service strategy confusion in your org Mentioned in this episode... Essentialism by Greg McKeown The Mom Test by Rob Fitzpatrick Jobs to Be Done framework Calendly Integral Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow. Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence
How can product managers thrive in an AI-first world? In this podcast hosted by Shweta Agrawal, Capital One Fmr VP of Product Management Judy Chow shares insights on leading product strategy in the AI era. She discusses how AI is transforming product development, customer experiences, and the role of product managers in an increasingly intelligent technological landscape. Drawing from her extensive experience across Fortune 500 companies and tech startups, she offers a pragmatic and forward-looking perspective on navigating AI's potential.
Today on LaunchPod AI, we're talking with Sierra Hahn-Ventrell, Director of Product Management at Apartment List. In this episode, we discuss how they: Analyze customer interviews with ChatGPT, even uncovering a missed insight that led to a full product strategy reset Built an AI Slack bot to flag issues in a new customer-facing tool before they become big problems And transformed sales enablement and automated documentation using NotebookLM and Claude Links LinkedIn: https://www.linkedin.com/in/shahnventrell/ Apartment List: https://www.apartmentlist.com/ Tools ChatGPT: https://chatgpt.com/ Gemini: https://gemini.google.com/ Claude: https://claude.ai/ NotebookLM: https://notebooklm.google.com/ Storylane: https://www.storylane.io/ Chapters 00:00 Introduction 02:47 AI Slack Bot for Property Management 03:59 Hackathon Project and Implementation 07:20 Challenges and Solutions in AI Integration 10:19 NotebookLM for Sales Enablement 13:10 AI in Product Strategy and Market Fit 16:52 Pushing AI to Its Limits 17:44 Using ChatGPT for Product Strategy 18:36 Guiding AI for Accurate Market Analysis 20:53 Leveraging Gong and AI for Sales Insights 24:40 Automating Documentation with AI 26:41 Balancing Innovation and Control in AI Adoption 31:36 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Sierra Hahn-Ventrell.
In this episode of The Leveraged Practice Podcast, Stephanie breaks down the real reasons low priced educational products and programs are a must-have in today's health business landscape. Whether you're a private practice owner, clinician, or health expert growing your business, this strategy helps you serve more people, build trust, and make daily sales without sales calls or high-pressure tactics. You'll learn: • Why low-ticket products are more necessary than ever • The 3 secrets to using them effectively in health-based businesses • Where to get the content for your low-priced educational product (hint: you already have it) • Real examples from Stephanie's past as the IBS Dietitian • How this fits into a larger funnel and buyer journey If you're looking to create more scalable income and deliver real impact, don't miss this episode.
Brian Solis on how purpose, curiosity and creativity will help us shape the future This week Tammy is joined by visionary futurist and digital anthropologist Brian Solis. Brian is the Head of Global Innovation at ServiceNow and is one of the most interesting thinkers on how disruptive technologies like AI can impact businesses and the customer experience. Brian and Tammy discuss the mind shift that's needed in our current changing world and Brian shares his reflections on how you can help shape the future, not just react to it.Please note that the views expressed may not necessarily be those of NTT DATALinks: Brian Solis Mindshift Brian Solis TV Lifescale Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In this episode of the Programmatic Digest, we sit down with Heather Macaulay, President of MadTech, an AdTech consultancy transforming how teams approach data, integrations, and strategy. Heather shares her unexpected journey into ad tech—from Newbury Street project management to Pubmatic to founding MadTech—and the lessons she's picked up along the way. We dive into what it really means to have a strong, scalable tech stack, the common mistakes advertisers make when choosing tools, and why platform connectivity is now mission-critical. Heather also breaks down how MadConnect, MadTech's integration engine, is solving industry-wide challenges around data orchestration and interoperability. We also talk about early career growth, preparedness as a power move, and the importance of being a lifelong student. Plus, Heather shares how AI is shaping her workflow and offers tactical advice for making the most of tools like ChatGPT. If you're in your first few years in the industry—or managing a team that is—this episode is gold. About Us: We teach historically excluded individuals how to break into programmatic media buying and land their dream jobs. Through our Reach and Frequency® program, an engaged community, and expert coaching, we offer: Programmatic Training & Coaching: Executive Membership: for the busy mid-level to senior or director-level programmatic ninja looking for a structured, high-impact way to stay ahead of