Podcasts about Six Sigma

In this episode of The Daily Windup, we explore why project management skills—not just certifications—can make or break your success in business and government contracting. From PMP to Agile to Lean Six Sigma, today's guest explains how learning the language of project management changes the way veterans and small businesses enter the civilian market, build credibility, and drive profitability. Why PMP certification creates instant credibility for veterans and small businesses How Lean and Six Sigma directly improve customer satisfaction and profitability The belt system explained—white, yellow, green, black, and master black belt, karate style Learn more: https://govcongiants.org/ 

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you still thinking of AI as just “ChatGPT with a better prompt”? Or maybe you've played around with Zapier automations and thought, yeah, that's good enough. Today's featured guest knows that the agencies pulling ahead right now are building full-on AI agent networks that replace routine tasks, streamline data pipelines, and give their teams superpowers. She's re-engineering her agency around AI and will talk about where she finds top-tier talent and why you don't need to code to lead your agency into the future. Jennifer Bagley is the CEO and founder of CI Web Group, a fully virtual digital marketing agency registered in 22 U.S. states with clients across the United States and Canada. A former corporate operator turned entrepreneur, Jennifer started in real estate and mortgage brokerage before leaning into the marketing work she built to support those businesses. Today she runs a modern, tech-forward agency that's rebuilt its stack around AI, centralized data, and agentic networks, all while carrying the scars and lessons of scaling, pivoting, and re-founding a business from the ground up. In this episode, we'll discuss: Feeling trapped by the business. Hiring, firing, and the people reset AI, reskilling, and the end of “middle” roles What does this talent cost? Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. From Corporate Ladder to Accidental Agency Founder Jennifer came from an operations background, a self-proclaimed black belt in Six Sigma and certified project manager. Having built that corporate background, she had made a promise to herself (“by 30 I'll be an entrepreneur”), and started to build the side hustle that became the main event. She started in real estate and mortgage brokering where she had to learn marketing the hard way; not because she wanted to be a marketer, but because the survival of her businesses depended on it. Initially, Jennifer didn't set out to build a scalable agency; she built a team to support her broker network. When the market collapsed in 2008, the same team that did marketing for agents suddenly had a market outside real estate. That “we'll just help this painter or HVAC company” phase is where the web group was born: small, service-focused, and useful to people in her network. That accidental turn became a business by solving real, pressing problems for paying clients, then leaned into that. Trading Time for Freedom: The Hard Pivot For the first five years, Jennifer describes the business as a “lifestyle” operation, profitable maybe, but trapping her time. She was trading billable hours for income and was reaching her limit when she hired a coach that forced a reckoning: if entrepreneurship isn't buying you time, money, and freedom, what's the point? So she made the brutal choice of cutting consulting contracts and burning the bridge to the “safety” of hourly work, and effectively gave herself a mulligan. This is the classic founder pivot: you have to choose between growth that keeps you doing the work and growth that scales the business without you. Jennifer's reset wasn't pretty, for a while she lost everything and she and her son lived in an office for a while, but it bought her the permission to build something salable, not just sustainable. Agency owners who feel trapped in delivery need to remember that sometimes you have to give up short-term revenue to create long-term value. Feeling Trapped by the Agency and Becoming a CEO Those first five years, Jennifer continued to run a business that started as a supply chain consulting and eventually turned into a sales supply chain consulting. This change meant the business was now a good lead generator for the agency but it also meant Jennifer was essentially selling her image and her time. Until she ran out of time. Once she felt trapped by the business, Jennifer actually hired a business coach that helped her change the model from “selling Jennifer with marketing on the side” to an actual sustainable business. She had to go back to the basics and remember she, like every entrepreneur, started the business with the idea of having more time, money, and freedom. It took losing everything, but Jennifer knew she didn't want a lifestyle business, she wanted a sellable business. The antidote was delegation plus systems. If you want growth and a future exit, you need to own those CEO responsibilities and be comfortable with letting go of the day-to-day. Hiring, Firing, and Resetting the Team Jennifer's talent strategy has evolved with each stage of growth. Her early hires were the classic “friends, family, fools” bootstrap crew; later she invested in developers, content teams, project managers, and over time, more strategic hires like CFOs, chief of staff, BI teams, and AI engineers. Each five-year arc brought a new set of needs and a new level of sophistication in hiring. Now, she divides her time between promoting her agency's work in podcasts and content and thinking of ways to navigate her business in these volatile and exciting times. Her most recent addition to the team was a technology and transformation team that is revisiting all of the agency's processes, investments, and infrastructure. As a result, she has downsized her team from over 300 W2 employees and refocus the team. The takeaway for agency owners: be honest about whether your people are builders or maintainers, and hire accordingly. The workforce you need for growth is not the same as the workforce you need for stable operations. Building AI Agent Networks with Centralized Data Jennifer's agency shifted from WordPress to Webflow and built agentic networks: hundreds of AI agents that crawl competitors, do strategy homework, and automate tasks that humans used to do. More importantly, they rebuilt infrastructure into a hub-and-spoke model with a centralized min.io data layer and ETL pipelines feeding analytics and BI. Two big lessons here. One: invest in your tech stack deliberately so you're not a Frankenstein of five different platforms that don't talk to each other. Two: design your data architecture so your people (and your AI agents) have a single source of truth. That's how you get from fire-fighting in six dashboards to proactive, predictive signals that tell you when a client engagement needs attention. AI, Reskilling, and Shrinking Middle Roles Jennifer draws a hard line: the agency now tends to hire either very seasoned client-facing leaders or AI engineers; the middle is shrinking. With agentic networks giving junior staff “superpowers,” the agency can afford fewer mid-level “lever pullers.” At this level there's no room for slow execution or elementary work. That's a cultural and ethical challenge, both for hiring and for workforce development. For agency owners, this raises practical HR questions: do you reskill your people, or replace them? Jennifer suggests building agent-driven systems that augment humans, and being brutally honest about who can grow into that future. It's also a call to action for how we prepare the next generation: schools won't teach this; companies will need to. Playing with AI Platforms: Why Leaders Need to Just Know Enough to Be Dangerous Jennifer started like a lot of agency owners dipping into AI, playing around on tools like n8n, Make.com, Relevance, and Longchain. Her dev team laughed, calling her an “elementary school kid on a tricycle,” but here's the point: she didn't need to master the tech. She needed to know enough to point her team in the right direction. Instead of obsessing over code, she framed the problem differently: “Here's what I don't want a human doing anymore. Can you make that happen?” That mindset shift is key for agency owners. You don't need to be a full-stack AI engineer to lead an agency into the future; you just need to clearly define outcomes and invest in people who can deliver them. Find Real AI Talent in Unlikely Places This is where most agencies get stuck. You're not going to find your next AI architect on Upwork. Jennifer leaned on her network, starting with her cousin Chris, a hardcore developer who initially thought AI platforms were “rookie business.” Once Chris realized the power of agentic networks to scale his expertise, he became the backbone of CI Web Group's transformation. Now, she hunts talent in unconventional places: hackathons, LinkedIn, and especially YouTube. Forget the flashy “10x growth hack” videos — she looks for nerds with four views, geeking out about orchestrators and ETL pipelines. Those are the builders who care about solving real problems, not just building hype. Her tip: if you find one, reach out immediately. They don't want sales, they just want to build. Designing AI Agents Like an Agency Org Chart Jennifer compares AI agents to a company org chart. You don't hire one person to do everything, that's a recipe for burnout. Same thing with AI. Each agent should tightly focus on a single task, with checks, auditors, and orchestrators overseeing the system. The payoff was massive efficiency gains. Instead of six different platforms that don't talk, her agency built a centralized hub with min.io, ClickHouse, and AI layers on top. That's how you go from patchwork automation to true predictive intelligence. The Real Cost of AI Talent If you're wondering how much this all costs, the answer is… a lot. On the high end, seasoned AI engineers can run you a quarter million in salary. On the low end, Jennifer tests new hires on project-based sprints, maybe $6K for a 10-hour challenge. The point isn't to cut costs; it's to prove quickly who can deliver and who can't. Her recruiting process is brutal but effective: give candidates a project, a tight deadline, and see how they perform. If they stall, they're out. If they screen-share fast and solve problems live, they're in. No fluff, no endless interviews. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

How to be a super performer is a question every ambitious leader wrestles with. We chase higher goals, push our teams, and try to sustain momentum, but often overlook the real drivers of lasting success. True performance is not about doing more. It is about uncovering the root causes of success and creating the conditions where people can thrive. In this episode of Reflect Forward, George Pesansky joins me to flip the script on performance. With over 30 years of experience in operational excellence, George has helped companies worldwide transform through lean manufacturing, Six Sigma, and continuous improvement. His new book Super Performance distills the lessons he has learned, and in this conversation, he shares how to apply them to your leadership, your teams, and even your personal growth. We dig into why the “Prison of Expectations” quietly kills commitment, how to stretch your most productive “Golden Hour,” and why resilience and self-awareness are non-negotiables for anyone who wants to lead well. We also explore what sustainable momentum really looks like and how leaders can empower others without bottlenecking progress. George's insights are practical, powerful, and rooted in humility. This conversation will challenge your perspective on leadership and help you design systems for sustainable success without burning out yourself or your team. Key Takeaways 1. Find the root causes of your success. Do not just analyze problems. Dissect your wins and double down on what works. 2. Protect and extend your Golden Hour. Name the time and conditions when you are most effective and build more of it into your day. 3. Escape the Prison of Expectations. Pressure without psychological safety kills commitment. Replace it with clarity and curiosity. 4. Lead with curiosity, not control. Step out of the boardroom, go to where the work happens, and ask questions to learn. 5. Momentum is addition and subtraction. True progress comes when your gains outpace the losses created by turnover, inefficiencies, and neglect. Mic Drop Moments • “If you try to be the hero of every story, you will burn out and bottleneck your company.” • “The Golden Hour is not luck. It is a designed environment you can repeat and stretch.” • “Pressure without safety creates the Prison of Expectations where people stop committing.” • “Real leadership is when the day-to-day runs without you because the why and the what are clear.” • “Do the Five Whys on your wins. Success leaves clues.” George's book Super Performance is available now wherever books are sold. To learn more about him and his work, visit georgepesansky.com and myblendedlearning.com. If this episode resonated with you, please share it with someone who could benefit. And don't forget to like, subscribe, and leave a review helps me spread the message of intentional leadership and the ownership mindset even further. Connect with Kerry Visit my website, kerrysiggins.com, to explore my book, The Ownership Mindset, and get more leadership resources. Let's connect on LinkedIn, Instagram, or TikTok! Find Reflect Forward on YouTube: https://www.youtube.com/@kerrysiggins-reflectforward Find out more about my book here: https://kerrysiggins.com/the-ownership-mindset/ Connect with me on LinkedIn: https://www.linkedin.com/in/kerry-siggins/

What do food security, taekwondo, and industrial engineering have in common?They're all part of the stories featured in the ISE Impact Short Video Contest—a creative initiative inviting students and professionals to explain the value of industrial and systems engineering (ISE) in just one minute.In this episode of Problem Solved: The IISE Podcast, we speak with with Dr. Ana Muriel from UMass Amherst, who helped to spearhead the contest, along with contest winners Hannah Brooks, a nursing student who tackled food security through animated storytelling, and Anwaar Zyoud, an industrial engineer from Jordan who used ISE methods to improve her taekwondo performance.You'll hear how these short videos are helping prospective students and the public better understand the power of ISE—and how this field impacts nearly every industry imaginable.Whether you're a student, a professional, or just curious about the hidden role of engineering in everyday life, this episode will challenge you to explore and expand your view of what ISE can do.

Shawn Yates on Smarter Processes and Team Building (North Fulton Business Radio, Episode 903) On this episode of North Fulton Business Radio, host John Ray welcomes Shawn Yates, founder of Predaxis Leadership Solutions. Shawn shares his unique journey from engineering and military service to coaching leaders and teams on how to optimize processes, develop leadership, and […] The post Shawn Yates on Smarter Processes and Team Building appeared first on Business RadioX ®.

In this episode, Shuang Shi, Senior Manager of Supplier Quality Engineering, reveals the biggest Six Sigma mistakes that cause project failures and shares proven strategies for success. Turn your best problem solvers into data-driven improvement leaders. Learn more about our Six Sigma Green Belt Certification.

Shawn Yates on Smarter Processes and Team Building (North Fulton Business Radio, Episode 903) On this episode of North Fulton Business Radio, host John Ray welcomes Shawn Yates, founder of Predaxis Leadership Solutions. Shawn shares his unique journey from engineering and military service to coaching leaders and teams on how to optimize processes, develop leadership, and […]

Send us a textIn this episode of the Grow Clinton Podcast, Andy and Jenny are joined by Justin Wilinson, Factory Manager at Nestlé Purina PetCare Company's plant in Clinton, Iowa.Justin is an experienced Director of Manufacturing with a proven success record in the food production industry. He is skilled in Safety Program Development, team building, leadership development, GMP, Six Sigma, Root Cause Analysis, Manufacturing, and Lean Manufacturing.Purina's Clinton factory produces some of the company's most popular pet food and treat brands and serves as a hub for innovative new products. The pet food production expansion includes new cooking and packaging lines that will support the manufacture of various pet food brands, including Purina ONE, Purina Pro Plan, and Purina Pro Plan Veterinary Diets. This expansion responds to growing demand from pet owners for nutritious, science-based dog and cat foods made with high-quality, trusted ingredients.The ongoing investments and expansions in Clinton position Nestlé Purina PetCare for continued growth and help meet the increasing demand from pet owners who trust Purina to deliver nutritious, high-quality dog and cat foods.For more information regarding the available career opportunities at the Clinton factory, please visit https://lnkd.in/gjQPaywB. To promote your business, organization, or event on the podcast, contact Grow Clinton at 563.242.5702 or www.GrowClinton.com.Grow Clinton values your feedback! Please complete a brief survey at https://lnkd.in/gfzKpUEM.Grow Clinton champions economic growth, fosters community, and supports the sustainable success of businesses in the Greater Clinton Region.Thank you for your ongoing support. ~Andy

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode David Boyd, Six Sigma Black Belt, emphasizes that defined processes and systems are essential for shop efficiency and growth. Every task follows a process, whether recognized or not, and “rapid toggling” (doing the same job differently each day) leads to chaos. Key Insights: Define Processes: Ask “Why do you do it that way?” to uncover gaps and create consistency. Use DMAIC: Define, Measure, Analyze, Improve, Control, establish “normal” and fix what's “abnormal.” Apply Lean Thinking: Reduce wasted motion and idle time (e.g., proper tool placement, faster approvals). Link KPIs to Action: Observe workflows directly (“management by walking around”), not just reports. Commit to Continuous Improvement: It's a loop, not a one-time fix. For MSOs: Scaling requires standardized systems and local accountability. The payoff: higher efficiency, stronger customer experience, productive technicians, fewer mistakes, and sustainable growth. David Boyd, https://www.callinbound.com/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Subscribe on YouTube: https://www.youtube.com/carmcapriotto Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Follow on Twitter: https://twitter.com/RResultsBiz Visit the Website:

Jimmy Bogard joins Pod Rocket to talk about making monoliths more modular, why boundaries matter, and how to avoid turning systems into distributed monoliths. From refactoring techniques and database migrations at scale to lessons from Stripe and WordPress, he shares practical ways to balance architecture choices. We also explore how tools like Claude and Lambda fit into modern development and what teams should watch for with latency, transactions, and growing complexity. Links Website: https://www.jimmybogard.com X: https://x.com/jbogard Github: https://github.com/jbogard LinkedIn: https://www.linkedin.com/in/jimmybogard/ Resources Modularizing the Monolith - Jimmy Bogard - NDC Oslo 2024: https://www.youtube.com/watch?v=fc6_NtD9soI Chapters We want to hear from you! How did you find us? Did you see us on Twitter? In a newsletter? Or maybe we were recommended by a friend? Fill out our listener survey (https://t.co/oKVAEXipxu)! Let us know by sending an email to our producer, Em, at emily.kochanek@logrocket.com (mailto:emily.kochanek@logrocket.com), or tweet at us at PodRocketPod (https://twitter.com/PodRocketpod). Follow us. Get free stickers. Follow us on Apple Podcasts, fill out this form (https://podrocket.logrocket.com/get-podrocket-stickers), and we'll send you free PodRocket stickers! What does LogRocket do? LogRocket provides AI-first session replay and analytics that surfaces the UX and technical issues impacting user experiences. Start understanding where your users are struggling by trying it for free at LogRocket.com. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Jimmy Bogard.

