Podcasts about Forrester

Burnout shouldn't be the price of success, but setting boundaries at work is easier said than done. Tarveen Forrester, who oversees workplace culture at Kickstarter, shares practical strategies for protecting your time and cultivating “sustainable ambition,” so you can crush your goals — without letting them crush you.Want to help shape TED's shows going forward? Fill out our survey! Hosted on Acast. See acast.com/privacy for more information.

According to research from Forrester, 74% of buyers choose the sales rep who was first to add value and insight. So, how can you deliver a standout experience to win over modern buyers?Shawnna Sumaoang: Hi, and welcome to the Win-Win podcast. I’m your host, Shawnna Sumaoang. Join us as we dive into changing trends in the workplace and how to navigate them successfully. Here to discuss this topic is Jose Sanchez, the product marketing manager at Hexagon. Thanks for joining us. I would love for you to tell us about yourself, your background, and your role. Jose Sanchez: Yes, of course. Thank you so much for having me. This is really great and perfect timing because I’ve been using it even this week. We were at a trade show, so I’ve been using the platform. It’s been great. My background is technical. I did geological engineering. So I was in mining. I was in a consulting firm and then eventually got to be, uh, an engineer for Hexagon, but I always had a little bit of a creative background, creative things happening, floating around. So it did drive me back to want to be more creative, and so a marketing position opened in Hexagon in our division and I went for it and I got it. So it’s been four years now that I’ve been doing product marketing and I think that’s been a really good way to sort of move through different parts of our company. SS: Amazing. Thank you for kind of taking us through that. I’d actually love to double click on that, because you’ve been with Hexagon for almost two decades and you started in that technical role and have transitioned into product marketing. Can you walk us through that journey and how has your background influenced your approach to your go-to-market strategy? JS: Oh yeah, for sure. I think I’m blessed in being able to understand parts of the technical side that maybe the rest of the marketing team doesn’t, and they lean on me quite a lot on that. So yeah, I think that journey and that background made it so that my current role, which is really talking to the product development team, and coming up with go to market strategies and then imparting that information to the rest of the marketing team, the designers, and the videographers, everybody, so that we can get that message out properly. So I think that my background has really influenced the way I do go to market strategies because of the technical side of things. SS: Amazing. And as a product marketer, what are some of the biggest challenges that you’re seeing when it comes to engaging modern buyers throughout the journey and how are you overcoming some of these challenges? JS: That’s a good question. I think the biggest challenge for us in this industry, and it’s probably not unique to our industry, but our sales cycles are really long. There’s relationships that have to get built, sometimes it can take years. And so it requires a lot of listening to our sales people, listening to them to know what they’re using, what’s useful for them and what’s not. So that’s been a huge challenge because sometimes a marketing team can just go off and say, hey, we’re gonna create brochures. We’re gonna create this and this. And not really know whether they’re using it or not. Highspot has been instrumental in that because we were noticing those numbers weren’t looking good. They weren’t sharing things out, they weren’t pitching out, and so we just started having way more conversations with them and that overcame that challenge. We’re in a much better place now where we know what they need. We know what they like and what they don’t like. To build those relationships to be able to sell things. SS: Amazing. And in your opinion, what unique value does an enablement platform offer when it comes to creating and delivering impactful buying experiences? JS: I think it, it goes very much hand in hand with the, the answer for the last question. Having a place where everybody, not just the marketing team, but the sales team and even the product developers can go to and see what’s out there, see what’s being said about their products and how it’s being presented, and then being able to give feedback. That’s incalculable, how amazing that is. Because, you know, before it was SharePoint, it was a folder, or in teams, there’s just channels and you just stick files in there. Nobody has any idea. Whether it’s the newest or the best, or whether it’s good or not. So I think that’s really been an amazing thing for us to be able to use, that it’s not just a repository, I don’t wanna call it a repository, but a place where they can go, a hub, where they can see the latest and know that it’s been qualified and feedback has been given on it. SS: Amazing. And you are actually using Highspot to create some really impressive and interactive experiences, including leveraging digital rooms for trade shows and customer stories. Can you share more about these initiatives? JS: Yeah, no, this is one of the great things that I’ve really enjoyed about working with Highspot is our account managers and we have a biweekly meeting. It’s just a short little meeting where they, we have questions for them, they update us on things. And those meetings have been amazing at finding out, ’cause Highspot is so robust, there’s so much that we. Can use and we don’t even know. So having those conversations, that’s how it came out. We started saying, Hey, we have this huge trade show. We wanna have something interactive on the floor where we can tell stories about how our customers are using our technology. And they suggested digital rooms and they showed it to us. This is, I think still when it had just come out and I thought that sounded perfect. It was an easy interface that was on a touch screen on our floor. Salespeople could walk. Customers over and show them, hey, you’re an underground, minor. Look at this case study. And a video would come up and really, really nice way to interact and then shareable. So that was really just drove it home. You know, you can talk to them, show them and they say, you know, I’m gonna send you this. Here’s your email. And it would go, and it was tracked. So those digital rooms have become something that we’re now using at every trade show. We just used it now in Montreal for one of the big trade shows we were in. And it’s funny because it also opened the door for just. Other Highspot things as well. A lot of, I saw uh, during the week that salespeople were just opening up Highspot on the tablet so they could show them anything. It didn’t just have to be the digital room. They were actually pitching live as if they were on a call or something, but just there on the floor and it was great. It was great to see that. SS: Amazing. What are some of your best practices for creating effective Digital Rooms for your teams to leverage? JS: That theme that I’ve been talking about, about listening to our sales teams is really important for that. They’re the ones that drove what we were telling on that Digital Room, that specific one, and then new ones have come up. So listening to the salespeople and the regional field marketers, we’ve realized, oh. They go to trade shows that are just about underground mining, for example, or just about blasting. And so if we can create a digital room or even teach them to create their own Digital Rooms, that idea has sparked many, many more people wanting to make their own. So we’ve already started making little offshoots of that first one with different flavors. So yeah, that would be my advice. Listen to your salespeople and they could drive exactly the way you need to make things. SS: And speaking about that in rolling out Digital Rooms to your team, I believe you started with your BDR team and are now expanding your focus to your account management team. How are you driving adoption across these teams? JS: Adoption for us has been a challenge from the very beginning. We’re learning at the very beginning what could be done, what couldn’t be done. So we decided to get a little bit more exact with the way we were using Highspot, and that’s what spawned all the, all the new collateral that we’ve created and stored there for them to pitch as well as the Digital Rooms. And so I think starting with our business development managers was just a really obvious way to address something that was needed right away. You know, this is our new business. They’re going out there and trying to grab as many new audiences or even existing customers, but for new technology. So starting with them was great. It was maybe, if you will, a bit more aggressive. A lot of the collateral that we needed, like those Digital Rooms or for right now, we need these conversations to happen. We have now started talking to our account managers as well. We just had a conference of all account managers getting together, I mean our headquarters in Tucson, Arizona, from around the world. And we did started doing the same thing, listening to what they need and what is effective, what’s not for them to communicate with existing customers. So I think that transition and that adoption for the new team, the account managers, as soon as they start also working with their regional business development managers, they realize, oh, okay, I can use this. And then they can take it and use this part. So it’s all connected and I think that adoption’s great. And to be honest, every time I’ve had any sort of enablement where I’m showing. The capabilities of Digital Rooms or Highspot with my team. Just showing them the immediate tracking. You know, that somebody opens the pitch you just sent and you get on your phone, you get a ding, and they love that. As soon as they see that, they’re like, oh my god, that’s amazing. So that I think has also really upped the adoption is people getting excited about it. SS: Amazing. And I love how some of that’s even happening organically now. What impact have you seen so far from leveraging digital rooms to engage your buyers across their journey? And are there any key wins or notable business outcomes you can share? JS: Yes, definitely. Our marketing team has always relied on what we get as feedback from our salespeople, and especially now, that’s the the sort of new strategy we’re taking. So the number of pitches is for us right now, gold is what we look at. If that number starts dropping, we have to see why is that piece not being used? We’re not being pitched, so we’re constantly monitoring. What’s happening as well as just getting verbal feedback or emails. We encourage everyone to give us feedback on pieces. So yeah, I think, uh, the numbers have gone up. The number of pitches have gone up. These digital rooms are going out at every trade show. We made a Spanish version as well that was asked by our LATAM team and I think it’s very obvious when you look at. Before Digital Rooms. We started using it for our big trade show, my expo last September. Before that, the numbers dramatically increased afterwards, so that’s the way we’ve been able to measure that. SS: Amazing. Now, we talked about this at the onset, but with your strong technical background, how do you leverage data and insights to inform and improve the programs that you’re leading? JS: That’s a really good question, especially for our technology and our, our group of suites that we sell specifically because we always talk about data and we always talk about the power of data, being able to help you decide things, making decisions, making changes in your strategy. And so I think for us, talking to our account manager from Highspot, we realized that we can get these reports and it gives us such great insights down to the granular, you know, who’s using what. And that to us is amazing. In our solutions, we do the same thing. We tell our clients that all this data that’s being produced, trucks moving, people driving. Safety operations and planning, everything comes together in a mine and produces data. And if you can grab that data and actually make sense of it and start making decisions based off of it, it’s the best. And we’ve started doing that now with Highspot. We’ve been able to say, this strategy’s not working, let’s move on. Or let’s change it and make it work this way. Or, wow, that one’s really working, we’ve gotta do more of that. So yes, definitely the engineering side of me loves seeing graphs and loves seeing charts that, and not necessarily that always say good things. It’s. Really great when they don’t tell you good things because that’s how you learn. And I think Highspot has that for sure. SS: I love that. Last question for you, Jose. For other product marketing leaders that are looking to improve buyer engagement, especially in this what’s becoming a very digital first world, what is the biggest piece of advice you could give them? JS: Yeah, I think I’ve already mentioned it a couple of times. You probably noticed the theme, but, listening, listening to the people who are using this collateral, who are using these digital rooms or whatever you have in Highspot. And it goes beyond Highspot, of course. It’s your website, anything that you’re creating, videos that you’re posting up on YouTube or wherever you’re doing it, hearing what is effective and what’s not, from the boots on the ground, if you will. They’re the ones who really are gonna be using this stuff. And if they’re not really into it, then you’re not gonna be successful. So that’s my number one piece of advice is listen to them, have conversations with them one-on-one. It really helps. SS: Amazing. Well, Jose, thank you again so much for joining us. I really appreciate it. JS: Of course. Thank you so much for having me. SS: To our audience, thank you for listening to this episode of the Win-Win podcast. Be sure to tune in next time for more insights on how you can maximize enablement success with Highspot.

