Podcasts about principal consultant

n this episode, Liz Hutson, Founder & Principal Consultant at EGH, LLC, discusses how the RACI framework and the principle of “staying in your lane” can help teams clarify roles, improve accountability, avoid duplicated work and execute strategies more effectively.

What if the most expensive mistake in grade control isn't mining low-grade material — but making the wrong decision about what is ore and what is waste? In this two-part episode of Fresh Thinking by Snowden Optiro, Senzeni Matondi, Principal Consultant, joins Melanie Bully, Senior Consultant, to explore why grade control is fundamentally a decision-making discipline, not simply a grade estimation exercise.  In Part 1, Senzeni and Melanie unpack the operational and financial consequences of misclassification, including: Ore loss — when valuable material is classified as waste and potentially lost forever Dilution — when waste enters the ore stream, reducing head grade and consuming valuable processing capacity Misclassification — and why it can result from accumulated uncertainty across sampling, geological interpretation, estimation, blast movement, survey accuracy and mining execution Reconciliation — and why poor reconciliation can reflect issues across the entire mining value chain, rather than the resource model alone The key takeaway? A technically sound grade estimate is only useful if it supports the right operational decisions.

Joe Wassel, Founding CEO of Zero Nine Thirty-Seven and Principal Consultant with Deep Water Point & Associates, speaks about his experience as a member of the Department of Defense in the Pentagon when it was stuck on September 11th. He also discusses the important roles that leadership, partnerships, and friendships will play in handling the defining moments of your professional and personal life. This is the second in a three-part series in honor of the 25th anniversary of 9/11 and the role that dispatchers played on the day itself and the years that followed. For Your Information:Check out the article Joe helped write about cybersecurity in the 911 center for the Journal of Emergency Dispatch: https://www.iaedjournal.org/cybersecurity-is-up-to-youLearn more about Deep Water Point & Associates: https://dwpassociates.com/Learn more about Friends of Flight 93: https://www.flight93friends.org/

Join us for an insightful episode of The Brand Called You as host Ashutosh Garg sits down with Derinda Brown, Principal Consultant at Wilde Ace Pty Ltd, to discuss business transformation, adaptive leadership, customer experience, and the evolving role of AI in today's business landscape.Drawing on decades of experience across multiple industries and continents, Derinda shares practical insights into leading organizational transformation, creating sustainable business value, balancing short-term performance with long-term strategic priorities, and keeping people at the center of change.In this engaging conversation, she also explores how customer expectations are evolving, why trust is essential in data-driven personalization, and how leaders can thoughtfully integrate AI into their organizations while maintaining human judgment and ethical decision-making.Whether you're a business leader, strategist, entrepreneur, or simply curious about the future of technology, leadership, and customer experience, this episode is packed with actionable insights you won't want to miss.

Move faster without losing focus: why medtech innovation must balance agility, regulation, and patient needs. In this episode, Mike Stuedemann, Co-Founder and Principal Consultant at agilityIRL, discusses how medical device companies can use agile techniques to accelerate product development while maintaining FDA compliance. He explores the regulatory challenges surrounding AI-enabled devices, particularly as technologies continue to learn and evolve after launch. Mike also explains how AI can support quality and regulatory teams by identifying potential risks, flagging requirements for review, and reducing manual work without replacing human expertise. Finally, he shares why personalized medicine, responsible data use, and practical applications of "boring AI" can drive more meaningful innovation while keeping accessibility, affordability, and patient outcomes at the center. Tune in to learn how agile development, human oversight, and patient-centered innovation can help medtech companies navigate a rapidly changing industry! Resources: Connect with and follow Mike Stuedemann on LinkedIn. Follow agilityIRL on LinkedIn and explore their website. Listen to the Take5 IRL podcast here.

Season 10 Episode 06: The Circular Saw Case: A Labour Hire Blind SpotWarning: This episode references workplace injuries and fatalities - we advise listener discretion.In this subscriber-exclusive episode, the WhyWork team, Alan, Trajce, and Sara, examine a real labour hire incident involving a serious circular saw injury to explore where responsibility begins—and where it ends. “Nothing to see here,” says Alan, “or, at least, that is what some organisations might hope to explain.”The discussion considers due diligence obligations across recruitment agencies, host employers and supervisors, including verifying competence, ensuring workers understand instructions, selecting appropriate equipment, providing effective supervision and communicating critical safety information. The hosts also discuss migrant workers, language barriers, visual communication, verification of competency, PPE obligations, and the danger of assuming that everyone shares the same understanding of risk.Sara drifts into her recollections of scuba diving while massively pregnant, “like a beached whale wriggling in my tight scuba outfit,' she humours. Trajce giggles at her Eastern European underground mining experience, likening her experience to the ‘Compare the Market' meerkat mascot, Viktor.Combining legal analysis with human factors and practical operational experience, this episode demonstrates why effective safety depends not simply on assigning responsibility, but on designing systems that make safe work possible.Acknowledgement: This episode is part of our Subscriber Case Study Series and was inspired by a real case submitted by Desai Link, Principal Consultant at Dynamic HSE. We thank Desai for contributing this case to encourage practical discussion and shared learning across the safety profession.

Technical skills are only part of becoming a successful Business Analyst. Learning how to communicate with confidence, influence stakeholders and ask the right questions is what helps great Business Analysts stand out.Jonathan Hunsley is joined by Emily Saunderson, Head of Profession for Business Analysis at the Department for Education, and Dr Carlos Pullen-Ferreira, Principal Consultant at AssistKD, to discuss how Business Analysts can find their voice, build confidence and increase their influence. Whether you're new to Business Analysis or an experienced Business Analyst, this discussion explores practical ways to increase your influence, develop professional confidence and grow your Business Analysis career.In this BA Brew episode: What it means to find your Business Analysis voiceBuilding confidence as a Business Analyst Speaking up in stakeholder workshops and stakeholder meetings Influencing business decisions Becoming a trusted adviser Business Analysis leadership Mentoring and coaching Networking for Business Analysts Developing your Business Analysis career Helping the next generation of Business Analysts Emily also shares the remarkable story of being told she would never become a successful Business Analyst before eventually leading the business analysis profession at the Department for Education. LEARN MORE BCS International Diploma in Business Analysis Courses BCS Advanced International Diploma in Business Analysis Courses: Business Analysis Career GuideBA Brew Podcast HubBusiness Analysis Conference Europe

How do you model mineralisation when geological boundaries aren't clearly defined? In this episode of Fresh Thinking by  @SnowdenOptiro  , Senior Consultant, Melanie Bulley is joined by Principal Consultant, Senzeni Matondi to explore how Categorical Indicator Kriging (CIK) can be used to model diffuse mineralisation more objectively and consistently. The discussion covers: Why traditional wireframing can be challenging in diffuse deposits How probability-based domaining improves consistency The role of CIK in reducing subjectivity Building more robust and defensible resource models Whether you're a resource geologist, geostatistician or mining professional, this episode provides practical insights into one of the industry's most powerful domaining techniques. Subscribe for more conversations on resource estimation, geostatistics and mining best practice from the experts at Snowden Optiro.