What's on your mind? Let CX Passport know...What will customer experience actually look like five years from now?In this *Greatest Hits* episode of CX Passport, Bill Staikos lays out a compelling, grounded vision for the future of customer experience. A seasoned CX executive, advisor, podcaster, and soon-to-be author, Bill combines practical wisdom with future-ready thinking.Originally released as Episode 155, this conversation stood out for its clarity on how CX needs to evolve — moving beyond survey teams and jargon to delivering business-aligned results. Bill breaks down how technology, human-centered design, and executive-level strategy must come together in today's rapidly changing landscape.CHAPTERS  00:00  CX is a toolkit, not a strategy  04:14  Automation and AI in the CX future  06:00  The four personas of a modern CXO  10:01  AI vs hype: what's real?  16:33  CX's reckoning in 2023  19:12  Will CX go the way of Six Sigma?  20:41  First Class Lounge  26:42  Change management that actually works  31:16  How to start: know the business strategyEpisode resources:  Connect with Bill Staikos on LinkedIn: https://www.linkedin.com/in/billstaikos  Explore Be Customer Led podcast: https://www.becustomerled.comIf you like CX Passport, I have 3 quick requests:✅ Subscribe to the CX Passport YouTube channel https://www.youtube.com/@cxpassport  ✅ Join other “CX travelers” with the weekly CX Passport newsletter https://cxpassport.kit.com/signup  ✅ Bring

How do you get more done in a world that never stops pulling at your attention—without burning out? In this episode, we talk with Brie Chrisman, the founder and CEO of Boss Co Ops, who brings her background in operations, project management and Six Sigma expertise to share practical strategies for boosting productivity while keeping your sanity intact.Brie explains why our brains get overwhelmed, what “executive dysfunction” really means and how small shifts in your day can have an outsized impact on your focus and energy.Whether you're juggling a demanding job, a family schedule, or both, this episode will give you actionable tools to reclaim your focus and make real progress on what matters most.About Career Boost: This is part of a September 2025 series in The Charlotte Ledger called “Career Boost,” designed to help professionals sharpen their skills, grow their careers and thrive in the workplace. Each installment offers practical tips and expert insights on everything from leadership and productivity to communication and personal branding. It's smart, actionable guidance for anyone looking to take the next step in their career.This episode of The Charlotte Ledger Podcast is sponsored by Crimson Park Digital. For Charlotte businesses, getting noticed and staying visible is tougher than ever. That's where Crimson Park Digital comes in: a boutique marketing agency delivering bespoke strategies for advertising, content, social media, and search engines. They're helping bold, service-focused brands get seen, capture demand, and turn attention into revenue. Ready to bolster your marketing this Fall? Visit CrimsonParkDigital.com to get started.This episode of The Charlotte Ledger Podcast was produced by Lindsey Banks.Find out more about The Charlotte Ledger at TheCharlotteLedger.com. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit charlotteledger.substack.com/subscribe

Enter to win a copy of "The Problem Solver's Toolkit" by Tracy O'Rourke and Elisabeth Swan by September 12.Organizations invest thousands of dollars and countless hours into lean, Six Sigma, and other continuous improvement training programs. Certifications get awarded. Belts get earned.But nothing actually changes.Technical problem-solving training alone isn't enough to drive meaningful impact. Without guidance and support on how to apply problem-solving tools—and the people-side of leading change—improvements stall. In this episode of Chain of Learning, I'm joined by Tracy O'Rourke and Elisabeth Swan, co-founders of the Just-in-Time Café and co-authors of "The Problem-Solver's Toolkit." With more than 50 years of combined Lean Six Sigma experience, they've trained and coached thousands of problem-solvers across industries—from healthcare and government to manufacturing and service—helping teams turn knowledge into real results.Whatever problem-solving method you use—DMAIC, PDCA, or an A3—you'll walk away with practical insights to help you bridge the gap between knowledge and action.YOU'LL LEARN:Why traditional training programs fail to create lasting problem-solving capability—and what to do insteadThe importance of bringing others along in a change project and staying flexible and curious as the work evolvesWhy successful and sustainable problem-solving requires both technical know-how and people skillsHow to engage teams, navigate change, and keep momentum going while leading a process improvement team How to close the gap between learning and doing by turning skills into real-world resultsABOUT MY GUESTS:Tracy O'Rourke is a Lean Six Sigma Master Black Belt, and co-founder of the Just-in-Time Café. As a sought-after consultant, instructor, and speaker with over 25 years of experience, Tracy specializes in cultural change, leadership development, strategic alignment, and process improvement. Elisabeth Swan is a leadership coach, keynote speaker, award-winning author of “Picture Yourself a Leader”, and co-founder of the Just-in-Time Café. Elisabeth brings decades of experience helping Fortune 100 companies and nonprofits embrace conscious leadership and continuous improvement. IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/51My website for resources and ways to work with me KBJAnderson.comConnect with Tracy O'Rourke: linkedin.com/in/tracy-orourkeConnect with Elisabeth Swan: https://www.linkedin.com/in/elisabethswanFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Get your copy of the “Problem-Solver's Toolkit”: www.jitcafe.com/book My Japan Leadership Experience: kbjanderson.com/japantrip TIMESTAMPS FOR THIS EPISODE:01:37 The inspiration behind the “Problem Solvers Toolkit” 02:54 The disconnect between what is education and what leads to retention 04:22 The aha moments in creating the revised second edition in leading process improvement05:55 Potholes and detours as a metaphor in process improvements not going the perfect way06:36 The journey of continuous improvement in taking your team on the journey with you07:26 Incorporating road games in getting the team involved in problem solving11:03 What led Tracy and Elisabeth to want to help people in leading process improvement13:31 The real meaning of being a leader — more than just being a senior executive16:04 The difference between lean and Six Sigma18:24 Why the process steps matter more than the name19:22 Why people feel lean has failed20:38 Additional learnings in making the second edition of “The Problem-Solver's Toolkit” 21:53 Changes made in the second edition including graphics, examples and templates22:19 What the Just-in-Time Café digital toolkit includes 25:23 How to solve problems based on solving similar problems27:19 The 5S Baby spoof music video inspired by process solving tools29:12 The next spoof song based on root cause analysis33:16 Elisabeth's takeaways from the Japan Leadership Experience in seeing worker happiness34:53 The importance of focusing on human happiness and engagement for growth36:53 Tracy's takeaways from the Japan Leadership Experience 40:00 Top recommendation for being the most effective in getting traction in solving problems41:41 The importance of building curiosity to get to know people and their experiences43:34 What is involved in successful problem-solving44:14 How to close the gap between learning and doing Enter to win a copy of "The Problem Solver's Toolkit" by Tracy O'Rourke and Elisabeth Swan by September 12. Apply today for the Japan Leadership Experience — last chance to join the November 2025 cohort. Applications also open for May 2026.

Get ready for Season 6 of Problem Solved: The IISE Podcast! This season we're spotlighting human-centered solutions in areas like AI, leadership, and process improvement. You'll hear from TED Talk speaker and innovator, Tom Wujec, Chick-fil-A franchise leader Sam Hartman, young professionals at the start of their ISE journey, and more. The season kicks of on #ISEDay, September 15 - a global celebration of Industrial & Systems Engineers. Join us to hear how every great solution is a story worth telling!Instagram - Problem Solved LinkedIn - Problem Solvedhttps://iise.org/Home/

This episode takes an unexpected journey with Edwin Bills, a lead expert in medical device risk management and a key contributor to the development of ISO 14971. Edwin shares stories from his diverse career, beginning with his time as a submariner and electronics technician in the Navy, where he worked on early GPS technology and helped build missile subs from the ground up. This unique hands-on experience taught him the importance of knowing every component of a system.From there, Edwin transitioned into manufacturing, where he applied his skills in teaching electronics and later, quality management. He was trained by renowned quality gurus like Joseph Juran and learned about concepts like Six Sigma and Kaizen from companies like Motorola and Toyota. These experiences, which focused on process improvement, cost of quality, and efficiency, laid a critical foundation for his future work.Edwin connects these seemingly disparate experiences to his pivotal role in medical device risk management. He explains how issues in manufacturing—such as supplier quality, process capability, and yield—directly impact patient safety and a company's financial bottom line. This holistic view, blending technical expertise, quality principles, and a deep understanding of manufacturing processes, ultimately led him to the committee that developed the ISO 14971 standard.Key Timestamps01:52 - Edwin's military background as a submariner and electronics technician, and how he helped build a missile sub from scratch.04:27 - The transition from military to a career in manufacturing and quality management, including his training under Joseph Juran.10:59 - Edwin's role in supplier quality and his lessons learned from working with a wide range of suppliers.15:48 - The impact of Kaizen projects and other modern manufacturing techniques on efficiency and quality.18:18 - An incredible story of a supplier with an ownership mindset that maintained delivery schedules after a factory fire.18:59 - Connecting manufacturing experience and quality principles to the fundamentals of risk management.20:46 - The crucial link between quality, patient safety, and a company's financial success.25:28 - How to apply statistical and manufacturing improvement tools in the medical device industry.27:20 - The value of hands-on experience and a holistic understanding of a product's lifecycle.30:09 - How Edwin's diverse experiences ultimately led him to a key role in developing ISO 14971.Quotes"If you want to think about cost of quality, it, you know, what is the cost to the company of this? You've got to have safe and effective medical devices." - Edwin Bills"When you get a statistician to help you improve your manufacturing processes, you want an industrial statistician... When you get to the clinical trials, that person's not the right person to have. You want a research statistician." - Edwin BillsTakeawaysManufacturing Quality is Risk Management: The principles of quality improvement, process control, and supplier management—learned in high-volume manufacturing—are directly applicable to mitigating risks in medical devices. A high-quality, reliable process inherently reduces the likelihood of product failures that could harm patients.Prioritize Quality Over Price: As Edwin's experience with the electric motor supplier shows, prioritizing the lowest cost can lead to significant issues, non-conformances, and a higher overall cost of poor quality. A supplier focused on quality and delivery will...

In this episode of The Rainmaking Podcast, Scott Love interviews Catherine MacDonagh, a legal industry consultant and author of Lean Six Sigma for Law. Catherine explains how process improvement—defined as analyzing and refining repeatable, describable steps to achieve better outcomes—can significantly enhance client service, profitability, and rainmaking. She notes that while lawyers often resist by saying every matter is unique, many steps in legal work and firm operations (like intake, billing, or onboarding) are recurring processes ripe for improvement. By using tools such as scorecards, impact/ease matrices, and stakeholder analysis, firms can identify high-impact areas, streamline workflows, and improve both client and employee experiences. Catherine shares real-world success stories, including a global law department that collaborated with a law firm to reduce billing inefficiencies and deepen their relationship. She stresses the importance of involving cross-functional teams, listening to the “voice of the client,” and embedding change management into the process. Continuous improvement, she argues, is not just about efficiency—it's about building stronger client partnerships and staying competitive. Catherine closes with three action steps: start by trying small improvements, commit to continuous learning, and build skills in Lean, Six Sigma, and related disciplines. Her message is clear: process improvement works in law, and adopting it can transform rainmaking efforts and client development. Visit: https://therainmakingpodcast.com/ YouTube: https://youtu.be/Q36c2IBRpdc ---------------------------------------

When operations break down, growth stalls — and for most companies, the warning signs creep in long before anyone notices. Tammara Carr, founder of Audacity Management, has seen it all: from Fortune 50 boardrooms to fast-moving SaaS startups. With a Master's in Project Management, top-tier Agile and Six Sigma certifications, and experience leading multimillion-dollar initiatives, she's the go-to expert for turning operational chaos into a well-oiled growth engine. In this episode, she shares: The early red flags that your operations are holding you back The most common scaling mistakes mid-sized companies make — and how to avoid them How to prioritize business shifts without grinding everything to a halt One system or mindset shift that works just as well for scrappy teams as it does for corporate giants If you're a founder, COO, or team leader feeling buried under moving parts, this conversation will show you how to build systems that not only sustain your business, but help it scale with clarity and confidence. Connect with Tammara: www.audacitymgmt.com www.carrandcompass.com/ IG: @carrandcompass www.pinterest.com/carrandcompass/ www.linkedin.com/company/audacity-management/ Audacity Management Initiative Strategizer | Prioritize what will drive the most value and change for your business: https://audacitymgmt.com/value_disruption Audacity Management Operational Health Check | Pinpoint your biggest areas for operational improvement: https://audacitymgmt.com/operational_check Audacity Management Composite Case Study | See proven approaches for tackling business challenges: https://audacitymgmt.com/case_study-293872 Iconic business leaders all have their own unique genius. Take this quick 10 question quiz to uncover your specific CEO style advantage: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cubicletoceo.co/quiz⁠⁠⁠⁠⁠⁠⁠⁠⁠ If you enjoyed today's episode, please: Post a screenshot & key takeaway on your IG story and tag me ⁠⁠⁠⁠⁠⁠⁠⁠⁠@missellenyin⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠@cubicletoceo⁠⁠⁠⁠⁠⁠⁠⁠⁠ so we can repost you. Leave a positive review or rating at ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.ratethispodcast.com/cubicletoceo⁠⁠⁠⁠⁠⁠ ⁠⁠⁠Subscribe for new episodes every Monday. Learn more about your ad choices. Visit megaphone.fm/adchoices

