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Justine Doctolero is Project Development Officer at Fish-i. Fish-i is a patented hardware-software fish visual census technology developed by the University of the Philippines' Department of Computer Science and Marine Science Institute. It uses a stereo camera setup mounted on a rig to capture underwater footage from sample sites. The data collected is then analyzed by the AI-powered Video Analyzer Software, which identifies fish species, counts individuals, and estimates fish size, biomass, and population density. This system offers a precise, automated method for monitoring marine biodiversity, which is vital for ecosystem management and conservation. This episode is recorded live during the 2025 Regional Science and Technology Week in Western Visayas organized by DOST Region VI, held at Robinsons Roxas, Capiz.In this episode | 01:17 Ano ang Fish-i? | 07:00 What problem is being solved? | 14:30 What solution is being provided? | 29:34 What are stories behind the startup? | 44:52 What is the vision? | 54:03 How can listeners find more information?FISH-I | Website: https://fishi.ph | Facebook: https://facebook.com/fishiphDOST REGION VI | Website: https://region6.dost.gov.ph | Facebook: https://www.facebook.com/DOSTRegionVICHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube | Spotify | Apple Podcasts | FacebookPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Marvin De Pedro shares about Incutech. Incutech is a precision loT-based incubator that ensures optimal hatching with customizable settings and real-time web and SMS alerts. This intelligent system monitors critical parameters like temperature and humidity, providing farmers with timely data and notifications to prevent losses and maximize chick yield. With its user-friendly interface and advanced monitoring capabilities, Incutech makes the incubation process more reliable and efficient for poultry raisers. This episode is recorded live during the 2025 Regional Science and Technology Week in Western Visayas organized by DOST Region VI, held at Robinsons Roxas, Capiz.In this episode | 01:08 Ano ang Incutech? | 02:54 What problem is being solved? | 06:21 What solution is being provided? | 17:48 What are stories behind the startup? | 36:08 What is the vision? | 43:37 How can listeners find more information?ISAT U FAB LAB | Facebook: https://facebook.com/isatudtifablabDOST REGION VI | Website: https://region6.dost.gov.ph | Facebook: https://www.facebook.com/DOSTRegionVICHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube | Spotify | Apple Podcasts | FacebookPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Global Investors: Foreign Investing In US Real Estate with Charles Carillo
Ever wondered how real estate agents determine the right price for a home? It's not a guess, it starts with a Comparative Market Analysis (CMA). In this episode, Charles Carillo breaks down what a CMA is, how it's prepared, and how it differs from an appraisal. You'll learn exactly how agents use comparable properties, market data, and trends to estimate your home's real value and why every seller should understand this before listing their property. Here's what you'll learn: • What a Comparative Market Analysis (CMA) really means in real estate • How agents find and adjust comps to price homes accurately • The key differences between a CMA and an appraisal • How market trends and property characteristics influence pricing • Why CMAs are free tools that help sellers and buyers make smarter decisions Whether you're a homeowner planning to sell, or an investor looking to understand market value, this episode explains how to do a CMA in real estate step-by-step in plain language. Links Referenced in Episode: SS123: What is a BPO in Real Estate - https://youtu.be/3EYuOftL8mI Connect with the Global Investors Show, Charles Carillo and Harborside Partners: ◾ Setup a FREE 30 Minute Strategy Call with Charles: http://ScheduleCharles.com ◾ Learn How To Invest In Real Estate: https://www.SyndicationSuperstars.com/ ◾ FREE Passive Investing Guide: http://www.HSPguide.com ◾ Join Our Weekly Email Newsletter: http://www.HSPsignup.com ◾ Passively Invest in Real Estate: http://www.InvestHSP.com ◾ Global Investors Web Page: http://GlobalInvestorsPodcast.com/
Summary: Chief Revolution Officer John DiJulius speaks withRicky Arriola, the founder and CEO of Inktel Holdings Corp, one of the country's leading customer experience and business process outsourcing firms. Inktel provides outsourced customer experience solutions to Fortune 500companies, government agencies, educational institutions, and consumer brands.Its services include omnichannel contact center support, sales, order management, back-office processing, government BPO services, and fulfillment. The company has been repeatedly recognized as a Best Place to Work. Learn How Ricky became obsessed with building a world-class cx organization Why so many organizations trust Inktel with their customer experience How Inktel manages rapid growth without compromising its culture What the future of AI has in the contact center worldLinks This episode is sponsored by The Customer Experience Executive Academy. Learn more here Links: Inktel: www.inktel.com Ricky Arriola: https://www.linkedin.com/in/rickyarriola/ Ask John! Submit your questions for John, to be aired on future episode: tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership: https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors: tdg.click/claudia Books: https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts: Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.
Joanne Morrison is the founder of Outmarket. She is based in Toronto, Canada. Outmarket is a specialist marketing agency that is focused on BPO and CX companies. Telling potential customers about your services has always been important, but as BPO gets more complex, more international, and AI changes how marketing can function, it is more important than ever to get great advice. Peter Ryan called Joanne to talk about these changes and her advice for marketing in CX in the 2020s. https://www.linkedin.com/in/joanne-morrison-52299711/ https://www.outmarketbpo.com/ SUMMARY: Mark Hillary and Peter Ryan discuss the challenges and mistakes in BPO marketing with Joanne Morrison, founder of Outmarket. Joanne highlights underinvestment in marketing, with typical BPO budgets being a fraction of the 2-8% recommended for B2B services. She emphasizes the importance of diversifying marketing efforts and leveraging AI beyond content creation. Joanne also stresses the need for effective post-event follow-up and risk-taking to stand out in a competitive market. She advises using AI for backend tasks like coding and research to improve efficiency and differentiation.
