The Edges of Lean explores topics in continuous improvement (lean thinking, creative problem solving, six sigma) that get overlooked. Meet the people practicing lean in odd places or with different twists, always with a focus on respect for people and continuous learning.
Do you consider yourself to be “good with people?" Some of us are born with the skill of creating relationships and working well with others; some of us struggle, especially people whose strengths are in science and technology, and we all could learn to be better at it! Whether you are a natural "people person" or not, Corinna Freitag has essential advice for all of us about the trait of positive intelligence and how it can enhance our work and personal relationships. Corinna Freitag Corinna Freitag is an Executive Coach, Advisor, and Speaker with over 30 years of expertise in natural and human sciences, spanning academia, industry, and continuing education. She holds a Ph.D. in chemistry and is a certified Executive Coach. She earned her Associate Certified Coach (ACC) credential from the International Coaching Federation (ICF), the gold standard in professional coaching. With a career that has taken her across multiple countries, Corinna spent over 18 years working globally in the automotive and chemical industries. She has held diverse roles, collaborating with colleagues at all levels—from the shop floor to Senior Vice Presidents. Her extensive experience ultimately led her to serve as the Global Operational Excellence Leader for over five years. KEY TOPICS IN THIS PODCAST: 00:02:19 - Challenges for STEM Professionals in Management 00:05:01 - Client Struggles with Social Skills 00:06:03 - Neurodivergence and Technical Focus 00:07:02 - Rewiring the Brain and Changing Habits 00:10:05 - Coaching Approach: Assessments and Targets 00:15:09 - Coaching Style: Directive vs. Non-Directive 00:20:01 - Emotional Intelligence and Career Advancement 00:23:15 - Client Success Stories 00:29:48 - Positive Intelligence Explained 00:39:41 - Advice for Young Professionals KEY TAKEAWAYS: Positive intelligence is approaching challenges with a positive mindset. Some STEM professionals struggle with social skills and building relationships. It is possible to change and improve social skills with practice and coaching. Assessments and goal-setting are vital tools in coaching to track progress and measure improvement. The concept of positive intelligence helps rewire the brain and change habits. Building empathy and understanding for others is crucial in improving relationships and resolving conflicts. Training mental toughness is a positive mindset that can help individuals overcome challenges and thrive in work and life. Memorable Quotes From Corinna Freitag "Train your mental toughness... handle challenges with a positive rather than a negative mindset” CONNECT WITH Corinna Freitag Website: https://www.corinnafreitag.de/ Linkedin: https://www.linkedin.com/in/drcorinnafreitag/
What's the only thing we all have the same amount of? It's the number of hours in our day. We live in a culture that is focused on productivity, but David Buck, the author of The Time Optimized Life, has a different perspective on time. He says we should be thinking about time optimization, not time management, and he bases his approach on lean thinking. I invited him to spend a little time with me at the Edges of Lean to share his insights. Note: this conversation is especially important for people who are considering retirement or other major work transitions! David Buck David Buck is the author of The Time-Optimized Life and brings over 35 years of experience in organizational and time management to his work. Drawing from an affluent career in business development, where he worked with Fortune 500 companies and innovative small businesses, David developed a comprehensive understanding of business and began thinking about a life strategy that balances career with personal fulfillment. Having led numerous teams, David understands the difference between productivity and mere busyness. He believes strongly that people in their late 40s and beyond should have the option to pursue fulfilling lives without compromising their career aspirations. As his first customer, David embodies his philosophy, showing his clients that they do not have to choose between a rewarding career and a satisfying personal life. Instead, he guides them in crafting a lifestyle that excites and sustains them, whether it involves full-time work, part-time engagement, or a purposeful retirement. KEY TOPICS IN THIS PODCAST: 00:04:45 The focus on retirement and life after work 00:08:40 The importance of human connections and meaningful activities in retirement 00:11:41 Defining one's purpose and guiding principles for using time 00:16:23 Negotiating unique employment structures for flexibility in retirement 00:19:54 Building relationship capital at work and personal life 00:23:20 Embracing diversity and continuous improvement in retirement planning 00:26:56 The challenge of transitioning to retirement and finding purpose 00:31:37 Sharing life stories and family histories as a productive activity KEY TAKEAWAYS: Time optimization emphasizes proactive planning for adaptable, effective scheduling. Optimizing time allows for prioritizing amid unexpected events. Defining life purpose is essential for a meaningful retirement transition. Planning diverse activities helps prevent monotony in retirement. Work-life flexibility, supported by relationship-building, allows responsiveness to personal needs. Relationship capital at work enables flexibility and smoother work-life transitions. Documenting life stories creates a lasting legacy for future generations. Lean principles applied to personal life improve time management with small changes. Memorable Quotes From David Buck "Practice patience, as meaningful things often take longer than expected; it allows you to learn, grow, and appreciate the journey." CONNECT WITH David Buck Website: https://infinitylifestyledesign.com/tma/ Linkedin: https://www.linkedin.com/company/infinitylifestyle/
It's election season in the United States, and it affects us all, no matter how involved we are in politics. Deep fractures run through our families, neighborhoods, and workplaces, affecting our ability to live and work with each other. Phyllis Leavitt's new book, America in Therapy, directly addresses this problem and what we can do about it. She joined me at the Edges of Lean to talk about the intersections of political division and continuous improvement. Phyllis Leavitt Phyllis Leavitt's journey into psychology began long before her formal education. Growing up in a close-knit community, she was always drawn to helping others and understanding the complexities of human emotions. This passion led her to volunteer at local shelters and community centers during her teenage years, where she witnessed firsthand the profound impact of trauma and the power of compassionate support. Phyllis Leavitt graduated from Antioch University in 1989, earning a Master's in Psychology and Counseling. She co-directed Parents United, a sexual abuse treatment program in Santa Fe, New Mexico, until 1991, after which she dedicated herself to private practice full-time. Over the course of 34 years as a psychotherapist, Phyllis worked with children, families, couples, and individual adults, specializing in issues related to abuse and dysfunctional family dynamics, their consequences, and the essential components of healing. She is the author of two books, "A Light in the Darkness" and "Into the Fire." KEY TOPICS IN THIS PODCAST: 00:01:44 Motivation for writing the book "America in Therapy" 00:06:00 The role of dysfunctional family dynamics in societal issues 00:11:48 Identifying and understanding symptoms of trauma and abuse 00:20:00 Bringing psychological principles to national conversations 00:26:10 Importance of seeing individuals, not labels 00:31:17 The need for deep listening and understanding of each other's stories 00:35:11 Introduction to Leavitt's book "America and Therapy" 00:39:04 Advice for young people: Find appropriate ways to contribute KEY TAKEAWAYS: Family dynamics and trauma influence behaviors across workplaces and society. Labeling people diminishes their humanity and escalates conflict. Sharing personal stories fosters empathy and bridges divides. Small acts of kindness can create a positive societal ripple effect. Dysfunctional family dynamics lead to symptomatic behaviors in individuals. Mass shootings may indicate broader societal dysfunction. Healing from abuse requires rebuilding bonds of compassion and care. Psychology provides tools for deep listening and conflict resolution. Safe spaces for dialogue are essential for sharing experiences. Individuals can promote positive change through kindness and advocacy. Memorable Quotes From Phyllis Leavitt. "Healing from trauma is not just about rebuilding oneself; it's about nurturing the bonds of compassion that connect us all." CONNECT WITH Phyllis Leavitt Website:https://phyllisleavitt.com/ Linkedin: https://www.linkedin.com/in/phyllis-leavitt-630179255 X/Twitter: https://twitter.com/PhyllisLeavitt2 IG:https://www.instagram.com/pel2347/
One of the things that frankly drives me crazy about how people think about continuous improvement is a focus on cost savings rather than increasing productivity and engagement< so I was excited to chat with Jonathan Vehar and Cathi Brese Doebler about a brilliant method to increase productivity, drive engagement and save money. They joined me to talk about their new book. “How to Make Meetings Not Suck” Listen in and consider how their approach might enhance every meeting, from your daily morning huddle to those three-day leadership retreats. Jonathan Vehar Jonathan Vehar is on a mission to make meetings better. With years of experience as a leader, executive, and facilitator, he knows what works and what does not. Known as an "innovation thought leader" by Fast Company, Jonathan takes a fresh but productive approach to improving "how teams collaborate". He has worked with top companies like Disney, Intel, NASA, and Pfizer, and his insights have been featured in Forbes, the Wall Street Journal, and Fast Company. Jonathan is also the co-author of six books on leadership, and his latest book, How to Make Meetings Not Suck, comes out in August 2024. Cathi Brese Doebler Cathi Brese Doebler brings over 25 years of experience in meeting facilitation, training, and leadership development. Cathi is passionate about helping others learn and grow. Cathi has been a Senior Consultant and Leadership Solutions Facilitator at the Center for Creative Leadership since 2013 and has worked with organizations like Fiserv and McBride & Lucius. She has also collaborated with several colleges, including the University of Buffalo and Erie Community College, blending her expertise in leadership with education. . KEY TOPICS IN THIS PODCAST: 00:02:43 The importance of having fun at work 00:10:55 The purpose of having agendas for meetings 00:15:29 The cost of unproductive meetings 00:19:50 Calculating the financial cost of meetings 00:22:28 Suggestions for running effective meetings 00:25:14 The CIDR framework for meeting purposes 00:27:14 Differences between in-person and virtual meetings 00:32:19 Managing hybrid meetings effectively 00:33:14 How to connect with Jonathan and Kathy 00:34:02 Advice for young professionals starting their careers KEY TAKEAWAYS: Thoughtful planning and structure are essential for effective meetings, requiring a clear purpose and well-organized processes. Ineffective meetings are costly, with an average financial impact of $336,000 in one year. Virtual, in-person, and hybrid meetings present unique challenges, but we can manage them effectively with the right tools and techniques. The elements for successful meetings include a Power Agenda, defined roles, clear purpose (using the CIDR framework), and strong follow-through. The "Power Agenda" focuses on unique components like meeting duration, role assignments (e.g., scribe), processes, and desired outcomes to make meetings more efficient. The 3 Ps (Purpose, Process, Product) framework helps guide meetings to stay on track, ensuring clarity and respect for the time. Respecting time by preparing agendas in advance and assigning clear roles is a simple way to improve meeting effectiveness, countering the excuse of not having time for preparation. The CIDR framework (clear purpose, intentional design, defined roles, and respectful interaction) is crucial for making meetings productive and meaningful. Memorable Quotes: “Effective meetings don't just happen — they require thoughtful planning, clear purpose, and respect for everyone's time.” CONNECT WITH Jonathan Vehar: Linkedin: https://www.linkedin.com/in/jonathan-vehar/ Website: https://vehar.com/ CONNECT WITH Cathi Brese Doebler: Linkedin: https://www.linkedin.com/in/cathi-brese-doebler-91884910/ Website: https://ditchthe.com/about/ Twitter: https://x.com/CathiDoebler
Who are you when you are coaching? How are you presenting yourself to your learner? How might your inner emotional state affect your coaching effectiveness? Kelly Mallery coaches using the Toyota Improvement Kata and she joined me at the Edges of Lean to share some of her insights and what she has learned about the hidden side of coaching. Kelly Mallery Kelly Mallery serves as the Operational Excellence Manager for two Viant Medical sites while running her own coaching business, Kelly Mallery Coaching & Consulting LLC. She became part of Viant Medical in 2023, bringing her over 11 years of diverse manufacturing experience across industries such as solar, industrial consumer products, and aerospace. Throughout her career, Kelly has consistently focused on continuous improvement, and in the past five years, she has shifted her focus from practicing to coaching others. In 2020, she joined the Kata Girl Geeks, and by 2023, she founded Kata School Northeast, where she has established herself as a seasoned coach and 2nd coach. Kelly resides in the Upper Valley, situated between Vermont and New Hampshire, with her family. KEY TOPICS IN THIS PODCAST: 00:01:06 Kelly's background and role in coaching 00:02:56 Integrating coaching practices into business operations 00:08:38 Developing self-awareness as a coach 00:11:08 Giving specific feedback to coaches 00:14:51 Bringing attention to a coach's emotional state 00:18:41 The impact of self-awareness on organizational culture 00:22:42 Creating trust and healthy conflict through self-awareness 00:28:22 Treating people as vehicles vs. human beings 00:29:27 Kelly's plans and coaching business 00:31:09 Advice for young professionals on self-awareness KEY TAKEAWAYS: Integrating coaching practices into business operations enhances organizational performance and effectiveness. Self-awareness is essential for coaches, allowing them to recognize their biases and emotional states, which can significantly influence the learner's experience. Developing emotional intelligence within organizations fosters trust and encourages healthy conflict, improving team dynamics and performance. Evolving from viewing individuals as mere tools for change to recognizing their humanity enriches the coaching approach. Integrating scientific thinking with emotional intelligence creates a holistic coaching practice that addresses both cognitive and emotional aspects of learning. Fostering self-awareness throughout an organization can lead to a more collaborative environment and enhance overall performance. Trust and healthy conflict are vital components of effective teamwork, and self-awareness is the key to cultivating these elements. Continuous personal and professional growth is crucial for coaches, emphasizing the need for ongoing development in self-awareness and coaching skills. Memorable Quotes From Kelly Mallery. "Trust and healthy conflict are vital components of effective teamwork, and self-awareness plays a key role in cultivating these elements." CONNECT WITH Kelly Mallery. Linkedin: https://www.linkedin.com/in/kelly-mallery-123b0628/
We know that autonomy is one of the factors that leads to high employee satisfaction and that organizational alignment is required to achieve company goals. But how do you get both autonomy and alignment? Jurriaan Kamer believes that companies can achieve aligned autonomy, and there are specific actions leaders can take to reach this goal. He joined me at the Edges of Lean to share his experience and insights. Jurriaan Kamer Jurriaan Kamer is a Dutch expert in organizational change and co-founder of Unblock, a modern management consultancy. He is also a keynote speaker and the author of two influential books. His latest release, "Unblock: Clear the Way for Results and Develop a Thriving Organization," offers practical strategies for leaders to enhance ownership, speed up decision-making, and reduce bureaucracy for better outcomes. Previously, Jurriaan wrote "Formula X," a business novel inspired by Formula 1 racing, recognized by Forbes as a must-read for navigating an uncertain market. With over a decade of experience, he helps organizations eliminate ineffective strategies and foster high levels of autonomy. KEY TOPICS IN THIS PODCAST: 00:02:20 Agile Principles vs. Practices 00:06:34 Organizational Culture and Scalability 00:09:38 Leadership Principles and Organizational Culture 00:12:40 Organizational Dysfunctions and Results 00:18:41 Formula One Behind the Scenes 00:21:25 Unblocking Organizational Challenges 00:24:15 Strategy as a Hypothesis 00:29:17 Control Needs in Leadership 00:32:09 Types of Decisions in Organizations 00:35:44 Teamwork and Psychological Safety 00:39:32 Thriving Organizations Through Lean KEY TAKEAWAYS: Autonomy and alignment are both important factors for organizational success. Aligned autonomy is the concept of having autonomous teams that work within the framework of the organization's objectives. Agile principles may not work effectively at the organizational scale, and it's important to explore other organizational theories and methods. The goal of organizations is to achieve results, whether financial, regulatory, or other objectives. Unblocking the organization involves identifying and overcoming organizational dysfunctions that hinder progress. Steering involves continuously setting goals, changing direction, and measuring progress. Meetings should be focused, purposeful, and used as a tool to drive work forward rather than being a distraction. Memorable Quotes From Jurriaan Kamer. "Ownership is not something you can give to someone, it is something that people should take." CONNECT WITH Jurriaan Kamer. Website: http://www.unblockbook.net Book Website: https://www.formula-x.co/ Linkedin :https://www.linkedin.com/in/jurriaankamer X/Twitter: https://x.com/jurriaankamer IG: https://www.instagram.com/jurriaankamer/ Youtube: https://www.youtube.com/channel/UCG1WPfl4intvNQy5_5bVBcw
