Podcasts about bpo

It's nothing personal. Awesome August continues! Huge '90s sci-fi blockbusters. The flavor of blockbuster nonsense you just don't get anymore.  Each week we will answer the question: AWESOME or AWFUL? Next up:TERMINATOR 2: JUDGEMENT DAY (1991). When an advanced killing machine travels back in time to hunt John Connor, the future leader of the human resistance, a familiar cyborg arrives with a very different mission.   And that's not all! This week we are joined by the unspeakable Blake O'Donnell of BPO films.   Also this week: New Weird Candy returns, Salute Your Shorts, Kenner toys, and Eddie's short-lived singing career. All this--and a whole lot more--on this week's episode of NEON BRAINIACS!! "Hasta La Vista, Baby." ----- Check out our Patreon for tons of bonus content, exclusive goodies, and access to our Discord server! ----- Terminator 2: Judgemnet Day (1991) Directed by James Cameron Written by James Cameron & William Wisher Starring Arnold Schwarzenegger, Linda Hamilton, Edward Furlong, Joe Morton, and Robert Patrick ----- 00:00 - Intro & Opening Banter 27:26 - "The Shpiel" 01:00:04 - Film Breakdown 02:34:21 - 90s Nugget & Outro

What happens when a global call center veteran steps into the automotive industry and starts questioning the way dealerships have always done things?  In this episode of the Millionaire Car Salesman Podcast, Sean V. Bradley and LA Williams sit down with Lee Harris, current Internet Director at Minnesota Truck Headquarters, a BPO veteran turned automotive innovator who is bringing a completely different perspective to dealership customer engagement. "Your most valuable asset that you have in your dealership, it's not the cars on the floor, it's not the cars in the showroom, it's the people." – Lee Harris With years of experience leading high-volume customer service, operations, and technology organizations, Lee is taking lessons from outside automotive and applying them to one of the industry's biggest opportunities: how dealerships communicate with, follow up with, and ultimately serve today's customer. The conversation dives into the evolution of the traditional BDC, the growing role of AI and automation, the importance of stronger processes and training, and why technology should make dealership teams MORE effective without removing the human connection.  "AI doubles in capacity and capability every two weeks." – Lee Harris If you're a Dealer Principal, GM, BDC leader, sales manager, or automotive professional trying to prepare for where customer engagement is headed next, you're going to want to hear this conversation! Key Takeaways: ✅ Lee Harris highlights the value of integrating advanced AI tools and CRM customization to enhance client services' effectiveness within car dealerships. ✅ The automotive sector often lags in adopting modern technology, with Harris noting the industry's typical five to seven-year lag behind bleeding-edge solutions. ✅ Personalization and the human element remain crucial in customer interactions, even when leveraging high-end AI tools to streamline processes. ✅ Fostering a team environment where personnel investment in training and morale is prioritized can drive substantial success, as evidenced by record-breaking sales figures at MTH. ✅ Harris advises dealership leaders to rethink traditional managerial roles by emphasizing leadership qualities that inspire and genuinely connect with employees.   About Lee Harris Lee Harris is a seasoned professional with nearly three decades of experience in the Business Process Outsourcing (BPO) industry. He began his career as an agent and ascended to senior executive roles at large organizations like Conduent, Xerox Services, and Sutherland Healthcare. Harris has been involved with operations in numerous countries, managing substantial revenues and diverse teams. Currently, he is the Director of Business Development at Minnesota Truck Headquarters (MTH) in St. Cloud, where his expertise in technology, customer experience, and process development is helping redefine automotive sales strategies.     AI Revolution in Automotive BDC: Transforming Client Services in Dealerships   Key Takeaways: Adapting New Technologies: CRM technologies are increasingly seen as outdated; AI tools are proving indispensable for operational efficiency in auto dealerships. Focus on Human Capital: Building a dedicated, well-trained team with a strong culture and synergy is vital for success. Engagement Optimization: Increasing customer engagement through technology, particularly AI, is paramount for maximizing showroom visits and sales success.   The Shift from Traditional BDC to AI Integration in Dealerships In the ever-evolving landscape of automotive sales, dealerships are faced with the need to innovate or risk being left behind. This conversation brings to light the transformational journey from traditional Customer Relationship Management (CRM) systems to Artificial Intelligence (AI) driven strategies. As Lee Harris from Minnesota Truck Headquarters shares, "AI doubles in capacity and capability every two weeks," underscoring the rapid advancement and adoption of technology that is necessary for modern dealerships to thrive. The podcast participants echo a pivotal revelation: the traditional CRM's limitations in dynamically adapting to ever-changing dealership needs. Sean V. Bradley emphasizes, "CRM is antiquated technology now," advocating for a shift towards tools like Podium's AI. This technology steps beyond static scripts, offering dynamic, personalized communication powered by an extensive knowledge base. This ability, Harris notes, allows dealerships to handle communications with precision, enhancing customer interaction and satisfaction. Through this integration, dealerships empower their sales teams to focus on high-impact interactions by letting AI handle routine, low-complexity tasks. Bradley states, "If we delegate all the tier one remedial activities to artificial intelligence, […] now my humans can focus on higher levels." This delegation not only optimizes human resource capabilities but also maximizes lead conversion, showcasing the multilateral benefits of AI over traditional CRM systems.   Emphasizing Human Capital and Leadership In the broader scheme of automotive business development, human capital remains the cornerstone of any successful dealership. Lee Harris passionately argues for investing in people, expressing, "Your people are the most precious thing that you have in your group, in your responsibility." This sentiment is a cornerstone for transformational leadership and modern business strategies within dealerships. The discussion probes into what sets excellent dealerships apart — their approach to nurturing and investing in a highly competent and motivated workforce. For Harris, leading a team goes beyond managing transactions; it's about cultivating a culture of excellence where team members understand their value and are equipped with the right tools and training. By stating, "Invest both professionally and personally into those individuals to be successful," Harris emphasizes the significance of a dedicated and well-supported team for achieving dealership objectives. Training and development play an integral role in this framework. Dealer Synergy's Bradley On Demand platform is applauded for its comprehensive training, ensuring that team members "don't even get to touch a phone until they are through the initial training," a practice that ingrains a regiment of quality assurance and preparedness foundational to operational success.   Revolutionizing Customer Engagement A recurring theme throughout the dialogue is the pivotal role of customer engagement strategies in dictating sales and dealership success. The integration of AI is poised to revolutionize how dealerships engage with prospective customers, significantly bridging gaps between inquiries and successful sales. Bradley notes the chronic issue of low engagement levels, stating that most dealership efforts result in "not talking to somebody." This reveals a critical area of opportunity — the need for effective engagement strategies. AI tools like Podium's Jerry 2.0 transform engagement dynamics by facilitating omnipresent communication, ensuring customer interactions are timely, relevant, and personalized. In integrating AI, dealerships can remarkably enhance appointment show rates, which Harris notes as being "73% appointment show ratio" — a staggering figure above industry averages. This indicates AI's profound impact on bridging communication gaps, ensuring prospects are guided efficiently through the sales funnel. The potential of AI in this capacity is magnified by its ability to analyze and learn from interactions, delivering nuanced conversations that are tailored to client needs and potentially increasing showroom traffic and sales. Harris concludes, adopting "convenience and a friction-free process" is essential for translating client inquiries into satisfied customers, highlighting AI's role in crafting seamless customer journeys. In the evolving landscape of automotive sales and services, the dealership's adaptability to AI-driven methodologies is not just a competitive advantage; it is becoming a standard of future-forward operations. The rich discussions from industry leaders cast a spotlight on the profound changes AI brings, demonstrating a roadmap for others to follow, where smart technology and human empathy work in tandem toward exceptional dealership success.     Resources + Our Proud Sponsors: ➼ Podium: The AI Platform Powering the Modern Dealership. From instant lead response to seamless test drive scheduling, Podium's AI Employee Jerry works 24/7 to turn every lead into a conversion, so your team can focus on closing. Trusted by thousands of dealerships nationwide and proudly featured on the Millionaire Car Salesman Podcast. Learn how Podium can help you sell more cars, book more service appointments, and grow your dealership. Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more!   ➼ The Millionaire Car Salesman Facebook Group: Join the #1 Automotive Sales Mastermind Facebook Group with over 29,000 automotive professionals worldwide. The Millionaire Car Salesman Facebook Group is the go-to community for car salespeople, BDC agents, sales managers, general managers, and dealer principals looking to increase performance, income, and leadership skills. Inside the group, members collaborate daily on automotive sales strategies, lead handling, phone scripts, closing techniques, CRM best practices, dealership leadership, and accountability systems. Learn directly from top automotive trainers, industry mentors, and high-performing sales leaders who are actively winning in today's market. If you're serious about growing your automotive career, increasing car sales, and building long-term success, join The Millionaire Car Salesman Facebook Group today!   ➼ Dealer Synergy: Dealer Synergy is the automotive industry's #1 Sales Training, Consulting, and Accountability Firm, with over 20 years of proven dealership success nationwide. We specialize in helping car dealerships increase sales, improve processes, and build high-performing Sales, Internet, and BDC departments from the ground up. Our expertise includes automotive phone scripts, rebuttals, CRM action plans, lead handling strategies, BDC workflows, Internet sales processes, management training, and accountability systems. Dealer Synergy partners directly with dealership leadership to align people, process, and technology, ensuring consistent results and scalable growth. From independent dealers to large dealer groups and OEM partnerships, Dealer Synergy delivers measurable performance improvements, stronger teams, and sustainable profitability.   ➼ Bradley On Demand: Bradley On Demand is the automotive industry's most advanced interactive training, tracking, testing, and certification platform for car dealerships — built to develop top-performing teams across Sales, Internet Sales, BDC, CRM, Phone Skills, Leadership, and Management. In addition to LIVE virtual automotive training classes and a library of 9,000+ on-demand dealership training modules, Bradley On Demand now includes AI Phone Roleplaying and Coaching to help salespeople and BDC agents practice real dealership conversations before they ever get on the phone with customers. This AI-powered roleplay technology strengthens phone scripts, objection handling, appointment setting, lead follow-up, and closing skills, while providing measurable coaching feedback for continuous improvement. Bradley On Demand empowers dealerships to train faster, coach smarter, improve call performance, increase closing ratios, and sell more cars more profitably — all through structured, trackable, modern automotive training.

Is every real estate deal a home run, or do some turn out to be too skinny to touch? Welcome back to another episode of 50 Note Deals in 50 Days!In today's episode, real estate investor Scott Carson breaks down a full case study on a high-equity convertible reverse mortgage in Tyler, Texas. Sitting on nearly a third of an acre with a solid structure and clean interior photos, this property looks great at first glance. But as every experienced note investor knows, beautiful curbside appeal doesn't always guarantee a profitable debt deal. Scott pulls back the curtain on his exact due diligence process, walking through property valuations, legal balance payoffs, rehab estimates, and calculated bid strategies to determine whether this asset yields a winning return or is better off left on the table.Whether you are looking to acquire non-performing paper, navigate foreclosure auctions, or manage real estate owned (REO) conversions, this breakdown offers an honest, numbers-first look at evaluating risk, calculating ROI across multiple scenarios, and knowing when to walk away from a deal that is just too tight.Key Topics Covered:Property Overview & Visual Inspection: Analyzing Google Street View history, roof conditions, and BPO interior photos for a 3 bed, 2 bath, 2,511 sq. ft. single-family home in Tyler, Texas.Property Valuation vs. Debt Balance: Comparing a $331,000 Zillow estimate and a $345,000 BPO valuation against an updated legal payoff balance of $316,000.The Bidding Strategy: Why offering 80% of the legal balance ($250,000) protects capital and sets a floor for potential hedge fund counteroffers.Scenario A: Foreclosure Auction & Credit Bidding: Calculating 90-day returns if the property sells to a third party or yields a full credit bid payoff.Scenario B: The REO Breakdown: Factoring in a $25,000 cosmetic rehab budget (paint, wallpaper removal, updated appliances) alongside 10% closing costs to project net margins.ROI & Margin Risk: Why an 8% gross return (16% annualized) over six months leaves too little room for error if market values drop or timeline delays occur.Essential Due Diligence Steps: Conducting live property walkthroughs, reviewing collateral files, pulling title reports, verifying attorney foreclosure timelines, and pulling local comps.Knowing when to pass on a deal is just as crucial as knowing when to buy. Take these insights, apply them to your own pipeline, and stop overpaying for skinny deals!If you want to partner on deals or need help evaluating your paper, book a call directly at talkwithscottcarson.com or email Scott at scott@weclosenotes.com. Ready to take your strategy to the next level? Join the upcoming Virtual Note Buying for Dummies Workshop on August 29th & 30th at notebuyingfordummies.com!Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes Pinterest

Has enterprise AI finally reached the point where impressive demonstrations are no longer enough? In this episode of Tech Talks Daily, I speak with Bruce McMahon, Chief Product Officer at CallMiner, about what he describes as the industrialization of AI: the move from experimentation and excitement toward repeatable processes, measurable ROI, better customer experiences, and technology that can operate reliably at enterprise scale. Bruce explains why business leaders are increasingly asking a much simpler question about AI: how is this going to create value? Drawing on CallMiner's experience analyzing hundreds of thousands of hours of customer interactions every day, Bruce discusses how AI can surface operational inefficiencies and customer insights that were previously difficult to identify. The opportunity is not simply generating more data. Organizations need processes that get the right insight to the right person so something actually changes as a result. We also discuss how AI is changing workforce expectations. Bruce sees curiosity and adaptability becoming increasingly valuable, particularly among technical teams. As AI takes on more routine work, employees who question outputs, experiment with new approaches, and apply human judgment can become more valuable than those who rely solely on established technical knowledge. The economics of enterprise AI present another challenge. Foundation models, capabilities, and pricing continue to change rapidly, creating questions around vendor dependency and long-term costs. Bruce explains why companies may increasingly use a mixture of commercial, open-source, fine-tuned, self-hosted, and proprietary models rather than relying on one provider for everything. Governance becomes even more important as AI agents begin interacting directly with customers. We discuss red teaming, bias testing, compliance, data protection, monitoring, and why organizations need to decide which actions can be fully automated and which decisions must remain accountable to a human. Bruce also examines how AI is changing customer experience and the BPO industry. Rather than choosing between humans and AI agents, he sees value in designing systems where both can work together, with people handling interactions requiring judgment while AI manages high-volume and repetitive work. For CIOs, CTOs, COOs, customer experience leaders, and anyone responsible for enterprise AI strategy, this conversation provides a practical look at moving beyond AI pilots and turning the technology into a dependable part of business operations.  

On This EpisodeA $5,000 weapon-mounted rangefinder sounds ridiculous until a bad range costs you the shot. Matt returns from a National Guard sniper train-up at Camp Robinson and a match in Montana with side-by-side time behind the Maztech X4-LRF 15K and X4-LRF 2K Generation II. The question is not whether the expensive unit is impressive. It is what the extra money buys, who can use it, and where a lower-cost unit still gets the job done. They break down the practical difference between a 905 nm commercial laser and the 1534 nm system in the 15K, including target size, return speed, fog, smoke, dust, onboard Applied Ballistics, atmospherics, field zeroing, and a wired trigger beside the rifle's trigger. Matt shares what it took to range small steel around 800 to 850 yards and full-size silhouettes past 1,500, plus the simple mistake that can send the laser miles behind the target if the turret is not returned to zero. The conversation goes beyond one piece of gear. Cole and Matt get into the new MDT DRT chassis, a pre-production Leupold spotting scope, BX-6 Range HD binoculars, why guides should take glass seriously, and the budget workaround of pre-ranging a stand before a coyote or animal appears. The goal is not buying the most expensive setup. It is knowing the capability wall of what you already own and deciding whether the problem is worth paying to remove. Then the episode turns to wildfire responsibility, public-land cleanup, hunting rifles, recoil, cartridge availability, youth setups, and why a magnum is usually the wrong answer for a 300 to 400 yard deer. They cover 6.5 PRC, .22 Creedmoor, 6.5 Grendel, straight-wall cartridges, an experimental 10mm lever gun, upcoming hunts, Straight Jacket Armory's move, beginner rifle questions, industry misinformation, and the uncertainty around suppressor regulation. Detailed Episode Breakdown: Life and the return to the podcast: Cole and Matt catch up after a rough stretch of fires, travel, moves, work, and a long break between episodes. Camp Robinson and Montana: Matt recaps a week-long National Guard sniper train-up in Arkansas, followed by a sniper-focused match at the Thorson Ranch near White Sulphur Springs, Montana. Wildfire damage: Cole describes losing a cabin and seeing his ranch burn, then explains how loose soil, ash, monsoon rain, and missing vegetation turn the next storm into years of sludge and flooding. Shooter responsibility: They separate responsible target shooting from preventable fire risks such as old steel-jacketed surplus ammunition, tracers, exploding targets, tannerite, and shooting trash during dry conditions. Public-land stewardship: The conversation returns to the basic rule that shooters should know what they are firing, choose safe conditions, clean up the range, and stop giving land managers a reason to close access. The field setup: Matt ran a 6.5 Creedmoor built around a Lone Peak action in the magnesium MDT DRT chassis, with an Area 419 mount, MDT CKYE-POD, and a weapon-mounted Maztech rangefinder. Maztech 15K versus 2K: The 15K delivered faster, tighter returns on small and distant targets, while the 2K remained a practical option for larger targets, terrain features, and shooters who do not need the same adverse-condition performance. Ranging workflow: They discuss zeroing the laser, validating the return, integrating a ballistic profile, keeping the rifle turret at zero while ranging, and getting a range and hold without leaving the firing position. Who needs the expensive tool: A professional user, timed competitor, predator hunter, or hunter carrying a rare tag may be paying for speed and certainty. A recreational shooter can often pre-range terrain and keep a simple dope reference instead. Glass is part of the job: They explain why low-light clarity and a dependable range matter to guides and hunters, especially when the best animal appears at first light and there is no time to fight poor optics. Hunting cartridges and recoil: The episode pushes back on ultra-light magnums for moderate-distance deer hunting. They discuss 6.5 PRC, 6.5 Grendel, .277 Fury, .22 Creedmoor, and choosing a cartridge the shooter can control. Availability matters: A hunt is a bad place to discover that a specialty cartridge, brass, or ammunition cannot be replaced locally. Build around the mission, but account for what happens when something is forgotten or damaged. Youth rifle setup: Cole and Matt argue for manageable recoil, correct fit, and enjoyable early experiences instead of handing a young shooter a hard-kicking rifle and hoping they learn through punishment. 10mm lever-gun experiment: Matt shares his testing with a suppressed 10mm Marlin lever gun, the difference between pistol and carbine behavior, pressure signs, and why he will not publish experimental load data. What is next: Straight Jacket Armory is moving into a larger building with studio space. Future LRT topics include first-rifle decisions, beginner scope questions, youth hunting setups, technology versus primitive-weapon rules, industry changes, and suppressor policy. Practical Decision Rules •     Do not buy the most expensive rangefinder because the number looks impressive. Buy it when faster, more certain ranging changes the result of your match, hunt, or professional job.•     If a high-end system is outside the budget, pre-range terrain, write down the distances, and know the hold before the animal or target appears.•     Treat glass and ranging as one system. A clean image does not help if the range is wrong, and a strong laser does not help if you cannot identify the target at first light.•     Match the cartridge to the animal, distance, recoil tolerance, and ammunition supply. More energy is not automatically a better choice if the shooter cannot control the rifle.•     Set younger shooters up with correct fit and manageable recoil. Confidence and repeatable hits matter more than handing them the biggest cartridge available.•     During fire season, verify the ammunition and target, avoid ignition risks, pick the conditions, and clean up the site. Access disappears when shooters act like the mess belongs to somebody else. Gear and Technology Discussed Maztech X4-LRF 15K and X4-LRF 2K Generation II: https://www.maztechindustries.com/product-page/x4-lrf Weapon-mounted ranging with an integrated ballistic solver and onboard environmental sensors. The episode compares the two laser systems in field use. MDT DRT Chassis System: https://mdttac.com/blogs/read/shot-show-2026-mdt-launches-drt-chassis-system A folding magnesium chassis designed for hunting, thermal, and night-vision setups. Leupold BX-6 Range HD 10x42mm: https://www.leupold.com/bx-6-range-hd-rangefinder-binocular Rangefinding binoculars discussed for optical clarity, fast ranging, ballistic support, and field use. Pre-production Leupold spotting scope: Discussed as an 8-48x prototype with side parallax, a Tremor 4 reticle, accessory mounting, and dual ARCA interfaces. Other equipment: Lone Peak action, Area 419 mount, MDT CKYE-POD Triple Pull bipod, CR123-powered rangefinding hardware, Applied Ballistics profiles, 6.5 Creedmoor, 6.5 PRC, .22 Creedmoor, 6.5 Grendel, .277 Fury, 10mm Marlin lever gun, and temperature-stable magnum powders. Sponsors Silencer Central: https://bit.ly/LRTSIcentral Their team keeps up with changing regulations and guides customers through silencer purchase and registration. Their goal is to simplify inventory, paperwork, communication, and approval steps. Born Primitive Outdoor: https://glnk.io/p9vpq/precision-disciple Use code LRT15 for 15% off BPO apparel. Designed, owned, and tested by Navy SEALs. Modular Driven Technologies: https://bit.ly/MDT_LRT Chassis systems and accessories used by hunters, competition shooters, law enforcement, and military personnel. Utah Airguns: https://utahairguns.com/ Airguns, optics, accessories, and equipment from leading brands in one place.Contacts Email: cole@teampoi.comInstagram: https://www.instagram.com/longrangetactics/Facebook: https://www.facebook.com/longrangtacticspodcastFacebook Group: https://www.facebook.com/groups/1046057499086896

Alexander Aarvold from the University Hospital Southampton joins the show this month to discuss his eagerly anticipated publication on the outcomes of the incomplete acetabuloplasty (or “pelletoplasty”) as an adjunctive treatment during open reduction of developmental hip dislocations. The group also discusses recent publications on treatment of infant femur fractures, open forearm fractures, and the outcomes of periacetabular osteotomy in skeletally immature patients. Your hosts are Carter Clement from Children's Hospital Colorado, Julia Sanders from Children's Hospital Colorado, and Will Morris from Scottish Rite in Dallas. Music by A.A. Aalto.  Aarvold A, Uren N, Rhodes A, Elliott KG, Lindisfarne EA, Carsi B, Clarke NMP. Growth Stimulating Minimal Acetabuloplasty, Alongside Hip Open Reduction: A Simpler One-stop Operative Treatment for Developmental Dysplasia of the Hip. J Pediatr Orthop. 2026 Apr 16. doi: 10.1097/BPO.0000000000003259. Epub ahead of print. PMID: 41988894. https://pubmed.ncbi.nlm.nih.gov/41988894/  Murphy-Zane MS, Keeter C, Baumann A. Hip Abduction Brace Is an Effective Treatment Alternative for Femur Fractures in Infants 12 Months and Younger. J Pediatr Orthop. 2026 Jul 1;46(6):e535-e541. doi: 10.1097/BPO.0000000000003172. Epub 2025 Nov 25. PMID: 41490478; PMCID: PMC13232693.  https://pubmed.ncbi.nlm.nih.gov/41490478/ Kronk TA, Steiner RP, Ritzman TF, Floccari LV. Surgical Treatment of Pediatric Open Forearm Fractures: A Comparison of Outcomes With or Without Internal Fixation. J Pediatr Orthop. 2026 Jul 1;46(6):e524-e528. doi: 10.1097/BPO.0000000000003159. Epub 2025 Nov 5. PMID: 41191825. https://pubmed.ncbi.nlm.nih.gov/41191825/ Pun SY, Kha ST, Park MO, Richey AE, Pham NS, Millis MB. Is the Bernese Periacetabular Osteotomy Safe for the Treatment of Acetabular Dysplasia When the Triradiate Cartilage is Still Open? A Preliminary Study. J Pediatr Orthop. 2026 Jul 1;46(6):335-341. doi: 10.1097/BPO.0000000000003275. Epub 2026 May 5. PMID: 42084192. https://pubmed.ncbi.nlm.nih.gov/42084192/

24 Cast Especial — Conta Azul Con 2026: os bastidores, entrevistas e principais novidades de um dos maiores eventos de contabilidade, tecnologia e gestão do Brasil.Neste episódio, a CRMThink conversa com especialistas, empresários e parceiros sobre reforma tributária, inteligência artificial, CRM, automação, BPO financeiro, telefonia e transformação digital.Você também confere o anúncio da integração nativa entre Bitrix24 e Conta Azul, além de cases reais de escritórios contábeis que utilizam o Bitrix24 para organizar vendas, contratos, onboarding, atendimento e relacionamento com clientes.

JOIN THE MONEY MISSION:https://moneymissionja.comGet the Money Mission Workbook: https://amzn.to/4567eL2Jamaica's BPO industry has lost thousands of jobs and hundreds of millions of US dollars in local spending. Artificial intelligence is transforming customer service, companies are demanding more advanced skills and Jamaica is facing increased competition from other outsourcing destinations.So, is AI killing Jamaica's BPO industry—or forcing it to evolve?President of the Global Services Association of Jamaica, Yoni Epstein, joins us to explain what is really behind the job losses, which roles are most at risk and what Jamaica must do to protect one of its largest private-sector industries.Plus, infrastructure and utility companies provide services that people and businesses depend on every day. But does that necessarily make them good investments?JMMB Equity Trader Clive Charlton breaks down the investment case for TransJamaican Highway and Wigton Energy, and explains how infrastructure and utility stocks can provide value to investors.******************OUR SEGMENTS: 0:00- Intro2:15 - What's Hot in Business11:37 - Discussion33:40 - Market Recap37:40 The Analysts- *******************SUBSCRIBE TO OUR NEWSLETTER: https://kalilahreynolds.com/newsletter JOIN THE MONEY MISSION:https://moneymissionja.com******************

Noah Hopton, CEO and Founder of Finvisor, helps startups and growing businesses simplify operations by building integrated back-office teams that combine accounting, finance, payroll, HR, insurance, and technology. By combining experienced financial professionals with modern technology, Noah enables businesses to streamline operations, stay compliant, and focus on sustainable growth.  In this conversation, Noah introduces The Adjacent Extension Framework—Earn the Trust, Build the Relationship, Listen for Other Problems, Connect Other Specialists, and Empower the Team with Tech. He explains why proactive service creates lasting client relationships, how solving adjacent business challenges leads to sustainable growth, and why integrated back-office teams outperform disconnected vendors. Noah also shares how AI is reshaping finance operations by automating repetitive work, empowering finance professionals to focus on strategic decision-making, and helping businesses leverage technology to enhance—not replace—human expertise. — How to Outsource Your Back Office with Noah Hopton  Good day, listeners. Steve Preda here with the Management Blueprint Podcast, and my guest today is Noah Hopton, the CEO and Founder of Finvisor, helping seed and Series A companies that have outgrown spreadsheets and part-time bookkeepers but aren’t ready for a full-time finance team yet. Their job is to give you the financial clarity to make good decisions at every stage of growth. Noah, welcome to the show.  Yeah. Pleasure to be here, Steve.  Well, great to have you here, and I’m very curious about your career and your business and what you built here. I’m particularly curious about your personal ‘Why’ and how you manifest it in your business.  Personal ‘Why.’ That’s great. Well, I’ll be honest, I didn’t go in thinking I was going to be an accountant or run an accounting firm. You know, I studied accounting in school. Eventually, I thought I was going to probably be more in a kind of front-of-house sales relationship because I enjoyed the people part—making relationships and meeting people.  But I was very fortunate that I found the consulting, fractional CFO world, where I got to discover a love of problem-solving, creating relationships, and creating value for clients. For me, it was kind of this love of helping clients understand their business, helping clients understand what to think about around the corner, where it's not just being in-house with one set of books that you're closing.Share on X  When you’re at Finvisor, my day-to-day, at least when I started, was probably working with 10 to 12 clients a month and helping them understand, “Okay, how did they perform last month? Can they hire a certain number of people? And what’s the plan going forward?”  Yeah, I mean, that’s super helpful. I started life in accounting as well with KPMG, and what attracted me was to essentially have that language of business so that I would be able to understand how a business works and have this confidence of not flying blind, right? That’s really, really cool. So how did you evolve from a CFO into a founder? What was the trigger point for you?  So I was very fortunate. I actually was at a prior firm at one point when I started my career, and they were a little bit like the cobbler with bad shoes, where eventually they decided they had to close shop, and clients were going to be given notice. I, myself, was given notice saying, “Hey, in a week, you’re not going to have a job, Noah.” And so I was really given this moment in life, saying, “Hey, if I enjoy what I’ve been doing, do I think I could do it better than the firm I’d been at?  And do I want to make this leap into being a founder and starting a business?” And so my co-founder and I both talked to each other and said, “Look, we love our clients. We love what we’ve been trying to build. I think we just need to do a little bit of a refresh and restructuring of how this operates.” And so we started our own company. I was very lucky that I started with about, I had about 30 clients and a team of four on day one, which I think is unusual.  Most people in the accounting space start off as a one-person shop, trying to grow from one to two, and having to double their clients or double their size to get there. We were fortunate to have five team members and 30 clients on day one. Originally, our vision was just, “Hey, let’s help with the fractional CFO and the bookkeeping,” but that really evolved over time as we added additional services and really understood where our clients were having problems in their back office.  What are the areas where maybe the insurance brokers they’d been working with weren’t very hands-on and kind of came in once a year? Our clients were asking us, as their CFO, “Hey, can you help us select our health insurance?” And we’re like, “Well, we’re kind of doing the broker’s job. Why don’t we build out our own team?” So that was one of the first verticals we moved into and added by building an insurance brokerage. From there, we kept building, where now not only do you have your CFO and accountant helping you, but you also have them with the ability to go out to market, help you compare quotes, and help get your insurance in place. So you’re essentially expanding the array of virtual services that you’re providing, or fractional services that you’re providing, to your clients?  Correct. Yeah. We really try to own the full back office end to end because I think a lot of people deal with, “Okay, great, I have a bookkeeper, I have a tax accountant, I have an R&D tax provider,” and they’re dealing with four or five different vendors that don’t really communicate. The client is the person playing telephone between the two, and we’re like, “Wait, stop. Why is this the solution?” We should just build a different business where it’s all under the Finvisor umbrella.  It’s all full-time team members who are actually working together on behalf of the client, even if fractionally. Some of our clients only need five hours of a payroll specialist, but they need someone to own that role, and they need that person to be able to talk to their sales tax team because it’s like, “Oh, we hired someone in a new state. Is sales tax applicable there?” And connect those dots because, when you have these disconnected providers, you have a lot of things that can drop because they’re not in people’s field of view.  Yeah, I mean, it’s a great service. If you can get a competent team that will take care of your back office, then you can focus on figuring out message-market fit and then essentially scaling revenue. You don’t have to worry about it, and you don’t have to babysit inexperienced people that maybe you can afford to hire, but who would not be able to own the job.  Yeah, exactly. I mean, it’s kind of the, “Do you want to…” You know, I think at least when we started in 2014, there was more of a generalist bookkeeper. That’s kind of the typical solution people went with. Nothing against that, but it’s kind of nice to have dedicated specialists in the different back-office areas that you need. I mean, bookkeepers are great.  They’re usually not your best payroll and HR people. They’re not thinking about California final-paycheck laws, or whether you need to offer a 401(k) if you hire someone in California. Whereas, if you have someone whose entire job is payroll and HR, and you need Finvisor to help run your payroll, they’re going to be thinking about those edge cases and helping you along so that you can just build your business, get to the next milestone, and not worry about tripping yourself up because of compliance, taxes, or a lack of visibility in your reporting. Yeah, that’s great peace of mind. So this podcast is about frameworks, and I wonder, what is your framework? How do you help your clients, or how do you figure things out? What have you developed? We’re about 400 frameworks in, so I’m looking for something unique that helps you and is easy to explain—three to five steps maximum.  Yeah. I mean, one of the ones that comes to mind for us is what we’ve really called the Adjacent Extension Framework. So, first, do really good work and earn your client's trust in one area. Makes it easy for them to approach you.Share on X For us, it’s historically been accounting. People think, “Great, get my books put together.” But for us, it’s really about creating a relationship and earning the client’s trust.  Then, as step two, listen for the other problems they’re having. What are the adjacent problems they’re asking you to solve? And then for us, what we’ve really done is double down in those other areas by building specialists in those verticals. Once you’ve earned the client’s trust, if you’re doing their accounting and all of a sudden they’re struggling with invoicing or collections, you can say, “Hey, we can also help you with accounts receivable and collection efforts because we see your AR balance increasing on your financial statements.” At that point, they’re already thinking, “Great, I like working with this person.  Let’s give their team a try and help us solve another problem.” So, for us, it’s really been about finding those adjacent problems, building a team that specializes in them, and then connecting the client with the right expert. The last piece that’s really coming to market now is using technology to empower the team. Historically, a lot of our value came from having experts who could handle the edge cases or the gray areas between payroll, accounting, taxes, and sales tax. Now, with technology, you can also build the data infrastructure to highlight what’s happening for the client while helping guide the team as they manage those clients.  Love it. So what I’m hearing is, number one—or maybe even number zero—is do a great job, right?  The trust.  Okay. So that’s maybe another way of saying it: earn the trust. But is doing a good job enough to earn that trust, or is there more to it?  I mean, I think in any service business, you want to be proactive. A lot of bookkeepers, accountants, and even legal professionals are usually waiting for the client to ask a question before providing an answer. I think the goal should be to think ahead for the client and proactively provide guidance. That came naturally for us because we sit in the fractional CFO seat.Share on X  But even if you’re just doing bookkeeping, you can still catch these things for clients and help them out. Or if you’re selling P&C insurance and helping clients with their general liability coverage, you can think about what other types of coverage they may need. So I’d say the more proactive you can be, the better. The other thing is meeting clients where they already are.  For us, a lot of our clients are on Slack, so we connect with them on Slack. We chat with them as if we were full-time employees because we don’t want the experience to feel different. We don’t want you to feel like you’re emailing a generic support inbox and not knowing when someone is going to get back to you. If you only need fractional-level support, it shouldn’t feel like you’re getting fractional value or a fractional level of communication.  I love it. So you actually own the function inside the organization, so it feels like you’re part of the team, or your people are part of their team. So that builds the trust. So, do a great job, or earn the trust, number one. Number two, build the relationship. Number three, listen to other problems that they might have. Number four, connect them to other specialists. And number five, empower the team with technology.  Yeah. That’s a lot of it. I mean, as an advisor, we’ve grown… I mean, 60% of our growth comes from client referrals. So I think you know you’re doing something right if clients are recommending you to their friends and network. And so hopefully, if someone’s listening to this and you’re not getting referrals, you should be thinking about, “How do we either create more trust for our clients to be referring us, or how do we become more top of mind when clients are having these conversations?”  That’s great. So 60% of your growth comes from referrals. What’s the other 40%? How do you drive growth? What drives growth for you? What’s the other way to drive growth besides referrals?  Yeah. I mean, I think it’s also being connected with the ecosystem that you’re in. In our space, there are a lot of technology partners. Think about Xero, which is an accounting software, QuickBooks Online, NetSuite, payroll software like Rippling, Bill.com. They all have accounting partnerships, and the more you can build with them and grow your team alongside them, clients will reach out to them and say, “Hey, do you have someone who can help us set up Bill.com or help us set up Rippling?  We don’t have a payroll team to do our state tax registrations.” So we’ve seen a lot of good momentum as our software partners start sending us clients to help us grow. I think the other area is trying to figure out where you can have partnerships that will do introductions. We’ve been very fortunate in partnering with a number of VCs. Obviously, the VCs have worked with us because we’re on the board, or we had a mutual client. A lot of them will start to build partnership channels, and it’s a great opportunity.  They’ll say, “We just invested in this company, and you should go talk to Noah’s team to help with your accounting or your fractional CFO.” So it’s really about finding those tangential operators or entities that complement whatever you’re doing.  So are these primarily personal relationships that need to scale, or do you have a way to scale this across other people in your organization—this ability to develop partners? Or is it mainly you?  It depends on the role. A lot of our fractional CFOs on the team continue to build relationships. I would say probably 40% of our new clients come through a channel that’s not through me. There’ll be other people on our team who have built relationships with another VC or another software company. I think one of the key things we’ve always focused on is hiring people who are very, I would say “doers” might be the wrong word, but people who can self-manage and be project managers.  If you find the right people who can take a step back and look at the bigger picture, I mean, sometimes people come to Finvisor and they don’t realize that we ourselves are a business. Yes, you’re doing accounting like you were in-house and getting the books closed, but if you do good work and you realize clients are having problems, you have to think, “Hey, how can I help clients more and also help Finvisor create a win-win?” A lot of times, when we’re hiring, we’re trying to find people who have that type of drive to continue building and helping us internally, and not just do one part of the puzzle they’re responsible for. That might not be the most direct answer, but I would say a lot of it is hiring—making sure it's not just me leading the growth, but me building a team that can help lead the growth outside of just me.Share on X  Yeah. So how do you share the context so that your team members can connect the dots as well as you can? What’s your approach to that?  There’s a couple of ways we’ve done it. One way is we use a note-taker that then feeds into our CRM. For all client communication, whether they meet with us on Zoom or Google Meet, the transcripts are put into a centralized hub for us. It also connects to our CRM in terms of what we’re doing for the clients. At any point in time, someone can ask, “Hey, what’s going on with this client?” They can understand, “Great, this is what the payroll team talked to them about this week.  This is what the CFO team talked to them about last month. These are the problems they’ve been bringing up.” So we can capture that information without it having to be provided orally every single time, and without having to rely on a chat or an email to the team. There are some moments when it’s useful to give the team a larger update, but in general, it’s good to figure out a way to capture the essence of what you’re doing for your clients so that the team can then, in an AI chat-specific way, talk through, “Hey, great, what’s going on with this client? What are their needs? What has changed in the last six months? Who’s working on the client?”  I’ll have a VC that we’re talking to say, “Oh, we’re looking to invest in the CPG space and this type of vertical. Do you have any clients?” We’re at a point now where I don’t know every client. I usually have an idea about most clients, but there are definitely clients where I don’t know everything that’s happened in the last six months because I don’t talk to all 200 clients.  But I can go to our central hub to gain that information and understand, “Okay, great, which client is looking to fundraise and might want to be connected to this VC?” It’s a nice way to connect the dots. They’re looking to invest. The client is looking to raise. We also do brown-bag sessions. We’re a distributed team, so I think you have to be a little more intentional about how you educate the team. We’ll have weekly meetings where we walk through new technology, new changes in what we’re offering, new positioning, and continue educating the team in a more structured format.  The other thing we’ve done to help the team understand what’s going on is to make information as accessible as possible, similar to how we communicate with clients. So the team doesn’t have to log in to a pretty outdated CRM to pull information on a client. It’s either available directly in the Slack conversation or in a more modern tool like Notion, where you can easily search and find the information you want. So basically, you’re managing and harvesting your data and using that to feed people information about how they can develop partnerships. Is that what I’m hearing?  Yeah. And I think a lot of it is also figuring out which playbooks and processes are repeatable, documenting them better, and then educating the team around them. For example, with our fractional CFOs, we want to be in the board meeting. If we can be in the board meeting, A, we can help clients answer questions about their finances more easily, and B, it’s good to have visibility into what the board is saying about the business and where they want to go.  Then, obviously, the VCs are going to say, “Oh, great, this is Ian at Finvisor.” If he reaches out to me about a partnership, they’re going to have a better understanding of what we do because they’ve been in the room with us—or they’ve been in a virtual or in-person boardroom with us.  So you’re basically sharing the playbook so that they have a better understanding of what they can refer you for. Correct. Yeah.  So, switching gears here, Noah, what’s one thing that you’re trying to actively figure out in your business right now?  I mean, the question everyone is trying to figure out, at least in my space, is how they’re going to use AI in some fashion. That’s the kind of million-dollar question everyone keeps talking about—AI in accounting, AI in finance. Right now, we’re really structured in how we’re trying to use it and apply it. But the question I have is, what’s the next year going to look like? What’s five years going to look like as this technology gets more legs and more trust behind it? We’re pretty intentional about what we’re building and how we’re using some of the newer technology with AI. But I think there’s a lot that, at least for me, you have to continue to iterate. The world today feels different than it did three months ago. I’d say for most of Finvisor’s history—and this has been 12 years—it hasn’t felt like that, where a year later things might feel marginally different because we’re maybe 20% bigger or whatever might have happened.  Now, I think there’s a lot more excitement and unknown around technology and how it can either make people more efficient or help highlight and surface better issues that clients need to talk through. But I also feel like we’re in a moment where everyone’s trying to throw AI into every technology. So we're also trying to stay true to who we are, which is people first, relationships first—technology powering us, not being the solution.Share on X  So as you’re scaling AI to improve the information that your people have, your CFOs have, that presumably is going to lead to people doing less of the mechanical, repeatable tasks and more of the judgment tasks. So how do you scale judgment as you’re scaling the impact with AI?  On our side, I think it’s A, trying to organize and structure the data coming in. B, trying to create tooling that isn’t unique to one client but is built in a way that can be customized for each customer. A lot of the firms I talk to that are in the Finvisor space just take a blanket approach—turn Claude on for every fractional CFO, let them connect it to QuickBooks, and try to figure out their own playbooks.  That’s not how we’ve ever run the business. We don’t just hire accountants and let them run the accounting and see how the output turns out. We’re more focused on figuring out what is actually useful for review. Right now, I think AI has been most helpful around quality. It can definitely check that things are consistent and make sure edge cases are being caught.  I think we’re going to get to a future state where it’s not only making sure quality is at the 95th percentile of confidence, but also giving visibility into metrics like CAC, LTV, and churn—things that would normally take longer to pull together. Your fractional CFO might currently spend hours reviewing Stripe data or Shopify data to come to a conclusion. AI can cut out maybe 40% of that data-cleanup layer, where it’s like, “Okay, now they have the tools to dig in and understand what the underlying problem is,” instead of spending so much time cleaning up the data and getting everything organized.  So currently, at least my thesis is that it’s going to allow us to manage more clients because some of the day-to-day—I don’t want to call it busy work—but the work you have to do before you get to the exciting parts of the job will become more automated and less manual, like pulling data out of Stripe, Shopify, your CRM, or NetSuite.  So does that mean you’ll have a different type of people, maybe higher-level thinkers? Or do you think you can elevate your current team to that level?  Yeah. I think you’re… Sorry, I know I was originally answering this through the fractional CFO lens. Most of our fractional CFOs are already at the top of that organizational pyramid. For them, it’s really about helping them have cleaner data, better visibility into the actions they need to take, and better insight into what they should be reviewing and discussing with the client.  If I think more broadly about the back-office finance team, I do think a lot of the more generalist staff accountant and AP specialist roles won’t be spending as much time on the day-to-day blocking and tackling. If a client has 1,000 transactions a month flowing through their bank and credit cards, historically that accountant would sit in QuickBooks Online clicking “Okay, okay, okay,” reviewing every transaction and coding it. Eighty percent of those transactions will simply be coded automatically in real time as they come in. That leaves them to focus on the 20% that actually requires human judgment.  For me, the question is, can we continue to empower those people to be more impactful with that 20%? Are they the right people for that 20%? We’ve always tried to hire people who are proactive and broader thinkers, so I think we have the right team to step into that. If we’d built a traditional BPO model with an outsourced accounting team made up of people who were really just coding transactions at a basic level, I’d be more worried because getting those people to step up and handle edge cases is difficult.  But that’s not how we’ve historically built Finvisor. We’ve always tried to find people who are a little more… I’d rather hire an A-plus player than a B-player just because there’s some savings in the cost structure. I’d rather have the right people who can perform 80% of the time when they’re at bat than just hire someone because they’re cheaper.  Yeah.  Wrong baseball analogy there, but yeah.  Yeah, I understand. So you have A-plus people. Maybe the people who are doing more bookkeeping-type services—their jobs may become automated—but your A-players are going to have best-in-class information, and they can serve more clients that way.  Yeah. I still think that if you think about the typical accounting structure—if you’re working in-house and you have a bookkeeper and a controller—it’s still helpful. Depending on the size of the company, if you’re a small company, you probably won’t need that bookkeeper.  The controller can handle the edge cases and close the books. But at a certain scale, you’ll still want that junior resource supporting the controller so the controller can focus on the higher-level, more strategic work. I think people will simply be able to do more with less if they’re the right person. There will be people who, if they aren’t good at staying on their toes and figuring out edge cases, won’t be the right fit.  AI will probably replace some of those roles. But I think there’s a great opportunity for people who can think more strategically. They don’t have to be a CFO. They can just be a really smart bookkeeper who’s good at handling edge cases. They’ll simply be able to manage three times as many clients as they could when they had to code every single transaction.  Okay. If you had a magic wand and you could fix one thing in your business over the next 12 months, what would it be?  One area that we probably haven’t prioritized enough because of growth is SEO, AEO, and our overall sales build-out. Our paid advertising hasn’t been the strongest part of our business because it hasn’t been the top priority. If I had a magic wand, I’d have someone clean up our SEO and AEO visibility because I know clients love us and we do great work, but I don’t think we’re showing up the way I’d like from an SEO and AEO perspective. So that would be it. Yeah.  Yeah. Yeah. Love it. So, who are your ideal customers? Who do you want knocking on your door? Is it venture-backed companies primarily, or do you also work with private company founders? Who are your sweet-spot customers?  A lot of our clients are going to be in that 5-to-50-employee range, where they don’t need a full-time back office, a full-time accountant, a full-time CFO, or a full-time payroll specialist, but they need someone to own those roles. That way, we can put together the right Finvisor team to support them. We’ve intentionally made ourselves pretty modular, so while the largest group of our clients is in the tech VC world, we also have a lot of SMBs—law firms, beauty businesses, and other professional services businesses.  I would say that, if you looked at the Finvisor client base as a whole, you’d probably see a lot of startups. But we’re also starting to see more SMBs and more traditional businesses that don’t have VC funding but still need help with their accounting, bookkeeping, and modernizing their back office. So it’s a bit of both. Most of our clients are going to be in that 10-to-50- or 100-employee range, where they’re complex enough that they care about their financials and want to understand what they spent last month, where they’re going, and how they’re going to get there.  Earlier-stage companies are sometimes just a little too early. If you’re a one- or two-person company with just an idea, there’s a reason people think about their financials on more of a cash basis. They can think about the five clients they’re working with. Their bank balance ties pretty closely to their financials. There’s not a huge difference between the two when you’re a sole proprietor.  But as you start to evolve, that’s where Finvisor can provide more value. For all of our clients, we do accrual accounting, so we’re recognizing your revenue and your costs over the life of the service. As you start to grow and build, that’s really helpful. Obviously, if you’re at day one, it’s less impactful because you’re living more day to day, week to week, and month to month.  Steve Preda: Okay. So if we have those kinds of companies—which we do among our listeners—and they hear about this and want to fix their back office and outsource it to a reliable partner who can help them own those functions and give them good advice, what’s the best entry point? Where should they go, and how can they connect with you personally as well?  Yeah. hello@finvisor.com comes to me and the sales team. There’s probably a 95% chance you’ll talk to me if you reach out because I still love connecting with most new businesses that come through the door. The other area I wanted to call out that could be helpful for businesses is PEOs. PEOs are great, but I think at some point clients need to graduate from the PEO, and Finvisor is uniquely positioned to be both your insurance broker—helping you quote large-group plans—and your payroll and HR team to help you leave the PEO.  For a lot of our clients, once they pass that 100-employee mark, it’s like, “Great, we now qualify for a large-group plan,” which might have better rates than what they’re getting through the PEO. They just don’t have the team or bandwidth to get off the PEO. We’ll come alongside those larger companies and say, “Great, let’s quote a large-group plan for you. We’ll also put together a transition plan to register you in the 20 states where your employees are currently located.  We’ll make sure you get your workers’ compensation and employment practices liability insurance in place so there’s really no difference—apples to apples—from being in the PEO to running your own payroll.” We help with that transition because I’m always surprised to see companies with hundreds of employees still on a PEO, where the savings could be in the hundreds of thousands of dollars if they left. They just don’t have the internal team because they’ve always been on a PEO. They’ve never had to do state registrations, so they don’t know how to do them. Because of that, they’re usually not looking for an alternative path to get off that structure. We can at least review it with them and help them out if it’s a good fit. And just to remind our listeners what a PEO is, in case they don’t know.  Oh, sorry. Yeah. A PEO is a Professional Employer Organization. If you’ve heard of companies like TriNet or Justworks, they’re PEOs. In the health insurance space, there are four primary ways you can get health insurance. Most companies start with small-group plans in the early days because they’re state-mandated. For example, in California, if you’re under 100 employees, the rates my company gets would be the same rates Steve’s company gets if we’re both under 100 employees and we’re asking Blue Shield for a quote from the same ZIP code. That’s small-group insurance.  Then there’s level-funded, where carriers quote specifically based on your employee group. There’s large-group, which is somewhat similar but designed for larger organizations. Then there’s the PEO. Let’s say you’re a 10-person company. You don’t have enough employees to qualify for large-group health insurance, which is usually discounted because the risk is spread across hundreds of employees. The PEO says, “We’ll employ your team. Instead of you directly employing 10 people and buying health insurance for only those 10 people, we’ll employ your team and give you rates based on the 10,000 employees we already have.” PEOs are really popular in places like California and New York, where health insurance is very expensive.  But once you get above about 100 employees, you can usually qualify for your own large-group rates, which are similar to what the PEO is getting. The difference is that the PEO is generally marking up those rates because they need to make a margin on the plan. You can often get those rates directly yourself.  Yeah. That makes perfect sense. Okay. So if you’re listening to this and you’re building a venture-backed startup, or you’re the founder of a professional services firm, a law firm, or another small business with 10 to 100 employees, and you don’t yet have the budget—or maybe you simply don’t need—a full-time CFO, insurance advisor, HR leader, and other functional specialists, then reach out to Noah and Finvisor.  Check out what they have to offer and see what services might be a good fit for your business. Thanks, Noah, for coming on the show and sharing your expertise. It’s fascinating to see how this field is evolving, how you’re tapping into technology, and how you’re focusing on the highest-quality CFOs to help your clients. If you enjoyed this conversation, stay tuned.  Follow us on YouTube, Apple Podcasts, or wherever you get your podcasts. Make sure you don’t miss an episode. Every week, we bring you exciting entrepreneurs and their best management frameworks. Thanks for coming, Noah, and thanks for listening.  Thanks, Steve. Appreciate it. Important Links: Noah's LinkedIn Noah's  website Noah's email: hello@finvisor.com

Cześć, dzień dobry! Kto stoi za rozwojem nowoczesnego customer experience i outsourcingu procesów biznesowych? W kolejnym odcinku podcastu BSS bez tajemnic z cyklu Kim ONI są? poznajemy firmę Axendi – jednego z najbardziej doświadczonych dostawców usług Customer Experience, Contact Center, BPO oraz rozwiązań opartych o sztuczną inteligencję.Moim gościem jest Ewa Czarnecka, Prezes Zarządu i CEO Axendi. Rozmawiamy o tym, jak firma przeszła transformację z Voice Contact Center do Axendi, dlaczego postawiła na rozwój usług Customer Experience, Back Office i technologii AI oraz jakie miejsce zajmuje dziś w Grupie OEX.W rozmowie poruszamy również temat outsourcingu procesów dla sektora bankowego, finansowego, medycznego oraz e-commerce. Mówimy o projektach KYC i AML, obsłudze klientów w blisko 20 językach, wykorzystaniu voicebotów i chatbotów, a także o rosnącej roli sztucznej inteligencji w obsłudze klienta.Z tego odcinka dowiecie się także, jak Axendi buduje swoją strategię rozwoju, dlaczego stawia na praktyczne podejście do Customer Experience oraz jakie kompetencje są dziś najbardziej poszukiwane w branży BPO i CX. Rozmawiamy również o Customer Experience Summit oraz trendach, które będą kształtować przyszłość nowoczesnych usług biznesowych.

In this episode of HFS Unfiltered Stories, Saurabh Gupta, President at HFS Research, is joined by Ramesh Gopalan, Group CEO & Managing Director of Sagility, to discuss how AI can tackle the trillion-dollar inefficiencies in US healthcare. They discuss why traditional BPO models have reached their limits, why AI pilots often fail to scale, and why simply automating broken processes won't deliver meaningful results. Ramesh explains Sagility's Synchrony platform and how a services-as-software approach orchestrates end-to-end healthcare workflows, combining AI, domain expertise, and human oversight. The conversation explores the shift from activity-based to outcome-based pricing, how healthcare organizations can reduce costs while improving revenue and compliance, and why domain expertise becomes even more valuable in an AI-driven world. Ramesh also shares his vision of agentic AI orchestrating the majority of healthcare workflows within the next three to five years.#ServicesAsSoftware #HealthcareAI #AgenticAI #HealthcareBPO #Sagility #HFSResearch #PayerOperations #PriorAuthorization #OutcomeBasedPricing #DigitalTransformation

Al-Jubair Kamid is Founder of AK Global Connect BPO.AK Global Connect BPO is the first BPO in Cotabato City, Maguindanao del Norte. They offer specialized services such as virtual assistance and ESL online teaching for international clients. Dedicated to empowering the Bangsamoro region, they also provide digital skills training programs in partnership with local government offices. AK Global Connect is a BPO with purpose - helping businesses cut costs by up to 50% while creating meaningful jobs in rural communities across the BARMM Region.This episode is recorded live at Yspaces in BGC, Taguig.In this episode:00:00 Introduction01:19 Ano ang AK Global Connect BPO?07:36 What is the startup solving? 34:49 What are stories behind the startup? 56:05 How can listeners find more information?AK GLOBAL CONNECT BPOWebsite: https://akglobalconnect.comFacebook: https://facebook.com/akbposTHIS EPISODE IS CO-PRODUCED BY:Symph: ⁠⁠⁠⁠⁠https://symph.co⁠⁠⁠⁠⁠OneCFO: ⁠⁠⁠⁠⁠https://onecfoph.co⁠⁠⁠⁠⁠Yspaces: ⁠⁠⁠⁠⁠https://knowyourspaceph.com⁠⁠⁠⁠⁠Kredit Hero: ⁠⁠⁠⁠⁠https://kredithero.com⁠⁠⁠⁠⁠Twala: ⁠⁠⁠⁠⁠https://www.twala.io⁠⁠⁠⁠⁠GigGenius: ⁠⁠⁠⁠⁠https://gig-genius.io⁠⁠⁠⁠⁠SkoolTek by Edfolio: ⁠⁠⁠⁠⁠https://skooltek.co⁠⁠⁠⁠⁠Red Circle Global: ⁠⁠⁠⁠⁠https://www.redcircleglobal.com⁠⁠⁠⁠⁠CHECK OUT OUR PARTNERS:Ask Lex PH Academy: ⁠⁠⁠⁠⁠https://asklexph.com⁠⁠⁠⁠⁠ (5% discount on e-learning courses! Code: ALPHAXSUP)Pahatid PH: ⁠⁠⁠⁠⁠https://pahatid.ph⁠⁠⁠⁠⁠Digital Workforce Group: ⁠⁠⁠⁠⁠https://digitalworkforce.com⁠⁠⁠⁠⁠Nascent Batteries: ⁠⁠⁠⁠⁠https://nascentbatteries.com⁠⁠⁠⁠⁠Level Up Talent Solutions: ⁠⁠⁠⁠⁠https://lvluptalentsolutions.com⁠⁠⁠⁠⁠Agile Data Solutions (Hustle PH): ⁠⁠⁠⁠⁠https://agiledatasolutions.tech⁠⁠⁠⁠⁠CloudCFO: ⁠⁠⁠⁠⁠https://cloudcfo.ph⁠⁠⁠⁠⁠ (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)ArkoTech: ⁠⁠⁠⁠⁠https://arkotechspacesolutions.com⁠⁠⁠⁠⁠DVCode Technologies Inc: ⁠⁠⁠⁠⁠https://dvcode.tech⁠⁠⁠⁠⁠Argum AI: ⁠⁠⁠⁠⁠http://argum.ai⁠⁠⁠⁠⁠PIXEL by Eplayment: ⁠⁠⁠⁠⁠https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1⁠⁠⁠⁠⁠ (Sign up using Code: PIXELXSUP1)School of Profits: ⁠⁠⁠⁠⁠https://schoolofprofits.academy⁠⁠⁠⁠⁠Founders Launchpad: ⁠⁠⁠⁠⁠https://founderslaunchpad.vc⁠⁠⁠⁠⁠Hier Business Solutions: ⁠⁠⁠⁠⁠https://hierpayroll.com⁠⁠⁠⁠⁠Smile Checks: ⁠⁠⁠⁠⁠https://getsmilechecks.com⁠⁠⁠⁠⁠Wunderbrand: ⁠⁠⁠⁠⁠https://wunderbrand.com⁠⁠⁠⁠⁠Uplift Code Camp: ⁠⁠⁠⁠⁠https://upliftcodecamp.com⁠⁠⁠⁠⁠ (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: ⁠⁠⁠⁠⁠https://youtube.com/startuppodcastph⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠Facebook: ⁠⁠⁠⁠⁠https://facebook.com/startuppodcastph⁠⁠⁠⁠⁠Patreon: ⁠⁠⁠⁠⁠https://patreon.com/StartUpPodcastPH⁠⁠⁠⁠⁠PIXEL: ⁠⁠⁠⁠⁠https://pixel.eplayment.co/dl/startuppodcastph⁠⁠⁠⁠⁠Website: ⁠⁠⁠⁠⁠https://startupnetwork.ph⁠⁠⁠⁠⁠This episode is edited by the team at: ⁠⁠⁠⁠⁠https://tasharivera.com

Welcome back to Good Morning BSS World podcast! In this episode, we travel back to Africa to explore the latest developments in the global business services (GBS) and business process outsourcing (BPO) landscape across the continent. Our recurring guest, Rod Jones, Patron at the Africa Federation of GBS Associations, shares a comprehensive update on how North, West, East, Central, and Southern Africa are evolving into prime global delivery destinations. Key Topics Covered in This Episode:·         Strategic Growth & Government Backing: How public-private partnerships, infrastructure investments, and direct government support are driving BPO expansion across countries like Egypt, Ethiopia, Rwanda, and Nigeria. ·         Regional Highlights: Discover key updates including Egypt's continued global dominance, Rwanda's BPO job expansion and UN AI initiative leadership, Ethiopia's BPO Park developments, and the upcoming BPESA conference in Cape Town. ·         Emerging Outsourcing Hubs: Growth updates from Zimbabwe, Liberia, Sierra Leone, Namibia, Botswana, Mozambique, and Eswatini. ·         AI & The Future of African Talent: A discussion on the global debate surrounding AI's impact on job creation, automation, and operational efficiency in the BPO industry. ·         Building Industry Associations: How the Africa Federation of GBS Associations is providing frameworks and blueprints to help new regions establish national industry bodies and partner with governments. Whether you are an investor, industry executive, or outsourcing practitioner, this episode provides essential insights into Africa's rapid emergence on the global GBS map.Links:Rod Jones on Linkedin - https://www.linkedin.com/in/rodjonessouthafrica/The federation: https://africafederation.org    ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/Hubert Antczak - https://www.linkedin.com/in/hubert-antczak/  Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.P.S. this time we faced some technical issues with recording, but I hope this will not disturb too much the listening of this episode.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Are you ready to stop chasing traditional real estate flips and start dominating the high-yield world of paper investing? In this episode of The Note Closers Show, Scott Carson breaks down a highly lucrative, real-world case study on a vacant, non-performing reverse mortgage (HECM) located in the booming market of Waco, Texas—home of Baylor University! This unique asset has been on the radar for nearly a year, and Scott shares exclusive details after personally driving the neighborhood and walking the exterior of this red-brick family home. When an elderly reverse mortgage borrower passes away, the family often walks away, leaving a property packed with hidden equity and a fast-track path to profitability for savvy note buyers. Scott pulls back the curtain on the asset's internal BPO, dissecting the interior condition, the layout of the property, and the exact foreclosure timeline in the state of Texas. You will learn how to analyze the legal balance against real-world comps, manage a cosmetic "lipstick on a pig" clean-out budget, and protect your capital from market devaluations. Whether your goal is a quick 90-day foreclosure auction exit that yields a staggering 40% to 80% annualized ROI, or taking the asset back as an REO to capture a $39,000 net profit, this episode delivers the exact step-by-step numbers you need to replicate this strategy. Scott also maps out the critical due diligence items every investor must verify, from pulling fresh title reports to utilizing a realtor walk-through before pulling the trigger. Tune in to discover how short-term distressed note plays can secure major double-digit returns for your self-directed IRA or passive investment portfolio! Key Topics Covered in This Episode:Understanding HECM Investing: What happens when a reverse mortgage borrower passes away, and how investors can capitalize on the resulting distressed debt. Waco Market Dynamics: A deep dive into a 3-bed, 2-bath brick property located right around the corner from the highly rated Waco Midway community. Dissecting the Case Study Numbers: Breaking down the $148,000 legal balance against a Zillow fair market value of $214,000. The 80% vs. 90% Par Bidding Strategy: How offering different price points on the legal balance changes your annualized yields and downside protection. Foreclosure Auction Exit: The mechanics of Texas's rapid 90-day foreclosure timeline and how an auction payoff generates immediate cash velocity. The REO & Rehab Blueprint: Budgeting for an interior clean-out, appliances, and paint while projecting a $225,000 retail exit strategy. Essential Due Diligence Checklist: How to leverage lockbox codes, review internal BPOs, identify potential title liens, and calculate true days on market. Don't let your investment capital sit idle. Tap into the power of high-equity distressed paper today! Watch the full episode to see the video walk-through, and grab your tickets for our upcoming 2-Day Virtual Note Buying Workshop at NoteBuyingForDummies.com!Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes Pinterest

Jim Farnsworth is Founder and CEO of HiOctayne. He is based in Denver, Colorado. Jim has a long history as a senior leader within and advisor to multiple BPOs and CX experts. He is therefore well placed to comment on why the publicly traded BPOs have seen their share price collapse - and what can these companies do to recover? Publicly traded BPO and CX companies have faced a dramatic collapse in investor confidence over the past few years. Mark Hillary and Peter Ryan open this episode by exploring how AI disruption, falling valuations, short sellers, and weak industry storytelling have allowed analysts and investors to define the future of the sector. Peter then speaks with Jim Farnsworth, founder and CEO of HiOctayne, about why the market increasingly views traditional BPO companies as vulnerable labor-arbitrage businesses rather than growth companies. Jim argues that BPOs need to stop positioning themselves as technology companies and instead demonstrate how they can deliver customer outcomes through a blend of AI, automation, analytics, and human expertise. The conversation also explores whether privately owned firms have an advantage over publicly traded businesses because they can plan beyond the pressure of quarterly results. https://www.linkedin.com/in/jifarnsworth/ https://www.linkedin.com/company/hioctayne/ Summary: Mark Hillary and Peter Ryan discuss the challenges faced by publicly traded BPOs, noting significant losses and declining share prices over the past few years. They highlight the impact of AI on the industry, with companies like Klarna announcing major workforce reductions, leading to a negative narrative. Jim Farnsworth, a BPO industry expert, emphasizes the need for BPOs to redefine themselves as hybrid entities combining human and AI capabilities. He suggests that private equity-owned BPOs may have an advantage due to less pressure from quarterly market expectations and more strategic flexibility. The conversation underscores the importance of storytelling and strategic positioning in the evolving CX landscape.

Send us Fan MailA résumé can look inevitable in hindsight, but the human story is usually messier and far more useful. I sit down with Jack Madrid, whose career spans Citibank, Ayala, MTV Philippines, Yahoo, Multiply, and now IBPAP, the organization that represents the Philippines' IT-BPM industry. We talk about what actually travels across industries when your job title changes, and why relationship management is not only about clients; it is also about learning to manage up, sideways and down inside real organizational hierarchies.Jack shares the moment that rewired his confidence: an eighth-grade debate where he was terrified to speak, then heard his own voice and realized he belonged. From there we explore a practical idea for anyone who stays quiet in meetings: the wasted opportunity of an unexpressed opinion. We also dig into the mindset behind a non-linear career, including trusting instinct, learning from mistakes without living in regret, and staying open to lessons from any conversation. His rule is simple and challenging: if you have to choose between engaging with a person or looking at your phone, choose the person.We also go straight at the anxiety of our time: AI and the future of BPO and knowledge work. Jack argues the bigger risk is not artificial intelligence itself but complacency, and he explains what “moving up the value chain” means for frontline workers in practical terms. We close with an underrated leadership lever that costs nothing and changes everything: kindness. If you find this helpful, subscribe, share it with a friend, and leave a review. What part of your career are you ready to reinvent next?Have you purchased the copy of Inspire Someone Today, yet? - Give it a go geni.us/istbookAvailable on all podcast platforms, including, Apple Podcasts, YouTube, Spotify

Cześć, dzień dobry!Czy jedno centrum usług wspólnych może obsługiwać globalną organizację działającą w ponad 120 krajach? W najnowszym odcinku podcastu BSS bez tajemnic z cyklu "Kim ONI są?" rozmawiam z Mariuszem Pietrzakiem, Vice President w Elekta Business Services, który opowiada o funkcjonowaniu jedynego na świecie centrum GBS firmy Elekta zlokalizowanego w Warszawie.Elekta to światowy lider branży MedTech, dostarczający rozwiązania wspierające leczenie nowotworów metodą radioterapii. W rozmowie poznasz historię rozwoju warszawskiego centrum, zakres realizowanych procesów oraz sposób, w jaki organizacja wspiera biznes na całym świecie.Rozmawiamy również o tym:·         czym zajmuje się Elekta Business Services,·         jakie procesy realizuje GBS,·         jak wygląda praca w międzynarodowym centrum usług wspólnych,·         dlaczego automatyzacja i AI nie zawsze rozwiązują wszystkie problemy,·         jak wykorzystywany jest Microsoft Copilot oraz własne rozwiązania automatyzacyjne,·         jakie wyzwania stoją przed nowoczesnymi centrami GBS,·         jakie kompetencje są dziś najbardziej potrzebne w sektorze SSC/GBS.To odcinek dla wszystkich zainteresowanych branżą SSC, BPO, GBS i GCC, nowoczesnymi usługami dla biznesu, transformacją procesów, automatyzacją, sztuczną inteligencją oraz rozwojem centrów usług wspólnych w Polsce.Miłego słuchania!  Linki:Mariusz Pietrzak na Linkedin - https://www.linkedin.com/in/mariuszpietrzak/Elekta - https://www.elekta.com/  ****************************  Nazywam się Wiktor Doktór i na co dzień prowadzę Klub Pro Progressio https://proprogressio.com/pl/dzialalnosc/klub-pro-progressio/1 – to społeczność wielu firm prywatnych i organizacji sektora publicznego, którym zależy na rozwoju relacji biznesowych w modelu B2B. W podcaście BSS bez tajemnic poza odcinkami solowymi, zamieszczam rozmowy z ekspertami i specjalistami z różnych dziedzin przedsiębiorczości.Zapraszam do odwiedzin moich kanałów na:YouTube - https://www.youtube.com/@wiktordoktor Facebook - https://www.facebook.com/wiktor.doktor LinkedIn - https://www.linkedin.com/in/wiktordoktor/ Moja strona internetowa - https://wiktordoktor.pl/ Możesz też do mnie napisać. Mój adres email to - kontakt(@)wiktordoktor.pl   ****************************  Patronami Podcastu “BSS bez tajemnic” są: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-hillway-training/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński - https://www.linkedin.com/in/damian-rucinski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski - https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Wiktor Doktór Jr. - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/  Hubert Antczak - https://www.linkedin.com/in/hubert-antczak/Wspaniali ludzie, dzięki którym pojawiają się kolejne odcinki tego podcastu.  Ty też możesz wesprzeć rozwój podcastu na: Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Buy me a coffee - https://www.buymeacoffee.com/wiktordoktor Buycoffee.to - https://buycoffee.to/wiktordoktor Become a supporter of this podcast: https://www.spreaker.com/podcast/bss-bez-tajemnic--4069078/support.

AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to Colombia's biggest service providers, here's what businesses keep getting wrong—and what great customer experience actually looks like. Do you think AI has improved customer service, or made it more frustrating? Let me know in the comments. #bpro #cxsummit #colombiaWatch the video version here: https://youtu.be/3lVvrmR45ysWhere to find meWebsite: cognitivebusiness.news/LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/writeCheck out my other YouTube Channels:Loren Moss: https://www.youtube.com/@LorenMossCognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShortsFinance Colombia: https://www.youtube.com/@FinancecolombiaFinance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShortsThe Clerisy: https://www.youtube.com/@theclerisywithlorenmossThe Clerisy Shorts: https://www.youtube.com/@ClerisyShortsEmpleo Bilingüe: https://www.youtube.com/@EmpleoBilingueRead more at Finance Colombia: https://www.financecolombia.com/ Subscribe to Finance Colombia for free: https://www.fcsubscribe.com/ Read more at Cognitive Business News: https://cognitivebusiness.news/ The place for bilingual talent! https://empleobilingue.com/ More about Loren Moss: https://lorenmoss.com/write Contact us: https://unidodigital.media/contact-unido-digital-llc/

Ever wanted to pull a six-figure profit out of a property without ever swinging a hammer, dealing with a tenant, or managing a single contractor? Welcome to the lucrative world of Texas reverse mortgage note investing. In this episode of 50 Note Deals in 50 Days, host Scott Carson breaks down a fascinating, real-time case study on a Texas reverse mortgage (HECM) foreclosure deal currently sitting on his desk. Scott walks you step-by-step through a non-performing loan on a vacant, highly equity-rich property in Wichita Falls, Texas. You will learn how buying the debt—instead of the physical real estate—allows you to structure a deal that can yield a massive 80% annualized ROI in a fast foreclosure state like Texas, or convert into an REO with a potential $113,000+ net profit. Whether you want to invest your own capital or learn how to leverage OPM (Other People's Money) using Self-Directed IRAs for infinite returns, this episode lays out the exact underwriting, numbers, and exit strategies you need to know.

Join Achyuta Ghosh and Steve Rudderham for a conversation on how GBS is being rebuilt as a true engine of enterprise value, not just a scaled shared services function. They discuss how Ecolab's “One Ecolab” strategy is reshaping GBS around nine end-to-end processes, why cost and SLAs are now table stakes rather than differentiators, and how data, AI, and talent are coming together to move the needle on customer experience, growth, and enterprise decision-making. What you'll hear: Why the traditional shared services playbook is running out of runway, and how Ecolab is positioning GBS as the connector across process, data, people, and technology. Steve draws on 15 years across Kellogg, AkzoNobel, Carrier, and his early BPO days at GECIS, and shares what he is doing three months into leading GBS at Ecolab.Key takeaways: Why cost per transaction and SLAs are table stakes, and what enterprise KPIs GBS should actually be moving. How Ecolab has organized the enterprise into nine end-to-end processes, with GBS acting as the connector between functions and geographies. How a lead-to-cash view, applied to the top 35 clients, is helping GBS improve customer experience and free up commercial time. The data-first agenda: moving customer, vendor, and financial master data from a byproduct into a true enterprise asset before scaling AI. A real example of how collecting data changed the team's prioritization of customer calls and freed capacity for higher-value work. Why running fast on AI without fixing data governance and process consistency is a common mistake, and how Ecolab is sequencing that work. The talent shift: reskilling every associate on AI and automation basics, while bringing in specialized talent in advanced analytics and AI. Why the gap between leading and lagging GBS organizations is going to widen, and what separates the two three years from now.To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/

To obtain this week's Real Estate Notes Show guest Doug Smith's information, use this link https://bit.ly/4vfnWB5In this revealing episode, we sit down with Doug, a 35-year banking veteran who survived the 2008 crash and has worked through multiple market cycles. Doug shares the insider knowledge that separates successful note investors from those who lose money on seemingly "good" deals.**What You'll Learn:**• Why pricing notes based solely on UPB or BPO is fundamentally flawed• The dual pricing methodology banks use to evaluate every note investment• How to find the real story behind every borrower (hint: check social media)• The critical difference between data tapes and collateral files• Assignment chains and allonges explained in plain English• Why ROI calculations without time factors will mislead you• Doug's compassionate approach to loan workouts that maintains borrower dignity• Market forecast: Why Doug sees major opportunity coming for note investors in 2025**Key Topics Covered:**✅ Performing vs non-performing note strategy✅ Underwriting methodology from institutional banking✅ Due diligence beyond the spreadsheet✅ Resolution toolkit for non-performing loans✅ Ethical exit strategies for struggling borrowers✅ Market cycles and upcoming opportunitiesDoug brings three decades of special assets experience, having worked with three of the world's largest banks before founding Castle Rock Capital Management and launching The Mad Lender consulting firm. His new book, "The Mad Lender's Guide to Private Lending and Note Investing," is now available on Amazon.**

Jessica Pleffken is the founder and CEO of Pleffken & Marvulle Marketing. Ana Marvulle is co-founder and managing partner. Jessica and Ana both have a long history working inside CX and BPO companies and now their specialist marketing company advises companies working in the CX environment. Both Jessica and Ana are based in São Paulo, Brazil. Jessica and Ana explain why the traditional separation between marketing and sales no longer works. BPO buyers now conduct extensive research before contacting a provider, using LinkedIn, client referrals and AI platforms such as ChatGPT, Claude and Perplexity to compare companies and build shortlists. Marketing must therefore do more than generate leads: it must establish trust, demonstrate operational capability and ensure that the company presents a clear, consistent and credible story across its website, content, sales materials and public reputation. The conversation explores how sales, marketing and operations can work as a single growth system with shared priorities and metrics. Jessica and Ana also argue that BPO companies need stronger client advocacy, genuine case studies and evidence of results rather than generic claims. Their final advice is simple: write for customers rather than industry peers, avoid unnecessary jargon and explain clearly what the company actually does. In an AI-driven buying environment, the providers that communicate with the greatest clarity and credibility will be the easiest to discover - and the easiest to trust. https://www.linkedin.com/in/jessicapleffken/ https://www.linkedin.com/in/ana-carvalhom/ https://www.linkedin.com/company/pleffken-marvulle-marketing-bpo https://www.linkedin.com/pulse/one-outsources-company-theyve-never-heard-jessica-pleffken-hosti-1na9f/ WhatsApp Summary: Mark Hillary and Peter Ryan discuss the evolving landscape of customer experience (CX) and marketing in the business process outsourcing (BPO) industry. They highlight the importance of integrating marketing and sales due to changes in client behavior, particularly the increased use of AI for shortlisting BPOs. Jessica Pleffken and Anna Marvulle from P&M Marketing in São Paulo emphasize the need for a unified growth system, shared metrics, and simple, clear communication to build trust and credibility. They stress the importance of aligning marketing and sales strategies, understanding client needs, and maintaining consistent messaging to enhance brand reputation and client acquisition.

Durante años, las empresas han intentado entender qué piensa el cliente a través deencuestas, estudios de mercado y consultorías externas. Sin embargo, mientras buscabanrespuestas afuera, ignoraban una de las fuentes de información más valiosas que yatenían dentro de la organización: las conversaciones cotidianas con sus clientes.En este episodio conversamos con David Cabrera, CEO de WiseCX, sobre cómo la inteligencia artificial está transformando el contact center de un centro de costos reactivo en una fuente de inteligencia para el negocio.Exploramos cómo llamadas, chats, reclamos y solicitudes pueden convertirse en señalesestratégicas para mejorar productos, optimizar procesos, anticipar riesgos de fuga y fortalecerla experiencia del cliente.Estas son las cuatro lecciones que nos deja esta conversación:La voz del cliente es un activo estratégico: por qué las conversaciones que antes se archivaban como registros operativos pueden convertirse en una fuente de inteligencia para entender la permanencia, el abandono y la decisión de compra.La IA transforma conversaciones en decisiones: cómo identificar patrones, emociones, fricciones y oportunidades de negocio a partir del análisis masivo de interacciones con clientes.La omnicanalidad revela la historia completa: por qué el verdadero desafío no es abrir más canales, sino conectar cada interacción para comprender el recorrido integral del cliente.El futuro de la experiencia es estratégico: cómo métricas como el Lifetime Value y el nuevo rol del talento humano están redefiniendo la relación entre servicio, rentabilidad y crecimiento.Este episodio es una invitación para los líderes que quieren dejar de ver las quejas como unproblema operativo y empezar a entenderlas como una ventaja competitiva.Porque cada conversación puede contener una alerta temprana, una oportunidad comercial ouna idea capaz de transformar el futuro de una organización. Si quieres descubrir cómo convertir la voz de tus clientes en inteligencia para crecer, innovar y tomar mejores decisiones, este episodio es para ti.Contenidos recomendadosPódcast Innovación BancolombiaEP 166. Lo barato sí puede ser memorable. Así lo logró Wingo.EP 159. La fórmula de LATAM Airlines para que la experiencia valga más que el tiqueteEP 158. El cliente no siempre tiene la razón. ¿Cómo construir una experiencia de cliente que genere valor?Blog Capital InteligenteLas empresas no fracasan por falta de datos: fracasan cuando dejan de entender a las personasEvolución del BPO: ¿cuál es su impacto en Colombia?¿Cómo está impactando la inteligencia artificial en las empresas?

This week marks the seventh session of "Rockabilly 2 Rachmaninoff," our captivating collaborative series that brings you unique insights and stories from different guests associated with the Buffalo Philharmonic Orchestra. As a reminder, new episodes in this special series drop every two months on the second Saturday. In this week's edition, we're spotlighting the Buffalo United Community Choir (BUCC) with guests Karen Saxon and George Brown. Founded in January 2023 by the BPO Diversity Council, BUCC unites the Buffalo-Niagara region through the transformative power of music. This dynamic, 100+ member choir features voices from over 50 local churches and organizations, truly embodying the spirit and rich diversity of Buffalo. Under the brilliant artistic leadership of Ella E. Robinson, Karen Saxon, and George Brown, BUCC has delivered stirring, soulful performances—collaborating with the BPO at Kleinhans Music Hall and lifting spirits across the community. The choir proudly lives by its inspiring motto: "We lift our voices in song as ONE community." I sat down with Karen and George on June 12 at the corporate offices of the Buffalo Philharmonic Orchestra for a wonderful, engaging conversation you won't want to miss. Want to learn more? You can find more information on the BUCC, including a full biography, at BPO.org

In this episode of HFS Unfiltered Stories, Saurabh Gupta, President of HFS Research, sits down with Shveta Arora, SVP & Global Head of Consulting at Cognizant, for a candid conversation about one of the most contested questions in enterprise tech right now: what does AI actually do to consulting? The consensus fear is that AI hollows out consulting. Shveta makes the opposite case, there will be more consulting because of AI, not less, and walks through the structural shifts already reshaping how the work gets delivered. Consultants are moving beyond “slideware” to vibe-code show-and-tell prototypes and working proofs of concept. Agentic transformations now demand consulting and domain expertise embedded across the entire lifecycle, not just the front end, but through build (context engineering, ontology engineering) and into run, where agent performance is continuously improved after deployment. Saurabh and Shveta dig into the model makers, Anthropic, OpenAI, and others — moving into the services market, and why Shveta sees that as the biggest possible endorsement of how valuable services are. They unpack Cognizant's concept of the “AI velocity gap”, the distance between raw model capability and the enterprise value clients can realize, and why services are the only way to close it. The conversation also brings HFS Research's “services-as-software” thesis to life, with customer service and high-volume processes like payroll and accounts payable as concrete examples of agent-run, human-managed delivery. Finally, the two tackle the hardest unsolved problems: enterprise “talent debt” (which Shveta argues leaders should tackle before technology debt), bottom-up innovation as the way to bring employees along, the broken economics of buying AI-enabled services when rate cards and token-based pricing both fall short, and how her own leadership style is shifting toward a hands-on “player coach” model. A sharp, fast-moving discussion for anyone navigating the future of consulting, BPO, and enterprise AI.

Theodora Skeadas has spent her career at the messy, consequential intersection of technology, governance, and harm reduction, long before "responsible AI" became a job title. She studied philosophy and government, witnessed the Arab Spring firsthand, spent years at Twitter facilitating the Global Trust and Safety Council, and now heads AI red teaming at Humane Intelligence while also serving as a PhD researcher at King's College London, board co-chair of the Integrity Institute, and advisory board chair of All Tech is Human. As she put it: she sleeps occasionally! We get into what red teaming is and why everyone, not just researchers and AI labs, should be doing it. We also talk about how trust and safety and AI governance are more connected than the headlines suggest, what social scoring actually means (yep, like that Black Mirror episode), the human cost of Meta pulling its content moderation contracts, what it takes to get into responsible tech right now, and how companies should be thinking about AI in hiring and performance reviews.  We didn't even get into all of our questions, so we had to do a part 2... stay tuned! Chapters 00:00 - Felicia and Rachel get into it... Knicks win, New York City, and the need for human connection 09:30 - Theo's origin story: philosophy, the Arab Spring, and landing in responsible tech 14:51 - Twitter's Trust and Safety Council, AI governance, and why they're more connected than you'd think 19:01 - Red teaming: what it is, who does it, and why everyone should be involved 24:30 - Guardrails: from social media deny lists to the EU AI Act 30:33 - Meta, BPO contracts, and the global human cost of cutting content moderation 32:34 - Social scoring: from Black Mirror to reality 37:31 - Online fraud, vulnerable populations, and the case for critical thinking 42:07 - Getting into responsible AI: honest advice for a crowded, shrinking field 50:33 - AI in the workplace and the global picture: governance, bias, language gaps, and what's next Visit us at InclusionGeeks.com to stay up to date on all the ways you can make the workplace work for everyone! Check out Inclusion Geeks Academy and InclusionGeeks.com/podcast for the code to get a free mini course.

Your contact center may be one of the most valuable targets in the enterprise supply chain. Peter Ryan speaks with Muhammad Yahya Patel, Cybersecurity Advisor at Huntress, about why cybersecurity has become a critical issue for CX leaders, contact centers, and BPO providers. He is based in Blackburn in the UK. Muhammad Yahya Patel explains why CX operations are attractive targets for cybercriminals, how outsourcers can become vulnerable points in the enterprise supply chain, and why customer data makes these environments so valuable to attackers. The conversation explores identity as the new security perimeter, the risks of underinvestment, the difference between compliance and genuine cyber resilience, and why CX organizations need proactive partners rather than just more tools. This episode is a timely reminder that cybersecurity is no longer just an IT concern. It is now central to customer trust, operational resilience, and the future of CX delivery. https://www.linkedin.com/in/mypi/ https://www.huntress.com/ Summary: Mark Hillary and Peter Ryan discuss the importance of cybersecurity in CX delivery, highlighting the vulnerabilities of CX operations within the supply chain. They reference a report by IBM, noting the average cost of a cyber attack cleanup is $5 million, which can be catastrophic for small and medium-sized businesses. Muhammad Yahya Patel from Huntress Labs emphasizes the need for proactive cybersecurity measures, advocating for partnerships that provide tailored solutions rather than just tool purchases. Patel also stresses the importance of continuous cyber resilience and compliance with evolving regulations. The conversation underscores the critical role of cybersecurity in maintaining business continuity and reputation.

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/594   King Alandy Dy, CEO and co-founder of Expedock, joins the Outsource Accelerator Podcast to explain how he built a deliberately different kind of BPO. Expedock started as a Silicon Valley software company and now sits at the centre of the AI boom. With around 400 staff and a "human-in-the-loop" model, King makes the case that the BPOs merging people with AI fastest will pull ahead of the slower-moving incumbents.   References: Website: https://www.expedock.com/ LinkedIn: https://www.linkedin.com/company/expedock/   Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry   About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Deep Dive in DDH is a three-part limited series where experts in the field of DDH have been invited to discuss the controversies in the management of hip dysplasia. Episode 1 was published in August and discussed management of DDH in infants under 6 months of age. Episode 2 was published in January and discussed the controversies in the management of developmental hip dislocations in the operating room. For the final episode we are joined by Drs. Rachel Goldstein from Children's Hospital of Los Angeles and Steve Frick from Atrium Health in Charlotte. This episode focuses on evaluation and management of residual dysplasia including nonoperative management with bracing, surveillance, and if/when to operate. Hosted by Will Morris (Scottish Rite for Children). Music by A. A. Aalto. Referenced Publications: Gans I, Flynn JM, Sankar WN. Abduction bracing for residual acetabular dysplasia in infantile DDH. J Pediatr Orthop. 2013 Oct-Nov;33(7):714-8. doi: 10.1097/BPO.0b013e31829d5704. PMID: 23812157. Swarup I, Talwar D, Sankar WN. Part-time Abduction Bracing in Infants With Residual Acetabular Dysplasia: Does Compliance Monitoring Support a Dose-dependent Relationship? J Pediatr Orthop. 2021 Feb 1;41(2):e125-e129. doi: 10.1097/BPO.0000000000001704. PMID: 33165268. Morris WZ, Kak A, Mayfield LM, Kang MS, Jo CH, Kim HKW. Does brace treatment following closed reduction of developmental dysplasia of the hip improve acetabular coverage? Bone Joint J. 2023 Dec 1;105-B(12):1327-1332. doi: 10.1302/0301-620X.105B12.BJJ-2023-0255.R1. PMID: 38035597. Albinana J, Dolan LA, Spratt KF, Morcuende J, Meyer MD, Weinstein SL. Acetabular dysplasia after treatment for developmental dysplasia of the hip. Implications for secondary procedures. J Bone Joint Surg Br. 2004 Aug;86(6):876-86. doi: 10.1302/0301-620x.86b6.14441. PMID: 15330030. Novais EN, Pan Z, Autruong PT, Meyers ML, Chang FM. Normal Percentile Reference Curves and Correlation of Acetabular Index and Acetabular Depth Ratio in Children. J Pediatr Orthop. 2018 Mar;38(3):163-169. doi: 10.1097/BPO.0000000000000791. PMID: 27261963. Haider S, Mayfield L, Kim HK, Gill CS, Sucato DJ, Podeszwa DA, Morris WZ. The Impact of Age on Outcomes Following Secondary Reconstructive Surgery for Residual Dysplasia in DDH. J Pediatr Orthop. 2026 Jan 1;46(1):e61-e66. doi: 10.1097/BPO.0000000000003067. Epub 2025 Jul 21. PMID: 40686010; PMCID: PMC12688450. Koura T, Tetsunaga T, Yamada K, Inoue T, Okuda R, Masada Y, Tetsunaga T, Okazaki Y, Ozaki T. MRI at 5 years predicts upsloping acetabular sourcil at skeletal maturity in developmental dysplasia of the hip. Hip Int. 2026 May 6:11207000261436397. doi: 10.1177/11207000261436397. Epub ahead of print. PMID: 42093127. Sucato DJ, Brabham CE, De La Rocha A, Podeszwa DA, Karol LA. Radiographic Outcome Following Treatment of Residual Hip Dysplasia with Pemberton Versus Salter Osteotomy: Comparison of Results in Patients Followed to Skeletal Maturity. J Bone Joint Surg Am. 2025 Jan 1;107(1):46-52. doi: 10.2106/JBJS.23.01346. Epub 2024 Nov 7. Erratum in: J Bone Joint Surg Am. 2025 Aug 20;107(16):e82. doi: 10.2106/JBJS.ER.23.01346. PMID: 39509475.  

Pedro Fernan is CEO & Founder at Level Up Talent Solutions.Empower your agency business with skilled, system-smart talent from the Philippines! Level Up Talent Solutions delivers Lean-Pro talents, highly trained, AI-ready, business-savvy professionals who plug into your operations and power your growth. Level Up Talent Solutions also does Recruitment Process Outsourcing to help BPO's hire great talents in volume.In this episode:00:00 Introduction01:06 Ano ang Level Up Talent Solutions?04:44 What is the startup solving? 22:06 What are stories behind the startup? 50:23 How can listeners find more information?LEVEL UP TALENT SOLUTIONSWebsite: https://lvluptalentsolutions.comFacebook: https://facebook.com/leveluptalentsolutionsTHIS EPISODE IS CO-PRODUCED BY:OneCFO: ⁠⁠⁠https://onecfoph.co⁠⁠⁠Kredit Hero: ⁠⁠⁠https://kredithero.com⁠⁠⁠Yspaces: ⁠⁠⁠https://knowyourspaceph.com⁠⁠⁠Symph: ⁠⁠⁠https://symph.co⁠⁠⁠Twala: ⁠⁠⁠https://www.twala.io⁠⁠⁠GigGenius: ⁠⁠⁠https://gig-genius.io⁠⁠⁠SkoolTek by Edfolio: ⁠⁠⁠https://skooltek.co⁠⁠⁠Red Circle Global: ⁠⁠⁠https://www.redcircleglobal.com⁠⁠⁠CHECK OUT OUR PARTNERS:Ask Lex PH Academy: ⁠⁠⁠https://asklexph.com⁠⁠⁠ (5% discount on e-learning courses! Code: ALPHAXSUP)CloudCFO: ⁠⁠https://cloudcfo.ph⁠⁠ (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)ArkoTech: ⁠⁠https://www.arkotechspacesolutions.com⁠⁠DVCode Technologies Inc: ⁠⁠https://dvcode.tech⁠⁠Argum AI: ⁠⁠http://argum.ai⁠⁠PIXEL by Eplayment: ⁠⁠https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1⁠⁠ (Sign up using Code: PIXELXSUP1)School of Profits: ⁠⁠https://schoolofprofits.academy⁠⁠Founders Launchpad: ⁠⁠https://founderslaunchpad.vc⁠⁠Hier Business Solutions: ⁠⁠https://hierpayroll.com⁠⁠Agile Data Solutions (Hustle PH): ⁠⁠https://agiledatasolutions.tech⁠⁠Smile Checks: ⁠⁠https://getsmilechecks.com⁠⁠Cloverly: ⁠⁠https://cloverly.tech⁠⁠BuddyBetes: ⁠⁠https://buddybetes.com⁠⁠Hyperstacks: ⁠⁠https://hyperstacksinc.com⁠⁠Wunderbrand: ⁠⁠https://wunderbrand.com⁠⁠Uplift Code Camp: ⁠⁠https://upliftcodecamp.com⁠⁠ (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: ⁠⁠https://youtube.com/startuppodcastph⁠⁠Spotify: ⁠⁠https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVa⁠⁠Apple Podcasts: ⁠⁠https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394⁠⁠Facebook: ⁠⁠https://facebook.com/startuppodcastph⁠⁠Patreon: ⁠⁠https://patreon.com/StartUpPodcastPH⁠⁠PIXEL: ⁠⁠https://pixel.eplayment.co/dl/startuppodcastph⁠⁠Website: ⁠⁠https://phstartup.online⁠⁠This episode is edited by the team at: ⁠⁠https://tasharivera.com⁠

Donald Berryman is the Founder & Managing Director at ProfectusCX. He is based in Florida, USA. Don writes a LinkedIn newsletter called The CX Advisor Perspective. He recently published several newsletters focused on how the enterprise to BPO relationship needs to develop - to bridge new AI technology use and also to change how BPOs charge for their services. Mark Hillary called Don to explore the issues he raised and how he sees the future of the bridge between the enterprise and BPO and the RFP supplier selection process.   ProfectusCX https://profectuscx.com/ Don Berryman - LinkedIn https://www.linkedin.com/in/don-berryman/ The CX Advisor Perspective https://www.linkedin.com/newsletters/the-cx-advisor-perspective-7460298175136911361/   Summary Mark Hillary and Peter Ryan discuss the evolving CX landscape with Don Berryman, an advisor at Bain and founder of ProfectusCX. Berryman's LinkedIn newsletter, "The CX Advisor Perspective," highlights the need for both BPOs and enterprises to adapt to AI technology. He argues that enterprises must move beyond outdated procurement methods and focus on strategic AI investments to improve customer experience. Berryman emphasizes the shift from headcount-based pricing to outcome-based models, such as per resolved issue or CSAT. He also stresses the importance of co-managed contact centers and the need for BPOs to invest in strategic people and technology to stay competitive.

Join Maria Gaitanidou, Co-Founder and CEO of Hati Health, for a deep dive into the financial and operational mechanics redefining healthcare access across Southeast Asia. In a region where nearly 40% of medical spending is paid entirely out-of-pocket, the historic hurdle isn't a lack of consumer willingness to pay—it is a hyper-fragmented, opaque, and physically inaccessible ecosystem. Drawing from her extensive career at the absolute frontier of Southeast Asia's digital finance and banking revolution, Maria is applying fintech orchestration principles to the healthcare sector. In this episode, we explore how Hati Health is constructing a unified marketplace layer that connects millions of patients to 160+ partner networks without owning a single brick-and-mortar clinic.

Legendary venture capitalist Vinod Khosla joins Mukesh Bansal on SparX, for one of the most wide-ranging and provocative conversations on the future of technology, investing, and humanity. Vinod makes bold claims: AI will replace doctors within 5 years, colleges as we know them are obsolete, space-based data centers don't make sense, India's IT and BPO industry faces an existential threat - and yet, AI may be the greatest opportunity India has ever seen. And ultimately, AI will free humanity from servitude to survival.In this episode, Vinod shares his contrarian investment philosophy, including why he wrote a $50M check to OpenAI in 2019 when it had no product, no revenue, and no business plan — and why he sent an apology letter to his LPs along with it.

Send us Fan MailThe onslaught of customer AI agents.In the next 9 to 12 months, your customer will be able to say “hey Siri, call my subscription company and cancel my plan, then chat with the ABC airline and move my flight from Tuesday to Wednesday.”The AI agent launches the call or chat. It acts on their behalf.Think about what that does to your cx volume. Interactions are going to skyrocket. This is when and why AI in your contact center stops being optional. You'll need it just to handle the sheer volume of bots coming at you.So the question becomes whether you have an AI front door. Something that can answer these calls, do the basic triage, and hand off to a human only when it actually needs one.You can still have human service for human callers but you will need Ai to handle the Ai. IMO Sla will become less and less of a core metric as bots will wait in queue and won't care. How we operate will change too. All you centers with retention lines and agents. How do you downsell or save a bot told to cancel?And it's going to be really bad at first. Customers will not be happy with the bot outcomes. They will call you back to try to fix. It will get better but it's going to be a rocky start. Volume are going up. This is one of the main things we're thinking about at Expivia. And it's exactly what we're getting ready to help our BPO customers handle.The bots are coming. The centers that planned for them win. The ones that didn't get buried. Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. Click here:expiviadigital.comFollow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelOttoQA: try.ottoqa.comExpivia: Expiviausa.com

The BPO Industry Isn't Dying. But It May Need to Reinvent Itself Faster Than Anyone Expected. Yuma AI CEO Guillaume Luccisano argues that customer experience providers must evolve from labor arbitrage specialists into AI orchestrators and systems integrators—or risk becoming irrelevant. For years, critics of the business process outsourcing industry have predicted its demise. First it was robotic process automation. Then conversational AI. Then Generative AI. Yet the industry survived every previous wave of disruption because technology changed the way work was delivered rather than eliminating the need for the service itself. In episode 420 of the CX Files, Guillaume talks to Mark Hillary about these changes and how BPOs may need to adapt. https://www.linkedin.com/in/guillaumeluccisano/ https://yuma.ai/ -------------- Summary: Mark Hillary and Peter Ryan discuss the impact of AI on the BPO industry, featuring Guillaume Luccisano, CEO of Yuma AI. Luccisano argues that traditional BPO models are outdated, emphasizing AI's potential to automate 100% of customer service within 2-3 years. He highlights Yuma AI's success in deploying AI agents since 2023, achieving automation rates up to 89%. Luccisano predicts a significant shift in the job market due to AI, suggesting BPOs must evolve into systems integrators to survive. He also notes the cost efficiency of AI, with interactions costing under $1 compared to $4-$8 for human agents. ---- The BPO Industry Isn't Dying. But It May Need to Reinvent Itself Faster Than Anyone Expected. Yuma AI CEO Guillaume Luccisano argues that customer experience providers must evolve from labor arbitrage specialists into AI orchestrators and systems integrators—or risk becoming irrelevant. For years, critics of the business process outsourcing industry have predicted its demise. First it was robotic process automation. Then conversational AI. Then Generative AI. Yet the industry survived every previous wave of disruption because technology changed the way work was delivered rather than eliminating the need for the service itself. But according to Guillaume Luccisano, founder and CEO of Yuma AI, this time may be different. Speaking on Episode 420 of the CX Files podcast, Luccisano argued that the traditional BPO model—selling customer service through large pools of human agents—is facing a challenge unlike anything it has encountered before. His view is stark: AI is no longer just helping agents do their jobs better. It is increasingly capable of doing the job itself. And if that trend continues, the industry will need to redefine its purpose. The End of the "Cost Per Interaction" Era Luccisano's company specializes in AI-powered customer service automation for retail and e-commerce brands. He claims some clients are already automating the vast majority of customer interactions. What has changed, he argues, is that AI is no longer limited to answering questions from a knowledge base. Modern AI agents can access customer records, understand context, follow workflows, execute transactions, and complete tasks. In other words, they are moving beyond information retrieval and into operational execution. This matters because the traditional BPO business model has largely been built around charging for human effort—whether measured in agents, hours, seats, or interactions. If AI can handle increasing volumes of customer contacts at a fraction of the cost, then the economics begin to shift dramatically. A contact that once required several dollars of human labor may eventually be resolved for a few cents in computing costs. Even if those figures are debated, the direction of travel is becoming difficult to ignore. The Problem Isn't Technology. It's Incentives. One of Luccisano's most interesting observations is that many outsourcing providers are already talking extensively about AI. The question is whether they are deploying AI to genuinely transform operations or merely adding enough AI to satisfy customer demand while protecting existing revenue streams. That creates an uncomfortable tension. A provider whose business depends on thousands of agents has little incentive to aggressively deploy technology that could reduce the number of agents required. As Luccisano noted, many providers find themselves caught between serving today's business model and preparing for tomorrow's. The challenge is not technical. It is organizational. And perhaps even existential. Why Investors Are Nervous The sharp decline in the share prices of several publicly traded CX providers has fuelled speculation about the sector's future. Luccisano believes investors are not simply reacting to hype. They are attempting to price in a future where customer service becomes significantly more automated, more efficient, and therefore less dependent on large labor-intensive operations. Whether investors have overreacted remains open to debate. But the market is clearly asking a difficult question: What happens to a company built around managing tens of thousands of customer service agents when customers increasingly expect AI-driven efficiency? The answer remains uncertain. But it is a question every provider now has to confront. The Hidden Complexity Most Critics Ignore To his credit, Luccisano does not dismiss the value that BPOs create today. Customer interactions are only one piece of a much larger operational puzzle. Large CX providers manage compliance requirements, regulatory obligations, security controls, multilingual operations, workforce management, governance frameworks, quality assurance, and complex integrations across dozens of markets. Replacing an individual customer service interaction with AI is one thing. Replacing the entire operational framework surrounding customer service is something else entirely. This is where many simplistic predictions about the "death of BPO" fall apart. The institutional knowledge accumulated by major outsourcing firms still has value. The question is whether that value can be repackaged. From Outsourcer to Systems Integrator Perhaps the most important idea from the conversation was Luccisano's belief that the future role of the BPO may look less like a labor provider and more like a systems integrator. Rather than selling headcount, providers could sell expertise. Rather than managing agents, they could manage AI agents. Rather than staffing operations, they could design, orchestrate, govern, optimize, and continuously improve AI-enabled customer experience ecosystems. This is a subtle but profound shift. It moves the provider higher up the value chain. The emphasis shifts from execution to orchestration. From labor to outcomes. From workforce management to intelligent systems management. Ironically, this would bring some BPOs closer to the role that companies like IBM, Accenture, and other major technology integrators evolved into years ago. A Difficult Transition The challenge, of course, is that transformation is easier to describe than to execute. Reinventing a startup is one thing. Reinventing a global organization employing hundreds of thousands of people is another. Many of today's largest CX providers are highly successful businesses with established customer relationships and predictable revenue streams. That success can become a barrier to change. The dilemma is obvious. How aggressively should a company invest in technologies that could cannibalize its own business? History suggests that incumbents often struggle with precisely this problem. The Bigger Question Perhaps the most controversial part of Luccisano's argument extends beyond outsourcing entirely. He believes AI is creating a broader economic transformation that will affect many knowledge-based professions, not just customer service. Software engineering, consulting, administration, legal services, and customer experience are all beginning to feel the effects. If he is right, then the debate is no longer about whether AI will change customer service. The debate is about how quickly institutions can adapt to a world where intelligence itself becomes abundant and inexpensive. The Future May Belong to the Adaptable The most important takeaway from this discussion is not that BPOs are doomed. In fact, Luccisano repeatedly acknowledged that some providers will survive and potentially thrive. But survival may depend on abandoning the assumption that customer service is primarily a labor business. The providers that succeed could be those that become trusted advisors, AI operators, governance experts, and systems integrators. The providers that fail may be those that continue selling people when customers increasingly want outcomes. The outsourcing industry has reinvented itself before. The question now is whether it can do so again—at the speed AI demands.

David Rickard is a partner at Everest Group. He is based in the UK. David recently visited Ethiopia for the Elevate Africa event. In this conversation with Peter Ryan David gives his take on Ethiopia and Africa more generally for CX and BPO.  https://www.linkedin.com/in/dwrickard/ https://www.everestgrp.com/ https://www.weelevateafrica.org/ --- Africa has been talked about as "the next big thing" in outsourcing for at least two decades. South Africa became a serious global CX delivery location. Egypt built a powerful multilingual BPO proposition. Kenya, Ghana, Rwanda, and several other markets are now attracting attention as buyers look beyond the traditional offshore giants. But Ethiopia is starting to enter the conversation in a more serious way. In Episode 419 of CX Files, Peter Ryan interviewed David Rickard, a partner at Everest Group, shortly after David returned from the Elevate Africa conference in Ethiopia. The conversation was valuable because David was not offering a promotional pitch. As an analyst, his job is to look at both sides of the equation: the opportunity and the obstacles.

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/591   Michael Bian, CEO of SixEleven BPO, returns to the Outsource Accelerator Podcast for another appearance as the company marks its 20th anniversary.  From a 20-agent operation in Davao to an 8,000-strong workforce across 10 offices in the Philippines, Michael reflected on what it takes to scale a BPO over two decades — and how his playbook is holding up against the AI wave.   References: Website: https://www.sixelevenbpo.com/ LinkedIn: https://www.linkedin.com/company/six-eleven-global-services-and-solutions   Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry   About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/590   Frank Prempeh, CEO of Corpshore Solutions, returned to the Outsource Accelerator Podcast to discuss the BPO's expansion into Uzbekistan, where it became the first Canadian outsourcing firm to set up. From the country's deeply multilingual workforce to AI-driven demand for non-English data annotation, Frank lays out a clear case for Central Asia as the next major outsourcing destination.   References: Website: https://corpshore.solutions/ LinkedIn: https://www.linkedin.com/company/corpshore-solutions   Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry   About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

The LSE Middle East Centre hosted the launch of Richard Barltrop's paper, 'Sudan's Current War: A Longer View on Peacemaking and Prospects'. This hybrid event launched a new paper examining the ongoing war in Sudan, which broke out in 2023. Drawing on lessons from the history of peacemaking in Sudan and comparative insights from other civil wars, the paper reflects on pathways toward ending the conflict, including the urgency of de-escalation, the need for sustained, long-term peacebuilding efforts, and the importance of Sudanese leadership and ownership in shaping a durable peace process. Richard will be joined by discussants Raga Makawi and Abdel Salam Sidahmad, and the event will be chaired by LSE's Laura Mann. Meet our speakers Richard Barltrop is a Visiting Senior Fellow at the LSE Middle East Centre researching contemporary approaches to peacemaking and peace processes. He has worked for the UN in the Middle East, North Africa and the Horn of Africa and is the author of Darfur and the International Community: The Challenges of Conflict Resolution in Sudan (IB Tauris, 2011). Abdel Salam Sidahmed is Chairperson of the Sudanese HR Monitor (SHRM) and an academic and human rights specialist with a PhD in Political Science. He previously served as Senior Human Rights Advisor to the Sudanese Prime Minister and Minister of Justice during the transitional government (2020–2021). Dr. Sidahmed brings over two decades of international human rights experience, including nine years with the Office of the United Nations High Commissioner for Human Rights, where he served as Regional Representative for the Middle East (2013–2021). Prior to that, he spent ten years at Amnesty International (1995–2005) as a Researcher and later Program Director for the Middle East and North Africa. In academia, he served as Associate Professor of International Relations at the University of Windsor in Ontario, Canada (2005–2011). Raga Makawi is a Sudanese British researcher on Sudan's civic politics and social movements at the London School of Economics. She is the ex Editor at African Arguments curating topical themes on the Sudan's, the larger Horn and the general political and social affairs of the continent at large. She is co-author of the book Sudan's Unfinished Democracy: The Promise and Betrayal of a People's Revolution and is currently working on a number of publications in edited volumes including; the sudanese revolution and authoritarianism, the sudanese social movement contribution to security sector reform and new civic formations and the future of peace politics and political settlements in Sudan. Meet our chair Laura Mann is a sociologist whose research focuses on the political economy of development, knowledge and technology. Her regional focus is East Africa (Sudan, Kenya and Rwanda) but she has also worked on collaborative research on ICTs and BPO in Asia and has conducted fieldwork in North America as part of a project on digitisation within global agriculture.

Stephanie Reeves Millner is a Global EVP at TP. She is based in Phoenix, Arizona, USA. It is worth noting from the start of this podcast episode that Stephanie is talking in a personal capacity in this interview. CX and BPO processes are usually seen as a cost to most businesses. Stephanie argues that there are a number of strategies that can be used to drive up revenue, protect existing revenue, and increase customer loyalty. Applying all these strategies together can turn a CX cost center into a revenue generation center - moving from planning service to sales. In this conversation with Mark Hillary, Stephanie explains this service to sales concept. She also talks her her use of LinkedIn video to promote and share her own ideas - why is it so valuable to share raw and unfiltered content full of original ideas? https://www.linkedin.com/in/stephaniemillner/ https://www.tp.com/   Summary: Mark Hillary and Peter Ryan discuss the shift from viewing customer interactions as a cost to recognizing their revenue-generating potential. Stephanie Reeves Millner, a global EVP at TP, emphasizes the importance of human engagement in customer care, highlighting revenue protection, creation, trust, and loyalty. She advocates for a brand performance engine over a cost center, focusing on retention, repeat purchases, and lifetime value. Millner also discusses the role of AI in augmenting human decision-making and the need for agents to have autonomy in upselling. She shares her experience with videos on LinkedIn, which have gained traction and provided valuable insights to her audience.

This episode is brought to you by our sponsor, Optinizers (https://www.optinizers.com/) — helping entrepreneurs scale smarter with world-class virtual support.Andy Cheng is an entrepreneur, business strategist, and former President of the Entrepreneurs' Organization (EO) Los Angeles Chapter who has built and scaled multiple multi‑million dollar businesses. In this episode, he's joined by Trisha, a Filipina operator and Head of Recruitment at OptiNizers, to break down how scrappy founders can stop doing everything alone and finally build the right support around them. If you've ever felt stuck at the same level—working nonstop but not really moving forward—this conversation will show you a different way to grow.In this episode we'll cover…- The moment you know you can't “DIY” your business anymore and what to do instead  - Why Andy believes your first hire should usually be an executive assistant—and how that unlocks both your business and personal life  - The difference between “connecting the dots” and truly empowering remote talent, especially Filipino professionals  - How Trisha went from BPO employee to a founder's right-hand operator helping scale a team from 2 to 20  - The most common mindset blocks founders have around delegating, and practical shifts to start letting go  - Real examples of what Filipino remote talent can own for you—EA, operations, bookkeeping, video editing, and more  

This episode is brought to you by our sponsor, Optinizers (https://www.optinizers.com/) — helping entrepreneurs scale smarter with world-class virtual support.Andy Cheng is an entrepreneur, business strategist, and former President of the Entrepreneurs' Organization (EO) Los Angeles Chapter who has built and scaled multiple multi‑million dollar businesses. In this episode, he's joined by Trisha, a Filipina operator and Head of Recruitment at OptiNizers, to break down how scrappy founders can stop doing everything alone and finally build the right support around them. If you've ever felt stuck at the same level—working nonstop but not really moving forward—this conversation will show you a different way to grow.In this episode we'll cover…- The moment you know you can't “DIY” your business anymore and what to do instead  - Why Andy believes your first hire should usually be an executive assistant—and how that unlocks both your business and personal life  - The difference between “connecting the dots” and truly empowering remote talent, especially Filipino professionals  - How Trisha went from BPO employee to a founder's right-hand operator helping scale a team from 2 to 20  - The most common mindset blocks founders have around delegating, and practical shifts to start letting go  - Real examples of what Filipino remote talent can own for you—EA, operations, bookkeeping, video editing, and more  

This week's guest, Sal Andolina, is the BPO's hottest switch-hitter in his permanent position of clarinetist, bass clarinetist and saxophonist. He has been a full-time member of the BPO for the past 21 seasons. His association with the Orchestra began in the late '70s when he was a standout performance major at the University at Buffalo as a full-scholarship student on the clarinet. Upon completion of his degree at UB under former BPO clarinetist James Pyne, Andolina pursued advanced clarinet studies with Stanley Hasty at the Eastman School of Music in Rochester and coaching with the legendary Benny Goodman in New York City. In addition to appearing as a soloist with the BPO, Andolina has been featured with the Rochester Philharmonic, the Grand Rapids Symphony, the Fresno Philharmonic, the Arts Nova Chamber Orchestra and the North American New Music Festival. More significantly, Andolina has been featured on at least 15 studio recordings, including his prized CD: "Like Benny to Me," a tribute to Goodman. Note, this episode was originally recorded on April 9, 2026 where we talked about his association with Michael Tilson Thomas. Sadly Mr. Thomas passed away on April 22, 2026.

The Enlightened Family Business Podcast Ep. 159: The Story Only Your Family Can Tell with Roy Moëd & Yvette Conn   In this episode of the Enlightened Family Business Podcast, host Chris Yonker sits down with Roy Moëd and Yvette Conn, co-founders of Lifebook Memoirs, for a rich conversation about why documenting the stories of family business founders may be one of the most underutilized tools in the entire legacy planning space. Roy's journey into this work began with a deeply personal moment — repeatedly shutting down his blind father's stories until it was almost too late — and evolved into a global enterprise that has now chronicled over 20,000 lives across the world. Yvette, with her background in financial markets and business commentary, brings the lens of the family enterprise: how the unrecorded stories of founders get distorted over generations, how family myths quietly become sources of division, and how a book chronicling the origin of a family business can give an entire management team a living framework of values to build on. Together, they explore why so many people believe their story isn't worth telling, what it actually looks like to capture a 100-year-old family business history, the surprising emotional and relational benefits that emerge when stories are finally put to paper, and why a book — not a video — remains the most powerful medium for preserving a family's truth. This is a quietly profound episode for any family business leader who has ever wondered whether the story of how it all began still matters. Episode Chapters ·       5:28   Meet Roy Moëd and Yvette Conn ·       6:07   The Genesis: A Blind Father and a Secretary Who Listened ·       9:34   From Memoir to Family Business Stories — How Lifebook Evolved ·       11:07  Who Am I to Have My Story Written? The Self-Worth Question ·       13:00  The Aha Moment: Why Every Story Is Worth Telling ·       17:42  The Value to the Reader — Not Just the Subject ·       19:00  How Founders' Stories Give the Next Gen Permission to Try and Permission to Fail ·       20:40  Passing On Values, Not Just Value ·       22:08  When the Family Story Gets Distorted — and Why It Causes Division ·       24:46  Capturing Stories of Founders Who Are No Longer Alive ·       27:21  You Can't Ensure Your Memory, But You Can Ensure Your Memories ·       30:42  How This Work Has Enriched Their Own Lives ·       37:11  What Families Ask: How Much Time Does This Actually Take? ·       39:46  Using the Book Project as a Legacy Role for a Retiring Founder ·       42:39  Why a Book Beats a Video ·       43:40  Resources and Farewell   Websites ·       lifebookmemoirs.com ·       chrisyonker.com   About Roy Moëd Roy Moëd is the co-founder of LifeBook Memoirs, which he launched in 2010 alongside his wife Yvette following extensive research at the Toronto Brain Health Institute. The company officially launched in October 2011 and secured venture capital funding in 2012. Today, over 20,000 people worldwide own a LifeBook. Roy's entrepreneurial journey began in 1978 with the founding of Pourshins Limited, which he built — starting with just £4,800 — into an international enterprise employing over 600 staff across four factories in four countries. He later re-engineered the company into a global virtual logistics and BPO provider before selling it to gategroup in 2007. Beyond business, Roy is a passionate philanthropist and advocate: he founded a polo club in Windsor, participated in the London to Sydney air race to raise money for charity, volunteered with Crisis at Christmas, and assisted with refugee relocation efforts at the Polish-Ukrainian border. He has been an active YPO member since 1991 and is deeply involved in the Parenting Community, creating forums and events focused on ageing parents. About Yvette Conn Yvette Conn co-founded LifeBook Memoirs in 2011 after a distinguished career in financial markets. After earning her Economics degree from the University of Bath, she entered the City of London — then still heavily male-dominated — and rose through the ranks at Laurie Milbank and later Investec, becoming one of the first female partners in the City and a member of the London Stock Exchange. Today, alongside her role at LifeBook, she leads the company's prestigious OPUS Division, which works with individuals, families, and founders to capture their life journeys and preserve their legacies for future generations. Yvette's rare combination of financial rigour and emotional intelligence allows her to guide clients through the storytelling process with warmth, discretion, and authenticity. As she puts it: "While a balance sheet tells you what a family owns, a story tells you who they are."

Oh, yes. There will be blood. Spring Into Sequels continues with 2005's SAW 2. A group of strangers awakens inside a sealed house rigged with intricate traps, forced to confront their past misdeeds in order to survive. Meanwhile, detectives race against time on the outside as they attempt to stop the elusive Jigsaw killer and understand the rules of his latest game. Also this week: This film's terrible :talk to the manager: haircut, Ben loves cool raves, Lance has a new BPO movie idea, and who is Jigsaw's favorite member of the Jackass crew? All this--and a whole lot more--on this week's episode of NEON BRAINIACS!! "Those who do not appreciate life do not deserve life." ----- Check out our Patreon for tons of bonus content, exclusive goodies, and access to our Discord server! ----- Saw 2 (2005) Directed by Darren Lynn Bousman Written by Leigh Whannell and Darren Lynn Bousman Starring Leigh Whannell, Shawnee Smith, Erik Knudsen, Franky G, Glenn Plummer, and Donnie Wahlberg ----- 00:00 - Intro & Opening Banter 03:11 - "Project Hail Mary" Non-story Spoiler Talk 08:37 - Banter Continues 26:33 - "The Shpiel" 50:28 - Film Breakdown 01:55:44 - Stump The Brianiacs & Outro

Stop Being a Crybaby: Are You Working the Deal or Waiting for a Miracle?The year is 2026, and the real estate market isn't what it was last year, let alone five years ago. If you find yourself struggling to close deals or complaining about a lack of funding, it's time for a serious reality check. In this episode, Scott Carson dives deep into the "mental side" of the business, stripping away the excuses that keep investors paralyzed. Whether you're a seasoned pro or a new realtor looking for distressed opportunities, the message is clear: Your success is directly tied to your marketing volume.Scott takes us back to his darkest days in 2009—living in a $400-a-month room, eating canned beans, and facing foreclosure himself. He didn't wait for a bailout or a "funding Jesus" to descend from the clouds. He hustled, expanded his market, and turned a desperate situation into a $35,000 wholesale win. If you're tired of being "sick and tired," this is the wake-up call you need to get off the sidelines and back into the game.Key Takeaways for the 2026 Market HustleExpand Your Horizons: Stop looking for deals in one tiny backyard. If your local area is dry, use the internet to market across multiple states where the inventory is actually moving.Fire Your "Old" Money Partners: If your previous investors refuse to fund distressed assets, sub-two deals, or non-performing notes, they aren't your partners anymore. You must go out and create new funding sources through aggressive networking.The 80% Rule of Sales: Most success happens after the fifth contact. Sending one email blast and giving up isn't marketing; it's laziness. You have to "carpet bomb" your message across Facebook, LinkedIn, and email databases.Leverage Case Studies: Even if you've only done a few deals, use them as proof of concept. Share your wins and your "near-foreclosures" as case studies to attract new investors.Show Up Where the Money Is: Stop avoiding the "scary" places. Go to local foreclosure auctions and REIA club meetings. The people bidding there have the cash you need; you are just one connection away from your next deal.Stop the Political Blame Game: Your bank account doesn't care who is in the White House. If you spend more time complaining about politics than you do skip-tracing leads, you are the reason you aren't succeeding.Dumbify the Deal: When presenting to new partners who don't understand the note business, break it down on a whiteboard. Show the numbers, the BPO, and the potential yield in simple terms.Conclusion: No Free LunchesAt the end of the day, you are where you are because of the decisions you've made. There is no "free lunch" in real estate. You have to be willing to make sacrifices—maybe that means stepping back from coaching soccer for a season so you can spend those two hours marketing your business.Remember Scott's $35K win: he didn't have the money to buy the note, but he had the "hustle jacket" on. He got the contract, marketed it everywhere, and closed the gap. Stop feeding yourself the "bullshit" that you aren't smart enough or good enough. Get beyond your comfort zone, take massive action, and remember: Chimichangas are for winners.Ready to get to work? Reach out to Scott, and let's see if you're ready to handle the tough questions.Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes PinterestGet Signed Up For the Next Note Buying Workshop HERE!

Stop Chasing Vendors and Start Closing Deals Are you tired of spending more time vetting vendors than you do analyzing deals? In the fast-moving 2026 real estate market, your success is defined by the strength of your team and the speed of your due diligence. Whether you are closing your first note or managing a portfolio of hundreds, having a reliable "boots on the ground" network is the difference between a high-yield win and a costly mistake. In this episode, we are pulling back the curtain on a massive national database of experts—honed over 25 years in the industry—to help you streamline your workflow and keep your overhead low.Key Topics & TakeawaysComprehensive Due Diligence Outsourcing: We are rolling out a "one-stop shop" for the essential tasks that often bog down investors. From pulling Broker Price Opinions (BPOs) and conducting thorough title work to skip tracing and lead generation, you can now leverage an established infrastructure to handle the heavy lifting across all 50 states.National Reach with Local Expertise: While Texas remains a powerhouse for investment, our network extends far beyond Austin. We discuss how to access localized experts—including mobile notaries, realtors, and title reps—who understand the specific nuances of their markets, ensuring your due diligence is accurate and culturally relevant to the asset's location.Cost-Efficiency and Competitive Pricing: One of the biggest hurdles for individual investors is the high cost of retail due diligence services. We break down how our leveraged relationships allow us to provide these professional services at a fraction of the cost you might be paying elsewhere, directly impacting your bottom line and increasing your ROI on every deal.A Call for Quality Vendors: This isn't just for buyers. If you are a real estate professional—a realtor, BPO agent, or service provider—we are actively looking to expand our referral network. We discuss how quality vendors can integrate into our ecosystem to provide value to a growing community of active note and REO investors.Personalized Strategy Sessions: Moving into the final stretch of the year, we are offering direct consultations to help you compare your current due diligence costs. By booking a strategy call, you can identify exactly where you are overpaying and how to refine your systems to ensure you are ready to "kick ass" through the rest of 2026.Your Path to the Top Starts with a Phone Call The year is already moving at lightning speed, and there is no room for "lazy" systems in a competitive market. If you want to close more deals with less stress, it is time to tap into a proven network of professionals who are dedicated to your success. Don't let paperwork and vendor management hold you back from the lifestyle you've been building. Watch the full video to see how these new services can transform your business, then head over to book your strategy session. Let's work together to make the rest of 2026 your most profitable chapter yet. We'll see you at the top!Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes Pinterest

Your Opportunity to Become the Bank We've got an exclusive look at a fresh "cherry-pickable" tape featuring 47 unique assets across the country. If you've been looking for a way to put "lazy" assets to work or grow your Self-Directed IRA (SDIRA) with double-digit returns, this is the breakdown you've been waiting for. We aren't just looking at spreadsheets; we are diving into the actual photos, neighborhoods, and equity positions of these properties so you can bid with confidence. Detailed Key Topics & TakeawaysDiverse Asset Mix Across 15+ States: This tape includes a strategic mixture of performing mortgages and Contracts for Deed (CFDs) in states like Florida, Ohio, Indiana, Tennessee, and Missouri. Many of these assets are owner-occupied with significant "emotional equity," meaning the borrowers have a strong incentive to stay and keep paying. The Power of Small Balance Investing: One of the most exciting aspects of this tape is the availability of assets with lower unpaid balances (UPB)—some in the $10k to $50k range. These are perfect for individual investors who want to buy for their own portfolios without the complexity of splitting equity with funding partners. Targeting High-Yield Returns: While the seller is generally looking for around 75% of the UPB, there is room to negotiate on smaller balances to ensure a legitimate return of 12% to 16%. We break down how to calculate these yields to ensure your investment meets your financial goals. Due Diligence and Visual Analysis: We've gone beyond the data to provide current photos for roughly 40 of the 47 properties. This visual breakdown allows you to assess the "pride of ownership"—looking for new roofs, landscaping, and well-maintained exteriors—before you ever spend money on a BPO or title search. Professional Bidding Etiquette: We emphasize a "no joker broker" policy. This session teaches you how to act as a professional investor, bidding for your own portfolio rather than trying to middle-man deals, which ensures you maintain a strong reputation with sellers and funds. Take Action Before the Deadline:The note market in 2026 is moving fast, and fresh tapes like this don't stay available for long. Whether you are interested in the fast eviction process of an Indiana Contract for Deed or the steady cash flow of a performing Florida mortgage, the time to conduct your due diligence is now. Watch the full breakdown to see the specific asset details, and make sure your bids are submitted by the Wednesday deadline to get priority. Don't just watch from the sidelines—go make some offers and start building your legacy as a lender! Watch the original VIDEO HERE!Book a Call with Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes Pinterest

Savanna and Tyler are answering YOUR questions in this week's Q&A and Savanna is breaking down the best anti-aging products for volume loss, including her honest first impressions of the new Skin Better Science launch that she says makes your skin look like you got filler without the needle. She gets into why this one is different from every other hyaluronic acid serum on the market, plus covers everything from BPO and retinoids to acne, pigment, and building the ultimate summer skin kit.Shop here now: https://www.savannaboda.com