https://clearmeasure.com/developers/forums/ Blake Caraway is the General Manager of Texas Multi-Chem, Ltd., a Texas Hill Country company where he has spent over a decade transforming daily operations through technology. With a degree in Computer Information Systems from Southwest Texas State University, Blake began his career as a Programmer Analyst at Dell Technologies, then moved into software architecture at Callaway Golf. He later joined Headspring Systems in Austin, which was later acquired by Accenture, as a Principal Consultant, where he led agile software projects, shaped client-facing architecture, and helped grow the consulting practice. Blake brought that software experience back to his hometown of Kerrville, Texas, where he now leads Texas Multi-Chem — a preeminent sports field contractor of Texas. Blake is using technology to improve internal operations one business process as a time.  LinkedIn: https://www.linkedin.com/in/blakecaraway/ Want to Learn More? Visit AzureDevOps.Show for show notes and additional episodes.

This week, Simon Daniels, Principal Consultant at Accenture Song, a marketing and revenue operations expert and former Forrester analyst, is back in the studio, and he arrives clutching the results of the “Accenture Song Client Buying Index 2026”- which was shared at a recent “Rethink' event, and in keeping with the editorial policy of the show, he shares his 5 f'in' favorites.  Ian then joins Robert Rose, Chief Trouble Maker at SeventhBear, in our virtual bar, to discuss the tension of quality, price, or convenience when it comes to having AI create our content, as we assume everyone wants quality, but maybe they want it quicker, cheaper, and more convenient.  Enjoy! — The Links The people: Ian Truscott on ⁠LinkedIn⁠  Simon Daniels on ⁠LinkedIn⁠ Robert Rose on LinkedIn Mentioned this week: Accenture Song: Growth Through Relevance What's Broken in GTM and How to Fix It - Podcast Robert's podcast: This Old Marketing  Robert's newsletter: Lens, his websites, robertrose.net and seventhbear.com Rockstar CMO: The ⁠Beat Newsletter⁠ Rockstar CMO on ⁠the web⁠, ⁠Twitter⁠, and ⁠LinkedIn⁠ Previous episodes and all the show notes: ⁠Rockstar CMO FM⁠. Track List: ⁠Stienski & Mass Media - We'll be right back⁠ Piano Music is by Johnny Easton, shared under a Creative Commons license You can listen to this on all good podcast platforms, like ⁠Apple⁠, ⁠Amazon⁠, and ⁠Spotify⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Liz Hutson, Principal Consultant, Owner at EGH, LLC, explains the “SMSO” methodology for managing technology transfers during mergers and acquisitions.

In this episode, Liz Hutson, Principal Consultant, Owner at EGH, LLC, explains the “SMSO” methodology for managing technology transfers during mergers and acquisitions.

What does it take to move a medical device from an idea to a solution that reaches patients? In this episode, Edwin Lindsay (Medtech's Guinness Guy) shares how 20+ years in medical devices shaped his hands-on approach to helping startups overcome regulatory, quality, and clinical challenges. He discusses why innovators need more than advice—they need experienced partners who help make decisions, execute strategies, and accelerate progress. Edwin also explores the hurdles facing pediatric device innovation and how his personal connection to the field inspired his mission to support founders and build stronger networks for life-changing technologies.Edwin Lindsay LinkedInCS Life Sciences WebsiteDuane Mancini LinkedInProject Medtech WebsiteProject Medtech LinkedInThank you to our sponsors: Ward Law, Wheelhouse DMG, and JumpStart Inc.

Share your Field Stories!Laura and Nic interview Alex Ghenis, CEO and Principal Consultant at Accessible Climate Strategies, to explore the intersection of disability and climate justice, accessible climate planning, and the importance of ensuring everyone has a seat at the table. From disaster preparedness and climate resilience to advocacy, burnout, and building more inclusive communities, Alex shares how thoughtful engagement can create meaningful change for people with disabilities in a changing climate.Welcome back to Environmental Professionals Radio, Connecting the Environmental Professionals Community Through Conversation, with your hosts Laura Thorne and Nic Frederick! Help us continue to create great content! If you'd like to sponsor a future episode hit the support podcast button or visit www.environmentalprofessionalsradio.com/sponsor-form Please be sure to ✔️subscribe, ⭐rate and ✍review. This podcast is produced by the National Association of Environmental Professions (NAEP). Check out all the NAEP has to offer at NAEP.org.Connect with Alex Ghenis at https://www.linkedin.com/in/alex-g-5b242421/Guest Bio:Alex Ghenis is the founder and Principal Consultant at Accessible Climate Strategies, the nation's only consulting firm focused entirely on the intersection of disability and climate change. He began addressing disability climate justice in 2014 at the World Institute on Disability and has held other positions at Sustain Our Abilities and Climate Hive. Alex founded Accessible Climate Strategies in 2020 to better analyze disproportionate impacts and support disability-forward climate action. More info is available at www.accessibleclimate.com.Music CreditsIntro: Givin Me Eyes by Grace MesaOutro: Never Ending Soul Groove by Mattijs MullerSupport the showThanks for listening! A new episode drops every Friday. Like, share, subscribe, and/or sponsor to help support the continuation of the show. You can find us on Twitter, Facebook, YouTube, and all your favorite podcast players. 

The following article of the Finance & Fintech industry is: 'Why Hong Kong is the Ultimate FinTech and Wealth Hub' by Karla Loyo Quintero, Principal Consultant Mexico & Central America, Invest Hong Kong. 

The Moneywise Radio Show and Podcast Friday, June 26th  BE MONEYWISE. Moneywise Wealth Management I "The Moneywise Radio Show & Podcast" call: 661-847-1000 text in anytime: 661-396-1000 website: www.MoneywiseGuys.com facebook: Moneywise_Wealth_Management LinkedIn: Moneywise_Wealth_Management Guests: Chris Diniz, Associate Vice President and Chief Information Officer for CSUB & Jim Damian, CEO & Principal Consultant at Linean websites: https://csub.edu/nexttechkern/ https://linean.com/ The opinions voiced in this podcast are for general information only and are not intended to provide specific advice or recommendations for any individual. To determine which strategies or investments may be suitable for you, consult the appropriate qualified professional prior to making a decision. Jim Damian, Chris Diniz, Linean & NextTech Kern are not affiliated with nor endorsed by LPL Financial or Moneywise Wealth Management].