A diverse organization is a competitive advantage –innovation and problem-solving thrive when people from diverse backgrounds work together. No matter who we are, when we move into that diverse environment, we all, no matter our race, carry baggage from racism in our culture. JD Mass has written a book called “Race for What,” addressing the causes of racism and steps white folk can take to heal from the harm of racism and begin to connect as humans. He joined me at the Edges of Lean to share his insights. JD Mass JD Mass grew up in St. Louis, one of America's most segregated cities, where his parents raised him in the black community. He worked closely with his childhood friend, Nelly, during the first four years of Nelly's career, witnessing his rise to international fame. JD later joined a global community of black ex-patriots focused on health, peace, and sharing. Throughout these experiences, he saw the highest impact of racism and power structures. To better understand cultural development, JD earned a degree in organizational psychology. His journey is fueled by a desire to understand the roots of racism and promote a more humane, loving world. KEY TOPICS IN THIS PODCAST: 00:06:04 Defining culture and its impact 00:08:27 Exploring the roots of racism 00:19:54 Letting go to experience new possibilities 00:21:59 Experiencing a peaceful community in Israel 00:24:02 Applying cultural appreciation to lean implementations 00:29:20 Step 2: Acknowledging the harm of our culture 00:30:26 Step 3: Letting go of power, privilege, and fears 00:32:29 Step 4: Appreciating the value of other cultures 00:35:58 Step 5: Repairing and healing the harm 00:39:04 Step 6: Being led by a new mind 00:39:16 Closing thoughts and advice for young people KEY TAKEAWAYS: Reducing racism in company culture involves continuous improvement and active efforts to address biases. Diverse organizations gain a competitive edge through enhanced innovation and collaborative problem-solving. Racial biases impact interactions in diverse environments, regardless of personal intentions. The scarcity mentality, driven by limited resources, fosters competitive and discriminatory behaviors. Addressing racism requires a deep understanding of its historical and systemic origins and patterns. Perceptions of resource scarcity influence racial attitudes and contribute to competitive behaviors. Changing deeply ingrained cultural behaviors is challenging due to their entrenched nature. Memorable Quotes From JD Mass. “Addressing racism requires understanding and changing historical and systemic patterns. CONNECT WITH JD Mass. Website: https://raceforwhat.com/ Linkedin: https://www.linkedin.com/in/jd-mass-psyd/ X/Twitter: https://x.com/JDMass1 IG: https://www.instagram.com/raceforwhat/
As lean thinkers, we often look at life as a series of problems to be solved. I know I do this: I will be somewhere and see something that is working quite right, and I immediately think about the root cause of the issue and potential countermeasures to try. Do you do that, too? That is why I loved this conversation with Fletcher Ellingson, who talks about how to live a “feel good life,” building grace. And wait till you hear what he says about our values do not mean jack! Fletcher Ellingson. Fletcher is a speaker, coach, and author of the best-selling book The Practice of Feeling Good. Using a combination of science and psychology, he helps his clients break free from financial struggle, overwhelm, and persistent worry so they can spend more time doing what they love, contribute to their families, and impact their communities. Fletcher also hosts a regional weekly TV show, is a regular contributing columnist, and is a professional magician. He has helped hundreds of entrepreneurs and successful professionals embrace the principles of The Practice of Feeling Good. As a result, they have radically shifted their thinking and have been able to produce outstanding outcomes in their health, wealth, and relationships. KEY TOPICS IN THIS PODCAST: 00:01:22 - Roles and Mentorship 00:02:05 - Early Interest in Positive Thinking 00:02:46 - Influence of Early Experiences 00:04:50 - Discovering Magic and Its Impact 00:06:07 - The Joy of Performing Magic for Adults 00:07:04 - The Practice of Feeling Good 00:08:41 - Understanding and Influencing Emotions 00:09:12 - Feeling Good on Demand 00:12:27 - Empowering Stories and Their Impact 00:14:04 - Example of Empowering Stories in Daily Life 00:20:47 - Crafting Intentional Messages 00:22:13 - The Importance of Values in Lean Thinking 00:34:00 - Common Issues Clients Face 00:35:12 - The Overflow Effect on Relationships KEY TAKEAWAYS: The practice of feeling good involves learning how to feel good on demand, which includes feeling safe, secure, connected, enthusiastic, and optimistic. Shifting our thinking is essential for producing new and outstanding outcomes in our health, wealth, and relationships. Creating empowering stories about our circumstances can lead to a more positive and fulfilling life. Practicing gratitude and focusing on the positive can help us feel good and improve our well-being. Upgrading our thinking and challenging our limiting beliefs can lead to breakthroughs and transformation in various areas of our lives. Taking the time to define our standards and aligning our actions with them can lead to greater success and fulfillment. Memorable Quotes From Fletcher Ellingson. "Get around the people who already have the results that you want. CONNECT WITH Fletcher Ellingson. Website: https://fletcherellingson.com/ X/Twitter: https://x.com/fletchellingson?lang=en Facebook: https://www.facebook.com/gocoachfletch/
If you are a lean thinker, you are probably working to continually improve your skills in communicating with the adults in your life. You may also be working to bring some lean thinking into your family life. But what if you have some pre-teens in your family circle? They can be very challenging to work with – and that is where Marcus Higgs can help us. He works with parents of pre-teens to help them improve their connection with the kids at a time when the kids are beginning to establish their unique identities. Marcus Aurelius Higgs. Marcus Aurelius Higgs works with Certain Future to support parents of pre-teens (10-14 y.o.), helping them show up and maintain meaningful relationships with their children during these 'identity-breaking' years. He collaborates with parents who want to be present with their son or daughter before it is too late to bridge the gap. Using 'The SHOW UP Framework,' Marcus helps parents benefit by ensuring they are confident in their communication when their tween starts having big emotions, knowing how to be present when their pre-teen starts to withdraw, so their child continues to trust them and naturally opens up difficult conversations, and understanding how to support their child in ways that develop self-belief and resilience. KEY TOPICS IN THIS PODCAST: 00:03:25 - Identity Breaking Phase 00:04:09 - Development of Friendships 00:05:12 - Coaching a Young Musician 00:10:12 - The Concept of "Not Yet" 00:12:42 - Pygmalion Effect on Parenting 00:13:22 - Common Issues Parents Face 00:16:01 - Show Up Framework Overview 00:22:37 - Opening Up Communication 00:24:44 - Establishing Regular Check-ins 00:29:21 - Personal Story of Support 00:32:30 - Challenges of Modern Parenting 00:34:26 - Social Media and Identity Formation KEY TAKEAWAYS : Parents need to establish a strong identity and know their values and virtues. Parents should hold space for collaboration with their kids, working with them rather than doing things for them. Written letters expressing pride and support can be a powerful tool for opening up communication with teens. Parents should seek support from a parent pod or a network of trusted adults to share the responsibility of parenting. Social media can impact the sense of identity, and it is important to help children understand their worth beyond likes and virtual validation. Memorable Quotes From Marcus Aurelius Higgs. "If you're a lean thinker, you're probably working to continually improve your skills of communicating with the adults in your life." CONNECT WITH Marcus Aurelius Higgs Website: https://marcushiggs.com/ Instagram: https://www.instagram.com/heartofmarcus/
You took the big plunge and started your own business. Maybe you already have a customer or two. But what comes next? Jamaul Ford is a second-generation entrepreneur with some great ideas about what you already know about learning cycles for finding and connecting with customers. Let's listen to what he has to say. Jamaul Ford Jamaul Ford, or Jamaul the Maven, is an accomplished second-generation entrepreneur whose business journey goes beyond commercial success. His mission revolves around fostering growth, empathy, and community. With a strong belief in understanding and connecting with people, Jamaul's business approach centers on empowering others to succeed. He has successfully scaled diverse businesses, taking startups from zero to 10k and guiding enterprises to reach milestones of 100k and beyond. As a leader, he actively engages with his team, values learning from every experience, and advocates for open collaboration and collective growth. KEY TOPICS IN THIS PODCAST: 00:01:04 Second Generation Entrepreneurship 00:06:22 Finding Your Passion in Business. 00:10:45 Lean continuous improvement techniques. 00:12:04 Listening to customers for success. 00:18:34 Creative problem-solving in business. 00:21:29 Understanding client needs. 00:23:42 What qualifies as a lead. 00:31:17 Using GPT prompt for research. KEY TAKEAWAYS Transitioning into entrepreneurship is easier when you have a strong foundation and a passion for your work. When starting a business, focus on solving a problem or addressing a need that you resonate with. Establish rapport and build relationships with potential clients before offering your services. Understand the needs of your target market to tailor your pitch and marketing efforts effectively. Use tools like adaptive intelligence and artificial intelligence to gather insights or refine your messaging. Memorable Quotes From Jamaul Ford “Sometimes, people do not know what they need until you have shown them what they need.” CONNECT WITH Jamaul Ford LinkedIn: https://www.linkedin.com/in/jamaul-ford-3bb430194/ Twitter/X: https://x.com/JamaultheMaven
When I was first working, one of the early lessons imparted to me was that whatever happened at home was not pertinent to my work life. That has been a difficult lesson for me to unlearn. It was one of many limiting beliefs that I wasn't even aware I was carrying into my lean and continuous improvement work. Jeeva Sam joined me at the Edges of Lean to share his insights into some of the limiting beliefs that hold us back and what we can do about them. Jeeva Sam Jeeva Sam is a seasoned pastor turned advisor and mentor specializing in helping individuals and couples navigate through challenges in their personal and professional lives. With over 35 years of experience as a pastor and has led numerous individuals to achieve personal and professional growth, Jeeva uses his spiritual background to guide clients toward self-awareness and relationship harmonization. Based in Canada, Jiva has a unique approach to counseling and mentorship that focuses on addressing limiting beliefs, fostering healthy mindsets, and enhancing communication skills. . KEY TOPICS IN THIS PODCAST: 00:00:01 Getting to the Root Causes of Limiting Beliefs 00:05:57 Addressing Relational Stress to Improve Workplace Productivity 00:10:59 The Importance of Inner Work for Personal and Professional Success 00:16:29 Exploring Childhood Influences on Adult Behavior and Relationships 00:25:24 Reprogramming Beliefs Through Positive Affirmations and Supportive Company 00:28:49 The Importance of Coaches, Mentors, and Accountability Groups 00:30:08 Couples Masterminds and Gender-Specific Mentorship in Business 00:33:51 The Importance of Mentorship and Coaching for Young Entrepreneurs KEY TAKEAWAYS Identifying and addressing limiting beliefs is crucial for personal and professional development. Relational stress can significantly impact productivity and effectiveness in the workplace. Acknowledging the influence of childhood experiences on behavior is essential for self-awareness. Cultivating positive beliefs and affirmations can lead to a mindset shift and improved outcomes. Seeking mentorship and coaching early on can provide valuable insights and support for growth. Memorable Quotes From Jeeva Sam “Replace unhealthy beliefs with positive affirmations to reprogram your mindset for success." "Surround yourself with individuals who uplift and challenge you to grow beyond your limitations." CONNECT WITH Jeeva Sam Website: https://thesams.ca/ LinkedIn: https://www.linkedin.com/in/jeevasam/ Titter/X: https://x.com/jeevasam
Lean practitioners often discuss the importance of delivering value to customers and understanding their needs. However, Danny Nathan takes this to a new level with his unique approach to lean customer development. His business is a testament to this. Intrigued by his methods, I invited him to join me on a journey to the Edges of Lean, where he shared his insights and practices. Danny Nathan: Danny is a versatile entrepreneur who has made a name for himself by helping companies create and launch new products and ventures. With a background in various fields like product design, marketing, and strategy, Danny is known for his ability to solve complex business challenges. As the founder of Apollo 21, a company that combines business consultancy, product design, and venture studio, Danny helps companies foster innovation, drive growth, and overcome obstacles to scaling by developing cutting-edge technology. KEY TOPICS IN THIS PODCAST: 00:02:59 - Transition from Acting to Technology 00:04:14 - Types of Products Developed by Apollo 21 00:10:42 - Challenges with Misunderstanding MVP 00:12:02 - Lean Customer Development Explained 00:13:14 - Importance of Validating Customer Needs 00:18:13 - Learning from Customer Development 00:20:04 - Identifying Ideal Customer Groups 00:21:34 - Process of Customer Interviews 00:26:24 - Creating Conviction Through Learning 00:27:00 - Differentiating Apollo 21's Approach 00:29:13 - Ensuring Against Post-Launch Failure 00:30:37 - Customer Observation Techniques 00:39:06 - Handling Multiple Stakeholders 00:40:17 - Heuristic vs. Data-Driven Processes KEY TAKEAWAYS: Lean customer development is about discovering the purest pain point and validating the need, potential solution, and willingness of customers to pay for it before building anything. The focus should be on delivering value to the customer and understanding their needs. Lean customer development helps streamline the process of bridging the gap between discovery and minimum viable product (MVP). The concept of an MVP has evolved and can be interpreted differently by different organizations. The goal of an MVP is to learn as quickly as possible, mitigate risk, and minimize cost and time expenditure. Innovation is great, but it is crucial to innovate something that is valuable to the customer and that they are willing to buy. Lean Startup provides a clear-cut series of actions to move towards creating something new, but it is vital to adapt and customize the methodology to fit specific needs. Lean customer development involves talking to customers, asking the right questions, and gaining a clear understanding of their pain points and needs. The process starts with defining the problem space and then talking to a wide range of people to discover pain points and potential solutions. Memorable Quotes From Danny Nathan:: “Fall in love with the problem and not the solution.” CONNECT WITH Danny Nathan:: LinkedIn: https://www.linkedin.com/in/amongmany/ Website: https://apollo21.io
Have you earned an advanced degree? What was the dissertation process like for you? Have you thought about going back to school for a PhD? Are you wondering how to succeed and come out of the process with new knowledge, ready for your next challenge, and with your continuous improvement skills and self-confidence honed? Dr. Jen Harrison works with students as a dissertation coach, and she joined me at the Edges of Lean to share the pitfalls and the keys to success with researching and writing your dissertation, all while becoming more collaborative. Jen Harrison Dr. Jen Harrison is a highly experienced dissertation coach with a Ph.D. in Children's and Victorian Literature from Aberystwyth University in Wales, UK. Over the past decade, she has successfully coached and supervised first-generation, ESL, and non-traditional students in the UK and USA, helping many achieve first-class degrees. Dr. Harrison's expertise extends to providing support in writing, research design, motivation, and research methods. As the CEO of Read.Write.Perfect., she utilizes her background in secondary school English teaching, private tutoring, and experience in nursery and primary schools to offer exceptional writing and research services. KEY TOPICS IN THIS PODCAST: 00:02:02 - Transition to Dissertation Coaching 00:03:07 - Role of a Dissertation Coach 00:04:45 - Misalignment in Graduate Programs 00:06:21 - Field Non-Specific Coaching 00:08:29 - Pressure and Personal Stories 00:11:02 - Academic Year and Deadlines 00:15:31 - Realizing Misalignment with Goals 00:18:14 - Coachability of Students 00:20:14 - Applying Classroom Teaching Skills 00:25:13 - Differences Between US and UK Academia 00:32:21 - Advocating for Proper Supervision KEY TAKEAWAYS Set boundaries with your program and supervisor early on and stick to them. Build a strong support network of friends, family, and resources to help you through the process. Understand your why - know your purpose and goals for pursuing a graduate degree. Seek feedback and ensure you receive constructive feedback that helps you improve. Take time for self-care and prioritize your mental health throughout the process. Be proactive in advocating for what you need from your supervisor and program. Prepare for the transition after completing your dissertation by identifying your next steps and finding something to be excited about. Reflect on the structure and expectations of your program and adjust accordingly to meet your needs. Remember that resilience and perseverance are keys to navigating the challenges of a graduate degree. Memorable Quotes From Jen Harrison “Have a network, establish your network early on, and that doesn't just mean the people in your institution.” CONNECT WITH Jen Harrison Website: https://readwriteperfect.com/ LinkedIn: https://www.linkedin.com/in/jennifer-harrison-769a89172/ Titter/X: https://twitter.com/perfect_write Free Call for Podcast Listeners: https://calendly.com/readwriteperfect/back-on-track-coaching-consultation-podcasts
