Podcast appearances and mentions of phil fersht

In this exclusive videocast, Phil Fersht, CEO and Chief Analyst at HFS Research, speaks with Venu Lambu, CEO (Designate) at LTIMindtree, in a candid and forward-looking conversation about the future of enterprise transformation in the AI era. Venu shares his vision for leading LTIMindtree through a strategic inflection point—where AI, enterprise productivity, and outcome-driven thinking are reshaping the services landscape. He introduces a two-playbook strategy: integrating AI into traditional IT services, and reimagining business processes to unlock enterprise-wide productivity. Together, they explore how organizations can move beyond cost-centric models to become truly relevant transformation partners. Key topics discussed:Evolving from legacy IT to enterprise-wide, AI-driven productivityShifting from revenue share to client relevanceBuilding risk appetite to embrace transformative AIRedefining the role of service providers in the automation ageNavigating economic and geopolitical uncertainty with resilienceWatch now to hear how LTIMindtree is redefining the enterprise services model for the AI-powered future. Stay ahead of the curve. Subscribe for visionary research, insights, and event updates: https://www.hfsresearch.com/subscribe/

Join this deep dive into Agentic AI with Phil Fersht of HFS Research on CXOTalk episode #876. Learn about the future of AI and how it impacts business strategies.

Phil Fersht is the CEO and Principal Analyst at HFS Research. He is based in Boston, Massachusetts, USA. He recently posted this 'AI continuum' on LinkedIn: https://www.linkedin.com/posts/pfersht_rpa-genai-agentic-activity-7282865406917115904-5lrX Mark Hillary called Phil to talk about this and how AI is offering the opportunity for genuine innovation in CX and BPO. https://www.hfsresearch.com/ https://www.linkedin.com/in/pfersht/ --- March 2010 - Mark Hillary with Phil Fersht podcast https://podcasts.apple.com/us/podcast/phil-fersht-horses-for-sources/id216384010?i=1000404472875

Join us for an exclusive Fireside Chat as HFS Research CEO and Chief Analyst Phil Fersht speaks with Ritesh Idnani, CEO and MD of Firstsource. Ritesh shares valuable insights on the company's remarkable growth in the service industry and discusses how technology shifts and disruptions have shaped their journey. Don't miss this compelling discussion on AI adoption and automation and how Firstsource is integrating this technology into its operations. Subscribe to HFS Research for more thought leadership and industry insights: https://www.hfsresearch.com/contact/

In this exclusive Fireside Chat, HFS Research CEO and Chief Analyst Phil Fersht talks with Keshav Murugesh, Group CEO of WNS. Reflecting on their 14-year journey, they discuss the transformative impact of AI and generative AI on the business services industry. Keshav shares insights on navigating disruptive technologies, leveraging AI to innovate and drive business performance, and the evolving role of strategic partnerships. They also discuss the importance of ethical AI, transparency, and accountability in AI development. Don't miss this engaging dialogue on the future of AI in business and how companies like WNS are taking charge of digital transformation. Subscribe to HFS Research for more thought leadership and industry insights - https://www.hfsresearch.com/

Join us in this special Fireside Chat with Phil Fersht, HFS CEO and Chief Analyst, and Jan Gupta, President, Akkodis as they delve into the discussion of the creation and purpose of Akkodis and the impact of AI on their businesses and the engineering sector. The discussion revolved around the following topics: Akkodis: A Tech Consulting Bridge Smart Industry Future and AI's Role AI's Impact on Engineering Workforce and Recruitment Shift From Degree to Skills Economy: Opportunities and Challenges

Wipro, a leading Indian IT company, has been under the spotlight for a string of high-profile exits. CEO Thierry Delaporte's abrupt resignation before his term's end follows a trail of senior departures, including CFO Jatin Dalal and growth officer Stephanie Trautman. Can Wipro's new captain, veteran Srinivas Pallia, navigate the choppy waters? This episode of The Morning Brief podcast dives deep into Wipro's challenges. Was it a leadership crisis under Delaporte's restructuring efforts? How will global economic uncertainties impact them? Host Dia Rekhi speaks with two ace analysts - Phil Fersht of HFS Research and Peter Bendor-Samuel of Everest Group to decode the issues and explore what it'll take for Wipro, under Pallia's leadership, to reclaim its former glory as an IT bellwether. Tune in! If you like this episode from Dia Rekhi, check out her other interesting episodes on Chip Country: How Tata Group Is Powering India's $1 trillion Electronic Dream, AI in Music: Whose Voice Is It Anyway?, Google vs Apps: The 3-Year Long Fight Just Heated Up!, Apple Takes The Bite Out of The DMA, and more! Connect with our host Dia Rekhi on her social media: Twitter & Linkedin Catch the latest episode of ‘The Morning Brief' on ET Play, The Economic Times Online, Spotify, Apple Podcasts, JioSaavn, Amazon Music and Google Podcasts. Credits: The Economic Times, CNBC-TV18 (1), CNBC-TV18 (2), CNBC-TV18 (3), WIONSee omnystudio.com/listener for privacy information.