Cameron-Brooks June 2025 Career Conference Review: Insights for Your Military-to-Business Transition Transitioning from the military to a professional business career is a pivotal moment for any Junior Military Officer (JMO). At Cameron-Brooks, our mission is to help JMOs navigate this career transition with clarity and confidence through a three-step approach: 1) Prepare 2) Search 3) Launch Our June 2025 Post-Conference Review offered a deep dive into the April Career Conference results and shared actionable insights for those preparing for the August 2025 conference, and those in the Cameron-Brooks Development and Preparation Program. I was joined by three recent Cameron-Brooks Alumnus who attended the Conference: Jesse DeVries (Caterpillar), Patrick McMahan (Intuitive Surgical), and Connor McNamara (Optimized Process Designs, LLC - a Koch Engineered Solutions company. Whether you are actively preparing for your transition or simply exploring what's possible, here are the biggest takeaways from our latest Career Conference and alumni panel. June 2025 Conference Recap: A Fast-Paced Career Launchpad The Cameron-Brooks Career Conference is a 4.5 day, high-intensity event, where you'll meet with Hiring Managers for open positions from industry leading companies spanning across multiple industries. At the June Conference, 46 JMOs attended, and 445 interviews were conducted. Every single JMO was "pursued" to the next round of interviews. These open positions are highly complex, designed to be filled by high-performing junior leadership talent in order to get into a company's succession planning. With about two openings per position on average, some opportunities were highly competitive single openings, while others offered broader geographic flexibility and multiple openings. Every JMO had multiple pathways to success.  Navigating the Market and Maximizing Interviews Despite a competitive economy - high interest rates and unemployment hovering around 4.2% (Which is relatively normal) - The JMOs interviewed for premium roles in leadership, operations, sales, and engineering. Key lessons from the conference: Be a Giver: Successful candidates focused on solving the company problem first (The open position). When candidates successfully connected their background, built rapport and demonstrated genuine interest in that position, the companies reciprocated with a pursuit for the next round of interviews, and then offers onsite. Preparation Drives Pursuits: The best-prepared JMOs - those who dressed for success, mastered their stories, and tailored their answers - earned the most follow-up interviews. There was a direct correlation between time spent in preparation (Phase 1 -Preparation), and successfully launching (Phase 3 - Launch). Embrace a Broad Search: Flexibility in industry and location opened the door for a broader search (Phase 2 - Search). The average time from conference to signed offer was 13.25 working days, with some candidates accepting in as few as six working days. Preparing Like a Pro: The Cameron-Brooks Process Our alumni panel reinforced the importance of preparation prior to, during, and post-conference. Pre-Conference Development & Preparation Program (DPP): Build your foundation, refine your stories, and understand how your military experience translates. Study Groups: Considered the most valuable tool for refining answers and building confidence. Mock Interviews: Essential to remove military jargon and communicate stories effectively. Reading List: Builds business acumen and helps connect with the interviewers, and recognized industry practices and topics such as: Lean, Six Sigma, Data Analytics, etc. During the Conference Company Briefings: Every JMO received a 30-minute briefing on every company they interviewed with accelerating their knowledge on each company, and what skills were necessary to connect on and be su...

A new season, a new direction. Problem Solved: The IISE Podcast is back!New executive producer, Elizabeth Grimes, and the show's creator, David Brandt take you behind the mic of Problem Solved. Hear how the podcast began and what's coming in Season 6, with new episodes beginning on September 15, ISE Day!

In aviation, the most transformative breakthroughs often take place far above the commercial flight lanes, and far below the public radar.  But in today's defense and aerospace economy, those breakthroughs are harder than ever for small companies to bring to life.  Government budgets overwhelmingly favor the largest primes. Smaller, more agile innovators are forced to bankroll their own R&D while competing against firms with deeper pockets, stronger political clout, and guaranteed contracts.  Venture-style “build-to-flip” incentives tempt some to chase quick exits over long-term quality. Even when technology works, commercial adoption can stall as customers demand bespoke designs for each use case. Swift Engineering's record-breaking high-altitude glider is one such breakthrough fighting its way through that gauntlet.  Designed to fly at 67,000 feet for days at a time, this ultra-light, solar-powered aircraft can do what satellites can't: hold a fixed position, deliver real-time intelligence, and land on a runway. At just 1% of the cost. For Hamed Khalkhali, Swift's president, the innovation story isn't just about engineering excellence. It's about surviving and thriving in a system that often seems built for incumbents.  In this conversation, he unpacks the strategic, funding, and talent challenges that determine which companies survive in the next wave of aerospace innovation.   You'll also learn: High-altitude, solar UAV that outperforms satellites at 1% of the cost. Why system integration is aerospace's next frontier. The funding squeeze forcing small firms to self-finance R&D. The “moral accuracy” gap shaping U.S. drone strategy. How fresh grads can drive bigger breakthroughs than veterans. Keeping start-up creativity alive in bigger organizations. Guest Bio Hamed Khalkhali is the President of Swift Engineering and an adjunct professor at Cal Poly Pomona, with more than 25 years of experience spanning technical innovation, leadership, and cross-disciplinary communication. He brings over a decade of expertise in system-level design for Fly-by-Wire flight control systems with the highest safety standards (FDAL-A), along with deep knowledge of ARP-4752, DO-160, and DO-178 certification processes. Throughout his career, Hamed has led high-performance engineering organizations, managing teams across mechanical, electrical, verification and validation, manufacturing, AI, machine learning, quality control, supply chain, and R&D. He is known for integrating manufacturing engineering into the earliest stages of design, optimizing products through rigorous processes such as Six Sigma, Lean, Kaizen, and design-for-manufacturability. His leadership approach blends technical precision with a focus on systems integration, efficiency, and innovation in both aerospace and defense. Connect with Hamed on LinkedIn.    About Your Host Craig Picken is an Executive Recruiter, writer, speaker and ICF Trained Executive Coach. He is focused on recruiting senior-level leadership, sales, and operations executives in the aviation and aerospace industry. His clients include premier OEMs, aircraft operators, leasing/financial organizations, and Maintenance/Repair/Overhaul (MRO) providers and since 2008, he has personally concluded more than 400 executive-level searches in a variety of disciplines. Craig is the ONLY industry executive recruiter who has professionally flown airplanes, sold airplanes, and successfully run a P&L in the aviation industry. His professional career started with a passion for airplanes. After eight years' experience as a decorated Naval Flight Officer – with more than 100 combat missions, 2,000 hours of flight time, and 325 aircraft carrier landings – Craig sought challenges in business aviation, where he spent more than 7 years in sales with both Gulfstream Aircraft and Bombardier Business Aircraft. Craig is also a sought-after industry speaker who has presented at Corporate Jet Investor, International Aviation Women's Association, and SOCAL Aviation Association.    Check out this episode on our website, Apple Podcasts, or Spotify, and don't forget to leave a review if you like what you heard. Your review feeds the algorithm so our show reaches more people. Thank you! 

In this episode of the Drop In CEO podcast Join host Deb Coviello as she welcomes David Jenyns, entrepreneur and founder of Systemology, to discuss how business owners can free themselves from daily operations by building effective systems. David shares his journey from selling the Melbourne Cricket Ground to systematizing businesses, and offers actionable insights for leaders looking to scale and optimize their organizations. Episode Highlights: 01:12 — David’s entrepreneurial journey: from selling the Melbourne Cricket Ground to founding Systemology 12:01 — The seven-stage process for systematizing a business and why “process first” matters 27:14 — Real-world impact: How systemization saved a business 1,000 man-hours and empowered team members 41:01 — Building a culture of systems: Overcoming resistance and the role of the “systems champion” David Jenyns is an experienced entrepreneur who sold the Melbourne Cricket Ground in his early twenties and founded Melbourne SEO Services. He systemized himself out of that business in 2016 and founded SYSTEMology to help business owners implement systems to scale their business. Today, he supports a growing community of certified SYSTEMologists, delivers workshops, keynote addresses, hosts a podcast, and is on a mission to free business owners worldwide from daily operations. Connect with David Jenyns: Company Website: www.systemology.comLinkedin: www.linkedin.com/david-jenyns For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

My guest for Episode #532 of the Lean Blog Interviews Podcast is Anne Frewin, a seasoned Lean leader with over 12 years of improvement experience in healthcare, laboratories, and manufacturing. Updated with the correct audio Episode page with video, transcript, and more Anne's background in finance and healthcare administration provided her with a unique entry point into Lean -- first supporting improvement efforts through data, and then stepping fully into the role of change agent. She shares the story of how a persistent mentor who always asked "why" helped her shift from just reporting metrics to developing problem-solving thinking and leading transformation efforts herself. In this conversation, Anne and I explore how Lean principles, such as respect for people, effective idea systems, and a problem-solving culture, manifest in real-world settings. She explains why she prioritizes coaching people to become relentless problem solvers and how systems like visual management and simple idea boards, when supported with good questions, can lead to safer, more efficient work. We also discuss how Lean applies differently (but effectively) across industries, the balance between improvement and documentation, and how to avoid siloed thinking when solving cross-functional challenges--especially in healthcare. "A strong idea system is the first real show of respect for people--it tells the frontline we value their insight and want them to own the solution." Anne also shares her perspective on Lean, Six Sigma, and Lean Six Sigma, offering a practical framework for how these approaches can coexist while serving different purposes. Throughout the episode, we reflect on systems thinking, psychological safety, and the importance of learning through experimentation. Whether you're in healthcare, manufacturing, or any people-centric industry, Anne's passion for leadership development and continuous improvement offers valuable insights. Questions, Notes, and Highlights: How did you first get exposed to Lean, and why did it resonate with you? Looking back, did your mentor's persistent "why" questions help develop your thinking more than if he had been directive? How would you explain the concept of a Lean operating system to an executive unfamiliar with it? What's the difference between "respecting people" and "respect for people" in your view? Can you share an example of an effective idea system that truly engages frontline staff? How do you balance employee-generated ideas with the need for leadership support and coaching? What's your approach to helping people decide whether to use a rapid improvement event, an A3, or a PDSA cycle? What are the three questions you use to evaluate whether an idea is safe to try? How do you coach teams to iterate and learn from problems when working across functional silos? Can you share a healthcare example where process mapping revealed hidden breakdowns or assumptions? How do you handle improvement suggestions that require significant changes, like IT systems or facility layout? How do you view the relationship between safety, quality, delivery, and financial performance? What's your perspective on Lean vs. Six Sigma vs. Lean Six Sigma, based on your experience? How do you see variation reduction as part of Lean, not just Six Sigma? What was it like moving from healthcare into manufacturing? What was surprisingly transferable? Did you encounter documentation or quality systems in manufacturing that got in the way of improvement? How do you deal with the extremes--either lack of standardization or over-control through documentation? What reflections do you have about the human side of improvement--what helps people succeed in these systems? This podcast is part of the #LeanCommunicators network. 

My guest for Episode #532 of the Lean Blog Interviews Podcast is Anne Frewin, a seasoned Lean leader with over 12 years of improvement experience in healthcare, laboratories, and manufacturing. Episode page with video, transcript, and more Anne's background in finance and healthcare administration provided her with a unique entry point into Lean -- first supporting improvement efforts through data, and then stepping fully into the role of change agent. She shares the story of how a persistent mentor who always asked "why" helped her shift from just reporting metrics to developing problem-solving thinking and leading transformation efforts herself. In this conversation, Anne and I explore how Lean principles, such as respect for people, effective idea systems, and a problem-solving culture, manifest in real-world settings. She explains why she prioritizes coaching people to become relentless problem solvers and how systems like visual management and simple idea boards, when supported with good questions, can lead to safer, more efficient work. We also discuss how Lean applies differently (but effectively) across industries, the balance between improvement and documentation, and how to avoid siloed thinking when solving cross-functional challenges--especially in healthcare. "A strong idea system is the first real show of respect for people--it tells the frontline we value their insight and want them to own the solution." Anne also shares her perspective on Lean, Six Sigma, and Lean Six Sigma, offering a practical framework for how these approaches can coexist while serving different purposes. Throughout the episode, we reflect on systems thinking, psychological safety, and the importance of learning through experimentation. Whether you're in healthcare, manufacturing, or any people-centric industry, Anne's passion for leadership development and continuous improvement offers valuable insights. Questions, Notes, and Highlights: How did you first get exposed to Lean, and why did it resonate with you? Looking back, did your mentor's persistent "why" questions help develop your thinking more than if he had been directive? How would you explain the concept of a Lean operating system to an executive unfamiliar with it? What's the difference between "respecting people" and "respect for people" in your view? Can you share an example of an effective idea system that truly engages frontline staff? How do you balance employee-generated ideas with the need for leadership support and coaching? What's your approach to helping people decide whether to use a rapid improvement event, an A3, or a PDSA cycle? What are the three questions you use to evaluate whether an idea is safe to try? How do you coach teams to iterate and learn from problems when working across functional silos? Can you share a healthcare example where process mapping revealed hidden breakdowns or assumptions? How do you handle improvement suggestions that require significant changes, like IT systems or facility layout? How do you view the relationship between safety, quality, delivery, and financial performance? What's your perspective on Lean vs. Six Sigma vs. Lean Six Sigma, based on your experience? How do you see variation reduction as part of Lean, not just Six Sigma? What was it like moving from healthcare into manufacturing? What was surprisingly transferable? Did you encounter documentation or quality systems in manufacturing that got in the way of improvement? How do you deal with the extremes--either lack of standardization or over-control through documentation? What reflections do you have about the human side of improvement--what helps people succeed in these systems? This podcast is part of the #LeanCommunicators network. 

