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Cjay Billones is Chief Operating Officer at Secuna. Christian Burgos is Chief Technology Officer at Secuna. Secuna is the biggest, cost-effective, and most trusted cybersecurity testing platform in the Philippines helping startups and SMEs by connecting them to the most advanced and highly-vetted cybersecurity professionals in the world to simulate cyber-attacks and find security flaws that real-world malicious hackers can exploit and leverage to gain access to their IT system. Since its inception in 2017, Secuna has committed themselves in helping companies, organizations, and even the government secure their digital assets.This episode is recorded live at Yspaces Co-Working and Event Space in BGC, Taguig. Yspaces is the official co-working and event space partner of Start Up Podcast PH.In this episode | 01:12 Ano ang Secuna? | 09:43 What problem is being solved? | 27:17 What solution is being provided? | 43:47 What are stories behind the startup? | 01:09:53 What is the vision? | 01:16:19 How can listeners find more information?SECUNA | Website: https://secuna.io | Facebook: https://facebook.com/secuna.ioYSPACES | Website: https://knowyourspaceph.com | Facebook: https://facebook.com/yspacesphTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
This week we have a group of CX and BPO experts who recently visited Georgia. This nation of 3.6m people is positioned on the Black Sea, at the intersection of Europe and Asia, and is working hard to position itself as an attractive destination for CX and BPO sourcing. Peter Ryan talked to people who travelled with him to visit Georgia this year to explore questions such as the ease of doing business there, the opportunity for multilingual CX, and how Georgia is attracting more digital and high-tech talent. Featured in the discussion: Elona Ymeri Service Delivery Manager, Assist Digital Tirana, Albania https://www.linkedin.com/in/elonaymeri/ Traci Freeman Managing Member, Believe Consulting Johannesburg, South Africa https://www.linkedin.com/in/tracifreeman/ Jasen Shirley Head of Customer Service and Sales, North America/Canada, SIXT Riverview, Florida, US https://www.linkedin.com/in/jasen-shirley-688a651b8/ ------------ https://www.investingeorgia.org/ https://www.linkedin.com/company/enterprisegeorgia/ https://www.enterprisegeorgia.gov.ge/ SUMMARY: Mark Hillary and Peter Ryan discuss a recent visit to Georgia sponsored by Enterprise Georgia, highlighting the country's potential as a CX and BPO destination. The trip involved 15 stakeholders, including Jason Shirley, Ilona, and Tracy Freeman, who all shared their impressions in the discussion. Key points include Georgia's cultural alignment with the West, fast internet, co-working spaces, and ease of business setup. The Government Services Center was praised for its efficiency and customer service. The discussion also touched on Georgia's multilingual workforce, advanced skills, and the potential for complex services. Comparisons with Jamaica and other established BPO destinations were made, emphasizing Georgia's readiness for higher-value outsourcing.
Rachel Jaro is Founder at Simplifi Studio. Simplifi Studio is the all-in-one CRM software built for creative businesses in the Philippines - photography studios, event planners, and creative agencies. Manage bookings, streamline client communications, track finances, and simplify your workflow, all in one platform. Focus less on admin and more on creating unforgettable client experiences.In this episode | 00:52 Ano ang Simplifi Studio? | 05:04 What problem is being solved? | 11:09 What solution is being provided? | 27:42 What are stories behind the startup? | 40:11 What is the vision? | 47:57 How can listeners find more information?SIMPLIFI STUDIO | Website: https://simplifi.studio | Facebook: https://facebook.com/simplifistudioTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Analiza Ong is Owner at JVMR AgriBiz. JVMR AgriBiz is an agri farm breeding ZamPen Native Chicken and selling them to restaurants and food suppliers. As cheaper alternative chicken feeds, they are also breeding Black Soldier Fly Larvae, with high nutritional content that chickens love to eat. These innovations are in collaboration with researchers from Western Mindanao State University and Region IX in efforts to achieve food sustainability in Zamboanga Peninsula. This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode | 01:17 Ano ang JVMR AgriBiz? | 07:22 What problem is being solved? | 11:23 What solution is being provided? | 23:30 What are stories behind the startup? | 31:26 What is the vision? | 35:08 How can listeners find more information?JVMR AGRIBIZ | Facebook: https://facebook.com/profile.php?id=100083209548575WMSU ATBI | Facebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
On This Episode: We're back with EP-102. Matt just returned from working with the National Guard Marksmanship Training Center at Camp Robinson, training sniper school instructors, tuning up at Twisted Barrel, and shooting the Two Rivers PRS Match, so we dive into what the Guard school is doing right, how competition sharpens instruction, and a clean, mechanical-first checklist for diagnosing “mystery fliers” (torque, mounts, ring caps, scope tracking, muzzle device, neck tension, ammo verification). We cover when to re-zero after travel, why Matt retires 2-day match barrels around ~1,800 rounds, the match-prep flow (strict cleaning cadence, single-variable changes, confidence management), and gear takeaways including the modular MDT LSS Gen3 chassis, Silencer Central's Banish Speed K/9K, JP pressure bolts on large frames, and the Barrel Burner app for tracking round counts. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor- https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
Troy dela Cruz is Co-Owner at Camino Restaurant. Cris Fe Tuballa is Manager at Camino Restaurant. Camino Restaurant is one of the OG restaurants in Zamboanga serving Filipino food. They're also serving Ilonggo dishes and recently, ZamPen Native Chicken dishes. Try their ZamPen Native Chicken Inasal for only Php 200 (with unli rice!). What's exciting with the ZamPen Native Chicken dishes of Camino Restaurant is that this is in collaboration with researchers from Western Mindanao State University. They found a way to make ZamPen Native Chicken very scrumptious and mouthwatering while retaining the chickens being free roaming with that level of protein that we want. This is also part of Region IX's efforts to have food sustainability in Zamboanga Peninsula. This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode:00:00 Introduction01:02 Ano ang Camino Restaurant?06:04 What problem is being solved? 12:12 What solution is being provided? 18:06 What are stories behind the startup? 45:38 What is the vision? 48:20 How can listeners find more information?CAMINO RESTAURANTFacebook: https://facebook.com/profile.php?id=61567343264683WMSU ATBIFacebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
We're back with EP-102. Matt just returned from working with the National Guard Marksmanship Training Center at Camp Robinson, training sniper school instructors, tuning up at Twisted Barrel, and shooting the Two Rivers PRS Match, so we dive into what the Guard school is doing right, how competition sharpens instruction, and a clean, mechanical-first checklist for diagnosing “mystery fliers” (torque, mounts, ring caps, scope tracking, muzzle device, neck tension, ammo verification). We cover when to re-zero after travel, why Matt retires 2-day match barrels around ~1,800 rounds, the match-prep flow (strict cleaning cadence, single-variable changes, confidence management), and gear takeaways including the modular MDT LSS Gen3 chassis, Silencer Central's Banish Speed K/9K, JP pressure bolts on large frames, and the Barrel Burner app for tracking round counts. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor– https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
Traci Freeman holds a number of roles, including as the managing member of Believe Consulting, but in this conversation we focused on her role as a partner of the Africa Federation of GBS Associations. This federation is aimed at unlocking Africa's potential in the BPO, CX and ITO sectors. Enhancing Africa's standing as a hub for innovation, knowledge exchange, and technological advancement, promoting partnerships, youth employment, and digital enablement while driving best practices and standards. Mark Hillary called Traci at her base in Johnannesburg, South Africa to talk about the work of the federation and the opportunities for CX and BPO across all of Africa. https://www.linkedin.com/in/tracifreeman/ https://www.linkedin.com/company/africa-gbs-federation/ https://africagbsfederation.org/ SUMMARY Mark Hillary and Peter Ryan discuss the Africa Federation of GBS Associations, an initiative led by a team including Traci Freeman to promote Global Business Services (GBS), Business Process Outsourcing (BPO), and IT services across Africa. The federation aims to manage perceptions of Africa as a high-value destination, foster knowledge sharing, and support regional development. Key countries like Egypt and South Africa are leveraging their experience to help emerging markets like Kenya, Rwanda, and Ghana. The federation, launched in February 2024, includes members from various African countries and aims to host global community engagement events by 2026-2027.