Here at the edges of Lean, I love to talk with people who have taken Lean thinking into spaces far from the shop floor. Tirrell Payton is a lean thinker bringing lean to pharmaceutical marketing – a highly regulated, people-focused business area and one of the places where people are very likely to say, “You can't do lean here!”. He joined me at the Edges of Lean to discuss why and how he does it. Tirrell Payton Tirrell Payton is a dynamic and compelling individual who brings energy and storytelling to any platform. As the leader of Nooma Group Consulting, Tirrell combines southern charm with strategic expertise honed at Kellogg. With a deep understanding of the realities and constraints of business and drug development, Tirrell and his team drive impactful transformation through innovation in large organizations. Tirrell specializes in bringing a fresh perspective to complex topics such as agility and transformation, organizational development, leadership and change management, management consulting, pharma (clinical operations, marketing), and entrepreneurship. KEY TOPICS IN THIS PODCAST: 00:00:32 Bringing lean thinking to pharmaceutical marketing 00:03:49 Challenges of applying agile in regulated industries 00:08:04 Insights into the tendencies of the pharma industry 00:10:13 The challenges of not considering humans in decision-making 00:11:53 Shifting from software to the pharma industry 00:15:01 The importance of understanding regulations 00:23:12 Challenges in pharmaceutical marketing 00:28:09 Bringing people together post-pandemic 00:33:06 Lack of focus on outcomes versus activities 00:37:34 Applying scientific thinking across the company 00:43:28 Attributes of successful leaders KEY TAKEAWAYS The pandemic has disrupted collaboration and created social isolation, making it harder for teams to prioritize and work effectively. Building a sense of community and belonging within the organization is crucial for productivity and performance. Many marketers focus on activities and outputs rather than driving outcomes and impacts. Defining and measuring key performance indicators (KPIs) for outcomes can be a struggle in marketing. Leaders in the pharma industry need to model the behavior they want to see, demonstrate empathy, and invite people to the journey. Software alone is insufficient to solve organizational problems. Cultural systems and disciplined processes are necessary. Young professionals should prioritize developing strong writing skills and empathy, as these qualities can set them apart and enhance their thinking and communication abilities. Memorable Quotes From Tirrell Payton "Learn to write. Learning to write forces you to clarify your thinking, and it makes you a better thinker.” CONNECT WITH Tirrell Payton Website: https://www.noomagroup.com/leadership/ LinkedIn: https://www.linkedin.com/in/tirrellpayton/
We have been looking at different aspects of communication here at the Edges of Lean, and one aspect I wanted to explore more was the neuroscience of communication. Creative entrepreneur, writer, and coach Aurora Winter joins me to bring insight on that topic and highlight the power of stories. Aurora Winter Aurora Winter is a successful entrepreneur, bestselling author, TV writer-producer, and founder of SamePagePublishing.com. With expertise in film and neuroscience, Aurora helps people craft impactful stories that boost brands, books, and businesses. Winner of the Outstanding Nonfiction Book of the Year Award, her book "Turn Words Into Wealth" reveals seven ways to generate seven figures. She emphasizes the power of words to elevate income, impact, and influence. Passionate about meaningful discussions and valuable content creation, Aurora covers various topics, including the neuroscience of communication, marketing, pivoting, creating multiple income streams, turning books into movies, writing fiction and nonfiction, publishing, and more. KEY TOPICS IN THIS PODCAST: 00:00:14 - Exploring the Neuroscience of Communication 00:00:58 - Aurora Winter's Background and Journey 00:08:34 - Addressing the Midbrain in Communication 00:14:34 - The Power of Stories in Communication 00:20:40 - Impact of Stories on Belonging and Meaning 00:27:13 - Stories as Tools for Change and Inspiration 00:36:51 - Where to Find Aurora Winter Online 00:41:54 - Advice for Young People Starting Out KEY TAKEAWAYS: Communication is a powerful tool that can significantly impact productivity and profitability. The midbrain, which is responsible for social connection and belonging, should also be addressed by highlighting the value of the message to others. Stories are a powerful tool in communication as they convey values and provide meaning to the audience. Opening a presentation with a question or half of a story can create interest and engagement from the audience. Fiction, particularly science fiction, can shape and change the world by introducing new ideas and perspectives. When starting any endeavor, it is vital to follow your interests and passions, explore different opportunities, and always look for beauty in every situation. Memorable Quotes From Aurora Winter "Stories teach values, and science provides information." CONNECT WITH Aurora Winter LinkedIn: https://www.linkedin.com/in/aurorawinter/ Website: https://www.aurorawinter.com/ Gifts: 1. www.turnwordsintowealth.com 2. www.magicmysteryandthemultiverse.com
I believe lean thinking is the best way to manage a business and develop people. Even though I have much experience and many great examples to share, it does not mean I am always successful in persuading people. Carlos Alvarenga is a communications researcher who has delved into what it takes to be persuasive. He joined me at the Edges of Lean to talk about his new book: “The Rules of Persuasion,” and to explain why persuasion is a skill we can all learn. Carlos Alvarenga Carlos A. Alvarenga is an independent communications researcher, writer, and coach. With a background in management consulting and academia, he has worked as an adjunct professor at the Robert H. Smith School of Business and as the Executive Director of World 50 Labs. Carlos is pursuing a Ph.D. in Communications and Rhetoric at the University of Maryland. Carlos resides in Bethesda, MD, with his wife, a physician/researcher, and they have two sons. His diverse experiences and educational background contribute to his expertise in effective communication strategies. KEY TOPICS IN THIS PODCAST: 00:01:10 - Carlos's Background and Current Work 00:07:41 - The Elements of Character in Persuasion 00:11:34 - The Elements of Argument in Persuasion 00:12:19 - The Importance of Sequence in Presentations 00:14:27 - The Role of Emotion in Group Dynamics 00:22:50 - The Seven Kinds of Emotion in Persuasion 00:25:34 - The Importance of Emotion in Persuasion 00:33:36 - The Importance of Safety in Lean Transformation 00:37:14 - The Different Audiences in Persuasion 00:39:37 - The Dangers of Persuasion in the Wrong Hands 00:43:45 - Applying Persuasion in One-on-One Interactions 00:47:07 - Advice for Young Professionals KEY TAKEAWAYS Persuasion is a skill that can be learned and developed by anyone. Persuasion is different from influence and manipulation. The three modes of persuasion are character, argument, and emotion. Character includes elements like status, origin, language, style, categories, and associations. Arguments include elements like logic, evidence, witnesses, authorities, laws, and standards. Understanding the chemistry of persuasion can help in crafting effective messages. The order and sequence of elements in persuasion are crucial for success. Memorable Quotes From Carlos Alvarenga "If your ideas walk out the door with you at night, if your projects would die if you quit tomorrow, you haven't persuaded anyone.” CONNECT WITH Carlos Alvarenga LinkedIn: https://www.linkedin.com/in/carlos-alvarenga/ Website: https://www.carlosalvarenga.com/
How much time are you spending every day on communication? How effective and efficient is your communication? We live in a swirl of communication – email, instant messages, text messages, and social media posts. And sometimes we even talk to each other! Geoff Weinstein says communication is a real “Edges of the Lean” frontier – one of the places where we can all leverage lean thinking to reduce waste and improve our lives. He joined me at The Edges of Lean to discuss lean communication – and by the way, he has gifts for you that you can download at http://geoffweinstein.com/gifts Geoff Weinstein: Geoff Weinstein is a seasoned professional with over 20 years of experience in serving the financial industry. He specializes in regulated industries where individuals struggle to articulate their ideas. Geoff's expertise lies in helping busy leaders align company culture with AI and digital transformation strategies. He works directly with clients to streamline broken communication processes, emphasizing the importance of clear, concise, and influential communication. Geoff's mission is to make lean communication the standard in workplace communication, enabling organizations to thrive in the fast-paced world of digital transformation. KEY TOPICS IN THIS PODCAST: 00:01:00 - Geoff Weinstein's Background and Public Speaking 00:07:04 - The Mid-Office Communication Role 00:12:37 - Defining Lean Communication 00:15:21 - Communication as a Two-Way Process 00:18:14 - The Importance of Audience-Focused Communication 00:20:34 - Typical Communication Issues in Organizations 00:25:03 - The Evolution of Email Communication 00:27:20 - The Fear of Missing Out in Communication 00:30:23 - Crafting Effective Group Emails 00:35:15 - Example of a Power Paragraph 00:38:27 - Empathy in Communication 00:47:18 - Advice for Young Professionals KEY TAKEAWAYS: Lean communication involves stripping out stumbling blocks that prevent the recipient from understanding the message. Lean communication focuses on getting the message across quickly and concisely. Email is a common area where waste occurs in communication, such as unnecessary CCs and reply calls. Lean communication requires thinking about the value of the message and who truly needs to receive it. The length of an email should be kept concise, with a power paragraph summarizing the context, problem, and solution. Empathy and understanding the audience's pain points are crucial in lean communication. Lean leaders should also focus on effective communication and provide value to their teams. Face-to-face communication and presentation skills are important areas to develop for lean professionals. CONNECT WITH Geoff Weinstein: LinkedIn: https://www.linkedin.com/in/geoffweinstein Website: https://www.geoffweinstein.com/
As lean leaders, we understand that trust is a key component of an effective and efficient culture. George Dom spent years in high-performance environments where trust was not just a nice to have, but it was necessary to assure that the entire team succeeded – and survived! He has joined me at the Edges of Lean to share his insights into developing trust in every environment by being a high-trust leader. George Dom George Dom, founder of the High-Trust Leadership Network, is a former naval officer and aviator with extensive leadership experience. He has served in key positions in high-performance organizations, including commanding aircraft carrier fighter squadrons and leading air wings on the USS Dwight D. Eisenhower and USS John F. Kennedy. Dom has also been an instructor and pilot at the Navy Fighter Weapons School (Topgun) and commanded the Blue Angels flight demonstration squadron. Today, he is a respected business aviation manager, speaker, and leadership consultant to Fortune 500 corporations, private companies, and individuals. Dom believes that achieving high performance, both individually and collectively, requires High-Trust Leadership and Focused Engagement. This principle applies not only in sports, the military, and medical teams, but also in the business world. KEY TOPICS IN THIS PODCAST: 00:00:21 - George's Background and High-Trust Leadership 00:03:52 - The Importance of Trust in Organizations 00:08:15 - Building Trust Among Thousands of Crew Members 00:10:28 - The Five Questions of Trustworthiness 00:17:44 - The Second Pillar of Trust: Commitment 00:24:28 - The Fifth Pillar of Trust: Communication 00:26:55 - The Role of Debriefing in Continuous Improvement 00:32:23 - The Importance of Understanding Your Team 00:37:28 - The Debriefing Process and Vulnerability 00:39:50 - The Necessity of Clear Communication 00:43:16 - Adapting Connection in Remote Work Environments 00:44:51 - The Challenge of Remote Communication 00:47:56 - Ensuring Message Clarity and Reception 00:51:24 - The Impact of Trust Beyond Safety 00:52:16 - Advice for Young People Starting Out KEY TAKEAWAYS Trust is built on vulnerability, dependability, and mutual support in both aviation and business settings. Trust is a strategic imperative that requires continuous effort and attention. Trustworthiness is evaluated based on behavior, not just intentions. The five pillars of trust include character, commitment, competence, connection, and communication. Character involves walking the talk and living up to shared values. Commitment is about being present and leading through challenges. Competence is important but secondary to character and commitment. Connection is about understanding team members and building strong relationships. Communication is the key to ensuring understanding and clarity in interactions. Memorable Quotes From George Dom “Communication requires clarity, conciseness, and consistency.” CONNECT WITH George Dom LinkedIn:https://www.linkedin.com/in/george-dom-b67b207 Website: https://georgedom.com/
Iteration is the key to lean thinking and especially to lean design and lean product development. Brian Walch uses iteration to develop individual contributors into managers and managers into leaders. He joined me at the Edges of Lean to share his approach and how he has developed it independently of the Lean community. Brian Walch Brian Walch is a coach, consultant, and personal and professional development speaker. He started Shiftfocus Coaching and Consulting company to support managers and address the need for more great managers in the world. Brian has developed the Integrated Life Framework, a tool that aids practical self-awareness and promotes personal and professional growth. This framework has been beneficial not only to himself but also to others seeking success in their lives. Drawing on his expertise in people and systems, Brian develops effective tools and processes that drive change from within. KEY TOPICS IN THIS PODCAST: 00:00:00 Iterating leadership development through iteration. 00:05:06 Moving into project management. 00:11:58 Adapting to Agile Methodologies. 00:13:28 Agile and Scrum approaches. 00:19:46 Self-reflection and learning. 00:26:35 Insights on organizational change. 00:33:15 Shifting from criticism to learning. 00:34:37 Learning through experience and respect. 00:38:19 Investing in emotional intelligence. KEY TAKEAWAYS Iteration is crucial for improving leadership skills, while reflection enables self-assessment and adjustment in leadership approaches. Breaking down leadership development into modules helps individuals focus on specific areas of gradual growth. Implementing a structured iteration cycle facilitates continuous learning and improvement in leadership skills. Reflection promotes self-awareness, identifies areas for development, and enhances leadership effectiveness. Embracing continuous learning is essential for evolving as a leader and inspiring others. Developing emotional intelligence is crucial for effective communication, decision-making, and relationship-building. Cultivating meaningful connections provides guidance, opportunities, and valuable insights. Understanding and working effectively with people is the key to success in any field. Recognizing the value of individuals fosters a culture of collaboration, trust, and learning. Developing interpersonal skills and emotional intelligence enhances effectiveness and promotes positive work environments. Memorable Quotes From Brian Walch “Remember that it is always about people, and you should invest in emotional intelligence and develop and maintain your relationships with people." CONNECT WITH Brian Walch LinkedIn:https://www.linkedin.com/in/bwalch/ Website: https://www.shiftfocus.com/
Diversity, equity, and inclusion are words that have become politically charged. Kevin Wayne Johnson is a student of leadership and a leadership coach. He believes that DEI is a core component of great leadership and that all organizations benefit from leaders who value diversity, understand equity, and practice inclusion. To me, what he says resonates with the core principles of lean leadership. He joined me at the Edges of Lean to share his experience and his insights with us. Kevin Wayne Johnson Kevin Wayne Johnson, Founder and CEO of The Johnson Leadership Group, is a powerhouse in leadership development and executive coaching. With over 25 years of diverse experience in administration, leadership, coaching, mentoring, and training, Johnson customizes learning experiences to enhance efficiency, growth, awareness, and effectiveness. He is an 8-time bestselling author. He is also a former Chief of Staff for the United States Department of Defense, Johnson boasts a distinguished 34-year career spanning government and private sectors. He has spearheaded workforce development, organizational change, acquisition/procurement, customer service, and more at the Department of Defense headquarters in Fort Meade, MD. Notably, Johnson's leadership was pivotal in national initiatives like the National Performance Review for Procurement and Customer Service Reform during the Clinton Administration. KEY TOPICS IN THIS PODCAST: 0:03:38 - Kevin Wayne Johnson introduces himself and his career path 0:07:16 - Kevin shares examples of leadership in different cultures and the impact on people 0:10:54 - Discussion on the importance of listening and valuing others' input as a leader 0:14:32 - Definition and discussion of diversity, equity, and inclusion (DEI) 0:18:10 - The importance of diverse thoughts and opinions in decision-making 0:21:48 - The value of having a diverse team in meetings and decision-making 0:25:26 - Addressing the lack of diversity in a client's leadership team 0:29:04 - Approaching the conversation about diversity with a client 0:32:42 - The positive response when asking for different perspectives KEY TAKEAWAYS Diverse leadership cultivates innovation and better problem-solving by embracing varied perspectives and backgrounds. Fair treatment and equal opportunities are vital for creating an environment where all individuals can thrive, irrespective of their background. An inclusive environment, where everyone feels valued and heard, boosts morale and productivity by encouraging the best contributions from each person. Leadership with a servant's heart, characterized by respect, empathy, and compassion, sets a positive example for the team. Actively listening to team members fosters open communication and collaboration, signaling the value placed on their contributions. Embracing inclusive and participatory leadership approaches acknowledges the importance of diverse perspectives over traditional command and control methods. Addressing systemic barriers and biases within organizations is crucial for establishing equitable environments where everyone has an equal chance to succeed. Mentorship and coaching opportunities significantly enhance professional development for individuals starting their careers, aiding them in overcoming challenges effectively. Memorable Quotes From Kevin Wayne Johnson “Leadership with a servant's heart is about matching what we know with what's in our heart. It's about demonstrating respect, honor, value, empathy, and compassion as leaders.” CONNECT WITH Kevin Wayne Johnson LinkedIn: https://www.linkedin.com/in/kevinwaynejohnson Website: https://thejohnsonleadershipgroup.com/