Is your team really at capacity, or is your operating model broken? In this episode, Jaime Hunt speaks with Joanne Giles about the common friction points in higher education marketing teams. They discuss why buying project management software isn't a "silver bullet" solution and how to diagnose deep-rooted operating issues before trying to fix the system. Guest Name: Joanne Giles, Founder, All Things Content Guest Social: https://www.linkedin.com/in/joanneaugustingiles/ Guest Bio: Joanne Giles is the Founder and Principal Consultant of All Things Content, a strategic consultancy that helps higher education institutions and complex organizations bring structure to the way work moves across teams. Her work focuses on building workflow foundations for highly cross-functional, multi-stakeholder environments where intake, approvals, handoffs, visibility, and tool adoption often break down. Joanne has supported institutions including Hofstra University, Georgia State University, and Abilene Christian University, helping teams turn operational overwhelm into documented workflows, clearer ownership, and practical systems they can actually use. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Liz Hutson, Principal Consultant, Owner at EGH, LLC, shares why multitasking often reduces productivity, increases stress, and leads to costly mistakes.

In this episode, Liz Hutson, Principal Consultant, Owner at EGH, LLC, shares why multitasking often reduces productivity, increases stress, and leads to costly mistakes.

In this episode, host Olivier Lafontaine is joined by four industry leaders from the Life Accelerated Summit: Richard Wiedenbeck, Principal Consultant at Avatar Solutions LLC; John Brabazon, CFO at SBLI; Matthew Busbee, Chief Data Officer at Pan-American Life Insurance; and Sheriff Balogun Jr., Head of Insurance and Wealth Technology at MassMutual. Together, they explore the current and future impact of artificial intelligence on the insurance industry. From navigating legacy systems to overcoming regulatory hurdles, the panelists dive deep into AI's role in business transformation. They discuss how AI can drive operational efficiencies, improve customer experience, and shape workforce dynamics. The conversation also highlights how insurance companies are preparing their teams for AI adoption, the challenges of managing AI agents, and the evolving leadership structures needed in the age of AI.   Key Takeaways: AI is not just a tool but a key player in reshaping insurance workforces and operational models. Talent management and knowledge transfer are critical as AI continues to automate processes. Balancing governance, AI responsibility, and data privacy is central to successful AI adoption. Organizational structures need to evolve, with a focus on AI ownership and oversight. Building an AI-enabled culture requires a shift in mindset and deep collaboration across teams. Jump Into the Conversation:(00:00) Intro and context - what this episode covers (02:15) Meet the panelists - Richard Wiedenbeck, John Brabazon, Matthew Busbee, and Sherriff Balogun Jr. (05:33) MassMutual's top technology priorities - talent, AI productivity, and legacy modernization (08:46) Pan-American Life's AI strategy across 20+ countries and regulatory complexity (12:46) SBLI's approach - small company, big transformation, policy admin overhaul (14:41) Ameritas' AI playbook - unit cost reduction, AI workers, and workforce mindset (20:02) The real challenges of technology transformation - legacy systems, buy-in, and change management (25:11) Knowledge management - capturing expertise before your best people retire (32:04) Who owns AI in the C-suite - CIO, COO, or something new entirely (36:08) AI workers in practice - the Herbie and Susie story from Ameritas (40:01) Rethinking the SDLC - why "deploy and learn" beats "test until perfect" (43:30) What happens when human expertise retires and AI is all that's left (46:02) AlphaGo, gamification, and how humans will learn from AI in the future (48:30) Takeaways - be intentional, build governance muscle, don't wait for perfection Resources: Connect with Richard Wiedenbeck: https://www.linkedin.com/in/richard-wiedenbeck-6a752/ Connect with John Brabazon: https://www.linkedin.com/in/john-brabazon-cpa-3a81901b/ Connect with Matthew Busbee: https://www.linkedin.com/in/mbusbee/ Connect with Sherriff Balogun Jr.: https://www.linkedin.com/in/sherriffbalogunjr/  

Greg Brady spoke to Mark Grimes, former Toronto City Councillor and Principal Consultant at Redzone Strategy about his role in getting Toronto a part of The World Cup back in 2014 Learn more about your ad choices. Visit megaphone.fm/adchoices

It's been said that those who forget the past are destined to repeat it. AI is the latest shiny object that has the potential to revolutionize the workforce. But it's not the first major innovation to change the way we work.   Hello everyone and welcome to episode 238 of the Resilient Journey Podcast, presented by Anesis Consulting Group!   This week we're joined by consummate resilience professional and Principal Consultant at Zion Resiliency, Melissa Muñiz.   Melissa reflects on a line that stopped a recent conference in its tracks: “AI is the new cloud.” She and Mark talk about how we can use the myths and misconceptions of cloud deployment and apply those lessons learned to AI adoption. Melissa explains the importance of good governance when it comes to AI. She and Mark talk about real, practical ways that AI can be deployed across resilience programs.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

In this episode, Dr. Susan Madsen explores findings from the newly released 2025 white paper “Home, Health, Community, & Allyship 2025: Utahns' Awareness, Understanding, and Attitudes.” This conversation focuses on Political and Civic Representation, examining how perceptions and experiences have shifted for Utah women and girls over the past three years. Drawing on data from an 83‑item survey of more than 5,200 Utahns, the discussion highlights the trends, challenges, and opportunities shaping women's engagement in civic life statewide.Dr. Madsen is joined by two Bolder Way Forward advisors—Ann Mackin and Sui Lang Panoke—who offer expert insights into representation, leadership pathways, and the systems that influence women's participation in public decision‑making.GuestsAnn Mackin  Founder & President, Springboard UtahBolder Way Forward Advisor — Political & Civic Representation SpokeAnn leads statewide efforts to train, advocate for, and place talented individuals on community boards, government commissions, nonprofit boards, and corporate boards across Utah.Sui Lang Panoke  Founder & Principal Consultant, Rethink InternationalBolder Way Forward Advisor — Political & Civic Representation SpokeSui Lang is a global leadership strategist who challenges organizations to rethink how they develop leaders, build culture, and expand representation.Download the full 2025 white paper HERE.1Visit the Utah Women & Leadership Project website.Share this episode with colleagues, community partners, or anyone invested in strengthening women's political and civic leadership in Utah.Follow the podcast and leave a review to help others discover the show!Support the show