evolving trends, sharpen your optimization skills, and connect with like-minded experts Join Here: https://programmaticdigest14822.ac-page.com/executivemembership Accelerator Program: A 6-week structured program with live coaching, hands-on DSP exercises, and real-time feedback. Sign Up: https://reachandfrequencycourse.thinkific.com/courses/program Self-Paced Course: Learn at your own speed with full content access. Enroll Here: https://reachandfrequencycourse.thinkific.com/bundles/the-reach-frequency-full-course Timestamps: (00:00) - Welcome & Guest Intro (01:49) - Heather's Origin Story: From Literature to Ad Tech (04:28) - Events, Community, and Female-Forward Activations (06:28) - What MadTech Does: Product + Data Consultancy (07:26) - Solving Integration Challenges with MadConnect (08:55) - Advice for Newbies: Be Curious, Prepared & Over-Invest (11:47) - Tech Stack Talk: Common Gaps and Evaluation Strategy (15:18) - API Gaps & the Cost of Poor Connectivity (17:31) - Real-World Examples: Activating Audiences with MadConnect (20:35) - Emerging Trend: AI in Strategy, Sales & Workflow (25:03) - How to Use AI as a Junior Team Member (27:27) - Heather's Tips for Prompting, Positioning & Product Copy (30:27) - Final Thoughts & Where to Connect Meet Our Guest: Heather Macaulay – President, MadTech Connect on LinkedIn Meet The Team: Hélène Parker - Chief Programmatic Coach https://www.heleneparker.com/ https://www.linkedin.com/in/helene-parker/ Manuela Cortes - Co-Host Programmatic Digest In Espanol: https://www.linkedin.com/in/manuela-cortes-/ Learn Programmatic: As a TEAM: heleneparker.com/workshop As a Programmatic Ninja: heleneparker.com/course Newsletter: heleneparker.com/newsletter Programmatic Digest LinkedIn YouTube
Join us for an insightful episode of The Product Podcast with Jon Noronha, Co-founder of Gamma, an AI-first platform revolutionizing how people create presentations, documents, and websites. Starting in 2020 during the height of shelter-in-place, Gamma has achieved remarkable growth, reaching over 50 million users with a lean team of just 30 people. Most impressively, they went from less than a year of runway to cash-flow positive in just 3 months after pivoting to AI, with 80% of their revenue coming from outside the U.S. - all without a sales team.In this episode, Jon breaks down Gamma's unconventional approach to building AI products, challenging traditional notions of team structure and go-to-market strategy. He shares insights on why they prioritize UX designers over PMs, how they achieved rapid international growth without localization, and their strategic decision to focus on the application layer rather than building their own AI models.What you'll learn:- How Gamma evolved from a presentation tool into a full-blown AI content platform- Why they bet on a design-first team structure with 7 UX designers and no traditional PMs- The technology behind their AI implementation and multi-model approach- How they achieved profitability in 3 months through pure product-led growth- Their strategy for reaching 50M+ users with a team of just 30 peopleEpisode Chapters:(00:00) Gamma's Evolution: From Presentations to AI Platform(15:00) Unconventional Team Structure: Why Designers > PMs(20:00) Product-Led Growth: Zero to 50M Users Without Sales(25:00) AI Integration Strategy: Focusing on User Experience(30:00) International Growth: 80% Revenue Outside USKey Takeaways
What happens when your lead engineer leaves and takes the product knowledge with them? In this episode, Ashok Sivanand tackles some of the most pressing product and engineering questions straight from the community—including how to prevent panic-inducing knowledge loss, when founders should or shouldn't vibe code, and how to choose between building full-service or self-serve platforms. Ashok is joined by producer Doug Branson for a first-ever audience Q&A format that covers real problems from real teams. From unit test-driven documentation to AI-assisted code exploration, this episode gives both quick fixes and long-term strategies for building resilient teams. Plus, learn the Lexus vs Scion framework that product leaders are using to determine their go-to-market path when serving both advanced and beginner users. Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Inside the episode... How to prevent engineering burnout and knowledge bottlenecks The pros and cons of vibe coding for technical founders Using AI tools like Copilot to debug and document Choosing between full-service vs self-serve platform tools Aligning product strategy with internal team maturity Mentioned in this episode GitHub Copilot Cursor Reddit Product Management Community Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow. Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence
Dr. Maryam Ashoori on the risks and opportunities of AI Maryam Ashoori started studying AI long before it became popular. Now, as the Director of Product Management and Head of Product for IBM's watsonx.ai, Maryam is focused on delivering the best AI solutions. This week Maryam joins Tammy to talk about all things AI implementation and ethics. Maryam shares what AI applications she's most excited about right now and shares some of the biggest risks and opportunities she's seeing with enterprise AI implementations today. She also shares tips for building diverse and high-performing teams. A little hint - the best teams are built on trust and accountability. Please note that the views expressed may not necessarily be those of NTT DATALinks: Maryam Ashoori Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
During a moment of crisis, Best Buy moved fast by turning a pilot program into a nationwide solution almost overnight.Join hosts Chuck Moxley and Nick Paladino as they talk with Robert Neer and Brent Van Wieringen, former Best Buy product leaders who orchestrated one of retail's most impressive digital transformations. With experience leading consumer-facing digital experiences and customer journey optimization, Robert and Brent share how they scaled curbside pickup from 25% of stores to chain-wide in just 72 hours, plus insights from studying competitors' failed attempts during the same period.Key Actionable Takeaways:Create urgency through customer outcomes, not arbitrary deadlines - Focus teams on solving customer problems rather than hitting dates to avoid artificial chaos and shortcutsExpose your entire team to customer pain points - Put engineers, designers, and product managers directly in front of struggling customers to build genuine mission-driven motivationMeasure success beyond conversion rates - Track lifetime value and downstream impact of customer engagement activities, not just immediate transactionsWant more tips and strategies about creating frictionless customer experiences? Subscribe to our newsletter! https://www.thefrictionlessexperience.com/frictionless/ Download the Black Friday/Cyber Monday eBook: http://bluetriangle.com/ebook-Goods Company Website: goodscompany.io Robert's LinkedIn: https://www.linkedin.com/in/robertneer/ Brent's LinkedIn: https://www.linkedin.com/in/brentvanw/ Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/ Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Chapters: (00:00) Introduction(01:45) Pre-pandemic curbside pickup foundation(04:00) 72-hour chain-wide rollout during COVID(08:00) Physical and digital coordination challenges(11:00) Breaking down organizational silos(12:45) Enduring lessons from pandemic transformation(18:35) Creating urgency without chaos(24:55) Building mission-driven teams today(27:55) Product management philosophy and myths(30:50) AI's role in product development(35:50) Common misconceptions about frictionless experiences(37:50) Conclusion
In this episode of The Product Experience, Lily Smith and Randy Silver speak with Dee Miller, Director of Product Strategy and Insights for Product Equity at Adobe. Dee shares her personal journey into inclusive design, and discusses how Adobe is moving beyond accessibility compliance to build genuinely usable, inclusive, and emotionally accessible products. Featured Links: Follow Dee on LinkedIn | The Adobe Accessibility Checker | Listen to previous The Product Experience episode: 'Building Accessible Products' with Jonathan Hassell (CEO & Founder, Hassell Inclusion) Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Keena Patel-Moran on building a more holistic healthcare industry As a young professional Keena Patel-Moran saw firsthand how a healthcare product she developed helped save lives. Now the Healthcare and Lifesciences Industry Lead at Launch by NTT DATA, Keena is still working towards building a more human approach to healthcare. This week, Keena sits down with Tammy to discuss ways to improve the industry and give patients the support they need and deserve. Keena reflects on how a personal experience watching a family member's health journey shaped how she views the healthcare industry today. They discuss why doctors should look beyond just symptoms and at the whole individual and make a case that improving healthcare processes is not only better for patients and care-takers but is also good for business. Please note that the views expressed may not necessarily be those of NTT DATALinks: Keena Patel-MoranLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
ABOUT JOHN AMARALJohn Amaral, CTO and co-founder of Root.io, is a veteran cybersecurity leader with a proven track record of scaling and exiting successful companies. At Cisco, he led Product for Cloud Security—its fastest-growing Security and SaaS business. Before that, he ran product and engineering at CloudLock through its acquisition by Cisco in 2016. Earlier, as SVP of Product at Trustwave, John led its industry-leading security portfolio, culminating in a strategic acquisition by Singtel. Today, he's building Root.io—a next-gen cybersecurity platform pioneering Agentic Vulnerability Remediation (AVR) to automate and eliminate software vulnerabilities at scale. This episode is brought to you by Side – delivering award-winning QA, localization, player support, and tech services for the world's leading games and technology brands.For over 30 years, Side has helped create unforgettable user experiences—from indies to AAA blockbusters like