All about gymnastics! We interview Dr. Elspeth Hart from Boston Children's on her latest article on Gymnastics Medicine and what to look out for when treating gymnasts in the orthopedic setting. We also highlight recent articles on the urgency of stable SCFE, a lesser-known method for pinning supracondylar humerus fractures, and short versus long leg casting for distal tibia physeal fractures. Your hosts are Tyler McDonald (University of South Alabama), and Stephanie Logterman (Arnold Palmer Hospital for Children), Josh Holt (University of Iowa), and Carter Clement (Manning Family Children's in New Orleans). Music by A. A. Aalto. Gymnastics Upper Extremity Article mentioned: Hart E, Bauer AS, Bae DS. Common upper extremity gymnastics injuries and gymnastic specific return to play protocols. J Pediatr Soc North Am. 2024 Feb 28;6:100016. doi: 10.1016/j.jposna.2024.100016. PMID: 40433250; PMCID: PMC12088353. Link to the non profit Gymnastics Medicine: Education and Research: GymnasticsMedicine.org Link to learn more about the 7th annual Gymnastics Medicine Symposium (use code "Gym15" to save 15% if interested in signing up!): Symposium 2025 - Gymnastics Medicine References: 1. Hart E, Bair K, Broz J, Griffith K, Herrera-Set A, Lattimore D, Melvin E, Sweeney E. Gymnastics Medicine: A New Subspecialty in Sports Medicine. Curr Sports Med Rep. 2025 May 1;24(5):126-134. doi: 10.1249/JSR.0000000000001249. PMID: 40323057. 2. White AB, Keil LG, Bardsley H, Selberg C, Mansour A, Brooks AC, Manickam R, Mayassi HA, Zhao L, Uchtman M, Whitlock P, Stone J. How Urgent Are Stable SCFEs? A Multisite Retrospective Study of Surgical Timing and Complications Among Patients With Stable Slipped Capital Femoral Epiphysis. J Pediatr Orthop. 2025 Sep 1;45(8):485-491. doi: 10.1097/BPO.0000000000002997. Epub 2025 May 1. PMID: 40314216. 3. Grewal RS, Kitchen BT, Bomar JD, Cidambi EO, Dexter MJ, Edmonds EW, Pring ME, Upasani VV, Wallace CD, Pennock A. Displaced Distal Tibia Physeal Fractures: Short Leg Versus Long Leg Casting-A Prospective Study. J Pediatr Orthop. 2025 Aug 1;45(7):e614-e617. doi: 10.1097/BPO.0000000000002961. Epub 2025 Apr 7. PMID: 40191914. 4. Muto S, Niwa S, Fujihara Y, Ota H, Kumagai H. Comparative Analysis of Postoperative Rotational Malalignment in Pediatric Supracondylar Humerus Fractures: Cross Pinning Versus Lateral Para-olecranon Pinning. J Pediatr Orthop. 2025 Sep 1;45(8):458-465. doi: 10.1097/BPO.0000000000003000. Epub 2025 May 5. PMID: 40323798.
Jeffrey Sereño is Owner at Cafelayan Hydroponic Farm and Cafelayan Lettuce Chips. Cafelayan Hydroponic Farm is selling freshly picked lettuce in different varieties from their greenhouse system in Zamboanga, and their seeds are imported from Europe. Cafelayan Lettuce Chips is a sustainability-driven enterprise transforming farm surplus into planet-friendly snacks, featuring seed-embedded packaging through the #GrowYourSnack campaign. Cafelayan Lettuce Chips is a must-try alternative healthy and crunchy snack! This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode | 00:55 Ano ang Cafelayan Hydroponic Farm? | 01:52 What problem is being solved? | 09:01 What solution is being provided? | 23:23 What are stories behind the startup? | 45:21 What is the vision? | 48:54 How can listeners find more information?CAFELAYAN HYDROPONIC FARM | Facebook: https://facebook.com/freeylettuceCAFELAYAN LETTUCE CHIPSFacebook: https://facebook.com/profile.php?id=61556817142217WMSU ATBI | Facebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Heverton Anunciação e Universidade do Consumidor te inspiram a inovar na relação empresa e clientes
Eu entrevistei EUGENIA GARCÍA, Diretora geral IMT organização líder em relacionamento com o cliente e BPO no México, América Latina e Caribe Assista a integra desta minha entrevista em nosso canal do youtube.. Esta e outras centenas de debates riquíssimos. https://youtube.com/live/G9YTqADRcwU #atendimentoaocliente #experienciadocliente #inovação #customerexperience #callcenter #crm #ciênciadedados #satisfaçãodocliente #jornadadocliente #consumidor #ouvidoria #marketing #empreendedorismo #vendas #sucessodoocliente
In this episode of The Ethics Experts, Nick welcomes Daniel Montenaro.Dan has been an effective business partner for leading BPO firms for nearly 15 years and has expertise in transactions, complex litigation, real estate, human resources, international legal matters, compliance and corporate governance. As Alorica's Chief Legal Officer Dan is a member of the Operating Committee and leads the Transactions, Compliance, Corporate Governance, Dispute Resolution, and Intellectual Property functions for Alorica as well as its corporate secretary. Dan has been with Alorica for nearly seven years, previously serving as Deputy General Counsel.Connect with Daniel on LinkedIn: https://www.linkedin.com/in/dan-montenaro/
Arpi Lahaman is Marketing Manager at RuRu Mushrooms. RuRu Mushrooms produces export-quality mushroom chips, available in four flavors: natural, garlic, sour cream, and spicy barbecue. RuRu Mushrooms has their own mushroom farm in Zamboanga City where they cultivate their mushrooms, harvest, prepare, and package for distribution. This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode | 01:01 Ano ang RuRu Mushrooms? | 02:17 What problem is being solved? | 10:13 What solution is being provided? | 17:23 What are stories behind the startup? | 42:15 What is the vision? | 44:51 How can listeners find more information?RURU MUSHROOMS | Facebook: https://facebook.com/rurumushrooomsWMSU ATBI | Facebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Meet Cath Possamai, Amazon's Talent Acquisition Director for EMEA, APJC and LATAM. With over 20 years in recruitment and talent management, Cath has worn almost every hat in the industry — from in-house roles to outsourced partnerships — across Financial Services, IT, Telco, BPO, and even Defence. She's a champion of collaboration, believing that great business outcomes and exceptional candidate experiences go hand in hand. Now at Amazon, she's shaping talent strategy across Europe, the Middle East, Africa, and Australia — making recruitment smarter, more human, and future-ready. And in this episode of the TA Disruptors podcast, Cath Possamai shares how she is reimagining recruitment at Amazon — blending human connection with AI, tackling talent disruption, and future-proofing the workforce. Sharing bold insights on entry-level roles, tech-driven efficiency, and why the next generation of talent depends on us getting it right.Listen as Cath and host Robery Newry dive in to discuss:
What happens when a founder treats AI like hiring Albert Einstein—brilliant, but useless without a clear brief? In this vivid conversation on The Proven Entrepreneur Show, host Don Williams reconnects with long‑time friend Rodolfo Salazar from San Salvador, El Salvador, and together they chart a journey that begins with surf breaks near Surf City, detours through global boardrooms, and lands on a playbook any growth‑minded leader can use today. You'll step into Rodolfo's world as he moves from early entrepreneurship to executive roles at Sprint, Telefónica, Microsoft, and Dell, then into the contact‑center universe with a major BPO that ultimately ties to Convergys—an experience that reveals how large‑scale service operations can transform a country's economy. When a values test at the top levels forces a hard choice, Rodolfo chooses character over comfort, exits the corporate ladder, and returns to building. That decision sets the stage for IdeaWorks, then a post‑pandemic rebirth as Q‑DOX (spelled Q‑U‑D‑O‑X)—a growth company designed for a world where change arrives faster than most leaders' planning cycles.Across the episode, Don and Rodolfo unwind a deeply practical theme: identity‑first AI. AI, Rodolfo insists, is not your identity; it's your instrument. He illustrates this with a memorable story: if you ask “Einstein” to bring you pupusas from Galerías del Escalón and give him no context (what a pupusa is, where the mall is, which route to take on Waze), you'll get clever nonsense instead of useful action. Leaders, he argues, must supply context, constraints, and clarity—precisely the same foundations they owe their teams. That mindset folds into a broader operating model: stop buying isolated tactics and start assembling a growth ecosystem that compounds—website and messaging, content engine, analytics, automation, and AI co‑pilots working in one feedback loop. Rodolfo is candid about the scars too: the time he tried to scale offices across multiple Central American countries at once. The “cookie‑cutter” expansion failed because every market carried different partners, people, and variables. The fix was counterintuitive but powerful—centralize what must be controlled, open commercial presence thoughtfully, and scale only what the system can sustain.If you lead a company—owner, founder, or top‑management—this episode will feel like a field guide. You'll hear how to bake a DNA of change into your culture so the brand evolves deliberately, not reactively. You'll come away with a leadership stance that AI can't replace: clarity in communication, empathy for customers and teams, and creativity born from trial and error. You'll also hear how E‑E‑A‑T‑style credibility—first‑hand experience, proof, and transparency—earns trust with customers and, increasingly, with the systems that surface your content. Along the way, Don and Rodolfo name‑check the places and forces that shaped the journey—El Salvador, Latin America, cross‑border work from the U.S. to Singapore, and the contact‑center industry's outsized role in lifting entire job markets—while weaving in cultural details that make the story human.Come for the origin story, stay for the operating system. If you've wondered how to harness AI without losing who you are—or how to build a growth marketing engine that keeps learning—this conversation delivers a rare blend of philosophy, playbook, and humility. Press play, and let two seasoned operators show you how identity guides strategy, strategy guides prompts, and prompts guide results.Entities & Mentions:Host: Don WilliamsGuest: Rodolfo SalazarCompanies: iDigital Studios, QDOX, Microsoft, Dell, Telefonica, Sprint
In this episode of High Velocity Radio, Lee Kantor interviews Nick Kiridzic, CEO of Staff Hero, a BPO company connecting U.S. businesses with skilled virtual employees in the Philippines. Nick shares his journey from the home care industry to founding Staff Hero, discusses the wide range of tasks virtual assistants can handle, and highlights how […]
Dionne Lara Herwig is Project Staff at WMSU ATBI. WMSU ATBI is the Agri-Aqua Technology Business Incubator of Western Mindanao State University. WMSU ATBI is supporting and nurturing business startups in the agriculture and food techno-enterprise industries. This episode is recorded live at WMSU ATBI, agri-aqua technology business incubator of Western Mindanao State University in Zamboanga City.In this episode | 01:09 Ano ang WMSU ATBI? | 02:01 What services are provided by the incubator? | 05:15 What type of startups are supported by the incubator? | 08:06 How can interested startups join? | 16:27 What is the story behind the incubator? | 26:58 How is the startup ecosystem in Zamboanga? | 32:02 What are future plans for the incubator? | 39:01 How can listeners find more information?WMSU ATBI | Facebook: https://facebook.com/wmsuatbiTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
In this episode of High Velocity Radio, Lee Kantor interviews Nick Kiridzic, CEO of Staff Hero, a BPO company connecting U.S. businesses with skilled virtual employees in the Philippines. Nick shares his journey from the home care industry to founding Staff Hero, discusses the wide range of tasks virtual assistants can handle, and highlights how […] The post From Home Care to High Efficiency: The Journey of Staff Hero and Virtual Staffing Solutions appeared first on Business RadioX ®.
Kwame Agyei is the founder and CEO of Appoynt. He is based in London, UK with operations in Ghana. In this conversation with Peter Ryan, Kwame tells the story of how and why he founded Appoynt during the Covid pandemic and the opportunity for more businesses to work with partners in Ghana. https://www.linkedin.com/in/kwame-agyei-b3ab1333/ https://www.appoynt.co.uk/ --- SUMMARY Mark Hillary and Peter Ryan discuss the growth of BPO services in Ghana, highlighting Kwame Agyei's venture, Appoynt. Kwame, an accountant by background, founded Appoynt during the COVID-19 pandemic to leverage Ghana's talent and regional advantages. The company specializes in back-office support, accounts receivable, and customer support for SMBs in the US and UK. Kwame emphasizes the importance of understanding market capabilities and building trust through quality service. They also discuss the potential impact of proposed US legislation on offshoring and the emerging potential of Ghana as a BPO hub.
Ralph Banias is Co-Founder at FTVETS (BioSiga). BioSiga is a research product being pitched by FTVETS, an organization of technical educators. BioSiga is a substitute for charcoals made from banana peels. They state that research shows that briquettes made from banana peels can still provide similar embering effect but with less impact to the environment, at the same utilizing waste banana peels found in landfills. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:00 Ano ang FTVETS (BioSiga)? | 01:48 What problem is being solved? | 04:39 What solution is being provided? | 17:20 What are stories behind the startup? | 27:45 What is the vision? | 31:34 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:Yspaces: https://knowyourspaceph.comApeiron: https://apeirongrp.comTwala: https://twala.ioSymph: https://symph.coSecuna: https://secuna.ioRed Circle Global: https://redcircleglobal.comMaroonStudios: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
In this episode of "The Brand Called You," host Ashutosh Garg sits down with Adam O'Connor, Chief Commercial Officer of Gear Inc., a leading BPO operating across 24 countries and 75 languages. Adam shares his fascinating journey from hospitality to global sales and business development, revealing how he "fell into" sales and built a remarkable career across the UK, Philippines, and beyond.They delve into the realities of managing commercial operations in diverse markets, exploring the biggest misconceptions in outsourcing and offshoring, challenges of scaling internationally, and the balancing act between cultural adaptation and operational efficiency. Adam also offers insider insights into content moderation—how companies can foster safe online communities, the ethics and challenges involved, and the vital role of trust and safety operations in a digital world.Whether you want to understand modern global sales, the impact of AI in BPO, or how to build effective trust and safety strategies, this conversation is packed with leadership lessons, actionable advice, and industry wisdom.
