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In 130 episode of Good Morning BSS World, I reconnect with Rod Jones, patron and co-founder of the Africa Federation of GBS Associations, to explore the latest developments in Africa's rapidly expanding Global Business Services (GBS) landscape. Broadcasting from Johannesburg, Rod provides a regional update across Southern, Northern, Western, Eastern, and Central Africa. From the YES youth employment program in South Africa and government-backed strategic roadmaps in Ghana and Rwanda, to massive foreign investments flowing into Egypt, this episode paints a vivid picture of a continent on the rise in the BPO/GBS space. Highlights include:Egypt's booming CX sector with Concentrix, IGT Solutions, and VXI targeting nearly 50,000 new jobs by 2028.Cameroon's surprising BPO potential, including a multilingual workforce and 400,000 German speakers!Ghana's 5-year GBS development plan with full governmental endorsement.Ethiopia and Rwanda's structured approaches to national GBS strategy and incubation.The formation of new country-level associations and a forthcoming advisory board of global GBS leaders.Rod also touches on international interest in Johannesburg as a future BPO hub and plans for the Africa Federation's high-level gathering in Addis Abeba this September. Tune in to discover why Africa is becoming a powerhouse for global outsourcing and how collaboration, innovation, and investment are transforming its GBS landscape. Links:Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/Africa Federation of GBS Associations - https://africagbsfederation.org/Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=allTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/uXomTVdxgZj/chatElevate Africa - https://www.weelevateafrica.org/Follow the Leaders - https://followtheleaders.pl/ **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
Jon Florence is the SVP of Industry Solutions at Xima Software. He is based in South Jordan, Utah. Xima is a contact center software company that is focused on AI solutions. Peter Ryan called Jon to discuss AI in CX. Beyond the hype, how can companies managing their own CX and BPOs all benefit from the use of AI in the contact center? What are the genuine and practical use cases that move the dial and which claims are just hype? What can you really do with AI today? https://www.linkedin.com/in/jon-florence-67019a79/ https://ximasoftware.com/ SUMMARY: Mark Hillary and Peter Ryan introduce Jon Florence, SVP of Industry Solutions at Xima Software. Jon explains his role in integrating AI into customer experience solutions. They delve into the hype cycle of AI, comparing it to the VoIP boom, and emphasize the importance of understanding business needs before implementing AI. Jon advises starting with simple AI tools like speech analytics and messaging bots, and stresses the need for certified integrations. He also highlights the importance of testing AI capabilities and ensuring long-term vendor stability to avoid future consolidation issues.
Jed Agayan is Founder at OMMU. OMMU is an online platform where creators and enthusiasts can collaborate together to organize events or simply just meet up. OMMU, from the word community, aims to bring everyone together - organizers, suppliers, equipment providers, consumers, and everyone concerned in any niche or advocacy. This episode is recorded live at ICEBOX TBI, technology business incubator in Mindanao State University - General Santos in General Santos City, Region XII.In this episode | 01:27 Ano ang OMMU? | 03:26 What problem is being solved? | 12:19 What solution is being provided? | 20:54 What are stories behind the startup? | 39:48 What is the vision? | 42:16 How can listeners find more information?ICEBOX TBI | Facebook: https://facebook.com/iceboxtbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
What's on your mind? Let CX Passport know...What does customer experience look like in Ghana — and across Africa?In this *Greatest Hits* episode of CX Passport, Kojo Hayford takes us on a journey through customer experience transformation on the African continent. Kojo is the Founder and CEO of eSAL LLC, a firm leading the charge in Business Process Outsourcing and CX innovation in Ghana and beyond.Originally aired as E181, this conversation resonated because of Kojo's clarity, passion for talent development, and honest perspective on what it takes to build something meaningful and sustainable in a growing economy.CHAPTERS 00:00 Demographic dividend in Africa 01:40 Why Kojo founded eSAL 04:30 Customer experience in the Ghanaian context 08:42 Opportunities for BPO in Africa 13:55 Developing talent and future leaders 18:50 Serving global brands from Africa 21:40 First Class Lounge 26:45 Leadership and authenticity 30:10 Lessons from his father's legacyEpisode resources: Connect with Kojo Hayford on LinkedIn: https://www.linkedin.com/in/kojo-hayford Learn more about eSAL: https://www.esal.llcIf you like CX Passport, I have 3 quick requests:✅ Subscribe to the CX Passport YouTube channel https://www.youtube.com/@cxpassport ✅ Join other “CX travelers” with the weekly CX Passport newsletter https://cxpassport.kit.com/signup ✅ Bring
Alexandra de Castro is CEO at Auxera. Paul Steven Vidal is Programmer at Auxera. Auxera is innovating emergency healthcare response. They are currently prototyping an app that allows for one-tap emergency reporting with medical data access to help emergency responders prevent unnecessary deaths and save more lives. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 00:00 Introduction | 01:39 Ano ang Auxera? | 09:00 What problem is being solved? | 11:51 What solution is being provided? | 29:59 What are stories behind the startup? | 46:37 What is the vision? | 52:55 How can listeners find more information?UB CBI | Website | https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
In this episode of The Ugandan Boy Talk Show, we sit down with Michael Niyitegeka, a trailblazer in Uganda's tech and education space, to explore the future of Business Process Outsourcing (BPO) and how it's transforming job opportunities for Ugandan youth.Michael, the Program Director at Refactory and Country Manager of ICDL Africa in Uganda, shares his insights on:✅ What BPO is and its potential for Uganda✅ Uganda's 5-year vision for BPO and youth employment✅ How AI and automation will reshape the job market✅ What the Ministry is doing to help youth tap into BPO opportunities✅ How rural and underprivileged communities can benefit from digital skilling✅ Real success stories of Ugandan youth thriving in BPO careersWith nearly 20 years of experience in leadership, tech, and education, Michael brings a wealth of knowledge and practical advice for anyone looking to understand the intersection of technology, youth empowerment, and digital transformation in Uganda.
This week, prepare to embark on a new musical journey that marks the exciting debut of "Rockabilly 2 Rachmaninoff," a captivating new series In the Flamingo Lounge dropping every two months on the second Saturday. Each episode promises unique insights, featuring a special guest from the Buffalo Philharmonic Orchestra. Joining us for the inaugural episode in the series, is Ron Spigelman, an acclaimed conductor with an impressive career spanning continents and genres. A native of Australia and an honors graduate of the Royal Academy of Music in London, Ron begins the 25/26 season as the new Principal Pops Conductor of the Buffalo Philharmonic Orchestra. No stranger to the BPO, he previously served as their Associate Conductor, among other notable roles including Music Director for the Fort Worth Dallas Ballet and the Springfield Symphony. He's also been Principal Pops Conductor for both the Fort Worth and Syracuse Symphonies. Ron's conducted everything from symphonic works, ballet, and opera to musical theater and over 30 live-to-film productions, including all eight Harry Potter films! He's shared the stage with a diverse array of artists, from classical virtuosos to pop icons like James Taylor, Leslie Odom Jr., and Gladys Knight. Beyond the baton, Ron is deeply committed to the community. He's board president of Harmony Project Tulsa, bringing music education to underSERVED youth. Ron recently graduated summa cum laude from Arizona State University, receiving a prestigious dean's medal. He lives in Tulsa with his wife, Laura, and their six children.
