Processes by which design concepts are developed
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In this episode of Crazy Wisdom, host Stewart Alsop talks with Jessica Talisman, founder of Contextually and creator of the Ontology Pipeline, about the deep connections between knowledge management, library science, and the emerging world of AI systems. Together they explore how controlled vocabularies, ontologies, and metadata shape meaning for both humans and machines, why librarianship has lessons for modern tech, and how cultural context influences what we call “knowledge.” Jessica also discusses the rise of AI librarians, the problem of “AI slop,” and the need for collaborative, human-centered knowledge ecosystems. You can learn more about her work at Ontology Pipeline and find her writing and talks on LinkedIn.Check out this GPT we trained on the conversationTimestamps00:00 Stewart Alsop welcomes Jessica Talisman to discuss Contextually, ontologies, and how controlled vocabularies ground scalable systems.05:00 They compare philosophy's ontology with information science, linking meaning, categorization, and sense-making for humans and machines.10:00 Jessica explains why SQL and Postgres can't capture knowledge complexity and how neuro-symbolic systems add context and interoperability.15:00 The talk turns to library science's split from big data in the 1990s, metadata schemas, and the FAIR principles of findability and reuse.20:00 They discuss neutrality, bias in corporate vocabularies, and why “touching grass” matters for reconciling internal and external meanings.25:00 Conversation shifts to interpretability, cultural context, and how Western categorical thinking differs from China's contextual knowledge.30:00 Jessica introduces process knowledge, documentation habits, and the danger of outsourcing how-to understanding.35:00 They explore knowledge as habit, the tension between break-things culture and library design thinking, and early AI experiments.40:00 Libraries' strategic use of AI, metadata precision, and the emerging role of AI librarians take focus.45:00 Stewart connects data labeling, Surge AI, and the economics of good data with Jessica's call for better knowledge architectures.50:00 They unpack content lifecycle, provenance, and user context as the backbone of knowledge ecosystems.55:00 The talk closes on automation limits, human-in-the-loop design, and Jessica's vision for collaborative consulting through Contextually.Key InsightsOntology is about meaning, not just data structure. Jessica Talisman reframes ontology from a philosophical abstraction into a practical tool for knowledge management—defining how things relate and what they mean within systems. She explains that without clear categories and shared definitions, organizations can't scale or communicate effectively, either with people or with machines.Controlled vocabularies are the foundation of AI literacy. Jessica emphasizes that building a controlled vocabulary is the simplest and most powerful way to disambiguate meaning for AI. Machines, like people, need context to interpret language, and consistent terminology prevents the “hallucinations” that occur when systems lack semantic grounding.Library science predicted today's knowledge crisis. Stewart and Jessica trace how, in the 1990s, tech went down the path of “big data” while librarians quietly built systems of metadata, ontologies, and standards like schema.org. Today's AI challenges—interoperability, reliability, and information overload—mirror problems library science has been solving for decades.Knowledge is culturally shaped. Drawing from Patrick Lambe's work, Jessica notes that Western knowledge systems are category-driven, while Chinese systems emphasize context. This cultural distinction explains why global AI models often miss nuance or moral voice when trained on limited datasets.Process knowledge is disappearing. The West has outsourced its “how-to” knowledge—what Jessica calls process knowledge—to other countries. Without documentation habits, we risk losing the embodied know-how that underpins manufacturing, engineering, and even creative work.Automation cannot replace critical thinking. Jessica warns against treating AI as “room service.” Automation can support, but not substitute, human judgment. Her own experience with a contract error generated by an AI tool underscores the importance of review, reflection, and accountability in human–machine collaboration.Collaborative consulting builds knowledge resilience. Through her consultancy, Contextually, Jessica advocates for “teaching through doing”—helping teams build their own ontologies and vocabularies rather than outsourcing them. Sustainable knowledge systems, she argues, depend on shared understanding, not just good technology.
In this episode of, Phil and Barry engage in a rich conversation with CX Transformation Strategist, Author, and Podcaster Jenessa Carder about her journey from Boston to Japan and the cultural insights she has gained along the way. We discuss the importance of empathy in design, the challenges of being a foreigner in Japan, and how personal stories can enhance design practices. Jenessa shares her experiences with inclusivity in design and the power of storytelling, as well as her recent projects, including her book "The Curious Nail Who Stuck Out", and the resultant podcast, "The Curious Nail". This conversation emphasizes the significance of understanding diverse perspectives and the role of design in creating inclusive experiences. Enjoy!Drinks: Devil's Purse Brewing Co. Handline Kölsch, Glaabsbräu Pilsener, Tully's Barista Black CoffeeLinks: https://expressanything.squarespace.com/curiousnail
Welcome back to the show! In this week's episode, I chat with Allen Carroll, former Chief Cartographer at National Geographic and part of Esri's StoryMapsteam. We talk about his new book, Telling Stories with Maps, which explores how maps can communicate meaning, emotion, and narrative. Allen shares his journey from analog map design to interactive, multimedia storytelling—and how digital tools are transforming the way we visualize place and data. We also discuss design choices, the balance between creativity and accessibility, and why storytelling is at the heart of effective communication. It's a fascinating look at the intersection of geography, design, and technology.Check out Allen's book on Amazon or wherever you get your books.Subscribe to the PolicyViz Podcast wherever you get your podcasts.Become a patron of the PolicyViz Podcast for as little as a buck a monthFollow Giorgia on Twitter and find her book “This is Me and Only Me” on AmazonFollow me on Instagram, LinkedIn, Substack, Twitter, Website, YouTubeEmail: jon@policyviz.com
SummaryIn this episode we interview Scott McLeod. Scott is the Chief Brand Officer of Resident, a direct-to-consumer company that designs and sells home furnishings such as mattresses and bedding. They were acquired by Ashley in 2024 for $1 billion.Scott and I chat about his background in design thinking and how it has fueled his passion for experimentation, whether it's building scrappy MVPs with minimal investment or creating environments where failure is not just accepted, but expected as part of innovation. He shares how he's helped scale teams while preserving that test-and-learn mindset, why setting clear success criteria is crucial and how to gracefully let go of ideas that don't deliver.We also dive into the unique challenges of experimenting with physical products versus digital ones, the role of customer feedback in shaping subjective experiences like comfort, and his optimism for how AI and data-driven decision-making will transform the future of product experimentation.I thoroughly enjoyed reconnecting with Scott since our days back at Neo together, and I'm confident you'll learn a lot from our conversation in this episode. Guest LinksLinkedIn Profile: https://www.linkedin.com/in/mescottmcleod/Website: https://www.residenthome.com/ Is your team guessing which experiments to run? Discover proven ways to test your ideas before you invest. With the Precoil Experiment Library, you'll find the right experiment for every assumption.
In dieser besonderen Folge von Zoomer meets Boomer treffen nicht nur zwei Generationen aufeinander, sondern auch zwei Reverse-Mentoring-Duos. Oskar & Michael auf der einen Seite: Sohn und Vater. Miriam & Michaela auf der anderen: Facilitatorin / Designerin und erfahrene Gründerin. Was uns verbindet: Wir alle arbeiten in generationenübergreifenden Tandems, in denen Neugier älter wird und Erfahrung jünger bleibt. Miriam und Michaela leben das seit Jahren, als Team zwischen London und Weinsberg, zwischen digitaler Produktentwicklung und systemischer Moderation. Gemeinsam bringen sie das zusammen, was in vielen Organisationen noch getrennt gedacht wird: Technologie und Haltung, Tempo und Tiefe, Struktur und Sinn. Im Gespräch geht es daher nicht nur um Meetings, sondern um weit mehr. Wir sprechen über Führung, psychologische Sicherheit, Räume für echte Begegnung und die Kunst, Zusammenarbeit zu gestalten, die inspiriert statt erschöpft. Unsere Fragen in der Folge: Wie sieht Mentoring in der Praxis aus, jenseits von Buzzwords? // Was können erfahrene Führungskräfte von jungen Facilitator:*innen lernen und was umgekehrt? // Welche Prinzipien aus Design Thinking und systemischer Moderation helfen, komplexe Teams zu führen? // Und warum ist gute Moderation eigentlich eine Form von Leadership? Unsere Fünf Takeaways aus der Folge: 1. Generationen als Ressource. Wenn Erfahrung und Neugier zusammenkommen, entsteht Innovation und nicht nur Reibung. 2. Führung ist Facilitation. Wer Menschen führt, muss Räume halten, in denen andere sich entfalten können. 3. Tiefe schlägt Tempo. In einer Welt voller Tools und Meetings braucht es Momente des Innehaltens, Zuhörens und Sortierens. 4. Design trifft System. Design Thinking öffnet, systemische Moderation verankert, beides zusammen schafft nachhaltige Veränderung. 5. Reverse Mentoring funktioniert, wenn Vertrauen da ist. Beide Seiten müssen bereit sein, ihre Komfortzone zu verlassen und wirklich voneinander zu lernen. Am Ende bleibt uns ein schönes gemeinsames Bild: Zwei Generationenpaare: eins Weiblich, eins männlich, die sich gegenseitig spiegeln und gemeinsam zeigen, was New Work im besten Sinne bedeuten kann: Neugierig bleiben. Verantwortung teilen. Und die Zusammenarbeit zwischen den Generationen bewusst zu gestalten.
