Podcasts about Gemba

In this episode, Jason tackles a powerful listener question about tiered huddles and the real meaning of ownership in construction. He challenges one of the biggest myths in the industry,  that you can “shed risk” without shedding responsibility and explains why this mindset is holding companies back from true Lean flow. You'll learn: Why “we're a country of lawyers” is more than a joke, it's a cultural barrier to teamwork. How to build a daily tiered-meeting system that actually drives results across projects. What the Japanese get right about afternoon huddles, make-ready planning, and Gemba leadership. How PMs and Supers can stay connected without burning out. Jason also drops updates on Elevate's global impact from Spanish, German, and Japanese translations to the free Takt Production System for Students course now available for universities. If you've ever felt stuck between accountability and overload, this one will re-wire how you lead your teams. Listen now and stop shedding what you were built to own. If you like the Elevate Construction podcast, please subscribe for free and you'll never miss an episode.  And if you really like the Elevate Construction podcast, I'd appreciate you telling a friend (Maybe even two

What if your construction site had two gates, one for entry, and one for alignment? In this electrifying episode recorded live from Kyoto, Jason Schroeder takes lessons from ancient Japanese castle design and transforms them into a modern leadership framework every builder needs to hear. Drawing from the Masu Gata (a defensive courtyard designed to trap intruders) and the Genkan (the sacred entryway of every Japanese home), Jason reveals a radical truth: your morning worker huddle is your Genkan - the moment that separates chaos from flow, and disunity from one team. You'll hear powerful lessons from Japan's culture of respect, Toyota's leadership philosophy, and a story of how one former Lexus CEO explained why Suzuki fell while Toyota rose. It all comes down to loving the Gemba people , the workers and creating a jobsite culture where no one walks in unaligned. In this episode, you'll learn: Why Japan's entry rituals can revolutionize your project culture. How to protect your team from “enemies of alignment”. The real reason every job must have a morning worker huddle. How two gates can prevent disrespect, chaos, and safety risks. Why loving and training your Gemba people is the ultimate leadership act. This isn't just about construction, it's about honor, respect, and discipline. Step into the Genkan. Leave your shoes and your ego at the door.   If you like the Elevate Construction podcast, please subscribe for free and you'll never miss an episode.  And if you really like the Elevate Construction podcast, I'd appreciate you telling a friend (Maybe even two

What happens when two builders visit the birthplace of Lean and realize it's not just a system, it's a way of living? In this powerful and emotional episode, recorded live from Haneda Airport in Tokyo, Jason Schroeder and Kevin reflect on their life-changing journey through Japan with Paul Akers' Two Second Lean Study Tour. What started as a professional training trip turned into something much deeper, a rediscovery of purpose, humanity, and what it truly means to lead. Jason shares how Japan didn't just refine his understanding of Lean, it healed it. From Toyota's leadership philosophies to the culture's deep respect for people, he found a nation that values consideration, alignment, and connection. For Jason, the revelation was personal: “I feel whole. I finally found a place where kindness isn't weakness, it's the standard.” Kevin opens up about his own transformation, from learning new tools to completely rethinking leadership and fatherhood. Inspired by Japan's shoulder-to-shoulder culture, he now sees that leadership isn't about sending people off to figure it out, it's about walking beside them. In this episode, you'll learn: Why the true power of Lean begins with love and respect for people. How Japan's “Gemba-first” mindset reshapes leadership and humility. The lessons from Toyota executives that every builder should hear. How a simple app and mindset shift rebuilt Kevin's productivity and peace. Why real leadership at work or home means standing shoulder to shoulder. This isn't just a recap of a trip. It's a blueprint for becoming whole again as leaders, as parents, as people. If you like the Elevate Construction podcast, please subscribe for free and you'll never miss an episode.  And if you really like the Elevate Construction podcast, I'd appreciate you telling a friend (Maybe even two

In the first half of our conversation with Adam Malone, founder of The Tenacious Operator, we explore the Power of Trust — how it drives leadership, strengthens teams, and turns potential project failure into growth. From large-scale ERP rollouts to everyday collaboration, Adam shows that the Power of Trust is what truly separates good teams from great ones. Why the Power of Trust Matters Adam begins with a story familiar to many project leaders: a major ERP implementation where everything looked perfect on paper. All dashboards were green, metrics were solid, and executives were confident. Yet almost overnight, the project unraveled. The root cause? A loss of trust. Team members stayed silent about risks. Operations fixed issues without communicating them. The requirements were “complete,” but in reality, they were incomplete. When trust fails, clarity disappears — and even the best teams lose momentum. When everyone claims “we're on track,” but no one feels safe to speak up, the Power of Trust has already broken down. The Power of Trust in Psychological Safety One of the key insights Adam shares is how psychological safety amplifies the Power of Trust. Proper safety allows people to say, “I'm concerned,” or “This might fail,” without fear of backlash. He recommends creating space for negative feedback through deliberate questions: “How could this project fail?” “What are we not seeing yet?” Conducting a reverse post-mortem helps uncover weak points before they become disasters. This proactive honesty fuels progress and strengthens the Power of Trust across the entire team. Seeing Work Clearly: The Power of Trust in Transparency Drawing from Toyota's famous Gemba concept — “go to the actual place” — Adam urges teams to physically and mentally visit where value is created. In manufacturing, that's the factory floor. In software, it's the analyst's spreadsheet, the developer's codebase, or the tester's environment. When teams observe each other's real work, they develop empathy and shared understanding. That transparency reinforces the Power of Trust — helping communication thrive where silos once stood. Disagree and Commit: The Power of Trust in Alignment Conflict doesn't destroy trust; it refines it. Adam calls this the disagree and commit principle — a hallmark of mature teams. Healthy disagreement surfaces risks, values, and differing priorities. Once discussed openly, the team commits to the final decision together. No finger-pointing, no second-guessing. This habit embodies the Power of Trust by turning friction into forward motion. The Power of Trust isn't about avoiding conflict — it's about using it to align around shared goals. Guiding Principles: Building Systems Around the Power of Trust Before a project begins, Adam recommends defining guiding principles — the rules of engagement that sustain the Power of Trust. Examples include: “Customer satisfaction must stay above a 4.0 rating.” “Average call time can rise by no more than 10 seconds.” “All initiatives must deliver ROI within two quarters.” When these principles are written down, decisions become consistent and fair. Trust grows because everyone understands how success will be measured and maintained. Leading Through the Power of Trust For leaders, the Trust means striking a balance between empathy and accountability. Adam suggests two types of sponsors for every major initiative: An executive sponsor who clears political obstacles. An operational sponsor who stays close to day-to-day work. Add in a skilled project manager who encourages honest conversation, and the Power of Trust becomes the foundation of performance — not just a talking point. Key Takeaways from Part 1 The Power of Trust transforms fear into feedback and silence into success. Psychological safety isn't soft — it's how great teams stay sharp. Transparency fosters empathy, and empathy in turn builds trust. Healthy conflict strengthens alignment when teams disagree and commit. Guiding principles establish a framework that fosters trust. Connect with Adam Malone If you enjoyed this conversation and want to learn more from Adam, he's always open to sharing insights and connecting with like-minded professionals. LinkedIn: Adam Malone on LinkedIn Website: http://thetenaciousoperator.com/ Visit him on LinkedIn and drop him a message to continue the discussion around leadership, reliability, and building consistent customer experiences. Coming in Part 2: Adam returns to discuss how culture, consistency, and clarity sustain Trust across global teams — and how leaders can turn these lessons into long-term results. Subscribe or follow the Building Better Developers podcast to catch Part 2 with Adam Malone.” Stay Connected: Join the Developreneur Community We invite you to join our community and share your coding journey with us. Whether you're a seasoned developer or just starting, there's always room to learn and grow together. Contact us at info@develpreneur.com with your questions, feedback, or suggestions for future episodes. Together, let's continue exploring the exciting world of software development. Additional Resources Passive Networking and Building Trust Building Customer Trust in Business: Turning Mistakes into Opportunities Trust But Verify – Avoid Business Assumptions Building Better Foundations – With Bonus Content

In this KaiNexus Continuous Improvement webinar, Mark Graban (author, speaker, consultant, and Senior Advisor at KaiNexus) is joined by Tracy O'Rourke (Lean consultant, coach, and co-author of The Problem-Solver's Toolkit) for a powerful session on:“Leveraging Psychology for Effective Behavioral Change with Process Gemba Walks.”Get slides and moreGemba walks are a cornerstone of Lean and continuous improvement, but too often they fail to create real change. Why? Because simply walking the floor and asking questions isn't enough. To truly shift behaviors and sustain improvements, leaders need to understand the psychology of how people think, feel, and respond in the workplace.In this webinar, you'll learn how to:✅ Use psychology to make Gemba walks more effective and engaging✅ Identify behaviors that support or undermine a culture of improvement✅ Encourage employees to speak up without fear, building psychological safety✅ Avoid the pitfalls of Gemba walks that feel like “management by walking around”✅ Reinforce positive change through coaching and structured follow-up✅ Apply practical strategies for habit formation, motivation, and cultural alignmentTracy shares lessons from her work helping organizations implement Lean in healthcare, government, and private industry, while Mark offers insights from his books Lean Hospitals, Measures of Success, and The Mistakes That Make Us. Together, they highlight how blending Lean tools with behavioral science leads to stronger, more sustainable results.Who should watch:Leaders seeking to improve employee engagement and cultureLean practitioners and continuous improvement professionalsManagers frustrated by Gemba walks that don't “stick”Anyone interested in connecting psychology, leadership, and operational excellenceResources & Links:Learn more about KaiNexus Continuous Improvement SoftwareExplore our full webinar libraryTracy O'Rourke's resources

What if the real secret to customer loyalty and transformation isn't just about great ideas, but about how you build consensus within your organization—before you make a single move? Too often, even the smartest strategies can get derailed by resistance, misalignment, or simple miscommunication inside a company. That's why I was eager to dig into the Japanese concept of "Nemawashi," a systematic approach to consensus-building that's been central to Toyota's legendary pursuit of customer delight and continuous improvement. Imagine cutting through internal silos and getting people not just to "buy in," but to truly commit—streamlining innovation from inside out. The impact? Smarter, faster, and more sustainable change that sticks. If you care about transforming customer experience and sparking lasting organizational change, you don't want to miss this episode with Dr. Graham Hill. He brings not only a global perspective but also hands-on experience as the former head of CRM for Toyota Financial Services—where these very principles drove jaw-dropping results. Dr. Hill's blend of academic rigor, practical insight, and international expertise makes this a must-listen for anyone looking to break down barriers and drive real, measurable progress. Here are three standout questions Graham answers on the show: What is Nemawashi, and how does it fundamentally change the way organizations drive internal consensus and transformation? Why is commitment more important than simple executive buy-in when trying to make organizational change succeed? How can the A3 model and concepts like Gemba and Kaizen help teams collaborate more effectively and boost campaign results? Don't miss this fascinating exploration—listen and subscribe to the Delighted Customers podcast on Apple Podcasts and Spotify, or find us on all your favorite podcast platforms. Meet Dr. Graham Hill Dr. Graham Hill is a recognized global authority on customer experience, loyalty, and organizational transformation. With an extensive background spanning over thirty-five years, Graham has worked with top brands such as British Airways, Ford Motor Company, the Royal Bank of Scotland, and notably spent over five years with Toyota Financial Services in Germany as Head of CRM. There, he learned firsthand the power of Japanese business principles like Nemawashi, the A3 model, and Kaizen—applying them to drive breakthrough improvements, including a leap from a 5–10% to a 35% response rate in customer campaigns. He's also held senior roles at firms like PricewaterhouseCoopers and KPMG Consulting, bringing both rigorous academic and practical expertise to the table. While Graham humbly resists the title of "Japanese culture expert," his immersion in Toyota's approach has given him a unique perspective on the art and science of organizational change. Today, he's active on LinkedIn—passionate about sharing what he's learned and helping others cultivate more collaborative, customer-centric organizations. Connect with Graham Hill on LinkedIn: Graham Hill Show Note References Toyota's Secret Weapon: The A3 Report by John Shook (MIT Sloan Management Review): Read Article Culture's Consequences by Geert Hofstede: Learn more Steve Blank's quote: “There are no facts inside the building.” Steve Blank Servqual/ RATER Model: Overview 40 Years, 20 Million Ideas: Toyota's Suggestion System: Book Info Tom Fishburne, Marketoonist: Marketoonist Cartoons Connect with Dr. Graham Hill: LinkedIn

Sicherheit entsteht nicht im Büro, sondern dort, wo die Arbeit passiert! Der Gemba Walk bringt Führungskräfte direkt an den Ort des Geschehens. In dieser Episode zeigen wir, warum Sicherheitsprobleme oft übersehen werden, welche Gefahrenquellen sich unbemerkt einschleichen und wie du mit einfachen Maßnahmen für mehr Sicherheit in deinem Unternehmen sorgst.

Download the free Look, Listen, Learn Guide from the podcast website for practical tools. Go to the guest resources and look up Chris on https://enterpriseexcellencegroup.com.au/resourcesSummary Keywords#leadership  #culture  #engagement  #psychologicalwellbeing  #continuousimprovement  #looklistenlearn  #Shingo Prize  #adaptive leadershipIntroductionIn this episode of the Enterprise Excellence Podcast, host Brad Jeavons welcomes back Chris Butterworth, renowned author and four-time Shingo Prize winner. Together, they explore the powerful concept of “Look, Listen, Learn” activities—a leadership approach that goes beyond the traditional idea of Gemba walks to foster engagement, psychological well-being, and sustainable cultural growth.Chris shares his global experience, fresh from international book launches, and unpacks how leaders can shift their mindset to lead with humility, curiosity, and respect. The conversation dives into practical strategies leaders can use to connect purpose, behaviours, and systems in order to achieve ideal results.Episode Links:Youtube Main Topics Covered:·       Why “Look, Listen, Learn” matters – moving beyond the narrow idea of Gemba walks to a broader activity mindset.·       The role of psychological well-being – how respect, diversity, and inclusion underpin cultures of continuous improvement.·       Leadership behaviours – humility, curiosity, listening, recognition, and kindness as cornerstones of effective leadership.·       Key Behavioural Indicators (KBIs) – practical ways to measure behaviours that drive ideal results.·       Leader Standard Work systems – how leaders can plan, reflect, and visually track activities to sustain culture.·       Closing the loop – why action, accountability, and visible follow-through build trust and long-term engagement.Contacts

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Anamaria Ungureanu: Goal Clarity—The Missing Piece in Agile Team Performance Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Anamaria shares her experience working with a platform implementation team that appeared engaged but was actually struggling in silence. Despite initial assumptions that everything was fine, the team's quiet demeanor masked their lack of understanding about project goals and deliverables.  Through strategic intervention including goal clarification with the Product Owner, confidence level assessments, and story mapping sessions, Anamaria helped transform a disengaged team into one capable of successful delivery. Her approach emphasized the importance of fostering constructive conflict, asking open questions during sprint planning about demo expectations, and facilitating better PO-team interactions to create transparency and shared understanding. In this episode, we refer to User Story Mapping and the concept of Gemba, or Gemba Walk Self-reflection Question: How might your teams be silently struggling, and what signs should you watch for to identify when apparent engagement actually masks confusion or disengagement? [The Scrum Master Toolbox Podcast Recommends]

Go to www.LearningLeader.com for full show notes The Learning Leader Show with Ryan Hawk This is brought to you by Insight Global. If you need to hire 1 person, hire a team of people, or transform your business through Talent or Technical Services, Insight Global's team of 30,000 people around the world have the hustle and grit to deliver. www.InsightGlobal.com/LearningLeader Ryan Petersen is the founder and CEO of Flexport, a technology-driven global logistics company. He's a leading voice in supply chain innovation and has been at the forefront of solving major trade and shipping challenges worldwide. Notes: “Arrogance is its own form of stupidity.” The Tweetstorm That Saved Christmas: Ryan shares the now-legendary story of how he rented a boat, brought tacos, and took another high-powered CEO with him to tour the Port of Long Beach during the supply chain crisis. His viral Twitter thread sparked immediate action, California Governor Gavin Newsom called within hours, and the policy changed shortly after. A masterclass in “doing the thing.” Frontline Obsession & Gemba Walks: Why Ryan frequently travels the world (visiting 19 countries last year) to meet employees and customers. He explains the power of Gemba walks, being physically present on the frontlines, and how it shapes his leadership. How He Runs Flexport: Ryan's leadership playbook includes: Managing through writing. Every one of his 26 teams writes a six-page memo monthly, followed by deep conversations. Daily conversations with 30-40 employees to stay connected. Living Flexport's values: Empower Clients, Play the Long Game, Act Like an Entrepreneur, Commit to the Vision, Ask Why 5 Times. Leadership & Decision-Making: He shares his “must-haves” for hiring leaders: Relentless Work Ethic Intellectual Curiosity Humility (“Even wise people are wrong 30% of the time.”) Reliability Charisma Lessons from Mentors: Ryan talks about advice from Paul Graham (Y Combinator) and Brian Chesky (Airbnb), including how gathering your top leaders in person sparks innovation and alignment. Hard Decisions & Mistakes: He candidly discusses Flexport's CEO transition gone wrong, hiring Dave Clark from Amazon, and what he learned from that difficult chapter. Personal Growth & Life Philosophy: Ryan shares his approach to lifelong learning, inspired by Charlie Munger and René Girard. He emphasizes reading widely, asking questions, and choosing role models wisely. "We're all imitative people. Choose your role models wisely." “We're making global trade as simple and reliable as flipping a light switch.” “Even wise people are wrong 30% of the time. You must stay humble.”