Ayumi Sato is CEO at EZ. Nadine Mae Lontoc is CFO at EZ. EZ is innovating fire safety through artificial intelligence. EZ is currently prototyping a robot device that can be installed in homes or offices that detects fire as early as possible and shoots fire extinguisher balls to quickly stop the fire from ravaging - preventing damage in personal lives and physical properties. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 01:15 Ano ang EZ? | 04:29 What problem is being solved? | 07:03 What solution is being provided? | 19:59 What are stories behind the startup? | 38:21 What is the vision? | 44:25 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Thomas Oronti is the CEO at Advensus. He is based in Santo Domingo, Dominican Republic. The CX Files has explored many different nearshore options in the Caribbean region, but has never explored the Dominican Republic before and yet this location has the advantage of being able to easily offer customer support in English, Spanish, and French - thanks to Haiti also sharing the island of Hispaniola. https://maps.app.goo.gl/wgpE2LoSLp9tu6TX6 Peter Ryan talked to Thomas about the growing importance of the DR in the nearshore CX and BPO sector and how Advensus strongly focuses on the role of the agent in any CX strategy. https://www.linkedin.com/in/thomas-oronti-67777a12/ https://advensus.com/ SUMMARY: Mark Hillary and Peter Ryan discuss the Dominican Republic's growing importance in the BPO and CX sectors. Thomas Oronti, CEO of Advensus, highlights the DR's unique trilingual labor pool, strong English proficiency, and robust connectivity. Advensus has grown from 100 to over 5,500 seats in 19 years, offering services like translation, collections, and customer service. The DR's stability, political reliability, and cost-effectiveness make it a premier nearshore destination. Oronti emphasizes the need for better English training programs and the potential for servicing Spanish, French, and English markets. The DR's success is attributed to its flexible workforce and strategic location.
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/546 Hubstaff In a break from our usual practice of inviting BPO leaders, this week we have Alex Schutte, SVP for Marketing at Hubstaff. Hubstaff is a well-known platform for productivity tracking, especially among remote employees. Alex and Derek discuss the incredible insights that Hubstaff has found, especially in regards to the usage and adoption of AI. References: Website: https://hubstaff.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
On This Episode: We've hit the 100-episode mark, we're looking back at how it all started. Cole Quarnberg is joined by the crew for a raw, unfiltered conversation about how far Long Range Tactics has come and where it's headed next. They look back on the matches that shaped them, the gear that's changed the game, and how real life. Kids, careers, and priorities has shifted their focus. From hot .223 loads and lightweight bipods to the burnout that comes with chasing match after match, this one's full of honest takes and plenty of laughs. Whether you've been here since day one or just found the podcast, this episode is a window into what keeps the crew going, what's changing in the sport, and why it all still matters. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor- https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
Charles Juanillas is Co-Founder at UpLabs. UpLabs is a vehicular traffic data company focusing on data collection. They currently have installed cameras in Batangas, and they are looking to work with LGUs to utilize installed CCTVs for data collection. With the data they collect, UpLabs also provides insights and analysis for validating traffic management policies as well as policies for mitigating traffic accidents. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 01:26 Ano ang UpLabs? | 02:22 What problem is being solved? | 05:12 What solution is being provided? | 31:00 What are stories behind the startup? | 48:28 What is the vision? | 54:09 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Summary In this conversation, Amas Tenumah and Bob Furniss discuss the intersection of sports fandom and the business of contact centers, particularly focusing on business process outsourcing (BPO). They explore the reasons companies choose to outsource their customer service operations, the challenges involved, and the evolving landscape of the BPO industry. The discussion emphasizes the importance of understanding core competencies, cost savings, and the need for competent consultants in the BPO space. Takeaways The NBA Finals can evoke strong emotions and rivalries. BPOs are third-party services handling customer interactions. Cost savings is the primary reason for outsourcing. Companies often outsource to focus on their core competencies. Successful outsourcing requires understanding what to delegate. BPOs can leverage scale and technology for efficiency. Choosing the right outsourcing partner is crucial. AI is changing the landscape of customer service. Consultants with deep contact center experience are valuable. The BPO industry is evolving to include more tech services. Chapters 00:00 NBA Finals and Personal Rivalries 01:15 Understanding BPOs and Contact Centers 02:26 The Decision to Outsource 03:35 Implementing Outsourcing Strategies 06:25 The BPO Industry's Shift to AI 08:07 Core Competencies in Outsourcing 10:52 Final Thoughts on BPO and Customer Care
In 128th episode of Good Morning BSS World, I take you straight to Tbilisi, Georgia, where I am attending the BPO Leadership Summit 2025, organized by Enterprise Georgia and Ryan Strategic Advisory. Here are first impressions and exclusive insights from a day filled with high-level meetings and discoveries about Georgia's evolving BPO and IT sectors.From lightning-fast business registration (just one day!) to a welcoming labor market for foreign talent, the episode highlights why Georgia is becoming an increasingly attractive destination for global investors. You'll hear takeaways from discussions with key stakeholders like Invest in Georgia, Andersen, Cushman & Wakefield, PwC, and HR Recruitment Agency, revealing competitive tax structures, flexible hiring policies, real estate dynamics, and surprising salary benchmarks in the BPO field.I also take you to Georgia's Innovation and Technology Agency (GITA), showcasing how the country fosters startups through tech parks and national competitions. With nine innovation parks across the country, including one in Kutaisi housed in the former parliament building, Georgia proves it's serious about turning ideas into reality.Whether you're an investor, a BPO leader, or simply curious about emerging business destinations, this episode is packed with practical insights and firsthand experiences you won't want to miss. Key points of the podcast:Georgia offers an exceptionally fast business registration process, allowing new businesses to be registered within a single day.There are no limits on employing foreigners in Georgia's BPO and IT industries, making it easy for companies to bring in or hire international talent.Georgia's tax rates, including a 15% corporate income tax and a 20% personal income tax, are relatively low compared to many other countries.Links:Talk to this podcast with AI – https://gmbw.onpodcastai.com/episodes/7ZsAdUliy6Y/chatEnterprise Georgia – https://www.enterprisegeorgia.gov.ge/ka **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż – https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach – https://www.linkedin.com/in/igortkach/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
In this episode, Scott Carson breaks down a tape of 187 note assets, offering expert insights into geographic distribution, loan performance, and due diligence strategies. This is a must-listen for note investors looking to navigate the current market.Key Points Covered:Geographic Analysis:Tape covers 33 states, with a significant concentration in Texas and Florida.Strategic state selection based on foreclosure timelines.Loan Performance Breakdown:Performing, sub-performing, and non-performing notes.BK Chapter 13, Chapter 7, and modifications.Financial Metrics:Interest rates, BPO dates, and unpaid principal balance (UPB).Review of last 12 months payment history and payment amounts.Identification of non-performing assets.Discussion of BPO values and average equity.Analytical Techniques:How to determine the equity amount in a property.Calculating offering price based on equity and payment data.How to determine potential ROI based on payment data.Key Due Diligence Steps:Checking local legal balances.Analyzing legal status of foreclosures and bankruptcies.Understanding key parameters used to evaluate each loan.Conclusion:Scott Carson provides a comprehensive guide to analyzing a note tape, arming investors with the knowledge to identify profitable opportunities and make informed bidding decisions. From geographic considerations to in-depth financial analysis, this episode is a valuable resource for anyone looking to succeed in the note investing space.Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes PinterestGet Signed Up For the WCN Membership HERE!