Have you ever realized that in order to grow you need to step out into the unknown and do things you have never done before? Beate Chelette says that those times in your life and your career are necessary for growth and transformation – and that there are ways to navigate through them as a leader and as a human. She joined me at the Edges of Lean to talk about the courage to deliver transformation. Beate Chelette Beate Chelette is the Growth Architect and founder of The Women's Code. The company specializes in guiding organizations to an enhanced return on investment through Balanced Leadership. She is a highly accomplished entrepreneur, author, and expert at creating inclusive work environments. Beate has worked with notable clients such as Chevron and Merck, and her book "Happy Woman Happy World" has received international acclaim. Her journey from financial struggles to selling her photography business, has shaped her commitment to supporting women and helping them overcome professional challenges. Beate's expertise and personal story inspire others to achieve success and fulfillment in their careers. KEY TOPICS IN THIS PODCAST: 00:01:12 - Beata's background and becoming the Growth Architect 00:03:06 - The transformational journey of professional careers 00:05:46 - The continuous process of self-improvement for leaders 00:10:24 - The importance of clarity and decision in growth 00:17:01 - Framing difficult conversations and uncovering real questions 00:18:05 - The importance of inquiry and understanding in leadership 00:20:14 - Making decisions with confidence and trust 00:22:16 - Clarifying decisions and understanding motivations 00:30:13 - Understanding the true intent behind questions 00:31:50 - The power of framing in leadership and communication 00:40:12 - The Misconception of the 'Wait and See' Approach 00:46:10 - Embracing Failure as Part of the Growth Process KEY TAKEAWAYS Continuous improvement involves growth, transformation, and navigating through different stages in one's career. Transformational journeys require leaders to step out of their comfort zones and embrace change. The process of architecting growth involves developing strategies, systems, and processes to achieve goals. Difficult conversations require framing, understanding underlying motives, and asking the right questions. Leaders must be open to continuous learning and self-improvement to lead effectively. The journey of growth and transformation is ongoing and requires constant improvement. Leaders must let go of old ways and embrace new skills and perspectives. Purpose-driven individuals are often more fulfilled and successful than those focused on money. Memorable Quotes From Beate Chelette "Success is driven by what we internally expect and what we allow ourselves to receive." CONNECT WITH Beate Chelette LinkedIn:https://www.linkedin.com/in/beatechelette Website: https://thewomenscode.com/about/ Website: https://beatechelette.com/
I wish I was perfect! Wouldn't it be great to simply not make any mistakes? In the practice of Lean, we try to mistake-proof our processes and build on our previous learnings to prevent mistakes. And yet, we know that we learn so much from mistakes, and Mark Graban has been exploring with different people how they have benefited from their mistakes. He joined me at the Edges of Lean to share his insight on what he has learned from those conversations and his new book, "The Mistakes that Make Us." Mark Graban Mark Graban is an internationally recognized consultant, author, speaker, and entrepreneur with expertise in Lean management, continuous improvement, and people-centered leadership. He has authored several books and hosts the My Favorite Mistake podcast. His work spans various industries, such as improving customer or patient experience, developing leaders and employees, and building more adaptive organizations. He emphasizes the importance of psychological safety, problem-solving, and employee engagement. KEY TOPICS IN THIS PODCAST: 00:02:31 The mistakes that make us. 00:06:12 The mistakes and their consequences. 00:12:02 The systemic problems and workplace culture. 00:14:58 Healthcare culture and nurses. 00:21:38 Creating a culture of learning from mistakes. 00:24:17 Internal barriers and privilege. 00:29:08 Cultivating a culture of learning and innovation. 00:35:13 ADHD diagnosis and treatment. 00:37:18 The causes of anxiety and ADHD. 00:47:04 The mistakes and learning from them. KEY TAKEAWAYS Learning from mistakes is an essential part of personal and professional growth. Mistake-proofing processes are the keys principle in Lean methodology, but mistakes still happen. Fear and futility are two main reasons employees choose not to speak up about mistakes in the workplace. Leaders play a significant role in shaping the culture of an organization. Mistake-proofing is particularly important in healthcare to protect patients from harm and prevent frontline workers from being blamed for systemic mistakes. Culture exists whether it is intentionally accepted or not. Individuals may face different barriers to admitting mistakes, such as societal expectations, privilege, or past experiences. Lean practices can provide structure and support for individuals with ADHD or similar challenges, as they offer tools and methods for focusing attention and prioritizing tasks. Memorable Quotes From Mark Graban “When leaders are able to lead by example, modeling those behaviors, that opens the door for their employees to follow their lead. And then when that gets rewarded by leaders instead of being punished, now you start getting into more that virtuous cycle of strengthening building and sustaining that culture.” CONNECT WITH Mark Graban LinkedIn: https://www.linkedin.com/in/mgraban/ Twitter: https://x.com/MarkGraban?s=20 Website: https://www.markgraban.com/ Buy his book at: https://a.co/d/dVguh9A
When I say there are many different flavors and styles of continuous improvement, Design for Six Sigma is the type of style and flavor variation I am thinking of. Product development is hard to achieve. It is also expensive, as almost every company has a graveyard of product development failures. Kris Stokes teaches organizations and people the principles of Design for Six Sigma, and he says that product development success takes rethinking many of our assumptions about what we know, how we know it, and most importantly, identifying our hidden assumptions. He joined me at the Edges of Lean to share his knowledge with us. Kris Stokes Kris Stokes is a Principal Consultant at Geisys Ventures, specializing in product development and process optimization. With a Ph.D. in Organic Chemistry from MIT, he brings extensive experience in the plastics industry. In addition to his professional role, Kris is passionate about education and teaches classes in Plastics Recycling and 3D printing at the University of Wisconsin-Madison. His commitment to sustainability and innovation has made him a respected figure in the field. KEY TOPICS IN THIS PODCAST: 00:03:00 Kris Stokes' background and entry into Design for Six Sigma 00:04:52 Key insights from learning Design for Six Sigma 00:06:11 The power of designed experiments vs first principles 00:07:47 Interaction effects in designed experiments 00:09:49 Implementing DFSS and dealing with assumptions 00:12:17 Documenting and sharing DFSS knowledge 00:13:56 DFSS scorecards for knowledge transfer 00:17:46 Learning from manufacturing operators 00:18:08 Understanding historical process performance 00:25:48 Design step and qualitative specifications 00:28:15 Designing tests for qualitative specifications KEY TAKEAWAYS DFSS focuses on identifying and designing out variability before products reach customers to reduce costs Designed experiments allow testing multiple variables at once to understand interactions and eliminate variables Understanding manufacturing processes, operators, and variability sources is critical for ease of production Documentation and sharing knowledge gained from experiments is challenging but important Scorecards are an effective way to document processes for knowledge transfer to manufacturing Doing the most critical experiments as early as possible is significant in Lean product development Ranking questions to answer the most important ones first can reduce late losses Forcing failures on the tiniest scale possible through testing helps speed development Staying curious and avoiding assumptions are the key, as unspoken things often cause problems CONNECT WITH Kris Stokes Website: https://airacad.com/ Website: https://www.geisysventures.com/ Linkedin: https://www.linkedin.com/in/kris-stokes
Here at the Edges of Lean, we've had a lot of conversations about leadership, with leaders who are practicing Lean and with leaders who are not Lean practitioners but are acknowledged as great leaders. There have been so many incredible insights and tips to learn from. However, I believe lean leadership differs from other types of leadership. Kathy Hadizadeh says that lean leaders need to bring their humanity to work with their teams, and she joined me at the Edges of Lean to share her insights. Kathy Hadizadeh Kathy Hadizadeh founded Heart Mind Tuning, a coaching agency focused on human capital performance in Los Angeles. With over 15 years of experience as an IT executive, she specializes in leadership development, emotional intelligence, and coaching accessibility. Kathy's methods amplify leaders' effectiveness and foster innovation in teams, drawing on her expertise in systems thinking and mind-body connection. KEY TOPICS IN THIS PODCAST: 00:01:31 - Kathy's Background and Path to Leadership Coaching 00:04:17 - The Human Aspect of Leadership 00:07:53 - Creating a Safe Space for Employees 00:10:18 - Leaders' Reactions to Employees' Issues 00:13:48 - Kathy's Personal Journey with Grief and Leadership 00:17:29 - The Process of Self-Reflection and Growth 00:21:56 - Therapy vs. Coaching in Leadership Development 00:26:28 - Common Themes in Leadership Challenges 00:30:23 - The Impact of Coaching on Executive Presence 00:36:22 - The Role of Performance Reviews in Leadership 00:38:02 - Adapting Leadership to Employees' Crises 00:41:45 - Managing Teams During Global Crises 00:45:54 - Navigating Political and Social Divisions as a Leader 00:52:30 - Advice for Young Leaders Starting Out 00:53:24 - Closing Remarks and Acknowledgments KEY TAKEAWAYS Lean leaders need to bring their humanity to work with their teams. Lean leaders understand that employees are humans with personal lives and emotions. Boundaries between personal and work life should be respected, but there should also be a safe space for employees to share if it affects their work. Lean leaders should adopt a coaching mindset, listening, observing, and asking questions rather than trying to solve every problem. Leaders should do their inner work and self-reflection to understand their reactions and behaviors. Leaders should be aware of their challenges and traumas to be empathetic and supportive of their employees. Coaching and therapy serve different purposes, and leaders should be aware of when to refer employees to therapies for emotional work. Executive presence is an important quality for lean leaders to develop; it includes confidence, charisma, and inspiring others. Memorable Quotes From Kathy Hadizadeh “Lean leaders listen, observe, and ask questions instead of trying to solve every problem.” CONNECT WITH Kathy Hadizadeh LinkedIn: https://www.linkedin.com/in/kathyhadizadeh/ Website: https://heartmindtuning.com/ Instagram: https://www.instagram.com/heart.mind.tuning/?hl=en
Continuous Improvement and Your Legacy with Jann Freed Have you ever thought about your legacy? Jann Freed says that whether we think about it or not., we create our legacies daily. She has written a book about creating and leaving behind a powerful and meaningful legacy and joined me at the Edges of Lean to help us all be more intentional about the legacies we are creating. Her new book is Breadcrumb Legacy. Jann Freed Freed is a certified Sage-ing Leader, TEDx speaker, and adjunct professor at The University of Iowa, and she provides valuable insights and candid advice on purpose, leadership, and change, appealing to an audience seeking personal and professional development. Dr. Jann Freed, a successful leadership consultant and author of five books, recently published Leading with Wisdom: Sage Advice from 100 Experts, emphasizing the importance of keeping our egos in check to become a strong leader. Her new book, Breadcrumb Legacy: How Great Leaders Live a Life Worth Remembering, offers practical guidance for leaving a meaningful legacy based on in-depth interviews with leaders. KEY TOPICS IN THIS PODCAST: 00:04:50 Embrace aging, embrace life. 00:13:21 Our legacies were born through daily actions. 00:21:09 Deliberate gratitude leaves a lasting impact. 00:24:17 Continuous improvement is about people. 00:28:17 Ego hinders organizational learning. 00:30:54 Providing feedback and trust are essential. 00:41:18 Be a leader worth following. 00:41:35 Respect the elders and make the boss's job easier. KEY TAKEAWAYS Legacy comes through small, intentional actions taken daily. It is not just about the big moments. Leaders should focus on making a positive impact and influencing others daily. Controlling our egos is vital for avoiding toxic behaviors and leaving a positive legacy. Creating an environment of trust is essential for leaders to receive honest feedback for improvement. Legacy work is one of the main pillars of becoming a sage. Continuous improvement in organizations is about people improving and working together to make things better. Memorable Quotes From Jann Freed "Legacy is about leaving a lasting impact on the world." CONNECT WITH Jann Freed Find her book: https://jannfreed.com/ Website: https://jannfreed.com/ LinkedIn: https://www.linkedin.com/in/jannfreed/ Youtube: https://www.youtube.com/@jannfreed Twitter: https://twitter.com/JannFreed
As a lean leader, I have facilitated countless meetings and events. Truth be told, I am a messy and disorganized note-taker with dreadful handwriting! So, I have significant respect for the people who can record the work and results of a meeting in graphic form. Ashton Rodenhiser is an experienced graphic communicator, and she joined me at the Edges of Lean to share her story and give us some ideas about bringing more images into how we capture meetings. Ashton Rodenhiser Ashton Rodenhiser is a passionate creative entrepreneur advocating for drawing as a thinking tool accessible to all, regardless of their drawing abilities. Through her company, Mind's Eye Creative Consulting, she has been dedicated to helping people communicate their ideas through graphic recording and graphic facilitation. With over 2,500 presentations brought to life, Ashton has demonstrated the power of visually capturing notes for improved recall and a rich connection with information. Ashton enjoys quality time with her family in rural Canada when she is not working. KEY TOPICS IN THIS PODCAST: 00:00:29 Drawing can enhance meeting capture. 00:08:09 Embrace the imperfection of creativity. 00:14:52 Graphic recording is accessible and efficient. 00:17:30 Visual storytelling is accessible to everyone. 00:25:55 Graphic facilitation empowers diverse voices. 00:27:58 Tangible paper creates memorable experiences. 00:33:17 Importance of transparent communication. 00:39:07 Value lived experiences in forming opinions. 00:44:45 Explore unique job opportunities through research and networking. KEY TAKEAWAYS Graphic recording and facilitation can be powerful tools for capturing and communicating the work and results of meetings and events. The imperfection of graphic recording allows everyone to see and connect with their wisdom and knowledge. Graphic recording can be a powerful way to make people feel heard and seen uniquely. Creating simple drawing elements like lines, squares, and circles can elevate information and highlight key concepts. Words are essential in graphic recording to capture the content and ensure the group's ideas are honored. Graphic recordings can be used as a living document, with people writing on them and adding sticky notes to keep the conversation going. The purpose of graphic recordings is to capture the conversation in time and facilitate ongoing dialogue and action. Memorable Quotes From Ashton Rodenhiser "Bringing more images into how we capture meetings can tell a story and enhance understanding." CONNECT WITH Ashton Rodenhiser Find her book: https://amzn.eu/d/b6moElC LinkedIn: https://www.linkedin.com/in/ashtonrodenhiser/?originalSubdomain=ca Youtube: https://www.youtube.com/channel/UC8egQ9KvwCLN8uAJN_OZJdg Twitter: https://x.com/MindsEyeCCF?s=20
