POPULARITY
Categories
123 episodes with bpo
58 episodes with bpo
52 episodes with bpo
15 episodes with bpo
31 episodes with bpo
10 episodes with bpo
19 episodes with bpo
12 episodes with bpo
14 episodes with bpo
10 episodes with bpo
7 episodes with bpo
6 episodes with bpo
126 episodes with bpo
20 episodes with bpo
4 episodes with bpo
6 episodes with bpo
6 episodes with bpo
5 episodes with bpo
7 episodes with bpo
3 episodes with bpo
4 episodes with bpo
3 episodes with bpo
6 episodes with bpo
3 episodes with bpo
3 episodes with bpo
6 episodes with bpo
4 episodes with bpo
Leon Destura, Theo Benedict Pasia, and James Ga-as are Co-Founders at JRL (Weedinator). JRL, now Hawani, is a tech startup making changes one byte at a time. Right now, they're pitching the Weedinator, which is a precision agriculture robot for spraying pesticide to kill out weeds without affecting crops. The Weedinator will help farmers increase their yield without compromising their produce. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:35 Ano ang JRL (Weedinator)? | 05:35 What problem is being solved? | 08:37 What solution is being provided? | 14:40 What are stories behind the startup? | 25:00 What is the vision? | 29:09 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Enea Dervishi is the Operations Director at Simetrix Solutions. He is based in Durres, Albania. Last month, Enea published an article in Customer Think titled "From Beaches To Business: Is Albania's BPO Wave About To Break?" The article kicked off a fevered discussion on LinkedIn because it did not focus on the usual BPO regional comparisons - how many airports, graduates etc... it directly compared the BPO possibilities in Albania with much larger and established destinations such as South Africa and India. Albania is on track to join the EU soon and although it is in Europe, companies there can compete with many regions that are much further away. Is it a hidden gem for European nearshoring? Mark Hillary and Peter Ryan discuss this and then Mark speaks with Enea in the interview. https://www.linkedin.com/in/edervishi/ https://simetrix-solutions.com/ https://customerthink.com/from-beaches-to-business-why-albanias-bpo-wave-is-about-to-break/ SUMMARY Mark Hillary and Peter Ryan discuss the emerging CX delivery destination of Albania, highlighting its potential to compete with established BPO hubs like South Africa and the Philippines. Enea Dervishi, Director of Operations at Simetrix in Albania, notes the country's 20-year experience in BPO, multilingual capabilities, and cultural alignment with Western markets. Albania's proximity to Europe and its agile, personalized service are key attractions. Dervishi emphasizes the need for coordinated promotion and plans to expand Albania's presence in both the US and Europe, targeting American companies unfamiliar with Albania's BPO capabilities.
Nova Grace Palmes, Nelmarjim Luna, and Marvin Estolloso are Co-Founders at LoraCast. LoRaCast is a medical technology startup developing a wireless long-range system for monitoring of vital signs of patients by nurses. LoRaCast uses long range frequency so that vital signs can be monitored accurately and in real-time even across floors and buildings of the hospital. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:21 Ano ang LoRaCast? | 03:51 What problem is being solved? | 07:19 What solution is being provided? | 16:12 What are stories behind the startup? | 25:24 What is the vision? | 32:20 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Hey CX Nation,In this week's episode of The CXChronicles Podcast #266, we welcomed Adam Coffey, Founding Partner of The Chairman Group based in Dallas, TX.The Chairman Group™ is a consulting firm founded by Adam Coffey. Adam spent 21 years building 3 national companies for 9 private equity firms. During his career Adam completed 58 acquisitions and had $2.4 billion in successful exits. As an author, Adam's books "The Private Equity Playbook" (2019) (2024), "The Exit Strategy Playbook" (2021) and Empire Builder (2023) all became #1 Amazon Best Sellers.His mission today is to help business owners, private equity firms and executives maximize outcomes. In this episode, Adam and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Adam & his team think through on a daily basis to build world class customer experiences.**Episode #266 Highlight Reel:**1. The "Pilot's Philosophy": Know Your Destination 2. Fixing what matters most in any customer experience 3. Focusing on the "high-value" work as a Founder/CEO 4. Avoiding arrogance & mastering the art of delegation 5. Dreamers vs. Does -- stop dreaming & start doing Click here to learn more about Adam CoffeyClick here to learn more about The Chairman GroupHuge thanks to Adam for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & private equity space into the future. For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Be one of our Pioneer users of the recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!
In this special episode of the CX Files, Peter and Mark join with David Rumble, Rod Jones, and Traci Freeman to remember how the late Gareth Pritchard influenced and helped to shape the BPO/CX/GBS industry in South Africa. We discussed how Gareth was instrumental in making South Africa a leading location for this industry and what his legacy may be in future. https://www.linkedin.com/in/garethmpritchard/ https://capebpo.org.za/ https://www.bpesa.org.za/ --- https://www.linkedin.com/in/rodjonessouthafrica/ https://www.linkedin.com/in/david-rumble-4a4a09b/ https://www.linkedin.com/in/tracifreeman/ https://www.linkedin.com/in/peter-ryan-montreal/ https://www.linkedin.com/in/markhillary/ SUMMARY: The CX Files podcast episode paid tribute to Gareth Pritchard, a pioneer in South Africa's outsourcing and customer experience industry. Gareth's vision united regional fragmentation, promoting "Brand South Africa" globally. His efforts, including skills development and investor engagement, significantly advanced the country's BPO sector. His international experience and charisma facilitated high-level connections and constructive dialogues. Gareth's legacy extends beyond South Africa, influencing the African BPO sector's growth. His personal touch and commitment to individual development left a lasting impact on the industry and the community.
Send us a textIn this episode, Matt Brown sits down with Ian Jackson, co founder and CEO of Enshored, to unpack how modern BPO helps tech companies scale. They cover 24 7 global support from the Philippines, why people and process still matter in an AI driven world, and how co pilot workflows and translation tools are changing customer operations. The conversation also explores data privacy, cybersecurity risks from human behavior, and the real power costs behind AI. Support the show
Engr. Ruel Tuyugon is Innovator at AgriTechnology. AgriTechnology is a research spinoff of University of Southeastern Philippines, developing agricultural machineries to increase the productivity of farmers. Right now, they developed CocoClimber to help coconut farmers easily and safely gather coconut fruits from their trees and PitiCao to help cacao farmers protect their cacao fruits from pests. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:03 Ano ang AgriTechnology? | 03:39 What problem is being solved? | 05:24 What solution is being provided? | 18:41 What are stories behind the startup? | 29:39 What is the vision? | 32:47 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
This week marks the second session of "Rockabilly 2 Rachmaninoff," a captivating new series of "In the Flamingo Lounge" dropping every two months on the second Saturday. Each episode promises unique insights, featuring a special guest from the Buffalo Philharmonic Orchestra. Joining us on the second episode of the “Rockabilly 2 Rachmaninoff” series, is Classical crossover tenor Jay Dref. Jay inspires audiences with his passionate, transcendent voice. His uplifting, timeless interpretations of classic standards and modern material has quickly made him one of the premier vocalists of his generation. Reviewers have called him “Groban-like” and his music has become very popular on classical crossover and adult contemporary playlists on Spotify where he has over 100,000 listeners in 157 different countries. A Buffalo native, Jay is a graduate of The Juilliard School. He has toured internationally and performed at venues such as New York's Lincoln Center, Los Angeles' Dolby Theatre, and the Ryman Auditorium in Nashville. Jay also has appeared in concert with the Buffalo Philharmonic Orchestra, the Niagara Symphony Orchestra and the Hilton Head Symphony Orchestra. Most recently, Jay has collaborated with world-renowned soprano Sarah Brightman on several concert tours spanning four continents. He will continue to tour with Ms. Brightman throughout this year.