In this special on-the-road edition of Good Morning BSS World, I report directly from the vibrant capital of Georgia – Tbilisi – where I am attending the 2025 BPO Summit. Organized by Enterprise Georgia in collaboration with Ryan Strategic Advisory, the summit brings together global BPO and ITO experts, analysts, and advisors from countries such as the US, UK, Canada, Jamaica, Ghana, Albania, Poland, and more. In this first of several episodes dedicated to Georgia, I share my early impressions of the country as a rising star in the global business services landscape.From challenges in recording his podcast at the hotel to cultural and logistical insights, this episode sets the scene for a deeper exploration of Georgia's potential as a BPO/ITO hub. Don't miss this first-hand look at why Georgia may be your next BPO destination.Stay tuned for follow-up episodes with more expert interviews and insights! Key points of the podcast:Georgia is positioning itself as a strategic hub for the BPO and IT industries, attracting experts and analysts from around the world.The BPO summit organized by Enterprise Georgia in partnership with Ryan Strategic Advisory highlights the growing interest in Georgia's potential as a business destination.Tbilisi, the capital of Georgia, is not only a cultural and economic center but also well-connected internationally, making it accessible for business travelers from various global regions.Links:Talk to this podcast with AI – https://gmbw.onpodcastai.com/episodes/R32lDG0pbB7/chatEnterprise Georgia – https://www.enterprisegeorgia.gov.ge/ka **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż – https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach – https://www.linkedin.com/in/igortkach/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
Allysa Virrey is CEO at Cropworks. Arrabella Bayani is CTO at Cropworks. Cropworks is developing a 3D crop planner for farmers. Their app integrates supply and demand information to determine the best crop diversification for farmers and gives them the optimal crop planning in a visual presentation - matched with the shape and size of their farm. Cropworks aims to help farmers maximize their profits by proper planning. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus. In this episode | 01:12 Ano ang Cropworks? | 02:12 What problem is being solved? | 07:01 What solution is being provided? | 24:56 What are stories behind the startup? | 38:38 What is the vision? | 42:31 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by: https://tasharivera.com
man Rapetti speaks to Dominique Olivier, a columnist who’s taken a deep dive into the growth of the BPO sector and why AI, while powerful, can’t replace human empathy. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5Follow us on social media:CapeTalk on Facebook: https://www.facebook.com/CapeTalkCapeTalk on TikTok: https://www.tiktok.com/@capetalkCapeTalk on Instagram: https://www.instagram.com/CapeTalk on X: https://x.com/CapeTalkCapeTalk on YouTube: https://www.youtube.com/@CapeTalk567See omnystudio.com/listener for privacy information.
Bernadette Avellana is CEO & CFO at E-Zen. Paul Jenson is Marketing & Creative Director at E-Zen. E-Zen is aiming to develop a piezoelectric-powered smart watch - the watch can be charged from energy produced by physical stress in the body, thus having a longer battery life than other smart watches. E-Zen is also a holistic product addressing mental health issues in today's society. They also plan to develop a mental health app, in which the smart watch is integrated to, where users can seek solutions regarding mental health problems.This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 01:15 Ano ang E-Zen? | 05:01 What problem is being solved? | 10:04 What solution is being provided? | 28:46 What are stories behind the startup? | 42:08 What is the vision? | 43:50 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by: https://tasharivera.com
The National Weather Service calls for a chance of showers and thunderstorms this afternoon with a high near 80. Overnight will be mostly clear with a low around 58. There's really not a lot to report today as the world has shifted into low gear ahead of the holiday weekend. But we do have some sports. In sports, the Buffalo Bisons won 5-3 over the Rochester Redwings on Wednesday. They play again today. Afterwards, enjoy the BPO and fireworks. Always a great event.
PANEL: In Face of Stagnating Favorability Ratings, What's Next for South African Offshore CX? When Ryan Strategic Advisory published the most favorable offshore location study last May, South Africa had dropped to third position, compared to more recently topping the poll. This survey features feedback from over 800 CX decision-makers and is potentially the largest survey that explores where CX leaders will consider operations. https://ryanadvisory.com/india-is-the-most-favored-offshore-cx-delivery-point-in-2025/ India and the Philippines are now the most popular destinations, but have these giant destinations just reasserted their postiion or is something going wrong in South Africa? South Africa is still in the top three destinations, but is this slip from the top position a significant change or a blip? Peter Ryan called together a group of three experts to talk about the change in favorability and what is next for BPO and CX in South Africa... Lian Rowlands Owner and Principal Consultant at Tayma Solutions Liverpool, UK https://www.linkedin.com/in/lian-rowlands-a26119/ Steve Weston Founder of ApexCX Baltimore, MD, USA https://www.linkedin.com/in/steve-weston-1843152/ https://www.linkedin.com/company/apexcx-customer-experience-support-services/ Mark Essey CEO Custom Connect South Africa Durban, South Africa https://www.linkedin.com/in/markessey/ https://www.customconnect.com/ Summary: In the CX Files podcast episode from July 3, 2025, hosts Mark Hillary and Peter Ryan discuss the recent Ryan Strategic Advisory survey on CX technology and global services, which ranked offshore destinations for favorability. India ranked first, the Philippines second, and South Africa tied for third with Poland. The conversation features experts Lian Rowlands, Steve Weston, and Mark Essey, who discuss South Africa's decline in favorability rankings despite maintaining a strong delivery system. They highlight the need for South Africa to reinvent its value proposition, focusing on data security, compliance, and advanced technology to regain its top position. The discussion emphasizes the importance of government support, industry cooperation, and forward-thinking strategies to enhance South Africa's BPO sector.
Andrea Villanueva is the Hipster at SynCare. Marjorie Caringal is CFO at SynCare. SynCare is an app for medical records sharing aimed for public hospitals for children and babies. Syncare is currently in the ideation and development stage, working with public health clinics in Batangas. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 01:17 Ano ang SynCare? | 02:20 What problem is being solved? | 05:07 What solution is being provided? | 16:53 What are stories behind the startup? | 39:27 What is the vision? | 44:30 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
On today's BizNews Briefing, Elon Musk reignites his verbal spat with Donald Trump, slamming the Senate's tax bill for cutting electric vehicle credits. The DA threatens a no-confidence motion against Ramaphosa, warning of economic collapse if ousted from the GNU. From the archives, ANC's Zikalala reminds us why they favoured the DA, and rejected an EFF coalition. Top cops face scrutiny as Paul O'Sullivan vows to uphold the rule of law. Africa's BPO sector booms, but automation looms. US markets hit record highs.