As lean leaders, we talk about feedback a lot. We know that feedback is important, and if you are like me, you crave it – so that we can improve! But let's face it, it's not always effective or helpful. Carole Stizza has researched the topic of feedback, and she says that there's a lot to improve! She joined me at The Edges of Lean to share her insights. Carole Stizza Carole, an industrial organizational psychologist with a passion for leadership, has faced numerous challenges, including frequent relocations due to being a military spouse, multiple car accidents, and a frightening cancer diagnosis. These experiences have shaped her perspective on life and success, emphasizing the importance of emotional intelligence, resilience, and positive intelligence. Carole now shares her insights with clients and audiences, guiding them toward becoming exceptional leaders and finding their path to meaningful success. When not working or spending time with her family, she enjoys hiking and cycling in the mountains of Colorado. KEY TOPICS IN THIS PODCAST: 00:00:25 Improve feedback for continuous improvement. 00:09:30 Insight is about growth. 00:14:00 Ask for perspective, recognize, and communicate effectively. 00:21:16 Set up conversations for success. 00:24:12 Assessment drives growth and efficiency. 00:33:19. Language is vital for growth. 00:36:53 Effective communication requires active listening. 00:45:23 The power of asking questions. KEY TAKEAWAYS Feedback is often seen as negative and can be ineffective or unhelpful. The traditional approach to feedback, such as annual performance reviews, is outdated and does not yield the desired results. Harvard research suggests that asking for feedback is more effective than giving feedback. Asking for insights helps to create a safe space for conversation and connection. The brain constantly seeks information on what is going well and where there is room for growth. Social media has tapped into the human desire for recognition and growth. The key to effective feedback conversations is to be clear, specific and focused on one thing at a time. Memorable Quotes From Carole Stizza "Our brain wants to know what we are doing right so we can keep and honor it. We do not throw it out with the bathwater. And we want to know where to grow next.” CONNECT WITH Carole Stizza LinkedIn: https://www.linkedin.com/company/carole-stizza-relevant-insight Website: https://www.relevant-insight.com/ Facebook: https://www.facebook.com/relevant4you
Do you know what your core values are? Have they changed during your life as you grew, gained experience, and broadened your perspectives? Some people are very clear about their core values, while others are not or wonder if they need re-examining. Johnson's work centers on supporting people, especially women, as they define and align with their core values. She joined me at The Edges of Lean to share her insights. Andrea Johnson Andrea Johnson is a coach and mentor who empowers executives and founders to lead authentically and confidently. She makes a positive impact on their lives, organizations, and communities. As an adoptive parent who grew up internationally, Andrea understands the importance of mental and physical wellness and the need for emotional resilience. She discovered that uncovering and understanding her Core Values was crucial to her growth, and now she helps her clients do the same. Andrea specializes in working with leaders who feel stifled and unsatisfied with their current level of influence. Her passion lies in equipping female leaders to redefine the culture by trusting their critical thinking, imaginative creativity, and leadership skills. KEY TOPICS IN THIS PODCAST: 00:08:57 Leadership is about growing people. 00:11:13 Embrace your big personality. 00:11:35 Childhood leadership memories. 00:17:27 Core values guide our actions. 00:23:05 Coaching skills are essential in lean management. 00:26:08 Curiosity is a key for coaching. 00:29:30 The power of critical thinking. 00:31:25 Understanding personal beliefs and values. 00:38:36 Trust yourself, you have got this. KEY TAKEAWAYS Core values and their importance in personal growth The journey of defining and aligning with core values Supporting women in discovering and embracing their core values The impact of core values on leadership development The relationship between core values and communication styles (DISC) The power of intentional optimism in personal and professional life The significance of standing tall and owning beliefs and values The importance of developing critical thinking skills Trusting oneself and embracing personal values as a foundation for success Memorable Quotes From Andrea Johnson "Trust yourself because you know your core values even though you have not named them.” CONNECT WITH Andrea Johnson LinkedIn:https://www.linkedin.com/company/the-intentional-optimist/ Podcast:https://intentionaloptimists.buzzsprout.com/share Website: https://www.theintentionaloptimist.com/
Catherine Chabiron is an expert in lean management and an author. She recently wrote a book called Learning to Scale at the Theodo Group, which describes how a company faced with dramatic growth used lean thinking to avoid what Catherine calls Big Company Disease. She joined me at the Edges of Lean to discuss what she learned when she went to the Gemba with this company and its founders. Catherine Chabiron Catherine is an accomplished Lean executive coach in France and plays a significant role in leading the Lean Service community at Institut Lean France. She is also a renowned author and teacher, specializing in problem-solving and sharing her experiences from Gemba walks in lean companies through her publication Notes from the Gemba on Planet Lean. With 40 years of experience, Catherine is considered a Lean Management Sensei. She has authored numerous books and articles on lean methodology, focusing on helping companies transform their culture and enhance employee engagement to adapt to growth challenges. KEY TOPICS IN THIS PODCAST: 00:00:11 Lean management drives rapid growth. 00:05:42 The differences between Lean vs Agile in software development. 00:08:10 Why is it important to focus on the customer and not just process in growth situations? 00:13:51 Flexibility is the key in processes. 00:24:02 The importance of employee engagement and problem-solving skills. 00:25:00 Lean principles drive company success. 00:28:21 The need to keep learning as a leader. 00:29:03 Continuous learning drives organizational improvement 00:35:20 The importance of visiting the gemba. KEY TAKEAWAYS Lean management can help companies avoid the big company disease that often occurs with rapid growth. Agile and Lean are complementary approaches, but Agile alone may not address all the challenges of scaling a company. Leaders should ask about normal and abnormal conditions to encourage problem-solving and learning. Talent can be identified by the quality of the countermeasures proposed by employees to address problems. Scaling a company requires a balance between challenge and competence to drive growth and development. Watching and observing the actual work happening in the company is essential for understanding the challenges and opportunities for improvement. Memorable Quotes From Catherine Chabiron "Identify talents when you visit by looking at the quality of the countermeasures they propose.” CONNECT WITH Catherine Chabiron LinkedIn:https://www.linkedin.com/in/catherine-chabiron Twitter:https://x.com/CathChabiron?s=20 Book: https://www.amazon.com/Learning-Scale-Theodo-Group-resilient/dp/2958357023
Robert Indries started his career as an engineer and has taken that scientific and analytical approach into his successful entrepreneurial business career. The general belief is that engineers are not good at the people stuff, but Robert turns that idea on its head. I was curious how he used his learnings as he built his businesses to understand better how to help his clients. He joined me at the Edges of Lean to generously share his insights. Robert Indries Robert Indries, an entrepreneur and strategist, began his journey in a small Romanian town. With humble roots, he adopted the belief: "You can achieve anything, no matter where you are now." Earning his master's degree in information technology project management, Robert built an 8-business empire generating seven figures annually. He traveled and visited 17 countries and spoke to thousands of people in 3 languages. Robert has accumulated over 500 million USD in client business value and delivered over 200 projects across 19 sectors and industries. KEY TOPICS IN THIS PODCAST: 00:01:59 Pursuing engineering at a young age. 00:06:19 Thinking like an engineer. 00:10:05 Reality vs Utopia. 00:13:17 Four types of personalities. 00:16:08 Our natural and adaptive selves. 00:25:03 Focusing on others to win. 00:29:01 Ethical business recommendations. 00:30:32 Taking midday naps at work. 00:34:03 Taking productive breaks. 00:40:19 De-risking their business is the best thing you can do as a consultant. 00:42:28 The value of building a brand. 00:46:37 Stop thinking people should be. 00:49:06 Accepting people for who they are KEY TAKEAWAYS The importance of continuous improvement in business The role of engineering mindset in business success Understanding and working with different personality types The power of listening and being customer-focused The value of data-driven decision-making Balancing personal and professional goals as a leader The impact of inclusivity and diversity in the workplace The benefits of taking breaks and prioritizing self-care Using data to identify areas for improvement in marketing, sales, HR, and finance The importance of testing and adapting strategies for optimal results Memorable Quotes From Robert Indries "If the mission is important enough, you will find a way to work with anyone." CONNECT WITH Robert Indries Website: https://robertindries.com/ LinkedIn:https://www.linkedin.com/in/robertindries Facebook: https://www.facebook.com/RobertIndriesOfficial?_rdc=1&_rdr Twitter: https://twitter.com/robertindries
When I coach and consult, I focus on my clients and their goals and needs. This raises an important question: where am I in that relationship? Katarina Polonska believes that coaching that is successful for the client requires the coach to be connected to herself and that doing so creates energy and strength for the coach. She joined me at the Edges of Lean to share her insights and how she helps her clients connect to themselves. Katarina Polonska Katarina Polonska is a transformation coach specializing in relationships. Katarina helps people connect better to themselves so they can connect better to others. In addition, Katerina has a master's degree in gender dynamics from the University of Oxford and has a background in behavioral science and organizational psychology. She is also a mindfulness teacher. Katerina has experienced overcoming challenges and finding her purpose, which led her to become a coach and help others in their journeys of self-discovery and connections. KEY TOPICS IN THIS PODCAST: 00:04:04 The difference between therapy and coaching 00:08:26 Having a connection to self is essential. 00:15:27 Listen to your inner voice. 00:17:11 The effect of the disconnection from body and intuition. 00:19:21 Conditioning and vulnerability in women 00:21:43 Conditioning of women's bodies. 00:23:04 Anorexia and societal expectations 00:27:20 Connect with your body's wisdom. 00:34:34 Curiosity leads to breakthroughs. 00:37:17 Build self-trust through action. 00:42:56 Reclaim self-trust and listen to intuition. KEY TAKEAWAYS Building a connection to oneself is essential for personal growth and success. Connecting to oneself creates energy and strength, benefiting the individual and their clients. Coaching can complement therapy by focusing on the present moment and future goals. Coaching helps individuals integrate their past learnings into their current lives. The coaching process involves connecting to oneself and being present in the moment. Mindfulness practices, such as body scans and grounding exercises, can help individuals connect with themselves. Curiosity is a powerful tool for exploring and understanding one's emotions and reactions. Taking micro actions based on gut instincts can help build self-trust and strengthen the connection to oneself. Building trust in oneself is crucial for making decisions, solving problems, and achieving personal and professional goals. Memorable Quotes From Katarina Polonska "The best relationships we can build all start with a solid relationship to our core being and who we are." CONNECT WITH Katarina Polonska Website: https://www.katarinapolonska.com/ LinkedIn: https://www.linkedin.com/in/katarina-polonsky/
I hope you are a voter! It is such an important civic responsibility. As a continuous improvement professional, have you ever thought about improving the election process to help make everyone confident that elections are secure and fair? Kerry L. Bass has. He is here to share his insight and tell us about some vital continuous improvement work happening in the US around our election process. Kerry L Bass Kerry Bass is the CEO and founder of Potential To Reality Consulting, specializing in organizational transformation, operational excellence, and change management. For over 25 years, Kerry has been leading and supporting transformation and organizational change for governmental agencies. In addition, he has been bringing changes in commercial and not-for-profit enterprises. Kerry Bass has received a Master of Business Administration from the Goizueta School of Business at Emory University. Bass has attained a Lean Six Sigma Master Black Belt Certification as instructed by Dr. Gregory Watson and holds a Project Management Professional certification from PMI. KEY TOPICS IN THIS PODCAST: 00:05:18 The complexity of election systems 00:12:58 Quality is multi-level and customer-focused. 00:20:19 Election integrity and voter accessibility. 00:21:22 Improving election accessibility is crucial. 00:31:23 Technology can increase voter acceptance. 00:33:11 Management of registration records. 00:38:29 Improving election processes and integrity. 00:42:42 Continuous learning is essential. KEY TAKEAWAYS Voter participation and civic responsibility are highly significant in the election. Voter expectations include fair elections, accurate vote counting, and the prevention of ineligible voters from casting ballots. Throughput and accessibility are critical factors in improving elections, such as reducing wait times and ensuring equitable access to polling places. Technology, such as electronic voting systems and ballot tracking, can enhance transparency and help voters that their votes are there. Elections in the US are run differently from state to state, with each state responsible for administering its elections. The complexity and lack of familiarity with the election process contribute to a lack of trust in election results. Memorable Quotes From Kerry L Bass "The right to vote is key to the fundamental operations of democracy." CONNECT WITH Kerry L Bass Website: https://makingitreality.com/ LinkedIn: https://www.linkedin.com/in/kerrylbass/
Ep Success requires expertise, and today's work world requires leaders to lead beyond their areas of personal skills. Wanda Wallace calls this “spanning” leadership, and she works with leaders to build their success in leading across functions and domains where they have little expertise. Wanda is the author of "You Can't Know It All: Leading in the Age of Deep Expertise.” She joined me at the Edges of Lean to share her insights and discuss why spanning leadership is vital for lean leaders. Wanda Wallace Dr. Wanda T. Wallace is a renowned leadership coach, facilitator, and speaker with extensive expertise in guiding executives and organizations to improve performance through enhanced communication and collaboration. As managing partner of Leadership Forum, she works closely with clients to foster more effective leadership conversations, break down silos, and build high-functioning teams. With over 25 years of experience spanning corporate, government, and nonprofit sectors, Dr. Wallace is a highly sought-after advisor on critical issues around leadership development, organizational change, cross-boundary collaboration, and diversity and inclusion. She holds a doctorate in organization development and has coached over 100 executives to expand their influence. KEY TOPICS IN THIS PODCAST: 00:02:04 Better conversations lead to success. 00:03:02 Conversations between leaders and followers. 00:09:27 Blend expertise and Spanning Leadership. 00:13:33 Leaders must be curious. 00:19:26 Build trust through effective communication. 00:22:27 Hub and spoke model limitations. 00:28:40 Listen and understand before responding. 00:30:02 Finding common ground in negotiations 00:32:57 Respect and effective communication matter. 00:39:57 Embrace discomfort for growth. 00:43:38 Find your satisfaction. KEY TAKEAWAYS Success in today's work world requires leaders to lead beyond their areas of personal expertise. Spanning leadership, as coined by Wanda Wallace, is the ability to lead across functions and domains where leaders have little expertise. Effective conversations involve dialogue and back-and-forth conversations, rather than one-way communication or giving orders. Conversations between peers can be challenging, but it is crucial to collaborate and overcome roadblocks to achieve productive outcomes. Spanning leadership requires leaders to understand enough about different domains to have effective conversations and remove roadblocks for their teams. Building trust, asking open-ended questions, and finding common ground are the key elements of successful conversations and effective spanning leadership. Memorable Quotes From Wanda Wallace "There is no growth in comfort and no comfort in growth." CONNECT WITH Wanda Wallace Website: https://www.wandawallace.com/ Instagram: https://www.instagram.com/wandatwallace/ Twitter: https://twitter.com/AskWanda Youtube: https://www.youtube.com/channel/UCeOHP2j2KfeQjQpdHZsVbWA LinkedIn: https://www.linkedin.com/in/wanda-wallace-028a798/ Book: https://www.harpercollins.com/products/you-cant-know-it-all-wanda-t-wallace?variant=3211639360720