What You'll Learn:In this episode, host Shane Daughenbaugh, Andy Olrich, and guest Matthew Rassi discuss the future of manufacturing. They explore the unique characteristics and misconceptions about Gen Z in the workforce. They emphasize the importance of providing purpose, ownership, and flexibility to engage Gen Z.About the Guest:Matthew is a seasoned Mechanical Engineer with over 25 years of experience in production leadership and operations, including 10 years in medical device manufacturing. He holds a Lean Six Sigma Master Black Belt and teaches Six Sigma courses at Governors State University. He serves on the Board of Advisors for FCS Manufacturing and is a member of the Society of Manufacturing Engineering. In 2021, he earned a patent for a laparoscopic instrument design. Through his consulting work, he helps small businesses implement Lean practices and develop self-directed teams. Matthew is also active in reentry support for formerly incarcerated individuals through Lifehouse-Group. Outside of work, he enjoys family life with his 11 children and 3 grandchildren and restoring old homes.Links:Click Here For Matthew Rassi's LinkedInClick Here For Lean Manufacturing Expert Website 

Welcome to a special episode of the She Rises Studios podcast featuring Michèle Kline, a powerhouse of transformation where neuroscience meets operations and leadership becomes a lifestyle. With over 20 years of experience leading operations and human resources in the hospitality and service industry, she has built and elevated teams for some of the world's most recognized brands across the U.S. and South America. As the founder of Kline Hospitality and a certified Life, Executive, and Neuroscience-Based Coach, Michèle blends continuous improvement practices like Kaizen and Six Sigma with the science of high performance to help leaders reprogram habits, reset patterns, and create sustainable change. A member of the Maxwell Leadership Certified Team, she delivers high-impact workshops, coaching, and keynotes that spark clarity and provoke growth. She's the international bestselling author of 360° IMPACT, co-creator of the WTF! Walk The Floors podcast, and a contributor to the Becoming an Unstoppable Woman anthology. Beyond the boardroom, she champions youth leadership through her Champion Mindset program and drives inclusion through 360° IMPACT Connection Labs. A respected industry voice, 8x bestselling author, and devoted community builder, Michèle is on a mission to help people stop settling and start stretching—one bold conversation at a time.

What You'll Learn:In this episode, host Catherine McDonald, Shane Daughenbaugh, and guest Daniel Walker discuss the importance of innovation, culture, and leadership in change management. The empathize the significance of middle management in organizational change and innovation. He shares his research on empowering middle managers and the need for a culture of continuous improvement.About the Guest:Dr. Walker has been developing his skills in problem-solving, innovation, and culture change for several decades. He is a certified Six Sigma black belt. He holds a BS in Plastics Engineering Technology, an MS in Management, Strategy, and Leadership, and a PhD in Business Management. His doctoral research focused on organizational change and innovation. He has a passion for facilitating the learning process, focusing on leadership development and cultural innovation.Links:Click Here For Daniel Walker's LinkedIn

The Private Equity Podcast – Show NotesGuest: Otis Spencer Host: Alex Rawlings Episode Title: Lessons in Leadership: From Army Logistics to PE Operating Partner & CEO Success

Did you know that there's a belt above black in Six Sigma?? Check us out - https://linktr.ee/COWJAMSpecial thanks to our sponsors:Northwest Figure 8 Peter's Auto ServiceWhite River Adventures JP Creations Soapy Joes AND The Indianapolis Speedrome Studio Liquid Sponsor - Casey's Landscaping

My guest for Episode #531 of the Lean Blog Interviews Podcast is Dr. Melisa Buie, a seasoned operations and engineering leader with decades of experience in high-tech manufacturing. Episode page with video, transcript, and more Melisa has held senior roles at companies like Lam Research, Applied Materials, and Coherent, where she led large-scale Lean transformations and helped drive cultural change across global operations. With a PhD in nuclear engineering and plasma physics, Melisa brings a rare combination of technical depth and people-centered leadership to her work. In this episode, we explore Melisa's Lean journey — from her early days in Six Sigma to becoming a global Lean leader at Coherent. She shares how her perspective shifted from project-based improvement to empowering teams with daily problem-solving skills. Melisa discusses the critical role of psychological safety in building a continuous improvement culture, and how giving people "permission to improve" must be backed by leadership behavior and support. We also touch on the challenges of applying Lean principles in complex, low-volume/high-mix manufacturing environments and why principles still matter more than tools. We also discuss Melisa's book Problem Solving for New Engineers, written to bridge the gap between academic preparation and the real-world challenges engineers face in industry. She previews her upcoming book, Faceplant: Free Yourself from Failure's Funk, which tackles the emotional side of failure and how we can grow through it. Whether you're a Lean leader, a coach, or an engineer just starting out, this episode is packed with valuable insights on leadership, learning, and making improvement accessible for everyone. Questions, Notes, and Highlights: How did you first get involved with Lean or Six Sigma? Which books influenced you early in your Lean journey? How did your company shift from project-based Six Sigma to a Lean culture? Where did the push for culture change come from—top-down or grassroots? What role did you play in leading Lean at Coherent? What does it mean to “give people permission to improve,” and why is that necessary? How do leaders create psychological safety to support continuous improvement? How did your background in nuclear engineering and plasma physics lead to a career in semiconductors and lasers? How do Lean principles apply in low-volume, high-mix environments? What inspired you to write Problem Solving for New Engineers? How does the book help bridge the gap between university labs and industry problem solving? Why is experimentation and scientific thinking often missing in workplace culture? How do you explain the value of iterative cycles like PDSA to new engineers? What is design of experiments (DOE), and how does it improve problem solving? When is it helpful to let people run experiments with predictable outcomes? How did your second book, Faceplant: Free Yourself from Failure's Funk, come about? Why do people fear failure in personal life but accept it in professional settings? How can we reframe failure as a learning opportunity rather than something to avoid? How do you personally deal with failure and setbacks, like learning a foreign language? This podcast is part of the #LeanCommunicators network. 

My guest for Episode #531 of the Lean Blog Interviews Podcast is Dr. Melisa Buie, a seasoned operations and engineering leader with decades of experience in high-tech manufacturing. Episode page with video, transcript, and more Melisa has held senior roles at companies like Lam Research, Applied Materials, and Coherent, where she led large-scale Lean transformations and helped drive cultural change across global operations. With a PhD in nuclear engineering and plasma physics, Melisa brings a rare combination of technical depth and people-centered leadership to her work. In this episode, we explore Melisa's Lean journey — from her early days in Six Sigma to becoming a global Lean leader at Coherent. She shares how her perspective shifted from project-based improvement to empowering teams with daily problem-solving skills. Melisa discusses the critical role of psychological safety in building a continuous improvement culture, and how giving people "permission to improve" must be backed by leadership behavior and support. We also touch on the challenges of applying Lean principles in complex, low-volume/high-mix manufacturing environments and why principles still matter more than tools. We also discuss Melisa's book Problem Solving for New Engineers, written to bridge the gap between academic preparation and the real-world challenges engineers face in industry. She previews her upcoming book, Faceplant: Free Yourself from Failure's Funk, which tackles the emotional side of failure and how we can grow through it. Whether you're a Lean leader, a coach, or an engineer just starting out, this episode is packed with valuable insights on leadership, learning, and making improvement accessible for everyone. Questions, Notes, and Highlights: How did you first get involved with Lean or Six Sigma? Which books influenced you early in your Lean journey? How did your company shift from project-based Six Sigma to a Lean culture? Where did the push for culture change come from—top-down or grassroots? What role did you play in leading Lean at Coherent? What does it mean to “give people permission to improve,” and why is that necessary? How do leaders create psychological safety to support continuous improvement? How did your background in nuclear engineering and plasma physics lead to a career in semiconductors and lasers? How do Lean principles apply in low-volume, high-mix environments? What inspired you to write Problem Solving for New Engineers? How does the book help bridge the gap between university labs and industry problem solving? Why is experimentation and scientific thinking often missing in workplace culture? How do you explain the value of iterative cycles like PDSA to new engineers? What is design of experiments (DOE), and how does it improve problem solving? When is it helpful to let people run experiments with predictable outcomes? How did your second book, Faceplant: Free Yourself from Failure's Funk, come about? Why do people fear failure in personal life but accept it in professional settings? How can we reframe failure as a learning opportunity rather than something to avoid? How do you personally deal with failure and setbacks, like learning a foreign language? This podcast is part of the #LeanCommunicators network. 

In this podcast, I share the summary of a project I worked on almost 20 years, but is still relevant today. A grant was awarded to the Cedar Rapids (IA) community to study anticoagulation management using Lean and Six Sigma. One of the key analysis performed in the project was a Gage Repeatability and Reproducibility (R&R) study. We wanted to determine if blood samples taken from a patient on warfarin have the same International Normalized Ratio (INR) results when analyzed in different labs (reproducibility) and when analyzed multiple times in the same lab (repeatability). Results showed a statistically significant difference among labs. The therapeutic range for INR is typically 2.0 to 3.0, yet the data showed a difference in INR of 0.5 among labs on a small sample of 10 warfarin patients, almost 50 percent of the range. By the way, this entire podcast was spoken by my AI voice created by Eleven Labs. Links for this episode:AHRQ Grant Summary: https://www.ahrq.gov/downloads/pub/advances2/vol3/Advances-Hurley_55.pdfEleven Labs (affiliate link): ⁠⁠https://try.elevenlabs.io/lp5v7zzfm8mz⁠⁠Learn more about BPI7 Continuous Improvement Best Practices: ⁠⁠⁠⁠⁠⁠⁠https://mail.biz-pi.com/lss-best-practices-funnel⁠⁠⁠⁠⁠⁠Need help in your organization, or want to discuss your current work situation?⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Let's talk! Schedule a free support call⁠⁠⁠⁠⁠Podcast Sponsor: Creative Safety Supply is a great resource for free guides, infographics, and continuous improvement tools. I recommend starting with their 5S guide. It includes breakdowns of the five pillars, ways to begin implementing 5S, and even organization tips and color charts. From red tags to floor marking; it's all there. Download it for free at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠creativesafetysupply.com/5S⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BIZ-PI.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LeanSixSigmaDefinition.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Have a question? ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Submit a voice message at Podcasters.Spotify.com⁠⁠

In Part 2 of my empowering conversation with Nishaea, The PlayMoney Coach, we shift from the "why" to the "how" of financial wellness, offering tangible steps to transform your relationship with money, regardless of where you're starting. Nishaea, drawing from her unique journey and Six Sigma expertise, guides us through practical strategies: The Financial Reality Check: Learn how to gain clarity on your income and expenses, identify financial "waste," and align your spending with your true values. Starting Slow & Building Discipline: Discover how small, consistent steps (like regular financial check-ins) can build lasting habits and propel you towards big goals. The Crucial Mindset Shift: We tackle financial trauma and outdated narratives around money, emphasizing that changing your mindset is key to sustainable financial health. Mastering Foundational Finance: Nishaea explains how effectively managing money at any income level prepares you for increased wealth, and shares why avoiding "lifestyle creep" with new income is vital for building assets. This episode is packed with actionable insights that empower you to take control of your financial narrative, reduce stress, and ultimately achieve holistic well-being.   Join our free community! The AMA Collective   Ready to take control of your career and earn what you're truly worth? This episode is sponsored by the Salary Bump Accelerator. If you're ready to make thousands more in your next salary negotiation, the Salary Bump Accelerator is your proven system. Packed with everything you need to prepare like a pro, negotiate with confidence, and land a total compensation package that reflects your value, this program is designed to get you paid what you deserve. As a loyal listener, you get 15% off with the code BEING15. Go to https://thesalarybump.com/salary-accelerator/ to get started.    Connect with Nishaea Richardson: https://www.linkedin.com/in/nishaea-richardson   https://www.facebook.com/share/1AvG2FHe3U/   https://www.instagram.com/nishaea_financial_coach

From Classroom to Continuous Improvement: Clifton Dial's Journey in Manufacturing Leadership. In this episode of Clocking In: Voices of NC Manufacturing, host Phil Mintz sits down with Dr. Clifton Dial, Operations Manager at WePack Logistics in Laurinburg, North Carolina. From a start in biology and education to a leadership role in manufacturing, Dr. Dial shares his unconventional career path and how his passion for leadership development and continuous improvement ultimately led him to WePack. WePack Logistics, a 2025 NC Manufacturing Leadership Award winner for Continuous Improvement, specializes in contract packaging, display assembly, and co-manufacturing services for major brands like Campbell's. Clifton discusses how his background in teaching and consulting shaped his leadership style, the challenges and opportunities of working in a seasonal operation, and how WePack is building a culture of efficiency and standardization to support long-term growth. Listeners will gain insights into leadership strategies, lean manufacturing practices, and the importance of investing in people and processes for sustainable manufacturing success. LINKS: NCMEP | We Pack Logistics ABOUT: The North Carolina Manufacturing Extension Partnership (NCMEP) NCMEP is the official state representative of the Hollings Manufacturing Extension Partnership (MEP), a program of the U.S. Department of Commerce's National Institute of Standards and Technology (NIST). The MEP National Network is a unique public-private partnership that delivers comprehensive solutions to manufacturers, fueling growth and advancing U.S. manufacturing. NCMEP is administered by NC State University Industry Expansion Solutions and partners with the Economic Development Partnership of NC, the Polymers Center of Excellence, Manufacturing Solutions Center, Hangar6, University of North Carolina at Charlotte Industrial Solutions Lab, and NC State University Wilson College of Textiles. to help manufacturing companies develop and maintain efficient operations that are well-positioned to grow profitably. Through combined resources and collaboration efforts, NCMEP provides solutions and services that help manufacturers to: › Expand Local and U.S. Supply Chain Vendor Relationships › Access Customized Training Programs to Narrow the Workforce Gap › Realize the Efficiencies of Smart Manufacturing and Advanced Technology › Save Time and Energy through Improved Processes, Productivity and Capacity › Expand Facility and Equipment Capabilities › Increase Sales and Profits › Create and Retain Jobs › Streamline New Product Design, Testing, Development and Time to Market Dr. Phil Mintz Dr. Phil Mintz is the executive director of NC State Industry Expansion Solutions (IES) and director of the North Carolina Manufacturing Extension Partnership (NCMEP). Phil drives outreach to NC manufacturers, builds relationships with federal and state leaders, and coordinates efforts to drive profitable manufacturing growth in the state. He also leads the broader IES Extension Operations outreach unit of regional managers, technical specialists, and business development leaders, providing business engagement, assessment, and improvement tools. This includes statewide peer networks, ISO 9000 quality management systems, Six Sigma, Lean manufacturing, environmental services, and health and safety solutions. Dr. Clifton Dial Dr. Clifton Dial is Operations Manager at We Pack Logistics, located in Scotland County, North Carolina.   Dial's primary focus at We Pack Logistics is to improve efficiencies and build a culture of continuous improvement through training and development of people and processes. Dial has earned a Ph.D. in Organizational Leadership and holds several certifications in lean manufacturing and leadership development. As an organizational consultant, Dial has over 12 years of experience in training and development, focusing on leadership and continuous improvement, specifically in manufacturing, warehousing, and distribution companies across North Carolina.  Before joining the We Pack Team, Clifton served as the lead trainer and curriculum developer for Dial Ventures LLC, where he provided customized leadership and continuous improvement training to over 100 industries across the state.  