Rosine Labado is Study Leader at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz. CAPSU ABI, through DA, BAR, and ACEF is nurturing agribusinesses to help grow, brand, and market their agri-products. Watch the episode to learn more about the services that CAPSU ABI provides for startups! This episode is recorded live at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz.In this episode | 01:21 Ano ang CAPSU ABI? | 03:16 What services are provided by the incubator? | 11:35 Who are notable startups supported by the incubator? | 14:10 How can interested startups join? | 17:55 What is the story behind the incubator? | 27:28 How is the startup ecosystem in Capiz? | 35:35 What are future plans for the incubator? | 39:46 How can listeners find more information?CAPSU BALAY ABI | Facebook: https://facebook.com/capsuabiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
John Ryan Crispino is Owner at Mang Lucas Mushroom Farm. Mang Lucas Mushroom Farm is a mushroom grower farm in Dumarao, Capiz, selling healthy fresh mushrooms for consumption and producing food innovations such as mushroom binagoongan and mushroom chili garlic oil. Mmmm, must try! This episode is recorded live at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz.In this episode | 01:05 Ano ang Mang Lucas Mushroom Farm? | 02:51 What problem is being solved? | 08:51 What solution is being provided? | 21:54 What are stories behind the startup? | 41:59 What is the vision? | 42:55 How can listeners find more information?MANG LUCAS MUSHROOM FARM | Facebook: https://facebook.com/profile.php?id=100077537872965CAPSU BALAY ABI | Facebook: https://facebook.com/capsuabiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Pete Jones is the founder and CEO of Grypp. He is based in the UK between London and Birmingham. Grypp is a visual platform that aims to help contact centers and the agents working within them see what their customers can see. This can be a transformative technology for many support environments and it is low cost and proven - in contrast to many of the AI projects we have covered recently on the podcast. Mark Hillary called Pete to get an ouline of the various ways in which a visual approach to CX can transform how the support process works and how this also creates opportunities for managing fraud and identity. As the conversation suggests: we need humans In CX so why are we restraining them by not allowing them to see what the customer can see? https://www.linkedin.com/in/pete-jones-gryppcorp/ https://grypp.io/about-us/ Summary: Mark Hillary and Peter Ryan discuss the evolution of visual customer experience (CX) with Pete Jones, CEO of Grypp. They highlight how visual CX, which allows agents to see customer issues in real-time, can reduce communication inefficiencies and enhance customer service. Jones shares that one in five enterprises now use visual CX, and Grypp has released 20 new innovations in the past two years. They also explore the potential of visual CX in fraud prevention and its integration with AI to improve customer interactions and operational efficiency. Jones emphasizes the importance of immediate value and the potential for significant cost savings and improved customer satisfaction.
Rodrigo Fedalgo is Founder and Chairman and Myrna Fedalgo is Co-Founder at Sta Carmen Farmers Cooperative. Sta Carmen Dumalag Farmers Marketing Cooperative is a startup farm cooperative in Sta Carmen, Dumalag, Capiz where farmers take advantage of working together to improve their sales and prevent abuse of cheap prices. For their farm, they produce coconut products under the brand of Suwak, such as virgin coconut oil, sinamak pure coconut vinegar, organic fertilizer, and more. This episode is recorded live at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz.In this episode | 01:09 Ano ang Sta Carmen Farmers Cooperative? | 07:33 What problem is being solved? | 26:42 What solution is being provided? | 33:59 What are stories behind the startup? | 51:12 What is the vision? | 58:41 How can listeners find more information?STA CARMEN FARMERS COOPERATIVE (SUWAK) | Facebook: https://facebook.com/profile.php?id=61557182232572CAPSU BALAY ABI | Facebook: https://facebook.com/capsuabiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Joan Mae Lariza is Owner at Boris Farm. Boris Farm is a farm in Capiz that grew from having just a piggery, growing livestock, planting crops, to now producing various fruit wines (mulberry wine!) and homegrown creamy buko pie! Their wines and buko pies are available in Capiz, but aiming to be the go-to pasalubong when you go to Roxas City! This episode is recorded live at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz.In this episode | 00:54 Ano ang Boris Farm? | 02:56 What problem is being solved? | 04:38 What solution is being provided? | 18:20 What are stories behind the startup? | 26:34 What is the vision? | 31:09 How can listeners find more information?BORIS FARM | Facebook: https://facebook.com/profile.php?id=100068580943576CAPSU BALAY ABI | Facebook: https://facebook.com/capsuabiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Jose Olano is Owner at Bugtong Integrated Farm. Bugtong Integrated Farm is a farm in Capiz focusing on growing high value crops and livestock. They are also performing agricultural innovations and best farming practices. Now, they are selling talong (eggplant), red rice, black rice, and salted duck eggs, aiming to sell these products to a wider market. This episode is recorded live at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz.In this episode | 01:24 Ano ang Bugtong Integrated Farm? | 04:26 What problem is being solved? | 07:40 What solution is being provided? | 25:17 What are stories behind the startup? | 35:43 What is the vision? | 42:16 How can listeners find more information?CAPSU BALAY ABI | Facebook: https://facebook.com/capsuabiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Nicola Collister and Jerry Briggs talk to Peter Ryan about AI in CX We have talked many times on this podcast about AI and the hype aound what it can do for CX designers and managers. But what can it really do? We are being flooded with AI-themed ideas on LinkedIn daily, but it is also clear that many AI projects are failing (Gartner says that 85% of AI projects are failing at present). In this episode Peter Ryan aims to do some myth-busting. Where is AI in CX today? What are the real use cases and where is the hype? Peter talked to two CX leaders - in the UK and US - to discuss their thoughts on the realities of using AI in CX today... This episode features the guests: Nicola Collister CEO and Founder of Custerian - based in Bowden, near Manchester UK https://www.linkedin.com/in/nicola-collister-7b34ba2/ https://www.custerian.com/chat-to-us Jerry Briggs CEO and Owner of ApexCX - based in Washington DC, USA https://www.linkedin.com/in/jerryhbriggs/ https://www.linkedin.com/company/apexcx-customer-experience-support-services/ Interview led by Peter Ryan: https://www.linkedin.com/in/peter-ryan-montreal/ ---- Summary Mark Hillary and Peter Ryan discuss the hype cycle surrounding AI in customer experience (CX) with guests Nicola Collister and Jerry Briggs. They highlight the disparity between AI adoption in the US and China, noting that many US companies are still in the hype phase, while Chinese companies are using AI for practical applications. The conversation emphasizes the need for strategic AI implementation aligned with business goals, rather than just adopting AI for the sake of innovation. They also discuss the importance of understanding AI's limitations and potential negative impacts on both customers and employees. The guests stress the need for clear communication and realistic expectations from AI vendors and consultants.
Jules Dusaran is Owner at Cyle's Food Products. Cyle's Food Products or Cyle's Kitchen is making and selling healthy seafoods chips, such as tahong chips, talaba chips, scallops chips, and malunggay chips. Available in Capiz, they are aiming to be the go-to pasalubong for travelers in Roxas City and even being sold internationally. This episode is recorded live at CAPSU ATBI. CAPSU ATBI is an agri-aqua startup incubator based in Capiz State University - Dayao Campus in Roxas City. In this episode | 01:42 Ano ang Cyle's Food Products? | 08:54 What problem is being solved? | 10:37 What solution is being provided? | 43:17 What are stories behind the startup? | 51:15 What is the vision? | 53:54 How can listeners find more information? CYLE'S FOOD PRODUCTS | Facebook: https://facebook.com/CylesKitchenCAPSU ATBI | Facebook: https://facebook.com/capsuatbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Melba Dap-og is Owner at 4G Ice Cream. 4G Ice Cream is a homegrown ice cream brand in Capiz, with a small restaurant in Roxas City, serving ice creams for salu-salos such as birthdays, weddings, anniversaries, and more. They are known for their delicious flavors: Mango Cheese, Buko Pandan, and now exciting flavors infused with Capiz's specialty, seafood. This episode is recorded live at CAPSU ATBI. CAPSU ATBI is an agri-aqua startup incubator based in Capiz State University - Dayao Campus in Roxas City. In this episode | 01:21 Ano ang 4G Ice Cream? | 06:41 What problem is being solved? | 12:58 What solution is being provided? | 23:02 What are stories behind the startup? | 55:16 What is the vision? | 57:09 How can listeners find more information?4G ICE CREAM | Facebook: https://facebook.com/4GIceCreamCAPSU ATBI | Facebook: https://facebook.com/capsuatbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
E ftuar në këtë episod të “Just Business” me Jonida Aliçkolli ka qenë Arjodita Mustali. Ajo është një nga sipërmarrëset e para që ka një ndikim konkret në rritjen e iniciativave të reja të biznesit startup, teknologjive të reja dhe zhvillimin e industrisë BPO në Shqipëri. Arjodita është autore e librit “Udhëheqëset Femra të Nesërmes”, një përmbajtje biografike. Mesazhi që u përçohet të rinjve është pikërisht rritja personale dhe motivimi për të arritur qëllimet e vendosura. Ajo është gjithashtu në proces të botimit të një serie librash mbi zhvillimin e biznesit dhe sipërmarrësinë.