Vera Kim Tequin is Study Member at RoBIMS. RoBIMS, or Records of Barangay Inhabitants Management System, is a centralized information system that can be used by barangay LGU's to better provide its services to its constituents. RoBIMS allow for faster access and more accurate tracking of digitalized data, such that barangay constituents can get their barangay certificates and other documents more efficiently. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:08 Ano ang RoBIMS? | 02:58 What problem is being solved? | 06:09 What solution is being provided? | 17:28 What are stories behind the startup? | 25:39 What is the vision? | 28:22 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
David Powers is the VP of CX at Rooter Hero. He is based in Los Angeles, CA. David is also a published author and the host of the CX Riot Radio podcast. This conversation between Mark Hillary and David came about because of a recent CX Riot Radio epsisode titled 'The Three-Faced AI God' where David talked about his experience of using AI in the contact center. David's experience shows that AI has genuine value, but there is a big difference between the genuine application of AI to improve CX and what is promised by many commentators and "AI gurus." David is both a CX leader and manager, in addition to his role commenting on the industry, therefore his direct experience with AI in the contact center provides a helpful comment on what is working, what is not, and what CX leaders can do to get the most from their AI strategy. https://linktr.ee/caffcx https://rooterhero.com/ https://www.linkedin.com/in/davidjpowers2/ SUMMARY Mark Hillary and Peter Ryan discuss the pragmatic views of David Powers, VP of CX at Rooter Hero, on AI in customer experience (CX). Powers critiques the over-reliance on AI, which often frustrates customers and agents, and emphasizes practical AI use cases like agent assist tools and automated summaries. He highlights the importance of transparency and maintaining human interaction in CX. Despite AI's potential, many projects fail to generate ROI, with research suggesting that 95% are not creating value. Powers advocates for a balanced approach, using AI to enhance agent performance rather than replacing human agents, and stresses the need for common sense in AI implementation.
How is AI reshaping the future of work across Asia and the Pacific? In this episode, journalist Michael Beltran and Professor Mohammad Jarrahi cut through the hype to explore automation, tacit knowledge, and co-learning between humans and machines. Discover what AI means for BPO workers, education, and the policies needed to protect vulnerable communities. Script: https://adbi.me/46202Qo
Sarrah Mae Villoria Priagola is Inventor of Brailleiance. Brailleiance is a modified braille tool to make learning braille easier for the blind. Brailleiance comes with different levels of learning, properly guiding the learning of the non-sighted - from learning braille characters to actual reading of braille words and sentences. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 00:57 Ano ang Brailleiance? | 07:43 What problem is being solved? | 12:27 What solution is being provided? | 28:55 What are stories behind the startup? | 41:05 What is the vision? | 44:27 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Hey CX Nation,In this week's episode of The CXChronicles Podcast #265, we welcomed Mario Baddour, President & CEO of InteLogix, based in Park City, UT. InteLogix provides customer experience (CX) solutions and accounts receivable management (ARM) operations that enhance customer loyalty and revenue for their clients. They combine human engagement with digital tools and automation to minimize customer effort and boost loyalty by offer long-term value through scalable CX and both first-party and third-party ARM operations.Their mission is to make lives better by engaging, listening, and resolving consumer concerns and obligations with empathy and innovation. And advocate for their clients brands and reputations as their own.In this episode, Mario and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at InteLogix think through on a daily basis to build world class customer experiences.**Episode #265 Highlight Reel:**1. Focusing on building an elite Team above all else to drive success & growth 2. Solving problems for your customers & providing constant value 3. Structuring & configuring your data before finding the optimal tech-solutions 4. Building & deploying living playbooks to propel your team forward rapidly 5. Taking customer data & feedback to drive product development Click here to learn more about Mario BaddourClick here to learn more about InteLogixHuge thanks to Mario for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer contact space into the future.For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? We launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building the pillars upon an AI-powered foundation for the future. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!
SD323 - Domine as suas Finanças através do DRE. Neste episódio, Dr. Lorenzo Tomé conversa com os cofundadores da De$ifra, Marcos Suzano e Felipe Coelho, sobre a importância do Demonstrativo do Resultado do Exercício para o médico que quer ter controle real das finanças do seu consultório. Entenda por que acompanhar, conhecer e analisar seus números é essencial para não entrar na estatística dos 60% dos negócios que fecham em menos de 5 anos, aumentar sua lucratividade e reduzir seus custos. A De$ifra é uma empresa que cuida da saúde financeira do consultório médico a partir da integração do seu sistema exclusivo com o sistema Open Finance para o médico acompanhar lucros, custos e indicadores de forma simples, recorrente e sem burocracia. Pense nisso: "Não se gerencia o que não se mede, não se mede o que não se define, não se define o que não se entende, e não há sucesso no que não se gerencia." por William Edwards Deming O podcast Saúde Digital te ajuda a abrir a mente? Dois dias de imersão com a gente pode potencializar isso ainda mais e fazer muito pelo seu negócio médico. Garanta sua vaga com 10% de desconto na Imersão da SD Escola de Negócios Médicos nos dias 29 e 30 novembro/2025. Só clicar AQUI. Participe da comunidade SD Escola de Negócios Médicos. Acesse AQUI! Baixe nosso app: Android ou IOS O Background do Marcos Engenheiro de formação pelo IME, ele trabalhou no mercado financeiro por um tempo. Marcos fez um MBA em Michigan/EUA e trabalhou um tempo fora do país com M & A e contruiu uma carreira longa no mercado financeiro fora do país e no Brasil. Ele voltou agora ao país como diretor do banco suíço UBS. O Background do Felipe Formado em Administração e com pós pela FGV, Felipe trabalhou como um BPO em empresas, estruturando suas áreas de finanças. Assista este episódio também em vídeo no YouTube no nosso canal Saúde Digital Podcast: AQUI! Acesse os Episódios Anteriores! SD322 - Médico, Quando é hora de abrir Seu Próprio Consultório? SD321 - Accountability do paciente: a nova fronteira do tratamento médico SD320 - Médico, comece primeiro, depois fique bom! Music: Climb | Declan DP "Music © Copyright Declan DP 2018 - Present. https://license.declandp.info | License ID: DDP1590665"