In this podcast episode, Greg Glynn, founder & CEO of Pliable and John Coyle, founder & CEO of the Art of Really Living discussed John's extensive background in sports, academia, and media. John shared his journey from Olympic athlete to motivational speaker and author, discussing his experiences in cycling, speed skating, and his work in innovation and design thinking. The conversation concluded with discussions about John's upcoming role as an Olympic analyst, his approach to handling stress and performance. Olympic Athlete's Career Transition Journey John shared his journey from a young athlete to an Olympic silver medalist and his subsequent career transition. He discussed his early love for cycling and speed skating, his struggles and eventual success in the Olympics, and how he reinvented himself after retiring from competitive sports. John emphasized the importance of focusing on one's strengths and highlighted a pivotal moment when he realized his impact on a young skater, which led to a significant shift in his identity and career path. He now works as an analyst for NBC during the Olympics and is a motivational speaker, sharing his story to inspire others. From Athlete to Inspirational Speaker John shared his journey from being an Olympic athlete to becoming a successful public speaker and author. He discussed how a colleague encouraged him to give a TED Talk, which led to numerous speaking opportunities and the development of his personal brand. John emphasized the importance of storytelling and the impact of his talks, highlighting that he never knew who he would reach or inspire with his words. Design Thinking and Innovation Insights John discussed his career in innovation and design thinking, highlighting his experience studying under David Kelly at Stanford and his work with IDEO. He emphasized the importance of design thinking, a creative problem-solving methodology, and shared that his talks focus on reframing problems to achieve better outcomes. John explained his approach of designing for strengths rather than fixing weaknesses and helping athletes manage stress to perform better. Stress Management Through Athlete's Mindset John discussed his approach to handling stress by adopting an athlete's mindset, emphasizing the importance of gamifying challenges to alter neurochemical balance and improve performance. He also explored the concept of slowing down the perception of time, drawing from his upcoming book "Counterclockwise," and shared his previous works, including "The Time Manifesto" and "Design for Strengths." Greg appreciated John's positive approach and suggested ways to share this information with a broader audience. Embracing Challenges for Growth John shared his journey of pursuing adventures and writing about them for the past decade, emphasizing the importance of investing time in high-risk, high-reward opportunities. Greg discussed his plans to launch an online course to help athletes and parents understand NIL (Name, Image, and Likeness) opportunities, acknowledging the rapidly changing landscape of sports and the need to leverage his strengths as a broadcaster. Both agreed on the value of using one's unique skills and embracing challenges to achieve personal and professional growth. Remote Olympics Analyst Role Discussion John and Greg discussed John's upcoming role as an analyst for the Olympics, which will be held remotely from Stanford, Connecticut, due to budget constraints. John expressed his disappointment at not being on-site, as he values the in-person experience and real-time communication with coaches and team members. Greg shared his own experience of remote broadcasting during COVID-19 and acknowledged the challenges of not being physically present at the event. They agreed to stay in touch and potentially collaborate in the future, with John offering his services as a keynote speaker for Greg's athletes transitioning out of sports. Links: johnkcoyle.com PliableMarketing.com How to connect with John: https://www.linkedin.com/in/johnkcoyle1/ https://www.instagram.com/coylejohnk/ https://www.facebook.com/johnkcoyle/ https://www.youtube.com/@JohnKCoyle1 Email: info@johnkcoyle.com
Margaux Pluska est cheffe de projet communication depuis 10 ans au Centre Hospitalier d'Annecy et ancienne apprenante de la formation Design Thinking en Santé.Dans cet épisode, elle nous raconte comment elle a résolu un problème qui touche de nombreuses équipes : comment valoriser le travail accompli quand les projets disparaissent une fois terminés ?En effet, jusqu'à présent, son service de communication ne gardait aucune trace des projets finalisés, il était donc impossible d'apprendre de ses réussites ou de ses erreurs, et encore moins de valoriser le travail effectué auprès de la direction.En suivant la formation DTS, elle a été marquée par la simplicité de la méthode. Plutôt que de chercher une solution complexe, Margaux est allée interroger directement ses collègues pour comprendre leurs besoins réels. Résultat : un fichier Excel partagé, simple, que toute l'équipe s'est approprié.Mais l'impact va bien au-delà de cet outil. Cette démarche a renforcé la dynamique d'équipe, créé plus de confiance et de sérénité, et surtout, ouvert les yeux de Margaux sur une évidence : on ne trouve pas les meilleures solutions tout seul.Aujourd'hui elle est convaincue que pour mener des projets transformateurs, il faut mettre plusieurs profils autour de la table, ne pas hésiter à embarquer des métiers auxquels on n'aurait pas pensé, et surtout ne pas se mettre de barrières.Vous aussi, vous souhaitez construire vos projets avec plus de confiance et d'impact ?Rejoignez la prochaine promotion de la formation Design Thinking en Santé en janvier 2026Informations et inscriptions : https://lowpital.care/formations/design-thinking-santeCrédits de l'épisodeInterview : Aude NyadanuMusique : Aude Nyadanu & Pierre RoquinMontage : Charline Yao
Cześć, Zapraszam na kolejny odcinek podcastu BSS bez tajemnic. Tym razem wchodzimy w świat myślenia projektowego, czyli Design Thinking – metody, która w ostatnich latach zdobywa serca przedsiębiorców, strategów i innowatorów. Moimi gośćmi są Agnieszka Sito, CEO agencji digitalowej 25Wat, oraz Joanna Wróblewska, strateg marketingowy i certyfikowana moderatorka metody Design Thinking.W naszej rozmowie przyglądamy się temu, czym właściwie jest Design Thinking – dlaczego to nie tylko narzędzie kreatywne, ale przede wszystkim biznesowe podejście do rozwiązywania problemów. Zastanawiamy się, jak tę metodę wykorzystać w marketingu, HR, sprzedaży czy w procesach zarządczych, niezależnie od wielkości firmy. Rozmawiamy też o trzech filarach skutecznego projektowania: empatii, wdrażaniu i opłacalności rozwiązań.Asia i Agnieszka tłumaczą, jak dzięki tej metodzie przedsiębiorcy mogą lepiej zrozumieć swoich klientów, unikać kosztownych błędów i szybciej testować nowe pomysły – od MVP po innowacyjne produkty cyfrowe. Pojawia się też wątek roli sztucznej inteligencji w procesach kreatywnych – jako wsparcia, a nie zastępstwa dla ludzkiej empatii i intuicji.Wspólnie dochodzimy do wniosku, że Design Thinking to nie tylko zestaw narzędzi, ale sposób myślenia – mindset otwartości, eksperymentowania i odwagi w szukaniu rozwiązań, który sprawdza się zarówno w małych firmach, jak i w dużych organizacjach.Zapraszam do słuchania!Kluczowe punkty rozmowy:Design Thinking to metoda projektowa, która skupia się na zrozumieniu potrzeb użytkowników i tworzeniu innowacyjnych rozwiązań poprzez empatię, prototypowanie i testowanie.Metoda ta może być z powodzeniem stosowana w różnych działach firmy, od marketingu, przez HR, aż po zarządy, pomagając w rozwiązywaniu strategicznych wyzwań i optymalizacji procesów.Dzięki wykorzystaniu sztucznej inteligencji w procesie Design Thinking, możliwe jest szybsze i bardziej efektywne prototypowanie oraz walidacja rozwiązań, co pozwala oszczędzać czas i zasoby.Linki:Agnieszka Sito na Linkedin – https://www.linkedin.com/in/agnieszkasito/Joanna Wróblewska na Linkedin - https://www.linkedin.com/in/jowroblewska/Porozmawiaj o tym odcinku ze sztuczną inteligencją – https://bbs-bez-tajemnic.onpodcastai.com/episodes/vSaJadXpimA/chat **************************** Nazywam się Wiktor Doktór i na co dzień prowadzę Klub Pro Progressio https://proprogressio.com/pl/dzialalnosc/klub-pro-progressio/1 – to społeczność wielu firm prywatnych i organizacji sektora publicznego, którym zależy na rozwoju relacji biznesowych w modelu B2B. W podcaście BSS bez tajemnic poza odcinkami solowymi, zamieszczam rozmowy z ekspertami i specjalistami z różnych dziedzin przedsiębiorczości.Zapraszam do odwiedzin moich kanałów na:YouTube - https://www.youtube.com/@wiktordoktor Facebook - https://www.facebook.com/wiktor.doktor LinkedIn - https://www.linkedin.com/in/wiktordoktor/ Moja strona internetowa - https://wiktordoktor.pl/ Możesz też do mnie napisać. Mój adres email to - kontakt(@)wiktordoktor.pl **************************** Patronami Podcastu “BSS bez tajemnic” są: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński - https://www.linkedin.com/in/damian-rucinski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski - https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Ewelina Szindler - https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr. - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/ Wspaniali ludzie, dzięki którym pojawiają się kolejne odcinki tego podcastu. Ty też możesz wesprzeć rozwój podcastu na: Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Buy me a coffee - https://www.buymeacoffee.com/wiktordoktor Buycoffee.to - https://buycoffee.to/wiktordoktorBecome a supporter of this podcast: https://www.spreaker.com/podcast/bss-bez-tajemnic--4069078/support.
For business leaders, the struggle between efficiency and innovation is constant. How do businesses meet their customers' needs while also developing new and improved products and services? In the article “Why Design Thinking Works” from the September-October 2018 issue of Harvard Business Review, author Jeanne Liedtka of the University of Virginia's Darden School of Business writes “the structure of design thinking creates a natural flow from research to rollout.” She explains how this clear process helps teams break free of a variety of human tendencies that get in the way of innovation. In this episode, we bring you the narrated version of Liedtka's article.