Maria Carmen Besa is Owner at 7JF Steel Fabrication. 7JF Steel Fabrication is fabricating steel agricultural machineries. They are working with DOST to fabricate its patented machineries for agricultural uses. Aside from this, they also do metalworks such as welding, steel pipes, and trusses for residential and industrial use. This episode is recorded live at CAPSU ATBI. CAPSU ATBI is an agri-aqua startup incubator based in Capiz State University - Dayao Campus in Roxas City.In this episode | 01:13 Ano ang 7JF Steel Fabrication? | 06:38 What problem is being solved? | 13:54 What solution is being provided? | 25:35 What are stories behind the startup? | 35:37 What is the vision? | 38:41 How can listeners find more information?7JF STEEL FABRICATION | Facebook: https://facebook.com/7JFsteelCAPSU ATBI | Facebook: https://facebook.com/capsuatbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
On This Episode: Forget the internet myths, this episode cuts straight to the brass tacks of long-range shooting. We talk about how real-world experience beats secondhand advice every time. From barrel break-in to reloading setups and why SDs matter more than fancy gear, this one's for shooters who actually put rounds downrange. We get into why you can't trust every YouTube hero, how to sift through noise on forums, and why your gear is only as good as the time you spend on the trigger. If you've ever wondered why your groups fall apart when the wind shifts or why some brands disappear overnight, we've got answers straight from the range. This episode is all about earned confidence, proven results, and the kind of knowledge you can't buy in a box. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor- https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
Owen Campbell is the operations director at Kura. He is based in Glasgow, Scotland. Kura is a BPO based in the UK, but also with operations in South Africa. They have a number of clients from various regulated industries and Owen talked to Mark Hillary about the differences between a client that has complete control over all their services and a client from a more regulated environment. What needs to be considered when working to design CX for a regulated industry? https://www.linkedin.com/in/owen-campbell-a4602b173/ https://www.wearekura.com/ SUMMARY Mark Hillary and Peter Ryan discuss the complexities of customer experience (CX) in regulated industries with Owen Campbell, Operations Director at Kura, a BPO focused on culture and people development. Campbell highlights Kura's work with heavily regulated sectors like healthcare, utilities, and financial services, emphasizing the importance of compliance and agent training. He notes that while innovation may take longer in regulated environments, it is still possible. Campbell also discusses Kura's strategic planning sessions, the importance of data security, and the shift towards outcome-based models for advisors. He predicts increased use of AI and automated compliance in the coming years.
In this 125th episode of the Good Morning BSS World podcast, I welcome back Rod Jones -renowned CX strategist and advisor to the African BPO & GBS Federation - for our sixth engaging conversation. This month's talk spans the continent, from Egypt to Ghana, and introduces new countries like Benin into the outsourcing dialogue. Rod shares valuable updates, including:Egypt's presence at GITEX Africa and Berlin's GIZ roadshowNigeria's government-backed “Outsource to Nigeria” initiativeAI's evolving impact on African BPO/GBS - balancing automation with employmentThe Federation's new handbook to guide emerging BPO associationsBenin's rise as a new player on the outsourcing mapInsights into the upcoming Elevate Africa conference in EthiopiaPlus, we discuss how Africa is positioning itself globally, with support from global players like Teleperformance and Concentrix, and future plans for a structured federation advisory board. If you're in the outsourcing industry, this episode is a must-listen for insights into Africa's rapidly evolving BPO/GBS scene! Key points of the podcast:The African BPO and GBS landscape is expanding with new members like Ghana, Benin, and Morocco joining the federation.The federation's new association handbook aims to guide countries in establishing and formalizing their own BPO and GBS associations.AI's impact on the BPO and GBS industry is a hot topic, with discussions focused on balancing technological advancement with job creation. Links:Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/Africa Federation of GBS Associations - https://africagbsfederation.org/Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=allTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/ET9JzjsuvRm/chatElevate Africa - https://www.weelevateafrica.org/ **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
Random kwentuhan about startups in general and the startup ecosystem in Panay Island! Grab a drink with me, Jover, and Leovic, and enjoy! :) This episode is recorded live at Pueblo de Panay in Capiz. In this episode | 00:40 What are your backgrounds in entrepreneurship and innovation? | 25:38 What are your thoughts on the Panay Island startup ecosystem? | 01:24:39 What are your future plans regarding startups?THIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Hey, Note Closers! In this episode of The Note Closer Show, Scott Carson dives deep into the world of reverse mortgages and how to potentially profit from them! Scott walks through the process of evaluating a tape of 52 reverse mortgages, offering insights into identifying deals, assessing property values, and understanding the foreclosure process in different states. Learn how to analyze potential profits, estimate rehab costs, and navigate the complexities of HUD and BPOs. Whether you're a seasoned note investor or just starting out, this episode is packed with actionable information to help you make informed decisions.Here's What You'll Discover:Reverse Mortgage Overview: Understand the basics of reverse mortgages, including how they work, why they default, and the potential equity involved.Tape Analysis: Learn how to analyze a tape of reverse mortgages, including key data points like BPO, estimated full payoff, and foreclosure status.State-Specific Foreclosure Processes: Discover the differences in foreclosure timelines between states like Oklahoma and North Carolina and how that impacts your investment strategy.Valuation & Rehab: Strategies for evaluating property values, estimating rehab costs, and determining if a property is worth foreclosing on vs. selling as-is.BPO & Due Diligence: The importance of obtaining Broker Price Opinions (BPOs) and conducting thorough due diligence, including title reports and interior inspections.Profit Calculation: Walk through calculating potential profits, considering factors like money costs, closing costs, and potential returns at foreclosure auctions.Property Examples: Review of real property examples, including analysis of estimated values and rehab estimatesThe 8-9 reverse mortgages that look attractive.Don't forget to like, subscribe, and hit the notification bell so that you are the first to know about new episodes and note investing strategies!Conclusion:Evaluating reverse mortgages can be overwhelming. In this episode, Scott breaks it all down to make it manageable. Make sure to perform the due diligence to determine a property's real potential!Map of the NotesWatch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes Pinterest