Francis Yap is OIC Director at USeP KTTD Office. Jhong Corbeta is Technical Staff at AGILab TBI. The USeP KTTD Office (Knowledge and Technology Transfer Division) drives the university's innovation agenda by offering IP consultations, fabrication-lab access, and incubation services. AGILab TBI, USeP's technology business incubator, recently resumed operations to guide ideas and MVPs through validation and commercialization, supporting both university spinoffs and student startups. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 00:50 Ano ang USeP KTTD Office & AGILab TBI? | 04:18 What services are provided by the incubator? | 11:07 What type of startups are supported by the incubator? | 13:12 How can interested startups join? | 15:45 What is the story behind the incubator? | 23:54 How is the startup ecosystem in Davao? | 27:44 What are future plans for the incubator? | 31:20 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBIFacebook | https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Dziś zapraszam Was na kolejny odcinek podcastu BSS bez tajemnic. Tym razem moimi gośćmi są Sebastian Sala oraz Krzysztof Herdzik, współtwórcy inicjatywy NALUexperts – nowej marki na rynku doradztwa i wsparcia biznesowego, która powstała, aby pomóc liderom centrów usług wspólnych oraz dużych organizacji odnaleźć się w świecie ciągłych zmian.Rozmawiamy o tym, skąd wzięła się potrzeba stworzenia NALUexperts i czym różni się ta inicjatywa od klasycznego konsultingu. Moi rozmówcy opowiadają, jak rosnące i transformujące się organizacje często zostawiają swoich liderów samych z ogromnymi wyzwaniami, a sparing z praktykiem – osobą, która sama przez lata zmagała się z podobnymi problemami – może być kluczem do sukcesu.Usłyszycie też historie zrealizowanych projektów, które pokazują, jak przy pomocy doświadczonych ekspertów można w zaledwie 30 dni przygotować trzyletnią strategię, zwiększyć zaangażowanie zespołów dwukrotnie czy ograniczyć rotację pracowników z 32% do zaledwie 3%. Sebastian i Krzysztof tłumaczą, dlaczego pracują w modelu „expert as a service”, jak wygląda elastyczne dopasowanie współpracy do potrzeb klienta i dlaczego ich celem jest jak najszybsze uniezależnienie organizacji od doradców.W naszej rozmowie pada też pytanie o nazwę NALU. Okazuje się, że hawajskie słowo „fala” symbolizuje zarówno wartości zespołu – ciepło, współpracę i wyzwania – jak i metaforę zmian, na których biznesy muszą umieć się utrzymać. Moi goście opowiadają, jak łączą swoje doświadczenia zawodowe, pasję do rozwoju ludzi oraz… kitesurfingu, by budować inicjatywę, która nie tylko doradza, ale realnie pomaga płynąć z falą zmian. Kluczowe punkty rozmowy:· NALUexperts wspiera organizacje w szybszym osiąganiu celów poprzez elastyczne i praktyczne podejście ekspertów z długoletnim doświadczeniem.· Projekty transformacyjne mogą trwać od 30 dni do kilku lat, a ich elastyczność pozwala na dostosowanie wsparcia do bieżących potrzeb klienta.· Współpraca z NALUexperts opiera się na transparentności i etyce, a także na zaangażowaniu pracowników klienta w realizację i wdrażanie projektów. Linki:Sebastian Sala na Linkedin – https://www.linkedin.com/in/sebastian-sala-68b57b3/Krzysztof Herdzik na Linkedin – https://www.linkedin.com/in/krzysztofherdzik/NALUexperts – https://naluexperts.com/Porozmawiaj o tym odcinku ze sztuczną inteligencją – https://bbs-bez-tajemnic.onpodcastai.com/episodes/6jNfE9ezLtq/chat **************************** Nazywam się Wiktor Doktór i na co dzień prowadzę Klub Pro Progressio https://proprogressio.com/pl/dzialalnosc/klub-pro-progressio/1 – to społeczność wielu firm prywatnych i organizacji sektora publicznego, którym zależy na rozwoju relacji biznesowych w modelu B2B. W podcaście BSS bez tajemnic poza odcinkami solowymi, zamieszczam rozmowy z ekspertami i specjalistami z różnych dziedzin przedsiębiorczości.Zapraszam do odwiedzin moich kanałów na:YouTube - https://www.youtube.com/@wiktordoktorFacebook - https://www.facebook.com/wiktor.doktorLinkedIn - https://www.linkedin.com/in/wiktordoktor/Moja strona internetowa - https://wiktordoktor.pl/Możesz też do mnie napisać. Mój adres email to - kontakt(@)wiktordoktor.pl **************************** Patronami Podcastu “BSS bez tajemnic” są:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński - https://www.linkedin.com/in/damian-rucinski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski - https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Wspaniali ludzie, dzięki którym pojawiają się kolejne odcinki tego podcastu.Ty też możesz wesprzeć rozwój podcastu na: Patronite - https://patronite.pl/wiktordoktorPatreon - https://www.patreon.com/wiktordoktorBuy me a coffee - https://www.buymeacoffee.com/wiktordoktorBuycoffee.to - https://buycoffee.to/wiktordoktorBecome a supporter of this podcast: https://www.spreaker.com/podcast/bss-bez-tajemnic--4069078/support.
Dr. Lindsay Andras from Children's Hospital of Los Angeles joins the show to discuss her recent randomized control trial comparing outcomes of functional bracing and spica casting for pediatric femoral shaft fractures. Drs. Andras and co-author Dr. Julia Sanders share insights from their experience conducting a randomized control trial and the pearls and pitfalls of implementing the functional brace. The lightning round highlights articles on spinal involvement in hereditary multiple osteochondromas, outcomes of pediatric multi-ligamentous knee injuries, and the impact of Pavlik harness treatment on breastfeeding efficacy. Your hosts are Will Morris (Scottish Rite for Children in Dallas), Julia Sanders (Children's Hospital of Colorado), Tyler McDonald (University of South Alabama), and Steph Logterman (Arnold Palmer Hospital for Children). Music by A. A. Aalto. Disclosure: Drs. Lindsay Andras and Julia Sanders each receive royalties from Orthopediatrics who produce a version of the fracture brace discussed in this episode. References: 1. Andras LM, Sanders JS, Phan TN, Purtell SR, Gasca J, Wren TAL, Sim AT, Skaggs D, Kramer A, Chavez M, Kay R. A Prospective, Randomized Comparison of Functional Bracing and Spica Casting for Femoral Fractures Showed Equivalent Early Outcomes. J Bone Joint Surg Am. 2025 Jun 26;107(16):1769-1776. doi: 10.2106/JBJS.24.01081. PMID: 40570075. 2. Casey VF, Chandler CC, Graham GD, Frick SL. Dynamic Femur Fracture Brace vs Hip Spica Cast for Pediatric Femoral Shaft Fractures: A Retrospective Comparative Cohort Study. J Pediatr Soc North Am. 2025 May 23;12:100203. doi: 10.1016/j.jposna.2025.100203. PMID: 40704087; PMCID: PMC12284357. 3. Lang PJ, Feroe A, Franco H, Hussain ZB, Tepolt FA, Kocher MS. Outcomes of Operative Management of Multi-Ligament Knee Injuries in an Adolescent Population: A Retrospective Case Series. J Pediatr Soc North Am. 2024 Feb 5;5(4):742. doi: 10.55275/JPOSNA-2023-742. PMID: 40432936; PMCID: PMC12088175. 4. Bram JT, Tracey OC, Trotzky Z, Jones RH, Jochl O, Cirrincione PM, Nichols E, Dodwell ER, Scher DM, Doyle SH, Sink EL. Pavlik Harness Treatment for Infantile Hip Dysplasia Lowers Breastfeeding Self-efficacy. J Pediatr Orthop. 2025 Sep 1;45(8):e701-e705. doi: 10.1097/BPO.0000000000002976. Epub 2025 Apr 21. PMID: 40256838. 5. Legler J, Benaroch LR, Pirshahid AA, Serhan O, Cheng D, Bartley D, Carey T, Rasoulinejad P, Singh S, Thornley P. Rate of Spinal Osteochondromas Diagnosed in Pediatric Patients With Hereditary Multiple Osteochondromas: A Systematic Review and Meta-Analysis. J Pediatr Orthop. 2025 Sep 1;45(8):e718-e723. doi: 10.1097/BPO.0000000000002975. Epub 2025 Apr 23. PMID: 40266849.