In this episode, UROLUTS chief editor Dr. Giuseppe Magistro talks to Dr. Franziska Blobel on surgical treatments for benign prostatic obstruction (BPO).For more updates on functional urology, visit UROLUTS educational platform.For more EAU podcasts, please go to your favourite podcast app and subscribe to our podcast channel for regular updates: Apple Podcasts, Spotify, EAU YouTube channel.
“You can have the best program in the world, but if nobody knows about it, it won't make a difference,” says Todd Jordan, who leads United Way of Greater Kansas City's 2-1-1. “That's why we run a 24/7/365 contact center—to guide people to real help with a kind, empathetic voice.” In this special Technology Reseller News podcast, Publisher Doug Green brings together Todd Jordan (United Way 2-1-1, Kansas City), Jill Blankenship (CEO, Frontline Group), and Thomas McCarthy-Howe (CTO, VCONIC) to explore Empathy at Scale: how vCon (styled vCon) data and AI—implemented with strict privacy and security—are transforming community helplines and complex, multi-agency referrals. The Scale - and the Strain United Way's 2-1-1 covers 23 counties and roughly 2.5 million people across the Greater Kansas City region. Demand has surged since the pandemic: 155,000+ calls last year and nearly 500,000 total contacts (calls, web, email, even USPS), with average call times around 7.5 minutes—well over a million minutes of conversations. The mix spans urban, suburban, and rural needs, multiple languages, and highly sensitive situations (from rent and utilities to domestic violence and mental health crises). Protecting privacy is paramount. From Corridor Conversation to Pilot Blankenship describes how a hallway conversation about vCon—a new IETF-developed file format for conversations—sparked a collaboration. Frontline Group packaged the idea inside Frontline Quest, their agent-enablement and professional services program, while VCONIC, a spin-out dedicated to vCon technology, provided the protocol and secure data handling. The trio launched a live pilot with United Way 2-1-1 to transcribe calls, structure insights, and surface actionable “signals” for quality, safety, and service improvement—without compromising caller confidentiality. “vCon is designed to feed AI and protect people,” says Thomas McCarthy-Howe. “Bringing IETF-grade security and openness to conversational data lets us see the dark operational signals—safely—and use them to help people faster.” What Changed for 2-1-1 Quality & Care Signals: Real-time indicators help supervisors coach empathy, spotting where agents can lean in—and where secondary trauma support is needed for frontline staff. Searchable Conversations (Not Just Dispositions): Instead of relying on boxes and notes, leaders can now query full conversations to answer urgent policy questions. Jordan asked the system to compare eviction-prevention resources across Kansas vs. Missouri; the synthesized, data-grounded view matched the team's lived experience and revealed precise gaps. Multilingual & Multichannel Reality: With 70–80 languages in some school districts, vCon-backed transcription and analysis improve consistency across interpreters and channels—phone, web, email, and more. Why It Matters For a nonprofit with finite resources, the team needed technology that is secure, lean, and humane—helping callers in crisis without forcing agents to split attention between empathy and note-taking. The pilot is doing exactly that: safeguarding sensitive data while unlocking insights that mobilize funding, target interventions, and strengthen outcomes. “We're at the tip of something transformative,” Jordan says. “Real-time data from our community voices helps us advocate better—and care better.” About the participants: United Way of Greater Kansas City 2-1-1 serves 23 counties and ~2.5M people, fielding 155k+ calls annually. 2-1-1 is a North American network covering ~99% of the U.S. and much of Canada. Frontline Group is a contact center BPO and professional services firm; its Frontline Quest program integrates vCon to enhance agent experience and operational insight. VCONIC specializes in vCon technology—a conversation file format being developed in the IETF, the internet standards body behind protocols like TLS and OAuth. Learn more: United Way 2-1-1 (Kansas City),
John Fritz Antipuesto, Ahadon Caraing, and Michael Labastida are Co-Founders at Dibuho (Trabahunti). Dibuho is a tech startup creating more than just ideas. Right now, they're developing Trabahunti, which is an AI-driven job search and hiring application for public service employment. Their objective is to streamline, automate, and enhance current initiatives of public service offices in job seeking and employment - to make jobseekers and public service offices match more effectively. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:36 Ano ang Dibuho (Trabahunti)? | 04:51 What problem is being solved? | 08:47 What solution is being provided? | 24:44 What are stories behind the startup? | 37:28 What is the vision? | 43:45 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Leon Destura, Theo Benedict Pasia, and James Ga-as are Co-Founders at JRL (Weedinator). JRL, now Hawani, is a tech startup making changes one byte at a time. Right now, they're pitching the Weedinator, which is a precision agriculture robot for spraying pesticide to kill out weeds without affecting crops. The Weedinator will help farmers increase their yield without compromising their produce. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:35 Ano ang JRL (Weedinator)? | 05:35 What problem is being solved? | 08:37 What solution is being provided? | 14:40 What are stories behind the startup? | 25:00 What is the vision? | 29:09 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Enea Dervishi is the Operations Director at Simetrix Solutions. He is based in Durres, Albania. Last month, Enea published an article in Customer Think titled "From Beaches To Business: Is Albania's BPO Wave About To Break?" The article kicked off a fevered discussion on LinkedIn because it did not focus on the usual BPO regional comparisons - how many airports, graduates etc... it directly compared the BPO possibilities in Albania with much larger and established destinations such as South Africa and India. Albania is on track to join the EU soon and although it is in Europe, companies there can compete with many regions that are much further away. Is it a hidden gem for European nearshoring? Mark Hillary and Peter Ryan discuss this and then Mark speaks with Enea in the interview. https://www.linkedin.com/in/edervishi/ https://simetrix-solutions.com/ https://customerthink.com/from-beaches-to-business-why-albanias-bpo-wave-is-about-to-break/ SUMMARY Mark Hillary and Peter Ryan discuss the emerging CX delivery destination of Albania, highlighting its potential to compete with established BPO hubs like South Africa and the Philippines. Enea Dervishi, Director of Operations at Simetrix in Albania, notes the country's 20-year experience in BPO, multilingual capabilities, and cultural alignment with Western markets. Albania's proximity to Europe and its agile, personalized service are key attractions. Dervishi emphasizes the need for coordinated promotion and plans to expand Albania's presence in both the US and Europe, targeting American companies unfamiliar with Albania's BPO capabilities.
Nova Grace Palmes, Nelmarjim Luna, and Marvin Estolloso are Co-Founders at LoraCast. LoRaCast is a medical technology startup developing a wireless long-range system for monitoring of vital signs of patients by nurses. LoRaCast uses long range frequency so that vital signs can be monitored accurately and in real-time even across floors and buildings of the hospital. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:21 Ano ang LoRaCast? | 03:51 What problem is being solved? | 07:19 What solution is being provided? | 16:12 What are stories behind the startup? | 25:24 What is the vision? | 32:20 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Hey CX Nation,In this week's episode of The CXChronicles Podcast #266, we welcomed Adam Coffey, Founding Partner of The Chairman Group based in Dallas, TX.The Chairman Group™ is a consulting firm founded by Adam Coffey. Adam spent 21 years building 3 national companies for 9 private equity firms. During his career Adam completed 58 acquisitions and had $2.4 billion in successful exits. As an author, Adam's books "The Private Equity Playbook" (2019) (2024), "The Exit Strategy Playbook" (2021) and Empire Builder (2023) all became #1 Amazon Best Sellers.His mission today is to help business owners, private equity firms and executives maximize outcomes. In this episode, Adam and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Adam & his team think through on a daily basis to build world class customer experiences.**Episode #266 Highlight Reel:**1. The "Pilot's Philosophy": Know Your Destination 2. Fixing what matters most in any customer experience 3. Focusing on the "high-value" work as a Founder/CEO 4. Avoiding arrogance & mastering the art of delegation 5. Dreamers vs. Does -- stop dreaming & start doing Click here to learn more about Adam CoffeyClick here to learn more about The Chairman GroupHuge thanks to Adam for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & private equity space into the future. For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Be one of our Pioneer users of the recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!
In this special episode of the CX Files, Peter and Mark join with David Rumble, Rod Jones, and Traci Freeman to remember how the late Gareth Pritchard influenced and helped to shape the BPO/CX/GBS industry in South Africa. We discussed how Gareth was instrumental in making South Africa a leading location for this industry and what his legacy may be in future. https://www.linkedin.com/in/garethmpritchard/ https://capebpo.org.za/ https://www.bpesa.org.za/ --- https://www.linkedin.com/in/rodjonessouthafrica/ https://www.linkedin.com/in/david-rumble-4a4a09b/ https://www.linkedin.com/in/tracifreeman/ https://www.linkedin.com/in/peter-ryan-montreal/ https://www.linkedin.com/in/markhillary/ SUMMARY: The CX Files podcast episode paid tribute to Gareth Pritchard, a pioneer in South Africa's outsourcing and customer experience industry. Gareth's vision united regional fragmentation, promoting "Brand South Africa" globally. His efforts, including skills development and investor engagement, significantly advanced the country's BPO sector. His international experience and charisma facilitated high-level connections and constructive dialogues. Gareth's legacy extends beyond South Africa, influencing the African BPO sector's growth. His personal touch and commitment to individual development left a lasting impact on the industry and the community.
Send us a textIn this episode, Matt Brown sits down with Ian Jackson, co founder and CEO of Enshored, to unpack how modern BPO helps tech companies scale. They cover 24 7 global support from the Philippines, why people and process still matter in an AI driven world, and how co pilot workflows and translation tools are changing customer operations. The conversation also explores data privacy, cybersecurity risks from human behavior, and the real power costs behind AI. Support the show
Engr. Ruel Tuyugon is Innovator at AgriTechnology. AgriTechnology is a research spinoff of University of Southeastern Philippines, developing agricultural machineries to increase the productivity of farmers. Right now, they developed CocoClimber to help coconut farmers easily and safely gather coconut fruits from their trees and PitiCao to help cacao farmers protect their cacao fruits from pests. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:03 Ano ang AgriTechnology? | 03:39 What problem is being solved? | 05:24 What solution is being provided? | 18:41 What are stories behind the startup? | 29:39 What is the vision? | 32:47 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
This week marks the second session of "Rockabilly 2 Rachmaninoff," a captivating new series of "In the Flamingo Lounge" dropping every two months on the second Saturday. Each episode promises unique insights, featuring a special guest from the Buffalo Philharmonic Orchestra. Joining us on the second episode of the “Rockabilly 2 Rachmaninoff” series, is Classical crossover tenor Jay Dref. Jay inspires audiences with his passionate, transcendent voice. His uplifting, timeless interpretations of classic standards and modern material has quickly made him one of the premier vocalists of his generation. Reviewers have called him “Groban-like” and his music has become very popular on classical crossover and adult contemporary playlists on Spotify where he has over 100,000 listeners in 157 different countries. A Buffalo native, Jay is a graduate of The Juilliard School. He has toured internationally and performed at venues such as New York's Lincoln Center, Los Angeles' Dolby Theatre, and the Ryman Auditorium in Nashville. Jay also has appeared in concert with the Buffalo Philharmonic Orchestra, the Niagara Symphony Orchestra and the Hilton Head Symphony Orchestra. Most recently, Jay has collaborated with world-renowned soprano Sarah Brightman on several concert tours spanning four continents. He will continue to tour with Ms. Brightman throughout this year.
Vera Kim Tequin is Study Member at RoBIMS. RoBIMS, or Records of Barangay Inhabitants Management System, is a centralized information system that can be used by barangay LGU's to better provide its services to its constituents. RoBIMS allow for faster access and more accurate tracking of digitalized data, such that barangay constituents can get their barangay certificates and other documents more efficiently. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 01:08 Ano ang RoBIMS? | 02:58 What problem is being solved? | 06:09 What solution is being provided? | 17:28 What are stories behind the startup? | 25:39 What is the vision? | 28:22 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
David Powers is the VP of CX at Rooter Hero. He is based in Los Angeles, CA. David is also a published author and the host of the CX Riot Radio podcast. This conversation between Mark Hillary and David came about because of a recent CX Riot Radio epsisode titled 'The Three-Faced AI God' where David talked about his experience of using AI in the contact center. David's experience shows that AI has genuine value, but there is a big difference between the genuine application of AI to improve CX and what is promised by many commentators and "AI gurus." David is both a CX leader and manager, in addition to his role commenting on the industry, therefore his direct experience with AI in the contact center provides a helpful comment on what is working, what is not, and what CX leaders can do to get the most from their AI strategy. https://linktr.ee/caffcx https://rooterhero.com/ https://www.linkedin.com/in/davidjpowers2/ SUMMARY Mark Hillary and Peter Ryan discuss the pragmatic views of David Powers, VP of CX at Rooter Hero, on AI in customer experience (CX). Powers critiques the over-reliance on AI, which often frustrates customers and agents, and emphasizes practical AI use cases like agent assist tools and automated summaries. He highlights the importance of transparency and maintaining human interaction in CX. Despite AI's potential, many projects fail to generate ROI, with research suggesting that 95% are not creating value. Powers advocates for a balanced approach, using AI to enhance agent performance rather than replacing human agents, and stresses the need for common sense in AI implementation.
Sarrah Mae Villoria Priagola is Inventor of Brailleiance. Brailleiance is a modified braille tool to make learning braille easier for the blind. Brailleiance comes with different levels of learning, properly guiding the learning of the non-sighted - from learning braille characters to actual reading of braille words and sentences. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 00:57 Ano ang Brailleiance? | 07:43 What problem is being solved? | 12:27 What solution is being provided? | 28:55 What are stories behind the startup? | 41:05 What is the vision? | 44:27 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBI | Facebook: https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Hey CX Nation,In this week's episode of The CXChronicles Podcast #265, we welcomed Mario Baddour, President & CEO of InteLogix, based in Park City, UT. InteLogix provides customer experience (CX) solutions and accounts receivable management (ARM) operations that enhance customer loyalty and revenue for their clients. They combine human engagement with digital tools and automation to minimize customer effort and boost loyalty by offer long-term value through scalable CX and both first-party and third-party ARM operations.Their mission is to make lives better by engaging, listening, and resolving consumer concerns and obligations with empathy and innovation. And advocate for their clients brands and reputations as their own.In this episode, Mario and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at InteLogix think through on a daily basis to build world class customer experiences.**Episode #265 Highlight Reel:**1. Focusing on building an elite Team above all else to drive success & growth 2. Solving problems for your customers & providing constant value 3. Structuring & configuring your data before finding the optimal tech-solutions 4. Building & deploying living playbooks to propel your team forward rapidly 5. Taking customer data & feedback to drive product development Click here to learn more about Mario BaddourClick here to learn more about InteLogixHuge thanks to Mario for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer contact space into the future.For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? We launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building the pillars upon an AI-powered foundation for the future. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!
SD323 - Domine as suas Finanças através do DRE. Neste episódio, Dr. Lorenzo Tomé conversa com os cofundadores da De$ifra, Marcos Suzano e Felipe Coelho, sobre a importância do Demonstrativo do Resultado do Exercício para o médico que quer ter controle real das finanças do seu consultório. Entenda por que acompanhar, conhecer e analisar seus números é essencial para não entrar na estatística dos 60% dos negócios que fecham em menos de 5 anos, aumentar sua lucratividade e reduzir seus custos. A De$ifra é uma empresa que cuida da saúde financeira do consultório médico a partir da integração do seu sistema exclusivo com o sistema Open Finance para o médico acompanhar lucros, custos e indicadores de forma simples, recorrente e sem burocracia. Pense nisso: "Não se gerencia o que não se mede, não se mede o que não se define, não se define o que não se entende, e não há sucesso no que não se gerencia." por William Edwards Deming O podcast Saúde Digital te ajuda a abrir a mente? Dois dias de imersão com a gente pode potencializar isso ainda mais e fazer muito pelo seu negócio médico. Garanta sua vaga com 10% de desconto na Imersão da SD Escola de Negócios Médicos nos dias 29 e 30 novembro/2025. Só clicar AQUI. Participe da comunidade SD Escola de Negócios Médicos. Acesse AQUI! Baixe nosso app: Android ou IOS O Background do Marcos Engenheiro de formação pelo IME, ele trabalhou no mercado financeiro por um tempo. Marcos fez um MBA em Michigan/EUA e trabalhou um tempo fora do país com M & A e contruiu uma carreira longa no mercado financeiro fora do país e no Brasil. Ele voltou agora ao país como diretor do banco suíço UBS. O Background do Felipe Formado em Administração e com pós pela FGV, Felipe trabalhou como um BPO em empresas, estruturando suas áreas de finanças. Assista este episódio também em vídeo no YouTube no nosso canal Saúde Digital Podcast: AQUI! Acesse os Episódios Anteriores! SD322 - Médico, Quando é hora de abrir Seu Próprio Consultório? SD321 - Accountability do paciente: a nova fronteira do tratamento médico SD320 - Médico, comece primeiro, depois fique bom! Music: Climb | Declan DP "Music © Copyright Declan DP 2018 - Present. https://license.declandp.info | License ID: DDP1590665"
Francis Yap is OIC Director at USeP KTTD Office. Jhong Corbeta is Technical Staff at AGILab TBI. The USeP KTTD Office (Knowledge and Technology Transfer Division) drives the university's innovation agenda by offering IP consultations, fabrication-lab access, and incubation services. AGILab TBI, USeP's technology business incubator, recently resumed operations to guide ideas and MVPs through validation and commercialization, supporting both university spinoffs and student startups. This episode is recorded live at the USeP KTTD Office, in partnership with AGILab TBI - knowledge and technology transfer division and technology business incubator of University of Southeastern Philippines in Davao City.In this episode | 00:50 Ano ang USeP KTTD Office & AGILab TBI? | 04:18 What services are provided by the incubator? | 11:07 What type of startups are supported by the incubator? | 13:12 How can interested startups join? | 15:45 What is the story behind the incubator? | 23:54 How is the startup ecosystem in Davao? | 27:44 What are future plans for the incubator? | 31:20 How can listeners find more information?USEP KTTD OFFICE | Facebook: https://facebook.com/usepkttdAGILAB TBIFacebook | https://facebook.com/usepagilabTHIS EPISODE IS CO-PRODUCED BY:YSPACES: https://knowyourspaceph.comAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: http://argum.aiPIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDVCode Technologies Inc: https://dvcode.techNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Dr. Lindsay Andras from Children's Hospital of Los Angeles joins the show to discuss her recent randomized control trial comparing outcomes of functional bracing and spica casting for pediatric femoral shaft fractures. Drs. Andras and co-author Dr. Julia Sanders share insights from their experience conducting a randomized control trial and the pearls and pitfalls of implementing the functional brace. The lightning round highlights articles on spinal involvement in hereditary multiple osteochondromas, outcomes of pediatric multi-ligamentous knee injuries, and the impact of Pavlik harness treatment on breastfeeding efficacy. Your hosts are Will Morris (Scottish Rite for Children in Dallas), Julia Sanders (Children's Hospital of Colorado), Tyler McDonald (University of South Alabama), and Steph Logterman (Arnold Palmer Hospital for Children). Music by A. A. Aalto. Disclosure: Drs. Lindsay Andras and Julia Sanders each receive royalties from Orthopediatrics who produce a version of the fracture brace discussed in this episode. References: 1. Andras LM, Sanders JS, Phan TN, Purtell SR, Gasca J, Wren TAL, Sim AT, Skaggs D, Kramer A, Chavez M, Kay R. A Prospective, Randomized Comparison of Functional Bracing and Spica Casting for Femoral Fractures Showed Equivalent Early Outcomes. J Bone Joint Surg Am. 2025 Jun 26;107(16):1769-1776. doi: 10.2106/JBJS.24.01081. PMID: 40570075. 2. Casey VF, Chandler CC, Graham GD, Frick SL. Dynamic Femur Fracture Brace vs Hip Spica Cast for Pediatric Femoral Shaft Fractures: A Retrospective Comparative Cohort Study. J Pediatr Soc North Am. 2025 May 23;12:100203. doi: 10.1016/j.jposna.2025.100203. PMID: 40704087; PMCID: PMC12284357. 3. Lang PJ, Feroe A, Franco H, Hussain ZB, Tepolt FA, Kocher MS. Outcomes of Operative Management of Multi-Ligament Knee Injuries in an Adolescent Population: A Retrospective Case Series. J Pediatr Soc North Am. 2024 Feb 5;5(4):742. doi: 10.55275/JPOSNA-2023-742. PMID: 40432936; PMCID: PMC12088175. 4. Bram JT, Tracey OC, Trotzky Z, Jones RH, Jochl O, Cirrincione PM, Nichols E, Dodwell ER, Scher DM, Doyle SH, Sink EL. Pavlik Harness Treatment for Infantile Hip Dysplasia Lowers Breastfeeding Self-efficacy. J Pediatr Orthop. 2025 Sep 1;45(8):e701-e705. doi: 10.1097/BPO.0000000000002976. Epub 2025 Apr 21. PMID: 40256838. 5. Legler J, Benaroch LR, Pirshahid AA, Serhan O, Cheng D, Bartley D, Carey T, Rasoulinejad P, Singh S, Thornley P. Rate of Spinal Osteochondromas Diagnosed in Pediatric Patients With Hereditary Multiple Osteochondromas: A Systematic Review and Meta-Analysis. J Pediatr Orthop. 2025 Sep 1;45(8):e718-e723. doi: 10.1097/BPO.0000000000002975. Epub 2025 Apr 23. PMID: 40266849.
Jeanny Burce and Jason Bitantes are Co-Founders at Katharē. Katharē is a Filipino self-care brand that empowers women with effortless, sustainable solutions made from the potent botanicals of our islands. Katharē's products include shampoo bars, hair cream, and more, which can truly invigorate and give confidence to the modern Filipina, especially those with curly hair! This episode is recorded live at Yspaces Co-Working and Event Space in BGC, Taguig. Yspaces is the official co-working and event space partner of Start Up Podcast PH.In this episode | 01:30 Ano ang Katharē? | 04:14 What problem is being solved? | 11:36 What solution is being provided? | 35:43 What are stories behind the startup? | 58:56 What is the vision? | 01:02:16 How can listeners find more information?KATHARE | Website: https://kathare.store | Facebook: https://facebook.com/kathare.haircareYSPACES | Website: https://knowyourspaceph.com | Facebook: https://facebook.com/yspacesphTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps & courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube | Spotify | Apple Podcasts | FacebookPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
Cheryl Paarwater is the Managing Director at Enerlytics & Call Lab BPO. She is based in Cape Town, South Africa. Cheryl has championed CX in South Africa for many years and is a board member of BPESA - the trade promotion agency for business process service companies in South Africa. In this conversation with Peter Ryan, Cheryl explores how BPO and CX has created many opportunities for employment in South Africa - and beyond - and this has created a very positive socio-economic ripple effect. People leaving informal jobs and entering contact centers pay tax, support their family, and help to support other businesses selling services to those working directly in BPOs. As AI is gradually introduced in many CX processes, there is a fear in the industry that entry-level positions may no longer be staffed by humans. The most immediate effect is a reduction in the number of jobs created, but what are the wider effects of thinking that we can just replace people with bots? https://www.linkedin.com/in/cheryl-paarwater/ https://call-lab.com/ SUMMARY: Mark Hillary and Peter Ryan discuss the impact of artificial intelligence (AI) on customer experience (CX) jobs, particularly in South Africa. Cheryl Paarwater, CEO of Call Lab, highlights concerns about AI replacing human roles, which could exacerbate unemployment and social issues. Despite AI's potential to automate 10-15% of roles, Peter notes that many AI projects fail, citing a 42% failure rate in 2020. Cheryl emphasizes the need for AI to enhance human roles rather than replace them, suggesting AI could improve education and support high-value interactions. They stress the importance of a balanced approach to AI implementation in CX.
Monica Dizon is Head of Business Development at Maude Labs. Maude Labs is built for purpose-driven individuals and leaders - their team combines 35+ years of expertise in personal branding, strategy, PR, storytelling, and events. Maude Labs is a global partner for visionary leaders, building purposeful brand ecosystems through strategy, storytelling, and data to help you show up, stand out, and lead with impact. This episode is recorded live at Yspaces Co-Working and Event Space in BGC, Taguig. Yspaces is the official co-working and event space partner of Start Up Podcast PH.In this episode | 01:01 Ano ang Maude Labs? | 04:12 What problem is being solved? | 11:48 What solution is being provided? | 21:47 What are stories behind the startup? | 37:11 What is the vision? | 39:17 How can listeners find more information?MAUDE LABS | Website: https://maudelabs.com | Facebook: https://facebook.com/maudelabsphYSPACES | Website: https://knowyourspaceph.com | Facebook: https://facebook.com/yspacesphTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps & courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube | Spotify | Apple PodcastsFacebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
David Paman is President & Chief Operating Officer at Multibook Philippines. Multibook is a provider of cloud ERP and outsourced business services, offering smart software and back-office support to help global businesses achieve seamless financial integration, real-time insights, and regulatory compliance. This episode is recorded at the Multibook Philippines office in Makati City.In this episode | 00:48 Ano ang Multibook Philippines? | 06:22 What problem is being solved? | 09:20 What solution is being provided? | 19:09 What are stories behind the startup? | 41:14 What is the vision? | 45:50 How can listeners find more information?MULTIBOOK PHILIPPINES | Website: https://multibook.com.ph | Facebook: https://facebook.com/multibookph | Instagram: https://instagram.com/multibookph | LinkedIn: https://linkedin.com/company/multibookph | Email: david.paman@multibook.com.ph, info@multibook.com.phTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps & courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
In this episode of Hustleshare, we explore the story of Carl Orale, a repeat founder and CEO of Ticket Nation Philippines—an innovative platform helping venues and event producers deliver seamless ticketing experiences. Carl takes us through his rollercoaster journey: from running his first internet café as a college student, to building a 50-person BPO, to enduring three bankruptcies—including a crushing collapse during the pandemic. He opens up about how his upbringing fueled his hustle, how gaming sparked his passion for tech and entrepreneurship, and the tough lessons learned from financial missteps, scaling too fast, and bearing the responsibility of dozens of employees. Most importantly, Carl shares how he found the grit to rise again—launching Ticket Nation in 2020 and generating over $1.4 million in ticket sales in under a year.Resources:LinkedIn: https://www.linkedin.com/in/carl-angelo-orale/Website: https://ticketnation.ph/Instagram: https://www.instagram.com/ticketnationphilippines/Facebook: https://www.facebook.com/ticketnationphofficialX (Twitter): https://x.com/ticketnationphLinks/Sponsors:OneCFO: https://www.onecfoph.co/Hustleshare is powered by Podmachine Hosted on Acast. See acast.com/privacy for more information.