Matthew Worwood is a full-time Digital Media Design faculty member at the University of Connecticut. He has research interests in Creativity, Design Thinking, and Co-Creativity using Generative AI tools and Digital Media. Outside of his research, Matthew is an experienced learning experience designer who works closely with K-12 educators on professional growth and teacher creativity. He is co-host of the Fueling Creativity in Education Podcast and has produced two low-budget documentary films that explore topics related to creativity in education. For further information: Teacher Roundtables: Teacher Roundtables – Voices in Education Worwood Classroom web site: Worwood Classroom - Worwood Classroom Learning to think inside the box with Teacher Creativity: Teacher Creativity - Worwood Classroom with online tutorial videos Music by license from SoundStripe: "Uptown Lovers Instrumental" by AFTERNOONZ "Miss Missy" by AFTERNOONZ "What's the Big Deal" by Ryan Saranich Copyright (c) 2025 Keith Sawyer
Send us a textIn this episode of The Company Road Podcast, Chris Hudson dives into the heart of organisational success with Dane Maddams, Director of Product at Culture Amp and Amplitude Product 50 leader.Dane specialises in the "messy middle": the ambiguous, unspoken tensions, and trust gaps that quietly hold firms back. Drawing on a fascinatingly diverse background from Toyota to the world of gaming, Dane shares his unique perspective on making high performance more human, actionable, and scalable. The chat explores the hidden costs of ignoring workplace psychology, the true nature of organisational change (spoiler: it's not a mere slogan), and how we can leverage AI to augment human connection, not replace it.This is a must-listen for product leaders, managers, and anyone keen to learn about the subtle shifts that differentiate a good company from a truly exceptional one.In this episode, you'll hear about:The definition of the "messy middle" (trust gaps, unspoken tension) and why it's the single biggest blocker to company success.Why real organisational change is slow, deliberate work—not just a slogan or a major re-org.How to balance the power of AI in performance tools (like 1:1s and goals) with the essential need for human connectionLessons in efficiency, process, and human-centred design learned from Dane's time at Toyota and in the VFX/Gaming industry.The critical importance of the "oxygen mask analogy" for leaders to prevent burnout and ensure sustained high performance.How to build performance tools that are truly human-centred and actionable.Key LinksDane Maddams' LinkedIn: https://www.linkedin.com/in/danemaddams/ Culture Amp: https://www.cultureamp.com/About our guestDane Maddams is Director of Product at Culture Amp and one of Amplitude's Product 50 leaders. He spends his time in the messy middle of product, culture, and psychology, building tools that power performance, 1-on-1s, goals, and development. Dane is passionate about making high performance more human, actionable, and scalable. Drawing on his background in structured environments like Toyota and fast-paced industries like Gaming/VFX, he is deeply curious about the intersection of empathy, AI, and sustainable high performance.About our hostOur host, Chris Hudson, is an Intrapreneurship Coach, Teacher, Experience Designer and Founder of business transformation coaching and consultancy Company Road.Company Road was founded by Chris Hudson, who saw over-niching and specialisation within corporates as a significant barrier to change.Chris considers himself incredibly fortunate to have worked with some of the world's most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with University of Melbourne in Innovation, and Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally.Support the showFor weekly updates and to hear about the latest episodes, please subscribe to The Company Road Podcast at https://companyroad.co/podcast/
Di episode podcast kali ini, kita kembali menghadirkan pembahasan lanjutan antara Ronald Suryaputra dan Yuliana, pakar parenting yang menggabungkan ilmu NLP, Design Thinking, dan Strength-Based Approach menjadi sebuah metode unik bernama Forte Communication. Kali ini, pembicaraan semakin dalam karena membahas bagaimana ketiga pendekatan itu membantu orang tua memahami anak, berkomunikasi lebih empatik, dan menumbuhkan rasa percaya diri yang autentik dalam diri anak.Yuliana menguraikan bagaimana NLP tidak hanya mengubah cara berpikir, tapi juga membantu orang tua keluar dari pola komunikasi negatif yang tanpa sadar diwariskan dari masa kecil. Melalui konsep mirroring dan rapport building, ia menunjukkan bahwa kedekatan sejati dengan anak tidak dibangun lewat kontrol, melainkan lewat koneksi emosional yang tulus. Sebuah pandangan yang menyentuh, namun tetap praktis diterapkan dalam keseharian.Tak kalah menarik, Design Thinking dihadirkan dalam konteks parenting. Hal ini merupakan cara baru melihat konflik dan tantrum bukan sebagai masalah, tapi sebagai peluang belajar bersama anak. Dari proses empati hingga ideasi, Yuliana menunjukkan bagaimana orang tua bisa menjadi "coach" yang membantu anak menemukan solusinya sendiri. Sementara pendekatan Strength-Based menantang pola pikir lama dimana setiap anak memiliki kecerdasan unik, dan tugas orang tua adalah mengenali serta menumbuhkannya, bukan menyeragamkannya.Dalam pembicaraan yang penuh insight ini, muncul banyak contoh nyata, mulai dari cara sederhana memvalidasi anak, menciptakan "flash card komunikasi" dengan pasangan, hingga bagaimana orang tua bisa memanfaatkan kekuatannya sendiri untuk membimbing tanpa menekan.
In this episode we interview JL Heather. He's the Manager Partner at Centered. Centered empowers organizations to innovate by fostering a culture of experimentation.JL and I explore the intricacies of innovation, design sprints, and the importance of leadership in fostering a culture of creativity and experimentation.We discuss the challenges of making innovation stick, the role of customer feedback, and the significance of using the right language to engage teams and leaders.JL emphasizes the need for a collaborative approach to problem-solving and the value of involving customers in the design process.Guest LinksLinkedIn Profile: https://www.linkedin.com/in/jlheather/Website: https://centered.work/ Is your innovation pipeline clogged? Uncover the risks, bottlenecks, and gaps holding your best ideas back. With the EMT Diagnostic, you'll get a clear, actionable plan to fix them.
In this conversation, host Stephen Anderson speaks with Danielle Ruddock, Design and Technology Teacher at Beenleigh State High School, about her work bringing design thinking into the primary classroom. Danielle shares strategies for integrating design thinking into HASS and Science, drawing on the Eight Ways of Learning and principles of Universal Design for Learning. She reflects on how introducing students to creative problem-solving early helps them transition into secondary design subjects with greater confidence and flexibility. As part of DATTA QLD's Professional Learning Series, Danielle will be leading an in-person workshop, Design Thinking in the Primary Setting, at Beenleigh State High School in Week 6, Term 4. Key themes: Design Thinking in primary education Linking HASS and Science through design processes Embedding Indigenous perspectives using the Eight Ways of Learning Universal Design for Learning and inclusive classroom strategies
Why we learn the most when we accept that we might be wrong.Effective communication isn't about having all the answers. As Astro Teller knows, it's about finding (and sometimes fumbling) your way through the questions.Teller is a computer scientist, entrepreneur, and inventor who serves as Captain of Moonshots at X, Alphabet's Moonshot Factory. In his work leading teams toward audacious solutions to seemingly unsolvable problems, he embraces what he calls “a learning journey,” where being wrong isn't the end, but the beginning. “As scary as it is to be wrong,” he says, it's a necessary part of the discovery process. Whether experimenting in the lab or testing our thoughts and opinions in conversation with others, it's about having the humility and curiosity to face the limits of our understanding. “When do you learn something? You learn something when you have a model about the world, and then you get some data that tells you you're wrong,” he says. “You learn nothing when you're right.”In this episode of Think Fast, Talk Smart, Teller and host Matt Abrahams discuss how embracing uncertainty drives innovation, why leaders should reward learning habits over outcomes, and how we learn the most when we're not afraid to find that we might be wrong.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Astro TellerAstro's Book: Sacred Cows Ep.70 Ideas Fuel Innovation: Why Your First Ideas Aren't Always the Best Ep.20 Question Your Questions: How to Spark Creativity in Your Communication Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:18) - Defining a Moonshot (04:21) - Building a Learning Machine (07:00) - Learning vs. Productivity (08:35) - Capturing and Sharing Learning (10:49) - Rewarding Habits, Not Outcomes (13:17) - Moonshot Success Stories (16:16) - The Power of Storytelling in Innovation (17:46) - Launching The Moonshot Podcast (19:37) - The Final Three Questions (25:27) - Conclusion ********Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.This episode is brought to you by Babbel. Think Fast Talk Smart listeners can get started on your language learning journey today- visit Babbel.com/Thinkfast and get up to 55% off your Babbel subscription.Support Think Fast Talk Smart by joining TFTS Premium.