Introduction International tech companies burn through $2 million trying to crack the US market every day. Not because their product is wrong. Because they hire a sales team before they have a sales motion. Dan Griffith has spent 15 years watching this mistake play out—and building the playbook to prevent it. Griffith is the founder of Greater Gain Group, a go-to-market firm that helps software and technology companies—most of them international—land and scale in US insurance, financial services, and healthcare markets. As the first US hire for a South African company, he scaled it from $3M to $150M in three years. Those hard lessons became the foundation for Greater Gain Group's 90-day go-to-market framework. In this conversation, Josh Hollander and Griffith dig into why the unicorn sales hire is the most dangerous move an international founder can make, what has to be true before you put a rep in a seat, and where the insurtech market is creating real demand for cross-border go-to-market right now. Guest Bio Dan Griffith is the Founder and Principal Consultant at Greater Gain Group, a go-to-market consultancy specializing in helping international software and technology companies enter and scale in the US insurance, financial services, and healthcare markets. With 30 years in enterprise sales and marketing, he has served as a first US hire and go-to-market architect for companies entering from South Africa, France, Europe, and beyond. His 90-day framework takes founders from "we're entering the US" to a repeatable sales motion—without the $2M mistake. Key Topics • The $2M mistake — A VP of Sales, two account executives, a marketing hire, an office, and conference travel. You're at $2M in under a year with nothing built and no pipeline. Fifty percent of Greater Gain Group's clients have already made this mistake before they call. • Don't hire salespeople (yet) — The tell that a founder is about to flame out: they say they're going to hire a sales team. Griffith's rule: build the sales motion before you build the team. A rep can't fly a plane that hasn't been designed. • The founder has to come — For companies under $50M, having a founder on the ground for early US conversations is the strategy. Hearing objections directly is how you convert from founder-led to team-led sales—the transition Greater Gain Group is built to facilitate. • Three to five segments, not one — Pick no fewer than three and no more than five market segments, understand the pain in each, and build an outreach engine that generates sales conversations—not leads. Leads have no value. • Paid pilots and MSA reality — US buyers do paid pilots. Free pilots signal low value and waste time. On contracts: insurance companies have ten times more lawyers than you. Know your non-negotiables, keep the list short, and don't let MSA rigidity keep you out of the market. • Price higher than you think — International companies consistently underprice the US market by 20–40%. Corporate budgets at US insurers are significantly larger than abroad. One client was surprised a health insurer's CTO had $475K of year-end budget left for a POC they'd hesitated to price. Notable Quotes "They hand you your laptop and say, go sell us some stuff. I learned a lot of hard lessons on how not to do things." "If you don't bring value, you're out. The US market is transactional. As much as I hate to say it." "A lead has no value. Build an outreach engine that generates sales conversations." "Your only competitor is the status quo. If you're getting into a feature-function-benefit argument, you've already lost." Resources Guest: • Greater Gain Group: https://www.greatergaingroup.com • Dan Griffith on LinkedIn: https://www.linkedin.com/in/dangriffithsr/ Host & Organization: • Joshua R. Hollander on LinkedIn: https://www.linkedin.com/in/joshuarhollander/ • Horton International (USA): https://www.horton-usa.com/ • Insurtech Leadership Podcast (LinkedIn Showcase): https://www.linkedin.com/showcase/insurtech-leadership-show Subscribe & Review If you enjoyed this episode, subscribe on your favorite platform and leave a review. The Insurtech Leadership Podcast is available on YouTube, Apple Podcasts, and Spotify.

In this episode, we're joined by Annalisa Hultberg, a Food Safety Extension Educator with the University of Minnesota Extension, and Ariel Pressman, Principal Consultant with Whole Farm Strategies. Together, they share practical tips for building a low-cost packshed. From structures and flooring to essential equipment, they break down how growers can create an efficient wash/pack space without sacrificing functionality or food safety.Additional Resources:University of Minnesota Food Safety FactsheetsUniversity of Vermont Post-Harvest Resources

In this episode of Treasury Leaders, Host Philip Costa Hibberd, Founder of Automation Boutique, talks with Mariam (Petrosyan) Halfhide, Principal Consultant, Data & AI Strategy at Xebia, to explore how AI strategy, data governance, and organisational readiness are reshaping the future of finance and treasury.Mariam shares practical insights on why many organisations struggle to move beyond AI experimentation, the importance of building strong data foundations, and how finance leaders can bridge the gap between technology and business decision-making. She also discusses the growing role of AI in forecasting, operational efficiency, and strategic planning, while highlighting why human judgment and communication remain essential.Whether you're a treasury professional, finance leader, or simply interested in AI transformation, this episode offers valuable lessons on how businesses can adopt AI more effectively and create long-term value.What You'll Learn in This Episode:AI Strategy & Business Alignment: Why successful AI adoption starts with understanding business problems, not just implementing technology.Data Foundations Matter: How poor data quality and fragmented systems limit the effectiveness of AI initiatives.The Human Side of AI: Why communication, collaboration, and organisational readiness are critical for successful transformation.AI in Finance & Treasury: How AI can support forecasting, analytics, automation, and decision-making across finance functions.From Experimentation to Execution: Why many companies remain stuck in pilot phases and what is needed to scale AI successfully.Episode Breakdown with Timestamps:[00:00] – Introduction[01:40] – Mariam's Background in Data & AI Strategy[04:15] – Why AI Adoption Often Fails in Organisations[08:22] – The Importance of Data Quality and Governance[12:35] – Aligning AI with Business Objectives[17:10] – AI Use Cases in Finance and Treasury[22:48] – Moving Beyond AI Experimentation[27:55] – Organisational Readiness and Change Management[32:20] – Human Judgment vs AI Decision-Making[36:45] – The Future of AI in Treasury and Finance[40:10] – Final Advice for Finance LeadersFollow Our Guest: LinkedIn: https://www.linkedin.com/in/mpetrosyan/Xebia: https://www.linkedin.com/company/xebia/Follow Treasury Leaders:Website: https://corporate-treasury-101.com/LinkedIn: https://www.linkedin.com/company/treasury-leaders/Follow Our Hosts:Hussam Ali on LinkedIn: https://www.linkedin.com/in/hussam-r-ali/Guillaume Jouvencel on LinkedIn: https://www.linkedin.com/in/guillaume-jouvencel/Jan-Willem Attevelt on LinkedIn: https://www.linkedin.com/in/attevelt/Philip Costa Hibberd on LinkedIn: https://www.linkedin.com/in/philip-costa-hibberd/GHA Marketing Website: https://ghapodcast.com/Automation Boutique Website: https://automationboutique.com/ -----------------------------------------------------------------------Get $100 off any AFP product, including their CTP Exam Prep Platform, using our discount code! Find this and More on our partner's pagehttps://corporate-treasury-101.com/partners-page/

Defining Clinical Utility in Managed Care On this episode guest host Steve Kheloussi, Principal Consultant with Kheloussi Consulting, sits down with Dr. John Fox, Senior Medical Director for the Americas at Illumina, to untangle the complexities of clinical utility. Drawing on his experience as a pediatrician and former health plan medical director, Dr. Fox explains why defining clinical utility remains a challenge for the industry and explores its critical role in precision medicine. From ending the "diagnostic odyssey" in pediatric rare diseases to the life-saving impact of large-panel biomarker testing in oncology, they discuss how the true value of a test lies in its power to change patient management and improve net health outcomes. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

In this episode, Liz Hutson, Principal Consultant, Owner at EGH, LLC., shares why defining what not to focus on is essential for successful leadership, integration projects, and long term personal and professional growth.

In this episode, Liz Hutson, Principal Consultant, Owner at EGH, LLC., shares why defining what not to focus on is essential for successful leadership, integration projects, and long term personal and professional growth.