Customer experience & customer service are important for long-term success, yet they are not interchangeable. Stacy Sherman and Max Ball, Principal Analyst at Forrester, discuss the differences and leadership best practices so you are doing both right. You'll also hear new trends to be mindful of and plan for, including gig CX, artificial intelligence, chatbots, and other technologies to solve customer needs versus creating pain points. Learn more at   Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy through this    

While the numbers have been improving, CMOs still have the shortest tenure in the c-suite globally. Spencer Stuart data shows CMOs in Fortune 500 companies now have average tenure of 4.3 years against a c-suite average of 4.9 years. But variance is huge: Tellingly, Forrester data shows a 75% variance in average CMO tenure across the industries it tracks, with B2B CMOs recording the lowest average tenure, while B2C record the longest. Across the inaugural Australian CMOs of the Year finalists and winners, a list including both c-suite level marketers as well as heads of marketing reporting into divisional or other c-suite leaders, average role tenure came in at a much lower 3 years 3 months.Yet across submissions, several marketing chiefs cited much longer role and company tenure – and delivered stronger marketing effectiveness case studies for it. Three joined us for the latest CMO Awards podcast, powered by Mi3, to reveal how longer tenure has helped them build trust and pursue bolder, more expansive decisions and work: Intrepid’s former chief customer officer and now president of the Americas, Leigh Barnes, Kennard’s Hire GM of marketing and customer, Manelle Merhi, and Patties Foods’ chief marketing and growth officer, Anand Surujpal. The trio agreed: Tenure has seen them flip the switch on marketing as an ego-centric profession focused on delivering individual results – often, as quickly as you can – to putting the brands and business first. All of them are investing in longer-term opportunities and have the confidence to experiment, fail fast, pick up the learnings and progress. As well as sharpening their commercial aptitude, tenure has also opened doors they never would have found the handle on without embedding themselves truly as leaders within their respective organisations. Barnes, who has been with Intrepid for nearly 15 years and took 14th spot in our CMOs of the Year, has spent the last three years orchestrating a transformation of marketing from 90:10 performance-to-brand mix, to 60:40 in favour of brand. It’s been a huge adjustment but results speak volumes: From a $60.7 million loss in 2021 to a $21.8 million net profit, and a $29 million revenue bump from first-time customers in early 2025 alone. “For me, tenure has enabled me to be real, and that gives me the opportunity to say what I think, say when I'm struggling, say when I don't understand something, be vulnerable. But also, when I'm really confident about something, I can say that with gusto, and the business backs and supports that,” Barnes comments. Merhi, who joined Kennards as head of marketing 12 years ago, was 25th in our CMOs of the Year list for her bold work revitalising the sales team, as well as embedding four key customer personas that are driving growth, including its latest commercial segment successes. Today, every Kennard’s branch and employee speaks the language of customer, she says proudly. “I genuinely believe tenure allowed for the trust, for proven capability, for notches on the belt that make people want to sit, listen and be curious in return,” Merhi says.It’s that willingness to back you that’s also helping Surujpal, an eight-year veteran at Patties Foods, to take recently acquired brand, Lean Cuisine, in a completely different direction. He’s also tasked with taking Four ‘N’ Twenty into international markets.“It's the trust of the organisation that you've got this, you’ve done this before. You know you're going to get a few things wrong, but you're going to get more things right than wrong,” he says. “The relationship between myself, my sales counterparts, my CEO, my CFO, is really strong. We've got an incredibly strong business partner relationship.”See omnystudio.com/listener for privacy information.

Click to Subscribe: https://bit.ly/Youtube-Subscribe-SoapDirt Bold and the Beautiful spoilers for May 26th through May 30th 2025 show that Ridge Forrester (Thorsten Kaye) is back to his indecisive waffle ways, while Finn (Tanner Novlan) takes a bold step. Meanwhile, Daphne Rose (Murielle Hilaire) makes a drastic decision.  B&B spoilers reveal that Tom Arnold makes a return as Deuce, the Forrester private jet pilot, who picks up a heartbroken Daphne Rose (Murielle Hilaire) and takes her to the airport. After a hurtful encounter with Carter Walton (Lawrence Saint-Victor), Daphne Rose (Murielle Hilaire) decides to flee to Paris. Carter Walton (Lawrence Saint-Victor), who has recently reunited with Hope Logan (Annika Noelle), plans a special surprise for her.  And more spoilers for The Bold and the Beautiful indicate that Finn (Tanner Novlan) requests a favor from Liam Spencer (Scott Clifton), which might be related to Liam Spencer's (Scott Clifton) secret cancer diagnosis. The week also sees a serious conversation between Steffy Forrester (Jacqueline MacInnes Wood) and Liam Spencer (Scott Clifton) at her Malibu beach house. Other key storylines include Brooke Logan's (Katherine Kelly Lang) and Ridge Forrester's (Thorsten Kaye) curiosity over Steffy Forrester's (Jacqueline MacInnes Wood) happiness for Hope Logan (Annika Noelle) and Carter Walton (Lawrence Saint-Victor), and Luna Nozawa's (Lisa Yamada) determined pursuit of Will Spencer (Crew Morrow), despite warnings from her grandmother, Sheila Carter (Kimberlin Brown).  The weekly spoilers for B&B wraps up with Sheila Carter (Kimberlin Brown) trying to prevent Luna Nozawa (Lisa Yamada) from making the same mistakes she did and encouraging her to leave LA. Visit our Bold and the Beautiful section of Soap Dirt: https://soapdirt.com/category/bold-and-the-beautiful/ Listen to our Podcasts: https://soapdirt.podbean.com/ And Check out our always up-to-date Bold and the Beautiful Spoilers page at: https://soapdirt.com/bold-and-the-beautiful-spoilers/ Check Out our Social Media... Twitter: https://twitter.com/SoapDirtTV Facebook: https://www.facebook.com/SoapDirt Pinterest: https://www.pinterest.com/soapdirt/ TikTok: https://www.tiktok.com/@soapdirt Instagram: https://www.instagram.com/soapdirt/

THEY ARE BACK!! NEW PODCAST! Co-Hosts Teri Knight and Mark Taylor are back "Dishing"---BOLD AND BEAUTIFUL!SOAPDISH AGENDA-- B and B---5-21-251) Opening2) The Hope and Carter takeover of Forrester Creations. Daphne was brought into Forrester by Steffy to break up Carter and Hope and guilt Carter about stealing Forrester Creations. The Fallout and guilt that Carter has. Carter ends up handing the company back to Eric and Ridge. It turns out that Daphne really truly has interest in Carter. Carter so far seems to be able to resist Daphne's sex appeal.Ridge has a lot of blank response??.So far Ridge is resisting Brookes' advances.Ridge shaved off facial hair?Liam is rushed to the hospital where tests reveal he has an inoperable brain tumor.Steffy knows the diagnosis as does Dr. Finn. Liam is however choosing to keep the bad news from Hope and others as he doesn't want to be grieved while he is still alive. Steffy tries to convince Liam that he should tell Hope, that she deserves to know the news.Liam tells her that he cannot right now. Steffy decides to tell Hope that Liam is dying!  Hope talks to Liam and brings out that she knows he is dying.Hope also talks about how much she loves Liam and wants to spend all the time with him.Carter overhears from outside the room, and it doesn't sound good for him!. Daphne makes one last push after Carter confines in her about Hope and what she just told Liam.Today Hope tells Carter the news about Liam, in hopes that she can straighten out what Carter overheard.Dr Buckingham revealed that she had researched and talked to many Oncologists and they have offered another option.The option is to have Chemo and Radiation to slow down the progression of the tumor in his brain. Buckingham also offered that there could beside effects including nausea, fatigue etc.Steffy was strongly encouraging Liam to do that to extend his life with his girls/daughters.Liam seems to be leaning towards being against doing that procedure/process for treatment.3) Brooke is going full press on trying to get Ridge back. 4) The newer story line is that Liam passed out over at his father Bill Spencer's home. 5) Today Steffy, Dr. Finn and Liam meet with Dr Buckingham. There was some thought that there maybe a new plan, a miracle.6) Predictions & Thoughts6) Closing