In this energizing episode of the Millionaire Car Salesman Podcast, Sean V. Bradley and LA Williams explore the game-changing potential of Outsourced BDC Services in the automotive industry. The guests dive into the innovative approach Dealer Synergy has taken with their Outsourced BDC agents, who are consistently driving impressive sales numbers while eliminating the need for costly in-house teams! "There's a reason why 80% of all BDCs are broken or not profitable." - Sean V. Bradley This episode highlights what makes a successful outsourced BDC, from exceptional training to cultural adaptability. With insights into real-world success stories, including a standout example from Jenna Blankenbiller at Bob Ruth Ford, listeners will learn how leveraging international talent can significantly boost both sales and customer experience. "This is what's supposed to happen when you have people committed to quality training." - LA Williams Don't miss out on how this innovative model is setting new industry standards and redefining what's possible for dealerships! Key Takeaways: ✅ Outsourcing Benefits: Discover the strategic advantages of outsourced BDCs in reducing costs, improving efficiencies, and increasing productivity with dedicated teams. ✅ Success Stories: Understand how Bob Ruth Ford multiplied their sales through effective BDC practices, as shared by Jenna Blankenbiller. ✅ BDC Training and Process: The significance of thorough training and establishing a streamlined process as key drivers for successful CRM and BDC operations. ✅ Cultural Work Ethic: Insights into the Filipino workforce's dedicated attitude and exceptional performance in BDC roles. ✅ Innovative Technologies: Emphasis on modern tools like accent conversion software, which enhances communication efficiency and customer interaction in outsourced services. About The Guests Sean V. Bradley: Sean V. Bradley is a notable figure in the automotive industry, known for his expertise in internet sales, CRM, and BDC operations. He is the CEO of Dealer Synergy and is celebrated for transforming car sales processes to increase profitability and efficiency. LA Williams: LA Williams, the vice president of Dealer Synergy, is recognized as the "Blind Phone Master" for his unparalleled skills in phone sales training. He is a significant influence in developing customer relations and sales strategies in the automotive sector. Jenna Blankenbiller: Jenna is the director of outsourced BDC and Internet operations at Dealer Synergy. She previously worked at Bob Ruth Ford, where she played a crucial role in boosting BDC sales remarkably from 75 to nearly 395 units a month. Gladys Quitoriano: A top-performing BDC representative from the Philippines, Gladys brings years of experience in call centers to the automotive industry. She has worked closely with Jenna and Dealer Synergy, proving vital in her role by consistently exceeding sales expectations. Ivy Ambag: Ivy is a fresh and promising talent in the BDC team, having recently joined Dealer Synergy. With a strong background in BPO and logistics, she has quickly become a top performer, demonstrating immense potential and dedication. Maximizing Profitability in Automotive Sales: The Outsourced BDC Advantage Key Takeaways Outsourcing Expertise: Embrace the potential of outsourced BDCs to transform your dealership's sales strategy by leveraging expert knowledge and global resources. Cost Efficiency and Performance: Outsourced BDCs can significantly lower operational costs while boosting sales performance, demonstrating the value of specialized staffing solutions. Value of Effective Training: Comprehensive training and CRM fluency are pivotal in maximizing the efficacy of your dealership's business development center. The automotive industry is perpetually evolving, demanding innovation, adaptability, and efficiency from dealerships across the globe. Enter the realm of outsourced Business Development Centers (BDCs), an emerging strategy to optimize sales processes and enhance profitability. In the Millionaire Car Salesman Podcast, hosted by Sean V. Bradley and LA Williams, these industry virtuosos peel back the layers of the automotive sales world to reveal the hidden potential of outsourced BDCs. The podcast offers a compelling narrative on the intricacies and superior advantages of outsourced solutions. This article deciphers those insights and explores how this model can redefine the conventional landscape of automotive sales. The Revolution of Outsourced BDCs in Automotive Sales In an age where efficiency and expertise reign supreme, the appeal of outsourced BDCs lies in their ability to significantly augment a dealership's sales capabilities. Sean V. Bradley notes, "There's a reason why 80% of all BDCs are broken or not profitable." The discussion reveals how relying on the expertise of outsourced BDCs allows dealerships to capitalize on specialized skills often lacking in-house. By engaging with professionals seasoned in specific tasks, dealerships harness a sharper competitive edge. Bradley points out that traditional, in-house operations often fall short, as they grapple with staffing challenges and expertise gaps. To illustrate, he shares, "You could try to do BDC yourself… and good luck with that." This symbolizes a departure from the do-it-all-internally mindset, urging dealers to embrace more effective, outsourced solutions. As Jenna Blankenbiller, Director of Outsourced BDC and Internet Operations, further elaborates, the commitment from outsourced agents in learning "your product knowledge, your dealership, your system," sets a solid foundation for success. Cost Efficiency and Performance: The Outsourcing Equation Cost efficiency combined with enhanced performance is the winning formula that defines the outsourced BDC model. Bradley emphasizes the fiscal prudence of this approach: "Outsourcing anything that you're not great at" is not just sensible—it's financially strategic. Traditional in-house operations often incur elevated expenses due to higher salaries, benefits, and turnover rates, coupled with a demand for continual training. On the contrary, outsourced BDCs present a cost-effective alternative without compromising on quality. Gladys Quitoriano, a proven asset from the Philippines, exemplifies how these agents often outperform their in-house counterparts, "sometimes 40 units a month," a feat that substantiates the economic and performance-driven advantages of outsourcing. The cross-cultural workforce, characterized by heightened motivation and a "strong work ethic," is a compelling element that propels dealerships towards unprecedented success metrics. The Indispensable Role of Training in Outsourced BDCs Effective training is the linchpin in transitioning theoretical potential into tangible success within outsourced BDCs. The podcast underscores the role of structured and continuous training as the cornerstone of excellence. Adequate preparation, including familiarity with dealership-specific CRM systems and robust product knowledge, equips agents like Ivy and Gladys to seamlessly integrate into dealership operations and consistently exceed performance expectations. LA Williams attests to the transformation achievable through diligent training, asserting, "When you begin to apply it, it can cause transformation." Such transformation is vividly embodied in Gladys's story, where a dedication to learning translates into remarkable sales achievements. The synergy between comprehensive training programs and the eagerness of outsourced agents results in an engaged, highly competent workforce, poised to drive sales advancement. In unraveling the power of outsourced BDCs, the conversation provoked by Bradley, Williams, Blankenbiller, and the international agent team illuminates a pathway for dealerships aiming to revolutionize their sales processes. The strategic implementation of outsourced BDCs not only enhances efficiency and reduces operational costs but also fosters an environment of continuous improvement through targeted training and expertise. As the industry leans towards leveraging global talent pools, the ability to intelligently integrate outsourced solutions into automotive sales models sets the stage for a thriving future in an ever-competitive market. Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more! Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm. The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 29,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today! Win the Game of Googleopoly: Unlocking the secret strategy of search engines. The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Visit www.podium.com/mcs to learn more! Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential. Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!
José Nelton González es ingeniero industrial, con un MBA, y actualmente forma parte del equipo directivo de ERC Global, una firma multinacional de BPO. Fue presidente de ANJE (Asociación Nacional de Jóvenes Empresarios) en 2023–2024, donde jugó un rol clave en la organización de los debates electorales y en empujar temas como la reforma laboral, la educación técnica y el emprendimiento joven.Pero en este episodio de Tertulia Dura no vinimos a repetir eso.Quise conocer al José detrás del cargo. Su historia personal, qué lo llevó a meterse en estos líos de liderazgo, cómo ve su rol en la empresa privada, y cómo equilibra todo eso con su vida fuera del micrófono. Una conversación más cercana y sin guion, donde hablamos de lo que rara vez se escucha en los paneles.