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/561 Monday.com In this episode of the Outsource Accelerator Podcast, Nir Yamin from monday.com shares how the platform has become a cornerstone for the modern BPO industry. From flexible workflows to AI-powered tools, Nir explains how monday.com helps outsourcing firms streamline operations, improve visibility, and prepare for the next era of tech-enabled outsourcing. References: Website: https://monday.com/lang/en-ph/?utm_source=outsourceaccelerator.com&utm_medium=article LinkedIn: https://www.linkedin.com/in/niryamin?originalSubdomain=au Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
W sesji nadzwyczajnej radny Łukasz Gibała ujawnia: zadłużenie Krakowa sięga 7,9 mld zł, a w kasie brakuje na wypłaty dla nauczycieli i kierowców. Prezydent obiecał audyt, ale nie dotrzymał słowa.Kraków zmaga się z rekordowym zadłużeniem, które pod rządami prezydenta Aleksandra Miszalskiego wzrosło z 6 miliardów do niemal 8 miliardów złotych w zaledwie półtora roku – alarmuje Łukasz Gibała, radny miasta i lider ruchu Kraków dla Mieszkańców, w rozmowie z Radiem Wnet. W nadzwyczajnej sesji rady miasta, zwołanej na wniosek radnych opozycyjnych z PiS-u, Gibała wskazał na dramatyczną sytuację finansową miasta, nazywając dług „długiem Miszalskiego”. Jak podkreśla, tylko w tym roku w budżecie zabraknie 300 milionów złotych, mimo emisji obligacji na tę samą kwotę, by pokryć wydatki na pensje nauczycieli, motorniczych i kierowców autobusów.Sytuacja jest niebezpieczna i groźna. Najgorsze, że to my, zwykli mieszkańcy, będziemy musieli spłacać te dodatkowe miliardy– ostrzega Gibała.Synekury i marnotrawstwoRadny krytykuje władze miasta za brak przejrzystości i nadzoru nad finansami. Zwraca uwagę na tworzenie nowych, jego zdaniem niepotrzebnych, instytucji, takich jak osiem nowych departamentów, oraz zatrudnianie osób z klucza partyjnego lub po znajomości.Pieniądze Krakowian są rozdawane na prawo i lewo– mówi, wskazując na absurdalne wydatki, jak toaleta za ponad pół miliona złotych czy ławeczka w parku za ćwierć miliona.Co z audytem dla Krakowa?Gibała przypomina, że prezydent Miszalski obiecał na początku kadencji rzetelny, zewnętrzny audyt instytucji miejskich, który miał ujawnić, gdzie są marnowane publiczne środki. Obietnica ta jednak nie została zrealizowana.Poprosił dyrektorów jednostek, by sami siebie ocenili. To nic nie daje, bo nikt nie przyzna się do błędów przed przełożonym– tłumaczy radny.Co więcej, gdy radni opozycji pytają o finanse miejskich spółek, odpowiedzi są blokowane pod pretekstem „tajemnicy handlowej”, co Gibała nazywa absurdem.Turystyka rośnie, a kasa pustoszejeKraków, choć jest turystyczną perełką Polski i przyciąga tłumy gości – w tym inwestorów takich jak Robert De Niro, który planuje luksusowy hotel na Półwsiu Zwierzynieckim – boryka się z pustą kasą miejską.To miasto jest kurą znoszącą złote jaja, a mimo to ma największy dług na mieszkańca spośród dużych polskich miast, większy niż Warszawa– podkreśla Gibała. Dodaje, że sektor BPO, zatrudniający niemal 100 tysięcy osób, generuje znaczne wpływy z podatków, ale te pieniądze są „przepalane” przez nieudolne zarządzanie i brak kompetencji.Mieszkańcy Krakowa coraz głośniej wyrażają oburzenie. Masowe zwolnienia w firmach, które wycofują się z miasta, budzą niepokój o miejsca pracy, a wydatki na „synekury” i niepotrzebne inwestycje, jak wspomniana ławeczka, tylko podsycają frustrację. „Coraz więcej słyszę głosów oburzenia i niepokoju. Pytanie, czy to już skala do masowych protestów czy referendum odwoławczego– zastanawia się Gibała.Trzy kroki do zmianyJako rozwiązanie radny proponuje trzy kroki. Pierwszy to polityczna wymiana obecnej ekipy rządzącej, która „nie chce podjąć niezbędnych działań”. Drugi to przeprowadzenie rzetelnego audytu finansowego wszystkich miejskich instytucji przez niezależną firmę zewnętrzną, wybraną w przetargu.Taki audyt pokazałby, gdzie są nieefektywności, przerost administracji i marnotrawstwo– mówi.Trzecim krokiem byłoby stworzenie planu głębokiej sanacji finansów publicznych na podstawie wyników audytu. Gibała przyznaje jednak, że jako radny opozycyjny ma ograniczony dostęp do informacji, co utrudnia przedstawienie szczegółowych rozwiązań.Radny widzi nadzieję w oddolnych inicjatywach. Przywołuje przykład udanego referendum w Zabrzu, gdzie mieszkańcy odwołali prezydentkę z Platformy Obywatelskiej, oraz inicjatywę referendalną we Wrocławiu przeciwko prezydentowi Jackowi Sutrykowi.W Krakowie coraz więcej mówi się o takich ruchach. Powstają stowarzyszenia, które rozważają referendum. Nie zdziwiłbym się, gdyby w przyszłym roku do niego doszło– przewiduje Gibała.
A diretora tributária de BPO da Forvis Mazars, Fabiana Schiavon, explica o que muda na emissão de notas fiscais eletrônicas com a reforma tributária e o que as empresas precisam fazer para se adaptar até 2026. O episódio aborda o novo layout da NF-e e NFS-e, as mudanças para energia e comunicação, e os desafios para pequenos municípios e contribuintes do Simples Nacional.Participantes:Fabiana Schiavon, Diretora Tributária - BPO, Forvis Mazars.Host(s):Alexandre Abreu, Apresentador, Tracto.Cassio Politi, Apresentador, Tracto.
EDITORIAL: US bill could spell disaster for BPO sector | Oct. 23, 2025Subscribe to The Manila Times Channel - https://tmt.ph/YTSubscribeVisit our website at [https://www.manilatimes.net](https://www.manilatimes.net/)Follow us:Facebook - https://tmt.ph/facebookInstagram - https://tmt.ph/instagramTwitter - https://tmt.ph/twitterDailyMotion - https://tmt.ph/dailymotionSubscribe to our Digital Edition - https://tmt.ph/digitalCheck out our Podcasts:Spotify - https://tmt.ph/spotifyApple Podcasts - https://tmt.ph/applepodcastsAmazon Music - https://tmt.ph/amazonmusicDeezer: https://tmt.ph/deezerStitcher: https://tmt.ph/stitcherTune In: https://tmt.ph/tunein#TheManilaTimes#VoiceOfTheTimes Hosted on Acast. See acast.com/privacy for more information.
This week Scott reviews another tape of assets from a new provider. Buckle up your boot straps and hold on tight for this thrill ride of reverse mortgage notes. Scott dives into the map and spreadsheet, outlining the positives and negatives of the assets, giving tips along the way!Illinois Foreclosure This state takes longer to foreclose on!Manufactured Homes with far comps: How accurate are BPOs with far comps?REO and foreclosure When do you fix up and when do you flip?Days on Market How can you get a good price for an asset in a slower market?Max Claim What exactly is the max claim?Redemption Period and Foreclosure in the same sentence! This one is for the pros that are the most patient of note investors that are prepared for some possible litigation with estate holders!Manufactured Homes at high BPO's These assets are out in the middle of nowhere with comps from 20 miles away.Elderly Owners: Reverse Mortgages require owners that are 65 years or older, you are potentially foreclosing on grandma!HUD Claims: What is the HUD Max Claim?The Seller. This is not Scott's usual seller, so expect surprises when working with a new provider.Whether you're a seasoned investor or new to real estate note investing, it can be a challenge so grab your education to get the right start.Watch the Original Video Here!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes PinterestGet signed up for the Next Virtual Note Buying Workshop Now!
This week, Scott reviews another tape of assets from a new provider. Buckle up your boot straps and hold on tight for this thrill ride of reverse mortgage notes. Scott dives into the map and spreadsheet, outlining the positives and negatives of the assets, giving tips along the way!Illinois Foreclosure This state takes longer to foreclose on!Manufactured Homes with far comps: How accurate are BPOs with far comps?REO and foreclosure When do you fix up and when do you flip?Days on Market How can you get a good price for an asset in a slower market?Max Claim What exactly is the max claim?Redemption Period and Foreclosure in the same sentence! This one is for the pros that are the most patient of note investors that are prepared for some possible litigation with estate holders!Manufactured Homes at high BPO's These assets are out in the middle of nowhere with comps from 20 miles away.Elderly Owners: Reverse Mortgages require owners that are 65 years or older, you are potentially foreclosing on grandma!HUD Claims: What is the HUD Max Claim?The Seller. This is not Scott's usual seller, so expect surprises when working with a new provider.Whether you're a seasoned investor or new to real estate note investing, it can be a challenge so grab your education to get the right start.Watch the Original Video Here!Love the show? Subscribe, rate, review, and share!Here's How »Join Note Night in America community today:WeCloseNotes.comScott Carson FacebookScott Carson TwitterScott Carson LinkedInNote Night in America YouTubeNote Night in America VimeoScott Carson InstagramWe Close Notes PinterestGet signed up for the Next Virtual Note Buying Workshop Now!
