Podcasts about Omnichannel

When Andrew Blackmon couldn't find a rental tuxedo that actually fit, he didn't just start a company—he rebuilt the entire formalwear supply chain from scratch, turning a strip-mall industry into a nine-figure business with seven flagship stores and showrooms in more than 40 Nordstrom locations. For more on The Black Tux and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Most retailers have the tools, platforms, and channels. The problem? They don't talk to each other. Simply offering apps, delivery, and pickup options is no longer enough—the real challenge is connecting those systems seamlessly underneath the surface. In an upcoming report, Jeremy Goldman (VP of Editorial and Insights) outlines this exact issue: the omnichannel execution gap. Ahead of the release, he sat down with Xavier Vaissiere (Global Insights & Analytics Director at CP Skin Health Group) and Erica Meagher (Head of E-commerce at Beiersdorf) to discuss why this operational gap is widening and how retailers can fix it. INSIDE THE EPISODE: - Why a massive percentage of retail dollars still sit within the physical store, and how leaders are connecting it to digital. - How constantly adding new sales platforms without retiring old ones is creating a data nightmare—and what to do about it. - The specific trap brands fall into when deploying AI without a clear roadmap, and how to use it effectively. - Why closing the execution gap requires mastering four specific, unglamorous backend operations (from real-time inventory to returns). Listen to the full discussion above to learn how to make your underlying systems work together. The full report lands later this month.

Płacisz za usługę GEO albo AEO i zastanawiasz się, czy to realna robota, czy sprytnie przepakowane stare SEO?W tym odcinku rozmawiam z Michałem Glinką, który od 15 lat zajmuje się widocznością firm tam, gdzie klienci szukają produktów - najpierw jako founder e-Commerce, dziś po stronie demand generation i widoczności w LLM-ach.W tym filmie dowiesz się m.in.:➡️ Co z Twoim pięknym copywritingiem i tekstami na 1500 słów widzi AI?➡️ Co realnie decyduje, który sklep zacytuje ChatGPT, gdy dwa mają ten sam produkt?➡️ Ile z GEO i AEO to naprawdę nowa robota, a ile znasz od dekady?➡️ Co oznacza checkout po stronie Google'a i Universal Commerce Protocol dla Twojego sklepu? ➡️ Czy zakupy przez AI faktycznie przyjmą się w Polsce?➡️ Trzy rzeczy, które możesz wdrożyć u siebie już jutro - część w pół godziny.

Im B2B-Markt nutzen Käufer im Durchschnitt rund zehn Kanäle während ihres Beschaffungsprozesses. Gleichzeitig bieten bereits über 70 Prozent der Unternehmen E-Commerce an. Damit wird klar: Omnichannel ist längst nicht mehr die Ausnahme, sondern die neue Norm. Im Podcast spricht Tjark Freundt darüber, warum Konsistenz und Verlässlichkeit in dieser Welt entscheidend werden. Preisangaben, Verfügbarkeiten und Lieferzeiten müssen über alle Touchpoints hinweg stimmen, denn genau dort entstehen heute die Brüche, die für viele Käufer den Anbieterwechsel auslösen.See www.mckinsey.com/privacy-policy for privacy information

"Świetne. Wrócimy do tematu w przyszłym roku."Jeśli kiedykolwiek to usłyszałeś po prezentacji, nad którą pracowałeś miesiącami, ten materiał jest dla ciebie.Wdrożenia e-Commerce B2B nie przegrywają na zarządzie dlatego, że to zły pomysł. Przegrywają dlatego, że argumentacja jest zbudowana nie tak, jak trzeba. Zarząd nie decyduje, czy wydać pieniądze.Zarząd decyduje, na co je wydać. Ty nie walczysz o budżet - walczysz o to, żeby budżet, który i tak zostanie wydany, poszedł na platformę B2B, a nie na powiekszenie magazynu. A to zupełnie inna rozmowa.Z tego filmu dowiesz się:➡️ dlaczego zarząd wybiera "pewniaczka" zamiast platformy B2B i co z tym zrobić➡️ od jakiej liczby musisz zacząć, jeśli chcesz, żeby ktokolwiek potraktował cię poważnie➡️ jakie trzy filary argumentacji są najtrudniejsze do podważenia➡️ dlaczego przez cały ten materiał ani razu nie mówię o MagentoCała ta argumentacja opiera się na suchych liczbach z twojej firmy, a nie na obietnicach, że po wdrożeniu przychody nagle wystrzelą. Bo wcale nie muszą.Jeżeli chcesz policzyć nie tylko koszt wdrożenia, ale całe TCO w horyzoncie trzy- lub pięcioletnim, znajdziesz to w osobnym materiale na kanale. Link poniżej:https://youtu.be/jFI0_USSRxQ?si=IRu5E6O_q_THXa9B

What does the next era of B2B e-commerce look like when buyers, bots, AI agents, and self-service expectations all collide?In this episode of Around the Horn in Wholesale Distribution, Kevin Brown and Tom Burton welcome Jason Hein, Vice President of Academy at the B2B E-Commerce Association, for a sharp conversation on digital buying behavior, AI-powered customer intelligence, hybrid selling models, CRM-ERP integration, and the future of consultative commerce. This episode explores why e-commerce is no longer just a transaction portal, it is part of a broader digital customer experience that helps distributors build trust, support complex sales, and future-proof distribution.What You'll Learn:Why B2B e-commerce should be viewed as a digital customer experience, not just a website with a checkout buttonHow younger buyers research, compare, and validate distributors before ever talking to salesWhy complex products still need consultative selling—and how digital tools can support that buyer journeyHow AI agents, bots, and non-human traffic are changing how customers may interact with distributor websitesWhy CRM-ERP integration, product content quality, and AI-powered customer intelligence are essential for revenue leaders in distributionHow distributors can use hybrid selling models to combine self-service, sales expertise, and human-centric sales automationEpisode Highlights:06:01 – Jason Hein explains the mission of the B2B E-Commerce Association and why education matters in digital transformation11:59 – The Fed, inflation targets, and why economic uncertainty still affects distributors and manufacturers31:50 – AD's Supply Force acquisition and what buying group consolidation means for independent distributors44:08 – AI job displacement, software engineering, and why leverage may matter more than replacement1:00:21 – Bots, AI agents, and the “dead internet” problem for B2B e-commerce1:04:23 – Complex vs. commodity products: why self-service does not eliminate consultative sales1:09:49 – How trust, product content, and McMaster-Carr's digital experience shape buyer loyalty1:15:23 – Why e-commerce alone does not drive demand generation—but a strong digital experience can1:22:35 – Omnichannel strategy, silver tsunami knowledge loss, and institutionalizing customer intelligenceMeet the Guest:Jason Hein is Vice President of Academy at the B2B E-Commerce Association, where he helps manufacturers, distributors, agencies, and technology providers understand how to build better digital experiences. With nearly 30 years in B2B, Jason has worked across manufacturing, distribution, consulting, software, and e-commerce strategy.Tools, Frameworks, and Strategies Mentioned:B2B E-Commerce Association AcademyDigital customer experience strategyHybrid selling modelsConsultative commerceOmnichannel customer experienceProduct content quality and product data standardsAI agents and agentic buying behaviorCRM-ERP integrationCRM data enrichment with AISmart CRM strategySales Co-Pilot and AI Co-Pilot for SalesLeadSmart Channel Cloud™LeadSmart Enterprise Growth PlatformHidden revenue detectionSales automation without losing the human touchFuture-proofing distributionDigital readiness for successionCustomer knowledge institutionalizationClosing Insight:E-commerce in wholesale distribution is not just about letting customers place orders online. It is about creating a digital experience that helps buyers research, trust, validate, reorder, and engage with your team more effectively.As Jason explains, younger buyers may prefer self-service, but that does not mean they reject expertise. The winning distributors will combine strong product content, connected data systems, CRM-ERP integration, and human-guided consultative commerce to meet buyers wherever they are in the journey.Leave a Review: Help us grow by sharing your thoughts on the show.Learn more about the LeadSmart AI B2B Sales Platform: https://www.leadsmarttech.com/Join the conversation each week on LinkedIn Live.Want even more insight to the stories we discuss each week? Subscribe to the Around The Horn Newsletter.You can also hear the podcast and other excellent content on our YouTube Channel.Follow us on Facebook, Twitter, Instagram, or TikTok.