In this episode of the Future of the Firm podcast, Natasha Cambell, Principal Consultant at Source, and Nicola Kostrzewska, Senior Consultant at Source, join Emma Carroll, Head of Client Voice, to explore the themes and findings of the latest Quality Ratings of Thought Leadership report.  Natasha and Nicola share insights that challenge the industry to rethink how content is created and activated to stand out in an increasingly crowded market and overcome the much-discussed "sea of sameness".  They address questions including:  What does great quality thought leadership look like from the perspective of senior buyers?  How is the rise of AI fuelling demand for innovation and making extreme audience specificity the most successful strategy for differentiation?   What made top-tier campaigns so provocative and successful?   Why do most clients rank "having a sense of how firms can help" as such a crucial attribute of thought leadership, and how can firms demonstrate this without resorting to a hard sell?   How can thought leadership teams consistently adopt an audience-first approach to build empathy with executives?  If you enjoyed this conversation, don't miss our sister podcast, Business Leader's Voice. In the latest podcast episode, we spoke to Andrea Lattimore, Global Director – Compliance & Business Integrity at Vodafone, to explore how trust can be leveraged as a driver of growth and resilience in a global organisation.   

Andrew Davies is a Principal Consultant at 9 Degrees Consulting, specialising in onshore wind energy projects with deep expertise in multi-contract delivery and split scope contracting. With a background spanning technical engineering, project execution, and commercial advisory across Australia and Europe, Andrew brings a well-rounded perspective on how wind farm projects are delivered. In this episode, Andrew joins host Bijay to break down the evolving contracting landscape in the wind energy sector. They explore the shift from traditional EPC models to split scope contracting, the risks and rewards for developers, and how financing, cost pressures, and supplier dynamics are shaping decisions. The conversation also touches on emerging trends like battery storage, grid stability, and rising electricity demand, offering ideas for engineers, developers, and anyone navigating large-scale renewable energy projects. Resources and links: Andrew Davies on LinkedIn: https://www.linkedin.com/in/andrew-davies-9degrees/ Connect: The Society of Construction Law Australia website: https://www.scl.org.au/ The Society of Construction Law Australia on LinkedIn: https://www.linkedin.com/company/society-of-construction-law-australia/ Disclaimer: The views and opinions expressed in this podcast series are those of the individual contributors and are not necessarily endorsed by the Society of Construction Law Australia (SoCLA). The content is provided for general informational purposes only and does not constitute legal, professional, or other advice. Listeners should consider their own circumstances and seek appropriate advice from qualified professionals before acting on any information contained in this podcast. This show is produced in collaboration with SoundCartel. Visit soundcartel.com.au for more information.See omnystudio.com/listener for privacy information.

Today on Ready: Leaders to Know, I sit down with Raihl O'Malley, Co-Founder, Director and Principal Consultant to Learning to Transform. Raihl grew up in Northfield, Minnesota, in a family where activism was part of everyday life, his mother protesting nuclear power, his father elected to public office as a teenager. But one of the most formative spaces in his life wasn't a campaign or a classroom, it was a youth center run entirely by young people. There, Raihl learned what shared leadership looks like, chairing meetings, organizing events, and discovering that those most impacted by decisions should help lead them. That belief has guided his work ever since, from global studies and time living in Nicaragua, to training leaders and communities today. At the core of his work is a simple but radical idea: leadership isn't about control, it's about creating space for people to act together.

Podcast Series: Don't Panic It's Just DataGuest: Mark Duffy, Senior Director, Artificial Intelligence & Analytics at Cognizant and Mark Blake, FSI Industry Practice Lead, Stibo SystemsHost: Scott Taylor, The Data Whisperer and Principal Consultant, MetaMeta ConsultingArtificial intelligence (AI) is prevalent in the insurance industry now, but many firms are not seeing the results they expected. The issue isn't with the AI models; it's pertinent to the data.In the recent episode of the Don't Panic It's Just Data podcast, host Scott Taylor, The Data Whisperer and Principal Consultant at MetaMeta Consulting, is joined by Mark Duffy, Senior Director, Artificial Intelligence & Analytics at Cognizant and Mark Blake, FSI Industry Practice Lead at Stibo Systems. The data industry experts address a key misunderstanding about enterprise AI – that companies can innovate their way out of poor data quality. “Some people think AI is a quick fix for data governance,” said host Scott Taylor. “If I need better data, I just use AI.” Experts warn that this belief is what's holding insurers back. How Frankenstein Data is Impacting AI?Despite significant investments in AI, cloud, and analytics, many insurers remain stuck in pilot mode. According to Mark Blake of Stibo Systems, the problem is the infrastructure. “AI itself isn't the challenge,” he said. “It's the ability to scale it, and that comes back to fixing the data.”In reality, most insurance enterprises face fragmented, siloed data across systems. Customer, policy, claims, and product data often don't align. This results in what Taylor calls “Frankenstein data,” where inconsistent records lead to unreliable outputs.For AI to function effectively at scale, insurers need trusted, governed, and unified data. That's where data governance and master data management (MDM) come in.“For us to truly gain benefits from AI, the end user really has to trust the data,” stated Mark Duffy of Cognizant. “That trust comes from having the right data foundation in place.”Also Watch: Can Your MDM Strategy Survive the Shift to Real-Time AI Decision-Making?How Master Data Management (MDM) Unlocks Scalable AI?One of the key drivers of AI success in insurance is multi-domain master data management, a system that connects core business data across the enterprise. “You always have to have a starting point,” Blake explained. “Then you expand horizontally across the enterprise.”The “horizontal data layer” enables insurers to unify key entities like customers, products, and partners—often referred to as the “nouns of the business.” When these are standardised, AI models can work consistently and accurately.The business impact is substantial, including more accurate underwriting decisions, reduced claims leakage, improved customer experience and retention and better cross-sell and upsell opportunities. Duffy shared a real-world example in which enhancing data management directly sped up AI adoption. “It gave them trust in the data,” he said. “They could run models faster and gain more value because they weren't constantly fixing issues.”Instead of spending 80 per cent of their time cleaning data, teams could finally focus on using it.Why AI Is Coercing a Data Strategy ResetFor years, data governance struggled to gain executives' support, but now AI has shifted that.“There's been a refocus,” Blake said. “They're looking at data in a way they maybe haven't done historically.”Today, AI is a priority for boards, driving alignment among CIOs, CDOs, and IT enterprise leaders. “Every C-suite executive wants to do more AI,” Duffy said. “But they've realised they can't do that without the data foundation.”Still, some enterprises believe AI can fix poor data quality. Experts warn that this is a mistake. “You can use AI to support data quality,” Duffy said. “But you're not going to use AI to build an MDM solution.”What's the Solution to Frankenstein DataAs insurers develop their AI strategies for the next 12 to 24 months, one key ideology was spotlighted – success depends less on speed and more on structure. “Go back to the root cause,” Blake said to Taylor. “Fix that, and then you can move forward with confidence.”In other words, AI highlights the need for strong data foundations; it doesn't eradicate them. For insurers serious about AI transformation, that's no longer optional—it's where they must begin.Also Watch: From Chaos to Launch: Your Product is Ready, Your Data Isn'tKey TakeawaysAI in insurance fails without strong data governance and quality foundations.Master Data Management (MDM) is critical for scaling AI across insurance enterprises.Fragmented “siloed data” is the biggest barrier to AI adoption in insurance.Trusted, unified customer and policy data improves AI accuracy and business outcomes.AI cannot fix bad data—insurers must modernise data management first.Chapters00:00 Introduction to AI Readiness in Insurance03:08 The Importance of Data Foundations06:02 Challenges of Fragmented Data09:06 Modernising Data Foundations for AI11:56 Real-World Use Cases in Insurance15:03 The Role of Master Data Management17:56 Aligning Business and Data Strategies21:06 Final Thoughts on AI and Data GovernanceFor more information, please visit em360tech.com and stibosystems.com.To learn more about AI in the MDM space and how they're progressing enterprise analytics intelligently, follow:Stibo Systems LinkedIn: @StiboSystemsStibo Systems X: @StiboSystemsStibo Systems YouTube: @StiboSystemsGlobalEM360Tech YouTube: @enterprisemanagement360EM360Tech LinkedIn: @EM360TechEM360Tech X: @EM360Tech#MasterDataManagement #DataGovernance #AIinInsurance #EnterpriseTech #BigData #DataStrategy #AIReadiness #InsuranceTechnology #cioinsights #StiboSystems #frankensteindatamaster data management, MDM, data governance, AI strategy, insurance, enterprise technology, big data, chief data officer, CDO, CIO, data quality, data unification, Stibo Systems, Scott Taylor, Mark Duffy, Mark Blake