Silent Hill 2 and Baldur's Gate 3.Learn more about Side's global solutions at side.inc. SHOW NOTES:The evolving role of engineering leaders (2:13)“Shift Left is Dead” - Why it's time to “Shift Out” (5:59)Applying Jobs-To-Be-Done & offloading toil with AI (11:00)Root.io's AI-driven approach to security (15:03)Vision First Leadership (22:36)Empowering developers & shipping daily (27:38)Rethinking product & engineering orgs and building your vision muscle (30:47)Unlocking creativity through hobbies (36:37)Rapid fire questions (41:14)LINKS AND RESOURCESThe All-In Podcast - When the pandemic prevented four friends from convening their weekly poker game, they took to the airwaves to socialize and discuss the news of the day. What started on a whim has quickly become one of the top-ranked podcasts in the world.This episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/
Building great products is only half the battle—the other half is building them with marketing success baked in from Day One. Too many product teams operate in isolation, creating features customers don't understand or positioning that marketing can't sell.Heather Inocencio has cracked the code on building product teams that inherently understand marketing needs. With over 30 years of product experience, she's transformed organizations at companies like The RealReal (driving revenues from $100M to $400M leading to a $1.6B IPO) and Haute Look (scaling to 4M members and a $270M Nordstrom acquisition). Now founder of The Product Consult, she helps brands bridge the critical gap between product development and market success through embedded, hands-on product management that levels up entire organizations.Episode Highlights:Heather's journey from MCI Telecommunications to fractional CPO work (01:52)Why product management was misunderstood in the early 90s and the "German to French" translation role (02:30)The shift from enterprise to high-growth startups and common optimization gaps (03:45)How The Product Consult's embedded approach differs from traditional consulting (09:16)The three-part engagement process: assessment, integration, and successful exit (09:16)Identifying the right clients: transformation needs vs. just "butts in seats" (10:30)Building product-marketing integration from acquisition through engagement (19:15)Overcoming sales team resistance and breaking down departmental silos (23:16)The critical role of aligned success metrics across all departments (24:19)Product manager-company fit: matching disposition and communication styles (32:11)The relief factor: making work easier, not harder, through optimization (36:56)One action product leaders can take tomorrow: individual team assessment (36:56)The Product Consult: theproductconsult.com Graphos Product: GraphosProduct.com Buy "I Need That" and get Laurier's daily Need Feed emails: LMandin.com
Send us a textHow do you lead 950 engineers and still make time for mechanical watches, family, and learning? In this thoughtful and energizing episode from IT Nation Secure 2025, Joey Pinz interviews David Raissipour, Chief Technology & Product Officer at ConnectWise.
In this insightful episode of the Product Rising Podcast, host Cassie welcomes Andrew Skotzko – a product leadership coach and strategic advisor. Andrew shares his unconventional journey into product management, starting from growth hacking and transitioning into engineering, before finally becoming a product leadership coach. He emphasizes the critical difference between strategy and planning, introducing the concept of a strategy as a series of bets rather than a rigid plan. Andrew discusses the importance of ongoing strategy development and the avoidance of the 'strategy cave' mentality, preparing listeners for the challenges of strategic planning and product leadership. Throughout the episode, Andrew provides practical advice for product leaders on when and how to hire a coach, the creative and iterative nature of strategy, and how to effectively align product strategy with business goals. His comprehensive approach offers valuable insights for product leaders aiming to elevate their strategic game and navigate the complexities of product development.00:00 Welcome to the Product Rising Podcast00:48 Meet Andrew Skotzko: From Growth Hacking to Product Leadership03:14 The Journey to Becoming a Product Leadership Coach04:41 The Value of Customized Coaching06:43 A Success Story: Coaching a CPO in the Energy Sector10:22 The Challenges and Rewards of Strategy Development17:15 When to Hire a Product Leadership Coach23:10 Funding and Frameworks for Coaching26:09 Writing a Book on Product Strategy28:50 The Illusion of Control in Business Strategy31:15 The Concept of Bets in Strategy32:23 Differentiating Product and Business Strategy36:30 The Importance of Continuous Strategy Development38:32 Navigating Strategic Planning and Execution41:59 Collaborative Strategy Formation48:06 Avoiding the Strategy Cave Trap52:35 Final Thoughts and Practical Advice