The CPG Guys are joined in this episode by Christine Gambino, CEO of Omni, Omnicom's next-generation marketing and sales intelligence platform. It connects strategy, creativity, media, CRM, commerce, data, and AI to help brands grow with greater clarity, speed, and measurable business impact.Follow Christine on LinkedIn at: https://www.linkedin.com/in/christine-gambino-59683ab8Follow Omni online at: https://www.omc.com/omni/Christine answers these questions:Christine, you came up through Flywheel — one of the most commerce-native organizations in the industry — and now you're operating at the platform level as CEO of Omni. What did that journey from commerce practitioner to enterprise platform operator teach you about what CPG brands actually need from a marketing intelligence system?Your move from Flywheel to Omni was a deliberate cross-capability appointment. What was the mandate when you stepped into the CEO role, and what did you see as the biggest operational gaps you needed to close?At CES you demonstrated Omni live — walking through a campaign brief in real time, from media budget breakdowns to synthetic audiences to creator suggestions. For a CPG brand team watching that demo, what's the "aha moment" you're trying to create? In other words, What should click for them?You've been clear that Omni is additive, not a replacement — your words were: "It's meant to give real-time insights to teams and brands through our agentic environment." For CPG marketers who are worried about what AI means for their jobs, how do you make that case authentically, not just rhetorically?Omni now integrates Acxiom's 2.6 billion consumer profiles, Flywheel Commerce Cloud, and IPG's data and technology assets. That's a massive data convergence. How are you ensuring that consolidation creates clarity and speed for CPG clients rather than complexity?Omni is reported as having 41+ frontier LLM models and 24,000 monthly active users across 77 countries. What does it actually mean operationally to manage a platform at that scale — and how do you govern consistency of outputs when so many models and markets are in play?Flywheel's Commerce Cloud is described as the largest digital transaction data set in the world. Now fused into Omni, that commerce signal is live inside a broader marketing intelligence platform. For a CPG brand running retail media across Amazon, Walmart, and a dozen other RMNs, how does that change what's possible from a targeting and measurement standpoint?Omni includes what you're calling "Return on Consumer" — tracking consumer progression through Opportunity, Awareness, Interest, Purchase, and Loyalty — rather than just campaign metrics. That's a fundamental reframe. How ready are CPG brand teams to actually buy into that measurement model, and what's holding back adoption?There's a real tension in the industry right now between AI as efficiency play and AI as growth driver. Omnicom's own data points to 25-55% faster production times. But CPG CMOs are being asked to prove incrementality, not just efficiency. How does Omni help brands make that leap from "we're saving money" to "we're growing share"?GEO — Generative Engine Optimization — is becoming a major conversation as AI-driven search displaces traditional keyword rankings. Omni appears to have a point of view here through AI Optix on the PR side. How is the broader Omni platform thinking about brand visibility in an era where the algorithm deciding what consumers see isn't Google anymore?You are sitting at the intersection of the largest data asset in advertising, the largest commerce platform, and a next-gen agentic interface. If you had to name the one capability that CPG brands are most dramatically under-utilizing today — what would it be, and why?Christine, you came from Flywheel, which has deep roots in CPG. What's your message to the brand leaders, the commerce managers, and the retail media practitioners in our audience about what Omni means for them specifically — not for the holding company, but for them, in their day-to-day work?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comSheCOMMERCE Website: https://shecommercepodcast.com/Rhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent.CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

Integracja ERP z e-Commerce to najczęściej najdroższy element całego wdrożenia sklepu internetowego. W tym odcinku serii E-Commerce Pro tłumaczę, skąd biorą się te koszty i za co tak naprawdę płacisz.Pokazuję trzy podejścia do integracji: OMS jako przekaźnik danych między ERP a e-Commerce, gotowe konektory oraz integrację indywidualną. Wyjaśniam, kiedy każde z tych rozwiązań ma sens, a kiedy staje się pułapką budżetową - i jak nie przepłacić za coś, co można obsłużyć taniej (albo nie dać się zaskoczyć, gdy tańszej opcji po prostu nie ma na stole).Jeśli odpowiadasz za rozwój sprzedaży elektronicznej, przygotowujesz się do wdrożenia albo właśnie patrzysz na wycenę od agencji i zastanawiasz się, dlaczego integracja waży w niej tak dużo - ten materiał jest dla Ciebie.

The traditional retail media playbook is undergoing a massive transformation as platforms shift away from transactional clicks toward holistic, real-world shopping experiences. This week, Sam's Club VP and GM Harvey Ma, breaks down how their membership data and cross-enterprise synergy with Walmart are setting a new standard for full-funnel brand measurement. Key Highlights

Ari Paparo speaks with Grant Gudgel, Chief Marketing Officer at Locala, about adaptive advertising, AI-powered planning, location intelligence, omnichannel marketing, privacy, and how brands can improve campaign performance through localized insights. Takeaways Locala helps brands optimize campaigns using market-level insights instead of national averages. AI agents analyze local data to improve campaign planning and performance. The platform supports omnichannel activation across CTV, DOOH, mobile, audio, and more. Adaptive advertising enables brands to adjust budgets, messaging, and channels by market. Privacy and location intelligence remain central to Locala's long-term strategy. Chapters00:00 Introduction00:21 Grant Gudgel joins Locala as CMO00:37 What Locala does and its evolution01:30 Planning platform vs. traditional DSPs02:15 How brands optimize campaigns market by market03:37 Measuring campaign performance and learnings03:52 AI's role in campaign planning05:42 Solving complex retail and QSR marketing challenges07:08 What adaptive advertising means08:07 Location intelligence beyond retail09:30 Competitive analysis with location data09:58 Omnichannel planning with DOOH and CTV10:22 Privacy and location data11:05 Locala's goals at Cannes11:35 Competitive advantages and growth challenges12:21 Lightning round: Why Locala is a narwhal Learn more about your ad choices. Visit megaphone.fm/adchoices

Obroty rosną, a na koncie coraz ciaśniej - to moment, w którym większość właścicieli e-Commerce zaczyna się gubić.W tym odcinku Sztuki E-Commerce rozmawiam z Pawłem Paszkowskim, który od piętnastu lat pomaga firmom rosnąć zdrowo, a nie tylko szybko.Paweł opowiada: ➡️ dlaczego wzrost obrotów potrafi maskować spadającą marżę➡️ na jakie sygnały trzeba reagować, zanim księgowa powie „nie mamy na ZUS"➡️ dlaczego ROAS przestał być wskaźnikiem wartym uwagi i co powinno wejść na jego miejsce➡️ dlaczego wycięcie największego klienta firmy potrafi skończyć się większym zyskiem➡️ dlaczego dwóch na trzech przedsiębiorców, z którymi pracuje, w ogóle nie ma budżetuJeśli prowadzisz sklep, który rośnie, ale czujesz, że coś ucieka po drodze - ten odcinek pokaże Ci, gdzie szukać.

Jeśli wyjście za granicę oznacza dla Ciebie przetłumaczenie opisów produktów i tyle - mam złą wiadomość. To najprostsza droga do tego, żeby przepalić budżet i odbić się od rynku, na którym wszystko wydawało się takie proste.Bo za granicą nie chodzi o to, żeby przetłumaczyć polski sklep. Chodzi o to, żeby zbudować sprzedaż od nowa - inne bestsellery, inne drzewo kategorii, inna strona główna, inni przewoźnicy. A technologia, którą masz, często po prostu za tym nie nadąża. I wtedy zaczynają się kłopoty: klony sklepów, kilka silników naraz, koszty, które rosną z każdym nowym rynkiem.W tym materiale tłumaczę, na co patrzeć od strony technologicznej, zanim ruszysz z ekspansją:➡️ dlaczego samo tłumaczenie sklepu to za mało i co klient od razu wyłapuje➡️ czym grozi stawianie klonów tego samego sklepu na kolejnych rynkach➡️ na co uważać przy platformach SaaS, żeby cennik nie zaskoczył Cię po fakcie➡️ kiedy naprawdę zaczyna być potrzebny PIM➡️ co musi ogarnąć Twój ERP, gdy dochodzą nowe waluty, podatki i przewoźnicyJeśli planujesz ekspansję zagraniczną albo już sprzedajesz na kilku rynkach i czujesz, że technologia zaczyna Cię ograniczać - ten film pomoże Ci uniknąć kilku kosztownych pułapek.

Is Your Supplement Brand Looking at TikTok Shop All Wrong? Most supplement and health brands treat TikTok Shop as an isolated sales channel. They look at direct dollars spent versus immediate revenue out, and if the margins aren't instantly positive, they call it a failure. That legacy mindset is costing brands millions in lost growth. In this video, I'll break down why a performance-siloed view of TikTok is holding you back, and how the fastest-growing brands are using it to fuel a massive, multi-channel flywheel effect. TikTok Shop is currently the 4th largest health ecommerce retailer in the US, generating over $800 million in the vitamins and supplements segment alone over a recent 52-week period. But the real value isn't the sales inside the app. And I'll discuss the predictable multi-channel consumer loop that begins with a massive surge in Amazon branded search volume, shifts towards an ecommerce windfall on Amazon, and then that viral online discovery spills over into physical retail, leading to a massive lift in offline revenue and total distribution points. But to unlock this, leadership has to abandon traditional DTC playbooks, give up absolute creative control, and embrace a "loose reins" affiliate strategy to scale content volume. Watch the full video to learn how to let the algorithm act as your ultimate creative director and achieve true attention arbitrage.