Send us a textIn this episode we interview Natalie Schibell, Market Strategist at Aetion and former Naval officer turned product marketing powerhouse.What you'll learn in this episode:How military discipline and empathy fuel Natalie's marketing approachThe three foundational pillars of successful product marketing: strategy, empathy, and executionWhy product marketers are often the most essential and overlooked voices in a companyHow to conduct meaningful product and competitor research—without a big budgetA step-by-step framework to transform research into a compelling narrativeThe role of AI in supercharging your content creation and productivityCommon pitfalls product marketers face and how to avoid them with clarity and precisionNatalie's journey from the CDC to Forrester and into tech leadership

Welcome in to a Would You Rather Wednesday edition of GCR, lots to cover despite the Orioles being rained out yesterday, we'll get you set for the twin bill that's tentatively scheduled to begin at 12:05pm today, plus it's a Wednesday so Drew Forrester of DrewsMorningDish.com will be hanging out with us, we'll talk NBA Playoffs with him, what chances the Caps have at coming back against the Canes down 3-1 in the series, and we'll react to the ruling from MLB yesterday that makes Pete Rose, among other deceased players, eligible for the Hall of Fame. At 11am, we're going to talk lacrosse and check in with Maryland lacrosse player Daniel Kelly to preview the Terps quarterfinals matchup with Georgetown this weekend in Annapolis. At 11:15am, we're going to be joined by our friend Dan Szymborski to talk O's. And then we'll catch up with former Orioles reliever Danny Coulombe at 11:30am and chat with him about his scoreless streak to start 2025 in Minnesota, the Orioles not bringing him back and much more all before we get out of dodge today…

Livestreaming e-commerce, the practice of promoting products via live online broadcasts, has played a vital role in bolstering the growth of consumption and expanding employment, serving as an important force driving China's high-quality economic development, a new report said.据报告称电商直播作为通过实时在线直播推广商品的新兴模式，在促进消费扩容、带动就业增长方面发挥着重要作用，是推动中国经济高质量发展的重要引擎。According to a report released by the research institute of the China International Electronic Commerce Center, a livestreaming room can generate more than 30 new occupations and create a large number of jobs in the upstream and downstream of industrial chains.中国国际电子商务中心研究院发布的报告指出，单个直播间可衍生出30余种新职业，并在产业链上下游创造大量就业岗位。These new professions include livestreaming hosts, video analysts, video editors and cost assessors, while new jobs related to the operation of livestreaming rooms include the selection of products, video script planning, content production and data traffic allocation.新兴职业群体包括直播主播、视频分析师、视频剪辑师及成本核算师等专业人才。围绕直播间运营，还衍生出选品策划、脚本创作、内容制作、数据流量分配等配套岗位。Based on the survey from short video platform Kuaishou, among the enterprises that have been continuously conducting livestreaming marketing, over 70 percent of new customers come from livestreaming e-commerce and the speed of product innovation after livestreaming sessions has doubled, the report noted.报告援引短视频平台快手的调研数据显示，在持续开展直播营销的企业中，超七成新增客户源自电商直播渠道，且直播后产品创新速度提升了一倍。This indicates that livestreaming e-commerce has become a significant driving force for enterprises to acquire new users and promote industrial innovation.这印证了电商直播不仅为企业开辟了用户增长新路径，更成为驱动产业创新的重要加速器。The report pointed out that by leveraging cutting-edge digital technologies such as artificial intelligence and big data, livestreaming has offered consumers an interactive, immersive and real-time shopping experience, and an increasing number of brands are starting their own livestreaming activities on platforms to forge a stronger emotional connection with shoppers.该报告指出，借助人工智能和大数据等尖端数字技术，电商直播为消费者打造了交互式、沉浸式、即时化的购物体验。目前越来越多品牌选择在平台开展直播活动，以强化与消费者的情感纽带。"E-commerce via livestreaming has not only profoundly changed consumers' shopping habits, but also injected new impetus into the country's economic growth," said Zhai Weibin, deputy head of the China International Electronic Commerce Center.中国国际电子商务中心副主任翟伟斌（Zhai Weibin）表示：“电商直播不仅深刻改变了消费者的购物习惯，更为国家经济增长注入了新动能。”The report highlighted the significant role of livestreaming e-commerce in contributing to regional economic growth, driving industrial transformation and upgrades, supporting rural vitalization and expanding sales channels for agricultural products.报告强调，电商直播在促进区域经济增长、推动产业转型升级、助力乡村振兴、拓宽农产品销售渠道等方面发挥着重要作用。Li Yongjian, a researcher at the National Academy of Economic Strategy under the Chinese Academy of Social Sciences, said livestreaming e-commerce can help narrow the income gap between urban and rural residents, as research shows that if the gross merchandise value or GMV of fresh food increases by 1 percent during the livestreaming sessions, the per capita disposable income of rural residents will increase by 0.03 percent.中国社会科学院国家财经战略研究院研究员李勇坚（Li Yongjian）指出，研究表明当直播场景中农产品交易额每增长1%，农村居民人均可支配收入将提升0.03%，这表明直播电商有助于缩小城乡居民收入差距。Data from market consultancy iResearch showed that the revenue of China's livestreaming e-commerce sector reached 5.8 trillion yuan ($803.3 billion) last year, with the compound annual growth rate reaching 18 percent between 2024 and 2026.艾瑞咨询数据显示，去年中国电商直播市场规模达5.8万亿元（约合8033亿美元），2024至2026年复合年增长率将保持在18%。Experts said short-video platforms are doubling down on efforts to expand their presence in livestreamed shopping, with online traffic shifting from traditional e-commerce platforms to video-sharing apps.专家分析，随着线上流量从传统电商平台向短视频平台迁移，短视频平台正加大直播购物领域的布局力度。Meanwhile, the rapid evolution of artificial intelligence has become a new engine bolstering the high-quality development of the livestreaming e-commerce sector, and is reshaping the landscape of the industry given that the technology has significantly improved operational efficiency, reduced labor costs and lifted purchasing conversion rates, the report said.报告特别指出，人工智能技术的快速发展正成为助推电商直播高质量发展的新引擎。该报告称AI技术通过显著提升运营效率、降低人力成本、提高购买转化率等优势，正在重塑行业格局。The report stated that through data analysis and algorithm recommendations, AI can precisely match the goods or services that consumers are most interested in and predict their demand, providing data support for the design and production of new products.报告指出，通过数据分析和算法推荐，人工智能可以精准匹配消费者最感兴趣的商品或服务，预测消费需求，为新产品研发设计提供数据支撑。Livestreaming featuring AI-powered virtual hosts has also emerged as a new trend. Global consultancy Forrester said more business-to-consumer brands are using virtual hosts to attract digital-savvy and novelty-seeking young consumers, as they cost less than human talent and reduce risks such as celebrity scandals.人工智能虚拟主播直播已成为新兴趋势。全球知名咨询公司弗若斯特（Forrester）指出，相较于真人主播成本更低且能规避明星丑闻等风险，越来越多面向消费者的品牌开始运用虚拟主播吸引精通数字技术、热衷尝新的年轻消费群体。"Livestreaming could allow hosts to interact with customers in real time and answer their queries immediately, which will greatly improve people's shopping experiences and lure more shoppers to purchase online," said Chen Tao, an analyst with internet consultancy Analysys in Beijing.“通过直播形式，主播可与消费者实时互动并即时答疑，这将显著提升购物体验，吸引更多消费者选择在线消费。”北京互联网咨询机构易观的分析师陈涛表示。这一新兴模式正在重塑电子商务领域的用户互动方式。livestreaming e-commerce电商直播cutting-edgeadj.前沿的，最前沿的data analysis数据分析，资料分析algorithm/ˈælɡərɪðəm/n. 算法; 计算程序the per capita disposable income人均可支配收入

A team of investigators takes up the search for Ron Forrester and pieces together new clues about his last mission.Audio subscribers to Texas Monthly can get early access to episodes of the series, plus exclusive interviews and audio. Visit texasmonthly.com/audio to join.Go to HelloFresh.com/FLIGHT10FM to get 10 Free Meals with a Free Item For Life.

Today's interview is with Gaurav Passi, Founder & CEO of Zingly. He joins me today to talk about some research that they have recently conducted about FORO (the Fear of Reaching Out), the Great CX Paradox, why Omnichannel was a myth and how ‘Rooms' could be the answer. This interview follows on from my recent interview – Why businesses need to invest in both brand and customer experience – Interview with Martin Gill of Forrester – and is number 540 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Bible StudyDon't just take our word for it . . . take His! We would encourage you to spend time examining the following Scriptures that shaped this sermon: Sermon NotesTheme: Jesus restores us from failure not by ignoring our wounds, but by healing them — and then calling us back into mission.IntroductionComparison to military standards: Are we disqualified by spiritual failure?Jesus' mission continues through imperfect people.Peter's Failure and ShamePeter denied Jesus three times.Carries guilt, fear, and brokenness.Jesus Heals Through Painful RestorationJesus recreates the setting of Peter's denial (charcoal fire).Asks Peter three times, “Do you love me?” — one for each denial.Calls Peter's love back to the center.Restoration to LeadershipJesus entrusts Peter with responsibility: “Feed my sheep.”Not just forgiveness — but restored trust and calling.Your past doesn't disqualify you from God's purpose.But healing may be needed first — emotionally and spiritually.Jesus exposes wounds not to shame, but to set us free.Leadership and mission flow from love for Jesus.Jesus wants you healed, free, and ready to serve.Sermon ApplicationDiscussion Questions:Why did John include the detail about the charcoal fire?Why is our love for Jesus important for service and mission (not simply his love for us)?Should trust be restored after forgiveness? When might that be important and when might it be problematic?Can you share about some way the Lord brought healing to your soul that helped free you up to serve him and others?Can a person offer healthy leadership without emotional and spiritual health?Questions?Do you have a question about today's sermon? Email Randy Forrester ().