Fluent Fiction - Dutch: Harmony in a Coffee House: A Tale of Structure & Creativity Find the full episode transcript, vocabulary words, and more:fluentfiction.com/nl/episode/2025-10-21-22-34-02-nl Story Transcript:Nl: In een gezellig koffiehuis in het hart van Amsterdam, met pompoenen en spinnenwebben als decoratie, zaten Sven en Marlies aan een hoektafeltje.En: In a cozy coffee house in the heart of Amsterdam, with pumpkins and cobwebs as decoration, Sven and Marlies sat at a corner table.Nl: Buiten dwarrelden de herfstbladeren door de smalle straten, terwijl binnen de geur van versgezette koffie de lucht vulde.En: Outside, the autumn leaves fluttered through the narrow streets, while inside, the scent of freshly brewed coffee filled the air.Nl: Sven en Marlies werkten samen aan een belangrijk project voor hun bedrijf.En: Sven and Marlies were working together on an important project for their company.Nl: Sven, een punctuele projectmanager, hield van strakke planningen en gedetailleerde spreadsheets.En: Sven, a punctual project manager, loved tight schedules and detailed spreadsheets.Nl: Marlies, daarentegen, was een creatieve designer die graag buiten de lijntjes kleurde.En: Marlies, on the other hand, was a creative designer who liked to think outside the box.Nl: "Het is cruciaal dat we onze deadline halen," begon Sven, terwijl hij zijn notitieboekje opensloeg.En: "It is crucial that we meet our deadline," Sven began, as he opened his notebook.Nl: Hij keek Marlies aan, vastberaden maar vriendelijk.En: He looked at Marlies, determined but friendly.Nl: "We moeten ervoor zorgen dat alles volgens plan verloopt."En: "We must ensure that everything goes according to plan."Nl: Marlies knikte begrijpend maar niet zonder haar eigen visie kwijt te willen.En: Marlies nodded in understanding but was not without wanting to share her own vision.Nl: "Wat als we iets echt origineels doen?En: "What if we do something truly original?Nl: Iets dat onze presentatie uniek maakt?"En: Something that makes our presentation unique?"Nl: Haar ogen schitterden van enthousiasme.En: Her eyes sparkled with enthusiasm.Nl: Sven zuchtte even.En: Sven sighed slightly.Nl: Hij waardeerde Marlies' passie, maar maakte zich zorgen dat haar ideeën de planning zouden verstoren.En: He appreciated Marlies' passion, but he was concerned that her ideas would disrupt the schedule.Nl: Toch, ergens diep van binnen, was hij nieuwsgierig naar wat haar creatieve geest kon toevoegen.En: Yet, deep down, he was curious about what her creative mind could add.Nl: "Hoe kunnen we jouw ideeën inpassen zonder vertraging op te lopen?"En: "How can we incorporate your ideas without facing delays?"Nl: vroeg hij pragmatisch, terwijl hij een slok van zijn cappuccino nam.En: he asked pragmatically, as he took a sip of his cappuccino.Nl: Marlies nam een moment om na te denken.En: Marlies took a moment to think.Nl: "Misschien kunnen we een aantal kleinere creatieve elementen toevoegen," stelde ze voor.En: "Maybe we can add a few smaller creative elements," she suggested.Nl: "Daardoor blijft de basisstructuur intact.En: "That way, the basic structure remains intact.Nl: En het geeft ons project die unieke twist."En: And it gives our project that unique twist."Nl: Op dat moment, met het zachte gezoem van gesprekken om hen heen, kwamen Sven en Marlies tot een realisatie.En: At that moment, with the soft hum of conversations around them, Sven and Marlies came to a realization.Nl: De spanning moest plaatsmaken voor samenwerking.En: Tension needed to give way to collaboration.Nl: Sven stelde voor om de week extra tijd in te plannen voor creatieve inbreng.En: Sven suggested scheduling extra time during the week for creative input.Nl: Hierdoor kon Marlies' energie tot haar recht komen zonder de voortgang te belemmeren.En: This would allow Marlies' energy to shine without hindering progress.Nl: "Wat zeg je hiervan?"En: "What do you think of this?"Nl: zei hij met een glimlach.En: he said with a smile.Nl: "Een balans tussen structuur en creativiteit."En: "A balance between structure and creativity."Nl: Marlies glimlachte terug, opgelucht door de doorbraak.En: Marlies smiled back, relieved by the breakthrough.Nl: "Dat klinkt goed.En: "That sounds good.Nl: We kunnen zelfs een Halloween-thema gebruiken voor wat extra flair."En: We could even use a Halloween theme for some extra flair."Nl: Terwijl de morgen overging in de middag, en het koffiehuis langzaam volstroomde met de geur van kaneel en gebakken appeltaart, hadden Sven en Marlies hun weg naar een compromis gevonden.En: As morning turned into afternoon, and the coffee house slowly filled with the scent of cinnamon and baked apple pie, Sven and Marlies found their way to a compromise.Nl: Sven, voor het eerst, waardeerde de artistieke invalshoeken van Marlies.En: Sven, for the first time, appreciated Marlies' artistic perspectives.Nl: Marlies begreep intussen de noodzaak van structuur en deadlines.En: Meanwhile, Marlies understood the necessity of structure and deadlines.Nl: Samen werkten ze aan een nieuwe aanpak voor hun project.En: Together, they worked on a new approach for their project.Nl: Eén die de planning van Sven respecteerde en de creativiteit van Marlies tot leven bracht.En: One that respected Sven's planning and brought Marlies' creativity to life.Nl: En zo werd hun project een succes.En: And so, their project became a success.Nl: Ze verlieten het koffiehuis, niet alleen als collega's, maar met een hernieuwd respect voor elkaars werelden.En: They left the coffee house, not just as colleagues, but with a renewed respect for each other's worlds. Vocabulary Words:cozy: gezelligcorner: hoekfluttered: dwarreldenautumn: herfstpunctual: punctueleschedules: planningenspreadsheets: spreadsheetscreative: creatievecrucial: cruciaaldeadline: deadlinedetermined: vastberadenenthusiasm: enthousiasmedisrupt: verstorencurious: nieuwsgierigincorporate: inpassendelays: vertragingpragmatically: pragmatischsip: sloktwist: twisthum: gezoemcollaboration: samenwerkinginclination: inbrenghindering: belemmerenbalance: balansbreakthrough: doorbraakflair: flairafternoon: middagbaked: gebakkenrenewed: hernieuwdrespect: respect
In this inspiring episode, I with Ashley Jablow, founder of Wayfinders Collective and creator of Life Design School about how design thinking can help you create a more intentional and fulfilling career and life. Ashley shares her journey from high achiever and perfectionist to creative wayfinder, revealing how she turned career setbacks into opportunities for self-discovery and growth.Listeners will learn: ✨ What it really means to design your life beyond traditional goal-setting ✨ How to use iteration and prototyping to make meaningful career pivots ✨ Why reflection isn't a luxury, it's essential for clarity and authenticity ✨ How to embrace agency, curiosity, and experimentation when facing uncertainty ✨ The story behind Ashley's 100 Days of Designing My Life journal series and how creative expression can lead to purposeIf you've ever felt stuck, uncertain, or ready for a new direction, this episode will help you take small, intentional steps toward a life and career that truly fit who you are.Connect with Ashley:ashley@wayfinderscollective.comhttps://www.lifedesignschool.co/kit https://www.linkedin.com/in/ashleyjablow/https://www.instagram.com/ashleyjablow/Connect with me!LinkedIn: https://www.linkedin.com/in/lizherrera1/Instagram: https://www.instagram.com/lizcareercoaching/Website: https://www.linkedin.com/in/lizcareercoaching/Email: lizcareercoaching@gmail.com40 Best Career Coach Podcasts100 Best Coaching PodcastsMusic: https://www.purple-planet.comSound from Zapsplat.comArtwork: Joseph Valenzuela DesignSupport the showSupport the show
In this compelling new episode of The Voice of Retail, host Michael LeBlanc sits down with Jean-Pierre Lacroix, President of SLD (Shikatani Lacroix Design)—a global design visionary whose work has shaped retail and brand experiences for more than three decades. Lacroix joins the podcast to share insights from his groundbreaking new book, Think Blink: Creating Deep, Lasting, Emotional Brand Connections in the Blink of an Eye.Lacroix opens the conversation by tracing SLD's remarkable 35-year journey, highlighting how the agency's success is rooted in one powerful idea: the “blink factor”—the subconscious emotional connections consumers make with brands in just a thousandth of a second. Drawing from projects across North America, China, and the Middle East, he reveals how the firm's global perspective continues to drive innovation and authenticity in today's hyper-competitive landscape.Michael and Jean-Pierre dive into the Think Blink Manifesto and its seven tenets—from “The Heart Wins Every Time” and “Good Design is Strategy” to “Measure What Matters.” Lacroix explains why businesses must evolve from incremental improvement to transformational change, focusing less on functional benefits and more on emotional resonance. They explore how simplicity, belonging, and sentiment measurement fuel loyalty and growth—turning customers into brand ambassadors.The discussion also touches on global disruption and resilience. Lacroix reflects on how events like the pandemic and current trade tensions have permanently shifted consumer behaviour, accelerating digital adoption and sparking renewed nationalism and community pride. He emphasizes that disruption can be a positive force—nudging brands toward reinvention and greater purpose.Finally, Lacroix unveils SLD's new AI-powered Think Blink analysis tool, designed to quantify emotional engagement using real-world data and social insights. He argues that artificial intelligence, when applied thoughtfully, enhances creativity rather than replacing it—helping brands align emotion with measurable business growth. The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.
Jennifer Laureti est cadre de santé en hépato-gastroentérologie au Centre Hospitalier d'Annecy et ancienne apprenante de la formation Design Thinking en Santé.Dans cet épisode, elle nous raconte comment le Design Thinking a changé sa façon de manager et de construire des projets avec un exemple concret : le programme d'éducation thérapeutique du patient (ETP) qu'elle a mis en place dans son établissement.Son premier réflexe était de répliquer un modèle qui a fait ses preuves dans un autre établissement, mais la formation Design Thinking en Santé a changé son approche avec une question fondamentale : et si, avant de chercher une solution, on prenait le temps de vraiment comprendre le problème ?C'est en effet en allant sur le terrain et en interrogeant directement les patients que Jennifer et son équipe ont pu construire un programme ETP adopté, parce que véritablement adapté aux besoins identifiés.Au-delà de cette réussite, Jennifer partage comment cette méthode est devenue son réflexe quotidien sur tous ses projets, et quels en ont été les impacts sur son équipe ainsi que sur sa posture managériale.Vous aussi, vous souhaitez construire vos projets autrement ?La prochaine promotion de la formation Design Thinking en Santé débute en janvier 2026Informations et inscriptions : https://lowpital.care/formations/design-thinking-santeCrédits de l'épisodeInterview : Aude NyadanuMusique : Aude Nyadanu & Pierre RoquinMontage : Charline Yao
Wir halten uns für offen, sind es aber in den meisten Fällen nicht. Wenn jemand eine neue Idee einbringt, sagen wir oft: „Das klingt ja spannend, aber…“ Und genau da beginnt das Problem. In diesem „aber“ steckt mehr Psychologie, als uns lieb ist. Denn unser Gehirn liebt Sicherheit. Es schützt uns vor Unsicherheit und damit leider auch vor Innovation. Heute sprechen wir darüber, warum wir Neues so oft ablehnen und wie Teams im Design Thinking lernen können, ihre eigenen Abwehrmechanismen zu erkennen.
Much of the world around us—our workplaces, products, and public spaces—was never designed with everyone in mind. That oversight can create barriers, limit performance, and even put people at risk. But when ergonomics meets universal design, inclusion becomes innovation.In this episode of Problem Solved: The IISE Podcast, we hear from two leading voices in human factors and ergonomics: Bobbie Watts, past president of IISE's Applied Ergonomics Society, and Anuja Patil, current president and risk control director at CNA Insurance.Together, they unpack how universal design principles are reshaping the way we work, build, and live—from accessible workplaces and flexible production lines to AI-powered safety systems and healthcare environments designed for all.