O tym, że warto inwestować w dane produktowe, mówię (i nie tylko ja) już od lat. Problem w tym, że wciąż wiele osób nie traktuje tej inwestycji poważnie. Ten materiał jest właśnie dla nich.Bo zmieniło się coś fundamentalnego: sztuczna inteligencja. Coraz więcej ruchu w sklepach pochodzi już nie z Google, tylko z ChatGPT, Gemini czy Claude. A LLM nie myśli jak człowiek - nie dopowie sobie brakujących informacji, nie przejdzie na inną stronę, żeby się czegoś dowiedzieć. Jeżeli Twoje dane produktowe nie są przygotowane pod LLM-y, jest spora szansa, że Twój sklep zostanie po prostu pominięty. A za rekomendacją AI idzie klient. Dlatego dane produktowe przestały być "miłym dodatkiem", a stały się warunkiem przetrwania.W tym filmie mówię o tym:➡️ jak AI zmienia cały lejek zakupowy➡️ dlaczego widoczność w LLM-ach to dziś zupełnie nowe rozdanie➡️ jak dobre dane produktowe budują zaufanie i realnie wpływają na decyzje zakupowe➡️ dlaczego część danych jest dziś po prostu wymagana przez prawo➡️ dlaczego sam performance marketing przestaje wystarczaćJeżeli wciąż działacie w przekonaniu, że "wystarczy nasypać budżetu, a klient i tak kupi" - mam dla Was złą wiadomość. Ten kanał ruchu rośnie i będzie rósł, kosztem innych. Pytanie tylko, czy będziecie w nim widoczni.A jeżeli Wasze zarządy nie są jeszcze do końca przekonane - prześlijcie im ten materiał. I niech przy okazji zasubskrybują.

Sara Sugarman turned her family's rug business into Lulu and Georgia, a home brand that grows 20% to 30% a year, with no debt and a repeat-purchase rate double the industry average. She breaks down the inventory bets, infrastructure mistakes, and financial discipline behind building it all herself. For more on Lulu and Georgia and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Zmieniłeś już piątą agencję reklamową, a wyniki dalej leżą? Zanim sięgniesz po szóstą, warto zrobić rachunek sumienia - bo problem często nie jest tam, gdzie go szukasz.W tym odcinku podcastu rozmawiałem z Jakubem Papugą z agencji Happy Parrots o tym, co naprawdę zmieniło się w reklamie performance i social mediach przez ostatnie lata.Jakub opowiedział o tym,➡️ Dlaczego "reklama musi się uczyć" to mit? - Tak, agencje kłamią!➡️ Ile realnie kosztuje wejście w performance marketing?➡️ Czemu najlepsza kampania nie uratuje Twojego sklepu?➡️ Gdzie przesunął się ciężar targetowania reklam?➡️ Dlaczego "Kosmetyki do cery wrażliwej" sprzedają lepiej niż "Kosmetyki dla ciebie"Jeśli rozliczasz agencję z samego ROAS-u albo widzisz, że przepalasz budżet na reklamy, ten odcinek pokaże Ci, gdzie tracisz pieniądze.

Erfolg ist kein Zufall, sondern das Ergebnis von klarer Strategie und harter Arbeit. Niemand weiß das besser als Julia Goldhammer. Als Vice President & General Manager Europe Central at The LEGO Group leitet sie das Geschäft einer der stärksten und emotionalsten Love Brands der Welt in einer der wichtigsten globalen Kernregionen. Im Gespräch mit Carsten Puschmann spricht sie über Haltung im Job und erklärt, warum echter Fortschritt Disziplin und die richtige Einstellung erfordert.Julia nimmt uns mit auf ihre beeindruckende Karriere-Reise – von den prägenden Lehrjahren bei Procter & Gamble über Luxus- und Lifestyle-Marken bis hin zum Spitzenposition im DACH-Markt bei der LEGO Gruppe. Sie berichtet offen von den Veränderungen des Handels nach der Pandemie, der Königsdisziplin Omni-Channel und wie es gelingt, eine generationsübergreifende Marke durch innovative Social-Media-Wege (wie TikTok und WhatsApp) und virale Kampagnen immer wieder neu zu erfinden. Eine Folge voller Leadership-Insights über die Vermeidung von Mikromanagement, radikale Fokussierung und den Mut, die eigene Komfortzone zu verlassen.Wir reden über

Hoe kijken grotere fashion- en retailbedrijven vandaag naar de toekomst van retail? Hoe zorgen zij ervoor dat winkels, e-commerce, wholesale en andere verkoopkanalen elkaar versterken?In deze gesprekken gaan we met grotere Belgische merken en retailers dieper in op hun visie op omnichannel verkoop, de rol van fysieke winkels, de evolutie van hun businessmodel en de uitdagingen die daarbij komen kijken.Dit doen we in samenwerking met dear digital, een technische partner met expertise in Shopify en Odoo. Zij kijken mee naar de complexe structuren binnen fashion, retail en wholesale en helpen bedrijven om systemen te laten aansluiten op hoe hun organisatie écht werkt.In deze gesprekken vertrekken we niet vanuit technologie, maar vanuit het merk, de klant en de realiteit achter groei. Wat vraagt omnichannel verkoop achter de schermen van teams, processen, flows en systemen? En hoe zorgen merken ervoor dat hun klantbeleving over verschillende kanalen heen blijft kloppen?Verwacht eerlijke inzichten achter de schermen, concrete lessen uit de praktijk en een blik op hoe fashion- en retailbedrijven zich vandaag voorbereiden op de toekomst.Je kan John Galeyn van dear digital bereiken via john@deardigital.com of www.deardigital.com.Vragen mag je ook altijd mailen naar lien@welovebelgianbrands.be.Deze aflevering kwam tot stand via een betalende samenwerking met dear digital.Op zoek naar meer inhoud en connectie in real life? We organiseren regelmatig gecureerde avonden voor fashion en lifestyle founders en decision makers in groei. Meer info en de wachtlijst vind je via welovebelgianbrands.be/events.Schrijf je in voor onze nieuwsbrief en ontvang nieuwe afleveringen, themareeksen en uitnodigingen voor events rechtstreeks in je inbox. Inschrijven kan via welovebelgianbrands.be.

Wybór platformy e-Commerce dla marki beauty może Cię kosztować setki tysięcy złotych - albo tyle samo Ci zaoszczędzić. Wszystko zależy od kilku decyzji, które podejmujesz na samym początku.Planujesz wejście w e-Commerce albo migrację na nową platformę? Nie zaczynaj od pytania „Magento czy Shopify". To złe pytanie.W tym materiale pokazuję, od czego naprawdę trzeba zacząć - i dlaczego najtańsza platforma bywa najdroższym wyborem (mam na to świeży przykład z życia).Zamiast wrzucać Cię do jednej z trzech gotowych „szufladek", zostawiam Cię z konkretnym zestawem pytań, które warto sobie zadać przed wyborem technologii. Bo na koniec dnia nie liczy się koszt wdrożenia, tylko całkowity koszt posiadania (TCO) w perspektywie 3-5 lat.Po obejrzeniu lepiej przygotujesz się do rozmów z dostawcami i odsiejesz rozwiązania, które nie mają sensu dla Twojego biznesu.⏱️ Rozdziały:00:00 Wstęp: jaką platformę wybrać dla marki beauty?02:38 Producent czy reseller? Od tego zacznij05:48 Funkcje krytyczne w beauty: warianty, szybkie zakupy, promocje10:22 Integracje: od prostego B2C po zaawansowane B2B12:00 Cross-border: coś więcej niż język i waluta13:24 Podsumowanie: jak liczyć TCO i nie dać się zaskoczyćJeśli odcinek Ci pomógł - zostaw suba, żeby nie przegapić kolejnych. Do zobaczenia następnym razem.

Episode 304 reunites The Analysts — Remarkable Retail's celebrated panel of Forrester's Sucharita Kodali, Guggenheim's Simeon Siegel, and GlobalData's Neil Saunders — to take stock of retail coming out of earnings season. Steve Dennis and Michael LeBlanc open on the paradox of 2026: results are largely strong, sentiment is dismal. Simeon argues the link between the two is "tenuous at best" — people talk one way and spend another. Neil has the data: roughly 60% of shoppers who expect the economy to worsen still spent more than a year ago, propped up by spring tax refunds that won't repeat. Then the K-shaped economy. Higher-income households drive most of the real volume growth; middle-income shoppers prop up value growth mainly because prices are higher. Sucharita revisits "peak ambiguity" and the "vibe session," noting record sales barely outrun stubborn inflation. The panel unpacks the standouts — Ross's 17% comp, Victoria's Secret up 15% — and debates GLP-1's role in surging apparel and beauty: wardrobe replacement, new confidence, trading up to statement pieces. On turnarounds, Simeon lands the episode's sharpest thesis: brands "ubiquitize" and peak around $3–4 billion in the US. Lululemon got too big, over-distributed, and over-earning — so the bad sales have to "walk out the door" before the brand can re-elevate, the same lens that frames Nike's long reset. He and Sucharita draw the Gap parallel ahead of Simeon's on-stage interview with Mickey Drexler, noting Old Navy now dwarfs Gap itself. Neil makes the case for Macy's under Tony Spring — basics fixed first, satisfaction and visitation improving — while Steve stays skeptical of the pace. Next, the DTC reckoning. Simeon reframes his old "DTC is not all it's cracked up to be" call as "anti-anti-wholesale": outside high-margin luxury, nearly every brand needs a healthy wholesale business — and stores remain the best channel because "the customer is your employee." Sucharita pushes back on the AI narrative, reminding everyone it's far more than generative hype, as the panel digs into why scaled players — Amazon, Walmart, Costco, off-price — keep compounding through retail media, marketplaces, and flywheel economics. It closes on the wealth effect, trillion-dollar market caps, and whether a market correction could rattle high-end spending — then rapid-fire hot takes: brands to watch (Cozey, Ross Stores, Goyard) and what's on each analyst's radar, from inflation and surging oil prices to a quiet "middle of the doughnut" news lull and an election year's hunt for stability. Join us at the CommerceNext Growth Show in New York June 23rd and 24th with this exclusive discount code for 10% off general admission tickets and FREE retail tickets: Your code is "REMARKABLE" . See you in the Big Apple! About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling author of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is a senior retail advisor, keynote speaker and media entrepreneur. Michael has delivered keynotes, hosted fire-side discussions hosted senior retail executive on-stage in 1:1 interviews worldwide. Michael produces and hosts a network of leading retail trade podcasts, including The Remarkable Retail Podcast, The Voice of Retail The Food Professor, The FEED powered by Loblaw and the Global eCommerce Leaders podcast. He has been recognized by the NRF as a global Top Retail Voice for 2025 and 2025 and continues to be a ReThink Retail Top Retail Expert for the fifth year in a row.

