Insightful Leaders

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Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.

Apr 5, 2022 LATEST EPISODE
infrequent NEW EPISODES
35m AVG DURATION
11 EPISODES

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Latest episodes from Insightful Leaders

10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy

Play Episode Listen Later Apr 5, 2022 43:02

Show notes:Guest: Colin ShawGet in touch with Colin: LinkedIn, WebsiteColin's recommended reading:Alchemy: The Surprising Power of Ideas That Don't Make SenseHappy Employees Make Happy Customers: How Build Great Employee Engagement to Create a Great Customer ExperienceUnlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure SuccessBuilding Great Customer ExperiencesThe DNA of Customer Experience: How Emotions Drive ValueCustomer Experience: Future Trends and InsightsRevolutionize Your Customer Experience

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9. Scaling CX at high growth tech companies with Guneet Singh @ AppFolio

Play Episode Listen Later Apr 5, 2022 29:52

Show notes:Guest: Guneet Singh @ AppfolioGet in touch with Guneet: LinkedIn, TwitterGuneet's recommended read:Predictably Irrational: The Hidden Forces that Shape Our Decisions

scaling singh tech companies high growth appfolio

8. How to measure Trust & Transparency for competitive advantage with Karen Wynn @ RACQ

Play Episode Listen Later Apr 4, 2022 42:49

Show notes:Guest: Karen WynnGet in touch with Karen: LinkedInKaren's recommended reading:The Effortless Experience: Conquering the New Battleground for Customer LoyaltyExtreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits

trust transparency measure competitive advantage racq

7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University

Play Episode Listen Later Apr 4, 2022 37:29

Show notes:Guest: Rod NetterfieldGet in touch with Rod: LinkedInAdam's recommended read:Sprint: How to Solve Big Problems and Test New Ideas in Just Five DaysThe Power of Moments: Why Certain Experiences Have Extraordinary Impact

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6. Strategies for helping your organization get closer to VoC with Sergio Rossini @ Schindler

Play Episode Listen Later Apr 4, 2022 39:08

Show notes:Guest: Sergio RossiniGet in touch with Sergio: LinkedInSergio's recommended reading:1-Click Download "PIG Strategy" (Simplified Edition)The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer-Driven World By Fred Reichheld and Rob Markey

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Welcome to Insightful Leaders

Play Episode Listen Later Mar 22, 2022 0:14

leaders insightful

5. High performance insights teams and a culture of curiosity with Adam Murphy @ Curioso

Play Episode Listen Later Mar 22, 2022 43:37

Show notes:Guest: Adam Murphy, Founder - CuriosoGet in touch with Adam: LinkedInAdam's recommended read:Think Again: The Power of Knowing What You Don't Know

culture curiosity high performance curioso adam murphy performance insights

4. Centralized insights teams and why you need them with TS Balaji @ Cox Communications

Play Episode Listen Later Mar 22, 2022 61:20

Show notes:Guest: TS Balaji, VP - Experience Design & Customer Experience @ CoxGet in touch with TS: LinkedInTS's recommended read:The Next 100 Years: A Forecast for the 21st Century

centralized experience design balaji cox communications

3. The context behind your NPS is key to your CX success with Karen Mangia @ Salesforce

Play Episode Listen Later Mar 22, 2022 27:14

Show notes:Guest: Karen Mangia, VP Customer & Market Insights @ SalesforceGet in touch with Karen: LinkedIn, Twitter, WebsiteKaren's recommended read:Success with Less: Releasing Obligations and Discovering JoyWorking From Home: Making the New Normal Work for YouListen Up!: How to Tune In to Customers and Turn Down the NoiseOutside in: The Power of Putting Customers at the Center of Your BusinessLifescale: How to Live a More Creative, Productive, and Happy Life

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2. Check your in-house data before answering business questions with David Gardner @ Talkdesk

Play Episode Listen Later Mar 22, 2022 28:34

Show notes:Guest: David Gardner, VP - Research & Insights @ TalkdeskGet in touch with David: LinkedInDavid's recommended read:The Five Dysfunctions of a Team: A Leadership Fable

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1. Strategies for customer data centralization with Virginia Wheway @ Koala

Play Episode Listen Later Mar 22, 2022 42:27

Show notes:Guest: Virginia Wheway, VP - Data & Analytics @ KoalaGet in touch with Virginia: LinkedInVirginia's recommended read:Bad Blood: Secrets and Lies in a Silicon Valley Startup

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