Kiara Bonifacio is Co-Founder at Kuray Innovations. Kuray Innovations is pioneering sustainable solutions for marine conservation through innovative waste management. Kuray Innovations transforms oyster shell waste into artificial reef structures, addressing marine ecosystem degradation and waste management challenges. This episode is recorded live at CPUGAD TBI. CPUGAD TBI is a startup incubator based in Central Philippine University in Iloilo City.In this episode | 00:50 Ano ang Kuray Innovations? | 06:25 What problem is being solved? | 10:14 What solution is being provided? | 26:43 What are stories behind the startup? | 32:37 What is the vision? | 39:46 How can listeners find more information?KURAY INNOVATIONS | Website: https://kuray-innovations.vercel.appCPUGAD TBI | Website: https://startupwesternvisayas.com.ph/tbi/cpugad-tbi | Facebook: https://facebook.com/cpugadtbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Jerome Cabugwason is Founder and Executive Officer at Silid PH. Ferjen Torred is Co-Founder and Operating Officer at Silid PH. Silid PH is an AI-powered rental platform that helps students, professionals, and entrepreneurs quickly find affordable spaces and compatible housemates—cutting search time by 98% and costs by 80%.This episode is recorded live at CPUGAD TBI, a startup incubator based in Central Philippine University in Iloilo City.In this episode | 00:53 Ano ang Silid PH? | 04:14 What problem is being solved? | 07:33 What solution is being provided? | 17:40 What are stories behind the startup? | 32:19 What is the vision? | 34:49 How can listeners find more information?SILID PH | Website | FacebookCPUGAD TBI | Website | FacebookTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS | Website: https://sprout.ph | Sprout Payroll Starter: https://bit.ly/SproutPayrollStarter | APEIRON | Website: https://apeirongrp.com | TWALA |Website: https://twala.io | SYMPH Website: https://symph.co | SECUNA Website: https://secuna.io | MAROON STUDIOS Website: https://maroonstudios.com | AIMHI Website: https://aimhi.aiCHECK OUT OUR PARTNERS | Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP) | Founders Launchpad: https://founderslaunchpad.vc | GumdropLab: https://gumdroplab.com | CloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH) | Cloverly.tech: https://cloverly.tech | BuddyBetes: https://buddybetes.com | HKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP) | Hyperstacks: https://hyperstacksinc.com | OneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP) | UNAWA: https://unawa.asia | SkoolTek: https://skooltek.co | Better Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!) | Britana: https://britanaerp.com | Wunderbrand: https://wunderbrand.com | Fail Coach: https://fail.coach | Drive Manila: https://facebook.com/drivemanilaph | EastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcing | Doon: https://doon.ph | Hier Business Solutions: https://hierpayroll.com | DVCode Technologies: https://dvcode.tech | Mata Technologies: https://mata.ph | LookingFour Buy & Sell Online: https://lookingfour.com | NutriCoach: https://nutricoach.com | Uplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH) | Digest PH: https://digest.ph (10% discount on legal services! Code: DIGESTXSUP)START UP PODCAST PH | YouTube: https://youtube.com/startuppodcastph | Spotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVa | Apple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394 | Facebook: https://facebook.com/startuppodcastph | Patreon | WebsiteEdited by: https://tasharivera.com
In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever - a $4 billion BPO giant with 150,000 employees worldwide. Guillaume explains the massive impact of generative AI on the BPO industry, why it's the biggest threat and the biggest opportunity for contact centres today.From deciding whether to buy, build or partner on AI solutions to navigating multiple client systems and languages, Guillaume shares how Foundever is transforming its workforce with AI-powered tools like EverAssist. Guillaume also explains why Foundever built its own internal version of ChatGPT rather than licensing OpenAI's solution, saving millions of dollars a year while retaining control over features, latency and performance.Find out how Foundever has been tackling challenges like the AI adoption gap, balancing cost, speed and accuracy in AI models and using talent to scale solutions globally.If you want to know how generative AI is being used in a complex, multilingual, multi-client environment, this episode has the answers. Whether you're in BPO or exploring enterprise AI, Guillaume's honest insights are valuable for any organisation looking to stay ahead in the AI age.Shownotes: Find out more about Foundever: https://foundever.comThe voice dictation tool recommended by Guillaume: https://wisprflow.aiSubscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeWSubscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimmsGet in touch with Kane on LinkedIn: https://www.linkedin.com/in/kanesimms Hosted on Acast. See acast.com/privacy for more information.
David Neale is the Founder and CEO of GBPO Solutions. He is based in the UK. David has experience as a buyer of BPO services and as a representative of BPOs. With this insight he decided that one of the missing ingredients in the BPO sales process is transparency - how does anyone know that what a BPO says about their services is really true? David founded GBPO Solutions to provide accreditation to BPOs, so if they do make claims about their capabilities then they can point to the accreditation to show that their claims can be verified. David talked to Mark Hillary about why he started GBPO Solutions and why he explored this idea of transparency rather than measuring processes and delivery capabilities... David also publishes the popular David's Diaries podcast - focused on the biography of his guests. You can find both Mark and Peter in the back catalogue - both interviewed in 2024. https://www.linkedin.com/in/david-neale-08b80011b/ https://www.linkedin.com/company/gbpo-solutions/ https://podcasts.apple.com/us/podcast/davids-diaries/id1766136430 Mark and Peter on David's Diaries https://podcasts.apple.com/us/podcast/mark-hillary/id1766136430?i=1000668074006 https://podcasts.apple.com/us/podcast/peter-ryan/id1766136430?i=1000668073926 Podcast Summary In this episode, David Neale introduces his new venture, GBPO Solutions, and discusses a novel approach to BPO accreditation. Unlike traditional certifications focused on operational standards (like ISO or HIPAA), David's accreditation model emphasizes truthfulness, transparency, and independent validation of how BPOs present themselves to the market. David Neale's accreditation model for BPOs aims to inject much-needed transparency and accountability into a market still relying on legacy procurement methods. By focusing on honesty over hype, GBPO Solutions wants to reshape the buyer-supplier dynamic in outsourcing for the better.