Mike discusses a surprisingly great purchasing experience he recently had at a... Lumber Mill. This had him thinking deeper about ways retailers can pull out practical omnichannel lessons jewelry stores can use right away. He focuses on what made the experience feel premium and stress free, then translate those moves into ways to rebuild trust, delight, and loyalty in modern jewelry retail.Learn more about Stratus Estate Buyers: stratusestatebuyers.comSend us Fan Mail Send feedback or learn more about the podcast: punchmark.com/loupe Learn about Punchmark's website platform: punchmark.com Inquire about sponsoring In the Loupe and showcase your business on our next episode: podcast@punchmark.com

If your customer buys from your Amazon listing, your website, and walks into a store all on the same Sunday, and none of those experiences connect, you've got a problem. Omnichannel isn't about having multiple channels, it's about those channels talking to each other to deliver a seamless customer experience. Neil Twa breaks down what omnichannel really means and why it's crucial for your brand's success. He shares insights from an operator running a solid brand doing around $40,000 a month on Amazon, with a Shopify store and a new retail presence. Neil outlines three actionable moves you can start today to improve your customer journey, regardless of your business size. It's about having an operator mindset, not a massive budget. Tune in to The High Voltage Business Builders Podcast to learn how to identify gaps in your business and fix them. Ready to audit your AI readiness? Take the free 5-question assessment: voltagedm.com/aiquiz?utm_source=rss&utm_medium=show_notes&utm_campaign=ep291 Get the complete Almost Automated Income Blueprint for $27 at voltagedm.com/blueprint: https://voltagedm.com/blueprint?utm_source=rss&utm_medium=show_notes&utm_campaign=ep291

As the path to purchase continues to splinter over multiplying channels, brands need to be everywhere their customers are. Suzy Davidkhanian, Vice President of Retail Insights at eMarketer, sits down with Jeremy Goldman to discuss why long-term retail success depends on a multichannel model and durable partnerships, despite the rise of generative AI. Inside the Episode: - The Omnichannel Business Model: Why the direct-to-consumer approach is no longer sustainable as a standalone business model - Creating Strong Partnerships: Why brands should evaluate partners based on shared values and audience alignment, focusing on building long-term equity rather than short-term sales spikes - Practical Impact of AI Shopping: How AI and predictive technology will automate routine reorders, shifting where ad dollars are spent rather than destroying them - Clean Data as the Foundation: Why true personalization and relevance are impossible without a solid data foundation AI is a powerful tool, but without a clean, focused retail operation, technology alone cannot salvage a broken strategy.

The CPG Guys are joined in this episode by Matt Gregory, EVP & Chief Customer Officer North America at Unilever.Follow Matt on LinkedIn at: https://www.linkedin.com/in/matt-gregory-b702567Follow Unilever online at: http://unilever.comMatt answers these questions:As Chief Customer Officer, what are your top priorities for Unilever's customer partnerships this year, and how have those priorities evolved from your previous roles?Unilever spans many categories and channels. How do you balance a single, coherent customer strategy with the diverse needs of retailers, wholesalers, and direct-to-consumer partners? What makes for a truly effective retailer collaboration from a customer-first perspective? Can you share thoughts on what constitutes a partnership that delivered measurable value for both a CPG brand and retailer?  How has Unilever adapted its customer strategy to omnichannel realities—store visits, digital marketplaces, and social commerce? What role do retailers play in orchestrating that journey?In times of supply chain disruption, what are the key lessons for maintaining strong customer relationships, and how do you collaborate with retailers to mitigate risk for both sides?When a brand is already as big and established as Dove, growth typically gets harder—not easier. Yet, Dove is experiencing approximately double-digit growth in the U.S. over the last year. What's the unlock that allows brands like Dove to continue deepening relevance and sustaining that level of momentum?What competencies and capabilities do you prioritize when building and leading a high-performance customer organization? How do you foster cross-functional collaboration with sales, marketing, and supply chain?Looking ahead 3–5 years, what are the biggest shifts you anticipate in retailer-CPG partnerships, and where should brands and retailers collaborate most closely to win in the evolving landscape? You've had a career that spans GM roles and commercially focused leadership positions. What have you learned in your personal and professional history that you find yourself using most in your role today?What's something the industry is still doing today that you think we'll look back on in five years and wonder, “why were we doing it that way?”What excites you most about agentic AI and how it could reshape the shopping experience? And what, if anything, gives you pause?If you could make one singular change to positively impact the CPG industry, what would it be and why?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comSheCOMMERCE Website: https://shecommercepodcast.com/Rhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

What do you do when the brand you built to over $100 million goes bankrupt — and then you get the chance to buy it back? That's exactly what Amelia Warren and Kyle Vucko did with Epicure. In this episode, Phil and Kenny sit down with the co-managing directors of the relaunched Epicure — a Canadian spice and seasoning brand with a fiercely loyal customer base, a surprising MLM origin story, and a bold new omnichannel strategy.  Amelia served as CEO of the original Epicure for 17 years. Kyle co-founded Indochino before joining Epicure as COO. Together, they acquired the brand's assets out of bankruptcy in April 2025 and relaunched it by September — rebuilding the supply chain, re-engaging customers, and moving the brand into retail for the first time.   Check out Epicure here: https://epicure.com

When last we met on the podcast in 2022, Aaron Zagha, CMO at Newton Baby, was selling some amazing baby mattresses through DTC. 4 years later, and a lot has changed - they've gone full omnichannel, expanded their product portfolio, and built a community of parents that are sticking with them, and their email list, for years. Managing all that change takes a ton of rigor, controlling the bottom line while fueling topline growth. Aaron walks us through this journey on today's podcast.

Filtresiz Dijital'in 92. Bölümünde e-ticaret sitelerinin, dijital pazarlama ajanslarının ve girişimcilerin en büyük kabusuyla yüzleşiyoruz: Instagram ve Facebook hesaplarının bir gecede, haksız yere kapatılması! "Hesabınız topluluk kurallarımızı ihlal ettiği için askıya alınmıştır" uyarısıyla karşılaştığınızda ne yapmalısınız? Meta'nın muhatapsız dünyasında kendi dijital imparatorluğunuzu nasıl korursunuz? Instagram hesabı kapatılanlar ve Meta Business Manager erişim sorunu yaşayanlar için altın değerinde, rehber niteliğinde bir bölüm.Bu bölümde, yıllarca emek verip milyonlarca lira harcadığınız sosyal medya hesaplarınızın, Meta'nın kontrolden çıkan yapay zekası (AI) tarafından saniyeler içinde nasıl silindiğini, yani "Dijital Giyotin" gerçeğini anlatıyorum. Kişisel hesabımın ve Joykek Business Manager erişimimin kapatılması sonrası Meta İstanbul'a noter aracılığıyla çektiğim ihtarname sürecini, ödediğim masrafı ve Meta'nın hukuk bürosundan aldığım şok edici resmi yanıtı paylaşıyorum. Piyasada "1000 dolara, 2000 dolara hesap açıyoruz" diyen dolandırıcı çetelerine karşı da çok kritik uyarılarda bulunuyorum.Özellikle Türkiye e-ticaret pazarında; kadın giyim, kozmetik ve mücevherat sektörlerinde dönen "karaborsa şikayet çetelerini" deşifre ediyoruz. Telegram gruplarında sadece 300 dolara başarılı rakiplerin hesaplarını kapattıran bu karanlık sistemi ve yapay zekanın binlerce bot şikayet karşısında nasıl "Yanlış Pozitif" (False Positive) hatasına düşüp işletmenizin fişini çektiğini tüm filtresizliğiyle konuşuyoruz.Nöropazarlama tarafında ise "Sahiplik Etkisi"ni (Endowment Effect) ele alıyoruz. Yüz binlerce takipçiniz olsa bile o kitlenin aslında size ait olmadığını, sadece Mark Zuckerberg'in arazisinde tapusuz bir gökdelen inşa ettiğinizi acı bir şekilde fark edeceksiniz. Sosyal medya sizin mülkünüz değildir!Peki, şirketinizin dijital varlıklarını tek bir platformun insafına bırakmamak için ne yapmalıyız? Profesyonellerle amatörleri ayıran o 3 altın kural:Birinci Parti Veri (First-Party Data): Sosyal medya platformları kiralık bir vitrindir. Müşteriyi acilen kendi web sitenize çekip, CRM datanızı, e-posta ve izinli telefon listelerinizi inşa etmelisiniz.Omnichannel (Çoklu Kanal) Stratejisi: Şirket cironuzun %80'i Meta'dan geliyorsa risk altındasınız. Reklam bütçenizi vakit kaybetmeden Google Ads, YouTube, TikTok ve organik SEO çalışmalarına yaymalısınız.Dijital Riskleri Sıfırlamak: Güvenli sandığınız agresif DM otomasyonlarının, telifli müziklerin ve organik olmayan büyüme yazılımlarının yapay zekanın radarına nasıl yakalandığını açıklıyorum.Eğer dijital reklamlarınızda veriye dayalı ve banka hesabınıza yansıyan kârlılık odaklı bir strateji arıyorsanız, "öğrenme süreci" masalları dinlemek istemiyorsanız joykek.com üzerinden profesyonel ekibimizle tanışabilirsiniz.Podcast yayınlarımız, video analizlerimiz ve stratejilerimiz için tüm platformlarda (YouTube, Instagram, TikTok, Web) arama çubuğuna "filtresizdijital" yazarak büyük kütüphanemize dahil olun! Kendi tecrübelerinizi kişisel Instagram hesabım @faruktoprakx üzerinden DM atarak benimle paylaşmayı unutmayın. Keyifli dinlemeler!00:00 - 01:38 - Sabah uyanıp hesabınızın kapandığını görmek: Büyük kabus başlıyor01:39 - 03:18 - Kişisel Facebook hesabımın kapatılması ve Meta'ya çektiğim ihtarname03:19 - 04:46 - Dijital Giyotin: Meta yapay zekası hesapları neden haksız yere siliyor?04:47 - 05:58 - Türkiye'deki karanlık gerçek: Telegram şikayet çeteleri ve kirli rekabet05:59 - 07:36 - Nöropazarlama: Sahiplik Etkisi (Endowment Effect) ve Zuckerberg'in arazisi07:37 - 10:16 - Çözüm Planı: Birinci parti veri, Omnichannel ve otomasyon riskleri10:17 - 10:59 - Joykek ile kârlılık odaklı strateji ve bölüm kapanışı