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Yusuf Tayob, Group Chief Executive– Operations at Accenture about the growing interest in generative AI in enterprise-level use cases. They also discussed the current state of data and AI in enterprises, the importance of data modernization, and the need for continuous transformation to align with the broader AI conversation. Phil and Yusuf cover a range of topics, including: enterprise AI interest and engagement evolving with generative AI in enterprise-level use cases generative AI's impact on business operations data and AI in enterprises: transformation and investment

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sandeep Dadlani - Executive VP, Chief Digital & Technology Officer at UnitedHealth Group about the flavor of the year which is GenAI and how it's changing and impacting the healthcare industry. Read the associated blog, “Be pragmatic, excited, and responsible: how to get GenAI done” here: https://www.horsesforsources.com/dadlani-getting-genai-done_dadlani_122223/

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Nigel Vaz, CEO at Publicis Sapient about his excitement for GenAI and how GenAI has evolved from predictive to creative, and how this shift could impact business efficiencies and product development. Phil and Nigel cover a range of topics, including: AI's Potential and Risks in Business. Continuous Learning with AI Tools. Digital Transformation Mindset Shift. Ethical AI Development and Impact on Businesses. AI Limitations and Ethical Considerations. Adapting to Industry Changes in Professional Services. Enterprise Tech's Future: Platform Effects and AI. Read the associated blog, “Nigel's North Star approach is guiding the GenAI path" here.

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sanjay Govil, Founder and Chairman at Infinite Computer Solutions about his personal and digital business journey. Sanjay Govil is a prominent business leader and global entrepreneur with a track record of founding and building successful businesses. In 2001, Mr. Govil founded Infinite Computer Solutions, an innovative technology solutions company engaged in digital transformation. Then in 2017, he founded Zyter, which offers a wide range of digital health products. Mr. Govil currently serves as chairman of the board for Infinite and Zyter. Both companies are headquartered in Rockville, MD. Phil and Sanjay cover a range of topics, including: How did you decide to form Infinite? What are some of the key elements that differentiate Infinite from the Tier 1s and Sub 2B+ Firms? What are your objectives for growth and are you planning on staying private? You are the owner of the Washington Freedom Cricket team. So, tell us about what caused you to buy a cricket team and how did the first season go. Do you still play cricket? What role do you play in your team playing 11? What are your takeaways from your recent state dinner at the Whitehouse?

In this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks to Alexander Rinke, Co-Founder and Co-CEO at Celonis about all things GenAI and diving into the impact of GenAI on the world of process intelligence.

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Nitin Rakesh, CEO at Mphasis about the flavor of the year which is GenAI (AI in general), and get his real and deep thoughts on whether we should be enthusiastic or scared about it.

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Cliff Justice, Partner, U.S. Leader, Enterprise Innovation at KPMG about where AI is heading at this moment and why.

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht connects with Exponential View's Founder Azeem Azhar to know how enthusiastic he is about the AI focus at the moment and where AI is heading, and why. Read the associated blog, “Azeem Azhar: Will bad processes kill your GenAI revolution?” here.

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Rajesh Subramaniam, MD and CEO, ResultsCX about the potential disruption and hype around GenAI and its impact on the IT and BPO industries and most particularly on CX services. Phil and Rajesh cover a range of topics, including: Highlighting his current role at ResultsCX as well as bringing awareness regarding the organization and how it is navigating the changes by staying relevant for its clients. What is the current trend of clients focusing on AI and the potential impact it could have on the industry? How the focus in the current environment is on costs, and that generative AI will be impactful for the industry? What do you think the BPO industry is going to do in the next maybe 12 to 18 months, to respond to this? Who do you think are going to be the winners and losers in this whole scenario? Where are you going to place your big bets, do you think, with ResultsCX? Where do you see your company going, in the next couple of years?