In this episode, Liz Hutson, Principal Consultant, Owner at EGH, LLC, shares practical insights on giving and receiving feedback to drive personal and professional growth.

In this episode, Liz Hutson, Principal Consultant, Owner at EGH, LLC, shares practical insights on giving and receiving feedback to drive personal and professional growth.

If you take anything away from this podcast episode, Naomi Asher wants you to know you are enough, you are worthy and you have value. In this episode of Further Together, Naomi and host Michael Holtz talk about career burnout, the need for rest and recovery, and finding yourself in the process. Naomi is the author of the book, “Take to the Bed (And Bring a Cake),” about the importance of giving yourself permission to rest when life gets overwhelming (and life gets overwhelming at times), evaluate whether what you do and how you present yourself to the world aligns with who you are, and make adjustments as necessary. This conversation takes place in the context of the wide variety of career opportunities that exist in the growing nuclear energy industry in East Tennessee. Be trained in a trade, get a community college education, make a mid- to late-career shift that better aligns with your values – the possibilities are endless. Naomi is the founder and principal of The Maven Consulting. Learn more about Naomi The Maven here: https://www.naomithemaven.com/about Naomi is a long-time resident of East Tennessee. She attended Johnson University where she graduated with a double major in Music and Theology. She was hired as the Executive Director of CASA of the Tennessee Heartland in 2010. While there she expanded the geographic service area, more than doubled the budget, created an endowment and reserve as well as increased volunteer numbers by double and retention rates from 41% to 92%. Naomi served on the Tennessee CASA Board and as a Regional Coordinator which allowed her to win and administer grants for the East Region as well as create regional marketing campaigns. She graduated from King University with her MBA in Marketing in 2012. In May of 2015, she was hired as the Executive Director of the United Way of Anderson, Campbell, Morgan and Scott Counties where she increased the budget by 42% as well as the geographic service area. She revised and rebuilt the grant-making process as well as created several community initiatives. She implemented annual Community Needs Assessments and provided technical training and support to other nonprofits. She is passionate about helping others thrive. Naomi is the Founder and Principal Consultant at The Maven Consulting and Doctoral Candidate at Carolina University where she is researching Nonprofit Executive Burnout. Naomi is a graduate of the Consortium for Social Enterprise Effectiveness through the University of Tennessee, Leadership Oak Ridge, Leadership Anderson County, and East Tennessee Regional Leadership Association. She is the Chair of Explore Oak Ridge, Past-President of the Rotary Club of Oak Ridge, Past-President of the Altrusa Club of Oak Ridge, a founding member of the Anderson County Young Professionals, a board member of the Oak Ridge Center for Leadership and Community Development and the Oak Ridge Land Bank. She has served as the President of the United Ways of Tennessee and as a Regional Representative on the TN CASA Association Board. In 2017 she was named the Anderson County Chamber Young Professional of the Year, was the 2018 recipient of the East Tennessee Economic Council's Postma Young Professional Medal and the 2021 Oak Ridge Chamber Young Professional of the Year. She lives and plays in Oak Ridge with her husband Ryan, dog Winnie, and 3 cats Jerome, Miley and Rhaenyra. They are a foster family with a heart for teenagers.

Moving the conversation on social mobility out of the boardroom and into the mainstream, the Lady Mayor Dame Susan Langley will set out her ambition to connect people with opportunity and “unsquare” the Square Mile: ensuring nobody has to fit in a certain box to thrive in the UK's financial capital. Joined by an expert panel, she'll ask how we can change people's view of the City and break down barriers that might hold people back from fulfilling their potential.  This lecture was recorded by Lady Mayor Alderwoman Dame Susan Langley on the 13th of April 2026 at Bernard's Inn Hall, LondonAlderwoman Dame Susan Langley became Lady Mayor of London 7th November 2025. She is the 697th Lord Mayor, the third woman to hold the office, and the first to be styled “Lady Mayor”.Dame Susan Langley is Chair of Gallagher UK, and the Senior Independent Director for UKAR (Northern Rock Asset Management and Bradford and Bingley). Previously she was the Lead Non-Executive Director for the Home Office, a Trustee for Macmillan Cancer, CEO Financial & Professional Services at the Department for International Trade (DIT), Executive Director North America and Market Development for Lloyd's of London, Director of Lloyd's Asia and Chairman of Lloyd's Japan. Prior to this, Susan held various Insurance Board positions. She joined the Insurance Market from PriceWaterhouseCoopers where she was a Principal Consultant working with a range of FTSE 100 companies.A founding member of the Government Women's Business Council, she is a past recipient of the Insurance Institute of London (IIL) President's Award, the FS Women in the City Achievement Award, Women to Watch, Leading Women in Reinsurance and top 20 inspirational City Women. Born in the East End, she is passionate about social mobility and involved in a number of charitable and mentoring roles. In 2015 she received an OBE for services to women in business and in 2023, a DBE for public service to the financial services industry. Dame Susan graduated (BSc Hons) from Southampton University and married Gary in 2003. She is a Liveryman of the Insurers and Drapers and a Freeman of the Goldsmiths. Dame Susan is the Alderwoman for the City of London Aldgate Ward and served as Aldermanic Sheriff of the City of London 2023/2024.The transcript of the lecture is available from the Gresham College website: https://www.gresham.ac.uk/watch-now/lady-mayor-26Gresham College has offered free public lectures for over 400 years, thanks to the generosity of our supporters. There are currently over 2,500 lectures free to access. We believe that everyone should have the opportunity to learn from some of the greatest minds. To support Gresham College's mission, please consider making a donation: https://www.gresham.ac.uk/get-involved/support-us/make-donation/donate-today Website:  https://gresham.ac.ukX: https://x.com/GreshamCollegeFacebook: https://facebook.com/greshamcollegeInstagram: https://instagram.com/greshamcollegeBluesky: https://bsky.app/profile/greshamcollege.bsky.social TikTok: https://www.tiktok.com/@greshamcollegeSupport Us: https://www.gresham.ac.uk/get-involved/support-us/make-donation/donate-todaySupport the show