Los retailers que más crecen en HOT SALE no tienen el descuento más agresivo, sino el proceso más inteligente: antes, durante y después de la campaña.En este episodio de eCommerce Rockstars by AMVO, Pierre-Claude Blaise (CEO de AMVO) conversa con Erika Diaz, VP de eCommerce, Mercadotecnia y Relaciones Públicas de The Home Depot México. Erika comparte la visión completa del embudo (marca, conversión, experiencia y retención) de uno de los casos más inspiradores de madurez omnicanal en México.Descubre:El proceso de mejora continua: Cómo un líder de retail transforma la experiencia de cada campaña en decisiones más inteligentes para el siguiente ciclo.Estrategia de descuentos como ventaja competitiva: La lógica detrás de diseñar ofertas que construyen lealtad a largo plazo, en lugar de solo generar transacciones estacionales.La ejecución omnicanal en alta presión: Cómo la complejidad operativa en una categoría como mejoras para el hogar se convierte en una ventaja cuando la orquestación es sólida.Métricas de éxito post-campaña: Por qué el GMV no es suficiente para medir la sofisticación digital, y qué indicadores (como la tasa de recompra y el NPS) realmente definen el éxito.Este episodio es un referente estratégico para directores de eCommerce que buscan elevar el estándar de calidad en el ecosistema mexicano y convertir al 84% de los compradores digitales que esperan promociones en clientes de largo plazo.Invitada: Erika Diaz, VP eCommerce, Mercadotecnia, Relaciones Públicas y Servicios Especiales, THE HOME DEPOT MéxicoHost: Pierre-Claude Blaise, CEO, AMVOTakeawaysPromociones como incentivo principal para compras en líneaImportancia de la mejora continua y el análisis post-Hot Sale Hot Sale success goes beyond sales and includes customer engagement and brand loyalty.Omnichannel integration and customer-centric strategies are crucial for ecommerce success.Chapters00:00 El Impacto de las Promociones en el Retail Digital Mexicano22:36 Estrategias de Precios y Programas de Lealtad28:09 Creating Customer Loyalty36:16 Post-Hot Sale Strategy44:41 Rapid Fire Q&A

YouTube ads veteran Brett Curry (OMG Commerce) and TikTok Shop expert Jordan West (Social Commerce Club) went back and forth live on what's actually moving the needle for D2C brands right now — and some of their takes are going to sting. Most brands are still treating Google spend as a given, measuring YouTube with click-based attribution that was never built for it, and ignoring a TikTok Shop launch strategy that flips the creator dynamic entirely.Inside the episode:The YouTube Shorts formula that's working in 2026 — why Brett reversed his position, and the 4 things a video must have (including minimum length) before you waste money testing itThe Blitz methodology explained — how Social Commerce Club seeds hundreds of creators in a 24–48 hour window to manufacture momentum and make big creators come to you instead of the other way aroundWhy Jordan thinks most Google spend is a non-incremental tax — and the channel hierarchy he'd use for every D2C brand over $10MThe TikTok Shop–to–Shopify halo effect — the data Jordan's team is seeing that almost nobody is talking about yet"My brand is too premium for TikTok Shop" — Jordan's reframe on why that objection is almost always wrong, and what to ask insteadSponsored by OMG Commerce - go to (https://www.omgcommerce.com/contact) and request your FREE strategy session today!Chapters:[0:00] Introduction: Brett Curry & Jordan West Swap Podcasts[1:09] Why YouTube CPMs Are the Most Underpriced in the Industry[5:00] What's Working on YouTube Shorts: The Framework for Winning Creative[7:57] TikTok Shop Deep Dive: Jordan's Obsession with Demand Generation[10:01] Like, Know, and Trust: Why YouTube Is the Ultimate Brand-Building Platform[11:28] Ad Break: OMG Commerce Omnichannel Growth[12:37] The Blitz Methodology: How Social Commerce Club Concentrates Creator Signal[16:46] Moments vs. Blitzes Explained: Definitions and How They Drive Momentum[19:42] How Far Can Brands Actually Scale on YouTube?[21:53] Why MTA Tools Underreport YouTube: The Case for Incrementality Testing[22:58] The Problem with Multi-Touch Attribution: Jordan's New Halo Tracking Concept[25:17] Incrementality Explained with a Retail Store Analogy[28:43] Rapid Fire YouTube Questions: Mashup Creatives and Repurposing Creator Content[30:53] YouTube Targeting Strategy: Why You Still Need to Feed the Algorithm Signal[32:22] Which Brands Should Be on YouTube But Aren't?[33:09] Hot Take: The Right Ad Spend Hierarchy for D2C Brands[34:43] YouTube vs. Meta by Product Type: Apparel, Problem-Solution, and Omnichannel[37:15] If TV Works, YouTube Should Work: The CTV and Linear TV Connection[38:10] Is Your Brand Too Premium for TikTok Shop? Jordan's Answer[39:42] Why TikTok Shop Is a Fundamentally Different Beast Than TikTok Ads[41:05] Wrap-Up: Where to Find Brett and JordanConnect With Brett:LinkedIn: / thebrettcurryYouTube: / @omgcommerceWebsite: https://www.omgcommerce.com/Request a Free Strategy Session: https://www.omgcommerce.com/contactRelevant Links: Jordan's LinkedIn: jordan-west-marketer/ ‍Past guests on eCommerce Evolution include Ezra Firestone, Steve Chou, Drew Sanocki, Jacques Spitzer, Jeremy Horowitz, Ryan Moran, Sean Frank, Andrew Youderian, Ryan McKenzie, Joseph Wilkins, Cody Wittick, Miki Agrawal, Justin Brooke, Nish Samantray, Kurt Elster, John Parkes, Chris Mercer, Rabah Rahil, Bear Handlon, JC Hite, Frederick Vallaeys, Preston Rutherford, Anthony Mink, Bill D'Allessandro, Stephane Colleu, Jeff Oxford, Bryan Porter and more

Over the past 20 years, the team at Harvest Growth has helped launch and grow hundreds of consumer products, generating more than $2 billion in revenue. On the Harvest Growth Podcast, we break down what actually works in product marketing—real stories, real strategies, and lessons you can put to work right away.In this episode, Jon LaClare sits down with Alex Penfold, co-founder of Jaxon Lane, to share how he built a leading men's skincare brand by combining Amazon dominance, strategic PR, and a smart omni-channel expansion strategy.Alex explains how starting with a niche focus on long-tail keywords helped Jaxon Lane stand out on Amazon—even as competition and costs increased. From there, he leveraged PR exposure, including major publications and editorial features, to drive awareness, organic growth, and retail demand.The conversation dives deep into how Jaxon Lane expanded beyond Amazon into direct-to-consumer, Meta advertising, TikTok, and major retail partners like Urban Outfitters, Bloomingdale's, and Saks Fifth Avenue—turning each channel into a growth engine that feeds the others.Alex also breaks down what it really takes to win with PR, why having a compelling product story matters more than just launching something new, and how consistent product innovation keeps brands relevant year after year.If you're building a product brand and wondering how to scale beyond a single channel—or how to fund growth without outside investment—this episode offers a practical roadmap from someone who's done it successfully.In today's episode of the Harvest Growth Podcast, we cover:Why niche positioning and long-tail keywords drive early Amazon successHow PR exposure can accelerate brand awareness and organic growthThe role of retail as both a revenue channel and top-of-funnel marketingWhy omni-channel strategies outperform single-channel businessesWhat it takes to succeed on TikTok (and why it's a completely different model)How to approach influencer and UGC strategies more efficientlyWhy product quality and manufacturing decisions directly impact growthThe advantages and challenges of bootstrapping vs. taking outside investmentHow to fund growth by reinvesting profits across channelsAnd so much moreIf you're launching a product, scaling on Amazon, or looking to expand into retail, PR, or TikTok, this episode will help you think more strategically about long-term growth.To learn more about Jaxon Lane, visit jaxonlane.com or search for their products on Amazon.Do you have a brand you'd like to launch or grow?Want help from a partner that has successfully launched hundreds of brands totaling over $2 billion in revenue?Visit HarvestGrowth.com and set up a free consultation with our team today.