In this Ecommerce Summer School archive episode, we talk about why website speed matters so much for online stores. When sites load too slowly, 90% of shoppers will leave and go somewhere else. Our guest is Darin Archer, Vice President of Product Strategy at Yottaa.com. He explains how third-party apps can slow down your site and shares simple ways to make pages load faster. Darren also talks about how speed improvements can boost sales by 6-12% or more. This is a must-listen for anyone running an online business.Topics discussed in this episode: Why 90% of consumers leave slow-loading websitesHow e-commerce sites average 60 third-party apps that hurt performanceWhat real user monitoring shows versus office testingWhy third-party apps cause 75% of page load time and 70% of performance issuesHow proper sequencing works like an orchestra instead of a school bandWhat 6-12% conversion rate improvements look like with speed optimizationWhy the 3-second rule varies by brand type and productHow Perry Ellis got 15% conversion lift from 37% speed improvementWhat $5-10 million revenue businesses should prioritize for quick winsWhy site speed optimization offers the best ROI with payback in weeksLinks & Resources Website: https://www.yottaa.com/Shopify App Store: https://apps.shopify.com/rapid-insiteLinkedIn: https://www.linkedin.com/company/yottaa/Twitter: https://twitter.com/yottaaGet access to more free resources by visiting the show notes athttps://tinyurl.com/tz65hvd4MORE RESOURCES Subscribe to our FREE Newsletter: https://newsletter.ecommercecoffeebreak.com/ Free Store Optimization Beginners Guide: Instant PDF Download!
Rich Carson (Managing Director, Private Investments, Cambridge Associates) and Jerry Smith (Private Markets Product Strategy Lead, Mercer) join our hosts to discuss a new private markets collaboration between their firms and S&P Global. They explain how this initiative will improve the communication between GPs and LPs and support decision-making, by enhancing the sharing of performance data. Rich and Jerry also share their thoughts on the evolution of the private investment industry. More S&P Global Content: Software, services & solutions to power growth in the Capital Markets [Blog] As LP-GP relations evolve, the need for a clearinghouse of data is increasing Credits: Host/Author: Chris Sparenberg and Jocelyn Lewis Guests: Rich Carson, Cambridge Associates and Jerry Smith, Mercer Producer: Georgina Lee www.spglobal.com www.spglobal.com/market-intelligence FOR INSTITUTIONAL INVESTOR USE ONLY. The information contained in this video is provided for educational and illustrative purposes only and is not intended to be relied upon as a forecast or investment advice, and is not a recommendation, offer or solicitation to buy or sell any securities or to adopt any investment strategy. The opinions expressed are subject to change without notice. The material was prepared without regard to specific objectives, financial situation or needs of any investor. Reliance upon information in this video is at the sole risk and discretion of the viewer.
What if virality wasn't a tactic — but the entire product?In this episode, a16z General Partners Erik Torenberg and Bryan Kim sit down with Roy Lee, cofounder and CEO of Cluely, one of the most talked-about consumer AI startups of 2025. Cluely didn't raise a mega round or drop a feature suite to get traction - it broke through by turning distribution into design: launching viral short-form videos, pushing polarizing product drops, and building in public with speed and spectacle.We cover:– Why virality is Cluely's moat– Building a brand-native AI interface– The Gen Z founder mindset– What most startups get wrong about attention– Why creators are the new product managers– Cluely's long-term vision for ambient AICluely is a glimpse at the next generation of startups, where the line between product and performance is disappearing. Timecodes: 00:00 Introduction 01:07 Early Success02:02 Roy's Journey: From College Kid to Tech Universe04:37 The Turning Point: Harvard and Beyond06:57 Building Cluey: The Early Days08:27 The Viral Strategy: Mastering Algorithms13:56 The 50 Interns Experiment15:30 The Investment Journey: Roy and Bryan's Partnership19:20 Momentum as a Moat: The Future of AI Companies20:32 The Evolution of Product Strategy in the AI Era21:19 The Importance of Speed and Adaptability22:48 The Role of Distribution in Modern Startups24:26 Roy's Journey and Product Development25:25 The Power of User Data and Feedback26:58 Innovative Marketing and Distribution Tactics28:25 The Future of AI Integration and Translucent Overlays32:15 Controversial Marketing and Authenticity34:01 The Impact of Radical Transparency36:42 The Changing Landscape of Professionalism38:26 Concluding Thoughts and Future VisionResources: Find Roy on X: https://x.com/im_roy_leeFind Bryan on X: https://x.com/kirbyman01Learn more about Cluely: http://cluely.com/ Stay Updated: Let us know what you think: https://ratethispodcast.com/a16zFind a16z on Twitter: https://twitter.com/a16zFind a16z on LinkedIn: https://www.linkedin.com/company/a16zSubscribe on your favorite podcast app: https://a16z.simplecast.com/Follow our host: https://x.com/eriktorenbergPlease note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.