Click to Subscribe: https://bit.ly/Youtube-Subscribe-SoapDirt Bold and the Beautiful sees Hope Logan (Annika Noelle) and Liam Spencer (Scott Clifton) at a turning point. Steffy Forrester (Jacqueline MacInnes Wood) reveals to Hope that Liam is suffering from a terminal brain tumor. This shocking revelation could cause Hope to reconsider her recent actions and undergo a significant character transformation. Over the past few years, Hope has transitioned from a virtuous character to a manipulative one, engaging in questionable relationships with characters Thomas Forrester (Matthew Atkinson), Finn (Tanner Novlan), and Carter Walton (Lawrence Saint-Victor). Her pursuit of power within the Forrester family business also sparked tension with fellow characters Ridge Forrester (Thorsten Kaye), Steffy, and Eric Forrester (John McCook) on the CBS soap opera.  Bold and Beautiful sees this latest development with Liam's health could serve as a wake-up call for Hope, potentially leading her to reflect on her actions and return to her former, more morally grounded self. Deacon Sharpe (Sean Kanan) also plays a crucial role in this storyline, encouraging Hope to reunite with Liam. Visit our Bold and the Beautiful section of Soap Dirt: https://soapdirt.com/category/bold-and-the-beautiful/ Listen to our Podcasts: https://soapdirt.podbean.com/ Check out our always up-to-date Bold and the Beautiful Spoilers page at:  https://soapdirt.com/bold-and-the-beautiful-spoilers/ Check Out our Social Media... Twitter: https://twitter.com/SoapDirtTV Facebook: https://www.facebook.com/SoapDirt Pinterest: https://www.pinterest.com/soapdirt/ TikTok: https://www.tiktok.com/@soapdirt Instagram: https://www.instagram.com/soapdirt/

Cyber warfare is no longer something that happens behind closed doors or in some far-off digital corner. It's happening now—and reshaping the rules of conflict in real time. Drone strikes controlled by apps, ransomware attacks on hospitals—today's battleground is just as likely to be online as on the ground. That science fiction scenario is now a critical, constant threat-the kind that affects us all globally. I'm really excited to introduce you to Dr. Chase Cunningham. He's a retired Navy chief cryptologist with a wealth of experience in cyber operations for the NSA, CIA, FBI—and more. He's the one who pioneered zero-trust security strategies and advises top decision-makers in government and private industry. That gives him a front-row seat to how digital warfare is evolving—and what that means for all of us. He's also the author of Cyber Warfare and the gAbriel Series, where his real-world expertise comes to life in stories that are chillingly plausible. We talk about how cyber conflict is already playing out in Ukraine, how different threat actors operate—and why critical infrastructure is such a tempting target. Chase shares practical advice on what individuals and small businesses can do to better protect themselves. We also look at what governments are doing to defend against these growing threats. That conversation is eye-opening-and urgent. You won't want to miss it. Show Notes: [01:21] Chase is a retired Navy Chief and a cryptologist. He also worked at the NSA. He also put Zero Trust in the formal practice at Forrester research. [03:24] We learn how Chase got involved with computer work and cryptology. [05:29] We're seeing cyber war play out in real time with Russia and Ukraine. [07:13] We talk about the future of war and drones. [08:31] Cyber warfare is just the natural evolution of conflict in the digital space. It's the bridge between espionage and kinetic activity. [09:40] Chase talks about the different actors in the cyber warfare space and their primary targets. [12:05] Critical infrastructure includes oil and gas, piping, water systems, healthcare, and even schools. [14:12] Some of the unique issues with dealing with the attacks from cyber criminals. [19:20] How the CCP plays 3D chess. [22:26] Reducing risk and protecting ourselves includes following best practices.  [25:10] What the government is doing to try to mitigate cyber risk. [27:23] Chasing money and finding cyber crime. [32:04] A lot of valuable assets are being developed in the context of war. [35:06] Chase talks about some of the things he covers in his book.  Thanks for joining us on Easy Prey. Be sure to subscribe to our podcast on iTunes and leave a nice review.  Links and Resources: Podcast Web Page Facebook Page whatismyipaddress.com Easy Prey on Instagram Easy Prey on Twitter Easy Prey on LinkedIn Easy Prey on YouTube Easy Prey on Pinterest Chase Cunningham - Dr. Zero Trust Dr. Chase Cunningham - LinkedIn Cyber Warfare – Truth, Tactics, and Strategies gAbrIel: A Novel in the gAbrIel Series Unrestricted Warfare: China's Master Plan to Destroy America

Time for a Would You Rather Wednesday edition of Glenn Clark Radio, lots and lots to go over on the program this morning. We'll reluctantly talk about the O's after another horrible loss last night as they get downed by the Twinkies in Minneapolis, falling 8 games below .500. We'll go over if there's anything to salvage the season, plus the latest from the Ravens as we continue to address the Justin Tucker release, plus some NBA Playoffs chatter, Stanley Cup playoffs as well after the Caps fell in OT to the Hurricanes last night. We'll see what's on Drew Forrester's mind this morning, since it's a Wednesday that means our guy from DrewsMorningDish.com and 105.7 The Fan will be hanging out in studio, we'll play some Would You Rather, talk Orioles, Justin Tucker, Caps hockey and of course get another installment of ‘Hanging On The Rim'. At 11am, we're going to check in with the Maryland Lacrosse team when we catch up with Terps goalkeeper Logan McNaney before Maryland's first round matchup this weekend as we talk to Logan about the season they've had, wearing the #1, and what needs to happen so they can make another National Title run. At 11:15am, we're going to talk baseball with Matt Snyder of the CBSSports.com, get his take on the Orioles, what has gone wrong, where we put the blame and what he would do with Mike Elias, Brandon Hyde and company. At 11:35am, we're going to meet another new Baltimore Raven in 6th round CB from Western Michigan, Bilhal Kone, go over his unique journey, from JUCO to NFL, where he gets inspiration and see what it meant to him to get that call from EDC and the Ravens on Draft Day. Then at 11:55am, we're going to catch up with the Head Coach of the Harford Community College Men's Lacrosse team, Aaron Varardi, before HCC hosts the championship and go for another National Title again this weekend!

Karoni Forrester grew up looking for her father. Along the way, she found even more MIA families like hers in need of help.Audio subscribers to Texas Monthly can get early access to episodes of the series, plus exclusive interviews and audio.Visit texasmonthly.com/audio to join.Go to HelloFresh.com/FLIGHT10FM to get 10 Free Meals with a Free Item For Life.

Click to Subscribe: https://bit.ly/Youtube-Subscribe-SoapDirt Bold and the Beautiful 2-week spoilers for May 5-16, 2025 see Liam Spencer's (Scott Clifton) fatal tumor diagnosis is set to ripple across the Forrester and Logan families. Steffy Forrester (Jacqueline MacInnes Wood) becomes the main advocate for transparency, pushing Liam to tell Hope Logan (Annika Noelle) about his health situation on the CBS soap opera.  Bold spoilers see Carter Walton (Lawrence Saint-Victor) continues to express his feelings for Hope, creating a tense love triangle. The Logan sisters, Brooke (Katherine Kelly Lang) and Donna Logan (Jennifer Gareis), also grapple with their romantic entanglements, with Ridge Forrester (Thorsten Kaye) and Deacon Sharpe (Sean Kanan) respectively.  Spoilers for Bold and Beautiful see this two-week saga also introduces a potential bonding moment between long-time rivals, Hope and Steffy. Finally, Bill Spencer (Don Diamont), Liam's father, is set to discover his son's prognosis, leading to a tense and emotional confrontation the weeks of 5/5-5/16, 2025. Visit our Bold and the Beautiful section of Soap Dirt: https://soapdirt.com/category/bold-and-the-beautiful/ Listen to our Podcasts: https://soapdirt.podbean.com/ Check out our always up-to-date Bold and the Beautiful Spoilers page at: https://soapdirt.com/bold-and-the-beautiful-spoilers/ Check Out our Social Media... Twitter: https://twitter.com/SoapDirtTV Facebook: https://www.facebook.com/SoapDirt Pinterest: https://www.pinterest.com/soapdirt/ TikTok: https://www.tiktok.com/@soapdirt Instagram: https://www.instagram.com/soapdirt/

Bible StudyDon't just take our word for it . . . take His! We would encourage you to spend time examining the following Scriptures that shaped this sermon: .Sermon NotesJesus gives his disciples responsibility and authority in his mission (John 20:21). John's epilogue (chapter 21) offers some important insights about participating in the mission through a fishing trip and breakfast on the beach.If you try to accomplish the mission of Jesus in your own power, you will come up empty (represented by the disciples' unsuccessful all-night fishing trip).Jesus is Lord of the mission, so listen to him (represented by the miraculous catch of fish at Jesus' direction).The mission is sustained through fellowship with the living Lord (represented by the breakfast on the beach: encountering Jesus in a new way and being fed by him).Sermon ApplicationDiscussion Questions:Review: What were some of the reasons Randy suggested that this fishing trip (though historical) is symbolizing mission?Define God's mission.  What's included? Can your work be part of God's mission - why or why not?How can we know if we're pursuing mission (variously defined) apart from Jesus? What might it look like to do mission connected to Jesus?Can you think of a time when you listened for the Lord's instructions in mission, ministry, even work? What was the result?What are practices that might help us see Jesus in new ways and receive spiritual nourishment from him?Questions?Do you have a question about today's sermon? Email Randy Forrester ().