Subscribe to DTC Newsletter - https://dtcnews.link/signupMeta changed attribution in March — and suddenly every brand's ROAS looks worse.Chris Richards from Pilothouse breaks down what actually happened, why performance appears to have dropped 30–45%, and how brands should respond without damaging long-term growth.For DTC founders and operators scaling from $5M–$50M who rely on Meta as a core channel.In this episode:What Meta's attribution change actually did Why social proof no longer shows up the same way How to interpret rising CPA and falling ROAS Why MER is a better north star right now The risk of over-retargeting after performance dips Who this is for:DTC founders, CMOs, and media buyers trying to make sense of Meta performanceWhat to steal:Shift from ROAS to MER as your primary KPI Keep funding top-of-funnel even when numbers look worse Use consistent attribution (MTA) to guide spend decisions Timestamps00:00 Meta attribution change explained02:00 Click vs engaged attribution breakdown04:00 Impact on ROAS and CPA metrics06:00 Social proof and ad performance insights08:00 Why engagement optimization can backfire10:00 Importance of multi-touch attribution tools12:00 How campaign strategy is shifting14:00 MER as a new performance north star16:00 Omnichannel and ecosystem thinking18:00 Meta automation and future attribution trends20:00 What brands should do right now22:00 Strategy mistakes and growth risksSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF605Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Dr. Payam Zamani, Founder and CEO of MY DR NOW, is directly solving the challenge of access to healthcare by creating a hybrid model that includes convenient walk-in clinics with extended hours, house calls, and virtual visits.  This approach is consistent with modern on-demand expectations and attracting patients in dense urban areas as well as rural communities. Patient acquisition is driven by word-of-mouth and relationships with payers and hospital systems, to improve outcomes and reduce hospital readmissions. The model is also attractive to physicians by minimizing administrative tasks and flexible scheduling, leading to less burnout and higher retention. Payam explains, "The big issue with healthcare, as we've seen it and that MY DR NOW has taken on, one of the most challenging issues of healthcare is accessibility. For far too long, there's been this discrepancy between what we believe and what we know as healthcare practitioners to be important versus reality, versus what actually happens. We have a tendency to focus on all the right things and give patients all the right instructions and directions, as far as focusing on prevention, cancer screenings, and annual wellness visits. And we tell them to manage their chronic conditions because it's important, and to take their medications. But in reality, what ends up happening is that patients have to take time off work just to be able to see their healthcare provider. They have to wait weeks or, in many instances, months in advance just to be able to get in to see someone."   "What MY DR NOW really set out to solve is how to deliver healthcare services in a manner that's more consistent with our daily lives, with what our expectations are. In a manner that makes more sense for working people, for working families, for moms and kids and for parents, and in a way that delivers better outcomes. And that's MY DR NOW in a nutshell." "Well, along those same lines of accessibility and convenience, what we set out to do was first of all, build an omnichannel network. And what that means is having multiple modalities by which you can obtain healthcare services. So there are clinics, and we like to make sure that those clinics are ubiquitous, and we can expand on that here in a little bit. But we have clinics that are open seven days a week. They're open early and late, on weekends and holidays. They're open when you expect them and need them to be open. But more importantly, you can not only schedule an appointment for those clinics, but also walk in whenever you want. And just as importantly, you can walk in for anything you go to your family medicine office for. So it's not an urgent care where you're only going in for acute and episodic issues."   #MYDRNOW #HealthcareInnovation #PrimaryCare #PatientCentered #HealthcareAccessibility #DigitalHealth #ValueBasedCare #HealthTech #PhysicianWellbeing #HealthcareDelivery #MedicalInnovation #AccessToCare #HealthcareInnovation #OmnichannelCare #HealthcareTransformation mydrnow.com Download the transcript here

Dr. Payam Zamani, Founder and CEO of MY DR NOW, is directly solving the challenge of access to healthcare by creating a hybrid model that includes convenient walk-in clinics with extended hours, house calls, and virtual visits.  This approach is consistent with modern on-demand expectations and attracting patients in dense urban areas as well as rural communities. Patient acquisition is driven by word-of-mouth and relationships with payers and hospital systems, to improve outcomes and reduce hospital readmissions. The model is also attractive to physicians by minimizing administrative tasks and flexible scheduling, leading to less burnout and higher retention. Payam explains, "The big issue with healthcare, as we've seen it and that MY DR NOW has taken on, one of the most challenging issues of healthcare is accessibility. For far too long, there's been this discrepancy between what we believe and what we know as healthcare practitioners to be important versus reality, versus what actually happens. We have a tendency to focus on all the right things and give patients all the right instructions and directions, as far as focusing on prevention, cancer screenings, and annual wellness visits. And we tell them to manage their chronic conditions because it's important, and to take their medications. But in reality, what ends up happening is that patients have to take time off work just to be able to see their healthcare provider. They have to wait weeks or, in many instances, months in advance just to be able to get in to see someone."   "What MY DR NOW really set out to solve is how to deliver healthcare services in a manner that's more consistent with our daily lives, with what our expectations are. In a manner that makes more sense for working people, for working families, for moms and kids and for parents, and in a way that delivers better outcomes. And that's MY DR NOW in a nutshell." "Well, along those same lines of accessibility and convenience, what we set out to do was first of all, build an omnichannel network. And what that means is having multiple modalities by which you can obtain healthcare services. So there are clinics, and we like to make sure that those clinics are ubiquitous, and we can expand on that here in a little bit. But we have clinics that are open seven days a week. They're open early and late, on weekends and holidays. They're open when you expect them and need them to be open. But more importantly, you can not only schedule an appointment for those clinics, but also walk in whenever you want. And just as importantly, you can walk in for anything you go to your family medicine office for. So it's not an urgent care where you're only going in for acute and episodic issues."   #MYDRNOW #HealthcareInnovation #PrimaryCare #PatientCentered #HealthcareAccessibility #DigitalHealth #ValueBasedCare #HealthTech #PhysicianWellbeing #HealthcareDelivery #MedicalInnovation #AccessToCare #HealthcareInnovation #OmnichannelCare #HealthcareTransformation mydrnow.com Listen to the podcast here  

Send us Fan MailΣτο 176ο επεισόδιο της στήλης Business & Marketing Tips της Athens Voice με τίτλο «CX, τα πιο σημαντικά γράμματα στο αλφάβητο του επιχειρείν», ξετυλίγεται η έννοια της εμπειρίας πελάτη. Από την πρώτη αναζήτηση μέχρι το unboxing, το CX δεν είναι μια στιγμή εξυπηρέτησης αλλά ολόκληρη η «ταινία» που καθορίζει τη σχέση με το brand. Συζητάμε πώς η Τεχνητή Νοημοσύνη επαναπροσδιορίζει την προσωποποίηση, γιατί το Spotify Wrapped έγινε case study εμπειρίας, και γιατί το Omnichannel integration είναι το κλειδί για κάθε επιχείρηση. Το CX δεν είναι μόδα, είναι η βάση του σύγχρονου επιχειρείν.Τα podcasts «Marketing & Business Tips» με τον σύμβουλο μάρκετινγκ Θέμη Σαρανταένα είναι η στήλη που φιλοδοξεί να εμπνεύσει επιχειρηματικά, να σας δώσει ιδέες, συμβουλές αλλά και ερεθίσματα για να γίνετε καλύτεροι επαγγελματίες.Με απλά λόγια, χωρίς ορισμούς, με άξονα την ελληνική πραγματικότητα και πάντα με ρεαλιστική προσέγγιση ο σύμβουλος μάρκετινγκ Θέμης Σαρανταένας κάθε εβδομάδα θα αναλύει σύντομα και ένα διαφορετικό επιχειρηματικό θέμα.