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Mohit Joshi, Managing Director and CEO Designate at Tech Mahindra about his personal and digital business journey. With over two decades of experience in enterprise technology software and consulting, Mohit has worked with the largest corporations in the world in driving digital transformation and building thriving businesses. He has been a Non-Executive Director at Aviva Plc since 2020 and is a member of its risk and governance and nomination committees. Prior to joining Tech Mahindra, Mohit was President of Infosys Limited. He started his career in banking with ABN AMRO and ANZ. Phil and Mohit cover a range of topics, including: Before we get into the industry talk, can you share a bit about your background? Also, have you always wanted to lead a huge global technology business? Who's been your main influence during your inexorable career rise? So, this brings us to Tech Mahindra – taking over a heritage business like this during a major time of change in our industry is a huge challenge – what will you bring to the table? You've been one of the major faces of financial services over the past decade-plus and now you've joined a company that leads in the telecom sector, so how do you plan to grow the industry focus in Tech M? Can you compete in BFS with the leaders, or will this take time? Are you enthusiastic or scared about AI? Why? How do you see software and services being impacted by GenAI? Can the current crop of leading firms change their products and delivery models to stay relevant? Do you believe white-collar jobs are under threat with Gen-AI? Do you believe our education system is going to be rocked with so many kids using it for their coursework Finally, if you had one wish for the IT services industry, what would that be?

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Ravi Kumar, CEO at Cognizant, as they discuss the state of the industry and the role of artificial intelligence, particularly GenAI, and its impact on the industry.

Join us in this special Fireside Chat with Phil Fersht, HFS CEO and Chief Analyst, and Julie Sweet, Accenture Chair and CEO, as they delve into the transformative impact of gen AI on the business landscape. Their conversation provides a unique perspective on the future of enterprise tech services and the pivotal role of GenAI in shaping it. Read the associated blog, “Entering a decade of Total Enterprise Reinvention… Julie Sweet on creating value in the Generative Enterprise” here.

On this special Fireside Chat podcast, HFS CEO and Chief Analyst, Phil Fersht, caught up with Paul Daugherty, Chief Technology & Innovation Officer at Accenture, on the potential impacts of GenAI on enterprises and the workforce; Paul has been a bastion of AI for well over a decade. Read the associated blog, “GenAI isn't just eating software, it's dining on the future of work” here: https://www.horsesforsources.com/genai-paul-daugherty_091723/

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Samir Dhir, CEO & MD at Sonata Software about his personal and digital business journey. As a business leader and technologist, Samir has a proven track record for scaling and leading large businesses and expanding into new industries and markets. He is a client-focused leader who has built and managed businesses in BFSI, Healthcare Life Science, Telecom, Media, and Hi-Tech industries. Phil and Samir cover a range of topics, including: What are the key areas Sonata Software is recommending to its clients in its data modernization strategy? We recently did a joint study, where we spoke with 500 executives across Europe and North America these were a split of tech and non-tech senior executives and those people. 68% of respondents said ineffective data capture and human error were the top reasons for poor data quality. So, what does Sonata Software advise its clients to do to fix this human error issue and improve the quality of data that they need? There is some hype around the GenAI space, but I have gathered that Sonata Software has a slightly less hyped view of where this is and how this is going impact the industry. How does Sonata Software's Platformation approach help businesses in their modernization and digital transformation journeys? According to our recent study, 17% of respondents felt the majority of their data is still unusable. So how can we work better with partners to improve this? Why do we continue to struggle with poor data capture after so many years of talking about this and trying to find the right tools to help us? We've come through a fairly tough economy but Sonata Software has seemed to be moving on quite aggressively. So, what do you think we're going to be talking about next year? Is it going to be a year of more positivity and excitement and investment or do we still have some dark times ahead of us, what do you feel?

On this special Fireside Chat, HFS CEO Phil Fersht is in conversation with Roger Lvin, President and Board Member at Hitachi Vantara about his personal and digital business journey. President and Board Member Roger leads the Digital Services Business and oversees Hitachi Vantara's global portfolio. He's based in the US and just hit two years at the company. Phil and Roger cover a range of topics, including:  So, what's new with Hitachi Vantara coming off the pandemic and all the chaotic dynamics in our industry? How are your thoughts evolving with regard to developing talent in this new era?  How are emerging areas like Gen-AI changing the picture? Hitachi Vantara is placing big bets on Vietnam and Portugal as nearshore delivery locations. Tell us more about why are you so big on these regions and what are they bringing to the table beyond more “traditional” regions. How would you sum up what the world of enterprise tech services will be like in two years' time, Roger?  How fast are things moving based on your new experiences?

Tony Filippone, Chief Procurement Officer at AXIS Capital talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 16, 2023.

Yusuf Tayob, Group CEO at Accenture Operations talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 16, 2023.

Mihir Shukla, CEO and Co-Founder at Automation Anywhere talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 17, 2023.

Ravi Kumar S, CEO of Cognizant, talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-London on March 23, 2023.