In this episode of Anchored by the Sword, I'm joined by Naomi Overton—CEO, author, and general editor of Every Woman's Bible. Naomi's heart for people shines through every word as she shares her powerful journey of growing up serving in the orphanages of Tijuana, Mexico, and how a rainy day and a little girl's home changed everything.From that defining childhood moment to leading global ministries like MOPS and Stonecroft, Naomi walks us through her freedom story—a life marked by reconciliation, restoration, and God's vision for flourishing. We also dive into the incredible backstory of Every Woman's Bible—how it came to be, what makes it different, and the worldwide team of women who made it happen.You'll hear about: • Why Ephesians is her anchor • The power of crossing barriers in Jesus' name • How her mission was shaped by love and justice • What it means to truly embrace every woman • Why this Bible is both solid in theology and full of invitationWe also talk about how Every Woman's Bible isn't just another women's Bible—it's an embrace. A place where your story meets God's story and you're reminded you belong.
In this episode of the Product Thinking Podcast, Melissa Perri sits down with Monica Lewis, VP of Product at LinkedIn, to explore how AI is transforming sales solutions.Monica shares her journey from engineering to leading LinkedIn's billion-dollar Sales Solutions team, focusing on creating powerful AI-driven tools that increase the effectiveness of the sales team.Monica discusses the integration of AI in sales processes and highlights the importance of understanding customer needs to create solutions that address real-world challenges. She emphasizes the role of AI in streamlining tasks, thereby enabling sales professionals to focus on strategic activities that create value for buyers and sellers.If you want to learn how AI can reshape your approach to product management and sales strategy, tune in and gain valuable insights from Monica's experience at LinkedIn.You'll hear us talk about:00:02:54 - Grounding AI in Customer NeedsMonica explains how LinkedIn ensures their AI solutions are centered around customer problems, emphasizing the need for understanding audience and customer requirements first when developing AI-driven products.00:10:27 - Leveraging AI to Improve Sales EffectivenessMonica shares how AI is helping salespeople become more efficient by automating non-customer-facing tasks and providing valuable insights for better decision-making.00:30:01 - Embracing Failure and Rapid TestingMonica shares a pivotal moment at LinkedIn where rapid experimentation and smart risk-taking led to an increase in customer acquisition, highlighting the importance of quick testing, learning, and iteration.Episode resources:- Monica on LinkedIn: https://www.linkedin.com/in/monicamlewis/- Check our new course: https://productinstitute.com/p/mastering-product-strategy-overviewTimestamps:00:00 Introduction03:04 Dear Melissa07:49 Building Sales Solutions at LinkedIn13:01 Creating a culture of experimentation16:12 Trends in AI and the evolving role of salespeople21:17 Balancing metrics, data, and user value25:13 Designing user experiences with smart cues30:59 Monica's career pivotal moments and product strategy insights36:59 Managing innovation, bets, and experimentation40:46 The future of sales and advice to younger self
Most founders dive straight into building — features, user flows, no-code tools — before they've nailed the strategy that actually drives traction: brand. In this episode, Sophia Matveeva shares why brand must come before product, especially for non-technical founders building tech-enabled businesses. You'll learn the four brand foundations every founder needs — whether you're launching a new venture or scaling an existing one: Clarity — Who you serve and why you exist Story — What problem you solve and what's at stake Trust Signals — How to build credibility before or beyond your user base Voice — How to speak to your market without jargon Sophia also shares examples from Uber, Goldman Sachs, and her own company, Tech for Non-Techies, which is trusted by governments and Fortune 500s to teach non-technical leaders how to succeed in the digital economy. If you want customers, talent, and investors to take your venture seriously — and you're not building brand strategically — this episode is for you. Chapters 00:00 – Code vs Brand 01:11 – Logos Are Not Brands 02:37 – Why Trust Matters More Than Features 04:37 – Non-Technical Founders' Common Mistake: Features Before Brand 09:38 – Investors Back Missions, Not Apps 11:40 – Think Like an Investor 12:30 – 4 Brand Foundations Before Product 18:13 – What's Next: Cannes Lions Insights Episodes to help you build your personal brand: 170. Advisory Boards: why join them & why have them 146. How to get headhunted For the full transcript, go to: https://www.techfornontechies.co/blog/258-why-you-need-a-brand-before-you-need-an-app FREE COURSE: 5 Tech Concepts Every Business Leader Needs To Know Growth Through Innovation If your organisation wants to drive revenue through innovation, book a call with us here. Our workshops and innovation strategies have helped Constellation Brands, the Royal Bank of Canada and Oxford University.