What happens when the product that made you famous starts holding you back? Kevin Gould co-founded Glamnetic in 2019 with Ann McFerran, launching a magnetic eyelash brand that exploded from $1 million to $50 million in revenue in just one year — fueled by a great product, smart growth marketing, and the COVID-era boom in DIY beauty. But when the tailwinds reversed — iOS 14 updates sent acquisition costs soaring, the lash category contracted, and revenue dipped 25% — Kevin faced a make-or-break decision. Rather than doubling down on what was declining, he pivoted the entire business into press-on nails, a category still in its infancy. Today, Glamnetic is one of the largest press-on nail brands in the world, doing over $100 million a year. In this episode, Kevin gets real about the unglamorous side of hypergrowth: the cash flow crunches that come with scaling too fast, the inventory mistakes that haunt you, and the emotional toll of watching revenue fall when you expected it to double. He shares how he and his team navigated the pivot, why community and brand affinity will always outlast paid acquisition, and why the best advice he can give founders is: don't grow too fast. You'll learn: Why going from $1M to $50M overnight nearly broke the business How to manage cash flow and inventory when you're self-funded The marketing mix that built a real brand — not just an ad machine Why TikTok Shop is the biggest arbitrage opportunity right now How a 40,000-member Facebook community doubles as a product development engine The one hire every founder should prioritize early on What it really takes — personally and professionally — to turn a pivot into a $100M business Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

In this high-stakes session from the Retail Collective Summit, industry titans from Lovesac, Purple, TruFru, Perk Energy, Lume, T-ROC, and TPH Global Solutions pull back the curtain on one of the most challenging and rewarding retail environments in the world: Costco. The panel explores the strategic shift from a Direct-to-Consumer (DTC) focus to a true Omni-channel presence. The discussion moves beyond simple placement, diving into the "Costco Language," the "Treasure Hunt" psychology of their shoppers, and the brutal operational discipline required to survive a 12-week roadshow or a full-time pallet rotation. Key Executive Insights: The "Costco Language": Why you need experts who speak the internal dialect of Costco to navigate their unique promotion and rotation systems. The Treasure Hunt Experience: How to design packaging and products that create a "get it before it's gone" urgency. Operational Discipline: The reality of managing massive inventory volumes, pallet configurations, and the "last three feet" of the sales floor. The Roadshow Secret: How Lovesac and Purple utilize roadshows not just for sales, but as a massive customer acquisition tool that drives traffic back to their own stores and websites. Relationship Management: The importance of internal advocacy and understanding that a Costco buyer's promotion can change your entire brand trajectory overnight. Panel Participants: David Schmidt (CEO | President, TPH Global Solutions) Brian Kava (President, T-ROC) Shawn Nelson (CEO, Lovesac) Rena Dolman (Founder/Owner, Perk Energy) Jared Olsen (VP Sales, Purple) Dan Griffiths (CEO, Lume) Taz Murray (Co-Founder, TruFru) Whether you are looking to scale into wholesale or optimize your current retail footprint, this panel provides the definitive playbook for winning in Big Box retail.  

Exploring the evolution and challenges of Omnichannel strategies in customer service, from early concepts to current practices. Insights from industry veterans Bob Furniss and Amas Tenumah on what works, what doesn't, and how to focus on the most impactful channels. key topicsOrigins of Omnichannel in 2010Challenges in integrating multiple channelsThe importance of focusing on top channelsCustomer expectations vs. technological capabilitiesLessons learned from industry experiencesChapters00:00 The Origins of Omnichannel05:20 Challenges in Implementing Omnichannel Strategies10:09 Finding Focus in Omnichannel Efforts14:43 The Future of Customer Interaction

This episode is sponsored by Points, a Plusgrade company. Read more about their Exchange solution as a growth channel for loyalty programs here.This episode is available in audio format on the Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.In this episode, we explore how a brand built on surprise, discovery, and in-store experience approaches loyalty and growth at global scale.Our guest is Mathilde Yung Bruyant, Marketing Director of Flying Tiger Copenhagen. She shares how the brand is translating its distinctive DNA — playful, accessible, and locally relevant — into a modern membership and customer engagement strategy across more than 30 markets.The conversation centres on a key tension: Flying Tiger's success is rooted in physical discovery and impulse, yet its loyalty ambitions require structure, data, and continuity. We explore how the Flying Tiger Club is being designed to enhance that experience, not dilute it.A core theme is the decision to launch before everything is fully defined — using speed, testing, and real customer behaviour to shape the program over time, from onboarding and engagement to long-term value.We also discuss how digital and in-store experiences reinforce each other, and how global consistency is balanced with local relevance.This episode offers a perspective on how experience-led brands can build loyalty in motion while staying true to what makes them distinctive.This episode is hosted by Nyeleti.Show Notes:1) Mathilde Yung Bruyant2) Flying Tiger Copenhagen3) How Brands Grow - Book Recommendation

An Ipsos survey of 1,226 marketers across the US, Canada, and Australia asked 10 multiple choice questions on basic marketing fundamentals — and two thirds failed.We're not talking advanced strategy. Segmentation. Positioning. The four Ps. Above-the-line marketing. Omnichannel. Quantitative research. The bare minimum from a year and a half of formal marketing training.This is the state of B2B marketing in 2026.If you're focused on AI efficiency gains, growth hacking, and the next few percentage points of performance — but you can't pass this test — you're optimizing a broken foundation.Matthew Sciannella breaks down what the data actually means for marketers who only do promotion (ads, email, events, SEO) and why that's exactly why so many can't survive past 18 months in a role.Q: What did the Ipsos marketing fundamentals survey find?The Ipsos survey tested 1,226 marketers in the US, Canada, and Australia on 10 multiple choice questions covering segmentation, positioning, the four Ps, above-the-line marketing, omnichannel, and quantitative research. Two thirds failed — with an even split between B2C and B2B marketers.Q: Why do so many B2B marketers only last 18 months in their roles?Marketers who focus exclusively on promotion — running ads, sending emails, attending events, or managing SEO — never develop a durable, full-funnel marketing strategy. Without understanding customers, sales channels, and market positioning, they can't survive a funding round or leadership change.Q: Is AI a substitute for marketing fundamentals?No. AI and growth hacking tactics can improve efficiency at the margins, but they don't replace the strategic foundation of real marketing: understanding your market, your buyer, and how they make decisions. Scraping signals from the internet isn't the same as doing the work.Q: What is the difference between promotion and marketing?Promotion is one of the four Ps of marketing — it includes advertising, email, events, and SEO. Marketing as a discipline covers the full picture: segmentation, targeting, positioning, pricing, product, and channel strategy. Most B2B marketers today only practice promotion.#B2BMarketing #MarketingFundamentals #MarketingStrategy #B2BSaaS #SaaSMarketing #GrowthMarketing #CMO #MarketingLeadership #DigitalMarketing #DemandGeneration #MarketingROI #GTMStrategy #ContentMarketing #MarketResearch #B2BDemandGen #MarketingTips #Ipsos #FourPs #Omnichannel #Refinelabs

Your website alone won't win the rankings game anymore. In an AI-first world, search engines and chat assistants reward the businesses that show experience, expertise, authority, and trust—everywhere customers look. If you're still chasing single keywords on your site, you're leaving visibility, leads, and revenue on the table.

AI is “not optional anymore” in large-scale warehouses and omnichannel operations, as it's becoming foundational to how they function at scale. In this episode, we explore key findings from the State of AI in Warehousing Report and the 2026 State of Omnichannel Supply Chain Report, examining how companies are moving beyond pilots to real-world deployment. From inventory optimization and automated picking to real-time decision-making, AI is transforming operations as pressure grows for faster, more precise, and more flexible fulfillment. Joining the discussion are Dr. Matthias Winkenbach, Director of the MIT Intelligent Logistics Systems Lab, Dr. Eva Ponce, Director of the MIT Omnichannel Supply Chain Lab, and Alejandro Gonzalez, Software Business Unit Director at Mecalux. They break down what's driving widespread AI adoption, where companies are seeing the fastest return on investment, and how omnichannel growth is increasing complexity across supply chains. The conversation also explores the rise of autonomous mobile robots, shifting workforce roles, and what's next, from generative AI to agentic systems capable of real-time decision-making.

When Lauren Gropper noticed the amount of disposable plastics used on film sets, she saw a design opportunity. That reframe built Repurpose into a 15-year-old brand selling compostable products while diverting 727 million pieces of plastic from landfills. For more on Repurpose and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Is Your Brand Built to Last or Just Built to Sell? Most brands treat retail as a "shiny" trophy, but the reality is that expansion often breaks your margins before it builds your brand. In this RETHINK Retail sit-down, host Gail Rodwell-Simon talks with Brett Gallagher, COO at Nulastin, about the disciplined path from a 2010s DTC startup to a true omnichannel player. They dig into the "ugly" side of growth: why your house must be in order before you expand and how to prove your brand actually matters when you aren't "screaming into Meta". The Reality Check: - The distractions of retail: Why opening new channels can drain your core team if you aren't ready. - The Brand Passport: How to make your customer reviews and social proof travel across every platform. - Testing your reach: Using marketplaces to prove your marketing has omnichannel "pull". - The 2-week rule: Why waiting for quarterly board meetings to check your metrics is a mistake in today's market. Stop the "growth at all costs" cycle. Listen to the conversation to see how to scale without losing your soul or your profit.