Jeanny Burce and Jason Bitantes are Co-Founders at Katharē. Katharē is a Filipino self-care brand that empowers women with effortless, sustainable solutions made from the potent botanicals of our islands. Katharē's products include shampoo bars, hair cream, and more, which can truly invigorate and give confidence to the modern Filipina, especially those with curly hair! This episode is recorded live at Yspaces Co-Working and Event Space in BGC, Taguig. Yspaces is the official co-working and event space partner of Start Up Podcast PH.In this episode | 01:30 Ano ang Katharē? | 04:14 What problem is being solved? | 11:36 What solution is being provided? | 35:43 What are stories behind the startup? | 58:56 What is the vision? | 01:02:16 How can listeners find more information?KATHARE | Website: https://kathare.store | Facebook: https://facebook.com/kathare.haircareYSPACES | Website: https://knowyourspaceph.com | Facebook: https://facebook.com/yspacesphTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps & courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube | Spotify | Apple Podcasts | FacebookPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
Cheryl Paarwater is the Managing Director at Enerlytics & Call Lab BPO. She is based in Cape Town, South Africa. Cheryl has championed CX in South Africa for many years and is a board member of BPESA - the trade promotion agency for business process service companies in South Africa. In this conversation with Peter Ryan, Cheryl explores how BPO and CX has created many opportunities for employment in South Africa - and beyond - and this has created a very positive socio-economic ripple effect. People leaving informal jobs and entering contact centers pay tax, support their family, and help to support other businesses selling services to those working directly in BPOs. As AI is gradually introduced in many CX processes, there is a fear in the industry that entry-level positions may no longer be staffed by humans. The most immediate effect is a reduction in the number of jobs created, but what are the wider effects of thinking that we can just replace people with bots? https://www.linkedin.com/in/cheryl-paarwater/ https://call-lab.com/ SUMMARY: Mark Hillary and Peter Ryan discuss the impact of artificial intelligence (AI) on customer experience (CX) jobs, particularly in South Africa. Cheryl Paarwater, CEO of Call Lab, highlights concerns about AI replacing human roles, which could exacerbate unemployment and social issues. Despite AI's potential to automate 10-15% of roles, Peter notes that many AI projects fail, citing a 42% failure rate in 2020. Cheryl emphasizes the need for AI to enhance human roles rather than replace them, suggesting AI could improve education and support high-value interactions. They stress the importance of a balanced approach to AI implementation in CX.
Monica Dizon is Head of Business Development at Maude Labs. Maude Labs is built for purpose-driven individuals and leaders - their team combines 35+ years of expertise in personal branding, strategy, PR, storytelling, and events. Maude Labs is a global partner for visionary leaders, building purposeful brand ecosystems through strategy, storytelling, and data to help you show up, stand out, and lead with impact. This episode is recorded live at Yspaces Co-Working and Event Space in BGC, Taguig. Yspaces is the official co-working and event space partner of Start Up Podcast PH.In this episode | 01:01 Ano ang Maude Labs? | 04:12 What problem is being solved? | 11:48 What solution is being provided? | 21:47 What are stories behind the startup? | 37:11 What is the vision? | 39:17 How can listeners find more information?MAUDE LABS | Website: https://maudelabs.com | Facebook: https://facebook.com/maudelabsphYSPACES | Website: https://knowyourspaceph.com | Facebook: https://facebook.com/yspacesphTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps & courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube | Spotify | Apple PodcastsFacebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
David Paman is President & Chief Operating Officer at Multibook Philippines. Multibook is a provider of cloud ERP and outsourced business services, offering smart software and back-office support to help global businesses achieve seamless financial integration, real-time insights, and regulatory compliance. This episode is recorded at the Multibook Philippines office in Makati City.In this episode | 00:48 Ano ang Multibook Philippines? | 06:22 What problem is being solved? | 09:20 What solution is being provided? | 19:09 What are stories behind the startup? | 41:14 What is the vision? | 45:50 How can listeners find more information?MULTIBOOK PHILIPPINES | Website: https://multibook.com.ph | Facebook: https://facebook.com/multibookph | Instagram: https://instagram.com/multibookph | LinkedIn: https://linkedin.com/company/multibookph | Email: david.paman@multibook.com.ph, info@multibook.com.phTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps & courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
In this episode of Hustleshare, we explore the story of Carl Orale, a repeat founder and CEO of Ticket Nation Philippines—an innovative platform helping venues and event producers deliver seamless ticketing experiences. Carl takes us through his rollercoaster journey: from running his first internet café as a college student, to building a 50-person BPO, to enduring three bankruptcies—including a crushing collapse during the pandemic. He opens up about how his upbringing fueled his hustle, how gaming sparked his passion for tech and entrepreneurship, and the tough lessons learned from financial missteps, scaling too fast, and bearing the responsibility of dozens of employees. Most importantly, Carl shares how he found the grit to rise again—launching Ticket Nation in 2020 and generating over $1.4 million in ticket sales in under a year.Resources:LinkedIn: https://www.linkedin.com/in/carl-angelo-orale/Website: https://ticketnation.ph/Instagram: https://www.instagram.com/ticketnationphilippines/Facebook: https://www.facebook.com/ticketnationphofficialX (Twitter): https://x.com/ticketnationphLinks/Sponsors:OneCFO: https://www.onecfoph.co/Hustleshare is powered by Podmachine Hosted on Acast. See acast.com/privacy for more information.
Richard Day is President at Upgrade Innolab. Candice Lleses is Communications Lead at Upgrade Innolab. Upgrade Innolab is a non-profit business incubator and accelerator for impact-driven, profitable, and scalable startups in Davao. In this conversation, we also talk about IDEAS Davao, the startup consortium in Davao region, and the upcoming Davao Startup Week! Watch the episode to learn more! This episode is recorded live at The Bloom Coffee & Start-Up Space in Davao City, in partnership with Upgrade Innolab, a non-profit technology business incubator and accelerator based in Davao City.In this episode | 01:23 Ano ang Upgrade Innolab? | 07:34 What services are provided by the incubator? | 18:55 Who are notable startups supported by the incubator? | 27:33 How can interested startups join? | 32:38 What is the story behind the incubator? | 50:39 How is the startup ecosystem in Davao? | 58:49 What are future plans for the incubator? | 01:03:03 How can listeners find more information?UPGRADE INNOLAB | Website: https://upgradeinnolab.com | Facebook: https://facebook.com/upgradeinnolabincTHE BLOOM COFFEE AND START-UP SPACE | Facebook: https://facebook.com/thebloomcoffee | Website: https://thebloomcoffee.com.phTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps & courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube | Spotify | Apple PodcastsFacebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsiteEdited by: https://tasharivera.com
This is the final Covid flashback where CX Files has looked back at the early days of the 2020 pandemic throughout August 2025. This interview was originally broadcast on May 15, 2020 - about a month into the pandemic and lockdowns. At the time Kathy Juve was the EVP, Customer Experience Technology & Insights Division, at Concentrix. She is now EVP of Global Solutions - also at Concentrix. Kathy is based in Orlando, Florida. In this episode, Kathy describes how the previous three weeks created the digital transformation that might usually have taken three years... April 2020 was a time of huge change for CX. https://www.linkedin.com/in/kathyjuve/ https://www.concentrix.com/ NEXT WEEK: CX Files returns to our regular programming...