When Tugay joined the GEMBA programme at RSM, he expected to sharpen his business skills, and he has. But what he didn't anticipate was the depth of personal growth the experience would demand. When discussing the UN's Sustainable Development Goals, Tugay speaks candidly about his personal connection to SDG #1 – No Poverty: “I was born and raised in the Netherlands, and that makes me privileged. But my ancestors weren't. One grandfather was from Italy, the other from Turkey, and both grew up in poverty. I carry their legacy with me. I have a deep desire to break the cycle and help build a world where everyone has a fair chance at a better life.” This was just one of many powerful reflections Tugay shares - including his belief in leading by creating a safe environment.

Transitioning from a law and communications degree into a marketing role is a huge leap, however for Veronica Steer, she made it happen.In this episode taken from the recent SportsGrad Meetup in Sydney, AFL Marketing Manager Veronica Steer takes us through her career transition and what it truly takes to market Australian Football in growth markets like Sydney and Queensland.If you're wanting to learn more about what it takes to work in sports marketing, this episode is for you.ABOUT THE GUEST:Meet Veronica Steer, Marketing Manager at the AFL's Fan Hub whose job is all about helping more people fall in love with Australia's game. Whether it's planning campaigns, creating content, or diving into community engagement, her mission is clear: grow the game, especially in places and communities where footy isn't front of mind.We cover:00:23 - Interview begins01:20 - Quickfire questions04:03 - Did Veronica think sport was an option out of uni?05:56 - What did the AFL take a liking to in Veronica's application?07:34 - What's the overarching goal for Veronica's department?10:43 - What are employment challenges that Veronica has seen?12:15 - What was an outstanding recent hire that Veronica made?13:13 - How is the culture at the AFL as a work environment?13:53 - What's the process behind landing a game development role?14:53 - What's exciting Veronica about the future of the AFL?16:14 -Veronica's experience with Round 017:08 - Q&A Starts18:13 - Are there any plans for the AFL to go international again?19:05 - What's one underrated skill that a marketing manager should have going into a role?20:02 - Does Veronica's department look into community clubs?21:00 - How can Veronica tell when campaigns resonate with fans?21:35 - What's the most underrated channel of communication that Veronica uses?22:20 - How does Veronica see AFL 9s developing?23:34 - A pinch me moment for Veronica?24:45 - Interview endsIf you like this ep, give these a go next:#289: How to move from London to Australia and work in Sports Marketing | George Ludlow's journey to Gemba.#286: Inside the GWS Giants social media strategy with Jacob Gaynor#280: How to get a Sports Marketing job in the English Premier League with Alex KingWant a job in sport? Click here.Follow SportsGrad on socials: LinkedIn | Instagram | TikTok Follow Reuben on socials: LinkedIn | Instagram | TikTokBig thanks to Deakin University for making this episode possible. Check out their Master of Sport Management, ranked #1 in Australia.Thanks for listening, much love! Hosted on Acast. See acast.com/privacy for more information.

In this episode, I share a clip from the book chapter I wrote for "Lean Six Sigma for Good: Lessons from the Gemba" Volume 1. I explain how I used net promoter score (NPS) to assess the attendee feedback of a fundraising conference I helped organize.By the way, this entire podcast was spoken by my AI voice created by Eleven Labs. Links for this episode:Lean Six Sigma for Good: Lessons from the Gemba (Volume 1): ⁠https://www.leansixsigmaforgood.com/lean-six-sigma-for-good-lessons-from-the-gemba-volume-1-real-life-stories-and-experiences-written-by-lean-and-six-sigma-volunteers-working-with-not-for-profit-organizations/⁠Eleven Labs (affiliate link): ⁠https://try.elevenlabs.io/lp5v7zzfm8mz⁠Learn more about BPI7 Continuous Improvement Best Practices: ⁠⁠⁠⁠⁠⁠https://mail.biz-pi.com/lss-best-practices-funnel⁠⁠⁠⁠⁠Need help in your organization, or want to discuss your current work situation?⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Let's talk! Schedule a free support call⁠⁠⁠⁠Podcast Sponsor: Creative Safety Supply is a great resource for free guides, infographics, and continuous improvement tools. I recommend starting with their 5S guide. It includes breakdowns of the five pillars, ways to begin implementing 5S, and even organization tips and color charts. From red tags to floor marking; it's all there. Download it for free at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠creativesafetysupply.com/5S⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BIZ-PI.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LeanSixSigmaDefinition.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Have a question? ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Submit a voice message at Podcasters.Spotify.com⁠⁠

“I'm still learning to fully understand the sports industry”That was Pruthvi Shivaram at this past Thursday's Meetup in Melbourne, where we hosted a panel featuring not only Pruthvi, but Brant Hubber and Bianca Litchfield.In this chat, we go through a range of topics, including each of the panelists career journey's and some valuable career advice for people from all perspectives, among other things.If you're in the UK and want to meet people in sport, come to our final SportsGrad Meetup in London on Wednesday July 3 here.ABOUT THE PANEL:Bianca Litchfield is the Community Foundation Partnerships Coordinator at Collingwood FC, specialising in developing partnerships to help facilitate Collingwood's community programs.Brant Hubber is the Partnerships Account Coordinator at the AFL, working with stakeholders to help deliver partnerships with the AFL.Pruthvi Shivaram is a Strategy Consultant at Gemba, specialising in solving a range of commercial, strategic, or operational problems for clients relating to sport.We cover:09:13 – Panel begins11:07 – How did Pruthvi end up in a consulting role?16:09 - Bianca's career journey20:32 - What was Brant's approach to get into the AFL?27:24 - What does life at Gemba look like for Pruthvi?30:46 - How can people learn about strategy?35:10 - What does Bianca's role look like?39:24 - What did Gather Round look like for Brant?45:17 - What kept Brant motivated in his early years at the AFL?47:46 - How would the panel describe a managerial or leadership position and how would they lead effectively?51:33 - How does Brant navigate being on maximum term contracts?54:18 - How did Bianca progress to the Community Foundation Partnerships Coordinator role from her previous roles at Collingwood?57:30 – Panel endsIf you like this ep, give these a go next:#314: How Kiri Madhani pivoted into commercial partnerships at DAZN#303: Gemba, Marketing Strategy Consultant | Sam Waring#265: From Westpac to the Adelaide Crows in 29 days with Community Engagement Manager, Parth SuriWant a job in sport? Click here.Follow SportsGrad on socials: LinkedIn | Instagram | TikTok Follow Reuben on socials: LinkedIn | Instagram | TikTokBig thanks to Deakin University for making this episode possible. Check out their Master of Sport Management, ranked #1 in Australia.Thanks for listening, much love! Hosted on Acast. See acast.com/privacy for more information.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explains why walking the process, also known as a Gemba walk, is one of the most overlooked yet powerful habits leaders can adopt. From manufacturing floors to office environments, Dave shares real-world stories and lessons learned from skipping this critical step. He outlines how walking the process reveals hidden inefficiencies, improves decision-making, and builds trust with your team. What You'll Discover: What a Gemba walk really is, and why it's essential in any business environment. Real-life examples of how walking the process uncovered unexpected bottlenecks. Why dashboards and process maps can't replace firsthand observation. The dangers of making decisions without context and frontline input. A practical prioritization tool and free download to help you turn observations into action. How to avoid the "change whiplash" that kills morale and stalls improvement efforts.

In this episode of the podcast, we catch up with Maggie Nelsen. Maggie is the Associate Director of Global Programs with Darden's Center for Global Initiatives, and she works closely with our Executive MBA students on the global residency portion of their program. We talk with Maggie about her background, recent global residencies, the value of doing multiple global residencies, why students should consider the GEMBA format and more. For more insights, tips, and stories about the Darden experience, be sure to check out the Discover Darden Admissions blog and follow us on Instagram @dardenmba.

Previously Terii was Talent and Change-Asia Pacific head for British American Tabacco; Executive Officer and Vice-President, Business Engagement Leader-Special Projects, MetLife; Talent Partner APAC-Director UBS; Senior Consultant, Human Partners/Citadel Consulting; Organization Development Executive British American Tabacco Japan. He has a BA from Macalester College and an MBA from McGill University.   ·      “You can't change Japan, so you're the one that's going to need to change.” ·      “If you say something, you've got to follow through with it—that's how you build trust.” ·      “I believe in uplifting the team more than the team executing my directives.” ·      “Patience doesn't mean doing nothing; it means putting in the time to build understanding.” ·      “Feedback means you care—if you stop giving feedback, you've stopped caring about their development.”   Terii approaches leadership in Japan through the lens of authenticity, patience, and servant leadership. His cross-cultural background and career in multiple industries provide him with a nuanced view of leadership dynamics, but it is his ability to adapt to the Japanese context that defines his success. In Japan, he recognises that building rapport and trust takes significantly longer than in other markets like Singapore or Hong Kong. This delay, however, is not a barrier but a gateway—he invests heavily in relationships and sees trust as something earned through consistent action and personal engagement. He stresses the importance of understanding before implementing change. Entering a new industry, Terii refrained from immediate restructuring. Instead, he observed, listened, and built relationships with stakeholders at every level. By not coming in as the outsider intent on overhauling everything, he earned credibility and buy-in. He believes in creating a culture where feedback is delivered constructively and mistakes are viewed as learning opportunities, not grounds for punishment. Trust, for him, is built on follow-through, consistency, and psychological safety. He makes an intentional effort to have his team's back, especially when things go wrong, and avoids public reprimands. Emotional control and a steady demeanour are key to maintaining trust—he's acutely aware that employees are constantly reading their leader's signals. Terii has driven Hilton's cultural transformation in Japan by focusing on both hygiene factors, such as leave policies and compensation, and emotional engagement through peer recognition and celebration of human milestones. Under his leadership, Hilton Japan rose from being unranked to third best place to work in the country and number one in hospitality. He values grassroots input, launching Gemba-level focus groups to surface insights from the frontline. For new leaders in Japan, his advice is clear: be patient, don't expect to change the country—change yourself. Invest time in relationships, identify internal influencers, and adapt communication for clarity and resonance. Above all, leadership for Terii is about dreaming big, inspiring others, and making things happen—with humility, empathy, and persistence.  

Pivoting careers at 30 can be seen by a lot of people as daunting, but for Charlie Barlow, she made a change into motorsport work.Charlie is the Development Manager at Motorsport Australia, leading programs like Girls on Track, First Gear, and Esports to get more people doing more motorsport, more often. But her journey into the industry didn't begin until she made a bold decision at 30 years old to go all in on a career she truly loved.After years in real estate, construction, and admin roles, Charlie went back to uni, studied journalism, worked unpaid gigs, and eventually became a journalist at Supercars, before stepping into her current role shaping the future of motorsport participation in Australia.She's also built a following on Social Media as a leader for Women in Motorsport, and recently was part of Channel 7's national coverage of the Shannons SpeedSeries.In this episode, we discuss how Charlie made a career change at 30, how she was able to break into motorsport, and how she managed to accomplish her career goals even when it seemed impossible.Lastly, Charlie is our guest speaker at the Brisbane SportsGrad Meetup coming up on Thursday June 24, so if you want to connect with her, grab a ticket from our website.We cover:(02:38) – Interview begins(04:33) – Quickfire Questions(15:14) – What Charlie did about her career once she turned 30(30:45) – How Charlie started to build experience in sport(42:58) – Charlie's role with Motorsport Australia(30:45) – How Charlie started to build experience in sport(57:47) – The impact of Charlie's personal brand on her career(1:08:13) – What opportunity exists for those wanting to grow their personal brand on social media?(1:14:05) – Advice to her younger selfIf you like this ep, give these a go next:#289: How to move from London to Australia and work in Sports Marketing | George Ludlow's journey to Gemba#265: From Westpac to the Adelaide Crows FC in 29 days with Community Engagement Manager, Parth Suri#208: How to make a career change into the sports industry with Kerry GassnerWant a job in sport? Click here.Follow SportsGrad on socials: LinkedIn | Instagram | TikTok Follow Reuben on socials: LinkedIn | Instagram | TikTokBig thanks to Deakin University for making this episode possible. Check out their Master of Sport Management, ranked #1 in Australia.Thanks for listening, much love! Hosted on Acast. See acast.com/privacy for more information.

In this ScaleUp Club exclusive Q&A edition of ScaleUp Radio, Kevin Brent is joined by Tom Hughes, CEO of Gemba Docs, for a practical and eye-opening discussion on Lean Thinking for SMEs. Tom brings decades of experience in operational excellence and process improvement and shares how small businesses can adopt lean principles without over-complicating things. This session breaks down what lean really looks like in a small business context – and it's not about cutting costs or mimicking manufacturing giants. It's about reducing struggle, improving value flow, and making work life better for your team. From leadership behaviours to team rituals, Tom shares real-world tactics that any SME can start using today. Episode Highlights: Why the traditional 8 wastes don't always translate to service businesses – and what to focus on instead The biggest enabler of lean success? Leadership behaviour and priorities How to kickstart a lean journey: Start with yourself, then pull others in The power of small wins and team celebrations to build momentum Simple tools that make a difference: team huddles, improvement channels, and documenting processes with Gemba Docs Make sure you don't miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts. You can also nominate a guest for ScaleUp Radio if you know someone with an interesting ScaleUp story – you can find how in the shownotes. For now, continue listening for the full discussion with Tom.   Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: https://bizsmarts.co.uk/scaleupradio/kevin You can get in touch with Kevin & Granger here: kevin@biz-smart.co.uk grangerf@biz-smart.co.uk   Kevin's Latest Book Is Available! Drawing on BizSmart's own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - https://www.esusgroup.co.uk/   Tom can be found here: linkedin.com/in/tom-hughes-7222562 https://3rddigital.com/   Resources: 2 Second Lean Book by Paul Akers - https://paulakers.net/books/2-second-lean Lean Made Simple by David Sykes - https://uk.bookshop.org/p/books/lean-made-simple-creating-pull-and-flow-david-sykes/4914053?ean=9781716549724 Improvement Starts With I by Tom Hughes - https://improvementstartswithi.com/ Ryan Tierney - Lean Mde Simple YouTube - https://www.youtube.com/@leanmadesimple  

Why do so many organizational strategies end up as posters on walls rather than driving real change? In this episode, Dave and Peter dive deep with Mark Reich, who spent 23 years at Toyota before joining the Lean Enterprise Institute, to examine how Toyota's legendary Hoshin Kanri system transforms strategic thinking into coordinated action.This week´s takeaways:Systems Over Silos: Toyota's integrated management system creates both vertical alignment (connecting corporate objectives to frontline work) and horizontal alignment (ensuring cross-functional collaboration).Value-Creating Managers: Middle management layers should be redefined as value creators and people developers rather than eliminated or reduced.Improvement at the Gemba: Real progress happens by focusing improvements at the "gemba" (where work actually happens) with leadership's primary role being to remove burdens from frontline workers.Mark explains the fundamental difference between most companies' approach to strategy and Toyota's integrated management system. Unlike conventional top-down cascading goals, Hoshin Kanri creates alignment throughout the organization. The discussion explores practical aspects of strategy execution: separating strategic initiatives from daily management, structuring cross-departmental collaboration, and developing people at all levels. Whether you're struggling with siloed departments, disconnected leadership, or strategies that never fully materialize, this episode offers a blueprint for creating systems that align vision with execution while developing organizational capability.Resources: The Machine That Changed the World - by James P. Womack- https://www.goodreads.com/book/show/93903.The_Machine_That_Changed_the_World_ Managing Our Purpose - by Mark Reich- https://www.lean.org/store/book/managing-on-purpose/ Our Least Important Asset - by Peter Capelli- https://www.goodreads.com/book/show/75492283-our-least-important-asset?from_search=true&from_srp=true&qid=IGIsI50s8q&rank=1

Pourquoi la culture qualité ne progresse pas toujours sur le terrain ? Spoiler : ce n'est pas à cause des opérateurs. Dans ce nouvel épisode du Good Manufacturing Podcast, on aborde la suite de notre série sur le cerveau des qualiticiens... mais cette fois, on zoome sur ceux qui ne travaillent pas dans la qualité : les équipes de production, de maintenance, de CQ, etc.