Today's interview is with Martin Gill, VP, Research Director at Forrester. Martin joins me today to talk about their upcoming CX Summit EMEA that will be taking place in London (and digitally) from June 2–4, 2025. We explore the major themes of the event, including why businesses need to invest in both brand and customer experience to maximise growth, what practitioners should be keeping in mind when thinking about design for the future of experiences and the role of organisational culture and leadership in all of that. You can find out more about the event here. Also, if you use the discount code CXEMEAPUNK, you'll get 10% off the ticket price. This interview follows on from my recent interview – Legacy transformation, agentic AI and how to get it right – Interview with Don Schuerman of Pega – and is number 539 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

What happens when accessibility transcends from a legal obligation to a strategic business advantage? That's exactly what Gina Bhawalkar, Principal Analyst for Digital Accessibility at Forrester Research, illuminates in our fascinating conversation about the evolving digital accessibility landscape.Gina brings two decades of experience to the table, having started her journey testing products with people with disabilities before moving into leadership roles where she championed accessibility within major organizations. Now at Forrester, she researches how companies effectively scale accessibility practices and evaluates the leading accessibility platforms through the influential Forrester Wave methodology.Our discussion reveals a critical disconnect that exists in many organizations today - while 60% claim executive commitment to accessibility, fewer than half implement proven best practices like including people with disabilities in research or making accessibility a formal project requirement. This gap between intention and action represents both a challenge and an opportunity.The conversation takes a particularly illuminating turn when Gina outlines the four categories of business benefits beyond compliance: increasing revenue, reducing costs, enhancing organizational resilience, and building trust. From competitive advantages in procurement to designing for changing demographics, these multidimensional benefits offer a compelling case for accessibility that goes far beyond legal requirements.We also explore how different regions approach accessibility - from the compliance-driven motivation in the US to the European focus on privacy connections and Australia's integration with customer experience initiatives. The growing influence of the European Accessibility Act is creating a global ripple effect that will impact procurement decisions worldwide.For anyone leading digital initiatives or interested in creating better products for everyone, this episode offers invaluable insights into how accessibility can become a catalyst for innovation rather than just another compliance checkbox. Listen now to discover how the "curb cut effect" means that designing for accessibility ultimately creates better experiences for all users.Support the showFollow axschat on social media.Bluesky:Antonio https://bsky.app/profile/akwyz.com Debra https://bsky.app/profile/debraruh.bsky.social Neil https://bsky.app/profile/neilmilliken.bsky.social axschat https://bsky.app/profile/axschat.bsky.social LinkedInhttps://www.linkedin.com/in/antoniovieirasantos/ https://www.linkedin.com/company/axschat/Vimeohttps://vimeo.com/akwyzhttps://twitter.com/axschathttps://twitter.com/AkwyZhttps://twitter.com/neilmillikenhttps://twitter.com/debraruh

We meet Waverly Deutsch not as a Chicago Booth professor or coach for entrepreneurs, but as a real human navigating career decisions in a world that often asks us to pick between passion and practicality. From falling in love with theater to entering computer science as one of only three women in a class of 30, Waverly's story is one of blending head and heart across every career twist. She shares the real story behind leaving academia for Forrester Research, breaking down in a meeting and still making her case, and learning how to navigate gut instinct and logic without losing either. For Gen Xers raised on rules, she shows what it means to rewrite your own—with emotional truth and strategic clarity.>>Two Majors, One Mindset“I ended up with two majors—one in theater and one in computer science.”Waverly explains how her early passions—performance and programming—formed a lifelong blend of emotion and logic.>>Early Outsider, Early Awareness“There were three or four women in a class of 30.”She shares what it was like being one of the only women in computer science, and how that shaped her views on identity and acceptance.>>Teaching as a Lifelong Thread“I knew that what I wanted to do was teach. That was truly my calling.”From undergrad to her PhD in theater history, teaching remained her throughline—even as industries changed.>>Forrester and the First Real Pivot“I was employee number 27.”She tells the story of joining Forrester Research during its startup phase, helping it scale through the internet boom, and falling in love with entrepreneurship.>>The Crying Meeting“George, I can cry and think at the same time.”Waverly recounts the pivotal moment when she stopped hiding her emotions at work—and started integrating her whole self into how she leads._________________________Connect with Us:Host: Vince Chan | Guest: Waverly Deutsch  --Chief Change Officer--Change Ambitiously. Outgrow Yourself.Open a World of Expansive Human Intelligencefor Transformation Gurus, Black Sheep,Unsung Visionaries & Bold Hearts.EdTech Leadership Awards 2025 Finalist.15 Million+ All-Time Downloads.80+ Countries Reached Daily.Global Top 3% Podcast.Top 10 US Business.Top 1 US Careers.>>>150,000+ are outgrowing. Act Today.

This week, Ian and Jeff finalize their discussion about a CMO's first 90 days, coming to the last of the 5 F'in' Marketing Fundamentals - The Campaign. The Machine, roughly equates to Marketing Operations a role that Jeff knows well, having created several marketing operations teams before going on to advise enterprises through his work at Sirius Decisions and Forrester.  In this episode, Ian and Jeff step through the five cylinders of the machine and what the new CMO needs to pay attention to in those first few months: Data Technology Analytics Processs People As always, we welcome your feedback. If you have a suggestion for a topic that's hot for you that we should discuss, please get in touch using the links below.   Enjoy! — The Links The people: Ian Truscott on LinkedIn and Bluesky Jeff Clark on LinkedIn Mentioned this week: Rockstar CMO Presents: The 5 F'in' Marketing Fundamentals Get Your Buyers AMPED with our Customer Journey - Rockstar CMO Rockstar CMO: The Beat Newsletter that we send every Monday Rockstar CMO on the web, Twitter, and LinkedIn Previous episodes and all the show notes: Rockstar CMO FM. Track List: Stienski & Mass Media - We'll be right back Man Machine - Robbie Williams Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome into a Would You Rather Wednesday on Glenn Clark Radio, the Orioles played a baseball game last night, they're also scheduled to play one later tonight, and I guess we'll talk about them. We're also going to of course be talking NFL Draft, continue to breakdown everything the Ravens did, plus talk some NBA and Stanley Cup playoffs. It's a Wednesday, so that means our guy Drew Forrester of DrewsMorningDish.com and 105.7 The Fan will be here to talk sports! Mike Renner of CBS Sports will check in, he was a massive fan of the Ravens draft over the weekend giving them an A+, we'll ask him why at 11am. And at 11:30am, Ravens 7th round draft pick and LSU OL Garrett Dellinger will check in as we talk about what it meant to get that call from the Ravens and the really unique personal connection he has back to Baltimore!

In late 1972, U.S. Marine Captain Ron Forrester disappeared on a bombing run into North Vietnam. Back home in Texas, his family could only wait and hope.Audio subscribers to Texas Monthly can get early access to episodes of the series, plus exclusive interviews and audio. Visit texasmonthly.com/audio to join.Go to HelloFresh.com/FLIGHT10FM  to get 10 Free Meals with a Free Item For Life.

In this special episode of Sales Pipeline Radio from the Forrester B2B Summit 2025 marketplace floor, Matt spoke with Karen Tran, Principal Analyst, CMO Advisor, Brand Strategy, Forrester. Don't miss an episode! Subscribe to Sales Pipeline Radio or tune in live Thursdays at 11:30 PT | 12:30 MT | 1:30 CT | 2:30 ET on LinkedIn (also available on demand). In just 20 fast-paced minutes, host Matt interviews the brightest minds in sales and marketing, delivering actionable advice, best practices, and insights for B2B sales and marketing professionals. Sales Pipeline Radio was recently recognized as one of the 25 Best Sales Management Podcasts and Top 60 Sales Podcasts—don't miss out! You can subscribe right at Sales Pipeline Radio and/or listen to full recordings of past shows everywhere you listen to podcasts! You can even ask Siri, Alexa and Google or search on Audible!