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/553 Sourcefit Artificial intelligence is shaking up the outsourcing industry, and Andy Schachtel, Founder and CEO of Sourcefit, is leaning into the change. Since starting Sourcefit in 2009, Andy has watched the industry evolve from cost-saving staff augmentation into a space where technology and people are inseparably linked. In this episode, he shares how Sourcefit is building AI solutions to complement its global outsourcing services and why the “future BPO” will always include humans in the loop. References: Website: https://sourcefit.com/ Email: contact@sourcefit.com Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
This time he's coming to a different kind of jungle. In a sweltering, crime-ridden Los Angeles, a relentless alien hunter stalks the city's most dangerous criminals and law enforcement. A determined detective finds himself in a deadly game of cat and mouse as he uncovers the creature's terrifying purpose. BPO's Blake O'Donnell returns to to help us wrap up Action August with 1990's PREDATOR 2. Also this week: Cracked vs Mad Magazine, Danny Glover's billowy pants, and Predator munchin' beef. All this--and a whole lot more--on this week's episode of NEON BRAINIACS! "S*** happens." ----- Check out our Patreon for tons of bonus content, exclusive goodies, and access to our Discord server! ----- Predator 2 (1990) Directed by Stephen Hopkins Written by Jim Thomas & John Thomas Starring Danny Glover, Gary Busey, Bill Paxton, and Kevin Peter Hall ----- 00:00 - Intro & Opening Banter 15:46 - "The Shpiel" 44:05 - Film Breakdown 1:54:48 - Brain Bucket & Outro
Charlemagne Lamela, Christian Geonzon, and Jude Alayacyac are Founders at MooManage. MooManage is empowering dairy farmers with innovative agritech solutions. MooManage developed an app for cow farmers, in which current features are feeds inventory management, task scheduling for farm operations, and storing and viewing of cow profiles, so that the farmers can streamline their operations and boost farm productivity. This episode is recorded live at The Bloom Coffee & Start-Up Space in Davao City, in partnership with Upgrade Innolab.In this episode | 01:40 Ano ang MooManage? | 02:54 What problem is being solved? | 09:52 What solution is being provided? | 26:16 What are stories behind the startup? | 41:58 What is the vision? | 46:40 How can listeners find more information?MOOMANAGE | Facebook: https://facebook.com/moomanageUPGRADE INNOLAB | Website: https://upgradeinnolab.com | Facebook: https://facebook.com/upgradeinnolabincTHE BLOOM COFFEE AND START-UP SPACE | Facebook: https://facebook.com/thebloomcoffee | Website: https://thebloomcoffee.com.phTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
Send us a textIn this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost experts in customer experience (CX) and business process outsourcing (BPO). For over two decades, Peter has advised CX outsourcers, enterprises, governments, and associations on strategic issues like technology deployment, offshore positioning, and service delivery. He is also the publisher of the annual CX Technology and Global Services Survey, considered the most comprehensive look into the minds of enterprise CX leaders across North America, Europe, and Asia Pacific.Peter's journey into CX began in London more than 20 years ago at Data Monitor, a market analysis firm. Though unfamiliar with CRM at the time, his curiosity and willingness to learn launched a career that has since evolved into running his own advisory business for nearly a decade. Today, he is a trusted voice in the industry, helping organizations align technology, outsourcing, and strategy to elevate customer experience.A highlight of Peter's work is his CX Technology and Global Services Survey. Now in its 8th year, the study benchmarks enterprise priorities, investment areas, and challenges. The 2025 survey, with over 800 decision-makers, revealed three major themes:Data security, compliance, and regulation remain top concerns, with leaders prioritizing fraud prevention, cybersecurity, and privacy compliance.BPO partnerships continue to grow, proving outsourcing is now integral to CX delivery.AI fatigue is rising. While organizations remain interested, fewer leaders expect demand for AI tools to increase, instead seeking real, proven use cases.Peter also co-founded the CX Outsourcers Conference with Tracy Freeman and Mark Angus. Since 2018, it has become a global gathering of CX and outsourcing leaders, offering unfiltered dialogue and cross-industry perspectives. After stops in Las Vegas, Atlanta, and Munich, the next conference will take place in Ottawa in 2026—their first outside the U.S.Looking ahead to 2026 and beyond, Peter identifies two priorities for CX leaders:Fix declining service levels. Consumer satisfaction is hitting historic lows, with indexes in the U.S. and U.K. “plumbing new depths.” Leaders must ask why customers feel underserved and address the gaps.Fight for CX investment. Leaders must secure budgets to evolve people, processes, and technology. Relying on outdated methods won't work—organizations need continual recalibration to retain customers cost-effectively.Beyond strategy, Peter shares his personal inspirations. Two books shaped his outlook: What Does This Button Do? by Bruce Dickinson, which illustrates the power of lifelong learning and reinvention, and The Hawke Memoirs by Australian Prime Minister Bob Hawke, highlighting resilience and decisive leadership.For daily productivity, Peter relies on WhatsApp, which has become his go-to professional communication tool, far more effective than overloaded email inboxes.Currently, Peter is most excited about growing the CX Outsourcers community, creating safe spaces for executives to collaborate, share best practices, and elevate the industry without the pressure of sales.When it comes to adversity, Peter lives by the philosophy that “things can only get better” and emphasizes personal responsibility: while external factors may be uncontrollable, we remain masters of our own destiny.This episode offers a rich perspective on CX strategy, outsourcing trends, and the leadership mindset required for the years ahead.Recommended Books:What Does Th
Kevin Joven is Founder at RideIT. RideIT is the newest and only motorcycle hailing app in Davao City! With RideIT, you can book transportation, deliveries, and get anything you need through Davao's motorcycle riders. RideIT also has in-app features for tourists where you can browse places of interest, then book a RideIT rider to get to any place you want. This episode is recorded live at The Bloom Coffee & Start-Up Space in Davao City, in partnership with Upgrade Innolab, a non-profit technology business incubator and accelerator based in Davao City.In this episode | 01:05 Ano ang RideIT? | 06:43 What problem is being solved? | 11:46 What solution is being provided? | 29:36 What are stories behind the startup? | 45:26 What is the vision? | 48:10 How can listeners find more information?RIDEIT | Website: https://haveit.ph | Facebook: https://facebook.com/haveitcorpUPGRADE INNOLAB | Website: https://upgradeinnolab.com | Facebook: https://facebook.com/upgradeinnolabincTHE BLOOM COFFEE AND START-UP SPACE | Facebook: https://facebook.com/thebloomcoffee | Website: https://thebloomcoffee.com.phTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Renz Adlawan is Founder & CEO at PlantBox Innovation. Haspe Canseco is Program Director at PlantBox Innovation. PlantBox Innovation is an agritech startup and social enterprise building a community towards food security and sustainability - integrating circular economy and organic production of fertilizers for growers. PlantBox Innovation produces their hydroponics starter kit, where you can easily start your own urban farm at home. This episode is recorded live at The Bloom Coffee & Start-Up Space in Davao City, in partnership with Upgrade Innolab, a non-profit technology business incubator and accelerator based in Davao City.In this episode | 00:58 Ano ang PlantBox Innovation? | 06:37 What problem is being solved? | 15:15 What solution is being provided? | 40:14 What are stories behind the startup? | 50:07 What is the vision? | 54:16 How can listeners find more information?PLANTBOX INNOVATION | Facebook: https://facebook.com/plantboxinnovate | Website: https://plantboxinnovations.wordpress.comUPGRADE INNOLAB | Website: https://upgradeinnolab.com | Facebook: https://facebook.com/upgradeinnolabincTHE BLOOM COFFEE AND START-UP SPACE | Facebook: https://facebook.com/thebloomcoffee | Website: https://thebloomcoffee.com.phTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
SUMMER SPECIAL - COVID FLASHBACK Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the industry. During the early days of the pandemic, CX Files went from weekly to daily and captured many important observations on how the CX industry was coping across the world. Dave Rizzo is the APAC President of TP. He is based in Singapore. Five years ago the company was known as Teleperformance and Dave was based in Manila, but essentially he was performing the same leadership role for TP in Asia. Dave talked to Mark Hillary on March 31, 2020. This was about a week into the Covid lockdowns for most nations so Dave was working 24/7 at this time. Many of these conversations feel historic. It's worth revisiting some of them just to remember the sense of chaos in the industry at this time and how the industry adapted and coped with the challenges of 2020 and 2021. www.tp.com https://www.linkedin.com/in/dave-rizzo-7037763/
On This Episode: In this episode of the Long Range Tactics Podcast, Cole Quarnberg and Matt Hornback tackle some of the most debated topics in the reloading world. From cleaning primer pockets and full length sizing to annealing, trimming, powder throwers, and weighing bullets, they break down which practices are actually worth your time and which are just outdated habits. Drawing from years of field experience and time behind the bench, they share firsthand insights on gear choices, neck tension, crimping, and why consistent results often come down to fundamentals, not fancy tools. They also touch on the real costs of reloading, why factory ammo has come a long way, and how understanding wind and shooter discipline can sometimes beat perfect SDs. Whether you're new to reloading or a seasoned handloader questioning if you're overcomplicating things, this episode offers a no-BS look at what it really takes to build accurate, repeatable ammo. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor- https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
Rogel Mari Sese is Director at ADDVentures Innovation Center. ADDVentures Innovation Center is the technology business incubator and innovation hub of Ateneo de Davao University in Davao City. ADDVentures Innovation Center incubates startups in the aerospace and robotics technologies, helping them turn ideas into market-ready products. Watch the episode to learn more about the services that ADDVentures Innovation Center provides for startups! This episode is recorded live at ADDVentures Innovation Center, technology business incubator and innovation hub of Ateneo de Davao University in Davao City.In this episode | 01:37 Ano ang ADDVentures Innovation Center? | 06:31 What services are provided by the incubator? | 17:13 What type of startups are supported? | 24:46 How can interested startups join? | 30:07 What is the story behind the incubator? | 37:57 How is the startup ecosystem in Davao? | 46:55 What are future plans for the incubator? | 52:41 How can listeners find more information?ADDVENTURES INNOVATION CENTERFacebook: https://facebook.com/ADDUVenturesTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Mike McGuire, Chief Revenue Officer at NobelBiz, joins First Contact: Stories of the Call Center to share his incredible rise from teenage call center agent to industry leader shaping the future of CX. With decades of experience across fundraising, BPO operations, and technology, Mike opens up about the challenges of managing growth, balancing in-house and outsourced teams, and the real reasons why so many tech implementations fail. He also breaks down how AI is transforming contact centers today, where it still falls short, and what the future looks like for hybrid models of people, process, and automation. Beyond the business side, Mike shares his personal journey of health and resilience, including how Ironman training helped him overcome burnout and sharpen his leadership edge. This episode is packed with insights for contact center professionals, CX leaders, and executives looking to scale smarter, adopt new technology, and stay ahead in a rapidly evolving industry.