Jizel Lazaro is Founder and Ciara May Tandih is Co-Founder of BioInnovate & VocaGlove. BioInnovate is committed to revolutionizing communication for the Filipino deaf community through innovative technology. Their VocaGlove aims to create a more inclusive and accessible society by breaking down communication barriers between those who use sign language and those who do not. This technology enables effortless interaction among all Filipinos, enhancing participation in everyday life and fostering a more inclusive community. This episode is recorded live at AdZU AZUL Hub, technology business incubator of Ateneo de Zamboanga University in Zamboanga City.In this episode | 01:03 Ano ang BioInnovate? | 03:45 What problem is being solved? | 07:26 What solution is being provided? | 22:42 What are stories behind the startup? | 32:18 What is the vision? | 36:29 How can listeners find more information?ADZU AZUL HUB | Facebook: https://facebook.com/dostadzu.azulhubTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Miguel Familia is the CEO and co-founder of Wise BPO. He is based between the Dominican Republic and St. Petersburg, Florida, USA. Miguel has a long history in CX, but one year ago he decided to create a new BPO brand - serving clients from the Dominican Republic. Peter called Miguel to learn about his story of creating a new CX brand, his background in this industry, the advantages of the DR, and his vision for the future of CX. https://www.linkedin.com/in/miguel-familia-b0b37812/ https://wisebp.com/ SUMMARY: Mark Hillary and Peter Ryan introduce Miguel Familia, CEO and co-founder of Wise BPO in the Dominican Republic. Miguel shares his journey from starting in BPO at 17 to establishing Wise BPO, emphasizing the importance of people over technology in customer service. He highlights the challenges of securing initial business deals and the success of engaging with new prospects. Miguel advises budding entrepreneurs to be genuine in their interactions.
How did Apurv Agrawal transform SquadStack from a data collection startup into India's leading AI-powered BPO generating ₹200+ crore ARR? This episode reveals the 10-year journey to finding true product-market fit and disrupting India's massive outsourcing industry. Apurv Agrawal, Co-Founder and CEO of SquadStack, shares the remarkable evolution from Squadrun's gig economy roots to becoming India's most advanced AI-native contact center platform. Starting as a horizontal marketplace for data collection tasks, SquadStack pivoted multiple times before discovering their breakthrough in distributed calling services during COVID-19. What began as weekend experiments became enterprise solutions for major brands like Kotak, Axis Bank, and Bajaj. Apurv reveals how they built a billion-interaction dataset, achieved 95% AI implementation success rates while competitors fail, and created a unique hybrid workforce combining stay-at-home professionals with local agencies across tier-2 and tier-3 cities. He candidly discusses the emotional definition of PMF, why founders can't fight market forces, and his contrarian leadership philosophy of "leading with love" that attracted 19% ex-founders to his team. With voice cloning technology and hyper-personalized customer journeys, SquadStack is reshaping how enterprises handle sales, support, and collections through AI-human collaboration. He shared this transformative journey in this insightful conversation with host Akshay Datt, offering invaluable lessons on market timing, vertical focus, and building sustainable competitive moats in the AI era. Key insights you'll discover:
Niña Terol and Candice Quimpo are Co-Founders at FoundHer. FoundHer is a community platform that champions and spotlights Filipina founders. The FoundHer Summit, happening this October 14, 2025, will bring together hundreds of delegates — including female founders, investors, startup ecosystem leaders, advocates, and allies. Secure your slot now! Get 15% on all regular tickets and bundles* for the upcoming FoundHer Summit using our code: FOUNDHER-SUP15! (*except for Student/PWD passes, which are already discounted).In this episode:01:14 Ano ang FoundHer?02:19 What problem is being solved? 15:41 What solution is being provided? 48:13 What are stories behind the startup? 59:38 What is the vision? 1:10:47 How can listeners find more information?FOUNDHERWebsite: https://foundher.phFacebook: https://facebook.com/foundherphTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Cjay Billones is Chief Operating Officer at Secuna. Christian Burgos is Chief Technology Officer at Secuna. Secuna is the biggest, cost-effective, and most trusted cybersecurity testing platform in the Philippines helping startups and SMEs by connecting them to the most advanced and highly-vetted cybersecurity professionals in the world to simulate cyber-attacks and find security flaws that real-world malicious hackers can exploit and leverage to gain access to their IT system. Since its inception in 2017, Secuna has committed themselves in helping companies, organizations, and even the government secure their digital assets.This episode is recorded live at Yspaces Co-Working and Event Space in BGC, Taguig. Yspaces is the official co-working and event space partner of Start Up Podcast PH.In this episode | 01:12 Ano ang Secuna? | 09:43 What problem is being solved? | 27:17 What solution is being provided? | 43:47 What are stories behind the startup? | 01:09:53 What is the vision? | 01:16:19 How can listeners find more information?SECUNA | Website: https://secuna.io | Facebook: https://facebook.com/secuna.ioYSPACES | Website: https://knowyourspaceph.com | Facebook: https://facebook.com/yspacesphTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
This week we have a group of CX and BPO experts who recently visited Georgia. This nation of 3.6m people is positioned on the Black Sea, at the intersection of Europe and Asia, and is working hard to position itself as an attractive destination for CX and BPO sourcing. Peter Ryan talked to people who travelled with him to visit Georgia this year to explore questions such as the ease of doing business there, the opportunity for multilingual CX, and how Georgia is attracting more digital and high-tech talent. Featured in the discussion: Elona Ymeri Service Delivery Manager, Assist Digital Tirana, Albania https://www.linkedin.com/in/elonaymeri/ Traci Freeman Managing Member, Believe Consulting Johannesburg, South Africa https://www.linkedin.com/in/tracifreeman/ Jasen Shirley Head of Customer Service and Sales, North America/Canada, SIXT Riverview, Florida, US https://www.linkedin.com/in/jasen-shirley-688a651b8/ ------------ https://www.investingeorgia.org/ https://www.linkedin.com/company/enterprisegeorgia/ https://www.enterprisegeorgia.gov.ge/ SUMMARY: Mark Hillary and Peter Ryan discuss a recent visit to Georgia sponsored by Enterprise Georgia, highlighting the country's potential as a CX and BPO destination. The trip involved 15 stakeholders, including Jason Shirley, Ilona, and Tracy Freeman, who all shared their impressions in the discussion. Key points include Georgia's cultural alignment with the West, fast internet, co-working spaces, and ease of business setup. The Government Services Center was praised for its efficiency and customer service. The discussion also touched on Georgia's multilingual workforce, advanced skills, and the potential for complex services. Comparisons with Jamaica and other established BPO destinations were made, emphasizing Georgia's readiness for higher-value outsourcing.
Rachel Jaro is Founder at Simplifi Studio. Simplifi Studio is the all-in-one CRM software built for creative businesses in the Philippines - photography studios, event planners, and creative agencies. Manage bookings, streamline client communications, track finances, and simplify your workflow, all in one platform. Focus less on admin and more on creating unforgettable client experiences.In this episode | 00:52 Ano ang Simplifi Studio? | 05:04 What problem is being solved? | 11:09 What solution is being provided? | 27:42 What are stories behind the startup? | 40:11 What is the vision? | 47:57 How can listeners find more information?SIMPLIFI STUDIO | Website: https://simplifi.studio | Facebook: https://facebook.com/simplifistudioTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Analiza Ong is Owner at JVMR AgriBiz. JVMR AgriBiz is an agri farm breeding ZamPen Native Chicken and selling them to restaurants and food suppliers. As cheaper alternative chicken feeds, they are also breeding Black Soldier Fly Larvae, with high nutritional content that chickens love to eat. These innovations are in collaboration with researchers from Western Mindanao State University and Region IX in efforts to achieve food sustainability in Zamboanga Peninsula. This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode | 01:17 Ano ang JVMR AgriBiz? | 07:22 What problem is being solved? | 11:23 What solution is being provided? | 23:30 What are stories behind the startup? | 31:26 What is the vision? | 35:08 How can listeners find more information?JVMR AGRIBIZ | Facebook: https://facebook.com/profile.php?id=100083209548575WMSU ATBI | Facebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
On This Episode: We're back with EP-102. Matt just returned from working with the National Guard Marksmanship Training Center at Camp Robinson, training sniper school instructors, tuning up at Twisted Barrel, and shooting the Two Rivers PRS Match, so we dive into what the Guard school is doing right, how competition sharpens instruction, and a clean, mechanical-first checklist for diagnosing “mystery fliers” (torque, mounts, ring caps, scope tracking, muzzle device, neck tension, ammo verification). We cover when to re-zero after travel, why Matt retires 2-day match barrels around ~1,800 rounds, the match-prep flow (strict cleaning cadence, single-variable changes, confidence management), and gear takeaways including the modular MDT LSS Gen3 chassis, Silencer Central's Banish Speed K/9K, JP pressure bolts on large frames, and the Barrel Burner app for tracking round counts. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor- https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
Troy dela Cruz is Co-Owner at Camino Restaurant. Cris Fe Tuballa is Manager at Camino Restaurant. Camino Restaurant is one of the OG restaurants in Zamboanga serving Filipino food. They're also serving Ilonggo dishes and recently, ZamPen Native Chicken dishes. Try their ZamPen Native Chicken Inasal for only Php 200 (with unli rice!). What's exciting with the ZamPen Native Chicken dishes of Camino Restaurant is that this is in collaboration with researchers from Western Mindanao State University. They found a way to make ZamPen Native Chicken very scrumptious and mouthwatering while retaining the chickens being free roaming with that level of protein that we want. This is also part of Region IX's efforts to have food sustainability in Zamboanga Peninsula. This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode:00:00 Introduction01:02 Ano ang Camino Restaurant?06:04 What problem is being solved? 12:12 What solution is being provided? 18:06 What are stories behind the startup? 45:38 What is the vision? 48:20 How can listeners find more information?CAMINO RESTAURANTFacebook: https://facebook.com/profile.php?id=61567343264683WMSU ATBIFacebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
We're back with EP-102. Matt just returned from working with the National Guard Marksmanship Training Center at Camp Robinson, training sniper school instructors, tuning up at Twisted Barrel, and shooting the Two Rivers PRS Match, so we dive into what the Guard school is doing right, how competition sharpens instruction, and a clean, mechanical-first checklist for diagnosing “mystery fliers” (torque, mounts, ring caps, scope tracking, muzzle device, neck tension, ammo verification). We cover when to re-zero after travel, why Matt retires 2-day match barrels around ~1,800 rounds, the match-prep flow (strict cleaning cadence, single-variable changes, confidence management), and gear takeaways including the modular MDT LSS Gen3 chassis, Silencer Central's Banish Speed K/9K, JP pressure bolts on large frames, and the Barrel Burner app for tracking round counts. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor– https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
Traci Freeman holds a number of roles, including as the managing member of Believe Consulting, but in this conversation we focused on her role as a partner of the Africa Federation of GBS Associations. This federation is aimed at unlocking Africa's potential in the BPO, CX and ITO sectors. Enhancing Africa's standing as a hub for innovation, knowledge exchange, and technological advancement, promoting partnerships, youth employment, and digital enablement while driving best practices and standards. Mark Hillary called Traci at her base in Johnannesburg, South Africa to talk about the work of the federation and the opportunities for CX and BPO across all of Africa. https://www.linkedin.com/in/tracifreeman/ https://www.linkedin.com/company/africa-gbs-federation/ https://africagbsfederation.org/ SUMMARY Mark Hillary and Peter Ryan discuss the Africa Federation of GBS Associations, an initiative led by a team including Traci Freeman to promote Global Business Services (GBS), Business Process Outsourcing (BPO), and IT services across Africa. The federation aims to manage perceptions of Africa as a high-value destination, foster knowledge sharing, and support regional development. Key countries like Egypt and South Africa are leveraging their experience to help emerging markets like Kenya, Rwanda, and Ghana. The federation, launched in February 2024, includes members from various African countries and aims to host global community engagement events by 2026-2027.
All about gymnastics! We interview Dr. Elspeth Hart from Boston Children's on her latest article on Gymnastics Medicine and what to look out for when treating gymnasts in the orthopedic setting. We also highlight recent articles on the urgency of stable SCFE, a lesser-known method for pinning supracondylar humerus fractures, and short versus long leg casting for distal tibia physeal fractures. Your hosts are Tyler McDonald (University of South Alabama), and Stephanie Logterman (Arnold Palmer Hospital for Children), Josh Holt (University of Iowa), and Carter Clement (Manning Family Children's in New Orleans). Music by A. A. Aalto. Gymnastics Upper Extremity Article mentioned: Hart E, Bauer AS, Bae DS. Common upper extremity gymnastics injuries and gymnastic specific return to play protocols. J Pediatr Soc North Am. 2024 Feb 28;6:100016. doi: 10.1016/j.jposna.2024.100016. PMID: 40433250; PMCID: PMC12088353. Link to the non profit Gymnastics Medicine: Education and Research: GymnasticsMedicine.org Link to learn more about the 7th annual Gymnastics Medicine Symposium (use code "Gym15" to save 15% if interested in signing up!): Symposium 2025 - Gymnastics Medicine References: 1. Hart E, Bair K, Broz J, Griffith K, Herrera-Set A, Lattimore D, Melvin E, Sweeney E. Gymnastics Medicine: A New Subspecialty in Sports Medicine. Curr Sports Med Rep. 2025 May 1;24(5):126-134. doi: 10.1249/JSR.0000000000001249. PMID: 40323057. 2. White AB, Keil LG, Bardsley H, Selberg C, Mansour A, Brooks AC, Manickam R, Mayassi HA, Zhao L, Uchtman M, Whitlock P, Stone J. How Urgent Are Stable SCFEs? A Multisite Retrospective Study of Surgical Timing and Complications Among Patients With Stable Slipped Capital Femoral Epiphysis. J Pediatr Orthop. 2025 Sep 1;45(8):485-491. doi: 10.1097/BPO.0000000000002997. Epub 2025 May 1. PMID: 40314216. 3. Grewal RS, Kitchen BT, Bomar JD, Cidambi EO, Dexter MJ, Edmonds EW, Pring ME, Upasani VV, Wallace CD, Pennock A. Displaced Distal Tibia Physeal Fractures: Short Leg Versus Long Leg Casting-A Prospective Study. J Pediatr Orthop. 2025 Aug 1;45(7):e614-e617. doi: 10.1097/BPO.0000000000002961. Epub 2025 Apr 7. PMID: 40191914. 4. Muto S, Niwa S, Fujihara Y, Ota H, Kumagai H. Comparative Analysis of Postoperative Rotational Malalignment in Pediatric Supracondylar Humerus Fractures: Cross Pinning Versus Lateral Para-olecranon Pinning. J Pediatr Orthop. 2025 Sep 1;45(8):458-465. doi: 10.1097/BPO.0000000000003000. Epub 2025 May 5. PMID: 40323798.