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Phani Sridhar, Senior Vice President - Strategy & Insights at iOPEX Technologies. Phil and Phani cover a range of topics, including: The personal and professional journey of Phani Sridhar What does iOPEX Technology do as a company? The Six Principles of The Autonomous Enterprise - How does a company like iOPEX helps to get a company to this place and beyond that into AI and having low governance capabilities to be affected? Did the pandemic and what's happened since the pandemic, has changed thinking within clients, customers, and services? What's next in this space (AI & Automation)? How do you look at it as you look down the road with AI adoption and how do you see it as evolving?

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Krishna Sudheendra, CEO at UST. With more than 25+ years leading high-growth organizations, Krishna Sudheendra is responsible for growing the business at scale and creating shareholder value. He is a recognized leader in the technology and services industry. He leads agile organizations with speed and leverages exceptional global talent through clear governance and transparent reporting. Phil and Krishna cover a range of topics, including: The personal and professional journey of Krishna Sudheendra Krishna, you've been CEO for coming up to four years – following your time as President and CFO. You've stewarded UST through the challenges of Covid and the economic instability the world is facing today. Are you still optimistic for the future? UST is known for the client-centricity of its work – can you tell us a little about how that is embedded within UST as an organisation, and what it means in practice? How do you anticipate clients' needs changing in IT business services over the next 2-3 years, and how is UST positioning for that? Everyone in the IT business services space knows that talent is a key battleground now; the great resignation may be over, but attracting and retaining key staff is a challenge for service providers across the globe - Do you see the talent war abating, or are we in this for the long haul? UST was recognised in '22 as Changemaker of the Year by the Global Sourcing Association for its Open Talent strategy – can you give us a quick overview of what it is that makes the Open Talent strategy such a departure from traditional approaches? EX transformation is rapidly becoming a ‘must' for enterprises competing in today's landscape – How is UST supporting clients in understanding their needs here? UST has always emphasised its values and aligns with the HFS vision that IT solutions serve business needs - Where do you see diversity, equity and inclusion as part of your employee value proposition today? What are your ambitions for the UST of the future?

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Cliff Justice, Partner, Innovation & Enterprise Solutions at KPMG on how can we move forward fast with our innovation thinking. Cliff is a leading authority on global service delivery model design and sourcing, with more than 25 years of experience in operations, technology, outsourcing, offshoring and business transformation. He has been an early leader in applying intelligent automation, robotics and cognitive technologies to business operations and services. Phil and Cliff cover a range of topics, including: The personal and professional journey of Cliff Justice The study we did where we spoke to several hundred CEOs and Presidents around innovation and 50% of them said innovation must deliver on big bets - So what are the big bets that you see enterprises are making today and are your clients delivering on that? With this kind of global assault on everything we once knew stable happening in the world right now and things are accelerating in the last few months – So how is this impacting innovation? A lot of people around are talking about decoupling and globalization shift – So how do you think the world is going to emerge from this sort of current economic that we're in? As per our recent study only 25% indicated that the CEO led the innovation agenda – So as we're heading towards chief innovation officer developing within companies how do you see it evolving? As 56% of enterprises just don't have tied together innovation strategy – So, what's your advice on how to move needle break the cycle, move forward more aggressively? What are things that you're seeing that can shake things up a bit? What's happening next? What's your advice on how companies can improve its efforts with its partners and peers to be more innovative as a system to stay ahead of the curve rather than react to the curve are you seeing?

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Ron Shamah, Chief Executive Officer, and Jesse Murray, SVP, Employee Experience at Rightpoint. Ron is a people-first leader and digital native with an accomplished consulting, agency, and client-side background. At Rightpoint, Ron is a trusted business partner who advises clients on growth and go-to-market strategies, the critical importance of customer experience, and commercial effectiveness programs in the digital transformation space. Jesse passionately evangelizes the possibilities afforded by innovative technologies and ways to deliver world-class employee experiences. As SVP of Employee Experience, he is a trusted advisor for employee experience transformations including employee engagement and retention, organizational insights, new ways of working, knowledge and search, productivity and efficiency, and digital workspaces. Phil, Ron, and Jesse cover a range of topics, including: With the "wait and watch" approach, should we expect another "great resignation" event? What is it about "start-ups or starting up" you feel is attractive and how can more established companies tap into that excitement? We're hearing more about "EX and CX alignment" but what does that really mean? Only 14% of aged 18-25 employees report being loyal and 70% overall are looking to leave, what does that mean?