In this episode, I share an uplifting interview with Kristle Bulleman, Process Manager at Make-A-Wish. She shares insights into her process improvement role at this well-respected nonprofit, outlining the impactful work done by Make-A-Wish to grant wishes for children with critical illnesses. We dive into her experiences in using Lean and Six Sigma tools to Continue Reading

This week's guest is John Knotts. Ron and John, a Senior Coach at Gemba Academy, discussed cultural alignment in continuous improvement, the key differences between the various Six Sigma belts, how continuous improvement leads to real savings, and more. An MP3 audio version of this episode is available for download here. In this episode you'll learn:  The quote John likes (2:25) His background (3:32) Getting tangible results (6:58) How continuous improvement adds real financial value (10:15) The key differences between the Six Sigma belts (14:09) The importance of understanding different documents (17:33) About cultural alignment (20:52) Thinking beyond belts (23:43) John's parting thoughts (27:18) Podcast Resources Right Click to Download this Podcast as an MP3 John on LinkedIn Get All the Latest News from Gemba Academy Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here. What Do You Think? How would you explain the difference between Six Sigma belts?

Is it possible to lead a real, long-term cultural transformation in a publicly traded company—where shareholders often demand short-term financial results?It's challenging, yet possible. And GE Aerospace, with CEO Larry Culp at the helm, is leading the way. I invited Phil Wickler, Chief Transformation Officer, back to discuss the enterprise-wide shift toward lean at GE Aerospace.We explore what it takes to build a lean management system across a global company of 50,000+ people and how GE Aerospace is embedding problem-solving thinking, leadership behavior, and capability building into every layer of the organization as the strategic approach to getting business results.Discover the difference between “doing” lean and “being” lean and what it takes to shift from operational leadership and “being the expert” to transformational influence and building capability across the organization.If you're an operational leader, internal lean practitioner, external consultant, or if you want to lead change at scale, don't miss this episode!YOU'LL LEARN:How to strengthen the positioning of internal change teams and continuous improvement efforts—with and without executive supportWhy real transformation starts with leadership behaviors—not tools—and the key mindset and behavior shifts needed for lasting impactHow GE Aerospace is overcoming GE's Six Sigma historic approach to improvement and leaders' long-standing misconceptions about lean The purpose and elements of GE Aerospace's proprietary FLIGHT DECK lean operating system and how it's aligning lean fundamentals and behaviors across the organizationWhy shifting the ROI conversation on capability-building (not just cost savings) is critical for long-term transformation successABOUT MY GUEST:Phil Wickler is a Chief Transformation Officer at GE Aerospace where he has enterprise responsibility for EHS, Quality, Lean Operations, Sustainability and Transformation. Phil joined GE in 1995. He progressed through several operations roles, including Six Sigma Black Belt in assembly and component manufacturing, and as a facility manager. Then most recently, the Vice President of Supply Chain at GE, leading global manufacturing and supply chain operations.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/46Connect with Phil Wickler: linkedin.com/in/philip-wicklerCheck my website: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about lessons from Toyota Leader, Isao Yoshino: Learning to Lead, Leading to Learn  TIMESTAMPS FOR THIS EPISODE:01:54 Phil's career journey to Chief Transformation Officer04:28 Steps to lead culture change and build a thriving lean enterprise07:23 Common leadership misconceptions09:13 Helping leaders go to gemba with humility12:14 Setting up hoshin kanri up for success14:25 Importance of reflection for continuous improvement16:41 Narrowing down objectives vs. working on everything at once20:18 Moving from an operational leader to a transformational change leader22:04 How centralized and decentralized lean teams support enterprise culture change25:15 Integrating communications and HR functions in transformation & talent development26:18 GE Aerospace's proprietary lean management system – FLIGHT DECK28:12 Mindset shifts that shaped Phil's leadership31:00 Measuring cultural change through lean and FLIGHT DECK34:57 Starting with the basics is critical in leading change37:55 Real-world example of progress at site level39:21 How to strengthen the positioning of lean/Operational Excellence in your organization41:55 One element that accelerated GE Aerospace's transformation42:31 How to get started/ bring senior leaders on board

What if your childhood love for roller coasters could lead you to build a national empire of amusement parks? If you're leading a business—or dreaming of scaling one—you'll want to hear how John Dunlap, CEO of Five Star Parks & Attractions, turned a hospitality background and a Six Sigma mindset into a high-growth, family-focused entertainment powerhouse. In a post-COVID world with rising labor costs and shifting consumer demands, John shares real-world strategies for thriving in a category many thought was on the decline. Here's what you'll get from this episode: A playbook for balancing operational excellence with guest experience, including how Six Sigma translates to human-centered businesses. The secrets behind scaling through acquisition and development, especially in a fragmented market ripe for consolidation. How to compete with big-name parks by delivering affordable, high-value local experiences that build loyalty (and beat the weather). Hit play now to learn how John turned a childhood game into a national strategy—and how you can apply the same principles to scale your own business with purpose. Check out: [09:32] – From Starwood to San Diego Zoo: The Unlikely Career Pivot John shares how a Six Sigma background in hospitality led him to a surprising call from the San Diego Zoo—and how that jump-started his journey into the world of theme parks and cultural attractions. [26:47] – Solving Seasonality: Why Indoor Parks Became a Strategic Hedge Discover how John and his team countered brutal off-seasons by acquiring massive indoor entertainment centers—and what that did for cash flow, customer base, and geographic reach. [52:10] – Wristbands, VIP Packages, and the Art of Bundling for Value John breaks down their evolving pricing strategy, including how “best value” and “best experience” bundles are designed to fight inflation, increase revenue, and give families more reason to return. About John Dunlap John Dunlap is the CEO of Five Star Parks & Attractions, a rapidly expanding family entertainment company. Since taking on the role in January 2022, he has led the company's growth from three locations to 27 across 13 states. With a background in amusement and hospitality leadership, John has held executive positions at SeaWorld & Sesame Place in California, Iconic Attractions Group, and the San Diego Zoo. He holds degrees from the University of Virginia and Northwestern University's Kellogg School of Management, along with executive certifications from Cornell University. Based in Charlotte, NC, John is passionate about creating memorable guest experiences and fostering a culture of innovation in the industry.

In this episode of #70secondCEO, Carl Gould challenges you to break out of your comfort zone by seeking out people who think differently than you. Whether you're a visionary, a relationship-builder, or a systems expert, growth comes from surrounding yourself with those who complement—not mirror—your strengths. Learn how stepping into unfamiliar territory sharpens your perspective, reveals new opportunities, and accelerates your development as a leader.     Hi Everyone, Carl Gould here your #70secondCEO, just over a minute of  investment per day for a lifetime of results.  So if you're a big picture driver type person and you're results focused, you need to get around people who enjoy process. So get around professional organizers, go take that class, you know, go take that lean manufacturing, or Six Sigma class online. Get around process people, learn how they think. If you're a sales and marketing relationship type person, you really don't like the numbers and detail bugs you down, go take that accounting course. Yes, I said it. Go take the accounting course. Or coding or something that's gonna require you to do really intricate detail, model building, something that makes you focused on the tiniest little aspect. Those folks think differently and they will open your eyes to new perspectives. If you're a systems and process person, go around, go play undercover boss, alright? Go spend a week in the business of one of your colleagues, sit in on their board meetings. Think about how they, look at how they think differently and they think big or go to a growth conference and get around entrepreneurs who have wild ideas or go to an innovation center or an incubator and get around some young entrepreneurs and how their idealistic tendencies and they're  thinking you'll launch its new products. It'll give you some real perspective. Like and follow this podcast so you can learn more, my name is Carl Gould and this has been your #70secondCEO.  

What happens when you mix discipline, precision, and deep empathy into a real estate business? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes Cindy James. Cindy is a licensed REALTOR, & Broker Associate, public speaker, and co-owner of Island Construction & Remodeling in Jacksonville, FL. With over 30 years in the corporate world and a background in real estate investing, Cindy blends business savvy, local expertise, and construction knowledge to help clients buy, sell, and transform homes with confidence. She's built a standout brand by leading with heart, hustle, and an unwavering commitment to helping clients turn houses into homes—and investments into opportunities. From flipping homes and streamlining renovation projects to guiding emotional first-time buyers, Cindy emphasizes the power of listening, empathy, and having a process. She doesn't just help clients buy and sell homes—she helps them achieve life goals with clarity and confidence. Whether she's organizing a move, catching missed home defects, or coordinating cleanouts, Cindy shows that elite real estate agents are much more than transaction managers—they're life facilitators. If you're a real estate professional looking to elevate your client service or a buyer who wants a seamless and empathetic experience, follow Cindy James and stay connected!   Highlights: 00:00 - 05:12 Military Discipline & Early Influences Life with a drill sergeant father Spanish at home, English at school Friday night inspections and household order Lessons from growing up in a military family How discipline shaped her professional habits 05:13 - 12:34 Corporate to Real Estate Evolution 30-year corporate tenure at Florida Blue First home at 22: love for new construction Real estate investment beginnings Applying Six Sigma to her business transition Passion for process and continuous improvement 12:35 - 21:45 Making Chaos Seamless for Clients Problem-solving in real estate transactions The unexpected moving day challenge Leveraging contractors for fast turnarounds Protecting clients from behind-the-scenes stress The goal: smooth closings and stress-free clients 21:46 - 33:59 Relationships, Referrals & Reputation Creating client advocates through service Going beyond the transaction Building trust through action, not just words Referrals from people she's never even sold to Consistency and care over commissions 34:00 - 46:02 Listening, Empathy & Emotional Sales Reading the room: listening with eyes and ears Understanding the story behind the sale Helping clients through trauma-driven moves The art of conversation and natural empathy Counseling clients while closing deals 46:03 - 01:10:01 Construction, Data & Dual Expertise How she became co-owner of a renovation firm Business structure meets on-site grit Seeing potential in properties others pass on Pricing renovations and value-add upgrades Targeted marketing using data and strategy Conclusion   Quotes: "Everything is a process—we just don't stop long enough to actually see it and map it out." – Cindy James "My clients don't need to know about the chaos behind the scenes. They need to feel like it was simple." – Cindy James "I will talk you out of buying a house if it's not the right thing to do." – Cindy James "I don't pretend to be perfect. I'm here to help people achieve a goal—that's what drives me." – Cindy James   To contact Cindy James, learn more about her business, and make her a part of your network, make sure to follow her on her Website, Instagram, Facebook, and LinkedIn.   Connect with Cindy James! Website: https://RealEstateWithCindyJames.com Instagram: https://www.instagram.com/cindy.james.realtor/ Facebook: https://www.facebook.com/profile.php?id=100063589868070 LinkedIn: https://www.linkedin.com/in/cindy-james-realtor%C2%AE-broker-associate-3907a01a3/   Connect with me! Website: toprealtorjacksonville.com   Website: toprealtorstaugustine.com    If you want to build your business and become more discoverable online, Streamlined Media has you covered. Check out how they can help you build an evergreen revenue generator all powered by content creation!   SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best.   #RealEstateExcellence #CindyJames #JacksonvilleHomes #RealEstatePodcast #EmpathyInBusiness #WomenInRealEstate #HomeFlipping #RenovationExpert #SixSigma #TopAgent #RealEstateTips #HomeBuyers #RealEstateStrategy #LeadershipInRealEstate #ClientFirst #ConstructionToClosing #BilingualAgent #VAHomeLoans #ProcessImprovement #TrustedAdvisor #RealEstateJourney

Send us a textToday's guest is Adrienne Lloyd, MHA, FACHE—founder and CEO of Optimize Healthcare, where she helps medical organizations build empowered teams and sustainable operations without burnout. With over 20 years of experience, including executive leadership roles at the Mayo Clinic and Duke Health, Adrienne brings a deep understanding of what makes healthcare systems thrive. She's also the creator of the Day Zero Blueprint™, a transformative framework for leaders looking to reset their strategy, culture, and execution. Adrienne is a nationally recognized speaker, coach, and host of MGMA's Women in Healthcare podcast, where she champions authentic leadership and systemic change.She and I discuss a multitude of leadership topics including lean and Six Sigma, leading change and turnarounds and financial literacy for physicians and clinicians. She shares from her many years of experience in running medical groups and consulting to them in her practice.Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill's company, Health e Practices' website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill's book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig's website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

I've broken a lot over 15 years, but it's all relative. I have two mindsets to discuss before I share my cleaning misdeeds.Your auto insurance company keeps actuarial tables and knows exactly how much an accident costs on average. These numbers are taken into account when you get and pay your annual insurance premium. In fact, it is designed to be a win-win. If you get into an accident or not, the insurance company still makes money. They win. Plus, your accident or claim is covered so you don't have to pay out of pocket. If you cost the insurance company too much money, they will raise your premium to ensure they make a profit and you can still be covered. Insurance is a product. We insure many things. One of those things is our business against general liability and bodily harm. Your business insurance company has the same actuarial tables and business model. I personally pay $550 per year in general liability and yes, I've had to use it once. The first mindset to take is this. You need insurance because things WILL break or get damaged!I'm a former General Electric mechanical engineer and Six Sigma Green Belt. Six Sigma is a design system to minimize defects to 6 per million opportunities. It's an extremely difficult high bar in engineering design to achieve, that's why companies like GE and Motorola in the 90's and 2000's thrived. As a cleaner, I touch 500 things in each house or office. Over my 15 years, I've cleaned an average of 250 houses and 250 offices or 500 cleans per year. If you multiply the this out, I've created 3,750,000 opportunities to break or damage something. I call this a defect. Over this same 15 year mark, I have 75 defects. Continue the math and you'll conclude that my defect rate is 20 per million opportunities. 5 sigma is 233 defects per million opportunities. I've been cleaning for 15 years right on the cusp of 6 Sigma. In fact, I am literally a 6 Sigma Green Belt in my defect rate over the past 5 years as most of my 75 defects happened in the first 10 years. Therefore, my rate of damage or defect is as good as GE designs the airplane engines you fly with!Side note: If you're struggling with breaking or damaging things, first evaluate your defect rate. Feel free to assume 500 opportunities per house or office. Secondly, if your defect rate is over 50 per year, you need to make changes in how you clean. A few simple system changes and routine can fix it.Read the rest of this article at the Smart Cleaning School website

In this episode, Andrey and Adam dive deep into the foundations of trust-based communication in both professional and personal relationships. They unpack the dangers of transactional thinking, explore how poor communication sabotages connection, and offer practical insight into building relationships rooted in mutual respect rather than leverage. Topics Covered:

How do you lead change when you’re not the boss? Casey Sinnema shares what it takes to build trust, influence outcomes, and make Monday feel a little less dreadful. Overview What happens when you give a self-proclaimed utility player the freedom to poke holes in broken systems and lead cross-functional change without official authority? In this episode, Scott chats with Casey Sinema about navigating ambiguity, building trust without a title, and leading impactful change through curiosity, clarity, and a deep understanding of what people actually need. References and resources mentioned in the show: Casey Sinnema Wolf Pack by Abby Wombach The Let Them Theory by Mel Robbins Micromanagement Log Subscribe to the Agile Mentors Podcast Join the Agile Mentors Community Want to get involved? This show is designed for you, and we’d love your input. Enjoyed what you heard today? Please leave a rating and a review. It really helps, and we read every single one. Got an Agile subject you’d like us to discuss or a question that needs an answer? Share your thoughts with us at podcast@mountaingoatsoftware.com This episode’s presenters are: Scott Dunn is a Certified Enterprise Coach and Scrum Trainer with over 20 years of experience coaching and training companies like NASA, EMC/Dell Technologies, Yahoo!, Technicolor, and eBay to transition to an agile approach using Scrum. Casey Sinnema is a self-described utility player who’s built a career by asking great questions, poking holes in broken systems, and leading meaningful change across teams—without ever needing the official title to do it. With a background in accounting and a talent for cross-functional problem solving, she brings curiosity, empathy, and real-world savvy to every challenge she tackles. Auto-generated Transcript: Scott Dunn (00:01) Well, welcome everyone to another episode of the Agile Mentors Podcast. I am your takeover, not your normal host, of Brian Miller, who's done a smash up job over a hundred plus episodes if you haven't checked those out. But part of the podcast takeover was not only a fresh voice, but also perspective and a lot of what I typically focus on for the people who know me. On leadership and culture and leading change. And I thought of no one better that I'd rather talk to about some of this. Casey Sinnema and I'll give you a little bit of introduction about who she is, what she does. Maybe also I think it'd be fascinating Casey on how you yourself in the role that you have. I think it's kind of a cool role, at least on paper. You can flesh that out a little bit more but I'll hand off to you. Tell us a little about yourself. Casey (00:46) Yeah, hey, thanks for having me. Yeah, so I currently am most often referred to as a utility player. And I'm still trying to figure out my elevator speech for how I talk about what I do because my role, my title is manager, which doesn't say much, right? And I actually don't do a function, but the easiest way to talk about it is I'm a project manager of sorts. I'm involved in a wide variety of projects from a varying level of involvement, from leading the project to leading the change to being a key stakeholder to just being the voice to leaders or executives or that type of thing. So yeah, I am a little bit of everything. And I got here on accident. I have... Scott Dunn (01:32) I was... Casey (01:34) You know, way back in the day when I was, you know, doing the like, what am I going to do for the rest of my life? I'm like, I just want a marketable skill. So I have a business degree and I went into accounting and I quickly became the troubleshooter. So I would go into a company, troubleshoot, fix the process, fix something broken, and then find myself in another company doing the same thing. And, so throughout my career, I've just sort of built this unique set of skills that allow me to poke holes in processes. and help companies fix them and then kind of find the next thing. So that's just kind of how I wound up here. I've been at my current company for almost a decade, which is going to be a record for me. And, but I'm still doing the same thing. I'm moving around the company and finding new places to, you know, rock the boat a little bit. Scott Dunn (02:20) Cool. Very cool. Yeah. It does sound like you have a number of things on your place to where that makes kind of expand on that a little bit and where you comfortably share those stories as we go through some of this because there's a lot, there's a lot more underneath based on what Casey shared before. And I love it that you found yourself like a happy accident and I guess have enough challenges and learning and growth there as long as they move you around that you're, you know, you need to be working on that are meaningful. things to be working on. Casey (02:51) Yeah, absolutely. That's the biggest thing, right? Is to like find work that you find valuable and that has an impact on the people around you, which is, know, squarely aligned with my values. Scott Dunn (03:01) Well, you touched on one thing that I know a number of other people could relate to and I could too as well as the kind of troubleshoots process can just easily see that things aren't working at a larger view. Some of that. maybe add on a little bit. What is it like about your role? For those who are kind of thinking they're in quasi space, they can hear you talk about that role and like, hey, that sounds like me too. What are the points of that different projects, different things you're involved with that that's what really lights you up? Casey (03:27) Yeah, I, it's so interesting because a lot of us find that the things that we're good at are the things that, you know, give us energy and that motivate us, right? I happen to be uniquely skilled at poking holes in things, including in my own life. So it works in my personal life as well. I could just sort of see things from different perspectives and find the gaps. And so it just sort of on accident. I think what's interesting is Scott Dunn (03:43) You Hmm. Casey (03:53) throughout my career and throughout my life, the biggest challenge has been to hone that skill for good, right? To lead with kindness and to manage my expectations along with the expectations of the world around me and troubleshoot the things or poke holes in things that need holes poked in instead of like everything. You know what mean? Scott Dunn (04:15) I love that. Two things that I want to, I guess, add on a little bit more there. One, you mentioned something and the other thing is I think you might just put out there like, same thing from different perspectives. I imagine for the people, we've all been around folks who just they only think their way. And you're just kind of reflecting on that. But Keith, it sounds like you can go into a meeting and you can hear three different state views and you can genuinely understand from their perspective why that's important to them or why that's a problem to them, right? If I'm hearing you. Casey (04:42) Yeah, absolutely. That's really key in all of the different types of projects that I've played a part in, right? Like hearing things from different people's perspectives and really understanding what they're looking to get, what they need and what's in it for them and being able to connect those things across stakeholders. Scott Dunn (04:59) Yeah, that's powerful. Yeah, but looking for commonality, alignment, et cetera. I do think there's a specialness, and we've talked about it a bit, like in the facilitation class, that looking for those folks having common and generating alignment is a unique gift that we just don't see a lot in corporate people kind of lobby for what they want. And actually, it's, it would be an afterthought to think about other people's perspectives and yet who draws different areas of the company together who are to get some new about the door or whatever like that. So you're kind of touching on that, which I think is really powerful. Is there anything that you see as like a go-to mindset that you bring in those situations or go to like tools that you're kind of using, whether that's things you're doing in writing down or in mural or even just how where your head is at when you walk into some of those meetings where you feel they have different perspectives and on the same page, you're supposed to walk out of that session on the same page. Casey (05:51) Yeah, the first one is to sort of leave my ego at the door, right? What I think is the right thing can't come in the door with me, right? Like I, of course I'm influencing, right? Where I feel like it matters. But it's not, I'm probably not the decision maker and the people that are not on the same page, when they need to get aligned, they need to be able to get there on their own. So what I think is the right way, I got to leave it at the door. So that's my number one thing. Scott Dunn (05:57) heheheheh. Casey (06:18) And then the next thing I do is just really stay curious, ask lots of questions, actively listen, model that active listening behavior so that everybody else is also actively listening. That's a big thing. And really just sort of helping people find a common language, I think, is really important. So I do a lot of restating what I'm hearing so that other people can maybe hear it from a different set of words and connect it. Scott Dunn (06:29) Hahaha Casey (06:42) more readily to the way that they're thinking about the topic. Scott Dunn (06:45) Yeah, you say these as if they're like, I mean those are short little pithy statements, but boy, powerful. I think it reflects an attitude beginning with what he said as the ego is like, we might know a whole lot, we gotta leave that at the door. Just at work, awesome. Here and you say something, I'm making notes like this would be good in life too, right? In personal life and relationships, stay curious, active. Don't assume that the way you see it is reality, right? So, I think that's super. The other thing you mentioned though was about Go ahead. Casey (07:17) I will say I'm better at it at my job than in my personal life because, Scott Dunn (07:23) Of course, I think, yeah, for everyone listening, they're like, me too. Why can't I do this? I can tell some stories. So the other one, though, you should just poke holes as if like, it's this little thing we're doing. But there might be something inside. I think I might be able to relate that is driving perhaps towards this isn't running as well as it could, or this isn't running. I think we know that, or this could be better. Something inside you that that you feel is churning, that you're seeing holes no matter what that is, if it's a small process, large process, a team, multiple teams. Tell me a little bit more about what does that mean to you when you say poke holes in things? What's running through your mind? Casey (08:01) Yeah, it's complex, right? Because sometimes it's really easy. This is broken. you know, right? Or there's a bottleneck, something that's really like you can, it's data driven, you can see in the data where something is not working well, that those are the easy ones, right? And you can just start asking sort of the five whys or the finding the root cause of what's happening there. Scott Dunn (08:06) Those are the easy ones, yes. Casey (08:26) But in the case where there's friction or there appears to be barriers or there's just this. any kind of challenge or even when there's not a challenge, quite frankly, I have this unique ability to like listen across people and across like data and technology. That's a weird thing to say is listen across technology, but I sort of just find where things are misconnected or disconnected and start to ask questions there. And so I can find something that maybe isn't working as well as it should without anybody else noticing which. Scott Dunn (08:35) Yeah. Casey (08:59) I've learned I need to be careful with. Scott Dunn (09:01) That's great. So at least the next question was any hard lessons, anything so you could do a redo on that one that you could pass on so someone else doesn't have to learn the hard way from Casey's experience. Casey (09:11) Ha yeah. Everything I learned, I learned the hard way. So if you feel like that's what you're doing, you're not alone. Yeah, the thing that I have learned probably the most often, and I will learn it several more times in my career, I'm sure, is when I think I have found something, go make sure it's true before you start to really socialize it. So like, I'm going to go ask the question of the expert. Scott Dunn (09:20) Ha Whoa. Casey (09:42) before I bring it up because maybe I'm not seeing it from all of the right angles or maybe I don't understand exactly what it's doing or quite frankly maybe I'm missing some context. And so really talking and building relationships with people who are experts on the topic or in the field is really kind of where I start. Scott Dunn (10:00) was great, great period. the number of times we miss out on relationships, especially in that one, really key. Casey (10:00) And. Yeah. Scott Dunn (10:08) I think I'd add to that though. sometimes I'll phrase it as rather wait to be sure than lose capital because if I go out saying things that aren't true. So sometimes we'll jump in on the outing side and they'll be like, why haven't you gotten yet? And I'll be clear, like, I'd rather wait and be sure than hurry and be wrong. And then we got to that mess before we get back to the work we're supposed to be doing. And sometimes it's a while to pick that up, depending on who got affected by We'll put out there sometimes innocuously, we thought, well, here's the numbers results. And someone's like, that's actually not correct. But now everyone knows we have now we have a PR problem, something like that. So I'm not alone in that. I've been there. That's a tough one. But also on the coin, though, what would you point to as wins if you look back like that's talking about? That's why this is important. That's what you feel good about. Casey (10:54) Yes, absolutely. Yeah, I think from a win perspective, the, a really good example, I'm going to go way back in the day. I had a, a chance to work, in a motorcycle dealership and we had huge, was, you know, weird economic times, right? And so there's weird financial things happening in this, you know, motorcycle dealership company and, and, everybody's just trying to stay afloat and You find the like the friction between either the mechanic shop and the, the sales shop. And when you find those and you can solve those problems and make the experience smooth for the, for the client, right. For the customer and make that like walk in the door experience consistent and smooth. This in this case was just people, right? It wasn't even technology. wasn't really a process. It was just people. And the biggest wins are when like. the people start to notice. And then what happens is everybody's life gets better and everybody has more fun doing whatever it is that they're doing. And it just changes the vibe. Scott Dunn (12:08) I love that. I love that. I do believe very much like the work that we could be doing here. People enjoy their work more people enjoy coming to work. doesn't have to be a place that people don't want to be in or watching the class. I love you touching on that's great. Casey (12:21) Yeah, there's a balance there, right? Like, because they call it work for a reason. It's a job. We don't love everything that we do all of the time. But, you know, are we doing the things that we can do to make life good for ourselves and for others? Scott Dunn (12:33) Yes, so nice segue because what I feel like I've learned later in my career, we'll just phrase it that way, that the importance of self-care, taking care of ourselves so that we have the energy and attitude to keep doing work that we're doing, especially if you're a leading changer, in some ways you're a change artist trying to bring that about, change agent, it can be taxing. So are there things along the way that are either You just know a good way that you take care of yourself could be learning, could be space, could be the road you carry, or that you actually do to protect yourself and that work-life balance emotionally, mentally. you aren't kind of aware of, what does it look like to do good self-care and help make sure you're taking care of yourself to deliver good value in the workplace. Share what that means to you and maybe some of the things that you do. Casey (13:21) Yeah, it's so important, right? Like I am also not in the early stages of my career and still learning how to take care of myself and protect myself and, you know, build good boundaries, right? I, yes, yes. So I have good personal routines, right? Like I do yoga, I meditate. I'm a big fan of podcasts and. Scott Dunn (13:31) Hahaha Right. Boundaries is a good word, yes. Casey (13:46) I'm a learner, so I'm always learning. Maybe there's a boundary there too, like how much can you self-improve before it becomes, I don't know, toxic? But when it comes to boundaries, really it's, I start with the relationships, right? Like at work, making sure that my expectations are clear and that of my leadership chain is clear no matter what job I'm in. Scott Dunn (13:47) Hmm. you Casey (14:11) and setting boundaries that are clearly expressed so that I can protect myself and my personal life and that balance, and I can deliver the way that I'm expected to deliver. And that just makes life easier for me. Scott Dunn (14:23) Super, super, super, super. I'm thinking there's a lot of people. I it's a ways back. We cover accommodative and assertive, you know, as far as power styles and the cowl. And what's been fascinating for all these years, most people are all on the accommodative side. When I hear you say something like, hey, the expectations clear or use the word bad, that sounds like someone who has a balance of, no, I'm there for people, but I don't overextend myself to where I no good. Casey (14:23) Thank Scott Dunn (14:50) I burned something like that. So I think that's really great for everyone to hear. It hurt to define the relationship with make sure your expectations are clear for me. And then sometimes, you know, there's someone else that could take that on or might play this role, etc. But sometimes we're so helpful that we overload ourselves and actually don't do good job. We do, you know, average job on a lot of things instead of a job on a few and they could have found maybe someone else. think that's awesome. You said podcasts, there other ways, is that your way of learning? there other things that you, as far as what, for the learning side? Casey (15:26) Yeah, so books are my go-to. I'm somebody who does a lot of highlighting and note taking and flagging in books, because I'm always going back to them. And I love to learn things that are sort of outside of my lane, if you will. It's kind of how I got involved in Agile. I have a business degree in finance, and Agile doesn't really play into that until it does, right? And so I started to like, I'm curious about that, or I'm curious about Six Sigma or those types of things. And so I just sort of go find them and take the nuggets that apply directly to me and put the other ones on the shelf for like when it does apply to me, if you know what I mean. Um, so I just, I'm a learner, so I'm always looking to, to, to learn new things. I'll be frank, podcasts for me, I'm not learning things. I'm entertaining myself. Scott Dunn (16:20) I try, I try to really be focused to get, I like listening, but yeah, the actually applying is not as much. I'm definitely same about I'm a higher. Someone said the difference in studying is the pin. So I'm always like, unless I'm marking it up, am I really digging into this book or, or Kendall? So I'm to hear I'm not alone on that one. So I want to shift a little bit because some of what we've done is leading change. think the conversation we had were around. Casey (16:38) Absolutely. Scott Dunn (16:45) So moving around from just you to the broader culture, how would you describe what a great culture like or feels like? Maybe some of us haven't even been in a great company so they don't know. They can't picture, imagine what that could be like. And you've been to a number of places with different roles. What's good culture, great culture look like in your opinion? Casey (17:06) Yeah, I think that it's gotta be a cliche out there. I'm pretty sure I've seen it on a meme, but good culture is defined by how you feel on Sunday night, right? Like if you're not dreading going into work on Monday, right? Like you probably are in a culture that's a good fit for you because I think culture doesn't have a one size fits all perspective. Like big companies, small companies, different types of work, different groups of people. sort of lend themselves to different kinds of culture. I've been in companies where the culture is great for me and everybody else is miserable. And companies where the culture is great for everybody else and I'm just not a good fit. So I think that in general, good culture is... I talk about it in this like self-awareness perspective. If the culture itself is a little bit self-aware, then it is what they say it is. So if you say your culture is one thing and everybody agrees, including the culture, including the behaviors of what's expected in the environment, if all of those things are aligned, the culture is probably good, even if there are people who aren't good fits for it. I don't know if that answers your question. That's my perspective. Scott Dunn (18:03) Hehehehe That's great. Oh, it's it's better. That one's a good wrap up now. Like that really to me, it's a bit of a mic drop because it's so good. It's simple. But you're right. How you feel on Sunday night? A ton about what's happening with you and the job you have and what's happening around you. Absolutely. And that different like sometimes it is just a fit because a lot of people can be excited about it, but you're bothered by it or might rub you wrong. And I know we've gone through the values in the class as well. I've been at companies where we're absolutely about get stuff done and that's fine. But it's kind of a burnout. I love the very collaborative, but sometimes I'm like, man, I want to get stuff done. I'm getting frustrated that we're like, we really connect and talk a lot. I don't see stuff happening. So you're right. Obviously, you know, some people are sensitive to that. And that last piece about like the behavior. it should be considered. And I do sometimes see like leadership will say something or there'll be things on the walls. But you look around like, yeah, I don't actually think anyone's actually behaving that way. It's like an aspirational vibe about what they want to be, but they're not really doing it. So I think all those lenses are giving are right. And they're simple. Someone can look around and just see what you're saying. And then you make their own calculations of that. Some of the good. Some of that's a bit too. Casey (19:26) Yeah, absolutely. Absolutely. Scott Dunn (19:32) In the sense like either either change it for the better or You know what I mean? Like I don't want to be the person that's been there seven like this place is terrible What are you doing? What why have you been here 17 years hating it? I don't Casey (19:32) you Yeah, it's really important that we're honest with ourselves as much as our companies are honest with us, right? Like, what do I need from my job? What do I need from my career? And am I at a place that can support that? Scott Dunn (19:45) Good. Yes. Yeah, and and i'll serious in this case. I think there is some point where people I hear them And i'll just straight up. I don't think leadership has any intention to changing in the way you're describing Right. So in the end like so what would you like to do? And it's not even like it's a bad thing really. It's just like that's like It's a bit when you said that part some people are so passionate they forget like Yeah, and you're wrong like you could be wanting this coming to change in a way. It's not who they are or what they're about or you're Found by 80 people who are actually quite good with the way things The fact that you're so passionate doesn't mean you're right. It might just mean this is not a good fit. So don't stay here trying to change everything, which probably wouldn't work anyways if that's, you know, they're comfortable with what are. It's almost like in self-preservation, just say, I just need to exercise my agency and there's not a good guy. What's that song? There Ain't No Good Guy, There Ain't No Bad Guy. It's me and you and we just disagree. You move on to another and they'll be happier somewhere else is what I would think. So I think that's a good perspective. People can get past space about, you know, and agile and all that and then rail against something that's an immovable in some organizations. Casey (21:08) Yeah, being aware of the things that you can control, the things that you can't control, is really the crux of your own sanity, if you will. Scott Dunn (21:16) Yeah, it's a good way of saying it, Yeah, and you can control a lot of that. You can influence it. can influence it. Let me follow up on that because clearly, in my opinion, seems like you've that about bringing about change when you don't necessarily have authority. You can't dictate to some of these folks. What do you think is a key aspect of being successful around influence or people who... I get asked this all the time, how do we influence, how do we manage up, et cetera. What would you prefer as your thoughts on that about influencing others? Casey (21:50) Yeah, I actually listened to a podcast recently about leading without influence. one of the key comments, I guess I am also learning through podcasts, I guess. But one of the comments in the podcast was there are people who lead with a hammer, people who lead with influence. And I kind of love that because I haven't been a people leader in more than a decade. Scott Dunn (21:55) There you go. So they are some good. Casey (22:13) which means I don't have any authority, right? I lead all of my influence. All of my leadership is through influence. And the way that I approach that is I start with. It's a, it's a gooey word, but empathy, understanding the people that I'm talking to and working with and understanding what they need and what their challenges are, and then meeting them where they are. Right. The easiest way to gain influence with. Most people, is to build trust and to build trust, need to build relationships. And so I would say 90 % of my influence comes first from relationships. And probably the other 10 % comes from my ability to stand up and say, I was wrong when I did something wrong or when my perspective was incorrect and when I behaved outside my values, like just owning it up when I'm like, Scott Dunn (22:59) Wow. Casey (23:04) Yeah, I was having a bad day. I apologize. There's a lot of trust that comes from that kind of vulnerability. Scott Dunn (23:11) Yeah, which is not easy to do not easy to do But I've been in meetings where I like I know it like I don't play this year But I like things so in some ways people look at influence about how we phrase things or how we present but you're just saying like look happy build a real relationship Have some humility if you're willing to say we're wrong. So people know you'll also that when you're wrong or made of your core element of strength or something like that. think that's a real nice, everyone, if you think about that, that's not out of any of us to say, you know what, I'm going to try to be more honest and authentic and have some empathy and try to listen. Casey (23:45) Absolutely. It also helps to be able to connect the dots across different people and what they need and the strategy of whatever project you're working on so that you can connect the change to something that is it like what's in it for me, right? So what's in it for the people that you're talking to and being able to connect those things. So it's not just relationships and empathy, right? That's the soft stuff. It's that ability to really critically think about what it is you're driving change for. Scott Dunn (24:08) Mm-hmm. Casey (24:12) and connecting it to how each of these different stakeholders can benefit. Scott Dunn (24:18) Yeah, the part about connecting the dots and this is one thing if I'm ever in a meeting and I feel like I'm not getting it I actually will pause into my head. I'm thinking What is this person's concerns? And if I can't if I can't clear that I'd probably need to ask more questions but for any of us in those meetings just kind of go around through those stakeholders the people sitting around the desk or on the zoom and quick like in a sentence or two what what would be important to them? What are they? What's the win or what's the pain? But if you don't feel like you can articulate, then the good thing is you have to see that asking questions around that is never a problem because they're actually share because you're basically asking them about yourself. Tell me what's important to you. And they would like to share that. And it doesn't hurt to double check that. So I love what you're saying about connected dots. It won't be necessary that they're saying what you're listening and watching. I also watch what they react to. So something might jump out that would be outside of their say their role. but it's about people and there's an aspect that they really do care about how their people feel, not just the, this process is important in terms of our strategy and the technology we're using, but it might come out like, well, all their people would be really excited to put their hands on that new technology too. But they're not gonna say that because that sounds like that's a weak reason to be for a project, but you know it's important to them because they lead those people or that person. So I like what you're saying, connect the dots, think about those perspectives, because the empathy is gonna help them to connect in the dots, right? more is emotional than the logic of that stuff. So think that's great. Really, really great. On this, I believe you're remote, correct? Partially? Okay. ⁓ fully. Okay. Let's talk about that small. It hasn't come up in the last five years, but let's talk remote. So from your experience, it's always a big topic to me. I do care about this. I think we deal with a lot, every company, because some people at least that are remote, or certainly partial remote, Casey (25:45) I am. Fully. Scott Dunn (26:05) What's your thoughts on what to be worried about and what to make that successful? you're seeing more and more almost like these two sides of the aisle, maybe some aspect of demanding people come back. And yet you have a whole generation who can't buy a house. So I'm figuring out where's the balance of remote work. So yeah, your thoughts on remote work, how to make it successful scene. Casey (26:27) Yeah, I mean, I have two different ways I could approach this, right? I have the personal thing that what works for me part, right? But as somebody who is often having these conversations with people who are in various buckets of people who are, know, partially remote, fully remote, fully in the office, that kind of a thing, I find that what I think is less relevant every single day. I for sure feel I have a lot of privilege. Scott Dunn (26:33) Mm-hmm. Casey (26:50) being fully remote. Like that's really cool because it's good for me. I'm at a spot in my career where it makes sense. I'm good at building relationships in lots of different kinds of ways, including through, you know, zoom meetings and that type of thing. But I don't think that there's a right answer. I think that the each company and each team and each group of people need to find what works best for them. and make that happen. I see real benefit to being together, especially when you're early in your career or when you're doing something that you need a whiteboard. I mean, I'm pretty good at Mural. I'm pretty good at using the whiteboard in the Zoom meeting, but there's no replacement for standing at a whiteboard with a bunch of stickies and flowing out process. So I just don't... Scott Dunn (27:33) That's so true. You're so right. Casey (27:40) I don't know that there's a right answer. And I think that different size companies have different complexity of making that decision. And it sort of goes back to that comment we were making before. Like, if it isn't a good fit for you, find something that is. You know, I don't know. That's my thought. That's my thought. Scott Dunn (28:00) Yeah, true. Makes sense. For the folks that are managing or leading these remote work, are things that they do to make that go better in their context. Casey (28:12) Absolutely. are ways to, especially if you have hybrid, it even gets more complex, right? All virtual is the easiest way of virtual, right? Because then everybody's always virtual and you're always on Zoom and you're always on Slack and whatever. That's for sure the easiest way to manage teams that are virtual. When you have that hybrid space, you've got that opportunity to be in a conference room or in a huddle group or in the cafeteria. and on Zoom meetings, and it gets kind of funky, right? Because sometimes you can't hear, or you have those water cooler conversations. The key really is to have what I found is a good working agreement, right? Like, what types of communication are we going to have? How are we going to do that? What happens when we had a really great conversation in the break room? How do we communicate that to the rest of the team who wasn't there? And really just sort of build team trust through a good quality executed working agreement. And sometimes that takes a little bit more effort from the leader or even from every individual, right? But that's part of that culture, right? Scott Dunn (29:16) Right. I think the folks you make me think that's personally in a meeting and it's good that I try to get the groups together in these different locations as they're talking. I can't tell. I talking. I don't know these. I don't know them all that well. So I can't I can't tell by voice yet. If these are different groups are working with each other. The thing is, look, that person's kind of off camera or either they're on camera. They're so far back. Is that is their mouth moving? Is there a delay? I can't tell. So that sets the connection. I'm surprised for me as a more of a relator, how much it becomes a problem like nothing beats in person. So at least get that regularly. get in person. There was another client that saying that very same thing. Like they love it when we all get back together. And so they kind of have their cadence of pulling the whole group better. Could be like you're off site, could be all hands could be, but I think those opportunities to keep connection. I do like remote. I do think you have a good point about depending on the maturity of the career. Some people just know like I know I got to take care of these biopsy that they've noticed other XYZ. So they do too. So if they're new in their career, they may not even catch that I should be probably working. what is this at home on the zoom and in their PJs or something like that. I think it's a good point. Look at those and also the work. The fact that you would take that to the team and say, what do you all think is very empowering. You have an open conversation around what they all think and definitely there's a assumptions that people are making about what it should be, et cetera, but they those explicit and they kind of carry that around with them a little. Right. So that's a yeah, really nice nugget on that. That's everyone for sure. So last thing I'm to add a little bit on the back on leading change. So in this case, it could be remote, could be these other projects that we'll try to adapt. I think you'd say this earlier about there's no company that's not going through this crazy time of change right now. When it comes to change, have you seen something that's helpful, especially if it's a more significant change, you gave some good fundamentals around influence and trust and relationship, empathy, et cetera. Are there other aspects on how that change is rolled out or a process change or the groups that are leading the change that you've seen be like more systemically just successful aside that people might change, but the way we handle change is done this way. That you think there's a tip or two out there that would help out. They're trying to kick off, you know, a new way of working. We're trying to refresh remote policies or how they work, Because a lot of people in the middle of change. Have you seen overarching themes about how this lead that you found have been more successful? Casey (31:57) Yeah, think, gosh, it's the hardest thing, right? Like figuring out a way to roll out change across teams is the most challenging thing that I've ever done. And I've been doing it for a long time. And I'm always learning new ways and new ways not to do things and all that jazz, right? I have this little nugget that I got from a mentor. Scott Dunn (32:11) Hahaha, yeah. Casey (32:24) 20 years ago almost, and he's a motorcycle rider. And when you ride a motorcycle, the thing that you do to go on a corner is to turn your head, right? Turn your head to get to where you're going. And the non-motorcycle sort of connection to that is the what's my plan. And so really understanding what the plan is so that you can very clearly articulate what it is you're doing at each phase of the change. If you're prepping people for change, what's the plan? If you're starting to design a project, what's the plan? And just get really clear with where you're going, what the expectations are, what each individual person's role is, and be explicit about it because we're all dealing with a lot of things coming at us all the time. And if you're leading with kindness and you're saying, okay, your part of this is to simply accept the change. That's not condescending, that's empowering. That tells that person that like, this decision has been made, I gotta get myself there, and this person's here to help me get there. And so just being really clear about it, that's the biggest thing for me that I've seen that is successful. It's hard to do though, because that's a lot of people and a lot of Scott Dunn (33:36) Yeah. Well, yes, that's why it makes it so surprising. Number of times a company has to bring in outside help to get the change because it's not a capability or muscle they really have about how to change ourselves. Right. We execute against what we build or do here really well for help. But but that idea of getting outside the box and thinking different how we can improve, like you said, poke holes and so that's why I like it that there's someone When a company sees someone with your skill set and the way that you're wired and leverages it to say like, we kind of informally have this person like really helping things about because it's commonly not a muscle that they really have. Sometimes they have the awareness they don't, but sometimes they don't the long, really large change initiatives that take a long time and either never really get off the ground or never really where they should have gone or before they kind of just either die on the vine or we just call it, you know, just call it good. They don't draw in. It gets a group above everyone trying to lay change on top of folks instead of incorporate everyone into change and then go through it together. Learning together with someone like you that can connect the dots, connect with people, can bring that about. And think in a way it's really powerful and effective. Yeah, I was going to tease you. don't know if you have anything on that. But you mentioned books, you mentioned podcasts. Do have any favorites that you just would throw out? Classic go to book, current read, current podcast. Casey (35:01) My favorite all time book is a book called Wolf Pack by Abby Wambach. She's a soccer player, she's fantastic, and it's a book about leadership. It's like 70 pages long. It has a set of like four rules. And yeah, it's written from a like, you know, girl power, woman empowerment, leadership empowerment kind of thing, but it's universally adaptable to life, to it doesn't matter what your gender might be. what your job might be, Wolfpack. I can't recommend it enough. And then most recently, I read the let them theory and it's life changing. It's not a new topic, right? It's not a new concept. Of course you should control the things that you should stress about the things that you can control and let the things you can't control go, right? There's lots of different places that that comes up, but Mel Robbins just did a great job, like putting it into stories that you could like directly apply it to your life, or at least for me anyway. And I find myself quoting that book to myself pretty regularly. Yeah. Scott Dunn (36:03) That's a good sign. That's a really good sign. I find myself too. That's I literally will go through something. I start to realize like you've mentioned this book or this thing like three times now in the last few weeks. Like, OK, that's obviously significant. You didn't miss a time. you make another really good point. I really say like at the meta level in some ways, when it impacts you personally and you connect to it personally, it's going to be helpful and relevant in the work you do because you're going to be sharing the expression of who you are. And I say that because some people will go like, here's this top leadership book this year. I'm to read this well-known. And sometimes I'll struggle to just like really pick the book. Even if it is good content, I don't connect to it. I'm not sharing with others. It's not part. It doesn't become a home and gets spread. So I love what you're saying. Casey (36:48) completely agree with that. read, I spent a lot of time last year reading a book called Mind Your Mindset. I don't know if you've read that one. But in theory, it's great. But it's so business focused that like I didn't personally relate to it. And so I had to go find some other book that was less business structured to, to like, bolster that topic. All the words were the same. It's just the storyline really, really changes it for me. So telling stories, right, is the most important thing of how we connect. to the world. Scott Dunn (37:20) Yes, yes, yes. And I believe in that. That's how we're just wired. brains are wired. Story really sticks. And you're making me think like, yeah, those books I recommend the most are more not have a lot of stories, even if it's less directly tied to the work I do. Maybe it's not even technology. It's not even maybe it's not even around business, but it's got stories they do and stick and connect. I love that. So I'll check that out. I have not read Will Peck. I think I've seen it, but now that I know it, pages I'm also enticed to on that. I can get through it. Casey (37:52) It's one hour of your time max. Scott Dunn (37:53) us. If I can't do that over breakfast, then what's going on? Awesome. I appreciate that. This has been great. I think there's a lot of nuggets for folks that are listening. I wouldn't be surprised, by the way, that this could get chopped up into part one, part two. I think we like them. But this is great because I think it's a great part one, part two, given how we kind of split the conversations. And I love the personal aspect on that as well. So thank Thank Casey for the time. It's been wonderful. think I really look forward to people's feedback on this and a lot of takeaways, a lot of that can be, they can try out some of these things very next week in terms of how they show up and who they are and what they're about. There's just a whole lot of good pieces of this that I think are readily possible for so many people. So I really, really appreciate that too as well. I'm on automatic sites. love them. The Builder Backs, they can do something right away with that. And you gave them a lot of Thank you for that. Thank you for your time. I know you have a lot on your plate. for us, but you appreciate it. Hope to see you soon. Thanks Casey. Casey (38:54) Yeah, thanks for having me. Thank you. Scott Dunn (38:57) Woo!