Send us a textIn this episode of What's New in Cloud Phenops, Stephen Old and Frank discuss the latest updates in cloud computing, focusing on Azure, Google Cloud, and AWS. They cover the retirement of certain Azure virtual machines, the introduction of serverless GPUs, and the benefits of Amazon Bedrock for cost transparency. The conversation also touches on new features for Azure databases, insights from a Forrester study on Spanner, and the importance of calculating AI costs. Additionally, they discuss licensing changes for Amazon FSX, tiered storage for Spanner, and the deprecation of the AWS connector to Azure. The episode concludes with a look at sustainability efforts and upcoming events in the cloud computing space.takeawaysServerless GPUs enable on-demand AI workloads with automatic scaling.Amazon Bedrock introduces real-time cost transparency for custom models.Physical snapshots for Azure databases enhance backup flexibility.Forrester study shows significant ROI with Spanner.Understanding AI costs on Google Cloud is crucial for budgeting.Amazon FSX for NetApp removes SnapLock licensing fees.Tiered storage for Spanner optimizes cost and performance.AWS connector to Azure is deprecated, focusing on native solutions.Azure OpenAI service offers discounts for provisioned reservations.

In this special episode of Sales Pipeline Radio from the Forrester B2B Summit 2025 marketplace floor, Matt spoke with Jessie Johnson, Principal Analyst, Forrester. Don't miss an episode! Subscribe to Sales Pipeline Radio or tune in live Thursdays at 11:30 PT | 12:30 MT | 1:30 CT | 2:30 ET on LinkedIn (also available on demand). In just 20 fast-paced minutes, host Matt interviews the brightest minds in sales and marketing, delivering actionable advice, best practices, and insights for B2B sales and marketing professionals. Sales Pipeline Radio was recently recognized as one of the 25 Best Sales Management Podcasts and Top 60 Sales Podcasts—don't miss out! You can subscribe right at Sales Pipeline Radio and/or listen to full recordings of past shows everywhere you listen to podcasts! You can even ask Siri, Alexa and Google or search on Audible!

What does it really take for smaller banks and mid-sized businesses to triumph over industry giants while still delivering exceptional customer experiences? This burning question lies at the heart of the latest episode of the Delighted Customers podcast, where we dig deep into the unique advantages that smaller organizations hold in fostering emotional connections, empowering employees, and personalizing customer interactions—even when their resources pale in comparison to mega-corporations. The impact of this question stretches across industries: if you feel outmanned or outspent by competitors, Tara Brady's strategies could just be the difference-maker. She reveals exactly how you can leverage your agility and authenticity to delight customers and transform employees into powerful brand advocates. You should listen to Tara Brady, Chief Experience Officer at Provident Bank, because she has walked the walk—from big banks to credit unions to her current leadership role at a thriving regional institution. Tara brings practical, actionable insights on how to create customer and employee advocacy, how to turn real feedback into process improvements, and why empathy and emotional connectedness are your secret weapons. If you're navigating the David versus Goliath landscape—whether in banking or beyond—Tara's perspective will help you see your “smallness” as a superpower. Here are three compelling questions Tara answers during the show: How can banks without massive technology budgets still compete with—and even exceed—the customer experiences offered by mega banks? What practical steps can organizations take to bridge employee and customer experience, ensuring both groups are genuinely heard and empowered? Why is building emotional connections more than just a “nice to have”—and how does it directly affect loyalty, advocacy, and your bottom line? Meet Tara Brady With over 19 years' experience in Customer Experience (CX), Tara Brady is a successful brand evangelist known for coaching and leading organizations and teams to new heights in delivering exemplary, impactful, and results-focused customer experiences that drive sales and brand loyalty. Tara believes that today's consumer market means striving for excellence in customer AND employee experience is mandatory – and no longer optional or ‘nice to haves.' As a leader, she operates from the premise that happy, empowered employees are the face of the brand for consumers. This is reflected in her holistic approach to CX that integrates employee experience as a foundational element. Her multiple CX redesigns and transformations stem from working directly with customers and leading teams and users to deliver excellence. Known to surprise teams by showing up and working on-site to serve customers directly, test processes, and gather employee and customer feedback, her hands-on approach is a differentiator. This real- world laboratory shapes the innovations that transform customer and employee experiences. TARA'S CUSTOMER EXPERIENCE USER EXPERIENCE MANIFESTO: Stellar experiences are built strategically – and require data/analytics, employee input and feedback, thorough understanding of an organization's goals and vision, KPIs, and a project management approach – including timelines, deliverables, benchmarks, and assessments. Outstanding CX/UX experience isn't a matter of being ‘friendly'. Rather, it is ALL about having responsive technology, expertly trained and engaged employees empowered with all they need to serve customers, clearly defined value statements, executive support, defined journey maps, and more! ‘Friendly' may be a factor in CX success, but it's not a strategy. CX/UX is not something that's ‘done' and then revisited in a few years. Customers change. Products change. Company goals change. Technology changes. And employees change. This means ongoing assessing, re-evaluating, re-calibrating, re- designing, and training to maintain excellence and the company's competitive advantage. Connect with Tara Brady on LinkedIn Show Notes & References Learn more about Provident Bank: provident.bank Referenced research: Forrester's CX Index and Bruce Temkin's work Find JourneyTrack for CX journey management: JourneyTrack.io Listen and subscribe to the Delighted Customers podcast to unlock Tara's proven strategies. You can find the show on Apple Podcasts and Spotify, as well as all your favorite podcast platforms. Don't miss these invaluable insights that can elevate your approach no matter the size of your organization!

In this special episode of Sales Pipeline Radio from the Forrester B2B Summit 2025 marketplace floor, Matt spoke with Rick Bradberry, Executive Partner, Principal Analyst, Forrester. Don't miss an episode! Subscribe to Sales Pipeline Radio or tune in live Thursdays at 11:30 PT | 12:30 MT | 1:30 CT | 2:30 ET on LinkedIn (also available on demand). In just 20 fast-paced minutes, host Matt interviews the brightest minds in sales and marketing, delivering actionable advice, best practices, and insights for B2B sales and marketing professionals. Sales Pipeline Radio was recently recognized as one of the 25 Best Sales Management Podcasts and Top 60 Sales Podcasts—don't miss out! You can subscribe right at Sales Pipeline Radio and/or listen to full recordings of past shows everywhere you listen to podcasts! You can even ask Siri, Alexa and Google or search on Audible!

Time for a Would You Rather Wednesday edition of Glenn Clark Radio, another one in the book for the Orioles as they continue to struggle mightily against left-handed pitching, falling 7-0 to the Nats last night, they'll get right back at it tonight in DC, we'll react to it all, where to go from here as the birds fall to four games under .500, plus tomorrow is the NFL Draft we'll go over the latest storylines surrounding the Ravens and elsewhere heading into Green Bay. It's a Wednesday, so that means our guy Drew Forrester of DrewsMorningDish.com and host of ‘Fairways and Greens' on 105.7 The Fan will be hanging out with us in studio as we talk some baseball, get his thoughts on the O's, maybe a little NFL Draft talk, golf, ‘NBA Corner', Capitals hockey I'm sure, and who knows what else will pop up as we play some Would You Rather on this Wednesday morning. At 11:10am, we're going to head down to DC to check in with former MLB infielder, now Nationals Color Analyst for MASN, Kevin Frandsen, get his thoughts on the Orioles lackluster offense last night, where the Nationals currently stand as a franchise and much more ahead of the final two O's-Nats game in the nation's capital this week. And at 11:30am, we will catch up with the great Buck Showalter, we're going to talk some Orioles with Buck, talk all about the job Brandon Hyde and Mike Elias are currently doing, take his temperature on the team's slow start, plus we'll see what else he's been up to amid MLB Network appearances this season…

Charlotte Forrester chats with True North County Comics Podcast about her various art projects including her comic book 'The Evil Things: Red Assembly'. The post Charlotte Forrester chats about putting mystery in comic books appeared first on True North Country Comics.

On episode 1159 of Daytime Confidential, Luke Kerr and Melodie Aikels dish the latest Beyond the Gates, The Bold and the Beautiful, Days of Our Lives, General Hospital and The Young and the Restless headlines and storylines, including:  Gayle King goes to the edge of space and the internet has thoughts.  Jason Vendryse joins Beyond the Gates in the recurring role as Kenny. Dani's blackouts/near blackouts continue. Tyrell is being bullied. Smitty is investigating influencers.  Spencer Pratt and Heidi Montag visit The Bold and the Beautiful for a Forrester fashion show. Shiela and Poppy throw down. Liam's "illness" storyline feels a lot like Eric's "illness" storyline.  Sami and Rafe have ex-sex on Days of Our Lives. Luke is in soap heaven at the Vivian and Sami reunion. Suspects about on Who Shot EJ.  Ava gets her money on General Hospital. Alexis is a terrible mother. Jordan "turns" on Laura and breaks up with Isaiah to go undercover. Who should Isaiah be paired with?  Lilian and Damian have it out on The Young and the Restless. Diane confronts Michael about Victor's motives. This week's Y&R feels like a calm before the storm.  All this and more on the latest Daytime Confidential podcast! Bluesky: @DCConfidential, LukeKerr, JillianBowe, Josh Baldwin, and Melodie Aikels. Facebook: Daytime Confidential Subscribe to Daytime Confidential on iTunes, Google Play, and Spotify.

durée : 01:28:44 - Relax ! du mardi 22 avril 2025 - par : Lionel Esparza - A la découverte de Maureen Forrester, contralto canadienne renommée et grande mahlérienne.