On this HFS Videocast, two of the authors Phil Fersht, CEO and Chief Analyst, and Saurabh Gupta, President, Research and Advisory Services at HFS talk about the HFS Horizons Report - Automation Service Providers, 2022 which was released recently. This inaugural HFS Horizons report for automation services examines the capabilities of 18 service providers and management consultancies and paints the supplier landscape across the three HFS Horizons. In this, we assessed the service providers across a defined series of criteria: The Why: Value proposition The What: Execution and innovation capabilities The How: Go-to-market strategy So What: Market and client impact You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-automation-service-providers-2022/

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Anand Sahay, Global CEO at Xebia about the digital business journey and global expansion of Xebia. Phil and Anand cover a range of topics, including: The tech skills shortage. What is the role of gig work in IT? The emerging needs for cyber skills, data skills, etc. also, the impact of attrition in the large IT services firms and whether this helps to emerge - firms like Xebia? What about Xebia's global expansion and the demand spike we are seeing in the US versus Europe?

On this special Fireside Chat, HFS CEO Phil Fersht talks with Nigel Vaz, Chief Executive Officer at Publicis Sapient about his personal and digital business journey. In addition to serving as CEO, Nigel is a consulting leader and the author of the Wall Street Journal bestselling book titled “Digital Business Transformation.” Phil and Nigel cover a range of topics, including: Tell us more about your background and how you ended up leading a major digital leader like Publicis Sapient. What's your vision over the next few years and the role of digital on people's lives and business and how this is going to evolve with the changing work environments, the changing global business environments, and supply chain ineffectiveness? What do you think it's going to look COVID changed a lot of how we worked. Suddenly that was a big leap for us, so do you think there needs to be a platform for the next leap? Is it going to be a global recession; is it just a natural evolution of business? What do you think will be that big burning platform for change? You wrote a book, Digital Business Transformation, and covered key attributes for success in it. So, could you talk a little bit about what they are, and how leaders should be thinking as they jumpstart their transformation journeys? What is Publicis Sapient's role in Digital Business Transformation and driving value and impact? We talk about people driving impact and the workplace of the future. What do you think is going to happen in terms of work culture in the next couple of years and beyond and the impact people want to have in the workplace? How's that going to change in your view, and what are you doing to address that with your clients? What's your vision for Publicis Sapient over the next few years and the role of digital on business and people's lives?

HFS revealed its first HFS Horizons Report on Cloud Native Services. And also took a look at the Horizons Reports methodology and timeline, and cover other frequently asked questions. In addition, we also looked at the 2023 HFS research agenda. Hosting this webinar was Phil Fersht, HFS CEO and Chief Analyst. Phil was joined by President Saurabh Gupta, Chief Research Officer Elena Christopher, and Executive Research Leader Tom Reuner, author of the Cloud Native Services Horizons Report.

On this special Fireside Chat, HFS CEO Phil Fersht talks with Brendan Kiely, CEO & Co-Founder at ThinScale Technology Ltd about the CX provider's growth opportunities and downturn. Phil and Brendan cover a range of topics, including: Where are the growth opportunities for CX providers right now? And what are some of the challenges they're facing? The transition from Great Resignation to the squeeze of the recession. How CX providers are handling the downturn? What is the importance of remote/hybrid work to ease the financial burden on employees? Hybrid vs Remote: Where are CX providers leaning? How are they handling that transition, or partial transition, back on-site? BYOD vs Corporate devices: How are CX providers approaching hardware and equipping their agents, especially from a “sale-to-seat” perspective? What particular aspects of our technology stood out to the researchers to include us as a Hot Vendor?

On this special Fireside Chat, HFS CEO Phil Fersht is in conversation with Sunil Mittal, CEO at Movate where Sunil shares the big news of rebranding and renaming CSS Corp and the overall rebranding journey. Phil and Sunil cover a range of topics, including: What's the new name of CSS Corp and why did you rebrand it? What does the new name signify? What is the vision behind the directly on-demand acquisition, and how does this strengthen your go-to-market? Do you feel that the directly on-demand app is really bringing new capability, and access to talent in this economy? So how effective are you finding this? How does the future direction plan look like after rebranding?

On this special Fireside Chat, HFS CEO Phil Fersht talks with Avinash Misra, CEO at Skan.ai about the evolution, digital journey, and future strategy of Skan.ai Phil and Avinash cover a range of topics, including: Why is process intelligence such a topic of the area at this moment and why should people care? What is process intelligence? What's the link between RPA and process intelligence and where it is going next? Do we see much more involvement of CTOs/CIOs in automation and process intelligence now? Where is Skan.ai in its evolution and what do you think is going to happen in this whole process of the tech industry? How do we see Skan.ai fitting into the corporate tech jigsaws in a couple of years?

On this special Fireside Chat, HFS CEO Phil Fersht talks with Mike Ettling, Chief Executive Officer at Unit4 about his personal and digital business journey. Mike mentions that from his first leadership role in the Boy Scouts to executive positions in the tech industry, his career has revolved around elevating, engaging, and enabling people.