‘Transformation is not optional in this programme. Especially because of the Strategic Leadership Development course.' – Shreyas Kapse (GEMBA '25) When asked about key take-aways of the Global Experiential Learning modules, Shreyas shared: ‘The GELS's are truly the experiential part of the learning. It is the most pragmatic kind of learning that you can expect.' Listen to the full episode to learn more about his journey, his experiences and some examples of the Global Experiential Learning trips.

Jurriaan de Jong, PhD, Assistant Professor, Department of Operations and Business Analytics at The Ohio State University explains the value and power of taking improvement students to the gemba at a variety of organizations.

In this episode Ikram Mataich (GEMBA Class of 2026) shares how she is experiencing her Global Executive MBA journey here at RSM, the importance of having people around that support you, and the importance of believing in yourself and your leadership skills. ‘I would say that you have to find the courage to apply. Have that confidence in yourself.' Listen to the full interview to hear about her GEMBA journey!

BONUS: Maria Chec Explores the Divide Between Agile Leaders and Practitioners In this BONUS episode, we explore Agile leadership with Maria Chec, author and host of Agile State of Mind. Maria shares insights from her analysis of Miro's Agile Survey, revealing a concerning disconnect between how Agile leaders and practitioners experience agile methodologies. We explore the roots of this divide, discuss practical approaches to bridging the gap, and consider the implications of recent industry developments like the PMI-Agile Alliance merger. Maria offers valuable perspectives on creating truly collaborative environments where frameworks serve the teams, not the other way around. The Disconnect Between Leaders and Practitioners "Practitioners feel pressured to comply with agile practices when they don't seem to add value." Maria highlights a stark divide revealed in Miro's survey of 1,200 agile practitioners and leaders. When asked if agile is living up to its original values, leaders and practitioners gave drastically different responses. For example, 69% of practitioners felt processes and tools overshadow individuals in their organizations, while only 43% of leaders shared this view. Similarly, 58% of practitioners believed documentation was prioritized over delivering final products, compared to just 39% of leaders. These disparities point to a fundamental disconnect in how agile is experienced at different organizational levels, with practitioners often feeling frameworks are imposed rather than collaboratively implemented. When Frameworks Become the Problem "The framework is too rigid... The framework is too complex... We have to change too much to use the framework." The issue isn't with agile frameworks themselves but how they're applied, Maria argues. Leaders often implement frameworks like SAFe without sufficient practitioner input or adaptation to organizational context. This creates an anti-pattern of "magical thinking" where companies believe they can install off-the-shelf solutions that worked elsewhere without considering their unique circumstances. The practitioners, who must live with these frameworks daily, experience frustration when rigid implementations fail to address their actual needs. Conway's Law comes into play here – the structure imposed by leadership often doesn't align with how teams naturally need to collaborate based on the systems they're building. The Role of Psychological Safety "Can I really admit that something the leadership made me do is not working for me? Will I be the only one admitting it?" This disconnect reveals deeper issues around psychological safety and trust within organizations. Many practitioners fear speaking up about framework problems, especially when they've just endured yet another organizational transformation. Maria emphasizes that without psychological safety, feedback loops break down, preventing the continuous improvement that's central to agile philosophy. Leaders must create environments where teams feel safe to provide honest feedback about what's working and what isn't, without fear of being singled out or dismissed. Without this safety, frameworks become rigid implementations rather than adaptable approaches that evolve with team needs. Reconnecting Through Gemba Walks "Be there where the value is created and know what's going on." To bridge the gap between leadership vision and practitioner reality, Maria strongly recommends Gemba walks – a concept from Lean and Toyota where leaders go to where value is created. This practice helps leaders understand the actual work being done and build relationships with team members. Maria references Project Aristotle at Google, which found that trust and psychological safety are fundamental to team success. She also notes the importance of leaders articulating a meaningful mission to inspire teams, sharing her experience at a taxi-hailing app where the CEO's vision of reducing urban parking needs made her feel she was "building something for the future." Leaders should regularly spend time where the actual work happens Teams need to understand how their work contributes to a larger purpose Open communication channels must be genuine, not just symbolic In this segment, we refer to Management 3.0 and Managing For Happiness by Jurgen Appelo.  The PMI-Agile Alliance Merger and the Future of Agile "Have we really found better ways? Why are Agile Alliance and PMI merging?" The recent merger between the Project Management Institute and Agile Alliance represents a surprising development in the industry. Maria takes an optimistic view, wondering if this indicates PMI recognizing that agile is truly the way forward. She acknowledges the perception that "Agile is dead" discussions highlight a crisis in the movement, but suggests the merger might be an opportunity to influence project management with agile values. She emphasizes how AI is creating massive changes that require experimentation and adaptation – precisely what agile approaches enable. This industry shift offers agile practitioners the chance to shape how traditional and agile methodologies might complement each other in the future. The merger could be seen as closing a circle or as an opportunity for cross-pollination "Agile is dead" discussions reflect growing pains rather than true failure Rapid technological changes with AI require more experimentation, not less Breaking Down Silos with "Glue Roles" "What are the 'glue roles' that you need in your organization?" Maria introduces her concept of "glue roles" – positions that help break down silos and foster collaboration regardless of what they're called. Whether they're RTEs (Release Train Engineers), Agile Coaches, or Technical Project Managers, these roles can transform organizational effectiveness when focused on enabling teams rather than enforcing processes. She observes that nature constantly changes, yet we expect our companies to remain static. This mindset prevents the adaptation necessary for true agility. Instead, organizations need individuals who can facilitate communication, remove barriers, and help teams collaborate effectively across boundaries. Focus on the function of collaboration rather than rigid role definitions Adapt roles to organizational needs rather than forcing organizational change to fit frameworks Use these roles to foster psychological safety and open communication Learning Through Experimentation "We need to experiment." Looking toward the future, Maria emphasizes the importance of experimentation in the face of rapid technological change, particularly with AI. She notes that while tech professionals are often thought to be early adopters, AI tools like ChatGPT are being embraced across all industries. The accelerating pace of change means we can no longer plan years ahead with certainty – what we use today may be obsolete in two years. This reality makes agile approaches even more relevant, as they embrace change rather than fight it. She encourages agile practitioners to openly discuss how they use these new tools, adapting their practices rather than clinging to outdated methods. The accelerating pace of change makes long-term planning increasingly difficult AI is already transforming work across all industries, not just tech Agile principles of adaptation and experimentation are more relevant than ever About Maria Chec Maria Chec is a seasoned Agile leader, ProKanban Trainer, and creator of Agile State of Mind. With over a decade of experience, she specializes in transforming teams through SAFe, OKRs, and process optimization, achieving remarkable productivity gains. Maria's mission is empowering teams to thrive through collaboration and adaptability. You can link with Maria Chec on LinkedIn and subscribe to Maria Chec's Substack.

How do you pivot your career to the commercial side of sport so you can grow the game you love?Kiri Madhani breaks down how she transitioned from game development roles to become a Senior Commercial Partnerships Manager at DAZN growing women's football in Europe.If you feel like your career is a bit stuck, this is your roadmap.About the guest:Kiri Madhani Senior Commercial Partnerships Manager at DAZN, and is part of the team recently short-listed for Football Business of the Year Award at the 2025 Women's Football Awards.Plenty to look out for in this conversation including Who is DAZN and what makes them a massive player in the sports media world. How Kiri consciously pivoted her career from game develop roles across university sport and charities into the Commercial world working with $Million deals and major rights holders. Plus tools on how to handle difficult conversations and work with others effectively. Kiri is one of my oldest friends in the sports industry, so naturally we go off topic a little from time to time, but I hope you enjoy.We cover:(00:00) - Interview begins(03:05) - Introduction(08:35) - Quick fire questions(20:01) - Kiri's role at DAZN explained(29:58) - Kiri's involvement in branding & pitching process(32:14) - Selling brand deals(37:25) - Understanding DAZN's offering(41:00) - Working with FIBA Media growing Women's Basketball(45:10) - How Kiri landed the role at DAZN(50:09) - How the FISU Forum in France influenced Kiri's career(58:07) - How a side role at London Rowing Club helped Kiri in landing a job in commercial sport(01:04:03) - Tips for a successful interview(01:10:10) - How to have tough conversations with colleagues(01:20:11) - Advice to her younger selfIf you like this ep, give these a go next:#289: How to move from London to Australia and work in Sports Marketing | George Ludlow's journey to Gemba#290: Inside the 2025 FISU World University Games with Mirinda Kidman#309: How I landed a dream job at Cricket Australia | Reuben Williams, Founder of SportsGradWant a job in sport? Click here.Follow SportsGrad on socials: LinkedIn | Instagram | TikTok Follow Reuben on socials: LinkedIn | Instagram | TikTokBig thanks to Deakin University for making this episode possible. Check out their Master of Sport Management, ranked #1 in Australia.Thanks for listening, much love! Hosted on Acast. See acast.com/privacy for more information.

New research from The Gemba Group suggests a credibility problem for the sports sponsorship industry arising when agencies both advise brands on sponsorship opportunities and sell rights for those same properties, leading to potentially biased recommendations. The discussion highlights the increasing involvement of procurement departments, the need for greater transparency and better analytical tools, and the importance of long-term, sustainable relationships between brands and rights holders. Our guests view these issues as crucial for sponsorship to continue growing as a vital revenue stream for sports organizations. Guests:Rob Mills, Global CEO, GembaClaire Kelly, Managing Director of Europe and Middle East, Gemba.Unofficial Partner is the leading podcast for the business of sport. A mix of entertaining and thought provoking conversations with a who's who of the global industry. To join our community of listeners, sign up to the weekly UP Newsletter and follow us on Twitter and TikTok at @UnofficialPartnerWe publish two podcasts each week, on Tuesday and Friday. These are deep conversations with smart people from inside and outside sport. Our entire back catalogue of 400 sports business conversations are available free of charge here. Each pod is available by searching for ‘Unofficial Partner' on Apple, Spotify, Google, Stitcher and every podcast app. If you're interested in collaborating with Unofficial Partner to create one-off podcasts or series, you can reach us via the website.

What if everything you thought you knew about transformation was wrong? In this episode, Marcus Cauchi and Matt Gaskin cut through the nonsense and dive into the brutal truths about why most change programs flop—and what Lean really looks like when it's done right.