Kat Niewiadomska is a global Executive Coach and Leadership Development Consultant who blends her engineering, business and behavioral science background to help founders and entrepreneurs achieve sustainable success. She has over 15 years of experience working with startups, SME's, NGO's and multinational organizations. Kat is also the co-founder of Synaps Analytics, a data analytics company that measures social and leadership impact and ROI. Kat has over a decade of experience in consulting, training and coaching and has worked with startups, SME's, NGO's and multinational organizations on topics such as Creativity and Innovation, Design Thinking, Emotional Intelligence and Leadership. She also has 6 years of experience as a design engineer working on cutting edge technology with governmental, military and non-governmental organizations both in the United States and France. She was an Adjunct Professor and taught Entrepreneurship, Innovation and Design Thinking at top-rated universities in the Middle East. She holds a B.E. in Electrical Engineering from SUNY, New York, an M.S. in Engineering from MIT and a PhD in Environmental Sciences from the Sorbonne. She is also an award wining author and TEDx speaker, an aspiring triathlete, acrylic painter and a mom of 3. Find Kat Online LinkedIn: https://www.linkedin.com/in/katniewiadomska/ Co-Founder & CEO @ Synaps Analytics LLC: https://www.synapsanalytics.com/ Executive Coach and Leadership Consultant @ Audacity Activated Inc: https://www.audacityactivated.com/ Creator of the Entrepreneurial Failure Risk Index: https://failureindex.com/ If you're enjoying Entrepreneur's Enigma, please give me a review on the podcast directory of your choice. The show is on all of them and these reviews really help others find the show. iTunes: https://gmwd.us/itunes Podchaser: https://gmwd.us/podchaser TrueFans: https://gmwd.us/truefans Also, if you're getting value from the show and want to buy me a coffee, go to the show notes to get the link to get me a coffee to keep me awake, while I work on bringing you more great episodes to your ears. → https://gmwd.us/buy-me-a-coffee Support me on TrueFans.fm → https://gmwd.us/truefans. Support The Show & Get Merch: https://shop.entrepreneursenigma.com Want to learn from a 15 year veteran? Check out the Podcast Mastery Community: https://www.skool.com/podcast-mastery/about Follow Seth Online: Instagram: https://instagram.com/s3th.me LinkedIn: https://www.linkedin.com/in/sethmgoldstein/ Seth On Mastodon: https://indieweb.social/@phillycodehound The Marketing Junto Newsletter: https://MarketingJunto.com Leave The Show A Voicemail: https://voiceline.app/ee Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode Tricia Friedman talks listeners through an example of how she vibe coding an app from start to finish. Her vibe coding process of building an app blends AI literacy, digital humanities, and leadership design thinking. What does this tell us about the future of using generative AI for projects in K12? This episode is sponsored by our amazing friends at Poll Everywhere. Join over 1 million educators using Poll Everywhere. Try it risk free for 30 days—we'll refund you if it's not a good fit. Listeners will gain insight into: how AI-assisted app design reshapes collaboration and imagination in schools what happens when storytelling meets software in project-based learning why ethical AI, digital well-being, and student agency must anchor innovation Ultimately, this episode challenges educators to think differently about what it means to “build.” Tricia frames vibe coding as an invitation to design with empathy — where app creation, futures literacy, and educator creativity merge to model a more human-centered approach to technology in learning. If you're curious about AI in education, digital storytelling, women in edtech, or the future of creative leadership, this episode offers a front-row seat to the evolving intersection of art, code, and compassion.
Shopify Masters | The ecommerce business and marketing podcast for ambitious entrepreneurs
Solgaard founder Adrian Solgaard shares how crowdfunding, design, and sustainability shaped his global travel brand.For more on Solgaard and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.
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In this episode we interview Cathy Nesbitt. She is the Founder of Cathy's Crawly Composters, a worm composting business focused on sustainability. Cathy shares her journey into the world of worms, detailing how her business was born when the local landfill was shut down and the city began exporting all of their waste. We discuss the challenges she faced in testing her business and how she eventually pivoted her approach to education through workshops in schools. As Cathy reflects on her experiences, she emphasizes the importance of awareness in driving action and the impact her work has had on the community. Guest LinksLinkedIn Profile: https://www.linkedin.com/in/cathynesbitt/ Is your innovation pipeline clogged? Uncover the risks, bottlenecks, and gaps holding your best ideas back. With the EMT Diagnostic, you'll get a clear, actionable plan to fix them.
Greetings Glocal Citizens! We're talking about the business of teaching and learning from a design thinking perspective with my guest, fellow Stanford University alum, visionary educational leader and the founder and CEO of Roundtrip Ticket Home, an organization dedicated to helping educators reimagine school systems through design thinking, Kalimah Fergus Ayele. With almost 30 years of experience in education, her journey began as a Peace Corps Volunteer, teaching Chemistry in East Africa. Her career has spanned five countries, enriching her global perspective on learning, and bringing a deep understanding of urban educational landscapes to her transformative work. Most recently, she served as the Head of NYC Campus for The Winchendon School where she led an innovative educational oasis in Manhattan, guiding high school students through real-world learning and a unique city-wide field study program designed to connect them with their passions. In this conversation we truly experience the roundtrip journey of a little girl growing up in Brooklyn and St. Croix, building on Pan-African rooting from an early age, who manifested her new and now as a global citizen ready for her next adventure. Where to find Kalimah? @roundtrip Ticket Home (http://roundtriptickethome.weebly.com/store/c1/Featured_Products.html) On LinkedIn (https://www.linkedin.com/in/kalimah-fergus-ayele/) On Instagram (https://www.instagram.com/kalimahinkemet/?hl=en) On Facebook (https://www.facebook.com/kalimah.ayele/) What's Kalimah reading? All the Way to the River (https://www.penguinrandomhouse.com/books/707805/all-the-way-to-the-river-oprahs-book-club-by-elizabeth-gilbert/) by Eizabeth Gilbert What's Kalimah watching? aka Charlie Sheen (https://www.netflix.com/title/82024990) on Netflix Orgasm Inc: The Story of One Taste (https://www.netflix.com/title/81487901) on Netflix Other topics of Interest: About St. Croix (https://en.wikipedia.org/wiki/Saint_Croix) Sleepy Hollow, New York (https://visitsleepyhollow.com) About the United States Peace Corps (https://en.wikipedia.org/wiki/Peace_Corps) About Brooklyn's African Street Fair (https://www.blackownedbrooklyn.com/stories/international-african-arts-festival#:~:text=The%20International%20African%20Arts%20Festival,people%20from%20across%20the%20globe.) and International African Arts Festival (https://www.iaafestival.org/history) Courageous Conversation + Glenn Singleton (https://courageousconversation.com/about/glenn-singleton/#dipipopup-19366279) About the American University in Cairo (https://www.aucegypt.edu) On Montessori Education (https://en.wikipedia.org/wiki/Montessori_education) On Friends or Quaker Schools (https://www.friendsacademy.org/blog/quaker-school-5-reasons) Special Guest: Kalimah Fergus Ayele.
CX Goalkeeper - Customer Experience, Business Transformation & Leadership
In this episode, Greg sits down with Michael Lewrick, bestselling author and design thinking expert, to unravel how the mindset of design thinking—beyond just tools—can spark innovation, drive transformation, and elevate business performance. Michael dives into real-world cases, shares his “50 tools” framework, explores how to measure innovation using metrics and AI, and explains how ecosystems and systems thinking amplify impact. His golden nugget? Keep your curiosity alive, experiment continuously, and stay open to what the future holds. About Michael Lewrick Bestselling Author | Speaker | Senior Advisor | Trainer Resources Lewrick & Company: https://www.lewrick.ch/ Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We'd love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/
This week on Unglossy, Bun B, Tom Frank, and Jeffrey Sledge sit down with Michael Ford, The Hip Hop Architect—a designer using rhythm and rhyme to reshape skylines. From leading tThe Hip Hop Museum in the Bronx to launching the Hip Hop Architecture Camp, Ford proves design can be culture, not just construction.He shares how rap lyrics inspire real-world spaces, why representation matters in architecture, and how collaborations with Kurtis Blow, Lupe Fiasco and Herman Miller, and turn creativity into community impact.The crew dives into Virgil Abloh's legacy, Lenny Kravitz's world-building, and Ford's next blueprint: a Hip Hop Museum of the South in Memphis.
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Empathy might be one of the most essential skills for learning designers, and there's no better place to learn it than design thinking. That's why, in this episode, I am joined by Sheryl Cababa, a design researcher and strategist, and the Chief Strategy Officer at Optimistic Design, to give us some insight into her process.She clarifies what design thinking is and what it entails, how it can help us design better learning solutions and navigate stakeholders in the decision-making process, and three principles that will get you a level deeper in the analysis phase.▶️ 3 Design Thinking Principles for Learning & Development Pros with Sheryl Cababa ▶️ Key Points:03:37 How Sheryl is helping clients reimagine education with design08:31 Design thinking or human-centered design in a nutshell12:20 The significant benefits of using a design thinking approach in L&D17:52 Understand everyone's incentives19:42 Always center the end user in your work20:45 Think about your most extreme users24:28 Valuable resources to get started with design thinkingResources from this episode:Get Sheryl's book Closing the Loop: Systems Thinking For Designers.For a toolkit with practical tips on applying human-centered design, access IDEO's Design Kit.For a breakdown of what it means to do research around design and user experience, check out the book: Just Enough Research by Erika Hall.Join the Nonprofit Learning and Development Collective: https://www.skillmastersmarket.com/nonprofit-learning-and-development-collectiveWas this episode helpful? If you're listening on Apple Podcasts or Spotify, follow and leave a review!
En este episodio de Tertulia Dura, converso con Alci Cruz, fundador de Conexus, una comunidad educativa que rompe el molde tradicional aplicando principios de Design Thinking y pensamiento crítico para formar estudiantes capaces de adaptarse a un mundo real y cambiante.Hablamos de una verdad incómoda: muchos padres, con las mejores intenciones, están dañando a sus hijos sin darse cuenta.La hiperprotección, la sobrevigilancia y la obsesión por evitar cualquier tipo de frustración están formando adultos frágiles, dependientes y emocionalmente inmaduros.Alci explica por qué la verdadera educación no busca eliminar el error, sino convertirlo en maestro, y cómo el rol del padre moderno no es proteger a toda costa, sino preparar para la vida.Exploramos también el concepto de antifragilidad de Nassim Taleb: la capacidad de fortalecerse con la adversidad. Porque sin frustración, no hay carácter. Y sin carácter, no hay criterio.
What if time wasn't fixed, but something you could stretch, compress, and reframe? In this episode of Leveraging Thought Leadership, host Bill Sherman sits down with John Coyle—Olympian, design thinking expert, and author of "Design for Strengths". John has spent his life chasing the meaning of time, from hundredths of a second on the ice to decades in thought leadership. His work asks us to reconsider not just how much time we have, but how we experience it. John shares how fleeting moments can reset the trajectory of our lives—an insight that came from his Olympic journey where fractions of a second separate gold from "first loser". He explains the Greek distinction between Chronos (clock time) and Kairos (human, transformative time) and why organizations and leaders need to design for the moments that truly matter. We explore John's unique career path—from competing alongside Lance Armstrong and working with Enron to translating neuroscience and psychology into practical lessons on leadership, innovation, and resilience. Along the way, he reveals how flow state, storytelling, and emotional engagement can make time slow down and make ideas stick. You'll also hear John's most powerful Kairos moment—the story of a silver medal, a boy who became an Olympian, and how one act of kindness changed two lives forever. It's a reminder that you never know when a small choice can alter someone's future. This conversation challenges leaders to rethink their relationship with time, memory, and meaning. It's not about adding years to your life—it's about adding more life to your years. Three Key Takeaways: • Moments reset the future. Leadership pivots often come from brief Kairos moments that redefine direction more than years of steady effort. • Memories are the currency of time. Flow states, risk, and storytelling create lasting memories that make life feel longer and leadership more impactful. • Design for strengths, not weaknesses. Leaders unlock innovation and resilience when they focus on amplifying strengths instead of patching flaws. If you found value in today's conversation about designing time, flow, and moments that move you forward, you'll want to listen to Maximizing the Flow of Ideas for Your Organization with guests Jeremy Utley and Perry Klebahn. That episode digs into how leaders generate more ideas over time—and why volume, variety, and experimentation are just as important as insight or vision. Both episodes ask a powerful question: how do you create an environment where your best ideas don't just happen—but compound? In short, if you want tools for turning strengths into breakthroughs, and moments into momentum—this is your next listen. It'll help you scale creativity, lead from possibility, and expand what “thought leadership” can mean across your team or organization.