On this episode of Animal Spirits: Talk Your Book, Michael Batnick and Ben Carlson are joined by Todd Mathias, Head of U.S. Product Strategy & Development at Franklin Templeton to discuss US outperformance vs international, currency headwinds, macro uncertainty in the US, the value factor overseas, and much more! Find complete show notes on our blogs... Ben Carlson's A Wealth of Common Sense Michael Batnick's The Irrelevant Investor Feel free to shoot us an email at animalspirits@thecompoundnews.com with any feedback, questions, recommendations, or ideas for future topics of conversation. Check out the latest in financial blogger fashion at The Compound shop: https://www.idontshop.com Investing involves the risk of loss. This podcast is for informational purposes only and should not be or regarded as personalized investment advice or relied upon for investment decisions. Michael Batnick and Ben Carlson are employees of Ritholtz Wealth Management and may maintain positions in the securities discussed in this video. All opinions expressed by them are solely their own opinion and do not reflect the opinion of Ritholtz Wealth Management. See our disclosures here: https://ritholtzwealth.com/podcast-youtube-disclosures/ The Compound Media, Incorporated, an affiliate of Ritholtz Wealth Management, receives payment from various entities for advertisements in affiliated podcasts, blogs and emails. Inclusion of such advertisements does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by the Content Creator or by Ritholtz Wealth Management or any of its employees. For additional advertisement disclaimers see here https://ritholtzwealth.com/advertising-disclaimers. Learn more about your ad choices. Visit megaphone.fm/adchoices
How do successful product leaders balance technology, customer needs, and business strategy in a rapidly changing retail environment? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Foot Locker Head of Product Avery Worthing-Jones will be speaking on the evolving landscape of product leadership and innovation. Avery shares unique insights from leading product teams through transformative periods like the pandemic and the rise of AI, offering a candid look at building high-performing, diverse product teams that drive real business value.
In this episode of the Becker's Healthcare Podcast, Lukas Voss speaks with Gaurav Gupta, SVP of Product Strategy and Performance Management at Med-Metrix, about the rising role of artificial intelligence in revenue cycle management—and why transparency matters more than ever. Gaurav unpacks the challenges of “black box” AI, including staff distrust, compliance risk, and limited oversight, and explains how explainable AI can drive smarter, more trustworthy outcomes. Tune in to learn how healthcare leaders can evaluate AI tools with confidence and future-proof their RCM strategies.This episode is sponsored by Med-Metrix.