Join host Andrew Stotz for a lively conversation with Cliff Norman and Dave Williams, two of the authors of "Quality as an Organizational Strategy." They share stories of Dr. Deming, insights from working with businesses over the years, and the five activities the book is based on. TRANSCRIPT 0:00:02.2 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we dive deeper into the teachings of Dr. W. Edwards Deming. Today, we have a fantastic opportunity to learn more about a recent book that's been published called "Quality as an Organizational Strategy". And I'd like to welcome Cliff Norman and Dave Williams on the show, two of the three authors. Welcome, guys.   0:00:27.1 Cliff Norman: Thank you. Glad to be here.   0:00:29.4 Dave Williams: Yeah, thanks for having us.   0:00:31.9 Andrew Stotz: Yeah, I've been looking forward to this for a while. I was on LinkedIn originally, and somebody posted it. I don't remember who, the book came out. And I immediately ordered it because I thought to myself, wait, wait, wait a minute. This plugs a gap. And I just wanna start off by going back to Dr. Deming's first Point, which was create constancy of purpose towards improvement of product and service with the aim to become competitive and stay in business and to provide jobs. And all along, as anybody that learned the 14 Points, they knew that this was the concept of the strategy is to continue to improve the product and service in the eyes of the client and in your business. But there was a lot missing. And I felt like your book has started really to fill that gap. So maybe I'll ask Cliff, if you could just explain kind of where does this book come from and why are you bringing it out now?   0:01:34.5 Cliff Norman: That's a really good question, Andrew. The book was originally for the use of both our clients only. So it came into being, the ideas came out of the Deming four day seminar where Dr. Tom Nolan, Ron Moen and Lloyd Provost, Jerry Langley would be working with Dr. Deming. And then at the end of four days, the people who some of who are our clients would come up to us and said, he gave us the theory, but we don't have any methods. And so they took it very seriously and took Dr. Deming's idea of production viewed as a system. And from that, they developed the methods that we're going to discuss called the five activities. And all of our work with this was completely behind the wall of our clients. We didn't advertise. So the only people who became clients were people who would seek us out. So this has been behind the stage since about 1990. And the reason to bring it out now is to make it available beyond our client base. And Dave, I want you to go ahead and add to that because you're the ones that insisted that this get done. So add to that if you would.   [laughter]   0:02:53.0 Dave Williams: Well, thanks, Cliff. Actually, I often joke at Cliff. So one thing to know, Cliff and Lloyd and I all had a home base of Austin, Texas. And I met them about 15 years ago when I was in my own journey of, I had been a chief quality officer of an ambulance system and was interested in much of the work that API, Associates of Process Improvement, had been doing with folks in the healthcare sector. And I reached out to Cliff and Lloyd because they were in Austin and they were kind enough, as they have been over many years, to welcome me to have coffee and talk about what I was trying to learn and where my interests were and to learn from their work. And over the last 15 years, I've had a great benefit of learning from the experience and methods that API has been using with organizations around the world, built on the shoulders of the theories from Dr. Deming. And one of those that was in the Improvement Guide, one of the foundational texts that we use a lot in improvement project work that API wrote was, if you go into the back, there is a chapter, and Cliff, correct me if I'm wrong, I think it's chapter 13 in this current edition on creating value.   0:04:34.3 Dave Williams: In there, there was some description of kind of a structure or a system of activities that would be used to pursue qualities and organizational strategy. I later learned that this was built on a guide that was used that had been sort of semi self-published to be able to use with clients. And the more that I dove into it, the more that I really valued the way in which it had been framed, but also how, as you mentioned at the start, it provided methods in a place where I felt like there was a gap in what I saw in organizations that I was working with or that I had been involved in. And so back in 2020, when things were shut down initially during the beginning of the pandemic, I approached Lloyd and Cliff and I said, I'd love to help in any way that I can to try to bring this work forward and modernize it. And I say modernize it, not necessarily in terms of changing it, but updating the material from its last update into today's context and examples and make it available for folks through traditional bookstores and other venues.   0:05:58.9 Andrew Stotz: And I have that The Improvement Guide, which is also a very impressive book that helps us to think about how are we improving. And as you said, the, that chapter that you were talking about, 13, I believe it was, yeah, making the improvement of value a business strategy and talking about that. So, Cliff, could you just go back in time for those people that don't know you in the Deming world, I'm sure most people do, but for those people that don't know, maybe you could just talk about your first interactions with Dr. Deming and the teachings of that and what sparked your interest and also what made you think, okay, I wanna keep expanding on this.   0:06:40.0 Cliff Norman: Yeah. So I was raised in Southern California and of course, like many others, I'm rather horrified by what's going on out there right now with fires. That's an area I was raised in. And so I moved to Texas in '79, went to work for Halliburton. And they had an NBC White Paper called, "If Japan Can, Why Can't We?", and our CEO, Mr. Purvis Thrash, he saw that. And I was working in the quality area at that time. And he asked me to go to one of Deming's seminars that was held in Crystal City, actually February of 1982. And I got down there early and got a place up front. And they sent along with me an RD manager to keep an eye on me, 'cause I was newly from California into Texas. And so anyway, we're both sitting there. And so I forgot something. So I ran up stairs in the Sheraton Crystal City Hotel there. And I was coming down and lo and behold, next floor down, Dr. Deming gets on and two ladies are holding him up. And they get in the elevator there and he sees this George Washington University badge and he kind of comes over, even while the elevator was going down and picks it up and looks it up real close to his face. And then he just backs up and leans, holds onto the railing and he says, Mr. Norman, what I'm getting ready to tell you today will haunt you for the rest of your life.   0:08:11.8 Cliff Norman: And that came true. And of course, I was 29 at the time and was a certified quality engineer and knew all things about the science of quality. And I couldn't imagine what he would tell me that would haunt me for the rest of my life, but it did. And then the next thing he told me, he said, as young as you are, if you're not learning from somebody that you're working for, you ought to think about getting a new boss. And that's some of the best advice I've ever gotten. I mean, the hanging around smart people is a great thing to do. And I've been gifted with that with API. And so that's how I met him. And then, of course, when I joined API, I ended up going to several seminars to support Lloyd Provost and Tom Nolan and Ron Moen and Jerry as the various seminars were given. And Ron Moen, who unfortunately passed away about three years ago, he did 88 of those four day seminars, and he was just like a walking encyclopedia for me. So anytime I had questions on Deming, I could just, he's a phone call away, and I truly miss that right now.   0:09:20.5 Cliff Norman: So when Dave has questions or where this reference come from or whatever, and I got to go do a lot of work, where Ron, he could just recall that for me. So I miss that desperately, but we were busy at that time, by the time I joined API was in '88. And right away, I was introduced to what they had drafted out in terms of the five activities, which is the foundation of the book, along with understanding the science of improvement and the chain reaction that Dr. Deming introduced us to. So the science of improvement is what Dr. Deming called the System of Profound Knowledge. So I was already introduced to all that and was applying that within Halliburton. But QBS, as we called it then, Qualities of Business Strategy was brand new. I mean, it was hot off the press. And right away, I took it and started working with my clients with it. And we were literally walking on the bridge as we were building it. And the lady I'm married to right now, Jane Norman, she was working at Conagra, which is like a $15 billion poultry company that's part of Conagra overall, which is most of the food in your grocery store, about 75% of it. And she did one of the first system linkages that we ever did.   0:10:44.5 Cliff Norman: And since then, she's worked at like four other companies as a VP or COO, and has always applied these ideas. And so a lot of this in the book examples and so forth, comes from her actual application work. And when we'd worked together, she had often introduced me, this is my husband, Cliff, he and his partners, they write books, but some of us actually have to go to work. And then eventually she wrote a book with me with Dr. Maccabee, who is also very closely associated with Dr. Deming. So now she's a co-author. So I was hoping that would stop that, but again, we depend on her for a lot of the examples and contributions and the rest of it that show up in the book. So I hope that answers your question.   0:11:28.2 Andrew Stotz: Yeah, and for people like myself and some of our listeners who have heard Dr. Deming speak and really gotten into his teachings, it makes sense, this is going to haunt you because I always say that, what I read originally... I was 24 when I went to my first Deming seminar. And I went to two two-day seminars and it... My brain was open, I was ready, I didn't have anything really in it about, any fixed methods or anything. So, for me, it just blew my mind, some of the things that he was talking about, like thinking about things in a system I didn't think about that I thought that the way we got to do is narrow things down and get this really tight focus and many other things that I heard. And also as a young, young guy, I was in this room with, I don't know, 500 older gentlemen and ladies, and I sat in the front row and so I would see him kind of call them on the carpet and I would be looking back like, oh, wow, I never saw anybody talk to senior management like that and I was kind of surprised. But for those people that really haven't had any of that experience they're new to Deming, what is it that haunts you? What is... Can you describe what he meant when he was saying that?   0:12:42.9 Cliff Norman: I gotta just add to what you just said because it's such a profound experience. And when you're 29, if most of us, we think we're pretty good shape by that time, the brain's fully developed by age 25, judgment being the last function that develops. And so you're pretty well on your way and then to walk in and have somebody who's 81 years old, start introducing you to things you've never even thought about. The idea of the Chain Reaction that what I was taught as a certified quality engineer through ASQ is I need to do enough inspection, but I didn't need to do too much 'cause I didn't want to raise costs too much. And Dr. Deming brought me up on stage and he said, well, show me that card again. So I had a 105D card, it's up to G now or something. And he said, "well, how does this work?" And I said, "well, it tells me how many samples I got to get." And he says, "you know who invented that." And I said, "no, sir, I thought God did." He said, "no, I know the people that did it. They did it to put people like you out of business. Sit down, young man, you've got a lot to learn." And I thought, wow, and here you are in front of 500 people and this is a public flogging by any stretch.   0:13:56.1 Cliff Norman: And it just went on from there. And so a few years later, I'm up in Valley Forge and I'm working at a class with Lloyd and Tom Nolan and a guy named, I never met before named Jim Imboden. And he's just knock-down brilliant, but they're all working at General Motors at that time. And a lot of the book "Planned Experimentation" came out of their work at Ford and GM and Pontiac and the rest of it. And I mean, it's just an amazing contribution, but I go to dinner with Jim that night. And Jim looks at me across the table and he says, Cliff, how did you feel the day you found out you didn't know anything about business economics or anything else? I said, "you mean the first day of the Deming seminar?" He said, "that's what I'm talking about." And that just... That's how profound that experience is. Because all of a sudden you find out you can improve quality and lower costs at the same time. I'm sorry, most people weren't taught that. They certainly weren't taught that in business school. And so it was a whole transformation in thinking and just the idea of a system. Most of what's going on in the system is related to the system and the way it's constructed. And unfortunately, for most organizations, it's hidden.   0:15:04.2 Cliff Norman: They don't even see it. So when things happen, the first thing that happens is the blame flame. I had a VP I worked for and he'd pulled out his org chart when something went bad and he'd circle. He said, this is old Earl's bailiwick right here. So Cliff, go over and see Earl and I want you to straighten him out. Well, that's how most of it runs. And so the blame flame just takes off. And if you pull the systems map out there and if he had to circle where it showed up, he'd see there were a lot of friends around that that were contributing. And we start to understand the complexity of the issue. But without that view, and Deming insisted on, then you're back to the blame flame.   0:15:45.1 Andrew Stotz: Yeah. And Dave, I see a lot of books on the back on your shelf there about quality and productivity and team and many different things. But maybe you could give us a little background on kind of how how you, besides how you got onto this project and all that. But just where did you come from originally and how did you stumble into the Deming world?   0:16:08.9 Dave Williams: Sure. Well, sadly, I didn't have the pleasure of getting to sit in on a four-day workshop. Deming died in 1993. And at that time, I was working on an ambulance as a street paramedic and going to college to study ambulance system design and how to manage ambulance systems, which was a part of public safety that had sort of grown, especially in the United States in the '60s. And by the time I was joining, it was about 30 years into becoming more of a formalized profession. And I found my way to Austin, Texas, trying to find one of the more professionalized systems to work in and was, worked here as a paramedic for a few years. And then decided I wanted to learn more and started a graduate program. And one of the courses that was taught in the graduate program, this is a graduate program on ambulance management, was on quality. And it was taught by a gentleman who had written a, a guide for ambulance leaders in the United States that was based on the principles and methods of quality that was happening at this time. And it pieced together a number of different common tools and methods like Pareto charts and cause-and-effect diagrams and things like that.   0:17:33.1 Dave Williams: And it mentioned the different leaders like Deming and Juran and Crosby and others. And so that was my first exposure to many of these ideas. And because I was studying a particular type of healthcare delivery system and I was a person who was practicing within it and I was learning about these ideas that the way that you improve a system or make improvement is by changing the system. I was really intrigued and it just worked out at the time. One of the first roles, leadership roles that emerged in my organization was to be the Chief Quality Officer for the organization. And at the time, there were 20 applicants within my organization, but I was the only one that knew anything about any of the foundations of quality improvements. Everybody else applied and showed their understanding of quality from a lived experience perspective or what their own personal definitions of quality were, which was mostly around inspection and quality assurance. I had, and this won't surprise Cliff, but I had a nerdy response that was loaded with references and came from all these different things that I had been exposed to. And they took a chance on me because I was the only one that seemed to have some sense of the background. And I started working and doing...   0:19:10.1 Dave Williams: Improvement within this ambulance system as the kind of the dedicated leader who was supposed to make these changes. And I think one of the things that I learned really quickly is that frequently how improvement efforts were brought to my attention was because there was a problem that I, had been identified, a failure or an error usually attributed to an individual as Cliff pointed out, somebody did something and they were the unfortunate person who happened to kind of raise this issue to others. And if I investigated it all, I often found that there were 20 other people that made the same error, but he was, he or she was the only one that got caught. And so therefore they were called to my office to confess. And when I started to study and look at these different issues, every time I looked at something even though I might be able to attribute the, first instance to a person, I found 20 or more instances where the system would've allowed or did allow somebody else to make a similar error.   0:20:12.6 Dave Williams: We just didn't find it. And it got... And it became somewhat fascinating to me because my colleagues were very much from a, if you work hard and just do your job and just follow the policy then good quality will occur. And nobody seemed to spend any time trying to figure out how to create systems that produce good results or figure out how to look at a system and change it and get better results. And so most of my experience was coming from these, when something bubbled up, I would then get it, and then I'd use some systems thinking and some methods and all of a sudden unpack that there was a lot of variation going on and a lot of errors that could happen, and that the system was built to get results worse than we even knew.   0:21:00.7 Dave Williams: And it was through that journey that I ended up actually becoming involved with the Institute for Healthcare Improvement and learning about what was being done in the healthcare sector, which API at the time were the key advisors to Dr. Don Berwick and the leadership at IHI. And so much of the methodology was there. And actually, that's how I found my way to Cliff. I happened to be at a conference for the Institute for Healthcare Improvement, and there was an advertisement for a program called the Improvement Advisor Professional Development Program, which was an improvement like practitioner project level program that had been developed by API that had been adapted to IHI, and I noticed that Cliff and Lloyd were the faculty, and that they were in my hometown. And that's how I reached out to them and said, hey can we have coffee? And Cliff said, yes. And so...   0:21:53.1 Andrew Stotz: And what was that, what year was that roughly?   0:22:00.3 Dave Williams: That would've been back in 2002 or 2003, somewhere in that vicinity.   0:22:02.0 Andrew Stotz: Hmm. Okay.   0:22:06.8 Dave Williams: Maybe a little bit later.   0:22:06.9 Andrew Stotz: I just for those people that are new to the topic and listening in I always give an example. When I worked at Pepsi... I graduated in 1989 from university with a degree in finance. And I went to work at Pepsi in manufacturing and warehouse in Los Angeles at the Torrance Factory originally, and then in Buena Park. But I remember that my boss told me, he saw that I could work computers at that time, and so I was making charts and graphs just for fun to look at stuff. And he said, yeah, you should go to a one of these Deming seminars. And so he sent me to the one in... At George Washington University back in 1990, I think it was. And but what was happening is we had about a hundred trucks we wanted to get out through a particular gate that we had every single morning. And the longer it took to get those trucks out the longer they're gonna be on LA traffic and on LA roads, so if we can get 'em out at 5:00 AM, fantastic. If we get 'em out at 7:00, we're in trouble. And so they asked me to look at this and I did a lot of studying of it and I was coming for like 4:00 in the morning I'd go up to the roof of the building and I'd look down and watch what was happening. And then finally I'd interview everybody. And then finally the truck drivers just said, look, the loaders mess it up so I gotta open my truck every morning and count everything on it. And I thought, oh, okay.   0:23:23.7 Andrew Stotz: So I'll go to the loaders. And I go, why are you guys messing this up? And then the loaders was like, I didn't mess it up. We didn't have the production run because the production people changed the schedule, and so we didn't have what the guy needed. And so, and oh, yeah, there was a mistake because the production people put the product in the wrong spot, and therefore, I got confused and I put the wrong stuff on by accident. And then I went to the production people and they said, well, no, it's not us. It's the salespeople. They keep putting all this pressure on us to put this through right now, and it's messing up our whole system. And that was the first time in my life where I realized, okay, it's a system. There's interconnected parts here that are interacting, and I had to go back into the system to fix, but the end result was I was able to get a hundred trucks through this gate in about 45 minutes instead of two hours, what we had done before.   0:24:18.8 Andrew Stotz: But it required a huge amount of work of going back and looking at the whole system. So the idea of looking at the science of improvement, as you mentioned, and the System of Profound Knowledge, it's... There's a whole process. Now, I wanna ask the question for the person who gets this book and they dig into it, it's not a small book. I've written some books, but all of 'em are small because I'm just, maybe I just can't get to this point. But this book is a big book, and it's got about 300... More than 300 pages. What's the promise? What are they gonna get from digging into this book? What are they gonna take away? What are they gonna be able to bring to their life and their business that they couldn't have done without really going deeper into this material?   0:24:57.7 Cliff Norman: Dave, go ahead.   0:25:01.4 Dave Williams: Well, I was gonna joke by saying they're gonna get hard work and only half because this is just the theory in the book and many of the... And sort of examples of the method. But we're in the process of preparing a field guide which is a much deeper companion guide loaded with exercises and examples of and more of the methods. So the original guide that that API had developed was actually about an eight... Well, I don't know how many pages it was, but it was a thick three inch binder. This, what you have there is us refining the content part that explains the theory and kind of gets you going. And then we moved all of the exercises and things to the field guide for people that really wanna get serious about it.   0:26:00.3 Dave Williams: And the reason I say hard work is that the one thing that you won't get, and you should probably pass it if this book if you're on Amazon, is you're not gonna get an easy answer. This is, as a matter of fact, one of the things that emerged in our early conversations about was this project worth it? Is to say that this is hard work. It's work that a very few number of leaders who or leadership teams that really want to learn and work hard and get results are gonna embark on. But for those, and many of our clients, I think are representative of that, of those people that say, gosh, I've been working really hard, and I feel like we could do better. I feel like I could make a bigger impact, or I could serve more customers or clients.   0:26:44.0 Dave Williams: And but I am... And I'm in intrigued or inspired or gotten to a certain point with improvement science on my own, but I want to figure out how to be more systematic and more global and holistic at that approach. Then that's what QOS is about. It builds on the shoulders of the other books that you mentioned, like The Improvement Guide which we talked about as being a great book about improvement, and improvement specifically in the context of a project. And other books like The Healthcare Data Guide and the Planned Experimentation, which are also about methods, healthcare Data Guide being about Shewhart charts, and Planned Experimentation being about factorial design. This book is about taking what Cliff described earlier as that... I always say it's that that diagram that people put on a slide and never talk about from Deming of production views as a system and saying, well, how would we do this if this is the model for adopting quality as strategy, what are the methods that help us to do this?   0:28:01.3 Dave Williams: And this book breaks that down into five activities that are built on the shoulders of profound knowledge, built on the shoulders of the science of improvement and provide a structure to be able to initially develop a system, a systems view of your organization, and then build on that by using that system to continually operate and improve that organization over time. So the book describes the activities. The book describes some of the things that go into getting started, including being becoming good at doing results-driven improvement, building a learning system, focusing in on the things that matter to your organization. And then working towards building the structure that you can improve upon. The book creates that foundation. It provides examples from clients and from people that we've worked with so that you can see what the theory looks like in practice get, kind of get a flavor for that. And we hope it builds on the shoulders of other work that I mentioned in the other books that compliment it and provides a starting point for teams that are interested in taking that journey.   0:29:26.5 Andrew Stotz: And Cliff, from your perspective, if somebody had no, I mean, I think, I think the Deming community's gonna really dive in and they're gonna know a lot of this stuff, but is gonna help them take it to the next level. But for someone who never had any real experience with Deming or anything like that, and they stumble upon this interview, this discussion, they hear about this book, can they get started right away with what's in this book? Or do they have to go back to foundations?   0:29:49.6 Cliff Norman: No, I think that can definitely get started. There's a lot of learning as you know, Andrew, from going through the four-day to understand things. And I think we've done a pretty good job of integrating what Dr. Deming taught us, as well as going with the methods. And one of the things people would tell him in his four-day seminars is, Dr. Deming, you've given us the theory, but we have no method here. And he said, well, if I have to give you the method, then you'll have to send me your check too. So he expected us to be smart enough to develop the methods. And the API folks did a really good job of translating that into what we call the five activities. So those five activities are to understand the purpose of the organization.   0:30:35.6 Cliff Norman: And a lot of people when they write a purpose, they'll put something up there but it's usually we love all our people. We love our customers even more. If only they didn't spend so much, and we'll come out with something like that and there'll be some pablum that they'll throw up on the wall. Well, this actually has some structure to it to get to Deming's ideas. And the first thing is let's try to understand what business we're in and what need we're serving in society that drives customers to us. So that word is used not need coming from customers, but what is it that drives them to us so we can understand that? And then the second part of that purpose needs to define the mainstay, the core processes, the delivery systems that relate directly to customers. And just those two ideas alone, just in the first activity of purpose, most people haven't thought about those ideas.   0:31:27.8 Cliff Norman: And can somebody pick up this book and do that? Yes. And that will answer a big challenge from Dr. Deming. Most people don't even know what business they're in, haven't even thought about it. And so that we... That question gets answered here, I think, very thoroughly. In this second activity, which is viewing the organization as a system contains two components that's viewing the organization as a system. And that's difficult to do, and a lot of people really don't see the need for it. Jane Norman reminded Dave and I on a call we did last week, that when you talk about a systems map with people, just ask 'em how do they know what's going on inside other organizations, other departments within their organization? How do they know that? And most of us are so siloed.   0:32:11.2 Cliff Norman: Somebody over here is doing the best job they can in department X, and meanwhile, department Y doesn't know anything about it. And then three months later the improvement shows up and all of a sudden there's problems now in department Y. Well, somebody who's focused on the organization as a system and sees how those processes are related when somebody comes to a management meeting said, well, we've just made a change here, and this is gonna show up over here in about three months, and you need to be prepared for that. Andrew, that conversation never takes place. So the idea of having the systems map and this book can help you get started on that. The second book that Dave was just talking about, there are more replete examples in there. I mean, we've got six case studies from clients in there than the practitioners and people who actually are gonna be doing this work.   0:33:01.7 Cliff Norman: That's gonna be absolutely... They're gonna need that field guide. And I think that's where Dave was coming from. The third activity is the information activity, how are we learning from outside the organization and how do we get feedback and research into the development of new products and services and the rest of it? And so we provided a system there. In fact, Dave took a lead on that chapter, and we've got several inputs there that have to be defined. And people just thinking through that and understanding that is huge. When Dr. Deming went to Japan in 1950, he was there to do the census to see how many Japanese were left after World War II. And then he got an invitation to come and talk to the top 50 industrialists. And he started asking questions and people from the Bank of Tokyo over there and all the rest of it.   0:33:52.4 Cliff Norman: And Dr. Deming says, well, do you have any problems? And they said, what do you mean? He says, well, do customers call up and complain? And he said, yes. And he says, well, do you have any data? And he said, no. He says, but if they complain, we give them a Geisha calendar. And then Dr. Deming says, well, how many Geisha calendars have you given out? So it's like, in 1991, I'm sitting here talking to a food company and I asked him, I said, well, you get customer complaints? Oh yeah. Do you have any data on it? No, but we give 'em a cookbook. I said, well, how many cookbooks are you giving out? So I was right back to where Deming was in 1950, so having the information activity, that third activity critical so that we're being proactive with it and not just reactive.   