NDC-12 might seem like a minor data change. But in practice, it affects far more than the code itself.  In this episode, Reid Jackson and Liz Sertl speak with Rose Campasano, Principal Consultant of Global Compliance & Enterprise Systems at Criterion Consulting, about what companies need to do now to prepare for the NDC-12 transition. Rose explains how NDC-12 impacts labeling, scanning, software systems, and business processes across the healthcare supply chain. She also highlights the complexity of supporting both 10-digit and 12-digit codes during the transition, and why coordination across partners is critical. This is not just an IT task. It is a long-term program that requires alignment across finance, quality, regulatory, and operations teams. In this episode, you'll learn: Why NDC-12 affects systems, processes, and partners across the supply chain How the transition period creates complexity with multiple code formats The steps companies can take now to prepare for a smoother rollout Things to listen for: (00:00) Introducing Next Level Supply Chain (02:07) What NDC-12 means and its impact (05:32) The transition from NDC 10 to NDC-12 (12:41) Why NDC-12 is not just an administrative update (16:44) How Sunrise 2027 overlaps with NDC-12 planning (19:49) The departments that need to be involved in the NDC-12 transition (27:30) First steps for NDC-12 readiness (35:13) Rose's favorite tech Connect with GS1 US: Our website - www.gs1us.orgGS1 US on LinkedIn Register for GS1 Connect 2026, happening June 9 to 11 in Las Vegas, and get 10% off with the promo code GS1USPOD10 at connect.gs1us.org. Connect with the guest: Rose Campasano on LinkedInVisit Criterion Consulting at criterionc.com

Are you constantly chasing funding but still struggling to build sustainable growth?In this episode of A Modern Nonprofit Podcast, Tosha Anderson sits down with Drew Reynolds, Principal Consultant at Common Good Data, to break down why so many nonprofits are stuck in the funding trap and what to do about it.With increasing funding uncertainty and limited capacity, nonprofit leaders are being forced to rethink their fundraising strategy. The key is not doing more. The key is getting clear on your mission and proving your impact.In this episode, you will learn:Why nonprofits get stuck in the starvation cycleHow the Clarity Impact Fundraising framework drives sustainabilityHow to improve donor retention through impact storytellingPractical ways to measure impact without overwhelmHow to align your team around mission and resultsIf you want to build a more sustainable nonprofit and stop chasing funding, this episode is for you.Check out the full episode and blog here: https://thecharitycfo.com/nonprofit-funding-sustainability/Connect With Drew Online

Planned giving is often seen as complex and intimidating, but is it really that complicated?  Today's conversation takes a closer look at what planned giving truly involves and why many organizations may be approaching it the wrong way. This episode uncovers simple yet powerful ideas that can transform how fundraisers think about long-term giving! Tess Conrad is the Founder & Principal Consultant at Full Potential Fundraising. She helps small fundraising teams build and grow effective planned giving programs. The discussion covers key myths, strategies, and practical insights on planned giving. Tess explains that planned giving is often overcomplicated by focusing too much on tax and estate planning, when the real role of fundraisers is to inspire donors. She emphasizes that planned giving is not limited to wealthy donors, but includes loyal supporters with long-term potential.  The conversation also highlights the importance of a strong base of loyal donors, a long-term mindset, and meaningful engagement rather than just pledges. Tess further shares insights about using simple tools such as interest checkboxes, maintaining consistent communication, and aligning giving opportunities with donors' values. Overall, she presents planned giving as a trust-based, relationship-driven strategy that can significantly strengthen overall fundraising efforts. In this episode, you will be able to:  Understand planned giving beyond technical details. Recognize common myths in planned giving. Identify loyal donors as key prospects. Assess readiness for planned giving. Adopt a long-term fundraising mindset. Get all the resources from today's episode here.  Support for this show is brought to you by Donor Perfect. Our friends at Donor Perfect really understand fundraising on so many levels. Stay aligned while working online with a seamless and secure payments experience for your donors and your team. Empower donors to give where they are, whenever they like, automate data entry, and process online, monthly, and mobile payments, and accept payments over the phone. Connect with me:  Instagram: https://www.instagram.com/_malloryerickson/ Facebook: https://www.facebook.com/whatthefundraising YouTube: https://www.youtube.com/@malloryerickson7946 LinkedIn: https://www.linkedin.com/mallory-erickson-bressler/ Website: malloryerickson.com/podcast Loved this episode? Leave us a review and rating here: https://podcasts.apple.com/us/podcast/what-the-fundraising/id1575421652 If you haven't already, please visit our new What the Fundraising community forum. Check it out and join the conversation at this link. If you're looking to raise more from the right funders, then you'll want to check out my Power Partners Formula, a step-by-step approach to identifying the optimal partners for your organization. This free masterclass offers a great starting point

In this episode, Abid Bodla, CEO & Principal Consultant at Novizant, shares how organizations can bridge the gap between AI demos and real-world implementation, highlighting the importance of integration, executive buy-in, and scalable platforms.

In this episode, Abid Bodla, CEO & Principal Consultant at Novizant, shares how organizations can bridge the gap between AI demos and real-world implementation, highlighting the importance of integration, executive buy-in, and scalable platforms.