The true impact of the Great Resignation is only just beginning to wreak havoc, and managed services providers face their whole business model breaking down if they cannot move beyond cost-reduction as their core value to enterprise customers. Enterprises are more reliant on accessing third-party talent to keep their businesses functioning in today's talent-constrained world. Winning business is no longer the problem for today's service providers—it's being able to attract, train, develop and retain their talent to deliver a genuine transformational experience for enterprises. While affordability of services will always be critical, the risk of partnering with a service provider that struggles to retain its people and deliver ‘value beyond cost' has never been so perilous. This is not a temporary nuisance. The war for people to support your business operations and critical tech delivery could last for years. If you don't ensure your service provider has their act together, you could find yourself in a desperate predicament. The webinar had a discussion on these critical points: The importance of managed services in supporting the move to a connected enterprise and overall transformation and innovation activities. Looking to cost savings alone as the value proposition for managed services will not move the needle over the next decade. The need to have the same people planning and implementing managed services. This consistency is critical to ensuring seamless delivery. A look at risk, compliance, and cybersecurity—the key areas in which companies are expanding their managed services deployment—and how delivery of these services in a managed services model can exponentially increase trust. The paradox that you can't just automate your way out of the war on talent. Over the past two years, the pandemic has underscored that a more foundational shift in service delivery and process optimization is needed, and managed services can provide this bridge. Facing off on the webinar David J. Brown, Global Head of Managed Services, KPMG US, was joined by Phil Fersht, CEO and Chief Analyst at HFS, to share the findings from significant research conducted around managed services during Q4 2021.

How can Industry 4.0 advancements successfully sync with business transformation? Join a hand-picked panel of engineering/enterprise leaders and service providers plus the HFS analyst team, led by Phil Fersht, who poses the following questions: Digital engineering-led IT/OT convergence is not some sci-fi story—it's essential for survival. Then why are we still struggling with “digital transformation”? Automation, AI, analytics, blockchain, IoT, AR/VR, 5G, quantum computing… How do manufacturing organizations stay at the edge of innovation? While digital aims to address the technical debt in Global 2000 manufacturing enterprises, how do we address the ballooning process debt and talent debt across the manufacturing value chain? COVID-19 shined a light on our supply chains and illuminated the cracks that have always existed. How do we unshackle our supply chain? While engineering services have traditionally operated in a market of their own, will these services become closely linked with technology and business services as Industry 4.0 expands beyond the shop floor to the supply chain? The Women's Engineering Society reported Engineering UK figures that show women make up only 14.5% of all engineers in the UK. In the US, the Census Bureau says that women make up almost half of the workforce but have only 27% of the STEM jobs. How can we go about improving diversity within the engineering sector?

On this special Fireside Chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and Head of the Insurance Business at EXL about his personal, career, and digital business journey. Vikas is a member of EXL's Executive Committee and leads the Insurance business, a role he's had since 2014. In that time, he has contributed significantly to the growth of the company, doubling the size of EXL's largest industry vertical.

On this HFS Videocast, HFS Research CEO, Phil Fersht and Practice Leader, Sarah Little connect with Kenneth Barry, Partner, Business Consulting at Infosys to discuss racial inclusion in the tech and services industry.

On this special Fireside Chat, HFS CEO Phil Fersht talks with Ganesh Ayyar, President of Digital Operations at Cognizant—providing business process services, automation services, and platform services to over 200 clients enabled by over 75,000 employees across more than 25 countries. Before his current role, Ganesh was the CEO of Mphasis and was recognized as the CEO of the Year in 2016 by CEO Connections. Prior to Mphasis, Ganesh spent nearly two decades with Hewlett-Packard.

On this special Fireside Chat, HFS CEO Phil Fersht talks with Vipul Khanna, the Managing Director and CEO of Firstsource Solutions. Vipul joined Firstsource in 2019 from Cognizant Digital Operations where he led a start-up practice into a $2 billion, top-5 global BPO business.

In this HFS Videocast, David Cushman and Phil Fersht of HFS are joined by Terry Walby, CEO of Blue Prism Ventures, to discuss a new research report, produced by HFS in partnership with Blue Prism, that looks to understand how enterprise mindsets have changed throughout the pandemic, as well as the extent to which enterprises have developed a joined-up automation discipline. HFS surveyed 200 senior executives across Global 2000 enterprises, conducted deep dive interviews with a cross-section of Blue Prism customers, and compared notes with the executive leadership team. You can view the report here: https://www.hfsresearch.com/research/seven-lessons-that-have-shaped-todays-automation-leaders/ David, Phil, and Terry look at the seven lessons this in-depth report produced and then discuss the automation end-state.

On this special Fireside Chat, HFS CEO Phil Fersht talks with Ajay S. Bhutoria, the CEO and MD of Zensar Technologies. With more than 30 years of experience in the technology industry across the US, Europe, and India, Ajay joined Zensar in January 2021.