0:34:43.7 Cliff Norman: And so I think people can read through that and say, well, what are we doing right now? Well, I guess we're not doing this and move on. Then the fourth activity is absolutely critical. This is where you know that you've arrived, because now you're going to integrate not only the plan to operate, but a plan to improve. That becomes the business plan. For most people in business plan they do a strategy, and then they have a bunch of sub strategies, and they vote on what's important, and they do some other things, and then a year later they come back and revisit it. Well, what happens here is there's some strategic objectives that are laid out, and then immediately it comes down to, okay, what's gonna be designed and redesigned in this system? Which processes, products and services are gonna be designed? 'Cause we can all see it now, Andrew.   0:35:31.6 Andrew Stotz: Mm.   0:35:31.6 Cliff Norman: We can, it's right in front of us. So it's really easy to see at this point, and now we can start to prioritize and make that happen on purpose. As an example when Jane was a vice president at Conagra, they came up with five strategic objectives. Then they made a bunch of promises to corporate about what they were gonna do and when they were going to achieve it. When she laid out the systems map for them, they were horrified that over 30% of the processes that they needed to be having precooked meat didn't even exist. They were gonna have to be designed. And so Jane and I sat there and looking at 'em and said, well, if you'd had this map before you made the promises, would you have made those promises? No, no, we're in trouble right now. I gotta go back to the CEO of the holding company and tell 'em we're not gonna make it.   0:36:22.4 Cliff Norman: But there's a whole bunch of people that sit around in goal settings. We're gonna do this by when and have no idea about what they're talking about. So that's a little bit dangerous here. And then the fifth activity, it's probably the most important. And where I want people to start, I actually want 'em to start on the fifth activity, which is managing individual improvement activities, team activities. And what I mean by that is, nothing can hold you up from starting today on making an improvement and use the model for improvement. The three basic questions, you can write that on an envelope and apply it to a project and start right away. Because learning the habit of improvement, and when you identify, and this is typical in the planning process, again, a chapter that Dave took a lead on in the planning chapter.   0:37:03.8 Cliff Norman: When you lay that out, you're gonna come up with three to five strategic objectives, but that's gonna produce anywhere between 15 and 20 improvement efforts. And when people start three improvement efforts, and they see how difficult that is to traffic through an organization, particularly if you have a systems map, makes it a lot easier. If you don't have that, then there's all sorts of things that happen to you.   0:37:21.3 Andrew Stotz: Hmm.   0:37:22.8 Cliff Norman: But the, the idea of that all coming together is critical. And where you... Where that really shows up for the reader here is in chapter one. So Lloyd Provost took a lead on chapter one. If you read chapter one, you got a pretty good idea of what's gonna happen in the rest of the book. But more importantly, in that book, in chapter one, there's a survey at the end. And every time we give this out to people, they feel real bad.   0:37:48.1 Cliff Norman: And well, Cliff, any, on a scale of one to 10, we only came up with a four. Well, what I would tell 'em is, if you can come up with a four, you're pretty good. And those fundamentals have to be in place. In other words, the management needs to trust each other. There are certain things that have to be in place before you can even think about skating backwards here. And quality as an organizational strategy is all about skating backwards. The people who don't have the fundamentals can't even start to think about that.   0:38:15.0 Cliff Norman: So that survey and the gap between where they are at a four and where they're going to be at a 10, we've integrated throughout the whole book. So as you're reading through the whole book, you're seeing that gap, and then you have a good plan forward as to what do I need to do to get to be a six, an eight, and what do I need to do to finally arrive at a 10? Dave, why don't you add to what I just said there, and I gotta turn on a light here, I think.   0:38:39.2 Dave Williams: Well, I think one of the things that, and Cliff has probably been the one that has helped me appreciate this to the biggest degree is the role in which improvement plays in quality as an organizational strategy. So, I mean, I think in general, in our world, improvement is seen as kind of like a given, but in our case, what we've found is that many times people are not working on the things right in front of them or the problems in which they have, that they are on the hook... I like to say, are on the hook to get accomplished right now. And like Cliff mentioned, many of my clients when I engage with them, I say, well, what have you promised this year? And they'll give me a list and I'll say, well, okay, what are you working on to improve? And they'll be working on projects that are not related to that list of things that they've got to affect. And so usually that's a first pivot is to say, well, let's think about what are the things that you're working on or should be working on that are either designing or redesigning your system to achieve these strategic objectives.   0:39:48.8 Dave Williams: And the reason to put the attention on that fifth activity and get people working on improvement, there's a good chance that the improvement capability within the organization currently isn't to the level that you need it, where you can get results-driven projects happening at a clip that will enable you to chip away at 20 projects versus four in a year. And that it's not well integrated into the leadership, into the support structures that you have. In addition, if you're trying to use improvement on things that you're on the hook for, and Cliff noted, especially if you've got a system map while you're on that journey, you're gonna start to pick up on where the disconnects are. Similar to your example, Andrew, where you were describing your experience working backwards in the process, you're going to start to recognize, oh, I'm working on this, but it's linked to these other things. Or in order for me to do this, I need that. Or... And so that amplifies the project to be kind of just a vehicle to appreciate other things that are interconnected, that are important in improving our work together.   0:41:05.1 Dave Williams: And so I think that that's a critical piece. I mean, I sometimes describe it as the disappointment that people have when they open QOS because they want to have a new method or a new thing to work on. I said, well, there's a lot new in here. And at the same time, we want to build on the shoulders of the fundamentals. We want to build it because it's the fundamentals that are going to be able for you to activate the things that are necessary in order for you to skate backwards, like Cliff was describing earlier.   0:41:36.2 Cliff Norman: I got to add to what Dave was saying because this actually happened to me with a... I'm not going to mention the name of the company, but it's a high-tech companies worldwide. And we got up, a good friend of mine, Bruce Bowles, and we were introducing the idea of quality as an organizational strategy. And one of the guys in the front row, he says, Cliff, this just sounds like common sense, why aren't we all doing this? I said, that's a real good question. Let me put that in the parking lot here. So I put it up on a flip chart. And so we went through the idea of... We were working on Shewhart control charts. And so we showed him one of those. And at the end of all that, he raised his hand and I said, yeah, he says, Cliff, this is hard. I said, well, let me put that up here. This is hard. Then we went through the systems map and he says, look, this is hard. By the end of the two days, it was, this is hard, this is hard, this is hard, this is hard. This goes back to what Dave was saying earlier about once you open this page, there's some work that takes off, but more importantly, there's something new to learn here.   0:42:40.3 Cliff Norman: And that's frustrating to people, especially when they've got to quit doing what they've done in the past. It's what Deming says, you got to give up on the guilt and you got to move forward and transform your own thinking. So there's something here for the management to do. And if they're not willing to do that work, then this is probably not a good thing for them. Just go back to the blame flame and circling org charts and that kind of stuff and then wonder why we're losing money.   0:43:11.8 Andrew Stotz: Yeah, and I think that that's one of the things that we see in the Deming community is that, why are people doing it the way they are, dividing things up and doing KPIs and saying, you take care of that. And we're gonna optimize by focusing on each... We see how that all kind of falls apart.   0:43:27.9 Cliff Norman: It all falls through reductionism.   0:43:29.8 Andrew Stotz: [laughter] Yeah.   0:43:32.5 Cliff Norman: It doesn't understand the system, yeah.   0:43:32.5 Andrew Stotz: Yeah, so what I want to do now is I was just thinking about a book on my shelf called "Competitive Strategy" by Michael Porter. And there's a whole field of study in the area of strategy for businesses. Now you guys use, and you explain a little bit about the way you come up with... Why you come up with organization rather than let's say company as an example. But let's just talk about strategy for a moment. Generally we're taught in business school that there's two main strategies. One is a differentiation strategy. I like to teach my students like Starbucks. It's very differentiated from the old model. And you can have a low cost strategy, which is like McDonald's, where it's all about operational efficiency.   0:44:18.4 Andrew Stotz: And those are two different strategies that can get to the same goal, which is to build a strong and sustainable business that's making a good profit for the employees to get paid well and for shareholders. And so for somebody that understands some of the foundations of typical strategy, it's hard for them to think, wait, wait, wait, what? You're just talking about just better quality is the strategy? How should they frame this concept of quality as a strategy in relation to what we've been taught about low cost and differentiation and other types of strategy? How do we think about this book in relation to that?   0:45:03.2 Cliff Norman: When Deming wrote his book, his very first one of the four "Out of the Crisis", which was the whole idea about quality and competitive position. But he was kind of answering that. And at that time, what we had is we had three companies in the United States that were going at each other, Ford, GM, and Chrysler. And they'd call each other up, well, what are you doing this year? Oh, we're making cars that don't work. Sometimes they break down. That's why we have Mr. Goodwrench to repair them. That's an extra revenue source for us. As one of the executives that are challenged, a colleague of mine, he said, you don't realize how much money we're gonna lose here taking the repair business out because we make a lot of money out of repair. So making cars that don't work has been a good revenue stream for us. Well, all that works out great, until somebody shows up like Toyota that has a car that works and doesn't need to be repaired by Mr. Goodwrench all the time.   0:45:58.8 Cliff Norman: So the mind shift there, and what Dr. Deming was saying is that he was focused on the competition's already licked. And I don't think Porter's thought about that very much, not to be overly critical, because I'm an admirer of his, but the idea of focusing on the need and why is that customer coming to us so that we make a journey, and the Japanese call that being in the Gemba, being in the presence with the customers as they use the product or service and doing the research and the rest of it. And then coming back and then redesign that product or service so that it not only grabs the current customer, but we start thinking about customers that are not even our customers and innovate and actually come up with a design that actually brings new customers to us through products and services that we haven't thought about yet. So if I show you three products just to make a picture of it, we often show like an abacus, which was a hand calculating machine about BC. Then there's a slide rule that came out about the same year that Columbus discovered America. And that was good till about 1968.   0:47:06.0 Cliff Norman: And then the calculator, the handheld calculator came out. Well the need for all three of those products is to do handheld calculations. So we've had that need since BC. Now in 1967, K&E Calculator was making that slide rule, which I used in junior high school. If you'd have come up to me and said, Cliff, what do you need in the way of a better slide rule? I said, well can you get me a holster for it? 'Cause I don't like having to stick me in the face. I put it in my pocket and it sticks me in the face. And if you can give me a holster for that, that would be my view of that. I wasn't about to come up with the TI calculator. That wasn't gonna happen. Not from Cliff. It's gonna come from an engineer at TI. Now, K&E Calculator, if they'd been doing research in the marketplace and saying, is there something that can totally disrupt us going on here? Rather than just looking at figuring out a way to make the K&E slide rule better, they might've discovered that.   0:48:07.0 Cliff Norman: Most people don't do that. They just go back. They just lose their business. And it was interesting in '67, their annual report put out, what's the world gonna look like 100 years from now? So they had dome cities, they had cars flying, they had all sorts of things going on that were great innovations, but they didn't have the TI calculator in there, along with the HP calculator. And that wiped out their business. And so if people understand the need, and that's what Dr. Deming is getting at, he says, they really haven't thought about what business they're in. So why are the customers coming to us? He says, no customer ever asked for pneumatic tire. No customer ever asked for a microwave oven. That came from people with knowledge that were looking at how the customers are using the current products and services and say, now, is there technology innovation going on that we can actually do a better job of providing a better match in the future?   0:48:56.9 Andrew Stotz: And can you explain why you use the word need as opposed to want?   0:49:06.5 Cliff Norman: That's a good question. The idea is that there's a need that's constant in society. So that need of having to do handheld calculations or needing healthcare or to pay bills, that need is constant throughout civilization. And so if I want something that's interesting, that might be the match. That might be something to do with some features what I'm offering and so forth. I'd like to have this, I'd like to have that. But the need and the way we're using that is it doesn't come from customers. It's what drives customers to us. And it's always been there. It's always been there. Need for transportation, for example. Whether you're walking or driving a bicycle or a car or a plane.   0:49:53.6 Andrew Stotz: And Dave, how would you answer the same question when you think about a person running a business and they've had many strategy meetings in their business, they've set their corporate strategy of what we're doing, where we're going and that type of thing. And maybe they've picked, we're gonna be a low cost producer. Thailand's an interesting one because Thailand had a ability to be low cost producers in the past. And then China came along and became the ultimate low cost producer. And all of a sudden, Thai companies had a harder time getting the economies of scale and the like. And now the Chinese manufacturers are just really coming into Thailand, into the Thai market. And now it's like, for a Thai company to become a low cost leader is almost impossible given the scale that China and the skills that they have in that. And so therefore, they're looking at things like I've got to figure out how to get a better brand. I've got to figure out how to differentiate and that type of thing. How does this... How could this help a place like that and a management team that is struggling and stuck and is looking for answers?   0:51:07.0 Dave Williams: Well, I go back to what Cliff said about that many organizations don't pause to ask, why do they exist? What is the need of which they are trying to fulfill? Much of my background involved working in the service industry, initially with public safety and ambulance systems and fire systems, and then later in healthcare and in education. And in many of those environments, especially in places where in public systems where they've been built and they may have existed for a long time, when you ask them about what are they trying to accomplish as an organization or what is it that they... The need that they're trying to fulfill? Typically, they're gonna come back to you with requests or desires or wants or sort of characteristics or outcomes that people say they expect, but they don't pause to ask, like, well, what is the actual thing of which I'm trying to tackle? And Cliff mentioned like, and we actually, I should mention in the book, we have a list of different strategies, different types of strategies, all the different ones that you mentioned, like price and raw material or distribution style or platform or technology.   0:52:30.9 Dave Williams: There's different types of strategies, and the one that we are focusing in on is quality. But I think it's important for people to ask the question. Cliff mentioned transportation. There's a number of different great examples, actually, I think in transportation, where you could look at that as being an ongoing need as Cliff mentioned from the days when there was no technology and we were all on foot to our current day. Transportation has been a need that existed and many different things over time have been created from bicycles, probably one of the most efficient technologies to transport somebody, wheels and carts. And now, and you were referencing, we've made reference to the car industry. It's a fascinating experience going on of the car world and gas versus electric, high technology versus not, autonomous vehicles. There's, and all of them are trying to ask the question of, are there different ways in which I might be able to leverage technology to achieve this need of getting from point A to point B and be more useful and potentially disrupt in the marketplace? And so I think the critical thing initially is to go back and ask and learn and appreciate what is that need?   0:53:58.6 Dave Williams: And then think about your own products and services in relation to that. And I think we include four questions in the book to be able to kind of think about the need. And one of those questions is also, what are other ways in which you could fulfill that need? What are other ways that somebody could get transportation or do learning or to help sort of break you away from just thinking about your own product as well? And that's useful because it's super tied to the system question, right? Of, well, this is the need that we're trying to fulfill and these are the products and services that are matching that need. Then the system that we have is about, we need to build that and design that in order to produce, not only produce the products and services that match that need, but also continually improve that system to either improve those products and services or add or subtract products and services to keep matching the need and keep being competitive or keep being relevant. And maybe if it's not in a competitive environment where you're gonna go out of business, at least be relevant in terms of the city service or community service, government service that continues to be there to match the need of the constituents. So I think it's a really important piece.   0:55:17.0 Dave Williams: It's that North star of saying, providing a direction for everything else. And going back to your original comment or question about strategy, and many times people jump to a strategy or strategies or, and those might be more around particular objectives or outcomes that they're trying to get to. It may not actually be about the method or the approach like cost or technology that they may not even think that way. They may be more thinking about a plan. And I really encourage people to be clear about what they're trying to accomplish and then start to ask, well, how's the system built for that? And later we can bring a process that'll help us learn about our system and learn about closing that gap.   0:56:05.1 Cliff Norman: Yeah. Just what I'd add to that, Andrew, because you mentioned China, a few other countries, but I think the days are coming to an end fairly quickly where somebody can say, oh, we can go to this country. They have low wages, we'll put our plant there and all that. There's a lot of pushback on that, particularly in the United States. And if that's your strategy, that hadn't required a lot of thinking to say the least. But in 1966, over 50% of the countries in the world were, let me rephrase that, over 50% of the population of the world lived in extreme poverty. So there were a lot of targets to pick out where you want to put your manufacturing. And in 2017, and you and Dave were probably like myself, I didn't see this hit the news, but that figure had been reduced from over 50% down to 9%. And all you have to do is just, and I worked in China a lot, they're becoming very affluent. And as they become very affluent, that means wages are going up and all the things that we want to see throughout the world. And I think that's happening on a grand scale right now, but you're also getting a lot of pushback from people when they see the middle class in their own country, like here in the United States, destroyed, and say, I think we've had enough of this. And I think you're gonna see that after January. You're gonna see that take off on steroids.   0:57:31.7 Cliff Norman: And that's gonna happen, and I think throughout the world, people are demanding more, there's gonna have to be more energy, every time a baby is born, the footprints gets bigger for more energy and all the rest of it. So it's gonna be interesting, and I think we are going into an age for the planet where people as Dr. Deming promised that they'd be able to live materially better, and the whole essence of this book is to focus on the quality of the organization and the design and redesign of a system to a better job of matching the need and cause that chain reaction to go off. When Jane and I went over to work in Sweden, Sven Oloff who ran three hospitals and 62 dental clinics there and also managed the cultural activities and young shipping. He said, Cliff, I report to 81 politicians. I don't wanna have to go to them to put a bond on an election to get more money for my healthcare system, I wanna use Dr. Deming's chain reaction here to improve care to the patients in my county and also reduce our costs. A whole bunch of people that don't even believe that's possible in healthcare.   0:58:39.9 Cliff Norman: But that's what Sven Oloff said that's what you're here for. And that's what we proceeded to do, they launched about 350 projects to do just that, and one of their doctors, Dr. Motz [?], he's amazing. We taught him a systems map, I came back two months later, and he had them in his hospital on display. And I said, Motz, how did you do this? He said well Cliff, I'm an endocrinologist by education as a doctor, of course, that's a person who understands internal systems in the body. So he said the systems approach was a natural for me. But I'd like to say it was that easy for everybody else, that systems map idea and as you know, being in the Deming seminar, that's quite a challenge to move from viewing the organization as an org chart, which has been around since Moses father-in-law told him, you need to break up the work here a little bit, and the tens of tens reporting to each other, and then of course, the Romans took that to a grander scale, and so a centurion soldier had 100 other soldiers reporting to him. So we've had org charts long and our federal government took that to a whole new level.   0:59:46.1 Cliff Norman: But the idea is switching off the org chart from biblical times to actually getting it up to Burt [?] about 1935 and understanding a system that's kind of a nose bleed in terms of how much we're traveling there to get us into the 21st century here.   1:00:04.0 Andrew Stotz: And I left Ohio, I grew up outside of Cleveland, and I left Ohio in about 1985, roughly. And it was still a working class, Cleveland had a huge number of jobs and there was factories and all that, and then I went to California, and then I moved to Thailand in 1992. So when I go back to Ohio now, many years later, decades later, it's like a hollowed out place, and I think about what you're saying is... And what's going on in the world right now is that I think there's a desire in America to bring back manufacturing to bring back production and all of that, and that's a very, very hard challenge, particularly if it's gone for a while and the skill sets aren't there, maybe the education system isn't there, I talk a lot with John Dues here on the show about the what's happening in education and it's terrifying.   1:01:05.9 Andrew Stotz: So how could this be... Book be a guide for helping people that are saying, we've got to revitalize American production and manufacturing and some of these foundational businesses and not just services, which are great. How can this book be a guide?   1:01:25.8 Dave Williams: One thing I would say that I think is interesting about our times, many times when I reflect on some of the examples that you just provided, I think about how changes were made in systems without thinking about the whole system together. And there may have been changes at various times that we're pursuing particular strategies or particular approaches, so it may have been the low-cost strategy, it may have been to disrupt a marketplace. And oftentimes, they don't think about... When somebody's pursuing one particular view, they may miss other views that are important to have an holistic perspective. One of the things that I appreciate about QoS in the methods and overall as a holistic view of looking at organizations that it's asking us to really think initially about that North Star, what we're trying to do, our purpose, and what are the tenants. What are the things that are important us, the values...   1:02:38.7 Dave Williams: That are important to us in pursuing that particular purpose? And in doing that, really thinking about how does the system work as it is today, and if we make changes, how does it move in alignment with the values that we have and in the direction that we wanna go? And appreciating, I would say, part of the value of the scientific thinking that is in the Science of Improvement is that it encourages you to try to see what happens and appreciate not only what happens in relation to the direction you're trying to go, but also the... Have a balanced view of looking at the collateral effects of things that you do, and I think that systems do is really important there. So I think from that perspective, the quality as an organizational strategy brings a holistic picture into these organizations, or at least...   1:03:45.1 Dave Williams: To be paying attention to the system that you have, maybe the direction you wanna go, and what happens as you... What are your predictions and what do you see when you study the results of making changes in the direction of the vision that you have. And I think that's at a high level that is one of the ways that I think about it. Cliff, how would you add on there?   1:04:09.1 Cliff Norman: Your question made me think of something that happened about two years ago, Jane and I got a call from a lady that worked for her in one of the chicken plants, and she said, Jane, I had to call you because I need to order some of those Shewhart charts. But what happened today, you should have been here and Jane said, what... She said, Remember that 10 year thing we buried in the ground that we're gonna open up in 10 years, and she said, yeah, said, well, we opened it up today, and the new plant manager was here, and those Shewhart charts came out, and he looked at the costs on them. He said, you were operating at this level? She said, yeah, routinely. And he said what happened? He said, well, they had new management come in and they got rid of the charts, that's the first thing they did, and then gradually they try to manage things like they normally did, and then they forgot everything that we had learned. And that's kind of where we are right now.   1:05:11.0 Cliff Norman: So just think of that a decade goes by, and it just as Dr. Deming said, there's nothing worse than the mobility of management, it's like getting AIDS in the system. And they basically destroyed their ability to run a low-cost operation in an industry that runs on 1 or 2%. And when you watch that happen and understand that we still have food companies in this country, and we have to start there and start looking at the system anew and start thinking about how it can actually cause that chain reaction to take off, and that comes from focusing on quality of the system. And then as Dr. Deming says, anybody that's ever worked for a living knows why costs go down with two words less rework, but instead of people will put in extra departments to handle the rework. Next thing they start building departments to handle...   1:06:01.8 Cliff Norman: The stuff that's not working because the system they don't understand. So that was a... What do they call those things, Dave, where they put them in the ground and pull him out?   1:06:11.0 Dave Williams: Time capsule.   1:06:13.4 Andrew Stotz: Time capsule yeah.   1:06:13.5 Cliff Norman: Yeah. Time capsule. The a 10-year time capsule.   1:06:19.2 Andrew Stotz: It's a great, great story. And a great idea. We had a company in Thailand a very large company that the CEO of it came upon the idea of the teachings of Dr. Deming and over time, as he implemented it in his company, the Japanese Union of Scientists have their prize and his company won that prize and then he had about 10 subsidiary companies that also were doing it and they also won over time. And so Thailand is actually is the second largest recipient of the Japanese Deming Award outside of India. But he left and he retired and another guy took over, a very bright guy and all that, but he threw most of that out and focused on newer methods like KPIs and things like that. And just at the end of last year, maybe six months ago, they reported a pretty significant loss, and I was kind of made me think how we can spend all this time getting the Deming teachings into our business, and then one little change in management and it's done.   1:07:26.9 Andrew Stotz: And that made me think, oh, well, that's the value of the book, in the sense that it's about building the concept of quality as a core part of strategy as opposed to just a tool or a way of thinking that could go out of the company as soon as someone else comes in. Go ahead, Dave.   1:07:41.9 Dave Williams: I was gonna say, Andrew, you raise a point, I think it's really, really important and Cliff mentioned this in terms of the problem of mobility of management. One thing that I don't know that we outline probably in dark enough ink in the book is the critically important piece of leadership, building the structures and the capability. I know we talk a little bit about it, but doing it in a way that both builds up the people that you have... So Cliff emphasiz