I go inside the world of Offshore Call Centers to show what really happens when we tell agents to “use your other voice.” Fake names. Accent filters. Surveillance wallboards. Abusive callers. Clean dashboards that hide human dents. Destroyed Customer Experience. Wasted Marketing. If your brand lives or dies on the phone, this is the truth you won't see in a vendor deck. What you'll learn:Why accent bias + strict scripts crush real customer experienceHow KPIs (AHT/CSAT/compliance) get weaponized against agentsThe hidden health/talent cost of permanent night shiftHow to audit a BPO with receipts, not slides (abuse policy, monitoring, QA, pay ladders, promotion paths)A simple operating standard: one team, one training, one truthThe “Offshore Pledge” to run starting todayThis is blue-collar CX. Plumbing/HVAC, home services, trades, any shop where the phone is the front door. Stop masking the problem. Fix the inputs. Protect your people. Let pros be pros.Here's the LinkTree: https://linktr.ee/caffcx
Charles Ramos is Founder at Taco Dash. Taco Dash is the newest buy one take one taco joint in Davao City! Focusing on unique taste and value for money, they seek to penetrate the Davao market and go even beyond! Try their bestseller, Quesabirria Taco! This episode is recorded live at ADDVentures Innovation Center, technology business incubator and innovation hub of Ateneo de Davao University in Davao City.In this episode | 00:51 Ano ang Taco Dash? | 06:18 What problem is being solved? | 15:51 What solution is being provided? | 31:06 What are stories behind the startup? | 52:12 What is the vision? | 59:13 How can listeners find more information?TACO DASH | Facebook: https://facebook.com/profile.php?id=61557451131216 | Instagram: https://instagram.com/TacoDashADDVENTURES INNOVATION CENTER | Facebook: https://facebook.com/ADDUVenturesTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Adi Dorado is Co-Founder at Hyper Coat Industries. Hyper Coat Industries specializes in car care. They are bringing the newest technologies to Davao City - such as paint protection film (PPF). Aside from this, they also provide other car care services such as carwash, detailing, ceramic coating, window tint, and more. This episode is recorded live at ADDVentures Innovation Center, technology business incubator and innovation hub of Ateneo de Davao University in Davao City.In this episode | 00:56 Ano ang Hyper Coat Industries? | 04:28 What problem is being solved? | 12:43 What solution is being provided? | 23:43 What are stories behind the startup? | 32:49 What is the vision? | 39:36 How can listeners find more information?HYPER COAT INDUSTRIES | Facebook: https://facebook.com/profile.php?id=61572775959782ADDVENTURES INNOVATION CENTER | Facebook: https://facebook.com/ADDUVenturesTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
SUMMER SPECIAL - COVID FLASHBACK Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the industry. During the early days of the pandemic, CX Files went from weekly to daily and captured many important observations on how the CX industry was coping across the world. John Devlin is the Founder and CEO of Ascensos (acquired by Firstsource in 2024) - he is still in this position. John talked to Mark Hillary on March 26, 2020. This was day one of the first Covid lockdown in the UK - the Prime Minister had urged everyone in the nation to stay at home on March 23rd... it was enforcable from March 26th. Companies with staff in offices had three days to figure out how to keep going and many businesses were not able to function at all. Many of these conversations feel historic. It's worth revisiting some of them just to remember the sense of chaos in the industry at this time and how the industry adapted and coped with the challenges of 2020 and 2021. https://www.linkedin.com/in/john-devlin-4731521/ https://www.ascensos.com/ https://www.firstsource.com/
Aldrich Tan is Managing Director at UXPH. UXPH Mini 2025 is a series of smaller, regional UX conferences happening in Davao, Cebu, and Manila. UXPH is the largest non-profit organization created by and for the Filipino design community. UXPH fosters innovation, growth, and mindful design practices across the nation through community events, design conferences, workshops, mentorship, and educational programs. Davao: August 23, 2025. Cebu: September 27, 2025. Manila: October 18, 2025.In this episode | 01:29 Ano ang UXPH? | 02:56 What is UX? | 22:56 How important is UX and design for startups? | 35:30 What is the upcoming UXPH Mini Conference 2025? | 40:36 How can listeners find more information?UXPH MINI 2025 | Website: https://2025.uxph.orgUXPH | Website: https://uxph.org | Facebook: https://facebook.com/uxphofficialTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
In this episode, we dissect a deal that started with so much promise but quickly devolved into a non-performing note nightmare. Learn from my (mis)adventures as we uncover the importance of due diligence and what to do when a "performing" note turns out to be a dud. Get ready for some real talk and actionable insights that could save you from making a costly mistake!Initial Assessment: The deal involves a property in Toledo, Ohio, with a $106,000 UPB and a sales price of $110,000. The interest rate is 8.9%, with P&I payments of $845.71 a month. Sounds good, right?The Red Flags: Concerns arise when the previous value was $56,000, raising questions about the escalated sales price. Plus, current market rent is around $1,000 a month.Making an Offer: I dove in with an offer at $40,000, aiming for a sweet yield. But is it too good to be true?Collateral File Deep Dive: We explore the collateral file, including underwriting, property insurance, closing documents, and servicing history. Time to put on our detective hats!BPO Blues: The exterior BPO comes in at around $60,000, which is lower than expected. Could this be a sign of trouble?Servicing History Shenanigans: The servicing history reveals a lack of consistent payments and late charges. Houston, we have a problem!The Seller Confession: The seller admits the note is not performing and apologizes for the misrepresentation. Honesty is the best policy... eventually.Foreclosure Fears: With the borrower making zero payments, foreclosure looms. Can we turn this ship around, or is it destined to sink?Cash for Keys Conundrum: Considering offering cash for keys to expedite the process and avoid costly foreclosure. A little sugar goes a long way!The Verdict: Based on the BPO and payment history, this deal is currently a dud. But with some savvy negotiation and a bit of luck, we might just salvage it.So, there you have it, folks! Another episode, another lesson learned. Remember, always do your due diligence, trust your gut, and never be afraid to walk away from a bad deal. Stay tuned for more note investing adventures, and don't forget to like, subscribe, and share the love! Until next time, keep chasing those deals and closing those notes! Peace out!Watch the Original VIDEO HERE!Check out Scott's AI Clone HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes PinterestSign up for the next FREE Note Weekend Class HERE!