Sam Drauschak is a leader in Process Science – his work is to help organizations achieve maximum efficiency in business processes and energy flow. He has even developed a universal process mapping language adopted as the standard for multiple large enterprises globally. Sam joined me at the Edges of Lean to share his insights on process science in the digital age and life in an RV. Sam Drauschak Sam Drauschak is the Co-founder and Chief Process Scientist at Truvle, where he leads a team focused on reducing business waste through innovative tools, software, and expert content based on biological efficiency systems. With over a decade of management consulting experience and certifications in Lean, Six Sigma, and Project Management, Sam has worked with major global companies and Silicon Valley clients to simplify and improve operations. Sam is also the author of "Becoming a Conscious Business" and developed the Truvle Mapping Language, adopted by companies worldwide. Sam Drauschak has been featured at institutions like IIBA and Columbia for his expertise in process improvement, cost reduction, and operational redesign. In addition, he was recognized in Top 100 Magazine for his contributions to process mapping. KEY TOPICS IN THIS PODCAST: 00:02:03 Process science applies the scientific method. 00:06:19 Processes exist everywhere, even in digital services. 00:09:50 Updating process improvement principles. 00:10:13 Process science for virtual companies. 00:14:20 Process mapping is crucial post-COVID. 00:19:23 Impact of human dynamics. 00:20:10 Human dynamics are crucial in process mapping. 00:23:38 Understanding human dynamics in processes. 00:25:18 Clean process maps can be deceptive. 00:31:23 Process language empowers organizations. 00:37:35 Diversity and travel enhance professional growth. KEY TAKEAWAYS Process science studies processes and systems in the business world approached with the scientific method and rigor. Process science involves studying things in motion, including how energy flows through processes. Many companies struggle with implementing new technology, cost overruns, and process improvement. Process mapping should include the human dynamics of the process, capturing interactions between people, and understanding the politics and drama involved. Traveling and experiencing different cultures and environments can enhance a consultant's understanding of people and their processes, making them more effective in their work. Practical process work requires open and honest conversations with people to understand their perspectives and behaviors within the process work. Governance and decision-making processes are important aspects of process science. Memorable Quotes From Sam Drauschak “The more you can learn about different customs, cultures, and types of people, the more you can relate to their struggles, resistance, and engagement at work.” CONNECT WITH SAM DRAUSCHAK Website: https://www.truvle.com/ LinkedIn: https://www.linkedin.com/in/samdrauschak/ Book: https://www.amazon.com/Becoming-Conscious-Business-Through-Science-ebook
Kevo, a full-time artist who is also a painter, film, and theater producer, and art teacher, joins me here at The Edges of Lean to share his inspiring story of overcoming a troubled childhood, jail time, and a gunshot wound to pursue his passion for art. There is a lot to consider in this conversation for all of us in the continuous improvement world. Kevo Kevo, a native of Houston, Texas, is a multifaceted artist with a Master of Fine Arts degree. His creative endeavors encompass a wide range of mediums, including painting and theater production, shining a spotlight on the complexities of race and the human experience. Leading the charge in the artistic realm, Kevo serves as the director of Kevo Arts Studios, a nonprofit organization dedicated to promoting and nurturing the arts. In addition to his role in the nonprofit sector, Kevo imparts his wisdom and expertise as a professor at a prestigious college, boasting an impressive decade-long career as the proprietor of a thriving tattoo studio. KEY TOPICS IN THIS PODCAST: 00:01:56 Overcoming a troubled childhood. 00:04:32 Starting a tattooing career. 00:10:23 The foundation of art. 00:14:24 Genuine care and encouragement. 00:17:11 Leaving toxic friendships behind. 00:23:06 Believing in your potential. 00:26:00 Unexpected discoveries while running. 00:29:30 African American artists. 00:37:37 Comparing the holocaust and slavery. 00:41:08 Perception of African Americans. 00:44:25 Shifting mindset for personal growth and development. KEY TAKEAWAYS Changing mentality and taking responsibility are more impactful than dwelling on negative aspects. Surrounding oneself with the right people is crucial for personal growth and well-being. Changing oneself may require adapting to fit in with new people and leaving behind those who cannot adapt or do not want to change. Personal change can impact the people around you, whether in the workplace, home, or social circles. Personal growth and improvement can inspire and motivate others to do the same. It is vital to consider that behavior and actions can influence others professionally and personally. Being mindful of the impact one has on others and striving to be a positive role model can create a ripple effect of positive change. Memorable Quotes From Kevo Aregbe “Educate your children about the harsh realities of life because the people in power cannot be relied upon to do so." CONNECT WITH Kevo Aregbe Website: https://www.artbykevo.com/ LinkedIn: https://www.linkedin.com/in/kevo-aregbe-b33ab955/ Youtube: https://www.youtube.com/@KevinAregbe Instagram: https://www.instagram.com/Kevoarts/
Katherine McCord was the little girl who played HR rather than princesses, and when other kids were selling lemonade, she sold shares in her imaginary "company". She even fired her mother when she was five years old. Katherine, a physically and neurodiverse woman, built her career on inclusive innovation in People Operations and HR Tech. She lives by the motto that difference is not a deficit and is here to share her insights on how lean practitioners can understand and support people with hidden disabilities. Katherine McCord Katherine is a champion of inclusion and innovation in human resources. As a neurodiverse and physically diverse woman, she has built her career on the philosophy that difference is not deficient. In 2014, Katherine founded her national people operations consulting firm, Titan Management. In 2021, she disrupted the HR tech space by creating the first fully accessible, bias-mitigating applicant tracking system that removes resumes and highlights company diversity. An energetic and interactive speaker, Katherine has been featured at well-known conferences, such as Web Summit, HR Disruptor, SHRM, and the London School of Business. At the stage, she blends entertainment with education to provoke thoughtful reflection and motivate change. She is bringing her trademark spice! KEY TOPICS IN THIS PODCAST: 00:01:35 - Hidden disabilities are mostly not seen or misunderstood. 00:09:56 - Inclusion is simple and beneficial. 00:11:01 - Build psychological safety for inclusivity. 00:16:14 - The hiring process needs improvement. 00:21:48 - Revamp the hiring process for inclusion. 00:27:37 - Inclusion drives talent and profits. 00:35:16 - DE&I leaders should be flexible, global, and growth-oriented. 00:36:45 - Flexibility and communication are key. 00:43:20 - Understand and support diverse employees. 00:48:45 - Break ego, respond in curiosity. KEY TAKEAWAYS Disability inclusion encompasses a wide range of disabilities, including invisible disabilities, and involves legal, medical, and social aspects. Neurodiversity refers to the different ways the body and mind process information and stimuli, and it has conditions such as autism, ADHD, and dyslexia. Intersectionality refers to the coexistence of different human elements, such as race, gender, and disability, and it is vital to consider the unique experiences and needs of each individual. Presenting psychological safety is crucial in fostering an environment where people can feel safe to disclose their needs and ideas without fear of repercussion. Companies should focus on building inclusive hiring processes that set candidates up for success and consider accommodations that are often low-cost or free. Disability inclusion in the workplace can lead to healthier, happier employees, increased productivity, innovation, and customer satisfaction. DE&I (Diversity, Equity, and Inclusion) concepts are gaining traction in the business world, but there may be challenges in justifying the role of DE&I professionals and implementing inclusive practices. Effective communication and flexibility are keys in working with individuals with different abilities and disabilities, and it is vital to create symbiotic teams that leverage strengths. Memorable Quotes From Katherine McCord “When your humans are comfortable, they can do their job better." CONNECT WITH Katherine McCord Website: https://www.titanmanagementusa.com/ LinkedIn: https://www.linkedin.com/in/katherine-mccord-093bb343/ Youtube: https://www.youtube.com/channel/UCDH88heZK21pHbo_aYt-sgA
Hey, this is The Edges of Lean's 100th episode! So I'm starting today with a message of gratitude to all of my listeners. Thank you for your support of the Edges of Lean! And if you are a listener who would like to tell your story on the Edges of Lean, reach out to me on LinkedIn! Zach White is an engineer, like many lean and continuous improvement professionals. He is here to share his story of discovering that his technical engineering knowledge was insufficient to help him have a successful career and a fulfilling lifestyle. Zach learned a lot in his journey from burnout to happiness, and now coaches engineering leaders in engineering their jobs and lifestyles. Zach White Zach White, is the Founder & CEO of OACO, a career coaching firm for engineering leaders, since July 2019. He is also the host of The Happy Engineer, the #1 podcast for engineering leadership. Previously, Zach spent over 11 years at Whirlpool Corporation in various roles, such as Senior Product Marketing Manager. Zach graduated from Purdue University with a B.S. in Mechanical Engineering in 2008. He went on to do his M.S. in Mechanical Engineering from the University of Michigan in 2011. KEY TOPICS IN THIS PODCAST: 00:02:31 - Creating success in a balanced way. 00:03:50 - Coaching is a leadership skill. 00:09:10 - The people side of engineering. 00:13:01 - Work-life balance 00:18:20 - The Women's challenges in the workforce. 00:20:11 - Authenticity and self-discovery. 00:24:00 - Coaching vs. therapy. 00:27:45 - Stepping into the unknown. 00:32:09 - Ongoing support beyond 90 days. 00:35:00 - Sleep and nutrition importance. 00:39:10 - Disability and success perspectives. 00:44:50 - Mentorship for young professionals. 00:46:22 - Finding Your Happy Engineering Path. KEY TAKEAWAYS The educational system in engineering focuses on technical knowledge but often neglects the people side of the profession. Coaching is a valuable tool for engineering leaders and professionals to help them build successful careers and fulfilling lifestyles. Coaching is about helping individuals achieve their goals and become better leaders and engineers. Coaching is a skill set that focuses on understanding how to help people step into their best and become their top performers. Work and life are interconnected, and it is crucial to take a whole-life perspective when considering success and fulfillment. Coaching can help individuals uncover their values, vision, and goals across all aspects of their lives. Coaching can be a deep and sometimes painful process. It contains facing fears, challenging old habits, and taking risks. Ongoing coaching support can be beneficial for maintaining momentum and executing new plans for personal and professional growth. Please note that these takeaways are based on the provided transcript and may not encompass all the information discussed in the full podcast episode. Memorable Quotes From Zach White "Coaching is looking forward, and it's all about progress." CONNECT WITH Zach White Facebook: https://www.facebook.com/oasisofcourage Website: https://oasisofcourage.com/ LinkedIn: https://www.linkedin.com/in/thezachwhite/ Instagram: https://www.instagram.com/oasisofcourage/
When you work with your employees or clients, what assumptions are you making about their reading skills? If you are like me, you might assume that almost everyone you work with reads easily, but that is likely untrue. Lois Letchford joined me at the Edges of Lean to talk about her experience as the parent of a child with dyslexia and how lean thinkers can help to create success for adults with dyslexia. Lois Letchford has written a book about her experiences called “Reversed: A Memoir.” Lois Letchford Lois Letchford's powerful memoir "Reversed" chronicles an extraordinary personal journey of overcoming daunting odds with inspiration and hope. Possessing a Master of Science in Literacy and Learning from the University at Albany and experience as a Reading Specialist at East Derwent Primary School, Lois stumbled upon her own previously undiagnosed learning difference at 39 while teaching her second son to read. This discovery set her on an unwavering pursuit for answers. With sheer determination and unyielding resilience, Lois confronted challenges and battled self-doubt head-on, proving that no obstacle is insurmountable. As the founder of Lois Letchford Language, Literacy, and Learning tutoring, she is dedicated to assisting others facing similar challenges. "Reversed" serves as a beacon of hope, sharing Lois' mission and vision of empowering individuals with dyslexia. KEY TOPICS IN THIS PODCAST: 00:02:58 - Frustration with traditional reading methods 00:03:09 - Captain Cook and exploration. 00:05:29 - The importance of engaging students' curiosity in learning 00:07:05 - Curiosity and brain power. 00:08:28 - The benefits of personalized and engaging teaching methods 00:10:53 - Reading difficulties among adults. 00:10:11 - The ongoing challenges of reading as an adult with dyslexia 00:14:23 - Strengths and weaknesses 00:18:00 - Embracing Differences and Dyslexia 00:24:22 - The cost of writing books. 00:30:05 - Reading disabilities and learning. 00:35:11 - Creating a safe environment. 00:36:44 - What does inclusion mean? KEY TAKEAWAYS Fostering a love of learning and curiosity is crucial for children with reading disabilities. Reading difficulties affect a significant percentage of adults in the workforce. Creating a safe and inclusive environment is essential for individuals with reading disabilities to thrive in the workplace. Writing reviews significantly impacts the visibility and success of books and podcasts. Reviews provide valuable feedback and validation for authors and creators. Positive reviews boost authors' confidence and encourage them to produce more quality content. Leaving reviews is an impactful yet simple way for audiences to support authors and creators. Practicing empathy leads to a better understanding of different perspectives and abilities. Withholding judgment creates space for open-mindedness in interactions. Considering underlying factors beyond the visible deepens communication. Pausing before responding fosters inclusivity and effective interactions. Memorable Quotes From Lois Letchford “Reading is actually about emotions." CONNECT WITH Lois Letchford Email: LETCHFORDLOIS@GMAIL.COM Website: https://www.loisletchford.com/ LinkedIn: https://www.linkedin.com/in/loisletchford/ Twitter: https://twitter.com/letchfordlois Instagram: https://www.instagram.com/loisletchford/ Youtube: https://www.youtube.com/channel/UCW-eC1bd7uZBizY-rzWhrQQ
An essential principle of lean thinking is “one-piece flow.” One way of looking at that is to focus on finishing what you start before you take on other tasks, whether building a car in a factory or managing paperwork. But our lives constantly call us to multitask and take on more than we can complete, and as a result, we get overwhelmed. Lean coach Stéfany Oliver has been studying how to overcome the feeling of overwhelm in our lives, and she has written a book to help us all! Stéfany Oliver Stéfany is a passion-driven coach who helps overwhelmed people find flow in work, home, and life. She lives by the manifesto of "fueled by plants, perspective, and prayer." Stéfany has grown into her purpose as a food creator, speaker, author, and storyteller. She has built her health, wellness, and optimization coaching business while spending time with family and drawing inspiration from nature. In addition, Stéfany has been with Statistics Canada for over 15 years, demonstrating strong commitment and growth within the organization. She has taken on leadership roles managing major HR and workplace transformation initiatives. KEY TOPICS IN THIS PODCAST: 0:01:18 - HowlLean thinking and flow concepts apply to personal life 0:03:33 - Setting limits to create a better flow in daily life 0:06:30 - Example of setting limits for personal quiet time 0:08:50 - The importance of intention and value creation in the daily flow 0:11:48 - Applying flow concepts to the workplace 0:13:20 - The importance of focus and single-piece flow in work 0:20:03 - The role of time and energy levels in the daily flow 0:24:19 - Creating physical and digital space for better flow 0:29:22 - Understanding and respecting personal capacity for optimal flow Key Takeaways Lean thinking and flow concepts can be applied to work and personal life to create a better daily flow. Setting limits and creating space for quiet time can help beat overwhelm and improve focus and energy. Knowing oneself and understanding individual energy levels and capacity is crucial for managing time effectively. Physical and digital space organization is essential for reducing clutter and improving productivity. Being studious and continuously learning is the unique characteristic of great leaders. Memorable Quotes From Stéfany Oliver "If you want to be a leader and be effective, you have to be serious about the sort of craft of leadership style you want to possess.” Connect with Stéfany Oliver Website: https://stefanyoliver.com/ LinkedIn: https://www.linkedin.com/in/st%C3%A9fany-oliver-coach/ Instagram: https://www.instagram.com/stefanyolivercoach/