Join guest host Antony Widjaja, Associate Director of Executive Degrees Programme Recruitment & Partnerships at INSEAD, as he sits down with TIEMBA'17 alumna Levenza Toh and current GEMBA participant Rachid Ouazizi to uncover the transformative impact of the INSEAD Executive MBA.   In this insightful conversation, they explore diverse approaches to funding the programme—whether through personal investment or securing employer support—and share valuable strategies for building a strong business case to gain company backing. They also discuss the unique challenges and rewards of the Executive MBA experience, offering a holistic view of the programme's value that extends far beyond financial returns.   Tune in for practical advice and inspiration, whether you're self-funding or seeking corporate assistance for this pivotal career investment.

Meet Sam Waring, a Strategy Consultant at Gemba. Sam assists brands like Coca-Cola, McDonald's and Netflix with with their sponsorship strategy across sports and entertainment.Before he was mixing in the big leagues, Sam started his journey as a Marketing Intern with the NZ Breakers before making his way to Australia. After getting rejected for his current role once, Sam stepped away and addressed his skill gaps, only to return and land his dream job.Sam's story is packed with advice on overcoming rejections, staying persistent, and building your skillset. If you're eager to understand the behind-the-scenes of a career in sports marketing and strategy, you're going to love this episode with Sam.We cover:(6:57) - Introduction to Sam's career and journey(11:23) - Breaking into the sports industry and early experiences(16:45) - Challenges of landing jobs in competitive sports roles(21:30) - Importance of sponsorships in sports marketing(27:15) - Developing strategies for brand partnerships(33:00) - Insights into working with high-profile clients like Coca-Cola(38:20) - Bridging creative and commercial strategies(43:50) - How agency work differs from in-house roles(48:30) - Examples of successful sports campaigns(54:00) - Advice on networking and career growth in sports*If you like this ep, give these a go next:#175: Gemba, Senior Strategy Consultant | Oliver Gilbert#287: MKTG Sports + Entertainment, Sponsorship Manager | Jeffery Leong#99: Octagon UK, Managing Director | Joel Seymour-Hyde#236: Sports Marketing Consultant | Danny Bowerin*-Follow SportsGrad on LinkedIn, Instagram or TikTok -Follow Reuben Williams on LinkedIn, Instagram or TikTok -Subscribe to the SportsGrad newsletter for job and networking opportunities -Become a SportsGrad Member to shortcut your next job in sportBig thanks to Deakin University for making this episode possible. Check out their Master of Sport Management, ranked #1 in Australia.Thanks for listening, much love! Hosted on Acast. See acast.com/privacy for more information.

Do you ever feel stuck as a leader? It may seem like no matter how many problems you solve or tools you implement, you're still not seeing progress toward a sustainable organizational culture of continuous improvement and operational excellence.Maybe you have been leading change the wrong way.In this episode, Cindy Hinds shares what she's learned from 25 years of experience about how to lead organizational change the right way. She highlights what she has learned from her journey from being a technical expert to becoming a transformational change leader within a global organization who is equipping leaders at all levels to solve problems and innovating to drive business performance.Transformational leadership isn't about knowing all the answers. Connect with your purpose, step away from being the "doer," and empower others so that you – and they – can see better results.YOU'LL LEARN:How to implement transformational leadership practices that create lasting organizational change, not just short-term resultsThe importance of using simple terms instead of technical jargon to help get buy-in and help others understand the problems they need to solveStrategies to manage burnout by surrounding yourself with a supportive community and focusing on what truly mattersHow to bring your whole self to the workplace to fulfill your complete purpose and build trust within the organizationThe benefits of the maturity model to help leaders close the gap between their current condition and the results they want to achieveABOUT MY GUEST:Cindy Hinds is the Global Director of Enterprise Excellence at A.O. Smith, manufacturing company with sites based across North America, Asia and Europe, where she is responsible for architecting A.O. Smith's journey to create a culture of highly engaged people who are aligned in solving problems and innovating to continuously improve.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/28Connect with Cindy Hinds: www.linkedin.com/in/cindyhindsMy website: KBJAnderson.com/Download the Change KATALYST™  Self–Assessment to discover the 8 competencies you must master to become a transformational change leader: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS FOR THIS EPISODE: [5:13] Leading the right way and asking questions for a continuous improvement culture[8:12] Finding gaps through Gemba to transform your approach as a leader[11:18] Franklin Covey's Speed of Trust Curriculum to connect behaviors to business outcomes[15:06] Using “Nemawashi” to prepare for future actions or business decisions[18:30] Focusing on a people-centric culture to avoid conflicting values[21:16] Real-life examples of implementing sustainable practices for continuous improvement[24:31] The maturity model to understand your current condition and ideal state

Boost team results by measuring carefully and using consistent methods to move toward your goal–with “scientific thinking” “the Improvement Kata” and “the Coaching Kata”. In this bumper episode, Squirrel and Jeffrey discuss quality and delivery the Toyota Way. Links: - Toyota Kata: https://public.websites.umich.edu/~jmondisa/TK/Homepage.html - Gemba: en.wikipedia.org/wiki/Gemba Other relevant episodes: - Episode 214 - Get Your Reps In: https://soundcloud.com/troubleshootingagile/get-your-reps-in -------------------------------------------------- You'll find free videos and practice material, plus our book Agile Conversations, at agileconversations.com And we'd love to hear any thoughts, ideas, or feedback you have about the show: email us at info@agileconversations.com -------------------------------------------------- About Your Hosts Douglas Squirrel and Jeffrey Fredrick joined forces at TIM Group in 2013, where they studied and practised the art of management through difficult conversations. Over a decade later, they remain united in their passion for growing profitable organisations through better communication. Squirrel is an advisor, author, keynote speaker, coach, and consultant, and he's helped over 300 companies of all sizes make huge, profitable improvements in their culture, skills, and processes. You can find out more about his work here: douglassquirrel.com/index.html Jeffrey is Vice President of Engineering at ION Analytics, Organiser at CITCON, the Continuous Integration and Testing Conference, and is an accomplished author and speaker. You can connect with him here: www.linkedin.com/in/jfredrick/

In this episode of WLEI Podcast, we welcome Sandrine Olivencia, author of Build to Sell and expert in applying Lean principles to software development. Sandrine shares her journey from waterfall to Agile and eventually to Lean Product and Process Development (LPPD), which she sees as a more holistic and sustainable system for building great products and lasting businesses. The conversation explores:    The importance of Gemba and why leaders at all levels need to stay closely connected to customers and the problems they face.  How Lean thinking can help companies avoid “feature frenzy mode” and maintain a clear focus on delivering customer value.  Why even mature tech companies often struggle to develop people and the steps leaders can take to build a culture of problem-solving and continuous improvement.   Practical advice on where to start implementing Lean principles, including Sandrine's three key strategies for building a more product-led company.   The limitations of so-called “founder mode” and “manager mode” and how an alternative “Lean management mode” addresses the shortcomings of both.   