Deep Dive in DDH is a three part limited series where experts in the field of DDH have been invited to discuss the controversies in the management of hip dysplasia. Episode 1 discusses the management of DDH in infants under 6 months of age from stable sonographic dysplasia through refractory developmental hip dislocation. We are joined by Kishore Mulpuri from BC Children's hospital, Simon Kelley from Texas Children's Hospital, and Wudbhav Sankar from Children's hospital of Philadelphia as we discuss areas of consensus and discord in Pavlik harness treatment, second line therapy, and what to do when problems arise. Hosted by Will Morris (Scottish Rite for Children). Edited by Carter Clement (Manning Family Children's Hospital). Music by A. A. Aalto. Referenced Publications Behman AL, Bradley CS, Maddock CL, Sharma S, Kelley SP. Testing of an Ultrasound-Limited Imaging Protocol for Pavlik harness Supervision (TULIPPS) in developmental dysplasia of the hip: a randomized controlled trial. Bone Joint J. 2022 Sep;104-B(9):1081-1088. doi: 10.1302/0301-620X.104B9.BJJ-2022-0350.R2. PMID: 36047018. Gans I, Flynn JM, Sankar WN. Abduction bracing for residual acetabular dysplasia in infantile DDH. J Pediatr Orthop. 2013 Oct-Nov;33(7):714-8. doi: 10.1097/BPO.0b013e31829d5704. PMID: 23812157. Swarup I, Talwar D, Sankar WN. Part-time Abduction Bracing in Infants With Residual Acetabular Dysplasia: Does Compliance Monitoring Support a Dose-dependent Relationship? J Pediatr Orthop. 2021 Feb 1;41(2):e125-e129. doi: 10.1097/BPO.0000000000001704. PMID: 33165268. Striano B, Schaeffer EK, Matheney TH, Upasani VV, Price CT, Mulpuri K, Sankar WN; International Hip Dysplasia Institute. Ultrasound Characteristics of Clinically Dislocated But Reducible Hips With DDH. J Pediatr Orthop. 2019 Oct;39(9):453-457. doi: 10.1097/BPO.0000000000001048. PMID: 31503230. Harper P, Joseph BM, Clarke NMP, Herrera-Soto J, Sankar WN, Schaeffer EK, Mulpuri K, Aarvold A; International Hip Dysplasia Institute (IHDI). Even Experts Can Be Fooled: Reliability of Clinical Examination for Diagnosing Hip Dislocations in Newborns. J Pediatr Orthop. 2020 Sep;40(8):408-412. doi: 10.1097/BPO.0000000000001602. PMID: 32555048; PMCID: PMC7458090. Murnaghan ML, Browne RH, Sucato DJ, Birch J. Femoral nerve palsy in Pavlik harness treatment for developmental dysplasia of the hip. J Bone Joint Surg Am. 2011 Mar 2;93(5):493-9. doi: 10.2106/JBJS.J.01210. PMID: 21368082.
Cherryanne Lee Angoy is Founder and CEO at AIMHI. AIMHI Construction App is an AI-powered construction management platform for construction companies to minimize delays, increase efficiency, and maximize profitability. More than just a scheduling tool, AIMHI Construction App is a centralized platform for managing materials, inventories, equipment utilization, manpower, finances and estimates for different users. AIMHI also integrates AI by smart project planning, critical path identification, decision support, construction budgeting, cost estimation, risk analysis, and more. AIMHI does the management, analysis, and optimization while the builders focus on building. This episode is recorded live at Kalipay sa Baybay Resort in the Island Garden City of Samal, Davao del Norte.In this episode | 01:40 Ano ang AIMHI? | 05:16 What problem is being solved? | 11:53 What solution is being provided? | 34:00 What are stories behind the startup? | 49:23 What is the vision? | 53:10 How can listeners find more information?AIMHI | Website: https://aimhi.ai | Facebook: https://facebook.com/aimhiconstructionKALIPAY SA BAYBAY | Facebook: https://facebook.com/KalipaySaBaybayTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
PEEPanEIP - EIP-7892: Blob Parameter Only Hardforks PEEPanEIP - EIP-7892: Blob Parameter Only Hardforks In this episode, Pooja Ranjan discusses EIP 7892 with Mark Mackey, exploring its implications for Ethereum's scalability and the innovative approach to managing blob capacity. They delve into the technical aspects of the proposal, the importance of community involvement, and the future of Ethereum upgrades. Mark shares insights from his journey as a client developer and emphasizes the collaborative nature of the Ethereum community.
Sheila Bayquin is Project Leader at STEP APP TBI. Kristine Mae Ampas is Assistant Project Leader at STEP APP TBI. Vincent Louie Cabelin is Project Staff at STEP APP TBI. STEP APP TBI is a technology business incubator based in Sultan Kudarat State University in Tacurong City, Sultan Kudarat, Region XII. STEP APP TBI incubates startups infusing technology with the agriculture, aquaculture, and halal industries, helping them enhance their product and bring them towards commercialization and product-market fit. Watch the episode to learn more about the services that STEP APP TBI provides for startups! This episode is recorded live at STEP APP TBI, technology business incubator in Sultan Kudarat State University in Tacurong City, Sultan Kudarat.In this episode | 01:00 Ano ang STEP APP TBI? | 02:37 What services are provided by the incubator? | 11:38 Who are notable startups supported by the incubator? | 23:05 How can interested startups join? | 27:10 How is the startup ecosystem in Sultan Kudarat? | 38:57 What is the story behind the incubator? | 58:16 What are future plans for the incubator? | 1:02:58 How can listeners find more information?STEP APP TBI | Facebook: https://facebook.com/DOSTTBISTEPAPPTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Pixel by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Dave D'Arcy is the founder of Laughing Leadership. He is based in Tring, close to London in the UK. Laughing Leadership was created to guide business leaders to build the environment to nurture and develop happy engaged employees. The solution is not in bean bags, slides, fruit on Friday or free tea and coffee. It is in culture. And culture is a byproduct of leadership style. In this conversation with Peter Ryan, Dave talks about some of the 'groundhog day' issues he keeps reading about and seeing in CX. Why do we keep reading about the same CX issues over and over again? Why is the CX business news from years ago just about the same as today? Why do we always see the hype cycle with new technologies - such as AI? https://www.linkedin.com/in/davemdarcy/ https://www.davedarcy.co.uk/ https://www.youtube.com/shorts/qbH1R9yDdr4 CX FILES IS TAKING A BREAK FOR THE REST OF AUGUST - WE ARE BACK ON SEPTEMBER 4! Keep tuning in as we plan to repeat some clips from this time exactly five years ago during the Covid pandemic - how did the CX industry cope? CX Files switched to almost daily interviews during the early part of the pandemic, so we will clip a few of the best interviews to share with you again this August... see you again in September! SUMMARY: Mark Hillary and Peter Ryan discuss the final episode of the CX Files podcast before taking a break in August. They introduce Dave D'Arcy, founder of Laughing Leadership, who focuses on leadership and employee engagement. D'Arcy critiques common CX industry issues, such as outcome-based pricing models, lack of investment in training, and the overemphasis on impact sourcing. He argues that AI has not lived up to its hype and has led to employee disengagement. D'Arcy emphasizes the need for businesses to invest in their employees and align strategies with clear business objectives.