Jeffrey Sereño is Owner at Cafelayan Hydroponic Farm and Cafelayan Lettuce Chips. Cafelayan Hydroponic Farm is selling freshly picked lettuce in different varieties from their greenhouse system in Zamboanga, and their seeds are imported from Europe. Cafelayan Lettuce Chips is a sustainability-driven enterprise transforming farm surplus into planet-friendly snacks, featuring seed-embedded packaging through the #GrowYourSnack campaign. Cafelayan Lettuce Chips is a must-try alternative healthy and crunchy snack! This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode | 00:55 Ano ang Cafelayan Hydroponic Farm? | 01:52 What problem is being solved? | 09:01 What solution is being provided? | 23:23 What are stories behind the startup? | 45:21 What is the vision? | 48:54 How can listeners find more information?CAFELAYAN HYDROPONIC FARM | Facebook: https://facebook.com/freeylettuceCAFELAYAN LETTUCE CHIPSFacebook: https://facebook.com/profile.php?id=61556817142217WMSU ATBI | Facebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
In this episode of The Ethics Experts, Nick welcomes Daniel Montenaro.Dan has been an effective business partner for leading BPO firms for nearly 15 years and has expertise in transactions, complex litigation, real estate, human resources, international legal matters, compliance and corporate governance. As Alorica's Chief Legal Officer Dan is a member of the Operating Committee and leads the Transactions, Compliance, Corporate Governance, Dispute Resolution, and Intellectual Property functions for Alorica as well as its corporate secretary. Dan has been with Alorica for nearly seven years, previously serving as Deputy General Counsel.Connect with Daniel on LinkedIn: https://www.linkedin.com/in/dan-montenaro/
Arpi Lahaman is Marketing Manager at RuRu Mushrooms. RuRu Mushrooms produces export-quality mushroom chips, available in four flavors: natural, garlic, sour cream, and spicy barbecue. RuRu Mushrooms has their own mushroom farm in Zamboanga City where they cultivate their mushrooms, harvest, prepare, and package for distribution. This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode | 01:01 Ano ang RuRu Mushrooms? | 02:17 What problem is being solved? | 10:13 What solution is being provided? | 17:23 What are stories behind the startup? | 42:15 What is the vision? | 44:51 How can listeners find more information?RURU MUSHROOMS | Facebook: https://facebook.com/rurumushrooomsWMSU ATBI | Facebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
What happens when a founder treats AI like hiring Albert Einstein—brilliant, but useless without a clear brief? In this vivid conversation on The Proven Entrepreneur Show, host Don Williams reconnects with long‑time friend Rodolfo Salazar from San Salvador, El Salvador, and together they chart a journey that begins with surf breaks near Surf City, detours through global boardrooms, and lands on a playbook any growth‑minded leader can use today. You'll step into Rodolfo's world as he moves from early entrepreneurship to executive roles at Sprint, Telefónica, Microsoft, and Dell, then into the contact‑center universe with a major BPO that ultimately ties to Convergys—an experience that reveals how large‑scale service operations can transform a country's economy. When a values test at the top levels forces a hard choice, Rodolfo chooses character over comfort, exits the corporate ladder, and returns to building. That decision sets the stage for IdeaWorks, then a post‑pandemic rebirth as Q‑DOX (spelled Q‑U‑D‑O‑X)—a growth company designed for a world where change arrives faster than most leaders' planning cycles.Across the episode, Don and Rodolfo unwind a deeply practical theme: identity‑first AI. AI, Rodolfo insists, is not your identity; it's your instrument. He illustrates this with a memorable story: if you ask “Einstein” to bring you pupusas from Galerías del Escalón and give him no context (what a pupusa is, where the mall is, which route to take on Waze), you'll get clever nonsense instead of useful action. Leaders, he argues, must supply context, constraints, and clarity—precisely the same foundations they owe their teams. That mindset folds into a broader operating model: stop buying isolated tactics and start assembling a growth ecosystem that compounds—website and messaging, content engine, analytics, automation, and AI co‑pilots working in one feedback loop. Rodolfo is candid about the scars too: the time he tried to scale offices across multiple Central American countries at once. The “cookie‑cutter” expansion failed because every market carried different partners, people, and variables. The fix was counterintuitive but powerful—centralize what must be controlled, open commercial presence thoughtfully, and scale only what the system can sustain.If you lead a company—owner, founder, or top‑management—this episode will feel like a field guide. You'll hear how to bake a DNA of change into your culture so the brand evolves deliberately, not reactively. You'll come away with a leadership stance that AI can't replace: clarity in communication, empathy for customers and teams, and creativity born from trial and error. You'll also hear how E‑E‑A‑T‑style credibility—first‑hand experience, proof, and transparency—earns trust with customers and, increasingly, with the systems that surface your content. Along the way, Don and Rodolfo name‑check the places and forces that shaped the journey—El Salvador, Latin America, cross‑border work from the U.S. to Singapore, and the contact‑center industry's outsized role in lifting entire job markets—while weaving in cultural details that make the story human.Come for the origin story, stay for the operating system. If you've wondered how to harness AI without losing who you are—or how to build a growth marketing engine that keeps learning—this conversation delivers a rare blend of philosophy, playbook, and humility. Press play, and let two seasoned operators show you how identity guides strategy, strategy guides prompts, and prompts guide results.Entities & Mentions:Host: Don WilliamsGuest: Rodolfo SalazarCompanies: iDigital Studios, QDOX, Microsoft, Dell, Telefonica, Sprint
In this episode of High Velocity Radio, Lee Kantor interviews Nick Kiridzic, CEO of Staff Hero, a BPO company connecting U.S. businesses with skilled virtual employees in the Philippines. Nick shares his journey from the home care industry to founding Staff Hero, discusses the wide range of tasks virtual assistants can handle, and highlights how […]
Dionne Lara Herwig is Project Staff at WMSU ATBI. WMSU ATBI is the Agri-Aqua Technology Business Incubator of Western Mindanao State University. WMSU ATBI is supporting and nurturing business startups in the agriculture and food techno-enterprise industries. This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode | 01:09 Ano ang WMSU ATBI? | 02:01 What services are provided by the incubator? | 05:15 What type of startups are supported by the incubator? | 08:06 How can interested startups join? | 16:27 What is the story behind the incubator? | 26:58 How is the startup ecosystem in Zamboanga? | 32:02 What are future plans for the incubator? | 39:01 How can listeners find more information?WMSU ATBI | Facebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Kwame Agyei is the founder and CEO of Appoynt. He is based in London, UK with operations in Ghana. In this conversation with Peter Ryan, Kwame tells the story of how and why he founded Appoynt during the Covid pandemic and the opportunity for more businesses to work with partners in Ghana. https://www.linkedin.com/in/kwame-agyei-b3ab1333/ https://www.appoynt.co.uk/ --- SUMMARY Mark Hillary and Peter Ryan discuss the growth of BPO services in Ghana, highlighting Kwame Agyei's venture, Appoynt. Kwame, an accountant by background, founded Appoynt during the COVID-19 pandemic to leverage Ghana's talent and regional advantages. The company specializes in back-office support, accounts receivable, and customer support for SMBs in the US and UK. Kwame emphasizes the importance of understanding market capabilities and building trust through quality service. They also discuss the potential impact of proposed US legislation on offshoring and the emerging potential of Ghana as a BPO hub.