In this episode of the Habitual Excellence podcast, host Ken Segel interviews Dr. Paul DeChant, an expert on physician burnout, with a focus on how workplace dysfunction rather than personal resilience drives burnout among clinicians. Dr. DeChant explains that burnout arises when clinicians spend too much time on administrative tasks and not enough on meaningful patient care. He highlights cynicism as a key dimension of burnout, stemming from lack of control, recognition, and a breakdown of community and fairness. Leadership plays a crucial role in addressing these issues by empowering frontline workers and aligning them with organizational values and processes, such as using lean management systems to improve workflows. Dr. DeChant emphasizes the importance of leaders "going to the Gemba" to understand frontline challenges and build trust with clinicians. The episode also promotes the upcoming Enduring Excellence CEO Seminar, where leaders can learn more about these frameworks and their practical applications.

В этот выпуске мы с гостями обсудили силу сообщества, то, как окружение меняет жизнь, и как связи могут повлиять на успех. Гости подкаста: ▪️Анжелика Кожевникова Предприниматель, блогерhttps://www.instagram.com/anzhelika_e...▪️Николай Пак Медиа-предприниматель, сооснователь канала AIRANhttps://www.instagram.com/serial_prod...▪️Джанабеков НурахметПредприниматель в сфере международной логистики https://www.instagram.com/nurakhmet_j...▪️Гайникен Аманжолова Руководитель Кайдзен Клубаhttps://www.instagram.com/gainikenn?i...▪️Санжар Курбанов СЕО “Платформа Маргулана”https://www.instagram.com/sr.kurbanov...Таймкоды:00:00 - Интро00:22 - Вступление02:36 - Знакомство с гостями08:56 - Как избавиться от старого окружения10:36 - Рекламная интеграция 11:03 - Из гос-службы в бизнес. Джанабеков Нурахмет16:14 - Учиться нужно всегда. Гайникен Аманжолова18:55 - Оставьте свое ЭГО за порогом. Николай Пак24:22 - Ищите ту среду, которая вас драйвит. Санжар Курбанов30:17 - Сообщество имеет огромное значение. Анжелика Кожевникова 36:40 - Что случилось с той средой в который были? Джанабеков Нурахмет45:45 - Родственников мы не сможем поменять. Маргулан Сейсембай48:46 - Я в позиции ученика. Николай Пак51:12 - О ученике-хейтере. Маргулан Сейсембай53:43 - О принятии решения о смене сообщества. Санжар Курбанов55:52 - У меня в жизни все складывалось органично. Анжелика Кожевникова 1:01:54 - О свойствах развивающего сообщества. Маргулан Сейсембай1:02:17 - Сообщество про сотворчество. Гайникен Аманжолова1:10:10 - В первую очередь нужно проявлять себя. Санжар Курбанов1:13:57 - О влиянии обучения. Анжелика Кожевникова 1:17:50 - Как научиться получать обратную связь? Джанабеков Нурахмет1:20:25 - Как определить, здоровые это отношения или нет? Маргулан Сейсембай1:22:43 - По каким метрикам можно определить, что вы растете? Маргулан Сейсембай

Boost team results by measuring carefully and using consistent methods to move toward your goal–with “the Coaching Kata”. In part three of this mini series, Squirrel and Jeffrey discuss quality and delivery the Toyota Way. Links: - Toyota Kata: https://public.websites.umich.edu/~jmondisa/TK/Homepage.html - Gemba: https://en.wikipedia.org/wiki/Gemba Other relevant episodes: - https://soundcloud.com/troubleshootingagile/get-your-reps-in - https://soundcloud.com/troubleshootingagile/toyota-kata-part-i - https://soundcloud.com/troubleshootingagile/toyota-kata-part-ii -------------------------------------------------- You'll find free videos and practice material, plus our book Agile Conversations, at agileconversations.com And we'd love to hear any thoughts, ideas, or feedback you have about the show: email us at info@agileconversations.com -------------------------------------------------- About Your Hosts Douglas Squirrel and Jeffrey Fredrick joined forces at TIM Group in 2013, where they studied and practised the art of management through difficult conversations. Over a decade later, they remain united in their passion for growing profitable organisations through better communication. Squirrel is an advisor, author, keynote speaker, coach, and consultant, and he's helped over 300 companies of all sizes make huge, profitable improvements in their culture, skills, and processes. You can find out more about his work here: douglassquirrel.com/index.html Jeffrey is Vice President of Engineering at ION Analytics, Organiser at CITCON, the Continuous Integration and Testing Conference, and is an accomplished author and speaker. You can connect with him here: www.linkedin.com/in/jfredrick/

Boost team results by measuring carefully and using consistent methods to move toward your goal–with “the Improvement Kata”. In part two of our Toyota Kata series, Squirrel and Jeffrey discuss quality and delivery the Toyota Way. Links: - Toyota Kata: https://public.websites.umich.edu/~jmondisa/TK/Homepage.html - Gemba: https://en.wikipedia.org/wiki/Gemba Other relevant episodes: https://soundcloud.com/troubleshootingagile/get-your-reps-in https://soundcloud.com/troubleshootingagile/toyota-kata-part-i -------------------------------------------------- You'll find free videos and practice material, plus our book Agile Conversations, at agileconversations.com And we'd love to hear any thoughts, ideas, or feedback you have about the show: email us at info@agileconversations.com -------------------------------------------------- About Your Hosts Douglas Squirrel and Jeffrey Fredrick joined forces at TIM Group in 2013, where they studied and practised the art of management through difficult conversations. Over a decade later, they remain united in their passion for growing profitable organisations through better communication. Squirrel is an advisor, author, keynote speaker, coach, and consultant, and he's helped over 300 companies of all sizes make huge, profitable improvements in their culture, skills, and processes. You can find out more about his work here: douglassquirrel.com/index.html Jeffrey is Vice President of Engineering at ION Analytics, Organiser at CITCON, the Continuous Integration and Testing Conference, and is an accomplished author and speaker. You can connect with him here: www.linkedin.com/in/jfredrick/

Boost team results by measuring carefully and using consistent methods to move toward your goal–with “scientific thinking”. In this episode of Troubleshooting Agile, Squirrel and Jeffrey discuss quality and delivery the Toyota Way. Links: - Toyota Kata: https://public.websites.umich.edu/~jmondisa/TK/Homepage.html - Gemba: https://en.wikipedia.org/wiki/Gemba Other relevant episodes: https://soundcloud.com/troubleshootingagile/get-your-reps-in [previous episodes in this mini-series] -------------------------------------------------- You'll find free videos and practice material, plus our book Agile Conversations, at agileconversations.com And we'd love to hear any thoughts, ideas, or feedback you have about the show: email us at info@agileconversations.com -------------------------------------------------- About Your Hosts Douglas Squirrel and Jeffrey Fredrick joined forces at TIM Group in 2013, where they studied and practised the art of management through difficult conversations. Over a decade later, they remain united in their passion for growing profitable organisations through better communication. Squirrel is an advisor, author, keynote speaker, coach, and consultant, and he's helped over 300 companies of all sizes make huge, profitable improvements in their culture, skills, and processes. You can find out more about his work here: douglassquirrel.com/index.html effrey is Vice President of Engineering at ION Analytics, Organiser at CITCON, the Continuous Integration and Testing Conference, and is an accomplished author and speaker. You can connect with him here: www.linkedin.com/in/jfredrick/

Adam discusses three (new-ish) ideas from time on a new gemba. Want more?

Interested in making the move to Australia to land a job in sport? Meet George Ludlow, an Account Manager at Gemba who has just made the move from London!George has transformed his life from leaving behind a career in property he wasn't passionate about, to now working on some of the most lucrative partnerships in Australian sport, including Toyota's sponsorship of the AFL, Australia's biggest sport. To arrive at what he describes as his dream job, George started his quest for a role in sport in Australia almost 8 months ago and has been extremely proactive in his approach.Today we dive into exactly how he made the move overseas, what he did to stand out, how he felt taking such a big risk, and his best tips on how you can take your career around the world.Enjoy the episode!We cover:(00:32) Who is George Ludlow?(01:53) Hello and welcome to the SportsGrad Podcast!(03:25) What's going on inside the SportsGrad Community?(07:46) Welcome to the SportsGrad Podcast George(09:10) Quick-fire questions(13:56) What is George's role at Gemba?(15:45) George's career journey post-university to when he decided to move to Australia(19:54) What made George initially choose the property industry over sports?(21:06) How did George decide to make the jump to work in sports overseas? Was he nervous?(22:08) How did George find out about SportsGrad whilst in the UK, and how did it benefit him once he arrived in Australia?(26:49) What was the interview process like at Gemba?(30:17) How have George's feeling towards moving overseas changed now that he has landed a job?(31:20) What has he loved most about being in Melbourne?(32:21) Was it easier for George to find roles when he arrived, or was it possible while it was overseas?(34:18) What can people be doing to reduce the time job hunting in a new country?(36:59) George's advice for someone who is thinking about moving overseas(41:52) ASK SPORTSGRAD---Additional episode you may enjoy:#251: How to move to London and land a job in sport with Chris Dobson---Want a weekly dose of career inspo? Get industry stories, upcoming events, and the latest sports jobs in your inbox each Friday.

Unlock the secrets to future-proof healthcare design as Jessica Sweeney, Senior Planner at BWBR, takes us behind the scenes of an ever-evolving industry where the stakes are nothing less than our collective well-being. Jessica's unique blend of healthcare leadership experience and design expertise reveals how creating spaces that serve both today's needs and tomorrow's possibilities is more art than science. We traverse her professional journey, uncovering the critical role these spaces play not just for patient care, but as cultural and financial pillars in our communities. Her insights bridge the gap between healthcare providers and architects, ensuring the spaces they create together are not only functional but also nurturing and responsive to the demands of a shifting landscape.Step into the world of operational efficiency in healthcare, where Jessica illustrates the transformative power of Gemba walks and close partnerships with staff in discovering cost-saving opportunities. This episode peels back the curtain on the meticulous strategy that defers major capital investments without compromising care quality. We delve into the real-world implications of operational changes, balancing them with empathy for the people they touch. Jessica also introduces us to the effectiveness of mock-ups in helping staff transition to new workflows and environments, emphasizing the ultimate goal: crafting spaces that are as comfortable for patients as they are functional for providers. Join us for a journey into the heart of healthcare design and efficiency with a visionary guiding the way.If you like what we are doing with our podcasts please subscribe and leave us a review!You can also connect with us on any of our social media sites!https://www.facebook.com/BWBRsolutionshttps://twitter.com/BWBRhttps://www.linkedin.com/company/bwbr-architects/https://www.bwbr.com/side-of-design-podcast/

Join us on Sales Lead Dog where we're joined by Larry Gordon, Managing Director of Emtec Inc., for an enlightening conversation on what it takes to be successful in the world of sales and leadership. Listen in as Larry breaks down his three essential drivers for success: capitalizing on technology inflection points, collaborating with exceptional CEOs, and prioritizing leadership actions over titles. His unique insights on fostering relationships with top-tier CEOs, alongside reflections on his own journey through sales and business development, offer a wealth of knowledge for anyone looking to thrive in the tech industry.     In our chat with Larry, we unpack the transition into sales leadership and the invaluable lessons that come with it. Discover the traits Larry values in potential leaders, including integrity and a deep understanding of the intricacies of relationship-driven business. He shares his strategies for assembling a balanced team, with a mix of personalities to lead effectively. This episode is brimming with Larry's advice on keeping the focus on customer engagement and sales results, offering listeners a blueprint for fostering strong, accountable leadership within their own teams.     We also tackle the sometimes challenging world of customer relationship management (CRM) systems. Larry and I explore the delicate balance between the advantages of centralized customer information and the potential drawbacks of CRMs becoming overly complex or disconnected from sales team needs. Learn about the philosophy of "walking the Gemba" to truly understand front-line requirements, and the pursuit of a streamlined CRM that empowers rather than encumbers sales professionals. If you've ever felt weighed down by your CRM, this episode will guide you towards reassessing and reinvigorating your approach to drive your business forward.  Larry Gordon is Managing Director at Emtec and has been co-founder and Chief Revenue Officer and CEO of several successful start-ups in the IT services and digital engineering and AI spaces. Larry has held senior leadership positions at Cognizant and Capgemini.  He has had successful exits and built enduring customer relationships in the AI, security, devops and digital transformation segments. He has also been a successful angel investor in the energy and cloud spaces.    Quotes:  "I love identifying good opportunities at an inflection point in the technology industry. It makes things a lot easier to market, easier to recruit salespeople, and it's exciting."  "Leadership comes down to doing leadership things as opposed to being a leader. That's one of my themes."   "Offering [CEOs] things that are really useful, in my case, it's about driving revenue... I say I can do this and be accountable for it and spend the money the right way."     Links:  Larry Gordon's LinkedIn - https://www.linkedin.com/in/laurencemgordon/   Emtec, Inc. - https://www.emtecinc.com   Get this episode and all other episodes of Sales Lead Dog at https://empellorcrm.com/salesleaddog/     

В этом выпуске Мы с гостями обсудили, как добиться успеха, прилагая совсем немного усилий, и возможно ли это вообще. Выяснили сколько времени нужно уделять отдыху, чтобы не чувствовать себя виноватым, а главное, когда стоит реально «пахать»? Приятного просмотра!Таймкоды:00:00 - тизер 01:21 - Что такое Gemba? 02:28 - Сегодня в гостях…. 12:56 - Что для вас успех? Слово гостям. 13:22 - Успех фильма «Дәстүр» или как купить Рай? Алмас Жали 16:47 - Как состояние счастья прямо влияет на ваш успех? Жексен Васильевич20:00 - с 5 лет мечтала попасть в телевизор. Анжелика Кайратова 22:14 - Успех - это быть нужным. Бахт Ниязов 24:55 - Успех, навязанный обществом. Как не потерять себя? Маргулан Сейсембай27:44 - Сколько вы «пахали», чтобы прийти к тому, что сейчас у вас есть? Слово гостям28:30 - Как «пахата» стала привычным темпом жизни. Алмас Жали32:50 - Как современный мир поменял подход людей к “пахате”. Жексен Василевич 36:59 - Работала до потери сознания. Анжелика Кайратова39:54 - Пахать надо только в спортзале. Бахт Ниязов43:00 - Что такая рывковая эффективность? Маргулан Сейсембай44:44 - Когда нужно пахать? Маргулан Сейсембай49:00 - О точках приложения усилий. Маргулан Сейсембай57:00 - Остался в долгах на 2 миллиона долларов. Бахт Ниязов1:02:30 - Я часто рискую. Анжелика Кайратова1:07:00 - Почему надо искать смысл? Маргулан Сейсембай1:09:20 - Как откидывать все лишние дела? Маргулан Сейсембай1:04:35 - Об умении отдыхать. 1:18:45 - Сейчас время не умных людей. Жексен Васильевич1:22:21 - Совмещаю приятное с полезным. Анжелика Кайратова1:29:10 - Отдыхать нужно каждый день. Бахт Ниязов1:31:10 - Для чего нам нужен отдых? 1:39:30 - Фишки управления энергией. Маргулан Сейсембай1:42:50 - О духовной энергии. Маргулан Сейсембай1:47:30 - Количество работы=количество результата? 1:50:55 - Что такое легитимный бизнес? Маргулан Сейсембай

