Podcast appearances and mentions of sue duris

Today's interview is with Paul Greenberg, the founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services, including CRM, customer experience and customer engagement strategies. He is also an author, considered a thought leader in CRM and often called “The Godfather of CRM” (that's the industry's name for him not his. His is "CRM Grandfather" because he's OLD [His words, not mine

Today's interview is with Sue Duris, Principal Consultant of M4 Communications, a global CX consulting firm. Sue joins me today to talk about customer understanding, internal customers, being curious enough to care and why we can't be digital-first and that we have to be customer first. This interview follows on from my recent interview – Tool time, task time and how ChatGPT will change everything in customer support – Interview with Des Traynor of Intercom – and is number 459 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at TextExpander for sponsoring this episode of my podcast. TextExpander is an auto-complete tool that allows your team to eliminate repetitive typing and stay on the same page with just a few keystrokes allowing you to delight more customers in less time. Click here or on the banner image above to find out more and to get a 20% discount for the first 12 months of TextExpander if you use the code: SWINSCOE

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Sue Duris, Director of Marketing and Customer Experience, M4 communications talks about the 3 metrics of CX programming on Engati CX. She says that it's important to reach out out to the customer and get their feedback. She says that we need to make the customer persona, and map their journeys. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/saas https://www.engati.com/glossary/customer-experience-as-a-service-cxaas #SueDuris #EngatiCX #Customer #CXProgramming

Sue Duris, Director of Marketing and Customer Experience at M4 Communications, wrote about three things C-suite Execs must do in order to NOT be lying when they say “customer experience is everyone's job.” We talk about those three things (and more) in this throwback episode. ----- Join Sangram's "Becoming Intentional" newsletter for  1 min read on how to lead professionally, grow personally, and live fully. Only available on LinkedIn.

Sue Duris, Director of Marketing and Customer Experience at M4 Communications, wrote about three things C-suite Execs must do in order to NOT be lying when they say “customer experience is everyone's job.” We talk about those three things in this episode. Find Sue's post here.

Today digital experience is an integral part of the overall customer experience. In this episode of the CX Conversations, I am discussing how businesses can deliver great digital customer experience with one of the leading CX and Digital Marketing voices - Sue Duris. We talk about a simple framework that can be used to design your digital customer experience strategy. Look out for Sue's take on why startups need to focus more on customer advocacy. Hope you enjoy this CX Conversation too! Share your feedback and comments too. Learn more about Customer Guru at www.customerguru.in Looking for a customer feedback management solution? Check out omoto.io

Sue Duris discusses with DAA Co-Founder Jim Sterne what has caused gender inequality along with the current state of gender equality, why gender equality is important and what we can all do to move the needle to achieve balance. Support the show (https://www.digitalanalyticsassociation.org/assoc_subscribe.asp?utm_source=buzzfeed)

Customer success is one of the most trending vertical. It's a whole new strategy when it comes to delivering maximum value to your customers. In this episode, Sue Duris, customer-obsessed strategist, talks about what is customer success and customer experience. We discussed the "Holy Trinity of Growth", which says, Culture + Customer Experience + Employee Experience = Growth! Read more about it here - m4comm.com/holy-trinity-of-growth/ Sue gave some tips on personalizing customer success and the role of AI in customer success. From this episode, you can get a good understanding of building a customer success strategy and identify trends in 2019? You can connect with Sue on LinkedIn here - www.linkedin.com/in/sueduris/

Sue Duris, director of marketing and customer experience at M4 Communications, comes into the studio to talk about the similarity and differences between customer experience, customer success, and marketing. We started with customer experience. Sue says her favorite definition of customer experience comes from Forrester, which says that it's every interaction or touchpoint a customer has with your brand. Every. Interaction. Bill had to ask, "Doesn't that include the experience our customers have when we send them invoices? What if the invoice looks like we created it manually. What if it was sent from a "no-reply" email address? What if the customer has a question about the invoice and no one gets back to her? Does the accounts receivable manager need a promotion to customer experience manager?" These are the kinds of questions we talk about with Sue on this episode of Helping Sells Radio.  Get on the email list at helpingsells.substack.com

Sue Duris is Co-Founder/Director of Marketing and Customer Experience of M4 Communications, a marketing and customer experience consulting firm that helps organizations build and grow their brands by coaching them how to be customer-centric, advising them on their digital transformation initiatives and collaborating with them to design omnichannel experiences that engage employees and deliver customer value. Sue received her BA in Economics from the University of Colorado and MBA from the University of California - Irvine. She writes and speaks regularly. Sue also hosts #CXChat, a weekly Twitter chat about all things Customer Experience. Follow Worthix on LinkedIn: https://www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Sue Duris on LinkedIn: https://www.linkedin.com/in/sueduris/ Follow Sue Duris on Twitter: @sueduris Follow Mary Drumond on LinkedIn: https://www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary