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Witam Cię serdecznie w kolejnym, nieco nietypowym odcinku podcastu BSS bez tajemnic. Tym razem przygotowałem dla Ciebie coś specjalnego – nagranie, które nie będzie promowane w mediach społecznościowych. Jeśli więc tu jesteś, to znaczy, że albo subskrybujesz mój podcast, albo zaintrygował Cię temat, który sam wpadł Ci w oko. I bardzo dobrze, bo dzisiaj zabieram Cię w podróż do… Maroko.Dlaczego właśnie tam? Otóż miałem okazję uczestniczyć w wyjątkowym wydarzeniu biznesowym w Berlinie, poświęconym potencjałowi outsourcingowemu krajów afrykańskich. Wśród prezentacji szczególnie wyróżniała się ta dotycząca Maroko – kraju, który od lat rozwija się dynamicznie w obszarze nowoczesnych usług dla biznesu.W odcinku opowiadam o tym, co czyni Maroko atrakcyjnym miejscem dla inwestorów z sektora BSS: nowoczesna infrastruktura, pięć światowej klasy parków outsourcingowych, młode i dobrze wykształcone społeczeństwo (średnia wieku to zaledwie 29 lat!), znakomita znajomość języków obcych oraz solidne zaplecze edukacyjne i inżynieryjne. Nie zabraknie też informacji o ulgach podatkowych, zachętach inwestycyjnych oraz wsparciu szkoleniowym oferowanym przez państwo.Przyjrzymy się również, które międzynarodowe firmy już działają w Maroko – wśród nich znajdziesz takich gigantów jak Dell, IBM, Teleperformance, AXA czy Renault. Dowiesz się, jakie procesy są tam realizowane i na jaką skalę.Jeśli interesuje Cię świat nowoczesnych usług, globalny outsourcing i chcesz poznać mniej oczywiste kierunki inwestycji – koniecznie posłuchaj tego odcinka. Może Maroko zainspiruje także Ciebie?Zapraszam do słuchania! Kluczowe punkty rozmowy:· Maroko staje się atrakcyjnym miejscem dla inwestycji w sektorze nowoczesnych usług biznesowych, oferując różnorodne ulgi podatkowe i programy wsparcia dla firm.· Kraj ten posiada dobrze rozwiniętą infrastrukturę, w tym parki technologiczne spełniające globalne standardy oraz rozbudowaną sieć transportową, co ułatwia prowadzenie działalności gospodarczej.· Maroko może pochwalić się młodą i wykształconą populacją, z dużym odsetkiem absolwentów uczelni wyższych, co zapewnia dostęp do wykwalifikowanej siły roboczej, w tym inżynierów i specjalistów IT.. Linki:Porozmawiaj o tym odcinku ze sztuczną inteligencją – https://bbs-bez-tajemnic.onpodcastai.com/episodes/7Gjia3C9893/chat **************************** Nazywam się Wiktor Doktór i na co dzień prowadzę Klub Pro Progressio https://klub.proprogressio.pl/pl – to społeczność wielu firm prywatnych i organizacji sektora publicznego, którym zależy na rozwoju relacji biznesowych w modelu B2B. W podcaście BSS bez tajemnic poza odcinkami solowymi, zamieszczam rozmowy z ekspertami i specjalistami z różnych dziedzin przedsiębiorczości.Zapraszam do odwiedzin moich kanałów na:YouTube - https://www.youtube.com/@wiktordoktorFacebook - https://www.facebook.com/wiktor.doktorLinkedIn - https://www.linkedin.com/in/wiktordoktor/Moja strona internetowa - https://wiktordoktor.pl/Możesz też do mnie napisać. Mój adres email to - kontakt(@)wiktordoktor.pl **************************** Patronami Podcastu “BSS bez tajemnic” są:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński - https://www.linkedin.com/in/damian-rucinski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ Wspaniali ludzie, dzięki którym pojawiają się kolejne odcinki tego podcastu. Ty też możesz wesprzeć rozwój podcastu na:Patronite - https://patronite.pl/wiktordoktorPatreon - https://www.patreon.com/wiktordoktorBuy me a coffee - https://www.buymeacoffee.com/wiktordoktorZrzutka.pl - https://zrzutka.pl/j8kvarBecome a supporter of this podcast: https://www.spreaker.com/podcast/bss-bez-tajemnic--4069078/support.
Joe Selayro is Owner at J7 IT Solutions. J7 IT Solutions offers services such as software, hardware, and network infrastructure for companies. Currently, they are focusing on providing IT solutions for hotels and cooperatives in Region XII (and beyond) but have also done various software development projects in the past. Right now, they are also providing multimedia services such as video editing, creatives, and more. They are based in Tacurong City in Sultan Kudarat but serve clients anywhere in the country. This episode is recorded live at STEP APP TBI, technology business incubator in Sultan Kudarat State University in Tacurong City, Sultan Kudarat.In this episode | 01:06 Ano ang J7 IT Solutions? | 06:46 What problem is being solved? | 09:35 What solution is being provided? | 21:27 What are stories behind the startup? | 40:19 What is the vision? | 42:14 How can listeners find more information?J7 IT SOLUTIONS | Website: http://j7solution.com | Facebook: https://facebook.com/J7ITSolutionSTEP APP TBI | Facebook: https://facebook.com/DOSTTBISTEPAPPTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by: https://tasharivera.com
Global BPO Services and Flexibility Adam O'Connor from Gear Inc., a BPO company operating in 25 countries and covering 75 languages, discussed their services in customer service, trust and safety, and back-office operations. Michael highlighted the value of Gear's diverse organization for managing economic challenges across markets and supporting businesses in global expansion. Adam emphasized their flexibility in adapting to clients' needs and their expertise in navigating cultural and regulatory nuances in different markets. Business Growth and AI Implementation Michael and Adam discussed the challenges businesses face as they grow, emphasizing the importance of understanding a company's current stage and needs before implementing solutions. Adam highlighted the need to assess where a business is, identify its problems, and work collaboratively to address them. He also stressed that AI cannot fix broken processes and that businesses must first establish solid processes before expecting AI to enhance them. Adam concluded by explaining that their business model is built on client success, as it directly correlates with their own success in the low-margin, high-volume BPO industry. Customizing Playbooks for Customer Success Adam and Michael discussed the importance of customizing playbooks for different customers, emphasizing the need to understand their unique goals, outcomes, and how to blend AI with low-cost labor. Michael highlighted that AI is only as effective as the information inputted and cannot replace the complexities of human understanding within organizations. They agreed on the significance of strong infrastructure and systems to enable agility and adaptability, while also acknowledging the challenges of blind spots and misaligned perspectives within businesses. Entrepreneurial Management and Team Development Michael and Adam discussed the importance of planning and developing management skills for entrepreneurs and business owners. They highlighted the need for understanding exit strategies, building effective teams, and addressing communication gaps within organizations. Adam emphasized the significance of taking care of employees, who are the voice of the company, and the importance of investing in management training to improve employee engagement and prevent burnout. Online Safety and Employee Support Adam discussed the importance of trust and safety online, highlighting the work done to ensure safe environments on gaming and social media platforms. He emphasized the need to support employees who handle potentially distressing content, as they require specialized counseling to manage the emotional toll of their work. Michael agreed, noting that online safety should be a priority for organizations and that employees exposed to harmful content need support to cope with what they see. Both speakers stressed the importance of taking care of staff who are on the front lines of maintaining online safety. AI and Human Work Balance Michael and Adam discussed trends in business and technology, focusing on the balance between AI and human interactions. Adam predicted that businesses would find a balance between AI and human work, with AI becoming an important tool while maintaining human touchpoints. They also discussed the impact of remote work and the expansion of the global talent pool due to improved internet access in developing countries. Adam encouraged listeners to learn more about his work on LinkedIn and the company's website, http://www.gearinc.com. Adam O'Connor CCO With over 25 years of experience in sales and customer service leadership, Adam is a seasoned expert dedicated to driving business success. For the past 13 years, Adam has honed his skills in the outsourcing and BPO industry, working with both Fortune 500 companies and small to medium-sized businesses. His deep understanding of the industry, combined with a passion for innovation, has, made him a trusted partner for companies looking to optimise their operations. Adam's mission is clear: to help businesses become more cost-effective while improving profit margins without ever compromising on quality. His extensive experience across diverse industries allows him to identify unique challenges and craft tailored solutions that deliver real results. Whether working with large corporations or smaller enterprises, Adam brings a strategic approach to problem-solving, always focused on finding the most efficient and effective paths to success. He has a commitment to excellence and client satisfaction and drives this through his teams to ensure the best possible experience for customers. Website: https://gearinc.com/ LinkedIn: https://www.linkedin.com/in/adam-o-connor-54766048/
Engr. Clent Yoro is Head Engineer at RPR 1030 Corporation. Kaaren Mabel Rubin is Corporate Secretary at RPR 1030 Corporation.RPR 1030 Corporation is the first systems integrator company in Region XII bridging innovative solutions for business growth. They help the public sector and private companies in SOCCSKSARGEN adopt technological innovations and digital transformation by providing systems integration with their software and hardware infrastructure needs.This episode is recorded live at STEP APP TBI, technology business incubator in Sultan Kudarat State University in Tacurong City, Sultan Kudarat.In this episode | 01:07 Ano ang RPR 1030 Corporation? | 04:57 What problem is being solved? | 13:41 What solution is being provided? | 7:37 What are stories behind the startup? | 32:17 What is the vision? | 38:35 How can listeners find more information?RPR 1030 CORPORATION | Website: https://rprprime.com | Facebook: https://facebook.com/rprprimeSTEP APP TBI | Facebook: https://facebook.com/DOSTTBISTEPAPPTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Cześć! Tym razem biorę na warsztat świeżutki raport „Europe and the Nearshore 2025”, który przygotował Peter Ryan i jego zespół z Ryan Strategic Advisory. To tylko 12 stron, ale za to napakowanych po brzegi wiedzą i danymi o trendach nearshoringowych w obszarze usług Customer Experience.Dlaczego warto się tym zainteresować? Bo nearshoring to już nie tylko modne słowo, ale realny kierunek, w którym zmierza świat biznesu – zarówno w Europie, jak i poza nią. W raporcie znajdziemy nie tylko przegląd preferencji rynków europejskich co do lokalizacji outsourcingowych, ale też bardzo ciekawe wnioski na temat tego, co jest (a co przestaje być) ważne przy wyborze dostawcy usług CX.Opowiadam m.in. o tym:jakie lokalizacje cieszą się największym zaufaniem firm z Holandii, Niemiec, Francji, Włoch czy Wielkiej Brytanii,co firmy europejskie uważają za kluczowe atuty outsourcera – od AI w CX po compliance i analitykę klienta,dlaczego niektóre „gorące” tematy, jak impact sourcing czy metaverse, wciąż są nisko oceniane,jak globalna mapa outsourcingu ulega zmianie – w grze coraz mocniej są Karaiby, Afryka i Ameryka Południowa.Zaskoczeń nie brakuje, a dane naprawdę dają do myślenia – zarówno dostawcom usług, jak i firmom, które je kupują. Polecam Wam też samodzielnie pobrać raport – jest darmowy, wystarczy podać e-mail. Link znajdziecie w opisie odcinka.Zapraszam do słuchania – no i jak zawsze, zachęcam do subskrypcji, komentarzy i wspierania podcastu. Do usłyszenia! Kluczowe punkty rozmowy:· Raport "Europe and the Near Shore 2025" autorstwa Ryan Strategic Advisory analizuje preferencje rynkowe związane z nearshoringiem w branży Customer Experience.· Holenderskie firmy preferują Polskę, Bułgarię i Słowację jako główne lokalizacje do outsourcowania usług CX.· Włoskie firmy najchętniej korzystają z usług CX dostarczanych przez Słowenię, Chorwację i Rumunię.. Linki:Raport Europe and the Nearshore: 2025 - https://ryanadvisory.com/europe-and-the-nearshore-2025/Strona główna Ryan Strategic Advisory - https://ryanadvisory.com/Porozmawiaj o tym odcinku ze sztuczną inteligencją – https://bbs-bez-tajemnic.onpodcastai.com/episodes/VsrzseHn10I/chat **************************** Nazywam się Wiktor Doktór i na co dzień prowadzę Klub Pro Progressio https://klub.proprogressio.pl/pl – to społeczność wielu firm prywatnych i organizacji sektora publicznego, którym zależy na rozwoju relacji biznesowych w modelu B2B. W podcaście BSS bez tajemnic poza odcinkami solowymi, zamieszczam rozmowy z ekspertami i specjalistami z różnych dziedzin przedsiębiorczości.Zapraszam do odwiedzin moich kanałów na:YouTube - https://www.youtube.com/@wiktordoktorFacebook - https://www.facebook.com/wiktor.doktorLinkedIn - https://www.linkedin.com/in/wiktordoktor/Moja strona internetowa - https://wiktordoktor.pl/Możesz też do mnie napisać. Mój adres email to - kontakt(@)wiktordoktor.pl **************************** Patronami Podcastu “BSS bez tajemnic” są:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński - https://www.linkedin.com/in/damian-rucinski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ Wspaniali ludzie, dzięki którym pojawiają się kolejne odcinki tego podcastu. Ty też możesz wesprzeć rozwój podcastu na:Patronite - https://patronite.pl/wiktordoktorPatreon - https://www.patreon.com/wiktordoktorBuy me a coffee - https://www.buymeacoffee.com/wiktordoktorZrzutka.pl - https://zrzutka.pl/j8kvarBecome a supporter of this podcast: https://www.spreaker.com/podcast/bss-bez-tajemnic--4069078/support.
Amanda Quinn is the Founder and Principal of Quinn Growth Advisors. She is based in Raleigh, North Carolina, USA. In this conversation with Peter Ryan, Amanda talks about her work advising BPOs on how to build growth and develop a sales pipeline. Amanda advises focusing on deep expertise and specialization, rather than claiming to offer every single service and excelling at none of them. How can BPOs compete and leverage technology to improve what they offer to clients? https://www.linkedin.com/in/amandaquinnmalach/ https://quinngrowthadvisors.com/ SUMMARY: Mark Hillary and Peter Ryan discuss the challenges faced by BPOs (Business Process Outsourcing) in the market, emphasizing the need for specialization over generalism. They highlight the inefficiencies of BPOs claiming to offer a wide range of services without excelling in any. Amanda Quinn, founder of Quinn Growth Advisors, is introduced as a guest who advocates for BPOs to focus on niche markets and develop deep expertise. Quinn advises BPOs to identify their strengths through internal stakeholder meetings and client feedback, and to expand by adding related services or industries. She also stresses the importance of charging for value-added services and leveraging technology to enhance service delivery.
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/549 Staff Virtual On this episode of the Outsource Accelerator Podcast, host Derek Gallimore sits down with Ike Stranathan, CEO and Co-founder of STAFFVIRTUAL. They discuss the company's growth, differentiation strategy, and the future of outsourcing. Ike shares how STAFFVIRTUAL evolved from a VA startup concept to a trusted BPO partner for legal and technical clients across the globe. References: Website: https://staffvirtual.com/ Email: ike@staffvirtual.com Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Kherk Roldan is Founder & Visionary at School of Profits.School of Profits is a Filipino-led community for aspiring freelancers, VAs, agency builders, and online earners. Inside, you'll find step-by-step guides, live workshops, ready-to-use resources, and real support from fellow Pinoys. Built to help you start, grow, and earn online—together.In this episode | 01:18 Ano ang School of Profits? | 08:42 What problem is being solved? | 11:42 What solution is being provided? | 30:08 What are stories behind the startup? | 48:11 What is the vision? | 54:11 How can listeners find more information?SCHOOL OF PROFITS | Website: http://schoolofprofits.academy | Facebook: https://www.facebook.com/profile.php?id=61577771356445THIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
O BPO moderno deixou de ser apenas uma terceirização de tarefas para se tornar um parceiro estratégico das empresas. Ele contribui com inteligência de dados, revisão de processos e uso eficiente da tecnologia. A automação só gera valor quando aplicada a processos bem estruturados. A personalização é essencial, já que cada empresa tem desafios únicos. Com isso, o BPO impulsiona decisões mais qualificadas e resultados sustentáveis.Participantes:Uipiquer Gomes, Sócio e COO, Forvis Mazars.Carolina Nóbrega, Sócia Líder de Consultoria, Forvis Mazars.Adilson Ernesto Silva, Partner em BPO, Forvis Mazars.Host(s):Cassio Politi, Apresentador, Tracto.
In this episode of The Note Closers Show, Scott Carson dives into the world of infinite returns through a fascinating case study. This episode explores how to achieve above-average returns by strategically investing in performing or non-performing notes. Let's break down the key elements of this deal and understand the approach to evaluating such opportunities.Strategic Note Investment Opportunity: A performing note in Toledo, Ohio, is being offered at a significant discount, presenting an opportunity for a high return on investment. Initial due diligence is key to confirm updated valuations and potential upside.Leveraged for Strong Cash Flow: The note is owner-financed and has consistent cash flow, making it appealing. Understanding loan to value ratio and the potential future of rental revenue is crucial in determining if this deal is worth the investment.Infinite Return Potential Through Private Money: By utilizing private money lenders, the deal can be structured to minimize or eliminate the investor's personal capital, creating the potential for an infinite return on investment.Built-in Risk Mitigation Elements: The original loan included a title insurance policy, and adding a prepayment penalty can further protect against refinancing and ensure a minimum return even in early exit scenarios.Rehabbed Property with Appreciation Potential: The property has been recently rehabbed, and there is an increase in property value, as shown by a BPO. There is opportunity for refinancing and profit in the near future.This case study illustrates how to potentially achieve infinite returns through strategic note investing. By thoroughly analyzing deals, leveraging private money, and mitigating risks, investors can unlock significant profits. If you are looking to fund or buy deals like this one, then make sure to book a call with Scott to find out how you can start investing in the "Sexy Side of Real Estate" now!Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes PinterestGet Signed Up For the WCN Membership HERE!
Frank Armodia, Drex Omanio, and Elined Eve Bacalando are Co-Founders at Presscue. Presscue is an app that allows citizens to report emergencies in one press of a button. May it be crime, fire, earthquake, landslide, or any accident, Presscue efficiently connects to the appropriate office/agency, allowing fast response to come to the rescue. This episode is recorded live at ICEBOX TBI, technology business incubator in Mindanao State University - General Santos in General Santos City, Region XII.In this episode | 01:01 Ano ang Presscue? | 05:29 What problem is being solved? | 11:07 What solution is being provided? | 19:52 What are stories behind the startup? 30:11 What is the vision? | 36:20 How can listeners find more information?ICEBOX TBI | Facebook: https://facebook.com/iceboxtbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
In Episode 132 of Good Morning BSS World, I take you on a journey into the evolving BPO and GBS landscape of Georgia with a special guest, Sergo Baramia – CEO and Managing Partner at Evolvexe Group. Sergo offers a behind-the-scenes look at how Evolvexe emerged as one of Georgia's pioneering full-scope BPO providers and what makes the Georgian outsourcing market uniquely competitive.From customer service and content moderation to social media management and identity verification support, Evolvexe delivers a broad portfolio of outsourcing services tailored to global needs. Sergo unpacks why Georgia's language capabilities, international student community, and cost-efficiency make it an attractive destination for outsourcing – especially for industries like iGaming and tech support.The episode also dives into real-world operational dynamics, such as recruitment timelines, salary benchmarks, and attrition rates, offering a transparent look at what it takes to build a reliable outsourcing business in an emerging market. Learn how Evolvexe provides services in up to eight languages, attracts talent through work-from-home flexibility, and successfully serves clients across the globe — including tech giant ASUS.Whether you're exploring nearshore BPO options, interested in the Caucasus business scene, or simply love discovering new growth stories in global services, this episode will open your eyes to Georgia's untapped potential. Key points of the podcast:The BPO sector in Georgia is growing rapidly, driven by cost efficiency and a multilingual workforce.Evolvexe Group offers a range of BPO services including customer support, back office operations, and social media management, with a focus on international clients.Georgia's strategic advantage lies in its ability to provide high-quality services at competitive prices, attracting major international brands like ASUS.. Links:Sergo Baramia on Linkedin - https://www.linkedin.com/in/sergobaramia/ Evolvexe:www - https://www.evolvexe.com/FB - https://www.facebook.com/evolvexellcLinkedin - https://www.linkedin.com/company/evolvexe-llcTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/y8cp8oXNHUY/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
Alejandro Sacramento is Co-Founder at Upsell. In Upsell, you can launch your e-commerce online store in under a minute effortlessly. Upsell is a homegrown Filipino company that enables e-commerce businesses to have their online store - focusing on the affordability and ease of use of the platform. Upsell also allows easy uploading and importing of inventory from other online store builders. This episode is recorded live at ICEBOX TBI, technology business incubator in Mindanao State University - General Santos in General Santos City, Region XII.In this episode | 01:06 Ano ang Upsell? | 04:51 What problem is being solved? | 09:19 What solution is being provided? | 21:33 What are stories behind the startup? 32:43 What is the vision? | 35:41 How can listeners find more information?UPSELL | Website: https://upsell.ph | Facebook: https://facebook.com/upsellofficialICEBOX TBI | Facebook: https://facebook.com/iceboxtbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Carren Mae Yongco, Anthony Yolach Lloveras, and Reinhart Logronio are Co-Founders at Artiverse. Artiverse is a platform where Filipino artists can showcase their work, connect with the community, earn from their crafts, and stay updated on art events and workshops. Artiverse is your gateway to Filipino artistry. This episode is recorded live at ICEBOX TBI, technology business incubator in Mindanao State University - General Santos in General Santos City, Region XII.In this episode | 01:03 Ano ang Artiverse? | 04:03 What problem is being solved? | 10:28 What solution is being provided? | 24:03 What are stories behind the startup? | 40:45 What is the vision? | 44:39 How can listeners find more information?ARTIVERSE | Website: https://waitlist.artiverse.online | Facebook: https://facebook.com/OfficialArtiverseICEBOX TBI | Facebook: https://facebook.com/iceboxtbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Mike Ortegon is a customer solutions director at Yoummday. He is an American based in London and he has a focus on the global travel industry - with a long track record of leadership roles in travel companies. Mark Hillary called Mike to talk about travel. How has it recovered since the pandemic? What trends are travel companies seeing that are new for the 2020s? Are travel companies becoming more proactive in their approach to the customer experience? Why are some people around the world protesting that there is too much tourism now? Mike talked about all these issues and explored how the customer experience is integral to ensuring that customers enjoy their travel and also want to remain loyal to the hotel/airline/travel agency they are using... https://www.linkedin.com/in/mikeortegon/ https://www.yoummday.com/ SUMMARY Mark Hillary and Peter Ryan discuss the evolving travel industry with Mike Ortegon, a customer solutions director at Yoummday. They explore the impact of anti-tourism protests, the rise of multi-generational travel, and the shift from reactive to proactive customer service. Ortegon highlights the importance of automation, local experiences, and inclusivity, noting that 50% of travelers now take more than one trip annually. He also emphasizes the need for travel companies to balance technology with human touch, especially for Gen Z, and to address accessibility challenges for travelers with mobility issues. The conversation underscores the industry's focus on enhancing customer experiences and adapting to changing travel behaviors.
The Cris Lomotoan Story - Part 3Bagama't naging aktibo na sa simbahan, nagkaroon naman ng hindi pagkakaunawaan sa pagitan ni Cris at ng kaniyang Pastor dahilan upang siya ay umalis.Nagtrabaho siya sa isang BPO company bilang call center agent. Hindi naging madali kay Cris na manindigan sa kaniyang pananampalataya nang masubok siyang muli sa bisyo na matagal na niyang tinalikuran. Muli nga ba siyang babalik sa maling gawain?Support CBN Asia today!https://www.cbnasia.com/giveSupport the show
In this episode of Good Morning BSS World, I connect across the Atlantic with Ahmed Refky, CEO of Planovate — an advisory firm based in Orlando, Florida, specializing in the CX and BPO sectors. With more than 25 years of global experience, Ahmed brings a wealth of insights on growth strategies, market entry, offshoring, and scaling for companies seeking to expand their customer experience operations.Drawing from his recent visit to Georgia, a rising star among emerging outsourcing destinations, Ahmed outlines the fundamentals of how markets - both new and mature - can position themselves to attract clients and investors. He stresses the importance of defining a clear value proposition, building strong people-first teams, and developing credible client references before profitability.We explore two key scenarios: how emerging destinations can become visible to global investors, and how established service providers can assess when and where to expand. From nailing down go-to-market strategies to balancing nearshore and offshore models, Ahmed provides practical frameworks based on real-world consulting experience.Crucially, Ahmed reminds us: “Relationships can't be built behind screens.” He urges stakeholders to blend physical presence with digital engagement, and avoid the trap of overselling. Whether you're a country looking to attract FDI or a BPO aiming to scale abroad, this episode is packed with actionable takeaways.Tune in for strategic insights, market dynamics, and real-world success stories that can help guide your next move in the global CX and BPO landscape. Key points of the podcast:Identifying and focusing on a clear value proposition is crucial for both emerging destinations and service providers to attract and retain clients effectively.Building strong, face-to-face relationships and understanding cultural affinities are essential components for successful client engagement and business growth.Overselling capabilities can damage trust and reputation, making it vital to accurately represent what can be realistically delivered. Links:Ahmed Refky on Linkedin – https://www.linkedin.com/in/ahmedrefky/Planovate - https://www.planovate.com/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/nznooWH2LTo/chat **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
With Colombia recognized as a top BPO destination, TTEC is now hiring bilingual customer service reps at its Bogotá office. Earn a competitive salary and join an award-winning workplace culture that prioritizes work-life balance. Learn more at: https://www.ttecjobs.com/en/job/bogota/bilingual-customer-service-representative-english-spanish/44028/83270635072 TTEC City: Austin Address: 100 Congress Avenue Website: https://www.ttecjobs.com/en
Noel Gunay is Project Leader at ICEBOX TBI. ICEBOX TBI is a technology business incubator based in Mindanao State University - General Santos in General Santos City, Region XII. ICEBOX TBI is a DOST-assisted TBI supporting smart systems startups, providing mentorships, networks, office spaces, and more to their incubatees. Watch the episode to learn more about the services that ICEBOX TBI provides for startups! This episode is recorded live at ICEBOX TBI, technology business incubator in Mindanao State University - General Santos in General Santos City, Region XII.In this episode | 01:14 Ano ang ICEBOX TBI? | 06:14 What services are provided by the incubator? |15:08 Who are notable startups supported by the incubator? | 17:45 How can interested startups join? | 21:38 What is the story behind the incubator? | 25:10 How is the startup ecosystem in General Santos? | 40:07 What are future plans for the incubator? | 45:23 How can listeners find more information?ICEBOX TBI | Facebook: https://facebook.com/iceboxtbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Alyssa Vallejos is Operations Head at OJT Connect. OJT Connect is a philanthropic project founded by tech entrepreneur Romel Romero, based in San Diego, California. Recognizing the job skills mismatch in the Philippines, he envisioned a platform that bridges the gap between students and meaningful on-the-job training opportunities.In this episode | 01:44 Ano ang OJT Connect? | 06:26 What problem is being solved? | 13:07 What solution is being provided? | 31:32 What are stories behind the startup? | 45:05 What is the vision? | 51:04 How can listeners find more information?OJT CONNECT | Website: https://ojtconnect.com | Facebook: https://facebook.com/ojtconnectTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Businesses everywhere are raving about BPO, but why, exactly? Explore how outsourcing your data entry procedures could save you hundreds of man-hours and thousands of dollars every month. Learn more at https://bridgehiring.com Bridge Hiring City: Parowan Address: 41 N Main St Website: https://www.bridgehiring.com
In 130 episode of Good Morning BSS World, I reconnect with Rod Jones, patron and co-founder of the Africa Federation of GBS Associations, to explore the latest developments in Africa's rapidly expanding Global Business Services (GBS) landscape. Broadcasting from Johannesburg, Rod provides a regional update across Southern, Northern, Western, Eastern, and Central Africa. From the YES youth employment program in South Africa and government-backed strategic roadmaps in Ghana and Rwanda, to massive foreign investments flowing into Egypt, this episode paints a vivid picture of a continent on the rise in the BPO/GBS space. Highlights include:Egypt's booming CX sector with Concentrix, IGT Solutions, and VXI targeting nearly 50,000 new jobs by 2028.Cameroon's surprising BPO potential, including a multilingual workforce and 400,000 German speakers!Ghana's 5-year GBS development plan with full governmental endorsement.Ethiopia and Rwanda's structured approaches to national GBS strategy and incubation.The formation of new country-level associations and a forthcoming advisory board of global GBS leaders.Rod also touches on international interest in Johannesburg as a future BPO hub and plans for the Africa Federation's high-level gathering in Addis Abeba this September. Tune in to discover why Africa is becoming a powerhouse for global outsourcing and how collaboration, innovation, and investment are transforming its GBS landscape. Links:Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/Africa Federation of GBS Associations - https://africagbsfederation.org/Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=allTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/uXomTVdxgZj/chatElevate Africa - https://www.weelevateafrica.org/Follow the Leaders - https://followtheleaders.pl/ **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż - https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach - https://www.linkedin.com/in/igortkach/ If you like my podcasts give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
Jon Florence is the SVP of Industry Solutions at Xima Software. He is based in South Jordan, Utah. Xima is a contact center software company that is focused on AI solutions. Peter Ryan called Jon to discuss AI in CX. Beyond the hype, how can companies managing their own CX and BPOs all benefit from the use of AI in the contact center? What are the genuine and practical use cases that move the dial and which claims are just hype? What can you really do with AI today? https://www.linkedin.com/in/jon-florence-67019a79/ https://ximasoftware.com/ SUMMARY: Mark Hillary and Peter Ryan introduce Jon Florence, SVP of Industry Solutions at Xima Software. Jon explains his role in integrating AI into customer experience solutions. They delve into the hype cycle of AI, comparing it to the VoIP boom, and emphasize the importance of understanding business needs before implementing AI. Jon advises starting with simple AI tools like speech analytics and messaging bots, and stresses the need for certified integrations. He also highlights the importance of testing AI capabilities and ensuring long-term vendor stability to avoid future consolidation issues.
Jed Agayan is Founder at OMMU. OMMU is an online platform where creators and enthusiasts can collaborate together to organize events or simply just meet up. OMMU, from the word community, aims to bring everyone together - organizers, suppliers, equipment providers, consumers, and everyone concerned in any niche or advocacy. This episode is recorded live at ICEBOX TBI, technology business incubator in Mindanao State University - General Santos in General Santos City, Region XII.In this episode | 01:27 Ano ang OMMU? | 03:26 What problem is being solved? | 12:19 What solution is being provided? | 20:54 What are stories behind the startup? | 39:48 What is the vision? | 42:16 How can listeners find more information?ICEBOX TBI | Facebook: https://facebook.com/iceboxtbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
What's on your mind? Let CX Passport know...What does customer experience look like in Ghana — and across Africa?In this *Greatest Hits* episode of CX Passport, Kojo Hayford takes us on a journey through customer experience transformation on the African continent. Kojo is the Founder and CEO of eSAL LLC, a firm leading the charge in Business Process Outsourcing and CX innovation in Ghana and beyond.Originally aired as E181, this conversation resonated because of Kojo's clarity, passion for talent development, and honest perspective on what it takes to build something meaningful and sustainable in a growing economy.CHAPTERS 00:00 Demographic dividend in Africa 01:40 Why Kojo founded eSAL 04:30 Customer experience in the Ghanaian context 08:42 Opportunities for BPO in Africa 13:55 Developing talent and future leaders 18:50 Serving global brands from Africa 21:40 First Class Lounge 26:45 Leadership and authenticity 30:10 Lessons from his father's legacyEpisode resources: Connect with Kojo Hayford on LinkedIn: https://www.linkedin.com/in/kojo-hayford Learn more about eSAL: https://www.esal.llcIf you like CX Passport, I have 3 quick requests:✅ Subscribe to the CX Passport YouTube channel https://www.youtube.com/@cxpassport ✅ Join other “CX travelers” with the weekly CX Passport newsletter https://cxpassport.kit.com/signup ✅ Bring
Alexandra de Castro is CEO at Auxera. Paul Steven Vidal is Programmer at Auxera. Auxera is innovating emergency healthcare response. They are currently prototyping an app that allows for one-tap emergency reporting with medical data access to help emergency responders prevent unnecessary deaths and save more lives. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 00:00 Introduction | 01:39 Ano ang Auxera? | 09:00 What problem is being solved? | 11:51 What solution is being provided? | 29:59 What are stories behind the startup? | 46:37 What is the vision? | 52:55 How can listeners find more information?UB CBI | Website | https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
In this episode of The Ugandan Boy Talk Show, we sit down with Michael Niyitegeka, a trailblazer in Uganda's tech and education space, to explore the future of Business Process Outsourcing (BPO) and how it's transforming job opportunities for Ugandan youth.Michael, the Program Director at Refactory and Country Manager of ICDL Africa in Uganda, shares his insights on:✅ What BPO is and its potential for Uganda✅ Uganda's 5-year vision for BPO and youth employment✅ How AI and automation will reshape the job market✅ What the Ministry is doing to help youth tap into BPO opportunities✅ How rural and underprivileged communities can benefit from digital skilling✅ Real success stories of Ugandan youth thriving in BPO careersWith nearly 20 years of experience in leadership, tech, and education, Michael brings a wealth of knowledge and practical advice for anyone looking to understand the intersection of technology, youth empowerment, and digital transformation in Uganda.
This week, prepare to embark on a new musical journey that marks the exciting debut of "Rockabilly 2 Rachmaninoff," a captivating new series In the Flamingo Lounge dropping every two months on the second Saturday. Each episode promises unique insights, featuring a special guest from the Buffalo Philharmonic Orchestra. Joining us for the inaugural episode in the series, is Ron Spigelman, an acclaimed conductor with an impressive career spanning continents and genres. A native of Australia and an honors graduate of the Royal Academy of Music in London, Ron begins the 25/26 season as the new Principal Pops Conductor of the Buffalo Philharmonic Orchestra. No stranger to the BPO, he previously served as their Associate Conductor, among other notable roles including Music Director for the Fort Worth Dallas Ballet and the Springfield Symphony. He's also been Principal Pops Conductor for both the Fort Worth and Syracuse Symphonies. Ron's conducted everything from symphonic works, ballet, and opera to musical theater and over 30 live-to-film productions, including all eight Harry Potter films! He's shared the stage with a diverse array of artists, from classical virtuosos to pop icons like James Taylor, Leslie Odom Jr., and Gladys Knight. Beyond the baton, Ron is deeply committed to the community. He's board president of Harmony Project Tulsa, bringing music education to underSERVED youth. Ron recently graduated summa cum laude from Arizona State University, receiving a prestigious dean's medal. He lives in Tulsa with his wife, Laura, and their six children.
Ayumi Sato is CEO at EZ. Nadine Mae Lontoc is CFO at EZ. EZ is innovating fire safety through artificial intelligence. EZ is currently prototyping a robot device that can be installed in homes or offices that detects fire as early as possible and shoots fire extinguisher balls to quickly stop the fire from ravaging - preventing damage in personal lives and physical properties. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 01:15 Ano ang EZ? | 04:29 What problem is being solved? | 07:03 What solution is being provided? | 19:59 What are stories behind the startup? | 38:21 What is the vision? | 44:25 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Thomas Oronti is the CEO at Advensus. He is based in Santo Domingo, Dominican Republic. The CX Files has explored many different nearshore options in the Caribbean region, but has never explored the Dominican Republic before and yet this location has the advantage of being able to easily offer customer support in English, Spanish, and French - thanks to Haiti also sharing the island of Hispaniola. https://maps.app.goo.gl/wgpE2LoSLp9tu6TX6 Peter Ryan talked to Thomas about the growing importance of the DR in the nearshore CX and BPO sector and how Advensus strongly focuses on the role of the agent in any CX strategy. https://www.linkedin.com/in/thomas-oronti-67777a12/ https://advensus.com/ SUMMARY: Mark Hillary and Peter Ryan discuss the Dominican Republic's growing importance in the BPO and CX sectors. Thomas Oronti, CEO of Advensus, highlights the DR's unique trilingual labor pool, strong English proficiency, and robust connectivity. Advensus has grown from 100 to over 5,500 seats in 19 years, offering services like translation, collections, and customer service. The DR's stability, political reliability, and cost-effectiveness make it a premier nearshore destination. Oronti emphasizes the need for better English training programs and the potential for servicing Spanish, French, and English markets. The DR's success is attributed to its flexible workforce and strategic location.
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/546 Hubstaff In a break from our usual practice of inviting BPO leaders, this week we have Alex Schutte, SVP for Marketing at Hubstaff. Hubstaff is a well-known platform for productivity tracking, especially among remote employees. Alex and Derek discuss the incredible insights that Hubstaff has found, especially in regards to the usage and adoption of AI. References: Website: https://hubstaff.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
On This Episode: We've hit the 100-episode mark, we're looking back at how it all started. Cole Quarnberg is joined by the crew for a raw, unfiltered conversation about how far Long Range Tactics has come and where it's headed next. They look back on the matches that shaped them, the gear that's changed the game, and how real life. Kids, careers, and priorities has shifted their focus. From hot .223 loads and lightweight bipods to the burnout that comes with chasing match after match, this one's full of honest takes and plenty of laughs. Whether you've been here since day one or just found the podcast, this episode is a window into what keeps the crew going, what's changing in the sport, and why it all still matters. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor- https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
Charles Juanillas is Co-Founder at UpLabs. UpLabs is a vehicular traffic data company focusing on data collection. They currently have installed cameras in Batangas, and they are looking to work with LGUs to utilize installed CCTVs for data collection. With the data they collect, UpLabs also provides insights and analysis for validating traffic management policies as well as policies for mitigating traffic accidents. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 01:26 Ano ang UpLabs? | 02:22 What problem is being solved? | 05:12 What solution is being provided? | 31:00 What are stories behind the startup? | 48:28 What is the vision? | 54:09 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcHier Business Solutions: https://hierpayroll.comAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineEdited by the team at: https://tasharivera.com
Summary In this conversation, Amas Tenumah and Bob Furniss discuss the intersection of sports fandom and the business of contact centers, particularly focusing on business process outsourcing (BPO). They explore the reasons companies choose to outsource their customer service operations, the challenges involved, and the evolving landscape of the BPO industry. The discussion emphasizes the importance of understanding core competencies, cost savings, and the need for competent consultants in the BPO space. Takeaways The NBA Finals can evoke strong emotions and rivalries. BPOs are third-party services handling customer interactions. Cost savings is the primary reason for outsourcing. Companies often outsource to focus on their core competencies. Successful outsourcing requires understanding what to delegate. BPOs can leverage scale and technology for efficiency. Choosing the right outsourcing partner is crucial. AI is changing the landscape of customer service. Consultants with deep contact center experience are valuable. The BPO industry is evolving to include more tech services. Chapters 00:00 NBA Finals and Personal Rivalries 01:15 Understanding BPOs and Contact Centers 02:26 The Decision to Outsource 03:35 Implementing Outsourcing Strategies 06:25 The BPO Industry's Shift to AI 08:07 Core Competencies in Outsourcing 10:52 Final Thoughts on BPO and Customer Care
In 128th episode of Good Morning BSS World, I take you straight to Tbilisi, Georgia, where I am attending the BPO Leadership Summit 2025, organized by Enterprise Georgia and Ryan Strategic Advisory. Here are first impressions and exclusive insights from a day filled with high-level meetings and discoveries about Georgia's evolving BPO and IT sectors.From lightning-fast business registration (just one day!) to a welcoming labor market for foreign talent, the episode highlights why Georgia is becoming an increasingly attractive destination for global investors. You'll hear takeaways from discussions with key stakeholders like Invest in Georgia, Andersen, Cushman & Wakefield, PwC, and HR Recruitment Agency, revealing competitive tax structures, flexible hiring policies, real estate dynamics, and surprising salary benchmarks in the BPO field.I also take you to Georgia's Innovation and Technology Agency (GITA), showcasing how the country fosters startups through tech parks and national competitions. With nine innovation parks across the country, including one in Kutaisi housed in the former parliament building, Georgia proves it's serious about turning ideas into reality.Whether you're an investor, a BPO leader, or simply curious about emerging business destinations, this episode is packed with practical insights and firsthand experiences you won't want to miss. Key points of the podcast:Georgia offers an exceptionally fast business registration process, allowing new businesses to be registered within a single day.There are no limits on employing foreigners in Georgia's BPO and IT industries, making it easy for companies to bring in or hire international talent.Georgia's tax rates, including a 15% corporate income tax and a 20% personal income tax, are relatively low compared to many other countries.Links:Talk to this podcast with AI – https://gmbw.onpodcastai.com/episodes/7ZsAdUliy6Y/chatEnterprise Georgia – https://www.enterprisegeorgia.gov.ge/ka **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż – https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach – https://www.linkedin.com/in/igortkach/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
In this episode, Scott Carson breaks down a tape of 187 note assets, offering expert insights into geographic distribution, loan performance, and due diligence strategies. This is a must-listen for note investors looking to navigate the current market.Key Points Covered:Geographic Analysis:Tape covers 33 states, with a significant concentration in Texas and Florida.Strategic state selection based on foreclosure timelines.Loan Performance Breakdown:Performing, sub-performing, and non-performing notes.BK Chapter 13, Chapter 7, and modifications.Financial Metrics:Interest rates, BPO dates, and unpaid principal balance (UPB).Review of last 12 months payment history and payment amounts.Identification of non-performing assets.Discussion of BPO values and average equity.Analytical Techniques:How to determine the equity amount in a property.Calculating offering price based on equity and payment data.How to determine potential ROI based on payment data.Key Due Diligence Steps:Checking local legal balances.Analyzing legal status of foreclosures and bankruptcies.Understanding key parameters used to evaluate each loan.Conclusion:Scott Carson provides a comprehensive guide to analyzing a note tape, arming investors with the knowledge to identify profitable opportunities and make informed bidding decisions. From geographic considerations to in-depth financial analysis, this episode is a valuable resource for anyone looking to succeed in the note investing space.Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes PinterestGet Signed Up For the WCN Membership HERE!
In this special on-the-road edition of Good Morning BSS World, I report directly from the vibrant capital of Georgia – Tbilisi – where I am attending the 2025 BPO Summit. Organized by Enterprise Georgia in collaboration with Ryan Strategic Advisory, the summit brings together global BPO and ITO experts, analysts, and advisors from countries such as the US, UK, Canada, Jamaica, Ghana, Albania, Poland, and more. In this first of several episodes dedicated to Georgia, I share my early impressions of the country as a rising star in the global business services landscape.From challenges in recording his podcast at the hotel to cultural and logistical insights, this episode sets the scene for a deeper exploration of Georgia's potential as a BPO/ITO hub. Don't miss this first-hand look at why Georgia may be your next BPO destination.Stay tuned for follow-up episodes with more expert interviews and insights! Key points of the podcast:Georgia is positioning itself as a strategic hub for the BPO and IT industries, attracting experts and analysts from around the world.The BPO summit organized by Enterprise Georgia in partnership with Ryan Strategic Advisory highlights the growing interest in Georgia's potential as a business destination.Tbilisi, the capital of Georgia, is not only a cultural and economic center but also well-connected internationally, making it accessible for business travelers from various global regions.Links:Talk to this podcast with AI – https://gmbw.onpodcastai.com/episodes/R32lDG0pbB7/chatEnterprise Georgia – https://www.enterprisegeorgia.gov.ge/ka **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Anna Czyż – https://www.linkedin.com/in/anna-czyz-%F0%9F%94%B5%F0%9F%94%B4%F0%9F%9F%A2-68597813/Igor Tkach – https://www.linkedin.com/in/igortkach/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
Allysa Virrey is CEO at Cropworks. Arrabella Bayani is CTO at Cropworks. Cropworks is developing a 3D crop planner for farmers. Their app integrates supply and demand information to determine the best crop diversification for farmers and gives them the optimal crop planning in a visual presentation - matched with the shape and size of their farm. Cropworks aims to help farmers maximize their profits by proper planning. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus. In this episode | 01:12 Ano ang Cropworks? | 02:12 What problem is being solved? | 07:01 What solution is being provided? | 24:56 What are stories behind the startup? | 38:38 What is the vision? | 42:31 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by: https://tasharivera.com
man Rapetti speaks to Dominique Olivier, a columnist who’s taken a deep dive into the growth of the BPO sector and why AI, while powerful, can’t replace human empathy. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5Follow us on social media:CapeTalk on Facebook: https://www.facebook.com/CapeTalkCapeTalk on TikTok: https://www.tiktok.com/@capetalkCapeTalk on Instagram: https://www.instagram.com/CapeTalk on X: https://x.com/CapeTalkCapeTalk on YouTube: https://www.youtube.com/@CapeTalk567See omnystudio.com/listener for privacy information.
Bernadette Avellana is CEO & CFO at E-Zen. Paul Jenson is Marketing & Creative Director at E-Zen. E-Zen is aiming to develop a piezoelectric-powered smart watch - the watch can be charged from energy produced by physical stress in the body, thus having a longer battery life than other smart watches. E-Zen is also a holistic product addressing mental health issues in today's society. They also plan to develop a mental health app, in which the smart watch is integrated to, where users can seek solutions regarding mental health problems.This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 01:15 Ano ang E-Zen? | 05:01 What problem is being solved? | 10:04 What solution is being provided? | 28:46 What are stories behind the startup? | 42:08 What is the vision? | 43:50 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by: https://tasharivera.com
The National Weather Service calls for a chance of showers and thunderstorms this afternoon with a high near 80. Overnight will be mostly clear with a low around 58. There's really not a lot to report today as the world has shifted into low gear ahead of the holiday weekend. But we do have some sports. In sports, the Buffalo Bisons won 5-3 over the Rochester Redwings on Wednesday. They play again today. Afterwards, enjoy the BPO and fireworks. Always a great event.
PANEL: In Face of Stagnating Favorability Ratings, What's Next for South African Offshore CX? When Ryan Strategic Advisory published the most favorable offshore location study last May, South Africa had dropped to third position, compared to more recently topping the poll. This survey features feedback from over 800 CX decision-makers and is potentially the largest survey that explores where CX leaders will consider operations. https://ryanadvisory.com/india-is-the-most-favored-offshore-cx-delivery-point-in-2025/ India and the Philippines are now the most popular destinations, but have these giant destinations just reasserted their postiion or is something going wrong in South Africa? South Africa is still in the top three destinations, but is this slip from the top position a significant change or a blip? Peter Ryan called together a group of three experts to talk about the change in favorability and what is next for BPO and CX in South Africa... Lian Rowlands Owner and Principal Consultant at Tayma Solutions Liverpool, UK https://www.linkedin.com/in/lian-rowlands-a26119/ Steve Weston Founder of ApexCX Baltimore, MD, USA https://www.linkedin.com/in/steve-weston-1843152/ https://www.linkedin.com/company/apexcx-customer-experience-support-services/ Mark Essey CEO Custom Connect South Africa Durban, South Africa https://www.linkedin.com/in/markessey/ https://www.customconnect.com/ Summary: In the CX Files podcast episode from July 3, 2025, hosts Mark Hillary and Peter Ryan discuss the recent Ryan Strategic Advisory survey on CX technology and global services, which ranked offshore destinations for favorability. India ranked first, the Philippines second, and South Africa tied for third with Poland. The conversation features experts Lian Rowlands, Steve Weston, and Mark Essey, who discuss South Africa's decline in favorability rankings despite maintaining a strong delivery system. They highlight the need for South Africa to reinvent its value proposition, focusing on data security, compliance, and advanced technology to regain its top position. The discussion emphasizes the importance of government support, industry cooperation, and forward-thinking strategies to enhance South Africa's BPO sector.
Andrea Villanueva is the Hipster at SynCare. Marjorie Caringal is CFO at SynCare. SynCare is an app for medical records sharing aimed for public hospitals for children and babies. Syncare is currently in the ideation and development stage, working with public health clinics in Batangas. This episode is recorded live at University of Batangas Center for Business and Innovation (UB CBI). UB CBI is a technology business incubator based in University of Batangas - Lipa Campus.In this episode | 01:17 Ano ang SynCare? | 02:20 What problem is being solved? | 05:07 What solution is being provided? | 16:53 What are stories behind the startup? | 39:27 What is the vision? | 44:30 How can listeners find more information?UB CBI | Website: https://ubcbi.com | Facebook: https://facebook.com/ubcbiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Rosine Labado is Study Leader at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz. CAPSU ABI, through DA, BAR, and ACEF is nurturing agribusinesses to help grow, brand, and market their agri-products. Watch the episode to learn more about the services that CAPSU ABI provides for startups! This episode is recorded live at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz.In this episode | 01:21 Ano ang CAPSU ABI? | 03:16 What services are provided by the incubator? | 11:35 Who are notable startups supported by the incubator? | 14:10 How can interested startups join? | 17:55 What is the story behind the incubator? | 27:28 How is the startup ecosystem in Capiz? | 35:35 What are future plans for the incubator? | 39:46 How can listeners find more information?CAPSU BALAY ABI | Facebook: https://facebook.com/capsuabiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
John Ryan Crispino is Owner at Mang Lucas Mushroom Farm. Mang Lucas Mushroom Farm is a mushroom grower farm in Dumarao, Capiz, selling healthy fresh mushrooms for consumption and producing food innovations such as mushroom binagoongan and mushroom chili garlic oil. Mmmm, must try! This episode is recorded live at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz.In this episode | 01:05 Ano ang Mang Lucas Mushroom Farm? | 02:51 What problem is being solved? | 08:51 What solution is being provided? | 21:54 What are stories behind the startup? | 41:59 What is the vision? | 42:55 How can listeners find more information?MANG LUCAS MUSHROOM FARM | Facebook: https://facebook.com/profile.php?id=100077537872965CAPSU BALAY ABI | Facebook: https://facebook.com/capsuabiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Pete Jones is the founder and CEO of Grypp. He is based in the UK between London and Birmingham. Grypp is a visual platform that aims to help contact centers and the agents working within them see what their customers can see. This can be a transformative technology for many support environments and it is low cost and proven - in contrast to many of the AI projects we have covered recently on the podcast. Mark Hillary called Pete to get an ouline of the various ways in which a visual approach to CX can transform how the support process works and how this also creates opportunities for managing fraud and identity. As the conversation suggests: we need humans In CX so why are we restraining them by not allowing them to see what the customer can see? https://www.linkedin.com/in/pete-jones-gryppcorp/ https://grypp.io/about-us/ Summary: Mark Hillary and Peter Ryan discuss the evolution of visual customer experience (CX) with Pete Jones, CEO of Grypp. They highlight how visual CX, which allows agents to see customer issues in real-time, can reduce communication inefficiencies and enhance customer service. Jones shares that one in five enterprises now use visual CX, and Grypp has released 20 new innovations in the past two years. They also explore the potential of visual CX in fraud prevention and its integration with AI to improve customer interactions and operational efficiency. Jones emphasizes the importance of immediate value and the potential for significant cost savings and improved customer satisfaction.
Rodrigo Fedalgo is Founder and Chairman and Myrna Fedalgo is Co-Founder at Sta Carmen Farmers Cooperative. Sta Carmen Dumalag Farmers Marketing Cooperative is a startup farm cooperative in Sta Carmen, Dumalag, Capiz where farmers take advantage of working together to improve their sales and prevent abuse of cheap prices. For their farm, they produce coconut products under the brand of Suwak, such as virgin coconut oil, sinamak pure coconut vinegar, organic fertilizer, and more. This episode is recorded live at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz.In this episode | 01:09 Ano ang Sta Carmen Farmers Cooperative? | 07:33 What problem is being solved? | 26:42 What solution is being provided? | 33:59 What are stories behind the startup? | 51:12 What is the vision? | 58:41 How can listeners find more information?STA CARMEN FARMERS COOPERATIVE (SUWAK) | Facebook: https://facebook.com/profile.php?id=61557182232572CAPSU BALAY ABI | Facebook: https://facebook.com/capsuabiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
Joan Mae Lariza is Owner at Boris Farm. Boris Farm is a farm in Capiz that grew from having just a piggery, growing livestock, planting crops, to now producing various fruit wines (mulberry wine!) and homegrown creamy buko pie! Their wines and buko pies are available in Capiz, but aiming to be the go-to pasalubong when you go to Roxas City! This episode is recorded live at CAPSU ABI. CAPSU ABI is an agribusiness startup incubator based in Capiz State University - Burias Campus in Mambusao, Capiz.In this episode | 00:54 Ano ang Boris Farm? | 02:56 What problem is being solved? | 04:38 What solution is being provided? | 18:20 What are stories behind the startup? | 26:34 What is the vision? | 31:09 How can listeners find more information?BORIS FARM | Facebook: https://facebook.com/profile.php?id=100068580943576CAPSU BALAY ABI | Facebook: https://facebook.com/capsuabiTHIS EPISODE IS CO-PRODUCED BY:SPROUT SOLUTIONS: https://sprout.ph / https://bit.ly/SproutPayrollStarterAPEIRON: https://apeirongrp.comTWALA: https://twala.ioSYMPH: https://symph.coSECUNA: https://secuna.ioRED CIRCLE GLOBAL: https://redcircleglobal.comMAROON STUDIOS: https://maroonstudios.comAIMHI: https://aimhi.aiCHECK OUT OUR PARTNERS:Ask Lex PH Academy: https://asklexph.com (5% discount on e-learning courses! Code: ALPHAXSUP)Founders Launchpad: https://founderslaunchpad.vcAgile Data Solutions (Hustle PH): https://agiledatasolutions.techSmile Checks: https://getsmilechecks.comCloudCFO: https://cloudcfo.ph (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: https://cloverly.techBuddyBetes: https://buddybetes.comHKB Digital Services: https://contakt-ph.com (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: https://hyperstacksinc.comOneCFO: https://onecfoph.co (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: https://unawa.asiaSkoolTek: https://skooltek.coBetter Support: https://bettersupport.io (Referral fee for anyone who can bring in new BPO clients!)Britana: https://britanaerp.comWunderbrand: https://wunderbrand.comDrive Manila: https://facebook.com/drivemanilaphEastPoint Business Outsourcing Services: https://facebook.com/eastpointoutsourcingDoon: https://doon.phHier Business Solutions: https://hierpayroll.comDVCode Technologies Inc: https://dvcode.techLookingFour Buy & Sell Online: https://lookingfour.comNutriCoach: https://nutricoach.comUplift Code Camp: https://upliftcodecamp.com (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PHYouTube: https://youtube.com/startuppodcastphSpotify: https://open.spotify.com/show/6BObuPvMfoZzdlJeb1XXVaApple Podcasts: https://podcasts.apple.com/us/podcast/start-up-podcast/id1576462394Facebook: https://facebook.com/startuppodcastphPatreon: https://patreon.com/StartUpPodcastPHWebsite: https://phstartup.onlineThis episode is edited by the team at: https://tasharivera.com
On This Episode: Forget the internet myths, this episode cuts straight to the brass tacks of long-range shooting. We talk about how real-world experience beats secondhand advice every time. From barrel break-in to reloading setups and why SDs matter more than fancy gear, this one's for shooters who actually put rounds downrange. We get into why you can't trust every YouTube hero, how to sift through noise on forums, and why your gear is only as good as the time you spend on the trigger. If you've ever wondered why your groups fall apart when the wind shifts or why some brands disappear overnight, we've got answers straight from the range. This episode is all about earned confidence, proven results, and the kind of knowledge you can't buy in a box. Sponsors: Silencer Central- https://bit.ly/LRTSIcentral Their educated staff is continually updated on new government regulations for the successful purchase and registration of silencers for your needs. Because of you – Silencer Central has grown to become one of the largest Class 3 dealers. They make it their mission to obtain inventory quickly, expediting communication and approvals from the Administrative Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). They aim to simplify your silencer purchasing experience. Born Primitive/ Outdoor- https://glnk.io/p9vpq/precision-disciple use code LRT15 for 15 % off all BPO apparel. Designed, owned, and tested by Navy Seals this stuff is the answer. Go take a peek and see what they have! Modular Driven Tech- https://bit.ly/MDT_LRT The Chassis and accessory source! USED WORLD-WIDE BY HUNTERS, COMPETITION SHOOTERS, LAW ENFORCEMENT AND MILITARY PERSONNEL. A PASSION FOR PRECISION, INNOVATION, AND A CONSTANT DRIVE TO HELP THEIR CUSTOMERS. Utah Airguns- https://utahairguns.com/ Discover the best selection of air guns, optics, and accessories at Utah Airguns. Shop top brands and find everything you need for your next adventure in one convenient location. Contacts: Email: cole@teampoi.com Instagram: https://www.instagram.com/longrangetactics/ Facebook: https://www.facebook.com/longrangtacticspodcast FB Group: https://www.facebook.com/groups/1046057499086896
Hey, Note Closers! In this episode of The Note Closer Show, Scott Carson dives deep into the world of reverse mortgages and how to potentially profit from them! Scott walks through the process of evaluating a tape of 52 reverse mortgages, offering insights into identifying deals, assessing property values, and understanding the foreclosure process in different states. Learn how to analyze potential profits, estimate rehab costs, and navigate the complexities of HUD and BPOs. Whether you're a seasoned note investor or just starting out, this episode is packed with actionable information to help you make informed decisions.Here's What You'll Discover:Reverse Mortgage Overview: Understand the basics of reverse mortgages, including how they work, why they default, and the potential equity involved.Tape Analysis: Learn how to analyze a tape of reverse mortgages, including key data points like BPO, estimated full payoff, and foreclosure status.State-Specific Foreclosure Processes: Discover the differences in foreclosure timelines between states like Oklahoma and North Carolina and how that impacts your investment strategy.Valuation & Rehab: Strategies for evaluating property values, estimating rehab costs, and determining if a property is worth foreclosing on vs. selling as-is.BPO & Due Diligence: The importance of obtaining Broker Price Opinions (BPOs) and conducting thorough due diligence, including title reports and interior inspections.Profit Calculation: Walk through calculating potential profits, considering factors like money costs, closing costs, and potential returns at foreclosure auctions.Property Examples: Review of real property examples, including analysis of estimated values and rehab estimatesThe 8-9 reverse mortgages that look attractive.Don't forget to like, subscribe, and hit the notification bell so that you are the first to know about new episodes and note investing strategies!Conclusion:Evaluating reverse mortgages can be overwhelming. In this episode, Scott breaks it all down to make it manageable. Make sure to perform the due diligence to determine a property's real potential!Map of the NotesWatch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes Pinterest
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