Ralph Banias is Co-Founder at FTVETS (BioSiga). BioSiga is a research product being pitched by FTVETS, an organization of technical educators. BioSiga is a substitute for charcoals made from banana peels. They state that research shows that briquettes made from banana peels can still provide similar embering effect but with less impact to the environment, at the same utilizing waste banana peels found in landfills. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:00 Ano ang FTVETS (BioSiga)? | 01:48 What problem is being solved? | 04:39 What solution is being provided? | 17:20 What are stories behind the startup? | 27:45 What is the vision? | 31:34 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
In this episode of "The Brand Called You," host Ashutosh Garg sits down with Adam O'Connor, Chief Commercial Officer of Gear Inc., a leading BPO operating across 24 countries and 75 languages. Adam shares his fascinating journey from hospitality to global sales and business development, revealing how he "fell into" sales and built a remarkable career across the UK, Philippines, and beyond.They delve into the realities of managing commercial operations in diverse markets, exploring the biggest misconceptions in outsourcing and offshoring, challenges of scaling internationally, and the balancing act between cultural adaptation and operational efficiency. Adam also offers insider insights into content moderation—how companies can foster safe online communities, the ethics and challenges involved, and the vital role of trust and safety operations in a digital world.Whether you want to understand modern global sales, the impact of AI in BPO, or how to build effective trust and safety strategies, this conversation is packed with leadership lessons, actionable advice, and industry wisdom.
In this episode, UROLUTS chief editor Dr. Giuseppe Magistro talks to Dr. Franziska Blobel on surgical treatments for benign prostatic obstruction (BPO).For more updates on functional urology, visit UROLUTS educational platform.For more EAU podcasts, please go to your favourite podcast app and subscribe to our podcast channel for regular updates: Apple Podcasts, Spotify, EAU YouTube channel.
“You can have the best program in the world, but if nobody knows about it, it won't make a difference,” says Todd Jordan, who leads United Way of Greater Kansas City's 2-1-1. “That's why we run a 24/7/365 contact center—to guide people to real help with a kind, empathetic voice.” In this special Technology Reseller News podcast, Publisher Doug Green brings together Todd Jordan (United Way 2-1-1, Kansas City), Jill Blankenship (CEO, Frontline Group), and Thomas McCarthy-Howe (CTO, VCONIC) to explore Empathy at Scale: how vCon (styled vCon) data and AI—implemented with strict privacy and security—are transforming community helplines and complex, multi-agency referrals. The Scale - and the Strain United Way's 2-1-1 covers 23 counties and roughly 2.5 million people across the Greater Kansas City region. Demand has surged since the pandemic: 155,000+ calls last year and nearly 500,000 total contacts (calls, web, email, even USPS), with average call times around 7.5 minutes—well over a million minutes of conversations. The mix spans urban, suburban, and rural needs, multiple languages, and highly sensitive situations (from rent and utilities to domestic violence and mental health crises). Protecting privacy is paramount. From Corridor Conversation to Pilot Blankenship describes how a hallway conversation about vCon—a new IETF-developed file format for conversations—sparked a collaboration. Frontline Group packaged the idea inside Frontline Quest, their agent-enablement and professional services program, while VCONIC, a spin-out dedicated to vCon technology, provided the protocol and secure data handling. The trio launched a live pilot with United Way 2-1-1 to transcribe calls, structure insights, and surface actionable “signals” for quality, safety, and service improvement—without compromising caller confidentiality. “vCon is designed to feed AI and protect people,” says Thomas McCarthy-Howe. “Bringing IETF-grade security and openness to conversational data lets us see the dark operational signals—safely—and use them to help people faster.” What Changed for 2-1-1 Quality & Care Signals: Real-time indicators help supervisors coach empathy, spotting where agents can lean in—and where secondary trauma support is needed for frontline staff. Searchable Conversations (Not Just Dispositions): Instead of relying on boxes and notes, leaders can now query full conversations to answer urgent policy questions. Jordan asked the system to compare eviction-prevention resources across Kansas vs. Missouri; the synthesized, data-grounded view matched the team's lived experience and revealed precise gaps. Multilingual & Multichannel Reality: With 70–80 languages in some school districts, vCon-backed transcription and analysis improve consistency across interpreters and channels—phone, web, email, and more. Why It Matters For a nonprofit with finite resources, the team needed technology that is secure, lean, and humane—helping callers in crisis without forcing agents to split attention between empathy and note-taking. The pilot is doing exactly that: safeguarding sensitive data while unlocking insights that mobilize funding, target interventions, and strengthen outcomes. “We're at the tip of something transformative,” Jordan says. “Real-time data from our community voices helps us advocate better—and care better.” About the participants: United Way of Greater Kansas City 2-1-1 serves 23 counties and ~2.5M people, fielding 155k+ calls annually. 2-1-1 is a North American network covering ~99% of the U.S. and much of Canada. Frontline Group is a contact center BPO and professional services firm; its Frontline Quest program integrates vCon to enhance agent experience and operational insight. VCONIC specializes in vCon technology—a conversation file format being developed in the IETF, the internet standards body behind protocols like TLS and OAuth. Learn more: United Way 2-1-1 (Kansas City),
John Fritz Antipuesto, Ahadon Caraing, and Michael Labastida are Co-Founders at Dibuho (Trabahunti). Dibuho is a tech startup creating more than just ideas. Right now, they're developing Trabahunti, which is an AI-driven job search and hiring application for public service employment. Their objective is to streamline, automate, and enhance current initiatives of public service offices in job seeking and employment - to make jobseekers and public service offices match more effectively. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:36 Ano ang Dibuho (Trabahunti)? | 04:51 What problem is being solved? | 08:47 What solution is being provided? | 24:44 What are stories behind the startup? | 37:28 What is the vision? | 43:45 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Leon Destura, Theo Benedict Pasia, and James Ga-as are Co-Founders at JRL (Weedinator). JRL, now Hawani, is a tech startup making changes one byte at a time. Right now, they're pitching the Weedinator, which is a precision agriculture robot for spraying pesticide to kill out weeds without affecting crops. The Weedinator will help farmers increase their yield without compromising their produce. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:35 Ano ang JRL (Weedinator)? | 05:35 What problem is being solved? | 08:37 What solution is being provided? | 14:40 What are stories behind the startup? | 25:00 What is the vision? | 29:09 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Enea Dervishi is the Operations Director at Simetrix Solutions. He is based in Durres, Albania. Last month, Enea published an article in Customer Think titled "From Beaches To Business: Is Albania's BPO Wave About To Break?" The article kicked off a fevered discussion on LinkedIn because it did not focus on the usual BPO regional comparisons - how many airports, graduates etc... it directly compared the BPO possibilities in Albania with much larger and established destinations such as South Africa and India. Albania is on track to join the EU soon and although it is in Europe, companies there can compete with many regions that are much further away. Is it a hidden gem for European nearshoring? Mark Hillary and Peter Ryan discuss this and then Mark speaks with Enea in the interview. https://www.linkedin.com/in/edervishi/ https://simetrix-solutions.com/ https://customerthink.com/from-beaches-to-business-why-albanias-bpo-wave-is-about-to-break/ SUMMARY Mark Hillary and Peter Ryan discuss the emerging CX delivery destination of Albania, highlighting its potential to compete with established BPO hubs like South Africa and the Philippines. Enea Dervishi, Director of Operations at Simetrix in Albania, notes the country's 20-year experience in BPO, multilingual capabilities, and cultural alignment with Western markets. Albania's proximity to Europe and its agile, personalized service are key attractions. Dervishi emphasizes the need for coordinated promotion and plans to expand Albania's presence in both the US and Europe, targeting American companies unfamiliar with Albania's BPO capabilities.