What if the most powerful skill you could develop as a designer has nothing to do with Figma or AI? In this episode, we explore why writing is the ultimate meta-skill—sharpening your thinking, influencing decisions, and accelerating your career in unexpected ways.Is writing the most underrated design skill of all time?We spend a lot of time talking about design skills like prototyping, facilitation, and AI tools. But what if the skill that strengthens all of those is the one designers most often ignore?In this episode, I sit down with Thijs Kraan, a designer-turned-growth partner, who makes the case that writing is the ultimate meta-skill. For Thijs, writing every day didn't just sharpen his thinking; it multiplied his impact. From running a 30-day challenge to publishing daily posts, writing became the catalyst for everything else in his career.We talk about the difference between business writing, expert writing, and copywriting, why clear writing equals clear thinking, and how documentation can protect your career when tough decisions come back months later. We also tackle the elephant in the room: AI. Should you let ChatGPT do your writing, or will that shortcut make you worse in the long run?Whether you're trying to influence stakeholders, sharpen your thinking, or just get better at your day-to-day communication, this conversation will show you why writing might just be the most important design skill you haven't been practicing.Tune in and see why it's time to pick up the pen (or keyboard).Topics:• 02:45 – The Importance of Writing in UX Design• 04:19 – Thijs Kron's Journey: From Web Development to Writing• 06:05 – The Power of Writing in Design Thinking• 06:31 – Building a Writing Habit• 15:06 – Writing as a Meta Skill• 20:55 – Different Types of Writing for Designers• 22:33 – The Role of Copywriting in Design• 24:36 – Writing as a Career Multiplier• 28:38 – The Impact of AI on Writing• 30:19 – Balancing AI and Human Thinking• 31:35 – Personal Experience with AI in Writing• 32:43 – Effective Uses of AI for Writing• 34:54 – The Risks of Over-Reliance on AI• 36:13 – Practical Tips for Writing and ThinkingHelpful Links:• Connect with Thijs on LinkedIn—Thanks for listening! We hope you dug today's episode. If you liked what you heard, be sure to like and subscribe wherever you listen to podcasts! And if you really enjoyed today's episode, why don't you leave a five-star review? Or tell some friends! It will help us out a ton.If you haven't already, sign up for our email list. We won't spam you. Pinky swear.• Get a FREE audiobook AND support the show• Support the show on Patreon• Check out show transcripts• Check out our website• Subscribe on Apple Podcasts• Subscribe on Spotify• Subscribe on YouTube• Subscribe on Stitcher
From streamlining complex onboarding flows to surfacing the right information at the right time, design thinking encourages product design teams to bring empathy and intentionality into every layer of product development, creating experiences that are intuitive, responsive, and centered around real human needs. Temenos is leading the charge to bring that mindset back to banking innovation, with Erik Johnson, Head of Product Design, at the helm. For Johnson, creativity and collaboration go hand in hand with functionality. On this episode of the Tearsheet podcast, Johnson talks about structuring his design team in a “centralized, hybrid” model, solving design challenges with data and empathy, and how Temenos' Innovation Hub in Orlando is structured to be a “we space” for exploring and co-creating new banking products.
In this episode we interview Michael Leung. Michael, is the CEO and founder of the Flo Group. He's built his company around a simple mission, which is making hearing solutions accessible, affordable, and life-changing for people of all ages.We discuss how his own personal experiences have shaped his approach to product development and testing. Specifically we dive into how he tested his new, open-ear bone conduction headphones with amplification, before bringing them to market.Michael and I chat about how to test hardware products and the need for affordable and effective hearing solutions.LinkedIn Profile: https://www.linkedin.com/in/michael-leung-462547298/Website: https://www.theinnerflo.com/Instagram: https://www.instagram.com/theflogroup/ Is your innovation pipeline clogged? Uncover the risks, bottlenecks, and gaps holding your best ideas back. With the EMT Diagnostic, you'll get a clear, actionable plan to fix them.
In this episode of Beyond Measure, Mike Deinlein, VP, CX Solutions, and Christie Reckman, SVP, Client Services, explore how generative AI can be more than just a data tool—it can act as a valuable partner in the design thinking process.Mike and Christie share their experience leading a hands-on client workshop, where AI was applied across each stage of the design thinking process: empathizing with customers, defining root causes, ideating solutions, prototyping concepts, and even testing ideas through synthetic focus groups.Whether you're a researcher, strategist, or innovator, this conversation provides inspiration for using AI to think differently, collaborate more effectively, and unlock new possibilities in customer experience and design.For more information on how Burke can help move your business forward, visit our website.Thanks for listening! Please subscribe to be notified of future episodes of Burke's BeyondMeasure podcast.
Transform how you communicate with tools that make your message stick.Clear communication isn't just about sharing information — it's about making ideas stick. That's why Yuhki Yamashita, Chief Product Officer at Figma, believes the key to effective collaboration lies in turning complex concepts into simple, memorable visuals.For years, Figma has been reshaping the way teams brainstorm, design, and build together — making it easier than ever to bring ideas to life in real time. In this episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Yamashita about how visuals facilitate shared understanding, why frameworks enhance team communication, and how to craft insights that people naturally remember and reuse.In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.Episode Reference Links:Yuhki Yamashita Ep.227 Tech Tools: Move Your Audience By Moving Through Your Presentation Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:16) - Figma Elevator Structure (02:07) - Joining Figma (03:17) - The Power of Visual Storytelling (04:36) - Creating Shared Meaning with Visuals (05:37) - Favorite Communicator (08:59) - Communication Hack or Tool (10:36) - Conclusion *******Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Try Prezi today and get 25% off exclusively at prezi.com/thinkfast.
How can a game transform life-or-death conversations in healthcare settings? A conversation with Criswell Lappin In this compelling episode, design thinker Criswell Lappin reveals how play and games can break down barriers in healthcare, particularly for underserved communities. With over 20 years of experience spanning from Apple to healthcare innovation, Lappin demonstrates that the mechanics of play aren't just for children—they're powerful tools for building trust and sparking meaningful conversations. The St. Joseph's Health Project Lappin's most impactful work involved addressing a critical healthcare challenge in Paterson, New Jersey. Pregnant women weren't asking clinical questions during appointments, creating gaps in care. Through research, his team discovered that women felt more comfortable when they found shared experiences with their healthcare providers. The solution? A simple "Would You Rather?" card game that pairs clinical topics, encouraging both patients and nurses to share stories and find common ground. One powerful example: a 19-year-old patient with a history of sexual abuse initially refused a pelvic exam. After playing the game and bonding over pasta sauce preferences, she opened up and began asking about delivery options she hadn't known existed. The Philosophy Behind Play Lappin's approach stems from two core influences: his childhood collecting baseball cards (visual appeal backed by data) and growing up with a disabled younger brother (fostering empathy and caregiving instincts). He believes play gives people permission to approach problems differently by lowering stakes and reducing formality. Key Design Principles Lappin shared four essential pieces of advice he gives to students, teams, and his own children: Plan on multiple futures - especially in business contexts Focus on what you can control - worrying about uncontrollable variables leads nowhere Aim for 1% better - small weekly improvements compound into transformation Prioritize who you work with over what you do - relationships lead to interesting work Looking Forward The St. Joseph's project, now called "Prefieris" (Spanish for "Would You Rather"), continues to expand as the hospital collects data on its impact. Lappin emphasizes the importance of having internal champions like nurse Stephanie Matthews, noting that such allies are critical for moving innovative projects forward in traditional institutions. This episode illuminates how thoughtful design thinking, combined with the universal language of play, can create profound human connections that ultimately save lives and improve healthcare outcomes for vulnerable communities.
UX and digital branding are no longer "nice-to-haves" in banking—they are strategic imperatives that directly impact growth, customer loyalty, and competitive edge.This episode explores how banks can move beyond viewing UX as a cosmetic upgrade and start treating it as a business-critical investment. We share practical strategies for securing executive buy-in by framing UX in terms of Return on Experience (ROX)—linking it to revenue growth, cost reduction, risk mitigation, and market leadership. You'll also learn how to build a strong business case, demonstrate value through prototypes and quick wins, benchmark against competitors, and set KPIs that prove impact over time. Plus, we dive into case studies of banks that transformed their digital presence by prioritizing UX and applying frameworks like Design Thinking and UXDA's Digital Experience Branding.Find out:How to strategically integrate UX and digital branding for sustainable business growthProven tactics to win executive support for UX initiativesHow to measure and communicate the impact of UX on business performanceRead the full article on UXDA's blog: https://theuxda.com/blog/unlocking-executive-buyin-for-ux-and-digital-branding-banking* AI podcast on UXDA article powered by Google NotebookLM
“HR Heretics†| How CPOs, CHROs, Founders, and Boards Build High Performing Companies
For today's essential Heretics 101 feature, Kelli and Nolan talk to Iain Roberts, Airbnb's Global Head of Employee Experience and discuss his transition from IDEO designer to Airbnb's CHRO, exploring how design thinking principles reshape organizational structure, collaborative leadership, and workplace policies in opposition to traditional HR practices.*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.coFor coaching and advising inquire at https://kellidragovich.com/HR Heretics is a podcast from Turpentine.Support HR Heretics Sponsors:Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to https://planful.com/heretics to see how you can transform your HR strategy.Metaview is the AI platform built for recruiting. Our suite of AI agents work across your hiring process to save time, boost decision quality, and elevate the candidate experience.Learn why team builders at 3,000+ cutting-edge companies like Brex, Deel, and Quora can't live without Metaview.It only takes minutes to get up and running. Check it out!KEEP UP WITH IAIN, NOLAN + KELLI ON LINKEDINIain: https://www.linkedin.com/in/robertsiainNolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/—LINKS:Airbnb: http://airbnb.com/—TIMESTAMPS:(00:00) Intro(01:08) "Everything Needs to be Designed" Philosophy(02:48) Founder Mode: Leadership Through Collaboration(05:50) The One Roadmap Strategy(08:04) Prototyping Human Experiences(12:14) Sponsors: Planful | Metaview(14:42) Live and Work Anywhere: The Contrarian Bet(18:12) Talent Strategy & Future of Work(20:19) Wrap This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com
SummaryIn this episode we interview Moita, the Founder and CEO of Product Weekend. He shares his journey from studying aerospace engineering to becoming a product manager and eventually creating what is now called Product Weekend. It is a community of Product Management enthusiasts who share their experiences and take their careers to the next level. I first learned about it on LinkedIn through Melissa Perri and Rich Mironov and have been curiously watching them test it from the outside. I'm super excited to get some of the inside story on how Moita is testing out its unique format. Specifically how they are designing events that foster these deeper conversations. We chat about the need for testing and validating ideas, as well as Moita's future plans for scaling the events while maintaining their core values.Guest LinksLinkedIn Profile: https://www.linkedin.com/in/joaomoita/Website: https://www.theproductweekend.com/ Is your innovation pipeline clogged? Uncover the risks, bottlenecks, and gaps holding your best ideas back. With the EMT Diagnostic, you'll get a clear, actionable plan to fix them.