Small to medium-sized businesses (SMBs) are increasingly turning to third-party service providers to enhance their capabilities in artificial intelligence (AI) and hybrid cloud solutions. A recent Forrester report, commissioned by Crayon, indicates that 31% of surveyed leaders from Australia, New Zealand, India, and Southeast Asia plan to combine in-house teams with external providers to improve their AI capabilities within the next year. The report highlights a significant interest in AI, with 83% of respondents experimenting with free AI tools, although many are still in the exploration phase rather than implementation. Additionally, 87% of businesses are increasing their budgets for third-party services, signaling a shift towards advisory and pilot projects rather than traditional managed services.In Europe, there is a growing trend among customers to seek alternatives to U.S. cloud service providers due to concerns over reliability, pricing, and data security. Discussions at the recent KubeCon EU event revealed a tripling of inquiries for local cloud solutions, with companies like NextCloud gaining traction. The dominance of major players like Amazon Web Services, Microsoft, and Google, which control about 70% of the European cloud market, is being challenged as organizations question their control over data and consider a transition to trusted local providers.Meanwhile, U.S. manufacturing sentiment is declining, with many manufacturers bracing for recession-like conditions amid ongoing trade tensions. Surveys indicate a significant drop in optimism among factory owners, with the New York Federal Reserve reporting one of the lowest outlooks in over two decades. Although manufacturing output saw a slight increase in March, the overall landscape remains volatile, with future hiring intentions at their lowest since 2016. This juxtaposition of rising output against declining sentiment underscores the complexities facing the manufacturing sector.Lastly, Synology is tightening its grip on hardware by implementing restrictions on the use of third-party hard drives in its future network-attached storage devices. Starting in 2025, only Synology-branded drives and those certified by the company will be supported for full functionality. This move raises concerns about vendor lock-in, particularly for managed service providers (MSPs) who have relied on Synology for its reliability and ease of use. Additionally, a cautionary tale emerges from U.S. Defense Secretary Pete Hegseth's misuse of Signal for sharing sensitive military information, highlighting the importance of operational security and the need for a strong cybersecurity culture within organizations. Three things to know today 00:00 Tech Tides Are Shifting: SMBs Want Advice, Europe Wants Control, and U.S. Industry Feels the Strain05:58 Hard Drives Locked Out: Synology Tightens the Rules, and MSPs Might Rethink Their NAS Game07:32 He Did It Again: Hegseth's Signal Habit Raises the Stakes for Cybersecurity Culture  Supported by:  https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  Join Dave April 22nd to learn about Marketing in the AI Era.  Signup here:  https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

On this episode of Embracing Erosion, Devon was joined once again by Ryan Sorley. Ryan is the VP of Win-Loss and Co-founder at Klue, having sold his research firm, DoubleCheck Research to Klue a few years back. With a career rooted in research and strategy, Ryan has worked with hundreds of B2B tech companies to help them understand why they win and lose deals. He's held roles at leading firms like Forrester and Gartner and recently authored Blindspots: The Ultimate Guide to Building a Better Win-Loss Program, a practical playbook for companies looking to turn buyer feedback into competitive advantage. They go deep on all things win-loss, and we get Ryan's tactical advice on how to set up a win-loss program and how to make it more impactful with the right soft skills. Enjoy!

In this special episode of Sales Pipeline Radio from the Forrester B2B Summit 2025 marketplace floor, Matt spoke with John Arnold, Principal Analyst, Forrester. Don't miss an episode! Subscribe to Sales Pipeline Radio or tune in live Thursdays at 11:30 PT | 12:30 MT | 1:30 CT | 2:30 ET on LinkedIn (also available on demand). In just 20 fast-paced minutes, host Matt interviews the brightest minds in sales and marketing, delivering actionable advice, best practices, and insights for B2B sales and marketing professionals. Sales Pipeline Radio was recently recognized as one of the 25 Best Sales Management Podcasts and Top 60 Sales Podcasts—don't miss out! You can subscribe right at Sales Pipeline Radio and/or listen to full recordings of past shows everywhere you listen to podcasts! You can even ask Siri, Alexa and Google or search on Audible!    

It's time for a Would You Rather Wednesday edition of Glenn Clark Radio, we'll be talking Orioles all morning after another Charlie Morton start last night that coupled with another lackluster Orioles offensive output. It's a Wednesday which means the return of Drew Forrester of DrewsMorningDish.com and 105.7 The Fan as he joins us in studio, we'll get his take on the Orioles, how the Masters played out Sunday, get into some Would You Rather Wednesday and much more. At 11:15am, we will meet one of the newest Terps in Virginia basketball transfer Elijah Saunders, see how he's doing, and talk about why he wants to come to College Park to play for Buzz Williams. At 11:40am, we'll talk to local NFL Draft prospect Grep Penn from LSU, a Linebacker who grew up in Baltimore and played at DeMatha as we see how he's doing before he hears his name called next weekend in Green Bay at the Draft…

A woman's search for her father—a pilot who disappeared during a mission in Vietnam—collides with the fight over what we owe those who never returned from war. From the producers of "America's Girls" and "Tom Brown's Body," and hosted by Texas Monthly writer Josh Alvarez, the show debuts April 2025.Texas Monthly Audio subscribers get early access to the show, plus bonus episodes and more subscriber-only audio. Visit texasmonthly.com/audio to learn more.

Linda Ivy-Rosser, Vice President for Forrester, outlines the evolution of business applications and forward thinking predictions of their future.Topics Include:Linda Ivy-Rosser has extensive business applications experience since the 1990s.Business applications historically seen as rigid and lethargic.1990s: On-premise software with limited scale and flexibility.2000s: SaaS emergence with Salesforce, AWS, and Azure.2010s: Mobile-first applications focused on accessibility.Present: AI-driven applications characterize the "AI economy."Purpose of applications evolved from basic to complex capabilities.User expectations grew from friendly interfaces to intelligent systems.Four agreements: AI-infused, composable, cloud-native, ecosystem-driven.AI-infused: 69% consider essential/important in vendor selection.Composability expected to grow in importance with API architectures.Cloud-native: 79% view as foundation for digital transformation.Ecosystem-driven: 68% recognize importance of strategic alliances.Challenges: integration, interoperability, data accessibility, user adoption.43% prioritizing cross-functional workflow and data accessibility capabilities.Tech convergence recycles as horizontal strategy for software companies.Data contextualization crucial for employee adoption of intelligent applications.Explainable AI necessary to build trust in recommendations.Case study: 83% of operators rejected AI recommendations without explanations.Tulip example demonstrated three of four agreements successfully.Software giants using strategic alliances as competitive advantage.AWS offers comprehensive AI infrastructure, platforms, models, and services.Salesforce created ecosystem both within and outside their platform.SaaS marketplaces bridge AI model providers and businesses.Innovation requires partnerships between software vendors and ISVs.Enterprises forming cohorts with startups to solve business challenges.Software supply chain transparency increasingly important.Government sector slower to adopt cloud and AI technologies.Change resistance remains significant challenge for adoption.69% prioritize improving innovation capability over next year.Participants:Linda Ivy-Rosser - Vice President, Enterprise Software, IT services and Digital Transformation Executive Portfolio, ForresterSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

It's a Thursday in Auckland, and you know what that means: Autumn is upon us. Or maybe Spring. Tim is pioneering a new way of assigning seasons to days of the week, and Guy has some opinions. Kura Forrester, fresh off the release of Bryn & Ku's Singles Club, is gearing up for a living arrangement at MICF that has genuine sitcom potential, which the boys relate to the only way they know how: by trying to figure out which one is the Samantha of the group.Get episodes early and in video on our Substack! Hosted on Acast. See acast.com/privacy for more information.

There are some exciting changes coming to Forrester's What It Means podcast. Get a sneak preview this week and tune in next week to hear a full episode.

Shoot us a Text.Episode #1014: Today, we're covering President Trump's pause on reciprocal tariffs leaves auto imports still facing steep duties, while a record number of buyers turn to 84-month loans to afford today's rising prices.Show Notes with links:The auto industry is still squarely in the tariff crosshairs, even as President Trump backs off his broader reciprocal tariff plan. While a new 10% base tariff replaces most of the global duties, the 25% tariff on vehicles—and key materials like steel and aluminum—remains firmly in place.Treasury Secretary Scott Bessent confirmed auto, steel, and aluminum duties are sector-specific and still active.Despite ongoing auto tariffs, markets surged on the pause news—Tesla jumped 22.7%, GM rose 7.7%, and Ford gained 9.3%.Industry leaders are pushing for relief with MichAuto's Glenn Stevens Jr. advocating for protecting the international supply chain, calling the fragmentation “harmful” to competitiveness.President Trump said he would consider exempting specific companies from tariffs, saying “We're going to take a look at that.”More new-vehicle buyers are turning to 84-month loans than ever before, highlighting just how financially stretched today's car shoppers remain.According to Edmunds, 20% of Q1 new-vehicle loans were for 84 months, up from 16% in 2024 and 13% in 2019.The average amount financed also jumped to over $41K compared to $32K in Q1 2019.On the used side, 12% of loans ran 84 months, more than double the 5.3% seen in 2019, with an average of $28K financed.Dealer Michael Cummings of I-10 Toyota: “I really, really don't like going 84 months... it's not healthy for the customers in the long run. It's not healthy for us dealers in the long run.”A new report from Retail TouchPoints, citing Forrester's 2024 U.S. CX Index, reveals that customer service is at its worst level since 2016. Despite access to advanced tech, only 3% of brands are truly customer-focused — and shoppers are losing patience.70% of customers say it's hard to find in-store help; 83% of associates say their jobs are too complex.Shoppers prioritize speed over flair—19% say quick item location drives return visits.Brands like Tractor Supply and Dick's use “store mode” apps to show real-time inventory and item locations.GenAI is gaining traction: 84% of customer service managers plan to deploy AI agents in 2025, up from 42% in 2023.“With greater customer experiences comes greater responsibility,” says CI&T's Melissa Minkow.Join hosts Paul J Daly and Kyle Mountsier as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