This special HFS Videocast features a Fireside Chat between HFS CEO Phil Fersht and CP Gurnani, Managing Director and CEO of TechMahindra.

In this HFS podcast, HFS CEO & Chief Analyst, Phil Fersht discusses "Native Automation" with two IBM executives, Tom Ivory, Senior Partner, Global Leader, IBM Automation and Dr Rania Khalaf, Director, AI Platforms & Runtimes, IBM Research. The themes discussed range from "Extreme Automation" and the extent to which enterprises are becoming automation "Natives" to the importance of data, digital assistants and the future of work.

Guests: Iain Mackay, CFO, GSK; Tiger Tyagarajan, President and CEO of Genpact; Phil Fersht, CEO and Chief Analyst, HFS; Host: Steve Dunkerley, HFS In this episode, Iain Mackay, CFO of GSK, provides a brief update as to where the pharmaceutical giant is in developing a vaccine. He also highlights the looming logistical challenge for the industry in getting a vaccine to market. Phil Fersht, CEO and Chief Analyst, HFS then shares his views about the UK's track and trace programme and his concern about civil unrest in the USA. The three guests, including Tiger Tyagarajan, President and CEO, GENPACT, then discuss the future of work, which is followed by a discussion about the acceleration of enterprise digital transformation programmes. Iain Mackay, who as well as being the CFO of GSK is also the Chairman of the 100 Group's Financial Reporting Committee, next highlights the current challenges facing committee members and the growing importance of ESG and non financial information in in financial reporting. Tiger then explores the potential for enterprises to be able to achieve a continuous close in their finance operations before Phil Fersht closes the session with his thoughts about the role of finance in collapsing the front, middle and back office - into a OneOffice - the ultimate end state for business operations. Enjoy!

This episode of HFS UNFILTERED is a conversation between two automation visionaries, Phil Fersht and Mihir Shukla. They discuss - the impact of the COVID-19 pandemic within the automation space and explore some of the most recent developments including - cloud delivery, digital assistants, discovery bots and the infusion of artificial intelligence. Enjoy! HFS UNFILTERED is a new series of podcasts that extracts a real and unfiltered view of business operations today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

Cześć! Dzień dobry!Tematu robotyzacji i automatyzacji już nie unikniemy. RPA, czyli Robotic Process Automation stawiało swoje pierwsze kroki w sektorze BSS około 20 lat temu. A co jeszcze ciekawego można usłyszeć o RPA i o jednej z największych firm, które zajmują się wdrożeniami rozwiązań automatyzacyjnych? O tym posłuchacie w dzisiejszym odcinku podcastu BSS bez tajemnic, w którym moim gościem jest Zbigniew Marcinkowski.Czym jest RPA?Pomyśl o RPA jak o cyfrowym pracowniku. Pokaż mu co ma robić i pozwól mu działać.Dobrym przykładem cyfrowego pracownika jest BotStore Automation Anywhere https://botstore.automationanywhere.com/digital-workers/ skąd można pobrać cyfrowego pracownika za darmo lub za opłatą, np. Specjalista Salesforce czy księgowy pracujący na konkretnych systemach jak Oracle, Workday czy SAP. Botstore to miejsce gdzie Automation Anywhere lub Partnerzy publikują swoich cyfrowych pracowników lub zwykłe roboty wykonujące określone zadania. BotStore jest też świetną inspiracją dla osób budujących boty.W podcaście rozmawialiśmy o raporcie SSON. Oto i on: https://www.ssonetwork.com/global-business-services/reports/covid-19-tip-of-the-iceberg-for-shifts-in-shared-services-deliveryMówiliśmy także o konferencji Imagine Digital: https://imagine.automationanywhere.com/Tu jest kilka wystąpień, na które warto zwrócić uwagę: 1. https://imagine.automationanywhere.com/presentations/the-mclaren-automation-anywhere-partnership-its-about-winning/Zak Brown, CEO, McLaren Racing. The McLaren/Automation Anywhere Partnership. It’s About Winning2. https://imagine.automationanywhere.com/presentations/if-not-now-when-intelligent-automation-for-a-world-unseen/Mihir Shukla, CEO and Cofounder, Automation Anywhere. If Not Now, When? Intelligent Automation for a World Unseen.3. https://imagine.automationanywhere.com/presentations/give-me-a-break/Phil Fersht, CEO and Chief Analyst, HFS ResearchMario Maffie, VP and Corporate Chief Information Officer, MarsGive Me a Break4. https://imagine.automationanywhere.com/presentations/humanware-to-amplify-business-value-through-accelerated-automation/Anantha Radhakrishnan, CEO and MD, Infosys BPMHumanware to Amplify Business Value through Accelerated AutomationJuż po nagraniu Zbyszek polecił książkę Far Future. Historia jutra - infuture hatalska foresight institute https://farfuture.life/#home . Jest to książka/raport o tym jak może wyglądać przyszłość bazując na analizie filmów sci-fi. Jest to fascynująca lektura w której znalazło się miejsce również na temat robotyzacji. Warto się zapoznać z tą lekturą. --- BSS bez tajemnic i Pro Progressio ---Klub Pro Progressio - https://bit.ly/ProProgressioClub Instagram - https://bit.ly/BSSbtInsta Facebook - https://bit.ly/BSSbtFB YouTube - https://bit.ly/BSSbeztajemnicYT Napisz do mnie wiktor.doktor(@)proprogressio.pl