Richard Day is President at Upgrade Innolab. Candice Lleses is Communications Lead at Upgrade Innolab. Upgrade Innolab is a non-profit business incubator and accelerator for impact-driven, profitable, and scalable startups in Davao. In this conversation, we also talk about IDEAS Davao, the startup consortium in Davao region, and the upcoming Davao Startup Week! Watch the episode to learn more! This episode is recorded live at The Bloom Coffee & Start-Up Space in Davao City, in partnership with Upgrade Innolab, a non-profit technology business incubator and accelerator based in Davao City.In this episode | 01:23 Ano ang Upgrade Innolab? | 07:34 What services are provided by the incubator? | 18:55 Who are notable startups supported by the incubator? | 27:33 How can interested startups join? | 32:38 What is the story behind the incubator? | 50:39 How is the startup ecosystem in Davao? | 58:49 What are future plans for the incubator? | 01:03:03 How can listeners find more information?UPGRADE INNOLAB | Website: https://upgradeinnolab.com | Facebook: https://facebook.com/upgradeinnolabincTHE BLOOM COFFEE AND START-UP SPACE | Facebook: https://facebook.com/thebloomcoffee | Website: https://thebloomcoffee.com.phTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps & courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube | Spotify | Apple PodcastsFacebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsiteEdited by: https://tasharivera.com
This is the final Covid flashback where CX Files has looked back at the early days of the 2020 pandemic throughout August 2025. This interview was originally broadcast on May 15, 2020 - about a month into the pandemic and lockdowns. At the time Kathy Juve was the EVP, Customer Experience Technology & Insights Division, at Concentrix. She is now EVP of Global Solutions - also at Concentrix. Kathy is based in Orlando, Florida. In this episode, Kathy describes how the previous three weeks created the digital transformation that might usually have taken three years... April 2020 was a time of huge change for CX. https://www.linkedin.com/in/kathyjuve/ https://www.concentrix.com/ NEXT WEEK: CX Files returns to our regular programming...
This time he's coming to a different kind of jungle. In a sweltering, crime-ridden Los Angeles, a relentless alien hunter stalks the city's most dangerous criminals and law enforcement. A determined detective finds himself in a deadly game of cat and mouse as he uncovers the creature's terrifying purpose. BPO's Blake O'Donnell returns to to help us wrap up Action August with 1990's PREDATOR 2. Also this week: Cracked vs Mad Magazine, Danny Glover's billowy pants, and Predator munchin' beef. All this--and a whole lot more--on this week's episode of NEON BRAINIACS! "S*** happens." ----- Check out our Patreon for tons of bonus content, exclusive goodies, and access to our Discord server! ----- Predator 2 (1990) Directed by Stephen Hopkins Written by Jim Thomas & John Thomas Starring Danny Glover, Gary Busey, Bill Paxton, and Kevin Peter Hall ----- 00:00 - Intro & Opening Banter 15:46 - "The Shpiel" 44:05 - Film Breakdown 1:54:48 - Brain Bucket & Outro
Charlemagne Lamela, Christian Geonzon, and Jude Alayacyac are Founders at MooManage. MooManage is empowering dairy farmers with innovative agritech solutions. MooManage developed an app for cow farmers, in which current features are feeds inventory management, task scheduling for farm operations, and storing and viewing of cow profiles, so that the farmers can streamline their operations and boost farm productivity. This episode is recorded live at The Bloom Coffee & Start-Up Space in Davao City, in partnership with Upgrade Innolab.In this episode | 01:40 Ano ang MooManage? | 02:54 What problem is being solved? | 09:52 What solution is being provided? | 26:16 What are stories behind the startup? | 41:58 What is the vision? | 46:40 How can listeners find more information?MOOMANAGE | Facebook: https://facebook.com/moomanageUPGRADE INNOLAB | Website: https://upgradeinnolab.com | Facebook: https://facebook.com/upgradeinnolabincTHE BLOOM COFFEE AND START-UP SPACE | Facebook: https://facebook.com/thebloomcoffee | Website: https://thebloomcoffee.com.phTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph, https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)PIXEL by Eplayment: https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1 (Sign up using Code: PIXELXSUP1)School of Profits: https://schoolofprofits.academyFounders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHPIXEL: https://pixel.eplayment.co/dl/startuppodcastphWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
Send us a textIn this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost experts in customer experience (CX) and business process outsourcing (BPO). For over two decades, Peter has advised CX outsourcers, enterprises, governments, and associations on strategic issues like technology deployment, offshore positioning, and service delivery. He is also the publisher of the annual CX Technology and Global Services Survey, considered the most comprehensive look into the minds of enterprise CX leaders across North America, Europe, and Asia Pacific.Peter's journey into CX began in London more than 20 years ago at Data Monitor, a market analysis firm. Though unfamiliar with CRM at the time, his curiosity and willingness to learn launched a career that has since evolved into running his own advisory business for nearly a decade. Today, he is a trusted voice in the industry, helping organizations align technology, outsourcing, and strategy to elevate customer experience.A highlight of Peter's work is his CX Technology and Global Services Survey. Now in its 8th year, the study benchmarks enterprise priorities, investment areas, and challenges. The 2025 survey, with over 800 decision-makers, revealed three major themes:Data security, compliance, and regulation remain top concerns, with leaders prioritizing fraud prevention, cybersecurity, and privacy compliance.BPO partnerships continue to grow, proving outsourcing is now integral to CX delivery.AI fatigue is rising. While organizations remain interested, fewer leaders expect demand for AI tools to increase, instead seeking real, proven use cases.Peter also co-founded the CX Outsourcers Conference with Tracy Freeman and Mark Angus. Since 2018, it has become a global gathering of CX and outsourcing leaders, offering unfiltered dialogue and cross-industry perspectives. After stops in Las Vegas, Atlanta, and Munich, the next conference will take place in Ottawa in 2026—their first outside the U.S.Looking ahead to 2026 and beyond, Peter identifies two priorities for CX leaders:Fix declining service levels. Consumer satisfaction is hitting historic lows, with indexes in the U.S. and U.K. “plumbing new depths.” Leaders must ask why customers feel underserved and address the gaps.Fight for CX investment. Leaders must secure budgets to evolve people, processes, and technology. Relying on outdated methods won't work—organizations need continual recalibration to retain customers cost-effectively.Beyond strategy, Peter shares his personal inspirations. Two books shaped his outlook: What Does This Button Do? by Bruce Dickinson, which illustrates the power of lifelong learning and reinvention, and The Hawke Memoirs by Australian Prime Minister Bob Hawke, highlighting resilience and decisive leadership.For daily productivity, Peter relies on WhatsApp, which has become his go-to professional communication tool, far more effective than overloaded email inboxes.Currently, Peter is most excited about growing the CX Outsourcers community, creating safe spaces for executives to collaborate, share best practices, and elevate the industry without the pressure of sales.When it comes to adversity, Peter lives by the philosophy that “things can only get better” and emphasizes personal responsibility: while external factors may be uncontrollable, we remain masters of our own destiny.This episode offers a rich perspective on CX strategy, outsourcing trends, and the leadership mindset required for the years ahead.Recommended Books:What Does Th
On This Episode: In this episode of the Long Range Tactics Podcast, Cole Quarnberg and Matt Hornback tackle some of the most debated topics in the reloading world. From cleaning primer pockets and full length sizing to annealing, trimming, powder throwers, and weighing bullets, they break down which practices are actually worth your time and which are just outdated habits. Drawing from years of field experience and time behind the bench, they share firsthand insights on gear choices, neck tension, crimping, and why consistent results often come down to fundamentals, not fancy tools. They also touch on the real costs of reloading, why factory ammo has come a long way, and how understanding wind and shooter discipline can sometimes beat perfect SDs. Whether you're new to reloading or a seasoned handloader questioning if you're overcomplicating things, this episode offers a no-BS look at what it really takes to build accurate, repeatable ammo. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor- https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
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