It's YOUR time to #EdUpIn this episode, recorded LIVE from Ellucian LIVE 2025 in Orlando, Florida,YOUR guest is Amy Ervin-Harrison, Principal Consultant, ForresterYOUR host is Dr. Chris Moloney⁠, Principal Strategic Specialist, ⁠Ellucian⁠What did the Total Economic Impact (TEI) study reveal about Ellucian Colleague SaaS?How does moving to SaaS improve institutional security posture?Why is data transparency critical for informed decision-making?How does modernization help institutions overcome the "squeaky wheel" problem?What role does the Ellucian community play in institutional success?Topics include:133% ROI from Ellucian Colleague SaaS deploymentSecurity benefits of cloud-based solutionsStudent experience improvements through modernizationCreating a single source of truth for institutional dataGenerating new revenue streams through data-informed decisionsListen in to #EdUpDo YOU want to accelerate YOUR professional development?Do YOU want to get exclusive early access to ad-free episodes, extended episodes, bonus episodes, original content, invites to special events, & more?Then ⁠⁠⁠⁠⁠⁠BECOME AN #EdUp PREMIUM SUBSCRIBER TODAY⁠⁠ - $19.99/month or $199.99/year (Save 17%)!Want YOUR org to cover costs? Email: EdUp@edupexperience.comThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at ⁠⁠⁠⁠⁠⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠⁠⁠⁠⁠⁠!We make education YOUR business!

Betsy Summers is a Principal Research Analyst at Forrester Research, covering HR and the future of work. In this episode, Betsy joins host Al Dea to explore the rapidly evolving workplace landscape, from AI's impact on jobs to the shifting role of HR as a strategic driver of business success. They discuss the challenges HR leaders face in adapting to AI, the growing demand for leadership and management skills, and how organizations can better align talent strategies with business needs. Betsy also shares insights from her research on skills intelligence, workforce planning, and the future of coaching in an AI-driven world.Links:LinkedIn: https://www.linkedin.com/in/betsyasummers/ Forrester: https://www.forrester.com/analyst-bio/betsy-summers/BIO16384 

A successful SIEM deployment depends on a lot more than implementing the SIEM correctly. So many other things in your environment have an impact on your chances of a successful SIEM. Are the right logs enabled? Is your EDR working correctly? Would you notice a sudden increase or decrease in events from critical sources? What can practitioners do to ensure the success of their SIEM deployment? This segment is sponsored by Graylog. Visit https://securityweekly.com/graylog to learn more about them! In this interview, we feature some research from Geoff Cairns, an analyst at Forrester Research. This is a preview to the talk he'll be giving at Identiverse 2025 in a few months. We won't have time to cover all the trends, but there are several here that I'm excited to discuss! Deepfake Detection Difficult Zero Trust Agentic AI Phishing resistant MFA adoption Identity Verification Machine Identity Decentralized Identity Post Quantum Shared Signals Segment Resources: The Top Trends Shaping Identity And Access Management In 2025 - (Forrester subscription required) In this week's enterprise security news, Big funding for Island Is DLP finally getting disrupted? By something that works? We learn all about Model Context Protocol servers Integrating SSO and SSH! Do we have too many cybersecurity regulations? Toxic cybersecurity workplaces Napster makes a comeback this week, we've got 50% less AI and 50% more co-hosts All that and more, on this episode of Enterprise Security Weekly. Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-400

On episode 1155 of Daytime Confidential, Luke Kerr, Jillian Bowe and Joshua Baldwin dish the latest Beyond the Gates, The Bold and the Beautiful, Days of Our Lives, General Hospital and The Young and the Restless headlines and storylines, including:  Carter chooses Forrester over Hope on The Bold and the Beautiful. Beyond the Gates recasts its first major character, Dr. Ted Richardson, with Keith D. Robinson. The Eva vs. Kat rivalry is being threaded and nurtured wonderfully. Dani is blacking out from drinking. Will BTG introduce a viable leading male character to win Dani's heart after her "rebound" hookups with Andre end? Naomi gears up to take on her dad Bill in court.  The aftermath from EJ's secret being revealed ripples through Salem on Days of Our Lives. DAYS is leading up to a Who Shot EJ storyline, but who should the shooter be? Julie finds out the truth about who stole her heirloom necklace.  Daniel Cosgrove returns to soaps on General Hospital. GH's big storyline was Brennan hunting down Valentin for poisoning Carly. Robin's cure saves Carly's life. Do we really need to see Josslyn being trained by a Dex clone? Soaps love a good frenemy relationship and that's what we want to see with Tracy and Martin. We don't want to them in a romantic relationship.  We still can't figure out what Alan's motivation for kidnapping Phyllis and Sharon on The Young and the Restless. Why is Traci paired with such an evil character? Y&R feels like the writers are throwing spagetti against a wall to see what sticks. Was the whole point of the kidnapping for Y&R to see if a Sharon, Nick and Phyllis are still a viable triangle? All this and more on the latest Daytime Confidential podcast! Bluesky: @DCConfidential, LukeKerr, JillianBowe, Josh Baldwin, and Melodie Aikels. Facebook: Daytime Confidential Subscribe to Daytime Confidential on iTunes, Google Play, and Spotify.

Get the first module of Organize Your Attitude for free: simplyconvivial.com/story/How we talk about our lives shapes how we experience them. Do we think of ourselves as machines that must constantly produce, or as living beings designed for fruitfulness? In this episode, we discuss:✨ Why our internal narratives impact our productivity and joy✨ The difference between efficiency and fruitfulness in homemaking✨ How to stop lying to yourself about what "counts" as productive✨ Why rest isn't a reward—it's a necessity for sustainable work✨ How understanding seasonality in life prevents burnoutJoin us as we explore how to shift your mindset so you can love what must be done and embrace your God-given vocations with joy.

An Apache Tomcat vulnerability is under active exploitation. CISA rehires workers ousted by DOGE. Lawmakers look to protect rural water systems from cyber threats. Western Alliance Bank notifies 22,000 individuals of a data breach. A new cyberattack method called BitM allows hackers to bypass multi-factor authentication.  A Chinese cyberespionage group targets Central European diplomats. A new cyberattack uses ChatGPT infrastructure to target the financial sector and U.S. government agencies. Australia sues a major securities firm over inadequate protection of customer data. Our Threat Vector segment examines how unifying security capabilities strengthens cyber resilience. Cybercriminals say, “Get me Edward Snowden on the line!” Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. Threat Vector Segment Security platformization is transforming the way organizations defend against cyber threats. In this episode of Threat Vector, host David Moulton speaks with Carlos Rivera, Senior Analyst at Forrester, about how unifying security capabilities strengthens cyber resilience. To listen to the full discussion, please check out the episode here or on your favorite podcast app, and tune in to new episodes of Threat Vector by Palo Alto Networks every Thursday.  Selected Reading Critical Apache Tomcat RCE Vulnerability Exploited in Just 30hrs of Public Exploit (Cyber Security News) CISA Rehires Fired Employees, Immediately Puts Them on Leave (GovInfo Security) Western Alliance Bank Discloses Data Breach Linked to Cleo Hack (SecurityWeek) New BitM Attack Lets Hackers Steal User Sessions Within Seconds (Cyber Security News) US Lawmakers Reintroduce Bill to Boost Rural Water Cybersecurity  (SecurityWeek) Chinese Hackers Target European Diplomats with Malware (GovInfo Security) Hackers Exploit ChatGPT with CVE-2024-27564, 10,000+ Attacks in a Week (Hackread) Australia Sues FIIG Investment Firm in Cyber 'Wake-Up Call' (GovInfo Security) Extortion crew threatened to inform Edward Snowden (?!) if victim didn't pay up (The Register) Share your feedback. We want to ensure that you are getting the most out of the podcast. Please take a few minutes to share your thoughts with us by completing our brief listener survey as we continually work to improve the show.  Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

to support the show, but a t shirt or hat at StayFancyMerch.com TraeCrowder.com to see Trae on the road! CoreyRyanForrester.com to see Corey in Atlanta on March 20 Sponsors: JoinBilt.com/POA MagicSpoon.com/POA ShopMando.com promocode POA Learn more about your ad choices. Visit megaphone.fm/adchoices

to support the show, but a t shirt or hat at StayFancyMerch.com TraeCrowder.com to see Trae on the road! CoreyRyanForrester.com to see Corey in Atlanta on March 20 Sponsors: JoinBilt.com/POA MagicSpoon.com/POA ShopMando.com promocode POA Learn more about your ad choices. Visit megaphone.fm/adchoices