Strategic planning is vital to successful healthcare management. President & Co-Founder of The American Healthcare Journal, Cole Lyons, explains his goal of fostering a community of education to Jim Cagliostro.    Episode Introduction Cole explains why transfer of knowledge is a key goal of the Journal, why healthcare strategy can be described as moving from checkers to chess and emphasizes the importance of thinking before you speak. He also explains the importance of competition in healthcare and identifies humility as an essential leadership trait.   Show Topics   Redefining healthcare strategy A strategic alternative for nonprofits  Breaking down silos in healthcare Join Cole's community on LinkedIn Applying economic theories to healthcare strategy Leadership tip: why humility matters     05:36 Redefining healthcare strategy  Cole explained why thinking about the impact of your actions matters.  ‘'For me, it's kind of thinking before I speak. I think that's the best way that I've come up with how to explain it. In operations, day-to-day, things are quite hectic, especially at high volume clinics. And you have to make very quickly, fairly educated decisions based on standard operating procedures. But sometimes that doesn't always lead us down the best path. So part of that is creating standard operating procedures that allow you time to think about how it impacts things long-term. So, thinking before you speak for me means instead of just saying what I need to say in the moment, I think about what I say, how it will impact the person hearing it, how it'll impact my image. And if you apply that kind of thinking before acting approach to your actions in the operations space, it means taking a step back and looking at the competitive landscape in your industry, looking at the competitive landscape in your institution, different departments competing for funding, different departments competing for exposure, and looking at how even small actions in the operations world will impact that.''   08:12 A strategic alternative for nonprofits Cole said the Journal aims to foster improvement and education in strategic thinking for nonprofit institutions.  ‘'… the problem right now is VC-backed healthcare firms, those that are backed by venture capital. They have a high concentration of MBAs who have really good strategic insights. So don't get me wrong, and we can always go into this anytime, but there's a problem with a lot of the strategy theories out there in general that are taught to MBA graduates because it's based on economic theories that don't always play out in the real world. But still when they make decisions, it is much more strategic than in nonprofit healthcare. And so, one of the issues is that I'm not a fan of government-run healthcare, which is a little contrarian. I'm just not particularly a fan of it. I think that free market healthcare is good, nonprofit institutions are my favorite. I love nonprofit institutions. I think that that's the best form of delivering healthcare. But they don't act very strategically, especially compared to VC-backed or for-profit healthcare, which employ all these MBAs, they recruit MBAs from the top schools, they can pay them. …I'm not saying that they're any less educated, they're just educated differently. They have MHAs, they have MPAs, a lot of them have MDs, and they are educated in a very different way. So the journal's purpose is how can we foster this community of improvement and education in strategic thinking for these people who are educated in a much more practical way? An MHA isn't sitting in their office thinking and going into philosophy a lot of times. A lot of times they're figuring out, how can we solve this problem? How can we deal with this emergency situation?''   13:36 Breaking down silos in healthcare  Cole said administrative fellowships can help to develop a well-rounded approach. ‘'One of the ways that this is going to work out really well, and a lot of programs are doing this, is through administrative fellowships. I actually have a lot of different things that we're involved with with that, trying to get fellowship certified, trying to get fellowships publicized a lot because administrative fellowships have to rotate through every department in the organization usually. They know all the leaders. And so when they go and work in operations, they are very well-rounded. They have a much better strategic vision of the organization. They know clinicians, they know the house staff, they know the janitors, they know everybody. A lot of times they know the people who are on construction teams building the building. And so that gives them a huge, well-rounded approach that's also going to massively improve strategy. So yeah, the majority of organizations are still struggling. They're siloed or they don't even have really a strategy team, but there is a good trend for improvement I think on the way.''   16:32 Join Cole's community on LinkedIn Cole said anyone who wishes to get involved with the Journal can connect on LinkedIn and YouTube.  ‘'LinkedIn is one of the best knowledge communities. There's a bunch of knowledgeable people. All my mentors have come from LinkedIn. The past two jobs I've gotten, including the journal, so I guess my past three jobs, have all come from people I've met on LinkedIn. So I would say go to LinkedIn, the American Journal of Healthcare Strategy is on there. I am on there. Happy to network and connect with anyone. Also, just happy to be kind of a funnel connecting you to other people. If you want to meet someone in the Philadelphia region, I know most of the senior leaders here at least casually, so I can always connect you to somebody if there's somebody you want to meet. So yeah, LinkedIn is definitely the best way until we get that website and mobile app up and running…. I know sales teams have told me that they've benefited a lot, our YouTube channel and our LinkedIn, a lot of time our LinkedIn will link to the YouTube channel.''   19:08 Applying economic theories to healthcare strategy Cole said education is important to help hospitals adapt to strategy. ‘'I think the first reason that it's important is because if you're an MHA grad and you're interfacing with an MBA graduate or somebody who's a consultant, I guess classically trained in business, you need to understand the economic theories that they're going to be using and you also need to understand why they seem flawed. So when you go through a strategic plan and you utilize one of these theories, it could be like Blue Ocean or you utilize Porter's Five Forces, I like them, I think they're excellent, but they are flawed in some situations. And coming from operations, you'll identify, "Oh, there's something wrong with this," but you might not exactly know how to explain it. And it'll give you the language, it'll give you the techniques. You'll be able to construct these Five Forces plans, the Blue Ocean Plan. There's another one I can't remember off the top of my mind. But then it'll take you and say, "Okay, here's the problems with some of them. Here's how you can identify what the issues are, and here's how you can fix them as well." So, when a consultant comes in and gives you this awesome plan, it'll not have you throw plan in the trash. It'll have you say, "Oh, here's how I can adapt it to fit my organization."    21:55 Leadership tip: why humility matters Cole said humility enables leaders to make connections.  ‘'Humility is really, really important. I've been so privileged to sit with most of the CEOs of hospitals in the Philadelphia region. I think that the humility of some of them is really astounding and it leaves a lasting impact on me. I also think that those are usually the ones who are most respected, being down to earth and being humble, speaking with all the members of staff because you actually need to and want to and not just because it makes you look good…Also, the other lesson Six Sigma, the Gemba walk, the... Before you can become a manager in Japan, you have to go through all the departments…When these people rotate through these departments, I was talking to one the other day that she was in the parking lot looking at the road signs in the parking garage and working with the builders in the state to make sure that these parking lot road signs were constructed correctly. A few years later, she's going to be a hospital administrator, but that experience in the parking lot looking at the road signs, invaluable, because now she has a connection to the whole organization. And you can only make that connection if you're humble.''   Connect with Lisa Miller on LinkedIn Connect with Jim Cagliostro on LinkedIn Connect with Cole Lyons on LinkedIn    Check out VIE Healthcare and SpendMend    You'll also hear:    Transfer of knowledge, the goal of the American Journal of Healthcare Strategy: ‘'It's really essential that we think of things differently. …. what we're trying to figure out is how to transfer knowledge around in a better way, whether that is through consulting one-on-one, whether that's through one-on-one coaching, or whether that's through podcast or video. How can we get a community that is knowledgeable and is empowered by that knowledge? That's what our real goal is at the end of the day.‘'     From checkers to chess; another way of looking at healthcare strategy: ‘'So with checkers, you're kind of looking at the very next move. With chess, the best players are looking many moves ahead. And how one move in one side of the board will affect the move in the other side of the board. It's a pattern of thinking that's very hard to develop even. In the first way I mentioned with thinking before I speak, it's very challenging.''   The role of competition in American healthcare: ‘'Even though we have problems with our population care, our actual procedures that we perform, there are lots of medical tourists coming from other countries to receive care in the United States because our healthcare is really excellent in terms of a lot of the quality. We want want these nonprofit firms to be able to compete really well against VC-backed. And so that's what motivates us.''   What To Do Next:   Subscribe to The Economics of Healthcare and receive a special report on 15 Effective Cost Savings Strategies.   There are three ways to work with VIE Healthcare:   Benchmark a vendor contract – either an existing contract or a new agreement. We can support your team with their cost savings initiatives to add resources and expertise. We set a bold cost savings goal and work together to achieve it.  VIE can perform a cost savings opportunity assessment. We dig deep into all of your spend and uncover unique areas of cost savings.  If you are interested in learning more, the quickest way to get your questions answered is to speak with Lisa Miller at lmiller@spendmend.com or directly at 732-319-5700.  

How does a high school dropout go on to earn a Ph.D. from the University Of Iowa and become the host of one of Apple Podcast's Top 15 shows on Management? Dr. Andrew Temte's mission is to Teach, Coach, Mentor, and Inspire, and today, the Scaling UP! H2O podcast is honored to feature him. In this transformative interview, Andrew discusses the foundational elements of building company culture, emphasizing that it starts with leadership. He shares valuable insights on why companies should prioritize defining their purpose before diving into marketing strategies. Additionally, Andrew explores the concept of leadership as stewardship and offers guidance on identifying core values while ensuring that everyone's voice is heard and valued. Discover the Value of People in Business: Emphasizing the importance of supporting and empowering employees, the conversation delves into how people are the most valuable asset in any organization. The need for leaders to embrace diversity of thought and opinion to create a culture where every voice is valued is highlighted. Explore Leadership Mindset: The transition from directive to non-directive leadership styles is discussed, emphasizing the importance of fostering an environment where diverse perspectives are welcomed and respected. Embrace a Stewardship Mindset: Advocating for adopting a stewardship mindset as a leader, the discussion focuses on the long-term success of both the business and its people, rather than personal power or ego. Learn about Compassionate Leadership: The concept of compassionate leadership is explored, which involves empathizing with employees and taking proactive steps to address their needs and concerns. Key Takeaway: Discover the importance of purpose and adopting a stewardship mindset, especially in cross-generational leadership, as highlighted in this insightful conversation. Everyone knows what it's like to work for a horrible boss, but what could your life look like if you had a great boss - one who viewed you as the greatest asset in the company, ensured everyone's voice was heard, and lived out the company values in their daily lives. A leader with empathy is what every team wants. If you're eager to enhance your leadership skills and empower yourself and your team in the water industry, join us to uncover essential insights on making your team flourish, regardless of the challenges you may face.   Timestamps 01:00 - Trace Blackmore welcomes you to the second quarter of 2024, a good time to review your goals and make a plan for the next quarter  07:00 - The Hang is coming up April 11, 2024 and Upcoming Events for Water Treatment Professionals  12:30 - Interview with Dr. Andrew Temte  48:00 - Lightning round questions 59:00 - Drop by Drop With James McDonald    Quotes “Values and behaviors go together like peanut butter and jelly. Values are the nouns that you are creating for the overall structure of what you want your business to be. Behaviors are the verbs, they are the actions, they are the ‘how' we should show up each day in the business. Don't shy away from that work, engage in that work, and pay it the attention that it's due.” - Dr. Andrew Temte  “Far too many leaders leave the business world and take all of their accumulated knowledge with them; maybe it gets disseminated to a small group of folks, maybe they do a little teaching and coaching on the side. I wanted to do something much bigger than that. I wanted to reach a much larger potential audience.” - Dr. Andrew Temte  “Go to the Gemba - where the work happens and how teams interact. Listen to the people who interact with your customers. Set your ego aside and go to where the work happens, and listen to where the work is going on.” - Dr. Andrew Temte  “As a leader, you need to create clarity. Clarity for everybody involved: your customers, your vendors, your people, your investors, your stakeholders.” - Dr. Andrew Temte  “As a compassionate leader, you need to hear the successes and the pain points across the organization.” - Dr. Andrew Temte  “Compassionate leadership is Empathy + Willingness and the ability to do something about it. You are putting yourself into the shoes of your people, and you are pledging to make their work better.” - Dr. Andrew Temte    Connect with Andrew Temte Phone: 608.385.9050 Email: andy@skillsowl.com Website: www.andrewtemte.com LinkedIn: www.linkedin.com/in/atemte   Links Mentioned Skills Owl Add a link to Andy's podcast show, The Balancing Act Podcast Listen to Episode 109 of The Balancing Act Podcast with Trace Blackmore HERE  Podify Episode 4 with Charlie Cichetti The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   Books Mentioned The Balanced Business: Building Organizational Trust and Accountability through Smooth Workflows by Andrew Temte Balancing Act: Teach Coach Mentor Inspire by Andrew Temte The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months by Brian P. Moran and Michael Lennington What the Heck Is EOS? by Gino Wickman and Tom Bouwer Traction: Get a Grip on Your Business by Gino Wickman Unmanaged: Master the Magic of Creating Empowered and Happy Organizations by Jack Skeels The NEW ROI: Return on Individuals by Dave Bookbinder The People Side of Lean Thinking by Robert Brown   2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Drop By Drop with James  Today's topic is Reverse Osmosis data normalization. Over time, RO membrane performance changes. The quality and quantity of permeate water produced and the energy required to produce it will vary.  In Episode 339, Jane Kucera, author of the book “Reverse Osmosis,” said, “There are six things that affect membrane performance:  fouling, scaling, membrane degradation, temperature, pressure, and concentration.”    I really like that succinct list: fouling, scaling, membrane degradation, temperature, pressure, and concentration. The impacts of each of these are interrelated and complex. Changes in one of them can either hide or exasperate the effects of another. For example, dropping temperature may reduce the permeate flow rate while increasing pressure may increase it, thus canceling out the effects of each.  This makes it next to impossible to determine the true performance of an RO system by simply looking at the raw data.    So, what's the solution? If we lived in the world of scifi, we could take today's RO membranes, put them into a time machine, activate the flux capacitor like in “Back to the Future,” travel back in time, and install those membranes in the RO machine at the same time they were started up, replaced, or even cleaned so you could measure how they would perform under the exact same conditions as the baseline. The same pressure, same temperature, and same water concentration. I keep saying the word “same,” but that is key here.  How would today's membranes perform in yesterday's machine under the same baseline conditions? Then you could eliminate the influences of changes in temperature, pressure, and concentration and figure out the real impacts of fouling, scaling, and membrane degradation. Simple, right? Now where did we put that flux capacitor? It's got to be around here somewhere. Oh, wait.  Flux capacitors don't actually exist yet. Dang it! Now what?    That's where normalization comes into play. Normalization is a fancy way of saying you are going to MATHEMATICALLY take those membranes back in time and adjust for changes in temperature, pressure, and concentration. This will allow you to make an apples-to-apples comparison of permeate flows by calculating the normalized permeate flow (NPF) of today to compare to the permeate flow at the baseline conditions.  The same goes for normalized pressure differential (NPD) and normalized salt rejection (NSR).  Your next logical question may be, “Well, where do I get these miraculous normalization equations?” While there are ASTM standards for such calculations, your easiest route is probably to visit your RO membrane manufacturer's website to download their normalization tool. It may be as simple as an Excel worksheet. If you manage an RO system, it is worth your time to learn how to use these tools to normalize your RO data so you know when it is time to clean the membranes and to find problems as they occur.   

Unlock the transformative power of lean processes and join us as we explore their impact on business growth and customer satisfaction. Lean expert Catherine and Fabrice, CTO of Theodore, share their insights on human communication, team engagement, and the disciplined approaches that propel companies forward. Discover how the legendary Steve Jobs and Jeff Bezos wove lean thinking into their corporate tapestries, and get an inside look at how these methodologies can revolutionize your business from the ground up.This episode is a treasure trove of strategic wisdom, where we dissect the evolution from Lean to Agile within the tech industry. Catherine's mastery of Lean tools like Kanban and Andon, and Fabrice's decade of experience incorporating these principles, provide practical examples of driving efficiency and nurturing a supportive work environment. By examining our own organization, we reveal the substantial benefits of adopting Lean, including revenue boosts and high employee morale—proving that success and well-being can indeed go hand in hand.Ever wonder how to sustain long-term growth in your business? It's not just genius and luck—it's about cultivating every team member's creativity. We delve into the heart of lean thinking and continuous improvement, emphasizing the importance of staying close to the 'Gemba' and nurturing craftsmanship. For those ready to embark on their own journey, Fabrice's candid reflections offer a roadmap for adopting lean principles and fostering innovation within your team. Tune in for a conversation packed with actionable insights and resources to guide your organizational evolution. Connect with Catherine: https://www.linkedin.com/in/catherine-chabiron-43ba6b16/

Read the blog post We often describe Kaizen as a way of looking at the world rather than a prescription for how to achieve positive change. Kaizen thinkers seek to make small changes to operations daily in search of higher quality, more efficiency, and less waste. But because the concept of Kaizen is so philosophical, it can be a challenge for people new to the idea to understand what it means in practical terms. Related: What is Kaizen? One useful tool for training managers to adopt the Kaizen mindset is called the 5 M's. By consistently examining the 5 M's, managers will be able to recognize when something in a process is not working and improve efficiency and profitability. This model can be used for risk mitigation, addressing safety issues, and improving quality. It can be used right alongside other Kaizen techniques such as the 5 Whys, 5S, and Gemba walks. Humanpower Machines Materials Methods Measurements

There is growing scientific literature on the benefits of red light therapy/photobiomodulation for a wide range of medical and and health optimisation strategies. This  is a comprehensive introduction to the topic and great starting point for anyone looking to add this practice to their health and wellness toolkit.Andrew LaTour is an expert engineer and owner of GembaRed, a company producing high quality red light therapy devices.I have no financial affiliation with Gemba red. I have enjoyed Andrews free education content and his dedication to transparecny of his operation.--------------------------------------------------------------LEARN how to GET HEALTHY SUN EXPOSURE  - PRESALE Offer !✅ Dr Max's Solar Callus Course