Memphis is a city known for its entrepreneurial spirit and drive for innovation. This conversation with Anthony Young and Nate Smith explores the ways Epicenter is working to showcase Memphis' talent and resources for compounded growth locally and across the nation. Resources mentioned in this episode include: Epicenter Innova Memphis Epicenter Launch Capital Readiness Accelerator Customer Readiness Accelerator ZeroTo510: Accelerating MedTech Innovation Logistics Industry Opportunity Challenge Patents to Products with University of Memphis Greater Memphis Chamber Start Co. Code Crew University of Memphis R1 status and University of Tennessee Health Science Center R1 status EDGE Sound Credit FedEx Smith & Nephew Piggly Wiggly Kemmons Wilson and Holiday Inn Innovate Xcelerate How Epicenter in Memphis is repositioning itself as a regional entrepreneur hub (Commercial Appeal) DelTech Conference Previous episodes of "Meanwhile in Memphis" that might provide additional context include: S5E20 "Revisiting Celebrate What's Right: Leading the Next Chapters," S5E2 "Transformative Tech Talent," S4E33 "Working Smarter: How MEM is a hub of innovation," and S3E30 "I, Robot?" This episode is made possible in partnership with Independent Bank.
Have you ever thought about packing it all in - giving up your home and hitting the road with no long terms plans in sight? Recently I've met a few people, in their 40s and above, who have done this, adopting the nomad lifestyle. One is my friend, whom I met when he came to live with me for three months, which has become an annual occurrence, Kevin Sessums.A woman whom I met via a Lovehoney campaign in which we featured, Tina Pemberton, whom is active on TikTok, is shortly going travelling with her son for a few months and then exploring the world on her own.Marni Battista, my latest guest is another, who shared her on transformative journey of self-discovery, including a life-changing RV trip that revealed the importance of facing fears and embracing change. Together, we discussed how to shake up long-term relationships, the application of design thinking to life changes, and the significance of curiosity, openness, and optimism in fostering intimacy and personal growth. Marni's story is inspirational and, as someone who is now considering my next winter destination (currently looking like Thailand), emphasises the importance of taking small steps towards change and how to empower others to embrace their own transformations.You can find Marni's website here.Her Substack is here.Chapters00:00 Introduction to Life Transformation01:57 The RV Experience: A Journey of Self-Discovery09:44 Shaking Up Long-Term Relationships11:02 Design Thinking for Life Changes14:44 Reviving Intimacy Through New Experiences19:15 Empowering Others to Embrace Change22:48 Applying Design Thinking to Relationships28:53 Curiosity, Openness, and Optimism in LifeWhat's this about?Hi, I'm Suzanne, author of the bestseller ‘The Butcher, the Baker, the Candlestick Maker: An Erotic Memoir,' pleasure seeker and curious about ways to improve our intimate relationships as we age.Each week, I delve into a different aspects of sex, dating and relationships with an expert which I bring to you via the Sex Advice for Seniors podcast. Once a week, I write or invite a guest to write a more personal story, which could be in the form of an erotic experience, a sex toy review or perhaps a new perspective, typically behind a paywall.Alongside this Substack, I advocate for the right to sexual pleasure in later life through speaking engagements, attending conferences and other events, which your subscription helps to pay me to attend.Being a subscriber has multiple benefits for you:* Receive my book, ‘Sex Toys & Supplements for Thriving in Later Life' * Join my private chat where you can ask questions of a personal nature* Helping to contribute to the conversation around sex and sexual health in later lifeI'm grateful for each and every subscriber that pays £6.99 or £49.99 per year so do consider taking a subscription if you have the means to do so.Hey, but don't take it from me. Here's what others say about Sex Advice for Seniors:“Not enough older voices talking about sex. Are we just supposed to dry up and fade away?”“I enjoy staying abreast of new ideas and learning new ways to please my wife.”“Straight non judgmental information that relates to my needs.” Get full access to Sex Advice for Seniors at www.sexadviceforseniors.com/subscribe
Kurze Zusammenfassung: In dieser Episode sprechen wir mit Nora Urru – UX-Designerin mit über 24 Jahren Berufserfahrung – über die großen Herausforderungen und Chancen beim Thema UX in kleinen und mittleren Unternehmen (KMU). Sie teilt praxisnahe Strategien, wie man UX auch ohne große Budgets implementieren kann, warum Buzzwords oft mehr schaden als nutzen und welche Missverständnisse sie im Berufsalltag am häufigsten erlebt. Mit vielen Beispielen aus ihrer eigenen Arbeit zeigt sie, wie UX auch in scheinbar UX-fremden Branchen wie Energieversorgung oder Wissenschaft funktionieren kann – und wie man mit Fingerspitzengefühl und Business-Verständnis langfristige Erfolge erzielt. | ZEITSTEMPEL | [00:00] Vorstellung von Nora Urru & ihr Weg in die UX | [03:00] Was UX für Nora bedeutet & wie sie es erklärt | [05:00] Branchen und Projekttypen, mit denen sie arbeitet | [06:00] Warum UX in KMUs kaum gelebt wird | [10:00] Typische Vorurteile und Fehleinschätzungen | [12:00] Strategie für Aha-Erlebnisse beim Kunden | [16:00] UX = teuer? Warum das ein Irrtum ist | [18:00] UX verkaufen – ein Erfahrungsbericht | [22:00] UX messbar machen: KPIs & Business Goals | [24:00] Welche Branchen leichter oder schwerer zu überzeugen sind | [26:00] Kommunikation verändert – weniger Buzzwords, mehr Wirkung | [28:00] Tools & Prozesse zur Integration von UX | [30:00] Langfristige Wirkung: Wenn Kunden nach zwei Jahren anrufen | [32:00] Blick in die Zukunft von UX in KMUs | [34:00] UX als Buzzword – berechtigte Kritik? | [36:00] „Wir kennen unsere Nutzer eh“ – wie man darauf reagiert | [38:00] Wann UX nicht sinnvoll ist – und warum das okay ist | [41:00] Tipps für UX-Freelancer:innen & Berufsanfänger:innen | [43:00] Best Practices für UX-Verkauf | [45:00] Persönliche Erfolge & was wirklich zählt | INFORMATIONEN ZUM GAST | Nora Urru ist freiberufliche UX-Designerin mit einem Hintergrund in klassischem Design und über zwei Jahrzehnten Erfahrung. Ihr Weg führte sie über Design Thinking und Human Centered Design zur zertifizierten Usability Engineer-Ausbildung beim Fraunhofer-Institut. Sie arbeitet branchenübergreifend für Unternehmen jeder Größe – vom Wellness-Start-up bis zum Energieversorger. | LinkedIn: Nora Urru auf LinkedIn | https://www.linkedin.com/in/nora-urru-77aa3b152/ | Webseite: https://nora-urru.de/ | LINKS UND RESSOURCEN | Fraunhofer-Zertifikat Usability Engineering: Fraunhofer FIT | https://www.usability-ux.fit.fraunhofer.de/de/weiterbildung/usability-engineer.html?gad_source=1&gad_campaignid=20995978987&gbraid=0AAAAAD3JStW0QQWNoOSTQgY5nNC4kGdhX&gclid=CjwKCAjwiNXFBhBKEiwAPSaPCSS9sE4UUL0o-gqUCOZg76MPJLrw27XR3Rom4Fwcfswar4oiwTXFGhoC60cQAvD_BwE | Heuristiken der Usability: Nielsen Norman Group | https://www.nngroup.com/articles/ten-usability-heuristics/ | UX Reifegradmodelle: UX Maturity Model (NNG) | https://www.nngroup.com/articles/ux-maturity-model/ | Tool-Tipps für UX-Testing & Interviews: | Lookback.io: https://www.lookback.com/ | Maze: https://maze.co/ | Useberry: https://www.useberry.com/ | Abonniere den Podcast, hinterlasse eine Bewertung und teile die Episode mit Kolleg:innen, die UX besser verkaufen möchten. | Vielen Dank für deinen Support! | www.germanupa.de |
Get the book!The greatest innovations often begin with a simple question: "What if we tried this differently?" In this fascinating exploration of innovation mindsets, we unpack the two complementary approaches that fuel breakthroughs—design thinking and first principles thinking.hese very approaches are at the heart of my book Protection for the Inventive Mind, a practical fieldbook that helps inventors and creatives turn frustrations into prototypes and big ideas into protected strategies.From the Wright brothers' wind tunnel experiments at Kitty Hawk to SpaceX landing rockets upright, we trace how returning to fundamental truths allows inventors to rebuild solutions from scratch. These stories show first principles thinking as the "logic scalpel" that cuts through assumptions and tradition to reveal new possibilities.Alongside this analytical approach, we discover design thinking—the "empathy engine" that powers human-centered innovation. We see how watching an arthritic woman struggle with kitchen tools birthed OXO Good Grips, how children's tears transformed hospital MRI machines into pirate ships, and how PillPack revolutionized medication management by truly understanding patient frustrations.The episode reveals surprising connections between seemingly unrelated innovations. The kingfisher bird's perfect dive inspired Japan's bullet train nose design. Velcro emerged when a Swiss engineer examined burrs stuck to his dog under a microscope. These moments of biomimicry demonstrate how nature offers solutions to our most persistent challenges.What's particularly inspiring is how often world-changing ideas emerge from everyday annoyances—James Dyson's 5,000 vacuum prototypes, IKEA's flat-pack revelation from a stubborn table that wouldn't fit in a car, and Airbnb's humble beginnings with air mattresses on an apartment floor. These stories prove that frustration can be billion-dollar inspiration when viewed through the right lens.Ready to apply these mindsets to your own challenges? Listen for five actionable innovation principles distilled from these remarkable stories, and discover how combining empathy with fundamental thinking can transform not just products, but experiences, systems, and culture itself. Whether you're sketching on a napkin or aiming for the stars, the way you think might be your greatest invention yet.Send us a textSupport the show