I love to interview people with unusual career paths. Shana Francesca started her career as an interior designer. Her work in intentionally creating physical environments that supported people's needs led her into coaching leaders in intentional leadership to build effective and efficient and healthy work environments. Let's hear Shana's story! Shana Francesca Shana Francesca is a sought-after speaker, writer, and the Founder & CEO of Concinnate LLC, a company focused on intentional leadership and life design. She has shared her message extensively, with over 90 podcast interviews worldwide and published articles in Medium, Authority Magazine, Shoutout LA, Emotional Intelligence+ Magazine, and more. At Concinnate, Shana helps people transform their present and future by living intentionally, designing their ideal lives, and embracing their power as the author of their own stories. She believes that infusing intention into how we live and lead allows us to realize untold joy, connection, and meaning. With her unique perspective and experience, Shana inspires audiences and readers to craft the lives they desire through purposeful intention and conscious action. KEY TOPICS IN THIS PODCAST: 00:01:02 - Importance of intentional leadership and living 00:02:29 - Recognizing the coaching element in interior design 00:04:10 - The power of the physical environment 00:09:19 - Customization and recognizing individual needs 00:16:11 - Why group coaching is not for children 00:17:13 - Duration and structure of group coaching 00:18:25 - Goals and intentionality in group coaching 00:20:08 - Leadership as becoming yourself 00:26:18 - Questioning toxic leadership 00:32:12 - The importance of affordability and care 00:33:21 - The ethics of lean and work-life balance 00:34:23 - Redundancy and creating a supportive work environment 00:36:07 - Leading with ethics and compassion KEY TAKEAWAYS OF THIS PODCAST: Discover the hidden vitality unlocked by intentional leadership and mindful living. Lift the veil on how physical settings shape your well-being and drive your productivity. Unearth how fostering curiosity, bravery, vulnerability, and focus can make you a trendsetting leader. Learn the secrets of non-linear communication and how to transform your listening into a leadership asset. Explore the path to creating an inclusive culture that cherishes individual autonomy. Memorable Quote from Shana Francesca “Create an environment that facilitates your needs, both aesthetically and functionally.” Connect with Shana Francesca Website:https://www.concinnate.world/shana-francesca LinkedIn: https://www.linkedin.com/company/concinnate/ Youtube: https://www.youtube.com/channel/UCAFmDzdt3-CutdjGR8NNIxg Instagram: https://www.instagram.com/concinnate.world/
Miwako Bukres has taken the honorific “sensei" – teacher. She is not a lean sensei but a beloved teacher of the Japanese abacus. She's here to tell us what we can learn about Japanese culture by developing the practices of learning from failure and discipline and encouraging clear analytical thinking using the ancient Japanese practice of doing math on the abacus. Sensei Miwako Miwako, affectionately known as Sensei (Japanese for teacher), grew up in Japan, where she developed a deep connection with the abacus at a young age. She began training with the abacus beads at age seven, lighting a passion that would shape her career path. After moving to the U.S. in 1992, Miwako channeled her love of teaching and working with children into founding the Japanese Abacus Math School in 2001. There are no greater rewards for Miwako than seeing her student's faces light up with confidence and understanding as they discover what their abacus training has enabled them to achieve. KEY TOPICS IN THIS PODCAST: 00:00:30 Learning from the failure and discipline 00:08:41 The Japanese Abacus 00:10:28 The Power of the Abacus and its future benefits 00:14:23 The speed of calculations and how a system can help that 00:20:18 The importance of respect for our students and future generation 00:23:08 Teaching children to be independent and confident 00:27:33 Discipline in American education 00:35:31 Appreciation and investing in children 00:44:33 Perseverance and not giving up KEY TAKEAWAYS OF THIS PODCAST: Learning the abacus helps students develop analytical thinking and learn from failure. The abacus skills acquired are universal and can be applied globally. The ability to perform calculations mentally and efficiently is a valuable skill. Teachers play a role in fostering respect and discipline. Teaching adults can be more challenging than teaching children. The abacus teaches students analytical thinking and how to learn from failure. Children who learn abacus skills can quickly and accurately solve mathematical problems without calculators. Being open-minded and embracing new knowledge is essential for everyone, particularly teachers. Respect is about treating others with kindness and consideration, not just deference to authority. Teachers create an environment where adults feel safe to make mistakes and learn from them. Perseverance is the key to success, and we should encourage students to push through adversity. Memorable Quote from Sensei Miwako "Decide something to do but don't give up. The weather won't be beautiful every day. Sometimes, there is a cloud, sometimes rain, and sometimes hell. Life will be the same. It won't be a joy every day. But there is always a reason you have to cry. Joy is a result of sadness and anger or everything. So just keep going and don't give up. That is my advice to everybody. Including myself." Connect with Sensei Miwako Website: https://www.abacusonlineclasses.com/ LinkedIn: https://www.linkedin.com/in/senseimiwako/ Facebook: https://www.facebook.com/abacusjams
Harriet Stein would like us to pay attention. Paying attention is an absolute necessity for lean practitioners – but it is not something we all find easy – or even know how to start practicing. Harriet kindly spent some time with me at the Edges of Lean explaining how to build our attentiveness skills and why improving them can improve our lean practices and our quality of life. Harriet is the author of “Perfect Attendance: Being Present for Life. Experience her delightful and captivating perspective on this topic. Don't miss it! Harriet Stein Harriet Stein is an inspirational teacher and professional speaker passionate about speaking to organizations on how mindfulness can benefit them. Her customized mindfulness programs provide practical tools for a fulfilling and productive life. Harriet created the award-winning Take a Pause Mindfulness training program. She has extensive experience teaching mindful practices at Fortune 500 companies to improve corporate culture. While at Johnson & Johnson, she taught over 5,000 employees Mindfulness strategies. Mixing research and science with fun, Harriet's proven strategies teach living in the present and being accessible professionally and personally. Learn how to reduce stress and achieve more creativity, efficiency, or better sleep! KEY TOPICS IN THIS PODCAST: 00:01:10 - The importance of paying attention and building attentiveness skills to improve Lean practice and quality of life 00:05:30 - What is mindfulness, and how can we pay attention without judgment 00:10:54 - Being mindful at 2:00 AM, and control your racing thoughts before you go to sleep 00:15:02 - What is being present in lean practice, and how to cultivate the right mental state 00:17:26 - Practicing non-judgment and compassion mindfulness 00:23:30 - Attitudes needed for a lean project and the importance of preconceived ideas about oneself and others 00:28:11 - Non-striving and stress and the harmful effect of stress on mindfulness 00:34:29 - The power of gratitude and acceptance 00:35:30 - Generosity and kindness in the workplace and how it can create a positive work environment 00:37:09 - Opportunities for learning and growth both professionally and personally 00:39:44 - The practice of acceptance and how the practice of acceptance can help us deal with difficult situations. 00:45:01 - Mindfulness in manufacturing and how it helped employees become more aware and focused on safety KEY TAKEAWAYS Unravel how mindfulness practices can elevate productivity and foster a healthy work environment. Acquire the attitudes for mindfulness mastery, including trust, non-judgment, and letting go. Gain insight into the benefits of teaching mindfulness to children, promoting resilience and emotional well-being. Learn the positive impact of gratitude and generosity on teamwork and interpersonal dynamics. Examine methods for approaching fear and conflict mindfully and fostering a more accepting mindset. Unveil the secrets to boosting workplace efficiency and personal well-being through mindfulness practices. Dive into crucial attitudes for adopting mindfulness, such as beginner's mind, letting go, and compassion. Understand the importance of introducing mindfulness to children in developing positive mental habits. Realize the potential of expressing appreciation and kindness in enhancing teamwork and communication. Delve into mindful techniques for navigating challenging emotions and conflicts with more ease and understanding. Memorable Quotes From Harriet Stein “You are capable of impacting thousands and thousands of people with just one decision." CONNECT WITH Harriet Stein Email: Harriet@HarrietStein.com Website: https://www.harrietstein.com/ LinkedIn: https://www.linkedin.com/in/harriet-stein/ Twitter: https://twitter.com/PauseAndNotice Instagram: www.instagram.com/bigtoeinthewater
Catherine Llewellyn is a humanistic psychologist who coaches and consults with business leaders who want to "go up a level" whether that is personally or in their business. I spoke with Catherine here at the Edges of Lean to learn what humanistic psychology is and how she helps these leaders raise their consciousness and reach their next level. She delves into the challenges faced by individuals in organizations when generating new ideas. Catherine Llewellyn Catherine Llewellyn is a Master Humanistic Psychologist who founded Yes You Now in 2020 to help high achievers achieve their personal and business goals while promoting free thinking and self-actualization. Her approach is based on the humanistic philosophical approach, physical embodiment, energy healing, and strategic creativity. Catherine has a profound familiarity with what it is to be a free-thinker and non-conformist, and she has worked with large-scale corporate leadership and transformation to align fiscal success with values-driven leadership and culture. Catherine now works directly with influential and successful entrepreneurs and leaders to help them achieve the Next Level in surprising and remarkable ways. KEY TOPICS IN THIS PODCAST: 00:04:57 Lead with Consciousness and Compassion. 00:10:59 Purpose-driven change implementation. 00:17:13 Encourage strategic thinking in leadership. 00:20:48 Lead with intention and authenticity. 00:27:40 Develop human, inspirational leadership. 00:30:09 Be open and sensitive. 00:37:43 Grow and maximize potential. 00:41:05 Find your truth and transcend. KEY TAKEAWAYS OF THIS PODCAST: Humanistic psychology is all about self-awareness and potential. Respect for people is at the heart of lean principles. By valuing and understanding people better, we can build better leaders and create a healthy culture that supports transformation. Personal growth is a factor in lean transformation. By connecting to our truth and transcending our limitations, we can achieve great success and fulfillment in our personal and professional lives. Connection is essential. In order to truly embody humanistic psychology principles, one must be willing to get over themselves and connect with others. Strategic thinking is a critical component of successful leadership involves taking a step back and looking at the big picture, considering the context of the organization and its goals. Memorable Quote from Catherine Llewellyn “I would say to a young person, sit down and work out what questions you'd like to get answers to.” Connect with Catherine Llewellyn https://yesyounow.today/ Podcast: Truth & Transcendence - https://podcasts.apple.com/gb/podcast/truth-transcendence/id1576720874
Do you like your voice? Does your voice help you to get your message across? How do you take care of your voice? John Henny is a voice coach who works with speakers to help them use their voices to be more compelling and influential, and he is here at The Edges of Lean to give us methods and tips for being better users and caretakers of our great voices. John Henny John Henny is a highly experienced voice coach who has helped thousands of people improve their communication skills. He is a featured lecturer at various prestigious institutions and conferences and coaches professionals in corporate businesses, the military, sports announcing, and voice-over artists. He employs creative methods to alleviate stress and enhance the quality of his clients' vocals. He is a skilled writer, host of a podcast, and designer of internet-based courses, with a substantial fan base. KEY TOPICS IN THIS PODCAST: 00:00 - Using your voice to be more compelling and Influential 07:42 - The resonance of the power of voice 09:10 - How essential your vocal tract is 10:26 - How to make sure your voice is heard. 16:25 - The importance of variety and pace in speaking 20:39 - The magic of best performance is the combination of familiar and unfamiliar. 23:26 - Importance of being structured and memorable. 27:42 - Emotional connection is the key to being unstoppable. 30:50 - The importance of non-verbal communication. 36:52 - The importance of Breathing 40:55 - Take care, be aware, and connect with your voice KEY TAKEAWAYS OF THIS PODCAST: To be more compelling and influential, you need to use your voice effectively. The power of voice is in its resonance. Your vocal tract is essential for creating different sounds, tones, and pitches, and understand how it works to use it effectively. To be heard, you need to project your voice, use pauses, and speak with clarity. Variety and pace in speaking are crucial for keeping your audience engaged. Monotony can make you sound uninteresting. The magic of the best performance lies in the combination of familiar and unfamiliar elements Emotional connection is the key to being unstoppable Non-verbal communication is just as important as verbal communication. Use eye contact, gestures, and body language to enhance your message. Breathing is essential for good vocal production. Ude breathing exercises to improve your breathing technique. Memorable Quote from John Henny “Connect with your voice, have an awareness of your voice, and take care of your voice. Taking care of your voice is going to help not only your professional but also your personal life. It is our number one means of emotional connection with other people.” Connect with John Henny Website: https://johnhenny.com/ LinkedIn: https://www.linkedin.com/in/john-henny-8ab9142b Youtube: https://www.youtube.com/channel/UCBolFwy8OpeiJf23eOQMGbw Instagram: https://www.instagram.com/johnhennyvocals/?hl=en
Are you thinking of writing a book? Did you write a book? Are you wondering about getting your book out in the world? College media instructor Karl W. Beckstrand is the best-selling author/illustrator of twenty-seven multicultural/multilingual books. He is here at the Edges of Lean to help us take advantage of his lessons learned with writing and publishing. Karl Beckstrand Karl Beckstrand is a college media professor and the founder of Premio Publishing, which has over 200 multicultural offerings. He values cultural diversity and collaborates with illustrators from Latin America, Europe, and Asia. Beckstrand has lived in Chile, worked as a Spanish-English interpreter, and visited various countries. He is passionate about using the arts to promote literacy and help people realize their worth and potential, regardless of their background. KEY TOPICS IN THIS PODCAST: 0:00:00 - Karl Beckstrand: best-selling author and illustrator of 27 multicultural multilingual books 0:03:05 - Exploring the pros and cons of traditional publishing vs. self-publishing 0:04:57 - The benefits of long-term book marketing 0:14:58 - S,elf-publishing and the financial side of the process 0:17:15 - Marketing strategies for self-publishing a book 0:22:44 - Writing and marketing a book 0:24:58 - Writing a book and marketing strategies 0:26:41 - Learning from failure and continuous improvement 0:29:31 - Writing for young people: approaches and beta readers 0:31:52 - Self-publishing and book bannings 0:37:02 - Book selection and curation in libraries KEY TAKEAWAYS: Self-publishing is quicker and allows the author more control over marketing, content, and finances, while working with a big publishing house requires finding an agent and can take more time. Self-publishing has become more accessible, leading to a surge of books to publish, but the quality is improving due to the experience gained by writers. Technology can impact the book industry, making it easier to find high-quality writing. Ideas can come in the form of complete stories or just snippets, and it is crucial to write them down before they slip away. The importance of being a prolific writer, constantly jotting down ideas, and having a bank of inspiration to draw from. While working with a publisher, authors may not receive the marketing support they expect, and authors need to take charge of marketing their books. Carl stresses the importance of perseverance in the publishing industry and encourages authors to keep pushing their work, no matter how long ago it was published. It is essential to consider the target audience when writing for children, including their age range and interests. Editing services provide different perspectives, which is valuable for improving the quality of a book. Memorable Quote from Karl Beckstrand “We live in a wonderful age where you could just go online and look up something you don't know.” Connect with Karl Beckstrand LinkedIn: https://www.linkedin.com/in/karlbeckstrand/ Instagram: https://www.instagram.com/karlbeckstrand/?hl=en Facebook: https://www.facebook.com/KarlBeckstrand.AuthorSpeaker/