Nova Grace Palmes, Nelmarjim Luna, and Marvin Estolloso are Co-Founders at LoraCast. LoRaCast is a medical technology startup developing a wireless long-range system for monitoring of vital signs of patients by nurses. LoRaCast uses long range frequency so that vital signs can be monitored accurately and in real-time even across floors and buildings of the hospital. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:21 Ano ang LoRaCast? | 03:51 What problem is being solved? | 07:19 What solution is being provided? | 16:12 What are stories behind the startup? | 25:24 What is the vision? | 32:20 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Hey CX Nation,In this week's episode of The CXChronicles Podcast #266, we welcomed Adam Coffey, Founding Partner of The Chairman Group based in Dallas, TX.The Chairman Group™ is a consulting firm founded by Adam Coffey. Adam spent 21 years building 3 national companies for 9 private equity firms. During his career Adam completed 58 acquisitions and had $2.4 billion in successful exits. As an author, Adam's books "The Private Equity Playbook" (2019) (2024), "The Exit Strategy Playbook" (2021) and Empire Builder (2023) all became #1 Amazon Best Sellers.His mission today is to help business owners, private equity firms and executives maximize outcomes. In this episode, Adam and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Adam & his team think through on a daily basis to build world class customer experiences.**Episode #266 Highlight Reel:**1. The "Pilot's Philosophy": Know Your Destination 2. Fixing what matters most in any customer experience 3. Focusing on the "high-value" work as a Founder/CEO 4. Avoiding arrogance & mastering the art of delegation 5. Dreamers vs. Does -- stop dreaming & start doing Click here to learn more about Adam CoffeyClick here to learn more about The Chairman GroupHuge thanks to Adam for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & private equity space into the future. For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Be one of our Pioneer users of the recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!
In this special episode of the CX Files, Peter and Mark join with David Rumble, Rod Jones, and Traci Freeman to remember how the late Gareth Pritchard influenced and helped to shape the BPO/CX/GBS industry in South Africa. We discussed how Gareth was instrumental in making South Africa a leading location for this industry and what his legacy may be in future. https://www.linkedin.com/in/garethmpritchard/ https://capebpo.org.za/ https://www.bpesa.org.za/ --- https://www.linkedin.com/in/rodjonessouthafrica/ https://www.linkedin.com/in/david-rumble-4a4a09b/ https://www.linkedin.com/in/tracifreeman/ https://www.linkedin.com/in/peter-ryan-montreal/ https://www.linkedin.com/in/markhillary/ SUMMARY: The CX Files podcast episode paid tribute to Gareth Pritchard, a pioneer in South Africa's outsourcing and customer experience industry. Gareth's vision united regional fragmentation, promoting "Brand South Africa" globally. His efforts, including skills development and investor engagement, significantly advanced the country's BPO sector. His international experience and charisma facilitated high-level connections and constructive dialogues. Gareth's legacy extends beyond South Africa, influencing the African BPO sector's growth. His personal touch and commitment to individual development left a lasting impact on the industry and the community.
Send us a textIn this episode, Matt Brown sits down with Ian Jackson, co founder and CEO of Enshored, to unpack how modern BPO helps tech companies scale. They cover 24 7 global support from the Philippines, why people and process still matter in an AI driven world, and how co pilot workflows and translation tools are changing customer operations. The conversation also explores data privacy, cybersecurity risks from human behavior, and the real power costs behind AI. Support the show
Engr. Ruel Tuyugon is Innovator at AgriTechnology. AgriTechnology is a research spinoff of University of Southeastern Philippines, developing agricultural machineries to increase the productivity of farmers. Right now, they developed CocoClimber to help coconut farmers easily and safely gather coconut fruits from their trees and PitiCao to help cacao farmers protect their cacao fruits from pests. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:03 Ano ang AgriTechnology? | 03:39 What problem is being solved? | 05:24 What solution is being provided? | 18:41 What are stories behind the startup? | 29:39 What is the vision? | 32:47 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
This week marks the second session of "Rockabilly 2 Rachmaninoff," a captivating new series of "In the Flamingo Lounge" dropping every two months on the second Saturday. Each episode promises unique insights, featuring a special guest from the Buffalo Philharmonic Orchestra. Joining us on the second episode of the “Rockabilly 2 Rachmaninoff” series, is Classical crossover tenor Jay Dref. Jay inspires audiences with his passionate, transcendent voice. His uplifting, timeless interpretations of classic standards and modern material has quickly made him one of the premier vocalists of his generation. Reviewers have called him “Groban-like” and his music has become very popular on classical crossover and adult contemporary playlists on Spotify where he has over 100,000 listeners in 157 different countries. A Buffalo native, Jay is a graduate of The Juilliard School. He has toured internationally and performed at venues such as New York's Lincoln Center, Los Angeles' Dolby Theatre, and the Ryman Auditorium in Nashville. Jay also has appeared in concert with the Buffalo Philharmonic Orchestra, the Niagara Symphony Orchestra and the Hilton Head Symphony Orchestra. Most recently, Jay has collaborated with world-renowned soprano Sarah Brightman on several concert tours spanning four continents. He will continue to tour with Ms. Brightman throughout this year.