In this episode of OneTAKE Live, Ian speaks with Phil Fersht, founder, CEO and chief analyst at HFS Research about how smart technology and innovative research are rapidly transforming the outsourcing industry.

Customer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing.The guests on this episode are Chris Caldwell, President of Concentrix Corporation, a multi-billion leader in the contact center industry and Phil Fersht, a world-renowned industry analyst and the founder of HFS Research.

Customer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing.The guests on this episode are Chris Caldwell, President of Concentrix Corporation, a multi-billion leader in the contact center industry and Phil Fersht, a world-renowned industry analyst and the founder of HFS Research.

In a recent article from Horses for Sources (https://www.horsesforsources.com/rpa-dead-integrated-automation-platforms_041519), the author Phil Fersht claimed that 'RPA is dead'. For those of you who haven't come across RPA, we created a short video to introduce the concept (https://www.youtube.com/watch?v=lNCKyjdtWts). So is RPA really dead? Whilst the headline of the article is provocative, it raises many good points and comes at a time when valuations for RPA companies like UiPath are skyrocketing (the firm recently raised $568m at a $7bn valuation). The article itself argues that as a standalone silver bullet, RPA deployment is only a component of the overall solution. Without a fully integrated automation strategy, encompassing an API gateway methodology at scale, process orchestration / BPM platforms, the underlying data management frameworks, and finally advanced analytic and AI / ML platforms to make use of the data. As TJ Young (Consultant, Rumjog) summarizes, "In silos, all of it has limited impact, but together it's this integrated digital toolkit that you can approach end-to-end process to transform at scale versus spot projects". ________________________________________________________________ Leave some feedback: • What should we talk about next? Please let us know on Twitter - twitter.com/rumjog or in the comments below. • Enjoyed this episode? Let us know your thoughts in the comments, and please be sure to subscribe. ⚡️ Subscribe to Podcast: Google Play: bit.ly/2Cl97VS iTunes: apple.co/2SEndI8 Spotify: spoti.fi/2W7OB2N Stitcher: bit.ly/2XXwLkA SoundCloud: bit.ly/2Y0t25Z

HR, finance, procurement, supply chain and customer experience operate as separate functions within organizations. But are these silos still relevant in today’s digital era? More specifically, does intelligent automation, with its ability to optimize business processes, offer a digital means to break down these corporate walls and create a more homogeneous organization? And if so, to what end? In this fifth episode of the CFOW podcast series, we’ll explore just that with Phil Fersht, founder and CEO of HfS Research.

Here is Gerd Leonhard's Podcast of a fabulous event in New York on the 16th of September. Thanks to Phil Fersht for inviting him! Gerd's slides can be found here: http://www.futuristgerd.com/wp-content/uploads/2016/09/Digital-Ethics-and-The-Future-of-Business-Cognition-NY-Gerd-Futurist-Public-web.pdf

In this edition, we feature a conversation between HfS CEO and Chief Analyst, Phil Fersht and Gajen Kandiah--executive Vice president for business process services and digital works at Cognizant. In March and April of 2016, with input from the Cognizant Center for the Future of Work and the Cognizant BPS practice HfS Research surveyed more than 370 enterprise service buyers. The key objective was to understand how the operational fabric of enterprises is being impacted by new standards, Automation, As-a-Service delivery models, SMAC-based digital process change and mandates from the C-Suite to restrict labor recruitment initiatives. The results show a fundamental shift in organizational thinking from the old silioed approaches to sourcing.

On this edition, we talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.

On Episode 2 of The HfS Podcast As-a-Service, we head out on location to the St. Regis Hotel, where HfS held Vision 2020 for Intelligent Operations on May 26 and 27. Today, we feature HfS CEO and Chief Analyst, Phil Fersht, looking at The State of the As-a-Service Economy and Intelligent Operations.

Phil Fersht talks about changing his blog 'Horses for Sources' into a research and analysis firm