Brad Eisenberg of BE Lean is a scalability consultant with over 15 years of experience as a Founder, COO, and consultant. He works with growing businesses that are at the point where everything that used to be fun and easy has become messy and complex. Brad is here at the Edges of Lean to help us understand what scalability is and the relationship between scalability, lean, and seeing things as they really are. Brad Eisenberg Brad led greeNEWit as its COO and is also the founder of BE Lean. Brad was also the founder of weBIKE, a bike share company that gave him his first taste of entrepreneurship. At BE Lean, he focuses on helping clients see what is happening in their businesses, focusing on the critical components of traction, profit, throughput, and innovation; components required for scaling up (or down). Brad's insights ensure businesses have the tools and resources to scale up or down as demand requires. If you are running a growing business, you know how frustrating it can be when the things that used to be fun and straightforward become messy and complex. That is where Brad comes in - he is an expert in helping businesses scale effectively and efficiently. KEY TOPICS IN THIS PODCAST: 0:00:00 - Understanding scalability, lean, and visibility in growing businesses 0:06:19 - Understanding the four components of scalability 0:16:24 - Maximizing return on investment for business growth 0:18:10 - Optimizing business growth strategies 0:24:44 - Understanding the benefits of experimentation in business decisions 0:26:57 - A framework for making good decisions on risky ideas 0:32:46 - Risk vs. Return in pharmaceutical product development 0:34:34 - Identifying critical questions and making cold-hearted decisions for business success 0:38:25 - Challenges faced by businesses during the Covid-19 pandemic 0:40:42 - Improving efficiency through infrastructure building and hiring strategies 0:42:30 - Scaling a business and knowledge management 0:44:35 - Taking risks and starting in business KEY TAKEAWAYS: Scalability is not just about growing or shrinking a business but about having the capacity to adjust to meet demand. The four critical scalability components are traction, profit, throughput, and innovation. Traction is the ability to move forward, throughput is the ability to generate revenue, and innovation is the ability to adapt and stay ahead. (You know what profit is!) Scalability should be considered an ongoing change process, not a one-time goal. Measuring and validating ideas is crucial for success, as a business model is just a hypothesis until proven. Having an external perspective can help identify and address any blind spots. Control, replicability, and consistency are essential elements to achieve scalability. Scalability consultants come from various backgrounds, including engineering, math, and science, and help businesses run more smoothly and efficiently. Memorable Quotes From Brad Eisenberg “You need a person that will be championing the idea to really kind of push the business forward, and you need that champion to push the envelope.” CONNECT WITH BRAD EISENBERG Website: https://www.beleanbusiness.com/about LinkedIn: https://www.linkedin.com/in/brad-eisenberg/ Facebook: https://www.facebook.com/brad.eisenberg.5/
Jim Gitney has been coaching and consulting for decades and, over the years, has seen many strategies fail because of poor execution. He knew there had to be a better way to bridge strategy and results. He developed the Business Hierarchy of Needs to clearly show how to make the decisions that lead to excellent execution of strategy. Let's hear Jim's approach from him and discuss how it relates to lean and continuous improvement approaches. Jim Gitney Jim Gitney is an experienced strategy, operations, and supply chain expert with over 45 years of experience working for startups to Fortune 50 companies. He is the author of "Strategy Realized – The Business Hierarchy of Needs - Turning Strategy Into Results" and the Founder and CEO of Group50 Consulting. Jim has extensive experience running large global operations and working with boards, business owners, and executives on developing and implementing transformative strategic initiatives. He has worked with various industries, including consumer and industrial products, government, aerospace, professional services, healthcare, big data, and high-tech. Jim has been instrumental in developing and implementing dozens of global business strategies, 11 operational and financial restructurings, and adapting blockchain to the supply chain. KEY TOPICS IN THIS PODCAST: 0:00:00 - Bridging strategy and results to achieve continuous improvement 0:05:17 - The benefits of empowering employees 0:10:53 - Leveraging people for enlightened leadership 0:16:22 - Setting goals to achieve business growth and resonating with younger generations 0:18:31 - Leadership, sustainability, and diversity in the workplace 0:26:33 - Business hierarchy of needs and engaging stakeholders in strategic planning 0:33:20 - Utilizing the five why and five how exercises to refine strategic goals 0:35:42 - The benefits of implementing lean strategies in business 0:41:16 - Strategy realize the business hierarchy of needs 0:44:05 - Tools to improve speed to market in research and development 0:49:58 - Achieving your most important goals in business KEY TAKEAWAYS Leaders need to change their thinking to understand the value of their employees. Bridging strategy and results are critical for achieving continuous business improvement. Empowering employees has numerous benefits for organizations, including increased productivity and employee satisfaction. Enlightened leadership requires leveraging the potential of people within an organization. Setting goals is essential in achieving business growth and resonating with younger generations. Leadership, sustainability, and diversity are essential in building a successful workplace. The Five Why and Five How exercises can help refine strategic goals and improve decision-making. Implementing lean strategies can help streamline processes and improve business efficiency. Using proper tools and procedures can enhance the pace of bringing research and development to the market. Achieving the highest goals in business requires a focused approach and consistent effort. Memorable Quote from Jim Gitney “Business leaders who are enlightened and who understand that they can leverage the skill sets inside their organization can help not only the business needs but also the personal needs of the people in their workforce.” CONNECT WITH Jim Gitney Website: https://www.group50.com/ LinkedIn: https://www.linkedin.com/in/jgitney/ Instagram: https://www.instagram.com/group50consulting/ Twitter: https://twitter.com/jimgitney?s=20 Facebook: https://www.facebook.com/jim.gitney/
If you are a continuous improvement professional, you probably use some games in the training you deliver – maybe as an ice-breaker or perhaps as a simulation to teach a tool. But have you ever wondered how far you can take game-playing to build a team or create a culture? Alex is a woman on a mission to transform workplaces from the inside out. She has been playing around with games that create fun and meaningful learning experiences for years. Are you ready to hear some juicy insights on gaming in the workplace? Don't miss her unique and engaging take on this joyful topic. Alexandra Suchman As the CEO and co-founder of Barometer XP, Alex is well-versed in organizational development and improving business operations. She has a unique approach to consulting - she uses games to create engaging learning experiences for her clients. Her expertise stems from her early career in public policy and health, where she noticed many companies struggling with processes. Alex began to focus on creating simple systems and better planning. Today, she continues to help her clients become more strategic and organized in their work, through the use of games. KEY TOPICS IN THIS PODCAST: 0:00:01 – Exploring continuous improvement with games: an interview with Alexandra Suchman 0:02:37 – Exploring the use of games and simulations to enhance interpersonal skills in the workplace 0:04:33 – Conversation on game development with business partner 0:06:51 – Reflecting on the benefits of Games in the workplace 0:18:00 – Improving communication through pre-planning and games 0:19:36 – Conversation on the benefits of practicing habits and playing games to navigate uncertainty 0:26:33 – Exploring different thought processes in the workplace 0:28:15 – Conversation on team dynamics and diversity in the workplace 0:30:06 – Exploring the benefits of team-building games for group dynamics 0:35:04 – Conversation on developing experiential learning games and simulations for organizational change 0:39:12 – Exploring curiosity and changing paths KEY TAKEAWAYS Leadership skills are developed and demonstrated in well-designed games. Diversity and inclusion are the most significant factors in a team's success that CEOs should consider. There are huge differences between people who are detailed based and those that see the big picture. And most of the time, both are needed. The opportunities to practice that come with game playing give leaders proven skills Learning and practicing different ways to respond to others' styles helps us get the most out of conversations. Game-playing strengthens communication and empathy skills It is not just about playing the game but building upon the learnings people will acquire while playing. Reflection on games will significantly improve communication and collaboration among group members. Memorable Quotes From Alexandra Suchman “Being able to learn in the situational moments and apply the lessons from it is one of the best ways to mitigate the problems that happen over and over." CONNECT WITH Alexandra Suchman Email: alex@barometerxp.com Website: https://www.barometerxp.com LinkedIn: https://www.linkedin.com/in/alexandrasuchman Instagram: https://instagram.com/alexbxpteams
The bots are here, and lean and continuous improvement practitioners see that organizations are eager to take advantage of the capabilities of artificial intelligence – or my guest Lauren Hisey calls it, intelligent automation. Lauren is here to demystify AI and share how continuous improvers can make peace with it – and use it effectively in improvement work. And, we are going to hear about her 100 Lunches project. Lauren embraces and overcomes the challenges that other people prefer to avoid. She has an immense passion for continuous improvement and loves to show others how to use it effectively in their businesses and organizations. Lauren Hisey Lauren Hisey is a dynamic person with a wealth of experience as an employee and business owner. She is passionate about innovation and creativity and has worked across various fields, such as TA/HR, Sales, Operations, Product Leadership, and Technology. Lauren is a natural problem solver who approaches each day with vigor and enthusiasm, leveraging her extensive knowledge of Lean Six Sigma to help companies achieve sustainable growth. She has spent over a decade working with companies of all sizes as a coach, consultant, trainer, and speaker, honing her skills and imparting her expertise to businesses, universities, podcasts, and networking groups. KEY TOPICS IN THIS PODCAST: 0:00:02 – Exploring intelligent automation and continuous improvement with Lauren Hisey 0:02:42 – Conversation on automation and lean six sigma with Lauren 0:05:09 – Exploring automation and technology: a conversation with a systems engineer 0:06:46 – Heading: exploring automation and artificial intelligence in business 0:09:43 – AI and automation in the lean transformation 0:15:06 – Conversation on knowledge management and virtual assistance tools 0:17:31 – Improving customer experience through automation and data analysis 0:20:04 – Improving customer experience through intelligent automation and AI 0:22:05 – The intelligent automation and lean transformations 0:24:19 – Empowering citizen developers and creating a center of excellence for automation and quality 0:30:12 – Conversation on process discovery and business process management 0:37:32 – Networking: taking risks and learning from others 0:40:58 – Advice for young professionals on networking and learning KEY TAKEAWAYS Do not be afraid to go out there and meet someone new. When you are networking, it is not about you. It is always about how you can help the other person. The biggest thing is getting to know people and maybe understanding how you can help them instead of looking to be helped. When it comes to IT in operations and sales, we always try to start small. But at the end of the day, the biggest thing is having where you create partnerships. When we talk about IT and automation, most people are concerned. However, the earlier you adopt it, the better success along the way. Technology and continuous improvement go together because development of AI is continuously improving. Despite much advancement in AI and automation, it is “still a kid” and in the learning process. Technology is a tool more than a solution, and we must use the tools in the right way. Memorable Quotes From “Network and be open for learning and if you have a chance to find a mentor, don't miss it. Because, they have gone through most of the trouble and will answer your questions when needed.” CONNECT WITH Linkedin: https://www.linkedin.com/in/laurenhisey Website: https://laurenhiseyconsulting.com/ Instagram: https://www.instagram.com/laurenhiseyconsulting/ Facebook: https://www.facebook.com/laurenhiseyconsulting/
Every time we use our lean practices to define and solve a problem, we create knowledge. How can we improve our organizational recognition and management of all that newly created knowledge – which is key to not having the same problem occur again? It turns out that knowledge management itself requires a process and continuous improvement and Dr. Cindy Young is here to share her insights. Cindy is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, and Curriculum Development and Training Lead with Leidos in Virginia Beach after retiring as a Surface Warfare Officer with 23 years in the U.S. Navy. She holds professional certifications as a PMP, LSSMBB, and CMQ/OE. Cindy has written for Harvard Business Review and is a Management columnist for ISE Magazine. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit." In February 2023, her book, The Knowledge Management Memory Jogger®, was published by Goal/QPC. KEY TOPICS IN THIS PODCAST: 00:02:40 – Definition of knowledge management 00:04:44 – Importance of documentation of process improvement 00:06:38 – Managing tacit knowledge in the workplace and strategies for sharing it 00:12:51 – Tips for managing a remote working team and prioritizing knowledge management 00:19:00 – Machine vs. human-centric management 00:22:20 – The Knowledge Management Memory Jogger 00:27: 20 – Knowledge management and organizational culture 00:29:28 – Power and mode of sharing knowledge 00 32: 10 – Knowledge findability and professional knowledge management 00:36: 20 - Knowledge management as a core competency and placement of knowledge manager KEY TAKEAWAYS Knowledge management is the process of understanding, sharing, and managing information an organization. Documentation of process improvement helps ensure transparency, efficiency, and knowledge sharing. Tacit knowledge can be acquired from other people's lives and past experiences, and can used by finding a mentor in a related field or process. Establish a rhythm for your team that includes time for management and action. In return, it will enable each team member to contribute their knowledge and experience to the group. Knowledge management memory jogger encourages organizations to foster communication between departments and break down silos. It allows personnel to understand their roles and how they can work together. Leaders should create a culture of knowledge sharing, where collaboration is highly promoted, and respected, allowing colleagues to learn from mistakes and empower each other. Knowledge findability: knowledge managers must be skilled in research, communication, collaboration, and understanding organizational structures and systems. Memorable Quotes From Dr. Cindy J Young “Professionally managing knowledge requires special skills to organize information, break down silos, and make knowledge accessible, but one also needs to know how to communicate with people who may be withholding information.” CONNECT WITH DR. CINDY J YOUNG Website: https://www.cjyoungconsulting.com/ Email: Cindy@cjyoungconsulting.com LinkedIn: https://www.linkedin.com/in/drcindyyoung/ Twitter: https://twitter.com/drcynthiajyoung?lang=en
Erin Whalen is a coach whose practice is focused on serving the people who work with the grieving and dying: bereavement professionals who need perhaps more than anyone to be seen, heard, and supported. Erin comes to coaching through the path of acting and the art of improvisation. She utilizes the tools she's learned through her artistic experience to help “fill the cups” of her clients and provide them with the communication skills they need to succeed. Erin's passion for coaching shines through her work, and her innovative approach to communication skills training makes her a leader in the field. Erin Whalen Erin Whalen, the founder of Compassionate Coaching, has guided teams of bereavement and end-of-life professionals toward being seen heard, and supported. Erin's dedication to effective communication and team building led her to present at the National Hospice and Palliative Care Organizations Virtual Conference twice and host events such as Playback Theater to unite a community of like-minded individuals. KEY TOPICS IN THIS PODCAST: 0:02:49 Supporting bereavement professionals through team building and communication skills training 0:05:02 Building a community through creativity 0:06:43 Exploring how acting helped Erin become a better coach 0:10:17 Communication skills for bereavement professionals 0:15:11 Role-playing and compassionate coaching for professional growth 0:22:06 Challenges and rewards of Playback Theater 0:23:39 Art of storytelling through music, movement, and drama 0:25:33 Transforming lives through storytelling 0:28:56 Discovering the surprising benefits of creative expression in the workplace 0:30:37 Artful leadership: exploring the role of art in healthcare leadership and resilience. KEY TAKEAWAYS Providing support and communication training can help individuals in challenging professions to stay motivated and committed to their work. Effective communication involves nonverbal cues and personal histories. Bereavement professionals must show empathy and genuine compassion to support those experiencing loss. Practice and feedback are essential in improving communication skills. Role-playing can create a safe environment for people to practice difficult conversations and receive constructive feedback. Actors must connect emotionally with their characters, even without shared experiences. The highest compliment is a genuine performance. Being present and aware of scene partners is key Playback Theatre uses music, movement, and drama to play back essential moments of a person's story, reflecting their emotional state. The process is improvisational and honors the storyteller. Trust, honesty, and creativity are essential for good leadership. Supporting caregivers ensures they feel valued and heard, leading to purposeful work Memorable Quotes From Erin Whalen “It's all about the stories we hold. We can give and receive empathy through storytelling and reflection and creating a transformative experience.” CONNECT WITH Erin Whalen Website: https://www.compassionatecoaching.org/ LinkedIn: https://www.linkedin.com/in/erin-whalen-compassionate-coaching/ Facebook: https://www.facebook.com/compassionatecoachingllc/ Instagram: https://www.instagram.com/erin_compassionatecoaching/
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