The landscape for federal contractors has changed overnight. With the revocation of Executive Order 11246, the dramatic restructuring of the OFCCP, and the finalized 2026 federal budget, the “old way” of managing affirmative action is officially obsolete. Is your organization prepared for the new enforcement era? Join Jobsync for an exclusive virtual briefing led by a premier employment law attorney and compliance consultant. We'll cut through the noise of the recent agency downsizing to show you exactly where the Department of Labor is shifting its focus—and where your greatest legal risks now lie. Speakers: Amanda Bowman is Director and Principal Consultant at DCI Consulting Group in the Workforce Analytics and Compliance Strategy team. Amanda joined DCI as an Analyst in September 2010. Amanda provides clients with guidance on EEO and affirmative action statutes and regulations to meet the OFCCP compliance requirements. Amanda's primary focus is to provide support for clients on affirmative action planning, compensation equity analyses, audits, and employment discrimination. She also is involved in testing and selection projects, including job analyses, test validation, and validity generalization research.  Sheila Abron is a partner at Fisher Phillips, LLP. Certified as a Specialist in Employment and Labor Law by the South Carolina Supreme Court, Sheila represents companies and educational institutions—large and small—as they navigate employment issues related to hiring, discipline, investigations, employment discrimination, unemployment, and other related issues. As Chair of the Firm's Government Contracting, Compliance, and Reporting practice group, she has extensive experience providing compliance advice to federal contractors on affirmative action and OFCCP regulations and audits. Sheila also has a wealth of experience working on collective actions under the Fair Labor Standards Act (FLSA) and class actions under wage and hour state laws. She is a member of the National Association of College and University Attorneys (NACUA). Learn more about your ad choices. Visit megaphone.fm/adchoices

In this Expert Spotlight episode of the HerSuiteSpot Podcast, Marsha Guerrier sits down with Kimber Olson, Founder, CEO, and Principal Consultant of Juniper & Pine Consulting, LLC. An enrolled member of the Chiricahua Apache Mimbres Band Nation, Dr. Olson designs and delivers culturally grounded, healing-centered trainings for Tribal Nations. Her work centers Indigenous regulation, trauma-responsive systems, and stewardship-based leadership — bridging Indigenous knowledge systems, neuroscience, and community practice to strengthen family well-being, staff wellness, and social service ecosystems. With more than thirty years of experience partnering with Indigenous and Alaska Native communities, Kimber brings deep relational wisdom to conversations about leadership, systems change, and care. This episode invites listeners to rethink leadership not as control, but as stewardship — and to understand how culture itself can be a governing framework for sustainable impact.

Melanie Disse is the Principal Consultant and Tech Adviser to Melanie Disse Consulting. Melanie Disse Consulting is a CX & VoC consulting firm helping businesses leverage CX as a key competitive differentiator to drive business performance through understanding customer experiences. Melanie is based in Auckland, New Zealand. In this conversation with Peter Ryan, Melanie outlines how companies can more effectively obtain feedback from customers and how to make use of this feedback. Most companies struggle to turn customer feedback into action and many are still relying on the surveys that customers hate completing.  Is there a better way to engage customers and get productive feedback? https://www.linkedin.com/in/melanie-disse/ https://www.melaniedisseconsulting.com/   Summary: Mark Hillary and Peter Ryan discuss the importance of leveraging customer insights to drive great customer experience (CX) with Melanie Disse, a consultant from New Zealand. Melanie highlights the need for organizations to move beyond just collecting feedback to actually acting on it. She identifies three stages: listen, analyze, and act, emphasizing the challenges in breaking down silos and using technology to unify data from various sources. Melanie also notes the global phenomenon of poor customer service and the necessity for organizations to implement feedback to improve CX.  They conclude by promoting the CX Outsourcers event in Ottawa, where Melanie will be speaking.

In this episode, Liz Hutson, Principal Consultant, Owner at EGH, LLC, shares how leaders can drive successful change by clearly communicating the why behind decisions. She explains how connecting organizational goals to individual impact helps teams move from confusion to alignment and action.

What if video could shave 20 minutes off your leadership meetings and help your team come prepared with the right questions?In this episode, Matt sits down with Chris King, Principal Consultant at CRK Learning LLC, to explore how project managers working in L&D can use video to communicate more effectively.Chris manages a multimillion-dollar e-learning project with a team of around 25 people, and he's found that recording video walkthroughs of spreadsheets, creating how-to videos for SMEs, and sharing quick video updates in place of emails can transform how a project runs.The conversation covers Chris's take on the three core types of PM communication, the tools he relies on day-to-day, and why working with the right team matters as much as having the right process.Chris also shares his thoughts on using visuals in presentations, why he prefers icons and process flows over cinematic imagery, and what the future of AI-driven video could look like in learning experiences.Learning points from the episode include:00:00 – 00:48 Introduction00:48 – 01:27 Chris's background and PMP certification01:27 – 03:12 Being a ‘gist person' as a project manager03:12 – 05:41 The three types of project management communication05:41 – 07:07 Chris' preferred tools: ClickUp, Excel, PowerPoint, and Slack07:07 – 09:05 Using video for project reports and leadership meetings09:05 – 10:42 Using video to onboard subject matter experts10:42 – 12:55 How teams respond to video communication12:55 – 16:16 Visuals in presentations, AI image generation, and Chris's visual style16:16 – 18:07 Experimenting with AI video in practice modules18:07 – 20:39 Using video like an email and advice for the hesitant20:39 – 23:13 Speed round23:13 – 24:03 How to connect with Chris24:03 – 24:23 Chris's final take24:23 OutroImportant links and mentions:Connect with Chris on LinkedIn: https://www.linkedin.com/in/kingpin/Learn more about Camtasia: https://www.techsmith.com/camtasia/Explore Snagit: https://www.techsmith.com/snagit/Learn more about Audiate: https://www.techsmith.com/camtasia/audiate/

What's Really Happening Right Now in Sustainability Hiring They're back! Catherine Harris and Richard Kent of Acre — the global leader in sustainability recruitment — return for our first-ever repeat interview… and for very good reason. Their Season 3 episode was one of our most popular, and the sustainability job market has shifted dramatically since we last talked. Catherine, Acre's Executive Director of Sustainable Business for the Americas, and Richard, a Principal Consultant specializing in sustainability and technology leadership, share what's really happening behind the hiring headlines and offer advice on how professionals in this space should position themselves. We also discuss why hiring timelines have doubled, how AI is reshaping the talent landscape, and what Catherine and Richard are telling candidates right now about building resumes, rethinking job titles and staying sharp in a tough market. Have a question for us? Email us today at engagingesg@gmail.com! Learn more about us at https://bit.ly/EngagingESGpod. Show Links Learn more about Catherine Harris. Learn more about Richard Kent. Learn more about Acre. Read Ride the Waves from Futerra. Read LinkedIn Green Skills Report.  Read Termination Shock by Neal Stephenson. Read New York 2140 by Kim Stanley Robinson. Read Alison Taylor Higher Ground.  Read Solitaire Townsend's Solitaire's Storytelling.  Read Andrew Winston.   Our theme music is "Lost in Translation" by Wendy Marcini and Elvin Vangard. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Liz Hutson, Principal Consultant and Owner at EGH, LLC, shares practical strategies for resilient project planning.

In this episode, Ann M. Richardson, MBA, Founder and Principal Consultant at LeadWell Healthcare Consultants, shares the key challenges and opportunities she sees across healthcare, from access constraints and clinician burden to responsible AI adoption. She discusses how thoughtful technology partnerships can better support care teams, improve patient engagement, and help leaders navigate complexity with credibility and compassion.