Vera Kim Tequin is Study Member at RoBIMS. RoBIMS, or Records of Barangay Inhabitants Management System, is a centralized information system that can be used by barangay LGU's to better provide its services to its constituents. RoBIMS allow for faster access and more accurate tracking of digitalized data, such that barangay constituents can get their barangay certificates and other documents more efficiently. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:08 Ano ang RoBIMS? | 02:58 What problem is being solved? | 06:09 What solution is being provided? | 17:28 What are stories behind the startup? | 25:39 What is the vision? | 28:22 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
David Powers is the VP of CX at Rooter Hero. He is based in Los Angeles, CA. David is also a published author and the host of the CX Riot Radio podcast. This conversation between Mark Hillary and David came about because of a recent CX Riot Radio epsisode titled 'The Three-Faced AI God' where David talked about his experience of using AI in the contact center. David's experience shows that AI has genuine value, but there is a big difference between the genuine application of AI to improve CX and what is promised by many commentators and "AI gurus." David is both a CX leader and manager, in addition to his role commenting on the industry, therefore his direct experience with AI in the contact center provides a helpful comment on what is working, what is not, and what CX leaders can do to get the most from their AI strategy. https://linktr.ee/caffcx https://rooterhero.com/ https://www.linkedin.com/in/davidjpowers2/ SUMMARY Mark Hillary and Peter Ryan discuss the pragmatic views of David Powers, VP of CX at Rooter Hero, on AI in customer experience (CX). Powers critiques the over-reliance on AI, which often frustrates customers and agents, and emphasizes practical AI use cases like agent assist tools and automated summaries. He highlights the importance of transparency and maintaining human interaction in CX. Despite AI's potential, many projects fail to generate ROI, with research suggesting that 95% are not creating value. Powers advocates for a balanced approach, using AI to enhance agent performance rather than replacing human agents, and stresses the need for common sense in AI implementation.
Sarrah Mae Villoria Priagola is Inventor of Brailleiance. Brailleiance is a modified braille tool to make learning braille easier for the blind. Brailleiance comes with different levels of learning, properly guiding the learning of the non-sighted - from learning braille characters to actual reading of braille words and sentences. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 00:57 Ano ang Brailleiance? | 07:43 What problem is being solved? | 12:27 What solution is being provided? | 28:55 What are stories behind the startup? | 41:05 What is the vision? | 44:27 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Hey CX Nation,In this week's episode of The CXChronicles Podcast #265, we welcomed Mario Baddour, President & CEO of InteLogix, based in Park City, UT. InteLogix provides customer experience (CX) solutions and accounts receivable management (ARM) operations that enhance customer loyalty and revenue for their clients. They combine human engagement with digital tools and automation to minimize customer effort and boost loyalty by offer long-term value through scalable CX and both first-party and third-party ARM operations.Their mission is to make lives better by engaging, listening, and resolving consumer concerns and obligations with empathy and innovation. And advocate for their clients brands and reputations as their own.In this episode, Mario and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at InteLogix think through on a daily basis to build world class customer experiences.**Episode #265 Highlight Reel:**1. Focusing on building an elite Team above all else to drive success & growth 2. Solving problems for your customers & providing constant value 3. Structuring & configuring your data before finding the optimal tech-solutions 4. Building & deploying living playbooks to propel your team forward rapidly 5. Taking customer data & feedback to drive product development Click here to learn more about Mario BaddourClick here to learn more about InteLogixHuge thanks to Mario for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer contact space into the future.For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? We launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building the pillars upon an AI-powered foundation for the future. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!
Dr. Lindsay Andras from Children's Hospital of Los Angeles joins the show to discuss her recent randomized control trial comparing outcomes of functional bracing and spica casting for pediatric femoral shaft fractures. Drs. Andras and co-author Dr. Julia Sanders share insights from their experience conducting a randomized control trial and the pearls and pitfalls of implementing the functional brace. The lightning round highlights articles on spinal involvement in hereditary multiple osteochondromas, outcomes of pediatric multi-ligamentous knee injuries, and the impact of Pavlik harness treatment on breastfeeding efficacy. Your hosts are Will Morris (Scottish Rite for Children in Dallas), Julia Sanders (Children's Hospital of Colorado), Tyler McDonald (University of South Alabama), and Steph Logterman (Arnold Palmer Hospital for Children). Music by A. A. Aalto. Disclosure: Drs. Lindsay Andras and Julia Sanders each receive royalties from Orthopediatrics who produce a version of the fracture brace discussed in this episode. References: 1. Andras LM, Sanders JS, Phan TN, Purtell SR, Gasca J, Wren TAL, Sim AT, Skaggs D, Kramer A, Chavez M, Kay R. A Prospective, Randomized Comparison of Functional Bracing and Spica Casting for Femoral Fractures Showed Equivalent Early Outcomes. J Bone Joint Surg Am. 2025 Jun 26;107(16):1769-1776. doi: 10.2106/JBJS.24.01081. PMID: 40570075. 2. Casey VF, Chandler CC, Graham GD, Frick SL. Dynamic Femur Fracture Brace vs Hip Spica Cast for Pediatric Femoral Shaft Fractures: A Retrospective Comparative Cohort Study. J Pediatr Soc North Am. 2025 May 23;12:100203. doi: 10.1016/j.jposna.2025.100203. PMID: 40704087; PMCID: PMC12284357. 3. Lang PJ, Feroe A, Franco H, Hussain ZB, Tepolt FA, Kocher MS. Outcomes of Operative Management of Multi-Ligament Knee Injuries in an Adolescent Population: A Retrospective Case Series. J Pediatr Soc North Am. 2024 Feb 5;5(4):742. doi: 10.55275/JPOSNA-2023-742. PMID: 40432936; PMCID: PMC12088175. 4. Bram JT, Tracey OC, Trotzky Z, Jones RH, Jochl O, Cirrincione PM, Nichols E, Dodwell ER, Scher DM, Doyle SH, Sink EL. Pavlik Harness Treatment for Infantile Hip Dysplasia Lowers Breastfeeding Self-efficacy. J Pediatr Orthop. 2025 Sep 1;45(8):e701-e705. doi: 10.1097/BPO.0000000000002976. Epub 2025 Apr 21. PMID: 40256838. 5. Legler J, Benaroch LR, Pirshahid AA, Serhan O, Cheng D, Bartley D, Carey T, Rasoulinejad P, Singh S, Thornley P. Rate of Spinal Osteochondromas Diagnosed in Pediatric Patients With Hereditary Multiple Osteochondromas: A Systematic Review and Meta-Analysis. J Pediatr Orthop. 2025 Sep 1;45(8):e718-e723. doi: 10.1097/BPO.0000000000002975. Epub 2025 Apr 23. PMID: 40266849.
This time he's coming to a different kind of jungle. In a sweltering, crime-ridden Los Angeles, a relentless alien hunter stalks the city's most dangerous criminals and law enforcement. A determined detective finds himself in a deadly game of cat and mouse as he uncovers the creature's terrifying purpose. BPO's Blake O'Donnell returns to to help us wrap up Action August with 1990's PREDATOR 2. Also this week: Cracked vs Mad Magazine, Danny Glover's billowy pants, and Predator munchin' beef. All this--and a whole lot more--on this week's episode of NEON BRAINIACS! "S*** happens." ----- Check out our Patreon for tons of bonus content, exclusive goodies, and access to our Discord server! ----- Predator 2 (1990) Directed by Stephen Hopkins Written by Jim Thomas & John Thomas Starring Danny Glover, Gary Busey, Bill Paxton, and Kevin Peter Hall ----- 00:00 - Intro & Opening Banter 15:46 - "The Shpiel" 44:05 - Film Breakdown 1:54:48 - Brain Bucket & Outro
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