WHAT YOU'LL LEARN Why retail is now a demand chain, not a supply chain How AMRs deliver 6–12 month ROI in high-variability e-commerce Why robotics-as-a-service changes peak capacity planning The real bottleneck in AI adoption: structured WMS data Why dashboards are dying and exception-based orchestration is rising How consolidation will reshape 3PL economics Why operational excellence remains the ultimate differentiator HIGHLIGHTS 00:01–00:12 | Consumer expectations and the “fast + free + cheap” reality 00:12–00:15 | AMRs, ASRS, RaaS, and 6–12 month automation ROI 00:15–00:16 | Buy vs build: what's commodity vs “secret sauce” 00:16–00:19 | Agentic AI in warehouse ops: labor planning + execution 00:19–00:22 | AI proof, case studies, and demand planning as the next frontier 00:22–00:24 | Dashboards vs operators: turning analytics into actions 00:24–00:28 | Operator advice: efficiency, mechanization, and competition shifts 00:29–00:31 | Manifest trends: retail channels evolving + tech-driven 3PL future QUOTES  [00:04:10] “One of the biggest changes is you used to have a choice. You could either have it fast, you could have it free, or you could have it cheap. The consumer today wants all three.” – Jeff Wolpov [00:05:10] “We as logistics supply chain companies need to lean in and figure out how to do more with less. Today it's a necessity.” – Jeff Wolpov [00:07:30] “You need automation... We need to be faster and more flexible. Peaks have gotten much higher.” – Jeff Wolpov [00:16:00] "The hard part isn't building AI or using AI. It's what do you do with the results?" - Gary Allen [00:16:50] “Operators shouldn't hunt dashboards, they should get alerts, exception-based triggers. AI takes analytics to the next level.” – Gary Allen [00:23:00] "Reporting is the death of analytics." - Gary Allen  ABOUT THE GUESTS Jeff Wolpov Jeff Wolpov is Senior Vice President of E-commerce and Ryder Last Mile at Ryder System, Inc., where he leads the vision and strategy for omnichannel fulfillment and big & bulky home delivery. Previously, he served as CEO of Whiplash (formerly Port Logistics Group), achieving nearly 30% year-over-year revenue growth before its acquisition by Ryder in 2022. Earlier in his career, Jeff founded Distribution Solutions, scaling it from a startup into a $50 million regional logistics firm that became the foundation of Whiplash's national network. He holds a degree from the University of Michigan. Gary Allen Gary Allen is Vice President of Supply Chain Excellence at Ryder, overseeing Solution Design, Continuous Improvement, Data Analytics, and Automation across the supply chain organization. With more than 32 years of experience, he previously led EY's logistics consulting practice and held leadership roles at DHL and FedEx in product innovation, solution design, sustainability, and operations. Gary helped launch and co-author the “Annual Third Party Logistics Study” with Dr. John Langley of Penn State University and holds a Bachelor of Arts in Materials and Logistics Management from Michigan State University. LINKS MENTIONED Ryder report: https://www.ryder.com/en-us/insights/white-papers/e-comm/2025-ryder-e-commerce-consumer-study Ryder website: https://www.ryder.com/en-us Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

This is not a regular episode. It's Panel 3 of the Retail Collective Winter 2026 Summit, a live session featuring CEOs, founders, and leaders who are actively shaping the future of retail. In this conversation, executives from Demer Box, Nature's Fusions, Rhone, Stance, Mixhers, Lion Energy, Nielsen, and Spreetail unpack one of the most defining tensions for emerging brands today: Should you chase the low‑hanging fruit that keeps the business alive, or invest in true omnichannel mastery that builds long‑term advantage? Panel 3 delivers a candid, tactical, and deeply grounded look at how CEOs and founders grow without breaking—and how they choose what matters right now versus what builds the brand they want to become.  

In this episode of BRAVE COMMERCE, Rachel Tipograph and Sarah Hofstetter speak with Michael Reda, Vice President of Omnichannel Marketing at The Marzetti Company, about driving growth in categories like refrigerated dressings and frozen bread. He shares how Marzetti approaches discovery in a digitally influenced world and how the brand reinforces storytelling with retail media and partnerships like Instacart to support basket building.They also discuss Marzetti's post-2020 eCommerce acceleration, including the foundational work behind scaling digital commerce, from improving content and search to strengthening ratings, reviews, and agency partnerships. Michael reflects on innovation, founder stories, and the career move he considers his bravest: stepping off the traditional brand path to build a digital role early on.Key TakeawaysNot being a “host food” requires a different approach to discovery and relevanceDigitally influenced sales require proactive storytelling before the storeRetail media and brand partnerships can drive basket-building impactE-commerce growth begins with strong content, search, and ratings fundamentals Hosted on Acast. See acast.com/privacy for more information.

What if the biggest threat to your brand's integrity isn't a competitor, but the sheer volume of unmanaged, ungoverned, and untraceable content your own teams are creating every single day? Agility requires more than just speed; it demands a solid foundation of control and intelligence. It's the ability to create, adapt, and deploy content at the pace of the market without sacrificing governance, consistency, or compliance. Today, we're going to talk about the content paradox facing modern enterprises. While the demand for personalized, omnichannel experiences is causing content creation to accelerate at an unprecedented rate, the systems to manage, govern, and measure its impact often can't keep up. We'll explore how to turn this content chaos into a competitive advantage, the role of AI not just as a creation tool but as a workflow agent, and why the future of marketing will be measured in outcomes, not output. To help me discuss this topic, I'd like to welcome, Luke Roberts, Global Director, Digital Strategies & Growth at Bynder.About Luke Roberts Luke Roberts serves as Global Director of Digital Strategies and Growth at Bynder, a global leader in AI-powered enterprise DAM. With nearly two decades of experience across local, regional, and global roles at Mazda Corporation, he brings first-hand experience in complex content ecosystems and digital transformation. Today, Luke helps brands overcome content complexity and deliver exceptional content experiences at scale with strategically deployed AI-powered DAM. Luke Roberts on LinkedIn: https://www.linkedin.com/in/luke-roberts-5ba3941a?originalSubdomain=nl Resources Bynder: https://www.bynder.com/en/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ The 2026 State of DAM Report will be available on 2/10 - stay tuned!Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://advertalize.com/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

What if the biggest threat to your brand's integrity isn't a competitor, but the sheer volume of unmanaged, ungoverned, and untraceable content your own teams are creating every single day?Agility requires more than just speed; it demands a solid foundation of control and intelligence. It's the ability to create, adapt, and deploy content at the pace of the market without sacrificing governance, consistency, or compliance.Today, we're going to talk about the content paradox facing modern enterprises. While the demand for personalized, omnichannel experiences is causing content creation to accelerate at an unprecedented rate, the systems to manage, govern, and measure its impact often can't keep up. We'll explore how to turn this content chaos into a competitive advantage, the role of AI not just as a creation tool but as a workflow agent, and why the future of marketing will be measured in outcomes, not output.To help me discuss this topic, I'd like to welcome, Luke Roberts, Global Director, Digital Strategies & Growth at Bynder.About Luke Roberts Luke Roberts serves as Global Director of Digital Strategies and Growth at Bynder, a global leader in AI-powered enterprise DAM. With nearly two decades of experience across local, regional, and global roles at Mazda Corporation, he brings first-hand experience in complex content ecosystems and digital transformation. Today, Luke helps brands overcome content complexity and deliver exceptional content experiences at scale with strategically deployed AI-powered DAM. Luke Roberts on LinkedIn: https://www.linkedin.com/in/luke-roberts-5ba3941a Resources Bynder: https://www.bynder.com/en/The 2026 State of DAM Report is available here.Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://advertalize.com/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

Today, I'm joined by Michelle Larivee, founder & CEO of WTHN. With five NYC clinics and a recent Ulta Beauty launch, WTHN is modernizing acupuncture — offering personalized TCM treatment plans and tools to address bodily dysfunction at its root. In this episode, we discuss taking ancient healing practices mainstream. We also cover: Ulta and Canyon Ranch partnerships The healthcare-meets-wellness studio model Breaking down barriers like myths, access, and education   Subscribe to the podcast → insider.fitt.co/podcast  Subscribe to our newsletter → insider.fitt.co/subscribe  Follow us on LinkedIn → linkedin.com/company/fittinsider    WTHN's Website: www.wthn.com  Discount Code: FITTINSIDER25 for 25% off products Visit studios in New York or shop products nationwide Michelle's LinkedIn: https://www.linkedin.com/in/michelle-larivee-35640012/  The Fitt Insider Podcast is brought to you by EGYM. Visit EGYM.com to learn more about its smart fitness ecosystem for fitness and health facilities.   Fitt Talent: https://talent.fitt.co/  Consulting: https://consulting.fitt.co/  Investments: https://capital.fitt.co/    Chapters: (00:00) Introduction (01:17) WTHN's mission (02:02) Personal healing journey (03:35) Why acupuncture is inaccessible (05:30) Barriers to entry (07:00) Progress in New York (08:22) Education as the key (09:21) Following yoga and meditation's path to accessibility (10:32) Omnichannel strategy (12:00) Core of the business (14:15) Physical expansion strategy (15:15) Why New York (16:33) Operational challenges (19:43) Consumer trends (21:00) The original longevity tool (22:15) Healthspan over wellness (23:30) Balancing medical legitimacy with accessibility (24:24) Membership model (26:15) 2026 priorities (27:00) Ulta and Canyon Ranch partnerships (27:30) Corporate wellness and hospitality convergence (29:43) Breaking down barriers between practitioners (30:30) Where to try WTHN (31:32) Conclusion   Keywords: Fitt Insider, Joe Vennare, Michelle Larivee, WTHN, Acupuncture, Traditional Chinese Medicine, Wellness, Longevity, Preventative Healthcare, Pain Management, Fertility, Stress Management, Nervous System, Studio Model, Omnichannel, Corporate Wellness, Health Span, Business, Entrepreneurship, Fitt Insider Podcast