Podcasts about lean service

Catherine Chabiron is an expert in lean management and an author. She recently wrote a book called Learning to Scale at the Theodo Group, which describes how a company faced with dramatic growth used lean thinking to avoid what Catherine calls Big Company Disease. She joined me at the Edges of Lean to discuss what she learned when she went to the Gemba with this company and its founders.   Catherine Chabiron      Catherine is an accomplished Lean executive coach in France and plays a significant role in leading the Lean Service community at Institut Lean France. She is also a renowned author and teacher, specializing in problem-solving and sharing her experiences from Gemba walks in lean companies through her publication Notes from the Gemba on Planet Lean. With 40 years of experience, Catherine is considered a Lean Management Sensei. She has authored numerous books and articles on lean methodology, focusing on helping companies transform their culture and enhance employee engagement to adapt to growth challenges.       KEY TOPICS IN THIS PODCAST:   00:00:11 Lean management drives rapid growth. 00:05:42 The differences between Lean vs Agile in software development. 00:08:10 Why is it important to focus on the customer and not just process in growth situations? 00:13:51 Flexibility is the key in processes. 00:24:02 The importance of employee engagement and problem-solving skills. 00:25:00 Lean principles drive company success. 00:28:21 The need to keep learning as a leader. 00:29:03 Continuous learning drives organizational improvement 00:35:20 The importance of visiting the gemba.     KEY TAKEAWAYS   Lean management can help companies avoid the big company disease that often occurs with rapid growth. Agile and Lean are complementary approaches, but Agile alone may not address all the challenges of scaling a company. Leaders should ask about normal and abnormal conditions to encourage problem-solving and learning. Talent can be identified by the quality of the countermeasures proposed by employees to address problems. Scaling a company requires a balance between challenge and competence to drive growth and development. Watching and observing the actual work happening in the company is essential for understanding the challenges and opportunities for improvement.     Memorable Quotes From Catherine Chabiron   "Identify talents when you visit by looking at the quality of the countermeasures they propose.”     CONNECT WITH Catherine Chabiron     LinkedIn:https://www.linkedin.com/in/catherine-chabiron Twitter:https://x.com/CathChabiron?s=20 Book: https://www.amazon.com/Learning-Scale-Theodo-Group-resilient/dp/2958357023  

Neste BizuCast iremos apresentar uma palestra ministrada por Albino Migueis Picado Netto no evento IV Conferência Internacional de Melhores Práticas Lean & Six Sigma |promovido pelo grupo Gemba.Albino falou sobre a inovação em Lean Service realizada no maior CSC do Brasil, e dos sucessos nas adaptações de ferramentas célebres do arcabouço do Lean, mas adaptadas para a realidade do mundo de serviços.-----------------------Links da Gemba:Conferência: http://conferencialeansixsigma.com.br/Palestrantes da Conferência: http://conferencialeansixsigma.com.br/palestrantes/Cursos GEMBA: http://gembagroup.com.br/cursos/EAD da GEMBA - Produzi : http://gembagroup.com.br/produzzi/*Todos os direitos do conteúdo retirado das plataformas da Gemba Group, permanecem com eles. -----------------------Casting:Albino Netto.-----------------------Encontre o BizuCast no Spotify *Spotify: >>> LINK

To say that Joe is a practitioner of Lean is an understatement. With an extensive manufacturing background and now specializing in Service Design and Sales and Marketing, most of his recent work has been working with organizations in the Business Development area to acquire, onboard new customers and retain, create advocates of the existing. He believes, the simplification of these external practices holds the key to future growth for most companies. Join me for a fast-paced, down-to-earth information, packed podcast with one of Lean's strongest advocates and leaders in how to pay it forward.

So today, it is my pleasure to introduce you to John Seddon from Vanguard Consulting, an author of a number of books including The Vanguard Method and Freedom from Command and Control: Rethinking Management for Lean Service. In this interview, John shares with us how command and control is failing us, his thoughts on leadership and an insight into The Vanguard Method, a method that has saved service organisations millions upon millions of dollars. You will find a link to John’s website, books, online courses and other valuable resources in the show notes at projectmanagementparadise.com/65 There is also a link to information regarding the PM Summit on October 5th in the show notes. We’d also welcome on honest review about this podcast on iTunes and you will find a direct link to do this at projectmanagementparadise.com Our proud sponsor today is Cora Systems. To find out more about Cora’s solutions, which are live in 51 countries around the world, visit corasystems.com where you can request a free demo, and discover first hand how Cora helps its clients gain control, governance and insight into their project portfolios.

Wir unterhalten uns über die Rolle, die der Service für die Kundenzufriedenheit spielt, welche Aspekte dazu beitragen und welche Rolle der Mensch und Führung im Service spielt. Es geht auch darum, was aus dem Service zurück in andere Bereiche des Unternehmens, sowohl die Produktion als indirekte Bereiche, übertragen werden kann.

Daisy Escobar profesora de dirección de operaciones, nos habla de cómo el cliente puede influir en la experiencia que vive éste mismo al recibir un servicio, ya que cada vez es más común que el cliente participe activamente en el proceso.

Daisy Escobar profesora de dirección de operaciones, nos habla de cómo el cliente puede influir en la experiencia que vive éste mismo al recibir un servicio, ya que cada vez es más común que el cliente participe activamente en el proceso.