Kristoni Go is Founder at Studentship Philippines. Studentship Philippines is a social enterprise providing innovative technology-based learning for Filipino public schools. Starting in Sultan Kudarat, they have now reached around 40 schools where the Studentship app is being used. Studentship Philippines provides students with educational resources through an app to improve learning and support schools outside metro areas, ensuring equal opportunities for all Filipino students. Recorded live at STEP APP TBI, technology business incubator in Sultan Kudarat State University in Tacurong City, Sultan Kudarat.In this episode | 01:40 Ano ang Studentship Philippines? | 06:48 What problem is being solved? | 08:52 What solution is being provided? | 41:28 What are stories behind the startup? | 57:16 What is the vision? | 01:03:18 How can listeners find more information?STUDENTSHIP PHILIPPINES | Website: https://studentship.ph | Facebook: https://facebook.com/StudentshipPHSTEP APP TBI | Facebook: https://facebook.com/DOSTTBISTEPAPPTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiOUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTubeSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
At the forefront of an organisation's relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: * how he got from BPO to becoming a tech entrepreneur; * the problem ChatFlow is trying to solve; * the factors that contribute to customer satisfaction; and * the advice he would give his younger self. The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/) Enjoyed the episode? Do rate the show and leave us a review! Also, connect with us on: Facebook – https://www.facebook.com/ICTPulse/ Instagram – https://www.instagram.com/ictpulse/ Twitter – https://twitter.com/ICTPulse LinkedIn – https://www.linkedin.com/company/3745954/admin/ Join our mailing list: http://eepurl.com/qnUtj Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell Podcast editing support: Mayra Bonilla Lopez ---------------
Joe Selayro is Owner at J7 IT Solutions. J7 IT Solutions offers services such as software, hardware, and network infrastructure for companies. Currently, they are focusing on providing IT solutions for hotels and cooperatives in Region XII (and beyond) but have also done various software development projects in the past. Right now, they are also providing multimedia services such as video editing, creatives, and more. They are based in Tacurong City in Sultan Kudarat but serve clients anywhere in the country. This episode is recorded live at STEP APP TBI, technology business incubator in Sultan Kudarat State University in Tacurong City, Sultan Kudarat.In this episode | 01:06 Ano ang J7 IT Solutions? | 06:46 What problem is being solved? | 09:35 What solution is being provided? | 21:27 What are stories behind the startup? | 40:19 What is the vision? | 42:14 How can listeners find more information?J7 IT SOLUTIONS | Website: http://j7solution.com | Facebook: https://facebook.com/J7ITSolutionSTEP APP TBI | Facebook: https://facebook.com/DOSTTBISTEPAPPTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
Global BPO Services and Flexibility Adam O'Connor from Gear Inc., a BPO company operating in 25 countries and covering 75 languages, discussed their services in customer service, trust and safety, and back-office operations. Michael highlighted the value of Gear's diverse organization for managing economic challenges across markets and supporting businesses in global expansion. Adam emphasized their flexibility in adapting to clients' needs and their expertise in navigating cultural and regulatory nuances in different markets. Business Growth and AI Implementation Michael and Adam discussed the challenges businesses face as they grow, emphasizing the importance of understanding a company's current stage and needs before implementing solutions. Adam highlighted the need to assess where a business is, identify its problems, and work collaboratively to address them. He also stressed that AI cannot fix broken processes and that businesses must first establish solid processes before expecting AI to enhance them. Adam concluded by explaining that their business model is built on client success, as it directly correlates with their own success in the low-margin, high-volume BPO industry. Customizing Playbooks for Customer Success Adam and Michael discussed the importance of customizing playbooks for different customers, emphasizing the need to understand their unique goals, outcomes, and how to blend AI with low-cost labor. Michael highlighted that AI is only as effective as the information inputted and cannot replace the complexities of human understanding within organizations. They agreed on the significance of strong infrastructure and systems to enable agility and adaptability, while also acknowledging the challenges of blind spots and misaligned perspectives within businesses. Entrepreneurial Management and Team Development Michael and Adam discussed the importance of planning and developing management skills for entrepreneurs and business owners. They highlighted the need for understanding exit strategies, building effective teams, and addressing communication gaps within organizations. Adam emphasized the significance of taking care of employees, who are the voice of the company, and the importance of investing in management training to improve employee engagement and prevent burnout. Online Safety and Employee Support Adam discussed the importance of trust and safety online, highlighting the work done to ensure safe environments on gaming and social media platforms. He emphasized the need to support employees who handle potentially distressing content, as they require specialized counseling to manage the emotional toll of their work. Michael agreed, noting that online safety should be a priority for organizations and that employees exposed to harmful content need support to cope with what they see. Both speakers stressed the importance of taking care of staff who are on the front lines of maintaining online safety. AI and Human Work Balance Michael and Adam discussed trends in business and technology, focusing on the balance between AI and human interactions. Adam predicted that businesses would find a balance between AI and human work, with AI becoming an important tool while maintaining human touchpoints. They also discussed the impact of remote work and the expansion of the global talent pool due to improved internet access in developing countries. Adam encouraged listeners to learn more about his work on LinkedIn and the company's website, http://www.gearinc.com. Adam O'Connor CCO With over 25 years of experience in sales and customer service leadership, Adam is a seasoned expert dedicated to driving business success. For the past 13 years, Adam has honed his skills in the outsourcing and BPO industry, working with both Fortune 500 companies and small to medium-sized businesses. His deep understanding of the industry, combined with a passion for innovation, has, made him a trusted partner for companies looking to optimise their operations. Adam's mission is clear: to help businesses become more cost-effective while improving profit margins without ever compromising on quality. His extensive experience across diverse industries allows him to identify unique challenges and craft tailored solutions that deliver real results. Whether working with large corporations or smaller enterprises, Adam brings a strategic approach to problem-solving, always focused on finding the most efficient and effective paths to success. He has a commitment to excellence and client satisfaction and drives this through his teams to ensure the best possible experience for customers. Website: https://gearinc.com/ LinkedIn: https://www.linkedin.com/in/adam-o-connor-54766048/
In this episode of The Note Closers Show, Scott Carson dives into the world of infinite returns through a fascinating case study. This episode explores how to achieve above-average returns by strategically investing in performing or non-performing notes. Let's break down the key elements of this deal and understand the approach to evaluating such opportunities.Strategic Note Investment Opportunity: A performing note in Toledo, Ohio, is being offered at a significant discount, presenting an opportunity for a high return on investment. Initial due diligence is key to confirm updated valuations and potential upside.Leveraged for Strong Cash Flow: The note is owner-financed and has consistent cash flow, making it appealing. Understanding loan to value ratio and the potential future of rental revenue is crucial in determining if this deal is worth the investment.Infinite Return Potential Through Private Money: By utilizing private money lenders, the deal can be structured to minimize or eliminate the investor's personal capital, creating the potential for an infinite return on investment.Built-in Risk Mitigation Elements: The original loan included a title insurance policy, and adding a prepayment penalty can further protect against refinancing and ensure a minimum return even in early exit scenarios.Rehabbed Property with Appreciation Potential: The property has been recently rehabbed, and there is an increase in property value, as shown by a BPO. There is opportunity for refinancing and profit in the near future.This case study illustrates how to potentially achieve infinite returns through strategic note investing. By thoroughly analyzing deals, leveraging private money, and mitigating risks, investors can unlock significant profits. If you are looking to fund or buy deals like this one, then make sure to book a call with Scott to find out how you can start investing in the "Sexy Side of Real Estate" now!Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes PinterestGet Signed Up For the WCN Membership HERE!
© 2020-2025 Ivy Podcast Discovery LLC