Krithika Shankarraman was the first marketing hire at OpenAI and Stripe and led marketing at Retool. At OpenAI, she established marketing foundations for ChatGPT for consumers and enterprises, as well as their developer API platform. While at Stripe, she spent over eight years building and scaling their marketing function from scratch. An engineer turned marketer, Krithika brings a uniquely analytical approach to marketing. She currently serves as Entrepreneur in Residence at Thrive Capital, where she helps portfolio companies on all things marketing.What you will learn:1. Why do most marketing playbooks often fail, and what's a better way?2. Which marketing lever should I pull first?3. Why is trying to be better than competitors usually a losing strategy?4. How do I craft positioning that actually converts?5. What makes messaging stick with developers, enterprises, and consumers?6. What pricing experiments actually move revenue?7. What is working at OpenAI really like?8. Why does consistency and quality matter more than speed?—Brought to you by:Eppo — Run reliable, impactful experimentsAirtable ProductCentral—Launch to new heights with a unified system for product developmentLinkedIn Ads—Reach professionals and drive results for your business—Where to find Krithika Shankarraman:• X: https://x.com/krithix• LinkedIn: https://www.linkedin.com/in/krithix/• Website: https://krithix.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Krithika(04:22) Early marketing lessons from OpenAI(11:17) Diagnosing marketing needs(15:06) The DATE framework and why being cheaper is a race to the bottom(17:11) Marketing strategies at Retool(22:29) Insights from marketing at Stripe(32:33) The importance of consistent marketing communication(39:55) Criteria for hiring a marketing expert(41:43) “Capital M” vs. “lowercase m” marketing(43:05) ChatGPT vs. Claude: market dominance(45:31) The future of AI and its societal impact(47:09) Work-life balance(48:41) Transitioning to Thrive(52:35) Career advice for marketers(55:00) The importance of taste and creativity in the AI era(01:00:04) AI product pricing(01:03:21) AI tools in marketing(01:05:17) Failure corner(01:08:46) Lightning round and final thoughts—Referenced:• OpenAI: https://openai.com/• Stripe: https://stripe.com/• Retool: https://retool.com/• Dropbox: https://www.dropbox.com/• Sam Altman talks about his business model: https://www.youtube.com/watch?v=pLnyjxgFxew• The art and science of pricing | Madhavan Ramanujam (Monetizing Innovation, Simon-Kucher): https://www.lennysnewsletter.com/p/the-art-and-science-of-pricing-madhavan• Pricing your SaaS product: https://www.lennysnewsletter.com/p/saas-pricing-strategy• Netflix: https://www.netflix.com/• Stripe Connect: https://stripe.com/connect• John Collison on X: https://x.com/collision• Patrick Collison on X: https://x.com/patrickc• Cristina Cordova on LinkedIn: https://www.linkedin.com/in/cristinajcordova/• Hackpad: https://en.wikipedia.org/wiki/Hackpad• Building Wiz: the fastest-growing startup in history | Raaz Herzberg (CMO and VP Product Strategy): https://www.lennysnewsletter.com/p/building-wiz-raaz-herzberg• Wiz: https://www.wiz.io/• Thrive Capital: https://thrivecap.com/• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• Claude: https://claude.ai/new• ChatGPT: https://chatgpt.com/• Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe): https://www.lennysnewsletter.com/p/lessons-from-scaling-stripe-tactics• Databricks: https://www.databricks.com/• Everyone's an engineer now: Inside v0's mission to create a hundred million builders | Guillermo Rauch (founder and CEO of Vercel, creators of v0 and Next.js): https://www.lennysnewsletter.com/p/everyones-an-engineer-now-guillermo-rauch• Tobi Lütke's leadership playbook: Playing infinite games, operating from first principles, and maximizing human potential (founder and CEO of Shopify): https://www.lennysnewsletter.com/p/tobi-lutkes-leadership-playbook• OpenAI's CPO on how AI changes must-have skills, moats, coding, startup playbooks, more | Kevin Weil (CPO at OpenAI, ex-Instagram, Twitter): https://www.lennysnewsletter.com/p/kevin-weil-open-ai• April Dunford on product positioning, segmentation, and optimizing your sales process: https://www.lennysnewsletter.com/p/april-dunford-on-product-positioning• A step-by-step guide to crafting a sales pitch that wins | April Dunford (author of Obviously Awesome and Sales Pitch): https://www.lennysnewsletter.com/p/a-step-by-step-guide-to-crafting• Severance on AppleTV+: https://tv.apple.com/us/show/severance/• Granola: https://www.granola.ai/• Some people think AI writing has a tell—the em dash. Writers disagree: https://www.washingtonpost.com/technology/2025/04/09/ai-em-dash-writing-punctuation-chatgpt/—Recommended books:• Obviously Awesome: How to Nail Product Positioning So Customers Get It, Buy It, Love It: https://www.amazon.com/Obviously-Awesome-Product-Positioning-Customers/dp/1999023005• Circe: https://www.amazon.com/Circe-Madeline-Miller/dp/0316556327/—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe
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