Basil Jermanos Amso is Chief Executive Officer at ArticuLit. Cedrick Lawrence Gervacio is Chief Compliance Officer at ArticuLit. ArticuLit enables productive learning on the go. With the ArticuLit app, you can make any text into audio format so you can listen and learn wherever you are. This episode is recorded live at CPUGAD TBI. CPUGAD TBI is a startup incubator based in Central Philippine University in Iloilo City.In this episode | 00:55 Ano ang ArticuLit? | 03:28 What problem is being solved? | 07:17 What solution is being provided? | 21:14 What are stories behind the startup? | 40:40 What is the vision? | 43:23 How can listeners find more information?ARTICULIT | FacebookCPUGAD TBI | Website | Facebook: https://facebook.com/cpugadtbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS | Website: https://sprout.ph | Sprout Payroll Starter: https://bit.ly/SproutPayrollStarter | APEIRON | Website: https://apeirongrp.com | TWALA |Website: https://twala.io | SYMPH Website: https://symph.co | SECUNA Website: https://secuna.io | MAROON STUDIOS Website: https://maroonstudios.com | AIMHI Website: https://aimhi.aiCHECK OUT OUR PARTNERS | Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP) | Founders Launchpad: https://founderslaunchpad.vc | GumdropLab: https://gumdroplab.com | CloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH) | Cloverly.tech: https://cloverly.tech | BuddyBetes: https://buddybetes.com | HKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP) | Hyperstacks: https://hyperstacksinc.com | OneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP) | UNAWA: https://unawa.asia | SkoolTek: https://skooltek.co | Better Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!) | Britana: https://britanaerp.com | Wunderbrand: https://wunderbrand.com | Fail Coach: https://fail.coach | Drive Manila: https://facebook.com/drivemanilaph | EastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcing | Doon: https://doon.ph | Hier Business Solutions: https://hierpayroll.com | DVCode Technologies: https://dvcode.tech | Mata Technologies: https://mata.ph | LookingFour Buy & Sell Online: https://lookingfour.com | NutriCoach: https://nutricoach.com | Uplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH) | Digest PH: https://digest.ph (10% discount on legal services! Code: DIGESTXSUP)START UP PODCAST PH | YouTube: https://youtube.com/startuppodcastph | Spotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVa | Apple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394 | Facebook: https://facebook.com/startuppodcastph | Patreon: https://patreon.com/StartUpPodcastPH | Website: https://phstartup.onlineEdited by: https://tasharivera.com
Hey CX Nation,In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at TaskUs think through on a daily basis to build world class customer experiences.**Episode #259 Highlight Reel:**1. Leading AI-safety initiatives at TaskUs 2. Developing and leveraging AI-powered analytics for customers 3. Partnering with Decagon and Regal focusing on augmentation 4. Constant monitoring & analysis of customer interactions to fuel sales5. Leveraging playbooks & how-to guides to create incredible EX Click here to learn more about Joe AndersonClick here to learn more about TaskUsHuge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content, our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!
Jesse Auman, Vince Jaca, and Azel Moquera are Co-Founders at Dappli. With Dappli, cooking has never been made easier. You can scan your ingredients and Dappli will find the best recipe in their database for you to cook. Enjoy a treasure trove of recipes that you can cook at your own comfort. This episode is recorded live at CPUGAD TBI. CPUGAD TBI is a startup incubator based in Central Philippine University in Iloilo City.In this episode | 00:50 Ano ang Dappli? | 06:52 What problem is being solved? | 10:48 What solution is being provided? | 21:55 What are stories behind the startup? | 32:49 What is the vision? | 37:33 How can listeners find more information?CPUGAD TBI | Website: https://startupwesternvisayas.com.ph/tbi/cpugad-tbi | Facebook: https://facebook.com/cpugadtbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS | Website: https://sprout.ph | Sprout Payroll Starter: https://bit.ly/SproutPayrollStarter | APEIRON | Website: https://apeirongrp.com | TWALA |Website: https://twala.io | SYMPH Website: https://symph.co | SECUNA Website: https://secuna.io | MAROON STUDIOS Website: https://maroonstudios.com | AIMHI Website: https://aimhi.aiCHECK OUT OUR PARTNERS | Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP) | Founders Launchpad: https://founderslaunchpad.vc | GumdropLab: https://gumdroplab.com | CloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH) | Cloverly.tech: https://cloverly.tech | BuddyBetes: https://buddybetes.com | HKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP) | Hyperstacks: https://hyperstacksinc.com | OneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP) | UNAWA: https://unawa.asia | SkoolTek: https://skooltek.co | Better Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!) | Britana: https://britanaerp.com | Wunderbrand: https://wunderbrand.com | Fail Coach: https://fail.coach | Drive Manila: https://facebook.com/drivemanilaph | EastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcing | Doon: https://doon.ph | Hier Business Solutions: https://hierpayroll.com | DVCode Technologies: https://dvcode.tech | Mata Technologies: https://mata.ph | LookingFour Buy & Sell Online: https://lookingfour.com | NutriCoach: https://nutricoach.com | Uplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH) | Digest PH: https://digest.ph (10% discount on legal services! Code: DIGESTXSUP)START UP PODCAST PH | YouTube: https://youtube.com/startuppodcastph | Spotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVa | Apple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394 | Facebook: https://facebook.com/startuppodcastph | Patreon: https://patreon.com/StartUpPodcastPH | Website: https://phstartup.onlineEdited by the team at: https://tasharivera.com
AJ Aparicio, Mark Renzo Tan, and Jeff Andre Millan are Co-Founders at Baylo Central. Baylo Central is an e-commerce platform making sourcing easy for MSMEs and suppliers in Iloilo. The primary market of Baylo Central are local food and souvenir shops in Iloilo City, and soon going beyond. This episode is recorded live at CPUGAD TBI. CPUGAD TBI is a startup incubator based in Central Philippine University in Iloilo City. In this episode | 01:16 Ano ang Baylo Central? | 06:20 What problem is being solved? | 14:57 What solution is being provided?22:29 What are stories behind the startup? | 37:42 What is the vision? | 44:42 How can listeners find more information? CPUGAD TBI | Website: https://startupwesternvisayas.com.ph/tbi/cpugad-tbi | Facebook: https://facebook.com/cpugadtbi THIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS | Website: https://sprout.ph | Sprout Payroll Starter: https://bit.ly/SproutPayrollStarter | APEIRON | Website: https://apeirongrp.com | TWALA |Website: https://twala.io | SYMPH Website: https://symph.co | SECUNA Website: https://secuna.io | MAROON STUDIOS Website: https://maroonstudios.com | AIMHI Website: https://aimhi.aiCHECK OUT OUR PARTNERS | Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP) | Founders Launchpad: https://founderslaunchpad.vc | GumdropLab: https://gumdroplab.com | CloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH) | Cloverly.tech: https://cloverly.tech | BuddyBetes: https://buddybetes.com | HKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP) | Hyperstacks: https://hyperstacksinc.com | OneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP) | UNAWA: https://unawa.asia | SkoolTek: https://skooltek.co | Better Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!) | Britana: https://britanaerp.com | Wunderbrand: https://wunderbrand.com | Fail Coach: https://fail.coach | Drive Manila: https://facebook.com/drivemanilaph | EastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcing | Doon: https://doon.ph | Hier Business Solutions: https://hierpayroll.com | DVCode Technologies: https://dvcode.tech | Mata Technologies: https://mata.ph | LookingFour Buy & Sell Online: https://lookingfour.com | NutriCoach: https://nutricoach.com | Uplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH) | Digest PH: https://digest.ph (10% discount on legal services! Code: DIGESTXSUP)START UP PODCAST PH | YouTube: https://youtube.com/startuppodcastph | Spotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVa | Apple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394 | Facebook: https://facebook.com/startuppodcastph | Patreon: https://patreon.com/StartUpPodcastPH | Website: https://phstartup.onlineEdited by the team at: https://tasharivera.com
On This Episode: Some shooters are wrecking it for the rest of us, and we're done staying quiet. In this episode, Cole, Matt, and Sawyer sound off on the things that seriously piss them off in the shooting world. From garbage left on public land and brass that never gets picked up, to shady sponsor culture, awful rifle advice on Reddit, and overhyped gear, it's a no-filter conversation about what's going wrong and how to fix it. They also dig into air rifle performance and why precision airguns like FX are creeping up on rimfire. Sawyer shares his obsession with coyote hunting, prairie dog shots at 594 yards, and why some gear just flat-out works. The crew also talks about budget setups that actually hold up, and why chasing free gear instead of real-world results is ruining trust across the board. If you shoot on public land, care about access, or are sick of bad advice getting passed around like truth, this one's for you. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor- https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
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