HfS Podcast-As-a-Service

In this edition of the HfS Podcast-as-a-Service, we talk with Christine Ferrusi-Ross, author of the 2016 HfS Blueprint Guide to Emerging Blockchain Services In BFSI. Christine discusses the evaluation of the market for blockchain services and the offerings of some early explorer service providers. Plus, she shares what’s available today and where providers are evolving.

In this edition, we go live to the Ritz-Carlton in White Plains, NY, where HfS held Cognition from September 14 – 16. The event featured a broad discussion of the future of services—including Intelligent Automation, Digital Trust, the As-a-Service Economy, Design Thinking, and Digital. An enviable roster of thought leaders filled the room, eager to dig into the major issues facing the industry. A highlight of the event was Gerd Leonhard, renowned futurist, author and humanist, who led off the general session on day 2 with a riveting keynote entitled: Human Ethics As An Evolutionary Compass To follow along, you can download the slides Gerd used for his talk at futuristgerd.com.

In this edition, we feature a conversation between HfS CEO and Chief Analyst, Phil Fersht and Gajen Kandiah--executive Vice president for business process services and digital works at Cognizant. In March and April of 2016, with input from the Cognizant Center for the Future of Work and the Cognizant BPS practice HfS Research surveyed more than 370 enterprise service buyers. The key objective was to understand how the operational fabric of enterprises is being impacted by new standards, Automation, As-a-Service delivery models, SMAC-based digital process change and mandates from the C-Suite to restrict labor recruitment initiatives. The results show a fundamental shift in organizational thinking from the old silioed approaches to sourcing.

It is an understatement to say the Oil & Gas industry is dealing with a tremendous amount of turmoil and change. This leads to changing needs and requirements when it comes to IT, business process and engineering services. In this HfS Podcast-As-a-Service, we chat with Derk Erbé, author of the HfS Blueprint report that looks at the services provided by 13 providers across Upstream, Midstream and Downstream, based on exhausting research with service buyers, how these meet the needs of Oil & Gas clients and the state of attainment of the As-a-Service Economy.

The 2016 HfS Population Health and Care Management Blueprint Report covers themes in Business Process Services, focusing on Business Process Outsourcing and Business Process As-a-Service as well as an analysis of 10 service providers in this industry. It’s about how clients and service providers are using automation, analytics, and BPaaS business models to enable population health and care management to impact health, medical and administrative outcomes. Services include healthcare consumer engagement, care management, utilization management, and performance management.

​The 2016 HfS ServiceNow Services Blueprint Report continues our theme of looking at the services sets around the planning, implementation, management and operations of leading Software-As-a-Service platforms. The scope is exclusively focused on services and NOT technology, functions and features.

On this edition, we talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.

We talk with HfS EVP Jamie Snowdon about the leading Business Process Outsourcing suppliers by revenue, giving the HfS view of the Top 50 providers globally.

On Episode 2 of The HfS Podcast As-a-Service, we head out on location to the St. Regis Hotel, where HfS held Vision 2020 for Intelligent Operations on May 26 and 27. Today, we feature HfS CEO and Chief Analyst, Phil Fersht, looking at The State of the As-a-Service Economy and Intelligent Operations.

On Episode 1 of The HfS Podcast As-a-Service, we head out on location to the St. Regis Hotel, where HfS held Vision 2020 for Intelligent Operations on May 26 and 27. We’re featuring Fred McClimans, Research Vice President, Security. Fred delivered a talk, entitled Intelligent Security: Transforming Cyber Risks into Digital Trust. A bit later, Christine Ferrusi Ross, Research Vice President, Strategy and Product Development, joins Fred for a discussion.