In this podcast episode, Dr. Jonathan H. Westover talks with David Gray about empower your team. David Gray is the CEO of FedUp Foods, a leading external manufacturer for functional, flavorful beverages in North America. An innovator in his field, David leverages his wealth of experience to help companies grow in a way that positively impacts society and the environment. David's work as a CEO centers around his commitment to community, culture and continual learning. David is a Six Sigma trained CEO and a 2022 winner of The Pros to Know Award which recognizes outstanding executives whose accomplishments offer a roadmap for other leaders looking to leverage supply chain for competitive advantage. A transformative leader, David drives impact through best-in-class performance improvement across internal and external clients, and lean and agile processes to enhance profitability. His uncanny ability to shift the way brands think, act, and go-to-market have made him a sought-after leader and motivator in the industry. Prior to joining FedUp Foods, David served as the President and CEO of GreenSeed, a global contract packager of natural foods. His diverse work experience across private equity and the food industry allowed him to scale GreenSeed into a high performing, positive-impact company which was recognized in 2015 as the 5th fastest-growing packaging company in North America. A highly requested speaker, David has presented on noteworthy stages at Mo Summit, Real Leader and Georgia Tech. He has served on boards domestically and internationally. David's impressive track record is a testament to his experience and education, having studied at Yale University, Georgia Tech, and Hope College. Check out all of the podcasts in the HCI Podcast Network!