In this dual feature episode we take a celebratory look at Lorraine Wild's influence as a writer, educator, and designer who helped shift graphic design from a formal practice to a cultural one, with personal insight from friend and fellow designer, Louise Sandhaus.Lorraine Wild resources:Green Dragon Office“More Than a Few Questions About Graphic Design Education” (1983) via Emigre archiveDesign Observer Archive – Lorraine Wild Louise Sandhaus links:Buy Earthquakes, Mudslides, Fires & Riots_______Support this podcast with a small donation: Buy Me A CoffeeThis show is powered by branding and design studio Nice PeopleJoin this podcast and the Patreon community: patreon.com/womendesignersyoushouldknowHave a 1:1 mentor call with Amber Asay: intro.co/amberasay_______About Lorraine:Lorraine Wild is a Canadian-born graphic designer, educator, and writer whose work has shaped the trajectory of contemporary design. After studying at Cranbrook and Yale, she launched a career that bridged cultural criticism, publishing, and pedagogy. At CalArts, she reimagined graphic design education to focus on personal voice and authorship, mentoring generations of now-prominent designers. Through her studio Green Dragon Office, she's known for crafting visually rich books and catalogs for artists, architects, and cultural institutions, always rooted in research, narrative, and materiality.About Louise:Louise Sandhaus is a Los Angeles–based graphic designer, educator, and historian. A former director of the CalArts Graphic Design Program, she's the founder of Louise Sandhaus Design (LSD) and co-founder of the initiative “The People's Graphic Design Archive.” Her celebrated book Earthquakes, Mudslides, Fires & Riots helped redefine how we archive and celebrate California graphic design. Known for her bold, joyful aesthetic and deep commitment to inclusive design history, Louise has been a vocal advocate for amplifying overlooked voices in the field — especially women. ____View all the visually rich 1-min reels of each woman on IG below:Instagram: Amber AsayInstagram: Women Designers Pod
U drugom delu razgovora sa Milovanom Dekićem otkrivamo kako izgleda svet korisničkog istraživanja u industriji video igara i kako se ta disciplina razvijala u Nordeusu tokom protekle decenije. Milovan nas vodi kroz svoje početke, potragu za znanjem i praksama u vreme kada gotovo da nije bilo izvora, saradnju sa britanskim Player Research timom i prve eksperimente testiranja igara. Govori o tome kako se postavljaju i proveravaju hipoteze da bi se unapredilo igračko iskustvo, kako se beleže i tumače reakcije igrača – od fokusa do zevanja – i kako se pronalazi ravnoteža između zabave, profita i dugoročne relevantnosti. Kroz razgovor se otvaraju teme kulturnih razlika među igračima, različitih gejmerskih motivacija i načina na koji agilni timovi, vođeni znatiželjom i podacima u realnom vremenu, prilagođavaju proizvode milionima ljudi širom sveta. Ovo je priča o spajanju sociologije, psihologije, dizajna i tehnologije u stvaranju igara koje ljudi žele da igraju godinama. O čemu smo pričali: - Najava razgovora - Početak razgovora - Biznis modeli igara - Testiranje u razvoju igara - Prilagođavanje igre korisnicima - Globalno prilagođavanje igre - Biznis i profit u igrama - Design thinking - Radionice i treninzi - Procena dobrih ideja - Pametno skaliranje - Karte za učenje - AI i Design thinking Podržite nas na BuyMeACoffee: https://bit.ly/3uSBmoa Pročitajte transkript ove epizode: https://bit.ly/3JhrDUB Posetite naš sajt i prijavite se na našu mailing listu: http://bit.ly/2LUKSBG Prijavite se na naš YouTube kanal: http://bit.ly/2Rgnu7o Pratite Pojačalo na društvenim mrežama: Facebook: http://bit.ly/2FfwqCR Twitter: http://bit.ly/2CVZoGr Instagram: http://bit.ly/2RzGHjN
Kako radoznalost može da postane tvoja karijera? U 330. epizodi Ivan razgovara sa Milovanom Dekićem – User Research Lead-om u Nordeusu, koautorom bestseler knjige „Design Thinking – kako da stvarate proizvode koje ljudi žele“ i jednim od pionira UX istraživanja u mobilnim igrama na ovim prostorima. Ovo je prva od dve epizode koje će biti posvećene Milovanovom životu i karijeri. Kroz otvoren i živ razgovor, Dekić deli svoj put od detinjstva u Vranju, opsesije muzikom i košarkom, preko školskih izazova i otkrivanja strasti za učenjem, do studija političkih nauka i akademske karijere, koju je napustio zbog nedostatka praktične primene istraživanja. Govori o svojim formativnim iskustvima, važnosti izlaska iz zone komfora, prototipisanju i eksperimentisanju, mentalitetu prema greškama i neuspehu, kao i o lekcijama iz bihevioralne ekonomije koje primenjuje u radu. Epizoda je bogata primerima iz prakse, pričama iz muzičke i omladinske subkulture 90-ih i ranih 2000-ih, ali i uvidima o tome kako posmatranje korisnika i validacija problema mogu da unaprede svaki proizvod ili ideju. Rezultat je inspirativan i neposredan portret čoveka koji spaja radoznalost, istraživačku disciplinu i kreativni pristup rešavanju problema. Teme u epizodi: - Najava razgovora - Početak razgovora - Kad porastem biću - Muzika i odrastanje - Školske muke - Studije i uticaji - Muzika i forumi - Rad na fakultetu - Odluka o doktoratu - Zaključak razgovora - Ulazak u Nordeus Podržite nas na BuyMeACoffee: https://bit.ly/3uSBmoa Pročitajte transkript ove epizode: https://bit.ly/47nl1xS Posetite naš sajt i prijavite se na našu mailing listu: http://bit.ly/2LUKSBG Prijavite se na naš YouTube kanal: http://bit.ly/2Rgnu7o Pratite Pojačalo na društvenim mrežama: Facebook: http://bit.ly/2FfwqCR Twitter: http://bit.ly/2CVZoGr Instagram: http://bit.ly/2RzGHjN
This week, Jason is joined by Bachelor Nation fan favorite and content creator, Rachael Kirkconnell! Rachael gained recognition from her time on season 25 of The Bachelor back in 2021 after earning Matt James' final rose. After a few years together, the couple announced that they were going their separate ways this past January. Since then, Rachael has focused her efforts on Rachael opens up about growing her personal brand while pivoting into a variety of professional paths. She reflects on the impact of her appearance on Call Her Daddy following a highly publicized breakup, how she processed sharing such a personal moment publicly, and the advice she has for women navigating heartbreak. Rachael also shares why she has no regrets, how her career has evolved over the past year, and what it means to truly support a partner's ambitions. She dives into her thoughts on AI, whether she'd start her own podcast, and if reality TV—or reality dating shows—are still on her radar. From age-gap relationships and her passion for animation, to her future goals and financial aspirations, Rachael gets candid about her journey, staying authentic, and what's next. Rachael reveals all this and so much more in another episode you can't afford to miss! Host: Jason Tartick Co-Host: David Arduin Audio: John Gurney Guest: Rachael Kirkconnell Stay connected with the Trading Secrets Podcast! Instagram: @tradingsecretspodcast Youtube: Trading Secrets Facebook: Join the Group All Access: Free 30-Day Trial Trading Secrets Steals & Deals! Leesa: Leesa isn't just about sleep - it's about impact. They donate thousands of mattresses each year to those in need, while also partnering with organizations like CleanHub to help remove harmful plastic waste from our oceans. Go to Leesa.com for an extra $50 off with promo code TRADINGSECRETS Rula: The first step on your journey to mental-well being is easy. Rula starts by asking you a few questions about what's important to you and then provides a list of licensed in-network providers who match your preferences. You can schedule your preferred time and meet with your therapist as soon as the next day. Go to Rula.com/tradingsecrets to get started today. IDEO U: Ever feel overwhelmed by all the Al hype? You know it's important, but you're struggling with how to use it in your day-to-day work. IDEO U's Al & Design Thinking programs are designed for leaders like you—people who want to stay ahead but keep problem-solving human-centered. It's practical, hands-on, and built for real-world impact. Go to IDEOU.com/TRADINGSECRETS for 15% off sitewide Quince: Quince nails it with luxe essentials that feel effortless and look polished-perfect for layering and mixing. Their styles are so versatile, I find myself reaching for them again and again. Elevate your fall wardrobe essentials with Quince. Go to Quince.com/tradingsecrets for free shipping on your order and three hundred and sixty-five -day returns. Upwork: Posting a job on Upwork is easy; with no cost to join, you can register, browse freelancer profiles, get help drafting a job post, or even book a consultation. From there, you connect with freelancers that get you, and can easily hire them to take your business to the next level. Upwork makes the entire process easier, simpler, and more affordable, with industry low fees. Post a job today, and hire tomorrow, with Upwork. Visit Upwork.com right now and post your job for free. YouTube Title: Needs to be 100 characters or less | Trading Secrets w/ Jason Tartick
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