We construct romantic due diligence processes mirroring corporate HR protocols—sexual history disclosures becoming background checks, attachment styles treated as credit scores, communication methods analyzed like Six Sigma workflows. Yet this essay posits that such "relationship onboarding" rituals may create the precise emotional blind spots they aim to prevent, mistaking trauma hypervigilance for discernment while reinforcing the neural pathways of disconnection.

We construct romantic due diligence processes mirroring corporate HR protocols—sexual history disclosures becoming background checks, attachment styles treated as credit scores, communication methods analyzed like Six Sigma workflows. Yet this essay posits that such "relationship onboarding" rituals may create the precise emotional blind spots they aim to prevent, mistaking trauma hypervigilance for discernment while reinforcing the neural pathways of disconnection.

In this episode, host Corey Nathan reconnects with Lisa Willey Knierim—Mayor of Cranbury Township, NJ, President of 1880 Hospitality, and high school pal. Lisa shares powerful insights into the realities of small-town governance, the impact of state housing mandates, and the ripple effects of national political discourse. From boardrooms to township meetings, she brings candor, civility, and a healthy dose of humor to the conversation. What We Discuss: How national political polarization affects small-town governments. What the Mount Laurel Doctrine means for affordable housing in NJ. The value of listening and transparency in political leadership. How Six Sigma strategies works in business—and public service. Real-world consequences of recent U.S. tariff policy from a global trade professional. Episode Highlights: [00:03:00] The structure of Cranbury's local government and Lisa's role as mayor [00:07:00] Breaking down the affordable housing mandate and land challenges [00:14:00] How partisan behavior has filtered into local meetings [00:24:00] Six Sigma in practice: business problem-solving that works [00:27:00] Why abrupt tariff policy changes hurt American businesses [00:34:00] Lisa's close election win and continued work with her predecessor [00:45:00] Remembering the best of our communities post-pandemic [00:53:00] Lisa's campaign to bring back civility in politics Featured Quotes: “At the local level, I wish I didn't even have to declare my party. It feels absolutely irrelevant.” – Lisa Willey Knierim “You've got to create a vanilla ice cream environment—not too spicy. Be compassionate, be practical, be human.” “National-level problems shouldn't be light-switch decisions.” “It's not that I can't solve the problem. But I can listen. That's halfway there.” Resources Mentioned: Six Sigma Black Belt Certification: asq.org/cert/six-sigma-black-belt Cranbury Township Info: www.cranburytownship.org/ Lisa Willey Knierim Campaign Page: www.facebook.com/LisaKnierimTC22

BONUS: From Waterfall to Flow—Rethinking Mental Models in Software Delivery With Henrik Mårtensson In this BONUS episode, we explore the origins and persistence of waterfall methodology in software development with management consultant Henrik Mårtensson. Based on an article where he details the history of Waterfall, Henrik explains the historical context of waterfall, challenges the mental models that keep it alive in modern organizations, and offers insights into how systems thinking can transform our approach to software delivery. This conversation is essential for anyone looking to understand why outdated methodologies persist and how to move toward more effective approaches to software development. The True Origins of Waterfall "Waterfall came from the SAGE project, the first large software project in history, where they came up with a methodology based on an economic analysis." Henrik takes us on a fascinating historical journey to uncover the true origins of waterfall methodology. Contrary to popular belief, the waterfall approach wasn't invented by Winston Royce but emerged from the SAGE project in the 1950s. Bennington published the original paper outlining this approach, while it was Bell and Tayer who later named it "waterfall" when referencing Royce's work. Henrik explains how gated process models eventually led to the formalized waterfall methodology and points out that an entire generation of methods existed between waterfall and modern Agile approaches that are often overlooked in the conversation. In this segment we refer to:  The paper titled “Production of Large Computer Programs” by Herbert D. Benington (direct PDF link) Updated and re-published in 1983 in Annals of the History of Computing ( Volume: 5, Issue: 4, Oct.-Dec. 1983) Winston Royce's paper from 1970 that erroneously is given the source of the waterfall term. Direct PDF Link. Bell and Thayer's paper “Software Requirements: Are They Really A Problem?”, that finally “baptized” the waterfall process. Direct PDF link.   Mental Models That Keep Us Stuck "Fredrik Taylor's model of work missed the concept of a system, leading us to equate busyness with productivity." The persistence of waterfall thinking stems from outdated mental models about work and productivity. Henrik highlights how Frederick Taylor's scientific management principles continue to influence software development despite missing the crucial concept of systems thinking. This leads organizations to equate busyness with productivity, as illustrated by Henrik's anecdote about 50 projects assigned to just 70 people. We explore how project management practices often enforce waterfall thinking, and why organizations tend to follow what others do rather than questioning established practices. Henrik emphasizes several critical concepts that are often overlooked: Systems thinking Deming's principles Understanding variation and statistics Psychology of work Epistemology (how we know what we know) In this segment, we refer to:  Frederik Taylor's book “The Principles of Scientific Management” The video explaining why Project Management leads to Coordination Chaos James C. Scott's book, “Seeing Like a State” Queueing theory Little's Law The Estimation Trap "The system architecture was overcomplicated, and the organizational structure followed it, creating a three-minute door unlock that required major architectural changes." Henrik shares a compelling story about a seemingly simple feature—unlocking a door—that was estimated to take three minutes but actually required significant architectural changes due to Conway's Law. This illustrates how organizational structures often mirror system architecture, creating unnecessary complexity that impacts delivery timelines. The anecdote serves as a powerful reminder of how estimation in software development is frequently disconnected from reality when we don't account for systemic constraints and architectural dependencies. In this segment, we refer to Conway's Law, the observation that explicitly called out how system architecture is so often linked to organizational structures. Moving Beyond Waterfall "Understanding queueing theory and Little's Law gives us the tools to rethink flow in software delivery." To move beyond waterfall thinking, Henrik recommends several resources and concepts that can help transform our approach to software development. By understanding queueing theory and Little's Law, teams can better manage workflow and improve delivery predictability. Henrik's article on coordination chaos highlights the importance of addressing organizational complexity, while James C. Scott's book "Seeing Like a State" provides insights into how central planning often fails in complex environments. About Henrik Mårtensson Henrik Mårtensson is a management consultant specializing in strategy, organizational development, and process improvement. He blends Theory of Constraints, Lean, Agile, and Six Sigma to solve complex challenges. A published author and licensed ScrumMaster, Henrik brings sharp systems thinking—and a love of storytelling—to help teams grow and thrive. You can link with Henrik Mårtensson on LinkedIn and connect with Henrik Mårtensson on Twitter.

Welcome back to The Power of Owning Your Career Podcast!  In this episode, host Simone Morris sits down with technology executive Irina Dymarsky, a trailblazer known for leading complex, transformative initiatives and currently serving as the head of IT at Avixa. Irina opens up about her career journey—from a childhood ambition of becoming a business executive to navigating the zigzags of corporate life and embracing each new opportunity as a chance to grow. Together, Simone and Irina dive deep into what it really means to be in the driver's seat of your own career, sharing actionable insights on intentionality, the importance of having a North Star, building your "board of directors," and how to manifest your professional goals. Whether you're aiming for your next promotion or reimagining your path at the top, this episode offers strategies, real stories, and inspiration to help you own your journey and design your career for impact. Don't miss Irina's practical tips—from leveraging project management skills for personal growth to the magic of putting your ambitions out into the universe! Let's dive in!   ✴️Episode TimeStamp: 00:00 Success: No One-Size-Fits-All Path 05:58 "CIO Journey Realization" 09:06 Evaluating Progress Toward Your Goals 13:12 Project Planning and Career Resilience 14:47 Career Planning and Promotion Tips 18:46 Continuous Growth and Good Deeds 23:13 "Range: AI's Limitations" 25:17 "Designing for Impact"   ✴️Resources: 52 Tips for Owning Your Career Book by Simone E. Morris  Leverage online resources: Social media, LinkedIn, podcasts Networking and asking peers for recommendations Continuous learning through books and connecting with industry peers (i.e., Podcast “Acquired,” book “Range”)   ✴️Connect with our guest, Irina Dymarsky, at https://www.linkedin.com/in/irinadymarsky/.    ✴️Connect with the show's host, Simone E. Morris, at https://www.linkedin.com/in/simonemorris/.   ✴️To apply to be a guest or recommend guests for the show, visit  bit.ly/pooycshowguest.   ✴️ Get More Support for Your Career:

Jim talks with Timothy Clancy about wicked mess problems & the potential for a new Cold War centered on AI. They discuss the evolution from chat-based to reasoning AI, military applications, social & systemic complexity in national security, the scaling hypothesis, China vs US competition, DeepSeek R1 model implications, export controls on GPU chips, Taiwan's strategic importance, multipolar trap & arms race dynamics, power & chip requirements, training vs implementation costs, context scaling in reasoning AI, innovation in AI efficiency, models & simulations in military planning, validation challenges, statistical distributions vs single predictions, Taiwan conflict scenarios & deterrence strategies, operational causality, the strategic importance of the Straits of Malacca, and much more. Episode Transcript "Applying AI to Strategic Warning," by Anna Knack, Nandita Balakrishnan, and Timothy Clancy JRS EP57 - Timothy Clancy on Russia's Mid-Game JRS EP248 - Timothy Clancy on the Israel-Hamas War "MegaMullet: The DeepSeek Moment – The Start of an AI Cold War," by Timothy Clancy Timothy Clancy is an Assistant Research Scientist at START specializing in studying wicked mess problems, including violence and instability, as complex systems. For over 30 years Timothy has helped stakeholders in all manner of organizations understand their wicked mess problems and work towards resolving them. This included prior work at IBM where he was the Chief Methodologist of Lean, Six Sigma, and Agile supporting Fortune 50, government, and military clients to navigate their own wicked messes in strategy, business models, and enterprise transformation.